Select Home Warranty Reviews

I wish I could rate this company even lower. Each time we have called for a service we had to fight to have it covered. They were not honoring what was laid out in their contract, always finding a loophole. That is not as bad as the time for service. To have someone call me back, to determine whether a service was covered, took at least 48 hours. The last time I even bothered calling them (finally decided it was not even worth my time to call them) was a terrible situation that Select Home Warranty made even worse. My husband was out of town, and I was home alone with an infant. We were facing a severe winter storm, that I knew was going to shut down roads and businesses for a number of days, if not a week.

Abraham was quick and made the signup process super easy. He went over the different options and offered the one that gave me the most value for my money. He even went far as to split the payments for me so that I could keep the ideal plan and was quick to finalize the transaction and send me the proper documents. I ended up purchasing the best plan available with reasonable pricing. I hope to be a long time customer of Select Home Warranty... because my last home warranty ended up degrading over time.

The original service provider refused to service our a/c for Select Home Warranty. We cancelled the 5 year warranty contract on 2 properties and are still waiting for the pro rated credit as stated in the agreement. No warranty work or coverage was provided to our properties in question.

After waiting 11 days to get my response while my AC was not working, My claim was denied stating my ac issue was a freon leak, but the technician stated the reason I had a leak was because the condenser fan had gotten off track, causing the the vibrations to develop a slow leak in the coils. The reason for the ac not working is due to the condenser fan, not specifically the freon leak. Do not give this company any business.

There was a little confusion in the beginning---I was provided an expired plumbing company. But once we located the right service company they were very quick and came out the same day. They were dependable; on time and efficient. They were polite, knowledgeable, quick to call in the problem, great to work with; they even diagnosed a problem with my air conditioning condenser which was next to the water heater. So helpful! I am so glad I switched to this Home Warranty.

I recently called customer service to complain that the service technician never called or showed up for the scheduled appointment. Chester was my CS rep and he immediately apologized and explained my available options. He helped get a new provider and schedule a new appointment with them. Chester was very accommodating and friendly. No sooner I hung up the phone I received and email regarding the call and a text message from a new repair company. I schedule my best three available times and received a call from them minutes later. I am impressed with the speed all this took place in.

I looked up home warranty companies on the internet. After doing research I choose your company. When your rep called me he gave me a better deal than I was quoted on the internet. He was not trying to force me to buy which I liked. He went over all the cost and offered me more value for my money if I took the policy out for 5 years. I stuck with paying for one year to get a discount. I will see how it goes this year and renew once the contract expires.

My AC went out in my home suddenly. I was really distraught wondering how I was going to pay for that expense in this Texas heat. Then I remembered my warranty and I called the claim extension from the main line, gave them the info they needed. I told them what I thought the trouble was with my AC system and they got started and filed it right away. Easy process and a smooth transaction.

Very polite and personable. I enjoyed talking with him. Went over the policy and what was covered. $424.99 a year 2 extra months free. Each service call will be $60.00. Can call for service anytime. Applied on the computer and before I could read everything I got a call from Sol. Sol went over the 5 yr plan also but I didn't do it because I want to see how this company treats us since we are seniors.

Decided to go with this company after doing a comparison test on the internet. While still on the computer I received a call from a company representative (Fred **), he even offered me a discount and was able to tell me more about the company. Feeling more confident after reviewing the contract, for they cover far more than the other company that I was with and the service charge is a lot less. Thank you Fred!

Wow, fastest response I've ever had. It was very painless and Ben the representative was fast and answered all my questions. The price due to promotions made it perfect. I left American Home Shield because their customer service was overseas and I could not understand their representatives. I will be moving next year and this warranty is transferable at the same monthly cost. I look forward to working with Select Home Warranty. I hope to use them and get my money's worth.

The salesperson was so nice and knowledgeable! He was willing to work with me and answered all of my questions quickly and professionally. (And he had a great sense of humor!) He was understanding of my being skeptical of him being really from a company that I did business with and was able to provide enough information to me that I knew he was who he said he was versus all the scam calls we get. I look forward to seeing if the service lives up to what he said.

No water. 1st time claim. They said 24-48 hrs which is not acceptable so they said I could call a private service which I did. I need a new pump which is going to cost s-o-o-o-. That's where I stand... Your people were polite and helpful and very nice which is refreshing. Keep up the good work!!!!!!! I'm old fashion not use to putting stuff online. I'm lucky I can use the computer but so far so good. Hope this is all I will need!! God bless.

It was a pleasure working with Alan today. He helped me pick out my plan for our home warranty and answered all of my questions. He made me feel confident in my decision to purchase our home warranty with Select. He was very informative without being pushy. I went in to the call just looking for some answers and being prepared to be scammed but I ended the call with a huge sense of relief that we will be taken care of once we close on our new home. I would highly recommend Alan and Select Home Warranty and I look forward to working with them in our new home. Thanks Alan!!

Isaac **. was a pleasure to deal with. I called on last Friday after center was called. Received a voicemail Monday morning with a follow up return call even though I didn't leave a message which was great because I needed to purchase a plan for a client. He was quick, kind and helpful with a thorough knowledge and understanding on SHW plans and services. Knowing that I can call and have such people manning the line is such a comfort. Mahalo for your time!

Very easy to set up account, professional service and courteous. Sam was very good and helpful. I was extremely impressed by the way I was handled. Better than any other company I have dealt with. And I appreciate the answers that Sam had to my many questions. I mean this company is great, I mean the knowledge that Sam had for me. He told I could upgrade as I go along deep into my contract. I am looking forward to a long and prosperous relationship with Select Home Warranty company.

I purchased the platinum warranty and I called to use the warranty on my garage door opener. My husband went to leave for work and when he pressed the button the garage door opener started then the whole chain fell off. My husband got up there to look and the chain drive broke in half. Select Home Warranty sent me a contractor's number and I called to set up the service call. When the contractor arrived and he looked at the opener he said it was not repairable and said he would send the paper work into claims, and I waited and waited for claims to review mine.

I looked online at pricing and was interested but couldn't find the service fee. I Called the number for customer service trying to get more information but the wait times were long. After holding for 15 minutes I requested a callback but No one ever called me back. I got a text the next morning from Jeff and I called him back after work and he gave me the information I needed and we started my order. I haven't yet used the warranty yet so I can't review anything as far as the claims part of it at this point.

Select Home Warranty stood out from others in the home warranty service industry. Their website was easy to use to compare pricing and view home warranty packages and service options. They are a very competitive company who strives to earn your business and keep your business. The representatives have been very helpful and friendly, helping me find the best and cost effective package for my family and home. Although I don't look forward to having issues with my home in the future, I believe I am in good hands when the time comes. I would recommend Select Home Warranty to my friends and family.

Plumber was prompt and professional. Unknown what it will cost. A little worried about the cap on repair costs. Communication is ongoing and email is the way to go. Use of my current plumber is a plus. He normally refrains from home warranty companies but did it for me.

Positive experience. I already checked on replacement part but a technician will still be sent will take a couple of days for technician. Cannot open the fridge door until repaired. I could replace the handle myself. Just need a replacement handle shipped. Could have saved a technician visit. I feel the technician visit in this case is not a requirement which would save time and money.

This is the first time I'm using this service. I really hope my problems will be solved as it is difficult to function without a sink. Since this is the first time using this company it is very difficult to type additional information. I look forward to getting a timely response from Select Home Warranty.

Sales rep was no non-sense and to the point. He was not warm and fuzzy but he was real about getting the business handled. He understood that I have many choices. Money is the bottom line. Made a good offer. Hope plan is as good as he was. I have had bad experiences with your competitors; hope you are better. The plan looks great on paper.

We have been using Select Home Warranty for almost a year now for our home and 2 rental properties. We've made electrical claims, a claim for our pool, washer, dryer and A/C unit. They have denied 90% of the claims. I'm not even sure what we're paying for. On top of this, it takes about 3-4 for the company (At Home Services) to get a technician out to the property and then 2-3 days to deny the claim. This leaves us or our renters without A/C or a fridge for over a week. Please do not go with this company!

I called for repair. Let me state K&G is NOT AT FAULT. The shady warranty company is. My sprayer broke. However I called the manufacturer and they sent a whole replacement fixture. The services says he would have to charge me $199 because the $150 that I’m allowed was used up in him driving across town. Their providers have ZERO to do with my amount allotted for service. They bought no parts. I had the parts. I would have even paid the $45 difference but the man from overseas couldn’t understand that. So basically they had to take my NEW FIXTURE APART to take a piece off to replace the sprayer. Break it to fix it because the $150 includes the gas for them to drive across town. I will be canceling IMMEDIATELY. No where in the approval does it say the $150 is for the tech to drive across town. All a scam.

HVAC issue. The issue happened in a very hot summer day, and I believed no Home Warranty company could locate a technician promptly to come to fix it. Instead of allowing 48 hours as a rule to get me a technician, Select Home Warranty to allow me to find my own technician and reimburse the cost. This is a great service and a lot of value added to the program. We may face some very urgent problems, and then is the time to testify how the service is as a home warranty company. Select Home Warranty does a good job, which made me feel comfortable and safe. I really appreciate it.

I was very pleased with Michael ** today. He was very helpful and knowledgeable of the questions that I had. Hopefully I will have a good experience with your company because the last warranty company I had was not good. The contractors they had was not thorough and gave me wrong information about the issue that I was having. Looking forward to working with your company.

I am in a desperate need for a supervisor to call me back ASAP As soon As Possible. I am getting the run-around from your company. I requested a supervisor to call me Thursday and Friday no one has called. It's Monday. I need a call today. Flustrated with your customer service. I am not happy and I have paid my warranty up for 6 years. You all have made several mistakes. You have lost my contract that I renewed for 6 years. I paid upfront and you all had terminated my contract after taking my money. You all had my co-pay wrong. It is supposed to be $45 not 60. I called Thursday evening Friday evening and you all told me within 48 Hours someone would be out here. It is now Monday and you all can't seem to get it together. The contractor came out and we had to go through several people. We talk to customer service. We talked to we talked to the contract people and the approval people.

Updated on 11/26/2019: This was my first call to report a problem at my house. The representative was courteous, reassuring, and totally competent. Thank you so much! I trust that the technician who comes out to help us will be as helpful! I was given the parameters for a response, so I will see how that goes. Thanks, Jeana

The salesman called me immediately while I was still online looking at all the different home appliance protection plans. He was very helpful and explained everything very well. I have been pleased so far with this company. I hope that whenever I have to file a claim with Select that the claim will go as easily as it was to sign up. If that process goes as easy, then I will recommend them to other family members and friends.

I called in a claim for repair on the fridge that broke down. The representative who answered my call was prompt and courteous. When they asked questions, they were very patient while she waited for my responses. The rep spoke very clearly and she proceeded to give me the necessary next steps. I also asked questions about scheduling and local repair technician, which she promptly answered. I am very pleased with the customer service and will recommend to others.

Quick and courteous. They answered the phone quickly, looked up my account, took my information, told me the next steps in the process. Made sure all my contact information was correct. Told me I would be getting emails updating the process and I would be getting a call from a local service provider. Asked me if I had any more questions and I said no and she said to have a nice day. I said thank you and finished the call.

Hell-o. I was helped by Sol **. He was fast, informative and courteous, full of information, gave me a full explanation of coverage offered, very detailed. I was able to cover my pool and AC unit - explained the options of payment and let me choose the one best for me. Was very impressed with the rating found on the internet. Hoping my experience with them is good. Many Thanks.

It was very easy to file the claim for my leaking kitchen pipe and my smell coming from my bathroom faucet. The agent spoke clearly and was able to understand exactly what I was trying to convey to him. He was very polite, friendly and to the point. He gave me the information going forward for my claim and made sure I had my claim number. He was quick and precise. I'm happy with his service!

Called to get a repairman. The customer service representative helped to get my problem corrected quickly. I have to wait for 48hrs for someone to contact me for repairs. This I feel is a little longer to wait however at least someone is going to be out soon. I cannot give a review of the service company as of yet. Hopefully, they are quick and efficient and the problem is taken care and we have cool air again.

Late last night the air stop flowing into the house. We then shut the system down and tried resetting when that didn’t work we shut it off. We then called in this morning to file a claim. Got the claim file and now waiting to find out who will be sent out to get lt working again. I hope iris soon as the temperature is expected to be in the low nineties and as we are in our late seventies.

Hands down the best customer experience I have had in quite some time. Jonathan answered all my questions/concerns about the company. He talked to me about the company, coverages, and saving money. Who doesn't want to hear about that! By the end of our conversation I was sold. Signed up immediately. Many companies, so it seem, are moving more towards having "systems" answer the phone. It was nice to have a real person on the phone, someone who is knowledgeable about the company and its services, cares about establishing a relationship and you could tell Jonathan genuinely enjoys his work.

I appreciated the help from my customer service Ray. Ray offered me an additional 3 year coverage that I chose. Ray explained everything I needed to know and promptly sent my info to my emailed. I hope to have a good experience with your coverage because I have been very happy with Fidelity. I like that I was offered a lower payment than my current company. I was added to the VIP list that I really appreciate also.

Thank you so much for the customer friendly service I received today. The representative answered the phone in a timely manner and was able to answer and resolve all my questions in regard to my air condition repair service call status. The telephone prompts were easy and facilitated me talking to the right person the first time. The representative was also able to help me with question about my other policies as well. I would definitely recommend the The Select Home warranty group to other homeowners.

The young lady who took my info. was polite and prompt. Said they will contact me within 24 hours. I don't have the tech info. as of yet to confirm the promptness of the tech. or responding co. Hope to have my clothes washer fixed soon. This is my first call in the years I have had your services so we will see how it goes. Thank You and hope to hear from your tech. soon. Charles

Very pleased with the representative. He gave me information and answered all of my questions. He gave us options of packages to suit us best. We chose your company over others after speaking with your salesperson. We are retired and your plans and rates fit us and we are happy to have talked and learned more about your services. We felt we got the most coverage for the best price. I would recommend friends to contact your company.

It was a very pleasant experience signing up with Select Home Warranty. They were quick and knowledgeable. Made the process seamless and were respectful of my time. The process took at total of 10 mins or less and I was secured with gold status. The price was also the best out of 10 warranty companies that I did comparisons with. Thank you Select Home Warranty for your excellent service and support. It was a great choice and probably the best money I have ever spent as security of knowing if any major repair falls in my lap I know that Select Home Warranty is there to take care of my home and make sure that everything goes alright. Thank you so much. I’m happy to have found you guys that’s for sure!!!

We had a lot of questions over our new house Warranty. The service person answered all our questions and gave us advice on some of the issues. They ended up send me a new contract so I could gain more knowledge on coverage. Plus roof leaks are covered as well. Thank you. We are first time homebuyers so our knowledge wasn’t there. We really feel comfortable with Select Home Warranty. It’s a great price for the amount of coverage plus you can do monthly. It was definitely affordable for our budget.

When I called the first time a recording set my expectations that it would take over 2 minutes or I could request a callback and "keep my place in line". I selected the callback. 2 hours and 15 minutes later I called back. I held for about 7 minutes hearing a 2 minute message 2 times. The representative was polite and efficient making it a quick process and answered all of my concerns. Kudos.. Excellent customer service.

Sam ** was very helpfully in explaining coverage and after I committed to purchasing, offered me opportunities to take advantage of discounts and locking in price. Sam is very thorough, professional and yet make you feel comfortable and not pressure. I feel I have good understanding. I signed up to get 2 extra free months, then extended to a 5 year with one free year. Expect 72 months plus 2 extra months. Not sure 2 extra months are reflected in my contract.

My Sales Professional was thorough explaining all options for service. My questions were all answered and my experience was a very positive one. The telephone call came within 24 hours of my signup and the information that I learned during the call helped me in choosing the right plan for my household. I liked the plan's feature of a low co-pay and the additional two month's of service included with the annual plan. I would recommend this company to others.

I was pleased with Abraham. Helpful. Easy to talked to. Satisfied with his recommendations. Able to convinced me even though I am with other company that am dealing with. Able to recommend me to start in monthly payment till I can check my monthly budget because I am on fix income. Both my husband and myself are seniors and our budget is limited. Abraham gave me a good discount. He did mention discount is only good for today due to holiday discount. I changed to this company because as per Abraham the company do weekend service too.

The Customer Service Representative was very informative and straight to the point. I receive the call from him. He got me verified my information and took care of my need. He didn’t waste my time nor argue. He helped me with my concern and try to fix it as soon as possible. I had a great experience and I think that we need more competent Representative like him. He was very knowledgeable. Thank you for not wasting my time and took matters in your hand without any issues.

Was very professional and attentive. This is our first time ever utilising your service, so it was refreshing to know I spoke to a physical being and not a answering service. Will make sure to share my experience with others. Pray the technician is just as professional as the company when they contact us. Thank you. Thank you. Thank you. Plus we have out of town company arriving this evening, so I am a little embarrassed to say the least that this has happened.

I have just moved to my forever home. I had all the appliances and A/C checked out and paid out of pocket. I know service calls are costly and after comparing the top 3 home warranty providers, Select offers more for less. The agent on the phone was helpful in helping me decide and offered alternatives for payment plans to get free months. If the rest of my experience with the company goes as well as my introduction this 1st day, it will be a great relationship started. Appreciative of your help already!

Representative was very helpful and was able to find best fit for me and my home. Hope claims work the same way. Rates high on customer satisfaction on many websites I researched. Was able to go over many plans and what they covered. Was able to find best way to fit a multi year plan. Customer service representative also offered premier package allowing for weekend and holiday service calls with no delay or wait time.

Customer service was quick and offered the best quote I’ve received yet. The customer service agent called before I could finish getting a quote online, he was that fast. He was well informed and answered my questions well. He also gave me different payment options that work with my budget. The offer I received was lowered even more when I agreed to pay 1/2 now and 1/2 in 30 days. That made the deal even sweeter. I’m looking forward to working with Select. I most definitely will be referring Select to other friends. Thank you!

The gentleman was professional and not pushy and respectful. Was thorough in describing the benefits and advantages of the program. He offered discounts and additional services not shown on the online page. He also provided contact information for any needed warranty repair. He offered me 2 months free for prepaying services. He instructed me on how to contact Select Home Warranty for any item that may need repairs and offered me a way to save money and not buying unnecessary additional services.

Called to report a claim on a clothes washer. Contractor attempted to repair, was unable to do so. Was referred to a contractor who is no longer taking work for SHW. Was referred to a contractor who does not serve this town. Was referred to a contractor who does not work on that brand of washer. Was referred (again!) to each of these, no of whom is capable of performing the repair without a phone call, in spite of multiple calls indicating the problem at hand.

We called Select Home Warranty with some questions about the plans and options which we were trying to understand from the website. The representative who we talk to clarified how things worked and mentioned a promotion that we were unaware of. He was able to get an even better deal which made Select Home Warranty the most effective choice for a highly rated company. Coverage for Sprinklers System was a big plus in our situation. Great Service!!!

Have talked with three (3) company agents and found Sol ** to be the best. His knowledge and understanding of my needs convinced me to go with Select Home Warranty. I would recommend him and Select Home Warranty to my friends and neighbors. Additionally, the friiendly attitude and knowledge of the industry demonstrate by your agent was excellent and I felt quite comfortable in making my decision to go with Select. Home Warranty. Also, there is a tremendous competition between the various companies, and I found it much easier to make an informed decision after talking with your agent. Thank you for providing this service and I look forward to a mutually satisfactory relationship. Semper Fi, Maj.

I had a good experience with placing the claim to get a Tech. However in getting approval you need to have the Representative speak a little more clearly and have a better knowledge on how to process the claim. Please let the customer know on the reimbursement process as to how one gets their monies back. All in all the process went as good as I expected. Please screen the Techs a lot more. The First company you sent out was Myrtle Beach Appliance and they were the worst.

Customer Service was very kind and helpful. The local company contacted me quickly and we set up an appointment for them to come to my home and service my washing machine. I am impressed that there was a person to answer my call at 4:30 AM and I can set up a service call around my work schedule. I hope that the service company is as prompt and professional when they come to my home.

They are good about approving and being fair. I take care of my appliances and they have approved both repairs. I usually don't use the warranty though and only call in a claim when necessary because I sometimes just buy new appliances if I find good deals on them. Sometimes I see bad reviews about these warranty companies not approving claims, but sometimes I think it comes down to people not taking very good care of their appliances to begin with.

Dishwasher made very loud noise when running, leaked water, and did not drain. The soap packet was not dissolved. Dishwasher is a Whirlpool royal. It is a built in model. I have tried rebutting and resetting but it still will not drain, just hums. If I have any questions, the people at Select are always very helpful and congenial.. Much nicer than a previous service I used. I have already recommended Select to my friends and family.

My contractor for both the claims I put in cancelled and they have not found me a replacement yet for the plumbing or the refrigerator. The lady on the phone was nice though I might be able to find someone for the refrigerator, but the lady couldn't really tell me what the process was when I did find someone. If I do find my own I do not know what to tell them. They should do except for contact them, so without me knowing the process I am scared that they may not want to do the job because they might worry about payment.

I have had quite an interesting time with this claim. First off, the representative did not listen so I had to continuously repeat myself. Then, the work order was assigned to one repair contractor and after an appointment was scheduled it was cancelled by the contractor for some unknown reason. It was reassigned to another facility. I am currently waiting to hear about my appointment with the new contractor. In the meantime, my fridge is freezing everythong inside it and the dishwasher is leaking on my new floor when it is used. This is my first time using this warranty after paying for it for almost a year so far I am not overly impressed with the service I have received.

The customer service is great and the promotional discounts offered make Select Home Warranty the best choice for home warranty protection on the market. I would recommend anyone interested in a home warranty program. I have had protection for years with another company and I was not satisfied with their service so I decided to try another company and thus far have been very satisfied. My biggest reason for choosing Select Home Warranty is the fact that I can choose a local, licensed company to perform any work needed.

Abraham was a pleasant conversation. Very professional, unlike some other home warranty companies who would abruptly hang up on me when I disclosed that I am still shopping around for the best deal. Have not yet used your services so it's difficult to rate you for that. I hope you stand up to the good reputation that I have read about.

I recently purchased a home warranty policy. It was on the advice and testimony of a relative, who had also just purchased a policy. I was very pleased with Agent William **. He was very thorough and helpful. He worked with me to get me a policy that I could afford. Even though I haven't made a claim yet, I would recommend you and William ** to my friends, just because of the good help I received over the phone.

Pleased with the customer service I received today when purchasing this home warranty. Steven answered all my questions about the warranty and explained the process of how it worked. Offered several options in buying the warranty. After purchasing this home warranty I felt confident that I had chosen the best home warranty I could with Select compared to other home warranty companies out there. I would highly recommend Select to family and friends. The coverage you get with this home warranty is a great value for the price.

I have called a few times already regarding this order and they have not been able to send a technician, then it was decided for me to find my own, and company will reimburse me with money spent on the final repairs! So I did and I’m still waiting for final results???? The person I’ve Called came and found out the problem so he’s going to order the parts and will call us to let us know about prices.

I called to make a claim and was helped very clearly by Aileen. She was very concise, polite and patient. She gave me all the information that I needed to know for my claim along with how it all works out over the next few days. If all goes well and we are able to get our dryer fixed very soon, we will be thrilled and thankful that we have this coverage. Our home is not new, and we are depending on this warranty or insurance to take care of things when we need them within our budget. It gives us a peace of mind to be able to call and get the help that we need 24 hours a day, 365 days a year.

I signed up with a sales agent a few weeks ago and chose the top plan and he did not mention that their policies all require a 30 day waiting period. That felt frustrating and dishonest, but I decided I could live with that. I tried emailing and calling, as did my realtor to try to help see whatever other fine print I might need to see. I think it's completely deceitful to get you to agree to plan based on hidden information. They twice said they would send me the information I requested and my realtor requested but they never did.

The rep was polite and tried to be helpful, but was hard to understand and I didn't feel she fully understood what I was conveying. i.e. the word "shorted" which was the message on my microwave and I was concerned about fire hazard. Sad about policy for replacement for microwave which offers depreciated allowance (less deductible) and provides zero help with shopping and installation. Based on this, I believe the company strives to find things things not to cover.

Abraham ** has provided me great customer service, he was able to answer all the questions I had regarding the coverage of the warranty. Very patient and not pushy as some sale people, I had to deal with. He tried to give me the best deal and, worked with me to see which plan was more effective for me. I had a positive experience dealing with Select Home Warranty. This review is based on the experience as far as purchasing home warranty for my home.

Excellent customer service thus far. Answer phones and questions quickly and professionally. Were able to overcome all of my mistakes and provide quality support. Others have not been able to consistently provide the support and value or discounted offerings such as that offered by Select Home Warranty. Great variety of plans and discounted offers. Will write more when I have an actual service call.

I spoke with Sam. He was very helpful explaining the plans and working with me to get as many discounts as he could. Being a senior on a fixed income I truly appreciated the time and energy he put into making my buying a home warranty at an affordable price. I researched several home warranty companies. This by far was the best coverage at the most reasonable rate. I would definitely recommend them to a friend.

Salesman was very friendly and worked with me to get a reasonably priced home warranty. I have not used the warranty yet, so I cannot comment on that. Based on their online reviews and customer service so far, I would highly recommend them. I have had other home warranties in the past, and they were more expensive. Steven, the sales rep was friendly and helped make the home warranty as affordable as possible. Great phone call.

Ray **, the SHW Rep, did a super job of going over things for me, from the SHW company background to the service coverage offered, as well as financial considerations. Ray provided information on discount options as well as the discount for military. He seemed to truly care about doing the best program possible for this new customer. Thanks.

Excellent service. This representative was very informative. He explained everything to my satisfaction, My questions were answered knowledgeably. I received my contract via email and printed it so my husband could view it at his leisure. I am currently waiting on a callback pertaining to a savings offer I needed to present to my husband. The rep was to call me back today. When I receive this call I will be completely satisfied with my experience. Thank you for your help regarding the home warranty. The rep was polite, informative and listened to me about my concerns regarding this particular service plan.

Mr. David ** spoke with me about a home warranty and was so very helpful. He explained everything in detail. When he realized we are seniors there were so many extra benefits we were amazed. It was a pleasure working with David. We certainly do appreciate all he did for us. We plan to tell friends and family, especially our senior friends. You cannot afford not to have this coverage, we are very pleased. We will recommend David for sure.

I had a great experience with your organization, specifically Abraham. He was very specific in his information and extremely helpful. Very knowledgeable about the products. He was great at obtaining the information he needed from me to provide me with the most appropriate products to meet my needs. I would absolutely recommend you to my friends and family at least from this experience. And after reading the reviews from others, I am sure I will feel the same if and when I need to make a claim. Very professional. Thank you.

Called to inquire about a home warranty. Spoke with Jonathan and with his professionalism and giving us the best service for the price we could afford it all went above expectations. Multiple year plans do lock in the cost if you can afford to. Since we purchased a 3.5 year warranty we received over $100 off what the yearly plan costs. Also buying the multi year plan lower our deductible by $15 a visit. We were with AHS but this really looks like it will be better and Select Home Warranty covers more.

Sam ** did a great job with explaining all the options available and what they covered. He also went above and beyond with making sure I got all the discounts I qualified for. Highly recommended based on my service thus far. I am at ease knowing that if something malfunctions in my home I am covered top to bottom. I hope I never have to use their services but am confident that if a situation arises I will be in good hands.

Jonathan **, the salesman I talked with on the phone, was very polite and knowledgeable. He listened and answered all of my questions, and offered all the discounts I was eligible for. He thoroughly explained how the plan worked and the pricing options that were available. I compared Select with 3 other home warranty plans, and found Select to be the best option. They had more coverage than the others for the cost. I also found that Select had one of the best consumer ratings and that is important to me.

Quick response and answered all my questions. The rep. was very knowledgeable and polite, excellent customer service. The coverage is good which is I am looking for. The clients just purchased a new home and need something to protect the home. The home warranty plan is the best way to do it. Easy to understand the coverage. Great price too. I compared several warranty companies, Select Home Warranty has reasonable price and simple 3 choices to let you understand what you would get to cover.

I contacted them as soon as I saw the leak. And they handled my case right away. I just didn't know that I was missing a coverage. So the lady was glad to walk me through the process of getting that missing coverage. I was with other home warranty insurances before. They were quite expensive. I hope my collaboration with this one will last long. The price is fair for a medium income like me. I would encourage my friends to come to that company.

I have a garbage disposal unit that was leaking lots of water. I was told it would have to be replaced, and how much I would be getting towards a replacement unit. The customer service representative was very courtesy and knowledgeable, concerning the problem I was having. Professionalism, good advice, made this process go smoothly and comfortably, this was a good experience. I once had a home warranty service that didn't warn me in writing that the company was going out of business, I found out about it in their voicemail. I highly recommend Select Home Warranty.

Denied a claim without even sending someone out to see if there was a problem with the appliance. I realize I would still have to pay the service call fee and that would have been ok even if it was not covered. Making a determination without an examination is discouraging. There is no way a determination can be made over the phone without actually examining a unit.

I am very happy with the customer service experience I have had with Select. The wait time to hear back after submitting a claim is minimal. I have had an excellent experience when repairs have been done. Having Select is an excellent value, and the coverage is far superior to other plans I have researched. I am a single mother. Select provides me the peace of mind that if something is not working at home I can get help. Thanks for your help.

Every little detail provided by the agents tend to put the customer on hold. Not just once, the agent looks up the case and grabs the details and returns to confirm the records. Next they take your question and then put you on hold again. The process takes forever and the response is usually generic like they have no new information or please allow more time when the specified time has already passed. Quality of service is very low as well, hiring contractors who do not cover my area and then decide to not be responsive other than they will call back and never do. Then they respond a day later asking to contact the company again to have the claim re-assigned only to wait another 24-48 hours.

My refrigerator freezer is frosting over my frozen meat in the refrigerator. My refrigerator is thirteen years old. The customer service representative was pleasant, informative, and was willing to listen to my situation and provide support. He placed my claim and emailed me promptly. I was pleased with the service that I received today. Thank you very much. I provided an accurate account of the entire conversation that occurred with the customer service representative and do not have any additional comments.

Clear and concise service. The customer service representative was patient and helpful with helping select the best renewal options for my home. I’ve had Select in previous years. I only had to use them once but you never know. I would recommend especially for the price. I’m a single mom with little time. It’s nice to have the option to have assistance and not need to rely on the internet to find contractors to fix things.

I have on two separate occasions ask for a copy of my POLICY. Both times I just get my CONTRACT. Still no policy. I would like to know the details of what I am paying for. The next star star ratings is based on just my phone calls for my policy request since I have not had a claim yet. I also don’t have an Order Number. I guess since I didn’t need service. But I would still like my POLICY. NOT THE CONTRACT PLEASE.

Representative Allen was very professional, patient, knowledgeable and his courtesy and information prompt me to sign up after he answer all my questions. I was a little apprehensive due to many calls I receive on my phone but I had inquired this info and it was an easy decision for me after experiencing your customer service. After I review policy I may pay a year in advance. I commend your representative and will share my experience with family.

I spoke with Belinda. She was knowledgeable and helpful in us making our choice. I was previously with American Home Shield. Decided to make change. The price and coverage seems to be the same, and hope the service is good. Thanks for the follow up. Until I am able to use your services I can’t really speak the service of the crafts you provide, but I expect them to be highly professional with no hidden charges. Thanks again. Darrel

I just signed up for the platinum care coverage plan. The agent Fred was very nice and helped me with all my questions and also very knowledgeable. I had another warranty co. but they were quite a bit more expensive with less coverage. A lot of appliances that I used a lot like refrigerator, washer and dryer I had to pay extra for coverage, not with Select so I am looking forward to a long relationship with Select Home Warranty.

Alan ** was very helpful and informative. He was knowledgeable and helped me get the best pricing. While researching online I had barely hit the submit button when the phone was ringing and he was offering to answer questions. I was able to add our pool and pump. The service fee is less than the other policy that I was looking at. I am hopeful that I will not need to use the policy, but am glad that it is available if necessary.

I just purchased my first plan with Select and Martin (ext. **) was so helpful and nice! He helped me pick a great plan, helped me set up a payment plan, and made sure I understood every step of the process. He made the service fee so much more reasonable and exhibited patience with me when my phone was cutting out. I switched to Select from another company because of customer service, so I am quite hopeful that if your people are all like Martin, I will be much happier with Select than I was with the other company.

Dryer inop. Has power at controls - just beeps and message CL flashes. 1st claim call. Answered quickly. Dispatch confirmed request quickly. So far so good. Waiting for contact from repair associate to call for appt. Happy w/ price of contract but you get a little dizzy when trying to purchase due some pressure felt when signing up - and all the different prices available and offers free roofing even though you already know and signed. After sale I kept getting calls to purchase w/ again more deals.

Fraud company. Customer service is very bad. While selling the product sales department makes false statements and agreements. But when time to payoff the money after repair, customer service behaves arrogant and finds the way not to pay the money back to consumers. Totally misguides to customer as well as contractor . I had gone through twice with same experience.

I signed this home warranty on April 30. After that I put a service request on June. Until September they didn't resolve the issue. They took the service fee. Customer service representatives are very unprofessional.

This company is absolutely awful. Do not use them. They have done nothing but run me and my husband through loops for a month. We had about three different claims on the same well pump that went bad. They kept telling us that we did the claim form wrong so we had to keep re-doing the claim forms. I finally got it to where they said it was supposed to be and then they denied it. They plainly told us that they were sending us a claim form for reimbursement and then decided that because my husband did the work they were not going to pay us.

I have never been more disappointed in anything in my life. I have been with you guys for a long time and when I finally use the warranty, you come with some ** that I did not properly have my AC unit cleaned on an annual basis. I will tell you that when the AC company comes by and inspects my unit, they recommend whether to clean or not. Your company makes me want to pay for something that I don't need to pay for, and then the condenser motor goes out. You tell me that because I do not have a maintenance records for the last 3 years of cleaning the Unit, I am only able to receive $150 reimbursement. Wow, I will tell you that I take care of my AC unit by changing the filter every 30 days since I purchased it. My unit had been cleaned at the recommendation of the AC company technician.

Absolute scam! I would stay away from this and probably all Home Warranty companies. They are nothing more than a ponzi scheme but they don't pay for anything. I even upgraded to a two year deal with these guys only to find out when it comes time to need them, they are quick to deny everything and won't cover a single thing. I paid nearly $1,000 to these thieves and when I cancelled my policy after I found out they won't cover anything, they said there is a cancellation fee. HA what kind of a joke is that??? Not to mention before I even found out that the AC would not be covered (despite having the highest level package with them) I was pulling my hair out just to get a company to come look at our AC unit.

Do not use this company for your Home Warranty. I have always had a home warranty since I purchased my home 4 years ago, the last company would just send the same service technicians out each year to service our HVAC and the fees just kept climbing and climbing. We decided to go with Select Home Warranty (which I actually thought was Sears Home Warranty Company) and that was a huge mistake. My HVAC broke, I called to have someone come out, I had to follow up on the service technician multiple times, he came out said there was a part broken and that SHW would call with next steps, never left me a service ticket, a business card, nothing.

We had our old home warranty for many years and were looking for a change based on a few bad experiences over the years. The Select Home Warranty plan was very comprehensive and is expected to cover our needs adequately. The process of signing up on the company website was very easy. The order was executed very quickly. The representative called promptly and clearly explained the options to us without wasting our time. We would recommend this service to our friends.

All seems to be fine at this time. So far so good. Returns calls and emails in timely manner. The price is very competitive for the type of coverage offered compared to others that I also quoted. Though I wasn't aware that you had to do the annual payment to get the discount and extra 2 months of service for free opposed to the monthly payment which worked out better for me at this time.

The A/C is not blowing out cool air. The A/C is running but it is not throwing cool air. It is very hot in Odessa, Texas. Please send somebody asap. The unit is outside. Again please send somebody a sap because it is very hot and I am 88 years old. I do not have anything else to say. The man that I was talking to in making my claim was very helpful and very considerate. I was very happy with him. He did a awesome job in helping me.

The agent was very knowledgeable, they offer discounts, and they work with you to ensure that your home is covered. Will highly recommend. They also Offer multi year discounts and plans to ensure you’re covered. They worked to make sure all the systems I needed would be addressed, and their limitations appear to be above industry standard. The other thing I appreciated was that there was not a crazy weight like I had in the past with American Home Shield. My experience thus far is better.

Fast and easy way to submit our claim. No “50 questions” before the order is processed like all the other home warranty companies out there. We were with our last home warranty company for six years. After they were purchased by a large company, the coverages changed horribly, got stuck with less than professional or knowledgeable repair technicians. We are starting fresh with Select Home Warranty. So far, so good! Please keep up the good work and stick with a business model that attracted us in the first place.

Your man, who said his name was Gregg, was very nice, a good salesperson and fast and accurate, so far. Of course just signing up today. We have no actual experience with the service but the salesman was very good and should be rewarded with money, gifts and praises. Well done Gregg.

Everyone we spoke with at SHW was very professional and extremely helpful. They provided us with all the possible options and were very courteous without any hard sell tactics. We are very hopeful that if we need to use their services during the length of this contract, that our experience will be as excellent. We spoke with the company 3 different times, and had a good experience with all three contacts. We would recommend Select to anyone looking for this type of service for their home.

I’ve had no problems with Select warranty so far. The pricing is very far (better than what we were using before). We just filed our first claim so we are going to see how good that goes. We will see how they are at communication and getting some out quick and really getting it fixed. The customer service has been good every time I’ve called although they were very pushy in trying to sell longer packages.

Central air died Sat evening and was contacted by Comfort Masters at 10:30 am the next morning and he is on his way. GREAT SERVICE! Could not ask for better service and Select Home is a great value for the cost. This is my first clam and am very impressed. I would recommend their service to any and everyone. Being on a fixed income it's a great comfort to know that if something goes wrong with anything in my home Select Home Warranty will be there for me with little cost on my end.

I called Select asking why I should sign with them rather than my current provider, and I liked the answers. Zachary was perfection. Yes, a great sales guy, but you knew he was here to authentically help. I worried about a potential lapse in coverage and he resolved that issue as soon as he learned of it. This company is rated up at the top of the list and with the information I received, I think I'll be very happy with the results.

I submitted a claim one week ago and have heard nothing from the company, my claim has not been processed and my air conditioner remains broken. I have called the company 3 times and each time they say they have escalated my complaint to a manager. It's a joke. I believe this company is nothing but a scam. They don't call, they don't process your claim. Nothing. They won't let you speak to anyone other than the agent that answers the phone which is obviously in some foreign country.

My documents had been lost in the move, and I was hoping it would be way more efficient to have a rep provide them than stress any more. It was! A simple phone call was all it took and the customer service agent was very understanding and helpful. Thanks for taking one more thing off my plate! It's always nice to know that someone cares about the little things that can make your life easier. I would recommend to friends and family in a heartbeat.

It was a pleasure working with Bruce ** from Select Home Warranty. He was very patient in finding me the best plan that would work for me not only as new home owner but as a military member as well. I look forward to spreading the word because of Bruce's professionalism and his ability to listen to what my needs/wants were and making it work for me. I highly recommend giving Select Home Warranty a call to see what would work best for you.

Where do I start. SHW is a complete joke. We have a home warranty with them that we got with our house. On the invoice that we received it clearly states that it covers roof leaks. So when our roof started to leak I decided to give them a call. They told me they would pair me up with a local company to do the work and that the contractor would contact me. Well the contractor they paired me with never called me and I had to call back SHW to get their information. After I called the contractor to set up the appointment I realized that this contractor has below a 2 star rating on every review site I found them listed on.

I explained to the woman who took my call that we are senior citizens and was informed our case will be expedited. The promised email arrived quickly, and the customer service personnel were very nice, helpful and professional. Waiting for a tech to call and schedule a visit. We are encouraged that our service need will resolve fully and soon. It was good to get through to someone very fast with no hold time, so the response time was excellent.

Sam ** is the gentleman I dealt with. He was very professional, knowledgeable, helpful, and I did not feel he was trying to push something off on me. He answered all my questions and explained them. When I did not receive my warranty on email I called him and he immediately sent it again. Having a home warranty gives me peace of mind. Sam also helped me by getting a plan to cover my needs and a payment plan to fit my budget.

I called the company to report a leak in the pipe in my kitchen ceiling. This was on Tuesday morning 8/27/19. They told me that they were set me up with a contractor. I waited for the contractor to call and nothing. I called the contractor and their VM was full. I called the company and they said they would reach out to them, I still heard nothing but a bunch of, "I'm so sorry, let me put you on hold for at least 4 mins while I look into this." I asked to speak to the manager and was told I would get a call back, NEVER CALLED BACK after 4 requests!!!! They do not give a damn at all!!!!

The house for the claim is a rental property. The tenant reported a water leak near the water heater and a claim was submitted about a water heater problem. The service tech from Diaz Services reported that it was not the water heater but instead it was the AC system next to the water heater. The evaporator core condensation tray overflowed due to a clogged drain line. The repair was completed as quickly as possible but the time factor for completion was affected by the tenant's available. Other than the tenant's limited available to have the house open, the repairs were completed in a speedy manner. I am satisfied with the service we were given. I also liked the status/progress visual chart; it showed the current status of the repair.

The initial interface to the customer sucks. I was overwhelmed by the multiple calls I received when I was inquiring to even get a quote for your services. Also, Responding to the robot conference message really turned me off. Talking to a real person made me happy. The deal offered seemed reasonable. Time will tell when I need your services. Thanks for the coverage. Bill

Jonathan explained everything and made it easy. I had Choice warranty before - I believe this will be very different. They cover A/C, appliances heaters and even roof leaks. I have looked at several companies and this was the best value. It is important as a homeowner to feel the security of knowing your home is secure. That is all I have to say about the company.

Contract was described by salesman as transferable to another home - not so per paragraph 1. Binding Contract! Does 'Single Family' under Type of Home include a manufactured home? Contract review indicates only depreciated replacement value of failed appliances and does not provide replacement in like kind i.e. color, brand or dimensions.* Does not cover appliances that have had a previous repair. Refrigerator ice maker apparently not included nor are plumbing or electrical fixtures. *Select determines manufacturer, make and model of replacements. Requires prior years maintenance records and/or pictures.

The gentleman who took my call was very professional and worked to make sure all my questions were answered. He made sure I am aware of the process and what to expect next in the claims process. I had not had a technician out yet as I just called in. But step one was very easy and efficient. I look forward to seeing where the next steps take me and how quickly I have cool air again.

I called to report getting water on the basement floor when I run the washing machine. Was told I would hear back in 24-48 hours and I heard back the same afternoon in less than two hours. I was very pleasantly surprised because it’s going into a Holiday weekend. I received the form to company availability right away and that was also helpful in providing peace of mind that my work would be scheduled soon. The person seemed knowledgeable and was helpful in taking my request and processing it. I look forward to getting the work done.

David explained me all my options and gave me enough detail to select the best option. Have been with other warranty service providers for 6+ year. Very excited to have an option which can potentially be long term. Have shared the details with few friends and hopefully they can benefit too. Looking forward to your services. Would like for you to someday expand into additional services like Dryer lint duct cleaning, Home cleaning services and so on. Really will be awesome if you become a one stop shop for all.

My experience with Select Home Warranty has been very disappointing. I am consistently given an control number and NOT a policy/ Contract #. When I questioned "where's my policy" I was given ONLY one explanation "It was STILL generating". When I ask for a supervisor I was placed on hold for a supervisor that I never responded. I STILL have not received my contract/policy. I'm starting to believe that Select Home Warranty is a SCAM!! And if I do not receive my contract/policy by no later than 9/4/19, My attorney & the BBB will be notified.

I came home from a work trip to find our house air conditioning not working. It was really hot outside. I put a claim in on Select Home Warranty's website. I got a call back from Select within 30 minutes to confirm the details of the issue and they said they were sending it to dispatch to get a repair tech out to our home. I got a text 30 minutes later to schedule my service appointment, but before I could even deciding a date and time that fit my schedule, the repair tech office called and said they could be out to us a noon. WOW! That's all I can say, they texted me when they were on their way and had the problem diagnosed and fixed with the hour. Back to the coool AC! Thanks Select Home Warranty! Great investment!

Yes was very happy with the service provided by Select themselves because had a rough time with the contractor that was sent out but they were good enough to put me in touch with another at no extra cost so will see how this one does. Hopefully the next contractor will be able to nail the problem and that it is covered by the policy. The agent who help me out today was very nice and made sure I knew all the information needed so with that I am very satisfied.

Good service so far and clearly explained the policy. Sign up was quick and easy and not high pressure. More affordable than comparable services at similar companies. More affordable service call fee as well. Not sure about service yet as I have yet to file a claim. But the person I talked to so far was better than my last service. Will review again when I have placed a claim and can be more informative in my review of the company.

Fridge Ice Dispenser is leaking water. I was not aware that the ice maker was not a covered item. Second time I have had a bad experience with an item being repaired. First, it was my a/c (set me up with a company that did not service my area). Customer service told me to go find a repairman...really! BAD EXPERIENCE!!! Never got repaired through SHW. SHW contacted me over a week later with another repair company; by that time it was repaired.

From first appearance the warranty looks stellar, our seller purchased it for us as part of the sale of their home. Unfortunately, the fine print indicates that a whopping majority of anything that could possible go wrong with the systems/appliances in your home are not covered, and there are significant caps on how much $ they will cover. We tried to get information on what our refund would be to cancel (since the money would be more wisely spent on repairs we needed to make) and after more than a week, submitting several tickets and speaking with several people, no one could tell us what our refund would be UNTIL we actually cancel....which is 36 flavors of shady, if you ask me. Save yourself the headache and use money you have on actual repairs, not a worthless warranty.

Couldn't find an approved service tech in our area, so they authorized us to find our own, which we did. It took a few days to get the authorization for our claim, but in the end we were able to find a local service tech and he made the required repairs. All in all a pretty painless process. We have had a number of repairs in the past two years and have had to go through the same process of finding our own tech, but reimbursement has not been a problem.

Sam very easy to deal with and ready to help. He offered several options and we reviewed the cost and benefits of each he was very helpful. I have 3 properties in 2 states and received an additional discount plus we extended the service at a reduced cost.

SHW was very responsive. JUD contracting, while polite and professional, was not timely. They did a successful repair but took 3.5 days to change a condenser (10 minutes, 3 wire pigtails) and re-charge the refrigerant. This was during a near record hot week and we had an 85y.o. couple visiting. At least the downstairs HVAC was working but it was 90 degrees upstairs during the day. JUD was just too busy and did not have quick access to spares and supplies. SUPER NICE guy, just prefer another company next time.

I received a policy paid for by my sellers at closing for my new home. I couldn't find where or if I had received anything regarding my policy with Select Home Warranty. I called in today and phone was answered very promptly without having to use an automated attendant or voice attendant to route my call (this was awesome). Person on phone was able to find my account quickly and let me know that my plan would have been emailed but he would be sure to email again after verifying my email address. I have received the email and details and now hope that I don't need to call on Select Home Warranty but if I do I hope they use the same quick and prompt service in fixing real issues with my home.

Sort of shocked by the deal offered. Free months everywhere and they give a loyalty discount. I'm set for over 3 years and I feel protected. Roof leak is an extra bonus they offer, and will give peace of mind. Conversation over the phone is required, but they don't pressure you to buy an extra thing. They try to find you the best deal possible. A lot of places require a large amount to cover both appliances and air conditioning, but not this company!

So far I have not used the service, but the process was less than 10 minutes to join. Looking forward to using them in the future. Their prices are much cheaper than many other brands out there, and their coverage is very extensive! There is also the option to cancel the service within 30 days of signing up, if you are skeptical. I am looking forward to seeing why they are the top rated home warranty brand.

Very easy to enroll in this comprehensive coverage. I have been wanting to enroll in a home warranty coverage plan and did some research. This was the best value I found with really good reviews. I'm looking forward to not needing to use it but if I do, I feel I made a good choice! There are many companies out there and I really do rely on other people's reviews before choosing a service provider. As a new user of a home warranty and a single women I am going to be relying on this contract for fast, efficient service.

Start new plan and warranty coverage. Recently left another home warranty service because of locked in contact and too much for monthly fee. Was in the market of finding a new company to cover my home. I Iike the fact that I'm not locked in a contract and the monthly fee is cheaper. Also I like the fact that my service charge is cheaper. When I called I got the answers I was looking for and was able to set up my account with no issues.

It was informative and quick. He was very nice and helpful. He answered all the questions I wanted to know the answer to. It seems like they cater to the consumer. Great program. I needed this insurance. Abraham knew I had already inquire about the insurance and he was on point with all the information to get me on the program. I appreciate the sales because I'm on a budget and this works for my set salary. Thank you Select.

The customer service was good and no pressure on the phone by the representative. He gave very accurate info and was very helpful, I was excited about the discount he provide and trying to save me money. The opportunity to get free was was huge and I like the $60 copay and especially the 8 hours service response. I had Service America before and they was good so I am expected the same experiences with this company. I am now waiting on my policy info.

Gentlemen that helped me was very informative and helpful. I signed up for the 5 year plan because of the service he provided. He told me what to expect with each call and gave me the same day guarantee service. He gave all the options I have and which plan would be best for me. I recommend this to every homeowner who has a house that is at least 5 years and older. Avg cost of repair without this would be around $500 for a major appliance.

I have seven policies with SHW. I was never informed that my policy only covered one a/c unit per house, though it is in the contract. Had I been told at inception I would have taken the extra coverage on the one second unit I had. I requested that SHW in this case cover my second unit which required a replacement part that was under warranty. It took SHW about one month and five phone calls to decline my request.

DON'T WASTE YOUR MONEY!!!! Have an excuse for every claim you try to put in, can't even get a contractor to come out because they say they don't get paid!!! They have no problem taking your money for a 3 year contract but cheap on paying anything out on a repair or replace.

They was very fast and I got help very quick. The call was very very short and to the point. Customer was very very helpful and they did not ask any unnecessary questions. They also explain all of the steps that I needed to take. They also did call back with a follow up. The next step is to Contact the Contractor to get the work done, we have approved the Contractor for the available cap of $150.00. Should the work exceed this amount you will be responsible for the balance. This is very bad.

The person I talked to was courteous and seem to be very knowledgeable of the claims process. I appreciate the speed with which you process your claims and have service out to my home as soon as possible. I feel that I get great value for my money from your warranty service. I feel very confident in recommending your company to others. The service people that I have dealt with have been very knowledgeable and courteous. They are also punctual and on time.

I contacted Select Home Warranty for the 1st time and I admit I was reluctant to purchase a home warranty but I was able to file my claim online around 10pm at night. The claim was promptly processed and my AC was repaired by 1pm the next day! I was so impressed! I would recommend this home warranty 100%. I also would like to mention the service provider AAA Heating was very professional and they came prepared to fix my problem. The service was completed within 45 minutes and my house was cool. I have nothing to say but thumbs up for great customer service and delivery of promised services!

I had the pleasure of talking to Sol and he was very knowledgeable and was able to answer all my questions. He is courteous and was willing to explain the plan that we choose, Platinum plan. I asked him about adding the warranty for our pool equipment and he explained what it would cost for us to add it. If all the other employees are like Sol, I know our experience with Select Home Warranty will be a great one.

Instead of spending my time and money the company immediately approved me for a replacement reimbursement. The amount covers the cost of the new unit and is $100. The original unit was $250, but it was bought and installed 10 years ago, so its value is nothing at this point as it is discontinued. The new unit's cost around $100 and are equally if not more powerful. I already saved on the initial visit, so now my cost would be only to cover the installation. Very happy with that.