Select Home Warranty Reviews

Woke up this AM to wet carpet in my son's room. Figured out the water was coming from the hot water heater. I shut off the supply, but I could not tell where it was coming from. Got out the wet vac and got as much water out of the carpet as we could. Called Select and they started the claim. The agent I talked to was somewhat helpful. They said they would send me an e-mail of who I was suppose to contact within 24-48 hours.

Was a good experience, the person was polite and professional. I will recommend to family. Price is affordable. I haven’t received service on anything yet but looking forward on working with Select Home Warranty. The reason I made the decision to go with Select because the good reviews and discount. I had warranty so decided. I to go with this because of your lower price. Hopefully everything goes well so I can renew. The sales rep was also professional and did a good job to sell me the warranty.

Answered my questions. Did not try to oversell me. I like knowing that my major system will be covered when something breaks. Also the 45 dollar service call fee seems reasonable. Being able to call or go online to submit a claim Is nice. I have had other warranty companies and really got the runaround. One company kept calling me to add coverage even after saying no ten times. They kept calling so I then cancelled coverage. I had file a complaint with the FCC. That's how out of hand it was. These guys do not sit and call you over and over trying to sell you something you don't need.

I have been looking for a home warranty company for a while. When I first called, my call was answered professionally & quickly. Customer service was great & fast. My representative was very knowledgeable & worked quickly. Everything was completed in a few minutes. I'm looking forward to having peace of mind by having this warranty. It will be nice to have one company to call for service repairs. I'm expecting the process to be quick & easy. I plan to keep this warranty for years to come for the peace of mind I hope it provides.

Upstairs A/C unit is not cooling, we have a 3 ton Lennox unit that is blowing warm air and is not cooling. We noticed possible water on ceiling coming from A/C unit, not sure might have a clogged drain line or condensation line problem. Had a very difficult time discussing issue with tech operator, a difficult but definite language barrier that makes communicating a problem to your company quite cumbersome. Some of the information requested such as type of A/C unit and Model number are not ordinary knower facts by most customers. Should hire phone people that can be easily understood!

The claims submission process was quick, a few standard questions and agent advised of next steps. Entire process took about 5 minutes in total to complete. Seems repetitive to what was entered on online claims form as well. I gave 4 star rating only because agent seemed to struggle with English as not primary language and repeated answers from prepared script. Agent was courteous and friendly and thanked me for my business. Certainly hope the repair process is simple and fair.

We’ve experiences several problems with this warranty company. Although Select does a good job of promptly assigning a technician to your claim, the quality and knowledge of the technicians has been very poor in several occasions. My biggest complaint is their inefficient approval process they have in place to address a claim. Especially when it is an urgent matter like a leak or an AC problem.

I have dealt with another protection plan in the past as was not very happy with the service I had received, so I wasn't quite sure if I was interested in purchasing another protection policy but after speaking with Michael, he was very helpful and informative with me helping me choose the right protection plan to suit my needs. I would highly recommend him. I'm looking forward to knowing that I can rely on Select Home Warranty if the need arises.

I received a call from your sales dept and told them that I needed to think about it and would call them back. The person (male) was rude and said, "What do you need to think about, you already said you wanted this." I told him I wanted to discuss with my family and he said, "Why, if you want this?" So I hung up and wondered if I was going to have this same issue if I/when I had a claim. The next day another person called and I explained what happened. He apologized, I did purchase this service but am still upset that the sales dept would be such a bully and wonder how many others this has happened to?

I am glad that I can stop looking for a reputable home warranty company, because of agent William ** with SELECT HOME WARRANTY I can now be assured that I have chosen the right company should I have the need for a repair or replacement. Mr. William ** was polite, knowledgeable and patient. He made it easy for me to choose the package that would be the right fit for my home. Thank you!

Excellent service and representatives demeanor is what motivated me to purchase a years worth of coverage upfront. The process to sign up was really efficient and the discounts associated made the offering even more well worth it! Thank you and I look forward to our relationship! The service offerings will cover my major expenses associated with owning a home and I am thankful to have discovered a service that will afford me to save money over the next many months!

Ray **, was the agent that contacted us immediately before we could even get thru the website. He was very kind, prompt & explained exactly what the warranty would cover! After talking with him & explaining that my parents were on a fixed monthly income due to my father is a Vietnam Veteran who was very ill & we couldn't pay the total price today he gave us an extra discount! If I had the pleasure of meeting him I would give him a hug! We need more customer service representatives in the business just like Ray!! He gets an A+ from the ** family!!

Thank you for having someone like Bruce ** to speak with me today about a homeowners warranty on our new-to-us home. He worked hard to get me the best coverage I could afford and I qualified for the 1 year roof leak coverage as well as Platinum Coverage. Job well done, Bruce! I feel safer already knowing that if something fails after 30 days from today, we have assistance in the repair or replace department. Firmly believe in home warranties. Has helped me out in the past, and while I hope nothing goes wrong, I am a realist, and know it’s better to have it and not need it than need it and not have it. Again, thank you Bruce, for your professionalism and courtesy today!

I had to call to see what the process would be to file a claim for our air conditioner. The representative was great at listening to what I needed and explained to me the whole process. She was very patient as I had to go back and forth to get the information needed from the thermostat in the house to the air conditioner outside. I had an appointment set up quickly, by the next day, after filing my claim. The first part of the process was a great one because of the ease of the process.

Salesperson was kind, not pushy, made service easy to understand. A second person tried to get a hold of me. But he said he would today call around 5.00. To answer any questions I might have. Another warranty company called which kinda confused me, think it was Choice warranty. But I am sure when your representative call me he will answer any question I may have. I don't want to have any doubts about what I have signed up for.

Very fast and knowledgeable. It didn't take long to file my claim and get it resolved. I received an email with the amount less deductible. I thought it would be more since the appliance was only 3 years old and not depreciated that much compared to my 22 year old microwave which I got the same ninety five dollars reimbursed. The claims rep was helpful and very courteous. The call took less than 15 minutes to file the claim. I tried to file it online but the system kept timing out so I had to call the claim in. I hope that when I have to file subsequent claims the process will be just as easy.

Richard ** was absolutely fantastic to work with. Very knowledgeable, informative, thoughtful, and polite overall. He was refreshingly not the aggressive salesperson one usually encounter. I would happily work with him again. All in all, a good experience, thanks again Richard. He was very considerate and I am confident now that I will receive good coverage from a reputable company. Other companies we spoke to were rude and argumentative and demanding. Richard was trustworthy and sincere.

Abraham ** was fantastic. He explained everything and helped me get the most beneficial plan for me. I hope that I will get all the benefits that he stated. He emailed me my contract while we were still on the phone. I look forward to my new service contract. I was very unhappy with my previous warranty company that charged more monthly and more for each visit. they also didn't covered but 40% of my new air conditioner. I know that your company will be more dependable.

Response time is too slow. It took over 48 hours for us to receive an email stating that someone would be getting back to us soon? I even called yesterday, and spoke to your representative and got a similar response, he said that our request was already logged in and being processed, and someone would be getting back to us to provide a status update. We have not heard from anyone, we just received an email this morning stating someone would be getting with us soon. We need some assurance that our issue will be addressed and fixed soon. Thank you for addressing this asap..

I came across Select Home Warranty while doing research into home warranties. A representative from Select contacted me immediately by phone. He was very knowledgeable and professional and patient. I was concerned about coverage as my home is not a new build. He explained the plans to me and answered all my questions. I saw the value in getting a warranty from Select Home and signed up right away. I recommend this company to my family and friends.

I was very surprised at how quickly I was called after a few things were input on the website. The rep was very knowledgeable and answered all my questions easily. I am very glad I was shopping today for a home warranty. Signing up was quick and easy and there are no surprises in the actual policy that I received to what I was told over the phone. This may be one of the best investments I have made in quite some time.

Felt that Mr. ** was honest and upfront on the product. Hope I'll be happy with the insurance if the need arises. I'm usually skeptical of home insurance plans but saw some good rating on your company and felt it was a fair deal. I would recommend this company to a friend or family member. I am giving this rating mostly based on the customer service I received. I really don't what else to say.

I bought my first house about a year ago and I've been shopping around for a home warranty for a while now. Select Home Warranty is the best that I have found and has the most coverage. I got the platinum plan with added septic coverage and service calls are only $75!! I got a call as soon as I filled out the form to get a quote, they didn't try to sell me anything I didn't need and they actually ended up saving me more money right on the call. Would definitely recommend.

I spoke with the Select Home Warranty representative Hazel on the phone. She was very polite and courteous and had everything done and submitted in less than 10 minutes. The company that Select contacted, called me the same day and set up an appointment the same day. I was very pleased with the service and promptness of Select Home Warranty today. This is the second claim I have submitted on my home warranty, and both times they were able to get a company to my home either the same day or the day after. My first claim was for my central air conditioner and the second for a water heater, and in the area I live in it is very rare to get same day calls from companies.

Abraham was Great! He explained all the programs I could get. He knows your product very well. I am a Real estate company owner with Houston Realty Northeast. I have several agents I will pass this information to if it works out for me. I always to clients the Home Warranty I personally use because I know the experience. Looking forward to working with y'all ! What I don't like is waiting for 30 days to go into effect. All my stuff is new so not a problem for me but for someone buying a new home could be an issue.

I was extremely frustrated with the initial experience after enrolling. The fee was taken immediately and there was no communication from the company. After a week I called to inquire about my next step. It took another phone call to actually get the initial email. I requested the policy be cancelled. A manager kindly called and offered incentives to continue. I will give it a try and cross my fingers. All reviews were good, so we will see.

Do not waste your money. Placed a claim for pool pump, waiting for over a week, they can't find someone to complete the work. Called every day and I was told that they are still trying to find me a tech. I guess I made a mistake in signing up with them. I was told I can get the work done and submitted the invoice for reimbursement. After reading the reviews here I think they cons.

Very good, salesperson answered all my questions! Added the options I had requested and confirmed the items that other companies had failed to mention. I hope this will be a long relationship and they are true to their word, but so far, I am pleased with the responses and the transparency. Always need to ask about the icemaker, stand alone freezers, 2nd refrigerators and other items which you may have but are not listed on the website. They may cover it.

I am waiting for you to come, hope you can come as soon as possible and fix the items as well as possible, here I am going to buy another one for my another house and I will recommend you to other friends. The price is higher than other, I wish there is more service for me to rent it and you should help me to fix whatever I need. Can you also do the swimming pool as well? It’s very very important for us. We are doing flipping business and we need to proceed quickly and thank you.

I received a call from Jake after asking for a quote for your service online. He was very nice and helpful. I had several questions which he answered for me. He gave me his number to call him that afternoon which I did with more questions. He was patient with me when I told him I wanted to discuss it with my daughter. After doing so I called him again and he took my order.

I was pleased with the ease of signing up. We have no home warranty experience, but I think this will be a good purchase. I have always done my own repairs, but now am looking forward to having someone else be responsible. If we need one major repair, the policy will be very justified. I think I will be able to relax and let someone else take care of the major items on my "Honey Do" list!

Repair for oven top and dishwasher. Tech. who came was very efficient. Just waiting for parts to arrive to complete service. Made initial call for service, operator took my name and number and asked what I was calling about. Told her I needed repair on 2 appliances. She placed me on hold, I was disconnected, waited for her to call back. When she did not call back I called again. This time I spoke to Patrick who took care of everything.

I cannot believe how fast they got my leaking done under sink. Very efficient. Just wonderful. Thank you so very much. I feel great that I have a company that will take care of my home needs. Thank you. The company that handled my leak told me what was wrong with my sink. So I feel good knowing that whenever something is wrong, I can call and don't have to worry about anything. Again, thank you so so very much. Customer service was very nice and also explained the steps for getting my plumbing under sink. The value is worth every penny.

Great job. Great job. This company has saved me lots of money. Everybody that has a home need this warranty before I purchased this warranty because I was always spending lots of money that I could have keep in my pocket. Do not hesitate if you are thinking of buying a home warranty. I have purchased several home warranty and this is one of my favorite home warranty for one because of all of the money that I have saved.

Select Home Warranty has great customer service. Shows an extraordinary ability to understand what customers are experiencing and is able to meet all their needs fully. They offer competitive and often better pricing than the other warranty plans I’ve seen. Always has the right answers to the most difficult questions. I like that you can select a bundle or customize your own plans. They are always willing to work with you on payments and offers quick response to questions and concerns.

My experience with the sales rep was very good. I received an email from a professional and I called him back. It was a pleasure working with him. He answered all my questions and explained the plan. I purchased and after reading contract, am well pleased. I checked out several plans, I felt Select was the best of all.. I feel secure if I need to use the warranty in the future. I also felt the monthly pricing was fair.

The customer service was very good and the person who helped me was very nice and offered their best available plan for me. The price for the plan was a lot better than other competitors. I was very pleased with the monthly payment and deductible. I would recommend to friends and family. You really can’t beat their prices. I wish I would of known from this company a long time ago. Other competitors wanted almost double of the deductible and I am very pleased with Select Home Warranty. I don’t think anyone can beat this amazing company.

I took the 5 year service plan plus an additional 1 year was added for free. The salesman was very professional and clearly stated all of the benefits I would receive. I get 6 yrs Platinum plan at a fixed reduced rate including $45 service fee fixed. And I can cancel at any time. I just bought it and have not actually started the service yet, but so far I like the value I'm getting. I even got Roof Leak and Septic system in the deal.

The salesperson was Steaven **. He was really helpful to chose my plan. I was looking through many other plans and he was help me chose this great plan. I came to know about this plan through internet. This is a very good plan that covers almost everything what we needed. Also I would recommend this plan to all because it's very good and nicely priced. Last many years we have many other home warranty but it was not really helpful.

He was thorough with the information and answered all of my questions. I received everything I was looking for and more. I look forward to using Select when I have an issue. It is a great service for the money. I really like what they offered in the warranty and they covered everything for a better price and a less cost for someone to come out and look at the problem. I plan to use them for years to come. I was glad they answered every question I had about the warranty without any hidden agendas.

Martin did a great job in explaining the Platinum plan. After doing my own research, I was glad to hear Martin put some extra benefits (roof leaks, service fees) as part of the plan, to include a low monthly payment. Excellent job. Martin was also very patient, as I was trying to believe the amount of discounts. Already happy in switching from American Home Shield. SHW also will start the plan in 25 days, most companies make you wait 30 days. Thanks.

My AC went out and while the rep was nice and quick, having to wait 48 hours for a response when you have a 1 year old is not feasible. This process needs to be streamlined so the customer can contact you to make a claim and then contact a local company to make repairs ASAP. It is very disappointing to have to wait that long and pay for hotel accommodations because of the lack of efficiency on your part.

The service guy was a great technician...but he was more on the phone than anything. He would talk on the phone and I thought he was talking to me then realized he wasn't then sometimes when he was talking to me I thought he was on the phone that was a bit annoying. Other than that service was great with the job he did, his Customer Service would do better w/out the phone but who knows maybe he was on a work call?

I initiated the claim online and received immediate notice that Select was processing the claim. During the next two days, Select keeps me up to date on the process of the claim. I had wished for speaker repair, because the outside temperature was having around 100 degrees. My animals and I were very uncomfortable during that time. Your technician, Chris **, of PanoSource LLC was timely and extremely capable of diagnosing and repairing the unit. He patiently explained the issues and options and made the agreed repair quickly. I highly recommend his service.

Signed up for Select Warranty before I read the BBB report. Then I called immediately to cancel and even left messages and talked to Richard to cancel and refund my visa card. They put through the charge and as of today three days later they have not withdrawn their charge. I would not recommend them to anyone. They talk really nice in the beginning to get your business, then to hell with you.

I feel hotter and hotter. I find out what's happened? It has a problem with the A/C cooling. It doesn't work. I called to request service, customer service responds quickly. And I'm waiting for the email to show me who will come to fix it. I hope the technician will come soon. I feel very very hot. Now it is August. This is the hottest month in Houston. Maybe I need to find a hotel tonight. Otherwise I don't know how to spend this hot day and night. I don't know when the technician can come.

The person was friendly and tried to help with everything I needed. She asked questions and worked to get to the problem. Then she promised to do everything she could to put in my request to get my item fixed. This person has already contacted someone to come and look at my problem and try to fix it. I am looking forward to having it fixed and being able to use it again soon. Thank you for your help.

I was unable to get in touch with the contractor but was given options to locate my own contractor. The associate was helpful and knowledgeable. I was able to get additional assistance with my problem. I would recommend this company to my friends. I would like to be able to get in touch more easily with the contractors though. We had another claim submitted but had the same problems. I am not sure if there are not enough contractors or if they are just naturally busy.

I've received a professional call from a sales representative. He explained all price details clearly and really trying to give me a good price. I originally asked for one year coverage. But he offers me a better policy stating that I can cancel it anytime with the prorate monthly charge. The monthly premium lower significantly. I'm very satisfied with my first SHW experience. Now I don't have to worry about being a landlord. For the past years, handyman and maintenance cost was so high and I was not smart to have this warranty. I will surely recommend to my friend.

Excellent. This should say everything. I am glad that this company called me. I was looking for a better home warranty. Better service and lower cost. This is right on time. Thank you so much. My friends really need home warranties. I just got off the phone with my friend Charlotte telling her about Home Select and telling about your low cost and repair agreement. She should be getting in touch with someone in consumer service. People are very skeptical about home warranty service so many companies lie about other services just get them to choose their company.

So far so good. I have no complaints with this company! I have researched several home warranty companies before choosing Select Home Warranty. With Select Home Warranty, I have better coverage and less out-of-pocket expenses. I filed a Claim online last night after determining there was no way I could fix my stove. This was not an emergency. By the morning, I already had confirmation of the claim and instructions on the next step. Thanks Select!

I was given an awesome deal far above the other home warranty companies I had contacted. Salesperson was great and went over all the details of the questions I was asking. I had tremendous coverage what seemed like everything that I have. I bought the Platinum Care package which covers: Plumbing Stoppage, Plumbing System, my Dishwasher, my Washer and Dryer, Refrigerator, Heating and Air Conditioning, Electrical System, Ductwork, Ceiling Fans, Cooktop and the best of all my Water Well Pump and the Septic System!! Those are major things living in the country. After all this, I couldn't help but go with Select!!

Steven was very helpful in setting up the home warranty for the home I purchased today and in helping to activate it ASAP. I had a home inspection and do not anticipate any problems but with being a new home owner, wanted peace of mind. The service call fee was lower than other companies and the coverage was the same. I'm hoping that if I do have any problems, the service will be just as good!

So far so good on a faulty motor for my pool filter. Submitted my claim and a technician should be contacting me shortly. The process was smooth as I talked with Steven on the phone. I hope the rest of this process is a success. My pool is older but the motor is not as old as my pool so I was surprised the motor is having issues. I hope the service contractor is the same company that closes my in ground pool each year.

I called concerning my Air Conditioning being down. I was promptly waited on and an appointment was scheduled to come out. Unlike in the past with other home warranties who were slow and often didn't resolve my problem. The competition was much higher for the same services. I like the low service fee as well. Of course I would like to be cheaper, but who does not. I'm satisfied though. This was part of my reason to switch to Select Home Warranty in the first place. Keep up the good work and don't change unless you want outdo yourself. THANKS!!!!

I have been a customer of another home warranty company and after the first year the prices kept rising and the service began to decline. After doing some research I found Select Home Warranty and Jordan answered all of my questions and gave me an amazing price with more coverage than I had before including additional monthly coverage for free. They are based in my home state and have a quick turnaround on service requests. They appear to be hassle free and after researching 5 other companies we decided to go with Select. I am really happy with the contract and looking forward to the seamless service.

Just signed up yesterday. I am a new customer to Select Home Warranty service, when calling sales agents were very friendly and searched for the best plan and pricing they could offer to me. I was very satisfied with the pricing they were able to offer me, so I am hoping that if I have to use my home warranty plan for a repair this year that I will be just as pleased as I was with the first time pricing.

Worst company in the world. They do not have workers in the state of Michigan. They take your money knowing that they really can't help you. I had a stoppage. I called them. They said they will find a worker. ONE MONTH later they told me that I had to find a worker. They said that they will reimburse me. I found a worker and paid $334.00. I turned in my receipt. A week later they said they can't reimburse me for the full amount. They said they can only give me $150. I tried to cancel with this terrible company and they said they have to bill me in order for me to get my reimbursement and that they will charge me 75 for canceling even though they knew they didn't have workers in my area. This has been my worst experience.

The person I spoke with was kind, courteous, polite, professional. Took all the information needed and informed me of 24 hour period to hear from the technician to assist. I will say I believe that 24-48 hours is a little long. As my mother is 81 yrs old and her air condition went out on one of the hottest days so far. It really is not acceptable to be without air conditioning in this heat.

Was shopping around for home warranty for some time. Finally I find the Select Home Warranty’s information on site. Very happy with the customer service rep. Daniel **, he took his time explaining the program very patiently. Will recommend family and friends. He was very professional. The program covers a lot and service call is less than the other home warranty companies and they don’t have any age restrictions on appliances. Again will recommend friends and family.

My dryer was not heating, and the technician came out to fix it. Tech was very professional, showed me the parts replaced, etc. Overall experience was good. Would recommend SHW to anyone needing a home warranty. The customer service reps. are always very courteous and helpful. I have used them several times and each time the response time was right away. I can't say enough about them. They will service just about anything in your home.

I had a problem with my air conditioner. I was told for a week that they were unable to find a technician to do repairs. Meanwhile the whole family was sweltering in a super hot home. I had to find my own technician. I had to submit my invoice & diagnosis. They responded asking for photos & last 3 years of maintenance. I recently purchased the home so I did not have 3 years of maintenance records so they were only going to reimburse me $350 of the $1,807 bill. I wouldn't recommend any one to use this company. I later found out that the reason they couldn't find a tech was due to their history of not paying so many companies will not do business with them due to this. USE AMERICAN HOME WARRANTY, they may be more expensive but the service is worth it.

I had a good experience with Bob ** ext**. He explained to me the process of my claim for the replacement of my garbage disposal. He mentioned that according to Select Home Warranty's policy, it is not cost effective to send a technician out to replace my garbage disposal. He also explained that ceiling fans and built in microwaves are only reimbursed according to a set amount of allowance. Select Home Warranty will not send out a contractor to fix these items. It's not cost effective to do so.

The process is a little slow but customer representatives have tried to resolve my claims promptly. I wish that some of the upgrades and service fees were included in the warranty but it is reasonable. Some of my demographic information was incorrect, it was promptly addressed. I would use this warranty provider again. My realtor assisted me in getting this home warranty and I knew very little about it. I quickly received information via email describing the home warranty and what it covers. I am just beginning the process so I hope the finished product is well done.

Daniel was a very knowledgeable customer service representative. He explained in detail about the warranty and the entire process. He answered all my questions and got me an excellent deal. He explained the transfer process and the lifetime roof deal as well. He ensured that I understood the warranty details before I hung up. The plan he recommended was the best value and I'm glad I took advantage of it. I will definitely recommend him to family and friends.

Sam ** was my salesman. He was informative, thorough, gave all the facts, and prices. He was not high pressure and was ok with me wanting to wait and consider for 24 hours. Great interaction. Would recommend Sam to do business with. He also said I would receive an email within a few hours with the contract attached, which I did within an hour. The only thing I didn't like was getting a few other calls from other salesman while dealing with Sam, although the last one did transfer me to Sam.

I had a great service with Mr. Sol. He was very helpful. I believe he did a wonderful job explaining all of my concerns and my discounts. I am glad that all of my appliances will be covered including my underground pipes and also my roof. I thank God for my friend Mary ** who is also a owner of this warranty program who told me about this program. I will tell my other friends who are home owners about this program.

I switched to Select Home Warranty because they allow many different contractors to do the repairs, they gave me an extra 2 months and they are a better price than the company I was using. The call was fast and I was given thorough information immediately. My terms are fair and I am allowed up to 11K per year which is more than enough in case something happens to my major mechanicals or pool. Also there was not an extra fee for my pool.

I was shopping for a home warranty to replace my previous expensive one and came across Select Home. I need to say that it was a very good experience. Mr. Michael ** who is very knowledgeable helped me a lot to choose the best coverage at a very reasonable and competitive price. It was a very good experience. Can't think of any other company that provides a home warranty that can compete with this price. Thanks, Select Home.

I like the way representative talk to me. Very professional and friendly. He was helpful. In very first call he inspired me to go with Select Home Warranty. I have American Home Shield. I am hope Select will be good choice. Very good discounted plans available by Select Home Warranty. I find Select online with very good reviews and after talking to representatives now we I am sure those reviews are good.

This is the first time I have had to file a claim with Select. I truly appreciate the friendly customer service and the willingness to help me while my air is out. I am still working with them thru the process but so far they have been great to deal with. I would definitely give them a try. I think the monthly price is great and you can reach them 24/7. It is easier to submit a claim online of course.

Well, I called today looking for coverage to protect the things that need protecting in our home and so I save money in the future on repairs or replacement. They were very helpful in answering all my questions and I believe I will save money but most important is the peace of mind knowing I am protected in the event something breaks down. I would recommend this as an option to other companies in the same business. They have a great rating and have been around for some time.

Good Job and beneficial information. Provided Valuable information. We purchase as we are selling our home and a warranty like Select is a much better selling feature and benefit. Sol explained the transferring of warranty policy and the 14 month warranty period. Sol further explained the 30 day wait period and how if needed we could use it and transfer it to the new owners. He explained that we just need to call the (855) number and give the new home owners information to change the policy.

Salesman was very excited about selling us a home warranty and making sure we received the discount. He insisted on staying on the phone until I received the email confirmation of the contract. He also assured me of the ability to cancel if things changed with the selling of our house. I search several vendors and Select appear to offer a the best deal. I also like the additional protections they offered compared to other companies.

A+++++ service!!! Good experience with Select Home Warranty!!!! My clothes dryer was giving us problems with heating up and not drying our clothes properly. I submitted a claim with Select Home Warranty under our policy and the process was orderly and timely. The technician responded within 24 hours. Then scheduled a time, came out and diagnosed the issue and we got approval for replacement reimbursement by the next day. Satisfied with the process and would recommend. Thank you Select Home Warranty!

After shopping around, I spoke with Zachary ** at Select Home Warranty to ask some questions and was pleased with how he was able to clearly explain all of my coverage options in super friendly manner (and get me a really good deal on top of it!). I honestly feel that I got the best deal I could have possibly gotten anywhere and feel secure with my home's coverage in the years going forward. My previous home warranty provider was a bit of a letdown in terms of service and helpfulness (and not terribly friendly), but based on my experience today, I expect good things from Select! I would definitely recommend them to anyone who asked.

The customer service was immaculate. They were patient, informative, and of the best service as I've had. I am fully satisfied with everything that was offered to me and that will happen. They were fair and allowed me to discuss the options with my wife in order to come up with our best solution for our family. As first time home buyers, we feel comfortable with our choice and are happy to be a part of the team.

Abraham was very knowledgeable regarding your service, which helped me to choose your company over American Home Shield. He had great customer service skills. I was happy to hear about the deductible amount of $45.00, instead of the $75.00 we were paying. I was also happy to hear about the roof leak coverage and the lawn sprinkler system coverage. Everything sounds Great!!! Please don't disappoint us with your service and you'll have a customer for life!!!! :)

After requesting more info online I received a call from Chase **. He was thorough with the explanation of different pricing options and what would benefit me the most. I have had different home warranty companies and the pricing couldn’t be matched. I am very satisfied with the positive experience I had. He also informed me that if I did need to use their services I could pick my own technician if I had one that I liked, something I was not able to do with my previous home warranty.

My courage had not started due to a technicality and my A/C went out on the middle of summer. The policy payment was sent back check which delayed the policy start date. The A/C was not blowing any air which made thing unbearably during the daytime. It was a four day difference, but they decided to provide services. I had to go upper management to resolve it but it got resolved. I did not have a long wait time on the phone either.

This is the second time we have had a claim the 1st time... We were told they would have someone call us and set up a direct billing... The vendor was confused when arrived and was not sure of the arrangments. We called and escalated and the previous claim remains untouched or no one has called us. Now for our 2nd claim we were told they are back up with their vendors and again figure it out on our own but we'll only guarantee $100. At this point we are completely unsatisfied with this home warranty company can we get refunded to chose another company?

Hazel was very courteous and polite when creating my claim. She spoke very clearly and was very efficient. Past experiences with coverage and contractors that Select uses have been difficult though. Contractors have misled us and even have lied to us, causing claims to be denied. Godfather Heating and Air stated the bearing seized causing the compressor to lock up (covered), but told Select that there was a short in the unit (Not covered). When our dishwasher stopped working Alliance Docs came out, disassembled the dishwasher to check the circuit board and left it that way. They did not answer or return my calls after.

Mark was friendly and helpful. He made the necessary corrections to our contract as it was not updated correctly and it was a pleasure to work with him. This is a renewal for us for this home, but have purchased for a previous home in the past as well. It’s a great peace of mind knowing that we are covered if the need should a raise. We will definitely consider Select Home Warranty in the future as well recommend to our friends who are looking for coverage.

Ralph was very polite, professional, informative and most helpful in answering all of my questions and with no pressure convincing me to contract with Select Home Warranty under the Platinum policy 5 year plan with welcome senior perks. My wife and I look forward to a positive relationship with your company and look forward to recommending Select Home Warranty to others in the future. As retired seniors on a fixed income, Select Home Warranty is a great fit for us.

I submitted a claim online for a broken garbage disposal. They were quick to contact me about the issue, within less than 24 hours to proceed with filing the claim. They also walked me through some troubleshooting to try to restart the disposal to make sure it wasn’t something easily fixable. The value of my disposal did fall below the replaceable amount so I was reimbursed a portion to purchase and install a new one.

AC Unit is leaking. I need to file the claim to get the issue fixed. The operator informed me that the service team will call me between 24-48 hrs after analyzing my request. The operator understood my issue and has taken the notes of what I said. Hope this gets passed to the technician and don't need to repeat again. Expecting the call within 2 days to see how well they respond. Thanks.

The sale rep got all the discount for me and very informative, great job! Also I browsed through all the home warranty company, basically Select is giving me the best price and they have the flexibility of cancelling any time. Also I like their multi year bundle, which also boosts the value to a new level, I am a new customer and never worked with any home warranty company before, but overall, the sales are good, the service is good. I also got enrolled in a executive VIP program, which will be the first in the line and get the same day service.

When renewing my policy, Select Home Service offered great rates for extended multi-year coverage if policy premium is paid upfront offering 3, 5, 10 and 15 year policies. Policy is transferable if you move as coverage is national or can be transfered to new owner. I had a pleasant customer service experience. The agent was knowledgeable and well spoken and also worked with me to provide an affordable policy and affordable rates and lower copay. I have not submitted a service request during the year of my policy. Coverage is not offered during the first 30 days of the policy, which is the only time I've had an issue since moving into my home.

Roof leak. It been 3 days and I'm still waiting, for a phone call from technician to come out. This is the first email I receive and I should've to wait so long for service. I had another claim that I put in last month in which I had to wait for 7 days and still never received any type of service at all. Back and forth should not happened with these claims that us hardworking pay upfront prices for these services to get treated like this at all. I hope this one I will receive some type of service for this claim.

When I call the Select Home the people I talk to was so helpful and answer all my questions so I convince about the service they provide. Well I was happy with the value and the extra coverage so I decide the sign with Select Home Warranty so as new customer the time will see if my decision was the right choice. I will spec the answer to chose this company. Time will tell. As a new customer I can tell if was my right choice.

Richard answered every question I had and gave a detailed explanation of the warranty. Richard also found the perfect warranty for the best price and saved me a ton of money compared to all the other companies out there. I feel confident in this warranty and I am expecting great coverage. I have had other warranties and this gives me the same coverage for $300 less and I was able to add coverage to my pool and Richard was able to give me another discount to make the warranty cheaper.

Called the member services team to get my updated home warranty. The service was quick, no wait time, and my questions were quickly answered. They have a tech coming to our house to fix two appliances that stopped working properly. The lead time to get them to the house is very quick and hope to have them fixed quickly. Having their home warranty gives us a peace of mind that everything is taking care of in the house. Great company to do business with and would highly recommend them to anyone.

I purchased a 3 year plan for ease of any issues with my home. I am slowly regretting it, as I've only had 2 issues and the 2nd one has taken forever. I have had a roof leak since April, tried to get service on this and have yet to get a hold of someone that can come and fix my roof leak. Customer service is trying, Select Home needs better vendors that are responsive and set up appointments. The wait time on the phone can be unacceptable - I've had to wait over 30 minutes and need to set an hour time blocked on my calendar to call Select Home so I can actually get a hold of someone and resolve things.

My clothes washer broke last night and of course we are getting ready to go out of town... The customer service rep was very helpful in getting our claim submitted and I wasn't on hold forever waiting for a "live person" to pick up- not several prompts either!! I hope that the repair goes as smoothly! Thanks for your help, Select!! I am now only waiting for my service technician to email me and to schedule the repair!

We switched to this warranty company because they were cheaper. They are horrible. You cannot understand the customer service reps. Turn around time is awful and they do not cover anything. We've had 3 claims. All of which have been denied. Took them 2 weeks, after our refrigerator went out, to deny the repair after they had already told the technician to order the part. They gave us $350 towards a new refrigerator. A comparable one cost $950! They denied repair on our AC unit about 2 mths ago. We were out $372 on that one. Now, the AC completely went out and it's 100 degrees in TX, 90 degrees in our home. It's been a week since it went out and we have been staying in a hotel. Technician sent in his diagnosis the same day he came out.

From the moment I asked for a quote I had problems. I was called daily sometimes twice a day regarding my quote. I finally went ahead and purchased a policy and I am seriously regretting it. For one, you can never speak to a supervisor. For two, it is sometimes hard to understand the person on the other line. For three, the policy has too many hidden verbiage to pass cost onto customer. For you customers who have had success with this company, be thankful.

We recently had a bad experience with another home warranty provider and decided to try SHW. The very first incident involved a busted water line that shorted our our hot water heater and left us with no running water or septic. We called SHW and were told that nothing could be done for seven (7) days. Are you kidding??? Seven (7) days without water or septic is highly unsanitary, let alone unbearable!! I was told that we could 'fix it ourselves' and get reimbursed, which my husband did, but were denied a reimbursement because we didn't have a specialist diagnose the problem. A busted waterline is exactly that....You don't need a specialist to tell you that Niagara Falls has come to your basement.

AC bare bone reimbursement. Fortunately the repair fell under "reasonable" in my world, but the whole purpose of having a home warranty is to offset risk of unforeseeable things happening, like an AC unit going out. Over $900.00 later it was repaired out of my pocket, but it took the company over a week to settle my claim. The result? A pittance totally $150.00 which they said I am capped at "As per section 9.1.2 of the policy agreement." I am paying them $28/mo for services so even after a year of payments at $336 they still profited off of me. This company is nothing shy of a premiums money grab on a homeowner trying to be smart and offset some risk.

Warranty company outright will not cover a home issue that is clearly detailed as covered in the active contract (6.3.4. Electrical. This Agreement covers the following electrical system components: (i) wiring; (ii) service panels; (iii) sub-panels (iv) switches; (iv) breakers; (v) outlets; (vi) junction boxes; (vii) ground fault interrupters;) . The explanation of the denial is completely irrelevant (Faulty Door Gasket) to the actual issue as stated by the service provider that the warranty company contracted to assist with the issue (lost neutral in the garage GFCI circuit causing all outlets on this circuit to currently be inoperable). After speaking with the warranty company for an hour I realized that we were just going around in circles and that they had no intention of honoring their maintenance contract.

I have been with them for a year. I put in 3 claims for service in January. A technician came out, took my copay of $250 dollars and Select claims they NEVER received the diagnosis. So they sent another vendor out, he took the diagnosis but Select states once again they did not receive the diagnosis. It has been over 2 months and STILL no repairs. The 3rd claim warranted them to tell me they could not fix the problem. Of course that was a LOST of $125 co-pay. This is THE WORST service I have ever received in my home owning experience. BBB needs to investigate.

The representative that I spoke to this morning was very helpful in filing my claim. Bob didn't just hang up after getting my information. He asked is there anything else that I could help you with. He was very pleasant. He told me to check for an email and right away I went to my mail and there was an email already explaining that I should have someone with 48 hours that I should contact for my plumbing issue.

Contacted Select, there was about a 48 hour turnaround to be assigned a Technician. The Technician was not very communicative. The Tech assigned by Select gave me the runaround with scheduling. Plumbing issue was resolved after I used my own technician. The claim was paid in full so I am happy with Select. If you are assigned Denizas Plumbing, ask for another technician. I would recommend Select Warranty Company. I was emailed the my claim/reimbursement was approved in full. I am awaiting the arrival of the reimbursement check. Thanks.

After applying for enrollment to platinum plan online, customer service representative contacted us within 24 hours and provided details about different plans and options and enrolled us into a plan that fit us well. Send us the confirmation email with details about the plan and terms immediately afterward. He was knowledgeable and gave us a good deal. We look forward to being a member, and expect that service provided with claims will be as good as today's service was. Once confirmed, we plan to suggest Select Home Warranty to friends and relatives in our network as well.

The sales rep was very pleasant and helpful in addressing my questions. A friend recommended the company, she has been with them for two years. She was very pleased with the service. I was impressed with the prices for plans offered. I am looking forward to starting services then I will come back and give a review based on my experience. The sales rep also immediately sent me a copy of the contract. The promotional offer was a nice touch as well.

Representative David ** was very informative, knowledgeable and professional. He explained the plan and all available options, and answered my questions. Mr. ** was very personable and had a good sense of humor. I appreciate that my request for information was responded too quickly and we were able to work together. A home warranty is very important for any homeowner and the cost and value should be considered thoroughly. The plan offered fits my budget and needs. Thank you for your assistance.

When I first called, there was over a five minute hold time in the queue. I didn't want to wait on hold, and opted to get called back. I was called back promptly. The customer service rep was able to verify my email address, and send me a new PDF for my policy. Even though the call was short, she answered all of my questions. I thanked her, and I look forward to reading up on it.

Ben was very professional and very informative with all our questions. The home warranty was very cost effective and priced right for our budget. I will be referring friends to get this coverage and thanks to Ben with all the knowledge of the product. We have been searching for about 2 months and have talked to a lot of companies but Select stood out with the customer service and knowledge of our salesperson. A lot of companies want after hour charges for service calls.

Fred ** was easy to work and gave good advice in my purchase. I already purchased a contract for my other home so I was somewhat familiar with Select Home Warranty that's why I initially called. I had intended to only purchase a one year plan but Fred gave me another option which I felt was a great deal and great value especially since we plan on selling our home in a year or so. The extra years will be good selling point when decide to sell our home.

The customer service I received when I purchased my warranty was exceptional. The rep made sure the plan fit my needs and budget. I received my contract timely and it answered all of my questions. Select Home Warranty matches up to many other home warranty offers and exceeded the covered options of the other companies. Not that one looks forward to using a home warranty because that means something is broken, but I am hoping the service request compares to the customer service I have received to this point. Thank you!

Ray helped me decide if I wanted a home warranty or not. He was very knowledgeable with the different opportunities available to me and was able to save me some money with a three year deal and also asking if I was over 62 or had military service. He thanked me for my service which I appreciated.

This is the second time we have purchased a Select Home Warranty. Both times we have been more than pleased with the purchase process. The price is unbeatable and the customer service is professional and friendly. In all honesty we have not had to use this warranty but hope the service will live up to our expectations and their promises. As soon as we use this service we will update our review, till then we will gladly say that we recommend this company due to their cost value and customer service.

I had the pleasure of speaking with the Representative Mr. ** who was very polite, patient and professional as well as very knowledgeable. Mr. ** made sure that he explained the entire contract process and coverages from beginning to end thoroughly, as well as making me aware of all the great incentives and and discounts that were being offered at the time of my call. I feel as though I have made a great decision in selecting Select Home Warranty to be my home warranty company for the next three and a half years and also with continued great service to not have to be in a position to select anyone else other than Select Home Warranty as my home warranty company. Thank you Select Home Warranty for having professional representatives such as Mr. **! Respectfully submitted by your new clients The **!

I just want to thank Ralph ** for helping me with my homeowners warranty. He was very polite and very helpful. Keep up the good customer service work. Your Company has a great value. Also great coverage for their customers. I would highly recommend Select Home Warranty to my family and friends. I check with other companies that have home warranties. Found out this is best for the price and service. Ron

Very pleased with the experience, Josh ** did an excellent job working with me. Ask me again after I go thru our first claim experience. Then I might have a better working knowledge of how our relationship will be. As of right now I only have had contact with your salesperson (Josh **). We will wait and see how your claims dept. handles things. Thanks, FAH

Have a 45 year old home and wanted to know if I could even get a home warranty for it... if it needed to be inspected first... Richard explained very well and that the coverage starts in 30 days and I have 30 days to cancel with a full refund.. He even told me of all the coupons I was eligible for. Very personable young man, explained everything well for an old woman like me to understand, his name is Richard **.

My conversation with the salesperson and the options provided were good and I am looking forward to the service. I chose the one year package as a test and will review Toward the end of this term to determine if we value an extension. It is Too early to tell if The service meets our needs but believe the coverage is comprehensive and hopefully will be responsive, thorough, and effective. Time will give us the answer.

Fred was very kind and help me choose the best policy. Would highly recommend Select Home Warranty. He also let me pay in two payments to get additional discounts. And took off because I did not need roof coverage. He also took the time to go over the policy and will send to email and a copy to my address. He also let me know I would receive a copy by email and also mail a copy to my house. He let me know what the service fee would be. And I also received two months free for paying in two payments and a discount.

I contacted Select Home Warranty for an AC outage at my home. I have never used a home warranty claim before. I received contact from servicing company almost instantly. Great job overall! The process was quick and efficient. I will not hesitate to contact Select Home Warranty for future issues moving forward. The staff was knowledgeable and helpful. I will recommend SHW to my friends and fellow home owners. Do not hesitate to contact SHW for your needs. I did not feel like my case was not taken seriously and the staff legitimately wanted to help me out.

The Seller have purchased a home warranty for me (I chose a company and a plan). We had an email conversation with Select Home Warranty company representative regarding plan premium and service call fees. As per email: "The Service Call fee is on promotion for $60 per service call (reduced from $75)". About 10 month later I had a service call and technician charged me $100 after the service was completed. I told technician that the service fee supposed to be $60 but he told me that Home Warranty company instructed him to collect $100 due to it is my service call fee. I have contacted Select Home Warranty company and they started an investigation. A day later I had a supervisor called me and agreed to adjust future service calls to $60 but refused to refund the difference for the first service call. Basically Select Home Warranty do not honor agreed terms.

I purchased Select Home Warranty in October 2018. Was charged immediately for that month even though I requested it start the following month. I have tried for 2 claims neither of which were actually investigated. 1st one outside of house (?). Second claim pool motor died, paid extra for pool to be covered. Said contractor would come, he emailed but didn't show up for any of the appointments made by email. Called and told SHW. They said get own contractor which I did. He called and eventually got through and told them problem. Within minutes claim denied. Why? Because motor is electrical. What else would a motor be. They promised me next month free. When charged was told that will be December's payment. You know start of another contract year. These people are crooks. Do not purchase. The advertising that they are there to take care of all your problems is absolutely not true. They fix nothing.

Our refrigerator broke down and they assigned our concern to a technician who diagnosed the problem but did not send the review to Select Home Warranty. When we checked back, they said that we got reassigned to another technician. Technician did not call back again. Asked to speak with supervisors but was told there was none available. 1.5 weeks and counting, the technicians they assigned do not call back. Why are the customers doing the leg work to get in contact with technicians. For the amount consumers pay and the hassle with our situation, someone should be calling technicians on our behalf and sending someone ASAP.

Answered the phone quickly and got us a service contract within hours. Been a slow go since that first call, but when things break on the weekend it is understandable that it takes longer to get things approved. Again, happy with the service would be nice to be able to have claims approved over the weekend. I have been without air since Thursday night. Hopefully it will be fixed by tomorrow. It is 90 degrees in my home.

Mr. Bruce ** was very respectful and responsive. He replied to my request for a quote in less than 30 minutes. He also worked with me in giving me an affordable coverage, taking the time to explore all of our needs. He answered all of my questions. I appreciate that he was not imposing nor demanding and was able to provide facts to support his sale. I would recommend the service to anyone! Don't hesitate to contact them.

David ** was an excellent rep throughout the entire process. I was hesitant at first since I have never heard of Select Home Warranty, but David was professional and knowledgeable and I went with the 3.5 years coverage instead of the original 1 year coverage I was shopping for. I have not put the policy to use yet, hopefully I will not be disappointed when there is an actual issue with the home I will be moving I to. Great work David.

Alan was very helpful in providing all the details we needed in selecting the plan that best fit our needs. We appreciate his patience and clarifications for each offering and his low key sales approach. Alan was very patient and gave us plenty of time to review the services and compare to other vendors. Once we compared Select Home Warranty with other providers we realized they offered the best services for the price. We would like to thank Alan for his help in selecting the best plan. Please keep up the good work.

Excellent customer service and providing options discounts for multiyear and seniors. Copay discount was good along with additional roof coverage. Ability to see copay options online would have been nice.

It took a while to start the process for this claim, but once started everything went on well. When I filed the claim, the insurance company expected me to find a contractor on my own. But usually, contractors expect some payment upfront even without any guaranty of fixing anything. This upfront payment is more than my co-pay with somebody who is affiliated with the insurance company. I decided to insist on getting somebody affiliated with them to do the job. Only after I insisted on the insurance company finding the proper contractor to fix the oven, they started asking the right questions about the condition, the make of the oven, and requested photos. After that, it was obvious for everyone that it would be better to get a new oven. After that everything went fast. Waiting for the check at this point.

I inquired online about a Select Home Warranty and within one minute I received a call from Select Home. The attendant answered all my questions, gave me information about coverages, the different levels of coverage, and prices. Mainly I called Select Home Warranty because of the Best in Service awards and decided to purchase the policy because it was the best price which included a summer special offer. The price was just right for us and they gave us various payment options. The service call fee was also lower than my present home warranty policy.

I was contacted immediately by Select Home Warranty Representative, Chase **, after making an inquiry on the Internet. He conducted himself in a very professional manner. He took the time to explain the various packages, so that I could determine what was right for me. The Quote he gave me was exactly what appeared on the contract. The process could not have been easier. I found the prices from Select Home Warranty to be very competitive in the industry. I decided to go with Select Home Warranty after reading positive reviews on the Internet. I would certainly recommend Select Home Warranty to friends. Thanks, Chase.

Select Home Warranty is a complete fraud. I've had 2 contracts with them and they have yet to honor one service request. All they do is repeatedly send out computer generated email that you will hear from them in 25-48 hours. I've been waiting since 7/30 for a response on a claim. Today is 8/11. Earlier this year I requested a service technician for my air conditioner. They assigned 7 different technicians. Not one technician contacted me or returned my calls. Select Home Warranty service technicians obviously know they won't get paid if they respond to a service request. I was eventually instructed to hire my own service technician, which I did. When I tried to file a claim to be reimbursed, I was told the fee was too high and they refused to honor my claim payment.

Have not had the pleasure of using my contract yet, however, based on my interaction with my service rep, Richard, I went ahead and went for the 5 YR Platinum plan. Service sounds great and service calls are $30 less than the home warranty co. I dealt with when I purchased my home. Will update after 1st use. Hopefully, never. My service rep went to great lengths to ensure I understood exactly what I was getting and precisely how much it would cost me. And I got FREE roof coverage.

A/C broke. Opened online claim. Automated email read we will get back to you in 48 hours. It was too hot to wait. Called 800 number to get approval and get local HVAC company to fix the issue. After getting approval and paying HVAC company, my reimbursement claim was approved only for 50% of cost because I could not provide 3 years of maintenance records. I am still unhappy and considering taking them to small claims court.

The customer service agent was very friendly and submitted my claim quickly. He explained everything thoroughly and made sure I was satisfied with everything. I didn't have to wait long on the phone. Less than one minute. I have submitted a claim before and the process was very easy at that time. Select Home Warranty has great reviews online and I highly recommend them for a home warranty. There are lots of companies to choose from but I believe they are the best. I have never had a problem with them.

I signed up with Select Home Warranty in March of 2019 and was at first very impressed with customer service. I had a service call on my furnace that went smoothly. HOWEVER, my 26 year old air conditioner went out at the beginning of July 2019. Being in my first year of home ownership, I knew I had older AC units, furnace, and other major appliances, so...logically this is the very reason I signed up with Select.

A co-worker gave me this company's name and spoke highly of your return calls and repairs. I purchased 5 years and This is the first time I have called Select Home Warranty. I spoke with a young man by the name of Carl. He was very cordial and helpful. Explained the process very well. I really can't review your service because I haven't been serviced yet, by definition anyway. But I will as soon as my A/C unit is taken care of.

I cannot begin to describe how disappointed I am with Select Home Warranty. I diligently called multiple times to receive authorization and was authorized for $1,500. If I never received this authorization, I would not have proceeded with the job, since it was far too much for me to pay at that time. I could have went with any other warranty company that would have given me no problems for the nature of this job. After completing my repair and submitting my invoice, I was told I am only being reimbursed $150. I don’t expect to be reimbursed the entire $1,500, but since it was SHW who erred and told me it would be covered, I am appalled that SHW refuses even to allot me the $500 that would be covered if this incident happened three weeks later. How are you not going to acknowledge your own mistakes?

Purchase a Select Home Warranty for supposed peace of mind. AC just broke down on the hottest day of the year. After a few days of completing all the necessary paperwork and tasks asked for they came back and said they would only pay $150.00! After the service fee that leaves us with SHW providing only $50.00 towards the replacement of our AC. We are stuck with the other two thousand! The advertisement says there are three easy steps and the third is: "We’ll repair or replace your covered item. You only pay a minimal service fee. Simple as that". Beware of the small print from SHW.

I had very bad experience with this company. 4 weeks ago I made a claim for some plumbing issues. I received a confirmation email that the plumber will call me to schedule a visit. 4 days later a plumber called and he said he terminated his contract with select and he will not be coming. I called select again, they had to open another claim and for 3 weeks no one showed up to fix the toilets and the sink. Finally I called a local plumber on my own and it costed me $705. I called Select to get reimbursed and they refused to hear me. They said I should called them first to get a diagnosis from my technician. I do not recommend this company to anyone. They are horrible and very slow. People answering the phone are not willing to support or help. Very poor customer service. Thanks. A.

I have been covered with Select Home Warranty for four years now going on five. I shop around for pricing and service plans every time it comes up for renewal and Select Home Warranty still has the best pricing and service plans around. I only had to make one claim during this time frame and was very pleased with the service I received. I would recommend Select Home Warranty to anyone looking for home warranty.

I have had a contract with them for 11 months now and first time I have had to use it was this week. Our hot water heater stopped making hot water. We had service tech out Monday and he instantly submitted to them the diagnosis and pictures of the unit and pics of serial number. They stated yesterday they never received any info. Flat out lie because I was copied on his email to them. So I resubmitted info and they tell me I have to wait 24 hrs for a decision. Then today I get ANOTHER email asking me for same exact pics. I send AGAIN only to be told clock restarts and give them 24 to 48 hrs to decide. Guess what...ANOTHER EMAIL comes asking me for SAME PICTURES!!! We have been without hot water for going on 5 days while they jerk us around.

Be very wary of this company. They are very good at not telling you the whole truth about your contract, claims process, and exclusions. Additionally, the Technicians they send are not trustworthy, and all follow up phone calls are mishandled and offer a lot of doublespeak. Do not trust anything anyone tells you since they lack integrity. I am cancelling my warranty with them and going back to American Home Shield or Choice. I have had a home warranty for 2 yrs previously, with no claims at all.

We purchased an ANNUAL (12 month) home warranty policy on June 4, 2019 for a reasonable amount of $399.99. In turn, we received an additional month, which made the policy good for 13 months. On July 6, 2019 our HVAC-Unit broke-down with a faulty Interior Fan Motor. We filed a claim with SHW on July 8, 2019 and was told they would send out a repair-technician which was NOT done until June 11th. This technician diagnosed the problem as a BAD Internal-Fan Blower motor and needed to be ordered and replaced. That, we thought, would be handled and completed within the next few days. WRONG.

I received a call from an agent after I researched online. The agent was very informative and helpful. He asked questions to help clarify what I needed and what was available to me. He asked questions to see what specials and discounts were available to me. He took time to give me all the options and explain how each one worked. I changed companies and purchased my new plan from Select. I feel the value here is much more than I was receiving form the other company. Thank you.

The agent I spoke to was very helpful and extremely professional and I feel happy I purchased this peace of mind, his name was Sol... Thank you for hiring a great representative. When I reviewed the value of the policy compared to other warranty companies, this company was by far the best bang for my buck. After I told the other companies no they tried to get me to go with them by offering a lower price rather than doing it. Immediately like Select Home Warranty did for me.

I called another company and as soon as the person heard I was just looking for $$ quotes, he blurted out the costs, then hung up on me. I then called Select Home Warranty for just a quote and what the plan covered. Stephen, sales representative, was absolutely WONDERFUL! He took the time to listen to me without any 'high pressure sales'. He was knowledgeable, professional and very friendly. After talking with him, I signed up. THANK YOU STEPHEN!

I dealt with Mark ** who set me up with a great two-home warranty program. He was very helpful in guiding me to the best package for each residence. I got long term coverage that can be transferred if and when I sell a home. Great job!

Called in to report my air conditioning unit wasn't turning on and customer service rep was very nice. There was no wait when I called in, my call was answered right away. The customer service rep told me she set my claim up and will send an email with details about a technician. Right away I got an email stating the same thing. Just waiting for the email containing contractor info which says could take up to 24-48 hours. I was not provided a claim number but it is in the follow up email I received. I hope and pray I receive the information as soon as possible as it is already 80 degrees in my house.

Steven ** helped me today and was very professional. He agreed to add the free roof coverage extension, reduced my co-pay to $45 and added my pool endorsement. After applying the discount my monthly billing was less than $42 which is what I had requested. I was very pleased with Steve. My wife's home in Indiana is with a different carrier and she pays a higher premium than I do with a higher co-pay. She intends to switch when her warranty expires.

My washer would not agitate. A claim was submitted to Select Warranty. Within 24 hours, my contact information was submitted by Select Warranty to a service contractor. The technician reached out to me via phone and text. It was a little to find a date that worked with my scheduled that week. However, the service continued to work with me until we were able to lock in a date and time. I was updated by Select Warranty and a follow up email was sent to me by Select Warranty. Select Warranty/Service Technicians render prompt and excellent services. I am always pleased and appreciative of their services and professionalism.