Select Home Warranty Reviews

it was a simple process and very well explained. The email was self-explanatory, but then the representative was able to offer me additional discounts that I was able to obtain. I bought the one-year policy, I could not commit to more years since I have not had any experiences with the service from this company. At the end of the first year, I will decide whether to buy a 5 year policy or not.

Thank you Daniel for helping me make this decision. I was really dreading finding another home warranty company. Last year I used AHS and they are increasing next year by $250.00. You did a great job answering all my questions and addressing my concerns!! I am thrilled to know that I have better coverage with less expense!! I will definitely recommend Select to all my friends and family. Thank you so much for taking your time with me!!

I have a house with a tenant, a single mother with two small girls below 10 years old. Friday Dec 29th the heat went out in the house. I filed a claim over the phone and asked for it to get expedited due to the severe cold weather (six degrees in Santa Fe, NM). I was told someone would be scheduled within 48 hours. 48 hours later, still no tech scheduled and I call back only to get a recording that they are performing regularly scheduled maintenance and to try back later. I asked them to cancel the account. A rep called back quick at that point! He told me they could not find a tech because of the weather and the holiday schedule. I told him that is why I paid him, so I didn't have to go out and do the legwork. And what a flat out lie that they were doing maintenance for 4 days straight. They were quick to take my money, but when I needed real help from them they were non-existent, unresponsive and untruthful.

I placed my Home warranty order through Abraham ** on 12/30/2018. I was skeptical about home warranty and had lot of questions and concerns. Abraham explained patiently and answered all questions/addressed all concerns. He also offered the best possible deal through multi-year platinum package warranty contract. I highly recommend Abraham as a caring and excellent customer service representative.

I used to have AHS as my home warranty company. That changed when I saw I was paying way too much for the same amount of coverage and canceled my policy. What I didn’t know what that AHS makes no effort to refund your money when they charge you for their services but do not deliver. I would strongly recommend Select Home Warranty and if you are a veteran or military, like me, you can save even more!

I thought Richard was great! Let me know and the deals going around. Allowed me to get coverage for what was needed. With an option to get lower service call deductible. Which is needed and good coverage to have, in case of any home failures. I love the roof coverage that could be added to my contract. Overall nice service from Richard. What a nice guy. I am really glad I found this warranty provider.

Good customer service but please let customers do the calling and not overwhelm customers with tons of emails and calls. Otherwise, representative that I spoke with, described and answer my questions accordingly, I just started my policy so I'm not ready to provide full explanation of service. I will keep good records of dialogue with customer service and repair service people to later provide a better review but for now I can only give a good review for Adam the salesman that helped me.

During my search for a home warranty, I found that other companies didn’t provide nearly as much coverage and gave me less piece of mind. Michael was very knowledgeable and made me feel confident in my decision to go with Select Home Warranty. I plan on recommending Select Home Warranty to my friends, family and coworkers in hopes that they, too, will find them as helpful and accommodating as I do. Yay! Select Home Warranty!!! You are amazing!

Kevin was extremely knowledgeable and helpful. Made aware of additional offers and potential savings. He did not waste my time and was very efficient. Could not ask for better service. Will certainly refer other potential customers to him.

Nathan was very pleasant and professional. I was recommended this service by a relative in California. With the price of repairs and replacement of covered items would be a quite a burden for people on a fixed income. We feel that this was a good investment for us at this time. We will tell all of our friends about this so they can check it out to see if it would be to their benefit to invest in this.

I am coming to the end of the first year in my new home. When we purchased our house it came with 1 year "Home Owners Warranty". It came in useful and I decided to research additional Home Warranty providers and select my own company rather than just renew with the company we had. Select Home Warranty had good reviews and lower service fees so I decided to try them out. I cannot attest to the quality of service yet as I just signed up.

Richard was extremely patient, customer focused, and helped make me comfortable with my decision. I also found an immense amount of value in the coverage, as well as regarding the price for the next 3 years. In addition, I appreciated the ability to transfer the warranty if I move, or to drop coverage at any point because there is no contract. Furthermore, the $45 deductible is lower than I have ever paid. Finally, for all of those reasons; customer service, value, the final price in comparison to competitors, as well as the 6 free months, I have chosen to make a 3 year commitment.

Salesperson we spoke to, Richard **, was very patient with us and knowledgeable about warranty plans. He was able to answer all of our questions and made us feel at ease and assured that we were doing the right thing. I like the fact that we're not tied into any contract and we can cancel at any time and receive a pro-rated refund. Plan prices were very reasonable and they had the lowest service trade fee I could find on internet.

Chase, was consistent, attentive, and answered all my questions to my satisfaction. He never gave up and continue to pursue my business. He allowed me to do the necessary research that allowed me to arrive a good decision. He offered all the necessary incentives that were available and took the pain staking time to explain each and every part. He was gracious in accepting our request to obtain your service and should be complemented to the highest degree. He never gave up no matter how hard it became.

We switched to Select Home Warranty after the warranty provided by the sellers of our home expired, which was a gigantic mistake. We attempted to make a claim with Select to get our heating unit fixed. They told us we needed to get a technician out to the house to diagnose the issue before they could approve our claim or not. Even though we thought that was a little odd, we paid $70 out of pocket for a technician to diagnose the issue, and then sent on the diagnostic to Select who continued to ask for more details of the heating unit and the issue.

Spoke with Jeff ** about becoming a new client and he was very respectful to my needs, he did have knowledge of the products he was representing, he did a great job of answering all my questions. He did explain all my options about extending my contract for a term up to 6 years but I told him I was only interested in 1 Year at this time at a reduced rate.

Signing up was simple and the customer service was great! I would recommed this service to my friends. I look forward to doing business for many years with this company. This service offer a worry free waranty for your home. The follow-up during the sign-up process was great! The application process was simple and all of my questions were answered and the agent made me feel very comfortable in my purchase. Two of my friends will be signing up in 2019; hopefully there is a referral program.

I purchased the home warranty to cover unknown issues that may arise after the purchase of our new home in Missouri. Salesman was very helpful and offered various plans to cover our needs. Looking forward to a positive relationship. The coverage was as good or better than the completion and the price was much better. I enjoyed talking to the salesperson very friendly and returned my e-mail requests in a prompt manner. Took advantage of the discounts offered for multi year coverage. At this time I would recommend this company.

Excellent service program and pricing. If you are a veteran, they have an excellent priced program for you. The extended period and multi year programs, with multiple financing options can fit any budget. They are available 24/7, because breakdowns don’t happen when they’re most convenient. They will assign a local repair professional from the industry's largest service contractor network, you never have to guess who to call for repairs – they'll do it for you. You only pay a small service fee to cover the cost of repairs with a predetermined service fee right from the start. Your covered item is repaired or replaced. No worries!

Good job by Daniel. Assertive in a positive way but not pushy. Got the info I needed on deductions if there are any claims of which I anticipate none. I am selling my home this year and this policy will take away any concerns potential buyers may have. My understanding is you guys will live up to your side of the agreement and not try to dodge responsibility like most insurance companies do.

I had a question about the Monthly cost about my new service plan I had agreed upon. I had received an email from Select Home Warranty with a plan at a higher monthly rate than I was quoted when I signed up. The representative pulled my account and confirmed the amount I was originally quoted. He emailed me a corrected copy of the plan amount I was originally was quoted. I was pleased with his honest, accurate, speedy and prompt response to my concern. I would be happy to recommend Select Home Warranty to anyone wanting a home warranty and are considering Select Home warranty as their choice.

I was looking to obtain homeowners insurance. I spoke with Daniel **, and he was thorough about all the different services offered. He took his time and went over everything with me. I did not feel pressured at any point. He explained the various levels of service being offered and what he believed would be best for my needs. I would recommend this company based on the customer service alone, which is very important. I look forward to working with Select Home Warranty in the future.

Initiated a claim to address garbage disposal that is no longer operational. The process went smoothly overall and it was quickly determined that a replacement was the best course of action, based on the replacement cost versus repairs. However, the unknown was when I learned that the warranty doesn't cover installation. If I had known, beforehand not sure if I would have selected this company. This is my first time filing a claim. Hopefully this will be the only major negative. Again the process went pretty quickly and the professional that I worked with was very helpful.

I was offered a price of $1750, paid upfront, for 6 years of home warranty. The price is quite a lot to pay all at once, but in the long run it is much cheaper than paying month to month or even annually. If I decide to move away from my property, I can transfer my policy to wherever I go. And I am given a whole month to change mind and get my money back if I decide I made the wrong decision in buying this home warranty policy. The only negative thing about my experience is that that salesperson told me that he would email me the policy particulars within 10 minutes after making the transaction. I did not get the policy documents until about 48 hours later and only after I emailed them about not getting the policy details in writing. For a while there, I thought I had been scammed.

So I submit a claim for $412 - $79 (diagnostic fee) totaling $333 and you will only reimburse me $150?! I cannot believe the slap in the face this is. After pursuing this claim for over a month. Your contractor did not call to make an appointment to fix my AC unit. After several days of leaving messages and contacting your office I was told I could call a contractor and I would be reimbursed for the charges. Now, after submitting my pictures that was supposedly the reason for the hold up (I had to email you the pictures 3 times), you’re reimbursing me only $150. I have never dealt with such an unprofessional company. It’s your company’s fault I had to contact an outside vendor and now I have to carry the burden of the difference?!

The operator was very helpful and located my account quickly as I did not have my policy handy at that moment. Additionally, the claim was for an emergency plumbing situation with a stopped up toilet and I did not have time to push the information through this warranty program to submit a claim prior to calling a plumber. The receipt I received from the plumber that I had to use immediately was approved through my warranty.

Jeff ** was prompt in replying to my online inquiry. He was clear with his information. Because of the promotional discounts I was able to both my home and my mom's home. I have had this coverage on another house and it was a great selling asset. I don't plan to move anytime soon but glad to know I have the coverage if I need it. Jeff was very quick providing me with the information.

It was easy to get my home warranty started with Select Home Warranty. I did not have any problems and he just kept finding me discounts, including a new homeowner discount. This was a very easy process to get started. The coverage seems good for the price I paid for it. I did feel a bit pressured to take out a multi- year policy but I was not able to so I just continued with the 1 year policy.

I have just signed for it, so I can only review the purchasing process, which was fast and easy. The coverage and the price seem to be competitive. Will see in the future how they really work for claims: contractors availability, time of response and actual coverage of appliances. It actually concerns me that they offer one-month reduction in your premium if you review the company, but it is impossible to do a proper review just after signing up, so I am afraid most reviews are actually not fair and might be misleading.

Big rip off warranty company! They talk you into signing up for several years and multiple locations to get greater discounts. I fell for it and lost over $700 when I canceled because they never filled any claims I submitted over 6 months!! They assume most people never file a claim and that’s how they make money!!! Stealing from the innocent!!!

I talked with Alan ** while I was looking for a good and reliable Home Warrant company. He was very courteous and convincing. He answered all my questions, explained various coverage, all aspects of the coverage and the benefits to my complete satisfaction. He also compared the value with other home warranty companies. He described the value of the coverage very elaborately and thus, convinced me to enroll. And now I am waiting to see the service.

Received excellent assistance from William **. The contract discounts for long term coverage and veterans made choosing this company an easy decision. I have used another company for many years, but their response time and rising rates made me look elsew1here. I will have a more than 50% savings over the previous company. Though I have not used the service to repair anything yet, I already know that the coverage is more comprehensive and the service calls will cost me only $45 as opposed to $100.

Abraham explained Home Warranty and was professional. Contractors can be chosen by homeowner should need be. I forgot to ask if the home warranty would be transferable should I pass unexpectedly or decide to sell my home. Good communication exchange. Prompt calls. Follow up good. Waiting now for email containing policy. Was offered senior Citizen discount since I am over 65. Select Home Warranty was rated #1 by Consumer Report on Google. I trust they will provide good service.

This is an unbelievable five year warranty for the price, for example I paid a moonshine A/C specialist $400.00 × 5 years to put freon in it, that's $2,000 spent alone just to service one appliance. With Select Home Warranty the price for my 5 year warranty includes 17 appliances and services, not one, plus my price was under $2,000 and that price is locked in for 5 years and the perks are great. David ** explanation was phenomenal.

I called today to replace my old home warranty coverage. I had a bad experience with the old company that I had coverage with. Contractors that they called to service my heating system, never called or showed up. So over the last week I have been looking to replace them. I just signed up for the Gold Plan. I received $150 discount, and an extra 2 months. I'm happy that I signed up today. The representative, Isaac, answered all my questions to my satisfaction. I hope I never have any problems, but if I do, I feel confident that I am covered. Thank you!

I received a call from Kevin, who answered all of my questions (lots of them) and gave me all of my options. There are up-sell items to explore, and there were also discounts for some of those up-sells, but there was no high-pressure sales tactic used. The transaction was quick, but not hurried. Again, all of my questions were answered before hanging up the phone. Now we'll see how service goes, should we need it. I think it would have been helpful to have a contract in hand before making the transaction. Shortly after closing the deal and getting the contract, there are a number of exclusions listed in the contract, which I wish I'd had the sense to ask about before finalizing the deal, just to be a better-informed consumer.

I had the opportunity to work with Isaac in setting up a warranty for my home. I have been looking into a warranty and have talked to several other companies. I went with this plan because of the great customer service I received from Isaac, he was interested in helping me get the information I needed. He also helped me set one up for my mother in law as well. Isaac was fantastic to work with, very helpful, knowledgeable of the work he does and respectful. He did what he could to give us a fair deal. Great customer service, very happy so far.

I researched different home warranties on the internet and wanted to know the top home warranty companies available. There were quite a few and most required what I considered a large deductible up to $100. I found Select Home Warranty to be the best rated and lowest deductible. The representative gave me an excellent deal after I asked if there were a military or veteran discounts. I appreciate the support you have for veterans. Thank you.

I had the pleasure to get assistance from Alan **. He was so assuring, informative, knowledgeable and patient. I was so nervous about picking what was right for me but after speaking with Alan I felt more comfortable that I made the right choice. At times I wasn’t available via phone so I emailed him and he was just as convenient via email as on the phone. I’m truly appreciative for the customer service he provided. Impeccable job Alan.

Service was good and efficient. We are new to the warranty company but their availability, courteousness, and professionalism is undeniable. We researched a number of warranty companies as new homeowners and Select Home Warranty stood out. We recommend Select Home Warranty.

Gentleman who helped me choose plan and period was clear, concise and efficient. Did not oversell and delivered options in a manner that did not leave me with the feeling he was holding back, just being thorough. I will respond to any future service follow up requests if and when I need to avail myself of the services provided. I have confidence this will fit both my needs and my budget.

We have had now had 3 claims filed through Select Home Warranty and all 3 have had very poor resolutions. The first is for a front load high efficiency washer machine just a few years old that is still perfectly functional and with all the conveniences of a new machine. We had a tear in the door boot that would cause the washer to leak and instead of replacing the door boot we were offered $100 to buy a new washer, nowhere close to the value of the current washer or the cost to replace it with something similar. Our 2nd claim was for a built-in microwave and oven combo, a unit that is less than 5 years old and worth thousands of dollars if new. There was a short in the display panel and instead of replacing the display panel we were offered $100 dollars to buy a whole new unit.

I purchased a home warranty online. A gentleman reach out to me by phone... He went over my online purchase and stated that I could get a discount or deal if I pay it in full or set up installments. I chose the installments route. I received my Warranty policy for my review, however, I was not told that a call fee of 75.00 dollars would be added to my bill. I did it on online. I'm disappointed with that. He was very helpful.

I was American Home Shield for many years and their service seemed to get worse every year. I recently moved to a new state and purchased a home and did some research on who I would use this time around. I found Select and decided to go with them for the value they provided. Select was great to talk to and answered all my questions to my satisfaction. They also put me at ease with knowing there several contractors available to provide services locally.

Bruce was very helpful and patient with us in explaining how everything would work on purchasing and how to submit a claim should we ever need to. He explained the different plans and helped us select a plan that was right for us. He also kicked in some incentives and discounts that helped make it more competitive with other plans out there. He also said we could add more properties at any time. Our plan has not started yet so I hope it's as easy to use it was to purchase.

I signed a policy with Select Home Warranty October 2017. I didn’t have any problems in my home until two months ago I had a problem with my LG dishwasher not completing the wash cycle. I filed a claim and after 3 days they sent someone to check it. I paid $100, he came, did some work on it but couldn’t find the problem and told me to call him back if the dishwasher does the same problem again. The dishwasher kept doing the same problem (error code OE & FE). I called him back he didn’t answer, I texted him he answered me he is out of town and will call me when he comes back. He didn’t call back and didn’t answer my calls and texts.

The representative offered me a variety of options and explained them all well. I wasn't able to go with the larger plan but he was not pushy and helped me with my original inquiry. The plan itself is a great deal, we had 2-10 previously, Select offers a lower rate and service call fee. The service in purchasing was prompt and quick. I haven't used the service yet but I am so far impressed by the customer service that's been provided so far.

The associate I spoke with was able to promptly answer all my questions about the home warranty process. As a seller, I wanted to ensure the warranty would transfer to the new buyer, the associate assured me the warranty goes with the property so I was able to make the purchase decision with confidence that my needs would be met. I am looking forward to providing this home warranty to the new buyer of my home. I think the Select Home Warranty is good added value and is appealing to home buyers.

Our sales representative, Jeff, was very helpful and responsive over both email and the phone. The company offers competitive rates and comprehensive service offerings with low service fees. I would definitely recommend to anyone looking for a home warranty, particularly people, like us, who are buying their first new home.

I had a problem with my credit card and Richard gave me his direct line in order for me to contact him after I contacted my credit card company to resolve the issue. This was very helpful. He was knowledgeable and completed my order quickly, as well as answered the questions I had. I have been concerned about upgrading my mobile home and have been seriously considering having a warranty should I decide to make the upgrades.

Chase ** didn’t miss a beat. He contacted me during the holiday season as I requested which I’m sure wasn’t convenient. My client was so happy with his help and professional advice regarding what would be advised coverage for her new home. Many things in the plan would have been challenging for me to explain as coverage is out of my scope of professional experience. It’s was a pleasure dealing with our rep and he worked to diligently provide service and assistance. We appreciate the time and effort spent on our behalf! Thanks again Chase!

Abraham ** was very helpful and knowledgeable. He gave me all options that was available. He explained all the options that was available. Which l appreciate very much. He took time to review everything with me. And gave me best one that fits my budget. For that I am forever grateful. So thank you so very much. He let me know that there were several vendors in my area so my response time should be very short.

I spoke with Fred **, and he was very polite and clear of the home warranty, prices, and further information. He also said I would be receiving the email about the policy. Very helpful and it turns out if this is actually a good policy I will recommend it.

I was advised by my insurance agent that a home warranty was a good investment. Called a couple of places and was very impressed with Select. Extremely friendly and informative. Would and have recommended to friends. I had multiple questions and he took the time to explain all of them and didn't try to rush me off the phone. Including explaining of coverage for well house as well. It gives me peace of mind knowing I have this additional coverage over my home owners insurance.

I didn't have to wait long before someone answered and then the representative Mark ** was very knowledgeable about all the available coupons and deals so that I was getting the best possible deal. He also seemed very knowledgeable about the service calls and the need to add a supplemental for the coolant. I will recommend and will consider adding my rental property and hope to never need to use.

Fred was very helpful and pleasant. He explained the warranty very thoroughly. I believe that the product is a good value. Of course, I will not know fully until I need the service. However, Fred instilled confidence that the process should be pleasant when needed. I received the follow email very promptly. Although Fred explained that I could save more money by purchasing another three years, unfortunately I am unable to spare that expense presently.

Sol ** was reliable. He responded quickly to several questions and was always available when I called back. He provided advice on coverages to add or not include and offered me several choices on the details of coverage. I was also offered the choice of monthly or annual rates and the opportunity to have extended coverage for several years at the same cost as the initial plan. The options also included some items that were free of charge. At the conclusion of our discussions I was provided two phone numbers I can use to make direct contact if I have questions, concerns or problems.

This plan was more inclusive than my previous plan paid for by my home seller. This plan was also a better deal and budget friendly. The customer service representative was very friendly and offered several options to save me further money on my plan. The overall experience has been very good. This plan offers me peace of mind as a new homeowner. Hopefully, there is no need to use the warranty but it still provides peace of mind.

We have a claim that has been open for over a month. They find any excuse to delay giving an answer. They don't communicate with you unless you call and wait for 15 -20 min on phone. They never have a manager to speak with or are willing to escalate the issue. A routine issue with stove turned into an emergency situation due to delays in resolving the issue and still no support. They were very aggressive to sell the warranty with sales calling/emailing me every day for a week. I have had better service with American Home Shield. WARNING: DO NOT BUY FROM THEM - THEY WILL NOT HELP WHEN YOU NEED THEM.

I was assigned a rep out of my geography who refused to come to my house and do the work. I called back and was told it is difficult to find contractors to assign, because of the holiday. Fair enough, this isn’t an emergency so I don’t need to flip out. They told me that I can schedule someone on my own, and just get reimbursed. I’ve done that before, and while it wasn’t the easiest process to deal with and was a pretty aggravating hassle but I did eventually get a reimbursement. Not exactly a sterling experience, but it’s roughly what I expect from a home warranty service.

The rep did not provide any information, I had to ask questions to obtain information. More information should be provided by the representative when a potential customer calls for information. However, I do like the fact that you offer a monthly payment as opposed to only allowing an annual payment. Explaining how the service works should be one of the first items covered and explaining the 90-day warranty on any work as well as the $75 dollar charge for each visit for a new call for service.

Nathan was fantastic. We spoke a couple of times. He was patient and explained everything well. Dealing with home breakdowns and repair can be quite difficult to deal with in terms of cost, timeliness and quality of service. I hope to have signed up with a good company and expecting great service. I am looking forward to a productive long term relationship. I have already provided reference of this company to a couple of my friends. I sure hope they sign up.

They don’t provide any service after they warmly sell you the home warranty. My claim is still pending after a month and every time I call to follow up, after 30 minutes waiting of course, the representative tells me to find my own contractor. Wait!! It’s getting better... now if I find a contractor, I have to wait another 48 hours so they see if they can approve to reimburse me after a month minimum. I mean, these 4 star reviews are fake, this company is a scam.

Agent "Adam" was excellent in customer care / sales. He explained all plans available to me that were within my budget, and went above expected assisting me in choosing the right plan for me. As my husband and I are both over 50 years old, and my husband is a retired Army Veteran, there were additional discounts available to us. It is much appreciated that our Country's Military Veterans are honored in this way. I am happy with the terms of the plan that I selected and look forward to working with Select Home Warranty in the years to come.

I was impressed with the information Nathan provided. The price for the Platinum Plan per month of $37.50 and the deductible of $60 is way below what I'm paying now. I also like the addition of free roof leak coverage. Nathan assured me that I wouldn't have long wait times to get work done as I have had to experience with my old warranty company. This would be an extreme relief... 2 weeks to get air cond. fixed this past summer and am still waiting for a hot water heater to be installed, 12 days so far. All in all, I feel Nathan provided me with excellent information regarding this policy. Glad he called.

ALAN ** has great customer care. He has explained everything to me that I needed to know. Your Company has given MY HUSBAND AND I the best rate and the best rate for service calls. I will recommend this company to my family and friends. Alan has been a great help to our family and when I had to call back the next day I did not have to wait on hold to speak to him. No long hold times. I am a happy customer. Thank You.

I was very impressed that the Agent picked up the call quickly. He was very professional and clear. He handled the call quickly with all the information. The rates quoted were very reasonable, much better than I had previously with other company. The fee for coming out was less also. I look forward to using this company for my service needs. I immediately received confirmation of my order by email. I have already referred this company to friends and family.

I was considering Sears' whole house policy for $69/month. Your policy is much cheaper and covers much more. I'm so glad you came along when you did, and I would have been a fool not to take it. Here's hoping we don't need to use it often. Here's a shift in gears!!!

After filling out the general information to get a quote and looking over the two plans I also went to a few other websites of your competitors and while I was looking over their plans when your customer representative called and after a bit of time giving me sales pitch and putting the roof protection plan on, and cutting me the best deal guaranteed by the customer service gentleman I told him yes I would take the offer. Thank you.

Richard was very polite and informative on the subject matter. He had a good sense of humor. Being born and raised in New York and later in New Jersey, I immediately recognized his New York accent, which we both laughed about. He answered additional questions I had with clarity and competence. Richard not only represented the company in a very positive way, he puts people at ease with his quick sense of humor. It was a pleasure to speak with him.

Sol was very helpful and offered me the best rate possible. He also allowed me to make payments so it didn't kill my checkbook. Very kind and patient man. He also has been calling me for quite a few days to advise me that the policy will be cancelled and in need of re-enrollment. Although, I was very busy with Christmas time and was unable to call him back for some time, he still offered me a great deal and provided me a discount for being a recurring member. The scope of the package really covers all I have to worry about.

My wife and I recently bought a home with appliances that are over a decade old. I just were stressed about the thought of spending thousands of dollars we may have had to spend if anything were to happen with these depreciated appliances. Sol was very helpful with helping me understand my options and gave me additional discounts. He helped me understand what would be covered in my plan and how to utilize this insurance if anything were to break or stop working.

The Associate was pushy. We wanted to shop around. He gave me a low premium. He said if we didn’t accept it right now that we would have to pay the higher price if we decided to call back to enroll. So I accepted. He assured me that the coverage was really good. The associate quoted all that was covered. It sounded like a great deal to me. So I enrolled with Select. Overall, I recommend this company.

Our Microwave just stopped heating any item. Made the call on a Saturday morning and had final replacement determination by early evening. The Customer Service rep explained we would receive an email containing our next steps for resolution of our issue. The email arrived highlighting the amount of the depreciation as an avg cost for replacement is around 160 dollars. The reimbursement for avg replacement cost is minus the deductible. Select Home Warranty has quick response for most issues covered.

The Select Home Warranty service representative was very courteous and informative. He clearly explained items covered and not covered as well as pricing structure. He suggested that we review the policy and call with any questions. We are currently in the process of reviewing the policy to verify the items covered as well as the optional items that are available to be added, after which we will most likely add additional items to our coverage. We look forward to speaking further with Select Home Warranty about anticipated additions.

This is a great company! They are prompt, courteous, and reliable. I would recommend them to all homeowners who want fast, professional service from qualified repair technicians. They only work with companies that are trusted to provide exceptional customer service. I called them about two plumbing problems (garbage disposal and plumbing repair) that I was having and I got a response from several companies within minute which allowed me to research them and read reviews from former customers. I have had some bad experiences in the past so this is one of the greatest benefits of Select Home Warranty. You can choose your repair service with confidence. You will not be dissatisfied!

Was told a rep would call me on policy and would take all info down and answer all questions I have. And that the rep would go through the contract on specific items and explain what each meant. After that I could call any time I had a question. Thanks so much for the help on the phone call I made. From what I researched Select Home Warranty would be a good pick for a warranty.

No issues at all, I was made to feel comfortable with the warranty. Kevin did a great job walking me through the warranty coverage and selecting the right package. This is my first home warranty purchase, I was a bit curious about the service. It may be nice to have the ability to establish a user account to view the contract, past claims, etc. Having the ability to manage your account online will build more confidence in the company.

Filing the claim was easy and the representative was efficient, therefore I am satisfied with the process in general. While the representative was efficient, I would recommend a customer service training refresher. The Representative was either reading from a script, or just very disinterested in her position. I realize she probably takes a large number of calls and is probably a little bored or tired; however, it's important for a customer to feel as if they matter and are not just a claim number. On a technical not, the noise canceling headphones the representative was wearing cut out the first few syllables of her words, making it a challenge to hear her clearly.

Daniel was quite knowledgeable and patient. I had many questions and was skeptical due to my past experience with another company. He assured me of SHW policies and advantages. He provided excellent customer service and provided his direct line for inquiries and or problems. He was able to set up time payments for extended service that matched my financial needs. Hats off to Daniel! All agents should have his knowledge base. He offered various plans, price points, extended coverage plans assisting with value of each plan and savings. He was continually professional, knowledgeable and pleasant.

My Heat pump does not go to defrost cycle when outside temperature is below 40 degree F. Select Home Warranty sent technician to fix the issue. Tech replaced parts in two weeks, after replacing parts heat pump has the same issue of coils being frozen and unit do not go to defrost cycle. Tech and warranty company blame on incorrect installation and refuse to service the heat pump. After many calls and many hours of waiting in the phone Select Warranty cancels my service, where I wanted them to fix the unit. Select Warranty serviced my heat pump three years ago and fix the cooling issue then. I did not have incorrect installation then. The heat pump is eighteen years old and had only few issues in past seven years.

We had used 2-10 home warranty for a few years and they kept raising the price every year when we needed to renew the contract. We dropped it off and searched a few different home warranties on google. Great job, Jonathan ** from Select Home Warranty gave us a much better deal after phone call so we decided to buy a 5 years contract with them. Hope the service will be good as well. We are so excited. Thanks.

Had a problem with my fridge. Took over a week for someone to come out and then he was 4 hours late. Compressor was out. Select only will cover $150 to replace a fridge. Someone must be on drugs. Will not renew or recommend this company. Rip offs. Not helpful. Not worth the $600 to sign up.

I was treated courteously and I got taken care of quickly. My wait time was very short. When asked to hold it was just a matter of a few seconds and a person came on the line and responded. That was really great. I was on the phone a very short time and that was great as I work 3rd shift and I was very tired. I was grateful for all the help and was asked if I had any questions several times. I felt informed on everything. It was a good feeling to have everything explained so I understood it all. Thank you.

Wonderful talking with Fred. Gave me beneficial options. Very pleased. Very thorough with his explanations. He was very professional. He also made sure that I had his contact information for future use. I had to call him back and I had no trouble reaching him on his extension. Fred was very prompt in getting my policy information to me in an email. I was very impressed with Fred and Select Home Warranty. I can see why they are in the top nine providers.

Worked with Kevin after spending a week online and on the phone with representative of home warranty companies seeking a new Home Warranty for my home of 12 years from among the top 10 rated home warranty companies in the Nation. Kevin was extremely knowledgeable, comprehensive, thorough AND professional. His communications skills were outstanding and he allowed me to break in when he was covering anything unnecessary and well as making sure I had the details I needed to make a good decision about becoming a Select Home Warranty customer. He addressed my many questions developed after I had read the proposed contract twice.

I was very pleased with the customer service I received as they were very helpful and answered all my questions - it is nice to find an appliance warranty for people who rent because not all people are buying a home. Your rates and coverage is very budget friendly and the service charge is very good. I would recommend your company to anyone who is buying or renting. Thanks for being there for me and my family.

Anyone considering purchasing a home warranty with Select Home Warranty, do not proceed with the purchase. Please take time to read this review. This company sells you a policy under false pretense, does not provide techs, or assigns techs who do not show up (I discovered from a technician from a company not affiliated with Select Home Warranty that a lot of techs do not like working with Select Home because they have a reputation of not paying the technicians what is owed. This may explain why I never received any repair work by DIFFERENT companies Select Home Warranty assigned). I was lied to by the sales rep over the phone (recorded call) that there is no cancellation fee at all. I proceeded to make the great mistake of purchasing a policy with Select Home Warranty, which I paid in full for one year.

I am switching from a competitor to Select Home Warranty. A major consideration and reason is due to my excellent experience with Jeff ** over the phone on multiple occasions. it is also due to the fact that I can contact Jeff direct for any and all my inquiries. This definitely sets Select Home Warranty apart from the competitors. Jeff is a champion Senior Account Representative! Thank you for your business model and for having employees such as Jeff.

Abraham ** was very professional and explained things very well to me. Glad I made the call today. I am happy to be a customer of Select Warranty after our utility company stopped offering full coverage and replacement on appliances. The offer of a 5 year plan was attractive to me keep the cost lower following the 5 years. I had spoken to Abraham before and he was just as courteous and helpful then as well.

The service representative was very friendly and answered all of our questions that we had. He provided multiple other options and other payment plans for us to review and reviewed all the options and payment plans with us.

The person I spoke with was very informative. He answered my questions and went over what would be covered, how quickly and at what expense. If all my received info was correct, this could be a great relationship. I will be able to cancel the program that I already have covering water going into my house since this is also covered by you. AND... I won’t need my service contract with my company who provides the oil for my heat. You cover my heat too. Thank you!!

The salesperson Richard was great handling everything professionally and without being pushy! He offered many options to choose from. We only had so much out of pocket monies because of the home we purchased costing much out of pocket, down payment, closing etc. We will consider extending the year’s next year. Richard was 5 stars the whole way. You can count on we look forward to a great mutual relationship!

They send a repair company G Servicing to our house that ripped us off and they have bad reviews. I have called and spoke to managers numerous times to make sure they won't use this company again and none of the managers do anything about it or care. AC still not fixed and need to be replaced even though we paid the contractor by check for parts. They took our money and never fixed the AC.

Yes I would recommend a friend. Mark was very gave me several plan of years. I am please with the price for my services. I have been looking for the last 6 months. I was please with the service for the price that was offered. I am a home owner who always some to do. I please to have some else to look up repairmen. It is hard to find a good repair person. Thanks.

Excellent customers service when buying my plan. The representative gave a very good explanation of what was covered. I am very please with the representative. He gave options for multi year contracts but was not pushy when I decided to start with one year. I look forward to working together. They made this process easy and that is important to a first time home buyer. It is a comfort to know that we are covered for all repairs.

All reviews are 5 star because they will give you a free month of warranty when leaving a good review. Everything they cover and don't is clearly listed in the 10 page tiny text document (Which can be adjusted before signup). EVERYONE SHOULD READ THIS BEFORE SIGNING UP. Do not trust a word the rep tells you over the phone because they will lie to you in order to make their cut. When they deny you coverage, they have good reason to, as almost every case isn't covered and I have never seen them fully reimburse a customer unless they are on their Elite priority status plans. Everyone else won't get a second look.

My experience with signing up for a Select Home Warranty was seamless. Mark was extremely knowledgeable and efficient throughout the process. He explained everything thoroughly and didn't try pressuring me into extending my warranty beyond what I wanted. Excellent experience!!! I did end up purchasing a two year warranty because of the offer that was extended to me. Who doesn't want a few extra free months!!! Now instead of a 24 month warranty, I get 28 months.

Don't waste your money, they find any way out of fixing anything. Contractors avoid coming out when they know it's through SHW. Paid for 3 years and had nothing but issues with 2 claims. They are a scam to me and want my 1200 back. Should have went with the higher rates. Like they say... "Ya get what ya pay for..."

The agent was very good and clearly explained all of the options without being pushy. He took me through everything slowly and concisely. I must still review the original quote I saw which stated two A/C units vs one shown on my contract and I did not notice until now that the refrigerator warranty does not cover the Ice Maker (that's a new one). I am going to check price to add this and depending on cost may consider cancellation.

I have a home in the Fairbanks Alaska area, my garage door opener failed and so I quickly called Select Home Warranty eager to use the insurance that I pay for. Long story short that was almost a month ago and still no headway has been made to fix my issue. They do not have any “technicians” in the area so I’ve have to “hire my own.” After waiting two weeks upon deciding to go the route of finding my own technician and calling each day for an update it seems that my claim has sat in the junk mailbox the whole time and hasn’t moved anywhere.

Wonderful service, Abraham explained everything very clearly and was very friendly and very professional! I was glad to hear that you had a senior rate. It is so helpful when you are on a fixed income. I feel secure that my home systems will be well taken care of. I also like the fact that I can use a verified contractor for repairs as needed, that is very good to know. I will recommend Select Home Warranty to my friends and family. Thank you very much for your help. I appreciate it very much!

The representative was knowledgeable and friendly. I did not feel I was not pressured into buying the policy. The rep answered all my questions regarding how the company works, submitting claims, cost of repairs, what is covered, deductible, and specials Select Home Warranty had. It seems like a good value considering how much they cover. The policy covers all the appliances, heating, cooling, electrical, and plumbing I have and more. I look forward to wrorking with the company if I have problems.

I filed a claim for repairs on my stove in October. 3 months later I have not been reimbursed. I filed another claim for my refrigerator and the same company that had not been paid for the stove repairs was assigned to repair the refrigerator. The company refused to come out and look at it so I again called Select 2 months later. They still have not sent someone to look at the refrigerator. I ended up paying for a new refrigerator out of pocket and they wont reimburse because their technician has not looked at it. They won't give a full refund on the policy and cancel so I have filed a complaint with the BBB.

Fred ** was my account rep. He did a great job comparing what I have now and telling me the difference as to what Select Home Warranty could do for us. Fred was very knowledgeable concerning your product and I found that SHW was definitely a better deal than what I am getting now with American Home Shield. He let us know about the 3 year plan so we decided to go with that plan and we even saved more money. Very pleased with the service. I just hope the contractors are as good as Fred was as our sale rep. Thank you Fred.

I received a quote online from Alan ** and the offer looked reasonable, but I had a few questions. I emailed him and he promptly responded. I then called but had to leave a message as he was on his line. He returned my call and answered all of them. He was very professional and made me feel comfortable and no pressure to buy. I would not hesitate to recommend him or Select Home Warranty.

Courteous CSR/Salesperson and very knowledgeable. Mark listened and was helpful. I Would recommend Select Home Warranty to friends. I trust the service when needed will compare to the good customer care received on the phone when choosing this policy. On fixed income can only do year to year plan. I wish you aligned with AMAC and offered discount. Again looking forward to service in the future. Please think about a pick and choose type policy with lower prices too. Again, thank you very much for your time to this review.

Sam made is easy and affordable for 12 plus 2 months coverage on my Mother's home which I have up for sale. Hopefully the prospective buyer will find it adequate and appealing. The coverage is amazing and should take care of any issues within the upcoming year. Since I am not familiar with the home and its condition this will provide peace of mind for me and the realty company handling the sale. This also will protect me from any legal matters that could arise within the first year of purchase. Peace of mind is always a comfort.

Alan was very knowledgeable, professional and provided excellent customer service. I was impressed with the additional coverage options and extended years of coverage for the same price. Select Home Warranty presented the best coverage snd price of the five companies I contacted. I was imprrssed with the cost savings and lower cost if I purchase the 5-year plan. I will gladly recommend Select Home Warranty to others who are shopping for better coverage. I look forward to continued great services.

I have a good experience buying the policy. I was looking for good policy, a better price and this policy from Select Home Warranty looked good for me. I had a policy with other company but their customer service is not good, so I wanted to switch the company.

The overall reviewing and selecting a plan was extremely easy and worrisome. Sol ** was extremely helpful saving me peace of mind and money. Sol explained everything and all I had to do was make the call and select the plan I wanted. He was not pushy like some salespeople I have encountered. We covered every point of the contract even though I was most familiar with. I really appreciated Sol's help in selecting and obtaining the plan that would work the best for me. Thank you all!!

I'm a sceptic by nature so I had a very frank talk with Zachery from sales. He assured me their company has EARNED the top rating two years in a row. He addressed my concerns and I have just purchased my first Home Warranty Policy. He also offered me the option of a multi-year policy at greater discounts. We settled on one year, seeing the customer care given before I fully commit. I would love to have my faith restored.

Had a problem with my refrigerator and AC unit only to find out that they don’t cover any of the main components that goes wrong with the appliances or unit. Customer service don’t know how to talk to you and are very I mean very rude!!! I recommend that anyone reads the fine print before getting trapped in a contract with Select Home Warranty. And the network of contractors are low class and not reliable. They work from cell phone and out the trunk of their car. Poor poor services.

!Warning! DON'T JUDGE SELECT HOME WARRANTY BY THEIR SIGN-UP PROCESS RELATED RATINGS BUT LOOK FOR ACTUAL COVERAGE THEY PROVIDE. They seem a scam to me, when I placed my very first claim. It's been 10 days, they did not help me at all! I bought Select Home Warranty 3 months ago and they are not honoring their promises to engage contractor and they seem lying since when I reached out to a contractor assigned. The contractor office said, nobody reached them from Select! They are just giving me false hopes for 10 days now.

I have been a home owner for over ten years and have always believed in the importance of having a home warranty. I signed up for Select Home Warranty after switching from American Home Shield, which I have had for several years. I found their prices to be much better and was satisfied with the discount offered. The sales rep was very good with getting me signed up. He appeared very knowledgeable of the services offered.

Richard ** ext ** was very well trained at his job. Offered me all the discounts that was available. Yes it was a lot to pay all at once but over the time of contract it's well worth it, thanks Richard. I have passed your company and your name to others I know to check out your company. Keep up the great work!!! Select Home Warranty has a very good policy for the price and they have an excellent record. It shows by the way Richard was trained at his job. A company is judged by the way their employees handle themselves.

I recently purchased this warranty and had to utilize the claim service due to my dishwasher breaking. I was quickly educated on how the process really works and it's much different than what my sales representative set while I was making the purchase for the warranty. Created a web-based ticket as directed twice. No response, I waited two days then I called the 1-800-number. They had no ticket on file for me. The phone agent was very nice and promptly opened up my ticket.

We had a home warranty with another company that went bankrupt. We ended up speaking to a sales rep with Select and he gave us what we thought was a good price and great coverage. Around 31 days after I bought the warranty I had a problem with a bath tub. I filled out the online request (it's the only way to do it) and waited. I heard back from them very quickly and was really feeling great about my decision. The guy who called told me that they would get this sent to a contractor and they would call me within 24 hours. Three days later I have not heard from anyone. I called Select and spoke to someone who told me the claim was denied because I had to wait 30 days before a claim could be filed. I explained to her that we were over thirty days and she said, "Yes. But you need to wait five more days or it will not be approved." At no time did anyone say the wait period was 30 plus 5 days. They all told me 30 days.

We recently cancelled our previous coverage and were looking for a reliable company to do business with when the need arises in the future. The Select Home Warranty Representative [Jeff] was very helpful and made the process of signing up with SHW very easy. He answered all my questions and even gave me the opportunity to lower my cost of coverage by giving me the opportunity to spread the cost of the service over 3 payments. Again he was very helpful and friendly.

Select Home Warranty has by far the best plan options at the best prices I have found, and having been a realtor, I am very familiar with several vendors. I purchased the Premium policy as a housewarming gift for a family member. Adam, the sales rep, was professional, pleasant, knowledgeable and very helpful. The Service Fee is below the area standard and based on the reviews, I am sure that if a claim is ever necessary, there will be no issues getting the problem resolved.

They ask for bunch of records to not to pay anything that happen. If you don't have any receipt or 3 year maintenance record do not. They always come up with other reason. Even you have a record they always say wrong installation.

Fred was sweet kind and professional. He helped me to get the best deal. He explained everything so I would know what all was covered, gave me several options, let me know the best options to save money, time, and get the most coverage for my money. He let me know about 1 year and 3-year payment upfront to get more. I went with 3 years to get the best deal. Lower per month charge and lower service charge. He let me know lots of contractors in my area and how I could get a better deal by having family members to sign up too, I am hoping everyone else we use is as kind and informative as Fred.

Representative Sam made the process of selecting a new home warranty easy and comfortable. I did not feel pressure, but rather he answered my questions, allowed time for me to research, and helped find a payment option that worked best. I have recommended Select Home Warranty to family and friends. I have been with a different home warranty company for 2018, and utilizing their services has been extremely frustrating from the lack of customer service, to slow response times. Hopefully I won't need this new service, but if so, I now have peace of mind.

Jeff ** was very helpful and provided multiple options for the coverage of our rental properties. He also presented multiple promotional offers to ensure we were getting the best deal. At the end, we were able to receive a multi-home discount at a rate that was much lower than our current cost with a competitor. Plus, we liked the option to transfer the policy to a new owner or another home. We want to thank Jeff for working the problem with us and finding us a great deal. Thank you.

I purchased the home warranty in advance of closing on home. Had hoped if we found anything in need of repair/replacing this warranty would help with that. My agent was very pleasant. I think it should be like insurance. Also when purchasing this warranty the person on the phone was very pushy about how I would need this warranty and how beneficial it would be for me to buy, even lowering the service call amount to get me to sign on, and lowering the total yearly payment. I know you hope we never use it but the premium I paid could have repaired or replaced my dishwasher.

Not enough information is provided to homebuyers, in situations where the seller has purchased the policy prior to closing. Representatives should provide additional information to the customer, as there is usually very little information provided to the homebuyer. When representatives call about the claim, they ask a script of questions and are not sensitive to the issue that the customer may be dealing with. In most cases, this might be ok but when there is a safety issue, there should be more assistance/follow-up. This just reinforces why many consumer guides say that home warranties are a waste of money.

**BEWARE DO NOT PURCHASE** Customer service is a complete joke! This warranty is a complete scam and waste of money. I paid for a 3 year warranty upfront, used the service the first time 2 1/2 years later and come to find out even though water heaters are covered per my contract they have refused to repair and cover mine. The contractor THEY sent out said that this the first warrant company that he has seen that hasn’t paid for this and it’s their contractor telling me this. Complete joke, thank god I have legal services through my work and plan on using it to sue the crap out of them.

Your customer service reps agreed to work with me on concerns I had about the original contract. Ron ** graciously added some coverage clauses for me and Robert ** fine-tuned the wording of them. The three clauses concerned maintenance records, removal of old appliances systems, and coverage for corrosion (since I have an older system). By doing this they matched what I was offered by another well-known home warranty company. So far I am pleased with the customer service I was provided.

It was easy to renew! The representative worked with me for payments and friendly. Email was received promptly with all the info. I called them back after realizing I had coverage for my garbage disposal and that rep was also very nice and set me up with a claim to get a new disposal. I am waiting to hear back on direction to purchase the disposal and was told I would be reimbursed. I am pleased so far!

Recently had Service America which closed down. Not sure what happened to. They terminated my plan immediately and issued me a refund. I believe they closed down completely. I found Select on the internet which had great reviews. Excellent Customer Service and sales! Willing to work with you on pricing options. Would recommend to everyone. Gave me a fair price and also low co-pay. Repairs get done in 1-2 days. My plan even included roof repairs for leaks. I am looking forward to using Select for the years to come.

My policy kicked in November 18, 2018. On November 19 my water heater broke and I had to get a new one. I did not know how to contact you so I paid for this myself. I finally got your phone number and called. They gave me instructions as to how to make the claim which I will do tomorrow. Customer service was great! They sent me an email with the information I needed and I put your phone number in my phone for future use.

I have not heard from Select Home Warranty since agreeing to special price of $399 per year with $60 deductible per call purchase and 2 free months (totaling 14 months) - if I paid all up front, which I did. I’m beginning to worry that I’ve been had. Please respond to me. I truly hope this is on the up and up. My neighbors warned me that I wouldn’t be happy with your company but I hope and pray I’ve proven them wrong.

Very happy with service provided by Richard **. Personable and professional. He gave us a great price and explained the warranty well. Very attentive and responded as soon as we requested information. We just purchased this home and wanted a home warranty for peace of mind. We are fairly new to Florida and this warranty will really help us sleep at night. We were looking for a warranty and your company seems to have good reviews. Thank you!

I purchased this policy over the phone with a salesperson in. He assured me all my appliances would be covered. Last week my hot water heater broke. You told me it would not be covered due to the Terms and conditions. I never had terms and conditions to review prior to the Sale of the service. I want my purchase price of the warranty service reimbursed ($399.99). I no longer have faith that Select Home Warranty will ever fix anything should it break down.

Talking to William ** was a good experience and he was very helpful to explain everything. He also explain about the service they do and I was very impressed about his knowledge. He also told me that Select Home Warranty is the only company to service in the weekend. He also gave me the full confidence and explain things very well. I will definitely will recommend my friends. Once I use the service I will have better idea about your company.

Select Home Warranty peace of mind for the coverage. Customer service was great. Customer service helped find the right coverage for the best price. Customer service helped suggest discounts that applied and how to it applied. Coverage optioned allowed for all that would inclusive with our home. Signing up was easy. Website was easy to use and sign up. Response was quick and thorough. Different plan package options did lack in options. Different pricing options would be great.

Would have given a higher rating, however, the settlement amount seemed low considering that it is a $450.00 unit. One must consider the cost in replacing a similar appliance. The settlement amount does not come close to purchasing a similar unit. My microwave was like new. I live by myself and hardly use it! There should have been a representative from your company to inspect items such as these. If an inspector were involved he/she could authorize a settlement check in lieu of my having to send you an invoice!!

I purchased Home Select Warranty - at time of warranty purchase I listed and discussed several example of situation what is covered. In my situation I specific answer all plumbing issue covered - as example, pipe leaks, faucet leaks, toilet flush not working, etc. A month later into a policy as exact situation arose as one mentioned above (faucet leak) and asked for service - I was issued service claim no. but no follow-up. When I called a day later was not it is not covered, I looked at the policy under exclusion clearly written as such. Please BEWARE.

The customer service rep was very knowledgeable and answered all my questions! Very friendly and helpful was an easy experience, he explained all the details and how the claims process works and that you can even upgrade an appliance if wanting to just pay difference! Sales rep didn’t try to pressure you into anything just helped by explaining how it all works. I’d highly recommend Select Home Warranty to all my friends and family or to anyone looking to purchase a home warranty.

The techs that they use are knowable and fair... so far. I had a tech come out to fix my heater and he was not only on time but he was early. He informed me that he can be earlier and asked if that was okay. The customer service is fast and responsive to requests. It is very easy to submit a claim and within a couple days you will have a tech at your house fixing whatever problem there is.

I originally contacted the warranty provider on 11-28-18 to fix my heater. It took a couple of days, but they sent out a contractor. My heater worked until 12-6-18 when I called warranty company and contractor. Contractor wouldn't call me back. It took until 12-12-18 for Select Home to find another contractor to come out. Heater worked for two days. Contractor said it was probably the "Motherboard" and he would have to get authority from Select Home Warranty to replace. On 12-17-18 I called to see what the status was and Select Home said they "denied" the request due to "lack of maintenance". It's really that they didn't want to dish out the money it was going to take to fix my heater as the warranty guarantees! Watch out before you buy...they could say "lack of maintenance" for anything you submit to be fixed! What a fraud!

While reviewing home warranty companies, I signed up to receive information from Select Home Warranty. After carefully deliberating which company I wanted to choose, I opted out of the remaining companies' emails and phone calls. ALL EXCEPT SELECT HOME WARRANTY. THEY WON'T TAKE NO FOR AN ANSWER!!! I continue to receive numerous calls, which I now block, and have explained that I chose another company and would like to be removed from their call list. You can't get rid of them once they have your information!

A detailed contract was promised by the phone salesperson but has not been provided. I don’t know exactly what I am paying for or what is covered. This is disturbing and I will cancel if this information is not provided. Are multiple units covered? I.e. both AC units, all sinks, all ceiling fans?

Bathroom issues - Can’t be too descriptive yet I’m still in the middle of the process but the only problem I have seen is waiting online too long to get the representatives. The contractor I chose had to get preauthorization and sat in my living room for 45 minutes to an hour before he could do anything. I will be able to tell you more as this process goes along and I see how the coverage works for the (plumber) that had to be hired that next day.

Great coverage for the price! I looked around at a bunch of different services and this one was by fast the best. Make sure you read a bunch of reviews because some of the other ones seem like scam artists. So far so good with these guys! People were helpful and friendly on the phone. Good service that I plan to recommend to others going forward. Focus seems to be on the customer which is awesome and a break from the norm in the homeownership business.

We recently purchased a house and chose Select Home Warranty for our protection plan. From the time Adam answered the phone, the experience was simple, flawless and very pleasant. He was detailed and explained everything and helped to get the best plan with the most coverage... at the best price for us. Outstanding!!! We would highly reccomend Select Home Warranty to anyone that is looking to purchase a protection plan for their new house purchase. Thank you Adam.

Worst Warranty Company!!! Notice that all of the good reviews are from people who just signed up. I have had a policy since August of 2017 and have filed two claims. Both consumed hours of my time on the phone and on hold trying to get my item repaired. First issue was the heat going out JAN of 2018. It was not a priority claim and it took them 3 days to assign a company to come and check on the heating system. After getting the $450 estimate. Select refused to pay because I was not able to provide them 3 years of maintenance records on the heating system in a house that I had just bought. After battling with Select for three weeks, I paid out of pocket for the repair. Called to cancel my policy, and was transferred to a "manager'. The Manager sent me a reimbursement check for the $450 to stay with the company.

Seemed to know his product/service. He answered my questions and was pleasant enough. He kept trying to get a different payment plan as to paying a year, twice, or three payments to get a cheaper rate. He said he was in New Jersey and had the plan.

Select Home Warranty was very helpful in explaining everything and a very nice gentleman, I don't remember things about his name, but he knows who he was. Everyone there has a nice Holiday. I have a couple friends that may be interested, Brenda **, her number is ** and my daughter Teresa **, her number is **. That's all I can think of right now. If any more comes to mind I'll let you know God Bless everyone.

Response times are always greater than promised if there is a response at all. It took several months for a claim to be concluded and now that I am trying to submit receipts there is no response. I have emailed, faxed, called, and left a message for a manager to call me back and have heard NOTHING. In addition, we were asked to recruit a repairman for another claim rather than the company providing a repairman.

Switching from my prior home warranty service to Select Home Warranty was the best choice for me. Fast, simple and more benefits to protect my home. So far Select Home Warranty does not compare to other Average Home Services that are limited. I have not seen some items offered by other warranty companies that make this the best decision for protecting my home. I look forward to having my home covered by Select Home Warranty.

Reading a lot about different home warranties pages and pages in different places then I decided to tried Select Home Warranty. The representative for Select Home Warranty was Jeff who so patiently returned my call back even when I lost the first call. I was waiting for it but as usual you can't plan to much ahead. I literally was in the other line talking with kid teacher when I got the call back. I just need to know more information about Select home warranty plan. I am glad he gave me extra help with emails for my inquiry. So I can read and see all my plan too.

GREAT service!!! I appreciate the time and how thorough the agent was with me. Very professional and helpful. He answered all my questions and did all he could to save me money. I was very happy and would recommend this company. I was very please how quickly everything got completed. I received all the information exactly as he said I would.

$1000 to repair washer (Bosch Vision 500). $2875 to replace. You offered $250. How is this a warranty??? This washer is like new but you will not pay to repair or replace it, this is unacceptable. I have used other home warranties in the past and this is NOT the way I was treated. I would suggest no one use your company if they want to get their appliance covered. Warranty coverage should include either repair or replacement, not a token $ amount you feel like paying.

Belinda was extremely helpful and friendly. She explained everything and answered all my questions. I'm glad I called your company. Your promo offer is the best in the industry. I will use your services again in the future. Your price and coverage are the best of all the companies I researched. I will recommend your company to anyone I talk to. It is nice to talk with a friendly and helpful customer service representative in your industry when you need help in this matter.

Their customer service/follow up is really horrendous. I still have not been compensation for a claim due to the fact that their approved contractor would never call/show up. They recommend that I just chose someone and have them call. I did. The contractor called and did the work. Now they have problems with how the contractor submitted the receipt after I have fronted the money. I haven't been compensated for a claim that is now 6 months old. I paid $2000.00. Select Home Warranty is responsible for $500.00 (Financial Limit). But now no one says anything. Really consider going somewhere else.

Jeffrey was easy to work with and was confident in answering my questions. He was very professional. He was thorough in explaining the service and was not a high pressure salesperson. In all I was happy with the enrollment process and hope the service is as good as Jeffery assures me it is. I signed up for the multi year plan that is a good value for the industry and like that I do not have to worry about the renewal process or a 30 day wait period for the next few years. Thanks so much.

I called to request a copy of my policy because I have no way to print one. I was able to put in my request and the employee also e-mailed me another copy. There was slight resistance to my request, I am not sure why but, it was honored in the end. It didn't frustrate me or anything because the employee offered to e-mail another copy. I appreciated that. Thank you. Have a nice day.

Process of purchasing the Home Warranty was very simple. Compared pricing to other companies and Select Home Warranty had best pricing and best reviews. Have friends that are using Select Home Warranty and have had very good experiences when they used the warranty. They have also mentioned that the staff are very helpful. The sales team that I worked with were very good in helping me to select the plan. In addition showed me the value in purchasing a 3 year plan versus a 1 year plan.

Garbage Disposal - Very easy process! It actually made it easier to just replace it ourselves and get reimbursed than to have to schedule for a technician to come out. We have busy schedules and this allowed us to do it on our own time. Only thing I would change is I think $100 would be fair over $75 as far as an amount to replace the disposal. When we went to Lowe's, none of the disposals were under $100.

Enrollment was quick and easy, they answered all my questions on the phone and offered me great savings by going for multiple years coverage reducing as well the service fee. I could not find a better deal for the money. Select offered as well additional months for free. The coverage includes all main appliances and has additional options for specific appliances so you know what you are paying for. You can also use your own licensed technician for repairs.

The representative was helpful and friendly. I got a good value for less money than my existing one year warranty, and a lower service call fee. Although I had to pay the full amount up front, I felt it was a good value. I hope I never have to use this warranty, but feel confident I have made a good choice if I ever have to use it.

The rep was very helpful and made the experience personal. He beyond my expectations. I really appreciate his assistance. He was able to make an offer I could not resist, in comparison to my current plan. The customer service was excellent. Since, I am a new customer I can rate the value of the product as of now. Based on customer service, I would recommend this company to a friend or even a stranger. Now I just have to wait and see about the service related to the home warranty.

I was in search of a home warranty. I heard about Select Home Warranty on television. I went online after much hesitation. The associate Richard ** was very helpful and knowledgeable. He clearly explained everything and offered me the best deal. He accurately described the pros and cons of competing agencies. He described the turn-around time and the service-call fee. I was told I have 30 days to review the policy with a complete money-back guarantee.

Microwave was broken. The representative told us that insurance does cover the replacement of broken parts of the microwave. It saved the unnecessary $45 per visit if it is not covered. Thanks For the person to make us clear on this. We want to make sure that the item is covered or not before making an appointment. It helped us to understand the situation of Microwave. It was a nice talk & clear to us. Thanks a lot.

Thanks again for the great service. Your prices were very competitive and your extra months of free warranty really helped to put you over the top of your competition. I will be sure to recommend your company to others that may be looking for a home warranty policy in the local area. I look forward to working with you guys over the next year and hope the quality of service that you provided in setting up the policy continues. Thank you again.

My husband and I were calling different Home Warranty companies to check prices/services they provide since our home is 16 years old now. I was a little hesitant to remain on the phone when I initially called because it was a computer that answered and immediately put me on hold. However, I was impressed when Richard ** ask how he may help me within the first 30 seconds. Richard ** answered all my questions and was very professional while taking my order. He was very pleasant and made the entire process simple and fast. Thank you.

The call was VERY scripted and he talked me through a possible discount that didn't even apply to our family. I had to read the fine print to realize 3 things are NOT covered that weren't called out on the enrollment call. Disappointing experience and makes me want to move on to another company.

I am a new home owner on a limited budget. We were concerned about unexpected expenses and we were looking for a way to minimize that potential. I am impressed with how swiftly they responded to my inquiry and how quickly I was able to get all of this information. Daniel was very professional yet personable. He was very patient in clearing up any confusion and concerns. He is definitely an asset to the Select Home family. I am already breathing a little easier knowing that I have some extra protection. I feel I got the best deal possible and all of my questions answered.

We purchased this home recently and our realtor let us know about home warranties and how she thinks everyone should have one. Well we looked online and saw Select Home Warranty had the best deals and had amazing reviews. So far we are very pleased with the ease of process! We haven’t had to file any claims yet but so far every time we’ve had a question they have been incredibly helpful and they even went out of their way to find us even more discounts!

Based on excellent reviews, I chose Select Home Warranty for both my home and vacation property. I spoke with Nathan, who was friendly and knowledgeable. Compared to other policies I have had in the past, the price was very reasonable and their coverages are great, thus I chose their platinum package. The $60 copay per claim is one of the lowest I have found. I am anticipating excellent service should I need to file a claim!

I have had no work done yet. I was just reviewing Nathan, the agent who sold me the policy. He was very nice and offered me a great price, plus a free month! I look forward to trying them when I have a need. I have had bad experiences with other companies in the past. Broward Factory Service, or BFS was awful! I am hopeful that Select Home Warranty will do a much better job and live up to their promises. Thanks, Nathan!

The repair person selected for my claim by Select Home Warranty communicated the problem very well, was timely regarding our appointment and knowledgeable about my unit and the requirements to repair it. This repair required parts for a very old heating unit (25 years) and they managed to get the approval from Select and the parts were received by repair company and installed within 2 business days. This was my first claim with Select Home Warranty and I am happy I switched from another home warranty company to them. The switch was not based on poor performance but on economics, and Select is as good as my prior company for substantially less money, especially if you purchase a year at a time.

Roof repair - When the repairer came out he was precise and made sure the job was done. The warranty company paid the majority cost of the repair and I had a low deductible. I wasn't very happy in the beginning and unhappy with the experience. They had the wrong email address for me when it was time for them to send me the repairer and a manager told me he would be calling me and I never received a call which prompted me to be upset.

There was a large water leak out by the street in the meter compartment. Apparently the water pipe that was broken was part of the city's property, not mine, so by technicality, I was not covered even though it was affecting my home and water bill. The company Select Home Warranty chose to fix my problem was prompt and professional and got it fixed, but I am just irritated the warranty did not cover the cost of the repair.

I was contacted through email about the home warranty system. I had been considering acquiring a appliance home warranty for several years. The agent was very knowledgeable and kept coming up with different ways that I could afford the service at the lowest price. I just could not afford to put out $1750.00 at one time of five years of coverage. He was able to get it down to 3 1/2 years with a $45.00 deductible.

Just a few to say how much I appreciated the attention Sol ** demonstrated working with me today. He politely and completely answered all my questions and concerns which enabled me to make the decision to purchase my home warranty from Select. After reading through the contract I did notice one error. That with me purchasing coverage for 2 yrs that the claim deductible was to be reduced from 60.00 per claim to 50.00 per claim. I'm sure that with everything else being so detailed that this is merely an oversight and will be corrected. Please feel free to contact me and send me a corrected contract. Thank you.

My experience is that customer service is generally good and easy to reach. However, claims department could do a better job in communicating with customers about their claims. Speed of Reimbursements also could be faster. My biggest issue was with the assigned service companies. I found that the technicians/companies assigned to my claims were totally unresponsive and painful to deal with. I guess that’s not Select Home Warranty’s fault but they should implement some review process to weed out these horrible companies and deal with those with decent reputations.

This looks like it should be a good company; after comparing a number of other companies, this one is cheaper than cheaper than the rest. Since we just signed up, I am not sure what else to say. We called to be sure the appliances are not prorated, and they weren't. Other companies wanted more for their yearly coverage, and Select Home Warranty only charges $60 for a service call. We made sure that the important items were covered for us. We have some appliances that are out of their home warranty.

My salesperson was great and to the point. When I answered the phone he told me who he was and asked if I was interested, I told him yes as I had been looking for this plan for a while, he had the best deal I had come across. He told me what he had, did not pressure me and when we were through he said goodbye and did not keep on and own. Your company will greatly benefit from this man. Make sure you keep him.

Wanted to know who local contractors are for Select Home. Representative sent email with needed link. Representative inquired about my age and military experience. I told him about my army term and my age. He told me that I was eligible for a discount if I paid for my coverage in two payments. Now I don't have to worry about monthly payments and I have saved money. I will tell my friends and neighbors about Select Home Warranty.

Incredible experience. It is not every day that we get to speak with a customer service representative who is both knowledgeable and exceptional. Abraham was awesome! I will be recommending all of my neighbors and speaking to our HOA for more of my neighbors. I can't wait to reap the benefits of your coverage. I have compared your company to others and you have the most inclusive comprehensive program I have found thus far. The value I feel that I received today far outweighs my current company. I am so happy that I went on my search. I know there are more consumers just like me who continue to go with their original warranty company thinking they have no choices, no options. Thank you so very much.

The representative informed me of the coverage and gave me multiple options to make the transaction affordable. I am in the process of moving and would find an emergency financially difficult at the moment. He made me feel like I was making the right decision and that if anything does happen in the next few months I don't have to worry about being shocked at any expense. Thank you for helping to make my move easier and relatively carefree.

They answered every question in detail. The coverage options were easy to understand and we were able to pick what we needed. Pricing is very reasonably. Agent was very courteous and patient providing all the required information. Very good company. I hope we won't have to file a claim but I know they'll be there if we do. Very easy process to sign up. We also got a discount and a couple of extra months for coverage.

I contacted your company in order to research home appliance warranties, and received a phone call within minutes of closing the app on my phone. The sales associate Jonathan was helpful, knowledgeable, and guided me to the best choice for my particular needs. Hopefully I will not need to use the service, but I am confident that the entire process of any service call will be handled with the same professionalism as my initial interaction. Thanks.

I added them as a home warranty to my home. I filed a claim for our heater not heating. After a 24 hour delay they stated that they have denied my claim. They did not send anyone to our home to assess the situation. They stated that it was a condenser leak, which is not covered. However, after having a reputable company coming out they fixed the issue and also told us that you cannot see a leak due to Freon evaporating so quickly and that was not the issue at all. This is a scam company - all of their "positive" reviews are on the purchase transaction and not the work. Buyers beware, do not use this company.

I have been waiting for over 3 months for someone to send a repair technician to look at my oven. I have been given techs that do not service my area or that do not have an agreement with Select Jome Warranty. I constantly get the runaround and mo results and mo callbacks from management as requested. This company appears to be a scam operating company that has no desire to fulfill their service agreement with disabled seniors who pay and expect service that they promise to provide. I was initially charged twice upon initially signing up. I am totally disappointed and upset with this company and have and will continue to warn consumers to beware before purchasing a contract with Select Home Warranty!

The only thing that I was not happy about was that I had to wait almost 2 months to get an email with the cost approval for my garbage disposal. I called in to get my Garbage Disposal fixed, and I was said to get it replaced and I will be given an approval amount email. It has been 2 months and I received the email today to help let me fetch a disposal, now the next steps are to buy the disposal myself and get it fixed. It would have been great if there was a quick turnaround time to resolve the problem and if Select warranty would have taken the ownership of getting someone replace it for me. I call Select warranty many times to get an answer or the email, it was really frustrating. Hope things work out faster for me now. That said, the customer support was very helpful, but the issue was that there was no action on my case for a long time even after the many follow ups.

Jeff was pleasant and courteous. I rate him 5 stars. Jeff was knowledgeable and answered all of my questions. I was in the midst of calling other companies such as American Home Shield, Choice Warranty and Total Protection. Jeff provided me with the information. Jeff had good customer service. He gave me his direct number and said, "Call when you have questions." I will recommend Jeff to my friends if they are looking for a home warranty. This is my first time using a home warranty.

Daniel ** called me before I even had a chance to finish reading the web page. He provided Excellent and fast customer service. He was very courteous. He asked me if I had any questions and he promptly answered the few questions that I had. This is the fastest service that I ever had from any representative. He explained the promotional opportunities clearly as well. Hopefully my positive experience with Daniel ** will be duplicated when I actually need a service call. We will see.

Adam was very helpful and was able to provide me with a great warranty pricing pack. I have reviewed the contract sent to me, which indicates the contract term of 5 years (which is correct). I'm assuming that where it shows "MONTH FREE" 12 months is my 6th year of coverage included in the contract for free. As I have indicated, Adam was very helpful but was throwing numbers around extremely fast where it was hard to keep up with him.

I got the warranty with them thinking they’d actually cover things as they said. WRONG! I gave them all my records of maintenance for my ac and they denied the claim saying it wasn’t properly maintained when IT WAS. They offered me $150. So I’m waiting on my reimbursement check but I’m canceling my service because they suck hard. So now they say if you cancel you can’t get a reimbursement!! What kind of bull crap is that? So they try to make you pay for your reimbursement. I HATE THIS COMPANY!! IT IS THE ABSOLUTE WORST AND IF YOU GET THEM YOU ARE A DAMN FOOL. They don't even let you speak to managers simply stating no one is available. REALLY?! EVERY TIME? GTFOH!!

Haven’t used the service yet but the initial ordering process went good. They have a lot of discount offers I was able to use one! Hoping to not have problems but always good to be prepared. The person I talked to was nice. It did take a while to go through all the offers but he understood what I could afford. Received plan information in email as promised. Plan information seems clear. I have used another company before that didn’t cover many things.

I believe Select Home Warranty were very responsive to the water heater claim I submitted. They were fair with their final resolution by highlighting what my warranty stated to leave no confusion or have me mislead. I understood my options and was able to move forward which is all I could ask for. I plan to continue my relationship with Select Home Warranty and the less I have to call them, the better it is for me due to no issues being in my home.

Microwave - Repair people came and stated was fan. Home warranty says will only cover up to 150 in repair cost and I will cover the difference. Maybe I missed that on my contract but never had to pay for repairs with American Home Shield. Just paid my deductible and they fixed the issue. Never got charged for repair or had limit. Not sure what the cost of the repair know only a fan motor so we will see what the final cost is and if high then will switch back to American Home Shield.

The gentleman called me in the afternoon and I asked him to call me back in the early evening. He called as promised and this time I had a pencil and paper to write down what he was offering. The whole experience of signing up for the warranty was painless with no pressure! Since I just signed up, I haven't had the need to file a claim. When and if a problem occurs in the next 3 years+, I will then have the opportunity to share my experience with the services rendered and value of having an extended warranty.

The customer service representative was Abraham **. He was polite, professional, knowledgeable of your product and services. He went out of his way to give me the best deal available. I am looking forward to doing business with Select Home Warranty. Thanks. He was pleasant, good-natured, articulate and cheerful.

She is simply the BEST. Belinda was unbelievably fast smooth patient and amazingly professional. She answered all my questions and made this purchase process very efficient. She also set me up to be able to quickly and easily transfer this purchase to the buyer of my home when that time comes. She walked me through the areas that this protection covers, she advised me of the 30 day waiting period and provided me options as to when (now or at closing) I wanted this to be available to the new buyer. I don't normally take time to send such information but in this case Belinda made it very easy for me to do and be motivated by her true professionalism. Belinda is a credit to your organization and I will because of her call upon you again.

Very happy with the repairs done by Dustin. On time, professional, and knew what he was doing. Main problem, dirt coming up thru shower drain, will be looked at again if it continues to be a problem. Fixed both toilets. Replaced flapper in one. The faucet which was dripping needs a new cartridge, which is not covered by this policy. As this bathroom needs some serious updating Dustin advised purchasing a new faucet and not bothering with the cartridge. Decided to turn off cold water until I have purchased the faucet.

We were very pleased with the information on an account with Select Home Warranty. Mr. Kevin ** had informed us about the plan that would meet our needs and the pricing for the plan. We had previously had our service with Service America and we're looking for a plan to meet the service provided by them. Mr. ** was very knowledgeable and satisfied our needs. We look forward to a long relation with the company. We were with Service America over 20 years.