Select Home Warranty Reviews

I haven't had a service call yet, but I did call to discuss my account with a rep. I figured this would be a good test to see if they are responsive or not vs another company I have used in the past that all of their employees only use scripts to talk and cannot have a personable conversation with you. The two people I spoke with were helpful and resolved my issue quickly. I will update my feedback upon having a service call.

Great Value, LOWEST DEDUCTIBLE!!! The salesman was very friendly and very professional. I am a new customer but I have had home warranties before, I did my research and found that it’s a highly reputable company, I hope I have as good as an experience if I need to make a claim!!! I am a new home and this is only the second year that I’ve been in my home and I will not go without a home warranty SELECT seems to be a great option for the value. The plant that I just purchased with select seems very comparable to the plan that I received along with my mortgage but for a discounted rate.

Repair washer. Customer service representative was helpful.. She tried to reach service tech by calling him with me still on the line. He did not answer, but she said she would try again. She also suggested I try calling him myself at a later time. I took her advice, and was able to reach him late afternoon. We were able to agree on a time for him to come out to check our washer. Part is on its way. Thanks.

From my first phone call thru the follow-up sales call, all my questions were answered professionally and both the customer service rep and the salesman, Fred, were both very helpful. I would recommend your service to anyone. They both made sure I was aware of the best possible options and prices for what I needed. After dealing with a competitor whose prices were not as competitive and whose customer service was sorely lacking, this was a refreshing change!

Everything went great! Gave me options and a great deal at time of renewal. I am very pleased with the deal I was offered. I got deal for 3.5 years and only paid for about 2 years worth. This is a huge plus for me, one less bill to worry about. I am looking forward to building a relationship with Select, granted I have been with them for 2 years now and I have had no problems since (knock on wood).

Steven ** was very helpful, gave me various options to make up my mind. Explained the coverages of the house items covered, that I had 24/7 coverage, if something would breakdown they would send someone out to fix it at a copay cost of $45.00 service call, they would either fix it or replace it. I'm still very skeptical over this, He kept reassuring me, and I felt very comfortable with it. I still questioned the coverage of the repairs like to the Central Air and heating, He assured me that the copay was $45 and that they have certified technicians to fix the issues most of the time, If not they have to replace it. I explained that State Farm had the same type of coverage that my Daughter has, he reminded me to check in on my daughter coverage, to make sure it was right. He gave me his phone and extension to have my daughter and friends to call for a quote.

I enrolled by phone and the Customer Representative was very clear and professional in explaining the coverage/options and so it lasted for a few minutes. He made it easy for us to make our decision. The payment options were interesting to us. The savings and other benefits by choosing the yearly and/or 2 payment option were convincingly laid out for us and so it was a no brainer we have chosen the yearly payment option. We have yet to experience their service but we’re confident we’ve chosen the right Home Appliance Warranty Company. Everything in our contract is spelled out in an email Select Home Warranty sent us. We can’t ask for more.❤️??

I like the fast response from Select Home warranty with prompt email updates. However, three are two things I am not satisfied on this claim. 1) Ice maker is a very common problem of refrigerator, but it is not covered in the basic warranty, I had to add additional $39.99 to purchase its warranty. 2) The contractor, Lucas Appliance Repair asks us to wait until 28th to fix the ice maker, which is 10 days away. It seems too long for this kind repair.

Good customer service. I’m they were friendly and attentive. They kept me informed by telling me what was going to happen with my claim and how many days it was going to take to them to resolve it and send a technician to my residence. I recently opened a claim about two days ago, they’ve been keeping me informed about the case but I'm still waiting on the technician. Hopefully by today or tomorrow I will get something resolved since they said it was going to take 48 hours max. Thank you!

Mr. Jonathan ** was very polite, knowledgeable and asked if I had any questions for him. He talked about the discounts I could get and ways of making payments that would be good for me. He was very good. He went over the different savings I would get, what my coverage included, what I could add if needed and did not rush me through the procedure or talking to me. Mr. ** made sure I was comfortable and knew exactly what I was getting with my choice of my home warranty contract.

The customer service agent was great and took all my details in a timely manner. They were able to get my home warranty claim done via the phone while I was driving. I will need to provide them a serial number which I will have to call back to give to them when I get home. I'm hoping that I can get that back to them in a timely manner as well since I have no idea where to look for it at. I'm also thinking it will be 48 hours before I can get someone to come out and fixed my HVAC.

Beware of signing up with Select Home Warranty!! After a year of having them as our warranty company, we filed our 1st claim when our dishwasher died. They sent out a repair company that cannot even be found on Google and the repairman was a full-time security guard for the ABC (liquor) Store and only did appliance repair in his spare time. We were only the 2nd dishwasher that he has serviced! Instead of researching the age of the dishwasher through the serial #, he asked my husband what year the house was built and assumed that since it was built in 2000, the dishwasher must be 19 years old. My dishwasher is only 6 years old!!

Plumber. The customer service representative was friendly shown great concern about my needs. This was my first claim and I hope this would be a lasting relationship. My previous companies were fair but price was not competitive.

I had a conversation with the company rep about my claim being denied. After talking with the rep we found I made the claim on the wrong property (2 homes/1 with a pool the other no pool). She submitted my claim on the right contract and will send me a copy of the contract and the claim on the pool pump at my home with the pool. Was very helpful and understanding and took care of the claim right there. I highly recommend this company to all who read these reviews, the price, service, and communications are excellent.

I had created 2 service requests with Select Home Warranty. One for the Electric issue and the other for the Garage opener. Both are covered in my policy, but they asked the technician to not to fix the issue and gave a $125 limit to fix the issue, I had to put $200 to $300 from my pocket to fix the issue which is already covered in my policy. Now when I want to cancel the service they are saying I need to pay $75 cancellation fee.... Worst Warranty Ever!!

I submitted a claim on 9-30-19, but had to call SHW twice for them to finally email me a Claim Resolution to replace my ceiling fan. They finally emailed me on 10-16-19! If I hadn't been persistent with my calling, my claim would stayed fallen in cracks of their system. What's worse is that when I finally received the replacement cost for my ceiling fan, they only allowed $45 to be reimbursed! Ceiling fans are well over $200 nowadays, plus SHW does not pay for installation, so I will have to pay for my own installation. This warranty is a joke and not worth it.

I was paying $70 per month plus $100/visit thru Sears Home Warranty. The cost went up for both monthly cost and visit charge considerably since I first signed up. My cost with Select when I purchased a 5 year plan went to under $30 per month and only $45 per visit. I was very pleased with how Zachery assisted me in choosing this plan. In addition, I also had lawn sprinkler coverage added along with roof leak coverage which I did not have. This policy is a great bargain.

So after numerous calls and finally having a supervisor call me they said they would send out a professional. The first company they wanted to send me could not be googled or found on the internet so I told them I would need to verify the company existed. They sent over someone I was able to google and they did a great job! So after many days and a lot of frustration my pipe is finally fixed. I am still nervous about any future issues though. I will keep you posted...

I have had 2 issues one for dishwasher and another water heater. For the dishwasher there was a delay of about a month to have it fixed after about 20 or more calls. For the water heater they arranged for a technician, who came over to file a false diagnostic report and disappeared. This technician was airing grievance that the warranty company has overdues for more than last 3 months with the contractors and hence they have to resort to these means.

Our microwave worked fine for years, then within a 3 day period the glass on the outside door came loose, the door cracked on the bottom, the fan cover broke off and the unit stopped working. After submitting a claim to Select Home Warranty, I was contacted the same day and within 24 hours received approval for a cash reimbursement to replace my microwave. My total out of pocket was just $64 and we now have a brand new microwave. We're very impressed with the response time and attention to our claim. Thanks very much, SHW!

I worked with David ** to set up my new home warranty. He was super friendly and really really great at getting me lots of savings. I have already suggested Select Warranty to other home owners I know! I havent had a claim yet, so I have no review on that aspect, but as far as getting set up and getting the information I need, they have done a great job!

I bought a five year premium protection plan. Within a couple months, my refrigerator went out. They assigned a contractor to help me that wasn't listed anywhere under the company name they claimed, and the phone number did not work. Once I tracked this person down and figured out who he was, I found nothing but 1-star reviews, claiming he never finished work he started, prodded people to pay him extra under the table, etc. This is the kind of contractors they apparently have: shady cheats and thieves.

My wife was doing her weekly clothes washing and about the third load it stopped and would not drain. We looked on the internet and it suggested to drain it manually which I did and it would not turn or drain. Called you and we are waiting on the repairman. I had lost a copy of the email Home Warranty had send me and the individual was nice enough to get my policy number for me.

Worst service ever. Submitted claim about garage door sensor, and claim was denied within 6 hours. There was no service call, no follow up questions, just an email stating: "6.3.7. Garage Door Opener. This Agreement covers the following garage door opener components: (i) control board; (ii) motors; (iii) chains; (iv) belts; (v) gears; (vi) pulley; (vii) sheave fork; (viii) axle bolts; and (ix) switches. Excluded: (i) garage doors; (ii) springs; (iii) brackets; (iv) tracks; (v) rails;"

Mr. ** was pleasant and polite on the phone, answered all of my questions and gave me a very competitive price for by signing up for the 5 yr. plan. The previous warranty company I had was very disappointing, especially in the length of time to get someone out and in the quality of service people they sent out, so I am especially looking forward to a better outcome with Select, if and when I need them.

Kitchen sink leak. My call for service was answered quickly. An E-mail from the assigned plumber came quickly thereafter to set up appointment. I called the plumber and they stated they did NOT have an approval YET from Select to respond to my home. The plumber stated they will call me tomorrow to set up an appointment. Since this is not an emergency at the present time we agreed to the callback tomorrow. Will be able to provide a better feedback once the service is completed, hopefully in a quick and efficient manner.

So far I have had a few problems that need fix at my home.. Never did I received a call and had to get it fix on my own.. As of right I would not recommend this warranty service to anyone. I had Home Warranty of America for 15 plus years and this is the kind of service that I was getting at the end and that why I switched to this warranty company.. But if my contract was up I would leave this warranty company and never come back..

I spoke with Elliott and he was courteous and knowledgeable. He answered all my questions, and was clear about the policy limits and my rights within the contract I was signing. I purchased the pool rider, and the list of equipment covered under the contract terms is clear and precise, which I greatly appreciate. I have not yet had a chance to evaluate their performance during the warranty period, and hope I don't need to!

This choice for home warranty company was very simple after reviewing the ratings. Very attentive and professional Placed a service call for plumbing sink back up on Wednesday and had a plumber here on Friday. 5 minutes and out the door Would recommend to use this service with additional great coverage on roof and air conditioning. This service offers a refrigerant refill if needed which other companies do not. Roof leak coverage is an added benefit others charge for as well.

Completing survey from when I called and spoke to Richard ** regarding a warranty. After he answered all of my questions, for him to tell me that I was now covered after providing him my payment. I was surprise as to how easy and quick it was to be covered. My husband and I had been putting off doing this and to find out how quick it was to get coverage I'm still amazed. Thank you Richard for all of your assistance in making us feel at peace now, knowing we have this warranty.

Clothes dryer stopped working. The service tech came out. Took pictures of the inside where model and serial number is located, and in, broken English, said that will be $60.00. He did not look at anything else. He said that’s how it works. Then 4 days later I texted the technician to ask the status of the repair. He told me that I have to call and give Select a ticket number, before he can order parts. Then, today I get an email that a technician will be out to my house to diagnose the problem. So confused. Going on a week with no dryer.

I was choosing for a home warranty that covers the basics of what I needed for my apt and also was searching for the one that had best reviews / recommended / high rating. Select Home Warranty caught my eye that had exactly what I needed with a price that was beating the rest. In addition to that, the customer support gave me options that could lock the price for a 3 year period in addition to a extended 6 month for free of charge making it a 3.5 yr contract for a 3 year price.

I signed up for Home Warranty about a month ago. A friend had great things to say so I called and Greg called me right back. I called for information and Greg was great. I was unsure what package would be best and there are a lot of options available. He was informative and clear with all options. I signed for a plan that worked best for my house and family. I would highly recommend him to anyone.

Dishwasher. The first company was a nightmare to schedule but Select Home Warranty worked with me to get another contractor. I did have to wait but once I did get a schedule with the new company they came out and fixed my issue. Select Home Warranty was very good about trying to find a solution for me. I am so pleased to have Select Home Warranty. I would recommend to everyone that is looking for a Home Warranty.

The agent was very helpful and quickly quoted a price and added the units to my existing contract. She was very knowledgeable and quickly reviewed my existing policy to determine that I had only covered one of my 3 H&A units when I initially entered into the agreement. I suggest that everyone review the contract to see exactly what items are covered and which are not.

I called and spoke to a wonderful representative today. She was very friendly and thorough. Helped me get the answer to my issue. Then she promptly emailed it to me so that I had the answer right in front of me. I also appreciate that they are paperless! It’s absolutely great of this company to think of the environment. Way to go! Excited to be with such a good and thorough company. Sometimes calls to companies can be such a headache and this was far from it. I really appreciate the help!

I put in a claim for my AC. The service on Home Select was good but when I contacted the company that was suppose to do the work, they told me they no longer do contract work for Home Select. They didn't mention this to me the first time I called but told me later. In the meantime I have been without air. I contacted Home Select again and they told me they would get another contractor.

I called SHM about my refrigerator not working. They made it so easy for me to put in a claim and two days later they found a contractor in my area and a day later the contractor was at my house fixing my refrigerator. Everything went smoothly. My refrigerator is now cold as the weather in December. After everything SMH contacted me to make sure I was happy with the service!!! And I was I would definitely recommend SHW to anybody for the price, customer service, and coverage!!!!

I've had Select for over a year now. I've always received prompt service, and they make it convenient for you to schedule the repair according to your schedule. I've had my refrigerator repaired and my oven repaired. The repair people were friendly & knowledgeable. They fixed the issues right away! Their service charge is in line with other home service warranties. I paid the contract upfront and received an extra 2 months of coverage. They also included roof & ductwork coverage. The cost was much lower than several of the other home warranties that I looked in to.

Filed a claim and received an email back within a few minutes. Customer service person I spoke with was very polite and gave excellent customer service . He was very helpful in explaining the process to me and telling me I would hear something back within 48 hours after filing a claim. Thanks for getting back to me so quickly. Hoping when I get the information if I don’t hear back from her company fixing the garage door that they will include a phone number so I can follow up with them. Shows you care about your customers.

Ability to locate a contractor in less than a week. The representatives are top notch. I have a problem with SHW not having a contractor in my area. Twice I have needed service and both times I have been assigned a company that does not service my area and I have been asked to find my own or wait even longer. Last time it took 7 days. This time it seems that it will take just as long. I don't want to find my own, that is what I pay SHW for!!

They have poor services, and coverage. Every time you make any claim, they will make you pay whoever is fixing the repair, and then they will take their sweet time to reimburse you. It takes not less 48hrs before the repair gets a fix. If you want it fixed as soon as possible, you have to look for a technician yourself. Their coverage do not cover the entire cost for the repair, they will still make you pay part of the repair cost from your pocket by referring you to the policy first. You better ask that policy before making any deal with them. Read it and understand it. I DO NOT RECOMMEND THEIR HOME WARRANTY TO ANYONE.

This is the second home we purchased Select Home Warranty for, highly recommended! In the past I submitted a claim; considering the circumstances when we are most stressed dealing with naturally acquired issues of our home; the difference: I was fortunate enough to have selected Select Home Warranty to protect my home! Fast, easy and convenient pretty much sums the service up they provided! I have recommended Select Home Warranty to many folks and will continue! Thank you, Select Home Warranty!

Furnace repair. The agent was thorough, knowledgeable and got my claim filed quickly. The claim was acknowledged shortly after I hung up the phone. I was very pleased with the process. The information she needed from me was minimal. The overall response time was very reasonable. The agent explained the process completely. I would recommend Select to my friends. I hope the rest of the claims process runs as smoothly. Other than that I have nothing but compliments to the responding agent.

Your Customer Service Representative was very professional. However, she could not tell me how long it would take to get a plumber to my house to fix a big water pipe. My family and I are without water throughout the house due to this pipe. With the home warranty company that I had last (I switched to try another company because I refer so many people to my home warranty company that have bought home warranties that I wanted to see if they were all as good as the one I had}. I trust I will hear something back this morning or I will have to get a plumber out to my house myself.

I requested information online in regards to a home warranty on a house that I’m selling. Jeff contacted me and we discussed three different policies. I’ve read over the policies, and have found some discrepancies in what I was told and what I received. In all fairness I have not contacted Jeff yet so I assuming that any corrections that need to be made will be taken care of today. I am very pleased with the policies that I was offered and the price was very reasonable.

My rep Steven ** answered all my questions and because this is transferable and I can cancel within 30 days without penalty, or fees should the buyers of my home not want this plan, I placed the order. While I am waiting to see the contract via email in 2 days, so far I am happy with the service and comprehensive coverage in the plan. I had bad experiences with a main competitor in the past and I was reluctant to sign up for services such as this again. I have been assured my experience with this company will be different and the pricing and incentives are very competitive.

So far everything has been easy and no hassle. I called them to file the claim and the lady was nice enough to place a note saying it’s a priority. I’m just waiting for a tech to call me to repair the water heater. I thought it was going to be a long process but it’s very easy. Just call to make the claim and someone will reach out to repair it. Very practical and great customer service.

I was shopping around having some issues selecting a home warranty company to go with. The representative I had gotten in touch with was very professional- she listened to everything I had to say and pointed out the best policy for my needs. My brother used this company in the past and had a great experience with them. I’m happy I decided to go with Select Home Warranty. Didn’t feel pressured into adding anything extra onto my policy I had selected. I was offered a multi year contract which gave me some added bonuses and discounts.

Temperature turned cold and thermostat was not working. Called Select Home Warranty and the claims representative suggested most likely an electrical issue with thermostat. He was correct. I was able to resolve the issue immediately without calling for service. Very thankful for the peace of mind and the great service. Thank you. I would definitely recommend Select Home Warranty to every home owner. Knowing that I have coverage and service available when needed is wonderful.

Do not waste your money unless you have perfect records on your items. Section 9.1.2 is their secret to only giving you $150 anytime anything breaks. Pathetic company keeps you on the line forever with an Indian person who literally does not understand the English language. He told me to contact the previous own for service records 3 seconds after I told him that person was dead. This company is beyond pathetic.

Absolutely the worst home warranty service I've ever used!! I am so regretting switching from my previous company. DON'T DO IT!! STAY AWAY!! I switched to save a hundred dollars this year and now I see why it is cheaper. They don't do anything for you. You will do all the work and pay for it! I should have known. It started with signing up!

No issues so far. Person on phone was very easy to talk to and seemed very fair when I signed up. He answered all my questions about what else can be added, and cost associated. I also feel that he helped me get the best price possible. Looks like I will be using the service soon. So I will have more feedback once I have my first service call, which might be soon. But everything was quick and easy.

Select Home Warranty has been pretty good, but dealing with contractors that take too long to submit diagnosis and inaccurately diagnose issues has been frustrating. I do wish that the Select Home Warranty company would use better contractors and manage them better so that I wouldn't have to spend so much time following up with phone calls. Additionally, it seems to take too much time between the time the claim is reported to the time that the issue actually gets fixed.

The agent was very helpful. Got help right away for my situation. I call with the same problem before not a good result. This recent call was wonderful. Told the agent my problem and he got on it right away. The company is getting better. Hope it stay this way. It’s a good experience when you get the job done right. Keep up the good work. I would recommend this company to my family and friends. In the beginning there were a lot of people that were rude. Much better better staff. I remember being questioned on every little thing how long have you had your hot water heater.

I was in the process of doing a new loan on my property. They were in my home and asked if I had a home warranty. I couldn't find the policy so I called Select and asked for a copy. The representative was not only courteous but he was intelligent and he went above and beyond to help me. He quickly gathered the information he needed and he had a copy of my policy in my mailbox within a few minutes. I was very pleased with the excellent customer service and I would definitely recommend this company to my friends..

I’m so excited about the money I will save over the lifetime of this warranty! Literally, hundreds of dollars! I also love getting to pick my own vendors because it eases my comfort level as they come into my home. The lower deductible is another huge bonus! My favorite part is that I can take it with me if I move! I can’t believe that I was looking at this online at the time they called and I got such a great deal!

Washer problem. Agent was very thorough and pleasant. Answered all my questions. Mentioned it was an emergency as Saturday we are leaving for a four day weekend and would like someone to come out tomorrow. Was told she would expedite the order. Will wait for a callback. This is my first claim with Select Home Warranty and I am hoping to have a good outcome as the last company I was with really poked my eyes out.

I called in Oct. 4th for the claim, on the 7th I called to tech given. They responded with "we do not do work for the company." Select gave me another tech who didn't do work in the area in a whole different city. We have kids in the home and it's been 7 days. Still no tech sent out. By far the worse home warranty I've had out of my 5. I believe this is more less a scam than a service that works.

This has been so easy. Setting up information online, then getting emails regarding service person and times. The service person rejected as they wanted a trip fee. I decided no, I am not paying that, there are plenty of people around here that can do the job, I was given the option to contact a repair person here and get my problem solved. While I am still waiting for an appt, the customer service with this home warranty company is great.

Made an assumption of problem over the phone and said it was something not covered. How can that be determined with a phone call? Wasn't up to me to diagnose the problem over a phone call, That would be a repair man's job. Makes one wonder about my coverage since this is the first time using service. Most likely won't be renewing if this is what determines a service call. After all I am the one paying the service fee of $60 if that is still the amount in effect.

Very Bad service, no help at all, I had to look for technician, pay him extra out of my pocket, No parts provided so far for over 2 weeks. Not following the contract agreement. Select warranty offers me $200 to replace the unit that cost me $3500 when I bought it 4 years ago because they cannot find a technician who can fix it for that price. I am thinking of stopping this kind of service with Select Home Warranty.

Needed Home Warranty. Response was fast. Jeff was nice to speak to over the phone. This was a need me and my fiancé had to have in the purchase of our new home and felt comfortable with this purchase. We shopped other competitors and Select Home had the best price among their competition. The coverage is ample for our new home and should an issue arise. We chose Select Home because they offered roof coverage and 24/7 customer support which is important these days. We feel Select Home Warranty will be there when the need arises.

Garbage disposal finally broke (metal parts came apart inside, etc) and Select Home Warranty, after a few questions, quickly came to the decision to replace the unit and save me the service call cost. Paid for the new garbage disposal and contacted a "handyman" to install on my schedule, not someone else's. The overall process was quick and easy. When I called, the customer service was prompt with their response and they were able to help me quickly.

I needed someone to check on my air conditioning. I called the warranty company and they were very helpful in putting me In Touch with a contractor. I filed online easily and then received a phone call right away. I appreciate the ease of the process. My house is nineteen years old so I feel at ease knowing I have a warranty that will work in place. I am an attorney and I recommend that my clients obtain the warranty and keep it in place so they have peace of mind.

The customer service representative was awesome. I was, however, disappointed to find out that they could only cover one of my two claims. I was also disappointed with hearing that I would have to pay the service fee x2, because one tech won't fix 2 appliances. This is the first time that I have filed a claim and hope that I won't need to again. I will, however, more likely than not, renew my warranty with Select.

Quick response, very satisfied with customer service in process of finding a local tech to come to my home to diagnose the dishwasher. They advised me it usually takes up to forty eight hours, and an email will be sent to me with the tech's information. Very happy that they are quick with return call. Every one is polite and respectful. Customer service reps are polite and courtesy and willing to spend time to explain coverage.

Great service so far. The rep was also very helpful in providing information and renewing the policy. One way to improve will be to expedite the claims during emergency and have the deductible check sent directly to the company and not the service provider. Also, a direct line for the customer rep is helpful so that you don't have to wait in the line for emergency situations. The lock in rate for lifetime is also helpful.

Purchased home and chose Select Home Warranty for our coverage. Filed claim online for broken spring on garage door opener. Claim denied immediately stating spring was not covered, everything else but not spring. Warranty not as represented by salesperson. Wonder what else would not be covered. Feel as though it's a total ripoff. Very dissatisfied with exclusion. Buyer beware, not as represented. Would give 0 rating if allowed. Held on phone for 50 minutes and still no supervisor responded, finally hung up. Wasted enough time and money on this.

It’s been exactly one month now since I logged a call about my broken dishwasher. The repair company came 2 days again and replaced 2 parts and the dishwasher still does not work. I called Select Home Warranty only to be told they will open a new claim. So now we are back waiting again for a technician to come. I signed up for a 3 year contract and this was my first experience with them. Very poor service.

I appreciate that y'all called us to renew. We have the same policy and $45 copay, which I have found is a nice, low copay. Rep was nice and he seemed knowledgeable. I do wish the policy would cover more regarding septic tank stuff. I like that the coverage is transferable, as we want to sell it soon. We have been fortunate that we have only needed to utilize the policy once or twice.

I’ve been dealing with a dryer issue for well over a month and in that time we have had multiple contractors assigned, including one who I told the company I would not do business with after a no call and no show. The company tried to reassign this contractor again and since then, the issue has gone without being repaired. This company is a waste of money and the contractors who work with this service do not have many positive things to say about them. I can tell you, I have not paid the monthly fee that they charge because they have not reassigned another contractor to my dryer issue and all I get is empty promises about what a valued customer I am.

Personnel were very helpful and courteous. This was first and only contact I've had with this company. A time and date for workmen to come out and do the repairs has not yet been established due to my being out of town at the present. My son and family live in the house but their being available is set for this Saturday. I'm having a difficult time writing 75 words since I've only had one conversation with the personnel regarding repairs to the appliance.

Please note that this company in my experience is the worse and the only home warranty company I've ever had that has given me issues. I purchased this warranty around March of 2019 used it 3 times and ended up doing the job myself on 2 out of the 3 times. They say that you only pay $65.00 per service call but totally not true. You pay parts upfront in which they reimburse a small portion of the cost a month later and labor if you can't do it yourself, you pay full labor. I have rental properties and in 8 years had 0 problems with the other companies. I paid the service fee with other companies and everything else was taken care of. I love home warranties but Select Home Warranty neverrr again... Heriberto

Clothes washer. Rep was very nice and helpful. Tech arrived quickly but unfortunately couldn’t fix it. He advised he will be contacting you to see if the repairs can be done he advised the parts that are worn out are expensive and you might not pay to have it fixed. I don’t know what the next steps are since this is the first time a tech could not fix it. I have only used this service three times. I hope someone will be calling to let me know next steps.

I contacted the company about my water sprinkler system leaking 6 days ago and still no technician!!!! I just paid for a year of service plus the add ons!!! I have never had this experience with a home warranty company. Usually within 48 hours of filing my claim the problem was fix without hesitation!! I still have leaking water and out of money I paid a company TRUSTING them with my home and here I am upset and stressed out!!! AS THE DAYS GO ON MY WATER BILL IS GOING UP!!!! I am in tears and so upset!!!

Your company is an absolute fraud. I made a claim for a refrigerator. You sent an unlicensed incompetent technician to my home. He told you that the unit is 16 years old. I provided you with the date of manufacture and the purchase and you are still insisting that the unit is 16 years old. You offered me $200, then $376 to repair. The technician was nasty, did not show up and then when he did a week later, he acknowledged that he misdiagnosed the unit and the unit is not 16 years old, even though you are still insisting that it is. You sent me to another unlicensed technician and they have not called me back for a week.

I set up a new policy with Select and I feel the customer service was excellent to this point. The agent, Richard ** spent a good deal of time with me and answered my questions. I hope it continues to work out. Because I was willing to pay in full and add a few more years the discounts were very appealing. I had received so many solicitations but this company had the best offers and seemed to have the best experience in the area where my property is located.

Select Home Warranty is the best! I am so glad I went with Select Home Warranty over the other companies I've used in the past. Customer service is speedy. They respond to calls and handle your requests quickly, and they follow-up after the work has been done. I had to use my own repair company since Select's vendor wasn't available. However, my oven was repaired the same day I made the call! Thank you Select Home Warranty.

I contacted your customer service to get the actual contract for detailed comparison to another company. Your rep was courteous, pleasant, and very helpful in providing the contract via email quickly. After I reviewed the contract I was totally convinced that your policy was the best choice so I cancelled the competitor's contract. I can attest that your sales staff and customer service made my decision easier. I understand now how you have great reviews on your customer service. Nice Job and keep up the good work!

You refused to send a tech out to diagnose what is causing the noise. Noise is just the symptom of something else starting to go bad (Belt/Chain/gears). I believe all of that is covered but noise is not....My door was working flawless for a year and today it seem to be going bad. I will wait for it to break then I will call in another claim and I am sure will be more expensive then and I am sure you will again refused and find ways out of covering. I can't wait for my contract to be up and go to a company that will not play this game.

Steven was very knowledgeable of the packages available and saved me money by offering longer contract periods. He was very friendly and helpful. Select Home Warranty has great packages and they cover a lot of your household items and their deductible is very reasonable. Steven even followed up with a welcome email as well as a copy of my Warranty Policy. I hope I do not need to use this, however am looking forward to using the service so I can also provide them with another 5 Star Rating.

I haven't had much experience thus far, as we have just submitted a request for repair. However, I can say that the online form was really convenient. I dread having to give policy numbers and model numbers and serial numbers over the phone, so I really liked the online option where I can just quickly type in all of the technical information online. :) So, though I haven't had any experience with coverage or repair yet, I can still say that the ease and convenience of repair request submission online is definitely appreciated!

Our person did a really good job on helping us with our home warranty questions. We had a couple problems but our person but us at ease with our troubles, and we also got a very great deal. We would recommend this to a friend. Overall it was very great, and we would recommend this to any one else that is looking for home warranty, or they’re just looking around as well. The customer service was great, the value was good, and the coverage was pretty good. It fits my needs and I’m very satisfied with the experience overall.

I rarely get this kind of warranty on the house. We seldom need it because we take care of all the systems and appliances and in addition to that we are only 2 people living in the house so the usage is not very much. Anyways I got an ad talking about this warranty and I called to find out more. The representative I spoke with assured me that the systems and appliances will be covered. So I signed up.

Called with a new claim and question about old claim. Agent was professional and answered all questions. I am not particularly happy with the salesman who sold me the contract but this contact was fine. The contract itself and the time involved in getting service is not what I was expecting compared to my previous experiences with another company but I guess you get what you pay for. Overall I rate this particular experience a 5 star but a 3 for the company itself.

AC unit. The lady I spoke with after a voluntary callback was very professional and friendly. She was kind and not pushy. She waited for me to gather the information I didn't have at hand. Your company is very easy to deal with. The customer service is a 10 out of 10! I have recommended your company to my family members. I will recommend your company to anyone I know that has a house or buying a house.

Gas Furnace - No Heat. I switched over from American Home Shield to Select Home Warranty last year. I was able to get a great package deal for my primary and secondary homes. So far, I have been pleasantly surprised with the Select Home Warranty services. Over the last year, I have successfully used my Select Home Warranty and as usual, I was able to quickly open my service repair claim. Select Home Warranty representatives were very professional. I highly recommend Select Home Warranty over other home warranty companies.

Jonathan **. I must say it was a pleasant experience dealing with this young man. He explained the process to me so that I understood what I was getting into. He answered all my questions. If the contract is as good as the presentation I think I will be pleased to have this service. I had a different service for the prior year and it didn't even come close to this one. I am pleased that the contents of my home will be protected.

I had excellent service starting. They explained to me the different plans that they had and the cost of those and the deductible that comes with different plans. They were very helpful with helping to identify which things I could cover with the plans and how long the coverage would be. They helped me by asking me different questions to see if I was eligible for any discounts. The follow up was also good to have to confirm that this was the right plan for me. It is also good to know that they cover most cities and states so you are able to move the plan with you if decide to move or sell it to the person that will be buying the house the plan is for. I would recommend this company as it stands right now.

AC Unit repair. Filing the repair request was a breeze. The repair company contacted me within an hour of filing the repair request. They gave me flexible options. The technician showed up within 30 minutes of the requested time. He diagnosed the issue promptly and replaced a defective capacitor. He was very courteous in his dealings. The issue was fixed within 30 minutes. The technician explained the common failures of air conditioning units; this failure apparently is one of the most common one. I was pleased with the services given.

I went online for a free quote and was immediately contacted via telephone from a manager named Greg. I ended up signing up today over the phone because Greg was able to Get me a better offer and walk me through everything. He did a great job explaining the policy and offerings. He was able to get me a better rate and explained the payment process. I am very happy with the service I received today.

Our air conditioner went out at 4 AM Monday. We called and were told that it would be at least 24 to 48 hrs for SHW to locate someone in our area. As of 10AM Tuesday they are still looking. I cancelled the order and cancelled my contract. Taking 24 to 48 hours for an air conditioner in 92 degree weather is not working for me. We were not told this at time of signing up. We are in our 70's and heart patients.

Account renewal. Johnathan was happy to help and efficient. All of my questions were answered to my satisfaction. He even helped me to determine my current package was actually the better bargain before I started to remove any of my coverages. This representative even went as far as to offer the option to upgrade to three years of coverage, paying the fees in two to three months since the total wasn't all available to me at the moment. And, because their people offer so many options and are willing to assist me in any way, this is is my choice company for home repair coverage. Very satisfied customer.

Although the initial request was easy and Aqua Fresh came the following day to resolve the issue after I called, once the plumber got here, it was quite difficult to get the approval to get the work done. Upon initial evaluation, the technician requested an additional $150 beyond the copay for work that had not been done. They were requesting $150 additional for parts and labor for the pipe under the sink, but the only work to be done was to snake the clog. In our contract it states work 100 feet from the source is covered and Select even read the contract over the phone, but they insisted it would be an additional $150 beyond 20 feet. Really disappointed in this experience as the work took at least twice as long to complete, we had to be on the phone with Select and the technician had to be on the phone twice with insurance for approval. We have not experienced this inconvenience with other companies and we will not be renewing our contract.

Heater. You guys are doing fine, I am having a hard time finding someone to come because everyone lives at least 50 miles away. But I think I have found someone. Have tried to contact but line waiting. Will keep trying. Thanks for patience. This same guy can fix furnace and dishwasher. No work has been done at this time. The outfit you lined me up with Lanmark Heating says 95$ per hr. plus travel.

I would never ever recommend. Was up for renewal in 1 month. Ask not to renew. Have spent 3 hrs of my day on this. First assigned claim number only got worse. Then got email saying cancelled immediately when I ask not to renew. They're horrible and so is this service. My husband called. They hung up on him. Never go thru this service.... If this is not posted, you dont want truth out.

I would never recommend Select Home Warranty to anyone who buys their policy thinking they would help if we need help with the protected items. Worst technical service. Total waste of money and above all time. They would find out a reason to avoid covering the repairs.

I called to cancel my warranty on the 29th of September and it was not documented until the 3rd of October. I was told that because it was not noted until the 3rd of October, I was not due a full refund, even though I had not used their services. Then she told me that because I had done the contract on the 27th of August and didn't call until the 29th of September, I was not due a full refund. I feel the company is deceptive and not upfront about things. What bothered me also was that they took the money out of my account without making me aware of them doing the deduction. If this company is one of the top 10 companies, heaven help us.

I can't tell you how many times this company's customer service department has lied to me over the phone. Do not waste your time with them. I would give them a 0/5 if I could. They will do everything they can to slow down your process, their preferred contractors have the worst ratings and you will have to call back every single day to make sure they are doing what they are saying. Have your attorney reach out to them if you want something done. TERRIBLE.

The representative was responsive and courteous to communicate with and respond by request dispatch to send out a contract to check the repair. I am satisfied with her response and will now await the email assigning the contractor to check the issues with the system. I just got a call from the contractor and he will be out tomorrow to check out the unit. The contractor was responsive to the issues and the repairman will be out tomorrow at noon to do the inspection and work on the unit.

These people will fight tooth and nail to deny your claim. Make sure you can supply 3 years of records of maintenance on your a/c system. I placed a claim two weeks ago about a plumbing problem with a leaking problem. They say the technician did not send a diagnosis. YOU HAVE TO DRIVE YOUR CLAIM! I called the technician and they say they sent the diagnosis already, but will send again. NOW I have to go through this again. DON't waste your money.

This a total scam! We paid a huge amount to cover our home for 3 years - which was over 2 years ago. We've tried to make 3 claims: first was a freezer which they wouldn't cover. The second was a dryer which was repaired incorrectly by their tech the first time-even to the point of being a fire hazard. They told us to hire our own tech, which they said they would reimburse, but after said they would not. Third time was a washer. They couldn't provide their tech in timely fashion and was told to hire our own and they would reimburse above our portion. It turned out to be the mainboard and part no longer available. They allowed us a whopping $175 to purchase a new washer and would not cover any part of the cost of the $80 service call.

Your sales representative was thorough about the options and services inclusive of each service package. I was comfortable with asking questions and his responses were complete so that I could make the best the decision for my circumstances. I especially liked that SHW assign local contractors. I was informed of ways to save without sacrificing coverage. I have recommended SHW to others based on their product offerings. I would expect that their services, if and when needed, will meet satisfy their commitments and my expectations.

The gentleman who answered my call was very thorough in addressing my concerns about finding a new dishwasher repair person. After weeks of not being able to connect with the initial dishwasher repair person, after he received my $45, I called Select Home Warranty. My caller listened to my issue and also tried to reach out to the contractor himself. I am thus far appreciating the services from Select Home Warranty. Thank you, Select Home Warranty.

I requested three different times the in the information to be corrected on the property I was having covered, Policy was issued and information is still incorrect. I ordered this Program back in August and I had to call to request a copy of my policy, to me that is poor customer service. The Coverages explained to me were too vague in the sales process and the Rep kept trying to upsell me after I requested him not to do that.

The Select Home Warranty rep offered me a very good deal. He was prompt and easy to reach by phone. The average yearly price was amazing and it should be a great selling point if I should ever decide to sell. I have been completely satisfied with the experience and have already recommended it to others in my family. If I should ever have a claim and it goes as smoothly as this transaction I will be very pleased with my purchase.

Washer stopped working in rinse cycle. Customer service was helpful. Waiting to receive contractor information to make contact. Received email confirmation within 1-2 hours. Expect to receive contract information within 24-48 hours. Hope to have the opportunity to share my experience after the service call had been completed. This is my first time requesting service from Select Home Warranty. This company was recommended to me by a coworker that expressed great satisfaction with the service provided.

The claim was processed quickly and approved after the tech came out and determined the cause was a faulty fan. The technician that came to assess and complete the repair was knowledgeable and efficient. The oven was functioning but making a loud noise. So, it took a couple of days for the part to be received and the company that did the repairs was accommodating with available times even though I am in a rural area.

I canceled my services with 2 companies before going with Select Home Warranty. I had a very bad experience with American home shield, then Choice Home Warranty. They have the worst customer service ever and the worst contractor to deal with, especially Choice home warranty. I just signed up with Select and Bruce ** was very good at answering all my questions. So far I'm happy with my decision. Very good plans and good discounts.

How do we secure the $150 allowable? We've reported this to BBB. Didn't get any explanation regarding why a claim was LIMITED to $150. Also want to know why you sent us email stating approved but sent repair service email stating claim was *closed* meaning DENIED. Also never received $150 from former claim. Please advise how we process this claim for each. Horrible customer service. Horrible coverage. Value is zero good if you deceive and deny.

I found the associate pleasant and knowledgeable when I talked to him. He talked with me and reviewed the policy with me. I asked for him to send me a copy of the policy as I don’t have a computer and it should arrive in a week or so.

I called to inquire about a warranty for my mother-in-law's home in NJ and was surprised that the sign-up was so easy. The sales agent was very versed in plan options and available discounts. He answered my questions and listened as I confirmed the information he had shared so I could have the peace of mind that I had made the best choice by purchasing my warranty through Select. I received my policy very promptly and was able to review it at my leisure. Based on this purchase and the coverage offered, I will be contacting Select again in the near future for my own home in NC.

Very polite, helpful, unrushed and knowledgeable. No pressure and tried hard to give all questions a full answer. Reviewed all the possibilities open to us and seemed to care about offering the best choice we could make. The time we spent going over all the choices was well spent. My wife and I had no idea as to the number of ways the choice could be modified when it came to options of coverage, length of time to cover and price. Thank You for the good experience we had.

Steven **, he was excellent person helping me and quickly, response to my question and he gave me a good deal... and he answers the phone on time, email and phone calls. I was satisfactory happy and I will recommend to my friends and family. My Quality Engineer stated that the below parts that you are referring to are from six different date codes. He is asking if you could confirm the marking on the parts from each date code.

Make sure you read your policy coverage. We noticed that our fridge had stopped working in Sept, after having bought the house back in May. I discover that not only was that outlet dead, but all the outlets and switches on that same circuit were dead. We called Select to have them send out an electrician, since we got a warranty through them. After about a week, they said we needed to find our own electrician, since they couldn't find one in our area. First bad sign.

I have had a good experience with Select Home Warranty from day one. They have been easily accessible both online and on the phone. I continually get email updates anytime I have a problem, and I appreciate their helpful attitudes. In addition, I was able to get a two month extension on my plan, which made it even more worth it. It is great to know that I have the home warranty if anything were to go wrong given that I am at a fixed income and cannot afford any major appliances to go wrong. It is great to know that if anything were to go wrong, Select Home Warranty will be there to help me out.

I got lots of emails and phone calls from your company and others, which were a bit much. Finally ended up with Belinda, who was great - very helpful and informative. I did my homework to check out your reputation, and was pleased with what I read. I am an elderly widow, and the warranty gives me peace of mind. I was also happy to learn if I sell my house that I can transfer the coverage to the buyer. This would be a good selling point, and less expensive than taking the coverage at the time of sale.

Received call from Jeff ** and discussed in detail of plans and discounts available and cancellation policy helped me choose the right policy. Pro-rated refund cancellation during the term and low copay made me buy the 5 year plan which comes with free one year. Transferring ownership in case I decide to sell the house comes handy. Haven't had any service experience yet, but I have read positive reviews, so hope my 5 + 1 year plan works out well.

When I was purchasing my warranty the rep was very helpful and courteous and answered all my questions. The rep also told me of offers that he could let me have. This seems like a good deal. I have not used it yet but I am satisfied with the way things have been handled so far. I am relieved knowing I have a home warranty to help me take care of my home. I am pleased with the price and also with the deductible.

The Rep was very informative and offered me the best plan for my situation. I liked the reduced rate and two free months coverage as well as including roof leaks in the plan. I will most likely renew the coverage after the first year. This company offers excellent rates and coverage for senior citizens and veterans, of which I am both. I would recommend them to anyone looking for very comprehensive coverage at very competitive rate.

Water Heater. The person that answered my call seemed to know her job and satisfied my needs. Because of the extended wait times I used the call back option that worked very well, I received the call in about 5 minutes. Everything was explained so that I knew my options. This is the first time I have occasion the use your service and I am pleased that it went so well, I am sure I would recommend you to my friends.

The agent was very polite and accommodating. He wasn't pushy like a typical salesman, but had a plan to fit my needs. I had a different home warranty company the last few years so I decided to give Select a try. I am glad to find out that I can cancel at any time and am not locked into a contract. I was pleased with the customer service I received. I am happy with the plan that was chosen, and I hope that this pans out.

I have had Select Home Warranty for a year and a half and this is the first time using. The gentleman I spoke with said I will get an email today telling me who I need to call and schedule the appt. I hope that is true because the email they sent me with the claim # said 48 hours before they contact you. We will see. I will have to let you know after the repair man shows up and actually fixes the dishwasher.

Great call, good coverage, friendly people, very helpful. I will know more after I have the first break down and use the warranty services. Then I will see how efficient this warranty services really are. There is not much left to say until I try this warranty services except ALL the good thing I have heard about home warranty. I was a Realtor for many years when I was younger and we would sell home with home warranty. The home with home warranty were able to sell so much quicker than home without.

Very happy with the help I received over the phone. Usually, I do not appreciate receiving unexpected sales calls, but I did not feel pressured by the customer service representative and it was more of a conversation vs trying to get a word in over nonstop sales pitch. The enrollment process was very quick and easy and the entire phone call took only 8 minutes. I was very happy to be able to check that off my lists of things to do!

Easy to select program that suited my needs. Customer rep on phone was helpful and worked to make sure coverage was going to meet all my needs. I wanted coverage that included the ice maker and they were able to find that at a reasonable additional price. Feel confident in overall buying experience but proof will be when you have a claim. I have been assured it is hassle-free and if so, this is a home run.

Select Home Warranty has a great price and for all that you get covered with the premium plan. I would recommend Select Home Warranty to anyone looking for home warranty coverage. I feel better having coverage for my home. I don't have to worry about large expenses that I'm not expecting. The sales call after the purchase was not what I wanted but the offers that they gave us were good deals to think about.

Called for info on policy and prices and got one of the best quotes and info I needed to make a great decision and also tons of review on Select online, so it was a no brainer. Received email like he said I would and they also have free roof coverage which is a huge plus with home warranty. I would recommend them to other first time buyers or anyone looking for a new company and policy which have affordable prices and different plans to choose from to fit your needs.

Great customer service. The Customer Service Representative answered all my questions and got me set up quick and easy. Great price and coverage that will help when we have any problems. I wish I would have done this sooner because I just had the air conditioner go out and it cost me $4600. It is good to know that I am covered when things like this happens. Don't wait until this happens to you. Hindsight is 20/20 and I wish I had it beforehand. No one thinks that it will happen but it will. Get coverage today with good customer service so far. Would recommend to a friend.

The Renewal is fast and easy. I just wish a written contract was available. Downloading an Emailed contract and the printing is not the easiest thing to do. Mail a written contract. All my contacts on the phone were very professional. If a written service could be added I would find that very helpful. Please add this service in the future. I think all other components of the renewals service operate quite efficiently.

I was very please with the customer service. The person that I talked to explained the policy well. I had some bad experience with home warranty. I was undecided with this one. It seem like it better I am trying it. I like the options that the company have. I would be glad to tell someone about this home warranty. I was very l happy when I got off the phone. There are some very good coverage in this policy. I have viewed other plans it one is the best I have seen yet. If there are any problems I will contact customer service.

It all began in July for a claim to replace drain pipes and faucet that needed replacing on my kitchen sink. Not even 1 of the 3 plumbers they told me to call would come to my house to do the job, so, with the approval of Select Home Warranty, I contacted a company I had used before. BUYER BEWARE! I was told all I would be responsible for would be my deductible for the repairs.

The agent explained everything in detail, he answered my questions - I'm very satisfied. I have, soon to be had - once I cancel my existing policy, a water line insurance policy with American Water Resources that costs me only $18 less than the policy I purchased, but protects me on far less items. As young home owners, a major issue with our home appliances would be very detrimental for us. The agent ran through all the plans - explained difference and added necessary coverage tailored to me. I wish I could have selected to lock in my rate for multiple years without having to pay upfront - I would have made a commitment with a cancellation penalty if given that choice, but oh well...I simply cannot afford to pay 5 years upfront today.

Great customer service. Left no unanswered questions and I will definitely be referring friends and family if they are ever in the market for home insurance. The price was also very competitive which I appreciated as I was looking around at different companies. Mark had the upmost customer service when I dealt with him on the phone which made this process efficient and quick. If I have any more question I know who to call.

Filed claim in the evening and was contacted by Select the next morning and had an appt with contractor the next day. This is my second claim. No status received from my first claim. The contractors seem a little janky. Selects staff are fairly polite. Still in the middle of my second claim and the contractor wants $275 for a test plus $45 service fee. We will see how it turns out. This claim will determine if I use them again.

Set up of initial Home Warranty, We have not actually used the home warranty yet. We just set it up for the purchase of our new home. I will be more than happy to write another review once/if we need to use the warranty service. We recently just filed a claim for our pool pump leaking. As soon as we hear back I will give a full review of our experience. Thanks in advance for all your help.

I am very pleased that I didn't go back to home warranty coverage because SELECT made me feel as if I was family and that they are here for me. Great price, coverage etc. The rep Chase was very professional and confident, offered great service and price. Offered me a discount for my military service. As a retired family we need to watch our money and get the best service for the buck. The buck stopped here, Thanks again for all your help with this Chase.

AC not cooling. Outside professional says it probably should be replaced. This is the unit's second malfunction in last 45 days. The cost of last visit was $233.00 and it has only been a short time and the unit is again in need of repair. The unit is between 12 and 15 years old and is the original model. My contact with Select says a provider will be presented to me in the next 48 hours, which is fine with me.

Abraham ** from Select Home Warranty called me and wanted to make sure that all my questions where being answered since there was a confusion with my renewal request. Not only did he answer all of my questions professionally and with knowledge he also helped me with my renewal process. Abraham made it easy and fast and even though with all of today's technology that is not easy to find. Mr. ** also pointed out the savings of today's transaction and helped me save some money as well. I would surely recommend Select Home Warranty and give them a thumbs up for excellent Customer Service.

My Air conditioning unit was having issues, so I called to schedule a service tech to come out, and it turned out to be a leak in the unit. The service tech let me know that he’d have to submit his findings to warranty, and that they’d be contacting me with there findings. The following day, I believe, I received a call and we were discussing the issue of the unit, and it turned out that the unit had a Freon leak in it. I wasn’t able to use the warranty as Freon leak repairs are not covered under the policy. I ended up deciding to get the unit replaced, since there were no guarantees sealing it would work, and the unit was pretty old as it looked and was.

Zach was very good at explaining your product. He took the time to answer all the questions I had. I didn't feel pushed. He did a excellent job. I felt comfortable doing business with him and felt he was truly concerned about my needs for the House and what my budget was. Being able to stay within my budget and get good service is key to me. Zach gave me the understanding I needed to make a wise choice. Thank you.

On 9/29/2019 I reported that my refrigerator is not working. It was not cooling the food. I called and placed a claim with the company. The following next day at around 3:00 pm I called to obtain some sort of update as to when a technician will be coming out. They stated that they have nothing as of yet. I called 48 hours later and yet the very rude customer service staff stated that they still have no available technician in Chicago. Let's keep in mind that this is the 3rd largest city in the US and yet they do not have anyone. I have lost all my food as of yesterday evening and today 10/2/2019 they stated I will have to continue to wait as there is nothing they can do. The lack of concern to this issue is unbelievable.

I called Select Home Warranty today, since I had not received an email confirming my new service I applied for online. The representative I spoke with resolved my issue quickly. He was able to provide the best possible value for the plan I was interested in. I signed up for the annual plan and the representative applied all the discounts I was entitled to. The representative made sure that I received all the information I needed regarding my plan.

This company has held me hostage for 21 days without any help except apology after apology on why my claim is still under review. I have 2 service calls from 2 companies that do not fix refrigerators and I am being asked to bring in another service call by the way at 60.00 each to tell me the same thing the first 2 did which us the compressor is broken. AND THEN LET IT GO UNDER REVIEW AGAIN to tell me they are not going to fix the problem. Manager will not talk to you on the phone and still will not call you back. I am beyond frustrated that I called my own company to fix, but then why did I pay for a warranty company to help me when things go bad. It is a scam to get your money. Frustrate you till you give up and they just keep and collect your money.

This company is a complete waste of money, they send unqualified idiots to service their claims, then refuse to pay their claims by tricking you into accepting a small reimbursement with a promise to do more later.

Extremely poor service and followups. I had an AC issue during peak summer and the dispatch team could not get Tech to come onsite for almost a week. I finally gave up and got the AC repaired myself (paid $650 but yet to receive my claim, SHW are approving $250). Second occasion is regarding my claim open for Oven repair. The claim was submitted on Sept 5th 2019, the Oven is still not repaired. I have already paid $45 as diagnostics fee to the tech. It's now almost 1 month that the issue is still not fixed. Very poor service.

Updated on 11/06/2019: I paid Select Home Warranty $440. Due to the fact that they screwed me on my claim, because they didn't cover labor, they only covered parts which I would have come out much better if I would have bought the parts myself, then they screwed me on my refund. I cancelled due to them screwing me. When I got my refund, it was even more short as my calculations were not adding up. Due to the fact that I cancelled because they screwed me, the $140 that they did pay to the plumber for the claim they screwed me, they deducted the $140 from my refund. UNBELIEVABLE!

Only call them once in the four months that I had the policy to look at my dishwasher. I made the claim on August 24, 2019 and today is Sept. 27, 2019 and no one has came out to look at it. Every tech that they assign to my claim tell me that they don't do business with them. I have spoken to several supervisors and the matter is still not resolved.

Please don’t buy any policy from this company. They are not accredited by BBB and they have over 3000 complaints on the BBB site. THEY ARE A SCAM!! They will never cover anything and always find a loophole to make sure they don’t cover anything. They expected me to have records for 3 years on a home I purchased a year ago. New homeowners BEWARE, they expect extended maintenance records on all your appliances and even with some documentation, they reject your claim. Worst warranty company with the worst customer service. Please Stay Away from them, pay a little bit more but at least you have coverage you can use.