Select Home Warranty Reviews

Richard did a great job in explaining the coverage and different plan options. He had knowledge of specials and coupons that were available. He also told us about other discounts that we could use and explained them very well. He was quick, efficient, professional and knowledgeable. He set up our new plan quickly and answered all our of questions. He provided his direct contact information. Richard provided a great and easy experience in signing up for a new plan.

The customer service agent followed up concerning a new claim I submitted. He was very professional and courteous. He asked me for details concerning the issue and answered my questions regarding the process. I provided him with my tenant's name and number so that he could be contacted for scheduling with the technician. I have not heard back from the tenant or company so far because it has only been a day since the call. However, I have no complaints so far and would work with the customer service agent again.

Zachary was a please to speak with and made the process easy to understand and purchase. He was very professional and a great salesperson with a good sense of humor. Your pricing is very reasonable. Great team member!

Just bought the Select Home Warranty, David on the phone was very nice and very helpful. The phone call was a good experience, I will update or add to my review as the service continues. This home warranty covers more for me than my previous one and costs me less on the actual payment and service fees. My current home warranty is more expensive and covers less items, as of right now this one is a better option.

I had a contract with them and they sent over a company by the name of M J appliance repair. I initially had two issues I wanted taken care off. Both were handled by the same appliance company. They came and inspected my washing machine and determined that I needed parts which were ordered. My Ac unit was not working properly and the tech told me to buy a liquid from the store and run it through my AC pipes. I ended up with chemical burns on both my hands because I didn't know what I was doing. (Why didn't the tech do the work himself. In anger I cancelled my policy with SHW. I had a change of heart and came back to them within a week and wanted to continue my original claim re: my washing machine, they denied my claim because it was a prior existing condition (even though it was never taken care of the first time). They lost a customer because of a technicality in the contract. What I should do is sue them for the burns to my hands!

Do yourself a favor and stay away from this company. They are nothing but a fraud. I signed a contract with them for 3.5 years. Paid upfront. They gave me VIP service. After a month - I filed my first and the only claim for plumbing issue. 20 days later they sent a tech - who broke my shower, stole my jewelry, took a part out of my shower and never came back. Numerous calls to the company and multiple conversation got me nowhere. I cancel my contract, after 1 month staying with them - they never refund me a penny! Lawsuit was filed with the Small Claim Court and won! The company never showed up!

Horrible company, terrible customer service. Don't waste your money! Any claim you file they will find a way to make sure it is not covered!! Customer service reads from a script and they pass you around until they finally tell you whatever your claim is, it isn't covered by them!!!

I just enroll with Select Home Warranty, They are real good sellers, very persuasive but with great prices against other companies, besides you get 2 extra months free and free roof coverage. You need a home warranty plan to cover the costs of repair or replacement of the appliances, specially the A/C and heating unit. This company by the moment Has the Best Deals If You’re Looking to Switch Home Warranty Companies so far, see the best plans right here.

Select Warranty company refuses to reimburse me for repairs.

I bought a policy for Select Warranty and my AC needed to be repaired and they said they were going to reimburse me and they never did! I had to practically beg them to cancel my policy. I would never have another policy with them. Select Warranty is misleading and crooked.

I was looking for a home warranty. I was quoted a monthly price and was told it covered up to 11K per year accumulative. They withdrew my 1st payment out of my account then I received my policy. The price that I was quoted was wrong, and nowhere did it state 11K was covered. I called and was told to call back the next day in which I did. I spoke with Ray again who is suppose to be a supervisor who was well aware of the problem in which he transferred me to the sales rep. Sales rep Ralph fixed the pricing and spelling of my last name and emailed me over another policy. In reviewing my policy again I had to call back for a 3rd time to once again state nowhere on the policy does it state 11K is covered.

Sam was a really knowledgeable sales representative, asked good questions, and gave me good information. He found us additional discounts due to our age bracket, home ownership, and length of time in residence. We look forward to having this home warranty coverage and hope it surpasses home warranty policies we have had in the past that required using service providers who were not adequate, could not come in a timely fashion, and which refused to replace defunct air conditioning units, instead sending parts for repair taking 4 weeks in the mid summer ridiculous heat in Charleston, South Carolina! We always keep our Greensboro home in excellent condition so it will be nice to have this safety net.

I applied and paid for a warranty with Select Warranty in the beginning of October. I received several phone calls, but I couldn’t get back to anyone until Thursday October 31, 2019. The phone rep. didn’t seem to know why I was calling, he didn’t ask until I attempted to explain again. He then was able to pull up my contract, but didn’t review it with me. I had to ask questions; what’s covered, how much, next payment due date? He did agree to send a copy of warranty via email. And call ended.

I had a very responsive and concerned customer service rep, Sol **. You should be thankful to have such a super rep for your company. You don't find many concerned employees today and he was certainly going above and beyond to please me as a customer. Thank you very much! I only called to check on what was available thru your company and ended up signing up for a nice program. I ended up feeling good about the purchase and have the reward of being satisfied for money well spent. We hope we will never have to call for service, but it is a relief to know that there is a good company to back us up if needed at any time. Thanks again for having a dedicated service rep that gave his best to make a satisfied Customer.

The two technicians (Jonathan and Ron) that were sent to address the plumbing problem of my leaking bathroom sink arrived in a very timely way -- arriving at 1:00PM (in a scheduled appointment window of 1:00 PM-4:00 PM). They properly identified themselves in a very friendly manner. They then proceeded to, effectively, take care of the existing problem in a very courteous and professional way. They left the work area in a very clean condition. Indeed they were excellent service representatives of Ultimate Drain Cleaning and Service.

Hope to find you well. Aberham did a very good job telling me about the plans and how they worked. I recommend him to anyone who needs more knowledge about the plans. He was very polite and answered all my questions. He knows how to talk to customers and answer all questions. This sounds like a good plan I hope so. If I have any questions I will call him for answers.

Thank you Sam for a wonderful, painless experience. You were patient with us while we asked every question that we could think of to make sure we would be covered in case of an emergency. You were also extremely patient while we did our research, which just let us know that your rates were impossible to beat. Thank you for the call back and for following up without being pushy. We really appreciate great customer service, so this was an absolutely wonderful experience.

Last year I purchased their most recommended bronze plan for 3 years for almost $1000 and was told it would cover water heaters. The website also states that it covers water heaters. My water heater just went out and it will cost $1600 to replace it. The company took three weeks to get to a resolution and finally sent us an email saying that they will only reimburse us $175 for the new water heater because it is 12 years old (which is not that old for a water heater). The contract that they sent me AFTER we discussed coverage and paid for the warranty has fine print that says they will only pay depreciated value on ANYTHING.

It was an easy process to sign up. Steven ** was a help showing me the information I asked for or rather telling me. He was knowledgeable and understanding of my plight with Total Home Protection. I think I've went with a good company this time also the Right company. I was less than happy with my first try at a home warranty plan. But the things I have read and the reviews I've seen lead me to believe the way I do. A warranty plan is a must I feel for home protection from high bills.

SHW website is so misleading. They advertise multiple industry awards that I can't imagine are legit, based on their customer service. They sell 3+ years warranty that seems really cheap per year with a low co-pay, but it doesn't really cover much because of all their cleverly written exemptions. Their online advertisement says they will "repair or replace your appliances, it's just that simple." But they don't. They pretty much just tell you your appliance is worth $150 and that's what they pay you, if you're lucky.

I file a claim for my water heater and they ask for the serial and gave it to them. And I also informed them that it was still under warranty and they assigned my claim to a local technician. And they came out and did an diagnosis on my water heater and charged me a $60 deductible. And I was sent an email stating that my claim was denied because my water heater was still under warranty. They was aware of that in the beginning, I’ve called several times to speak with a manager but they tell me every time that all supervisors are busy and will call me back within the hour and they never do, I’m very disappointed with the service that I’m receiving from, I think they are practicing some business, I think they should refund my money after knowing that they were not going to take care of my claim.

Sam ** was very courteous and helpful in saving me money on my home warranty. My yearly coverage is about 1/2 of what it was through the previous company, and my service call deductible is dropping from $100.00 to $45 a call. I am going to cancel the home Warranty on my other home and give Sam ** a call to cover that one also. For only $200.00 more than what I pay now, I can cover the house for 3 1/2 years instead of only 1 year. Also, the service call deductible will be less than half of the old company.

The online claim form is simple to use and I received an email with the claim number immediately. Waiting on a call back from a repairman who is scheduled to call in the next 48 hours. Hopefully they will call tonight or first thing tomorrow. Luckily we had a backup refrigerator in the garage to keep all our food cold and especially the beer. Go Astros tonight I hope they win the world series. The refrigerator has been well taken care of over the years.

Terrible service. Words cannot express how dissatisfied I am with this company. Due to a mistake from Select Home Warranty’s side I was refused service and had to find and pay for repairs myself. After about 2 months of countless calls and emails they fixed their own error, but the reimbursement is less than half of what the repairs cost. Do not buy home warranty from them. Go to any other home warranty company. The system only allows you to submit good reviews.

I currently have water damage in my basement. My sump pump is not properly functioning. I expected to have it checked and replaced if need be. However, I got it checked ONLY. The local professional assigned wasn't given authorization to make the repairs, even though he agreed with my assessment. Now I am waiting further while rain in the forecast. I tried to get my situation escalated, but was met with excuses and a lack of results. I was told that a supervisor wasn't available since it was after 6 pm. So I guess I am to believe that no supervisors work past 6 pm until the following morning. I just wanted simple customer service with a little common sense.

Jeff went out of his way to give me the best deal for a new home warranty. After receiving a bill for a renewal from my current Home Warranty company, I decided to look into other companies. My bill nearly doubled. The service deductible is 3 times as much as Select too. My bill nearly doubled. Jeff explained everything very well as well. If I want to cancel I can at any time and get a refund prorated. The policy is also transferable if I sell my house.

Contacted to get my water leak stopped called and told problems. I was instructed to call a qualified plumber since Select Home did not have anybody for 24 hours. This was major water leak we had to get repaired. I have got repairs done and now I am waiting on my reimbursement forms to get started on my reimbursement. Thanks thank goodness that you have a BLESSED day. Thanks thank transportation. Thank you. Thank you. Thank you.

Updated on 05/30/2020: I had to call in for my pool pump. It suddenly stop working. They answered my call within 1 min and immediately reach out to have a tech come fix my pump. They was friendly. It's my first time filing a claim. Hopefully everything goes well. I hope Select is true to their words.

Great price. Outstanding customer service. I got to talk to to an actual person who answered my questions and guided me in getting the best warranty for my needs. I was offered additional discounts and warranty extensions for exceptional pricing. I highly recommend Select Home Warranty over others. I have tried two other consumer recommended companies and they do not compare to Select Home Warranty on their customer service, prices, longevity of warranty and low co-pay. Having that peace of mind that my home is protected from items breaking or the high cost of replacing or repairing appliances, hot water tanks or even heat and air conditioning is wonderful.

Ray ** was very helpful in helping me with the plan coverage that I needed. He offered many discounts and even though I couldn't take advantage of a few he was very nice. I have not had to use the coverage yet but he answered all my questions. I feel this is a great policy for me due to being a single mom. I hope they are as good as Ray stated. I will give more feedback after a service call.

I was very happy with my service even though I didn’t necessarily like the mechanics they sent because they didn’t get back to us to schedule correctly and then they forgot to send the diagnosis in to finish filling the claim. Select Home Warranty could sense my urgency to get things done. After the mechanics were very unprofessional and did not do their part on time Select Home Warranty did and they did it quickly which I appreciated. I was told they would prioritize my case and I felt as if they did just that. I received a response that same day and follow up emails were sent as quickly as possible.

Richard was very polite and knowledgeable of what I was looking for. I researched several other companies and Select came through with flying colors. I wanted my whole house covered from the roof to the plumbing and I got it. The other companies did not have coverage for the roof leaks and that was important to me. So, if you need coverage for your home go with Select Home Warranty. I live in Florida and the heat can get pretty bad sometimes and the AC's don't last very long. Now, I have peace of mind.

Select Home Warranty is not legitimate. They delay and recycle calls, ask for the same information over and over, and try to get the customer to simply give up. This is the second claim I've made with Select Home Warranty, and the second I paid 100% out of pocket. Oct 17 2019: Refrigerator malfunctioned and stopped cooling the freezer and refrigerator sides. Opened a ticket with Select Home Warranty (provided issue description, model and serial numbers, etc. Oct 18 2019: Select Home Warranty dispatched Contractor A, who scheduled their diagnosis on Oct 21 2019. Oct 21 2019: Contractor A visits and diagnosis the problem as a de-frost control board, but they clean the coils and say to call back if it breaks again. It broke again the same day. Part must be replaced. Requested repair.

Sign up process was simple and quick. Agent called immediately to verify information. Coverage seemed as good or better as competitive warranty companies. Roof leak coverage was an extra bonus. Looking forward to seeing how they do. I have had experience at previous homes with other home warranty companies, some good and some bad. The proof is in how easily and quickly the company can schedule a repair and the quality of the work.

Received email rejecting my claim due to not having "fixture" coverage on a recent claim for plumbing repair. When I called to add the coverage I got bounced around in the system due to the reps not knowing what to do since the work had been done already? Very frustrating experience with the end result of my needing to recontact the plumber and ask them to submit a new invoice plus my needing to add coverage to my policy?! This happened back in September and I am now just learning of the problem. Was also not happy about surprising me with "it's not covered" email.

While trying to sell, he didn’t give me the whole information about what is covered and what is not. When I asked about AC, he said yes it’s covered. I trusted him and signed the contract without reading all the pages of contract. Then I came to know that the Freon, condensation etc are not covered. I paid money for five years and would like to cancel and get my money back for the rest of four years. This warranty started from January 9th of 2019. Very very dissatisfied customer.

I was never given an order number. I have called several times because I was given different answers. When asked to speak with a supervisor the agents did not comply. Finally when I got Johnathan at ext **...he was polite, professional and courteous in answering all my questions. So I would give him a 5star rating. Yesterday the man was nice and gave me a ext number. When I tried to reach it today it did not ring. Feel free to contact me if you wish other comments.

Jeff was professional and courteous. I received a fair price for a home warranty. I do hope I will be satisfied with the service if not I was told I could cancel at any time and receive a refund. We use to have a home warranty and were very pleased with it, they no longer were servicing our area so it was discontinued. I have been looking to get another warranty in place ever since. I do hope I will be pleased with Select Home Warranty.

Once the complicated and confusing claim was elevated to his level, Jeremy settled the dispute quickly and to everyone's satisfaction. He reviewed the details of the policy, explained why the claim had been denied and then went on to find a solution that everyone was happy with.

Denied one of the most essential parts of heater. Without this part it does not run and would explode. The contract states that it covers all essential parts necessary for the furnace to function. This part is it’s the main part to get gas to a gas furnace. Without it the unit would explode And not run. If I could give zero stars I would. Took several days to find a contractor. Upon calling some on my home I found several contractors that said they refuse to work with Select Home Warranty.

Customer service was okay when I put my claim. I just hope I have respectable company who y'all refer to help out my solution about my power going out in the kitchen because now I have to have a lot of extension cords all through the house and I have to throw away some food + clean out the deep freezer now which is spending mom extra money but I don't have to do so hopefully my issue will be Solved soon as possible a professional way.

My experience so far has been pleasant and professional. I’m looking forward to having all my mechanical systems covered with this warranty. This company had some of the highest rating that I’ve seen in the home warranty field. I was sent a full pdf of my policy and look forward to working with Select Home Warranty. I first found them online and was contacted by an agent who was courteous and knowledgeable about the policy. I told him that I was a realtor and that this policy could possibly work for some of my clients.

I called in and was greeted by Richard **. I explained that I needed home warranty insurance and needed a quote. He was helpful in explaining what my options are. He was patient, since I needed to discuss the options to my husband and very knowledgeable. He was able to give us a good deal. I am just hopeful that once it comes to using you guys you are as good. Richard was also very prompt in sending the emails in regards to the contract.

So far, this company and its representatives have been very kind and courteous. Everything was explained very well. I feel confident And am very pleased with my choice. I wouldn’t hesitate to refer anyone I know to this company. My Home is in good hands and I have much relief knowing if anything were to happen I have a reliable company to depend on and help me with professionalism and confidence, I know I made the best choice that’s out there.

then the claim not cover. That was false advertisement. When I called customer service they were not able to help with that. Even repeatedly I told them I was told that was covered in the beginning they ignored the fact and they say, "There's nothing we can do".

After purchasing our new home we decided to use Select Home Warranty as our warranty company. 7 months after we moved in we realized our a/c unit needed replacing. We contacted Select Home Warranty to file a claim. After a ton of back and forth communication they finally said they would only pay $150 for the $8000 unit we had installed. When we asked why they were not going to help cover the new unit they responded that we had to have 3 years worth of maintenance records. I repeatedly asked how the hell someone was supposed to have 3 years worth of records when we only lived here less than a year. This company misrepresented what they would cover during the initial purchase process for the home warranty.

Operators have been nice but the first contractor stood us up 2 times. Asked for a new one 5 days ago and still haven’t heard from one. I don't want to get my own because it takes y’all 8 weeks to get refunds and I don’t want the hassle of trying to get my money back. Y’all will only approve $100 and it will probably cost a lot more than that. Even with my $75 it will most likely cost more than $175. On my last claim y’all replace at the lowest cost possible. I feel like I should get my appliance replaced depending on the brand I have, not the cheapest one possible.

Heat pump had error code. Technician analyses the issue regarding the error code and corrected the problem. Very helpful and knowledgeable. Cleaned the filters of the whole house air cleaner and unit was working again. Very happy with the timely response. Technician showed up at the promised time. In the past this unit was cleaned twice a year by our contracted service company and for the last 4 years since we had this unit installed there was no issue. We are satisfied with the service delivered by your company.

Even though I'm new to the company everyone has been very helpful and polite when I call to ask a question I don't understand. Just switched from American Home Shield because they cheated me twice. Saw you were one of the top Home Warranties so wanted to give you a try and hope you're a better company and a honest one. So thank you so far. I don't have a order number yet or account number. Could not open my attachment on email. Waiting for hard copy threw mail. Thank you and Have a blessed day.

Don't waste your $ on this company. I turned in claim yesterday for over the counter microwave. Agent told me would be receiving new unit as they don't repair microwaves and I would get an email letting me know how to proceed. Today I received the mail and instead of getting the new unit I am told I get $90 toward the purchase of a new one and they don't cover installation so I told them I was going to cancel the policy, get the microwave and send them the receipt for the $90 reimbursement. Was told that I would have to keep the policy in effect to receive the money from the claim. So I pay another $38 bucks to get back the $90, if I even do. Rating them a 1 is still too good.

Select Home Warranty was chosen by me when it came time to renew our home warranty insurance as I was very unhappy with the program that was included in our original home purchase. Select Home Warranty has reasonable rates and friendly people to help you if you should have a claim. Other companies say they will cover you, but I have found that the customer service is lacking and we ended up replacing things that were suppose to be covered, and had to wait days for their service people to show up. I feel confident that Select Home Warranty will be the home protection plan I will stay with and, in fact, just renewed for 2 years!

I have contacted SHW on three different occasions. So far, all claims have been denied. Sunday, my water heater broke. Today, a plumber spoke to SHW on my behalf. As soon as the plumber used the word "leak", your representative immediately stated my claim was denied. They were on the phone less than 30 seconds. Please review the call so you can see I'm not exaggerating. So, I've got stage IV cancer (I'm on disabilty) and there is an infant living in the house with NO hot water. When I bought this 5 YEAR WARRANTY, I thought it would be helpful. It has not been helpful. I've used the warranty for 2 years with nothing out of pocket with your company. I want the remainder of my warranty paid back to me, so I can fix my water heater.

I had a very good sale rep. He explained to me all of the things that would be cover, the free item that came with the warranty, and how to add on items that was not cover. He told me all about the cost of the warranty, the service charge that I would be paying, and how I could receive 2 free months. He did not try to push me into purchasing the warranty, he left that up to me.

We have a toilet leak in our guest bathroom. We also have a toilet leak in our master bathroom. This is my first time using the warranty. I emailed the first contact person and that was a Abraham. He responded back very quickly. I then called Abraham. He explained that I needed to be transferred to another department. I was then transferred to the claims department. The gentlemen answered all of my questions. He explained everything well.

We are having a problem with the garage door in our home. Althought we are still working on getting it resolved the Select Team has been in contact and is trying to find us the right person to help us with the project. I have had several phone calls and emails from the team as they try to help us and I appreciate the contacts to keep us updated. They also gave some other options to consider which is nice as you are trying to fix a home challenge.

Jeff was very helpful and knowledgeable with helping design our home warranty policy. The policy offered was a very good price for what would we hoped would give us “peace of mind”. We have had to make a few claims, unfortunately In our case for heating/cooling that did not have any company contracted with them to come look at our issues. We are supposed to have coverage for heating and cooling. I recommend you read the fine print as we were told our appliances were not worth fixing and we were offered a minimal amount of money towards the purchase of brand new appliances.

I just purchased the warranty, therefore, I cannot comment on service whether it is good or bad. However, based on prior warranty companies I have used, Select is best for my money. I will make an evaluation again if and when I use the service. People I know say Select is the best they have used also. Since this is my first trial and old adage will apply, that is the proof of the pudding is not in the looking but in the eating.

The insurance did not pay for the new microwave unit. I had to pay approximately half for a new one. Galaxy Repair did a great job of locating a model that would fit in the old microwave space. Galaxy was very accommodating with the appointment time that I needed. The Galaxy team was quick with responses to my calls and efficent in the work done. I would recommend them anytime.. Thank you. It took awhile but with patience everyone ended up happy.

Sam was very knowledgeable and answered all my questions. When I kind of bulked at the price he managed to get me a Senior discount. (I'm 76, but he was nice enough not to ask me directly.) He also got me a15 month contract! I have to see how the actual warranty works when I need it, but as far as signing up and customer service are concerned I would say that so far you are doing an excellent job.

Sam was courteous, informative and helpful. Sign-up went smooth. Subsequent claim has been Extraordinarily long and fraught with numerous delays. After 3 weeks it is still not resolved and I'm still jumping through hoops like taking pictures of my washing machine for them and using the laundromat. In the mean time I have had to call numerous times and send the same information repeatedly. So far, so bad with my experiences. Hopefully they will get on the ball and start providing service soon.

Great communication, easy to talk to and was very knowledgeable. The salesman explained information that was easy to follow and was easy to understand. Looking forward to doing business with Select Home Warranty. I would recommend this company to a friend in the future and hope they will also. I look forward to having this home warranty hoping for the peace of mind if something does break down will be repaired in a timely manner.

Bruce at Select Home Warranty did a Great Job! Very helpful from start to finish. Bruce went into the details and answered all of our questions. He was patient and never pressured us. We appreciate his can do focus to help us get things set up. His flexibility was better than expected. Looking forward to a long term relationship with Select Home Warranty!

I am so angry!!!! I spent $2,000.00 for a five year warranty. I have now had three claims. The first was my refrigerator that took weeks to get repaired and eventually, I had to get my own repair contractor because the "Technician" SELECT HOME WARRANTY (SHW) sent couldn't do the job and I never received reimbursement for the second technician. The pump in my dishwasher died on 8/16 and it took until 10/10 for me to just get a reimbursement check of $350 APPROVED which I have NOT YET RECEIVED. In addition, the "Technician" SHW sent charged my credit card for over $800.00 in small amounts and he did NO WORK AT ALL. I had to dispute the charges with my credit card company, again which has yet to be resolved. Then I had to buy a new dishwasher which cost me over $900.00.

Customer service is not able to provide any information except you will get an email soon. When they do provide answers I have found it to be incorrect like telling me a claim was approved when it was not. Managers will not speak with customers about issues. Contractor sent to house was a joke. Did not even have tools and asked to borrow some of mine. This company will not pay out fair on claims. They find ways to avoid paying even after I was told it was approved. Now that I am upset they will not even speak to me or take my calls. Highly recommend stay away from this company. They are the worst home warranty I have used.

I have a roof leak. Hazel was helpful in getting my claim filed. Waiting to see how long it takes to get someone to look at the roof. I told her the water was visible in the master bedroom. I requested she expedite the claim because it's raining now. She said she would mark it urgent. I will now Wait to see if I get anyone to contact me soon. I will know more about the company's warranty coverage and how soon I hear from someone. Hopefully it will be soon!

I wasn't sure if I wanted to go with the warranty service however after speaking with the representative I choose to sign up. Then speaking with another account rep. I was convinced to sign up for 2 years with added discount and free months. I would recommend my neighbors and family to sign up for this valued warranty. I was impressed with the representatives I spoke with as they were able to answer all my questions with clear informative facts.

I bought a home warranty to cover my very old HVAC. The HVAC broke and I put in a claim. The HVAC repair tech noted that the motor was broken, and that the system was low on freon. SHW declined to cover the repair/replacement because their contract covers broken motors, but not freon leaks. I called to object and was told to pay for other HVAC repair personnel to evaluate the system, and submit their evaluations in writing. I paid for, coordinated, collected and submitted 3 separate professional HVAC evaluations that all state the problem was a broken and unrepairable motor. SHW still refused to pay, when I asked why now, they stated that they needed 3 years of maintenance records before they can pay. I produced 3 years of maintenance records and they still refused to pay claiming that the problem was a freon leak, and as such is not covered. This completely ignores/contradicts multiple written testimonials by professional HVAC repair personnel.

After 8 days with no AC I am being told the max coverage is $150 for repairs due to my inability to produce 3 years of service records. This information they had 7 days ago, why wait 8 days to tell me this? No one wants to give you a name so you can refer back to the same employee, no supervisor will speak with you. Placed on hold over 30 minutes twice. No one ever calls back, I was told I should have read my service contract, employee admits the disclosures in the contract are too long to discuss prior to purchase, scripted conversations all sound the same and employees will mute the phone while you are talking so you don’t catch on the the fact they are not listening at all!

Heating unit malfunction. I spoke over the phone with a totally nice and considerate Customer Service Dept female. We have not yet had a service man out though, takes a couple days to set one up - I am assuming. I/we will again take the survey once we have a technician come out to diagnose the problem and let you know how the process went. If we are satisfied, we will then refer this company to others for future reference. Thanks!

The technician did not show up. Now I have to call Select back to get him to reschedule. Frustrating. I have another claim **. Select cannot find a provider to fix my bathroom exhaust fan. This is unacceptable. I never had these problems when I used another home repair insurance co. Please set up and do your job to help me. I shouldn't have to search and find my own provider. That is Select's job. Please help. I need this exhaust fan repaired. When it rains water leak through the fan. The inside may be damaged from the water leak. Please please help me with this.

We were Leery of a home warranty because we had not had great past experience with other companies. However, select home warranty has been great so far. Their customer service is prompt and helpful. We just submitted our first claim and it was so easy. You can go online, or if you would rather speak to a real person, I was able to reach customer service in less than 2 minutes. I am pleasantly surprised with how happy I am that we chose Select Home Warranty.

Excellent description of services along with additional items that could be added on to plan. Very customer friendly. Would highly recommend to others who are looking for multi-year plans with excellent coverage and low service call fees. Additional coverage options were a plus and unexpected. Response time was immediate and being able to call a specific rep to help with questions or handle claims is a bonus. Online tech support helps drive this business and puts them a bit above the rest. From text messages to instant emails and easy online portal access. Not too many things to say negative about Select Home Warranty.

My husband and I are having terrible service from Select Home Warranty. We submitted a claim for the first time on their website for our stove burner repair. There is a $125 flat fee that we had to pay for the technician that was sent by Select Home Warranty. That technician showed up and inspected the stove, and ensuring us that he would come back the next day. But guess what, he never showed up again, no call, no text, no pick-up phones, just like he disappeared.

You and your technicians/vendors are thieves. Not only did your vendor approved his technician for work he knew wasn't going to be approved, but he was ready to sell a unit (commercial, mind you) for a residential property. Then upon 2nd call from tenant, your vendor 'realized' the type of unit currently installed and decided to lower the price. Again, never actually providing actual repair options, just the option to replace. The company kept telling me I would receive the decision on my claim within 24-48 hours via email. In total 4 business days went by and instead of an email, I received a call to tell me the claim wasn't covered. Based on the policy exclusions.. Funny, this could have been resolved in 10 mins if anyone had actually been providing specific information and communicating with the company. And after reading all the disclaimers, nothing is covered by these policies. A total rip off.

Abraham, was very friendly and patient fully explained the plan and answered all my questions. He explained the great benefits that Select offered vs other competitors and the value they represented. He made me feel like a valued customer not just a number. He stated that if I thought of any further questions later I could call him. Abraham is a great asset to your company. I feel much better now that I have a home warranty with Select.

He answered all my questions and I feel I have a good deal compared to 2 other companies I received a quote from (or experienced). I appreciate that he didn't keep pressuring me to buy the yearly plan. He was professional and gave me reassurance that if I have an issue, it will be resolved within a timely manner. This will be my first home warranty for my home and I think I will be satisfied with my decision.

Service was good and prompt. I called in to get my contract changed and they sent it back prompt with the corrections. I had wanted to add roof coverage to my contract and they did not initially have it on there so I called spoke to a rep and they sent it back corrected. I hope this warranty company is better than my last Customer service was prompt in answering my questions and getting everything corrected.

So far so good. The sign up process was really easy. Had trouble online so I called and spoke to a very helpful person who enrolled me pretty quickly. He even told me about better deals than I saw online and saved me some money with cheaper premiums and co-pays. I have not had to file a claim yet but am impressed so far. When the time comes I hope the claims process goes as smooth as it was to enroll.

Courteous, friendly, knowledgeable and helpful! He helped me to understand the plan and all of the features I was receiving. The annual cost was very affordable. Just signed up and I am looking forward to transferring all of my properties over to Select Home Warranty. I rarely need to call, but when I do I need for my company to be there and available and I know Select Home Warranty will not let me down.

I spent this morning comparing home warranty companies including the one First American we currently have. As it didn't seem they wanted to keep us as a customer I began with CCB Consumer Credit Bureau. I checked a few and saw Select Home Warranty had the best rating! I searched online and saw they had a good policy. I filled out the info and a very nice man Abraham called me right away! He went through everything with me that my policy would cover, including "Free Roof leakage" and 2 months Free!

Agent was helpful. Offered a number of renewal options. Contract number SHW-**. Tried to get me to buy 5 years upfront - price was reasonable but I didn't have that amount of money to spend. Offered to take it in three payments but still not work.

I don't care for waiting 48 hrs before someone is called for just get an appointment for the repair! I called a few months ago because my built-in micro didn't work. I was told you don't fix built-ins. I called a local co. And it was fixed the next day for $340.00. Makes me wonder if it's worth it. If this problem isn't covering timely manner I will be forced to leave your co. I hope this problem can be fixed soon!

I recently used my Home warranty for electrical problems that I had in my home. When calling the customer service line they were able to pull my account up by my number and confirm that they were talking to the correct person. They updated me on them finding a tech. The tech they found was very nice and reached out to me giving me a time frame when they will be at my home. The process of confirming if my claim was approved I didn't like. The tech said that when they usually call in that the home warranty will call a line and if it's unavailable they will reach out to a manager. The tech stated that they will call back. The tech waited around a while to see if he would get the approval to fix my electricity. We had to reschedule for him to come back out which was an inconvenience for me because I had to take off of work the next day. Overall I did have a great experience. I just believe it may have been the customer service rep we got that day.

Claim/washing machine. I notified the warranty company, email and phone. They were extremely timely, with a response and followup. The technicians were professional and got the local representative out in a very timely manner. The technician dispatched came out in a timely manner and were professional. The technicians notified the warranty company to provide them with the diagnosis of the problem. During my tenure with this company, they have been very helpful. I would recommend them, to others, for a home warranty.

Rep did a good job explaining the coverage. I would have preferred knowing all of the options and discounts earlier in the conversation. Only after I declined did he mention the other options. Also, regarding payment options, the rep didn't have details but did point me to customer service. I think for rental property, this sort of warranty service program will be very helpful. I also like the fact that other add-on services are available like for the pool, sump pump, and roof.

So far I am satisfied with the call but have not been able to use it for warranty purposes to evaluate that service. I can say though that I never got a receipt of payment nor did I get an information packet saying what my policy covers... it was very vague... I have had to call and email back several times to get this, which should be given automatically. I am supposedly receiving it today and I hope that it covers what I was told that it covers otherwise the satisfaction will be down.

Had one claim this past week to fix a leaking pipe in our basement. Everything went smoothly, no issues. Called the phone number and described what was wrong, and they emailed me confirmation and said the plumber would be in touch. And that's exactly what happened! Took a few days to get the technician to come out, but since the problem was not urgent, it was not a big deal to wait. The repair was made, pipe was replaced with brand new pipes, and all very easy.

This was the first time I had to submit a claim to Select Home Warranty. The customer service representative was very helpful. He answered all of my questions and explained that I would receive an email once a claim was officially opened via my home email address. I received the email the same day (actually just a few minutes after speaking with your rep) and was able to contact Allstar Appliance to discuss the problems with my dryer. Allstar then scheduled an appointment with me for this week, which is great news. In the past, with another service provider (who I will not mention) I have had to wait weeks before a service tech came. I look forward to working with Allstar who will hopefully will get the dryer up and running efficiently.

Very unfair that a pin hole leak from a pipe is not covered. This warranty seems to be a rip off. Discovered that a pipe leaking from inside the wall. Someone came out. They called Choice Warranty. Choice told them I was responsible for giving them access or pay them $90.00. So I did it. They came back out and then Choice told them. The pin hole leak wasn't covered and I could add that additional coverage for $50.00 a year but it still wouldn't be covered because it's already existing. It'd would be cheaper to just set aside $1.00 a day to cover your own repairs because they are looking for every excuse not to fix your issue. Just sad.

Guys that took order was very helpful. He apologized for no one following up on the last claims. He promise follow up with me. He made sure I had both claim numbers and said I could call and set up the appointment when I was free. He also verified that I received the claim numbers. The order was dispatched very fast. I received an email as I was filling out the survey. He showed concern. I wish more people were like him.

So far all I have done is report my first claim but that was easy as could be. On website there is a place to make a claim. You just input name, address, contract number and issue. Claim is submitted. And I received notice that same weekend day that the claim was received and a contractor assigned. Still hoping to get the repair scheduled today (Monday). That will be the real test. Not giving five stars on other factors until work done.

I spoke to Jonathon ** from your customer service on the phone to discuss starting a new policy with your company and he was professional, informative, and displayed excellent customer service. The deal offered is outstanding and the the annual rate and deductible are well below other companies offerings. I have a policy with an existing provider whose annual payments and deductible ate much higher. Their service is also not very good and one of the major reasons why I am looking to switch providers

I was able to purchase to a home warranty with no hassle with Jonathan **, he was very patience with me and was able to help me get the best service plan to meet my needs. I was running late for work and he stayed on the phone with me explaining the service plans while I ran into work, than I had to search for my credit card to make the payment so I would not miss the sale which was going on. This is my first home warranty since I purchased my home. I thought I would give it a try. I will tell all my family and friends.

My AC unit went out. I called them and technician showed up. He checked the unit and the compressor was bad and due to the age of the unit parts are not available. Everything was working fine on the report that I got from the technician but they somehow say that the diagnose given by the technician says something else which will be tampering. They determine it was a short to ground which is a lie because the unit turns on then shuts off. Then they told me it was due to maintenance. When I ask them to send me the report they denied my request because they are just avoiding to have to replace my unit saying that it was a short to ground which is not covered on the policy. Every time I call to speak to someone above they never have a supervisor working according to them. I would never recommend. This company is a scam to take your your money. They are quick but to pay you forget it it's a nightmare. Worst company.

I submitted a claim with Select and was told they would give me a payout for my broken oven but they won't cover the labor to install the part on my oven. It's ridiculous. I've been with Choice and AHS in the past and never had an issue like this. I talked to the nice lady at the repair company and she informed me that they have a track record of doing strange things like this. Would avoid Select if possible.

Sol was Very helpful and answered all my questions. Impressed with his service for the company. Signed with another company and read their contract and cancelled it because I felt the wording was not in my best interest.. I feel I was given the best price available by Select Home Warranty. I would recommend your service to my friends and family. Looking forward to my future dealings with this company. Hope the service is as good as promised. Thank you..

Great improvement of communication but still poor service. Called to Select Home Warranty yesterday at 17:20 to get an emergency plumber to open the clogged toilet in the single bathroom apartment. The plumber was assigned in a few minutes. What sounds great, however I couldn't get a hold with a plumber for a few hours and when I got in touch with him I discovered that they are not providing drain cleaning and they not provide after hours service. Hey, Select Home Warranty? Are you kidding?

As a disclaimer, I rarely write reviews of companies either favorable or unfavorable. Select Home Warranty is the exception due to my experience. When signing up there are incentives to commit to multiple years with option to cancel at any time. This is not true as I discovered. There are costs to cancel that make it not worthwhile. Contractors that are scheduled after days of waiting and constant follow up claim that they do not service your area. Contractors also complain about getting paid from Select and refuse to work for them. I highly recommend avoiding this company. Previously, I had a great experience with First American Home Warranty.

Customer service was excellent, quick and in a timely manner. So far I am pleased and I sincerely hope the rest of my experience with your Company is just as good. This is my first call for service and the Agent was clear and answered my question plus sent me a copy of my Contract. First time dealing with an Agent since signing up with Select Home Warranty. Made me feel welcome and happy I decided to go with Select Home warranty.

Haven't had to use the warranty as of yet but the guy I spoke with to set up my account and start the warranty was wonderful. Very knowledgeable and extremely polite he definitely knew what he was talking about. He helped us get a couple months added to our service plan without any additional costs. Which included roof leak protection which I was unable to find on any other home warranty on the market. For the price which was fairly average in comparison to other local home warranties the value of this policy definitely outweighed the others.

I opted to open my claim online this time, and the process was extremely simple. The form was short, and the options were relevant to my situation. Now I hope the rest process is as easy as opening a claim. I have had problems with warranty companies (including this one) wanting to cover legitimate items or sending subpar contractors before. So, I am hoping that the remainder of this process is as simple as the online claim filing was.

Dryer doesn't spin. Select Home service representative was very professional, knowledgeable, and courteous. He quickly diagnosed the problem and had the necessary parts on his vehicle. The repair was done quickly and everything works well. Highly recommend this service provider. The service representative also checked out the operation of the entire dryer as well as Lent deposits and the dryer box. The dryer works well and if any future repairs are necessary I really hope that it is the same repair service.

Asked for me to give feedback on your automated claim system. It seemed to go fine although I will have to wait 48 hrs. As for Customer service I haven’t talked to anyone yet in regards to this issue. Would be nice to have a follow up call as this is our first claim. Hopefully it all goes smooth, when contacted within the 48 hr window that will tell quite a bit more info. Curious though if there is any way for faster service what if it was an emergency.

This is the absolute worst home warranty company I have ever chosen. I am literally fighting with the company to complete my claim. For example, Following the first claim, we received an email offering $ 95.00 before anyone even showed up to asses what the problem was! Then waited 2 weeks for a technician appointment to be scheduled. Now, three and a half weeks into the claim process, we are waiting for an additional assessment due to complications with our unit. Before even completing our claim and inspection, the company offered us $ 195 and said that's the best they can do! The kicker is the claim clearly states the unit requires an additional testing by two technicians.

The customer service I received was excellent and that is refreshing in today's world. I would highly recommend Select Home to my friends. The value proposition seems excellent and the reviews I read were very positive compared to other home warranty companies. I was very pleased with the Mothers Day sale which I was able to take advantage of. I appreciate the persistence of the customer service representative so I was able to take advantage of such an excellent plan.

We purchased a home in August of 2019 and had the sellers buy the home warranty of our choice. After doing research, we settled on the platinum plan from Select Home Warranty. We NEVER received anything in regards to the warranty other than a receipt printed by the Realtor for the purchase. Submitted a claim in September that was denied and told via email it was per term 4 of our contract, called the company and requested a copy of the contract. Was told it would be emailed the next business day, that was August 30th. Called again on September 16th, requested again a copy of our contract, was told it would be emailed by the end of the day. I called again October 14th and October 16th still requesting copies of our contract.

I purchased warranty with SHW June 2019 for my son's first home. Plumbing leak 6 days ago was called into your center to have provider sent out. Day 6 today we have both called 2x/day and your company has asked us the same questions that only a plumber would know the answers to. No water now to the house of 5 people, adjacent wall to shower is wet and now has black mold on it tonight. Room is shut down, everything moved out of it and we purchased 2 heaters. Boys have to shower at school or gym. A rep at SHW today named Paul told me to not wait any longer but to call a plumber as they were unable to get us a plumber!!!!

Called and was put on hold for a few minutes. Gentleman verified the name, address and phone number. He listen to the problem I have with the tub handle. I explained to him the faucet was broken so the water would not stop so the water to the house is off completely now. And very quickly he did the research and gave me the order number. And told me to wait on the information to be given me by e-mail to call the contractor.

I found the bathroom floor and rug very wet. I checked for leaks in the bathroom. I remember this had happened once before and the leak was discovered to be coming from the AC unit. The AC unit sits right next to the bathroom. We called the air conditioners repair person and he explained the problem to me. He cleaned it out and everything was fine. This time I went on Amazon and ordered a flexible brush and cleaned it out myself. Although I was disappointed that my problem was not covered everyone was polite and considerate. I was notified quickly that it wasn’t covered by an email. I wasn’t surprised that it wasn’t covered but I figured I would give it a try anyway.

Enrollment was very easy. I was contacted shortly after enrollment on the internet and all of the plans were explained. So far so good. I requested a copy of the contract via a phone call to Select and a email of the contract was sent so I could look over the details of the contract. Also included was the coverage details along with the contract number. I hope in the future everything goes a smoothly as the registration.

Good Experience. I do not have any complaint with Select Home Warranty or the customer service I received over the phone. Also, the technician was on time and helpful. I would recommend Select Home warranty to others. The response to my claim was also timely. I was also able to get in touch with customer services over the phone all hours of the night and on weekends. I hope the rest of my claims with Select home warranty go as smooth as this one.

Though it was not fixed by the contractor, the resolution team did a good job in caring about our need. A reimbursement is a great relief to our family and trust towards Select Home Warranty. I will recommend it to our friends as usual. Though it was not fixed by the contractor, the resolution team did a good job in caring about our need. A reimbursement is a great relief to our family and trust towards Select Home Warranty. I will recommend it to our friends as usual.

Select Home Warranty has been very communicative in my case and have provided excellent information with the policy as well as the claim itself. The customer service technicians were excellent to follow up with clarity and walk me through the claim process. The claim process has been fluid and the customer service representative answered with timely responses and assistance. The representative also made sure to ask me for any further questions or concerns, which made my concerns feel valid and heard.

The customer service was polite, patient. & courteous. I was not on hold for very long. Every question that I needed answer the agent provided me with the appropriate answer. I was very surprised that the cost of the home warranty plan was affordable. I was unaware that the program covered so many items In the home! I am very pleased that I'm at a peace of mind, knowing that if something fails in the house that’s under contract, I have the ability to get it repaired!

We are new customers and look forward to a pleasant experience. So far the customers service has been very nice. We spoke with Issac who explained in detail the warranty we purchased. He also made us aware for some nice discounts. We were Total Protect customers for over 3 years, and had to deal with some not so pleasant customer service people. I'm hoping that we do not have any similar issues with Select. We are looking forward to working with Select over the next few years.

Called for repair of dryer, will not start/turn on. Did not receive call from vendor at all on Sunday when clothes dryer broke. Had to take five loads of clothes to coin laundry to dry. Had to call repair technician on Monday afternoon to obtain approximate time and day for service call. Will have to wait until he returns to office to schedule final date and time for service call. Cannot comment on customer service, value or coverage until work is complete.

I purchased a Select Home Warranty in the hope of never using it. My AC unit thought differently. I called on a Saturday and the repair need approval, which was given by Monday around noon. Considering it was a weekend, I couldn't be more pleased. A timely response, followed by quick resolution and approval for the repair which looks to be the main motor for the unit. I will schedule the repair and would recommend this service for a home warranty.

Select Home Warranty gives my family the coverage I was seeking for our home at a fair price, including all major systems, appliances, and roof leaks. They were also extremely courteous during the sales process. As opposed to some other very pushy competitors that lost a chance for some business, they actually won my family's business and I'm happy to have the contract and the protection we were looking for. I am happy to recommend Select.

Sales rep is very helpful and understandable for my situation. Very great person to work with. The sales rep explains the option that I have and able to come up with the offer that meet my expectation. There is situation with my claims that I was addressing for months and sales rep able to address the concern and resolve the situation successfully. Very knowledgeable and nice rep. We will refer to anyone we know that needs warranty service. Thank you so much for all the help.

Very knowledgeable and polite representative took my info and verified my request and problem, gave me clear instructions on how my claim would be handled and what the time frame would the be. Very good customer service, answered all my questions. My dryer is not drying clothes correctly. I need to reset the timer 2 or 3 times to get the clothes dry. I started double spinning to make sure they were not too wet, cleaned the vent and still not drying fully on with one time setting.

The customer service was hassle free and easy to make a claim. I would recommend Select Home Warranty. The customer service representative was courteous and helpful. I am pleased with the rate that I pay and believe that the warranty is well worth the investment. I will expect the same level of service from the contractor that comes and repairs my roof leak. The representative gave me a claim number so I could refer to later.

I signed up about a month ago and I truly feel like I made the right choice. The agent went over the plan thoroughly making sure I had the right plan for all my home repair needs. They cover things most warranty companies don’t cover. I look forward to a very long positive experience with this company. I have already recommended this company to several of my friends. Thank you for all your help. I truly appreciate the time that was spent.

My friend was staying at my house and called me and told me that my built in microwave made a buzzing noise and would't work. She got nervous and had her husband unplug it. I put in a claim to have it fixed and was told by Select that it was too expensive to fix and that they would only give me $95 toward the purchase of a new one and that I would have to pay to install it and that I wouldn't get the money until I produced a receipt depicting the purchase of a new one. I will not be home till next June and will be renting the property out so this is not acceptable. The microwave was only 4 years old and cost approximately $475 at the time of purchase.

My boiler system that provides hot water to my heating system and plumbing stopped working due to an electrical issue. I called to file a claim right away. The agent I spoke to informed me a technician will contact me within 24-48 hours. 48 hours passed still no technician. I called back to find out what happened. The agent told me I would have a response soon or I can call my own technician. They never informed me I could call someone myself.

The customer service agent was very professional, informed, polite. However, it was never mentioned during our conversation that the ice maker on my refrigerator is not covered under my policy. I am not satisfied with the coverage of my policy because one of the reasons I purchased the policy was to cover issues with appliances like my refrigerator. I wrote my experience was satisfactory for the sole fact the customer service was good. I'm however am disappointed with the policy.

This company has excellent prices. It also has amazing customer service. The representative I spoke to Jason was phenomenal and made the experience 10 times better. He deserves to be recognized or a promotion. Overall I am very satisfied. I will definitely be recommending my friends to this company. I think it would be more helpful if this company gets a bilingual team to help us customers who are bilingual express ourselves better. Thank you so much for your service.

Fred was very helpful and informative. This plan as a single mom is very affordable and seems to cover a lot more that the other home warranty companies out there. Plus, Consumer Reports rated this one of the better home warranty companies so that puts my mind at ease.. Their deductible is fair as well. I hope I will never need them but if I do, it's nice to know that I will be taken care of.

I spoke to a representative who was very knowledgeable about the different warranties offered by Select Home Warranty. It was very quick and easy to set up policy. It was all done within an hour of me placing the initial call. The representative gave me a great discount on an extended warranty, and I was pleased to see the range of different appliances covered by this warranty. I recommend this warranty to anyone looking for some additional reassurance.

Good experience thus far. Service is only as good as the repair technicians that provide the service. Some of them lie and try to cheat the customer which is very frustrating when you are working through a third party. This took place in a past claim luckily SHW did eventually intervene to correct the issue, but it was very frustrating getting to that point. Better regulating the conduct (honesty) of the service technicians would be my suggestion.

The claims department will do anything to not pay out claims. Submitted furnace repair claim and only paid $150. I did the regular maintenance on the five year old unit. Consequently I did not have maintenance records. The repair cost was $1,100. Submitted for leak in the ice maker and without sending a tech out, they denied saying it was condensation or a leak. Not an accurate diagnosis. Submitted for a faulty ceiling fan and they depreciated the cost to replace down to $45 and would not pay for installation. This was not what the sales associate told us. Go elsewhere if you want actual home repair coverage. Total rip-off.

This is the 3rd claim I have filed with Select Home Warranty. I have had the same experience for all 3 claims. The good: Submitting the claim was easy. Customer service agents are nice. The bad: Takes dispatch forever to assign a contractor - I waited over 2 weeks. Contractors assigned do not respond which results in another call to SHW. SHW then tells you to get your own contractor BUT before you can have the work done you have to call their authorization department for approval and your contractor must speak to the authorization department. This call takes at least half an hour usually 45 minutes and the contractors are NOT happy with this. The contractor cannot make repairs until approval is given. Approval or denial takes 48 hours to receive and then the contractor has to come back. I have just submitted 2 claims for payment so I do not know how long it will take to be reimbursed but SHW states in their email it will be at least 30 days.

The technician was very nice, but did a shabby job. When he put the toilet back down after sealing it, he used screws that were too big for the cover, so I have big screws sticking up and no cover. The seal he put around the base looks like someone put concrete around it. It looks ugly. My toilet isn't leaking anymore and but cosmetically looks like a job by a novice who didn't really know what he was doing. Select Home was easy to communicate with and completed the order in a good amount of time. It is the contractor that didn't do a good job, very nice, but shabby work.

I had to file 2 claims as nothing was being done. During my second call I was told not to worry, that the claim was going to be expedited and that the attic fan was covered under warranty. A week later I called AGAIN and then I was told the attic fan was not covered, I never received any emails informing me about the coverage. I asked to speak with a supervisor and was told he/she was too busy and that they will have to call me back. Of course, they never did, horrible customer service.

Repair was not completed due to state of machine. Customer Service very helpful in explaining review and resolution process. Still in review timeframe so I can not comment on final resolution. Company has well structured procedures. I did have to follow up on my own with Select Home Warranty even after double checking with service repair company that they had submitted their report to Select Home Warranty. I was then asked to provide pictures and information that I know repair company already provided.

The tech came out on the 10/10 and said he needed a part and he would come back Monday. He didn't come until Tuesday 10/15. He put the part on and told me it was done. He left and I started washing. The washer stop and didn't do anything. I called him to tell him it stop and my folding door was broken from where he was working. He came back in about 45 mins. He looked at the washer and my folding door. He said the door was fix and the washer have to have a diagnostics (door is not fix). I called Sure Tech. No answer, I spend $20.00 when I go wash.

The representative was very professional but too overly eager to close the sale. Lacking in reasons as to why I should buy your product. I had to pry this out of him. This has made me having thoughts to cancel this contract. The agent although he tried to give me the best bang for my money, was not the most forthcoming with adequate information about your plans and cost - I had to pry this information out of him also. I am currently considering if I should cancel.

The guy was very helpful signing me up with your company. He was bet courtesy and direct. Seemed to understand the workings of the company and benefits of going with your company. He sent me the contract right away and said to call him back if I had any questions. He was easy to understand and answered the phone each time I called in. He explained the benefit of paying in full over doing monthly payments and it was a $100 savings. I will recommend this company to my neighbors and family.

Man that I spoke with was professional and helpful. Very excited to use the plan sounds like a great deal paying for a couple years saved me even more money yearly and with lower call fee. Looking forward to the confidence that if something happens I can just call them and they'll be out to fix my problems almost immediately where my last home warranty took 2 weeks at times and more if Parts had to be ordered. Found a treasure on the internet.

I am excited to be a part of the Select Home Warranty group. I have to say Elliot was amazing in sharing the details of my policy, giving me the best for my hard earned money and the welcome discounts to accommodate my budget. If my need for assistance, when I have to call for repairs is as positive as this sale, you definitely have a Customer for Life. I checked out a few other warranty companies online and so far found this to be promising to take care of my current needs.

I've had SW nearly a year now and this is the first compete claim I've had. I called several times last winter about my furnace to no avail. Not one home visit from the designated vendors. SW customer Service is prompt, courteous and helpful. This time, claim was not approved due to the clogged drain being outside the home. However, the drain is located on the property, it is directly outside my laundry room door. I am not pleased with the outcome and determination not to cover this claim.

Purchased warranty about 5 months ago. Was never told that certain things would not be covered like fixtures and that had to be purchased separately. It does not seem the person you speak to understands their own policies. Was discussing for 10 minutes about getting sprinkler system coverage, the rep assured me multiple times that the underground lines would be covered as well. When they transferred me to the sales department to purchase the extra coverage, I asked one last time to ensure the underground lines would be covered, however, he said they actually were not. Be careful when ordering your coverage because you will be told one thing by one person, they denied the coverage by the next. Will most likely cancel this home warranty company and go with someone else.

Easy set up and the sales rep offered discount for annual payment and gave me 14 months instead of 12 with a $150 discount. We were able to split up the one time sum payment into 3 separate monthly payments.

The home warranty is fair. I don't agree with the terms you really have to have it for longer than 6 months to get any use out of it. If something breaks down if you haven't had the warranty longer than 3 months it doesn't pay a lot. However it is better than having to cover the whole amount. Value for the money is fair. I wish I had been told before hand that if you don't have it at least 3 months it will not pay for replacement items.

Thus far very pleased. Wait time on phone was quite short and all information taken in very professional manner. The coverage is quite good as far as what is covered. Hoping service and contractor supplied are the same. All with whom I have interacted thus far have been very professional. As always, it will be the outcome of the service call - including wait time to get it issue fixed and any struggle therein - that will tell the true tale.

Very good customer service. I looked on the internet for home warranty companies after a very bad experience I had with my previous home warranty company I had for 6 years. I considered a few other companies before calling Select Home warranty. All my questions were answered. The rate for the coverage was great. I haven’t had to use the home warranty yet. I really can’t comment on that yet. I was satisfied enough to take a chance.

Heating Unit not working. I was very please. The young lady walked me through everything. She made sure that I understood the process. And she also ask if there was anything else she could help me with. She made sure that I had all the numbers and info written down correctly. She told me to keep check on my email for more information. Thanks again for your help. God Bless. I’m very pleased with the company so far. This is the first time calling and filing a claim. She had a very pleasant voice. And was very helpful and understanding...

I had a problem with blockage in my Master bathroom sink the water was not going down. I contacted Select Home Warranty who set up a service call with 1 Air Source to come over to my home to work on the plumbing problem. 1 Air Source came out and totally took care of the plumbing stoppage. I now have a working bathroom sink which I was unable to use for about a month. Thank you 1 Air Source. Excellent work.

Water heater sprung a leak and basically stopped working. I submitted a claim through the online form. Select Home Warranty was on it and got a contractor to respond quickly. Unfortunately, leaks are excluded from the coverage, but the contractor did a great job fixing the issue for us. The contractor was professional and timely, and the repair was first rate. SHW customer service was very helpful and professional. I definitely recommend this service, just remember to read all of the fine print.

Calling in to purchase a 4th warranty was easy and quick. The only issue I encountered is that I did not receive the final email with my home warranty and contract number. When I called back I received quick verification of the purchase and the contract was then emailed and received. To date I am very satisfied with SHW since I switched and believe the cost of the warranties and deductible are more in line with what people can afford.

BUYER BEWARE!!!! I had a policy paid up for 5 years. 1 year in I put in a claim for my dryer repair in August 2018. No contractor could be assigned, and I was told to get my own and be reimbursed in 30 days for date of submission. I then had a problem with my microwave and the contractor that came out for the service, took the service call on the dryer. I paid him $90. The microwave got fixed and I was reimbursed but the contractor tried to rip me and the company off with OVER charging for the cost of the microwave and install, never came back to repair the dryer. (I later find out he isn't even a licensed contractor.) The company couldn't even get through to him, so they assigned another contractor that has yet to call or come out and that has been since Sept 26th.