Select Home Warranty Reviews

Alan ** helped me with getting my policy together. He was really nice and helpful. He answered my questions clearly and thoroughly. He was able to give me the Veterans Day coupon that I wouldn’t have gotten online. He explained that I could take the whole year option and break up the payment over three months which is really helpful. I just got my Select Home Warranty so I can't speak on how the coverage is but I do feel better being covered. For value, I would recommend Select to a friend and tell them to ask for Alan. Thank you.

Very prompt and courteous customer service. The service processing details were explained clearly. I am recommending this service to all of my friends, family and church members. Our church organization, the Church of God In Christ, is one of the largest in the U.S. and twenty seven countries. We rely on prompt, dependable, honest and courteous service. We have many senior citizens that are unable to provide nor acquire the necessary means for the services that you provide and young people that would prefer to handle situations with a phone call or via the web.

This was my second claim with Select Home Warranty. The first was my air conditioner and the second my garage door opener. Customer Service was great! They were very professional and quick to respond to my needs. A technician was on the phone with me making an appointment within 5 minutes of hanging up with the Customer Service Representative. Made an appointment for the very next day. Great experience. Would highly recommend to my friends and family. Definitely worth the small bit I pay monthly for the great, professional quick service.

My garage door fell off tracks. Helotes garage doors repaired my door immediately. Very professional and extremely reasonable price wise. This company definitely knows what they are doing. I would not trust my garage to anyone else. As soon as I called they were able to accommodate me. They are friendly and very understanding. You are given instructions to remove your cars if they may be in danger of being impacted as mine were. They are available at any time. Of course you pay for off hours or holidays but it is good to know that in an emergency they will always be available.

Cooktop. I called to file a claim and ask about filing claims online as well as what was included in my plan. Representative was very nice and provided helpful information and followed up with an email to expand on what was included in my plan. As well received emails immediately for each claim independently which is great for me to keep records of everything. Website and automated phone system were both very easy to use and follow.

It was a very simple process and all my questions were answered. The the coverage is excellent. A lot of places didn't have all the coverages offered by Select Home Warranties. The deductible is less than I was paying 12 years ago.

Water heater. Select was very prompt and helpful. Service contractor did not correct the problem after two visits, then disappeared and would not return phone calls. Select said to engage another contractor and submit invoice for reimbursement. Waiting now to receive reimbursement which I understand will happen within 30 days. The contractor was rather strange in that the phone was answered with "Hello" and not as a business. The woman answering explained it was her personal cell phone. Not sure why Select uses them.

The salesperson named Richard did not do good job and led me believe that this kind of plumbing matter is covered. I was told it is not covered. I was so mad that I wanted to cancel this acct as well as my other acct. Douglas at ext ** was so professional and calm me down with reasonable explanation and I ended up paying more for extra premium and not cancelling your policy...

The service was quick and I was kept informed of what was going on in a timely manner. When I contacted them they were very polite and responsive. They seemed to understand what I needed and were very eager to help me get the service completed as soon as possible. They asked all of the right questions in order to get me the service that I needed. They were quick to find the appropriate service repair services that were in or near my location. The service repair company arrived when they were scheduled to and performed the repair service promptly. They made sure that the washer was working properly before they left.

After reading reviews of various home warranty companies, I chose Select based on their reviews and affordability. After purchasing online, their agent, Mark, called and offered even better pricing. Mark was very courteous and offered several different options for saving money on the plan. He helped me find an affordable deal that I couldn't pass up. I have never seen a company that offered such great discounts. I have already recommended Select to two other people. If their service is as good as the purchasing experience, it will be a great warranty!

So my AC unit is not blowing air anymore. I had totally forgot I had a warranty with Select Home. Call the company and the wait time was not long at all, so that was a plus for me! The guy who I spoke with was very knowledgeable and helpful. This was my first time putting a claim in and it went smoothly. Didn't have all the information but was still able to put my claim in for my AC Unit. Looking forward to continue working with the company.

Plastic ice cube holder. I reported it on 11-11-2019. In less than five minutes they refused to schedule a repair person to even look at my refrigerator, all I asked was for a minor repair to stop the ice maker from continuously spitting ice cubes on the front door of my refrigerator to the floor. They didn’t waste any time asking me for an additional charge of $40 to repair or even look at it. Along with a $45 service charge. I have never made a claim before and it just surprised me at the Company’s response to a new customer. I am going to cancel my home warranty with Select Home Warranty.

Several outlets not functioning on kitchen counter. Testing of GFI required. Replacement did not correct the issue. Had some difficulty accessing an operator for assistance. My policy number was not accepted when going through the phone access. After numerous attempts was connected to a live body for assistance. Twenty-Four to Forty-eight hour delay for assistance. Waiting for a reply from Select to contact an electrician. Hopefully, the delay will not be extensive. My first contact for service after having the contract for nearly a year.

Their customer service was really nice and response time was quick. I had a issue with my set up times to come look no one ever came. Called back and the same thing happened. On my third call they told me that their techs were backed and are trying to get someone out and if I wanted to use my own repair company they would reimburse. Well one of the main reasons I have them is so I only have one person to call and everything is taken care of. This was 10/5/19. Received email on 10/21 stating they are still working on my claim.

My experience with getting info on the home warranty policy was good. The person I spoke to on the phone (Fred **) was very informative & polite. Fred went through all the information on the policy & explained all I was concerned about. Fred explained to me not only all the conditions of the policy, but also the value & discounts in multiple years on the home warranty policy. Fred also answered all my questions in a professional manner. In all it was a good experience!

Steven ** was a pleasure to deal with. He was a great salesman. Not pushy just Very informative. Don’t really have anything else to say except Mr ** would receive a 10 on scale of 1 to 10. Select seems to be a wonderful company but will know more once I need your service. 5 stars!!!!

Been paying for your crap warranty for almost a year. Finally had to put in a claim for a dryer that’s about 3 years old for making loud noise while running. Slow to get answers. Paid tech 75 then he submits claim to you! Finally you approve but only parts and not labor. So unless I want to shell out another 160 for labor on top of the 75 plus the monthly service fee paid to you...then I can’t get dryer fixed! Great work! You’ve let me be without a dryer for almost two weeks only to find out you're a scam! It says I pay 75 and you repair or replace! Nowhere in the contract you sent me it says I pay for labor too! You guys are the worst! Will recommend everyone to stay far away from your company! I’ll also be turning you in for your deceptive practice!

HVAC won't turn on. Waiting to get an email with contractor info to call. Chase, the rep., was really nice and very helpful. He said I should receive a contact number of a contractor via email in 24 to 48 hours. This is my 2nd claim since buying the policy. The 1st claim didn't go so well. Select Home Warranty could not find a technician to repair my garage door opener. Still need to get it fixed. Hoping this time around will be better.

When I contacted SHW to inquire about a warranty, there were two very important things they DIDN'T tell me: 1. In addition to the initial 30-day waiting period, there is then BEYOND THAT a 90-day waiting period where there is lesser coverage. This means that I have to pay more than the deductible for a repair. 2. I had to pay the plumber ALL THE MONEY UPFRONT, then submit for reimbursement. 3. There seem to be a lot of exceptions to the policy: i.e., unless you pay an additional fee, plumbing fixtures (like faucets) are not covered.

Kitchen and bathroom Facets. Good customer service so far, The ladies were nice and helpful, I don’t know how the job goes, I hope they do a good job, I just wait and see when they come to my house and fix my leaks in the kitchen and bathrooms right then I will let you know. The fact that I bought the platinum package but they still make me pay $50 dollars more for the fixtures, that is not right, I don’t like it. Thank you.

Hello, Ray was pleasant and helpful. He was able to answer my questions and concerns. He provide me with a quote and asked if I would like to go ahead and pay for the year. I said no I prefer to pay monthly. It was refreshing that he honored my wishes and not try to get me to commit to something I was not comfortable with. I have nothing else to add. Thanks and have a wonderful evening.

My ice maker broke on fridge. Ya assigned a contractor to fix my appliance but the contractor told me he won’t fix it unless I pay for the whole repair upfront. The contractor was Arrow appliance. He told he is owed a lot of money so now he won’t do just the deductible. So I called to get another contractor who will fix it with just paying the deductible. So now I am waiting another 48 hours to get another contractor so we will see if the contractor.

Toilets. I was very pleased with the representative that I talked to. He was very knowledgeable as well as patient with my claim. I would not hesitate to tell others about the pleasant experience I had at the claims department at Select Home Warranty. It is important that Select Warranty realizes that the people that call in are NOT familiar with what is to take place, thereby the need for questions to be raised. This is when the virtue of PATIENCE should be rendered from the representatives.

I signed up for three years paying around 1200.00. I have had three claims and ALL THREE claims they couldn't find a provider to come to my house to fix the problem. They told me that I would have to find someone. So I called and the set up the appt. The service fee was 99.99. I was told that because I called them and it wasn't through the company that I was responsible for the service charge. So as of now I have a broken water heater with no hot water and waiting for three days with no company to help me. I have had to wait over three weeks to get someone out to look at my dishwasher. I will never buy from this company again. I wasted 1200.00. I am beyond PISSED!

Employees do not know what they are doing! I have been ignored, lied to and left on hold for a very long period of time. It has been sixteen days since I filed my claim and NOTHING has been done. It is a covered claim. When I call I get the same story from everyone I talk with. They will not forward the call to a supervisor. This experience has truly given me headaches. Good Luck with this company and take care to be let down.

Refrigerator. So far things are going good. Select warranty had a technician at my house in a day. The problem was diagnosed and I am waiting for a resolution. Which I was promised would be expedited because of the upcoming holiday. The refrigerator was diagnosed on Saturday and as of today Tuesday I have not gotten resolution. But with a Sunday in there I do expect this to happen tomorrow. Hopeful this will make everything better.

The sales agent Mark ** was very helpful and understanding the products and offering additional information as requested and was very prompt in processing the sales order. He told me that the order was transferable should I move or sell my home. He also discussed a five-year plan which would have been a cheaper deductible and annual layout financially.

I'm so happy Mr. ** called me about Select Home Warranty's special. I normally don't answer calls of this nature but was in the market for home warranty. I've dealt with other companies before that were not so good, so was very skeptical. Mr. ** was very professional and informative and gave me the best deal. I have complete confidence in this company due to Mr. ** positive representation. The coverage is outstanding, much more than I need, at such a good rate. Mr. ** was not high pressure at all. I asked him to give me a day to think about it. He very promptly called me back exactly when he said he would and again, no pressure at all. It was a very good experience and I do not hesitate to recommend Select Home Warranty.

Sign up was easy and the rep I spoke with was very knowledgeable. I have not had to request any service yet so I will update then. The value was cheaper than the last company we had a home warranty though. They did try the typical “upsell” but all home warranty companies I have gone through do. The offers they gave, as an upsell did sound appealing just would not work for us. That is why I still rated as I did. I would recommend this coverage based on my experience so far.

Select Home Warranty customer service reps are very helpful when you are purchasing your warranty and they all speak English. My experience changed on an emergency problem within the first 30 days. No offense but I could not understand any of the 3 people I spoke with. Please read the policy regulations and exceptions. My motor on my furnace went out last week and since it's within the first 30 days they will NOT cover any MAJOR or emergency issues no matter the problem. They will only cover minor issues. You will have to pay out of pocket with no reimbursement. I had questions and wanted to speak with management. Angel one supervisor refused to speak at first, then answered the phone saying "We are not changing our minds, it's a business and it is in the rules." Only exceptions will be made after you stay with the company for an extended time period but not on the same issue once it is in the system.

I was online looking to purchase a home warranty for my house and received a call right away from Jeff **. He quickly explained that he was calling to give any information and answer any questions that I might have about their home warranty. He explained that they had several deals going and that he could give a great rate. We went ahead purchased this home warranty. Happy to have found a great deal and great coverage.

Thanks to Peter for working through the benefits on our contract. I feel he found the best value to fit our circumstance. He was punctual in response, and was able to make the correction that was needed. I can say that he is a positive representation of your company.

I was very pleased with Sam who help me to answer all my questions regarding the service. Also he was very helpful in offering the discounts that were available. I took this warranty out for my daughter. I currently have Sears Home Warranty paying slightly more for only the kitchen appliances such as oven, fridge, hot water heater, washer and dryer, dishwasher and garbage disposal. I am seriously considering changing warranty programs. Time will tell after the first service call is made which I hope is not for a while.

Jason called multiple times and even called back after our call failed due to being in the hospital. He then returned called me again the next day. He also described the product very well. This included the premium and service charges. He went on to offer several long term options that were available to me. In particular he offer options that were available for seniors. He also described options in terms of discounts and different lengths of time.

Oven door repeatedly came loose. Problem with intake of screwing handle. Good service from main call centre. Problem was unclear when moved to site for appointment times- unclear how to send that information. Slow level of response from local technician in spite of two calls before able to fix appointment. Our cooker in out of action until door mended. The main service was extremely helpful but the gap between organizing the time for service visit, the procedure itself and the arranging of suitable times was too long. We await the visit and resolution of the issue.

It was a smooth process. Provides with good and thorough coverage. Signing up was very simple and straightforward. The company provided us with clear directions on the offerings and coverage of the plan and the process to follow should issues arise. It was an overall positive experience and we would highly recommend them to family and friends. Customer Service and response have been great and the terms are easily understood and accessible to me. Very glad to have the coverage for our new home.

Heating issue. The customer service representative was very helpful. He spoke in a clear voice and slow enough for me to understand. I was having problems locating my serial number and brand name and he was very patient with me and was very helpful in helping me locate the information that was needed from me. I was also having issues with the personal information that they had on file for me. They had tge wrong address listed as well as the wrong phone number. Once I informed them that the information was incorrect were able to fix it with ease. They sent me my policy information via email without having to ask which was nice because I did not have one in my personal files. I was very satisfied with the service that I received today.

I am not sure why everyone doesn't get an extended home warranty - it takes the stress off of having additional unexpected costs due to things breaking. All major appliances are covered and even more. It's a no brainer. For a small co-pay, they find a reputable repair person and take care of the stress and additional costs. The longer you purchase the warranty - the better the deal. The company is very friendly and offers options for all budgets.

I called before 8 am, answered fast! Very nice, seemed concerned about my issues, he asked several questions that will help with repair. He seemed happy to have us as customers. This will be our first request for a repair and so far the response has been fast, we had two emails in about 5 min responding to our request.

Refrigerator Repair. This was my first call to start a claim. The employee was foreign and a little hard to understand but other than that was very helpful. Hard to rate coverage when I have not been told if it’s covered or not. These should be done after the service is complete. At this point I am satisfied with the process.

Peter ** was immediately responsive to my online request and did a great job explaining the offerings including specials and long-term options. We will definitely contact him when we’re ready to renew our home warranty policy. We appreciated the clarity of explanations provided on the Select Home Warranty website and hope the service provided through the warranty equals the service Peter offered.

My dishwasher burned out and SHW sent a poorly rated, one man show repairman. Even though their ads say they will repair or replace, they refused to do either one. Offered me $225, but would not replace it. Said it was too old. Then the kitchen sink was plugged up. They hired a handyman to do a plumber's job. Again he was a cheap one man show. After that I said I wanted out of the contract. It was very difficult to finally convince them that I wanted out. To this day I have not received a dime from them, neither for the dishwasher nor a refund on days unused. This is the WORST home warranty company imaginable. Don't waste your money.

This will be our second year having Select Home Warranty and we’ve been very happy with the service and prompt help we received. I have peace of mind if something goes wrong at the house we’re covered to get it fixed. Very happy! We’ve used the service already in the first year we had it and we have something else we need fixing that came up so we will be making another call, it’s nice to have that option and not have to worry about fixing it ourselves!

WHERE TO EVEN START!!! So day one I sign up with home Select warranty. I email yall back "Good Morning, After reviewing all details of the contract I see this plan is a complete waste of time and money! Every single item I wanted coverage for it not covered or so limited it makes this plan a waste of time and money! I would like this plan canceled as I have already wasted the first payment for nothing!!!! Thanks, Brittney **. Also I would like a confirmation email that this has been cancelled and no further funds will be withdrawn!"

David was very helpful and courteous today when we spoke and I will definitely recommend the service to others. I feel that he is very good at his, and is definitely an awesome person to talk to, there should be more salespeople like him so thank you David for everything you have done for me today. I greatly appreciated it. 75 words is for just talking to someone for 20 minutes but David had me sold on the warranty as I were going to go with another company. But I feel confident that I made the right choice in Select.

I am a new customer. I have never called in for service call, but I want to say Isaac was my sales rep and he really really help me along the way to get a new policy with your company. The customer service was great. Response time was wonderful. Everything just was great and he explain every detail to me, Tell me about all different plans and was very detail and patient and knowledgeable. I look forward with working with this company. Thanks. Have a wonderful day.

Select Home Warranty is very fast and friendly. The first heating company that picked up my work order however did not contact me so we are waiting for another company in the cold. Select Home Warranty is good but their contractors aren’t always prompt. The first time we needed someone to come out, it took them three days to fix our washer. In spite of this, I still would recommend this company to my friends and family.

The representative from Select Home Warranty company answered all of my questions. I also compared their rates with many others offering similar services in my area and found them to be priced well compared to their competitors. I also checked out their customer reviews and found that they were favorable and then when I looked at their ratings in consumer reports I found that they were consistently placed in the top ten of Consumer Reports.

My sales consultant, George ** was very helpful in answering all my questions and finding me the best coverage, for the best value.. I was not happy with my previous Home warranty provider, so he explained how his company does business and how I can call my own repair person to do the job with a quick phone call to the company 1st. He also got back to me in less than 3 minutes when I had a question about my contract!

I had to call twice today back to back. First call gentleman was pushy and couldn't give me answers to my questions regarding when my current contract expires. Said system didn't tell him that? But he kept trying to push a long time frame on me. Second call guy gave me all info I need and emailed my renewal contract.

Hello, Our heater went out and a cold front was coming. The repairs total to about 500 and they covered 150 which was okay. I thought it would cover more but not at all. Either way their communication was quick and effective. I would still stay with this company for a little longer. The people who they called were friendly and kind enough to wait for me because I was running late. I also expected to have long holding times when calling customer service but the longest I waited was three minutes.

The phone representative was very helpful and answered any questions I had quickly and knowledgeably. Also, he was able to find me a better rate, by asking me a couple more questions. He was very clear and easy to understand. When I was put on hold it was for only a short period of time and he still was very apologetic about the wait. I would definitely give his name and extension number to a friend who was thinking of getting a home warranty.

Clothes Washer stopped working as of last night. No power. LG Washer model no.WM2801HRA and serial no.911KWJU00340. Side by side units and fully automatic. Agent took down all the information and said the technician would contact me within the next 24 to 48 hrs. The technician contacted me within the next 2 hrs to set up the date when he could come. Was happy with the response. Hope he is as good as he sounds and hopefully my washer gets fixed.

I was told by another company that came to my house 11/7/19 to check the air quality in my house & he checked my main duct where I replace my air filter on a regular basis every 2 months like clockwork. He checked that air duct & showed me quite an amount of dirt on his hand and said that I should clean all 12 of my air ducts in my house. I looked at the policy I bought with your company on Dec 28 2018 & it says I am covered. I called your company & received an email that I was denied your service because that is considered regular maintenance & is not applicable. I took out a 3 yr. plan with your company back then & it is called a "PLATINUM CARE PLAN." I am quite annoyed about this just to let you know. I certainly do not feel that this is correct. Thank you, Art (I will look for a response.)

Jonathan our account rep was very helpful and answered all my questions. I was comparing it with two other companies and went with Select because how he was able to answer my questions. I didn’t even bother calling the other two back. Also I feel as though Select offered the most comprehensive coverage for the best price which means good value. Select offered roof leak coverage that the other two didn’t offer. I will definitely recommend any friends or family members.

In November 2018 I purchased a home and later purchased the Select Home Warranty. At the time of purchased I was under the impression that I was obtaining coverage for my home in its current status and was never informed that 3 years of maintenance records would be required in order to utilize this coverage. As a new home owner, this is pertinent information to receive upfront because this information is not often past on from owner to owner. I would have never purchased this product had I known that service records would be required for every repair covered under this product.

I was shopping around for different home warranty options, and Select Home Warranty offered the best deal out of all. The specialist I spoke with, Sam **, was very helpful and very knowledgeable. He and gave me a really good deal, I didn't even expect to get something as good as I got. He was very friendly and provided excellent customer service. In comparison, other companies offered less coverage for a higher price. Would definitely recommend!

Mr. Jason **--the representative that I spoke to-- was very helpful and navigated me thru the 3 different contract options available pinpointing out the differences as well as the plus and minus of each of the options. The discussion was very comprehensive to include annual versus monthly payments and this has enabled me and my wife who are both retired to select the option that best fit me. What we could have used in addition to the e-mail and the attached contract is a paper copy of the complete contract and we were told that the company does not do that and that everything is electronically now. So, since we do not have a printer that works we will have to file the contract electronically and write by hand the information that we think we are going to use most in case of a breakdown.

I had a wonderful experience with the customer service rep I spoke with, I decided to purchase their warranty because I loved that it offered more than some other ones I'd looked into. The rep also found me addition discounts and worked with my payment schedule very well. I'm a Realtor and we sell home warranties all of the time but most of the companies I've worked with don't offer the longer term or the extra coverage. I'm very satisfied with the service so far.

I have spent hours on hold, been given false extensions to call, been told I would receive call backs, and been disconnected when I ask for supervisors. I waited at home 4 days to have vendors stand me up or disappear after the initial visit (without filing reports). My washing machine has been broken for a month.

Technician stated not worth fixing. Warranty authorized $150 to repair a dryer that is not worth fixing. Was told I would have to pay for any repairs above the $150. Why have the policy. Already paid $60 for the service call. They do not want to properly repair my dryer.

I am a new customer to Select Home Warranty. I spoke to Chase who was very informative and gave me a variety of options to choose from that would be the best option suited for me. Even though I maintain my home, I own an older home where things could always go wrong or break down, so I now feel more at ease if something breaks down or needs to be replaced in my home. I am retired on a fixed income and this insurance takes a lot of worry out of whatever may go wrong. I would definitely recommend Select Home Warranty.

Garbage disposal broke. Submitted claim & after 6 days had no response. I finally called & after a long time got a rep with bad connection & bad English. I could barely understand the customer service rep- but he understood my problem & sent me an email addressing no serviceman in the area to fix my garbage disposal. He sent an email to ensure reimbursement for coverage. So so far am satisfied. We will see once I get reimbursed & how long that takes.

Sam was excellent to work with-he was knowledgeable, courteous, & answered all my concerns! I was pleased with my purchase & appreciated all the extra benefits that were added! I had been thinking about purchasing a home warranty for several months on this house, as I had one on another home in a different state-I did use it several times, so I did find it beneficial! The one I purchased with Select Home Warranty has a lot more coverage!

Mr. Ben ** was very knowledgeable of the plan I wanted and also very pleasant. He is not a pushy salesperson and was patient with my decisionmaking. I now hope that he makes the payment change I requested and understands my financial situation. I am very satisfied with the plan I chose. I believe just paying for what you need and the Bronze plan is sufficient for my needs. In sum, Mr. ** rendered excellent customer service. I wish there were more salespersons like him.

Daniel ** worked with me to arrange a payment plan that could handle. He was very professional and pleasant and I liked that he was not pushy. He provided the facts, explained what the different packages comprise and let me make my decision. He was also sensitive to the fact that I didn't want to make the full payment right away and didn't want to make monthly payments either and we met at a happy middle. Thanks for your help.

Well, got there product first time and my AC broke. They got a person from their network analyse it for my claim only to complete the formality for rejection. The compressor of my unit was busted although they say it covered compressors. They got a fine print of no coverage on electrical failures and closed my claim with no further support. Sales make money without telling any fine print and resolution team makes money by not paying anything back to you. You get these policies to support you when needed, not backing off when required after having your money. I will never suggest to have the policy from them.

Richard did a great job in explaining the coverage and different plan options. He had knowledge of specials and coupons that were available. He also told us about other discounts that we could use and explained them very well. He was quick, efficient, professional and knowledgeable. He set up our new plan quickly and answered all our of questions. He provided his direct contact information. Richard provided a great and easy experience in signing up for a new plan.

The customer service agent followed up concerning a new claim I submitted. He was very professional and courteous. He asked me for details concerning the issue and answered my questions regarding the process. I provided him with my tenant's name and number so that he could be contacted for scheduling with the technician. I have not heard back from the tenant or company so far because it has only been a day since the call. However, I have no complaints so far and would work with the customer service agent again.

Zachary was a please to speak with and made the process easy to understand and purchase. He was very professional and a great salesperson with a good sense of humor. Your pricing is very reasonable. Great team member!

Just bought the Select Home Warranty, David on the phone was very nice and very helpful. The phone call was a good experience, I will update or add to my review as the service continues. This home warranty covers more for me than my previous one and costs me less on the actual payment and service fees. My current home warranty is more expensive and covers less items, as of right now this one is a better option.

I had a contract with them and they sent over a company by the name of M J appliance repair. I initially had two issues I wanted taken care off. Both were handled by the same appliance company. They came and inspected my washing machine and determined that I needed parts which were ordered. My Ac unit was not working properly and the tech told me to buy a liquid from the store and run it through my AC pipes. I ended up with chemical burns on both my hands because I didn't know what I was doing. (Why didn't the tech do the work himself. In anger I cancelled my policy with SHW. I had a change of heart and came back to them within a week and wanted to continue my original claim re: my washing machine, they denied my claim because it was a prior existing condition (even though it was never taken care of the first time). They lost a customer because of a technicality in the contract. What I should do is sue them for the burns to my hands!

Do yourself a favor and stay away from this company. They are nothing but a fraud. I signed a contract with them for 3.5 years. Paid upfront. They gave me VIP service. After a month - I filed my first and the only claim for plumbing issue. 20 days later they sent a tech - who broke my shower, stole my jewelry, took a part out of my shower and never came back. Numerous calls to the company and multiple conversation got me nowhere. I cancel my contract, after 1 month staying with them - they never refund me a penny! Lawsuit was filed with the Small Claim Court and won! The company never showed up!

Horrible company, terrible customer service. Don't waste your money! Any claim you file they will find a way to make sure it is not covered!! Customer service reads from a script and they pass you around until they finally tell you whatever your claim is, it isn't covered by them!!!

I just enroll with Select Home Warranty, They are real good sellers, very persuasive but with great prices against other companies, besides you get 2 extra months free and free roof coverage. You need a home warranty plan to cover the costs of repair or replacement of the appliances, specially the A/C and heating unit. This company by the moment Has the Best Deals If You’re Looking to Switch Home Warranty Companies so far, see the best plans right here.

Select Warranty company refuses to reimburse me for repairs.

I bought a policy for Select Warranty and my AC needed to be repaired and they said they were going to reimburse me and they never did! I had to practically beg them to cancel my policy. I would never have another policy with them. Select Warranty is misleading and crooked.

I was looking for a home warranty. I was quoted a monthly price and was told it covered up to 11K per year accumulative. They withdrew my 1st payment out of my account then I received my policy. The price that I was quoted was wrong, and nowhere did it state 11K was covered. I called and was told to call back the next day in which I did. I spoke with Ray again who is suppose to be a supervisor who was well aware of the problem in which he transferred me to the sales rep. Sales rep Ralph fixed the pricing and spelling of my last name and emailed me over another policy. In reviewing my policy again I had to call back for a 3rd time to once again state nowhere on the policy does it state 11K is covered.

Sam was a really knowledgeable sales representative, asked good questions, and gave me good information. He found us additional discounts due to our age bracket, home ownership, and length of time in residence. We look forward to having this home warranty coverage and hope it surpasses home warranty policies we have had in the past that required using service providers who were not adequate, could not come in a timely fashion, and which refused to replace defunct air conditioning units, instead sending parts for repair taking 4 weeks in the mid summer ridiculous heat in Charleston, South Carolina! We always keep our Greensboro home in excellent condition so it will be nice to have this safety net.

I applied and paid for a warranty with Select Warranty in the beginning of October. I received several phone calls, but I couldn’t get back to anyone until Thursday October 31, 2019. The phone rep. didn’t seem to know why I was calling, he didn’t ask until I attempted to explain again. He then was able to pull up my contract, but didn’t review it with me. I had to ask questions; what’s covered, how much, next payment due date? He did agree to send a copy of warranty via email. And call ended.

I had a very responsive and concerned customer service rep, Sol **. You should be thankful to have such a super rep for your company. You don't find many concerned employees today and he was certainly going above and beyond to please me as a customer. Thank you very much! I only called to check on what was available thru your company and ended up signing up for a nice program. I ended up feeling good about the purchase and have the reward of being satisfied for money well spent. We hope we will never have to call for service, but it is a relief to know that there is a good company to back us up if needed at any time. Thanks again for having a dedicated service rep that gave his best to make a satisfied Customer.

The two technicians (Jonathan and Ron) that were sent to address the plumbing problem of my leaking bathroom sink arrived in a very timely way -- arriving at 1:00PM (in a scheduled appointment window of 1:00 PM-4:00 PM). They properly identified themselves in a very friendly manner. They then proceeded to, effectively, take care of the existing problem in a very courteous and professional way. They left the work area in a very clean condition. Indeed they were excellent service representatives of Ultimate Drain Cleaning and Service.

Hope to find you well. Aberham did a very good job telling me about the plans and how they worked. I recommend him to anyone who needs more knowledge about the plans. He was very polite and answered all my questions. He knows how to talk to customers and answer all questions. This sounds like a good plan I hope so. If I have any questions I will call him for answers.

Thank you Sam for a wonderful, painless experience. You were patient with us while we asked every question that we could think of to make sure we would be covered in case of an emergency. You were also extremely patient while we did our research, which just let us know that your rates were impossible to beat. Thank you for the call back and for following up without being pushy. We really appreciate great customer service, so this was an absolutely wonderful experience.

Last year I purchased their most recommended bronze plan for 3 years for almost $1000 and was told it would cover water heaters. The website also states that it covers water heaters. My water heater just went out and it will cost $1600 to replace it. The company took three weeks to get to a resolution and finally sent us an email saying that they will only reimburse us $175 for the new water heater because it is 12 years old (which is not that old for a water heater). The contract that they sent me AFTER we discussed coverage and paid for the warranty has fine print that says they will only pay depreciated value on ANYTHING.

It was an easy process to sign up. Steven ** was a help showing me the information I asked for or rather telling me. He was knowledgeable and understanding of my plight with Total Home Protection. I think I've went with a good company this time also the Right company. I was less than happy with my first try at a home warranty plan. But the things I have read and the reviews I've seen lead me to believe the way I do. A warranty plan is a must I feel for home protection from high bills.

SHW website is so misleading. They advertise multiple industry awards that I can't imagine are legit, based on their customer service. They sell 3+ years warranty that seems really cheap per year with a low co-pay, but it doesn't really cover much because of all their cleverly written exemptions. Their online advertisement says they will "repair or replace your appliances, it's just that simple." But they don't. They pretty much just tell you your appliance is worth $150 and that's what they pay you, if you're lucky.

I file a claim for my water heater and they ask for the serial and gave it to them. And I also informed them that it was still under warranty and they assigned my claim to a local technician. And they came out and did an diagnosis on my water heater and charged me a $60 deductible. And I was sent an email stating that my claim was denied because my water heater was still under warranty. They was aware of that in the beginning, I’ve called several times to speak with a manager but they tell me every time that all supervisors are busy and will call me back within the hour and they never do, I’m very disappointed with the service that I’m receiving from, I think they are practicing some business, I think they should refund my money after knowing that they were not going to take care of my claim.

Sam ** was very courteous and helpful in saving me money on my home warranty. My yearly coverage is about 1/2 of what it was through the previous company, and my service call deductible is dropping from $100.00 to $45 a call. I am going to cancel the home Warranty on my other home and give Sam ** a call to cover that one also. For only $200.00 more than what I pay now, I can cover the house for 3 1/2 years instead of only 1 year. Also, the service call deductible will be less than half of the old company.

The online claim form is simple to use and I received an email with the claim number immediately. Waiting on a call back from a repairman who is scheduled to call in the next 48 hours. Hopefully they will call tonight or first thing tomorrow. Luckily we had a backup refrigerator in the garage to keep all our food cold and especially the beer. Go Astros tonight I hope they win the world series. The refrigerator has been well taken care of over the years.

Terrible service. Words cannot express how dissatisfied I am with this company. Due to a mistake from Select Home Warranty’s side I was refused service and had to find and pay for repairs myself. After about 2 months of countless calls and emails they fixed their own error, but the reimbursement is less than half of what the repairs cost. Do not buy home warranty from them. Go to any other home warranty company. The system only allows you to submit good reviews.

I currently have water damage in my basement. My sump pump is not properly functioning. I expected to have it checked and replaced if need be. However, I got it checked ONLY. The local professional assigned wasn't given authorization to make the repairs, even though he agreed with my assessment. Now I am waiting further while rain in the forecast. I tried to get my situation escalated, but was met with excuses and a lack of results. I was told that a supervisor wasn't available since it was after 6 pm. So I guess I am to believe that no supervisors work past 6 pm until the following morning. I just wanted simple customer service with a little common sense.

Jeff went out of his way to give me the best deal for a new home warranty. After receiving a bill for a renewal from my current Home Warranty company, I decided to look into other companies. My bill nearly doubled. The service deductible is 3 times as much as Select too. My bill nearly doubled. Jeff explained everything very well as well. If I want to cancel I can at any time and get a refund prorated. The policy is also transferable if I sell my house.

Contacted to get my water leak stopped called and told problems. I was instructed to call a qualified plumber since Select Home did not have anybody for 24 hours. This was major water leak we had to get repaired. I have got repairs done and now I am waiting on my reimbursement forms to get started on my reimbursement. Thanks thank goodness that you have a BLESSED day. Thanks thank transportation. Thank you. Thank you. Thank you.

Updated on 05/30/2020: I had to call in for my pool pump. It suddenly stop working. They answered my call within 1 min and immediately reach out to have a tech come fix my pump. They was friendly. It's my first time filing a claim. Hopefully everything goes well. I hope Select is true to their words.

Great price. Outstanding customer service. I got to talk to to an actual person who answered my questions and guided me in getting the best warranty for my needs. I was offered additional discounts and warranty extensions for exceptional pricing. I highly recommend Select Home Warranty over others. I have tried two other consumer recommended companies and they do not compare to Select Home Warranty on their customer service, prices, longevity of warranty and low co-pay. Having that peace of mind that my home is protected from items breaking or the high cost of replacing or repairing appliances, hot water tanks or even heat and air conditioning is wonderful.

Ray ** was very helpful in helping me with the plan coverage that I needed. He offered many discounts and even though I couldn't take advantage of a few he was very nice. I have not had to use the coverage yet but he answered all my questions. I feel this is a great policy for me due to being a single mom. I hope they are as good as Ray stated. I will give more feedback after a service call.

I was very happy with my service even though I didn’t necessarily like the mechanics they sent because they didn’t get back to us to schedule correctly and then they forgot to send the diagnosis in to finish filling the claim. Select Home Warranty could sense my urgency to get things done. After the mechanics were very unprofessional and did not do their part on time Select Home Warranty did and they did it quickly which I appreciated. I was told they would prioritize my case and I felt as if they did just that. I received a response that same day and follow up emails were sent as quickly as possible.

Richard was very polite and knowledgeable of what I was looking for. I researched several other companies and Select came through with flying colors. I wanted my whole house covered from the roof to the plumbing and I got it. The other companies did not have coverage for the roof leaks and that was important to me. So, if you need coverage for your home go with Select Home Warranty. I live in Florida and the heat can get pretty bad sometimes and the AC's don't last very long. Now, I have peace of mind.

Select Home Warranty is not legitimate. They delay and recycle calls, ask for the same information over and over, and try to get the customer to simply give up. This is the second claim I've made with Select Home Warranty, and the second I paid 100% out of pocket. Oct 17 2019: Refrigerator malfunctioned and stopped cooling the freezer and refrigerator sides. Opened a ticket with Select Home Warranty (provided issue description, model and serial numbers, etc. Oct 18 2019: Select Home Warranty dispatched Contractor A, who scheduled their diagnosis on Oct 21 2019. Oct 21 2019: Contractor A visits and diagnosis the problem as a de-frost control board, but they clean the coils and say to call back if it breaks again. It broke again the same day. Part must be replaced. Requested repair.

Sign up process was simple and quick. Agent called immediately to verify information. Coverage seemed as good or better as competitive warranty companies. Roof leak coverage was an extra bonus. Looking forward to seeing how they do. I have had experience at previous homes with other home warranty companies, some good and some bad. The proof is in how easily and quickly the company can schedule a repair and the quality of the work.

Received email rejecting my claim due to not having "fixture" coverage on a recent claim for plumbing repair. When I called to add the coverage I got bounced around in the system due to the reps not knowing what to do since the work had been done already? Very frustrating experience with the end result of my needing to recontact the plumber and ask them to submit a new invoice plus my needing to add coverage to my policy?! This happened back in September and I am now just learning of the problem. Was also not happy about surprising me with "it's not covered" email.

While trying to sell, he didn’t give me the whole information about what is covered and what is not. When I asked about AC, he said yes it’s covered. I trusted him and signed the contract without reading all the pages of contract. Then I came to know that the Freon, condensation etc are not covered. I paid money for five years and would like to cancel and get my money back for the rest of four years. This warranty started from January 9th of 2019. Very very dissatisfied customer.

I was never given an order number. I have called several times because I was given different answers. When asked to speak with a supervisor the agents did not comply. Finally when I got Johnathan at ext **...he was polite, professional and courteous in answering all my questions. So I would give him a 5star rating. Yesterday the man was nice and gave me a ext number. When I tried to reach it today it did not ring. Feel free to contact me if you wish other comments.

Jeff was professional and courteous. I received a fair price for a home warranty. I do hope I will be satisfied with the service if not I was told I could cancel at any time and receive a refund. We use to have a home warranty and were very pleased with it, they no longer were servicing our area so it was discontinued. I have been looking to get another warranty in place ever since. I do hope I will be pleased with Select Home Warranty.

Once the complicated and confusing claim was elevated to his level, Jeremy settled the dispute quickly and to everyone's satisfaction. He reviewed the details of the policy, explained why the claim had been denied and then went on to find a solution that everyone was happy with.

Denied one of the most essential parts of heater. Without this part it does not run and would explode. The contract states that it covers all essential parts necessary for the furnace to function. This part is it’s the main part to get gas to a gas furnace. Without it the unit would explode And not run. If I could give zero stars I would. Took several days to find a contractor. Upon calling some on my home I found several contractors that said they refuse to work with Select Home Warranty.

Customer service was okay when I put my claim. I just hope I have respectable company who y'all refer to help out my solution about my power going out in the kitchen because now I have to have a lot of extension cords all through the house and I have to throw away some food + clean out the deep freezer now which is spending mom extra money but I don't have to do so hopefully my issue will be Solved soon as possible a professional way.

My experience so far has been pleasant and professional. I’m looking forward to having all my mechanical systems covered with this warranty. This company had some of the highest rating that I’ve seen in the home warranty field. I was sent a full pdf of my policy and look forward to working with Select Home Warranty. I first found them online and was contacted by an agent who was courteous and knowledgeable about the policy. I told him that I was a realtor and that this policy could possibly work for some of my clients.

I called in and was greeted by Richard **. I explained that I needed home warranty insurance and needed a quote. He was helpful in explaining what my options are. He was patient, since I needed to discuss the options to my husband and very knowledgeable. He was able to give us a good deal. I am just hopeful that once it comes to using you guys you are as good. Richard was also very prompt in sending the emails in regards to the contract.

So far, this company and its representatives have been very kind and courteous. Everything was explained very well. I feel confident And am very pleased with my choice. I wouldn’t hesitate to refer anyone I know to this company. My Home is in good hands and I have much relief knowing if anything were to happen I have a reliable company to depend on and help me with professionalism and confidence, I know I made the best choice that’s out there.

then the claim not cover. That was false advertisement. When I called customer service they were not able to help with that. Even repeatedly I told them I was told that was covered in the beginning they ignored the fact and they say, "There's nothing we can do".

After purchasing our new home we decided to use Select Home Warranty as our warranty company. 7 months after we moved in we realized our a/c unit needed replacing. We contacted Select Home Warranty to file a claim. After a ton of back and forth communication they finally said they would only pay $150 for the $8000 unit we had installed. When we asked why they were not going to help cover the new unit they responded that we had to have 3 years worth of maintenance records. I repeatedly asked how the hell someone was supposed to have 3 years worth of records when we only lived here less than a year. This company misrepresented what they would cover during the initial purchase process for the home warranty.

Operators have been nice but the first contractor stood us up 2 times. Asked for a new one 5 days ago and still haven’t heard from one. I don't want to get my own because it takes y’all 8 weeks to get refunds and I don’t want the hassle of trying to get my money back. Y’all will only approve $100 and it will probably cost a lot more than that. Even with my $75 it will most likely cost more than $175. On my last claim y’all replace at the lowest cost possible. I feel like I should get my appliance replaced depending on the brand I have, not the cheapest one possible.

Heat pump had error code. Technician analyses the issue regarding the error code and corrected the problem. Very helpful and knowledgeable. Cleaned the filters of the whole house air cleaner and unit was working again. Very happy with the timely response. Technician showed up at the promised time. In the past this unit was cleaned twice a year by our contracted service company and for the last 4 years since we had this unit installed there was no issue. We are satisfied with the service delivered by your company.

Even though I'm new to the company everyone has been very helpful and polite when I call to ask a question I don't understand. Just switched from American Home Shield because they cheated me twice. Saw you were one of the top Home Warranties so wanted to give you a try and hope you're a better company and a honest one. So thank you so far. I don't have a order number yet or account number. Could not open my attachment on email. Waiting for hard copy threw mail. Thank you and Have a blessed day.

Don't waste your $ on this company. I turned in claim yesterday for over the counter microwave. Agent told me would be receiving new unit as they don't repair microwaves and I would get an email letting me know how to proceed. Today I received the mail and instead of getting the new unit I am told I get $90 toward the purchase of a new one and they don't cover installation so I told them I was going to cancel the policy, get the microwave and send them the receipt for the $90 reimbursement. Was told that I would have to keep the policy in effect to receive the money from the claim. So I pay another $38 bucks to get back the $90, if I even do. Rating them a 1 is still too good.

Select Home Warranty was chosen by me when it came time to renew our home warranty insurance as I was very unhappy with the program that was included in our original home purchase. Select Home Warranty has reasonable rates and friendly people to help you if you should have a claim. Other companies say they will cover you, but I have found that the customer service is lacking and we ended up replacing things that were suppose to be covered, and had to wait days for their service people to show up. I feel confident that Select Home Warranty will be the home protection plan I will stay with and, in fact, just renewed for 2 years!

I have contacted SHW on three different occasions. So far, all claims have been denied. Sunday, my water heater broke. Today, a plumber spoke to SHW on my behalf. As soon as the plumber used the word "leak", your representative immediately stated my claim was denied. They were on the phone less than 30 seconds. Please review the call so you can see I'm not exaggerating. So, I've got stage IV cancer (I'm on disabilty) and there is an infant living in the house with NO hot water. When I bought this 5 YEAR WARRANTY, I thought it would be helpful. It has not been helpful. I've used the warranty for 2 years with nothing out of pocket with your company. I want the remainder of my warranty paid back to me, so I can fix my water heater.

I had a very good sale rep. He explained to me all of the things that would be cover, the free item that came with the warranty, and how to add on items that was not cover. He told me all about the cost of the warranty, the service charge that I would be paying, and how I could receive 2 free months. He did not try to push me into purchasing the warranty, he left that up to me.

We have a toilet leak in our guest bathroom. We also have a toilet leak in our master bathroom. This is my first time using the warranty. I emailed the first contact person and that was a Abraham. He responded back very quickly. I then called Abraham. He explained that I needed to be transferred to another department. I was then transferred to the claims department. The gentlemen answered all of my questions. He explained everything well.

We are having a problem with the garage door in our home. Althought we are still working on getting it resolved the Select Team has been in contact and is trying to find us the right person to help us with the project. I have had several phone calls and emails from the team as they try to help us and I appreciate the contacts to keep us updated. They also gave some other options to consider which is nice as you are trying to fix a home challenge.

Jeff was very helpful and knowledgeable with helping design our home warranty policy. The policy offered was a very good price for what would we hoped would give us “peace of mind”. We have had to make a few claims, unfortunately In our case for heating/cooling that did not have any company contracted with them to come look at our issues. We are supposed to have coverage for heating and cooling. I recommend you read the fine print as we were told our appliances were not worth fixing and we were offered a minimal amount of money towards the purchase of brand new appliances.

I just purchased the warranty, therefore, I cannot comment on service whether it is good or bad. However, based on prior warranty companies I have used, Select is best for my money. I will make an evaluation again if and when I use the service. People I know say Select is the best they have used also. Since this is my first trial and old adage will apply, that is the proof of the pudding is not in the looking but in the eating.

The insurance did not pay for the new microwave unit. I had to pay approximately half for a new one. Galaxy Repair did a great job of locating a model that would fit in the old microwave space. Galaxy was very accommodating with the appointment time that I needed. The Galaxy team was quick with responses to my calls and efficent in the work done. I would recommend them anytime.. Thank you. It took awhile but with patience everyone ended up happy.

Sam was very knowledgeable and answered all my questions. When I kind of bulked at the price he managed to get me a Senior discount. (I'm 76, but he was nice enough not to ask me directly.) He also got me a15 month contract! I have to see how the actual warranty works when I need it, but as far as signing up and customer service are concerned I would say that so far you are doing an excellent job.

Sam was courteous, informative and helpful. Sign-up went smooth. Subsequent claim has been Extraordinarily long and fraught with numerous delays. After 3 weeks it is still not resolved and I'm still jumping through hoops like taking pictures of my washing machine for them and using the laundromat. In the mean time I have had to call numerous times and send the same information repeatedly. So far, so bad with my experiences. Hopefully they will get on the ball and start providing service soon.

Great communication, easy to talk to and was very knowledgeable. The salesman explained information that was easy to follow and was easy to understand. Looking forward to doing business with Select Home Warranty. I would recommend this company to a friend in the future and hope they will also. I look forward to having this home warranty hoping for the peace of mind if something does break down will be repaired in a timely manner.

Bruce at Select Home Warranty did a Great Job! Very helpful from start to finish. Bruce went into the details and answered all of our questions. He was patient and never pressured us. We appreciate his can do focus to help us get things set up. His flexibility was better than expected. Looking forward to a long term relationship with Select Home Warranty!

I am so angry!!!! I spent $2,000.00 for a five year warranty. I have now had three claims. The first was my refrigerator that took weeks to get repaired and eventually, I had to get my own repair contractor because the "Technician" SELECT HOME WARRANTY (SHW) sent couldn't do the job and I never received reimbursement for the second technician. The pump in my dishwasher died on 8/16 and it took until 10/10 for me to just get a reimbursement check of $350 APPROVED which I have NOT YET RECEIVED. In addition, the "Technician" SHW sent charged my credit card for over $800.00 in small amounts and he did NO WORK AT ALL. I had to dispute the charges with my credit card company, again which has yet to be resolved. Then I had to buy a new dishwasher which cost me over $900.00.

Customer service is not able to provide any information except you will get an email soon. When they do provide answers I have found it to be incorrect like telling me a claim was approved when it was not. Managers will not speak with customers about issues. Contractor sent to house was a joke. Did not even have tools and asked to borrow some of mine. This company will not pay out fair on claims. They find ways to avoid paying even after I was told it was approved. Now that I am upset they will not even speak to me or take my calls. Highly recommend stay away from this company. They are the worst home warranty I have used.

I have a roof leak. Hazel was helpful in getting my claim filed. Waiting to see how long it takes to get someone to look at the roof. I told her the water was visible in the master bedroom. I requested she expedite the claim because it's raining now. She said she would mark it urgent. I will now Wait to see if I get anyone to contact me soon. I will know more about the company's warranty coverage and how soon I hear from someone. Hopefully it will be soon!

I wasn't sure if I wanted to go with the warranty service however after speaking with the representative I choose to sign up. Then speaking with another account rep. I was convinced to sign up for 2 years with added discount and free months. I would recommend my neighbors and family to sign up for this valued warranty. I was impressed with the representatives I spoke with as they were able to answer all my questions with clear informative facts.

I bought a home warranty to cover my very old HVAC. The HVAC broke and I put in a claim. The HVAC repair tech noted that the motor was broken, and that the system was low on freon. SHW declined to cover the repair/replacement because their contract covers broken motors, but not freon leaks. I called to object and was told to pay for other HVAC repair personnel to evaluate the system, and submit their evaluations in writing. I paid for, coordinated, collected and submitted 3 separate professional HVAC evaluations that all state the problem was a broken and unrepairable motor. SHW still refused to pay, when I asked why now, they stated that they needed 3 years of maintenance records before they can pay. I produced 3 years of maintenance records and they still refused to pay claiming that the problem was a freon leak, and as such is not covered. This completely ignores/contradicts multiple written testimonials by professional HVAC repair personnel.

After 8 days with no AC I am being told the max coverage is $150 for repairs due to my inability to produce 3 years of service records. This information they had 7 days ago, why wait 8 days to tell me this? No one wants to give you a name so you can refer back to the same employee, no supervisor will speak with you. Placed on hold over 30 minutes twice. No one ever calls back, I was told I should have read my service contract, employee admits the disclosures in the contract are too long to discuss prior to purchase, scripted conversations all sound the same and employees will mute the phone while you are talking so you don’t catch on the the fact they are not listening at all!

Heating unit malfunction. I spoke over the phone with a totally nice and considerate Customer Service Dept female. We have not yet had a service man out though, takes a couple days to set one up - I am assuming. I/we will again take the survey once we have a technician come out to diagnose the problem and let you know how the process went. If we are satisfied, we will then refer this company to others for future reference. Thanks!

The technician did not show up. Now I have to call Select back to get him to reschedule. Frustrating. I have another claim **. Select cannot find a provider to fix my bathroom exhaust fan. This is unacceptable. I never had these problems when I used another home repair insurance co. Please set up and do your job to help me. I shouldn't have to search and find my own provider. That is Select's job. Please help. I need this exhaust fan repaired. When it rains water leak through the fan. The inside may be damaged from the water leak. Please please help me with this.

We were Leery of a home warranty because we had not had great past experience with other companies. However, select home warranty has been great so far. Their customer service is prompt and helpful. We just submitted our first claim and it was so easy. You can go online, or if you would rather speak to a real person, I was able to reach customer service in less than 2 minutes. I am pleasantly surprised with how happy I am that we chose Select Home Warranty.

Excellent description of services along with additional items that could be added on to plan. Very customer friendly. Would highly recommend to others who are looking for multi-year plans with excellent coverage and low service call fees. Additional coverage options were a plus and unexpected. Response time was immediate and being able to call a specific rep to help with questions or handle claims is a bonus. Online tech support helps drive this business and puts them a bit above the rest. From text messages to instant emails and easy online portal access. Not too many things to say negative about Select Home Warranty.

My husband and I are having terrible service from Select Home Warranty. We submitted a claim for the first time on their website for our stove burner repair. There is a $125 flat fee that we had to pay for the technician that was sent by Select Home Warranty. That technician showed up and inspected the stove, and ensuring us that he would come back the next day. But guess what, he never showed up again, no call, no text, no pick-up phones, just like he disappeared.

You and your technicians/vendors are thieves. Not only did your vendor approved his technician for work he knew wasn't going to be approved, but he was ready to sell a unit (commercial, mind you) for a residential property. Then upon 2nd call from tenant, your vendor 'realized' the type of unit currently installed and decided to lower the price. Again, never actually providing actual repair options, just the option to replace. The company kept telling me I would receive the decision on my claim within 24-48 hours via email. In total 4 business days went by and instead of an email, I received a call to tell me the claim wasn't covered. Based on the policy exclusions.. Funny, this could have been resolved in 10 mins if anyone had actually been providing specific information and communicating with the company. And after reading all the disclaimers, nothing is covered by these policies. A total rip off.

Abraham, was very friendly and patient fully explained the plan and answered all my questions. He explained the great benefits that Select offered vs other competitors and the value they represented. He made me feel like a valued customer not just a number. He stated that if I thought of any further questions later I could call him. Abraham is a great asset to your company. I feel much better now that I have a home warranty with Select.

He answered all my questions and I feel I have a good deal compared to 2 other companies I received a quote from (or experienced). I appreciate that he didn't keep pressuring me to buy the yearly plan. He was professional and gave me reassurance that if I have an issue, it will be resolved within a timely manner. This will be my first home warranty for my home and I think I will be satisfied with my decision.

Service was good and prompt. I called in to get my contract changed and they sent it back prompt with the corrections. I had wanted to add roof coverage to my contract and they did not initially have it on there so I called spoke to a rep and they sent it back corrected. I hope this warranty company is better than my last Customer service was prompt in answering my questions and getting everything corrected.

So far so good. The sign up process was really easy. Had trouble online so I called and spoke to a very helpful person who enrolled me pretty quickly. He even told me about better deals than I saw online and saved me some money with cheaper premiums and co-pays. I have not had to file a claim yet but am impressed so far. When the time comes I hope the claims process goes as smooth as it was to enroll.

Courteous, friendly, knowledgeable and helpful! He helped me to understand the plan and all of the features I was receiving. The annual cost was very affordable. Just signed up and I am looking forward to transferring all of my properties over to Select Home Warranty. I rarely need to call, but when I do I need for my company to be there and available and I know Select Home Warranty will not let me down.

I spent this morning comparing home warranty companies including the one First American we currently have. As it didn't seem they wanted to keep us as a customer I began with CCB Consumer Credit Bureau. I checked a few and saw Select Home Warranty had the best rating! I searched online and saw they had a good policy. I filled out the info and a very nice man Abraham called me right away! He went through everything with me that my policy would cover, including "Free Roof leakage" and 2 months Free!

Agent was helpful. Offered a number of renewal options. Contract number SHW-**. Tried to get me to buy 5 years upfront - price was reasonable but I didn't have that amount of money to spend. Offered to take it in three payments but still not work.

I don't care for waiting 48 hrs before someone is called for just get an appointment for the repair! I called a few months ago because my built-in micro didn't work. I was told you don't fix built-ins. I called a local co. And it was fixed the next day for $340.00. Makes me wonder if it's worth it. If this problem isn't covering timely manner I will be forced to leave your co. I hope this problem can be fixed soon!

I recently used my Home warranty for electrical problems that I had in my home. When calling the customer service line they were able to pull my account up by my number and confirm that they were talking to the correct person. They updated me on them finding a tech. The tech they found was very nice and reached out to me giving me a time frame when they will be at my home. The process of confirming if my claim was approved I didn't like. The tech said that when they usually call in that the home warranty will call a line and if it's unavailable they will reach out to a manager. The tech stated that they will call back. The tech waited around a while to see if he would get the approval to fix my electricity. We had to reschedule for him to come back out which was an inconvenience for me because I had to take off of work the next day. Overall I did have a great experience. I just believe it may have been the customer service rep we got that day.