Select Home Warranty Reviews

On the positive side, our repairman, from Anchors Appliance in Miami, was knowledgeable and honest. On the less positive side, we learned that it would cost much more to repair our dishwasher than we anticipated, and we were offered an amount to settle the matter which was less than we would have liked but based on research was fair. For future reference we would not get this warranty service if our appliance was either too new (thus under manufacturer's warranty) or too old (thus not worth repairing).

Fast respond on repair and good respond on fixing the problem. They really help me out without delay. I would recommend them again. I wish I had got more in a refund to be able to purchase a better dryer but what they gave me help out on a new dryer.

Obtaining the home warranty was quick and painless! I feel at ease knowing my home is covered should any major issues arise. Owning a home can be expensive and having a home warranty can make the cost of home ownership a bit more affordable! The process of searching for a home warranty can be confusing and stressful but Select Home Warranty was honest and made the process simple and easy to understand. I feel confident that we chose the correct company!

They have great customer service, willing to answer your questions about your policy. Also they are willing to work with our Realtor to get quick information for questions the buyers had on our warranty. Thank you for having such wonderful people on your staff, we look forward to using them in the future on other properties.

Richard ** was awesome! I called and had a policy within minutes. He went over the contract and helped with all my questions. He was easy to talk to and took care of all my concerns. The coverage was great and I got in on the Black Friday deals which made this very much worth buying a 5 year plan. I got a great deal at a great value for peace of mind.

The guy I talked to gave me a lot info. I was looking for a company that cares more about the customer than their bottom line. The gentleman informed me that this was the right company. Now I have to wait and see. Because most companies out there only put up a front about their businesses. When it come to the customer needs they find every excuse why they meet the need.

George ** was very helpful. I am a newly home owner and wanted to review my old warranty while on the phone with him. He was very patient as I decided how to move forward. George answered questions and provides assistant with ensuring I chose the best option. George even told me every available discount for today. Who doesn't love saving money! Thanks George!

I spoke with 3 different people. The first one I told about my garage door problem. She was quite pleasant and seemed knowledgeable about the procedures that needed to be followed. I also wanted to get a printed copy of my contract and since my printer doesn’t work I wanted a mailed copy. She then connected me to customer service. Spoke to a nice gentleman who forwarded me elsewhere and they said they would see that I got one. They all apologized for having me wait but it really wasn’t much of a wait. Thanks to each of them.

I was glad I purchased a service for my appliances. When my washer stop working, I files a claim and I receive quick response from the company. They connected me with a technician ASAP and the choice of scheduling was extremely easy. The tech. diagnosed the problem, order the parts and the rest is history.

The workers at Select Home Warranty were very courteous, knowledgeable and understanding. They treated me with respect while we were working on a warranty renewal. That listened to my wants and needs. They presented to me numerous of options that maybe I could work with. In the end they allowed me to choose what I could afford. Thanks Select Home Warranty.

So far I have good experience contacting with this company, and talking to agent Steven **. After contacting comparative companies I was to able to found the coverage that I need, and also the price that suit my budget. I am looking forward to see how well it would be when I ask for a services, but I am pretty sure it would be a good one.

I was looking to protect my home & appliances from costly repairs or replacements. I've vetted and compared dozens of the best home warranty companies and analyzed thousands of home warranty reviews and I only recommend SELECT. This is an outstanding company. If you need home warranty for your house, look no further.

I was very disappointed with the home warranty company I was using so reached out to Greg at Select. He was very helpful and answered all my questions regarding the warranty plan I was interested in. I signed with Select and am hoping the good customer service continues and that they will deliver what they promise. If not I will definitely follow up.

Plumbing service. This was my first opportunity using Select Home Warranty. The only problem I had was that the original appointment was cancelled by SHW due to overbooking. So, I rescheduled the appointment for the following week, stating clearly that I needed an appointment after 1PM. Even so, I received a call that someone was in the area on the morning of the scheduled date, which I refused. With regard to the actual service, I was satisfied with the contractor. He was professional and thorough.

We placed a claim because our Refrigerator was leaking water out of the freezer section. After a week SHW was unable to find a technician to address the issue. We called and spoke with Jermel ** who pointed out our options and we were able to find a reasonable resolution.

Issac was a great salesperson and was extremely professional. Got me what I wanted for my renewal. He explained the difference in the plans. He got me a long term plan for a great price. My wife and I have always had a great experience with Select Home Warranty.

Sam ** was able to help me receive a lower monthly payment so I could afford to purchase this plan for our home and my family. We greatly appreciate his humbleness. I haven't been able to use the plan just yet because I just purchased my plan today 12/2. I submitting a review for his great customer service. Hopefully this plan goes above and beyond my expectation in making me stay around for years to come and not just advertising to be a great program and it's not.

I called and renewed to get the same price as last year per the email I received so I took advantage of it. The salesperson was a little pushy on the 3 and 5 year plans. I explained to him that I cannot afford the premium for those. I am sure they are a better deal but I didn't have that kind of money. I renew every year and he kept on. I wish they would listen to the customer. But was glad to get the same premium plan for the same price.

Today is Cyber Monday and I got an email from Select Home Warranty. I submitted my phone number and Chase ** called me back. He was able to help me purchase a policy for the new owners of a home that we recently sold, and also for a condo that we own. He was able to provide answers to all of my questions, and, offer me very good terms for both of the policies.

Richard ** was wonderful. He made it quick and easy for me to signup multiple properties. Richard was patient and took his time with me to ensure I was happy with my choices. He gave me all the info I needed to quickly signup. I have already referred a friend.

Representative was upfront about all costs, making sure I got the best value for my $$!! I would highly recommend Select Home Warranty for coverage of your. They offer all the coverage of the competitors, but definitely structure the warranty to be most accommodating with aggressive pricing overall and low cost service visit fees.

Would not stay lit. JR Plumbing & Mechanical Services. They called before arriving was on time. They check on the water heater problem. They service the water heater cleaning the pilot light area, reset it and the light stay on. They clean up there the work area closed the water heater closet door. Very professional. I am very satisfied I have hot water.

I was looking for a home warranty policy and looked at several options. After speaking with Jeff ** with Select Home Warranty, I decided to go with them. They offered me the additional add-ons for things like sprinkler system, septic system, etc all at an affordable price. He also made sure to tell me about their various promos available to get additional discounts as well as reduce the service call fee to a lower amount. Great experience!

If you live in a roule town, don't buy. Also don't buy multiple plans. When you cancel, your refund is based on THEM USING YOUR MONEY and a cancel fee + all policies will be cancelled even though nothing in your policy says so. Its an "internal policy". So in short, your money pays for all claims so before you expect a refund, which won't happen if your claims exceed what you paid, get everything fixed and get into their pockets.

Michele was extremely helpful in explaining the various components of the contract, as well as getting the most discounts I was entitled to. It was very cumbersome contacting the many warranty companies, trying to navigate the different terms used to explain what is/isn't include in each policy, as well as listening to the numerous discouraging comments about rival companies. Michele was not one those offering negative comments, but instead kept to the elements of her companies offerings. Hopefully, when it comes times to use the policy, I will still be just as satisfied.

Representative was respectful and efficient. He was clear as to what to expect and definite as to timeline. I would recommend Select Warranty to a friend or family member. We have not had any problems with them for the last year. They were initially my second choice for home warranty but I can consider them to be my main one.

The process of getting new service with Select Home Warranty was easy and quick. I had service with AHS previously and was not satisfied with their service. The person from Select Home Warranty called me back promptly and walked me through the service and details. He was very professional and helpful.

Renewed my contract today for 2020 coverage. The Process was simple but the rep was in a rush to get me off the phone and no thank you for doing business or renewing my policy. I don't ask for much but a small thank you for doing business with us would be appreciated. Thanks for listening.

Needed to get extended warranty on several appliances. The contact person who I spoke with was very thorough and gave me many options to consider. We went with the one option that was sufficient and it was processed immediately. The contact person's name was Bruce. I would definitely recommend this company to others looking for similar needs.

I was treated with a positive attitude and provided with great customer service. The representative went above and beyond to get me the best coverage and rates for my needs. I am very much looking forward to being a long-term customer with Select Home Warranty. Thank you! -Itzel **

Just to let you know that you guys have very nice and professional people in your company. The gentleman I spoke was one of them. He explained the coverage and charges. He talked me in to buying multiple properties and multiple years home warranties. I hope the service calls would be taking care professionally as well.

I was really pleased with the service provided by Select Home Warranty. They answered all my questions and provided a pleasant experience. They provided a quote with details of the coverage and and the price. I was really pleased with the cost and the overall service provided. I will recommend Select Home Warranty to all my families and friends.

I chose to re-enroll with Select today only because Zachary really convinced me that I could not find a better deal. He was so enthusiastic about this service and genuine as he informed me of the history and process of using the home warranty. I think I made a good decision.

Daniel was very knowledgeable - explained my questions & gave me an extra black Monday discount. I'm sure the company will follow thru per warranty contract plan. We use the home for a vacation home for family & friends. We need a home warranty for this reason. I hope to have a long relationship with Select Home Warranty.

The customer service is okay. Tried to help to fix the problem but I was disappointed because you thought that is covered is not covered. I thought getting insurance will help you a little with the expenses. They will install it but I guess I have to provide the materials. I think, I have to re-think if I want to continue my service with them. I am just paying monthly for nothing. For now, I have problem. Need to solve.

I had done my homework & Abraham was great in explaining the coverages & finding a solution that would match or improve what I currently had. I'm rating the coverage at 3 stars just because I haven't used it yet & I want to see it in action to make sure what they say is what they do.

I submitted for a quote online, within minutes my phone was ringing. Normally, this is more annoying than anything. If I’m shopping around online, I’d rather keep it online. However the agent was really able to help me out and answer some questions quickly. The agent was also able to give me a few discounts and convinced me to buy on that phone call. Which wasn’t my plan originally. I’m happy I did though. Hopefully if I need service, it will be just as quick and painless.

Peter seemed fine in our interaction. I was in the middle of several things when he called me. I was expecting a follow up call next day. I did not have time to listen to him given I had three people doing things in the house at that same time. I wanted to select just appliance option though I had originally said the gold option. He did figure out calling later was good but I really needed next day. Today I did talk w/ him again and got it resolved but waiting on contract now. Overall he was fine w/ the call though. I’m happy to get a month free. I thought I would get two months free in signing up but later understood only if I paid a year in advance which I can’t do. Plus I want to see if this is worth keeping and I use the warranty. Thanks, Nikki

Michael ** was helpful and straightforward. I felt like he truly wanted to help me. I felt like he truly wanted to help me and was honest in his claims. He also gave me choices of different ways to purchase so that I might choose what was best for me.

If everything Jonathan is indeed true I’m sure I will be happy with my purchase. He was very friendly and patient as my husband and I tried to understand what the plan was all about. We talked to several other companies and decided yours will hopefully the best one for us.

I just signed up for the Select Home Warranty program. When I called, the Customer Service representative was very helpful and informative. He was able to let me know about promotions that they have going on. I was able lock in a package with a low deductible of $45 a service call for 2 years.

I had spoken to the rep about a month ago, I was not prepared at the time, he said he would follow up. To my surprise he followed up with me. I was surprised. He kept his word so he won my business. He provide all of the necessary details.

Process was quick and simple in addition to a good value. A couple minutes on phone to answer some questions was all I needed to finish up the order. I would recommend Select Home Warranty and I plan on using them again in the future as I have the need for their services throughout the year dealing with sellers of properties.

Received great customer service when buying my home buyer warranty. Chase was very knowledgeable. He was very patient. Answered all of my questions to my satisfaction and I had a lot questions. He represented Select Home admirably. I am getting the same coverage as I did with my former warranty but for far less. Looking forward to great service from Select Home.

Spoke with Peter ** and what a gentleman and such great service!!!! Will recommend to my family and friends... Offered excellent pricing and various options for me. He really helped a lot and was extremely professional. I even mentioned to him that if I continue to get this great service, this is going to be a fantastic decision on my part. Was with a previous warranty company and was not happy at all.

We purchased an extended home warranty from Select Home Warranty. After speaking to your representative Richard ** we opted for the 3yr plan. Richard was extremely helpful and Knowledgeable, very clear and concise in his explanation of the policy options and patient with my multiple questions, taking the time to fully explain. Working with Richard was a very pleasant experience as he cut to the chase in a no nonsense factual manner, no high pressure or wasting my time with unnecessary sales tactics all while instilling confidence in the warranty. Will highly recommend your company and representative Richard **. Thank you. Donna

Sam was very helpful when I called. He explained how the policy works and answered any questions I had. He was able to provide a solid discount to a new home owner and even made it possible to split the payment so I could sign up today. I definitely recommend this company to any new home owners and even people I know looking to switch.

Great customer service. The rep we talked too was real prof. He was real professional. He knew his product. If I have to use your service, I hope it is as good as your sales representative. Will recommend you to friends and family. Your price I feel is a good price.

Alan ** was extremely helpful and we are very pleased with the home warranty. I called in with some questions, he answered them quickly and was able to save us some money on our subscription. Would definitely recommend him and the company to family and friends. If you need a home warranty call them and ask for Alan **.

A/C, Cooling. Very good customer service experience. They returned calls quickly and had a very fast response time. This is my second claim and I am very satisfied. I have been a customer for more than 10 years with American Home Shield and switched to Select Home Warranty last year because I was unhappy with their service and prices. After switching, the service has been much better. Excellent customer service so far and hopefully will continue to use their service in the future years to come.

Great deal and customer assistance. Very accommodating with regards to answering questions and concerns. Premium and policy coverages were well explained over the phone. Quick in response in sending confirmation thru email. The installment payment for 3 consecutive months is awesome and fair enough with out having hard time to make payments. Was also given a military discount for service member. Also, guaranteed refund in case the service unsatisfactory. Overall, its a good premium and policy coverages.

Chase was professional and very good. His offer was generous and I felt good about it. He offered the coverage I needed and I'm satisfied with the transaction. I look forward to the service. So what can I say more? Let's see what happens if I need service. I remember that they served me in VA and it went well.

I really wish I could remember the person's name who helped me because I would include it. He was very respectful and provided the details on their claims process. He advised me to be on the lookout for an email that will give me the plumbing agency they will be setting up the appointment with. All I had to do is make the initial claims call and pay the service fee! His customer service skills were excellent and I'm so happy I chose Select Home Warranty!

Contractor selected and contact info sent in timely manner. Issue with furnace was diagnosed, due to age of unit parts needed had to be found and ordered by contractor. Contractor rescheduled as soon as they received the parts. Everything was done very professionally in a very timely manner, with no hidden costs or surprises. I definitely recommend.

Hot water heater leaking carbon monoxide. I called and within 24 hours someone was at my house, working with my tight schedule, came after work. Went above and beyond looking for a leak. Great service! Glad I got Select Home service. Thanks for all your help. It is appreciated. Will let friends and family know.

So far I am happy with the service, Ron ** gave me the credits on my account I should have received which shows this is a stand up company. I am a new customer with this company and it is important that a company keep their word to you when are depending on them to come through for you.

Ray was very polite and professional. We have had another company for a long time. The cost had kept creeping up and the service people quality kept going down. We decided to try your company from the reviews. So far so good.

George was very polite, knowledgeable, and helpful. George was also very easy to understand. He gave me multiple options for continued coverage which included prices. This was a good value to provide coverage and I did look at several companies. I have only had to file one issue and that was with my stove and a repairman was at my home the next day to fix the problem with positive results.

It was a pleasure working with Alan, he is Very Professional and was very knowledgeable about all the plans offered by Select Home Warranty. Glad to have a Home Warranty for my clients. Great Service fee price $65. Thank you for all your help selecting the right plan for my clients! Congratulations! We look forward to working with you again, with our next Clients Re/Max Nexus, Birmingham, Michigan.

So my wife and I had thought by going with this company that it would be a great way to handle home improvement needs but have come to find out that they are nothing more than swindlers. Not only are their techs incompetent but the lack of communication between customer service and their techs is downright terrible. We had a tech come out to diagnose an issue with our washer which they did and they charged a $60 evaluation fee which we paid. The tech said that we might be able to get a whole new washer because it wasnt that old. However, we never heard back from either of them.

GREAT JOB SO FAR. I just signed up for your service and customer service was great. Other people I know will be switching over soon. They have the old service and are looking for a new service. I told them about Select service and they are going to try it. I hope the service is as great as you say it is.

I placed a phone call regarding an issue with my heating unit. The representative handled the matter quickly and responsibly. She put my mind at ease with no problems or issues. Thanks so much for the service. It gives me a peace of mind knowing I’m in good hands in the future as well.

Customer service was great and very professional, working progress was fast and convenient to contact. It could be better if SHW has more wide connection with professional companies in local area. Overall, I’m satisfy working with SHW. I already recommended my friends and will more to do so. Thank you.

My recent phone conversation with Select Home Warranty was pleasant and helpful. They answered my questions and were clear on how to proceed with my claim. I Have been with other home warranty companies and they are terrible to deal with on the phone. Hopeful that SHW will continue to serve me well so that I don’t have to look elsewhere. A nice change!

Abraham, the sales representative, was very pleasant in our conversation and answered all my questions. I am satisfied with the contract. The prices for the contract and service fee are a great value. We are considering adding more items for inclusion in the contract. I will contact Abraham to discuss further.

I was able to sign up for a account within minutes. I signed up online for a quote and within minutes I received a call from a friendly sales rep to get started and he also helped me find additional savings and answered any additional questions I had. Overall the process was very easy and I look forward to having my home warranty with Select!

I spoke with Jonathan ** who was very pleasant and answered all my questions after having some bad experiences with another company. Select Home Warranty sounds like it will meet all my expectations. I just took out the contract today but am very hopeful that any future service contacts will be just as pleasant.

I was helped by Sol, who was very nice, professional and helpful with signing me up for a new home warranty. I appreciate the discount that I received and the company seems like they will be a great fit for me and my husband. It is difficult to find a warranty that covers roof leaks and Select is one of the few, and they also seem like a quality company that treats their customers well, which is important and hard to find.

Maytag Washer. Fair and efficient. I used a local business who connected with the warranty company and freed me to just make the appointment for repair. I was able to talk with a person and didn’t have to press a dozen options to get to them. The customer service agent was consoling about not to worry that's why they are there for us. Well done!

Do not buy a home warranty with this company. THEY WILL NOT HONOR YOUR CONTRACT AND FIND LOOPHOLES NOT TO PAY OUT REPAIRS THAT ARE ADVERTISED. Pending class action lawsuit for fraud. Sure the ads say your AC unit is covered, but they will find one of the many loopholes in their service plan to deny you the reimbursement. That is if you can get one of their contract technicians to make a house call.

George was very knowledgeable and gave me a great price for 6 years. It is a relief to know that I am able to have them insure me if anything goes wrong. They were able to give me a holiday discount that makes me feel very valued moving forward with my new home.

Setting up the account was made very easy. I received my contract just a few minutes after concluding the order. The contract seems very straightforward. The pricing for the Select warranty service is much better than other home warranties that I have had. I hope I don’t need the warranty service but if I do I hope it will go as smoothly as initial process.

I was very skeptical of ordering from SHW due to so many different home warranty companies. But, the customer agent/salesperson was very good at answering ALL MY QUESTIONS and explaining the plan coverage and the pricing, he made me feel safe and comfortable moving forward w/the purchase! I loved the fact that I can review all the reviews from other companies and still cancel at any time.

Great customer service! Easy choice when it came to finding a warranty company. Steven answered all of my questions and concerns and he made me feel very comfortable making this decision. No pushy sales pitch. The price is very reasonable. I know my home is in good hands with this simple decision.

My call this morning was handled with professionalism as well as friendly. I look forward to my item being taken care of soon. It has been difficult to find a plumber to look at the softener to diagnosis the problem. I am confident you will be able to resolve the problem. Thank you.

Pro-rated funds were reimbursed for the cost of a garbage disposal unit purchased to replace a non-functioning garbage disposal. I made a phone call to a helpful operator at the warranty company. This was followed up by an e-mail from the warranty company confirming the resolution. I was impressed by the speed of resolving this issue.

Fast response to inquiry online. Very helpful to work with. Hope all interaction in the future has the outcome. Are the service calls this easy? Look forward to a great working relationship. Would recommend to any of my friends if so. Noticed you highly rated on Google. The price appears to be a value.

I have asked for someone a manager to call me from Select home warranty and still no response. I have wasted so much time with this company. It does not work. The company they send out does not have correct info. And then they say the do not work in my area after they come out and waste my time. Select Home warranty is terrible. They leave the customer having to make multiple phone calls and still nothing is done.

I have spoken to your office a least 3 times in the last month. All my calls were met with excellent customer service, a pleasant voice and fairly efficient processing. Thank you for looking out for us. We will be renewing our policy when it expires next year. Please let us know when that is.

We got 5 star help with the lowest price. I feel satisfied. We are 100 percent happy with our service coverage for all appliances. Isaac did an excellent job. He really knows his work. He was very good at knowing the services available and also knew our needs. He considered all for the future needs by locking in out prices. Thanks.

I called Select Home Warranty on 11/25/19 on the problem with my Central Heater in my Manufactured Home not heating properly. I talked to the Representative Alvin about my problem. Alvin was so very nice and sympathetic about my heating problem. He really made this Service Problem very simple. Alvin was very courteous, and helpful. He said the problem would be corrected right away, as soon as they find the closest Heating Tech. Thank you home Warranty, really appreciate having you for my Service needs. Again thanks for Alvin understanding my service needs.

I was very pleased with my encounter with Fred ** regarding Select Home coverage. He was patient, answered all my questions and very professional. I will highly recommend your company to my family and friends. Living on social security only is difficult and I really appreciate any and all help with our financial situation. Fred was there to help me.

SHW referred a great tech, Arrived on time as promised and fixed my problem. Reimbursement is cumbersome. Filed claim November 8 and, based on discussion today, do not expect reimbursement until January. The process is "sluggish" and do not understand why it would take so long from receipt of paperwork to process and mail $$ that SHW agreed I am due.

We finally dropped Select Home Warranty after 3 bad service call experiences in less than 1 year. For 3 separate issues we had problems either with the service contractors they assigned for the repairs, they didn't want to do the work, or exclusions in the service contract. I did not like that they don't share their warranty exclusions with the customer until you actually sign up for their services, so that is a negative right off the beginning. The service contractors that they use either don't show up to do the service, or they don't handle the specific repair needed, or they ask you to find your own contractor and pay them directly and Select Home Warranty will reimburse the customer a minimum of 30 days later.

My wife and I had two toilets one morning with the same problem: water leaking from the base. I called this warranty company to make a claim. One claim was setup for both toilets. Was told to expect an email to setup a visit from one of their contractors, and it would be $75 for the house call to diagnose. After that call, their contractor reached out to us. We explained the situation. He said he could actually come by same day and get it fixed since water was leaking, and waiting until Friday made no sense.

When I took out your insurance I asked if my area was covered for service and was reassured there were plenty of techs here. Now I’m being told they are having a difficult time. And if I want to pay upfront I can. Not why I have insurance.

Select Home Warranty (SHW) is a FRAUD!!! I had a Water heater go out Tuesday (11/19) evening and tried calling, but no prevail even though they are open 24/7. Submitting a case online and told in DETAIL of the issue. Wednesday morning I get a email from them that they notified their plumbing company and to select time slots. Then the plumbing company said that they can't get to me until Friday. I said that’s unacceptable and was able to get that plumbing company to come Wednesday afternoon. I paid the $ 125 service fee and the plumber sent his diagnoses to SHW. So why do I need to get approval to fix something that SHW referred to? Don’t they trust them? Thursday I have called them 8 times that I am still without hot water. They kept telling not to worry and they got my back. They PROMISED me that I will have an answer by the EOD. SHW assured me that they put it as an emergency and will get back to me.

I have been a customer for years and it's always the same problem; having to go without essential utilities for days or weeks. I wish that your company would find a way to expedite heat, water, and electrical problems. One solution is to really work with local contractors directly instead of what appears to be a robot randomly assigning tickets. I think a real person should directly call local contractors so they can get scheduled quickly for a minimum of next day service for these essential services. Taking 2-3 days to tell us who our contractor is, and waiting another 3-5 days for them to come make the repairs means your customers are without essential utilities for 5-7 days at a MINIMUM.

I have been since April of this year trying to get my stove burner fix. I have had 3 tech come and never come back. They told me Select never paid them. Am not sure what to do at this point. They offered for me to find someone and they would reimburse me. I have told them I do not know anyone. I did this with them on a ceiling fan. It was over a month to get my money back. My contract ends in Feb 2020. I will never sign up with them again. Another thing they have people who answer the phones that you barely can understand.

Be sure to reads the terms carefully. Will list items they say are covered when they give you a quote and the small print in terms contradicts what they say is covered. After you wait your 30 days to use the warranty and find out they lied about what all is covered, it is too late to cancel without paying a significant amount in penalties. Horrible customer service, they just want you to buy the warranty but make every excuse in the book for you not to be able to use it. Rip off!!

Select Home Warranty is a horrible company! We were told our claim (replacing a furnace motor) was only good for $150 because we didn't have maintenance records. The furnace is 2011 and we just moved in the house in March. Their policies are written to get out of paying their customers. The phone rep made excuses on why they weren't paying, based on assumptions. That's not a good company standard. I highly recommend you to not use Select Home Warranty.

Buying a policy from SHW is probably one of the worst decisions I've made in a long time. They were happy to take my money and promise the world but when it came down to it they were unable to provide a contractor when I needed one, sent me instructions on how to proceed with a claim using my own contractor, then denied the claim despite the fact that I followed all their instructions to the letter. They sent a document listing "uncovered services" to support their denial.

Steven was very good in knowing the process and we renewed for 10 years. We had the warranty since we purchased the house and called them one time. Service was very good and the problem was taken care of by the service company. I would recommend Select Home Warranty to anyone wanting a service policy over other warranty companies we have used in the past. They answer the phone with a clear speaking American so you can understand what is being said. Others I have not been able to understand them talking and it becomes very frustrating when you have a problem that you are trying to get taken care of and you do not even know what they are telling you. I will always stay with Select Home Warranty.

It is very easy to submit a claim through Select Home Warranty using their online submission form. I received a response immediately to schedule the service call. The technician who responded to the claim was friendly and had good customer service. He went above and beyond by answering my questions and making recommendations. Overall this was a good experience.

This was our first time using Select Home Warranty. Our dryer went out and the representative on the other line was quick, accurate and polite. So glad we purchased this peace of mind! Currently, we are still waiting for the technician to give us a call - So far, the customer service at Select Home warranty seems to be excellent.

Select Home Warranty offered me the best value for the money and were very helpful. All the other companies were not easy to deal with and had higher prices. The Select Home Warranty representative was very understanding and answered all my questions. I was even given a discount for being a prior customer even if it was some years back.

September 26 I called to put in a claim for washer and dryer. Was informed I would have a technician call within 48hrs. Called call center back. Had issues with technicians coming to assess. So over a month went by still no technician so I found my own technician and called and set up an appt. Followed all of proper procedures. Took 7 days and several calls to Select and multiple lies later I finally received a reimbursement agreement for dryer.

Ray was informative and personable on the phone. The policy offered fit my needs, and the fact it is transferable is a great selling point. The speed at which I was contacted after requesting a quote was unbelievable. And the offer I was given fit my needs at this time in my home ownership.

Replacement of fan motor capacitor. Very pleased with service I received from gentleman I talked with by phone, very informative and nice. It was taken care of promptly -- well pleased with the service. I would recommend Select Home Warranty to anyone interested in a home warranty. Appreciate your help in my repair.

Steve ** was my sales rep and he was welcome and cordial. He did answer all my questions before I purchased plans. He did walk me through the process of submitting a claim, how claim will be reviewed, how local consultant will be assigned and how they would perform work.

The purchase of the 6 year SHW policy was made easy because of the outstanding service of Belinda **. She answered all my questions and concerns thoroughly. Belinda was pleasant, polite, professional. Skeptical at first, Belinda convinced me and allayed any concerns using the facts of the SHW policy. This company is fortunate to have such a competent honest employee on staff.

Belinda is great to work with. She answers all my questions clearly while providing me with additional information I didn't know I needed. She also does a great job following up after the completion of the order to make sure I am satisfied. I highly recommend her and this company.

Multiple technicians neglected to fix my appliances. I should have donated the $400+ I paid for this warranty. Thank you for having me get my own repair. Sears service has a home warranty, speedy appointments and honest service technicians. Select Home Warranty if I could give you a 0 rating I would.

We have provided Select Home Warranty with every piece of documentation to resolve a claim from July, 2019. Documentation was sent by both certified USPS and to the email address they provided. They are verbally changing the terms of their warranty to suit their needs so that payment does not have to be made on the claim. They quote sub sections of their written warranty, however, they verbally advise that what is written and what they want are two different requirements. They disclaim all the thousands of complaints made to the NJ BBB and advise that anyone can make false claims to the BBB. Really? That many customers are upset enough to file a complaint with the BBB claiming fraud and a scam and all of those were sent in by people that haven't been truly scammed? Do not waste your money on a warranty from this company. Save your monthly payment amount and have repairs made on your own when they arise. In the end, you'll have paid for a worthless warranty and still have to pay for your own repairs.

I was shopping for home warranty for a while and the Select representative was very professional from the get go, he answered all my questions in a honest and professional way, I would recommend select warranty to anyone, but I still need to see if they are going to walk the talk with my service calls. I hope I won’t be disappointed, thank you...

I was checking out home warranty plans and this one was the best I found. I have been with Old Republic for 9 years. The representative was extremely courteous and informative. He gave me options that were amazing. I wish I could have purchased the 3 year plan but just didn’t have the money to at this time.

My washing machine pooped out on my over the weekend-emailed an order asking for assistance on Sunday. Got a response on Monday with options for repairman to come out. He was out the very next day and basically on time. I love that I didn't have to wait for hours! Repairman diagnosed the problem and said I need a new washing machine. Hope this is a quick process as well-cross my fingers.

Great job in helping me choose the right plan to work for me and within my budget. Prices are great and affordable, I would recommend to family and friends. Thank you for your help Ben in going over everything and making me able to feel relaxed in knowing that my home is now protected.

I felt like the representative took the time to listen and get clarity on what my problem was. Afterwards, she told me that I would get an email in the next 24-48 hours, regarding my claim. I would have liked a little more explanation of the next steps and process, since this was my first claim. With It being a plumbing stoppage issue, I would have liked a call from a technician within 24 hours, but with this process, it could end up being 2-4 days, before I hear from someone.

Sam was very helpful & knowledgeable. Helped me learn what I needed in a home Warranty. HE WENT OVER COVERAGE OPTIONS & BENEFITS FOR ME. Helped me decide what I needed. I hope warranty repair service people will do this good of a job should I need repair service. I am a long time Realtor here in Huntsville, AL, & have dealt with a number of Home Warranty Companies here. Have had a few problems with Warranty Companies company sending incompetent cheaper service person to fix a problem on other houses.

Customer service was very good and to the point and offered exactly what I needed in terms of pricing and contract. The customer service representative was professional and wanted to be sure I had all the necessary information needed to make an informed decision. He went far and above the support I needed as I was going to go with another company. However, he was so good he got me to sign up immediately. Great service!

I had the opportunity to speak and work with Abraham **. today. He was great to work with and made signing up very easy and affordable. He explained the service thoroughly and explained how the other companies compare. He did such a great job I signed up for both of my homes! I would definitely recommend the service as it's a great value for the price and the team is very knowledgeable. I searched several be options and found this service be the best value and cost.

Purchased a Select Home Warranty One international Blvd. Ste 400. Mahesh, New Jersey 074950400 in Sept. of 2017. Called to ask details. Customer service rep. told me I was past the waiting period to make a claim. 2 weeks later I called to make a claim and was told claim denied due to waiting period date was 3 days away. 1 1/2 yrs later.. Called to make claim for Water heater.. No hot water and leaking. Claim denied... They do not cover leaking.. I have paid.. so far 900.00 monthly. Select Home Warranty will find ways not to pay a claim.. The policy I was sent is typed in the absolute smallest FONT they could find. When you sign up..they do not tell you the specifics of the warranty. They make it sound like they will cover without any problems.

Home owners, please read carefully the terms and agreements. For example: -for heating and cooling system they need 3 years maintenance reports and water heater timely flushed to cover the repair cost. Unless otherwise your house is not cover with warranty. They tell you after it happened. Seller doesn't mention anything. Check other things coverage terms. It is worst service in USA. After you buy and need to cancel, have to pay $75.00 cancellation fee. Good luck anybody has this coverage. Thank you very much that can read it.

The process was easy and the representative was very thorough. The only thing was that there were too many phone calls from different reps once I initiated the purchase process and their information didn't reflect my purchase. I would recommend streamlining that process. Overall, the process was very easy to sign up for online and the price was very competitive compared to other home warranty companies. I thought that there was more value for the amount it cost.

Failed water heater. My telephone experience with the clerk or answering service was great. He took all my information and referred it to the claims department. The claims department denied my claim. The reason was without logic and against the spirit of the contract and customer agreement. The denial is totally illogical. I was told that my claim is denied because my water heater stop functioning and leaked. Simply put the water heater doesn't heat water and it appears to leak. This was the reason for denial. Although, it is within the common reason of the average person such a condition needs repair.

We noticed only top ratings and decided that Select Home Warranty is reliable and the one for me. Fred ** did a great job getting us the policy that we wanted and did so quickly and very professionally. I wanted a good policy to cover the expensive repairs of our home and selected your company based on the ratings from consumer reports. I noticed only top ratings and decided that Select Home Warranty is reliable and the one for me. Thanks for being there.

Customer service skills from the staffs on the phone is above my expectations. I called in 5 times during my one year having this plan and I gotta tell ya it’s worth every dime. Only had one issue with one of the contractor that didn’t keep us up to date with the information which I had to called in to find out and they took care of it right away and gave us the choice of getting a check to get our new dishwasher. I would most definitely recommend Select Home Warranty to friends and family.

Two of our kitchen electrical outlets on the kitchen counter quit working. I’ve checked all of the electrical breakers in our electrical breaker box panel, and they all seem to be working properly. There does not appear to be any outward damage to anything. The problem is more sophisticated than I’m able to understand. I called your customer service department where I spoke with a person by the name of “King.” He assisted me in getting a claim filed.

Abraham from Select Home Warranty contacted me literally as I was looking over the prices online. He was able to explain the costs and deals offered to me in a clear and concise manner. Because I paid with AMEX, he informed me a special promotion as well. As my account representative, he gave me his direct number and assured me that Select Home Warranty was the best home warranty company in the area. I received the policy by email nearly immediately.

My only complaint is how long it takes for each step to process. Because of this I lost a whole week of no washer only to find out I was going to have to replace it. Otherwise, I would have given 5 stars. Because of this delay, and being right before Thanksgiving, I will end up being a month with no washer.

I just put in a request for them to have someone come to my home to check my heating system, it's not working properly and I really need it checked out since it's very Cold outside where I live???? Received great customer service, the man I spoke to was so very helpful, I would recommend them to all my family and friends, it's a great company to deal with and I will continue using them for my home.

Customer Service is good. But tried sending Tony's Repair Service out. I told them last year do not ever send him out again. The man cannot do the work. He cannot get under a mobile home or home to do any repair work. He told me this last year and this year said his Doctor will not let him. He is old, heavyset and disabled. But he still wants and demands the service fee when he comes to your home. If when he can't do the work that he should be able to do. I also told him the first time it was a mobile home so he knew before he came to my home. But the jerk still demands the service fee. In fact the first words out of his mouth when he came to my home, was Select Home Warranty said he was to collect a service fee from me. He got this from me without doing any work to repair my water leak. Get rid of this crooked man.

At less than $25 a month for 6 years seemed like a good deal considering the aging of some of our appliances. Ray ** made a good presentation and answered the questions I had with no hem hawing around and to my satisfaction. As retirees peace of mind is worth the small price to pay. Even after I showed that I was willing to purchase Ray continued to improve the deal. Although I spent a significant amount amount, feel good about doing good for the household.

Initial call re dishwasher repair. Customer Service Rep was very professional and took all of our information. We should hear back re repairperson within 24-48 hrs. We are looking forward to a speedy resolution as our dishwasher is not working properly. It is not cleaning properly and not drying at all - even on high heat drying cycle. We sometimes must run the dishwasher twice to clean the dishes - and I prewash to prevent any rubbish from going into our septic system.

Despite multiple challenges with my email, agent worked diligently with me to ensure I got invoice to Title company and selected the best deal for my client. All documentation was received, as this was a real estate transaction gift for Buyer. Great coverage for the money plus perks for multi-year purchase. Very fast ordering with US based contact clearing answering all queries. Don't let title company purchase for you as they have no interest in getting best value coverage. Also you get points on your credit card and time to pay after closing.

Bruce was so helpful and answered all of my questions. I feel confident that my clients will be very pleased with the home warranty I purchased for them. I did my homework when looking for a company to purchase the home warranty with and Select not only has a great reputation, they also cover a large area, had great reviews and competitive pricing. I struggled finding a company that would service Red Rock, Arizona and was so happy I found Select Home Warranty Company. I will use them again and recommend them to others.

I am a single mom taking care of my parents and a worry free home purchase is very important to me. I needed a home warranty for a home I am purchasing, and Chase helped me to say a good sum of money. Thank you Chase! I appreciate all of your help. I am looking forward to a worry free home buying experience with the security of a warranty. I will be using them again in the selling of my home for the next homeowners to have the same worry free experience.

I would recommend this home warranty to anyone- they are fair and easy to work with- I love the peace of mind it gives me knowing breakdowns are covered!! I have multiple properties covered and they give me good discounts on each one that I add. I have not had to make a claim yet so cannot comment on the service call or anything but I do not anticipate it to be a problem when the day comes!

Don't buy a Home Warranty from Select Warranty. I left American Home shield where I had good service and coverage. I thought Select might be just as good and had a less per service call. I had called Select Warranty for 3 separate repairs. 1st was for a stove which took forever for a service person to get ahold of me then to find out they don't come to my area. I had to call my own which I paid for service and repair. 2nd I called about a microwave that wasn't working which Select said they don't repair microwaves and that they would send $50 toward a new one. I bought a new one and never received any money. 3rd I called about refrigerator which is just a little over a year old in which I didn't get the manufacture extended warranty because I had Select Home Warranty. Again they had no one that services my area so called my own $150 service call which we called Select in what was wrong.

My claim was submitted on Thursday and I never heard back from anyone. I had to call on Monday to check the status of my claim. It would have been appreciated to hear if my claim was approved or denied. It would also be nice if the claims do not take 24 to 48 hours to process. In the the event that someone air or heat goes out during peak seasons, a customer do not want to have to wait that length of time for Select Home Warranty to either approve or deny the claim. Especially if the rep is at the home and have the necessary parts to fix the issue at hand. However, the rep was very nice and helpful.

I filed a new claim for my refrigerator, They made me try to explain in details the problem with my refrigerator. Then they send me an email stating that Select Home Warranty does not cover that problem without even sending any company to check my refrigerator. Select Home Warranty did not cover my heater problem for which I was forced to buy a new central air conditioner system and spending thousands of dollars. Why should I pay money to a home warranty that does not cover anything. That is fraud.

This was by far the best home warranty for the money and the customer service was amazing. I looked at 8 different companies and Select was far superior. The amount of coverage is just what I need and at a great price point! Some plans had much longer waiting periods as well. I am very pleased with the 30 day waiting period as I would not want to pay for a plan monthly and not be able to use it. The representative was so very helpful.

Excellent company to deal with. They have great prices for seniors. The employees are kind and very efficient. We are looking forward to working with this company if ever needed. It's very unusual for a company to be this informative and offer so much at an affordable price. Anyone looking for a wonderful Home warranty company to work with should know this is the real deal. Thank you for all your suggestions and discounts. Thank you so much!!

I just recently cancelled my home warranty because this company would not cover issues with plumbing. I reported a leak inside the wall in my bathroom and was told this was a "maintenance issue" and they would not cover the repair. I also recently had to have my septic tank worked but was also told that the work needed on my septic tank would not be covered. When I signed up for the coverage I specifically asked if issues with the septic would be covered but when it came time to cover the repair I was told that the coverage I had purchased would not cover that specific issue.

This company is a total scam, they send out their contracted service companies that are totally incompetent. When you call to talk to company about problems you get people that are as bad as the contractors they hire. Every time you try to contact them you get a different customer representative, and evidently they don't record any notes because every time I call them I have to go through the past calls and details of my case. This case was first reported to Select Home Warranty on September 16, 2019 and it is now November 16, 2019 and I still have not received any money for reimbursement on my claim. I would never refer this company to my worst enemy.

The first time I had a claim with Select Home Warranty, they were good. I had a technician setup to come out the next day and it was a great technician. The process was a little cumbersome, since the online claim system isn’t great and I still had to finalize my claim over the phone before they would book a technician.

Didn’t like the fact that I had to find my own service provider. Pay them out of my pocket and having a hard time getting my reimbursement. I purchased a warranty so that if I had problems it would be hassle free. Have spoke to lots of people there getting off the phone so frustrated. The customer service department is the worst I have ever had to deal with. When speaking with other dept was better. I was even told that there was no one more I could speak to when asked for management. This is second claim I had to pay out of my pocket, after paying for services for about 1 year. When calling I have been asked to send same receipt about 5 times after I sent it and even had a ticket number then was told give them 24~48. I truly feel like some of the workers need more training and to care more about there jobs.

Your company is a joke. I purchased three years of warranties on four homes and every claim is either not covered or a small refund amount applies to the actual cost of me finding my own vendor to make repairs or replacements at my cost. Your process in finding reputable vendors is no better than any other home warranty company but I was assured when buying your warranties Select Home Warranty was better than any warranty company out there when it came to having reputable vendors. That isn't true.

I was extremely dissatisfied with the company you contracted to fix my toilet. Customer service was terrible, not only did I wait for them to not show a couple times but I was also spoken to rudely by all five people I dealt with. When I called Select regarding this, I was told that because they already agreed to the job that I would have to use them. If this is the type of contractors you hire for this warrant program then I may need to look elsewhere.

I have had great service with Select for 3 years now. Every time I have called in a claim it's been a fast professional experience. Customer service is great as well! They call me at the end of my term each year and help me with my renewal and go over any changes or options I might want to consider to keep me informed of my policy. Everyone is always friendly and helpful as well.

Customer service blows. Like literally blows. They sent a tech to my house since my oven wasnt working. "OVEN". The tech said it was a gas valve. My stovetop and broiler work. I disagreed with this. They approved $150 for the gas valve replacement. It is not the valve. Hence, I can still cook on top and broiler. To speak to a supervisor is pulling teeth, two time I have been placed on a call back list, and yet... the phone operators can do nothing. I paid for my full year upfront. and at this point, do I get what little money back or do I keep fighting this and fighting this fighting this. Maybe someone will call me back with this review... Or I assume it will just be lost.

You have never resolved the problem in less than two weeks and you always say 24-48 hours but then send a letter at the 48 hr and said, "You have an option to get your own person to fix the problem and We will only reimburse 100." Then you never look for a contractor. I feel that this company does not want to fix anything and that they just pay people to talk to you that are not in the US to stonewall you. Do not use them if anything on your house breaks. They will not fix it.

I have looked into home warranties and went with Select Home because they have excellent reviews and cover everything I needed for my home including our in ground pool. I liked the fact that you could purchase a year's worth of coverage and get 2 months free added on to it. We are possibly selling our house in the spring time and wanted to offer the next owner the comfort and satisfaction that their new home would be covered for any future problems. I would recommend this for all homeowners.

We called and had several questions about the different plans. Richard ** was awesome, very professional and courteous. He was very knowledgeable and straightforward in the direction he pointed us into. My wife and I are extremely satisfied with what he advised us on and ultimately purchased. We decided on the 5 year plan which for us, is a great fit for our new home. We would definitely recommend to friends. Thank you for all your help.

I have not yet used the service, but I can say that Peter ** was very friendly, knowledgeable, helpful and professional. I'm hoping the service is as awesome as he was to deal with. After reading the reviews online I'm assuming this is a great company to deal with. I had American Home Shield before and they were much more expensive with less coverage, and their rates went up without me knowing about it until I went to their website to check. I like that I was able to lock in a great rate for 6 years with Select Home Warranty.

I was told by several people that buy a home warranty is a good thing to do especially if you own the home. So I bought one, a good deal at that. When something is too good to be true it's for a good reason.. that because it usually is. So my furnace/heater went out on our air conditioner. The air conditioner/repairman that THEY contracted to show up TOLD ME TO never use this company and told me exactly what they would do. AND GUESS WHAT. They did.. They send me an email saying after all the information I provided and the repairman provided.. they were only going to give me 150.00 for the repairs and I am responsible for the rest.. seriously.. That's not what your sales guy said and you know it.. STAY AWAY FROM THIS COMPANY!!!! I will repost this on ever social media site I can find. They ripped me off.. I only had this policy since May. Never again.. Do not buy. We are a family of six and cannot afford bs lies like this.. Stay away!!!!

I contacted Select Home Warranty as well as other companies and looked at offerings, quality and pricing. I had a great offer from another company, but had an email from select as a result of leaving a message requesting a quote. I quickly got a call back from Richard. He answered my questions and provided me with a quote that was better than the other company. He was very professional & knowledgeable. I now have a great warranty that I can afford.

I set up service with Select Home Warranty with Alan ** who was very helpful and professional throughout the entire process! He was patient and didnot rush me, which was a bonus. He took great care in ensuring that I understood the warranty and breakdown. He answered all of my questions and provided detailed explanations. All that we agreed to was provided in the contract. Also, the service was the best price for all of the value.

I am very happy with the service representative I spoke with. I am unhappy with the fact that my furnace is not working in the first cold snap of the season (below freezing out!) and I have to wait 24-48 hours for service. I have a 72 year old mother, 5 adults and 2 children living in this house. It is COLD! There should be a way to get immediate help in a situation like this.