Select Home Warranty Reviews

This is the third time I filed a claim with the Select. We have been very pleased with the services. I recommended Select to a friend, who just signed up last month. (Note that I did not get any incentive for that.) Select provides great peace of mind for people like me that lack of handyman skills and are busy with kids and work. All representatives are very helpful.

Spoke with several of your representatives. They answered all of my questions no matter how silly and informed me of the credits that I was not aware of. Made me comfortable in signing up with your company. I certainly hope that I will not need to contact you with a problem.

The conversation with the salesperson was good. Very informative. He also explained the benefits of the multi year policy. He also asked if I was a military veteran, for additional discounts talked about be able to transfer the policy to another house if we move or use it as a selling point.

I just re-opened our account after a year hiatus. Bruce ** was kind and knowledgeable and he helped me fully understand all the benefits of the plans. Every suggestion he gave was for our benefit. He made it a quick and painless experience and was the reason I chose to renew!

My sales rep was very professional. I feel good about my decision to purchase the multiyear plan based on the company's reputation. I was eager to lock in a rate that I can afford even after I retire. It is more economical than my prior home warranty company. I look forward to having a positive experience with Select Home Warranty.

First repair technician responded quickly but then did not respond to my calls and could not be reached by the company. I was told I would be given a different repair technician and would not have to pair the $60 fee again, since you check was cashed. Person I spoke to was courteous and helpful, giving me options. I hope the scammer (first technician) is found so he can’t do this again.

My dishware was broken and had leaks. I submitted a request on December 16 and It took a week for a technician to come and check. It took him another week to submit his report and finally on December 28, I received a decision from Select Home Warranty. I paid $45 as co-pay the day technician visited but throughout the follow-up, I was asked that I did not pay my co-pay. I had to ask them to talk with the technician to confirm first before making the claim. Sadly it was a painful and lengthy process.

The agent was very helpful and immediately sent me my policy contract documents immediately. She also told me that she would get a renewal agent to contact me as soon as possible in order to process my renewal. It was a good experience talking to the agent. The wait time was also very short.

I recently became a Select Warranty customer. When talking to the salesman he said I would receive a copy of the contract and information in the mail. Almost a month later, I still have not received it. Not a good sign of service to expect. I am wondering how long I will be a member.

Richard ** Help. Non-licensed and no liability - Charlie Handyman Services sent by Select Home Warranty caused $17,500 in water damage to my rental townhouse in UCF claim # **covered by Select Home Warranty 6 year policy **. ** ext ** Ron ** senior supervisor. Ext ** Jeremey ** VP operations both said their company is not liable for any action for people sent by them even bodily harm. All workers are licensed and carry their own liability insurance by contract except for Charlie.

While I have fortunately not yet had to use my warranty the sales person Jonathan ** I spoke with when I called sealed the deal for Select. I was looking at 2 other warranty places and their sales people were very pushy and not informative. One of them when I asked them about roof leaks went in this whole speak about double insuring what home owners already does. (I know what my home owners insures. I also know it’s a $1300 deductible.) Anyway Jonathan was super sweet. Answered all my questions and offered me the phone promotions not seen online and was just helpful not trying to make a sale!

The company responded to our claim with Speed and fairness. The service was fast and friendly and efficient with prompt responses to Our claim. Staff was friendly and efficient. Fast Response to emails. We have had bad experiences in the past with some companies that Were rated higher. It is good to have a good experience finally.

Just brought a home. My sister told me about about the warranty insurance. So that night I did sign up. So far the sale rep was very nice and answer all my questions. So beginning first time home owner. I'm glad I have a peace in mind when something goes wrong. I can call and have something fix without hurt my pockets.

I submitted a claim on my washer which started spinning really loudly and not getting adequate water out of the clothes. A representative got back to me and got the whole process started very quickly which was much appreciated. The claim submission part was extremely easy. Thank you so much!!

The service I received from customer service was very good, the settlement value was less than what I expected. The extra month of service is why my rating of value is three stars. But at least the customer service was good.

We contacted SHW on Friday. They had a service technician contact us that same day. We have an appointment set up on Monday (the next business day). I'll provide additional information once the repair is completed early next week. At this point it would be premature to offer a final "verdict" on the service since the repair is yet to be completed. But, like I said, once we have completed the transaction, I'll be more than happy to provide additional detailed information on the entire service experience.

The person I talked to about the home warranty was very informative. He answered all of my questions about what is covered. I hope everything is as he stated because I was told by another company that everything was covered until I put in a claim, then they would state that part was not covered. And sometimes it would take over a week to get someone to come out to do the repairs.

Paul the associate was very polite I did not have my account number# on hand but he found me with my address he was very patient with me in locating my make of the dryer and number on it he spoke clear and informed me that I would be contacted through my email. Thank you Paul.

They approved my request to be reimbursed $205. I'm currently waiting for the check in the mail.

New policy. Mr ** was very kind and thorough. Very patient. Hoping Select is a good with service calls being handle and the salesperson. I was a bit skeptical due to another company I had before who didn’t follow through very well. Here’s hoping Select is as good as they claim to be.

Contacted the warranty company about a freezer repair needed on Monday and I'm still awaiting the contractor to set up an inspect/repair time of my appliance.. it's Friday now. Nearly 5 days later and I'm still waiting for a contractor. I'm satisfied with the warranty. Just don't like the long drawer out process to get items fixed!!

Richard ** gave me the answers I was looking for. I am selling my home and wanted to help it sell with a homeowner's warranty.. (this should give me the coverage I need?).. I was hoping that this policy will help give the potential buyer or comfort and knowing that it is a well taken care of quality House. Yet if something goes wrong there's an easy fix.

Was with another company for 10 years until the service was not good anymore. Service call fee for Select is less than 50% of previous service and the monthly rate is 50% of old company. The salesman was kind and worked to find a price that was satisfactory for me.

Updated on 12/28/2019: I wrote a previous review about the bad customer service and about there never being a technician available to come to my home. I called back today since it has been 30 days since the claim was opened. I was told that my warranty expired today, December 28, and they could not talk to me until I pay For another year. I explained that that the claims were opened when the policy was still in a fact and that I keep getting emails saying they are having a difficult time finding a technician to come out.

The service was courteous and efficient. They have not come out to do the repair yet, but so far everything has been easy and prompt. I especially appreciate how they were able to look up my policy number since I did not have it on me. All I had to give them was my address and they were able to confirm coverage.

I signed up for a home warranty today. The staff was courteous and efficient. They answered my questions and took their time to make sure I was satisfied. However, they were quick to get the account set up once I had the information I needed. Looking forward to working with them. Great job!

Water Heater was installed in 1994; is now 25 years old. It's spraying water out the top and leaking from the bottom and rusting out at the bottom, but is still heating water (for now). Leaking is NOT covered. Disappointing, but we'll have to wait this out. It will have to self destruct before it's covered and we will have to experience the inconvenience of having no hot water some time soon, hopefully!

Great price, but the limitations to the policies ruins it. If they change the limitations it would be the best home warranty in the market. The service is not bad at all and the extra months they offer are great.

I was in the marked for a new home warranty company for my home. I inquired with Select Home Warranty and was provided excellent data to make a decision. Friendly, knowledgeable and prompt. The internet is crazy these days so as soon as I started searching, my telephone started ringing and my email was bombarded with requests to help me. I chose Select Home Warranty.

Was time to renew my home warranty but had no clue if I should stay with my current coverage or change. Submitted an inquiry for an estimate and got an instant response from David. Asked a few questions to determine what my needs were and what discounts he could offer. Less than five minutes and we were done. Excellent customer service and value with outstanding coverage.

I was bothered w/ my 1st claim. I hadn't fully read the policy. When using a credit card there is an additional 5 day wait for coverage to begin so my first claim was denied for 3 days. 2nd claim was just filed. So far it has gone well, the communication has gone well. Emailed updates have been consistent. We'll see how it all works out but at this point I am happy.

We are very please with the response and since you had no service tech in the area you offered for us to find one. We located one and are now in the process of the claim to get our AC unit replaced and plumbing has been fixed. People with customer service were very efficient and sent my claim thru to the approval department. Now waiting on my reimbursement.

Salesman promised a mechanic would be dispatched in 1 hour, but when I received the contract that promise is not written down anywhere. A phone call to the company reinforced the 1 hour dispatch for my area, but stated that it wouldn't be in any home warranty contract. I'm satisfied with the answer, but still think the written contract should be more specific regarding response time for emergency repairs!

Very knowledgeable and personable. Appears to provide adequate service in the area. Contract documents straightforward and easy to understand. Have not needed any service at this time and will re-rate after the policy is used for the first time.

Enrollment was quick and painless. The sales rep was kind and helpful. I was a little disappointed in how much he tried to upsell on longer contracts but all in all it was easy. I like that I was able to do must of the enrollment online as I hate having to sit on the phone.

Had a previous issue with my refrigerator, have one now. They were right on top of it. Easy to contact them on their site, Quick. Verbal friendly and helpful associate, know step by step what is going to happen, from receiving the claim number to when I will be contacted by the service company in a timely manner.

Richard assisted me in renewing our policy and provided good information for me to make decisions about what was required. Coverage is what we need for this property. The cost was good and the extended years are great. It's all good. Very pleased with the service, coverage and cost. Good job, good job, good job. Thank you.

Steve work with me to the fairest price for my warranty plan. I got more than I expected for the price. I also like my service fee of $45. Technician and manager work with me and I got more savings. I am looking forward to the services and saving of Select as my Home Warranty policy. Thanks again Select!

I search reviews on Consumer Reports to help me decide on purchasing a product. SHW came out on top from their customers. Their pricing beat the others by far, Sam was knowledgeable of the contractors in my area, the service call is a lot cheaper than the other companies, and I have yet to see a review where SHW gives you the runaround on filing a claim. They state if I'm not happy they'll make it right.

I contacted Select Home Warranty with a Heating Issue. This was my first contact with them since purchasing the warranty. They were responsive, prompt and attentive to my issue. When it was discovered that their closest contractor was 90 minutes away, they gave me the option of choosing my own contractor, who is local and knows my system. The customer service representative, Andrea, was very friendly, assistive and sent the email to me immediately, with the directions of how to go about using my own contractor! So far, based on my first experience with Select Home Warranty, I would highly recommend them!

Agent was helpful and handled my order very well. He explained the services and the various plans and cost. We worked out the best plan for me and the best price. The agent was very courteous on the phone.

Just bought the home warranty. Excellent sales process, easy and smooth. I still have not used the services themselves. I Will provide a detailed review once I get to use them. In comparison to American Home Shield, the company I currently have, the Select Home Warranty appears to provide greater value, coverage and lower deductible for the same price. I am going to try their multiyear product which appears to keep the contract cost constant as well as the deductible.

Updated on 01/31/2020: They call with an estimate of approx. $427, of which I will have to pay $206 for labor. But when tech was here, I asked what the est. was going to be, and he said $269. So I get the big guy from Select Home who handles customers like me, after going over everything once again, he sarcastically says "why don't you just by a new dryer"? Then tell me to get my own tech out here and send the bill and they will pay their part of $221. I tell them that how would I trust that. So I would spend $75 for the tech to show up, and $206 for the labor, for a total of $281. Which is higher than the original estimate. Not to mention the $49.95 each month I paid for some 8 months up to the first claim. It is a scam.

Garage door operation. Contacted Select-they arranged same day service and repairman was on time; was able to diagnose and repair! Excellent service! I would recommend Select to all friends and relatives! Too often delays and misinformation prevails. Not here! If you need value and courtesy go with Select! They keep their promises and back it up with top contractors.

I've only put in two claims with this service. They denied one and the other is taking over 3 weeks to repair. I called them to complain and they told me there was nothing they could do if the technician wasn't showing up. Why bother getting a home warranty repair service if they won't repair anything?

Agent Jonathan was very detailed and displayed excellent Customer Service! His customer service and attitude helped me make the final decision to select this company for my home protection. Agent Jonathan explained warranty plans and help me to understand what plan would benefit my needs. I felt secured with the choice of selection knowing I have a warranty I can depend on for coverage.

I was pleased that someone was dispatched to call me, after trying to email twice and after 4 hours not getting a call. So I called Select instead of emailing again. The plumber who came out found the problem right away (I had a flood under my kitchen sink) and tried to find a new metal hose like the one the faucet had. Unfortunately he said that none of the supply houses had that type required. I told him I was having a big party for my grandson's 21st birthday and his being inducted into the Marines the next day. He told me, "well I could completely change out the faucet with a known brand...but I can tell you right now that Select will not pay for it~!" I was so appalled, because I had a toilet totally replaced when I had my previous warranty company. Finally I told him to go ahead, because I really needed a workable kitchen sink and needed to get the mess underneath in the cabinet and on the floor cleaned up, so I could prepare for the party.

I was extremely disappointed about the handling of my very 1st claim. Mr. ** called me and without much ado, made it right and managed to keep me as a customer, despite my intention to ask for a full refund. He called and emailed several times afterwards to ensure that things were going the way they should with my appliance replacement and reimbursement.

Very pleased with the coverage I got with Select Home Warranty. Bruce ** was very informative on what they had to offer me with a great deal for seniors and new home owners like myself. He also told me about a discount for having a AARP card. Looking forward to working with you for the next six years.

My oven control was broken. I contacted SHW to use my warranty to cover the cost of repair. The repairman showed up and diagnosed the issue. SHW did not cover the repair. The particular unit was not covered with the warranty. But SHW was willing to pay for the parts needed for the repair which was a big help.

The representatives on the Sales department are the worst!!! If you ask them too many questions they get upset, they are rude and aren´t willing to help... The agent didn´t want to give me his name and when I asked for a supervisor first he said that he couldn´t transfer and then he hung up on me. These are the type of companies that simply wants your money and then when you ask for the service they simply give you the run around!

Belinda was very friendly and helpful. We were referred to Select by our agent, Kathy **. We got a great rate and coverage. The plan was explained well and we feel that we are in good hands. We will definitely be sure to recommend Select Home Warranty to friends and family. Thank you!

I was looking for a new home warranty company and came upon Select Home Warranty. They made the best offer of the ones I checked out. When I talked with them on the phone, they also offered me longer terms deals to get additional discounts, but were willing to leave it alone when I said I couldn't do that at this time.

The young lady I talked with was very intelligent and kind. She seemed very concerned with my claim and helpful with information. She asked me if I had any questions and informed me what would happen next that a representative from a company would be in contact with me via email about my claim. Very helpful customer service!

I HIGHLY recommend you DO NOT chose this company. We moved into our new house in 2017. We had a home warranty company when we moved in. When that warranty expired we started to look for a new company. We found Select Home Warranty and decided to give them a try. 6 months after we joined our AC went out. Mind you we live in Arizona and it's was August (115 degrees). So we gave them a call to see when we could get a tech out to fix it. Since it went out on a holiday weekend it took them almost a 5 days to get some one out to fix it.

I am satisfied with information provided by the service rep. He was detailed in explaining plan. I elected the three-year coverage option with the right to opt out at any time. I have been a home warranty owner for many years and hope Select will be a superior provider. I would like to receive a paper copy of the contract.

Rep was very friendly and helpful and answered all questions. Have not received service yet so this is all I can comment on. First time I have had to use this service contract so looking forward to see how it is handled. Depending on how this service call is handled will determine if I renew this contract.

Clothes dryer. I have been satisfied with the level of service I’ve received to date. The online claim process is very straightforward. I also received an email indicating additional information was needed to process my claim. Once I called back the representative was very professional and I received an email confirmation that my claim was processed.

The technician came today and declared my water heat not repairable. Leaking, shorted out electricity, threw electrical breaker or could have caused fire. All turned in to claims before noon. No action taken this afternoon. No reply from authorization department. So, no hot water. It is currently 27 degrees cold where I live. I just wish they could have authorized a new hot water heater today. Whether it is paid for today or tomorrow is a mute decision. Whether I have hot water today or tomorrow is a big deal.

At this time don’t have my account number to add it to this comment but it’s Very easy way to established an account, great customer service from the representative who name is Abraham ** who took time to explained everything that’s cover by any he plan and how the discounts work. Again great customer service.

I will be honest to share my experience. Ray was great to explain the product and the thing which helped me pick you guys was he did not push me to buy at the same time. The other companies I spoke to was like, "If you hang up the phone we would not honor this rate." I asked Ray from your Company to give me time till evening and call me back in the evening and I signed it????

Electrical. Very nice and still professional. What else can I write at this time? The work has not been done yet, I will do another review once the work is done, thank you. So far everyone I talked to was very polite and knowledgeable and I’m looking forward to continuous business.

I currently purchased the Platinum coverage with some added extras. The customer service was great in helping me get all the coverage I needed on a new home purchase. I had a well and septic since I'm out in the country and they had coverage for this as well. Which help me tremendously.

I spoke with Ben **. at Select Home Warranty. He was knowledgeable, & helpful. He answered all my questions (I had quite a few) & concerns. Ben offered an extended 3 year warranty at a cost I am happy & a reasonable service call price that I am happy with.

Representative was very patient and going over some issues with my case. She checked on several things for me and was very polite and knowledgeable. It is very appreciated. There were some difficulties not due to the company, and she worked through these issues with me. I got another provider reassigned right away to help with my plumbing issue.

The gentleman was very kind and was explaining the things to me that I was wanting to know about and very polite. He also was telling me about the discounts and and some of the other deals that were available. It was a pleasure talking to him and for the questions, I think he was answering them very well so I could feel more at ease about buying the warranty they said I could get to cover what all I was wanting to cover for years to come. Thank you very much.

We had been researching Home Warranty companies for many months and it was very nice to have a Sales Agent as wonderful as William to help us make our decision to go with Select Home Warranty. Our Sales Agent William was Awesome. Provided excellent customer service and offered additional savings such as senior citizens & veterans discounts. We greatly appreciate the Above & Beyond Customer Service that William gave us.

Ray ** at Select Home Warranty helped us cover two of our four properties and was completely professional and provided excellent customer service! We have Two more properties that we will be transferring over to Select Home Warranty from our existing provider when they come up for renewal in the next few months.

Isaac **. was great at giving me the information I needed. He gave me great feedback on purchase options and was extremely helpful! I found the number of items covered for the cost to be exceptional and the co-pay to be very reasonable. In comparison to other plans I looked at from other companies, it was clearly the best value.

Clothes dryer malfuntioning. Customer service representative was courteous and helpful in setting up my claim and explaining the claim procedures that would be provided to me. I was disappointed in an earlier inquiry on my refrigerator to be informed that my refrigerator compressor would not be covered because it was a sealed system. I found that very disappointing and have elected not to renew my contract.

Signed up. Let's hope they're good if/when I need them. I was looking for a plan that would cover my entire home. So far it looks like these guys are able to cover any possible home issues that arise. I hope that the people that had a negative experience are few and far between.

Hello I had to wait two days before I was able to talk to a live representative. I’m still waiting on tech. I switch from another company and I hope this service is worth the wait. I finally received a copy of my contract through email on yesterday. I will keep checking my email throughout the day and hopefully I will receive a call from a tech soon.

He shared with me all the options for the coverage that available and worked hard to try to help me with my discounts and spend lots time with me to pick the one that I want, so I think that really good customer service and care... The coverage is really get me for signing up the deal.

I needed to buy a home warranty for the new owners of my house, and I used Select. It was really easy! Bruce did a great job getting me set up very quickly and he provided me with a great rate! I would use the company again for sure. Great service, great rate, extremely satisfied. Thanks again!

On over search found that Select Home Warranty had good pricing and Abraham ** did a great job explaining the plan and providing the best offer. I still haven't used the warranty service, so once I get to use I will update my feedback on actual claim. The premium package covers most of the items I was looking for.

The customer service representative was very patient and not pushy. They found me the best coverage for my price point. The went over all the scenarios to ensure that I understood what was covered. The asked me various questions to in order see if I was qualified for other promotions and discounts.

I had a good contact with Select Home Warranty sales rep. He outlined the agreement step by step and gave me option to fit my needs. I was given the option to pay for the coverage in one payment or break it down into three payments. He also provided me with extra incentives to make the program more appealing.

Alan ** was very pleasant, explained the service, made sure we received any discounts. My husband is retired Military and we belong to AARP so I appreciated Alan asking those questions. I also liked the fact that we could get service so quickly when needed. He also answered all my questions and explained everything very well. Great Experience.

I found Zachary to be articulate, efficient and knowledgeable. He is very attuned to providing superb customer service and his demeanor was appreciated. I would definitely recommend him to my friends when they are searching for a home warranty policy. I shopped several policies and this one was by far the very best.

My experience with SHW was a very positive one. Spoke to a salesman named Jonathan. He explained all of my questions in detail, was very knowledgeable about what the company had to offer, made it very easy for my decision to go with SHW. I was very pleased with the pricing which also was the reason for going with this company.

The representative was very knowledgeable of the product that was being sold. I was able to explain everything to me because I am a first-time home buyer. I felt very comfortable with the representative and giving them my personal information. They explain to me my coverage plan, how the payment works when having to put a claim in and how I will call in and have claims processed. I would refer Select Home Warranty to all my friends and family that are homeowners. I am happy that I went with Select Home Warranty.

I signed up with SHW after talking to Richard **. I had called to inquire about their plans and Richard provided me with all the information without a long sales pitch. He was patient and simply his poised demeanour made me sign up with SHW for a multi year contract. The price is unbeatable! I hope the service is also as good! Will update again when I use their service. For now Call Richard for a phenomenal deal!

I bought a Select Home Warranty. A few months later I filed a claim that my refrigerator was broken...it was turn down. Even though they stated that my refrigerator was covered! Then last week I filed a claim on my kitchen sink plumbing...it was turned down again. EVEN THOUGH MY POLICY STATES THAT PLUMBING STOPPAGE AND SYSTEMS ARE COVERED! I'm calling the Better Business Bureau.

I haven't needed to make a claim yet, but so far the customer service has been great. When I purchased the home the previous owner already had coverage with Select Home Warranty. After purchasing the home a customer service representative at Select assisted me in switch the coverage over to my name. It was a breeze and I appreciate that.

This has been a horrible experience, I have had to had multiple vendors come out to my home to try and get this resolved. Both vendors said they avoid working with Select, who is a horrible company that finds any loophole not to pay. The first vendor came out and took my service fee and then never returned my calls or Select's call. After having to contact select multiple times over multiple days I finally got a new vendor dispatched to me who charged me $30 for a part because he said he was "doing me a favor" because Select wouldn't pay him anyway. The part did not work and he refused to send me a receipt for the $30 I paid.

Plumbing. Alvin was very nice and asked questions to better help me and my issue. He put in his notes to get this issue taken care of fast. So far, this warranty has been good. The form online could be more user friendly so people can better inform you what their issue is.

After calling Select Home Warranty, I was assured that I would be receiving an appointment with a technician within 48 hours. I waited and waited, all the time with no garage door opener to use. After 40 hours I called back and was told they were working on setting up an appointment and would be hearing from them by the end of the day.

Mr.Bruce ** was very nice and informant. I am very pleased with my Select Home Warranty. He explained what was included in my warranty and what to do should something break down. I have the Platinum Care coverage plan for 3 year and 6 months free wish I appreciate Mr. Bruce ** for me.

So when I made the claim, I indicated both serial # and model. The repairmen came out and simply wrote them down and said he would order the parts. SHW, not the repair company, then ask for photos of the unit and serial/model numbers after repairmen was here. I submitted those via email, it took 36 hours for a reply that says I will wait an additional 24-48 hours to hear back, THEN a resolution will be sent.... Where is the part and is the repairmen coming back? In the meantime, it’s getting expensive and quite unhealthy.... it’s been two weeks. What is the problem?

Claim quickly updated to reflect true problem, which was not available on the website dropdown menu. I had to choose handle broken or other unrelated problem, the actual problem is that dishes are not drying and the counter-balance on the door is broken because when unlatched the door free-falls open.

I purchased a Select Home Warranty three year plan today! The service representative I spoke with was patient, knowledgeable and pleasant to deal with. The company really seems to care about customer service. I had a horrible experience with my previous home insurance company and I am so glad I switched. I look forward to better experiences with Select Home Warranty.

Very negative situation. These guys say one thing and definitely lie to you once they have to come and fix whatever problem that is presented to them. I was told that my insurance included parts and labor before I bought the insurance and I have used them twice and both times I was rejected saying that it did not include parts and labor. Not only that but I had to pay an additional 80 dollars that the actual electrician charged me because according to him this company had many negative stipulation that did not permit them to continue working and finishing the job. I also have a person that I know in a different location that told me that his experience and situation was very similar to mine. Don't buy it!

Peter ** was the sales associate and was very informative and upfront on what is covered, deductible and additional add ons that I needed. He also went over all the 3 and 5-year options but they were not feasible to do financially at this time so we are going with a year for now.

I contacted Select Home Warranty to get a home warranty policy and they responded in a very timely manner. They made sure I was aware of all the very best deals and packages and provided me with a deal that was a great value. All communication was very clear and it was very easy to get hold of someone to speak with - no waiting forever on hold. Really good experience.

The sales professional was very courteous and answered all my questions. He listened to our needs, the call was prompt and we feel got a great value. We love the comprehensive coverage and the deductible was much lower than other companies we compared. We will be recommending Select Home Service to family and friends.

Zachary ** was a very helpful and knowledgeable customer service representative! He helped me get some great deals on the one year plan (with 2 extra bonus months) and explained some other possible deals for the 3 and 5-year plans. I wasn't able to make the bigger purchase with the extra deals, but I still appreciate him explaining all the options/deals. Great job Zachary! And thanks for your help!

Called on a Sunday and talked to a representative. They were very helpful. Being without hot water for 48 hours while you find a service rep in Dayton, Ohio is a long time to wait. I boiled water this morning to wash, but have no way to take a shower.

I was very disappointed about the service from American Home Shield since they increased premium without written notice and their support was very poor. Select Home Warranty provides a plan that can rely on and they have way better customer service. There are more options I can choose, too. It is great product and support.

Microwave replacement. Immediate response time. Representative was informative on initial call and email instructions on what to do was immediate. It is so comfortable to know that I will suffer no out of pocket expenses, other than the minimal trip charge, to replace our equipment. I wish that we had this home warranty the last many years.

Furnace. Customer service was very helpful and courteous. Hopefully we will hear back soon from a technician because it is cold in my house. I heard back shortly after my first call but they picked someone who doesn’t service my town. I am waiting to hear from someone soon. Patiently waiting for a phone call or email.

Peter was great. He took great care of me. Very polite. Loved him. He negotiated with me, he gave me an excellent deal. He seemed knowledgeable of the program. I felt confident that he will help me if needed in the future. I had another plan that wasn't working for me. I believe this will be a better fit for me. I hope to talk with Peter again.

Sales consultant asked me several questions to find me additional discounts that were available. He ended up selling me a 5 year Platinum plan. We have not needed to use it but love having the peace of mind knowing if anything fails Select Home Warranty will cover the costs less a very small deductible.

Buyer beware! This company promises to cover all sorts of things and then fails to do so because of the fine print exclusions, some of which are so exclusionary that nothing can be covered. We bought a 3 year plan when we bought our 25 year old house. We asked 3 times about the furnace being covered. We were assured each time that, no problem, they'd cover it if it failed. They, at no time, shared the exclusions to its coverage until after we had purchased the plan. Those exclusions included 1) the heat exchanger (which is absolutely necessary for a furnace to work) and 2) rust and corrosion (which happens to just about every metal appliance or unit). So, 6 months in when the furnace failed, they refused to cover its repair or replacement.

The Select Home Warranty representative was so informative. I feel confident in my purchase. I bought the extended warranty and will have peace of mind for the next 72 months! The value can't be beat. I will recommend this company to all my friends and family members. The money spent now will save us thousands in the future.

Ray **. You did a great job explaining all of my options! You are quite the salesman; I almost purchased something I could not afford. You were patient and yet, you knew when to stop. Thank you for your help, Phil. More later when I read all the material in my email!

I was ordering online, then stopped in order to call with a question when my phone rang....it was YOU calling ME to help. Good job!! I ordered the warranty for my client (I'm a Broker); I've dealt with other warranty companies in the past, but this was the quickest and easiest experience I've had in purchasing a warranty. Thank you!

Customer service is always helpful but could not find a repair person to look at our range. We had to replace the range in the end. I am happy to get a little of the cost back of the range due to having a warranty. When you need to send the issue back to customer service for a second time and again they cannot find a repair person, it would be helpful if they would pay replacement cost of the item.

The representative was very kind, attentive and helpful... From the moment I made the, call the agent was very professional. She asked me what the situation was. Asked for my necessary information. It was a pleasant experience and I am thus far very happy with the coverage that I have with Select Warranty.

I purchased policy at realtor’s suggestion to offer to potential buyers. 60 days after purchase I had heat pump serviced. Tech found it was not cooling well. Tech ordered parts including freon. While waiting for parts I called Select for authorization. I received ticked number to put in claim for service and repair. I paid HVAC company and then out in request for reimbursement. Select did not return calls or emails. I had to make telecom appointments. Weeks would go by. Each clerk (5) had a different excuse. I contacted a lawyer, and NC state consumer protection who got same excuses. Claim was never paid regardless of contract. Do not buy. They don’t honor contract or pay.

I never got my policy from closing and suddenly realized I had one after I had my furnace repaired - so I called home warranty and explained my situation and they found my policy and asked me to email the invoices for reimbursement. That made me feel real good about this company, Thank you all.

I signed up for this with a little concern. Had an issue with my fridge the other day. A simple phone call and voila. Someone is coming to fix it. Just called the number and straight away the are sending someone to fix it. Very low deductible too. Quite happy to see it works. Had other home warranty and most were pretty good. But these guys seem to be a cut above. Thank you Select Home Warranty.

I've paid for a policy for 2 yrs. with SHW and the first time I filed a claim for my heating unit that's covered under my policy, they sent me through hell and back disputing the claim. I've talked to a total of 15 representatives since Oct. to Dec 2019 about replacing my heating unit, still to no avail. SHW is notorious for Discouraging, Deferring and Denying claims. They only want to pay $150 towards replacing my heating unit that is going to cost $3,000 to replace. Their explanation is because I failed to provide them with 3 yrs. maintenance records on my unit regardless of the fact that I've only lived here for 2 years. This company is a SCAM and takes total advantage of its customers. DO NOT buy a policy with Select Home Warranty because you will REGRET IT!!!!

I have been with Select Home Warranty for a little over a year and on November 10 I place my first claim and is December 14 and my dishwasher still not fixed and every time I call they tell me they going to send a technician in the next 24 to 48 hours. Is been 3 weeks of this now. They said for me to get my own technician and they’ll reimbursed me... I don’t feel confident that they will reimburse me base on the last 3 weeks performance. I’ve been paying for a service they are not providing. Their customer service is horrible.

All my toilets have backed up in my house the one in the bathroom is leaking from the floor. I first called in this problem on December 10th and have called every day since then it is now December 14th. Our family has been going to McDonalds to use the bathroom for the past 5 days. They now know us by our first names. Your company has done NOTHING to help in this mater. I will be contacting my no wait ill give you a second chance. As it says in your advertisement that I do not have to worry about contacting a repairman that is what you do. So do it already. As I type this I am on hold to speak to one of your people. This needs to be taken care of NOW. Thank you. John.

Signed home warranty contract 9/20/2019. Was told about 30 day waiting period. Our Florida weather cooled enough to turn off AC, open windows. Emo of October or beginning of November. Got hot again. As I have a serious lung disease I turned AC back on. No cooling occurred. Called Select. Referred a company to check AC. Company called me stating they did not come into our area. Let select know. Said I could get someone in my area, that anything over the deductible they would pay. Did get someone out. Did not charge me as unit was non useable as compressor and coils were bad. Got a 2nd opinion, and same diagnosis.

Repair Kenmore clothes washer. I spoke to Truska (? hope I got her name close). She was very patient and helpful as we hunted for the serial and model numbers. It took me a few minutes to find the numbers she was asking for. She explained the procedure for processing the claim and that i would receive, via email, the service contractor's information. She gets my thanks for excellent customer service.

According to the Platinum Plan I purchased for 3 years the sales person told me I would be covered for my appliances. One being the garbage disposal, even in their contract it states doesnt matter how old. They would fix or replace it. Now that my garbage disposal broke they are only offering me 100.00 to have it replaced according to them because of depreciation. I also said to them once I buy it will you install it, they said no. What do I need a contract like this for, they claim to have peace of mind on their website, this is not peace of mind. It's a total rip off and is not what I was told by the salesperson. I intend to call my credit card company as well and have placed a complaint with the BBB.

We had a simple matter of a dishwasher malfunction. First this company did not vet its contractor properly as he misdiagnosed the issue. I had to pay him $125 deductible (higher than any other company I know of) on the spot and he told me that same night he will go ahead and provide his assessment to the warranty company so he can come back in the next few days and either try to fix the dishwasher or replace it. Well, WEEKS went by and after a lot of phone calls to the contractor by myself and the Select Home Warranty, ABSOLUTELY NOTHING!!!!

The person taking the claim was courteous and helpful although a little hard to understand. She asked appropriate questions and seemed to know what she was doing. I don’t understand why I am asked below to rate the coverage since I have not had service performed yet. Also I have not yet received an email telling me that a service person will be coming.

I spoke with a young man who was able to answer all my questions. After looking over many different home protection plans I realized that Select had, by far, the best plan. Best monetary value and best overall coverage. The only negative was that it took 3 days to get my actual policy in my e-mail. I will recommend Select to my family and friends.

Select Home Warranty advertises that if you have a HVAC claim they will reimburse you $5500 for replacement. My HVAC unit could not be fixed and had to be replaced. Select would not give me any more than the maximum $150 for repairs. I paid more than $5500 for my HVAC that needed to be replaced. After many, many emails & phone calls trying to get Select to pay for what they advertise, to my dismay, I finally decided just to take the $150 reimbursement check.

I Jane had this company just under 1yr. First claim was denied after approval over phone by their rep and not reimbursed due to coverage although their rep said coverage and approval was granted on day. 2nd claim had been 2 weeks still not repaired and can’t reach provider to get dryer fixed! Dealing with them is a complete runaround! It’s been a complete nightmare and even got bikes additional charges to cancel and lost half my investment due to their “puffed up” prorated charges.

I am a Realtor and Select Home Warranty had decent ratings so they were included in companies to chose from when purchasing a new "used" home warranty- They won't be anymore. Basically they don't want to pay out anything and just take the money for a policy that means NOTHING. My client is having problems with the heating system (which is the first thing listed on the policy)and is only being allocated $150 towards a $3000 repair repair because he does not have all prior maintenance receipts for a house he did NOT own when the work was done. Shop your warranties carefully. This one is useless!

I spoke with King on 12/7 at 3:25 pm and he was Very Helpful! He took my information and provided me with the full details on what will transpire from that point. He was friendly and very informative. This was the first time I used Select Home Warranty and so far I am pleased.

Water heater is leaking at the top. I asked the representative how do you shut the water off, to keep it from coming into the heater, he said he did not know. I also told him I did not want to get my ceiling messed up in case the heater lets all that “Water” go.

I submitted a claim on 11/24/2019 for my washer. Hadn’t been contacted so on 12/1/2019 I called and was given technician phone number for me to contact them just to get the runaround of the time and day he would be here. Very unprofessional and I don’t appreciate it!!! Angry Customer

They won’t cover a shower drain when below their contract clearly states they cover drains and waste/water line leaks/breaks. Says it’s outside the foundation of the home and inside the crawl space. It’s on the floor just like any drain would be! Their contract also stated they cover up to 100 ft outside the home so where’s the logic? It never states a crawl space is excluded. Furthermore it states ductwork is covered... Pretty sure no one has ductwork running through their house tripping over it!

I bought my home in October and purchased my warranty in October as well. Come November 26th I submit a claim for my broken dishwasher. I was given a claim number and told someone would be in contact. After not hearing from anyone in over a week I called in to see what is going on. The girl that took my call was rude and spoke to me like I was illiterate and couldn't understand what she was trying to explain to me. She was short and only provided me information if I asked her specifically.

Excellent Customer Service with choosing SHW. Jonathan was a big help with deciding to go with SHW. I replaced an expiring plan with HWA because of the plan and rates with SHW. Nonetheless, HWA was also great with customer service when it came to processing claims. Hopefully SHW will do the same as that is really when you know if you will truly be a satisfied customer. Thank you!!

SELECT HOME WARRANTY 1 International Blvd Ste 400 Mahwah, NJ 07495-0025. Have lost days of work waiting on scheduled technician. The first DID NOT SHOW UP and a second lost day on a technician that COULD NOT DIAGNOSE the issues. Claim filed for the A/C system NOT resolved by the After Hours Heating and Cool technician. He admitted that he did not know the system and stated in his written notes that would be back on the same claim, the next day. He DID NOT RETURN. SHW since tried to send out ANOTHER technician from yet another company. “The technician admitted he did NOT know the system, yet worked on it anyway.”

BLUF: ==== Read the fine prints: Their Appliances CAP are $500 and $150 for first 3 months. Customer care reps are RUDE! - don't believe me, give it a try! DENY! DENY! DENY! is their default response to a claim. Sales did not disclose mention the limitations and only received the contract with the limitations after making full payments. This information need to be upfront!! Details: ===== Paid for a warranty and unfortunately, within the first 3 months, my $200 microwave stopped working - It got denied. I hired an electrician who discovered a bad switch and blown switch. $2000 washer broke: I got offered $150 to fix or replace the control board that costs $400.

Select has been unable to issue a work order for a heating issue for over a month and they keep dispatching it to the same technician that can't perform the work. Every time I call I am met with the same response that 'a technician has been provided' no matter how many times I tell them that technician CANNOT perform the work, they can't seem to process that. Started another claim that was dispatched to a different technician and 14+ back and forth phone calls later and I still can't schedule an appointment because the technician hasn't even received the work order! Every single phone call with Select has been tedious repetition of the same problems over and over with incompetent staff who can't solve problems. All I get is 'it will be taken care of in 24-48 hours later' yet over a month later nothing is resolved! Absolutely horrible service - stay far away!

Was offered extended coverage for multiple years on our new home. Great pricing! I look forward to your service for years to come. I will rest easy knowing I won’t have any big expenses to surprise me with our new house. Thank you for your prompt response to my request.

Ben was easy to work with. He made everything simple, easy to understand and did not keep me on the phone any longer than necessary. I think I was offered good value for the money, with coverage items most home warranty companies don't include in their top tier plans. If I experience satisfactory service in the event of a service call, I'm sure I will be a repeat customer.

I spoke with Isaac **. about the company, coverage, and pricing. Isaac was very patient, courteous and knowledgeable. My experience was a positive one. It was the whole reason I decided to sign up today. I would recommend this policy to all homeowners. Hopefully, this will be a policy I won't have to use.

I was very satisfied with the sales rep who took his time. He explained everything, answered my questions, and was very patient. The sales rep also compared the plans and benefits as well. I chose the annual plan because the deductible was lower and at the end of the day, we were saving more.

The plan was clearly explained, options laid out, and I was able to choose with no pressure. Great help! I look forward to a great service for the next three years and hope that the online reviews I had before align with my own personal experience with the service as I would like to be able to recommend it to others.

It was great dealing with the young man that helped me with my policy. I was going to forfeit the two months free and the lower copayment if I needed to use my policy because I'm a senior citizen and on a fixed income and the young man offered to split the total amount in two payment which I can handle. Thank you for that offer.

First they advertise pay service fee and it is worry free. We submitted a claim on the 11/21 and received service on 11/24 only because we found service for the problem. Although I stressed the urgency because we had only one bathroom, we were without for 2.5 days. I was just told that they will only pay for "snaking" which did not work. The total repair cost is over $400 but Select will only pay $125. This is after following procedures and getting pre-authorization for services more that $100. I purchased a policy for myself and my daughter. I will not renew.

It was a delight calling in to renew my home warranty and got a unbelievable deal thanks to Steven... He was very helpful, professional, respectful and detailed about the offers. I gladly recommend Select Home Warranty. Customer service up to standard, if you're looking for a great deal SHW is where it's at.

I spoke with a Chase ** and he was very nice and so polite. He answered all my questions. I appreciated all the help that he gave me in signing up for service. I had called three different places for quotes and I was given a better deal with Select Home Warranty. Again, Chase was a very helpful person in this and I would recommend this service to others.

George was wonderful during our conversation on the phone and handled every question with a detailed explanation. The product is wonderful to use in keep your house in running order. Excited to use the new application for smartphones to make life even easier in submitting claims.Thanks again for providing a wonderful experience over the phone.

Second year renewing with Select Home Warranty and couldn't be happier with them. After much shopping around I found that their coverages and pricing were the best and their customer service is great. When my renewal came up, I was offered the same great rate as the previous year and received an extra two months with it.

I'm very pleased with the customer service I received so far. I had a question and that same evening I had a response with phone number and extension to call directly. Very pleased with the customer service representative. He told me I actually don't need to create online account, I can just submit a claim or call them directly and they'll handle everything. I'm excited to be on board with a new home warranty company. My old one kept increasing the prices.

A friend referred Select Home Warranty to me and I am very satisfied. Jonathan ** was very helpful and provided excellent customer service. He made the signing up process very easy. The coverage is too good to be true and the cost is affordable for a single retiree homeowner like me. I now have peace of mind regarding my home and future home repairs.

Called Sam at Select Home Warranty and he was really good. He explained the program and answered all questions to my satisfaction. He provided several options based on my questions and requirements. He then worked up a contract with very little effort on my part. Sam made it so easy that I also took a contract on a second home.

Plumbing stoppage, water damage to laminate flooring. I was truly surprised how quick, easy and pleasant it was to begin a claim. I called at 4:45 Friday after Thanksgiving and claim was entered in 22 minutes from the moment I dialed to the completion of my call. I had forgotten I had Select Home Warranty on our rental property until AFTER the repairs were already made by our property management company.

Water heater. It was not working but on one order they were good but on other no one turned up and I had to find a technician on my own and amount was reimburse after bit difficulty. I will definitely consider renewal depending on the order num mentioned above and how it handled. Your charges are reasonable.

I called SHW to confirm the proper procedure for something SHW and I were working on. The SHW representative was cordial, respectful and took the time to explain everything that was needed for me to complete the process. They are always very nice. Been with them for over 5 years and will continue to use them.

From time we placed our claim for plumbing work to time the job completed we were happy with promptness and very good job done by the contractor. We will recommend Select Home to our friends and they have also good contractors to do the job right. Best part- No Hassle!!!!