Select Home Warranty Reviews

Ray ** at Select Home Warranty helped us cover two of our four properties and was completely professional and provided excellent customer service! We have Two more properties that we will be transferring over to Select Home Warranty from our existing provider when they come up for renewal in the next few months.

Isaac **. was great at giving me the information I needed. He gave me great feedback on purchase options and was extremely helpful! I found the number of items covered for the cost to be exceptional and the co-pay to be very reasonable. In comparison to other plans I looked at from other companies, it was clearly the best value.

Clothes dryer malfuntioning. Customer service representative was courteous and helpful in setting up my claim and explaining the claim procedures that would be provided to me. I was disappointed in an earlier inquiry on my refrigerator to be informed that my refrigerator compressor would not be covered because it was a sealed system. I found that very disappointing and have elected not to renew my contract.

Signed up. Let's hope they're good if/when I need them. I was looking for a plan that would cover my entire home. So far it looks like these guys are able to cover any possible home issues that arise. I hope that the people that had a negative experience are few and far between.

Hello I had to wait two days before I was able to talk to a live representative. I’m still waiting on tech. I switch from another company and I hope this service is worth the wait. I finally received a copy of my contract through email on yesterday. I will keep checking my email throughout the day and hopefully I will receive a call from a tech soon.

He shared with me all the options for the coverage that available and worked hard to try to help me with my discounts and spend lots time with me to pick the one that I want, so I think that really good customer service and care... The coverage is really get me for signing up the deal.

I needed to buy a home warranty for the new owners of my house, and I used Select. It was really easy! Bruce did a great job getting me set up very quickly and he provided me with a great rate! I would use the company again for sure. Great service, great rate, extremely satisfied. Thanks again!

On over search found that Select Home Warranty had good pricing and Abraham ** did a great job explaining the plan and providing the best offer. I still haven't used the warranty service, so once I get to use I will update my feedback on actual claim. The premium package covers most of the items I was looking for.

The customer service representative was very patient and not pushy. They found me the best coverage for my price point. The went over all the scenarios to ensure that I understood what was covered. The asked me various questions to in order see if I was qualified for other promotions and discounts.

I had a good contact with Select Home Warranty sales rep. He outlined the agreement step by step and gave me option to fit my needs. I was given the option to pay for the coverage in one payment or break it down into three payments. He also provided me with extra incentives to make the program more appealing.

Alan ** was very pleasant, explained the service, made sure we received any discounts. My husband is retired Military and we belong to AARP so I appreciated Alan asking those questions. I also liked the fact that we could get service so quickly when needed. He also answered all my questions and explained everything very well. Great Experience.

I found Zachary to be articulate, efficient and knowledgeable. He is very attuned to providing superb customer service and his demeanor was appreciated. I would definitely recommend him to my friends when they are searching for a home warranty policy. I shopped several policies and this one was by far the very best.

My experience with SHW was a very positive one. Spoke to a salesman named Jonathan. He explained all of my questions in detail, was very knowledgeable about what the company had to offer, made it very easy for my decision to go with SHW. I was very pleased with the pricing which also was the reason for going with this company.

The representative was very knowledgeable of the product that was being sold. I was able to explain everything to me because I am a first-time home buyer. I felt very comfortable with the representative and giving them my personal information. They explain to me my coverage plan, how the payment works when having to put a claim in and how I will call in and have claims processed. I would refer Select Home Warranty to all my friends and family that are homeowners. I am happy that I went with Select Home Warranty.

I signed up with SHW after talking to Richard **. I had called to inquire about their plans and Richard provided me with all the information without a long sales pitch. He was patient and simply his poised demeanour made me sign up with SHW for a multi year contract. The price is unbeatable! I hope the service is also as good! Will update again when I use their service. For now Call Richard for a phenomenal deal!

I bought a Select Home Warranty. A few months later I filed a claim that my refrigerator was broken...it was turn down. Even though they stated that my refrigerator was covered! Then last week I filed a claim on my kitchen sink plumbing...it was turned down again. EVEN THOUGH MY POLICY STATES THAT PLUMBING STOPPAGE AND SYSTEMS ARE COVERED! I'm calling the Better Business Bureau.

I haven't needed to make a claim yet, but so far the customer service has been great. When I purchased the home the previous owner already had coverage with Select Home Warranty. After purchasing the home a customer service representative at Select assisted me in switch the coverage over to my name. It was a breeze and I appreciate that.

This has been a horrible experience, I have had to had multiple vendors come out to my home to try and get this resolved. Both vendors said they avoid working with Select, who is a horrible company that finds any loophole not to pay. The first vendor came out and took my service fee and then never returned my calls or Select's call. After having to contact select multiple times over multiple days I finally got a new vendor dispatched to me who charged me $30 for a part because he said he was "doing me a favor" because Select wouldn't pay him anyway. The part did not work and he refused to send me a receipt for the $30 I paid.

Plumbing. Alvin was very nice and asked questions to better help me and my issue. He put in his notes to get this issue taken care of fast. So far, this warranty has been good. The form online could be more user friendly so people can better inform you what their issue is.

After calling Select Home Warranty, I was assured that I would be receiving an appointment with a technician within 48 hours. I waited and waited, all the time with no garage door opener to use. After 40 hours I called back and was told they were working on setting up an appointment and would be hearing from them by the end of the day.

Mr.Bruce ** was very nice and informant. I am very pleased with my Select Home Warranty. He explained what was included in my warranty and what to do should something break down. I have the Platinum Care coverage plan for 3 year and 6 months free wish I appreciate Mr. Bruce ** for me.

So when I made the claim, I indicated both serial # and model. The repairmen came out and simply wrote them down and said he would order the parts. SHW, not the repair company, then ask for photos of the unit and serial/model numbers after repairmen was here. I submitted those via email, it took 36 hours for a reply that says I will wait an additional 24-48 hours to hear back, THEN a resolution will be sent.... Where is the part and is the repairmen coming back? In the meantime, it’s getting expensive and quite unhealthy.... it’s been two weeks. What is the problem?

Claim quickly updated to reflect true problem, which was not available on the website dropdown menu. I had to choose handle broken or other unrelated problem, the actual problem is that dishes are not drying and the counter-balance on the door is broken because when unlatched the door free-falls open.

I purchased a Select Home Warranty three year plan today! The service representative I spoke with was patient, knowledgeable and pleasant to deal with. The company really seems to care about customer service. I had a horrible experience with my previous home insurance company and I am so glad I switched. I look forward to better experiences with Select Home Warranty.

Very negative situation. These guys say one thing and definitely lie to you once they have to come and fix whatever problem that is presented to them. I was told that my insurance included parts and labor before I bought the insurance and I have used them twice and both times I was rejected saying that it did not include parts and labor. Not only that but I had to pay an additional 80 dollars that the actual electrician charged me because according to him this company had many negative stipulation that did not permit them to continue working and finishing the job. I also have a person that I know in a different location that told me that his experience and situation was very similar to mine. Don't buy it!

Peter ** was the sales associate and was very informative and upfront on what is covered, deductible and additional add ons that I needed. He also went over all the 3 and 5-year options but they were not feasible to do financially at this time so we are going with a year for now.

I contacted Select Home Warranty to get a home warranty policy and they responded in a very timely manner. They made sure I was aware of all the very best deals and packages and provided me with a deal that was a great value. All communication was very clear and it was very easy to get hold of someone to speak with - no waiting forever on hold. Really good experience.

The sales professional was very courteous and answered all my questions. He listened to our needs, the call was prompt and we feel got a great value. We love the comprehensive coverage and the deductible was much lower than other companies we compared. We will be recommending Select Home Service to family and friends.

Zachary ** was a very helpful and knowledgeable customer service representative! He helped me get some great deals on the one year plan (with 2 extra bonus months) and explained some other possible deals for the 3 and 5-year plans. I wasn't able to make the bigger purchase with the extra deals, but I still appreciate him explaining all the options/deals. Great job Zachary! And thanks for your help!

Called on a Sunday and talked to a representative. They were very helpful. Being without hot water for 48 hours while you find a service rep in Dayton, Ohio is a long time to wait. I boiled water this morning to wash, but have no way to take a shower.

I was very disappointed about the service from American Home Shield since they increased premium without written notice and their support was very poor. Select Home Warranty provides a plan that can rely on and they have way better customer service. There are more options I can choose, too. It is great product and support.

Microwave replacement. Immediate response time. Representative was informative on initial call and email instructions on what to do was immediate. It is so comfortable to know that I will suffer no out of pocket expenses, other than the minimal trip charge, to replace our equipment. I wish that we had this home warranty the last many years.

Furnace. Customer service was very helpful and courteous. Hopefully we will hear back soon from a technician because it is cold in my house. I heard back shortly after my first call but they picked someone who doesn’t service my town. I am waiting to hear from someone soon. Patiently waiting for a phone call or email.

Peter was great. He took great care of me. Very polite. Loved him. He negotiated with me, he gave me an excellent deal. He seemed knowledgeable of the program. I felt confident that he will help me if needed in the future. I had another plan that wasn't working for me. I believe this will be a better fit for me. I hope to talk with Peter again.

Sales consultant asked me several questions to find me additional discounts that were available. He ended up selling me a 5 year Platinum plan. We have not needed to use it but love having the peace of mind knowing if anything fails Select Home Warranty will cover the costs less a very small deductible.

Buyer beware! This company promises to cover all sorts of things and then fails to do so because of the fine print exclusions, some of which are so exclusionary that nothing can be covered. We bought a 3 year plan when we bought our 25 year old house. We asked 3 times about the furnace being covered. We were assured each time that, no problem, they'd cover it if it failed. They, at no time, shared the exclusions to its coverage until after we had purchased the plan. Those exclusions included 1) the heat exchanger (which is absolutely necessary for a furnace to work) and 2) rust and corrosion (which happens to just about every metal appliance or unit). So, 6 months in when the furnace failed, they refused to cover its repair or replacement.

The Select Home Warranty representative was so informative. I feel confident in my purchase. I bought the extended warranty and will have peace of mind for the next 72 months! The value can't be beat. I will recommend this company to all my friends and family members. The money spent now will save us thousands in the future.

Ray **. You did a great job explaining all of my options! You are quite the salesman; I almost purchased something I could not afford. You were patient and yet, you knew when to stop. Thank you for your help, Phil. More later when I read all the material in my email!

I was ordering online, then stopped in order to call with a question when my phone rang....it was YOU calling ME to help. Good job!! I ordered the warranty for my client (I'm a Broker); I've dealt with other warranty companies in the past, but this was the quickest and easiest experience I've had in purchasing a warranty. Thank you!

Customer service is always helpful but could not find a repair person to look at our range. We had to replace the range in the end. I am happy to get a little of the cost back of the range due to having a warranty. When you need to send the issue back to customer service for a second time and again they cannot find a repair person, it would be helpful if they would pay replacement cost of the item.

The representative was very kind, attentive and helpful... From the moment I made the, call the agent was very professional. She asked me what the situation was. Asked for my necessary information. It was a pleasant experience and I am thus far very happy with the coverage that I have with Select Warranty.

I purchased policy at realtor’s suggestion to offer to potential buyers. 60 days after purchase I had heat pump serviced. Tech found it was not cooling well. Tech ordered parts including freon. While waiting for parts I called Select for authorization. I received ticked number to put in claim for service and repair. I paid HVAC company and then out in request for reimbursement. Select did not return calls or emails. I had to make telecom appointments. Weeks would go by. Each clerk (5) had a different excuse. I contacted a lawyer, and NC state consumer protection who got same excuses. Claim was never paid regardless of contract. Do not buy. They don’t honor contract or pay.

I never got my policy from closing and suddenly realized I had one after I had my furnace repaired - so I called home warranty and explained my situation and they found my policy and asked me to email the invoices for reimbursement. That made me feel real good about this company, Thank you all.

I signed up for this with a little concern. Had an issue with my fridge the other day. A simple phone call and voila. Someone is coming to fix it. Just called the number and straight away the are sending someone to fix it. Very low deductible too. Quite happy to see it works. Had other home warranty and most were pretty good. But these guys seem to be a cut above. Thank you Select Home Warranty.

I've paid for a policy for 2 yrs. with SHW and the first time I filed a claim for my heating unit that's covered under my policy, they sent me through hell and back disputing the claim. I've talked to a total of 15 representatives since Oct. to Dec 2019 about replacing my heating unit, still to no avail. SHW is notorious for Discouraging, Deferring and Denying claims. They only want to pay $150 towards replacing my heating unit that is going to cost $3,000 to replace. Their explanation is because I failed to provide them with 3 yrs. maintenance records on my unit regardless of the fact that I've only lived here for 2 years. This company is a SCAM and takes total advantage of its customers. DO NOT buy a policy with Select Home Warranty because you will REGRET IT!!!!

I have been with Select Home Warranty for a little over a year and on November 10 I place my first claim and is December 14 and my dishwasher still not fixed and every time I call they tell me they going to send a technician in the next 24 to 48 hours. Is been 3 weeks of this now. They said for me to get my own technician and they’ll reimbursed me... I don’t feel confident that they will reimburse me base on the last 3 weeks performance. I’ve been paying for a service they are not providing. Their customer service is horrible.

All my toilets have backed up in my house the one in the bathroom is leaking from the floor. I first called in this problem on December 10th and have called every day since then it is now December 14th. Our family has been going to McDonalds to use the bathroom for the past 5 days. They now know us by our first names. Your company has done NOTHING to help in this mater. I will be contacting my no wait ill give you a second chance. As it says in your advertisement that I do not have to worry about contacting a repairman that is what you do. So do it already. As I type this I am on hold to speak to one of your people. This needs to be taken care of NOW. Thank you. John.

Signed home warranty contract 9/20/2019. Was told about 30 day waiting period. Our Florida weather cooled enough to turn off AC, open windows. Emo of October or beginning of November. Got hot again. As I have a serious lung disease I turned AC back on. No cooling occurred. Called Select. Referred a company to check AC. Company called me stating they did not come into our area. Let select know. Said I could get someone in my area, that anything over the deductible they would pay. Did get someone out. Did not charge me as unit was non useable as compressor and coils were bad. Got a 2nd opinion, and same diagnosis.

Repair Kenmore clothes washer. I spoke to Truska (? hope I got her name close). She was very patient and helpful as we hunted for the serial and model numbers. It took me a few minutes to find the numbers she was asking for. She explained the procedure for processing the claim and that i would receive, via email, the service contractor's information. She gets my thanks for excellent customer service.

According to the Platinum Plan I purchased for 3 years the sales person told me I would be covered for my appliances. One being the garbage disposal, even in their contract it states doesnt matter how old. They would fix or replace it. Now that my garbage disposal broke they are only offering me 100.00 to have it replaced according to them because of depreciation. I also said to them once I buy it will you install it, they said no. What do I need a contract like this for, they claim to have peace of mind on their website, this is not peace of mind. It's a total rip off and is not what I was told by the salesperson. I intend to call my credit card company as well and have placed a complaint with the BBB.

We had a simple matter of a dishwasher malfunction. First this company did not vet its contractor properly as he misdiagnosed the issue. I had to pay him $125 deductible (higher than any other company I know of) on the spot and he told me that same night he will go ahead and provide his assessment to the warranty company so he can come back in the next few days and either try to fix the dishwasher or replace it. Well, WEEKS went by and after a lot of phone calls to the contractor by myself and the Select Home Warranty, ABSOLUTELY NOTHING!!!!

The person taking the claim was courteous and helpful although a little hard to understand. She asked appropriate questions and seemed to know what she was doing. I don’t understand why I am asked below to rate the coverage since I have not had service performed yet. Also I have not yet received an email telling me that a service person will be coming.

I spoke with a young man who was able to answer all my questions. After looking over many different home protection plans I realized that Select had, by far, the best plan. Best monetary value and best overall coverage. The only negative was that it took 3 days to get my actual policy in my e-mail. I will recommend Select to my family and friends.

Select Home Warranty advertises that if you have a HVAC claim they will reimburse you $5500 for replacement. My HVAC unit could not be fixed and had to be replaced. Select would not give me any more than the maximum $150 for repairs. I paid more than $5500 for my HVAC that needed to be replaced. After many, many emails & phone calls trying to get Select to pay for what they advertise, to my dismay, I finally decided just to take the $150 reimbursement check.

I Jane had this company just under 1yr. First claim was denied after approval over phone by their rep and not reimbursed due to coverage although their rep said coverage and approval was granted on day. 2nd claim had been 2 weeks still not repaired and can’t reach provider to get dryer fixed! Dealing with them is a complete runaround! It’s been a complete nightmare and even got bikes additional charges to cancel and lost half my investment due to their “puffed up” prorated charges.

I am a Realtor and Select Home Warranty had decent ratings so they were included in companies to chose from when purchasing a new "used" home warranty- They won't be anymore. Basically they don't want to pay out anything and just take the money for a policy that means NOTHING. My client is having problems with the heating system (which is the first thing listed on the policy)and is only being allocated $150 towards a $3000 repair repair because he does not have all prior maintenance receipts for a house he did NOT own when the work was done. Shop your warranties carefully. This one is useless!

I spoke with King on 12/7 at 3:25 pm and he was Very Helpful! He took my information and provided me with the full details on what will transpire from that point. He was friendly and very informative. This was the first time I used Select Home Warranty and so far I am pleased.

Water heater is leaking at the top. I asked the representative how do you shut the water off, to keep it from coming into the heater, he said he did not know. I also told him I did not want to get my ceiling messed up in case the heater lets all that “Water” go.

I submitted a claim on 11/24/2019 for my washer. Hadn’t been contacted so on 12/1/2019 I called and was given technician phone number for me to contact them just to get the runaround of the time and day he would be here. Very unprofessional and I don’t appreciate it!!! Angry Customer

They won’t cover a shower drain when below their contract clearly states they cover drains and waste/water line leaks/breaks. Says it’s outside the foundation of the home and inside the crawl space. It’s on the floor just like any drain would be! Their contract also stated they cover up to 100 ft outside the home so where’s the logic? It never states a crawl space is excluded. Furthermore it states ductwork is covered... Pretty sure no one has ductwork running through their house tripping over it!

I bought my home in October and purchased my warranty in October as well. Come November 26th I submit a claim for my broken dishwasher. I was given a claim number and told someone would be in contact. After not hearing from anyone in over a week I called in to see what is going on. The girl that took my call was rude and spoke to me like I was illiterate and couldn't understand what she was trying to explain to me. She was short and only provided me information if I asked her specifically.

Excellent Customer Service with choosing SHW. Jonathan was a big help with deciding to go with SHW. I replaced an expiring plan with HWA because of the plan and rates with SHW. Nonetheless, HWA was also great with customer service when it came to processing claims. Hopefully SHW will do the same as that is really when you know if you will truly be a satisfied customer. Thank you!!

SELECT HOME WARRANTY 1 International Blvd Ste 400 Mahwah, NJ 07495-0025. Have lost days of work waiting on scheduled technician. The first DID NOT SHOW UP and a second lost day on a technician that COULD NOT DIAGNOSE the issues. Claim filed for the A/C system NOT resolved by the After Hours Heating and Cool technician. He admitted that he did not know the system and stated in his written notes that would be back on the same claim, the next day. He DID NOT RETURN. SHW since tried to send out ANOTHER technician from yet another company. “The technician admitted he did NOT know the system, yet worked on it anyway.”

BLUF: ==== Read the fine prints: Their Appliances CAP are $500 and $150 for first 3 months. Customer care reps are RUDE! - don't believe me, give it a try! DENY! DENY! DENY! is their default response to a claim. Sales did not disclose mention the limitations and only received the contract with the limitations after making full payments. This information need to be upfront!! Details: ===== Paid for a warranty and unfortunately, within the first 3 months, my $200 microwave stopped working - It got denied. I hired an electrician who discovered a bad switch and blown switch. $2000 washer broke: I got offered $150 to fix or replace the control board that costs $400.

Select has been unable to issue a work order for a heating issue for over a month and they keep dispatching it to the same technician that can't perform the work. Every time I call I am met with the same response that 'a technician has been provided' no matter how many times I tell them that technician CANNOT perform the work, they can't seem to process that. Started another claim that was dispatched to a different technician and 14+ back and forth phone calls later and I still can't schedule an appointment because the technician hasn't even received the work order! Every single phone call with Select has been tedious repetition of the same problems over and over with incompetent staff who can't solve problems. All I get is 'it will be taken care of in 24-48 hours later' yet over a month later nothing is resolved! Absolutely horrible service - stay far away!

Was offered extended coverage for multiple years on our new home. Great pricing! I look forward to your service for years to come. I will rest easy knowing I won’t have any big expenses to surprise me with our new house. Thank you for your prompt response to my request.

Ben was easy to work with. He made everything simple, easy to understand and did not keep me on the phone any longer than necessary. I think I was offered good value for the money, with coverage items most home warranty companies don't include in their top tier plans. If I experience satisfactory service in the event of a service call, I'm sure I will be a repeat customer.

I spoke with Isaac **. about the company, coverage, and pricing. Isaac was very patient, courteous and knowledgeable. My experience was a positive one. It was the whole reason I decided to sign up today. I would recommend this policy to all homeowners. Hopefully, this will be a policy I won't have to use.

I was very satisfied with the sales rep who took his time. He explained everything, answered my questions, and was very patient. The sales rep also compared the plans and benefits as well. I chose the annual plan because the deductible was lower and at the end of the day, we were saving more.

The plan was clearly explained, options laid out, and I was able to choose with no pressure. Great help! I look forward to a great service for the next three years and hope that the online reviews I had before align with my own personal experience with the service as I would like to be able to recommend it to others.

It was great dealing with the young man that helped me with my policy. I was going to forfeit the two months free and the lower copayment if I needed to use my policy because I'm a senior citizen and on a fixed income and the young man offered to split the total amount in two payment which I can handle. Thank you for that offer.

First they advertise pay service fee and it is worry free. We submitted a claim on the 11/21 and received service on 11/24 only because we found service for the problem. Although I stressed the urgency because we had only one bathroom, we were without for 2.5 days. I was just told that they will only pay for "snaking" which did not work. The total repair cost is over $400 but Select will only pay $125. This is after following procedures and getting pre-authorization for services more that $100. I purchased a policy for myself and my daughter. I will not renew.

It was a delight calling in to renew my home warranty and got a unbelievable deal thanks to Steven... He was very helpful, professional, respectful and detailed about the offers. I gladly recommend Select Home Warranty. Customer service up to standard, if you're looking for a great deal SHW is where it's at.

I spoke with a Chase ** and he was very nice and so polite. He answered all my questions. I appreciated all the help that he gave me in signing up for service. I had called three different places for quotes and I was given a better deal with Select Home Warranty. Again, Chase was a very helpful person in this and I would recommend this service to others.

George was wonderful during our conversation on the phone and handled every question with a detailed explanation. The product is wonderful to use in keep your house in running order. Excited to use the new application for smartphones to make life even easier in submitting claims.Thanks again for providing a wonderful experience over the phone.

Second year renewing with Select Home Warranty and couldn't be happier with them. After much shopping around I found that their coverages and pricing were the best and their customer service is great. When my renewal came up, I was offered the same great rate as the previous year and received an extra two months with it.

I'm very pleased with the customer service I received so far. I had a question and that same evening I had a response with phone number and extension to call directly. Very pleased with the customer service representative. He told me I actually don't need to create online account, I can just submit a claim or call them directly and they'll handle everything. I'm excited to be on board with a new home warranty company. My old one kept increasing the prices.

A friend referred Select Home Warranty to me and I am very satisfied. Jonathan ** was very helpful and provided excellent customer service. He made the signing up process very easy. The coverage is too good to be true and the cost is affordable for a single retiree homeowner like me. I now have peace of mind regarding my home and future home repairs.

Called Sam at Select Home Warranty and he was really good. He explained the program and answered all questions to my satisfaction. He provided several options based on my questions and requirements. He then worked up a contract with very little effort on my part. Sam made it so easy that I also took a contract on a second home.

Plumbing stoppage, water damage to laminate flooring. I was truly surprised how quick, easy and pleasant it was to begin a claim. I called at 4:45 Friday after Thanksgiving and claim was entered in 22 minutes from the moment I dialed to the completion of my call. I had forgotten I had Select Home Warranty on our rental property until AFTER the repairs were already made by our property management company.

Water heater. It was not working but on one order they were good but on other no one turned up and I had to find a technician on my own and amount was reimburse after bit difficulty. I will definitely consider renewal depending on the order num mentioned above and how it handled. Your charges are reasonable.

I called SHW to confirm the proper procedure for something SHW and I were working on. The SHW representative was cordial, respectful and took the time to explain everything that was needed for me to complete the process. They are always very nice. Been with them for over 5 years and will continue to use them.

From time we placed our claim for plumbing work to time the job completed we were happy with promptness and very good job done by the contractor. We will recommend Select Home to our friends and they have also good contractors to do the job right. Best part- No Hassle!!!!

On the positive side, our repairman, from Anchors Appliance in Miami, was knowledgeable and honest. On the less positive side, we learned that it would cost much more to repair our dishwasher than we anticipated, and we were offered an amount to settle the matter which was less than we would have liked but based on research was fair. For future reference we would not get this warranty service if our appliance was either too new (thus under manufacturer's warranty) or too old (thus not worth repairing).

Fast respond on repair and good respond on fixing the problem. They really help me out without delay. I would recommend them again. I wish I had got more in a refund to be able to purchase a better dryer but what they gave me help out on a new dryer.

Obtaining the home warranty was quick and painless! I feel at ease knowing my home is covered should any major issues arise. Owning a home can be expensive and having a home warranty can make the cost of home ownership a bit more affordable! The process of searching for a home warranty can be confusing and stressful but Select Home Warranty was honest and made the process simple and easy to understand. I feel confident that we chose the correct company!

They have great customer service, willing to answer your questions about your policy. Also they are willing to work with our Realtor to get quick information for questions the buyers had on our warranty. Thank you for having such wonderful people on your staff, we look forward to using them in the future on other properties.

Richard ** was awesome! I called and had a policy within minutes. He went over the contract and helped with all my questions. He was easy to talk to and took care of all my concerns. The coverage was great and I got in on the Black Friday deals which made this very much worth buying a 5 year plan. I got a great deal at a great value for peace of mind.

The guy I talked to gave me a lot info. I was looking for a company that cares more about the customer than their bottom line. The gentleman informed me that this was the right company. Now I have to wait and see. Because most companies out there only put up a front about their businesses. When it come to the customer needs they find every excuse why they meet the need.

George ** was very helpful. I am a newly home owner and wanted to review my old warranty while on the phone with him. He was very patient as I decided how to move forward. George answered questions and provides assistant with ensuring I chose the best option. George even told me every available discount for today. Who doesn't love saving money! Thanks George!

I spoke with 3 different people. The first one I told about my garage door problem. She was quite pleasant and seemed knowledgeable about the procedures that needed to be followed. I also wanted to get a printed copy of my contract and since my printer doesn’t work I wanted a mailed copy. She then connected me to customer service. Spoke to a nice gentleman who forwarded me elsewhere and they said they would see that I got one. They all apologized for having me wait but it really wasn’t much of a wait. Thanks to each of them.

I was glad I purchased a service for my appliances. When my washer stop working, I files a claim and I receive quick response from the company. They connected me with a technician ASAP and the choice of scheduling was extremely easy. The tech. diagnosed the problem, order the parts and the rest is history.

The workers at Select Home Warranty were very courteous, knowledgeable and understanding. They treated me with respect while we were working on a warranty renewal. That listened to my wants and needs. They presented to me numerous of options that maybe I could work with. In the end they allowed me to choose what I could afford. Thanks Select Home Warranty.

So far I have good experience contacting with this company, and talking to agent Steven **. After contacting comparative companies I was to able to found the coverage that I need, and also the price that suit my budget. I am looking forward to see how well it would be when I ask for a services, but I am pretty sure it would be a good one.

I was looking to protect my home & appliances from costly repairs or replacements. I've vetted and compared dozens of the best home warranty companies and analyzed thousands of home warranty reviews and I only recommend SELECT. This is an outstanding company. If you need home warranty for your house, look no further.

I was very disappointed with the home warranty company I was using so reached out to Greg at Select. He was very helpful and answered all my questions regarding the warranty plan I was interested in. I signed with Select and am hoping the good customer service continues and that they will deliver what they promise. If not I will definitely follow up.

Plumbing service. This was my first opportunity using Select Home Warranty. The only problem I had was that the original appointment was cancelled by SHW due to overbooking. So, I rescheduled the appointment for the following week, stating clearly that I needed an appointment after 1PM. Even so, I received a call that someone was in the area on the morning of the scheduled date, which I refused. With regard to the actual service, I was satisfied with the contractor. He was professional and thorough.

We placed a claim because our Refrigerator was leaking water out of the freezer section. After a week SHW was unable to find a technician to address the issue. We called and spoke with Jermel ** who pointed out our options and we were able to find a reasonable resolution.

Issac was a great salesperson and was extremely professional. Got me what I wanted for my renewal. He explained the difference in the plans. He got me a long term plan for a great price. My wife and I have always had a great experience with Select Home Warranty.

Sam ** was able to help me receive a lower monthly payment so I could afford to purchase this plan for our home and my family. We greatly appreciate his humbleness. I haven't been able to use the plan just yet because I just purchased my plan today 12/2. I submitting a review for his great customer service. Hopefully this plan goes above and beyond my expectation in making me stay around for years to come and not just advertising to be a great program and it's not.

I called and renewed to get the same price as last year per the email I received so I took advantage of it. The salesperson was a little pushy on the 3 and 5 year plans. I explained to him that I cannot afford the premium for those. I am sure they are a better deal but I didn't have that kind of money. I renew every year and he kept on. I wish they would listen to the customer. But was glad to get the same premium plan for the same price.

Today is Cyber Monday and I got an email from Select Home Warranty. I submitted my phone number and Chase ** called me back. He was able to help me purchase a policy for the new owners of a home that we recently sold, and also for a condo that we own. He was able to provide answers to all of my questions, and, offer me very good terms for both of the policies.

Richard ** was wonderful. He made it quick and easy for me to signup multiple properties. Richard was patient and took his time with me to ensure I was happy with my choices. He gave me all the info I needed to quickly signup. I have already referred a friend.

Representative was upfront about all costs, making sure I got the best value for my $$!! I would highly recommend Select Home Warranty for coverage of your. They offer all the coverage of the competitors, but definitely structure the warranty to be most accommodating with aggressive pricing overall and low cost service visit fees.

Would not stay lit. JR Plumbing & Mechanical Services. They called before arriving was on time. They check on the water heater problem. They service the water heater cleaning the pilot light area, reset it and the light stay on. They clean up there the work area closed the water heater closet door. Very professional. I am very satisfied I have hot water.

I was looking for a home warranty policy and looked at several options. After speaking with Jeff ** with Select Home Warranty, I decided to go with them. They offered me the additional add-ons for things like sprinkler system, septic system, etc all at an affordable price. He also made sure to tell me about their various promos available to get additional discounts as well as reduce the service call fee to a lower amount. Great experience!

If you live in a roule town, don't buy. Also don't buy multiple plans. When you cancel, your refund is based on THEM USING YOUR MONEY and a cancel fee + all policies will be cancelled even though nothing in your policy says so. Its an "internal policy". So in short, your money pays for all claims so before you expect a refund, which won't happen if your claims exceed what you paid, get everything fixed and get into their pockets.

Michele was extremely helpful in explaining the various components of the contract, as well as getting the most discounts I was entitled to. It was very cumbersome contacting the many warranty companies, trying to navigate the different terms used to explain what is/isn't include in each policy, as well as listening to the numerous discouraging comments about rival companies. Michele was not one those offering negative comments, but instead kept to the elements of her companies offerings. Hopefully, when it comes times to use the policy, I will still be just as satisfied.

Representative was respectful and efficient. He was clear as to what to expect and definite as to timeline. I would recommend Select Warranty to a friend or family member. We have not had any problems with them for the last year. They were initially my second choice for home warranty but I can consider them to be my main one.

The process of getting new service with Select Home Warranty was easy and quick. I had service with AHS previously and was not satisfied with their service. The person from Select Home Warranty called me back promptly and walked me through the service and details. He was very professional and helpful.

Renewed my contract today for 2020 coverage. The Process was simple but the rep was in a rush to get me off the phone and no thank you for doing business or renewing my policy. I don't ask for much but a small thank you for doing business with us would be appreciated. Thanks for listening.

Needed to get extended warranty on several appliances. The contact person who I spoke with was very thorough and gave me many options to consider. We went with the one option that was sufficient and it was processed immediately. The contact person's name was Bruce. I would definitely recommend this company to others looking for similar needs.

I was treated with a positive attitude and provided with great customer service. The representative went above and beyond to get me the best coverage and rates for my needs. I am very much looking forward to being a long-term customer with Select Home Warranty. Thank you! -Itzel **

Just to let you know that you guys have very nice and professional people in your company. The gentleman I spoke was one of them. He explained the coverage and charges. He talked me in to buying multiple properties and multiple years home warranties. I hope the service calls would be taking care professionally as well.

I was really pleased with the service provided by Select Home Warranty. They answered all my questions and provided a pleasant experience. They provided a quote with details of the coverage and and the price. I was really pleased with the cost and the overall service provided. I will recommend Select Home Warranty to all my families and friends.

I chose to re-enroll with Select today only because Zachary really convinced me that I could not find a better deal. He was so enthusiastic about this service and genuine as he informed me of the history and process of using the home warranty. I think I made a good decision.

Daniel was very knowledgeable - explained my questions & gave me an extra black Monday discount. I'm sure the company will follow thru per warranty contract plan. We use the home for a vacation home for family & friends. We need a home warranty for this reason. I hope to have a long relationship with Select Home Warranty.

The customer service is okay. Tried to help to fix the problem but I was disappointed because you thought that is covered is not covered. I thought getting insurance will help you a little with the expenses. They will install it but I guess I have to provide the materials. I think, I have to re-think if I want to continue my service with them. I am just paying monthly for nothing. For now, I have problem. Need to solve.

I had done my homework & Abraham was great in explaining the coverages & finding a solution that would match or improve what I currently had. I'm rating the coverage at 3 stars just because I haven't used it yet & I want to see it in action to make sure what they say is what they do.

I submitted for a quote online, within minutes my phone was ringing. Normally, this is more annoying than anything. If I’m shopping around online, I’d rather keep it online. However the agent was really able to help me out and answer some questions quickly. The agent was also able to give me a few discounts and convinced me to buy on that phone call. Which wasn’t my plan originally. I’m happy I did though. Hopefully if I need service, it will be just as quick and painless.

Peter seemed fine in our interaction. I was in the middle of several things when he called me. I was expecting a follow up call next day. I did not have time to listen to him given I had three people doing things in the house at that same time. I wanted to select just appliance option though I had originally said the gold option. He did figure out calling later was good but I really needed next day. Today I did talk w/ him again and got it resolved but waiting on contract now. Overall he was fine w/ the call though. I’m happy to get a month free. I thought I would get two months free in signing up but later understood only if I paid a year in advance which I can’t do. Plus I want to see if this is worth keeping and I use the warranty. Thanks, Nikki

Michael ** was helpful and straightforward. I felt like he truly wanted to help me. I felt like he truly wanted to help me and was honest in his claims. He also gave me choices of different ways to purchase so that I might choose what was best for me.

If everything Jonathan is indeed true I’m sure I will be happy with my purchase. He was very friendly and patient as my husband and I tried to understand what the plan was all about. We talked to several other companies and decided yours will hopefully the best one for us.

I just signed up for the Select Home Warranty program. When I called, the Customer Service representative was very helpful and informative. He was able to let me know about promotions that they have going on. I was able lock in a package with a low deductible of $45 a service call for 2 years.

I had spoken to the rep about a month ago, I was not prepared at the time, he said he would follow up. To my surprise he followed up with me. I was surprised. He kept his word so he won my business. He provide all of the necessary details.

Process was quick and simple in addition to a good value. A couple minutes on phone to answer some questions was all I needed to finish up the order. I would recommend Select Home Warranty and I plan on using them again in the future as I have the need for their services throughout the year dealing with sellers of properties.

Received great customer service when buying my home buyer warranty. Chase was very knowledgeable. He was very patient. Answered all of my questions to my satisfaction and I had a lot questions. He represented Select Home admirably. I am getting the same coverage as I did with my former warranty but for far less. Looking forward to great service from Select Home.

Spoke with Peter ** and what a gentleman and such great service!!!! Will recommend to my family and friends... Offered excellent pricing and various options for me. He really helped a lot and was extremely professional. I even mentioned to him that if I continue to get this great service, this is going to be a fantastic decision on my part. Was with a previous warranty company and was not happy at all.

We purchased an extended home warranty from Select Home Warranty. After speaking to your representative Richard ** we opted for the 3yr plan. Richard was extremely helpful and Knowledgeable, very clear and concise in his explanation of the policy options and patient with my multiple questions, taking the time to fully explain. Working with Richard was a very pleasant experience as he cut to the chase in a no nonsense factual manner, no high pressure or wasting my time with unnecessary sales tactics all while instilling confidence in the warranty. Will highly recommend your company and representative Richard **. Thank you. Donna

Sam was very helpful when I called. He explained how the policy works and answered any questions I had. He was able to provide a solid discount to a new home owner and even made it possible to split the payment so I could sign up today. I definitely recommend this company to any new home owners and even people I know looking to switch.

Great customer service. The rep we talked too was real prof. He was real professional. He knew his product. If I have to use your service, I hope it is as good as your sales representative. Will recommend you to friends and family. Your price I feel is a good price.

Alan ** was extremely helpful and we are very pleased with the home warranty. I called in with some questions, he answered them quickly and was able to save us some money on our subscription. Would definitely recommend him and the company to family and friends. If you need a home warranty call them and ask for Alan **.

A/C, Cooling. Very good customer service experience. They returned calls quickly and had a very fast response time. This is my second claim and I am very satisfied. I have been a customer for more than 10 years with American Home Shield and switched to Select Home Warranty last year because I was unhappy with their service and prices. After switching, the service has been much better. Excellent customer service so far and hopefully will continue to use their service in the future years to come.

Great deal and customer assistance. Very accommodating with regards to answering questions and concerns. Premium and policy coverages were well explained over the phone. Quick in response in sending confirmation thru email. The installment payment for 3 consecutive months is awesome and fair enough with out having hard time to make payments. Was also given a military discount for service member. Also, guaranteed refund in case the service unsatisfactory. Overall, its a good premium and policy coverages.

Chase was professional and very good. His offer was generous and I felt good about it. He offered the coverage I needed and I'm satisfied with the transaction. I look forward to the service. So what can I say more? Let's see what happens if I need service. I remember that they served me in VA and it went well.

I really wish I could remember the person's name who helped me because I would include it. He was very respectful and provided the details on their claims process. He advised me to be on the lookout for an email that will give me the plumbing agency they will be setting up the appointment with. All I had to do is make the initial claims call and pay the service fee! His customer service skills were excellent and I'm so happy I chose Select Home Warranty!

Contractor selected and contact info sent in timely manner. Issue with furnace was diagnosed, due to age of unit parts needed had to be found and ordered by contractor. Contractor rescheduled as soon as they received the parts. Everything was done very professionally in a very timely manner, with no hidden costs or surprises. I definitely recommend.

Hot water heater leaking carbon monoxide. I called and within 24 hours someone was at my house, working with my tight schedule, came after work. Went above and beyond looking for a leak. Great service! Glad I got Select Home service. Thanks for all your help. It is appreciated. Will let friends and family know.

So far I am happy with the service, Ron ** gave me the credits on my account I should have received which shows this is a stand up company. I am a new customer with this company and it is important that a company keep their word to you when are depending on them to come through for you.

Ray was very polite and professional. We have had another company for a long time. The cost had kept creeping up and the service people quality kept going down. We decided to try your company from the reviews. So far so good.

George was very polite, knowledgeable, and helpful. George was also very easy to understand. He gave me multiple options for continued coverage which included prices. This was a good value to provide coverage and I did look at several companies. I have only had to file one issue and that was with my stove and a repairman was at my home the next day to fix the problem with positive results.

It was a pleasure working with Alan, he is Very Professional and was very knowledgeable about all the plans offered by Select Home Warranty. Glad to have a Home Warranty for my clients. Great Service fee price $65. Thank you for all your help selecting the right plan for my clients! Congratulations! We look forward to working with you again, with our next Clients Re/Max Nexus, Birmingham, Michigan.

So my wife and I had thought by going with this company that it would be a great way to handle home improvement needs but have come to find out that they are nothing more than swindlers. Not only are their techs incompetent but the lack of communication between customer service and their techs is downright terrible. We had a tech come out to diagnose an issue with our washer which they did and they charged a $60 evaluation fee which we paid. The tech said that we might be able to get a whole new washer because it wasnt that old. However, we never heard back from either of them.

GREAT JOB SO FAR. I just signed up for your service and customer service was great. Other people I know will be switching over soon. They have the old service and are looking for a new service. I told them about Select service and they are going to try it. I hope the service is as great as you say it is.

I placed a phone call regarding an issue with my heating unit. The representative handled the matter quickly and responsibly. She put my mind at ease with no problems or issues. Thanks so much for the service. It gives me a peace of mind knowing I’m in good hands in the future as well.

Customer service was great and very professional, working progress was fast and convenient to contact. It could be better if SHW has more wide connection with professional companies in local area. Overall, I’m satisfy working with SHW. I already recommended my friends and will more to do so. Thank you.

My recent phone conversation with Select Home Warranty was pleasant and helpful. They answered my questions and were clear on how to proceed with my claim. I Have been with other home warranty companies and they are terrible to deal with on the phone. Hopeful that SHW will continue to serve me well so that I don’t have to look elsewhere. A nice change!

Abraham, the sales representative, was very pleasant in our conversation and answered all my questions. I am satisfied with the contract. The prices for the contract and service fee are a great value. We are considering adding more items for inclusion in the contract. I will contact Abraham to discuss further.

I was able to sign up for a account within minutes. I signed up online for a quote and within minutes I received a call from a friendly sales rep to get started and he also helped me find additional savings and answered any additional questions I had. Overall the process was very easy and I look forward to having my home warranty with Select!

I spoke with Jonathan ** who was very pleasant and answered all my questions after having some bad experiences with another company. Select Home Warranty sounds like it will meet all my expectations. I just took out the contract today but am very hopeful that any future service contacts will be just as pleasant.