Select Home Warranty Reviews

I’m so impressed as they get back to me quickly like they say. It’s always been within the 24 hours. I’m looking forward to the email giving me the info on the contractor. The person on the phone was great in obtaining all the pertinent information regarding my roof leak. Very professional.

I spoke with Sam **. He was very helpful and informative. He answered my numerous calls and questions patiently, and was a pleasure to talk to. He got me the plan I needed, and helped me with a program I qualified for. I would highly recommend my friends speak with him about a home warranty service plan.

The agent I spoke with was very efficient and was able to answer all the questions I had. After comparing three different companies I found Home Warranty to be the better value and with coverage as good as the other companies. I would definitely recommend Home Warranty to friends.

Bruce ** contacted me immediately to offer personal assistance to meet my needs. He explained the program very well and provided many options for me to consider. I'm was really pleased at the options that were available like multiple year terms to lock in a great price. I'm all signed up and excited.

Did quite a bit of research to decide which company to go with. Chase was very informative and helpful deciding to do a multi-year program. Given a very nice incentive to go with a two year plan. Haven't ever had to use this before, and hopefully won't have to but gives good peace of mind. I'm hopeful that if I do need to use the service, the representative. Thanks.

The enrollment process for a home warranty was quick and easy! The Sales team is very friendly and helpful answering all questions related to the warranty program. We are first time home buyers and Select Home Warranty made this a simple process. I would recommend Select Home Warranty to any new home owners!

At the time I contacted Select I did not realize I had an additional policy with another company with a similar name. The Party I spoke with at Select was very professional and assured me that my repair was covered, I received a email and a follow up call from a contractor in my area within hours of my call to schedule an appointment for service. After numerous attempts (more than 10 times) to reach my second company HSC, I cancelled my contract with them.

Steven ** was easy to deal with and gave me a fair price and I would recommend him to a friend. I was considering using another agency but after I spoke to Steven I decided his deal was better. I was able to get an additional 6 months of coverage as part of the deal.

I've been waiting one month for technician repair for two claims. First technician came, charged me two service call fees for one service call for two claims and never returned to complete job. Now I feel victimized and insecure about having allowed this technician into my home and his having my address. I am unable to speak to anyone other than call center in Philippines whose rote reply is "allow 24-48 hours for technician to respond."

Richard was very helpful. Told him I didn't like "leaving nothing to chance" and I needed questions before I spent money on a multi-year contract. He was patient and answered all my questions. He sent me the contract to read and everything was like he said it would be and told me I had 30 days if I wanted to cancel.

Abraham ** was great, please be advise that is an asset to your company!! If all is as he stated, then, once my family becomes homeowners as, I will get them on board thru Abraham with this company, Select Home Warranty. Excited and at peace of mind now with the coverage my father and mother have gotten for me.

I called in to Select warranties on 12th December about my washing machine. I waited a couple of days but I did not hear from their technician so I reached out to him and he came out on the 17th. I had to pay my service fee of $45. The gentleman told me that he would turn the paperwork in and that I can contact Select Home Warrwnty’s but he never did I called him on the 21st called him on the 27th the 24th the 26, 27th 30 , 31,Jan 2,3 and the 6th he still never turned the paperwork in. I called select warranties several times also and they tried to reach out to the gentleman but he never responded back. The representative told me on the third and the 6th to go ahead and hire your own technician and submit the receipt. We will reimburse you I submitted the receipt and now that I am following up for my $79 they refuse to give it back to me. I asked him to pull the recording but they refused. I spoke to three different people about this issue. This is the worst company to use when it comes to a warranty company. I even wrote down the dates and the times and I still could not get a supervisor to get on the phone to assist me do not use Select Home Warrwnty’s

The Customer Service Rep was very helpful and polite. I received the claim response in a timely manner. Select Home Warranty's decision was fair and accurate. Thank you for providing great customer service! Also, I was able to call Select Home Warranty on a Sunday. That was very convenient and nice !

The service representative was very knowledgeable and took the time to explain all policies and coverage to both my wife and myself. He was very polite and patient. I would recommend this company to my friends and relatives. The policy we took meets our financial guidelines and the coverage seems to be adequate for our home needs.

I was pleased with the timely response to my concern, the communication between the Select Home Warranty worker need to improve, no to people ever give me the same information. For that I'm not pleased. I've been having an issue with my hot water also, that not been resolved, which has gotten me trying to understand if keeping this warranty is even worth the expense.

The young man that helped me was very courteous and helpful with the order I gave him. I would give him a five star rating for his suggestions and all the help. Thank you for all your help. If everything works the way the young man said, I think we will be very happy.

I struggled with finding someone to come look at my water heater. After calling them, I was able to find my own and they worked with me. Wait time on the phone for the approval department was short and they were able to answer questions. Hopefully it is resolved fast and that it is paid out so I can have hot water.

New policy was explained quickly and many offers were talked about. Salesman offered many options. Chose what we could afford at this time. Good value compared to other sights. Salesman did talk rather fast. Would like to be able to read order before deciding. But he was easy to understand.

The Customer Service Agent was prompt to respond, was pleasant and the service company for my plumbing texted me within an hour to schedule a service call. I hope the plumbing company is just as good and prompt. They will be out tomorrow for my backed up sinks. Thanks for the free month.

Electrical light/fan box is broken. He was a very nice, professional customer service representative. He really seemed to care about my problem. I asked a lot of questions, since this was the first time I've used the service, and he was patient and did not become frustrated when addressing my concerns. So far, so good, will update and tell you how everything went on the way home. Contractor got the call to fix the electrical problem, I was very pleased that within 30 minutes, I received a call from the contractor and we discussed the possible dates for service. Rapid response time.

I have never experienced such terrible service & buyer be aware. The very fine print needs to be carefully read before signing a contract with this company. My AC went out. I hired one of the approved Home Select service companies to come out and look at the unit. I paid them $60 out of pocket. They said the unit was not repairable. Select Home then asked me for three years service, maintenance records, etc. I provided everything. The most they said they would reimburse was $150. I was not happy; but was willing to accept. Even after I provided all the records I received the round around for over 3 months & never received any money. I tried again today (1/9/2020) & now they say my contract just ended; so they can't even consider the "old" claim from 2019 unless I purchase another new contract! Good money spent for nothing but a bunch of wasted time & aggravation.

HVAC covered under their Select Home Warranty garbage service. All policy contract guidelines were followed and no claims processed. Select Home Warranty routes all calls through Asia for their trained to apologize team, complaints go through New Jersey that touts to make it simple VIP service, only to get the same run around. Everyone there is a supervisor of how to get you to run around more and avoid processing claims.

I called to make a claim that my Refrigerator unit was leaking. After they sent out a technician 4 days later with one of their companies they communicated that the lines just needed to be unclogged and cleaned. This did not work so we had to have the third party Refrigeration company come back out and evaluate that the whole fridge needed to be replaced.

My salesperson was Belinda. She was very helpful and knowledgeable about the policy. She was very instrumental in helping making the right choice in choosing the right coverage for the size of my home. I do recommend her service and that she is a valuable asset to the company. It was a pleasure working with her. Thanks. Willie **

During my first year as a policy holder of Select, I only had one claim that I submitted to Select, and the entire process went exactly as I was told it would when I purchased the coverage. I was very satisfied with the service that I received from select. I therefore, recommend Select Home Warranty to anyone who is seeking a home warranty policy.

Chase was able to answer my questions and provided a plan with which I am pleased, a very professional job, without undue pressure. I was looking for a replacement warranty plan and he explored all the money saving options with me.Overall this was a pleasant experience and I look forward to a long mutually beneficial relationship.

Pleased with process, protocol, service and follow-up. Mr. S was/is my agent. Will recommend to other potential clients. Look forward to being a member with your excellent company. Comped the cost/benefit with competitors. Your company clearly was the most efficient choice based on several factors. Pleased to learn that Select has been the choice of many since the 1940's.

On Dec 23rd the heating AC fan motor stopped working, placed a call and was informed to go online and create a maintenance request. I explained it was an emergency. I was informed that it would take 2 to 3 days for one of their vendors to reach out to me and then for them to schedule an appointment to come out a look at the unit. Or the 2nd option would be to contact an outside vendor, pay the money up front and get reimbursed. Since this was an emergency and I did not want to wait until after the holidays I contacted my own vendor to do the work.

Although this company gets many good reviews please beware. Do not work with them. They give out false information, approve claims over the phone only to deny them when invoices are submitted for payment. They claim to record all calls but after repeated requests to pull recordings of calls to prove claims were approved they do not. Their contract states that you only need to pay a $60 service fee for covered repairs and all else is covered and then the refuse to pay labor although contract states nothing about labor not being covered.

Agent I talked to inquiring about home warranty was explicit, cordial, and helpful. And because of my experience with this agent, I would recommend Select Home Warranty to other friends and family. I believe Select Home Warranty agents try hard enough to make people aware of the fact they would be getting a very good deal by contracting Select Home Warranty for their service.

Garage door spring. I am unhappy that the spring was not covered but you folks were very polite and courteous terms were explained so that I would not go away mad. How do I know I will have an extra month of coverage? Hope to hear from you soon.

Johnathan was very helpful and knowledgeable about the home warranty. He helped me switch from my old company to Select Home warranty. The cost is lower and the value is good. I would recommend Select to my friends and family. I am a new customer. The service charge is lower and the same things are covered on the warranty.

Have a two story house. Have a leak upstairs that is causing damage to floor below. Have leak in wall, leaking down to bottom floor. Have technicians coming out to access the problem and advise necessary repairs. Claim was easy and straightforward. Customer service is very helpful and made a smooth transaction.

The man I talked with answered all my questions. He was able to knock off some of the total price so I was very happy with that. The whole processing of signing up with Select was very easy. I am glad I did it. I would recommend them to anyone.

Leaking roof. Representative gave accurate and clear information. She was respectful and curious. She was able to answer my questions although she had some trouble understanding English and I had to repeat myself in several different ways. Overall so far it's been a good experience. But I can follow up with you when the job is successfully completed.

Your customer service is excellent. Sol was professional, friendly, and very knowledgeable. I look forward to working with him in the future, and with this fine, company. I would definitely recommend your company to my friends. Thanks for all the help and also for looking to get the best discounts available.

Zachary ** was the Sales Associate that I spoke with. He was prompt in returning my inquiry and took the time to answer all my questions. He also was helpful in finding a plan that fit and listened to what I needed from the coverage plan. I would recommend contacting Select Home Warranty to see if they would be a good fit for your needs and your home.

Bought a home warranty from Select Home Warranty. All I got was the run around. Would not repair or replace my refrigerator, or my dishwasher when the stopped working. They advertise that they will repair or replace. All I was offered was the $150.00 that I paid the tech. that came out to diagnose the problem, and I still have not seen that money. Do not do business with this company!

I have been with SHW for nearly 2 years and I have to say my experience has been a lot better that I have had with my previous home warranty (Allied). From the phone call to the timeliness of help and service call placed was far better that the past experiences.

Account Manager Daniel ** was awesome. He walked me through the various warranty options and sold me the best deal available (at this time). The ease and flexibility for what the company offer per the conversation convinced me to sign on. However, my fingers are crossed hoping that nothing goes wrong at home; but I have Select Home Warranty in place...just in case.

Greg, the person who contacted us after we filled out the information on the company website, was very helpful and knowledgable about the coverages available. We had been getting warranties separately from the individual companies our appliances were purchased from. He assisted us with getting the best coverage on all our appliances under one warranty policy. He worked hard to get us the best price available.

I was happy to find Select. After reading reviews of many competitors I chose Select. One of the reasons also was how pleasant it was to deal with Tom **. He answered all my questions and made the whole transcaction a nice experience. Not pushy. I will certainly recommend your Home Warranty to my friends.

Select Home Warranty answered the phone on Christmas Day and had someone out within 48 hours to fix my dryer. I was very impressed with the speed and the repair. The company that did the repair did fail to call me when they were going to be late, but that was not the warranty people's fault.

Did a wonderful job explaining the options we had. He even asked if we were seniors & that would drop it to $399. I verified we were & was pleased with the options. Wish we could have done the 3yrs but right now we are going day by day. Excellent service.

Water Heater. Select representative was clear about the contacting of a local plumber. Pilot light had gone out and we could not relight. Complete Plumbing was very good at explaining operations. Advised us if it went out again to call them and they would come back and recheck it. Very good service people.

Updated on I have been an customer since December of 2019. I think I have received a good value for the service and customer service has been very good. I recently had a claim for a garage door opener that will not operate as of May 2020. I made this claim on line and the Vendor scheduled with me an appointment within 24 hours. I had the issue start on May 1, submitted the claim on May 5, scheduled the appointment on May 6, and the technician appeared on May 8th. The claim process was okay and the approval was given on May 11. The assessment was to replace the unit rather than repair. I have the technician coming back on May 15th to complete the job.

Very helpful and answered all my questions. At this time I would use again. Good value based on promotions as compared to other services. Have not need to make a service call yet but if the process is as easy and simple as selections and ordering then I will be very happy.

Jeff took care of me on my current home policy and even better care when I purchased a new home. He was professional and kind. He explained all the coverages and, gave me a good deal and offered full refund in the event I had any issues with the Close of Escrow.

Chase was clear and explained things well. He was pleasant as respectful as I am a widow trying to make ends meet. I don’t know what else to say since I have not received any service. Once that occurs I can give a better answer.

Select warranty customer care services are very good and they assign needed technicians very quickly as they said. Till date, I have used one service claim and another in a queue. In both cases, they have handled my claim related to issue very well. Good customer service. It's value for money. Coverage is also good.

My sales representative Bruce ** did an amazing job helping me get the right plan that would benefit me. He made the process very simple to understand, and know I can have the protection that I need. Bruce ** explained everything to me in a manner that was easy to understand.

After waiting a week and not hearing from the heating company I contacted Select. They gave me a number to contact them. I called them and they informed me they were no longer affiliated with Select. When I called Select they were very apologetic and advised me they would work on getting me someone out as soon as possible.

Ordered online with a promise to call me within 48 hours. I received a call within a few mins and spoke with a gentleman who was very knowledgeable and courteous. He explained the multiyear plan which I could not take advantage of but sounded very reasonable. The price for the yearly plan I feel is very reasonable and I probably should have bought it sooner.

I was a customer of another home warranty company that was expensive and unreliable. Select is cheaper and came with high reviews from friends. The representative, Ben **, was very friendly, knowledgeable and helpful. I feel more comfortable with my new choice and hope that it is a better experience than my last company.

You're never there in person or mind! The staff make stuff up about claims and why they are denied, like my claim for a hot water heater, you claim my heater HVAC system is not cover for this item, this part and system isn't even the system you denied! Like I said your staff are a laughing joke now again! At least some are close to the diagnosis and get part of the stuff correct, this team on duty at the holidays need to be fired!

I have reviewed several companies for home warranties. Select Home has the highest rating. Richard answered all my questions and was able to recommend a three year policy with an additional six months free. This policy is comprehensive, transferable and the deductible is lower with a one time payment. Richard rocks!

Was very pleased with how I was treated by the agent and the way company worked with me for getting the payment made and saving me even more money for the warranty level requested. They listened to my needs and made it happen. I am completely satisfied with the process to date.

Hello, when I called to ask for information on the policies and transfer of the same to my name I was trying to shop for policies in case I didn't want the policies transferred to my name when I purchased the bldg. I was received with kindness, and efficiency as far as knowledge and able to explain all the features of the plan. Thanks for your help.

I just purchased the warranty and the sales representative was really helpful. He found more discounts for me and made sure I added the free roof coverage. It sounds like a great deal with only $60 per service call. We have been looking for an affordable option for a home warranty for a while. I am glad I found this company. I hope it lives up to the hype.

Jeff was very helpful in finding the right plan for me as a federal worker at the CDC. If future repair service is as good and responsive as Jeff was today, I'm sure I will be very happy with my Select Home Warranty plan. Thanks for your help today. Much appreciated.

The service was offered at a lower price than what I had previously. I spoke to an agent (George) immediately after I requested a quote online. George was very knowledgeable and helpful. He was able to offer me the same coverage at a lower monthly fee. I will recommend this service to my friends and family.

Quick and easy. Very Friendly -I was looking online and decided to call to get some more questions answered. The gentleman I spoke to was very knowledgeable and wanted to make sure I had the right plan for my needs. With so much competition out there it's important that you speak with people who value your business and treat you as a value customer as well. Thanks again.

It was very easy to set up a plan with Select Home Warranty. The sales rep was helpful and answered all my questions. I have not filed a claim yet but I feel it will be very easy. I like how everything can be done online.

Our home's furnace stopped functioning on Christmas Eve, Dec 24th of 2019. We awoke on Christmas Morning to a home that was around 55 degrees, and put in a claim with Select Home Warranty immediately. We expected a slight delay, as we understand most businesses would not be running at 100% on Christmas Day. Select Home Warranty took two days to even confirm that they received our claim. They then told us that all of their technicians were unavailable, but could not give us a date when they would be able to send someone out. Customer service recommended that we find our own contractor, have that contractor call the SHW customer service line, and read off our furnace's diagnosis.

I was looking for a warranty for a home I rent and received an email from Select Home Warranty with a great deal. I completed the online questionnaire and received a call in minutes. My sales rep Peter awesome - friendly, helpful, accommodating, and he offered a plan I can transfer when I sell the home for a rate even lower than one I received in my inbox. I love that I was able to cross this off my to do list so quickly.

So far the experience has been good. The claim is moving along ok. We are experiencing leaks in our roof. Since we have had a fair amount of rain. We need to get this moving along. Sorry I can't tell you more until we are finalized. The Value is wrong, can't delete that. The Value should not be dissatisfied.

My call was in regards to heat pump. The customer service representative was very prompt and attentive in assisting me with my claim request. She was very thorough in getting details to submit my claim request. Excellent service received today during my call with Select!

Jeremy, supervisor, helped me work through questions I had about my new policy. He provided excellent customer service. The company ensured that all my questions were answered and potential needs covered. I have not called them for service; that is where I will be able to tell if the company does what it says it will.

The person on the phone Sam was very helpful in helping me pick out a plan that best fit my needs and he did not rush me or try to upsell me in any way. I hope all of you people are like Sam. Very kind and helpful in your products.

The gentleman was very polite, professional, a good listener, was able to give feedback correctly. I’m waiting now for a technician to contact me to get my issue resolved. I hear water running in my garage where the hot water heater is located. I know my water bill is climbing.

Washing machine. Contractor texted me within a couple hours. Came to assess the issue next day. Just now waiting on approval. I would hope that process doesn't take long. That was the problem with my last home warranty company.

Microwave caught fire. I appreciate the very Quick Response, I also Agree with your Assessment that unit is not repairable. Not sure that I agree that value minus deductible is $95.00 as retail for the microwave is $399.00. Other than value I’m very satisfied with my first claim experience with Select Home Warranty.

Someone was dispatched quickly, arrived on time and took care of the problem. Serviceman was kind and pleasant and very knowledgeable about the furnace. This was our first time placing a claim and loved how easy and fast it is to get a service response and the problem taken care of.

I thought I had coverage for septic pumping however I didn’t. Good thing is they offer additional coverage for that!!!! Next year I will purchase that coverage in order to avoid the costly hit it takes to pump out one's septic tank. Thank you so much Select Home Warranty, I’m glad I made the switch from my last home warranty.

The purchase of the warranty went very smoothly. The representative was very nice and helpful. I called another company first, and purchased from you because of the good service and human contact which the other company did not provide. The man to whom I spoke was polite and offered good information and a discount for paying the entire year in advance. Thank you.

Bruce ** was very helpful and knowledgeable of home components, made great suggestions and explained everything with great detail, was super informative. He offered several great plans. I chose the platinum made most sense to me and was very affordable. Thanks Bruce!! Would highly recommend this company. Rated highly by customers and title company and realtor.

Sales person, Ray, did an excellent job of representing your company. He provided all options, rates and alternatives. I chose the five year plan with a guaranteed rate over a six year period, including a bonus for being a senior. I am confident that this is the right decision for me. Thank you. Carol **

My salesperson, Tom **, called me within 1 minute of placing my info in to receive a quote. He was polite and answered my questions. I decided to go with Select because a good friend of mine has had the warranty service and has been pleased due to the good experience they have had. It was less expensive than the one I currently have and provided better coverage.

The salesman, Ray ** was very polite and very persuasive. He gave us a good and fair price. I would recommend you keep him as a salesman. I really can't rate your service yet, due to no usage of service yet. I will rate more if I have a chance to use service, hopefully not. Just peace of mind is worth the price. We know it will be taken care of if needed.

The young man, Ralph, that I ultimately spoke with was helpful. He explained my options very clearly. Prior to this conversation, and while on the website doing research, I received two calls and two texts - each time I went to another window. Customers need time to read, process and make a decision without pressure.

I spoke with Bruce this afternoon. He spent the time I needed to fully understand the different offers. Bruce is very knowledgeable about the service plans, answered all of my questions. I believe he provided me the best options available and have a very good deal for our needs. I especially like the option to select our own service provider.

Isaac M. was very helpful and answered my questions in detail and very quickly. 5 Stars for Isaac!! Thank you Isaac!!! I did some shopping around online and compared three of the most popular home warranty companies and Select Home Warranty is the best and it includes roof leaks as well!!

Every time I call very polite and helpful. Answer my questions or put me on hold to get my answers. Hope to get it resolved. They keep sending me information on what is going on. I having trust in the company that it will be resolved. Have put another claim and hope it will go well too.

This is the third time I filed a claim with the Select. We have been very pleased with the services. I recommended Select to a friend, who just signed up last month. (Note that I did not get any incentive for that.) Select provides great peace of mind for people like me that lack of handyman skills and are busy with kids and work. All representatives are very helpful.

Spoke with several of your representatives. They answered all of my questions no matter how silly and informed me of the credits that I was not aware of. Made me comfortable in signing up with your company. I certainly hope that I will not need to contact you with a problem.

The conversation with the salesperson was good. Very informative. He also explained the benefits of the multi year policy. He also asked if I was a military veteran, for additional discounts talked about be able to transfer the policy to another house if we move or use it as a selling point.

I just re-opened our account after a year hiatus. Bruce ** was kind and knowledgeable and he helped me fully understand all the benefits of the plans. Every suggestion he gave was for our benefit. He made it a quick and painless experience and was the reason I chose to renew!

My sales rep was very professional. I feel good about my decision to purchase the multiyear plan based on the company's reputation. I was eager to lock in a rate that I can afford even after I retire. It is more economical than my prior home warranty company. I look forward to having a positive experience with Select Home Warranty.

First repair technician responded quickly but then did not respond to my calls and could not be reached by the company. I was told I would be given a different repair technician and would not have to pair the $60 fee again, since you check was cashed. Person I spoke to was courteous and helpful, giving me options. I hope the scammer (first technician) is found so he can’t do this again.

My dishware was broken and had leaks. I submitted a request on December 16 and It took a week for a technician to come and check. It took him another week to submit his report and finally on December 28, I received a decision from Select Home Warranty. I paid $45 as co-pay the day technician visited but throughout the follow-up, I was asked that I did not pay my co-pay. I had to ask them to talk with the technician to confirm first before making the claim. Sadly it was a painful and lengthy process.

The agent was very helpful and immediately sent me my policy contract documents immediately. She also told me that she would get a renewal agent to contact me as soon as possible in order to process my renewal. It was a good experience talking to the agent. The wait time was also very short.

I recently became a Select Warranty customer. When talking to the salesman he said I would receive a copy of the contract and information in the mail. Almost a month later, I still have not received it. Not a good sign of service to expect. I am wondering how long I will be a member.

Richard ** Help. Non-licensed and no liability - Charlie Handyman Services sent by Select Home Warranty caused $17,500 in water damage to my rental townhouse in UCF claim # **covered by Select Home Warranty 6 year policy **. ** ext ** Ron ** senior supervisor. Ext ** Jeremey ** VP operations both said their company is not liable for any action for people sent by them even bodily harm. All workers are licensed and carry their own liability insurance by contract except for Charlie.

While I have fortunately not yet had to use my warranty the sales person Jonathan ** I spoke with when I called sealed the deal for Select. I was looking at 2 other warranty places and their sales people were very pushy and not informative. One of them when I asked them about roof leaks went in this whole speak about double insuring what home owners already does. (I know what my home owners insures. I also know it’s a $1300 deductible.) Anyway Jonathan was super sweet. Answered all my questions and offered me the phone promotions not seen online and was just helpful not trying to make a sale!

The company responded to our claim with Speed and fairness. The service was fast and friendly and efficient with prompt responses to Our claim. Staff was friendly and efficient. Fast Response to emails. We have had bad experiences in the past with some companies that Were rated higher. It is good to have a good experience finally.

Just brought a home. My sister told me about about the warranty insurance. So that night I did sign up. So far the sale rep was very nice and answer all my questions. So beginning first time home owner. I'm glad I have a peace in mind when something goes wrong. I can call and have something fix without hurt my pockets.

I submitted a claim on my washer which started spinning really loudly and not getting adequate water out of the clothes. A representative got back to me and got the whole process started very quickly which was much appreciated. The claim submission part was extremely easy. Thank you so much!!

The service I received from customer service was very good, the settlement value was less than what I expected. The extra month of service is why my rating of value is three stars. But at least the customer service was good.

We contacted SHW on Friday. They had a service technician contact us that same day. We have an appointment set up on Monday (the next business day). I'll provide additional information once the repair is completed early next week. At this point it would be premature to offer a final "verdict" on the service since the repair is yet to be completed. But, like I said, once we have completed the transaction, I'll be more than happy to provide additional detailed information on the entire service experience.

The person I talked to about the home warranty was very informative. He answered all of my questions about what is covered. I hope everything is as he stated because I was told by another company that everything was covered until I put in a claim, then they would state that part was not covered. And sometimes it would take over a week to get someone to come out to do the repairs.

Paul the associate was very polite I did not have my account number# on hand but he found me with my address he was very patient with me in locating my make of the dryer and number on it he spoke clear and informed me that I would be contacted through my email. Thank you Paul.

They approved my request to be reimbursed $205. I'm currently waiting for the check in the mail.

New policy. Mr ** was very kind and thorough. Very patient. Hoping Select is a good with service calls being handle and the salesperson. I was a bit skeptical due to another company I had before who didn’t follow through very well. Here’s hoping Select is as good as they claim to be.

Contacted the warranty company about a freezer repair needed on Monday and I'm still awaiting the contractor to set up an inspect/repair time of my appliance.. it's Friday now. Nearly 5 days later and I'm still waiting for a contractor. I'm satisfied with the warranty. Just don't like the long drawer out process to get items fixed!!

Richard ** gave me the answers I was looking for. I am selling my home and wanted to help it sell with a homeowner's warranty.. (this should give me the coverage I need?).. I was hoping that this policy will help give the potential buyer or comfort and knowing that it is a well taken care of quality House. Yet if something goes wrong there's an easy fix.

Was with another company for 10 years until the service was not good anymore. Service call fee for Select is less than 50% of previous service and the monthly rate is 50% of old company. The salesman was kind and worked to find a price that was satisfactory for me.

Updated on 12/28/2019: I wrote a previous review about the bad customer service and about there never being a technician available to come to my home. I called back today since it has been 30 days since the claim was opened. I was told that my warranty expired today, December 28, and they could not talk to me until I pay For another year. I explained that that the claims were opened when the policy was still in a fact and that I keep getting emails saying they are having a difficult time finding a technician to come out.

The service was courteous and efficient. They have not come out to do the repair yet, but so far everything has been easy and prompt. I especially appreciate how they were able to look up my policy number since I did not have it on me. All I had to give them was my address and they were able to confirm coverage.

I signed up for a home warranty today. The staff was courteous and efficient. They answered my questions and took their time to make sure I was satisfied. However, they were quick to get the account set up once I had the information I needed. Looking forward to working with them. Great job!

Water Heater was installed in 1994; is now 25 years old. It's spraying water out the top and leaking from the bottom and rusting out at the bottom, but is still heating water (for now). Leaking is NOT covered. Disappointing, but we'll have to wait this out. It will have to self destruct before it's covered and we will have to experience the inconvenience of having no hot water some time soon, hopefully!

Great price, but the limitations to the policies ruins it. If they change the limitations it would be the best home warranty in the market. The service is not bad at all and the extra months they offer are great.

I was in the marked for a new home warranty company for my home. I inquired with Select Home Warranty and was provided excellent data to make a decision. Friendly, knowledgeable and prompt. The internet is crazy these days so as soon as I started searching, my telephone started ringing and my email was bombarded with requests to help me. I chose Select Home Warranty.

Was time to renew my home warranty but had no clue if I should stay with my current coverage or change. Submitted an inquiry for an estimate and got an instant response from David. Asked a few questions to determine what my needs were and what discounts he could offer. Less than five minutes and we were done. Excellent customer service and value with outstanding coverage.

I was bothered w/ my 1st claim. I hadn't fully read the policy. When using a credit card there is an additional 5 day wait for coverage to begin so my first claim was denied for 3 days. 2nd claim was just filed. So far it has gone well, the communication has gone well. Emailed updates have been consistent. We'll see how it all works out but at this point I am happy.

We are very please with the response and since you had no service tech in the area you offered for us to find one. We located one and are now in the process of the claim to get our AC unit replaced and plumbing has been fixed. People with customer service were very efficient and sent my claim thru to the approval department. Now waiting on my reimbursement.

Salesman promised a mechanic would be dispatched in 1 hour, but when I received the contract that promise is not written down anywhere. A phone call to the company reinforced the 1 hour dispatch for my area, but stated that it wouldn't be in any home warranty contract. I'm satisfied with the answer, but still think the written contract should be more specific regarding response time for emergency repairs!

Very knowledgeable and personable. Appears to provide adequate service in the area. Contract documents straightforward and easy to understand. Have not needed any service at this time and will re-rate after the policy is used for the first time.

Enrollment was quick and painless. The sales rep was kind and helpful. I was a little disappointed in how much he tried to upsell on longer contracts but all in all it was easy. I like that I was able to do must of the enrollment online as I hate having to sit on the phone.

Had a previous issue with my refrigerator, have one now. They were right on top of it. Easy to contact them on their site, Quick. Verbal friendly and helpful associate, know step by step what is going to happen, from receiving the claim number to when I will be contacted by the service company in a timely manner.

Richard assisted me in renewing our policy and provided good information for me to make decisions about what was required. Coverage is what we need for this property. The cost was good and the extended years are great. It's all good. Very pleased with the service, coverage and cost. Good job, good job, good job. Thank you.

Steve work with me to the fairest price for my warranty plan. I got more than I expected for the price. I also like my service fee of $45. Technician and manager work with me and I got more savings. I am looking forward to the services and saving of Select as my Home Warranty policy. Thanks again Select!

I search reviews on Consumer Reports to help me decide on purchasing a product. SHW came out on top from their customers. Their pricing beat the others by far, Sam was knowledgeable of the contractors in my area, the service call is a lot cheaper than the other companies, and I have yet to see a review where SHW gives you the runaround on filing a claim. They state if I'm not happy they'll make it right.

I contacted Select Home Warranty with a Heating Issue. This was my first contact with them since purchasing the warranty. They were responsive, prompt and attentive to my issue. When it was discovered that their closest contractor was 90 minutes away, they gave me the option of choosing my own contractor, who is local and knows my system. The customer service representative, Andrea, was very friendly, assistive and sent the email to me immediately, with the directions of how to go about using my own contractor! So far, based on my first experience with Select Home Warranty, I would highly recommend them!

Agent was helpful and handled my order very well. He explained the services and the various plans and cost. We worked out the best plan for me and the best price. The agent was very courteous on the phone.

Just bought the home warranty. Excellent sales process, easy and smooth. I still have not used the services themselves. I Will provide a detailed review once I get to use them. In comparison to American Home Shield, the company I currently have, the Select Home Warranty appears to provide greater value, coverage and lower deductible for the same price. I am going to try their multiyear product which appears to keep the contract cost constant as well as the deductible.

Updated on 01/31/2020: They call with an estimate of approx. $427, of which I will have to pay $206 for labor. But when tech was here, I asked what the est. was going to be, and he said $269. So I get the big guy from Select Home who handles customers like me, after going over everything once again, he sarcastically says "why don't you just by a new dryer"? Then tell me to get my own tech out here and send the bill and they will pay their part of $221. I tell them that how would I trust that. So I would spend $75 for the tech to show up, and $206 for the labor, for a total of $281. Which is higher than the original estimate. Not to mention the $49.95 each month I paid for some 8 months up to the first claim. It is a scam.

Garage door operation. Contacted Select-they arranged same day service and repairman was on time; was able to diagnose and repair! Excellent service! I would recommend Select to all friends and relatives! Too often delays and misinformation prevails. Not here! If you need value and courtesy go with Select! They keep their promises and back it up with top contractors.

I've only put in two claims with this service. They denied one and the other is taking over 3 weeks to repair. I called them to complain and they told me there was nothing they could do if the technician wasn't showing up. Why bother getting a home warranty repair service if they won't repair anything?

Agent Jonathan was very detailed and displayed excellent Customer Service! His customer service and attitude helped me make the final decision to select this company for my home protection. Agent Jonathan explained warranty plans and help me to understand what plan would benefit my needs. I felt secured with the choice of selection knowing I have a warranty I can depend on for coverage.

I was pleased that someone was dispatched to call me, after trying to email twice and after 4 hours not getting a call. So I called Select instead of emailing again. The plumber who came out found the problem right away (I had a flood under my kitchen sink) and tried to find a new metal hose like the one the faucet had. Unfortunately he said that none of the supply houses had that type required. I told him I was having a big party for my grandson's 21st birthday and his being inducted into the Marines the next day. He told me, "well I could completely change out the faucet with a known brand...but I can tell you right now that Select will not pay for it~!" I was so appalled, because I had a toilet totally replaced when I had my previous warranty company. Finally I told him to go ahead, because I really needed a workable kitchen sink and needed to get the mess underneath in the cabinet and on the floor cleaned up, so I could prepare for the party.

I was extremely disappointed about the handling of my very 1st claim. Mr. ** called me and without much ado, made it right and managed to keep me as a customer, despite my intention to ask for a full refund. He called and emailed several times afterwards to ensure that things were going the way they should with my appliance replacement and reimbursement.

Very pleased with the coverage I got with Select Home Warranty. Bruce ** was very informative on what they had to offer me with a great deal for seniors and new home owners like myself. He also told me about a discount for having a AARP card. Looking forward to working with you for the next six years.

My oven control was broken. I contacted SHW to use my warranty to cover the cost of repair. The repairman showed up and diagnosed the issue. SHW did not cover the repair. The particular unit was not covered with the warranty. But SHW was willing to pay for the parts needed for the repair which was a big help.

The representatives on the Sales department are the worst!!! If you ask them too many questions they get upset, they are rude and aren´t willing to help... The agent didn´t want to give me his name and when I asked for a supervisor first he said that he couldn´t transfer and then he hung up on me. These are the type of companies that simply wants your money and then when you ask for the service they simply give you the run around!

Belinda was very friendly and helpful. We were referred to Select by our agent, Kathy **. We got a great rate and coverage. The plan was explained well and we feel that we are in good hands. We will definitely be sure to recommend Select Home Warranty to friends and family. Thank you!

I was looking for a new home warranty company and came upon Select Home Warranty. They made the best offer of the ones I checked out. When I talked with them on the phone, they also offered me longer terms deals to get additional discounts, but were willing to leave it alone when I said I couldn't do that at this time.

The young lady I talked with was very intelligent and kind. She seemed very concerned with my claim and helpful with information. She asked me if I had any questions and informed me what would happen next that a representative from a company would be in contact with me via email about my claim. Very helpful customer service!

I HIGHLY recommend you DO NOT chose this company. We moved into our new house in 2017. We had a home warranty company when we moved in. When that warranty expired we started to look for a new company. We found Select Home Warranty and decided to give them a try. 6 months after we joined our AC went out. Mind you we live in Arizona and it's was August (115 degrees). So we gave them a call to see when we could get a tech out to fix it. Since it went out on a holiday weekend it took them almost a 5 days to get some one out to fix it.

I am satisfied with information provided by the service rep. He was detailed in explaining plan. I elected the three-year coverage option with the right to opt out at any time. I have been a home warranty owner for many years and hope Select will be a superior provider. I would like to receive a paper copy of the contract.

Rep was very friendly and helpful and answered all questions. Have not received service yet so this is all I can comment on. First time I have had to use this service contract so looking forward to see how it is handled. Depending on how this service call is handled will determine if I renew this contract.

Clothes dryer. I have been satisfied with the level of service I’ve received to date. The online claim process is very straightforward. I also received an email indicating additional information was needed to process my claim. Once I called back the representative was very professional and I received an email confirmation that my claim was processed.

The technician came today and declared my water heat not repairable. Leaking, shorted out electricity, threw electrical breaker or could have caused fire. All turned in to claims before noon. No action taken this afternoon. No reply from authorization department. So, no hot water. It is currently 27 degrees cold where I live. I just wish they could have authorized a new hot water heater today. Whether it is paid for today or tomorrow is a mute decision. Whether I have hot water today or tomorrow is a big deal.

At this time don’t have my account number to add it to this comment but it’s Very easy way to established an account, great customer service from the representative who name is Abraham ** who took time to explained everything that’s cover by any he plan and how the discounts work. Again great customer service.

I will be honest to share my experience. Ray was great to explain the product and the thing which helped me pick you guys was he did not push me to buy at the same time. The other companies I spoke to was like, "If you hang up the phone we would not honor this rate." I asked Ray from your Company to give me time till evening and call me back in the evening and I signed it????

Electrical. Very nice and still professional. What else can I write at this time? The work has not been done yet, I will do another review once the work is done, thank you. So far everyone I talked to was very polite and knowledgeable and I’m looking forward to continuous business.

I currently purchased the Platinum coverage with some added extras. The customer service was great in helping me get all the coverage I needed on a new home purchase. I had a well and septic since I'm out in the country and they had coverage for this as well. Which help me tremendously.

I spoke with Ben **. at Select Home Warranty. He was knowledgeable, & helpful. He answered all my questions (I had quite a few) & concerns. Ben offered an extended 3 year warranty at a cost I am happy & a reasonable service call price that I am happy with.

Representative was very patient and going over some issues with my case. She checked on several things for me and was very polite and knowledgeable. It is very appreciated. There were some difficulties not due to the company, and she worked through these issues with me. I got another provider reassigned right away to help with my plumbing issue.

The gentleman was very kind and was explaining the things to me that I was wanting to know about and very polite. He also was telling me about the discounts and and some of the other deals that were available. It was a pleasure talking to him and for the questions, I think he was answering them very well so I could feel more at ease about buying the warranty they said I could get to cover what all I was wanting to cover for years to come. Thank you very much.

We had been researching Home Warranty companies for many months and it was very nice to have a Sales Agent as wonderful as William to help us make our decision to go with Select Home Warranty. Our Sales Agent William was Awesome. Provided excellent customer service and offered additional savings such as senior citizens & veterans discounts. We greatly appreciate the Above & Beyond Customer Service that William gave us.