Select Home Warranty Reviews

Abraham was very easy to deal with, and was not pushy. He offered me options and made it easy to work through. He covered all the points and questions I asked. Only sketchy item is a roof, which falls a bit short, but it is consistent with others. I am happy with the terms, though I am going to do a thorough review of the replacement caveats today. They do have a 30 day money back policy, which I hope I do not have to use.

I was very pleased with the sales rep when I called in for into on coverage. He offered several options and explained each one carefully. He is obviously well trained. I appreciate that. I was able to get a better rate by taking a 3 year policy as opposed to a one year.

Furnace. The customer service person was very helpful and kind. He took time to explain everything to me seeing that this was my first time doing a claim. Sometimes it takes a kind word and patience to help pull someone like me through when I freak out. Thank you for being so bvb kind on a bad day for me. Thank you. Thank you.

The price was competitive and I got the platinum plan. There were two discounts that were applied to the original pricing. I was told that the coverage is great in Southern California. They have flexible coverage options and nationwide network of contracted service providers. They also offer multi year plans which will significantly reduce the cost as well as the service call fee.

When I signed up the policy as a 6-year policy and VIP status, the sales guy told me there is no cancellation fee. Now, after all kinds of rejections on claims due to not in coverage (4 out of 6 claims are out of coverage), I want to cancel my policy. Then the cancellation team told me I have to pay $75 admin fee and I will get back prorated premium counting from the date I signed up (not from the effective date after 30 days waiting period). This home warranty company is good for REPAIR claims only. They will give you cash $250 only when it is a replacement. If the repair costs more than $250 at market price, they will tell you to find a technician to fix it but we will give you at most $250 reimbursement.

Great service, answered all questions politely, very personable and not pushy! We had shopped around the internet got quotes from several companies but they could not beat the deal Jon gave us. We felt confident that we made the right choice. He offered us a three that's a three year deal that could not be beaten!

Broken washer. Easy to place claim. Very hard to hear—noisy on their end. Will see how long takes to resolve. I’ve worked with them at old house—eventually covered stuff, but sometimes takes long time or going in circles. Seem pleasant but English is often hard to understand. Managers hard to get to but as above they have eventually covered claims. No real experience with other companies to compare to.

My AC went out, called in service and the guy starts making excuses about the setup not done right and he does not diagnose the issue well at all. The Select Home Warranty guys simply write back saying we will not repair cause the it was not done right? How did you take on the warranty without checking if it was done right or not? I called the guy who had fixed the AC earlier for the previous homeowner. His diagnosis is completely different from warranty guy's engineer. Select Home warranty just didn't want to pay for it. Just a company trying to take money from people. Typical corporate fraud.

I want to say that Zachary was very helpful and very kind. He did a great job. I recommended a friend to him. Her name is Ann **. I gave him her phone number to contact. I was pleased with the knowledge that Zachary had about all the different plans. He knew all the information and explained it very well to me.

Excellent job explaining the coverage and add-ons. Jason was clear and concise and did an excellent job explaining how everything works and what happens if I have an issue. Very impressed with him. He helped me understand the best course for me. What a great company. Thank you for all the help!

Was told before buying their policy over phone they covered pretty much everything. Not only refused to on most, but also said I needed to have my ac unit's maintenance history for 5 yrs. I only had house for 2.

Worst home warranty ever! Do not buy!!! They authorized the work. Then skipped on paying for it. Their customer service department is completely rude and disrespectful. They are liars and would never recommend this company. All reviews are false. To get a real review of this company go to the better business bureau website like I should have before purchasing this warranty.

The Gentleman that contacted me about Select Home Warranty was very nice and knowledgeable and was able to answer all my questions. I was surprise that I had inquired about home warranty plan yesterday even and I was called today. This will be replacing a plan I have had for 2 years. I hope to have the same great service with your company as with the other company I had. Thank you.

Jason ** was my contact. He gave me a great deal after I told him I am disabled and on disability. I never received the service contract though. He never gave me an order number either. Please send contract to me via e-mail or regular mail. My personal information is above,

Josh ** did a great job getting me set up with my home warranty. I was worried about the expenses of unexpected issues with our new house. Josh helped me to get affordable coverage and peace of mind. I appreciate your service and help with getting this set up for our new house!

Great customer service. Agent was helpful and got me a great deal. Hopefully won’t have to use the service but nice to have. I have been contacted by other home warranty places but wasn’t happy with the hard sell and didn’t offer discounts. I am pleased with the outcome. Thanks for the wonderful services.

Select Home Warranty was prompt in responding to my claim regarding my broken garage door mechanism. They were also prompt in providing me a reimbursement. Customer Service was polite & courteous & answered my claim promptly. I'm happy I had Select Home Warranty to help not only my garage door problem but with past plumbing, garbage disposal & irrigation issues that have come up.

I signed contract with this company year ago. Few month ago my Water Heater start leaking. I signed contract where Water Heater is covered. My claim has been rejected, because in small letters in agreement they stated that only components covered not heater itself. Electrical Heater doesn't have components. So my claim rejected all together. Just 2 month ago, my furnace fan went bad. It took few days to get their mechanic on site. Mechanic took money and never show up again. They granted me to hire my own mechanic and perform repair. Once repair has been done, they reject to pay in full. The reason, they wanted maintenance records on official formal pager, for whole heating system where certified company should be listed, certified mechanic to be involved, complete mechanic notes, comments to be present with all details about performed job and all recommendations.

I don't know where to start. Plumbing issue; created a claim. It took a MONTH and the assigned plumbing contractor never contacted me after I sent emails and calls to both the contractor and SHW. After many calls to SHW and the inability of them to have a supervisor call me (They were too busy I was told when I called back!) another contractor was contacted. However, I was out of that contractor's regular area so they had to contact SHW for approval. 5 days later they got approval.

Select Home Warranty does not deserve one star. If you like paying out of pocket cost then go with Select Home Warranty. If you like getting your claims denied, go with Select Home Warranty. I had a plan with Select Home Warranty and it cost me over $3000 to have my appliances repaired or replaced. I have had a Home Warranty Plan for 20 years and I never paid anything besides the call out fees until I bought a Select Home Warranty Plan. I had items that I claimed before my plan expired that have never been repaired.

Select Home Warranty sales agents have grotesquely misrepresented, falsely advertised, and bait-and-switched on the presentation of the coverage of their home warranties. Before buying policies from them, I asked very direct questions about coverage amounts and limitations, on several occasions and with several different sales agents. I was assured that we would have good and timely coverage when we needed it. I asked “if I have a big problem, what is the maximum coverage I can expect to receive?” To this question, I was told “$11,000 annual aggregate limit”. I asked “What about for one particular item?”, and they said “We get discounted labor from our technicians. Whatever the problem is, we’ve got you covered”. In just a few months’ time, I’ve had the following claims:

Plumbing job claim send October not completed. Paid $225 for service companies to come to my Rental home in Missouri **. Called to get hot water heater fixed in November job still not done. I had to pay another $75 for someone to come out. This is a hardship on my tenets. Hope to get situation rectified soon. If not I will find a new warranty company.

Very professional salesman who worked with me to secure my business. He worked with management to allow me to make 2 payment on the 5 year plan. I would have passed on the deal if not for the 2 payments. Also, he explained to me that Select just recently started serving California and that is why I was not familiar with Select.

I just started with this company and found Belinda was professional, prompt and efficient. She sent all the forms in a timely manner. She answered all my numerous questions. She was patient and thorough. I think this company offers a better value than the other ones that are available and that I can compared. I would recommend other homeowners, especially new homeowners, go through Belinda and use this home warranty service.

I have never had a home warranty policy before, but a friend of mine was telling me how great his experience had been in Oklahoma City. I went online and bought a policy. Shortly afterwards I received a phone call from the company. Abraham ** was a pleasure to work with. I had originally bought the warranty for one year, but he explained how much money I would save by buying multiple years.

Claims. Call was handled quickly, waiting to hear from the technician. Already sent me a confirmation email and then they will send to my house. My dishwasher is on the blink. Should be a easy fix. I have had my policy for months. This is my first time to use it.

Contacted customer service & received the name of a contractor within 48 hrs. Upon contacting the provided contractor, I was told they were no longer working with SHW. Requested another contractor & was given another contractor contact within 24 hrs. I decided that I wanted a contractor of my choice & was given instructions via email within 30 minutes.

The only reason I gave this three stars was for the person I spoke with today. I received FOUR requests for pictures to which I replied each time only to receive the request again and again in the same form letter. The agent spoke to today - I wish I could remember his name -- was the first to tell me that the pictures were arriving in a format that couldn't be read. (This was not the first time that I called and was told each time that my claim was in the approval process and that I would get an answer in 24-48 hours. Each time I did get a response in 48 hours - the same email that I had received requesting pictures.) Before my call today I would not have given you even 1/2 point. The agent today has finally got me some results. I will wait and see if that translates to a repair actually being done.

We decided to change from our current warranty company, because they couldn't give us definite answers on what we wanted to know before we used them. We decided to go with Select Home Warranty. All of my questions were answered by Abraham, which were very satisfactory. This is hoping we will have a long and lasting relationship.

I made my first claim this morning at 10:00 am. I was told it would take 24-48 hours for a review of my claim before they would send me an email of approval. I explained the water heater was leaking water onto the floor so I turned off power and all water to the electric water heater. This leaves the house we live in full time without any water until repairs are done. Maybe tomorrow? Hope we didn’t waste $2200.00 for our 5 year warranty but 24-48 hours?! Ridiculous. The home isn’t suppose to be lived in without water. Maybe I should bill them for the hotel expense as well.

This agent was really nice and polite and courteous in handling my claim. I just want to thank him for making me change my mind to stay with you guys. I was really disappointed with agent Andy, he was very rude and I was wanting to cancel my contract with you. The next agent (I forgot his name) was the one who signed me up for the next service appt.

Order process. Good price and good service. The service over the phone went very well and quick. If it is as good as it was told to me I should be very happy. When I pulled up Top 15 home service companies it was rated in the top two for coverage. Also price was comparable to other companies with a lower service fee.

My first time filing a claim and Customer Service was very helpful and explained everything. So far the whole procedure feels very good.. I will know more when I receive a diagnosis and an Agent to help me. My water heater has stop giving us adequate hot water so I am hoping to replace the appliance.

Very helpful so far. Have just got started with Select Home Warranty, so I do not know how good they are yet. Sam was very professional and tried get me the best deal he could. Hopefully they will be as good if we have any problems.

Mr Ray S. was a big help to me. After doing much research on finding a-reputable company who could serve my needs, I went with Select. Ray was informed, helpful n reassuring. I am looking forward to working with him in the future. Dependability was a big factor for me and I was reassured that based on Select's past experiences with customers I would be happy with this service.

We were very hesitant to switch warranty companies, but everyone who helped at Select was extremely respectful and helpful. It made this transition very smooth and worthwhile. There is nothing better than feeling that you are protecting yourself and your home. Select has everything I need to feel confident in my coverage. I will definitely recommend this company to anyone looking to buy a home warranty.

The representative who signed me up for a policy and the representative who took my claim information were both very eager to assist me. Each representative readily and clearly explained coverage to me. It appears that I am receiving a good value for the amount of money I am spending.

Was very satisfied with Greg. The way he took time to explain the company and what I could expect if I had a problem. I explained to him that I am on a fixed income and he worked with me to get a policy that I could afford. Greg was very understanding and very respectful. I would recommend him to my friends.

The customer service representative was quick with helping me find the right product for me. It is worth the money for the service provided. This purchase will put my mind at ease in relation to my concerns about expensive home repairs. I would recommend this service to a family member. My mother suggested I purchase this warranty. She said it would be worth every penny for the peace of mind the service provides.

Abraham went out of his way to answer my questions and secure me an acceptable deal. He pushed the long-term agreement, but respected my decision to try one year first. I reviewed your company before making contact and am so far pleased with the results. I have been with my current company for two years.

Fast and efficient sign up process. Very informative employees to clarify the package we bought. Would recommend this company to a friend in the future. Will write another review after I have a few months of service from Home Warranty. Looking forward to working with the company moving forward. Thank you!

The salesperson David ** was very friendly and he didn’t try and push a sale one me which I appreciate. He found every avenue to help me and he also went above and beyond to get my service plus he was also very friendly. He also thanked me for my service.

Peter ** explained the policy to me and was very courteous. He addressed all of my concerns about the policy as l was very unsure of the validity of the coverage and or policy. He reassured me stating the company’s length of time in business. He was very pleasant and offered me a number of discounts.

Spoke with a sales rep about the home warranty. He was polite and courteous. Described the plans and cost of each. He said tell the buyer to call and change the policy to their name on the closing day or shortly thereafter. I decided to purchased a one year plan from them for the new buyer.

Very quick and simple. Zachary did a great job, would recommend to family and friends. I don't really know what else to say other then if was a great price and easy process. Ordering online is cheaper then billing the escrow company. Literally, the hardest part of the process is this review.

I had a very easy time submitting a claim related to a plumbing issue with my property. The Select Home Warranty representative was very clear and made scheduling an appointment easy and quick. All I had to do was provide my account number and explain the issue. I will also have to schedule the appointment once I get an email from Select Home Warranty.

I was calling because my dryer was not functioning properly and I the person I talked to fully disclosed all the information I needed to know including timeframes and fees. I appreciate the professionalism and how easy it is to make a claim. I also appreciate how he went step by step with me to start my claim.

After waiting 7 days, I was finally informed that you do not have contracts with refrigerator repairmen in this area. I located my own and after he diagnosed the problem we called Select Warranty and spoke with agent to get approval. The whole process has been going on for 24 days and still is not resolved. I personally have made 7 phone calls and receive the runaround each time. I have a part ordered as I need a refrigerator to keep my insulin cold. I could have found the solution 10 days sooner if Select Warranty would have told me I needed to find my own repairman rather than sending me e-mails telling me I would be hearing from one in 48 hours.

After several days of comparing both price and service we chose Select Home Warranty as our warranty company for our new home. User friendly sign up online and representative immediately reached out and gave us more ways to save additional money. Although we have yet to need Select’s services I feel confident that we chose the best Home Warranty company.

Excellent Customer service. Very professional. Saved me money. Call me back very promptly. I will recommend it to my friends and my family. I have read the reviews and I agree with them. I like that they offer many different types of plans and also that they offer different ways to pay and save more money.

My old warranty went up almost $200/year in price. I got a great deal with this company - way better than my previous. I couldn’t pass up on it. Sales person was very informative and professional. I can’t speak to how service is since I just ordered it. But, I am Looking forward to seeing how their service is in the event I need to use it.

The customer service was helpful and I understood what was spoken to me. The only part I thought was not communicated was the amount of service fee that was added on when I paid for the contract. Otherwise I think I will enjoy the service and would recommend Select Warranty to family and friends.

Within minutes of submitting my order for one year of Platinum Select Home Warranty coverage, I received a phone call from Ray one of their reps. He was courteous, friendly and efficient. Although my coverage has only been in effect for minutes, I’m impressed with my overall experience. Thank you!

It was my first experience in filing a claim and your agent was very helpful. He explained the process of your contacting an electrician and that I would be receiving an email, after which the electrician would contact me. He also gave me a claim number for follow up purposes. All in all, I was comfortable with my first experience with your company.

No issues ordering, love the fact that roof leak is an option. More affordable and easy claims. My last company was more expensive and did not offer roof leak, also they messed up my bills constantly. I love the simplicity of Select and will remain a customer for a long time to come.

Young lady on the phone was very helpful in getting me a copy of my policy. 3 people had told me they were emailing it yet it never came. After talking with her, it was done! It shouldn't have taken that many people to get it done but grateful she answered the phone.

The problem was not fixed. I have to paid more for this claim. I bought the warranty because I need help and it is difficult to know what is cover any time. I gave to paid 45.00 and paid more to another contractor. Nobody speaks Spanish in customer service and I can not Express in English all the problem idea.

Select Home Warranty provides roof leaking coverage. This is my first claim. Select Home Warranty responded swiftly. The service caller took more detailed information from me. Then within two hours, I have received a roofing company to contact me. I admit they have very good services. I would like to recommend others to join the services.

The outside air conditioner does not kick on during the heat mode or the cool mode. I explained the situation and the lady explained how the process works since this is my first claim. I am currently waiting for a service tech to contact me. I should hear from service tech by Feb. 3 2020. If not I will call back.

Shopped around for home warranty and when I came across Select, had to look no further. The customer rep was very friendly and explained everything I needed to know very well. I am looking forward to enjoying your services and hope that I will not be disappointed. I have not yet submitted a claim because I have no reason to yet, so this description is solely based on the customer care agent.

Was efficient - spoke to English and handled everything very well. No issues at all with the service I received today. He was able to change my address as well as it was not correct on my warranty contract. I did like the call back option but the hold time was only 3 minutes so it worked out just fine. I look forward to hearing from the tech soon. Thank you.

I called to initiate a new claim for our roof leak & the customer service representative was very helpful in assisting me regarding this issue. I am very satisfied with the service & would highly recommend Select Home Warranty. Looking forward to working with this company in the future. Thank you in advance for your services.

Filing a claim online was an easy process, still had to place a call and explain the issue. Once the claim is received and processed you get an response from a Contractor fairly quick. If the Company is very busy, you may have to wait 1 to 2 days before someone comes out. But overall Select Home Warranty has come through with professional and knowledgeable technicians to get the job done.

Help in opening the ticket with right SHW account. I have multiple account. When I open ticket online it always goes to diff account. Which was reviewed and she helped me to open ticket with right account **. I was told only use last 5 digits to open account.

Water not draining. Overflowing from washer drain. This wasn’t a problem when home was bought. I’m hoping the home warranty purchased was a smart move. I have no idea why this problem would arise. Some of the other drains are draining slower than normal too.

I have been searching for a home warranty for a few weeks. I received great customer service and they beat all competitors prices. I even received a discount for the service call fee, which can usually be quite expensive. I also received a lot more coverage than other companies offered for the same price. I’m very pleased with the service.

Customer representative was friendly and very helpful with the information I was needing. He set my mind at ease with my coverage and got me a good plan. I researched other home warranty companies and was pleasantly surprised after talking with Select Home Warranty and getting the amount of coverage for less than the other companies with less coverage.

The gentleman that helped me was very professional. Wanted detailed information about my problem and about how long it had been going on. Got make, model and serial number. Seemed to be interested in my problem and wanting to help me get it fixed. Good speaking voice that was easy to understand.

Just starting my service. Fred was very nice. Explained everything about this and what it consists of and described all the different types of coverage and gave examples of what ifs and sold me on your company.

Fred ** did a great job explaining the program I was interested in - was quick, explained all, and proficient at following up with me. Excellent job. I don't know what to say other than nice working with him.

I have made claims for my Air Conditioning Unit, Water Heater and Refrigerator, all of which is covered under my warranty, and have received no payments whatsoever for these items. I had become so frustrated that I phoned them September of 2019 to cancel my policy. At this point I was contacted by a specialist, Jeremy **, and was assured that I would receive partial payments for the NEW air conditioner I paid for fully, the NEW water heater that I paid for fully, the NEW refrigerator that I paid for fully.

Great customer service. Was very appreciative of your service you provided. I would recommend your services to my friends, family and neighbors. Customer service representative was very knowledgeable about the services you provide. I hoping your services providers are reliable and trustworthy and friendly. I am very appreciative of your senior discount. I learned about your service from the internet and I was impressed by your rating with the high rating on the internet which was much higher than any other companies.

Good experience in obtaining new home warranty. Personnel was very good in explaining the different policies and prices. I would recommend this company to my friends and family. Seems like an honest and forthright company. This is the third home policy I’ve had. The prices and service is by far better than those I’ve previously used.

So far so good. I made my first claim today. The Customer service representative was great and I was contacted within hours by a local repair technician. My appointment is scheduled a couple of days from now. Looking forward to great service. I will let you know how things work out.

I submitted a claim Dec 31st and the technician came out and diagnosed my leak in the bedroom as a roof leak they said. I called it a plumbing issue and would have to be redirected to another technician and pay the technician again which is the same one. I also have a valve issue under 3 sinks and Jason Which is a supervisor says I will be charged for 3 diagnosis when they are all the same and Albert the technician said this when he came out the first time and he is the one that diagnosed the roof leak and now wants to get paid again for diagnosing the ceiling as a roof issue and not a plumbing leak.??? Very frustrating.

I responded to a call inquiring about my desire for a home warranty, and was connected to Daniel **. Daniel was very personable and knowledgeable about the warranty and the service and payment options available. I shared my concerns and asked him many questions about the policy and coverage. His courtesy, patience and professionalism were the deciding factor for me to purchase a policy. I had talked with other companies over the past couple weeks and he had the best presentation. I bought a policy for my home and one for my future in-laws.

Ray ** did a fine job of explaining the coverage over the phone. I have not had any service yet, so I do not know how effective the coverage will be, but I am assured it will be fine. My entire business with him has been online and by telephone. I have not dealt with anyone in person. I am confident I have made a good decision in purchasing the coverage.

Chase ** was very professional and explained the policy if full detail to me. I promptly received the policy and it was exactly as he had said to me on the phone. I certainly hope that I do not need to use the policy but if I do I hope that the service end is as smooth.

The representative that I spoke to you for my enrollment with Select Home Warranty was very professional and offered me various payment packages which was extremely helpful given I had just purchased my home and funding was quite tight at the time. I would highly recommend anyone to compare not only prices but the options that select home warranty offers against any other home warranty.

Very nice rep. Scheduling was fast. Would highly recommend. Have been really pleased. Recently had an issue with my dishwasher. The claims department handled the call. She was very friendly. Had a service tech here in 2 days. Now it works like a new one. Tech was very knowledgeable.

After my mother recommended we get the SHW we signed up. We were promised our claim would be satisfied within 48 hours of issuing the claim. We had to find our own person to do the job and it took over an hour to get it approved over the phone with SHW. Then we weren't reimbursed for the full amount. We did NOT upgrade except it had to be a newer model because the one we had didn't exist anymore. Wait times on the phone can be over an hour. When we asked to speak with a supervisor we were on hold for 1 hour and 45 minutes before we gave up. I will NEVER recommend SHW and, quite the opposite, I will deter anyone that is interested in them. I wish I could get my money back because they have done nothing in the 5 months since we filed a claim. We did all the work and didn't even get the full reimbursement. Pathetic service. We are still waiting for another claim to be fulfilled. I'm not going to hold my breath.

I am 70 years old, recovering from cancer and see several doctors a week, so I am so glad when Jeff ** finally reached me. He was very professional, yet congenial. Made the plan sound simple (which I liked) and was willing to work with me regarding my payment date. This has lifted a great deal off of my shoulders and I thank him for his persistence. If this turns out as he has implied, I see myself as a long time customer.

I just purchased the Select Home Warranty and talked with Sam ** before I purchased their service. He did a great job telling me about the company. He was not pushy and very pleasant. Sam gave me his number just in case I had an issue. I hope the company is as good as he is.

I called regarding Home Warranty information and Peter ** was the agent who assisted me. Peter was extremely helpful, courteous, professional and knowledgeable. He answered all my questions and did a great job explaining the programs. He was able to alleviate any doubts and concerns I had regarding warranty protection. He was comfortable to speak with and at no time did I feel I was being pressured and he explained, in detail, the various options available. Through him I was able to purchase and have 6 years of warranty protection for my home (that included one extra year of protection). Thank You!

Be aware of the Terms and Condition. I know someone would say it it is my fault that I didn't read entire Terms and Condition, but who read it entire fine print? There is always Terms and condition apply to void your claim. Three claim filed and only one approved. The one approved, I end-up waiting for one month to get it fix and I have to pay extra money out of pockets. Shouldn't have sign up for this.

This company offers all kinds of discounts and extra months to get you to buy and then get free months when you place a great review. But they are horrible. I had an AC not working in the heat of Texas, and they sent someone over, then said, after diagnosis, it would take 48 hours for them to decide if they were going to pay anything. 2 freaking days!! It's 100 degrees here. I had a plumbing stoppage and all of a sudden they have a limit of $250 payout... And it took 30 days to get that $250... The bill was $661 because it was 1001 to the stoppage and they had to go inside and work from both ends. 3 times they have declined to pay at all. I have never been more aggravated with a warranty company.

Unfortunately, we did not select the home warranty company that was included when we bought our house. We have have a few companies during moves and all of them were wonderful. We have the PLATINUM CARE and it is not worth $1. We have had numerous claims that have all been denied due to coverage not included (Roof leaking, refrigerator not working, and we have a pending claim for a washer not draining). Our garbage disposal was the only thing they did approve but they would only give us $75.00 for the repair and replacement of the garbage disposal. That didn't even cover the service fee of the plumber for installing the disposal. The disposal itself was over $150. Their response was that they are paying the depreciated value of the garbage disposal? I don't think they are upfront with that when you purchase a home warranty through them.

I bought the home warranty from this company after reading the reviews and have been regretting it EVER SINCE. The reviews must be fake or rigged if such a horrible, lying company could have such high rating. From day 1 they will lie to you in all kinds of ways! Read ALL the fine prints and you will see that they basically covers nothing in your home systems and appliances. STAY AWAY!

We had issue with water heater, they send the first person and never hear back from them, after 5 calls, they told us, that they going to close the claim, because we did not do anything. We had another 5 calls and they told us to find another person and get it repaired. We did, it cost $500, they told us, that they going to give us $150, because, we did not send maintenance record. We email them maintenance records 3 times, they say, they still "didn't get it". Still continue..., didn't get any money yet.

One home HVAC system stopped working and I filed a claim. They sent an unknown company ‘repairman’ who stated all that was needed was to replace the capacitor and recharge the system. I asked him doesn’t that mean something is broken or leaking? He said no. I called a second known reputable company and their repairmen showed me several issues requiring complete system replacement. As requested by Select, I sent the written estimate listing each issue plus picture of the unit. Select told me my system was too old to be covered and they didn’t authorize the second company's opinion. Even though that’s one of the things they state on TV that because systems are old they would cover repairs or replacement. Two months later the same thing happened with our second HVAC. Over $11,000.00 later, we are paying for the new systems. And since then select has been harassing us to renew the contract! NOT! Never again!!!

I requested someone to come look at my furnace on January 25th and to date I haven't received a response except an email stating that their companies are backed up and that I could pay someone to come look at it and they would reimburse me but it could take 30 days to get my money back, this is not very good business. I'm strongly thinking about changing companies for my home warranty.

Customer Service Person made it very easy to make a decision to purchase the home warranty from Select Home. I will change my service on my other home when my contract is completed. The value compared to the price is very impressive. I look forward to a long relation with Select Home.

We chose Select Home Warranty because their representative told us that if needed broken appliances would be replaced with working ones at no additional costs. Period. We were told as well the service would be done in a timely manner. Our washer broke, so we reached out and scheduled a service visit through their network.

We have worked with 3 home warranty companies and Select is by far the WORST! Do not buy a warranty from them. Our hot water heater went out the first day in our new house. We went almost a week without hot water as we did our due diligence to ensure we had a proper diagnosis and weren’t replacing if it weren’t absolutely necessary. Mind you, We have a 2 year old and another on the way so that in itself was tough to do! It was deemed that we needed a new hot water heater.

Plumber was 2 hours late, so I wait 6 hours, he finally got there, he found the kitchen leak quickly, and only had to change a lock washer in the Master Bath to get the Faucet working correctly. So I but very pleased with all the work that they did. Short time that it took him to find it.

Lady on phone was receptive and fast. I needed to put this on Urgent. I am not sure about the 46 hr thing! For now I am say all good based on the lady who answered the phone but I may change my mind if quick action is not taken.

Why is it so hard to get a copy of a PAID INVOICE? We are to close on the home, next Friday. Your Select Home Warranty service told me you have on file 2 requests for "a copy of the paid invoice". 1 on Jan 6, 2020 and another on Jan 10, 2020. Today is Jan 25, 2020. I was told it would be sent the following day. They sent a copy of the policy, not the paid invoice. Do they NOT READ AT ALL? THIS IS NOT CUSTOMER SERVICE AT ALL, Title is requesting this item for the Lender. I actually need it. The policy was paid in full. They know it, I know it, so why is this so hard? I am worried about any response if I need the home warranty, at this point.

Select Home Warranty's Professionalism and Great Customer Service won me over. I was about to signup with HWA today but after speaking with the Representative and looking that the great reviews, prices and the services covered under your Home Warranty Plan, I signed up immediately. If you keep up the good work our Home and Family will continue to be your loyal customers.

While shopping for a home warranty policy, I contacted several companies. I selected Select Home Warranty because of the affordable value for the price and excellent customer service. My representative, Isaac, was friendly and very knowledgeable. He presented me with the best coverage and an offer that I couldn't refuse.

Believe me you will regret if you buy this insurance plan. When they enroll they will promise they cover all and no cancellation fee but after joining if you don't like their services they will say there is $75 cancellation fee. They are really good cheater, they don't cover at all except very small things at home which you can do by yourself by watching YouTube. For those small problem also they charge $45 copay which is unnecessary. If you spend $50 you can fix without them. Please don't buy this. Stay Away. Get relief from pain.

Heating was not heating very good. Tech showed up early which was very convenient. He checked the system for any issues and decided it was the duct work in the walls. He was very knowledgeable of the system I have in my condo. What really impressed me was the fact that he dug deep to find any problems with the unit. When he was done he took the time to explain to me the whole issue that maybe causing my heat issue. He checked all the vents for air flow and temp. He check the thermostat for any issues in that area. The tech was just very knowledgeable about what could be causing the problem.

Good overall experience with my phone order. Agent was helpful and offered multiple options. The only concern I had was having to call back this morning to get my policy information resent to me as the original email never came through. Other than that the service was good and look forward to using your service in the future.

My initial experience signing up was wonderful, reading the reviews and the respect from the sales agent was wonderful. Well three weeks into it I didn't get my contract so I called and the Customer Service Rep ask me all these questions, and I answered them. I said all I want is my contract for my records, and then she was short and abrupt. So I said I should cancel. She immediately transfer me to cancelation department. Didn't even try to say, "Oh I'm sorry. Let me get that over to you." So I waited on hold for ten minutes and then hung up. Not less than thirty minutes did I get my contract. And so two month to today I was getting any heat and I submitted a claim for my heat, it was no issues.

Ray ** was very thorough and patient with me in explaining all of the details for this contract. I am very excited to become a VIP Member and look forward to many years of being a satisfied customer with Select Home Warranty. The products that you offer are extensive and by the research I did prior to calling I was convinced that this was the Company for me. Looking forward to a stress free experience and a long term relationship with your Company. Ray ** should be recognized for his professional and friendly customer service and sales presentation. Thank you for keeping it simple!

Call them for a leak in the plumbing system, it was on the shower, the tech they send found the leak. Of course they do not cover all the holes in the drywall which is understandable, once the leak was found they did not approve the repair, they only approved the parts and not the repair. I talked with a Customer Service rep and they have no idea, so they are ok with me getting to a different company.

Do not trust this company, they denied to fix my appliances. They can deny fixing any appliances because of a clause in 9.1.2 in the last line "installation". The whole 9.1.2 contract agreement says "does not cover". Even my appliances new and brand - the company deny the installation.

Extremely poor customer service with promises not kept ("We will get back to you within 24 hours"). I added the coverage of Sprinkler's system but they don't even cover the leak of water lines, broken head, labor to search the leak, valves. On another claim, my toilet was not flushing.. the technician came over and assessed a $260 job to fix it, Select Home Warranty covered only $150 max!! Also, it took Select Home Warranty 79 days and 18 phone calls to send me a check of $136 to cover a part I had purchased. I have many more examples of how bad and incompetent this company is but I would rather spend my time somewhere else.

My garage door opener would not close the door. So I called Select and they denied the repair because "the sensor was part of the door". The sensor is not part of the door. It came with the opener and not with the door. These are the clauses for Garage Door Opener. How do they get Safety Sensors to be part of the excluded list? "6.3.7. Garage Door Opener. This Agreement covers the following garage door opener components: (i) control board; (ii) motors; (iii) chains; (iv) belts; (v) gears; (vi) pulley; (vii) sheave fork; (viii) axle bolts; and (ix) switches. Excluded: (i) garage doors; (ii) springs; (iii) brackets; (iv) tracks; (v) rails;" I don't trust these guys anymore.

I opened a claim on 1/4/2020 as I thought my main was backing up. On 1/7/2020 I updated my claim as it was actually my washing machine/utility sink having issues. Was assured it would be covered. Plumber came 1/8/2020 to look and when he pulled on my pipe it came off completely. He told me that he had to get authorization before fixing and I should hear something in approx 24 hours. Later in the evening on 1/8 I checked my email and saw my claim was denied. From that point it's been a rollercoaster of approval and denial. Select even sent over authorization to the plumber for $225 (which wasn't the amount they verbally told them so I was also fighting regarding that), but depending on who I talk to I'm either authorized for work but escalated for full amount or I am fully denied yet still escalated. I've contacted two different State AG offices to lodge a complaint at this point.

If you select a monthly payment option beware that your policy doesn't go in effect for 35 days instead of the 30 days they tell you! I had a sump pump failure (which I was paying extra to cover) and because I didn't know about this little technicality and filed a claim 48 hrs before the 35 days, they did not service the problem. I even asked to escalate the claim and they were glad to cancel my policy instead. Now I understand why the salesman on the phone kept pushing and offering discounts for me to pay the entire amount upfront, which I refused to do so I wouldn't lose too much money in case their service sucked, which it does! Very disappointed, I was hoping this would give me peace of mind.

I called around midnight and a little over 12 hours the issue with my unit was fixed! The representative was nice and courteous and Kaylydsis Enterprises HVAC SERVICES was phenomenal and very knowledgeable. It’s reassuring to know that when I have issues with my home, I have someone to call and not be placed on a long call back list or made to feel like my issue is not important.

I have not had service call but the sales team was professional. I have dealt with another company in past and they had a hard time finding service in my area. Hopefully this service is better. I was assured the things I wanted covered are covered and that repairmen are available. Fingers crossed that if needed they can help me.

Great plan at a reasonable rate. Salesperson was informative and courteous. Compared to other plans this was a great savings.I would definitely recommend to family and friends. Liked that I could use my own contractors as well as theirs. Looking forward to a long and successful relationship with this company.

Been with this company four years. And have no complaints. I've been with different companies and I must say Select Home Warranty is the best by far. I really like that when there's a problem. They're very quick to respond. Even if they can't get a company to come in a reasonable time, they will let you Call a company of your choice.

To which then you have to deal with the warranty company itself. They don't return calls. Threaten to cancel claims without resolution. They refuse to discuss resolution. They continue to evade requests for callbacks. When you call you sit on hold for no less than 10 minutes at a time. For months I have been dealing with this and they continue to take out the monthly payment while all of this has been going on. RUN. RUN FAR.

Jeff ** was very informative and gave me a very good price for a home warranty, including roof repair. Now I no longer have to worry about something breaking and the affordability issues with repair or replacement. I see too that you have a #1 rating. So I know I have enrolled with a trusted home warranty company. Thank you!

I'm very unhappy. My washing machine stopped working on a weekday and it took Select Home Warranty two days to get back to me after I filed a claim. It was two more days before a repairman called. (He was great, nice, and efficient.) He found that he needed a timer part, but said that the washer is old and that he couldn't get the part. He said he'd tell Select, and that they would find the part or decided what they would want to do and THEY would get back to me. Well, they didn't. Two days later, I called them. They acted like they knew nothing about him already being here (4 days earlier). I told them that I had found several websites that sold the part (in brand new condition).

Had a problem with my heater working properly. Now this is a new experience with us and SHW. At our previous residence we had another company for our warranty company. With this residence we decided to use SHW. To our good luck we have not had a reason to use them until now. I filed the claim online with my cell phone and awaited a response. I did a follow up concerning an HVAC service call need. During the call I found out I messed up while filing my claim. The customer service rep pointed this out and got me on the right track. Very courteous.

Took a while, but the process was complete. There is a lot of paperwork that they ask for, but then get it done. This is slow, but then it's also thorough. I would suggest Select Home Warranty to ask for all the required documentation upfront, so there is less time required to process this.

Not too happy with the service on my roof leak. Hopefully I get someone to take a look and fix it. I hope you all say we don’t cover that because it never fails that we the customer pay for service and come to find out that they don’t cover that.

I would like to commend David ** for the excellent service he gave to me and what we felt like was a generous offer. He seemed very knowledgeable in what he was offering us and even reached out to his supervisor during the call to make sure he was giving us the best deal he possible can. For that I really appreciate how we were handled.

Water Leak in kitchen. I gave a wrong description. The customer service help me correct my wording. With that I got my claim approved. The customer service representative could use more training on reading the entire notes before making comments. All I would like to thank the representative for acting very fast getting my issue resolved and using the image I provide as evidence to show the water plumbing issue.

Customer service made me feel comfortable with handling business over the phone. The representative answered all of my questions and I was well on my way to owning a home warranty policy. I entered my info online and was immediately contacted. I received more of a discount handling my business with the representative than doing it online.

We filed a claim online and received a phone call within a couple of hours and the representative opened was nice. He asked specific questions about our problem and he made sure that we had the claim number for our records and expectations of what to happen. We received a follow up email as well.

Abagail, was our representative. She was professional and courteous. Abagail asked many questions about the problem so she could get the right contractor. Select Home Warranty had no issues or doubts. You stand behind your word and it is much appreciated. I will definitely recommend select home warranty to friends and family.

Your agent Bruce ** was helpful with going over your service plans and prices. After going over your company's service plans I went with the Platinum Care plan. I will also be adding my rental property in about or around four months with a service plan. I like the plan because your company added 2 free months and the roof leak to the contract plus the military discount. Thanks Bruce.

The call was very professional and I was given several options to chose from that met my needs. I appreciate the detail that they went into in order to get me the service that I needed. They were very courteous and professional on the call. Thank you for the great customer service.

Good job, customer service give good explanation and very polite. My pool pump work very weak. I explain my problem customer service representative, and they give me next instructions. Will call again.

My experience was pleasant enough. However I was slightly confused on process of how to make a report if necessary, which contractors I could use and if there was an additional charge for utilizing an outside contractor. The representative was kind but rushed through the sign up; I am assuming in fear of losing my attention and ultimately the sale. The explanation of how it all works can be completed better. This will help reduce questions and provide a better experience of clarity from the beginning.

Jordan was a pleasure to deal with. He was very thorough and explained my best options to me in a quick and efficient manner. I felt no pressure to make a decision. Would very much recommend these folks over the competition. They are clearly the best value for this industry.

I’ve had a couple of different warranty companies Over the years at different homes and more than one I was not happy with. This company, while I have not had to file a claim As of yet Select Home Warranty has been very informative and helpful with all questions and concerns When choosing policy that I have had with them.

The sales representative was very helpful and provided pertinent information to me in the selection of my home warranty. He understood what I was seeking and advised me on the benefits of taking out a 5 year warranty. Although my warranty will not start until January 29, 2020, I am happy to know that my appliances, and other home products are covered with little worry.

Worst service ever. Fridge had issues on Jan 30. Opened a case. A vendor who knew nothing was sent who took 60$ and told that he's gonna order part and come back. More than 10 days still waiting; called customer service and they say they don't have any other professional in Atlanta. Worst lie. Sent emails. Still no fix. Don't buy this. Sales people talk and promise service but nothing gets fixed. 12 days and still no fix. Customer service refuse to provide any eta. Feels like money is stolen.

Bruce was very clear in his communication. He clearly understand my needs, heard my concerns, took the time to step by step help me understand the benefits of the plan. He also helped me evaluate between 1 year and multi year plans. Bruce walked me through the process of claims and helped me also understand the service levels that I should be experiencing.

This company robbed me. No services provided when my appliances broke. They keep denying my work request. After you sign up, they try not to pay you any services. My stove broke, they told me I can buy a new one and pay the difference approved. Then they say they deny it after I purchased the new stove. I asked what is the difference to cover the part cost of 186 dollars or pay me 186 dollars for the stove I bought?

Daniel was very professional and reached out to me right away. He was helpful with my questions as I was changing my home warranty company and comparing prices. He explained things simply and gave me a great price, approximately half the prices of my previous company. He made me comfortable by having access to his direct line if problems arise in the future.

My contract clearly identifies my fridge icemaker is covered by the agreement. Select Home Warranty is refusing to fix it. I am being forced to file a Small Claims Court Case to hold Select has breached the contract. I am confident I will get a judgment of $7,500 against Select for failing to cover a $150 ice maker. It makes no sense, but that appears to be the choice of Select Home Warranty. Select Home Warranty is a scam! They are willing to take your premium payment, but then whenever any claim is asserted on the contract, they refuse to cover it regardless of what the contract indicates. Customer Service agents should be capable of effectively communicating in English; in this instance, Select Home Warranty fell well below any acceptable standard.

When I called to find out about renewal and informing about my issues what I faced earlier, he is rushing and not giving time to think, when I said I will think and call back then he said, "You wasted my 19mins time." I somewhat not happy and I do not want to call again and waste time to renew, I completed renewal on that call itself.

Answered all questions. Handled phone call correctly, even when I called back. Took all information in timely manner. Most information was already there. I could not do it online. It saved a lot of time. I believe this is a waste of my time, but if it offers better service I am all for it.

Updated policy coverage. I have a premium coverage and I have a broken faucet in my bathroom, and they said it’s not covered which is part of the Plumbing system. For them plumbing systems is different from plumbing fixture. But their price are really good compare to other’s companies.

Customer Service was knowledgeable, prompt and professional. However, I was expecting more for the dishwasher I am replacing. I have been a Select Home Warranty customer for over 5 years. In the past the amount I received was fair. This time although fair I was hoping due to the condition of my dishwasher and number of years as a customer the reimbursement would have been higher. Thank you.

Representative was courteous and concise in his presentation. Didn't high pressure. Offered your various contracts explaining differencing and giving his suggestions. Good salesperson to have on staff. Looking forward to a stress free 3 1/2 years dealing with Select. Looked at reviews on Better Business Bureau and even though there were only three and they weren't very good am hoping that my experience will be a good one so I may give a five star rating to offset the other three.

Gurgling toilet. Craig, Dan & James went above and beyond for 2 days to get to the root of the problem and explain to me in laymen terms what my next step should be along with recommendations to rectify the situation. This is the ONLY plumbing company I would ever call & I thank you for sending these guys.

They help to make my plan most affordable. Customer service was patient and accurate with their description of the plans and the options that I could choose from. He worked with me until I was comfortable with a plan that was affordable and necessary for my needs. Customer service also sent an immediate email with a recap of what we discussed and recommendations for a follow up call.

When you pay for a “Home Warranty” you expect to what the name implies. A warranty that covers your home and appliances should they break. After all the very definition of a warranty is “a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary”. I purchased a “warranty” through Select Home Warranty and paid over $600 for approximately 1 year of coverage of my home where my wife and 2 small children reside. I bought into the sales pitch of “Shield your wallet. Shield your home”. I thought I was purchasing peace of mind. What I was really purchasing though was a SCAM.

This company will lie and cheat. I paid for extra coverage. Every time I had an issue they said I wasn't covered. Then I persisted and I was covered. Then they come up with bull about "in this case, it is NOT covered." Then they sent a tech that couldn't fix my issue and said I had to pay ANOTHER service fee! They suck.

The salesperson was very helpful. I was interested in the $150 discount, but wanted the monthly payment. I also wanted the additional coverage for our stand alone freezer. I ended up with the annual fee for $432 with 2 add'l months and the freezer plus the $60 service call. After checking with several other home warranties (including one we had when be bought the house) I feel yours is the best value.

This whole claim was handled very professionally. After submitting my claim, I was contacted in less than 24 hours. The company they sent to fix it was very thorough in their repair job. I submitted my paid invoice and spoke with Eve today and she was very kind and walked me thru the next step to receive my reimbursement check. Thank you Eve!

They made it very easy to sign up and offered discounts. They explained the program and made it easy to understand. The options and the prices were very affordable. This service covers all my home systems and appliances. I feel comfortable knowing that if an emergency arises I will be covered.

Easy to work with, seemed to do all he could to get us the best rate for extended service. We really enjoyed talking to him. We are hopeful that the services will be as great as acquiring them. We will certainly recommend talking to Bruce if we refer any additional customers to you.