Select Home Warranty Reviews

Great Customer Service - Richard ** was very helpful answering my questions. For example cost of each onsite service and suggesting options to save on cost of plan for example pay for year in advance. He also explained the appliances covered under each of the 3 different plans available that helped me select the best plan for my needs.

I spoke with Sam. He was very helpful and polite. He seemed willing to work with me according to my needs. He was knowledgeable about what was covered, the discounts and any other things that might get me a lower price. This was much appreciated since my husband and I are on a very fixed income. He was not pushy and let me decide on my own time. If I have the same courtesy when I have a repair, I will definitely recommend Select Home Warranty to my friends and family. Thank You!

The representative was able to answer all my questions and negotiated the best price for me. I received a copy of the agreement within minutes of my phone conversation. I felt comfortable sending in my first payment as I know I have 30 days to cancel if I changed my mind.

Repair of garage door. Quickly located past request for repairs, attempted to contact service technician. Expect to received email within 48 hrs. Based on past experience this will be determined by service received. So far request have been as expected. This will be my first repair since leaving other home warranty company, so this will determine if I stay.

Very personable and professional in presentation and question answering. Non stressful. Would recommend. William ** was very helpful in, for me, a very stressful anticipated situation. Thank you and William **.

Item was not covered by policy. Heater leaked on floor. Plumber reviewed and said it was no good anymore. Unit is 12 years old and rusted on the bottom leaking on the floor. Testing was done and the heater could not be repaired with parts for repair to original condition so not was not covered.

Select Home Warranty is issuing a refund check to reimburse me for my claim for my clothes dryer and pool. As they weren't able to find a technician in a timely manner. My property is in Hawaii and is harder to get repair done quickly. Glad I could use my tech when I needed repair done asap. Thank you!

Just signed up and has not been thirty days yet but the salesperson experience was nice and the communication is good versus the last company I used. The coverage on home is more complete than what I had for less money per month. I will still have to see after my coverage starts how good that part is.

It was very easy talking to Steve. He helped me get the best price for three homes. Now I hope you answer calls quickly when it's needed. For instance when it is 100 degrees in Florida, you need someone there almost immediately when you are a senior.

They were very easy to work with and offered some great deals. I am looking forward to working with them in the future although I hope I don't need their service often! My former warranty company was much more expensive for the same coverage. The cost and service call charge are both less expensive.

Sales Rep. (Richard) was extremely helpful, answered my questions and made no attempt to sell me something I did not request and/or need although he did explain available payment options. I truly appreciate the courtesy shown as well as the prompt processing of my contract information. I told Richard I looked forward to an "uneventful relationship" with Select Home Warranty, to which he chuckled and said "likewise, sir, and thank you!"

Bruce was very helpful and professional, Bruce was easy to visit with and understand, Bruce was able to answer my questions in a clear and concise manner and I would definitely refer a friend to Bruce and would definitely recommend that they converse with Bruce because Bruce would listen and answer questions at the appropriate time and was easy to understand. Thanks for the pleasant experience.

Richard ** gave my husband and I excellent service today. He was knowledgeable in his explanation of the product and helpful in answering our questions. He added to our confidence in the company by giving us his name and phone number, encouraging us to feel free to call him at any time we need anything. He also wanted us to know he had been with the company for 9 years, giving us more confidence that he is dedicated to the customer service he was offering us on behalf of Select Home Warranty.

The representative was very helpful with signing up for the warranty service and explained all the coverages of the different appliances, all of them are covered without any restrictions and to age. It was easy to apply. The agent advice was really great and helpful for me to make the decision to use their plan.

Representative was very pleasant and very helpful. I feel like I got a good deal and good coverage. I was totally explained what kind of coverage is in the platinum plan. I hope I won't need to use this service but feel much better knowing I have it, should something break down.

I have multiple properties with SHW. Some of them are getting expired. SHW is on timely remind me and provide a very good rate and customer service. I just renew. I am happy with SHW, Every time I called for the claim, they always respond quickly and connected local contractor to fix problem on time. My renters are happy with them as well.

Plumbing fix. It was easy to file a Claim online and a representative called and approved it under 12 hrs, hoping to hear from the contractor very soon. I am with Select Home Warranty for about two and half years, made claims related to Garbage disposal, water heater, sprinkler system and very happy so far with the service received.

Fast attention to getting a tech come to look at my heating system... Glad I signed up for the warranty service... If all continues to go well I will recommend to family and friends. Thank you Select for offering this warranty. It’s reassuring to have home protection and peace of mind knowing that if something goes wrong, I’m covered.

Claim was settled in a timely matter. It would have been nice if some consideration for installation of microwave was implemented. I expect a check promptly, and hope I do not have to wait four to six weeks. Please increase the amount of claim by fifty dollars so that it can cover the cost of installation.

The agent was knowledgeable. He gave me a good description of which items were covered. He convinced me to join your company. I am happy that I took your warranty company. I forgot the name of the agent. Please give him credit for his great job. I will recommend your company to my family and friends. Please contact me at **. Thank you.

Great representative. Very nice and patient. Answered all my question. I’m recommending him to my family members. He gave me a great deal. I now feel more confident as a new home owner. I really hope this warranty is as good as its staff. Although I hope I never have to use it.

We are new to the service but we’re so impressed with the way they explained the services to us and offered special prices and options. We haven’t needed the services yet but are confident that all will be fine. In fact we were so pleased we told a friend and they also signed up and switched from a key competitor they had been with for years (paying much more). They too have been impressed so far! Thanks!

Ceiling fan stopped working and submitted a claim for repair. It was an old unit and they allotted a fair amount for replacement. I am very happy with this because I can select a fan that I like and that will go with our interior decor. This is a great service and I would recommend this to anyone buying a home. Especially an older home.

Daniel was very nice and knowledgeable. He was very paitence with us in answering our questions and concerns. He took time to explained how the warranty works and what is covered. We were so impressed with his service that we had another friend signed up for the service while we were still on the phone.

I called with question and to get additional Information on the most comprehensive home warranty Select Home Warranty has available. My agent Richard answered all my questions and more. Offered more discounts then I had online. I ended up Purchasing an annual warranty and feel so much better knowing I’m protected if anything happens. Thank you so much. I would highly recommend to anyone looking to get a Home Warranty..

In my opinion I felt that Fred ** was very professional and helpful in our phone call. I feel that he worked to get me the best possible deal in home insurance. He was able to answer my many questions. I still haven't received a copy of my insurance policy at this moment.

I am writing this review to let you guys know that I have had a great experience with the customer service when I spoke when Daniel on the phone. I also am very pleased with using Select Home Warranty as my home warranty. I would also very likely recommend this service to friends and family.

HVAC. Customer Service was excellent in listening to my problem & asked me additional questions to make sure that I have the right type of technician to be in contact with me to access the problem. CSR was very polite and assured me that someone would be in contact with me within 48 hours or less.

I called for a new home warranty since the one I had was very disappointing. I found out the company I had was not acceptable in the area I live. I would have to pay in advance and then be reimbursed. That was no help to me at all. I am paying them for nothing so I cancelled them and went online for a new company and found you.

Peter was professional, managed a straightforward process, and offers a fair price for the home warranty. Comparing with other companies, I think HSW has the best policy of cover for medium-class homes keeping cost/benefit. However, I have not tested the services, but they claim to offer you that if after they tried to repair many times something, they will replace (it must be there some limitations).

Excellent Customer Service. Polite and helpful. I would recommend this company to a friend. The operator that answered my call to take my information did it quickly and efficiently. Select Home Warranty is also very affordable. The service company that was assigned to my order was very professional. They were on time and knowledgeable.

I chose SHW based on reviews I read about them through Consumer Affairs. I am currently with another warranty company that is not treating me fairly in my opinion. Salesman for SHW exceptional and very knowledgeable. The value and multiple plans gives you lots of options. Thank you for making the purchase of a new plan easy!

No problem with spokesperson. I decided not to purchase plan. Mr **, was excellent in his presentation of your services. My request to cancel and call back was greatly appreciated. I will be happy to promote your company to anyone asking about it. Thank you. Jerry **.

Daniel was very knowledgeable and efficient in helping us find the right policy for our home. We've just signed up so I can't review the policy itself but from what I read in the contract the coverage is much better than the previous company we were using. The price was much more reasonable also.

I am in the process of switching Home Warranties and the Representative (Zachary) could not have been nicer. He explained all the coverage very well and I feel like I will be very happy with my new company. I am presently in my 30 day grace period, and I hope I will never have to use this warranty but it gives me good peace of mind!

Do not buy this warranty. Every will get denied. That is all they do and claim it is not covered. Please save Your money and go elsewhere. Tired and fed up with this warranty. Have not had one thing go right since joining and getting to to but more years.

Bruce contacted me immediately upon my having expressed interest on your website. I was very impressed by how quickly I was contacted and able to purchase this policy for my clients following the purchase of their new home. This made my closing gift to my clients such a meaningful and thoughtful gift! Thank you! He deserves 10 stars!

Customer service was very nice. Sam talked about all the options that are available and gave a very good deal on multiple properties. He suggested signing up for 5 year warranty that is transferable and also something you can cancel if you don't want it. The advantage of this is a free additional year. Thank you so much for everything. Yet to know their actual service call. Hopefully I will never need to have one.

Was shopping for a new home warranty and they had a great deal going and then an even better one for a 5 year plan; so signed up for that one. Fred had great communication and explained their options. With 5 year plan, get an excellent rate, reduced service call, and can use any licensed technician you choose.

I wanted a new warranty company as my previous one, Home warranty of America (HWA), turned into a complete nightmare after 2 1/2 years. I hope my experience with Select will be better. I can't rate the company as the coverage hasn't started yet. (Yes, you have a waiting period, just in case your home has a "previous condition" that can't be covered). Overall, Ben in customer service was good, and answered all my questions. But don't expect a print copy in the mail. Select only gives an electronic copy.

The salesman on the phone was very nice and polite. Was able to save me money which is all ways nice. He explain the different policy and which one was best for my needs. Answered all my questions. Stayed on the line until I received my policy on line. I will refer my friends to him.

Inquiring about a warranty saying that y’all are running a promotion which gives you the hundred dollars off. Previous experience was with her American home shield. Was not happy with them. When calling the agent was really fast, very brief. But I willing to give it a shot. I haven’t filed a claim yet. Just started today. There was a promotion saying that you get $100 off.

My washer goes through the wash cycle & then stops. It will not drain, rinse or spin. At the moment I have a washer full of water with clothes in it. I have been told that it will take up to 48 hours for someone to call me to fix the washer. I do feel that this a a long time to wait for this kind of a problem.

I have never had a home warranty and when I called in the customer service was wonderful! I signed up and am looking forward to future contact and service. I would recommend using Select Home Warranty! They have friendly staff and they know what they are talking about and gave me plenty of information and options.

I had my kitchen faucet replaced. One month later I still haven't received my reimbursement payment. I've responded to all emails. SHW sat on my email and did nothing. I'm being told by customer service that it will take an additional month to receive my payment. I'm not happy with the response of this service.

I called on January 4, 2020 to file a claim on my leaky roof. I was assigned a technician to fix it but found out they didn't work with Select Home any longer due to the fact they hadn't been paid for services rendered. I have called Select Home and emailed them on numerous occasions but still have a leaky roof.

Very satisfied with customer service representative, Daniel **. He patiently answer to all of my questions in a professional and friendly manner, showed knowledge of services provided by Select Home Warranty, offered package that fits my needs. Best on the information provided by him. I switched to Select Home Warranty.

The website was easy to use. I was able to submit my claim with no problems. I was contacted within 24 hours after submitting my claim. The local service provider let me a submit dates and times that I would like for them to come out and look at the issue. This is very helpful because of my work schedule.

I was very pleased with the sales rep. He helped answer all questions and concerns. I would recommend this service to all my friends and family. I never knew that such coverage was available for our home. I was hesitant at first thinking it was too good to be true but the glowing reviews helped ease my mind.

Called for service on a Thursday. They couldn't get anyone as of Saturday so told me to get some one and I would be reimbursed but had to call before service to authorize. I did just that. Tech got on phone and told issue. I got on phone and lady said none available to authorize service on weekend but I could do it on Monday. I have UC, 4 days no plumbing, think about that. Called on Monday when tech came back. Had to get done, needless to say they only paid part of service. No sense of urgency is what ticked me off the most.

Was having an issue with my pool pump and the service agent took the claim in a short time and got it all set up very quickly. Seeing as I had a bad experience with a previous contractor last year, she put a note in the claim to about that particular contractor.

I have not used my warranty yet. Signing up was so easy. I called to get a quote and information. Alan was very helpful, I couldn’t decide at the time, he followed up with me. When I finally decided to enroll I reached out to him again and he was able to help me sign up super fast.

Truthfully, I am quite disappointed in Select Home Warranty. Being charged the $45 service call when no one is coming to the home, after deprecation yadda yadda yadda the amount that I am going to be reimbursed after I do all the work, my time, my gasoline to travel to the nearest store (at least 11 miles) obviously the insurance isn't worth it. I have a friend that has a different company, had virtually the same thing happen and they received in the area of $150. I can't wait to share this info at the next HOA meeting.

Family member recommended Select due to the customer service and ability to use my own contractors. I have a current Home Insurance policy and am completely disappointed with their service. Switching to Select to protect my home. Customer service was very good for the initial call and set up of the policy. At this point I am a brand new Select member and have not made any claims.

Called SHW at 1130 but never got return call. I called Monday morning at 5am and got someone on the line to report my fridge not working. I was told a contractor would contact me within 24 to 48 hours. I have not heard a word as of yet, today is Tuesday. I feel that this should be taken care of more promptly.

I purchased a 3 year warranty and haven't had to use it so far except for my built-in microwave died and they replaced it without problem. Mostly I really appreciate the peace of mind I have knowing I'm covered for any real problems, and that's why I keep my family covered. -A

Peter, is an excellent, informative customer representative, and you are very lucky to have him on your team. Peter was so patient with me and explained any and all questions I had. You need more Peters on your team. You have great prices on your contacts and are way better than your competitors. Please don't change. That's why we are choosing Select Home Warranty. Thank you.

I had a painless and fast service call today for a new claim. My heating unit went out and I called in for a new claim and they instantly new what I needed and how to help me. It was a great experience and I’m so glad I chose Select Home Warranty. They really have helped put my mind at ease when life happens. Thank you for the support and help Select Warranty.

Ray ** was very knowledgeable and helpful when it came to helping me select the best plan for my needs. I am very excited to have Select Home Warranty to help protect my home. I will definitely be recommending Select Home Warranty to my friends and family. I also feel that discounts and coverage that was recommended to me will help protect my pocket with not only if an issue occurred but also is protecting my pocket before I even purchase the policy.

No one heard my concern. They went off of the information I told them without sending out a professional to correct the situation. The members were rude and had a lack of concern for the consumer during a stressful time at my home. They didn’t send out help when needed and refuse to do so. Informed me to handle it on my own and they would follow up. I'm not a professional they treated me as I was. This service was a waste of money.

I wanted someone to check light fixtures outside my house. But I thought this area was covered by the contract, and it seems I was incorrect is assuming that. Since I was mistaken, I recognize and understand the problem now. So I realize that SHW cannot help with my issue. I will contact someone on my own, and I will research the details of my contract with Select Home warranty. However, I am pleased with the treatment of the problem when I spoke to the agent. The agent was very courteous and I feel they did a good job. They did answer quite quickly, and were as helpful as could be expected.

While trying to determine which plan was right for wife and I & our home I was interrupted by phone call rather abruptly. I wasn't impressed at all by the caller. Almost didn't want to enroll after the way he talked to me. I do however realize importance of a home warranty as I am disabled and my wife is still working.

We paid for the Platinum Care Package which covers the Water Heater yet the company denied our claim after 6 days of leading us to believe they were working to help us. Finally had to call our own service company which was dispatched within 2 hours. After following all of their steps to a T, they denied the claim and refused to pay.

Called in and Rep was very knowledgeable and honest. He told me all of the loopholes to be careful of and explained what hy previous warranty company would only surprise me with later. I appreciated that, so I bought a full year on the spot and he provided me with a sizable discount for that, too. Steven ** was the rep - ask for him!

I called another warranty company and they did such a terrible Job. I told them I would find someone else. I then selected you because you show as number one in the top ten. Mark ** did such a great job and made everything so easy and quick. I was really impressed. I am really impressed with the cost also. I was afraid I could not a home warranty but you made it easy. Thanks SELECT!

Electrical repair. I would have given this a 5 star except that I had to call back to continue processing this claim, days later, finding that it had not been completed. The person that finally handled the claim was a 5 star. I look forward to a 5 star experience the next time I have a claim.

Seems a good price over 6 years. Let's see how they deliver when I need them! They covered my hot tub too at no extra cost which was nice. The first sales guy was kind unpleasant, but was getting the job done.

Abraham was very easy to deal with, and was not pushy. He offered me options and made it easy to work through. He covered all the points and questions I asked. Only sketchy item is a roof, which falls a bit short, but it is consistent with others. I am happy with the terms, though I am going to do a thorough review of the replacement caveats today. They do have a 30 day money back policy, which I hope I do not have to use.

I was very pleased with the sales rep when I called in for into on coverage. He offered several options and explained each one carefully. He is obviously well trained. I appreciate that. I was able to get a better rate by taking a 3 year policy as opposed to a one year.

Furnace. The customer service person was very helpful and kind. He took time to explain everything to me seeing that this was my first time doing a claim. Sometimes it takes a kind word and patience to help pull someone like me through when I freak out. Thank you for being so bvb kind on a bad day for me. Thank you. Thank you.

The price was competitive and I got the platinum plan. There were two discounts that were applied to the original pricing. I was told that the coverage is great in Southern California. They have flexible coverage options and nationwide network of contracted service providers. They also offer multi year plans which will significantly reduce the cost as well as the service call fee.

When I signed up the policy as a 6-year policy and VIP status, the sales guy told me there is no cancellation fee. Now, after all kinds of rejections on claims due to not in coverage (4 out of 6 claims are out of coverage), I want to cancel my policy. Then the cancellation team told me I have to pay $75 admin fee and I will get back prorated premium counting from the date I signed up (not from the effective date after 30 days waiting period). This home warranty company is good for REPAIR claims only. They will give you cash $250 only when it is a replacement. If the repair costs more than $250 at market price, they will tell you to find a technician to fix it but we will give you at most $250 reimbursement.

Great service, answered all questions politely, very personable and not pushy! We had shopped around the internet got quotes from several companies but they could not beat the deal Jon gave us. We felt confident that we made the right choice. He offered us a three that's a three year deal that could not be beaten!

Broken washer. Easy to place claim. Very hard to hear—noisy on their end. Will see how long takes to resolve. I’ve worked with them at old house—eventually covered stuff, but sometimes takes long time or going in circles. Seem pleasant but English is often hard to understand. Managers hard to get to but as above they have eventually covered claims. No real experience with other companies to compare to.

My AC went out, called in service and the guy starts making excuses about the setup not done right and he does not diagnose the issue well at all. The Select Home Warranty guys simply write back saying we will not repair cause the it was not done right? How did you take on the warranty without checking if it was done right or not? I called the guy who had fixed the AC earlier for the previous homeowner. His diagnosis is completely different from warranty guy's engineer. Select Home warranty just didn't want to pay for it. Just a company trying to take money from people. Typical corporate fraud.

I want to say that Zachary was very helpful and very kind. He did a great job. I recommended a friend to him. Her name is Ann **. I gave him her phone number to contact. I was pleased with the knowledge that Zachary had about all the different plans. He knew all the information and explained it very well to me.

Excellent job explaining the coverage and add-ons. Jason was clear and concise and did an excellent job explaining how everything works and what happens if I have an issue. Very impressed with him. He helped me understand the best course for me. What a great company. Thank you for all the help!

Was told before buying their policy over phone they covered pretty much everything. Not only refused to on most, but also said I needed to have my ac unit's maintenance history for 5 yrs. I only had house for 2.

Worst home warranty ever! Do not buy!!! They authorized the work. Then skipped on paying for it. Their customer service department is completely rude and disrespectful. They are liars and would never recommend this company. All reviews are false. To get a real review of this company go to the better business bureau website like I should have before purchasing this warranty.

The Gentleman that contacted me about Select Home Warranty was very nice and knowledgeable and was able to answer all my questions. I was surprise that I had inquired about home warranty plan yesterday even and I was called today. This will be replacing a plan I have had for 2 years. I hope to have the same great service with your company as with the other company I had. Thank you.

Jason ** was my contact. He gave me a great deal after I told him I am disabled and on disability. I never received the service contract though. He never gave me an order number either. Please send contract to me via e-mail or regular mail. My personal information is above,

Josh ** did a great job getting me set up with my home warranty. I was worried about the expenses of unexpected issues with our new house. Josh helped me to get affordable coverage and peace of mind. I appreciate your service and help with getting this set up for our new house!

Great customer service. Agent was helpful and got me a great deal. Hopefully won’t have to use the service but nice to have. I have been contacted by other home warranty places but wasn’t happy with the hard sell and didn’t offer discounts. I am pleased with the outcome. Thanks for the wonderful services.

Select Home Warranty was prompt in responding to my claim regarding my broken garage door mechanism. They were also prompt in providing me a reimbursement. Customer Service was polite & courteous & answered my claim promptly. I'm happy I had Select Home Warranty to help not only my garage door problem but with past plumbing, garbage disposal & irrigation issues that have come up.

I signed contract with this company year ago. Few month ago my Water Heater start leaking. I signed contract where Water Heater is covered. My claim has been rejected, because in small letters in agreement they stated that only components covered not heater itself. Electrical Heater doesn't have components. So my claim rejected all together. Just 2 month ago, my furnace fan went bad. It took few days to get their mechanic on site. Mechanic took money and never show up again. They granted me to hire my own mechanic and perform repair. Once repair has been done, they reject to pay in full. The reason, they wanted maintenance records on official formal pager, for whole heating system where certified company should be listed, certified mechanic to be involved, complete mechanic notes, comments to be present with all details about performed job and all recommendations.

I don't know where to start. Plumbing issue; created a claim. It took a MONTH and the assigned plumbing contractor never contacted me after I sent emails and calls to both the contractor and SHW. After many calls to SHW and the inability of them to have a supervisor call me (They were too busy I was told when I called back!) another contractor was contacted. However, I was out of that contractor's regular area so they had to contact SHW for approval. 5 days later they got approval.

Select Home Warranty does not deserve one star. If you like paying out of pocket cost then go with Select Home Warranty. If you like getting your claims denied, go with Select Home Warranty. I had a plan with Select Home Warranty and it cost me over $3000 to have my appliances repaired or replaced. I have had a Home Warranty Plan for 20 years and I never paid anything besides the call out fees until I bought a Select Home Warranty Plan. I had items that I claimed before my plan expired that have never been repaired.

Select Home Warranty sales agents have grotesquely misrepresented, falsely advertised, and bait-and-switched on the presentation of the coverage of their home warranties. Before buying policies from them, I asked very direct questions about coverage amounts and limitations, on several occasions and with several different sales agents. I was assured that we would have good and timely coverage when we needed it. I asked “if I have a big problem, what is the maximum coverage I can expect to receive?” To this question, I was told “$11,000 annual aggregate limit”. I asked “What about for one particular item?”, and they said “We get discounted labor from our technicians. Whatever the problem is, we’ve got you covered”. In just a few months’ time, I’ve had the following claims:

Plumbing job claim send October not completed. Paid $225 for service companies to come to my Rental home in Missouri **. Called to get hot water heater fixed in November job still not done. I had to pay another $75 for someone to come out. This is a hardship on my tenets. Hope to get situation rectified soon. If not I will find a new warranty company.

Very professional salesman who worked with me to secure my business. He worked with management to allow me to make 2 payment on the 5 year plan. I would have passed on the deal if not for the 2 payments. Also, he explained to me that Select just recently started serving California and that is why I was not familiar with Select.

I just started with this company and found Belinda was professional, prompt and efficient. She sent all the forms in a timely manner. She answered all my numerous questions. She was patient and thorough. I think this company offers a better value than the other ones that are available and that I can compared. I would recommend other homeowners, especially new homeowners, go through Belinda and use this home warranty service.

I have never had a home warranty policy before, but a friend of mine was telling me how great his experience had been in Oklahoma City. I went online and bought a policy. Shortly afterwards I received a phone call from the company. Abraham ** was a pleasure to work with. I had originally bought the warranty for one year, but he explained how much money I would save by buying multiple years.

Claims. Call was handled quickly, waiting to hear from the technician. Already sent me a confirmation email and then they will send to my house. My dishwasher is on the blink. Should be a easy fix. I have had my policy for months. This is my first time to use it.

Contacted customer service & received the name of a contractor within 48 hrs. Upon contacting the provided contractor, I was told they were no longer working with SHW. Requested another contractor & was given another contractor contact within 24 hrs. I decided that I wanted a contractor of my choice & was given instructions via email within 30 minutes.

The only reason I gave this three stars was for the person I spoke with today. I received FOUR requests for pictures to which I replied each time only to receive the request again and again in the same form letter. The agent spoke to today - I wish I could remember his name -- was the first to tell me that the pictures were arriving in a format that couldn't be read. (This was not the first time that I called and was told each time that my claim was in the approval process and that I would get an answer in 24-48 hours. Each time I did get a response in 48 hours - the same email that I had received requesting pictures.) Before my call today I would not have given you even 1/2 point. The agent today has finally got me some results. I will wait and see if that translates to a repair actually being done.

We decided to change from our current warranty company, because they couldn't give us definite answers on what we wanted to know before we used them. We decided to go with Select Home Warranty. All of my questions were answered by Abraham, which were very satisfactory. This is hoping we will have a long and lasting relationship.

I made my first claim this morning at 10:00 am. I was told it would take 24-48 hours for a review of my claim before they would send me an email of approval. I explained the water heater was leaking water onto the floor so I turned off power and all water to the electric water heater. This leaves the house we live in full time without any water until repairs are done. Maybe tomorrow? Hope we didn’t waste $2200.00 for our 5 year warranty but 24-48 hours?! Ridiculous. The home isn’t suppose to be lived in without water. Maybe I should bill them for the hotel expense as well.

This agent was really nice and polite and courteous in handling my claim. I just want to thank him for making me change my mind to stay with you guys. I was really disappointed with agent Andy, he was very rude and I was wanting to cancel my contract with you. The next agent (I forgot his name) was the one who signed me up for the next service appt.

Order process. Good price and good service. The service over the phone went very well and quick. If it is as good as it was told to me I should be very happy. When I pulled up Top 15 home service companies it was rated in the top two for coverage. Also price was comparable to other companies with a lower service fee.

My first time filing a claim and Customer Service was very helpful and explained everything. So far the whole procedure feels very good.. I will know more when I receive a diagnosis and an Agent to help me. My water heater has stop giving us adequate hot water so I am hoping to replace the appliance.

Very helpful so far. Have just got started with Select Home Warranty, so I do not know how good they are yet. Sam was very professional and tried get me the best deal he could. Hopefully they will be as good if we have any problems.

Mr Ray S. was a big help to me. After doing much research on finding a-reputable company who could serve my needs, I went with Select. Ray was informed, helpful n reassuring. I am looking forward to working with him in the future. Dependability was a big factor for me and I was reassured that based on Select's past experiences with customers I would be happy with this service.

We were very hesitant to switch warranty companies, but everyone who helped at Select was extremely respectful and helpful. It made this transition very smooth and worthwhile. There is nothing better than feeling that you are protecting yourself and your home. Select has everything I need to feel confident in my coverage. I will definitely recommend this company to anyone looking to buy a home warranty.

The representative who signed me up for a policy and the representative who took my claim information were both very eager to assist me. Each representative readily and clearly explained coverage to me. It appears that I am receiving a good value for the amount of money I am spending.

Was very satisfied with Greg. The way he took time to explain the company and what I could expect if I had a problem. I explained to him that I am on a fixed income and he worked with me to get a policy that I could afford. Greg was very understanding and very respectful. I would recommend him to my friends.

The customer service representative was quick with helping me find the right product for me. It is worth the money for the service provided. This purchase will put my mind at ease in relation to my concerns about expensive home repairs. I would recommend this service to a family member. My mother suggested I purchase this warranty. She said it would be worth every penny for the peace of mind the service provides.

Abraham went out of his way to answer my questions and secure me an acceptable deal. He pushed the long-term agreement, but respected my decision to try one year first. I reviewed your company before making contact and am so far pleased with the results. I have been with my current company for two years.

Fast and efficient sign up process. Very informative employees to clarify the package we bought. Would recommend this company to a friend in the future. Will write another review after I have a few months of service from Home Warranty. Looking forward to working with the company moving forward. Thank you!

The salesperson David ** was very friendly and he didn’t try and push a sale one me which I appreciate. He found every avenue to help me and he also went above and beyond to get my service plus he was also very friendly. He also thanked me for my service.

Peter ** explained the policy to me and was very courteous. He addressed all of my concerns about the policy as l was very unsure of the validity of the coverage and or policy. He reassured me stating the company’s length of time in business. He was very pleasant and offered me a number of discounts.

Spoke with a sales rep about the home warranty. He was polite and courteous. Described the plans and cost of each. He said tell the buyer to call and change the policy to their name on the closing day or shortly thereafter. I decided to purchased a one year plan from them for the new buyer.

Very quick and simple. Zachary did a great job, would recommend to family and friends. I don't really know what else to say other then if was a great price and easy process. Ordering online is cheaper then billing the escrow company. Literally, the hardest part of the process is this review.

I had a very easy time submitting a claim related to a plumbing issue with my property. The Select Home Warranty representative was very clear and made scheduling an appointment easy and quick. All I had to do was provide my account number and explain the issue. I will also have to schedule the appointment once I get an email from Select Home Warranty.

I was calling because my dryer was not functioning properly and I the person I talked to fully disclosed all the information I needed to know including timeframes and fees. I appreciate the professionalism and how easy it is to make a claim. I also appreciate how he went step by step with me to start my claim.

After waiting 7 days, I was finally informed that you do not have contracts with refrigerator repairmen in this area. I located my own and after he diagnosed the problem we called Select Warranty and spoke with agent to get approval. The whole process has been going on for 24 days and still is not resolved. I personally have made 7 phone calls and receive the runaround each time. I have a part ordered as I need a refrigerator to keep my insulin cold. I could have found the solution 10 days sooner if Select Warranty would have told me I needed to find my own repairman rather than sending me e-mails telling me I would be hearing from one in 48 hours.

After several days of comparing both price and service we chose Select Home Warranty as our warranty company for our new home. User friendly sign up online and representative immediately reached out and gave us more ways to save additional money. Although we have yet to need Select’s services I feel confident that we chose the best Home Warranty company.

Excellent Customer service. Very professional. Saved me money. Call me back very promptly. I will recommend it to my friends and my family. I have read the reviews and I agree with them. I like that they offer many different types of plans and also that they offer different ways to pay and save more money.

My old warranty went up almost $200/year in price. I got a great deal with this company - way better than my previous. I couldn’t pass up on it. Sales person was very informative and professional. I can’t speak to how service is since I just ordered it. But, I am Looking forward to seeing how their service is in the event I need to use it.

The customer service was helpful and I understood what was spoken to me. The only part I thought was not communicated was the amount of service fee that was added on when I paid for the contract. Otherwise I think I will enjoy the service and would recommend Select Warranty to family and friends.

Within minutes of submitting my order for one year of Platinum Select Home Warranty coverage, I received a phone call from Ray one of their reps. He was courteous, friendly and efficient. Although my coverage has only been in effect for minutes, I’m impressed with my overall experience. Thank you!

It was my first experience in filing a claim and your agent was very helpful. He explained the process of your contacting an electrician and that I would be receiving an email, after which the electrician would contact me. He also gave me a claim number for follow up purposes. All in all, I was comfortable with my first experience with your company.

No issues ordering, love the fact that roof leak is an option. More affordable and easy claims. My last company was more expensive and did not offer roof leak, also they messed up my bills constantly. I love the simplicity of Select and will remain a customer for a long time to come.

Young lady on the phone was very helpful in getting me a copy of my policy. 3 people had told me they were emailing it yet it never came. After talking with her, it was done! It shouldn't have taken that many people to get it done but grateful she answered the phone.

The problem was not fixed. I have to paid more for this claim. I bought the warranty because I need help and it is difficult to know what is cover any time. I gave to paid 45.00 and paid more to another contractor. Nobody speaks Spanish in customer service and I can not Express in English all the problem idea.

Select Home Warranty provides roof leaking coverage. This is my first claim. Select Home Warranty responded swiftly. The service caller took more detailed information from me. Then within two hours, I have received a roofing company to contact me. I admit they have very good services. I would like to recommend others to join the services.

The outside air conditioner does not kick on during the heat mode or the cool mode. I explained the situation and the lady explained how the process works since this is my first claim. I am currently waiting for a service tech to contact me. I should hear from service tech by Feb. 3 2020. If not I will call back.

Shopped around for home warranty and when I came across Select, had to look no further. The customer rep was very friendly and explained everything I needed to know very well. I am looking forward to enjoying your services and hope that I will not be disappointed. I have not yet submitted a claim because I have no reason to yet, so this description is solely based on the customer care agent.

Was efficient - spoke to English and handled everything very well. No issues at all with the service I received today. He was able to change my address as well as it was not correct on my warranty contract. I did like the call back option but the hold time was only 3 minutes so it worked out just fine. I look forward to hearing from the tech soon. Thank you.

I called to initiate a new claim for our roof leak & the customer service representative was very helpful in assisting me regarding this issue. I am very satisfied with the service & would highly recommend Select Home Warranty. Looking forward to working with this company in the future. Thank you in advance for your services.

Filing a claim online was an easy process, still had to place a call and explain the issue. Once the claim is received and processed you get an response from a Contractor fairly quick. If the Company is very busy, you may have to wait 1 to 2 days before someone comes out. But overall Select Home Warranty has come through with professional and knowledgeable technicians to get the job done.

Help in opening the ticket with right SHW account. I have multiple account. When I open ticket online it always goes to diff account. Which was reviewed and she helped me to open ticket with right account **. I was told only use last 5 digits to open account.

Water not draining. Overflowing from washer drain. This wasn’t a problem when home was bought. I’m hoping the home warranty purchased was a smart move. I have no idea why this problem would arise. Some of the other drains are draining slower than normal too.

I have been searching for a home warranty for a few weeks. I received great customer service and they beat all competitors prices. I even received a discount for the service call fee, which can usually be quite expensive. I also received a lot more coverage than other companies offered for the same price. I’m very pleased with the service.

Customer representative was friendly and very helpful with the information I was needing. He set my mind at ease with my coverage and got me a good plan. I researched other home warranty companies and was pleasantly surprised after talking with Select Home Warranty and getting the amount of coverage for less than the other companies with less coverage.

The gentleman that helped me was very professional. Wanted detailed information about my problem and about how long it had been going on. Got make, model and serial number. Seemed to be interested in my problem and wanting to help me get it fixed. Good speaking voice that was easy to understand.

Just starting my service. Fred was very nice. Explained everything about this and what it consists of and described all the different types of coverage and gave examples of what ifs and sold me on your company.

Fred ** did a great job explaining the program I was interested in - was quick, explained all, and proficient at following up with me. Excellent job. I don't know what to say other than nice working with him.

I have made claims for my Air Conditioning Unit, Water Heater and Refrigerator, all of which is covered under my warranty, and have received no payments whatsoever for these items. I had become so frustrated that I phoned them September of 2019 to cancel my policy. At this point I was contacted by a specialist, Jeremy **, and was assured that I would receive partial payments for the NEW air conditioner I paid for fully, the NEW water heater that I paid for fully, the NEW refrigerator that I paid for fully.

Great customer service. Was very appreciative of your service you provided. I would recommend your services to my friends, family and neighbors. Customer service representative was very knowledgeable about the services you provide. I hoping your services providers are reliable and trustworthy and friendly. I am very appreciative of your senior discount. I learned about your service from the internet and I was impressed by your rating with the high rating on the internet which was much higher than any other companies.

Good experience in obtaining new home warranty. Personnel was very good in explaining the different policies and prices. I would recommend this company to my friends and family. Seems like an honest and forthright company. This is the third home policy I’ve had. The prices and service is by far better than those I’ve previously used.

So far so good. I made my first claim today. The Customer service representative was great and I was contacted within hours by a local repair technician. My appointment is scheduled a couple of days from now. Looking forward to great service. I will let you know how things work out.

I submitted a claim Dec 31st and the technician came out and diagnosed my leak in the bedroom as a roof leak they said. I called it a plumbing issue and would have to be redirected to another technician and pay the technician again which is the same one. I also have a valve issue under 3 sinks and Jason Which is a supervisor says I will be charged for 3 diagnosis when they are all the same and Albert the technician said this when he came out the first time and he is the one that diagnosed the roof leak and now wants to get paid again for diagnosing the ceiling as a roof issue and not a plumbing leak.??? Very frustrating.

I responded to a call inquiring about my desire for a home warranty, and was connected to Daniel **. Daniel was very personable and knowledgeable about the warranty and the service and payment options available. I shared my concerns and asked him many questions about the policy and coverage. His courtesy, patience and professionalism were the deciding factor for me to purchase a policy. I had talked with other companies over the past couple weeks and he had the best presentation. I bought a policy for my home and one for my future in-laws.

Ray ** did a fine job of explaining the coverage over the phone. I have not had any service yet, so I do not know how effective the coverage will be, but I am assured it will be fine. My entire business with him has been online and by telephone. I have not dealt with anyone in person. I am confident I have made a good decision in purchasing the coverage.

Chase ** was very professional and explained the policy if full detail to me. I promptly received the policy and it was exactly as he had said to me on the phone. I certainly hope that I do not need to use the policy but if I do I hope that the service end is as smooth.

The representative that I spoke to you for my enrollment with Select Home Warranty was very professional and offered me various payment packages which was extremely helpful given I had just purchased my home and funding was quite tight at the time. I would highly recommend anyone to compare not only prices but the options that select home warranty offers against any other home warranty.

Very nice rep. Scheduling was fast. Would highly recommend. Have been really pleased. Recently had an issue with my dishwasher. The claims department handled the call. She was very friendly. Had a service tech here in 2 days. Now it works like a new one. Tech was very knowledgeable.

After my mother recommended we get the SHW we signed up. We were promised our claim would be satisfied within 48 hours of issuing the claim. We had to find our own person to do the job and it took over an hour to get it approved over the phone with SHW. Then we weren't reimbursed for the full amount. We did NOT upgrade except it had to be a newer model because the one we had didn't exist anymore. Wait times on the phone can be over an hour. When we asked to speak with a supervisor we were on hold for 1 hour and 45 minutes before we gave up. I will NEVER recommend SHW and, quite the opposite, I will deter anyone that is interested in them. I wish I could get my money back because they have done nothing in the 5 months since we filed a claim. We did all the work and didn't even get the full reimbursement. Pathetic service. We are still waiting for another claim to be fulfilled. I'm not going to hold my breath.

I am 70 years old, recovering from cancer and see several doctors a week, so I am so glad when Jeff ** finally reached me. He was very professional, yet congenial. Made the plan sound simple (which I liked) and was willing to work with me regarding my payment date. This has lifted a great deal off of my shoulders and I thank him for his persistence. If this turns out as he has implied, I see myself as a long time customer.

I just purchased the Select Home Warranty and talked with Sam ** before I purchased their service. He did a great job telling me about the company. He was not pushy and very pleasant. Sam gave me his number just in case I had an issue. I hope the company is as good as he is.