Select Home Warranty Reviews

Former owner of contract with Choice Home Warranty, not happy, and decided not to renew. My wife checked online gave me her opinion. After comparing different plans I received a follow up call from Ray **. Very knowledgeable, answered all my inquiries, was polite to myself, and my wife. Called back at the specified time my wife asked him to, and was patient with this grumpy old Veteran. Good man, sold me on your company. Also helped a little since you are affiliated with the NFL team that has broken my heart year after year since 1969.

Fred ** was fantastic and helped me! He reached out to ensure that I knew what was involved in my plan and made sure that I was selecting the best plan. He also gave me an amazing discount. I haven't needed to use the plan yet but I am sure I will be satisfied if I need to.

6 year contract. I chose this company because of their comprehensive coverage plan at a fair price. Jeff ** was very helpful and pro-actively assisted me with securing the right plan for my situation. He also answered my questions and clarified that I could use my existing service providers. This was very reassuring.

George ** gets five ???? for his very valuable Knowledge and ???? great service. George even gave me his personal contact number. Thank you very much George for the very good deal you gave me. It was just as good as a Veteran's discount!

I am very disappointed with their response and services. Every time I call them to get help and service, they never repaired anything for me. I get the same answer from them which is " This issue is not covered by your policy".

Select Home Warranty has coverage options to cover most major household appliances and systems. Chase ** did a great job explaining all the policy options. Also he offered a price which is quite reasonable comparing with other home warranty services. They also offer customizable add-ons, including roof coverage, which seems to be a nice addition.

Updated on 07/24/2020: Brett ** responded to my request for assistance with my A/C. He communicated with me throughout the process. He was very pleasant and helpful! He actually serviced my A/C even though Select Home Warranty was not giving him the go ahead to do so. My Adopted Mom, who lives in the home, is on oxygen, and he absolutely did not want her to be without air conditioning! That meant so much to me! He didn't have to go above and beyond, but he did!

I submitted a claim on my Electrolux Clothes Dryer ($1,000 product) to Select Home Warranty on February 5, 2020. The product was put into service early June 2018. The 3rd party contractor for the repair took 5 days to respond. They did come out and sent a claim to the company. After 3 weeks the contractor was unresponsive. They sent another service provider and he made another claim to the company. They replied stating that they would offer $200 for the repair and everything else was on us. We paid $450 per year for this coverage and Select Home Warranty failed us. We canceled our policy and were charged for the time the policy was in place, plus $75.00 cancellation fee. This company failed completely.

They promise they cover all appliances, and I paid extra for pool, AC, roof and sprinkler. 1st time I made a claim, on my dishwasher, I was told it was a preexisting condition, (when it wasn’t) and the next claim was on my microwave. They told me it was unrepairable and they would give me $95. To match the built in microwave new was $550. So I had it fixed. I paid $270 to have it repaired plus a $45 service fee. I was reimbursed $95. This company is a sham...they scammed me into paying for a year upfront with offering me two extra free months. When I tried to cancel my policy and give me my money back they wouldn’t.

This is the worst company. They lie to you about what they cover. When you call you get a representative that barely speaks English. I canceled on 2/18/20 and was told I would receive a confirmation email the next day. Never received an email, so I called on 3/9/20 to find out what happened. They said it wasn't processed from my previous call but it would be canceled then. They said it normally takes 30 days to receive a refund check but they would expedite it since they didn't cancel it on 2/18/20. Called 3/19/20 because I still have not received my check and they now say it will be 30 days from today. They lie right to customers and do not do what they say.

HORRIBLE! I am VERY upset about this policy! I have just spent lots of time arguing on the phone with one of your agents about this payout of $98. The CHEAPEST built in above stove microwave that is the same size even on sale online is nowhere close to this settlement amount. The current microwave was purchased 19 years ago for $400! The agent said that what my policy covers is a depreciated value of my current unit, that is all? When I spoke, with salesman upon sign up of this policy, I was under the assumption that this company would replace a failed unit with same quality/features/size (color and brand not guaranteed). This is in my notes from our conversation. Now I am told that if it is cheaper for your company to offer me a settlement equal to a depreciated value of appliance that this is what is done.

Isaac M was most informative and helpful. He answered questions and seemed interested in saving me money and provided various options for me to consider. He told me how to save even more by paying it upfront. Great job! If the service provided by this company is as good as Isaac presents it, I know I made a good decision.

I just called to get a copy of the policy. The person that helped me was friendly and knowledgeable. I was able to get the information I required to be informed. I am pleased with the service I received and feel like I can refer friends and family to Select Home Warranty.

This company sound like a good company to go with,, found this company online, read all the review. Everyone said good thing about the company and service, so I decided to go with then, hope you will sign up too, take care, have a bless week, and keep our national in pray.

Pool claim. Claim line wasn’t much help. But I was told that no matter what kind of claim it is it takes 24-48 hours to just get an email response. Even if it’s for something like AC in Florida during the summer. I wasn’t exactly pleased with that information. It doesn’t seem they prioritize claims like that and in this weather for elderly people that could be a health and safety issue. I guess I will see once they finally respond to my claim.

I purchased a warranty today from Mark. Mark was wonderful at communicating all my options and finalizing the best deal to fit my needs. He went over the different options to lower the cost of the warranty, including the discounts for being over fifty, He also explained how the cost could be reduced by buying three or five years rather than one year. Select Home Warranty is certainly the best deal out there today. Thank You, Mark!

Salesman was very helpful and informing options that were offered were very helpful in selecting which plan I wanted and the term of my contract. I selected the three year plan after considering the extra value of the three year plan with no annual increases. The added coverage was also a factor in my selection.

HVAC system. The technician came to our house on time and fixed it for us. He’s very knowledgeable. My husband is happy with the service they provided. We would love to keep him as a maintain service for us. I don’t know if the home warranty will cover the fee or not.

Choice Home warranty jacked up both my rates for no reason and I had a contract with them. So now it's your turn to see if your company will work out to my terms. There is no reason to for a company to change a contract with another party unless they are delinquent on their account all the time and make things a problem with that company.

Very very helpful and professional. Very thorough although I did call to cancel and nobody has gotten back with me yet so I hope to God, had to cancel because of what's going on in this crazy world right now I don't really want anybody in my house. It's just not a good idea to stay home stay away from these people.

The Customer service agent skills was excellent, I have no complaints. All my questions was answered. The only problem I have is that contractors are not on call right away. Housing issues can be resolved right away, otherwise representative was knowledgeable, courteous and to the point. Thanks for all your help looking forward to keeping Select Home Warranty for awhile.

Ryan was good, answered all my question in a timely matter. Every question I had he has the right answer. He never gave me any pressure on getting the warranty. I am very satisfied with the choice I made. I will be recommending this company to my friends and family.

Clothes dryer screeching, called Select Home Warranty, unable to get us a repairman, however we found a local man, who promptly came out, total cost with labor and parts was $150. Submitted paid the invoice, per their instructions and received the ok to get reimbursed within a seventy two hours. I was initially skeptical of their claim that they would cover all appliances. Very happy with service and would happily recommend to friends and acquaintance.

Fred ** was knowledgeable and ready to deal with all questions. He looked things up 2x to make sure he was getting me the best deal he could. So far I have actually told at least one person of my conversation with him. I did not feel pushed, he was confident but not pushy, which I like in dealing with people.

I am very pleased with Select warranty. When I call they asked me questions concerning the issues I have with my appliances and always send someone out within the time frame. The people they select to come out are very professional and knows what they're doing. Iam very pleased with this company and I do tell my family and friends about them.

Signing Up Was a Breeze. After inquiring on the internet, I got an immediate call from an Agent. He gave me a better price than the internet. After I make my first service call, I will really know if I like this service.

Plans were very competitive and were some the best I seen yet in comparison to others and the Customer Service was awesome and was not forced on you and listened to your questions and put your mind at ease. Gave you the best offer available and went over everything with you to try to give you the best deal possible.

Pool claim. Representative was courteous and polite. She handled my concern well. I got my answer to my satisfaction. I was very satisfied with the customer service. The wait time on the phone was not long at all. I was placed on hold for several minutes. I understand she was trying to get a hold of the service technician with no response. So, it was understandable.

Just wanted to thank Bruce ** for his Outstanding customer service he provided me today! He was extremely knowledgeable with all your products, very attentive to my needs and was able to get me a Great Deal! I would totally recommend Select Home Warranty and Bruce to family and friends!

Checked online and saw this company was rated as the best value. I was ready to buy a year online with a discount code. Sales rep called me and made a better offer, a senior discount, and a multiple year deal that was even a better deal for me.

Did a great job. Was very helpful. Enjoy talking to the salesman. Will tell my friends about him and how good he is at trying to help me find the right warranty. Hope that he gets many more people to call him for a warranty. I know that he will do a great job with anyone that he talks to.

Thanks Zachary ** for your quick, professional assistance setting up my new home warranty. I really appreciate it. Zachary explained the different coverage and payment options thoroughly, allowing me to pick the plan that was the best fit for me.

I own a condo in CA and decided to buy Home warranty insurance. The process was simple and fast. The Rep. was informed and knowledgeable about the plans. I'm a new client and hopefully I will be able to share more positives in future about my interaction with the company.

Gave a variety of plans and options. The operator was friendly and helpful. Answered my questions quickly and completely. I am a first time purchaser and the reviews I examined helped guide me to my decision on Select. I hope this will help others in the future on their choices of warranty companies.

Isaac was courteous and efficient and was great to work with. He called within seconds of me submitting a quote and we were able to find the plan that best suited me for my current living situation. The whole process lasted only minutes as he was on the ball and knew exactly what questions to ask to get me the precise coverage that I needed.

Zachary was kind, courteous and very knowledgeable. Based on his professionalism I would recommend Select to my friends, and will. The coverage look very good and I was able to add my sprinkler systems for a little over $5/month; which I like because, if they malfunction, it is hard for me to work on them with a very bad back.

My washer started making loud noise at spin cycle. I call Select Home Warranty to submit a repair claim and representative made a claim case quickly. In 5 minutes received Service Provider text message to schedule my service visit. Great, everything smooth and fast, hope they will fix my washer tomorrow.

I had great customer service experience. Richard was patient and explained every question I had in a precise manner. He was also, quick and to the point on what I was asking for. This was a great first time experience. I will recommend Select Warranty to future home owners. 5 stars.

It was all good. The rep did a good job. The reason for the call was that rates for the new year had gone up $100. With a repeat customer, with no claims this should not have been the issue. The rep understood and reduced this year's charge to renew back to the same rate as the year before of $399. Plus gave us 2 free months.

She was quick and handled all of my needs. She told me in less then 48 hours someone should contact me. My washer is lot old and I never had this problem and she told me to rest assured she will make sure she takes care of me. This is my second time having to use them and they have been pretty good and quick last time that I used them as well. I am looking forward to continue to keep them if there are any other problems that I may have.

Thank you Fred **, you were great. Answered all my questions, explained the fees, kept providing answers even when one cascaded another question or two. Great deal for the President's Day Sale. Fred you were great, this rating systems sucks!

Tom ** did a good job setting my anxieties at ease and explaining the process. He called me once. He called me twice. He called me a third time. I told him I didn't like giving my card number out on the phone and he sent me an email link. He would not give up. He gave me options and let me take my time.

Septic odor, which I guess isn't covered - too bad. But the response time was very good. The person taking the information was very kind, if a little hard to understand at times :). The email response time was very quick and informative. I wish the problem would have been covered.

I bought my warranty today. Richard ** was very courteous and very helpful. He answered many of my questions. He offered me to contact him directly if I have any questions in the future which was a very nice gesture. I really appreciate that. The company should keep him forever. Thanks Richard.

Very placed with the professionalism and service provided by the entire service experience. This was my first time using the warranty and the first impression that I received blow me away. The person on the phone was knowledgeable and clear. The service work order was proficient and amazing. The repair company did an outstanding job and very customer oriented. Thank you for a great experience.

So far it has gone swimmingly. I am a recent customer and thus my first claim. We can all hope for a great outcome. The people at Select have kept me informed of the process and what I should expect. Thank you.

Thank you all, for providing peace of mind, for that money is no object. Responsive and pleasant. Select Home services is a great selection. Leaks, breaks and crickets noise (make the chirping sound by rubbing the edges of their fore-wings together to call for female mates) no longer send terror down our checking account.

Sam did an excellent job explaining this product. Answered all my questions in a polite and professional manner. Feel very comfortable with this product now. His expertise and willingness to explain in detail made choosing a plan easier than I had anticipated. I hope that in the event I have to make a claim in the future, it will be handled in the same considerate manner.

Gentlemen was virtuous and explained policy options. Not pushy and gave me my space to make up my mind. Just got policy so we will see when it comes time to make a claim. But an average repair on any appliance will pay for the policies cost of a year.

Greg was very brief but handled the situation well. I would have been more impressed if I did not have to initiate all the questions. I would have liked him to expound a little more on what I was getting; however, I had already decided on Select as my Warranty Company and just needed to feel that I made the right choice.

Richard ** was very helpful and courteous on the phone! He explained the coverage well and offered a discount on the service fee. He also offered a 3 year plan, which was a good deal, but at this time, I could only afford the 1 year plan since I am on a fixed disability income.

Happy to be able to speak with someone to understand the reasoning behind their decision to replace the appliance. I only wish they would have offered me more money. With the amount they are providing, I can only replace it with a used appliance. Fortunately that is allowed. Some home warranties will not allow this. Official receipt is required.

Heat system. I sent in 3 yrs of maintenance records, technician spoke with them before doing any repairs. 28 degrees - I had to have heat. Bill was for $745.22. Still haven't gotten paid back. SHW only wants to give me $150.00. I have been paying $33.33 monthly by credit card. SHW said card would not go through for Feb - now they can't pay me because of status. Today 3/16/2020 card suddenly worked. SHW is worried about their money but want to cheat me.

My call was answered quickly. Customer service was very helpful and answered all my question. Received requested information within a few minutes. I have not used this service so I cannot rate that part. It would appear that the cost for this plan is worth it if you require service.

Ordering this warranty was quick and painless and your sales rep was very good, the price was very competitive and most of the reviews I have read were positive. I just got this policy and have not used it yet so I cannot comment on service yet. I also received a senior citizen discount.

Excellent customer service. Very accommodating and helpful. Easy to work with and fast to respond. Price rates were very competitive with other services. Would highly recommend this service for warranty insurance. Received all the enrollment information via email and convenient. They also offer free months and lower deductibles. It is a peace of mind knowing that appliances are covered.

I spoke with one of your customer service representatives (Sam) on 3/16/20. He was very helpful and informative. He explained everything prior to me making my decisions. I thought he was as thorough as he could be, on an initial call. We look forward to working with Select and finding out if they stand behind the promises they put out up front.

I was put in contact with Daniel ** after requesting a quote with Select Home online. Daniel gave me the initial information I requested to make comparisons with other home warranty companies. He gave me his direct number and answered promptly when I called him back. I had several questions which he answered patiently and courteously. He was extremely informative with additional information that helped me make decisions within my budget. I would highly recommend Daniel ** and Select Home to my family and friends.

I had an issue within my home and submitted a claim online when I noticed, which happened to be late after hours, and received a call first thing in the morning with an email for more information. It was very prompt and when I called back; went right to a representative! The process to submit a claim was super painless!

Filing claim was fast and easy no problem. I have not had work done yet. From last time I had work done it was done right and I was very please, when I need work done I will call Select Home Warranty. Thank for this company. I love love love love love love calling this company when I need work done.

This is my first time with your company, and I am hoping for a relationship the last for many years. So far I have been impressed with my salesman, and the promises he has made. We have other friends that have used your company and I’ve been very satisfied in the past.

Josh was very detailed and patiently explained the coverage options. I was able to get clear picture what I am going to get as part of this contract. Josh helped me to make the decision. I believe Select Home Warranty is better value for the coverage as compared to others available in market. My review is based on first interaction with the sales person, Josh and it was great experience. I would be happy to write another review after my first service whenever it might happen. Having home warranty is peace of mind and worth it even if I may never have to use it.

Ed did a very good job explaining the coverage I signed up for. I was surprised to see I would get roof leaks added to my coverage. Very surprised. The coverage is exactly what my family was looking for. We are very pleased with our purchase so far.

The customer service that I received today over the phone was excellent. They were able to explain everything to me in great detail and were patient with my pesky questions. I will definitely be using this company again in the future. I will be referring them to all of my family in the near future.

George help me with all my questions and concerns regarding, quotes and coverage. He gave me the best deal possible. He even waited patience-fully till I compared the coverage with my current one. The new plan that he suggested was much better than my current one. I really appreciate this. I am looking forward for the best service in future just like this one.

Thank you Jason for helping out. You were great, respectful and kind. Thanks for helping us get our coverage today. We definitely will be reaching out to you again in the future for another great deal. Again we appreciate it. I will be recommending all my friends and family to you directly. I have your name and number with the extension you provided so I hope you can give them the same great service and deals you offered me today. Thank you again from my family and I.

The woman answering my call about a broken water heater was very kind, polite and helpful. She was quick to help me and guide me through the steps to take to get my appliance serviced. Overall a very pleasant experience. I would recommend them to anyone who needs their home serviced.

Ryan was very informative, kind, and patient with all my questions. This was by far the best deal for my money. I was impressed with the multi-year options, first time home buyer discounts, and overall pricing. After comparing several companies and their coverage, Select Home was the best fit for my needs. I appreciate the low cost service calls and peace of mind.

Ok value for the money. Would recommend 1 year plan over month to month. Representatives on the phone are always helpful and friendly. There is a thirty day waiting period for the coverage. 75 dollar deductible per service call. Watch the max limit per year on dollar amount. I would also call ahead to make sure they have techs. In the area.

I contacted your service department today and spoke with Grace. She was very helpful and professional. I should receive an E-mail in 24 to 48 hours for notice of repair service to come to home to repair washing machine. Thank you for the prompt service. I am very pleased with the warranty and the coverage provided.

Found an affordable option for me. Isaac was very helpful in finding the best coverage for the best price. Looking forward to receiving the same service when I need repairs on my house. Will recommend for my employer who owns many houses if the good service continues through the process.

Would highly recommend Select company. The customer service was great and very helpful. He had found me the best deals. Also took his time and provided all info I needed that was best for my home. Also helped me be able to afford the coverage that I needed. I'm so glad that I made the switch.

Richard ** Did a wonderful job explaining the benefits & features of the Select Home Warranty plan I chose. I would appreciate him getting 5 Star credit for his interaction with me AND I will definitely be in the market for another plan within the next 6 months as I work towards the purchase of a new home. Unfortunately, in the emailed document or contract I was forwarded, I could not locate the order number. Please do NOT let this be an obstacle in giving Richard full credit for the sale transaction!

When buying a home, there are so many things to do and take care of, one of them shopping around for home warranty. Selecting the right contract with Select Home Warranty was easy, flexible (as we are not sure of the closing date yet) and on top I got a discount for being a teacher.

It was great customer service and very helpful. I was able to get all my questions answered and if I didn’t know something he would just say, "That’s alright. I can still help you," and that made me feel better about the process. It was no hassle at all making the claim on the phone. Just wish the dispatch be a little quicker in sending someone out.

My husband was very pleased with the customer service representative who addressed our first claim call to your company. He was very courteous, and easy to understand. He reassured us that he would dispatch a service tech as soon as possible and we should watch our email for a follow up or for a response from the technician.

Have an issue with electrical panel and breakers, Electrician said this was a fire hazard. Said panel behind breakers could overheat, spark and become a fire issue. He told us it needs to be addressed before it becomes a major issue. My wife and I have decided this is a problem that needs to be taken care of now.

I submitted a claim about my pool heater. Independent contractor came and recommend a repair or replaced. Select Warranty denied the claim due to HVAC system electrical failures. Pool heater is not same as HVAC system. It is obvious that the resolution team doesn't read the independent contractor diagnose. The customer service have no other ways but refuse to cover my claim. It is an error in their part of denying a different system. Select company trying very hard to tell me it is electrical failure while there is no POOL HEAter word in that denial claim. NEED help to spread the word that Select Home warranty will be their worst decision to make if they sign up for contract. Please NO. Sharing this experience. I can be of help to anyone in getting the best buck for their money.

I had not received any paperwork after enrolling in your plan.. I called the main number and was connected to a young man named Mark.. He was courteous, helpful and efficient. I will recommend you service to friends.. Thank you for this product. It will give me great peace of mind to know this is backing up my home.

The repairman called me 10 days later to see if the issue was resolved and I told him I had emailed the requested pictures and that I had heard nothing from SHW. He called them and was told the oven can not be fixed and they will be sending me a buyout check. It is March 14, 2020 and I have heard nothing from SHW. I have to give SHW 1 star because they did respond to my initial claim and their choice of appliance repairman 5 star= average 3 stars

Put him on your A List. I would not hesitate to have him another repair if needed. Pat

My request from Select was handled quickly. But the company choose was over 1hr 30 late for the appointment time. and did not contact me to let know they going to be late. Select had also quoted me a $60 fee but I had to pay $75 fee. Also did tell me a balance was due to order part until I called the Company. If I have another claim I would like to be to choose my own contractor.

We called the customer service hotline at 8am to make a claim because our fridge suddenly stopped working. Within 15 minutes, they managed to find the appliance repair service company to assess the issue and I managed to book an appointment for the next day in the morning. The service man found that my compressor is not spoiled. Now is still pending the follow up review from Select Home Warranty. Overall, the lead time so far has been fast. Hope they will fix/replace my fridge soon.

Thank you for helping out with my AC unit, we really appreciate it. We had a hard time finding a technician to help us fix our unit but Select Home beared with us and made it happen. We were able to go through the winter in a cozy home. I would recommend them to my friends and family as I have not found a service as good as there's anywhere else.

Was very helpful and pleasant. Gave me all the answers I needed. Great company. They have awesome coverage. I'm glad I got the best of the best one out there. They even cover the roof if it starts to leak. Awesome. You just can't beat the price.. I'm happy I went with them.

Very knowledgeable and caring about our needs. As I was looking, the team here expressed their value and made our decision very easy. I feel safe in knowing that our home will be taken care of over the next year. I will definitely recommend the series to anyone I know.

Tom was very helpful and gave me all the options to save money. I liked the different plan options and pay options. $$$ saved are good on anything and hope when and if needed, the service I did not get from a competitor. Home service is as good as the salesman.

I had another warranty service and switching to Select has been a good choice so far. The sales rep was a bit pushy to commit to 2-3 years but other than that I'm happy. The value for the service seems good. Only time will tell but I'm excited going in.

The website is easy to use and explains things thoroughly, when I called the agent to confirm the order is was friendly and polite, he offered several special deals and remained polite when I did not accept the offers, he was not pushy with the offers. I am happy with the pricing and coverage, the thing that remains to be seen is how I am helped if I have a claim.

Ray ** called me almost immediately after I submitted a quote. Ray was very professional, knowledgeable and extremely kind. He explained the policy in detailed, as well as a lot of discounts. He compared my previous company with Select Home Warranty. I appreciate his attention to the details. He provided various options and helped to relieve my inhibitions.

Isaac was informative, courteous and very helpful. He explained the different options in detail and helped me to pick the one that fits my need. I have a peace of mind now with the comprehensive coverage I just bought. I feel quite comfortable now I have a comprehensive coverage now.

It was a wonderful experience, this gentleman treated me with respect, was not pushy or in a rush. I really felt like I was talking to a human being and not a salesperson. Thank you very much Select Home Warranty. I would definitely not have any other company but you guys. Really never had a deal like this.

Rejected claims. I'm sure I'm not the only customer with which you are failing to honor your claims responsibility. Your rating on BBB is indicative of consistent abusive behavior. For me, this is beyond "suspicious practices"... I have personal confirmation of your claims denials and business practices. I am giving you 7 days to repair the open items prior to reporting this activity to BBB and the NJ Attorney General's office.

I filed a claim on my a/c unit. The first person sent out did not return or return my calls. They sent a second person out for which I had to pay again and then, after they said I would be reimbursed for this second visit, had to fight to get them to live up to their word. They requested 3 years of prior service documents and refused to accept what I had provided. After numerous calls and lots of time, they agreed to give me $300. The new unit cost $3400. After I received the $300 check, I pondered the thought of continuing this policy for the remaining 2 years. I decided to cancel this policy. I received a call from the regional manager who indicated I would get back $678 and would receive the check in the mail. The check I received was for $238.02. I called this manager back and he stated they deducted the $300 they did pay on my claim. Still fighting to get the remaining monies back!

I called the claim in on Sunday, someone came out on Tuesday, they gave SHW the diagnosis on Tuesday. I called back on Wednesday, and SHW said they were waiting on approval to allow the contractor to do the repairs. They were told what the diagnosis was on Tuesday, and they said it is a 24 to 48 hour turnaround for approval. Well, today is Thursday, and they are still telling me it is a 24 to 48 hour turnaround and they are still waiting on approval from the approval dept. I thought if it needed repair, that was the approval. Also, if the appliances could not be repaired, I would have to buy my appliances and be reimbursed in 30 days. Also, it could not go over $500.00. Where can you buy a washer and dryer for $500.00 new. Guess I should have read the contract better. You can only guess what I am going to do after this repair is complete.

Bad service. Take too long to process the claim. I cancelled their service after they waste my time and find a ‏Reason. You refuse to pay the bill. It was a waste of time and money. ‏I will not recommend their service or their warranty for anybody.

Called and had someone answer almost immediately. The customer service representative was helpful and polite. Once they gather my info the contractor sends me an email or text message setting up a time to inspect our damaged appliance. Satisfied with experience. Would recommend Select Home Warranty for future home buyers.

The salesperson was very polite and informative. Excellent value for the monies paid. In addition I received an additional two months onto the contract. The process to receive services sounded very easy and received a very good one time service charge. Have not had a chance to review the service the service that will be provided. Looking forward to a good experience.

My warranty advisor walked me through the enrollment process step by step. He found all available discounts I was entitled which lowered my premium and service call fees. The advisor was not pushy and very professional. Considering the coverage I have now, vs the coverage with my prior warranty company, I have much better protection for all aspects of my home, and for a significantly less premium. So far, off to a great experience with Select.

Toilet will not flush properly at all times and sometimes will not refill. There is also a leak on the bottom of the tank. Was told I would be assigned a work order and contact information within 48 hours. I couldn't ask for better service. I had used another company in the past and each claim was a hassle to get completed. I switched to Select Home Warranty and have never had a problem with a claim to date! Looking forward to the next email with the company and contact point. If all SHW claims are handled this proficient then I will be a customer for life!!!

I have been a Choice Home Warranty customer for some time now. I was very much discouraged in my dealings with them. The customer service guys with Select was very helpful in getting me switched over to their service. He was helpful in getting me services that I was interested in.

Isaac was very helpful and worked with me to get the best rates. He check for additional discounts like veteran and senior. He was able to answer my questions about the coverage. I will review the contract and make sure it works for my situation. From what we discussed it covers plumbing from the house to the road also.

Excellent service; representative was courteous and helpful. Answered questions; returned call from Saturday on a Sunday...this to us is someone who likes his job. Had an initial mix-up (on buyer's side), taken care of immediately and with great humor. Explained policy and explained what we were paying for. Thank you.

I was very pleased with how quickly the response time was after I submitted my claim. The technician arrived on time and knew exactly what to do once he arrived. My ice maker did not need to be replaced and has been working perfectly since ever since. I was also very impressed with the courteousness of the people I had contact with on the phone at Select Home Warranty during this process.

Steven was great. I had called in to get a quote for a house I just purchased. Steven was very knowledgeable and was eager to help. He walked me through everything and answered all questions I had. Thank you Steven. I will definitely make sure to recommend Select Home Warranty and Steven as well to all my friends and coworkers.

We called in since our water heater broke and needed help. The tech on the phone seemed very helpful and said he would expedite our case since it was dealing with gas. I’m waiting for the call from the repair company. The customer service rep said it will take between 24 and 48 hours but he said we should expect something sooner.

It was great, I tried to buy online but then I got callback and then agent helped to buy it over the phone of really great deal of 5 years. It was awesome experience. They also helped me reducing the premium and deductible per service. I would highly recommend this.

My husband and I were SO impressed with Manny from 3 Pillars Mechanical LLC who serviced our HVAC unit. Manny took the time to explain exactly what the problem was. Impressive professional and nice gentleman, too. Also the rep who got me signed up for SELECT, George, was extremely nice. I would recommend SELECT to everyone.

Claim was taken care with a contractor in less than 2 days. Contractor was very informative. Found the problem right away. Sent in the claim to the company on the same day. The company got back to me next day. Contractor has kept me informed every step of the way.

I expected more out of Select Home Warranty. They were not very forthcoming in helping me replace items that were supposed to be reimbursed. I had a dishwasher and hot water heater that had to be replaced and I only received a measly 300 for these items. I had to pay out of pocket.

For some reason every client is denied some service for reasons not listed. Pay for the contract but never get claims paid in full!; mostly no claim is ever fully approved. All they do is write up the claim but no authorization was ever approved. Read your contract. Nothing is approved in full ever; they offer 150$ maximum payment to every single client! They are cheats and crooks.

The service rep who took my claim was very polite and understanding of my issue. This is the second time I’ve had to use my service and so far they both were good experiences. Thank you for being so good! I hope the technician who comes out is equally good.

Our salesman was extremely friendly and informative. We would definitely recommend Stephen, as he provided various options. We look forward to dealing with him in the future if and when we need to use this home warranty. We were pleased to be informed about the better pricing by extending the term length from 3 years to 5 years.

I was with a different home warranty company. I was only with them for a few months. I had to make a claim and all I got was some moron they sent out that didn't know anything about what he was doing. I complained and got nowhere with the company. After they failed to send someone out again I finally had enough and canceled their service. I contacted Select Home Warranty and learned they were about the same price and gave the same coverage. So far no complaints. Very happy.

Was told when I purchase the warranty that both my AC and Heating for my dual zone home were covered. Upon reviewing the contract sent, only my primary was covered. Contacted customer support and they fix the issue covering my second AC and heating as the same cost. Also for pool and spa, heat pumps are not covered after being told my heating system are included. Would suggest exclusion be give upfront to customer before taking payment.

The representative, Bruce **, was fantastic. Bruce has a clear understanding of the available programs and is able to communicate the options clearly and with patience. He is extremely pleasant and has excellent customer service skills. Bruce was able to waive the waiting period as we were near the contract end date of our previous policy. We decided to purchase a multi-year plan.

I am trusting that I would get excellent customer service by purchasing Platinum Care for my home. This is a great investment and will give me peace of mind in the case I will need the service. Steven offered what he was able to offer sincerely so that I can get the best price/package possible.

We were very happy with the service we received. Salesperson was knowledgeable and helpful. Process was easy and fast. I would gladly recommend this company if all they promise is delivered. The deals they provide for multiple properties and for multiple years are more than competitive - they blow away the company we switched from.

Sam ** was great person explaining my Home Warranty and giving me the best deal, and I will be happy to refer the company to my friends those who owns houses in United States of America. I hope to be satisfy with SELECT for my home needs. I really appreciate it. Thank you, Sam **.

Alan was knowledgeable of his product and did are very good job explaining everything to me. He answered all my questions and was very helpful and kind. It sounds like we will be pleased with this company and hope this company will be prompt in service as Alan explained. So many times the service is lacking and it sounds like from what Alan says, your company will not let us down.

Ray ** was very helpful. He explained the program and answered all of my questions. Was not pushy! Very courteous - I appreciate his kindness and knowledge of the program and what is covered. I am happy to have this coverage after paying way too much to get my washing machine fixed.

Daniel was very pleasant explaining what I ask him. Very satisfied with call. Was very easy to understand, listen well, very polite. Would recommend friends to call about policy got themselves. Have looked at many different policy with other providers. Some not so pleasant to talk to. Daniel was very easy to talk to.

We've only had to place one claim with Select Home Warranty. We needed a furnace repair. The customer service was good. The repair was completed quickly and to our satisfaction. The service call price is reasonable, and the warranty coverage is good. Good value for your money. Brings peace of mind knowing that the big items in your home are covered.

William was great in explaining the warranty and helping set up our new plan. The process to sign up was simple, straightforward and very clear. The coverage offerings are extensive and they offer same day service in my area. The cost of warranty and service fees are lower than the competition.

I spoke with Mark ** to inquire into setting up home warranties for my 3 rental properties. Mark was terrific, as he is the only person the mentioned the option to sign up for additional years. I had spoken t to other representatives, and none of them had mentioned the great value of signing up for additional years. Mark ** it is appreciated.

Sam was very understanding, answered our Questions w/o hesitation and gave us a feeling of having purchased "Real Value". In this day of strange telephone interactions - his was a truly rare, understandable and fun experience. A Gold Star is muchly deserved.

I spoke with Jonathan regarding acquiring a home warranty. He was very pleasant and knowledgeable. I look forward to doing business with you in the future! The sign up was very easy and Jonathan was able to answer all of my questions regarding the warranty! He mentioned the fact that the service charge is only $60. Now that’s a great value!!!

I called to update my contact info and make file a claim but didn’t have all the information I needed for the claim and they were very helpful and patient with me during the whole process! I couldn’t be more pleased with the service I was provided! I will definitely be referring this company to my friends who are future home owners.

Fred ** was phenomenal!!! We had 3 conversations before I purchased my home warranty. He was very pleasant and helpful and answered all questions with detailed knowledge! I would give Fred ** and Select Home Warranty 10 stars if that was possible! Thank you! Love their coverage and the discounts that Fred found for our particular situation!

My oven went out the day I was having a wedding at my house. I contacted SHW and received a prompt response, asking me to call and give them a little more info. I called and the rep that helped me was very friendly and knowledgeable. She asked me all of the information that she needed to process my claim, and I was contacted by SHW within 24 hours to inform me as to where my claim was at this time. I am confident that they will be prompt and thorough in settling my claim.

I was under the impression that my warranty had expired some months ago, but the agent reminded me that the warranty is valid until May of 2020 due to 10 free months. I will continue to use the service to help with my home repairs and will be sure to recommend to friends who may need such warranty.

I had already purchased a service contract and was pretty happy with it but Jeff called on Sunday and made an even better offer that I couldn’t pass on. He was very professional and knowledgeable about your services and programs. I asked if I could consult with my wife and he agreed and gave me his dedicated line and extension. My wife and I talked and I did call Jeff back and purchased the better contract. We are now covered for six years and don’t have to worry for quite a while about our home appliances and systems. Thanks to Jeff for very good service.

So far this seems to be a good plan. I hope I have a good experience moving forward. I was with my last company for 19yrs. I hope this will be the last one. I have already told my cousin and girlfriend.

Ordering my SHW policy took only a few clicks. After speaking with a customer service rep who verified my application, I received my new policy which listed my coverage and explained claim processes and showed me what I needed to do to file a claim should the need ever arise.

So after I googled best home warranty first company was Select Home Warranty, simple after 5 minutes spoke with Steven I knew I chose the right person to talk, he direct me to the best policy with incredible price as well, I will recommend them to all my friends and family!

Very knowledgeable and very friendly. Quick and to the point. Covered all needs and answered all my questions. Found me great deals and offered a great price. Thank you for your help in finding a great plan.

Electrolux Cooktop. Jeremy spoke with me. He was very polite and is going to help me get my cooktop repaired. He was conscious and listened politely to me. I appreciated him greatly! I am not sure what you mean below by value and coverage. I have spent over $650.00 buying parts and trying to to complete this repair. Thank you so much!!!

I currently have a policy with another company. But I thought a change was in order. You are rated A+ and rates seem fair. I ordered your policy online today, and was going with the monthly program. A short time later I received a call from Select and am happy I did. The Rep. was able to save me money and give me two months Free....I am a happy camper. Way to go Select. Thanks.

I just purchased the plan. So far it seems like a good one. We will see once I need to use it. The customer service rep that called me was super quick in his response time from the moment I placed the order. He was friendly on the phone and helpful.

Helped a lot with setting up and getting me the best overall price and service cost ratio that worked for me. Overall y'all were the most friendly on the phone. I look forward to seeing how great your service is and hopefully continue to work with you for years to come.

Updated on 5/29/2020: It was my first time calling to file a claim. The person was helpful and very thorough. He made sure I had everything I needed and he seem generally concerned about my issue. I would definitely recommend to others. The contractor reached out to us immediately to schedule a service call at our earliest convenience. The process was made easy.

The rep was polite and assisted me quickly and accurately while I was on a 15 minute break at work. He made me aware of discounts and coupons providing me a great price and deductible. He was able to take my payment right then so I didn't have to worry about following up to make any payments.

Service was very nice. 5 star. Steven was very helpful. He explained everything nicely. Good job. I was trying to get one year warranty. He explained about 3 year deal and I got deal for 3 years Steven gave us. Nice customer service. Company has to gave raise.

Review with Isaac. I appreciate his assistance in answering my questions. I signed up with your company because he made me feel very comfortable to have this insurance. He was exceptionally knowledgeable and nice. I passed your info. to a few friends that do not have any ins. on their property. Hopefully, they will also be smart enough to sign up. We all know, something will break eventually so be ready. Thanks.

I’ve been told my contract does cover coil leaks, then claims tells me it does not. My contract says it does. I’m very dissatisfied and DO READ THE CONTRACT TO SEE FREON AND MAIN ITEMS ARE NOT COVERED, SO WHAT ARE WE PAYING ALL THIS MONEY FOR? I purchased 2 warranties for 2 homes and the older home began to have some issues just after the purchase of this warranty however I had another warranty company and they only used one contractor so I switched, I wish I had never switched, claims takes longer than expected and I have emails to call them back but it’s not denied in writing, what’s up with that???? Hmmm.

The company kept took a lot of time to finish the project. The service the individual spent over 30 minutes with the adjuster seems like there were a lot of questions asked about the project that were very unnecessary. Overall though we did get the project finished. I felt it this should have gone a little sooner.

Salesmen were rather pushy. They wanted to rush everything. They made me feel that they did not have time to spend with me and rushed me whenever I had questions. I did not care for that. I mentioned that to them, but they said that wasn't the case. They answered my questions.

I’ve had the worst experience as a customer. My claim has been open since the last week of January. Everyone that I talk to says they are going to do something and they don’t. I had a contractor that y’all sent to me and he was taking bad about the company and said that he deals with 5 warranty companies and he said y’all are the worst out of the 5. The contractor kept ignoring my calls and hanging up on me when I called. Select tried to contact the contractor at 828-218-5844 and he wouldn’t answer their call so I was told that he would dispatch it to someone else. He said that the process would start all over and I told him I’m not going to pay another 60.00 for someone else to come out. He said since it’s being transferred I wouldn’t have to.

The customer service was extremely helpful all the time. When I had trouble with a local contracting company, they allowed me to go ahead and schedule my own service with the company of my choice. The speed of processing claims was quick. They always seemed very understanding to my needs! I will definitely recommend Select to my family and friends. Great company!

Rep was knowlegable, complete and courteous and reviewed coverage. Answered all my ?s and went over items covered, terms and premium. Richard was well informed and there was no pressure to buy. He went over the history of the company and the scope of the business. Let me know of 30 day review of policy with money back guarantee if not satisfied.