Select Home Warranty Reviews

Fred ** was great and able to answer all of my questions. My warranty purchase was easy. He made my decision to leave American Home Shield feel like the right move. Time will tell if it was the correct move, but if everyone's service is as good as Fred's, this will be a good switch for me. AHS has very poor customer service skills which is why I left them. Fred assured me that I will be happy with Select Home Warranty. Thank you Fred for not being pushy and answering all my questions.

The customer service rep, William **, was friendly, helpful, and knowledgeable about the services offered. I really appreciate his assistance in helping me choose a plan with an excellent rate and all the coverage I was looking for. Though I do not anticipate any problems with my home appliances or systems, I am sure this plan will serve my needs well in the event something does break down. I feel better just knowing my important home systems are protected. I have had other home warranties in the past and always recommend them to others as I appreciate the peace of mind having this kind of coverage provides. I look forward to building a new relationship with Select Home Warranty. Thank you!

Called in at 11 pm and spoke to a live representative. Good customer service. Received email afterwards to inform who was actually coming to my home. Gave a phone number I can call if the technician does not contact me. I look forward to my experience with the technician and hopefully he can resolve my electrical issue. Bought home warranty for a just in case type of thing. Did not think I would actually need them. Now I have 2 outlets that do not work and breaker keeps tripping when I use outside plug... Soo glad I have someone to call to help fix problem and save me money. I will definitely update this review if contractor is not up to par.

I had a problem with my HVAC system running longer than typical and it was making a loud noise. The upstairs was warmer than downstairs, but with a significance difference. I submitted a claim, but the contractor who took the job wasn't reliable. I called Select Home Warranty to let them know that this concerned me. Select Home Warranty gave me the option to locate a contractor in of my choice to complete the work, submit the receipt detailing the work done, pay them directly, and be reimbursed within 30 days. I appreciated this option being offered. I could choose a company with good customer service history near me.

I reported an issue online with a small appliance and received a call within a few hours or so. They took some information and helped me do some troubleshooting over the phone. When that failed they notified me that my appliance wasn't cost effective to repair so it would be replaced instead. That process is perhaps slightly overcomplicated (basically I pay for the replacement then get reimbursed up to the coverage limit after some paperwork) but overall I am extremely satisfied with the timeliness of the process and the resolution. This is what you want when you are shopping for home warranties!

The company sent out a contractor and the contractor stated that we had a compressor issue. When we received the email on rather or not the claim would be approved it wasn't cover in the policy. When I called to asked why wasn't it covered the guy was very rude. He asked if I had papers going back 3 years to where the air conditioning had been serviced. I said yes and instead of him giving me an address to send information to he hung up in my face. Even the contractor told me this company is a RIP off. They don't value their customers at all. Your company was not in a place to even try to assist me. The contractor even told me about other people that had issues.

Was very quick to send out a technician, they answered my email quickly and took care of our issue we had with our swamp cooler, I received an email that says they do not provide coverage the first 30 days after you start coverage so be aware of that, they are giving me $2000 in credit towards a full replacement of our evaporative cooler. Thank you Select Home Warranty for helping us out for the summer heat.

The representative was professional, knowledgeable and answered all my questions. I am a new customer so I don’t know about coverage as far as number of contractors available, quality of servicemen, issues reported that are excluded and ease of use yet but prices were very good, breadth of items covered seem good and I was happy with the cost, the additional discounts with a 3 year contract, the transferability and the ability to cancel in the future with a prorated refund.

I am disappointed with the decision that was made. I still haven't received a contract yet letting me know what is covered and what is not. I have a leak in my ac unit and I was told that it was not covered. Well how would I have known that if I don't have a contract. I did speak with a supervisor who was really nice and she had nice customer service. But all together I am disappointed and I'm wondering if I should keep ya'll because if something else happens to anything else will you say it's not covered as well.

Good Service by a Select Home Warranty, they assigned work to DLS Appliance Experts, they did a good job also. Thank you Select Home Warranty for helping fast. I can suggest for a Select Home Warranty for home insurance. They have good customer service and they pick up the phone fast and they try to fix our issue as soon as possible. Even they give us an option for the Select technician so we can find our self and they give us a credit back. Thank you Select Home Warranty.

Your agent Sol was very informed about the contracts and special deals I might be qualified to receive. I have had bad experiences in the past with similar contracts. Too early to rate this one. Experience was fine.

The sale representative Sol is very helpful to offer the help for me, and offer me different options to my benefits. 3-years or 6-years periods warranty services are very attractive price. Since it's a new HOW for me, I decide to try 1 year warranty service and see how the service is. The coverage generally is very broad, except the coverage for air conditioner. Too bad Freon, Freon leakage, and coil are not covered. I haven't make a service call yet, so I cannot comment on how good the call service is.

My ice maker wasn’t under the policy but they gave me an excellent price to add it. The customer service is amazing, polite and they contacted me before 24 hrs from my submission claim with a fair resolution. I will place a claim again and I hope will fix the ice maker, I think is a good deal to have a home warranty with this company. They gave me 2 free months and a free roof coverage.

I am new to Home Select Warranty so trying to navigate was a bit difficult. The next issue I have a problem with is when calls are outsourced to call centers outside of the US. It leads to information not properly being received. During my call I had to explain over and over which is very frustrating. However, to be fair things were finally taken care of despite communication barriers. All in all I am looking forward to my experience with Home Select. I just wish you all have the option to manage services through a customer portal.

I contacted Select Home to let them know about the plumbing issue I was having, they were able to get someone out straight away. The representative I spoke with was so kind. I definitely recommend this warranty service. The service provider they sent was able to work with my schedule and came in and resolved the issue very quickly. Hopefully, I won't need to use the service in the future but it's comforting to know my Select Home Warranty is there if I need them.

The person I talked to was very helpful, explained how to make my claim, very patient. I felt secure having this insurance when the plumbing problem popped up, I like that I can call companies to do repairs that I know I can rely on. That is very important to me. Having this insurance gives me a security I didn't have before. Unexpected problems have always worried me now I know I am protected. It gives me a security I didn't have before.

Isaac did an excellent job. He was very articulate and knowledgeable. He answered all of my questions to my satisfaction. The warranty coverage is exactly what I was looking for. My properties have lots of appliances and systems that I need to know will be serviced in case of any malfunction. I have peace of mind that my property now will have the coverage needed in case anything should go wrong. The cost also made it easy to obtain this home warranty. I would recommend you get their service.

I thought the representative (Sol)... was fantastic, He went further than he had to and got me a great deal for 6 years. I was told about the existence of home warranty programs while at work today. I checked it out online and contacted Sol to get details of the program. I am glad I did. If this program is all that is advertised, I am very Pleased with his help and Professionalism on the phone. I am looking forward to my plan being effective in 30 days!!

Bruce did great. He did an excellent job. He was very good. Great job Bruce. I will definitely use Select Home Warranty again in the future. Bruce was very informative, and knew all about the different programs there were to offer. Bruce is ok in my book. I bet he is well liked among his peers.

Mr. David ** was professional, very informative, and clear in presenting the available offers. He also assured me of what I could do if I was not satisfied with the program and let me know of the cancellation and money back guarantee policy within 30 days. It was pleasant to talk to him, and I was in a hurry to purchase a home warranty policy, but at the same time I didn't want to make a decision I would regret. David assured me I could cancel any time within 30 days and it made the decision easier for me. Thanks!

Select Home Warranty is the very, very best! The salesperson, Bruce with Select Home Warranty explained the coverages in detail with absolutely no pressure. It was a wonderful phone experience and I certainly loved the two extra months absolutely free as well as the $100 off after I had closed the deal! Communication was awesome and I felt like I was getting the best deal. Select Home Warranty does it right and I would them to anyone!

Select Home Warranty refused to cover a repair to fix my AC system that my warranty should have covered. Instead of honoring the warranty by replacing a failed part in my AC system they fabricated a reason claiming it was a "maintenance issue" and falsely accusing me of failing to service my system although I have the receipt from when I paid to have my system serviced a few months ago. Select Home Warranty should be held accountable for their actions.

Out of all the companies my husband and I have gotten in touch with Select Home Warranty seems to be best for our family. Select Home Warranty covers everything in our home that needs to be covered. We appreciate your company. We appreciate the coverage. We will be more than happy to refer Select Home Warranty to other homeowners In our neighborhood and beyond. Thank you so much for your customer service. We appreciate your business.

Zachary was a pleasure to deal with, very helpful, considerate and easy to talk with. Seemed eager to get me the best deal. I have had no past experience with this company and can only hope that future contact will be as pleasurable.

The company will not replace our refrigerator. They say it is too old and will only reimburse us $185 after we repair it or replace it. It can't be fixed or repaired for that amount. We have had 2 other claims and the company has done the same thing. They come up with excuses not to do what they should and never give us our money upfront. We have to wait 4-6 weeks to get a check from them after we have paid up front for their service and out of pocket for deductibles and repairs.

We have our washer leakage, The technician from 7 Star appliances came to get the diagnosis, he did find the fault, & said he will order the part. Let's see when our washer is fixed. I will be more than happy if the washer runs again as it was working before.

Unfortunately, there was absolutely no follow up with me personally from Select Home Warranty, ensuring that the warranty work had been accomplished in a timely and satisfactory manner. As of today, Friday May 10, 2019, they have just changed out the replacement part and the unit appears to be running properly.

Chase ** was professional and courteous. I already recommended Select to a friend based on my experience with Chase. She purchased a policy. I had one experience with a claim this past year. It wasn’t covered by the policy but the response time from my phone call to Select setting me up with a contractor with phenomenal. Something I really appreciate when the circumstances are urgent. Based on the experience with the Select staff and response time I would recommend Select again.

I have a LG front loader washer purchased for over $1000.00. They had someone come out and fix it and less than a month later it was broke again. Called back and the contractor cancelled his appointment on the same day and said they were going to order a whole new part. 2 1/2 WEEKS later and many ignored phone calls I receive an e-mail from Select Home Warranty saying they will give me $185.00 to REPLACE my washer because the the repair is worth more than the washer. The total part to replace was $250.00 and said I can pay the difference and they will send them out...BUT I have to send SHW the check for the difference FIRST. Now I am fighting with them to have them come out and fix what wasn't fixed in the first place! Same thing with my microwave. Over the range microwave only gave me $95.00 to purchase a new one because the repair was more than it was worth and my unit was only 3 years old. WORST COMPANY to TRUST!!!!!

I switched over from 2-10 to Select Home. My freezer went out & plumbing issues. I am still waiting 3 weeks later for them to dispatch someone to come look at my freezer & an authorization for the plumber. Do not sign up with this company. You get what you pay for. Oh, and if your ice maker breaks, it's not included in your fridge---it's an extra $40 to add that for someone to come look at.

The representative I spoke with was knowledgeable not only about the policy I purchased but my service area as well. He helped me save hundreds in policy premiums and also to lock in my rate for as long as I own the policy. Also, the gentleman I spoke to will also be my service rep and contact going forward. He was very helpful and provided his contact information before we ended the call. I’m covered for 6 years for the cost of a very discounted 5 years. He helped me exhaust all available discounts. Great value!

I was treated by a professional agent who was precise and very knowledgeable. My wife and I had numerous questions since we never had experience with a home warranty plan. Usually your real estate broker handles these types of things but we are selling our home ourselves. He answered all our questions and within 10 minutes we had our home warranty plan sent to us via Email. I would definitely do business with this company for your home warranty needs. KEN

Quick phone call and my questions were answered efficiently. Better options and prices than the competition, who we left for Select. I still haven’t received a copy of my contract, so I’m a little concerned - will update if need be. The coverage seems to be adequate, the service fee is what really drew us in.

Very easy to work with. As a recent home buyer the seller was happy to add this warranty to my purchase, which made the choice to buy the home a no-brainer. A great tool for buyers and sellers! Registration with the warranty service has been simple, and it is a very clear process to report a claim. It is great that claims can be submitted online which leads to quick processing. I would recommend this warranty service to anyone who buys an old home with used appliances.

Although the claims agents are polite, most of them don't seem to have much authority (or else don't take the initiative) to get issues handled. I have been calling in regards to the same electrical issue for about a month now. The first service provider came to my house, took my $100 deductible, said he wasn't finished and would be back, then was never heard from again (both by myself and SHW).

Fair pricing, multi year discounts. Low deductible. Friendly, helpful representative. Comprehensive policy discussed on telephone. Many options were presented to find the greatest value for our home. Info was emailed for review. Plan appears comprehensive in nature. Most systems covered. I have some questions regarding the limits of coverage based upon depreciated values. Also I am wondering about whether my upstairs AC unit is covered as well as downstairs. I’m hoping to get clarification and coverage to have a comprehensive plan for my entire home, not just a portion. Overall, I am optimistic that the plan will provide peace of mind for major systems, appliances and potential problems in my home.

Jonathan was knowledgable and helpful. I asked a number questions that he answered easily. He was able to present the product clearly, but did not pressure. There were a number of questions I had on how to file claims and what exactly was covered. I appreciated his ability to answer clearly. Select has good ratings with the BBB and I am confident we will have a good experience.

From start to finish, the process was simple and fast. When I 1st called in the operator was polite and knowledgeable and took my information and said I would hear from someone. Later on that day I got my confirmation email letting me know that my claim was approved and who I could contact to come out to repair our garage door opener. The person they send out was also very courteous punctual and knowledgeable and professional. Once he diagnosed that the garage door opener unrepairable, Select Home Warranty quickly and fairly gave us a price for a replacement opener. I could not be more pleased with the process.

I enjoyed talking to the representative. They informed me of the plans that were available. By answering my questions and informing me of the sales I was allowed to make an adequate choice. I purchased two plans. One for a rental property in Arizona, and another for a property located in Roswell New Mexico. The service calls were reasonable and they offered a lot more services than the other providers. I also liked the pool package that they were offering including the free roof service. It gives me peace of mind that I am covered for these additional items. I would recommend this service plan to anyone.

I was doing my research online for best home warranty and prior to that I had American Home Shield. I did a quick quote and few minutes later I get a representative clarifying few things for me. Very competitive rates and great coverage. Additional coverage that was unexpected is roof leakage at no additional cost. $60 for service fee is very reasonable. Representative reassured me that in my state service call almost always done the same day. Can't wait to try them in action.

I had a different plan with a different company for four years. Their annual fee kept going up and the service really went up. They were also slow to respond to my service requests. This plan covers more (including roof leakage) for less money and the service fee is lower. I like the idea of a five year lock in plan that is transferable if I sell this property and move somewhere else. The customer service representative, Bruce **, was very knowledgeable and helpful.

I have been working with Select Home Warranty for several months to get my air conditioner checked. I called last fall and no service call was ever arranged. Then the claim seems to stall during the winter. This was a concern for me since there was a consumer incentive available in case we needed to replace an old air conditioner with an energy saving one (mine is 20+ years old, so I am thinking that there are more energy efficient systems out there), but since nothing was ever done, the incentive expired, which I may or may not have been able to use.

Chase was very pleasant, knowledgeable and helpful. I received the Warranty pages as requested and my invoice promptly. We had several conversations over a short period of time. He explained the warranty and the coverage to me and was able to extend it a few month. I cannot rate the service at this time as I have had no opportunity to use it. Thank you, I will send a review at the time of service.

This was an ease. Great service all around. I checked around to other companies but this one came highly recommend by two of my neighbors. I hope the warranty won’t be needed but you never know. It’s great to know we are covered at a reasonable rate. My rep was great. Got me signed up in about 10 minutes. Answered all my concerned and questions. I inquired about strange service coverages. There is really nothing else to say. I haven’t filed a claim yet so I’m not able to comment on that portion of the process.

SHW decided my stove was not repairable and provided me with $150 cash reimbursement. I believe that is far below what I should of been offered. A comparable electric range cost is about $1000. I understand range is 12 years old, but if you don't want to repair it, you should offer at least $250, or 25% of the value of a comparable electric range. I'm just submitting my paid receipts to the proper email. Let's see how long it will take to get reimbursed.

Filed a claim on our heating system which is an oil furnace boiler. Customer service is rude. Different explanation as to why the claim is denied on multiple occasions. 1st denial was for an HVAC unit. 2nd denial was that valves aren't covered. Contract is VERY misleading and they have so many loopholes, it is safe to assume NOTHING is actually covered under this warranty. Save yourself the headache and buy your home warranty from another company. Stay away from Select Home Warranty.

Zachary was very helpful and answered all my questions. Offered me a great discount even though I could not accept it at this time. He did not push it on me. This policy will cut my monthly payment in half compared to the company I was using. Also explained monthly amount will not increase and service call is much less expensive. Received my contract as soon as we hung up the phone. So far so good, feeling very good about my choice of plans.

Awesome experience, glad I called. I had several questions, and all were answered quickly! I was able to feel comfortable that I would be covered while my house was on the market, and the new buyer would be covered for a decent amount of time! This is going to give new buyers a comfort level when looking at my house. I would recommend Select Home Warranty for any new home buyer, or for anyone selling their house.

I was happy with the application process. They were prompt and very efficient in getting my policy set up. I expected my contract minutes after we hung up. I feel I got a good deal compared to other home warranty companies. They were the first to contact me and the best available price. I will be using them for a long time.

I was honestly contacting Select Home Warranty to compare the Home warranty insurance that I was given at the time of purchasing my home. I was definitely happy with my representative Fred. He was helpful and really helped me compare both plans, the new and my current and ultimately helped enrolled me into my plan. I would definitely recommend their customer service and home warranty plans and I’m excited about starting a lifelong partnership with Select Home Warranty.

It was a pleasure working with the salesman. He called before I even got through looking at the offering on their website. He was very polite and professional and understood when we said no to certain things. He was not pushy which was very refreshing. He made everything so easy and understandable, and signing up was fast and simple. We are new to this so it was great working with someone who could answer all our questions. He looked for every discount we could possibly get. The price is extremely fair, we are looking forward to doing business with them.

Submitted a claim that was covered in policy but was denied twice for claim and company charged me after canceling policy and did not want to issue refund. Truly unprofessional as the sales representative was very rude.

Associate was very knowledgeable about the services, pricing and answered all my questions promptly. He was also great about offering me a discount that I feel other companies would have skipped so they could make more money. I have read many reviews about home warranty companies and Select was in the top 3, so I was comfortable in my choice but my Rep. Daniel made me feel even better about going with Select Home Warranty for protection.

Select Home Warranty provided professional and prompt service during pipe bursting over the family room. What was great about the service is that the technician was knowledgeable and isolated the problem immediately. On another service call about our refrigerator that was not keeping as cold as normal. Select was cooperative and dispatched a technician to the home right away. Again, Select chose a technician that knew exactly how to fix the problem, and he was well prepared by having all of the parts needed to complete the job. We lost no food. Thank you Select. Select is the Best... Thank You!

Besides Abraham calling when we asked him not to, all was well. His pushiness almost turned us off. My father has been with you for years. We had another warranty program. We hope this one meets our needs should something arise. It looks easy enough to file claims. The big question is, how soon are you able to get service to show up?

I worked with Greg ** to purchase my new home warranty package in which he was a great help answering all my questions. I was able to take advantage of the additional discounts and bonus months plan they have which was great. I also excited and helpful that I would split the payments to make the purchase work for my financial needs. I also like that they let you use your own licensed contractors if you choose to do so.

I was able to get my called picked up quickly. Nothing worse than being left on hold. The representative was courteous, very knowledgeable and knew what questions to ask for the proper plan, a clear explanation was given and gave me upfront pricing and the current promotion information with no effort on my part. Definitely a smooth transaction. I would recommend this company without reservation. Paperwork followed quickly, nothing left to be said- a quick pleasant experience.

I have had numerous home warranties in the past and actually was dropped by one company for using it too much. Jonathan assured me that this would not happen with SELECT. Jonathan's knowledge about coverages maybe feel AT ease and I purchased a 3 year contract for not only my own home but for my rental properties as well. I also am happy about getting a reduced rate for this service trade call fee for extending the warranty for 3 years, also being locked in at a price that won't increase.

I have been very disappointed with the service I am receiving from Select Home Warranty. I had my claim denied on my plumbing and no one even responded to me to tell me that. I now have a issue with my A/C and I filed the claim early yesterday morning and urgent. I was told that I would receive a response within 24 hours and still have not heard from anyone. I have water leaking into my house and I cannot get any help from this company that I pay for.

I have had a miserable experience with Select Home Warranty not 1 but 3 times. Every time I contact them for service, what I am asking is suddenly not covered. The latest refusal was my ice maker. When I took out the policy, I specifically asked the salesperson if icemakers were covered as some warranty companies did not cover them. I was advised that they were. I signed up and paid for a year of coverage plus 2 additional riders for additional coverage. There was not an option for a rider for ice makers so I assumed the sales person had given correct information.

Nice surprise that they support military veterans with a discount. Sales rep was courteous and understanding when I needed to cut short our conversation and get to the point. Looks like great coverage for a competitive price. They even have discounts for those who qualify as seniors. Extra coverage and flexible plan selection was also a bonus. Opting for annual contract plan versus a yearly plan can save you money. Locking in rates so there is no change is also a bonus.

If I could give them a Negative stars I would! I'd like to start by saying that they have a great sales team, boy did they sell the heck out of the warranty. I chose the premium coverage as I wanted the most thorough coverage for our new home. When I explained to the sales rep what I wanted covered he recommended the premium coverage so that's what I got. At the time I purchased it I was still covered by my then current home warranty, which he stated was a great thing since I could not make a claim on home warranty through Select for the first 30 days. For me I saw this as a WIN-WIN as I would have no lapse in coverage for my home.

Well, I did my homework with home warranty Companies the best I can and the price is the best around. If the service calls are as good as Mr. ** then this is the place to go. Very professional and nice, he goes thru the whole thing head to toe. Not too pushy. Great experience so far!!! Time will tell about the service but I fell very confident my house is covered. Very nice all around experience. Everyone who owns a home should have a home warranty this is a great place to start!

I have a problem with my dishwasher door not latching properly, I filed a online repair request, the next day they said they needed more infomation, I immediatly knew that this was going to be a problem. I called them and gave all the information to them. Two days later I was informed by E-Mail my repair request was denied. Apparently they do not cover the door latch. I then called and a agent spent the next 10 minutes reading me exclusions of coverage. Once again the repair request was denied. Talk about reading the fine print. Select Home Warranty did not mention exclusions when I signed up for the coverage. I wonder how many times they use exclusions for other customers so they do not have to pay for repairs.

The customer service was prompt and excellent. The agent on the phone was polite and helpful (Isaac). The prices appeared to be competitive with other vendors in the market. Weekend service availability was the most important selection criteria for me. The ability to call 24/7 was also very attractive. The service call fee is lower than other vendors. The multi year plan also appears to be useful. The option to transfer the plan to another house is also very useful.

Everyone was very nice and helpful to me. My claim was handle very fast. I must upgrade my account. I really love doing business with Select Home. Every time I called in about my claim, I didn’t have to stay on hold for over 2 minutes. I was actually able to handle everything on my 15 minutes break at work. That was amazing!!!! I will tell all my family, friends and co-workers about Select Home. I was glad that I signed up last year. Every home owner really do need some type of warranty for their home.

I purchased their, "premier warranty" and am very displeased. When they sold this to me they claimed it was the best warranty under the sun and they would even replace my furnace if needed. Well that was all B.S. as my furnace would make an explosion sound when it fired. The furnace was very dangerous and I had to turn it off, when I submitted my claim there is a drop down box to select your problem. I selected, "makes loud noise" which was the closest to my problem. Select told me they have 24-48 hours to review my claim. When they called to ask additional questions I asked them to resolve this as my heat does not work and it was around 50 degrees outside.

I was not pleased to find out that there would be a service fee for each individual item that needed to be repaired. I specifically asked about this prior to buying the warranty and was assured that like items in one call would be covered by the same service fee. I was totally disappointed about this not being the case when I needed the services. The repair appoints were timely and the service was great.

Very knowledgeable, helpful, answered all the questions, seems to be a good deal, has a good track record and as new customer we'll have to see how it works out on my first service call. Hopefully everything is as written! Looking forward to great contract coverage from a number one rated home shield company. Will recommend your home shield coverage to friends and relatives people that have home coverage service that are looking for reliable home coverage so we will be doing business together in the near future. Thank you very much. Hope this is a helpful message and description of your services.

I typically do not leave reviews but I am so unhappy with the experience that I truly felt like I needed to warn others before they purchase through this company. I purchased my policy for 3 years and paid in full because it was the best deal. I filed one claim which went pretty smooth. However this second claim that I filed has been such a headache.

My AC unit malfunctioned Sunday night, I submitted my claim right there and then. I had a representative from Select Home Warranty reach out to me first thing Monday morning. A tech from Veteran Air Conditioning was out the following day to diagnose my unit. He concluded that my Blower Motor and Fan needed replacement. The tech reached back out to Select Home Warranty to pass along the diagnosis. My claim was approved within 12 hours. My repair is scheduled for today. I am very pleased and satisfied with the service and cooperation from both companies.

Jeff was great. I am very glad I called instead of just doing it online. Jeff found something that seemed to be the right fit for your house. Great at explaining and answering my questions. And patient while I asked my husband what he wanted to do. I feel like he was looking for what was best for me, the client. We are newer to the home owning and it's always nice to have someone take the time to help you. Thanks Jeff **.

Jeff was a tremendous help. He let me know about all my options and explained them in details and was not pushy if I declined. I shopped around quite a bit before deciding and Select had the best rates, deals and customization than any other company I looked at. I just needed the major appliance such as HVAC and water heater and they were able to make that happen. I will definitely look into Select warranty again in the future for both my rental and my permanent residence.

I'm a single woman buying a new home in Arizona. So I did my home work and called and checked several companies. I spoke with Select Home Warranty company. The service Rep was very nice and explained thing well. Thanks for the good service Richard... They even offered additional month free. I hope I'm as happy with the service if I ever need it. I'm very excited to be moving and feel more secure knowing the coverage is with one of the best companies... Hope

Excellent and knowledgeable, explained the facts wells and made it clear to understand. We are moving into a new house in Maine so this coverage will greatly help us transition into the new house and new challenges faced. Greatly appreciate the time and information and look forward to moving in to the new house soon. Thanks again and I will definitely recommend your services to friends and family as soon as I can.

This is the best overall value and service I have found in a home warranty program. I have had home warranties for over 15 years. The company’s price is great. The web interface is user friendly. Also, they offer great sign-on incentives and payment options. The service call fee is much less than other companies. And they offer coverage options such as sprinkler systems. I would highly recommend they you compare their entire package to other programs out there.

My Whirpool dryer has been operating for approximately 10 years since I moved into my townhome. About the first of March the door started to pop open when in use. It does this pretty consistently but also intermittent so I have to keep checking to make sure the door is closed. Since I bought my warranty this is my first experience in turning in a claim. I have a couple others I will be calling in with my disposal and gas top after I get back from vacation.

We just purchased a new home, and we wanted to have our heating and air conditioning systems inspected to make sure they were working properly. The home inspection suggested they might not be. The technician who came out provided accurate work, and we were able to get it scheduled in a timely manner before closing. We were pleased with the service, and if we have issues with other covered systems, we won't hesitate to call.

Fast and easy and cheap. The guy I spoke with knew exactly what I was asking for and got right to the point. He got me the best deal and he has great customer service. I got what I need and for a great price. I will recommend them to anyone looking for home warranty. 1st home and 1st home warranty and I am satisfied with what I have. I will continue to use this.

I was very impressed by the professionalism of the guys from TPM Group. They were here when they said they would be. Very knowledgeable and thorough about the work they did with my air conditioner. I would definitely recommend them for other customers and would love for them to return to my house whenever I have air conditioner problems in the future. Would recommend Select Home Warranty for your home. I checked BBB to help me find a home warranty plan and Select Home Warranty was highly recommended. Very good company. Thanks.

Jonathan was great to talk to and easily explained all my options. He was very clear and walked me through all of the values I would get from a home warranty. Being a second time home buyer it was important for me to have the coverage in case anything was not as up to date as it seemed in the initial inspection. I would recommend to others as I think this is a great product and offers a wide variety of coverage options.

I researched several companies because I am a local real estate professional and have heard the good and the bad as it relates to clients and their need to use Home Warranties. So far I am pleased with the salesmen and how clear James ** and David ** went over all the options. When we need to use it I'll update my review to accurately depict what we experience and the process. I selected the longest most inclusive plan for my personal home.

The employee on the phone was really nice and helpful. Your answer to the thing I called about was quite tricky. I don't have the information you told me to look at. I feel they are just trying to get out of it. I will call tomorrow and see about it. I also asked about my electricity. It was not addressed there. I hope a representive can explain this to me tomorrow. I don't have a policy statement.

I talked to several agents trying to sell a home warranty plan, but I did not make a purchase until I spoke with Richard ** with Select Home Warranty. Instead of telling me about the one size fits all plans that all the other agents had been telling me about he basically customized a plan to suit my needs. That made all the difference in the world. I highly recommend him to anyone interested in a home warranty plan. I will even include his contact number for you: **.

Abraham was very knowledgeable and informative regarding my recent interaction, as a result I signed up for service with the company. I read the reviews and compared the cost to other companies. The cost of the plan is very affordable, and the service fee is reasonable. It is great to have and need, instead of need and not have. I look forward to having the proctor my family will need in case of a breakdown.

Bruce, was very friendly and educated about our policy plan, he explained everything to us and as a first time homeowner and Veteran he was very helpful in trying to find the best rate. My friend has a policy with you and she told me about your company and she is very pleased with her policy. I will definitely tell friends and family members about your services. I'll definitely spread the news about your company to other homeowners. Thank you :).

CHASE WAS GREAT. HE EXPLAINED EVERYTHING VERY WELL. TALKED ME RIGHT INTO THE SERVICE. This series seems like a great deal. I'm looking forward to doing business with this company. Chase was very nice and willing to explain everything to both my husband and myself.

David ** was very helpful on the phone, and explained all of the various options and associated pricing for me so that I was able to make an educated decision as to which level of service would be best for me. He did not pressure me at all, and made sure to follow up with me to provide additional information if it was necessary. I really appreciate his approach and the way he handled things with me. I would recommend Select Home Warranty to anyone.

I called to ask about a new policy and Jeff and Bob were very helpful and answered all my questions. I just purchased the policy today so haven't used it yet but I appreciated their help and approachability. When I called I didn't have to wait on hold at all, I immediately got someone on the line and that makes a big difference. I also appreciate that the VIP service comes without a cap on any specific appliance up to the max of 15k.

Bought a Home and Rental policy for a 6 year period. Great deal. Check back with me after my first claim. To see how it works out. I am sure it will be great. Very easy to talk to. No high pressure sales. Just a question and answer session and boom, contract was. Done. Oh I forgot to ask about pool pump coverage. I am sure it won't be a problem to add on to my home policy.

The customer service person was very helpful. The representative offered me multiple deals for 2 years, 3 years and 5 years. I just could not afford to take advantage of the offer at this time. The representative explained how the warranty worked and what the deductible was. I thought I had bought a home warranty at closing so was glad to see that I could still purchase it. Hopefully I will not need it in the future but I feel better knowing that I have the coverage.

Ray provided me answers to my questions, and returned my call the following day as requested. I appreciated him providing me time to do my research, and his willingness to work with me to provide me with an affordable quality service. I compared the service of Select Home Warranty to another company a friend has, and found the reviews of Select to be more favorable. That fact, coupled with Ray's follow through, convinced me to get service with Select.

This was our first experience with having to use the home warranty service, they helped with letting us know the process, was pretty quick on locating a local company to come out and help us. Was very pleased with the quickness of someone coming out to take care of our issue. Very knowledgeable and great service on getting us back up and running with hot water. I would 100% recommend Select Home Warranty for your home warranty company.

AHS suddenly increased renewal fee and willing to change it. Based on review I called Select Warranty, Sales Rep Jonathan ** explained value proposition going with yearly to long 5 years. I was not convinced to pay upfront whole 5 years price. Then he offered 3 yr which I am willing to take a RISK. They are also offering 6 months free and other freebies. Now I have to wait and see the service when it is needed the most.

The operator was very friendly and helped me in a timely manner. She put me on a brief hold to research the matter. The first contractor which info I received did not contact me. I contacted the company twice with no luck. Now I am waiting to get the information for a new contractor. Hopefully, this one will get in contact with me as soon as possible and fix my ice maker which is not dispensing ice cubes.

Angel was exceptionally professional and helpful. She reviewed the need for yet another contractor and my reimbursement for a previous plumbing issue. Excellent and caring and that has not always been the case with other representatives. I would recommend Select Home Warranty to anyone buying a home. They are always there and typically very caring and professional. I appreciate being taken care of and my home is the second most important thing in my life and they do their best to assist with any issues.

I give my experience a five star. My salesperson was super nice and was very helpful. He answered all of the questions I had and was very patient with me while I was talking with my husband about this and also patient when I was checking the status of my monthly expenses to see which plan I could really afford. I feel that you have a very good person to work in your sales department customer service. I give a five star with this young man. This is a good coverage. I rate a five star and for the value I rate a five star.

Excellent call for services - would recommend to a friend. Professional, detailed, and fast. I was comfortable with the agent and with the service. I had some concerns about pricing and add ons, but this was handled very well by the agent. In dealing with other plans, they had various tiers... I appreciate a single tier and a manageable deductible. The pricing is competitive and the coverage is also good. I could potentially have same day service and this makes me extremely happy!

Salesman helped get me the coverage I needed for a reasonable price, also made me happy with a $45 per service rather than the usual $100 charged by some other home warranty companies. I haven't used the service yet and probably won't have to but as they say "Better safe than sorry."

David did an honest and accurate job of explaining coverage. I had my doubts being a previous customer of American Home Shield, but he convinced me this was a better product. Thank you David! He convinced me Select had better customer service, that I could choose my own contractor, and the response time would be faster. He also did a good job of explaining the thirty day waiting period.

I had a great experience with Daniel **. He was both professional, and very knowledgeable - he was able to answer every one of my questions with ease. He also comes across as a really genuine person. I enjoyed our conversation as well; I felt no pressure to buy, which was a lot of the reason that I did purchase with your company after researching several others. Thank you, thanks Daniel :-)...

Dishwasher repair. Entire process was smooth starting from filing a claim to repair. Just need to pay for the service call of forty five dollars. Am happy with overall service provided by Select Home Warranty company. Recommend it. Customer service was quick and assigned the work order to the appliance repair company who in turn contacted us for scheduling the repair. Once scheduled, they arrived on time and completed the repair to our satisfaction.

Richard ** provided great service and a mountain of information helping me make a good decision for my purchase of a home warranty. Many Thanks! I will recommend to my friends and relative for any future home warranty coverage.

I spoke with Sam ** and he went above and beyond to explain the Home Warranty coverage to me and offer the best plan. I am a Realtor with KW, so I will be sure to recommend this program to my office. I was pleased with the experience and service. The plan also covers more than our current plan did at a rate that is more cost effective. We look forward to working with Select Home Warranty.

Alan was friendly, and thorough in explaining the coverage and the cost of the Premium Contract. He discussed how I could get free months of coverage, and guaranteed rate for 3 years or more by pre-paying. He was not "pushy", but offered me the extra benefits, with full explanation, and accepted my decision to decline the extras without sounding like he was offended, and told me I could change things in the first month, if I should decide to do so. I would certainly consider him a good representative of your company.

The salesperson was knowledgeable and explained what I could get. Answered all my questions about prices, what was covered, gave quote options. I believe he gave me the best price and option for my home. He was courteous and I appreciate his time in explaining how everything worked with the warranty. I would recommend Select Home Warranty to my friends and family, I have been looking for a home warranty and finally decided on Select Home because they gave me the best for my money.

We have been working with your team for 18 days and have been very pleasant. It has been the A/C company that has been dragging and saying they have sent the information required. Your team is currently looking to send another A/C company to our house to have them look to see what needs to be fixed on our A/C. Really appreciate that your team is understanding and willing to work, but 18 days is a long time to be without an A/C, luckily we have been out of town on a family emergency during this whole process, but will be back next week and hope to have our A/C fixed before we are back in town.

I found Select Home Warranty to be competitively priced for multi-year senior coverage. I have not had any experience yet with their service, but the representative was very helpful in obtaining the best pricing and coverage by asking questions regarding how long I planned to own the home and which discounts I might be eligible for. Roof leak repair is an added bonus for signing up today.

The renewal process was quick and easy as I was called by Select Home Warranty about my renewal, which helped in the process. I will note the representative advised there was not a termination fee (if termination was necessary), which I confirmed at least twice. As an attorney, I'm happy to see the contract arrived quickly as well for my records. Good value included as well as my rate was decreased as was my service call fee. Overall happy with the experience. Thank you.

The agent I spoke to on the phone was courteous and knowledgeable. To be fair I called on a Sunday morning. Unfortunately it’s Tuesday and I still don’t have hot water or service call scheduled. I was told it could take up to 48 hours. I’m not sure if that means business days or not. But anyway I am still waiting for an email or phone call to find out when this call can be scheduled.

Over the weekend I decided to look for a home warranty company. Of course I went online to review the best and Select Home Warranty came up at the top in almost ever review. They have been great to deal with signing up. Isaac went above and beyond what I had asked for to earn my business. They want to get your business and make sure that you are satisfied. The process was very easy and straightforward. Will be recommending them to friends and family.

I was unhappy with my most recent warranty and was researching home warranty companies when I reached Daniel. He was very helpful and patient as I asked many questions. He explained the different options, made suggestions and helped me make the most informed decision for the warranty best suited for me. I am very happy with my experience with Daniel and I am looking forward to a mutually beneficial experience with Select. Thank you Daniel!

I called to get my clients a home warranty on the townhome that they bought in Evergreen, CO. Bruce ** was very courteous and helpful when helping me choose the right plan for my clients. Initially, I was going to buy only the Bronze plan, but he showed me to the value in buying the platinum plan, and I was very grateful for his help. I would definitely recommend him to other realtors who are looking for home warranty.

Alan contacted me following a quote I had requested online. He was very helpful and professional. I appreciated his explanation of my options and pricing. I feel the program we selected fits my needs very well! I plan on talking to a family member about your program to see if they are interested as well. I also was pleased to learn that your company makes a point of using local services providers. I have heard of home warranty companies that don’t always do that.

I am a single woman with a primary residence and a rental property. I am not very handy. I purchased home warranties on both, for the small monthly fee I would be stupid not to have this peace of mind and quick assistance with things around my home. Service calls usually in 24 hours, repair or replacement on the major systems in my home. I am so thankful to have these policies. Thank you so much, this is an excellent value.

Great customer service. Easy onboarding for new plans. As soon as I signed up online I was contacted by an agent and he walked me through all of the options and ended up saving me more than I originally thought. I wanted to sign up for the monthly plan, but when I was notified that paying for a year in full at the time of sign up I would get 2 additional months free, along with an extra added benefit of roof leakage.

I had a problem with my microwave tripping the breaker, don't know what the problem was electric or microwave. Select Home Warranty told me to go buy a new microwave and send in receipt for reimbursement. I sent in receipt. They told me it was under review wait 24 to 48 hours to hear back. It has been 8 days now and now they told me they are sending me $125.00 not full cost of microwave which cost me $419.19. I asked them several times to check it out as I wasn't sure why the breaker tripped, they said it was cheaper to replace the microwave, and when I asked about what to do if it wasn't the microwave. They told me to call back and make a claim for the electrical. Turns out it was an electrical problem not the microwave so now I am out $419.00, plus $100.00 for installation.

I feel that I got an awesome price for good coverage on my new home! I loved getting the extra discounts and coverages. I wish I hadn’t received so many spam calls after receiving my quote- it was like 5 a day for a week. However the plan itself is great and the sales rep, Fred, who helped me make the purchase and get everything set up was super helpful. This warranty will give me peace of mind when purchasing and moving into my house. Can’t wait!

I discontinued my home warranty with Total Home Protection because they claimed to covered a lot under their policy but instead they do not cover anything. My family waited 3 days on the coldest day during a snow storm this past winter before services could be provided to my home. I had a 6 month old baby living with me. When I called Select Home Warranty, Nathan **. was an excellent sales representative. He apologized for my mishaps and informed me that the company has 24/7 protection. He offered multiple discounts as I applied for them as well. I really hope their services are as good as the sale representative.

This company absolutely failed to provide the service. Look at the BBB reviews and complaints, I only wish I would have reviewed the before handing over my 600 bucks for the Warranty Protection. This company needs to be investigated. Veterans and Active Duty, please do not waste your money with this company. There are plenty of other companies with credible performance and reasonable reviews. Do your research and find one that will be honest and give you the benefit of the doubt.

Guy came out to fix dryer on Saturday. I'm still waiting for him to get back to me to see if he can get the part. It's been 3 days now. Hopefully today I will get a call from him. I really need it fixed ASAP. Other than that everything went good. The customer service was great and technically came out in under 24 hours. Just waiting now to see what the outcome will be to see if they can repair or replace my dryer. It just a waiting game now.

English could have been a little more clear, representative I felt was a little confused, on how to ask questions, other than that the call went well, but I'm always disappointed in the service of Select Home Warranty, I hope this time the service will be covered. Also the 48 hours to respond is a little too long, specially if you have a plumbing problem, and water is running everywhere. Some things need immediate response.

Completely professional and polite. Was a pleasure to deal with. Explained everything completely and thoroughly. Made me feel confident that in the future if I had a problem with any of my covered areas that it would be taken care of in a quick and efficient manner. He also helped me to decide on this company vs another I was thinking of enrolling with. He thoroughly explained all the different systems that were covered and that each and every one of them would be administered to in a very rapid and complete manner.

Bruce ** was very helpful and explained the warranty thoroughly and clearly. Mr. ** also explained the various discounts available when securing coverage and was helpful in allowing me to consider all options involved. Mr. ** was very polite and professional and provided excellent assistance. I'm looking forward to the warranty going into effect. I also appreciate receiving the warranty by e-mail. instead of regular mail since e-mail is much faster. I'm pleased with the annual fee and the $60 trade fee when the service representative comes to my home. I previously had a warranty with a higher annual fee and a $100 service fee, which was too high.

I thought this was a serious company. But I was wrong... When I bought this warranty I did it because I was going to be out of the country and I want to leave my family protected but I was wrong. They don't fix anything. Always find the way to scrub you up. They don't check anything we you buy it.. is because they don't care, they are not going to fix anything anyway so if somebody is thinking to buy a warranty from this company. Think twice or look for other option. It will be so easy to buy it.. if you want to try. They won't even come to your house to check anything. Like I said is because they don't plan to fix anything. You don't have to sign anything but when is time to fix something they said the agreement.. which one. I never sign anything. So disappointed.

My fairly new dishwasher filled with water and then refused to run a cycle and at that point failed to run or drain. Your service company arrived two days later. These gentlemen were professional and worked quickly to determine the problem! Your company did not waste any time in responding with a decision to pay for the replacement of my dishwasher. Thank you for your help, I will be glad to recommend your home warrant to my friends and neighbors. Pam

Pool filter. They contacted promptly to make sure they would get the right service tech sent out. The device tech was knowledgeable and friendly and answered all my question It was fixed in a timely manner. They have great customer service, with willingness to help and provide information. I was very happy with the work done and now my pool is sparkling and ready for my kids to go swimming, in fact they have already jumped in. Thanks for your help.

I recently purchased a home warranty with Select. The website was clear and concise and simple to understand and navigate. After making my selection, I received a call from a customer service rep. He carefully explained the warranty and explained other options they had without being pushy. I am happy so far with my experience with Select. I have used a home warranty for a couple of years and I recently found out they were not rated very good. So after researching, I was pleased to find Select ranked in the top three of all home warranty companies! I feel more confident now that my home will be taken care of.

Was looking for a good home warranty plan and found Select Home Warranty. The website was easy and simple to use. And after I submitted the information for the plan I wanted they called me within a few minutes to finish setting it up. The customer service guy was really nice and informed me of the even better discounts that they offer. Which was a very nice surprise to find out you can save even more money. Overall for just starting with this company I have had a very good experience.

My initial account setup was a good experience. The gentlemen I spoke with was nice and informative. I feel that the pricing is fair compared to other companies I have researched. I also saw that they has decent reviews with some home warranty review companies, which helped me choose. I also appreciate the free roof leak coverage. Signing up for service was easy. I'm hoping that the actual service is as nice and easy as the initial set up was.

Select offer great plans at reasonable cost. The annual maximum is the best I could find - they seem to have less exclusions than anyone else in the industry. The explanations I was given were thorough and clearly laid out. I talked to Fred who was very knowledgeable and could understand my exact needs. I don't have experience yet with submitting a claim, and getting the quick service they promise, but can only talk about the sales process.

Select Home Warranty claim process was very easy. The response to my claim was quick and friendly. I had an appointment within hours and an actual visit within a day. It was about as painless as I could expect a plumbing emergency to go! The plumbers they sent were very responsive and courteous. It just took this one incident right after moving into my first home to be glad I purchased this warranty. I would recommend this service to a friend.

Select Home Warranty was great to work with! Very fast and easy to use!! Our thermostat decided it was going to die on us, so I called Select Home Warranty and they had a technician call me right away to set up a time to come look at it. He told them what the problem was and they gave me a price that they would cover. We did have to pay out of pocket at first but are getting sent a reimbursement check.

Ray ** is the sales associate who helped me on this process. He is friendly and good with knowledge. He also gave me good explanation of the policy and good price match as well. Walk me through the whole process of how it works. I'm looking forward to starting my service with Select Home Warranty soon. I'm satisfied his customer service and want I will have for my home. I'll definitely recommend Select Home Warranty to my friends or colleagues, or my neighbors.

I called Select Home Warranty on behalf of a client who was looking for better coverage than American Home Shield. (They are the company recommended by my associates as a licensed Realtor in NH and I have used them many times.) I found SHW online and had great reviews! I spoke with Fred and he couldn't have been more pleasant, informative, and helpful. I ended up purchasing a 3 year contract for my OWN home. Much better coverage, better service, lower price - excellent experience as a new customer. I will be recommending SHW and Fred to all of my clients from now on!

Me and my wife are now disabled so we have to watch our budget now, after being with your old warranty company for 17 years they couldn’t help us at all other than removing some of our current coverage so today we sign up today with Greg **. from Select. He was great with his Customer Service! Now we’ll have to see what happens when a work order is needed in the future, but now so far so good!

Mr. ** was very professional and very informative. He answered all my questions in a timely manner. I feel that the deal he offered me is going to work very well for my family. I’m looking forward to a problem free year in home maintenance. If all goes well I will definitely tell my friends about the services that you offer. I felt the whole process was very easy to deal with.

Sprinkler system repair. This is my first experience using this service. Up to this point they have been spot on. Will add to comments later if the company that I have been referred lives up to its end of the bargain. Customer service was receptive and efficient. Gave me the name of a reliable local company to handle my repairs. Review of the local referral is another matter altogether. If they perform up to the standard indicated by Select Warranty, then we can give all 5-star.

My customer representative was very helpful. He explained everything in great detail... He was very knowledgeable. I'm so glad that I picked a great home warranty company!!!! Just knowing that a service technician will be local is very pleasing. With my last home warranty company, the technicians would come from Louisville or even Cincinnati. Those guys did a poor job. Frankly... they just took the service fee and toyed around with whatever needed to be fixed. Sometimes the service guy would have to come back two or three times to get it right.

I had a simple tub drainage issue and filed a claim for a plumber to unclog the drain. This has been the most horrible experience ever. The first contractor Select Home warranty sent came promptly to help but SHW denied them from doing the work saying their cost were too high. I had to wait two more days for another assigned contractor. This contractor never called me and when I contacted them the plumber told me they no longer do business with Select Home Warranty because of an ongoing dispute.

Staff was professional and helpful, they were able to resolve my issue in a satisfactory manner. The problem was caused by a misunderstanding of the coverage parameters. The staff reviewed the contract with me thoroughly and we discovered the issue. They were then able to provide a resolution that was appropriate for the problem. I was satisfied with the resolution and we now have a claim that will be handled. I hope that any future issues, if there are any, can be resolved in the same professional and positive manner. Thanks to the Select Home Warranty staff for all their assistance with this issue.

I just spoke with Kevin **, and he was very friendly and very educated regarding my questions on Select Home Warranty's policies. Kevin went beyond my questions and took the initiative to assure I had the best value for my money, as well as did his best to accommodate to any restrains I had as a customer. Thank you so much Kevin for all the hard work that you do, I appreciate your time and effort.

A very Prompt response to our needs. Our Air conditioning unit started humming and then went out: naturally on one of the warmest and muggiest days of Spring. The Customer service representative was very understanding of our immediate needs-and emphasized with our concerns. She will put in an emergency request as my 86 year old mother has a difficult time in the heat. I received an Email almost immediately identifying a claim has been submitted and a company will be assigned within 48 hours. It usually much sooner to receive a response.

Filed initial claim over 10 days ago. Claim was validated and contractor was sent out. SHW then denied the contractor from doing the work because the cost exceeded their guideline. Assigned another contractor days later who refused to book an appointment with me because they said "we are having issues with this company and are no longer accepting work from them." I have called repeatedly and said it will get resolved. The final straw is now I have received an email saying this is not covered in my contract after they have approved it twice and it clearly stating that it is covered in my contract. This company is very unhelpful and I am seeking a full refund of my recently renewed contract with them.

Toilet blockage. I was very satisfied with my experience with the claims department. They sent me over an email right away. I am waiting for the rest of the process and I am hoping it will be dealt with in a timely manner. This is my first time with a warranty company and I have been hearing really good reviews about the company so this is my first time filing a claim and I hope it goes smoothly.

Representative was nice but sounded like a robot reading from a book of excuses. If I paid over 1,000 dollars for this protection plan gentlemen told me it would take 24 hrs to have it fixed when bought warranty. Made claim on 4/28/19 at 9:30am. Received phone call from contractor on 4/29/19 at 8:30am. Was told cannot come out until 3 days later on 1st or 2nd. That is 4 days out????

I applied for a home warranty online. The following day I received a follow up call. The caller was courteous and professional. He left me with a contact number if I should have any issues. In that I had just cancelled my contract with American Home Shield due to lack of service and lack of any follow up to calls regarding issues with service this call was appreciated. All companies are good in the selling phase. It's the actual follow through on service that is what is important. In that I have not used this service yet. I cannot comment.

Samsung washer will not spin. Call was answered on a Saturday night at 10 pm. Excellent. Response was reassuring and accepting of responsibility for disciplined follow up. Also able to speak with an individual on Sunday although I was disappointed to learn that dispatch was closed on Sundays so my need for a repair technician would not be scheduled until Monday. I had hoped to get the washer repaired on Sunday. The key now is to get a qualified repair tech here soon.

My A/C unit would not come on. I called for a repair. I was pleased with the time I was on hold. I waited for less than 2 minutes before I talked to someone. They took the time to understand my problem. I was informed of the steps and what to expect. At this point I am pleased so far. Now waiting on EMAIL for the repair appointment. I was told to expect a EMAIL with the name and contact information. When I get the EMAIL I am to call and set time and date for repair. This is great so I don't have to make repeated calls to set time for the repair to take place.

My A/C unit was not blowing cold air after starting it up for the summer months. I put in a service request via. email. I rec'd a prompt respond to my request and a contract was assigned. The contractor came and checked out the system. He checked my filters, which were fine and then checked the system with his gages and noted that it was low on Freon. He added a couple of pounds of Freon which got it working properly.

Sam was the agent who assisted me. He did an excellent job providing the details of the coverage. He was professional and courteous. Sam also, shared the 3 and 5 year extended policy and went over the benefits of it. I will be taking out a 2nd policy on another home we have as well. I was recommended by my sister in law and brother and I’m glad they did. I would have no hesitation to recommend to my friends.

I spoke with Sam ** and he was very thorough explaining everything to me. I feel confident that I chose the right Home Warranty company. I hope that I don't have to use you but I feel secure in knowing that that there is a company that is there for me in case repairs need taken care of. There is only one income in my house and my money only goes so far and this is great peace of mind!

I had an issue with my car garage door. I have had to call multiple times to get a help. Customer service was very helpful in attempting to find someone available however it felt there is a lot of lag in the process to find someone in short notice. They assigned one person who later told me was out of town for 4 days - it should have been known to SHW before he was assigned to me. Overall happy with the effort but not very happy with the result.

I just joined Select Home Warranty on 04/27/19. I received a new customer call back call on 04/28/19 in which the advisor was very professional and informative about Select Home Warranty and he answered any questions I had at the time of the call. He informed me on where to find the phone numbers and who to call if I have any questions. I would recommend the Select Home Warranty to my friends and family.

Sol **. was very helpful at explaining the home warranty details to me. He took the time to listen to all my concerns which such if an issue occurs on the weekend am at going to be able to get hold of someone to help? He assured me that won't be a problem. I can now sleep without worries; knowing that a reliable technician will response to my call. I will recommend a friend for future references, you can count on me the favor. Thank you again for your help...

Oven repair. Spoke with Gabriel on the phone concerning my appliance repair and he was very helpful. He was very pleasant on the phone and easy to talk to. He said he would contact a supervisor for me if my technician would not contact me within 24 hrs. So, if the technician doesn't contact me tomorrow for repair on my appliance I'm hoping a supervisor will step in and get it done quickly due to the fact that I need this appliance working. Hopefully it won't take several calls for a response. Thanks Select Warranty, Trusting in your integrity to get the job done.

Do not get them. I called and submitted a claim online. I never got a call from a technician. I called 3 days later. They said, claims can be made after 35 days. I told them their rep to me 30 days and they had already taken my second payment. I still have no hot water. Rude people and cheap labor employees. Never used this company again.

The caller was very persistent with the sale and still got the address wrong. Listening is very important when trying to sell a product over the phone. The caller repeated the correct address but the contract address is wrong. I will be calling customer service to make sure it is corrected. Sometimes there is an issue with getting information corrected after contract is generated, I sure hope this will not be a problem or I will have to cancel the contract and go with a different company.

Never received my welcome packet, despite two phone calls requesting it. Five months in, my HVAC has died. It’s been two weeks today. Still no repairman to come look at it, it’s hot and we have no AC. I have to pay the $80 for technician to come diagnose the problem. After that, I am not sure how much they are going to pay to repair. I may be better off without the coverage, am not impressed so far. Without my welcome packet I am flying blind.

I am getting a Great price for coverage plan receiving. Good customer service. This is the second home warranty company I have had. I have had way less wait times to speak with representatives when calling customer services and representatives seem more knowledgeable. They try and make sure they understand issues before submitting claims. Claim process takes a bit longer than I'm use to since it's mostly done through email. I would still recommend this company to anyone.

Overall very happy with the rep. I left American Home Shield after 2 years - Hope the service will be as good if not better as I have not had any issues with them. Price with Select Home Warranty is extremely aggressive with coverage - Ended up getting additional 6 months for free with 3 year agreement. AHS kept raising the rates every single year - This way I don't have to worry about it for a long time.

Noticed room temp in the house was reading 76 degrees and the thermostat was set for 70 degrees. We reset the system and went outside to the heat pump and noted the compressor was not working. I called Select Home Warranty and reported the problem. I was notified by e-mail the same day of the name and number of the service company handling our claim. We contacted them and they came the next day to diagnosis our heat pump. The problem was identified and the required part was ordered, Select e-mailed me that afternoon to tell me our claim had been approved. This was a seamless process and I am completely pleased with the service provided.

We are pleased with the service we received. Bruce was very helpful in explaining coverage and getting us set up. He patiently detailed the parts of the contract and walked us through the process. He addressed our cost concerns and encouraged us to consider all options of ways to pay. When I told him I needed to discuss the information with my husband before purchasing, he did not try to bully me into signing up and then cancel if we didn’t like what we saw. We look forward to working with Select Home Warranty and Bruce- when we need it. Thank you, Bruce.

Well first of all the customer service individual was polite and I could understand him. He made sure I understood the process, although later my claim was denied which I also understood why, which in some cases in the 30 months I've used your service I couldn't understand, but now I see some things are not covered so I need to ask why because maybe you provide additional coverage for a separate price which I understand.

I have been trying to get my septic tank fixed for many many months. I selected a tech (Richard ** and sons). They have not returned to do work even though I have called them several times. I talked to Max, on 4/22/19 at the warranty company and he called Richard septic comp and is now getting new tech to come do the work. First time this warranty comp has sent me a follow-up email and helped me. Only issue now is I was suppose to hear in 48 hours about the new tech and have not heard and it is now 4/26/19 so I have to follow-up with the warranty comp. My major issue to date is I have to always follow up to get any action. So my stars are based on experience to date. Max was one of the most responsive representative to date.

Select Home Warranty sent a great HVAC technician who found the problem and corrected it immediately for us. He let me know exactly what was wrong and made sure it was repaired. The process was efficient and thorough. I really appreciated how I was treated and that my claim was covered. Getting the home warranty was a good decision for me. Select Home Warranty did what they said they were going to do with helping me fix the problem I was having. Thank you!

A/C making an unusual noise. Not sure what part is making the noise, could be the fan or motor. The questions the customer service asked me seem to be answered by a technician as I can't even see under the lid of the unit to determine what is causing the issue. I've never had a pleasant experience with SHW, always stressful communicating with their claims intake specialist too...difficult to understand, background noise and "I'm sorry about that" seems to be their catch phrase to any question!

My heat pump was not working to produce heat, therefore, I contacted my home warranty (Select Home Warranty) provider for a service call. I received a quick response from the warranty customer service department who quickly contacted their HVAC vendor to service the unit. The problem was diagnosed in less than 10 minutes and repaired within minutes thereafter. I was amazed at how quickly I received resolution. My wife and I were very satisfied with the service we received! We were happy that we purchased a home warranty plan through Select Home Warranty.

I spoke with a representative who answered all of my questions in a clear, concise manner. The process was quick and easy and I now have a great home warranty policy on a home I am in the process of buying. I feel much more comfortable buying my resale home knowing I have this policy that will cover ALL of my appliances! Knowing I can have a technician at my house within 7 hours of any appliance failure is a huge plus and the 24 hour, 365 day claim center provides a peace of mind I desperately needed!

This is our first time using the home warranty so we were not sure what to expect. I called about our A/C not working. Someone was dispatched same day. Unfortunately the part is not available. The repair tech said it would take 48 hours for the home warranty company to approve the repair and then the part would be ordered and would not be in until some time next week - he couldn't say when. So looks like it will be warm for a while still.

Customer service was great! The price was very good! He explained everything that was covered. The coverage was a great value. I had shopped for coverage with everyone. This is the only warranty company that I found that would even cover roof leaks! He even held on the phone for me for ten minutes while I had to help my elderly father to bed. I would definitely recommend to a friend. Thanks so much for such an excellent affordable value!

Great experience! While sale started out feeling pushy- Fred was patient with me and wasn’t pushy in the long run. He waited for me to get my purse and helped to get me the best deal- better than online! I would work with Fred again. Ended up going with the platinum plan. Hope that if I have to use the service that the experience is the same.

I was satisfied with Select sending out a repair guy in about a week or so after I made the claim! But not happy with the service guy that came. The first one said it was the pump and needed another one. Ordered it. A second one came to put it on and said the first one was new and didn't know too much and said it wasn't the pump but put it on anyway and that it was probably the way the clothes were getting unbalanced in the washer!! Don't believe that! still checking to see what's going on with it!

I was misguided with the reviews that Select warranty has. This is the first time I tried to change my warranty company to save few dollars and I got my lesson. Select warranty dont let you open a single claim when you have multiple appliances or things need service. You have to open separate claim for each item and pay deductibility for each item separately. Not just that I got this warranty less than 6 months ago and now unfortunately my a/c condenser leaked and ice maker not working so they made me open separate claims and end up rejecting both the claims saying they don't cover those 2 items, I have to pay $39.99 extra to cover ice maker. I have been with AHS for last 7 years and never was my claims rejected with that silly reason. Beware with Select warranty... Read the disclosures carefully before you go to SELECT.. I say do not go for SELECT warranty...

We received a fast response from Select Home Warranty about our Claim regarding the Air Condition system not cooling enough. Information was provide over the phone and we received an email confirming that our claim was properly considered. The made us aware that this process usually takes up to 48 hours, and an email will be sent to us with the Technician's information. They mentioned that a local technician will come to our home to diagnose our Air Condition system.

I never knew about home warranties until I saw an ad on Facebook about Select Home Warranty. I got an amazing deal and they worked out payments. Definitely would recommend to anyone. If you think you can’t afford it, they will work with you so you can all while ensuring you get the coverage you need. The customer service was amazing and so helpful with all his explanations of the coverage, how to submit a claim and everything in between.

I was very pleased with how quickly SHW got back to me once I opened a claim. I was informed with each step via email and was told what to expect next. I received a courtesy call to let me know That the technician was at the appointment before mine and when to expect him. The service technician was very friendly and was able to complete the repair with no issues. He left his number in case there were any issues. He left the area clean and put everything back the way it was.

I got a warranty with Select in January - my heating system stop working. I contact select to put in a claim. My granddaughter lives with me. Select did nothing for the whole month. My granddaughter ended up with the flu and I got sick as well. I continue to call about getting the job done they continued to give me the runaround. Finally they sent out a contractor. They said due to the Freon leak in my heater they were not covering. Mind you this is now April almost May and when did electric heating furnace start using Freon. They don't care if you cancel your contract because if they can get a million people to sign up they made millions of dollars. What you need to do is join next door in your neighborhood and tell your neighbors to beware and check out their bad reviews on BBB which I should have check out before I got them. I will pay to have my furnace fixed and get a better home warranty company next - I will do my due diligence.

I contacted Select Home Warranty on their website for a quote. I was contacted immediately by Sam **, but missed his call & had to call him back. He was very courteous and professional. I told him about the contract my friend got from this company and he was able to accommodate me with the same contract. He also informed me of an upgrade available to me (which I did not take but it sounded very good!). I will recommend this company to my friends, but also want to wait and see how my service calls are handled. Sam gets 5 stars from me for his help!

Everyone I talked to was very pleasant. I haven't had any service calls yet. I can't let you know how they were if I didn't have any! When and if I have a service call I'll be glad to let you know how the experience was. Thank you. Bruce

The Customer Care representative I spoke with was very polite and all questions answered, very satisfied. His name is Abraham **. I am looking forward to using Select Home Warranty as my home coverage this year. I've had other home warranty companies in the past and will certainly make comparison when and if I use Select Home Warranty for my coverage needs this coming year (hopefully I won't need your services), but if I do, I will make the comparison at that time. I would definitely recommend Select Home Warranty coverage to my friends.

Call for washing machine service and assigned contractor was giving bad service. Claim department associate was very helpful and a understanding. He took quick action and assigned a new contractor immediately and wave the service fee. Awesome!!!

I submitted a claim as our furnace was not working and SHW set us up with a contractor. I spoke directly to the contractor to schedule a convenient service time, they were very flexible with their hours. They came out and took care of the problem very quickly and our heat has been working fine ever since! SHW made this whole process very easy and painless, happy I purchased my home warranty with them for sure!

It is good to have a peace of mind knowing Select Home Warranty is there to help you with major home equipment repair and or replacement. Customer service was very helpful in determining what plan suits your needs. I have coverage for any major equipment failures for my home. They even gave me a few months free. I would definitely renew when it come time. Hope to do more business with you! Thank you for your help!

The agent that I spoke with while trying to decide on a home warranty, was knowledgeable and very helpful. Hopefully, this will be a great experience for us all! I am looking forward to having a home warranty company that actually cares about its customers and strives to give the best service. The other companies I have dealt with only want your money but do not want to have to fix or replace anything. I am one to give my opinion and when someone doesn't live up to pretty high standards, I let my friends know. Best of luck to you and me both! Thanks!

Garage door opener needed repair and this was handled in a professional and timely manner. Chose Select Home Warranty on recommendation of friends who are also very happy with their service. Would recommend this home warranty to feel worry free on owning your home. Select Home Warranty gets great reviews online. Just renewed again and added my spa to the contract. There are also multiyear discounts and well as discounts on referral of friends. Strongly recommend this vendor.

Very courteous and professional when talking on the phone. They were easy to work with. Answered all my questions. They gave very good advice when asking questions about different properties. I have had several Home Warranty companies in the past and this company has the best customer service so far. I feel they will handle any issues that may come up. I checked several other companies and they have the best online ratings which is important to me as a homeowner. I would recommend them to friends.

I was pleased with the way my claim was handled. I had to call someone immediately to repair my garage door. So I filed the claim and I was notified that it had been approved. I was very happy. I am a home owner. It is the first time I have filed a claim on my insurance. I have have had the policy since October 2018. I am thankful and for the manner in which my claim was handled.

I have thought about purchasing a home service plan for years and finally decided to make the commitment. After researching my options on the internet I decided on contacting Select Home Warranty. I ended up purchasing my policy from Daniel ** with Select Home Warranty. He was very professional and answered all the questions I had to my satisfaction. He also explained the coverage and options to my satisfaction. I would recommend Select Home Warranty to my friends and family.

We were having an issue with our dryer and the repairman not repairing the issue and the company did a good job of fixing the issue. They called us back as said they would. It was done in a timely manner. The customer service representative was polite and courteous. The hold time was reasonable. The cost of the deductible was fair and reasonable. We were disappointed in the repairman himself but the company was quick to replace the repair company with another company.

Very easy and was willing to negotiate. Was also willing to over many different options so I would have more than one option. Not to mention, was also willing to start my coverage sooner because I was in a good area. I also looked these guys up and they were very reputable. At the end of the day, I felt good about the selection and look forward to many good years of coverage with these guys!

I am supposed to be a VIP customer AND this was supposed to be my first experience with Select Warranty. Sales support submitted a cliam in my behalf and it has been over two+ weeks and still, there is no technician. I was told by sales to be patient when the email says, a technician will be assigned within 48 hours. I have spoken to Claims, one technicain who was assigned. When I speak to the technician, he says, he has not received any authorization from Select Warranty and that he will contact once he gets the work order. Extremely poor response and support and just a run around. I have paid over $1,600 for a 5+ year service and signed up in March 2019.

Great friendly service. I was called back promptly and got an email verification immediately after speaking with a representative. I originally put the claim in online. The representative called me the next morning. My tub is clogged on the first floor. After running the water for a shower I end up standing in a tub full of water. I researched it and was told not to put store bought chemicals down the drain. I am glad I was able to reach out to my warranty company for help.

Dryer not working. The assigned repair company refused to travel the distance. They said they would find a different company in another 24/48 hours. I will use my own technician since they could not find a service provider the last time I needed an appliance serviced. I was told that most folks here do not want to provide service for home warranty companies because they take so long to pay them. They said it was not worth it.

This is Cesar ** just to say Thanks for your help to show me everything about your service and price and help me to pick up the best plan for me and my budget. Very nice person on the phone. Friendly and give me the best offer. I happy in all. I hope we never need something but if this happened I have someone come to my rescue. Thanks for all. Good service, good plans, good price, good coverage. I let know my family and friends about this. Please still working hard and with nice service. I hope we still together for long time to do business.

This Home Warranty Company seemed to cover the items I needed at a fair price. The rep I had, Bruce **, seemed to know the plans and the promotions that were available for me. He tried to get me the most items covered at the best price along with discounts that I might qualify for including Senior Discounts. Bruce also introduced me to a plan that would give discounts if I was covered for 3 or more years. A great deal. Thanks.

Jeff was friendly and forthcoming, answered my questions and was helpful in securing a contract for both sides of a duplex. Pricewise you all beat the competition by a considerable amount, and the service call amount is less. I hope I won't have to use the service but am confident you will help me fix any problem that occurs. That I can get this coverage for a duplex at such a price really helps me.

Rep was very professional and informative. Very patient and took his time to answer all of my questions. I was very satisfied with the reps knowledge of the different coverage and the difference types of discounts I was eligible for. He made sure he discussed how this company is different and provides better coverage and prices over other companies and also offering the additional roof leak coverage for no additional charge and for the life of the policy. No other company I reviewed offered this coverage.

Called customer service to report a problem. They were very efficient in taking my information and told me I would get a call within a day. Within 24 hours I did receive a call to to set up the service appointment. The service company was very prompt and was able to fix the problem. I was pleased with both customer service and repair. The service repairman was knowledgeable and was able to answer my questions and concerns. I would recommend them and use them in again in the future if necessary.

Claim was denied because they don't replace whole systems in the first 30 days of coverage (which actually starts 30 days after you pay). We called and a tech came out and said the water heater needs replaced. It's one of three in my home heating the water. Select Home Warranty sent me an email saying it was denied because it was an entire system. When I called and asked for clarification the customer service representative said what they meant was that they don't replace anything in the first 30 days (which is actually 60). I don't care what they mean, they need to hold to the agreement. Then they conveniently couldn't find a supervisor when I asked to speak to one.