Select Home Warranty Reviews

I called Select Home Warranty regarding possible enrollment. The representative was very courteous and informative, not pushy. I decided with this call to sign up. I had called another company prior to this call and the representative was rude, impatient and pushy, I knew this was not the company for me.

I spoke with Richard my sales representative for the warranty was very helpful. He listened to my concerns and needs. He provided options and benefits of the various warranty options. Richard helped me make the best decision for me with no pressure sales. I appreciated his assistance and attentiveness he provided. Excellent Customer Service. Thank you Richard!!

Select Home Warranty rep. Daniel called and walked me over the various plan, services available. It was quick. He also helped explain the coverage, deductible. He helped to save money as well by selecting multi-yr plan.. Hope the services will turn out good too! I would recommend to others. m m m

Alan did an excellent job helping me to find a plan to fit our needs. Very professional, quick, affordable and easy! We have not yet needed to use services, but it provides great comfort knowing that we are covered if anything goes wrong in our home. Thank you for your help!

Great follow-up and answered all questions. I just signed up so I don't know how the customer service or if I would recommend but I will be happy to give an update once I know. The Price is Right and I'm looking forward to working with them.

My customer service representative A. ** was very nice and courteous. He even called me back to ensure my information was correct during an internet glitch. He also ensured I receive the best deal possible and saved me money. Before ending the restated his direct contact number and company number and made me feel as though I could call him directly if I had any additional questions or concerns.

The Warranty is extremely bad, the Claims are never honored at the time any repair issue pops up. The Claim department manipulates the way they do not want to honor the claim. I will never buy this Policy again based on the past 2 years experience. This is just a fraud Insurance Business.

Very happy with the gentleman that help me with the program. A great deal. He got me a wonderful deal for little money. Also was able to receive the senior discount and discount for the package that I purchase. Looking forward to years of wonderful service for this company and the contractors that work with them.

My initial call was handled quickly and professionally. I have used SHW multiple times in the past for other house sales and it has always gone well. Jonathan took care of everything for me. Initially there was some problem in getting the contract through email but he re-sent and all went well. I have also had to use the warranty in the past and everything was quick and efficient. I think the warranty is a good value for the price.

Customer service was very helpful answering all my questions, about my warranty. It was fast and easy - I didn't have my contract after purchase it must have gone to spam but she sent it right over and I had it in about a minute! I have not had to make any claims yet but if I do I hope the process is just as smooth!

Spoke with Fred **. He informed me of plans and options. We came to an agreement, I gave my card information. Hope I never have to file a claim, but if I do I hope that will be as quick, easy and smoothly as the "giving my money" part went.

I called "Select" customer service for clarifications before purchasing a home warranty. The representative's clarifications were clear and to the point, and he outlined all the options available. He explained the 5 year plan option, as well as getting a good deal if I purchased a home warranty for another property.

Jonathan was very thorough and helpful in answering my questions and providing complete information regarding the home warranty contract. A very attractive multi-year offer was available which we took advantage of for 3 years. Very attractive features included the low service fee and also the transferable feature of the contract.

It was very easy to enroll. As I was looking online at the website, a representative contacted me to see if I had any questions or concerns about the policy which I was viewing. He was very patient when answering all questions. The enrollment process was very quick and the policy was sent out to me right away.

Here’s what happened to me-AirConditioner malfunctioned; called; sent out their own contractor; he re-wired, drained Freon, left; A/C then smelled like it was on fire; second visit ruined what was left of the A/C. Replaced with a new $3000 unit. Total compensation for all of this was a check for $200‼️ The customer service promised emails that were never received. Claims department was 2-3 months late in sending the check. I cancelled the policy and they deducted the $200 from the prorated 3-year policy premium. Do not purchase this product—very bad.

I'm disappointment with the serviceman because it took him about 5 days to turn in paperwork and then I had to call. He never returned my callback. Customer Service was very helpful with trying to reach the serviceman to ask about my washer. I received emails about making sure an appointment had been made with tech for the washer.

Male rep for Select. Friendly, trying to help, cooperative when asked to slow down, replies sometimes slurred, interactions could have been better timed, possibly overeager to get out all his points. Successfully conveyed his main message, that is that a local appliance technician would be located and that person in turn would contact me either this evening or tomorrow.

The customer service rep was able to help me out with straight to the point answers. She was friendly, patient, and willing to any questions I have. Even though I was hesitant about choosing Select Home Warranty as a first time home owner, her service and answers help me rest assured that we have selected the right company for Home Warranty needs.

I called to get specifics about the plan. The person I talked to gave me three choices and explained all of them. I asked several questions and he was able to answer all of them. He was polite and not pushy. He also offered me three choices to pay. I am satisfied with what I purchased.

I want to thank you for the contract. I have been searching for a warranty. That was in my price range and one that would cover what I needed since I live in townhouse. This will help me a lot With everything going on today. The gentleman I spoke to was very nice and very helpful. Thank you again.

Your warranty program is a God send. The cost is very reasonable, with the low service call fee. I was referred by my wife's cousin. She says their plan paid for itself with their first claim. I don't have anything else to say really. Just keep doing what you have always been doing.

I had a very good call with Chase to help me get a good deal and coverage for my home. Thank you for good customer service and for making me feel welcomed. As a customer service professional and sales agent, I understand the importance of good service and Chase was helpful, informative and explained what I would be getting with my coverage.

I renewed with Select Home Warranty because the price was very affordable, especially when compared to other businesses, & even more so with their multi-year contract options which I was told are flexible (can cancel at any time and receive a pro-rated refund). I have yet to use them for a home issue but hope that it will be as simple for a repair issue as it has been to find and sign up with their business.

I had a pleasant conversation with Richard. He was very patient and helpful with me. I was happy to get a discount on the service fee call. He was able to get my service started, informed me of the 30 day waiting period and emailed me all the details and contract. Glad I found Select Home Warranty and hope we have a good relationship here forward.

I was very pleased with the customer service when I called to renew my policy. I was given the opportunity to save money on a full year for Renewal or for the full three years. I was very pleased to renew for 3 years with Select Home Warranty. This is a great company. Freight rates. Look forward to doing business with them in the future.

My initial call was not effective. I spoke with Tom. Very abrupt, rushed and uninformative. My second call to Greg was very productive. We discussed comprehensively the various plans. Greg was friendly, patient, knowledgeable, professional and flexible. We were able to agree on a Home warranty plan that best suited my needs. More salespeople like Greg, please.

The agent was very responsive and disclosed all pertinent information. Ray ** was very knowledgeable and made the purchase smooth and efficient. I enjoyed speaking with him about my home and the extra perks on the warranty. Seems to be a great value. I will hopefully get years of service from this company. Thanks.

The company worked quickly to help me navigate my options and provided top notch assistance in the process. I am happy with the options that were provided to me and the willingness for the company to do what I needed. I would definitely recommend this company to others. I do not believe that other companies will be able to outperform Select Home Warranty.

The representative was very helpful and personable. He was able to answer every question I had, and take of all my requests. I was switching from one warranty company to Select due to constant price increases and poor performance. The transition was smooth, costs way less, and better coverage! Will definitely be referring friends and family.

The LG refrigerator and freezer stopped cooling. The phone call with the Select Home Warranty rep was reasonably good, but the appliance repair company they selected was not provided with any information by Select (type of fridge, contact phone, etc.), all of which I gave to the guy on the phone. I had to follow up by calling the appliance repair company and give them the info, which should have been included by Select.

My hot water heater stopped heating. Making the claim was easy and the service was fast. It depends on the contractor at times. I have been happy so far. I would recommend Select Home Warranty to a friend.

This company has always covered my expenses for what they warrant on my rental houses. Thank you. The rep gave me option and understood if I did not accept all of them. They always answer the phone with a real person. I will continue using them and I would refer a friend.

I was very happy with my experience when selecting Select Home warranty. I just moved back to PA and wanted to purchase a new Select Home warranty program for my new home. Tom was great working with me to help reduce my cost in PA to what I paid when I purchased a Select Warranty for the home I sold in NC. Great experience.

The supervisor is going to gather a technician for me to resolve my plumbing issues. He will make sure the technician is approved prior to the technician coming over to my house. I have had issues with technicians accepting the job and then turning it down so the supervisor guaranteed me that he would find someone.

When I went online to check on their site. I was shortly called by one of their reps. He was very pleasant. He gave me his direct line and answered all of my questions. He offered me additional discounts not listed. He was a little pushy but was really only trying to help me make the best decision. He laid out all of my options, which I greatly appreciated. I hope I never have to use this service but I know I have them if I need them and that is peace of mind to me. I can even take my service with me if I move.

I just signed up with Select. I was impressed with the ratings online and the prices. The customer service rep was helpful. The more you waver the more they offer, I found which was disappointing, but he did ask questions that opened up discounts otherwise unavailable to me. They are three times less than my last warranty and half the service call price. Looking forward to a good experience.

Called regarding to toilet in master bath and toilet in guest having a leak. Do not know where leaks are, however talked to Cheska and she was very helpful and courteous. She explained procedure in detail. I am happy wth SHW and wit response I have received so far. Keep up good works.

Repair my refrigerator. Satisfied with customer rep on placing claim. She was very knowledgeable and curious. Not satisfied with the time identifying a service technician for repair. Going on three days with no response from Select Home Warranty.

Wash machine. The person I talk was great, no one have call to come out yet but I'm sure they will come. This is my first time using this company, I was with home warrant and I was not please with them at all, I change company before my contract was finish. I hope this company is better.

Initially contacted SHW when the problem was discovered on Thurs., 4/17, late in the day. A very affable operator took my call and issued me an ID #. She explained the process to me, and told me that I would be contacted within 24 hours. The next day I received an e-mail asking me to describe the problem, I answered, and received another e-mail informing me that since the next day began the weekend, I would receive an e-mail within 48 hours informing me which local service group would be in contact with me to establish a mutually convenient time to resolve the situation. I rec'd a call from JR Plumbing & Mechanical Svcs, and within 24 hours they arrived at my home and completely resolved the problem in a highly professional manner. They were friendly, very proficient, and cleaned up after they completed the task. I DEFINITELY WOULD recommended them and SHW for like problems.

I had a wonderful experience getting this warranty started. We had been with another company for 2 years and was ready for a change. The only issue I am having is creating an account online. The only option is username and password and I have not been provided that information yet and there is not an option to create.

Around December 2018, I paid in full for a warranty with Select Home Warranty, over $300. I reported an air condition problem. I read under the air conditioner in the contract, and it did not say that the problem was not covered. Select came back and said that under a different section, it states that the warranty does not cover rust, so they did not repair the unit. I had to buy a new coil and have it installed at $1000.

Great customer service, great price and coverage. Ease of filing claims online, 24/7. Peace of mind with affordable price and repair done by local service members. Would recommend to the family and friends. Customer service agent was very friendly, helpful and knowledgeable. We are customer with Select Home Warranty company for last 5 years.

I requested a copy of my policy and received a copy in less than 12 hours. Also when I ordered the policy the person that helped me was very and very knowledgeable which helped me make my decision. This was a very easy and painless process that I will not have to repeat for the next 5 years.

Belinda was real treat to work with. She went through each aspect of the plan and answered every question I had. Hope that I don't have to use the warranty but if I do I feel confident I will be taken care of in a professional manner. Thank you again.

I am a new customer. Select Warranty was able to give me a quote to beat the rate that I was paying at my previous home warranty company. The agent who assistant me was very knowledgeable, friendly and provided good customer service. Thank you Select Warranty for helping me make the switch.

The salesman on the phone was excellent! Told me about what they were offering and deals for one year and three years. He was not pushy like the other companies which was a huge turnoff. He was happy to answer all of my questions in detail. I’m looking forward to hoping nothing goes wrong but have a great company behind me to help when needed!

Handled well and very fast. Answered all my questions. Had called back within minutes of initial contact. Can only hope you never need to use them but the thought of having five star contractors do the work was very appealing. Answered my questions on HVAC and that was quite helpful. I also added another home we own that our daughter lives in. Those questions handled well.

Ed ** was very helpful with setting up the policy. He took the time to make sure everything was done to help me feel secure with Select Home Warranty. Ed looked for multiple ways to find me a better deal. I look forward to a continuous relationship with Select Home Warranty!

This is my continued warranty service contract... Their service has improved... When calling with a problem a representative files a claim and advises the procedures that follow... When a contractor is identified the work is scheduled... Thus, the problem gets resolved and fixed quickly... Contractors are experienced and explain their work... Time and completion are most important...

Sam was wonderful to work with and very knowledgeable. Sam check on all the best deals and cross checked the discounts for the ultimate best pricing for our family. We are looking forward to the best outcome with this new service plan in place. Thank you for the recommendation Garry and Lisa.

We needed a Home Warranty for a house we were buying. We checked multiple companies and decided Select Home Warranty had the best option for us.Their prices and coverage were the most complete and their customer service was excellent. We wanted a plan that would include all of the appliances and Major Items like the AC, Heater, Hot water tank, and many more items.

Thank heavens the agent was knowledgeable because I had a lot of questions! I called to get a price quote to compare to my present policy. I’d had no problems with my current policy but questioned the price increase. My questions were regarding coverage & price. The agent was prompt & informative....no sales pitch until I had signed on, then the offers of additional incentives if I signed on for extended time! Didn’t appreciate that! I thought the agent was extremely professional.

I was happy to get best rates and lowest service charge for home warranty. The best thing I liked is that there is total limit on claims and not on single appliance. I would recommend this to everyone. This is on market the best deal available when compared to all other agencies.

Customer service Rep was friendly, knowledgeable and helpful. I was offered several options to choose from as far as plans. Rep gave me two or three discounts. Rep was not pushy and had my contract emailed to me right away. I was able to pay my phone with my debit card.

I've had a policy with Select Home Warranty for about 1 year, and this is the first time that I've had to use it. I have a plumbing issue where one of my showers is broken and the water will not stop running full blast. I had to call in to speak to someone because I could not find my policy number listed on any emails I have to submit a claim. I explained the situation, and that I had to shut off water to the entire home. This is a problem because I work from home and thus need access to the toilet, drinking water, etc. The rep I spoke to advised that it would be 24-48 hours before I would hear from anyone, and seemed unsympathetic that this was an emergency. Once I was given a claim number, I called back to speak to the existing claim line and see if I could have it escalated.

I spoke with a representative about home warranty and they have great people and very supportive about their warranty on how it works and what you need to know about the warranty. The plans are great. I would recommend this to other customers. Great company you will be satisfied. Please go to there website to check out the plan you will be happy with what you read about the plans.

On Monday I emailed regarding needing someone to come and look at my water softener. I received a call back a few hours later letting me know that they would be lining up the first available person to come within the next 24-48 hours. I just received an email (less than 24 hours since my call with them) that they are still in the process of finding someone and I should hear from someone soon. So far I'm happy with the communication and customer service. I hope a service person can come this week.

This company was awful. I work in customer service. After paying the year upfront 6 months ago, this company did not even have an account for me. They promise a resolution within 48 hours. I am on day 6 with no AC and not even a follow up email. I have spoken to 4 reps and 2 supervisors who promise a call back and I have not received a single call. STAY AWAY from this company!!

Air conditioner. Representative was helpful, understanding and courteous. He also was excellent in explaining how the system works in my particular situation. Rep did not rush his answer and made sure I understood everything. I really appreciated that. I definitely will recommend to family and friends. I researched company to make sure I could put my trust into company.

I filled in the on-line claim questionnaire incorrectly; your agent Jack efficiently helped me refine the claim! Very helpful young man who listened and quickly understood how to refile the claim! The agent was polite and helpful and asked the right questions to finish the claim file process? Many thanks Jack.

Super easy to subscribe, so far has been great experience. This company rated high, price is great and works well for what we need. Thank you for getting us enrolled in this plan! It came at a perfect time, our previous plan was great for awhile, but price did not reflect the changes that were made.

Shortly after signing with Select Home Warranty I moved. During the move I misplaced my policy. I called Select Home Warranty customer service to request a replacement copy. The representative I spoke with was very courteous and professional. He assisted me rapidly to my satisfaction. I would recommend Select Home Warranty to anyone needing this type of coverage, GREAT JOB!!!!

Wow, what a deal. And what an easy process! It took no more than 15 minutes start to finish. Michele helped me out on a Sunday no less! This makes me feel much more comfortable knowing that my major appliances, plumbing, etc. are covered if something goes bad. Thanks so much!

Roof leak. The Select warranty representative asked appropriate questions in order to open up a claim. The representative was courteous and though we had a static connection the representative was patient to repeat information and questions when asked. I was Pleased with my exchange with the rep & expect to receive notification within 48 hrs from a contractor. Thank you.

I have made countless calls to the PHILIPPINE call center where I STRUGGLE trying to explain things in BASIC ENGLISH. Countless follow up calls, estimates and reports on damage have gone unanswered. ALMOST EVERY CLAIM I HAVE MADE HAS BEEN REJECTED. They collect money and DON'T PAY FOR. Stay away - seems like a big scam to me.

Never use Select Home Warranty to insure your home. I had two small claims in the last three years, and their local representative never turned up. I had to call outside technicians to fix the problem and the company did not reimburse the money. Finally I had to call them so many times to cancel my policy because they were not reimbursing for their repairs. They finally approved one claim and did not approve the second claim, and when I received the refund, they deducted most of money because of the cancelled policy - Never use this company.

I am not sure what everyone else's experiences have been but this has been the worst warranty company I have dealt with. They consistently reject claims from day one, reps will tell you a claim is rejected before it ever goes to review. When someone comes out they will tell the worker to stop looking for the problem and ask them to leave the property without a resolution when it comes to AC units. Plumbing issues--they make up their own rules even if not quoted in the policy and you have to argue the facts with them. Claims are rejected as soon as you file them even if they meet guidelines. Operators do not listen and put wrong info in claims causing them to be rejected. Constantly have to call back to correct issues and argue claims which even if they fit the policy are automatically rejected. Don't waste your money. Will cost you more money in the long run and won't even have an answer for the problem.

Everything was explained in a professional manner and associate was very polite. Thanks for everything, I appreciate it. I will be calling when my appliances are In need of service or if my roof has a leak. I'm so excited that I am worry free and don't have to scramble to look for a repair facility if something goes wrong. Thank you.

I was very pleased with the service I got from your sales Representative. He was very informative and offers me a lot of different options. He was pleasant, very well spoken. Just ready to call the company and ask some questions in my phone rang with the customer service representative. I will be definitely telling my friends about this company.

I was able to submit the claim online and just had to make one call while the technician was at our house. The call was quick and efficient as possible and the customer service was good. My husband and I are thankful we had this policy when we had unexpected issues with our dryer. It gives us peace of mind and makes it easier to budget.

The person I talked with Jeremy ** was informative & courtesy. I appreciated all his assistance & am grateful to him for setting up my request for my washer! I will recommend Select to my friends. He answered all my questions & let me tell him what I needed in detail. If all companies had a person like him life would be much easier. Thank you Jeremy. You really know your stuff.

Ed ** did a great job with explaining the plans to me and offered great pricing on the plans. He was very nice and very mannerable. I ended up choosing the platinum plan which will cover pretty everything that will need to be covered. I definitely look forward to continuing with this company if the customer service stays this way. So I definitely give them an A Plus.

I have been with several warranty companies over the years with less than mediocre service. After thorough reviewing of other companies I only heard good things about Select so I decided to switch. The professional that called was very polite and not pushy. Answered all questions and gave me the best deal available.

For me the process was easy. I was given a claim number and then the Tech showed to do the job, he talked to a rep. He said it was the best of all home warranty places he’s dealt with. I have already saved money with this warranty. I will most definitely keep a membership. Always. Thank you.

I enrolled on Friday, Sunday morning I was called to confirm my order, being that it is was early and I had just woke up, I asked if he could call me back in 15 minutes, he agreed and 15 minutes later he called back as promised, I was able to think and understand human speech, he offered a one time payment option that I took him up on. Unfortunately I do not recall the gentleman name as it was pre coffee and 40+ year old brain does not function right without coffee.

Select sent a company out for garage door repair, they came out same day. The company they sent replaced the door charging me $700.00. Unfortunately I was lied to by this company, they never sent in repair report to get authorization from Select, the owner told me it wasn't covered. Select is reimbursing me a portion of my expenses.

I believe I spoke with Zachery. He was very professional and answered all my questions that I had. The optional plans that they offer were very inclusive and pre paying for the entire year was a real value. I am looking forward to having a good working experience with Select Home Warranty.

The person I spoke to did a great job. I definitely felt like this was the right home warranty company for me. He had very impressive manners and respect. He went over everything with me and explained each home warranty package the company offered. He did not rush me and he answered every question that I had. He was very knowledgeable about each one of the home warranty packages. And helped me decide which one was best for me.

This was my first claim with this company, Select Home Warranty. A breaker switch failed and would not reset. This switch controlled the electrical appliances in the kitchen including the refrigerator. So this, in my eyes, was an emergency as we have our food supply kept frozen and stored to avoid going to the market during this Pandemic. The staff at the claims department was totally unsympathetic to this issue and kept telling me that They would try to find a technician within 48 hours and then I would have to wait for the technician to agree to come to look at the problem. This was after 12 hours of waiting for a reply to the claim.

I was told we would hear from the technician to set up service in 24-48 hours. It’s been two days and I haven’t gotten a call yet. We haven’t gotten an email either regarding our claim. We need to get the item fixed right away. I am hoping to hear from the technician tomorrow. It is our U-Line ice maker.

Air Conditioning. Agent was very knowledgeable and professional. Took the time to to help me to ensure the problem was identified and to explain what to expect. The agent ensured that he was working on my account, and even put in to send me a welcome packet with an account card. Waiting to hear back with Contractor information and work to be completed. If his estimate is correct I should hear back within 24 to 48 hours.

Sewer stoppage. Friendly and courteous and helpful. She had my contact information correct. She introduced herself and asked a the pertinent questions. She answered all my questions correctly and made sure I understood everything. I am happy with the service and would highly recommend to all my friends and family. Very satisfied.

House is super hot, no water dripping from outside pipe. I called and received prompt courteous service from representative. They are working on getting a technician out ASAP. Representatives are always courteous and helpful. Hopefully they will arrive as fast as customer representatives answer their phones. Air conditioner is not even two years old.

Great customer service and extremely helpful with options and coverage needed for my home. I feel like the representative listened to my concerns about previous warranty coverage issues with a different company and assured me that won’t happen with Select Home Warranty. The coverage I requested was Platinum with extras.

I spoke with April, a customer service representative. She was was incredibly efficient and knowledgeable in filing a claim on my Bosch dishwasher. I had a total of 2 additional discussion topics, in addition to filing this claim. April was patient with my questioning, dealing with all three issues. If I were a manager again, I would definitely hire her.

I am a new customer and feel confident in switching to this company. It has all the same coverage as my old company, yet I am saving money! I was also offer more savings. I was offered a 5 or 10 year rate and if I locked that in during my ordering, my plan would never increase in pricing each year.

I was in the market for a home warranty plan for our home and researched many companies. Select was rated among the top 10 with the BBB. In fact Select was in the top 3. I spoke with each of the top 3 and was impressed with Select's representative, Alex, who was very knowledgeable and generous giving an additional discount. I was impressed with the promised response time as well besides it covers all our needs of coverage.

Plumbing issue. Very prompt and polite with answering call. Hope it's not going to take 72 hours to get a reply and get someone out to the house though. But customer service is was very good. Also seemed to know their information so overall was a positive experience. We'll see more when they email who is coming to out.

AC REPAIR. Fast Appointment. Good customer service. Not sure how fast they repair process. The technician arrived on the next day service and they are very professional (Air Comfort Control). Customer service online is quick and easy. Waiting for repair request approval. Hope they are not taking too long for the process. So far so good with first time use appointment.

I contacted SHW after receiving a telephone call misrepresenting my status on a home warranty. The representative efficiently reviewed my policy, confirmed my expression date, terms, and discount. Very pleased with the reassuring phone call. I have not had a claim to date but feel secure knowing I am protected.

Was checking out your policy online, when I got a phone call from one of your reps before I was able to check out the policy. Went ahead and signed on with Select Home Warranty with the rep. When I called later to have the company send me a policy via mail I was told that they were paperless and could not send via mail. My copier stinks and am not able to copy. Not happy about that.

Customer service is responsive and takes their position seriously. Original dryer repair technician contacted the consumer about 10 days after inspection to advise that claim was approved, but that he was experiencing symptoms consistent with Covid19 and could not complete repair. Customer contacted claims department to request status and was advised that company would attempt to locate a new technician. Claim is still in process and we are expecting a prompt resolution.

I am a first time homeowner and all of this is new to me, but my phone call with them was very well explained and detailed. And I also got a great discount! Great prices. Good service. And the service fee per call is really reasonable. For the price you pay a lot is covered!

I am very pleased with the responsiveness of the Select Home Warranty customer service team. Will be looking forward to their continued support in keeping my home appliances running well. The patience and diligence in addressing customer concerns is very much appreciated. Will surely recommend Select Home Warranty to friends.

Repairing Ice maker. So far so good. They are easy to get in touch with. They answer all questions. I was with a home warranty company that really sucked prior. They were terrible. So far Select is wayyy above them. So far. The diagnostic was quick. Now I await the actual repair. Larry

Pool equipment problem. The lady I talked to was polite and quite helpful in helping get the problem remedied. I was told I would receive an email within 48 hours which I did; informing me that they were contacting a local contractor to come service the salt water generator equipment. I was asked to supply the model and serial number for the unit which was easily done. No hassle or complicated questions were asked. I’m awaiting a call from the contractor to set up an appointment. So far I’m very satisfied and looking forward to having the problem fixed.

My shower and toilets were stopped up. I contacted Select prior to 9am. I received an email from a contractor at 930 and scheduled our appointment for this Saturday morning. I am so impressed by the prompt and professional service they provided. I will recommend Select to my family and friends. I am so glad I selected Select as my home warranty provider!

Oven Element. So far, my interaction and first claim has been positive. Keeping me up to date with an email was great. It is hard to write on the beginning without the complete process of having my oven fixed. This is when I can get a good look at the whole picture.

First time submitting a claim. The representative that I spoke with was very nice and very patient because I did not have all the information to give her. At first couldn’t find the model # and she offered a few places where I needed to look and I was able to find it. Very easy to file a claim. She asked all the questions and I just had to give her the answers.

I had a great pleasure speaking to the representative over the phone. He provided great customer service and answered all my questions thoroughly and took the time to make sure everything I had asked was answered. I would recommend this company to family and friends. I have heard great reviews about them.

Contract signing, New service initiation. The customer experience was ok. I have yet to submit a service request. Once a service request is submitted, I will have a better idea on their overall service. Thank you, Will check back later.

Cook top repair - Agent was quick to answer my needs. I was put on hold, but not for long. This is my first claim submitted since purchasing the coverage plan. I hope that all the good reviews are correct. Which I’m sure they are. Sometimes you just never know what you are getting into. But I do have faith in this and look forward to my cook top being fixed. This is the kind of thing that would make it all worth it once fixed.

Agent promptly returned call and promised to have dispatch set up a roofer to inspect the leak. Since this is our first service call I will be happy to provide another review upon completion of the repair service. We hope the service will be provided timely as it is continuing to rain heavily and the interior of our home is getting wet.

The gentleman was so helpful and understanding of what I requested. He said he was sending the material immediately. Had a great personality. Wish I could deal with him all the time from this day forward. Thank you for all your help with my plan. Can't wait to get it in the mail.

Just purchased a Select Home Warranty and am very satisfied with the people that handled my purchase. Called back and inquired about adding geothermal to my contract. The lady that handled my request was very pleasant and helped me to add the rider. Hopeful that claims, if any, will be handled with the same degree of customer service.

The person I spoke with was very pleasant. I was asked what the problem was and she asked me a few questions to help with the repair. I was told it could take up to 24 hours to get a email from service company. I received a email and text message within 30 minutes.

Online to Select Home Warranty. Received a claim number within 15 minutes with email. A technician called within 1/2 hr and was coming over to look at my digital oven/stove. This is the second time I have used Select Home Warranty on my yearly contract. My Easter dinner is saved.

Came out with in a day and fixed the problem. The next day I had a service call setup with a local pool company, and made a next day appointment. They were able to fix the problem without a hassle. Will use again, better than previous home warranty. Came out with in a day and fixed the problem. The next day I had a service call setup with a local pool company, and made a next day appointment. They were able to fix the problem without a hassle. Will use again, better than previous home warranty.

Call the company yesterday in waiting on its next mission to call me back. Hopefully they get my AC working in good time. We're having cool days now so I don't have to worry about it so much but it's nice to know I have a policy on the house where I don't have to mess with it myself and try and figure out what's wrong

Roof Leak. The lady was pleasant, asked the important facts, documented and gave me the information and time frames to expect. Call back from the original time that I submitted the claim was one hours. First time submitting a claim so I will wait and see how it is resolved, that is why I gave the coverage only 3 stars, will have to wait to see how it is resolved.

I called to transfer service to a different location. They were helpful and efficient. I had sold my house and wanted the remaining balance on my new residence. This was not a problem and was handled quickly. The customer service representative was very friendly and made sure I knew I was a valuable customer. She even congratulated me on the sale of my house.

Garage door. Door wont open. Need repair asap. Advised by Select this morn that contractor in the works. Also I know of a repairman whom I can call if you will give me the clearance. Happy so far with your prompt response. I was previously with AHS but could not get service in a timely manner.

We understand it takes some time to process a claim and get someone out to do the repair, but we could not wait and had to call a plumber to come out sooner. The cost was !20.00. It would be nice if you could give us a one month savings to offset our cost. Thanks, Sherwin.

Service technician came out next day after I filed my claim, he was knowledgeable and very nice. He did explain everything to me about my dishwasher and gave me a tip on how to clean it. The gentleman who helped me on the phone was very helpful as well.

Very professional. He was very helpful and eager to help me get discounts. He explained the warranty in detail. I was concerned about the coverage for roof leaks and he assured me that this was covered. I will recommend to my friends. I hope I never have to use this warranty, but am sure everything will be covered.

Irrigation system. Select was unable to find a dealer in my area to fix the system. They explained to me that if I found a dealer outside my area, they would cover $100 of the cost. They also would want to speak to the repair service when they arrived on the scene.

The representative I spoke to was very knowledgeable and helped me decide on the coverage best for me. It only took a few minutes over the phone to get signed up for coverage on my home. The cost of the plan fit well in my budget. I feel better knowing my home is covered should I have any issues.

I called in and spoke to Josh, told him our Central Air was blowing hot. He asked for additional information regarding our AC make and model. Told me we should here something within 48 hours. It took about 10 minutes. Josh was very friendly and courteous. Looking forward to meeting our technician.

The quality of customer service is good with Select. The customer service people are always polite, and find the information I need. The amount of reimbursement however may not be equal to the repair, but that is in the policy agreement. I had to purchase a lesser pump in order to reduce costs.

A/C not cooling. Florence was very accommodating while taking our claim. She was very efficient when taking all required information. I didn’t have our policy number so she very kindly located it and gave it to me for future claims. She let me know that we should hear from a technician within 48 hours. Her customer service was very good.

Called to inquire about my account and see if it was activated. They still do not have a website for their customers to log into to see their account information, coverage, request service or see service requests in progress. The person said they are working on it. I have been a customer for four months.

Dear SELECT HOME WARRANTY,

My Customer Experience has been Epic! The Company really cares about me and my family. Everyone is so friendly and wants to make sure me and my family are taken care of. If you have used any other warranty company you will see the difference. Select Home Warranty is an Awesome Company! Thank you Select Home Warranty...

I asked for information on a new home warranty and was contacted shortly by a rep. who explained all of my options very thoroughly and answered all of my questions. I'm switching from another company and will have better coverage for less money! That's pretty hard to beat. I'm sure that I will be happy with my plan in the event I need it. Good experience, I would recommend this company.

Our furnace broke down and we needed it repaired. SHW couldn't provide a vendor who could fix it in 24. We were told of an option of getting our own vendor. They had come out the following day, repaired the problem. The vendor called and spoke with a representative of SHW we received all the info we needed. However I did not receive the email. I called spoke with Emily. Emily talked me through the procedure and I got the receipt where it needed to go. We will get a full reimbursement. Thank you!

They were very helpful with setting up my first home warranty. They got me a spectacular deal for fourteen months and with great coverage including roof leaks. I will definitely be recommending them to all my friends and family who are buying or already own a home. Overall great first impression as far as customer service goes.

I was very happy with the agent Bruce. He was very knowledgeable and explained different options that are available. He offered the deals that are available. We had Select Home Warranty at a different address, but we never had to use it. Hopefully we will not need to use it this year either.

Select Home Warranty had difficulty getting a technician to come to our home because of the covid virus; therefore, Select Home Warranty allowed me to find someone to correct our very dangerous electrical issue. I had to file a claim to get approval from the company but the extra work was very worth it to overcome this obstacle. I had reservations about owning a home warranty but I am very pleased I took now out and I am happy with their service.

This company is Great, they have an excellent customer service. I just wish that the representative have informed us that they don’t cover the springs in my garage door. He sounded like we will be covered and now I got an email declining the claim. I have to look for an independent contractor or a different company and probably have to spent double.

Recently bought 3 year warranty that cost over $1000. I have old appliances. Was never told replacement was at "depreciated value". Now told I'll get $185 to replace $2000 refrigerator. I feel like I have been robbed.

I am happy to get a Home Warranty for my investment property in St. Louis, MO. This will give me peace of mind for any repairs/issues with appliances and other items that the tenant may have. It is great to have this warranty for a company such Select Home Warranty that has an excellent reputation in this type of business.

The entire process was easy. Jeff ** was very informative and knowledgeable about the product. I just signed up, so I cannot say what to expect when you request service, but the initial process was a breeze. I have had other home warranties in the past, that were a pain to get a hold of and to request service.

The person I dealt with was very helpful. He helped me get the most for my money and ensured that my coverage is complete. I recommended the policy to my sister and she purchased a policy also. I’ll gladly recommend to my family and friends. Now my new home has the. cOverage I need and I don’t need to worry about repairs.

I was very pleased with the person I spoke with to schedule a repair of my oven. She was very helpful and explained the procedure very well. This is only the second time I have called in a claim and was made to feel comfortable with the procedure. I have been very pleased with the way Select handles a claim.

Prompt in getting back to me about claim. I called and made an online claim about a dryer that I needed to have repaired. I was unaware of the policy information at the time. I called and spoke with a sales agent as well as reviewed the policy information that was sent to me and was clarified on the policy information.

Mr. ** was very professional and down to earth. He was knowledgeable and made the process very smooth. 10/10. They gave additional months of coverage free and a free roof leak add on at no charge as well. Signed up over night and the next morning he took care of me.

Pool repair. Called in, first time using my home warranty for a repair problem. Their telephone system was easy to navigate and I did not wait long to speak with a live person! She was professional, knowledgeable and answered all of my questions. I was told I can use my own vendor, was provided the instructions for them to obtain authorization before performing the work, and that I would be reimbursed less my service call fee. So we will see how long it takes to be reimbursed once the repair has been completed.

The representative was extremely knowledgeable and polite. The rep explained everything regarding the warranty to my satisfaction. I was very pleased so far. The rep explained all of the options and the costs along with the deductibles. One can save much more by asking for extended policies that cover more than a year. I'm a new customer. Thank-you.

Johnathan was very easy to talk to and presented all of my best options. Great discounts and excellent coverage. The additional coverage on the roof was a selling point. A transferable service with flexibility is what we needed and this company is able to provide this compared to the companies in the business.

Claim experience was decent, completed quickly. Used own contractor. Sent an invoice to the given email address and got approval, waiting for payment now. Seems seamless, will see how entire process completes. Process to get approval can be lengthy so am hopeful of a positive experience all around. Thank you in advance, will refer friends and family.

George was very easy to work with and suggested a multi year contract to get the best value. He also explained what was covered and said the roof would also be covered. I went with the 5 year plan. He also told me about the extra month for free but didn't explain that there was a survey to fill out to qualify for the extra month.

After only two months at our new home we tried to run a load of laundry, the washer filled...then nothing, after a few minutes of trying to figure out what was wrong it started to smell like electrical fire. We unplugged the washer and called Select to file a claim. Within a few days the technician came to the house, looked at the issue. He was professional, polite and was pretty straight forward. He stated that it had been repaired at some point and that the electrical was shot. Wouldn't be worth repair. The next day I received an email noticed that we were approved for replacement. I am thrilled to know that I have options and the process was super easy. I haven't replaced the washer just yet so I can't say anything about the reimbursement process but based on the service so far I am sure it will be simple.

I bought a home warranty today with Select and was very pleased with the offer they had and got a 5 year plan. Was a no brainer. The sales associate told me and I agreed after talking to him, before this I was buying it year after year. Now I got a discount price and not have to worry about it for 6 years and it’s the platinum package!

This was my first experience with Select Home Warranty, as I just purchased a service program in February. The experience was fine. My only complaint is that my representative’s accent was so extreme, I could not understand what he was saying. He clearly was bilingual. It was a bit frustrating asking him to repeat everything, as it was difficult to communicate with him. Other than that, the service call ran smoothly.

Extensive coverage with many options for additional coverage. I haven't had to submit a claim yet, but will update my review if and when I do. There is extensive coverage for roofs and you can ask for additional coverage for things like garage units. Thank you for offering the service in the San Diego Area. One of the best deals I found when shopping for home repair insurance.

They were very quick And helpful to show me how to use my policy. Select Home Warranty was easy to work with and answered all my questions regarding my policy and how to use it. One of the things I like is that you can just call them and they will take care of everything for you.

Individual was polite, gave me all information covering the new warranty. Gave me other options if was interested in other services. Offered me longer contracts for less money a year. At this time I am not interested, but in future I will seriously consider them as a cost saving measure. I found the sales person very polite and helpful.

I was very pleased with your sales rep. He was very kind and courteous and knowledgeable about your business. Keep up the good work. Looking forward to our 3rd year with you guys. We are not had to make a claim yet but are glad to know that you are there if we need you. Keep up the good work!