Select Home Warranty Reviews

I am very pleased with my first communication with Select and am looking forward to select serving my home needs. I found the customer service to be very pleasant, attentive and knowledgeable a pleasant surprise. I found the price and service offered the best around. Glad to be a part of the Select family.

Set up an annual plan with Abraham and was very comfortable with the explanation of coverage. Called today to get a policy copy and received it promptly. So far phone contact has been quick and helpful. I would certainly be happy suggesting this company to my friends going forward. I do not write many positive reviews but had no problem with this one.

The representative was very knowledgeable, and was able to answer all my questions. He was friendly and helpful. It's a great product and will save me many worries knowing if I have any issues with my appliances that it won't cost me an arm and a leg to get it repaired or replaced.

My refrigerator/freezer started not cooling or freezing and I called Select Home Warranty to report the problem. The lady who took my claim was very professional and answered the questions I had. I was told to check my e-mail frequently and there should be the name and phone # of the company to call about setting up a time for them to check it out within 24-48 hours. I’m hoping for a quick resolution to my problem.

Washer broke. Called Select Home Warranty. They had a quick response back to me. Hired my own technician and called. While he was there all charges were authorized asap. Received email within 24 hrs to send invoices to get reimbursement form to be reimbursed. Emailed invoices and currently waiting for the reimbursement form to be sent to be filled out.

Ben was great to work with and the coverage and costs are the best - thank you! I researched many other companies and they do not offer the coverage or the value that Select Home Warranty offers. Great service and great value! My wife and I feel ready not for any future home breakdowns!

Very happy with this Select Home Warranty and their product. We've used them for several years both with our prior home and our recent new purchase. After researching other carriers we just renewed with them once again. Always quick to reply and easy to work with. IF you are a home owner I do recommend this company to all homeowners for your home warranty needs.

Excellent presentation of service to be provided. Representative was knowledgeable and really worked to get me best value. Review materials and contract data presentations were very well done and provided excellent coverage of services to be provided. Have not used services but looking forward for excellent customer service. Thanks for the opportunity to rate.

Select Home Warranty provides great customer service. The warranty plans are affordable compared to other home warranty companies out there. I have been with Fidelity and Total Home Warranty for the past 14 years. I wish I had known about Select Home Warranty 14 years ago, I would have been satisfied. Now that I am with SHW, I am certain I will be with them for years to come.

It was very easy to request service. Online form was very simple to fill out. The hardest part was me finding the model number on my refrigerator. Hopefully they will be able to get my refrigerator repaired quickly. The warranty is a good value for your money. I am glad I have this warranty.

It was a nice experience and within few minutes I got my policy in email with a great discount. This policy is way better than the policy I already have from another company and really happy about the overages. I got 2 months of extra coverage for the amount of one year (14 month coverage for 12 month payment). I also got an additional Mother's day discount too. I recommend this to my friends without a doubt.

As a newly signed up customer so far so good. I won't know until I have an actual service need. Abraham did a very good job explaining the coverage and gave us a good rate. Thank you very much. As compared to other companies this plan seemed best for us and with the senior discounts convinced us to give it a shot.

Isaac was very informative and professional. He answered all my ?s and cleared up any confusion. He explained to me the discounts available and what my options were. Unfortunately we are not in the financial situation to lock in multiple years right now. Isaac expressed his understanding. He really put me at ease as this is the first home we have purchased and I have never dealt with anything like this. He assured me I have nothing to worry about and made me feel a lot more secure, I look forward to a positive relationship (Hopefully with little or no claims).

DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY! THEY ARE LIARS AND CROOKS! Had to seek an attorney for Breach Of Contract due to claim filed and company refusing to pay claim. We have been charged monthly for our contract.

We filed our first claim with Select Home Warranty after switching to them in September. We received a claim denial email before the service technician even submitted a ticket back to select regarding the issue. Their denial stated that generally the issue reported by us is a Freon related issue and therefore not covered per 6.3.6 of our service agreement. The technician indicated the entire unit needs to be replaced because it is worn from normal wear and tear after 30 years and has developed a Freon leak. Select refuses to cover any part of the replacement even though the root cause of the unit not working is normal wear and tear.

Steven at Select Home Warranty was a pleasure to deal with. He was thorough with the applicable coverage offerings and helped me select a plan that was tailored to my liking. He wasn't pushy and left the ultimate decision to me. Further, I found select to be very competitive with pricing. I am hoping that the technical service will match the sales and customer service that I have already received.

I went online to compare home warranty companies and even though they were listed as #2 on the site I choose, Select was the first to call me back. I asked the salesman what made them #1, and he mentioned the Jets and having the lowest service price of $60. I was sold and chose them because of the special incentives they had going. I will definitely recommend them to my Mom!

I was told I wouldn't be charged until June due to my other home warranty not expiring until then. I was billed this month for May. I am not happy with this at all. I need someone to call me back immediately. Thanks Kesha. Please call or email me immediately.

Quick, friendly and easy. I did not have my policy number however they pulled up my policy quickly. Let's hope the rest of the claim goes this well for response time from the provider. They said 48 hr max. I will let you know when the claim is complete. This is my first claim.

I went online looking for the best Home Warranty and to my surprise one really exist. His mannerisms, customer service skills and the rate is exactly what my family needs. My brother just bought a house. I'm calling him now so he can protect his home appliances. I will definitely give him my agent number, name, and extension because when your professional as he was! Dealing with the public is definitely a great thing and it wasn't all about the sale it was about my comfortably and happiness.

Rep was able to help me file a claim for my clothes dryer. She confirm my personal information and ask couple question about the model number and brand of the item. I was able to get the link to schedule my appointment to diagnose. Just waiting to get a confirmation of my requested time. Also Thank you for you help. A

Sale of this product to me was a smooth transition. Everything was explained in detail. Compared cost to other companies and service call and total cost was less. Using this warranty for myself and as a perk when I sell our home this summer. Salesman was very courteous. Thank you James **.

I am a new Select Home Warranty customer and needed contract information. Trish was the Service Representative and was patient to allow me to provide the Zip Code for the covered property. I received a follow up call from the company, he immediately updated my account and confirmed that I would receive an informational email.

Signing up online was very easy. The website provides all information necessary to figure out what you need. Details on coverage is clear. The call to customer service is only needed to clarify if you have questions. You could not ask for a more user friendly website. Highly recommend for a home warranty.

Toilet. The transfer and communication system is fairly well and very soon the contractor got inducted and scheduled a time. The technician scheduled fairly soon and after a good diagnostic he Fixed the problem right away. He even went out of his way to repair and solve the problem. There’s was a very fair customer advocacy system in place too.

While I have not submitted a claim yet so I will be able to give a better more accurate review later, the service I received with purchasing my policy was good. Ray helped me and was patiently answering all my questions. I have been using another company but sometimes their customer service was less than acceptable. Talking with Ray was a breathe of fresh air.

Just stumbled on this vendor while looking to order home warranty. Jonathan called me and had a good discussion and assured of the quality of service. Jonathan convinced me to go for a multi-year policy. Policy conditions are similar to any other standard home warranty companies. This company offers a better pricing and discounts. Will check out after 30 days when the coverage actually starts. So far so good.

Called for quote. Ended up getting my house covered with gold package. Was the best deal for the price they quoted me. They best many other companies. I wasn't looking to cover appliances. Just big stuff. Covering electrical, plumbing, ac, heater and roof leaks. Sam did great job of explaining coverage and cost. Everything was easy to understand and I was able to ask many questions.

Agent covered everything well as well as trying to get me the best price. Even gave me a choice of 1 year at at fair discount or a better discount for signing up for three years. Considering my age and fixed income I chose to take the one year. I was assisted by Consumer Affairs to find the best three companies I should consider. I had previous experience with one of them and did not like the options for the second one and this is how I chose Select.

Was fed up with the rude service I was getting from previous company. Made 1 call to Select Home Warranty and was satisfied right away! They covered more, for less money, and actually acted like they WANTED my business!! Very thankful to have found them, hope to stay a long time customer!

This was my first call to Select. I was an American Home Shield customer and was not happy for many reasons. Select had a great price with lots of options. The sales staff was polite and gave me a great deal. I would have purchased a much longer contract but they do not offer monthly installments.

Select is significantly cheaper than my previous home warranty but they only send the full coverage details of the plan after you sign up. I have had some problems with First American, which prompted me to switch. I will update this once I have actually sampled their service.

As a new customer, I haven't used a technician or submitted a claim yet, so my review is specific to the sign-up process. Overall, it was a positive experience. My only complaint is that there was unnecessary form fills prior to signing up. A more virtual experience would've allotted a five star review. I did have to speak to someone to get my plan confirmed and set up. I'm really busy and don't have a lot of time for phone conversations. The sales rep I spoke with was nice. While he did try to upsell me, he didn't push too much when I said I wasn't interested.

We recently purchased and moved into another home about two weeks ago and the yearly payment was to be paid through the title company at closing. I hadn't heard from Select and thought I would call the sales agent to make sure they had received the payment. I was able to get right through to Maddy and as soon as I told her my name and why I was calling, she knew immediately who I was and said they had just received the payment and she had just emailed me the policy and other info. Sure enough, I immediately checked my email and it had just been delivered. You can't ask for any better service than that. Thank you Select and Maddy!

Phone call was answered fairly promptly after navigating through the call tree options. Phone agent was very helpful. They had to get approval from a manager for my request, I was on hold for only a min or two. They agreed with my request and sent a follow up confirmation email with instructions the next day.

It is kind of early to give a review but I see good reviews and I got good pricing from the agent for my resident home and rental property as well. Only one thing, I have 2 air conditioning units and it only covers one. I do not know if it covers whichever breaks first? Or it just covers the downstairs? That would make me upset.

The agent, Zachary, was courteous and answer all my questions. He also tried to give me different options to choose from and tell me about different plans and discounts available. The website does not have a lot of information. I am satisfied for now and hope their service will be just as good.

Just signed up for a home warranty plan. I had a great conversation with representative Zachary. He was helpful and answered all our questions and helped us save $185 a year on home warranty coverage. We got A multi year plan and are satisfied with the coverage they offer. Looking forward to not having to deal with renewals every year and the savings. Thank you!

The representative provided me with the information I needed to make my decisions. He gave me options and gave me the cost per month and cost of each service fee, as well as ways to decrease those costs. With all the home warranties out there, I found this discussion was spot on. I really appreciated his help.

If you are unfortunate consumer that happens to be misguided by the false ratings of Select Home Warranty in regards to their insurance. Do further research!!! What this Company has managed to do is pay IT workers to inflate the numbers on the algorithm search on Google and give a false display of a top rated company. Which could be completely far from the truth and reality of this scam company.

Maddy,

Process was quick and the customer service was friendly. Promptly answered all of my questions, and offered recommendations based on our property and needs. Very affordable with periodic promotions that make the purchase easier. Cheaper than other home warranties on the market as well. Josh quickly sent our documents to us and explained coverage options clearly.

Select Home Warranty is a perfect combination of value and service! Affordable and there is no sacrifice in customer service! They process claims quickly and the process to place a claim is very easy! I would recommend Select Home Warranty to anyone who is interested in protecting themselves of large expensive breakdowns in their home!

Air conditioning repair/check. My phone call turned out to be ok, after the 2nd tech got on the phone, and explained how the policy worked. (This is new to me as I have never had one before.) The first gentleman that answered the phone, gave me incorrect information. I let the 2nd gentleman know that when we finished our conversation.

The process was easy and the coverage was what we were looking for at the price point we were looking for. The agent that I spoke with was very helpful and offered quite a few promotions. I checked online for reviews and Select Home Warranty was highly rated. I would recommend them.

I have a friend that recommended Select Home Warranty. I just bought my first house and I’m excited just wanted to make sure I’m covered if anything was to happen praying nothing will. I’ve search for warranties and select seem to be the best for my buck and it covered more than other companies. The operator was very friendly and gave me a great deal.

I have previously had difficulty with getting my refrigerator repaired through this warranty company. In all actuality I am still waiting for it to be repaired. However, the service for my air conditioner was absolutely fantastic. The claim was processed quickly and I heard from Serenity heating and air within an hour. They actually came out to my house to inspect the unit that very evening. They were extremely professional and amicable. I have heard of other people needing to wait for days to even hear from a technician so I found the responsiveness commendable. The unit was repaired within a few days after the warranty company was contacted. The only negative was the wait time for the technician to get approval.

We had plumbing issue with a leak that was coming from our upstairs bathroom through the ceiling in our dining room. I called the claims line and Lola, our customer service person handled the input of our claim. She was friendly, professional and prompt in initializing our claim when we called. Thank you for making an otherwise unfortunate incident a bit easier to deal with.

I had an issue with my pool and the customer service representative was very professional and quick to make sure my issue was taken care of and a service call was scheduled. She made sure she had all the information that was needed. Within a few hours I had an email scheduling the appointment.

Electric panel. Your agent was organized and helpful. She quickly analyzed the issue and told me what the next steps would be. I was happy with the interaction and will expect to be notified by the contractor in the manner described. That is a fair and completely thorough account of our brief interaction.

I've been looking to replace existing home warranty as it raised the rates by more than 20% and found Select Home Warranty as a good option. Tom ** handled our conversation very professionally and offered all possible discounts and options to me. He was understanding of current conditions and helped me select best value for money. Now I have a home insurance and great rate, great coverage. Thank you.

It was a welcome purchase since we were dissatisfied with our previous warranty company. The gentleman helping was too direct and lacked personality. I mentioned this to him after he informed me he’s a sale rep. The saying you catch more bees with honey applies here. Overall I’m satisfied with pricing and hope the service will be outstanding.

I had an emergency electrical repair on a weekend which required repair from an out of network technician. The company repair technician documentation was completed and sent in to claims and within 48 hours it was processed as approved. This is the fastest and simplest process I’ve ever seen and support was very helpful throughout.

Hi, I signed up through David ** and he was super helpful and made sure I got the best option and rate for our home. We were very pleased with the experience and would recommend the company to others. American Select Home Warranty seem to have the best rates out there and being able to use your own contractors is really nice.

They are a great company. I hope to use them when I need service. The customer service was great and they answered all my questions. They seem to handle all of my questions and gave me info on the company and what my deductible would be. They gave me the contract.

After reviewing several home warranty companies, I decided that Select Home Warranty was for me. Great rates and great options for a great low monthly cost. Follow up call after I initially signed up was great. I will refer family members and friends to Select for comparisons and hopefully new customers as well.

*** Warning*** Stay Away from Select Home Warranty. They harass customers to the best of their ability. I bought policy for home appliances with Select Home warranty in Nov 2019. My dishwasher started leaking on 04/16 and after I tried couple of times to make sure this problem is persistent I filed a claim (# **) with them on 04/17. They have dispatch department who assigns vendor for any repair. So they assigned Fix It Appliance vendor and after I spoke to vendor he came to diagnose the dishwasher on 04/21 and in less than 2 minutes of his visit said he will file his diagnosis report with select home warranty same day for them to decide if they want to replace or repair as he thought issue with motor.

My AC broke down. When I called Select they told that I could choose my one technician. I called a local tech and did the work. Problem solved. I was very happy with how Select allowed me to select my own technician and they were very easy to work with.

I did not want to go back to our old company because of bad service requests, not getting the service we purchased, spending hours on the phone. We will get more coverage at a better price with 24 hour service. We are very pleased with the service, value, and coverage. I would recommend this to a friend.

Good communication for initial call regarding policy inclusions and policy exclusions. Worked with me honoring discount advertised online. Explained out of pocket expense of $60 for repairs. Irreparable coverage was also discussed. Representative made himself available for future questions and explained cancellation of policy at any time. Overall initial experience obtaining and explaining policy was good.

The peace of mind of having one company handle the unexpected in a home is priceless. Zachary was extremely pleasant and detailed the different plans. Having rental property and managing them could be overwhelming. One company handles it with one phone call. I used to have American Home Shield and it was a nightmare.

Greg ** did a great job answering all of my questions and giving me all the information I needed to make the right financial decision on this purchase for my home. He was tactful in upselling me with a much better plan. He was very thorough in answering all of my questions - in detail.

Attic Fan. The rep did a wonderful job explaining what had to be done. Although I was not pleased with having to replace the Fan myself. I am still waiting for the instructions to install the fan. I think the 48 hour waiting period is entirely too long. Other than that I've received good service.

Called and spoke with a lady name Mattie, She gave me and my husband a very fair quote. She signed us up quickly and it was a smooth transaction. She was very knowledgeable about the warranty in which we pick. She has very good people skills and we were both pleased with the company we picked which was the Select Home Warranty. Thank you Glenn and Johnie **.

Mr. ** offered exceptional service by explaining all the services that Select Home Warranty has to offer for the price of $449.00 covering a 14 month period. He explained all the specials they have to offer including discounts for multi-year programs, etc. and he was very professional and courteous. I will definitely recommend Select Home Warranty to all my family and friends.

Mark was knowledgeable, helpful, and accommodating. I appreciated his expert guidance in helping me select a policy best for me. He presented several options that best fit my life in the military and my needs. Based on the options he presented there is no doubt that Select Home Warranty is the best value out there!

Switched from Sears to Select Home. Great value for money with better coverage. I worked with the agent and he was able to give me discounts for a three year plan which fit into my budget. I was able to provide coverage on two homes for the price I was being charged for one home with my prior coverage. Agent was very nice and not at all pushy or aggressive.

I called to inquire about a home warranty. The representative was extremely friendly and informative. He answered all my questions thoroughly. I purchased a 3 year warranty and received an extra 6 months as well as a reduced service call rate. As I just purchased this warranty I cannot yet review the service - just the sales.

Cracked toilet tank which is cover in my "Platinum" policy. Plumber assigned, came out to house 4 days later and agreed tank was broken. Took another 4 days (over the weekend) for Select to authorize the repair. $500 max was approved which I thought was fair. The technician said he wanted $750 to install a Kohler toilet. I priced Kohler's online and the ranged from $200-350. Told the plumber I didn't think that was fair. He said, "Call Select." I did. Select authorized me to find my own plumber and they will pay up to $500. I lose the $45 for the first service call. It's worth it to me to not pay a plumber who's trying to rip off the Home Warranty company and me.

Customer support is responsive. Never leaving me on hold for longer than 2 minutes and my call in wait time has always been less than 1 minute. The support person has always been polite, courteous and professional. I appreciate the support and professional treatment. They offer military discount so that is also helpful.

My clothes dryer broke on Friday. I called to file a claim to see if I could get it repaired. I called again and they assigned a technician so he can come and check to see if it can be repaired the technician. Well call me to see when he will come out.

They denied my claim and said I started my 3 policy days ago when actually I started my policy 6 weeks earlier. But after 3 calls and over an hour and a half on the phone, they are sending someone to look at the issue as a “courtesy”. So I guess that’s an acceptable resolution as long as they end up covering it.

I submitted a claim this morning and this afternoon I was contacted by Select Home Warranty to get the details of my claim and to get a contractor assigned to do the work. The customer service representative was very courteous during the call and she was knowledgeable about the services I needed.

You have a good product it seems and reasonably priced with some extra benefits. Johnathan was very helpful and explained it clearly. The extra benefits of 2 extra months, a discount, and reduced service call cinched for me along with the coverage plan. I was told a copy of the policy would be sent to me and it was unlike a competitor I talked to before I contacted SHW.

Hi. Had an AC issue and found the process pretty simple and quick. I submitted my claim at 8pm Sunday and by Monday morning had a ac company contact me to arrange appt. Very pleased. AC company selected was very helpful and accommodate the time slot needed. So grateful to have a backup plan like service warranty at time like now. Thank you Select Home Warranty.

The experience was great and Sam was very polite. He made sure to explain everything well and made me some great offers. I was recommend this company to my friends. I am very happy with what I received with the value of the product. I will look to renew when my contract is over and hope to get a great rate then as well.

Roof Leak. Excellent service and empathy with problem. Made claim process simple. Explained process on repair and timeline without any confusion. I felt assured that my problem would be taken care of in a timely fashion. Great job. Phone answered quickly at a time when most businesses will keep you on hold for extremely long times hiding behind the virus excuse. That is if they even answer the phone at all. Thanks.

Isaac explained the program well. I do appreciate knowing how the coverage works and this was also covered well. The fact that the coverage can be transferred to a buyer or another home was a plus for us in selecting the option. We also appreciate the fact that it is possible to cancel the coverage if necessary.

Jeff ** was very helpful and was able to get me the most coverage for the lowest price on the market. Jeff was very professional and courteous. He took the time to explain all aspects of the warranty and made sure I understood! I believe the the new owners of my home will be very thankful I chose this company to go with for a home warranty. When I purchase my next home I will be sure to use this company again.

The plans are pretty reasonable. The coverage is very comprehensive. Flexibility of the monthly payments, and yearly pay plans are nice. For the price that I'm paying, I'm more secured in knowing that this was a good investment to take care of any future home issues or incidents. All my friends will definitely hear it from me that there is home warranty bargain with quality to be found at Select Home Warranty.

The representative on the phone answered all my questions about the contract I purchased. He also accommodated the earlier date we needed to have the services available to make sure we had coverage when our previous contract ended. Have not had to submit a claim yet so for the time being, I can only give a satisfied rating.

I am very satisfied with the service, coverage and so far customer service never a long wait! Representatives are kind, detailed and open to as many questions you may have. The customer has full control of setting up an appointment with the contractor which means no taking time away from your busy schedule!! You have the open floor to choose what’s best for you and your home!

Our water heater stopped working. I submitted a claim online (which was easy), and a very helpful local service company responded. We submitted the required information, and the water heater was replaced. The service was timely, efficient and pleasant overall. I was satisfied with the end result. I would recommend this company.

Friendly. Fast service, I was with another warranty company and they were terrible and very difficult to get trades out to service the house, and very happy when I called Select Home Warranty and Sam was very helpful in choosing the right warranty for the property. I am extremely happy with the change and would recommend them to anyone.

Working with Select Home Warranty is an easy process. I love how efficiently they work. I was literally on the phone for 5 minutes and everything was complete. That shows me that they respect my time while making sure that I am satisfied in the least time possible. Thank you Select!

My initial experience with Select Home Warranty was positive. I got the coverage I wanted at a fair price. The sales associate was polite and knowledgeable. My only criticism is that my confirmation of coverage did not include my contract #. I had to call Select Home warranty to get my contract number.

I am waiting to see if the furnace is covered. The furnace blows cold air. The igniters are not lighting up. And it needs a tune-up. Furnace needs a good cleaning. The ductwork needs to be cleaning tool. I am going to cancel the policy even if I get a free month.

I was pleased that when you had a delay in responding you authorized me to get the problem diagnosed locally. I will keep you updated with the diagnoses and results. My problem is that the thermostat is not working and I don't know if it is the thermostat or the aircon unit itself.

Just signed up with Select. The sales department was very helpful and explained everything easily and understandable. I think this company is very well organized. I moved from another warranty company because this was not the case with them. The prices are very attractive and much less expensive than my previous warranty company.

I placed a call because my ac went out at 4:30. A service tech called me on an hour and stated he could come the same night. He checked ac and gave estimate within 3hours of me placing call. My last company took 3 days for a service tech to come out.

Straight forward. Rep honest about pricing. Very business like. What few questions I had he answered directly without hesitation. He was very understanding of my situation. He assured me that there were no hidden closes to deny coverage. I havent filed a claim yet but I am sure there will be no question.

Quick and easy sign up process over the phone. Haven’t had a great experience with fidelity in the past so hoping that Select Home Warranty will be different and help us in times when we need instead of giving us a run around like other companies. The sign up call was very easy and the associate was very helpful on the call and he even answered all of my questions before signing me up!

I called to speak with someone to get a claim number and received excellent service to have my AC checked out. I was given a claim number and was told that someone will come to check it soon. This service is recommended and I am happy with the service so far.

I had originally signed up for month to month online but when I called in I was offered a year service in a discounted rate. I am a recent home owner and live in Texas and because of that my rep gave me additional discounts and saved me more money! And the rep also let me pay in 3 installments which convinced me even more.

After reading all the positive reviews, I decided to switch my home warranty to Select Home Warranty. Their agent is pretty helpful and provided me a good coverage at great price. Although I haven't used their service yet, believe that they should be trustful. I would recommend them to my friend.

Thoroughly Impressed by this company. Very Patient, very informative, and very courteous! Quick and easy startup. Same day claim was available. The option to extend is offered for a later date which was great. Cannot wait to save even more money!! I recommend Select Home Warranty to everyone I know and love.

When I asked for a quote Jeff called me right away. I had already spoken with two other home warranty companies and he gave me the best rate for the most service. Plus he offered me a multi-year plan that saved me even more. I like that I can call for service 24/7 and someone will come out within 24 hours. They even provide service on the weekends.

Customer service was very professional, answered all of my questions and knowledgeable of what was covered. They were able to work with me with reference to the monthly price and was able to get a discount. Prior to signing up for the home warranty program I did my research and I saw only positive feedbacks which gave me the incentive to sign up for their services.

I shopped around for different home warranties. SHW had the greatest coverage for the most reasonable cost and lowest service call fees. The customer service was so superb, Belinda was a delight to talk to and incredibly helpful. My real estate agent and I talked about SHW, and she was shocked by the difference in comparison to competitors that she USED to recommend. She'll be telling her clients about SHW from now on. Thank again!

Fast, friendly and accurate response to my HOW inquiry. Salesperson was willing to give me the best possible deal for my situation. Select was referred to me by a dear friend in an adjoining neighborhood. They have been very satisfied with their contract and have been pleased with the service people they have encountered when they have filed a claim.

We found Richard ** very friendly and professional. He was very patient and considerate while explaining all the benefits and costs to the different plans that you had available. When he found out my husband was a veteran he was very respectful of that status and we enjoyed speaking with him very much. You should be very proud of him. He did a wonderful job and made our experience very easy.

Johnathan at Select Home Warranty was very helpful in answering all of my questions. He worked with me to find the best deal for my situation which covers everything I needed it to cover in the new home I was purchasing. I would definitely recommend them to a friend or a family member.

Air conditioning unit. The operator was very polite and very detailed. She even said "thank you" when I spoke to her. Very professional. Ask about the serial numbers on the unit and waited patiently as I went outside to retrieve the brand and model of the unit. Awesome job! Gave me the policy number and the order number and politely ask if I had a pen and paper available. There should be more representatives like this. Being courteous nowadays is a lost art. I would fully recommend the Operator to anyone that wants or needs a policy to ask for Beth. Thanks.

The representative I spoke with, Ralph, was competent and helpful. The only negative was that once I set up the policy and arranged the payment information, he immediately began a rehearsed (or scripted) ploy to change what we had arranged to a longer, one time payment arrangement that I was not interested in. We shall see how the policy actually works as compared to the company we had a policy through last year.

So far I have been quite satisfied with Select Home Warranty. Have had several household claims (e.g. broken washer, dishwasher, etc.) that have been handled with great customer service and to my satisfaction. I file the claims via internet and promptly get a schedule of times to choose from to have a technician out to the house. Paying $40 to not have to find a technician myself to come out to the house when something breaks, and have appliances looked at by reliable technicians when they break down is great. My thanks to Select Home Warranty for great service, reliable technicians and prompt processing of claims.

Agent was available for questions and volunteered best rate with info and was able to accommodate requests to start coverage. Agent was polite and articulate and easy to understand and worked to my best rate. When I called back agent was available. Easy cancellation in 30 days was explained. Agent was able to check availability in my area and determine if service was available.

The customer service agent was great! It's a pleasure doing business with you. We're so glad to have been given this home warranty as a housewarming gift from our grandparents. Hopefully we don't have to use it, but if we do I'm sure we'll be satisfied. It's so nice to know we have the coverage in the event that we need it! Thanks for providing awesome customer service.

Selling home and home inspector claims a/c not cooling properly, Delta-T should be over 15 and said ours is 13. States amps are 40 and should only be 35. Also made separate claim for circuit breaker box, said not up to today's standards, but home was built in 1997. Very positive experience with making a claim. Have policy since 1997 and have never had to use it before.

The technician called on the first business day after I made my claim and came out the same day. He diagnosed the issue and explained that parts would be needed and he would order them. He was friendly, professional and efficient. I am very pleased and will recommend SHW to my friends and family members.

I am very happy with the provided rate for my property. Their customer service is very good and polite. They are very fast and they have very good coverage for plumbing, AC, roof, and appliances. Their service is 24 hours and 7 days in a week. I would recommend it.

Dishwasher service. First time to use service. Small problem at the beginning of conversation, but everything was worked out to satisfaction. Now waiting for service technician. Will renew contract when time is up. Thank you. Person we talked with on phone was considerate and understood what was the problem. We felt it was a good service. 24/7 is a good deal.

Absolutely the best value I could find on a home warranty. Great coverage and a great price. I was very happy! I used the spreadsheet and compared all the companies available out there and by far this was the best value the most coverage for the least amount of money. I am very very happy.

I am a new home buyer moving to my new home and was worried about home appliance insurance. My experience with Select was wonderful. I never thought that buying an home appliance insurance could be that easy. Their representatives was very friendly and helpful. He explained everything in detail. I will highly recommend Select.

The customer service representative was very polite and guided me thru the process of creating a claim with minimal difficulty. She informed me that I should be hearing from a service company within 48 hours and to be sure to check my emails for updates and information. I hope the solution to my A/C problem goes as well as creating the claim.

Worked with George to sign us up for a new select home warranty. He was courteous and provided lots of valuable information to help us make an educated decision. He went over all of the options on the different plans and we settled into one that should work for our situation. We also were able to get an additional home warranty for our other house.

I called for information on home warranty policy today. I asked many questions about the home warranty policy to the agent on the phone today. He explained and answered my questions, he gave good service on phone. I asked questions about what was covered and he answered them. I purchased one year warranty.

The rep made it very easy to sign up and advised me other options to increase the coverage and value of the plan. I have been needing to go with a home warranty coverage, but never did. Glad I did for the to gain peace of mind. I told my mother-in-law about it, she signed up as well. It is going to save her money from other warranty plans she has.

That was quick. I called the 800 # and the rep was polite and quite efficient. He already had the info up from where I did research online and he helped me save by explaining to me the benefits of doing annual payments; which led to 2 months free. Plus, he was kind enough to split the payments into 2 monthlies for me. Thank you, Select Home Warranty.

We have had SHW FOR ABOUT A YEAR. IT HAS BEEN VERY DISAPPOINTING, WE HAD A MICROWAVE GO BAD AFTER 14 months listed for $300. They gave me $95 to replace it, we had to go buy it pick it up and install it ourselves, we had the spring on our garage door break, they said yes our plan covers it. We had the springs replaced. They said it won’t be covered because they were 14 years old, SHW is a damn Joke. I would NEVER recommend it to anyone.. Larry **.

Our 17 yr old Well-maintained AC broke down and SHW is devising lame excuses so as not to cover expenses and refuses to give me a functional AC. In this Houston heat, with babies at home....I pray for this terrible nightmare to end!!

I had a washing machine that was knocking during the spin cycle. Called SHW on February 4 and they were to send out a technician. The tech came out and described the issue. Weeks went by with no communication from the tech or SHW. Called multiple times. SHW then sent out a second tech and a second service charge to tell me the same thing. No word again. Called the service provider and they said SHW denied the claim. Called SHW and they said they wouldn’t repair the machine and would give me $200 to buy a new one. The machine in $989.00 on sale. The math doesn’t add up now does it. The last guy I talked to was supposed to call me back on Monday and never did. For those reading this review, don’t walk away, RUN.

I emailed a claim in. It was quickly taken care of. I was able to pick my plumber. The claim was approved within 24 hours all I had to do was send in a copy of receipt. It was super easy. I would recommend always submitting your own claims. It is much faster and you get to pick who comes to your home.

Line leak in plumbing at utility sink hot water shut off valve - I called in and was helped to find my policy number and submitted the claim over the phone. I was told I would be getting an email with regard to the next steps after a review of the claim to ensure it was a covered in the following 24-48 hours. I received the email in about 24 hours. I am now waiting to hear back via email on who the technician is to be assigned for the repair. The customer service rep was very helpful and thorough, accurate and informational on what to expect next. I appreciate the helpful information.

I didn’t have to sit on hold for more than 2 minutes nor was I transferred to another dept. Mac assisted me with all my needs and he was very polite, professional and was knowledgeable when answering all my questions. This was my 1st call with my new policy and I was impressed.

I am a new customer to SHW but not to home warranty services. I called today to confirm my online request for a new contract. The sales rep was a little pushy considering the state of the country. Being on a fixed income and trying to be proactive in keeping the appliances in my home working, the rep was only concerned with marking a sale and not going over once line of the contract with me. I hope I’m a satisfied new customer.

I spoke with Jeff, he responded to my request for more information, within hours of submission. He was very courteous and knowledgeable and honest about the warranty services as well as the company. They are a reputable company with a very good service record and certified repair people. Thank you Jeff.

Getting set up was made very simple by the website and customer service rep who contacted me. He was knowledgeable and streamlined the process. Information was made readily available and options were discussed. The information was clearly explained and the next steps in the process were communicated. I would have to say that I was impressed with the efficiency and professionalism.

Select Home Warranty had the best discounts and incentives available that I could find on the market for military and multi year plans. The customer service I received was top notch as the agent I spoke to was incredibly knowledgeable about heir premiums. Looking forward to never having to call them, but if I do, am confident I will be covered by them.

I had called today to get this claim reopened because the first option to repair the dryer was not the solution. Your representative was very professional in helping me solve this issue and I am waiting to hear from the tech who will come back to repair my dryer. I have used my SHW on two or three occasions and I have always been pleased with the service that has been provided through my plan. Thank you.

We have been lucky enough that we have not needed to use our home warranty yet. I have had to contact the company a few times during the process of purchasing our agreement and they have been very kind and have responded in a very timely manner. So far so good.

We are new to Select so can only comment on the process to purchase our warranty, which we found to be smooth and problem-free. Select was very favorably rated on many sites that review home warranty companies. We will rate Select again after our policy has been in effect for six months or so.

I waited 3 days for a technician to come, and when I called him, he hadn't even gotten word from SHW. The claim was denied, because SHW says it was leaking. I just bought it, brand new last year. It is not leaking! It just stopped working. You don't even deserve one star, but the technician was good, so I gave you the star. Now, I want a full refund from you, and cancel my plan! You're useless!

We had a question to ask and the customer service rep responded and followed through within 5 minutes of being on the phone with me. We haven't made a claim yet, but when we need to, I suspect it to go smoothly based on preliminary dealings with them. Overall I would recommend their customer service team!

Refrigerator repair. I was able to locate my own contractor, and even though I believed he overcharged for the repair, Select Home Warranty covered all costs and was done in what I consider a timely manner. Thank you for your quick response to my needs during this Corona Virus. I truly believe my contract with Select is worth the money spent. Thank you again.

Great and quick response, described all available offers and explained extra Benefit. Help us determines what could be the best choice for us. Friendly response, easy and shorter time takes for takings plan. Easy to switch from one plan to another plan, any time can terminate plan. No contact hassle and most importantly 24/7 service. Overall I am happy to have it. Thanks Select Home Warranty????

I called your company looking to check on, not purchase a policy. The gentleman that answered the phone was very helpful and patient with me. He answered all my questions and ensured that I understood everything (at least as far as I know for now). He was helpful and I felt comfortable getting a policy. Thank you.

I have never had this company pay a claim. I signed up again because they told me that was the only way they would pay for a claim that I already put in with my last contract. The Customer Service team is nice, but they aren't very knowledgeable. They wouldn't even allow me to enter this, unless I gave them a good rating. smh

I feel it was a good experience purchasing this home warranty for our buyers. It gives us peace of mind and the representatives I talked to were very helpful. I was able to find a plan that fit my needs for a reasonable price. Though I had to call several times to find that plan, it was worth it. I know that we will all be even more happy knowing we are well taken care of by Select Home Warranty. Thank you!

Sean could answer all my questions and listened to my needs. He did the best for me I feel. I would recommend giving Select a call for a fair price. Very efficient and able to explain all the plans including discounts that I was eligible for. I was very satisfied.

Phenomenal customer service. Easy to order via phone or online. Sales rep, Sam **, was very helpful and answered all of my questions and got us an amazing deal on 14 months of coverage! Cannot beat Select Home Warranty. Still need to test out the warranty itself, but I have no doubt that with this level of customer service that if (when) something in my home breaks it will be a smooth process.

I spoke with Steven on the phone and he was very pleasant. He was more than happy to answer my questions and gave me a better deal than my last Home Warranty. The process was quick and painless and I feel at ease about my home appliances and AC. He also told me that he would give my in laws that same deal.

I was very pleased with the customer service and the options they offered. They offered me multiple options including a veteran pricing. Bruce was very prompt in calling me once I submitted my request for a quote. I will recommend them to other homeowners as well as to anyone looking for a home warranty.

Furnace stop working & can't light pilot light. The customer service rep was very helpful & pleasant, she took thorough info on our problem and advised a service company would contact us between 24 to 48 hrs. She took all appropriate info that was wrong with the furnace and assured us someone be contacting us & we would be contacted via email for an appointment date.

Great customer service. Very easy to submit claim on our water heater and the customer service agent was very thoughtful and asked all the right questions. I have had to submit a claim before and was very pleased with the outcome. Thank you again for such great customer service and follow up.

The agent was knowledgeable and helpful. He sent a contract which I reviewed and had questions about. It's really important to review the policy, as it didn't cover a tankless hot water heater. After calling him, he changed the policy to include the hot water heater. The policy goes into effect in 30 days, so we will see how that goes.

Renewal. The representative made it an overall pleasant experience and was agreeable in working with my concerns and requests, and offered me several options to consider. It was easy to get thru to the customer service line with hardly any wait time and was easy to communicate with when discussing various options.

George who was my POC for the policy was very professional and explained to me all the benefits of the policy in detail and saved by suggesting different plans. I was with another company for the last 15 yrs but they stopped the operation in Maryland so hopefully, this company stays in business. I read reviews from others here and on BBB so hopefully, I would be getting the best service.

Short, sweet and beneficial advice. Contract was in place with money saving tips inside of 5 minutes! This is for a second home, so we are looking forward to seeing how this compares to what we have used in the past. The service call expense is half that of the competitor.

I was very pleased with the call I had with Maddie this morning. She was very knowledgeable about the service and was able to answer all my questions. She was even able to give information that I found very useful and didn't even have to ask for I'm sure I will be with this company for a while.

Very easy to sign up and have 24/7 peace of mind is hands down wonderful. This will save us money in the long run! Customer service was very knowledgeable and easy to understand. Even though we dont like things breaking. Looking forward to a great customer relationship. We looked at each company and found select has coverage at lower rate.