Select Home Warranty Reviews

Two repairs needed and two bad experiences.

Nathan provided all the information needed to explain all that is included in the program. Offered several options to further help save me money on this purchase. Very friendly and sincere on his sales approach. Would highly recommend this company if you're looking for a home warranty company. Their pricing compared to all the other companies I called on was by far the lowest not only in the total cost but the in the service call fees and incentives they offer are amazing.

I am not quite sure what all of these positive reviews are about. I have had Select Home Warranty for a year now, 3 claims and the best excuses as to why they cant reimburse me. 1. Garage door went out, they called a service tech to come out. He showed up, I paid him $60 for the call and he said, "yep the garage door is out." DUH!! He called me back 2 weeks later to let me know it would be $250 to replace. SHW then tells me I have to pay out of my pocket and they will reimburse me $120 90 days after I have it installed. I haven't seen my check and this was 9 months ago....

I took recently home warranty from Select Home Warranty. Very helpful customer service and satisfied with the service. Will recommend to friend. Great service and great price. Lot of options to chose from to fit the need. And customer service to help choose the plan fit your need and your pocket. Very flexible and if not satisfied then option to cancel and get refund based on prorated. Very knowledgeable customer service rep. Local technicians to help and provide quick service.

The day of my enrollment I was at work and being interrupted several times and my representative, Ben **, was extremely accommodating. I had looked at other services and was very pleased with the quoted services provided Select Home Warranty. I have since recommended SHW to other friends and family. I would like the opportunity to give further review once I have filed a claim. But my initial experience has been noteworthy. I didn't realize at the time of doing my contract, that I could have added my rental property as well. That's something I definitely might look into adding.

Ordered policy online. Was called several times and emailed shortly after asking to confirm information. Caller tries to upsell you a 5 year plan. Caller was polite and not pushy, but persistent. Typical template answers to your reasons why you just want to stay at a year. Rates and things are negotiable to an extent. Caller stated he would ask his manager for approval to reduce an extra $100 discount, places you on hold a second, then comes back to tell you he got you the special pricing. Overall, not a bad experience, though a fairly typical "sales call" type of experience. Hopefully will have same experience when needing to make a claim.

I got the contract with Select Home Warranty back in January 2018 and never used them until July 2019. I needed a plumbing job which was a clogged bathroom drain and an electrical job which was the ballast and a electrical switch done at my home. I was very pleased with the customer service and the work that was done. Customer service was very informative and the electrical and plumbing company did a good job.

Spoke with claims individual and customer service rep. Very helpful and polite. They both seemed to be aware of the contract and my particular situation. The second individual I spoke with offered to expedite my claim as it has to do with AC in the middle of the summer. Appreciated that. They seem to know the policy and were helpful. These warranties can get a bad reputation in the public, but I have been pleased so far.

Customer rep was very nice and there was hardly any wait time but I was really hoping to have someone come out today as my water heater is leaking as it is shot and it has buckled some of my floor in my family room. This is my time using your company but my past companies I would have someone out the next day. Hopefully they contact me soon as I am going to have real mess in my house. Thank you for your help in matter.

Experience was fine and professionally done...no extra time required or wasted. Am not totally OK with the dollar amount coverage for repairs. Limiting your repair costs to a specific amount or depreciable amount or not replacing an irreparable unit for a one for one exchange is not what I had in mind. Additionally your policy states that installation costs for replaced units, in all probability, will not be paid nor will the cost for a crane to be utilized to install a roof air conditioner/heating unit be covered. This is something else that I do not appreciate.

And they were wonderful and help him in explaining everything. My name is James **. I don't have my order number but I need them to send me my warranty information and everything is covered on my email. I do not have a Spam where I only have email. My email is **. I also would like a number to customer service so if I have any questions I can ask them. You guys don't give paper coverage in the mail. That would be such a wonderful thing. Also every other warranty that I've had has always sent me my information in the mail. You guys are the first ones that sent everything on email.

I usually don't answer unfamiliar phone numbers but I decided to today. The casual voice on the other end of the phone politely explained he was from Select Home Warranty and their promotion that I inquired about online was ending today. He did not pressure me to buy rather informed me about the product and provided me his contact information if I had questions. About an hour later I decided to call back and purchase the product. I'm hoping all my future interactions will be as smooth.

Very informative, went over the plan in detail and made so I could understand the program. Had a lot of questions about the contract and he went over these items in detail. I had questions about the service fee and it was covered well. It sounds like a very good deal and I hope it works if I ever need to file a claim. I hope it will be handled quickly and no hassle about it. I hope you will stand behind this policy and I hope I do not have to file a claim.

We just signed up with Select Home Warranty and the enrollment process couldn't have been smoother. My husband had questions so he called and all of his questions were answered quickly. The rep was very knowledgeable. The platinum coverage level is very inclusive and offered at a great, competitive price. It covers everything. The opportunity to add on additional items such as a sprinkler system is even better. Obviously, we hope we don't have to use the coverage but feel sure it will be a great process if so!

Very knowledgeable and courteous Customer Service Representative. I do not have over seventy five separate words to say about this transaction which took place at approximately four o clock this afternoon Monday the twenty ninth day of July in the year two thousand and nineteen. I do look forward to many years of your service while hoping not to have to make use of the home repair insurance which was purchased this day as noted above, a fine warm day with the air conditioner working well which is good as I did not get the air conditioning coverage.

I had a great experience with Daniel and am very happy with my new extended contract. I look forward to feeling protected for any problems I might have in my home. I will definitely refer this service to my friends and family. The value of signing up for multiple years is so incredible compared to my old plan with American Home Shield. I feel so much better knowing that my home will be covered for any problem I might have along the way.

Alan ** was very nice and very patient. Of course, I have had no experience with this company as far as how it will service us in the future. Time will tell. I hope that you are better than the last company that we had. Most people think that home warranties are a joke so I hope that Select Home will prove them wrong.

Representative Ben was very helpful and explained all the features in detail. He made sure I understood everything and helped me with the best plan and prices. I shopped other sites and Select Home Warranty was the best possible choice for me. I also received my contract and summary of my coverage in an email which was sent right away Tony email address. Also I got a receipt for the charge sent to my email right away. All in all I was very happy with the experience.

Not bad at all. They assign a technician within 48 hrs and also even though they didn’t cover my AC unit because I wasn’t 60 days into my contract they did give me a 250.00 courtesy towards my expense... which was nice of them, other companies would have just said, “Sorry ma’am but there’s nothing we can do at this point.” I am a new customer but so far so good not to mention that the service charge is pretty affordable and reasonable as well.

Patrick was very polite & asked pointed questions. He took info, looking for specific info & locations of showers that needed repair. He repeated info given then gave me the two claim numbers, stated there was one fee & that Dispatch would determine who was available in my area, email me with a plumber's contact info so I could schedule an appointment to fit my schedule. He said the process could take up to 48 hours. Handled very professionally.

Connor ** did a great job of explaining the contract and the advantages of a five year plan. We signed up today because of his explanation and because of the company's offerings to veterans. Connor explained my discounts as a veteran of the United States Army. I feel at ease that the major appliances in the house are covered. I do not have to worry about leaving my wife a huge maintenance money pit. Thank you.

They even don't deserve even 1 star. Without giving any star you can't write this review. That's why I gave 1 star. My experience with this company is horrible. Totally fraud company. There is no customer service. Once they will take your money you will no longer able to get any resolution from them. I never write reviews. But this time, I was so upset with this company that I had to write this review to help, other people. Stay away from this company.

It was a good experience and we were enrolled quickly. We got what we wanted in regards to our plans and any and all questions we had were answered to our satisfaction. Nathan was very helpful and pleasant and his customer service was excellent. I would feel comfortable recommending him to friends. I look forward to having Select Home Warranty being there for my household. If I have any more questions I will of course call but as of right now I am good.

He is to the help and wants to get business done and does so in a courteous manner. I have heard of home owners warranties for several years. I have never really had to replace anything which is a good reason to purchase a warranty. There are a lot of items and things in a house that we all don't think about that are above and beyond the things a person sees with their eyes. Something will break eventually.

I don't know how you knew, but I have been thinking of getting a home warranty plan. Today I got an email from you. Ray ** was very polite and knowledgeable. He explained the different offers and gave me a chance to decide which one I wanted. I just want the one year plan for now. Most of my appliances are new. I'm mostly concerned about the more costly systems such as A/C, electrical, and plumbing.

Jonathan was very knowledgeable and helpful. Our dialogue was unrushed. He was very courteous and easy to converse with. I try to be brief in everything I write in order to not bore the reader but that is evidently not something I should do here so I'll babble on in order to satisfy your requirements. Jonathan was simply fabulous! Wonderful, could not have been more helpful. Very intuitive as to my needs and the needs of my property. I'm at a loss for adequate words to describe his helpfulness or fantasticness!

We just started this company and we like the customer service so far. We have not had any claims yet but I am pretty sure that according to the reviews that I have read that this company will be helpful and will be there for us in our time of need. Feels good to have this type of mental and emotionally security in our minds for our home. I hope we can grow and thrive together as a unit and help each other out.

Purchased 3 yr contract. Looks good. I like the plan. The service was very quick, friendly and competent. I look forward to using the new service. I have not yet had the opportunity to use the company service but look forward to using it. This plan offers a lot of peace of mind to me and my family. I find this a little hard to do because I have not yet had a claim serviced and that will tell me a whole lot about the service and this company.

Sprinkler System. Hi. Since there is no app or email to check the status we need to call and wait over the phone for considerable time to know the claim status. To assign a Handyman services and approve the claim it took little more time but overall satisfying experience with this claim being a first timer. I prefer when the claim status gets changed we should be notified, currently it is not working properly but from actual work standpoint we are happy the job is done good.

Operator was experienced and knowledgeable. Walked me thru the process and worked with me. Low pressure, solid presentation. discounts for law enforcement and military are respected. Select Home needs more operators like the one I had. He verified that they marketed me and allowed a shorter wait time for my policy to start. I would now refer your company to all of my friends and family. Thank you very much.

Time will tell how will the coverage will be. Happy with my offer I received. Have not made a claim yet. Not happy with the long waiting period. I think it should be around 15 days and no more. I will see how things progress.

I appreciate the service provided upon signing up. Fred found me all of the best rates! I would love to re-review once I start using the services, thank you! Loving the idea so far :). Hoping not to HAVE to use the services, but definitely peace of mind knowing it is there! I am a first time homebuyer and lots of friends suggested getting a home warranty! Thank you again and I look forward to working with you.

Greg called immediately after I entered my phone number. He was very prompt, friendly and knowledgeable in helping us decide on which plan to buy. Great value! Great coverage on all of our appliances! This offers peace of mind to know that everything is covered if we have any problems with any of our appliances, etc. We truly appreciate him working with us on this. We will be recommending him to all of our friends and family.

Purchased 12 month home warranty program. Allen was knowledgeable and thorough. He guided me to select and purchase the right product for me. I plan to sell this house in the next 6 months or so, and Allen confirmed that the warranty is fully transferable.

Our home is 6 years old. We just bought it two months back. All the appliances came with the home and basically nothing is in manufacture warranty so decided to buy home warranty and just bought this one and got a very good price with all coverage. Bundle it for 3 years and got 6 months free. They said they have 24/7 service available so that nice, 1-month waiting period which is also reasonable. I think it is a good deal.

I received a phone call immediately once I signed up. They were very knowledgeable and very helpful for my new policy. I feel very confident and at ease with the policy and the service they provide. I was excited to know the policy will transfer if I move to either a buyer on my existing home or I can transfer the policy to my new home. I feel confident and relieved to know I am covered.

The rep was totally unprofessional and rude. The claim was handled unfairly and we were without air conditioning for over 2 weeks during a heat wave in Texas. I know they won’t give any thought to my response as I called them 6 or 7 times and every rep I spoke to was unapologetic and unconcerned... 2 of them actually giggled when I told them it was 87 degrees in our bedroom. I switched to this company to have a better experience of home warranty companies... WOW did I make a mistake. I am 60 yrs old and cannot remember an experience and service this bad in my life. Their extremely rude representative said after she beat me down over the issue, “Have a wonderful day”. Don’t use this company, you WILL regret it.

They kept us on the hook for over 3 weeks before telling us we are not covered! We were lucky to have 2 window units to cool a 2000 sq ft trip level home! Why couldn’t they just tell us in the beginning. They even sent out a service man that we paid $60 for. We cancelled our service with them! Waiting now to see if we get any of our money back!

Please use your money on a reputable home warranty service. Tried to get them to service and only got the same routine script reading on each and every one of our twenty plus phone calls “A contractor will be contacted and will be in touch with you in 24-48 hours”. Over and over. We tried every avenue to get the work done to no avail. Save your money, and go elsewhere!

For most of the issues with your appliances, they are not going to cover them. Stay away, cheap and ** company. If you will question them, they will hand phone on you. Bought policy for $500, after two and half months submit one claim which was denied for no reason, even without sending technician. When asked for refund, they offered me only $134. When signed up with them they said if you not satisfied, get full refund in first 90 days and prorated after 90 days which is policy amount/number of months in policy X number of months used.

I called SHW about my plumbing, explained the situation several times to someone who really did not understand English probably because she did not speak English well. After explaining several times to the person the problem, she finally decided to send a plumber over to assess the issue. I explained that when I fill the tub, as the tub fills, water runs from underneath the toilet and under the wall into the back bathroom onto the floor. The plumber came out to the house and assessed the problem (he noted that he wanted to bring the shower faucet up to code as he worked on my main issue which was the water coming from out of nowhere).

BUYER BEWARE!!! Shenanigans ahead with this company!!! JULY 2019 call to report HVAC problem. Cust rep asked me about the unit (history of repairs, PM's completed, explanation of problem, etc). Claim filed, I was told I would rec an email w/in 48 hours with contact info for HVAC company to schedule technician. Instead I receive a denial to my claim "Freon leaks not covered." No technician came to my home. Confused I called and was directed to hire my own HVAC tech and send in diagnosis and appeal claim. Did so after paying a local company their call out fee.

I recently purchased a 5 year SHW for my home and a one year for a rental. I was informed by the sales agent the warranty would be effective in 30 days. Sounded fine and good... but my a/c fan in the rental went out just past the 30 days. I called and requested a service tech the following day. I was informed it would be 24-48 hours to get a work order. Not true, it was that long to get an email back saying they were trying to find someone. After four calls, over two days I finally got a work order. Add another 24-48 hours for the tech to inspect the unit. Remember it’s 90 degree plus...renters are irate. Tech arrives and determines fan has to be replaced, NOT repaired, which I found out was a limitation of the warranty. I also learned at this time (extremely poor service) that my Warranty was not effective at all.

I phoned in about the fact that my well pump pressure switch was not working. A simple fix but since I paid my premium, felt they could arrange the fix. Expected to hear back within 24 hours as they advertise. No response. Called the next day, they had the order as "replace well pump". Not sure where they got that info. Called customer service to correct order. Representative had no idea what I was talking about. She suggested that I call my own plumber and have it fixed, no idea if Select would then pay me. Very confusing, language barrier obviously the problem. I am sure I will not renew at the end of this contract. Just terrible service. Still waiting to hear back. Chances are I will just go out and buy the switch and replace it myself.

I give the Top Rating to Richard ** for his courteous, friendly, polite professional service. He was willing to answer all questions and put everything in writing to back it up. Thank you for helping and for your willingness to provide answers to all my questions. Also, for explaining everything in simple clear answers. I would sincerely recommend Richard to anyone that I come in contact with that is trying to decide on choices for a home warranty. Have a great and blessed day.

I received an e-mail offering me a Home Warranty Insurance. I looked into it and was very surprised to see that their coverage was wonderful at a very reasonable rate! So I signed up and cancel my other insurance.

Started 2 claims during the first week of May. They sent the same repair company for both issues and they were out of Beaufort SC, "Problem Solvers". Paid the 75.00 for the site visit on each claim. They ordered the wrong parts for my refrigerator and did not repair it. They told me for 2 months the part would be in in a couple of days. It never came in. I had to find someone else to come out and look at my refrigerator and he immediately identified the problems as a sealant leak. He advised me it would be cheaper to replace the fridge since the coolant system was a sealed system and the entire coolant system would have to be replaced.

Very professional and understanding. This is the second problem with my account. First problem was bad capacitor. Went bad on very hot day. I was allowed to find my own contractor to expedite repair, in which I'll be reimbursed. Second problem a few days later was fan making a squealing sound, claim was accepted no problem. Thanks guys. I'm currently awaiting call from contractor to do repair. Service charge is very reasonable. I didn't get any hassle of making two claims back to back. So far very satisfied. Will make more comments after repair is complete.

I have been having a refrigerator problem for past 3 weeks. Unfortunately, I was covered under Select Home Warranty. So, I reached out to them to send in someone to take a look. After 4 follow up calls and multiple emails, someone was sent to my home to check out the issue. As per the salesperson, the warranty company is supposed to respond within 24-48 hours.

1) Waited 2 weeks for a dishwasher repair, finally had to go out and buy one myself. They gave me $150 because it wasn't quite 3 months. I spent $600 plus a whole lot of aggravation.

Customer service is good and professional, was able to answer all my questions, wait time is short. Customer service is very patient and prompt in response, was polite in answering my calls and emails. I had some questions regarding my plumbing issues and the customer service was very kind and answers all my questions. There are some misunderstanding about my contract with Select Home Warranty, and the customer service was able to explain everything and make me understand all the terms.

I bought a home warranty thinking it would be good to have since my appliances are older. It says on their website that they will replace or repair your appliance with a small service fee. I was told since my washing machine was 5 years old they could give me $150 towards the repair because the value of the machine wasn’t worth more than that which would only cover a small portion of the repair! What?! What kind of warranty will pay to repair only for what your appliance is worth?! That’s not even a warranty!! I called to explain how I was not satisfied with this service and the first guy hung up on me! So I called back and cancelled.

When Sears could no longer provide the level of coverage we wanted, we had to find a company to replace them. After doing our research we selected, “Select Home Warranty” to be our home warranty provider. Our communication with Select Home Warranty introduced us to Zachary **, our service consultant. After talking with Zachary, we knew we made the right decision. To help us identify the best plan for our needs, he pointed out, in detail, the advantages of each plan offered. After answering all out questions, he recommended the best plan for our needs and fully explained his reason why. We found him to be one of the most professional and friendly sales consultants we have talked with. While at this point, we have not had to use our Home Warranty for service, based on our conversation with Zachary, we are very confident they will be there when we need them. July 18, 2019

I purchased this warranty in March 2019. Our hot water heater went out and I filed a claim. They ask what was wrong and I said water is pouring out of the bottom of the hot water heater. They automatically denied it stating it was a leak which is not covered. Did not even send a technician out which I would’ve gladly paid the service fee. Called a plumber and in the entire hot water heater on the inside had ruptured. That should’ve been covered As the water heater was only 3 yrs old. That water heater was covered under warranty but the labor to replace it was not which cost us over $1000. I would never ever recommend this company. All they want to do is argue with you, not even send a technician out to see what the problem is and automatically deny coverage. I asked for a refund of which to date I still have not gotten the check. I’m going to call the attorney general's office in the state of Missouri so just beware.

Select Home Warranty is the absolute worst when it comes to trying to help a customer cover their damaged items. I move in a used home that is 14 yrs old. The water heater goes out the first month. They send a technician that takes 9 days to show up. The technician borrows a lighter from my wife to just light the pilot. They leave. Heater works for 2 days. I call Select again. They are notified by the technician that the unit needs replacement. Select Home Warranty will not cover the replacement due to no maintenance records. How am I to have any maintenance records of a water heater if I just move in 1 months ago!!! They are so quick to let you cancel a policy and fine you 75$ for canceling rather that understand and genuinely help a customer. SELECT HOME WARRANTY IS A JOKE, THEY SCAM YOU OUT OF YOUR MONEY. DO NOT PURCHASE THIS WARRANTY COMPANY!!!

I must say, I was not happy when I made this call. Jeremy was very professional and very knowledgeable. He went above and beyond. He's definitely an asset to your company. Just as I was about to give up. Thanks very much, Jeremy. Theresa

We were looking for a company that not only handles repairs but also covers replacement costs. We had another policy with another company and found out that they only covered repairs. This is not what we wanted. I started checking home warranty companies and found Select Home Warranty. Select Home warranty covers not only repairs, but if it can't be fixed, they cover replacement costs. I also read the other reviews which all seem to be positive. The representative was also very helpful and answered all our questions. We are looking forward to working with this company in the coming year.

This is the worst home warranty company that has ever existed. On June 9, 2019 we placed a claim to have our refrigerator repaired. It is now July 18, 2019! I have spoken with their "call center", who claim to be in New Jersey. I honestly doubt it! I do not think they understand the English language well. Understand that I have been on the phone with these customer service reps many many times. One customer service representative told my technician that I hired my own technician. I ABSOLUTELY NEVER SAID THAT! I was waiting on the technician and called the technician. The technician told me about the phone call. He also said that he has problems with Select Home Warranty. The part is back on order again. So my family gets to wait to have a working refrigerator.

I contacted their sales person and he convinced me this is the best value for the money and he lied about some items: I told him my appliances are OLD, would they get repaired or replaced? He said: "Yes, not a penny out of your pocket!" So I bought the policy for 3 years. When I called them to repair a microwave over the oven unit they said they'll just give me $125 and I can go take care of it myself (since it's an old unit). Their sales people definitely lie to push the sale, please read the contract carefully before you give them any money. I've had good experiences with other companies and the only reason I came to these guys was they quoted cheaper with lower deductible costs, now I know why. I definitely do not recommend this home warranty.

I was to submit paperwork before completed repairs would be approved. I submitted immediately and after 6 days I had to call on it. When they went in to investigate they kept asking for a paid invoice in order to approve repay but they never approved the charges so the work has not been complete. I have spent more than 2 hours on the phone with them about this issue. It's been infuriating. Every time I call them I get some runaround and I have to call back at least twice on every claim I have submitted. They have not once replied to me in the allotted time they said they would.

My A/C repair claim was denied because I didn't explain myself clearly during my brief "fact finding" call. Emailed the rep I signed up with but got no response. Called to cancel 3 days after my policy effective date and was told there was a $75 fee. Not mentioned during my sales pitch of that. I had to beg to have my case reviewed to waive the cancellation fee or have my claim review because of elder people staying with me in 100 degree weather. Nobody would waiver. On top of it all I was informed my refund would be in check form within 30 days and not refunded back to the card I used to pay. Nowhere in the policy or during the sales pitch was that mentioned. So no matter what I do I don't have the money to repair the A/C for my elderly house guests.

I need my furnace fix. Please get it done. And when do you think you will get it done because it has been 2 months or more. So when do you think you will be coming out to fix my furnace because I have been waiting on you guys to come out and I thought this was a good home warranty plan. So could you please send a electric guy out to see what's going on? I hope I don't have to wait two more months to get it done.

I was with another provider and decided to make a switch so I did a search and found that SELECT was number 1, I was very impressed with the online presentation and the amount of items offered at a fair price plus the cost for contacting a contractor out of pocket was very reasonable. Sales, David ** reached out to me, I was thrilled that he spoke perfect English and was easy to understand and work with, I have a great plan, being a senior and my husband a Veteran was also a plus.. I will definitely recommend SELECT to my family and friends.

I spoke with your representative Phillip about my garage door openers not working properly and he was very helpful and polite. He handled my claim and assured me I would be contacted for service as soon as a vendor is available. This is my first claim with Select after not having a good experience with my past home warranty, so I am very hopeful for a positive experience from this company. I was a widow for many years and I always have had a home warranty with the hope to be able to maintain my home properly without having to bother family members unnecessarily and at first the service with them was good, but over the years it turned to my paying for services that I only received excuses, inadequate servicemen, to the warranty company never replacing appliances that I had paid for them to replace when needed for years. I got the courage to give Select a try when I saw your commercial on t.v.

I called on 7/16/19 to get a quote. Customer service representative (CSR) was very pushy trying to sell me something. Under pressure, I purchased a 3-year-policy for my home. Reading the policy, I discovered some exclusions and vague language. I called back within an hour to get more explanation and to add freon to the AC service, if needed. After reading more reviews over the internet, I realized I made the wrong choice. The contract/policy is clear that I have 30 days to make up my mind. In addition, I heard that from the CSR same thing over and over to push me to buy the policy.

Dishwasher repair. Need to get my own company. The one you provided was not available for two weeks, wanted info on getting my own provider. I was told that the provider needs to call in and get authorization to do work. My appt is tomorrow and we will call when the service person looks at it.

My representative, Chase **, was very thorough and patient in walking me through the process. I believe the offer was more than fair and unless something happens to change my mind, I would most certainly refer this service to a friend. The program seems like a good value for the money and since I am a senior and by myself, it is reassuring to know I have this coverage in the event of an emergency situation.

This gentleman did an excellent job. He was not pushy on the upsell and provided me metered options making my choice a simple one. He stayed on the line while my wife and I worked with our bank, getting a card cap released, so the payment could be approved.

Initial call was a little rough and to be fair, calling on a Saturday was probably not the wisest thing. The poor salesman was stumped when I asked him for services provided. Even though he tried to transfer me to someone else he was unsuccessful. I just let it go. Then I got a call from a gentleman who not only answered my questions; but, he provided helpful information and “sealed the deal”. Recommend highly.

Sol **. provided excellent service in helping me choose the best plan to cover my two homes. His knowledge of the available programs helped me select the best plan for my age and situation. He went the extra mile to ensure that that I got the best plan at the best price. Sol was friendly and very patient with me. It would be a pleasure to recommend his services to other neighbors whenever the chance arises.

I was pleased when I called Select Home Warranty, it did not feel pressured to give my credit card information like I felt with other home warranty companies that are also #1 top rated. I felt comfort and welcomed and not rushed. Sol A.B explained all the coverages and answered all my questions. He also gave me room for thought and allowed me to tell him that I wanted to purchase the policy. Great service! I feel confident that I will have a great experience!

AC not working. The customer rep was pleasant and accommodating. I could clearly understand what was being said. Convenient to report my claim and will wait to see how long it is before someone calls me and is sent out on my request for repair of the air conditioning not cooling. I am happy I paid for a one year home warranty on my home, this gives me peace of mind knowing that Select Home warranty will send a repairman.

I've never had any complaints. I've used it once in the past 12 13 months and I was very well satisfied. Wish I would have known about this a long time ago since I started it last year but I'm very very well satisfied I don't have a problem.

Chase called me today because I was on your website yesterday, I was searching for a Home Warranty Service. He explained the program to me in more detail & I signed up because he was very to the point & professional. He also gave me an offer I couldn't refuse. It was affordable & it's good to have this service for my home. I like what you have to offer. I am a realtor & I will refer my clients to this service.

Mostly good experience. Good coverage for the annual fee plus the discounts that were offered ($150 discount plus an additional 2 months coverage). On-Line agent was knowledgeable about the different options. Cost of program selected fit our budget. We have had other home warranty services in the past that have worked well. Will hold off recommending this program to others until after we have used the offered services for the first time. Quick and easy to get the program started and wasn't pushed for signing up on the phone. Con - Secondary options were offered after agreeing to the 1st year program (5-year program, 10-year program, etc). Then was offered the same for a 3 1/2 year program). All of these were much more expensive upfront to the one year program.

Had a problem and they answered and got my claim going at 4 am. It was comforting to have someone answer my call and get the ball rolling. I am hoping the technician they use is knowledgeable and gets the problem fixed quickly. Very happy with the gentleman I spoke with this morning. He seemed very knowledgeable. Hoping the rest of my experience goes as well. This is my first claim with Select.

We took out a Platinum Care insurance policy in February, 2019 and were told that this company would "repair or replace our covered appliances regardless of age". It cost us approximately $500. We had the HVAC system serviced in May, per the provisions of the policy. When system failed, I called and SHW initially assigned a repair company that didn't do service calls in Arlington. After two additional days, another technician was assigned and he concluded the blower for my Luxaire furnace needed to be replaced, but due to the age of the furnace (12 years) and the fact Luxaire is no longer manufactured he had difficulty locating the part, but found a refabricated one for approximately $1200 with shipping/handling. Technician sent his report to SHW and I was requested to send photos and maintenance/repair records including the service report done in May.

Greg ** was very helpful. He advised me of all my options with pricing without being pushy in any way. He helped me select the proper policy for my needs and in a very timely manner. I appreciate his professionalism. I think this will fit my needs well and I can pass this on if we decide to sell our home in the future. I feel much more secure with my home and will rest easy with the assistance I received.

My agent was very professional and helpful. I really enjoyed how informative he was and how willing he was to get me the best deal possible with me being a new customer. I am looking forward to a get relationship with your company. This is the first time, I've had a home warranty. Thank you so much for your customer service. I truly value that. I myself work in customer service, and I am really big on customer service.

The gentleman that helped me was very nice and never seemed annoyed by my many questions. The coverage and pricing is much better the the current Home warranty company I was with. Your company offered much more as far as coverage options and that was extremely beneficial. I have a salt water pool, and two AC units. I wanted to make sure that the number one problem with AC units, the Freon, would be covered in my policy. I also wanted to make sure that the salt generator would be covered on my pool policy. All are covered with a lower price, and lower service charge than I was already paying. Thank you for all your help and I hope to have a great experience with your company!

Patrick took my call last night and was extremely prompt and courteous. He helped me to file my helping claim in a matter of minutes. I highly recommend Select Home Warranty. I like the fact that I can choose my own technician as well. I’ve heard some horror stories from my friends with other home warranties. I hope, but feel coincident the rest of my claim will go this smoothly. I am telling all my friends! Select Home Warranty has my vote of confidence at this point.

My claim was placed and I had no problems placing it. IT DID NOT TAKE THAT LONG TO DO. I advised my AC was not cooling. I was asked a series of questions I guess so it could be related to the person or company who would be coming out. I thought it was a little strange to be asked where the AC unit is located. I guess these questions have to be asked to have a clear understanding of what needs to be performed.

My air went out. The gentleman that helped me was very helpful. He did a great job. He also told me once they put the order in and someone answer that the company would email me and let me know what is going on. I was pleased with that. He asked me all the details that he needed to know in order to fill out the form. Every time I call the customer service always helpful. They always help me and fulfill all my needs that's why this time when I go back to work on my walk around and ask everybody do they have service at their home and if they do not I'm am going to recommend them to Select. I love Select. Never had a problem with them. They always be on time and what I need to get done.

I called the number and got a real live person and didn’t have to wait forever! That was a plus already and then the sales guy was so helpful and helping me to make it able to purchase today. I got nervous and said how do I know this is legit and he was reassuring and told me I would get an email right away with all the info I needed. I had it before we even hung up the phone. The prices was just that low I was shocked. I feel this is a blessing in disguise!! Just as long as the coverage is good. I read good and bad reviews when I looked you all up. Some said it took a long time and your coverage was only $500 for a $2000 repair so I just hope if I have a problem ithis will cover my damage and I’m not out of pocket too much like on my previous home warranty I had for 3 years. So be good to me and I will be good back. Loyal is the best way to go on both ends!!

I didn’t remember my account number and the agent was able to retrieve my information promptly for me. He made sure he understood my issue and was very personable. I have no complaints as far as the customer service piece. Since I haven’t had service yet I can’t really weigh in on that yet. In the past, I had my AC replaced with no issues so I am expecting a similar experience this time. If all goes well the price we pay each month will be well worth it.

Jeff ** was great. He explained what was available and I believe offered me what I need. First email I could't find contract so called him again he returned my call promptly and emailed again to me. What a great representative for your company. I hope I don't have to use this policy. Anxious for you to prove this company is the company I think it is. Thank you.

Called because I was not sure my contact info went through correctly, and the agent was friendly, courteous and resolved my issues immediately. Hoping when I file a claim the service is just as good. Received policy information today and the systems covered are the same or more than with our old company at a much more affordable premium. Peace of mind at an affordable price. Good price, good customer service and peace of mind, you cannot beat that!

With the exception of being robocalled immediately after entering my phone number, my experience was fine. Zachary answered all of my questions, saved me quite a lot of money and took his time answering my questions after a difficult start from me based on the robocall. Zachary was great but you should fix your system so that folks are not turned off by an immediate call after entering the required phone number.

Connor was informed, appropriately persistent, answered all questions and explained all features thoroughly. I had not planned to buy a policy but Connor convinced me that his offering had good value. He was polite, competent and professional. He was not too aggressive and appeared to be client oriented. In the event we need to make a claim, we will be able to determine customer service, value and coverage. Thus I am rating them average. They have nothing to do with Connor.

Sam was my rep, very courteous/phone finesse. Very knowledgeable about the company products and offers. I know I have many Home Warranty choices out there to choose from but Select Home Warranty came through for me by taking the time to go through each plan and explain each product comparison in order for me to make a sound decision. If I could give Select Home Warranty 10 stars I would certainly give.

Good service. Happy that I was able to speak to someone. They assured me that a tech will contact me. I feel the forty eight hour wait for a tech is a bit long due to the extream hot muggy conditions I live in but I will be happy when a tech calls. The customer service rep was polite and asked the right questions to proceed with the claim. I'm glad I chose your company for my home warranty protection.

My salesperson, Ray, was very friendly, knowledgeable and offered discounts and the price was good. I checked out a few other warranty companies and Select had the best price as well as a better service fee. I was offered 14 months of service at the 12 month price. Several discounts were offered and had I paid the entire amount today I would have gotten a reduced price. I would definitely recommend Select to other people in the market for home warranty companies.

Freon leak. He came out and checked the unit then called to see if is covered then explained the options to check the leak on a unit that old. He explained the process how he would have to remove all the old Freon before checking the leak then if the leak is fixed by soldering it could affect and weaken the other joints. The best option is to replace the unit that there was no guarantee if the unit was to be repaired.

I have a home warranty with this company. My air conditioning unit stopped working so I initiated a claim. The technician (Watkins Heating and Cooling) diagnosed a failing compressor due to age of the system (system was installed April 2006). I call the authorizations department at Select Home Warranty and during the call, the technician attested to the fact that the unit was well maintained but just old. I paid the technician $1,118.33 out of pocket. Select Home Warranty now refuses to reimburse me for the claim, arguing that I do not have service records. I have performed all necessary cleaning and filter replacements on my own. There is no indication of neglect on the unit. It is failing due to age (13+ years old). Phone calls with Customer Service and Escalation units are like talking to a brick wall. I challenged them on the contract specifics and they weaseled their way out. Already reported to the BBB. I'm filing suit in the morning.

This company has been nothing but a headache. They find every excuse to not pay to fix it. They take forever to get a technician to the home. We live in Florida. Our AC went out. It’s 104 degrees. It’s been 24 since a filed a claim and nothing. Horrible customer service. We had another claim about a month ago with a different unit. It cost me $75 for the service call then $668 to fix it and they said they would only pay $150. It’s been over a month and still haven’t received the payment. Their excuse was we didn’t have maintenance records. We just bought the house and the previous owner moved to Europe so couldn’t get any records from her, but I feel they just find every excuse in the book to not cover the claim.

Isaac **. Select Home Warranty (855) 267-3532 x**. This representative was amazing! He thoroughly explained to me the value of paying for a year up front, and I agreed 100%. He also answered all my questions, and concerns. He is a great asset to your company, and should be promoted due to his expertise. If you put the right people in the right place, then your company will prosper. I was an owner myself for 18 and a half years. All I can say, is this man is very good at what he does. Thank's for the great service Issac **.

After explaining my problem with my dryer, your rep. went over everything with me. He was quick but thorough. It was refreshing to have a person who knew his job. Sometimes this type of a call can be difficult but I am confident that the rest of this procedure will be as stress free as the phone call was. When I was searching for a new Home Warranty Co. Select Home stood out. The monthly cost and well as the service call cost is very reasonable. The perks that they offer can't be beat. Try them you will be happy you did.

After 5 years with another home warranty service and much research we have decided to move over to your company. I was impressed with the coverages and the price. The person that I spoke to was very helpful and courteous. Our rates with our old company went up over 300.00 a year since 5 years ago and they added coverages we didn't need without our permission. I'm happy to have found a reputable company to do business with.

I was lucky enough to speak to a very nice gentleman named Sol. He was so thorough and so willing to give me the best service possible. Because of him, I now have a home warranty that I can afford on a fixed income. He took the time to find out what I was needing and finding available discounts, that helped me tremendously. He didn't just talk "at me", he talked to me with respect and genuine concern for giving me what I needed in a home warranty. He is certainly an asset to the company and I truly appreciate how he helped me. Thank you for having him on your team.

Select Home Warranty Company. Talked to Chase ** and he locked me in on a great 3 year rate. They have full coverage including roof leak repair. They cover weekends and holidays. Chase was professional and courteous with no pressure to buy. He should be recognized for going above and beyond in providing a great customer experience. I did have a contract with American Home Shield but they did not provide good service. I would not recommend AHS to anyone.

I was a prospective customer and had been shopping around for home warranty companies. The customer service account rep I had was very polite and professional. He made sure that all of my questions were answered and sent a follow up email with contact information just in case I needed to call back or had further questions. Ultimately I signed up.

My service representative was so very helpful in determining the coverage that was best for us. I’m very thankful for the multi year discounts and those offered for military. The value for the coverage offered is incredible. The fact that the policy is refundable and transferable sealed the deal. No more worries about broken AC, refrigerator, dishwasher or plumbing!. Everything including the roof is covered and we can rest easy. Thank you, Select Home Warranty!

Great price and Great coverage! Had American Home Shield, Water heater died, Their contractor couldn’t come out for three days! Three days without a water heater is unacceptable. I called Select and spoke with Jeff **, he was very helpful and explained what Select's coverage and prices. I hope I don’t have to call Select, If I do I feel they will give me better service than American Home Shield. I will recommend your company to my friends and family.

We have heard great things about Select Home Warranty. We have not used it yet but it feels good to have this insurance in hand. Buying a home with older appliances and with original age furnace and Hot Water Heater, it is a good idea to have extra coverage for unforeseen expenses. With all the cost that a move brings with, it's just one less worry on our mind. Our Realtor helped us choose the best Home Warranty Company for us.

To start, when I called to get my air conditioner fixed, I waited a week only to find out that their one and only technician hasn't worked with them in years. Should have been my first red flag. The guy said they take too long to pay out and want him to work at a much lower than competitive rate. So I had to get my own contractor. The contractor said the unit needed to be replaced. SHW said they would replace the unit. So I got a quote. SHW asked for service records on the old unit. I've only been here a year so I sent them the 1 I had when I moved in. Buried in the fine print, you need 3 years worth of records on anything or they only pay $150. I have tried cancelling twice now, still haven't gotten my money back. Each time they try to "fix" the problem by suggesting I simply get records from the previous owner. (The previous owner has changed their number since moving.) Now they are saying there is a $75 cancellation fee.

Fred ** answered all of my questions and gave me all of the information I needed to make my decision. He explained to me that I could use a local contractor instead of someone out of town, which is better for me due to the fact that I know quite a few contractors in my area and would trust them more so than someone from out of town. He was more helpful than anyone I had spoken with so far, and seemed more knowledgeable than anyone I had spoken to from other companies.

Phone attendant was polite and helpful, greater stars could be earned if repairs actually got attended to. Phone attendant informed me that while claim was filed in early months that claim was canceled after 30 days. If they didn't pay why did they cancel claim? This is company issue not phone attendant issue. I have now refiled claim as of 2 days ago and am waiting for there to be a Complete follow up and resolution of problem.

The Customer Representative took the time to answer all of my questions to ensure comfort in my purchase. I had no intentions of pursuing a home warranty today. In fact my aim was to purchase one this time next month. However, with the added discounts and additional service options, I realized that this would be the best buying cost option at this time for the coverage that I was looking for. My current coverage cost with a lowered service call fee offers the best value for my money at this time.

When I decided to go with "Select Home Warranty" - I used several aspects. Very pleasant and fast response time on support, flexible cost and demands can be closed very quickly. Returned call in a less than a minute! Offered discount helped to close the deal! Later when I could find my contract – I requested it again and my demand was solved in few hours during even night time! Thank you, guys. Wish you the best!

Ben ** was my representative and he did a great job. From the first phone call he was patient in helping and explaining the services Select offered. Very informative, helpful and follow up was awesome. I've been with another home warranty company for over 10 years and called them recently and had some concerns and the customer service was terrible. When I asked to speak with a Supervisor I was put on hold twice and neither person was a Supervisor when they came on the line. I felt like if they couldn't be honest about a simple request what else were they lying about. After that call I started searching for a new home warranty company and ran across Select and decided to send an email. Because of Ben ** I am a new Select customer.

It's been almost two months I have been going back and forth with Select Home Warranty. My issue was small with my toilet flush tank broken. It took 2 weeks for them to send a plumber and then they took another 2 weeks to come with the replacement item. Instead of just a flush tank the JED plumbing guys brought the entire toilet set and they removed the toilet bowl. On that process the flange was broken and JED plumbing needs approval to replace that from Select Home Warranty. Again we had to wait for more than 2 weeks to hear from them. And after multiple call, came to hear from Select Home Warranty that Flange is not covered under their policy.

Daniel was very patient and knowledgeable. Good job! I bought the Premier policy for five years and was given a sixth year for free. This brought the cost and service call price down to an extremely reasonable rate. I have been considering a policy for several months and finally had time to actually take a look at what your offerings were. What made me decide to go with the five year plan was not only the promotional offering at this time but it was the overall cost became extremely affordable.

On July 11, 2019 my AC went out and I made contact with the claims department. I was issued a claim number and was told that a company would contact with me within 12-24 hours. I did receive a referral to FL Cooling but this company never made contact with me so I contacted them and the office personnel informed me they don't work for Select Home Warranty because they have problems with getting paid. They would not accept the referral. I again made contact with the claims department and was told they would initiate another claim which would result in me having to wait another 12-24 hours. Since then I have received several emails stating they are still working on finding me a contractor that will accept my claim. Although the claims department personnel are very courteous but this does not mitigate the issues I have experienced with this company.

It's been about a month now that I have tried working with this company to get someone to come out and just look at the clothes washer. All the company does is make promises and send false emails that some company is going to call. They're contracted with handyman persons who advertise on Craigslist. Need more be said?

This company is FRAUD! Stay away from it. All the positive reviews are fake. Google: How do you allow this? This is how they work: 1. Sales guy will lie. 2. After sign up, when you have an issue, here's what they do: 1. They'll push you to use your own contractor saying they don't have availability. 2. When you use your own contractor, you'll need to get approval for work - this is not possible since if the contractor will not wait for 24 hours for approval. 3. if you get approval it'll be verbal and they claim they never gave approval. 4. If you pass this stage - by now you have been on phone for many hours - and get the work done, they'll ask for documentation like 'diagnosis document'. if you have one, they'll find loopholes in it.

I submitted a claim to repair a garage door opener, which is covered under the contract. I received an email back stating that my garage DOOR was broken and was not covered. I understand the door is not covered, but the opener IS! My claim was for the opener. It should not have been denied. I was then told that my claim would be reviewed by a higher department, but was not told how long that would take.

We were customers of American Home Shield and debating about renewing when we found Select Home Warranty. Going with SHW was definitely a win! They cover more than what our AHS policy covered and for less money. The representative was knowledgeable and friendly and he followed through on sending the confirmation emails promptly. We are looking forward to doing business with SHW and are checking out their multiple property discounts. Thank you Select Home Warranty!

I received a call from a company representative. Although it felt rushed, he was courteous and I received a great offer to sign up! I'm sure they will continue to provide quality service. Giving the partial roof leak coverage for free and $45 service claim charge definitely sealed the deal for me! I have always wanted to sign up for a warranty plan. They offer coverage on my jacuzzi too and that's awesome! I look forward to working with their company.

Daniel did a wonderful job helping me. He was quick and efficient, and was able to answer all of my questions. I reviewed a lot of different home warranty companies and Select Home Warranty had the best value for my money. I was also pleased to receive roof leak coverage with my policy. Navigating the site was fairly easy. I do, however, wish I could review the costs of the different packages without having to submit my contact information first. When I am reviewing different companies, I don't want to get callbacks from 5 different companies in the process.

A/C blower not working and coils are freezing up. Asked all the right questions regarding the make model serial numbers to make sure she had all the right information about the unit and the problems I was experiencing. Representative was patient understanding while I looked for model numbers and brand. Made sure all my personal information was correct. And assured me that she would get a technician out as soon as possible... knowing how hot it is here in Louisiana this time of year. I guess you could say she had compassion for my situation. Thanks so much for timely processing my claim.

SWH solicited contractor. Randy's Plumbing did the repair. Called ahead before arrival. Friendly and competent service. He asked about my sister who he had met from a prior service call. The company did a good job when they were here before. Master bathroom sinks were not working. One sink drain leaked underneath vanity cabinet. Other sink was stopped up. They were able to fix both. Company cleaned up when done. Appreciate SHW using quality contractors.

The representative I spoke with on the phone was very helpful, knowledgeable, and courteous. I had not received a contract after subscribing online and he was able to not only assure me that he would mail me a contract, but he also sent me a copy of my contract via email so that I may review it that same day. Awesome job. I would definitely be recommending Select Home Warranty to all of my friends and family.

I was offered an amazing price and spoke with a very friendly staff member on the phone who provided me with all the information that I needed to make my home warranty decision. Great for first time home owners who would like the peace of mind. Would highly recommend for anyone looking for a home warranty. The contract provided me with all the detail to know what is covered under the warranty policy. Great company!

Chase ** did an excellent job of providing information about the plan and answered all questions fully. This home warranty plan gives me the peace of mind knowing that if a major system or appliance fails, we will be taken care of. Our neighbor referred us to Select Home Warranty. They have nothing but great things to say about the company so it made my decision to purchase a warranty plan a no brainer! This plan is like auto insurance. You hope you don’t have to use it but it is nice to know that we are covered just in case.

After requesting a quote online, I received a callback within minutes. The customer service representative was patient, friendly and made me feel at ease with the process. He did not rush me to make a decision. The price was also economical. I had shopped around and found this home warranty to be the best deal. I am secure in my final selection. I would definitely recommend this company to others who are in the market for home warranty insurance.

The worst customer care experience I have ever experienced! A fraudulent company! Took my money, sent the contract days after I paid and after my personal follow up. Did not approve any claims I made! When they try to get your business, they make you feel you are well covered, but when you actually need them, they find a term in the contract that excludes you from the coverage. With the way the contract is written, they can justify any claim denials! And if they fix anything, the cost would cheaper if you do it yourself rather than buying their policy! I will file a lawsuit against them. A complete scam!

Claim on dryer. The agent I talked to was very respectful and was concern with my problem. He immediately assured me that a technician will be contacted within the 48 hrs window and that I will be notified, by email and it was followed up with an email, reiterating what we discussed. This made me to believe that indeed, they follow up on every little detail of my call. This is very encouraging, and makes a good impression that they take things seriously.

Sam did a great job in explaining all the policies to me. I'm grateful as a 1st time home buyer that he took the time out to explain the different plans and what was covered and what was not. I also appreciate that he answered all my questions. By the end of the conversation I had no further questions. I felt like I completely understood what I was purchasing. I also helped how he made sure he explained all the current discounts so that I could receive the best possible price. He helped make the process of buying a home easier.

Want to thank your team for helping me get this repair squared away. Always good to have a customer service minded team to make sure things go smooth. For me making things right is the most important part of a good working relationship. I personally would recommend this service to anyone who owns a home! I would say that this service pays for itself in two ways. One with the coverage and two just having the peace of mind. Take a moment and give them a call. You'll be glad you did.

Alan ** was very polite and helping with my decision to enroll in this program. He explained everything including discounts, special offers, and lower rates available. I will definitely tell family and friends about this program and refer them to Alan **. I look forward to being a long time customer and feel comfortable knowing I’m covered and have quality professional assistance available as needed. Hopefully I won’t need any assistance soon but just in case I’m covered.

We are very pleased with the services we have received with Select Home Warranty. I would highly recommend them! The customer service team helped us professionally and quickly to get our HVAC taken care of. They told us it would be at least 48 hours before we heard from someone and it was the next day. I think everyone should get a home warranty because you never know when something might break down! For the price you pay for warranty is worth every penny! I just wished I had gotten the 3 year plan! I will be getting when I renew my plan! Thanks Select Home Warranty for being so great!!!

We purchased the plan based on the salesman Alan ** stating it would come with roof leak coverage. We told him and the company that it had a shake roof and had been repaired prior to purchase. They have said the contract doesn't cover shingle roofs. Only flat roofs. Then why did you bait and switch us into this useless contract? We waited 6 1/2 weeks on them to send out a repairman and they never did. They kept insisting we get our own so we did against better judgement. We submitted his findings and they immediately denied it. We then said, "Send out your own people and fix it," they said no!! So we asked them to fix it or give us a full refund and instead the customer service cancelled our contract. We did not authorize this but they did it any way. So I had to call in about that as well. 12 1/2 hours on the phone with these people. Buyer beware. Not good people. Definitely not a Christian company.

I have two basic home issues. Neither was covered by my Select Home Warranty. They have 2600 complaints with the Better Business Bureau. It is hard to believe they are actually 4 stars on this site.... side eye! They are garbage!

We purchased the warranty several months ago and the first time that we tried to use it, we received no help whatsoever. We called in the claim for a leaking washing machine. A week later we still had a broken machine and no one had even called to make an appt to fix. My husband had called every other day to get some action, but all talk. Then when we called to cancel the remaining warranty they kept trying to talk us out of it and never cancelled it!

Incompetent, inefficient and inept crooks, period! INEFFICIENT. Case in point: I submit claims for covered items, they select the contractor(s), I schedule the service calls and take a day off during a weekday to accommodate the work. Tech arrives, but before they can perform the repair, he/she must send SHW a diagnosis, which then has to be reviewed and approved...a process that takes 24 hours. So, not only must I schedule another appointment for the tech, I have to take off another day of work to have a covered item repaired, AND pay another service fee!!!

I switched over to Select Home Warranty in March of 2019 because they were cheaper. This was a big mistake. I had my first claim the beginning of May 2019 due to my water heater going out. It took them 48 hours to dispatch a technician. Their technician finally showed up several days later, was very rude. All he cared about was getting that service fee check. He said he'd call in the diagnosis next day, but never did. He sure did cash my check though. After several days of not hearing anything, I called SHW, their tech never called in a diagnosis, and they could never reach him by phone either. After a week of no hot water, taking cold showers and not being able to wash dishes, I had to find my own technician. SHW just kept saying give it 24-48 more hours. Having no hot water is not acceptable living conditions. They did not try to help us in any way to accommodate us for their technician running off with my money.

Do not purchase, every call is either not actually covered, or they put in your claim "for review" and you don't get an answer for 48 hours if you do. I have twins, and water heater went out, no help, then my refrigerator went warm, again, no help. All you get is an email, which was an unlicensed, unregistered person with no website (so a stranger with no credentials) was offered. The times were 3 days out, so my babies were suppose to have no milk for three days. I could go on, just please don't believe their ratings, they are horrible. Zero help.

Wanted to say that we just purchased a "Select Home Warranty Contract". We did so for peace of mind know that our appliances and plumbing is covered in case of failures. We choose the 3 year option locking in the rate and service call fee. Our appliances are fairly new and in good working order, but knowing we are covered in case of an incident is good to know. I will be sharing my experience with family members and friends and will be sure to advise others to purchase a contract as well. You never know when an appliance is going to fail. I have heard stories about failed A/C systems and the amount it cost for repairs. I'd rather be safe and spend a little money now than a lot of money later. If you're a home owner I'd encourage you to give Select a call to discuss what they have available to suit your needs.

Michael ** was very prompt in helping establish my home warranty. Additionally he followed up after to ensure I had what I needed. The guidelines seem straightforward and easy to apply. Looking forward to working with this company to see the value. I have had other home warranties in the past and struggled due to many items not being covered. I’m happy to provide more feedback after I’ve used the service. Sales personnel were helpful so far.

The sales representative, Zachary ** was very thorough in explaining the plans available & he worked hard to get me the best rate possible for the long term. I am very satisfied so far with the service plan & your sales staff. If your service staff are just as dedicated to customer service as your sales staff then I look forward to many years of association with your company. I especially like that I can continue to renew at the rate I was quoted today by Zachary **. Thank you again for all the assistance in obtaining this home warranty plan.

Sales rep (Isiaac **) was very professional and had me a contract within minutes. Hope any claims are processed like this signup. A-ONE Time will tell how claims are handled, and if the warranty is what it appears to be. One thing That I did not like about the warranty was that it excluded tankless hot water systems and I was hoping to have this coverage since this is what I have in my home.

Service was recommended by colleague. I requested a quote online and immediately received a call. Agent spent 20min explaining the plans which was great. I signed a multi year contract which gives me the peace of mind that my home will be well serviced.

Greg my rep was very friendly and knowledgeable. He gave me options and explained the different plans. He offered annual but I asked for monthly payments to which he was happy to assist me with. Greg provided his email and phone number if I had any questions. I was informed that I would receive an email with policy details and coverage info and I did. I was pleased because Greg didn’t pressure sale me just pointed out benefits of choosing Select Home Warranty.

Greg ** called immediately after I submitted a quote request. He was polite, informative and worked to give us a good price for services covered. He was not overbearing or pushy. He took time to talk slow enough for me to understand all he was telling me and answered questions I had. I believe we have a very good policy, low premium and low service call fee. I'm very satisfied with the effort that was put forth to ensure that our needs were taken care of.

The customer service agent I spoke with was very friendly, and extremely helpful! They answered my call, and all my questions in a quick, and timely manner. They have many great package options available to fit many and any needs you may have, and even better competitive prices, to fit all budgets! Insurance is a must if you don't have, or want to spend thousands of dollars on a unexpected breakdown or malfunction. I would definitely recommend giving them the time to answer any questions you may have or checking out the website!

Our representative was very nice and answered all our questions. I know we made the right decision. Thanks. I will need this for my home in the future. Things will always breakdown. And at a time when your money is low. Going to tell all my friends about it. I work at the post office and hear so many stories about how much money they had to come off of to get things in their home fixed.

Do not waste your money with this company. The salesman are typical salesman and will tell you whatever is needed to but their contract. I filed my first claim after 3 months of having contract. HVAC circuit board is bad. They will only cover $150.00 while referring to the annual maintenance cleaning verbiage in section 9.1.2. There is no maintenance or cleaning required for this circuit board.

I called Select Home Warranty because I did not receive a policy email when I committed with them for a home warranty policy last week. After a brief hold (less than 4 minutes), I spoke with Jacob, who quickly got my policy sent off to me by email. He was friendly, courteous and professional. My email with my policy was in my inbox almost immediately. A good introduction to customer service with Select Home Warranty.

Mr. ** was very knowledgeable and professional. He gave me several options and explained each well. I highly recommend his service. He also made himself available to me for any future questions or needs. I have a positive feeling about your company and look forward to three years of service and perhaps an extension if I still own this property, Your price is better than my previous insurer.

I just purchased the Select Home Warranty. I talked to Bruce and he was a pleasure to talk to and answered all my questions and I felt confident to make this purchase.The 3 year offer made a lot of sense with the saving involved and the additional 6 months free coverage. I feel secure knowing that with this plan all items are covered and help is just a phone call away. I have talked to several home warranty companies and I feel that Select Home Warranty has more to offer and at a better pricing.

I was in the process of comparing home warranty companies. I barely entered my information and received a call from Chase **. The prices are unbeatable for the same services. The customer service of my last vendor, Fidelity National, was poor. I received the warranty as a gift from my realtor when I purchased my first home. I renewed once last year and sure am glad I did not renew this year. From the reviews, it looks like Select might be better.

The customer service was great. I would have given 5 stars, but it seems my claim was forgotten for a while so I had to call back and request a status update. The customer service agent escalated my claim and that resolved the issue. I'm overall very happy that I purchased my home warranty. My first home repair (after living in my house for a month) would have cost more than my first year's coverage, so I'm already in the green.

Everything was great as discussed over the phone so far. I have not needed to use the services yet but from the contract everything looks good. I would recommend to a friend. I look forward to using your services when needed. The contract is better than my previous contract with another company. The cost per mo. is cheaper and the service call fee is a lot cheaper. I was told my monthly rate will never increase which is the main reason why I have selected your company and canceled with my previous company.

I ended up buying your home warranty today, all because of Chase **, and his excellent advice, and willingness to help to negotiate the price. Currently, but ending soon I do have a home warranty which I have been wanting to replace. Due to their customer service. I received information from another company wanting me to go with them, however Mr. ** had them both beat. You are very lucky to have this kind of person working for you. It's hard to trust people over the internet with your information but it all seems legitimate. I feel I will get a great experience from this company.

I’m happy that I found a policy that would take care of everything in my house. I still haven’t used it but I cannot wait. I just like having a peace of mind and knowing that they are available 24hrs year Round. I like knowing that they will come and do more than one job at a time. Still haven’t made a claim but knowing that they take care of everything is one less thing I have to worry about. I’m also happy that they are available any time of the year. Being a single mom with kids makes life easier.

Chase was a GREAT salesperson! He gave me time to review my finances to ensure that I would be able to start the service that day. He called back at the time he indicated he would. He was willing to work with us to obtain the best value to fit our budget and extended a discount for service as a Veteran. I'm hopeful that our experience with Select Home Warranty will be as good (or better) than the previous company that we had!

The person that I contacted in regard to the claims was Thoreau and worked quickly to get the information that was needed in order to get a contractor. I'm still waiting to get an email in regards to the contractor but the process was quick and easy no problems. I hope the contractor is able to come out in a timely manner. That's the only thing that I'm a little worried about. I understood the person just fine over the phone and again he worked very quickly to get my information that was needed.

The person that assisted me with my warranty order was excellent. I was happy with his knowledge and assistance and I am happy with the value of the warranty so far. It is less expensive than my previous home warranty and the coverage appears to be about the same. I am hoping for better service providers than my last home warranty company. They seemed to send technicians from companies that had very poor Yelp reviews and most of the time the work they did reflected those reviews.

Isaac was very nice and helpful with my phone call today. I would definitely recommend the service to others as it is going to be very easy now for repairs to my items covered. He went above and beyond to help me and l have confidence in the company. I had not heard of the service before and his explanations were very clear and concise. I feel with his help that I made a great decision to sign up. Thank you.

Great customer service. Very helpful! I will definitely be recommending this company to my friends, family and business associates. I'm hoping it's not too good to be true. It seems to be a great value. I purchased the 5 year plan and received an additional year free. This plan definitely gives me the peace of mind I was wanting, having purchased an older home. Thank you.

Dear Sir, Please assist me in getting my dishwasher issue resolved. I have made two calls over a week apart, my claim has been pending for weeks. I'm told they can't reach the technician that came out to my house to get what parts are needed for the repair. Now I need to hire my own technician and I will get reimbursed by my warranty company. This isn't a suitable option for me. I don't have the extra money for this. That's why a purchased a home warranty policy so I could avoid this type of situation. Please respond!!

I explained to the service man that my AC would not turn on. He said he would file a work order for me, and asked me to check my email often for an email from "Select Home Warranty" indicating what would be done next. He gave me a maximum of 48 hours to receive an email, to which I felt should be reduced to 24 hours or even less. The service man was impressively cordial.

I had almost decided not to get the best plan, but the representative answered my questions about my concerns. I am expecting great service & no problems should I ever have to submit a claim. In fact, I may add 2 more houses and get a discount for them. My concern was about the company receiving some negative reviews, but the rep explained some clients don't read the contract thoroughly and realize the contract is active after 30 days.

lake took all information and advised they would send me information to replace. Customer service agent was very professional handle getting information and advise someone would contact me about how to get replacement after advising me that she would have me contact me on how to get a new one. I greatly appreciated how she was able to offer the replacement but I do wish she would have advised me herself. That is the only issue. I had provide all is as she stated.

Called about back of my house not getting cool. Disher Appliance came out. I told him the problem. He said, "It's not the vent. It need freon." So he adds some. The front of the house did get cooler but he didn't go into the attic to check my vents and the back of the house is still not cool and I paid my 60$. I you would send someone else out to recheck my vents. I just don't understand why he didn't go up to check for leaks or anything. Pls help.

Good conversation. Felt I could have used a little more info during the conversation, overall pleased with sales rep. Would also like to see more of the information and details upfront on your web site.

When I called the operator made a quick response and assigned the claim No. and promptly send email with details of how to proceed further. So I am now looking forward to get a call from the call Electric to schedule the repair work. After the repair is done I can express my evaluation more in detail. It has been less than an hour when I first placed the claim. So I am not able to write more about my full experience. So far what I have experienced is good and very satisfactory .

I had Select Home Warranty for about a year and so far no complaints. I plan on renewing my subscription when it expires. I would recommend this company to a friend. So far I had to use them for my heat going out and for my AC going out. Great company to have and the price was really affordable. I am sure Having rental property I will need Select Home Warranty again in the future.

Zachary ** was my person of contact and very happy he was, he explained the plan in detail so I could understand the policy. Thank you Zachary! Your plan is what I need for my home and to keep everything running properly. Hope to be a customer for life. I will let all my family and friends know how easy it is to work with company and employees.

I was very pleased with Mr. ** assistance today. I called to confirm that my policy had been established as I had some concerns about the reliability of the title company that submitted the check for my new house and I hadn't received my policy documents. Mr. ** was able to confirm my policy started and updated my contact info so that I receive all future correspondence. He also was able to tell me the start date of the 30-day waiting period for my policy before I can submit a claim. He was very helpful and kind.

Easy process. I had to call twice to receive the welcome email. Not sure if I will receive a hard copy via mail as well? Overall good service when I called to inquire about the home warranty. Suggestion: It would be helpful to send a confirmation email once enrollment process is completed online. Once I completed online and provided credit card information I never received a confirmation email stating the process was complete. I did receive a phone call asking about an inquiry online which I had to explain I completed the process already online.

I am very pleased with Select Home Warranty. Our built in microwave went out during the holiday weekend. I had submitted my claim online through the company website and I received a call within the hour from a customer service agent who guided me through the entire process. Following that I was informed of the procedure and approval process. I couldn’t believe that the approval was received the very next day. They have an extremely user friendly claims process. It was an easy, thorough and efficient.

I called in Sunday and my rep was very helpful. The temp in Texas is running close to 100. Hopefully they'll get someone out. Last time this happened it took over a week. Here's hoping they can do better this time. The rep was very helpful and said he would try to get the same company because the work last year--a new compressor should be under warranty.

We have only purchased. We did a bit of research first and know we will need to use it in next 3 years. There were some high pressure sales tactics however but overall good experience with the purchase. Just do your research before you call. And definitely call vs going online when you are ready to purchase. We figure the AC and water heater will go out on the next 3 years. We are hoping the claims process is smooth as well.

The agent was great, and he gives details on the insurance plan, what covers and what not, and ways to save customers money. He is very experienced and Select is a great company to work with. The copayment is reasonable. They have 5 years plan which actually covers 6 years, and you get another 100 dollars off. They also have free roof leaf pick up plan which I like a lot. They also cover roof leakage and much more for a reasonable price.

I am a new client and Select was a better choice and my questions were answered. I felt rushed because I did not have in writing the amount of the service call without signing up first. The employee assured me that the quote would be in the welcome email within minutes and it was. I compared Select with three other home warranties and decided that Select fit my needs best. I have used other warranties throughout the years but always seem to return to Select.

Abraham ** was extremely professional and courteous. He answered all my questions directly with simple answers. He considered all my scenarios that I postulated to him and told me how the process worked. Convinced me it was simple and straightforward and I could use my own vendors. The quoted prices were very comparable to what I have experienced in the past with other companies and options available covered what I needed. It was easy to tailor the contract to my specific home and equipment.

Coming home from vacation and learned that my air unit is not working. The rep was nice. I am just hoping it doesn't take too long to get someone out here to resolve this issue. This is my first time using your company. I purchased your service for my two homes appx 6 months ago. I'm hoping that I didn't make a mistake by dropping my former company. We shall see how this first request goes.

I had some trouble understanding the agent on the phone. I also have not been contacted yet despite calling in on Friday morning and my A/C has been out since the middle of last week mid-summer. I realize that this is a holiday weekend, but a little sense of urgency would be appreciated. I have tried following up with the HVAC company twice now. There was no response on my first call. The second call was answered, but no schedule was provided. I was told that I was on the schedule for today and someone would call me on their way to the house. This was not how I was lead to believe the process would work.

I thought the process would take some time, but it was so easy to enroll in the home warranty plan. Alan was very easy to speak with and made the enrollment process a breeze. He was not pushy and allowed me time to review the emailed information. After I decided on a plan, he made sure I had what I needed and my policy was emailed within 2 hours. I would definitely recommend him to a friend or family member.

I received an email that my policy was up for renewal and I noticed that my payment was going WAY up so I called in and spoke with Jonathan. He not only was able to get me a lower payment but also a lower service call fee. I am extremely satisfied with not only the result but with how little hassle it was! I have been with Select Home Warranty since 2017 and have never had an issue. I will definitely recommend them to anyone purchasing a home/home warranty.

I called because my unit is pouring water into the drip pan. When I reached an operator they said that it's not covered because of condensation or a blockage. I asked if I call a technician to come out and it's deemed not the issue and is actually covered by the warranty will they reimburse me. They said NO! Because I called them on my own. But, they refuse to send a tech. SCAM!!! I pray I don't find out its something that's covered.

SELECT HOME WARRANTY is a pleasant company to work with, we are very pleased and happy that we have selected SELECT HOME WARRANTY for all our needs in our new home. Fast, friendly, professional and knowledgeable customer service representatives. If you are looking for the best company for your home warranty needs SELECT HOME WARRANTY is the best company for all your home warranty needs. Just call you will be connected immediately to a friendly voice willing to help you with all your home warranty needs. Take advantage of the VA benefit. Ask your representative if your are active or non active vet, they will take care of you and thank you for your service. We will most definitely be recommending SELECT HOME WARRANTY to all our family and friends.

We just yesterday had problems with our A/C unit. I called Select Home Warranty and a customer service representative helped me with my request for service. I should receive a call or email for a company here in the local Lexington, South Carolina....and we will schedule a suitable date and time to look into my cooling problems. This is our first time utilizing the home warranty agreement...and we are looking forward in seeing how these transactions work dealing with Select Home Warranty. Thanks went well!

William is the young man that assisted me in purchasing my contract. I found William to be very knowledgeable about Select and extremely courteous and willing to answer all my questions. He took his time while answering my questions and made several recommendations. William recommended the three year plan that really turned out to be 42 months at a reduced price that is supposed to be locked in for life. The lifetime monthly rate is $26.78 with a fixed lifetime service call rate of $45.00.

Quick and easy. Daniel was knowledgeable and and assisted me in selecting the right product for my needs, he provided exceptional customer service and was not a pushy sales representative. He listened to my needs and made the process quick and easy. Select Home Warranty has a robust selection of plans to choose from to ensure you get exactly what you need to protect your home. There is no guess work and all plans are laid out and are easy to understand. You won’t pay for what you don’t want here. I recommend Select Home Warranty for any one who wants to protect the home appliances.

I purchase the platinum home warranty today. I spoke with my representative Daniel ** who was excellent in communicating the information on the different policies that Select Home Warranty offer. Daniel was great representative. The platinum care that I purchase coverage several listing below. A/C cooling, Clothes washer, Heating system, Water heater, Garbage Disposal, Plumbing system, Refrigerator, Stove/Oven, Microwave Oven, Cooktop, Dishwasher, Clothes Dryer, Ductwork, Garage Door Opener, Plumbing stoppage, electrical system and ceiling fan. This is a good deal for $499 for 14 months.

Phone call to place service request was very easy. Now just waiting on service tech to contact me to set an apt time to come out and look at my ac unit. Hopefully as fast as the less than 24 hours that Select advertises. If the coverage is as good as they say and as fast I will be happy to give another full review on my experience from start to finish on a claim but for now this review is only about the process of filing a claim.

I shopped around for several weeks before deciding on Select Home Warranty. There's huge variety in the warranty industry, always better to see what's out there. They were able to offer roof leak coverage and the best service visit fee in the industry. Rep Nathan ** was patient and thorough in explaining the coverage and helping me reach the value I was searching for. Great coverage, superb rates, and a helpful customer experience. Highly recommend and looking forward to staying with them for a long while.

The gentleman on the phone was very helpful and kind. Being a recent widow I am not use to handling this sort problem. He was very informative and he made this very easy and hopefully my air conditioner will be fixed quickly as this is Alabama in July very hot and humid. I am a 70 year old and cannot take the heat. I also have company coming. This is my first claim and so far has been a favorable experience.

We feel that we have had many claims and home expenses that are not covered at all. For a “premium” status homeowner, we were shocked at how little is covered. The description of coverage is very deceiving and have had to pay out of pocket for plumbing, AC and dishwasher breakages. If you would really like feedback, please don’t make it so difficult for customers!

The lady who helped me on the phone was pleasant and did not waste any time. She explained the process and assured me they would take care of it. She said up to 48 hours because I called on a Sunday. The phone operator service is easy to use and clear when being directed to the correct line. I am hoping the claim process is just as easy and goes quickly. It is 90° in Georgia.... Which means having no air conditioning is not fun.

Our microwave started getting weaker in heating up food. It also started peeling inside. It's only 9 years old and we keep it well cleaned and have never abused it. We called Select and they got back to us within a few hours with information that someone would be in touch in a day or 2. We received an email from Select in 2 days and they explained what our choices were to resolve our problem. I like the fact that we were given choices than rather only one choice. Thank you Select for a quick response.

Bruce did a great job of representing the Home warranty protection plan. He was very patient by answering my many many questions. He was very knowledgeable about everything he presented to us as well. We had been looking into a home warranty but he made the experience easy and smooth. We look forward to not having any issues but if the unexpected happens then we are happy to be covered! Our home is our haven and we love it and want to keep everything in ship shape leading into retirement and beyond. This is just one step in preparation for the future.

You did a great job in procuring a contractor. Unfortunately it was 4th of July weekend and I don't think he was working or at least pool repair wasn't a priority. He couldn't come for 3 days and we wanted to use the pool so I got some extra time and just fixed it myself. I've used SHW before and had good results so I have to assume that it was bad timing or pools are low priority.

This was our first time contacting Select Home Warranty for any repairs. Our downstairs air unit isn't blowing cold air. Noticed issue on Friday but due to work schedules, couldn't contact warranty company. Customer rep was super friendly and patient while waiting on me to get the needed information. He even explained the process of our next steps in order to schedule someone to look at and repair our air unit. We received an email almost immediately after getting off of the phone with our work order information.

I am a brand new customer seeking additional coverage for one of my properties. The sales and account representatives were fair, honest, and patient with me as I was looking into the benefits and services their company offered. The benefits offered seemed to have good value in protecting my property and/or preparing for when things go wrong. I am happy I made the decision to work with this company. This company seems to offer better coverage than many of its peers. One of my primary concerns was septic coverage, which I have with this company. Additionally, I can receive help in the evening or weekends when most similar companies are closed.

Signed up based on your ratings. Sales rep called and made the deal even better on a multi year account. Appears to have everything I could possibly want + lower visitation fees and low cost multi year insurance. Sales rep even agreed to cover the cost of the 1st visit. Seems like an excellent plan and it’s the highest rated plan in American.

It was super easy to sign up for SHW. I got my subscription emailed to me right after I signed up. So far the only thing I do not like is that I don't have a direct account, meaning if I wanted to edit my account I have to wait to get a email from SHW. After reading my subscription it seems very simple to make a claim. They cover everything inside and out of my home. I'm glad I chose SHW so far.

CSR was vague and evasive of giving me a straight answer in regards to verifying if it was documented. I had free first call and roof leak coverage. I have a two year old new roof, but would want to know I have the perks promised. I had to really persist for Him to tell me I would need to call Customer Service. I felt like the person I was speaking to did not understand the product or the English language.