Select Home Warranty Reviews

Air Conditioning failure. The repair arrival time was scheduled in a timely fashion. Technicians were able to arrive early, and called to say so. Techs were communicative, and work was completed quickly. The only unexpected situation was that this repair company would only accept cash for the trip/Select deductible, and that was not communicated in advance by their company's scheduler.

I contacted Select Warranty for the first time since signing up with them in July of 2019. My AC unit u is giving me problems so of course I am already on pins and needles. The young lady was extremely professional and put me at ease with how she handled my issues. She listen to my concerns and promptly got me taken care of with a repair service.

Contract #**...I enrolled in service today online. I called customer service to confirm and was provided great service and given a better deal with a cheaper annual fee and cheaper service fee so I was completely satisfied with the service. I will come back and make another review once I actually have to use the service.

It was a pleasure dealing with Sam. All questions were answered and he offered additional information about other plans. We took one or the other plans. We hope any service needs are handled in a similar way. If we are treated with claims like we were in sales we will recommend this service to all of our friends.

The representative was very knowledgeable and didn’t waste a lot of time. He was also concerned with me saving money. The entire process took about 5 minutes and that’s including the time spent completing the Internet application. I would definitely recommend this plan to any homeowner, it gives peace of mind with any unforeseen problems.

When I called the number to get my contract number to complete the online claim, the representative gave me the contract number and filed the claim for me. The representative was very articulate and kind. I have only used the service once before for my air conditioner and that went well. I would recommend this home warranty above the others I have had in the past. Awesome service.

They were very helpful and kind. I need my garbage ???? fix. Thanks for your service. I used the service before and I’m satisfied with the work that was done. Thanks again. I called before and service was great ????. I will let anyone know that your service is great. The costumers is a good company.

Richard was very knowledgeable about the products and was clear about coverage. He was very patient with me and all my questions. We purchased this as an incentive for the buyers of our home. They were pleased that we made this purchase for them. It gives them peace of mind and makes us feel good that we have provided this service for them.

Dealing with Select Home Warranty has been a nightmare. I have had two issues and both times, first time, the repair company didn't even exist. They called, had to get my own on both occasions. Then when they talk to my repairman, they kept putting him on hold, sending him to other dept. I have yet got reimbursed for my problem. I emailed the invoice to them and a word back, have called, and I keep getting a run around. It's almost like the are a fake company. I can't explain enough what a nightmare this has been.

Josh took charge, gave me a claim number right away and got an email confirmation before our call ended! That was fast. I asked a lot of questions About the 2 plans I bought from them and he was very patient with me. He directed me to a sales number for costs to renew both plans that are expiring in October.

In this time of stress having our air conditioner not working seemed overwhelming. Select Home Warranty set us up with a repair shop the same day and tomorrow they should arrive with the knowledge to fix the problem.. We are new to Select Home Warranty but are looking forward to the services that they can provide. Thanks - Select Home Warranty!

Overall, the customer service was good. I appreciate that the sales rep was able to provide me with additional savings since I was willing to sign up for the annual plan. The only critique is I felt like the sales rep was slightly rushing me to get off the phone after he got my credit card number.

Process from plan explanation to great offer to completing the deal was concise, helpful, and appreciated. Jeff ** was professional and very helpful and I am looking forward to the peace of mind that this plan offers. Please compare the value that this plan offers to other programs out there - you will pleasantly surprised.

Easy. Purchased in less than the five minutes. However things could have been explained but I had researched a little before calling. There was a discount online and over the phone. I wished I would have purchased online because I forgot to add a feature I wanted. Now I have to call and have it added.

My first direct encounter with SHW was pleasant. The agent I spoke with was kind, helpful and provided all needed information. He was able to verify and provide details and information that I did not have. He also updated and corrected information that was incorrect in their system/database. I would recommend to friends and family.

Hello. I am a new customer. So far everyone has treated my very nice on the phone. I look forward to to keeping my warranty with you guys for a long time. Thanks for being straight and upfront with me. It's good to know that there's someone you can call in time of trouble and you will not have to be facing everything on your own. Thanks again. Alvin **. PS Have a great day.

Just signed up for another year. Great service and pricing. Lots of little perks and extra coverage that sets them apart in the industry. We have been with them for several years and just signed up for another year. Just one claim and this contract pays for itself multiple times over. Highly recommend Select Home Warranty!

The operator took the time to describe all of my options in enrolling with Select. The description given was very clear and without any undue pressure. The Platinum Plan is the best option for me both financially and satisfaction in knowing things will be taken care of in the future. The Platinum Plan is far more inexpensive than my previous coverage with a different company. The future looks rosy for me and my family. The sunshine that his plan will bring into my family's life will be most welcome.

My policy was supposed to have an effective date of April 18, 2020. They refused a claim on that day instead claiming my effective date was the 19th. After speaking to retention, he honored my claim with no hassle and an appointment was made that day. Customer service was not very helpful.

I had to call in to inquire about a claim submission. Lola was the rep and she was helpful. She explained the process of what was required to proceed with my submission. I know the process to continue, we will be using a local contractor to check the issue and decide what repairs need to be done.

I just signed up with Select Home Warranty. My customer service representative, Richard, was helpful, understanding and made sure the particulars of my policy were clear. He also explained discounts that I was eligible for in an easy to understand manner. While I haven't had to use the service (for obvious reasons) I truly believe that if the enrollment experience is anything like the claims experience that it will be a breeze.

I got a quote for Home warranty Platinum care from Select Home warranty via online Mar 15, 2020 and the select home warranty person George ** called me and explained me why select home warranty is able to provide coverage with local repair shops. George told me that there is a wait time of 1 month for the policy to start effective which is Apr 15, 2020 and all appliances will be covered from Day 1. If anything broken before the effective date, then he should be able to move the effective date. Talked about policy transfer if the house was sold later & I took the policy on Mar 15, 2020. No issues with any appliances till Apr 15, 2020.

I needed a blower in the AC unit. It was an emergency as my father has very bad COPD and in Florida the humidity is hard on COPD patients. The unit was fixed. I submitted the invoice and paid check and it was honored in full by the insurance coverage. Very happy for the convenient process.

Upon research I found Select Home Warranty to be highly recommended. I found the rep to be extremely helpful in helping me select an excellent plan at very competitive price. The ability to select local contractors of my choice was extremely important because my prior plan required them to select an contractor that may a may not be in the immediate area.

Water softener. Thank you, Home Warranty for your upbeat representatives and quick resolution of my claim. This is my first time using my warranty and I was hoping for a good experience. I got it! I used my own service provider and everything went smoothly. I now know for sure that this will be a good experience going forward!

I'm very satisfied with the customer service representative who helped me with all my questions. He explaining everything to me in plain English and the fact that I don't have to sign any paperwork is the best. I had reviewed other home programs and this is the best so far.

Stove Repair. I sent an email today for service and within the hour I had a response...my order was clarified and I was informed I would receive an email within 48 hrs from a local technician who will come and fix the problem... So far so good! As I have not yet had the entire process completed, I will do another review at that time!

Our contact with the Select Home Warranty Representative was knowledgeable, courteous, answered all of our questions pertaining to this Home Warranty. He gave us several options to consider with regard to savings over time. This was a relief for so many warranties like this are just not worth the ink spent on them. Their plans are reasonable in price and their reputation is is golden.

Jeff the sales representative was really helpful and knowledgeable. He sent me an email with my contract and all the information that we talked about. He informed me of the coupon and exactly how much I was going to pay every month. Thank you so much for your time. I was shopping around for a few different home warranty and I am satisfied with my choice.

I went online to see which home warranty services were the best and SHW came back as the best home warranty with the most coverage. I submitted basic information and within 5 minutes, I received a call. Fred was extremely helpful at giving me the best package for my needs.

Did a online request for a quote. Representative called within 15 minutes. Very kind and even offered a better deal to me than what was on line. Because of his professionalism and kindness I had to look no further. Processed my contract in a effortless and quick manner. I’m sure their service will be excellent.

I haven't yet experienced the actual service experience through the warranty so my review is primarily focused around the warranty purchase process. The agent providing the quote was knowledgeable and was able to answer my questions that eventually resulted in my purchase of the home warranty. Most of the answers were succinct and covered facts.

I reviewed several companies before choosing Select Home Warranty. I liked the fact Select Home Warranty offered a 5 year plan with a 6th year free. Coverage and prices were comparable to other companies. Their service fee was one of the lowest. Select Home Warranty received favorable third party reviews.

Basement drain backup, sewer issue with water backup in basement area. Require plumber to clear stoppage in both laundry room and cleanout area. Contacted Select Home for approval and to dispense a plumber. They could not locate one advised us to locate one on our own and they would potential reimburse for the approved amount. We are awaiting reimbursement from Select Home. Used Lakeshore Plumbing and they were outstanding! Very knowledgeable and corrected the problem and explained things very well!

Was very happy on how fast it was to sign up. I also was content for the pricing and no contract required. Can cancel anytime. Would recommend others and they do offer monthly contracts. They sent me my contract as soon as I made the first payment. We hope to keep using them in the future.

I have not used the service yet, but just signed on in case anything happens this year in the house. This company had the best price, customer service and the fee to come out to the house to assess the appliances had the lowest cost from their competitors. I hope I don’t have to use them, but if I do, I am prepared.

Select Home Warranty responded with contact info to schedule service to repair my dishwasher. Tech showed up on a timely basis. Repairs were done and the tech had repair completed and left his work area clean. Followed up a few days later to see how my dishwasher was doing. My plan will be expiring soon and I plan to renew my policy. Have had good experience with Select Home Warranty.

I've been really pleased with Select so far. The customer service has been great (Michele is wonderful!), and the price was good. I haven't made a claim yet, so I can't speak to that...but so far everything else has been wonderful. I appreciate that their customer service representatives are attentive and kind!

Select’s followup was impressive. I worked with Jonathan and he was VERY helpful and patient and pleasant. Only reason I choose 4 stars instead of 5 is that I haven’t used the service yet. The coverage they claim is outstanding, and the price is very affordable! I’ve only worked with the sales department, not the service department.

First time calling for service and very pleased with a quick response. We will review again when our issues are dealt with. Perhaps I should have waited till later do this review because I can't comment on coverage.. I have confidence it will be a good outcome. Select Home Warranty had the best reviews and lowest monthly outlay when we first considered looking into Appliance coverage.

Fast service and easy claim process. Kept in touch with me through email letting me know when I could hear something. Let me adjust my scheduling times for work to be completed. My first claim went wonderful.

I started looking for a Home Warranty and the gentleman I spoke at Select Home Warranty with was very knowledgeable in the various providers of Home Warranties in my area. He was honest and everything he told me was true. I verified all the rates from other companies and found this was the most economical route to take. They provided lower rates and great customer service.

Was shopping online for a quote for services that fit my needs... Received a phone call from Select but needed a bit more information and the customer service rep discussed all available options. He wasn’t pushy and answered my questions and then went a step further to try and save me some more money and provided the discounts I would qualify for. After leaving another warranty company for high rates and false advertisement, I felt confident that this was the company I should select, after all they are rated in the top 5. Not to mention they offer GREAT customer service so far!!

Filed claim on oven. Was to pay $60. Deductible which I paid. Technician had to order parts. After a week with no response I called Select and they say they only pay for part and I have to pay labor. False advertising. Don't waste your money!!!

Glad we chose Select Home Warranty. Our rep, Zachary **, was patient and answered all of our questions clearly and complete. We researched other companies and found the rates of Select Home Warranty to be lower and have better plans. We would gladly recommend Select Home Warranty to our friends, family and anyone looking for a good home warranty.

I’m very happy with the warranty and service from our agent. Very good coverage and reasonably priced! They have a MUCH lower service charge per claim too. I also like the availability of 24 hour service on the website. Overall, a good experience!! I would recommend the home warranty from Select Home Warranty.

My call to make a claim about my HVAC system went very well and was informative. I explained that the HVAC system needed to be replaced and why, however after being told to send receipts for the replaced HVAC system in order to receive reimbursement, I received an email back saying a contractor is being sought out to complete work for me that has already been done. I’ve responded saying I just need reimbursement with no response. Miscommunication must have happened somewhere.

The representative I spoke with today was very willing to make sure we stayed a customer. He was patient and very flexible. He made us feel we were worthy and that our business mattered. We wasn't sure if we would be able to afford the rate because it was $200 more then last year. The representative was able to get us the same rate as last year as well as break our payments down into 2 payments. With everything going on with COVID-19, it is refreshing to know that someone is looking out for their customers. We hope to continue to business with Select. Thank you!

I was very happy with the product and dealing with sales agent Jeff **. I would recommend this product to others and look forward to seeing the service we get once needed. I have been with American Home Shied for the past 11 years and was looking for another company offering same services.

Waiting to have my air conditioner unit checked. SHW responded in fair amount of time and reply back in the manner they suggested. Suggested I find a technician local and gave me the budget amount and anything more would have to have approval. Still awaiting a technician due to the pandemic but SHW is still in the midst of the problem and has contacted a technician.

My overall experience with the customer service like has been except. I use to have a different company for home warranty and let me tell you horrible. But Select Home Warranty picked up my phone call within minutes and the representative was able to help me file two claims and answer all my questions in a timely manner.

The process of filing a claim was easy. My AC unit was not properly cooling my home so I filed a claim. I received an email stating my problem was not covered by my policy but after speaking with a representative informing him of the problem, he helped filed the claim correctly and informed me a technician will be contacted.

Sean was great at helping set up my new account. He was able to answer all of my questions very thoroughly and then some. I'm glad I found somewhere to cover my salt water pool system. We are switching from Fidelity Home and looking forward to better experiences in the future.

Dishwasher repair. Excellent service. Simple steps to follow for repair work approval. This company allowed me to use my own technician for appliance repair which is great to have more confidence. I paid the invoice in full at first and later I received the confirmation of reimbursement for covered scope of work.

My oven went out due to a storm. I assume it must have been hit by lighting or maybe a power surge due to the lighting. Power went out but oven didn’t come back on. I called, made the claim and the rep was very nice and courteous. She explained everything very well and where I could understand.

Called in on a Sunday, received a customer service agent right away and within minutes we were set up for service within 48hr period. Great and on point customer service probing questions! Not sure 100% on the value of the home warranty because the service fee to have a technician come out to our home is not covered, so that was a surprising factor.

Found Select on the internet and within 30 minutes has all of my questions answered and application completed by one of their reps. I am very pleased with the coverage and the competitive premium and co-pay. Got my full contract the same day and all of this on a Sunday afternoon!

He was able to answer my concerns, was patient & friendly. He was able to provide me with the extra information I was needing in order to sign up and have my home warranty through Select Home Warranty, if customer service is always like this be sure that we will continue doing business with your company.

Agent was great at explaining the plan. The plan is the best for us. Compared to the other plans and companies we reviewed the choice was easy. Thank God nothing major in our home has failed but if it does we now have the confidence knowing that an excellent company will cover what needs to be repaired and in a timely fashion.

I was very satisfied with the plan price I was quoted and the terms of service. My salesman, Ray, was very polite and accommodating of my needs. I hope to remain a customer for a very long time. It makes me feel more secure to know that if one of my household systems stops working that I can get it serviced for a reasonable and affordable price. The peace of mind that gives me is priceless. I have been looking for a good home warranty company ever since I moved here a few short months ago.

Talked with Martin, very professional and informative. Covered all aspects from me not knowing anything about what I was getting. He was very clear and helped me through even some extra benefits to get money off, thank you. Have already referred to a friend and getting them set up it was a breeze!

The customer service was very quick and efficient. Also very pleasant and helpful in assisting me to file a claim for my washer. I received the email with my claim status within minutes of ending the call. There was no long wait to speak to a customer service representative. I am now awaiting for informing on the contractor who will be servicing my washing machine and to set up an appointment for diagnostic and repair. This is my first claim with this company and so I cannot comment on the efficiency and timing of service at this time.

Disposal Claim. I was satisfied with the speeds and efficacy of the staff at Select Home Warranty and quick settlement of the requested claim for the garbage disposal unit. Fifty words can not describe the level of satisfaction I received and the pure joy of getting the $75.00 dollars credit for the replacement of the Badger Brand 9000 Garbage disposal from Home Depost in Washington, UT on a Sunday morning.

While having coffee on a Sunday morning Bruce Allen provided great, friendly service. He answered all of my questions and accepted my responses with respect. So far I have enjoyed my experience with Select Home Warranty. I look forward to seeing if the service calls are handled quickly with quality contractors.

Called to report a problem with our commode, the lady at customer service, was very professional and helpful. I had NO problems, she stated she will get someone as soon as possible to help with our problem. Polite and professional. The service department was easy to reach and I had no long waiting period.

My AC went out after moving into moving in the new home So I went online and filed a claim. It was a simple process and took 5 minutes. After submitting I was give a call the next day and notified that the claim was initiated. I am glad I went with your service! Saved over $1,000.

Filing a claim is easy and I have had no real issues in getting covered claims repaired. I have had three claims covered since I purchased the policy. The warranty is definitely worth the price. I would recommend Select Home Warranty to any homeowner who is considering warranty coverage.

I just called and spoke with Hazel to file my first claim. She confirmed my info, asked a few qualifying questions about what was going on and let me know to check my email for a technician to schedule my appointment. It seemed like a very quick and painless process, we’ll see how the rest of the claim goes. But so far, so good! Thank you!

Absolutely the worst experience!!! I have just completed my first year of coverage and will not be renewing. I had 4 claims and only 3 were covered, even though according to my contract, all 4 should have been. I bought a house and paid $499 for the top level of coverage. It included just about everything in the house. The chain on my garage door Opener broke, they covered it, but not without a fight. They attempted to tell me it wouldn’t be covered until I got a supervisor on the phone who corrected the matter after speaking to the tech who was on the job. I had roof leak coverage, I had a roof leak over my main bedroom, they refused to cover it saying the leak was outside the “occupied” living area. I don’t know how my master bedroom is outside the occupied living area, I tried 4 times to get this covered until I gave up, which is what they want you to do.

This was the first time I had to use Select Home Warranty. When I called the man on the other end was very helpful, he knew what I was talking about. He filed my claim giving me the claim #, and what to expect & what to do to complete my claim. We are very happy to have Select Home Warranty. It gives us the peace of mind we need.

Recently we purchased a home warranty through Select Home Warranty. We were able to include our irrigation system for a fee. Shortly thereafter our irrigation system required repair. SHW was quick to respond and approve the repairs. I have had coverage through other home warranty companies, none with the response and coverage like SHW.

We have been a subscriber o DC this service for 3 yrs and not used it so we can’t really give a review of their service! The price for three year is reasonable considering the cost of equipment replacement! Their renewal price is negotiable and that is a plus as they increase it by 43% if you don’t call them and negotiate a lower cost. They are very willing to lower your cost and their offers may be good but they give us Seniors no time to do the math to see the advantages! We renewed because we need the coverage!

Customer service was so helpful and made sure all my questions were answered and helped me set up my claim all in a few moments. The whole process was very pleasant and I would recommend them to anyone looking! Happy customer. I can't say enough good things about them. Really, really, really good things.

I spoke with Jonathan who was knowledgeable, courteous, and he signed me up with no problem. I enjoyed my experience over the phone, I already have a copy of my contract. It was easy to get the quote online but they had a better deal if you call in and sign up.

I was searching for a new warranty for my home appliances. I found Select Home Warranty had the highest rating. Representative Daniel C. was very knowledgeable and professional. This was the 3rd company I called. The coverage is much better than what I had with another company this past year. Everything was explained to me, and the price is great with discounts. Thank you.

Was pleased with service. Polite, knowledgeable, and well versed with the warranty I was interested in. I was supplied with all pertinent information. I decided this was a better value than other similar products. I hope not to have to use it any time soon. I am confident that their service will be satisfactory based on my experience.

Replace toilet tank.The only reason they did not earn 5 stars is that I had to follow up with Select Home Warranry in order to find out what was going to happen next. The 4 stars were earned by sending out a plumber after 48 hours, and getting the job done correctly the first time! I was very pleased with their service. Dinah

Called because there is no place to register an account online. Never received my welcome package. So I called and had to ask how you submit online. After I got my email I was on hold for a long time so I hungup. To be honest I haven't had to us the service to fix anything yet, we'll see how go they are once that happens.

Last call with warranty team took only a minute to and they were quick to add us into the application. Really like the professionalism and speed to act. Will recommend the same to other friends. Looking forward for the rest of the service. Has provided a great discount for the first year service. Sales team were excellent.

My husband and I are very happy that we chose Select Home Warranty! Their customer service is on point and always very pleasant!! We would definitely recommend them with no hesitation! I have called them on prior issues and they were taken care of very promptly! We were quite surprised!

I was told my plan did not include what I needed but it was able to be added on. So I called and it was added to the plan which was a breeze. The lines of communication are easily open and transparency is in place. This was an easy fix when filing a claim. I will recommend Select Home Warranty to all home owners.

Enrolling in a 3 1/2 year contract. The representative was very helping and worked with helping find a plan that was right for us. He made sure we were happy and it fit with us financially. The representative explained the policy and also notified us of extra discounts that were available. This is how we were able to add both our properties with this company.

Signing up was quick and easy and the rep that called was helpful. They called within 24 hours and had other deals to help with coverage and pricing. If you're interested in appliance warranty I would check them out. Only issue they don’t cover NY but they do cover many other states. They do try to upsell a little but it is good to know what is available. It is cheaper to buy the plan for a year or more but it is still a reasonable price for month to month.

I called Select Home Warranty regarding possible enrollment. The representative was very courteous and informative, not pushy. I decided with this call to sign up. I had called another company prior to this call and the representative was rude, impatient and pushy, I knew this was not the company for me.

I spoke with Richard my sales representative for the warranty was very helpful. He listened to my concerns and needs. He provided options and benefits of the various warranty options. Richard helped me make the best decision for me with no pressure sales. I appreciated his assistance and attentiveness he provided. Excellent Customer Service. Thank you Richard!!

Select Home Warranty rep. Daniel called and walked me over the various plan, services available. It was quick. He also helped explain the coverage, deductible. He helped to save money as well by selecting multi-yr plan.. Hope the services will turn out good too! I would recommend to others. m m m

Alan did an excellent job helping me to find a plan to fit our needs. Very professional, quick, affordable and easy! We have not yet needed to use services, but it provides great comfort knowing that we are covered if anything goes wrong in our home. Thank you for your help!

Great follow-up and answered all questions. I just signed up so I don't know how the customer service or if I would recommend but I will be happy to give an update once I know. The Price is Right and I'm looking forward to working with them.

My customer service representative A. ** was very nice and courteous. He even called me back to ensure my information was correct during an internet glitch. He also ensured I receive the best deal possible and saved me money. Before ending the restated his direct contact number and company number and made me feel as though I could call him directly if I had any additional questions or concerns.

The Warranty is extremely bad, the Claims are never honored at the time any repair issue pops up. The Claim department manipulates the way they do not want to honor the claim. I will never buy this Policy again based on the past 2 years experience. This is just a fraud Insurance Business.

Very happy with the gentleman that help me with the program. A great deal. He got me a wonderful deal for little money. Also was able to receive the senior discount and discount for the package that I purchase. Looking forward to years of wonderful service for this company and the contractors that work with them.

My initial call was handled quickly and professionally. I have used SHW multiple times in the past for other house sales and it has always gone well. Jonathan took care of everything for me. Initially there was some problem in getting the contract through email but he re-sent and all went well. I have also had to use the warranty in the past and everything was quick and efficient. I think the warranty is a good value for the price.

Customer service was very helpful answering all my questions, about my warranty. It was fast and easy - I didn't have my contract after purchase it must have gone to spam but she sent it right over and I had it in about a minute! I have not had to make any claims yet but if I do I hope the process is just as smooth!

Spoke with Fred **. He informed me of plans and options. We came to an agreement, I gave my card information. Hope I never have to file a claim, but if I do I hope that will be as quick, easy and smoothly as the "giving my money" part went.

I called "Select" customer service for clarifications before purchasing a home warranty. The representative's clarifications were clear and to the point, and he outlined all the options available. He explained the 5 year plan option, as well as getting a good deal if I purchased a home warranty for another property.

Jonathan was very thorough and helpful in answering my questions and providing complete information regarding the home warranty contract. A very attractive multi-year offer was available which we took advantage of for 3 years. Very attractive features included the low service fee and also the transferable feature of the contract.

It was very easy to enroll. As I was looking online at the website, a representative contacted me to see if I had any questions or concerns about the policy which I was viewing. He was very patient when answering all questions. The enrollment process was very quick and the policy was sent out to me right away.

Here’s what happened to me-AirConditioner malfunctioned; called; sent out their own contractor; he re-wired, drained Freon, left; A/C then smelled like it was on fire; second visit ruined what was left of the A/C. Replaced with a new $3000 unit. Total compensation for all of this was a check for $200‼️ The customer service promised emails that were never received. Claims department was 2-3 months late in sending the check. I cancelled the policy and they deducted the $200 from the prorated 3-year policy premium. Do not purchase this product—very bad.

I'm disappointment with the serviceman because it took him about 5 days to turn in paperwork and then I had to call. He never returned my callback. Customer Service was very helpful with trying to reach the serviceman to ask about my washer. I received emails about making sure an appointment had been made with tech for the washer.

Male rep for Select. Friendly, trying to help, cooperative when asked to slow down, replies sometimes slurred, interactions could have been better timed, possibly overeager to get out all his points. Successfully conveyed his main message, that is that a local appliance technician would be located and that person in turn would contact me either this evening or tomorrow.

The customer service rep was able to help me out with straight to the point answers. She was friendly, patient, and willing to any questions I have. Even though I was hesitant about choosing Select Home Warranty as a first time home owner, her service and answers help me rest assured that we have selected the right company for Home Warranty needs.

I called to get specifics about the plan. The person I talked to gave me three choices and explained all of them. I asked several questions and he was able to answer all of them. He was polite and not pushy. He also offered me three choices to pay. I am satisfied with what I purchased.

I want to thank you for the contract. I have been searching for a warranty. That was in my price range and one that would cover what I needed since I live in townhouse. This will help me a lot With everything going on today. The gentleman I spoke to was very nice and very helpful. Thank you again.

Your warranty program is a God send. The cost is very reasonable, with the low service call fee. I was referred by my wife's cousin. She says their plan paid for itself with their first claim. I don't have anything else to say really. Just keep doing what you have always been doing.

I had a very good call with Chase to help me get a good deal and coverage for my home. Thank you for good customer service and for making me feel welcomed. As a customer service professional and sales agent, I understand the importance of good service and Chase was helpful, informative and explained what I would be getting with my coverage.

I renewed with Select Home Warranty because the price was very affordable, especially when compared to other businesses, & even more so with their multi-year contract options which I was told are flexible (can cancel at any time and receive a pro-rated refund). I have yet to use them for a home issue but hope that it will be as simple for a repair issue as it has been to find and sign up with their business.

I had a pleasant conversation with Richard. He was very patient and helpful with me. I was happy to get a discount on the service fee call. He was able to get my service started, informed me of the 30 day waiting period and emailed me all the details and contract. Glad I found Select Home Warranty and hope we have a good relationship here forward.

I was very pleased with the customer service when I called to renew my policy. I was given the opportunity to save money on a full year for Renewal or for the full three years. I was very pleased to renew for 3 years with Select Home Warranty. This is a great company. Freight rates. Look forward to doing business with them in the future.

My initial call was not effective. I spoke with Tom. Very abrupt, rushed and uninformative. My second call to Greg was very productive. We discussed comprehensively the various plans. Greg was friendly, patient, knowledgeable, professional and flexible. We were able to agree on a Home warranty plan that best suited my needs. More salespeople like Greg, please.

The agent was very responsive and disclosed all pertinent information. Ray ** was very knowledgeable and made the purchase smooth and efficient. I enjoyed speaking with him about my home and the extra perks on the warranty. Seems to be a great value. I will hopefully get years of service from this company. Thanks.

The company worked quickly to help me navigate my options and provided top notch assistance in the process. I am happy with the options that were provided to me and the willingness for the company to do what I needed. I would definitely recommend this company to others. I do not believe that other companies will be able to outperform Select Home Warranty.

The representative was very helpful and personable. He was able to answer every question I had, and take of all my requests. I was switching from one warranty company to Select due to constant price increases and poor performance. The transition was smooth, costs way less, and better coverage! Will definitely be referring friends and family.

The LG refrigerator and freezer stopped cooling. The phone call with the Select Home Warranty rep was reasonably good, but the appliance repair company they selected was not provided with any information by Select (type of fridge, contact phone, etc.), all of which I gave to the guy on the phone. I had to follow up by calling the appliance repair company and give them the info, which should have been included by Select.

My hot water heater stopped heating. Making the claim was easy and the service was fast. It depends on the contractor at times. I have been happy so far. I would recommend Select Home Warranty to a friend.

This company has always covered my expenses for what they warrant on my rental houses. Thank you. The rep gave me option and understood if I did not accept all of them. They always answer the phone with a real person. I will continue using them and I would refer a friend.

I was very happy with my experience when selecting Select Home warranty. I just moved back to PA and wanted to purchase a new Select Home warranty program for my new home. Tom was great working with me to help reduce my cost in PA to what I paid when I purchased a Select Warranty for the home I sold in NC. Great experience.

The supervisor is going to gather a technician for me to resolve my plumbing issues. He will make sure the technician is approved prior to the technician coming over to my house. I have had issues with technicians accepting the job and then turning it down so the supervisor guaranteed me that he would find someone.

When I went online to check on their site. I was shortly called by one of their reps. He was very pleasant. He gave me his direct line and answered all of my questions. He offered me additional discounts not listed. He was a little pushy but was really only trying to help me make the best decision. He laid out all of my options, which I greatly appreciated. I hope I never have to use this service but I know I have them if I need them and that is peace of mind to me. I can even take my service with me if I move.

I just signed up with Select. I was impressed with the ratings online and the prices. The customer service rep was helpful. The more you waver the more they offer, I found which was disappointing, but he did ask questions that opened up discounts otherwise unavailable to me. They are three times less than my last warranty and half the service call price. Looking forward to a good experience.

Called regarding to toilet in master bath and toilet in guest having a leak. Do not know where leaks are, however talked to Cheska and she was very helpful and courteous. She explained procedure in detail. I am happy wth SHW and wit response I have received so far. Keep up good works.

Repair my refrigerator. Satisfied with customer rep on placing claim. She was very knowledgeable and curious. Not satisfied with the time identifying a service technician for repair. Going on three days with no response from Select Home Warranty.

Wash machine. The person I talk was great, no one have call to come out yet but I'm sure they will come. This is my first time using this company, I was with home warrant and I was not please with them at all, I change company before my contract was finish. I hope this company is better.

Initially contacted SHW when the problem was discovered on Thurs., 4/17, late in the day. A very affable operator took my call and issued me an ID #. She explained the process to me, and told me that I would be contacted within 24 hours. The next day I received an e-mail asking me to describe the problem, I answered, and received another e-mail informing me that since the next day began the weekend, I would receive an e-mail within 48 hours informing me which local service group would be in contact with me to establish a mutually convenient time to resolve the situation. I rec'd a call from JR Plumbing & Mechanical Svcs, and within 24 hours they arrived at my home and completely resolved the problem in a highly professional manner. They were friendly, very proficient, and cleaned up after they completed the task. I DEFINITELY WOULD recommended them and SHW for like problems.

I had a wonderful experience getting this warranty started. We had been with another company for 2 years and was ready for a change. The only issue I am having is creating an account online. The only option is username and password and I have not been provided that information yet and there is not an option to create.

Around December 2018, I paid in full for a warranty with Select Home Warranty, over $300. I reported an air condition problem. I read under the air conditioner in the contract, and it did not say that the problem was not covered. Select came back and said that under a different section, it states that the warranty does not cover rust, so they did not repair the unit. I had to buy a new coil and have it installed at $1000.

Great customer service, great price and coverage. Ease of filing claims online, 24/7. Peace of mind with affordable price and repair done by local service members. Would recommend to the family and friends. Customer service agent was very friendly, helpful and knowledgeable. We are customer with Select Home Warranty company for last 5 years.

I requested a copy of my policy and received a copy in less than 12 hours. Also when I ordered the policy the person that helped me was very and very knowledgeable which helped me make my decision. This was a very easy and painless process that I will not have to repeat for the next 5 years.

Belinda was real treat to work with. She went through each aspect of the plan and answered every question I had. Hope that I don't have to use the warranty but if I do I feel confident I will be taken care of in a professional manner. Thank you again.

I am a new customer. Select Warranty was able to give me a quote to beat the rate that I was paying at my previous home warranty company. The agent who assistant me was very knowledgeable, friendly and provided good customer service. Thank you Select Warranty for helping me make the switch.

The salesman on the phone was excellent! Told me about what they were offering and deals for one year and three years. He was not pushy like the other companies which was a huge turnoff. He was happy to answer all of my questions in detail. I’m looking forward to hoping nothing goes wrong but have a great company behind me to help when needed!

Handled well and very fast. Answered all my questions. Had called back within minutes of initial contact. Can only hope you never need to use them but the thought of having five star contractors do the work was very appealing. Answered my questions on HVAC and that was quite helpful. I also added another home we own that our daughter lives in. Those questions handled well.

Ed ** was very helpful with setting up the policy. He took the time to make sure everything was done to help me feel secure with Select Home Warranty. Ed looked for multiple ways to find me a better deal. I look forward to a continuous relationship with Select Home Warranty!

This is my continued warranty service contract... Their service has improved... When calling with a problem a representative files a claim and advises the procedures that follow... When a contractor is identified the work is scheduled... Thus, the problem gets resolved and fixed quickly... Contractors are experienced and explain their work... Time and completion are most important...

Sam was wonderful to work with and very knowledgeable. Sam check on all the best deals and cross checked the discounts for the ultimate best pricing for our family. We are looking forward to the best outcome with this new service plan in place. Thank you for the recommendation Garry and Lisa.

We needed a Home Warranty for a house we were buying. We checked multiple companies and decided Select Home Warranty had the best option for us.Their prices and coverage were the most complete and their customer service was excellent. We wanted a plan that would include all of the appliances and Major Items like the AC, Heater, Hot water tank, and many more items.

Thank heavens the agent was knowledgeable because I had a lot of questions! I called to get a price quote to compare to my present policy. I’d had no problems with my current policy but questioned the price increase. My questions were regarding coverage & price. The agent was prompt & informative....no sales pitch until I had signed on, then the offers of additional incentives if I signed on for extended time! Didn’t appreciate that! I thought the agent was extremely professional.

I was happy to get best rates and lowest service charge for home warranty. The best thing I liked is that there is total limit on claims and not on single appliance. I would recommend this to everyone. This is on market the best deal available when compared to all other agencies.

Customer service Rep was friendly, knowledgeable and helpful. I was offered several options to choose from as far as plans. Rep gave me two or three discounts. Rep was not pushy and had my contract emailed to me right away. I was able to pay my phone with my debit card.

I've had a policy with Select Home Warranty for about 1 year, and this is the first time that I've had to use it. I have a plumbing issue where one of my showers is broken and the water will not stop running full blast. I had to call in to speak to someone because I could not find my policy number listed on any emails I have to submit a claim. I explained the situation, and that I had to shut off water to the entire home. This is a problem because I work from home and thus need access to the toilet, drinking water, etc. The rep I spoke to advised that it would be 24-48 hours before I would hear from anyone, and seemed unsympathetic that this was an emergency. Once I was given a claim number, I called back to speak to the existing claim line and see if I could have it escalated.

I spoke with a representative about home warranty and they have great people and very supportive about their warranty on how it works and what you need to know about the warranty. The plans are great. I would recommend this to other customers. Great company you will be satisfied. Please go to there website to check out the plan you will be happy with what you read about the plans.

On Monday I emailed regarding needing someone to come and look at my water softener. I received a call back a few hours later letting me know that they would be lining up the first available person to come within the next 24-48 hours. I just received an email (less than 24 hours since my call with them) that they are still in the process of finding someone and I should hear from someone soon. So far I'm happy with the communication and customer service. I hope a service person can come this week.

This company was awful. I work in customer service. After paying the year upfront 6 months ago, this company did not even have an account for me. They promise a resolution within 48 hours. I am on day 6 with no AC and not even a follow up email. I have spoken to 4 reps and 2 supervisors who promise a call back and I have not received a single call. STAY AWAY from this company!!

Air conditioner. Representative was helpful, understanding and courteous. He also was excellent in explaining how the system works in my particular situation. Rep did not rush his answer and made sure I understood everything. I really appreciated that. I definitely will recommend to family and friends. I researched company to make sure I could put my trust into company.

I filled in the on-line claim questionnaire incorrectly; your agent Jack efficiently helped me refine the claim! Very helpful young man who listened and quickly understood how to refile the claim! The agent was polite and helpful and asked the right questions to finish the claim file process? Many thanks Jack.

Super easy to subscribe, so far has been great experience. This company rated high, price is great and works well for what we need. Thank you for getting us enrolled in this plan! It came at a perfect time, our previous plan was great for awhile, but price did not reflect the changes that were made.

Shortly after signing with Select Home Warranty I moved. During the move I misplaced my policy. I called Select Home Warranty customer service to request a replacement copy. The representative I spoke with was very courteous and professional. He assisted me rapidly to my satisfaction. I would recommend Select Home Warranty to anyone needing this type of coverage, GREAT JOB!!!!

Wow, what a deal. And what an easy process! It took no more than 15 minutes start to finish. Michele helped me out on a Sunday no less! This makes me feel much more comfortable knowing that my major appliances, plumbing, etc. are covered if something goes bad. Thanks so much!

Roof leak. The Select warranty representative asked appropriate questions in order to open up a claim. The representative was courteous and though we had a static connection the representative was patient to repeat information and questions when asked. I was Pleased with my exchange with the rep & expect to receive notification within 48 hrs from a contractor. Thank you.

I have made countless calls to the PHILIPPINE call center where I STRUGGLE trying to explain things in BASIC ENGLISH. Countless follow up calls, estimates and reports on damage have gone unanswered. ALMOST EVERY CLAIM I HAVE MADE HAS BEEN REJECTED. They collect money and DON'T PAY FOR. Stay away - seems like a big scam to me.