Select Home Warranty Reviews

The service guy was a great technician...but he was more on the phone than anything. He would talk on the phone and I thought he was talking to me then realized he wasn't then sometimes when he was talking to me I thought he was on the phone that was a bit annoying. Other than that service was great with the job he did, his Customer Service would do better w/out the phone but who knows maybe he was on a work call?

I initiated the claim online and received immediate notice that Select was processing the claim. During the next two days, Select keeps me up to date on the process of the claim. I had wished for speaker repair, because the outside temperature was having around 100 degrees. My animals and I were very uncomfortable during that time. Your technician, Chris **, of PanoSource LLC was timely and extremely capable of diagnosing and repairing the unit. He patiently explained the issues and options and made the agreed repair quickly. I highly recommend his service.

Signed up for Select Warranty before I read the BBB report. Then I called immediately to cancel and even left messages and talked to Richard to cancel and refund my visa card. They put through the charge and as of today three days later they have not withdrawn their charge. I would not recommend them to anyone. They talk really nice in the beginning to get your business, then to hell with you.

I feel hotter and hotter. I find out what's happened? It has a problem with the A/C cooling. It doesn't work. I called to request service, customer service responds quickly. And I'm waiting for the email to show me who will come to fix it. I hope the technician will come soon. I feel very very hot. Now it is August. This is the hottest month in Houston. Maybe I need to find a hotel tonight. Otherwise I don't know how to spend this hot day and night. I don't know when the technician can come.

The person was friendly and tried to help with everything I needed. She asked questions and worked to get to the problem. Then she promised to do everything she could to put in my request to get my item fixed. This person has already contacted someone to come and look at my problem and try to fix it. I am looking forward to having it fixed and being able to use it again soon. Thank you for your help.

I was unable to get in touch with the contractor but was given options to locate my own contractor. The associate was helpful and knowledgeable. I was able to get additional assistance with my problem. I would recommend this company to my friends. I would like to be able to get in touch more easily with the contractors though. We had another claim submitted but had the same problems. I am not sure if there are not enough contractors or if they are just naturally busy.

I've received a professional call from a sales representative. He explained all price details clearly and really trying to give me a good price. I originally asked for one year coverage. But he offers me a better policy stating that I can cancel it anytime with the prorate monthly charge. The monthly premium lower significantly. I'm very satisfied with my first SHW experience. Now I don't have to worry about being a landlord. For the past years, handyman and maintenance cost was so high and I was not smart to have this warranty. I will surely recommend to my friend.

Excellent. This should say everything. I am glad that this company called me. I was looking for a better home warranty. Better service and lower cost. This is right on time. Thank you so much. My friends really need home warranties. I just got off the phone with my friend Charlotte telling her about Home Select and telling about your low cost and repair agreement. She should be getting in touch with someone in consumer service. People are very skeptical about home warranty service so many companies lie about other services just get them to choose their company.

So far so good. I have no complaints with this company! I have researched several home warranty companies before choosing Select Home Warranty. With Select Home Warranty, I have better coverage and less out-of-pocket expenses. I filed a Claim online last night after determining there was no way I could fix my stove. This was not an emergency. By the morning, I already had confirmation of the claim and instructions on the next step. Thanks Select!

I was given an awesome deal far above the other home warranty companies I had contacted. Salesperson was great and went over all the details of the questions I was asking. I had tremendous coverage what seemed like everything that I have. I bought the Platinum Care package which covers: Plumbing Stoppage, Plumbing System, my Dishwasher, my Washer and Dryer, Refrigerator, Heating and Air Conditioning, Electrical System, Ductwork, Ceiling Fans, Cooktop and the best of all my Water Well Pump and the Septic System!! Those are major things living in the country. After all this, I couldn't help but go with Select!!

Steven was very helpful in setting up the home warranty for the home I purchased today and in helping to activate it ASAP. I had a home inspection and do not anticipate any problems but with being a new home owner, wanted peace of mind. The service call fee was lower than other companies and the coverage was the same. I'm hoping that if I do have any problems, the service will be just as good!

So far so good on a faulty motor for my pool filter. Submitted my claim and a technician should be contacting me shortly. The process was smooth as I talked with Steven on the phone. I hope the rest of this process is a success. My pool is older but the motor is not as old as my pool so I was surprised the motor is having issues. I hope the service contractor is the same company that closes my in ground pool each year.

I called concerning my Air Conditioning being down. I was promptly waited on and an appointment was scheduled to come out. Unlike in the past with other home warranties who were slow and often didn't resolve my problem. The competition was much higher for the same services. I like the low service fee as well. Of course I would like to be cheaper, but who does not. I'm satisfied though. This was part of my reason to switch to Select Home Warranty in the first place. Keep up the good work and don't change unless you want outdo yourself. THANKS!!!!

I have been a customer of another home warranty company and after the first year the prices kept rising and the service began to decline. After doing some research I found Select Home Warranty and Jordan answered all of my questions and gave me an amazing price with more coverage than I had before including additional monthly coverage for free. They are based in my home state and have a quick turnaround on service requests. They appear to be hassle free and after researching 5 other companies we decided to go with Select. I am really happy with the contract and looking forward to the seamless service.

Just signed up yesterday. I am a new customer to Select Home Warranty service, when calling sales agents were very friendly and searched for the best plan and pricing they could offer to me. I was very satisfied with the pricing they were able to offer me, so I am hoping that if I have to use my home warranty plan for a repair this year that I will be just as pleased as I was with the first time pricing.

Worst company in the world. They do not have workers in the state of Michigan. They take your money knowing that they really can't help you. I had a stoppage. I called them. They said they will find a worker. ONE MONTH later they told me that I had to find a worker. They said that they will reimburse me. I found a worker and paid $334.00. I turned in my receipt. A week later they said they can't reimburse me for the full amount. They said they can only give me $150. I tried to cancel with this terrible company and they said they have to bill me in order for me to get my reimbursement and that they will charge me 75 for canceling even though they knew they didn't have workers in my area. This has been my worst experience.

The person I spoke with was kind, courteous, polite, professional. Took all the information needed and informed me of 24 hour period to hear from the technician to assist. I will say I believe that 24-48 hours is a little long. As my mother is 81 yrs old and her air condition went out on one of the hottest days so far. It really is not acceptable to be without air conditioning in this heat.

Was shopping around for home warranty for some time. Finally I find the Select Home Warranty’s information on site. Very happy with the customer service rep. Daniel **, he took his time explaining the program very patiently. Will recommend family and friends. He was very professional. The program covers a lot and service call is less than the other home warranty companies and they don’t have any age restrictions on appliances. Again will recommend friends and family.

My dryer was not heating, and the technician came out to fix it. Tech was very professional, showed me the parts replaced, etc. Overall experience was good. Would recommend SHW to anyone needing a home warranty. The customer service reps. are always very courteous and helpful. I have used them several times and each time the response time was right away. I can't say enough about them. They will service just about anything in your home.

I had a problem with my air conditioner. I was told for a week that they were unable to find a technician to do repairs. Meanwhile the whole family was sweltering in a super hot home. I had to find my own technician. I had to submit my invoice & diagnosis. They responded asking for photos & last 3 years of maintenance. I recently purchased the home so I did not have 3 years of maintenance records so they were only going to reimburse me $350 of the $1,807 bill. I wouldn't recommend any one to use this company. I later found out that the reason they couldn't find a tech was due to their history of not paying so many companies will not do business with them due to this. USE AMERICAN HOME WARRANTY, they may be more expensive but the service is worth it.

I had a good experience with Bob ** ext**. He explained to me the process of my claim for the replacement of my garbage disposal. He mentioned that according to Select Home Warranty's policy, it is not cost effective to send a technician out to replace my garbage disposal. He also explained that ceiling fans and built in microwaves are only reimbursed according to a set amount of allowance. Select Home Warranty will not send out a contractor to fix these items. It's not cost effective to do so.

The process is a little slow but customer representatives have tried to resolve my claims promptly. I wish that some of the upgrades and service fees were included in the warranty but it is reasonable. Some of my demographic information was incorrect, it was promptly addressed. I would use this warranty provider again. My realtor assisted me in getting this home warranty and I knew very little about it. I quickly received information via email describing the home warranty and what it covers. I am just beginning the process so I hope the finished product is well done.

Daniel was a very knowledgeable customer service representative. He explained in detail about the warranty and the entire process. He answered all my questions and got me an excellent deal. He explained the transfer process and the lifetime roof deal as well. He ensured that I understood the warranty details before I hung up. The plan he recommended was the best value and I'm glad I took advantage of it. I will definitely recommend him to family and friends.

Sam ** was my salesman. He was informative, thorough, gave all the facts, and prices. He was not high pressure and was ok with me wanting to wait and consider for 24 hours. Great interaction. Would recommend Sam to do business with. He also said I would receive an email within a few hours with the contract attached, which I did within an hour. The only thing I didn't like was getting a few other calls from other salesman while dealing with Sam, although the last one did transfer me to Sam.

I had a great service with Mr. Sol. He was very helpful. I believe he did a wonderful job explaining all of my concerns and my discounts. I am glad that all of my appliances will be covered including my underground pipes and also my roof. I thank God for my friend Mary ** who is also a owner of this warranty program who told me about this program. I will tell my other friends who are home owners about this program.

I switched to Select Home Warranty because they allow many different contractors to do the repairs, they gave me an extra 2 months and they are a better price than the company I was using. The call was fast and I was given thorough information immediately. My terms are fair and I am allowed up to 11K per year which is more than enough in case something happens to my major mechanicals or pool. Also there was not an extra fee for my pool.

I was shopping for a home warranty to replace my previous expensive one and came across Select Home. I need to say that it was a very good experience. Mr. Michael ** who is very knowledgeable helped me a lot to choose the best coverage at a very reasonable and competitive price. It was a very good experience. Can't think of any other company that provides a home warranty that can compete with this price. Thanks, Select Home.

I like the way representative talk to me. Very professional and friendly. He was helpful. In very first call he inspired me to go with Select Home Warranty. I have American Home Shield. I am hope Select will be good choice. Very good discounted plans available by Select Home Warranty. I find Select online with very good reviews and after talking to representatives now we I am sure those reviews are good.

This is the first time I have had to file a claim with Select. I truly appreciate the friendly customer service and the willingness to help me while my air is out. I am still working with them thru the process but so far they have been great to deal with. I would definitely give them a try. I think the monthly price is great and you can reach them 24/7. It is easier to submit a claim online of course.

Well, I called today looking for coverage to protect the things that need protecting in our home and so I save money in the future on repairs or replacement. They were very helpful in answering all my questions and I believe I will save money but most important is the peace of mind knowing I am protected in the event something breaks down. I would recommend this as an option to other companies in the same business. They have a great rating and have been around for some time.

Good Job and beneficial information. Provided Valuable information. We purchase as we are selling our home and a warranty like Select is a much better selling feature and benefit. Sol explained the transferring of warranty policy and the 14 month warranty period. Sol further explained the 30 day wait period and how if needed we could use it and transfer it to the new owners. He explained that we just need to call the (855) number and give the new home owners information to change the policy.

Salesman was very excited about selling us a home warranty and making sure we received the discount. He insisted on staying on the phone until I received the email confirmation of the contract. He also assured me of the ability to cancel if things changed with the selling of our house. I search several vendors and Select appear to offer a the best deal. I also like the additional protections they offered compared to other companies.

A+++++ service!!! Good experience with Select Home Warranty!!!! My clothes dryer was giving us problems with heating up and not drying our clothes properly. I submitted a claim with Select Home Warranty under our policy and the process was orderly and timely. The technician responded within 24 hours. Then scheduled a time, came out and diagnosed the issue and we got approval for replacement reimbursement by the next day. Satisfied with the process and would recommend. Thank you Select Home Warranty!

After shopping around, I spoke with Zachary ** at Select Home Warranty to ask some questions and was pleased with how he was able to clearly explain all of my coverage options in super friendly manner (and get me a really good deal on top of it!). I honestly feel that I got the best deal I could have possibly gotten anywhere and feel secure with my home's coverage in the years going forward. My previous home warranty provider was a bit of a letdown in terms of service and helpfulness (and not terribly friendly), but based on my experience today, I expect good things from Select! I would definitely recommend them to anyone who asked.

The customer service was immaculate. They were patient, informative, and of the best service as I've had. I am fully satisfied with everything that was offered to me and that will happen. They were fair and allowed me to discuss the options with my wife in order to come up with our best solution for our family. As first time home buyers, we feel comfortable with our choice and are happy to be a part of the team.

Abraham was very knowledgeable regarding your service, which helped me to choose your company over American Home Shield. He had great customer service skills. I was happy to hear about the deductible amount of $45.00, instead of the $75.00 we were paying. I was also happy to hear about the roof leak coverage and the lawn sprinkler system coverage. Everything sounds Great!!! Please don't disappoint us with your service and you'll have a customer for life!!!! :)

After requesting more info online I received a call from Chase **. He was thorough with the explanation of different pricing options and what would benefit me the most. I have had different home warranty companies and the pricing couldn’t be matched. I am very satisfied with the positive experience I had. He also informed me that if I did need to use their services I could pick my own technician if I had one that I liked, something I was not able to do with my previous home warranty.

My courage had not started due to a technicality and my A/C went out on the middle of summer. The policy payment was sent back check which delayed the policy start date. The A/C was not blowing any air which made thing unbearably during the daytime. It was a four day difference, but they decided to provide services. I had to go upper management to resolve it but it got resolved. I did not have a long wait time on the phone either.

This is the second time we have had a claim the 1st time... We were told they would have someone call us and set up a direct billing... The vendor was confused when arrived and was not sure of the arrangments. We called and escalated and the previous claim remains untouched or no one has called us. Now for our 2nd claim we were told they are back up with their vendors and again figure it out on our own but we'll only guarantee $100. At this point we are completely unsatisfied with this home warranty company can we get refunded to chose another company?

Hazel was very courteous and polite when creating my claim. She spoke very clearly and was very efficient. Past experiences with coverage and contractors that Select uses have been difficult though. Contractors have misled us and even have lied to us, causing claims to be denied. Godfather Heating and Air stated the bearing seized causing the compressor to lock up (covered), but told Select that there was a short in the unit (Not covered). When our dishwasher stopped working Alliance Docs came out, disassembled the dishwasher to check the circuit board and left it that way. They did not answer or return my calls after.

Mark was friendly and helpful. He made the necessary corrections to our contract as it was not updated correctly and it was a pleasure to work with him. This is a renewal for us for this home, but have purchased for a previous home in the past as well. It’s a great peace of mind knowing that we are covered if the need should a raise. We will definitely consider Select Home Warranty in the future as well recommend to our friends who are looking for coverage.

Ralph was very polite, professional, informative and most helpful in answering all of my questions and with no pressure convincing me to contract with Select Home Warranty under the Platinum policy 5 year plan with welcome senior perks. My wife and I look forward to a positive relationship with your company and look forward to recommending Select Home Warranty to others in the future. As retired seniors on a fixed income, Select Home Warranty is a great fit for us.

I submitted a claim online for a broken garbage disposal. They were quick to contact me about the issue, within less than 24 hours to proceed with filing the claim. They also walked me through some troubleshooting to try to restart the disposal to make sure it wasn’t something easily fixable. The value of my disposal did fall below the replaceable amount so I was reimbursed a portion to purchase and install a new one.

AC Unit is leaking. I need to file the claim to get the issue fixed. The operator informed me that the service team will call me between 24-48 hrs after analyzing my request. The operator understood my issue and has taken the notes of what I said. Hope this gets passed to the technician and don't need to repeat again. Expecting the call within 2 days to see how well they respond. Thanks.

The sale rep got all the discount for me and very informative, great job! Also I browsed through all the home warranty company, basically Select is giving me the best price and they have the flexibility of cancelling any time. Also I like their multi year bundle, which also boosts the value to a new level, I am a new customer and never worked with any home warranty company before, but overall, the sales are good, the service is good. I also got enrolled in a executive VIP program, which will be the first in the line and get the same day service.

When renewing my policy, Select Home Service offered great rates for extended multi-year coverage if policy premium is paid upfront offering 3, 5, 10 and 15 year policies. Policy is transferable if you move as coverage is national or can be transfered to new owner. I had a pleasant customer service experience. The agent was knowledgeable and well spoken and also worked with me to provide an affordable policy and affordable rates and lower copay. I have not submitted a service request during the year of my policy. Coverage is not offered during the first 30 days of the policy, which is the only time I've had an issue since moving into my home.

Roof leak. It been 3 days and I'm still waiting, for a phone call from technician to come out. This is the first email I receive and I should've to wait so long for service. I had another claim that I put in last month in which I had to wait for 7 days and still never received any type of service at all. Back and forth should not happened with these claims that us hardworking pay upfront prices for these services to get treated like this at all. I hope this one I will receive some type of service for this claim.

When I call the Select Home the people I talk to was so helpful and answer all my questions so I convince about the service they provide. Well I was happy with the value and the extra coverage so I decide the sign with Select Home Warranty so as new customer the time will see if my decision was the right choice. I will spec the answer to chose this company. Time will tell. As a new customer I can tell if was my right choice.

Richard answered every question I had and gave a detailed explanation of the warranty. Richard also found the perfect warranty for the best price and saved me a ton of money compared to all the other companies out there. I feel confident in this warranty and I am expecting great coverage. I have had other warranties and this gives me the same coverage for $300 less and I was able to add coverage to my pool and Richard was able to give me another discount to make the warranty cheaper.

Called the member services team to get my updated home warranty. The service was quick, no wait time, and my questions were quickly answered. They have a tech coming to our house to fix two appliances that stopped working properly. The lead time to get them to the house is very quick and hope to have them fixed quickly. Having their home warranty gives us a peace of mind that everything is taking care of in the house. Great company to do business with and would highly recommend them to anyone.

I purchased a 3 year plan for ease of any issues with my home. I am slowly regretting it, as I've only had 2 issues and the 2nd one has taken forever. I have had a roof leak since April, tried to get service on this and have yet to get a hold of someone that can come and fix my roof leak. Customer service is trying, Select Home needs better vendors that are responsive and set up appointments. The wait time on the phone can be unacceptable - I've had to wait over 30 minutes and need to set an hour time blocked on my calendar to call Select Home so I can actually get a hold of someone and resolve things.

My clothes washer broke last night and of course we are getting ready to go out of town... The customer service rep was very helpful in getting our claim submitted and I wasn't on hold forever waiting for a "live person" to pick up- not several prompts either!! I hope that the repair goes as smoothly! Thanks for your help, Select!! I am now only waiting for my service technician to email me and to schedule the repair!

We switched to this warranty company because they were cheaper. They are horrible. You cannot understand the customer service reps. Turn around time is awful and they do not cover anything. We've had 3 claims. All of which have been denied. Took them 2 weeks, after our refrigerator went out, to deny the repair after they had already told the technician to order the part. They gave us $350 towards a new refrigerator. A comparable one cost $950! They denied repair on our AC unit about 2 mths ago. We were out $372 on that one. Now, the AC completely went out and it's 100 degrees in TX, 90 degrees in our home. It's been a week since it went out and we have been staying in a hotel. Technician sent in his diagnosis the same day he came out.

From the moment I asked for a quote I had problems. I was called daily sometimes twice a day regarding my quote. I finally went ahead and purchased a policy and I am seriously regretting it. For one, you can never speak to a supervisor. For two, it is sometimes hard to understand the person on the other line. For three, the policy has too many hidden verbiage to pass cost onto customer. For you customers who have had success with this company, be thankful.

We recently had a bad experience with another home warranty provider and decided to try SHW. The very first incident involved a busted water line that shorted our our hot water heater and left us with no running water or septic. We called SHW and were told that nothing could be done for seven (7) days. Are you kidding??? Seven (7) days without water or septic is highly unsanitary, let alone unbearable!! I was told that we could 'fix it ourselves' and get reimbursed, which my husband did, but were denied a reimbursement because we didn't have a specialist diagnose the problem. A busted waterline is exactly that....You don't need a specialist to tell you that Niagara Falls has come to your basement.

AC bare bone reimbursement. Fortunately the repair fell under "reasonable" in my world, but the whole purpose of having a home warranty is to offset risk of unforeseeable things happening, like an AC unit going out. Over $900.00 later it was repaired out of my pocket, but it took the company over a week to settle my claim. The result? A pittance totally $150.00 which they said I am capped at "As per section 9.1.2 of the policy agreement." I am paying them $28/mo for services so even after a year of payments at $336 they still profited off of me. This company is nothing shy of a premiums money grab on a homeowner trying to be smart and offset some risk.

Warranty company outright will not cover a home issue that is clearly detailed as covered in the active contract (6.3.4. Electrical. This Agreement covers the following electrical system components: (i) wiring; (ii) service panels; (iii) sub-panels (iv) switches; (iv) breakers; (v) outlets; (vi) junction boxes; (vii) ground fault interrupters;) . The explanation of the denial is completely irrelevant (Faulty Door Gasket) to the actual issue as stated by the service provider that the warranty company contracted to assist with the issue (lost neutral in the garage GFCI circuit causing all outlets on this circuit to currently be inoperable). After speaking with the warranty company for an hour I realized that we were just going around in circles and that they had no intention of honoring their maintenance contract.

I have been with them for a year. I put in 3 claims for service in January. A technician came out, took my copay of $250 dollars and Select claims they NEVER received the diagnosis. So they sent another vendor out, he took the diagnosis but Select states once again they did not receive the diagnosis. It has been over 2 months and STILL no repairs. The 3rd claim warranted them to tell me they could not fix the problem. Of course that was a LOST of $125 co-pay. This is THE WORST service I have ever received in my home owning experience. BBB needs to investigate.

The representative that I spoke to this morning was very helpful in filing my claim. Bob didn't just hang up after getting my information. He asked is there anything else that I could help you with. He was very pleasant. He told me to check for an email and right away I went to my mail and there was an email already explaining that I should have someone with 48 hours that I should contact for my plumbing issue.

Contacted Select, there was about a 48 hour turnaround to be assigned a Technician. The Technician was not very communicative. The Tech assigned by Select gave me the runaround with scheduling. Plumbing issue was resolved after I used my own technician. The claim was paid in full so I am happy with Select. If you are assigned Denizas Plumbing, ask for another technician. I would recommend Select Warranty Company. I was emailed the my claim/reimbursement was approved in full. I am awaiting the arrival of the reimbursement check. Thanks.

After applying for enrollment to platinum plan online, customer service representative contacted us within 24 hours and provided details about different plans and options and enrolled us into a plan that fit us well. Send us the confirmation email with details about the plan and terms immediately afterward. He was knowledgeable and gave us a good deal. We look forward to being a member, and expect that service provided with claims will be as good as today's service was. Once confirmed, we plan to suggest Select Home Warranty to friends and relatives in our network as well.

The sales rep was very pleasant and helpful in addressing my questions. A friend recommended the company, she has been with them for two years. She was very pleased with the service. I was impressed with the prices for plans offered. I am looking forward to starting services then I will come back and give a review based on my experience. The sales rep also immediately sent me a copy of the contract. The promotional offer was a nice touch as well.

Representative David ** was very informative, knowledgeable and professional. He explained the plan and all available options, and answered my questions. Mr. ** was very personable and had a good sense of humor. I appreciate that my request for information was responded too quickly and we were able to work together. A home warranty is very important for any homeowner and the cost and value should be considered thoroughly. The plan offered fits my budget and needs. Thank you for your assistance.

When I first called, there was over a five minute hold time in the queue. I didn't want to wait on hold, and opted to get called back. I was called back promptly. The customer service rep was able to verify my email address, and send me a new PDF for my policy. Even though the call was short, she answered all of my questions. I thanked her, and I look forward to reading up on it.

Ben was very professional and very informative with all our questions. The home warranty was very cost effective and priced right for our budget. I will be referring friends to get this coverage and thanks to Ben with all the knowledge of the product. We have been searching for about 2 months and have talked to a lot of companies but Select stood out with the customer service and knowledge of our salesperson. A lot of companies want after hour charges for service calls.

Fred ** was easy to work and gave good advice in my purchase. I already purchased a contract for my other home so I was somewhat familiar with Select Home Warranty that's why I initially called. I had intended to only purchase a one year plan but Fred gave me another option which I felt was a great deal and great value especially since we plan on selling our home in a year or so. The extra years will be good selling point when decide to sell our home.

The customer service I received when I purchased my warranty was exceptional. The rep made sure the plan fit my needs and budget. I received my contract timely and it answered all of my questions. Select Home Warranty matches up to many other home warranty offers and exceeded the covered options of the other companies. Not that one looks forward to using a home warranty because that means something is broken, but I am hoping the service request compares to the customer service I have received to this point. Thank you!

Ray helped me decide if I wanted a home warranty or not. He was very knowledgeable with the different opportunities available to me and was able to save me some money with a three year deal and also asking if I was over 62 or had military service. He thanked me for my service which I appreciated.

This is the second time we have purchased a Select Home Warranty. Both times we have been more than pleased with the purchase process. The price is unbeatable and the customer service is professional and friendly. In all honesty we have not had to use this warranty but hope the service will live up to our expectations and their promises. As soon as we use this service we will update our review, till then we will gladly say that we recommend this company due to their cost value and customer service.

I had the pleasure of speaking with the Representative Mr. ** who was very polite, patient and professional as well as very knowledgeable. Mr. ** made sure that he explained the entire contract process and coverages from beginning to end thoroughly, as well as making me aware of all the great incentives and and discounts that were being offered at the time of my call. I feel as though I have made a great decision in selecting Select Home Warranty to be my home warranty company for the next three and a half years and also with continued great service to not have to be in a position to select anyone else other than Select Home Warranty as my home warranty company. Thank you Select Home Warranty for having professional representatives such as Mr. **! Respectfully submitted by your new clients The **!

I just want to thank Ralph ** for helping me with my homeowners warranty. He was very polite and very helpful. Keep up the good customer service work. Your Company has a great value. Also great coverage for their customers. I would highly recommend Select Home Warranty to my family and friends. I check with other companies that have home warranties. Found out this is best for the price and service. Ron

Very pleased with the experience, Josh ** did an excellent job working with me. Ask me again after I go thru our first claim experience. Then I might have a better working knowledge of how our relationship will be. As of right now I only have had contact with your salesperson (Josh **). We will wait and see how your claims dept. handles things. Thanks, FAH

Have a 45 year old home and wanted to know if I could even get a home warranty for it... if it needed to be inspected first... Richard explained very well and that the coverage starts in 30 days and I have 30 days to cancel with a full refund.. He even told me of all the coupons I was eligible for. Very personable young man, explained everything well for an old woman like me to understand, his name is Richard **.

My conversation with the salesperson and the options provided were good and I am looking forward to the service. I chose the one year package as a test and will review Toward the end of this term to determine if we value an extension. It is Too early to tell if The service meets our needs but believe the coverage is comprehensive and hopefully will be responsive, thorough, and effective. Time will give us the answer.

Fred was very kind and help me choose the best policy. Would highly recommend Select Home Warranty. He also let me pay in two payments to get additional discounts. And took off because I did not need roof coverage. He also took the time to go over the policy and will send to email and a copy to my address. He also let me know I would receive a copy by email and also mail a copy to my house. He let me know what the service fee would be. And I also received two months free for paying in two payments and a discount.

I contacted Select Home Warranty for an AC outage at my home. I have never used a home warranty claim before. I received contact from servicing company almost instantly. Great job overall! The process was quick and efficient. I will not hesitate to contact Select Home Warranty for future issues moving forward. The staff was knowledgeable and helpful. I will recommend SHW to my friends and fellow home owners. Do not hesitate to contact SHW for your needs. I did not feel like my case was not taken seriously and the staff legitimately wanted to help me out.

The Seller have purchased a home warranty for me (I chose a company and a plan). We had an email conversation with Select Home Warranty company representative regarding plan premium and service call fees. As per email: "The Service Call fee is on promotion for $60 per service call (reduced from $75)". About 10 month later I had a service call and technician charged me $100 after the service was completed. I told technician that the service fee supposed to be $60 but he told me that Home Warranty company instructed him to collect $100 due to it is my service call fee. I have contacted Select Home Warranty company and they started an investigation. A day later I had a supervisor called me and agreed to adjust future service calls to $60 but refused to refund the difference for the first service call. Basically Select Home Warranty do not honor agreed terms.

I purchased Select Home Warranty in October 2018. Was charged immediately for that month even though I requested it start the following month. I have tried for 2 claims neither of which were actually investigated. 1st one outside of house (?). Second claim pool motor died, paid extra for pool to be covered. Said contractor would come, he emailed but didn't show up for any of the appointments made by email. Called and told SHW. They said get own contractor which I did. He called and eventually got through and told them problem. Within minutes claim denied. Why? Because motor is electrical. What else would a motor be. They promised me next month free. When charged was told that will be December's payment. You know start of another contract year. These people are crooks. Do not purchase. The advertising that they are there to take care of all your problems is absolutely not true. They fix nothing.

Our refrigerator broke down and they assigned our concern to a technician who diagnosed the problem but did not send the review to Select Home Warranty. When we checked back, they said that we got reassigned to another technician. Technician did not call back again. Asked to speak with supervisors but was told there was none available. 1.5 weeks and counting, the technicians they assigned do not call back. Why are the customers doing the leg work to get in contact with technicians. For the amount consumers pay and the hassle with our situation, someone should be calling technicians on our behalf and sending someone ASAP.

Answered the phone quickly and got us a service contract within hours. Been a slow go since that first call, but when things break on the weekend it is understandable that it takes longer to get things approved. Again, happy with the service would be nice to be able to have claims approved over the weekend. I have been without air since Thursday night. Hopefully it will be fixed by tomorrow. It is 90 degrees in my home.

Mr. Bruce ** was very respectful and responsive. He replied to my request for a quote in less than 30 minutes. He also worked with me in giving me an affordable coverage, taking the time to explore all of our needs. He answered all of my questions. I appreciate that he was not imposing nor demanding and was able to provide facts to support his sale. I would recommend the service to anyone! Don't hesitate to contact them.

David ** was an excellent rep throughout the entire process. I was hesitant at first since I have never heard of Select Home Warranty, but David was professional and knowledgeable and I went with the 3.5 years coverage instead of the original 1 year coverage I was shopping for. I have not put the policy to use yet, hopefully I will not be disappointed when there is an actual issue with the home I will be moving I to. Great work David.

Alan was very helpful in providing all the details we needed in selecting the plan that best fit our needs. We appreciate his patience and clarifications for each offering and his low key sales approach. Alan was very patient and gave us plenty of time to review the services and compare to other vendors. Once we compared Select Home Warranty with other providers we realized they offered the best services for the price. We would like to thank Alan for his help in selecting the best plan. Please keep up the good work.

Excellent customer service and providing options discounts for multiyear and seniors. Copay discount was good along with additional roof coverage. Ability to see copay options online would have been nice.

It took a while to start the process for this claim, but once started everything went on well. When I filed the claim, the insurance company expected me to find a contractor on my own. But usually, contractors expect some payment upfront even without any guaranty of fixing anything. This upfront payment is more than my co-pay with somebody who is affiliated with the insurance company. I decided to insist on getting somebody affiliated with them to do the job. Only after I insisted on the insurance company finding the proper contractor to fix the oven, they started asking the right questions about the condition, the make of the oven, and requested photos. After that, it was obvious for everyone that it would be better to get a new oven. After that everything went fast. Waiting for the check at this point.

I inquired online about a Select Home Warranty and within one minute I received a call from Select Home. The attendant answered all my questions, gave me information about coverages, the different levels of coverage, and prices. Mainly I called Select Home Warranty because of the Best in Service awards and decided to purchase the policy because it was the best price which included a summer special offer. The price was just right for us and they gave us various payment options. The service call fee was also lower than my present home warranty policy.

I was contacted immediately by Select Home Warranty Representative, Chase **, after making an inquiry on the Internet. He conducted himself in a very professional manner. He took the time to explain the various packages, so that I could determine what was right for me. The Quote he gave me was exactly what appeared on the contract. The process could not have been easier. I found the prices from Select Home Warranty to be very competitive in the industry. I decided to go with Select Home Warranty after reading positive reviews on the Internet. I would certainly recommend Select Home Warranty to friends. Thanks, Chase.

Select Home Warranty is a complete fraud. I've had 2 contracts with them and they have yet to honor one service request. All they do is repeatedly send out computer generated email that you will hear from them in 25-48 hours. I've been waiting since 7/30 for a response on a claim. Today is 8/11. Earlier this year I requested a service technician for my air conditioner. They assigned 7 different technicians. Not one technician contacted me or returned my calls. Select Home Warranty service technicians obviously know they won't get paid if they respond to a service request. I was eventually instructed to hire my own service technician, which I did. When I tried to file a claim to be reimbursed, I was told the fee was too high and they refused to honor my claim payment.

Have not had the pleasure of using my contract yet, however, based on my interaction with my service rep, Richard, I went ahead and went for the 5 YR Platinum plan. Service sounds great and service calls are $30 less than the home warranty co. I dealt with when I purchased my home. Will update after 1st use. Hopefully, never. My service rep went to great lengths to ensure I understood exactly what I was getting and precisely how much it would cost me. And I got FREE roof coverage.

A/C broke. Opened online claim. Automated email read we will get back to you in 48 hours. It was too hot to wait. Called 800 number to get approval and get local HVAC company to fix the issue. After getting approval and paying HVAC company, my reimbursement claim was approved only for 50% of cost because I could not provide 3 years of maintenance records. I am still unhappy and considering taking them to small claims court.

The customer service agent was very friendly and submitted my claim quickly. He explained everything thoroughly and made sure I was satisfied with everything. I didn't have to wait long on the phone. Less than one minute. I have submitted a claim before and the process was very easy at that time. Select Home Warranty has great reviews online and I highly recommend them for a home warranty. There are lots of companies to choose from but I believe they are the best. I have never had a problem with them.

I signed up with Select Home Warranty in March of 2019 and was at first very impressed with customer service. I had a service call on my furnace that went smoothly. HOWEVER, my 26 year old air conditioner went out at the beginning of July 2019. Being in my first year of home ownership, I knew I had older AC units, furnace, and other major appliances, so...logically this is the very reason I signed up with Select.

A co-worker gave me this company's name and spoke highly of your return calls and repairs. I purchased 5 years and This is the first time I have called Select Home Warranty. I spoke with a young man by the name of Carl. He was very cordial and helpful. Explained the process very well. I really can't review your service because I haven't been serviced yet, by definition anyway. But I will as soon as my A/C unit is taken care of.

I cannot begin to describe how disappointed I am with Select Home Warranty. I diligently called multiple times to receive authorization and was authorized for $1,500. If I never received this authorization, I would not have proceeded with the job, since it was far too much for me to pay at that time. I could have went with any other warranty company that would have given me no problems for the nature of this job. After completing my repair and submitting my invoice, I was told I am only being reimbursed $150. I don’t expect to be reimbursed the entire $1,500, but since it was SHW who erred and told me it would be covered, I am appalled that SHW refuses even to allot me the $500 that would be covered if this incident happened three weeks later. How are you not going to acknowledge your own mistakes?

Purchase a Select Home Warranty for supposed peace of mind. AC just broke down on the hottest day of the year. After a few days of completing all the necessary paperwork and tasks asked for they came back and said they would only pay $150.00! After the service fee that leaves us with SHW providing only $50.00 towards the replacement of our AC. We are stuck with the other two thousand! The advertisement says there are three easy steps and the third is: "We’ll repair or replace your covered item. You only pay a minimal service fee. Simple as that". Beware of the small print from SHW.

I had very bad experience with this company. 4 weeks ago I made a claim for some plumbing issues. I received a confirmation email that the plumber will call me to schedule a visit. 4 days later a plumber called and he said he terminated his contract with select and he will not be coming. I called select again, they had to open another claim and for 3 weeks no one showed up to fix the toilets and the sink. Finally I called a local plumber on my own and it costed me $705. I called Select to get reimbursed and they refused to hear me. They said I should called them first to get a diagnosis from my technician. I do not recommend this company to anyone. They are horrible and very slow. People answering the phone are not willing to support or help. Very poor customer service. Thanks. A.

I have been covered with Select Home Warranty for four years now going on five. I shop around for pricing and service plans every time it comes up for renewal and Select Home Warranty still has the best pricing and service plans around. I only had to make one claim during this time frame and was very pleased with the service I received. I would recommend Select Home Warranty to anyone looking for home warranty.

I have had a contract with them for 11 months now and first time I have had to use it was this week. Our hot water heater stopped making hot water. We had service tech out Monday and he instantly submitted to them the diagnosis and pictures of the unit and pics of serial number. They stated yesterday they never received any info. Flat out lie because I was copied on his email to them. So I resubmitted info and they tell me I have to wait 24 hrs for a decision. Then today I get ANOTHER email asking me for same exact pics. I send AGAIN only to be told clock restarts and give them 24 to 48 hrs to decide. Guess what...ANOTHER EMAIL comes asking me for SAME PICTURES!!! We have been without hot water for going on 5 days while they jerk us around.

Be very wary of this company. They are very good at not telling you the whole truth about your contract, claims process, and exclusions. Additionally, the Technicians they send are not trustworthy, and all follow up phone calls are mishandled and offer a lot of doublespeak. Do not trust anything anyone tells you since they lack integrity. I am cancelling my warranty with them and going back to American Home Shield or Choice. I have had a home warranty for 2 yrs previously, with no claims at all.

We purchased an ANNUAL (12 month) home warranty policy on June 4, 2019 for a reasonable amount of $399.99. In turn, we received an additional month, which made the policy good for 13 months. On July 6, 2019 our HVAC-Unit broke-down with a faulty Interior Fan Motor. We filed a claim with SHW on July 8, 2019 and was told they would send out a repair-technician which was NOT done until June 11th. This technician diagnosed the problem as a BAD Internal-Fan Blower motor and needed to be ordered and replaced. That, we thought, would be handled and completed within the next few days. WRONG.

I received a call from an agent after I researched online. The agent was very informative and helpful. He asked questions to help clarify what I needed and what was available to me. He asked questions to see what specials and discounts were available to me. He took time to give me all the options and explain how each one worked. I changed companies and purchased my new plan from Select. I feel the value here is much more than I was receiving form the other company. Thank you.

The agent I spoke to was very helpful and extremely professional and I feel happy I purchased this peace of mind, his name was Sol... Thank you for hiring a great representative. When I reviewed the value of the policy compared to other warranty companies, this company was by far the best bang for my buck. After I told the other companies no they tried to get me to go with them by offering a lower price rather than doing it. Immediately like Select Home Warranty did for me.

I called another company and as soon as the person heard I was just looking for $$ quotes, he blurted out the costs, then hung up on me. I then called Select Home Warranty for just a quote and what the plan covered. Stephen, sales representative, was absolutely WONDERFUL! He took the time to listen to me without any 'high pressure sales'. He was knowledgeable, professional and very friendly. After talking with him, I signed up. THANK YOU STEPHEN!

I dealt with Mark ** who set me up with a great two-home warranty program. He was very helpful in guiding me to the best package for each residence. I got long term coverage that can be transferred if and when I sell a home. Great job!

Called in to report my air conditioning unit wasn't turning on and customer service rep was very nice. There was no wait when I called in, my call was answered right away. The customer service rep told me she set my claim up and will send an email with details about a technician. Right away I got an email stating the same thing. Just waiting for the email containing contractor info which says could take up to 24-48 hours. I was not provided a claim number but it is in the follow up email I received. I hope and pray I receive the information as soon as possible as it is already 80 degrees in my house.

Steven ** helped me today and was very professional. He agreed to add the free roof coverage extension, reduced my co-pay to $45 and added my pool endorsement. After applying the discount my monthly billing was less than $42 which is what I had requested. I was very pleased with Steve. My wife's home in Indiana is with a different carrier and she pays a higher premium than I do with a higher co-pay. She intends to switch when her warranty expires.

My washer would not agitate. A claim was submitted to Select Warranty. Within 24 hours, my contact information was submitted by Select Warranty to a service contractor. The technician reached out to me via phone and text. It was a little to find a date that worked with my scheduled that week. However, the service continued to work with me until we were able to lock in a date and time. I was updated by Select Warranty and a follow up email was sent to me by Select Warranty. Select Warranty/Service Technicians render prompt and excellent services. I am always pleased and appreciative of their services and professionalism.

Excellent product. Excellent service by George **. He was very thorough and made sure I understood what I was getting for my money. Got the best plan for the best price for a long period of time, 6 years! I hope I never have to use this coverage, but the peace of mind is worth every penny. I am glad I was able to find this product and make the most of my purchase. The people there made my experience a notable one.

I had several questions for the rep who booked our contract about the service agreement. He said the agreement listed online would be a little different than the one we personally received, and so he was giving us information that was not consistent with the terms of service. Well, when we received the contract it was still inconsistent with what he told us. He then spent the remainder of the call trying to sell us multi-year packages, instead of trying to find the right information for our questions. Also, it was not very clear that we had to wait 30 days for the contract to begin. Not sure I will continue with the service, since day 1 was already misleading. Hopefully the 30 day money back guarantee holds true.

Select Home Warranty was very helpful when I called to submit a claim. My AC runs nonstop all day and doesn’t shut off til after dark. They said they will have a technician for me to contact within 48 hours. The guy I talked to was very thorough, and asked me all the questions he needed to know to help me with my AC unit. I live in a townhouse and got my Utility bill yesterday. It was $340 50. My neighbor beside me, hers was $120. Hope they can help.

My husband recently looked into several warranty companies. We did our homework, called many of them, asked a lot of questions and we were extremely pleased with Select Warranty. The agent we spoke with was not pushy at all like the other “most popular” companies. The customer service was excellent. We have not used the actual warranty yet, I will update review and give more information if or when we have to use the services.

The representative provided insight on the prices available to cover both of my homes in the Georgia and Virginia areas. Ensured I was aware of the available discounts in regards to paying in 3 installments for the annual to receive 2 months free and discounted service call. Provide comparison information pertaining to the Platinum Plan and the Gold Plan. I would recommend contacting this company for home warranty services to my family members and friends.

Jonathan ** was a very professional agent who best fit me for my needs. I also think he went above and beyond because he waited for me to be ready to purchase and was "perfectly pushy". Meaning not too pushy, but just right to remind me that I need the warranty. I happy with the value for the price, however I do not think a person who cannot pay in full should pay more and get less for the product and same service. That just seems like loyalty to the customer is not there for people who do not have money. Best fitted though for the product I needed by the customer service agent.

After having the warranty for about six months, we called about an urgent Air Conditioning issue after 6pm. We were worried it would take a day or two to have service but the repairman called us back within half an hour. He was very helpful over the phone and gave us suggestions on what to do until his tech was able to come the next morning. We even video chatted so he could see what was going on with the air conditioning unit. We are very happy with the service!!!

Ben ** was very nice and didn't mind repeating the information to my husband. He gave a great price and explained when our policy would begin and what was covered. I can't really say much about the coverage but what Ben said it covered is surprising. One thing that stood out, and I really liked, was that I could really understand what he said. He was from the USA instead of an overseas company trying to sound American.

I do my homework before I buy something, and I checked Select Home Warranty out thoroughly. I came across a great reviews by customers who had pleasure having this company as their provider. So, I decided to give it a try. I know there's home warranty companies out there that don't measure up, that they promise but they don't deliver. I have to say that I am very impressed with Select Home Warranty customer services. It was very easy to sign up and they were able to explain all of my concerns very well. I can say my home warranty buying experience was great. Well done. I highly recommended Select Home Warranty to anyone who doesn't want a hassle to get a great deal with a great price. On the top of that they were able to lower down my service call to affordable price.

Clothes washer was leaking water from several locations and after reporting the problem to Select who was very professional on the telephone, Select allowed me to find a repair company after several repair companies that Select had recommended did not respond to my calls for repair service. Whenever I had a problem with reaching a customer service representative, the representative that I would finally get would apologize for the delay. Select received the estimate of the repair and gave authorization to proceed with the repair.

We've had Select Home Warranty for several months now, but have not had reason to call. We've noticed an issue with our furnace and so today was my first call to them. Because we've not had to file a claim before now for work to be done, I had several questions about the process, the contractors, fees, and a few others. I spoke with a representative named Chase and he couldn't have been more polite. He was friendly, well-mannered and knowledgeable. He answered my questions and didn't rush me while I was trying to think of all I had to ask. In short, a great first experience with this company. Based upon this level of customer service, I can't imagine the actual claims experience will be anything less than honest and done with high integrity. Thank you.

I recently purchased a Home Owner Warranty for my Tenant who is purchasing her rental house. I had barely entered my phone number when my phone rang. The rep was courteous as he patiently explained coverages, fees, and customized a plan for me. He gave me great discounts I wasn't expecting. Great experience so far - we'll see what happens if my Tenant has to make a claim. Still too early to tell about service and customer satisfaction.

My salesperson was Ralph... He was very well versed on the policy and provisions. He took the time to explain the program so I understood it and was not at all pushy. He was very helpful and not at all in a hurry. I would recommend him and the company highly and have plans to tell all my friends about Select Home Warranty. Select Home Warranty. Sincerely, Bob **. Am looking forward to a long working relationship with Ralph as well as.

We had a problem with our Kenmore refrigerator. It had stopped running altogether and it's only 6 years old. We placed a claim and the service company nearest us sent out a technician within 2 days. We called Sears but they couldn't come for almost a week. The service supervisor for Select Home Warranty offered us reasonable monetary compensation to replace our refrigerator if we continue with our contract which we have done. This was our first experience with Select Home Warranty and we are pleased with the results and the service offered. Jack. St. Augustine

The claims team was very quick to deal with us and expedited our claim so we could regain A/C in August heat. While we didn't get the full reimbursement we had hoped, it was quick and easy to do go through the process. Hopefully in the future, any claim we have will be covered. While the comfort of having a home warranty is nice, it's disappointing to know that the value is not all that was claimed it would be when we signed up.

George was very professional and helpful. He answered all my questions and was polite and courteous. I did not feel pressured into getting anything, but he offered incentives which helped to make my decision into purchasing the insurance. I received my details already in my email and am happy to be with Select Home Warranty. It's good to know that I can cancel with a full refund within 30 days from the date I signed up.

BEWARE! WASTE OF TIME AND MONEY. They will keep you waiting and never cover anything in your house. The agent convinced me to take PLATINUM PLAN over BRONZE PLAN since it covers lot more (and of course costs more!). Till date none of the issue I have called for have they covered. NOT EVEN ONE. Basically the most common issue are NOT covered! They keep you on phone for hours and keep you hanging even if there is an emergency and bathroom is flooding. Agent says they will connect me to the supervisor and keeps me waiting for 30mins then tells me Supervisor is busy and will call me back as soon as possible. No one calls me for 8 hours then I call back. Still the Supervisor is BUSY so they can't connect me!!!! Finally the Supervisor calls me back after 24 hours.

Select Home Warranty has been good with the customer service. I had not received or could not locate my plan that was supposed to be emailed however they were happy to assist in sending another within the next 24-48 hours and take my claim over the phone. Hopefully all will be right in my home soon providing that Select Home Warranty is able to repair or replace my water heater. I will update how the process went afterwards.

Alan was great to work with and answered all questions I had. Would not hesitate to use again, hopefully I will never need the warranty but the peace of mind with a low low call out fee is priceless! Very straightforward process with no problem postdating it for seamless coverage when my current seller provided warranty expires. I do wish the contract writers had access to the service writer's list of techs to provide more peace of mind but Alan was able to assure with me with average call out times and number of providers in my area. Thanks again!

The agent was very helpful and polite. I decided that I didn't want the two year plan and opted for the one year for financial reasons. The agent responded and I received an Email very shortly stating that I was issued a refund. The agent also mentioned that it might take two to three days for it to appear on my bank statement. I was very pleased with the result and was treated just as I was told I would be.

Issac was responsive, enthusiastic, knowledgeable and helpful. He answered all of my questions and sounded as if he really cared. I got off of the phone call with Issac believing I received the best coverage at the best price. He recommended several options and I selected the one that best fit my needs. I had not heard of Select before so I did want to talk to a representative before I made my decision. Issac convinced me that Select was a great company and a great choice for me.

Brandon was polite, knowledgeable and very thorough. We had problems with our current coverage from a different company that was included when we purchased this house. We usually buy new homes and were unfamiliar with how this house had been maintained and cared for. Hopefully we will not need service but at our age, completing repairs needs to be done by professionals and since we are new to the area, we do not know anyone to call for help, so having a source for referrals is very important.

It is 3 weeks now that 2 tickets were placed for HVAC. The first contractor came and said the compressor is broke due to electrical failure which he never mentioned during his visit. The company asked me to get a second opinion who said there was no electrical failure. Still the company do not want to anything for this. I have called them almost every day for the last 2 weeks with no sign of them fixing the problem. The 2nd ticket to repair the water heater was done at the same time. I emailed 3 times the picture of the water heater with no success. I have never experienced anything like this before. Sobha

The new enrollment process enabled by Alan ** was handled quickly and professionally. Alan was very accommodating. I found the contract offer to be fair and competitive and certainly much better than my current home warranty provider which is 1st American. There are many home warranty providers to choose from. Select had a very high rating among them. That coupled with competitive quote that I was given by Allen led me to choose Select. I look forward in working with your company.

The process to sign up for a home warranty with Select was fast and efficient. All my original questions about what was covered and what was not were answered. When I needed my policy quick and called the following day, the company worked to provide me what I needed and I received what was requested only minutes later. I am very pleased with the responsiveness. I hope this continues when I have an issue later but only time will tell.

William ** was a wonderful with customer service. He was great at considering our needs and providing services at a premium level. It is undeniably the best offer long term for our new home, especially compared to Fidelity where we were in the past. I just hope the quality of service holds up with Select when we need to use it! We look forward to beginning our long customer relationship with Select over the next six years as VIP customers. Thank you so far for a great experience. I will share with others and recommend.

I requested an online quote and received an immediate phone call from David **. He was helpful, reassuring, professional and courteous. He answered my questions and addressed my concerns without hesitation. I am curious to see if this courteous service continues should I need to file a claim in the future. He offered me several options to save money. I appreciate the offers even though I decided to purchase only one year. I may be interested in other options after this initial period.

My salesperson was polite and fast and offered me options for plans and prices. I appreciated this. The only negative thing is that when I received the confirmation email it stated my plan would be attached and it wasn't and the order number was also not provided. All in all, I like the salesperson and the informative but non-pushy sales pitch. I appreciate being able to make my decisions without the pushiness of some salespeople.

I had previously submitted a claim with regards to my A/C unit not working properly. I called in after receiving an email requesting additional information for my claim. The customer service representative Hazel, was able to review the information and asked a few more questions in order to move them on in the process. She was able to answer some the questions I had with regards to the use of a company that I had used in the past. The representative was pleasant and courteous. It was a pleasant experience.

It was easy to sign up! I got an email confirmation shortly after signing up. I hope they are as good as their reviews online. They were comparable to the other home warranties online with price and coverage. I used American Home Shield last time I had a home warranty and I submitted only one claim and they never came out to check on anything. From the reviews online Select Home Warranty will get in contact with you in around twenty four hours so that will be really helpful if you end up needing help.

The representative was very nice and professional and she addressed my needs. She asked all the necessary questions to help me supply her with the concerns that I had. I guess she could hear the distress in my voice concerning my issues. She let me know that Select would assist me within 48 hours. I did receive an email letting me know they would be looking into this issue. I would recommend these services to my family and friends.

I recently bought a house and after moving in, found the garbage disposal did not work. That is after it was passed during the home inspection. The unit was leaking from the bottom and would not turn on. I contacted Select with the issue and within a couple of hours the replacement was approved and an email was sent to me informing me how to be reimbursed for a new garbage disposal. Very prompt, Great service!

Other warranty companies immediately give the name and number of the service provider, but at Select Home Warranty you have to wait and get the info through an email within 48 hours. I don't like that. Also SHW does not follow up with the customer to make sure they were able to connect with the service provider. In the past it has taken over a week for the service provider to contact me. The company still owes me a reimbursement from over year ago and I keep getting the run-around from various departments.

Nathan was extremely helpful and knowledgeable. He was patient in making sure all of our questions were answered. I have been wanting to get a policy like this and just had not made the decision to do so. My mother Has policy and we have talked about it before but I have always hesitated because I thought it wouldn’t cover everything. It seems as though I was wrong. I was very happy with the information that I received from Nathan. He was the one who helped me to make the decision by making it clear what exactly was covered. Thank you Nathan!

This is my first time filing a claim on my washer. The process for filing was easy. So far I am satisfied with the service I have received. Hopefully there is a technician in our area that can service my appliance and get me up and going fast. We are a family of 6 and really use this appliance. I have had this service since the beginning of the year and since I have had it this is my second claim. The first claim went well. The only thing was that I was without air conditioning for one week in the summer heat. It was horrible but we got through it. Had to go out and purchase several Box fans in order to keep us cool.

Richard was friendly, professional and very knowledgeable. By qualifying, I ended up purchasing the 5 years Home Warranty Plan that gives you one more free year of coverage (6 years instead of 5). Also, because of the value, I switched from First American to Home Select Home Warranty. By choosing Home Select I saved a lot of money ($289 a year), and on top of that gained more benefits. Overall, awesome first time experience. Good Job Home Select. I wish you all the success.

Mr. ** was very informative about your warranty information and explained all everything that is covered and the discounts for veterans multiple residents and how to make a claim and response time when making a claim and the cost you have to pay to have someone come out. I do not have anything else to add at this moment. Maybe later if I ever have to use your services I can be able to tell people a little more about your company.

It was a pleasure speaking with Mr. Alan ** Account Specialist. I had spoken with him once before. I informed him that I was checking out other Home Warranty Companies. He said ok when you are ready to give him a callback. Finally, I did. I should have signed up with Select, in the beginning, it would have saved me a lot of time because I wasn't pressured or forced to join your company. It's a pleasure to join a company that takes time to explain a plan to you and know their product and service. Once again I like to thank Alan ** for his time and patience with me for all the questions that had.

Alex was very helpful and had my policy done quickly and send to me before I got off the phone. I have already recommended your company to a friend. I am switching from American Home Shield to your company. I like that Alex called me to offer a special plan and discount before I finished my online inquiry. I saved at least $5 per month and he gave me a roof protection Policy as well. Thank you for the service.

This was the first time we needed to place a claim request with Select Home Warranty. It was unexpectedly easy to reach a representative by phone. Their customer service associate, RG, was extremely pleasant, understanding and helpful. She explained the claims process and assisted in placing the request for service to our AC. This was immediately confirmed via an email. Within the hour, I was contacted by a service provider to schedule a service appointment.

I found Select Home Warranty on a google search and I'm so lucky I found them! They were just what I was looking for in a single family home warranty! They cover everything, including free roof leak service! I signed up for their 5 year home warranty policy (free 1 year!). It was a very easy process! Excellent Customer Service! Very Professional! Simple to sign up. Will definitely do business with them again! Highly recommended!

I was impressed by how quickly (3 minutes) after filling out a web inquiry, I received a call from Ralph **. He then did an excellent job explaining the coverage, the various purchase options, and my 30 day right to cancel the purchase for "no reason at all" if I so elected after reading the policy, which he said I could only see after paying the $1,749.97 via Mastercard. He responded professionally to my several questions and waited patiently while I did my computations.

I started a policy around 6-7 weeks ago and I could not find any information about it. I called the representative and he was very helpful and friendly. He retrieved my policy number, start date and other pertinent information. He also walked me through filing a claim. I hope all of my interactions with this company are this good! (Of course I hope this is also the only claim I have to file.) :) I filed the claim with no issues whatsoever. It was a very easy process. Thank you for making it nice and easy!

This is the second call I made about our Samsung side by side refrigerator. The second person was very helpful & very nice! He started a new order, and assured me that we would hear from them in 24 to 48 hours by email. Thank you very much for helping us! The first person was not helpful at all. All she was concerned about was if the ice maker worked. I told her no because the freezer & the fridge were not working. When I got the email about the ice maker, I called back, and got a very nice man, who wrote a new order for the whole side by side. We just worry about keeping our ** cold! Thank you, Debs

The gentlemen guided me through the process and was able to find me a very affordable rate for my home warranty. It was honestly one of the best experiences I have had on a sales call. Select Home Warranty is the choice for me!

We are currently working towards the purchase of a home in Huntsville, Alabama. This is our 4th home that we have purchased over the years, and for the most part, we have used one of your competitors, but my wife and I decided to shop this time. We are glad we did. With services offered as well as a great price, we decided to go with your company. We spoke to Michael ** and he was very cordial and informative. After spending some time with him, my wife and I asked that he call us back, which he did. Michael offered us a great package and price. Thanks again for helping us out.

We are downsizing and purchasing a new home for our retirement years. We have never had a warranty before. On contacting Select, we were transferred to Fred **. Fred was very helpful as we were purchasing our first home warranty on our new home purchase. He was very knowledgeable about the warranty coverage and costs. He was also very pleasant and courteous throughout our conversation. We will most definitely recommend Select to our friends and neighbors.

The man I spoke to was very helpful with all my questions and concerns. Very pleasant. He gave me great information. Great customer service. The platinum plan is great coverage with the free roof leak coverage. That's what had me sold. Coming from a plan that didn't have that after paying so much money was a bonus. After shopping around with different companies I am happy with my choice and don't have to think about it for 28 month is great.

I called Sam ** because he had already helped me with one house. Today I needed to add a home I just bought, He was most helpful in finding the plan that was best for me. He was knowledgeable and friendly and remembered that we had done business before. I appreciated how he found the best plan for me. I just saw that if I enrolled today I could get $150 off. Please don't forget that.

I was very pleased with Alex ** I spoke with on the phone. Alex was very polite and explained answered to the questions I asked. Great asset to your company. I was greatly pleased with the no cost extra for roof leaks. I felt satisfied when we were finished talking. I believe I have chosen the best company to take care of me. Select Home Warranty covers a lot of systems that I wasn't aware of. Greatly satisfied with price and monthly payments.

The customer service is very professional and nice, the offer is good and is more value than the other Company. I am very happy with the new business relationship with your Company, and I am looking forward to test your Company on going services. The only drawback is that your Company do not have the monthly plan, so that customers will be more choice and more better to plan for their monthly family financial planning.

They are the very worst company I've ever had to deal with. Their customer service is also awful. There's no actual management. I had an AC down in the middle of summer and it took two weeks to find out they are scammers and were going to do nothing about it to help. The website says they protect you from costs but in fact it is the opposite. They take your money and then do nothing to help. Please read the policy before giving your credit card. I had it explained to me that everything was covered. Gave my credit card info then they sent me the policy 5 days later. Apparently no signature is required for you to agree to their terms even though it says initial and signature on it. Also know that when I tried to cancel they basically stole $300.00 extra dollars from the refund I was owed.

Jeff was very helpful and professional and discussed all the plans, pricing and discounts to ensure I was fully knowledgeable and made the right decision. Reviewed other companies and their warranties and know that this is the best one in the marketplace for both price and coverage. Hopefully we will never need to use this insurance but at least we can sleep at night knowing our house is fully covered. Keep up the good work and we will refer you to anyone we know who needs a home warranty. Thank you.

I've tried a few home warranty services but Select Home Warranty beats them all hands down. Customer service and prompt technicians to help 365. If there was an award to give this company should have all of them. I can't say enough about them. I recommend Select Home Warranty to everyone who is buying or looking for a home. Best plans with the most protection you could get. I need to add a claim twice and both times exceptional service.

Salesperson was very informative and insightful. I had a great experience and look forward to continuing to do business with Select. Being in the insurance industry, I understand how much of a hassle these types of things can be; however, Select made this as seamless as possible and lined out every detail and option for me so that I was able to choose the best plan with the best deal available. I highly recommend them to anybody looking to purchase a home warranty in the future.

Greg was extremely helpful and went out of his way to get me the best product for me and my budget. Greg was more than willing to explain all the options available, and looked for ways to give me the best value for the type of coverage I needed. There are other companies who can provide Home Warranty service, but Greg made me feel like this was the company for me with his above and beyond service and attention to my specific needs. I am happy to have the coverage and care from a well rated company, at a price I could afford.

Jonathan ** was an amazing help with my purchase. He was thorough, articulate, thoughtful. Just a great guy to deal with. I would suggest that if you are looking for a home warranty that you give Jonathan and Select Home Warranty a call. The deal that Jonathan worked out for me was extremely helpful. This could not have been done online. You needed to talk with a live human. I am a retired Realtor and have dealt with many vendors like this over my career. I was somewhat amazed with the thoroughness of my interaction with Jonathan. I am looking forward to a long association with Jonathan and Select Home Warranty.

A/C unit. I called in and the lady handled it quickly and within 15 hours I got a call from a serviceman. I am scheduled for a service technician to come out on August the 5th. I have been telling my friends and family about this great opt with insurance to cover your home needs. Knowing that you have it helps when something goes wrong. Thank you for your quick response to my needs.

When we called to initiate a claim, the person who helped us was very kind and empathetic toward our issue. She took down all of the information she needed and answered all of our questions. She found a local plumbing company and initialized the process to get us some help. We received a couple messages that let us know the claim was being processed and the got a request for the three best dates and times to have a technician arrive at our home to get started.

The quote, as well as the purchase process, was super simple. I was able to set my policy to start after my current policy with someone else ended, such that I did not have to pay for two policies. Alex did an amazing job of walking me through different options and helped me pick the best option. He offered multi-year discounts, as well as offered a better price to sign up on the call v/s doing it later. No pressure tactics on sale - transparent pricing, as well as a clearly explained value proposition. I will be referring my friends to you!

The agent was very helpful and patient. My experience was better than expected and was able to sign up for coverage within a few minutes. The agent presented several additional options that I hadn't seen on the website which, in the end, saved me a considerable amount of money. I'd recommend contacting Select Home Warranty to my friend and family that are either purchasing a home or shopping around for a new home warranty provider. I plan to remain a Select Home Warranty customer for the foreseeable future.

Loved being able to get an online quote that met our needs for a great price. My only complaint is the number of phone calls that I received from the time that I started the online quote process until the time that we signed up for a plan. One or two calls and a voicemail would have been a reasonable number but I received many more than that. The agent that I spoke with was professional and courteous.

Prompt service. Job well done. I recommend Select Home Warranty to one and all for your home protection. I have had to use their service three time and the have never failed to get the right people out here to get the repairs well done. I have saved bundles of money with Select Home Warranty on what might have been a costly repair. So again I recommend this service to all people like myself, retired and living on a fixed income. A great way to save money.

The representative that assisted me, was very knowledgeable, and friendly. He possessed excellent customer service skills. He answered all of my questions effortlessly. He explained every single aspect of the warranty to me and made sure I understood the different coverages that was available to me. After working with him to purchase my home warranty, I felt confident that I had made the right choice when I chose your company for my home warranty. I appreciate his level of service and I look would definitely recommend your company to my family and friends.

I called about my refrigerator claim. The rep was so helpful even though it was not his department. He actually helped me with two different things I wanted to discuss. He deserves kudos for being very professional and courteous. He also helped me with a claim on my microwave, a reimbursement claim. He instructed me on what the next step would be on each of the claims that I called for and what to expect.

The company does not pay their claims, This was the second time they denied. Stay away from this company. I was given permission to get my own tech because it was 100 degrees, and all the techs were assigned, I submitted the bill. They said ok then wanted pictures and maintenance records. Now they just denied it saying it was maintenance not repair.

Refrigerator is producing water inside. Water is going into the vegetable bins and on the top shelf inside fridge. Called in the claim. Girl that took the claim was nice. Would have been nice to have the number for dispatch to see who they were going to send out. Got an email confirmation within 2 hours. Will see how the rest of the process goes. I am hopeful that it will all turn out ok.

So far I’m happy with the service. All of my issues resolved and this current car ** hoping to be resolve timely. Only suggestion is improving process efficiency to reduce outage- however that is also depending on the nature of the issue. I recommend others to have such policy with Select warranty. Though suggest patience is the virtue for the valued service. Believe understanding the process is a key instead saying send people over. I used to with other service and they were sending people quickly but following process was burden on them whereas with Select you have to engage with them in each step. Once you understand it’s easy.

If I could give zero stars I would. After waiting on hold for hours on end waiting to speak with a supervisor both my husband and I never once spoke to them. Always promising a supervisor would call us within a hour and it never happened. After waiting TWO WEEKS to hear back about our broken fridge we were told they would only give us $150 since our fridge did not meet their requirements. During those two weeks we constantly called for updates. What a waste of time and money and they always said “within 24-48 hrs we will have an update for you”. We even paid for the platinum warranty. I would never recommend them to anyone.

Within the first month of the contract being in effect, I contacted them that I wanted to end the contract and have my money reimbursed. I was given a lengthy q-and-a about why, but I was told it would be cancelled. He even quoted the amount that would be returned. However, days later it is still not cancelled, and when I call I get a total run-around about when (IF EVER) it will be. All I ever get are call-center people and mass-reply emails. Don't buy from them if you ever want to talk to an actual person in charge.

I decided to sign up with Select Home Warranty to cover my appliances. I submitted my 1st claim a week ago regarding my clothes washer not working. I have yet received information regarding a technician. I've called every day after the 38 hr period which is what they guarantee you a technician for updates. When I call, I get told the same thing... "Sorry for the delay. We are trying to find a technician." And then I get same automated emails, "We are dispatching a technician. Please allow 24 to 48 hours." Save your money or go with another company!!!

They SAy one thing (the plumbing system is covered) but when the water heater leaks and has to be replaced, they say the water heater isn't covered! How can you have a "plumbing system" without a water heater. What they SAY cannot be trusted - GET IT IN WRITING BEFORE you enroll. And for any repair. Our A/C system (June in Phoenix area with temperatures over 110, their repair "sub-contractor" NEVER called. I called to get help and was transferred to their "Authorization Department" to get authorization for a company I picked off google. TWICE this happened - each time I had to leave a message with the "Authorization Department. They NEVER called me back.

Do not choose Select Home Warranty. Hands down WORST ever customer service. Made a claim for my pool pump. 4 days later a company comes out 5 hours after their scheduled time. Smelling strongly of weed. They can fix the problem. But don't have the parts. Select Home Warranty will not answer their call or mine. But the pool service offered to cut the line any ways. Declined that. Then they offered to come back the next day for an up front payment. That the warranty company has yet to approve. Have spent countless hours on the phone with Select Home Warranty. Mostly on hold because they can not figure anything out on their own. They refuse to allow you to speak to a manager or supervisor. NEVER HAVE I EVER BEEN SO DISAPPOINTED IN A COMPANY.

We have a home warranty. We expect that it would cover parts and labor. That's what we thought we paid for. As it turns out they don't want to cover the labor to fix our broken water heater. So while they go back and forth over the quote The contractor was suppose to call and straighten it out by pricing the parts and labor. We still don't have it resolved and in the meantime we have no hot water. We need to place a separate claim for the electrical portion of the original claim. I hate to wonder about this. We are both handicapped, and feel they are discriminating against us. We paid for a warranty not for a 1/2 warranty.

Jonathan ** was extremely helpful. He answered all my questions and provided the different options for me to make the best choice for my needs. He was very professional and knowledgeable. I would definitely recommend him to anyone needing or wanting a home warranty for any reason. This gives anyone or everyone peace of mind when purchasing a new home or to just take care of your current home without the worry of how to pay what can be an extreme cost for repairs that cannot be handled by the general homeowner.

I bought a contract and Select Home Warranty failed to fulfill it both times I tried to use it. First time was for a hot water heater that was not heating water and had water around the bottom. They refused to send out a repair person and said ANY leaks were not covered. Would not even send someone out to diagnose the problem before denying coverage. Second time I called was for refrigerator. Select said they would send out repair company but repair person never showed up. I called that company to see why they did not show and was told "we will not provide service for Select Home Warranty coverage because Select has not been paying them for other jobs they had done for Select".

Garage door was working oddly (opening and closing randomly) in a home that we just purchased. After contacting the home warranty company, a repair team was dispatched within hours which was greatly appreciated! They were polite and provided quick service. The team recommended additional repair, but haven’t yet confirmed whether this will be covered by the warranty- hopefully it is! If so, the value and service ratings I provided will be higher, but this is TBD at this early point.

My experience was great. I started a Google search and Select was the first result and my first inquiry. No sooner than I had entered my info, someone called me. I wasn't expecting that, and was surprised. But the team member passed expectations. Abraham listened to my needs and worked with me on a package that fit my needs. I would definitely recommend Select. I purchased a 3 year warranty and look forward to the relationship.

The order was placed and half of the information was wrong once the contract came thru; The plan should have been Bronze not Gold, the unit was a Condo not a Single Family Home and part of the address incorrect. This was straightened out on the 2nd phone call. My Realtor was to receive a copy as she purchased it for us, but never got a copy. I emailed her my copy when she asked to have it forwarded. I understand it may be difficult when placing orders over the phone and hearing the right information. Thank you.

Gave me a lot of information and was able to set everything in motion right then. I was able to go to a monthly plan as the yearly amount was out of my range at the moment. With the 30 day wait it will go into effect before my other warranty is up so I won't lack coverage. I was able to save $150 even without paying the year upfront. It seems like a good buy, especially as I was promised service the same day if I needed to call someone.

I was helped by Jonathan **. He was very professional, friendly and listed very closely to me. He answered all my concerns, offered valuable information about how I can get better benefits and lower my cost. He explained how purchasing a five or ten year policy would reduce the yearly cost and add another year to the policy. He also explained that the service call fee would be less for each claim. He did such a good job that I went ahead and purchased the five year policy that gave me an extra year and dropped the service call fee. He also included roof leaks to the policies. This pleased me very much because I own three properties. I purchased warranties for all three of my properties. Thanks to Sol also. Both agents that helped me were GREAT.

Dearest SELECT,

After comparative shopping for a viable new Home Warranty Policy I contacted Johnathan (Sales Rep) at Select Home Warranty. Information provided was comprehensive, clear and concise. No sales pressure. Sales fielded all questions and provided intelligent, detailed and clear response to all questions. In addition, sales rep provided sundry very beneficial and enticing alternatives to a single one year contract which in essence provide varied multi-year options that would insure full coverage at varied lower fixed cost depending upon option selected. I consider my experience with Select Home Warranty exceptional and unique. I bought the policy.

Ralph ** was the person who called after I submitted my inquiry. He was very nice and also very persistent which is a sign of a good salesperson. He made sure I was happy before we disconnected. He also explained the process moving forward and let me know what all was covered under the premium platinum plan. If everything goes as planned I will recommend you all to other homeowners as I am a realtor.

Mark ** was very helpful with helping me decide to purchase the warranty, he explained all my options, and went over all costs associated with the service. I like that a repairman will come to the house within two days of calling and that all my appliances will be covered. I also purchased a three year contract that was more beneficial and I won't have to worry about renewing each year. After talking to Mark I didn't need to look anywhere else.

The Select Home Warranty authorized technician determined our water heater needs replacement (about $2,500) but after about three months of phone calls and emails, Select Home Warranty determined that based on the depreciated value of the water heater, they will only pay $185.00 toward replacement. Despite having a 6 year Select Home Warranty policy, we will have to pay more than $2,000 ourselves toward replacement of the water heater. We are very surprised to find out our Select Home Warranty will only pay less than 10% of the replacement cost.

Up until this month, I had been a loyal customer of another home warranty carrier for over 8 years, but I switched after seeing that Select Home Warranty offered a few larger list of covered items (including roof leaks!), more competitive monthly rate and a less expensive deductible for service calls. The operator handled the switchover effortlessly and I was amazed at how little time it took to switch over. While I never look forward to having to use a home warranty policy, I rest easier knowing that I made the choice to get the best one that Select Home Warranty had to offer!

We have a homeowner policy with Select Home Warranty. Our air conditioner went out so we called them. They sent Starr Quality Air, 8705 Bluffwood Lane, Fort Washington, MD 20744. Repairman told us the problem we paid him our part, he never turned in the information to Select Home Warranty and his phone was always busy. We again contacted the insurance co. and was told to get another contractor and we would be reimbursed. We gave them the estimate for the work prior to getting the repair, now Select Home Warranty will only pay a fraction of the repair cost. We were told to get someone ourselves and they would reimburse us. We are offered only a fraction of the cost to make the repair. Select Home Warranty sent this person into our home we believed he would do the job because Select claims they vet their repair people which was not the case for us. I have to give at least 1 star but they did not earn either.

No flow light is on plus my generating light is off so I am not generating chlorine. Started having problems with unit around July 21st 2019. Awaiting a callback from Pinch A Penny Pool store for them to come out to see what the problem may be. Select Home Warranty responded very quickly. I received a email within minutes after stating my problem with your operator plus I received a text from pool company the very next day.

I inquired online about a home warranty for my client and even after talking with Select Home Warranty on the phone telling them she declined a home warranty, they refuse to leave me alone. They call off all different phone numbers and when I ask them to not call because I told them “NO” already, THEY hang up on me! This is not only unprofessional but completely wrong in this business! I would NEVER advise anyone to use them because of this!

Very Poor Customer Service. I paid for service in full for a year in good faith that they would assist when I needed the service. I had to find my own contractor, theirs had no clue. I paid upfront for the service and sit here 6 weeks later and still have not been reimbursed for the services. I have tried to see the status of my claim online, they do not offer that assistance. When I email and ask for any information, all I get is to call their number and pick option 5. They are not helpful, I ask for a supervisor and am told that one is not available. No options, nothing. They do not care about people, they do not care about customer service, customer care.

I need a new rhine underneath the toilet and they didn't cover normal wear and tore of the rhine only movable parts like the handle. The company is a rip off. They don't repair **. They are a lie. Please do not get your service from them. The people they send to your house is fake and don't want to repair anything. They don't even look at your problem but still got to pay the service fee if the come in your house.