Select Home Warranty Reviews

Dishwasher made very loud noise when running, leaked water, and did not drain. The soap packet was not dissolved. Dishwasher is a Whirlpool royal. It is a built in model. I have tried rebutting and resetting but it still will not drain, just hums. If I have any questions, the people at Select are always very helpful and congenial.. Much nicer than a previous service I used. I have already recommended Select to my friends and family.

My contractor for both the claims I put in cancelled and they have not found me a replacement yet for the plumbing or the refrigerator. The lady on the phone was nice though I might be able to find someone for the refrigerator, but the lady couldn't really tell me what the process was when I did find someone. If I do find my own I do not know what to tell them. They should do except for contact them, so without me knowing the process I am scared that they may not want to do the job because they might worry about payment.

I have had quite an interesting time with this claim. First off, the representative did not listen so I had to continuously repeat myself. Then, the work order was assigned to one repair contractor and after an appointment was scheduled it was cancelled by the contractor for some unknown reason. It was reassigned to another facility. I am currently waiting to hear about my appointment with the new contractor. In the meantime, my fridge is freezing everythong inside it and the dishwasher is leaking on my new floor when it is used. This is my first time using this warranty after paying for it for almost a year so far I am not overly impressed with the service I have received.

The customer service is great and the promotional discounts offered make Select Home Warranty the best choice for home warranty protection on the market. I would recommend anyone interested in a home warranty program. I have had protection for years with another company and I was not satisfied with their service so I decided to try another company and thus far have been very satisfied. My biggest reason for choosing Select Home Warranty is the fact that I can choose a local, licensed company to perform any work needed.

Abraham was a pleasant conversation. Very professional, unlike some other home warranty companies who would abruptly hang up on me when I disclosed that I am still shopping around for the best deal. Have not yet used your services so it's difficult to rate you for that. I hope you stand up to the good reputation that I have read about.

I recently purchased a home warranty policy. It was on the advice and testimony of a relative, who had also just purchased a policy. I was very pleased with Agent William **. He was very thorough and helpful. He worked with me to get me a policy that I could afford. Even though I haven't made a claim yet, I would recommend you and William ** to my friends, just because of the good help I received over the phone.

Pleased with the customer service I received today when purchasing this home warranty. Steven answered all my questions about the warranty and explained the process of how it worked. Offered several options in buying the warranty. After purchasing this home warranty I felt confident that I had chosen the best home warranty I could with Select compared to other home warranty companies out there. I would highly recommend Select to family and friends. The coverage you get with this home warranty is a great value for the price.

I have called a few times already regarding this order and they have not been able to send a technician, then it was decided for me to find my own, and company will reimburse me with money spent on the final repairs! So I did and I’m still waiting for final results???? The person I’ve Called came and found out the problem so he’s going to order the parts and will call us to let us know about prices.

I called to make a claim and was helped very clearly by Aileen. She was very concise, polite and patient. She gave me all the information that I needed to know for my claim along with how it all works out over the next few days. If all goes well and we are able to get our dryer fixed very soon, we will be thrilled and thankful that we have this coverage. Our home is not new, and we are depending on this warranty or insurance to take care of things when we need them within our budget. It gives us a peace of mind to be able to call and get the help that we need 24 hours a day, 365 days a year.

I signed up with a sales agent a few weeks ago and chose the top plan and he did not mention that their policies all require a 30 day waiting period. That felt frustrating and dishonest, but I decided I could live with that. I tried emailing and calling, as did my realtor to try to help see whatever other fine print I might need to see. I think it's completely deceitful to get you to agree to plan based on hidden information. They twice said they would send me the information I requested and my realtor requested but they never did.

The rep was polite and tried to be helpful, but was hard to understand and I didn't feel she fully understood what I was conveying. i.e. the word "shorted" which was the message on my microwave and I was concerned about fire hazard. Sad about policy for replacement for microwave which offers depreciated allowance (less deductible) and provides zero help with shopping and installation. Based on this, I believe the company strives to find things things not to cover.

Abraham ** has provided me great customer service, he was able to answer all the questions I had regarding the coverage of the warranty. Very patient and not pushy as some sale people, I had to deal with. He tried to give me the best deal and, worked with me to see which plan was more effective for me. I had a positive experience dealing with Select Home Warranty. This review is based on the experience as far as purchasing home warranty for my home.

Excellent customer service thus far. Answer phones and questions quickly and professionally. Were able to overcome all of my mistakes and provide quality support. Others have not been able to consistently provide the support and value or discounted offerings such as that offered by Select Home Warranty. Great variety of plans and discounted offers. Will write more when I have an actual service call.

I spoke with Sam. He was very helpful explaining the plans and working with me to get as many discounts as he could. Being a senior on a fixed income I truly appreciated the time and energy he put into making my buying a home warranty at an affordable price. I researched several home warranty companies. This by far was the best coverage at the most reasonable rate. I would definitely recommend them to a friend.

Salesman was very friendly and worked with me to get a reasonably priced home warranty. I have not used the warranty yet, so I cannot comment on that. Based on their online reviews and customer service so far, I would highly recommend them. I have had other home warranties in the past, and they were more expensive. Steven, the sales rep was friendly and helped make the home warranty as affordable as possible. Great phone call.

Ray **, the SHW Rep, did a super job of going over things for me, from the SHW company background to the service coverage offered, as well as financial considerations. Ray provided information on discount options as well as the discount for military. He seemed to truly care about doing the best program possible for this new customer. Thanks.

Excellent service. This representative was very informative. He explained everything to my satisfaction, My questions were answered knowledgeably. I received my contract via email and printed it so my husband could view it at his leisure. I am currently waiting on a callback pertaining to a savings offer I needed to present to my husband. The rep was to call me back today. When I receive this call I will be completely satisfied with my experience. Thank you for your help regarding the home warranty. The rep was polite, informative and listened to me about my concerns regarding this particular service plan.

Mr. David ** spoke with me about a home warranty and was so very helpful. He explained everything in detail. When he realized we are seniors there were so many extra benefits we were amazed. It was a pleasure working with David. We certainly do appreciate all he did for us. We plan to tell friends and family, especially our senior friends. You cannot afford not to have this coverage, we are very pleased. We will recommend David for sure.

I had a great experience with your organization, specifically Abraham. He was very specific in his information and extremely helpful. Very knowledgeable about the products. He was great at obtaining the information he needed from me to provide me with the most appropriate products to meet my needs. I would absolutely recommend you to my friends and family at least from this experience. And after reading the reviews from others, I am sure I will feel the same if and when I need to make a claim. Very professional. Thank you.

Called to inquire about a home warranty. Spoke with Jonathan and with his professionalism and giving us the best service for the price we could afford it all went above expectations. Multiple year plans do lock in the cost if you can afford to. Since we purchased a 3.5 year warranty we received over $100 off what the yearly plan costs. Also buying the multi year plan lower our deductible by $15 a visit. We were with AHS but this really looks like it will be better and Select Home Warranty covers more.

Sam ** did a great job with explaining all the options available and what they covered. He also went above and beyond with making sure I got all the discounts I qualified for. Highly recommended based on my service thus far. I am at ease knowing that if something malfunctions in my home I am covered top to bottom. I hope I never have to use their services but am confident that if a situation arises I will be in good hands.

Jonathan **, the salesman I talked with on the phone, was very polite and knowledgeable. He listened and answered all of my questions, and offered all the discounts I was eligible for. He thoroughly explained how the plan worked and the pricing options that were available. I compared Select with 3 other home warranty plans, and found Select to be the best option. They had more coverage than the others for the cost. I also found that Select had one of the best consumer ratings and that is important to me.

Quick response and answered all my questions. The rep. was very knowledgeable and polite, excellent customer service. The coverage is good which is I am looking for. The clients just purchased a new home and need something to protect the home. The home warranty plan is the best way to do it. Easy to understand the coverage. Great price too. I compared several warranty companies, Select Home Warranty has reasonable price and simple 3 choices to let you understand what you would get to cover.

I contacted them as soon as I saw the leak. And they handled my case right away. I just didn't know that I was missing a coverage. So the lady was glad to walk me through the process of getting that missing coverage. I was with other home warranty insurances before. They were quite expensive. I hope my collaboration with this one will last long. The price is fair for a medium income like me. I would encourage my friends to come to that company.

I have a garbage disposal unit that was leaking lots of water. I was told it would have to be replaced, and how much I would be getting towards a replacement unit. The customer service representative was very courtesy and knowledgeable, concerning the problem I was having. Professionalism, good advice, made this process go smoothly and comfortably, this was a good experience. I once had a home warranty service that didn't warn me in writing that the company was going out of business, I found out about it in their voicemail. I highly recommend Select Home Warranty.

Denied a claim without even sending someone out to see if there was a problem with the appliance. I realize I would still have to pay the service call fee and that would have been ok even if it was not covered. Making a determination without an examination is discouraging. There is no way a determination can be made over the phone without actually examining a unit.

I am very happy with the customer service experience I have had with Select. The wait time to hear back after submitting a claim is minimal. I have had an excellent experience when repairs have been done. Having Select is an excellent value, and the coverage is far superior to other plans I have researched. I am a single mother. Select provides me the peace of mind that if something is not working at home I can get help. Thanks for your help.

Every little detail provided by the agents tend to put the customer on hold. Not just once, the agent looks up the case and grabs the details and returns to confirm the records. Next they take your question and then put you on hold again. The process takes forever and the response is usually generic like they have no new information or please allow more time when the specified time has already passed. Quality of service is very low as well, hiring contractors who do not cover my area and then decide to not be responsive other than they will call back and never do. Then they respond a day later asking to contact the company again to have the claim re-assigned only to wait another 24-48 hours.

My refrigerator freezer is frosting over my frozen meat in the refrigerator. My refrigerator is thirteen years old. The customer service representative was pleasant, informative, and was willing to listen to my situation and provide support. He placed my claim and emailed me promptly. I was pleased with the service that I received today. Thank you very much. I provided an accurate account of the entire conversation that occurred with the customer service representative and do not have any additional comments.

Clear and concise service. The customer service representative was patient and helpful with helping select the best renewal options for my home. I’ve had Select in previous years. I only had to use them once but you never know. I would recommend especially for the price. I’m a single mom with little time. It’s nice to have the option to have assistance and not need to rely on the internet to find contractors to fix things.

I have on two separate occasions ask for a copy of my POLICY. Both times I just get my CONTRACT. Still no policy. I would like to know the details of what I am paying for. The next star star ratings is based on just my phone calls for my policy request since I have not had a claim yet. I also don’t have an Order Number. I guess since I didn’t need service. But I would still like my POLICY. NOT THE CONTRACT PLEASE.

Representative Allen was very professional, patient, knowledgeable and his courtesy and information prompt me to sign up after he answer all my questions. I was a little apprehensive due to many calls I receive on my phone but I had inquired this info and it was an easy decision for me after experiencing your customer service. After I review policy I may pay a year in advance. I commend your representative and will share my experience with family.

I spoke with Belinda. She was knowledgeable and helpful in us making our choice. I was previously with American Home Shield. Decided to make change. The price and coverage seems to be the same, and hope the service is good. Thanks for the follow up. Until I am able to use your services I can’t really speak the service of the crafts you provide, but I expect them to be highly professional with no hidden charges. Thanks again. Darrel

I just signed up for the platinum care coverage plan. The agent Fred was very nice and helped me with all my questions and also very knowledgeable. I had another warranty co. but they were quite a bit more expensive with less coverage. A lot of appliances that I used a lot like refrigerator, washer and dryer I had to pay extra for coverage, not with Select so I am looking forward to a long relationship with Select Home Warranty.

Alan ** was very helpful and informative. He was knowledgeable and helped me get the best pricing. While researching online I had barely hit the submit button when the phone was ringing and he was offering to answer questions. I was able to add our pool and pump. The service fee is less than the other policy that I was looking at. I am hopeful that I will not need to use the policy, but am glad that it is available if necessary.

I just purchased my first plan with Select and Martin (ext. **) was so helpful and nice! He helped me pick a great plan, helped me set up a payment plan, and made sure I understood every step of the process. He made the service fee so much more reasonable and exhibited patience with me when my phone was cutting out. I switched to Select from another company because of customer service, so I am quite hopeful that if your people are all like Martin, I will be much happier with Select than I was with the other company.

Dryer inop. Has power at controls - just beeps and message CL flashes. 1st claim call. Answered quickly. Dispatch confirmed request quickly. So far so good. Waiting for contact from repair associate to call for appt. Happy w/ price of contract but you get a little dizzy when trying to purchase due some pressure felt when signing up - and all the different prices available and offers free roofing even though you already know and signed. After sale I kept getting calls to purchase w/ again more deals.

Fraud company. Customer service is very bad. While selling the product sales department makes false statements and agreements. But when time to payoff the money after repair, customer service behaves arrogant and finds the way not to pay the money back to consumers. Totally misguides to customer as well as contractor . I had gone through twice with same experience.

I signed this home warranty on April 30. After that I put a service request on June. Until September they didn't resolve the issue. They took the service fee. Customer service representatives are very unprofessional.

This company is absolutely awful. Do not use them. They have done nothing but run me and my husband through loops for a month. We had about three different claims on the same well pump that went bad. They kept telling us that we did the claim form wrong so we had to keep re-doing the claim forms. I finally got it to where they said it was supposed to be and then they denied it. They plainly told us that they were sending us a claim form for reimbursement and then decided that because my husband did the work they were not going to pay us.

I have never been more disappointed in anything in my life. I have been with you guys for a long time and when I finally use the warranty, you come with some ** that I did not properly have my AC unit cleaned on an annual basis. I will tell you that when the AC company comes by and inspects my unit, they recommend whether to clean or not. Your company makes me want to pay for something that I don't need to pay for, and then the condenser motor goes out. You tell me that because I do not have a maintenance records for the last 3 years of cleaning the Unit, I am only able to receive $150 reimbursement. Wow, I will tell you that I take care of my AC unit by changing the filter every 30 days since I purchased it. My unit had been cleaned at the recommendation of the AC company technician.

Absolute scam! I would stay away from this and probably all Home Warranty companies. They are nothing more than a ponzi scheme but they don't pay for anything. I even upgraded to a two year deal with these guys only to find out when it comes time to need them, they are quick to deny everything and won't cover a single thing. I paid nearly $1,000 to these thieves and when I cancelled my policy after I found out they won't cover anything, they said there is a cancellation fee. HA what kind of a joke is that??? Not to mention before I even found out that the AC would not be covered (despite having the highest level package with them) I was pulling my hair out just to get a company to come look at our AC unit.

Do not use this company for your Home Warranty. I have always had a home warranty since I purchased my home 4 years ago, the last company would just send the same service technicians out each year to service our HVAC and the fees just kept climbing and climbing. We decided to go with Select Home Warranty (which I actually thought was Sears Home Warranty Company) and that was a huge mistake. My HVAC broke, I called to have someone come out, I had to follow up on the service technician multiple times, he came out said there was a part broken and that SHW would call with next steps, never left me a service ticket, a business card, nothing.

We had our old home warranty for many years and were looking for a change based on a few bad experiences over the years. The Select Home Warranty plan was very comprehensive and is expected to cover our needs adequately. The process of signing up on the company website was very easy. The order was executed very quickly. The representative called promptly and clearly explained the options to us without wasting our time. We would recommend this service to our friends.

All seems to be fine at this time. So far so good. Returns calls and emails in timely manner. The price is very competitive for the type of coverage offered compared to others that I also quoted. Though I wasn't aware that you had to do the annual payment to get the discount and extra 2 months of service for free opposed to the monthly payment which worked out better for me at this time.

The A/C is not blowing out cool air. The A/C is running but it is not throwing cool air. It is very hot in Odessa, Texas. Please send somebody asap. The unit is outside. Again please send somebody a sap because it is very hot and I am 88 years old. I do not have anything else to say. The man that I was talking to in making my claim was very helpful and very considerate. I was very happy with him. He did a awesome job in helping me.

The agent was very knowledgeable, they offer discounts, and they work with you to ensure that your home is covered. Will highly recommend. They also Offer multi year discounts and plans to ensure you’re covered. They worked to make sure all the systems I needed would be addressed, and their limitations appear to be above industry standard. The other thing I appreciated was that there was not a crazy weight like I had in the past with American Home Shield. My experience thus far is better.

Fast and easy way to submit our claim. No “50 questions” before the order is processed like all the other home warranty companies out there. We were with our last home warranty company for six years. After they were purchased by a large company, the coverages changed horribly, got stuck with less than professional or knowledgeable repair technicians. We are starting fresh with Select Home Warranty. So far, so good! Please keep up the good work and stick with a business model that attracted us in the first place.

Your man, who said his name was Gregg, was very nice, a good salesperson and fast and accurate, so far. Of course just signing up today. We have no actual experience with the service but the salesman was very good and should be rewarded with money, gifts and praises. Well done Gregg.

Everyone we spoke with at SHW was very professional and extremely helpful. They provided us with all the possible options and were very courteous without any hard sell tactics. We are very hopeful that if we need to use their services during the length of this contract, that our experience will be as excellent. We spoke with the company 3 different times, and had a good experience with all three contacts. We would recommend Select to anyone looking for this type of service for their home.

I’ve had no problems with Select warranty so far. The pricing is very far (better than what we were using before). We just filed our first claim so we are going to see how good that goes. We will see how they are at communication and getting some out quick and really getting it fixed. The customer service has been good every time I’ve called although they were very pushy in trying to sell longer packages.

Central air died Sat evening and was contacted by Comfort Masters at 10:30 am the next morning and he is on his way. GREAT SERVICE! Could not ask for better service and Select Home is a great value for the cost. This is my first clam and am very impressed. I would recommend their service to any and everyone. Being on a fixed income it's a great comfort to know that if something goes wrong with anything in my home Select Home Warranty will be there for me with little cost on my end.

I called Select asking why I should sign with them rather than my current provider, and I liked the answers. Zachary was perfection. Yes, a great sales guy, but you knew he was here to authentically help. I worried about a potential lapse in coverage and he resolved that issue as soon as he learned of it. This company is rated up at the top of the list and with the information I received, I think I'll be very happy with the results.

I submitted a claim one week ago and have heard nothing from the company, my claim has not been processed and my air conditioner remains broken. I have called the company 3 times and each time they say they have escalated my complaint to a manager. It's a joke. I believe this company is nothing but a scam. They don't call, they don't process your claim. Nothing. They won't let you speak to anyone other than the agent that answers the phone which is obviously in some foreign country.

My documents had been lost in the move, and I was hoping it would be way more efficient to have a rep provide them than stress any more. It was! A simple phone call was all it took and the customer service agent was very understanding and helpful. Thanks for taking one more thing off my plate! It's always nice to know that someone cares about the little things that can make your life easier. I would recommend to friends and family in a heartbeat.

It was a pleasure working with Bruce ** from Select Home Warranty. He was very patient in finding me the best plan that would work for me not only as new home owner but as a military member as well. I look forward to spreading the word because of Bruce's professionalism and his ability to listen to what my needs/wants were and making it work for me. I highly recommend giving Select Home Warranty a call to see what would work best for you.

Where do I start. SHW is a complete joke. We have a home warranty with them that we got with our house. On the invoice that we received it clearly states that it covers roof leaks. So when our roof started to leak I decided to give them a call. They told me they would pair me up with a local company to do the work and that the contractor would contact me. Well the contractor they paired me with never called me and I had to call back SHW to get their information. After I called the contractor to set up the appointment I realized that this contractor has below a 2 star rating on every review site I found them listed on.

I explained to the woman who took my call that we are senior citizens and was informed our case will be expedited. The promised email arrived quickly, and the customer service personnel were very nice, helpful and professional. Waiting for a tech to call and schedule a visit. We are encouraged that our service need will resolve fully and soon. It was good to get through to someone very fast with no hold time, so the response time was excellent.

Sam ** is the gentleman I dealt with. He was very professional, knowledgeable, helpful, and I did not feel he was trying to push something off on me. He answered all my questions and explained them. When I did not receive my warranty on email I called him and he immediately sent it again. Having a home warranty gives me peace of mind. Sam also helped me by getting a plan to cover my needs and a payment plan to fit my budget.

I called the company to report a leak in the pipe in my kitchen ceiling. This was on Tuesday morning 8/27/19. They told me that they were set me up with a contractor. I waited for the contractor to call and nothing. I called the contractor and their VM was full. I called the company and they said they would reach out to them, I still heard nothing but a bunch of, "I'm so sorry, let me put you on hold for at least 4 mins while I look into this." I asked to speak to the manager and was told I would get a call back, NEVER CALLED BACK after 4 requests!!!! They do not give a damn at all!!!!

The house for the claim is a rental property. The tenant reported a water leak near the water heater and a claim was submitted about a water heater problem. The service tech from Diaz Services reported that it was not the water heater but instead it was the AC system next to the water heater. The evaporator core condensation tray overflowed due to a clogged drain line. The repair was completed as quickly as possible but the time factor for completion was affected by the tenant's available. Other than the tenant's limited available to have the house open, the repairs were completed in a speedy manner. I am satisfied with the service we were given. I also liked the status/progress visual chart; it showed the current status of the repair.

The initial interface to the customer sucks. I was overwhelmed by the multiple calls I received when I was inquiring to even get a quote for your services. Also, Responding to the robot conference message really turned me off. Talking to a real person made me happy. The deal offered seemed reasonable. Time will tell when I need your services. Thanks for the coverage. Bill

Jonathan explained everything and made it easy. I had Choice warranty before - I believe this will be very different. They cover A/C, appliances heaters and even roof leaks. I have looked at several companies and this was the best value. It is important as a homeowner to feel the security of knowing your home is secure. That is all I have to say about the company.

Contract was described by salesman as transferable to another home - not so per paragraph 1. Binding Contract! Does 'Single Family' under Type of Home include a manufactured home? Contract review indicates only depreciated replacement value of failed appliances and does not provide replacement in like kind i.e. color, brand or dimensions.* Does not cover appliances that have had a previous repair. Refrigerator ice maker apparently not included nor are plumbing or electrical fixtures. *Select determines manufacturer, make and model of replacements. Requires prior years maintenance records and/or pictures.

The gentleman who took my call was very professional and worked to make sure all my questions were answered. He made sure I am aware of the process and what to expect next in the claims process. I had not had a technician out yet as I just called in. But step one was very easy and efficient. I look forward to seeing where the next steps take me and how quickly I have cool air again.

I called to report getting water on the basement floor when I run the washing machine. Was told I would hear back in 24-48 hours and I heard back the same afternoon in less than two hours. I was very pleasantly surprised because it’s going into a Holiday weekend. I received the form to company availability right away and that was also helpful in providing peace of mind that my work would be scheduled soon. The person seemed knowledgeable and was helpful in taking my request and processing it. I look forward to getting the work done.

David explained me all my options and gave me enough detail to select the best option. Have been with other warranty service providers for 6+ year. Very excited to have an option which can potentially be long term. Have shared the details with few friends and hopefully they can benefit too. Looking forward to your services. Would like for you to someday expand into additional services like Dryer lint duct cleaning, Home cleaning services and so on. Really will be awesome if you become a one stop shop for all.

My experience with Select Home Warranty has been very disappointing. I am consistently given an control number and NOT a policy/ Contract #. When I questioned "where's my policy" I was given ONLY one explanation "It was STILL generating". When I ask for a supervisor I was placed on hold for a supervisor that I never responded. I STILL have not received my contract/policy. I'm starting to believe that Select Home Warranty is a SCAM!! And if I do not receive my contract/policy by no later than 9/4/19, My attorney & the BBB will be notified.

I came home from a work trip to find our house air conditioning not working. It was really hot outside. I put a claim in on Select Home Warranty's website. I got a call back from Select within 30 minutes to confirm the details of the issue and they said they were sending it to dispatch to get a repair tech out to our home. I got a text 30 minutes later to schedule my service appointment, but before I could even deciding a date and time that fit my schedule, the repair tech office called and said they could be out to us a noon. WOW! That's all I can say, they texted me when they were on their way and had the problem diagnosed and fixed with the hour. Back to the coool AC! Thanks Select Home Warranty! Great investment!

Yes was very happy with the service provided by Select themselves because had a rough time with the contractor that was sent out but they were good enough to put me in touch with another at no extra cost so will see how this one does. Hopefully the next contractor will be able to nail the problem and that it is covered by the policy. The agent who help me out today was very nice and made sure I knew all the information needed so with that I am very satisfied.

Good service so far and clearly explained the policy. Sign up was quick and easy and not high pressure. More affordable than comparable services at similar companies. More affordable service call fee as well. Not sure about service yet as I have yet to file a claim. But the person I talked to so far was better than my last service. Will review again when I have placed a claim and can be more informative in my review of the company.

Fridge Ice Dispenser is leaking water. I was not aware that the ice maker was not a covered item. Second time I have had a bad experience with an item being repaired. First, it was my a/c (set me up with a company that did not service my area). Customer service told me to go find a repairman...really! BAD EXPERIENCE!!! Never got repaired through SHW. SHW contacted me over a week later with another repair company; by that time it was repaired.

From first appearance the warranty looks stellar, our seller purchased it for us as part of the sale of their home. Unfortunately, the fine print indicates that a whopping majority of anything that could possible go wrong with the systems/appliances in your home are not covered, and there are significant caps on how much $ they will cover. We tried to get information on what our refund would be to cancel (since the money would be more wisely spent on repairs we needed to make) and after more than a week, submitting several tickets and speaking with several people, no one could tell us what our refund would be UNTIL we actually cancel....which is 36 flavors of shady, if you ask me. Save yourself the headache and use money you have on actual repairs, not a worthless warranty.

Couldn't find an approved service tech in our area, so they authorized us to find our own, which we did. It took a few days to get the authorization for our claim, but in the end we were able to find a local service tech and he made the required repairs. All in all a pretty painless process. We have had a number of repairs in the past two years and have had to go through the same process of finding our own tech, but reimbursement has not been a problem.

Sam very easy to deal with and ready to help. He offered several options and we reviewed the cost and benefits of each he was very helpful. I have 3 properties in 2 states and received an additional discount plus we extended the service at a reduced cost.

SHW was very responsive. JUD contracting, while polite and professional, was not timely. They did a successful repair but took 3.5 days to change a condenser (10 minutes, 3 wire pigtails) and re-charge the refrigerant. This was during a near record hot week and we had an 85y.o. couple visiting. At least the downstairs HVAC was working but it was 90 degrees upstairs during the day. JUD was just too busy and did not have quick access to spares and supplies. SUPER NICE guy, just prefer another company next time.

I received a policy paid for by my sellers at closing for my new home. I couldn't find where or if I had received anything regarding my policy with Select Home Warranty. I called in today and phone was answered very promptly without having to use an automated attendant or voice attendant to route my call (this was awesome). Person on phone was able to find my account quickly and let me know that my plan would have been emailed but he would be sure to email again after verifying my email address. I have received the email and details and now hope that I don't need to call on Select Home Warranty but if I do I hope they use the same quick and prompt service in fixing real issues with my home.

Sort of shocked by the deal offered. Free months everywhere and they give a loyalty discount. I'm set for over 3 years and I feel protected. Roof leak is an extra bonus they offer, and will give peace of mind. Conversation over the phone is required, but they don't pressure you to buy an extra thing. They try to find you the best deal possible. A lot of places require a large amount to cover both appliances and air conditioning, but not this company!

So far I have not used the service, but the process was less than 10 minutes to join. Looking forward to using them in the future. Their prices are much cheaper than many other brands out there, and their coverage is very extensive! There is also the option to cancel the service within 30 days of signing up, if you are skeptical. I am looking forward to seeing why they are the top rated home warranty brand.

Very easy to enroll in this comprehensive coverage. I have been wanting to enroll in a home warranty coverage plan and did some research. This was the best value I found with really good reviews. I'm looking forward to not needing to use it but if I do, I feel I made a good choice! There are many companies out there and I really do rely on other people's reviews before choosing a service provider. As a new user of a home warranty and a single women I am going to be relying on this contract for fast, efficient service.

Start new plan and warranty coverage. Recently left another home warranty service because of locked in contact and too much for monthly fee. Was in the market of finding a new company to cover my home. I Iike the fact that I'm not locked in a contract and the monthly fee is cheaper. Also I like the fact that my service charge is cheaper. When I called I got the answers I was looking for and was able to set up my account with no issues.

It was informative and quick. He was very nice and helpful. He answered all the questions I wanted to know the answer to. It seems like they cater to the consumer. Great program. I needed this insurance. Abraham knew I had already inquire about the insurance and he was on point with all the information to get me on the program. I appreciate the sales because I'm on a budget and this works for my set salary. Thank you Select.

The customer service was good and no pressure on the phone by the representative. He gave very accurate info and was very helpful, I was excited about the discount he provide and trying to save me money. The opportunity to get free was was huge and I like the $60 copay and especially the 8 hours service response. I had Service America before and they was good so I am expected the same experiences with this company. I am now waiting on my policy info.

Gentlemen that helped me was very informative and helpful. I signed up for the 5 year plan because of the service he provided. He told me what to expect with each call and gave me the same day guarantee service. He gave all the options I have and which plan would be best for me. I recommend this to every homeowner who has a house that is at least 5 years and older. Avg cost of repair without this would be around $500 for a major appliance.

I have seven policies with SHW. I was never informed that my policy only covered one a/c unit per house, though it is in the contract. Had I been told at inception I would have taken the extra coverage on the one second unit I had. I requested that SHW in this case cover my second unit which required a replacement part that was under warranty. It took SHW about one month and five phone calls to decline my request.

DON'T WASTE YOUR MONEY!!!! Have an excuse for every claim you try to put in, can't even get a contractor to come out because they say they don't get paid!!! They have no problem taking your money for a 3 year contract but cheap on paying anything out on a repair or replace.

They was very fast and I got help very quick. The call was very very short and to the point. Customer was very very helpful and they did not ask any unnecessary questions. They also explain all of the steps that I needed to take. They also did call back with a follow up. The next step is to Contact the Contractor to get the work done, we have approved the Contractor for the available cap of $150.00. Should the work exceed this amount you will be responsible for the balance. This is very bad.

The person I talked to was courteous and seem to be very knowledgeable of the claims process. I appreciate the speed with which you process your claims and have service out to my home as soon as possible. I feel that I get great value for my money from your warranty service. I feel very confident in recommending your company to others. The service people that I have dealt with have been very knowledgeable and courteous. They are also punctual and on time.

I contacted Select Home Warranty for the 1st time and I admit I was reluctant to purchase a home warranty but I was able to file my claim online around 10pm at night. The claim was promptly processed and my AC was repaired by 1pm the next day! I was so impressed! I would recommend this home warranty 100%. I also would like to mention the service provider AAA Heating was very professional and they came prepared to fix my problem. The service was completed within 45 minutes and my house was cool. I have nothing to say but thumbs up for great customer service and delivery of promised services!

I had the pleasure of talking to Sol and he was very knowledgeable and was able to answer all my questions. He is courteous and was willing to explain the plan that we choose, Platinum plan. I asked him about adding the warranty for our pool equipment and he explained what it would cost for us to add it. If all the other employees are like Sol, I know our experience with Select Home Warranty will be a great one.

Instead of spending my time and money the company immediately approved me for a replacement reimbursement. The amount covers the cost of the new unit and is $100. The original unit was $250, but it was bought and installed 10 years ago, so its value is nothing at this point as it is discontinued. The new unit's cost around $100 and are equally if not more powerful. I already saved on the initial visit, so now my cost would be only to cover the installation. Very happy with that.

I needed to pay 2 back months. The girl was lovely; she was highly cooperative. We did it just like I wanted it using debit card for 1 month and the credit card for permanent use. In addition to that I needed to file a claim which I did on the internet. That too went very smoothly. I received almost instant receipts for the claims and know that the claim is being worked on. I also need a copy of my contract which is being emailed to me.

Abraham was awesome! He explained everything in detail. Documents were sent and received when he said they would be. I would definitely recommend your company to a friend. I checked with several other companies, but Select gave me the best deal on price, best service call fee and better coverage. I am a realtor and the coverage is for my personal home. When I explained to the buyer's agent the coverage, he was very impressed and said his buyer would be thrilled.

I like the idea of providing customer with funds to replace the disposal, however, to not be responsible for installation is ridiculous. One of the main reasons we purchased the plan was so that we wouldn't have to worry about finding someone to install/repair/fix broken items (like our disposal). Having to find someone to install this disposal is not only problem-some, it goes against the value/reason of why we purchased coverage in the first place. Installation cost could be as much as 300 dollars, Not a good example of what I was expecting from a warranty coverage plan.

Bought A home warranty for the next 6 years. Sam ** was very knowledgeable and helpful in explaining what I wanted to know. He was able to fill me in and get me discounts that I qualified for. I am very satisfied with his service. Hoping not to use it but am glad I got it. This is something that I have had in the past and was very helpful to me when I needed help. I am hoping that Select Home Warranty is all that they promote and that if and when I need them I won’t have any problems. I understand that we have several businesses in our area to respond 24/7. Looking forward to working peacefully with this company.

I like the fact that I am email daily for an update on my claim. I’m not happy with the fact that you cannot find somebody to come and service my washer. I know you gave me the option to find somebody myself which I called and told that I cannot find anybody because I’m new here in the area and I don’t have the money to pay them upfront and then wait 30 days for reimbursement since I am on a fixed income on disability.

Gentleman was good at explaining your home warranty. I just hope your service is better than other I had for thirty years. I very seldom used your services except for AC and heat problems or appliances as I was a licensed AC electric and plumbing contractor before becoming ill and retired. Hope that your company will have quality contractors to fix repairs. Hoping for the best when I do need someone to come to my home for repairs. I can’t think of anything else to say except the man that I spoke to was very knowledgeable and very helpful.

I called Select to inquire about their rates. The rep was knowledgeable and gave me a great deal. I had a few questions for him. I asked about the service fee which he gave me a better rate for. I asked him about the monthly rate, once he gave me a three year contract it significantly lowered that. He also told me I can back out after a year or two and they would prorate it for me.

Described the leaking under kitchen sink & how my Kenmore range & oven combo doesn't work the oven part & the one range not properly, the lady was rather polite & as helpful as she was able to be. I do thank her A LOT for her help & hope to have all my problems fixed soon. With the information provided I gave she stated that within 48 hours I should receive the provider's contact info & be able to make appointments for both my issues. Would have preferred both of them be done by same person or so it could be only one service charge but I am pretty sure she said it would be 2 separate service charges for each of the problems needing fixing.

HORRIBLE customer service and HORRIBLE management! Total lies and rip off! Sent an incompetent tech to the house who would NEVER show up when scheduled, did not fix the washer, then the company tried to charge full fee to have a new tech look at the same problem that still was never fixed! Demanded full refund of the contract within 2 months of starting this service and still have not received it! Paid $540 upfront for 15 months of service, $60 for a tech to come out. Tech collected additional $50 at the time of service. Tech said he would return with the part within 1 week. 2.5 weeks later still no tech. Had to call company to get tech to answer his phone. Tech comes to house with part then tech leaves without washer working properly. Sent tech video of how washer still not working right.

It was a pleasure to work with Abraham with Select Home Warranty. He was very informative, and offered a great plan. The plan that was offered was far better than the plan that we have now, and was up for renewal. I was checking the plans and Select Home Warranty was by far the best one that I came across, I checked on the internet for the top 10 home warranty services, and yours was rated 4.5 out of 5. Thank you.

Jeff extension ** was who helped me and he was very patient and thorough through all of my questions and concerns. I would highly recommend your company and Jeff as a salesperson!! He was able to stop all the robocalls and got down to the brass tax of what your company was all about. It being my first time as a homeowner and having to make decisions like this he made the transition very easy.

I am extremely disappointed with this company. During the initial sign up process we were informed of a wait period, and after that time we would have full coverage. Sunday we started a claim on our Well Water Pump. We had a lot of air in the lines and little pressure. We added this coverage specifically to our policy as it's our only water source. Tuesday when we called to find out the status, of the claim was as we had not heard back within the guaranteed 24 hours. We were instructed to call a company we wanted because they did not have a provider in the area for Well.

I've never had to write a bad review and I'm hoping many will at least read this before they do business with this company. This company does nothing for you. I had to submit a claim 2x. First for my refrigerator and all they did was send me $150 (to buy a new refrigerator..haha). I used the money to pay the technician and my refrigerator is still not fixed.

Everything was fine, except I don't understand why the renewal confirmation email could not have been sent out much more timely. I see no reason for customers having to wait more than two weeks after the credit card processing date to receive confirmation of their purchase.

After researching several home warranty companies, we've decided to go with SELECT, even though Electronics are not covered, Mr. ** was so detailed with his explanation that we were convince that SELECT would give the best service for our money. Mr. ** without pushing the product, explained and gave us several options for us to choose, and we did, we went with the three year plan. we don't ever look forward to using it, but, if we did, we feel SELECT would respond promptly. Keep up the good work Mr. **!!!

Washing machine. It quit working in the middle of a cycle leaving the washer full of water. I have been busy emptying the water out of the clothes washer so it can be moved for service or replacement. This is the first problem we have ever had with the clothes washer and contacting Select warranty they took right over in filing a claim. It was very easy and would recommend Select warranty to everyone interested. Now we have a claim order and am waiting to be contacted by a repairman to diagnose our problem.

I put in a request for to electrical service over a month ago. There was suppose to be a company calling me, but never did. I called the company and was told that they don't show a claim was entered. The person said he was out of the office and would look to see of the order was there. He never called me back. I have not received any response from Select nor a technician. Recent complaints to Select Warranty did not help as they also made calls. I'm very frustrated. I made another call to Select and they put the order in again. I told the representative that this was the last time, and if I did not receive a phone call soon, from a technician, I would cancel my contract.

Our AC compressor and coil went out this past week and the company denied the claim because there was a Freon leak. I am not sure why a claim would be denied because of a Freon leak. It seems to me that Freon is part of the AC unit and if it leaking causes damage, it should be covered. What is the most frustrating is that we bought the Premium Package and prepaid ($1,800) for 5 years, so we are stuck. The claims rep said that the most we could get was $500 because we were a Premium client. After I complained, he said that he could possibly get us an extra $200 due to size of the claim ($3,100).

Per emails, (and I have saved them all), I am due a reimbursement of $150. That email was dated July 25, 2019. This could take up to 30 days. UP TO 30 days. It is now August 26th, and I still have not received my check. I find this to be very poor business. In general, very disgusted with the service I have received. I have 6 more months with this SHW, and I must say, I will not be renewing. I will find another warranty service that is "highly" recommended for their service.

Today, August 26th, 2019 I signed up with Select Home Warranty. So far so good but if when I need to service it is not satisfactory I will cancel. I do currently have a home warranty but Select Home Warranty also covered roof leaks and I was able to add my pool and it was cheaper than what I am paying now. As I said, just signed up. The total satisfaction is yet to come.

Very professional and knowledgeable sales rep. George answered all my questions and made sure I understood. He offered any deal that would possibly save me money told me I have 30 days to cancel or change contract. I couldn’t ask for a more caring sales rep. George is very polite and concerned that I understood the program and didn’t rush me into making a decision. George should be commended for his knowledge and I hope what he stated is provided by the company.

Jeff did get a great job explaining differences in plans and providing insights into coverage. We reviewed the additional options of coverage available for my septic and well; as along as the sump pump. We discussed discount and coupon objections available to me and my family. Also, chose the options of an extended plan for 3 years to provide extended coverage without concerns for additional increase in price. I am very pleased with my service that Jeff provided and will be informing family and friends with contact information for Jeff.

Sales representative was very informative, very nice, respectful, explained everything and answered all my questions promptly and respectfully. I am very happy with the service I am going to receive. They help me save a lot of a savings with telling me what offers they had available. I am sure I will be heard a very happily with their service. I have service for someone else that I discontinued because their service through the other company was not good so I went through these guys and I hoped and prayed with being a new customer but I will be very pleased the way the sales representative explain it to me. I think I'm going to be very pleased and I'm very happy to be a new customer with this company.

The entire experience is too long to type here. But they denied my claim but only after have putting me off or weeks lying to me, trying to get more money out of me for a service tech to diagnose the issue (washer door exploded) all the while knowing the door wasn't covered. They also put you off so that when you do cancel you only get a small portion back since you are paying a daily rate. Out of the $450 I paid I will receive $14 in return although I purchased the policy only months ago. Also, the contract was contradictory. In one place they say all items needed for functionality are covered. In another section it says they door is not covered. Don't you need a door for a front loading washing machine to function? Don't waste your money!

Zachry ** assisted me and was very courteous, helpful in helping me to obtain the best policy possible for a 3 1/2 year plan at the best possible price with a locked in renewal price. I was also referred by a real estate office in this area who gave Fidelity National an outstanding review to me. I would highly recommend Zachary to any new customer who is in need of general information on a home warranty program.

Ray ** was exceptional sales rep. when it came to finding finding us the best coverage for the least money. I was very satisfied with the price given for the amount of coverage that was given. Would recommend Ray to help others find the best rate for the best coverage. He was patient and not pushy like some sales representatives. I hope I can say the same about the company when I need a repair done.

Their Approval department sucks, they take forever even after repeated escalation. It seems to be consistent behavior every time. I am not going to renew my contract with them. Pay little more with other Warranty companies and have peace of mind.

Do NOT buy this warranty! This is the worst company I have ever had to deal with. They don’t want to cover ANYTHING! I have been waiting over 2 weeks for a response from them in regards to a clothes dryer claim and every time I call I get the same response “You will receive an email with the resolution in 24-48 hours”. After 2 weeks don’t you know that it has been well over the “24-48 hour” frame that I was given? I have called over 20 times within the last two weeks and every time I have asked to speak with a manager/supervisor which I have yet to speak to all they do is put me on hold for 10 minutes (probably hoping I will hang up) then say there is no manager available. Again I would not recommend this company to anyone. Worst customer service, takes nearly a month to process a request or diagnoses and there is never a manager available to speak to. Very upset. Will never do business with this company again!

I have not had this policy long. My washing machine went to acting up and I had to have someone come to look at it. I called a service tech in the phone book and it turned out that he was a tech for Select Home Warranty. Customer service rep told me to e-mail you with a copy of his invoice. I did and now I am waiting on your response, hopefully in the next few days. Thank you Select Home Warranty.

The water in the bathtub won't drain (only the main bathroom). It started last night when we tried to shower. Date: August 19th, 2019. The tub is about fifteen years old. We've never had a problem before last night. My husband used a plunger but it didn't work. So I called customer service this morning to find out if we would be covered and she read off the policy. She then sent me the email for a technician to contact me within 48 hours.

I shopped around with several companies and asked many questions to the sale reps. When I contacted SELECT HOME WARRANTY the sale person (Richard) offered me more options and better pricing than any other company that I contacted. He walked me through the most cost effective plan that gave me more coverage for a better price.

I have received great customer service when seeking support for a recent claim submission! I have had to call back about a different technician and they have been quick to resubmit and help! It has been a challenge with timing and they have always been willing to work with my husband and I to make it happen! Once they completed the reassigning I had a new contractor within a few hours! Thank you for the quick work and continued great customer services!

Very kind and helpful and explained everything very thoroughly. Helped get us the best deal. Kept going down and down on the price which is always a plus. Shopped around and couldn’t find a better price or deal. Hope we are highly satisfied with this in the future as well. Looking forward to our stuff breaking down so hopefully we can get it replaced. Lol Just kidding... kinda. Plan on recommending this home warranty to others as well.

Salesperson, Alan was very pleasant to talk with and answered all my questions. Very knowledgeable about his product and presents the information in a clear, informative message. He also helped me to select the program that saved me the most money for the desired coverage that I wanted. I would recommend Select Warranty for anyone desiring coverage for their home appliances including AC and heating unit, washer and dryer, hot water heaters, refrigerator, range, dishwasher, ovens, even a leaking roof. Regardless of their age. The coverage is extensive on the premium policy.

Abraham ** was professional and knew the aspects of the warranty and pricing. Solid job by him and staff. Very competitive pricing and reasonable deductible. The warranty covered the appliances and important equipment in the house. I received my quote and contract quickly. I even received an additional 2 months for paying complete balance upfront. But even the monthly payments were reasonable if I would have selected that option. Knowing my roof and heating and air conditioning with electrical and ductwork is covered relieves me of the stress of a costly repair. Only so much money to go around and knowing I'm free of costly repairs makes budgeting much more easier.

Ralph was very helpful. He explained the plans in detail and showed me different options that I could do. I was very happy with the information that he shared and was pleased with the presentation. I would definitely recommend to others. I was impressed with all of the coverage options. He also offered several discounted payment options. I liked the ability to be able to pay monthly or annually. I thought the options were very reasonable.

Zachary was quick and helpful in finding the best possible plan for my property. I had some financial constraints that they were able to work out quickly in a way that really helped me out! I had been looking through several companies for a home warranty and in the end this was the best value for the price. They even offered me a discount as a veteran. All around excellent service. Would recommend to anyone looking for a home warranty.

They have friendly and prompt service. Easy website to navigate and self explanatory. You get an immediate response after submitting a claim. Signing up for the warranty was an easy process and very fast did not take up much time at all was on the phone for around 20 minutes from start to finish very knowledgeable agent. I compared rates and reviews and settled with Select Home Warranty. The agent was very professional and knowledgeable. Was patient and answered all my questions and explained everything I asked.

My current home warranty was nearing its expiration/renewal date so I went online to see what home warranty companies were out there. After doing a little research I thought that Select would be best for me and my family. Fairly soon after submitting my quote request I was contacted by Jeff ** from Select Home Warranty. Jeff went over the terms of the contract, costs, covered items, etc. I must admit that I was a bit apprehensive but Jeff sold me on Select.

Jonathan was very professional and informative when we contacted Select Home Warranty. We were with another company and chose to go with Select because of Jonathan. We feel we got better information and value through Select because of Jonathan’s information. We received our information right away through email. I would recommend Select to all my friends and family. With the cost of repairs or replacing things in my home, this is a better way to go.

Daniel ** was of Select Home Warranty was superb. He was extremely helpful. His answers to all my questions as well as his very clear explanations were most informative. He was absolutely professional throughout the conversation. Although I just wanted the transaction to be over and do with and closed, I am glad I listened to the rest of the spiel. The further offer of more discounts on an extended plan were a delightful surprise!

The representative was clear about what to expect from the service. The amount required per service call is reasonable. A service call entails a contractor to visit the house within a 24 hour period. If they are unable to fix the item, a replacement is given at comparable value. However, I did get the sense that the person was more of a salesperson looking to close the deal. I'm a new customer so will see how this works in regards to maintaining the systems within my home.

I spoke with Isaac who was very calm and patient with me as I didn't have the phone number he needed. He went on to question which warranty was I interested in and I explained it was the one my neighbor had purchased. He referred to that buyer's name and confirmed we were both talking about the same thing. It wasn't until the conversation ended that I found the phone number as he patiently waited. Overall a very nice call that made me comfortable and without pressure. We are selling our home and this warranty was for the new buyer.

Your sales agent, Fred **, was very efficient. He called me as I was perusing your website. He went out of his way to answer any questions I had about the services you offer and helped make my day. I appreciate the value offered and, with the low and affordable monthly rate can, especially with a fixed income appreciate the great savings afforded by you and your plan coverage. I thank you Select Home Warranty for everything.

Jonathan was most helpful. He explained all coverage, what I had to pay out of pocket if I had a claim and gave me discounts and payment options. I have been checking out home warranty companies for a couple of months. This was best offer I had given to me. Thank you for having agents who are knowledgeable about your services. As I told Jonathan, "I am looking forward to never having to make a claim." This has given me so much peace of mind.

Very helpful and understanding about the home warranty and made the decision easy to purchase. Customer service was very professional with no pressure to purchase. Very knowledgeable about the warranty and what it covers. Answered all my questions without having to think about the answer. I will tell my friends and family about this company and the warranty that this company provides. Very pleased with my customer service and value of the home warranty and plan on having this policy for many years to come.

Your service phone person was great. The only negative I have is extra long hold time on the phone and your message to call back later does not come until you wait over 8 minutes on hold with that lousy music. Your online ordering seemed ok too.

I got the coverage and price that I needed to cover my parent's house in case things break. I am out of town and work a lot so this gives me peace of mind. My parents are thrilled at having this type of warranty because it can save them hundreds of dollars on unexpected repairs. Especially because they are on a fixed budget being senior citizens. The bonus is also knowing that you have a set price for the repair person coming to the house to fix the problem.

Select Home Warranty was fast and professional in helping me find a repair company that would fit my needs. Which is fantastic because with my busy schedule this is a HUGE help and weight off my shoulders. Select Home Warranty is always an easy phone call away and they are always quick and professional with easy appointment scheduling online. Thank you Select Home Warranty for making the process so simple for those like me who have a busy schedule to work around.

I called the company for the first time after buying the warranty for couple of months for my refrigerator after seeing water at the bottom of the trays. I got an email from the company that the problem is water condensation and not covered. I was very disappointed because the salesman didn't tell me about anything that was not covered under the warranty. My conclusion is that the company didn't even address my concerns by sending anyone out. They decided to deny my claim sending me an email that my refrigerator water problem wasn't covered.

They have a very good customer service and have a very good deal for your money. It is much better than my previous my home warranty. I would definitely recommend it to others. The coverage included are also very nice and almost all I needed.. The service call fee is low compare to others. They also include additional service that might be helpful. Availing their long term will give you a much better deal including a VIP to calling services during the weekend.

The rep who helped me was courteous and efficient in helping me to file my claim. Even though I didn't have all of the information that she needed, she was still able to work with me and get my claim submitted and filed. Filing a claim with Select Home Warranty seems like a seamless process, which I appreciate. Because this is my first claim, I have to wait and see how the whole process works and decide how satisfied I am with it. I am now waiting to get the contractor's info that is going to handle my claim. So stay tuned...

I'm basically a new customer. We transferred the service when we purchased the home a year ago. Didn't but could have used the service 3 times the first year we were here but didn't think about the service. Now I've renewed for 6 years not knowing that much about the service. I have a claim in now for a refrigerator that isn't cooling properly. Only time will tell whether Select Warranty is a great service, for now the best I can rate Select is "satisfied".

Select Home Warranty's rep Alan ** was most knowledgeable and helpful. His calm, non-pressurized manner was very appreciated and I have already referred a friend to Alan. I wish all sales reps were like him. We have wanted to get a full-protection home warranty plan for quite some time but were put off by the cost. With Alan's help, we were able to settle on a 3-year plan that we felt was affordable and had the best coverage for us. We are pleased with our purchase.

I was mailed a check for 75.00 for my garbage disposal since they said it was too old to repair. I had to pay 100.00 for a new one and more to install it. It took several months to get the check in the mail and calling twice. I had to pay the plumber out of pocket for the installation and I bought the new garbage disposal out of pocket. I mailed the receipt to SHW as instructed.

I have not had the opportunity to use this company prior to this year, but they were very professional. I was able to receive a 20 percent discount and that was extremely competitive. The representative that I talked to was very polite and courteous. I ave an older home so I was concerned that some of the systems may break down or fail, so having this extra insurance gives me peace of mind, I hope that I never have to use this service, but I am very curious to see that if I do how the performance will be.

Dryer repair. The contractor did not fix the dryer or do anything at all, and was very difficult to get ahold of, so I asked Select for another one, they sent me the same guy. He came out the first time and, charged me 75$ for nothing. He looked at the unit and said he couldn't get to it and left. Never would call me back again. I must have called him at least 12 times, left several messages, When he was taking the fee for the first non productive visit; then he told me the second call would be free since I already paid the fee, so I guess that's why he didn't bother to return like he said he would. I had to ask my boyfriend to fix the dryer, which he did in 1 hour. Horrible company. You really need to improve the vetting process and the quality of the contractors you select.

Select Home Warranty should have a list of contractors/plumbers and be able to assign one immediately. But it requires them to find a local technician within 24 hours every time a claim is made? And the technician is not happy or not willing to serve sooner. I made a claim before, I needed to call the technician few times to make an appointment. The technician has never tried to contact us for follow up appointment when the initial schedule did not work out. I will try this time and decide to leave SHW or stay.

Jay was very helpful seem to go out of his way to make sure I understood what was being said. He was very professional got information needed to write up claim form and explained what he was doing. Jay said we should be contacted in next 48 hours from a repair facility. If we didn’t hear from someone in 48 hours contact customer service.

Our AC broke in the middle of the night. I was able to call you guys, explain my problem and get a quick response before I had even dropped my kids off to school this morning! The young lady I spoke to was very pleasant and I am so pleased at the efficiency of your customer service. Thank you for dealing with our problem so swiftly. We also added more coverage at a great cost and a lower rate per visit which is so important when running a full household.

Issac was helpful. I still did not and do not like that a Customer has to BUY your Policy before READING your Policy. It is onerous to plan/price compare as your Industry knows well. Sure, I can cancel within 30 days but this creates add'l steps for me to do so. Issac gave reasons why I should buy the 3.5 year Plan. I am now considering if I should keep it or stick with the $379 Systems Plan which caused me to "buy" initially. I could not give your firm 5 Stars because I submit I should have been told by the 1st Sales Rep that the $379 was an introductory offer subject to an automatic increase after 14 months. Almost doubling the initial rate. Issac explained this fully.

Toilet bowl is loose and unstable. It rocks back and forth and it may be unsecured from the floor. I contacted customer service and reported the malfunction. The Representative was very helpful in taking down my information and assuring me that a service company will be provided for me to contact for an appointment. He sent me an email confirmation of my reported claim. Representative was helpful and courteous and explained to me that I should have a contact email within the next few days.

Response was very quick and timely! Better than the previous warranty company I had previously! Took days to get a reply then more than a week to get service only to be told parts had to be ordered to come back in another week. The last time I had used them it was well over 3 weeks before it was fixed due to parts being ordered, then to fond out wrong parts and had to reorder parts again! Aughh!

I have turned in 2 claims. Both have been taken care of quickly. The companies that came out were very professional. When I called in the 2nd claim I called the item that was leaking a name that wasn't covered under my policy. I called & questioned the coverage. The person I talked to was very professional & helpful & explained what I needed to do. He cancelled the claim & resubmitted it with the correct item name. The claim was approved & repairs were made within a couple of days.

The service goes pretty smoothly, the agent clearly go over the policy coverage with me and it's much more efficient than I expected. Will likely to recommend to my friends as well. I also compared with other policies from other brand and I think the pricing is pretty competitive. And when I asked the agent if there could be further discount they also patiently went over all options available and help me to find the one that fit my need best. Good job!

The customer service rep was very thorough & explained different home warranty plans offered by Select & options that helped me make the best choice & gain the most value. Select seems more focused than one top competitor I’ve used in the past. Select seems dedicated to provide the best timely service so they can develop long term clients. Select is competitive price-wise & offers lower deductible than most competitors in the home warranty business. Select has many good review & I look forward to working with them should the need arise for anything in my house covered under the Platinum warranty plan.

Went online yesterday and after much research, signed up with Select Home Warranty Platinum plan. Daniel ** called today to go over my order to be sure it was right. He also explained all of the promotions clearly. I ended up signing up for the 3 year term. I have been with 2 different providers and was disappointed by both of them. The quality of service and contractors was not what I expected or paid for. Hopefully Select will do much better. Thanks, Daniel.

Woke up this AM to wet carpet in my son's room. Figured out the water was coming from the hot water heater. I shut off the supply, but I could not tell where it was coming from. Got out the wet vac and got as much water out of the carpet as we could. Called Select and they started the claim. The agent I talked to was somewhat helpful. They said they would send me an e-mail of who I was suppose to contact within 24-48 hours.

Was a good experience, the person was polite and professional. I will recommend to family. Price is affordable. I haven’t received service on anything yet but looking forward on working with Select Home Warranty. The reason I made the decision to go with Select because the good reviews and discount. I had warranty so decided. I to go with this because of your lower price. Hopefully everything goes well so I can renew. The sales rep was also professional and did a good job to sell me the warranty.

Answered my questions. Did not try to oversell me. I like knowing that my major system will be covered when something breaks. Also the 45 dollar service call fee seems reasonable. Being able to call or go online to submit a claim Is nice. I have had other warranty companies and really got the runaround. One company kept calling me to add coverage even after saying no ten times. They kept calling so I then cancelled coverage. I had file a complaint with the FCC. That's how out of hand it was. These guys do not sit and call you over and over trying to sell you something you don't need.

I have been looking for a home warranty company for a while. When I first called, my call was answered professionally & quickly. Customer service was great & fast. My representative was very knowledgeable & worked quickly. Everything was completed in a few minutes. I'm looking forward to having peace of mind by having this warranty. It will be nice to have one company to call for service repairs. I'm expecting the process to be quick & easy. I plan to keep this warranty for years to come for the peace of mind I hope it provides.

Upstairs A/C unit is not cooling, we have a 3 ton Lennox unit that is blowing warm air and is not cooling. We noticed possible water on ceiling coming from A/C unit, not sure might have a clogged drain line or condensation line problem. Had a very difficult time discussing issue with tech operator, a difficult but definite language barrier that makes communicating a problem to your company quite cumbersome. Some of the information requested such as type of A/C unit and Model number are not ordinary knower facts by most customers. Should hire phone people that can be easily understood!

The claims submission process was quick, a few standard questions and agent advised of next steps. Entire process took about 5 minutes in total to complete. Seems repetitive to what was entered on online claims form as well. I gave 4 star rating only because agent seemed to struggle with English as not primary language and repeated answers from prepared script. Agent was courteous and friendly and thanked me for my business. Certainly hope the repair process is simple and fair.

We’ve experiences several problems with this warranty company. Although Select does a good job of promptly assigning a technician to your claim, the quality and knowledge of the technicians has been very poor in several occasions. My biggest complaint is their inefficient approval process they have in place to address a claim. Especially when it is an urgent matter like a leak or an AC problem.

I have dealt with another protection plan in the past as was not very happy with the service I had received, so I wasn't quite sure if I was interested in purchasing another protection policy but after speaking with Michael, he was very helpful and informative with me helping me choose the right protection plan to suit my needs. I would highly recommend him. I'm looking forward to knowing that I can rely on Select Home Warranty if the need arises.

I received a call from your sales dept and told them that I needed to think about it and would call them back. The person (male) was rude and said, "What do you need to think about, you already said you wanted this." I told him I wanted to discuss with my family and he said, "Why, if you want this?" So I hung up and wondered if I was going to have this same issue if I/when I had a claim. The next day another person called and I explained what happened. He apologized, I did purchase this service but am still upset that the sales dept would be such a bully and wonder how many others this has happened to?

I am glad that I can stop looking for a reputable home warranty company, because of agent William ** with SELECT HOME WARRANTY I can now be assured that I have chosen the right company should I have the need for a repair or replacement. Mr. William ** was polite, knowledgeable and patient. He made it easy for me to choose the package that would be the right fit for my home. Thank you!

Excellent service and representatives demeanor is what motivated me to purchase a years worth of coverage upfront. The process to sign up was really efficient and the discounts associated made the offering even more well worth it! Thank you and I look forward to our relationship! The service offerings will cover my major expenses associated with owning a home and I am thankful to have discovered a service that will afford me to save money over the next many months!

Ray **, was the agent that contacted us immediately before we could even get thru the website. He was very kind, prompt & explained exactly what the warranty would cover! After talking with him & explaining that my parents were on a fixed monthly income due to my father is a Vietnam Veteran who was very ill & we couldn't pay the total price today he gave us an extra discount! If I had the pleasure of meeting him I would give him a hug! We need more customer service representatives in the business just like Ray!! He gets an A+ from the ** family!!

Thank you for having someone like Bruce ** to speak with me today about a homeowners warranty on our new-to-us home. He worked hard to get me the best coverage I could afford and I qualified for the 1 year roof leak coverage as well as Platinum Coverage. Job well done, Bruce! I feel safer already knowing that if something fails after 30 days from today, we have assistance in the repair or replace department. Firmly believe in home warranties. Has helped me out in the past, and while I hope nothing goes wrong, I am a realist, and know it’s better to have it and not need it than need it and not have it. Again, thank you Bruce, for your professionalism and courtesy today!

I had to call to see what the process would be to file a claim for our air conditioner. The representative was great at listening to what I needed and explained to me the whole process. She was very patient as I had to go back and forth to get the information needed from the thermostat in the house to the air conditioner outside. I had an appointment set up quickly, by the next day, after filing my claim. The first part of the process was a great one because of the ease of the process.

Salesperson was kind, not pushy, made service easy to understand. A second person tried to get a hold of me. But he said he would today call around 5.00. To answer any questions I might have. Another warranty company called which kinda confused me, think it was Choice warranty. But I am sure when your representative call me he will answer any question I may have. I don't want to have any doubts about what I have signed up for.

Very fast and knowledgeable. It didn't take long to file my claim and get it resolved. I received an email with the amount less deductible. I thought it would be more since the appliance was only 3 years old and not depreciated that much compared to my 22 year old microwave which I got the same ninety five dollars reimbursed. The claims rep was helpful and very courteous. The call took less than 15 minutes to file the claim. I tried to file it online but the system kept timing out so I had to call the claim in. I hope that when I have to file subsequent claims the process will be just as easy.

Richard ** was absolutely fantastic to work with. Very knowledgeable, informative, thoughtful, and polite overall. He was refreshingly not the aggressive salesperson one usually encounter. I would happily work with him again. All in all, a good experience, thanks again Richard. He was very considerate and I am confident now that I will receive good coverage from a reputable company. Other companies we spoke to were rude and argumentative and demanding. Richard was trustworthy and sincere.

Abraham ** was fantastic. He explained everything and helped me get the most beneficial plan for me. I hope that I will get all the benefits that he stated. He emailed me my contract while we were still on the phone. I look forward to my new service contract. I was very unhappy with my previous warranty company that charged more monthly and more for each visit. they also didn't covered but 40% of my new air conditioner. I know that your company will be more dependable.

Response time is too slow. It took over 48 hours for us to receive an email stating that someone would be getting back to us soon? I even called yesterday, and spoke to your representative and got a similar response, he said that our request was already logged in and being processed, and someone would be getting back to us to provide a status update. We have not heard from anyone, we just received an email this morning stating someone would be getting with us soon. We need some assurance that our issue will be addressed and fixed soon. Thank you for addressing this asap..

I came across Select Home Warranty while doing research into home warranties. A representative from Select contacted me immediately by phone. He was very knowledgeable and professional and patient. I was concerned about coverage as my home is not a new build. He explained the plans to me and answered all my questions. I saw the value in getting a warranty from Select Home and signed up right away. I recommend this company to my family and friends.

I was very surprised at how quickly I was called after a few things were input on the website. The rep was very knowledgeable and answered all my questions easily. I am very glad I was shopping today for a home warranty. Signing up was quick and easy and there are no surprises in the actual policy that I received to what I was told over the phone. This may be one of the best investments I have made in quite some time.

Felt that Mr. ** was honest and upfront on the product. Hope I'll be happy with the insurance if the need arises. I'm usually skeptical of home insurance plans but saw some good rating on your company and felt it was a fair deal. I would recommend this company to a friend or family member. I am giving this rating mostly based on the customer service I received. I really don't what else to say.

I bought my first house about a year ago and I've been shopping around for a home warranty for a while now. Select Home Warranty is the best that I have found and has the most coverage. I got the platinum plan with added septic coverage and service calls are only $75!! I got a call as soon as I filled out the form to get a quote, they didn't try to sell me anything I didn't need and they actually ended up saving me more money right on the call. Would definitely recommend.

I spoke with the Select Home Warranty representative Hazel on the phone. She was very polite and courteous and had everything done and submitted in less than 10 minutes. The company that Select contacted, called me the same day and set up an appointment the same day. I was very pleased with the service and promptness of Select Home Warranty today. This is the second claim I have submitted on my home warranty, and both times they were able to get a company to my home either the same day or the day after. My first claim was for my central air conditioner and the second for a water heater, and in the area I live in it is very rare to get same day calls from companies.

Abraham was Great! He explained all the programs I could get. He knows your product very well. I am a Real estate company owner with Houston Realty Northeast. I have several agents I will pass this information to if it works out for me. I always to clients the Home Warranty I personally use because I know the experience. Looking forward to working with y'all ! What I don't like is waiting for 30 days to go into effect. All my stuff is new so not a problem for me but for someone buying a new home could be an issue.

I was extremely frustrated with the initial experience after enrolling. The fee was taken immediately and there was no communication from the company. After a week I called to inquire about my next step. It took another phone call to actually get the initial email. I requested the policy be cancelled. A manager kindly called and offered incentives to continue. I will give it a try and cross my fingers. All reviews were good, so we will see.

Do not waste your money. Placed a claim for pool pump, waiting for over a week, they can't find someone to complete the work. Called every day and I was told that they are still trying to find me a tech. I guess I made a mistake in signing up with them. I was told I can get the work done and submitted the invoice for reimbursement. After reading the reviews here I think they cons.

Very good, salesperson answered all my questions! Added the options I had requested and confirmed the items that other companies had failed to mention. I hope this will be a long relationship and they are true to their word, but so far, I am pleased with the responses and the transparency. Always need to ask about the icemaker, stand alone freezers, 2nd refrigerators and other items which you may have but are not listed on the website. They may cover it.

I am waiting for you to come, hope you can come as soon as possible and fix the items as well as possible, here I am going to buy another one for my another house and I will recommend you to other friends. The price is higher than other, I wish there is more service for me to rent it and you should help me to fix whatever I need. Can you also do the swimming pool as well? It’s very very important for us. We are doing flipping business and we need to proceed quickly and thank you.

I received a call from Jake after asking for a quote for your service online. He was very nice and helpful. I had several questions which he answered for me. He gave me his number to call him that afternoon which I did with more questions. He was patient with me when I told him I wanted to discuss it with my daughter. After doing so I called him again and he took my order.

I was pleased with the ease of signing up. We have no home warranty experience, but I think this will be a good purchase. I have always done my own repairs, but now am looking forward to having someone else be responsible. If we need one major repair, the policy will be very justified. I think I will be able to relax and let someone else take care of the major items on my "Honey Do" list!

Repair for oven top and dishwasher. Tech. who came was very efficient. Just waiting for parts to arrive to complete service. Made initial call for service, operator took my name and number and asked what I was calling about. Told her I needed repair on 2 appliances. She placed me on hold, I was disconnected, waited for her to call back. When she did not call back I called again. This time I spoke to Patrick who took care of everything.

I cannot believe how fast they got my leaking done under sink. Very efficient. Just wonderful. Thank you so very much. I feel great that I have a company that will take care of my home needs. Thank you. The company that handled my leak told me what was wrong with my sink. So I feel good knowing that whenever something is wrong, I can call and don't have to worry about anything. Again, thank you so so very much. Customer service was very nice and also explained the steps for getting my plumbing under sink. The value is worth every penny.

Great job. Great job. This company has saved me lots of money. Everybody that has a home need this warranty before I purchased this warranty because I was always spending lots of money that I could have keep in my pocket. Do not hesitate if you are thinking of buying a home warranty. I have purchased several home warranty and this is one of my favorite home warranty for one because of all of the money that I have saved.

Select Home Warranty has great customer service. Shows an extraordinary ability to understand what customers are experiencing and is able to meet all their needs fully. They offer competitive and often better pricing than the other warranty plans I’ve seen. Always has the right answers to the most difficult questions. I like that you can select a bundle or customize your own plans. They are always willing to work with you on payments and offers quick response to questions and concerns.

My experience with the sales rep was very good. I received an email from a professional and I called him back. It was a pleasure working with him. He answered all my questions and explained the plan. I purchased and after reading contract, am well pleased. I checked out several plans, I felt Select was the best of all.. I feel secure if I need to use the warranty in the future. I also felt the monthly pricing was fair.

The customer service was very good and the person who helped me was very nice and offered their best available plan for me. The price for the plan was a lot better than other competitors. I was very pleased with the monthly payment and deductible. I would recommend to friends and family. You really can’t beat their prices. I wish I would of known from this company a long time ago. Other competitors wanted almost double of the deductible and I am very pleased with Select Home Warranty. I don’t think anyone can beat this amazing company.

I took the 5 year service plan plus an additional 1 year was added for free. The salesman was very professional and clearly stated all of the benefits I would receive. I get 6 yrs Platinum plan at a fixed reduced rate including $45 service fee fixed. And I can cancel at any time. I just bought it and have not actually started the service yet, but so far I like the value I'm getting. I even got Roof Leak and Septic system in the deal.

The salesperson was Steaven **. He was really helpful to chose my plan. I was looking through many other plans and he was help me chose this great plan. I came to know about this plan through internet. This is a very good plan that covers almost everything what we needed. Also I would recommend this plan to all because it's very good and nicely priced. Last many years we have many other home warranty but it was not really helpful.

He was thorough with the information and answered all of my questions. I received everything I was looking for and more. I look forward to using Select when I have an issue. It is a great service for the money. I really like what they offered in the warranty and they covered everything for a better price and a less cost for someone to come out and look at the problem. I plan to use them for years to come. I was glad they answered every question I had about the warranty without any hidden agendas.

Martin did a great job in explaining the Platinum plan. After doing my own research, I was glad to hear Martin put some extra benefits (roof leaks, service fees) as part of the plan, to include a low monthly payment. Excellent job. Martin was also very patient, as I was trying to believe the amount of discounts. Already happy in switching from American Home Shield. SHW also will start the plan in 25 days, most companies make you wait 30 days. Thanks.

My AC went out and while the rep was nice and quick, having to wait 48 hours for a response when you have a 1 year old is not feasible. This process needs to be streamlined so the customer can contact you to make a claim and then contact a local company to make repairs ASAP. It is very disappointing to have to wait that long and pay for hotel accommodations because of the lack of efficiency on your part.