Select Home Warranty Reviews

It was easy enough to find the phone number on the website and call. The wait time wasn’t too long and the agent was able to give me the information that I needed. This is my first claim and I feel overall satisfied. I have had home warranties in the past. I’d highly recommend getting one, just makes life easier.

The gentleman I spoke with on the phone representing Select Home Warranty was very helpful. He thoroughly explained all options, which made my decision very easy. Overall great experience and seamless. Thank you! I would recommend to anyone looking for a home warranty to look no further because this company will have you covered.

Very glad we chose Select Home Warranty. The rates for our extended warranty were great, and our representative was polite, helpful, knowledgeable, and a joy to speak with. They offered extra discounts that we were not even aware of. Our sales person recommended the free roof repair which we had overlooked.

Josh, the customer service agent was very informative and helpful. He made the decision to go with Select very easy by explaining all the coverage and options. The available 5 yr plan option is a great deal and gives you the security of a locked in price at a discount. Also you have the peace of mind knowing your major appliances are covered.

As a long-distance landlord, I have a Select Home Warranty on all of my properties because I am not able to do maintenance myself. They have come through for me before and they just came through for me again, authorizing an A/C repair that would have cost me $211. Thank you SHW.

The representative Fred was very helpful and courteous in explaining the program. He was able to answer all my questions. He offered a very competitive rate and term of service. I look forward to working with Select Home Warranty for any needs we may have in the future. The policy arrived in a timely fashion as well.

So far so good. I am waiting for my reimbursement check now. My washer/dryer was barely working. After getting someone to check it out the process was about how I expected. After going back and forth with SHW, finally I got approval to replace the machine. My new machine is great! My 14 year old machine had a long run. I was told to get a new one. Big difference!

They keep assigning my ticket to a company who has four times said they can't do it. Its been a week and I'm still without a dryer. I will hope this time they assign the ticket to someone who can help. The wait time on calls is ridiculous. I have called numerous times and waited up to an hour. Please help me with this. The people who answer the phone are very nice but totally unhelpful.

Person I spoke with was professional in our conversation. We reviewed the issue I was having and she put the claim into processing. I am not sure how the issue will be resolved as this was just the initial claim form. Hope the resolution is a good as this first contact was.

When I called the office, the people were willing to help me with my matter. They were well knowledge of how to help me with my problem. The person that I talked to was very apologetic and very professional. I'm waiting for a return email about the matter that I called for.

I call and was taken care of promptly. I have a plumbing problem. The lady gave me a case number and said they would send me information on who to contact For repair. I will be making that contact as soon as I receive the information on the plumber. I was very pleased with the promo response I received and the politeness of the company representative.

We just signed up for a new account and they have been super nice and helpful. I look forward to the future with this company. The experience so far has been great. I feel they are in line with most companies cost. Also the deductible cost is lower the. You would expect.

Needed to have the plumbing changed but it was not covered. Wish the coverage restriction was known by the initial operator. Website is useless as one cannot track the progress nor results of claims. Operators are friendly and they will call you back instead of oh-hold waiting with their choice of repeating music.

I love this offer! The customer service was very helpful on explaining what offers are available to me, I was offered different plans and I chose the best one that suits my current financial situation. I think I cannot find a better deal than this. It was very satisfied! I highly recommend people who are reconsidering their home warranty or first time home owner to use Select Warranty!

Discussed in detail all issues relating to Select HW as coverage for my property. Sounded great, fully addressed all things related, made the decision to switch over to Select as a result. Jean was excellent, informative, and had a good product to present. He explained that sump pump would cover the pump I have in my downstairs drain system for bathroom and kitchen.

Zachary answered all my questions, short and to the point. He could tell that I had previous home warranty providers who were less than exceptional. He assured me that Home Warranty Select was tops in service. Zach did try to upsell me in the correct way. He cited the significant discount advantage and the flexibility of getting out of the contract on a prorated basis if I were no satisfied. While I declined his multi year effort, I respected his effort.

The sales team was very knowledgeable and friendly, making sure I was aware of all the details of their service warranty and any discount programs. Appreciated their honesty and thoroughness in answering questions. The value far exceeds the last home warranty coverage I had at a much better price. Bought a 3 year warranty at a great price which exceeds my expectations.

Spoke with Ray ** and he was very polite and informational. I was only shopping and he showed me that I was better off with Select than the company I am with and the reason I was shopping. Without the conversation with him I am not sure I would have moved my coverage to Select. I would probably just kept shopping from one company to another and stayed with my current provider.

This was my first claim since enrolling in Select Home Warranty. The claim submission was straightforward. I subsequently called to cancel my claim and the customer service representative was courteous and efficient in handling my request. After further thought, I have submitted a new claim which has been acknowledged. I will provide additional information once I receive service.

Having a warranty is definitely worth it when owning your home. Will save you so much money. Will definitely be renewing ours and recommending company to family and friends. We have used them 3 times already. We had some issues with the hvac company they had chosen but they took care of that by finding a different company. I’ve never had to wait on hold any longer 6 minutes, which is awesome. They also have the call back option. Also love that.

I have the bronze plan. It was not explained to me that the fridge was covered but not the ice maker. I called and had to add on the ice maker. Get it added and made a claim. Overall the customer service was good. I wish they had explained to me that it was an add on.

Was pleased my call was answered promptly. I currently have American Home Shield but feel they are overpriced. I was intrigued by your high ratings and discounted price. Listening to the 3/5 year options were a bit confusing. I wish there was a customized option because I really don’t need coverage for my HVAC or water heater. I would have liked to see the deductible cost listed on your site. I had to look around the internet to see what the average deductibles were for your company.

Got a great deal and was very professional. Online was 10 dollars more and he was able to drop the bill were I was comfortable paying. They cover everything in your house that you need to put you at ease if something breaks. Great company to deal with, will recommend them to anyone.

I am pleased with the wide variety of coverage that Select Home Warranty offers. I am happy with the prompt and polite customer service I received upon ordering. It said I would be contacted within 48 hours and was called right away. I chose the platinum plan and am quite satisfied thus far, hopefully I don't have to use it but am comforted it is there if I do need to.

The representative I spoke with was very courteous and helpful. I wasn’t sure how to explain the problem and he understood my problem. I am old and not good at saying what I need to say and it I was impressed with his understanding. The faucet handle was just hanging on the bottom of the faucet and I couldn’t tighten it. I wasn’t sure if it was covered on my warranty but thought it could be, so I called to find if it was covered. Unfortunately it was not covered. But I do appreciate your help.

Researched online and Select was recommended and had good ratings. When I called I knew why. The rep Peter was awesome; extremely courteous, knowledgeable and professional at all times. With the value he offered I ended up getting triple the length of the contract I expected to purchase when I called in. Highly recommend.

Air conditioning not adequately cooling. I called Select and the person receiving the call was very professional and easy to understand despite the call being at 1155 pm. Within an hour I got an email confirming my call and providing an approved service provider. The approved service provider reached out to me the next morning. The approved service provider was very responsive, knowledgeable, and professional. My problem was resolved in 24hrs. Much appreciated.

To be fair, they approved a claim for a garbage disposal up to $75 and luckily I found one on sale at Costco--the $75 wouldn't have covered any of the labor so I did it myself. Annoying, but okay, they covered the replacement... But over a thousand dollars for the refrigerator and hundreds of dollars for the A/C in our house were not covered. The lesson learned is to READ THE FINE PRINT--the policies are not worth it AT ALL because the items they will actually pay to fix are miniscule. They ALWAYS found a reason.

I have a one year old and a 6 year old. My husband called to report an issue with our AC Unit. They assigned an inspector which mind you NEVER SHOWED UP. They told him that he needed to find his own contractor and that they would not cover the fees. After the contractor sent them the diagnosis they took a week to respond and then after a long HOT and Sweaty wait they declined my claim for INVALID REASONS.

Don't be fooled with the ratings... Please be aware of the scam, these guys sell you platinum plans and when you submit claim, first of all nobody responds, and if you call it, they denied it as they says it additional purchase which could be buy, so it total scam, please do your research before buying at least from this company.

Select Home Warranty has some outstanding sales people and really sharp lawyers to write their terms and conditions. Their service, however, is terrible and misleading. For example, the wiggle words in their terms and conditions for AC units. "Does not cover freon leaks" means NOTHING is covered. They simply say that whatever damage or repair that you have, it was caused by a freon leak, and therefore, not covered. It's a complete rip off. Compressor failure...must have been due to a freon leak, so, not covered. Needless to say I am extremely disappointing in their service, and would not recommend them to anyone.

The service and coverage of these policies is HORRENDOUS. I submitted a claim for a water heater leak- DENIED because of fine print. Toilet leak- DENIED because of fine print. A/C not cooling- Max $150 dollar coverage approved, which was pennies compared to the cost of the repair after they charged me a $70 contract fee and a $60 service call fee, so their coverage barely covered the cost of just getting a technician to come see it! They take FOREVER to review the claims (1 month+), drag you through endless additional requirements like pictures, service records, dragging the process further. I was without A/C for 1 month begging them to process a claim that they limited to $150.

I submitted a claim for my heating unit. The claim was automatically denied because I stated that it was for a "furnace". "Furnaces" are not covered according to customer service. I asked to speak with a supervisor. "They will just tell you the same thing, the claim was denied" said the rep. I insisted on speaking to a supervisor. After holding the CS rep came back to clarify that the "furnace" was indeed a heating system and would be covered. The contract states that they "MAY" ask for 3 years of service records and pictures. I have not owned the system for 3 years and there is no way for me to get the records. So now they will pay a maximum of $150 for the furnace repairs. Absolutely DO NOT use SHW. They will auto-deny all claims and find any way to not honor their side of the agreement.

Had an emergency this weekend with my bathtub, only have one in the home, called to report the claim, they never got back to me, I then called again and they told me that I could hire my own plumber since it was an emergency. I asked for the protocol on how to get reimbursed, they sent me the layout, when I called on Sunday, they proceeded to let me know that there was no one there to give authorization, so I asked to speak to a manager and there was no one there to talk to,

Please be aware of the scam, these guys sale you platinum plans and when you submit claim, first of all no buddy response, and if you call it, they denied it as they says it additional purchase which could be buy, so it total scam, please do your research before buying at least from this company.

Your service sucks! I'm totally not surprised that my issue isn't covered and that you won't do a single thing to help me. Is that enough? I guess not. I realize that you don't give a rat's rear end about my one little account, but I will tell anyone who asks me that they'd better read the WHOLE AGREEMENT so that they can also discover that their repair wo9n't be covered either.

Great customer service. I'm a new customer and cannot wait to use their service. I may need for many more years for a peace of mine. I want to repair all the system in the house especially the roof. A representative will answer any question right away and is professional.

Dishwasher not cycling. The service was excellent. The main issue I have is that this property is a rental in Colorado and I live in Texas. This is my second claim and in each case I specifically requested that my tenant be contacted (name and phone number provided) so an appointment could be made. In both cases I was contacted by the service company (different ones each time) requesting an appointment time. Obviously I have no idea what is the best time for the tenant. A correction of this item would go a long way in my increasing my rating.

Made my claims call and the Rep. Mike was very friendly and nice and helpful. He took all my information and I got an email a few minutes later to select good times for appointment. Very happy with my first call. Now waiting to get appointment set up to get dryer looked at. Definitely will recommend this service to all my friends.

My sales rep was very professional, thorough, knowledgeable. He answered all my questions, gave me multiple options, and earned my business. I hope that this level of service continues! I like the free roof coverage and optional sprinklers coverage.

Requested that my New Policy documents be sent to me by email. The representative was kind and helpful and did so. However, Value and Service of this policy is unknown as I'm a new customer at this time. Alex the sale representative was also very helpful. I just hope that they have corrected the spelling of my last name. As that turns out to be the reason I didn't received my documents the first.

Thanks you, Select Home Warranty, for always providing great service providers for my home repair needs.. Your vendors are top notch! You provide great service! Your plumbing providers do a great job in a limited about of time. They are very friendly and knowledgeable, too. I definitely recommend Select Home Warranty to others. I changed from another company to Select and I'm so glad that I did.

Everyone answered my call right away and were very polite, I ended up getting an email that I can hire my own contractor which I will probably do. I will get on that today to see if I can find someone. I received the email as soon as I filed the claim and even on a weekend.

Enrollment Experience. I was impressed with the detail oriented explanation of the warranty program. I am impressed with the coverage available. It gives me peace of mind and I would definitely recommend this service to a friend. Thank you. I am not a repair oriented person and this program looks like just what the doctor ordered.

The helped me quickly to get information about my policy and explain when it was supposed to start. They also rechecked my information to make sure I get everything in mail and my email. I confident that I will like being a customer. And that every thing will go smoothly.

The Select Home Warranty is wonderful. I paid a yearly fee and it covers almost every appliance, wiring, plumbing, and my well pump. I pay a low service fee if I need something fixed. This time I got to choose the Company to fix my well pump. Select worked with the repair co. and my problem was swiftly solved.

I enjoyed discussing the plan with the sales person. It was informative, and helpful. The representative was also flexible and checked often with his supervisors to make sure he was making the best offer available. I am looking forward to a pleasant experience because I had contracted in the past with a competitor and the vendors they contracted with to do the work were pretty shabby.

I called to report my A/C was not working. The rep was very helpful trying to find a repair person. So far I have not been able to find one in this area. However they are still trying to help me. I would recommend this company to anyone for doing a good.

Drain pipe leaking inside wall. The answering service was easy to follow and a representative answered right away. I had a question on the coverage and was transferred since she did not know the answer. No one picked up and it continued to ring after a message stating there was a high call volume. It may have also been because it was after 5pm on a Friday. My claim was filed successfully though and I got the confirmation email right away.

As a client, I am very happy for the immediate response to my claim! I also did not have to wait for a long time to speak with the customer representatives when I called. They listened to my concerns patiently and answered to all my questions clearly. Thank you so much!!

Roof leak. This is the first time I have called in to file a claim and they made the process easy. I received an e-mail afterwards telling me my claim was being forwarded to find a technician to complete then repairs. They provided a time frame for when I should have information on the technician. We will see how things go after that.

Great customer service and happy to start a relationship with this company. Call was answered right away and we were treated with the utmost respect and kindness. I got $100 off the price and it was the cheapest price for the coverage I am receiving and I could not be more excited. I read all the reviews online and they had the best reviews and that is what made my decision to go with Select Home Warranty as a home warranty company for my home. Thank you and I look forward to working with you guys when I have an issue in my home.

I am very happy with Select Home Warranty. They sent out Fix It Service right away and were able to service my furnace on the spot! Fix It was very insightful and even came back in the spring to replace a part that they noticed over the winter. They were fair and honest. I feel confident in their work and would be happy to call them both again.

Abraham was able to explain the items that were covered with this plan. The price was excellent also! I had used American Home shield before but this plan was more comprehensive and cheaper. I hope I will have many years of service. I like that you can get service on weekends and holidays.

I called 5/28/20 to inquire about a home warranty. (just shopping) Spoke with Alan ** whom was very polite and helpful. He was able to give me a 6 yr. Warranty for a little more than the 3 yr. I was inquiring about. Thank you Alan! Of course haven't had to use them yet but if their service is as good as their telemarketers I'm sure it will be a great relationship! Thank you Select Home Warranty. Don **

I purchased a home warranty for the first time w/ my new home last August. My dishwasher had a heating/drying issue in Feb so this was my first opportunity to take advantage of my new Select Home Warranty. It is now May 29th and I have zero resolution to my issue after them scheduling 3 different repair companies. Only 1 of the 3 bothered to show up and all they did was collect the $45 call out fee and never ordered parts or came back. I have talked to no less than 7 people at Select home warranty when asking for supervisors and never get anyone that is helpful. I am on hold right how as I type this trying to cancel my policy and of course they are making that as difficult as possible even though I paid for 18 months upfront...yea I know...dumb move. Don't make the same mistake I did, stay away from Select Home Warranty!

I am having trouble getting an appliance repair technician out to my house to fix my clothes washer. However, all of your associates have been very helpful while attempting to resolve my issue. My washer stopped working a week ago. It was a three day weekend for Memorial Day. A repair company was dispatched Saturday, just a day after I filed a claim. So on Tuesday morning I tried contacting that company with no success. I called SHW & the person I spoke with successfully reached the repair company. The company owner ultimately said he would be at my house the next day. I had to call him the next day to confirm that he would get parts to repair the washer and he would call me back. No call came so I called him again and he told me the parts had to be shipped in from Dallas and could I wait till Thursday when the parts came in. I agreed.

Our Air conditioning was not cooling. Select Home Warranty responded very quickly to my request and sent a good repairman to my home to fix our problem with air conditioner without delay. I would recommend Select Home Warranty to any home owner to save on the cost of their repairs.

The gentleman that call was courteous, and informative. I feel it is important to have a home warranty, life's little surprises can really add up.. The gentleman was able to explain in detail the policy and gave a 1 free service call! That might come in handy in the future so thank you.

It was quick and easy. Sales Rep went over discounts with me and found a multi year plan that would work with my budget. I am tired of doing my own repairs around the home. I figure I might as well let someone else do it for me. So this seems like it will save me a bunch of time and a bunch of money if anything breaks down or quits on me.

So frustrated with our other company trying to weasel out of major repairs with their policy which says one thing then the opposite. This salesman knew his stuff, was personable and delivered what I needed in a policy 70% of the price, giving me three options, in a quick space of time. Though he did forget to send the email..

I had multiple claims and multiple questions. She was able to answer all of my questions and complete both of my claims. She was straight to the point and knowledgeable. She also was able to help me in a timely manner and was very pleasant. I was very pleased with her service! I would recommend to family and friends.

Dishwasher broken - I was very satisfied with Billy ** service at my home. He was polite professional and very helpful. I appreciate his honesty and hard work. I would have him back to my home for future repairs! This was the first time I have used the company Billy Works for, I was very pleased.

I am so pleased with Select Home Warranty. They allowed me to use my own technician and reimbursed me. That is incredible service! I have their warranty on 5 properties that I own and it pays for itself! As a Realtor, I have had a lot of experience with home warranties. Select service is at the top of my list for my properties.

Sales guy was very informative, patient, and knowledgeable. He gave me options with more plans to get me a better rate. The representative also assured me that the insurance covers a wide range of everything in my home and not to worry that there won’t be an issue. I so appreciate a quick call to getting business handled.

Greg ** took care of me on yesterday with such ease, I wish all companies operated this way. If you own a home this is a must and well worth every penny spent. I plan on getting a plan for the two homes I own so it alleviates the stress of having to worry when things stop working and find a company to do repairs. This is all taken care of with just a phone call. I highly recommend everyone to purchase a Select Home Warranty Plan.

My wife and I were very happy with your service. We are glad we choose select warranty for our home warranty company. Stewart Maintenance Co was on time, was friendly. He said It usually takes 48 hours. We hope That we can continue Select Warranty next year. Repairman had a mask on plus gloves, was very neat on taking drying apart and putting dryer back together.

Bruce helped me buy the insurance and provided with clear & concise information about the plan and helped me land on the best price they can offer. Happy with all the experience as he was patient in explaining what’s covered and what’s not. It’s one of the good sales call I have received which was quick. Hoping to see the same level of service for the term of the plan.

I would say this was my call and first try and the person who helped me was able to understand fully the requirements and have options that was flexible with me. I would highly recommend them. I’m going to try and see and how this is going to work, more the years coverage more you save. Lock in rates are set if you choose long years.

The contact person was easy to work with and professional. He answered all my questions I had regarding coverage, service, and what repairs they do and how they complete their services. The price was in my ability to make to the contract work for me and I hope using this service, if needed, will be as pleasant!

I switched to Select Home Warranty today from different company. Customer service guy who answered my call was so informative and was explained to me on various options. Policy which they provided me today saves me lot of money and more coverage. I am completely satisfied with their service. I will surely recommend this company to my friends. Also they had some good offers for multi year and properties.

Your sell rep. Was very professional and confident. He was polite and helpful about your services. It was a joy to work with him. He review the service contract with me and make it easier for me to understand. I look forward to great service during the coming years. Thank you.

The call representative was quick, thorough and straight to the point. The transaction was simple and fast! When speaking to other agencies, they try to upsell. The value on this warranty should be better than the one I am replacing now. I only wish there was a military discount or something similar, but the value will be good at any rate.

New customer. Representative Johnathan was very thorough professional, polite and precise. He was able to answer all questions I had. Great Customer Service. We all know that needed repairs for your home comes at a time when we least expect it. I would definitely recommend this service to friends and family very affordable.

The customer representative was really friendly and shared all the details of the plan, and gave informative answers to the questions I had. He was trying his best to give us the biggest discount he could. The claim coverage is good compared to other warranty companies, with the free rook leak covered as well.

The Rep for this particular Home Warranty Program brought his "A-Game" to the table! VERY Professional & Friendly in his offering(s); NOT PUSHY, just concerned that he was Selling me the Correct Plan... which, though tempted to go even longer length Contract, I purchased a 1 year + 2 months FREE! NOW, I'll be even Happier if I DON'T HAVE TO USE THEM!!??

Dryer. I needed to be re-assigned an appliance company As I never heard back from The original assigned company. I called back to the home warranty company to get another assigned. The agent taking the call was courteous and friendly. She stated she would resubmit my request. I am hoping to get this resolved soon.

Fred was very knowledgeable and courteous, pointing out all the benefits clearly and answering my many questions clearly. He was very well informed on industry standards and how Select stood in comparison to their competitors. He showed me how I would benefit price-wise with a longer term contract. Looking forward to my new relationship with Select Home Warranty.

I called for information about the warranty. The customer representative went through the entire list of everything it covered. I asked several questions and he was very professional and knowledgeable. Then he walked me through purchasing the warranty and offered me two different discounts that I was eligible for. The client representative was informative and helpful. All in all it was a good experience.

I have had this company for a year. What I like best about this company is the low deductibles. If you are looking for a company with low deductibles, Select Home Warranty is a good choice. All other company that I looked at had higher deductibles and higher premiums. Select has did a great job fixing my washer, toilet, lights, and garage. The only claim they did not cover was my AC unit.

To whom it may concern, I spoke with Steven ** regarding my rate quote and I found him to be courteous and extremely helpful. He presented me with several options from which I chose the one best suited for my needs. I was quite happy with the experience. Regards, Alvin **.

I called Select Home Warranty because I am completely done with my old home warranty company. They were horrible. So far my experience was efficient and informative when I spoke to the customer service representative. He was very responsive and helpful on over the phone. I asked him to phone me back and he was right on time.

The batteries went out in the thermostat and after they were changed the Air Conditioning Unit outside would not engaged when prompted. I put a ticket in to Select at 8:50a, at 9:00a selected a time that worked, 1130a the repair service was at my door, and everything was fixed by 1p. It cost $210 for the service call and repair. After having two calls within the last year they have been prompt to solve the problem but every time something was not covered in the home warranty contract which ended up costing more than just the service call.

Just got my new contract and am looking forward to a good customer relationship. I hope I don’t have to use it but glad to know it will be there if needed. I have heard a lot about different companies and I did some research and found Select Home Warranty at the top of the list.

AC claim. Yes I would recommend friends and family because the claim was so easy to put in and the gentlemen on the phone was polite. He answered all my questions that I had. He told me how long it would take to get someone out here and also sent me an email telling me again and the best part I didn't have to do anything but make a call. Thanks for being here for me when I needed you all the most in this very hot weather because I have severe asthma.

We have used Select Home Warranty for several years and are happy with them. They are quick to respond and fair with claims and customer service reps are always friendly. Very competitive rate and coverage when compared with other home warranty companies. The warranty lists everything covered and is very clear and easy to understand.

Sign up with Sam was excellent. He was thorough in describing the coverage options and offered a few options to increase the value and savings. Nice guy. Good rep for the company. I haven't had an opportunity to submit a claim yet but hopefully that service will be in par with my initial interaction.

Needs They where very professional and a great price, they called right away and made everything real easy, their pricing is very fair. I would very very highly recommend them to anyone who needs to cover their home, you really won't be disappointed at all with Select, great people. Thank you very much. cover their

The rep was so helpful. Never questioned anything. I reported my problem and she said they would find someone within 48 hours. I had American Home Warranty for 25 years and was never this pleased. I will recommend Select Home Warranty to everyone who needs to purchase one just for peace of mind.

Hot water tank leak. I believe the person I spoke with was probably not in the US, but I didn't have a problem understanding her. I told her that I had already made arrangements with the company that installed the heater to have it changed. She gave me the info that the installer would need to have ready when he called in.

I would give 5 stars for prompt and courteous service. I cannot rate use of the warranty as I have not used it. The reception during our phone conversation was horrible and I could hardly understand a word that was being said. I’ve had Select in the past and have always been happy with the services.

I have opened a service claim more than a day back and still waiting for it to get assigned. I have experience with other warranty company and find their response time better than SHW. I have first time experience with SHW, so hoping to get it better next time. Guy on the phone was not very polite and cooperative.

I was denied coverage. When I signed up, I was told lawn sprinkler systems were covered. I had unknown reasons for leaking pipes and SHW denied repair stating causes weren't covered. The tech said the cause could be age, tree root, it was all unknown. SHW position was they don't cover this and it's not considered "Wear and tear". Really frustrating.

Dishwasher. I have been very pleased at the prompt response. The technician was at my house and assessed the problem quickly. Everyone I have been in contact with has been very professional. I have had other services that did not have the same coverage. I am a single woman 64 years old and live on a retirement. This plan is perfect for me, so I do not have a lot of out of pocket expenses. I am very happy with the coverage of my plan and will keep it. I recommend this plan to anyone who owned a home.

We bought a 5 year plan for a rental property with aged systems and appliances. AC capacitor went out, I started a claim, called the company of my choice, claim was approved, simple and easy. As a Realtor I always suggest a warranty as an option, now I can feel confident recommending Select.

Enrolled over a month ago and just had air conditioner unit stop functioning. Called on Sat., this is Thurs. No contractor came. Had personal friend to look at unit and get it running. Very disappointed after I left one company that displeased to this one. Cancelled claim until it malfunctions again.

Michelle was very helpful and knowledgeable. She listened to what my needs were, presented me with several different options, and explained them thoroughly. She was not pushy and did not try to give me a "hard sell." I appreciate the time she took to guide me through the process. After comparison shopping, it appears that Select Home Warranty provided the best value.

Plumbing valve in bath keeping water running. Member was able to discuss coverage. Member was able to email coverage that wasn’t originally sent. Plan thinks it's the fixture. It currently is a valve that's preventing water from stopping. Member took information asked and told me to wait between 24 to 47 hours to hear back about coverage.

I was surprised at how quick they were to dispatch a technician and get my problem resolved. I was pleased with all aspects of their service from the start of the claim to the ending of the claim. I would surely recommend them to anyone looking to get a home warranty.

New customer for Select Home Warranty and was very pleased with the pricing and interaction that I had with the sales person. The individual was knowledgeable, able to answer my questions and went out of his way to provide the best package for me. We chose the Platinum package [lol of course] but with the pricing was really the most effective for me.

Customer Service Rep was pleasant and helpful. Explained how the process will work. Visit with a minor cost replacement of garbage disposal. Informed me of the no contact. Gave me order number for reference. Notified me that I will need to replace the item itself as well as send the paid invoice for reimbursement. Sent me a confirmation email as well.

Zachary was very pleasant to work with signing up for the policy. Offered additional discounts on the policy. He made great recommendations and did not try to up sell the policy. I have been shopping for a few weeks now and find that the price very competitive. Just waiting for the actual policy to arrive to review any exclusions. Thank you Zachary.

I was with American Home Shield previously and thought they were terrible to deal with. Select Home Warranty is just as bad, maybe worse. I have a dishwasher that needs to be repaired ~ they could not find a company to service me so told me to hire my own. I did and the estimate came back that the pump assembly is bad. Select then contacted me and told me the issue is covered under a recall. I have literally spent all morning dealing with this.

My hot water heater unexpectedly went out and I didn't have a copy of my warranty policy. The claims rep was able to look up my account and submit the claim for me. He is also emailing me a copy of my warranty contract. I received very good service, especially since it was 7:30AM! I would recommend them.

Customer service was very nice and polite. The person did tell me that he would submit my claim and someone would be calling me as soon as possible.! I am a new customer and haven’t used their service as of yet so I am not quite familiar on their time period. I haven’t heard from anyone yet, but I am sure they will contact me by today.

After submitting a price quote I was called and emailed by one of your team members, Jake **. He was very responsive and helpful with any questions I had. Due to being out of the country, I was unable to communicate via phone, so he was helpful in completing all requests by email. Thank you!

The agent was really helpful. She solved my my problems getting my claim done for my air conditioner. She told me that I needed to wait for an email to come through and then I am able to to get my claim started. She is very helpful. Thank you very much.

Due to fraud captured on my debit card. My bank froze my card. I realized when a notice came to me that Select wasn't able to process my payment. I called billing and they cleared up any problems. As the call was closing I said I needed to submit a claim. The person said he vfc could do that for me. This was my first claim & he walked me through the process step by step. I had an appointment made for next day to look at my appliances. That is why I gave 5 stars.

The agent was very professional. He explained the process in an understandable manner and had the reimbursement information resent in order for me to finalize the claim. He made me feel as if he was concerned about helping me receive my reimbursement check. He followed up by explaining when I would receive the check.

Select has been super easy to apply and also super friendly. I found the top rated link on Facebook and it showed select as number 1. After researching they seem like a better company than my current home warranty First American. Would recommend.

Representative mentioned the yearly subscription but when I told him I couldn’t afford that, he didn’t push the issue. I found this to be very respectful. He offered me a 3 month payment plan but I informed him that I was in the process of replacing an ac unit.

Customer representative called and explained the plan and service fee in a friendly and thorough manner. Discussed options and reviewed any other possible discounts. Contract was as per discussion and sent within minutes. Getting the home warranty we were looking for at an great price price was just what we wanted.

I use to have good experiences with Home warranty insurance. I found good deal. I heard your reputation also. Ed called me explained what I need to know. I finally got policy not because you have a good customer service but because you provide special offer. Thank you very much!

Tom was professional and informative. Explained options and costs. Chose to stay with annual policy and annual cost which included two months additional as part of the policy. Have not made a claim so I don’t have any information on how their contractors will perform. I’ll assume that the contractor will be better than other companies that provide warranties.

In many aspects of dealing with homes, people, services, etc, the service side has the highest priority. The service will make resolutions, have effective communications, and ultimately happier clients and companies. Bruce was exceptional in his service today, and we were very very impressed with his willingness to make sure we were taken care of in choosing the right plan, searching for any additional promotions or discounts, and getting our home warranty plan started. He answered all questions clearly.

The service specialist was good in educating me on the plans available with Select Home Warranty and was pleasing, calm and provided the right guidance on plan benefits. There were several plans that were offered to me and I was able to choose from the different plans that were offered.

Appliance Repair. The service provider who contacted me after my claim was filed was polite, professional, and beyond helpful. I am thankful Select Home Warranty was able to put me in touch with them. Though I was unhappy at first about the lack of coverage, SHW made it right and the service provider was able to fix the issue with some simple over the phone advice.

Dryer. This time was a great result! I went and got my own service repair. The one they sent was terrible. Waited over a month and would never return calls! I would call several times a day and never return calls and never kept their word say they would call back with a time! Never did! (Appliance One, I would not recommend them!) Sahuarita Appliance Repair very good service! Add them to your list of services!

The person that I talked to was very helpful and answered all my questions and was very knowledgeable with helping me pick the right warranty for my home for the right and affordable price. I think I made the right choice with this company. Looking forward to their service.

I shopped around for a couple different plans and Select seems to have pretty good coverage for the price. I did call for 1 or 2 things throughout the year which was covered through the $60 service fee. I have not had to have anything replaced yet. The renewal process was quick and easy though they do tend to call once per day towards the end of the contract to get you to renew which can be annoying.

I am in the middle of a claim, but so far so good as far as customer service goes. I dealt with Lynn who was very polite and helpful and very respectful. That's hard to find these days, thanks Lynn! I am looking forward to seeing the quick service that Select will continue to provide!

It was easy to sign up and the customer representative was very clear in explaining the service and benefits, to include multiple year discounts. He was able to answer all my questions and handled the transaction in a very professional manner. The information is all sent via email and not via US mail.

This was my first experience with a home warranty. I spoke with Jordan, and he was very patient answering all of my questions and explaining the scope of the policy (which is extensive). He also helped me to get the best deal & value for my circumstances with various discounts available. Feeling peace of mind with my new policy as a new home owner!

My refrigerator claim was denied not knowing I had a 5 day grace period before I could file a claim. After speaking with a supervisor, without going in to details, I was able file another claim that was approved. They did not have to do this being that my contract clearly stated the details about the grace period. Also, they waived the deductible. This company is awesome!

I called Select Home Warranty today looking for a new company after having a difficult time communicating with a previous one. I spoke with Sam who was very friendly and answered all of my questions so that I was able to fully understand. I am excited to continue working with Sam and this company.

We had a plumbing issue and they stated they would not be able to have someone out for 24 to 48 hours. When I asked if I was allowed to call my own company and have them come out they complied. When the plumber got here I had him talk to the warranty company and everything was covered in full. Very pleased with the service.

Great. Glad I went with this company. Very cheap for the coverage. Will recommend anyone here to this place. We are happy. Thanks so much for everything. Glad everything in our new home is covered. My aunt recommended to this place. Great customer service, quick and easy to apply, never been better. Thanks again.

Very satisfied with our coverage and plan. The customer service team was very helpful & knowledgeable about the different plans offered. They helped me select the perfect coverage for my household needs. This was my first time purchasing a home and I was unsure about what type of coverage I needed. There are so many factors to selecting the perfect plan for your house that I was unaware of. Select Home Warranty had wonderful reviews and I wanted to make sure that I had their service.

I had called and filed a claim on the oven. I had my own technician but Select went ahead and assigned me one anyway. I called and cancelled the technician but they inadvertently cancelled the whole claim. My technician hurt his back and is not able to do it so I called the company that Select had scheduled to come out and found out the the work order had been totally cancelled so I had it reinstated and they are now finding another technician to come out to look at the oven.

Josh ** was our sales representative, he was courteous, he wasn’t pushy, he went over the things on the contract I didn’t clearly understand. He also got me the best bang for my buck. He got us a three year contract saving us a lot of money, We hopefully won’t have to use it, but it’s Nice knowing we have this maintenance contract as a backup.

Pool heater inop, also leaking, cuts on and off at different times when filter is on. Customer service was very cooperative when taking my order. The gentleman was very professional and gave me all the information and answered all my questions, very satisfied with Select Home Warranty. Please keep up the good work and I will renew when the time for renewal.

Refrigerator Repair. Hello! I am very happy to say the Select Warranty approved my claim in full very quickly after they spoke to the repair company. My appliance was fixed quickly and I am very thankful for such good customer service. The repair on my Subzero would have been very costly without my select warranty. It gave me peace of mind and I will continue as a loyal customer.

I'm so glad I got this service. I used to get a worry knot in my stomach when an appliance broke. Now I just file a claim and stay worry free. I can pick times and days that are convenient for me on the website and I get an immediate reply from the appliance serviceman.

I was very pleased with Select Home Warranty. All of my concerns were addressed, and I was very excited about the deal I received! The customer service was amazing, and I am very grateful for the coverage I chose. I feel confident that things will be taken care of if something in my home needs to be fixed or replaced.

Answered all of our questions and provided us with different options. Sales associate polite, professional and knowledgeable. Coverage seems comparable to other companies, but at a more affordable price. It is nice to know we are capped at what we have to pay out of our pocket. The out of pocket price is quite reasonable.

This contact was nothing but wonderful. It was quick and easy to schedule an appointment for the technician to come out. Could not have been a better experience! As we of course hope to not have any further issues with our home, we are happy to do so with Select!

Plumbing Leak. I was connected with Patrick who was able to set up my claim for me via phone but also was able to handle another claim for my pellet stove heating system. He was courteous, friendly, professional and expedited the process in no time. I will recommend them to family and friends who are buying a new home.

We have been reviewing various companies that offer home warranties. After I spoke to the sales agent and cleared up all my questions that I had for the warranty, I felt very comfortable and purchase the warranty. My concerns about previous problems I had with my last warranty company were resolved.

I submitted a claim early on May 18, the assigned technician assigned by SHW finally arrived the afternoon of May 20. He was in the process of getting approval from SHW and was disconnected. He called back and told me they had declined the service and left. I called SHW and was told they needed info from the technician and would follow up with me.

Customer service rep was very helpful. Listened to my concerns and was able to set up a new contractor to service my AC system after previous contractor never showed up. I have Select Home Warranty on other homes and have always received great service. Try them. you will not be disappointed.

Easy customer service process to file a claim and explain my concerns. Efficient process to file a claim and provide the next steps for service. I am able to use my own trusted technician and provide a diagnostic evaluation with someone I trust versus other companies that make you use their own technicians.

I have multiple plumbing problems in my master bath and they require each problem to be submitted separately and ONLY then will they address each claim. You must call back for each claims to get a decision. The customer service person is reading from a scripted statement and repeats herself multiple times. I am not stupid and do NOT require anyone to repeat themselves multiple times.

Alex redeemed my previous experience with an agent from SHW. He was very supportive, understanding, informative, and helpful when handling my plan. Alex gave many options and explain each one in detail. He did pressure me to purchase above my comfort level. In the end, I was happy with the cost, coverage, and service Alex provided.

Air conditioning unit. It was absolutely a great experience talking on the phone with the representative. I wasn't really familiar with the process of filing a claim and he walked me right through it. He was helpful, courteous, professional, and patient. I wish more service representatives were like him. He is definitely someone you want on your team.

Call to check price of service. The sell person were courtesy and kind to help. He quoted me a price and I stated to him thank you since it was high being it was was the end of month since what is going on with this pandemic. But he was courtesy to ask his boss to see if he can lower it. Thanks Steven **.

No issues signing up. Very friendly agents and very helpful with questions. That was very important as this is my first time signing up for something like this. Easy quote process and easier sign up process. Highly recommended to homeowners, friends and family. P.S Tom ** went above and beyond to help out. Shout out to him.

I called to obtain new home warranty and was completely satisfied with the customer service representative. He understood what I was looking for and it was a simple process. He provided various Coverage and length of term options. The coverage sounds like it will meet all my needs including well and septic package. The cost is reasonable.

The customer service was amazing and faster than expected. They cared about our problem from the moment they took my claim. The process was quick and easy. We had a plumbing issue come up and they had someone call us the same day. Quick to answer the calls and helped to resolve our issue quickly. I will definitely be a customer for life!

After getting quotes online I went with Select. Setup online was quick and easy. The next day their customer service called to go over the contract and to make sure all my questions were answered. Super friendly and very nice. A great value for the money knowing my home is protected for a small call out fee if anything breaks or goes wrong.