Select Home Warranty Reviews

Our air conditioner went out at 4 AM Monday. We called and were told that it would be at least 24 to 48 hrs for SHW to locate someone in our area. As of 10AM Tuesday they are still looking. I cancelled the order and cancelled my contract. Taking 24 to 48 hours for an air conditioner in 92 degree weather is not working for me. We were not told this at time of signing up. We are in our 70's and heart patients.

Account renewal. Johnathan was happy to help and efficient. All of my questions were answered to my satisfaction. He even helped me to determine my current package was actually the better bargain before I started to remove any of my coverages. This representative even went as far as to offer the option to upgrade to three years of coverage, paying the fees in two to three months since the total wasn't all available to me at the moment. And, because their people offer so many options and are willing to assist me in any way, this is is my choice company for home repair coverage. Very satisfied customer.

Although the initial request was easy and Aqua Fresh came the following day to resolve the issue after I called, once the plumber got here, it was quite difficult to get the approval to get the work done. Upon initial evaluation, the technician requested an additional $150 beyond the copay for work that had not been done. They were requesting $150 additional for parts and labor for the pipe under the sink, but the only work to be done was to snake the clog. In our contract it states work 100 feet from the source is covered and Select even read the contract over the phone, but they insisted it would be an additional $150 beyond 20 feet. Really disappointed in this experience as the work took at least twice as long to complete, we had to be on the phone with Select and the technician had to be on the phone twice with insurance for approval. We have not experienced this inconvenience with other companies and we will not be renewing our contract.

Heater. You guys are doing fine, I am having a hard time finding someone to come because everyone lives at least 50 miles away. But I think I have found someone. Have tried to contact but line waiting. Will keep trying. Thanks for patience. This same guy can fix furnace and dishwasher. No work has been done at this time. The outfit you lined me up with Lanmark Heating says 95$ per hr. plus travel.

I would never ever recommend. Was up for renewal in 1 month. Ask not to renew. Have spent 3 hrs of my day on this. First assigned claim number only got worse. Then got email saying cancelled immediately when I ask not to renew. They're horrible and so is this service. My husband called. They hung up on him. Never go thru this service.... If this is not posted, you dont want truth out.

I would never recommend Select Home Warranty to anyone who buys their policy thinking they would help if we need help with the protected items. Worst technical service. Total waste of money and above all time. They would find out a reason to avoid covering the repairs.

I called to cancel my warranty on the 29th of September and it was not documented until the 3rd of October. I was told that because it was not noted until the 3rd of October, I was not due a full refund, even though I had not used their services. Then she told me that because I had done the contract on the 27th of August and didn't call until the 29th of September, I was not due a full refund. I feel the company is deceptive and not upfront about things. What bothered me also was that they took the money out of my account without making me aware of them doing the deduction. If this company is one of the top 10 companies, heaven help us.

I can't tell you how many times this company's customer service department has lied to me over the phone. Do not waste your time with them. I would give them a 0/5 if I could. They will do everything they can to slow down your process, their preferred contractors have the worst ratings and you will have to call back every single day to make sure they are doing what they are saying. Have your attorney reach out to them if you want something done. TERRIBLE.

The representative was responsive and courteous to communicate with and respond by request dispatch to send out a contract to check the repair. I am satisfied with her response and will now await the email assigning the contractor to check the issues with the system. I just got a call from the contractor and he will be out tomorrow to check out the unit. The contractor was responsive to the issues and the repairman will be out tomorrow at noon to do the inspection and work on the unit.

These people will fight tooth and nail to deny your claim. Make sure you can supply 3 years of records of maintenance on your a/c system. I placed a claim two weeks ago about a plumbing problem with a leaking problem. They say the technician did not send a diagnosis. YOU HAVE TO DRIVE YOUR CLAIM! I called the technician and they say they sent the diagnosis already, but will send again. NOW I have to go through this again. DON't waste your money.

This a total scam! We paid a huge amount to cover our home for 3 years - which was over 2 years ago. We've tried to make 3 claims: first was a freezer which they wouldn't cover. The second was a dryer which was repaired incorrectly by their tech the first time-even to the point of being a fire hazard. They told us to hire our own tech, which they said they would reimburse, but after said they would not. Third time was a washer. They couldn't provide their tech in timely fashion and was told to hire our own and they would reimburse above our portion. It turned out to be the mainboard and part no longer available. They allowed us a whopping $175 to purchase a new washer and would not cover any part of the cost of the $80 service call.

Your sales representative was thorough about the options and services inclusive of each service package. I was comfortable with asking questions and his responses were complete so that I could make the best the decision for my circumstances. I especially liked that SHW assign local contractors. I was informed of ways to save without sacrificing coverage. I have recommended SHW to others based on their product offerings. I would expect that their services, if and when needed, will meet satisfy their commitments and my expectations.

The gentleman who answered my call was very thorough in addressing my concerns about finding a new dishwasher repair person. After weeks of not being able to connect with the initial dishwasher repair person, after he received my $45, I called Select Home Warranty. My caller listened to my issue and also tried to reach out to the contractor himself. I am thus far appreciating the services from Select Home Warranty. Thank you, Select Home Warranty.

I requested three different times the in the information to be corrected on the property I was having covered, Policy was issued and information is still incorrect. I ordered this Program back in August and I had to call to request a copy of my policy, to me that is poor customer service. The Coverages explained to me were too vague in the sales process and the Rep kept trying to upsell me after I requested him not to do that.

The Select Home Warranty rep offered me a very good deal. He was prompt and easy to reach by phone. The average yearly price was amazing and it should be a great selling point if I should ever decide to sell. I have been completely satisfied with the experience and have already recommended it to others in my family. If I should ever have a claim and it goes as smoothly as this transaction I will be very pleased with my purchase.

Washer stopped working in rinse cycle. Customer service was helpful. Waiting to receive contractor information to make contact. Received email confirmation within 1-2 hours. Expect to receive contract information within 24-48 hours. Hope to have the opportunity to share my experience after the service call had been completed. This is my first time requesting service from Select Home Warranty. This company was recommended to me by a coworker that expressed great satisfaction with the service provided.

The claim was processed quickly and approved after the tech came out and determined the cause was a faulty fan. The technician that came to assess and complete the repair was knowledgeable and efficient. The oven was functioning but making a loud noise. So, it took a couple of days for the part to be received and the company that did the repairs was accommodating with available times even though I am in a rural area.

I canceled my services with 2 companies before going with Select Home Warranty. I had a very bad experience with American home shield, then Choice Home Warranty. They have the worst customer service ever and the worst contractor to deal with, especially Choice home warranty. I just signed up with Select and Bruce ** was very good at answering all my questions. So far I'm happy with my decision. Very good plans and good discounts.

How do we secure the $150 allowable? We've reported this to BBB. Didn't get any explanation regarding why a claim was LIMITED to $150. Also want to know why you sent us email stating approved but sent repair service email stating claim was *closed* meaning DENIED. Also never received $150 from former claim. Please advise how we process this claim for each. Horrible customer service. Horrible coverage. Value is zero good if you deceive and deny.

I found the associate pleasant and knowledgeable when I talked to him. He talked with me and reviewed the policy with me. I asked for him to send me a copy of the policy as I don’t have a computer and it should arrive in a week or so.

I called to inquire about a warranty for my mother-in-law's home in NJ and was surprised that the sign-up was so easy. The sales agent was very versed in plan options and available discounts. He answered my questions and listened as I confirmed the information he had shared so I could have the peace of mind that I had made the best choice by purchasing my warranty through Select. I received my policy very promptly and was able to review it at my leisure. Based on this purchase and the coverage offered, I will be contacting Select again in the near future for my own home in NC.

Very polite, helpful, unrushed and knowledgeable. No pressure and tried hard to give all questions a full answer. Reviewed all the possibilities open to us and seemed to care about offering the best choice we could make. The time we spent going over all the choices was well spent. My wife and I had no idea as to the number of ways the choice could be modified when it came to options of coverage, length of time to cover and price. Thank You for the good experience we had.

Steven **, he was excellent person helping me and quickly, response to my question and he gave me a good deal... and he answers the phone on time, email and phone calls. I was satisfactory happy and I will recommend to my friends and family. My Quality Engineer stated that the below parts that you are referring to are from six different date codes. He is asking if you could confirm the marking on the parts from each date code.

Make sure you read your policy coverage. We noticed that our fridge had stopped working in Sept, after having bought the house back in May. I discover that not only was that outlet dead, but all the outlets and switches on that same circuit were dead. We called Select to have them send out an electrician, since we got a warranty through them. After about a week, they said we needed to find our own electrician, since they couldn't find one in our area. First bad sign.

I have had a good experience with Select Home Warranty from day one. They have been easily accessible both online and on the phone. I continually get email updates anytime I have a problem, and I appreciate their helpful attitudes. In addition, I was able to get a two month extension on my plan, which made it even more worth it. It is great to know that I have the home warranty if anything were to go wrong given that I am at a fixed income and cannot afford any major appliances to go wrong. It is great to know that if anything were to go wrong, Select Home Warranty will be there to help me out.

I got lots of emails and phone calls from your company and others, which were a bit much. Finally ended up with Belinda, who was great - very helpful and informative. I did my homework to check out your reputation, and was pleased with what I read. I am an elderly widow, and the warranty gives me peace of mind. I was also happy to learn if I sell my house that I can transfer the coverage to the buyer. This would be a good selling point, and less expensive than taking the coverage at the time of sale.

Received call from Jeff ** and discussed in detail of plans and discounts available and cancellation policy helped me choose the right policy. Pro-rated refund cancellation during the term and low copay made me buy the 5 year plan which comes with free one year. Transferring ownership in case I decide to sell the house comes handy. Haven't had any service experience yet, but I have read positive reviews, so hope my 5 + 1 year plan works out well.

When I was purchasing my warranty the rep was very helpful and courteous and answered all my questions. The rep also told me of offers that he could let me have. This seems like a good deal. I have not used it yet but I am satisfied with the way things have been handled so far. I am relieved knowing I have a home warranty to help me take care of my home. I am pleased with the price and also with the deductible.

The Rep was very informative and offered me the best plan for my situation. I liked the reduced rate and two free months coverage as well as including roof leaks in the plan. I will most likely renew the coverage after the first year. This company offers excellent rates and coverage for senior citizens and veterans, of which I am both. I would recommend them to anyone looking for very comprehensive coverage at very competitive rate.

Water Heater. The person that answered my call seemed to know her job and satisfied my needs. Because of the extended wait times I used the call back option that worked very well, I received the call in about 5 minutes. Everything was explained so that I knew my options. This is the first time I have occasion the use your service and I am pleased that it went so well, I am sure I would recommend you to my friends.

The agent was very polite and accommodating. He wasn't pushy like a typical salesman, but had a plan to fit my needs. I had a different home warranty company the last few years so I decided to give Select a try. I am glad to find out that I can cancel at any time and am not locked into a contract. I was pleased with the customer service I received. I am happy with the plan that was chosen, and I hope that this pans out.

I have had Select Home Warranty for a year and a half and this is the first time using. The gentleman I spoke with said I will get an email today telling me who I need to call and schedule the appt. I hope that is true because the email they sent me with the claim # said 48 hours before they contact you. We will see. I will have to let you know after the repair man shows up and actually fixes the dishwasher.

Great call, good coverage, friendly people, very helpful. I will know more after I have the first break down and use the warranty services. Then I will see how efficient this warranty services really are. There is not much left to say until I try this warranty services except ALL the good thing I have heard about home warranty. I was a Realtor for many years when I was younger and we would sell home with home warranty. The home with home warranty were able to sell so much quicker than home without.

Very happy with the help I received over the phone. Usually, I do not appreciate receiving unexpected sales calls, but I did not feel pressured by the customer service representative and it was more of a conversation vs trying to get a word in over nonstop sales pitch. The enrollment process was very quick and easy and the entire phone call took only 8 minutes. I was very happy to be able to check that off my lists of things to do!

Easy to select program that suited my needs. Customer rep on phone was helpful and worked to make sure coverage was going to meet all my needs. I wanted coverage that included the ice maker and they were able to find that at a reasonable additional price. Feel confident in overall buying experience but proof will be when you have a claim. I have been assured it is hassle-free and if so, this is a home run.

Select Home Warranty has a great price and for all that you get covered with the premium plan. I would recommend Select Home Warranty to anyone looking for home warranty coverage. I feel better having coverage for my home. I don't have to worry about large expenses that I'm not expecting. The sales call after the purchase was not what I wanted but the offers that they gave us were good deals to think about.

Called for info on policy and prices and got one of the best quotes and info I needed to make a great decision and also tons of review on Select online, so it was a no brainer. Received email like he said I would and they also have free roof coverage which is a huge plus with home warranty. I would recommend them to other first time buyers or anyone looking for a new company and policy which have affordable prices and different plans to choose from to fit your needs.

Great customer service. The Customer Service Representative answered all my questions and got me set up quick and easy. Great price and coverage that will help when we have any problems. I wish I would have done this sooner because I just had the air conditioner go out and it cost me $4600. It is good to know that I am covered when things like this happens. Don't wait until this happens to you. Hindsight is 20/20 and I wish I had it beforehand. No one thinks that it will happen but it will. Get coverage today with good customer service so far. Would recommend to a friend.

The Renewal is fast and easy. I just wish a written contract was available. Downloading an Emailed contract and the printing is not the easiest thing to do. Mail a written contract. All my contacts on the phone were very professional. If a written service could be added I would find that very helpful. Please add this service in the future. I think all other components of the renewals service operate quite efficiently.

I was very please with the customer service. The person that I talked to explained the policy well. I had some bad experience with home warranty. I was undecided with this one. It seem like it better I am trying it. I like the options that the company have. I would be glad to tell someone about this home warranty. I was very l happy when I got off the phone. There are some very good coverage in this policy. I have viewed other plans it one is the best I have seen yet. If there are any problems I will contact customer service.

It all began in July for a claim to replace drain pipes and faucet that needed replacing on my kitchen sink. Not even 1 of the 3 plumbers they told me to call would come to my house to do the job, so, with the approval of Select Home Warranty, I contacted a company I had used before. BUYER BEWARE! I was told all I would be responsible for would be my deductible for the repairs.

The agent explained everything in detail, he answered my questions - I'm very satisfied. I have, soon to be had - once I cancel my existing policy, a water line insurance policy with American Water Resources that costs me only $18 less than the policy I purchased, but protects me on far less items. As young home owners, a major issue with our home appliances would be very detrimental for us. The agent ran through all the plans - explained difference and added necessary coverage tailored to me. I wish I could have selected to lock in my rate for multiple years without having to pay upfront - I would have made a commitment with a cancellation penalty if given that choice, but oh well...I simply cannot afford to pay 5 years upfront today.

Great customer service. Left no unanswered questions and I will definitely be referring friends and family if they are ever in the market for home insurance. The price was also very competitive which I appreciated as I was looking around at different companies. Mark had the upmost customer service when I dealt with him on the phone which made this process efficient and quick. If I have any more question I know who to call.

Filed claim in the evening and was contacted by Select the next morning and had an appt with contractor the next day. This is my second claim. No status received from my first claim. The contractors seem a little janky. Selects staff are fairly polite. Still in the middle of my second claim and the contractor wants $275 for a test plus $45 service fee. We will see how it turns out. This claim will determine if I use them again.

Set up of initial Home Warranty, We have not actually used the home warranty yet. We just set it up for the purchase of our new home. I will be more than happy to write another review once/if we need to use the warranty service. We recently just filed a claim for our pool pump leaking. As soon as we hear back I will give a full review of our experience. Thanks in advance for all your help.

I am very pleased that I didn't go back to home warranty coverage because SELECT made me feel as if I was family and that they are here for me. Great price, coverage etc. The rep Chase was very professional and confident, offered great service and price. Offered me a discount for my military service. As a retired family we need to watch our money and get the best service for the buck. The buck stopped here, Thanks again for all your help with this Chase.

AC not cooling. Outside professional says it probably should be replaced. This is the unit's second malfunction in last 45 days. The cost of last visit was $233.00 and it has only been a short time and the unit is again in need of repair. The unit is between 12 and 15 years old and is the original model. My contact with Select says a provider will be presented to me in the next 48 hours, which is fine with me.

Abraham ** from Select Home Warranty called me and wanted to make sure that all my questions where being answered since there was a confusion with my renewal request. Not only did he answer all of my questions professionally and with knowledge he also helped me with my renewal process. Abraham made it easy and fast and even though with all of today's technology that is not easy to find. Mr. ** also pointed out the savings of today's transaction and helped me save some money as well. I would surely recommend Select Home Warranty and give them a thumbs up for excellent Customer Service.

My Air conditioning unit was having issues, so I called to schedule a service tech to come out, and it turned out to be a leak in the unit. The service tech let me know that he’d have to submit his findings to warranty, and that they’d be contacting me with there findings. The following day, I believe, I received a call and we were discussing the issue of the unit, and it turned out that the unit had a Freon leak in it. I wasn’t able to use the warranty as Freon leak repairs are not covered under the policy. I ended up deciding to get the unit replaced, since there were no guarantees sealing it would work, and the unit was pretty old as it looked and was.

Zach was very good at explaining your product. He took the time to answer all the questions I had. I didn't feel pushed. He did a excellent job. I felt comfortable doing business with him and felt he was truly concerned about my needs for the House and what my budget was. Being able to stay within my budget and get good service is key to me. Zach gave me the understanding I needed to make a wise choice. Thank you.

On 9/29/2019 I reported that my refrigerator is not working. It was not cooling the food. I called and placed a claim with the company. The following next day at around 3:00 pm I called to obtain some sort of update as to when a technician will be coming out. They stated that they have nothing as of yet. I called 48 hours later and yet the very rude customer service staff stated that they still have no available technician in Chicago. Let's keep in mind that this is the 3rd largest city in the US and yet they do not have anyone. I have lost all my food as of yesterday evening and today 10/2/2019 they stated I will have to continue to wait as there is nothing they can do. The lack of concern to this issue is unbelievable.

I called Select Home Warranty today, since I had not received an email confirming my new service I applied for online. The representative I spoke with resolved my issue quickly. He was able to provide the best possible value for the plan I was interested in. I signed up for the annual plan and the representative applied all the discounts I was entitled to. The representative made sure that I received all the information I needed regarding my plan.

This company has held me hostage for 21 days without any help except apology after apology on why my claim is still under review. I have 2 service calls from 2 companies that do not fix refrigerators and I am being asked to bring in another service call by the way at 60.00 each to tell me the same thing the first 2 did which us the compressor is broken. AND THEN LET IT GO UNDER REVIEW AGAIN to tell me they are not going to fix the problem. Manager will not talk to you on the phone and still will not call you back. I am beyond frustrated that I called my own company to fix, but then why did I pay for a warranty company to help me when things go bad. It is a scam to get your money. Frustrate you till you give up and they just keep and collect your money.

This company is a complete waste of money, they send unqualified idiots to service their claims, then refuse to pay their claims by tricking you into accepting a small reimbursement with a promise to do more later.

Extremely poor service and followups. I had an AC issue during peak summer and the dispatch team could not get Tech to come onsite for almost a week. I finally gave up and got the AC repaired myself (paid $650 but yet to receive my claim, SHW are approving $250). Second occasion is regarding my claim open for Oven repair. The claim was submitted on Sept 5th 2019, the Oven is still not repaired. I have already paid $45 as diagnostics fee to the tech. It's now almost 1 month that the issue is still not fixed. Very poor service.

Updated on 11/06/2019: I paid Select Home Warranty $440. Due to the fact that they screwed me on my claim, because they didn't cover labor, they only covered parts which I would have come out much better if I would have bought the parts myself, then they screwed me on my refund. I cancelled due to them screwing me. When I got my refund, it was even more short as my calculations were not adding up. Due to the fact that I cancelled because they screwed me, the $140 that they did pay to the plumber for the claim they screwed me, they deducted the $140 from my refund. UNBELIEVABLE!

Only call them once in the four months that I had the policy to look at my dishwasher. I made the claim on August 24, 2019 and today is Sept. 27, 2019 and no one has came out to look at it. Every tech that they assign to my claim tell me that they don't do business with them. I have spoken to several supervisors and the matter is still not resolved.

Please don’t buy any policy from this company. They are not accredited by BBB and they have over 3000 complaints on the BBB site. THEY ARE A SCAM!! They will never cover anything and always find a loophole to make sure they don’t cover anything. They expected me to have records for 3 years on a home I purchased a year ago. New homeowners BEWARE, they expect extended maintenance records on all your appliances and even with some documentation, they reject your claim. Worst warranty company with the worst customer service. Please Stay Away from them, pay a little bit more but at least you have coverage you can use.

This is a huge scam. Check BBB for my backup. This company has ripped me off over $1,000. They never sent out technicians. They said a tech could come but never did. They assigned and re assigned. Then someone came out to changed me $45 for diagnosis and now the leak is not covered. I called to try and get a refund but I am too late. Do not buy from this scam company.

Daniel ** knows his product! He made the process quick and easy and saved me money! The policy was emailed immediately after we hung up and I appreciate this so I don't have to keep checking my email for the paperwork.

I had American Home Shield, I was paying an arm and a leg to have that warranty service. I tried to cancel the service via phone call, after I hung up I assumed I was done with American Home Shield. Two months later I received a phone call that I owed $160 for not confirming the cancelation process. So I called back to fix it and seriously thinking about signing back up, then I was placed on hold for 15 minutes. I am done. I switched to Select Home warranty, Great customer service, I received a great deal. Thank you so much.

My a/c evaporator coil was freezing up so my house wasn't cooling off. Call Select and they sent Dx Solutions out. The guy contacted me and said it needed cleaning. I paid 200 dollars for nothing. That evening I had to call him back because my house was still 80°. He says it could be the evaporator coil. I then proceeded to call two other companies to give me estimate for fixing the problem. They walked up to the pipe outside near the condenser and immediately said I need a coil.

Called in to see why air conditioner isn't working. The gentleman taking my request was very professional and courteous even when I had to go outside and get ground level with my air conditioner unit in order to get the model number. I am sure he enjoyed the grunts and groans while I was crawling around and squeezing behind the unit. :) This is my first call for a home warranty call. I know it will be a good one. My daughter has this service and she is quite pleased. I know I will be too.

Team helped me to add additional coverage to my warranty to help get my leak fixed. When I first purchased it wasn’t explain fully with the additional coverage I would need to have my faucet fixed and leak. I thought the normal coverage would cover it. However I am pleased that I only have to pay this coverage for a year. They were quick to transfer me to the next person that needed to help me with this. I was only on the phone for about 15 min which is nice to not have to wait on the phone so long. The last guy I spoke to was very quick and even helped reprocess my claim so I didn’t have to talk to another person or have to go through the process all over again.

Fred ** helped sign me up and get more discounts than I was expecting. This will save me a bunch of money over what I was paying for my previous home warranty provider. I expect this will come in useful over time to avoid unexpected costs associated with appliance and system failure. Their coverage seems to be comparable to the other big names if not exceeding in coverage. I did not find another company that will cover roof leaks.

I need to have my freezer looked at as after the defrost cycle that water accumulates in the bottom of freezer and refreezes. There is a drainage problem and an issue with the ice not crushing. I suggest that you consider collecting the service call fees directly and not have the contractor collect as it appears my first contractor JUD Contracting has collected the fee and has stopped communicating with myself and the staff at Select Home Warranty.

The gentleman that help me was very knowledgeable and kind. He had all the answers to my questions. Thanks for helping me out with everything, I will more than happy to recommend my family and friends to this company. The salesman was mannerable. He said, "Yes ma'am," and, "No ma'am," "Please," and "Thank you." I usually don't give my comments about anyone but since he was so pleasant and nice and helpful I've decided to give him a great review. Most representatives can be rude and have no knowledge about their company. So I was very pleased and once again thank you...

I'm pretty satisfied with Select Home Warranty for my Home Warranty company. They are responsive to claims submitted and most items have been covered. Other than one time, I have received reimbursement checks in a timely fashion. I would like to see more contractor options/choices though. When I filled my pool in, I was able to swap out my pool coverage for sprinkler coverage and had a cost savings. I chose the 5 year plan and have found it to be a great investment for my home.

I inquired as to my current coverage to make sure I had protection on all my essential items in my home. Everyone I spoke to was very helpful and guided me through the process to add additional protection. The coverage and price for 3 additional years was acceptable. The only issue was the non-coverage of the pool heat pump. The language of the coverage includes pool heater, but no pool heat pump. Most pools are heated by heat pumps, so why isn't this item covered? Home a/c units are covered, what's the difference?

I have been shopping for a home warranty for a while. I called SHW and talked to Mark who explained me the benefits of the warranty and helped select the best warranty option for my house. Working with Mark was truly an enjoyable experience, no sales pressure or tricks. He emailed me my contract minutes after I completed the payment. I highly recommend SHW if you are looking for a home insurance. Thank you.

I received a call from Michele ** as I walked in the house. I had been looking for a home warranty plan. Michele gave me some very good information about Select Home Warranty and convinced me that it would be a very good company to go with. As I had already compared it with several more plans I knew it was the one that would be just what we needed. Thank you Michele.

I was looking a home warranty company, I went with SELECT because Andrew explained everything in detail and in the end offered the best deal. I ended up getting a multi year plan which provided the most benefits and least cost - a terrific value. The plan also is cancellable after one year with no penalty, They would prorate the amount and reimburse 4/5th of the payment. I have yet to try the service, and have not tried their website but am anxious to do so.

After a somewhat lengthy time on hold, which is not a big issue because I could put the phone on speaker, a customer service rep answered and was extremely pleasant. Since this is my first claim, he explained the process thoroughly. He also explained that more than one item would result in more than one claim and an additional service fee. This is new to me, as my prior service company did not operate in this manner. I have already received an email with the order number and the process again reiterated. Top-notch customer service so far.

We have had to replace the commode in our home a few months ago. It had a cracked and broken bowl that leaked and it would not hold water. The plumber was on time. He was very polite. He did a great job explaining what he would do. The plumber was very competent and he did a very good job.! Now it is a few months later and the commode functions well. There are no leaks no problems.

Customer Experience was fine. 1 year offer was good, but 5 year offer was not worth it. Got 3 month free on a one year contract. Not really happy with $45 payment each time someone has to come out. I had a different contract with a different company, and the visit was free. I wish that they would consider maybe increasing the price of the contract, but make it a free visit. Overall, pretty good deal.

File a Water Heater claim 9/24/19. Company denied the Claim via email the same day (1 hour later) without performing a physical assessment. I called the number provided and was spoken to rudely by a representative, ask to speak to a supervisor on duty. Initially told that there were no managers/supervisors working after business hour then told that he spoke to a supervisor that told him to tell me that she would tell me the same thing that he told me, how disrespectful, wasn't allowed to express my issues with the supervisor on duty, totally dismissed. I told the representative to immediately cancel my policy, don't renew my policy, don't take anymore monthly payments from my checking account. I will take my money elsewhere. What a rip off!!!

I initially called because I have a problem with my plumbing. I chose this company because the Select Warranty plan. I was satisfied with my customer service representative. She was knowledgeable and was able to help point me in the right direction. It was pleasant to talk to someone that seemed to know what they were talking about in order to minimize confusion and get me the help that I need. I would not hesitate to contact a customer service representative again if I need help again.

I can't speak too much, as all I did was talk on the phone about signing up. The person I spoke with was knowledgeable and friendly enough. I did call back to change my payment date, and that also was handled quickly. Not sure what else there is to say. We will see how things go when I make my first service call. The only reason I left AHS was because of a price increase. If I see Select is not working, I will just have to go back to AHS.

Ray the sale rep. was very friendly and gave me different options to consider which plan would be the best for us. It should fit our needs and also affordable at this moment. However, I told Ray that it sounds like a scam to pay so much money at once in order to save monthly payment. Anyway, if I find out this is one of the insurance scams, I will be definitely so disappointed. If not, then I got a good deal!

I'm please so far as the representative, Ray ** was very flexible with me on terms and pricing. Looking forward to 14 months of service with Select Home Warranty. We'll see how it works out. I do not know my account # just yet as I just ordered on Sunday the 22nd. but Ray ** is my account manager so I was told. I bought the premier package with most all featured, and was told I may add other features during the time of my subscription.

The salesman, Ray, was very informative, patient, friendly and helpful. He went over the various plans and prices with me and helped me to find the right plan for me. It appears to be a competitive price. He also worked with me on lowering the deductible. He was aware of and concerned with my budget. He made reasonable recommendations and did not push me to overspend. He went over the terms of the policy and various scenarios with me. I appreciated his time and attention. I look forward to seeing how the plan works.

Just purchased home warranty. Got a great and reasonable quote online but had some questions. The customer service was fast and helpful. Did not waste my time. So far everything is extremely reasonable. Now to see how well they do in the future when repairs are needed. I did receive another call from another customer service rep after and just reviewed what we had already set up but was quick to let me go. Looking forward to not having a large service fee when something breaks down.

I contacted Select Home Warranty and was connected to a very pleasant woman that answered some questions I had and took the information about my furnace breakdown. I was comforted by her knowledge and attitude. I am in the waiting stage for SHW to find a local technician and will be so happy when it is up and running again. It gets chilly in the mornings and I am glad it didn't wait until the dead of winter to breakdown.

I had to file claims on several of our appliances after having issues with them since moving into our new home. Mackey was nice, professional and patient as I had to file 3 claims and was on the phone with him for around 30 minutes. He explained things and answered my questions courteously. Hoping the scheduling of technicians to repair the items is just as smooth! The only negative was I had to wait on hold for quite a while for a representative to answer.

I was pleased with the price and information given by the sales person, David. I purchased a one year warrant on the first call. However I did feel he was a little pushy when trying to get me to purchase more that one year. Even though it was a good price I told him repeatedly I could not afford it and he continued to call me several times a day for two weeks. We'll see what happens if I end up having a claim as I've been told it is very difficult to get anything actually covered.

Fred did a good job explaining your product and offering ways to reduce my cost and offered me several non standard options. However, after I made it clear that I didn't want to spend extra money for a 5 year policy, he kept pushing by offering a 3 year policy. When I again said no, he actually asked my why I didn't want to spend the money. Quite frankly, I don't think it's any of Fred's business though I did tell him I had moving expenses I was dealing with. But Fred came very close to talking himself into a "NO!"

We have noticed a loud noise coming from our clothes washer and believe there is something wrong. I put in a claim online on Saturday night and I was contacted first thing Sunday morning to begin the process of possible repair. I was impressed on how fast Select Home Warranty responded to my concern. I then received a call on Monday morning to arrange a day and time for an inspector to come out to my house. We agreed on a day and time and I am looking forward to his appointment this week. I was very impressed with his politeness on the phone and his willingness to work with my schedule in setting up an appointment. I also like the suggestion to call me one hour before he was scheduled to be at my home so the appointment would go on without any interruptions.

Representative was kind, polite and knowledgeable. He explained the service agreement well. My questions were answered properly. The services were exceptionally stated and I hope to have a pleasant experience with this company. I asked about the rating with the BBB and I was told that this company's rating was number 1. If this is true I will recommend Select to family and friends. I called back with further questions and again it was a very pleasant experience.

Very professional people in the claims dept. I wasn't having much luck putting in the claim online but was completed with their help. Made it easy for a technology challenged person like me. Looking forward to having my dishwasher fixed.

Broken air conditioning. The person who answered was thorough and helpful. I will be able to say more once the issue is fixed, but I found the person who answered friendly and resourceful. It will be hard to know until the air conditioning is fixed, but last time, I did get a response within a half a day. They are quick to turn around service and find local people easily. I also liked that I didn't get pushed around to different automated responses when I called - I was able to get to a person pretty quickly, which I appreciated.

Mark ** was very polite and helpful and wasn't being a pushy salesperson. I would recommend this company to everybody. Very knowledgeable and I feel he helped me get the best deal possible for what I was looking for. Two thumbs up. He went over all the plans and what they covered and offered his number if I had any questions. My dad had just gotten signed up with Select a month ago and Mark was able to help me get something similar to what my dad got.

Our representative listened to our needs and tailored a customized plan to suit all of them. We now have an excellent affordable plan for years to come with no surprise rate increases. We appreciate the excellent value and personalized service. Being new rental property owners, we appreciate the partnership and personalised service we have received. We are confident that our home systems will be protected! We will promote your service to anyone looking for an affordable plan and reputable service.

Sam was an Excellent rep for the company. He was Patient. He was Professional. He was Knowledgeable. The plans presented were Cost effective. Would definitely recommend Select Home Warranty to all my clients, family and friends based on my experience today. Feeling very confident we have chosen wisely. Payment arrangements were very efficient. Wish we had engaged this service years ago! We have two homes and we were able to acquire affordable coverage for both of the properties.

The customer service representative assisted me in making a better choice in home warranties. I appreciate the explanation of the company's rating, the services offered and how they worked. I advised that I am a senior and was immediately offered a discount. The professionalism in which the call was handled was great. The customer service representative was pleasant, factual. All of my questions were answered (and although I seemed to ramble on, they listened and addressed issues I disclosed). I felt relieved that I am able to have a home warranty that fits my budget and my concerns for my home. Thank you Select Home Warranty. I truly appreciate your business!

My garage door opener needed to be replaced. I was offered 125.00 which will probably not pay for the labor to remove the old unit. Even after explaining that my husband is a double amputee and the garage is the best entryway for him. They will still not replace the unit with a like unit. I can't even cancel their service due to early termination I would owe them money. Never ever use Select Home Warranty, they do not want to cover your appliances. I only got 150.00 toward a new washing machine. It take forever to get the reimbursement checks. I will not renew my contract with them. And will not recommend them to anyone. I can't give them a STAR. Their service is horrible.

Roof leak. Select responded shortly after my claim submission. Conversation with representative was short but accurate and to the point. He confirmed details and informed me of next steps. No issues or concerns with the exchange. As well, the representative was courteous and respectful.

Customer service experience was great. All questions answered. I am a comparison shopper. After searching many sites, I am convinced this is the best option for me. I hope this review will encourage you to give Customer service a call. Write down of you your questions before calling as I did. This way you'll be sure when you make your decision. You want to protect your investment. A home warranty gives you peace of mind. The deductible quote I was given is 40% less than what I pay with the previous home warranty plan I used. I love to get a good deal! Currently there's a coupon that you can use to save money.

Typical pushy salesman pushed me to sign the contract and pay upfront. 4 months later my AC broke and after several calls and followups I was denied any support. Had to pay $4K for a new AC all by myself. STAY AWAY AS MUCH AS POSSIBLE. If need be, review the contract first before signing and you'll know that they cover NOTHING, especially on the HVAC equipment.

I have this home warranty for 3 years and by far this is the worst home warranty I have over 20 years. 1st. It takes more than 48 hours to give you a resolution and send a repair person. 2nd. Most of the time they will try as hard as they can to dispute your claim and tell you that "you are welcome to hire your own technician and you can send the receipt and dispute with them" and the new one I got today. I asked to repair a switch that is cover under my contract. But they are so dishonest that instead of sending a repair technician to do the job and pay the technician, SHW decided that my fan (where the switch is) can't be repair and they will pay $45 dollars so I can buy and install it myself. I WILL NEVER RECOMMEND SHW TO ANYONE.

My a/c was making a horrible noise and the fan had just about stopped so turned the unit off. When my son came over, I turned it back on and was continuing to make noise. Called in a service claim and the 2 persons I talked to were very helpful and courteous, and were very patience with me as I have a hard time understanding a lot of things and also, have a hearing loss.

The WORST company EVER! I have been trying to get my stove fixed since May 2019. We are now in Sept. 2019. After 4 failed techs they sent out they now deny my claim. I already paid the service fees of $100.00 per tech and now they offer me $150.00 cash pat out for a $1700.00 stove that is only 8 years old. Do not waste your money because they will not fix anything that cost more than the plan you purchased. After 4 months of waiting I've nothing but the run-around and emails thanking me for my patience and understanding. So now I have sent more than what it would have just cost me on my own to hire someone to come out and fix on my own. THIS IS A HORRIBLE COMPANY!!! Even the service techs they sent out talked about how bad this company was and warned me that they would probably not pay to have my stove repaired.

I have had two issues since I bought the policy. Both of the issues are unresolved thus far. The first one is an issue with my dryer for which they do not want to fix and just offer $ 150.00 if I buy a new dryer. When it was just a replacement of the control panel that was required. The second issue is with respect to my electrical wiring. I'm without power in three rooms for over 3 weeks now and they basically subcontracted me to a company called Star Quality Air who showed up after several days of delay and insisted I pay the deductible of $ 75.00 in cash which I did. They have since disappeared promising me to send the diagnosis to Select Home Warranty.

The rep. Was very professional and helpful. He explained very clearly. All I can really say at this time if they continue the action they started I would recommend this company. I have only been this resident for a year and hopefully will be for a long time to come and having company that very Professional is a big start and at the age of 55 and not really able to fix the items myself it a big help to have a company that provides warranty service to help with the maintenance of the new home we have purchased.

Pleased with reporting a claim. Fast and painless. I highly recommend Select Home Warranty. Called for ac repair and a technician was at my door the following day. I also had a garage door opener that has failed and they handled that claim promptly as well. I think that I got a good deal on the coverage for the amount of money that I spent with select warranty. It has already paid for itself and I am very pleased.

Our garage door isn't working so they sent out a garage person who has then submitted back to Select that a new unit is necessary. I am still waiting to hear back but am confident they will do what needs to be done to fix our issue, in a timely manner. At this point I am being charged for some of the outer parts that are not covered but I could see that clearly in the warranty that it wasn't covered by our warranty.

Polite and helpful. Explain to me what to expect from this company. I like value compared to my old company. I would recommend Select to my friends and family. The value is great and you get to choose your own plans... He sound very professional like he really understood what kind of company we was looking for our home appliances. He was diligent about how much the the full amount would cost versus the monthly rate when the policy would begin which month and the date payment is due. The only thing regarding payment that wasn't mentioned was the late fee - how many day before the late fee was added on to the payment. He was prompt responding back to my email address with additional information about the company.

The customer service was great. There was no wait time and the representative listened to my needs. There was a quick turnaround in the service call and the representative was easy to understand & communicate with to get my service completed. I would recommend Select Warranty to new homeowners looking to secure their home appliances. When I called back with additional information the representative was patient and glad to assist me in completing my service request.

In an effort to secure quotes for home warranties, I spoke to my current provider and immediately after I hung up I was contacted by your agent Fred **. Mr. ** was knowledgeable in responding to all my concerns and his offer by far was the most appealing. I am happy to be a Select customer and I am anticipating a good and perhaps renewal contract in the coming years. No the less we are senior citizens living on a fixed income and cannot afford to be unhappily extended if our partnership becomes one-sided but I have every confidence that based on Mr. ** enthusiastic pitch that this will never be the case. Once again the ** family is delighted to be part of the Select team.

I paid about 2200 for 6 years of coverage, but have yet to receive a detailed statement of what is covered and not covered and length of coverage. All I have is an email telling how to make a claim and I had to call to get that. Do I have 30 days to cancel and get a refund? Requiring 75 words is ridiculous, please cancel and refund or I will go online calling your business a scam. I hope you want to avoid that. Thanks, Wilbur.

The service was quick and easy with an agent that was knowledgeable and was very good. Although there is a discount for veterans and seniors in a 3 year rate, I would like to see a discount for veterans and seniors included in the 1 year rate. The overall coverage for the policy looks goods. The deductible is also reasonable for the service calls. The waiting period is similar to most of the home warranty plans.

Ray was very professional. He answered all my questions and helped me get the best deal. I received my Welcome letter and a copy of my contract within 5 minutes. He was able to lower my service call fee and I got 2 months free. I didn't even get finished looking at the ad when Ray called me. I'm getting a better deal with them than the company we've been with for 7 years. That company has raised our rates almost every year. Hopefully, this will not happen here. I would recommend Select Home Warranty to anyone.

My washing machine is not completing its cycle. When it gets to the spin cycle it does not drain the water. The water remains in the basin. I have tried on three separate occasions trying to get somebody to call me to address this problem. It has been a week actually over a week and I still have no operating washing machine. I have never had this problem in the past. My appliances have always been fixed in an appropriate time and I am very surprised that this has happened.

Daniel could not have been nicer on the phone and broke everything down for me and I never felt pressured to go for a higher plan. If submitting claims is as easy as talking to their sales staff then I think this will be a very easy company to work with, not to mention they let you choose your own contractors; that was very important for me. The 5 year deal was an absolutely exceptional deal and I would suggest everyone take a look at that. Loved that fact they give a military discount as well. I felt very valued as a customer to Daniel and was more than pleasant to work with. I would highly recommend them to anybody!!

Friendly people, good price. Ray ** explained everything to me in a way that was easy to understand. He was very quick to get back with me. The online chat person{Tracey} was also fast to get back with and done so while I was still talking to Mr. **. The price seemed fair and the coverage I opted covered everything I thought could go wrong{even had septic tank/line coverage} and that was great because I have a septic system.

Great customer service. The staff was friendly and the service was excellent. The person I talked with knew exactly what she was doing and was able to get me a work order. I have not had my appointment yet for my AC service. The website was easy to use to start the claim but initially I had to call customer service to get the claim started and I did submit the service request again because I didn’t get an email when I submitted the first request.

I called SHW about my dishwasher. My dishwasher originally cost 600.00. SHW sent out a company called TMT to perform the repair. The technician diagnosed the problem pump, heater and wand. Then for some reason TMT fired him. We called the TMT asking why it was taking two weeks to get back to us. They said that they fired the technician. Then we waited another week. I called back and they said they had the parts and were ready to come and finish the job. Well a young boy showed up without all the parts.

Catherine

Updated on 05/11/2020: Every time we've called they have answered quickly, listening to our problem and have given us instructions on what to do and what they will do. No need to call again and again, one call takes care of your problem. They are always polite and know what they are doing. We are glad that we bought the policy with this company. Recommend it to others.

Representatives were accommodating to my specific needs and questions. They were helpful in including specific things in the contract that I wanted to be pointed out in the contract. For example, they clarified that a roof leak would including patching the roof but does not include shingle replacement. They specifically added to my contract that water lines from the well house are covered under the contract as well as the sewer ejector pump. The senior plan is a great value and recommend it as the best value for seniors.

The service agent was very knowledgeable and happy to answer all of my questions and accommodate my needs. He told me about ways to reduce my annual costs while retaining the best coverage. I feel I got the best policy option available to me at the time. I would like to see additional exterior coverage added for things like water/sewage issues outside the house. I hope to continue using this policy for as long as I own a home.

We recently returned from a vacation to find our water heater leaking. We called Select Home warranty and received courteous prompt attention. Select Home Warranty found us a qualified company and that company called to schedule a technician to come inspect the water heater within a couple of days. The technician call the day of the scheduled appointment to ask if they could come the next day because they were to busy to come. We agreed and they came the next afternoon.. We are currently awaiting the replacement of the water heater. Thank you Select Home Warranty.

I just wish getting a service company would happen a little quicker, my air is out and I have several pets that are suffering so with 90 degree weather it's hard to function but I have always been happy with the service I've received.

I was calling around for home warranty companies and came across this one. I read some reviews and decided to call. Mark was super friendly and informative and gave me the best rate and awesome coverages, many that other warranty companies don't cover and for much less. They are pretty comparable to most others I called price wise but are always offering promotions that others aren't.. They say you get what you pay for, so we shall see, but so far just from customer service alone, it's been great. I look forward to doing business with them and having a peace of mind knowing they have my back should anything go wrong.

Your representative was helpful and let me know to expect a call from a local mechanic to set up a time for inspection. He also asked me for the model number and serial number of the garage door opener. Which was Chamberlain model #1280R serial #35593c-00187. Thank you for your help in this matter. My phone number is **. You can call 24 hours a day on any day of the week. I understand that it might take a couple of days for a mechanic to reply. Thanks again. David

Abraham ** was very knowledgeable and professional. He knows your business thoroughly. He is a bit pushy in that when he very completely explained the multiple-year plans and I said no, he couldn't leave it there and had to ask, "Do you see the value in signing on for a longer period"? As a Realtor I understand the idea of asking for the order three times, but I've never subscribed to it. Now, if he'd asked if I had any questions about the longer periods that would have been different, but asking if I understood the value after his complete explanation is a little condescending. No means no.

The plumber who serviced our problem, Rosario **, was highly professional, courteous, and thorough. Although the stoppage could not be repaired immediately due to having to access through the interior walls, Mr. **, tried every possible method to solve the problem without tearing into the wall. When it could not be immediately repaired, he contacted the Select office and we were immediately contacted by them for their processing of the claim. I highly recommend both Select Home Warranty and Mr. ** to anyone who needs to have their home taken care of.

Fred was persistent but professional in his approach. I think the service call fee is reasonable and the coverage seems to hit all areas. I have not received the copy of the policy yet so I have not looked it over and therefore have no comment about it. I have nothing more to say until I look over the account email when I get it or when a service is performed. The only other thing I can think of is that he could have gone into more detail as to how to make a claim, whether there is a waiting period before a claim can be made. And things like that. Also where a service person might be coming from and how quickly they would be able to come to assess the problem.

Setting up this warranty was very easy. I am hoping if we ever need to use this it will be the same! The coupon I received for paying for a year was very helpful. The agent was nice and very easy to deal with. It seems like a great value. I have had a home warranty with another company and the service was not as good as this one. I have high hopes with this company.

Our garage door failed to open and then when it did it failed to close. Called to inquire about a claim made yesterday. I was told the claim was in process. I should receive an email as soon as that process is completed. Received an email letting me know that my claim was in process and would receive another email letting me know who has been assigned to my claim. Waiting for the email letting me know who has been assigned to handle the job.

Read your policy documents and when you are offered extra months of coverage for free, make sure they show up on your policy. Although having an email from the salesperson, mine from 2018-2019 did not show up.

On August 27 my washer and dryer finally quit. I called Select Home Warranty to send out a technician. They emailed me to call and set up an appointment with a particular company which I did. I heard back from the assigned company that they don't work with Select because Select doesn't pay them for their work. I called Select back and they reassigned another company. I set up an appointment and they came out on Sept. 3rd. Their diagnosis was grim and I needed to have both appliances replaced. I paid the tech and expected to get an email from Select about the diagnosis. Sept 6th...I called Select to follow up on my claim. They stated that they would contact the tech for the diagnosis. Sept. 10, still haven't heard anything....called Select again. They stated they had no received the diagnosis yet and they would put me on hold and call the tech.

I filed a claim with Select Home Warranty because my air conditioning unit was not cooling enough on the evenings on August 28, 2019, They sent Integrity Heating & Cooling a HVAC company and diagnosed that my AC evaporator coil it needed to be replaced. One week later I call SHW and within an hour or two I got an email from Select Home Warranty that they were denying my claim because my policy does not cover Freon leaks. If the Freon runs on ALL the HVAC system and a component of the system is broken it is logic that will leak specially on a 15 years old system.

Select Home Warranty is a scam if anything major goes wrong. They fixed a clogged toilet I had without any issues, but when my furnace broke behind replacement they did not cover it. Told told me it’s in the fine print that don’t cover furnace leaking water. This company is a joke.

I faithfully sent payment to this warranty company and when my AC system stop working in the middle of a heatwave they denied my claim. I received a response stating "Your AC system has a Freon leak which is not covered under our policy and therefore your claim will be denied." No repairs or payments will be made. I have absolute no trust in this company and plan to follow up with the BBB to help ensure this does not happen to another consumer. I really feel like I've been totally scammed.

"Gold Care package" (HVAC/Plumbing/Electric/Hot water heat) coverage $349.99 for 12 months + 2 months free. Called on 7/31/2019. A/C not working... They sent out technician. (I paid $60) service fee...technician said burnt out Compressor fan and capacitor - to fix would be $545. SHW did not call next day to say if they would pay so I called them at 8;30 AM. Aug 1 and they said they would NOT PAY....

I am not sure why this company is on the top because I'll give them a ZERO. To start, they got overpaid by the Title Co. and have not returned the money. They told the Title Co. I can use the extra payment as part of my first service call. It did not happen that way. I called for service in regards to a water heater issue and they couldn't find any service provider available in my area to inspected. My husband had to crawl in the space and the water heater was only on pilot so we fixed it. Then I had an issue with the gas stove and we finally ended up just not using it.

Purchased a Home Warranty from Select Home Warranty on 10 May 19. The covered items included appliances and HVAC system for my condo. Claim filed on 28 Aug 19 for AC unit not cooling and for poor air flow. Western Air Control (Great Company) came out on 29 Aug 19 to look at the issue(s). They advised that the accumulator was faulty and leaking freon. Later I received a email from Select Home Warranty stating that my claim was denied because they do not cover freon leaks. I called Select Home Warranty to tell them that there is a freon leak because of a failed accumulator. Another company of my choice come out to evaluate my system. This company concurred with Western's finding but also found a failed coil which was also leaking freon. The coil would also freeze up from time to time. After not getting anywhere on the phone with Kristi, I asked to speak with a manager or supervisor.

I have purchased several home warranties from several different companies and this is my worst experience by far. They sent an unlicensed HVAC tech out who charged me $955 and never completed the work. Select Home Warranty denied any responsibility and would not return my calls. They kept saying "We don't cover Freon leaks." The unit doesn't even use Freon? And how about the tech you sent out taking my money and running?

We paid Select Home Warranty 4 years in advance. 899.99 for Platinum Care which covers AC, Pool etc. Well the compressor went out on the AC until Select Home warranty sent a technician out, and the AC technician created another issue that called for an electrical person to go out. We paid 2 service call fees. The electrician fixed the part, but the AC tech wrote up his information for the new compressor, and Select Home Warranty asked my husband for 3 years of tune up proof, before they would cover paying for the compressor. We do not get our AC serviced every year. So because I did not have the 3 years of proof of service, we had to shell out 1900.00 to pay for a new compressor, on top of the two service fees.

Worst experience I have had. Four months have passed since I bought this warranty. My ac on the second floor stopped working for me. I opened claim same day. Same day contractors gave estimate. Weekend only takes place on Wednesday, I received an email that they can only cover $ 150 and only if I have a service record. When buying a warranty, they didn’t tell me anything. My next question is, how much will repairs cost from my pocket? They answered 800 + $. At this moment their contractor calls me, I asked him the same question about the price, he answered me 600 + $. I lost confidence in them. Called the local family company. They arrived. They found a completely different problem that cost me only $ 425. And all this happens when in Texas 100 degree outside and kids sleep upstairs. Do not believe them. This is the worst company. I have claim number and all estimate and invoice.

I wish I could rate this company even lower. Each time we have called for a service we had to fight to have it covered. They were not honoring what was laid out in their contract, always finding a loophole. That is not as bad as the time for service. To have someone call me back, to determine whether a service was covered, took at least 48 hours. The last time I even bothered calling them (finally decided it was not even worth my time to call them) was a terrible situation that Select Home Warranty made even worse. My husband was out of town, and I was home alone with an infant. We were facing a severe winter storm, that I knew was going to shut down roads and businesses for a number of days, if not a week.

Abraham was quick and made the signup process super easy. He went over the different options and offered the one that gave me the most value for my money. He even went far as to split the payments for me so that I could keep the ideal plan and was quick to finalize the transaction and send me the proper documents. I ended up purchasing the best plan available with reasonable pricing. I hope to be a long time customer of Select Home Warranty... because my last home warranty ended up degrading over time.

The original service provider refused to service our a/c for Select Home Warranty. We cancelled the 5 year warranty contract on 2 properties and are still waiting for the pro rated credit as stated in the agreement. No warranty work or coverage was provided to our properties in question.

After waiting 11 days to get my response while my AC was not working, My claim was denied stating my ac issue was a freon leak, but the technician stated the reason I had a leak was because the condenser fan had gotten off track, causing the the vibrations to develop a slow leak in the coils. The reason for the ac not working is due to the condenser fan, not specifically the freon leak. Do not give this company any business.

There was a little confusion in the beginning---I was provided an expired plumbing company. But once we located the right service company they were very quick and came out the same day. They were dependable; on time and efficient. They were polite, knowledgeable, quick to call in the problem, great to work with; they even diagnosed a problem with my air conditioning condenser which was next to the water heater. So helpful! I am so glad I switched to this Home Warranty.

I recently called customer service to complain that the service technician never called or showed up for the scheduled appointment. Chester was my CS rep and he immediately apologized and explained my available options. He helped get a new provider and schedule a new appointment with them. Chester was very accommodating and friendly. No sooner I hung up the phone I received and email regarding the call and a text message from a new repair company. I schedule my best three available times and received a call from them minutes later. I am impressed with the speed all this took place in.

I looked up home warranty companies on the internet. After doing research I choose your company. When your rep called me he gave me a better deal than I was quoted on the internet. He was not trying to force me to buy which I liked. He went over all the cost and offered me more value for my money if I took the policy out for 5 years. I stuck with paying for one year to get a discount. I will see how it goes this year and renew once the contract expires.

My AC went out in my home suddenly. I was really distraught wondering how I was going to pay for that expense in this Texas heat. Then I remembered my warranty and I called the claim extension from the main line, gave them the info they needed. I told them what I thought the trouble was with my AC system and they got started and filed it right away. Easy process and a smooth transaction.

Very polite and personable. I enjoyed talking with him. Went over the policy and what was covered. $424.99 a year 2 extra months free. Each service call will be $60.00. Can call for service anytime. Applied on the computer and before I could read everything I got a call from Sol. Sol went over the 5 yr plan also but I didn't do it because I want to see how this company treats us since we are seniors.

Decided to go with this company after doing a comparison test on the internet. While still on the computer I received a call from a company representative (Fred **), he even offered me a discount and was able to tell me more about the company. Feeling more confident after reviewing the contract, for they cover far more than the other company that I was with and the service charge is a lot less. Thank you Fred!

Wow, fastest response I've ever had. It was very painless and Ben the representative was fast and answered all my questions. The price due to promotions made it perfect. I left American Home Shield because their customer service was overseas and I could not understand their representatives. I will be moving next year and this warranty is transferable at the same monthly cost. I look forward to working with Select Home Warranty. I hope to use them and get my money's worth.

The salesperson was so nice and knowledgeable! He was willing to work with me and answered all of my questions quickly and professionally. (And he had a great sense of humor!) He was understanding of my being skeptical of him being really from a company that I did business with and was able to provide enough information to me that I knew he was who he said he was versus all the scam calls we get. I look forward to seeing if the service lives up to what he said.

No water. 1st time claim. They said 24-48 hrs which is not acceptable so they said I could call a private service which I did. I need a new pump which is going to cost s-o-o-o-. That's where I stand... Your people were polite and helpful and very nice which is refreshing. Keep up the good work!!!!!!! I'm old fashion not use to putting stuff online. I'm lucky I can use the computer but so far so good. Hope this is all I will need!! God bless.

It was a pleasure working with Alan today. He helped me pick out my plan for our home warranty and answered all of my questions. He made me feel confident in my decision to purchase our home warranty with Select. He was very informative without being pushy. I went in to the call just looking for some answers and being prepared to be scammed but I ended the call with a huge sense of relief that we will be taken care of once we close on our new home. I would highly recommend Alan and Select Home Warranty and I look forward to working with them in our new home. Thanks Alan!!

Isaac **. was a pleasure to deal with. I called on last Friday after center was called. Received a voicemail Monday morning with a follow up return call even though I didn't leave a message which was great because I needed to purchase a plan for a client. He was quick, kind and helpful with a thorough knowledge and understanding on SHW plans and services. Knowing that I can call and have such people manning the line is such a comfort. Mahalo for your time!

Very easy to set up account, professional service and courteous. Sam was very good and helpful. I was extremely impressed by the way I was handled. Better than any other company I have dealt with. And I appreciate the answers that Sam had to my many questions. I mean this company is great, I mean the knowledge that Sam had for me. He told I could upgrade as I go along deep into my contract. I am looking forward to a long and prosperous relationship with Select Home Warranty company.

I purchased the platinum warranty and I called to use the warranty on my garage door opener. My husband went to leave for work and when he pressed the button the garage door opener started then the whole chain fell off. My husband got up there to look and the chain drive broke in half. Select Home Warranty sent me a contractor's number and I called to set up the service call. When the contractor arrived and he looked at the opener he said it was not repairable and said he would send the paper work into claims, and I waited and waited for claims to review mine.

I looked online at pricing and was interested but couldn't find the service fee. I Called the number for customer service trying to get more information but the wait times were long. After holding for 15 minutes I requested a callback but No one ever called me back. I got a text the next morning from Jeff and I called him back after work and he gave me the information I needed and we started my order. I haven't yet used the warranty yet so I can't review anything as far as the claims part of it at this point.

Select Home Warranty stood out from others in the home warranty service industry. Their website was easy to use to compare pricing and view home warranty packages and service options. They are a very competitive company who strives to earn your business and keep your business. The representatives have been very helpful and friendly, helping me find the best and cost effective package for my family and home. Although I don't look forward to having issues with my home in the future, I believe I am in good hands when the time comes. I would recommend Select Home Warranty to my friends and family.

Plumber was prompt and professional. Unknown what it will cost. A little worried about the cap on repair costs. Communication is ongoing and email is the way to go. Use of my current plumber is a plus. He normally refrains from home warranty companies but did it for me.

Positive experience. I already checked on replacement part but a technician will still be sent will take a couple of days for technician. Cannot open the fridge door until repaired. I could replace the handle myself. Just need a replacement handle shipped. Could have saved a technician visit. I feel the technician visit in this case is not a requirement which would save time and money.

This is the first time I'm using this service. I really hope my problems will be solved as it is difficult to function without a sink. Since this is the first time using this company it is very difficult to type additional information. I look forward to getting a timely response from Select Home Warranty.

Sales rep was no non-sense and to the point. He was not warm and fuzzy but he was real about getting the business handled. He understood that I have many choices. Money is the bottom line. Made a good offer. Hope plan is as good as he was. I have had bad experiences with your competitors; hope you are better. The plan looks great on paper.

We have been using Select Home Warranty for almost a year now for our home and 2 rental properties. We've made electrical claims, a claim for our pool, washer, dryer and A/C unit. They have denied 90% of the claims. I'm not even sure what we're paying for. On top of this, it takes about 3-4 for the company (At Home Services) to get a technician out to the property and then 2-3 days to deny the claim. This leaves us or our renters without A/C or a fridge for over a week. Please do not go with this company!

I called for repair. Let me state K&G is NOT AT FAULT. The shady warranty company is. My sprayer broke. However I called the manufacturer and they sent a whole replacement fixture. The services says he would have to charge me $199 because the $150 that I’m allowed was used up in him driving across town. Their providers have ZERO to do with my amount allotted for service. They bought no parts. I had the parts. I would have even paid the $45 difference but the man from overseas couldn’t understand that. So basically they had to take my NEW FIXTURE APART to take a piece off to replace the sprayer. Break it to fix it because the $150 includes the gas for them to drive across town. I will be canceling IMMEDIATELY. No where in the approval does it say the $150 is for the tech to drive across town. All a scam.

HVAC issue. The issue happened in a very hot summer day, and I believed no Home Warranty company could locate a technician promptly to come to fix it. Instead of allowing 48 hours as a rule to get me a technician, Select Home Warranty to allow me to find my own technician and reimburse the cost. This is a great service and a lot of value added to the program. We may face some very urgent problems, and then is the time to testify how the service is as a home warranty company. Select Home Warranty does a good job, which made me feel comfortable and safe. I really appreciate it.

I was very pleased with Michael ** today. He was very helpful and knowledgeable of the questions that I had. Hopefully I will have a good experience with your company because the last warranty company I had was not good. The contractors they had was not thorough and gave me wrong information about the issue that I was having. Looking forward to working with your company.

I am in a desperate need for a supervisor to call me back ASAP As soon As Possible. I am getting the run-around from your company. I requested a supervisor to call me Thursday and Friday no one has called. It's Monday. I need a call today. Flustrated with your customer service. I am not happy and I have paid my warranty up for 6 years. You all have made several mistakes. You have lost my contract that I renewed for 6 years. I paid upfront and you all had terminated my contract after taking my money. You all had my co-pay wrong. It is supposed to be $45 not 60. I called Thursday evening Friday evening and you all told me within 48 Hours someone would be out here. It is now Monday and you all can't seem to get it together. The contractor came out and we had to go through several people. We talk to customer service. We talked to we talked to the contract people and the approval people.

Updated on 11/26/2019: This was my first call to report a problem at my house. The representative was courteous, reassuring, and totally competent. Thank you so much! I trust that the technician who comes out to help us will be as helpful! I was given the parameters for a response, so I will see how that goes. Thanks, Jeana

The salesman called me immediately while I was still online looking at all the different home appliance protection plans. He was very helpful and explained everything very well. I have been pleased so far with this company. I hope that whenever I have to file a claim with Select that the claim will go as easily as it was to sign up. If that process goes as easy, then I will recommend them to other family members and friends.

I called in a claim for repair on the fridge that broke down. The representative who answered my call was prompt and courteous. When they asked questions, they were very patient while she waited for my responses. The rep spoke very clearly and she proceeded to give me the necessary next steps. I also asked questions about scheduling and local repair technician, which she promptly answered. I am very pleased with the customer service and will recommend to others.

Quick and courteous. They answered the phone quickly, looked up my account, took my information, told me the next steps in the process. Made sure all my contact information was correct. Told me I would be getting emails updating the process and I would be getting a call from a local service provider. Asked me if I had any more questions and I said no and she said to have a nice day. I said thank you and finished the call.

Hell-o. I was helped by Sol **. He was fast, informative and courteous, full of information, gave me a full explanation of coverage offered, very detailed. I was able to cover my pool and AC unit - explained the options of payment and let me choose the one best for me. Was very impressed with the rating found on the internet. Hoping my experience with them is good. Many Thanks.

It was very easy to file the claim for my leaking kitchen pipe and my smell coming from my bathroom faucet. The agent spoke clearly and was able to understand exactly what I was trying to convey to him. He was very polite, friendly and to the point. He gave me the information going forward for my claim and made sure I had my claim number. He was quick and precise. I'm happy with his service!

Called to get a repairman. The customer service representative helped to get my problem corrected quickly. I have to wait for 48hrs for someone to contact me for repairs. This I feel is a little longer to wait however at least someone is going to be out soon. I cannot give a review of the service company as of yet. Hopefully, they are quick and efficient and the problem is taken care and we have cool air again.

Late last night the air stop flowing into the house. We then shut the system down and tried resetting when that didn’t work we shut it off. We then called in this morning to file a claim. Got the claim file and now waiting to find out who will be sent out to get lt working again. I hope iris soon as the temperature is expected to be in the low nineties and as we are in our late seventies.

Hands down the best customer experience I have had in quite some time. Jonathan answered all my questions/concerns about the company. He talked to me about the company, coverages, and saving money. Who doesn't want to hear about that! By the end of our conversation I was sold. Signed up immediately. Many companies, so it seem, are moving more towards having "systems" answer the phone. It was nice to have a real person on the phone, someone who is knowledgeable about the company and its services, cares about establishing a relationship and you could tell Jonathan genuinely enjoys his work.

I appreciated the help from my customer service Ray. Ray offered me an additional 3 year coverage that I chose. Ray explained everything I needed to know and promptly sent my info to my emailed. I hope to have a good experience with your coverage because I have been very happy with Fidelity. I like that I was offered a lower payment than my current company. I was added to the VIP list that I really appreciate also.

Thank you so much for the customer friendly service I received today. The representative answered the phone in a timely manner and was able to answer and resolve all my questions in regard to my air condition repair service call status. The telephone prompts were easy and facilitated me talking to the right person the first time. The representative was also able to help me with question about my other policies as well. I would definitely recommend the The Select Home warranty group to other homeowners.

The young lady who took my info. was polite and prompt. Said they will contact me within 24 hours. I don't have the tech info. as of yet to confirm the promptness of the tech. or responding co. Hope to have my clothes washer fixed soon. This is my first call in the years I have had your services so we will see how it goes. Thank You and hope to hear from your tech. soon. Charles

Very pleased with the representative. He gave me information and answered all of my questions. He gave us options of packages to suit us best. We chose your company over others after speaking with your salesperson. We are retired and your plans and rates fit us and we are happy to have talked and learned more about your services. We felt we got the most coverage for the best price. I would recommend friends to contact your company.

It was a very pleasant experience signing up with Select Home Warranty. They were quick and knowledgeable. Made the process seamless and were respectful of my time. The process took at total of 10 mins or less and I was secured with gold status. The price was also the best out of 10 warranty companies that I did comparisons with. Thank you Select Home Warranty for your excellent service and support. It was a great choice and probably the best money I have ever spent as security of knowing if any major repair falls in my lap I know that Select Home Warranty is there to take care of my home and make sure that everything goes alright. Thank you so much. I’m happy to have found you guys that’s for sure!!!

We had a lot of questions over our new house Warranty. The service person answered all our questions and gave us advice on some of the issues. They ended up send me a new contract so I could gain more knowledge on coverage. Plus roof leaks are covered as well. Thank you. We are first time homebuyers so our knowledge wasn’t there. We really feel comfortable with Select Home Warranty. It’s a great price for the amount of coverage plus you can do monthly. It was definitely affordable for our budget.

When I called the first time a recording set my expectations that it would take over 2 minutes or I could request a callback and "keep my place in line". I selected the callback. 2 hours and 15 minutes later I called back. I held for about 7 minutes hearing a 2 minute message 2 times. The representative was polite and efficient making it a quick process and answered all of my concerns. Kudos.. Excellent customer service.

Sam ** was very helpfully in explaining coverage and after I committed to purchasing, offered me opportunities to take advantage of discounts and locking in price. Sam is very thorough, professional and yet make you feel comfortable and not pressure. I feel I have good understanding. I signed up to get 2 extra free months, then extended to a 5 year with one free year. Expect 72 months plus 2 extra months. Not sure 2 extra months are reflected in my contract.

My Sales Professional was thorough explaining all options for service. My questions were all answered and my experience was a very positive one. The telephone call came within 24 hours of my signup and the information that I learned during the call helped me in choosing the right plan for my household. I liked the plan's feature of a low co-pay and the additional two month's of service included with the annual plan. I would recommend this company to others.

I was pleased with Abraham. Helpful. Easy to talked to. Satisfied with his recommendations. Able to convinced me even though I am with other company that am dealing with. Able to recommend me to start in monthly payment till I can check my monthly budget because I am on fix income. Both my husband and myself are seniors and our budget is limited. Abraham gave me a good discount. He did mention discount is only good for today due to holiday discount. I changed to this company because as per Abraham the company do weekend service too.

The Customer Service Representative was very informative and straight to the point. I receive the call from him. He got me verified my information and took care of my need. He didn’t waste my time nor argue. He helped me with my concern and try to fix it as soon as possible. I had a great experience and I think that we need more competent Representative like him. He was very knowledgeable. Thank you for not wasting my time and took matters in your hand without any issues.

Was very professional and attentive. This is our first time ever utilising your service, so it was refreshing to know I spoke to a physical being and not a answering service. Will make sure to share my experience with others. Pray the technician is just as professional as the company when they contact us. Thank you. Thank you. Thank you. Plus we have out of town company arriving this evening, so I am a little embarrassed to say the least that this has happened.

I have just moved to my forever home. I had all the appliances and A/C checked out and paid out of pocket. I know service calls are costly and after comparing the top 3 home warranty providers, Select offers more for less. The agent on the phone was helpful in helping me decide and offered alternatives for payment plans to get free months. If the rest of my experience with the company goes as well as my introduction this 1st day, it will be a great relationship started. Appreciative of your help already!

Representative was very helpful and was able to find best fit for me and my home. Hope claims work the same way. Rates high on customer satisfaction on many websites I researched. Was able to go over many plans and what they covered. Was able to find best way to fit a multi year plan. Customer service representative also offered premier package allowing for weekend and holiday service calls with no delay or wait time.

Customer service was quick and offered the best quote I’ve received yet. The customer service agent called before I could finish getting a quote online, he was that fast. He was well informed and answered my questions well. He also gave me different payment options that work with my budget. The offer I received was lowered even more when I agreed to pay 1/2 now and 1/2 in 30 days. That made the deal even sweeter. I’m looking forward to working with Select. I most definitely will be referring Select to other friends. Thank you!

The gentleman was professional and not pushy and respectful. Was thorough in describing the benefits and advantages of the program. He offered discounts and additional services not shown on the online page. He also provided contact information for any needed warranty repair. He offered me 2 months free for prepaying services. He instructed me on how to contact Select Home Warranty for any item that may need repairs and offered me a way to save money and not buying unnecessary additional services.

Called to report a claim on a clothes washer. Contractor attempted to repair, was unable to do so. Was referred to a contractor who is no longer taking work for SHW. Was referred to a contractor who does not serve this town. Was referred to a contractor who does not work on that brand of washer. Was referred (again!) to each of these, no of whom is capable of performing the repair without a phone call, in spite of multiple calls indicating the problem at hand.

We called Select Home Warranty with some questions about the plans and options which we were trying to understand from the website. The representative who we talk to clarified how things worked and mentioned a promotion that we were unaware of. He was able to get an even better deal which made Select Home Warranty the most effective choice for a highly rated company. Coverage for Sprinklers System was a big plus in our situation. Great Service!!!

Have talked with three (3) company agents and found Sol ** to be the best. His knowledge and understanding of my needs convinced me to go with Select Home Warranty. I would recommend him and Select Home Warranty to my friends and neighbors. Additionally, the friiendly attitude and knowledge of the industry demonstrate by your agent was excellent and I felt quite comfortable in making my decision to go with Select. Home Warranty. Also, there is a tremendous competition between the various companies, and I found it much easier to make an informed decision after talking with your agent. Thank you for providing this service and I look forward to a mutually satisfactory relationship. Semper Fi, Maj.

I had a good experience with placing the claim to get a Tech. However in getting approval you need to have the Representative speak a little more clearly and have a better knowledge on how to process the claim. Please let the customer know on the reimbursement process as to how one gets their monies back. All in all the process went as good as I expected. Please screen the Techs a lot more. The First company you sent out was Myrtle Beach Appliance and they were the worst.

Customer Service was very kind and helpful. The local company contacted me quickly and we set up an appointment for them to come to my home and service my washing machine. I am impressed that there was a person to answer my call at 4:30 AM and I can set up a service call around my work schedule. I hope that the service company is as prompt and professional when they come to my home.

They are good about approving and being fair. I take care of my appliances and they have approved both repairs. I usually don't use the warranty though and only call in a claim when necessary because I sometimes just buy new appliances if I find good deals on them. Sometimes I see bad reviews about these warranty companies not approving claims, but sometimes I think it comes down to people not taking very good care of their appliances to begin with.