Select Home Warranty Reviews

They use fine print, they don't have 3rd party technicians to send, they use process to beat you down. Had microwave go bad in a built-in model, called them, based on age,model they gave $185 said to get it replaced and send the invoice-then they will send a form to fill then they will send a check. Use process to beat you down. When I tried to cancel - they want $75/and prorate again use the fine print to nickel and dime you - stay from them. Or pay more and get First American.

Great warranty for your home. Conner was nice enough to explain everything in detail for the coverage. Well done Conner! Thanks for this peace of mind. Will be recommending home warranty to my family and friends. One of the best home warranties out there that I have seen after doing my research.

This company is crooked and runs a racket. Here's the short: Customer submits a claim. Technician comes to collect his fee and submits a report causing any repairs to be denied. Technician spends 5 minutes to make $75, never to return, and SHM doesn't have to pay out for a claim. Simple and easy. The customer (you) loses. Do not engage.

The service company was prompt in responding to my call and made the initial service call in a timely manner. The serviceman called before coming so I did not have to waste time waiting. Serviceman practiced COVID-19 safety precautions, wore a mask, used gloves. Serviceman explained the problem and how he would resolve it. Also, brought shoe coverings to avoid bringing outside soil from shoes into the house.

The sales rep was polite and professional. I haven’t used the service yet so I have no comment on its virtues. I opted for the multi-year contract at his suggestion. I did that because he assured me it was fully cancellable.

I honestly don't have any more time to give to this company, so I will keep it short here and move on. Do not protect your home with Select Home Warranty!!! I had two homes with them protected for 3 years and had to cancel both after a year when I realized nothing is going to change with them. They will give you more headaches than peace of mind when it's time to filing a claim or reimbursement. Worst off, it that when I called to cancel, they kept hanging up the call on me, I had to call multiple times, they refused to disclose my refund balance and said a billing agent will follow up with me later. Long story short, they tried to steal my balance to force me not to cancel, but it was not worth it anymore so I still canceled.

Greg my sales rep was very knowledgeable & helpful. I hope I don’t have to use the warranty for a long time, however, if I do I feel strongly that I will be covered. I also purchased the multi year warranty as I was given such a great deal. It also helps lock I the price for the future & lowers the service fee.

I was shopping for a better home warranty. I got some quotes and some calls, but was not convince. I talk to Abraham and he offer me a really good deal. So hopefully when the time comes they actually cover everything without a problem. I love their service so far.

Dishwasher needed repair and agent was helpful in guiding me through the process and get my claim processing done in a timely manner. Overall, I'm satisfied with getting this warranty protection. I'm happy with the coverage and feel like the warranty is a good value for me and my family.

They are fast and courteous. Always helpful and ready to set you up with a contractor right away. And again very nice on the phone and fast try to help and get things taken care of right away. Everyone I talked to is super nice, intelligent and understanding. Never have any issues when making a claim they always are on top of everything and get you to someone to help as fast as possible.

Sam was very helpful. Even convinced me to buy 3 years of coverage. I looked at other warranties and they only wanted to cover most things for 90 days but you pay for an 18-month warranty. I’m happy I called. I can’t wait to move into my new house. Hopefully, there will not be any issues.

Clogged kitchen sink. This is my first time requiring a repair in my home. When I called Select, I was greeted by a very professional and courteous person that was so eager to help. I received an email almost immediately after the phone call confirming I would be hearing from a tech in my area very soon. Thank you in advance!

We switched from another home warranty company to Select Home Warranty and we are impressed so far. The level of customer service is wonderful! Definitely more coverage than we had and more affordable. We have only put in one call so far, but it was quick and easy! Absolutely would recommend!

Today, Grant at Dunmire Garage Door Repair came out to fix my broken spring in my garage door. While the claim was not included in my policy I was still pleased with the overall service from the warranty company and very satisfied thus far with the service vendor that did the repair work. He was prompt and efficient and I would very much use him again. Thanks.

Dishwasher would not work. Electronic controls inoperable. Repairman says to replace. The steam from the unit historically destroys the electronics and requires the unit to be rebuilt which is more expensive than a replacement unit. Repairman says to choose a front panel analog control rather than an in the door electronic unit.

I was really please with the service I received. During our call I could hear the rep but she could hear me. The call was dropped and within a minute she was calling me back. She apologized for the interruption and continued taking my claim. I was impressed because normally when that happens you don't get that callback. She was very detailed about her next step and the process going forward. A really pleasant experience..

I was researching Home Warranty companies to compare prices and customer reviews. I requested a quote from Select Home and immediately received a phone call from Abraham **. He went over the coverage and the best option for me. I am well pleased. I hope I do not have to use this service but have peace of mind that it is there if needed.

Dishwasher repair/Claim: Was told verbally that the process would be if approved the total repair costs or reimbursement invoice of new unit. They accepted the claim and then they changed their mind to only replacement value which is 1/10 of the costs. When they would send emails about response timeframes they were almost always outside of those timeframes and much slower to respond. They would dispatch people outside of my area, then the contractor would cancel and then SHW would not task another outfit. Ultimately, I had to look and find my own contractor after a week of hassling with SHW. This is actually my second bad experience with Select Home Warranty and would not recommend them.

We needed a policy for the house we were selling and the house we were buying. Belinda was a pleasure to work with. She was polite and prompt to respond. She made great recommendations and gave us a very good deal. Although we have not had to make a call for any repairs yet, we are very pleased with our experience with Select Home Warranty thus far.

I was shopping for home warranty for my new home in Florida when I stopped by Select. The level of explanation and consideration provided by the seller Tom was a decisive factor in order to decide to get my warranty with them. They have a well balanced coverage and reasonable fees.

Purchasing the warranty was an easy experience. I do wish their website had the full terms (service call fee, exclusions, sample contract, etc.) available. I ended up talking with a rep on the phone to learn these aspects. I hope the experience if I need service is as smooth as the purchasing process.

Very friendly and helpful on the phone. Was able to get me a better deal than anywhere else. Would recommend to anyone. Great value for a great price. They said my service location had a wide range of coverage and same day service. Glad to have some peace of mind, knowing if anything major happens in covered.

Select Home Warranty was recommended by a friend who is also a realtor. When I called the customer service representative was friendly and worked with me to find the best plan for my needs. He was able to apply additional discounts and made it easier to lock in a good rate, which allowed me to purchase a multi-year plan so I don't have to worry about rates going up each year or remembering to renew.

On the website the information was not clear so I called and got someone right away. The call was knowledgeable, easy transaction. Gave me information and recommended a good deal. I was unsure of what I wanted or needed and the gentleman gave me good information and recommended a great promotional deal. I would definitely recommend a friends or a family member. I had another question and called back got the same man and he knew me right away. He answered my question and processed my payment quickly.

Sales person was very helpful and explained all options and was willing to help me with the best possible coverage for the least amount of money. My policy came by email within 5 minutes of the end of our call. I would recommend this company for anyone looking for home warranty.

I was very pleased with the assistance I received from Mo. He was very pleasant and helpful. He was able to explain all of the coverage and answer all of my questions. With his help, I was able to purchase two more plans for my rental properties. Thank you Mo.

Sent a request for delivery of my policy that I paid for on Apr 17, 2020. I got call back the same day and the policy was delivered that night by email. I wish I need not have to make the call get my policy. It should have been delivered when I paid for it.

Alan ** was Excellent and very diligent during the home warranty purchase process. He answered all questions and provided us a great deal. Hassle free, very professional. I would recommend Alan and SELECT Home Warranty to anyone and plan on doing business with them in the future. Thank You for providing great customer service!

I had gone online to check this company out. The minute I entered our phone number, our phone rang and it was Jake **. He explained everything very clearly and we knew we had to switch to this service immediately. Very impressed with his presentation. We like the way the service is set up and the pricing is terrific!

My customer service representative Steven ** was polite and very knowledgeable. He located my quote and assisted me with answers I needed to make this company a choice. I'm praying they have dependable/experienced contractors. I am very satisfied with my service fee and the quick delivery of my contract. I look forward to doing business with them if need be in the future. It's worth the yearly cost.

I spoke with Mark ** who was very professional and not only answered question but made suggestions that help to guide us in our decision making process. I will be contacting a veteran friend who is looking for a home warranty after reviewing my contract. It's all great so far. Thanks!

Jordan, he Answers all the questions I had about the coverage. Explain how the coverage work. He was courteous and knowledgeable about the company. Explain how if appliances or other items could not be repaired they would be replace. He had great energy and positivity that this company will work for me.

I have multiple claims filed in just a half year, thanks to this insurance, all my claims got resolved instantly. The local service companies they dispatched are great. It covered almost all my claims, I just extended my policy in advance, probably I will use this insurance life-time. It's transferable national wide. No worry anymore. It's really a inner peace for my house.

A friend refer me to this company and I cant be happier to have their services now! This company offers great prices, great services and great customer service experience. Enrollment process is as easy as it gets. I will highly recommend it to all my family and friends. Thank you Select Home for giving me some peace of mind.

Bought this policy 3 years ago and did the 3 year plan, never filed a claim until 3 weeks before policy needed to be renewed. Called and had to get them to look up my policy and prayed it was still active. Living 6 hours away from this home that we were renting out I did not need another headache. They filed my claim quickly, easily, and only cost me the service fee. I am actually going to check into getting a policy on my new home due to how easy this was to navigate.

Just signed a contract. The agent was friendly and helpful. I am hopeful that the experience will continue. Seems to be a fair price and experience. Looking forward to doing business with the company. Agent was helpful. The agent answered all of my questions. No pressure in the sales process.

It was quick, easy and an excellent experience. I would highly recommend it and would re-up. It was at a great price and very easy to sign up. Highly rated across the board. Overall the entire process was enjoyable. I have had another company preciously for my home warranty and was very unhappy with the customer service. This was a very different experience.

I called Customer Service regarding my AC unit. They sent out a reputable Company the next day who Did a great job on pointing out the issues With my AC unit. Customer Care reviewed my claim promptly and provided their input on a resolution. I would recommend Select to anyone at anytime. Kettely **

I've submitted a couple requests online, and they have been very quick to response either with a contractor or an alternative solution. The contractor that came out to assist with the first issue was thorough, pleasant to deal with and offer additional cleaning service for our HVAC(which we needed) at a very reason price. So far... great customer service! I would most certainly go with the Platinum package.

I had a glass top stove that suffered a crack. I have attempted to secure a repair for over 6 weeks and have had no results. The company advised they could not locate any one to come to my area to complete repairs. I was advised it was my responsibility to locate someone have the repairs completed and pay for the repairs and they would do there best to repay me. I have asked to speak with supervisor and manager but I was advised they do not have any. I asked to cancel my contract and refund my money. I was advised they never refund money. I would stay away from this company.

Zachary provides very helpful information and answered all my questions very professionally. He was very knowledgeable and left me feeling reassured that I made the right decision. He also returned my call very promptly. My last experience with a home Warranty company wasn’t very good, but so far, my dealings with Select has been very positive.

The customer service that Select Home Warranty gives to customers is excellent. Also the coverage that you get and the price point is amazing. I researched other companies and they did not cover the different appliances and other things that select covers. I would definitely recommend to others. I could not ask for better customer service from a warranty company. I feel so much better and can breathe easier knowing that my home is covered from any surprise breakdowns. The deductible is also reasonable compared to the cost of having a company coming out to do a service.

Very polite and helpful customer service. Agent worked to find the best deals possible and offer all that was available. Very easy to order and get warranty in place. I will glad to refer Select Home Warranty to others. Also, as being a realtor, I will be happy to refer to my clients to Select Home Warranty to use in their home warranty purchases.

The original response from Select Home warranty was made quickly, but confusing. I was not available to answer the phone and the voice message was given so rapidly that it took 8 tries to determine the telephone number to return. When I finally got that the response to my call was immediate and helpful.

We had a very good experience. The dispatch team was very attentive and great! They told us because it is the AC, they will have someone contact us within 24 hours. They said they work fast on AC problems so we are happy! Great service and a great experience. We are so glad we have Select Home Warranty.

After calling in for a quote, I was greeted quickly and quoted a reasonable rate. I’ve paid another company for years that charged more and had unacceptable customer service. I recommend this company. More items are covered and the service fee is less than other company. The price is about half of what I paid for before. This company answers your call quickly. So far, so good.

I am a brand new first time homeowner. I knew it would be a good idea to make sure my house was protected. The agent patiently explained all the options available to me and answered of all my questions! Great to know I have coverage in the event of something unexpected.

Our dishwasher is now down. Contact with your phone representative was excellent. The call was answered immediately and the process to find a technician for this problem has begun promptly. She was knowledgeable and friendly. She made the process easy. She was very sympathetic to our needs and was able to help me even though I am handicapped and could not reach some information.

I applied for your warranty program, the agent on the phone was very nice and answered all my questions. This was a quick and easy process, I would recommend anyone to try this company. Thank you for being so helpful to me and I hope I will enjoy this experience from now on. You never know what can happen in the future so it's good to have peace of mind.

Sean was great and explained all the details, have spoken to him a number of times and very quick to respond with clear and accurate responses. The options offered is great, the multi year policy gives great discounts and you have the option to stop and get refunded the months not used.

My Water pressure in house is very low, we are on a well. Called Select Home Warranty and they immediately started looking for a Service Company to come out to check problem. I am waiting on Select to find me a contractor at this time, in all fairness it's only been 3 hours of business hours for them to get with a contractor. The associates at SHW have been very professional and helpful.

The company promised that it has repair service people in my area. When I called to get service for washing machine and A/C they took about a week and emailed me that there was none in my area. I had to find one. I had to pay for the person coming to look and then diagnosis. The cost of the person coming was not covered.

I was given very helpful information and guidance on purchasing my home warranty. All of my concerns were addressed. I am very happy with the customer service that was provided to me. Once again, great service. Great agent on the phone. Great experience overall. Will recommend to friends and family.

Very quick response time. Answered the phone right away and was very professional and helpful. Explained what to expect and different options. Also what to do in case we were to move. Have personal phone numbers in order to reach out. Friendly customer service. High reviews online, looking forward to moving forward with this company for my home protection.

My initial contact and customer service experience was excellent. My advisor was very professional and knowledgeable. He informed me of the various plans and their pro and cons, as well as the coverage and costs. I believe I made the right choice and certainly will tell my Realtor and friends about Select Warranty.

Water Heater Outage. WOW! What amazing customer service and follow up notifications of your work order. The Customer Service was friendly and walk me through the claim process. I felt reassured and amazed with follow up communication. My tech coming out today 48hrs after my Sunday call. So far I’m impressed with the service.

Select Home Warranty designated an appliance repair company named Hi Tek Electronics, to evaluate my malfunctioning washer. Technician arrived wearing a mask & gloves. He demonstrated that he was knowledgeable, proficient, experienced, polite & professional. Rare to encounter exemplary companies! Final determination of underlying issue submitted. Select Home Warranty positively responded to claim within 24 hours. Great service experience!

I have peace of mind that I have coverage if in need. My experience as a new customer was hassle free. This company has pleasant and knowledgeable customer service representatives. My coverage was specific to my individual need. The application process was thorough and easy. What can I say. Thanks. Kimberly

AC unit will not turn off. The condenser runs all the time. Was told I would receive an email with the contact information I need to get it repaired. Still have not received a contact no. to get it repaired. Would appreciate this information so I can get it repaired. Thank you.

Was very pleased with the honesty of the individual I had spoken with. Was being offered coverage by another company but felt they were very pushy and just wanted to undercut Select's prices. I am confident that I've made a good decision in picking Select as my company. Thank you.

After doing much research we decided this was the company for us. We spoke with an agent and he was very well versed with the policies and my husband and I felt very comfortable with our decision to chose Select Home Warranty. Thank you very much for the Great Customer Service! Great customer service!

I was searching for a good home warranty and viewing each one. Select Home Warranty Representative took the time to talk to me and explain to me about each and everything they had to offer me to cover our home we just purchased. He was very informative and very helpful. I look forward to my first year knowing that I am covered.

The advisor went through everything with me and explained my questions. He was helpful and I am glad I was able to have a advisor like him to help me. I had quite a few home warranty companies call me and they were not happy when I said I needed to talk to my husband first, Select was not like that.

Quick and friendly rep handled my claim professionally. Said microwave would be replaced as it was cheaper than serving and parts. This is my first experience with Select Home Warranty so I will wait to see if the replace microwave is as good as the KitchenAid which I have now.

A/C Issue. Could not be more pleased. Technician from Air Comfort Control showed up on time. Was diligent in reviewing the situation and resolved it on the spot. I would recommend this service to anyone and will post support in our HOA website. This is well worth the investment whether monthly or annually.

My claim was processed Within an hour, very impressive. When my friend told me about getting this extra warranty I was really skeptical but within three months it actually came to use not for something too expensive but it’s impressive that you were able to process it within hours. Thank you Select Home Warranty.

Plumber had to wait for Select Home Warranty to approve prior to repairs. He had to come back the next day to prevent being late to his other appts. He came back the next morning to start & complete the job. He was timely in the repair under an hour.

Enjoyed speaking with Richard. He understood my needs and answered all my questions. He then provided more than one great service plan option. I look forward to doing business with Select Home Warranty. If their field service is as good as their communication and sales team, this should be a great partnership.

My A/C unit in my house stop working abruptly! It's at least 83 degrees inside or higher. When I called and talked to the representative he was very polite and understanding. And took good care of us, now we're waiting on a call from the dispatcher. Hopefully they can get out here tonight. Thanks a lot.

I was very pleased with my interaction with the sales rep when inquiring about a Home Warranty plan for my rental. I was offered significant discounts for an extended program of coverage. Information was clear, and terms regarding payment, coverage, refunds, and savings were well explained. I was pleasantly surprised and the process was swift and easy.

The representative was extremely helpful, patient and thorough with his help in acquiring these services. He made sure to explain billing, contract and even offered additional ways to save. I look forward to having this company help with any repairs that might occur! I feel as if the coverage, price and fee for service orders is fair and affordable. The coverage is more inclusive than other companies I have dealt with in the past!

The customer service support provided was very helpful in helping me to understand what I needed to do to obtain the necessary coverage for getting my ice maker covered. I was transferred to the necessary department without waiting for a long period of time. Each customer service person I spoke with was understanding and very polite.

The sales agent was courteous, patient, and very knowledgeable. Offered me many different plans and ways to save more money. The plan seems well worth the money, and it gives us peace of mind to know our home is taken care of. We've used this company before, and never had issues previously. We're excited to have another home warranty.

Used the warranty for the first time...So many calls in and no responses. Very frustrated. Promised a call back and nothing. Meanwhile we are suffering with no a/c in Texas. This company is great when you are purchasing the warranty but then leave you high and dry when you need to use it! Do not buy from this company!

We had a few miscommunications in the beginning getting the service set up but in the end it was resolved with the representative being calm and courteous. We got the contract we needed and all the services covered For our new home. The representatives handled all of our needs in a timely manner.

My representative was very polite and respectful. Attentive. I thank you for the service. I appreciate the communication and I am grateful that you guys are here to help me. I don't have the time or the money to fix some of these problems. I look forward to your future assistance.

Select Home warranties contacted contractor to repair my air conditioner. The contractor never called. I called contractor. They said they would schedule a time for repairs. They did not schedule it. I called select home again and they spoke to contractor and straightened it out. Contractor will call with time they will be out to repair air conditioner.

I found Select Home Warranty was priced aggressively compared to other insurance companies I researched. I was even able to have my pool equipment covered for a small monthly fee. I am looking forward to now enjoy our house and pool without the worry of big repairs!!!! Thank you to the team at Select Home Warranty for making onboarding so easy!!

June 27, upon finishing with me on details of the former claim, giving me peace of mind on that matter, Andrew connected me with another customer service rep, that being Tory who assisted me with this claim. I was very please with his assistance and service on this claim. Thanks Tory! Sincerely, Virginia ** 6/29/2020

I contacted Select Home Warranty because I was shopping around for a good renewal rate for my home warranty. I contacted several servicers and was not happy with their quotes - including the company I was with. Within minutes of contacting Select, I had a quote that fit my needs and program terms were great. I received a better rate than the company I was previously with and I am very happy.

It was a pleasure working with Bruce and he was very knowledgeable and helpful with this process. He explained the full process with all the details. He was able to get me the best rates and incentives he could. I wish more people was willing to help out as he was. Thanks again Bruce!!

Some of my fuses are apparently blown as outlets in bedrooms aren’t working and WIFI is out too because router can’t be plugged into working outlet. I filed claim late last night and have been contacted already by a local electrician to solve my problem. Hopefully they can come today or tomorrow.

The claim department responded quickly. Easy to file a claim. The service is 24/7. I called in around 1 at night and they were still open. I was having a problem with the online claming but they help me over the phone. Thank you so much. Highly recommended to you purchase the select home warranty.

Overall, we have been pleased with Select Home Warranty. However, we have not been satisfied with the caliber of the service repair people sent to our home to make repairs. Most are not from the area and do not speak very good English. We have had issues with several repair persons in that one person exacerbated the problem causing additional damage to our appliance and another complaining that the distance was too fa for him to travel.

I am satisfied with my experience with Select Home Warranty Program. My garbage disposal went out and they approved replacement the same day. The customer service representative was very patient and courteous with me through my confusion and many questions. I would definitely recommend this company to my family and friends. A+.

Select Home Warranty offers discounts that I can appreciate like the multi-year or multi-home plans. The prices and services are actually better than the previous home warranty company that I have been with for years. I also appreciate the knowledgable sales representatives who were quick to respond to my emails and phone call.

Agent was good about answering questions and helpful. I'm glad I looked into it and am hoping that it will be as good as it seems. Thanks for offering this product and I hope that you don't raise the rates every year so I can stick with you.

Richard ** had a great personality. Explain the policy very well. Great salesman. Looking forward to doing business with this company. I said I had good ratings. Thank you. I switch from American Home Shield to this company. I feel confident that it will be well worth it. I plan to be at this house for the years.

I have just changed warranty companies and Select is 100% better than last company. Everyone in customer service are helpful and get the problem solved!! I am going to be delighted with Select!! Their prices were very reasonable and explanation of benefits excellent. No more worries about appliances, plumbing etc.etc. Thanks Select!

Sean provided excellent and timely service over the phone and thoroughly answered all my questions. The service is cost effective and provides a high degree of coverage for the home. I also appreciate the high consideration and options the company provides for military members. I look forward to a good relationship with the company for all my needs.

He was very helpful! He did everything to make me feel right home! He did his best to help me in any way he could! I was wanting to take the yearly but was not ready to commit! And he even got it lowered for me but I still not commit! He was the best! Thank you!

George did an amazing job walking me through this whole process. As a first time home buyer, he was sure to give me all available options for home coverage. George answered all my questions quickly and thoroughly. The process was so smooth and stress free! I'll definitely be sure to recommend Select to any friend or family in the future.

It appears that the entire claims department has been outsourced to the Philippines. While these agents do speak the English language, the department as a whole seems to miss the urgency of a claim. They seemed to think that polite appeasement and apathy is a good substitute for accurate information and accountability for a claim. It took at least 2 weeks and calls with close to ten different agents and supervisors before a decision was made to deny a claim for A/C repair. I was misinformed regarding the information that was needed and in the end told it was a problem with the Freon that was not covered. Two weeks without A/C in the hot summer weather when the decision could have been made in two days.

The Agent was really transparent and clear about the policy amounts. I am very satisfied with the customer service. I do hope it continues that way and will update as I learn more. The company seems to have the best service for the best price. The policy arrives very quick. I totally recommend this company.

My AC wasn't cooling properly so I called and they sent a technician. When they found out the coil was the problem they stated that my policy wasn't active. They said I have to wait 30 days for my policy to be active from date of payment. I had paid April 21st, my first claim was June 9th. Clearly more than 30 days... THEN I called again for the same issue 2 weeks later. Technician stated that they would submit the claim again. Now the technician refused to do work because they owed him 4 months worth of work. When the technician agreed to do service, SHW stated that the technician had stated that the system was rusty and old so now they wouldn't pay because of lack of prior service and Maintenance. Keep in mind the technician NEVER SAID THAT to them. This company works and will get you on all the small print to get YOU to pay for everything. They will try to close your case ASAP and good luck trying to reopen the case. STAY AWAY.

I placed a claim for my swamp cooler. It took company 3 days to assign my claim. Then they sent a company that didn’t work on or repair swamp coolers. I called while that company was still here. I was told they would send another company out. Yet that would take 24-72 hrs. That never happened. They first sent an email stating I had not properly maintained my swamp cooler and it wasn’t covered. I asked for a copy of the company they sent out report. Select Home Warranty never provided this to me. I filed a complaint with the BBB on the company they sent out. That company made contact with me and stated they had not filed a report that Select Home Warranty told them to let it go and do nothing; That my product wasn’t covered. Then they sent me a second email stating that replacement wasn’t covered under my policy.

Very disappointed with this company - IT'S A TOTAL SCAM - bottom line when you read all the "fine print" in Contract...they won't cover anything - you're stuck with $10K bill and they offer $200 (courtesy offer) is what I was told by a Manager in Resolution Department and the same by a Corporate Manager who called today to ask why I reported them to the Better Business Bureau. Read all the reviews people!!!!

Company appears insensitive to issues created by damage appliance in providing prompt technician response. AC system broken and in home temps were 86-90 degrees. Despite repeated calls for prompt repair actual approval was recd almost 48 hrs after report. This is within their guidelines but unacceptable based on issue.

We purchased the Platinum policy because our home was built in 1985. Our water heater is old and quit working. The technician that was sent out by SHW said the water heater was "shot". After being without hot water for 5 days, the claim was denied due to the water heater "leaking". How does a broken hot water heater not leak? Super deceptive.

While selling policy, they make promises but later they do not care about them. They do not have collaboration with good technicians. I raised claim for HVAC cooling and I was assigned the technician who doesn't show up three times in a row. Every time they keep rescheduling the appointment.

This company lies, steals, degrades you, and is a complete scam. Everything about this company says it does for you is an outright lie. Customer service is terrible. I couldn't understand anything the agent said. Even canceling is a major task. STAY AWAY!

I bought into the hard sell of the sales person to prepay a 3-year policy. Historically, I have never made a claim on a home warranty and just had it for peace of mind. After purchasing this home, the outside temps are above 100F and the AC is not functioning. I submitted claim and received an email that they would respond within 24 hrs. They did NOT. I called and they said that they are reviewing my policy (which I purchased top level coverage) and they would get back to me in 1-2 days. This is still not sending someone out to service the AC. I will update this review later after I see their actions. Currently very dissapointed.

Waste of money. This company denies all claims. Horrible customer service. When you call you will be put on hold forever and nothing ever gets resolved. Worst company. They should not have your approval.

These people are shady and do not pay out on claims. My aircon needed a new capacitor 2 months into a warranty after purchase. They claim It’s a maintenance issue and cannot cover it even though the contract they sent to me says otherwise and has emailed them about it directly, When I call for help customer service now place me on an infinite hold whilst waiting for a manager then hang up on me. On a separate occasion the contractor for my garage door had a total work bill which came out to substantially less than my call out charge. He felt uncomfortable overcharging me so phones Select Home Warranty for advice. They told him he should overcharge me as per my contract and take the extra money. To his credit he felt uncomfortable with that and refused. Do yourself a favor and save your money. They won’t stand by their contractual obligations.

Select Home Warranty approved my claim 10 days ago - after multiple calls, I can still not get them to send the authorization code to the vendor. I called the other day and was put on hold for 2+ hours. Such a headache to file a claim and have repairs done with this company. Would not recommend Select Home Warranty.

I did a lot of research on Home Warranties and found Select to be the most affordable with the best coverage plan that suits my needs as well as my family. Sam ** helped me understand what plan would best work for my situation. I am purchasing a bit of an older house and know now that I am covered as well at peace of mind. And it was easy and inexpensive to add the pool to the contract along with roof leak. You're the best Sam. Thank you for helping me understand and plan out the next year's safety for my home.

I have been pleased with Select Home Warranty. They are quick to respond to service requests. The technicians they send are knowledgeable and get the job done. The phone personnel are always polite and helpful. It is easy to navigate the website and to put in a request for service online.

When we call the customer service at 7pm there still have people to pick up the phone and answer our question in a really short time waiting, very nice and Helpful. I am very satisfied with the customer service. The email telling us will connect us not more than 48 hours, I will follow up and review later.

I suddenly had my garbage disposal started leaking from the bottom on a weekend and needed to get the same replaced. Bought a new one from Costco and called in a local plumber to help with the replacement. Called SHW afterwards and informed of what happened. They were able to understand the issue and process the claim in a matter of hours. Great service for the price!

I filled out my claim, however, I had left off some information. They politely called me and asked for the additional information. I have difficulty understanding, I asked the tech that I was talking to to please speak more slowly. He did, and, with patience, worked with me to get things completed. It was too late for them to find a person that I needed for repair, but, he promised it would be taken care of in the morning.

I was looking for a new home warranty provider. I entered my information on-line and he emailed me. I called him to get the information. Jeff made it easy to talk to him and he answered my questions with ease. I have two properties and bought the extended warranties for both. If it weren’t for Jeff I wouldn’t have been able to save money in the future. Jeff is top- notch!!

Noah was my sales rep and he was awesome, Noah was very patience with all my questions and he answered my emails in a timely fashion. My experience with Noah contributed to my decision in purchasing the home warranty. I truly hope I will be as satisfied with the warranty as I was with Noah's professionalism.

Representative was excellent altogether: calmly responded to my concerns/skepticism (I am former AHS) and was an effective salesman with extended offers. All other ratings here reflect high-expectations. The sales call quality of customer service 5 well earned. Value, very fine so far and coverage good but I haven’t yet read the fine print.

I was so please with how fast they were able to get someone out here. Service like that is what keeps customers for years to come. Being that I am recently new to the service, I wasn’t sure what I was going to get. Overall very pleased. I am looking forward to continued great support.

When our furnace and AC stopped working we were so glad we had purchased a policy to cover these type of expenses. Great customer service, easy to contact. Prompt response. Helps to have peace of mind. Although we haven’t had any work done yet based on the customer service we have received so far, we have faith that all of this will go smoothly. These expenses can blindside you and be so costly. Having someone have your back makes getting an additional home warranty.

I called Select Home Warranty to get a quote. The gentleman I spoke with was very courteous and informative. The coverage was exactly what I needed. I signed up immediately. I'm happy to give a positive review. I will be happy to recommend Select home Warranty to my family and my friends. Thank you, VP

Professional and courteous when answering questions, was told AAR would contact me again within 24 to 48 hours. I have not received a call from the technician. My upstairs AC stopped working 12 days ago. I would appreciate a call from the technician and SHW on the status of my claim. I have called SHW several times about the claim. Still waiting to get a return call. Thanks.

I needed a home warranty for a house that I'm buying. And after doing some research, I found that Select Home Warranty covered everything I needed without excessive exclusions. The customer service rep was professional and gave me multiple options to choose from with multiple discounts. The price was great too. As I hope I never have to use it but I feel so much better knowing that I am covered.

I called Select, they answered the phone, got a technician, emailed me all in about 3 minutes. That meant a lot to me seeing that my last home service would take about 5 to 7 day to talk to answer my call. Every time I called on them they came through with satisfactory service. Thank you, Terry **.

Called about home warranty for the house we are purchasing. The Representative was knowledgeable and very helpful. He Answered all my questions and helped me select the most cost effective solution for us. He also Explained how the plan works and what waiting period there was for coverage. He Also explained the cancellation and refund process.

I have not been pleased with my current HOW company. In my research quest, I kept seeing Select Home Warranty surface as extremely service oriented at a reasonable cost. The moment I requested a quote, I received a phone call from Alan **, Accounts Specialist. Alan was very patient and thorough with his answers and explanations to my questions. The coverage is tremendous and affordable...less than half my current annual premium. The sign-up process was easy and quick. I truly believe I have made a great decision! Thanks!

The dishwashing machine suddenly stopped working. We called Select Home Warranty, and were asked to submit an online claim. I did but nothing happened after several attempts the following day I called, and yes they had got the 3 claims. Every was very quickly cleared up and I was given a claim number. I am happily looking forward to a repaired machine, Thank you Select.

So far so good. Haven't made a claim yet. I will know how it goes when it happens. I am hoping for the best. We shall see. Glad they cover pool and sprinkler. Many do not. I had very bad experiences in the past. I am hoping this company doesn't let me down.

We were Very satisfied with phone call, And they answered all questions we had. Select is Very affordable. I’ve looked at a lot of other companies for coverage and this one suited our needs. Answered the phone promptly and professionally. Great customer service!!! Couldn’t have asked for a better interaction.

Conversed with a pleasant representative and was just about finished with a AC claim when we somehow got cut off. I redialed and spoke with a different representative who was very helpful in completing the claim information.

I don’t have a lot of time so I appreciate how the rep didn’t waste my time but got right down to business. I knew what I wanted and I got even more. The next test will be the service I receive. That will be the real test. How long will be the response time.

Very professional- concerned about the customer. Asked for all. Of the information in a timely manner. Call was brief but detailed information Obtained. Interested in getting a service technician to complete the task as soon as possible. The representative was caring and wanted to know the time period that the air conditioner had been out of service.

I have confidence that this is the way to go.

After 23 years with AHS and growing increasingly frustrated with their coverage, I began doing research and hit upon Select Home Warranty (SHW). I was immediately contacted by one of their rep's (Jake) who patiently walked me through a plan commensurate but exceeding my current coverage at a reduced monthly payment. No current claims but so far so good.

So far my claims have been processed as agreed, but the response time finding a tech has been slow, and getting my reimbursements has been slow. I would say the service and value is about average. I will likely renew my policy as I haven't really had a better experience elsewhere.

The representative was professional and answered all my concerns. He was friendly and help me understand my option. He also assure me what was covered and gave me a peace of mind that I will be satisfied with my choice. In addition, I was able to make a the right choice with the information that he provided. After looking over the contract. I felt that the information was to my satisfaction.

Stove Light replacement. The person I spoke with I could hardly understand. I had to have her repeat just about everything. I liked the way you quote where I could find out why my warranty did not cover light replacement. I had two appliances needing attention. Ref. no. **. I hope to receive SHW information on my request. I find this unusual for me to receive one claim and not the other when both claims were called in at the same time.

Pretty good experience so far. We will see how they respond once I file a claim... Hopefully it will also be a good experience. I ended up purchasing the gold plan and added the free roof repair and sump pump. All of my properties are in Iowa and the deductible is $75 per visit. I think that is all very reasonable.

Air conditioning. Customer service was very pleasant and trying to help me solve my problem. Mr. ** on the claims was very polite, professional and solve my problem quite quickly. I know due to the Covid 19 virus it was very hard to get a technician out so I did have to get my own and lay out the money but my approval came back very quickly and I hope that my refund check comes back just as quickly. This was my first claim that I made and I have recommended Select Home Warranty to many people so far.

Our washer machine leaked water into the protective pan. A repairman came out and was able to fix the problem immediately, because a part had just come loose and didn't need to be replaced. The problem happened on Friday and was fully repaired on the following Wednesday. At the start of the process, no repair technicians were able to take the case, so Select home Warranty let me know I could hire any repair person I chose, and gave me easy to follow instructions to do so. Once I submitted my claim to the claims department, it was approved within a few hours.

My repair is still in progress, but hopefully the part to fix my water heater will be here and installed next week. I have had issues finding providers that directly work with SHW, but they authorize other technicians outside of the network so far and have not given much trouble approving my needed home repair requests. Luckily none of my issues have been urgent but I am hopeful that my needs not only will be addressed but that the reimbursement process goes as expected as well.

The information provided to me was both helpful and respectful in the way it was presented to me. I was offered a discount which I gladly accepted. I feel much more secure knowing that my home is protected by such a customer centered company. Great work and I'm glad to be doing business with you.

Oven repair. I received prompt service from Select person on the phone. A repair person was here within 48 hours. I was not as pleased with repairman that was sent to my home. He did not wear a mask nor booties to keep house clean. He did not have a company ID nor ID on car.

We recently purchased home warranty through Select. We were pleased with the customer service we received, however would have felt more comfortable speaking with someone maybe more local or not with a California number. Also the gentleman we spoke to was very polite but also kept trying to push more and more offers on us. We purchased a year in full. We have not filed a claim as of yet. Rating is based on what I have reviewed in our contract.

I called today for a quote to compare to other companies. The rep, Richard **, was very helpful and helped me get a great multi-year quote. He was professional and did a great job. I purchased right away and look forward to the coverage I received. I hope that the rest of the company reflects this professionalism. Thanks Richard.

Sam was very easy to talk to and answered my questions in a timely manner and gave me additional information that was helpful in deciding on the plan I would select. The process was thorough and enabled me to enroll without a prolonged wait period. I received the necessary information per email immediately.

My current policy was expiring and was going up by $200+ for the year. I searched other companies and Select came up first. The plan I selected was $12 per mo (avg) cheaper and offered more coverage than my old plan. Called to speak to a rep and the call was picked up in less than one minute and he was pleasant and helpful.

Hot water tank. I am happy with the final results but I would be untruthful if I didn't say it took many phone calls and complaints along the way. I have never been able to get one of your service people to come when I have a problem and end up with calling my own which isn't the reason I got the policy and after many phone calls and much waiting. I have to say it should not take so long to get reimbursed.

Talking to customer service about their plans were very explanatory and they did what they could to meet my budget needs and explained everything’s to me and still got me covered on everything. Very professional. Would recommend to anyone. Their deductible was lower than other companies and very nice people to deal with.

I shopped 3 companies and settled on Select Home Warranty. The coverage is the best out there, including 2 months free, optional sump pump and free roof leaking promotion. Definitely best value for the price and coverage! After submitting info for a quote I received an immediate call from Zachary and we then finalized everything.

I was offered the exact coverage I was looking for with the lowest cost! I didn't need to ask for a discount, it was given. I had all my questions answered and I am confident that I chose the right company this time. The customer service representative knew exactly what I needed and took the time to look and see when I purchased my home which gave me an even greater opportunity to save more money!

On Sunday May 14, I was surfing the internet for rating on different home warranty services. I read reviews on service provided on a few, I checked the fee when service was requested, and which appliances would be covered. From all the warrants I checked, I found that Select had the best offer and Mr. ** was a 10 on a scale of 0-10, Thank you and I would recommend this company to anyone that want to feel protective with there home warranty plan. Thank you.

I shopped around a bit for home warranty coverage. I was originally going to go with 2 separate companies as I have multi houses but Richard was so hopeful & great at explaining everything I chose Select for all 3 homes. Their rates are the best, the service call is below other competitors and the guarantee of same day service gave me everything I was looking for.

Very Easy to replace my home warranty coverage. Great discounts were available for Seniors and Veterans. Thank You. We appreciate the excellent and prompt service to protect our home in the future in case we need repairs or replacements. I would recommend this to family and friends. No homeowner should be without this coverage.

Service was friendly, informative, and efficient. I’d been shopping around and the rates here are by far the best. Not to mention I got an extra discount due to my profession. I was concerned about not having enough service coverage in my area, but now that I’m with Select, I’m no longer concerned.