Select Home Warranty Reviews

After contacting Select Home Warranty they routed the call to a service technician who promptly responded and set up the service call. A few days later, I was advised by the warranty company that the cost to repair my dishwasher exceeded the current value of the unit so I was approved for a cash reimbursement. I don't know if that's true or not because I was not made aware of how they determined the current value of the unit or what the current value even was but I accepted their determination considering the unit was about 5 years old. The payout seems fair and they did respond in a timely manner. I would say I am satisfied with this experience and the outcome.

Overall very easy process from start to finish! Got my quote online which only took a minute. I selected my plan and upon payment online they call to verify. It didn't take long to sign up once they called. They offer several discount options and it is way cheaper than my prior home warranty. Happy customer so far.

This time I had good, fast, smart service but the last time I called it was the complete opposite and not was I offered an option to review. The customer service rep was very knowledgeable and was able to quickly assess my issue. She then outlined the whole process and answered all my queries in a polite and Curt manner.

The home warranty claim process was explained and expedited by the representative on the phone. The process was efficient and professional and courteous. I was given appropriate options and information regarding my policy and the resolution that was available was appropriate. Thank you to Select Warranty for your care and

Received an awesome deal for seniors which prevents my premium from going up year after year. I also received coverage for my roof which I had never had before. When buying a home the roof is one of the most costly items out of your pocket. Greg was such a kind and informative representative.

I called to have a plumber come out. The Representative was very professional and polite. They took the time out to explain how it work to file a claim and step by step. By me being a Senior Citizen I felt relieved. I'm glad to be a customer of Select Home Warranty.

My last call was a good experience. I have an issue with my refrigerator. The agent took the necessary information and is now searching for a technician. She was polite and helpful. My claim is not complete at the moment. Just filed it yesterday. Hopefully the resolution of my issue is as smooth and helpful. One recommendation, send an email or give a phone call if more information is needed to submit the claim. I called to find out the status and was told more information was needed to process my claim.

I had to file a claim this morning and the lady I spoke to was nice and efficient! We have no AC and I’m a single mom with twins. This is why I got this warranty!! Thank you! She is even going to try and find a service provider to come today which is Sunday!

I was disappointed to hear that my a/c won't get checked for a leak. I was check for this problem last year and now you tell me you all don't check condensers. The problem inside. Not outside. Only thing I know I never said it was leaking outside so how did condenser come up to be the problem.

Professionally, he did not bad mouth any competitors, he simply said "You need to give us a try.. You will not be disappointed." Works for us. Rick & Wendy

The customer service representative was courteous, attentive and efficient. I received the e-mail confirmation from SHW quickly. At this point, I will have to wait and see how the remainder of the claim turns out. Electrical company will need to contact me, then we'll arrange for a date & time for the repair(s).

Placed a claim on July 10 for central air issue. Agent I spoke to was pleasant. Gathered all the information and provided me with an email with the claim number. Was advised it would take 24 to 48 hours to receive an email from the technician. Hope to hear from someone soon. Otherwise current process I was pleased with.

Jake ** was very helpful to me. He patiently listened to me as I explained my problems with American Home Shield. He did his best to find and apply every discount possible and I am very happy with the policy coverage and the annual premium which is hundreds less than AHS.

I was looking to replace my home warranty company when I received a brochure from Select HOME WARRANTY. Intrigued, I gave them a call and talked to a gentleman named Ray. We spoke for about 15-20 minutes and we ended up doing business. From my perspective, Ray was very professional and I ended up with many more covered items, a lower service call fee and a monthly payment only $4.32 higher than my previous warranty company. I thought it was a win/win for both Select and myself.

Customer service attempted to resolve my service request. Provided feedback. Arrangements have been made and now I am pending technician to come to my home and complete repair. Pending technician now. Received notification that company is still awaiting confirmation and now awaiting technician to be assigned my case. System is not allowing feedback ~ notice given additional information required; however, even after adding information system still holding up feedback.

Haven't used it yet, but the setup was easy and pleasant. The agent who called offered me a good deal on an extended plan and I took it. Got an extra year free and locked in a price for life! There is no reason not to do this right now.

Signed up. Rep explained everything to us. We seemed to get the coverages we were looking for at the money we wanted to spend. We want to protect our home without having to spend a lot of money being my husband and I are retired and he being a veteran.

As a new client and first time call in for service, it went very well. The rep was courteous and thorough. Despite phone wait time being longer than the 2 minutes, I was given the option for a call back. I was disappointed to know about a 24-48 hour call (email) back w/ technician repair info is required before even scheduling an appointment. It is a good thing the hot water heater or AC unit is not in need of repair!

Water heater leaking, making noise and also when washing and running bath water the clothes are slightly orange as well as the bath water. Was told because there was a leak you guys couldn't come out there for I told you guy to cancel my policy. Upon saying that you guys were willing to send someone one out to at least look at the other problems that I called about.

Very Happy, the rep call dropped & he did everything to make sure he got me back, went above & beyond his duties. Would definitely recommend my friend to check out their product. Best customer service. Happy with the experience.

Thank you the technician was pleasant and professional. I was disappointed they said knobs were not covered, so they couldn’t repair it. I’ll follow up and call Select Home Warranty. I believe they will work with me. As of yet I don’t have a repair completed, therefore at this time I cannot comment on my experience.

Filled Claim #** for AC unit on 7-02-2020 and was told to wait 24-48 hours for a technician to call (never happened). Called back on 07-04-2020 and they gave me the number to call to reach technician and the mailbox was full and he NEVER answered the phone. I scheduled an appointment on the website for AM 07-05-20. They never showed. I called Select Home Warranty back and was told to call my own technician and have him call them before fixing anything for approval. This was now 3 days later (NO air Summer heat).

I was looking at home warranty services this evening. I wasn't planning on buying right away. I just wanted to review the services first. But, after conversing with Select Home Warranty they had the best deal in town, so I signed up with them and got two more months added to my contract. I am pleased with my purchase. Kudos to Select Home Warranty.

I found the warranty coverage to be comprehensive and the agent well in explaining the extra years for the lower annual price. I've not had a home warranty in 15 years so I am hopeful that this one will live up to its name and reputation when we may be in need of warranty service. Most of our systems are in good condition as far as we know but that's part of the point - we only know what we know from use or observation.

The representative I spoke to by the name of Alex was very thorough with the information of my new home warranty. He made sure I understood everything as well as making sure I got the best and most affordable package for my price range and needs! I received clear information about what my warranty will cover and it does surpass the competition.

Nice and answered all my questions. He spoke clearly so I could understand him due to being hard of hearing. Thank you for not putting me on hold forever. Thanks. Charlene **. Hope the technician can be here in a few days. Not use to having a dishwasher. Thanks again.

Mark was very helpful and informative about all questions I had. He explained the coverage well. I never would of thought that there were so many options. He told me about the promotions being offered. He helped us pick a plan that would be in our best interest. I hope we have made a good choice.

I called because my roof is leaking. The rep was friendly, asked all pertinent questions regarding my issue and submitted the claim quickly. This was my first time calling. I hope to receive quality service from the technician who comes out to repair my issue. Thank you for great customer service.

Placed order on 7/8. 123 Appliance assigned by SHW. 123 contacted me on 7/8, scheduled and came out 7/9. Diagnosed the need for Select approval to order part. Very pleased with 123 Appliance timeliness, professionalism, etc. I am hoping the Select will make a quick decision, advise my family and 123 Appliance so that we can move forward quickly. Dirty clothes pile up fast in A FAMILY OF 4.

I was given clear options of each plan and it was an easy and smooth process. It was offered 3 different planes. Josh ** salesman was very friendly and useful. He helped me to choose plan that suites mostly to my needs. The insurance rate seems and service call cost seems be better than the other comparable plans.

After studying and researching several home warranty companies online, I decided on Select Home Warranty as my choice. I was extremely impressed with the courtesy. The pricing was the best I could find. The coverage for the price beats all other suppliers. I would highly recommend SHW for your home warranty.

We have had a great experience so far with Select Home Warranty. Our agent Matt ** was able to get us a great rate and have a special contract drawn up for us to cover a system that they don't typically cover. He really went above and beyond our expectations to help us get the coverage and rate that we needed. Thank you so much. I hope if we ever have to put in a claim it goes just as smooth. Will do future reviews if we ever need to file a claim to let consumers know how the claim process goes as well.

Josh ** handled himself well and I'm satisfied with the deal. I was surprised when the follow up call came in from my own area code instead of N.J. where the company is located. Pretty slick. I wouldn't have answered the call otherwise but Josh set my mind at ease, even if he did speak with a N.J. accent.

Very happy with the representative that helped me, he was nice and professional at the same time. He renewed my policy in no time at all and with no problems at all. It was an easy and painless process and was very fast to complete the information needed. Thank you for your help!

Best value and easy and convenient to shop and purchase. Extra free months. That was amazing deal, I was shopping several companies because my current home warranty expires and premium increased significantly. I finally found Select Home Warranty. I chose select home warranty because It has best price and customer review. I am fully satisfied with this company. Thank you so much.

Your phone sales and service team is super - very fast, thorough and efficient. I liked that they called a few times to ensure all was set correctly. The wait time was not long and there was an offer for a call back as well. It is great when the reps are fast speakers and listen which is sometimes rare. These guys and gals did both!

Gentlemen was quick to respond to my online inquiry. Was very polite and informed. The only slight issue I had was that there seemed to be a slight lag in response as I asked questions. Maybe it was a lag in the system. It just made me feel at times as if I had to ask "Are you there?" Other than that, it was a good experience.

Have had Select for a couple of months. Air conditioner stopped cooling my house, 2nd wk of July, temp mid 90s. Betw the heat & covid 19, HVAC companies were busy, backed up. Called SHW to file a claim to have my a/c fixed. Ended up going up to the 48 hrs & was then told to go ahead & see if I could find HVAC tech. They authorized 100$ to get the diagnosis, I found someone right away, followed SHW procedures for reimbursement, emailed the invoice to them & within 24 hrs received email that my claim has been approved for the cost of the repair, $133 & change.

The representative was very helpful, and ready to answer any question and solve any problem that occurred. The representative was excited, full of energy. The representative explained every question being ask in detail. I was ask if I understood everything. The representative was fast and quick to trying to answer every question being ask.

I filed my claim online, after being transferred several times, and then an extended wait time. The online claim was quick and easy. I received confirmation that it was received, then a follow up email with the company and a request for three times that were convenient for me. I thought this was great, however, I haven't heard back from the company that was assigned. One of my times of availability has passed for today (Friday). Perhaps I will hear from someone by Monday morning, as I have requested two times on Monday. If all goes well, my star rating may be higher.

Plumbing. First claim made yesterday and I received an email that the service provider is being reached. I was signed up by a lovely guy named Richard **. He explained all the coverages and helped me choose a plan! I look forward to a great experience as I am brand new with Select Home!

Great experience! I spoke with Allen ** to get additional information before I committed. He was extremely knowledgeable and very pleasant to deal with, as opposed to others who told me I had to sign-up right now or I lose every discounted offer. Allen took his time and was able to find multiple discounts to reduce the cost. I also inquired about purchasing a warranty for my daughter. He patiently went through that process as well. I needed to speak with my daughter first, and he pleasantly told me to call him back with any other questions.

After receiving a renewal bill from my current home protection company, which had a very high increase from the previous year I went online and checked out other companies. Select Home Warranty had the highest rating. I filled out the form online and Richard Z. called. He explained with great ease the coverage and answered all my questions. I would not normally purchase something this quickly but I felt very secure since I could cancel if not satisfied. I am VERY satisfied in reading over the policy and look forward to a long relationship with SHW.

I had another warranty company that upon renewal period did not hold up what they stated and emailed me about military discounts even after renewal. The service person I spoke with was at Select Warranty was extremely polite, knew what they offered and even asked me about my military service without me inquiring (as usual).

Rep was very nice and issue was resolved quickly. Her voice was pleasant and wanted to make sure my problem received help. She took my info in a pleasant and professional manner. I was able to get help without too much of a wait time and was able to speak with a rep in a timely manner.

Zachary was great to work with, he was patient and informative, but not pushy. He explained all the options and coverage in detail. I was unhappy with my current provider and have so much confidence in my decision to use Select Home Warranty. I will definitely recommend to all of my family and friends.

Refrigerator was not cooling properly. The Technician arrived right on time and diagnosed the problem with the refrigerator. He was very knowledgeable and was able to explain the issue so that even I understood it. This was my first time filing a claim and it was a positive experience. I'm very pleased with the outcome and I would highly recommend this company.

The last customer service rep I spoke to did a very good job of explaining things and making sure that I received a copy of my contract. However, the multiple calls and emails I sent in the last 48 hours were quite the opposite. No one told me there was a 30 day waiting period, no one offered to send me the contract, so we were left to sit here for 48 hours from the time I filed the claim until the last representative explained things to me, sweating. The temperature in my house is 85ﾟ and we are an elderly couple with health problems. All it would have taken was for any one of the several contacts I made to tell me it wasn't covered because of the 30 day wait period, which I was not aware of since it is not on your website application and I had not received a contract. I called my A/C company this morning and they will be here within 8 hours of my call. So the 48 hours we were left dangling and sweating in this high heat and humidity is unforgivable. Cindy **

Was very pleased with customer service. Sam was knowledgeable and thorough. I would recommend this company to my friends and family. Insurance was competitive with other companies except I appreciated the offer to extend coverage over time and I felt so good about the coverage I added another property I owned.

Friendly service, loyalty pricing. Great coverage for the value of the policy. This type of coverage is one you don’t want to use, but when you look at the cost of replacing components on household equipment it gets pricey quickly. This product is a great peace of mind. The only time you don’t have enough insurance is when Murphy’s Law shows up, get coverage!

Select has made submitting a claim easy and fast. They have made things streamlined with the online claim submission form. Select Home Warranty is quick to resolve issues too. I submitted a claim for a Garbage disposal and received the replacement amount in a matter of an hour and was able to go and get my replacement. It was easy and I would recommend them anytime!

I wanted to do some comparison on home warranty companies and Select Home Warranty came up as one of the top companies to choose from. I had never heard of Select Home Warranty, but when I compared what I had coverage on and the amount I was paying the value that Select Home Warranty was charging was great compared to other companies. The staff was very friendly and helpful and I'm excited to get started with Select Home Warranty!

I'd like to thank Brian for taking care of me once again. He has helped me save so much money and time. Yesterday he actually had to email my policy for me AGAIN and advise me of how to cancel a previous policy. Now I am all set for six years of uninterrupted service at a very reasonable price!

The dryer no longer functions in normal operation. The scheduler was very helpful in obtaining my information and scheduling a repair business to correct my problem. My hope is a reliable business technician will arrive in a reasonable amount of time to repair or replace my unit. I can not continue further until the technician arrives and completes the repair process.

I call claim department & they help me about the problem had with Microwave. She said I will receive email from warranty department because it was old. I received email from them. Will send some money to replace new one. I will when I have check from you. I am happy about the process & quick response. I will recommend other about home warranty.

When I purchased this warranty I was promised fast help, fast repairs and good service. This company offers NONE of that. In the 8 months I paid premiums I had two things fail, a small portion of my roof and my washing machine. In BOTH claims they NEVER found a contractor, never sent anyone to repair anything. I had to find my own contractors and then once I got bids, I was denied on actually repairing anything. I finally lowered the cost on one bill for the washer just to receive minimal help (under $100) and that was back in May, it's July now and they haven't paid. My roof will not be repaired by them and I will receive no help though it states in the contract that if my roof fails over the winter, it's covered. This is a HORRIBLE company, do not do business with them.

This time the process did not take longer and turn out quicker. Call was answered in timely manner. Email was responded faster than usual time. Hopefully the last step will also be done in timely manner. Overall this claim went smoothly this time. Waiting for last step and hopefully it should be done soon.

My Air Conditioner unit stopped working on July 4th. This is the first claim I had to file with Select Home Warranty and I couldn't track down my Account number. No problem at all! They looked up my address and got the claim filed quickly. A repair contractor reached out to later that day. My only issue is that they confirmed my phone number and the repair service has continued to contact my spouse instead, but if that's the only issue, I will gladly take it! Currently awaiting the repair person's arrival but no complaints at this point!

They are quick and had all my information. Called Saturday and Monday they are coming out to fix dryer. I definitely recommend this company for warranty. They place my claim and got an email from the company that will fix my dryer in 10.. You can't go wrong with this company.

I filled out a survey on the website and the representative, Moe, called right away and left a message as well as emailed. He was very courteous and knowledgeable in providing the various plans and discounts available, not only what was advertised in the website but also the multiyear discounts. He was able to answer my questions and complete the transaction in an efficient manner.

I called for service because our washer will not run. The water loads in the washer but when you turn it on to run, the washer will not run. This is the first this has happened to our washer, although it is not the newest modest out there with all the fancy buttons. It is made by Maytag that is known to last for a long time.

I entered my claim online and received a prompt response via email then text advising me of available options. It’s the weekend so I understand having to wait for confirmation until Monday. It’s also the 4th of July weekend so I’m pleased to this point and expecting an excellent outcome this coming week for my electrical issues.

I have spoken to a representative and he was nice and helpful. I will be adding more reviews as I utilize this service more and gain more exposure to their service. Asking for review early in the service is not fair to the consumers or others. Actual reviews should be given to customer after each service call or at least first two service calls. That way we will know for sure how good the company is and also readers will believe on the review as well. I am being honest and upfront about this review as I just signed up.

Phone reps are very friendly and try to really help. The price is good and so is the trip fee, it just takes a little too long to get a contractor out. Last November our heater went out and it was freezing weather. It took almost 2 weeks to get it fixed. They really need to improve on this. Then they would be better.

Great service. Was willing to help more. I just wish the extra months off could be used for the monthly plan as well...because when you're a single woman and trying to get by it’s hard to pay in full for the yearly amount that they calculate. But the rep was very informative and helped me with what he could...

This is the first time using Select Home Warranty. I had a problem with my account as the credit card on file was lost and replaced with another card so My monthly charge did not go through and I was unable to get service. The billing department was able to resolve this problem on the phone quickly and efficiently and the request for service was made. Unfortunately there appears to be no way to maintain my account online. There does not seem to be an ability to 'log in' to my account and correct errors or make changes. In today's world this is most inefficient.

The agent on phone was quite helpful. She explained how the process works on your end and the timeline for my claim to process. However, I suggest you to mention “business hours” when you guys say 24-48hrs for processing the claim when you email me after posting the claim. There was nowhere, in email or my policy document, was it written as business hours, which extends the wait time by days. However, the agent cleared it up and was helpful.

So far so good. I will love continue service and yes I would recommend your service to whoever needs it and let them know that this would be a great way to go. Things go wrong in homes and when you own them lots can go wrong and you as a owner will have to pay thousands of dollars but with your program we all can feel secure and knowing that you guys got my back and that makes all the difference.

I am happy with the service I received on my dishwasher repair. I am waiting for the part to come in. The technician was friendly and knowledgeable. I am glad I purchased my home Warranty package. It’s a comfort to know that I am covered for small and large repairs!

I was very well pleased with my phone call to Select Home Warranty. It is my very first claim and first time with this company. I was treated courteously and respectfully by the young lady that answered my phone call. I am definitely happy that I chose them as my Home Warranty.

I don’t remember the name of who I spoke with but it was a male agent. He was professional, knowledgeable and courteous. All of my questions were answered and I am awaiting the technician to come to diagnose my dishwasher problem. Thank you Select Home Warranty! I will recommend you to my family and friends.

It was very satisfying since the representative heard me very patiently and answered every query to my satisfaction. The representative was very polite. The two most important features which I liked was that there is absolutely no out of pocket expense for parts and labor except for the service call fee. In addition, the service call is guaranteed to be addressed the same day of your complaint. A specialist will be deputed to your home the same day.

The water heater stopped working completely, made the call and report the issue, the next day I had a technician over who diagnosed the problem and I received the approval for a new water heater to purchase. I was paid the value of the water heater $350.00. I purchase a new one for $569.00 at Lowe's.

Having technical difficulties with my AC unit, as soon as I call home warranty, they were very professional and kind with everything I needed help with. I plan on being with this service for a very, very long time, I do recommend them to my family and friends, I really appreciate them having patient with me, about getting my air conditioner fixed properly.

Happy with their handling of my AC Unit repair. Representatives were friendly and very helpful. Each time I called they were up on my claim and gave me much needed updates. I received helpful timely updates along the way sent to my e-mail. I am satisfied with the timely updates and service I received.

I called Select Home Warranty and they were extremely helpful and professional. I did not even have to wait at all on line. Everything was explained and sorted in a few minutes. I was impressed. I got a confirmation email straight away and feel the repair will be handled to my satisfaction.

I have been with Select Home Warranty for over a year and they have resolved each claim in a timely and professional manner. We have not had to call back the technician, or resubmit a claim for a redo in both situations. We were concerned that living in a smaller town might be an issue in finding qualified technicians but SHW was able to satisfactorily resolve the claims.

Our AC stopped working and I called Select Home Warranty that we purchased last August when bought home. I submitted new claim online on a Sunday and within 1 hour I was contacted. Very helpful. Solved AC problem. I will continue with Select Home Warranty. Submitting a new claim was easy. Response return time efficient.

We were looking for a quality and affordable home warranty plan. Representative Alex was very helpful and provided with different options that suit our needs with a low service fee. With the 4th of July sale, we received free roof leak coverage too. We signed up for a multi-year plan. We will definitely recommend it to our friends.

I was comparing different warranty coverages and prices. Select Home Warranty called me right away and I was happy that they did. The agent gave me some great discounts. So I was able to sign up and get two free months. And I'm very happy with the amount of items that are covered. I do recommend this to anyone out there wanting a great Warranty company.

I called to join. The representative was very nice and offered me all sorts of deals so as to be great and cost effective. Loved the fact that so many appliances and systems for such reasonable price as well as free roof leak coverage. As a landlord with a rental this is a peace of mind guarantee.

Got my claim approved and refrigerator fixed so I'm happy. At first the company they recommended wasn't answering so they allowed me to pick a technician and Adam's Refrigerator Repair was great and had the parts with him to repair on the spot! They should allow us to use our own technicians more often, it really expedited the process.

I was very pleased with Sol A.B, he answered my questions and was very polite. I was concerned about one issue. It was the "Car Salesman" tactic. I asked about a discount and he said, "Let me check with my boss." Then came back and said, "Yes I can give you a discount," then after I had given him my payment, He announced that I could save so much more if I signed up for the extended period and have a savings of greater $$$. Why did he not lead with these savings? Giving me that option first? Just a suggestion from a concerned consumer. I am looking forward to trying out your services!

The phone rep was knowledgeable, concerned about my questions, and answered them completely. I was put at ease for my decision. A have researched H W companies for several months. Some have no credibility, others way too pushy, and others "all hat and no cattle".

I called to report my refrigerator not cooling. I spoke with Angel who was very professional and easy to talk to. I recommend SHW for warranty needs and great customer service. SHW tries to keep you informed and updated as to when your repair will be done and completed. And, you will get a expert repairman to assess your problems.

I have been with this company for several years and did not have any issues with them. They always give me options when I needed it. They always send their technicians on time when we need them most. I believe that they have a good established record with many homeowners.

They made it very quick and easy to sign up for. They were very detailed and thorough with all answers to all of my questions that I had. I had plenty of opportunities for discounts as well. I can’t thank you all enough for making this process so painless. Thanks!

I just recently switched to Select Home Warranty, having been an American Home Shield customer for 4 years. So far, the thing I like best is the fact that you can actually talk to a human being, without being on hold for an hour. They seem to try hard to communicate, but sometimes the communication is not as timely as I'd like. But I'm only a month in, and realize that the COVID pandemic is causing issues in many ways with customer service.

I have not yet had to use my home warranty but the customer service is helpful and knowledgeable. My only complaint is that when it’s time to renew, the daily phone calls, emails, and text messages (even after I told them I will renew in June) were excessive and annoying. Please reduce those! But other than that, I am a happy customer and as a single mom of 3, having the warranty gives me a good sense of security. Thank you!

The associate opening the claim was professional and detailed and gave clear information as to what I can expect next. I have had other claims in the past and they have been resolved so I will not hesitate to use Select Home Warranty in the future. I appreciate the quality of contractors they use.

This was my first claim with Select Home Warranty. The claim was easy to set up and the representative was friendly and helpful. The service provider, Up & Running Services, LLC, worked around my schedule and performed the work in a timely, professional and friendly manner. I was well pleased all the way around.

He acted like a gentleman on the phone, He understood what I was asking for, And he offered more incentives to lower the price, And better insurance So I ended up getting the policy I wanted for the very good price, I will recommend my friends and family. Thank you. Roger **

Kind, professional and consistent. The service people Select is contracted with are all precise, on point and knowledgeable. I will never use another company as I have used another in the past and it was always a runaround. Plus the copay is lower with select than it was with AHS. If you want great customer service and security of knowing you're in good hands then select is the way to go.

Refrigerator. The response was timely and helpful. A service man was lined up and came on time. He diagnosed the potential problem and said he would get back to the company to get approval to do the necessary work. I am currently awaiting a response from the technician to schedule a follow up.

Tom was a delight and easy call. Was flexible with me in payments and secured/guaranteed best competitive rate in the market. First time with Select, will circle back in a year and let you more how did it go. Would recommend asking all the questions prior to signing and get the best rate with comparables so they can price match.

Representative was very respectful and cultured. Had an understanding of what to do. Prompt referral for a technician to come out. Gave a detailed description of what to expect after technician visit. The representative was able to locate my warranty payment and for how long as I did not have that information on hand.

Was very easy to sign up, this is my 1st time so I am looking forward to great future coverage... I got a quote online and then spoke to a rep on the phone and all my questions got answered quickly! I was able to add on my pool and spa which is a great relief in case something ever happens!

I called because my AC was down. Not working properly. You took the blame. Said I would get it name all message within 24 to 48 hours as two contractors in my local area then I just have to contact them in order to get service taken care of. All in all was good experience.

The process for signing up for the warranty was very quick and hassle free. They gave me time to review and compare with other warranty companies so I was confident I was getting the best service. I have not used the service but I am confident it will be good.

Select Home Warranty could not find an electrician to come out and assess my breaker box in a timely manner, so they contacted me and gave me permission to find someone myself. I felt like the way they handled my claim was very fair, and I am thankful they let me follow-up rather than them spend more time trying to get something worked out on their end.

As a first time home buyer, I was nervous which home warranty company to chose from. I researched and read reviews and Select kept resulting the top of my list. Zachary who helped me sign up was awesome. Friendly, professional and understanding to my needs and questions. He answered everything and made me feel good I was making the right choice. I had to make my first claim and it was easy breezy!

After researching many home warranty companies, Select offered the best systems deal with a couple of key discounts... The online reviews were among the best in the country! The gentleman from Select whom I placed my order with was friendly and knowledgeable.... Noticing his New Jersey accent reminded me of Jersey where I was born and raised! Great all round experience!

This is the worst home warranty company and please don't enroll with them. They will make several promises at the time of your enrollment but keep in mind when it comes to pay for the claims, they just shy away and will outright decline your claim. They will make you wait for more than 7 days to resolve an issue and then post that will make approvals sitting in their office and not looking at the diagnosis submitted by a licensed technician. The customer care representatives are rude as hell. I repeat don't go with them. It's a scam.

The gentleman that assisted me on the phone answered in detail the questions I asked regarding your company's history. He went out of his way to set up a later billing date and my policy arrived exactly as he said it would. If your service is as good as his assistance was, I will be a very satisfied consumer. Very happy to be able to cover my well pump and septic tank too! They are big expenses if they break!

I purchased a new home warranty today with Select Home Warranty company. They were very good to work with. The customer service representative was very knowledgeable and was able to answer all of my questions. We were also able to work out a policy that fit our home and budget. I would highly recommend them. Ron St Augustine FL

Fill out app for quote and called Select Home. Spoke with Ed and the type of home warranty that I could receive since my current home warranty was about to expire. As we talked and information exchanged, an extended term was discussed and excepted by both my wife and myself for a 3-year term policy. It was fair and a new relationship has started. Select Home is rated as excellent by consumer groups that I had researched.

So far we are happy with this Select Home Warranty’s service. We are coming to the end of our first year with the company. We’ve only placed one claim. We got a fast response and the tech was scheduled for the following day. The claim response took another 24 and the repairs were made.

Sam at Select was very informative and professional. He helped me make an informed decision and we're happy. The program has many of the same features we are used to in our previous warranty however, the fees are much less, discounts greater, and some coverages that were add on are basic to Select.

My salesman answered all my questions But it took quite a bit of prodding on my part which I didn’t like. On the upside, he did offer me a nice discount. And he gave me his direct line phone number. I called him later with more questions and he actually answered the phone. I thought I would get his voicemail, so to hear his voice was a renice surprise. He also emailed me my contract right away so I could review it. On the downside, he was not very courteous, not rude either. He at times kept trying to overtalk me and was dry in his personality at times as if he really didn’t want to be bothered with me asking him so many questions. I asked him if my monthly cost was going to be in the contract Or in writing somewhere for me to view, and he said I didn’t need to have it in writing which was an unprofessional thing to say.

I was very satisfied when I talk with the representative At Select Home. Young lady did an excellent job referring me to get this planned and that it would be the best option for me And if I have friends and family I would refer select home. They were the best option.

Recently purchased a home in Arizona and decided that a Home Warranty plan may be a smart idea for the existing appliances. Had my first issue.. Called in on June 17. It took 9 days before I finally had to contact the contractor that Select HW contracted. The contractor then told me they didn't serve my new contract. Several calls back to SHW, the contractor agreed to schedule a diagnostic for July 2. July 2 came & went. No contractor, no call, no nothing. I called SHW. The person on the phone told me "not our issue". "You call them or get your own contractor & we will reimburse you." I was ticked, to say the least.

Today I purchased a home warranty from Select. Yesterday I canceled my warranty plan with American Home Shield. It is a Terrible scam. It took days of being on hold with an international operator, whom I could not understand, to even get a service rep to look at my leaking dishwasher. He would not repair, he said it was a total loss. American Home Shield rudely said it was not covered as it was my fault. I was charged in advance $125 for nothing. Select is a much better value and better coverage. I should have switched long ago.

Close to midnight yesterday I finally decided that I had enough with my current home warranty company and decided to sign up with a new one. I went on the Internet and one the companies I found with very competitive rates was Select Home Warranty. I filled out a form online and then tried calling them. Since it was too late, I just hung up and forgot about the whole thing.

I called to start new policy. First 2 gentlemen I spoke to really need to go to a customer relations/service class. Rude, hurried, not very patient because the one was ready to go home. The other gentleman kept putting me on hold to find answers to my questions then put me on hold and never came back. THEN I spoke to Isaac, patient, pleasant, answered all my questions was thorough, PATIENT, even though you were closing in 20 minutes. I really enjoyed speaking with him and look forward to working with your company.

Starting from the sale of the product everything went great. I was well informed about the product and felt comfortable with the purchase. It looks like a great company with excellent customer service. I like the fact I have a personal agent with an extension I can call. I am impressed with the online portal as well.

Thanks. Alan was great and he was on point with all the info. I felt he really wanted to get me the best rate possible. I needed a little time and he was willing to call me back. Awesome experience and delighted to join Select Home Warranty. Really impressed. Thank you.

I received a call as I was trying to figure out what to do about a warranty, and was at the Select Home Warranty website, The sales person was polite and informative. He offered discounts not available via the website. The way I looked at it, if I bought individual policies on just three appliances, I would have ended up spending more money than their whole house warranty. In the end, I signed up for a 3 year warranty.

My AC has gone out and I used the online feature to file my claim which was very easy to use!! I then called just to verify my claim on my air conditioner and the representative was very courteous and very professional. They also have a call back feature so you dont have extended hold times!!

Unlike in the past, my claim for a problem with an A/C unit was processed relatively fast. The appointment with a technician was set up the next day and the technician visit was done on the following day, which fixed the problem. The technician was kind and professional in repairing the A/C unit. Overall, very satisfied.

I filed a claim about my microwave either not turning on or when on it does not sound right. A decision was made to just pay $95 toward me buying a new one instead of sending someone to come try to fix or replace it and I am not satisfied with that at all.

This time I received a prompt correspondent email regarding the issue of my claim status. Unlike my previous original claim which took me more than 2 days in order to receive a reply. It first left me with a blank answer and was thinking whether I should continue with my account or should I cancel it and look for another new warranty firm. Thank you for a quick respond this time.

The Representative was very knowledgeable about the service, and offered me several options, for longer term contracts. He was very persistent, but courteous. I think that I will be happy with the program that I signed up for. I was satisfied with the result of the call. I don't know how much more I need to say, since, as I said, I'm happy with the end result.

I'm ecstatic. Always heard these horror stories about home warranty companies but that was not the case with this company. We called, the lady was very professional, very fast, very efficient, and got this process taken care of immediately. We thank Select Home Warranty for having great people to work with.

This is my 3rd year for Select Home Warranty and they’ve been a good company to work with. I’ve only had to file 1 claim and they were efficient at getting a service man out to look at and fix my washer. Only cost me a $60 service call. Worth every penny of my investment.

The phone representative did a good job. The only complaints I have are that I was surprised I had to wait up to 48 hrs to be contacted and that I have to call the technician instead of them calling me. I think some repair issues, such as an AC issue would be considered more of an emergency and be repaired more quickly.

Excellent home warranty company. Prompt and professional response to claims. Great customer service. I've had several items repaired in my home from faucets to washing machine and all claims have been resolved in a timely fashion. The service fee is one of the lowest in the industry. Customer service reps are courteous and professional.

So far so good for the enrollment process. THe representative was easy to work with. I was able to get a really good price for my contract, especially because of the fact that I paid in two installments instead of monthly payments. Too, I was able to get two free months.

The time on phone to make claim was fast and easy. The only complaint is now having to wait 2 days without hot water. My other company I only had to wait twenty four hours to get the repair done. I know I'm tired of not having hot water.

Our dishwasher quit and a technician came to house to check it out. Apparently the whole control panel was bad and Select Home Warranty only provided a $185 check to help defer the cost of installing a new unit. Not quite what I was expecting but better than nothing. Our new dishwasher is working fine.

He was very polite. He answered all my questions. Never was pushy or aggressive. He gave me couple different options that would work well with my price range. Thank you for your help (sorry I don't remember his name).

Select Home Warranty has to be the worst Home Warranty company in the nation. I'm a top producer Real Estate agent and I have a personal policy with them. It took over a month to get a vendor out to look at my Hot Water Heater and Clothes Dryer, I was without any water or a clothes dryer during that time. It took me screaming and calling everyday until something was resolved. But the situation is it really wasn't resolved. I have the Platinum policy and it pays for nothing just a depreciation value of what is broken. Other companies like Old Republic and American Home Shield and Total Home Protect does not do business that way. They will pay for a replacement and not depreciation value.

I called multiple home warranties and this was such an transaction, the sales rep was very helpful over the phone and the pricing was reasonable for the coverage provided. Of note, the wait time was the shortest for Select Home Warranty vs the other companies I called. They are also seemingly generous with additional roof coverage for no additional charge.

I have had a home warranty with Select for over a year. They have been helpful in getting the repairs completed and have covered the majority of the out of pocket expenses. **EXCEPT FOR AC REPAIRS.** Unless you have service records of your ac being “tuned up” and your filters being replaced on a schedule by an AC company, they basically do not cover AC repairs in my past experience. Hope this helps!

I closed on my home April 7th 2020. I've been in my home 3 months now and making my first claim, the agent who help me file my claim was very thorough and walked me through the steps. The agent was kind and assured me of 24 to 48 hours for a response. Also insisted that they contact dispatch right away so there should be known wait.

The agent, Jonathan was knowledgeable & nice. He was speaking a little too fast sometimes, as if he was in a hurry. He was answering my questions before I asked them, but sometimes that wasn’t my question. I left him a voicemail a couple of hours ago, waiting for return call.

They were pretty straightforward and very friendly and attentive to the matter they stayed in contact with me from the beginning of the claim to the close which I appreciate. The process was painless and the tech was very friendly and professional. I would definitely recommend them to friends and family.

Filed a claim on 6/26/20. Half of my house has no electricity. Got an email saying they would contact me within 24-48 hrs. Never did. I had to call them. Said they needed more info. Gave info. Said it would be 1-2 days before a technician would be getting a hold of me. Nothing. Received an email that my case is pending and that I needed to call them that they needed more info. Called and gave same damn info again. Said the same thing 24-48hrs again before a technician blah blah blah. This company seems shady to me, I have had this service for almost a year and have never used it until now. I always ask who I am talking to and when I ask them their name they mumble it. Will follow up.

Trying this company for first time. Comparing this to two other companies. Sign up is similar. Hard sell to upgrade coverages but not pushy. Lots of iron options. Second fridge coverage a la carte for a little more per year. Automatically covers two ACs. AC leaks are only covered by a maintenance contact add on. That covers both units and up to 5 lbs of Freon per unit. (Compared to AHS that only covers $10 per lb of Freon. R12 Freon costs $90 per lb.) Lower service call fee. One bother is big discounts for those over 55 if you purchase a 3 or 5 year coverage. But offer only available on the day of initial sign up. That's not good. Still proof in the pudding to see how well system works. Ie service calls on weekends for AC without having to fight with customer service, quality of contractors they send out, no hidden exclusions in policy.... Stuff like that.

AC Unit is not cooling. AC unit Issue began Tuesday June 30, 2020. Received confirmation number and confirmation email. Waiting on contact from service technician. Call was fast, easy, and informative of the process. Answered all the questions asked and was very polite.

We chose to work with Select Home Warranty based on their positive reviews we read. We purchased a full home warranty plan one year ago to cover our entire home. A few months after purchasing the plan our heater broke so we contacted SHW for coverage. They sent a mechanic to look at the unit who had no understanding of the issue. We decided to call another professional heating service provider who fixed the issue quickly and charged less than SHW. We tried to get a reimbursement from SHW which took two months of back and forth and only happened when I threatened to cancel my service with them.

I have received great customer service in setting up my home warranty. The representatives were thorough and prompt in responding to my questions. The warranty looks like it will have anything that comes up on my new to me home covered for a very reasonable price. I look forward to working with Select Home Warranty to keep my home in top shape!

Refrigerator issue. Thirty six hours later, still no call back to schedule repair. Email stating they are still working on getting appointment set up. Thankfully we were able to get the issue fixed temporarily, but still need someone to come out. Hopefully we will hear from them soon and won't have to worry about the issue anymore.

I called to purchased a Home warranty, not pushy salesperson, very informative, I hope coverage is the same, fair price better than AHS which I kept for almost 4 Yrs and they keep increasing prices more and more and decreasing customer service. Richard was very prompt to all my questions.

I submitted a claim for my pool and received a quick notification that they received my claim, Even though I'm still waiting to get service. When speaking to a customer service representative they are friendly and they try to be very helpful, just hoping they can find someone who doesn't just not show.

I had the pleasure to talk to Mark ** at **. Mark was professional and took his time to explain the products and package and I ended up buying home warranty on two homes. The account setup was easy and seamless. I also signed multi-year contract based on what discounts were offered and lowest service fee. The overall experience has been phenomenal. I would highly recommend the service to my friends and family.

Was having issues with my water softener and submitted a claim. The response by Select Home Warranty was very quick and a technician was dispatched by the preferred plumbing vendor. Although the water softener could not be fixed Select Home Warranty informed me that they would credit me that they would offer funds for me to fix or replace the unit. The process has been seamless.

After 2 months of back and forth about my broken machine, many contacts and much documentation, they did not replace my machine. Had 2 of the service people come check it out (my cost $150). Both of them Saying it needed the repair that probably not worth doing on a 14 year old Washer/dryer combo, all I have been promised (we will see) is $150. I Finally bought a new machine for $1500.00. As of today I am out 150 on top Of the new machine. I have called them at least 10 times (on long holds) And can only say dont trust them.

First time using service. Followed the online steps which were very easy. After filling in appropriate blanks was issued a order number and other emails concerning service. The tech has not arrived yet but so far the process has been smooth. Once I hit the submit button error message states at least 50 words. The character count says 336 and counting. At this point this is the first disappointing thing. Maybe site issue.

Select Home Insurance has been nothing as to what we expected. We've put in 4 claims so far. Select responded to 2 of them saying that both incidents are not covered and the other 2 were minimal reimbursement. They are slow to respond to inquiries and the customer service is poor.

I called Select after searching online for the best Warranty service company. I spoke to an awesome and helpful gentleman (Fred.). He guided me through the process and suggesting options that I might do well with. Never pressuring me. Thank you for everything. I am looking forward to having you going through home ownership for years to come.