Select Home Warranty Reviews

George was very polite, knowledgeable, and helpful. George was also very easy to understand. He gave me multiple options for continued coverage which included prices. This was a good value to provide coverage and I did look at several companies. I have only had to file one issue and that was with my stove and a repairman was at my home the next day to fix the problem with positive results.

It was a pleasure working with Alan, he is Very Professional and was very knowledgeable about all the plans offered by Select Home Warranty. Glad to have a Home Warranty for my clients. Great Service fee price $65. Thank you for all your help selecting the right plan for my clients! Congratulations! We look forward to working with you again, with our next Clients Re/Max Nexus, Birmingham, Michigan.

So my wife and I had thought by going with this company that it would be a great way to handle home improvement needs but have come to find out that they are nothing more than swindlers. Not only are their techs incompetent but the lack of communication between customer service and their techs is downright terrible. We had a tech come out to diagnose an issue with our washer which they did and they charged a $60 evaluation fee which we paid. The tech said that we might be able to get a whole new washer because it wasnt that old. However, we never heard back from either of them.

GREAT JOB SO FAR. I just signed up for your service and customer service was great. Other people I know will be switching over soon. They have the old service and are looking for a new service. I told them about Select service and they are going to try it. I hope the service is as great as you say it is.

I placed a phone call regarding an issue with my heating unit. The representative handled the matter quickly and responsibly. She put my mind at ease with no problems or issues. Thanks so much for the service. It gives me a peace of mind knowing I’m in good hands in the future as well.

Customer service was great and very professional, working progress was fast and convenient to contact. It could be better if SHW has more wide connection with professional companies in local area. Overall, I’m satisfy working with SHW. I already recommended my friends and will more to do so. Thank you.

My recent phone conversation with Select Home Warranty was pleasant and helpful. They answered my questions and were clear on how to proceed with my claim. I Have been with other home warranty companies and they are terrible to deal with on the phone. Hopeful that SHW will continue to serve me well so that I don’t have to look elsewhere. A nice change!

Abraham, the sales representative, was very pleasant in our conversation and answered all my questions. I am satisfied with the contract. The prices for the contract and service fee are a great value. We are considering adding more items for inclusion in the contract. I will contact Abraham to discuss further.

I was able to sign up for a account within minutes. I signed up online for a quote and within minutes I received a call from a friendly sales rep to get started and he also helped me find additional savings and answered any additional questions I had. Overall the process was very easy and I look forward to having my home warranty with Select!

I spoke with Jonathan ** who was very pleasant and answered all my questions after having some bad experiences with another company. Select Home Warranty sounds like it will meet all my expectations. I just took out the contract today but am very hopeful that any future service contacts will be just as pleasant.

I was helped by Sol, who was very nice, professional and helpful with signing me up for a new home warranty. I appreciate the discount that I received and the company seems like they will be a great fit for me and my husband. It is difficult to find a warranty that covers roof leaks and Select is one of the few, and they also seem like a quality company that treats their customers well, which is important and hard to find.

Maytag Washer. Fair and efficient. I used a local business who connected with the warranty company and freed me to just make the appointment for repair. I was able to talk with a person and didn’t have to press a dozen options to get to them. The customer service agent was consoling about not to worry that's why they are there for us. Well done!

Do not buy a home warranty with this company. THEY WILL NOT HONOR YOUR CONTRACT AND FIND LOOPHOLES NOT TO PAY OUT REPAIRS THAT ARE ADVERTISED. Pending class action lawsuit for fraud. Sure the ads say your AC unit is covered, but they will find one of the many loopholes in their service plan to deny you the reimbursement. That is if you can get one of their contract technicians to make a house call.

George was very knowledgeable and gave me a great price for 6 years. It is a relief to know that I am able to have them insure me if anything goes wrong. They were able to give me a holiday discount that makes me feel very valued moving forward with my new home.

Setting up the account was made very easy. I received my contract just a few minutes after concluding the order. The contract seems very straightforward. The pricing for the Select warranty service is much better than other home warranties that I have had. I hope I don’t need the warranty service but if I do I hope it will go as smoothly as initial process.

I was very skeptical of ordering from SHW due to so many different home warranty companies. But, the customer agent/salesperson was very good at answering ALL MY QUESTIONS and explaining the plan coverage and the pricing, he made me feel safe and comfortable moving forward w/the purchase! I loved the fact that I can review all the reviews from other companies and still cancel at any time.

Great customer service! Easy choice when it came to finding a warranty company. Steven answered all of my questions and concerns and he made me feel very comfortable making this decision. No pushy sales pitch. The price is very reasonable. I know my home is in good hands with this simple decision.

My call this morning was handled with professionalism as well as friendly. I look forward to my item being taken care of soon. It has been difficult to find a plumber to look at the softener to diagnosis the problem. I am confident you will be able to resolve the problem. Thank you.

Pro-rated funds were reimbursed for the cost of a garbage disposal unit purchased to replace a non-functioning garbage disposal. I made a phone call to a helpful operator at the warranty company. This was followed up by an e-mail from the warranty company confirming the resolution. I was impressed by the speed of resolving this issue.

Fast response to inquiry online. Very helpful to work with. Hope all interaction in the future has the outcome. Are the service calls this easy? Look forward to a great working relationship. Would recommend to any of my friends if so. Noticed you highly rated on Google. The price appears to be a value.

I have asked for someone a manager to call me from Select home warranty and still no response. I have wasted so much time with this company. It does not work. The company they send out does not have correct info. And then they say the do not work in my area after they come out and waste my time. Select Home warranty is terrible. They leave the customer having to make multiple phone calls and still nothing is done.

I have spoken to your office a least 3 times in the last month. All my calls were met with excellent customer service, a pleasant voice and fairly efficient processing. Thank you for looking out for us. We will be renewing our policy when it expires next year. Please let us know when that is.

We got 5 star help with the lowest price. I feel satisfied. We are 100 percent happy with our service coverage for all appliances. Isaac did an excellent job. He really knows his work. He was very good at knowing the services available and also knew our needs. He considered all for the future needs by locking in out prices. Thanks.

I called Select Home Warranty on 11/25/19 on the problem with my Central Heater in my Manufactured Home not heating properly. I talked to the Representative Alvin about my problem. Alvin was so very nice and sympathetic about my heating problem. He really made this Service Problem very simple. Alvin was very courteous, and helpful. He said the problem would be corrected right away, as soon as they find the closest Heating Tech. Thank you home Warranty, really appreciate having you for my Service needs. Again thanks for Alvin understanding my service needs.

I was very pleased with my encounter with Fred ** regarding Select Home coverage. He was patient, answered all my questions and very professional. I will highly recommend your company to my family and friends. Living on social security only is difficult and I really appreciate any and all help with our financial situation. Fred was there to help me.

SHW referred a great tech, Arrived on time as promised and fixed my problem. Reimbursement is cumbersome. Filed claim November 8 and, based on discussion today, do not expect reimbursement until January. The process is "sluggish" and do not understand why it would take so long from receipt of paperwork to process and mail $$ that SHW agreed I am due.

We finally dropped Select Home Warranty after 3 bad service call experiences in less than 1 year. For 3 separate issues we had problems either with the service contractors they assigned for the repairs, they didn't want to do the work, or exclusions in the service contract. I did not like that they don't share their warranty exclusions with the customer until you actually sign up for their services, so that is a negative right off the beginning. The service contractors that they use either don't show up to do the service, or they don't handle the specific repair needed, or they ask you to find your own contractor and pay them directly and Select Home Warranty will reimburse the customer a minimum of 30 days later.

My wife and I had two toilets one morning with the same problem: water leaking from the base. I called this warranty company to make a claim. One claim was setup for both toilets. Was told to expect an email to setup a visit from one of their contractors, and it would be $75 for the house call to diagnose. After that call, their contractor reached out to us. We explained the situation. He said he could actually come by same day and get it fixed since water was leaking, and waiting until Friday made no sense.

When I took out your insurance I asked if my area was covered for service and was reassured there were plenty of techs here. Now I’m being told they are having a difficult time. And if I want to pay upfront I can. Not why I have insurance.

Select Home Warranty (SHW) is a FRAUD!!! I had a Water heater go out Tuesday (11/19) evening and tried calling, but no prevail even though they are open 24/7. Submitting a case online and told in DETAIL of the issue. Wednesday morning I get a email from them that they notified their plumbing company and to select time slots. Then the plumbing company said that they can't get to me until Friday. I said that’s unacceptable and was able to get that plumbing company to come Wednesday afternoon. I paid the $ 125 service fee and the plumber sent his diagnoses to SHW. So why do I need to get approval to fix something that SHW referred to? Don’t they trust them? Thursday I have called them 8 times that I am still without hot water. They kept telling not to worry and they got my back. They PROMISED me that I will have an answer by the EOD. SHW assured me that they put it as an emergency and will get back to me.

I have been a customer for years and it's always the same problem; having to go without essential utilities for days or weeks. I wish that your company would find a way to expedite heat, water, and electrical problems. One solution is to really work with local contractors directly instead of what appears to be a robot randomly assigning tickets. I think a real person should directly call local contractors so they can get scheduled quickly for a minimum of next day service for these essential services. Taking 2-3 days to tell us who our contractor is, and waiting another 3-5 days for them to come make the repairs means your customers are without essential utilities for 5-7 days at a MINIMUM.

I have been since April of this year trying to get my stove burner fix. I have had 3 tech come and never come back. They told me Select never paid them. Am not sure what to do at this point. They offered for me to find someone and they would reimburse me. I have told them I do not know anyone. I did this with them on a ceiling fan. It was over a month to get my money back. My contract ends in Feb 2020. I will never sign up with them again. Another thing they have people who answer the phones that you barely can understand.

Be sure to reads the terms carefully. Will list items they say are covered when they give you a quote and the small print in terms contradicts what they say is covered. After you wait your 30 days to use the warranty and find out they lied about what all is covered, it is too late to cancel without paying a significant amount in penalties. Horrible customer service, they just want you to buy the warranty but make every excuse in the book for you not to be able to use it. Rip off!!

Select Home Warranty is a horrible company! We were told our claim (replacing a furnace motor) was only good for $150 because we didn't have maintenance records. The furnace is 2011 and we just moved in the house in March. Their policies are written to get out of paying their customers. The phone rep made excuses on why they weren't paying, based on assumptions. That's not a good company standard. I highly recommend you to not use Select Home Warranty.

Buying a policy from SHW is probably one of the worst decisions I've made in a long time. They were happy to take my money and promise the world but when it came down to it they were unable to provide a contractor when I needed one, sent me instructions on how to proceed with a claim using my own contractor, then denied the claim despite the fact that I followed all their instructions to the letter. They sent a document listing "uncovered services" to support their denial.

Steven was very good in knowing the process and we renewed for 10 years. We had the warranty since we purchased the house and called them one time. Service was very good and the problem was taken care of by the service company. I would recommend Select Home Warranty to anyone wanting a service policy over other warranty companies we have used in the past. They answer the phone with a clear speaking American so you can understand what is being said. Others I have not been able to understand them talking and it becomes very frustrating when you have a problem that you are trying to get taken care of and you do not even know what they are telling you. I will always stay with Select Home Warranty.

It is very easy to submit a claim through Select Home Warranty using their online submission form. I received a response immediately to schedule the service call. The technician who responded to the claim was friendly and had good customer service. He went above and beyond by answering my questions and making recommendations. Overall this was a good experience.

This was our first time using Select Home Warranty. Our dryer went out and the representative on the other line was quick, accurate and polite. So glad we purchased this peace of mind! Currently, we are still waiting for the technician to give us a call - So far, the customer service at Select Home warranty seems to be excellent.

Select Home Warranty offered me the best value for the money and were very helpful. All the other companies were not easy to deal with and had higher prices. The Select Home Warranty representative was very understanding and answered all my questions. I was even given a discount for being a prior customer even if it was some years back.

September 26 I called to put in a claim for washer and dryer. Was informed I would have a technician call within 48hrs. Called call center back. Had issues with technicians coming to assess. So over a month went by still no technician so I found my own technician and called and set up an appt. Followed all of proper procedures. Took 7 days and several calls to Select and multiple lies later I finally received a reimbursement agreement for dryer.

Ray was informative and personable on the phone. The policy offered fit my needs, and the fact it is transferable is a great selling point. The speed at which I was contacted after requesting a quote was unbelievable. And the offer I was given fit my needs at this time in my home ownership.

Replacement of fan motor capacitor. Very pleased with service I received from gentleman I talked with by phone, very informative and nice. It was taken care of promptly -- well pleased with the service. I would recommend Select Home Warranty to anyone interested in a home warranty. Appreciate your help in my repair.

Steve ** was my sales rep and he was welcome and cordial. He did answer all my questions before I purchased plans. He did walk me through the process of submitting a claim, how claim will be reviewed, how local consultant will be assigned and how they would perform work.

The purchase of the 6 year SHW policy was made easy because of the outstanding service of Belinda **. She answered all my questions and concerns thoroughly. Belinda was pleasant, polite, professional. Skeptical at first, Belinda convinced me and allayed any concerns using the facts of the SHW policy. This company is fortunate to have such a competent honest employee on staff.

Belinda is great to work with. She answers all my questions clearly while providing me with additional information I didn't know I needed. She also does a great job following up after the completion of the order to make sure I am satisfied. I highly recommend her and this company.

Multiple technicians neglected to fix my appliances. I should have donated the $400+ I paid for this warranty. Thank you for having me get my own repair. Sears service has a home warranty, speedy appointments and honest service technicians. Select Home Warranty if I could give you a 0 rating I would.

We have provided Select Home Warranty with every piece of documentation to resolve a claim from July, 2019. Documentation was sent by both certified USPS and to the email address they provided. They are verbally changing the terms of their warranty to suit their needs so that payment does not have to be made on the claim. They quote sub sections of their written warranty, however, they verbally advise that what is written and what they want are two different requirements. They disclaim all the thousands of complaints made to the NJ BBB and advise that anyone can make false claims to the BBB. Really? That many customers are upset enough to file a complaint with the BBB claiming fraud and a scam and all of those were sent in by people that haven't been truly scammed? Do not waste your money on a warranty from this company. Save your monthly payment amount and have repairs made on your own when they arise. In the end, you'll have paid for a worthless warranty and still have to pay for your own repairs.

I was shopping for home warranty for a while and the Select representative was very professional from the get go, he answered all my questions in a honest and professional way, I would recommend select warranty to anyone, but I still need to see if they are going to walk the talk with my service calls. I hope I won’t be disappointed, thank you...

I was checking out home warranty plans and this one was the best I found. I have been with Old Republic for 9 years. The representative was extremely courteous and informative. He gave me options that were amazing. I wish I could have purchased the 3 year plan but just didn’t have the money to at this time.

My washing machine pooped out on my over the weekend-emailed an order asking for assistance on Sunday. Got a response on Monday with options for repairman to come out. He was out the very next day and basically on time. I love that I didn't have to wait for hours! Repairman diagnosed the problem and said I need a new washing machine. Hope this is a quick process as well-cross my fingers.

Great job in helping me choose the right plan to work for me and within my budget. Prices are great and affordable, I would recommend to family and friends. Thank you for your help Ben in going over everything and making me able to feel relaxed in knowing that my home is now protected.

I felt like the representative took the time to listen and get clarity on what my problem was. Afterwards, she told me that I would get an email in the next 24-48 hours, regarding my claim. I would have liked a little more explanation of the next steps and process, since this was my first claim. With It being a plumbing stoppage issue, I would have liked a call from a technician within 24 hours, but with this process, it could end up being 2-4 days, before I hear from someone.

Sam was very helpful & knowledgeable. Helped me learn what I needed in a home Warranty. HE WENT OVER COVERAGE OPTIONS & BENEFITS FOR ME. Helped me decide what I needed. I hope warranty repair service people will do this good of a job should I need repair service. I am a long time Realtor here in Huntsville, AL, & have dealt with a number of Home Warranty Companies here. Have had a few problems with Warranty Companies company sending incompetent cheaper service person to fix a problem on other houses.

Customer service was very good and to the point and offered exactly what I needed in terms of pricing and contract. The customer service representative was professional and wanted to be sure I had all the necessary information needed to make an informed decision. He went far and above the support I needed as I was going to go with another company. However, he was so good he got me to sign up immediately. Great service!

I had the opportunity to speak and work with Abraham **. today. He was great to work with and made signing up very easy and affordable. He explained the service thoroughly and explained how the other companies compare. He did such a great job I signed up for both of my homes! I would definitely recommend the service as it's a great value for the price and the team is very knowledgeable. I searched several be options and found this service be the best value and cost.

Purchased a Select Home Warranty One international Blvd. Ste 400. Mahesh, New Jersey 074950400 in Sept. of 2017. Called to ask details. Customer service rep. told me I was past the waiting period to make a claim. 2 weeks later I called to make a claim and was told claim denied due to waiting period date was 3 days away. 1 1/2 yrs later.. Called to make claim for Water heater.. No hot water and leaking. Claim denied... They do not cover leaking.. I have paid.. so far 900.00 monthly. Select Home Warranty will find ways not to pay a claim.. The policy I was sent is typed in the absolute smallest FONT they could find. When you sign up..they do not tell you the specifics of the warranty. They make it sound like they will cover without any problems.

Home owners, please read carefully the terms and agreements. For example: -for heating and cooling system they need 3 years maintenance reports and water heater timely flushed to cover the repair cost. Unless otherwise your house is not cover with warranty. They tell you after it happened. Seller doesn't mention anything. Check other things coverage terms. It is worst service in USA. After you buy and need to cancel, have to pay $75.00 cancellation fee. Good luck anybody has this coverage. Thank you very much that can read it.

The process was easy and the representative was very thorough. The only thing was that there were too many phone calls from different reps once I initiated the purchase process and their information didn't reflect my purchase. I would recommend streamlining that process. Overall, the process was very easy to sign up for online and the price was very competitive compared to other home warranty companies. I thought that there was more value for the amount it cost.

Failed water heater. My telephone experience with the clerk or answering service was great. He took all my information and referred it to the claims department. The claims department denied my claim. The reason was without logic and against the spirit of the contract and customer agreement. The denial is totally illogical. I was told that my claim is denied because my water heater stop functioning and leaked. Simply put the water heater doesn't heat water and it appears to leak. This was the reason for denial. Although, it is within the common reason of the average person such a condition needs repair.

We noticed only top ratings and decided that Select Home Warranty is reliable and the one for me. Fred ** did a great job getting us the policy that we wanted and did so quickly and very professionally. I wanted a good policy to cover the expensive repairs of our home and selected your company based on the ratings from consumer reports. I noticed only top ratings and decided that Select Home Warranty is reliable and the one for me. Thanks for being there.

Customer service skills from the staffs on the phone is above my expectations. I called in 5 times during my one year having this plan and I gotta tell ya it’s worth every dime. Only had one issue with one of the contractor that didn’t keep us up to date with the information which I had to called in to find out and they took care of it right away and gave us the choice of getting a check to get our new dishwasher. I would most definitely recommend Select Home Warranty to friends and family.

Two of our kitchen electrical outlets on the kitchen counter quit working. I’ve checked all of the electrical breakers in our electrical breaker box panel, and they all seem to be working properly. There does not appear to be any outward damage to anything. The problem is more sophisticated than I’m able to understand. I called your customer service department where I spoke with a person by the name of “King.” He assisted me in getting a claim filed.

Abraham from Select Home Warranty contacted me literally as I was looking over the prices online. He was able to explain the costs and deals offered to me in a clear and concise manner. Because I paid with AMEX, he informed me a special promotion as well. As my account representative, he gave me his direct number and assured me that Select Home Warranty was the best home warranty company in the area. I received the policy by email nearly immediately.

My only complaint is how long it takes for each step to process. Because of this I lost a whole week of no washer only to find out I was going to have to replace it. Otherwise, I would have given 5 stars. Because of this delay, and being right before Thanksgiving, I will end up being a month with no washer.

I just put in a request for them to have someone come to my home to check my heating system, it's not working properly and I really need it checked out since it's very Cold outside where I live???? Received great customer service, the man I spoke to was so very helpful, I would recommend them to all my family and friends, it's a great company to deal with and I will continue using them for my home.

Customer Service is good. But tried sending Tony's Repair Service out. I told them last year do not ever send him out again. The man cannot do the work. He cannot get under a mobile home or home to do any repair work. He told me this last year and this year said his Doctor will not let him. He is old, heavyset and disabled. But he still wants and demands the service fee when he comes to your home. If when he can't do the work that he should be able to do. I also told him the first time it was a mobile home so he knew before he came to my home. But the jerk still demands the service fee. In fact the first words out of his mouth when he came to my home, was Select Home Warranty said he was to collect a service fee from me. He got this from me without doing any work to repair my water leak. Get rid of this crooked man.

At less than $25 a month for 6 years seemed like a good deal considering the aging of some of our appliances. Ray ** made a good presentation and answered the questions I had with no hem hawing around and to my satisfaction. As retirees peace of mind is worth the small price to pay. Even after I showed that I was willing to purchase Ray continued to improve the deal. Although I spent a significant amount amount, feel good about doing good for the household.

Initial call re dishwasher repair. Customer Service Rep was very professional and took all of our information. We should hear back re repairperson within 24-48 hrs. We are looking forward to a speedy resolution as our dishwasher is not working properly. It is not cleaning properly and not drying at all - even on high heat drying cycle. We sometimes must run the dishwasher twice to clean the dishes - and I prewash to prevent any rubbish from going into our septic system.

Despite multiple challenges with my email, agent worked diligently with me to ensure I got invoice to Title company and selected the best deal for my client. All documentation was received, as this was a real estate transaction gift for Buyer. Great coverage for the money plus perks for multi-year purchase. Very fast ordering with US based contact clearing answering all queries. Don't let title company purchase for you as they have no interest in getting best value coverage. Also you get points on your credit card and time to pay after closing.

Bruce was so helpful and answered all of my questions. I feel confident that my clients will be very pleased with the home warranty I purchased for them. I did my homework when looking for a company to purchase the home warranty with and Select not only has a great reputation, they also cover a large area, had great reviews and competitive pricing. I struggled finding a company that would service Red Rock, Arizona and was so happy I found Select Home Warranty Company. I will use them again and recommend them to others.

I am a single mom taking care of my parents and a worry free home purchase is very important to me. I needed a home warranty for a home I am purchasing, and Chase helped me to say a good sum of money. Thank you Chase! I appreciate all of your help. I am looking forward to a worry free home buying experience with the security of a warranty. I will be using them again in the selling of my home for the next homeowners to have the same worry free experience.

I would recommend this home warranty to anyone- they are fair and easy to work with- I love the peace of mind it gives me knowing breakdowns are covered!! I have multiple properties covered and they give me good discounts on each one that I add. I have not had to make a claim yet so cannot comment on the service call or anything but I do not anticipate it to be a problem when the day comes!

Don't buy a Home Warranty from Select Warranty. I left American Home shield where I had good service and coverage. I thought Select might be just as good and had a less per service call. I had called Select Warranty for 3 separate repairs. 1st was for a stove which took forever for a service person to get ahold of me then to find out they don't come to my area. I had to call my own which I paid for service and repair. 2nd I called about a microwave that wasn't working which Select said they don't repair microwaves and that they would send $50 toward a new one. I bought a new one and never received any money. 3rd I called about refrigerator which is just a little over a year old in which I didn't get the manufacture extended warranty because I had Select Home Warranty. Again they had no one that services my area so called my own $150 service call which we called Select in what was wrong.

My claim was submitted on Thursday and I never heard back from anyone. I had to call on Monday to check the status of my claim. It would have been appreciated to hear if my claim was approved or denied. It would also be nice if the claims do not take 24 to 48 hours to process. In the the event that someone air or heat goes out during peak seasons, a customer do not want to have to wait that length of time for Select Home Warranty to either approve or deny the claim. Especially if the rep is at the home and have the necessary parts to fix the issue at hand. However, the rep was very nice and helpful.

I filed a new claim for my refrigerator, They made me try to explain in details the problem with my refrigerator. Then they send me an email stating that Select Home Warranty does not cover that problem without even sending any company to check my refrigerator. Select Home Warranty did not cover my heater problem for which I was forced to buy a new central air conditioner system and spending thousands of dollars. Why should I pay money to a home warranty that does not cover anything. That is fraud.

This was by far the best home warranty for the money and the customer service was amazing. I looked at 8 different companies and Select was far superior. The amount of coverage is just what I need and at a great price point! Some plans had much longer waiting periods as well. I am very pleased with the 30 day waiting period as I would not want to pay for a plan monthly and not be able to use it. The representative was so very helpful.

Excellent company to deal with. They have great prices for seniors. The employees are kind and very efficient. We are looking forward to working with this company if ever needed. It's very unusual for a company to be this informative and offer so much at an affordable price. Anyone looking for a wonderful Home warranty company to work with should know this is the real deal. Thank you for all your suggestions and discounts. Thank you so much!!

I just recently cancelled my home warranty because this company would not cover issues with plumbing. I reported a leak inside the wall in my bathroom and was told this was a "maintenance issue" and they would not cover the repair. I also recently had to have my septic tank worked but was also told that the work needed on my septic tank would not be covered. When I signed up for the coverage I specifically asked if issues with the septic would be covered but when it came time to cover the repair I was told that the coverage I had purchased would not cover that specific issue.

This company is a total scam, they send out their contracted service companies that are totally incompetent. When you call to talk to company about problems you get people that are as bad as the contractors they hire. Every time you try to contact them you get a different customer representative, and evidently they don't record any notes because every time I call them I have to go through the past calls and details of my case. This case was first reported to Select Home Warranty on September 16, 2019 and it is now November 16, 2019 and I still have not received any money for reimbursement on my claim. I would never refer this company to my worst enemy.

The first time I had a claim with Select Home Warranty, they were good. I had a technician setup to come out the next day and it was a great technician. The process was a little cumbersome, since the online claim system isn’t great and I still had to finalize my claim over the phone before they would book a technician.

Didn’t like the fact that I had to find my own service provider. Pay them out of my pocket and having a hard time getting my reimbursement. I purchased a warranty so that if I had problems it would be hassle free. Have spoke to lots of people there getting off the phone so frustrated. The customer service department is the worst I have ever had to deal with. When speaking with other dept was better. I was even told that there was no one more I could speak to when asked for management. This is second claim I had to pay out of my pocket, after paying for services for about 1 year. When calling I have been asked to send same receipt about 5 times after I sent it and even had a ticket number then was told give them 24~48. I truly feel like some of the workers need more training and to care more about there jobs.

Your company is a joke. I purchased three years of warranties on four homes and every claim is either not covered or a small refund amount applies to the actual cost of me finding my own vendor to make repairs or replacements at my cost. Your process in finding reputable vendors is no better than any other home warranty company but I was assured when buying your warranties Select Home Warranty was better than any warranty company out there when it came to having reputable vendors. That isn't true.

I was extremely dissatisfied with the company you contracted to fix my toilet. Customer service was terrible, not only did I wait for them to not show a couple times but I was also spoken to rudely by all five people I dealt with. When I called Select regarding this, I was told that because they already agreed to the job that I would have to use them. If this is the type of contractors you hire for this warrant program then I may need to look elsewhere.

I have had great service with Select for 3 years now. Every time I have called in a claim it's been a fast professional experience. Customer service is great as well! They call me at the end of my term each year and help me with my renewal and go over any changes or options I might want to consider to keep me informed of my policy. Everyone is always friendly and helpful as well.

Customer service blows. Like literally blows. They sent a tech to my house since my oven wasnt working. "OVEN". The tech said it was a gas valve. My stovetop and broiler work. I disagreed with this. They approved $150 for the gas valve replacement. It is not the valve. Hence, I can still cook on top and broiler. To speak to a supervisor is pulling teeth, two time I have been placed on a call back list, and yet... the phone operators can do nothing. I paid for my full year upfront. and at this point, do I get what little money back or do I keep fighting this and fighting this fighting this. Maybe someone will call me back with this review... Or I assume it will just be lost.

You have never resolved the problem in less than two weeks and you always say 24-48 hours but then send a letter at the 48 hr and said, "You have an option to get your own person to fix the problem and We will only reimburse 100." Then you never look for a contractor. I feel that this company does not want to fix anything and that they just pay people to talk to you that are not in the US to stonewall you. Do not use them if anything on your house breaks. They will not fix it.

I have looked into home warranties and went with Select Home because they have excellent reviews and cover everything I needed for my home including our in ground pool. I liked the fact that you could purchase a year's worth of coverage and get 2 months free added on to it. We are possibly selling our house in the spring time and wanted to offer the next owner the comfort and satisfaction that their new home would be covered for any future problems. I would recommend this for all homeowners.

We called and had several questions about the different plans. Richard ** was awesome, very professional and courteous. He was very knowledgeable and straightforward in the direction he pointed us into. My wife and I are extremely satisfied with what he advised us on and ultimately purchased. We decided on the 5 year plan which for us, is a great fit for our new home. We would definitely recommend to friends. Thank you for all your help.

I have not yet used the service, but I can say that Peter ** was very friendly, knowledgeable, helpful and professional. I'm hoping the service is as awesome as he was to deal with. After reading the reviews online I'm assuming this is a great company to deal with. I had American Home Shield before and they were much more expensive with less coverage, and their rates went up without me knowing about it until I went to their website to check. I like that I was able to lock in a great rate for 6 years with Select Home Warranty.

I was told by several people that buy a home warranty is a good thing to do especially if you own the home. So I bought one, a good deal at that. When something is too good to be true it's for a good reason.. that because it usually is. So my furnace/heater went out on our air conditioner. The air conditioner/repairman that THEY contracted to show up TOLD ME TO never use this company and told me exactly what they would do. AND GUESS WHAT. They did.. They send me an email saying after all the information I provided and the repairman provided.. they were only going to give me 150.00 for the repairs and I am responsible for the rest.. seriously.. That's not what your sales guy said and you know it.. STAY AWAY FROM THIS COMPANY!!!! I will repost this on ever social media site I can find. They ripped me off.. I only had this policy since May. Never again.. Do not buy. We are a family of six and cannot afford bs lies like this.. Stay away!!!!

I contacted Select Home Warranty as well as other companies and looked at offerings, quality and pricing. I had a great offer from another company, but had an email from select as a result of leaving a message requesting a quote. I quickly got a call back from Richard. He answered my questions and provided me with a quote that was better than the other company. He was very professional & knowledgeable. I now have a great warranty that I can afford.

I set up service with Select Home Warranty with Alan ** who was very helpful and professional throughout the entire process! He was patient and didnot rush me, which was a bonus. He took great care in ensuring that I understood the warranty and breakdown. He answered all of my questions and provided detailed explanations. All that we agreed to was provided in the contract. Also, the service was the best price for all of the value.

I am very happy with the service representative I spoke with. I am unhappy with the fact that my furnace is not working in the first cold snap of the season (below freezing out!) and I have to wait 24-48 hours for service. I have a 72 year old mother, 5 adults and 2 children living in this house. It is COLD! There should be a way to get immediate help in a situation like this.

Alan ** helped me with getting my policy together. He was really nice and helpful. He answered my questions clearly and thoroughly. He was able to give me the Veterans Day coupon that I wouldn’t have gotten online. He explained that I could take the whole year option and break up the payment over three months which is really helpful. I just got my Select Home Warranty so I can't speak on how the coverage is but I do feel better being covered. For value, I would recommend Select to a friend and tell them to ask for Alan. Thank you.

Very prompt and courteous customer service. The service processing details were explained clearly. I am recommending this service to all of my friends, family and church members. Our church organization, the Church of God In Christ, is one of the largest in the U.S. and twenty seven countries. We rely on prompt, dependable, honest and courteous service. We have many senior citizens that are unable to provide nor acquire the necessary means for the services that you provide and young people that would prefer to handle situations with a phone call or via the web.

This was my second claim with Select Home Warranty. The first was my air conditioner and the second my garage door opener. Customer Service was great! They were very professional and quick to respond to my needs. A technician was on the phone with me making an appointment within 5 minutes of hanging up with the Customer Service Representative. Made an appointment for the very next day. Great experience. Would highly recommend to my friends and family. Definitely worth the small bit I pay monthly for the great, professional quick service.

My garage door fell off tracks. Helotes garage doors repaired my door immediately. Very professional and extremely reasonable price wise. This company definitely knows what they are doing. I would not trust my garage to anyone else. As soon as I called they were able to accommodate me. They are friendly and very understanding. You are given instructions to remove your cars if they may be in danger of being impacted as mine were. They are available at any time. Of course you pay for off hours or holidays but it is good to know that in an emergency they will always be available.

Cooktop. I called to file a claim and ask about filing claims online as well as what was included in my plan. Representative was very nice and provided helpful information and followed up with an email to expand on what was included in my plan. As well received emails immediately for each claim independently which is great for me to keep records of everything. Website and automated phone system were both very easy to use and follow.

It was a very simple process and all my questions were answered. The the coverage is excellent. A lot of places didn't have all the coverages offered by Select Home Warranties. The deductible is less than I was paying 12 years ago.

Water heater. Select was very prompt and helpful. Service contractor did not correct the problem after two visits, then disappeared and would not return phone calls. Select said to engage another contractor and submit invoice for reimbursement. Waiting now to receive reimbursement which I understand will happen within 30 days. The contractor was rather strange in that the phone was answered with "Hello" and not as a business. The woman answering explained it was her personal cell phone. Not sure why Select uses them.

The salesperson named Richard did not do good job and led me believe that this kind of plumbing matter is covered. I was told it is not covered. I was so mad that I wanted to cancel this acct as well as my other acct. Douglas at ext ** was so professional and calm me down with reasonable explanation and I ended up paying more for extra premium and not cancelling your policy...

The service was quick and I was kept informed of what was going on in a timely manner. When I contacted them they were very polite and responsive. They seemed to understand what I needed and were very eager to help me get the service completed as soon as possible. They asked all of the right questions in order to get me the service that I needed. They were quick to find the appropriate service repair services that were in or near my location. The service repair company arrived when they were scheduled to and performed the repair service promptly. They made sure that the washer was working properly before they left.

After reading reviews of various home warranty companies, I chose Select based on their reviews and affordability. After purchasing online, their agent, Mark, called and offered even better pricing. Mark was very courteous and offered several different options for saving money on the plan. He helped me find an affordable deal that I couldn't pass up. I have never seen a company that offered such great discounts. I have already recommended Select to two other people. If their service is as good as the purchasing experience, it will be a great warranty!

So my AC unit is not blowing air anymore. I had totally forgot I had a warranty with Select Home. Call the company and the wait time was not long at all, so that was a plus for me! The guy who I spoke with was very knowledgeable and helpful. This was my first time putting a claim in and it went smoothly. Didn't have all the information but was still able to put my claim in for my AC Unit. Looking forward to continue working with the company.

Plastic ice cube holder. I reported it on 11-11-2019. In less than five minutes they refused to schedule a repair person to even look at my refrigerator, all I asked was for a minor repair to stop the ice maker from continuously spitting ice cubes on the front door of my refrigerator to the floor. They didn’t waste any time asking me for an additional charge of $40 to repair or even look at it. Along with a $45 service charge. I have never made a claim before and it just surprised me at the Company’s response to a new customer. I am going to cancel my home warranty with Select Home Warranty.

Several outlets not functioning on kitchen counter. Testing of GFI required. Replacement did not correct the issue. Had some difficulty accessing an operator for assistance. My policy number was not accepted when going through the phone access. After numerous attempts was connected to a live body for assistance. Twenty-Four to Forty-eight hour delay for assistance. Waiting for a reply from Select to contact an electrician. Hopefully, the delay will not be extensive. My first contact for service after having the contract for nearly a year.

Their customer service was really nice and response time was quick. I had a issue with my set up times to come look no one ever came. Called back and the same thing happened. On my third call they told me that their techs were backed and are trying to get someone out and if I wanted to use my own repair company they would reimburse. Well one of the main reasons I have them is so I only have one person to call and everything is taken care of. This was 10/5/19. Received email on 10/21 stating they are still working on my claim.

My experience with getting info on the home warranty policy was good. The person I spoke to on the phone (Fred **) was very informative & polite. Fred went through all the information on the policy & explained all I was concerned about. Fred explained to me not only all the conditions of the policy, but also the value & discounts in multiple years on the home warranty policy. Fred also answered all my questions in a professional manner. In all it was a good experience!

Steven ** was a pleasure to deal with. He was a great salesman. Not pushy just Very informative. Don’t really have anything else to say except Mr ** would receive a 10 on scale of 1 to 10. Select seems to be a wonderful company but will know more once I need your service. 5 stars!!!!

Been paying for your crap warranty for almost a year. Finally had to put in a claim for a dryer that’s about 3 years old for making loud noise while running. Slow to get answers. Paid tech 75 then he submits claim to you! Finally you approve but only parts and not labor. So unless I want to shell out another 160 for labor on top of the 75 plus the monthly service fee paid to you...then I can’t get dryer fixed! Great work! You’ve let me be without a dryer for almost two weeks only to find out you're a scam! It says I pay 75 and you repair or replace! Nowhere in the contract you sent me it says I pay for labor too! You guys are the worst! Will recommend everyone to stay far away from your company! I’ll also be turning you in for your deceptive practice!

HVAC won't turn on. Waiting to get an email with contractor info to call. Chase, the rep., was really nice and very helpful. He said I should receive a contact number of a contractor via email in 24 to 48 hours. This is my 2nd claim since buying the policy. The 1st claim didn't go so well. Select Home Warranty could not find a technician to repair my garage door opener. Still need to get it fixed. Hoping this time around will be better.

When I contacted SHW to inquire about a warranty, there were two very important things they DIDN'T tell me: 1. In addition to the initial 30-day waiting period, there is then BEYOND THAT a 90-day waiting period where there is lesser coverage. This means that I have to pay more than the deductible for a repair. 2. I had to pay the plumber ALL THE MONEY UPFRONT, then submit for reimbursement. 3. There seem to be a lot of exceptions to the policy: i.e., unless you pay an additional fee, plumbing fixtures (like faucets) are not covered.

Kitchen and bathroom Facets. Good customer service so far, The ladies were nice and helpful, I don’t know how the job goes, I hope they do a good job, I just wait and see when they come to my house and fix my leaks in the kitchen and bathrooms right then I will let you know. The fact that I bought the platinum package but they still make me pay $50 dollars more for the fixtures, that is not right, I don’t like it. Thank you.

Hello, Ray was pleasant and helpful. He was able to answer my questions and concerns. He provide me with a quote and asked if I would like to go ahead and pay for the year. I said no I prefer to pay monthly. It was refreshing that he honored my wishes and not try to get me to commit to something I was not comfortable with. I have nothing else to add. Thanks and have a wonderful evening.

My ice maker broke on fridge. Ya assigned a contractor to fix my appliance but the contractor told me he won’t fix it unless I pay for the whole repair upfront. The contractor was Arrow appliance. He told he is owed a lot of money so now he won’t do just the deductible. So I called to get another contractor who will fix it with just paying the deductible. So now I am waiting another 48 hours to get another contractor so we will see if the contractor.

Toilets. I was very pleased with the representative that I talked to. He was very knowledgeable as well as patient with my claim. I would not hesitate to tell others about the pleasant experience I had at the claims department at Select Home Warranty. It is important that Select Warranty realizes that the people that call in are NOT familiar with what is to take place, thereby the need for questions to be raised. This is when the virtue of PATIENCE should be rendered from the representatives.

I signed up for three years paying around 1200.00. I have had three claims and ALL THREE claims they couldn't find a provider to come to my house to fix the problem. They told me that I would have to find someone. So I called and the set up the appt. The service fee was 99.99. I was told that because I called them and it wasn't through the company that I was responsible for the service charge. So as of now I have a broken water heater with no hot water and waiting for three days with no company to help me. I have had to wait over three weeks to get someone out to look at my dishwasher. I will never buy from this company again. I wasted 1200.00. I am beyond PISSED!

Employees do not know what they are doing! I have been ignored, lied to and left on hold for a very long period of time. It has been sixteen days since I filed my claim and NOTHING has been done. It is a covered claim. When I call I get the same story from everyone I talk with. They will not forward the call to a supervisor. This experience has truly given me headaches. Good Luck with this company and take care to be let down.

Refrigerator. So far things are going good. Select warranty had a technician at my house in a day. The problem was diagnosed and I am waiting for a resolution. Which I was promised would be expedited because of the upcoming holiday. The refrigerator was diagnosed on Saturday and as of today Tuesday I have not gotten resolution. But with a Sunday in there I do expect this to happen tomorrow. Hopeful this will make everything better.

The sales agent Mark ** was very helpful and understanding the products and offering additional information as requested and was very prompt in processing the sales order. He told me that the order was transferable should I move or sell my home. He also discussed a five-year plan which would have been a cheaper deductible and annual layout financially.

I'm so happy Mr. ** called me about Select Home Warranty's special. I normally don't answer calls of this nature but was in the market for home warranty. I've dealt with other companies before that were not so good, so was very skeptical. Mr. ** was very professional and informative and gave me the best deal. I have complete confidence in this company due to Mr. ** positive representation. The coverage is outstanding, much more than I need, at such a good rate. Mr. ** was not high pressure at all. I asked him to give me a day to think about it. He very promptly called me back exactly when he said he would and again, no pressure at all. It was a very good experience and I do not hesitate to recommend Select Home Warranty.

Sign up was easy and the rep I spoke with was very knowledgeable. I have not had to request any service yet so I will update then. The value was cheaper than the last company we had a home warranty though. They did try the typical “upsell” but all home warranty companies I have gone through do. The offers they gave, as an upsell did sound appealing just would not work for us. That is why I still rated as I did. I would recommend this coverage based on my experience so far.

Select Home Warranty customer service reps are very helpful when you are purchasing your warranty and they all speak English. My experience changed on an emergency problem within the first 30 days. No offense but I could not understand any of the 3 people I spoke with. Please read the policy regulations and exceptions. My motor on my furnace went out last week and since it's within the first 30 days they will NOT cover any MAJOR or emergency issues no matter the problem. They will only cover minor issues. You will have to pay out of pocket with no reimbursement. I had questions and wanted to speak with management. Angel one supervisor refused to speak at first, then answered the phone saying "We are not changing our minds, it's a business and it is in the rules." Only exceptions will be made after you stay with the company for an extended time period but not on the same issue once it is in the system.

I was online looking to purchase a home warranty for my house and received a call right away from Jeff **. He quickly explained that he was calling to give any information and answer any questions that I might have about their home warranty. He explained that they had several deals going and that he could give a great rate. We went ahead purchased this home warranty. Happy to have found a great deal and great coverage.

Thanks to Peter for working through the benefits on our contract. I feel he found the best value to fit our circumstance. He was punctual in response, and was able to make the correction that was needed. I can say that he is a positive representation of your company.

I was very pleased with Sam who help me to answer all my questions regarding the service. Also he was very helpful in offering the discounts that were available. I took this warranty out for my daughter. I currently have Sears Home Warranty paying slightly more for only the kitchen appliances such as oven, fridge, hot water heater, washer and dryer, dishwasher and garbage disposal. I am seriously considering changing warranty programs. Time will tell after the first service call is made which I hope is not for a while.

Jason called multiple times and even called back after our call failed due to being in the hospital. He then returned called me again the next day. He also described the product very well. This included the premium and service charges. He went on to offer several long term options that were available to me. In particular he offer options that were available for seniors. He also described options in terms of discounts and different lengths of time.

Oven door repeatedly came loose. Problem with intake of screwing handle. Good service from main call centre. Problem was unclear when moved to site for appointment times- unclear how to send that information. Slow level of response from local technician in spite of two calls before able to fix appointment. Our cooker in out of action until door mended. The main service was extremely helpful but the gap between organizing the time for service visit, the procedure itself and the arranging of suitable times was too long. We await the visit and resolution of the issue.

It was a smooth process. Provides with good and thorough coverage. Signing up was very simple and straightforward. The company provided us with clear directions on the offerings and coverage of the plan and the process to follow should issues arise. It was an overall positive experience and we would highly recommend them to family and friends. Customer Service and response have been great and the terms are easily understood and accessible to me. Very glad to have the coverage for our new home.

Heating issue. The customer service representative was very helpful. He spoke in a clear voice and slow enough for me to understand. I was having problems locating my serial number and brand name and he was very patient with me and was very helpful in helping me locate the information that was needed from me. I was also having issues with the personal information that they had on file for me. They had tge wrong address listed as well as the wrong phone number. Once I informed them that the information was incorrect were able to fix it with ease. They sent me my policy information via email without having to ask which was nice because I did not have one in my personal files. I was very satisfied with the service that I received today.

I am not sure why everyone doesn't get an extended home warranty - it takes the stress off of having additional unexpected costs due to things breaking. All major appliances are covered and even more. It's a no brainer. For a small co-pay, they find a reputable repair person and take care of the stress and additional costs. The longer you purchase the warranty - the better the deal. The company is very friendly and offers options for all budgets.

I called before 8 am, answered fast! Very nice, seemed concerned about my issues, he asked several questions that will help with repair. He seemed happy to have us as customers. This will be our first request for a repair and so far the response has been fast, we had two emails in about 5 min responding to our request.

Refrigerator Repair. This was my first call to start a claim. The employee was foreign and a little hard to understand but other than that was very helpful. Hard to rate coverage when I have not been told if it’s covered or not. These should be done after the service is complete. At this point I am satisfied with the process.

Peter ** was immediately responsive to my online request and did a great job explaining the offerings including specials and long-term options. We will definitely contact him when we’re ready to renew our home warranty policy. We appreciated the clarity of explanations provided on the Select Home Warranty website and hope the service provided through the warranty equals the service Peter offered.

My dishwasher burned out and SHW sent a poorly rated, one man show repairman. Even though their ads say they will repair or replace, they refused to do either one. Offered me $225, but would not replace it. Said it was too old. Then the kitchen sink was plugged up. They hired a handyman to do a plumber's job. Again he was a cheap one man show. After that I said I wanted out of the contract. It was very difficult to finally convince them that I wanted out. To this day I have not received a dime from them, neither for the dishwasher nor a refund on days unused. This is the WORST home warranty company imaginable. Don't waste your money.

This will be our second year having Select Home Warranty and we’ve been very happy with the service and prompt help we received. I have peace of mind if something goes wrong at the house we’re covered to get it fixed. Very happy! We’ve used the service already in the first year we had it and we have something else we need fixing that came up so we will be making another call, it’s nice to have that option and not have to worry about fixing it ourselves!

WHERE TO EVEN START!!! So day one I sign up with home Select warranty. I email yall back "Good Morning, After reviewing all details of the contract I see this plan is a complete waste of time and money! Every single item I wanted coverage for it not covered or so limited it makes this plan a waste of time and money! I would like this plan canceled as I have already wasted the first payment for nothing!!!! Thanks, Brittney **. Also I would like a confirmation email that this has been cancelled and no further funds will be withdrawn!"

David was very helpful and courteous today when we spoke and I will definitely recommend the service to others. I feel that he is very good at his, and is definitely an awesome person to talk to, there should be more salespeople like him so thank you David for everything you have done for me today. I greatly appreciated it. 75 words is for just talking to someone for 20 minutes but David had me sold on the warranty as I were going to go with another company. But I feel confident that I made the right choice in Select.

I am a new customer. I have never called in for service call, but I want to say Isaac was my sales rep and he really really help me along the way to get a new policy with your company. The customer service was great. Response time was wonderful. Everything just was great and he explain every detail to me, Tell me about all different plans and was very detail and patient and knowledgeable. I look forward with working with this company. Thanks. Have a wonderful day.

Select Home Warranty is very fast and friendly. The first heating company that picked up my work order however did not contact me so we are waiting for another company in the cold. Select Home Warranty is good but their contractors aren’t always prompt. The first time we needed someone to come out, it took them three days to fix our washer. In spite of this, I still would recommend this company to my friends and family.

The representative from Select Home Warranty company answered all of my questions. I also compared their rates with many others offering similar services in my area and found them to be priced well compared to their competitors. I also checked out their customer reviews and found that they were favorable and then when I looked at their ratings in consumer reports I found that they were consistently placed in the top ten of Consumer Reports.

My sales consultant, George ** was very helpful in answering all my questions and finding me the best coverage, for the best value.. I was not happy with my previous Home warranty provider, so he explained how his company does business and how I can call my own repair person to do the job with a quick phone call to the company 1st. He also got back to me in less than 3 minutes when I had a question about my contract!

I had to call twice today back to back. First call gentleman was pushy and couldn't give me answers to my questions regarding when my current contract expires. Said system didn't tell him that? But he kept trying to push a long time frame on me. Second call guy gave me all info I need and emailed my renewal contract.

Hello, Our heater went out and a cold front was coming. The repairs total to about 500 and they covered 150 which was okay. I thought it would cover more but not at all. Either way their communication was quick and effective. I would still stay with this company for a little longer. The people who they called were friendly and kind enough to wait for me because I was running late. I also expected to have long holding times when calling customer service but the longest I waited was three minutes.

The phone representative was very helpful and answered any questions I had quickly and knowledgeably. Also, he was able to find me a better rate, by asking me a couple more questions. He was very clear and easy to understand. When I was put on hold it was for only a short period of time and he still was very apologetic about the wait. I would definitely give his name and extension number to a friend who was thinking of getting a home warranty.

Clothes Washer stopped working as of last night. No power. LG Washer model no.WM2801HRA and serial no.911KWJU00340. Side by side units and fully automatic. Agent took down all the information and said the technician would contact me within the next 24 to 48 hrs. The technician contacted me within the next 2 hrs to set up the date when he could come. Was happy with the response. Hope he is as good as he sounds and hopefully my washer gets fixed.

I was told by another company that came to my house 11/7/19 to check the air quality in my house & he checked my main duct where I replace my air filter on a regular basis every 2 months like clockwork. He checked that air duct & showed me quite an amount of dirt on his hand and said that I should clean all 12 of my air ducts in my house. I looked at the policy I bought with your company on Dec 28 2018 & it says I am covered. I called your company & received an email that I was denied your service because that is considered regular maintenance & is not applicable. I took out a 3 yr. plan with your company back then & it is called a "PLATINUM CARE PLAN." I am quite annoyed about this just to let you know. I certainly do not feel that this is correct. Thank you, Art (I will look for a response.)

Jonathan our account rep was very helpful and answered all my questions. I was comparing it with two other companies and went with Select because how he was able to answer my questions. I didn’t even bother calling the other two back. Also I feel as though Select offered the most comprehensive coverage for the best price which means good value. Select offered roof leak coverage that the other two didn’t offer. I will definitely recommend any friends or family members.

In November 2018 I purchased a home and later purchased the Select Home Warranty. At the time of purchased I was under the impression that I was obtaining coverage for my home in its current status and was never informed that 3 years of maintenance records would be required in order to utilize this coverage. As a new home owner, this is pertinent information to receive upfront because this information is not often past on from owner to owner. I would have never purchased this product had I known that service records would be required for every repair covered under this product.

I was shopping around for different home warranty options, and Select Home Warranty offered the best deal out of all. The specialist I spoke with, Sam **, was very helpful and very knowledgeable. He and gave me a really good deal, I didn't even expect to get something as good as I got. He was very friendly and provided excellent customer service. In comparison, other companies offered less coverage for a higher price. Would definitely recommend!

Mr. Jason **--the representative that I spoke to-- was very helpful and navigated me thru the 3 different contract options available pinpointing out the differences as well as the plus and minus of each of the options. The discussion was very comprehensive to include annual versus monthly payments and this has enabled me and my wife who are both retired to select the option that best fit me. What we could have used in addition to the e-mail and the attached contract is a paper copy of the complete contract and we were told that the company does not do that and that everything is electronically now. So, since we do not have a printer that works we will have to file the contract electronically and write by hand the information that we think we are going to use most in case of a breakdown.

I had a wonderful experience with the customer service rep I spoke with, I decided to purchase their warranty because I loved that it offered more than some other ones I'd looked into. The rep also found me addition discounts and worked with my payment schedule very well. I'm a Realtor and we sell home warranties all of the time but most of the companies I've worked with don't offer the longer term or the extra coverage. I'm very satisfied with the service so far.

I have spent hours on hold, been given false extensions to call, been told I would receive call backs, and been disconnected when I ask for supervisors. I waited at home 4 days to have vendors stand me up or disappear after the initial visit (without filing reports). My washing machine has been broken for a month.

Technician stated not worth fixing. Warranty authorized $150 to repair a dryer that is not worth fixing. Was told I would have to pay for any repairs above the $150. Why have the policy. Already paid $60 for the service call. They do not want to properly repair my dryer.

I am a new customer to Select Home Warranty. I spoke to Chase who was very informative and gave me a variety of options to choose from that would be the best option suited for me. Even though I maintain my home, I own an older home where things could always go wrong or break down, so I now feel more at ease if something breaks down or needs to be replaced in my home. I am retired on a fixed income and this insurance takes a lot of worry out of whatever may go wrong. I would definitely recommend Select Home Warranty.

Garbage disposal broke. Submitted claim & after 6 days had no response. I finally called & after a long time got a rep with bad connection & bad English. I could barely understand the customer service rep- but he understood my problem & sent me an email addressing no serviceman in the area to fix my garbage disposal. He sent an email to ensure reimbursement for coverage. So so far am satisfied. We will see once I get reimbursed & how long that takes.

Sam was excellent to work with-he was knowledgeable, courteous, & answered all my concerns! I was pleased with my purchase & appreciated all the extra benefits that were added! I had been thinking about purchasing a home warranty for several months on this house, as I had one on another home in a different state-I did use it several times, so I did find it beneficial! The one I purchased with Select Home Warranty has a lot more coverage!

Mr. Ben ** was very knowledgeable of the plan I wanted and also very pleasant. He is not a pushy salesperson and was patient with my decisionmaking. I now hope that he makes the payment change I requested and understands my financial situation. I am very satisfied with the plan I chose. I believe just paying for what you need and the Bronze plan is sufficient for my needs. In sum, Mr. ** rendered excellent customer service. I wish there were more salespersons like him.

Daniel ** worked with me to arrange a payment plan that could handle. He was very professional and pleasant and I liked that he was not pushy. He provided the facts, explained what the different packages comprise and let me make my decision. He was also sensitive to the fact that I didn't want to make the full payment right away and didn't want to make monthly payments either and we met at a happy middle. Thanks for your help.

Well, got there product first time and my AC broke. They got a person from their network analyse it for my claim only to complete the formality for rejection. The compressor of my unit was busted although they say it covered compressors. They got a fine print of no coverage on electrical failures and closed my claim with no further support. Sales make money without telling any fine print and resolution team makes money by not paying anything back to you. You get these policies to support you when needed, not backing off when required after having your money. I will never suggest to have the policy from them.

Richard did a great job in explaining the coverage and different plan options. He had knowledge of specials and coupons that were available. He also told us about other discounts that we could use and explained them very well. He was quick, efficient, professional and knowledgeable. He set up our new plan quickly and answered all our of questions. He provided his direct contact information. Richard provided a great and easy experience in signing up for a new plan.

The customer service agent followed up concerning a new claim I submitted. He was very professional and courteous. He asked me for details concerning the issue and answered my questions regarding the process. I provided him with my tenant's name and number so that he could be contacted for scheduling with the technician. I have not heard back from the tenant or company so far because it has only been a day since the call. However, I have no complaints so far and would work with the customer service agent again.

Zachary was a please to speak with and made the process easy to understand and purchase. He was very professional and a great salesperson with a good sense of humor. Your pricing is very reasonable. Great team member!

Just bought the Select Home Warranty, David on the phone was very nice and very helpful. The phone call was a good experience, I will update or add to my review as the service continues. This home warranty covers more for me than my previous one and costs me less on the actual payment and service fees. My current home warranty is more expensive and covers less items, as of right now this one is a better option.

I had a contract with them and they sent over a company by the name of M J appliance repair. I initially had two issues I wanted taken care off. Both were handled by the same appliance company. They came and inspected my washing machine and determined that I needed parts which were ordered. My Ac unit was not working properly and the tech told me to buy a liquid from the store and run it through my AC pipes. I ended up with chemical burns on both my hands because I didn't know what I was doing. (Why didn't the tech do the work himself. In anger I cancelled my policy with SHW. I had a change of heart and came back to them within a week and wanted to continue my original claim re: my washing machine, they denied my claim because it was a prior existing condition (even though it was never taken care of the first time). They lost a customer because of a technicality in the contract. What I should do is sue them for the burns to my hands!

Do yourself a favor and stay away from this company. They are nothing but a fraud. I signed a contract with them for 3.5 years. Paid upfront. They gave me VIP service. After a month - I filed my first and the only claim for plumbing issue. 20 days later they sent a tech - who broke my shower, stole my jewelry, took a part out of my shower and never came back. Numerous calls to the company and multiple conversation got me nowhere. I cancel my contract, after 1 month staying with them - they never refund me a penny! Lawsuit was filed with the Small Claim Court and won! The company never showed up!

Horrible company, terrible customer service. Don't waste your money! Any claim you file they will find a way to make sure it is not covered!! Customer service reads from a script and they pass you around until they finally tell you whatever your claim is, it isn't covered by them!!!

I just enroll with Select Home Warranty, They are real good sellers, very persuasive but with great prices against other companies, besides you get 2 extra months free and free roof coverage. You need a home warranty plan to cover the costs of repair or replacement of the appliances, specially the A/C and heating unit. This company by the moment Has the Best Deals If You’re Looking to Switch Home Warranty Companies so far, see the best plans right here.

Select Warranty company refuses to reimburse me for repairs.

I bought a policy for Select Warranty and my AC needed to be repaired and they said they were going to reimburse me and they never did! I had to practically beg them to cancel my policy. I would never have another policy with them. Select Warranty is misleading and crooked.

I was looking for a home warranty. I was quoted a monthly price and was told it covered up to 11K per year accumulative. They withdrew my 1st payment out of my account then I received my policy. The price that I was quoted was wrong, and nowhere did it state 11K was covered. I called and was told to call back the next day in which I did. I spoke with Ray again who is suppose to be a supervisor who was well aware of the problem in which he transferred me to the sales rep. Sales rep Ralph fixed the pricing and spelling of my last name and emailed me over another policy. In reviewing my policy again I had to call back for a 3rd time to once again state nowhere on the policy does it state 11K is covered.

Sam was a really knowledgeable sales representative, asked good questions, and gave me good information. He found us additional discounts due to our age bracket, home ownership, and length of time in residence. We look forward to having this home warranty coverage and hope it surpasses home warranty policies we have had in the past that required using service providers who were not adequate, could not come in a timely fashion, and which refused to replace defunct air conditioning units, instead sending parts for repair taking 4 weeks in the mid summer ridiculous heat in Charleston, South Carolina! We always keep our Greensboro home in excellent condition so it will be nice to have this safety net.

I applied and paid for a warranty with Select Warranty in the beginning of October. I received several phone calls, but I couldn’t get back to anyone until Thursday October 31, 2019. The phone rep. didn’t seem to know why I was calling, he didn’t ask until I attempted to explain again. He then was able to pull up my contract, but didn’t review it with me. I had to ask questions; what’s covered, how much, next payment due date? He did agree to send a copy of warranty via email. And call ended.

I had a very responsive and concerned customer service rep, Sol **. You should be thankful to have such a super rep for your company. You don't find many concerned employees today and he was certainly going above and beyond to please me as a customer. Thank you very much! I only called to check on what was available thru your company and ended up signing up for a nice program. I ended up feeling good about the purchase and have the reward of being satisfied for money well spent. We hope we will never have to call for service, but it is a relief to know that there is a good company to back us up if needed at any time. Thanks again for having a dedicated service rep that gave his best to make a satisfied Customer.

The two technicians (Jonathan and Ron) that were sent to address the plumbing problem of my leaking bathroom sink arrived in a very timely way -- arriving at 1:00PM (in a scheduled appointment window of 1:00 PM-4:00 PM). They properly identified themselves in a very friendly manner. They then proceeded to, effectively, take care of the existing problem in a very courteous and professional way. They left the work area in a very clean condition. Indeed they were excellent service representatives of Ultimate Drain Cleaning and Service.

Hope to find you well. Aberham did a very good job telling me about the plans and how they worked. I recommend him to anyone who needs more knowledge about the plans. He was very polite and answered all my questions. He knows how to talk to customers and answer all questions. This sounds like a good plan I hope so. If I have any questions I will call him for answers.

Thank you Sam for a wonderful, painless experience. You were patient with us while we asked every question that we could think of to make sure we would be covered in case of an emergency. You were also extremely patient while we did our research, which just let us know that your rates were impossible to beat. Thank you for the call back and for following up without being pushy. We really appreciate great customer service, so this was an absolutely wonderful experience.

Last year I purchased their most recommended bronze plan for 3 years for almost $1000 and was told it would cover water heaters. The website also states that it covers water heaters. My water heater just went out and it will cost $1600 to replace it. The company took three weeks to get to a resolution and finally sent us an email saying that they will only reimburse us $175 for the new water heater because it is 12 years old (which is not that old for a water heater). The contract that they sent me AFTER we discussed coverage and paid for the warranty has fine print that says they will only pay depreciated value on ANYTHING.

It was an easy process to sign up. Steven ** was a help showing me the information I asked for or rather telling me. He was knowledgeable and understanding of my plight with Total Home Protection. I think I've went with a good company this time also the Right company. I was less than happy with my first try at a home warranty plan. But the things I have read and the reviews I've seen lead me to believe the way I do. A warranty plan is a must I feel for home protection from high bills.

SHW website is so misleading. They advertise multiple industry awards that I can't imagine are legit, based on their customer service. They sell 3+ years warranty that seems really cheap per year with a low co-pay, but it doesn't really cover much because of all their cleverly written exemptions. Their online advertisement says they will "repair or replace your appliances, it's just that simple." But they don't. They pretty much just tell you your appliance is worth $150 and that's what they pay you, if you're lucky.

I file a claim for my water heater and they ask for the serial and gave it to them. And I also informed them that it was still under warranty and they assigned my claim to a local technician. And they came out and did an diagnosis on my water heater and charged me a $60 deductible. And I was sent an email stating that my claim was denied because my water heater was still under warranty. They was aware of that in the beginning, I’ve called several times to speak with a manager but they tell me every time that all supervisors are busy and will call me back within the hour and they never do, I’m very disappointed with the service that I’m receiving from, I think they are practicing some business, I think they should refund my money after knowing that they were not going to take care of my claim.

Sam ** was very courteous and helpful in saving me money on my home warranty. My yearly coverage is about 1/2 of what it was through the previous company, and my service call deductible is dropping from $100.00 to $45 a call. I am going to cancel the home Warranty on my other home and give Sam ** a call to cover that one also. For only $200.00 more than what I pay now, I can cover the house for 3 1/2 years instead of only 1 year. Also, the service call deductible will be less than half of the old company.

The online claim form is simple to use and I received an email with the claim number immediately. Waiting on a call back from a repairman who is scheduled to call in the next 48 hours. Hopefully they will call tonight or first thing tomorrow. Luckily we had a backup refrigerator in the garage to keep all our food cold and especially the beer. Go Astros tonight I hope they win the world series. The refrigerator has been well taken care of over the years.

Terrible service. Words cannot express how dissatisfied I am with this company. Due to a mistake from Select Home Warranty’s side I was refused service and had to find and pay for repairs myself. After about 2 months of countless calls and emails they fixed their own error, but the reimbursement is less than half of what the repairs cost. Do not buy home warranty from them. Go to any other home warranty company. The system only allows you to submit good reviews.

I currently have water damage in my basement. My sump pump is not properly functioning. I expected to have it checked and replaced if need be. However, I got it checked ONLY. The local professional assigned wasn't given authorization to make the repairs, even though he agreed with my assessment. Now I am waiting further while rain in the forecast. I tried to get my situation escalated, but was met with excuses and a lack of results. I was told that a supervisor wasn't available since it was after 6 pm. So I guess I am to believe that no supervisors work past 6 pm until the following morning. I just wanted simple customer service with a little common sense.

Jeff went out of his way to give me the best deal for a new home warranty. After receiving a bill for a renewal from my current Home Warranty company, I decided to look into other companies. My bill nearly doubled. The service deductible is 3 times as much as Select too. My bill nearly doubled. Jeff explained everything very well as well. If I want to cancel I can at any time and get a refund prorated. The policy is also transferable if I sell my house.

Contacted to get my water leak stopped called and told problems. I was instructed to call a qualified plumber since Select Home did not have anybody for 24 hours. This was major water leak we had to get repaired. I have got repairs done and now I am waiting on my reimbursement forms to get started on my reimbursement. Thanks thank goodness that you have a BLESSED day. Thanks thank transportation. Thank you. Thank you. Thank you.

Updated on 05/30/2020: I had to call in for my pool pump. It suddenly stop working. They answered my call within 1 min and immediately reach out to have a tech come fix my pump. They was friendly. It's my first time filing a claim. Hopefully everything goes well. I hope Select is true to their words.

Great price. Outstanding customer service. I got to talk to to an actual person who answered my questions and guided me in getting the best warranty for my needs. I was offered additional discounts and warranty extensions for exceptional pricing. I highly recommend Select Home Warranty over others. I have tried two other consumer recommended companies and they do not compare to Select Home Warranty on their customer service, prices, longevity of warranty and low co-pay. Having that peace of mind that my home is protected from items breaking or the high cost of replacing or repairing appliances, hot water tanks or even heat and air conditioning is wonderful.

Ray ** was very helpful in helping me with the plan coverage that I needed. He offered many discounts and even though I couldn't take advantage of a few he was very nice. I have not had to use the coverage yet but he answered all my questions. I feel this is a great policy for me due to being a single mom. I hope they are as good as Ray stated. I will give more feedback after a service call.

I was very happy with my service even though I didn’t necessarily like the mechanics they sent because they didn’t get back to us to schedule correctly and then they forgot to send the diagnosis in to finish filling the claim. Select Home Warranty could sense my urgency to get things done. After the mechanics were very unprofessional and did not do their part on time Select Home Warranty did and they did it quickly which I appreciated. I was told they would prioritize my case and I felt as if they did just that. I received a response that same day and follow up emails were sent as quickly as possible.

Richard was very polite and knowledgeable of what I was looking for. I researched several other companies and Select came through with flying colors. I wanted my whole house covered from the roof to the plumbing and I got it. The other companies did not have coverage for the roof leaks and that was important to me. So, if you need coverage for your home go with Select Home Warranty. I live in Florida and the heat can get pretty bad sometimes and the AC's don't last very long. Now, I have peace of mind.

Select Home Warranty is not legitimate. They delay and recycle calls, ask for the same information over and over, and try to get the customer to simply give up. This is the second claim I've made with Select Home Warranty, and the second I paid 100% out of pocket. Oct 17 2019: Refrigerator malfunctioned and stopped cooling the freezer and refrigerator sides. Opened a ticket with Select Home Warranty (provided issue description, model and serial numbers, etc. Oct 18 2019: Select Home Warranty dispatched Contractor A, who scheduled their diagnosis on Oct 21 2019. Oct 21 2019: Contractor A visits and diagnosis the problem as a de-frost control board, but they clean the coils and say to call back if it breaks again. It broke again the same day. Part must be replaced. Requested repair.

Sign up process was simple and quick. Agent called immediately to verify information. Coverage seemed as good or better as competitive warranty companies. Roof leak coverage was an extra bonus. Looking forward to seeing how they do. I have had experience at previous homes with other home warranty companies, some good and some bad. The proof is in how easily and quickly the company can schedule a repair and the quality of the work.

Received email rejecting my claim due to not having "fixture" coverage on a recent claim for plumbing repair. When I called to add the coverage I got bounced around in the system due to the reps not knowing what to do since the work had been done already? Very frustrating experience with the end result of my needing to recontact the plumber and ask them to submit a new invoice plus my needing to add coverage to my policy?! This happened back in September and I am now just learning of the problem. Was also not happy about surprising me with "it's not covered" email.

While trying to sell, he didn’t give me the whole information about what is covered and what is not. When I asked about AC, he said yes it’s covered. I trusted him and signed the contract without reading all the pages of contract. Then I came to know that the Freon, condensation etc are not covered. I paid money for five years and would like to cancel and get my money back for the rest of four years. This warranty started from January 9th of 2019. Very very dissatisfied customer.

I was never given an order number. I have called several times because I was given different answers. When asked to speak with a supervisor the agents did not comply. Finally when I got Johnathan at ext **...he was polite, professional and courteous in answering all my questions. So I would give him a 5star rating. Yesterday the man was nice and gave me a ext number. When I tried to reach it today it did not ring. Feel free to contact me if you wish other comments.

Jeff was professional and courteous. I received a fair price for a home warranty. I do hope I will be satisfied with the service if not I was told I could cancel at any time and receive a refund. We use to have a home warranty and were very pleased with it, they no longer were servicing our area so it was discontinued. I have been looking to get another warranty in place ever since. I do hope I will be pleased with Select Home Warranty.

Once the complicated and confusing claim was elevated to his level, Jeremy settled the dispute quickly and to everyone's satisfaction. He reviewed the details of the policy, explained why the claim had been denied and then went on to find a solution that everyone was happy with.

Denied one of the most essential parts of heater. Without this part it does not run and would explode. The contract states that it covers all essential parts necessary for the furnace to function. This part is it’s the main part to get gas to a gas furnace. Without it the unit would explode And not run. If I could give zero stars I would. Took several days to find a contractor. Upon calling some on my home I found several contractors that said they refuse to work with Select Home Warranty.