Select Home Warranty Reviews

Very helpful so far. Have just got started with Select Home Warranty, so I do not know how good they are yet. Sam was very professional and tried get me the best deal he could. Hopefully they will be as good if we have any problems.

Mr Ray S. was a big help to me. After doing much research on finding a-reputable company who could serve my needs, I went with Select. Ray was informed, helpful n reassuring. I am looking forward to working with him in the future. Dependability was a big factor for me and I was reassured that based on Select's past experiences with customers I would be happy with this service.

We were very hesitant to switch warranty companies, but everyone who helped at Select was extremely respectful and helpful. It made this transition very smooth and worthwhile. There is nothing better than feeling that you are protecting yourself and your home. Select has everything I need to feel confident in my coverage. I will definitely recommend this company to anyone looking to buy a home warranty.

The representative who signed me up for a policy and the representative who took my claim information were both very eager to assist me. Each representative readily and clearly explained coverage to me. It appears that I am receiving a good value for the amount of money I am spending.

Was very satisfied with Greg. The way he took time to explain the company and what I could expect if I had a problem. I explained to him that I am on a fixed income and he worked with me to get a policy that I could afford. Greg was very understanding and very respectful. I would recommend him to my friends.

The customer service representative was quick with helping me find the right product for me. It is worth the money for the service provided. This purchase will put my mind at ease in relation to my concerns about expensive home repairs. I would recommend this service to a family member. My mother suggested I purchase this warranty. She said it would be worth every penny for the peace of mind the service provides.

Abraham went out of his way to answer my questions and secure me an acceptable deal. He pushed the long-term agreement, but respected my decision to try one year first. I reviewed your company before making contact and am so far pleased with the results. I have been with my current company for two years.

Fast and efficient sign up process. Very informative employees to clarify the package we bought. Would recommend this company to a friend in the future. Will write another review after I have a few months of service from Home Warranty. Looking forward to working with the company moving forward. Thank you!

The salesperson David ** was very friendly and he didn’t try and push a sale one me which I appreciate. He found every avenue to help me and he also went above and beyond to get my service plus he was also very friendly. He also thanked me for my service.

Peter ** explained the policy to me and was very courteous. He addressed all of my concerns about the policy as l was very unsure of the validity of the coverage and or policy. He reassured me stating the company’s length of time in business. He was very pleasant and offered me a number of discounts.

Spoke with a sales rep about the home warranty. He was polite and courteous. Described the plans and cost of each. He said tell the buyer to call and change the policy to their name on the closing day or shortly thereafter. I decided to purchased a one year plan from them for the new buyer.

Very quick and simple. Zachary did a great job, would recommend to family and friends. I don't really know what else to say other then if was a great price and easy process. Ordering online is cheaper then billing the escrow company. Literally, the hardest part of the process is this review.

I had a very easy time submitting a claim related to a plumbing issue with my property. The Select Home Warranty representative was very clear and made scheduling an appointment easy and quick. All I had to do was provide my account number and explain the issue. I will also have to schedule the appointment once I get an email from Select Home Warranty.

I was calling because my dryer was not functioning properly and I the person I talked to fully disclosed all the information I needed to know including timeframes and fees. I appreciate the professionalism and how easy it is to make a claim. I also appreciate how he went step by step with me to start my claim.

After waiting 7 days, I was finally informed that you do not have contracts with refrigerator repairmen in this area. I located my own and after he diagnosed the problem we called Select Warranty and spoke with agent to get approval. The whole process has been going on for 24 days and still is not resolved. I personally have made 7 phone calls and receive the runaround each time. I have a part ordered as I need a refrigerator to keep my insulin cold. I could have found the solution 10 days sooner if Select Warranty would have told me I needed to find my own repairman rather than sending me e-mails telling me I would be hearing from one in 48 hours.

After several days of comparing both price and service we chose Select Home Warranty as our warranty company for our new home. User friendly sign up online and representative immediately reached out and gave us more ways to save additional money. Although we have yet to need Select’s services I feel confident that we chose the best Home Warranty company.

Excellent Customer service. Very professional. Saved me money. Call me back very promptly. I will recommend it to my friends and my family. I have read the reviews and I agree with them. I like that they offer many different types of plans and also that they offer different ways to pay and save more money.

My old warranty went up almost $200/year in price. I got a great deal with this company - way better than my previous. I couldn’t pass up on it. Sales person was very informative and professional. I can’t speak to how service is since I just ordered it. But, I am Looking forward to seeing how their service is in the event I need to use it.

The customer service was helpful and I understood what was spoken to me. The only part I thought was not communicated was the amount of service fee that was added on when I paid for the contract. Otherwise I think I will enjoy the service and would recommend Select Warranty to family and friends.

Within minutes of submitting my order for one year of Platinum Select Home Warranty coverage, I received a phone call from Ray one of their reps. He was courteous, friendly and efficient. Although my coverage has only been in effect for minutes, I’m impressed with my overall experience. Thank you!

It was my first experience in filing a claim and your agent was very helpful. He explained the process of your contacting an electrician and that I would be receiving an email, after which the electrician would contact me. He also gave me a claim number for follow up purposes. All in all, I was comfortable with my first experience with your company.

No issues ordering, love the fact that roof leak is an option. More affordable and easy claims. My last company was more expensive and did not offer roof leak, also they messed up my bills constantly. I love the simplicity of Select and will remain a customer for a long time to come.

Young lady on the phone was very helpful in getting me a copy of my policy. 3 people had told me they were emailing it yet it never came. After talking with her, it was done! It shouldn't have taken that many people to get it done but grateful she answered the phone.

The problem was not fixed. I have to paid more for this claim. I bought the warranty because I need help and it is difficult to know what is cover any time. I gave to paid 45.00 and paid more to another contractor. Nobody speaks Spanish in customer service and I can not Express in English all the problem idea.

Select Home Warranty provides roof leaking coverage. This is my first claim. Select Home Warranty responded swiftly. The service caller took more detailed information from me. Then within two hours, I have received a roofing company to contact me. I admit they have very good services. I would like to recommend others to join the services.

The outside air conditioner does not kick on during the heat mode or the cool mode. I explained the situation and the lady explained how the process works since this is my first claim. I am currently waiting for a service tech to contact me. I should hear from service tech by Feb. 3 2020. If not I will call back.

Shopped around for home warranty and when I came across Select, had to look no further. The customer rep was very friendly and explained everything I needed to know very well. I am looking forward to enjoying your services and hope that I will not be disappointed. I have not yet submitted a claim because I have no reason to yet, so this description is solely based on the customer care agent.

Was efficient - spoke to English and handled everything very well. No issues at all with the service I received today. He was able to change my address as well as it was not correct on my warranty contract. I did like the call back option but the hold time was only 3 minutes so it worked out just fine. I look forward to hearing from the tech soon. Thank you.

I called to initiate a new claim for our roof leak & the customer service representative was very helpful in assisting me regarding this issue. I am very satisfied with the service & would highly recommend Select Home Warranty. Looking forward to working with this company in the future. Thank you in advance for your services.

Filing a claim online was an easy process, still had to place a call and explain the issue. Once the claim is received and processed you get an response from a Contractor fairly quick. If the Company is very busy, you may have to wait 1 to 2 days before someone comes out. But overall Select Home Warranty has come through with professional and knowledgeable technicians to get the job done.

Help in opening the ticket with right SHW account. I have multiple account. When I open ticket online it always goes to diff account. Which was reviewed and she helped me to open ticket with right account **. I was told only use last 5 digits to open account.

Water not draining. Overflowing from washer drain. This wasn’t a problem when home was bought. I’m hoping the home warranty purchased was a smart move. I have no idea why this problem would arise. Some of the other drains are draining slower than normal too.

I have been searching for a home warranty for a few weeks. I received great customer service and they beat all competitors prices. I even received a discount for the service call fee, which can usually be quite expensive. I also received a lot more coverage than other companies offered for the same price. I’m very pleased with the service.

Customer representative was friendly and very helpful with the information I was needing. He set my mind at ease with my coverage and got me a good plan. I researched other home warranty companies and was pleasantly surprised after talking with Select Home Warranty and getting the amount of coverage for less than the other companies with less coverage.

The gentleman that helped me was very professional. Wanted detailed information about my problem and about how long it had been going on. Got make, model and serial number. Seemed to be interested in my problem and wanting to help me get it fixed. Good speaking voice that was easy to understand.

Just starting my service. Fred was very nice. Explained everything about this and what it consists of and described all the different types of coverage and gave examples of what ifs and sold me on your company.

Fred ** did a great job explaining the program I was interested in - was quick, explained all, and proficient at following up with me. Excellent job. I don't know what to say other than nice working with him.

I have made claims for my Air Conditioning Unit, Water Heater and Refrigerator, all of which is covered under my warranty, and have received no payments whatsoever for these items. I had become so frustrated that I phoned them September of 2019 to cancel my policy. At this point I was contacted by a specialist, Jeremy **, and was assured that I would receive partial payments for the NEW air conditioner I paid for fully, the NEW water heater that I paid for fully, the NEW refrigerator that I paid for fully.

Great customer service. Was very appreciative of your service you provided. I would recommend your services to my friends, family and neighbors. Customer service representative was very knowledgeable about the services you provide. I hoping your services providers are reliable and trustworthy and friendly. I am very appreciative of your senior discount. I learned about your service from the internet and I was impressed by your rating with the high rating on the internet which was much higher than any other companies.

Good experience in obtaining new home warranty. Personnel was very good in explaining the different policies and prices. I would recommend this company to my friends and family. Seems like an honest and forthright company. This is the third home policy I’ve had. The prices and service is by far better than those I’ve previously used.

So far so good. I made my first claim today. The Customer service representative was great and I was contacted within hours by a local repair technician. My appointment is scheduled a couple of days from now. Looking forward to great service. I will let you know how things work out.

I submitted a claim Dec 31st and the technician came out and diagnosed my leak in the bedroom as a roof leak they said. I called it a plumbing issue and would have to be redirected to another technician and pay the technician again which is the same one. I also have a valve issue under 3 sinks and Jason Which is a supervisor says I will be charged for 3 diagnosis when they are all the same and Albert the technician said this when he came out the first time and he is the one that diagnosed the roof leak and now wants to get paid again for diagnosing the ceiling as a roof issue and not a plumbing leak.??? Very frustrating.

I responded to a call inquiring about my desire for a home warranty, and was connected to Daniel **. Daniel was very personable and knowledgeable about the warranty and the service and payment options available. I shared my concerns and asked him many questions about the policy and coverage. His courtesy, patience and professionalism were the deciding factor for me to purchase a policy. I had talked with other companies over the past couple weeks and he had the best presentation. I bought a policy for my home and one for my future in-laws.

Ray ** did a fine job of explaining the coverage over the phone. I have not had any service yet, so I do not know how effective the coverage will be, but I am assured it will be fine. My entire business with him has been online and by telephone. I have not dealt with anyone in person. I am confident I have made a good decision in purchasing the coverage.

Chase ** was very professional and explained the policy if full detail to me. I promptly received the policy and it was exactly as he had said to me on the phone. I certainly hope that I do not need to use the policy but if I do I hope that the service end is as smooth.

The representative that I spoke to you for my enrollment with Select Home Warranty was very professional and offered me various payment packages which was extremely helpful given I had just purchased my home and funding was quite tight at the time. I would highly recommend anyone to compare not only prices but the options that select home warranty offers against any other home warranty.

Very nice rep. Scheduling was fast. Would highly recommend. Have been really pleased. Recently had an issue with my dishwasher. The claims department handled the call. She was very friendly. Had a service tech here in 2 days. Now it works like a new one. Tech was very knowledgeable.

After my mother recommended we get the SHW we signed up. We were promised our claim would be satisfied within 48 hours of issuing the claim. We had to find our own person to do the job and it took over an hour to get it approved over the phone with SHW. Then we weren't reimbursed for the full amount. We did NOT upgrade except it had to be a newer model because the one we had didn't exist anymore. Wait times on the phone can be over an hour. When we asked to speak with a supervisor we were on hold for 1 hour and 45 minutes before we gave up. I will NEVER recommend SHW and, quite the opposite, I will deter anyone that is interested in them. I wish I could get my money back because they have done nothing in the 5 months since we filed a claim. We did all the work and didn't even get the full reimbursement. Pathetic service. We are still waiting for another claim to be fulfilled. I'm not going to hold my breath.

I am 70 years old, recovering from cancer and see several doctors a week, so I am so glad when Jeff ** finally reached me. He was very professional, yet congenial. Made the plan sound simple (which I liked) and was willing to work with me regarding my payment date. This has lifted a great deal off of my shoulders and I thank him for his persistence. If this turns out as he has implied, I see myself as a long time customer.

I just purchased the Select Home Warranty and talked with Sam ** before I purchased their service. He did a great job telling me about the company. He was not pushy and very pleasant. Sam gave me his number just in case I had an issue. I hope the company is as good as he is.

I called regarding Home Warranty information and Peter ** was the agent who assisted me. Peter was extremely helpful, courteous, professional and knowledgeable. He answered all my questions and did a great job explaining the programs. He was able to alleviate any doubts and concerns I had regarding warranty protection. He was comfortable to speak with and at no time did I feel I was being pressured and he explained, in detail, the various options available. Through him I was able to purchase and have 6 years of warranty protection for my home (that included one extra year of protection). Thank You!

Be aware of the Terms and Condition. I know someone would say it it is my fault that I didn't read entire Terms and Condition, but who read it entire fine print? There is always Terms and condition apply to void your claim. Three claim filed and only one approved. The one approved, I end-up waiting for one month to get it fix and I have to pay extra money out of pockets. Shouldn't have sign up for this.

This company offers all kinds of discounts and extra months to get you to buy and then get free months when you place a great review. But they are horrible. I had an AC not working in the heat of Texas, and they sent someone over, then said, after diagnosis, it would take 48 hours for them to decide if they were going to pay anything. 2 freaking days!! It's 100 degrees here. I had a plumbing stoppage and all of a sudden they have a limit of $250 payout... And it took 30 days to get that $250... The bill was $661 because it was 1001 to the stoppage and they had to go inside and work from both ends. 3 times they have declined to pay at all. I have never been more aggravated with a warranty company.

Unfortunately, we did not select the home warranty company that was included when we bought our house. We have have a few companies during moves and all of them were wonderful. We have the PLATINUM CARE and it is not worth $1. We have had numerous claims that have all been denied due to coverage not included (Roof leaking, refrigerator not working, and we have a pending claim for a washer not draining). Our garbage disposal was the only thing they did approve but they would only give us $75.00 for the repair and replacement of the garbage disposal. That didn't even cover the service fee of the plumber for installing the disposal. The disposal itself was over $150. Their response was that they are paying the depreciated value of the garbage disposal? I don't think they are upfront with that when you purchase a home warranty through them.

I bought the home warranty from this company after reading the reviews and have been regretting it EVER SINCE. The reviews must be fake or rigged if such a horrible, lying company could have such high rating. From day 1 they will lie to you in all kinds of ways! Read ALL the fine prints and you will see that they basically covers nothing in your home systems and appliances. STAY AWAY!

We had issue with water heater, they send the first person and never hear back from them, after 5 calls, they told us, that they going to close the claim, because we did not do anything. We had another 5 calls and they told us to find another person and get it repaired. We did, it cost $500, they told us, that they going to give us $150, because, we did not send maintenance record. We email them maintenance records 3 times, they say, they still "didn't get it". Still continue..., didn't get any money yet.

One home HVAC system stopped working and I filed a claim. They sent an unknown company ‘repairman’ who stated all that was needed was to replace the capacitor and recharge the system. I asked him doesn’t that mean something is broken or leaking? He said no. I called a second known reputable company and their repairmen showed me several issues requiring complete system replacement. As requested by Select, I sent the written estimate listing each issue plus picture of the unit. Select told me my system was too old to be covered and they didn’t authorize the second company's opinion. Even though that’s one of the things they state on TV that because systems are old they would cover repairs or replacement. Two months later the same thing happened with our second HVAC. Over $11,000.00 later, we are paying for the new systems. And since then select has been harassing us to renew the contract! NOT! Never again!!!

I requested someone to come look at my furnace on January 25th and to date I haven't received a response except an email stating that their companies are backed up and that I could pay someone to come look at it and they would reimburse me but it could take 30 days to get my money back, this is not very good business. I'm strongly thinking about changing companies for my home warranty.

Customer Service Person made it very easy to make a decision to purchase the home warranty from Select Home. I will change my service on my other home when my contract is completed. The value compared to the price is very impressive. I look forward to a long relation with Select Home.

We chose Select Home Warranty because their representative told us that if needed broken appliances would be replaced with working ones at no additional costs. Period. We were told as well the service would be done in a timely manner. Our washer broke, so we reached out and scheduled a service visit through their network.

We have worked with 3 home warranty companies and Select is by far the WORST! Do not buy a warranty from them. Our hot water heater went out the first day in our new house. We went almost a week without hot water as we did our due diligence to ensure we had a proper diagnosis and weren’t replacing if it weren’t absolutely necessary. Mind you, We have a 2 year old and another on the way so that in itself was tough to do! It was deemed that we needed a new hot water heater.

Plumber was 2 hours late, so I wait 6 hours, he finally got there, he found the kitchen leak quickly, and only had to change a lock washer in the Master Bath to get the Faucet working correctly. So I but very pleased with all the work that they did. Short time that it took him to find it.

Lady on phone was receptive and fast. I needed to put this on Urgent. I am not sure about the 46 hr thing! For now I am say all good based on the lady who answered the phone but I may change my mind if quick action is not taken.

Why is it so hard to get a copy of a PAID INVOICE? We are to close on the home, next Friday. Your Select Home Warranty service told me you have on file 2 requests for "a copy of the paid invoice". 1 on Jan 6, 2020 and another on Jan 10, 2020. Today is Jan 25, 2020. I was told it would be sent the following day. They sent a copy of the policy, not the paid invoice. Do they NOT READ AT ALL? THIS IS NOT CUSTOMER SERVICE AT ALL, Title is requesting this item for the Lender. I actually need it. The policy was paid in full. They know it, I know it, so why is this so hard? I am worried about any response if I need the home warranty, at this point.

Select Home Warranty's Professionalism and Great Customer Service won me over. I was about to signup with HWA today but after speaking with the Representative and looking that the great reviews, prices and the services covered under your Home Warranty Plan, I signed up immediately. If you keep up the good work our Home and Family will continue to be your loyal customers.

While shopping for a home warranty policy, I contacted several companies. I selected Select Home Warranty because of the affordable value for the price and excellent customer service. My representative, Isaac, was friendly and very knowledgeable. He presented me with the best coverage and an offer that I couldn't refuse.

Believe me you will regret if you buy this insurance plan. When they enroll they will promise they cover all and no cancellation fee but after joining if you don't like their services they will say there is $75 cancellation fee. They are really good cheater, they don't cover at all except very small things at home which you can do by yourself by watching YouTube. For those small problem also they charge $45 copay which is unnecessary. If you spend $50 you can fix without them. Please don't buy this. Stay Away. Get relief from pain.

Heating was not heating very good. Tech showed up early which was very convenient. He checked the system for any issues and decided it was the duct work in the walls. He was very knowledgeable of the system I have in my condo. What really impressed me was the fact that he dug deep to find any problems with the unit. When he was done he took the time to explain to me the whole issue that maybe causing my heat issue. He checked all the vents for air flow and temp. He check the thermostat for any issues in that area. The tech was just very knowledgeable about what could be causing the problem.

Good overall experience with my phone order. Agent was helpful and offered multiple options. The only concern I had was having to call back this morning to get my policy information resent to me as the original email never came through. Other than that the service was good and look forward to using your service in the future.

My initial experience signing up was wonderful, reading the reviews and the respect from the sales agent was wonderful. Well three weeks into it I didn't get my contract so I called and the Customer Service Rep ask me all these questions, and I answered them. I said all I want is my contract for my records, and then she was short and abrupt. So I said I should cancel. She immediately transfer me to cancelation department. Didn't even try to say, "Oh I'm sorry. Let me get that over to you." So I waited on hold for ten minutes and then hung up. Not less than thirty minutes did I get my contract. And so two month to today I was getting any heat and I submitted a claim for my heat, it was no issues.

Ray ** was very thorough and patient with me in explaining all of the details for this contract. I am very excited to become a VIP Member and look forward to many years of being a satisfied customer with Select Home Warranty. The products that you offer are extensive and by the research I did prior to calling I was convinced that this was the Company for me. Looking forward to a stress free experience and a long term relationship with your Company. Ray ** should be recognized for his professional and friendly customer service and sales presentation. Thank you for keeping it simple!

Call them for a leak in the plumbing system, it was on the shower, the tech they send found the leak. Of course they do not cover all the holes in the drywall which is understandable, once the leak was found they did not approve the repair, they only approved the parts and not the repair. I talked with a Customer Service rep and they have no idea, so they are ok with me getting to a different company.

Do not trust this company, they denied to fix my appliances. They can deny fixing any appliances because of a clause in 9.1.2 in the last line "installation". The whole 9.1.2 contract agreement says "does not cover". Even my appliances new and brand - the company deny the installation.

Extremely poor customer service with promises not kept ("We will get back to you within 24 hours"). I added the coverage of Sprinkler's system but they don't even cover the leak of water lines, broken head, labor to search the leak, valves. On another claim, my toilet was not flushing.. the technician came over and assessed a $260 job to fix it, Select Home Warranty covered only $150 max!! Also, it took Select Home Warranty 79 days and 18 phone calls to send me a check of $136 to cover a part I had purchased. I have many more examples of how bad and incompetent this company is but I would rather spend my time somewhere else.

My garage door opener would not close the door. So I called Select and they denied the repair because "the sensor was part of the door". The sensor is not part of the door. It came with the opener and not with the door. These are the clauses for Garage Door Opener. How do they get Safety Sensors to be part of the excluded list? "6.3.7. Garage Door Opener. This Agreement covers the following garage door opener components: (i) control board; (ii) motors; (iii) chains; (iv) belts; (v) gears; (vi) pulley; (vii) sheave fork; (viii) axle bolts; and (ix) switches. Excluded: (i) garage doors; (ii) springs; (iii) brackets; (iv) tracks; (v) rails;" I don't trust these guys anymore.

I opened a claim on 1/4/2020 as I thought my main was backing up. On 1/7/2020 I updated my claim as it was actually my washing machine/utility sink having issues. Was assured it would be covered. Plumber came 1/8/2020 to look and when he pulled on my pipe it came off completely. He told me that he had to get authorization before fixing and I should hear something in approx 24 hours. Later in the evening on 1/8 I checked my email and saw my claim was denied. From that point it's been a rollercoaster of approval and denial. Select even sent over authorization to the plumber for $225 (which wasn't the amount they verbally told them so I was also fighting regarding that), but depending on who I talk to I'm either authorized for work but escalated for full amount or I am fully denied yet still escalated. I've contacted two different State AG offices to lodge a complaint at this point.

If you select a monthly payment option beware that your policy doesn't go in effect for 35 days instead of the 30 days they tell you! I had a sump pump failure (which I was paying extra to cover) and because I didn't know about this little technicality and filed a claim 48 hrs before the 35 days, they did not service the problem. I even asked to escalate the claim and they were glad to cancel my policy instead. Now I understand why the salesman on the phone kept pushing and offering discounts for me to pay the entire amount upfront, which I refused to do so I wouldn't lose too much money in case their service sucked, which it does! Very disappointed, I was hoping this would give me peace of mind.

I called around midnight and a little over 12 hours the issue with my unit was fixed! The representative was nice and courteous and Kaylydsis Enterprises HVAC SERVICES was phenomenal and very knowledgeable. It’s reassuring to know that when I have issues with my home, I have someone to call and not be placed on a long call back list or made to feel like my issue is not important.

I have not had service call but the sales team was professional. I have dealt with another company in past and they had a hard time finding service in my area. Hopefully this service is better. I was assured the things I wanted covered are covered and that repairmen are available. Fingers crossed that if needed they can help me.

Great plan at a reasonable rate. Salesperson was informative and courteous. Compared to other plans this was a great savings.I would definitely recommend to family and friends. Liked that I could use my own contractors as well as theirs. Looking forward to a long and successful relationship with this company.

Been with this company four years. And have no complaints. I've been with different companies and I must say Select Home Warranty is the best by far. I really like that when there's a problem. They're very quick to respond. Even if they can't get a company to come in a reasonable time, they will let you Call a company of your choice.

To which then you have to deal with the warranty company itself. They don't return calls. Threaten to cancel claims without resolution. They refuse to discuss resolution. They continue to evade requests for callbacks. When you call you sit on hold for no less than 10 minutes at a time. For months I have been dealing with this and they continue to take out the monthly payment while all of this has been going on. RUN. RUN FAR.

Jeff ** was very informative and gave me a very good price for a home warranty, including roof repair. Now I no longer have to worry about something breaking and the affordability issues with repair or replacement. I see too that you have a #1 rating. So I know I have enrolled with a trusted home warranty company. Thank you!

I'm very unhappy. My washing machine stopped working on a weekday and it took Select Home Warranty two days to get back to me after I filed a claim. It was two more days before a repairman called. (He was great, nice, and efficient.) He found that he needed a timer part, but said that the washer is old and that he couldn't get the part. He said he'd tell Select, and that they would find the part or decided what they would want to do and THEY would get back to me. Well, they didn't. Two days later, I called them. They acted like they knew nothing about him already being here (4 days earlier). I told them that I had found several websites that sold the part (in brand new condition).

Had a problem with my heater working properly. Now this is a new experience with us and SHW. At our previous residence we had another company for our warranty company. With this residence we decided to use SHW. To our good luck we have not had a reason to use them until now. I filed the claim online with my cell phone and awaited a response. I did a follow up concerning an HVAC service call need. During the call I found out I messed up while filing my claim. The customer service rep pointed this out and got me on the right track. Very courteous.

Took a while, but the process was complete. There is a lot of paperwork that they ask for, but then get it done. This is slow, but then it's also thorough. I would suggest Select Home Warranty to ask for all the required documentation upfront, so there is less time required to process this.

Not too happy with the service on my roof leak. Hopefully I get someone to take a look and fix it. I hope you all say we don’t cover that because it never fails that we the customer pay for service and come to find out that they don’t cover that.

I would like to commend David ** for the excellent service he gave to me and what we felt like was a generous offer. He seemed very knowledgeable in what he was offering us and even reached out to his supervisor during the call to make sure he was giving us the best deal he possible can. For that I really appreciate how we were handled.

Water Leak in kitchen. I gave a wrong description. The customer service help me correct my wording. With that I got my claim approved. The customer service representative could use more training on reading the entire notes before making comments. All I would like to thank the representative for acting very fast getting my issue resolved and using the image I provide as evidence to show the water plumbing issue.

Customer service made me feel comfortable with handling business over the phone. The representative answered all of my questions and I was well on my way to owning a home warranty policy. I entered my info online and was immediately contacted. I received more of a discount handling my business with the representative than doing it online.

We filed a claim online and received a phone call within a couple of hours and the representative opened was nice. He asked specific questions about our problem and he made sure that we had the claim number for our records and expectations of what to happen. We received a follow up email as well.

Abagail, was our representative. She was professional and courteous. Abagail asked many questions about the problem so she could get the right contractor. Select Home Warranty had no issues or doubts. You stand behind your word and it is much appreciated. I will definitely recommend select home warranty to friends and family.

Your agent Bruce ** was helpful with going over your service plans and prices. After going over your company's service plans I went with the Platinum Care plan. I will also be adding my rental property in about or around four months with a service plan. I like the plan because your company added 2 free months and the roof leak to the contract plus the military discount. Thanks Bruce.

The call was very professional and I was given several options to chose from that met my needs. I appreciate the detail that they went into in order to get me the service that I needed. They were very courteous and professional on the call. Thank you for the great customer service.

Good job, customer service give good explanation and very polite. My pool pump work very weak. I explain my problem customer service representative, and they give me next instructions. Will call again.

My experience was pleasant enough. However I was slightly confused on process of how to make a report if necessary, which contractors I could use and if there was an additional charge for utilizing an outside contractor. The representative was kind but rushed through the sign up; I am assuming in fear of losing my attention and ultimately the sale. The explanation of how it all works can be completed better. This will help reduce questions and provide a better experience of clarity from the beginning.

Jordan was a pleasure to deal with. He was very thorough and explained my best options to me in a quick and efficient manner. I felt no pressure to make a decision. Would very much recommend these folks over the competition. They are clearly the best value for this industry.

I’ve had a couple of different warranty companies Over the years at different homes and more than one I was not happy with. This company, while I have not had to file a claim As of yet Select Home Warranty has been very informative and helpful with all questions and concerns When choosing policy that I have had with them.

The sales representative was very helpful and provided pertinent information to me in the selection of my home warranty. He understood what I was seeking and advised me on the benefits of taking out a 5 year warranty. Although my warranty will not start until January 29, 2020, I am happy to know that my appliances, and other home products are covered with little worry.

Worst service ever. Fridge had issues on Jan 30. Opened a case. A vendor who knew nothing was sent who took 60$ and told that he's gonna order part and come back. More than 10 days still waiting; called customer service and they say they don't have any other professional in Atlanta. Worst lie. Sent emails. Still no fix. Don't buy this. Sales people talk and promise service but nothing gets fixed. 12 days and still no fix. Customer service refuse to provide any eta. Feels like money is stolen.

Bruce was very clear in his communication. He clearly understand my needs, heard my concerns, took the time to step by step help me understand the benefits of the plan. He also helped me evaluate between 1 year and multi year plans. Bruce walked me through the process of claims and helped me also understand the service levels that I should be experiencing.

This company robbed me. No services provided when my appliances broke. They keep denying my work request. After you sign up, they try not to pay you any services. My stove broke, they told me I can buy a new one and pay the difference approved. Then they say they deny it after I purchased the new stove. I asked what is the difference to cover the part cost of 186 dollars or pay me 186 dollars for the stove I bought?

Daniel was very professional and reached out to me right away. He was helpful with my questions as I was changing my home warranty company and comparing prices. He explained things simply and gave me a great price, approximately half the prices of my previous company. He made me comfortable by having access to his direct line if problems arise in the future.

My contract clearly identifies my fridge icemaker is covered by the agreement. Select Home Warranty is refusing to fix it. I am being forced to file a Small Claims Court Case to hold Select has breached the contract. I am confident I will get a judgment of $7,500 against Select for failing to cover a $150 ice maker. It makes no sense, but that appears to be the choice of Select Home Warranty. Select Home Warranty is a scam! They are willing to take your premium payment, but then whenever any claim is asserted on the contract, they refuse to cover it regardless of what the contract indicates. Customer Service agents should be capable of effectively communicating in English; in this instance, Select Home Warranty fell well below any acceptable standard.

When I called to find out about renewal and informing about my issues what I faced earlier, he is rushing and not giving time to think, when I said I will think and call back then he said, "You wasted my 19mins time." I somewhat not happy and I do not want to call again and waste time to renew, I completed renewal on that call itself.

Answered all questions. Handled phone call correctly, even when I called back. Took all information in timely manner. Most information was already there. I could not do it online. It saved a lot of time. I believe this is a waste of my time, but if it offers better service I am all for it.

Updated policy coverage. I have a premium coverage and I have a broken faucet in my bathroom, and they said it’s not covered which is part of the Plumbing system. For them plumbing systems is different from plumbing fixture. But their price are really good compare to other’s companies.

Customer Service was knowledgeable, prompt and professional. However, I was expecting more for the dishwasher I am replacing. I have been a Select Home Warranty customer for over 5 years. In the past the amount I received was fair. This time although fair I was hoping due to the condition of my dishwasher and number of years as a customer the reimbursement would have been higher. Thank you.

Representative was courteous and concise in his presentation. Didn't high pressure. Offered your various contracts explaining differencing and giving his suggestions. Good salesperson to have on staff. Looking forward to a stress free 3 1/2 years dealing with Select. Looked at reviews on Better Business Bureau and even though there were only three and they weren't very good am hoping that my experience will be a good one so I may give a five star rating to offset the other three.

Gurgling toilet. Craig, Dan & James went above and beyond for 2 days to get to the root of the problem and explain to me in laymen terms what my next step should be along with recommendations to rectify the situation. This is the ONLY plumbing company I would ever call & I thank you for sending these guys.

They help to make my plan most affordable. Customer service was patient and accurate with their description of the plans and the options that I could choose from. He worked with me until I was comfortable with a plan that was affordable and necessary for my needs. Customer service also sent an immediate email with a recap of what we discussed and recommendations for a follow up call.

When you pay for a “Home Warranty” you expect to what the name implies. A warranty that covers your home and appliances should they break. After all the very definition of a warranty is “a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary”. I purchased a “warranty” through Select Home Warranty and paid over $600 for approximately 1 year of coverage of my home where my wife and 2 small children reside. I bought into the sales pitch of “Shield your wallet. Shield your home”. I thought I was purchasing peace of mind. What I was really purchasing though was a SCAM.

This company will lie and cheat. I paid for extra coverage. Every time I had an issue they said I wasn't covered. Then I persisted and I was covered. Then they come up with bull about "in this case, it is NOT covered." Then they sent a tech that couldn't fix my issue and said I had to pay ANOTHER service fee! They suck.

The salesperson was very helpful. I was interested in the $150 discount, but wanted the monthly payment. I also wanted the additional coverage for our stand alone freezer. I ended up with the annual fee for $432 with 2 add'l months and the freezer plus the $60 service call. After checking with several other home warranties (including one we had when be bought the house) I feel yours is the best value.

This whole claim was handled very professionally. After submitting my claim, I was contacted in less than 24 hours. The company they sent to fix it was very thorough in their repair job. I submitted my paid invoice and spoke with Eve today and she was very kind and walked me thru the next step to receive my reimbursement check. Thank you Eve!

They made it very easy to sign up and offered discounts. They explained the program and made it easy to understand. The options and the prices were very affordable. This service covers all my home systems and appliances. I feel comfortable knowing that if an emergency arises I will be covered.

Easy to work with, seemed to do all he could to get us the best rate for extended service. We really enjoyed talking to him. We are hopeful that the services will be as great as acquiring them. We will certainly recommend talking to Bruce if we refer any additional customers to you.

I’m so impressed as they get back to me quickly like they say. It’s always been within the 24 hours. I’m looking forward to the email giving me the info on the contractor. The person on the phone was great in obtaining all the pertinent information regarding my roof leak. Very professional.

I spoke with Sam **. He was very helpful and informative. He answered my numerous calls and questions patiently, and was a pleasure to talk to. He got me the plan I needed, and helped me with a program I qualified for. I would highly recommend my friends speak with him about a home warranty service plan.

The agent I spoke with was very efficient and was able to answer all the questions I had. After comparing three different companies I found Home Warranty to be the better value and with coverage as good as the other companies. I would definitely recommend Home Warranty to friends.

Bruce ** contacted me immediately to offer personal assistance to meet my needs. He explained the program very well and provided many options for me to consider. I'm was really pleased at the options that were available like multiple year terms to lock in a great price. I'm all signed up and excited.

Did quite a bit of research to decide which company to go with. Chase was very informative and helpful deciding to do a multi-year program. Given a very nice incentive to go with a two year plan. Haven't ever had to use this before, and hopefully won't have to but gives good peace of mind. I'm hopeful that if I do need to use the service, the representative. Thanks.

The enrollment process for a home warranty was quick and easy! The Sales team is very friendly and helpful answering all questions related to the warranty program. We are first time home buyers and Select Home Warranty made this a simple process. I would recommend Select Home Warranty to any new home owners!

At the time I contacted Select I did not realize I had an additional policy with another company with a similar name. The Party I spoke with at Select was very professional and assured me that my repair was covered, I received a email and a follow up call from a contractor in my area within hours of my call to schedule an appointment for service. After numerous attempts (more than 10 times) to reach my second company HSC, I cancelled my contract with them.

Steven ** was easy to deal with and gave me a fair price and I would recommend him to a friend. I was considering using another agency but after I spoke to Steven I decided his deal was better. I was able to get an additional 6 months of coverage as part of the deal.

I've been waiting one month for technician repair for two claims. First technician came, charged me two service call fees for one service call for two claims and never returned to complete job. Now I feel victimized and insecure about having allowed this technician into my home and his having my address. I am unable to speak to anyone other than call center in Philippines whose rote reply is "allow 24-48 hours for technician to respond."

Richard was very helpful. Told him I didn't like "leaving nothing to chance" and I needed questions before I spent money on a multi-year contract. He was patient and answered all my questions. He sent me the contract to read and everything was like he said it would be and told me I had 30 days if I wanted to cancel.

Abraham ** was great, please be advise that is an asset to your company!! If all is as he stated, then, once my family becomes homeowners as, I will get them on board thru Abraham with this company, Select Home Warranty. Excited and at peace of mind now with the coverage my father and mother have gotten for me.

I called in to Select warranties on 12th December about my washing machine. I waited a couple of days but I did not hear from their technician so I reached out to him and he came out on the 17th. I had to pay my service fee of $45. The gentleman told me that he would turn the paperwork in and that I can contact Select Home Warrwnty’s but he never did I called him on the 21st called him on the 27th the 24th the 26, 27th 30 , 31,Jan 2,3 and the 6th he still never turned the paperwork in. I called select warranties several times also and they tried to reach out to the gentleman but he never responded back. The representative told me on the third and the 6th to go ahead and hire your own technician and submit the receipt. We will reimburse you I submitted the receipt and now that I am following up for my $79 they refuse to give it back to me. I asked him to pull the recording but they refused. I spoke to three different people about this issue. This is the worst company to use when it comes to a warranty company. I even wrote down the dates and the times and I still could not get a supervisor to get on the phone to assist me do not use Select Home Warrwnty’s

The Customer Service Rep was very helpful and polite. I received the claim response in a timely manner. Select Home Warranty's decision was fair and accurate. Thank you for providing great customer service! Also, I was able to call Select Home Warranty on a Sunday. That was very convenient and nice !

The service representative was very knowledgeable and took the time to explain all policies and coverage to both my wife and myself. He was very polite and patient. I would recommend this company to my friends and relatives. The policy we took meets our financial guidelines and the coverage seems to be adequate for our home needs.

I was pleased with the timely response to my concern, the communication between the Select Home Warranty worker need to improve, no to people ever give me the same information. For that I'm not pleased. I've been having an issue with my hot water also, that not been resolved, which has gotten me trying to understand if keeping this warranty is even worth the expense.

The young man that helped me was very courteous and helpful with the order I gave him. I would give him a five star rating for his suggestions and all the help. Thank you for all your help. If everything works the way the young man said, I think we will be very happy.

I struggled with finding someone to come look at my water heater. After calling them, I was able to find my own and they worked with me. Wait time on the phone for the approval department was short and they were able to answer questions. Hopefully it is resolved fast and that it is paid out so I can have hot water.

New policy was explained quickly and many offers were talked about. Salesman offered many options. Chose what we could afford at this time. Good value compared to other sights. Salesman did talk rather fast. Would like to be able to read order before deciding. But he was easy to understand.

The Customer Service Agent was prompt to respond, was pleasant and the service company for my plumbing texted me within an hour to schedule a service call. I hope the plumbing company is just as good and prompt. They will be out tomorrow for my backed up sinks. Thanks for the free month.

Electrical light/fan box is broken. He was a very nice, professional customer service representative. He really seemed to care about my problem. I asked a lot of questions, since this was the first time I've used the service, and he was patient and did not become frustrated when addressing my concerns. So far, so good, will update and tell you how everything went on the way home. Contractor got the call to fix the electrical problem, I was very pleased that within 30 minutes, I received a call from the contractor and we discussed the possible dates for service. Rapid response time.

I have never experienced such terrible service & buyer be aware. The very fine print needs to be carefully read before signing a contract with this company. My AC went out. I hired one of the approved Home Select service companies to come out and look at the unit. I paid them $60 out of pocket. They said the unit was not repairable. Select Home then asked me for three years service, maintenance records, etc. I provided everything. The most they said they would reimburse was $150. I was not happy; but was willing to accept. Even after I provided all the records I received the round around for over 3 months & never received any money. I tried again today (1/9/2020) & now they say my contract just ended; so they can't even consider the "old" claim from 2019 unless I purchase another new contract! Good money spent for nothing but a bunch of wasted time & aggravation.

HVAC covered under their Select Home Warranty garbage service. All policy contract guidelines were followed and no claims processed. Select Home Warranty routes all calls through Asia for their trained to apologize team, complaints go through New Jersey that touts to make it simple VIP service, only to get the same run around. Everyone there is a supervisor of how to get you to run around more and avoid processing claims.

I called to make a claim that my Refrigerator unit was leaking. After they sent out a technician 4 days later with one of their companies they communicated that the lines just needed to be unclogged and cleaned. This did not work so we had to have the third party Refrigeration company come back out and evaluate that the whole fridge needed to be replaced.

My salesperson was Belinda. She was very helpful and knowledgeable about the policy. She was very instrumental in helping making the right choice in choosing the right coverage for the size of my home. I do recommend her service and that she is a valuable asset to the company. It was a pleasure working with her. Thanks. Willie **

During my first year as a policy holder of Select, I only had one claim that I submitted to Select, and the entire process went exactly as I was told it would when I purchased the coverage. I was very satisfied with the service that I received from select. I therefore, recommend Select Home Warranty to anyone who is seeking a home warranty policy.

Chase was able to answer my questions and provided a plan with which I am pleased, a very professional job, without undue pressure. I was looking for a replacement warranty plan and he explored all the money saving options with me.Overall this was a pleasant experience and I look forward to a long mutually beneficial relationship.

Pleased with process, protocol, service and follow-up. Mr. S was/is my agent. Will recommend to other potential clients. Look forward to being a member with your excellent company. Comped the cost/benefit with competitors. Your company clearly was the most efficient choice based on several factors. Pleased to learn that Select has been the choice of many since the 1940's.

On Dec 23rd the heating AC fan motor stopped working, placed a call and was informed to go online and create a maintenance request. I explained it was an emergency. I was informed that it would take 2 to 3 days for one of their vendors to reach out to me and then for them to schedule an appointment to come out a look at the unit. Or the 2nd option would be to contact an outside vendor, pay the money up front and get reimbursed. Since this was an emergency and I did not want to wait until after the holidays I contacted my own vendor to do the work.

Although this company gets many good reviews please beware. Do not work with them. They give out false information, approve claims over the phone only to deny them when invoices are submitted for payment. They claim to record all calls but after repeated requests to pull recordings of calls to prove claims were approved they do not. Their contract states that you only need to pay a $60 service fee for covered repairs and all else is covered and then the refuse to pay labor although contract states nothing about labor not being covered.

Agent I talked to inquiring about home warranty was explicit, cordial, and helpful. And because of my experience with this agent, I would recommend Select Home Warranty to other friends and family. I believe Select Home Warranty agents try hard enough to make people aware of the fact they would be getting a very good deal by contracting Select Home Warranty for their service.

Garage door spring. I am unhappy that the spring was not covered but you folks were very polite and courteous terms were explained so that I would not go away mad. How do I know I will have an extra month of coverage? Hope to hear from you soon.

Johnathan was very helpful and knowledgeable about the home warranty. He helped me switch from my old company to Select Home warranty. The cost is lower and the value is good. I would recommend Select to my friends and family. I am a new customer. The service charge is lower and the same things are covered on the warranty.

Have a two story house. Have a leak upstairs that is causing damage to floor below. Have leak in wall, leaking down to bottom floor. Have technicians coming out to access the problem and advise necessary repairs. Claim was easy and straightforward. Customer service is very helpful and made a smooth transaction.

The man I talked with answered all my questions. He was able to knock off some of the total price so I was very happy with that. The whole processing of signing up with Select was very easy. I am glad I did it. I would recommend them to anyone.

Leaking roof. Representative gave accurate and clear information. She was respectful and curious. She was able to answer my questions although she had some trouble understanding English and I had to repeat myself in several different ways. Overall so far it's been a good experience. But I can follow up with you when the job is successfully completed.

Your customer service is excellent. Sol was professional, friendly, and very knowledgeable. I look forward to working with him in the future, and with this fine, company. I would definitely recommend your company to my friends. Thanks for all the help and also for looking to get the best discounts available.

Zachary ** was the Sales Associate that I spoke with. He was prompt in returning my inquiry and took the time to answer all my questions. He also was helpful in finding a plan that fit and listened to what I needed from the coverage plan. I would recommend contacting Select Home Warranty to see if they would be a good fit for your needs and your home.

Bought a home warranty from Select Home Warranty. All I got was the run around. Would not repair or replace my refrigerator, or my dishwasher when the stopped working. They advertise that they will repair or replace. All I was offered was the $150.00 that I paid the tech. that came out to diagnose the problem, and I still have not seen that money. Do not do business with this company!

I have been with SHW for nearly 2 years and I have to say my experience has been a lot better that I have had with my previous home warranty (Allied). From the phone call to the timeliness of help and service call placed was far better that the past experiences.

Account Manager Daniel ** was awesome. He walked me through the various warranty options and sold me the best deal available (at this time). The ease and flexibility for what the company offer per the conversation convinced me to sign on. However, my fingers are crossed hoping that nothing goes wrong at home; but I have Select Home Warranty in place...just in case.

Greg, the person who contacted us after we filled out the information on the company website, was very helpful and knowledgable about the coverages available. We had been getting warranties separately from the individual companies our appliances were purchased from. He assisted us with getting the best coverage on all our appliances under one warranty policy. He worked hard to get us the best price available.

I was happy to find Select. After reading reviews of many competitors I chose Select. One of the reasons also was how pleasant it was to deal with Tom **. He answered all my questions and made the whole transcaction a nice experience. Not pushy. I will certainly recommend your Home Warranty to my friends.

Select Home Warranty answered the phone on Christmas Day and had someone out within 48 hours to fix my dryer. I was very impressed with the speed and the repair. The company that did the repair did fail to call me when they were going to be late, but that was not the warranty people's fault.

Did a wonderful job explaining the options we had. He even asked if we were seniors & that would drop it to $399. I verified we were & was pleased with the options. Wish we could have done the 3yrs but right now we are going day by day. Excellent service.

Water Heater. Select representative was clear about the contacting of a local plumber. Pilot light had gone out and we could not relight. Complete Plumbing was very good at explaining operations. Advised us if it went out again to call them and they would come back and recheck it. Very good service people.

Updated on I have been an customer since December of 2019. I think I have received a good value for the service and customer service has been very good. I recently had a claim for a garage door opener that will not operate as of May 2020. I made this claim on line and the Vendor scheduled with me an appointment within 24 hours. I had the issue start on May 1, submitted the claim on May 5, scheduled the appointment on May 6, and the technician appeared on May 8th. The claim process was okay and the approval was given on May 11. The assessment was to replace the unit rather than repair. I have the technician coming back on May 15th to complete the job.

Very helpful and answered all my questions. At this time I would use again. Good value based on promotions as compared to other services. Have not need to make a service call yet but if the process is as easy and simple as selections and ordering then I will be very happy.

Jeff took care of me on my current home policy and even better care when I purchased a new home. He was professional and kind. He explained all the coverages and, gave me a good deal and offered full refund in the event I had any issues with the Close of Escrow.

Chase was clear and explained things well. He was pleasant as respectful as I am a widow trying to make ends meet. I don’t know what else to say since I have not received any service. Once that occurs I can give a better answer.

Select warranty customer care services are very good and they assign needed technicians very quickly as they said. Till date, I have used one service claim and another in a queue. In both cases, they have handled my claim related to issue very well. Good customer service. It's value for money. Coverage is also good.

My sales representative Bruce ** did an amazing job helping me get the right plan that would benefit me. He made the process very simple to understand, and know I can have the protection that I need. Bruce ** explained everything to me in a manner that was easy to understand.

After waiting a week and not hearing from the heating company I contacted Select. They gave me a number to contact them. I called them and they informed me they were no longer affiliated with Select. When I called Select they were very apologetic and advised me they would work on getting me someone out as soon as possible.

Ordered online with a promise to call me within 48 hours. I received a call within a few mins and spoke with a gentleman who was very knowledgeable and courteous. He explained the multiyear plan which I could not take advantage of but sounded very reasonable. The price for the yearly plan I feel is very reasonable and I probably should have bought it sooner.

I was a customer of another home warranty company that was expensive and unreliable. Select is cheaper and came with high reviews from friends. The representative, Ben **, was very friendly, knowledgeable and helpful. I feel more comfortable with my new choice and hope that it is a better experience than my last company.

You're never there in person or mind! The staff make stuff up about claims and why they are denied, like my claim for a hot water heater, you claim my heater HVAC system is not cover for this item, this part and system isn't even the system you denied! Like I said your staff are a laughing joke now again! At least some are close to the diagnosis and get part of the stuff correct, this team on duty at the holidays need to be fired!

I have reviewed several companies for home warranties. Select Home has the highest rating. Richard answered all my questions and was able to recommend a three year policy with an additional six months free. This policy is comprehensive, transferable and the deductible is lower with a one time payment. Richard rocks!

Was very pleased with how I was treated by the agent and the way company worked with me for getting the payment made and saving me even more money for the warranty level requested. They listened to my needs and made it happen. I am completely satisfied with the process to date.

Hello, when I called to ask for information on the policies and transfer of the same to my name I was trying to shop for policies in case I didn't want the policies transferred to my name when I purchased the bldg. I was received with kindness, and efficiency as far as knowledge and able to explain all the features of the plan. Thanks for your help.

I just purchased the warranty and the sales representative was really helpful. He found more discounts for me and made sure I added the free roof coverage. It sounds like a great deal with only $60 per service call. We have been looking for an affordable option for a home warranty for a while. I am glad I found this company. I hope it lives up to the hype.

Jeff was very helpful in finding the right plan for me as a federal worker at the CDC. If future repair service is as good and responsive as Jeff was today, I'm sure I will be very happy with my Select Home Warranty plan. Thanks for your help today. Much appreciated.

The service was offered at a lower price than what I had previously. I spoke to an agent (George) immediately after I requested a quote online. George was very knowledgeable and helpful. He was able to offer me the same coverage at a lower monthly fee. I will recommend this service to my friends and family.

Quick and easy. Very Friendly -I was looking online and decided to call to get some more questions answered. The gentleman I spoke to was very knowledgeable and wanted to make sure I had the right plan for my needs. With so much competition out there it's important that you speak with people who value your business and treat you as a value customer as well. Thanks again.

It was very easy to set up a plan with Select Home Warranty. The sales rep was helpful and answered all my questions. I have not filed a claim yet but I feel it will be very easy. I like how everything can be done online.

Our home's furnace stopped functioning on Christmas Eve, Dec 24th of 2019. We awoke on Christmas Morning to a home that was around 55 degrees, and put in a claim with Select Home Warranty immediately. We expected a slight delay, as we understand most businesses would not be running at 100% on Christmas Day. Select Home Warranty took two days to even confirm that they received our claim. They then told us that all of their technicians were unavailable, but could not give us a date when they would be able to send someone out. Customer service recommended that we find our own contractor, have that contractor call the SHW customer service line, and read off our furnace's diagnosis.

I was looking for a warranty for a home I rent and received an email from Select Home Warranty with a great deal. I completed the online questionnaire and received a call in minutes. My sales rep Peter awesome - friendly, helpful, accommodating, and he offered a plan I can transfer when I sell the home for a rate even lower than one I received in my inbox. I love that I was able to cross this off my to do list so quickly.

So far the experience has been good. The claim is moving along ok. We are experiencing leaks in our roof. Since we have had a fair amount of rain. We need to get this moving along. Sorry I can't tell you more until we are finalized. The Value is wrong, can't delete that. The Value should not be dissatisfied.

My call was in regards to heat pump. The customer service representative was very prompt and attentive in assisting me with my claim request. She was very thorough in getting details to submit my claim request. Excellent service received today during my call with Select!

Jeremy, supervisor, helped me work through questions I had about my new policy. He provided excellent customer service. The company ensured that all my questions were answered and potential needs covered. I have not called them for service; that is where I will be able to tell if the company does what it says it will.

The person on the phone Sam was very helpful in helping me pick out a plan that best fit my needs and he did not rush me or try to upsell me in any way. I hope all of you people are like Sam. Very kind and helpful in your products.

The gentleman was very polite, professional, a good listener, was able to give feedback correctly. I’m waiting now for a technician to contact me to get my issue resolved. I hear water running in my garage where the hot water heater is located. I know my water bill is climbing.

Washing machine. Contractor texted me within a couple hours. Came to assess the issue next day. Just now waiting on approval. I would hope that process doesn't take long. That was the problem with my last home warranty company.

Microwave caught fire. I appreciate the very Quick Response, I also Agree with your Assessment that unit is not repairable. Not sure that I agree that value minus deductible is $95.00 as retail for the microwave is $399.00. Other than value I’m very satisfied with my first claim experience with Select Home Warranty.

Someone was dispatched quickly, arrived on time and took care of the problem. Serviceman was kind and pleasant and very knowledgeable about the furnace. This was our first time placing a claim and loved how easy and fast it is to get a service response and the problem taken care of.

I thought I had coverage for septic pumping however I didn’t. Good thing is they offer additional coverage for that!!!! Next year I will purchase that coverage in order to avoid the costly hit it takes to pump out one's septic tank. Thank you so much Select Home Warranty, I’m glad I made the switch from my last home warranty.

The purchase of the warranty went very smoothly. The representative was very nice and helpful. I called another company first, and purchased from you because of the good service and human contact which the other company did not provide. The man to whom I spoke was polite and offered good information and a discount for paying the entire year in advance. Thank you.

Bruce ** was very helpful and knowledgeable of home components, made great suggestions and explained everything with great detail, was super informative. He offered several great plans. I chose the platinum made most sense to me and was very affordable. Thanks Bruce!! Would highly recommend this company. Rated highly by customers and title company and realtor.

Sales person, Ray, did an excellent job of representing your company. He provided all options, rates and alternatives. I chose the five year plan with a guaranteed rate over a six year period, including a bonus for being a senior. I am confident that this is the right decision for me. Thank you. Carol **

My salesperson, Tom **, called me within 1 minute of placing my info in to receive a quote. He was polite and answered my questions. I decided to go with Select because a good friend of mine has had the warranty service and has been pleased due to the good experience they have had. It was less expensive than the one I currently have and provided better coverage.

The salesman, Ray ** was very polite and very persuasive. He gave us a good and fair price. I would recommend you keep him as a salesman. I really can't rate your service yet, due to no usage of service yet. I will rate more if I have a chance to use service, hopefully not. Just peace of mind is worth the price. We know it will be taken care of if needed.

The young man, Ralph, that I ultimately spoke with was helpful. He explained my options very clearly. Prior to this conversation, and while on the website doing research, I received two calls and two texts - each time I went to another window. Customers need time to read, process and make a decision without pressure.

I spoke with Bruce this afternoon. He spent the time I needed to fully understand the different offers. Bruce is very knowledgeable about the service plans, answered all of my questions. I believe he provided me the best options available and have a very good deal for our needs. I especially like the option to select our own service provider.

Isaac M. was very helpful and answered my questions in detail and very quickly. 5 Stars for Isaac!! Thank you Isaac!!! I did some shopping around online and compared three of the most popular home warranty companies and Select Home Warranty is the best and it includes roof leaks as well!!

Every time I call very polite and helpful. Answer my questions or put me on hold to get my answers. Hope to get it resolved. They keep sending me information on what is going on. I having trust in the company that it will be resolved. Have put another claim and hope it will go well too.