Select Home Warranty Reviews

The representative was knowledgeable and extremely kind and professional. After taking all my information she explain the process which I greatly appreciated. When I called I didn't have my account number. She politely said, "No problem. I can look it up with your address." It took her all but a minute.

Hello. I called today to request service because my air conditioner is not cooling properly. I am happy that there was no wait time when I called and that the representative was able to set up my claim quickly. Shortly after my call, I received a schedule To choose my top three appointment days and times for a technician to come out.

Very Very helpful sales staff that guide you through the process. I am a first time Home Warranty Owner and now I have 2!! I was so impressed with the policy on my vacation home that now I have one on my primary residence as well! It really makes me sleep easier every night! Also Discounts for multiple policies! Thanks Again!

First property they denied the claim because the dryer was installed in a cabinet. They are made to be installed. I called to cancel but they keep you on the phone, insult you saying you are foolish to cancel, and instead offer you extra months. After an hour I gave up. Called later and persisted, was told I’d get a refund check, never did!

Be careful to read the fine print. Select Home Warranty only covers the primary floor a/c and heating systems. So, if you have a 2nd floor unit they do not cover anything. Select Home Warranty only pays for materials (no labor or needed supplies) and the amount they cover is just the depreciated value of the materials (not full value). So, if you have a primary floor a/c system that is 10 years old, needs complete replacement and a new system installed costs $3,500 it is likely Select Home Warranty will pay around $600-$700 in total. Also, it takes an extended period of time for Select Home Warranty to send a technician. I placed a claim at 6:45 A.M. on a Monday and it is now 11:45 A.M. on the following Thursday with no response.

My experience with SHW was terrible. 1. They say they will find you a repairman, then after a few days (while you are without your appliance) they will tell you to find your own repair company. 2. You will find a repairman on the first call, they will come and give you the estimated cost of repairs. 3. You will contact SHW, they will then proceed to tell you that item is not covered, you didn't receive pre authorization (but you did call them), SHW will deny your claim. 4. This is how they do it. Delay your service, deny, deny, deny your attempts to resolve the problem. They will wear you down and you will give up.

Filed claim, they keep saying 24 to 48 hour response time, which is actually taking over one week just for denial because they read their techs service report wrong. Reopened case over a week ago and still no response. 3 weeks, no AC in 115 degree weather. Disgusting service.

I submitted a claim to get water heater looked at, Home Warranty Solutions assign a plumbing company to come take a look at the water heater. That company doesn't service the area where we live. They then tell me to get someone of my choosing, I do he gives me a price quote to replace the water heater because it's leaking and has to be replaced. It took a month to get a response from them just to say that I can only be reimbursed for $200. So I called them and told them to please send someone who will fix it for that price and I was told that since there's already a resolution there's no changing it. I asked for the corporate office number and I was told they don't have that number. All I can say is WOW!

I wish I could give them zero!, I have the most awful experience with this company. It supposed to be that you purchase this kind of insurance to be cover when your A/C went dead. Well unfortunately I got that scenario with Select Home Warranty, I've paid in advance 4 years, and at that moment they didn't have any issue getting my money. Less than a year later I have my A/C broke and we were at 95 degrees. The failure occur on Thursday at 1:00PM. My A/C was getting smoke all over the vent outside, I was scare but still follow up their process and submit a claim thru their website and then call them to have somebody assigned to this emergency, they told me that I have to wait 48 hours to have some tech assigned, or that I have the option of getting my own technician, but if I got my own technician then I have to call them before he does anything for the diagnose. I did it that way.

Steve was great! He made me an offer that I couldn't refuse. He knew everything about the program. It was cheaper, in the long run, to go with what he offered. Now I have less to worry about for the next 3.5 years! If you need a home warranty, this is it! No need to shop further.

Jacke from customer service has guided me into picking the best plan for me with the most value and offered different ways to make the most out of the plan. The co-payment was less than half what I had with another company for the same price. Thank you for your help.

Moe was the best; helpful, courteous and knowledgable. Great experience! I signed on basically because of his information and willingness to go over different plans with me. I've picked a plan that seems right for our budget and he never pressured me to do anything except what seemed right. No high pressure is a real plus, and he seemed friendly and concerned throughout the process. Would definitely recommend this company and this experience to a friend.

My sales rep Richard, is always helpful & prompt in taking phone calls. I am a new customer, so this is important to have really good customer service. This sets a company apart from all the rest. He was helpful in advising me of saving money on my contract by paying in advance. I Look forward to being a customer for many years.

It took them more than 20 days and still no one showed up. Hopefully tomorrow they will. When I called I got a very nice guy who was very helpful and took care of me. But the claim lady who always answer is rude and hung up on me few times claiming that she can't hear me.

I do not remember the customer service agent’s name but she was outstanding. The person that took call was very helpful and very informative. She was very polite and very courteous when answering my questions. I was given all the information I needed concerning my claim. I would recommend friends, coworkers and family members.

I have placed numerous claims ranging from air conditioning to plumbing issues. I end up paying out of pocket because SHW doesn't cover. The plumbing issue was not even approved after waiting 48 hours to be contacted. This warranty is worthless and with its limitations on coverage is not worth the monthly payment. Will be cancelling!

I really happy with Select service, but just has issue with one of your contractor. Frank from Metro Appliance was the contractor came to our home for our dishwasher drain. I was not at home when Frank came. He told my wife that drain isn't cover by insurance, and he charge my wife $120 (paid by credit card) and he cleaned the drain and the issue was solved.

I was referred to Select Home Warranty by a coworker and signing up for service was very easy. I spoke with Ed and he addressed all of my questions and was able to accommodate my needs in a short period of time. I received a great price as promised! I read many reviews online and found that select was reputable company with an easy process for filing a claim.

Just somehow surprise about the decline to send someone to replace it. We have a problem finding services in the area and I thought that I would be cover... So maybe I need help understanding better the policy.. But the customer service, the allowance to pay for the equipment was wonderful.

Submitted claim for pool filter on July 27th. Select Home Warranty technician came out 5 days later on 08/01. Technician submitted the diagnosis to SHW on 08/06. After 27 phone calls to customer service, I decided to have the filter changed myself at a cost of $1,235.00 at the suggestion of several "customer service" agents and 3 supervisors. After 4 weeks of nothing but aggravation, they offered me $100.00 and said, "Have a nice day." I cancelled the contract on the spot. Nothing but a scam company.

I am a new home owner and single mom. Having this warranty gives me peace of mind that I can get assistance for what I need 365 days a year, 24 hours a day. This warranty allows me to enjoy my home instead of worrying about it. Recently I called because I had a leak under my bathroom sink. The person who answered was very courteous and addressed my issues immediately. Very satisfied.

Online process and subsequent phone call from the rep made the process very easy and all of my questions were answered to my satisfaction. The response I received after my initial inquiry was prompt. I am happy with the explanations given to me as this was my first experience obtaining a home warranty. I have not yet submitted a claim, so cannot comment on the process or the actual coverage provided.

Ashley was most helpful and knowledgeable, and most polite. She answered all of my questions and explained that I would be receiving an email to give me the information that I needed to have the problem taken care of. There was water in the standing in the shower after I got out of the shower. When I flushed the toilet it filled to the rim and would not drain.

I called the call center after receiving a flyer in the mail and being unhappy with my current home warranty program. The gentleman on the phone was kind and not pushy. He did do a good job of upselling me to a longer plan, but it does make sense as more and more things get more expensive each year versus cheaper. I havent had to submit a claim yet, but I am hoping it goes well.

Removing and replacing microwave getting the installation, working with the customer service and having a great result and getting a full explanation of the services of Select Home Warranty. Select Home Warranty has wonderful customer service agents that are patient and and informational about the claims process. I am very pleased with Select Home Warranty company and the wonderful associates that work there.

I've done a lot of research on different home warranty companies for my work as a real estate broker. I chose Select Home Warranty because of their responsiveness to my customers, for their customer service whenever I call, for their pricing and discounted multi-year contracts. I'm looking forward to our continued relationship throughout the term of my warranty. I definitely feel relieved to have coverage in place for the systems in my aging home.

I called to add an authorized person to file claim and the customer service person was very nice and helpful. Although 24/7 online claim is available, but due to the urgency of our situation (no power in master bedroom), she suggested we call with additional information instead of file online. The claim was filed over the phone within minutes and confirmation email received less than 5 minutes. Great service!!!

So far I have been happy with Select Home Warranty. I like that I was able to add my water softener and roof coverage. For I pay for a year's coverage, I could spend on one service call. I think that having a home warranty is very important and it has taken a load off my mind to know that if any of the major appliances in my home breaks, I can have it fixed with just a phone call and one time service call fee.

I have not had a claim yet so I can't comment on that portion of the company. The sales process was mostly lacking in the "hard sell" which I liked. I dealt with Ryan ** who was knowledgeable and helpful. I had not planned on making a decision that day even though I had investigated several companies already plus the one I have used for several years but I was comfortable enough with Ryan to make a decision. I liked several factors but especially liked being able to "lock in" my price for 5 years.

I was hesitant to secure a plumber on my own because I wasn't sure that it would be covered even though Select Warranty said that I could. I followed the process and everything went smoothly which makes me a happy customer. The Select Warranty representative was very friendly and helpful.

My experience with who I’ve talked to on the phone has been great. Very nice and did all he could to help me. My only concern is that it’s been three weeks and I still don’t have a answer/ or have had the repairs taken care of. I’ve been without ac for 3 weeks. It’s August and it’s hot. They keep telling me 24 to 48 hours however I still have not heard from them.

Thank you for your service. Experience was excellent. Van was very courteous, quick to answer all my questions. Excellent. He said he will help me by adding an urgent message. Gave me my claim number. Asked me for all equipment information and was very quick to give me all information. I received my e mail immediately.

This company is horrible. We purchased their service and prepaid. Now, it has been 90 degrees and our AC does not work. 1 and 3 year old here. Contacted Select for the first call after having them for a year without a single call. Sent unqualified contractor that did not fix issue after 2 visits. We and Select could not contact him afterward. Called Select multiple times for 4 weeks. They “cannot provide a contractor.” They want us to find a contractor on our own. They will “reimburse” but tons of hoops. And after this service, do NOT trust them to reimburse. 1 month without AC and no repair. Forever wait on hold. When finally answer, cannot understand the people that finally answer. Does any company employee English speaking Americans based in America??? Not providing service paid for. Endangering children’s welfare. No one to actually help. NO accountability. DO NOT waste your money on this useless company.

We turned in a request for a spa repair. The response was almost immediate, but there was issue finding a repair company in our area so we have been given the option of using a local company that we are familiar with. We are still pending a final repair, but the repair is in motion.

Spoke with Jake this afternoon and he was extremely helpful. He was able to offer me a fantastic multi-year deal for my warranty. The price I received was more than 50% lower than my previous warranty company. Excellent job by Jake and I couldn't be happier about the pricing and service!

Select HW has been nothing but great with service. They have been responsive and accommodating. They dispatched a service for me that ended up not being able to come out for 2 days, so they gladly let me pick another company. They do what they can. Definitely looking out for my best interest.

Had my air fixed quick. The guy cleaned my coils and replaced a sensor or something. I have been waiting over 2 months for my reinvestment check. Not sure why it is taking so long. I had to pay out of pocket because you guys scheduled my soonest appointment to 2 weeks out.

We just purchased our Select Home Warranty. The representative was courteous, knowledgeable, and very professional. I truly felt they had our best interest in mind. We would recommend anyone contact Select Home Warranty and consider them for selecting your home warranty. We feel much more secure knowing that we now have a home warranty to protect the items in our new home????

I appreciated that they offered add ons and were willing to work with what I was able to do. I also appreciated that they didn't call back fifty times trying to get me to buy. They were very efficient on the phone and I felt they valued my time. Though a personal experience is nice for some, I would have appreciated being able to complete my transaction online, and call if I wanted to possibly receive more discounts or perks.

The service was great. The call to report the claim was concise and brief. I was contacted by email immediately to schedule the repair. The technician came one day after I submitted the call so that was quick. Also, when on-site, the technician explained the problem and what they had fixed.

Updated on 09/08/2020: Today September 8th 2020 I called to follow up on my recent claim for my inoperable oven of in period. The lady I spoke with was extremely pleasant and full of all the answers to my questions I had regarding my recent claim with the warranty policy I had purchased over 2 years ago. The representative explained to me that they had received the pictures of these serial and model number of my oven along with an additional picture I sent of the oven. She stated that the claims resolution team would be reviewing my information provided and I should hear something from these team within 24 to 48 hours from this phone call. She was a very pleasant lady to talk to and I more than appreciate her time and your service with your warranty company. I cannot wait to get my new one since this one was deemed unfixable at this time. Sincerely, Douglas **

I was unable to schedule service online, the customer service rep was very helpful and took care of the issue, my wait time was less than 2 minutes! With our previous company, we would wait for extended times just to talk with a rep on the phone. We're happy we have switched and look forward to working with Select.

The service company responded very quickly. The service tech was very friendly and checked out my air conditioner and determined what the problem was. He deserves an A rating. Still waiting for Select Home Warranty to determine repairs. So far I am very pleased with my coverage and service.

I called 3 different companies for quotes on a home warranty policy. Ryan at Select Home Warranty was polite and seemed genuinely interested in helping me get a policy with the coverage I needed. I recommend Select Home Warranty for the best deal on home warranty policies. I gave Ryan and Select Home Warranty 4 stars instead of 5 because I believe there's always room for improvement, even though I was completely satisfied with the service I received.

My agent, Jake **, got me a great plan with a great rate. I hope my experience from here on out is as good. I am a senior citizen and this protection should make getting repairs simpler to handle. Plus I can be more confident in the repair work. Thank you.

Belinda was a excellent customer service rep. who address my concerns in detail, she was very professional. The value of the service is exceptional. I would recommend this warranty company to anyone interested in home warranty services. I give the service 5 stars, great company great service, value for your money.

Out of the blue my fairly new oven decided to stop working. I made a repair request and within 24 hours my repair was scheduled. The service rep was very nice and knowledgeable. Very easy to deal with. Well worth the cost to always have the peace of mind that my home is covered and any repairs won't break the bank.

Questions were answered in an expert manner. Sam took my order efficiently. Answered my questions, plans are reasonably priced, lots of ways to pay (terms), and the process was easy. Too early to tell how well they work, but if the lack of hold time to get to a person is an indicator of what I might experience in the future, I am impressed.

Once I placed my new request for service I was told that my provider would be Dorn Electric in Lake Forest. I called them immediately to make an appointment. I continued to call them and text them multiple times for several days and couldn't get any response. When I called Select Home your customer service put me on hold and attempted to contact them to no avail. At that time I was given permission to obtain my own electrician, call your claims dept. once the electrician was here I was to call you and obtain approval. The approval needed to be reviewed so I paid the invoice directly and am waiting for approval and reimbursement from Select Home.

Whirlpool refrigerator freezer inoperative. Select warranty was really responsive and quick to contact an authorized repair center to fix the problem. The phone call was professional and to the point. Select warranty customer service did a wonderful job and was quick to reach a resolution on this matter. Best purchase I ever maid was select warranty!!

Peter was a great salesman!! I was able to secure a warranty at a great rate! I was impressed by the amount of coverage Select Home Warranty provides and I was able to add sump pump coverage as well. I chose the platinum plan which was the most comprehensive. Everything I wanted!

Excellent customer service! Very knowledgeable and informative. The sales representative explained the warranty and coverage options thoroughly, as well as made us aware of extended plan options that affords us to lock in our existing coverages for an extended amount of time at a preferred rate. I would Highly recommend Select Home Warranty to anyone purchasing a new or pre-existing home.

The sales rep was very helpful in answering all my questions and helped find a way to fit it into my budget. Looking forward to working with Select. I feel the coverage is very comprehensive and was happy to include my spa in the contract. The rep contacted me promptly once I inquired online about the service.

Great customer service experience. Everything was explained in detail. He provided me with multiple different coverages options to help me decide what was best. I’m looking forward to working with Select Warranty in the future for any needs we may have at our new home. I reached out for multiple quotes and you were the first to call.

I had been searching for a reasonable home warranty all morning when I got a call from Select Home Warranty. Chase was wonderful to speak with. He offered several different options to try and fit my needs. He also offered longer plans to help me save money but there was no pressure to upgrade. He was very courteous and helpful. Thanks for a wonderful experience!

I signed up for a quote online so that I could see all of the available coverage options, and then I had a short phone call to confirm the policy. All the options and discounts were explained on the phone call, and I ended up with a discount compared to the online quote :)

I just purchased a home warranty thru Select and spoke to Ray. He was knowledgeable and provided a great deal of info. He offered a multi year plan that saved me a lot of money over an annual plan and also explained a few other ways I can earn additional free months of coverage. And instead of the $100/service call, with the multi year it’s only $60. And there’s no limit on the number of claims! I have always been concerned about home warranties as many do not cover older appliances or systems but Select Home does and I feel more protected and secure.

Serviceman came and took his time to diagnose the problem then He explained it to me patiently and said he will come back next week with the new part that was defective. He ordered the part and came back a week later to install. He was nice and professional and I was very happy with the service.

My experience with Select Home Warranty was very professional and affordable meeting my home warranty needs! They even added to my plan to meet the needs of the type of home I have and gave me an affordable yearly rate to get started!! Thanks SHW! I will definitely refer my family and friends!

We are pleased with the amount of coverage and the discounts we received including extra months of coverage. The agent we dealt with was extremely helpful and answered all of the questions we had. We plan on renewing when it comes time for that. Thank you for offering such a strong product.

I spoke with Sara who took my request to have a technician come out to fix my oven. She was very patient and friendly and processed things for me in a short period of time. I am satisfied with the way my request was handled. Now the real test comes when my oven gets fixed!

I was researching information on home warranties since my contract is about to expire and I didn't want to renew with our current company. I was starting to read the information on Select Warranty's website when I received a call from an agent. His name is David **. He was very courteous and gave me a lot of information about the best plan they offer. They instantly gave me a quote and did the very best to find me the best deal. He helped me explore my options. Needless to say, I was very pleased with the level of service and information. So I'm a new client of Select now :)

I researched other warranty coverage companies, but Select Home Warranty covered all my appliances and home equipment at the most reasonable cost. I was able to add coverage for my pool and a stand alone freezer with minimal fee addition. Being able to add the pool, could save me a lot in the long run, it runs fine now, but so does my heat and A/C, but why take a chance, nothing lasts forever.

Select Home Warranty called me instantly when I requested an online quote for coverage. I wanted to get the quote online so I didn't have to talk with someone. The employee I spoke with was helpful but condescending when I asked a questions about the coverage. Other than those few things, I feel like I am going to have adequate coverage for my home.

Great customer service. Representatives were very helpful. We have had a previous experience with the company. It was good also. We shopped around the market for our policy before purchasing this one and found this to be our best option. More coverage for less money. Will definitely use this home warranty company again if needed.

Your employee did a great job describing your benefits and policy in easy to understand language. Your prices are better than others and the reviews are excellent. I could understand every word he said, which is more than I could when I called other companies for coverage. I look forward to doing business with this company.

The sales rep was able to answer my questions, both on email and on the phone, and was able to get me a good deal. I asked questions about the process of getting something replaced, talked about their limits, and discounts for doing more than 1 year. Looking forward to it!

I am a first home buyer and with that comes a lot of questions and unsureness. The person on the call with me was patient and easily answered all my questions. I feel really confident signing up with Home Warranty and that my house is protected from the unexpected. I look forward to working with them if need be, but I feel better about my home purchase knowing I have help.

Your customer service rep was extremely professional and provided me with a contract renewal discount. Super pleased with the service! I would highly recommend Select Home Warranty to any of my friends looking for a quality and professional home warranty company. Please continue to provide the quality customer service that you are providing!

I was not happy with my previous home warranty provider. After researching online, I called Select Hone Warranty. The sale was very nice and explained all the details of the plan. He also suggested three year plan with very good price. I am very glad to start with Select Home Warranty.

This Company is so easy to work with very good customer service. I will recommend to my friends. I am very happy with Select Warranty. This was my first time to use my insurance. I was so surprised how easy it was to contact the office & get my claim processed.

I was looking for a home warranty online and found out that Select Home Warranty is one of the best companies. Their quote was reasonable and coverage looked fine. Their sales person contacted promptly and he was very helpful. I will definitely recommend this company to my friends and family members.

Got all the answers to my questions regarding a home warranty policy. The salesperson i.e. George ** was very professional and to the point. He explained to me in detail the advantages of a three year policy versus a one year policy with the additional 1/2 half year to be added to the three years, i.e. a discount yearly premium, that is @ 1050 for 42 months.

I am a new customer with Select Home Warranty, and was pleasantly pleased to how quickly their response time was in settling my claim. Our HVAC unit quit running early morning and had the repair service out in less than twenty four hours. I would highly recommend SHW to my friends, family and neighbors.

This has been a terrible experience for me. Had trouble with every vendor they sent me for repairs. Would request a new vendor, that could not happen after they told me no problem. Was also told if plumbing had to be repaired behind the wall the sheetrock would be repaired, that did not happen. I asked several times for a supervisor to call me back, they never did. I did a lot of the leg work which was very frustrating and time consuming. Terrible customer service. One would tell me one thing, call another get a different answer. I tried to cancel the policy after almost a year and I am being told it would cost me over $400.00 to cancel a two year policy. Be leary of the vendors they send you as well.

My wife and I had a pleasant conversation with Zack, representative of Select Home Warranty. Zack was friendly and professional addressing plans, coverage, and costs. We discussed longer time frame plans and settled on the 3 year plan offering an additional 6 months of additional coverage. Zack was an effective representative of the company in establishing trust and providing certainty about the plan.

HVAC evaporation coil frozen. Hired my hvac company of choice and fixed with 24 hours and approved with 10 mins by Select Home Warranty. Awesome and professional. Highly recommend Select Home Warranty. I have several of their warranties and they have been great. A couple of the warranties are at homes not close for me to repair problems myself or to be there for service.

She was very nice. Took my info and was very efficient. I need my toilet unclogged. She told me how long it usually takes. She said to call her at if there was any problem. I will be waiting on the contractor to call. I will let you know how the work goes.

I am very happy to move with SHW and very good and transparent service. I liked the way they explained me the coverage. Also it’s easy to submit claims online and get alerts. Moreover I going going to save 2 months of free service. I would definitely recommend for my friends and family.

Your service in sending a technician it was good but he replaced it a relay and he wasn't optimistic about the unit because is old, so two days later my tenants called me saying it wasn't working again so he went back and recommended to replace the unit so is almost two weeks with weather over 100 degrees and still waiting for you guys to respond, to make things worst they have to work from home because of the virus and obviously are concern about their two cats.

I had a good experience on the phone with Select Home Warranty. I was signing up so I assume this made it a more pleasurable experience. I was told all the information I needed so we will see if this good service continues with any issues that come up in my household. Stay tuned.

The customer service rep was very helpful. He follow-up with me when he said he would and explained the entire policy. They gave me a better good rate than my current provider. I would definitely recommend Select Home Warranty to a family member or friend. Great customer service, thank you again for the help.

The individual take my claim was professional and said a local contractor would contact me. This is my second claim with company last one 16 months ago. That claim was handled very well. It involved a well pump which was handle it great time. I am very glad that I have this insurance.

I've used a couple other home warranties in the past: Fidelity, American Home Shield, and First American. Select has the best coverage, lower rates, quicker repairs, and better access to customer service. Also options to utilize contractors of choice which other companies do not consider. I recommend pre-purchasing coverage versus month-to-month to secure the best rates. If you're unhappy, you can always cancel and get a prorated refund.

The sink is clogged and nice to have insurance today we are expecting reply for plumbers to fix. Thank Always, can rely on this company. Never have to pay big expenses, this is the best thing to have when you buy your house. No surprising bill. Be insured is the way to do it.

My house in VA leaked due to the heavy rain and strong wind, called three times as instructed from the email, the first two calls was not helpful, but the last call, a sweet young woman was very helpful, she checked the claim status, told me to wait as the company is allocating a new technician in the area. I am happy that someone is really helping to solve the problem.

In the process of buying a home warranty policy, I researched multiple vendors online and SHW was rated the top vendor by multiple sites. SWH has the most competitive price with great coverage. The sign up process was simple and easy, took less than 15 minutes to complete. I have recommended SHW to a friend who's looking, and will recommend it to anyone who asks.

Rep was very friendly and informative, realized the urgency, since we were new to filing a claim. I had a previous small claim that was also handled swiftly on my other account, this is a warranty I purchased for another household in my family. After the call we received a response within minutes, informing us that you are looking for a technician in the area. Thank you.

After shopping around for a home warranty, I am glad to have chosen Select Home Warranty. I heard about this company before and I decided to try it. Hopefully I will have good experience with customer service. I believe customer service level will be a key factor so I can start recommending this company with my family member and friends.

After some initial trouble signing up for a policy online the transaction was completed with no issues. I don't like the fact that you can't fully sign-up for a policy online. You need to provide a contact number then get overwhelmed with sales calls. I have just signed up with the company so I can't comment on claim or customer service. I can't say that Select Home Warranty covered more than other policies I looked into as a lower cost and service fee.

Just letting you know how easy and straightforward the online ordering went and the prompt phone call the next day to confirm everything. I almost thought it was too easy and started to doubt it. Mark and Ray were very professional and positive on the phone. I’ve been here about 20 years and things are going to start wearing out so this will be a great addition. Great job!!!!

The home warranty will replace the disposal but will only give a $75 credit and won’t install it. So I will need to find someone that can install it on my own. I just think they should replace it and send someone to fix it. That defeats the purpose if you have to find someone on your own AND pay for the installation.

High ceiling light with ballast loaded type LED lights appeared to have gone out. Last time (with a different company) we had one of them do this isn't wasn't the light but the ballast that went out. I am writing this up as a 4 star because when I purchased this policy I wasn't told there was an addition or special category for things like this I could add. I would have added it. The staff was very helpful and told me in advance they weren't sure if it was covered, and I appreciated that, which I appreciated very much.

My A/C broke on the evening of the hottest day of the year in Texas. We toughed it out till morning and I called Select Home Warranty. They created a claim for me. I opted to hire my own technician because we were desperate and didn't want to wait for our claim to go through the system. (A great option to have!) A tech was at our house within 1-1/2 hours. I called SHW and they spoke to tech to get a diagnosis and claim was approved on the spot! My A/C is working beautifully again. I saved money by having this home warranty! Highly recommend!

The service call was quick and easy, the customer service rep taking call was a bit impolite. The repair company came promptly and fixed our issue within 24 hours. Awesome service and hassle free, the service repairmen were polite and efficient. They informed us of the issue and corrected it without any delay.

Paperwork was easy to fill out but had trouble sending in the required forms. Your associate was very helpful with trying to get the required forms sent to him. Thanks for all the help in getting the forms sent in to your company. In doing the required papers I needed to have help with sending the forms. But with your help the forms went thru and the process has started.

We recently signed up with Select Home after having a home warranty with a different company for several years. The reason we changed was the simply they were very difficult to contact once a claim was made. Our first claim with Select was easy to make and concerned a faucet going bad in my garage. As promised, I received an email in about 1 business day. While my claim was denied, it alerted me to verify a couple things about our coverage. I need to add a second refrigerator to our plan. Your customer service department was great and helpful.

The representative George ** was very knowledgeable. When I had to call back with an issue, he spotted it right away; Not only did he immediately rectify the situation, but he also offered a military discount! I am pleased with the service offered, and I am sure my buyer will be pleased as well.

The lady I talked to was very nice and quick to get everything taken care of for me. She informed me that it would take 1-2 days to get service. I appreciate her letting me know ahead of time, so I am not expecting a call. The value is the best I have found, in a home warranty.

I submitted a request for a quote online and received a call with the quote and an additional discount within minutes. I wasn’t quite ready to commit since I wanted to review my property insurance before so I would be selecting the right warranty coverage. Maddy asked if she could call me back before she left and I asked her to do so. She called me back before the end of the day and we completed the transaction in just a couple of minutes. She was very friendly, prompt, and provided great customer service overall.

An area salesman contacted me directly after requesting an online quote for a home warranty. He was able to offer me additional years of a warranty for less than the price of one year with the competitor! It's also transferable! I decided to change companies after my current provider continued to raise my rate each year. Thank you for the savings and peace of mind!

I called to give additional new information about my fixture. Everything was recorded but I had to speak to 3 people before I was put through to the right person. I hope to hear back to know if the diagnosis has been approved or not. So far the time frame given has been met. Now I am waiting to know whether or not this problem will be covered. Given the nature of issue, it is important to be resolved promptly as it could be a danger hazard.

I called the company today in order to request a copy of my warranty. I spoke with Sam, who was very polite and even remembered me for speaking with him a month ago when I first paid for the warranty. I look forward to using the services in the near future.

The only downside that I encountered is... I called customer service to ff up my subscription. I chose a callback so I won't wait too long since the call volume is high as stated by the prompt. However I never gotten a callback that day. I got a call the next day and the process of sending me the contract thru my email is fast. Appreciate it.

Peter, the agent I spoke with, was friendly, knowledgeable, and got me a rate on my policy that I haven't seen any other company come close to. I can't speak to claims yet, but if it goes as well as the initial purchase, I'll be happy. Also, the service charge is $15 less than other companies that I've researched.

The rep took good care of me and he knew the product well. The product was what I looking for. He found the best product to use for me, he thinks I will live my house for another 5 years so he offers the longer term with better service. I was looking good price looking for long term.

Just had wonderful customer service starting out service on a new home. Will make sure we refer anyone looking for excellent customer service The fact that they offer pool coverage to me was amazing since we just purchased a home with a pool. The saving alone on costly repairs and new items will definitely be of great value.

This is my first claim. I am a customer service trainer. This was a good example of great customer service. The customer service was very professional. I teach customer service reps to always look in a mirror smiling when talking to customers. The person was patience with me. I had to ask her to repeat several times. However, she never seemed irritated. She was a really nice person.

I called to add a second home to our policy and Mark was extremely helpful! His service was expeditious in getting us the service coverage that we wanted and prioritized our requests. In the past when we had to file a claim it was fast and easy, without any additional hassle. I would definitely recommend this company to anyone!

Customer service rep was extremely polite and was very quick with helping me file my claim. Was not on hold for a long time and was extremely satisfied with with the call and the process. She was very helpful and I was extremely satisfied with the call and how the claim was handled and highly recommend using this company.

Select Home does not covered the AC as advertised. Also the sales person was misleading. When talking with the sales person and going down the list of things they would replace if needed the AC unit was one he specifically said they would replace. Well three months later my AC coil needs replacing and my claim with Select Home Warranty was denied. Stating they do not cover freon leaks. This is a misleading company. Do not waste your money and time with them. Also I noticed in the reviews if you give them a good review they will respond but if it is a bad review nothing. Total Sham!!!!

The service person was very nice, listened to me and helped me save the most. I was with another company and the service person was very pushy and not wanting to hear what I had to say. We just bought this house and it's our first. I feel better now already. I can just see myself talking to that person when in need. So Customer service is very high on my list of what makes a good company.

The representative was thorough, courteous, and knowledgeable. My experience was great. I was not kept waiting for a rep to answer. I look forward to the repair. It is great of SHW to cover all appliances no matter how old they may be. In addition they have a repair or replace policy that is rare in this business.

It seems like they have good service and competitive rate. I was able to lower the service call fee with additional money. The fact that they provide additional two months free make the deal a lot more attractive. Also their coverage was very similar to other top rated home warranty companies so it works out for me!

I’m doing this for Estelle **. Erwin was wonderful, pleasant and helpful! He made it easy for us to know what step we needed to take. He gave me a chance to ask questions, which a lot of places of business find that annoying. We have already recommended Select Choice to others! Thank you. Sherrill

I was having a issue with the subcontractor HVAC and Select Home Warranty quickly allow me to switch to my own contractor without hesitation to get my AC fixed in this record breaking heat. My family has been without AC for 2 weeks and with this change my new contractor AC company is coming out today to service my home!

I had an issue with my dryer and was just informed from the repair man that the repair would cost more than the dryer itself, so I'm not sure how that would even make sense. It seems to me that they would total the unit and consider it a replacement if the repair estimate was more than the cost of the appliance. Not satisfied with this experience at all. They also did not send over the authorization to the repair man so that the process of ordering the parts and all that would be put in motion. So now after 11 days of waiting I reached out to the repair man to figure out what was going on and was hit with the big shock that he was still waiting on them. There was a big lack of communication on how this was supposed to be handled.

Need to have garage door opener repaired. Associate was very helpful. I expressed I need a rush on my order. We are not able to get car out of garage. I need my car very much. He said he would do his best to get someone here as soon as can be.

This is my first home warranty and, Zachary ** from Select Home Warranty helps me to find the right warranty plan (Platinum Care for 5 yrs,+ 1yr free, and lower service fee) and he is so professional, polite, and knowledgable! Also, I love the free roof leak coverage and two months free!

Bruce was very nice and helpful. He went over and beyond even when he did not have to and had already made a sale. He should get a raise. I would recommend to anyone and I will be talking to neighbors in my community about my experience with select. I received the best coverage for the low end coverage cost of other companies.

Very good conversation with the representative. Focused and quick to understand. Well worth the call. Thanks! Very patient with me, since the form I filled out was not accurate, but she put it together right! Spoke clearly and slower. Wish I could remember her name for reference purposes! Would recommend her to any customer, etc.????

The representative, Elmo, was very helpful, respectful and answered all my questions. This was our first time filling a claim. We were not sure of the process. Elmo, was patient and answered all the my questions. So far, We are pleased that bought a Select Home Warranty and recommend it to other homeowners.

The enrollment process was easy. I called another company and they transferred me twice and then finally told me no sale agent were available. - With Select, I was called back with a sales agent almost immediately. They had special offers that suited me just fine and I glad took advantage of. I feel I made the right choice.

I have rental properties and have some experience with home warranties. After speaking with Josh, I feel Select Home is the best value. I also like that you can use your own repair company, as long as they are licensed. I look forwarded to converting my other properties when their warranties become due.

We have been trying to get a claim resolved for quite a while and we feel we're getting a run-around. We have followed all their instructions, submitted what they've asked for and now whenever we call to find out what the status of our claim is so we can have repairs done they tell us they need 24-48hrs to get back to us. EVERY TIME WE CALL! Our A/C isn't working properly and it needs to be repaired or replaced ASAP. They continue to stall. I don't recommend this company at all.

We had a three year pre-paid contract with this firm. We had our dryer fail & we called for a service call. Five days later a technician from a company Select Home Warranty arrived. He didn't wear a mask until we advised him to do so. (I am a disabled Vet Senior Citizen). He confirmed my original diagnoses that a door switch had failed. A few days later I contacted the technician to determine of the switch had been ordered and when I could expect his return. He said Select Home Warranty hadn't authorized the purchase of the switch.

The sales rep on the phone was very courteous, specific, and clear on the quote requested. He provided the information I needed quickly and efficiently. I believe that I am about to receive quality service at a very good cost. I am looking forward to having a long and lasting relationship with Select.

The rep was very knowledgeable with what was available and the pricing options. Felt like he was willing to work with me. He was very courteous and answered all of my questions respectfully. Needed time to think about it and he gave his direct line so I could work with the same person which I appreciated.

The representative I spoke with was thorough and answered all my questions. The experience was basically good although It seemed to take a while to get all the "discounts" that were available. It leaves me wondering why I couldn’t have gotten the rate I ended up with in the first go round. There was also quite a push to buy a multi year deal which I wasn’t interested in. I haven’t used the service so I am unable to comment on the service.

The sales agent was knowledgeable and tried very hard to sell me on a multi year plan to save money. I appreciate the gesture but I did feel a little pressured to make a decision immediately. Overall the experience was good minus the sales pressure tactic. The value of the service is outstanding.

We purchased a home warranty for a house we just purchased. Price was wonderful and we got the 5 year plan. I haven't had to use the service yet. But When we do I feel it will go well. I would recommend this to anyone. When we renew in 5 years the price will stay the same.

I was very impressed by the offer and the discounts and membership upgrade that were applied. It was up to the point, no non-sense distractions, courteous, knowledgeable and efficient period! I highly recommend "Select Home Warranty". I did my research before settling on "Select Home Warranty", and yet my best expectations were greatly surpassed. Please keep up the amazing customer service. Kudos from a very happy customer.

Horrible experience so far. It has been 57 days since my AC repair claim and the company still has not sent anyone. They keep saying they can not find anyone. My average temperature in my house is 87 during nights and 92 during the day, with heavy humidity in the house as well. Since the claim, I have had 2 pets die from the heat. My parents came in for vacation and had to pay for a hotel for a week, because they could not stay longer than 15 minutes in my home. They keep sending my claim to the escalation department/supervisor, and still nothing.

Ed ** was very professional and pleasant to do business with! He found the best program and value for us as senior citizens! Thank you Ed!! I’m looking forward to doing business with you for years to come! This is our first home warranty and having peace of mind is wonderful knowing that if there are problems, we have help to get us through!

Furnace went out on a Friday evening, and I was able to choose own technician for the furnace. We live in a very remote area and we have preferred technicians for just about everything as the choice is limited. This makes for much faster service. Once submitted claim, received authorization and it was fixed. Reimbursement was within 30 days.

Garbage disposal was leaking. Only issue I had was being unable to submit claim online due due dropdown menu being able to generate brand names. I called to make the claim and had no issue. Customer service was nice and easy to work with. I am happy with the outcome of the coverage, it was not able to be repaired so Select Home Warranty is replacing the unit.

Fast, easy and very polite, answered any and all questions, very helpful. I thought the rates were at a very reasonable price and me and my family and very pleased to join the Select Home Warranty. I would definitely recommend to family, friends and neighbors. The customer service was very professional and knows exactly what he was talking about.

Updated on 08/12/2020: I have never been in business with a company as bad as this. I have been without power and water in 90 degree weather now going on 5 days and still not even a phone number to call. I will file a complaint with BBB and Facebook. I’m contacting a consumer law attorney. I want to cancel my contact. I want my money back. I have been given the stupidest excuses and less ever. Was with AHS for 3 years and I’m going back!! More money but way worth it.

I was pleased with how Ray ** helped me to choose my coverage and provided me with discounts on extended coverage. Select Home Warranty gives more option to cover different household items including sprinkler system. I hope to have better experience with select than American Home Shield. I would also ask other friends to choose select home warranty.

I submitted a quote online and was prepared to pay $600+ for one year coverage when the representative called me and offered me a lower rate of $455.00 per year for the top plan plus pool and roof coverage for 3 years and 6 months if I prepay. He also allowed me to pay in 3 consecutive monthly installments to ease the burden of paying the full amount in 1 shot. Very friendly and accommodating! Thank you!

Your claim processing Dept needs to be updated, you indicate that you cover most appliance incidentals for the home, but when it comes to actual coverage you deny simple Needed items like Freon leaks on HVAC units and Water leaks on Hot Tubs which are the most important. Your claim Payment caps are not realistic, $2500 cap for a new HVAC does not cover a new HVAC. Your coverage is minimal, Buyers need to read the fine print on your coverage contract.

Was debating cancelling my warranty since I had been lucky enough to not need it since I purchased it. My luck ran out when my AC went out. A friend of mine had a similar issue and he paid a tech $250 to repair, it only cost me my $45 copay! Tech was really helpful and explained everything he was doing. Only reason I didn’t give 5 stars was because I had to wait 3 days for someone to come. In the middle of summer in central Texas not having AC is horrible.

After already agreeing to a warranty with Select the customer service rep. informed me about the Awesome 3 yrs plan. He didn't have to go into that service because I had already decided to take the annually agreement but he did and I agreed to take the 3 yrs plan.

I called the phone # listed on Select Home Warranty's website. Customer Service rep Alex ** took my call and gave excellent service: patient in answering questions, thorough in reviewing my options, and courteous in suggesting added 'VIP' benefits of a 3-year contract (vs. 1 yr). I was persuaded by his info, and I signed up for a 3-year contract. Thanks for adding 1 more month to my contract :).

Sol was very efficient and professional, yet very friendly and easy to work with. He offered me a longer contract that saved me a lot of money. But he was not pressuring. I really appreciated my experience with him. He explained everything very thoroughly, and I felt confident in my purchase of my Select Home Warranty policy. Thank you for the great experience!

The phone call was a professional and pleasant experience with the lady from Select Home Warranty. She helped me to get the claim submitted after I did not have my policy number. Once someone came out to assess the problem, with my cooling system and it is fixed, I will be glad to give you again my experience.

Getting the plan with them was easy. I got all the information I need with no pressure. I did have one problem, I never got my warranty information from them. The good news is when I called it was emailed over to me right away. I have talked with two different representatives from Select and both were helpful and very nice. I have not had to file a claim as of yet. If I have to file a claim I hope that goes as smooth as everything else.

Has power outage. After power came back A/C would not turn. Check usual things but nothing. Decided to make my first call to Select. Just a note my wife wanted me to call someone else as she put it call a real service man not one of those terrible warranty service man. They will never come. Well Select came in 24 hours after my call. Tech did a good check and found that I lose half of my service from my electric company so service was great. Paid my small deductible and was very happy with results. When renewal time comes I will hesitate I will renew again. Thanks Select.

Alex ** was a delight to speak with when I called to inquire about this Home Warranty, one of my co-workers recommended on our Professional Network page. I learned a lot from him, he was so enthusiastic and knowledgeable about the details and coverage it was refreshing! The coverage and cost sounds great, I am looking forward to share my experience with all of my Real Estate clients!

George ** was my rep. Super nice guy, decent pricing, and I appreciate the warranty covers all major appliances. They even gave me a reduction in the visit fees! Very happy with the service so far. Highly recommend it for rental properties. The warranty does cover major appliances, and plumbing. Do read the fine print about exceptions. Still, a great value for older homes.