Select Home Warranty Reviews

Courteous and efficient service, I will now expand my service and ask to extend my home warranty.---I have extended my home warranty program as well adding expanded services. My home will now be under coverage by Select Home Warranty for another ten years. This has been a pleasant way to expand coverage and extend it as well.

Great discussion about coverage/price. Was able to answer all my concerns and questions. When we talked price he was able to give me a better rate when we did a longer term agreement. Also was able to compare my current plan with a different company to the one we are getting and made realize the greater benefits overall with the one we chose.

Company provides excellent customer service and the best quality of service for the money. I have used two other home warranty companies in the past and never took the time to review them. I am glad to make the purchase of this home warranty with confidence knowing that they are one of the top 3 home warranty companies, and rated number 1 in customer service.

Great help and fast in getting info and filing claim for my oven range microwave. Got an email shortly after my call. They didn't let me know how much at time but it came in email. All the info on getting reimbursement was clear. I had to do this before on my dryer. Very fast on getting money back in a check.

Shopping around for a different warranty service was less headache than I thought it would. Richard with Select was very polite and help me get discounts I did not know about. He even told me what next year charge would be, which is wonderful because now I can plan that in with my yearly budgets.

Was having home elec problems and the initial electrician told me their company hadn't done elec work in 5 years and was upset Select Home is still referring customers to him. Select Home sent another electrician and he was topnotch, performed the job incredibly. This was a potential hazardous situation that was handled expeditiously.

I am happy to report that the services that I requested from Select are a great value to us. The services they provide at the prices they gave us add value to our home and gives us peace of mind knowing that we have coverage for unexpected issues in our home.

Today I called to file claims on a number of items that needed to be repaired or replaced. I have several orders and the representative was nice and very professional. She was also patient and very knowledgeable. I received an email immediately after calling to place all of my claims. I'm looking forward to having these major and some minor problems fixed at my house. She informed me that I would be contacted in about 24 hours. I feel confident that my issues will be resolved expeditiously.

Hot water heater. Called 2 23 Sunday for a claim. They contacted me within 24 hours. Was very pleased with their quick response. The person I talked with really knew what she was doing. This made the whole process easy to deal with. I would tell anyone that I could that Select is a very good deal and cares about their customers. Thank you an have a good day.

Excellent courtesy when it came to setting up a new account. Saved us money, included more coverage. Lower service call charge. Longer coverage amount. Wife and I are considering buying a policy for our rental house. We feel this company will serve our needs much better than the previous company we had.

I actually spoke with two reps today. Although the first rep was a little short and brisk with me, the second rep was more patient and helpful. I thought I had not received my contract and was calling to get it. I wanted to know the particulars of the coverage and renewal information. In the long run, I did get my questions answered and my request was handled.

I spoke to Select Home Warranty and downloaded the terms and conditions from the web site. I made a list of questions, and I contacted Select Home Warranty customer service and all of my questions were answered. I read some online reviews from other customers, and I liked what the customers had to say. I signed up for a 3-year service plan, and I am getting an excellent rate on annual cost and service fees per issue for any claims that I make.

I called in asking about their warranty and told the sales rep I wanted to look into their company a little more before making a decision and he started to say what’s to look into. I was asking basic question that he wasn’t even trying to answer. Just kept on saying, "I’m giving you a great deal".

Broken appliance and just got the run-around for months with no action. Finally just cancelled and they wanted to charge a cancellation fee and only provide partial refund. DO NOT give this company any money...you will be sorry!

SELECT HOME WARRANTY sent out a contractor for a heat pump failure. The HVAC contractor SHW sent out said the condenser/compressor was not able to repaired and the unit needed to be replaced at a cost of over $7100.00! SHW in turn offered the amount of $150.00 toward replacement. Makes no sense to me and I am very upset about it. The $150.00 offered as a cash out does not even come close to the labor or parts of the replacement of the unit your contractor insisted upon. I find this unacceptable. How did they come to the conclusion that $150.00 is the full allowable policy maximum for replacement? I have sent follow up emails with no response. I currently have two SHW home warranties that right now seem to be a huge waste of money if this is how they treat customers. It is awful!

Very pleased with the service I received when I called Select Home Warranty. I called 3 different home warranty companies. Select Home Warranty had the best customer rating of all three companies. The representative was knowledge and polite and he wanted to help provide me with the best choice and price for my coverage needs. He spent our time on the phone to find out exactly what my needs were for home warranty and provided me with a great home warranty with a great price to help cover my home. I would recommend Select Home Warranty to anyone looking for home warranty protection!

I called. Needed a quote for one of my properties and the agent was very good at what he was telling me about the warranty. I asked him if there is a discount on 2 more houses and he gave me a great rate so I add the other 2 houses.

Unfortunate experience with the company that was originally dispatched and came to diagnose and service my washing machine, but SHW has done everything they can to remedy the situation and send out a different company. They even waived the service fee since I already paid the previous technician who’s now gone missing in action. Select Home Warranty has great customer service! This is an important quality to me!

The service representative I spoke to was excellent, he was very knowledgeable about the service and offered me a lot of options to choose from. Unfortunately at this time I could not take advantage of them, maybe in the future. Switched over from a more expensive plan with a different home warranty company.

My claim was denied in error, representatives do not know effective date of my policy and after speaking to a supervisor the resolution response time on a defective appliance still will not get fixed in a reasonable timeframe. Sub standard service from SHW. I definitely not renew this policy or may very well cancel early with expectation of a refund.

Mr ** explain in detail what is offered and covered under this policy. He offered me additional rates and discounts. Mr ** answered my questions with knowledge. I just hope no additional charges will apply å after my year expire. Mister ** is. Very polite. I hope the plan is worth the payments. Thanks.

I signed up for SHW and have received excellent customer service for everyone. They're all so nice and very prompt in helping me obtain the services and answer all questions. I believe you would be very satisfied with SHW and should strongly consider this wonderful company. If you're in the market for a home warranty this company is the very best in the business. Strongly suggest this company for all home warranty needs.

I am pleased by the service I received from Josh. He was knowledgeable and thorough. He did not take a lot of time on unimportant things. He was polite and was not pushy when I declined the upsale. The cost was reasonable and I feel as if I'm receiving a good bargain.

The customer service personnel were nice and helpful. However, I have had 2 claims in since November, and they are just now being addressed for repair. I have stressed to them the urgency of repair... I have had to go to a laundry mat in a "seedy" section of town. The Technician was here-- very nice and professional gentleman, weeks ago, and he also had not heard of approval until now.... and the weather has been so nice here, that if my pool heater was working, I'd crank it up and be in it. NO KIDDING! I am happy to say FINALLY my dryer will be fixed soon and hopefully pool heater. I really hope that if I have another claim it doesn't take this long for repair!

Jeff ** was excellent in walking me through all of the aspects of the warranty coverage and explaining every one of the questions that I had. He made sure that I had options in the coverage that I selected for me and my family. I will feel more comfortable having this coverage for my home and would consider getting it for our other properties.

I have used other companies which I was not happy with. I decided to try Select Home Warranty. They did everything they promised Regarding contract. Just called in my first claim. They were professional and extremely helpful. I was extremely happy with their customer service. Now waiting on service. I am happy we decided to go with your company. And if the service is as good as the phone call, I will be pleased.

I was browsing the web looking for a home warranty to replace our current warranty, who just increased our price by over 200.00 dollars. David ** took my call and sold me a home warranty at a very reasonable price, It will be less than half of what we were going to pay to renew our current warranty. David took the time to answer all of my questions, and was very polite and courteous. I believe we will be quite happy with this policy.

I have gone to the OEM and they are in the process of arranging a technician to come and repair the unit. The original call to repair the unit was to the wrong people, Eddie's Pool company doesn't repair those types of units!!! Select Home Warranty should have followed up on this with Eddie Pools, please take them off your list of repair companies.!!!

This was my first time to purchase a home warranty. Issac was very helpful with all my questions. He offered me the best price up front and did not make me haggle for a good deal. I would recommend Select Home Warranty to a friend! Thank you again, Issac, for all your help.

Richard ** is a good agent, he spoke slowly, so it was easy for me to understand him. He gave me a good rate in warranty contract and service fee and also provided more options in discount for me to choose, but he is not pushy annoyingly and very polite, I liked his service and a thumb up!

Very good and fast customer service. Lady explain to me process and everything so far smooth and fast. Wait for my technician. I will thank you so much. So far I'm happy with customer service and I will recommend to everyone who need warranty home. Select Home Warranty simply the best right now on the market.

I called Select Home Warranty regarding an electrical issue, The customer service representative was polite and reassuring, he told me what to expect and how long it would take. He also gave me multiple options to complete the service repairs and SHW has a very low deductible per incident. Thank you Select Home Warranty for always being great communicators and giving me the best value for my dollars.

I happy with SHW customer representative. He explained the insurance coverage details very neatly. Also explained all the different coverage options, payment details and discount details for each plan (Monthly, yearly options and the advantages). I will refer SHW to my friends. Also he explained the 3 years option and rate lock down and discount details for the same. So it will give some idea to the customer to choose the right one for their needs.

After much research, I have decided to go with Select Home Warranty. The person I spoke with was named Ralph and he did a fine job of explaining the plan and how it would work for me. I think I will sleep well tonight knowing that I have a warranty company that will protect me and my house. Thank you.

Excellent customer service, he knew what I need and ask me about the water heater problem and water model number and how old is the water heater and the serial number to be sure to direct me to the right service technician, and he said that "We are going to finding a local technician and the technician will call you as soon as we give him your information."

Ray ** did a great job if everything is true on what he told me. Won't know until it's time to use it. From what I've heard it should be a good plan. Time Will Tell Us. I've been using a home warranty for over 2 years. I just think they're going to be going out of business soon Sears that's why I was shopping and I have looked into other warranties so we will see. Time will tell. Your guy Ray did a good job explaining everything.

A person called to discuss the renewal of my policy. I informed him that it was not a good time and I could talk later. He advised me that I needed to talk then. I said I would talk when I had my policy before me. He yelled at me that he had all the information I needed. I hung and later called the agent who wrote my initial policy.

Bruce ** did a great job on explaining different plan offers and their prices and benefits. He was professional, knowledgeable and friendly. He also asked questions to help match the best promotion prices. It was very helpful for me to select my plan. It was great experience and I would recommend to others.

New Warranty Coverage. I have been searching for a home warranty company for a while. Select has everything I'm looking for, including coverage for my lawn sprinkler system. I called and spoke with Chase who provided me with the requested information and helped get my policy started. Select also offers a Veteran's discount which is much appreciated!

Very easy to sign up. Affordable and great coverage. A rep calls you the minute you sign up and even lowered my service charge from 75 dollars to 45 dollars. I highly recommend this company to protect your home appliances. Without it, you'll pay high service charges, parts and labor charges.

I have had multiple home warranties and they all seem to have their tricks so I had a lot of questions to ensure I wasn’t going to be surprised by loopholes. Sam did a great job answering all of my questions and really sold me on Select Home Warranty. I haven’t had to use the service yet but if it is as good as Sam I will be thrilled.

My experience with Abraham was excellent. He worked with me to obtain a program that worked with my budget. He was very personable and did not quiet until I was comfortable with the contract price. He explained to me all of the services provided and informed me how I could sell the contract to the new homeowner if I decided to sell my home. I will refer Abraham to my friends who purchase a home because of how he made me feel comfortable with my purchase.

The experience with Select Home Warranty was good. Fixx My Appliance was the vendor sent to access my garage motor issue. The technician was very nice and knowledgeable. Great experience associated with this repair. The customer service reps at Select Home Warranty were very nice, polite and friendly. They were very helpful.

I have no questions, I was satisfied with the assistance I received from the customer service representative. The customer service representative was very informative and knowledge of the home warranty services that your company offers. In the future if any of my family or friends are in need of a home warranty service I would be happy to recommend your company to them so they can try it out as well.

Our service agent was awesome, helpful, and found the best deal for us! Would definitely recommend! Picked up the phone right away, walked through our options, and helped us get the best deal. Time to sign up was very short and we are so happy we signed up! Highly recommend to all our friends and agents!

David was great and explained the coverage. He listened to me and provided the coverage I needed. It was a great experience and would recommend this company to others that are looking for a home warranty. You don’t do not pressure me to buy and I have a 30 day refundable.

I submitted a claim to repair my Samsung washer. It keeps running the runes and spin cycle. The customer service representative was professional when taking my claim information. I want able to submit my claim online. I do not like the fact I have to call the service contractor. With previous warranty companies, the service company would contact me to schedule the appointment.

I was very pleased with the rep on the phone who was able to meet my needs on time and discount services for me. I am a new home owner and I am happy to be a new customer with Select Home Warranty. I would highly recommend this company because of the plan they were able to give me.

Call was handled properly and efficiently. Was told that a technician will be located in a day or so due to the urgency of the matter (below freezing temperatures in the Midwest in February). This is the 2nd time I used the call for service and every time, the technician is located, service is done and I never see a bill or anything. They take care of everything. I just pay the 75 dollar service fee. My coverage includes heating system (so happy about that).

I have had a policy with SHW for over 7 years. I called to renew my policy and Allen was very professional and thanked me for my business. SHW is very good at understanding what the consumer needs vs what they can afford and is willing to work with their customers to match those needs.

Submitting the claim was easy over the phone. However the website would not complete my claim which is why I had to call. Can’t comment on the service as we have not had our claim completed yet. That being said so far so good. Will be able to verify once full process is over.

Very good at describing all the options. Also no pressure, just information. He was very knowledgeable and answered all of my questions and concerns. He understood my feelings and did not put pressure or a time limit on responding. Nice young man, knew his information and presented it in a professional manner.

This company is the worst company. Had a hvac fan went bad and my unit is over 7 years old. Would not cover it. Too old. They said cost was 375.00$ there. For I have a small child. I guess we will freeze to death. DON'T BUY FROM THIS COMPANY SELECT HOME ???? WARRANTY.

Application process online was very easy. It would be nice if a summary of the services was provided in an email. We selected the platinum level of service. I would like it more if the confirmation email stated that we ordered the platinum level. We decided to take the one year discounted offer.

Garage door and Garage Door spring. I called and spoke to a man named Frank. He was very polite and professional. He handled my request quickly and told me to watch for an email answer. I received the email answer within 3 minutes. Although you do not cover my problem, I was still very satisfied with the service I received.

I filed a claim for my washer that was not working. A technician was assigned to me within 48 hours. The technician came out two days after and diagnose the washer. I love the prompt response and the fact that they have contractors in their system that they can access for repairs. I will recommend Select Home Warranty to friends and family.

Run away from Select Home Warranty as far and as fast as you can. They took my monthly payment just fine but when it time to resolve a claim, they didn't step up and they didn't reimburse me for my expenses as promised. I'm going back to American Home Shield.

Pleasant service with rep. He gave me a very good deal for the service provided and was pleasant in his tone of voice and described to me the options. I was very satisfied with the service. So, I would recommend to others when they are shopping for a home warranty service, check out Select.

Toilet. THIS claim was easy to deal with. The last claim I am very upset about as the labor/part to replace (almost $200) was not paid for a rider on a pump that was replaced. The company paid for a new pump but the labor was not covered as it should have been.

I called about my oven not working and the representative was very attentive to my issue. He was also very kind and polite and filed the claim immediately. I am happy with their quick response and a repair person will be dispatched soon. I like having the peace mind that this warranty offers, for appliance repairs.

The representative was very informative and answered all my question. He gave me several option plans to choose from and was not pushy. A very good experience and would recommend this company to all looking for home warranty coverage. Pricing was very good and service charge very reasonable. No pressure to purchase the home warranty and sales rep knew his product and was very professional on the call.

I have yet to have the technician come out for the claim as it’s scheduled for next week but setting up the appointment was easy. They had a different number on file and when the company was unable to get a hold of me Select sent me an email so that I was able to get in contact with them directly. Great service so far- this is the first claim we’ve had to file- been in the house almost a year.

Washer Repair order. Service rep was knowledgeable and professional! She understood the problem, and thoroughly explained the repair contracting process. Select Home Insurance is a step up from the previous insurer that I had, which cost so much more for the same service level! I highly recommend this company to anyone looking for home appliance and systems coverage!

Customer service was fast, efficient, and friendly. Just what a homeowner needs when something is not working right in their home! I loved how easy it was to submit a claim and the customer service rep was friendly and efficient. I have had different home warranty companies that were a nightmare to work with, very incompetent and unprofessional! I am happy to be with a home warranty company that seems to care about their customers.

Claim on Clothes Washer. Processing claim process was little difficult. Had to call in several times to follow up on claim. The amount that was approved to replace my unit will not actually be enough to replace the unit. Process and service could be better. Please be more specific about the replacement of the unit if it can't be repaired.

Mr. ** was very good in his presentation; knowledge of product, articulate in explanations of same. As a customer & former realtor, I appreciated him taking the time to inform me of what was offered with this policy, when policy becomes effective, et al. He made it a very pleasant sale.

I was very pleased with the timely manner in which my call was answered. Regarding your rep Frank, I found him to be professional and courteous. I have had various other home owner warranty service contracts in the past, and I found your company to be the best on my first claim call. I was also very happy with Jack, your rep who sold me the service. Keep up the good work!

It will be grateful not to worry about things breaking down and having to worry about how to get them repaired or replaced. Having to just replace washing machine, was difficult, just trying to find someone that won't gouge to make a profit and to honesty. Steve was Swift and very kind. Did offer a discount if I could pay for a full head.

Mgr. Steven ** was very informative. He was very polite and professional. I am sure he is indicative of the rest of your personnel. I accepted a great deal from him. In the few minutes we spoke, he definitely struck me as the type of person I would sit down with and have a beer. Great job, a five star plus!!

I had a wonderful experience getting enrolled in my home warranty plan. It was so easy. They cover a wide range of appliances and equipment at a great price. My service call deductible is very reasonable. If you are looking for a home warranty plan, I recommend Select Home Warranty. Great customer service at a great price.

Very helpful with putting a claim together and answering questions I had with the policy itself. They asked specific questions to make sure the claim is correct and done right. Very easy to get ahold of as well. Called the number and it was clear and easy to get ahold of an actual human to speak with.

I talked to Chase about the product. He answered all my questions about policy. It was not much more to cover a second AC. I will let you know how all went, when I have to make a claim. I don't change from one policy to another. The deal seemed so good I could not pass it up.

My hot water heater is leaking I assume. I just know the floor is wet around it. I submitted a claim and got immediate feedback. Even though I pay for the highest amount of coverage I was immediately told hot water leaks are not covered. All I say is I’m glad I didn’t for someone to come out and look at it if they weren’t going to cover it.

I have found that this company is just okay. I have had two terrible experiences, and two decent experiences. My two terrible experiences include them not even sending a tech for one claim, and another involves them saying they will reimburse me $120 for a broken washing machine (good luck getting a new washing machine for $120!) but I had to call to remind them to even send me that check! I am currently in the middle of another claim involving my furnace and they did send a tech out right away - hopefully this experience will be better.

I appreciated the CSR giving me the option of an even better deal than on the website. I wish I could have afforded the deal of 14 months for 1 price but the monthly rate is a great deal. The first 30 day cancellation policy is awesome and keeps me confident about this policy.

Select Home Warranty has high internet reviews and the service rep offered some very good incentives to purchase their home warranty coverage. Customer service was excellent and very helpful. The customer service representative seemed very interested in my situation and was a big help in finding the right coverage level for me to select.

Jonathon ** did an excellent job of explaining the warranty to me. Upon selling my house he told me to call and transfer the warranty to the new owners. This sounded like a wonderful plan and I have been telling my friends about it. I told the new owners of my house that I purchased the home warranty and they were very happy.

Drain clogged. I filed a claim and within a couple of hours I received an email to speak to a rep and they got my claim going. Never filed a claim before so I wasn’t sure what to expect. This was better than I expected. Thank you so much for making this so easy.

Your Customer Service rep. David was excellent. He was easy to understand and explained the plan and the additional benefits. I would recommend him to anyone. I hope to take advantage of the referral benefits also. I am a Real Estate Broker Assoc. and will refer all my clients to look into the programs you can offer them. I appreciate being able to understand someone on the phone that is pleasant and polite. Thank you, David.

David ** has great customer service skills and was very friendly. He helped with all my questions and had great offers. This is a great program to have and I would recommend it to all my friends. I had this program in Chesapeake, VA and it saved me tons of money.

I never received a sign up package. So I called to request one. The gentleman was very helpful. I assume I will be receiving a full package of paperwork, and not just an email. A magnet for the fridge with your number would be nice.

Customer service was great when I signed up. He offered a yearly contract and added to free months. It saved me over half of what I paid from a competitor. We just had a major storm, and I had a roof leak. I was contacted immediately to set the appointment up. Select has very reasonable rates and covers a wide variety of problems that can happen. I highly recommend!

Stay as far away from Select as possible. Extremely difficult company to work with, unresponsive, rude, and unreasonable. We provided ample documentation that our plumbing issue was covered by our policy, but select denied the claim. Ended up forcing us out of our house for over 2 weeks, and our issue has still not been resolved. Will never work with this company again, highly suggest you find alternative options.

Chase ** is the customer service representative I spoke with. He was very kind and took time answering the questions I had. I'm looking forward to having good dealings with the company in case I need any repairs. I will recommend to my family and friends to call and speak with Mr. **.

They have been very prompt and keep me informed via email about my claim. This is my first claim with this company and I have no issues with their response time or how they conduct business. I bought the 3 1/2 year plan. This was an excellent value to protect my home. I don't think their representatives in the claim dept. are U.S. located however which hasn't really been an issue.

Very informative and polite. Jonathan, the representative I spoke with answered all of my questions with knowledge and patience. I was not able to pay for a full year at the time of purchase so he provided a monthly alternative. The process was very easy and fast. I did research before calling your company and discovered Select Home Warranty to be the leading company in the home warranty field. Additionally the price was considerably lower than others I called.

Very professional and pleasant! Took the time to explain everything as far as service and coverage, time frames and cost per year. Explained all costs as far as the different plans, and cost per year as well as the savings for the other plans. I had been looking for a plan and this has been the best as far as coverage and cost I have found so far.

I was gonna sign up for a different company but everyone else was pushing a sale rather than making sure I was comfortable with the service they would be providing or their terms. George from Select Home Warranty was calm, courteous and patient. He answered all my questions and addressed my concerns. I signed up and hopefully I can come back after a year and say that it was the best decision I have made.

The rep was awesome, professional, courteous, knowledgeable and personality was fantastic and personable! I would recommend this company for all your home warranty needs. Their plans are great and the coverages as well as low deductible!!! Thank you for all your help changing over from my previous home warranty to this great one.

Answered all my questions. Was informative. Explained pricing. Explained how program worked. Explained the extended year opportunity. Though I chose to go with year by year. Due to the fact that this is our slow time of the year. Daniel was polite and helped me understand the things that were important to me.

Excellent customer service so far. Not very long wait times. Answered all of my questions. Within 48 hours I had a tech out. He made the repairs to the roof and did a great job. Called Select warranty customer service to confirm some details. Great job so far. They offer great plans with excellent coverage. You can’t get any better than select home warranty. I’ve had many other warranty companies but no one like them.

Select was very courteous and responsive, quickly answering my calls and understanding of my concerns which related to a leaky pipe and plumbing stoppage. And when the initial contractor identified was unable to do part of the job, Select allowed me to use another plumber and agreed to pay the job in full so that I could have my plumbing issue rectified ASAP. I was initially hesitant to buy a home warranty, but it definitely was helpful to manage some of life surprises and made my home repair issues less stressful.

Bruce ** help me, with his knowledge and patience we reach the best possible warranty to serve my needs, thank you Bruce and yes I will recommend home warranty to familia and friends. To people that looking to protect your investment as your house is, check Select Home Warranty first you will not be disappointed.

Issac was knowledgable, respectful and made me feel valued. Also the plan covers everything in my house and the price is fantastic. I recently left a different company for poor service and I do not think that will be the case here. I love that I got through to someone right away which makes me feel like I will not be on hold forever if I have a problem.

David ** Help me out and got me a good deal. Very satisfied. He was friendly and helpful. Wanted to get warranty for a long time and he helped me with pricing and what I needed for coverage. Hope I don't need to use it but if I do good to know I have it.

Water Heater leaking and gas pilot not working and pilot not working with gas water heater and the water is leaking on the bottom of the tank. When I called customer service the agent help me for setting up the claim and will send email for serviceman to contact and set up appointment.

I had the pleasure of speaking with Greg ** today and I was very pleased with the service I received. This employee knows his job well and explained the warranty very well to me and was courteous enough to wait as I read some of the information he send to me. I would highly recommend this company and will see in the future how they respond to any of my service calls. I will comment again at that time.

The young lady I spoke with patiently listened to my concern and questions, and answered them for me. I expressed issues I have had previously with a different warranty company, and therefore wanted to avoid that with Select since I am a new policy owner. She was patient listening to me, and simply reiterated the procedures I would go through with Select without any comments regarding my negative experience with another company. She was very careful to be sure that I had all my questions answered be we closed our conversation..

Abraham did a very good job of explaining all of the options and the respective cost of each option. He also explained the advantages of getting longer term contracts, to save money on the overall warranty cost and to lower the deductible and lock in the rate. All I can say is thank you for your service.

Zachary was very cordial. He answered all my questions. This was my first time to buy warranty service, so I had a lot of questions. He answered them. He went over all of the exclusions. I had a lot of questions about my air conditioner because it is very old. I feel better knowing I have coverage for it.

Great Customer Service - Richard ** was very helpful answering my questions. For example cost of each onsite service and suggesting options to save on cost of plan for example pay for year in advance. He also explained the appliances covered under each of the 3 different plans available that helped me select the best plan for my needs.

I spoke with Sam. He was very helpful and polite. He seemed willing to work with me according to my needs. He was knowledgeable about what was covered, the discounts and any other things that might get me a lower price. This was much appreciated since my husband and I are on a very fixed income. He was not pushy and let me decide on my own time. If I have the same courtesy when I have a repair, I will definitely recommend Select Home Warranty to my friends and family. Thank You!

The representative was able to answer all my questions and negotiated the best price for me. I received a copy of the agreement within minutes of my phone conversation. I felt comfortable sending in my first payment as I know I have 30 days to cancel if I changed my mind.

Repair of garage door. Quickly located past request for repairs, attempted to contact service technician. Expect to received email within 48 hrs. Based on past experience this will be determined by service received. So far request have been as expected. This will be my first repair since leaving other home warranty company, so this will determine if I stay.

Very personable and professional in presentation and question answering. Non stressful. Would recommend. William ** was very helpful in, for me, a very stressful anticipated situation. Thank you and William **.

Item was not covered by policy. Heater leaked on floor. Plumber reviewed and said it was no good anymore. Unit is 12 years old and rusted on the bottom leaking on the floor. Testing was done and the heater could not be repaired with parts for repair to original condition so not was not covered.

Select Home Warranty is issuing a refund check to reimburse me for my claim for my clothes dryer and pool. As they weren't able to find a technician in a timely manner. My property is in Hawaii and is harder to get repair done quickly. Glad I could use my tech when I needed repair done asap. Thank you!

Just signed up and has not been thirty days yet but the salesperson experience was nice and the communication is good versus the last company I used. The coverage on home is more complete than what I had for less money per month. I will still have to see after my coverage starts how good that part is.

It was very easy talking to Steve. He helped me get the best price for three homes. Now I hope you answer calls quickly when it's needed. For instance when it is 100 degrees in Florida, you need someone there almost immediately when you are a senior.

They were very easy to work with and offered some great deals. I am looking forward to working with them in the future although I hope I don't need their service often! My former warranty company was much more expensive for the same coverage. The cost and service call charge are both less expensive.

Sales Rep. (Richard) was extremely helpful, answered my questions and made no attempt to sell me something I did not request and/or need although he did explain available payment options. I truly appreciate the courtesy shown as well as the prompt processing of my contract information. I told Richard I looked forward to an "uneventful relationship" with Select Home Warranty, to which he chuckled and said "likewise, sir, and thank you!"

Bruce was very helpful and professional, Bruce was easy to visit with and understand, Bruce was able to answer my questions in a clear and concise manner and I would definitely refer a friend to Bruce and would definitely recommend that they converse with Bruce because Bruce would listen and answer questions at the appropriate time and was easy to understand. Thanks for the pleasant experience.

Richard ** gave my husband and I excellent service today. He was knowledgeable in his explanation of the product and helpful in answering our questions. He added to our confidence in the company by giving us his name and phone number, encouraging us to feel free to call him at any time we need anything. He also wanted us to know he had been with the company for 9 years, giving us more confidence that he is dedicated to the customer service he was offering us on behalf of Select Home Warranty.

The representative was very helpful with signing up for the warranty service and explained all the coverages of the different appliances, all of them are covered without any restrictions and to age. It was easy to apply. The agent advice was really great and helpful for me to make the decision to use their plan.

Representative was very pleasant and very helpful. I feel like I got a good deal and good coverage. I was totally explained what kind of coverage is in the platinum plan. I hope I won't need to use this service but feel much better knowing I have it, should something break down.

I have multiple properties with SHW. Some of them are getting expired. SHW is on timely remind me and provide a very good rate and customer service. I just renew. I am happy with SHW, Every time I called for the claim, they always respond quickly and connected local contractor to fix problem on time. My renters are happy with them as well.

Plumbing fix. It was easy to file a Claim online and a representative called and approved it under 12 hrs, hoping to hear from the contractor very soon. I am with Select Home Warranty for about two and half years, made claims related to Garbage disposal, water heater, sprinkler system and very happy so far with the service received.

Fast attention to getting a tech come to look at my heating system... Glad I signed up for the warranty service... If all continues to go well I will recommend to family and friends. Thank you Select for offering this warranty. It’s reassuring to have home protection and peace of mind knowing that if something goes wrong, I’m covered.

Claim was settled in a timely matter. It would have been nice if some consideration for installation of microwave was implemented. I expect a check promptly, and hope I do not have to wait four to six weeks. Please increase the amount of claim by fifty dollars so that it can cover the cost of installation.

The agent was knowledgeable. He gave me a good description of which items were covered. He convinced me to join your company. I am happy that I took your warranty company. I forgot the name of the agent. Please give him credit for his great job. I will recommend your company to my family and friends. Please contact me at **. Thank you.

Great representative. Very nice and patient. Answered all my question. I’m recommending him to my family members. He gave me a great deal. I now feel more confident as a new home owner. I really hope this warranty is as good as its staff. Although I hope I never have to use it.

We are new to the service but we’re so impressed with the way they explained the services to us and offered special prices and options. We haven’t needed the services yet but are confident that all will be fine. In fact we were so pleased we told a friend and they also signed up and switched from a key competitor they had been with for years (paying much more). They too have been impressed so far! Thanks!

Ceiling fan stopped working and submitted a claim for repair. It was an old unit and they allotted a fair amount for replacement. I am very happy with this because I can select a fan that I like and that will go with our interior decor. This is a great service and I would recommend this to anyone buying a home. Especially an older home.

Daniel was very nice and knowledgeable. He was very paitence with us in answering our questions and concerns. He took time to explained how the warranty works and what is covered. We were so impressed with his service that we had another friend signed up for the service while we were still on the phone.

I called with question and to get additional Information on the most comprehensive home warranty Select Home Warranty has available. My agent Richard answered all my questions and more. Offered more discounts then I had online. I ended up Purchasing an annual warranty and feel so much better knowing I’m protected if anything happens. Thank you so much. I would highly recommend to anyone looking to get a Home Warranty..

In my opinion I felt that Fred ** was very professional and helpful in our phone call. I feel that he worked to get me the best possible deal in home insurance. He was able to answer my many questions. I still haven't received a copy of my insurance policy at this moment.

I am writing this review to let you guys know that I have had a great experience with the customer service when I spoke when Daniel on the phone. I also am very pleased with using Select Home Warranty as my home warranty. I would also very likely recommend this service to friends and family.

HVAC. Customer Service was excellent in listening to my problem & asked me additional questions to make sure that I have the right type of technician to be in contact with me to access the problem. CSR was very polite and assured me that someone would be in contact with me within 48 hours or less.

I called for a new home warranty since the one I had was very disappointing. I found out the company I had was not acceptable in the area I live. I would have to pay in advance and then be reimbursed. That was no help to me at all. I am paying them for nothing so I cancelled them and went online for a new company and found you.

Peter was professional, managed a straightforward process, and offers a fair price for the home warranty. Comparing with other companies, I think HSW has the best policy of cover for medium-class homes keeping cost/benefit. However, I have not tested the services, but they claim to offer you that if after they tried to repair many times something, they will replace (it must be there some limitations).

Excellent Customer Service. Polite and helpful. I would recommend this company to a friend. The operator that answered my call to take my information did it quickly and efficiently. Select Home Warranty is also very affordable. The service company that was assigned to my order was very professional. They were on time and knowledgeable.

I chose SHW based on reviews I read about them through Consumer Affairs. I am currently with another warranty company that is not treating me fairly in my opinion. Salesman for SHW exceptional and very knowledgeable. The value and multiple plans gives you lots of options. Thank you for making the purchase of a new plan easy!

No problem with spokesperson. I decided not to purchase plan. Mr **, was excellent in his presentation of your services. My request to cancel and call back was greatly appreciated. I will be happy to promote your company to anyone asking about it. Thank you. Jerry **.

Daniel was very knowledgeable and efficient in helping us find the right policy for our home. We've just signed up so I can't review the policy itself but from what I read in the contract the coverage is much better than the previous company we were using. The price was much more reasonable also.

I am in the process of switching Home Warranties and the Representative (Zachary) could not have been nicer. He explained all the coverage very well and I feel like I will be very happy with my new company. I am presently in my 30 day grace period, and I hope I will never have to use this warranty but it gives me good peace of mind!

Do not buy this warranty. Every will get denied. That is all they do and claim it is not covered. Please save Your money and go elsewhere. Tired and fed up with this warranty. Have not had one thing go right since joining and getting to to but more years.

Bruce contacted me immediately upon my having expressed interest on your website. I was very impressed by how quickly I was contacted and able to purchase this policy for my clients following the purchase of their new home. This made my closing gift to my clients such a meaningful and thoughtful gift! Thank you! He deserves 10 stars!

Customer service was very nice. Sam talked about all the options that are available and gave a very good deal on multiple properties. He suggested signing up for 5 year warranty that is transferable and also something you can cancel if you don't want it. The advantage of this is a free additional year. Thank you so much for everything. Yet to know their actual service call. Hopefully I will never need to have one.

Was shopping for a new home warranty and they had a great deal going and then an even better one for a 5 year plan; so signed up for that one. Fred had great communication and explained their options. With 5 year plan, get an excellent rate, reduced service call, and can use any licensed technician you choose.

I wanted a new warranty company as my previous one, Home warranty of America (HWA), turned into a complete nightmare after 2 1/2 years. I hope my experience with Select will be better. I can't rate the company as the coverage hasn't started yet. (Yes, you have a waiting period, just in case your home has a "previous condition" that can't be covered). Overall, Ben in customer service was good, and answered all my questions. But don't expect a print copy in the mail. Select only gives an electronic copy.

The salesman on the phone was very nice and polite. Was able to save me money which is all ways nice. He explain the different policy and which one was best for my needs. Answered all my questions. Stayed on the line until I received my policy on line. I will refer my friends to him.

Inquiring about a warranty saying that y’all are running a promotion which gives you the hundred dollars off. Previous experience was with her American home shield. Was not happy with them. When calling the agent was really fast, very brief. But I willing to give it a shot. I haven’t filed a claim yet. Just started today. There was a promotion saying that you get $100 off.

My washer goes through the wash cycle & then stops. It will not drain, rinse or spin. At the moment I have a washer full of water with clothes in it. I have been told that it will take up to 48 hours for someone to call me to fix the washer. I do feel that this a a long time to wait for this kind of a problem.

I have never had a home warranty and when I called in the customer service was wonderful! I signed up and am looking forward to future contact and service. I would recommend using Select Home Warranty! They have friendly staff and they know what they are talking about and gave me plenty of information and options.

I had my kitchen faucet replaced. One month later I still haven't received my reimbursement payment. I've responded to all emails. SHW sat on my email and did nothing. I'm being told by customer service that it will take an additional month to receive my payment. I'm not happy with the response of this service.

I called on January 4, 2020 to file a claim on my leaky roof. I was assigned a technician to fix it but found out they didn't work with Select Home any longer due to the fact they hadn't been paid for services rendered. I have called Select Home and emailed them on numerous occasions but still have a leaky roof.

Very satisfied with customer service representative, Daniel **. He patiently answer to all of my questions in a professional and friendly manner, showed knowledge of services provided by Select Home Warranty, offered package that fits my needs. Best on the information provided by him. I switched to Select Home Warranty.

The website was easy to use. I was able to submit my claim with no problems. I was contacted within 24 hours after submitting my claim. The local service provider let me a submit dates and times that I would like for them to come out and look at the issue. This is very helpful because of my work schedule.

I was very pleased with the sales rep. He helped answer all questions and concerns. I would recommend this service to all my friends and family. I never knew that such coverage was available for our home. I was hesitant at first thinking it was too good to be true but the glowing reviews helped ease my mind.

Called for service on a Thursday. They couldn't get anyone as of Saturday so told me to get some one and I would be reimbursed but had to call before service to authorize. I did just that. Tech got on phone and told issue. I got on phone and lady said none available to authorize service on weekend but I could do it on Monday. I have UC, 4 days no plumbing, think about that. Called on Monday when tech came back. Had to get done, needless to say they only paid part of service. No sense of urgency is what ticked me off the most.

Was having an issue with my pool pump and the service agent took the claim in a short time and got it all set up very quickly. Seeing as I had a bad experience with a previous contractor last year, she put a note in the claim to about that particular contractor.

I have not used my warranty yet. Signing up was so easy. I called to get a quote and information. Alan was very helpful, I couldn’t decide at the time, he followed up with me. When I finally decided to enroll I reached out to him again and he was able to help me sign up super fast.

Truthfully, I am quite disappointed in Select Home Warranty. Being charged the $45 service call when no one is coming to the home, after deprecation yadda yadda yadda the amount that I am going to be reimbursed after I do all the work, my time, my gasoline to travel to the nearest store (at least 11 miles) obviously the insurance isn't worth it. I have a friend that has a different company, had virtually the same thing happen and they received in the area of $150. I can't wait to share this info at the next HOA meeting.

Family member recommended Select due to the customer service and ability to use my own contractors. I have a current Home Insurance policy and am completely disappointed with their service. Switching to Select to protect my home. Customer service was very good for the initial call and set up of the policy. At this point I am a brand new Select member and have not made any claims.

Called SHW at 1130 but never got return call. I called Monday morning at 5am and got someone on the line to report my fridge not working. I was told a contractor would contact me within 24 to 48 hours. I have not heard a word as of yet, today is Tuesday. I feel that this should be taken care of more promptly.

I purchased a 3 year warranty and haven't had to use it so far except for my built-in microwave died and they replaced it without problem. Mostly I really appreciate the peace of mind I have knowing I'm covered for any real problems, and that's why I keep my family covered. -A

Peter, is an excellent, informative customer representative, and you are very lucky to have him on your team. Peter was so patient with me and explained any and all questions I had. You need more Peters on your team. You have great prices on your contacts and are way better than your competitors. Please don't change. That's why we are choosing Select Home Warranty. Thank you.

I had a painless and fast service call today for a new claim. My heating unit went out and I called in for a new claim and they instantly new what I needed and how to help me. It was a great experience and I’m so glad I chose Select Home Warranty. They really have helped put my mind at ease when life happens. Thank you for the support and help Select Warranty.

Ray ** was very knowledgeable and helpful when it came to helping me select the best plan for my needs. I am very excited to have Select Home Warranty to help protect my home. I will definitely be recommending Select Home Warranty to my friends and family. I also feel that discounts and coverage that was recommended to me will help protect my pocket with not only if an issue occurred but also is protecting my pocket before I even purchase the policy.

No one heard my concern. They went off of the information I told them without sending out a professional to correct the situation. The members were rude and had a lack of concern for the consumer during a stressful time at my home. They didn’t send out help when needed and refuse to do so. Informed me to handle it on my own and they would follow up. I'm not a professional they treated me as I was. This service was a waste of money.

I wanted someone to check light fixtures outside my house. But I thought this area was covered by the contract, and it seems I was incorrect is assuming that. Since I was mistaken, I recognize and understand the problem now. So I realize that SHW cannot help with my issue. I will contact someone on my own, and I will research the details of my contract with Select Home warranty. However, I am pleased with the treatment of the problem when I spoke to the agent. The agent was very courteous and I feel they did a good job. They did answer quite quickly, and were as helpful as could be expected.

While trying to determine which plan was right for wife and I & our home I was interrupted by phone call rather abruptly. I wasn't impressed at all by the caller. Almost didn't want to enroll after the way he talked to me. I do however realize importance of a home warranty as I am disabled and my wife is still working.

We paid for the Platinum Care Package which covers the Water Heater yet the company denied our claim after 6 days of leading us to believe they were working to help us. Finally had to call our own service company which was dispatched within 2 hours. After following all of their steps to a T, they denied the claim and refused to pay.

Called in and Rep was very knowledgeable and honest. He told me all of the loopholes to be careful of and explained what hy previous warranty company would only surprise me with later. I appreciated that, so I bought a full year on the spot and he provided me with a sizable discount for that, too. Steven ** was the rep - ask for him!

I called another warranty company and they did such a terrible Job. I told them I would find someone else. I then selected you because you show as number one in the top ten. Mark ** did such a great job and made everything so easy and quick. I was really impressed. I am really impressed with the cost also. I was afraid I could not a home warranty but you made it easy. Thanks SELECT!

Electrical repair. I would have given this a 5 star except that I had to call back to continue processing this claim, days later, finding that it had not been completed. The person that finally handled the claim was a 5 star. I look forward to a 5 star experience the next time I have a claim.

Seems a good price over 6 years. Let's see how they deliver when I need them! They covered my hot tub too at no extra cost which was nice. The first sales guy was kind unpleasant, but was getting the job done.

Abraham was very easy to deal with, and was not pushy. He offered me options and made it easy to work through. He covered all the points and questions I asked. Only sketchy item is a roof, which falls a bit short, but it is consistent with others. I am happy with the terms, though I am going to do a thorough review of the replacement caveats today. They do have a 30 day money back policy, which I hope I do not have to use.

I was very pleased with the sales rep when I called in for into on coverage. He offered several options and explained each one carefully. He is obviously well trained. I appreciate that. I was able to get a better rate by taking a 3 year policy as opposed to a one year.

Furnace. The customer service person was very helpful and kind. He took time to explain everything to me seeing that this was my first time doing a claim. Sometimes it takes a kind word and patience to help pull someone like me through when I freak out. Thank you for being so bvb kind on a bad day for me. Thank you. Thank you.

The price was competitive and I got the platinum plan. There were two discounts that were applied to the original pricing. I was told that the coverage is great in Southern California. They have flexible coverage options and nationwide network of contracted service providers. They also offer multi year plans which will significantly reduce the cost as well as the service call fee.

When I signed up the policy as a 6-year policy and VIP status, the sales guy told me there is no cancellation fee. Now, after all kinds of rejections on claims due to not in coverage (4 out of 6 claims are out of coverage), I want to cancel my policy. Then the cancellation team told me I have to pay $75 admin fee and I will get back prorated premium counting from the date I signed up (not from the effective date after 30 days waiting period). This home warranty company is good for REPAIR claims only. They will give you cash $250 only when it is a replacement. If the repair costs more than $250 at market price, they will tell you to find a technician to fix it but we will give you at most $250 reimbursement.

Great service, answered all questions politely, very personable and not pushy! We had shopped around the internet got quotes from several companies but they could not beat the deal Jon gave us. We felt confident that we made the right choice. He offered us a three that's a three year deal that could not be beaten!

Broken washer. Easy to place claim. Very hard to hear—noisy on their end. Will see how long takes to resolve. I’ve worked with them at old house—eventually covered stuff, but sometimes takes long time or going in circles. Seem pleasant but English is often hard to understand. Managers hard to get to but as above they have eventually covered claims. No real experience with other companies to compare to.

My AC went out, called in service and the guy starts making excuses about the setup not done right and he does not diagnose the issue well at all. The Select Home Warranty guys simply write back saying we will not repair cause the it was not done right? How did you take on the warranty without checking if it was done right or not? I called the guy who had fixed the AC earlier for the previous homeowner. His diagnosis is completely different from warranty guy's engineer. Select Home warranty just didn't want to pay for it. Just a company trying to take money from people. Typical corporate fraud.

I want to say that Zachary was very helpful and very kind. He did a great job. I recommended a friend to him. Her name is Ann **. I gave him her phone number to contact. I was pleased with the knowledge that Zachary had about all the different plans. He knew all the information and explained it very well to me.

Excellent job explaining the coverage and add-ons. Jason was clear and concise and did an excellent job explaining how everything works and what happens if I have an issue. Very impressed with him. He helped me understand the best course for me. What a great company. Thank you for all the help!

Was told before buying their policy over phone they covered pretty much everything. Not only refused to on most, but also said I needed to have my ac unit's maintenance history for 5 yrs. I only had house for 2.

Worst home warranty ever! Do not buy!!! They authorized the work. Then skipped on paying for it. Their customer service department is completely rude and disrespectful. They are liars and would never recommend this company. All reviews are false. To get a real review of this company go to the better business bureau website like I should have before purchasing this warranty.

The Gentleman that contacted me about Select Home Warranty was very nice and knowledgeable and was able to answer all my questions. I was surprise that I had inquired about home warranty plan yesterday even and I was called today. This will be replacing a plan I have had for 2 years. I hope to have the same great service with your company as with the other company I had. Thank you.

Jason ** was my contact. He gave me a great deal after I told him I am disabled and on disability. I never received the service contract though. He never gave me an order number either. Please send contract to me via e-mail or regular mail. My personal information is above,

Josh ** did a great job getting me set up with my home warranty. I was worried about the expenses of unexpected issues with our new house. Josh helped me to get affordable coverage and peace of mind. I appreciate your service and help with getting this set up for our new house!

Great customer service. Agent was helpful and got me a great deal. Hopefully won’t have to use the service but nice to have. I have been contacted by other home warranty places but wasn’t happy with the hard sell and didn’t offer discounts. I am pleased with the outcome. Thanks for the wonderful services.

Select Home Warranty was prompt in responding to my claim regarding my broken garage door mechanism. They were also prompt in providing me a reimbursement. Customer Service was polite & courteous & answered my claim promptly. I'm happy I had Select Home Warranty to help not only my garage door problem but with past plumbing, garbage disposal & irrigation issues that have come up.

I signed contract with this company year ago. Few month ago my Water Heater start leaking. I signed contract where Water Heater is covered. My claim has been rejected, because in small letters in agreement they stated that only components covered not heater itself. Electrical Heater doesn't have components. So my claim rejected all together. Just 2 month ago, my furnace fan went bad. It took few days to get their mechanic on site. Mechanic took money and never show up again. They granted me to hire my own mechanic and perform repair. Once repair has been done, they reject to pay in full. The reason, they wanted maintenance records on official formal pager, for whole heating system where certified company should be listed, certified mechanic to be involved, complete mechanic notes, comments to be present with all details about performed job and all recommendations.

I don't know where to start. Plumbing issue; created a claim. It took a MONTH and the assigned plumbing contractor never contacted me after I sent emails and calls to both the contractor and SHW. After many calls to SHW and the inability of them to have a supervisor call me (They were too busy I was told when I called back!) another contractor was contacted. However, I was out of that contractor's regular area so they had to contact SHW for approval. 5 days later they got approval.

Select Home Warranty does not deserve one star. If you like paying out of pocket cost then go with Select Home Warranty. If you like getting your claims denied, go with Select Home Warranty. I had a plan with Select Home Warranty and it cost me over $3000 to have my appliances repaired or replaced. I have had a Home Warranty Plan for 20 years and I never paid anything besides the call out fees until I bought a Select Home Warranty Plan. I had items that I claimed before my plan expired that have never been repaired.

Select Home Warranty sales agents have grotesquely misrepresented, falsely advertised, and bait-and-switched on the presentation of the coverage of their home warranties. Before buying policies from them, I asked very direct questions about coverage amounts and limitations, on several occasions and with several different sales agents. I was assured that we would have good and timely coverage when we needed it. I asked “if I have a big problem, what is the maximum coverage I can expect to receive?” To this question, I was told “$11,000 annual aggregate limit”. I asked “What about for one particular item?”, and they said “We get discounted labor from our technicians. Whatever the problem is, we’ve got you covered”. In just a few months’ time, I’ve had the following claims:

Plumbing job claim send October not completed. Paid $225 for service companies to come to my Rental home in Missouri **. Called to get hot water heater fixed in November job still not done. I had to pay another $75 for someone to come out. This is a hardship on my tenets. Hope to get situation rectified soon. If not I will find a new warranty company.

Very professional salesman who worked with me to secure my business. He worked with management to allow me to make 2 payment on the 5 year plan. I would have passed on the deal if not for the 2 payments. Also, he explained to me that Select just recently started serving California and that is why I was not familiar with Select.

I just started with this company and found Belinda was professional, prompt and efficient. She sent all the forms in a timely manner. She answered all my numerous questions. She was patient and thorough. I think this company offers a better value than the other ones that are available and that I can compared. I would recommend other homeowners, especially new homeowners, go through Belinda and use this home warranty service.

I have never had a home warranty policy before, but a friend of mine was telling me how great his experience had been in Oklahoma City. I went online and bought a policy. Shortly afterwards I received a phone call from the company. Abraham ** was a pleasure to work with. I had originally bought the warranty for one year, but he explained how much money I would save by buying multiple years.

Claims. Call was handled quickly, waiting to hear from the technician. Already sent me a confirmation email and then they will send to my house. My dishwasher is on the blink. Should be a easy fix. I have had my policy for months. This is my first time to use it.

Contacted customer service & received the name of a contractor within 48 hrs. Upon contacting the provided contractor, I was told they were no longer working with SHW. Requested another contractor & was given another contractor contact within 24 hrs. I decided that I wanted a contractor of my choice & was given instructions via email within 30 minutes.

The only reason I gave this three stars was for the person I spoke with today. I received FOUR requests for pictures to which I replied each time only to receive the request again and again in the same form letter. The agent spoke to today - I wish I could remember his name -- was the first to tell me that the pictures were arriving in a format that couldn't be read. (This was not the first time that I called and was told each time that my claim was in the approval process and that I would get an answer in 24-48 hours. Each time I did get a response in 48 hours - the same email that I had received requesting pictures.) Before my call today I would not have given you even 1/2 point. The agent today has finally got me some results. I will wait and see if that translates to a repair actually being done.

We decided to change from our current warranty company, because they couldn't give us definite answers on what we wanted to know before we used them. We decided to go with Select Home Warranty. All of my questions were answered by Abraham, which were very satisfactory. This is hoping we will have a long and lasting relationship.

I made my first claim this morning at 10:00 am. I was told it would take 24-48 hours for a review of my claim before they would send me an email of approval. I explained the water heater was leaking water onto the floor so I turned off power and all water to the electric water heater. This leaves the house we live in full time without any water until repairs are done. Maybe tomorrow? Hope we didn’t waste $2200.00 for our 5 year warranty but 24-48 hours?! Ridiculous. The home isn’t suppose to be lived in without water. Maybe I should bill them for the hotel expense as well.

This agent was really nice and polite and courteous in handling my claim. I just want to thank him for making me change my mind to stay with you guys. I was really disappointed with agent Andy, he was very rude and I was wanting to cancel my contract with you. The next agent (I forgot his name) was the one who signed me up for the next service appt.

Order process. Good price and good service. The service over the phone went very well and quick. If it is as good as it was told to me I should be very happy. When I pulled up Top 15 home service companies it was rated in the top two for coverage. Also price was comparable to other companies with a lower service fee.

My first time filing a claim and Customer Service was very helpful and explained everything. So far the whole procedure feels very good.. I will know more when I receive a diagnosis and an Agent to help me. My water heater has stop giving us adequate hot water so I am hoping to replace the appliance.