Select Home Warranty Reviews

I am glad that I found your company, Select Home Warranty before I was about to pay for my old warranty. I saw the ads in my email spam. I decided to compare it with my warranty and found your company reasonable. Then I checked my email again and I was glad to get your message with telephone numbers.. I called and made sure it was not scam. Wow, I got a great deal for three year and half.. Thanks so much, Charlene

Had a good call. Everything was up to date. They help me out. Select Home were nice. They listen to my concerns. They wanted to get things right and make sure they did explain thing to me over the phone. Got things set up. They were very nice as I said.

I looked online for a home warranty and their company has good reviews. Sent a request for a quote online and they were very responsive. Called them back and I was able to get a great deal! Hoping that they provide great service when I need it in the future!

We had a home warranty with company on our previous address and decided to put coverage on our new property. It’s one of the best decisions we ever made and it gives me peace of mind especially during this hectic time with the Covid Pandemic. Thank you so much for the affordable coverages you offer!

I could not be MORE pleased with Select Home Warranty. My air conditioner quit working. I called them and they gave me a claim number. I received an email telling me that they were having a tough time obtaining a technician. To be fair, it was the weekend. I called and got Hobbs Electric to come out on Monday. Come to find out, it was a fan relay. The technician stayed while I called the warranty company and told them what the problem was and how much it cost. I sent in my invoice and I will be FULLY reimbursed for the cost to fix it. I feel so assured that if anything else were to go wrong, I wouldn't have a worry because I have Select Home Warranty on my side.

I called Select Home Warranty for more information about how much the service calls would be and I ended up speaking with Jonathan who was the most polite sales representative. Very informative, polite and he gave me several options. I got a great deal by locking in our rates for 5 years and covering both of our properties. I am very satisfied with the service thus far. I look forward to working with this company.

I am a first time home buyer. I was between American Home Shield and Select Home Warranty but decided to go with Select because they offer roof leak coverage. The phone representative, Noah, was incredible. He knew the answer to all my questions, was very patient and enjoyable, and most importantly, he worked hard to find me the most cost-worthy option. I don't know much about the service itself yet, but I will definitely recommend to my family and friends.

I appreciated the sales associates' efforts to help find a plan that I would be comfortable with, with regard to cost and coverage. He was patient, kind, professional and efficient. He did not try to keep me on the line for longer than necessary. I also liked the website as it was clear and easy to maneuver. I would definitely recommend this company to friends and neighbors.

My only complaint is that the first time I called in a service for my AC, I had to wait 24-48 hours to get an appointment scheduled, just to find out the company that was supposed to fix my A/C was no longer doing business with Select Home Warranty. To be fair, I should mention that the A/C company told me they had not told Select Home Warranty that they were no longer going to do service calls for them; however, I was told by Select Home Warranty that I would have to wait another 24-48 hours to schedule an appointment with another A/C service company. The next day, I got another email saying Select Home Warranty didn't have any service providers that were available so it was up to me to find a technician. It all ended up working out well. I was able to use a technician that was recommended to me from a friend and I was very happy with his service.

It’s unfortunate that I have had to call Select Home Warranty out to service my home. I recently submitted a request for my clothes dryer 8/15/2020. Today is 9/15/2020. It has been a FULL month and no one has come to do my repair. I have called the warranty company over 10 times and have requested to speak to a supervisor. Each time I have called I’ve been told there is no one available.

Select’s claims process is not to be desired. The entire process is horrific and a pain. I have never experienced anything nearly as bad as their process. I would not waste my money on them ever again.

I purchased their home warranty and made all payments. They failed to pay for a covered repair, despite me paying for separate assessments. I paid for repair and got a court order for restitution. They still refused to pay.

I was looking for quotes online, once I submitted someone called me right away, they offered me several discounts and provided me with several different payment methods so that I could defer the cost over a set period of time without losing my discounts. So far the experience was good and I look forward to seeing how they will help me protect and maintain my home.

I already recommended to a friend. The value was good. The willingness to work with me was good and the person was very easy to work with. I didn't feel like I was being pressured. That means a lot to me. This is my first experience using a home warranty. I thought it was time.

Updated on 10/18/2020: I’m really having a problem with my washer. I place a claim on my washer September 4, 2020. On September 8, 2020 a technician from a company named Select Home Pros. He came in, lock himself in the laundry and came out in around 8-10 minutes and told me it was repair. I pay the $75.00 my copay. As soon as he started to leave I went into the laundry room and try the washer. It wasn’t fixed at all. I had my grandson try to catch up to him but he flew out of the house, I called the company and told them in a message that the washer wasn’t fix and then I receive a call from the technician and he told me that the washer needed major repairs and that he will put in his work order about all the repairs needed for the washer to be fix. He lied to me again.

I signed up for a new account. The prepaid package looks valuable for the price. I look forward to trying the service to see how it compares to other services I've used. I like the fact that the added roof coverage. I did a lot of comparison shopping and Select Choice had the most competitive price.

I signed up for a 6 year Home Repair Contract with Select Home Warranty. The representative Dave ? Was very thorough and knowledgeable about the product. This company sounds like they got their act together. One of the main factors for going with them was I was assured and promised that the service personnel that I will be contacting for service will all be English speaking and residing in the USA. He made me a deal that I could not say NO to. Hopefully we will have a very happy and successful love affair.

We switched to SHW a year ago, this was our first claim when our AC unit went out in triple digit temps. They immediately set us up with a repairman who unfortunately did not show. SHW let us bring in our own service person who came the very next morning. SHW was quick to reimburse us and were very kind with helping us through this situation.

Felt like their Representatives were very helpful and very aware of their product. Also very good sales person and wanted to be sure I was happy. They were very pleasant to deal with and spoke English. No language problem. Was happy they had different plans but couldn’t afford at that time.

Pleasant interaction, quick and easy to sign up for the warranty. They offer reasonable pricing that is straightforward and competitive. Reps are friendly and helpful when calling in to ask about account or file a claim. Cost to add on coverage like pool or sprinkler system is minimal and I like that they offer the option to pay by the month or to pay for the year up front and get 2 extra months free.

The best plan I could find. The gentleman Ryan was very helpful and kind. He gave me two discounts, a senior citizen discount and a Labor Day price for the next twenty-four months. He assured me that they service the area I live in. I look forward to doing business with them.

I received a quote from Select warranty promptly and accurately. They saved me almost half on my warranty and offered superior coverage. We switched our other 4 properties to them and wish we would have known about them sooner. We actually signed up for 3 years for all 5 properties and got 6 months free. Was a no brainer. Highly recommend.

They have different service levels and discounts for multi year contracts that make sense for every budget. As a new home buyer it was great to know I could get in with a good price and have the peace of mind that my price would not increase over time, and I would have great coverage.

They responded in a timely fashion to help me with my need. Submitting the claim was fast and easy online. The product type was not available in the dropdown menu, but I was still able to submit the form. Yes, I would recommend this company to anyone looking for a home warranty plan.

My sink stopper was broken and I called the Select Home Warranty to fix it. They contact the Service Squad Houston in about 2 days. Though the problem is fixed, the communication between me and Squad is not that smooth. The technician arrived at my place about half an hour late at his first visit, and did not completely fix the issue at his second visit due to the leaking after replacing the sink stopper. About three hours later, the technician came back to the fix the leaking. Now it seems the leaking is gone, but the time spent on this issue is too much for me, I asked nearly two days off to stay home waiting for the arrival of the maintenance service.

The salesman was knowledgeable and friendly. Quite pushy, but informative. I bought a policy. I have not made a claim yet so I cannot attest to quality of service but the buying process was very simple. I talked to a salesman, bought a policy, they ask you to leave feedback at time of purchase so I cannot accurately say if this company will fulfill its promises or not until the day comes that I need to file a claim.

Service person was a special person in helping me to get help. I never had home warranty and I didn't know what was what. Being very easy with me talking and telling me what to do and how and how much it would cost for a service run. I am at peace... P.S. Being at peace is something everyone don't know about as your Pastor.

I closed on my house and had not heard anything from Select so I called to find out what was going on. The lady I spoke with was very informative and polite. I was informed that I would be receiving my policy via email and I received it today and will be reviewing everything.

It is helpful that they have a service line in operation all the time. I can always call and get updates on the status of my claims. I have never waited more than 5 minutes for my call to be answered. It would be better if their claims resolution service was faster. I had to wait 5 days for my AC to be repaired in 100 degree weather, and I had to pay a vendor an extra service fee to get them to come quickly and avoid it taking closer to 8 days.

Alex was very helpful and friendly. The coverage is competitive with a very good price. There is no binding contract so it is great for me. It is also transferable if I sell or rent it out. Overall I think I will enjoy the service, I hope their service will be as advertised.

Everything went very smoothly in contacting SHW, answering my question on if I could use my own contractor to change out the capacitor on my A/C. The contractor fixed the problem, and all is good again. I then emailed SHW the invoice from the contractor, and today they emailed me to let me know that the bill had been approved for a payment in full. How cool is that? I'm so glad that I bought this policy from SHW, and would recommend them for every homeowner out there. And, it's only $499.99 for a full year of coverage.

I had a great experience with the service provided by Select Home Warranty to help me fix a plumbing/ drain clog issue. As soon as I called the customer service they were super fast to respond to my issue and they created a claim and the immediate steps were taken to address my issue.

As a Realtor in the industry, I've used other companies but was intrigued by the reviews on this company coupled with the great service that I received from Alex. He was right on time, not pushy, very helpful and explained the differences with what is offered so that I could make an informed decision. I am looking forward to a positive experience!

I spoke with Carl and May. Both of them were patient and knowledgeable. They took care of the situation in a professional manner. I was feeling a lot of stress. They were very calm and reassured me they were there to help me. We are so glad we chose Select Home Warranty.

I have always had a home warranty program and have been extremely happy with them. Recently I had a submitted a warranty claim with my existing warranty company and was told that it was not covered under my existing program. I had already been on hold for over 25 minutes to receive this answer. I tried to call to call the corporate office direct and after being on hold for over 20 minutes, hung up and starting looking for another homer warranty company. I contacted Select Home Warranty Company and talked with Bruce **. I was 100% impressed with Bruce - company programs and worked with me to get the best coverage available for my needs. Bruce made me feel that I was important to him and went that extra mile to work with me. Now the proof will be in the pudding when I need my first warranty!

Even though I did not know my contract number, the person on the phone was very helpful in finding it and I received a call from a contractor within only two days. The contractor was very nice and we were very pleased with the response time! I would definitely recommend this service to anyone looking for a home warranty.

Enrollment was easy and I was able to take advantage of a holiday discount. So, we are off to a good start. I had a home warranty in the past and it was a good way to save money and make sure everything around the house was in working order.

Easy sign up, friendly agent. I reviewed rd calls from about a dozen different sales agents trying to get the buy after I filled out the online form. Let’s hope the coverage is really as good as promised. That’s the reason I left my previous home warranty company after a decade.

I recently researched different home warranties online and was very pleased with the prompt response and informative responses they provided to my questions. We are very happy to have the peace of mind of having the coverage as we purchase our new home. Thanks to all for the help. The email with all the warranty information along with the very easy to navigate website was amazing. The best value and deal compared to all the others we researched.

The Customer Service Representative was very helpful! She represent the company with a great deal of professionalism... I have seen this company thrive and improve its quality of customer service... The response time regarding claims continues to need some significant improvement however growth and development is and should be the constant focus as well as goal of any organization that provides a service... Thanks.

The seller of my new home had all the contact with Select Home Warranty and I received an e-mail saying that it had been paid for and all of the details! It was awesome, Select did all the work for me! Thank you for providing an additional free month just by filling out this survey.

The All Star plumbing company was contacted immediately by Select Home Warranty once our claim was filed to do the plumbing repairs. Unfortunately there was a disconnect so the plumbing company did not come to do the work immediately. I reached out to Select Home and they immediately reached out to the plumbing company. The plumbing company did a great job. Thank you Select Home Warranty for sending the best plumbing company to do the repairs. Thanks for the coverage you provided. We paid $45.00 for the service, and because we wanted an above average faucet, we bought ours. Thanks so much Select Home Warranty.

I was very please with how quickly she got my information and file the claim online for me! I should be hearing from a service technician within the next day or two to get a time scheduled for then to come by!

I paid upfront for a 1 year contract because they offered 2 months free. I started calling in July about a water leak under my house. Before they assigned a tech for that, the washing machine needed a repair, so I called again. I constantly got emails saying they couldn't find a tech and I needed to find my own and submit the bill for reimbursement. When I did, she said "I don't know why they told you that. We work with them and never received a request". When I called to tell them, they said there must have been a mistake and would get it assigned. They did, but not with the one that I had scheduled to come.

Hopefully it’s best new contract. Newly. Never request. Hopefully they are best. Time will tell. I paid by my credit card. I looking forward for best of luck to me. Hopefully this company when I need they do best services as assured by our representative Hopefully nothing go wrong at my house.

I had two separate claims. The technician came into our home to review two issues we had on two separate appliances. That being said, there was not a work order generated for one of the claims. They charged us and the representative worked with us and the technicians company to return the fee, so I was very pleased with the help.

Service rep was very professional and schedule a dispatch. We explained them how urgent our claim was since we have a pipe leaking with on the water heater supply line and he is worked into getting a Dispatch quick to service our leak. This was a very urgent matter due to the fact that we have a water supply line leaking inside our home.

They are very quick and prompt. They explained all the available Home warranty options and benefits. Really I had very nice first experience from customer care. Also they provided additional one year home warranty with free of cost. It cover most of the home appliances. I would suggest Select Home Warranty to my friends and family.

Mitch ** answered all my questions and there was no pressure. He offered alternatives to give me the best price/value. He made the whole process very easy and stress free. Hopefully I won’t have to file a claim anytime soon but I now have peace of mind if something were to need repair.

Thank you Lucas for assisting me and providing great service. I feel a lot better not having to think about cost savings when you did it all. It helps to know that I have taken care of something that’s been on my list of to do this year. Thank you for giving me peace of mind.

Looked on line for Select information then immediately received a call back from Ray. He offered additional discounts and did a good job at being sure I was satisfied with the order. Overall savings was great and very much appreciated. Looking forward to implementing some of the services when needed. Can't beat the service fee, extension on monthly service and the option of our service provider which is not given in competitors programs. Thanks Ray.

Jonathan was most helpful explaining my options and assisting me in maximizing my coverage at the lowest cost for me, today and for the next contract renewal period. I was provided with a number to contact Jonathan directly if I needed anything. I did not receive the email with my contract information and I put that direct number to the test. The phone was answered promptly by Jonathan, and he resolved the issue immediately. Thank you!

At this point, I have yet to make a claim. I am happy so far. The reasons are: The customer service people were thorough and knowledgeable. The Select Home representatives were able to customize my contract so it would meet my personal needs. Last year, I spent nearly $1000 on repairs. It is nice to know I may never need to do that again.

I'd been on the fence about purchasing a home warranty for my new home and finally made the decision to do it today. I was able to complete the application online with ease and in the follow up call from Tom, the representative, I received additional discounts that were unavailable online. Great service and a smooth seamless application process. Thanks!

Jeremy was very helpful and gracious. I hope the actual service if I have a claim is this good. He explained the maximum coverage amount for the appliances and sent an new contract that specified the maximum of $11,000 was per year. He added the ice maker coverage for me too. I have not had a claim yet but have waited the 30 day period.

I was satisfied when I called and filed my claim. The claim representative was knowledgeable and professional. After the phone call, an e-mail was already waiting with my claim number and instructions for the process of having the stoppage fixed. Within 48 hours I should have the name and number of a company to contact.

My air conditioner was not cooling so when the service man arrived he seen it was froze up so I left the air conditioner run all night so I thought out turned out to be a Freon leak. It wasn’t covered on my policy but the service people were excellent. They added Freon and give me a quote to fix it.

Called SHW 2 days ago, representative was very nice and professional. Both yesterday and today I received an email that they are still working on finding me a technician. Although they haven’t found a technician in these troubled Covid times, I appreciate them updating me and not leaving me to wonder.

The approval process was easy. I was able to locate my own service tech, and once the repairs were completed I was able to email the invoice for reimbursement approval. There were no questions asked. My experience was hassle free. I would recommend this home warranty company to a friend.

Upon contacting Select Home Warranty for a homeowners warranty I was pleasantly surprised on the professionalism of the staff. Johnathon was experienced and thorough in his explanation on how the warranty works. Further he quoted me a fair and reasonable price and went above and beyond to make sure what he quoted was included in contract. Outstanding customer service.

The Sales Representative I talked to was courteous polite and very well-informed. It has been my pleasure to work with your sales representative. I will definitely recommend Select Home Warranty to friends and family. I feel that they treat their customers appropriately and do not try to sell them anything that they do not need.

Easy process to set up a service call, policy number, model number and serial number of the unit. I will be emailed once a contractor is found in my area to schedule service. Should see a repair person within 48 hours. I am happy as long as they get my furnace working in a timely fashion.

Mo was very nice. He was a very informative. When he didn’t know the answer he put me on hold for several very short minutes. He asked a supervisor if my gas fireplace was covered and the answer was yes since it was our primary way of heating our house.

Salesman was very professional and I received good discounts, will end up being way less than what I pay now, like the free roof coverage!!! Like the multi year discounts, I can use any contractor as long as they are licensed and bonded, service fee only $60.00. Looking forward to good service, like that they will fully refund if service is not up to par.

I had a great experience signing up and extending my service with great discounts. Well work the initial investment. They were courteous and not pushy on the initial call. The customer service representative took the time to explain all the plans and the key benefits to all the options. I would strongly recommend the company.

I submitted a claim for having to do some work on my HVAC unit. I used the company which does my maintenance on the unit, which was out of their network. My claim was approved pretty quickly, however it has been over six weeks since approval and I haven't seen a check.

Very helpful. Great customer service. I would recommend the home warranty to my friends and family. My experience speaking with customer service was great. Easy to talk to. Very informative on the different plans and their coverage.

Your salesman answered all my questions and was helpful in finding the best deal. He convinced me to buy a multi-year plan even though it was expensive because of the benefits I would get. These were not obvious without explanation. He was also good at customizing the plan to my needs.

Bruce was knowledgeable and patient and wonderful to work with which is why I chose Select for my home warranty purchase. I compared all of the different options and I am very happy that I purchased the Select Home Warranty. I submitted a request for a quote and within 2 minutes someone was calling me from the company.

So far the customer service was good. They helped me file a claim for my roof over the phone so I didn't have to do it online. Now I just wait to be contacted within 48 hours from a local contractor. Hoping they cover everything that will need fixed from the hail storm that went through.

I was having problems and called a local electrician. Then I called Select Home Warranty to tell them what happened. The Technician came within one hour. I called SHW when the Tech arrived. They spoke with the Tech to authorized the work. The tech resolved the issue. I called SHW back and SHW approved the bill and explained that I would be reimbursed. I gave SHW 5 stars because the process was quick, I didn't have to wait a long time, and the customer service experience was excellent.

Customer support was great, however due to holiday weekend it took 3 days to get a contractor and 2 more days before service was completed. This needs improvement. Contractor did an excellent job but had to wait almost 30 minutes for select to answer the phone for approval. Need faster response time for contractors. Notes on contract say no maintenance records needed, however fine print in contract say 3 years records needed, confusing which is correct??

The sales person was informative and offered several alternative payment plans for the selected coverage. He was patient and answered all questions regarding amount of coverage and payment options. This is very refreshing compared to the last Home Warranty company to which I was associated. I am optimistic that I will enjoy a productive relationship with Select Home Warranty in the coming years.

I am glad, I found Select Home Warranty. I have used other home warranty services in the past but was delighted with their customer support and whole process of policy purchase to support. Custom support executive was very knowledgeable and was able to answer all of my questions. They also offered me additional months for free of cost.

I had such a great experience with Johnathan with my renewal and he was so helpful! He made it very easy to understand the value of committing to 3 years! It's a great idea to lock in at these rates - no brainer! I will definitely come to Select Home Warranty again.

I called to follow up on the progress of my claim. The customer care representative was very courteous and helpful with what I needed at the time of my call. She expedited my information I submitted so the claim could move along quicker. Now it is a waiting game to see if my claim will be approved.

We were in search of a new home warranty company. Richard took our call and listened to our needs and provided us options. After we made our decision he let us know of another option if we were interested. It wasn't high pressured salesman techniques, just we have this if you are interested. He listened to our concerns and respected our decision.

Very helpful and friendly with setting up policy. Very helpful with setting up policy with the most cost effective and length of coverage. I was satisfied with the ability to save money and gain more coverage. It is a relief to have the coverage I need with extended policy.

Technician was good from Galaxy Company. They did good job. A/C unit is working very well. SELECT WARRANTY were prompt in service.. I'll recommend to other people. They were very prompt and punctual in timing. **** Select Warranty has good customer service and good in handling issue. I would recommend to other people.

Mel was most helpful in handling my claim and let me know how it would be handled with a contracting company. He informed me when the contracting company would contact me and to look for their email. Then I can set up an appt with me to check out the upstairs ducts. He answered my questions well.

Sales representative was very polite, knowledgeable, and articulate without being pushy. The plan seems quite attractive. We have had different warranties in the past, but this one appear to be the best priced. If we are satisfied at the end of one year, we will renew the policy. Most plans do not carry such comprehensive coverage.

We renewed our contract today and it was very quick and easy. I received a confirmation email today. The one thing that I think needs improvement is the amount of time it takes to receive a reimbursement check. We were told that you are hiring more people so hopefully that will speed up the process.

Service repair person was very good. He found the problem very quickly. I would have thought he would have had the part in his van. Work could have been faster if he was able to get authorization quicker. He had to wait 30 minutes for a reply from your adjuster. It would be faster if the service tech had clearance for a specific amount.

We just signed up with Select Home Warranty. So far the people we have spoken with have been very helpful and have brought up savings for us that we would not have thought of without their help. It' nice to work with a company that cares especially about senior citizens.

Select Home Warranty approved the claim in full - only had to email them the receipt FOUR times. SHW tries their BEST to find the slightest reason to deny any claim. They sent a plumber to clean our sewer line from the kitchen sink but would NOT approve the plumber to do what was necessary to unclog the line. They also say that our "plumbing system" is covered but when the water heater needed replacing they said it was EXCLUDED. What was the last year that a house was built in the US that didn't have a water heater as an integral part of the plumbing system???

Zachary, the sales representative, was a true professional. I was treated with courtesy and respect. As a retiree, payment structures are highly important. Zachary took extra steps to assure we could get the coverage needed in an affordable manner. Due to this experience, I can easily recommend Select Home Warranty to others.

We contracted and chose Select Home Service because of the good reviews online. Although we are new customers, and have yet to receive services towards any of the listed coverages, we are looking forward to not have any worries because of this extended warranty. We will provide further postings on our experience upon completion of a claim.

Called Select Home Warranty as our a/c unit quit working the hottest day of the year and they got a claim opened over the phone. It was our first time calling to get the a/c unit fixed and were worried it would take a long tome. Fast and convenient. Great customer service.

Selecty Home Warranty was quick to dispatch a company to my home. However, there was a mixup regarding which company was dispatched. The company that worked on the unit was not the company that SHW sent out. I was charged $195 for services. I sent an email to SHW and they were able to resolve the matter in one day. Great service!

I was completely happy with the rep I called and how he explained the service and helped me get discounts on the service. He was very patient with me as I had trouble reading my card number to him. I however thought the website did not cover enough information and as I was trying to read the differences in the plans, a pop up for a chat came up and I could not get it to go away without totally leaving that page and starting over and then it came again.

Ordering this home warranty was easy because of the Daniel. He made the whole process enjoyable and it only took a few minutes. Thanks so much. I got the platinum care plan and it looks amazing. Hopefully, I’ll never need it, but it definitely provides peace of mind to know it’s there.

First tech sent to fix our oven only re-calibrated it/not fix temperature problem. Oven worked but was set to a range of 30˚ so things got burnt. Over one month later, problem with oven started again. Called Select about problem, and asked for different tech since all first one did was re-calibrate and not physically fix oven. But same company was dispatched to work on our claim when had already requested to not have them be the ones to work on claim/oven. Took another two weeks to get an email from Select with different tech (that's after 3 more calls made to Select to let them know that had dispatched tech that did not want and after not fixing oven). Called next tech for date to fix, but was told they don't cover/work in our area. Called Select back to tell them... Now waiting for Select dispatch tech in our area (not first one) to fix our oven. When had garbage disposal problem, the tech Select sent us was great. Just having problem with oven.

I was hesitant about joining another home warranty company because of bad past experiences. But Select Home Warranty was a lot different than the others I have dealt with. Water was leaking from my toilet and and bathtub. They were able to have someone come in and diagnose the problem. I was able to get my items up and running right away. The technician along with the staff at Select were fast and efficient.

I got feedback on my claim only to find out leaking water heaters are not covered. I'm disappointed because Water Heaters are on the list as being covered but digging into the fine print it does say it's not covered for leaking, the main thing that goes wrong with them. The person I spoke to on the phone was very nice and was able to explain where it's listed and also send me a copy of the agreement.

I found it very difficult to get to the correct department when I called the first time. Extremely long hold time. I never have had a claim, however, needed to get my water softener fixed. I was told that I do not have the plan to do this and I needed to pay $79.95 for the plan. I was furious because I did not know it was not covered. On August 10th, I called to cancel my account as I had not heard from SHW. On September 8th I called again and was told that to retain my account, that SHW will send me a repairman in my area and will contact me within 48 hours to let me know who the company would be. Finally, I am satisfied that something will be done, hopefully to my satisfaction.

Claims and customer service reps were polite and knowledgeable. A tech was lined up immediately and. Phone number available. If more home warranty services were this reliable, I suspect that more companies would be happy to work with them more. Claims on web are easy and fast. The phone wait time is usually not more than 5 minutes. I am satisfied with Select Home Warranty and continue into my fourth year of renewal.

I just purchased my first Select Home Warranty Policy and it sounds great. Their representative Alan ** was very helpful. It seems like a wise thing to purchase for my new/old home. So far great service from Alan and I feel good having purchased a multi year plan at a reasonable price. I just hope I don't have to use it much!

For the coverage and price they are one, if not the best I could find. Deductible was competitive, coverage is top notch and price is perfect. Bruce in sales was easy to deal with and provided everything necessary for title. No experience with a claim so I can not comment to that process. Would recommend currently solely based on the value.

The representative I spoke with was very knowledgeable about the issue I am having and was professional in his assistance. He was also patient with the many questions and concerns I had. It was a pleasure speaking with him and knowing my concerns will be resolved in good time. I am currently in the process of waiting for qualified plumbers to completely resolve this issue.

Updated 09/15/2020: I repair my water heater which Select Home Warranty was supposed to repair. I spend $500 to repair it. Now they are not ready to pay partial also. These company are no use. They lure you by saying that they will give 2 month extra. This is their business policy. They just want money and don't want to provide service. Stay away. Please see my report on BBB also. I am not going to give up until I get my money back.

I was actually pleased with how easy it was to set up my account. Sam was very knowledgeable and answered all my questions. This company seems to know how to please their customers. It’s great to know that they will be able to help at any time of the day or night.

The telephone agent was very helpful and answered all my questions. I will recommend Select Warranty to others. Their coverage is more complete then others I have reviewed. I also reviewed feedback from existing customers, all positive. Select Warranty covers all home appliances in full, including septic and well systems. All the little things other companies leave off.

We purchased this home warranty for 42 months to include our pool, we had the filter Explode so we called them and filed a claim on August 27, they told us 24 to 48 hours we would have someone contact for the repair. After not hearing from them we called them again on the following Monday. Again they told us 24 to 48 hours. We were contacted on September 2 by a local pool repairman and he scheduled a visit for the following day which was September 3, he submitted his results and we called them for verification.

They were quick to reply about my claim and allow me to use whatever technician I wanted, but I was on hold a long time for them to talk to the technician to approve the work. They approved it for about half of what it will cost me to replace. That’s probably fair since they couldn’t find a tech in my area.

I reviewed several warranty companies yesterday and found this one to have the most service products for the money. I was offered an additional incentive to pay the year up front in full! Much to my complete satisfaction, I later spoke to Richard who then offered me MORE discounts!! If you can pay in full, if you are elderly & owner of your home for over 5 years (I believe) check out additional discounts with Richard!! No hard sales push and great information from him!! I am very happy with my new plan!! Thank you, Lindi.

The call was answered quickly and the service was friendly. The staff was knowledgeable and the associate was able to answer my questions. I was offered solutions to accommodate my needs. I was satisfied with the solutions provided. I would recommend this service to others and I am happy so far.

It was a Great and Easy experience signing up. Lucas convinced me to sign up for a 3 year plan because of all the extra benefits and money savings. Hopefully the service is better than First American Home Warranty. I will review again after the 1st service call and my hope is that I will get GREAT service and be referring them to all my Real Estate clients.

I was pleased with the service, as never sure how it's going to go when you really need to call warranty company. Best way to set up appointment is by phone (SLOWER online). And agent was friendly, helpful, got appt set up well. Great communication with the service repair call; good diagnosis and friendly. Able to confirm that the issue is not in dishwasher but the breaker box switch. Now setting up that appointment and got same, good service from Select Home Warranty. I let them know I am happy with them, as much as it's not fun to need them.

We had to file a claim due to ac issues. It was very streamline and easy, no issues. The claim process was easy to understand and submit. We received communication very quickly. The issue had resolved on its own but the ac repairman said to call back if it happened again. We just renewed our policy as we are happy customers.

My last call was wonderful. However, in February when I called it was NOT good. I spoke to a supervisor and he said he was sending me a check for $200 in compensation for my bad experience but he didn’t and doesn’t answer my calls. I do have a hard time getting their technicians to make appointments and then follow through.

I am a Real Estate Professional and I can promise this is the worst home warranty company out there. I decided to give them a try with my own home. 3 claims later they paid out a portion of the claim. I will not get into too many details but the policy states repair or replace. They gave me $250 to replace a $880 washing machine that was only 5 years old. You pay for what you get. Go with more expensive company that will actually take care of you.

Sign up was easy bc they don't show you the contract until after you pay. They never once mentioned that I need to have 3 years of maintenance records for my ac otherwise they will not honor their coverage policy. I paid a full year and my first claim they only offered to cover 150 of the 700 bill. That was after a month from when I filled my claim and the rep told me I was lucky to get that since I was trying to defraud the company work my claim. Can't believe the Jets allow them to use their affiliation with such abhorrent deceptive business practices. Stay away!

Do not choose this company for your home warranty. They offer a low price, but when it's time to make a claim it is unaffordable. Claim for our ice maker, not covered. What home warranty company doesn't cover an ice maker? So we had to add that charge of $39.99 to the policy to get covered. Then when service comes out we are charged $60 fee which is policy, but service person wants to collect $165 for labor charge. Are you kidding me, what home warranty company makes policyholder pay for labor charge. That's why I have a home warranty. Had Select Home Warranty, canceled policy because I'm not going to pay labor charges. They misrepresent their product and services. In the front section of policy it states call or go online to make claim, pay small service fee, and the claim is repaired or replaced. Not true, they fail to clearly state that there are labor charges. Do not use this company.

Initial claim for broken microwave oven June 14, 2020. Company unable to find a repair company, stated I should find one. Company located, scheduled. Problem evaluate as unrepairable. Company failed to reimburse for service call per contract data. August: Claims sent email allowing up to $275.00 replacement and instructions to submit invoices paid. Microwave purchased, invoices sent. Now September 2020, invoices sent 4 times, no response from Claims department regarding resolution to this issue, to date, not even an email that things are being worked. Do not believe fast or efficient service claim.

The internet search showed Select to be the best deal. Further research proved they were the best deal. I had a pleasant experience dealing with Select Home Warranty. My rep (Jeff **) was professional and efficient in handling my purchase. With the 2 months FREE this makes it a great value for my dollar.

I am pleased with information but not the upsale towards the end. I had to express not to upsale to the associate 3-5 times. After several conversations. The upsale stopped, and we proceeded to finalize the new member registration process. The experience overall was positive and the associated proceeded with the registration process over the phone. I am still waiting for the Policy number which I do not find on my email.

Tom was very helpful and provided great Customer service. He offered me many options with discounts. I would recommend him and the company to my friends and family. You offer the best prices also and military discount which definitely helps out. We appreciate it and will continue to go with you guys. Thank you.

We have only been here in SC for a few months and I chose Select for our homeowner's warranty. Well, unfortunately yesterday the central air stopped working. I put in a claim and this morning I called and then after hanging up a gentleman called within 5 minutes and is going to be coming by today...so I am extraordinarily pleased!!! It's awfully hot and we aren't in the best of health so had we had to wait as was originally told to me...That would be tough, but now knowing we can get service today is a blessing. Our first experience is starting out to be a very positive professional one. Thank you Select. John

I can't believe how easy it's been to work with this home warranty! I signed up for a competitor's services prior to them and there is no comparison. Easy, friendly and prompt customer service and the repair company that they sent so far has been a pleasure to deal with. Guys, keep up the great work!! AMAZING.

The call was very pleasant. He was patient and understanding. Trying his best to meet our needs and establish the best plan for our new home. In the end we decided on a plan and length of plan that rivaled other companies and fit our needs perfectly. We did the research and believe that we chose the best.

Sales guy tried to get me to commit to 3 years, but once I let him know I’m semi retired and on a budget he didn’t continue trying to sell me more than I can afford right now. Hope I won’t need the service, but look forward to working with you if the need arises.

They were very helpful. They were thorough in accepting my claim to fix my dishwasher. I am looking forward to have a service person accept my claim and fix my dishwasher machine so that I can have clean dishes and glasses for my 4 children. I am thankful for picking Select for my service needs.

Talked with Jake Hill and signed up for a 5 year policy. He was very knowledgeable and spent 30 minutes answering all of our questions.... and we had many. I appreciate his depth of knowledge on the contracts. It's nice to talk with one person that knows what they are talking about.

The agent was polite and knowledgeable. He took my information and told me what to expect. Very good experience. I haven't been contacted by the contractor as of yet, but I would expect the service will be just as good. This the first time I've actually use this service and I am very excited to see the final job completed.

Great Customer Service! Excellent competitive Rates! Reached out to Select looking for new Home Warranty coverage. I compared the most important features of my current plan to the plans Select offered. Our coverage was matched to their Platinum Plan and the rates were reasonable. The call out rate with Select will be less than our current provider. The Representative assured me that Select was among one of the best in the Home Warranty industry. We were also able to take advantage of some discounts and as a bonus offer Roof coverage was provided at not additional charge. I am excited about our new Home Warranty.

We needed more coverage than our policy called for, we were contemplating cancelling our policy. The company was so wonderful, they worked with us and we renewed our policy for 5 years with an additional year free due to all of the benefits they offer. Now we have the coverage we need at a wonderful saving. Love their customer service. Highly recommend this company to every home owner.

Great service by the receptionist. She was courteous and very informative about the process. She explained the process clearly and stated the vendor would contacted us soon. The whole process of registering with this company was easy. The salesman (Steve) was knowledgable and courteous and provided options. The value seems great. The quality is yet to be experienced but based on reviews I'm hoping for a good experience. The rest is yet to be experience and it's been several days since it's been scheduled but we're hoping for a followup soon.

Customer representative was nice and helpful. She answered my questions and explained everything in good detail. She made sure I had the claim number so that I could keep up with the claim. She empathized with my current problem which was nice to hear. Looking forward to have problem corrected.

I have had to call for a plumbing issue and a furnace problem in 2019. I had very good experiences on both occasions. The person making the appointment was very respectful and explained the process each time. The contractors that they use were great, both were very polite and were able to answer all of my questions. Very glad I have this service and highly recommend Select Home Warranty. Thank you!

1st time I’ve called for anything. Spoke with Leo. He was very nice, took my information and handled everything quickly and precise. Told me what to expect and gave me my order #. I was very pleased. And would definitely recommend this company to anyone looking for a home warranty company.

My family and I was looking for an reputable home warranty company. After research a few companies, I was sold after speaking with one of the sales representative. He answered all of our questions and made us feel welcomed from the beginning of the call. Regards.

Everything went as expected, cannot complain at this time. Wish Select Home Warranty had a better website! One I could log into and see my account, see how much time left on my contract. But they don’t have a website that is user friendly! Customer service is ok, could be a lot better!

Our salesperson was Alex. He was very professional. He helped us with all of our questions. We explain to him that we had had a home protection warranty about 10 years ago and told him the name of the company and he said that he used to work for them. We had problems with the service from that company. He said we would not have that problem with his company. He was very helpful and very professional. Would recommend the company to my friends. I would also recommend him for them to call to get the same protection that we got.

We had great customer service. The initial phone call to Select was quick and easy. The plumbing repair company contacted us within a day and dispatched a repair person the same day. We were pleased with how quick the turnaround time was and are looking forward to having our issue fixed in a timely manner.

Customer service is very good. They are compassionate. Dispatch accountability on target. Guidance On what to do was very well put in words on how to submit a claim. I would and have referred others to Select Home Warranty! When choosing home warranty you have to look at what could happen, be prepared and have a warranty company that you can leave your worries in their hands. There is nothing any better than to know you have a backup plan if something goes wrong.

I called Select around noontime and made them aware of my a/c not working. They had a repairman at my house before 4 p.m. the same day. He diagnosed the problem and fixed it immediately. Unfortunately, there is one other situation that still needs handling, but we are waiting for approval from Select. But my a/c unit is cooling and we are so grateful for the fast service and competence of the repairman.

Your company did not have a plumber to do the repair, you allowed me to get my own plumber. Unfortunately the repair was more than the $100 that you pre-approve. I had it fixed as I could not get an estimate for repair and you are paying for me back for my plumber to fixing it.

This was so easy and everything is covered for 42 months! Very, Very affordable! This is a relief, knowing that we will be renting our home out when we move! No more worries! The cost of a service is less the one quarter of a normal service cost! It doesn't matter how old your home or appliances are, you are covered!

I called because I needed something fixed and I had other questions. I was able to get my work order in to get that going and get my questions answered on my other topics and was not on the phone very long. I appreciated the honest answers and did not feel pressured to open another ticket to fix stuff for the other questions. Thank you!

I have not used this company before and my 6 year plan goes into effect September 1st. I'm canceling my Insurance with American Shield. Select Home has more satisfied customers. I did my research into this company and feel that I will be pleased. They have better positive feedback. To get the same service Select Home is cheaper. Even cheaper if you prepay for a longer period.

We got our warranty for our first house and were given good customer service. We were also given a very good deal. We received a phone call almost immediately after putting in an application online and were helped immediately after. Would definitely recommend using this company to anyone else planning on getting a home warranty and we will continue to use them in the future.

This is the first time I used my insurance. I called the hotline number and spoke with Ashley, I felt she either didn’t understand me or was not empathetic to my situation. I have no hot water to shower for work. She informed me it takes 24 to 48 hours to find a technician, that I would receive an email, this is Friday evening, I called a man who drilled my well and he was willing to Check it. However when I told him I have insurance he said to call first because they usually require a plumbing license. So glad he told me, not sure if I will renew my plan. Depends on the outcome of the rest of this service.

We were pleased the service call procedures and service technician. Although the repairs were not covered again overall the entire experience was fine. Because of the COVID-19 pandemic, it was difficult to find a technician thru their list of technicians. We ended up calling our own technician. It’s again it was not Select’s fault. They did try to contact someone.

Jake called me while I was on the website looking at the warranty. I am glad that he did as he did a great job in explaining the home warranty, answering my many questions and quickly completed my application. I received the warranty information almost immediately. The warranty was easy to read and understand. Great service!

I had great customer service with Isaac and he answered all the questions I had with great knowledge. I was going to go to a different company until speaking with him. I am glad I called. I feel better now that I am staying here. This is the best rate and the best services out there.

The customer service to establish coverage was easy, clear, and professional which sums it up for us. Select Home Warranty offers great coverage at an affordable price which is hard to find. I feel secure and confident that when an unexpected issue occurs in my home, we are protected with ease.

I am very pleased with SHW. I called them about my dryer was making a loud noise while spinning and they referred me to a repair company. It was taking them too long to come out and check. I called shw and told them what was going on. I was asked to call my own repair company. I did and we called shw. Explained what the problem was and they told him to fix it for me, to pay for it and they will reimburse me my money.

I had an AC backup that ended up being a plumbing issue. The plumbing company they recommended was able to come the same day, and was very efficient in handling the issue. Had the plumbing resolved and I was able to get my AC back on... Thank goodness since it is so hot, it is not easy to be without AC!

Customer service provides clear and precise information. They are upfront with what they can offer as for coverage. We had a very smooth and easy enrollment process. We were only supposed to get a quote as we were shopping around for home warranties but ended up enrolling with their competitive prices and great coverage.