Select Home Warranty Reviews

I just signed up for this service today after reviewing several top ones on line, so I haven't actually used this company yet. This was the second highest rated and I could not get through to the highest rated company. What I like is that the service covers the item, no matter the age of the item and service reviews by customers are excellent. The negatives are a high service charge of $75 per visit and that it can take up to 48 hours to get a repair done.

When the technician arrived he spoke directly with customer service. Customer service has questions about the task and approved it immediately!! That’s what I call good service. The technician then replace the gear and double checked its operation. The technician was very professional or a mask and gloves. We were very impressed!

Mr. Tom ** provided valuable information concerning the different terms from Select Home Warranty. At first I was not sure with what plan to get but Mr. Tom ** guided me to get the plan that best fit my needs and also got a very good deal. He explain in detail the one, three and five years term and he did not pressure me into a specific plan but instead, he allowed me to get the plan I wanted. I'm very pleased with his responses and customer service skills.

I was not able to submit a claim online because there was an error on their website. So I called them and I did not have to wait at all. They were aware of the issue. The person who answered my call was very nice and helped me to submit my claim by phone.

CS was helpful and courteous, based on that I decided to try it. Price seems reasonable. Looking forward to good service and support around the length of contract. Also I was offered multi year contract. I stayed with initial contract of one year to try out. Their challenge starts now.

Was told when I bought the policy there is a 30 days waiting period. After 31 days I filed a claim for a furnace not working. They sent out someone. Paid 75 bucks and was denied the claim because there is ANOTHER 30 Waiting period for replacement parts. Unreal. Completely lied to when I purchased the policy. I also had put in a claim for a second furnace I have and they denied saying the policy only covers one furnace. Not what I was told when I bought the policy. And to top it off I put a claim in for a leaking dishwasher. They sent out a technician that honestly don’t think could change a light bulb yet alone a dishwasher. Lo and behold he could not find the leak left and of course it kept leaking. This is the WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. A COMPLETE RIP OFF!

I spoke with Ken and explain my problem. He asked questions, was polite and explained how it work. I have received the email explaining steps to take. I’m sure happy I purchased this warranty. Actually I forgot about it. We were out for dinner and someone asked about a home warranty. That when I remembered.

I had spent countless hours reviewing every home warranty company I could find. This company is the only company who gave coverage details, called me to talk to me (real person) and took the time to answer all my questions. The items covered are great. I am so glad to have come across this company, and I paid for the full year lump sum. Great price. Thank you.

Select Home Warranty (Jeff) called and was very polite and clear of the specials offered. He was familiar with the address of our new home. Gave us the best price for full coverage. Jeff explained the Warranty very clear, everything it covers, what is excluded and the Co-pay whenever we call for service. He made the choices and benefits clear too. I feel Jeff represented the Company very well. And this is a very good company. SHW covers details very well. No hidden agenda.

Sales process was very easy and sign up was great. Coverage is wonderful in case an appliance has an issue. The deductible is reasonable and fairly priced. The salesman worked hard to get everything set up and make sure all my questions were answered. Thanks for all your help and for making the process so simple to get going.

I had issue with my dryer. Called Warranty customer service and quickly able to schedule a service. They promptly assigned repair service in 5 mins. They also understood the problem and claim process is so easy and quick. I was able to get the service within 24 hours. Promptly called back and scheduled the service.

Good warranty plans. The agent explained all the inclusions and exclusions. Unfortunately Sprinkler maintenance was not given complimentary. Opted for the multi-year plan because of the discounts and hoping for the complimentary sprinkler plan, which was not given. Hoping service will be good too. Have heard decent reviews from the friends.

Johnathan was great very friendly and concerned when I told him I didn't get email and got it right out to me again. I got it and he was great on the call also he told me about all the savings and never pushed me into it but did go over each individual saving plan. I will recommend this company to friends and family.

I called to file my first claim. The representative was very nice and answered all my questions. He clarified a concern and took his time explaining the process. I would for sure recommend Select Home Warranty to friends and family. The representative was professional and understanding when it came to the collecting of information necessary to file the claim.

I just purchased a plan yesterday because it was a great value, even when I did not accept the up-sell. They did not email my contract. I called back today and received my contract in a few hours. I sincerely hope that all of my future relations with this company will be as great. A star was lost because they did not email my contract after I paid for the service. During the sales pitch, the salesperson bragged about the 5 star rating on Consumer Affairs--now I wonder if all the ratings were left in the promise of a free month too...

The phone agents I spoke with were helpful and thorough throughout the process. I needed to source my own service after the warranty company wasn't able to find one for me. I was able to find my own service through a local company, and after that, the process was simple and easy to navigate.

Representative was very courteous, clear, concise and professional. It was a smooth interaction as he made it easy to complete a claim as I could not complete it online. Thank you all for What you do. I really appreciate Select Home services and staff for all that you do to make our lives easier.

I have been super impressed with the response time and professionalism of the staff at Select. Select are a bit stingy with reimbursements but the clarity and expertise of the staff keeps me as a customer. They go out of their way to make alternate recommendations when I have an issue that isn't covered.

It was a pretty easy process for turning in claim. Customer service representative accent was a little difficult understanding but we got through it. He gave me direction and a timeline of when I should expect to hear from someone. He gave me my deductible amount to pay to service provider. He showed empathy when discussing my claim.

I was happy with the claims handling of my AC repair invoice. The AC needed service over the weekend and I was able to call a contractor of my choice and was approve for full refund when submitted for a reimbursement. I will continue to be a customer of Select Home Warranty.

The customer service Representative was very patient during the call. I did not know that I needed the name and serial number of my Heating System. I had to go to retrieve that information. He reread my issue to me; then explained the process to me. He also explained to me that I will need to call back with some additional information that I did not have at the time that I had called the office.

My current policy, ** is scheduled to expire on October 28, 2020. Today, I renewed online. The agent called to confirm my online renewal transactions just minutes after I submitted payment. The agent was very informative and helpful in the renewal process. He helped by emphasizing the value of my new 3 1/2 yr policy over my soon to expire 1 yr policy.

David was very professional and helpful. He made good suggestions on how to get my premium lower and was very knowledgeable. He was not a "pushy" salesman! The plan that we agreed upon was the Platinum Care and covers all of my concerns. I went for the multi year plan which was a better deal and has a lower service fee.

Was on the phone with a young lady to file a claim. Explained what I needed and what was going on. Only complaint I have is I don't think she was paying attention to what I was saying because she was asking questions to which had already been stated. Otherwise, Very nice young lady.

So far so good! Bruce was very helpful signing me up. Lots of discounts! I appreciate that I can use my own trusted contractors. Also, I prefer not to use a website to submit a claim. Now I can just call me in submission. In addition, I can sleep at night knowing that I won't have to pay tens of thousands of dollars in repairs.

1. We've been waiting for a month to get our dryer fixed. 2. Today, I spoke to 3 phone representatives. The first and the last were very courteous and helpful. The second was misleading, rude and vicious, as if it is our fault that their technicians don't show up. 3. Taking the rep's name is the way to go.

One of the toilets was leaking. I called the Select Home Warranty, and they were very responsive and locate a contract within 4 hours. The contract came the next day and the problem was solved satisfactorily. The tracking system they use to report the status of the claim is very impressive.

I had a ceiling fan issue, and they responded quickly to reimburse the expense rather than sending a technician. Though sending the tech is ideal, but at least they are clear on their stance of reimbursing the appliance as per their rules. I think it is better to have a warranty for quick response and peace of mind.

I spoke with Jake ** from Select Home Warranty. He has explained the senior citizen 6 year plan and the additional savings to bring my annual premium very affordable. I am happy doing business with him. The plan has no strings attached that will allow me to call any local service engineer when needed and cancel anytime.

Mr ** was Very professional and helpful. Great service overall. He was able to Answer all my questions and was also very respectful. Explained all available options clearly and very quickly in terms of product and explained What payment options based on period coverage in detail. Provided us with new home owners discount as well as was able to extended our coverage from a one year promotional discount to a six year new home owners policy.

I was very pleased with the process of changing our insurance to Select Home Warranty. They were prompt, polite, and worked hard to earn our business. They were able to offer some added discounts to help make the pricing more attractive. We look forward to seeing how the service of the contract works.

I did reach out to Select Home Warranty to get someone to help repair our dryer. It did take about 3 days to hear anything but since everyone is backed up on their end as well as in the technician world, they allowed me to find someone local to help repair my dryer. We are still working through this process but hoping they will actually reimburse me so we can get this fully repaired and back up and running.

It was a nightmare from day one. I can’t explain all of what I went through. It would take too much time. I just hope I can save someone from making my mistake. Please run from this home warranty company.

I just purchased a home warranty and I could not be happier with the great customer service that I received from Select. The price is the best and the coverage SUPER wide! Also the ratings for Select are the highest in the market! Thank you Select and I look forward to many years with your coverage...

I went online to see best Home Warranty companies and Select came up as one of the top companies. Select seemed to have the best deal. I called the number after getting the estimate and all went very well. They did offer a lot of pricing options, I declined those and there was no pressure at all to commit. Explained service well.

My CS Rep was all over this issue. After first verifying my profile info we found the address was not right and fixed. Also the contact phone number was changed to my cell...throughout the call he as courteous and interested in my situation... He got me started and a plumber will contact me to set a date and time. Excellent!

Everything went smoothly, I get a quick response every time I call and I appreciate that. Everyone is always friendly and knowledgeable. I am somewhat disappointed in the small amount I’m getting. It’s impossible to buy anything for $125 it would be helpful to have the money when I make a purchase then send in my invoice. Thank you.

Agent was efficient. They usually get a repair person out fairly quickly. I did tell them of a contractor that I didn’t want because they are scammers. However, that’s who they want to do my job. Misunderstanding? I’ve notified them about this vendor and asked to find another. Many companies won’t work for them due to being paid very slowly. I got a great deal on my policy and an extremely low deductible because I paid for ten years. I ended up getting 13+ years and my policy is transferable which is great!

I was pleased with the knowledge of my sales representative. He was able to answer all of the many questions I had. I was especially impressed with the fact that all repair professionals are all employees of the warranty company and not contractors. I also like the idea of having a dedicated representative that I can contact with any questions I may have.

Each time I call this office I never have to wait long for a representative. They are always very nice and willing to help. In each of my repairs, I am always happy with the prompt response to my problem. The repairs are always done by a very knowledgeable repairman. I would recommend Select Home Warranty to anyone for home repair coverage. The CoPay is very reasonable as well.

Customer care person was very friendly. He answered all my questions. Explained all the benefits and explained term of service. I was not sure if switching service will difficult but he assured me about service. He explained about deductible and gave additional discount to do so. I got an email explaining my terms and service explanation.

This was my first time calling them for a repair in our new house. The customer service representative was very nice and professional. She quickly made a claim and said they would work on finding us someone as quickly as possible. Within an hour the company they found contacted us and set us up for an appointment the next day!

Rep was pleasant to talk to and answered all of my questions. I had been waiting on my contract to be sent to my email. When I received the contract it had the wrong address on it. So I call to have it changed. After the second call the rep changed it to the correct address. I requested a copy of my new contract with the corrected address but still have not received it. I am not able to give a review on services for problems with broken appliances because I just purchased the warranty in July 2020.

When we called we were directed to a person immediately. Not only were they able to give us a better deal that was on the Internet they saved us a great deal of money! I just recommended this company to a friend who is going to sign up today!! Thanks!!

Since I start having Select Home Warranty they have not taken care of my needs. They just take my monthly payment! I have been waiting for them to send me a Appliance tech to fix my washer. Now been almost 2 weeks and no one has shown up! All they say is I’m sorry! They use a third party to set up appointment with service people but undependable service people.

I purchased a warranty plan... I placed a service ticket for my washer to be repaired on September 8th... To this day September 22nd I can't get anyone here nor to help me... They respond to emails saying you will hear something in 24-48 hours but it's been another week.. I rate them as trash. Total trash.

Let me tell you something. I started a claim on 9/5/2020. It is now 9/22/2020 and still no resolution. They keep telling you they will have an answer in 24-48 hours. When you call in they like to say "I'm sorry" but they are not the one without heat or A/C. If you are going to buy a warranty I would look elsewhere, or just don't buy one. WHAT A PAIN!

I called in last Thursday, they issued claim. Said tech would reach out to me within 48 hr. I got Email that had info of tech, reached out to him directly. He said they refuse to work with Select Home because they deny all claims and they don't like looking bad. I'm still working with Select to get a Tech, but I'm not optimistic if a contractor they said they use, says they refuse to work with them.

AVOID THIS COMPANY AT ALL COSTS! Have had this warranty for over a year and every interaction we have had with them has been AWFUL/DIFFICULT or STRESSFUL.

My experience with Greg ** was really nice. He was professional and at the same time courteous towards my needs. He is a great salesman and a real asset for Select Home Warranty Company. I would and will recommend SHW to any of my family members or friends. I am excited that I now have my whole home covered for any future repairs.

I was referred to Select warranty by a family member who has had select warranty for years after he raved about The customer service that he received and how great the coverage was when his stove broke. They repaired it with no questions asked. Ed ** was great! He provided Excellent customer service. He was Quick to respond and he seemed very knowledgeable In the field. He Was able to address all of my questions and concerns. AND I got an incredible deal at an unbeatable price for The full coverage package. Thank you.

I was a little skeptical at first from all the information of coverages and prices. Once everything was absorbed and understood, great value. I have not needed Select Home Warranty services but feel confident they are there if needed. Everyone should compare Select Home Warranty with the more well known, realtor backed home warranty companies.

The service call was really easy and the price of the warranty is reasonable and affordable. It was easy making the service call to and it was after 9PM and customer service still answered and put in a service request for my house. This was great. I didn't have to worry.

The young man that filed my claim was professional and courteous. It took less than 5 minutes to file the claim. Completely Satisfied. I called around 9:30 pm, the next morning I received an email indicating I would hear from a Contractor within 48 hours. Very painless experience, would definitely recommend American Select Home Warranty!

Agent took time to explain the process completely. Answered all my questions and took time to address the type of warranty. Told me what the service charge for a covered item would be. Provided additional options available for my area. Discussed the cost of all my options for purchasing the Home warranty plan on annual vs monthly basis.

The agent was very helpful in explaining the product and all the discounts available. I was shopping around but your company was the first to call me and I went with it as the agent did anything he can to gain my business. Many other companies have been calling since, but I let it go to voicemail as I looked the initial experience with your company.

Lucas was extremely knowledgeable and professional in his presentation of the policy. I would highly recommend him. He went over all the inclusions and exclusions and what they meant. I felt that I had a good understanding of the policy. I felt the pricing was fair for what services they offered.

We submitted this claim at the beginning of June. It is the end of September. I called again today because this has taken so so long. They were able to get a tech assigned today which I am very grateful for but it’s frustrating that it takes me calling again to finally get this done.

Mr. ** was very helpful with me. He gave me all the options and what discounts were available. Have not used the warranty yet but I am sure everything would be fine. He asked me if was was in the military and gave me a discount for that also. He sent me a email right away after our phone call with his contact number.

I was recommended Select Home Warranty by a friend. I called to purchase my new home warranty plan and the service was great. The agent answered my questions and was very thorough explaining the plans available. The price of the policy is very reasonable and the coverage is extensie. I would definitely recommend them too.

Starting the claim process was easy and the customer service representatives were helpful and polite. They provided the information necessary to proceed with the claim, to contact my technician, and to get the approval for the work. The process went smoothly and the approval was completed while I waited on the phone on hold.

Called customer service to get a Plumber. She said we would hear from someone within 24 hr. A Plumber called back but Could not come out for 6-7 days. So they said we could get our own. Called another Plumber and he came out in 2 hours. He fixed the problem at no charge. So Cancelled the claim. If problem reoccurs will call him back again. Customer service was very nice.

Everything was great and smooth. Got a great deal. Would recommend to a friend. Again everything went very smooth and was given a big discount over what was quoted to me on their website. My representative Chase was very good and helpful in explaining my policy and the coverage. Great job to Select Home warranty.

Very smooth and simple. I've had other services but this one was easy and pleasant. I would recommend this to friends and family. This company cover the most out of all of them out there. Super duper happy with this company 10x. Great great great. Not much more to say but one call and the problems go away. The agent was very nice and concerned about the issues I was having. He was also very detailed in giving me what to expect.

The repair of the refrigerator took a few weeks for Select Home Warranty to send a technician due to Covid-19 climate so they gave me the owner's option to use a local appliance technician to service the appliance and to obtain authorization first before completing the repair but at the end approved the claim.

I have filed a claim for my broken freezer 6 weeks ago. First they told me it is a technical problem they won't cover. But according to the technician it is not an electrical problems but the compressor and filter needs replacement which I believe should be covered by my contract. Then I had given them all requested details and have not even been paid for diagnostic visit of the technician I had to find on my own. 2 weeks ago I was told to hear from them in 48 hours. This is very annoying and I would never recommend this company... Stay away, save your money and nerves. Anybody knows a good lawyer to pass this onto??

I am glad that I found your company, Select Home Warranty before I was about to pay for my old warranty. I saw the ads in my email spam. I decided to compare it with my warranty and found your company reasonable. Then I checked my email again and I was glad to get your message with telephone numbers.. I called and made sure it was not scam. Wow, I got a great deal for three year and half.. Thanks so much, Charlene

Had a good call. Everything was up to date. They help me out. Select Home were nice. They listen to my concerns. They wanted to get things right and make sure they did explain thing to me over the phone. Got things set up. They were very nice as I said.

I looked online for a home warranty and their company has good reviews. Sent a request for a quote online and they were very responsive. Called them back and I was able to get a great deal! Hoping that they provide great service when I need it in the future!

We had a home warranty with company on our previous address and decided to put coverage on our new property. It’s one of the best decisions we ever made and it gives me peace of mind especially during this hectic time with the Covid Pandemic. Thank you so much for the affordable coverages you offer!

I could not be MORE pleased with Select Home Warranty. My air conditioner quit working. I called them and they gave me a claim number. I received an email telling me that they were having a tough time obtaining a technician. To be fair, it was the weekend. I called and got Hobbs Electric to come out on Monday. Come to find out, it was a fan relay. The technician stayed while I called the warranty company and told them what the problem was and how much it cost. I sent in my invoice and I will be FULLY reimbursed for the cost to fix it. I feel so assured that if anything else were to go wrong, I wouldn't have a worry because I have Select Home Warranty on my side.

I called Select Home Warranty for more information about how much the service calls would be and I ended up speaking with Jonathan who was the most polite sales representative. Very informative, polite and he gave me several options. I got a great deal by locking in our rates for 5 years and covering both of our properties. I am very satisfied with the service thus far. I look forward to working with this company.

I am a first time home buyer. I was between American Home Shield and Select Home Warranty but decided to go with Select because they offer roof leak coverage. The phone representative, Noah, was incredible. He knew the answer to all my questions, was very patient and enjoyable, and most importantly, he worked hard to find me the most cost-worthy option. I don't know much about the service itself yet, but I will definitely recommend to my family and friends.

I appreciated the sales associates' efforts to help find a plan that I would be comfortable with, with regard to cost and coverage. He was patient, kind, professional and efficient. He did not try to keep me on the line for longer than necessary. I also liked the website as it was clear and easy to maneuver. I would definitely recommend this company to friends and neighbors.

My only complaint is that the first time I called in a service for my AC, I had to wait 24-48 hours to get an appointment scheduled, just to find out the company that was supposed to fix my A/C was no longer doing business with Select Home Warranty. To be fair, I should mention that the A/C company told me they had not told Select Home Warranty that they were no longer going to do service calls for them; however, I was told by Select Home Warranty that I would have to wait another 24-48 hours to schedule an appointment with another A/C service company. The next day, I got another email saying Select Home Warranty didn't have any service providers that were available so it was up to me to find a technician. It all ended up working out well. I was able to use a technician that was recommended to me from a friend and I was very happy with his service.

It’s unfortunate that I have had to call Select Home Warranty out to service my home. I recently submitted a request for my clothes dryer 8/15/2020. Today is 9/15/2020. It has been a FULL month and no one has come to do my repair. I have called the warranty company over 10 times and have requested to speak to a supervisor. Each time I have called I’ve been told there is no one available.

Select’s claims process is not to be desired. The entire process is horrific and a pain. I have never experienced anything nearly as bad as their process. I would not waste my money on them ever again.

I purchased their home warranty and made all payments. They failed to pay for a covered repair, despite me paying for separate assessments. I paid for repair and got a court order for restitution. They still refused to pay.

I was looking for quotes online, once I submitted someone called me right away, they offered me several discounts and provided me with several different payment methods so that I could defer the cost over a set period of time without losing my discounts. So far the experience was good and I look forward to seeing how they will help me protect and maintain my home.

I already recommended to a friend. The value was good. The willingness to work with me was good and the person was very easy to work with. I didn't feel like I was being pressured. That means a lot to me. This is my first experience using a home warranty. I thought it was time.

Updated on 10/18/2020: I’m really having a problem with my washer. I place a claim on my washer September 4, 2020. On September 8, 2020 a technician from a company named Select Home Pros. He came in, lock himself in the laundry and came out in around 8-10 minutes and told me it was repair. I pay the $75.00 my copay. As soon as he started to leave I went into the laundry room and try the washer. It wasn’t fixed at all. I had my grandson try to catch up to him but he flew out of the house, I called the company and told them in a message that the washer wasn’t fix and then I receive a call from the technician and he told me that the washer needed major repairs and that he will put in his work order about all the repairs needed for the washer to be fix. He lied to me again.

I signed up for a new account. The prepaid package looks valuable for the price. I look forward to trying the service to see how it compares to other services I've used. I like the fact that the added roof coverage. I did a lot of comparison shopping and Select Choice had the most competitive price.

I signed up for a 6 year Home Repair Contract with Select Home Warranty. The representative Dave ? Was very thorough and knowledgeable about the product. This company sounds like they got their act together. One of the main factors for going with them was I was assured and promised that the service personnel that I will be contacting for service will all be English speaking and residing in the USA. He made me a deal that I could not say NO to. Hopefully we will have a very happy and successful love affair.

We switched to SHW a year ago, this was our first claim when our AC unit went out in triple digit temps. They immediately set us up with a repairman who unfortunately did not show. SHW let us bring in our own service person who came the very next morning. SHW was quick to reimburse us and were very kind with helping us through this situation.

Felt like their Representatives were very helpful and very aware of their product. Also very good sales person and wanted to be sure I was happy. They were very pleasant to deal with and spoke English. No language problem. Was happy they had different plans but couldn’t afford at that time.

Pleasant interaction, quick and easy to sign up for the warranty. They offer reasonable pricing that is straightforward and competitive. Reps are friendly and helpful when calling in to ask about account or file a claim. Cost to add on coverage like pool or sprinkler system is minimal and I like that they offer the option to pay by the month or to pay for the year up front and get 2 extra months free.

The best plan I could find. The gentleman Ryan was very helpful and kind. He gave me two discounts, a senior citizen discount and a Labor Day price for the next twenty-four months. He assured me that they service the area I live in. I look forward to doing business with them.

I received a quote from Select warranty promptly and accurately. They saved me almost half on my warranty and offered superior coverage. We switched our other 4 properties to them and wish we would have known about them sooner. We actually signed up for 3 years for all 5 properties and got 6 months free. Was a no brainer. Highly recommend.

They have different service levels and discounts for multi year contracts that make sense for every budget. As a new home buyer it was great to know I could get in with a good price and have the peace of mind that my price would not increase over time, and I would have great coverage.

They responded in a timely fashion to help me with my need. Submitting the claim was fast and easy online. The product type was not available in the dropdown menu, but I was still able to submit the form. Yes, I would recommend this company to anyone looking for a home warranty plan.

My sink stopper was broken and I called the Select Home Warranty to fix it. They contact the Service Squad Houston in about 2 days. Though the problem is fixed, the communication between me and Squad is not that smooth. The technician arrived at my place about half an hour late at his first visit, and did not completely fix the issue at his second visit due to the leaking after replacing the sink stopper. About three hours later, the technician came back to the fix the leaking. Now it seems the leaking is gone, but the time spent on this issue is too much for me, I asked nearly two days off to stay home waiting for the arrival of the maintenance service.

The salesman was knowledgeable and friendly. Quite pushy, but informative. I bought a policy. I have not made a claim yet so I cannot attest to quality of service but the buying process was very simple. I talked to a salesman, bought a policy, they ask you to leave feedback at time of purchase so I cannot accurately say if this company will fulfill its promises or not until the day comes that I need to file a claim.

Service person was a special person in helping me to get help. I never had home warranty and I didn't know what was what. Being very easy with me talking and telling me what to do and how and how much it would cost for a service run. I am at peace... P.S. Being at peace is something everyone don't know about as your Pastor.

I closed on my house and had not heard anything from Select so I called to find out what was going on. The lady I spoke with was very informative and polite. I was informed that I would be receiving my policy via email and I received it today and will be reviewing everything.

It is helpful that they have a service line in operation all the time. I can always call and get updates on the status of my claims. I have never waited more than 5 minutes for my call to be answered. It would be better if their claims resolution service was faster. I had to wait 5 days for my AC to be repaired in 100 degree weather, and I had to pay a vendor an extra service fee to get them to come quickly and avoid it taking closer to 8 days.

Alex was very helpful and friendly. The coverage is competitive with a very good price. There is no binding contract so it is great for me. It is also transferable if I sell or rent it out. Overall I think I will enjoy the service, I hope their service will be as advertised.

Everything went very smoothly in contacting SHW, answering my question on if I could use my own contractor to change out the capacitor on my A/C. The contractor fixed the problem, and all is good again. I then emailed SHW the invoice from the contractor, and today they emailed me to let me know that the bill had been approved for a payment in full. How cool is that? I'm so glad that I bought this policy from SHW, and would recommend them for every homeowner out there. And, it's only $499.99 for a full year of coverage.

I had a great experience with the service provided by Select Home Warranty to help me fix a plumbing/ drain clog issue. As soon as I called the customer service they were super fast to respond to my issue and they created a claim and the immediate steps were taken to address my issue.

As a Realtor in the industry, I've used other companies but was intrigued by the reviews on this company coupled with the great service that I received from Alex. He was right on time, not pushy, very helpful and explained the differences with what is offered so that I could make an informed decision. I am looking forward to a positive experience!

I spoke with Carl and May. Both of them were patient and knowledgeable. They took care of the situation in a professional manner. I was feeling a lot of stress. They were very calm and reassured me they were there to help me. We are so glad we chose Select Home Warranty.

I have always had a home warranty program and have been extremely happy with them. Recently I had a submitted a warranty claim with my existing warranty company and was told that it was not covered under my existing program. I had already been on hold for over 25 minutes to receive this answer. I tried to call to call the corporate office direct and after being on hold for over 20 minutes, hung up and starting looking for another homer warranty company. I contacted Select Home Warranty Company and talked with Bruce **. I was 100% impressed with Bruce - company programs and worked with me to get the best coverage available for my needs. Bruce made me feel that I was important to him and went that extra mile to work with me. Now the proof will be in the pudding when I need my first warranty!

Even though I did not know my contract number, the person on the phone was very helpful in finding it and I received a call from a contractor within only two days. The contractor was very nice and we were very pleased with the response time! I would definitely recommend this service to anyone looking for a home warranty.

Enrollment was easy and I was able to take advantage of a holiday discount. So, we are off to a good start. I had a home warranty in the past and it was a good way to save money and make sure everything around the house was in working order.

Easy sign up, friendly agent. I reviewed rd calls from about a dozen different sales agents trying to get the buy after I filled out the online form. Let’s hope the coverage is really as good as promised. That’s the reason I left my previous home warranty company after a decade.

I recently researched different home warranties online and was very pleased with the prompt response and informative responses they provided to my questions. We are very happy to have the peace of mind of having the coverage as we purchase our new home. Thanks to all for the help. The email with all the warranty information along with the very easy to navigate website was amazing. The best value and deal compared to all the others we researched.

The Customer Service Representative was very helpful! She represent the company with a great deal of professionalism... I have seen this company thrive and improve its quality of customer service... The response time regarding claims continues to need some significant improvement however growth and development is and should be the constant focus as well as goal of any organization that provides a service... Thanks.

The seller of my new home had all the contact with Select Home Warranty and I received an e-mail saying that it had been paid for and all of the details! It was awesome, Select did all the work for me! Thank you for providing an additional free month just by filling out this survey.

The All Star plumbing company was contacted immediately by Select Home Warranty once our claim was filed to do the plumbing repairs. Unfortunately there was a disconnect so the plumbing company did not come to do the work immediately. I reached out to Select Home and they immediately reached out to the plumbing company. The plumbing company did a great job. Thank you Select Home Warranty for sending the best plumbing company to do the repairs. Thanks for the coverage you provided. We paid $45.00 for the service, and because we wanted an above average faucet, we bought ours. Thanks so much Select Home Warranty.

I was very please with how quickly she got my information and file the claim online for me! I should be hearing from a service technician within the next day or two to get a time scheduled for then to come by!

I paid upfront for a 1 year contract because they offered 2 months free. I started calling in July about a water leak under my house. Before they assigned a tech for that, the washing machine needed a repair, so I called again. I constantly got emails saying they couldn't find a tech and I needed to find my own and submit the bill for reimbursement. When I did, she said "I don't know why they told you that. We work with them and never received a request". When I called to tell them, they said there must have been a mistake and would get it assigned. They did, but not with the one that I had scheduled to come.

Hopefully it’s best new contract. Newly. Never request. Hopefully they are best. Time will tell. I paid by my credit card. I looking forward for best of luck to me. Hopefully this company when I need they do best services as assured by our representative Hopefully nothing go wrong at my house.

I had two separate claims. The technician came into our home to review two issues we had on two separate appliances. That being said, there was not a work order generated for one of the claims. They charged us and the representative worked with us and the technicians company to return the fee, so I was very pleased with the help.

Service rep was very professional and schedule a dispatch. We explained them how urgent our claim was since we have a pipe leaking with on the water heater supply line and he is worked into getting a Dispatch quick to service our leak. This was a very urgent matter due to the fact that we have a water supply line leaking inside our home.

They are very quick and prompt. They explained all the available Home warranty options and benefits. Really I had very nice first experience from customer care. Also they provided additional one year home warranty with free of cost. It cover most of the home appliances. I would suggest Select Home Warranty to my friends and family.

Mitch ** answered all my questions and there was no pressure. He offered alternatives to give me the best price/value. He made the whole process very easy and stress free. Hopefully I won’t have to file a claim anytime soon but I now have peace of mind if something were to need repair.

Thank you Lucas for assisting me and providing great service. I feel a lot better not having to think about cost savings when you did it all. It helps to know that I have taken care of something that’s been on my list of to do this year. Thank you for giving me peace of mind.

Looked on line for Select information then immediately received a call back from Ray. He offered additional discounts and did a good job at being sure I was satisfied with the order. Overall savings was great and very much appreciated. Looking forward to implementing some of the services when needed. Can't beat the service fee, extension on monthly service and the option of our service provider which is not given in competitors programs. Thanks Ray.

Jonathan was most helpful explaining my options and assisting me in maximizing my coverage at the lowest cost for me, today and for the next contract renewal period. I was provided with a number to contact Jonathan directly if I needed anything. I did not receive the email with my contract information and I put that direct number to the test. The phone was answered promptly by Jonathan, and he resolved the issue immediately. Thank you!

At this point, I have yet to make a claim. I am happy so far. The reasons are: The customer service people were thorough and knowledgeable. The Select Home representatives were able to customize my contract so it would meet my personal needs. Last year, I spent nearly $1000 on repairs. It is nice to know I may never need to do that again.

I'd been on the fence about purchasing a home warranty for my new home and finally made the decision to do it today. I was able to complete the application online with ease and in the follow up call from Tom, the representative, I received additional discounts that were unavailable online. Great service and a smooth seamless application process. Thanks!

Jeremy was very helpful and gracious. I hope the actual service if I have a claim is this good. He explained the maximum coverage amount for the appliances and sent an new contract that specified the maximum of $11,000 was per year. He added the ice maker coverage for me too. I have not had a claim yet but have waited the 30 day period.

I was satisfied when I called and filed my claim. The claim representative was knowledgeable and professional. After the phone call, an e-mail was already waiting with my claim number and instructions for the process of having the stoppage fixed. Within 48 hours I should have the name and number of a company to contact.

My air conditioner was not cooling so when the service man arrived he seen it was froze up so I left the air conditioner run all night so I thought out turned out to be a Freon leak. It wasn’t covered on my policy but the service people were excellent. They added Freon and give me a quote to fix it.

Called SHW 2 days ago, representative was very nice and professional. Both yesterday and today I received an email that they are still working on finding me a technician. Although they haven’t found a technician in these troubled Covid times, I appreciate them updating me and not leaving me to wonder.

The approval process was easy. I was able to locate my own service tech, and once the repairs were completed I was able to email the invoice for reimbursement approval. There were no questions asked. My experience was hassle free. I would recommend this home warranty company to a friend.

Upon contacting Select Home Warranty for a homeowners warranty I was pleasantly surprised on the professionalism of the staff. Johnathon was experienced and thorough in his explanation on how the warranty works. Further he quoted me a fair and reasonable price and went above and beyond to make sure what he quoted was included in contract. Outstanding customer service.

The Sales Representative I talked to was courteous polite and very well-informed. It has been my pleasure to work with your sales representative. I will definitely recommend Select Home Warranty to friends and family. I feel that they treat their customers appropriately and do not try to sell them anything that they do not need.

Easy process to set up a service call, policy number, model number and serial number of the unit. I will be emailed once a contractor is found in my area to schedule service. Should see a repair person within 48 hours. I am happy as long as they get my furnace working in a timely fashion.

Mo was very nice. He was a very informative. When he didn’t know the answer he put me on hold for several very short minutes. He asked a supervisor if my gas fireplace was covered and the answer was yes since it was our primary way of heating our house.

Salesman was very professional and I received good discounts, will end up being way less than what I pay now, like the free roof coverage!!! Like the multi year discounts, I can use any contractor as long as they are licensed and bonded, service fee only $60.00. Looking forward to good service, like that they will fully refund if service is not up to par.

I had a great experience signing up and extending my service with great discounts. Well work the initial investment. They were courteous and not pushy on the initial call. The customer service representative took the time to explain all the plans and the key benefits to all the options. I would strongly recommend the company.

I submitted a claim for having to do some work on my HVAC unit. I used the company which does my maintenance on the unit, which was out of their network. My claim was approved pretty quickly, however it has been over six weeks since approval and I haven't seen a check.

Very helpful. Great customer service. I would recommend the home warranty to my friends and family. My experience speaking with customer service was great. Easy to talk to. Very informative on the different plans and their coverage.

Your salesman answered all my questions and was helpful in finding the best deal. He convinced me to buy a multi-year plan even though it was expensive because of the benefits I would get. These were not obvious without explanation. He was also good at customizing the plan to my needs.

Bruce was knowledgeable and patient and wonderful to work with which is why I chose Select for my home warranty purchase. I compared all of the different options and I am very happy that I purchased the Select Home Warranty. I submitted a request for a quote and within 2 minutes someone was calling me from the company.

So far the customer service was good. They helped me file a claim for my roof over the phone so I didn't have to do it online. Now I just wait to be contacted within 48 hours from a local contractor. Hoping they cover everything that will need fixed from the hail storm that went through.

I was having problems and called a local electrician. Then I called Select Home Warranty to tell them what happened. The Technician came within one hour. I called SHW when the Tech arrived. They spoke with the Tech to authorized the work. The tech resolved the issue. I called SHW back and SHW approved the bill and explained that I would be reimbursed. I gave SHW 5 stars because the process was quick, I didn't have to wait a long time, and the customer service experience was excellent.

Customer support was great, however due to holiday weekend it took 3 days to get a contractor and 2 more days before service was completed. This needs improvement. Contractor did an excellent job but had to wait almost 30 minutes for select to answer the phone for approval. Need faster response time for contractors. Notes on contract say no maintenance records needed, however fine print in contract say 3 years records needed, confusing which is correct??

The sales person was informative and offered several alternative payment plans for the selected coverage. He was patient and answered all questions regarding amount of coverage and payment options. This is very refreshing compared to the last Home Warranty company to which I was associated. I am optimistic that I will enjoy a productive relationship with Select Home Warranty in the coming years.

I am glad, I found Select Home Warranty. I have used other home warranty services in the past but was delighted with their customer support and whole process of policy purchase to support. Custom support executive was very knowledgeable and was able to answer all of my questions. They also offered me additional months for free of cost.

I had such a great experience with Johnathan with my renewal and he was so helpful! He made it very easy to understand the value of committing to 3 years! It's a great idea to lock in at these rates - no brainer! I will definitely come to Select Home Warranty again.

I called to follow up on the progress of my claim. The customer care representative was very courteous and helpful with what I needed at the time of my call. She expedited my information I submitted so the claim could move along quicker. Now it is a waiting game to see if my claim will be approved.

We were in search of a new home warranty company. Richard took our call and listened to our needs and provided us options. After we made our decision he let us know of another option if we were interested. It wasn't high pressured salesman techniques, just we have this if you are interested. He listened to our concerns and respected our decision.

Very helpful and friendly with setting up policy. Very helpful with setting up policy with the most cost effective and length of coverage. I was satisfied with the ability to save money and gain more coverage. It is a relief to have the coverage I need with extended policy.

Technician was good from Galaxy Company. They did good job. A/C unit is working very well. SELECT WARRANTY were prompt in service.. I'll recommend to other people. They were very prompt and punctual in timing. **** Select Warranty has good customer service and good in handling issue. I would recommend to other people.

Mel was most helpful in handling my claim and let me know how it would be handled with a contracting company. He informed me when the contracting company would contact me and to look for their email. Then I can set up an appt with me to check out the upstairs ducts. He answered my questions well.

Sales representative was very polite, knowledgeable, and articulate without being pushy. The plan seems quite attractive. We have had different warranties in the past, but this one appear to be the best priced. If we are satisfied at the end of one year, we will renew the policy. Most plans do not carry such comprehensive coverage.

We renewed our contract today and it was very quick and easy. I received a confirmation email today. The one thing that I think needs improvement is the amount of time it takes to receive a reimbursement check. We were told that you are hiring more people so hopefully that will speed up the process.

Service repair person was very good. He found the problem very quickly. I would have thought he would have had the part in his van. Work could have been faster if he was able to get authorization quicker. He had to wait 30 minutes for a reply from your adjuster. It would be faster if the service tech had clearance for a specific amount.