Select Home Warranty Reviews

I had a very easy and quick experience with Select Home Warranty! I was very pleased with the coverage plan I received, and the amount of appliances/fixtures it covers. I especially love the option of septic coverage, which is very affordable, and I will definitely be taking advantage of! Thank you Select Home Warranty!

Bruce answered all of my questions and concerns-offered me more options that I might buy very soon. Never felt pressured into any purchase; he asked me about prior Military plus my age group that would give me more discounts. I am considering the longer term options he offered me and will consider the cost to fit my budget.

We tried this company out because they were cheaper and claim to cover more than other warranty companies but when you file a claim they deny it stating that it’s not covered. We will be canceling our policy and going with another warranty company now. We had First American Home Warranty for years and they never denied a single claim we had. We should have never switched. This one was cheaper. It is true that you get what you pay for!

I called the number from an email I received. I already knew what coverages I wanted. Johnathan got me to the right plan. He offered me discounted rates and explained even deeper discounts for longer terms. I ended up going with a 3 year plan. I thought it was a good value. I’ve had other home warranties and paid the same amount for 2 years of coverage.

I was looking around for a home warranty company and was lucky enough to come across Select. I received a great deal by purchasing a 5 year plan and now won't have to call around each year my policy comes up for renewal. I have heard nothing but good things about this company from my neighbors.

I have not had to use this warranty yet but their plan covers all the old appliances and more in my home. I hope I won't ever need this but at least I have peace of mind that I can get things replaced if necessary if they do go down at any time. I feel confident that Select Home Warranty will do their best to keep this old artist happy!

I am a new Home Warranty customer. I went online to see which Company looked like the best for me, and chose Select Home Warranty. After committing to a monthly amount that I could afford and that covered the items I most needed, I was contacted by a sales representative, Jonathon, who ALWAYS asked permission before going into a pitch. He introduced me to a 3 year and 5 year plan that might save me more money and lock in yearly renewal prices. He never told me anything I didn’t ask to hear, he was respectful of my pocketbook as well as my needs. I was most impressed with the fact that I was not being locked into a contract, as the amount I agreed to pay was always available to be pro-rated back to my credit card. I am hopeful and more relaxed about repairs that will definitely come to my home. I hope that the service I receive when needed will be as Jonathon advertised!

My current home warranty had almost doubled in less than a year. I was searching for a new warranty program when I came across Select - they were actually rated higher than my previous. I am now receiving the same coverage, lower deductible and a much lower yearly premium! SO happy I shopped around this time and found Select. Customer service was awesome as well.

My lights were flickering and bothering the photo sensitive member of my household. An electrician was sent out to check it out and had the issue fixed within 2 business days of me making the claim. I'm definitely renewing my plan as they helped me replace my range shortly after signing up.

Ralph worked with me to ensure I had all the information I needed to make a sound decision on policy options. He also supported me during my closing on my property. The options available allow you to customize the policy to exactly the coverages you need. I would highly recommend this company to any of my friends and family moving forward.

I have had the policy for over a year and had not yet used the service. My call was answered by a person and promptly. I was given the information I needed, when I had to call back and explain the issue was getting worse, I was able to get a local technician in and get the problem solved within two hours. This was on a Sunday morning and I did not expect to get such a quick resolution. I received an email the same day telling me how to get reimbursed for the plumbing service. This was outstanding customer service!

I own investment homes and I decided to obtain a home warranty along with one for my private home. I manage many properties and don't want to experience a big repair when a warranty can assist me in reducing or eliminating many costs usually that come hand and hand with owning a home. I look forward to using Select Home Warranty to offset some big financial downfalls in the future.

Never used this company before but I like the prices and flexibility of contract terms. The sales person was forthcoming and helpful. New policy is less per month than other similar companies. I enjoy the ease of Website and received a follow up phone call right away. I am considering switching another home to same policy b/c as a multiple property owner, I was told if I pre-pay for 3 or 5 year plans, I qualified for a lock-in on service call fees for life.

I signed up for Home Warranty with Select. Process was painless and very simple. The agent even told me about a coupon that I had missed while signing up online. Overall, no hassle, no haggle experience. Wish it was as easy to purchase other types of policies and services online.

I just did some fairly serious shopping around for a good home warranty company when I bought a new home. Select Home Warranty was very competitively priced and has similar coverage to all other companies. I hope I never have to find out how their claims process works, but if it's as smooth as signing up, I should be in good shape.

I wasn't impressed with how many phone calls I received from Select Home Warranty when I only needed one, and when I did speak to them they were very pushy on the phone. Overall, I believed I received a fair price and am hoping my experience of actually using them will be a better one than what I had on the phone.

It took talking to four different representatives before I finally got any kind of results. The first person sent out a company that does not service my brand. The second did nothing and the third gave me a company but never answered the telephone. On the fourth try I finally received some results. This is totally unacceptable.

Representative was very helpful, I have hearing issues and he was patient with me after having him repeat questions. He got the claim filed and after we hung up, It was just shortly after that I received a text from the repair company to schedule the repair.

The order was handled in a prompt manner with favorable discounts, though the upfront total payment was a bit discouraging! Having previously used your services it was good to verify that the service fee is $60, although agent had said $75, but the online quote was the $60! Coverage was quoted as equal to or superior to American Home Shield.

Straightforward process and covered for a long time with the VIP membership. Looking forward to use Select Home Warranty for any upcoming issues and have already recommended to my family and friends. Would suggest select home warranty help create a profile to track the progress of my status claims. I think right now I can just submit a claim and someone will call me after.

I have had several Home Warranty companies giving me coverage and every single time I had a great deal of trouble just getting them to accept a claim. Even though items were listed in my contract which indicated that my items were covered they always fond a way to make it specific and at the end of it all I would be told that it was not covered. Select Warranty has been completely the opposite, and have been courteous and helpful, being extremely understanding of my needs, I am so happy I have them as my Home warranty company.

Elliot was very helpful. He professionally explained the services easily and simply. And offered the best coverage for my needs. Elliot was friendly and courteous. And was very experienced in his business and services offered. The process was easy and painless. I would definitely recommend Select to my friends and family.. I believe they would be highly interested in Select Home Warranty Services.

I was happy with the deal the salesman offered me and he was kind enough to price match with another company I was looking at. The only reason why I'm not giving a 5 star rating is I didn't receive my paperwork in the time frame quoted. This happens, but when I called to enquire about it the salesman seemed curt and annoyed that I was bothering him. This makes me feel like I was just another commission and not a valued customer.

Very happy with the service and coverage. Online support is better than any of the other companies we have used. They respond quickly and the ease of seeing what is covered online or not is great. We will continue to use them as long as we own a home. Great customer services.

Jake called me to discuss an online inquiry that I had submitted. He answered all of my questions about the warranty options and allowed me to make my own choice without being pushy. I feel the platinum plan will cover all of my needs at a very fair price. Thank you for your help Jake!

Amazing service and great promotional deals. Took the time to answer my questions and explain exactly how the plan worked. I had heard of Select Warranty through a friend after complaining how costly it was to make major repairs on our property. So far it seems everything is cracked up to be. Looking forward to saving money on costly repairs that may present in the future.

Customer service was so helpful in helping locate my policy that I just signed up for and mail me package policy. They also offered me a great package for two years for a great price when I signed up. I’m looking forward to maintaining and using this policy when needed.

Select Home Warranty was recommended by our realtor, and so far, so good! The signup process was quick, easy and the customer service experience was great. The agent was super nice and helpful. I’m glad to be doing business with Select and look forward to a long lasting relationship. Thanks!

After shopping for a Home Warranty I found Select Home Warranty had the best ratings and coverages and was rated #1. I spoke with Ray ** and he was very thorough explaining their service coverage. He also provided me with great discounts! I signed up for the 5-year Platinum Policy. I cannot vouch for the claims service yet, but if it's anything like the experience I had signing up I'm sure my next review will be just as good.

Select Home Warranty makes it easy to submit a claim and their customer service representatives are very helpful. I submitted a claim a few times and they were very quick to respond and paired me with a contractor to resolve my issue. I definitely recommend Select Home Warranty, they are reliable and reasonably priced.

Great experience with Chase **, the agent who helped me pick out a home warranty plan. He was very knowledgeable about his warranty plans and gave me a great deal on the price. And the best part is, I don't have to consider getting a new plan for 6 years now.

I contacted online Select Home Warranty about my garage door. They responded quickly and we were able to get a contractor out to my house in a reasonable amount of time. The contractor was very professional. All has been completed. We received excellent service and are very satisfied with Select's service.

The rep was very friendly and supportive. They offer a lot of different plans and payment options and are very thorough walking you through your options. Only downside was that after purchasing I did not hear from the rep again and I had to reach back out to get my member information.

I checked the highest rated HW online. I had been using one particular HW for my clients, but over the years, was very disappointed with their service. Select was highly rated so I called. I found the representative very helpful and thorough in describing coverage. I am a realtor and it's important to me that my clients are well cared for. Select's coverage and pricing was competitive.

This company is the best home warranty company I used, they responded quickly to my claim and so far I am very happy with both the pricing and service. I purchased a 3 years plan which saved me a lot of money, would recommend to all my friends & family.

Very pleased with the online experience and customer service. Their reps are knowledgeable and willing to answer any questions. Pricing is fair and coverage is excellent. Plans are clearly described and the fees are reasonable. I would recommend Select Home Warranty to anyone seeking to provide that extra protection for their homes, especially new homeowners.

This is my first time placing a claim with SHW. They responded and had a contractor contact me right away. So far, so good. No problems. I will place another review after the job is done. Maybe I won't have to get ripped off by some crooked contractor anymore. With SHW, now I have help finding an honest company.

It was easy to get an online quote and a great price. I was able to get a good discount for being a veteran, and the roof coverage is free, something that a lot of places didn't cover. After researching, Select Home was definitely the best choice out there. I feel very safe that me and my family are protected knowing that our home is protected.

Mr Allen ** was knowledgeable, polite, and friendly. I was calling for info but he gave the home warranty such a great recommendation I committed to 6 years!!! I would recommend Select Home Warranty and Mr Allen ** to everyone I know. Mr Allen ** has excellent customer service skills!!! Thank you very much.

I was reviewing information online from Select Home Warranty. I put in my phone number and received a call immediately to answer questions. The sales representative, Ray, was not pushy or aggressive. He answered questions and provided some free upgrades to make the deal even better. I'm happy I made the choice to switch from the company who has the home warranty on my last home.

Ryan did a thorough job of answering all questions and offered the best plan for us. He was polite, thorough and respectful. We are confident that he represented his company fairly and feel assured they will stand behind their word. We definitely will share our satisfaction with friends and neighbors.

I had made a few calls, shopping around and when I called Select back they still had all my information ready to go. The price was right and I really appreciate the bonus months! I received courteous, efficient and professional service. Everything was simple and I would recommend this company.

When I called I had doubts about the cost and coverages of this plan. After several questions I was convinced the product was what I needed. Great product. Sells itself. With older home I know things will need repaired eventually. Mark was very helpful answering my many questions. Thanks. I will be recommending this to my friends and family.

I called in to file a claim due to an issues at my home, the phone representative was really nice and understood what I was calling in about from my description, he was courteous and very professional. I can't remember his name, but he located my policy very quickly and took down notes during our call that helped with filing the claim properly.

I purchased a home and was supposed to have a warranty immediately. My agent pretty much ran out on us once he was paid. When I called Select Home Warranty, they provided me with everything I needed and watched for the payment. It was a wonderful experience. I have even extended our warranty for over 3 years to feel safe about our new home.

My representative was kind, thorough, and answered all my questions. He was very patient as I asked many questions to be thorough in my decision. He then offered the five-year plan but was not pushy in any way. I’ve already shared this plan with several other people. They are very interested in experiencing the savings that I did as well.

They have extremely great, fast service, from very knowledgeable people. The process is so easy, you can have your home covered in less than 15 minutes. I would definitely recommend this company to anyone looking to cover their home. What peace of mind this creates by having a warranty on so much of your house.

Bruce was easy to work with and responded quickly anytime I had questions. Gave me the best deal out there and added two other item coverage. Also gave us callout service for $60.00 per service request with many service tech available for servicing. When checking on status of coverage Bruce got answers in a few hours.

Had an issue with one of my major appliances, and decided that it may be time to get this type of insurance. Sign up was easy, and if you prepay for a year, it's not that bad of an insurance plan. If I use it one time it's paid for itself. If you have some appliances that are over 8 years old you may want to consider it as well.

Signed up for service today, received info via email- have not yet used service however hopefully this will work smoothly over the course of the initial period of 14 months. Representative was friendly. And offered different options of which we choose the one year plan to see how we like the plan.

The representative I spoke to was very pleasant on the phone and assured me that they are working on my order and that I should have an answer in about 48 hours. He explained the reason for the delay which put me at ease. I then received a follow-up email regarding our call. After speaking with him, I feel comfortable to call back again, if necessary.

I had received a flyer at home, was hesitant on buying equipment protection of any kind. I would usually buy the ones they sell you at stores - however when I called George S. assisted me with all the information I needed to make up my mind. He explained and offered the plans with some perks. I was very excited to have purchased this investment to protect my appliances.

I've been a customer with Select Home Warranty for over two years now. On this particular service call, as with others in the past, the actual sevice and response time was prompt and speedy. Also, the technician who came to the house explained things very well and was very professional.

Signed up on 9/29/20 for Select Home Warranty Platinum plan, $45.33 was charged to my credit card and I asked for a copy of the contract. On 10/5 I called to see why I had not received a contract and after speaking with three men who could barely speak English, I was told I was not in their system. I explained that they charged my card already. The rep said he couldn’t help me. I asked to speak with a manager and he said he was the manager. I told him I would go elsewhere for a home warranty and would file a dispute with my card carrier which I did. If this is how they treat customers who are trying to sign up, I would really suspicion how they would treat customers with claims.

I just began a home warranty with Select. I don't yet have experience with claims, but am happy with the start of an account. They offered a senior discount, a multi-year discount, and, a full-payment discount. What I like about the multi-year senior program is that the plan can move if we move!

I was really happy with Select Home Warranty on the sell of their service. Customer representative Moe ** was exceptionally professional and very cordial. There was no push sale rather he was very nice explaining both the single year vs multi-year policies. He was able to lower my monthly premium based on my need and added extra services in the same deal. So far so good and hopefully actual service would be even better.

Got fast response "after" I called SHW. Called because their online claim request process had a problem, I told the SHW representative that one of their requirements, brand name, restricted me from on-line filing. He would send this information of problem that I gave him to corporate so they can "fix" the problem.

This coverage was the best price, and for much more coverage. Roof and stand-alone freezer were key. The sales agent was extremely efficient and pointed out applicable discounts. The entire procedure took only a few minutes, and was completely painless. I will recommend this company to my family and friends.

I've just signed up but so far, the customer service has been great. Have already recommended to a coworker. I like the option to choose my own repair company if I choose so. Looking forward to using them in the future. The Platinum plan covers everything I need at the moment.

Select Home Warranty was prompt with identifying a provider who could assist me immediately. Upon filing my claim, I received an email less than 5 minutes later with available three appointment times. It has been a pleasure to have Select Home as my warranty company. I will definitely refer you to others.

Jake ** was very helpful and answered all the questions. And I signed up for the warranty on the call with him. He informed us about the 3 5 and 10 yr plans and I went with a 5 yr plan to get the most value out of the plan.

Serious warning to all home owners and Real State Agents out there, Select Home Warranty is the worst home warranty ever. It’s advertising coverage just about everything but really coverage is pennies on the dollar you lost. Under its policy long paragraph of Exclusions to Coverage with a small, single word of installation it will denied all labor costs to fix your problems. Agent will argue with you and say SHW only pay for part requires to fix your problem. When it comes to parts coverage, they will only pay portion of it, not all cost to purchase parts... Process also extremely long delay, it has been 2 months for me to fight with this Select Home Warranty to fix the water leak in my bathroom and still on going not finish yet.

Great at taking your money, terrible at covering anything. Purchase a policy from them you're better off burning your money. It will be more fun. Small plumbing leak. They send a plumber, I have to pay him $75 to show up. He cuts a hole in my kitchen ceiling, that's another $50. Select will NOT pay to gain access to problem or repair access to problem. So I have to pay a spackler and painter to fix this hole in my kitchen ceiling. Still not fixed though. Found the problem! Two small leaks in bathtub upstairs. Wait wait... Select Home Warranty (SHW) will only pay $150 to fix it.

I believe this company should be investigated. They wait months to reimburse you which is a fraction of what you should receive. Also, they have breached the contract provided. Contractors in the area refuse to work with this company so they asked me to pay out of pocket for an appliance diagnosis. I have not had one thing work as it should with this company and I believe it is a scam.

I have paid for this warranty for 2 years and just found out that the Platinum policy does not cover an icemaker, even though it is part of the freezer! What a burn. Check out their record with BBB before even thinking about this company!

Wanted me to wait 3+ days for approval for new air conditioning compressor in 103 degree heat in Texas! So I called them, and they said I could get the work done and submit the bill and diagnosis of the problem. I did that, and they refused to pay a dime! I decided to cancel my policy, as it was worthless. They pro-rated the days I had the policy, added on a $75 surcharge and said I would receive my check in the mail in 2-4 weeks. I called today, 3 weeks later, and now they say I need to fill out a reimbursement form which they will mail, and then process the cancellation! Why didn't they do that 3 weeks ago when I first cancelled it? What a waste of time and money dealing with these people who have no clue what they are doing!! DO NOT BUY THIS POLICY. IT IS A TOTAL SCAM.

I have signed up with Select Home Warranty since 2017 and used their service multiple times. I used it for Garage door issues twice, AC unit issue. They are excellent with their claim and their service to third party they send for repair has been great so far. I use their service for my rental home in TX. So far no issues getting all my claims approved with them.

Select Home Warranty needed more information on the garage door opener that was not working properly. Was able to answer some of the questions and the person was very helpful and understanding. This is my first claim with this warranty provider and so far I am happy with the fast response on this claim.

First phone call to Select Warranty they handled it fast and was very polite and prompt to what they were doing, very professional waiting to set up the appointment for the repair now. Other than that great communications. Within 30 minutes received a text from a repair service to set up an appointment to review the issues and get them repaired. I’d say that’s pretty good service.

Fridge Repair took two weeks. I never received word back from the home repair insurance about the cost or coverage. I would like better information about the coverage when the assessment is made. In the future please allow for more communication to the customer so we know what to expect and are able to plan better.

I responded to a brochure received in the mail. My current Home Warranty with another company was near expiration and after speaking with Alex I, we are now customers of Select. Very pleased with Alex's explanation of all the benefits and what is covered, even the roof. Accepted the three year offer which can be taken with us, prorated or sold to next owner. Very happy with offer after the three year policy,

My wait time was minimal, where other warranty companies have placed me on hold for an hour or more. My call was answered almost immediately. Your representative was interested, caring and professional. The My claim was approved not in days, but in hours (same day!) I am thrilled! The company selected is excellent and responsive. They were very sensitive to my particular needs.

I called customer service to get information on my policy. After answering my question the tech asked if I needed any additional help. I needed to file a claim and told them, "Thank you for the help, but I can file online." The tech insisted that I get the claim taken care of immediately and transferred me to the claims department. I spoke with the gentleman and had everything I needed to take care of done in less than 5 minutes. There is no hold time while waiting for help.

On Friday September 18, 2020 I filed two claims, one on my pool pump and one on my washer. When the service dispatch was finally issued for the pool, I was told I had to call the pool service company to make arrangements. I called the company that I had been told to call, and was told that they no longer did business with SHW as them being slow in paying their invoice. after three calls to SHW I finally was able to someone who did not have a language or accent issue. After some heated and rude exchanges I was finally given another service provider and told that a work order had been sent to that provider.

I made a call and submitted a claim because I was informed that SHW had no electricians in my area for the issue that I had in my home. I called the rep and he placed my order. I called back highly upset because my claim was denied due to how the rep entered my issue. The rep got it handled and sent my approval email.

Horrendous Experience. Waited for five weeks with a broken refrigerator and multiple phone calls, emails, photo submissions and no resolution. When I finally decided our refrigerator repair was futile through Select Home Warranty I requested cancellation and a refund, to be told after fees and proration we would receive less than 10% of purchase price despite only 40% of our policy has been utilized. In addition to having to purchase a new refrigerator on our own and the cost of this useless home warranty we now are out more than $3000 dollars. Excellent experience with Old Republic. Save yourself extensive headaches and broken appliances, use a different home warranty.

I don't have any complaints about SHW. The customer reps were very polite and thorough. I called in to make a claim about a rook leak and they dispatched a roofing company in a timely manner. I received several calls and email to make sure that everything was going well with my claim.

Very nice person that helped me. He was very helpful and knew what he was doing???? I would like to talk to him every time I call. You need more people like him. I just switched companies that I was not happy with. Their customers service was just bad.

Very professional and helpful with questions on the phone. They quickly answered my questions and reassured me regarding the warranty. They offer an overall great price for a very thorough home warranty. I evaluated several companies and they seemed to be the best. Give them a try and you won't be disappointed.

The warranty representative was helpful and knowledgeable. He collected my information quickly and emailed a link to schedule my service call with the plumber. The plumber responded when I called him and is scheduled to be at my home within 24 hours of the initial call for the repair of my water heater.

I set up the home warranty online and I received a call from a rep within the hour to confirm what package that I selected. I also received a copy of the service contract promptly via e-mail at the conclusion of the phone call. The rep that helped me was friendly and knowledgeable. I switched from another home warranty company recently and the quick setup is wonderful.

I reported my Whirlpool dishwasher not working and dispatch will provide me a list of services people in my area. Very pleased with the simplicity of reporting a claim when I have a problem with my everyday appliances. All of my experiences have great. I will be calling other issues as the arise. My experience with SElect Home Warranty have been a positive one so far. Select Home Warranty have been a great asset to my home and glad I made the choice to choose this company.

Being my 6th home, typical home warranty experience. Intuitive and straightforward sales process online, followed with call. They offer a good value and competitive rates for peace of mind to ensure unexpected expense is not incurred shortly after purchase/move. Hopefully I don't have to use, but if I do it adds another layer of protection.

I just signed up for this service today after reviewing several top ones on line, so I haven't actually used this company yet. This was the second highest rated and I could not get through to the highest rated company. What I like is that the service covers the item, no matter the age of the item and service reviews by customers are excellent. The negatives are a high service charge of $75 per visit and that it can take up to 48 hours to get a repair done.

When the technician arrived he spoke directly with customer service. Customer service has questions about the task and approved it immediately!! That’s what I call good service. The technician then replace the gear and double checked its operation. The technician was very professional or a mask and gloves. We were very impressed!

Mr. Tom ** provided valuable information concerning the different terms from Select Home Warranty. At first I was not sure with what plan to get but Mr. Tom ** guided me to get the plan that best fit my needs and also got a very good deal. He explain in detail the one, three and five years term and he did not pressure me into a specific plan but instead, he allowed me to get the plan I wanted. I'm very pleased with his responses and customer service skills.

I was not able to submit a claim online because there was an error on their website. So I called them and I did not have to wait at all. They were aware of the issue. The person who answered my call was very nice and helped me to submit my claim by phone.

CS was helpful and courteous, based on that I decided to try it. Price seems reasonable. Looking forward to good service and support around the length of contract. Also I was offered multi year contract. I stayed with initial contract of one year to try out. Their challenge starts now.

Was told when I bought the policy there is a 30 days waiting period. After 31 days I filed a claim for a furnace not working. They sent out someone. Paid 75 bucks and was denied the claim because there is ANOTHER 30 Waiting period for replacement parts. Unreal. Completely lied to when I purchased the policy. I also had put in a claim for a second furnace I have and they denied saying the policy only covers one furnace. Not what I was told when I bought the policy. And to top it off I put a claim in for a leaking dishwasher. They sent out a technician that honestly don’t think could change a light bulb yet alone a dishwasher. Lo and behold he could not find the leak left and of course it kept leaking. This is the WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. A COMPLETE RIP OFF!

I spoke with Ken and explain my problem. He asked questions, was polite and explained how it work. I have received the email explaining steps to take. I’m sure happy I purchased this warranty. Actually I forgot about it. We were out for dinner and someone asked about a home warranty. That when I remembered.

I had spent countless hours reviewing every home warranty company I could find. This company is the only company who gave coverage details, called me to talk to me (real person) and took the time to answer all my questions. The items covered are great. I am so glad to have come across this company, and I paid for the full year lump sum. Great price. Thank you.

Select Home Warranty (Jeff) called and was very polite and clear of the specials offered. He was familiar with the address of our new home. Gave us the best price for full coverage. Jeff explained the Warranty very clear, everything it covers, what is excluded and the Co-pay whenever we call for service. He made the choices and benefits clear too. I feel Jeff represented the Company very well. And this is a very good company. SHW covers details very well. No hidden agenda.

Sales process was very easy and sign up was great. Coverage is wonderful in case an appliance has an issue. The deductible is reasonable and fairly priced. The salesman worked hard to get everything set up and make sure all my questions were answered. Thanks for all your help and for making the process so simple to get going.

I had issue with my dryer. Called Warranty customer service and quickly able to schedule a service. They promptly assigned repair service in 5 mins. They also understood the problem and claim process is so easy and quick. I was able to get the service within 24 hours. Promptly called back and scheduled the service.

Good warranty plans. The agent explained all the inclusions and exclusions. Unfortunately Sprinkler maintenance was not given complimentary. Opted for the multi-year plan because of the discounts and hoping for the complimentary sprinkler plan, which was not given. Hoping service will be good too. Have heard decent reviews from the friends.

Johnathan was great very friendly and concerned when I told him I didn't get email and got it right out to me again. I got it and he was great on the call also he told me about all the savings and never pushed me into it but did go over each individual saving plan. I will recommend this company to friends and family.

I called to file my first claim. The representative was very nice and answered all my questions. He clarified a concern and took his time explaining the process. I would for sure recommend Select Home Warranty to friends and family. The representative was professional and understanding when it came to the collecting of information necessary to file the claim.

I just purchased a plan yesterday because it was a great value, even when I did not accept the up-sell. They did not email my contract. I called back today and received my contract in a few hours. I sincerely hope that all of my future relations with this company will be as great. A star was lost because they did not email my contract after I paid for the service. During the sales pitch, the salesperson bragged about the 5 star rating on Consumer Affairs--now I wonder if all the ratings were left in the promise of a free month too...

The phone agents I spoke with were helpful and thorough throughout the process. I needed to source my own service after the warranty company wasn't able to find one for me. I was able to find my own service through a local company, and after that, the process was simple and easy to navigate.

Representative was very courteous, clear, concise and professional. It was a smooth interaction as he made it easy to complete a claim as I could not complete it online. Thank you all for What you do. I really appreciate Select Home services and staff for all that you do to make our lives easier.

I have been super impressed with the response time and professionalism of the staff at Select. Select are a bit stingy with reimbursements but the clarity and expertise of the staff keeps me as a customer. They go out of their way to make alternate recommendations when I have an issue that isn't covered.

It was a pretty easy process for turning in claim. Customer service representative accent was a little difficult understanding but we got through it. He gave me direction and a timeline of when I should expect to hear from someone. He gave me my deductible amount to pay to service provider. He showed empathy when discussing my claim.

I was happy with the claims handling of my AC repair invoice. The AC needed service over the weekend and I was able to call a contractor of my choice and was approve for full refund when submitted for a reimbursement. I will continue to be a customer of Select Home Warranty.

The customer service Representative was very patient during the call. I did not know that I needed the name and serial number of my Heating System. I had to go to retrieve that information. He reread my issue to me; then explained the process to me. He also explained to me that I will need to call back with some additional information that I did not have at the time that I had called the office.

My current policy, ** is scheduled to expire on October 28, 2020. Today, I renewed online. The agent called to confirm my online renewal transactions just minutes after I submitted payment. The agent was very informative and helpful in the renewal process. He helped by emphasizing the value of my new 3 1/2 yr policy over my soon to expire 1 yr policy.

David was very professional and helpful. He made good suggestions on how to get my premium lower and was very knowledgeable. He was not a "pushy" salesman! The plan that we agreed upon was the Platinum Care and covers all of my concerns. I went for the multi year plan which was a better deal and has a lower service fee.

Was on the phone with a young lady to file a claim. Explained what I needed and what was going on. Only complaint I have is I don't think she was paying attention to what I was saying because she was asking questions to which had already been stated. Otherwise, Very nice young lady.

So far so good! Bruce was very helpful signing me up. Lots of discounts! I appreciate that I can use my own trusted contractors. Also, I prefer not to use a website to submit a claim. Now I can just call me in submission. In addition, I can sleep at night knowing that I won't have to pay tens of thousands of dollars in repairs.

1. We've been waiting for a month to get our dryer fixed. 2. Today, I spoke to 3 phone representatives. The first and the last were very courteous and helpful. The second was misleading, rude and vicious, as if it is our fault that their technicians don't show up. 3. Taking the rep's name is the way to go.

One of the toilets was leaking. I called the Select Home Warranty, and they were very responsive and locate a contract within 4 hours. The contract came the next day and the problem was solved satisfactorily. The tracking system they use to report the status of the claim is very impressive.

I had a ceiling fan issue, and they responded quickly to reimburse the expense rather than sending a technician. Though sending the tech is ideal, but at least they are clear on their stance of reimbursing the appliance as per their rules. I think it is better to have a warranty for quick response and peace of mind.

I spoke with Jake ** from Select Home Warranty. He has explained the senior citizen 6 year plan and the additional savings to bring my annual premium very affordable. I am happy doing business with him. The plan has no strings attached that will allow me to call any local service engineer when needed and cancel anytime.

Mr ** was Very professional and helpful. Great service overall. He was able to Answer all my questions and was also very respectful. Explained all available options clearly and very quickly in terms of product and explained What payment options based on period coverage in detail. Provided us with new home owners discount as well as was able to extended our coverage from a one year promotional discount to a six year new home owners policy.

I was very pleased with the process of changing our insurance to Select Home Warranty. They were prompt, polite, and worked hard to earn our business. They were able to offer some added discounts to help make the pricing more attractive. We look forward to seeing how the service of the contract works.

I did reach out to Select Home Warranty to get someone to help repair our dryer. It did take about 3 days to hear anything but since everyone is backed up on their end as well as in the technician world, they allowed me to find someone local to help repair my dryer. We are still working through this process but hoping they will actually reimburse me so we can get this fully repaired and back up and running.

It was a nightmare from day one. I can’t explain all of what I went through. It would take too much time. I just hope I can save someone from making my mistake. Please run from this home warranty company.

I just purchased a home warranty and I could not be happier with the great customer service that I received from Select. The price is the best and the coverage SUPER wide! Also the ratings for Select are the highest in the market! Thank you Select and I look forward to many years with your coverage...

I went online to see best Home Warranty companies and Select came up as one of the top companies. Select seemed to have the best deal. I called the number after getting the estimate and all went very well. They did offer a lot of pricing options, I declined those and there was no pressure at all to commit. Explained service well.

My CS Rep was all over this issue. After first verifying my profile info we found the address was not right and fixed. Also the contact phone number was changed to my cell...throughout the call he as courteous and interested in my situation... He got me started and a plumber will contact me to set a date and time. Excellent!

Everything went smoothly, I get a quick response every time I call and I appreciate that. Everyone is always friendly and knowledgeable. I am somewhat disappointed in the small amount I’m getting. It’s impossible to buy anything for $125 it would be helpful to have the money when I make a purchase then send in my invoice. Thank you.

Agent was efficient. They usually get a repair person out fairly quickly. I did tell them of a contractor that I didn’t want because they are scammers. However, that’s who they want to do my job. Misunderstanding? I’ve notified them about this vendor and asked to find another. Many companies won’t work for them due to being paid very slowly. I got a great deal on my policy and an extremely low deductible because I paid for ten years. I ended up getting 13+ years and my policy is transferable which is great!

I was pleased with the knowledge of my sales representative. He was able to answer all of the many questions I had. I was especially impressed with the fact that all repair professionals are all employees of the warranty company and not contractors. I also like the idea of having a dedicated representative that I can contact with any questions I may have.

Each time I call this office I never have to wait long for a representative. They are always very nice and willing to help. In each of my repairs, I am always happy with the prompt response to my problem. The repairs are always done by a very knowledgeable repairman. I would recommend Select Home Warranty to anyone for home repair coverage. The CoPay is very reasonable as well.

Customer care person was very friendly. He answered all my questions. Explained all the benefits and explained term of service. I was not sure if switching service will difficult but he assured me about service. He explained about deductible and gave additional discount to do so. I got an email explaining my terms and service explanation.

This was my first time calling them for a repair in our new house. The customer service representative was very nice and professional. She quickly made a claim and said they would work on finding us someone as quickly as possible. Within an hour the company they found contacted us and set us up for an appointment the next day!

Rep was pleasant to talk to and answered all of my questions. I had been waiting on my contract to be sent to my email. When I received the contract it had the wrong address on it. So I call to have it changed. After the second call the rep changed it to the correct address. I requested a copy of my new contract with the corrected address but still have not received it. I am not able to give a review on services for problems with broken appliances because I just purchased the warranty in July 2020.

When we called we were directed to a person immediately. Not only were they able to give us a better deal that was on the Internet they saved us a great deal of money! I just recommended this company to a friend who is going to sign up today!! Thanks!!

Since I start having Select Home Warranty they have not taken care of my needs. They just take my monthly payment! I have been waiting for them to send me a Appliance tech to fix my washer. Now been almost 2 weeks and no one has shown up! All they say is I’m sorry! They use a third party to set up appointment with service people but undependable service people.

I purchased a warranty plan... I placed a service ticket for my washer to be repaired on September 8th... To this day September 22nd I can't get anyone here nor to help me... They respond to emails saying you will hear something in 24-48 hours but it's been another week.. I rate them as trash. Total trash.

Let me tell you something. I started a claim on 9/5/2020. It is now 9/22/2020 and still no resolution. They keep telling you they will have an answer in 24-48 hours. When you call in they like to say "I'm sorry" but they are not the one without heat or A/C. If you are going to buy a warranty I would look elsewhere, or just don't buy one. WHAT A PAIN!

I called in last Thursday, they issued claim. Said tech would reach out to me within 48 hr. I got Email that had info of tech, reached out to him directly. He said they refuse to work with Select Home because they deny all claims and they don't like looking bad. I'm still working with Select to get a Tech, but I'm not optimistic if a contractor they said they use, says they refuse to work with them.

AVOID THIS COMPANY AT ALL COSTS! Have had this warranty for over a year and every interaction we have had with them has been AWFUL/DIFFICULT or STRESSFUL.

My experience with Greg ** was really nice. He was professional and at the same time courteous towards my needs. He is a great salesman and a real asset for Select Home Warranty Company. I would and will recommend SHW to any of my family members or friends. I am excited that I now have my whole home covered for any future repairs.

I was referred to Select warranty by a family member who has had select warranty for years after he raved about The customer service that he received and how great the coverage was when his stove broke. They repaired it with no questions asked. Ed ** was great! He provided Excellent customer service. He was Quick to respond and he seemed very knowledgeable In the field. He Was able to address all of my questions and concerns. AND I got an incredible deal at an unbeatable price for The full coverage package. Thank you.

I was a little skeptical at first from all the information of coverages and prices. Once everything was absorbed and understood, great value. I have not needed Select Home Warranty services but feel confident they are there if needed. Everyone should compare Select Home Warranty with the more well known, realtor backed home warranty companies.

The service call was really easy and the price of the warranty is reasonable and affordable. It was easy making the service call to and it was after 9PM and customer service still answered and put in a service request for my house. This was great. I didn't have to worry.

The young man that filed my claim was professional and courteous. It took less than 5 minutes to file the claim. Completely Satisfied. I called around 9:30 pm, the next morning I received an email indicating I would hear from a Contractor within 48 hours. Very painless experience, would definitely recommend American Select Home Warranty!

Agent took time to explain the process completely. Answered all my questions and took time to address the type of warranty. Told me what the service charge for a covered item would be. Provided additional options available for my area. Discussed the cost of all my options for purchasing the Home warranty plan on annual vs monthly basis.

The agent was very helpful in explaining the product and all the discounts available. I was shopping around but your company was the first to call me and I went with it as the agent did anything he can to gain my business. Many other companies have been calling since, but I let it go to voicemail as I looked the initial experience with your company.

Lucas was extremely knowledgeable and professional in his presentation of the policy. I would highly recommend him. He went over all the inclusions and exclusions and what they meant. I felt that I had a good understanding of the policy. I felt the pricing was fair for what services they offered.

We submitted this claim at the beginning of June. It is the end of September. I called again today because this has taken so so long. They were able to get a tech assigned today which I am very grateful for but it’s frustrating that it takes me calling again to finally get this done.

Mr. ** was very helpful with me. He gave me all the options and what discounts were available. Have not used the warranty yet but I am sure everything would be fine. He asked me if was was in the military and gave me a discount for that also. He sent me a email right away after our phone call with his contact number.

I was recommended Select Home Warranty by a friend. I called to purchase my new home warranty plan and the service was great. The agent answered my questions and was very thorough explaining the plans available. The price of the policy is very reasonable and the coverage is extensie. I would definitely recommend them too.

Starting the claim process was easy and the customer service representatives were helpful and polite. They provided the information necessary to proceed with the claim, to contact my technician, and to get the approval for the work. The process went smoothly and the approval was completed while I waited on the phone on hold.

Called customer service to get a Plumber. She said we would hear from someone within 24 hr. A Plumber called back but Could not come out for 6-7 days. So they said we could get our own. Called another Plumber and he came out in 2 hours. He fixed the problem at no charge. So Cancelled the claim. If problem reoccurs will call him back again. Customer service was very nice.

Everything was great and smooth. Got a great deal. Would recommend to a friend. Again everything went very smooth and was given a big discount over what was quoted to me on their website. My representative Chase was very good and helpful in explaining my policy and the coverage. Great job to Select Home warranty.

Very smooth and simple. I've had other services but this one was easy and pleasant. I would recommend this to friends and family. This company cover the most out of all of them out there. Super duper happy with this company 10x. Great great great. Not much more to say but one call and the problems go away. The agent was very nice and concerned about the issues I was having. He was also very detailed in giving me what to expect.

The repair of the refrigerator took a few weeks for Select Home Warranty to send a technician due to Covid-19 climate so they gave me the owner's option to use a local appliance technician to service the appliance and to obtain authorization first before completing the repair but at the end approved the claim.

I have filed a claim for my broken freezer 6 weeks ago. First they told me it is a technical problem they won't cover. But according to the technician it is not an electrical problems but the compressor and filter needs replacement which I believe should be covered by my contract. Then I had given them all requested details and have not even been paid for diagnostic visit of the technician I had to find on my own. 2 weeks ago I was told to hear from them in 48 hours. This is very annoying and I would never recommend this company... Stay away, save your money and nerves. Anybody knows a good lawyer to pass this onto??