Select Home Warranty Reviews

My consultant Jamie was very helpful. He explained everything about the home warranty, suggested other coverages and gave additional discounts beyond what I found online. I'm sure my wife will sleep better knowing that everything is covered with appliances, HVAC, and other home problems. He assured me I can use my own service people as long as they are Licensed & Insured.

Zachary, the sales rep was quite helpful. He offered to waive the company's standard 30-day wait period to activate the home warranty. He also offered 2 additional months for the annual warranty if we ordered it the same day. He clearly described the warranty coverage and included the septic tank coverage I requested. While I hope I don't have to make much use of the warranty, it provides peace of mind.

I was having issues with my furnace not working properly during the middle of winter. I reached out to Select Home Warranty and they reached out to me fairly quickly. They sent someone over as soon as they could and they resolved my heating issue within an hour. Everything works great now.

I've looked at many home warranty companies and contracts. Select Home Warranty was the easiest to understand and from my point of view provided the most inclusive coverage. Roof leak coverage was was very important and it is a no cost option. The purchase process was easy and smooth to complete.

The process to order was easy. This seems as if this is going to be much better than the other company I was with for years. The other company, I could never talk with anybody when I had an issue with such things as billing or internal issues. I am excited to work with Select Home Warranty.

After doing a fair amount of research I opted not to renew my policy with my current provider and chose to enroll with American Select. Not only was the agent was patient and very helpful, but it appears the policy is an excellent value considering the offered coverage. For instance, my past provider wanted at a minimum $400.00 more annually for the same coverage but without the roof leak coverage.

Representative was very informative, knowledgeable and helpful. He went through each part of the service charges and redress for any issues. He spoke to me about the different plans of coverage and I went with the Platinum due to just purchasing this home and gave us a great multi-year deal.

I was switching from Home Warranty of America - who were absolutely horrible to deal with- and Select Home Warranty's CS was so helpful and courteous! They also were quite cost-effective! They were also very highly rated. My agent spoke very well and was polite. I am also elated that I actually have a person that I know that I can speak with if I have an issue. With HWA you have to speak with a different person every time and repeat yourself over 20 times. This is a welcome change!

Filing a claim was easy. The only thing that isn't working is the 48 hr wait. It is in the middle of winter and very cold 17 F degrees. The time for them to find a technician should be on the urgency of the situation. Let's hope all else goes well. My husband said he could pay out of pocket and would have had someone out yesterday. So not sure the warranty is worth it. We will see. Thanks.

I purchased the platinum home warranty because it covered the most appliances and systems in the home. I also reviewed the policy about how much was covered. I called to claim on 3 different home systems/appliances but they weren't able to find technicians for two of the claims. Also, when a claim for a fairly new dishwasher required more work (due to high cost of parts and labor) and therefore was determined to that it was better to replace it, we were offered $175 - $94 dollars we paid the technician. When I called to ask for a review of the replacement value, they told me it was the final decision. Please reconsider (what is covered and what isn't as well as what they actually might pay out if something needs replaced) if you are thinking of a home warranty.

Hello. Alex was very helpful to answer all of my questions and concerns to ensure my new membership is all set and clarified the terms!! Looking forward to a better experience should I need service as I had a difficult experience with a competitor. I was pleased to get the bonus offer of 2 extra months free for purchasing the plan annually and the $60 per service call charge (instead of competitor’s $100 charge). It pays to shop around for quotes and to compare terms and fees.

The gentleman I spoke with gave me good, full info in order to make my decision. He was very friendly and helpful. The warranty seems like a great deal. I looked at warranties because we recently had to replace our water heater and it made me think about what if something else breaks.

Awesome Phone Rep and Support! So friendly and got great service plan! Have shopped for other home warranties, and this is by far the most affordable plan too! If you are shopping for a home warranty, look no more, this is it! Sales was extremely courteous, and no lag time to sign up. What a great one!!

Select Homes offers one of the highest rated in Customer Satisfaction Home Warranties in the industry. As I was studying their website, I received a call from Sol, an extremely knowledgeable and courteous sales rep from Select. He took considerable time with me explaining the options available to me and the different types of plans offered by Select. He was able to answer all of my questions and even a few that I did not have but was grateful to know.

I was comparing hone warranty prices online and came through with Select home warranty. Called in to inquire about service fee per call and was offered a great deal. Steven was very clear in explaining the terms and helping me select the best plan. Highly recommended to all friends and family definitely saves you lot of money and gives you peace of mind.

The sales Agent Bruce was very informative, professional and kind. He looked for ways to give me discounts. I was with another home warranty company that was not as welcoming. Good customer service means a lot today. He did an excellent job! Also Having a roof coverage is exceptional.

My representative was more than happy to help me and answer all my questions. He explained how the process works and how easy it is to get home repairs handled. I will definitely refer friends and family to this company. I research the company and they’ve been in business since 1990 and seem to be really growing.

Excellent, timely and professional service. The representative was attentive to my needs and promptly handled and processed my request. I was very pleased with their response time in meeting my needs and their follow-up. I would gladly make recommendation of Select Home Warranty to my friends and family. I will continue and renew my contract in the future.

I checked with several warranty companies and Select seems to have the best deal. The salesperson I spoke to was very nice and knowledgeable about their coverage. Our microwave just went out so I am about to call to schedule my first repair so I will update this review if need be.

The customer service representative was kind, thorough, and understanding. He provided excellent customer care and was detailed-oriented! I left feeling supported with my home systems and appliances covered for years to come.

Jamie was very helpful. He explained all the option available to me and the cost of each. He explained the coverages and that I will get two free months and perhaps one more for my review. He emailed the contract to me already with my Contract #. I look forward to a great relationship with Select Home Warranty, Bob.

I called in for a quote and Richard ** was a great help! He was able to match the price to another home insurance company I had been recently quoted for. He explained to me what Select had to offer and what it covered. Thank you Richard for your assistance!

If you are in the market for a Home Warranty. I HIGHLY recommend you DO NOT choose SELECT HOME WARRANTY. They have been the absolute worse company I have ever dealt with. This week, Tues my water heater broke. So initially I was like no worries I have a home warranty they will send someone things will be ok. BOY WAS I WRONG!!!! At first I thought things would go well, I called. Submitted my claim, the customer service representative was helpful. I was told to wait for an email as my claim would be assigned to a company.

Just started the warranty service with Select Home Warranty. Good service to get the service started. Starting with positive vibe on the policy. The service person Greg did a good job in getting the details of the policy and get me started on the Home warranty plan for me this year.

Such a quick response time! Two representatives called me within about 15 minutes of me requesting a quote. Both explained the plan in detail. The second rep gave me a lower rate so I went with him. This is by far the best deal on a home warranty I found. It has everything included at a super cheap rate. Highly recommend!

I was skeptical about calling but when I did I received great customer service. I was offered multiple choices and discounts. I am so happy that I made this decision to purchase. This decision gives me and my family great comfort in knowing that we have help In the event that something happens.

I'm thankful that I did not simply purchase Select Home Warranty online. Calling their number for more information gave me tremendous savings through the option of purchasing contracts with variably longer periods. The contracts are also fully refundable without cancellation fees. I was tired of American Home Shield's long telephone wait times, poor servicemen that didn't care and didn't fix, then they even had the gall to charge me cancellation fees. Richard ** was exceptionally helpful without being pushy. He gave me a personal phone call to reach him directly also.

When inquiring about purchasing a policy online; I immediately received a call from Daniel. He was both professional and courteous. Further, Daniel answered all of my questions and addressed my concerns. I am pleased with the coverage I purchased and feel that it’s an excellent value. I look forward to doing business over the coming years. Excellent customer service!

I started out online and had other questions that weren't answered on the website. Called the customer service number and finished setting it up with a greater discount going with a 3 year plan instead of 1 year. The representative was very helpful and explained everything and the paperwork was digital so can look it over right away instead of waiting for it in the mail. It was quick and painless and that's important to me!

Customer service was very helpful to establish claim..after calling several times with long wait on line because of Corona virus Pandemic scare. But finally got in touch with customer service representative who was very nice and after required verification it is all set and waiting for service contractor’s phone call.

Mark was very professional and was able to provide us with a policy at a price we could agree upon. We had since contacted my brother in Charleston WV and they too signed up for a home warranty program also. We were satisfied with the items covered and the time constraints of coverages.

I'm a new policyholder and purchased the 5 year Platinum Care plan which I believe is the best value in terms of coverage and premium. The representative that help me was very professional, knowledgeable and carefully explained everything to me. Also, purchasing the plan with a single payment is the best way to go because it provided me with an additional twelve months plus the roof leak coverage for free.

Really appreciate Bruce navigating me through all of the options for our coverage and length of coverage. We weren't pleased with former insurance, always promises, promises. We are new and haven't had to use service yet. Getting 3 years for the cost of two and it lowered the service fee as well. When we do, I will give my opinion.

I was impressed by how professional everyone I spoke with were. He made me feel as if he really cared and I appreciated it. I would recommend them as someone you should check with, especially with all the things they cover. I was especially pleased with all the promotions and specials he was able to provide me that will really come in handy at some point.

They lie to convince you to sign up with their service. After getting the service they refuse to cover the repairs. We were lied to by their sales agent who signed us up for the policy. We got a for a 4 unit multifamily the same week we were closing on the property. The sales agent told us that we could cancel the policy at any time without a fee since they were having a promotion. They also gave us an additional 2-month free coverage since we signed up for a year and paid the premium upfront.

They say they cover everything but they require at least 3 years of maintenance proof. Since I owned my house less than 3 years, they refused to cover the cost. When I was signing up, the agent told me that they cover everything and I would not need any proof for maintenance. They also hired incompetent technicians whose work fell apart in less then 3 months. I would have to pay again to get the same things fixed.

Good company. Initial response when the policy was new was a bit confused. I placed one claim and the response was quick. I had a service person out pretty quickly. It turned out the claim could not be covered as it was an improper installation issue not an actual defect or problem. But response time was good which told me at least when I need them they will be there for me.

I purchased a warranty with this company last year in February. My only attempt to have anything repaired with over 30 days and 6 calls to the company with no resolution. I requested a refund and was only refunded $53 of my $425 I paid to them, without using their service once time. They even charged me a $75 cancelation fee. I will choose American Home Shield from now on. This company is an absolute joke and waste of money.

Select has been unable to provide technicians to come to my home, which is one of the things they promise to do. In the contract (5.4) it states a technician will provide repair within 2-4 days. They do not comply with this. I was instructed by their team to locate my own technician as they were unable to. They also require 3 years of maintenance records on a home I bought only 7 months ago. This is unreasonable and not industry standard. The customer service has been rude, and unwilling to work with me to resolve the issue. I highly recommend that people look elsewhere for true "Peace of Mind" despite their promises.

The price is what you would expect. The service is absolutely terrible. I had to call them several times and was promised a service tech would come out and they never came. I ended up calling my own service tech and then because it was over $100 I had to get permission from them for the service to be completed. I had to pay the entire bill and then submit a form to get reimbursed for the difference. I was originally told that they would send someone out at a maximum out of pocket of $60. Apparently they sell the insurance to people in Wyoming but aren’t contracted with anyone so if you can afford to foot the bill upfront then wait for reimbursement, it’s a good deal.

Again, I got sucked into a worthless home warranty, paid around $1,400 for 4 years. First claim was for a washing machine, they could not fix it so they offered $250.00 towards a new machine. Second a relatively new pool heater about 4 years old needed some parts replaced. You know it, they refused they say due to lack of maintenance they will not fix it, they offered $150.00 a canned reply I assume. My unit was inspected 5 months prior and no problems found, the pool and pool system are maintained professionally on a weekly basis. They did not ask for my maintenance record but based their findings on the two parts that needed to be replaced they determined is my fault. Don’t purchase a warranty Select Home Warranty, you will be at the losing end always.

We bought a very nice 6yo home 09/2020. Have Always used American Home Shield as our home warranty. However, we Switched to Select Home Warranty, as it covers septic systems. We were told this could be a concern here in Oklahoma. Big mistake. Our stove/oven unit is over $1600 appliance. We had to wait nearly 1 week for Select Home Warranty to arrive. My husband sent the picture of the unit, all information and what the electrical/computer component was the part malfunctioning.

I purchased two warranties. Months after I purchasing I submitted a claim. I was told that a service agent would respond within 24 to 48 hours. I called approx. every two days for approx. 3 weeks. Each time I was told that someone would respond. After three weeks still no repairs or even a scheduled date. I requested a full refund as this company was simply a scam only to be told that their contract states that if you break contract you are penalized. They offered me approx. 50% refunds. I have contacted the BBB. Do not fall for this scam. Worthless.

My washing machine was leaking. I called to make a claim. They did not have companies to come and to do the repairs. They informed me to call a company of my choice and they would reimburse me. I had the company to come and they repaired my appliances. Well they never reimbursed me. They said no one should have told me to call an outside company.

No assistance needed as of yet. All aspects of the warranty being covered to this point are intact. Response to a problem has not been qualified as of yet. AS MOST WARRANTY PROGRAMS, THEY ARE THE BEST AND WILL DO WHATEVER IS NEEDED TO MAINTAIN YOUR PREMIUM.

Response for critical HVAC issue was 4 days. Finally told me to get someone on my own, but would not reimburse for a service call. 2 nights spent in a hotel. Calls were endless time on hold. They have now offered a new improved plan for less money!

I recently renewed my home insurance. I have since had two claims- Built in microwave/oven. I was given $100 for the microwave. Problem is microwave and oven are a combo. You cannot just replace one- No expert sent to look at the issue and when I told them just one cannot be replaced they stated $100. I have to purchase the microwave and send them the receipt.

I placed a claim for my washing machine on December 23 2020. As of today January 13 2021 Select has not provided me a service technician. Their excuse is that they are backed up. I spoke with an agent last week and told they would try to get someone out this week. I have a strong feeling I will be changing warranty companies as soon as this problem is resolved. This is unacceptable.

Whenever I call Customer Service they never know what’s covered, I have to look for a vendor and get it approved by them up to a certain amount. I had threaten to leave them but the Sales Rep. lowered my fee and promised me that I would get better service.

This company make promises they can’t keep. They take forever to handle your claim. Every time I did a claim I would have to wait days sometimes weeks to get it fixed. On every item that I needed fixed they had a problem with fixing. They will have you pay your service fee but don’t fix anything, Stay far away from them. They will scam you out of your money. Pay attention to the fine print before getting stuck with this company.. BAD COMPANY.

I recently refinance my home and wanted to purchase warranty protection locally. When I googled home warranties, Select Home Warranty was listed Number 1. Immediately I could understand why. They had me set up with contract in hand within minutes. They are the most customer centered, efficiently and professionally run company I have ever had the pleasure of doing business with.

Alex ** was very helpful and was very good. Before him two people hung up on me. Would recommend Select Home Warranty to everyone because of Alex **. The customer service was great. The value was great and the coverage is great.

Wouldn't you know it a New year's day our thermostat went out. I call Select Home warranty and to my surprise they were open. They took my information and lo and behold first thing Saturday morning I received a call from a technician at that time and made the appointment and I'm very happy.

The agent was able to assign a provider within the same day, who sent a link for me to provide them with my availability to set up an appointment within 48 hours, since my service call was over New Year weekend. Agent was courteous and understood my issues right away.

Definitely it was a good experience, for us it was our first time as home warranty buyers and first time home owners, every thing was was very well explained, the company has great costumer service, the sales representative was patient, he answered all the questions we had and he offered us the best deal for our family. Making the decision was easy.

Our account rep is one of a kind! He's personable, knowledgeable and professional. During our lengthy phone conversation, we peppered him with questions and inquiries re. the coverages and corresponding warranty and premium details. He patiently helped us decide on selecting the optimum deal for us as far as premium, discount offers and duration are concerned. Indeed, he made our New Year's day to the nth degree!!! With that said, we selected a 3-yr Platinum warranty plus pool and lawn sprinkler systems add-on coverage with a single payment and applicable generous discounts. Please be guided accordingly.

Sorry I did not write the name of the original caller but he did an excellent job of going over all the varying methods of coverage and service calls. I felt I knew enough to make a purchase with the information he provided. The only issue I had was failing to get a copy of the warranty and then not having a phone number of the salesperson to call. I had to access this thru my credit card company. No one likes warranty companies, but I am going to renew with SELECT and hope for the BEST.

I have had Select Home Warranty for the past year or a little longer. I called up renew my contract. The sales person was friendly and helpful and answered my questions as well as gave me term options. I have not needed to use my home warranty to date, but feel it is nice to have should I need some sort of repairs.

I found the whole conversation to be pleasant. Miller was knowledgeable and took the time to explain everything to me. Miller also asked questions regarding any discounts that I qualified for. He was extremely easy to talk with about all aspects your product. I found it to be an extremely easy non push conversation.

Lucas was very friendly, and helpful. He tried hard to find a convenient time for us to discuss my needs. He listened, and gave me a number of options. He seemed genuinely interested in serving my needs. Even after I agreed to the terms, and had other questions, Lucas responded to them quickly.

Agent was very helpful on the telephone. This was my first call for service and she took me through the process with care, and explained everything I needed to know. I was very pleased with my first call. I am confident my future dealings with Select Home Warranty will be as pleasant as my first.

I was pleased with Ryan's knowledge about the different coverages. I would like more detail on coverage limits to compare with First American. I was also pleased that I could save money for signing up for multiple years and that I have the ability to cancel within 30 days if I research the company only to find out the coverages are not what I require. I will be looking for an email that gives me the details. Thanks.

I tried to set up my claim online, but it didn’t work. It said I needed to have a brand, but wouldn’t let me select anything. So I called. The tech was very friendly and got my claim submitted quickly. I was pleased with his customer service attitude. I do not know about the actual repair yet. I will submit that once I have a completed repair.

Phone call went well with Richard **. He explained the coverage well and was convincing on the quality. Answering the phone on New Year’s Day was a helpful action to get it done now. The offer to reduce the annual fee by 150 worked for me. With the coverage starting in 30 days, we will be happy to be well covered in 2021.

Just purchased the 3 year platinum plan from Richard. Richard was extremely helpful. I called him back three times with different questions and he answered every time. So far customer service has been excellent. Just hoping the service will be just as good should I file a claim. I will be curious to see if there are a lot of contractors in my area. Richard said there were a lot.

The customer services person (Jack), was super nice and professional, he cares about me and he was looking forward to solve my issues. Thank you!! So he expend time on my problem and try to get a right solution. And he did!! He take care of me so I'm really grateful.

Overall good experience buying the coverage, price was good, service is also not bad. I had first email communication on the pricing and was given a clear quote. Called the sales person and signed for 1 year. There were other plans as well. I selected the platinum coverage, roof was included as a promotion. I purchased stand alone freezer as well for additional 50 dollars.

My sister is a customer and recommended that I call Select Home Warranty. I called to check on a home warranty program.. Jonathan was very helpful and very thorough. He provided a great value for my money and was much more economical than another program that I previously checked into. I will certainly recommend Select Home Warranty to anyone.

NEVER EVER USE THIS COMPANY!!!! They assigned a contractor that could not have a contract with them. Never assigned another one even though I called them many, many times over weeks and weeks. Their excuse was they could not find one in my area. That's a lie I found plenty!! Now I have an oven that the side walls expand out causing the rack to collapse. Most likely due to the age of the oven. Looks like they don't cover that but not sure yet. If it needs replacement it's limited to the depreciated value. What could that be for an 11 year old oven. Guess that's why when they sell you the policy they say the age doesn't matter.

Working with Steven was a total pleasure. From the moment he answered my call he was quick to give me a quote. Additionally, he was able to offer me a special that will save me a lot of money in future years. I was also impressed at the regular special that brought my yearly cost down almost a couple hundred. Steven was extremely pleasant, upbeat, professional, and as I said in the beginning, a total pleasure to work with.

Jeff was very helpful and informative. He answered all my questions and provided additional information I would not have thought to ask. Price was great and I was happy with the purchase. In comparing prices and quotes I was happy to see the rating for the company was high. I would highly recommend this company.

Very fast and easy transaction. Customer service was excellent. This is my third year with this company. I am very pleased with the quality of customer service that is provided to me. The customer service is highly commended. I would recommend this company to anyone who needs a really good home warranty.

I have been thinking about a home warranty since August 2020 when I bought this home. I checked online for deals, and had many home warranty companies contact me. Chase ** emailed me with the best deal, and made sure that I understood what I was paying for. Chase ** seems like a good friendly person, so I signed up for a year. Thank you.

I was very happy with Jonathen **, he walked me through every step, and we decided the 6 year plan was best. Thank you for helping my family feel safe for the next 6 years. It was too good to a plan to pass up on. I hope we can keep doing good business. Thank you and take care.

I was looking for a home warranty for my condo due to some older appliances. I filled out an application and someone called within minutes. They answered my questions and I signed up for their service. This was a very easy experience and I would recommend to anyone out there looking for a warranty.

The representative was very courteous and professional, hoping all goes well. First time using Select Home Warranty, remains to be seen as to how the claim is handled with regards to expedient and service. Will follow up in the future with a added report, to let you know how things went.

I called SHW’s customer service line today to obtain documentation regarding my policy and it’s coverages, and the customer service representative who I spoke with was a great help! They verified my policy information with me, and we’re able to get a copy of my coverages to me within an hour by email. We weren’t sure if we would renew our seller-purchased warranty plan or not. But I am very pleased with my experience today, and will be considering renewing our policy with SHW.

I received a phone call within about TWO minutes of submitting my request for a quote from Select Home Warranty! The rep answered all of my questions, and sent me a sample of their Terms & Conditions immediately. After taking some time to review, I decided to wait another day or so before making a decision, but the rep followed up with a call to me later in the day, and answered my additional questions. The deal they offered seemed better than any of the other firms I looked at, so they earned my business. If their customer service is anything compared to the efficiency of their sales reps, then this will have been a good decision. I was swayed by the fact this firm earned "Best in Service" in 2017 & 2018 by Home Warranty Reviews.

I received a message upon inquiring with Select Home Warranty and returned a phone call to Ian Aniston, with their customer care team. He was very cordial and very clearly explained the policy options, differences in coverage and advantages of each. He answered all of my questions and conducted himself very professionally. I was happy to see that I could choose my own service company in the event of a claim needing to be made.

The customer service that Jeff **, our rep provided was over the top. He explained in full ALL available options to us. Our choice which we could not pass up was Platinum Care. Above all the best option for us which included the 6 year package, one year free and a locked in price thereafter. We received 5 years with one-year free, a senior discount and a lock in for life yearly rate. Who could ask for anything more... Then came the FREE roof leak coverage for life too! I had been wanting to give a home warranty plan to my daughter for Christmas, a new homeowner, and after calling Jeff back I was able to set up a 2nd home warranty for her as well. We are so glad that Jeff took the time to recommend the 3-year and 5-year optional plans to us. They just made sense. Thanks Jeff for providing us with all the options instead of thinking we could only afford one years worth. Now Select Home Warranty has two new customers for life.

I was shopping for a home warranty and comparing different providers. I have found Select Home Warranty but was not sure about the coverage limits. Luckily Moe helped me understand the difference between 1-year and 5-year contracts. I hope I won’t need to use my home warranty but in case I do I feel more confident now.

We had a very good experience with Peter by telephone today, and he described in detail what we were getting in this warranty. He was very helpful with the price quotes for the different options available to us. He answered all our questions so we were able to make the decision to sign up for this coverage. We are quite pleased with his service to us. Marjorie & Richard

I have had a great experience with Select Home Warranty. I would recommend it to everyone that would like to have a home warranty. They are thoughtful, kind and professional. I had no problems getting ahold of customer service when I had a problem or claim. I recommend them for your home warranty company.

The agent truly made me an offer I could not refuse. I enjoyed talking to him and I feel I got a great deal. I feel like the agent really listened to me and was able to meet my needs. I’m very pleased with my transaction. I feel very confident that if I have a break down that my issue will be fully covered.

I had been purchasing/renewing home warranty plans in a yearly basis for 9 years now but I never came across or heard about 3, 5, or 10 years lock in rates plan regardless of always shopping around for best deals for the home warranty plan when it's time for renewals. This would be my first time signing up into a 3 year plan although the 5 year plan is looking good but it's heavy for one time payment only. I'm glad that I signed up for this program and I'm glad I called Select Home Warranty to speak to the representative that told me all about the savings. Thank you.

I received the email and attachment. I was quick on the draw and did not carefully review what was mailed to me. I talked to your sales staff who informed me of my error. I have since began to review your contract and if I am successful I will have a short, one page, synapses.

I was looking for a total home warranty. I researched on the internet and found Select Home Warranty. My salesman was thorough and polite. After reviewing the different plans and price points I was very comfortable choosing. The process was quick and I was able to feel comfortable with the decision I made. Thank you.

Customer service agent was Informative and answered all questions that I had pertaining to policy coverage. It was quick and easy to actually buy the warranty. They did not try to pressure me into buying the policy like some of the other companies that I contacted. I was pleased with the customer service. If they take care of actual claims as well as they did to purchase the policy, I will be happy.

Got call from Select but didn't answer as wanted to see reviews first. Very impressed w/ what I read so joined and then called and changed plan to yearly and got better deal. Spoke w/ Isaac and he was great but a little too aggressive. Waiting for chance to see if I made the right choice.

I’ve never had a home warranty before, so spoke to friends, read reviews and checked prices. Greg ** explained everything to me and I will write more after my first call. He pointed out that I could save more by getting the 5 or 3 year contract, but I’m on Chemo, and right now can’t handle that and he respected my decision. After I’ve used their service I. Will definitely write more, but at the time I have not had any experience I can write.

I am a new home owner of an old house and I accidentally forgot to indicate this, naively, on my online form. I was very grateful that the representative caught what I said (first time new home owner) and updated the plan to get me a better deal. From my own research, this company was the best value for the money, and the fact that they gave me the best deal available was reassuring. I have not made any claims yet (<30 days so far), so I cannot speak to that portion yet. So: good experience so far - hope it continues. Honest review provided to receive an extra month free.

Hold time and response time with the technician doing the repair were very good, diagnosed repair was approved very quickly and the technician said it was the most positive experience they had had with a warranty company. I am very pleased that you have the reimbursement option since it gives me the choice of repair companies to be able to get the fastest service possible.

Salesperson gave me all the details of a contract. He was respectful and acted in a professional manner. I was thinking about the 3 or 5 year plan, but decided not to participate due to cash flow. We are on a fixed income and need to shop wisely. Your salesperson was respectful of my situation. Perhaps next year we might consider a 3 or 5 year plan.

The call was quick and to the point. It was an easy process. The Representative was very nice and helpful (knowledgeable). Plus the policy (Premium) I purchased was cost effective, especially during these trying times and economical (COVID) hardships. Thank you all for being so flexible, supportive, and welcoming me back!

I was shopping for a better home warranty policy for my primary residence and my rental. The service call I received from Select Home Warranty was courteous, professional, and was offered a few options on cost and coverage. I selected their service and am very happy with this decision. I would recommend this home warranty to anyone.

I can't recommend Select Home Warranty highly enough. After 10 frustrating years with AHS, I searched for another home warranty company and Select had the highest rating I found among all different companies. Daniel ** was a pleasure to deal with; no high pressure, extremely knowledge & offered me several different plans to chose from. The fact that Service Home Warranty will allow you to use your own licensed & bonded repairman is a terrific plus. And, their monthly fees are quite a bit lower than AHS.

I was have issues with my furnace, and called my local repairman. I had forgotten about my warranty. However, when I called they said no problem. They asked me to call them when my repairman did his assessment. He told them what the problem was, gave them the information on my furnace, they requested pictures, maintenance records and invoice for the service call, via email, which I sent. I did have to give them a follow up call. Turns out it was just the thermostat. One day later I received an email, saying they would reimburse me for my Thermostat and a portion of my service call. All in all, I came out a winner.

Sam was most helpful in answering my questions with non-pressure information. He offered several attractive offers for which I was qualified. He explained the terms of the coverage clearly. The entire experience was conducted professionally and in a timely manner. Sam was respective of my questions and did not try and talk me into anything beyond what I desired. It was a pleasure doing business with him.

I chose Select Home Warranty based upon the coverage and prices they offered. The first time I made a claim I was in for a big surprise. My garbage disposal was leaking and I was told they would send me a check to reimburse me for a new garbage disposal. They do not send a repair person to install the garbage disposal - apparently that is not covered in the contract. When I called to complain they told me that section 8.3 of the contract states that installation is not included. Also - they only reimburse you for the depreciated amount of the product they are covering. So if your oven breaks and you need a new oven - you will only get a partial amount for the oven and you will have to install it yourself. Their claim that items are replaced or repaired with a copay are not correct. Be very wary of using this company.

The CS rep was very knowledgeable, he answered all the questions I had about replacing units, he told me that they pay $2000.00, he explained how long I would have to wait to get service unless it is an emergency, he applied discounts and he offered me more discounts if I wanted to signup for the next 5 years to lock in a good price, I was very pleased with what he explained to me.

Representative on the phone was very professional and helpful. I called to make a claim and re rep was very helpful. She guided me through the whole process and told me to expect an email with the contractor/technician details. They couldn’t find a technician in my area, I had to get my own technician but my claim was fully covered and approved.

Call twice and talked with 3 different folks. Calls were answered promptly and all 3 folks had great customer service skills, answered my questions and represented the company well. In a world where we are often kept on hold or need to enter a dozen prompts, both of these calls were very pleasant.

The salesman was helpful, relational, knowledgable, and informed. I was able to save good money by paying up front... an option I did not know existed. I own four homes and have SHW policies on all of them. Affordable and practical... highly recommended. Make sure you ask for Richard... He'll take good care of you.

Select Home Warranty was able to not only keep me at the same rate I paid last year for the same excellent service I enjoyed, but also able to offer me a lower rate for a six-year fully transferrable agreement. I couldn't be more pleased. One of their supervisors even gave me his direct line to call whenever I have a claim--a nice personal touch.

Easy to purchase the home warranty. Agent was knowledgeable of the coverages available and could answer all the questions I asked. I have not used my warranty yet so I cannot comment on that at this time. However, it was an easy process to purchase the warranty. There were many different types of coverages offered. I choose the plan that covered all systems and all appliances. The service fee was the lowest with all the companies I received quotes from. After the purchase, they sent me the entire policy and exclusions as well.

Was very pleased with the salesperson. No pressure, but very clear description of all my options. Answered all my questions. Very affordable, easy to understand policy of how everything would be handled and felt very comfortable in purchasing this plan. I would recommend Select Home Warranty to anyone who is considering a home warranty.

Jake provided excellent customer service by assisting me in selecting the optimal plan for my personal situation. The process was straightforward without any sales pressure. The claims support personnel, Rem and Soc, were expeditious in locating my account contract, and diligent in explaining the claims process and options to my satisfaction. I bless my lucky stars and the Navy officer who referred me to Select Home Warranty!

1st Contractor never showed up... He was a 1 man show trying to do too much and did not show up or call after I reached out to him. 2nd Contractor came same day, showed genuine concern. Drain Doctor I would recommend. He did all he could to assist and gave recommendations and offered suggestions to prevent future problems.

Good customer service and fair pricing. All my questions were answered properly. The customer rep was pretty knowledgeable and provided all the information. I was able to purchase the 3 yr plan and I got a pretty fair pricing. I would recommend the home warranty to my friends as well.

Select Warranty is a great company. They cover roof leaks, etc. under their platinum package. Exactly what I was looking for!! The agent who set it all up was named Isaac. He was very knowledgeable, very personable, and seemed very honest. I asked hard questions. He answered, no problem. A+ customer service!! I got a great deal that is all paid for until March 1, 2027. I’m absolutely satisfied!

I enjoyed setting my warranty up and the protection it will bring me. I would recommend this company to anyone looking for such a service. They have a great support staff and Ed, my policy advisor was very knowledgeable and helpful. There were more options he gave me and I stayed with my original one and he didn't pressure me at all to go with the more expensive one. Very good business. Thanks guys!! Looking forward to not needing your services, but if I do, good to know you are there.

This company is the worst!! We had our first claim, a broken fridge. It was on a Thursday and according to the claim department we will get an email with contact information for technicians that will take a look at our fridge. After the call I received an email that it will take up to 48 hours to get the technician information. On Friday we still haven't received anything. When I called again they just said that we have to wait, can't help us and sounded pretty annoyed. On Saturday still no email, called again. Again, we have to wait, there is nothing they can do...blah blah blah. Mind you, we are without a fridge now since Thursday early afternoon.

I'm not really sure if home warranty companies EVER get good reviews, and there's no exception here. I'm sure Select tries to do their job well, but they're just too big of a machine to do it efficiently. I had a warranty for 3 months, and used it 3 times. The first time was for the toilet and while they connected me with a contractor within 24 hours, the contractor completely flaked and never showed up. The second time for the dishwasher, in addition to the $60 visit fee, they charged an $85 installation/labor fee. The installation/labor fee is mentioned nowhere in the contract.

Select Home Warranty is the worst company ever. They have fraudulent practices. They convince you to sign up for VIP and Premium packages and they fail to deliver the services they promised. They denied my claim AFTER I paid it and AFTER they approved.

I got this home warranty for one year and was happy when they said they will give 2 extra months. After couple of months, got a problem with my washer, filed a claim, to my surprise they said they would only give me $100 towards the fix/replacement. Was not happy with the response and asked, "What is my refund if I cancel the warranty," customer rep said he will get back with the refund then I can decide. Later after a week or so I learnt that they cancelled my warranty without me giving approval. Called them and get very rude response, they won't reinstate my policy as it is already cancelled. Told them I did not approve cancellation. They sent a check for 1/5 of what I paid as refund, this is within 4 months of signing up the warranty with them.

Their cheap price is very tempting but they don't fix repairs that is covered by their plan. My coverage plan is Platinum Care with Pool and Roof leak added. I submitted a claim for my broken washer on 08/11/2020. They sent a technician on 10/20/2020, after almost two months. I have kids so these two months were very challenging for me and my family. The technician looked at the washer and said the motor is bad and either the motor or the washer has to be replaced. Cost to replace the motor is ~$750.

Buyer beware, not an honest company. They are thieves. There is no point to use this company, they put you through torture with documentation requests but do not reimburse claims. I was not able to cancel policy. What a nightmare.

Purchased the platinum plan and have my first claim, washer not working. I’ve been notified that they are too busy to provide/schedule a repair. What, really? They told me to find someone myself, get them to house, call Select for approval, etc before having service done. Once approved I have to pay them then file for reimbursement. One of the reasons I purchased their plan is so that I wouldn’t have to do what they are forcing me to do. If they don’t have service for my area they shouldn’t be selling policies here, period.

Second, it is impossible to find someone that is willing to work with them ( which should be a red flag). Third Do Not let them talk you into calling your "own" technician because you will find out the hard way that they do not reimburse for "out of network" technicians, which by the way it says absolutely nothing about out of network technicians (per Gabriel a claims supervisor) in the contract. I called a tech. At their recommendation and was stuck with a service call.

We had a leak in our roof that need immediate care. Select Home said they would find a plumber in 2-3 days. Of course, they would not pay for the damage caused by an ongoing leak or the cost of having no water in the home for days. When we hired someone ourselves to deal with it immediately, we called to get approval and they had no one available to approve it and never returned our calls. When we submitted the bill they denied it and refused to discuss it. Total scam!

George ** was extremely helpful by answering all of my questions to the fullest. I appreciated that he was respectful and responded to a number of my questions as saying, "That's a very good question." He also gave me his phone number to call if I needed anything or had more questions.

I am writing a review for Select Home Warranty concerning my one and only claim that was filed. I purchased the home warranty in March and have not filed a claim from the company until this week, December 2020. When I purchased the plan they were big on if you have your own service company, use your own service company. I chose this option because the company they picked for a washing machine repair would be 7 days before they could get to just diagnosis the problem. I needed someone sooner, so I decided to get my own company. I was told by Ron ** "that have your repairman come to your house, call me with the diagnosis and we will approve on the spot and that is that".

I would like to thank Select Home Warranty for for helping me out getting a good home warranty service with wide warranty coverage at an affordable cost. Actually, the specials they were running were also so attractive! I also appreciate the good customer service and support I got from Jamie especially on regards to going over multiple options available to go for.

I was very pleased with David ** professionalism and customer service. He really seemed to have gone above and beyond to help me get the package and contract that suited not only my needs but also my budget. He was patient with me, clearly explained and answered all of my questions and reached out to his supervisor to tailor a contract that worked perfectly with my needs.

Filled out an online brochure and Ray called me after I submitted. Ray was able to tell me about the coverages and make sure I would be getting the right coverage for my specific home. Ray offered me better and more options than my current home warranty company. This is why I chose to switch to Select.

My Warranty Rep (Ed **) was the best. No hassle, accurate, detailed, and delivered as discussed. Sign up was flawless, and I'm looking forward to working with Select. Used other companies in the past, but none offered everything that Select Does for less than the others. I will definitely recommend my family and friends switch to Select. Thank You Ed.

Had shopped for a warranty for a house I was closing on in 2 weeks. As a former Realtor I had narrowed my choice to 2. After comparing the coverage and price, it was a no brainer. Select Home Warranty was head and shoulders above, then I saw the reviews. I called back and changed the coverage from 1 year to 6 years, locked in price and coverage. Imagine peace of mind for the NEXT 6 YEARS!!!!

Jake was nice, upbeat, and answered all my questions during the setup. The price seemed great for all the services that are covered. I got the platinum package and I would recommend to any new homeowner for peace of mind to know that it will be a flat rate of $75 to repair or replace, rather than getting hit with unexpected repair expenses.

Sales rep was courteous and had several options available. I switched from another warranty company due to poor customer service. I had been with my previous warranty company for four years, but after my recent experience with a claim, I found Select may be able to offer me a better experience. After researching and reading reviews, I chose to go with this company to meet my needs.

Hi, I want to Thank Sam for his assistance in helping me to understand, what your Company does. I found his explaining everything I get for my joining your Home Warranty and what it will do for me. I understand I get worry free repairs on so many home appliances, and plumbing and so many other repairs. I think it is great for me, Thank you.

Ben ** was great with his sale pitch and very determined not to let me go and give me a very fair rate. He's respectful and mindful of all the services that the company offered, he also locked me in for a rate that can not be change for as long as I keep my contract, thanks again Ben.

Greg’s professionalism and overall knowledge of this service was excellent. He sold me on all of the features and the money back guarantee if I’m not fully satisfied with any part of the contract. I really like the VIP option which gives 24 hour claims service and for 6 years! I couldn’t refuse this amazing offer. I hope the service is just as great as Greg promises. Thanks!

I am impressed with their level of customer service. Their customer service representative did a great job trying to save me money. I like their platinum level package. My neighbor had nothing but good things to say about their service. They appear to offer tremendous value for the price. I like that I’m able to transfer the service if I move or sell my home.

Agent David was helpful and patient. Indeed, after the first call, I checked out all of the company suggestions provided on the comparison form I found on the Internet. All of things David mentioned on my first call were honored on the 2nd call to sign-up. The company offers some unique benefits (such as service company selection) and a long-term contract. David also pointed out additional benefits offered to seniors and veterans. This was much appreciated.

We changed our home warranty company because they would always say, “Sorry that isn’t covered under your policy?” I spoke with a sales agent who answered all of my concerns and gave me several options, all of which was better than our previous company’s contract! So we signed up and now several months later, I sort of panicked as I could not find our contract? I saw when we paid and the amount, so I called and the rep was very kind and found us almost immediately, and emailed me the contract and 5 minutes later, I am now pleased with our choice!

I called in to inquire about getting only AC & HVAC warranty for my house and because Isaac was so good at his job explaining the policies and the bonuses and how I would be saving money year after year I ended up purchasing a 5 year + 1 free year platinum plan. 6 years of coverage for all my house items!! Loved how patient he was and answered all my questions.. Good Job.

Affordable home warranty, I’m covered for 3 years 1/2 for a cheap price. Like it covers your main components in the house! Thank you guys for the rate, talk, very professional. I would recommend this warranty company to any of my friends! Thanks again! I appreciate the talk. Call them ASAP! They’re affordable, don’t miss out.

I was fortunate to work with David ** over the phone regarding my home warranty inquiry. He was very personable and helpful. Not only did your company have the best rates but also got great reviews and offered an extended rate plan to ensure I would get those rates for years to come. This was a great experience and will definitely recommend this company, and David, to anyone who asks.

Customer service representative was very friendly and did everything he can to save me money with multi-year plan and by choose the right plan for me. This lowered my annual contract amount and service fee/deductible a bunch. Overall experience was great and would defensively recommend Select Home Warranty to friends and family.

The representative was informative and helpful when I was making my decision to purchase home warranty coverage for my home. He answered all my questions and provided a full overview of the warranty coverage. I would definitely recommend Select Home Warranty to friends or family looking to purchase home warranty coverage.

Mr. Jeff ** provided me with excellent guidance during my purchase of the Platinum Home Warranty offered by Select Home Warranty. He explained, in detail, what items were covered and the related cost of the plan. I'd deal with him and Select Home Warranty in the future for my needs.

I am glad to have good home warranty policy for long terms, hope I will get what they mentioned and assure in terms of support, service and on time replacement whenever needed with a peace of mind. Initially I was buying for 1 year but keeping on trust I spend a lot amount for full 3 years with 6 months compliment.

Agent was very informative and gave me options of savings. He sent the information regarding the contract on my warranty by email. He explain my questions about home coverage and the cost I would be responsible. I decided to select the platinum plan base on my home needs. This plan has a very good coverage of items in the home. This is my first with Select Home Warranty. I plan to continue if Select Home upholds their end of contract for the next year.

The person I spoke with was very upfront concerning what Select does and does not offer. He found a discount that applied to every question I asked, even for a more unusual coverage for my yard sprinkler system. I called back with an additional question after signing up, and got an immediate positive answer from a different representative. Everyone I spoke with was very pleasant and helpful.

I selected a one year home warranty plan. The representative was very knowledgeable and reviewed prices for additional years coverage. As I explained to him, I was interested in the items covered and the year price. He explained that by paying on the yearly basis, would get 2 extra months of coverage. I committed and am very satisfied with the service I received.

Ray was prompt on returning my call to make sure I was signed up with the correct plan for me. I chose the platinum plan and Ray made sure I understood all my coverage and how making claims works. He made sure I was comfortable with the plan I chose and I even signed me up for additional years due to the savings involved.

Jamie ** was very informative. Polite and explained everything very well. Was knowledgeable and patient. Got me a very good deal. Would recommend him to my family and friends. Told me about various options. Went out of his way to be very helpful. Was very prompt in sending me a confirmation email.

Ben was great to work with and helped find me not only the best rate but also what was best for my needs! We went through the different coverages and multiple options and ultimately landing on the best fit. I would definitely recommend him for anyone needing a warranty or purchasing a home!

My kitchen sink would over flood EVERY TIME I would use my washing machine to wash clothes, so I placed a claim on November 11th and no one reached out to me so I called them. They had everything in the system as a claim December 2nd, the 1st contractor from Northstar reached out to me via email to schedule my availability. I gave them my availability and when I called them I got no response, I called SHW to see if they could assist. They called and gotten no response as well. So now they assign me another contractor on December 3rd and I did the same exact process.

Just committed to the six year coverage. Best coverage in the market with an awesome cost. Would recommend that all inquiries consider this plan especially if you are a senior on a fixed budget. Noah the representative was very informative and patient with all of my questions. I will be recommending this plan to my neighbors.