Select Home Warranty Reviews

My A/C unit in my house stop working abruptly! It's at least 83 degrees inside or higher. When I called and talked to the representative he was very polite and understanding. And took good care of us, now we're waiting on a call from the dispatcher. Hopefully they can get out here tonight. Thanks a lot.

I was very pleased with my interaction with the sales rep when inquiring about a Home Warranty plan for my rental. I was offered significant discounts for an extended program of coverage. Information was clear, and terms regarding payment, coverage, refunds, and savings were well explained. I was pleasantly surprised and the process was swift and easy.

The representative was extremely helpful, patient and thorough with his help in acquiring these services. He made sure to explain billing, contract and even offered additional ways to save. I look forward to having this company help with any repairs that might occur! I feel as if the coverage, price and fee for service orders is fair and affordable. The coverage is more inclusive than other companies I have dealt with in the past!

The customer service support provided was very helpful in helping me to understand what I needed to do to obtain the necessary coverage for getting my ice maker covered. I was transferred to the necessary department without waiting for a long period of time. Each customer service person I spoke with was understanding and very polite.

The sales agent was courteous, patient, and very knowledgeable. Offered me many different plans and ways to save more money. The plan seems well worth the money, and it gives us peace of mind to know our home is taken care of. We've used this company before, and never had issues previously. We're excited to have another home warranty.

Used the warranty for the first time...So many calls in and no responses. Very frustrated. Promised a call back and nothing. Meanwhile we are suffering with no a/c in Texas. This company is great when you are purchasing the warranty but then leave you high and dry when you need to use it! Do not buy from this company!

We had a few miscommunications in the beginning getting the service set up but in the end it was resolved with the representative being calm and courteous. We got the contract we needed and all the services covered For our new home. The representatives handled all of our needs in a timely manner.

My representative was very polite and respectful. Attentive. I thank you for the service. I appreciate the communication and I am grateful that you guys are here to help me. I don't have the time or the money to fix some of these problems. I look forward to your future assistance.

Select Home warranties contacted contractor to repair my air conditioner. The contractor never called. I called contractor. They said they would schedule a time for repairs. They did not schedule it. I called select home again and they spoke to contractor and straightened it out. Contractor will call with time they will be out to repair air conditioner.

I found Select Home Warranty was priced aggressively compared to other insurance companies I researched. I was even able to have my pool equipment covered for a small monthly fee. I am looking forward to now enjoy our house and pool without the worry of big repairs!!!! Thank you to the team at Select Home Warranty for making onboarding so easy!!

June 27, upon finishing with me on details of the former claim, giving me peace of mind on that matter, Andrew connected me with another customer service rep, that being Tory who assisted me with this claim. I was very please with his assistance and service on this claim. Thanks Tory! Sincerely, Virginia ** 6/29/2020

I contacted Select Home Warranty because I was shopping around for a good renewal rate for my home warranty. I contacted several servicers and was not happy with their quotes - including the company I was with. Within minutes of contacting Select, I had a quote that fit my needs and program terms were great. I received a better rate than the company I was previously with and I am very happy.

It was a pleasure working with Bruce and he was very knowledgeable and helpful with this process. He explained the full process with all the details. He was able to get me the best rates and incentives he could. I wish more people was willing to help out as he was. Thanks again Bruce!!

Some of my fuses are apparently blown as outlets in bedrooms aren’t working and WIFI is out too because router can’t be plugged into working outlet. I filed claim late last night and have been contacted already by a local electrician to solve my problem. Hopefully they can come today or tomorrow.

The claim department responded quickly. Easy to file a claim. The service is 24/7. I called in around 1 at night and they were still open. I was having a problem with the online claming but they help me over the phone. Thank you so much. Highly recommended to you purchase the select home warranty.

Overall, we have been pleased with Select Home Warranty. However, we have not been satisfied with the caliber of the service repair people sent to our home to make repairs. Most are not from the area and do not speak very good English. We have had issues with several repair persons in that one person exacerbated the problem causing additional damage to our appliance and another complaining that the distance was too fa for him to travel.

I am satisfied with my experience with Select Home Warranty Program. My garbage disposal went out and they approved replacement the same day. The customer service representative was very patient and courteous with me through my confusion and many questions. I would definitely recommend this company to my family and friends. A+.

Select Home Warranty offers discounts that I can appreciate like the multi-year or multi-home plans. The prices and services are actually better than the previous home warranty company that I have been with for years. I also appreciate the knowledgable sales representatives who were quick to respond to my emails and phone call.

Agent was good about answering questions and helpful. I'm glad I looked into it and am hoping that it will be as good as it seems. Thanks for offering this product and I hope that you don't raise the rates every year so I can stick with you.

Richard ** had a great personality. Explain the policy very well. Great salesman. Looking forward to doing business with this company. I said I had good ratings. Thank you. I switch from American Home Shield to this company. I feel confident that it will be well worth it. I plan to be at this house for the years.

I have just changed warranty companies and Select is 100% better than last company. Everyone in customer service are helpful and get the problem solved!! I am going to be delighted with Select!! Their prices were very reasonable and explanation of benefits excellent. No more worries about appliances, plumbing etc.etc. Thanks Select!

Sean provided excellent and timely service over the phone and thoroughly answered all my questions. The service is cost effective and provides a high degree of coverage for the home. I also appreciate the high consideration and options the company provides for military members. I look forward to a good relationship with the company for all my needs.

He was very helpful! He did everything to make me feel right home! He did his best to help me in any way he could! I was wanting to take the yearly but was not ready to commit! And he even got it lowered for me but I still not commit! He was the best! Thank you!

George did an amazing job walking me through this whole process. As a first time home buyer, he was sure to give me all available options for home coverage. George answered all my questions quickly and thoroughly. The process was so smooth and stress free! I'll definitely be sure to recommend Select to any friend or family in the future.

It appears that the entire claims department has been outsourced to the Philippines. While these agents do speak the English language, the department as a whole seems to miss the urgency of a claim. They seemed to think that polite appeasement and apathy is a good substitute for accurate information and accountability for a claim. It took at least 2 weeks and calls with close to ten different agents and supervisors before a decision was made to deny a claim for A/C repair. I was misinformed regarding the information that was needed and in the end told it was a problem with the Freon that was not covered. Two weeks without A/C in the hot summer weather when the decision could have been made in two days.

The Agent was really transparent and clear about the policy amounts. I am very satisfied with the customer service. I do hope it continues that way and will update as I learn more. The company seems to have the best service for the best price. The policy arrives very quick. I totally recommend this company.

My AC wasn't cooling properly so I called and they sent a technician. When they found out the coil was the problem they stated that my policy wasn't active. They said I have to wait 30 days for my policy to be active from date of payment. I had paid April 21st, my first claim was June 9th. Clearly more than 30 days... THEN I called again for the same issue 2 weeks later. Technician stated that they would submit the claim again. Now the technician refused to do work because they owed him 4 months worth of work. When the technician agreed to do service, SHW stated that the technician had stated that the system was rusty and old so now they wouldn't pay because of lack of prior service and Maintenance. Keep in mind the technician NEVER SAID THAT to them. This company works and will get you on all the small print to get YOU to pay for everything. They will try to close your case ASAP and good luck trying to reopen the case. STAY AWAY.

I placed a claim for my swamp cooler. It took company 3 days to assign my claim. Then they sent a company that didn’t work on or repair swamp coolers. I called while that company was still here. I was told they would send another company out. Yet that would take 24-72 hrs. That never happened. They first sent an email stating I had not properly maintained my swamp cooler and it wasn’t covered. I asked for a copy of the company they sent out report. Select Home Warranty never provided this to me. I filed a complaint with the BBB on the company they sent out. That company made contact with me and stated they had not filed a report that Select Home Warranty told them to let it go and do nothing; That my product wasn’t covered. Then they sent me a second email stating that replacement wasn’t covered under my policy.

Very disappointed with this company - IT'S A TOTAL SCAM - bottom line when you read all the "fine print" in Contract...they won't cover anything - you're stuck with $10K bill and they offer $200 (courtesy offer) is what I was told by a Manager in Resolution Department and the same by a Corporate Manager who called today to ask why I reported them to the Better Business Bureau. Read all the reviews people!!!!

Company appears insensitive to issues created by damage appliance in providing prompt technician response. AC system broken and in home temps were 86-90 degrees. Despite repeated calls for prompt repair actual approval was recd almost 48 hrs after report. This is within their guidelines but unacceptable based on issue.

We purchased the Platinum policy because our home was built in 1985. Our water heater is old and quit working. The technician that was sent out by SHW said the water heater was "shot". After being without hot water for 5 days, the claim was denied due to the water heater "leaking". How does a broken hot water heater not leak? Super deceptive.

While selling policy, they make promises but later they do not care about them. They do not have collaboration with good technicians. I raised claim for HVAC cooling and I was assigned the technician who doesn't show up three times in a row. Every time they keep rescheduling the appointment.

This company lies, steals, degrades you, and is a complete scam. Everything about this company says it does for you is an outright lie. Customer service is terrible. I couldn't understand anything the agent said. Even canceling is a major task. STAY AWAY!

I bought into the hard sell of the sales person to prepay a 3-year policy. Historically, I have never made a claim on a home warranty and just had it for peace of mind. After purchasing this home, the outside temps are above 100F and the AC is not functioning. I submitted claim and received an email that they would respond within 24 hrs. They did NOT. I called and they said that they are reviewing my policy (which I purchased top level coverage) and they would get back to me in 1-2 days. This is still not sending someone out to service the AC. I will update this review later after I see their actions. Currently very dissapointed.

Waste of money. This company denies all claims. Horrible customer service. When you call you will be put on hold forever and nothing ever gets resolved. Worst company. They should not have your approval.

These people are shady and do not pay out on claims. My aircon needed a new capacitor 2 months into a warranty after purchase. They claim It’s a maintenance issue and cannot cover it even though the contract they sent to me says otherwise and has emailed them about it directly, When I call for help customer service now place me on an infinite hold whilst waiting for a manager then hang up on me. On a separate occasion the contractor for my garage door had a total work bill which came out to substantially less than my call out charge. He felt uncomfortable overcharging me so phones Select Home Warranty for advice. They told him he should overcharge me as per my contract and take the extra money. To his credit he felt uncomfortable with that and refused. Do yourself a favor and save your money. They won’t stand by their contractual obligations.

Select Home Warranty approved my claim 10 days ago - after multiple calls, I can still not get them to send the authorization code to the vendor. I called the other day and was put on hold for 2+ hours. Such a headache to file a claim and have repairs done with this company. Would not recommend Select Home Warranty.

I did a lot of research on Home Warranties and found Select to be the most affordable with the best coverage plan that suits my needs as well as my family. Sam ** helped me understand what plan would best work for my situation. I am purchasing a bit of an older house and know now that I am covered as well at peace of mind. And it was easy and inexpensive to add the pool to the contract along with roof leak. You're the best Sam. Thank you for helping me understand and plan out the next year's safety for my home.

I have been pleased with Select Home Warranty. They are quick to respond to service requests. The technicians they send are knowledgeable and get the job done. The phone personnel are always polite and helpful. It is easy to navigate the website and to put in a request for service online.

When we call the customer service at 7pm there still have people to pick up the phone and answer our question in a really short time waiting, very nice and Helpful. I am very satisfied with the customer service. The email telling us will connect us not more than 48 hours, I will follow up and review later.

I suddenly had my garbage disposal started leaking from the bottom on a weekend and needed to get the same replaced. Bought a new one from Costco and called in a local plumber to help with the replacement. Called SHW afterwards and informed of what happened. They were able to understand the issue and process the claim in a matter of hours. Great service for the price!

I filled out my claim, however, I had left off some information. They politely called me and asked for the additional information. I have difficulty understanding, I asked the tech that I was talking to to please speak more slowly. He did, and, with patience, worked with me to get things completed. It was too late for them to find a person that I needed for repair, but, he promised it would be taken care of in the morning.

I was looking for a new home warranty provider. I entered my information on-line and he emailed me. I called him to get the information. Jeff made it easy to talk to him and he answered my questions with ease. I have two properties and bought the extended warranties for both. If it weren’t for Jeff I wouldn’t have been able to save money in the future. Jeff is top- notch!!

Noah was my sales rep and he was awesome, Noah was very patience with all my questions and he answered my emails in a timely fashion. My experience with Noah contributed to my decision in purchasing the home warranty. I truly hope I will be as satisfied with the warranty as I was with Noah's professionalism.

Representative was excellent altogether: calmly responded to my concerns/skepticism (I am former AHS) and was an effective salesman with extended offers. All other ratings here reflect high-expectations. The sales call quality of customer service 5 well earned. Value, very fine so far and coverage good but I haven’t yet read the fine print.

I was so please with how fast they were able to get someone out here. Service like that is what keeps customers for years to come. Being that I am recently new to the service, I wasn’t sure what I was going to get. Overall very pleased. I am looking forward to continued great support.

When our furnace and AC stopped working we were so glad we had purchased a policy to cover these type of expenses. Great customer service, easy to contact. Prompt response. Helps to have peace of mind. Although we haven’t had any work done yet based on the customer service we have received so far, we have faith that all of this will go smoothly. These expenses can blindside you and be so costly. Having someone have your back makes getting an additional home warranty.

I called Select Home Warranty to get a quote. The gentleman I spoke with was very courteous and informative. The coverage was exactly what I needed. I signed up immediately. I'm happy to give a positive review. I will be happy to recommend Select home Warranty to my family and my friends. Thank you, VP

Professional and courteous when answering questions, was told AAR would contact me again within 24 to 48 hours. I have not received a call from the technician. My upstairs AC stopped working 12 days ago. I would appreciate a call from the technician and SHW on the status of my claim. I have called SHW several times about the claim. Still waiting to get a return call. Thanks.

I needed a home warranty for a house that I'm buying. And after doing some research, I found that Select Home Warranty covered everything I needed without excessive exclusions. The customer service rep was professional and gave me multiple options to choose from with multiple discounts. The price was great too. As I hope I never have to use it but I feel so much better knowing that I am covered.

I called Select, they answered the phone, got a technician, emailed me all in about 3 minutes. That meant a lot to me seeing that my last home service would take about 5 to 7 day to talk to answer my call. Every time I called on them they came through with satisfactory service. Thank you, Terry **.

Called about home warranty for the house we are purchasing. The Representative was knowledgeable and very helpful. He Answered all my questions and helped me select the most cost effective solution for us. He also Explained how the plan works and what waiting period there was for coverage. He Also explained the cancellation and refund process.

I have not been pleased with my current HOW company. In my research quest, I kept seeing Select Home Warranty surface as extremely service oriented at a reasonable cost. The moment I requested a quote, I received a phone call from Alan **, Accounts Specialist. Alan was very patient and thorough with his answers and explanations to my questions. The coverage is tremendous and affordable...less than half my current annual premium. The sign-up process was easy and quick. I truly believe I have made a great decision! Thanks!

The dishwashing machine suddenly stopped working. We called Select Home Warranty, and were asked to submit an online claim. I did but nothing happened after several attempts the following day I called, and yes they had got the 3 claims. Every was very quickly cleared up and I was given a claim number. I am happily looking forward to a repaired machine, Thank you Select.

So far so good. Haven't made a claim yet. I will know how it goes when it happens. I am hoping for the best. We shall see. Glad they cover pool and sprinkler. Many do not. I had very bad experiences in the past. I am hoping this company doesn't let me down.

We were Very satisfied with phone call, And they answered all questions we had. Select is Very affordable. I’ve looked at a lot of other companies for coverage and this one suited our needs. Answered the phone promptly and professionally. Great customer service!!! Couldn’t have asked for a better interaction.

Conversed with a pleasant representative and was just about finished with a AC claim when we somehow got cut off. I redialed and spoke with a different representative who was very helpful in completing the claim information.

I don’t have a lot of time so I appreciate how the rep didn’t waste my time but got right down to business. I knew what I wanted and I got even more. The next test will be the service I receive. That will be the real test. How long will be the response time.

Very professional- concerned about the customer. Asked for all. Of the information in a timely manner. Call was brief but detailed information Obtained. Interested in getting a service technician to complete the task as soon as possible. The representative was caring and wanted to know the time period that the air conditioner had been out of service.

I have confidence that this is the way to go.

After 23 years with AHS and growing increasingly frustrated with their coverage, I began doing research and hit upon Select Home Warranty (SHW). I was immediately contacted by one of their rep's (Jake) who patiently walked me through a plan commensurate but exceeding my current coverage at a reduced monthly payment. No current claims but so far so good.

So far my claims have been processed as agreed, but the response time finding a tech has been slow, and getting my reimbursements has been slow. I would say the service and value is about average. I will likely renew my policy as I haven't really had a better experience elsewhere.

The representative was professional and answered all my concerns. He was friendly and help me understand my option. He also assure me what was covered and gave me a peace of mind that I will be satisfied with my choice. In addition, I was able to make a the right choice with the information that he provided. After looking over the contract. I felt that the information was to my satisfaction.

Stove Light replacement. The person I spoke with I could hardly understand. I had to have her repeat just about everything. I liked the way you quote where I could find out why my warranty did not cover light replacement. I had two appliances needing attention. Ref. no. **. I hope to receive SHW information on my request. I find this unusual for me to receive one claim and not the other when both claims were called in at the same time.

Pretty good experience so far. We will see how they respond once I file a claim... Hopefully it will also be a good experience. I ended up purchasing the gold plan and added the free roof repair and sump pump. All of my properties are in Iowa and the deductible is $75 per visit. I think that is all very reasonable.

Air conditioning. Customer service was very pleasant and trying to help me solve my problem. Mr. ** on the claims was very polite, professional and solve my problem quite quickly. I know due to the Covid 19 virus it was very hard to get a technician out so I did have to get my own and lay out the money but my approval came back very quickly and I hope that my refund check comes back just as quickly. This was my first claim that I made and I have recommended Select Home Warranty to many people so far.

Our washer machine leaked water into the protective pan. A repairman came out and was able to fix the problem immediately, because a part had just come loose and didn't need to be replaced. The problem happened on Friday and was fully repaired on the following Wednesday. At the start of the process, no repair technicians were able to take the case, so Select home Warranty let me know I could hire any repair person I chose, and gave me easy to follow instructions to do so. Once I submitted my claim to the claims department, it was approved within a few hours.

My repair is still in progress, but hopefully the part to fix my water heater will be here and installed next week. I have had issues finding providers that directly work with SHW, but they authorize other technicians outside of the network so far and have not given much trouble approving my needed home repair requests. Luckily none of my issues have been urgent but I am hopeful that my needs not only will be addressed but that the reimbursement process goes as expected as well.

The information provided to me was both helpful and respectful in the way it was presented to me. I was offered a discount which I gladly accepted. I feel much more secure knowing that my home is protected by such a customer centered company. Great work and I'm glad to be doing business with you.

Oven repair. I received prompt service from Select person on the phone. A repair person was here within 48 hours. I was not as pleased with repairman that was sent to my home. He did not wear a mask nor booties to keep house clean. He did not have a company ID nor ID on car.

We recently purchased home warranty through Select. We were pleased with the customer service we received, however would have felt more comfortable speaking with someone maybe more local or not with a California number. Also the gentleman we spoke to was very polite but also kept trying to push more and more offers on us. We purchased a year in full. We have not filed a claim as of yet. Rating is based on what I have reviewed in our contract.

I called today for a quote to compare to other companies. The rep, Richard **, was very helpful and helped me get a great multi-year quote. He was professional and did a great job. I purchased right away and look forward to the coverage I received. I hope that the rest of the company reflects this professionalism. Thanks Richard.

Sam was very easy to talk to and answered my questions in a timely manner and gave me additional information that was helpful in deciding on the plan I would select. The process was thorough and enabled me to enroll without a prolonged wait period. I received the necessary information per email immediately.

My current policy was expiring and was going up by $200+ for the year. I searched other companies and Select came up first. The plan I selected was $12 per mo (avg) cheaper and offered more coverage than my old plan. Called to speak to a rep and the call was picked up in less than one minute and he was pleasant and helpful.

Hot water tank. I am happy with the final results but I would be untruthful if I didn't say it took many phone calls and complaints along the way. I have never been able to get one of your service people to come when I have a problem and end up with calling my own which isn't the reason I got the policy and after many phone calls and much waiting. I have to say it should not take so long to get reimbursed.

Talking to customer service about their plans were very explanatory and they did what they could to meet my budget needs and explained everything’s to me and still got me covered on everything. Very professional. Would recommend to anyone. Their deductible was lower than other companies and very nice people to deal with.

I shopped 3 companies and settled on Select Home Warranty. The coverage is the best out there, including 2 months free, optional sump pump and free roof leaking promotion. Definitely best value for the price and coverage! After submitting info for a quote I received an immediate call from Zachary and we then finalized everything.

I was offered the exact coverage I was looking for with the lowest cost! I didn't need to ask for a discount, it was given. I had all my questions answered and I am confident that I chose the right company this time. The customer service representative knew exactly what I needed and took the time to look and see when I purchased my home which gave me an even greater opportunity to save more money!

On Sunday May 14, I was surfing the internet for rating on different home warranty services. I read reviews on service provided on a few, I checked the fee when service was requested, and which appliances would be covered. From all the warrants I checked, I found that Select had the best offer and Mr. ** was a 10 on a scale of 0-10, Thank you and I would recommend this company to anyone that want to feel protective with there home warranty plan. Thank you.

I shopped around a bit for home warranty coverage. I was originally going to go with 2 separate companies as I have multi houses but Richard was so hopeful & great at explaining everything I chose Select for all 3 homes. Their rates are the best, the service call is below other competitors and the guarantee of same day service gave me everything I was looking for.

Very Easy to replace my home warranty coverage. Great discounts were available for Seniors and Veterans. Thank You. We appreciate the excellent and prompt service to protect our home in the future in case we need repairs or replacements. I would recommend this to family and friends. No homeowner should be without this coverage.

Service was friendly, informative, and efficient. I’d been shopping around and the rates here are by far the best. Not to mention I got an extra discount due to my profession. I was concerned about not having enough service coverage in my area, but now that I’m with Select, I’m no longer concerned.

Sol was extremely helpful and courteous. He explained all the plans and seemed to care if I was to spend too much but in the end he helped me to make my decision and your service and deductibles were better than other similar home protection plans. Thanks. Off to a great start I hope.

Matt was a great rep for the company. He was patient and gave me great service. He answered my questions and concerns about the warranty. Feeling good about the warranty coverage. It covers all major components of the home. Great value. I hope to write another review once I've used the warranty.

I have previously had a home warranty and was impressed with the value and thoroughness taken with the representative that spoke with me. I felt like I was not being sold and treated as a conquest. He asked and actually listened to my answers and offered appropriate options and discounts. I am purchasing second home within 30 days and am looking forward to additional discount pricing and definitely considering the multi-year plan on both in the near future to take advantage of the additional value.

Shawn was an incredible sales rep and should be commended for his knowledge of the warranty product and willingness to work with my budget to ensure I was able to get the best value for the money. It was an absolute pleasure to work with him over the phone. It was an incredible experience to work with someone who was not only kind and friendly, but well versed in his knowledge of the products his company offers. I would recommend Select Home Warranty to others and would highly recommend they speak with Shawn.

Your customer service representative was courteous and explained to me what would happen next with my request for service. She stated that someone would get in touch with me about coming out. She then gave me a claim number to have if they need to look it up for repair. I am waiting for that person to contact me.

Jeff was knowledgeable, friendly and professional. I felt comfortable in signing up for 3 home warranties with the offer that he presented. One for me and one for my daughter and my son. These policies will cover us for the remainder of our lives and transfer from house to house with us. If the policy and repairs go as well as the phone call went. No more problems with home repairs.

Ed ** did exactly what I asked for, I didn’t want phone calls, I wanted emails & he respected my wishes! He was very courteous & prompt. I will recommend him & this company to all my friends! Thank you???? I will be canceling my other warranty company First American warranty so that I may sign up with your company.

I had a good experience with Select Home Warranty Rep, Richard. Richard presented me with plan options to choose from. After picking the level I was interested in, he explained the coverage and deductible for service calls. Richard also presented me with options for additional savings by paying for a year instead of monthly installments. I appreciated the the time he took explaining their product.

Select Home Warranty has come through every time I've had a problem with an appliance that needed repair; their customer reps are courteous, patient and efficient. They do a good job in getting the issue resolved asap with a responsible reliable appliance repair service in your area. I highly recommend them.

When I was close to choosing Select Home Warranty, but still comparing with a couple other companies, Isaac gave me a call, filled in the missing information, and offered me such a great deal that I couldn't refuse. I was surprised to get such a low price from such a highly-rated home warranty company.

I tried to get a quote online and quickly got a response. I signed up for a 3 year home warranty and got a good deal. This is something that I do not need to think about for a long time. The service fee is less than what my previous warranty charges. I hope to get good service when I need it.

Shawn explained to us in detail about the home warranty coverage and not once did we feel pressured to sign-up and he even allowed us time to research and compare coverages and prices with other companies. Shaun also offered us a discount for veterans, which other companies did not; in which we took advantage of, eventually saving us a significant amount.

Getting a new warranty with Select has been one of the easiest processes I’ve done!! Typically getting signed up for anything is a pain but not with this company! They are also extremely friendly and work with your needs and budget. This company covers more than competitors at the same price! I am super happy with the process so far, I hope if I ever have to file a claim it’s just as easy!

Richard Z. was extremely helpful and patient with me. He answered my questions thoroughly and was not bothered by all of the questions I asked. Also, he offered a longer term package to help save me money! Saving money is extremely important to me so I appreciated it! I would definitely recommend Richard Z and Select Home Warranty.

Lie about the cover to replaced a kitchen faucet. it already cost me 263 dollars and If I want to cancel because they are liars I have to pay 75 dollars cancellation fee. Don't recommend this clowns to anybody.

My husband and I found this is just the coverage we need. All of my questions were answered and the person I spoke to was very knowledgeable to any and all questions I had. This is our first time to purchase coverage of this kind and the person I spoke to made me feel good about everything. He also found a great price for us.

When we bought the warranty with SHW, we were offered the roof protection. Our house is only 2 years old, and I didn’t think I needed it, but sure enough we had a leak. Thank you for covering this in full. Since this first experience was great, I am confident that when an appliance may fail, it will be covered. Thank you. D

Very easy to get information, rates, answers to questions. Good value for the money. Some pressure from salesman but not too bad. If it is good coverage, I will advise my friends to get it. Protection is important to me. I cannot afford repair costs on appliances or household systems. I need protection because I am on a fixed income.

I'm rate my experience base on order new services. My customer service rep was Ed **. He was very pleasant to speak with and knowledgeable about the plan, I got the platinum plan which is everything and roof leak was added at NO CHANGE. I received a great monthly price and two months free which now would be three months free because I'm filling out the survey. Great customer service ED keep up the great work. Thanks.

When tuning the air my daughter room barely got any airflow. You were Able to find me a technician and they were able to come about within 24 hrs. He explained what the issues was and he would put the report in. Now we are just waiting to see if the repairs will be approved.

What a total like. Purchased the highest warranty and when my hot water heater caught on fire I was told “I’m sorry sir. It’s not covered because it caught on fire, that doesn’t fall under normal wear and tear”. WHAT?! So because my hot water heater broke it’s not covered?! Then what’s the point. When you own a home. Be prepared to just save and pay for the things that get old and break.

Great customer service! Fast and efficient and very thorough. It was nice to actually talk to a live person 1st try. Would highly recommend to friends and family. Great deal for the products they serve. Jonathan was very helpful in getting a home warranty set up for not only my home but also my parents home. My phone call in total was less than 30 minutes.

I apologize but I forgot the name of the gentleman that contacted me, but he was extremely knowledgeable and courteous. He called me within minutes of filling out the quote online and was able to convince me to sign up without even checking with other companies like I wanted to. Great salesman and again very nice. Excellent customer service and I look forward to doing business with Select Home Warranty!

I signed up today for a new 1 year home warranty. My salesperson Greg was knowledgeable. I am a new customer, so time will tell how this company handles claims, but so far I am happy with them! Hopefully service calls will be timely and easy to schedule. I only signed up for the one year plan, so I am hoping I am satisfied and renew again next year. (And the rates do not go up too much!)

I found Alex, my Select Warranty representative, to be very thorough, knowledgeable, and extremely patient with me and all of my questions. He helped me to find the perfect plan for me and alerted me to the various extra offers available to save even more money. After reading the terms of the contract he sent, I called him again with even more questions. He was still very patient and professional.

I had an issue with my refrigerator leaking. I called Select Home Warranty and the first person I talked to input my issue incorrectly so my claim was denied. I had to call again and talk to someone else who told me he couldn’t fix the entry. He said I would have to pay for someone to come out on my own and prove the issue was what I said it was. This was unacceptable so I filed a new claim online. The new claim was handled quickly.

I just purchased my home and didn’t know when my policy started and ended. Daniel helped me understand the dates of start and end and was able to answer my questions quickly and pleasantly. He gave me the info I needed and also sent me an email with my policy information on it before the call even ended.

When I was trying to shop around for home warranty, I came across Select Home Warranty and customer representative who worked me was able to explain how the claim process work both for minor repairs to major replacement. He was able to explain other options when I sign for long term contract and was not pushing too hard on any. The 30 minute I spent with him on phone is worth my time and savings over next few years.

While I have not yet had the opportunity to make a claim, your salesman made it easy to renew my policy at the same rate as last year. I wish I had the funds to renew for 3 years to get an additional discount and to protect against price increases. Give good peace of mind.

Jake did a fantastic job answering my questions. He even found me a couple of extra discounts! We have been using Landmark; for 3 years, and the customer service there has been horrible since they were bought out by AHS. After being on hold for over an hour; yesterday, with Landmark I had finally had enough. I requested a quote with Select; received it, called and got a hold of Jake right away. And it's CHEAPER!!

Representative Fred was prompt to reply to my online inquiry. I found him, courteous on the telephone and he displayed professionalism in each are of explaining the coverages and the different pricing scales. I valued and acknowledge his experience and knowledge. What I found particularly valuable was his explanation of the various discounts available from which to choose from. I chose the Military Discount Rate.

It took a bit of time but SHW was very quick to reply when it was taking so long. It took a while for the service person to obtain the part needed and when I tried to contact him I couldn't find his phone number. I called SHW and they helped me out.

Electrical repair. Select Tech. Was very professional and efficient. They answered all of my questions. They were also helpful to arrange for me to get some extra coverage. Received contact from repair company right away. Scheduled to come out today. They gave me three choices to select from. Will tell my friends about your company.

The representative was rude and not very courteous when they spoke to me. They acted as If they could not hear me. They did not act like I was a customer. I appreciate the person coming out timely. The representative was able to pull up my account timely. I appreciate being able to have Select Home Warranty.

When my sprinkler system had a broken line I filed a claim with Select Home Warranty. I had purchased the Platinum Care package which was supposed to provide an expedited response. After a few days SHW emailed me and said they couldn't find anyone to service my system in the Dallas/Fort Worth area. They said that I should call a technician and they would reimburse me. I called the same company that SHW had sent a couple of years earlier to do a repair. When the company came and repaired my sprinkler system, I asked them why they weren't doing business with SHW and they said it was because they didn't pay them for the work they do. Long story short, now I have to submit the bill to SHW and see if they will reimburse me. I'll update my review accordingly.

Matt was my sales representative. He was marvelous. He told me everything I needed to know and more. He took his time and did rush me off the phone.. He sold me. Great customer representative. He’s a KEEPER for your company!! I really enjoyed talking with him. I got just wanted I needed for my home.

Other than postponing our appt all went well. They were a good team and were very expedient when they finally got to my home. We were pleased to get air back on. We were please with the 60$ fee price. Thank you for the free month for rating my experience with Select Home Warranty.

Select Home Warranty has great customer service! I called with a question about my policy and got through to someone in a couple mins. even during this pandemic.. Last company I used I had 6 different phone numbers and avg wait time was an hr if you didn't get transferred. Haven't filed a claim yet, but I have peace of mind now knowing that if I need to I can get ahold of someone and not just a computer..

This is actually a great warranty and fairly priced. I did my research and looked at multiple companies. Select had the most to cover for the best price hands down. However, be prepared for the phone calls. This is the first time I've purchased a home warranty and while I'm glad I did, they will call you more than car salesmen until you purchase a plan. Note: that was with every company, but if I could change anything that would be it.

My A/C wasn’t running right, it would longer then it would shut off, and the temp wouldn’t hold, the Tech that came out was very friendly and helpful, explaining that I needed a new fan motor, and new thermostat, And as soon as I got approval he would be back to make the necessary repairs. There is no hassles. Everything went smoothly.

Jake was very professional. After signing up for the warranty, the contract came but I was unable to read the tiny print. Jake sent the contract a different way and I was able to print it out in a font I could see. Thank you. It would be very helpful if you would recognize that people don't always want to keep contracts on a computer and should be able to print them without using all of their ink.

So far everything has turned out very good. Communications has been good and very friendly. I turned in everything SHW requested and they approved my claim very fast. I will see how long it takes to get reimbursed. Up to this point I am very pleased. I am only giving 4 stars until I see how long it takes to get reimbursed. If it's quick then SHW deserves 5 stars.

I recently purchased a Home Warranty. The staff was very friendly and helpful. I inquired online following the great reviews. I decided to proceed following my phone conversation. I look forward to using their services in years to come. I can sleep better knowing my home has Warranty coverage by their company. I appreciate the great customer service and will refer family and friends.

My Frigidaire Air Conditioning unit is in need of repair. I spoke with an agent and she took down all the pertinent information quickly and sent an email to me. The email was to schedule a review with a local repair crew. I was able to give several times that worked for me to meet with the local Air Conditioning repair company. I hope that it will be fixed quickly.

I was having trouble getting through and dealt with several rude phone reps until I got through and spoke with Jason. He was patient, understanding, professional, and listened to me and answered all my questions. Jason's customer service skills exceeded my expectations! Jason is an excellent representative for the company and he was able to answer all my questions and made me feel like I am a valued customer. I haven't had to file a claim yet but I feel confident if the time comes, I will be happy and appreciative the service I'll be receiving.

Our bathroom intake valve broke unexpectedly at 5:30am and I called a plumber because we couldn’t get it to stop. My husband asked me to call Select Home Warranty to see if they covered that and they did and are reimbursing us for the call. We are so happy!!! Thank you.

I have been happy with the customer service. They found a reliable vendor for me and resolved my problem quickly. I don't know if I had fewer problems because I had the insurance, but I was happy to keep them.

Not cooling and freezer not freezing. I am waiting for the claim to come back and hopefully I'm satisfied with the repair or replacement. At that time I will have more to comment on.... I've read good things, we will see... The customer service was good. They helped me a lot with filling out the claim.

Just one call, 20 min, and it's done! Without any background check or credit score check, how can they know the status of your home? I don't know, but I am happy about the convenience. The representative person give me a satisfied discount as new home buyer which it's great! I hope it is the same convenience when I need to claim a case.

This company is great. The sales representative that I spoke to on the telephone was very good and very accommodating to my demands and my requests. Oh I look forward to many years of service with this company and my home. Thank you so much for everything you have done so far. We are very much looking forward to the experience that we will have.

I have been more than pleased with the service I have been provided in 2 previous claims! I will renew when my contract is up! Customer service is extremely helpful and pleasant to deal with! Nothing but good things to say about my interactions with your employees. Contractors have been awesome also. Actually signed up for a yearly service contract with one as they were that good!

Just finished purchasing 2 Select Home Warranty policies. Have not presented any claim yet so have NO experience with claim handling. However the premium appears to be very competitive, especially for LONG TERM. Good promotional 12 month additional coverage and optional Roof Leak coverage. If and when claim filed, will learn/write more for sure regarding my experience and/or you claim handling practice.

Select Home Warranty has good rate to provide Home Warranty. We are with this company for over 2yrs and fully satisfied with their services. We have recommended them to several of our friends and all are very happy with their services. The policy coverage is almost every system and appliances in the house.

I called to check a status of my claim and the agent was patient and had good customer service. He was very patient as well. An hour or so later, I received a response that my claim had been approved. Everything is going well! When I submit a claim the response is quick and I receive a call.

Even though we had moved into a new home we thought it would be a smart decision to add a home warranty service to protect our home. After researching different services we chose Select Home Warranty. We were pleased with the agent and the manner in which he explained the plans and pricing. He was very knowledgeable of the plans offered. I would recommend Select Home Warranty Service to anyone who may be in need of home repair services.

Dispatch was moderately on-time, but the follow-up from the actual contractor could be better. It took about 2 days for the contractor to be dispatched, but then the contractor took several days to visit my property. After the visit, a claim was submitted but I did not receive a very timely response about what my next steps were.

We’re in need of a new circuit breaker & are currently waiting for contact from a technician referred by Select Home Warranty. Thus far, Customer Service was polite, thorough, and responsive. We have received follow up emails keeping us informed of progress to date.

The website was very user friendly, I was given a lots of discounts and the sales person was very helpful and explain everything to me. They have different programs and I was able to choose the best program that was more convenient. They have programs to cover appliances and like the big things in your house like ac units or water heaters.

I was scanning the internet comparing home warranty companies because my current home warranty was about to expire. I did not chose my current coverage as it came with the new purchase of my home. I was overwhelmingly surprised when Select Home quoted my a price. My salesman was very helpful and gave me a wonderful price for a new policy. My policy was also for 3 years of coverage so I won't have to worry about renewal for a long time. I highly recommend contacting Home Warranty for a price quote. I think you too will be pleasantly surprised.

I was bummed when our disposal went out on Sunday. I remembered Monday that this was covered under our Select Home Warranty. I filed a claim Monday morning. I appreciate the quick response from Select Home Warranty by Tuesday afternoon. I was pleased to find out that we could get our disposal replaced - Select Home Warranty provided ample coverage to provide a new unit. Now, I just need to get my husband to install a new one! Thank you for your great service!

As I had not filed any claims the previous year, the representative discussed incentives and other plans available. He was very polite and courteous. The warranty has so much coverage that it is nothing left that isn't covered in my home. The representative assisted to the highest quality which is often missing in the workplace.

Had an issue without single room heat pump in our 4 seasons room. Submitted my claim online and was called within 90 minutes and had a service rep scheduled and at the house in less than 4 hours. Service rep was prompt, courteous and efficient and resolved my issue. This is my 4th different home warranty company over the years as I purchase one for every house we move into. Select Home has been the most courteous and efficient.

I chose Select Home Warranty for the value and items they cover. In my comparison it was the right deal to meet my expectations. I liked the ability to pick the additional add on options to enhance my warranty package. The deductible meets my needs as well, and the coverage amounts are acceptable for a home warranty.

We called to renew our warranty, the salesperson was very knowledgeable and kind. He did everything he could to get us the very best deal and also what was best for our family. I also like that I am able to talk to someone live very quickly and not sit on hold for long periods of time. Thanks for giving us peace of mind!

Easy and quick process, Daniel was my representative and explained offers but wasn't pushy about it - he let me know what to expect next and described my area's coverage in detail. Thanks so much, Daniel! Satisfied with my choice! I have had negative experiences with some other insurance/warranty companies before, but am please with my SHW so far.

I just set up a warranty policy with Mark ** on the phone. Mark was knowledgeable, efficient, and very courteous. He answered all of my questions and set up my policy in a couple of minutes. A confirmation and my new warranty policy arrived by email within 10 minutes. Extremely easy and straightforward.The two free months of coverage was a wonderful bonus. I Highly recommend working with Mark to set up your warranty policy.

I completed a quote request and missed the f/u call. I reached Richard on the 800#. He was very professional with answering my questions. Also, he adjusted my coverage date to ensure I won't experience any lapse in coverage. He provided world class customer service. The prices are very competitive, I highly recommend SELECT HOME WARRANTY!

Issac was very kind and gentle during our talk while renewing my membership for Select Home Warranty. I really appreciate the update for seniors and military because most places will not give you the heads up on new information. Thanks Issac, for everything. I’m very appreciative for the information and hope you are successful in the future.

Customer service representative was very professional, knowledgeable and helpful in providing information with regards to my service protection plan. Had to add rider to cover services that was not covered in original contract. Contacted representative and he was very courteous and rapid with his replies in a timely manner, providing additional information on the rider to the policy.

I have found Select Home Warranty to be very responsive to my claims. Once I filed a claim on their site I heard back within 24 hours. The contractors they use are knowledgeable. The work is always done quickly. I have had nothing but good results and professional service. Choice Select Home Warranty because of the roof coverage.

This was my first time getting a home warranty and Jake with Select Home Warranty was very helpful and knowledgeable. He made the process clear and easy to understand and provided me with great coverage and pricing. He was thorough and followed up with me to make sure we were all on the same page.

Upgrade was easy done online. Spoke to the agent to verify, kept trying to get me to pay the annual plan after telling him keep it as my other plan. I wish these companies would respect your wishes on what plan and how you want to pay for it without trying to always sell you plans that you don't want. I must have told the agent five times that I wanted to stay with the monthly payment plan. Finally I had to be rude and hang up.

I just did my first claim, the company person from Select Home Warranty was very clear and polite. I'm positive that they will fix my leaking roof. Since this roof is 20 years old, and I've personally made some repairs to prevent this from happening, but finally happened this last month or so.

Very pleased with the new homeownership offer that was presented to me. Spoke with Sam as he was very detailed in the services I would be receiving. Would highly recommend reaching out to speak with a specialist about what Select Home Warranty has to offer. Also, it helps knowing that Select has such a high rating out of all other warranty companies out on the market. 9.7 out of 10!

Last year postponed policy start date, I had another policy provided by the seller of my house. Called yesterday, after waiting one year for the first policy to end, to begin in July, supervisor returned call, credited the account and begin with two additional free months. The phone reps were attentive and professional. I am looking forward to a long relationship with this company. Great service for new customer.

Zachery was very helpful in renewing my home warranty contract with Select Home Warranty. I have had this contract since I have purchase my home in August 2015 and have been pleased with the overall service. They recently came out and repaired my dryer for me. Thanks for the help in this matter..

This was my first time filing a claim and I was not sure about what to do. My claim was handled in an efficient manner. I received an email within minutes. When I spoke to the customer service representative, she was very polite and explained to me what to expect next.

Jeff was very helpful and gave us the best deal we could find! He made sure I was aware of all specials they were running and that I was eligible for. I am very pleased with the company so far and will be recommending their service to my friends and family. I am looking forward to a great relationship for years to come.

I was glad to see a company that was showing true compassion and would help a customer pick out the best plan with the best ranges of coverages and price. I will recommend this to my other friends and family so that they can be in a company’s hands that is ready to take on the task with confidence.

Select Home warranty does not provide coverage for maintenance of appliances. They only cover if they are broken. I wanted to get my A/C tuned up but tune up is not covered. I feel they should cover tune up that can save a bigger cost when its broken. But I guess it doesn't work that way.

Leak kitchen sink. Service was excellent and contractor called back within forty eight hours. Contractor arrived on a Sunday evening. He was courteous, friendly and professional. After job was finished contractor cleaned work area. Select Home warranty reached out before and after contractor completed work order via email. I would definitely recommend Select Home Warranty to any home owner.

Sam was the agent I spoke with this morning concerning opening this account. He convinced me that based on my status ie..being a senior citizen and a military retiree, my best option was the three year package, which I agreed. Please pass on my thanks for his assistance and God Bless! Carl

I was very satisfied with the gentleman that assisted me with my plan selection, his name was Greg. He was able to answer all of my questions and he was very knowledgeable about the company. He was well versed in his competitors and was able to explain to me in deal on what sets Select Home Warranty apart from the others. Thanks for the professionalism!

It was easy enough to find the phone number on the website and call. The wait time wasn’t too long and the agent was able to give me the information that I needed. This is my first claim and I feel overall satisfied. I have had home warranties in the past. I’d highly recommend getting one, just makes life easier.

The gentleman I spoke with on the phone representing Select Home Warranty was very helpful. He thoroughly explained all options, which made my decision very easy. Overall great experience and seamless. Thank you! I would recommend to anyone looking for a home warranty to look no further because this company will have you covered.

Very glad we chose Select Home Warranty. The rates for our extended warranty were great, and our representative was polite, helpful, knowledgeable, and a joy to speak with. They offered extra discounts that we were not even aware of. Our sales person recommended the free roof repair which we had overlooked.

Josh, the customer service agent was very informative and helpful. He made the decision to go with Select very easy by explaining all the coverage and options. The available 5 yr plan option is a great deal and gives you the security of a locked in price at a discount. Also you have the peace of mind knowing your major appliances are covered.

As a long-distance landlord, I have a Select Home Warranty on all of my properties because I am not able to do maintenance myself. They have come through for me before and they just came through for me again, authorizing an A/C repair that would have cost me $211. Thank you SHW.

The representative Fred was very helpful and courteous in explaining the program. He was able to answer all my questions. He offered a very competitive rate and term of service. I look forward to working with Select Home Warranty for any needs we may have in the future. The policy arrived in a timely fashion as well.

So far so good. I am waiting for my reimbursement check now. My washer/dryer was barely working. After getting someone to check it out the process was about how I expected. After going back and forth with SHW, finally I got approval to replace the machine. My new machine is great! My 14 year old machine had a long run. I was told to get a new one. Big difference!

They keep assigning my ticket to a company who has four times said they can't do it. Its been a week and I'm still without a dryer. I will hope this time they assign the ticket to someone who can help. The wait time on calls is ridiculous. I have called numerous times and waited up to an hour. Please help me with this. The people who answer the phone are very nice but totally unhelpful.

Person I spoke with was professional in our conversation. We reviewed the issue I was having and she put the claim into processing. I am not sure how the issue will be resolved as this was just the initial claim form. Hope the resolution is a good as this first contact was.

When I called the office, the people were willing to help me with my matter. They were well knowledge of how to help me with my problem. The person that I talked to was very apologetic and very professional. I'm waiting for a return email about the matter that I called for.

I call and was taken care of promptly. I have a plumbing problem. The lady gave me a case number and said they would send me information on who to contact For repair. I will be making that contact as soon as I receive the information on the plumber. I was very pleased with the promo response I received and the politeness of the company representative.

We just signed up for a new account and they have been super nice and helpful. I look forward to the future with this company. The experience so far has been great. I feel they are in line with most companies cost. Also the deductible cost is lower the. You would expect.

Needed to have the plumbing changed but it was not covered. Wish the coverage restriction was known by the initial operator. Website is useless as one cannot track the progress nor results of claims. Operators are friendly and they will call you back instead of oh-hold waiting with their choice of repeating music.

I love this offer! The customer service was very helpful on explaining what offers are available to me, I was offered different plans and I chose the best one that suits my current financial situation. I think I cannot find a better deal than this. It was very satisfied! I highly recommend people who are reconsidering their home warranty or first time home owner to use Select Warranty!

Discussed in detail all issues relating to Select HW as coverage for my property. Sounded great, fully addressed all things related, made the decision to switch over to Select as a result. Jean was excellent, informative, and had a good product to present. He explained that sump pump would cover the pump I have in my downstairs drain system for bathroom and kitchen.

Zachary answered all my questions, short and to the point. He could tell that I had previous home warranty providers who were less than exceptional. He assured me that Home Warranty Select was tops in service. Zach did try to upsell me in the correct way. He cited the significant discount advantage and the flexibility of getting out of the contract on a prorated basis if I were no satisfied. While I declined his multi year effort, I respected his effort.

The sales team was very knowledgeable and friendly, making sure I was aware of all the details of their service warranty and any discount programs. Appreciated their honesty and thoroughness in answering questions. The value far exceeds the last home warranty coverage I had at a much better price. Bought a 3 year warranty at a great price which exceeds my expectations.

Spoke with Ray ** and he was very polite and informational. I was only shopping and he showed me that I was better off with Select than the company I am with and the reason I was shopping. Without the conversation with him I am not sure I would have moved my coverage to Select. I would probably just kept shopping from one company to another and stayed with my current provider.

This was my first claim since enrolling in Select Home Warranty. The claim submission was straightforward. I subsequently called to cancel my claim and the customer service representative was courteous and efficient in handling my request. After further thought, I have submitted a new claim which has been acknowledged. I will provide additional information once I receive service.

Having a warranty is definitely worth it when owning your home. Will save you so much money. Will definitely be renewing ours and recommending company to family and friends. We have used them 3 times already. We had some issues with the hvac company they had chosen but they took care of that by finding a different company. I’ve never had to wait on hold any longer 6 minutes, which is awesome. They also have the call back option. Also love that.

I have the bronze plan. It was not explained to me that the fridge was covered but not the ice maker. I called and had to add on the ice maker. Get it added and made a claim. Overall the customer service was good. I wish they had explained to me that it was an add on.

Was pleased my call was answered promptly. I currently have American Home Shield but feel they are overpriced. I was intrigued by your high ratings and discounted price. Listening to the 3/5 year options were a bit confusing. I wish there was a customized option because I really don’t need coverage for my HVAC or water heater. I would have liked to see the deductible cost listed on your site. I had to look around the internet to see what the average deductibles were for your company.

Got a great deal and was very professional. Online was 10 dollars more and he was able to drop the bill were I was comfortable paying. They cover everything in your house that you need to put you at ease if something breaks. Great company to deal with, will recommend them to anyone.

I am pleased with the wide variety of coverage that Select Home Warranty offers. I am happy with the prompt and polite customer service I received upon ordering. It said I would be contacted within 48 hours and was called right away. I chose the platinum plan and am quite satisfied thus far, hopefully I don't have to use it but am comforted it is there if I do need to.

The representative I spoke with was very courteous and helpful. I wasn’t sure how to explain the problem and he understood my problem. I am old and not good at saying what I need to say and it I was impressed with his understanding. The faucet handle was just hanging on the bottom of the faucet and I couldn’t tighten it. I wasn’t sure if it was covered on my warranty but thought it could be, so I called to find if it was covered. Unfortunately it was not covered. But I do appreciate your help.

Researched online and Select was recommended and had good ratings. When I called I knew why. The rep Peter was awesome; extremely courteous, knowledgeable and professional at all times. With the value he offered I ended up getting triple the length of the contract I expected to purchase when I called in. Highly recommend.

Air conditioning not adequately cooling. I called Select and the person receiving the call was very professional and easy to understand despite the call being at 1155 pm. Within an hour I got an email confirming my call and providing an approved service provider. The approved service provider reached out to me the next morning. The approved service provider was very responsive, knowledgeable, and professional. My problem was resolved in 24hrs. Much appreciated.

To be fair, they approved a claim for a garbage disposal up to $75 and luckily I found one on sale at Costco--the $75 wouldn't have covered any of the labor so I did it myself. Annoying, but okay, they covered the replacement... But over a thousand dollars for the refrigerator and hundreds of dollars for the A/C in our house were not covered. The lesson learned is to READ THE FINE PRINT--the policies are not worth it AT ALL because the items they will actually pay to fix are miniscule. They ALWAYS found a reason.

I have a one year old and a 6 year old. My husband called to report an issue with our AC Unit. They assigned an inspector which mind you NEVER SHOWED UP. They told him that he needed to find his own contractor and that they would not cover the fees. After the contractor sent them the diagnosis they took a week to respond and then after a long HOT and Sweaty wait they declined my claim for INVALID REASONS.

Don't be fooled with the ratings... Please be aware of the scam, these guys sell you platinum plans and when you submit claim, first of all nobody responds, and if you call it, they denied it as they says it additional purchase which could be buy, so it total scam, please do your research before buying at least from this company.

Select Home Warranty has some outstanding sales people and really sharp lawyers to write their terms and conditions. Their service, however, is terrible and misleading. For example, the wiggle words in their terms and conditions for AC units. "Does not cover freon leaks" means NOTHING is covered. They simply say that whatever damage or repair that you have, it was caused by a freon leak, and therefore, not covered. It's a complete rip off. Compressor failure...must have been due to a freon leak, so, not covered. Needless to say I am extremely disappointing in their service, and would not recommend them to anyone.

The service and coverage of these policies is HORRENDOUS. I submitted a claim for a water heater leak- DENIED because of fine print. Toilet leak- DENIED because of fine print. A/C not cooling- Max $150 dollar coverage approved, which was pennies compared to the cost of the repair after they charged me a $70 contract fee and a $60 service call fee, so their coverage barely covered the cost of just getting a technician to come see it! They take FOREVER to review the claims (1 month+), drag you through endless additional requirements like pictures, service records, dragging the process further. I was without A/C for 1 month begging them to process a claim that they limited to $150.

I submitted a claim for my heating unit. The claim was automatically denied because I stated that it was for a "furnace". "Furnaces" are not covered according to customer service. I asked to speak with a supervisor. "They will just tell you the same thing, the claim was denied" said the rep. I insisted on speaking to a supervisor. After holding the CS rep came back to clarify that the "furnace" was indeed a heating system and would be covered. The contract states that they "MAY" ask for 3 years of service records and pictures. I have not owned the system for 3 years and there is no way for me to get the records. So now they will pay a maximum of $150 for the furnace repairs. Absolutely DO NOT use SHW. They will auto-deny all claims and find any way to not honor their side of the agreement.

Had an emergency this weekend with my bathtub, only have one in the home, called to report the claim, they never got back to me, I then called again and they told me that I could hire my own plumber since it was an emergency. I asked for the protocol on how to get reimbursed, they sent me the layout, when I called on Sunday, they proceeded to let me know that there was no one there to give authorization, so I asked to speak to a manager and there was no one there to talk to,

Please be aware of the scam, these guys sale you platinum plans and when you submit claim, first of all no buddy response, and if you call it, they denied it as they says it additional purchase which could be buy, so it total scam, please do your research before buying at least from this company.