Select Home Warranty Reviews

When I submitted an online quote request, I didn't expect to be working with a live person. Derrick was extremely helpful in explaining the coverage and then customizing a policy specifically for each of our 2 homes. Saved us several hundred dollars per year over what I would have settled for online. Great service!

I am very pleased with Select Home Warranty, especially as compared with the company I used when I first purchased my condo. The service was wonderful, the coverage is much better as is the price of the warranty and the cost of a service call, and I feel confident I will be secure with this warranty for many years to come.

Researched Select after current vendor doubled my rate after 1 yr and saw Select was highest rated out of 10 companies. Representative was very helpful in providing various options for lowest cost along with maximum coverage of household items. Questions were promptly answered and to be put in the contract. Emails and contract arrived within 2 hours for review and my satisfaction. Impressed with contract flexibility.

It’s been more that 48 hours since initial call was made on above claim #. Have heard nothing or have I received an email identifying a contractor to repair the unit. The unit is not working. Scam. Scam. Scam.

The customer service person, Derrick **, was very very helpful and really helped understand our requirements and gave us a very good price and package. We are yet to experience the actual service and were assured by Derrick that they have the best customer service and timeliness awards. Derreck even gave us his direct # to contact. We had called another home warranty and they actually told us that they were busy and would call back and we should not call :) :).

I was referred to Select Home Warranty by a good of mine and finally retired from the Army and purchased a house. I called Select Home Warranty and spoke with Chase who was extremely friendly, knowledgeable and patient. Chase provided me with great affordable options for the home warranty. We are very happy with this decision and recommend Selcct Home Warranty!

I worked with representative Jake ** and he was very informative and answered all my questions. He gave me various pricing options and the advantages of different time periods, cost savings, additional cost free options and how I file a claim, who to call and who to email. I contacted several other Home Warranty providers and checked their pricing and coverage options and finally selected Select Home Warranty. I hope I don't have to make any claims but if I do I hope that Select Home Warranty makes it easy for me to resolve the problem and that the promptly send qualified technicians to my property.

Mark **, helpful, polite, courteous, excellent service. The plan provides everything that I was looking for and the 5 years one gives me the discounts that no one else has offered. Very pleased with the service and plan. I'll be referring this company to some of my friends and family.

At renewal I decided to shop my coverage. I googled the top 10 warranty companies and started calling. The man I spoke with at Select was very knowledgeable, answered all my questions, and took great care of me. Wanting apples to apples coverage, Select was hands down the best deal!!

I have submitted my claim in August and has not been resolved even after 2 months. I have to call them every day wasting 30 min of time. The customer service agents are amazing and bear my anguish and sympathize with me but unfortunately work never gets done. After a month, they send me parts which are wrong and I am going through this torture every day. I have 2 small kids and 2 dogs and are suffering for the last 2 months with them not fixing the issue. The mechanical company they send were very prompt and tried their best to help me. They even offered to put the parts needed for repair which could have fixed the issue in a week but Select Home Warranty company does not allow them to. They say they will send the parts and end up sending wrong parts.

Jake ** was pleasant and professional. He pointed out other possible programs, but was not pushy at all. He set my mind at ease that I had the right program. I was contented and happy. This is the first time my wife and I considered such a policy. We are both in our late 70's and I believe Jake took into consideration our ages and financial situation. He is a fine representative of your company.

Got a quote from Mitch ** who was very professional. I recommend you to talk to him of any quotations. He had given me 3 to 5 different options to review and discounts before I purchased the warranty. Everything was done on phone and he was quick in answering to all my questions.

Lucas was very quick to answer questions by email or calling. I never had to wait very long at all. I wanted a warranty that would cover more than the basic and give us peace of mind. I did research online and found a lot of companies offering home warranties. Most of the websites did not explain enough information to compare coverages. I was looking for roof and a/c coverages since those are the biggest expenses when they have issues. They offer roof leak protect free with premium package. Great coverages! Awesome customer service!

Great home warranty company. Easy to sign up and offers great pricing! I would highly recommend this company to family and friends who are looking for reliable and great customer service. The process to file a claim is also extremely convenient! I have had other home warranty companies in the past that charge way too high of prices. This is a great deal!

Select has been a wonderful company to work with! When we've needed to submit a claim or renew our policy, they were very helpful and attentive to our needs. We have continued to renew based on their quality service and great staff that assist along the way. You won't be disappointed with them!

They were fast, fair, and so friendly! I was nervous as a first time home buyer for home insurance but they have great coverage with wonderful prices that you just can’t beat. I would definitely recommend this to a friend. I added a few extra things for coverage just because the location we are at and it was the best choice I made! I’m so glad we went with these guys for our home insurance!

Richard was remarkable. He should be the example of customer service for all companies. Also, the value of their home warranty is above average. Coverages are comparable to others, but if you purchase a longer contract term the value far outweighs anything anyone else is offering. It also decreases the premium that you must pay for each repair. So far, very impressed!

So far so good, I haven't had any claims but my brother uses these guys and everything is ok so far, I would recommend them to family and friends and anybody who wants a good deal on home warranties, and always getting extra months added, so win win all around, please cheak these guys out.

Called Select Warranty and wanted to know if my leaking Whirlpool Undersink water filter is covered. Support lady took my information and opened a claim so my question can be reviewed Service rep was very nice and accommodating. I called in the early morning. My call was picked up immediately. Service person told me she would enter the claim and I get a response by email.

They Called quickly after I requested quote, and gave great info. Look forward to seeing how this company responds to claims, and if they keep their word. Also, need to make sure confirmation email is sent.

This is the worst company I have ever come across. The HVAC blower stop working more than 2 weeks ago and they have been asking for excuses and today I got the email that I am approved for only $150 even the HVAC company gave more than $800 quote. I had to fix the issue myself a week ago. Can you imagine a company taking more than 2 weeks in summer to come back for issue. Also I complained for a water heater valve leaking and they said it is not covered even the contract says the "Water heater accessories are covered"

On Dec 8, 2020, I purchased a 5-year home warranty contract with Select Home Warranty for $1,925.00, which includes 30 days of waiting period and 12 months of free coverage, bringing the end date to Jan 7, 2027. My contract was supposed to provide me with an Executive VIP Membership and Platinum Care. On May 20, 2021, I submitted a service request for my oven which could not ignite immediately, causing a small amount of gas leakage.

Please avoid this Select Home Warranty, they promised everything to sign a contract, but when you file a claim they find every reason to refuse the coverage. You can go to Facebook and typing Select Home Warranty complaint, It will show a fan page Select Home Warranty Scams. And thousand people in there have the same situation with me. And the way they take care of the claim is not correctly as well. This is totally a scam and the other good reviews here you guys need to be careful that might not be the real one.

SHW provides intelligent sales information and makes their offerings and service sound great... but beware... once you have paid for a service plan, SHW switches to some of the worst business practices. I call it bait and switch.... providing so much misinformation and changing the process. Once you catch on, they will begin to hang up the phone mid call. The promise is to help get your appliance repaired and to cover the costs for covered items.

When something seems too good to be true..it usually is. I purchased a warranty from Select Home Warranty a few months ago, the rep I spoke with (Steven **) hyped it up like it was the best thing since sliced bread. Then when I tried to used it the truth of it came to light. They sell it as an Appliances package but when you try to use it you find out there’s a whole host of parts that isn’t covered (I’d say about 70%). They just told me I was approved to receive $95 for a $570 microwave that was only a year and a half old. And my refrigerator and upright freezer wasn’t covered.

Outstanding knowledge of policy plans and their coverages. Superior knowledge of their company policies and procedures from labor charges and ways to get them lower by choosing the right plan for me to use. All questions were answered satisfactorily. I was able to choose the plan for my family. I would definitely recommend Select to my friends in my neighborhood.

I submitted a claim for a leaking pipe within my wall inside my home. After securing my own plumbing company to diagnose and provide a quote, I was told that it would take 2-3 days for approval of the repair. Really??? On a water leak that could flood the house??

Jake ** did a great job explaining the home warranty and offering options. I researched many home warranty companies and settled on Select Home because they offer the best options and have outstanding customer service reviews. I’m completely satisfied at this point in my decision to purchase the home warranty. Thank you for asking!

I'm happy with the deal that I got from Select Home Warranty. I wanted to ensure my properties were protected to avoid any surprise repairs. Speaking to the service team helped me get exactly what I was looking for. I am yet to use their services as there is a 30 day waiting period.

Seems like a good company so far. The escalation manager, Peter, was quite helpful on answering my detailed questions and correcting some mis-information I received from the salesman. To receive full coverage, which I had asked sales about, I found out from Peter would cost a bit more. He helped me get it set up properly.

I haven’t had service done yet, but had great customer service whilst looking for rates and best home warranty for my home! I really appreciated their time and effort to get me the best coverage that suited me most. If I would be to recommend I definitely would, they tried to help me get a better deal to even pay less and have more time with them, but it just wasn’t for me, it was a great offer however.

Texas is a bit strange for these companies. I was struggling to find a better company after a terrible experience with a competitor. This company gave me a great multi years deal plus months free for an amazing value. You can't beat these prices plus, the service is much better. Overall, I am happy with my decision.

The customer service was great! They have a fantastic value especially if you can pay for a year. I would give them a call and see if they can meet your needs. I have almost everything in my house covered for a great value. Sign up was easy. Was all done over the phone.

The agent who helped us was very thoughtful and wanted us to have the best deal. He asked us all the right questions so we could qualify. He was thorough and polite. He explained all the plans effectively. He made it very easy to decide.

I shopped for a new home warranty provider, and this one seemed like the best. We got a good long-term rate with a low service call payment. You hope you won't need to make a claim, but if you do you can rest easy that it won't cost an arm and a leg for a repair.

The agent spent a long time on the phone explaining everything in great length to my satisfaction and convinced me it was a good investment. I promptly received my contract with detailed information. The contract is worded well and easily understood. I am pleased that at any time I am not satisfied, I can cancel the contract and receive a prorated refund.

I researched home warranty companies extensively and Select is rated #1 for 2021 so I chose them after reviewing options for several companies. The only drawback was the high pressure sales on the call to upgrade to 5 years, then when declined to push for 3 years (all paid up front). I didn't go with either.

The Representative was friendly and enthusiastic. Somewhat pushy. But it was good to hear different options of discounts when I decided not to purchase. The Rep was knowledgeable with the different coverages. Hopefully he didn't exaggerate the coverage. There varies plans: Annual Plans, 3 year plans, and 5 years plan. I ended getting the 3 years plan to get the discounted service call.

I only just got my contract but I enjoyed speaking to Alex and having him answer my questions about the Warranty and how it works. I still have a few questions after going over the contract but one of his associates answered some today. The cost certainly seems reasonable as well as the deductible for the technician and his trip charge. Plus you have 30 days to evaluate the contract before it starts. With the poor quality and short lifetime of today's appliances the warranty seems to be a good deal.

Customer Service very helpful. I look forward to a successful working agreement in the future. The agent was very helpful and answered all my questions. The warranty seems to be fairly priced and straightforward. So far I'm very happy with the telephone customer service. After having read the agreement it appears that all my concerns have been met.

I was impressed by the salespeople ability to communicate using the King's English that I could understand, and their ability to quickly and clearly explain features of their system and their policy. I was happy to see clear value and cost savings in comparison to the contract, cost, and treatment I have been experiencing lately from this provider I have had for 18 years vs. the approach and customer service administration at SHW. I received the cost and benefit information about the policy I was considering quickly and accurate so I could make my decision about getting my new policy with SHW. Since I have not yet begun my coverage I can't comment at this time about their claim administration but was happy that I could talk directly to a live person about my claim submission and not be forced into a computer system or pay my deductible before I get to see a service contractor.

Our current home warranty provider decided to raise our annual fee even though we had no claims. We decided to check some other options and thankfully, we called Select. Looking forward to working with them long term. Sounds like they have a good three year plan for seniors and military.

Mr. Allen ** was the rep. He was quite courteous and knowledgeable in handling my renewal. He was very thorough in telling me about ways to structure my policy in order to save money (e.g., signing up for 3 years instead of yearly and save money on overall cost as well as the copay). I very much appreciate the expert help he provided.

I spoke with Mark today. He was very helpful at explaining to me home warranty coverage and getting me the best deal suggesting a three-year plan. Mark also got me 6 month extended warranty on this, which I LOVE free deals. Your company came recommended from a friend out of Kansas City.

Select Home Warranty has done well in their hiring of gracious and capable phone representatives. I continued, however, the cancellation of my policy because the financial decisions of the company have demonstrated that I am a target, not a valued customer. The company is deducting a much larger percentage from what I paid than the percentage of time I have left on the warranty I paid for. I'd rather work with a company that makes an effort to be fair to customers.

The agent was knowledgeable and was able to answer all of my question, was able to assist with discounts as well. The coverage was a good cost for the amount paid if you get longer coverage to get a better deal. I feel that this policy will have better coverage than the competitors that did not cover anything.

I am hard of hearing so had my husband to call. He said they were very professional. He said that they were very helpful. And helpful, at first he said she was hard to understand, but the call got better. Just waiting for the tech. Now hope it's not too late when he calls or texts.

The rep was courteous, knowledgeable and patient. I appreciate that he was so knowledgeable and patient. Thank you Sam so much. Have a good day. I got disconnected and he called my # back and I appreciated his kindness and concerns about reaching me to set me up for new service. Thank you Sam for such a good Job. Thanks again.

Salesperson Chase ** was very courteous. After having one horrible experience after another for the last 8 years with Fidelity, Chase answered my questions. Was very negative on appliance insurance companies. Hopefully they will do a much better job. Fidelity would keep me on hold for over two years and many times disconnect me.

The person l talked to was informative and really helpful. We got a better quote with Select. If you are looking to get a home warranty l suggest you call them before making a decision with someone else. The reason I put a 4 star is because I haven’t used it yet.

Jake helped just need the plan. Haven’t used it yet. So no input. Will have a better idea when I get to use the plan. Hopefully no time soon. Would like to receive a hard copy of the plan in the mail so I can read it. I have no more to say cause I never received the plan and haven’t need to call for any repairs.

My phone call was answered quickly and my questions were answered clearly. Belinda found my policy and emailed a Welcome Package and a PDF to me. She talked a little too fast for me to take notes and keep up. She assured me the PDF explained everything she'd verbally reviewed. The paperwork looks easy to understand.

I have just signed on with this company but so far I am very happy. They were the most reasonably priced and worked with me to best fit my needs. The agent was very informative and polite. I spent a good bit of time deciding which company to choose and I feel confident with Select Home Warranty.

I have been very pleased with Select Home Warranty. They are fast and responsive, and their customer service does a great job to help with whatever you need. I have submitted multiple claims and had no issues with any of them. Would highly recommend this company to anyone! I won’t be using anyone else in the future.

I shopped around and found this was the best price and great customer service. Great explanation of coverage and the extra 2 months. Harvey was great and answered my questions. I felt at ease with this company. I highly recommend them. We have used other companies in the past and we’re not satisfied with them.

We chose Select Home Warranty after our previous company left our area. So far we have been very satisfied. They offered us the best price and coverage after getting quotes from other companies. They are also quick to respond to emails and calls. Our coverage is very flexible too in case we need to make any changes later on.

Customer service representative was courteous and helpful, answered my questions clearly, suggested several good options, provided requested documentation immediately, and even had a sense of humor. The experience was efficient and pleasant and expedited my decision to switch my home warranty coverage from a different company to Select Home Warranty.

Shawn the customer service representative who I spoke with told me about all the options in a non pushy way, we made a decision and that was right for us. It was a great buying experience. Hopefully nothing goes wrong but if it does and the maintenance service is anything like the customer service will be set.

Barry gave a prompt response to my inquiry. He was very easy to talk to. All my questions were answered. Great service. I really appreciated his professional input. I made these initial inquires late evening and I did not expect a live person to respond in a such a short time.

Everything was quick and easy. Unlike some other companies I tried. So let's see how they do. I will update in a year. I have heard good things so I will wait and see if it lives up to it. Customer service was pretty good and everyone was polite and respectful

I have done my research for home warranties and SHW seemed to have the better rates, with better add ons. The only reason I didn't give 5 stars, is I feel the sales rep was trying to get me to spend more than what I could afford, and when I really couldn't budge I felt rushed off the phone.

It was very helpful to work with Jeff ** and getting a very warranty for 5 years. He did assist us with the understanding of the monthly vs yearly warranty and the discounts received. We have been having issues with our current Home warranty company so hoping to have a much better warranty with Select Home Warranty.

Good insurance at reasonable price. Customer service is very helpful. The deductibles are low and what is covered is excellent. I am very satisfied customer so far. I hope that coverage will continue to be as good each year I renew. I would definitely recommend this coverage to all my friends and family.

Sam was very professional and helpful. He explained all of my options well and answered every one of my questions! He also offered flexibility at a great discount and explained that the coverage could be transferrable or portable which was an offer I just couldn't refuse. Definitely great customer service skills. It was also a pleasant surprise to learn that the service fee is $60.00. Most companies require $100.00 Thank you! Christiane

Steven ** was a low pressure salesman who explained the ins and outs of their service and quoted me a great rate. As a senior, I was able to get an even better rate with more time locked in for 42 months. I also liked the fact that claim service is State-side.

Jake ** was very helpful and professional in processing our Select Home Warranty contract. Hopefully we can have a great customer/representative business relationship. Looking forward to a good experience. Also in calling Select's number the call was answered and transferred immediately. Once we have our first repair issue I will be more than willing to input more information.

It was not explained to that we would have to pay an additional $75 with a tech visit, in addition to what we pay each month but the tech was nice and able to fix our AC unit upstairs. The rep that I spoke with during this time apologized for the lady who seemed to not have patience with me in explaining everything prior to.

Select Home Warranty was very quick to process the new contract. There were multiple plans to select from. There is no paperwork and everything is on-line. The annual quote was more competitive to my current warranty for many year. I was try their service and see if they are prompt in addressing issues.

Lucas was nice and helped me find the best discounts for my properties. He did try to keep trying to update me even after I told him several times my mind was made up and I was short on time - but it’s fine. That’s what salesman do. Switching over from another service provider. Time will tell.

I was favorably impressed by the representative's prompt and warm welcome and his comprehensive explanation of the coverage and additional premium savings. The additional offers made it easy for me to choose an extended plan. I look forward to having broad insurance coverage of our appliance, especially the expensive washer/dryer combo.

I am very pleased with anyone that I have spoken to. They are all very knowledgeable & helpful. They listen to me and try very hard to do what they can to help. I heard from the company that will come to fix the problem today. I appreciate the speed with which they have been so helpful.

I purchased a 3.6 year policy on the spot based upon the professionalism of my rep Noah. He knew his product and found a way to help me. Thanks, Noah! He said that he would be my contact in the future if I needed anything. That is a great company policy.

The rep (Zachary) was thorough in his explanation and approach for describing the product. He answered all my questions and was quick to point out all the benefits inherent in the package I was considering. He was considerate of my viewpoints concerning the some of the options related to that package and did an excellent job of providing customer service.

They promise a 24-48 turnaround for technicians. They will underpay what you pay out of pocket when you find your own tech. You have to call their # to get authorization when tech is at your home. They never answer, so if you have repair done without talking to them, in my case my a/c in 91 degree weather. Cost me $1300 out of pocket, they want to pay me $220 because they did not speak to the tech to authorize. They won't answer the phone and when you leave a call back # so you don't lose your place. THEY DO NOT CALL YOU BACK. Stay away from them, they are dishonest and worst customer service ever! Filed a complaint with BBB.

I completed an online inquiry, and I was called literally within seconds. Greg was thorough and knowledgeable, and wasn't shy about pushing me toward a long-term plan (which really makes a lot of sense, actually). I have been an active home warranty customer for over 7 years, but felt the service level of the prior company was sometimes lacking, as was the choice of technicians. I'm looking forward to seeing how Select does, and am glad that the terms are no-risk. Thanks!

I was impressed, as many others, with the offer. Pay upfront several thousands of dollars and you're covered for any breakdown in your home. Wow... until an actual claim is made. I filed a claim for my refrigerator and a technician came, I paid my $60. He identified four parts needed. Sears could not find the parts, after 4 weeks. Then the warranty co said they looked for parts but could not find them. Sept 11, I received a call stating they would provide $300 after I provided proof of full repair (at my own cost) or a new refrigerators. I decided to check on parts, called LG, and found Searspartsdirect.com had the parts! Yes, they have the parts! Wow! But the cost was $371. After this, labor.

In March of 2021 of the year I purchased the “PLATINUM PLAN” purchased (3) years upfront of which I am entitled to same day service, according to the SALES agent. On the 9th of September at 11:42 I called Select Home Warranty. Later that evening, Max Drain (a company an hour and half drive from me) emailed me offering to pick best time for me for repair. I choose mornings, system wouldn’t allow me to send just mornings. I called the number in email, no one answered, just a recording "No one available to take your call"…. That’s it and call dropped. I called Select group again in morning, they put me on hold and they called. When the operator came back on line said the repairman will call in a few minutes after they review paperwork. No one called.

I purchased the 3 year plan in 2019 for 3 houses (I'm a landlord in Texas). It was based on wonderful reviews and I had mostly good experience with them up until July 2021. I'm not sure if it's COVID or labor shortage but I was not able to get a technician on 3 out of 4 claims I've made in the last several months. One of the plumbing companies canceled the order, only to find out when I called them directly that they left Select Home Warranty due to non-payment. I've escalated several claims when I was able to talk to a customer service rep, but nothing comes out of it.

People, trust me, I have no axe to grind. I willingly contracted to do business with Select Home Warranty. After 2 months I filed my first claim, a simple dishwasher leak. I followed their protocol to a “T”. I received a notification stating I would hear from the contractor who was assigned my claim. 3 weeks later, 10 voicemails later, 8 emails later, and I have heard nothing, was not contacted, nor did I receive anything from Select Home Warranty. They have my money, 1 years worth of service fees, and they have disappeared.

Terrible Customer service. I filed a claim which said plumbing system and leak at the toilet seal, one rep said it is covered as all leaks are covered, now they don't even call me, I follow up after a week to know that an email was sent, it is not covered. I am surprised why it is not covered, there is nowhere in contract it says toilet seal leak are not covered, it is said plumbing leaks is covered. This is absolute disaster for me, and I truly regret leaving American Home Shield Warranty and coming to SHW. In fact, one rep told be last time it is covered and nowhere in Contract it says it is not covered. They use vocab in the contract to see how they can avoid coverage, stay away!!!! I am going to find out how can I can my money back.

I’m writing this review to warn others about Select Home Warranty. You do not want to do business with this company. The representative talked me into paying $2000.00, up front for a five year plan and this entitled me to “VIP” service. During the first year l was not happy with the service. I had a problem with my bathroom faucets. They could not get a plumber to come out so l was informed that l could get my own repairman and Select Home Warranty would reimburse me. The repairman charged me $85 for the repair. I sent the invoice and Select Home Warranty sent me a check for $45. This is one of many examples in which they refused to provide me service.

Steven ** was very informative and professional and very kind and helpful and answered all of my questions. I plan to tell my friends that are not happy with American Home Shield and their service. He's a keeper Select Home Warranty! Thank you very much for having people like Steven representing Select Home Warranty. Maria **.

After doing my homework and comparing several home warranty companies, I came to the conclusion that Select Home Warranty was the one for me. The customer service agent knew the product thoroughly and was able to get me signed up in just a few minutes with no pressure. The coverage is great, they gave me two additional months for free and the copay per service call is below the other quotes I received. I hope I don't need to use the service, but if I do I'm sure I will be happy with the results.

Very helpful. Just got the warranty. Hoping, it is all they said it would be. Good price for the coverage. Licensed technicians to fix your problems. Seems like a very good company. Can't really say a lot more as it is a new policy. Again seems like a very good deal.

I have dealt with 4 different home warranty companies over the last 15 years, and my experience with Select has been bar far the worst. The sales person sold me on how responsive they are and their comprehensive coverage. The horrible service started when I put in the claims. The first was denied - they indicated they don't cover leaks, the second I had to call almost everyday for a week to finally get resolution - which was that they would not totally cover. Please stay away from this company and if you do decide to move forward, have someone very well versed in contract read the contract in full before signing up.

Ordered new plan. Rep was very kind, courteous and informative. Switching from Choice to Select Home Warranty. Better price, better coverage for the monthly fee which is even lower than Choice. Very important to have good warranty coverage down here in Southwestern Florida. I have swimming pool coverage, septic tank coverage and well pump coverage.

I got a call from Patrick ** to help me complete my order for home warranty and he was really good. He gave me a very good offer and also helped me match a offer that my friend was paying for. I liked the overall coverage of this policy. They have great cancellations and transfer clause in policy.

Very happy so far with the service. Awaiting the diagnosis part and hoping the contractor they use is qualified, experienced. The customer rep. was professional and patient. Explained why it is two separate claims which will be double the deductible. I felt that it would be an HVAC that would address both issues.

The rep that I spoke to on the phone was very patient and understanding and promised to send me an email which has arrived. This is my first contact for service and I am pleased with the response that I received.

Excellent customer care on phone with customer service. Very pleased with responses from customer service and coverage. Offers a great deal of coverage and options. Service deductible is fair and monthly expense is reasonable. Company appears to be highly rated and well worth the benefit of having this type of coverage.

A severe storm came through on 8/29/21 at night. A bolt of lightning hit a transformer near house. Lost power. Everything in the house came back on and was ok. The detached garage was not hit directly, but the force of the lightning struck disabled the garage door opener. There was power to it but it would not work and open the door. Was very pleased with the help from Select Home Warranty. They were very pleasant and helpful.

As a new Select member, the representatives were knowledgeable and patient. I commend my sales representative (Lucas **) as well as the claims representative (Zoey) expertise and service. I appreciate learning the process upon submitting a claim from Zoey. I look forward to submitting a claim in the future if ever needed because of this user friendly initial experience.

I chose this company based on customer ratings. The Customer Service rep that followed up with me was knowledgeable, courteous, and did not pressure me in any way. My options were fully explained and I felt comfortable choosing what worked best for me. This is not usually the case when being contacted by any sales arm of a company these days.

Agent was very professional and helped me select the best plan for me on my home warranty. I was given additional options and the explanation was made simple and precise. I was even given a coupon to reduce my policy premium. Thank you for your help and service. I would recommend this coming based on the phone service I received.

I was very happy with the service I received. I was able to sign up quickly and was offered multiple options that were very affordable. I felt that I got great deals and a lot of people recommended this company. I was called at times that were convenient for me. The sales rep was nice and well informed.

Easy setup, great customer service, and convenient packages. Service representative was great and offered lots of options. Signed up for three years so I don’t have to worry! Look forward to the relationship and would highly recommend to friends and family! They even offer additional coverages if you’d like such as septic coverage.

My interaction with Ray at Select Home Warranty was professional and fast! As an existing customer of Select Home Warranty, Ray was able to secure me a great deal on an additional policy for an investment home. I recommend reaching out to Select Home Warranty for all of your home warranty needs.

Very professional. Took time to explained every step that he took to fix problem. Would recommend to all that needed repair. The only problem, is with customer service. Your system uses people in the Philippines, who are rude - abrupt and complete idiots. They barely speak English, I had to spend over one hour to get things done. The worst.

Customer Service was great. My representative was very knowledgeable and answered all of my questions. He was able to explain the entire process of how to claim repairs as well as inform me of incentives for new home buyers which dropped my annual quote drastically from initial. Will recommend to my friends.

Had a little issue with their website. Called talk to somebody within 10 seconds. Had my policy done in two minutes. Email confirmation in 10. Great Experience so far. I would suggest this to anybody who’s looking for home insurance. Super easy. Doesn’t cost much and you’re protected with the premium insurance plus roof, two months extra for free and doing this review gives you one extra month for free awesome great job.

I put in a claim online, it did take time to get the part, after receiving the part, the J&M repairman came and replaced pump that was needed. Works like a charm now, plus he replaced the water conditioner holder that was chipped hard to open & close. Very happy with service.. Very nice repairman service.

The telephone representative was very helpful, patient, and courteous while he walked me through the process of getting the Mfg, Model #, & Serial # of my unit. I called before 8 am on a Sunday morning. He said that someone will be contacting me in the next 48 hours to set up an appointment... This is the first time we've submitted at claim, hopefully I will get an opportunity to review the rest of the process? :)

I paid the yearly fee, but it was not showing in their system. They did find it under wrong address, all is corrected now. The service contract will be in effect in 2 weeks. So far I am satisfied with Select.

I joined SHW to provide peace of mind around repair or replacement of home appliances. Within my first 3 months with them, I needed my fridge repaired and water heater replaced. They said they would give me $275 towards a new fridge, as they deemed it not worth repairing. The water heater apparently isn’t covered. So I’m curious, what exactly DO they provide as service, if they can’t assist with the larger appliances?

I contacted Select to compare against my current home warranty company. Not only did the representative answer my questions but went further to provide both a savings and more coverage. He explained the pros and cons of annual versus monthly billing and we had it agreed upon within the call.

I am a new customer, and have not yet used my warranty. My 5 stars are due to the very helpful customer service I received when signing up, the rep ensured I received the best plan for my current needs. Based on my experience thus far I would definitely recommend this company.

After calling this company to get my information straight, 3 different people gave me all different information about my plan. I was lied to about the effective date. I was lied to over the phone twice that they would help me with my claim. Claim was defected via email even though for a 4th time I was assured over the phone that I would be helped. Worst company ever.

Motor on 11 year old dishwasher ceased functioning. Both myself and technician opined that replacing motor on old unit made no sense. Decided to buy new unit after Select home warranty (shw) provided their findings. After not hearing anything further for over a month I called. Each time I called I was told that decision was forthcoming in 2-4 days. When nothing occurred I would call back once per week, for the next 5 weeks. After the fifth call, I finally got a decision. They noted that they had been attempting to see if motor was still under warranty. That had to be a ** stall since the previous owner of the home was deceased before we purchased the home and the sale was done long distance with a relative, not to mention that this was an 11 year old machine. Their findings also noted the cost of replacing the motor was more than what the dishwasher was currently worth. Duh!!!

Very satisfied. Transaction took less than 5 minutes. I have a hearing problem, especially on the phone but your agent made it easy to understand him. He was able and to quickly find a previous quote I had the day before that I had wanted time to consider other companies. Your plan was the best fit for me. Charles

I wanted to obtain a Home Warranty and after reading reviews and ratings I selected Select Home Warranty as the company I wanted to work with. It was easy to sign up, but also got a call from Tom ** to go over the purchase and some options that might benefit me. I discovered (through Tom) that there is a senior discount/military discount I never saw as options during the signup webpage. In the end I purchased a 3 year agreement, at a cheaper price per year and 6 months free. Certainly would recommend how Select Home Warranty provided the necessary info via Tom that saved me money and can be cancelled after the first year.

Overall, I was satisfied with the eagerness of the representative and the comparative rates with another company. I was expeditiously taken through the enrolment process. There was no waste of time. I had my contract in a few minutes and promised, and no duplicate calls from the company. However, the representative seemed to be in a hurry to get me signed, which I didn't mind, but it did raise my suspicion.

Select coordinated HVAC Specialists to repair AC unit same day of claim. We had cold air that night. Our only out of pocket expense was our discounted service fee, which covered parts and labor, much cheaper than most HVAC service fees.. Great value and service. I would recommend Select Home Warranty to anyone.

Purchased warranty which indicated that the refrigerator was covered. Our ice maker is not working (which is obviously inside the refrigerator). Received email that it is not covered... that I need to purchase a rider but can't do that now because it's been longer than 30 days. In the email message it stated that I hope the "call" with representative was a positive one - I did not receive a "call" just an email stating that the ice maker (again, inside the refrigerator) is not covered under my policy that covers the refrigerator... confused and dissatisfied.

Very happy I chose Select Home Warranty for my new home my wife & I just purchased! I purchased the 3 year plan and got 6 months total for free included so I’m covered for 3 1/2 years and don’t have to worry if something wrong happens in my home. Cost was cheaper than I originally thought it be and the customer service was very kind & helpful! Highly recommend!

Very good company, very easy and a great warranty, the only co. I could find to cover my roof, well, septic, pool stuff and appliances. My salesman was patient, took his time and helped me through the entire process. I would def use Select Home Warranty and give a high recommendation for any future home purchase.

I appreciated the call from a representative checking in on my new account that I set up online. But working with him I was able to get a better rate for a longer period of time. Since my brand new I have not had need to make a service call yet, I hope it will go as well as setting up the initial contract.

This is the worst warranty company - My AC was running but not cooling the house, instead giving warm air. In hot summer times in Arizona, I was stuck with 2 kids in that warm house (in triple digit weather outside - 112degrees) waiting on their resolution for almost 8 days. Everyday they promise me to expedite the claim and get the resolution within a day. After 8 days, they sent me an email saying that issue is not covered in my warranty. They should have told me this in the first place, so I would have fixed it with other HVAC company.

Day 3 - no supervisor available, no further information. Hey, just call back next week. This is UNACCEPTABLE response from this company. RESOLUTION is needed within 48 hours as promised in their contract. The lack of information is unprofessional and a breach of what was signed. I'm reporting this because I am very sorry I did NOT go with American Home Shield.

Thank you so much for your quick work in providing us a home warranty! Professional team member, Chase, called me as I was filling out the online form, and provided me ample policy options spanning five, ten or fifteen years. Incredibly knowledgeable regarding the policies available, and understood our needs as a family.

Just a day after I submitted a fridge claim to Select Home Warranty, they gave me a call to confirm my claim and appointment with the technician. The technician from A&E factory service they dispatched is very professional and patient with my questions about the fridge. He fixed the problem (fridge leaking) in 20 mins. I am happy that the Select Warranty sent the good technician that solved the fridge issue two days after I sent the claim.

The phone call to set up the claim was very pleasant and helpful. She gave me all the information I needed, the cost of the call, that someone will reach out to us to set up an appointment for service. Service from Cyber World Electronics was good and the refrigerator is working.

I spoke with Moe to sign up for a home warranty on my primary residence and rental property. I thought I was just going to end up getting 1 year, but Moe mentioned to me that since I'm a recent homeowner if you buy a 5 year agreement you get 1 year for free! I couldn't pass up that deal, so I got 6 year warranties on both houses. They even lowered their service fee!

Very confident of my coverage of my new home. Thank you! My representative was very nice and got the job done. He was very informative and knowledgeable. He answered all my questions. I locked in a great rate. It put my mind at ease knowing my new home is covered and I didn't break the bank.

Sam ** was amazing and found every way possible to save me money and the best coverages. He even added a free coverage that I forgot to select. I would highly recommend calling Sam at Select Home Warranty. Even after I completed my purchase online, our phone call saved me more money and gave me longer coverage.

It was an ok call. The Salesman was a bit pushy but I’m happy with the overall cost and coverage. I know most home owners insurance had a 30 day waiting period but the sales Kane didn’t say anything about it until we were hanging up. It doesn’t matter to me because I already had coverage but for home owners who don’t that should be mentioned upfront.

The process was very quick and easy and I got a great deal. Moe was very helpful and friendly and let me do everything online because I work A LOT. Thanks Moe. No claims or services done yet, but so far I would recommend Select to anyone! I will review again if I have to make a claim, but I'm sure it will be just as quick and painless as the enrollment part was.

I was shopping for a home warranty for 2 homes. Isaac was very helpful and not pushy at all. He explained the warranty well. I have used another home warranty company in the past and had a terrible experience. I sincerely hope that I have a better experience with Select Home Warranty.

I had an informative call and the offer extended to me was very appealing. This made me decide to take the highest coverage plan and extend the length of the policy. This way I maximized what I am going to get out of my policy. I hope to have a long relationship with this company.

Just switched to SHW. There was a Labor Day promotion. And 3 years plan could be a good option if you think you would continue using home warranty. So far so good service! Heard their contractors get things done! And mostly the customer service is efficient, helpful and kind. Looking forward to the new service!

So far the service has been great. The agent explained everything to me even and asked if I had any questions. When I asked about other programs he was more than happy to explain them also even though they were not as good of a bargain. So far I have not used the service so I can't comment on that but as soon as I do I will update.

I had a home warranty when I purchased my home but I just wasn't happy with the customer service so I called Select. They were quick to offer me fantastic rates and a discounted call fee (which is what you pay every time you need somebody to come look at your warranted property). I hope their customer service is just as good now that I've purchased their product.

I have just renewed my home warranty with Select Home Warranty company. They are very easy to deal with and always pick up the phone. I did have a service call this year and they were extremely helpful and courteous. I have an older home over 30 years so for peace of mind I like having the peace of knowing my appliances and large expenses will be covered.

Bruce **, was they guy I had the pleasure of speaking to. He was able to give me a great deal, and help me save some money. Even though I was willing to pay month to month he was able to work things out for me that I can afford to pay it in full. Thank you for helping me and caring about what’s best for me.

Very impressed with the agent who helped me buy my warranty policy. Great follow up. Look forward to working with this company. I received my warranty within minutes. When I was first approached by the agent I said I need time to review with my husband. He was very understanding and gave me the time to check out out other companies. I compared several companies and was impressed with Select Home Warranty and impressed with their customer service.

My current home warranty was getting over in 2 days and I started reaching out for competitive quotes. When I started browsing for Select Home Warranty, I right away received a phone call. I cannot believe that the contract for the multi year was completed within 5 mins. No hassle, nothing and I right away had the contract available to my email. Also, being able to continue with the same price after 3 years is something I would have never imagined. Overall, best experience over the phone and best competitive price in the market right now.

I was able to contact SHW and spoke with a representative that was pleasant and professional. She informed me my service request would be handled within 24-48 hours. I received an email with the name of the service provider with instructions to call them to schedule an appointment. The entire process was simple and easy to navigate.

I look at other companies and their plans and cost to purchase and found that their plans did not cover all of the items I wanted cover for the price or their plans did not cover roof leakage. Select made it easy to enroll in their home warranty program and the value for the price was great.

I like the home protection Select Home Warranty offers and the affordability of their plans and their deductibles. Mr, Ray ** is both knowledgeable and helpful in conveying information about Select Home Warranties plans. I didn't feel like I was being pushed into a contract. Mr. ** didn't have any problem selling Select Home Warranty because their rating and available plans did it for him.

The agent was kinda pushy and dont like waiting time for 30 days, what if something broke during this time.... The agent did his best to explain coverage but didn't disclose fine prints what is not included or cover. They should include the coverage of water softener as well under plumbing.

We just ordered our yearly subscription and the customer service was outstanding!!! Kudos on hiring a great salesman! We did not feel pressured and every question was answered. Our salesman was very patient with us, as well. We look forward to having peace of mind now that we have this home service warranty on our appliances, pool, ac, and septic tank.

My experience with Select home warranty has been nothing but easy, simple and to the point. The pricing was good and made me purchase right away. They even offered payment plans for those that want to take advantage. I will be sure to recommend this to all my homeowner friends. Great service, thank you.

Very pleased with Bruce **, and his expertise and coverage, and respect of our needs and courtesy response and knowledge of our needs at this time. Cost was considerable less than American home shield and will definitely recommend Select home warranty to our family and friends., Plus our neighbors here in Texas and also New Mexico.

Spoke with Steven who was very helpful. Purchased 5 year plan for additional savings. Cost comes down with each additional year of coverage. I have not yet made a claim but will as soon as there is a problem with one of my covered appliances or systems.

My representative, Barry was very knowledgeable. He explained everything that was covered and advised me on the different plans offered. He gave me a great deal. I ended up getting the 3 year coverage. I had looked around with other home warranty companies and Select Home Warranty seemed to be the best deal and had good reviews. Lisa

Harvey made things very simple and easy to understand. He was able to answer all my questions. I also found the pricing to be very reasonable and was straightforward. While I hope I do not have any failures at my home, I will definitely feel more at ease now having a home warranty. Also I liked the fact there was no sales pressure put on me whatsoever!

Sam did an excellent job at quoting the best rate and adjusting my wait time for the warranty. He was professional and prompt. He offered another plan that I wasn't aware of that actually cost less than the plan I had selected. This warranty was $100s on dollars less than another company online.

Called in to clarify billing question. Customer Service was very helpful. I Purchased a plan last month and had some questions regarding the final payment of the plan that was purchased. The agent was extremely helpful. She provided the next billing date, the end term-date of the plan as well as the information regarding the account that will be charged.

I just had the best phone conversation ever with a customer service representative. His name is Bryan **. Bryan was very clear and informative as to the inclusions under my Platinum Care plan. He was courteous and friendly and a joy to speak to. Bryan should be commended for his clarity of the description of the plan I was interested in and the value therein. He was quite helpful with explaining the benefits of the plan as compared to a competitor I inquired about, as well as the multi-year discount savings. I hope your company has more people like Bryan on staff.

Moved over from another warranty company. Coverage is comparable and price is excellent. Look forward to working with them and keeping my repair costs low for any appliance and other covered items. Agent was knowledgeable and helpful in making my decisions. So far this appears to be a great value for the services offered.

Derrick was friendly, knowledgeable and pleasant to do business with. We're glad he called. We feel like we got a great deal with a highly recommended home warranty company. We would recommend Derrick as he answered all of our many questions. We appreciate the time he took to explain all the features of the policy to help us decided on the best level of coverage for our needs.