Select Home Warranty Reviews

4,924,561reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Select Home Warranty

Select Home Warranty offers warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. The company does not cover commercial properties, residential properties used for business or foreclosed properties.

Visit www.selecthomewarranty.com
Pros
  • Transferable warranties
  • Roof coverage available
  • Frequent discounts
  • Claims service available 24/7
Cons
  • Some reports of delays in service
  • Service call fee due every time a technician visits
  • Not available in IA, NV, WA or WI

Select Home Warranty Reviews

Over 10k reviews since 2013

Filter by Rating

  • (10,702)
  • (1,715)
  • (484)
  • (213)
  • (3,475)

Popular Mentions

    How do I know I can trust these reviews about Select Home Warranty?
    • 4,924,561 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about Select Home Warranty?
    • 4,924,561 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 26 Reviews 4635 - 4835
    Verified purchase
    Customer ServicePriceRates

    Reviewed April 8, 2021

    At least three people tried to contact me either by phone or email. To me it showed they were interested in my request and wanted my business. It took a while for me to decide what to do. I called and Richard answered. He was very nice and carefully listened to me. He explained all the options and the cost. I was very happy to do business with him.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed April 8, 2021

    Noah was the Representative I worked with and he was very patient along with willing to clarify all the items I wasn't understanding. Was provided multiple discounts and reassured that I would be taken and/or provided better customer service than my past Home Warranty Company. If all Representatives of this company are like Noah then I am off to feeling good about my choice of having coverage with this company.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPrice

    Reviewed April 7, 2021

    Awesome Service. Already agreed to purchase, but went above and beyond and found me more discounts without even asking for one. He found me a veteran's discount and even got me a plan to get me a free year. Almost Two Hundred dollars cheaper than my last Home warranty per year. Five stars all the way. Would highly recommend.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 7, 2021

    I had good experience buying home warranty with Alan **. He was quick to respond. Alan provided different options of home warranty and did not force me to select any particular option. He has clearly answered all my questions. He was fair in responding to my queries. I will love to do business with him.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMaintenanceEase of Use

    Reviewed April 7, 2021

    Error code F3 showing on the panel when plug in and Over the Range Microwave not working.. also sending alert sound every few second. Called Claim department and immediately open the claim and provided claim #. Claim was accepted and within 30 minutes received e mail about decision. Called back and talked to claim department.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed April 7, 2021

    The agent has spoke with today was very polite and understanding with my needs and is going to have a contractor call me to set up a time to make the proper repairs for my electrical problem. I was very pleased after talking to her and would definitely recommend Select Home Warranty to friends and family.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaffValue

    Reviewed April 7, 2021

    The warranty plan has good value and very flexible with 1-3 years, also transferable to another home or new owner. The customer service representatives were helpful in answering questions I have about coverage and offered different options and solutions. For the coverage it provides, the plan has very good value.

    Thanks for your vote!
    Verified purchase
    CoverageTechPunctuality & SpeedStaff

    Reviewed April 7, 2021

    I've used Select Warranty in the past and have found the service to be excellent. I've used it in the area of plumbing and found they've chosen good contractors that were punctual, professional, friendly and performed their duties in a very clean manner. The fact that the platinum choice covers so many appliances and home systems is a great source of well being and certainly has given me peace of mind.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechStaffRatesNetwork Quality

    Reviewed April 7, 2021

    I just changed my home warranty policy and called Select. They provided me with the great savings from my previous plan. They have responsive customer service and hopefully their contractors are more professional. They have special rates for seniors including a three year plan. I would definitely give them a call.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechStaffRates

    Reviewed April 7, 2021

    Spoken with Steven. He was most helpful in getting a good rate covering 3 years and six months. He included great service call rate that's locked in for the duration of the contract. Additionally, he was able to set the start date to coincide with expiration of current home warranty.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 7, 2021

    Maddie was incredibly friendly and was excellent at helping us select a home warranty plan and find discounts. We have not had to use to the service but are beyond thrilled with the employee interaction we’ve had. Very professional and fair. Select Home Warranty seems to offer the best warranty package(s) at the best price and have the lowest service call rates.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 7, 2021

    It was truly pleasant dealing with Zachary **. He was very informative and patient. I felt he was committed to getting me the best deal and that I was happy with the choice I made. I would not hesitate to recommend my friends in dealing with him. I look forward to a great experience with this company.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRates

    Reviewed April 7, 2021

    I have just signed up for a home warranty through Select. I had good experience on the phone with Daniel, and he was able to answer all of my questions. This is my first experience with a home warranty company. The sign up process was smooth, and the plan options seem very comprehensive and reasonably priced.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceRates

    Reviewed April 7, 2021

    This is a review for making a contract. I previously had a home warranty from different company, but they gave us really good price compared to my previous one. I extended 3 years + free 6 mo for better price and locked in the price. I am very happy with the price. However, the most important thing is the service. I have not made any service calls yet, but we will see in the future.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverage

    Reviewed April 7, 2021

    I received a email for home owner policy as I was in the market for a new one. I responded and met Jake who I think really hooked me up with the best deal around. If you're in the market for a home warranty program contact Jake ** at Select Home Warranty.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed April 7, 2021

    She’s nice and patience explaining everything that I asked. She’s showing that she’s a very well trained and experienced agent. But only that she returned my call a little bit late. I almost will call the other company to continue the policy. Then she called with very sweet and warm voice answering all the questions that I asked. She helps me to get a very good coverage for my property. Thanks to her.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 7, 2021

    The agent that I worked with was very thorough in explaining all the options and ways to save me money. In the end he was very happy to sign me up with the one that best fit my needs. I look forward to doing business with this company. Thanks for the assistance.

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims HandlingSales & MarketingStaff

    Reviewed April 7, 2021

    Very helpful sales team. Offered us exactly what we needed. Excellent ease of purchase. We were forgetful to get a home warranty and they called us to remind us as I had requested. Excited to see how it works when we have to submit a claim.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 7, 2021

    I called twice, the first call was not satisfactory, I questioned about coverage of another company compared to Select. He told me to go to the other company if I wanted electronic coverage. Daniel called the moment I hung up from the first call. He was informative and responded to my questions appropriately. I was happy with Daniel's service

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed April 7, 2021

    Best decision I've ever made in the past twenty years, luck was with me. I would seriously urge anyone to take a good look at the polices this company offers. I think like me you will come up a winner. You can always increase or decrease your policy to fit your needs. You are well protected by this type of insurance

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed April 7, 2021

    I reviewed about five companies and what customers had written about them. The main reasons I chose Select Home Warranty were that the yearly fees were reasonable but the main reason was the salesperson. He was very knowledgeable and convincing as to why I should select his company. I am very happy I chose Select Home Warranty.

    Thanks for your vote!
    Verified purchase
    Claims HandlingCoverageSales & MarketingStaffRates

    Reviewed April 7, 2021

    Jeff was very helpful in processing my renewal. He was very knowledgeable and low pressure in an effort to acquire my renewal. He offered multi year discounts to retain me as a client. He reviewed my plan coverage and SHW claims process including my copay. I agreed to renew for three years after comparing competitor warranty companies' rates and coverages.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceRefunds & PayoutsStaff

    Reviewed April 6, 2021

    Finally had someone to talks to was about to get the same realest verbiage - "We’re working on it!" I gave name and number for past repair facility to get things handled in the correct manner.... Send the repairman I pay my deductible, now you fix it! Not a reimbursement who go the kind of money hanging around with 2 claims in at once!

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaffHonesty & Transparency

    Reviewed April 6, 2021

    Just ordered my home warranty with Select. I was not sure what home warranty was, how it worked, and what it actually covered. I called Select and got to speak with Marc. Marc was open, honest, and very helpful in getting me informed and set up with coverage. Excellent experience!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 6, 2021

    William was very helpful and courteous. We purchased the five year platinum plan. We look forward to working with Select Home Warranty. We had a very bad experience with Choice Home Warranty, so we had a lot of questions that William was able to help us feel assured that we were picking the right company for us. Thank you, Jim and Patti **.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 6, 2021

    Upon my call I was greeted by a very friendly person. He then asked me, what I wanted and needed in a Home Warranty Plan. I have NEVER been asked that question before. Other places near asked me what I Wanted!!! I loved it. He had my full attention. Once I told him about my previous experience with the Company I was with then, he reassured that was not the case here. He told me about the special that was running at the time and I signed up. So I just REALLY want to give a Huge shout out to the Gentleman who Really made my Day.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed April 6, 2021

    Recently purchased a new home- had issues with washer dryer- technician was very knowledgeable and professional- one machine had not been properly maintained while other had a part failure. Select was very responsive and fair in resolving warranty issue. Although we were responsible for unperformed maintenance- the warranty issues were handled fairly and promptly. Also response time from time of first call was excellent.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffBilling

    Reviewed April 6, 2021

    The ductwork beneath the home become disconnected and the electricity bill had doubled, while the home was not being climate controlled sufficiently. I called Select Home Warranty and was allowed to use a technician of my choosing. The technician had what was needed to repair the unit available in his service vehicle and was able to offer a quote via telephone to Select Home Warranty representative and complete the repair in the same trip. The repair was quick and I was happy to hear that the repair was approved for reimbursement.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPrice

    Reviewed April 6, 2021

    I was shopping for a Home Warranty and was doing my research online. I had reviewed a few companies and my phone starting ringing off the hook. Select Home Warranty was not calling so I called them. I spoke with Mark who answered my questions in detail. We discussed costs and available options of annual or multi-year contracts. HE DID NOT PUSH TO UPSELL. I selected HIM.

    Thanks for your vote!
    Verified purchase

    Reviewed April 6, 2021

    Select Home warranty seemed to be the best option for me out of all the choices. I look forward to testing them out and if all goes well renew for many years. Peace of mind and having working appliances is the dream. Thanks!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffCommunication

    Reviewed April 6, 2021

    I contacted to renew which I was hesitant about because I have had claim issues. I went ahead and renewed and then was sent to another department. Luckily I was assigned to someone who could understand English and is assisting with issues I have had with no communication on a claim that was submitted months ago. The claim is still not settled but I was advised to send in additional information. Time will tell.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaffNetwork Quality

    Reviewed April 6, 2021

    Very easy to start the warranty over the phone. All questions were answered by a very friendly agent. Additionally, we were offered a discount that we took advantage of for our annual subscription. So far all is good, I hope, if we need to make a service call, it is as easy as our purchase of the premium and their contractors are top notch.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedBilling

    Reviewed April 6, 2021

    Great customer service. They were able to save me more than the original quote as well as split payments into two separate one to pay it off in 2 months instead of 1. Now I have peace of mind when it comes to so many things. Customer service was quick and efficient. My friend told me about them and how great their customer service is so I look forward to working with this company.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 6, 2021

    The sales representative was kind and helpful. He offered me senior services that I didn't expect. He answered all my questions about the home appliances and how many times I can call for service thoroughly. I was apprehensive at first but he made me feel like your company was the right choice for me. Thank you so much!

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed April 6, 2021

    My experience with Select Home Warranty has been professional with great service and clear information to make right decision on which contract was the right one for my property. I look forward to the continued professional service between myself and the technicians within select home warranty. Keep up the excellent customer service and I will continue to be a future client with your company for years.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaff

    Reviewed April 6, 2021

    I spoke with Jake...he was very professional and nice...made me feel at ease with policy...will definitely pass this on to family and friends.. I was with another company and they increased the cost of my policy after a year and I lost coverage.. I was assured this would not happen with Select Home Warranty... I also like the fact you can pick your own person to do the work. Thank you.

    Kelie

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed April 6, 2021

    I compared several home warranties and decided to call Select to obtain some additional information. The representative, Alex, was extremely helpful and knowledgeable. They provided the coverage that I was seeking and he also walked me through other discounts that I might be eligible for. Very happy with my experience in signing up for Select's Home Warranty.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 5, 2021

    If I could give zero stars, I would. I had the worst experience with this company and their customer service, if you can even call it that. Particularly, Belinda S. and James **, they spoke to me in the most unprofessional way, I was shocked and disgusted. My hope is that the recorded calls are reviewed by someone who values customer service and professionalism because James' tone and comments were unacceptable for supposedly being a supervisor. Communication is awful and your claims don't get resolved, despite multiple attempts to reach someone who can help. I'm not one to post reviews, but I hope I save at least one other person from going through something similar.

    Thanks for your vote!
    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsBillingRatesCoverage Limits

    Reviewed April 4, 2021

    Thought I would give the home warranty industry another try with a recent house purchase, but the poor experience remains. It seems to be standard practice in the real estate industry to include home warranties in sales contracts, so I opted to try Select Home Warranty after a poor experience with American Home Shield in 2003. While the sales experience was tolerable, if not borderline pushy (emails were so frequent, I finally sent them all to my spam folder), the real measure of a home warranty is the follow-through when you make a claim. I had two claims, one was approved and one was denied. After the payment was received from the title company, a 30 day buffer period is mandatory by the company.

    On my 1st claim, I realized that Select had not sent my policy number, so I had to call twice before finally getting it. Upon review of the policy, Select imposed a reduced coverage amount for claims in the 1st three months and the service call rate was $125, not the $60/$75 indicated on Consumer Affairs website. Takeaways - 1) The Consumer Affairs pricing data was stale/inaccurate. 2) Select is a sales organization (the emails come from salesforce.com). 3) The business model is for the subscriber to pay the service call fee which is essentially the labor portion of the service call and Select will only pay for parts. 4) The industry is built upon being an intermediary between you and a repair provider whereas consumers can easily find repairpersons via Google, Nextdoor, Facebook/Instagram, etc. Bottomline - ask for the cash upfront with your next house purchase for any needed repairs and avoid the home warranty industry.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsCoverageTechSales & MarketingRefunds & PayoutsMaintenanceStaff

    Reviewed March 30, 2021

    I notice most of the people giving this company a glowing review have just signed up. Sure their sales reps are nice and professional to get you to purchase a warranty; promise you discounts and get you to pay for years in advance. Just don't try to use the warranty!! I purchased a warranty when googling the company I had used previously and this company came up; after reading the their coverage and speaking with their rep and getting this great deal I stupidly purchased a 3 year warranty and paid $1100 in advance.

    The first time I go to use the warranty was because my washer was off balance and would not drain. It took nearly a week for the tech to come and do a reset. He told me to do a load of wash and let me know if the reset works. Nothing had changed and the tech said he would order a part and call me when it came in. It took five weeks for the part to be installed and the fix was only partial as my machine still kept refilling and refilling for over two hours. I called the tech back and he said it was probably a control panel and would call me when he received approval from Select Home Warranty.

    This was a Friday so the following Monday I received an email from Select Home Warranty to tell me that they would be giving me $250 to either fix the machine or put it toward a new one. They said I had reached my cap and they based this on the depreciated value of my washer. I did not understand as every other warranty company I had used fixed the appliance or replaced it. I had a company actually replace my 10 year old stove when they could not fix it. I guess I thought all warranty companies were alike but I was wrong.

    I decided to cancel this policy after doing research on the internet that I should have done before hiring this company; and could not believe all the negative reviews - thousands of them! When I called to cancel they tried to talk me out of it by offering me more worthless coverage. I don't know how many times I had to repeat myself to the rep who called me but finally I told them I wanted a refund. However I lost $300 due to a cancellation fee; they also deducted the $160 they paid to "not fix" my washer and there was a fee for each day that I was covered under the warranty. The only good thing I can say about Select Home Warranty is that I received a check for my refund within a week after canceling the policy. Please do not waste your money on this company.

    Thanks for your vote!
    Coverage

    Reviewed March 21, 2021

    Consumer Affairs - shame on you for promoting this company as one of the best. READ Instagram reviews about Select Home Warranty if you want the truth and avoid losing money. We bought an 18 month policy for TWO properties and paid the amount in full!!!! Joke is on us! I now realized after reading IG reviews that we’re screwed. How can Consumer Affairs be in bed with this crooked company. Perhaps Consumer Affairs CAN'T be trusted either and reviews are not objective. Horrible service. Two weeks now trying to get service and they have 10 million excuses similar to other reviews. They also don’t pay the claim timely or fairly or even at all.

    Thanks for your vote!
    Coverage

    Reviewed March 19, 2021

    Be aware! I signed up for a whole year. 3 months after signing up my heater went. It has two zones and they told me they did not cover that. After filing complaint with BBB they sent somebody out and authorized only $150 in repairs when the total repair was close to 2000. Also the positive reviews I would be very leery of

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed March 15, 2021

    My experience with getting this policy was very good. The gentleman that helped me was very knowledgeable and helped me receive discounts that would benefit me. He also responded very quickly to my email when I did not receive my policy within the first 2-4 hours. I have now received it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed March 15, 2021

    I recently called to find out about coverage cost etc. Spoke w/ Fred and he was very helpful in securing us a policy which saved us quite a bit of money. He also gave us more options to increase the savings. Very happy with our switch in companies & coverage.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaffRatesTransparency

    Reviewed March 15, 2021

    I was extremely satisfied with the attention given when I called for information about the home warranty options. I was given a thorough explanation of the rates and what each plan covered. I chose one that included coverage on a garage which I do not have and was given a discount on the plan where I would not be able to utilize that coverage. I am very pleased with Select Home Warranty and would recommend them to a friend.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed March 14, 2021

    The sales person was very courteous, helped me find the right plan and even offered extra discounts I was not aware of, overall a great experience, I was getting quotes from other companies, but they were very proactive, even called me back. Other companies placed me on hold and then were very vague, I would highly recommend this company.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 14, 2021

    I was taken care of by a professional with great communication, I explained what I needed and the rep guided me through what I am getting and offered me great discounts. I don't know about what other companies offer because this is my first experience with home warranty but I think I landed on the right people in the first try.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed March 14, 2021

    When I called Select Home Warranty to the time I was connected to the service, the tech was fast. However, I did not need the service anyway. The technician called me and was ready to dispatch. Great turnaround and courteous service. I recommended Select Home Warranty to my cousin. She will be signing up with Select Home Warranty. She also resides in TX.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed March 14, 2021

    I researched home warranties and decided to contact Select. The representative was very knowledgeable and answered all my questions. I purchased the Premier plan and feel great about all the major systems and appliances having coverage. I was surprised they even cover plumbing and roofs! Gives you peace of mind as a homeowner.

    Thanks for your vote!
    Verified purchase
    CoveragePrice

    Reviewed March 14, 2021

    Jake ** provided great savings when he contacted me on 14 March, 2020. He beat all other competitors and offered more coverage, for longer, that costed less. Very impressed with the company and look forward to not having to shop around again in a year.

    Thanks for your vote!
    Verified purchase
    CoverageRates

    Reviewed March 14, 2021

    It was real easy to sign up. Good rate. I have not started yet but looking forward to peace of mind and having coverage if and when needed.. No issues so far and hope not to have any problems. Simple website design. Hope not to need to use it but good to know it is there if I need it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 14, 2021

    When I contacted your representative I found that he was courteous and above all very patient with me during the conversation. What transpires after this will give a better idea of how good your business is and if so I will continue to be a long term customer. I'm looking forward your continued co-operation in resolving issue.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaffValue

    Reviewed March 13, 2021

    The experience was easy and worry free. The customer service knows what they are doing. Problems taken care of within in a few days. It is nice to know that I would be covered if something happened. Great value and would be glad to recommend to anyone, especially if you have an older house.

    Thanks for your vote!
    Verified purchase
    CoveragePricePunctuality & SpeedStaffRatesCoverage Limits

    Reviewed March 13, 2021

    Alex was very helpful in securing the lowest price for maximum coverage on our new home. We were able to purchase a full year policy for much lower than the competition. We have yet to log an issue because we still need to wait the 30 days, however it was a positive experience.

    Thanks for your vote!
    Verified purchase
    Claims HandlingCoverageSales & MarketingBilling

    Reviewed March 13, 2021

    Only allow payment with credit card. Have not had a claim so no comment on that. Lot of sales hype and pressure to buy. Seems to cover lots of items. Have not read the fine print yet. Will have a better idea when and if we file a claim. Probably a better time to write a review then.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed March 12, 2021

    Overall the initial signup was good; however, I will suggest that the salesperson not be quite so aggressive. While having longer term plans is a good idea, but when I say I don't want one, please listen to what I am saying about finances and move ahead — I don’t need to hear options I am not going accept.

    Thanks for your vote!
    Verified purchase
    CoverageTech

    Reviewed March 12, 2021

    I was very satisfied with Noah. He was great. Trying to get me best offers possible. I have had a horrible experience with AHS. I got a good contract with Noah. Everything covered for 3 years 6 months. I have some peace of mind. I was very happy after finding someone like Noah to do business with.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed March 12, 2021

    Water heater is not working. The rep was very nice and we are now waiting for next step. So far so good!! We are looking forward to have this completed. The rep was very nice and seem to have our concerned as high to resolve as soon as possible. Very happy with service so far.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaff

    Reviewed March 12, 2021

    I am satisfied with the quick quote and response from the sale representative. We quickly go over the HW plan over the phone and make a final purchase deal. I also received follow-up email with my tracking policy number so that I can be sure everything is accurate and correct.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaffRates

    Reviewed March 12, 2021

    The rep that called me was very polite and easy to understand. He explained my options but was not pushy which is one reason I signed up. The price he quoted me was almost $200 less than another company. The next "test" will be when I have a problem, but I am confident it will be handled with the same professionalism as the sale of the contract was.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed March 12, 2021

    I had decided to purchase a home warranty plan and I was researching plans. I chose Select because the reviews were good, the price was very good as I am on a strict budget and the gentleman I spoke to was very nice and patient. He also seemed very knowledgeable.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 12, 2021

    I am very pleased with the service that I received. All of my questions were answered and I feel that I'm in good care with this warranty company. The representative was very knowledgeable and kind. I gladly switched from my old company. Dependability and loyalty are important to me and both are important to this company.

    Thanks for your vote!
    Verified purchase
    CoverageTechRefunds & PayoutsStaff

    Reviewed March 12, 2021

    Isaac M. was very professional and thorough in his presentation of the Warranty program and the coverage of the Platinum service contract and the benefit of paying for a year year in advance with two free months as the reward for paying for12 months. And the free roof damage coverage is unbeatable.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed March 12, 2021

    The agent was clear and helpful. I feel very confident that any and all concerns will be easily provided for. I ordered this warranty as part of the sale of my home to give the new owner a peace of mind. This is an older house and although everything is nicely in working order, it is nice to have reassurance that should anything go wrong Select Home Warranty will be on your side.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed March 12, 2021

    Sam **, my salesperson, was very professional and did an excellent job. He answered all my questions patiently. I was able to purchase the warranty at a reasonable price. I compared the coverage provided with other insurance companies and this one was the best. I will recommend the service to my friends and family.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed March 12, 2021

    I've been doing business with another company for many years & very unhappy with the company & wanted to change. Shane was able to give me a plan that was more affordable & it covered more appliances than my previous plan. He was very patient & courteous on the phone unlike most sales people who are just interested in getting the sale. I wish there were more people like this gentleman out there.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 12, 2021

    My initial phone experience while signing up was quite easy and fast. The representative I spoke to was very helpful and provided many options that could suit my needs. I was very appreciative for his support. The pricing seems to be very good compared to other options I had reviewed. Cannot comment on the service as I have just signed up, but if it is anything like my experience so far I believe I will be very happy. Would definitely recommend Select Home Warranty to friends and family members. Thanks again for all your help.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed March 12, 2021

    Sales persons answered all my questions and was helpful in listing all of the ways to save money. He offered to reduce the price if I would like to extend the time period of the service. I was satisfied. I would recommend one of my friends to look into using this company.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 11, 2021

    The service representative answered all of my questions and was helpful in getting me the right plan. He was patient and knowledgeable about the plans. He also sent all the information I needed in a timely manner. He also let me know about the referral program that gives you a free month when you refer a friend or family member,

    Thanks for your vote!
    Verified purchase

    Reviewed March 11, 2021

    I've just changed from another warranty company which I've been very un-happy with. From everything I've heard about "Select Home Warranty", I know I will be very happy with; including my annual fee, strongly recommend to others which I rarely do. Again from all I'm associated with this is the sort of company I know I would be very pleased and happy with. I plan to be a very long and happy customer, and not afraid to tell others about this company.

    Thanks for your vote!
    Verified purchase
    StaffRates

    Reviewed March 11, 2021

    Salesman was very helpful and knowledgeable, made things very simple. We will definitely recommend this home warranty plan to friends that are interested. The plan we chose seems to be the right one for us, hope our expectations of our plan fits our needs. If our plan works out we will definitely stay with Select...

    Thanks for your vote!
    Verified purchase
    CoverageStaffTransparency

    Reviewed March 11, 2021

    My representative was very helpful in explaining various options available and the benefits of those plans. These explanations helped us make the right decision for our needs. We are hoping that we don't have issues with our new home but feel better that we have Select Warranty coverage just in case.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed March 11, 2021

    This was by far the most affordable home warranty and it even covers roof leakage! So far so good. There's also a low claim deductible which is very helpful when we're house poor after closing!!! Our customer service rep Moe has been the best. I would definitely recommend them to friends.

    Thanks for your vote!
    CoverageTechRefunds & Payouts

    Reviewed March 11, 2021

    First they don't cover what they refer on the list, because they give you what they want for the appliance that needs to be replace and they don't pay for the service of installing it and you have to pay for the servicemen to tell you it has to be replace, they tell you that the warranty does not cover this and that so you have to pay for everything. Stay away from this company.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed March 11, 2021

    I was helped by Daniel ** last month and received information regarding home warranty. I was very impressed with his service and he was very thorough with the details of what was covered and the type of coverage and the promotions they offered. I wasn't ready at the time but kept his information and called him directly when I was ready to purchase and I'm very happy with the decision to be a customer with Select Home as I had a negative experience with a different company in the past and Daniel was very reassuring.

    Thanks for your vote!
    Customer ServiceCoveragePriceRefunds & PayoutsTimeliness

    Reviewed March 11, 2021

    This is the worse warranty company I have ever encountered. They find an excuse to not cover any repairs and blame everyone else for delayed response. Also made the mistake for paying for 3 years and they talk me out of canceling stating they will do better but they never do. I have had to pay for all repairs out of pocket. This company is a joke and will cost you more money than just paying for repairs on your own. Do not use.

    Thanks for your vote!
    Verified purchase
    Customer ServiceRefunds & PayoutsMaintenanceStaffRates

    Reviewed March 11, 2021

    The water at my house has not worked for approx 3 weeks now. Only response I get is generic email, saying that they can’t put anybody in my area to service the situation. When I signed up for this account they told me they had tons of people in the area for work to be done. Willow is very popular place. I did receive an email telling me that I can take care of myself and then work on getting reimbursed. But nobody in my area is interested in working on something and possibly not getting paid!!

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingStaffRates

    Reviewed March 11, 2021

    Platinum care program we received a discount and Bruce ** made it so understood everything that we are receiving with warranty. We signed up for the 6 year plan & locked in rates. My daughter has them for her home and highly recommend them to us for our home. They have great service for the policy. Great service for repairs.. Include appliances, well, roof, ac unit, plumbing ductwork, garage door opener, ceilling fans, water heater, etc.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed March 11, 2021

    I purchased this home warranty just two days ago. I’ve had the contact them a few a few times but haven’t needed any service yet. The customer service people and the sales staff were very good. They made me feel appreciated. They were able to work with me on the cost. I hope that dealing with them later is as nice as it was this time.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffTimeliness

    Reviewed March 11, 2021

    The sign-up process for Select Home Warranty is a super easy process online. A super friendly Salesperson called me within minutes of requesting more information about what was covered by the Select Home Warranty and was able to answer all my questions with minutes. The checkout process was super fast & easy to get signed up for my select protection package. Highly recommend!

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceRates

    Reviewed March 11, 2021

    He was very nice and pleasant to talk to. Told me information and prices right away. By doing the 3 years saved big time. Looking forward to dealing with you in the future. I found your ad on my email account. Glad I opened. I had no problem filling the form and a call came within two hour. Message was left on phone so I was able to return call.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 11, 2021

    The person submitting the claim for me was very helpful, considerate and efficient. It took less than 24 hours to receive a follow up call from a person who was equally efficient. I also received an email to follow up on the claim. Within the hour, a company had been dispatched to repair the problem with my washer.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 11, 2021

    Richard was very helpful. He explained all, our options and let us make up our minds without trying to upsell us. He was very professional, friendly and knowledgeable. He answered all our questions and helped us decide. His knowledge and friendliness was instrumental in our decision to use Select Home Warranty.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaffRates

    Reviewed March 11, 2021

    Had a very good experience. Sales rep explained everything that I asked. Made sure all my question were answered and took the time to explain all my questions and was able to get me a good discount on a yearly rate. Will recommend to other people. Overall I would say it was a 5 star experience. Will be sending more business their way.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 11, 2021

    Their pricing seems fair and their restrictions seem standard. I have not had to call them out yet but they are helpful when I have called to have my documents sent to me. The only thing is the gold care that I was supposed to get was supposed to have roof leaks and it doesn’t.. Kind of a bummer that I need to call and fight that out with them but I have the invoice so hopefully they will honor it before we have a problem.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPriceStaff

    Reviewed March 11, 2021

    The person I spoke with was very informative and he explained the coverage and cost clearly. He gave me different options, but did not pressure me in any way. Our conversation was pleasant and compared to other companies I had looked into before. I found they cover more items for less money. A lot less money. I feel more relaxed knowing I have great coverage in case I need it.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceStaff

    Reviewed March 11, 2021

    Just signed up... Easy to sign up and great cost! All appliances were covered and was able to add additional item. Received my contract and it contains the coverage we need.. Salesman was friendly and answered all questions, made sure we had the coverage we needed. I would recommend them to my friends and family!

    Thanks for your vote!
    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed March 11, 2021

    I made claim for frozen and busted water pipes during the hard freeze in Texas on February 14-16, 2020. Select Home Warranty arranged local Plumbing company- Sychar Technical Services to come to my house to access the damage to make diagnosis. Although I do not have appointment with date and time yet by Sychar Tech. Service, I am happy with the prompt service by Select Home Warranty representative.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRatesWait Time

    Reviewed March 11, 2021

    The home warranty sales person was great. He went through all of my options and even suggested some options I hadn’t thought of. I chose this company because of their competitive pricing and low call waiting times. I was pleased at how easy the sales process was and the renewal process and price lock features in the future!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 11, 2021

    Very courteous and respectful and direct to the answer. I hope that we will have a good relation on this. I’m excited of what this company will offer me because I’ve been thru quite a few company but most of them failed me. So hopefully it will turn out to be great and I’m very optimistic about it and if things turns out good I will tell all my friends and relatives about this company.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2021

    After resurging for a Home Warranty Company, I decided to call Select Home Warranty. Jonathan ** was very friendly, helpful, courteous and knowledgeable. He even saved me a lot of money, compared to my existing plan which was to expire within a few weeks and a very big increase in the new premium. Naturally I signed up with him.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed March 10, 2021

    Sales professional, Lucas did an outstanding job! He was knowledgable, professional and polite, he helped me determine the best warranty coverage with the additional items added to provide the best solution for our home! Our discussion included all of the available options from Select Home Warranty! I look forward to receiving great service! Much appreciated!

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed March 10, 2021

    First time dealing with George ** from Select, he was very nice and gave me great information, also all discounts with my plan. I purchased plans for two houses in Texas, with a 3 year plan for each house. Would recommend this company and person to anyone needing a home warranty.

    Thanks for your vote!
    Verified purchase
    CoverageMaintenanceStaff

    Reviewed March 10, 2021

    I shopped around for the best offerings and Select Home Warranty was the best I found. Easy to sign up and excellent coverage options. Our house is only about 10 years old and with higher end appliances, we know it will be a matter of time before something breaks. Excellent peace of mind.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 10, 2021

    A very easy sign-up process with an accounts representative. Attention to detail and all questions answered was impressive. Provided choices and detail as it concerned the various service plans. The extended multi-year plan that can transfer to new ownership or to new place of residence was the seal on the deal for our family. Enjoyed the process and look forward to the warranty if needed.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed March 10, 2021

    I spoke with Barry today, a representative at Select who helped me switch Home Warranty companies. He was very knowledgeable and helpful and patiently explained the options Select has to offer as well as the full coverage that my new plan offers me. I would highly recommend, and am looking forward to using Select moving forward!

    Thanks for your vote!
    Customer ServiceClaims HandlingCoveragePunctuality & SpeedStaff

    Reviewed March 5, 2021

    BE AWARE. THEY JUST WANT YOUR MONEY. I took this warranty last year. I file one claim about 6 months ago 1st claim was took care ok but recently I have water leak under my kitchen cabinet so I open new claim. When I call customer service lady took the information down and told me, "Someone will contact you within 24 hours." When I didn't receive any call after 24 hours I call the customer service. They told me my claim is still under review & I have to wait 3 days. I explained the person I have water leak. I already wait 24 hours as first agent told me when I file claim. It's an emergency. In 3 days water will damage my cabinets and could damage my basement ceiling & probably my basement too but person act normally like he does not care and told me I have to wait 3 days no matter what. That's the rule.

    After 3 days when I call back because as usual no call received they told me my claim was denied because faucet was not cover under my warranty. I explained the person I never reported that my faucet is leaking. She told me, "That's what the rep put in your claim. You have to open new claim and it will take 3 days review again and then we will let you know." It's so crazy. They don't care about the damages will happened due to water leak. I already wait 3 days. They want me to wait again because even it's their fault that their agent made a mistake and put as faucet leak. I never renew the policy again. I learn the lesson. It's better when you have issue in your house hire professional yourself and get it done right away instead of these warranty peoples to bully you. I wish I can give them zero star for poorly handling claims.

    Thanks for your vote!
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed March 4, 2021

    I would give less than 1 star to Select Home Warranty if I could, they lie and are a huge ripoff. We joined and paid for 3 years as they made it sound great. Then we had our first problem, our hot water heater failed and started to leak. The contract states that all aspects of the hot water heater are fully covered, all components, etc. We called and told Select Home that our unit was leaking.

    4 days later they sent a repair guy who confirmed that the unit was old and failing and needed replacement. Select Home denied the claim and said they don't cover leaks. I complained and said the tank components were failing and that was the source of the leak, plus if you don't cover leaks why send a repair guy out and charge us $60 if we already told us it was leaking? They had no answer for that and said we are now denying the claim due to rust. The repairman never opened the unit, there was no rust so I asked how can you deny a claim on rust if no rust was found? They said any older hot water heater is bound to have rust so we automatically deny all hot water heater claims. I said I am immediately canceling my warranty, now I am waiting to see how much they will rip me off in cancellation fees. Stay away from Select Home Warranty, even the repairman told me they had a horrible reputation for denying all claims.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Feb. 25, 2021

    Very professional and added our new extra refrigerator to the policy. I wanted to make sure our policy will cover any future issues with this refrigerator. I have not made any claims at this point, but know if I do, I will be taken care of by Select Home Warranty. Thank you.

    Thanks for your vote!
    Customer ServiceCoverageTechPriceMaintenanceRatesNetwork Quality

    Reviewed Feb. 25, 2021

    I bought a policy with Select Home Warranty in 2018 and had a really bad experience submitting claims. My first mistake was paying upfront for 5 years (got 1 year extra). My first experience was with a Kitchen faucet leak. I reported it to the Select Home Warranty, recorded a claim & they sent someone from a local plumbing company and he diagnosed the issue and never sent diagnostics back to Select Home Warranty. No one followed up. After a week, I was asked by Select Home Warranty company to get my own contractor to diagnose the issue. I got my own contractor look at the faucet and it needed a complete replacement of the pipes and faucet. Select Home Warranty said it is not covered in my policy. I ended up spending ~750$ including labor from my pocket.

    My second experience was with the HVAC. Heating stopped working. Drain pump stopped working and no heat. My contractor fixed it & I spent 400$. Even for this Select Home Warranty said, it cannot be covered because issue was not fixed but an alternative was implemented to solve the problem (did not make any sense to me). They found a way to reject my 2nd claim as well. After a lot of fight, I was offered 200$ as a reimbursement but it has been about 7 days and I have not received the form. Now 2 years into this, I decided to pull the plug and cancel my policy. I was told that I have to pay 75$ as a fee and they would charge at non-discounted rate of 1.37$ for 750 days I had the policy for. It was very bad experience for me. Would never get a home warranty policy again and never recommend to others as well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2021

    I have had nothing but good luck with Select Home Warranty. Courteous and professional as always. From the start of the call is kindness and sincerity throughout the call is professionalism and a good support team to help you with almost any problem. If you're in need and don’t want to spend a fortune on repairs I would recommend Select Home Warranty to anyone family or friend.

    Thanks for your vote!
    Verified purchase
    CoveragePrice

    Reviewed Feb. 25, 2021

    Was very satisfied with the home warranty coverage and cost compared to other companies. Ed ** was a pleasure to talk to and answered all my questions in detail. I like that fact you can get yearly or long-term plans based on your needs. Would definitely recommend Select Home Warranty to anyone looking for a home warranty.

    Thanks for your vote!
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 25, 2021

    The good and the bad.

    On the good side:

    1) Very responsive during the sale of the policy - worked through details quickly and prompt responses;

    2) The call center agents when claims are submitted are well spoken and look up information quickly - technology is well set-up with emails for dispatch, follow-ups etc.

    On the bad side - Call center agents are unable to do more than write up the claim and let you know where things stand in the process. They need to forward information to dispatch for assignment of work (takes 24 to 48 hours), then dispatch assigns to a contracted company which could give you an appointment 5+ days out. Once the technician comes and makes a determination - the process to get information for repairs or resolution takes another 48 hours.

    Post that the claims resolution if replacement is needed can take 10+ days. These are significant time periods for a refrigerator that is not working and a huge problem. In my case, it has taken them over 15 days without a resolution for a broken refrigerator that needs to be replaced. When selecting a home warranty company, claim resolution time for critical appliances like the refrigerator are very important and SHW definitely failed in that respect.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed Feb. 24, 2021

    Noah was reasonable and fair. HE quickly responded back to me when I called him and left a message. He was not pushy in trying to get me to increase more service or years to the plan although he did offer to do so. Then he was most efficient in processing the new service and securing payment.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 24, 2021

    Daniel ** was wonderful! Answered all my questions, was courteous & knowledgeable. I was with a different company for over 10 years with 2 homes & 15 years with my home. It started out well & went downhill. I'm looking forward to a new adventure & a long relationship with Select!

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Feb. 24, 2021

    The sales rep was honest, quick and also indicated that I was eligible as I was military. There was a better deal seeing that I had the funds to buy the 5 year coverage but I don’t have $2200 or so to pay right now. I even recommended a couple neighbors and provided them your number just in case they don’t have home warranty.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPriceRates

    Reviewed Feb. 24, 2021

    I'm really pleased with the price I got but I will admit, the sales pitch was a bit strong. However, I can overlook that as the price speaks for itself. The most important thing to me was that I needed roof coverage and was looking for 24 months at a discounted price. It seems like they couldn't offer a two year plan and instead wanted to offer only 3 years or more.

    Thanks for your vote!
    Verified purchase
    TechTimeliness

    Reviewed Feb. 24, 2021

    Cut off valve under sink separated from the pipe flooding the bathroom. Had to cut off all water to the house 2/24/21. So thankful that I was able to get a plumber same day and problem is solved. Would highly recommend Select Home Warranty. I was very grateful to get this resolved same day.

    Thanks for your vote!
    Verified purchase
    Claims HandlingStaff

    Reviewed Feb. 24, 2021

    New homeowner and had questions in regards to my home warranty and all questions were answered. I would recommend company to friends and family.The representative was knowledgeable and able to answer all my questions to get my claim processed.
    1.0
    2.0
    3.0
    4.0
    5.0

    Would recommend to a friend. Everything was great!

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed Feb. 24, 2021

    Bruce on the sales team was excellent in explaining the details of the policy and working with me to give us the best deal. The coverage is excellent and the value beats anything else I saw while researching other companies. Moving into a new home involves a lot of unknowns and stress, but Select Home Warranty has now has given me peace of mind! Would definitely recommend to anyone considering purchasing a home.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffCoverage Limits

    Reviewed Feb. 24, 2021

    Dealing with Jonathon made this transaction a real pleasure. As a veteran he expressed gratitude for my Service and was very professional. I saved a great deal of money over the home warranty company I was previously with. Even the service call fee is less than what I had. I only wish I had chosen Select Home Warranty years ago. Thank you for helping an old veteran. I really appreciate it.

    Thanks for your vote!
    Verified purchase
    CoverageRates

    Reviewed Feb. 24, 2021

    So far, so good. Seems like a reputable company and got a great home warranty rate! Loads of home coverage for the money! Check it out at Selecthomewarranty.com! Answered all of my questions in a timely fashion. Would definitely recommend to a friend, neighbor or family member. Thanks very much!

    Thanks for your vote!
    Verified purchase
    CoverageStaffRates

    Reviewed Feb. 24, 2021

    I spoke with Isaac at Select Home Warranty about renewing my policy with them. He was polite and knowledgeable. He offered me a policy for multiple years with a better rate but I was unable to utilize it at this time. He did not try to push or coerce me to buy the upgraded policy. I appreciated that he took the time to explain things to me and listened to me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechMaintenanceStaffHonesty & Transparency

    Reviewed Feb. 24, 2021

    I have had different warranties before, however Select has been thus far the most easiest, quickest, and very communicative. My toilet was not working properly. I contacted Select and they set everything up. Let me know when I should expect a call back and when I should expect the job to be completed. The service man was very friendly, honest and did a great job. So far Select has been excellent.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Feb. 24, 2021

    Select Home Warranty is always friendly and professional. Although our problem with our hot water heater was not covered under the policy, they were still nice to work with. We have had to file claims twice in the past year and they were outstanding to work with. We definitely recommend the company and will renew our policy when it's time.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 24, 2021

    The staff I spoke to regarding purchasing a home warranty, was friendly, polite, and knowledgeable. He explained the plans available and the cost of each choice so I could make an informed decision. I was able to contact him easily with any questions and received a prompt response to my issues. I would definitely recommend them to my family and friends.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffValue

    Reviewed Feb. 24, 2021

    I was pleased to work with an agent at Select Home Warranty who was not only knowledgeable but also pleasant and helpful. Customer service is very important to me and I look forward to a continuing relationship with your company. I feel confident that your company will provide good coverage, prompt response and good value to me as a customer.

    Thanks for your vote!
    Customer ServiceContract & TermsCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffTransparencyTimeliness

    Reviewed Feb. 23, 2021

    My policy number is: **. The whole purpose to buy this home warranty is to have peace of mind which I never had. I submitted 3 claims (**, ** and **) which I never being reimbursed, and Select home warranty provide weird explanation so that they do not have to pay for the submitted claims.

    1. Initially when I opened the service work order the customer service team member clearly stated that, "You can bring your own technician and fix the appliances and submit the claim for reimbursement," however after submitting the claim the they stated that you should authorize the repair first before initiating the repairs. Moreover, the technician they assign either does not want to work with Select Home Warranty or does not show up. When I complained to customer service, they mention that I can bring my own technician and get it repaired and submit claim for reimbursement.

    2. My A/C condenser furnace went bad and need to be repaired to get the cold air. I called their customer service and they mentioned, "You can go ahead and fix it."

    3. In another instance, my furnace went bad and won’t start due to bad inducer motor and thus no hot air and its freezing outside. In this instance, I contacted the Select Home Warranty for authorization first and they told me that they have submitted the report to authorization department and it took 2 days to come back, asking past maintenance records. Can you wait for 2 days without furnace in this freezing weather, where Select Home Warranty claims they fix the unit in less than 24 hrs. Anyway, I furnished whatever they asked and still they denied the repairs stating the furnace is RUSTED. The SElect Home Warranty customer service person talked to the onsite technician on phone in front of me and asked the condition of the furnace and filter status and technician mentioned that furnace is in good condition but the inducer motor (furnace component) has gone bad. As per their 6.3.3. for Heating system at https://selecthomewarranty.com/termsconditions/ clearly states that inducer motor is covered under this agreement.

    Therefore, I need your assistance to step in to resolve my claims with this company. I have escalated these claims and still no response.

    Thanks for your vote!
    Claims HandlingCoverageTech

    Reviewed Feb. 23, 2021

    This is the worst home warranty company I have ever dealt with. First you're on hold to file a claim forever. They decline everything even when it's clearly listed in the contract as a covered item. They go back-and-forth hoping you give up. I made a client in Nov 2020 and they final paid $150 for a $600 salt cell for the pool March of 2021! I just filed a claim for our heater and they declined the service that is clearly covered in the contract! Don't use this company. Zero stars for me!

    Thanks for your vote!
    CoverageMaintenanceHonesty & Transparency

    Reviewed Feb. 19, 2021

    I have have filed at least 5 claims with this warranty over 11 months. Even though they told me these things were covered when I bought this policy, they always have an exclusion in fine print. They have not covered any issues at my house. Now my furnace is broke and they want manuals and maintenance records for the last 3 months. I just purchased this house 2 yrs ago. They said at time of purchase of of the warranty that the furnace was covered. They are very deceitful to get you to purchase their lies.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Feb. 19, 2021

    The rep that assisted with change the length of coverage and was extremely patient, kind, empathetic, knowledgeable, and courteous. My husband and I are happy that we made to decision to upgrade our plan to a 3 year plan. I even provided the company contact information to my sister so that she too can utilize Select Home Warranty.

    Thanks for your vote!
    Verified purchase
    Claims HandlingSales & MarketingStaff

    Reviewed Feb. 19, 2021

    First time customer with Select. I had some concerns and the sales guy answer them professionally and help get me the best deal possible. Looking forward to see how great the service is when needed. Hope their claim process is as good as their sales rep was. I would recommend using him to all my friends and family.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 19, 2021

    Fast, simple process. Costs reasonable. Ordered a 3 year plan. Our sales representative was easy to talk to and explained all that was covered...After seeing positive reviews we already knew this was the company we wanted to go with. This is the first home warranty I've purchased so I'm happy. The process was super easy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 19, 2021

    I sent in an email request to repair my heating system and was contacted right away. The repairman was dispatched and responded quickly to determine what the issue was. The part was ordered and replaced the following day. The repairman (Kelly) was professional and courteous. It's nice to have a home warranty that works when you need it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechMaintenanceStaff

    Reviewed Feb. 19, 2021

    I will recommend Select Home Warranty to my friend. The customer service is very friendly to answer my questions. I just filed the first claim with Select Home Warranty. I hope the process will be good, and I will have a good contractor to fix the leak in my bathroom.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceStaffRates

    Reviewed Feb. 19, 2021

    Agent was kind and knowledgeable. Answered all my questions, explained every option available. They also let me know of any special offers which was great. Good prices for long insurance contracts that extend to a new owner for resale which is a great perk or asset! Highly recommend for anyone looking for a good deal.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 19, 2021

    Received call from rep this afternoon, was well receipted and very easy to communicate with. He went over several things that I had options for and how much he could for me. All things were discussed and covered to the full extend. There was never any pressure to take anything, just was happy to listen to the customer.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 19, 2021

    I had to call to get the heater fixed and also change the address of my home. The customer service was very nice. The person who helped me out was very helpful and he took care of the situation very fast. He set up an appointment with the technician to come out to my house to fix the heater.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPriceStaff

    Reviewed Feb. 18, 2021

    Ryan was very helpful with explaining the details of the plan that we chose! It was the exact coverage that we were looking for and gives us peace of mind as we move forward in our new home! He also found us a few extra discounts! If you are looking for an affordable home warranty I would definitely recommend Select Home Warranty!

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Feb. 18, 2021

    Good plan. Not pleased with the associate who tried to sell me more than I wanted. It seemed a little pushy, though I understand that it is his job to do so. It simply isn't my style and I generally try to avoid salespersons any time I can. I got everything I wanted in a plan for a decent price. The associate dropped the service call cost from $90 down to $75. That is about what everyone else offers. Overall, we will see how they respond. I am fairly handy around the house so I am not sure if I want to pay $75 to have a guy do a $5 repair that can take me 15 minutes. We'll see. I have never purchased a warranty before.

    Thanks for your vote!
    Verified purchase
    Customer ServiceBilling

    Reviewed Feb. 18, 2021

    Our Select Home Warranty was due to be renewed, so we called the company. They had sent an email saying it was time to renew. We called them, and we were able to renew on the phone with our credit card. The hardest part of this process is trying to do this review because it won't easily submit with enough words.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Feb. 18, 2021

    Customer service tech was friendly, courteous and professional. He called the service tech to set up an appointment but they did not answer. So he said he would put in another request. Confident that I will received another request and as I write this I just got a text from another service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaffTimelinessCoverage Limits

    Reviewed Feb. 18, 2021

    Select is the 4th home warranty I have used over the past 10 yrs. The last three have been so difficult to work with I quit using them. My experience had been frustrating. Taking more than a week to get to me when I had an air conditioner outage in July with temps up to 100 degrees. This was my first contact with Select after purchasing in December. I had a blocked or frozen drain with a water leak to the basement. I made my claim about 8 am and had a repairman name by late morning. I made the call to Breezy AC/Plumbing and told that he could get me in on Saturday (5 days later).

    I explained the problem and he told me if he could come in the evening closer to 6pm he could be at my home the next day. Because of an emergency for a person with no heat he was delayed by another hour, but he came. The repairman was so thoughtful and made the repairs that night. Select will have to continue to show me these kind of results but their choice of repairman was just wonderful so far. Select has really made a wonderful impression on a person that has had many disappointments with home warranties.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Feb. 18, 2021

    My first experience with Select Home Warranty was pleasant and easy. I recently purchased a home with a transferable home warranty. I actually thought the transfer would be a headache, but it was fast and the agent assured me that the transfer had successfully been completed. He also quickly sent the updated documentation. Thank you for the good service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 18, 2021

    Sean ** was a pleasure, very informative regarding my concerns for home warranty purchase. After purchasing the warranty and having more questions Sean was very helpful and resourceful. I called my Mom and told her if she is looking for a home warranty to give them a call and ask for Sean **.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 18, 2021

    I just purchased this home warranty in January 2021. I was very please with the price and the service charge is comparable to other companies. My experience on the phone with the SHW consultant was positive and am looking forward to a great relationship with this company. Although I hope I don't have any major issues with my home I am confident that SHW will take care of whatever comes up.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Feb. 18, 2021

    It was my first call ever to Select Home Warranty for a service request for a leaking bathroom faucet fixture. I choose to have a representative call me back instead of staying on hold. I was called back within five minutes by Troy the customer service representative. Troy was very professional and to the point. Now I'm waiting for a contractor to call me to set an appointment.

    Thanks for your vote!
    Verified purchase
    CoveragePrice

    Reviewed Feb. 18, 2021

    I just became a new customer for Select Home Warranty, and I am very pleased with the coverage and the cost of the coverage. I am hoping everything else throughout the next 14 months is just as simple and easy. I am glad I made the switch to Select from my previous Home Warranty company.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 18, 2021

    I completed most of the information online then I received a phone call from Daniel to confirm the order and discuss some other options. He was polite and very informative. I appreciated that he wasn't pushy and really seemed to want to make sure I got the coverage I needed. 2 thumbs up!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims HandlingPunctuality & SpeedMaintenance

    Reviewed Feb. 18, 2021

    My phone call to submit a claim was easy and fast. I do have one issue though, before the menu to select the submit a claim option, there is a prompt telling you to submit your claim online. The online submission page is broken. I have an issue with my plumbing, the water pressure is low. One of the information boxes is for the brand of the unit. Well my issue does have a specific brand to name so I tried to submit my claim without it, and it rejected it saying it was required. So I clicked on the drop down menu under brand and there literally was no option to select. So I couldn't even submit my claim online, and had to call.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingStaffTransparencyCoverage Limits

    Reviewed Feb. 18, 2021

    Fairly straightforward explanation. Salesman not too pushy. Could explain a little more on on the fine print, 60 vs 75 service fee, can use your own service contractor if bonded and insured, explain upfront that the roof coverage is leaks only. Overall a decent salesperson. Renewing will be easier determined after a service call hopefully not needed.

    Thanks for your vote!
    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Feb. 17, 2021

    Very helpful and knowledgeable of what all is covered and options available for me. You are highly recommended is the reason I came on board. Hopefully won’t need to use but need to make sure if something is broken I can rely on your getting the right person to fix for me.

    Thanks for your vote!
    Verified purchase
    StaffFollow-Through

    Reviewed Feb. 17, 2021

    I dealt with Sam. He was great to deal with, kind, everything he said was factual. He was great!!!! We received all paperwork promised. He recommended money saving options which we were able to take advantage of and followed through with all of them. He was great to work with.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverage

    Reviewed Feb. 17, 2021

    I have not yet needed to make a claim. I hope it is as easy as it was to sign up. I have a feeling I will need to make a claim soon and hopefully things will go smooth when that phone call takes place. It does give me a good peace of mind knowing that I have the coverage in place in case something happens.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed Feb. 17, 2021

    The subscription representative was courteous, informative, and comprehensive. All areas was explained quite sufficient. The representative was very well informed and his explanation of each category to the service warranty was satisfactory. The terms and the additions was amply explained. He also got me some additional service time by asking questions pertaining to my military service. So far so good.

    Thanks for your vote!
    Verified purchase
    CoverageSales & Marketing

    Reviewed Feb. 17, 2021

    Great information. Great savings. Sam was wonderful. There were a lot of discounts received and multiple years of coverage plus the warranty moves with us to our next home. We hope to stay with this company for a long time. I look forward to using the services provided by this company.

    Thanks for your vote!
    Verified purchase
    Claims HandlingTechPunctuality & SpeedStaff

    Reviewed Feb. 17, 2021

    I filed a claim for our oven not heating this past Saturday, today is Wednesday and I am still waiting for technicians information. Hopefully, this will be resolved soon as with a family of seven not having an oven is difficult on us. There’s only so many things we can prepare stovetop to feed that many people.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Feb. 17, 2021

    I was pleased with Jake on how he tried to save me money for the home warranty as we were enrolling. He didn't pressure us and was very supportive as we tried to figure out what worked best for our finances. I would definitely recommend this to a friend. He insured us that no matter what, someone would be able to help us 24/7.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceStaff

    Reviewed Feb. 17, 2021

    I really had an awesome experience with the agent that created my quotes. It was a pleasure dealing with such optimistic agents and service providers, which made me part of the Select Home Warranty family. Thank you for all the help with my two townhomes' coverages. Looking forward for a positive experience for next 24 months and longer.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed Feb. 17, 2021

    I received fantastic customer service! The associate I spoke with was kind and clear with what was happening. She was also sympathetic to my needs. A great home warranty service. Having caring technicians is so nice! In my area we received a very hard freeze we like we’ve never experienced before. Our area is used to things like hurricanes and flooding, not freezing. While I was a bit panicked about my situation, the technician who helped me helped me stay calm.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Feb. 17, 2021

    I contacted Select Home Warranty online and was called back very quickly. I had several questions concerning details of the warranty which were all answered quickly and professionally without the need to contact another person for answers. I normally wait before making decisions but all details were answered and I was given 30 days to review the policy details to make sure it was right for me. Because of reviews I have read, and the service I was given while considering the product I decided to go ahead and purchase. Value compared to others I was considering is much higher. This was a very pleasant experience and I feel comfortable with my purchase, and that I will be given good service if needed.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaffCoverage Limits

    Reviewed Feb. 17, 2021

    Got the Platinum Care plan. The discount available was great. The representative on the phone was patient and friendly. Haven't used the service requests yet, hopefully the process is simple and smooth. I have been using another warranty service for my other property, Select Home has a lower monthly premium and service call fee. The coverage is about the same with minor differences.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed Feb. 16, 2021

    So happy to have switched over to Select Home Warranty from another company that I had been with for over 10 years. The outstanding customer service I received at Select was a breath of fresh air after the dismal experience with the other company. Thank you for everything! The value of my contract is extraordinary, I am getting much more for my money than I did in the past.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceStaff

    Reviewed Feb. 16, 2021

    The representative was extremely helpful, tailoring a plan to my needs. We worked out the details to my satisfaction and budget. The contract covers all that I needed and then some so the value is definitely there. Representative was knowledgeable with various plans to tailor nobe to my exact needs.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceStaffRates

    Reviewed Feb. 16, 2021

    We were disappointed in our old warranty provider, so we had some hard questions for your representative. He was direct, and showed us we can get great coverage for a fair price. He also told us we can use our own service contractor if we need to. That is important, because we live in an old house at the end of a steep, bumpy road.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechStaffTimeliness

    Reviewed Feb. 16, 2021

    I spoke with Moe ** about a contract with Select Home Warranty. He was very personable and easy to speak with and understand. I didn't receive the policy after purchasing over the phone, so I called back the next day. I was able to be connected directly to him and he sent it again twice just to make sure I received it. I enjoyed speaking with him and am very happy so far that I chose Select Home Warranty as my home warranty company.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Feb. 16, 2021

    It was a good experience. As a homeowner and realtor I found the service helpful and as of excellent value. I highly recommend it. They try to find as many discounts as possible. As a former military and over 50 I got a great multi year price. As a realtor I will be recommending this service to all of my customers and prospects.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Feb. 16, 2021

    It was very quick, very easy and cost effective. On top of all this Daniel ** was amazingly smooth. He identify the right moments to ask according to their buyer's journey. He was courteous and helpful. I was with First American and it was not a great experience as compared to you guys. MD.

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims HandlingCoverageStaff

    Reviewed Feb. 16, 2021

    Amber was clear and concise. She was able to give me information about my policy, its number and when it was to come out of my bank. I am very pleased with her. She was very kind and soft spoken. I would not hesitate to call back and request her. I have yet to file a claim but have no fears that I would not be helped with any problems.

    Thanks for your vote!
    Verified purchase
    CoverageTechSales & Marketing

    Reviewed Feb. 16, 2021

    I would like to say first of thank you very much to my service provider for treating me like I was a customer for years. He gave me the opportunity to save money offering discounts that was almost too good to be true. While having had other warranties I’ve never saved as much. Taking the 5yrs of coverage gives me comfort to know I’m covered and that it transferable.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Feb. 16, 2021

    Good price for a senior and vet. Will use their service no matter where I live. My home and all the pleasures that it gives me needs to be protected. My safety in my environment is of extreme important to me and my family. I recommend this Protection service the family and friends. I look forward to a lifetime of service frome Select Home Service.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 16, 2021

    Representative Moe was extremely knowledgeable and helpful. He explained all of my options and came up with the best possible plan for my household. I will recommend this home warranty company to my friends and family. It was an absolute pleasure dealing with a sales person who absolutely knew the answers to all of my questioned and listened to what I needed and wanted in a home warranty company. Thank you.

    Thanks for your vote!
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffTimelinessHonesty & Transparency

    Reviewed Feb. 12, 2021

    I am (was) a VIP member. I put was because I am attempting to cancel my contract, but of course, they can't do it immediately. They have to have another "Department" contact me to tell me how much I will be receiving back. This is after I called once and was hung up on. I contacted Select Home Warranty. 7 full days ago in regards to my water heater being out. It is winter and I made them fully aware that I am a mother of a toddler with another one on the way. Friday, I filled out the form to tell them my water heater was out. I didn't hear from them in the 24-48 hours that their company promises, so on Monday I reached out. They couldn't tell me anything other than they would be "Escalating" the issue. They love the word "Escalating." Tuesday rolls around and they can't find someone to come out, so I get a company, the same day to identify the issue.

    Select home warranty then has to determine whether they will pay for it or not. It is now Friday and I finally received an email saying they will give me $185 towards a new water heater. I don't know if you know how much water heaters are, but that is highly offensive to say that you'll repair or replace something in my house, but only a fraction of its actual cost. These are their claims: they're available 24/7, not true. They might have an operator but they cannot help you 24/7, not even via email. They assign a local repair professional. Also not true. They will coerce you to find your own so it will be quicker, because if they can manage to find a repair professional, that person cannot come out for at least a week.

    They claim they cover all items that are in good working condition at the time of the purchase of the plan. The word "Cover" is misleading, because $185 does not cover a new water heater. Luckily my husband has started spreading the word, and many realtors are no longer referring clients to select home warranty. This is what happens when a business has terrible business practices.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsCoverageTechPriceMaintenanceStaff

    Reviewed Feb. 9, 2021

    Home warranty companies have contracts like everyone else when you sign up. We have a dryer issue and filed with Select Home Warranty. Our contract states under Paragraph 6.2.6 for clothes dryers: This Agreement covers all modules, components and parts of the clothes washer and clothes dryer necessary to the functionality of the clothes washer and clothes dryer. (i)Motors (ii) drain pumps(iii) control boards (iv) gas vales (v)heating elements (vi) igniters (vii) thermostats (viii) fuses(ix) wire harness(x) ignition modules(xi) tub assembly(xii) tub bearings(xiii) motor bearings. Excluded: None The contract also states the following under Paragraph 9.1.2: This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals.

    On the 10th of January we reported the Dryer issue. We paid the $75 deductible for a technician to arrive and they determine that the control board (part WE22X30157) and a switch that recognizes that the door is closed (part WE04X28977) needed replacing. (You can look up these parts yourself online as proof they aren't part of a door.) The appliance company filed the results back to Select Home Warranty and FINALLY on February the 5th SHW denied the claim. The reason was (as they claim) it's the door and that isn't covered. Diamond Appliance Repair (who provided the technician) informed us that the problem isn't the door or any part of the door. They called Select Home Warranty on three occasions explaining the problem to have them reverse the decision.

    In all cases SHW rejected the claim of a control board and switch as the problem and needing replacing. Even though the contract specifically states that the control board will be repaired/replaced, and the items are listed on the invoice from the appliance company, SHW company will not do so. They have willfully breached their own contract. The contract also states that arbitration can be used to resolve any issues through the state of NJ. We requested arbitration and the company has ignored all requests and gone silent. Probably because the American Arbitration Association charges companies a $300 for each case. Do not use this company as they will not even abide by the contract they created.

    Thanks for your vote!
    Customer ServiceClaims HandlingCoverageSales & MarketingHonesty & Transparency

    Reviewed Feb. 8, 2021

    After telling us when we signed up our TANKLESS water heater was covered we chose this company. Now several days after submitting a claim for our tankless water heater issue we are being told that we do not have coverage and we need to add on a tankless water heater protection. Mind you this was not mentioned when the claimed was made and several calls in between were made. This is very misleading and the reason I will not use this company after this year. I suggest you all do not ether. Don’t let the allure of the smooth talking sales people woo you over. STAY AWAY.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingTransparencyNetwork Quality

    Reviewed Feb. 7, 2021

    I logged a claim for possible leakage around my Master Bedroom Vanity. This was my first ever claim with any Home Warranty service. I made them aware that I’m hearing leakage in the wall between my vanity and master bathroom. The contract was assigned within couple of days and the scheduling with contractor - A2Z Plumbing, Fremont, CA was uneventful (great!).

    The contractor came, turned on the tap, put his ears to the wall and confirmed possible leak with 5-mins. Then he tells me that he needs to submit this diagnosis to SHW and will come back to fix bit later in the day, since he needs to attend to another site right now. I suspected no malice so far, so when he asked for my co-pay and wrote him a check. I even spoke to the owner @ A2Z Plumbing and he confirmed all that his guy told. After few hours, I get an email from SHW stating that my claim has been denied because access is not covered, and they point me towards the appropriate clause in the contract - fair. They also suggest I speak to A2Z Plumbing and pay them extra to create access, again fair!

    Now I call back A2Z Plumbing and send owner - Juan pictures of the vanity area. Juan confirms that no need to create access since there exists an opening through which he can put his periscope camera to check for leaks, and access should only be created if we can confirm the leak. I love his approach and ask him to go ahead. He also promised to update the diagnosis with the SHW. His folks come to my place with camera and immediately demand $125 for the use of camera stating it is not covered under Warranty contract. I deny any further payment and call SHW. SHW seems to have some of the WORST customer service reps I have ever spoke to. Most of them were rude and unprofessional, and one even told me that they trust their contractor more than their customers - really?

    Thanks for your vote!
    Customer ServiceTechSales & MarketingMaintenance

    Reviewed Feb. 6, 2021

    When purchasing warranty it is to repair or replace appliances. My oven caught fire and they would not honor contract. They had me doing six different thing, talking to six people, sending in every paperwork they could think of and then they sent a notice saying denied. That's problem 1. The second was my washing machine stop working. Called them. Repair man came out the first thing. He said is this is fairly new and so after he finished he said there was a lot of thing wrong and he does not have the parts. He would see if they would ok the parts or send me a check. Neither was done. They sent a email saying unusual wear and tear. I only wash clothes not dishes. What a horrible company. I paid $1200 for this warranty and I expect service. This is what I as a senior citizen expect and the reason I purchased it so I can be comfortable that if something breaks down it will get fixed. My opinion it's a scam.

    Thanks for your vote!
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingResolutionFollow-ThroughHonesty & Transparency

    Reviewed Feb. 4, 2021

    We opted to purchase home warranty protection for our 11 year old home. We signed up with SHW when we purchased our home roughly 14 months ago. I have used other home warranty companies and found them to be useful, reducing some of the potential risk if appliances fail or other systems in the home become an issue after move in. I filed my second claim with SHW last month for my stove, I was having issues with the interior of the stove as well as issues holding temperature. The SHW tech called me and asked me to give info over the phone. After he determined the stove was unfixable he said he would put in for a replacement. He told me to Zelle him the copay for the service visit. I was hesitant to do so but this was a tech that was referred to me by SHW and he said it was necessary to get that taken care of to continue with processing the replacement.

    A few days later I received a review of my claim offering a $150 cash payment for repair or a new stove. I can only get the $150 if I send in a receipt. My copay is $75, leaving me with just $75 to purchase or repair, what was deemed non-repairable, my stove. The contract has contradicting information. It is misleading indicating that I should receive $500 towards a replacement, which will still be very short of what it will cost to replace my stove. The letter I received said they value my stove at $150, where does that number come from? As the tech said, they are offering me their minimum payout.

    I would have never signed up for this coverage had I known this, all the items in my home are original and would have significant depreciation, the sales agent was very misleading when describing the plan. I followed with several phone calls. I asked to speak with a supervisor and the customer service agent continued to talk around my request. I had to demand to speak with customer service and then was escalated to a member of customer care. The individual I spoke with said there was nothing he could do. I will be canceling this coverage and will be going back to American Home Shield, they treated me much better and followed through on serving the customer well. I am frustrated and disappointed. This is a bad product and consumers should think twice about choosing this product.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 3, 2021

    The salesman was extremely helpful. Answered all my questions, got me the best price possible! Would recommend. The information provided looks like a wonderful deal, the staff is very knowledgeable. Worth the time to give them a call! Hopefully won’t have to use this warranty, but feel good knowing that I have it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 3, 2021

    Jake was very helpful with our decision to go with Select. Home Warranty. All my questions were addressed, follow up were quickly answered. Could not have been a more professional person to deal with. I believe if there is ever any issues with any items that are under coverage; they will dealt with immediately.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Feb. 3, 2021

    I spoke with Daniel **. He was very knowledgeable and made it easy to purchase a home warranty plan from Select Home Warranty. Daniel was able to not only explain the coverages that select home warranty offers, but also able to help me identify the differentiators that select home warranty has over some of their competitors.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 3, 2021

    The customer service representative was very pleasant, knew his product and even offered additional incentives. Warranty was quickly sent to my email. Looks like I will be very happy with this company and it definitely is a better price than I have been paying. I will be very happy to recommend this company to friends and family.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 3, 2021

    Thanks for the great service. Representative was able to provide me a great plan with huge discount. I appreciate the help during this tough time. I was able to save at least 1000$ for 5 year period and got 1 year extra.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageValue

    Reviewed Feb. 3, 2021

    Select Warranty personnel followed up with all necessary information while answering all questions satisfactory. I received Great coverage, consider Select a great value especially with additional coverage, which was totally unexpected but certainly welcome. Great value for my hard earned money. It is easy, just fill out required information and Select will follow up! Regards.

    Thanks for your vote!
    Verified purchase
    CoverageTechStaff

    Reviewed Feb. 3, 2021

    Johnathan was great. He explained all different plans and what was best for my family. No pressure signing a contract. He just explained the different options that were available. He was extremely helpful. Great plan for home coverage. I asked Johnathan how long the company was in business. He let me know and he also explained he has been a long standing employee. Made me feel good about a plan with this company.

    Thanks for your vote!
    Verified purchase
    CoverageTechStaffBilling

    Reviewed Feb. 3, 2021

    The rep was very helpful and gave me options for payments. He was also very knowledgeable and explained the policy to me. Last year I almost bought a policy but didn't and ended up paying $450 for a plumber to repair one smaller PVC elbow. This year will be different and it gives me a sense of peace knowing I'm covered.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceOnline & AppStaff

    Reviewed Feb. 3, 2021

    I put in an inquiry to their website and while I was still browsing the initial page when I received a call from Ian who was more than happy to kindly walk me through the different plans and their coverages. Ian also gave me a nice discount as compared to the website quotes. Ian was not only a good salesman but great at customer service helping where he could and making sure the plans were properly and accurately described so that I knew what I was purchasing.

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Feb. 3, 2021

    My claim was approved without additional effort on my part. I only had to wait on the phone for 30 minutes. They had a courtesy call back after 10 minutes of waiting. That was terrific. The advocate talked over me, but was pleasant. I was then told the email that I received was incomplete and that was clarified.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Feb. 3, 2021

    Jeff was awesome on the phone and answered all the questions I had! He explained the policy fully and addressed all of my concerns. Owning a home gets expensive and getting repairs done can be daunting, but I am Looking forward to having Select Home Warranty on my team for the foreseeable future.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 3, 2021

    I have searched and reviewed different/several home warranties in the last 4 months. However, all my questions were not answered of satisfying enough to commit to purchasing a home warranty. Today, I searched again and Ray with Select Home Warranty was very knowledgeable, answered my questions and a true expert on home warranty services. Ray was also very nice to provided information/options and discounts. I will definitely recommend your company and sales rep. Thanks Ray.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceOnline & App

    Reviewed Feb. 2, 2021

    FIX your website so I do not have to be forced to enter a model number of a product that does not have a model number. A pipe does not have a model number, yet you force me to enter one, but the dropdown does not let me choose "NONE". I waste time on the website when calling your customer service center, which is costly to you, and takes time for me is something I am forced to do.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Feb. 2, 2021

    I felt the agent was very helpful and worked on getting me the best price for the year, I liked that this company was listed as one of the 5 top home warranty companies in Arizona. This company followed up with me immediately and gave great customer service, and explained the coverage very well to answer my questions.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 2, 2021

    The rep was very polite and help full with my questions. Hopefully my future claims go as smooth. I am a new customer and do not know the future services of this company. So, I will provide more input later.

    Thanks for your vote!
    Verified purchase
    TechStaff

    Reviewed Feb. 2, 2021

    This is my second year using Select. I have always received polite service and timely repairs. The reaction time once a claim is made is good as well, usually within 2 days. The seventy five dollar up front fee to the repairman is fair. I would recommend Select to anyone seeking a Home Warranty.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Feb. 2, 2021

    Steven was great to work with! I didn't feel pressured. In fact, I went with this company because I had been hounded by another company I inquired with. But also Steven kept working with us to get the best coverage. I was especially pleased that the policy is transferable because we might be selling soon.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingValue

    Reviewed Feb. 2, 2021

    Good value and company. Offered a multi year discount. Ordered a 5 year plan at 60 per call. Usually my old plan with First American was 75 per call.. This company offers roof leak coverage too. Let's hope this company gives me the peace of mind that home warranties gives us. Thank you.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 2, 2021

    They did a good job. Now I don’t have to worry about my refrigerator. It was a seamless process and the workers made it a breeze to handle. All I had to do was send a picture of the model and serial number and it went on from there. It really took away the stress of having to do it on my own.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Feb. 2, 2021

    Sean was very knowledgeable and helped us pick the best policy for our needs. He gave us many choices to pick from and explained each one to our satisfaction. A very pleasant experience and I hope the service is as good as sean was.

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims HandlingStaffTransparency

    Reviewed Feb. 2, 2021

    I went online to file a Claim but the form is asking for the HVAC’s brand which is impossible to locate as our HVAC was installed last on the roof. So I called. Customer service Rep handling claims is very accommodating. Claim was filed smoothly. Will update soon after the work is done. Meantime, will recommend Select Home Warranty to friends.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRatesHonesty & Transparency

    Reviewed Feb. 2, 2021

    Bruce was very helpful in finding the right plan for our family. It is very reasonably priced and he made sure I understood everything covered and the service charge. He even went as far as making sure we got the best coverage without trying to raising the plan amount. I appreciated the honesty and great customer service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2021

    I called to get information for a Home Warranty on my home. Johnathon was excellent. He explained everything and more. He was very kind and answered all my questions. I’ve had other Home Warranty’s on my homes. I’m very happy what Select offered. I feel very good on the service I will get for my home.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaffBillingFollow-Through

    Reviewed Feb. 2, 2021

    The Sales Agent was knowledgeable and providing needed information for enrolling. He answered the questions that I had and offered different payment options and discounts. The process was straight-forward and I was able to complete the enrollment in 5 minutes, with follow-up emails soon afterwards. This is our first service purchase with Select Home Warranty. Looking forward to their great service as advertised.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 2, 2021

    Very easy to enroll and agent was very helpful in looking for additional discounts. Select Home Warranty covered all the necessary appliances and pool equipment. Annual fee chosen to save additional premium. Agent answer call without a long wait on hold. Agent was very knowledgeable in the various plans offered for my area.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 2, 2021

    First time home buyer here! I had searched for a bit looking for a company with great customer service as well as plans. After seeing tons of 5 star reviews I decided to give them a try. I was helped save additional extra money on my plan plus additional years added. I found the company online, submitted free quote and I was contacted almost immediately!!!!! Great customer service!

    Thanks for your vote!
    Verified purchase
    StaffRates

    Reviewed Feb. 2, 2021

    Chase was very helpful in finding the right plan for us and explaining everything very clearly. He was friendly and professional. He was able to save us quite a bit by doing a multi-year plan. We have used Home Select Warranty before and were very pleased with their service and rates.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Feb. 2, 2021

    As a new customer, my review so far is 5 star. Not only is this a highly rated company, I was able to receive 2 free months, $150 off & free roof leakage added. I was able to add appliances for an extra low cost. Staff was friendly. So far I have absolutely no complaints. I look forward to working with each other, if ever I need it.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Feb. 2, 2021

    I have compared Select Home Warranty to many other companies and they offer the best options and affordable rates. I got my rate locked in for 6 yrs and that is really just peace of mind to not have to worry about the what if factor. This company sets the standard higher than others which speaks volumes.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Feb. 2, 2021

    We had a kitchen sink clogged and they couldn’t arrange a plumber in a timely manner. It was nice they allowed us to pick a plumber in the end. It did take a while for the reimbursement check to arrive though. Eventually we did receive it so they did cover what they claimed to. Just wish response was a bit faster.

    Thanks for your vote!
    Verified purchase
    StaffRates

    Reviewed Feb. 2, 2021

    I just signed up for my home warranty so I can't rate the quality service of this company just yet. At this time, the gentleman who signed me up was very nice. Rates are excellent when I compare them to others. Too good to be true? I don't know yet. Hoping they are just as great as the nice fella who signed me up!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffRatesSales Tactics

    Reviewed Feb. 2, 2021

    I was only doing my online research of the various options from other warranty companies. George ** called and asked how he could help with making a decision. He did not try to hard sell me and explained, clearly, why Select was the better choice. The rate was better than I had expected and he listened to my concerns with regard to my budget. I appreciate someone who actually listens. Thanks!

    Thanks for your vote!
    Loading more reviews...

    Select Home Warranty Company Information

    Company Name:
    Select Home Warranty
    Company Type:
    Private
    Address:
    1 International Blvd #400
    State/Province:
    NJ
    Postal Code:
    07495
    Country:
    United States
    Website:
    www.selecthomewarranty.com