Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. The company does not cover commercial properties, residential properties used for business or foreclosed properties.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed Aug. 10, 2021
Select Home Warranty is a scam. I purchased a 5 year plan for over $1700. I was told it was VIP coverage. When my $3600 refrigerator broke beyond repair, they wanted to give me $350! But only after sending them a receipt and a completed form. DO NOT PURCHASE ANYTHING FROM THEM!!!
Reviewed Aug. 10, 2021
I was lied to by them. They told me on the phone that both of my air conditioners was covered with my policy and now they told me only one is which would be the main floor. I was also told that have plenty of contractors in my area and when I put in a claim they said they don't have anyone in my area to service me that I would have to find someone on my own. I put in a claim and they denied it. I asked for a full refund and they said there is a cancel fee.
Reviewed Aug. 10, 2021
I raised a claim regarding my AC. No response even after 3 weeks. Texas summer without AC. Every time I tried to call the customer care they say you would get a response with 1-2 business days. Please don't waste your money with Select Home Warranty.
Reviewed Aug. 6, 2021
Sold my condo and had paid Select Home Warranty in full for one year. Called to request a refund check for the remaining 7 months, and went directly to voicemail. After two weeks, and many voicemails that I left, I finally got an e-mail from a man by the name of James ** who said he would be glad to help me. A few days later he told me he had handled the matter and I should be receiving the refund check soon. I did receive a check in the amount of $218.35 (they charge $75 just to cancel).
When I went to my bank to deposit check, the Teller told me that a message kept showing saying, "Not Found On Positive Pay File". WHAT? Never in my 78 years has that ever happened. Called Mr. ** and left voicemail and backed that up with an e-mail. Received an e-mail back saying "Billing said they do that for Security reasons and told him to tell me to wait 48 hours and check can be deposited." Did just that, and the Teller tells me the same thing, "Not Found On Positive Pay File."
I asked to speak to the Manager at the bank and he said companies that use that dialogue do not have the funds. Called and sent another e-mail to Mr. **. Received an e-mail saying, "Went to billing again and they said to use an ATM to deposit check." BIG RED FLAG!!! If I did something stupid like that, I would not have the evidence without the check. I let Mr. ** know that on no uncertain terms would I do that, did he think I was an idiot! I received an e-mail early this morning saying, "I am trying to help you". Yeah, right!
I will not answer his e-mail but am writing this experience on Consumer Affairs, have already contacted the BBB in New Jersey and the Insurance Commissioner, and am now considering consulting with an FBI agent in my state to see if maybe they can help me with this scam. When I looked up the address on the check, it is a Marriott Hotel in Mahwah, New Jersey near an airport!
Further, the one service call I used to repair my clothes dryer, it took over 2 weeks to get a serviceman out (when you sign up they say "within 48 hours". When I called to complain, the man told me they did not have any service people available in my area and I would just have to wait! DO NOT GO WITH SELECT HOME WARRANTY. In fact, be sure and read ALL reviews before signing up with any Home Warranty companies. Be sure and read all the fine print, too!
Reviewed Aug. 6, 2021
When I called for a quote ZACH made me feel I was getting a good deal. He gave me a quote. Told me to shop the others. Wasn't pushy at all which sold me. I had already called around. Then when I was signing up...he gave me an even better deal by paying in advance. Though I haven't used the warranty service yet... I feel I bought with confidence.
Reviewed Aug. 6, 2021
Allan ** was great to work with. He represents your company professionally and personally. No pressure when he presented additional policy options and terms. He was clear in providing policy information and clear on pricing and coverage. I talked to other companies. Select Home Warranty had the best offerings in coverage and price and Allan made it an easy decision.
Reviewed Aug. 6, 2021
I called to get my contract, since my Realtor bought the policy for my new home and they didn't have my email address. I was surprised my call was answered within minutes. The rep explained that Select does business via their website or over the phone. I was emailed my contract within an hour or so. I found it easy to read and understand. This is a great way to control unexpected expenses, especially when you've just purchased a home and you can't afford costly surprises. I am grateful to my Realtor for providing this, because I didn't know anything about home warranties. I plan on renewing when my contract is up. The peace of mind is worth it!!
Reviewed Aug. 5, 2021
Sean was great help today. He fully explained the product to me and how it works. He offered me the best deal possible and gave me confidence in his excellent customer service! Glad that I chose Select Home Warranty to cover my very first home! Thank you for you help Sean
Reviewed Aug. 5, 2021
My AC condenser is deteriorating to the point of leaking coolant is leaking. Having initially ruled on the coolant leak they are now reconsidering the real problem, deterioration. The staff I spoke with for the reconsideration was 100% professional and concentrated on customer service. I would recommend this company and the available services and policies to all.
Reviewed Aug. 5, 2021
Today was made to turn out better with this phone call. I was very discouraged today after calling my previous home warranty company about my contract renewal. After speaking with Mark at new contract customer service, he set my mind at ease I was doing the right thing! Thanks for concentrating on great customer interaction.
Reviewed Aug. 5, 2021
Your rep "Bruce" was very helpful in setting up my new coverage. He offered suggestions on how to improve on the basic policy and made the experience pleasant. He was patient with my repeated questions and answered them fully. It was a pleasure working with him. I had also recommended him to my sister in law.
Reviewed Aug. 5, 2021
Each representative has always been efficient and courteous. I haven’t made many claims but I do get an instant response to my inquiries. I don’t have to be put on a long hold each time in which I appreciate. My time is valuable and I feel this company value that.
Reviewed Aug. 5, 2021
I put in the Contract number for the Order number. Noah was very helpful as I asked questions about the Select Home Warranty Plan. He offered more than I asked for - adapting our plan for seniors and a veteran. I am very happy with his customer service and this plan, as I understand it, for our home needs in the future.
Reviewed Aug. 5, 2021
Very good customer service. They made sure to contact me before my home warranty service contract was set to expire. Gave me the same coverage that I had before for the same price that I had paid before. I will refer them to everyone I know that is looking for a home warranty service plan. Thank you so very much.
Reviewed Aug. 5, 2021
Steven was extremely helpful in setting up my home warranty with Select Home Warranty. He answered all of my questions and got the best price available. I really appreciated his helpful attitude in making me feel that I had made a good decision in purchasing this home warranty. He assured me that if I had any questions or concerns that I could call him and ask for his assistance.
Reviewed Aug. 5, 2021
Filed a claim with Select Home Warranty for a repair of our well pump. The process was fairly smooth. We sort of went around the usual process since we had called a tech out prior to getting a claim submitted but SHW worked with us and we were able to get a claim number and repair was done while our tech was there. Couple of things to be aware of. If you use your own repair person you will have to pay upfront and wait to be reimbursed which could take about 30 days. Also, sometimes the wait times can be long to update claims and there is no automated call back process. They really should look into implementing this.
Reviewed Aug. 5, 2021
I have always had the very best experience when dealing with SHW customer service. They are helpful and reassuring my problems will get handled quickly and efficiently. Although I did not have all the information regarding model number and serial number, I was able to place my claim. Thank you
Reviewed Aug. 5, 2021
Customer rep was very courteous and asked if I was a senior citizen which allowed me to save money by getting a policy that covered 6 years. He informed that the policy I was buying was transferable if I were to sell the house and that the deductible on the policy would not increase. Lastly, that if I was no longer around she would not have to worry about appliance repairs or other problems that are covered under this policy.
Reviewed Aug. 5, 2021
This company had amazing reviews. Thats' why I went with them. The agent was so nice and friendly, spoke English always a bonus! From start to finish setting up a new contract took less than 10mins. They didn't try to pressure me in the extra savings. Although I did appreciate the offer. Stop shopping and just sign up now!
Reviewed Aug. 5, 2021
I was very impressed with Bryan's knowledge and explanations of Select Home Warranty's different plans and programs. I signed up for the service and hopefully I will never have to use it but if I do I am confident Bryan and Select will provide the service needed. I have had home warranties before and have not had very good experience with them. I was assured by Bryan that if I am not satisfied with their service I can cancel at any time without paying any money, only for the months the plan was in effect.
Reviewed Aug. 5, 2021
Thus far I feel very confident about the decision I have made to move forward in purchasing a home warranty. I will hope that in the event I am in need of any services that the company is proactive as they are when demanding their payment. I have utilized other companies before and found that I had to basically be demanding in order to have my issues taken care of.
Reviewed Aug. 5, 2021
It was great talking to George who guided me about the plan and suggested some good option for long term also. I would recommend to my friends. Customer service was very informative and helpful to share me with all the queries. The person we speak will guide and suggest the good plan for us.
Reviewed Aug. 5, 2021
After talking with the representative and then being emailed, as she promised the very next day, I was shown exactly what was covered. Even though our issue was not covered under this warranty, we were given detailed information that will help us make the necessary decision we need to have this issue resolved.
Reviewed Aug. 5, 2021
Agent called me was clear communication and explained what I asked him. He told me that he is charging $425 for 14 month for platinum coverage. He also promised that my credit card charge is one time only and will not save my credit card on file anywhere. Also my renter can call and get service.
Reviewed Aug. 5, 2021
I was calling to get a quote but the representative, Sol, who helped me was very knowledgeable and he helped me understand the offers. Based on his advice, I was able to find and choose the offer that fits best for my home. Great customer service and I would recommend to my friends and Family.
Reviewed Aug. 5, 2021
The process was painless, which is extremely important when you have a lot of other things to take care of at the same time. My agent was prompt to answer and if there was something I was not clear on, the explanation was thorough. I do wish that the coverage options were a little more expansive or ala carte.
Reviewed Aug. 5, 2021
The warranty agent was very helpful and knowledgeable. I was able to ask questions and get answers that helped me confident that this home warranty was a good choice for us. The price was great and they gave us a few extra months too. I got the platinum warranty because I wanted to know that as much as possible would be covered.
Reviewed Aug. 5, 2021
Select Home Warranty was the best financial option for my single family home needs. I reviewed the 5 top warranty companies in advance. I have several items that I also needed to add on. The sales rep was professional and courteous, giving me plenty of time to go over all of my questions and concerns.
Reviewed Aug. 5, 2021
Chase ** was a great help. He contacted me immediately regarding my inquiry. He was knowledgeable about the plans and even offered a great rate! He gave me a lot of information to save money in future years to come. He wasn’t pushy but wanted to make sure I knew my options. Thank you!
Reviewed Aug. 4, 2021
The representative I spoke with called me immediately when I expressed an interest on-line. He was knowledgeable and asked many questions to provide the best warranty product. I was incented to sign up for a multi-year agreement with terms that were too good to refuse. Select Home Warranty came highly recommended and I am confident they are a good company to deal with.
Reviewed Aug. 4, 2021
I researched Home Warranty companies online and found that Select had high ratings for service fees, reliability and rates. I then filled out a form on the Select website and a representative called me back within minutes. He explained explained everything regarding coverage, rates, options, and applicable discounts, and found me the best possible price for our needs. The sign-up process was easy, the paperwork arrived by email, and the website seems clear and user-friendly. We'll see what happens if/when I need to make a claim.
Reviewed Aug. 4, 2021
I was very satisfied with Moe **'s explanation of the various programs. He acted in a very professional manner. I would give him a rating of an excellent rating for his knowledge and understanding of the product. I look forward to doing business with your company as the need arises. Hopefully, that won't happen. You will have my money and I will have peace of mind.
Reviewed Aug. 4, 2021
Maddie ** was very knowledgeable and efficient. Answered all questions and explained the process completely. She helped me with my warranty contract and also with my daughter's additional contract. I had to call her again when I received my credit card bill with some questions and she was very attentive to my questions.
Reviewed Aug. 4, 2021
Representative was very informative, accommodating, flexible, and professional. All that was discussed and agreed upon was placed in the final coverage details. When asked for discounts that would apply he was very quick to respond to all of my questions and concerns. Communication was done via email due to my work schedule. Very satisfied.
Reviewed Aug. 4, 2021
After years of doing without a home warranty policy because of a very bad experience with one company, I decided it was in my best interests to look into trying it again. I was very pleased with Bruce **! He is professional, courteous and extremely knowledgeable about his company and its services. He worked hard to get me a plan that would suit me best as well as discounts for my age and situation. I appreciate his time and efforts.
Reviewed Aug. 4, 2021
Initial conversation with the representative was positive. Select Home Warranty called me back immediately after placing the order online to confirm. They are willing to work with payment terms and I am just get started with my coverage. I was happy to see that some of their coverage was better than other products in terms of limits.
Reviewed Aug. 4, 2021
I have an electrical outlet that is not working (no power to either plug/receptacle). I called SHW and got an immediate response. When I explained that I don't look at my email all the time, the Select Associate made sure that the contractor would text me. The time slot provided by the contractor was available and reasonable.
Reviewed Aug. 4, 2021
They set me up with the platinum plan and gave me an amazing discount for my military service. I would recommend the service to anyone. Hopefully I won’t have an issue that requires a call out but if I do, I feel confident I will be supported.
Reviewed Aug. 4, 2021
I was comparing Home Warranties, Henry ** called me back immediately and he was very helpful. I purchased a policy from him. And canceled my present policy with First American Home Warranty. Select Home Warranty is a much better deal. Henry was very knowledgeful and helpful. I do Recommend First American Home Warranty.
Reviewed Aug. 4, 2021
The representative was very helpful. We think we understand the terms of the contract. We will know more if we have the occasion to use the service. We presently have a HVAC warranty with our gas provider and am not satisfied with their service. We are voiding our contract with them. Hopefully we will have a better experience with Select Home Warranty.
Reviewed Aug. 4, 2021
Select Home Warranty is a great company. I asked for a quote online and a representative call me back in minutes. Select has an outstanding customer service. The rep answered all my questions and it was very easy to sign up, it took only a few minutes. Thank you Select.
Reviewed Aug. 4, 2021
The whole process as a whole was great, I was able to contact and obtain information about the company and services being sold and the best part is after I was given the information requested I was not hassled to sign up right away. I was given room to breathe and perform comparisons with other vendors before purchasing. Overall the purchasing process was fantastic and best consumer experience that I have ever been through.
Reviewed Aug. 4, 2021
I spoke with Ed today and he laid out a very good plan that will give me a significant savings over the First American Home Warranty I have now. I was very satisfied with my transaction. The coverage they offer is exceptional and the price was also exceptional. They were easy to deal with and a feel confident in the coverage I purchased.
Reviewed Aug. 4, 2021
I found the sign up to be both informative and well explained by my contact. Options and price were very good and more than competitive. I would recommend anyone looking for a home warranty to strongly consider and compare. I was surprised with the coverage and the annual cost of multi year coverage. Thanks.
Reviewed Aug. 4, 2021
The information related to me by the Select Home Warranty representative gave me the confidence I needed to make an informed decision and choose them. I was already looking at a couple different companies when all of a sudden I was speaking with a person and able to ask the many questions I had.
Reviewed Aug. 4, 2021
Excellent customer care and coverage. Customer care team was responsive and happy to help. I am looking forward to being covered by Select Home Warranty in the years to come. I will be recommending them going forward. Always nice to speak to a real person with a short wait time.
Reviewed Aug. 4, 2021
I emailed they called and I bought...I did my research and got several estimates and made a decision when the salesman gave me his final pitch for my business. I didn’t want to make payments monthly so he gave a extra deal just for paying upfront. I also read comments of satisfied customers and it was the final decision maker.
Reviewed Aug. 4, 2021
Jonathon was very helpful and explained this policy very well. He gave details and answered many questions for me. He offered me a discount that was originally offered to me. I hope I never have to use this policy, but if I do, I am trusting the company. This service gives a new home owner additional peace of mind on an older home.
Reviewed Aug. 4, 2021
The rep was very knowledgeable and very professional. The claim was handled efficiently. Now I am waiting for an email from a contractor to set up a time to set up a time to come over to see what is wrong with my water heater. A new one will be put in if it is needed.
Reviewed Aug. 4, 2021
The gentleman named Tom ** was very informative about the warranty service. Answered all my questions to my satisfaction and his service went above and beyond. Very nice to have a company representative do everything he can to help the consumer for a change. Very trustworthy which is rare during during times. Great job by Tom.
Reviewed Aug. 4, 2021
**
Just wanted to thank Chase for his expert advice in dealing with home warranty plans and companies. He was very helpful in offering saving plans that will benefit us in the future. Initially we were thinking of just the monthly cost. The 3 year plan was more of a savings to us since we are both retired and on a fixed income.
Reviewed Aug. 4, 2021
How I feel about my order with Select Home Warranty. 1st of all... Thank You Jake **. If you're not a pro, you act like one. It's not just the money. I think he knows...some is better than none. From the 1st to the last call Jake was never pushy. I had room to breathe & look and talk to other home warranty companies. He always gave me ideas as to look and ask different questions as to my needs. Even some comparable warranty companies without running them down. The one thing I didn’t do as a senior, was take the extra years at a much reduced price. I’ll probably be sorry for not taking it later. Thank you Jake for all your help. And yes, I will pass your name around.
John
Reviewed Aug. 4, 2021
The gentleman was so kind and quickly started a claim for us. Our garage door keeps opening when we are away from home which is frightening because our garage is attached to our home. We have an alarm system for our home and since it was activated I knew I was safe to enter.
Reviewed Aug. 3, 2021
This malfunction was serious as I am a disabled veteran and was unable to move my van from the garage. We placed the claim on Monday and a technician was out and resolved the problem before Tuesday evening. Everyone connected with this claim was pleasant and professional. The service was prompt and affordable. The entire process was very efficient.
Reviewed Aug. 3, 2021
The sales Agent was really helpful and answered all questions to setup the coverage plan. The Coverage package is similar to the competition at a much cheaper rate. Signup process was easy and straight forward. Best part is you are not tied up to a contract and if needed policy can be cancelled anytime.
Reviewed Aug. 3, 2021
I had a very quick and easy experience while obtaining two new home warranties with Select Home Warranty. After putting in my information and payment, I called the company and was assisted by Mark **, who explained my policies and was able to offer me a significant discount. When I ended the call, I had no further questions, and was left feeling secure that I chose the right company to cover my Home Warranty needs. Thank you, Select Home Warranty & Team!
Reviewed Aug. 3, 2021
I did some research over this company. They are in the top one per cent among all the home warranty companies. The sales rep was very nice over the phone to guild me thru the whole process. I am happy of what I got. I am hoping the contractors that I am going to hire in the future are as good as the company claims. Thank you.
Reviewed Aug. 3, 2021
Customer service rep. was very helpful and set up a service for a leaking hot water heater. I believe her name was Charlie and she repeated everything back to me and was very pleasant to deal with. Hopefully the rest of the procedure will be the same. If all goes well I will definitely recommend this company.
Reviewed Aug. 3, 2021
The Representative was helpful and pleasant. Did not feel pressured to purchase more than I was wanting to. Would recommend to friends and family especially once I need to make a home claim and see what kind of job they do. Being a new customer quality of service is what will keep me as a loyal and happy customer.
Reviewed Aug. 3, 2021
Richard ** is helpful, knowledgeful, very patience. By him, I choices Select, and I will stay there. I hope all of your guy will as him, and the following services of our house by this warranty will bring me the good experiences. And I hope your company will be better, and more people choice your service.
Reviewed Aug. 3, 2021
Great Transaction. Select home warranty seemed to have the best value for the services covered. I checked google and looked at the top 10 home warranty companies and Select was the top of the list. I have another company for my existing home that I haven't been satisfied with. I purchased the five year plan which seemed to be the best value.
Reviewed Aug. 3, 2021
Barry has been an excellent salesman, and the price for what I'm getting is amazing. They are honest, truthful and transparent giving you not only email but direct line phone numbers to your rep. Good experience.
Reviewed Aug. 3, 2021
Purchased 10 year plan, happy with the extra discounts, especially knowing we can cancel at any time for the prorated refund. Greg was very pleasant to deal with on the phone. The coverages and service charges were very reasonable. We plan to use the service for a year and then evaluate it after that to decide if we will continue.
Reviewed Aug. 3, 2021
I was pleasantly surprised by the efficiency of Noah. He provided the best pricing and coverage without a long, drawn-out speech, it was most refreshing. I would hire this guy myself. Thank you, DeWayne
Reviewed Aug. 3, 2021
I filled out a request online and very promptly Received a call from Bruce. He was very helpful in answering all my questions and walking me thru the sign up process. I felt like the pricing and coverage were fair. Hope I still feel the same IF I ever have to use the coverage.
Reviewed Aug. 3, 2021
Great customer service! Mr Elliott ** was tremendous with explaining about Select Home Warranty protecting our home with needed services to give us peace of mind. We are so impressed that we purchased the 3-year plan that came with a discount that we appreciated and definitely needed. Outstanding work Mr. **. We will keep in touch!
Reviewed Aug. 3, 2021
The sign up for this service was easy. I had a very difficult time in receiving the actual copy of the policy and had to call your customer service number three times until I finally got the copy of the policy. Overall I hope this policy gives my husband and I the coverage we need. The proof of the pudding will be if it becomes necessary to file a claim with your company.
Reviewed Aug. 3, 2021
Great customer service and pricing for Home Warranty. I reviewed several other companies and Select Home Warranty's price, service fee, and coverage were superior to others. They also had discount rates if paid upfront for 1, 3, and 5 years with no commitment. Cancel at any time with a pro-rated refund.
Reviewed Aug. 3, 2021
Just bought policy. Have not had any service issues but received good customer service from representative. Very helpful in getting the correct policy for my home and my budget. Gave me many options for purchasing the correct policy for me. Would recommend to my friends that this a good company. That they are fair and helpful.
Reviewed Aug. 3, 2021
Jake was awesome and very helpful. Price I was given is great. Explained everything in very good detail and how everything should work. Setting up the account was very fast and easy. I recommend Jake to assist anyone in need. I hope their service is as good and as easy as it was to set the account up and then just not trying to get money from me.
Reviewed Aug. 3, 2021
Seems to be bad grounding from the dryer to wall. Wife got shocked when transferring clothes from washer to dryer. Damp clothing were leaning across water and dryer. The wall socket is as old as the house. Built in 1963. I am no electrician and Select home warranty has hooked me up with a local electrician. They did this in less than 24 hours.
Reviewed Aug. 3, 2021
The customer service representative was very knowledgeable and professional. He explained everything very thoroughly. He also explained that I could save money if I purchased a plan per year rather than a monthly draft. The cost seems to be very glad compared to what all is offered in the platinum plan. The customer service rep seem to highly intelligent and very confident in selling the products.
Reviewed Aug. 3, 2021
The representative who contacted me was friendly, professional and offered great solutions and programs to meet my needs. This program seems to be a much better value than my previous home warranty company. As an honored citizen I appreciate the value and plan on recommending to my friends.
Reviewed July 31, 2021
If you want to have the worst company on the planet as a home warranty company then you should choose this company. They don’t call you back and they try to NOT pay for anything! I have had many different home warranty companies and this one is the worst by a long shot. Be warned.
Reviewed July 31, 2021
Based on online reviews and offering on annual Home Warranty quote I opted to go with Select Home Warranty in December 2020 stopping my relationship with HSA. It was the biggest mistake I did and lucky for 6 months I didn't had any issues with my appliances. Recently there is water leak in my master bedroom which is pouring down to my main kitchen dinning area so called Select Home Warranty to submit the claim. I mentioned about Water Leak from my master bedroom and requested for plumbing services. There was no response for 3 days and I got the below email without any inspection done at my home.
Also when a claim is filed there won't be any text communication expect email which you keep checking regularly. When you receive the email from unknown contractor, you need to call them and schedule the call which doesn't seems customer friendly. HSA services were far better and also regularly they send communications on seasonal services which is missing with SHW.
**** After a Review of the information provided to our office, we have determined that the leak your experiencing is not a plumbing related issue. The leak you are experiencing is caused by Cracked or Missing Tiles, Missing or Inadequate Caulking, Grouting or Physical Damage leaks Caused by Shower Doors or Curtains etc. The agreement covers Plumbing Leaks, from the Plumbing Systems Pipes, located within your Home, Not Leaks from Other Sources. Please refer to section 6.3.1 of your agreement. **** The Next Step: Contact a contractor or tile professional to perform the repair.
Reviewed July 28, 2021
We bought a 5 year contract from this warranty company. Every time we tried to have them address an issue in our home, they delayed, denied or never returned our call. The final straw was with our refrigerator, it had a power surge due to an electrical company fixing a transformer and blew the fridge's invertor control unit. We called this terrible home warranty and they said they could not get anyone there until 4 weeks!!! We called back 6 times and was finally assigned another repair company that told us it would be 3 weeks! We said no, and called back Select home warranty and explained the issue. They told us we could look on our own but get approval before any work is completed.
We called around and the 1st company we called was able to come out the next night at 530pm. They arrived at 6pm, had the part and called Select home warranty to approve the repair BUT select home warranty authorization dept. closed (9am-7pm EST). So instead of having this repair company come back (if they even could) they repaired it. Now Select home warranty will not reimburse us for the $450 repair bill! They agreed that the bill is concurrent with this type of repair, however since we didn't speak to anyone (they were closed) they are denying our claim. Please, Please do NOT use this company... I have owned 6 homes and had home warranty's with all, and this company, by far, is the absolute worst one ever. They constantly lie, delay and deny.
Reviewed July 28, 2021
SCAM. READ THE FINE PRINT. I had a horrible experience. I had a claim for an AC unit 3 and a half years old "mechanical failure" from normal wear and tear. That was the evaluation from the tech they sent. Before that, I had an issue with the thermostat; they sent a repair tech to who I had to do a maintenance check. And found that the AC unit needed no maintenance. So when they processed the new claim to get a new AC unit, it was only approved for $150 because no maintenance records were available. I told them there weren't any because it was a new home, and the last repair tech after evaluation said the AC unit needed no maintenance.
This business is a crooked untrustworthy company that wants your free money. I recommend you stay as far away as you can. I try to resolve this issue for hours on the phone. I spoke to someone named ROBERT, employee number 5068; he said he was the highest manager, and there was no help or understanding. Please stay away from this company; they might have low rates, but it doesn't matter if they never cover your home.
Reviewed July 23, 2021
Contracted with Select June 21. First claim, July 23 AC not working well. Called Select. Two days later they emailed me advising they do not have a provider, call my own. Contractor comes out, says I need new capacitor, $281.00. Authorization dept says no, too much $$. Advises me they will order part and I can have company return to install. After much conversation Select tells me they do not pay for installation. It's in the exclusions. Sales did not mention this when they solicited their policy. So I pay $424.00 per year, plus $60.00 per contractor visit and for this Select pays only for the part and only the cheapest part they can find. What a rip off. Buyer Beware....
Reviewed July 23, 2021
In January 2020, we purchased a new home. After numerous hours of internet research, I decided to contact Select Home Warranty (SHW). I had several questions regarding the policy that the SHW website did not cover. So, I contacted SHW by telephone. My concerns were regarding depreciation on items covered, i.e., washer, dryer, air conditioning unit, refrigerator, etc. My recollection of the phone conversation with the salesman was, “Don’t worry, SHW will pay to have your item fixed and running again.” Note, he didn’t say replace at cost equivalent to the broken item, just fixed so it would be 100% operable without issues. I was okay with that. I just wanted the item working again.
In approximately May/June 2021, the only claim on the policy, the garage door opener stopped working. SHW requires one of their contracted repairmen assess the issue. Their repairman stated it would cost approximately $280 to get the garage door operational again. HOWEVER, SHW stated that the cost of the original garage door opener 15 years ago was only $125. So, they would only pay me the $125, NOT the cost of THEIR repair person of $280. They quoted all of the “Item, subsection, paragraph, etc. I don’t care, that is not what the salesman told me. Yes, their contract is numerous pages long. Did I read every single word, NO. My mistake was I relied on their salesman.
Please seriously reconsider purchasing a Select Home Warrant coverage. According to my experience, they will not pay to have the item/appliance fixed if they can determine the original cost of the item was less or they can find any other wiggle room to get out of paying the full repair price. Again, according to the salesperson on the phone that I talked to prior to purchasing the 3 Year contract, whatever the problem, SHW would fix it. DO NOT FALL FOR THE BANANA IN THE TAILPIPE. They will find any way possible to only pay a small portion of the expense if anything at all.
Reviewed July 21, 2021
I purchased a home warranty from Select Home Warranty for 3 1/2 years. After 3-4 months my Heat pump went out. They sent out a company that not only misdiagnosed the issue but had no clue what they were looking at. They denied the claim stating it was a Freon leak that caused the issue. I disagreed with them and they said I could get my own technician out at my expense which I did. He confirmed the 1st company had no idea what they were doing and stated the motor had shorted out. He talked to the company. I followed up with them and they had no record of him calling. He called them again. I called back they did have record of him calling this time but called him again.
This time they told him to send an email which he did. I followed up after a couple of days and they had no record of the email. He forwarded me the email and I sent it to them while the rep was on the phone. He stated he would have it forwarded to be reviewed. I called back after 2 days and talked to a rep for stating he was talking to his supervisor then advised to watch my email in the next 1-2 days. After 4 days and no response I called again. They had no record of the previous call and the rep said they would forward it again. This time they did respond and denied it again stating they do not cover electrical issues. I would not recommend this company to anyone. They find a reason to deny any claim and drag their feet getting back to you causing us to be without A/C in the summer for over 1 month. Please do your research before buying a home warranty.
Reviewed July 20, 2021
When I took out my contract I took the Platinum which was the best one. I started having trouble with my a/c coil being rusted bad and leaking Freon. I called them and sent pictures of my unit and they said, "Sorry it’s not covered," so I would definitely not recommend this company to anyone because I will have to get an attorney to get my money back and that’s sorry to scam people like that.
Reviewed July 19, 2021
On July 3rd, I submitted a claim to Select Home Warranty for my kitchen garbage disposal, which stopped working. Prior to submitting the claim, I tried few troubleshooting tips through DIY videos and determined that the unit needs replacement and noted so in my claim. After no response came through for 3 days, I called SHW on July 7th for a status update and was told by one of the agents (name-princess) that the policy provides coverage for garbage disposal. However, the agent noted that they do not send a plumbing tech for such things, but instead, advised me to replace the unit myself and submit for reimbursement up to a maximum value of $75.
I was dismayed at their business practice of asking the customer to DIY (I neither have the tools nor the knowhow), but I was really upset that SHW did not even care to respond to my claim via email or phone call for 3 days until I called in. I expressed my displeasure at how they handled the claim and asked for cancellation of the policy. The CS quickly connected me to SHW loyalty department, and one of the staff offered apologies and assigned a plumbing company to this case and noted that the garbage disposal will be replaced by the plumber. On July 12th, a plumber showed up, inspected the garbage disposal, and reiterated that the unit needs to be replaced. He then collected $65 deductible, noted that he will need to wait for authorization from SHW to replace the unit and then left noting he will likely come back the next day. After 3 days went by, I contacted the plumber and was told that he is still waiting for the authorization from SHW.
I called SHW back on July 17th to find out why this claim is not being addressed. This time, CS agent (name -Sam) noted that the final resolution of this claim was already made and repeated the same standard response suggesting that I need to submit a reimbursement after replacing the unit myself. I have repeatedly told the agent that I have paid deductible for the plumber who showed up and that their loyalty dept noted that the unit will be replaced. But after the agent started repeating the standard policy details consistently, I asked for the supervisor. After a brief hold, I was told that there are no supervisors available at that time and was offered a call back that same day from one of the supervisors.
At that point, I lost my cool, and told them that if there is no immediate resolution on this claim within the next 24 hours, I will cancel the policy. No call from the supervisors since my call yesterday but received an email that my case is being escalated. I do not know what ‘escalation’ means but after waiting for 15 days to resolve a claim, I do not expect this company to do the right thing, and so should you, in case you are considering them. I can understand if the unit/equipment is not covered, but the way they handled a claim that is covered under the policy was not something I had experienced from my prior service provider. I am certainly moving away and am not coming back to the SHW. I will be following up on July 19th for two things - to give them a chance to replace the unit within next 24 hours and to cancel the policy. I will also consider filing a BBB complaint and take further action if things do not get settled.
Reviewed July 18, 2021
THEY GET ZERO STARS....This company should not be in business is the bottom line. They are simply LYING CROOKS! Stupid me buys a 3 year rate home warranty, it is not worth the paper they printed it on! They will not pay a covered claim...The term " run around" is an understatement! They are experts at this. Here is my experience with them: I have a 2 story house with central A/C on first floor, and a heat pump/ AC on second floor. Second floor AC stops working, so I have a great friend that owns a huge, expert, successful HVAC business and he comes over and looks at it for free as a favor to me so I know what's going on with it and he immediately sees that the compressor has locked up and seized on the second floor unit...just needs a new compressor, that's all...even offers to fix it for me for his cost, maybe 500.00, I tell him don't worry, that I have a home warranty that covers this, so we just have a cold beer and call it a day.
I call SHW and they send their assigned repairman out who was very good btw and he comes up with the exact same diagnosis as my HVAC friend...No problem, right? Wife and I are standing right beside him when he contacts SHW to tell them what's going on..."the compressor is broke and needs replacement"...Plain and simple part needed to be ordered. A few weeks go by without AC and SHW refuses to pay for it...I'm like HUH?? Why not? This is where they are highly trained CROOKS: as they purposely take it upon themselves to write down a completely wrong diagnosis that was UNTRUE so they can deny the claim stating it was a "freon leak" therefore not covered. It was never this problem and I have the old compressor in my garage to prove it! It was a mechanical failure of the internal bearings of the compressor.
As usual and after countless hours wasted arguing my case with SHW they refuse to acknowledge what really happened so I get stuck with a 2100.00 repair bill and a month without AC. This isn't even about the money anymore, this is about SHW being a dis-honest corporation that expertly avoids obvious facts of your claim. The owner of the HVAC company that performed the repair wrote them a letter clarifying his diagnosis but even stated to me that SHW were a joke and they were completely LYING about what happened and could care less about what transpired in my case. DON'T BUY A HOME WARRANTY FROM SELECT HOME WARRANTY AS YOU WILL REGRET IT LIKE I AM RIGHT NOW!!!
Reviewed July 13, 2021
Select Home warranty is absolutely terrible! Make sure you have maintenance records for 3 years, or they only cover 150.00. We bought our house 2 years ago and most of our equipment is 20 years old and it was like pulling teeth when we put a claim in. The HVAC company was awful, never showed up when they was supposed to. Called to find out our options, it’s been 3 weeks and no A/C. The customer service is very hit or miss (when trying to cancel the guy was was rude, like you were bothering him), every time it was a different story on what was covered and not covered. There are a lot of hidden charges associated with this warranty company. Would not recommend! Should have stayed with our last company!
Reviewed July 12, 2021
I have requested service for my ice make on several occasions. In each instance they have found some way of turning down the claim. They neither repair or replace, like they advertise. I gave them 1 star, because that was the lowest I could go. BUYER BEWARE.
Reviewed July 4, 2021
Very pushy rude sales people. Finally spoke with a decent one and filed a home warranty case in the timeframe allotted on the contract. Now here's how it's been going: 1. Claim filed within contract agreement for an urgent emergency AC unit in the summer and I called customer service to get a call back about the claim because the wait was so long "due to COVID". 2. Never received a call back, instead, after hours passed they send a rude, dismissive email and asked me to call yet again. "We do need to speak with you, please call us at 1-855 267 3532. Prompt 5 for our claims department." 3. Called and found out they had a billing issue, so did need to speak with me, my payment processed and billing said that they were to have technicians contact me in 1 to 2 days for service. 4. Never received any word from them after 2 days .
5. Called and found out claim was denied because billing requested a "5 day wait period please" which would make the claim ineligible for coverage. 6. Billing lied to me, I recorded the call, and Select Home Warranty changed the terms and conditions without notification to me. 7. Claims said they would no longer cover the unit because it's considered a preexisting issue after the 5 day wait period. 8. "I can try" to file a new claim and "see what would happen" was their advice. 9. No apology on their behalf of grossly breaching contract with deceptive business practices. All the positive reviews are absolute lies. Do not do business with them.
Reviewed July 4, 2021
I was a Select Home Warranty customer. After 1 year, I cancelled my contract with them due to non-performance of advertised/contracted repairs. I have filed 3 Better Business Bureau complaints against this company, and am preparing to file a FTC complaint against them for false advertising. I would recommend that this company be omitted from your recommended home warranty companies list. I have used two other home warranty companies, and Select is very clearly the worst in my experience that I've used or heard about. The public should be aware that this company's advertising is not all factual. I also found Select's customer service management to be very poor - delay in repair approval, selection of a repair company which did poor work, and avoidance of covering repairs which are covered as per the contract.
Reviewed July 2, 2021
I submitted a claim on July 17, 2021 for a broken AC unit. Five days later a service provider diagnosed the AC repair needed as a faulty motor and reported findings to Select Home Warranty. As of today, 16 days later no repair has been made. (Note this is summer in NC). I have been receiving the run around from SHW. Passed from one person to another and falsely assured that it is under review and it will be handled promptly.
Reviewed July 1, 2021
Do not sign up with Select. They seem very nice in order to get your business. They talk up their services but never follow through. They will deny every claim for some minuscule reason that they find in the policy. Even when my technicians say otherwise they still deny every claim. It’s a scam and I’m warning everyone to be not go with them. Their customer service department is a scam as well. They never get back with you and make promises about handling situations they have no intention of fixing.
Reviewed July 1, 2021
Polite and courteous as well as helpful explaining all policy information. First rep gave me a totally different price than I eventually received from Moe. Not sure what that was about but in the end we were able to come to an agreement even better than the price I was quoted before. But yeah it was good.
Reviewed July 1, 2021
I was very concerned shopping for my first home warranty but my representative took time to explain to me areas of concern and helped me choose a 6 year plan that fit for me and was very affordable. Full coverage at less cost through this company without long sales pitches
Reviewed July 1, 2021
Great customer service and the products pricing is so good! I definitely recommend Noah to help you on the home warranty needs of the household appliances and roof issues. If you have an issue the 60.00 call fee is amazing and reasonable and worth referring others to purchase as well. If you had to choose the full price versus the minimal and product replacement this is the way to do it!
Reviewed July 1, 2021
I had excellent customer service and am excited to have a home warranty through Select! My agent was super friendly and helped me to figure out the best deal for me. He was precise and concise in how he explained everything! I am super happy and couldn't be more pumped to have done business with this company.
Reviewed July 1, 2021
I am a new customer and I just got a nice deal. I did not have any service call yet and I hope I won't have any problem with that. The customer representative who sold us the deal was nice and helpful. Getting a new contract was easy. I hope any service call will be also easy and satisfactory.
Reviewed July 1, 2021
The salesperson was very responsive to my questions. Hopefully, the service is as good as he had mentioned. Johnathan answered every question, and was extremely patient as I summarized all cost to ensure I was getting the best cost and best of all, my military discount. Here's hoping that the technicians are capable and ready to provide responsive service. Thanks!!
Reviewed July 1, 2021
The repairman looked at the code and repaired it in no time. The washer had been working as it is suppose to work. He made sure he left everything as he found it. Very pleased with the service provided. The wife was very happy. I would definitely recommend them and use them again.
Reviewed July 1, 2021
Contacted Select home and filed a claim about my not working well pump (no water). After the initial call was informed that the claim would be reviewed and passed out to be connected with a local repairman. The fact that not having running water is a major issue if not an emergency. After a few days select home relayed a message that "they" were very busy and could not find a local repairman to take the job. So was instructed to try to contact an independent company/repairman to handle the job. This now creates a problem with having to get a cost of repairs and before proceeding having to contact Select Home for approval and then p[paying for the work and THEN having to request from Select home for reinvestment. I had thought that the idea of a home warranty was that THEY took care of the repairs and cost.
Reviewed July 1, 2021
Just purchased. Salesperson was fun to talk to. I hope not to use it, but glad I have it for peace of mind. I covered my home, pool, and even roof leaks, which most others do not. Overall I had a very good experience dealing with them in the phone.
Reviewed July 1, 2021
Very satisfied with the service I received. Blake was very helpful and helped save me quite a bit of money as well as answering all of my many questions! I also was very impressed after comparing the different companies that Select Home Warranty has the best coverage options and best cost!
Reviewed July 1, 2021
Sam was great. Provided good detail to questions asked. Made good offer for 3 year contract, that can be voided at any time. Sam was very concise and non aggressive. Was willing to listen to my questions and answer them. I would recommend this product to my family and friends.
Reviewed June 30, 2021
As a new home owner, the last thing I want are more expenses. Weighing the potential cost of appliances going bad against the monthly "insurance" was my guiding light. Daniel was quick to help, offer options, and finalize my deal so I can get back to the other tasks required by home-owning. Thank you!
Reviewed June 30, 2021
The representative was very friendly and explained the policy well. He was willing to answer questions and wasn't upset if I declined additional offers. Highly recommend. By far the easiest part of the new home process! A friend of the family had recommended and we are very happy to go with Select!
Reviewed June 30, 2021
We haven't had a chance to use the service, but purchasing the policy was easy, and the representative was very helpful and found us discounts to make the warranty more affordable. He was very nice, and went the extra mile to make sure we got the right product for our needs. It is well worth the price we paid for peace of mind.
Reviewed June 30, 2021
Well I haven’t used their service yet. I just got 14 months at a very reasonable price. The gentleman I talked with was very knowledgeable, and a very nice man to talk with. With this Service, I was able to get 14 months instead of 12. I was paying $55 a month, with my old service. So this service was a lower price, more months, end it covered more equipment.
Reviewed June 30, 2021
Wonderful service! This is our first home and I feel like we got wonderful coverage, and an amazing deal! I do wish I could’ve gotten a better understanding on how a home warranty works but I think I’ll figure it out. The customer service was very quick as well, I enjoy not having to wait on hold.
Reviewed June 30, 2021
My heat pump went out in extreme hot weather. I did not know if my policy covered heat pump. All staff I talked to were knowledgeable, courteous and implemented the claim immediately. That very day I recommended Select Home Warranty to a neighbor. I felt so relieved I was covered. I bought the plan several years ago when I had to buy a new furnace and had no coverage. My home is 20 years old, so I wanted to be prepared in the future.
Reviewed June 30, 2021
I called to get some coverage on our home as all of our appliances have expired warranties. I spoke with Sam and he was great to deal with. I was pleased with the different types of coverage and decided to go with the Platinum. I was able to sign up for longer than one year and lock in my price as well as save additional money each month on the plan. I have checked other warranty companies and this was absolutely my favorite!
Reviewed June 30, 2021
I was searching for a new hone warranty company since my current one was very difficult to work with. I found Select based on ratings and reviews. The customer service in signing up was great. I am looking forward to having this level moving forward. I would recommend them to anyone looking for a home warranty and a great value in coverage. We have a large home with much to cover.
Reviewed June 30, 2021
I researched changing my home warranty company since the cost increase for renewing with First American was quite high. Select Home Warranty was quite competitive with cost and a very good experience overall making the change. They also offer more covered services like roof leaks and lawn sprinklers. The sales agent was informative but not pressuring and very knowledgeable.
Reviewed June 30, 2021
I signed up online and received a callback from a very kind, and knowledgeable young man. I had many questions that he answered with ease and he also helped me figure out which plan was best and rightly so, suggested extending my contract for a longer term, saving me a lot of money. I feel confident choosing SHW.
Reviewed June 30, 2021
Just signed up with SHW for a 14 month term. I had previously utilized American Home Shield for over 3 years but my annual premium was increased by over 36%, so I opted to try SHW. So far, am impressed as they included roof coverage and a free two months for the price of 12.
Reviewed June 30, 2021
Hassle-free pricing, very professional sales representatives, amazing customer service, and flexible payment plan terms. They are the number 1 across the United States right now so I figured that I’d give it a try. I did the one year, one time payment for a decent price! For those of you who is looking to get a decent home warranty coverage, with roof leakage add on for free, look no further and get this one!
Reviewed June 30, 2021
I called over the phone and spoke with a sales rep and his name was Jake, he answered all my questions and was very informative about Select Home Warranty coverages. I’m very pleased with our contract and glad we chose the right home warranty to protect our home. I will recommend them to all my friends and family.
Reviewed June 30, 2021
DO not get Home Select Warranty. My AC broke down, they came and try to fix it after waiting 5 days. It broke again 4 days later. Now it's day 20 from original date and no AC. The tech person stated the AC is dead. They now claim it's not covered and giving me a run around for repairs... RUN AWAY from them.
Reviewed June 29, 2021
I have been on the fence about purchasing an extended home warranty plan for years now, but after one call with SHW, I was put totally at ease and now feel it was the best decision I made for our appliances. The savings value alone, not to mention the peace of mind is something you can't put a price tag on, but even then, SHW offered the best rates compared to their competitors for the exact same (if not worse) coverage. Highly recommend everybody get a policy with them before something breaks in your home and it's too late!
Reviewed June 29, 2021
Just signed up for an extended multi-year plan and the sales associates worked with me to make sure that I received a quote that would work within my budget; as well as, answered all my questions regarding the contract terms. I was also delighted to see that they had a outdoor sprinkler package add-on; which, I had not seen in other plans that I reviewed before this one. I feel very comfortable with the plan that I signed up for and hope that any future claims will go smoothly -- knock on wood; nothing relatively soon.
Reviewed June 29, 2021
This home warranty company has been the best! They worked with me and helped me with the claims. I had my air conditioner go up and had no problems with getting it serviced or fixed. They connected me to a great company which came out promptly to my service request.
Reviewed June 29, 2021
The Rep that assisted with the renewal of my policy was excellent. He let me know about additional promotions and walked me through the increase of coverage as well as dropping the overall price of my home warranty plan. I would highly recommend Select Home Warranty to my friends and family.
Reviewed June 29, 2021
Select Care offer a great service policy for a fair price. The customer care service carefully explains the policy and how it works. I was also given different levels of service to meet my needs. They also care about senior citizens and offer a great veterans discount. Select Care had great reviews and customer satisfaction.
Reviewed June 29, 2021
Customer service representative was very good and knowledgeable. She stated I would be hearing from a technician in 48 hrs with my concern. She stated the date the claim check will be mailed out. She took time to set up my new claim and explained the procedures to follow. Good Job!!! Continue to find workers with a good personality to meet the public.
Reviewed June 29, 2021
The folks at Select have always been very helpful whenever I have a question. We haven't had a claim yet, but I have the peace of mind knowing that the coverage is there when I need it. The discounts that they offer on the plans make them an affordable option for the average homeowner whether their home is new or older..
Reviewed June 29, 2021
We recently were shopping for a new home warranty company and spoke with Sam at Select. He reviewed our needs and explained the options they had available as well as looked for any discounts that we would qualify for. He was very pleasant to speak with and made sure we understood our plan. I hope the rest of our experience with this company is as positive if/when we have a claim.
Reviewed June 29, 2021
The technician was on time and repaired our air conditioner, within 2 hours. Very professional. He explained the problem and was very efficient. Considering the outside temperature was 115, needless to say, time was of the essence. We called Select one day, the technician was at our the the next day.
Reviewed June 29, 2021
The customer services was well explained to me about the services that will be provided. The rep took his time and was very detailed and made sure I understood how the warranty works. Also, I was showed how I could save money by enrolling in a 3 year plan, which will provide more ease for the next three years.
Reviewed June 29, 2021
The salesperson was friendly and LISTENED to my questions and concerns. They did NOT keep hounding me to buy more or push me when I said no. I’m looking forward to a year of better service than my last home warranty program! The coverage was better and the cost beat out last company by a long shot.
Reviewed June 29, 2021
I was referred by a friend. Although seamless process to get the warranty, the customer service tried hard to sell 3 year and 5 year plan. The representative was courteous, but pushed hard to sell long term commitment, which I thought was a little too much... Good pricing for expansive coverage.
Reviewed June 29, 2021
Jake, my sales rep was so easy to work with. He was polite, informative and answered all sorts of questions. He also found the best rate for me (senior). He explained things so thoroughly and went over the contract with me. I hope I never need the policy but it sure gives me peace of mind if I do need it.
Reviewed June 29, 2021
Select agent was very knowledgeable and was great help. I was very pleased with the service. Select Home Warranty seems to be one of the best in their field and covers items that other companies do not. Again I am very happy with their agent and my policy is exactly what I needed.
Reviewed June 29, 2021
The representative was very cordial and professional. He walked me through the procedure, took all my information, gave me a claim number and then followed up with another call and an e-mail telling me how to instruct my service provider to forward the invoice etc. Now I am waiting to see if some or all of the claim will be covered. So far, so good..
Reviewed June 28, 2021
The call processor was informative and patient. She listened to my initial questions and prioritized the order in which they should be addressed. While addressing the two separate claims, she was attentive to further questions about processes regarding claims. She was patient enough to reference the policy section and allow me to review the specific details. I've had five interactions with representatives and this the most positive and helpful. The sales rep was very friendly (1st and 4th interaction), but did not provide an informative first glance of what would be provided to the customer. As a 1st time home buyer, it almost seemed like a fast talk salesman scheme.
Reviewed June 28, 2021
Great sales experience with Jordan. Who knew that was possible? Yes, there were sales pitches, but he seemed very transparent about the process, answered all of my questions honestly, and made me feel comfortable with his company. The actual pricing was excellent, and package options are good, too. So far, so good! Keep it up! Hello Select, goodbye AHS!
Reviewed June 28, 2021
They made it so easy for me. I do not need to chase them. They approached me and I was able to ask all my questions and their turnaround time in less than an hour. Everything was finalized same days! The price was perfect for the package I picked. Platinum Care package + 2 months free. Can’t beat the price! Overall I had a great experience dealing with this company. Staff was professional! Thank you (Sam) for your support.
Reviewed June 28, 2021
Barry was outstanding help. I currently have a Home Warranty Service Plan but I thought I would compare. I was so glad did. I signed up initially for 1 yr at a good rate but then Barry up sold me on a super great rate that I can keep as long as I want. I will have a lower service call fee and I now don’t have to pay for the next 6 years. I usually hate it when I get the extra sales pitch but this time I was thankful. As a senior citizen I don’t need to worry about rising costs and soon I will be on a fixed income. Thank you Barry!!!
Reviewed June 28, 2021
I called in with a question and got Mark **. He was very knowledgeable of the product. The policy covered all the items I wanted and the roof leak was included for free. He answered all my questions and I ended up buying the 5 year policy! I sure hope the service calls when needed go as smoothly as getting the home warranty policy!
Reviewed June 28, 2021
The overall news customer sign-up experience was good. The call center agent was very polite and friendly. Better experience than other Home Warranty companies in the market. I have been with a competitor for the last 3 years and switched to Select Home warranty because of their high customer service quality.
Reviewed June 28, 2021
Sales person was not pushy while still providing additional saving options. Would recommend warranty to friends and family to assure security when purchasing an older home. Sales person was polite and informative. Sales was able to provide me several options from one year to five years and provided me with the price options.
Reviewed June 28, 2021
This is my first claim with Select Home Warranty. I called and was on hold, but after a while, because they were busy, the operator came on and gave me the option of receiving a call back. Within it seemed like only seconds, an agent called to take my claim information. Richard, the agent, was very helpful in explaining the process and very thorough. I feel assured I have made the right decision in choosing Select Home Warranty for my needs.
Reviewed June 28, 2021
I was happy with the convenience. I always keep an appliance warranty and this covers everything in one warranty plus things I normally have not previously insured. The person on the phone was very helpful. I wanted to try it for a year and see if it was worth it.
Reviewed June 28, 2021
Steven was very polite and patient and understood the produce details. I am hoping what Steven said is going to be the company’s standard. I recommended to my brother-in-law and I am about to tell another friend. I found out about Select through the comparison search for Home Warranty companies. I will speak about this company to my peers.
Reviewed June 28, 2021
Thank you Jack ** for getting us set with a warranty for our first home! Very kind and professional through all our questions. Select is giving us a peace of a mind that is definitely needed when buying a new home. We are excited to have the protection this warranty covers on our appliances, HVAC system, washer & dryer, garage door opener, roof coverage, ceiling fans, and so much more!
Reviewed June 28, 2021
Very courteous and knowledgeable service person. Jordan was very good in walking through the coverage details of each plan. The internet option was not the best one to take. Contact the company directly for better pricing. Saved over 80 dollars by calling. There are more deals avail than the website shows.
Reviewed June 28, 2021
The customer service rep was very helpful and nice. He was very patient with me and answered all of the questions very honestly and tried to explain all the details of the policy in a very helpful way. He was able to get me a good deal and take care of me to the best of his ability. He did not try to be too pushy like other sales people. I really enjoyed working with him. Good customer service! Hoping the policy is as good!
Reviewed June 28, 2021
Quick service. Offered ways to save money per year. I’ve heard from other happy clients about this insurance. So I recently had to replace my refrigerator and remembered to ask a friend about this insurance company that helps when appliances break or need repair. I hope that this insurance can help now that I am widowed and have no one to help take care of my appliances.
Reviewed June 28, 2021
We been calling since end of March 2021 for plumbing, started with faucet was leaking in the kitchen and bathrooms, when called, said it is not covered per warranty, they said you fix it and send the receipt, we changed, and paid cash to the plumber, I didn't send the receipt, I will do that, again plumbing problem while flushing the toilet and also when take shower big bubbling sound in the kitchen sinc and back flow of water in the tub and also in the kitchen, fan light has some problem, Dispatching said they send message to plumbing llc.
No help or support, says nothing is covered, what is your coverage, when everything dead you will covered? Useless company, they were interested to call every day to join in your company. We joined, spend our money for unfaithful company, Ralph and Ben ** was very interested at that time. If anybody want to help do it? I called This morning, they said will call back when my turn comes, more than 30minutes nobody called. Before your work you want evaluation? sorry. Susan **
Reviewed June 28, 2021
I was on the website and requested a quote, immediately someone called me back. I was pleasantly surprised and glad they called since I was reading all the plans on the website to determine what was best for me. It took just a few minutes to get the information and sign up. I would highly recommend Select Home Warranty with my experience so far.
Reviewed June 28, 2021
Great customer service. Got many options to choose from without any pressure. Also, I will be saving with this plan over the one I had. I also saw that this was an A rated company. As Realtor, I would highly recommend this company or give this plan as a thank you gift to my clients.
Reviewed June 28, 2021
I had a great sales call with Jake. He took me through all the details of the contract, including the ability to select your own service provider (a big plus). He offered multiple options on pricing and was overall just great to talk to. He also was able to get me a discount based on the fact that my wife is a teacher (something I wasn't aware of).
Reviewed June 28, 2021
Being first time owner when things break there is always an additional confusion and worry. Select Home was referred to me by a friend of mine and enrolling to the insurance plan was easy and I am glad that my house got covered and can be rest assured to get their assistance. I also had the experience to open a claim and to my surprise their response was very fast and within an hour the dispatch team updated the claim and advised technician to contact me. So far this has been a good experience and I hope the same level of service continues.
Reviewed June 28, 2021
After checking numerous websites to determine which warranty company I should go with, Select was rated the highest for overall coverage, pricing, service call cost and customer service. The process to get signed up was quick and easy. I chose the 1-yr option for our new home. I feel better have a warranty on a 35 year old home to ensure I don't have expensive breakdowns paying out of pocket.
Reviewed June 25, 2021
After 18 to 24 months the consumer sees a rapid deterioration in claims approvals and overall treatment especially then there are some prior claims. In fact, after much research it seems (happened at least to me) they even cancel the policy! Then they send a check with few cents. Most deposit it but by doing so implicitly acknowledge the cancellation! Most reviews here are from the PRE 24 month window. Which is why it is stellar. This company has found an unique way by virtue of which they are thus able to guarantee a good rating! Even other organizations who reviewed this company gave it good marks because they figured out another angle whereby they offer a lot of features at a relatively low cost. As such, when they are reviewed and in comparison to other home warranty companies they come out near the top. It's the operational aspects along with multi-year statistics that most place miss to cover, which is being exploited by this company.
Reviewed June 21, 2021
My policy was effective April 2021 and filed a claim 5/25/2021. In 5 weeks Select Home failed to find a plumber in Jacksonville to handle the claim. I asked them to cancel the contract from the beginning for their failure to honor the contract. They chose to cancel prorata and said they cannot honor the 5/25 claim because policy is cancelled effective June.
It takes over 15 minutes to call them because you are on hold. They do not have a website, so every time you contact them, you have to wait at least 15 minutes. Supervisors or Managers do not call you back even though they say they will. If you want a reputable company with good customer service and easy to work with, this is not the company you want.
Reviewed June 16, 2021
I completed the quote online and received a call shortly after. The rep was very knowledgeable and helpful. I told him what I was looking for and he was able to get me exactly what I was looking for. I will definitely refer this place to friends and family.
Reviewed June 16, 2021
I have just enrolled in the Platinum Care plan. Since I am a realtor, Select Home Warranty (SHW) offered me a nice discount plus 2 free month of service. Their coverage does not require a home inspection to purchase. They allow an unlimited number of covered repairs. I am satisfied with the customer service representative. She was kind and helpful. I would recommend SHW to my clients.
Reviewed June 16, 2021
This company's rate was the best for me. The salesperson I spoke with was awesome. I'm glad I went with this company. I hope & pray if and when I need assistance for whatever issues I come across with my house that the service is as awesome as today's service.
Reviewed June 16, 2021
I had the pleasure of working with Jake. He was great and helped secure my home Warranty with the best possible coverage and price. I look forward to working with Select Home Warranty for years to come. Their customer service is unmatched! Jake was also able to include 2 months free and roof repairs.
Reviewed June 16, 2021
I could not locate my Select Home Warranty policy. I had turned my files upside down to no avail. I called SHW (got the number from their website) and asked for another copy of my policy. The people I spoke to could not have been more helpful. Within an hour I had a copy of my policy, sent via email. I would do business with this company any day.
Reviewed June 15, 2021
I was looking for home warranty and came cross with Select. All plans are simple and very easy to understand and the customer service Representative explained it nicely with nice price. Being a new homeowner it's really worth it to buy a home warranty. I would recommend Select for homeowners warranty.
Reviewed June 15, 2021
Good service. We have had other companies in the past that we weren’t happy with. This company seems to be efficient and very good at getting the job done so we are very happy with the service and would hope to continue to be happy with the service for many more years as we stay happy with the service. I will tell some of my other friends about the service so they can be happy with the service as we are happy with the service and they will be happy with the service for as long as they have your service once they get your service so we do appreciate all the service needs being filled and appropriate times.
Reviewed June 15, 2021
Very happy going with Select Home Warranty. Customer service was outstanding. Pricing was good. Will recommend to anyone. Was not happy with my previous warranty company. I think Select Home warranty is going to work out just fine. Will definitely recommend to all that wants to look into a home warranty company.
Reviewed June 15, 2021
Great service, Was pleasant to talk to David and was knowledgeable, Very efficient and to the point, explain coverage very well and efficient and provided in details, Able to give correct also Offer promotion rate. Explain warranty coverage and also provided info. for how to submit the claim. Provided contact information for customer service.
Reviewed June 15, 2021
Awesome experience, representative very knowledgable and friendly. Will continue to do business. Very affordable and reasonable price for the policy. Representative explained everything very carefully. Representative was not pushy and had a general concern for what I was looking for in a warranty. Thank you. It was a pleasure to do business with you guys.
Reviewed June 15, 2021
To whom it may concern:
I never renewed my previous contract with another company for the past year or so until Select Home Warranty came along. Without knowing anything about my past experience, I was enticed to give it another shot. I look forward to working with you in the very near future.
Sincerely,Ron
Reviewed June 15, 2021
Plans are affordable and the timeliness on answering questions is great! I like the range of plan coverage, cost, and customer service was wonderful! I asked for a quote and someone called me write away (with an opportunity for even more of a discount than I expected!). I needed something to fit my budget but also cover a wide range of home appliances and systems and they seemed to be the best value.
Reviewed June 15, 2021
They were very courteous regarding Home warranty/ They explained all available options and existing promotions. They explained the procedure as to what we need to do when an issue arises. They explained what are all the things that are covered. We were happy with their explanation and they explained the system.
Reviewed June 15, 2021
Easy to talk to. Easy to get the information needed to get the right warranty. I would recommend this company to anyone looking for a Home warranty. They honest and very fair in pricing. I am glad we found them. I will let all my friends know. I am glad we were able to find you.
Reviewed June 15, 2021
I called to change account details of my policy and the service representative was attentive and helpful in the quickest way possible. All my information was correctly noted and changed without any problem. My experience with Select Home Warranty has been extremely easy and I would recommend to anyone asking for a home warranty company.
Reviewed June 15, 2021
I was given a Select Home Warranty as part of a mortgage agreement and I couldn’t be happier. The process was quick and easy to get a policy, and I love the comfort that having this warranty gives me. Customer support is quick and easy to get a hold of and always answer my question with enthusiasm.
Reviewed June 15, 2021
Informative, easy to understand. Simple process- I appreciate the peace of mind that comes with a reputable home warranty, especially one that protects a new home that you've never lived in before. I would definitely recommend Select Home Warranty to friends, family and anyone else that is looking for that same peace of mind!
Reviewed June 15, 2021
Most renewal processes are stressful and downright annoying. This was a completely different experience. I felt the sales representative was trying to do what was best for my family. He offered options and took the time to explain the benefits to each one. It was not an uncomfortable call like most sales experiences.
Reviewed June 15, 2021
I had wonderful customer service. They tell me exactly what needs to be done in order to move to the next step in the claim process. The only problem I have is that they have a hard time finding a contractor in my area, which means that it usually takes quite a while to get service. I usually end up paying for it and then having to submit a claim to get reimbursed. Other than that, I’m happy with their service.
Reviewed June 15, 2021
I just signed up for a three year contract. Moe ** was a great representative for SHW. I hope the service is as good as the service I received from Moe. I dropped AHS because they didn’t honor the the word of their salesperson and the very reason I extended their contract based on that word.
Reviewed June 15, 2021
I was quickly sent an email saying my claim was being processed. I was instructed to call to discuss my claim further. However, the call just told me what the email told me... that my claim was being reviewed and processed. So my claim is still being processed. Hopefully it gets resolved soon. My AC is not currently holding the set temp & it should be 118 here today.
Reviewed June 15, 2021
My experience with Select Home Warranty was positive compared to their competitors. I was expecting long periods of wait time, to be followed up by rude customer service, but I was pleasantly surprised! The lady in the other end of the line walked me through my problem and answered all my questions!!
Reviewed June 15, 2021
Great service by Jonathan and rates seem fair. Will see how service is once a claim is filed. Policy has not been used so have not had the opportunity to experience technical service by their contracted service providers. I enjoy the fact I can talk to a real human and the website seems straightforward for processing any claims.
Reviewed June 15, 2021
I was very pleased with the sales person I spoke to today. He was knowledgeable and very helpful. He got me the very best product and at the best price. I am sure we will be happy with this purchase for years to come. I would be happy to recommend Select Home Warranty to anyone.
Reviewed June 2, 2021
The customer service was great. They gave me all the information that I asked for. I’m a new customer and they didn’t get annoyed with all the questions I had. I could not recommend a better place to get a home warranty with. Also they are willing to work with you and have great deals on multi year plans.
Reviewed June 2, 2021
The sales representative was great, very informative, and helped me get the right product while helping me ensure I was able to get the best price for the products I needed. I was so happy I am adding more homes, and I already passed on the information to another investor.
Reviewed June 2, 2021
I haven't had a chance to use the service yet, I did feel like the representative was a used car salesman and he almost talked me out of getting a home warranty with them. Hopefully the service is better than their insurance sales. I am only writing this review right now because I was offered an extra month free.
Reviewed June 1, 2021
Jake ** called us shortly after we asked for a quote and applied all the discounts he could to get us the best price. He also asked if we were over 60 so he could see about applying the senior discount, which he then explained, but we decided not to get at this time as we can't afford to pay 3-5 years upfront. The one year, however, gave us 2 free months, so we actually get 14 months of coverage, but only are paying for 12 months.
Reviewed June 1, 2021
Great product at a great price and the broadest coverage I was able to find for my new home. Buying a home in a new location is always difficult to find help in getting repairs when something stops working!~ Select Home Warranty provides all the help needed! I recommend you give them a call.
Reviewed June 1, 2021
The service tech was very professional and sought out every available plan for the best cost to suit my needs. I have been satisfied with the service provided in the past and decided that Select Home Warranty provided the best coverage on the appliances and utility I have in my home. I will continue to use your service in the future. Additionally I intend to tell my fellow home owners of the opportunity and coverage you offer and at a very reasonable price.
Reviewed June 1, 2021
Jake was very informative and helpful with my questions. Without question the best deal I found compared to a few other warranty companies that I researched . I was told about this company by a member of my family. This was by far the best choice and I’m very happy with the results.
Reviewed June 1, 2021
William explained everything to me till I understood. All my needs are covered and the co-pay is within my means. He even gave me several options that would work for me and my needs. Signing up was simple and the process was quick and easy. Great Customer service! Thank You!
Reviewed June 1, 2021
Greg did a super job at explaining the plans available and after our decision I was asked our ages and my military service history, as a result we were able to be quoted an even better product / plan. With this there was no question where our homeowners service plan was going to be with for the next great years of our lives as home owners. THANKS!!
Reviewed June 1, 2021
Just signed up. Jamie was very professional and answered my questions as they came up. Haven’t used the service yet so I can’t comment on how that might go. The coverage I chose covers all major appliances. I was referred by a friend and she got an extra month of coverage when I mentioned her name.
Reviewed June 1, 2021
I decided to use Select home warranty with the purchase of our new home. I would have gave them five stars but my agent was very pushy towards the end. I am happy with the policy and I received 2 months free. We will see how it works out when I have my first claim. I truly hope it's worth it and there is not any hiccups!
Reviewed June 1, 2021
I have been satisfied with the assistance I’ve received from Select Home Warranty. They have always answered my questions promptly, and I feel like they provide a very fair service. As a Realtor, I have recommended them to clients, and I’ve also recommended them to any friends I’ve had who were in the market for a home warranty!
Reviewed June 1, 2021
I had a great experience with Jordan, but I do not know whether the plan works or not. I agreed to enter the contract yesterday, but still have not received the contract yet. It is slow, probably because of the holiday. I am looking forward to having a home warranty for years to come.
Reviewed May 31, 2021
Be sure to speak with a representative to get your best deals/incentives! I was exploring different companies for my home warranty and Select Home Warranty has the best, plus they are #1 in my state! I got a great deal! I recommend anyone who has a home to look into this company for their coverage. It will save you potentially thousands if anything goes wrong with your appliances, roof, AC, etc.
Reviewed May 31, 2021
Just purchased the contract. Have not had time to use the contract so I cannot say more than I had said. The customer representative was friendly and he explains things very well and gave me the opportunity to cancel the policy if I was not satisfied but I read and it compared to what he told me.
Reviewed May 31, 2021
Based on my experience, they are usually reimburse the money for your appliance for the limit they have set for each appliance. It’s good for the money you paid for your warranty plan. They have a set limit and many exclusion for various parts for each appliance. I need to call them and work with them to make the things happen.
Reviewed May 31, 2021
Very pleased with prompt service and finding someone to get my dryer fixed. My dryer had stopped heating up over the weekend. The company that was chosen to fix the dryer was very professional and called to let me know their time of arrival. My claim was handled with no issues with Select Home Warranty. Good Communication.
Reviewed May 31, 2021
Good explanation of rates and services. Better deal than past company. Covered service, rates, and specials were great. Lots of options explained. Can not believe the price is less than half of what I was paying. Will recommend to everyone to check it out. The sales rep was very polite, understandable and knowledgeable.
Reviewed May 31, 2021
I was pleased with the description of the service and the cost. The rep that I spoke with explained the details to me and answered all of my questions. I have not needed to use the service yet, but have peace of mind that if there is a need that they are just a phone call away.
Reviewed May 31, 2021
Thank you for the great experience and assistance provided by Barry **. He explained the sign up process and benefits of the coverage. I appreciate the link he sent about the contract policies before I signed up. I appreciate the time he took to explain the various options and levels of coverage.
Reviewed May 31, 2021
Have had Select for two years and they have been very helpful. I have never had an issue getting a claim closed in a prompt and complete way. They are always respective and knowledgeable to any questions that I have had when I called. I would highly recommend this company for anyone looking for a home warranty.
Reviewed May 31, 2021
I was able to ask as many questions about the contract, like what was covered and the CSR answered everything and was extremely patient. Got my contract via email and everything looked great, no surprises, just what they offered...got additional off for the year by calling. I recommend paying in full for the additional discount.
Reviewed May 30, 2021
I have not used the warranty yet so I cannot review the service for a claim. But I can review the process to get a contract and it was excellent. I hate "pushy vendors" and they were exactly not pushy. I explained what I wanted and they provided a quote that was way better from what other companies quoted. So... so far a positive experience. I hope I don't need to use it, but if I do I'll update the review with the experience.
Reviewed May 30, 2021
I haven't had to use them so the best I can say is that everything sounds good! I The coverage should be great, when and if I need it. Supposedly I got an excellent deal. The agent offered a multi year deal, but I couldn't afford that because I am on social security disability and the price was more than I could do.
Reviewed May 30, 2021
Customer service person Greg was terrific and answering my questions and seeking the best deal available for our circumstances. Be wary, the Replacement clause for appliances is not really a REPLACEMENT, it is instead a Depreciation allowance controlled by SELECT. And there seems to be other surprises such as the 'freon' is a separate item you must add to your contract. Why is that? Equally confusing is the electrical wiring and switches, electrical box. One place it indicates covered and another place they are not covered. May I suggest that the company supply and explain the contract BEFORE taking the customer's money.
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


