Select Home Warranty Reviews

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About Select Home Warranty

Select Home Warranty offers warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. The company does not cover commercial properties, residential properties used for business or foreclosed properties.

Visit www.selecthomewarranty.com
Pros
  • Transferable warranties
  • Roof coverage available
  • Frequent discounts
  • Claims service available 24/7
Cons
  • Some reports of delays in service
  • Service call fee due every time a technician visits
  • Not available in IA, NV, WA or WI

Select Home Warranty Reviews

Over 10k reviews since 2013

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    1 featured review
    How do I know I can trust these reviews about Select Home Warranty?
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    Page 25 Reviews 4435 - 4635
    Verified purchase
    CoveragePriceMaintenanceRatesValue

    Reviewed May 30, 2021

    Just purchased a home warranty at a great price. Gives my family peace of mind to know our property is covered. Knowing that if any of our appliances, AC, Heater, or any other important items stop working they are fully covered makes life easier. Easy process to set up and a good value for all that you get with the warranty. I recommended the warranty to all my friends and family.

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    CoverageStaff

    Reviewed May 30, 2021

    Jeff was very knowledgeable and friendly. He helped me to understand everything that was covered and the options I needed to make sure we were fully covered. Looking forward to being a customer for many years to come! Thank you for making this a pleasant experience. Will definitely recommend to friends and family!

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    Customer ServiceTechSales & MarketingStaff

    Reviewed May 30, 2021

    John was excellent on his description of services, warranty time length and gave me an extra $25 off my annual contract. I find Select Home Warranty the best in the industry for home warranties and am switched to them due to prior service provider lacking client service. FIVE STAR service on the sales call for John and Select Home Warranty.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffRates

    Reviewed May 30, 2021

    We realized that our warranty had elapsed on a Sunday (holiday weekend) and was still able to get ahold of a customer service representative. He was knowledgeable and professional. He issued our new policy quickly and at a discounted rate. I am very satisfied with the service and support of SHW.

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    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed May 30, 2021

    Spoke to Alex about ordering a warranty for my home. He was very knowledgeable and answered all the questions I had. Let me know about continuing my contract, and options after it expires. Needless to say, I purchased a contract over the phone, and look forward to the coverage Select Warranty provides.

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    Customer ServiceStaffRates

    Reviewed May 29, 2021

    Alex was very helpful and explained everything so that we could understand. We have set up our home warranty with them for the end of June, 2021, so we haven’t had a chance to place a claim and rate Select Warranty for their customer service. We liked the platinum plan that we chose.

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    Verified purchase
    TechPunctuality & SpeedMaintenanceStaff

    Reviewed May 29, 2021

    Select Home Warranty provided superior service. They sent a repairman quickly, who was very knowledgeable and skilled. In addition to fixing the washing machine, he gave me specific information that I had not already known on how to keep it running for years. Very much appreciated! I’ll follow his advice and pass it on to friends.

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    Verified purchase
    Sales & MarketingStaffRatesHonesty & Transparency

    Reviewed May 28, 2021

    Alex was so helpful and informative. He answered all of my concerns and questions with patience and professionally. Very knowledgeable about your companies different plan options, offers, discounts and services. Alex was quite honest and I feel he was looking out for my best interest. He represents your organization very well. Thank you

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    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaffRates

    Reviewed May 28, 2021

    Select Home Warranty is amazing. I just renewed my contract and have not regret being with them the past few years. Pricing is so awesome along with service and customers service. I would recommend them to call my family and friends. My sales associate that renewed my contract today was so awesome. I could not ask for nothing better. Try them. You won't have any regrets.

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    Verified purchase
    TechPriceRates

    Reviewed May 28, 2021

    I switched to Select Home Warranty today. I wished I switched earlier to Select Home Warranty. Select Home Warranty is saving me money with a better rate and lower deductible. Ed was great explaining their service, contract, and getting me a better deal with the company. Tip: Contact Ed (**) and tell him I Christopher ** sent you. Save more by inquiring about their 6 year warranty.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechStaffTimeliness

    Reviewed May 28, 2021

    I signed up with Select Home Warranty today, I was very satisfied with the Customer Service Representative Daniel. He was very knowledgeable, friendly, professional and courteous. All of my questions were answered before I signed up. The fee is very reasonable for the great coverage. I received my contract within minutes of signing up. It is very detailed and the process to submit a claim if needed seems very simple.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaffRates

    Reviewed May 28, 2021

    I was offered a great deal for 14 months worth of coverage. I had been looking for coverage since our current contract with another (disappointing) provider is expiring soon. I found Select Home Warranty offered the exact coverage I was looking for at a great price. I was also told by Select Home Warranty that Killeen, TX was one of their largest markets with many available technicians—or, if desired, I could use any qualified technician for my repairs. Good deal, good customer service

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    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed May 28, 2021

    I bought their Premier Policy over the phone. I already had coverage with another company but the contract was almost up. I called Select for a comparison quote. Select agent was knowledgeable and friendly. I was sold! I called back about some fine print issue and again, they made the adjustment to the policy in a couple of minutes. They were very understanding. I feel very comfortable with their agents. I live in the desert and wanted details about their AC coverage. They put in writing what we discussed. No issue.

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    Verified purchase
    PriceBillingCoverage Limits

    Reviewed May 28, 2021

    Zachary reach out to me to go over all my purchase options. He did a great job answering all me questions and explained all the payment plan options as well. He offered a monthly, yearly, three year, and five your payment option. He also went over each of the service plans and what the cost of the service fees were on each. He made me feel very comfortable signing up for service with your company.

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    Verified purchase

    Reviewed May 28, 2021

    Select Home Warranty gave me a what I believe to be the best deal in the industry and saved me several hundred dollars in the process. Sam from Select Home Warranty was extremely nice to work with and provided me with options I had not seen on the web page previously!

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    Verified purchase
    CoverageTechSales & MarketingPriceStaff

    Reviewed May 28, 2021

    I have Rental Property in Oregon which we have had under a home warranty contract for several years. Last year the Dishwasher went bad. It took the Warranty company 3 months to deliver a new Dishwasher but they would not hook it up unless we hired a licensed Electrician to make the electrical connection. Select Home Warranty assured me that if they had to replace an appliance they would make sure it was properly functioning before the technician left the residence. With my military discount I am saving 30% on the yearly Premium for a three year commitment and 30% the service charge. Thank you Select Home Warranty!!!!

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    Customer ServiceContract & TermsCoverageSales & MarketingStaff

    Reviewed May 28, 2021

    Jake ** was very helpful in assessing my coverage needs and answering my initial questions. After further conversation, and a review of discount options, he was able to assist in my enrollment for multi-year coverage. Via a follow-up call, Jake also provided additional clarification regarding additional questions I had after my review of the coverage agreement.

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    Verified purchase
    TechStaff

    Reviewed May 28, 2021

    Moe ** - SHW Rep. was extremely responsive and very helpful during this process, which was a pleasant change from my previous Home Warranty provider. Moe answered all of my questions and assisted me greatly in meeting my needs. He was very professional and timely during this process. Based on the value and responsiveness of Moe and my expectations of Select Home Warranty, I would recommend SHW to my friends.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 28, 2021

    First time calling for a service. I only waited on the phone for two min to get a live person. The person I talk to was a nice person and handled everything in a professional manner. I was told that a service tech will get back to me in less than two days. I got my claim number on the email immediately. Now I’m waiting for the service tech to call me. Today is the second day.

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    TechPrice

    Reviewed May 28, 2021

    Do not buy from Select Home Warranty! They do not provide contractors in a timely manner and don’t allow reimbursement to use your own contractor. Every item I have ever presented to be repaired I have been compensated pennies on the dollar of the cost if at all. If you feel like wasting money then take a match and light it on fire, at least the heat generated by the flames will give you some return on your investment! Compared to other warranty companies they are the worst!

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    CoveragePriceSales Tactics

    Reviewed May 28, 2021

    I just purchased a Select Home warranty. I dealt with Jake ** who offered and explained several different options. There was no high pressure and he provided several different methods to lower the cost. I now don't dread having to replace my appliances. I have been hesitant about purchasing a home warranty policy but after reviewing what several other companies offered and after speaking to Jake, I feel confident in my selection of the Select Home Warranty.

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    Verified purchase
    CoverageStaff

    Reviewed May 28, 2021

    I found the salesman, Moe, to be very knowledgeable. He was able answer all my questions and provide solid recommendations for my best options. I was pleased when he gave me his direct number if I EVER have questions or problems. I do wish I could have received coverage on my gas logs.

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    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed May 28, 2021

    Lucas ** is a terrific sales rep and good ambassador for your company. Policy is priced right and am looking for a good relationship. Time will tell if I made a good decision, but as it stands now I am satisfied and pleased. Happy to recommend them to friends and family and even people I dislike.

    Richard

    Argyle, Texas

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    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed May 28, 2021

    I spent a great amount of time researching Home Warranty. Select was a better priced and coverage included more options. The reviews were also above any other Company. Salespeople were very knowledgeable and helpful by answering all my questions on the fly. They know their stuff. Looking forward to a long term relationship.

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    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed May 28, 2021

    The phone call I had with Fred ** was informative, professional and very helpful. He went out of his way to make sure I got the best service options I could afford. I was very satisfied with the phone call. I’ll be able to rate the service once my policy starts.

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    Verified purchase
    Coverage

    Reviewed May 27, 2021

    Moe did a great job in offering extra coverage and explaining policy details, looking out for customers. I will definitely recommend him and Select Home Warranty to friends, family members, clients or anyone looking for a home warranty company. Was lucky enough to get the Memorial Day deal they had going on in the end of May. They also offer incentives to first time home buyers, vets, disabled and seniors. After talking to other companies I highly advise you to check in with select home warranty for your peace of mind.

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    Verified purchase
    PriceRates

    Reviewed May 27, 2021

    the different options and price points available made me lean in the direction of your company. To have the long term peace of mind in case of any unexpected emergencies puts my mind at ease. Thank you for doing so. I'm hoping that others who see this review take into consideration the long term options available here.

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed May 27, 2021

    I was very pleased with the agent. He was very knowledgeable and listened to the concerns. I had great experience with my agent. He explained in great detail and let me know the discounts I could receive and quotes. I feel I got a good deal with him being so knowledgeable.

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    Verified purchase
    CoveragePriceMaintenanceStaffRates

    Reviewed May 27, 2021

    Found out microwaves are not repairable through this warranty. I was given a fair price for it which helped me buy a new one. I’m overall satisfied with prices and coverages. I have peace of mind now that I don’t have big expenses when something breaks in my house. I would recommend Select Home Warranty to anyone. Great prices and great coverage.

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    Verified purchase
    PriceStaff

    Reviewed May 27, 2021

    The agent was very kind and respectful. He talked to me like we were already friends and he seemed to care about my needs. He offered a much better deal than other quotes that I have seen. I look forward to seeing if all my needs are met as well in the future.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed May 27, 2021

    Easy and efficient communication with Select Home Warranty. The turn around time from the beginning was smooth, questions answered quickly and very patient with our questions in regards to our policy. The brochure sent to us was very detailed with instructions on what our policy will and will not cover. The frequently asked questions was helpful and provided us with even more additional information in regards to our policy and what on our property was covered or not. We're looking forward to working with Select Home Warranty.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffWait Time

    Reviewed May 27, 2021

    The process to order our home warranty was simple and expedient. I feel confident that we will have a good experience moving forward based on the professionalism already demonstrated by the Select Home Warranty staff. Customer service had a very short wait times and provided easy to understand information. Thank you

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 27, 2021

    We were shopping around for home warranties. Select had great reviews. Received a phone call from a representative who thoroughly explained the plans available. Representative was very knowledgeable and helpful. Our new plan is a much more reasonable cost versus other companies. Overall we’ve saved quite a bit of money and our rate is locked in moving forward. Thank you!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed May 27, 2021

    The salesperson Richard was very helpful and very nice. It was a pleasant experience dealing with him. I hope going forward I will experience the same with their service and I was most impressed with the reviews that I read about this company. I hope I will be happy with their service in the future.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaffBillingRatesTransparencySales Tactics

    Reviewed May 27, 2021

    After a bad experience with AHS, who sent out men to do repairs who never responded to them, and would tried to bill me for them, I tried Select based on reviews. I had three ceiling fans inop, they would only cover one, and then only reimburse me $45 for new fan, cheapest one on Amazon was $109. And would not pay for installation. Contract states fans covered with no provisions they claimed, and when contacted claims rep, Louis, he said they have no means to email customers to confirm we talked. HUH? When purchased I bought the biggest plan to cover all appliances like salesman said, obviously he high pressured me as the deal was only good for today.

    As a 67 year old senior with a heart condition, I have been victimized, avoid them, and others. It is cheaper having a good handyman or relative to assist. They did agree to send me the $45 within a month, after I gave up all further claims against them, and when I tried to cancel, was told it would br pro rated starting in 30 days, plus a $75 cancellation fee. These guys are real good at collecting money, they are horrible at providing coverage when needed. Seniors are a good target, so beware. I have filed a complaint with th FTC, and Cal Dept of Insurance. I'll update as needed.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 27, 2021

    I have just purchased my home and was not aware that I needed to have coverage outside of My homeowners insurance. So I checked the reviews and the coverage and I am very pleased with my choice. Customer service called me immediately and gave me numerous options to save even more additional money on my policy And what should I really appreciated the call to give me additional options.

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    CoveragePriceStaff

    Reviewed May 27, 2021

    I would like to give a shoutout to my rep. for his great service in setting up my second home warranty policy. His patience and knowledge was wonderful. He set in place a deal taking in account my military service and my continuing business. It took no time to get a quote for my home warranty policy.

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    Customer ServicePunctuality & Speed

    Reviewed May 27, 2021

    Setting up the home warranty was easy and fast. The first customer service guy I got was rude and didn't answer my questions, but I called back, got a different guy who listened and answered. I just hope they are better than my prior home warranty program when I need them! I have yet to find out if they truly are good or not so we shall see :)

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    Verified purchase
    CoverageStaff

    Reviewed May 27, 2021

    We just purchased a policy with Select Home Warranty. We spoke with Daniel ** and we were very impressed with his professionalism and knowledge. He answered ALL of our questions - he was very clear and concise. We are very comfortable in selecting a 3 year plan with the company.

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    CoverageSales & MarketingStaffBilling

    Reviewed May 27, 2021

    I was satisfied with my experience when signing up. The representative offered multiple discount options but they were not financially feasible to our family at this time. Payment plan options for the multi year coverage would have been a big selling point and I am sure I would have signed up, but paying all upfront, wasn’t possible

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    Customer ServiceTechStaff

    Reviewed May 27, 2021

    Daniel, the agent from Select Home Warranty called me yesterday to get annual service renewed. Answered all my questions regarding options available and helped me pick the option that I was most comfortable with. I was happy with the service I got so far but I want to try it for one more year before signing up for a longer contract.

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    Customer ServiceTechPunctuality & SpeedTimeliness

    Reviewed May 27, 2021

    Very quick response and very clear on information needed for claim. My AC broke and we have children in the home. Tech came out next day and communicated with SHW for us. I live in Texas and the heat has started. So we really needed a quick response and that is exactly what we got. We have never used a warranty company and so far we are extremely satisfied.

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    Customer ServiceCoverageStaff

    Reviewed May 27, 2021

    As a an owner who is renting out his property for the first time it was very important to understand the coverage for myself and my tenant. All was explained in detail and done so with deliberate patience and understanding. I called other companies and did not receive the same sort of service, and subsequently assurance that I was in safe and reliable hands. I am very happy with my selection and look forward to a great partnership. You cannot go wrong with Select Home Warranty!

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    Verified purchase
    Customer ServiceTechOnline & AppMaintenanceStaff

    Reviewed May 27, 2021

    I placed a service request yesterday but the online application wouldn't accept the issue I was having. I called the office and spoke to a customer service technician to research the issues for the repair. The tech was informative and realize that the HVAC didn't service my area. He is going to locate another tech and will email me the information.

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    CoveragePriceRates

    Reviewed May 27, 2021

    Great price offering with inclusion of roof and sprinkler systems which are all increases with other home warranty companies. I reviewed and cross quoted 5 companies and by far this was the best pricing for the coverage. My previous home warranty coverage company was so hard to deal with and had so much red tape when making a claim that drove me to switch to an alternate company.

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    Customer ServiceTechPunctuality & Speed

    Reviewed May 27, 2021

    I had originally not been sent my contract upon signing up with Select Home Warranty. I called Select's office, asked for my contract to be sent over so that I could have it readily on file, and it was sent within the day. Solid and Quick Service from the People at Select Home Warranty.

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    Customer ServiceTechRefunds & PayoutsBilling

    Reviewed May 27, 2021

    On 5/25/21, I contacted Select Home Warranty and spoke with Ron **. I needed to make some changes to the home warranty that I had recently purchased. Mr. ** made the changes and sent me a new contract within 30 minutes of my phone call. After the changes were completed, I had a refund due. Mr. ** assured me the refund would appear on my credit card within 3-5 business days. I was satisfied with my interaction with Mr. **. If the refund shows up within 3-5 business days, I will be totally satisfied.

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    Customer ServicePriceStaffRates

    Reviewed May 27, 2021

    I am a first time customer with this company. Received a flyer in the mail at a price that fit my budget. Everything was fine. Taking care of my problem was she focused on. Didn't feel like I was wasting her time. I explained what my problem was and didn't feel like it was inconvenience or the company time. Harass free customer service.

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    Staff

    Reviewed May 27, 2021

    We had a horrible experience with our first warranty company. But you guys were great. Great service. Friendly representative. Answered all the questions we had about switching companies and willing to work with our budget in these times. Hope our experience with your company meets and exceeds where our other warranty company failed us.

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    Customer ServiceCoveragePriceMaintenanceStaffRates

    Reviewed May 26, 2021

    The salesman was professional and not pushy. He explained the plan in detail and reviewed all pricing from 1 yr to multi-years. The rates were better than the competition and the service call rates were actually lower than most. The plan covers most of the equipment that would break over time in the household. It seems to be a great deal and peace of mind.

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    Customer ServiceStaff

    Reviewed May 26, 2021

    I was very satisfied with the associate Barry in helping choose the right plan for our home warranty. He walked me through the necessary steps and helped me to make the right decision for our home needs. We just purchased this home and found out we need to buy windows. Now we are worried we may have to replace something else, so we reached out to Select Home Warranty online and since I was having problems trying to figure out which plan suited our needs, Barry called and saved the day!

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    PriceStaff

    Reviewed May 26, 2021

    Very pleased with the online service representative. He was clear, concise and very informative. Offered a wide variety of options for enrolling in the service. Answered all my questions and even offered additional services. Will consider the multi-year options in the future. Was never evasive about the cost of services or addons.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 26, 2021

    Select Home Warranty answered my call right away and they were quick to respond to my problem.. I received a call from a local contractor within 24 hours, we set up an appointment and issue was resolved with no issues...Also, customer service was friendly and very pleasant to work with, and answered all my questions. Highly recommend Select Home Warranty.

    Sincerely, Penny

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    Customer ServiceCoveragePriceCoverage Limits

    Reviewed May 24, 2021

    Please don't waste your money by purchasing Select Home Warranty plans, they won't cover anything. We need to pay service call fees and Labor charges (huge amounts) fixed by them. They cover only parts cost (just few dollars). This is my experience so please shop other plans and understood terms and conditions before purchasing the policy. If you cancel the policy they charge $75 cancellation charges also.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed May 24, 2021

    I have canceled my policy with this rip off of a company and have switched to American Home Shield, someone who's hopefully more legit than this place. I signed up with Select because it was cheap and had some good selling points. You get what you pay for I guess! Horrible experience all around, customer service is a joke, worse than Comcast. I seriously think they are scamming people out of lots of money and somehow are staying in business. They get out of trying to cover anything, even things that your policy clearly states are covered. They send random men out to do the "repairs", not a business or anyone who is licensed or bonded or even remotely knows what they are doing. They send out handy men who barely have a clue how to fix the thing they are coming out to fix.

    For instance, they won't replace my garbage disposal because of "rust and corrosion" but it says in my policy ALL parts of the disposal are covered. Nothing mentioned about rust and corrosion affecting the coverage. They sell you by saying, "The age of the appliance does not matter, it can be older than dirt and we still cover it." It's a lie, they will find something TINY or minor to deny the claim. DO NOT USE THIS COMPANY. There are several others out there who are more reputable and actually care about the contractors they send out to your home, like American Home Shield or First American Home Warranty. I highly recommend using one of those instead of Select.

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    Customer ServiceCoverageTech

    Reviewed May 21, 2021

    Hate to keep calling because it’s an afternoon gone. Put on hold forever, Hung up on & don’t even call back or hasn’t even checked on my claim. Don’t think my allowed money for hot water tank should go towards the 2 things I already had done & told them so. Plumber even saw the old part & still replaced it again. It’s been almost 3 months & I’m sick of taking cold showers & heating water to wash dishes.

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    Reviewed May 18, 2021

    I signed up for their home warranty for my 3 homes. My experience had been frustrating. My plumbing blockage claim of toilet matters backing up in my bath has been taking more than a week to get to me, and still has not. My other house, roof claim made over 3 weeks has not been addressed. Terrible inhumane condition to put up with.

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed May 12, 2021

    Select Home Warranty did refund all my money for two houses. The service repair for a Central heat system had 3 calls for repair from February to April, (the temps were close to freezing). My policy ends May 5, The other home ends on June 6. In April, I had repurchased two Home policies. I was ok with the service so far, This was my third year with them. I had everything that this guy requested, regular maintenance records and repairs, so the last time it had service the tech said he would request a new item replacement, it cost about $500, I waited 3 weeks for an answer, then I got an email it was denied, so we discussed the issue, he, the guy that determines they will looked at it again, he offered me a deal, if I paid the repair guy $500, they would reimburse me $150.

    Then I requested my money back before the new policy took effect. This guy was rude, he tried to talk over me, he tried to turn every word I said, I wasn't going to continue to let him talk down to me, he was disrespectful. I'm single and wanted a home warranty policy so I didn't have to deal with unreliable repair people that tries to take advantage of women, that guy is exactly what I was trying to avoid.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenance

    Reviewed May 10, 2021

    As far as I can tell, this "warranty" service is a scam, or completely incompetent. I had an aging frig which failed. After having to pay twice for a tech to come to basically look at it and say it was too old to fix, the compressor started failing quickly, ruining pretty much all my food and requiring me to replace the unit in a hurry. Meanwhile, the warranty company kept denying the claim under an HVAC provision for ACs, stating that it was running but not cooling because of a Freon leak. At no time had a freon leak ever been an aspect of the diagnosis, nor could it have been. They just completely made that up. More, the provision under which they denied the claim was specific to ACs, and had nothing to do with refrigerator.

    To say that a frig is running, just not cooling is stupid beyond belief. So, again, either they are just stupid beyond belief or they are trying to find any possible justification for a claim denial. And good luck getting to speak to anyone who is not a call center, ESL hack. Absolutely not worth any money. Between my premiums and my tech "copays," I spent $370 that I could have put toward the new refrigerator I had to buy.

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    TechMaintenanceStaffNetwork Quality

    Reviewed May 10, 2021

    Refrigerator been broken for 10 weeks, after claim submitted. Their technician never showed up (3 times no show). I hired my own and they will not honor his diagnosis. Waste of money with Select. Do not join.

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    Customer ServiceCoverageStaffCoverage Limits

    Reviewed May 10, 2021

    I am in the process of switching home warranty coverage. I use to have Landmark warranty, but Greg convinced me to switch to Select Home Warranty. Greg was a helpful representative, and helped me to find the best deal for my home's needs. He added pool coverage and explained everything that would be covered as well as the service call fee. He also explained the terms and conditions clearly, and answered any questions I had.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 10, 2021

    I called in while water was gushing out of my bathtub into my bathroom and bedroom at 11pm. My tone was annoyed tired and frustrated to say the least. The service rep stayed positive calm and submitted my claim quickly. I am waiting on a technician to arrive in the next 2 days, but have already received 2 emails letting me know they are working on my case.

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    Rates

    Reviewed May 9, 2021

    I feel that SELECT HOME is very competitive and has good rates for SENIOR CITIZENS. I received two free months when signing up for JULY 1, 2021 - SEPT 1, 2022. I now qualify for a another free month! I am hoping to stay in my home for a long time, and I want to have a good relationship with SELECT HOME to continue service after my 15 months. THANK YOU VERY MUCH!

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    Customer ServiceStaff

    Reviewed May 9, 2021

    Kitchen sink leak. Called to report a claim, they were very nice. I did have a problem submitting an online claim but, they took the claim over the phone and were very helpful. The customer service was very helpful and concerned with helping me solve my issues. I found them to be very friendly and helpful.

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    PriceStaffRates

    Reviewed May 9, 2021

    I thankfully have not had occasion to use the warranty but feel when if/when I need it, I will not be disappointed. Alex, the very professional and nice representative, answered every question I had and explained every detail. The pricing was exceptional even after the add-ons, I hope to renew in the future.

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    Staff

    Reviewed May 8, 2021

    Bruce was very helpful told me all options available. Would recommend him in the future. I have had other companies in the past but I think Select Home Warranty initial presentation has been the best so far out of all the companies I have been with in the past. I would recommend Select Home Warranty to everyone!

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    Sales & MarketingPriceStaffRates

    Reviewed May 8, 2021

    I found the sales agent both knowledgeable and concerned with the customer's needs. The pricing on several options was advanced and quite reasonable. He made suggestions that might fit my needs without being pushy. He gave my sister a month free for referring me, something neither expected. I would definitely recommend this company.

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    Customer ServiceCoverageTechPriceRates

    Reviewed May 8, 2021

    We were shopping around for a home warranty after ours expired. We stumbled on Select and couldn't be happier. They have great customer service. We are getting more coverage for a lesser price than our previous company. They have more contractors than the previous one as well. We totally recommend this company!

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    Customer ServiceCoverageTechPriceMaintenanceStaffTransparency

    Reviewed May 8, 2021

    We have several light switches not working and my husband is not an electrician! I called and spoke with agent and in less than 5 minutes claim started and referred to local electrical company. Agent was friendly and efficient. We have had no major issues with getting quotes for coverage or updating coverage!

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    Staff

    Reviewed May 8, 2021

    I am very pleased with the service of ordering the home warranty. The represaentative helped me pick the best choice for my home. I have yet to turn in a claim so I do not know what to expect, but if what I have experienced all ready it should be a great experience, Thank You.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed May 7, 2021

    The service provided by Select Home Warranty is OUTSTANDING. The Sales and Customer Service contact (Moe **) who handled my call was well-informed and highly efficient. Keep up the GREAT WORK! I would recommend Select Home Warranty highly to anyone in search of this type of property protection. I will be adding the other properties in my portfolio to SHW as soon as the existing policy expire.

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    Customer ServiceStaff

    Reviewed May 7, 2021

    Buying an older home can me scary. I had never had a home warranty and knew nothing about them. I did some online research and decided to call a few different companies for more info. After speaking with Moe H. from Select Home Warranty, I knew his company was the way to go. He was friendly and knowledgeable. He answered all of my questions. Give them a call if at all thinking about a home warranty.

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    Customer ServiceTechStaffResolutionTimelinessFollow-Through

    Reviewed May 7, 2021

    This claim has been undiagnosed for 10 days after the technician came out (it’s been 14 days since the claim was submitted). I called almost daily to follow up and was told the same thing every day…. For 10 days! In fact, the only reason this claim is moving forward at all is because of my calls to Suncoast (the service technician) and National Service Alliance. Select Home Warranty was ZERO help.

    I was even escalated to a man named Peter at extension ** (on May 4th after 6 days of calling on multiple the claims reps at option 5 on your phone menu). Peter did more for me while I was on the phone with him than the regular representatives as far as making calls to Suncoast and the service tech’s cell phone (which I provided) while I was on hold, but then Peter did not follow through on his promise to follow up with me the next day (May 5th). When I called his extension, which he gave me, on May 5th and left a voicemail, the call was never returned. It’s just been bad service all around and we would never recommend your company nor will we be renewing with you.

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    CoverageSales & MarketingPriceStaff

    Reviewed May 7, 2021

    Good coverage options at good cost. Good discounts available and a few months extra for free. Reps are a little pushy (lots of calls/emails from several reps in a very short period of time) to make the sales but kinda expected. Overall, it's reputable coverage for a low cost which is a must need for home owners.

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    CoveragePricePunctuality & SpeedRates

    Reviewed May 7, 2021

    Competitive pricing with included roof leak repair. Two free months included. Free standing microwave included in coverage. Additional garage fridge and freezer at reasonable cost. Claim deductible can include multiple items. Each yearly renewal includes two free months. Would recommend this policy and might add more coverage later.

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    Customer Service

    Reviewed May 7, 2021

    Great customer service. He took the time over and over to explain it to me. Great tip and service. I will continue to be a loyal customer because they sure know how to keep a client happy and out of problems. Thank you. He was great and polite...

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    Customer ServiceCoverageStaff

    Reviewed May 7, 2021

    After making a mistake on my initial order I called customer service and they seamlessly helped me out with fixing it. They then proceeded to give me a better deal that met my needs. I appreciate their flexibility and customer service. If this is any indication of how they will be when a claim needs to be made, I think we will be very happy.

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    Customer ServiceCoverageStaff

    Reviewed May 7, 2021

    I needed a copy of my policy. I called in an a gentleman immediately sent the policy to me via email. I received it while we were speaking, how that for great service! This time I reached the corporate office which was great. Unfortunately, the previous two times I called, I had reached an off shore call center. Those people said they would take care of sending the policy. After 3 weeks, I tried again today and got great results! If you need something, press #1.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed May 7, 2021

    I am a new member and the sign up process over the phone was easy and stress free. Was also informed about discounts due to being a first time home buyer which saved me more money! I am happy that my home is now covered fully! I also got the first 6 months for free and no extra cost to cover any roofing leaks.

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    Reviewed May 7, 2021

    Our air conditioner was not cooling effectively on the home we recently purchased. Unfortunately, the one thing that was needed was on the exclusions list for the warranty. Dissatisfied because this is a fairly common issue with air conditioners. If common needs are excluded, why purchase a warranty? Clever on their part to exclude it but it devalues the warranty, in my opinion.

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    Sales & MarketingPriceStaffBilling

    Reviewed May 7, 2021

    I was very, very pleased with Tom who explained the Platinum Care package thoroughly. He also asked if I was a senior citizen so he applied the senior discount also the teacher's discount. He then explained the 3-year discount package and offered that to me. He split the cost into 4 easy payments. What can I say, Tom was great. And the package I selected is also great.

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    Customer ServicePriceStaff

    Reviewed May 7, 2021

    I was looking for a Home Warranty and had looked at a few other companies. I requested a quote and Noah helped me pick the right one. He gave me several options and I was able to choose the one that worked best for me. He was helpful and very informative. Great customer service.

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    Customer ServiceContract & TermsTechSales & MarketingStaffBillingRates

    Reviewed May 7, 2021

    I was offered a discount which did not show up on my bill. The agent was very helpfully. He corrected the billing problem. He assured me that Select is a highly rated company. They have the best fee for service, and are very customer agents. He assured me I would receive my contract in my email.

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    CoverageStaff

    Reviewed May 7, 2021

    Select Home Warranty's Roof coverage does NOT cover roofs. Read the fine print. Nothing is covered. The agent actually stated - the free roof coverage on the platinum plan is free, so it doesn't actually cover anything. When first they declined to cover my leak due to paragraph 6.4.2, the agent said, "Give me a few minutes to work with the team to find another paragraph that will be more appropriate to decline your claim." Save your money. Just have your realtor give you $1350 instead, and kick you in **. You'll be happier.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed May 7, 2021

    Seems to be a good company with very pleasant customer service. I have yet had to call for service but the people seem to be very friendly. The price was very reasonable. The whole year paid upfront was a nice discount. I am hoping when I need them they come thru with a quick fix but we shall see.

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    Customer ServiceCoverageRates

    Reviewed May 7, 2021

    Great service! I was able to communicate what type of coverage I was looking for and the Select was able to get me a awesome rate. Went with the coverage for 5 years and love that it's transferable to next house! The call was not pushy and allowed for me to explain to my husband what was told to me.

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    Customer ServiceCoverageStaffRates

    Reviewed May 7, 2021

    After comparing various home warranty companies for rates and coverages, we decided to give Select Home Warranty a call to get more information. Very good customer service. Representatives are knowledgeable and friendly. They explained the options and conditions clearly. Got the best rate and coverage options here. They explained the options and conditions clearly.

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    CoverageTechSales & MarketingPrice

    Reviewed May 7, 2021

    This warranty is a scam. They provide little or no coverage. Local contractors are unqualified. They charge unrealistic high costs. So that even for any little coverage that they may provide, they overcharge. They are not legitimate companies, looking to make a score at every job. Most cases are denied. The ones that are approved will be very small. It won’t even cover a fraction of the charges. All of these companies should be investigated for fraud, that’s the only thing that they offer to people.

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    Sales & MarketingStaff

    Reviewed May 7, 2021

    I was given the information in a thoughtful manner. I was offered many options and choices in a fair but maybe over insistent manner by a very patient salesperson who really had some problem on letting go the idea that I only wanted a single one year plan, but in all a fine conversation.

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    Customer ServicePriceStaff

    Reviewed May 7, 2021

    They were wonderful helping me with making the right choice as a gift for my clients I give home warranties and the customer service was awesome! Most companies don’t want to help you save money but my representative really cared to help me save more money and she followed up with me showed me more savings for future purchases. I’m happy.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed May 7, 2021

    Mark ** answered our call and we were very happy to be speaking with nice sales representative who spoke clearly. Mark was extremely knowledgeable and helpful with explaining the policy benefits. He was patient with answering our multiple questions and made us feel as if we were making the right decision choosing your Home Warranty plan. We were coming from a very bad experience with our previous home warranty company and were skeptical as to signing on with a new company, but Mark put all our apprehensions at ease and helped us through the process. Thank you very much, Mark.

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    PriceStaffRates

    Reviewed May 6, 2021

    Sam went over everything and went above and beyond to find affordable rates. He also was understanding to my situation and wasn't pushy but was confident and stood behind the company he works for Which says a lot. I informed him of my previous experience with my current warranty company and he wanted to make sure I was going to be happier moving with you all and he was professional.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed May 6, 2021

    Very friendly customer service that answered all my questions and concerns. Best investment for peace of mind especially within average costs of repairs increasing even on simple jobs. They also did an amazing jobs recognizing frontline workers and veterans by giving an additional discount. Highly recommend to new home owners!

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    CoveragePriceStaff

    Reviewed May 6, 2021

    I just signed up with Select Home Warranty, the individual I spoke with was very pleasant and helped me find an affordable and appropriate plan. I look forward to having coverage with this company over the next 14 months. The affordable cost provides the security of knowing I have coverage if anything goes seriously wrong in my home.

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    Staff

    Reviewed May 6, 2021

    I just had the pleasure speaking with Mark ** from Select Home Warranty, and I must add that he was very professional as he presented your company. Mark explained everything very well. As a matter of fact, I took advantage of the 6 year plan. Thank you. I would recommend to anyone to take advantage of this super offer.

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    Staff

    Reviewed May 6, 2021

    My customer representative, Johnathan, really answered all questions I had, clearly, as well as provided additional offers and options tailored specifically to fit my needs. We are very pleased and happy to have found this company and home warranty offer while conducting research online. I would 100% recommend moving forward with two thumbs up!

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed May 6, 2021

    Customer service answered promptly and offered multiple promotions that were a better value to me as a consumer. Our home is now covered for 3 years, the peace of mind certainly helps substantially. One minor payment covers us for the next 3 years. One less thing to worry about, hopefully we don't have to use it!

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    Customer ServiceSales & MarketingPriceOnline & AppStaffRates

    Reviewed May 6, 2021

    I had a good sales call with the rep and the price offered was very competitive. The price offered was lower than the promotional price on the website. I checked the reviews online and decided to go for Select Home Warranty due to it good service reviews. Also the price was lower than what other companies were providing.

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    PriceStaffRates

    Reviewed May 6, 2021

    I spoke with Brandon, Very knowledgeable and informative, and working hard to found the right plan and price for the customer. I have not used the plan yet. (Since just got it). So far, go good though. Since this is the number 1 company among the home warranty, Feel a little relief.

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    Punctuality & SpeedStaffWait Time

    Reviewed May 6, 2021

    Very professional and explained about the wait time before someone will be contacting me to schedule an appointment. This is my first home warranty. I will be contacting Select Home Warranty next year to renew my warranty. I’ll write another review in a few months to hopefully be still highly satisfied with Select Home Warranty.

    Thanks,

    Shayolanda **

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    PriceStaffRatesTransparency

    Reviewed May 6, 2021

    Lucas did an outstanding job explaining the benefits with Select Home Warranty. After he explained my options, I chose to go with an extended plan that would offer me the best price for the money. I appreciate his easy explanation of the products offered and will highly recommend Select Home Warranty to my friends and neighbors.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed May 6, 2021

    Excellent service over the phone. Isaac was able to quickly handle all of the requirements. He also informed me of special offers not listed on the website that brought down my premium to an even better level. I was initially skeptical due to the heavy push, but in the end I was satisfied with the service.

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    Customer ServiceStaff

    Reviewed May 6, 2021

    Customer service was courteous and professional. Explained to me all my options for renewal. Told me the benefits of each plan, and tried to help me figure out the best plan for my situation. Explained the financial savings of each plan, and how it would effect my renewal next year too. Would definitely recommend Select Home Warranty to anyone looking for a great home warranty company.

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    Customer ServicePriceStaffRates

    Reviewed May 6, 2021

    Replacing AHS due to excessive price increase. After checking several Home Warranty companies, I found the ABSOLUTE best deal with SELECT HOME WARRANTY. After speaking with Ed **, I got the BEST possible deal over 3 years to include my pool, sump pump, and stand alone freezer than another other company. Best price, amazing customer service. Highly recommend you check this company out.

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    CoveragePricePunctuality & SpeedStaffBillingRates

    Reviewed May 6, 2021

    After researching many home warranty companies, we decided on Select. Enrollment was fast, easy, and extremely affordable. Salesman was super nice and very helpful. He worked with us to get us additional savings and on a payment plan that was perfect for our budget! Great coverage for a reasonable price!

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    Refunds & Payouts

    Reviewed May 6, 2021

    I am happy with the value of this plan for the money I paid. I think that because I can take this plan with me wherever I move to is a bonus. I also like the benefit of getting a refund for the part of the plan that isn't used if I no longer own my home.

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    Customer Service

    Reviewed May 6, 2021

    Good customer service, hope we have great service when they come to house. Will give name of home warranty to neighbors. I they have a great warranty. Easy to file claim. Will get this for my son's house so he has the same comfort of knowing everything will be okay.

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    PriceStaffRates

    Reviewed May 5, 2021

    The website was very easy to manage. Customer representative was very helpful with processing my application for home warranty. I highly recommend Select Home Warranty. Very helpful and competitive prices. Great plans to choose from. Not pushy and very helpful. Need a home warranty? Select is the right place to start. I would definitely recommend to friends and family. Have a great day!!

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    Customer ServiceTechStaff

    Reviewed May 5, 2021

    Me and my Husband was very pleased with the customer service and the people that came out and did the job quicker than 24 hours. We wish that it was more things that y'all recover. But had great service with the customer service contacting someone to come out and take care of the situation.

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    Customer ServiceCoverage

    Reviewed May 5, 2021

    I wanted my policy details, which I've not received till date after I purchased the policy for one year on April 11th 2021. So I have to called the Support number to get my policy details. Now I got the policy details through email. I paid $550 dollars and my start date is May 11th 2021.

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    Sales & MarketingStaff

    Reviewed May 5, 2021

    The salesperson that I spoke with was very understanding even though we had to reject his offer. We really appreciate his time and effort but the plans he offered and tried to get for us was not in our budget right now. For now we will stick to what we have purchased and will happily renew.

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    CoveragePriceRates

    Reviewed May 5, 2021

    Great interaction with this company. Highly recommended that you look first to Select Home Warranty when you are choosing a home warranty company. I love the coverage options and that the roof leaks are covered. I have used other home warranty companies in the past but believe that Select Home Warranty has the best service and pricing available as well as the best coverage.

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    TechSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed April 27, 2021

    I would give this company a Zero star if possible. I had a terrible experience with this company with regards to my Spa heater claim. Their sales reps try to sell warranty with promotions like extra months free, roof leak included etc. But literally they deny any claim that costs more than $150. Their service tech said the Spa repair would cost $1000, but they decided to offer me $150, that's even after I provided evidence that the Spa was serviced for last 3 yrs. Don't even consider them. This company is a fraud. They are low cost because they don't pay for any claims.

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    CoverageStaff

    Reviewed April 23, 2021

    Alex was patient and answered all of my questions I had. He explained all of the different plans and benefits. He made me feel at ease about putting trust in this company, I hope everything works out for the best with no problems. I look forward to being covered and taken care of.

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    Customer ServicePriceStaffRates

    Reviewed April 23, 2021

    I heard about Select Home Warranty in a magazine that rated the five best home warranty companies. It listed Select's customer service as a pro but I was skeptical. I'm happy to say the rep I spoke with, Alan was very pleasant, not pushy and extremely helpful. He even found an offer that turned out to be less expensive than I expected!

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    CoveragePriceBilling

    Reviewed April 23, 2021

    Ed was nice to talk to and made the process easy. The Premium plan really is the best offer. Ed mentioned the multi-year payment option. Great option for those to set and forget knowing your home is coverage for repairs. Looking forward to seeing how the service purchased is worth along the way.

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    Customer ServiceStaff

    Reviewed April 22, 2021

    Signing up was very easy and the rep was very helpful. Having a home warranty in the past with a different company makes me see how great this one was with just their first call. I would recommend them to anyone. This is a great company and have heard great things.

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    Claims HandlingPriceStaff

    Reviewed April 22, 2021

    Process was easy and the rep was very helpful in getting us set up. We have not filed a claim yet and hope that goes just as well. Our home is older and we are looking to retire soon and wanted some peace of mind that we won't have some unexpected costs coming.

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    Customer ServiceCoverageStaff

    Reviewed April 22, 2021

    Bruce ** helped my immensely and answered all my questions in the Platinum coverage. I was financially able to get the 5 year coverage as a better deal...and peace of mind of not having to worry about it for several years. I had been looking online at different home warranty companies and saw Select was #1 in service and reviews. So that's who I went with. Great customer service... thanks Bruce!

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    TechSales & MarketingPriceStaffCoverage Limits

    Reviewed April 22, 2021

    I was shopping for a new warranty company and Select seems to provide everything we are looking for. Low monthly cost, huge number of technicians and discounts. Much better options than our previous provider. I am currently reading the contract in detail for any negative things that may stand out. The service fee is a little more pricey but I guess it balances out with the low monthly cost. We decided to go with the platinum plan.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 22, 2021

    I can't speak to anything but the sales cycle but that part was excellent. Phone call while I was still on the page (nice work sales operations for setting that up so seamlessly) and the rep Brandon ** knew his business. He helped answer my questions and now I'm a happy customer. About an ideal experience from my perspective (and the company's)

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    CoverageStaffTransparency

    Reviewed April 22, 2021

    Select Home Warranty explanation of coverage benefits/details----Excellent. Options offered--very good. The fact that it is transferrable is nice feature. I feel from everything as it was explained to me will ensure that I have choose the right company.... I hope to never have to use this warranty however if I do I am confident that the service will be excellent.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 22, 2021

    I’m a new customer and can only speak to the initial signing for the program. The sales person was accommodating and seemed knowledgeable. He did often better discounts with additional features concerning the program. We can only wait to see how the actual service will be if needed in the future. Right now, I feel pretty good about the choice I made!

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    CoverageTechStaff

    Reviewed April 22, 2021

    I just bought the contract so I haven't had any claims experience yet. The salesman I worked with was sharp & very knowledgeable. He guided me to show me how you can get home coverage for just $24 a month if you pay the full amount for a longer time of coverage.

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    Customer ServiceStaffBilling

    Reviewed April 22, 2021

    Mo was very articulate and helpful. He seemed like he knew his job. Really liked his attitude. Very helpful. I have not had the opportunity to get a repair service as of yet. So my opinion could change. But I hope not. I would recommend to friends and family. I would say for those of us on limited income to get a longer extension of payments. Very helpful if you could do that.

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    Customer ServiceClaims HandlingCoveragePricePunctuality & SpeedStaffRates

    Reviewed April 22, 2021

    I called to confirm that I still had an active account with Select Home Warranty. The agent confirmed that I did and provided the account number and instructions on how to file a claim online or immediately by phone. They were prompt and professional. Their prices are better than competitors for similar coverage.

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    TechStaff

    Reviewed April 22, 2021

    I have to say that I was pretty happy with my new warranty. The agent was knowledgeable, helpful and I did not feel pressured. He listened to me and what I was looking for before he found me a great plan. There were other incentives that was not displayed online and he found them and shared them with me without adding pressure. It was a really good experience since I am leaving my previous provider after 12 years! I feel really good about my decision.

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    CoveragePriceRates

    Reviewed April 21, 2021

    This was easy, and after 3 of the usual "let me talk to my manager to see what I can do" episodes lifted from car salesman techniques, I got a reasonably priced 3 year policy that includes what I need and not what I don't. Hopefully this will be a better experience than my previous company.

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    Customer ServiceCoverageTechSales & MarketingStaffBilling

    Reviewed April 21, 2021

    My agent called me immediately after I submitted my online request. He provided excellent information on various plans and promotion options. Answered questions and explained value of their company and using them. I asked details related to coverage and providers that he could answer. Their plans and payment options give you a good selection and help you select the right option.

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    TechStaff

    Reviewed April 21, 2021

    This is my first experience with Select Home Warranty. I have interacted with SHW Representative, Noah **. He has been extremely helpful and has been a pleasure to speak with during my enrollment phase. As the contract becomes active, I will be happy to provide additional feedback as to my personal experience.

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    Customer ServicePunctuality & Speed

    Reviewed April 21, 2021

    Customer services was great in following up on my request for information and in explaining options and free add ons. Both Belinda and George got back to me promptly with information - even after hours. This type of service- without the selling up so many companies try to inflict- is a welcomed change!

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed April 21, 2021

    I thought the process of purchasing this plan was quick, cost effective and the rep was friendly. I've used other Home Warranty companies before and the communication can lacking and the coverage options are minimal and expensive but so far I'm happy with this company and the plans they offer.

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    TechPriceStaffRates

    Reviewed April 21, 2021

    I spoke with Lucas at Select Home Warranty today about purchasing a new home warranty plan. My old provider had left me disappointed after being a customer for over 14 years and I felt it was time for a change. Lucas was extremely helpful and walked me through all of the various options and pricing in an effort to make sure I received the best deal possible. While I have yet to use my new plan, based on Select Home Warranty's reviews, I am confident that I made the right choice. I would strongly recommend contacting them if you are interested in a home warranty.

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    CoverageStaffRates

    Reviewed April 21, 2021

    I was pleased with the feedback I received from the person that helped me with my questions and concerns she was nice courteous and very informative about the policy. Now I will hope and pray that when I need a repair that the warranty will do their part that will be the big test, so far so good. There were many companies that were after my business and I went with this company. Their rates were competitive.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed April 21, 2021

    Brian provided excellent customer service. He communicated all aspects of the service and I didn't feel pressured in the least. He made me very comfortable and explained all aspects of the policy thoroughly and clearly. I would highly recommend Brian to anyone seeking up upgrade or recent their warranty company. He made the transaction go smoothly and quickly.

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    CoverageStaff

    Reviewed April 21, 2021

    Great company for the value. It was really easy to sign up and the agent took care of all my questions so I felt confident that Select was the company I needed for my home and pool warranty. The coverage and value of the plans they offered was excellent. I have recommended Select Home Warranty to many of my friends.

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    Customer ServiceCoverage

    Reviewed April 21, 2021

    Very pleasant, answered all my questions regarding my renewal of my existing policy. He took the time to call me back after I told him I was driving and would be home in about 30 minutes. I will definitely recommend Select Home Warranty to all my friends and neighbors as the area I am living is a new development and people moving in all the time.

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    CoverageSales & MarketingStaff

    Reviewed April 21, 2021

    I was very happy with the sign up process. The sales representative, Tom, gave me a number of options to choose from and assisted me in making the best program choice. After being a client of AHS for 22 years I was reluctant to make a switch, but after reviewing Select Home Warranty's coverage and value it was a no brainer.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

    Reviewed April 21, 2021

    I called about my oven. No one has called me. Not sure how long it will take. I need someone to contact me asap. Very important that I get this done quickly. I have no emails no calls. Seems like they do not care. Very disappointed at the fact that I can’t even get someone to fix my oven even though I pay Over $500 a year for this warranty.

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    PricePunctuality & SpeedBillingLoan Process

    Reviewed April 21, 2021

    My mortgage fell through and a month later my bank loan fell through. Despite not moving into the house I was charge a deposit fee and a proration fee even though I never owned the house. The contact person was great, but the manager and billing department were inflexible. The contact person found a suitable compromise.

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    Customer ServiceStaffValue

    Reviewed April 21, 2021

    We are selling our home and wanted to provide a level of protection for the buyer. On my call-in, I was contacted to Alan (**) who explained the program offerings in great detail. By pointing out the benefits and great value with the Platinum warranty and the three year term, we purchased the three term and prepaid the entire period. Alan was patient and respectful in answering all our questions and exceeded our expectations. I will definitely contact Alan to process the transfer of this warranty to the new buyers of our home because I want a smooth transition. I highly recommend Alan to anyone looking for a home warranty.

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    Customer ServiceCoverageStaff

    Reviewed April 21, 2021

    I called today to set up service, and found the agent to be very friendly and knowledgeable. I’ve had negative experiences with other warranty companies in the past, and the agent was great at answering questions regarding my concerns. I felt comfortable moving forward with a policy after our conversation.

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    Customer ServiceStaffRates

    Reviewed April 21, 2021

    We were pleased with the rate offered for the new homeowner home warranty for 6 years. We haven’t called anything in yet, but our representative was knowledgeable about the options for us and suggested a best fit. We found the company by looking up reviews and it seemed to have good reviews with respect to service and payouts.

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    TechSales & MarketingStaff

    Reviewed April 21, 2021

    Our sales rep, Richard, was very knowledgeable and gave us the answers we needed to sign a contract with Select Service. We are looking forward to the safety of knowing our home is secure from any major home repairs that might unfortunately happen. We discussed issues that we have had with other warranty services thru the years, and he assured us that Select would take care of us.

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    TechPriceStaffRates

    Reviewed April 21, 2021

    Ed ** is friendly, professional and patient. I am enjoying talking with him and appreciated that he explained all my questions in details. I got home warranty for my primary house and rentals for 6 years. Glad to get the price fixed and to be worried free for unexpected issues. I was been tired of find contractors or handyman in the past years. Wish this can help too.

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    CoverageSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed April 21, 2021

    I was researching Home Warranty plans to replace my current one and found Select Home Warranty as a top rated match in my area. The quote and enrollment was easy and quick. We are happy to switch plans. Cost and coverage is excellent. We have lowered our annual rate with the discounts and lowered our deductible as well.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 21, 2021

    The salesperson Tom was very professional and did a great job. He also had nice offers. I would recommend your company. I hope when or if I need help with my claim if any that it will go smoothly like the sales call with Tom did. I'm thinking about the 3 yr deal but I'm refinancing and don't want to send any more than I have to until this is done.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed April 21, 2021

    We thought we were getting excellent value when the seller included a year long home warranty on the house. Two months in I’ve had to fix the hvac wiring AND do some ductwork repairs, neither of which have been covered. When I called To discuss the needed ductwork, I was TOLD to schedule the work and have my contractor call when they arrived to DO the work. So I scheduled the $500 appt. they called in and then started doing the work. Halfway through their work, I was informed it wasn’t covered. WHAT?!?! Apparently, the ONLY ductwork covered is reconnection of disconnected (not damaged in any way- just disconnected) ductwork.

    When I called to express my distress that I had been told to schedule the work instead of first having the company verify that my repairs were within the contracted terms I was simply told “sorry”. I had my hvac claim closed without any acknowledgment of the supporting documents I sent in. These policies are worthless. Buyer beware.

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    CoverageSales & MarketingPriceMaintenanceStaffRates

    Reviewed April 21, 2021

    The salesperson was helpful and friendly. He helped me get the amount and duration of coverage I was looking for. The price was reasonable. This is my first time purchasing a home repair warranty. I hope repairs aren't needed, but if home repairs are needed hopefully the repair service will be good.

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    Customer ServiceStaff

    Reviewed April 20, 2021

    We purchased this warranty for a property we are selling. Excellent customer service. We spoke to many companies, and you were the best. We continue to receive calls from other services, and we take the opportunity to educate them about the quality, and excellent service that you offer. Thank you very much!!!

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    Punctuality & SpeedMaintenance

    Reviewed April 20, 2021

    Had no problem getting a order number and being contacted by repair company. Repair company had to come several times to fix problem but had no problem with their schedule to get the job done. All and all was happy with the service. I would recommend the service to anyone.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 20, 2021

    I called to verify and set up an account. This was easy and efficient. Alan was very helpful and was able to explain to me some benefits of paying for a year upfront vs. monthly. Good experience. I haven't had experience with calling to schedule an appointment but as far as just setting up an account, I was very pleased with the process.

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    Customer ServiceSales & MarketingOnline & AppEase of Use

    Reviewed April 20, 2021

    They came recommended by my realtor for a home warranty after purchasing my first home. Their website was very easy to navigate and clearly explained all of their various options. I liked that they called to talk to me about other money-saving offers that are available in my area and they took a couple minutes to find out what exactly I was looking for in a home warranty. I never felt pressured into buying something I didn’t need or want.

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    CoverageStaffRates

    Reviewed April 20, 2021

    Mark Johnson was very helpful, knowledgeable, and polite. We're very pleased with our initial experience. Would suggest friends look into Select Home Warranty. It covered all those items we were interested in and as much I enjoyed our talk with Mark, here's hoping we won't have to use the coverage. K & L **

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    Customer ServicePunctuality & SpeedStaffWait Time

    Reviewed April 20, 2021

    I just begin my home warranty bf everything is going well. They are fast acting and easy to set a claim. I’m a new home owner and I don’t know a lot of things. They are able to explain and solve the issues at hand. I made my first claim over the phone. The wait time was fast and I spoke with someone who did their best at helping solve the issues and explaining.

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    Customer ServiceCoverageTechSales & MarketingPriceStaffRatesValue

    Reviewed April 20, 2021

    Sam was the representative I spoke to. He was very professional, answered all of my questions and set up my Home Warranty Contract. I appreciate the follow up, reasonable monthly rate, and multi-year discount and low deductible if a service call is required. A great value for the money & peace of mind that my home is covered!

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    TechPriceStaffRates

    Reviewed April 20, 2021

    I was looking to switch from another home warranty company that I was not happy with. I spoke to Sam from Select, and in a matter of minutes, I had a contract in place at a much better rate than the contract with my previous company. Sam helped me choose the right contract and the best pricing option for my needs. Thank you!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffEase of UseRates

    Reviewed April 20, 2021

    Website was fairly simple to use and sign up. Customer service representative got paperwork processed quickly and without any further sales pressure. Price is lower than what we were paying. Liked the roof leak option since washer/dryer is on 2nd level of house. Hope if we have to use it service will be good.

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    CoverageSales & MarketingStaff

    Reviewed April 20, 2021

    The representative I spoke with was informative, helpful, and friendly. They went out of their way to find me discounts to make the policy work for me. I'm so pleased. At first I was unable to afford the original offer, but then we found a way to make something else work. That made my day.

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    CoverageRefunds & PayoutsStaff

    Reviewed April 20, 2021

    Good Experience. The salesman was good and knowledgeable. He helped us to understand the policy and our options to select the right policy. He also sold us on a 5 year policy and indicated that we can withdraw at any time if we are unhappy and our unused premium will be refunded. It was a good experience. What remains to be seen is our actual experience after we start the policy period.

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    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed April 19, 2021

    The platinum warranty is very affordable and offers great coverage, I only wish the phone agent was more knowledgeable and detailed when explaining the policy. I asked whether the policy covers the full cost of repair if an appliance is unable to be fixed and I did not receive a clear answer.

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    Customer ServiceCoverageTechPricePunctuality & Speed

    Reviewed April 19, 2021

    I had a pleasant experience. I was able to file my claim easy, within 24hrs a plumbing company was in contact and scheduled to come. I thought that paying $60 for the service call and that being it was to good to be true. It was. They cover a partial cost for the water heater. Labor is on you. My heater was 10yrs old. They gave me $300 towards a new one. With my six year plan that covered the first year plus. The referred company was great with response and communication. Overall you're not getting free replacement but they will give some. Let's be real.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffCommunicationHonesty & Transparency

    Reviewed April 19, 2021

    Please do NOT spend your money with this "Home Warranty" company. As a new customer to Select Home Warranty I am very disappointed and upset that I spent my money purchasing a policy with this company. This company has reimbursement issues, "hidden" probation periods of service, unexpected costs issues, misleading and lack of information when speaking with personnel, as well as poor communication when being transferred to different departments. In any "emergency" repair situation Select Home Warranty is NOT the company to call. Heaven forbid if there is a leak or plumbing issue in your home, you would have an entire swimming pool in your home before Select Home Warranty would send someone over to repair, IF they actually felt like taking the time out of their busy schedules to find a plumbing service nearest to you.

    Their "reimbursement" is a joke. They will ask for invoices indicating the service that was performed (that you pay for AFTER you pay for the policy) and will give you a refund of only $150. If anyone wanted to pay $300 - $500 for a home repair, then a home warranty policy wouldn't be needed. Long story short, I felt like I had been duped, and wish that I had read more reviews about Select Home Warranty company before I signed up with this circus. One pro to this company is that they have a hell of a sales team, because the person that sold me the policy did a great job of selling the paper that the policy documents were printed on, and an excellent job at concealing what a fraud Select Home Warranty company really is.

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    Customer ServiceCoveragePriceStaffValue

    Reviewed April 19, 2021

    Had a bad experience with American Heritage. They didn't cover anything when I had an issue. They were very expensive and the customer service was not in the USA. I did my homework this time and Select was the best bang for the buck and the rep was from NY so we hit it off. I am hoping this warranty company is legit...stay tune.

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    Customer ServiceStaff

    Reviewed April 19, 2021

    The Signup call was smooth and very easy. George was very experienced and made sure I was satisfied with the warranty we are signing up for. I would recommend the customer representative - George. I have not used the service yet and will post a review after my first service call.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 19, 2021

    I had a phone call with Chase ** the sales rep from your company. He was very professional and timely in his responses and made sure to answer every question I had promptly before I decided to purchase. (Plus it was almost 10 PM in the night when I was exploring home warranty options.)

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    Customer ServiceCoverageRates

    Reviewed April 19, 2021

    Great customer service and willingness to give you the best coverage for your home planning. For 3 years for a gold plan is about $920. Has great plans for first time home buyers and military members. Overall has the best rates and coverage after looking at many of the top ten Home Warranties.

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    Customer ServiceCoverage

    Reviewed April 19, 2021

    I had performed research on home warranty companies. Received call from Shawn who was very detailed. Explained coverage along with ways we could save additional money. Was very satisfied with the phone call. With today being the original signup date, have no comment yet on service responsiveness- but will be happy to provide comment once a service call is requested. Kelly **.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed April 19, 2021

    Our sales phone conversation with Chase was very professional and informative. He went through the necessary details and explained the policy carefully. In addition, he gave us a very good rate which we were very pleased. It cut our cost in half of what we are paying now. We look forward to working with this company.

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    Customer ServiceClaims HandlingCoverageSales & MarketingPriceStaffRates

    Reviewed April 19, 2021

    Fred ** was fantastic, patient, and knowledgeable with my questions. He explained the pricing and coverage for each of the options as well as the pricing for each of the coverage periods. He asked if I was a veteran and offered exceptional discounts. I have not used the product yet, but with the rapid response so far I have high hopes. Especially with the ease of submitting a claim.

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    Customer ServicePunctuality & Speed

    Reviewed April 19, 2021

    There was no phone call. This was done entirely online. The only glitch was that the service company chose their own time and not one of my preferred times. Had to call the service company to have them change the day. Other than the glitch for scheduling this was a relatively easy process. The only other issue was that scheduling late in the week there was no action on the weekend. If this had been a serious flooding issue that would have been too long a response time.

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    CoveragePriceStaffValue

    Reviewed April 19, 2021

    Representative Maddy ** is an awesome professional. Her quote is clear. She has tried to find the best valued program for me and meet my requirements. She is also very courtesy and I feel I can trust her. Thank you Maddy for your assistance on my home warranty Insurance purchase. Select Home rocks with professionals like Maddy!

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    CoveragePriceStaffRates

    Reviewed April 19, 2021

    I am new policyholder. No claim yet. Jake was very helpful and knowledgeable in his job. Any questions I had he answered and fixed my problems.. Good service so far.. No claim experience yet. Will see in the future. The price is good and the service was good so far. I hope I will the same experience when I have a claim.

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    Customer ServiceSales & Marketing

    Reviewed April 19, 2021

    The customer service aspect of Select in the sales department is relentless. They never quit calling. I had at least 100 calls over a few days. I can only hope that if this is the case if I need to use the warranty.

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    CoverageSales & MarketingStaff

    Reviewed April 19, 2021

    The representative was knowledgeable and offered all possible discounts available. All of my questions were answered in a professional manner. The enrollment process was easy and all options were explained. I would gladly speak with this representative again regarding home warranty insurance. I look forward to working with Select Home Warranty and will also recommend this service to my family and friends.

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    Customer ServiceCoverageStaffValueCoverage Limits

    Reviewed April 19, 2021

    Representatives were very helpful. The sign up process was very easy. Coverages are great and the service call fees are not too high. They explained all the coverages and made it easy to decide what add-ons to include. Very good value what the benefits you receive and I do not have to worry about things failing in my house in the future.

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    Customer ServiceClaims HandlingCoverageTechMaintenanceStaffResolutionTimeliness

    Reviewed April 13, 2021

    I have paid Select Home Warranty close to $1000 for 2 years to keep my "home warranty" active on my new home. I followed my contract's specific instructions to have my Air Conditioner serviced once a year and keep maintenance records. My AC recently stopped working and I called select, they sent out a technician whom I paid $60 for him to diagnose that my compressor was dead. The technician wrote up a diagnosis saying that my compressor was grounded. The next day I received an email from select home warranty denying my claim because they do not cover electrical issues. I then called the same company they sent out and asked them to explain what was wrong with my AC and whether or not it was an actual electrical issue. Per the companies' service manager and the written statement he provided me my compressor was dead and it was not caused by an electrical issue.

    The people at select home warranty were provided this document and told me that they still would not fix my AC because I convinced the company to rewrite the diagnosis just to get my claim covered. I have since had 3 other AC companies confirm that the issue with my AC is not electrical and therefore covered under my Home Warranty, however my claim is still being denied. I have been without a working AC in Florida heat for 3 weeks thanks to this company. Their employee's customer service skills also leave much to be desired. They are rude and act like they know everything about how AC units and home appliances work. They also only have a claims and escalations department. That is it. DO NOT USE THIS COMPANY. THEY WILL COME UP WITH ANY EXCUSE NOT TO COVER YOUR CLAIM.

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    Customer ServiceSales & MarketingValue

    Reviewed April 12, 2021

    Sales automation at fiercest.. Calls emails and text poured in as soon as the inquiry was placed. Took 24 hrs cooling time and the offer was of great value. The human was relatable and in end decided to purchase. Got the platinum 5 yr plan with 1 yr additional. Peace of mind hopefully.

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffWait Time

    Reviewed April 10, 2021

    I have had SHW for over a year now and I have not been more dissatisfied with anything in my life. First, SHW does not respect the customers and they do not honor their own response time of 24-48 hours. Sometimes, I would not get a response or a technician assigned for weeks later regardless of the emergency. All you get is an apology with no real resolution. That's if they believe the customer at all. SHW needs to screen their technicians better. One technician fell asleep on the job, three technicians fail to show up, putting my life on hold to meet their four hours window wait time. SHW refuses to give me a refund due to their poor service and their inability to meet my needs or provide professional service. I have reported SHW to the BBB because of their poor service.

    I have made a real mistake in believing that SHW was a good company. They have tons of negative customer reviews. But stupidly, I ignored the customer reviews and paid more attention to the certificate awards that are posted on their site. I feel like I am in a time-share, stuck to stay because I paid four-digit for three years of service or to just walk away and take the financial loss as a lesson learned. Please. Do better than me. Don't buy the hype. When you see SHW warranty, run. Run fast and don't look back. All that is mentioned in this post can be verified by emails, claims reports, and recorded phone conversations.

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    TechPunctuality & SpeedStaffResolution

    Reviewed April 9, 2021

    Excellent service. Our kitchen sink was clogged up and we had tried to resolved the problem with some drain to no avail. So as soon as we reported the problem to Select Home Warranty and given the nature of the situation I was given a contact plumber Arellano plumber and this company was very accommodating to our time schedule and told us exactly the problem and resolved it. Thanks Select Home Warranty.

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    Customer ServiceContract & TermsClaims HandlingCoverageTechPricePunctuality & SpeedMaintenanceStaffBillingTransparencyCommunication

    Reviewed April 9, 2021

    This is the worst warranty company that I have dealt with. First they charge you upfront the full amount and then they tell you that they have to wait for 30 days before coverage begins! So they keep your money & you do not have coverage. No other warranty company I have dealt with does this. Every company I have dealt with will enroll you & give you a policy number, but you can only raise a claim after the activation date (30 days) & they charge you only on the date of activation! Secondly, after submitting a claim, it took more than 20 days to get me a vendor to conduct the service. Not to mention that I had to make multiple phone calls, wait while on hold for hours & not get any explanation for the inordinate delay.

    Then the technician they sent did not do anything but looked at the appliance & didn't even give a diagnosis of the problem & charged me for the visit, in cash! Did not accept any other form of payment. I had to contact another service provider who came immediately & fixed the problem. Every time I reach out to SHW, they send me an email asking me to call them. They never ever ever reply to your email with anything relevant. They have an automated reply system. When you call & actually get to speak with someone, they promise you that you will get a reply, by email. However, no reply, no email, no communication whatsoever. When you follow up by email, you get the automated reply - call us! RIDICULOUS! I do not know how this company is in business. Their customer service is non-existent. It is shameful how they conduct themselves. Stay away from SHW. Please!

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    Sales & MarketingRefunds & PayoutsMaintenanceStaffCoverage Limits

    Reviewed April 9, 2021

    Professional services. I still have a few questions I forgot to ask. Like the discounts. I’m in good hands with this company. Paid up for the year. I hope if anything breaks it is replaced for free outside of the service fee. Mainly the AC. That was one of my unanswered questions I forgot to ask.

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    Customer ServicePricePunctuality & SpeedStaffValueHonesty & Transparency

    Reviewed April 9, 2021

    Great value and very fast service. Call center was responsive and resolved our issue with only just the deductible. We were very impressed and very grateful to have this recommended by our realtor. We will definitely be renewing for the next year. Here's a friendly tip, be sure to write an honest review like I did to earn an extra month on the warranty plan.

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    CoveragePriceStaff

    Reviewed April 9, 2021

    The agent from Select Home Warranty was very helpful and knowledgeable. He was able to assist me in determining the best coverage plan and offered excellent options which reduced the yearly cost of coverage. The multi-year Platinum Plan was best and offered the most coverage of all my appliances and systems.

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    Coverage

    Reviewed April 9, 2021

    Tom ** answered all my questions and was very patience and attentive to my concerns. He even went so far as to give me extended warranty coverage because of my personal circumstances. I am a veteran, a new home owner and over 65. Thanks. I appreciate it very much. Policy# **.

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    CoverageStaff

    Reviewed April 9, 2021

    Craig-The agent was very pleasant, professional and a pleasure to work with getting a Home Warranty Policy. Great service, informative and pleasing to talk to for this transaction. I will definitely recommend Select Home Warranty to all my friends and neighbors who are seeking Home Warranty Coverage. As we are all in new homes in my area.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 8, 2021

    I want to say the Agent I worked with was very knowledgeable, easy to understand and made sure I understood. He explained all the different plans and their prices. He gave me all the discounts I could get. He was very professional. I would recommend this company to my friends and family. I was very satisfied when we hung up the phone.

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    Customer ServiceClaims HandlingPunctuality & SpeedStaff

    Reviewed April 8, 2021

    This was my first time to submit a claim. My call was answered quickly and the woman I spoke with the professional and submitted my claim for me. She answered all my questions and the process did not take very long. A few hours later I received an email letting me know that I would be contacted within 48 hours with the information needed to set up an appointment.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed April 8, 2021

    The person who helped me was knowledgeable and saw that I had called a month before to check prices when they were running a discount. Even though the special was over he gave me the discounted price. The price both for visits to the home and coverage was great. They even cover my stand up freezer which I was having trouble finding coverage for and they also included roof coverage. It went really well.

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    Customer ServiceCoveragePunctuality & SpeedStaffRates

    Reviewed April 8, 2021

    The customer service representative was friendly and knowledgeable. The signup was quick and easy. Look forward to dealing with them after reading the reviews and seeing their ratings. I have had coverage before with a different company and was not happy with their service. Hopefully it will be a good company to work with.

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    Staff

    Reviewed April 8, 2021

    I just signed up with Select Home Warranty so I haven’t had a chance to use them, but Sean ** was a great person who works there! He was so patient and informative! He answered all my questions! Very happy with them so far. Looking forward to using them in the future!

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed April 8, 2021

    I praise God that we still have respectful, knowledgeable and honest service hardworking men helping us in so essential needs in our homes, specially when you have a person sick at home. We will delayed to Recommending them to others. This Co. was fast & Choose the right persons to send to our home.

    Sincerely,

    B/L

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    Customer ServiceCoveragePricePunctuality & SpeedRates

    Reviewed April 8, 2021

    Select covers all at a good price and provides good service. Select provides with less call price and also provide support, act quickly. Select warranty covers most and includes roof leak checking also with in the service. They will execute service request at a faster rate.

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    Customer ServiceStaff

    Reviewed April 8, 2021

    We are new to this Warranty company. The customer service was great. The gentleman that assisted was very thorough and polite he patiently went through the plans I had questions on. I also did research on the top Warranty Companies and Select Home Warranty was on top. So far so good.

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    CoverageSales & MarketingPriceStaff

    Reviewed April 8, 2021

    I spoke with Alex in great length explaining my needs and how many property I had. He was very informative. He was kind and professional and answered all my questions. He explained the policy and all its benefit. He told me the cost and offered monthly plan as well as annual. He told me if I have a VA in the family I can get further discount.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed April 8, 2021

    Isaac M

    Select Home Warranty

    Issac was amazing at helping me with my policy. Even helped me make adjustments to it due to a delayed home sale closing process. There was an issue with closing and settlement and took an extra month longer. Was able to push out the policy effective date another two months to coincide with when we closed the deal for home sale. Issac customer service skills were amazing, very accommodating and easy to work with. Please give this customer representative a raise!

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    Sales & MarketingPriceStaff

    Reviewed April 8, 2021

    Steven was very helpful. He gave us every discount that was a available which helps us as we are retired and on a fixed income. We look forward to 6 years of peace of mind with not having to worry about expensive replacements. Steven was very personable and so far we are very happy with Select.

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    CoverageStaff

    Reviewed April 8, 2021

    I appreciated the help and information provided by the Select Home Warranty representative. He answered my questions and helped me with a plan that provides for the best of coverage for the appliances and systems in my home. I will be recommending Select Home Warranty to my friends. I also appreciated that the package is transferrable.

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    CoverageTechSales & MarketingRefunds & PayoutsNetwork Quality

    Reviewed April 8, 2021

    I have used a home warranty since purchasing my first home a decade ago. I have switched companies a few times over the years for poor quality, poor contractors, or poor service. Today I had a wonderful experience with Select. They offer great discounts, benefits for paying for the year upfront, and even better benefits for purchasing a multi-year plan. The comforting part was that it is prorated, so I can cancel at any time and get my money back, however, I don't see that happening. So far, I am very pleased! Did I mention they cover roof leaks! What a homeowner's dream!

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedStaff

    Reviewed April 8, 2021

    I bought my house in August and my realtor negotiated a home warranty for me as part of my closing package. I was excited but didn’t know much about it. All I knew was that if anything broke, I was covered. About a month ago, my hot water heater starts going out. It’s making less and less hot water. I called a plumber that worked with the home warranty and they checked it out. They said they would submit a claim and left. Time goes by and I don’t hear anything. I call the plumber and they said it’s Select’s fault. Meanwhile, my water heater has gotten worse and only produces about a 3 min warm (not hot) shower.... not fun for washing my extra long hair!!

    I finally decide to call select to get to the bottom of this. I don’t know my policy number or claim number so the agent looks it up for me. She said the policy was in my realtor's name!! I needed to get it transferred over to me. She said they have been emailing/calling but it was going to my realtor. I was in shock. How does this happen?! The agent said that they cannot process my claim until they get a picture of the water heater. This whole past month I was suffering with cold showers for basically no reason. After I got off the phone, I emailed the requested pictures to the claims department. I called my realtor and told her what happened and she immediately called select to transfer the policy. Now I’m waiting to see how long it will actually take to review my claim. I long for the day when I can take a hot shower!!

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    Select Home Warranty Company Information

    Company Name:
    Select Home Warranty
    Company Type:
    Private
    Address:
    1 International Blvd #400
    State/Province:
    NJ
    Postal Code:
    07495
    Country:
    United States
    Website:
    www.selecthomewarranty.com