Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. The company does not cover commercial properties, residential properties used for business or foreclosed properties.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed Sept. 16, 2021
Seems like a good company so far. The escalation manager, Peter, was quite helpful on answering my detailed questions and correcting some mis-information I received from the salesman. To receive full coverage, which I had asked sales about, I found out from Peter would cost a bit more. He helped me get it set up properly.
Reviewed Sept. 16, 2021
I haven’t had service done yet, but had great customer service whilst looking for rates and best home warranty for my home! I really appreciated their time and effort to get me the best coverage that suited me most. If I would be to recommend I definitely would, they tried to help me get a better deal to even pay less and have more time with them, but it just wasn’t for me, it was a great offer however.
Reviewed Sept. 16, 2021
Texas is a bit strange for these companies. I was struggling to find a better company after a terrible experience with a competitor. This company gave me a great multi years deal plus months free for an amazing value. You can't beat these prices plus, the service is much better. Overall, I am happy with my decision.
Reviewed Sept. 16, 2021
The customer service was great! They have a fantastic value especially if you can pay for a year. I would give them a call and see if they can meet your needs. I have almost everything in my house covered for a great value. Sign up was easy. Was all done over the phone.
Reviewed Sept. 16, 2021
The agent who helped us was very thoughtful and wanted us to have the best deal. He asked us all the right questions so we could qualify. He was thorough and polite. He explained all the plans effectively. He made it very easy to decide.
Reviewed Sept. 16, 2021
I shopped for a new home warranty provider, and this one seemed like the best. We got a good long-term rate with a low service call payment. You hope you won't need to make a claim, but if you do you can rest easy that it won't cost an arm and a leg for a repair.
Reviewed Sept. 16, 2021
The agent spent a long time on the phone explaining everything in great length to my satisfaction and convinced me it was a good investment. I promptly received my contract with detailed information. The contract is worded well and easily understood. I am pleased that at any time I am not satisfied, I can cancel the contract and receive a prorated refund.
Reviewed Sept. 16, 2021
I researched home warranty companies extensively and Select is rated #1 for 2021 so I chose them after reviewing options for several companies. The only drawback was the high pressure sales on the call to upgrade to 5 years, then when declined to push for 3 years (all paid up front). I didn't go with either.
Reviewed Sept. 16, 2021
The Representative was friendly and enthusiastic. Somewhat pushy. But it was good to hear different options of discounts when I decided not to purchase. The Rep was knowledgeable with the different coverages. Hopefully he didn't exaggerate the coverage. There varies plans: Annual Plans, 3 year plans, and 5 years plan. I ended getting the 3 years plan to get the discounted service call.
Reviewed Sept. 15, 2021
I only just got my contract but I enjoyed speaking to Alex and having him answer my questions about the Warranty and how it works. I still have a few questions after going over the contract but one of his associates answered some today. The cost certainly seems reasonable as well as the deductible for the technician and his trip charge. Plus you have 30 days to evaluate the contract before it starts. With the poor quality and short lifetime of today's appliances the warranty seems to be a good deal.
Reviewed Sept. 15, 2021
Customer Service very helpful. I look forward to a successful working agreement in the future. The agent was very helpful and answered all my questions. The warranty seems to be fairly priced and straightforward. So far I'm very happy with the telephone customer service. After having read the agreement it appears that all my concerns have been met.
Reviewed Sept. 15, 2021
I was impressed by the salespeople ability to communicate using the King's English that I could understand, and their ability to quickly and clearly explain features of their system and their policy. I was happy to see clear value and cost savings in comparison to the contract, cost, and treatment I have been experiencing lately from this provider I have had for 18 years vs. the approach and customer service administration at SHW. I received the cost and benefit information about the policy I was considering quickly and accurate so I could make my decision about getting my new policy with SHW. Since I have not yet begun my coverage I can't comment at this time about their claim administration but was happy that I could talk directly to a live person about my claim submission and not be forced into a computer system or pay my deductible before I get to see a service contractor.
Reviewed Sept. 15, 2021
Our current home warranty provider decided to raise our annual fee even though we had no claims. We decided to check some other options and thankfully, we called Select. Looking forward to working with them long term. Sounds like they have a good three year plan for seniors and military.
Reviewed Sept. 15, 2021
Mr. Allen ** was the rep. He was quite courteous and knowledgeable in handling my renewal. He was very thorough in telling me about ways to structure my policy in order to save money (e.g., signing up for 3 years instead of yearly and save money on overall cost as well as the copay). I very much appreciate the expert help he provided.
Reviewed Sept. 15, 2021
I spoke with Mark today. He was very helpful at explaining to me home warranty coverage and getting me the best deal suggesting a three-year plan. Mark also got me 6 month extended warranty on this, which I LOVE free deals. Your company came recommended from a friend out of Kansas City.
Reviewed Sept. 15, 2021
Select Home Warranty has done well in their hiring of gracious and capable phone representatives. I continued, however, the cancellation of my policy because the financial decisions of the company have demonstrated that I am a target, not a valued customer. The company is deducting a much larger percentage from what I paid than the percentage of time I have left on the warranty I paid for. I'd rather work with a company that makes an effort to be fair to customers.
Reviewed Sept. 15, 2021
The agent was knowledgeable and was able to answer all of my question, was able to assist with discounts as well. The coverage was a good cost for the amount paid if you get longer coverage to get a better deal. I feel that this policy will have better coverage than the competitors that did not cover anything.
Reviewed Sept. 15, 2021
I am hard of hearing so had my husband to call. He said they were very professional. He said that they were very helpful. And helpful, at first he said she was hard to understand, but the call got better. Just waiting for the tech. Now hope it's not too late when he calls or texts.
Reviewed Sept. 15, 2021
The rep was courteous, knowledgeable and patient. I appreciate that he was so knowledgeable and patient. Thank you Sam so much. Have a good day. I got disconnected and he called my # back and I appreciated his kindness and concerns about reaching me to set me up for new service. Thank you Sam for such a good Job. Thanks again.
Reviewed Sept. 15, 2021
Salesperson Chase ** was very courteous. After having one horrible experience after another for the last 8 years with Fidelity, Chase answered my questions. Was very negative on appliance insurance companies. Hopefully they will do a much better job. Fidelity would keep me on hold for over two years and many times disconnect me.
Reviewed Sept. 15, 2021
The person l talked to was informative and really helpful. We got a better quote with Select. If you are looking to get a home warranty l suggest you call them before making a decision with someone else. The reason I put a 4 star is because I haven’t used it yet.
Reviewed Sept. 15, 2021
Jake helped just need the plan. Haven’t used it yet. So no input. Will have a better idea when I get to use the plan. Hopefully no time soon. Would like to receive a hard copy of the plan in the mail so I can read it. I have no more to say cause I never received the plan and haven’t need to call for any repairs.
Reviewed Sept. 15, 2021
My phone call was answered quickly and my questions were answered clearly. Belinda found my policy and emailed a Welcome Package and a PDF to me. She talked a little too fast for me to take notes and keep up. She assured me the PDF explained everything she'd verbally reviewed. The paperwork looks easy to understand.
Reviewed Sept. 15, 2021
I have just signed on with this company but so far I am very happy. They were the most reasonably priced and worked with me to best fit my needs. The agent was very informative and polite. I spent a good bit of time deciding which company to choose and I feel confident with Select Home Warranty.
Reviewed Sept. 15, 2021
I have been very pleased with Select Home Warranty. They are fast and responsive, and their customer service does a great job to help with whatever you need. I have submitted multiple claims and had no issues with any of them. Would highly recommend this company to anyone! I won’t be using anyone else in the future.
Reviewed Sept. 15, 2021
I shopped around and found this was the best price and great customer service. Great explanation of coverage and the extra 2 months. Harvey was great and answered my questions. I felt at ease with this company. I highly recommend them. We have used other companies in the past and we’re not satisfied with them.
Reviewed Sept. 15, 2021
We chose Select Home Warranty after our previous company left our area. So far we have been very satisfied. They offered us the best price and coverage after getting quotes from other companies. They are also quick to respond to emails and calls. Our coverage is very flexible too in case we need to make any changes later on.
Reviewed Sept. 15, 2021
Customer service representative was courteous and helpful, answered my questions clearly, suggested several good options, provided requested documentation immediately, and even had a sense of humor. The experience was efficient and pleasant and expedited my decision to switch my home warranty coverage from a different company to Select Home Warranty.
Reviewed Sept. 15, 2021
Shawn the customer service representative who I spoke with told me about all the options in a non pushy way, we made a decision and that was right for us. It was a great buying experience. Hopefully nothing goes wrong but if it does and the maintenance service is anything like the customer service will be set.
Reviewed Sept. 15, 2021
Barry gave a prompt response to my inquiry. He was very easy to talk to. All my questions were answered. Great service. I really appreciated his professional input. I made these initial inquires late evening and I did not expect a live person to respond in a such a short time.
Reviewed Sept. 14, 2021
Everything was quick and easy. Unlike some other companies I tried. So let's see how they do. I will update in a year. I have heard good things so I will wait and see if it lives up to it. Customer service was pretty good and everyone was polite and respectful
Reviewed Sept. 14, 2021
I have done my research for home warranties and SHW seemed to have the better rates, with better add ons. The only reason I didn't give 5 stars, is I feel the sales rep was trying to get me to spend more than what I could afford, and when I really couldn't budge I felt rushed off the phone.
Reviewed Sept. 14, 2021
It was very helpful to work with Jeff ** and getting a very warranty for 5 years. He did assist us with the understanding of the monthly vs yearly warranty and the discounts received. We have been having issues with our current Home warranty company so hoping to have a much better warranty with Select Home Warranty.
Reviewed Sept. 14, 2021
Good insurance at reasonable price. Customer service is very helpful. The deductibles are low and what is covered is excellent. I am very satisfied customer so far. I hope that coverage will continue to be as good each year I renew. I would definitely recommend this coverage to all my friends and family.
Reviewed Sept. 14, 2021
Sam was very professional and helpful. He explained all of my options well and answered every one of my questions! He also offered flexibility at a great discount and explained that the coverage could be transferrable or portable which was an offer I just couldn't refuse. Definitely great customer service skills. It was also a pleasant surprise to learn that the service fee is $60.00. Most companies require $100.00 Thank you! Christiane
Reviewed Sept. 14, 2021
Steven ** was a low pressure salesman who explained the ins and outs of their service and quoted me a great rate. As a senior, I was able to get an even better rate with more time locked in for 42 months. I also liked the fact that claim service is State-side.
Reviewed Sept. 14, 2021
Jake ** was very helpful and professional in processing our Select Home Warranty contract. Hopefully we can have a great customer/representative business relationship. Looking forward to a good experience. Also in calling Select's number the call was answered and transferred immediately. Once we have our first repair issue I will be more than willing to input more information.
Reviewed Sept. 14, 2021
It was not explained to that we would have to pay an additional $75 with a tech visit, in addition to what we pay each month but the tech was nice and able to fix our AC unit upstairs. The rep that I spoke with during this time apologized for the lady who seemed to not have patience with me in explaining everything prior to.
Reviewed Sept. 14, 2021
Select Home Warranty was very quick to process the new contract. There were multiple plans to select from. There is no paperwork and everything is on-line. The annual quote was more competitive to my current warranty for many year. I was try their service and see if they are prompt in addressing issues.
Reviewed Sept. 14, 2021
Lucas was nice and helped me find the best discounts for my properties. He did try to keep trying to update me even after I told him several times my mind was made up and I was short on time - but it’s fine. That’s what salesman do. Switching over from another service provider. Time will tell.
Reviewed Sept. 14, 2021
I was favorably impressed by the representative's prompt and warm welcome and his comprehensive explanation of the coverage and additional premium savings. The additional offers made it easy for me to choose an extended plan. I look forward to having broad insurance coverage of our appliance, especially the expensive washer/dryer combo.
Reviewed Sept. 14, 2021
I am very pleased with anyone that I have spoken to. They are all very knowledgeable & helpful. They listen to me and try very hard to do what they can to help. I heard from the company that will come to fix the problem today. I appreciate the speed with which they have been so helpful.
Reviewed Sept. 14, 2021
I purchased a 3.6 year policy on the spot based upon the professionalism of my rep Noah. He knew his product and found a way to help me. Thanks, Noah! He said that he would be my contact in the future if I needed anything. That is a great company policy.
Reviewed Sept. 14, 2021
The rep (Zachary) was thorough in his explanation and approach for describing the product. He answered all my questions and was quick to point out all the benefits inherent in the package I was considering. He was considerate of my viewpoints concerning the some of the options related to that package and did an excellent job of providing customer service.
Reviewed Sept. 14, 2021
They promise a 24-48 turnaround for technicians. They will underpay what you pay out of pocket when you find your own tech. You have to call their # to get authorization when tech is at your home. They never answer, so if you have repair done without talking to them, in my case my a/c in 91 degree weather. Cost me $1300 out of pocket, they want to pay me $220 because they did not speak to the tech to authorize. They won't answer the phone and when you leave a call back # so you don't lose your place. THEY DO NOT CALL YOU BACK. Stay away from them, they are dishonest and worst customer service ever! Filed a complaint with BBB.
Reviewed Sept. 14, 2021
I completed an online inquiry, and I was called literally within seconds. Greg was thorough and knowledgeable, and wasn't shy about pushing me toward a long-term plan (which really makes a lot of sense, actually). I have been an active home warranty customer for over 7 years, but felt the service level of the prior company was sometimes lacking, as was the choice of technicians. I'm looking forward to seeing how Select does, and am glad that the terms are no-risk. Thanks!
Reviewed Sept. 13, 2021
I was impressed, as many others, with the offer. Pay upfront several thousands of dollars and you're covered for any breakdown in your home. Wow... until an actual claim is made. I filed a claim for my refrigerator and a technician came, I paid my $60. He identified four parts needed. Sears could not find the parts, after 4 weeks. Then the warranty co said they looked for parts but could not find them. Sept 11, I received a call stating they would provide $300 after I provided proof of full repair (at my own cost) or a new refrigerators. I decided to check on parts, called LG, and found Searspartsdirect.com had the parts! Yes, they have the parts! Wow! But the cost was $371. After this, labor.
Home Select appears to have run the numbers and decided- "that's too much for us!" and so they refused to get the parts and do the repair. I spent hours on the phone with customer service, to no avail. I requested transfer to customer service for cancellation, they "were not available." I requested transfer to billing, upon which I was hung up on- cut off. I find this company to be the best of shrewd, unscrupulous, preying upon naive consumers like me. I may have to find an attorney, but I will have my day. I am so angry and I cannot express it without inappropriate language. Be warned- they have no intention of paying out more than they receive in premiums- they hope you never have a claim, if so they will deny or minimize it at your expense. STAY AWAY!
Reviewed Sept. 13, 2021
In March of 2021 of the year I purchased the “PLATINUM PLAN” purchased (3) years upfront of which I am entitled to same day service, according to the SALES agent. On the 9th of September at 11:42 I called Select Home Warranty. Later that evening, Max Drain (a company an hour and half drive from me) emailed me offering to pick best time for me for repair. I choose mornings, system wouldn’t allow me to send just mornings. I called the number in email, no one answered, just a recording "No one available to take your call"…. That’s it and call dropped. I called Select group again in morning, they put me on hold and they called. When the operator came back on line said the repairman will call in a few minutes after they review paperwork. No one called.
On September 11th I called Select again they tried to call Max Drain again to no avail. So they tried someone else that day. Same thing again, no response! Sunday goes by, I called on Monday September 13, I was told they can’t locate a plumber anywhere in Virginia Beach. Now, I’m supposed to believe that in a city this large with thousands of plumbers they can’t locate one company for a simple toilet repair??? Unless of course no company wants to work for Select Warranty which makes me question their OCCUPATIONAL ETHICS?
Select suggested I contact a plumber and they would reimburse me. They’re delusional if they think I trust that option. At this juncture I’m very skeptical ofthey're finding some point of exit not to reimburse me. I told agent this is on Select Warranty. Agent said it will take SEVEN DAYS before they will contact me with an answer!! Select Warranty has already breach the contract! During all this I have out of town guest at my home. I Will KEEP REVIEW READERS POSTED O F THIS DILEMMA! MIND YOU—— All the calls were answered OFF SHORE!!
Reviewed Sept. 13, 2021
I purchased the 3 year plan in 2019 for 3 houses (I'm a landlord in Texas). It was based on wonderful reviews and I had mostly good experience with them up until July 2021. I'm not sure if it's COVID or labor shortage but I was not able to get a technician on 3 out of 4 claims I've made in the last several months. One of the plumbing companies canceled the order, only to find out when I called them directly that they left Select Home Warranty due to non-payment. I've escalated several claims when I was able to talk to a customer service rep, but nothing comes out of it.
I was satisfied for 2 years until now. I just need the company to take action, especially since they send out these automated emails saying "your claim is still open, call us and or the claim will close in 7 days". Don't close my claim if the issue hasn't been addressed and agents aren't available to talk or escalation don't do anything! I'm still waiting to see how this plays out, and keep putting in claims/ escalations until something happens... My tenants aren't happy.
Reviewed Sept. 11, 2021
People, trust me, I have no axe to grind. I willingly contracted to do business with Select Home Warranty. After 2 months I filed my first claim, a simple dishwasher leak. I followed their protocol to a “T”. I received a notification stating I would hear from the contractor who was assigned my claim. 3 weeks later, 10 voicemails later, 8 emails later, and I have heard nothing, was not contacted, nor did I receive anything from Select Home Warranty. They have my money, 1 years worth of service fees, and they have disappeared.
My service rep., at the start was so accommodating, giving me his phone number, extension, email address, and his word, they would be here for us. Now, his phone extension is no longer in service, his email does not exist, and NO ONE from the company will get back to me. I am a simple man who wants only what I paid for. Obviously I have been “Taken” in every sense of the word. Believe me, learn from my $500 mistake (I am embarrassed to admit my naivety), and STAY AWAY FROM Select Home Warranty. Learn from my mistake, you’ll thank me later.
Reviewed Sept. 7, 2021
Terrible Customer service. I filed a claim which said plumbing system and leak at the toilet seal, one rep said it is covered as all leaks are covered, now they don't even call me, I follow up after a week to know that an email was sent, it is not covered. I am surprised why it is not covered, there is nowhere in contract it says toilet seal leak are not covered, it is said plumbing leaks is covered. This is absolute disaster for me, and I truly regret leaving American Home Shield Warranty and coming to SHW. In fact, one rep told be last time it is covered and nowhere in Contract it says it is not covered. They use vocab in the contract to see how they can avoid coverage, stay away!!!! I am going to find out how can I can my money back.
Reviewed Sept. 6, 2021
I’m writing this review to warn others about Select Home Warranty. You do not want to do business with this company. The representative talked me into paying $2000.00, up front for a five year plan and this entitled me to “VIP” service. During the first year l was not happy with the service. I had a problem with my bathroom faucets. They could not get a plumber to come out so l was informed that l could get my own repairman and Select Home Warranty would reimburse me. The repairman charged me $85 for the repair. I sent the invoice and Select Home Warranty sent me a check for $45. This is one of many examples in which they refused to provide me service.
After 13 months l had enough and informed them of such. I asked that they send me a check for the remaining money on this policy. So, after paying $2000 and being under contract for 13 months l received a check for over $600. When l questioned what happened to the rest of my money, the representative indicated that they are charging me for charges that they made up. This company was reported to the Better Business Bureau.
Reviewed Aug. 30, 2021
Steven ** was very informative and professional and very kind and helpful and answered all of my questions. I plan to tell my friends that are not happy with American Home Shield and their service. He's a keeper Select Home Warranty! Thank you very much for having people like Steven representing Select Home Warranty. Maria **.
Reviewed Aug. 30, 2021
After doing my homework and comparing several home warranty companies, I came to the conclusion that Select Home Warranty was the one for me. The customer service agent knew the product thoroughly and was able to get me signed up in just a few minutes with no pressure. The coverage is great, they gave me two additional months for free and the copay per service call is below the other quotes I received. I hope I don't need to use the service, but if I do I'm sure I will be happy with the results.
Reviewed Aug. 30, 2021
Very helpful. Just got the warranty. Hoping, it is all they said it would be. Good price for the coverage. Licensed technicians to fix your problems. Seems like a very good company. Can't really say a lot more as it is a new policy. Again seems like a very good deal.
Reviewed Aug. 30, 2021
I have dealt with 4 different home warranty companies over the last 15 years, and my experience with Select has been bar far the worst. The sales person sold me on how responsive they are and their comprehensive coverage. The horrible service started when I put in the claims. The first was denied - they indicated they don't cover leaks, the second I had to call almost everyday for a week to finally get resolution - which was that they would not totally cover. Please stay away from this company and if you do decide to move forward, have someone very well versed in contract read the contract in full before signing up.
Reviewed Aug. 30, 2021
Ordered new plan. Rep was very kind, courteous and informative. Switching from Choice to Select Home Warranty. Better price, better coverage for the monthly fee which is even lower than Choice. Very important to have good warranty coverage down here in Southwestern Florida. I have swimming pool coverage, septic tank coverage and well pump coverage.
Reviewed Aug. 30, 2021
I got a call from Patrick ** to help me complete my order for home warranty and he was really good. He gave me a very good offer and also helped me match a offer that my friend was paying for. I liked the overall coverage of this policy. They have great cancellations and transfer clause in policy.
Reviewed Aug. 30, 2021
Very happy so far with the service. Awaiting the diagnosis part and hoping the contractor they use is qualified, experienced. The customer rep. was professional and patient. Explained why it is two separate claims which will be double the deductible. I felt that it would be an HVAC that would address both issues.
Reviewed Aug. 30, 2021
The rep that I spoke to on the phone was very patient and understanding and promised to send me an email which has arrived. This is my first contact for service and I am pleased with the response that I received.
Reviewed Aug. 30, 2021
Excellent customer care on phone with customer service. Very pleased with responses from customer service and coverage. Offers a great deal of coverage and options. Service deductible is fair and monthly expense is reasonable. Company appears to be highly rated and well worth the benefit of having this type of coverage.
Reviewed Aug. 30, 2021
A severe storm came through on 8/29/21 at night. A bolt of lightning hit a transformer near house. Lost power. Everything in the house came back on and was ok. The detached garage was not hit directly, but the force of the lightning struck disabled the garage door opener. There was power to it but it would not work and open the door. Was very pleased with the help from Select Home Warranty. They were very pleasant and helpful.
Reviewed Aug. 30, 2021
As a new Select member, the representatives were knowledgeable and patient. I commend my sales representative (Lucas **) as well as the claims representative (Zoey) expertise and service. I appreciate learning the process upon submitting a claim from Zoey. I look forward to submitting a claim in the future if ever needed because of this user friendly initial experience.
Reviewed Aug. 30, 2021
I chose this company based on customer ratings. The Customer Service rep that followed up with me was knowledgeable, courteous, and did not pressure me in any way. My options were fully explained and I felt comfortable choosing what worked best for me. This is not usually the case when being contacted by any sales arm of a company these days.
Reviewed Aug. 30, 2021
Agent was very professional and helped me select the best plan for me on my home warranty. I was given additional options and the explanation was made simple and precise. I was even given a coupon to reduce my policy premium. Thank you for your help and service. I would recommend this coming based on the phone service I received.
Reviewed Aug. 30, 2021
I was very happy with the service I received. I was able to sign up quickly and was offered multiple options that were very affordable. I felt that I got great deals and a lot of people recommended this company. I was called at times that were convenient for me. The sales rep was nice and well informed.
Reviewed Aug. 30, 2021
Easy setup, great customer service, and convenient packages. Service representative was great and offered lots of options. Signed up for three years so I don’t have to worry! Look forward to the relationship and would highly recommend to friends and family! They even offer additional coverages if you’d like such as septic coverage.
Reviewed Aug. 30, 2021
My interaction with Ray at Select Home Warranty was professional and fast! As an existing customer of Select Home Warranty, Ray was able to secure me a great deal on an additional policy for an investment home. I recommend reaching out to Select Home Warranty for all of your home warranty needs.
Reviewed Aug. 29, 2021
Very professional. Took time to explained every step that he took to fix problem. Would recommend to all that needed repair. The only problem, is with customer service. Your system uses people in the Philippines, who are rude - abrupt and complete idiots. They barely speak English, I had to spend over one hour to get things done. The worst.
Reviewed Aug. 29, 2021
Customer Service was great. My representative was very knowledgeable and answered all of my questions. He was able to explain the entire process of how to claim repairs as well as inform me of incentives for new home buyers which dropped my annual quote drastically from initial. Will recommend to my friends.
Reviewed Aug. 29, 2021
Had a little issue with their website. Called talk to somebody within 10 seconds. Had my policy done in two minutes. Email confirmation in 10. Great Experience so far. I would suggest this to anybody who’s looking for home insurance. Super easy. Doesn’t cost much and you’re protected with the premium insurance plus roof, two months extra for free and doing this review gives you one extra month for free awesome great job.
Reviewed Aug. 29, 2021
I put in a claim online, it did take time to get the part, after receiving the part, the J&M repairman came and replaced pump that was needed. Works like a charm now, plus he replaced the water conditioner holder that was chipped hard to open & close. Very happy with service.. Very nice repairman service.
Reviewed Aug. 29, 2021
The telephone representative was very helpful, patient, and courteous while he walked me through the process of getting the Mfg, Model #, & Serial # of my unit. I called before 8 am on a Sunday morning. He said that someone will be contacting me in the next 48 hours to set up an appointment... This is the first time we've submitted at claim, hopefully I will get an opportunity to review the rest of the process? :)
Reviewed Aug. 29, 2021
I paid the yearly fee, but it was not showing in their system. They did find it under wrong address, all is corrected now. The service contract will be in effect in 2 weeks. So far I am satisfied with Select.
Reviewed Aug. 29, 2021
I joined SHW to provide peace of mind around repair or replacement of home appliances. Within my first 3 months with them, I needed my fridge repaired and water heater replaced. They said they would give me $275 towards a new fridge, as they deemed it not worth repairing. The water heater apparently isn’t covered. So I’m curious, what exactly DO they provide as service, if they can’t assist with the larger appliances?
Reviewed Aug. 28, 2021
I contacted Select to compare against my current home warranty company. Not only did the representative answer my questions but went further to provide both a savings and more coverage. He explained the pros and cons of annual versus monthly billing and we had it agreed upon within the call.
Reviewed Aug. 28, 2021
I am a new customer, and have not yet used my warranty. My 5 stars are due to the very helpful customer service I received when signing up, the rep ensured I received the best plan for my current needs. Based on my experience thus far I would definitely recommend this company.
Reviewed Aug. 28, 2021
After calling this company to get my information straight, 3 different people gave me all different information about my plan. I was lied to about the effective date. I was lied to over the phone twice that they would help me with my claim. Claim was defected via email even though for a 4th time I was assured over the phone that I would be helped. Worst company ever.
Reviewed Aug. 28, 2021
Motor on 11 year old dishwasher ceased functioning. Both myself and technician opined that replacing motor on old unit made no sense. Decided to buy new unit after Select home warranty (shw) provided their findings. After not hearing anything further for over a month I called. Each time I called I was told that decision was forthcoming in 2-4 days. When nothing occurred I would call back once per week, for the next 5 weeks. After the fifth call, I finally got a decision. They noted that they had been attempting to see if motor was still under warranty. That had to be a ** stall since the previous owner of the home was deceased before we purchased the home and the sale was done long distance with a relative, not to mention that this was an 11 year old machine. Their findings also noted the cost of replacing the motor was more than what the dishwasher was currently worth. Duh!!!
I informed them of this fact back in the beginning after the technician's gave me their findings. So after all the hassle they agreed to reimburse me $175, which would not have even been enough to cover the cost of a new motor. I have nothing against the 5 different people I talked with. They were all polite and attempted to be helpful. It's the stalling by the folks who make the decisions. I had taken out a 3 year contract with shw and given all the hassle, I will probably cancel the contract and demand prorated reimbursement for the remaining 2 years of the contract.
Reviewed Aug. 28, 2021
Very satisfied. Transaction took less than 5 minutes. I have a hearing problem, especially on the phone but your agent made it easy to understand him. He was able and to quickly find a previous quote I had the day before that I had wanted time to consider other companies. Your plan was the best fit for me. Charles
Reviewed Aug. 28, 2021
I wanted to obtain a Home Warranty and after reading reviews and ratings I selected Select Home Warranty as the company I wanted to work with. It was easy to sign up, but also got a call from Tom ** to go over the purchase and some options that might benefit me. I discovered (through Tom) that there is a senior discount/military discount I never saw as options during the signup webpage. In the end I purchased a 3 year agreement, at a cheaper price per year and 6 months free. Certainly would recommend how Select Home Warranty provided the necessary info via Tom that saved me money and can be cancelled after the first year.
Reviewed Aug. 28, 2021
Overall, I was satisfied with the eagerness of the representative and the comparative rates with another company. I was expeditiously taken through the enrolment process. There was no waste of time. I had my contract in a few minutes and promised, and no duplicate calls from the company. However, the representative seemed to be in a hurry to get me signed, which I didn't mind, but it did raise my suspicion.
Reviewed Aug. 28, 2021
Select coordinated HVAC Specialists to repair AC unit same day of claim. We had cold air that night. Our only out of pocket expense was our discounted service fee, which covered parts and labor, much cheaper than most HVAC service fees.. Great value and service. I would recommend Select Home Warranty to anyone.
Reviewed Aug. 28, 2021
Purchased warranty which indicated that the refrigerator was covered. Our ice maker is not working (which is obviously inside the refrigerator). Received email that it is not covered... that I need to purchase a rider but can't do that now because it's been longer than 30 days. In the email message it stated that I hope the "call" with representative was a positive one - I did not receive a "call" just an email stating that the ice maker (again, inside the refrigerator) is not covered under my policy that covers the refrigerator... confused and dissatisfied.
Reviewed Aug. 28, 2021
Very happy I chose Select Home Warranty for my new home my wife & I just purchased! I purchased the 3 year plan and got 6 months total for free included so I’m covered for 3 1/2 years and don’t have to worry if something wrong happens in my home. Cost was cheaper than I originally thought it be and the customer service was very kind & helpful! Highly recommend!
Reviewed Aug. 27, 2021
Very good company, very easy and a great warranty, the only co. I could find to cover my roof, well, septic, pool stuff and appliances. My salesman was patient, took his time and helped me through the entire process. I would def use Select Home Warranty and give a high recommendation for any future home purchase.
Reviewed Aug. 27, 2021
I appreciated the call from a representative checking in on my new account that I set up online. But working with him I was able to get a better rate for a longer period of time. Since my brand new I have not had need to make a service call yet, I hope it will go as well as setting up the initial contract.
Reviewed Aug. 27, 2021
This is the worst warranty company - My AC was running but not cooling the house, instead giving warm air. In hot summer times in Arizona, I was stuck with 2 kids in that warm house (in triple digit weather outside - 112degrees) waiting on their resolution for almost 8 days. Everyday they promise me to expedite the claim and get the resolution within a day. After 8 days, they sent me an email saying that issue is not covered in my warranty. They should have told me this in the first place, so I would have fixed it with other HVAC company.
Last year, they did the same with my pool motor. After 1 month, they finally told it's not covered and I changed the whole pool motor and tank with other company. But this time it's worse with the AC. I struggled a lot with my toddlers at home. This is a worst home warranty company and worst service ever. I shouldn't have trusted them so much. Their policies are so tricky - they do not cover most of the common issues on appliances. They have lots of catch.
Reviewed Aug. 27, 2021
Day 3 - no supervisor available, no further information. Hey, just call back next week. This is UNACCEPTABLE response from this company. RESOLUTION is needed within 48 hours as promised in their contract. The lack of information is unprofessional and a breach of what was signed. I'm reporting this because I am very sorry I did NOT go with American Home Shield.
The LACK OF COMMUNICATION from this company is insane. NO EMAILS - no contact unless you the customer call them. BIG mistake going with this service. I am going to request my money back and have them pay for the inconvenience of having broken air conditioning (in Texas, 99 degree heat) WITH IMPROPER AND unprofessional service.
S. **New Customer having serious regrets about this company
Reviewed Aug. 27, 2021
Thank you so much for your quick work in providing us a home warranty! Professional team member, Chase, called me as I was filling out the online form, and provided me ample policy options spanning five, ten or fifteen years. Incredibly knowledgeable regarding the policies available, and understood our needs as a family.
Reviewed Aug. 27, 2021
Just a day after I submitted a fridge claim to Select Home Warranty, they gave me a call to confirm my claim and appointment with the technician. The technician from A&E factory service they dispatched is very professional and patient with my questions about the fridge. He fixed the problem (fridge leaking) in 20 mins. I am happy that the Select Warranty sent the good technician that solved the fridge issue two days after I sent the claim.
Reviewed Aug. 27, 2021
The phone call to set up the claim was very pleasant and helpful. She gave me all the information I needed, the cost of the call, that someone will reach out to us to set up an appointment for service. Service from Cyber World Electronics was good and the refrigerator is working.
Reviewed Aug. 27, 2021
I spoke with Moe to sign up for a home warranty on my primary residence and rental property. I thought I was just going to end up getting 1 year, but Moe mentioned to me that since I'm a recent homeowner if you buy a 5 year agreement you get 1 year for free! I couldn't pass up that deal, so I got 6 year warranties on both houses. They even lowered their service fee!
Reviewed Aug. 27, 2021
Very confident of my coverage of my new home. Thank you! My representative was very nice and got the job done. He was very informative and knowledgeable. He answered all my questions. I locked in a great rate. It put my mind at ease knowing my new home is covered and I didn't break the bank.
Reviewed Aug. 27, 2021
Sam ** was amazing and found every way possible to save me money and the best coverages. He even added a free coverage that I forgot to select. I would highly recommend calling Sam at Select Home Warranty. Even after I completed my purchase online, our phone call saved me more money and gave me longer coverage.
Reviewed Aug. 27, 2021
It was an ok call. The Salesman was a bit pushy but I’m happy with the overall cost and coverage. I know most home owners insurance had a 30 day waiting period but the sales Kane didn’t say anything about it until we were hanging up. It doesn’t matter to me because I already had coverage but for home owners who don’t that should be mentioned upfront.
Reviewed Aug. 27, 2021
The process was very quick and easy and I got a great deal. Moe was very helpful and friendly and let me do everything online because I work A LOT. Thanks Moe. No claims or services done yet, but so far I would recommend Select to anyone! I will review again if I have to make a claim, but I'm sure it will be just as quick and painless as the enrollment part was.
Reviewed Aug. 27, 2021
I was shopping for a home warranty for 2 homes. Isaac was very helpful and not pushy at all. He explained the warranty well. I have used another home warranty company in the past and had a terrible experience. I sincerely hope that I have a better experience with Select Home Warranty.
Reviewed Aug. 27, 2021
I had an informative call and the offer extended to me was very appealing. This made me decide to take the highest coverage plan and extend the length of the policy. This way I maximized what I am going to get out of my policy. I hope to have a long relationship with this company.
Reviewed Aug. 27, 2021
Just switched to SHW. There was a Labor Day promotion. And 3 years plan could be a good option if you think you would continue using home warranty. So far so good service! Heard their contractors get things done! And mostly the customer service is efficient, helpful and kind. Looking forward to the new service!
Reviewed Aug. 27, 2021
So far the service has been great. The agent explained everything to me even and asked if I had any questions. When I asked about other programs he was more than happy to explain them also even though they were not as good of a bargain. So far I have not used the service so I can't comment on that but as soon as I do I will update.
Reviewed Aug. 27, 2021
I had a home warranty when I purchased my home but I just wasn't happy with the customer service so I called Select. They were quick to offer me fantastic rates and a discounted call fee (which is what you pay every time you need somebody to come look at your warranted property). I hope their customer service is just as good now that I've purchased their product.
Reviewed Aug. 26, 2021
I have just renewed my home warranty with Select Home Warranty company. They are very easy to deal with and always pick up the phone. I did have a service call this year and they were extremely helpful and courteous. I have an older home over 30 years so for peace of mind I like having the peace of knowing my appliances and large expenses will be covered.
Reviewed Aug. 26, 2021
Bruce **, was they guy I had the pleasure of speaking to. He was able to give me a great deal, and help me save some money. Even though I was willing to pay month to month he was able to work things out for me that I can afford to pay it in full. Thank you for helping me and caring about what’s best for me.
Best regards
Reviewed Aug. 26, 2021
Very impressed with the agent who helped me buy my warranty policy. Great follow up. Look forward to working with this company. I received my warranty within minutes. When I was first approached by the agent I said I need time to review with my husband. He was very understanding and gave me the time to check out out other companies. I compared several companies and was impressed with Select Home Warranty and impressed with their customer service.
Reviewed Aug. 26, 2021
My current home warranty was getting over in 2 days and I started reaching out for competitive quotes. When I started browsing for Select Home Warranty, I right away received a phone call. I cannot believe that the contract for the multi year was completed within 5 mins. No hassle, nothing and I right away had the contract available to my email. Also, being able to continue with the same price after 3 years is something I would have never imagined. Overall, best experience over the phone and best competitive price in the market right now.
Reviewed Aug. 26, 2021
I was able to contact SHW and spoke with a representative that was pleasant and professional. She informed me my service request would be handled within 24-48 hours. I received an email with the name of the service provider with instructions to call them to schedule an appointment. The entire process was simple and easy to navigate.
Reviewed Aug. 26, 2021
I look at other companies and their plans and cost to purchase and found that their plans did not cover all of the items I wanted cover for the price or their plans did not cover roof leakage. Select made it easy to enroll in their home warranty program and the value for the price was great.
Reviewed Aug. 26, 2021
I like the home protection Select Home Warranty offers and the affordability of their plans and their deductibles. Mr, Ray ** is both knowledgeable and helpful in conveying information about Select Home Warranties plans. I didn't feel like I was being pushed into a contract. Mr. ** didn't have any problem selling Select Home Warranty because their rating and available plans did it for him.
Reviewed Aug. 26, 2021
The agent was kinda pushy and dont like waiting time for 30 days, what if something broke during this time.... The agent did his best to explain coverage but didn't disclose fine prints what is not included or cover. They should include the coverage of water softener as well under plumbing.
Reviewed Aug. 26, 2021
We just ordered our yearly subscription and the customer service was outstanding!!! Kudos on hiring a great salesman! We did not feel pressured and every question was answered. Our salesman was very patient with us, as well. We look forward to having peace of mind now that we have this home service warranty on our appliances, pool, ac, and septic tank.
Reviewed Aug. 26, 2021
My experience with Select home warranty has been nothing but easy, simple and to the point. The pricing was good and made me purchase right away. They even offered payment plans for those that want to take advantage. I will be sure to recommend this to all my homeowner friends. Great service, thank you.
Reviewed Aug. 26, 2021
Very pleased with Bruce **, and his expertise and coverage, and respect of our needs and courtesy response and knowledge of our needs at this time. Cost was considerable less than American home shield and will definitely recommend Select home warranty to our family and friends., Plus our neighbors here in Texas and also New Mexico.
Reviewed Aug. 26, 2021
Spoke with Steven who was very helpful. Purchased 5 year plan for additional savings. Cost comes down with each additional year of coverage. I have not yet made a claim but will as soon as there is a problem with one of my covered appliances or systems.
Reviewed Aug. 26, 2021
My representative, Barry was very knowledgeable. He explained everything that was covered and advised me on the different plans offered. He gave me a great deal. I ended up getting the 3 year coverage. I had looked around with other home warranty companies and Select Home Warranty seemed to be the best deal and had good reviews. Lisa
Reviewed Aug. 26, 2021
Harvey made things very simple and easy to understand. He was able to answer all my questions. I also found the pricing to be very reasonable and was straightforward. While I hope I do not have any failures at my home, I will definitely feel more at ease now having a home warranty. Also I liked the fact there was no sales pressure put on me whatsoever!
Reviewed Aug. 26, 2021
Sam did an excellent job at quoting the best rate and adjusting my wait time for the warranty. He was professional and prompt. He offered another plan that I wasn't aware of that actually cost less than the plan I had selected. This warranty was $100s on dollars less than another company online.
Reviewed Aug. 26, 2021
Called in to clarify billing question. Customer Service was very helpful. I Purchased a plan last month and had some questions regarding the final payment of the plan that was purchased. The agent was extremely helpful. She provided the next billing date, the end term-date of the plan as well as the information regarding the account that will be charged.
Reviewed Aug. 26, 2021
I just had the best phone conversation ever with a customer service representative. His name is Bryan **. Bryan was very clear and informative as to the inclusions under my Platinum Care plan. He was courteous and friendly and a joy to speak to. Bryan should be commended for his clarity of the description of the plan I was interested in and the value therein. He was quite helpful with explaining the benefits of the plan as compared to a competitor I inquired about, as well as the multi-year discount savings. I hope your company has more people like Bryan on staff.
Reviewed Aug. 26, 2021
Moved over from another warranty company. Coverage is comparable and price is excellent. Look forward to working with them and keeping my repair costs low for any appliance and other covered items. Agent was knowledgeable and helpful in making my decisions. So far this appears to be a great value for the services offered.
Reviewed Aug. 26, 2021
Derrick was friendly, knowledgeable and pleasant to do business with. We're glad he called. We feel like we got a great deal with a highly recommended home warranty company. We would recommend Derrick as he answered all of our many questions. We appreciate the time he took to explain all the features of the policy to help us decided on the best level of coverage for our needs.
Reviewed Aug. 26, 2021
Select Home Warranty seems to be one of the best from my research. Signing up with Peter ** was quick and easy. They are highly rated in customer satisfaction already and one of the least expensive. I am a new home owner and haven’t made any claims… Pray I don’t have to… But the reviews say they come through when needed.
Reviewed Aug. 26, 2021
Agent was very helpful and explained everything clearly to where I could understand. He also answered all my questions Thoroughly. He was very professional and attentive to the question I had to ask. The agent made it simple and it didn't take long at all. Would recommend to friends and family.
Reviewed Aug. 26, 2021
Steven ** was very friendly and knowledgeable about the home warranty. He asked if we were seniors which also saved us money. He was very quick in getting us signed up. Thank you Steve for being so nice and knowledgeable. You made buying home warranty very easy. We are glad to be able to call a phone number and talked to a person without spending a lot of time.
Reviewed Aug. 26, 2021
I was unsure about whether I wanted to subscribe to a warranty on my home, but after checking reviews and speaking with the representative, all my questions and concerns were addressed. He was very knowledgeable and informed me of all my options. Hopefully, I won't have to use this policy, but if I do, I am happy to be covered.
Reviewed Aug. 26, 2021
I was very happy overall with the service I was provided. The representative that assisted me Stephen K was excellent. He was able to answer my questions efficiently and he was very professional. I will definitely refer this company to others if they are looking for a great offer.
Reviewed Aug. 25, 2021
I was interested in getting a home warranty since I had a great experience earlier this week with my car's extended warranty. Before I could finish reading everything online Peter **, an agent gave me a call. He asked a few pertinent questions. In return I asked him some. He answered with no hesitation. Peter asked if I'd like to proceed. We did and my home covered in less than 10 minutes. I could not believe that the process was so easy. Within a couple hours (which is when I checked) the information was in my email. Thank you Peter for an awesome experience!!
Reviewed Aug. 25, 2021
Today I spoke with Jake ** from Select Home Warranty. He was extremely friendly, helpful and answered my many questions regarding the various plans available. After many minutes with all my questions answered, I chose the multi year Premium plan. Many thanks to Jake for his able assistance in choosing Select Home Warranty.
Reviewed Aug. 25, 2021
The website was so easy to use and the representative contacted me so quickly! The gentleman was friendly and professional. He advised me of my options on the extended options and when he said I would receive an email shortly, it was practically instant! On top of it all, they had a discount and extra coverage as part of a current promotion.
Reviewed Aug. 25, 2021
The sign up process was pleasant and the phone guy was nice. Pushed hard for extra years on the contract which I didn't do. I'm a bit concerned regarding reviews on the claims process but I guess I'll wait and see how it goes. It appears everyone is happy with the purchase until they go to get a repair done.
Reviewed Aug. 25, 2021
It was very easy to contact an agent. He was very friendly and professional. He explained various options for multiyear plans and the savings involved. We were not able to make a multiyear investment at this point and the agent was not pushy or unprofessional at any point. We are satisfied with the value and coverage we receive with Select Home Warranty and would recommend this company to anyone looking for a home warranty.
Reviewed Aug. 25, 2021
The initial sales call with Select Home Warranty was extremely efficient and effective. The sales person active listened to accurately assess my needs and offered competitive pricing that matched my desired services and budget. He was knowledgeable, quick, and thorough. Pricing was competitive and caused me to choose SHW to replace the Home Warranty company I had been with for 14 years.
Reviewed Aug. 25, 2021
The person that I talked to was extremely nice and precise with his questioning and very informative. I was completely satisfied with the call that I made. I feel like my claim was handled expertly and the service call will be honored successfully. This is the first time I’ve used Select Home Services and I’m waiting to see how everything goes.
Reviewed Aug. 25, 2021
I have looked into different companies but Select Home Warranty has excellent customer service. Steven ** from customer service was awesome, he helped me to select the plan and gave me extra discount. My service will start 30 days from signing the contract, which is fair. I would totally recommend this company.
Walid
Reviewed Aug. 25, 2021
After filling out the form on the website, I received a call from Jake at Select. He offered the most expensive plan (again, as expected) and I went over the options, stating what did and did not apply for my home. After agreeing on the plan, he then told me the pricing, emphasizing that prices go up from year to year. After some negotiating, I agreed to a 3+ year plan, the premiums to be paid in advance. We'll see what happens.
Reviewed Aug. 25, 2021
Great customer service! We Needed to renew before our expiration of our current home warranty plan. They have Fast, friendly service. It was easy to get completed! I hope to never need it but peace of mind for future repair needs if we Do need it at any time in the future months. Thank you. Great value, home warranty insurance.
Reviewed Aug. 25, 2021
Customer service representative was very helpful and very polite. The process for filing a claim was easy. The customer service center said they will contact local technicians near my home and once they find the best company to resolve our needs they will contact me and send an email with all the necessary information to set up an appointment which will be both convenient and helpful.
Reviewed Aug. 25, 2021
Representative was informative and kind. Lucas answered my questions. He did try to upsell me on the insurance product, but was not pushy. I appreciate this. I was given the option of a three, five, and ten year plan with a military discount given that my husband served in Desert Storm. Although a great discount, I have never had a home warranty and was not comfortable extending past a year. Lucas kindly accepted my position and continued with the contract.
Reviewed Aug. 25, 2021
Received good service from Select Home Warranty. Will use it more! Good price, service, and package. It really protects my home from being broken and lots of related issues. Really glad I made the choice to use select home warranty and say goodbye to my previous poor home warranty. I signed for multiple years and does not regret it.
Reviewed Aug. 25, 2021
Wow!!! Such Great Customer Service. I have a leak in my master bath Shower and they will connect me with my local plumber. I am so happy I found them for Home Warranty. I am a Realtor and will buy their service for all my clients! So happy with them!
Reviewed Aug. 25, 2021
Noah ** was the gentleman I spoke with, he was very clear as to what would be covered and made sure that I got the best deal possible and made sure he was going to save me money. He explained all the plans available and what was covered in each plan. Very helpful, courteous and thoughtful. I would highly recommend Noah **.
Reviewed Aug. 25, 2021
I spoke with Elliott to sign up for new service. He was very informative and had great customer service. He answered all of my questions and took the time to get me the best deal possible. This was after I left another company, he assured me that Select would not give me the same issues.
Reviewed Aug. 25, 2021
I’ve been with Select Home Warranty for a few years. Recently I moved and renewed my warranty and it’s only gotten better! They cover more than before, and offer a better valued of service! If you pay more in a annual advance, they can off you a higher discount as well!
Reviewed Aug. 25, 2021
Regretting that I switched to Select Home Warranty, their service is horrible. I don't know why the reviews are great for them but most of I know that has Select Warranty are complaining. My house plumbing issue has not been resolved almost 4 days and still in review. I can't believe it. I'm gonna cancel right away.
Reviewed Aug. 24, 2021
I have the VIP Package and my AC gave out in the middle of the summer which after paying $75 for tech to come out and recommended to replace my A/C. Select Warranty only is fixing a part even with a other things are wrong. Per the tech which said it is better to replace because at that point it’s cheaper compared to cost to add Freon and replace the part with labor and all else that is included. Terrible customer service and ethical practices.
Reviewed Aug. 23, 2021
I bought warranty services. My outdoor unit, the condenser broke, the technician came 7 days ago, the house is 89 degrees inside. The company still have not approved my claim, every time I call, they give me an excuse, one day they say it's approved and technician will call me to schedule, I wait, then I call both of them and say it's not approved yet. People answering the phone (John, Flo, and many others) they don't care about you. DO NOT BUY SERVICE FROM THIS COMPANY, NOT WORTH IT!

Reviewed Aug. 23, 2021
Scam. Liar. Didn't match the describe before I bought. I want to share I very terrible expense. Two months ago one of my friends recommends I should my home warranty. I went to Google search, found this company has very good feedback. I called the company. Would like to buy a home warry for my house appliance. I talked to some agents. They said I only pay for the first visit of a $60 deductible. The rest of the company will take care. "If the appliance is broken, we will take care of it and replacement to a new one or fix it. You don't need to pay any penny out of the pocket." After I talked to the agent, I decided to buy it.
A one-half month later my house garbage disposal doesn't work. I called. The company comes to check it out. They sent a technician to check it out. When the tech guy came I paid $60 to him right the way. He reports back to the company. Said it is broken, needs to replacement to a new one. Three days I need to go to buy a new one and find the handyman or tech guy to install. They are not paying for all this. They only pay me a $75 check after I buy it and provide the receipt to them. I am so upset and disappointed after I heard this. I told them to cancel my policy immediately. They said if I cancel the policy, they will charge $75. I said fine. Enough is enough. For almost a week I still didn't send me the cancelation notice. So I called my credit card company to cancel my payment. Beware of this company. Thank you!
Reviewed Aug. 19, 2021
I came home to find out by my neighbor that we had a major power surge in the community. It blew my AC and refrigerator so I was stuck with a hot house and my food was going to spoil. I called the 800# in panic mode not knowing what to do. The dispatcher said no worries and took down all of my information. Within 8 minutes after the call I had a confirmation of who was coming to fix it and when. The best customer service ever.
Reviewed Aug. 19, 2021
It was a good call. The sales rep Jamie ** did a great job to help me purchase the best Select Home Warranty plan for me. I was able to get a good deal on the home warranty. Hopefully the service will be as good as this when I need to fix something in my house.
Reviewed Aug. 19, 2021
The agent guided me through the process of transferring my coverage to a new residence, effective the day of closing on the new home. He was very helpful and responded well to all of my questions and concerns. My long term warranty coverage was transferred with no additional charges. I am very satisfied with my experience with Select Home Warranty.
Reviewed Aug. 19, 2021
Select has best deals on home warranty and very friendly and honest customer service which is difficult to find in this industry. I was helped by Steven ** and he was very helpful and guided me with all the available plans and what best fits my requirements. I am looking forward to use the home warranty and see how they take care of the services.
Reviewed Aug. 19, 2021
Thank you for your assistance in providing us with a home warranty. A home warranty is important to have in these times of economical financial stability. The coverages available are what we are looking for. The 24-7 availability is a great plus. We are hoping repairs are done in a timely manner.
Reviewed Aug. 19, 2021
Barry called me after my inquiry for a quote for a home warranty. He was able to present a quote that was affordable and way less than my previous home warranty. Coverage with Select Home Warranty is comparable or better than the competition. I highly recommend this company and, of course, Barry.
Reviewed Aug. 19, 2021
I have been leery of using home warranty companies based on my experience with American Home Shield. I felt my salesperson was knowledgeable and willing to answer all of my questions in a professional way. I look forward to working with this company in the future. Thank you for sending the terms of service.
Reviewed Aug. 18, 2021
I just signed up today for a new contract with Select Home Warranty and Greg ** was very informative and carefully explained all the options and he sent me the contract by email in no time. So far so good. I hope I will the same positive experience when asking for service. Thank you Greg!
Reviewed Aug. 18, 2021
The service rep was polite and very helpful and put the request as urgent. I was very pleased with my experience and the way it was handled. It is a relief to know that they are so responsive and concerned. As a single woman it is important to have a good and reliable company.
Reviewed Aug. 18, 2021
Very helpful and got me what I needed for my new home. Definitely recommend to my family and friends. Very polite and gave me a lot of discounts. Went over my policy with me in every detail possible. I will continue my warranty for my home with them. Gave me 6 months free.
Reviewed Aug. 18, 2021
Eric did a excellent job! He explained and answered my questions. I'm very pleased with his assistance on selecting a warranty to cover my home. He also provided alternatives on other policies and cost for short and long terms. He was very professional and offered further assistance if needed. Thank you.
Reviewed Aug. 18, 2021
Very proactive and patient representative. I look forward to feeling secure with my 3 year commitment. I have yet to use the service thus can not account for its value and follow through. My family looks forward to working together with Select. Good luck to all as you enjoy your well maintained home.
Reviewed Aug. 18, 2021
I was very pleased with Steven, the sales rep I dealt with over the phone. I 1st Googled home warranty programs & was intrigued by the high rating of this company. Steven answered all of my questions & concerns in a confident knowledgeable manner. He offered different plans & discounts available. Would definitely recommend. I was also impressed with the numerous areas of coverage available. Would definitely recommend.
Reviewed Aug. 18, 2021
My air conditioner isn’t working. Talk to a representative to see what could be done. She told me that I needed to write a I’ll put in an order to get it checked out and so I’m waiting to get information about who I’m gonna go through to come check on the air conditioner.
Reviewed Aug. 18, 2021
The customer service representative was very helpful, knowledgeable and helped us with the best available pricing that would take care of our needs. I recommend Select Home Warranty if you're looking for a company that will take care of your appliances when they need service. We will have all of our appliances covered and with a little extra cost we added a 2nd refrigerator. This will also cover our heater and air-conditioning unit.
Reviewed Aug. 18, 2021
I would recommend this warranty service, it was a breeze! As a realtor I always recommend a home warranty to all my clients. I purchased a home warranty for my home and one for my client’s home. Great coverage, quick and easy! I plan to use again for my clients in the future.
Reviewed Aug. 18, 2021
Talked to Barry yesterday and he helped me get a great discounted price for the best home warranty company 3 years running! We are looking forward to having you guys as our home warranty company! Heard nothing but great things about Select Home Warranty. We are gonna have some peace of mind knowing we are covered by a great company! Thanks again for everything!
Reviewed Aug. 18, 2021
Select Home Warranty contacted me as our current service contract was to expire in 30 days. To renew my contract, the agent presented me with several options to make my next contract cover all my needs and at a very good price. One option was to use my own service tech if I desired and they would cover, which is one option not offered by another warranty company I was talking with. I have been pleased with my SHW in the past and hope to continue the satisfaction in the future.
Reviewed Aug. 18, 2021
Purchasing home warranty through SELECT HOME WARRANTY was an easy experience, Sales representative was not pushy at all rather explained all the coverages, contract terms and available opportunities for discounts. I contracted for 6 years at an awesome price of 5 years and my monthly fee is half compared to what I pay to other home warranty vendor. My service fee is also reduced by 50% at $60 per service call which is great. Overall I am happy with their sales process.
Reviewed Aug. 18, 2021
I have had another home warranty home which turned out to be less than promised. I have been reviewing all home service companies and their contracts. I decided on Select Home as their policies were priced fairly, their contract was easy to understand and the deductible was reasonable. This is our second home with a Select service contract. We had occasion to use the service on another home and they were there the next day, went and got the needed parts and came back the same day and repaired the garage door unit perfectly.
Reviewed Aug. 18, 2021
He was polite and patient. He was clear, friendly and concise. And, he listened. And he gently led me to the best possible product for me and within a budget that worked. He is a terrific representative and sales person and service oriented man. What really peaked my interested among the long list of reasons to sign up, was your ‘free roof leak’ coverage, your $60/service fee, the fact that I could recommend a service person if they were licensed & bonded… and your ‘like for like’ replacement coverage if repairs were not do-able.
Reviewed Aug. 18, 2021
I requested an online home warranty comparison and Select came up with lowest cost with the most coverage. Immediately I received a follow up call, paid over the phone and was done in 5 mins. They also offered me a multi year plan with an additional discount plus reduction in service call fee..
Reviewed Aug. 17, 2021
Moe explained all the details and was very helpful when I had concerns and questions he was quick to respond. After shopping around I found that Select was the best option for me when buying my new home. I have not used the service yet but hopefully if I ever have any problems they will be quickly resolved. Thank you.
Reviewed Aug. 17, 2021
Just finished setting up my contract with George. He was very professional and helpful. I am buying a home and Select has everything I was looking for in a warranty at a great price. The $150 discount, free roof leak coverage and 2 additional months of coverage are great. Thank you Select Home Warranty!
Reviewed Aug. 17, 2021
I was looking for an affordable, good coverage plan that would fit all of my appliance needs and this was perfect! I was able to take advantage of some of the awesome deals they are selflessly giving currently too! Barry was very helpful! Thanks Barry!! I would recommend this company for anyone seeking a new Home Warranty and ask for Barry! Or you can simply apply online and someone will immediately reach out to help and be sure to take advantage of the annual deals they have right now!
Reviewed Aug. 17, 2021
Once I sent my online inquiry, I received fast friendly service. Was able to sign up within 15 mins. Got just what I was looking for. The customer service representative explained the coverage and helped me get the best coverage for my home.. I am looking forward to using the service. I have need this for a long time.
Reviewed Aug. 17, 2021
The agent was kind, knowledgeable, thorough and extremely patient. It was a great experience and agent was very informative. All my questions were answered and agent did his best to give me the best pricing and plan that best suited my needs as a new homeowner. I highly recommend Select Home Warranty.
Reviewed Aug. 17, 2021
I was misled by Select... very bluntly. On June 30, 2021 I purchased a home warranty policy from Select Home Warranty, through a sales representative (known as Greg). When presenting the policy, Greg included Executive VIP membership for free (including certain additional coverage as well as same-day service). Since I have Freon AC, I asked him specifically about this coverage. Greg mentioned that "I'm in good hands because Freon will be covered as well". I made the purchase. When I received the policy, I noticed that the contract explicitly states that Freon is NOT covered. I emailed Greg but didn't receive any response.
I called him - he answered saying that he did receive the email but didn't have the time to respond yet. He mentioned the contract is "just a standard template and Freon is absolutely covered". He said he will send it in written within 24 hours. Greg did not answered my calls, voicemails or emails ever since. I called Select and they denied it all, and simply canceled my policy with a cancellation fee.
Reviewed Aug. 17, 2021
The quote was better than other companies and sales rep Bryan was pleasant to talk to. We have not used any of their services yet. Hopefully when the services are needed the experience is just as good and they deliver on the promises made at the time of selling the home warranty.
Reviewed Aug. 17, 2021
It was easy to talk with the team to understand the coverage and get signed up. I was emailed the basic coverage which compared to my old plan with a different company that I was not so thrilled with. As a brand new customer at Select Home Warranty through the sign up phase, so far so good!
Reviewed Aug. 17, 2021
The salesperson Mike helped me in choice of the best program to fit my needs and provided options to get discount of costs. I believe the price of the Select Home Warranty is very competitive and reasonable. I look forward to the service provided by the Select in case I will need it.
Reviewed Aug. 17, 2021
Zachary offered the best promotion and was thorough in explaining the benefits to me. I saved an extra $100 dollars and just left American Home Shield. So far very satisfied. The call was brief but very easy to follow along. Select Home makes it easy to decide on how to protect your home and assets. I am excited to be a part of this group. Looking forward to a lasting partnership on all of my home improvements or repairs.
Reviewed Aug. 17, 2021
They offered the best price and the service was amazing, I compared it with other companies, and this was the best option, plus they give you 2 months for free, the representative Alan was sure to get back to me very fast, every time I had a doubt he answered, he gave me all the information I needed based on the policy I was looking for, again the service was awesome.
Reviewed Aug. 17, 2021
My agent Bruce got me the best deal. He was thorough and answered all my many questions. I’m glad I didn’t just take the first policy I came across. Having a co that has a lasting reputation means a lot! In these uncertain times no one wants an unexpected expense.
Reviewed Aug. 17, 2021
I had a very pleasant conversation with Jonathan. He was very well spoken. I understood each plan as he explained all the different choices to me in order to choose the right one for me. I was excited to hear from from someone so quickly. I received something in the mail so I called that number, left a message and got messages from many of the people from Select Home warranty that had left me messages trying to reach me all at once so The last message was from Jonathan and I am excited to be a part of the Select Home warranty Family. I look forward to use the services provided by Select Home Warranty. Thanks so much.
Reviewed Aug. 17, 2021
I have been on the plan for more than 30 day. Select Home Warranty is putting less than 30 days in the way of doing what we customers are paying for. Are they for real or is the company a scam. Waiting for my replacement of my A/C, the technician said the unit is to old get replacement parts for that it had to get replaced.
Reviewed Aug. 17, 2021
I placed a request for a plumber through my insurance policy. They immediately sent out a technician who said I needed my toilet rebuilt, but that the work order had to be approved first. The request was immediately approved and an incredible technician responded and did the work. I couldn’t have been happier. The repairman showed me the parts he replaced and explained why I need everything replaced. He left the working area cleaner than he found it.
Reviewed Aug. 16, 2021
Just signed with Select today. After two years of horrible experiences with another warranty service, our property manager said enough was enough. She's been waiting almost two months for them to install a garbage disposal at our rental property. Today a new vendor was assigned, now the process has to start all over again. That's just crazy. The associate that help complete my purchase today was extremely helpful. She answered all questions to my satisfaction.
Reviewed Aug. 16, 2021
Very helpful customer service that explain all different in plans. Answer most of the queries I had. The plans is cheaper than other provider with additional discount in price, longer service year. 5 yrs subscription has further discount with more months covered. Overall I am happy. Would definitely recommend Select Home Warranty.
Reviewed Aug. 16, 2021
I spoke with David who explained about the differences in pricing between monthly payments compared to paying full yearly amount. I do not yet know how the service is considering that I just signed up for the services. I am looking forward to finding out if customer service is timely and efficient.
Reviewed Aug. 16, 2021
I had been looking at Select Home Warranty online, and found I liked the offers and coverages; all at lower prices than other companies for home warranties I had been researching. On a budget due to only income is Social Security, it gives me peace of mind to know I can get help to repair or replace something in the coverage with no problems. I even got roof repair leaks for free! They gave a generous discount for paying annually; another discount for being a Senior Citizen; and if it had been applicable; also offered discounts for Veterans and Military that are currently serving.
Reviewed Aug. 16, 2021
Experience with rep. was 100% positive. She was polite and helpful. HOWEVER, it is now the end of the day and I called at 8:30 am. I got an email stating that someone would get back to me within 48 hours! So I am sitting with a leaking toilet until they “find” someone. Then. It will take a couple of more days until that person can come. So it could be 4-6 days before my toilet is fixed. Disgraceful. Never would have signed up if I had known this before.
Reviewed Aug. 16, 2021
I recently signed up for Select and the process was very easy and straight forward. I am looking forward to seeing what the service will bring. Select was recommended by a friend and when I called, the service representative Bruce was very helpful and provided answers to the questions I had.
Reviewed Aug. 16, 2021
Barry spoke very clearly and was knowledgeable on the subject matter. He explained the plan I picked, in detail, and answered all my questions thoroughly. I believe I will be very happy with this company, since they have been in business a while and have many happy customers. Thank you Barry for the stress free phone call and the sale of a new home warranty plan, which I needed for my new home.
Reviewed Aug. 16, 2021
In these extra-trying times, it was a surprise and a pleasure to have a customer service agent IMMEDIATELY answer the phone call I made. He resolved the issue very quickly. We are new customers, so we haven't needed to place a service request yet. So far, I am a happy customer!
Reviewed Aug. 16, 2021
I had National Fidelity Home Warranty for a couple of years and the experience wasn't bad, I just thought it wouldn't hurt to look around since my contract was going to expire in a month. I found Select and it was rated highly with more coverage, a cheaper annual rate and cheaper service calls, so I figured what the hell, why not. Ended up being almost half the annual fee as NFHW. So far I am happy but I guess time will tell. They do offer an anytime cancellation options which makes me feel better.
Reviewed Aug. 16, 2021
Very helpful responses to our questions about our new home warranty policy. I hope we don’t need to use it, but if something breaks it feels like we are in good hands! The price for the coverage seems reasonable compared to other companies as well. It was also very easy to sign up for the coverage.
Reviewed Aug. 16, 2021
This call went well! The gentlemen was very professional in explaining the various types of services and terms that could be added on to the basic contract. Although I don't appreciate "hard sells" he did a good job of explaining the details. I would recommend this services to a friend.
Reviewed Aug. 16, 2021
This seems like a great service and something you should be able to pay for and have peace of mind that they'll do what your policy states they'll do. Unfortunately that's not the case. I've been dealing with getting a claim approved and a technician out to fix our heater (which is covered in our platinum package). It is a boiler unit and I've given select the model number now over a half dozen times. They've rejected my claim claiming this an HVAC unit and quoting a part of the pick that has nothing to do with this type of heater. This is either gross incompetence or corruption from a typical low life company who has no problem taking your money, but not staying true on their end. From what I've seen stay clear and save your money! I'll be letting the multiple family members and friends I've suggested this company to when I signed up that their service is bogus and to cancel ASAP!
Reviewed Aug. 16, 2021
The person I spoke to was very knowledgeable about their product. I have had home warranty policies in the past and the one I chose with Select has been the best value I've seen. With multiple year options and locked in prices in future years they seem to provide a very good product.
Reviewed Aug. 16, 2021
I did a lot of comparative shopping and Select offers great coverage at a great price. The multi-year options are great and offer a lot of flexibility, the service is one of the lowest I found. The customer representative I spoke to was very helpful and knowledgeable. I am very pleased with my purchase and would recommend to everyone to check them out.
Reviewed Aug. 16, 2021
We are very excited about having coverage from Select Home Warranty. They had the best deal for the best price. Customer service was great when they called to confirm all of the information. They were so good that they even convinced us to pay for the year in full versus monthly because we would save so much more!
Reviewed Aug. 14, 2021
Never use this company. They will do anything not to honor a claim. We had a blower motor go out on our main AC unit for which we filed a claim. On our secondary AC unit there was a condensation leak for which we never filed a claim, but because the technician wrote down both problems on the same invoice Select would not honor the blown blower motor on the main unit. Plus, the technician they sent (who was a week late) never filed a diagnosis with Select. I paid $45 for nothing. Select wouldn't even reimburse me for their failure. Please don't use their services; you'll be taken to the cleaners!
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


