Select Home Warranty Reviews

My A/C Unit went out. Called SELECT HOME WARRANTY to get it repaired and they sent out a repairman who was unable to repair my unit because of the SMALL PRINT rule in the policy prohibited the repair. They only covered the tech coming out to diagnose the problem. I immediately cancelled the policy. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!

If I could give them 0 stars I would. I filed a claim for a complete plumbing stoppage and it took three days for a plumber to come to my house. He tried to fix it and needed approval to snake the main line. The person he talked to would not approve it and said they would send another plumber. I called and complained and the customer service rep called me a liar. In the end, that plumber left and I had to hire another company to fix it. I paid out of pocket and then called to have my policy cancelled. I have spent a good three hours on the phone and talked with five different people who keep trying to sell me on keeping the policy. I am still waiting to get my refund. I would not recommend anyone use this company. There are plenty of other home warranty companies that are actually worth the money.

I purchased a home warranty from Select Home Warranty after reading good reviews and being told by the salesperson that the warranty would cover items such as a broken water heater, air conditioner and plumbing. Unfortunately, when my hot water heater broke and flooded the garage, Select Home Warranty's response was that they don't cover hot water heater leaks. I advised them that the issue was not the leak, but the fact that the hot water heater broke. They denied my claim and I was forced to spend over $1,400 purchasing a new hot water heater and having it installed. This is more than frustrating and infuriating. They are happy to take your money for the warranty, but then include fine print you don't see until the purchase is finalized which allows them to deny claims. I would not recommend this company to anyone.

I had a power issue with the power to my AC thermostat, and they sent out to tech to diagnose it. The tech spent no time a total of 5 minutes looking at the system and came to the conclusion that I needed a new system. He never turned in the report and was arrested for a DUI after leaving my house. The owner of the company came over two weeks later and spent the entire time apologizing and said that my system was leaking (which Freon leaks are not covered by SHW).

I had to go to Court to get my pool pump failure resolved. I was given a judgment in the amount of $3198.19 based on Select Home Warranty not adhering to their very own policy provisions. Even now they refuse to pay the Court award. Select Home Warranty is, in my opinion and rightfully so, a company that does not follow their own policy provisions and will make you have to go to Court to adjudicate their refusal to pay and then refuse to pay the award.

I purchased this warranty 1 year ago. I have had 2 claims and they denied both claims. Both claims have been on AC units. To call and talk to customer service is a painful experience as you can not understand the people talking to you from a different country. I have waited 2 weeks for an answer and calling and calling with no reply other than to say it is in the portal, which I asked to show me and they could not. I said show me the email and they could not. Please resend the email. "look in your spam" they said. They seem to have my email that comes through when they advertise. Bottom line is that this company is poor at communicating and slow! They also don't really warranty anything. Just deny claims...-10 out of 10 so frustrating. Not sure how they are in business.

I purchased Select Home Warranty which includes A/C coverage. When our A/C was not working around end of June, 2023, I immediately submitted a request to check and repair. After 2 days, they said they can't find a A/C technician in San Jose (Bay Area) and told me to find a tech on my own. So, I waited for weeks so that a technician to be available and kept calling & submitting repair requests more than 5 times over months. SHW has never assigned a tech to check what's wrong with the A/C. Several months have passed and the weather has cooled down. There are plenty of A/C technicians available in the area, but SHW has not sent any technician yet which is a clear and systematic VIOLATION of the agreement by SHW.

Select Home Warranty is a worthless company, do not waste your money for Home Warranty. I have paid a diagnosis fee to Select Home Warranty for a broken AC. They are neither fixing the AC nor giving the technician diagnosis report. I had to call another technician and paid twice for diagnosis from my pocket. Please be careful with this company. I cancelled my policy immediately and they charge me $75 for cancellation. What a RIP-OFF!

I paid for Select Home Warranty their platinum plan. My washing machine broke. I called to file a claim, but the service person spoke broken English and there was so much background noise I had to repeat everything. You have to verify it’s you every call. You need policy number, claim number, your name, your address, your email and your phone number. I stated my problem. Was on the phone 30 minutes, was ensured everything was good and I’d be contacted by a service provider the next day. I was contacted by a plumbing company not a appliance repair person, so I had to cancel them and call back in to Select Home Warranty.

I was unable to get service through this company. I tried getting my dryer and air conditioner fixed and they told me both times they were not covered under their plan. Company is happy to collect money every month but provides no service.

The sales team will say anything you want to hear so they can make a sale. The company will not honor anything the sales team says. DO NOT GIVE THEM YOUR MONEY! LIARS. SCAM ARTISTS and they are unashamed about it.

This company has collected over $50 a month from me for over a year. I went to file a claim when my washer had an issue. I reviewed the policy and made sure it was covered. They are telling me I need to find my own repairman AND get the person to submit an invoice prior to any work being done. They are telling me they will not pay more than $100 without this and that I need to pay the $75 service fee meaning I might get $25 back. I have tried calling but only get people who do not speak English. No company will even come out for an estimate for less than $100 and no one is going to do that for free, then return after "approval." This means I have had no washer for weeks and there is no end in sight. I have asked for a refund of my premiums since they have no repairman. No response but tell me to call back. I am just paying to have it repaired and continuing to try to get my premiums refunded. Too late for me but maybe I can help someone else.

This is a terrible company. After 2 weeks of no response we were finally told we were "authorized" to find our own technician, which took another week. The repair was going to be $500 and we were only approved for $165, which is not what we were told or their contract showed for coverage amounts when purchased. The sales people speak regular English, but the entire operations group has a huge language barrier making working through the issue very difficult. It took several calls to understand our dishwasher wasn't nearly covered. Stay away and go with American Home Shield who we had prior, but switched to save a few bucks. Not worth it.

I decided to go with Select Home Warranty because they were listed as a top ten insurance company. Boy was that wrong! I had a water leak in my garage and called to make a claim. I was concerned because the representative began offering me a supplemental policy. When I asked if leaks were covered in my policy, she said they were. She was just required to read the prompt. Two days later I got an email stating leaks in the garage are not covered. I’ve been paying for a warranty policy and they had no issue with taking my money but as soon as I needed to use the policy, nothing is covered. Don’t waste your money because this company is only out to take your money without providing coverage.

This company is the worst. I put a claim to fix my stove which the only problem was I cannot adjust the temperature in one on my burner. They send a technician from MAJESTIK appliance. They came on July 2023. They “fixed”, they replaced the “right part”. 2 weeks after the “right part” get a short circuit. My stove was full of black fume. My neighbor call the fire department. My whole stove stop working. I called Select Home Warranty. They send me the same company. The technician told me that the part was wrong and affected my other burner, that they will order the part “again”. After 2 weeks I called them and they told me that select home warranty did not approve the work.

I have a bronze policy that I purchased March 15, 2023. Under my policy garbage disposal are included for $500. I just replaced my broken garbage disposal for $727.96. Select is telling me that they'll only reimburse me for $75 which is a joke. I am going to ask for my full annual bronze membership fee back as my bronze policy clearly states that garbage disposal replacements are reimbursed at $500.

Select Home Warranty has to be the worst scam company ever. They mislead when you call to sign up and promise coverage they do not follow through on. The 30 day refund period is because they send you the contract after you signed up and don't expect you to read the fine print. I got stuck with having to pay $127.50 for installation out of my pocket and a $75 cancelation fee after I told them they are not authorized to charge my account. They are argumentative, rude and unprofessional. When you try to speak with a manager, I was told there wasn't one and I had to talk to the representative. All around a horrible experience and I ended up paying more out of my pocket than what the part was worth.

Select has yet to find us a repairman, we have had to find one every time. Every claim that they have approved has been for the minimum amount they are willing to reimburse which is far below the cost of repair. They state that the unit is old and they will give you a little bit of money that doesn't cover even a fraction of the cost. A warranty company should replace the unit, the age of the unit shouldn't matter.

I bought a 5½ -year policy from Select Home Warranty (“SHW”) in Nov 2022 for $2500. The following July my clothes dryer stopped working; Filed a claim online on 7/23; rec'd email & text messages on 7/24 that a tech would come 7/26 between 8am & noon. On 7/26: No show, no call. Rec'd email/text msgs on 7/27 that the tech would come 7/27 between 8am & noon. Again no show, no call. On 7/28 a tech arrived, diagnosed the problem & said he'd draft a report & send it to SHW, who would order parts & have them sent to me, then I should call the tech to come back to do the repair.

This "warranty" company is a genuine fraud. In the only claim I made, they sent out a technician, I paid him an $80 service fee, he invoiced them for the difference, and they never paid him or returned his calls. I think refiled the claim because the problem was not fully addressed, and they sent me an email stating that he had confirmed he was coming out to follow up. I called him, and he had received nothing from them. They also emailed him under another name. This company is just like the moving companies who under-bid a home move, only to hold your stuff hostage until you pay them 3 times what they quoted, only to change their name and reincorporate under a different name to avoid prosecution. THIS IS A FRAUD.

Purchased a 3 yr policy in July 2021. I have called 2 times for problems and been denied both times. When I asked to cancel the remainder of my policy I was told I would only get back $56 even though the policy was $459/yr and I have a yr left. Total RIP OFF. Denied coverage without even sending someone out to see what the problem is. AVOID! Called another company who came out and said the water heater needed to be replaced. Again not covered by them

I called for a repair for my refrigerator was leaking. Customer service basic off the model of my refrigerator the ice maker was not covered. I told them just send a maintenance person to check it. I waited a few days to see when repairs would be done. Customer service told me repairs was not covered and I needed to get ice maker coverage. I told them to cancel my coverage for I had paid $475.00 for a year with 2 months free. I got a repairman to fix refrigerator for $75.00 for a clogged self defrost line. I had my bank to request a refund of my money. The bank has not finished the investigation of the $475.00. But my bank has refunded my money until investigation is completed.

Select Home Warranty has been the absolute worst home warranty I've ever dealt with. Last Tuesday I submitted a claim because my AC died, 3 days after submitting the claim the provider came out and told me that it was just the motor which is only a $355 part. Now it's almost a week since I submitted the claim and the issue has still not been resolved. Twice I've called in and asked to speak to a supervisor and twice they've said that all supervisors are busy and that I'd get a call back within 24 hours which never happens.

One bad company you can meet for home warranties! One of my properties had an AC malfunction, they send a tech and determined motor blower is the issue. He had to file a claim with them to get it replaced. The motor blower is covered and it is taking them days to process it during extreme heat. They have very long wait lines on phone to speak to someone.

Select is far and away the worst home warranty company of the 3 I have used. They couldn't find people to dispatch twice yet did not communicate that. I was forced to fix myself. I bought and replaced major parts on a swimming pool and a sprinkler system (pumps, control panel). They would not reimburse. I attempted to elevate case twice to a supervisor. No call back. Both claims were denied - repairs of sprinkler pump and control panel and swimming pool pump -ARE NOT COVERED.

I signed up with Select Home Warranty late last November - they offer good prices and it seems the coverage is comprehensive. A few weeks ago, my washing machine started throwing an error message and ending the cycle early. I contacted SHW to file a claim. I was matched to a vendor quickly and we scheduled an appt between 1-3pm the next day. My husband left work early to meet the contractor. He did not call and did not show up. I called Select and they reached out to the vendor who said he'd tried to reach us but we did not answer. I had no missed call or voice mail from him. Because of this unprofessionalism and disrespect of our time we requested a different vendor. SHW quickly connected us with a second vendor. This one did NOT promptly call me so I phoned him. When I reached him on the phone, he told me that he hadn't gotten the assignment from SHW and he would call me back when he did.

I purchased a five year plan, prepaid over $2000 in 2021. Used the warranty for the first time ever earlier this. It was a toilet leak problem. The second time was a refrigerator freezer breakdown. Technician came after three business days, but because of weekend it took five actual days. Select Home Warranty informed that the repair cost was too high, so they offered $250 as compensation based on their estimate of the depreciated value of the refrigerator. I declined the $250 and have asked to a more reasonable amount since I had to pay over $2000 for the replacement refrigerator, which is a lower level unit that the one that broke. Over a week now with no response from Select Home Warranty.

Had AC go out in 118 degree weather. Called right away and they assigned a vendor the next day. I tried contacting this vendor several times with no response. Called Select and they said they contacted the vendor and they're not going to be able to come out until Tuesday, which is 4 days. (A response from the vendor would have been nice). Advised them it is unacceptable with this heat as I have two kids. Asked to speak with a supervisor to get an approval to hire my own vendor. Was told that I was going to get a call back. Didn't get a call back until 4 days later. They have now denied my claim and I keep asking for a supervisor and they said that someone would call within 3 hours. This has happened twice and supervisors do not call. It's been 3 days now and still no call from supervisor. I've now been on hold for a supervisor for almost an hour. This is the worst company I've ever dealt with. Save yourself the trouble.

I purchased their PLATINUM POLICY for 3 years, and paid upfront. Any issue I had I called their call center (obviously in another country, but they won’t tell you that). They are scripted and back you in a corner so the issue is denied. You catch on after 50 or so calls. My AC broke. I live in the desert. They kept denying my claim. All my doors swelled up due to heat. I went to small claims court and won my judgement, but they will not acknowledge it. I spoke to a collection agency and this one agency had 3 judgement they couldn’t get money from. I am retired and on a fixed income. $8500 is a ton of money I am out of pocket. BBB had over 5000 complaints. What a fool to have not done my homework in advance.

I have an air conditioner with a broken TXV valve from normal wear and tear (according to technician sent). It was evaluated AM 7/13. Warranty claims they did not receive anything until Friday 7/14 -- yeah sure. It is now 7/22, and I have not received a verdict email, despite 3 separate promises that I would if I waited 2 days, or 1 day, or hours. I was also promised a call back by supervisor which did not occur. The AC is partially functioning, but we have been left with the house between 85 and 90 degrees since then, in Mesa AZ with highs 110+. I called 3 times and got "keep waiting, we've escalated" with promises of a verdict which never came.

Filed claim 7/3/23 A/C. Select Home sent their technician out 7/6/23. He called from inspection & advised compressor out, unit needed replacing. Advised should have answer w/in 48 hrs. I called after 48 hrs - every day, sometimes twice day (11 calls) and was told expediting due to medical reasons & small children in home. Finally filed complaint with BBB. Supv sent email advising he would assist. Called Supv 4 times & sent emails asking him to contact me. Received email from BBB that company had advised they reached out to me & no response!! Exact opposite - I couldn't get anyone to call me.

I called in a claim. My AC isn’t working. I was told I would have a tech within 48 hours. Now I get an email saying to get my own tech. Pay him and they will reimburse. Then to get AC fixed, pay up front after getting an Authorization from them. They will reimburse in 30 days. This was not the agreement. In reading their reviews other people have the same issues and never got reimbursed. I also don’t want this automatically renewed, but I understand that is their plan. Very disappointed. I am nearly 79 yrs old and on a fixed income. This is wrong.

Air conditioning went out. After 4 days they told me to get my own repair man. He came diagnosed problem and quoted to fix. We called in and got pre approval. I paid for repair. Now they are denying it!

Date of transaction: 20 Jul 23, service tech came out, repaired the ac unit, 21 Jul 23, I paid $2425.00 for 5-years to the business on 14 Sep 23, I paid $250.00 ($175.00 over the ($75.00 service fee) to coverage air condition/HVAC assistance/repair/replace, I requested to cancel the policy on 21 Jul 23, based on a strong recommendation of the service tech, the company not being a BBB accredited comp, and not replacing appliances. I yet kept getting the runaround, and promises, and still kept informing them that I wanted to cancel the policy.

With almost all the same complaints against Select Home Warranty, would it best for all of us to unite for a CLASS ACTION LAWSUIT? We’ve all been duped with empty promises which can be considered a scam.

I purchased a three year home warranty from this company in February of 2023. I was not given a policy or policy number until four plus months later when I canceled the policy, I had requested one numerous times prior to that date. I was never able to use the warranty as I had no policy number nor policy to see what all was covered. I was quoted a refund amount by two different employees. This amount was to have a $75 deduction due to it being outside of the 30 day money back guarantee. I agreed to that amount reluctantly. Instead I was deducted $240.20. I have been calling for over a month after I received the shorted check and have gotten transferred to three different departments and over ten different persons. They all say their managers will call me back within a specified timeframe. This never happens. They keep saying my refund is prorated and my case is closed per my policy. But I never got my policy until I told them I wanted to cancel.

The repairs were paid by me, only got reimbursed 1/4 of the cost to repair. Asked for refund and they won’t refund anything. Had to work in AC 4 weeks ago and paid cash. This company is a nightmare to work with and a bonified scam too. Have asked for refund because this electric issue happened shortly after we paid for the warranty. Guess that was our mistake, we paid for it upfront. We seriously thought that they were legit.

Lucas was great to deal with. He made the process very simple and explained every thing very well. I would recommend using him if you are interested in a home warranty by select home warranty. I’m eager to use the home warranty since I’ve never owned a warranty, but I have owned several properties before. I’m eager to process a claim and then submit a review online.

I called to ask a question and received exceptional service from Zachary. He was very knowledgeable and courteous while answering my questions and he very easily helped me get the policy and payment set up. Compared to my last home warranty policy, Select appears to have better coverage for a lower cost.

I purchased a home warranty. The reason for the purchase was to have the cost of home repairs covered by the warranty. Hopefully, if I need it. My expenses for repairs will be paid. The staff was persistent and convinced me that it was in my best interest to have the coverage.

Issac M. did an outstanding job. Very knowledgeable and precise. I enjoyed working with him. He was very informed on his product and the services to be provided. I give him the greatest review. Very good on the multiyear pricing.

We recently purchased a home warranty plan. We narrowed it down to the top three recommended companies. We talked to representatives from each company. We told all three that we were talking to other companies before making our choice. One stood out, Select Home Warranty. Also, we were impressed with our salesman, George **. He addressed all our issues and went over our contract line by line. We came away feeling that we made the right choice and are well protected.

I got an excellent representative who contacted me immediately after I selected a quote request. David ** was professional and offered me an amazing deal that I hated to pass up. I was still able to get a Platinum plan for a great price, thanks to his help! On top of the great price, I got two months of coverage for free. Hoping I never have to use it, but thankful I’m covered if I do.

Steven, the sales rep that signed me up has not been returning my calls, perhaps not a big deal but who do I call for service related issues. Also, I have not received my policy or other insurance related paper work. Please advise. I signed up for 5 plus 1 year and received a commitment that my deductible would be 45.00 each time a service tech was on site to perform a service. Six years coverage, $45 each visit.

They came and fixed the issue quickly. The only issue I had was there were multiple issues and since I didn't file them correctly, they only did the toilet issue. I had to call back and report the others. The customer service team informed me there would be another charge for another dispatch to fix the other issue. I'm not too happy about that, but they got someone to resolve the issue quickly.

Alan ** was very helpful with getting me a new home warranty. He explained the coverage and payment options very well and helped me to save money. I believe this is a great value and helps give me peace of mind. I like that claims can be submitted 24/7 and that I don’t have to search for a repair person. Select Home has the contractors already.

So far so good. Had some trouble with my claim online so I called the phone number and was taken well care of. I have received follow up emails but it's 24 hours since my claim and still waiting on a technician. I guess so far so good. Will update my comments as this process continues.

I contacted Select for a home warranty quote. I was contacted very quickly by a sales person who was very educated and knowledgeable in the field of home warranties. The sales person answered all of my questions and provided extra information I didn’t think about. I would recommend Select to my friends.

Jeff ** helped me sign up for my home warranty policy, he was very courteous, patient and knowledgeable. It was my first time, and he offered a great promotion that meets my needs at a great price. I look forward to future business as this isn't my first policy and continue to use Select Home Warranty.

I recently started to subscribe to Select Home Warranty. I am so happy with their coverage and service. Compared to other homeowners' warranties, SHW offers a variety of coverage at a better price, including roof leakage. Also, their service center is very accessible and supportive. I will recommend SHW to my friends and colleagues.

They were willing to work on price and helped me get a good product to cover my new home. I am very happy that I don't have to worry about something breaking as soon as we move. Hopefully, we never reach the $11,000 limit! I would say that the if I would want anything more from this company it would be the removal of this limit.

My experience with Select Home Warranty (SHW) was mostly positive. My only suggestion would to impress upon the customer sales agents to be just a bit more patient during the sales offer. My agent was anxious to obtain my credit card information for payment, but came across as short and impatient while I was trying to ask questions about the features of the SHW warranty program. I felt quite a bit put off by that. Other than that, the sales experience went fine. I signed up for a much longer warranty period than I had intended because of the many perks and freebies that the sales agent threw in. I just pray that my experience, when or if it comes time to use the warranty coverage, is just as pleasant, if not more.

Sales rep was knowledgeable and courteous. So far so good. Let’s see how the service is once something breaks. I researched several providers and Select had the best value for the coverage available. The coverage seems comprehensive and industry standard coverage maximums as well. Would recommend based on my experience so far. Don’t be shy to ask for promotions.

My previous experience with the company was great without hassles. I've had Select Home Warranty for the last 42 months and have only used them once. The secure feeling of them being there is worth it to me. One never knows when or what will fail and requires repair. My additional latter input is from the previous contract, this is a renewed contract.

This company seems as if it is positioning itself against the large, well-known home warranty companies that have neglected their customers. Very fast response times, quick service, and prompt customer care. I also felt they use more technology than other firms, allowing for faster claims to be filed online and quicker service request times.

After purchasing contract another team member called me to try to sell ADT security service. I asked to speak to a supervisor and I was quickly connected. The supervisor confirmed our service address. I am impressed that I was connected so quickly to a supervisor. For many service companies, connecting to a supervisor becomes a long wait time. With this first experience the was minimal wait time.

Great help. Great value and service. Has a military discount. Love the service and the value in what you get. Would recommend this service to anyone. Very fast response to my email and answer all of my questions and concerns. Talk to Jake and he was super helpful. Highly would recommend this to everyone

Ed ** was very patient with me as I asked questions. I was very happy with the service that he gave me. He answered my questions honestly and I was very satisfied. I would be glad to recommend Select Warranty to my friends and I would recommend Ed ** also.

The initial call went well. The executive Jeff ** was prompt and knowledgeable. He explained the policy in detail and helped us get a good deal. Our policy is yet to start in one month. We would be able to provide a more detailed review after we schedule a service request.

The customer service representative was very thorough and helpful. He explained the coverages and coverage limits. He reviewed the accolades and various awards won by Select Home Warranty. Tom also discussed some of the differences between Select Home Warranty and some of the competitors. He also went over options and benefits for multi-year plans.

Mr. Bruce ** was very helpful. He explained the plan to me in detail. He also suggested ways the plan would be useful to me. I was impressed with the ways I would be serviced by this plan. I am looking forward to having this plan save me money and keep my house functioning well.

Good experience and customer service representative was nice. Had good discounts offered over the phone. Haven't used the service yet. Annoyingly, though unsurprisingly, the customer service rep tried to push additional services other than what I wanted, but that's pretty par for the course for sales. Had good reviews and good coverage for my area. Definitely the best prices for my area.

I called Select's 24/7 line the night the a/c failed but got no answer. I managed to submit a claim online. They assigned a repair person to do a diagnosis but it took him three days to come out. He said the unit was old and the compressor had failed. And he would submit it to Select, but they said he never did. I kept calling Select and finally asked them to assign a new repair company and gave them a name and number. They assigned someone else. It turned out their traffic people called my choice over the weekend and no one answered, so they moved on to another company.

I haven't submitted a claim with Select Home Warranty yet however I feel the price is very reasonable for the coverage I should receive. It is significantly less expensive than my previous home warranty company and it appears that it covers more. I switched due to the value I feel this plan has and hope when I do need to submit a claim that it's easy and I don't have to fight to get items covered.

Very happy with sales experience. No pressure involved and they gave me a list of options for seniors. I went with a Platinum Plan and happy with price. Hopefully I will never use, but glad I have this in case a future need arrives. Will recommend this product to my friends.

Had a great conversation with the salesperson on the phone. I asked a dozen questions and he answered them for me. Main concerns were what services were covered for my pool and AC. For additional fee, main pool components are covered which can get expensive.

Good customer service, response time, and most reasonable rate I could find. Representative was knowledgeable and helped me find the best plan for my needs and was very helpful. This company makes it easy to get a home warranty that suits your needs. The previous company I used raised my rates significantly and that wasn't financially feasible for me so I searched and found Select which is a highly recommended home warranty company and I can see why.

I have been with Select Home Warranty for several years and never had to use them, until now. I replaced our hot water heater and they said they would send me $200. The work was done in April and I cancelled the policy in June. When I didn't receive their check by July I called them. They said they can't pay me because I cancelled the policy. Work done in April, I have an email saying that I will receive the check in May, cancelled in June and they won't pay. Also in June I called them about my Garbage disposal, that didn't work, and I was told that they would sent someone out but they wouldn't pay for installing the new disposal, so I cancelled the policy. Why have a policy that won't pay for installation? This company Stinks.

My client has given me a good amount of referral business this year so I wanted to be extra generous with this closing gift. My experience in speaking with Jeff on the phone was simple, quick, and easy. I think my clients will be very happy to receive their home warranty gift!

I reviewed the ratings for several home warranty programs and agreed that Select Home Warranty was overall the best value for my dollar. What finally sold me was the matter of fact details the representative shared with me and his accommodation to all of my questions.

My recent renewal went smoothly. I was satisfied with the customer service. As a single woman who does not know about being handy I feel more comfort having many of my appliances covered in case they stop working. My ex husband was able to look over things when they broke and I was not familiar with the way things work. Many people I know are good at youtube but I don't follow directions well, much to my dismay.

I was very pleased when I had a chance to talk with my representative, George **. He was very knowledgeable and caring about what I needed. He explained the whole system to me and guided me through the different items in the contract. I highly recommend the services from Select Home Warranty.

Customer service rep was very respectful and professional. He gave me all the information I need, didn't pressure a decision or force anything unto me. He gave me options and time to make a decision. Great interaction. I was given a very competitive offer for service that greatly exceeded what other companies in the industry were offering.

I received excellent service when I put in my order for Select Home Warranty. The representative was courteous, patient, and most of all, very knowledgeable and professional. All questions were answered in a timely manner with knowledge of the services included in the plan. I l look forward to getting my new coverage started.

Bruce ** helped me find a great plan for a price I thought was reasonable for a retiree on a fixed income. I just purchased the plan and I think it was a good investment. I'm hopeful that if I need this in the future that it will be a blessing and not a bother to get the service I'll need.

Mr. Steven ** was the representative that was my first contact with Select Home Warranty. He made me feel comfortable enough so that I was able to give my private and confidential information. Of course the true evaluation of the services will be in the future, if and when I need to access and use the warranty services.

Robert is a valued asset to the Select Home Warranty team! Promote Robert **!!

Spoke with representative from Select home warranty regarding bronze level subscription. He was pleasant, knowledgeable and agreeable. No pressure to upgrade. My in-laws had a recent service call and were extremely pleased. Because of their experience we signed up! Can’t wait for something to break so we can utilize our warranty.

Customer service was thorough and efficient. All around good service. I received a call shortly after filling out the online forms and the service person walked me through every option and very step. It was helpful and well done. I was able to obtain the plan I needed for my new home and it was a good process.

Sales person, Mark, helpful in answering questions, and quick to respond with contract information. In contacting other services, this was the most responsive with details of the contract. Contract was received in a timely manner.

My agent was knowledgeable, courteous, helpful, caring, and respectful of my needs and concerns. He is part of the reason I decided to go with Select. He was jones and stepped outside the box I feel! He addressed all my concerns and answers were helpful in my decision to go with Select Home Warranty.

Called Home insurance company to ask Belinda (our rep) to send our contract over and before we hung up the call it was in our gmail inbox. I cannot comment on the actual home warranty service yet because we just activated it. I will review the company as soon as an issue arises.

I spoke with Steven in order to obtain information concerning a SHW plan. He was courteous, knowledgeable and professional. However, he did not state his name when answering the call. I suggested that he does so in the future. When I called back for additional information, he did state his name and sounded extremely pleasant and customer friendly. I feel that the customer should not have to ask "Who I am speaking to?"

I reached out in the morning and got a text later in the day with a great rate. The customer service was good. The representative was courteous as I found my card number. He was knowledgeable and answered my questions about the policy. I also got two months free!! I would like to recommend this company. The deductible was reasonable and I was told it would not change for the 14 months for my policy.

Very fast and effective with getting me what I needed. Jake call but I was unable to take his call. He emailed right after offered me good info and a great price and even allowed me to email and didn't spam call me while I was trying to work. Very Fast and to the point getting me covered and answered all questions in a timely manner.

I was happy with the representative. He was knowledgeable. I would recommend to a friend. I liked that he answered all of the questions that I had for him and he was pleasant. He encouraged and answered all of my questions that I asked, explained the plan well. Price was fair.

I called 07-18-2023 at 8:30 AM to report that the AC unit upstairs was not working properly. The representative was very helpful and knowledgeable about what I needed to do to file a claim. Hopefully, they will be able to get to my problem quickly and get it resolved.

I have been extremely satisfied with my Select Home Warranty for the past few years. Every claim has been a good experience, the customer support by phone is always efficiently handled, with reassurance at each step of the claim process. The technicians have been top rate! I will renew my contract with Select as they have earned my trust.

Air conditioning broken. They said someone will contact me to fix it. I have not been contacted yet. It is very hot. I hope they really fix my a/c or get me a new one. I hope this whole warranty isn’t a scam. I have a feeling that they will tell me that my a/c was too old to be covered by the warranty that I purchased. I guess we’ll see what happens and then I’ll update this review

Steven ** was very thorough in explaining the service plan. He was very patient with us repeating the coverage as needed. He informed us of senior discounts we were not aware off so we will save some money. Steven made us feel that we were making a good choice by selecting Select Home Warranty. We told our daughter and she too interested. Hopefully Steven is able to help her too.

Peter the customer service rep. was very helpful. He was very careful to explain things. I did not understand the first time he explained them. He was extremely patience with his explanations. He also was very helpful as we were trying to pick the plan that would best fit my needs. I would recommend asking for Peter when calling customer service.

Very easy to work with and competitively priced. Not many people have heard of them in CA but we were willing to give them a shot at providing peace of mind for a home that is 17 years old. This is one of those things in life where you hope you don’t have to call, but when you do, one definitely wants the support, ease of use and quality service. Hoping we chose well.

AC not coming on and needed to be assessed! A technician should be coming in 24 to 48 hours to come check to see what the diagnosis is going to be! Hopefully they will be able to fix the AC and have it back working again! The company is really good about responding in a reasonable time period!

I was very pleased with the response and help I got from Sam my salesperson. He was positive and very knowledgeable about my needs and service I was seeking. I was very pleased with the pricing and specials available to me. I would recommend all to check out options and they will know this is the best choice.

My experience with Steven ** was great, he was very helpful, polite and had great knowledge of the warranty program with Select. Really gave me a great policy and a great rate for 31/2 years. I enjoyed working with him. Looking forward to working with your company. Was not happy with what I had so I will be canceling it to purchase Select. Thank you!

Very pleased with the detailed explanation of coverage and pricing. Received a competitive quote and multi year discount. Compared to a couple other offers line by line. Decided to opt-in for the 3 year program to lock in the discounts. Professional representation without pressure - would definitely recommend to any home owner.

This is the second property for which I purchased Select Home Warranty. I had to submit a claim on my first properly and all was handled very professionally and in a timely manner. My second sales rep Isaac was very professional and clearly outlined a few different options for me and helped me to find the most suitable and cost effective product for me. I already recommended them to a few of my friends.

I called in with interest in a policy and got a bargain deal superior to my existing home warranty company. I was very impressed. I did not feel pressured into purchasing coverage, but there was support for my decision with reassurance. I was given direct cell contact and email to my agent which I never had with prior provider. Very impressed with the service.

Very existing to see how this works in coming services. Will recommend to my friends and neighbors and would explain how good your service is so they may consider to order the service as well. Thank you very much. I also liked the representative that explained the detail of the service so I could make it educated decision.

I spoke with Tony G and he was professional, personable and informative. I never felt pressured and he answered all of my questions. I was quite OK with the monthly cost of this service but he advised me, without pressuring me, as to how I could save considerably more. I am very satisfied with my purchase of a Select Home Warranty.

** was professional. Friendly and knowledgeable. There was no hard sell, just information and facts. The plan is a bargain compared to my present plan, providing better, more comprehensive coverage, lower call costs, quicker promised response time and the option to choose my repair service, all for significantly less premium.

Your customer service dept. has been very good so far. The contractor you sent is totally unreliable. Usually doesn't show up at all. Repaired my A/C unit last week and it cooled for 24 hours. Have been unable to get him back. He made the repair last Tuesday and has not shown up for three scheduled visits since.

Colin was the agent who answered my call to follow up on the claim filed 7/13. Previous agent lied to me and I've waited 4 days without A/C and heat index exceeding 108 degrees. I'm 80 years old! Colin listened to the "bad service history I related" and took action. I just received an email stating a technician will be contacting me within 48 hours which is what I had asked be done by the previous agent! Thanks to Colin and if you check the phone log, the agent who took the 7/13 call should be reprimanded and given more training in proper customer relations. Give Colin a raise.

So far I was able to register the claims on phone. However, the response e-mail shows only a claim about Water Heater, but I don't see one for the A/C system. The service is still in future, so I can't rate the actual service and handling of my claims, just yet. Jury is still out on that!

Happy with the coverage. Not had to use it. Renewed for three years. Person on the phone was helpful and courteous. Talked to him about adding the pool but desired not to add it now. He said I could add the pool at any time. I asked him to send a copy of the policy and it was already in my mail.

It was good experience to talk and get idea about home warranty plan when you have no idea about how this thing works. I think Select Home Warranty does give good coverage as far as home warranty concerns and the yearly fee as well technician visit fees are comparable. The home warranty buying experience was good.

Called in a leaky broken shower/handle. After a thorough review it was replaced. I had previously replaced it. Hopefully this time it’s pros hands on and will last. From the time I called it in to the time it was serviced it was quick. The customer service rep was very courteous and efficient the response time was good. In comparison to other companies I was very happy.

Jerry from Select Home Warranty was great, he answers all my questions, and helped me to get the right warranty coverage for my home, he was also able to get me the best rate and provided detail explanation of the benefits of my policy. I got my policy documents right away and all information is clear and easy to read.

Bruce handled the signup for my multiyear service. He was awesome! Described exactly what it covered and the costs. Was very generous in offering multiple discounts making the policy very affordable! I would highly recommend discussing home warranty coverage with him! Much better experience than I have had with previous home warranty services including Sears.

So, today, July 17, 2023, we called to inquire about our warranty on our new home. We were told it was paid and we were notified an email had been sent on June 29. We never received it, so Belinda promptly resent it. We now have a copy to see if it covers all our possible needs. Thank you.

Zachary was very helpful in helping me a decision on getting home warranty insurance. He helped me with the value and learning that I could get a 3-year insurance plan. The service fee and yearly cost is lower with the 3-year plan. I will be getting a 3 1/2 years. Zachary was very knowledgeable about his product and provided me with several discounts.

Daniel was an absolute gem to deal with today. Very informative and helpful in making my decision to leave the home warranty company I was with and go with Select! A great value for the money. Love that it is a U.S.-based company and customer service reps are all in the U.S.

The CSR was helpful and polite and was able to book my claim in about 10 minutes. The CSR was NOT a native English speaker, and her English skills were not what one would hope for, but she was able to complete the claim adequately. The telephone connection was somewhat shaky as well.

Mark ** took my call. He is an excellent salesman! I now have a 6-year contract with Select Home Warranty. Thank you so much Mark for setting everything up! I feel so much better knowing my home is covered for 6 years with no price increase and the contractor fee will stay at $65.00 for 6 years.

Jake was friendly, professional, and kind. He listened to me and was helpful. Felt like I was talking to someone who cared. When he was able to beat what we were paying all the way around. I'm so ecstatic that I'll make sure to tell my friends and family. Thank you Jake.

I got a call from a tenant at my rental property that the a/c was not working. The temp reached 98 degrees in a record heat wave that is hitting Arizona. The person that took my call was thorough, professional and started my claim immediately. I am happy with the service I received.

I selected the best plan online, then I promptly got a call that resulted in me saving more money as a senior and veteran. Jake was clear with my options and didn’t pressure me to accept any certain one. It was quick, easy, and professional. I would recommend this company.

Select Home Warranty has been great so far and really glad I signed up with them. After researching carefully online for home warranty companies, I narrowed it down to Select Home Warranty as the top choice of them all in my area. Their customer service was top notch and thorough and helpful in resolving any issue I had.

I had a bad experience with a previous home warranty, but when I found Select Home Warranty I was very happy with the price they offered for the plan as well as the service call rate. Excited to see how they help with any issues that come up. After the initial price, they said they looked up my zip code and said I qualify for another discount because I’d where I was located.

I compared several home warranties and by far Select Home Warranty had the best rates. In addition to a great rate the longer the commitment the annual rate was lower. I’m so disappointed with manufacturer warranties that claim 5, 10 even lifetime warranties only to find out service calls, labor and many parts are not covered. Something I should have purchased long ago.

The agent was very thorough and carefully explained my policy renewal and offered alternatives to ensure I received the best bang for my buck. I felt confident after reviewing my policy and the agent assisted me well and answered all of my questions. I would definitely recommend Select Home Warranty to my friends and associates.

David ** was very thorough, knowledgeable and patient when relaying my options. I liked that I could pay for 3 years and get a significant discount as well as a reduction in the service fee payment amount. My experience with my prior home warranty company put in a bad taste in my mouth but I am now optimistic and working with a new company.

Easy and nice to sign up. Been looking at this type of service for many years. Finally decided to get the coverage and keep the family safe from an emergency situation. We will wait and see how the company treats us. Fred was nice to deal with on the phone. Giving him high remarks. Thanks.

I have had a couple of claims with this company and was happy that everything was fixed per the contract. Now, however, I put a claim for fixing my garage door opener, everything was sent in by the contractor and myself, and it is "still under review"!!!! It has been almost a month and calling every 3 days to check on that status. The reps are good, doing their job, but it is frustrating when you get the same answer.

It is worst home warranty service I have ever seen. Better not to have a home warranty than going with them. They never honor any of the claims and always find excuses to not service anything. All the good reviews about them are all fake. I have filed only 3-4 claims (Claim #: ** Claim #: **) with them in 5 years and they never fixed any of them without lots of struggle. Strictly NOT RECOMMENDED at all.

Appears the small print excludes the things that would normally indicate a problem, which is why I purchased a home warranty. Feeling I should have stayed with Old Republic Home Protection, based on their plan my claim would be covered.

We originally had our dishwasher break, paid 75 dollars for a tech to come out. SHW offered us 35 dollars, had to pay a couple hundred to get a new one and installed ourself. Then last month our AC went out. The condenser went out, tech said they probably won't replace it, tech was right, they denied the claim due to electrical failure. It is an electrical component. A very important electrical component to the outside. We paid 3500 out of pocket. They didn't give anything. I have escalated several times with not a dime.

Totally untrustworthy. They addressed claims that were small and again it was mostly covered by per visit coverage. When the water heater failed they just said they don't cover and now the HVAC is down and I'm trying to get an answer for last 8 days without any luck. They will just come up with reasons not to cover and wear you down with follow ups.

Honestly I couldn’t hate them more. I did the 3 year plan which was heavily discounted and I thought for sure in 3 yrs with all my major appliances being 20 yrs old I’ll make it out ahead. Well I didn’t. Plenty of my stuff broke but they don’t cover it. I’m not convinced they have ever covered a major appliance in the history of this company.

I purchased a home warranty from this company in Feb 2023. I have two appliance issues that have not been settled despite numerous email and telephone contacts. First, all the customer service is from off shore (I suspect India since all the people I talked to had heavy Indian accents (don't mean this to be racist just reality)). At times it was impossible to understand them, additionally the phone connections were not good.

The desire no stars but the site requires you to put in one. I have a rental property and the tenant's AC went out on 6/26. I called SHW to put in a claim on the 28th and they had a AC company out at the location the very next day. The unit is 27 years old and the parts are hard to find, the freon is not available to refill unit. He stated replacement. I called SHW to check status and they requested pics & maintenance records. I provided the photos immediately, but don't have any records. I explained numerous times I do not have, and we can do a conference call with previous warranty Company to get the information they need.

Could not find a technician and if they did, they were not qualified to do the job. All foreign phone reps and very frustrating. We had AC go out in the heat of the south 90 degrees and they still don’t have someone 4 days later. First sent someone who wasn’t even HVAC certified and then they cancelled at the last minute anyway.

DO NOT – I REPEAT, DO NOT purchase a policy with Select Home Warranty otherwise also known as: In Texas and Oklahoma: XPD Warranty Group, Inc.. In California: Select Home Warranty of CA, Inc.. In Virginia and New York: SHWP of VA, LLC. In Illinois and Georgia: SHWP of Illinois LLC. All other jurisdictions: Select Home Warranty, LLC. Policy #**. Claim #**.

On July 7, 2022, I signed a 3-year contract with Select Home Warranty LLC to cover my appliances. On Fri, Jun 2, 2023, I submitted a claim to fix my washer. On Monday, June 19th the technician arrived at my home to replace the parts which were sent to me by the warranty company. The technician was not able to repair the washer as the part was defective and another required part was not sent to me at all. I contacted the warranty company multiple times asking them to send me new working parts and fix the unit but do not get any feedback from them. The only solution they offered is $200 which is not enough to replace the unit.

It was a big mistake to even think about this group. Cheating and lying is their main business. After I discovered that they do not honor their promises, I canceled my membership and they tried to convince me to stay, but I refused. The AC stopped working during the heat season in Arizona and it took them 5 days to send someone, we paid him $ 100.00 for the privilege of showing up. He claimed that there was a leak in the system and it is not covered. I told them to cancel the contract. They promised to send me less than half what I paid.

Do not buy this policy!!! Reading reviews you will see all positive reviews are regarding the purchase of the plan. Never about the claims process. I have tried to claim 4 items and have been denied on all 4. A/c, stand alone freezer, well, and plumbing! The well was “covered", but I never received a reimbursement. The employees are all foreign and mostly have VERY poor English. The technicians can’t understand them and neither can I. Terrible service. I bought 3 year plan and added a stand alone freezer upon them telling me it would be covered. Then… Denied! The 24 hour service is a joke as you have to wait on hold a ridiculous amount of time!!!

Run away. I have been a customer for over 3 years. I have submitted 2 claims. Both were denied because of contract exclusions. Keep in mind that they decide what company to send out to make a decision on the reason for the failure. My last experience? My AC failed. My AC company was out that day. They reported low compressor pressures. The system would not accept freon so they diagnosed it as compressor failure. I told them to hold off on the $1800 replacement because I wanted the home warranty company to come out and "hopefully" cover the repair.

Based on my search on this Company, they have several reviews on how poor of service this company provides, calling them FRAUD and I am going thru the same issue that other have had with this "Company" from providing poor quality service vendors, to not having native English speakers, requesting a cancellation of the policy is a nightmare process between trying to understand the "agents", them making promises they will get back to you by the end of the day and not coming back to you and asking stupid and same question every time for "security" reasons. As I am writing this review, I being in a call with this guys for the 4 time over the same issue and I have 48 minutes waiting for a final resolution on my claim. Do not buy any product from this "company". You will be saving time and money.

In June of 2022, I called SHW to submit a claim for the first time since I have had my policy ( 272416951) with them since August 2021. It was found that there was a leak in my AC unit and freon needed to be replaced. They told me that because there was freon involved, there was no reason to file a claim as that isn't covered in my policy.

I attempted to claim a microwave oven that wasn't working, they came up with a clause from the fine print they can only cover 95 for new purchase. I claimed AC not cooling, they came up with fine print that it's not covered. In short I got scammed from this ruthless company that should not be allowed to do business in USA.

It took almost to get my claimed review and process for my AC repair and then they quoted payment of $150 and then said the rest was up to me. Why have a home warranty that takes that long and doesn't pay the claim. During that time they keep saying they would review and give me results within 24-48 hours only to ask for more info. Customer service keep saying 24-48 hours after my calls.

We contacted Select Home Warranty and they said they were still working on getting us a contractor to fix our system.

I purchased a home warranty from Select Home Warranty. Our furnace was leaking condensation, so I filed a claim. It was immediately denied without even looking at the furnace. When I paid for the home warranty, the representative said it covered the furnace. Wrong. They only cover what they want to cover. They are rude, and very misleading. We have had numerous home warranties over the years and this one has to be the worst. Save your money!

I have been a loyal Select Home Warranty customer for years, so imagine my disgust and disheartenment that I have had to contact you to complain about the manner in which my recent claim has been handled. Moreover, my attempts to resolve this issue over the last week has proven futile, which is why I have had go to this level to request immediate intervention. I want to preface this complaint letter by advising that I am a disabled elderly woman who is recovering from major reconstructive surgery due to an orthopedic trauma, so this current sequence of events which has transpired have been made worse, due to my current physical condition.

I signed up for a Select Home warranty last year. The first time I submitted a claim regarding the AC unit not cooling enough. This company has no website where you can check the status, they never sent any email regarding their decision as well as the status of your claim. After multiple follow-ups, they simply closed the claim without any investigation or justification for not addressing the repair. Please do not get trapped with 3 years lowest cost bla bla bla.. They have a huge disclaimer that they won't cover many repairs. They are aware that I am writing a review and they are ok with the review, please do your due diligence before signing the contract.

Stay away from this company. Their sales pitch is extremely misleading and I was given false information regarding coverage. You do not receive the policy with fine print until you sign up, and section 10 drastically limits coverage for repairs/replacement. This is despite being told age of items covered does not matter and that up to 12K a year in repairs/replacements are covered. This is absolutely not the case. I've filed two claims thus far and both times Select Home Warranty could not find a technician. And then coverage was at a minuscule fraction of my bill to repair the "covered" items. I've wasted hours on the phone with this pathetic company, typically being "man-splained" regarding section 10 of the policy. Be warned. This company is all lip service and no follow-through. They shouldn't even be in business.

When we initially filed the claim in January 2023, Select Home Warranty sent a technician to investigate the issue, but the technician provided us with inaccurate information by stating that nothing was wrong, without any diagnostic report or plumbing service rendered. He also recommended we ignore the issue. We later discovered that the root cause of the problem was a leakage in the garage plumbing junction area, which means the SelectHomeWarranty’s original information was misleading and problematic.

Based on this website, I chose SELECT HOME WARRANTY for 3 of my properties in California. THIS WAS A COLOSSAL MISTAKE. SHW (Select Home Warranty) has an unbelievable contract which allows them to wiggle out of fixing any and every item brought to their attention.

Please read the small print in Select Home Warranty contract. Wording is tricky in many instances when comes to providing proper coverage. For example, when it states major replacements after three months, their position is three months after the initial 30-day waiting period which means you are really not covered for full replacement until four months have elapsed. Another example is when they authorize you to bring in your own service provider "to come and diagnose the issue" and you are given a "$100 pre-set Authorization limit." Then the wording changes the offer to "reimbursement is ONLY available for covered repairs." Based on the second part, they refuse payment because there was no repair, only a diagnosis. In my opinion, you are wasting your money on this warranty!!

Ed ** was my sales agent. He clearly explained the terms of Select's home warranty policy so that I could compare it with the coverage under my current home warranty policy (with a different provider). Ed also was very responsive to several detailed questions that I had regarding the policy provisions.