Select Home Warranty Reviews

I have been with Select Home Warranty for several years and never had to use them, until now. I replaced our hot water heater and they said they would send me $200. The work was done in April and I cancelled the policy in June. When I didn't receive their check by July I called them. They said they can't pay me because I cancelled the policy. Work done in April, I have an email saying that I will receive the check in May, cancelled in June and they won't pay. Also in June I called them about my Garbage disposal, that didn't work, and I was told that they would sent someone out but they wouldn't pay for installing the new disposal, so I cancelled the policy. Why have a policy that won't pay for installation? This company Stinks.

My client has given me a good amount of referral business this year so I wanted to be extra generous with this closing gift. My experience in speaking with Jeff on the phone was simple, quick, and easy. I think my clients will be very happy to receive their home warranty gift!

I reviewed the ratings for several home warranty programs and agreed that Select Home Warranty was overall the best value for my dollar. What finally sold me was the matter of fact details the representative shared with me and his accommodation to all of my questions.

My recent renewal went smoothly. I was satisfied with the customer service. As a single woman who does not know about being handy I feel more comfort having many of my appliances covered in case they stop working. My ex husband was able to look over things when they broke and I was not familiar with the way things work. Many people I know are good at youtube but I don't follow directions well, much to my dismay.

I was very pleased when I had a chance to talk with my representative, George **. He was very knowledgeable and caring about what I needed. He explained the whole system to me and guided me through the different items in the contract. I highly recommend the services from Select Home Warranty.

Customer service rep was very respectful and professional. He gave me all the information I need, didn't pressure a decision or force anything unto me. He gave me options and time to make a decision. Great interaction. I was given a very competitive offer for service that greatly exceeded what other companies in the industry were offering.

I received excellent service when I put in my order for Select Home Warranty. The representative was courteous, patient, and most of all, very knowledgeable and professional. All questions were answered in a timely manner with knowledge of the services included in the plan. I l look forward to getting my new coverage started.

Bruce ** helped me find a great plan for a price I thought was reasonable for a retiree on a fixed income. I just purchased the plan and I think it was a good investment. I'm hopeful that if I need this in the future that it will be a blessing and not a bother to get the service I'll need.

Mr. Steven ** was the representative that was my first contact with Select Home Warranty. He made me feel comfortable enough so that I was able to give my private and confidential information. Of course the true evaluation of the services will be in the future, if and when I need to access and use the warranty services.

Robert is a valued asset to the Select Home Warranty team! Promote Robert **!!

Spoke with representative from Select home warranty regarding bronze level subscription. He was pleasant, knowledgeable and agreeable. No pressure to upgrade. My in-laws had a recent service call and were extremely pleased. Because of their experience we signed up! Can’t wait for something to break so we can utilize our warranty.

Customer service was thorough and efficient. All around good service. I received a call shortly after filling out the online forms and the service person walked me through every option and very step. It was helpful and well done. I was able to obtain the plan I needed for my new home and it was a good process.

Sales person, Mark, helpful in answering questions, and quick to respond with contract information. In contacting other services, this was the most responsive with details of the contract. Contract was received in a timely manner.

My agent was knowledgeable, courteous, helpful, caring, and respectful of my needs and concerns. He is part of the reason I decided to go with Select. He was jones and stepped outside the box I feel! He addressed all my concerns and answers were helpful in my decision to go with Select Home Warranty.

Called Home insurance company to ask Belinda (our rep) to send our contract over and before we hung up the call it was in our gmail inbox. I cannot comment on the actual home warranty service yet because we just activated it. I will review the company as soon as an issue arises.

I spoke with Steven in order to obtain information concerning a SHW plan. He was courteous, knowledgeable and professional. However, he did not state his name when answering the call. I suggested that he does so in the future. When I called back for additional information, he did state his name and sounded extremely pleasant and customer friendly. I feel that the customer should not have to ask "Who I am speaking to?"

I reached out in the morning and got a text later in the day with a great rate. The customer service was good. The representative was courteous as I found my card number. He was knowledgeable and answered my questions about the policy. I also got two months free!! I would like to recommend this company. The deductible was reasonable and I was told it would not change for the 14 months for my policy.

Very fast and effective with getting me what I needed. Jake call but I was unable to take his call. He emailed right after offered me good info and a great price and even allowed me to email and didn't spam call me while I was trying to work. Very Fast and to the point getting me covered and answered all questions in a timely manner.

I was happy with the representative. He was knowledgeable. I would recommend to a friend. I liked that he answered all of the questions that I had for him and he was pleasant. He encouraged and answered all of my questions that I asked, explained the plan well. Price was fair.

I called 07-18-2023 at 8:30 AM to report that the AC unit upstairs was not working properly. The representative was very helpful and knowledgeable about what I needed to do to file a claim. Hopefully, they will be able to get to my problem quickly and get it resolved.

I have been extremely satisfied with my Select Home Warranty for the past few years. Every claim has been a good experience, the customer support by phone is always efficiently handled, with reassurance at each step of the claim process. The technicians have been top rate! I will renew my contract with Select as they have earned my trust.

Air conditioning broken. They said someone will contact me to fix it. I have not been contacted yet. It is very hot. I hope they really fix my a/c or get me a new one. I hope this whole warranty isn’t a scam. I have a feeling that they will tell me that my a/c was too old to be covered by the warranty that I purchased. I guess we’ll see what happens and then I’ll update this review

Steven ** was very thorough in explaining the service plan. He was very patient with us repeating the coverage as needed. He informed us of senior discounts we were not aware off so we will save some money. Steven made us feel that we were making a good choice by selecting Select Home Warranty. We told our daughter and she too interested. Hopefully Steven is able to help her too.

Peter the customer service rep. was very helpful. He was very careful to explain things. I did not understand the first time he explained them. He was extremely patience with his explanations. He also was very helpful as we were trying to pick the plan that would best fit my needs. I would recommend asking for Peter when calling customer service.

Very easy to work with and competitively priced. Not many people have heard of them in CA but we were willing to give them a shot at providing peace of mind for a home that is 17 years old. This is one of those things in life where you hope you don’t have to call, but when you do, one definitely wants the support, ease of use and quality service. Hoping we chose well.

AC not coming on and needed to be assessed! A technician should be coming in 24 to 48 hours to come check to see what the diagnosis is going to be! Hopefully they will be able to fix the AC and have it back working again! The company is really good about responding in a reasonable time period!

I was very pleased with the response and help I got from Sam my salesperson. He was positive and very knowledgeable about my needs and service I was seeking. I was very pleased with the pricing and specials available to me. I would recommend all to check out options and they will know this is the best choice.

My experience with Steven ** was great, he was very helpful, polite and had great knowledge of the warranty program with Select. Really gave me a great policy and a great rate for 31/2 years. I enjoyed working with him. Looking forward to working with your company. Was not happy with what I had so I will be canceling it to purchase Select. Thank you!

Very pleased with the detailed explanation of coverage and pricing. Received a competitive quote and multi year discount. Compared to a couple other offers line by line. Decided to opt-in for the 3 year program to lock in the discounts. Professional representation without pressure - would definitely recommend to any home owner.

This is the second property for which I purchased Select Home Warranty. I had to submit a claim on my first properly and all was handled very professionally and in a timely manner. My second sales rep Isaac was very professional and clearly outlined a few different options for me and helped me to find the most suitable and cost effective product for me. I already recommended them to a few of my friends.

I called in with interest in a policy and got a bargain deal superior to my existing home warranty company. I was very impressed. I did not feel pressured into purchasing coverage, but there was support for my decision with reassurance. I was given direct cell contact and email to my agent which I never had with prior provider. Very impressed with the service.

Very existing to see how this works in coming services. Will recommend to my friends and neighbors and would explain how good your service is so they may consider to order the service as well. Thank you very much. I also liked the representative that explained the detail of the service so I could make it educated decision.

I spoke with Tony G and he was professional, personable and informative. I never felt pressured and he answered all of my questions. I was quite OK with the monthly cost of this service but he advised me, without pressuring me, as to how I could save considerably more. I am very satisfied with my purchase of a Select Home Warranty.

** was professional. Friendly and knowledgeable. There was no hard sell, just information and facts. The plan is a bargain compared to my present plan, providing better, more comprehensive coverage, lower call costs, quicker promised response time and the option to choose my repair service, all for significantly less premium.

Your customer service dept. has been very good so far. The contractor you sent is totally unreliable. Usually doesn't show up at all. Repaired my A/C unit last week and it cooled for 24 hours. Have been unable to get him back. He made the repair last Tuesday and has not shown up for three scheduled visits since.

Colin was the agent who answered my call to follow up on the claim filed 7/13. Previous agent lied to me and I've waited 4 days without A/C and heat index exceeding 108 degrees. I'm 80 years old! Colin listened to the "bad service history I related" and took action. I just received an email stating a technician will be contacting me within 48 hours which is what I had asked be done by the previous agent! Thanks to Colin and if you check the phone log, the agent who took the 7/13 call should be reprimanded and given more training in proper customer relations. Give Colin a raise.

So far I was able to register the claims on phone. However, the response e-mail shows only a claim about Water Heater, but I don't see one for the A/C system. The service is still in future, so I can't rate the actual service and handling of my claims, just yet. Jury is still out on that!

Happy with the coverage. Not had to use it. Renewed for three years. Person on the phone was helpful and courteous. Talked to him about adding the pool but desired not to add it now. He said I could add the pool at any time. I asked him to send a copy of the policy and it was already in my mail.

It was good experience to talk and get idea about home warranty plan when you have no idea about how this thing works. I think Select Home Warranty does give good coverage as far as home warranty concerns and the yearly fee as well technician visit fees are comparable. The home warranty buying experience was good.

Called in a leaky broken shower/handle. After a thorough review it was replaced. I had previously replaced it. Hopefully this time it’s pros hands on and will last. From the time I called it in to the time it was serviced it was quick. The customer service rep was very courteous and efficient the response time was good. In comparison to other companies I was very happy.

Jerry from Select Home Warranty was great, he answers all my questions, and helped me to get the right warranty coverage for my home, he was also able to get me the best rate and provided detail explanation of the benefits of my policy. I got my policy documents right away and all information is clear and easy to read.

Bruce handled the signup for my multiyear service. He was awesome! Described exactly what it covered and the costs. Was very generous in offering multiple discounts making the policy very affordable! I would highly recommend discussing home warranty coverage with him! Much better experience than I have had with previous home warranty services including Sears.

So, today, July 17, 2023, we called to inquire about our warranty on our new home. We were told it was paid and we were notified an email had been sent on June 29. We never received it, so Belinda promptly resent it. We now have a copy to see if it covers all our possible needs. Thank you.

Zachary was very helpful in helping me a decision on getting home warranty insurance. He helped me with the value and learning that I could get a 3-year insurance plan. The service fee and yearly cost is lower with the 3-year plan. I will be getting a 3 1/2 years. Zachary was very knowledgeable about his product and provided me with several discounts.

Daniel was an absolute gem to deal with today. Very informative and helpful in making my decision to leave the home warranty company I was with and go with Select! A great value for the money. Love that it is a U.S.-based company and customer service reps are all in the U.S.

The CSR was helpful and polite and was able to book my claim in about 10 minutes. The CSR was NOT a native English speaker, and her English skills were not what one would hope for, but she was able to complete the claim adequately. The telephone connection was somewhat shaky as well.

Mark ** took my call. He is an excellent salesman! I now have a 6-year contract with Select Home Warranty. Thank you so much Mark for setting everything up! I feel so much better knowing my home is covered for 6 years with no price increase and the contractor fee will stay at $65.00 for 6 years.

Jake was friendly, professional, and kind. He listened to me and was helpful. Felt like I was talking to someone who cared. When he was able to beat what we were paying all the way around. I'm so ecstatic that I'll make sure to tell my friends and family. Thank you Jake.

I got a call from a tenant at my rental property that the a/c was not working. The temp reached 98 degrees in a record heat wave that is hitting Arizona. The person that took my call was thorough, professional and started my claim immediately. I am happy with the service I received.

I selected the best plan online, then I promptly got a call that resulted in me saving more money as a senior and veteran. Jake was clear with my options and didn’t pressure me to accept any certain one. It was quick, easy, and professional. I would recommend this company.

Select Home Warranty has been great so far and really glad I signed up with them. After researching carefully online for home warranty companies, I narrowed it down to Select Home Warranty as the top choice of them all in my area. Their customer service was top notch and thorough and helpful in resolving any issue I had.

I had a bad experience with a previous home warranty, but when I found Select Home Warranty I was very happy with the price they offered for the plan as well as the service call rate. Excited to see how they help with any issues that come up. After the initial price, they said they looked up my zip code and said I qualify for another discount because I’d where I was located.

I compared several home warranties and by far Select Home Warranty had the best rates. In addition to a great rate the longer the commitment the annual rate was lower. I’m so disappointed with manufacturer warranties that claim 5, 10 even lifetime warranties only to find out service calls, labor and many parts are not covered. Something I should have purchased long ago.

The agent was very thorough and carefully explained my policy renewal and offered alternatives to ensure I received the best bang for my buck. I felt confident after reviewing my policy and the agent assisted me well and answered all of my questions. I would definitely recommend Select Home Warranty to my friends and associates.

David ** was very thorough, knowledgeable and patient when relaying my options. I liked that I could pay for 3 years and get a significant discount as well as a reduction in the service fee payment amount. My experience with my prior home warranty company put in a bad taste in my mouth but I am now optimistic and working with a new company.

Easy and nice to sign up. Been looking at this type of service for many years. Finally decided to get the coverage and keep the family safe from an emergency situation. We will wait and see how the company treats us. Fred was nice to deal with on the phone. Giving him high remarks. Thanks.

I have had a couple of claims with this company and was happy that everything was fixed per the contract. Now, however, I put a claim for fixing my garage door opener, everything was sent in by the contractor and myself, and it is "still under review"!!!! It has been almost a month and calling every 3 days to check on that status. The reps are good, doing their job, but it is frustrating when you get the same answer.

It is worst home warranty service I have ever seen. Better not to have a home warranty than going with them. They never honor any of the claims and always find excuses to not service anything. All the good reviews about them are all fake. I have filed only 3-4 claims (Claim #: ** Claim #: **) with them in 5 years and they never fixed any of them without lots of struggle. Strictly NOT RECOMMENDED at all.

Appears the small print excludes the things that would normally indicate a problem, which is why I purchased a home warranty. Feeling I should have stayed with Old Republic Home Protection, based on their plan my claim would be covered.

We originally had our dishwasher break, paid 75 dollars for a tech to come out. SHW offered us 35 dollars, had to pay a couple hundred to get a new one and installed ourself. Then last month our AC went out. The condenser went out, tech said they probably won't replace it, tech was right, they denied the claim due to electrical failure. It is an electrical component. A very important electrical component to the outside. We paid 3500 out of pocket. They didn't give anything. I have escalated several times with not a dime.

Totally untrustworthy. They addressed claims that were small and again it was mostly covered by per visit coverage. When the water heater failed they just said they don't cover and now the HVAC is down and I'm trying to get an answer for last 8 days without any luck. They will just come up with reasons not to cover and wear you down with follow ups.

Honestly I couldn’t hate them more. I did the 3 year plan which was heavily discounted and I thought for sure in 3 yrs with all my major appliances being 20 yrs old I’ll make it out ahead. Well I didn’t. Plenty of my stuff broke but they don’t cover it. I’m not convinced they have ever covered a major appliance in the history of this company.

I purchased a home warranty from this company in Feb 2023. I have two appliance issues that have not been settled despite numerous email and telephone contacts. First, all the customer service is from off shore (I suspect India since all the people I talked to had heavy Indian accents (don't mean this to be racist just reality)). At times it was impossible to understand them, additionally the phone connections were not good.

The desire no stars but the site requires you to put in one. I have a rental property and the tenant's AC went out on 6/26. I called SHW to put in a claim on the 28th and they had a AC company out at the location the very next day. The unit is 27 years old and the parts are hard to find, the freon is not available to refill unit. He stated replacement. I called SHW to check status and they requested pics & maintenance records. I provided the photos immediately, but don't have any records. I explained numerous times I do not have, and we can do a conference call with previous warranty Company to get the information they need.

Could not find a technician and if they did, they were not qualified to do the job. All foreign phone reps and very frustrating. We had AC go out in the heat of the south 90 degrees and they still don’t have someone 4 days later. First sent someone who wasn’t even HVAC certified and then they cancelled at the last minute anyway.

DO NOT – I REPEAT, DO NOT purchase a policy with Select Home Warranty otherwise also known as: In Texas and Oklahoma: XPD Warranty Group, Inc.. In California: Select Home Warranty of CA, Inc.. In Virginia and New York: SHWP of VA, LLC. In Illinois and Georgia: SHWP of Illinois LLC. All other jurisdictions: Select Home Warranty, LLC. Policy #**. Claim #**.

On July 7, 2022, I signed a 3-year contract with Select Home Warranty LLC to cover my appliances. On Fri, Jun 2, 2023, I submitted a claim to fix my washer. On Monday, June 19th the technician arrived at my home to replace the parts which were sent to me by the warranty company. The technician was not able to repair the washer as the part was defective and another required part was not sent to me at all. I contacted the warranty company multiple times asking them to send me new working parts and fix the unit but do not get any feedback from them. The only solution they offered is $200 which is not enough to replace the unit.

It was a big mistake to even think about this group. Cheating and lying is their main business. After I discovered that they do not honor their promises, I canceled my membership and they tried to convince me to stay, but I refused. The AC stopped working during the heat season in Arizona and it took them 5 days to send someone, we paid him $ 100.00 for the privilege of showing up. He claimed that there was a leak in the system and it is not covered. I told them to cancel the contract. They promised to send me less than half what I paid.

Do not buy this policy!!! Reading reviews you will see all positive reviews are regarding the purchase of the plan. Never about the claims process. I have tried to claim 4 items and have been denied on all 4. A/c, stand alone freezer, well, and plumbing! The well was “covered", but I never received a reimbursement. The employees are all foreign and mostly have VERY poor English. The technicians can’t understand them and neither can I. Terrible service. I bought 3 year plan and added a stand alone freezer upon them telling me it would be covered. Then… Denied! The 24 hour service is a joke as you have to wait on hold a ridiculous amount of time!!!

Run away. I have been a customer for over 3 years. I have submitted 2 claims. Both were denied because of contract exclusions. Keep in mind that they decide what company to send out to make a decision on the reason for the failure. My last experience? My AC failed. My AC company was out that day. They reported low compressor pressures. The system would not accept freon so they diagnosed it as compressor failure. I told them to hold off on the $1800 replacement because I wanted the home warranty company to come out and "hopefully" cover the repair.

Based on my search on this Company, they have several reviews on how poor of service this company provides, calling them FRAUD and I am going thru the same issue that other have had with this "Company" from providing poor quality service vendors, to not having native English speakers, requesting a cancellation of the policy is a nightmare process between trying to understand the "agents", them making promises they will get back to you by the end of the day and not coming back to you and asking stupid and same question every time for "security" reasons. As I am writing this review, I being in a call with this guys for the 4 time over the same issue and I have 48 minutes waiting for a final resolution on my claim. Do not buy any product from this "company". You will be saving time and money.

In June of 2022, I called SHW to submit a claim for the first time since I have had my policy ( 272416951) with them since August 2021. It was found that there was a leak in my AC unit and freon needed to be replaced. They told me that because there was freon involved, there was no reason to file a claim as that isn't covered in my policy.

I attempted to claim a microwave oven that wasn't working, they came up with a clause from the fine print they can only cover 95 for new purchase. I claimed AC not cooling, they came up with fine print that it's not covered. In short I got scammed from this ruthless company that should not be allowed to do business in USA.

It took almost to get my claimed review and process for my AC repair and then they quoted payment of $150 and then said the rest was up to me. Why have a home warranty that takes that long and doesn't pay the claim. During that time they keep saying they would review and give me results within 24-48 hours only to ask for more info. Customer service keep saying 24-48 hours after my calls.

We contacted Select Home Warranty and they said they were still working on getting us a contractor to fix our system.

I purchased a home warranty from Select Home Warranty. Our furnace was leaking condensation, so I filed a claim. It was immediately denied without even looking at the furnace. When I paid for the home warranty, the representative said it covered the furnace. Wrong. They only cover what they want to cover. They are rude, and very misleading. We have had numerous home warranties over the years and this one has to be the worst. Save your money!

I have been a loyal Select Home Warranty customer for years, so imagine my disgust and disheartenment that I have had to contact you to complain about the manner in which my recent claim has been handled. Moreover, my attempts to resolve this issue over the last week has proven futile, which is why I have had go to this level to request immediate intervention. I want to preface this complaint letter by advising that I am a disabled elderly woman who is recovering from major reconstructive surgery due to an orthopedic trauma, so this current sequence of events which has transpired have been made worse, due to my current physical condition.

I signed up for a Select Home warranty last year. The first time I submitted a claim regarding the AC unit not cooling enough. This company has no website where you can check the status, they never sent any email regarding their decision as well as the status of your claim. After multiple follow-ups, they simply closed the claim without any investigation or justification for not addressing the repair. Please do not get trapped with 3 years lowest cost bla bla bla.. They have a huge disclaimer that they won't cover many repairs. They are aware that I am writing a review and they are ok with the review, please do your due diligence before signing the contract.

Stay away from this company. Their sales pitch is extremely misleading and I was given false information regarding coverage. You do not receive the policy with fine print until you sign up, and section 10 drastically limits coverage for repairs/replacement. This is despite being told age of items covered does not matter and that up to 12K a year in repairs/replacements are covered. This is absolutely not the case. I've filed two claims thus far and both times Select Home Warranty could not find a technician. And then coverage was at a minuscule fraction of my bill to repair the "covered" items. I've wasted hours on the phone with this pathetic company, typically being "man-splained" regarding section 10 of the policy. Be warned. This company is all lip service and no follow-through. They shouldn't even be in business.

When we initially filed the claim in January 2023, Select Home Warranty sent a technician to investigate the issue, but the technician provided us with inaccurate information by stating that nothing was wrong, without any diagnostic report or plumbing service rendered. He also recommended we ignore the issue. We later discovered that the root cause of the problem was a leakage in the garage plumbing junction area, which means the SelectHomeWarranty’s original information was misleading and problematic.

Based on this website, I chose SELECT HOME WARRANTY for 3 of my properties in California. THIS WAS A COLOSSAL MISTAKE. SHW (Select Home Warranty) has an unbelievable contract which allows them to wiggle out of fixing any and every item brought to their attention.

Please read the small print in Select Home Warranty contract. Wording is tricky in many instances when comes to providing proper coverage. For example, when it states major replacements after three months, their position is three months after the initial 30-day waiting period which means you are really not covered for full replacement until four months have elapsed. Another example is when they authorize you to bring in your own service provider "to come and diagnose the issue" and you are given a "$100 pre-set Authorization limit." Then the wording changes the offer to "reimbursement is ONLY available for covered repairs." Based on the second part, they refuse payment because there was no repair, only a diagnosis. In my opinion, you are wasting your money on this warranty!!

Ed ** was my sales agent. He clearly explained the terms of Select's home warranty policy so that I could compare it with the coverage under my current home warranty policy (with a different provider). Ed also was very responsive to several detailed questions that I had regarding the policy provisions.

So after this kid offers me what's supposed to be a great deal on a three year home Warranty plan and tells me how I'm covered top to bottom they have screwed me the both times I have needed them. The first time my heating system stopped working in January. If we didn't have the fireplace we would have froze to death or we would have had to spend money on a hotel. They kept telling me that they couldn't find a tech to come out. I must see at least three to four HVAC service vans go by every day. Turns out I ended up fixing it myself with a little YouTube help.

Select Home Warranty is a complete scam. In big on the front of the policy it says water heaters are covered. I put a claim in because my water heater was leaking and they sent someone out that said it needs replaced. I was denied the claim because they don't cover leaks. According to my plumber 95% of the problems with water heaters are leaks. So they are covering only the $5 repairs you can do yourself. Well that was my fault for not reading the very, very fine print on page 39 of the contract. However, they should not have sent someone out which I had to pay $60 for if they knew my water heater was leaking and it wasn't covered. They are a complete scam. Do not use them.

Avoid like the plague! We - and even more so our guests, have dealt with the joys of having a broken heater/AC in the guest area of our home. The fact that three of our guests thus far have had the pleasure of experiencing it speaks volumes about the efficiency of the company we've entrusted our home warranty to. We reported the issue over four weeks ago, and they've shown an exceptional commitment to procrastination in addressing our claim.

This company is a scam. They advertise, market, and sell to you the false idea that if anything goes wrong in your home they will reimburse you for the full cost of the issue or damage. This is so far from the truth. My hot water heater stopped working in the middle of winter. First of all, it took them over 2 weeks to "resolve" the claim (they advertise 48 hours to resolve claims), and their version of resolving the claim was to offer me $300 on a $5,000 repair. Have you ever lived through a cold winter without hot water for 2 weeks??? When I complained and threatened to cancel, they offered me $400. When I threatened again, they offered me $500. This company is a scam. STAY FAR AWAY!!

SHW contracted a company to repair my electrical problems with 2 switches and 1 outlet, but after 2 hours the same problem occurred which also caused problems with my dimmers. The company refused to repair my dimmers and SHW too because they’re designer decoratives, however, the problem occurred when the tech thought he fixed my problem which caused my dimmers on a completely different wall to become inoperable. The dimmers had been working for the past 5 years which meant they were working prior to the tech arrival. The tech couldn’t tell me what the electrical problem was as he packed up. When I called the electrical company, they told me the tech didn’t know how to repair the dimmers.

When I was sold Select Home platinum service. I was told they would help cover the cost to repair or replace my appliances, hot water heater and hvac system. My hot water heater went out and I was told you have been approved for a cash reimbursement in the amount of $175.00, which you may use towards repair or replacement of your current unit. After a Review of the information and diagnosis relating to your claim, it has been determined that the cost of repairs exceeds the current value of your unit. In the event the repairs or replacement exceeds this amount you will be responsible for the balance. So instead of helping me repair or replace the unit they are giving me the depreciation value of $175. This is a total scam!!! Do not buy this warranty service!

I took out a policy in 2019 and in the last 4 years this is only the second time I have had a claim. My AC unit has a Freon leak and the the whole condenser and evaporator have to be replaced at a cost of 6800. Select Home Warranty denied my claim as they apparently don’t cover freon leaks. The last time I had a claim on my AC as well the compressor had gone the compressor was still under warranty so it was replaced for free but the labour was 1200 dollars which again Select denied the claim. They are just a huge scam it would appear. They will think of any excuse so as not to have to pay out. Please don’t fall for this like I did.

I had a terrible experience with Select Home Warranty. When I signed up, they didn't inform me that I would need to provide a record of maintenance for the previous three years. And when I tried to file a claim, they always declined it, even though I had followed all of their procedures. It was frustrating and disappointing to deal with such an unprofessional company. I do not recommend Select Home Warranty to anyone looking for a reliable and trustworthy home warranty provider. They are scammers who will do everything in their power to avoid paying out on claims. Save yourself the headache and stay away from this company.

Made promises in regards to home warranty, never followed thru on commitment. Repair was diagnosed by vendor, they sent out. He spoke to them on the phone in my presence on speaker phone, then contacted me, indicating they had to do a review. But they told him they would reimburse me for $75.00, which I heard. Once approved, they would send a check.

Select Home Warranty is a scam. Worst service ever. Every time I tried to use them I ended up hiring my own technician and pay out of my own pocket. Even for minor repairs the process of sending someone and get approval took so long. Technicians they sent tried to cheat me, and they don't show up on time or never show up. At one instance, Select Home Warranty approved to pay $2000 for AC unit replacement which I proceeded to replace but later they reduced to $650 and still after one year I have not received it. I tried to cancel my policy but they are refusing to send the money back. A total fraud.

They can't fix the electrical in my detached garage, they can't replace the water line on the back of my refrigerator, they can't repair the valve on my pool heater. They seem to be useless. I paid a whole year in advance and added additional coverage for septic tank and pool. They said the garage was separate from the house. They said they didn't cover water dispensers and when I called back to clarify it was my refrigerator, they then said they don't cover condensers, I explained it's the water line leaking on the back and they still denied my claim. My last claim was for the pool heater and a tech came out and eventually called someone and they told him it was the gas valve and they needed approval from the warranty company but I also got denied because they don't do valves. I still had to pay the tech fee. I am so disappointed and would not recommend them at all.

I became a Select Home Warranty customer on 4/5/2021. I purchased the Platinum plan, paid for in full, upfront. My plan ran from 4/5/2021 - 11/5/2024. The policy cost me $1049. My service fees were supposed to be only $60. All of this is written in the policy. I have only tried using the policy twice late last year 2022; both times, they never honored either attempt, by not sending a provider at all the first time, or sending one who ripped me off for a made-up service fee in cash, which was supposed to be free (because of the first mess-up).

Very inadequate service. They claim to repair or replace a covered item. However, it seems to be their preference to decide to replace it.... Then they subtract depreciation based on age of the appliance or system, and offer a very nominal amount towards replacement. When discussing the contract upon selecting this warranty company, they never shared that their amount of replacement would not be the fair market replacement price. They've done this to me 3 times. Only gave me $75 towards replacement of garbage disposal, $90 towards replacement of built in microwave, and now they are offering $210 towards replacement of hot water heater, which will cost approximately $1500 to replace. They also require you to pay a deductible to the repairman, which for me is $65. But they are also subtracting a $65 deductible from the minimal replacement offer.

Select Home Warranty is not recommended. I was told by the sale rep that there is a 30 day waiting period before a claim can be made. My garage door opener stopped functioning just over a month after I enrolled. A technician was arranged by then to come but when he called in to give an estimate for the replacement of the motor the claim was denied as they said I was within the 30 days period. Apparently after the first 30 days the warranty is effective. After that you have to wait another 30 days to make a claim. This was never disclosed to me when I enrolled. I had to pay the $75 for the deductible as well as the full amount to replace my garage door motor. Needless to say I cancelled my enrollment for which I had to pay another $75. Not a company one should deal with!!

I purchased this contract in December 2022, paid in full for three years, I placed a claim for washer and the tech came out and didn't repair the washer, call him back the next day and he stated he would come back and never did, called the company and they said they would send out another technician in 24 hours. Never happen... Had to call back and still no technician. Called to cancel my policy.. Talked with several people who didn't cancel the policy..One person said the policy was cancelled and never sent email confirmation, they give you the runaround if you want to cancel,,,put you on hold,,transfer you to different people...Still don't know if is cancelled....Run from this company..If you paid by credit card contact credit card company....to get your refund...Never had such a bad experience!!!! Don't trust what they tell you..

Select Home Warranty does not stand by their promise of 2 - 4 business days to service your claim once you file the claim. I submitted a claim for my furnace on January 21st, 2023, and today is January 31st, 2023. The company claims that there's only one contractor in my area to service my claim. Unbelievable!! The contractor they sent out originally never showed up and now they want to send the same contractor back out. This is unacceptable!! Let me also state that this isn't the first time I've had this problem with this company; my water heater for an example - water all in my garage and I was told I would have to wait until they found someone in my area.

This company is the worst. They took 4 days to get a technician out for a bathroom clog. I advised them that I had one bathroom and needed it to be prioritized. They finally gave me a number for plumber. I called him and he said that he didn't not work with them and had not worked them for years. They continued to book jobs with his company and not letting the customers know that he would not be coming. I ended up using his coming out-of-pocket.

I have a claim for a dryer started on 11/5/22, it is 1/27/23 and nobody has come out to fix the dryer. I have contacted them many times including the salesperson with nobody coming out. The last time, they said they would escalate the claim, nobody came out. We had to go to the laundromat to get our clothes dry. We had family visiting and we finally went and bought a new one; we were so embarrassed. This is the worst customer service I have come across in the last 60 years. Very disappointed!

DO NOT CONTRACT THIS COMPANY. IT IS A SCAM. They claim to repair or replace your appliances or repair your home electrical, water, HVAC systems with only a $60 dollar fee after paying over $10,000 for the membership. Then they do nothing. They are non-responsive and when you get someone on the phone, they speak a very limited English. There is no supervisors that you can talk to. No return call when they promise to do so. No urgency in handling your issue. Every claim I submitted was denied. Even when it was within their standards. I had to file several complaints with the BBB to get their attention. Even so, the resolution was not satisfactory. DO NOT BUY SERVICES FROM THIS COMPANY: SELECT HOME WARRANTY.

Do yourself a favor and avoid this company!!! I have had the plan for 2 yrs now. Took the Premium plan that is supposed to cover everything. They will lure you in with discounts to lower yearly premiums, talk you into a multi year plan, then deny every claim. They use very deceitful advertising. NOTHING, no repairs are covered. They find a way out of every claim.

I was contacted by a sales representative after inquiring about the service contracts. I made it clear to the sales representative that my current service contract expired in December 2022, so the Select agreement needed to specify a start date of January 1, 2023. I paid upfront for the annual contract, and when I received the agreement via email, it had a start date of 11/15/2023. I sent an email to the sales rep who sold me the service and asked him to revise it. His attitude completely changed from being kind and professional to rude and arrogant. This was a RED FLAG, so I notified my credit card company and filed a dispute. I called the billing dept. for Select and explained that the agreement needed to be revised or I would cancel. They emailed me a revised contract with the correct date.

In our direct, multi-year experience with Select Home Warranty as customers, we could not ever recommend a company of this poor stature. They may be under the wrong impression that they do not have educated or decent people as customers. With that said, they have attempted to charge us for LABOR costs in addition to a regular copay costs. Meaning, for the item we needed to have repaired, it would have cost more than double the cost, just to go through Select Home Warranty, rather than your own contractor. Of course, this is certainly against any contractual agreement because a copay is all that contractually required for the item at hand, but they will certainly attempt to mislead first, fix later with great delays.

Do NOT use this company! I have had home warranties with all my new homes. This company is the absolute WORST! It takes an average of 50-60 minutes to actually speak to someone, located outside of the US, then when you get them they just read off a screen & are unable to answer any questions outside of what is on their screens. They never have any of their "contractors" available so after 5 days they will allow you to get your own BUT other company has to call Select to speak with the authorization department while in the home & prior to any work being completed. I have experienced this to take upwards to one hour minimum. No plumber, electrician, etc. is going to wait that long for approval. So they either leave or you pay & cross your fingers it will be reimbursed.

Jonathan was very fair and helped me in finding a plan. Select Home Warranty is a top company I selected to cover my home and the experience was very good. In addition, Jonathan was instrumental in meeting my needs for the coming years.

He was very helpful, answered all our questions. Explained the plan. Told us about the 3year plan that it could be transferred to the new owners if we do not buy a new house. He also told us about the local company you use and about the roof repair.

My initial contact with Sam was very pleasant. He answered all of my questions and most importantly, he was not pushy. He explained all of my options and helped me find the best discounts based on my qualifications. I did call other companies and got pushy salesmen that insisted on signing me up immediately. Good job Sam.

David was very helpful as a sales associate. He was not pushy, helped me get a great deal, and answered any and all questions that I had. He was knowledgeable, friendly, and followed up on his word. I would recommend David to a friend, 10 out of 10.

Connor was extremely helpful and extended me the best policy to meet my needs. Highly recommend him. Best policy after my research of other policies and recommended the best deal for me. Did not pressure me into any service. Understood my limitations as far as my budget and willing to work within it. Very pleased with Connor.

The customer rep that received my call was quite friendly yet quite professional. After receiving the service that I needed she assured me that it Tech rep would be contacted as soon as possible and that I would be notified by email as soon as one was available.

So far, I received a great price and coverage from Select. Compared to others, they seem to be the most competitive. My salesman was very good and got me a great deal with the coverage that I need and expect from home warranty.

We have used Select for a couple years now and have a pretty good service with them. We will definitely consider them when we renew our home warranty. Although the coverage is not as extensive as other home warranty companies, the better price helps make up for this.

My first phone call to Select was informative and very courteous. The gentleman I spoke to was very easy to understand and answered all questions I had. The one question I meant to ask was is there a limit to how many times you call? Can they cancel a policy. I have heard excellent reviews from neighbors who recommended them. Follow up has been great.

Good customer support, knowledgeable representative, plan was what I was looking for, easy to get in touch with, called back, answered all questions, can use own contractors, rated high in Google search, will see how plan works when and if it's needed.

Lucas was extremely helpful in helping us choose the right coverage for us. I felt it was very professional yet friendly and I appreciated going through all the options available to me. The process was very simple to initiate and he answered all my questions.

Great service that delivers peace of mind to a new homeowner. After buying a home and doing lots of renovations, the last thing I need is an appliance breaking down or plumbing and electrical issues. This warranty is thorough and the customer service is friendly and informative.

I was highly pleased with the service I received from Eric **. He was very professional as well as knowledgeable about the Service I was about to receive In this contract. The price at receive Was reasonable. I've never used you before but I believe I will be happy with the service.

Steven was very knowledgeable and polite and went over the items that were covered line by line. Even went so far as to let me know I didn’t need an option. He did not try to sell me something that I didn’t want or need. Great guy.

I am very happy with the value of the services being provided. Customer representatives were very helpful and informative. Would definitely recommend to friends and family members. I was with another company and wasn’t happy with their services. Glad I found Select Home Warranty.

Select Home Warranty is ranked the top home warranty company in the Austin area, and their customer service lives up to their rating. Very knowledgeable sales representatives who take their time to answer all questions about their services. I would recommend them to anyone looking for a comprehensive warranty on their home.

Ryan was able to help me get all set up at a great price! The process was simple, quick, and painless. I am happy to have my home warranty in place for the next 13 months. Thanks so much for your personalized approach!

I was shopping for many other places, this is one of the best services I ever had, great team, very quick responses, VIP services are the best, best thing to choose for 5 years + one additional years free, good luck.

Thought I would renew for another year; first year it was difficult trying to get service and or contractor; will try Select one more time. If this new year doesn't work out will go with American. Trying to get service and someone to come out in my first year was difficult after several calls. Hopefully this new renewal will be better.

Elliott was great to speak with. Honest and easily answered my questions. Make me laugh a few times too while spending a lump sum. :) I haven't had any claims so I can't really comment on the value and coverage fields (5 star) below.

The person who renewed my contract went the extra effort to secure a good deal for me, and I appreciate that. I do NOT appreciate being hounded on the phone prior to my calling. I received no fewer than 3 robo calls a day for weeks on end, including holidays. That nearly made me switch to another service.

Jeff was an excellent salesman who answered all my questions clearly. He was very patient and I think I got a great deal. I just hope personally that I receive all the great incentives he offered, especially those not listed in writing.

Select Home Warranty made it very easy for me to renew the contract and gave me very good options where I can save money. Isaac from SHW was excellent in explaining all the important details and the discounts that I could get, the process was very fast and easy and I got few months free.

Repair was done on 12/30/22 and system did not work again. Tried few times with other operator but did not resolve the issue. This operator is prompt and helpful to escalate the issue to their office, and technician has been assigned promptly.

Washer covered by policy starts acting up. I place a claim. Select Home Warranty sends out technician that states the master control panel/circuit board is the issue and replaces it. I'm charged $65 for tech to come out and then another $25 as the warranty only covered $500 and the master control panel/circuit board was ~$525. Washer still acting up after replacement, so I reach out to the technician who states it could actually be the lid/control panel. Reach back out to Select Home warranty who say the lid is not covered. I ask them to take back the ~$525 circuit board out since that apparently wasn't the issue. They refuse.

Ryan ** was wonderful. He returned my call within seconds, was very informative, and had several affordable options. Very pleased with his service as a new customer. I hope my interactions with all employees over the next few years are as easy and pleasant.

Great company. Easy to work with. Included everything and gave a great price. When we paid in full for three years we got 6 mos free. Very happy we don’t need to worry for years to come. Very happy. We did shop around. Definitely best price.

We are very please to have purchased the Platinum Care coverage plan with Select Home Warranty. The representative was very knowledgeable and helped get the best price. The coverage for the appliances, etc. are great. All my questions were answered immediately.

Lucas was very helpful and informative. He clearly went over the plan and various options in detail and was able to explain the advantages of each. We was not overly pushy, but did sell his products well. I would recommend this company to any new home buyer.

My experience with your rep Alan ** was good. He explained the policy coverage in detail and answered all of questions. He was very courteous and provided detail and all incentives clearly. Also, provide the service detail in my area.

I have renewed my policy in anticipation of large upcoming claims. In the past year, I had a couple of claims denied, one was very large. I had to replace my swamp cooler (a version of central air that can be used in very low-humidity areas, like deserts). The cost to me was $4500, substantially less than a central air system would have cost. While SHW would have covered central air they did not cover the swamp cooler. Another claim that was denied was for the ice maker in my fridge. I was told that while the fridge itself was covered the ice maker was not. This was a much smaller claim (about $250 including labor), but it was denied. I had a couple of small claims that were covered and that pretty much let me break even on the cost of the policy. So even if I only have small claims in the coming year renewing will have been worth it.

Fred was very knowledgeable on home warranty coverage and helped us select a plan to make sure our home is protected should we need it. We only purchased homes from the builder, so wanted to make sure we were protected In case any large items need repairs or replacements.

Crooked business practices. Denied claims due to accidental wrong information selection during claim process. They just want your money but leave you high and dry when it comes to holding up their end of the deal. Can't speak to anyone who you can understand and can't talk to a manager or higher up. 1/2 the time they don't get the info you emailed to them. They never communicate with you. You always have to communicate with them. And lastly they pay you in free months service for good reviews. All of their good reviews are paid for by giving free months service. Non are actually good reviews by actual customer that I can fine. Don't walk run from this company

Steven was knowledgeable and very responsive to my quesitons and worked hard to get me the product I needed at a price I could afford and with the services I wanted and more. I would definitely recommend this company and Steven to someone looking for a home warranty!

I called for a cost to speak with someone about becoming a Select Home Warranty customer on behalf of my mother. The sales associate was very informative and provided information about the service, to include information about the sale that was ending in less than 2 hours. This was the first Home Warranty company that I called, and I planned to call others. --After speaking with the sales rep, I decided that I would purchase. After signing up, I called my sister and told her about Select Home Warranty, the sale and my experience with the sales rep. She decided to get the service. I called again and signed her up.

Great Customer service and Good Rates. I was able to get everything set up in 15 minutes and was provided with the best rates. I was provided the multiple options with different terms, all valuable options. They walked me through the pros and cons of each one and helped select best option.

I placed a call to the Select Home Warranty service center for basic information and to inquire about service areas and procedures necessary to file a claim. After discussing all options, including benefits for paying more than one year's coverage in advance, I decided to purchase coverage for one year. Our phone conversation was not brief, as we spent 22 min. talking for me to gather all necessary information to make a decision.

DAVID WAS HELPFUL, KNOWLEDGEABLE AND FRIENDLY. He was a delight to work with. He explained all option and found additional savings for us. I appreciate his working to explain all options. Thank you David for your expertise and skill and soft sale approach.

The customer service representative of Select Home Warranty who contacted me was warm, friendly, and professional. I appreciated him taking time to answer all my questions, especially since this was my first time purchasing a home warranty service. While I know his desire was to make a sale, he never came across as “salesy.” His focus was on how he could best meet my needs with a home warranty service. Yes, I did purchase my first home warranty service from him.

I have been unhappy with my current service provider. The sales representative for Select Home Warranty was very helpful, informative and thorough. He explained the costs and benefits, and even offered additional incentives if I became a customer. I was pleased with his offer and signed up.

My customer service rep was knowledgeable and very helpful. He was able to help offer me an affordable option with the coverage I need so that I could get my policy started immediately - without pressure. I would definitely recommend them to a friend.

I was very happy to sign up with your warranty company. The prices were competitive and the customer service from Peter was reliable and efficient. I’m very confident I will have a great experience when the time comes that I need to use the warranty.

Very helpful and very knowledgeable. I didn’t know what I really wanted for the correct price that I felt comfortable with the price within my financial budget. He was very professional in his approach in assisting me with the best possible value for what my family was looking for.

Great experience as a new customer. I didn't have the time in the new year to spend on the phone, so my rep did all the legwork online and made it an easy process. Would highly recommend. I would change the frequency of the phone calls once I inquired online for a quote. It was a bit much at first with the robocalls.