Select Home Warranty Reviews

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About Select Home Warranty

Select Home Warranty offers warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. The company does not cover commercial properties, residential properties used for business or foreclosed properties.

Visit www.selecthomewarranty.com
Pros
  • Transferable warranties
  • Roof coverage available
  • Frequent discounts
  • Claims service available 24/7
Cons
  • Some reports of delays in service
  • Service call fee due every time a technician visits
  • Not available in IA, NV, WA or WI

Select Home Warranty Reviews

Over 10k reviews since 2013

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    1 featured review
    How do I know I can trust these reviews about Select Home Warranty?
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    Page 22 Reviews 3835 - 4035
    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed Dec. 11, 2021

    I decided to get a home warranty based on experiences of other homeowner friends. I did extensive research and decided on SHW. My sales rep was excellent at his job and covered all of my concerns. I haven't used the service yet, but am happy with the price, coverage, etc.

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    Tech

    Reviewed Dec. 11, 2021

    I was pleased with the person I spoke with. I explained what my problem was, and she understood what I needed. I have had to contact Select Home Warranty before, and someone was sent out in a timely manner. I did tell her not to send out someone from the company that came out before.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 11, 2021

    The salesperson was very patient in answering many of my questions. Suzanne ** and I are very satisfied that led us to feel confident that Select Home Warranty is the best choice. We are looking forward to having positive experiences with your company in 2022-2027. Thank you very much for your accommodating our needs over the videophone through Sorenson sign language interpreting services.

    Blessings,

    Jazmine and Suzanne

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    Verified purchase
    CoverageTechPricePunctuality & SpeedStaffRates

    Reviewed Dec. 11, 2021

    Having used the warranty the past three years, I have been very satisfied with the speed and efficiency in which each problem was solved. This is a renewal policy. The contracted repairmen are courteous and know their business. The price is well worth it, compared to other companies. Please do your homework.

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    Verified purchase
    StaffRates

    Reviewed Dec. 10, 2021

    Sam ** was friendly, extremely knowledgeable, and very helpful. It was a pleasure. He helped us to get a very good plan at a very good rate. We look forward to a great experience with Select Home Warranty Company. There is really nothing more I can say, except that Sam made it a great experience.

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    Customer ServiceContract & TermsTechPricePunctuality & SpeedMaintenanceRates

    Reviewed Dec. 10, 2021

    Called 2 weeks ago to report a heater issue. At that time, Select's choice of repair company rejected the request. I called Select to report the repair company decline of repair appointment. Select said they would call another (gave me a choice of finding my own repair co to respond and have them call Select to approve repair. I opted Not to do this because I could see a company showing up, rejecting Select's price and that repair company charging me for a service call).. Select told me it would be 1 -2 weeks to get someone to my house. It's been 2 weeks, called select and the process is starting again... We'll see if repair people are willing to work with Select...

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    Verified purchase
    TechStaff

    Reviewed Dec. 10, 2021

    Employee George ** did a great job answering all my questions concerning Select Home Warranty program. It is my first home warranty contract and George made the process very simple. Hopefully, Geroge will be around a long time since he is an asset to your company. As a result, I purchased a 5 year contract. Thank you.

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    Verified purchase
    Customer ServiceMaintenance

    Reviewed Dec. 10, 2021

    The customer service people have really been great and they have been trying to get the service people to come out. The service company are not working with Select Home Warranty. This has been going on for over a week. Select Home warranty keeps right on trying to get this solved.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed Dec. 10, 2021

    The Select Home Warranty team contacted me within 2 minutes of my inquiry for home warranty services over the phone while I was still online filling out the questionnaire for a quote. Now that's fast response service. In addition, the rates they provided me were unbeatable; especially, the extended warranty package options that I qualified for as a military veteran. Overall, this is the type of service I would expect from a company that I want to standby me in the event I need support for my home.

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    Verified purchase
    CoveragePriceStaff

    Reviewed Dec. 10, 2021

    I Ordered Home Appliance Warranty- Representative was very Knowledgeable - Efficient - Courteous. He explained several options to reduce the annual costs of the appliance warranty. Additionally, he offered monthly or annual programs, and even added roof leak coverage at no cost. Great Experience. I would make this purchase again.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2021

    I spoke to Jonathon for about 30 min who shared tons of information about the organization. He was very patient and accommodating. He went over average service times and the companies that Select Home Warranty works with. I'm very impressed! I had a multitude of bad experiences with AHS, my previous home warranty company and it is refreshing to know that the customer is valued at Select Home Warranty. Their awards seem to speak for the service you'll receive!

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    Verified purchase
    Customer ServicePriceOnline & AppRates

    Reviewed Dec. 9, 2021

    The call was a bit used car like, however, in the end we got what I believe to be a very good deal. Once I filled out the online form, the phone rang immediately. Not what I had hoped for. After a few minutes on the phone the price came down significantly on the multi-year deal. I hope the ongoing services is acceptable.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingRatesHonesty & Transparency

    Reviewed Dec. 9, 2021

    The rate was really good which is why I went with this company but I will say they were pretty pushy. I received multiple calls and emails and it was honestly pretty overwhelming. But I got a great rate so I called to lock it in. They did have good customer service but again on our last call they tried to sell me more years of coverage.

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed Dec. 9, 2021

    Very easy and simple to complete the purchase process. Elliot was diligent, thorough, informative and patient. Took the time to answer all my questions and provide numerous options. It is comforting to know service calls will be handled within 24 hours. Great to deal with on this beginning contract and have high hopes for service when and if needed. I am pleased so far and would recommend them to anyone based on my experience.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed Dec. 9, 2021

    When I initially called Select Warranty, I had no idea that I would have the privilege of speaking to Steven ** who was very easy to contact and work it. He respected and understood my position regarding a new warranty company and made me feel very welcome and answered all of my questions. He offered me a very nice 3-year warranty package at a price that I could not refuse. I will definitely recommend my friends to Select Warranty. Michael.

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    Verified purchase
    TechSales & MarketingStaff

    Reviewed Dec. 9, 2021

    I came from another provider who I wasn't happy with and researched many other companies. Select was not the cheapest but they did not pressure the sale or try to contact me multiple times a day like their competitors. Overall I was happy with the purchase and hoping that if I need service they are as responsive to my needs.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Dec. 9, 2021

    Very helpful customer service. Got it for a very good price. I am a new owner So I haven't come across with any issues yet. I will have to see their service If I get any issue. Purchasing the policy was easy. Customer care explained me clearly about the policy and it was quick. And the extra 2 months is an added benefit and the roof coverage is free which made me to go for this company.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2021

    The home heater is not operating. The thermostat is set correctly for heat and the fan is operating but there is no heat. I have tried various settings of the thermostat and tested the system many times with no success, 50 words. So far Home Select has been very helpful and easy to work with, I hope this will continue as they provide excellent service.

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    Verified purchase
    Customer ServiceSales & MarketingHonesty & Transparency

    Reviewed Dec. 9, 2021

    I work for a Real Estate company in Texas. Our client chose to use your company for their home warranty. To be honest, I had never heard of it. While on the phone to order theirs, I decided to sign up for my personal home. I received incredible customer service. Very clear answers to all of my questions, and no pushing for extra sales. I am impressed! Thank you for your great customer service!

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRates

    Reviewed Dec. 9, 2021

    Great customer service and best price in the area. Had the most options and discounts compared to competitors. The call was quick and easy and they didn't give me the runaround like other companies do. Also had the most coverage for the least amount of money and I compared to about five other companies. Five stars. Five stars. Five stars. Give them a call.

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    Verified purchase
    Customer ServiceCoverageTechMaintenanceFollow-Through

    Reviewed Dec. 9, 2021

    The computer to the pilot of the Gas AC was not operating.... The Repair personnel was polite, clean, and wore covering on his shoes when entering the home.... He called before he arrived on time as promised, and had to go to get the part and then he came back and called first.. Lots of notice, it only took a couple of days... I was very happy... Thank you Christal. I would recommend this company to any of my friends and others..

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2021

    Very happy with the deal I received. Agent was very helpful and quite informative. He helped me through the process and was extremely helpful in answering all my concerns. I am sure it will be a very positive experience. The services provided were more than I has expected especially the sprinkler system.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Dec. 9, 2021

    The enrollment process was very fast and the representative was friendly and knowledgeable, he answered all my questions. He was never pushy to get any additional products, he explained the coverages and different types of packages that the company offers. I will highly recommend this company, great customer service and the best of all is they do not take that long to answer the phone.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Dec. 9, 2021

    I started the process online but then called to ask some follow up questions. Select was one of the higher rated companies in my search with initially a better price and value. Speaking with representative Fred **, I found he was very knowledgeable, courteous, and professional. He allowed me to leave the conversation and call back after reviewing with my husband and was never pushy. Highly recommend based on initial contact.

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    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Dec. 9, 2021

    This is day 4 with no hot water!!!! Have not heard from plumber, have not heard back from anyone!!!! 4 days without hot water is unexpected, from a legitimate insurance company. What's up???. It's the bottom of the 9th with 2 strikes against you, please don't strike out! If you would like me to sign up for next year, I would suggest you respond!

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    Verified purchase
    CoverageTechPriceStaff

    Reviewed Dec. 9, 2021

    Barry was very helpful in describing how the service works, as well as the available incentives to extend contract life. I elected for the Platinum plan, as that seems to provide the best match for my needs, and includes coverage for potentially expensive appliances, as well as the HVAC system. I'm looking forward to having Select Home Warranty be my safety net against large unseen expenses!

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    Verified purchase
    Customer ServiceTechPriceCoverage Limits

    Reviewed Dec. 9, 2021

    I've had Select Home Warranty for 2 years. I have used them twice and my experience on both was very satisfactory. Also, when I spoke to Zachary to renew my contract, he offered me the best plan that will give me maximum benefit in terms of cost. He offered me a 3 yr. plan with 6 months free which cost less than if I get a one yr. plan. Also, the service call fee was lower.

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    Verified purchase
    CoveragePriceStaff

    Reviewed Dec. 9, 2021

    Great protection From a thing that can happen with the new home purchase. You hope to never need them but if I do I'm glad I have them. The cost for extra protection is pennies compared to the benefits. And even roof leaks are covered, how awesome. My salesman was patient and knowledgeable. I signed up for three years of protection.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 9, 2021

    Seven ** was my phone rep. Very courteous, prompt and knowledgeable. Offered additional savings that were not originally offered. Patient when I had to get off the phone to get info from my agent and lender. Called back later and we completed the transaction. Of course, this is day 1, so look forward to seeing his, and his company, Select Home Warranty, customer satisfaction down the road. Hopefully, won't ever need help. Bob

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    Verified purchase
    CoverageStaff

    Reviewed Dec. 9, 2021

    Moe ** was very knowledgeable and help me by answering every (?) that I had and trying to make sure I chose the right policy for us. My husband is 76 and I am 67 and this is the 1st time we have ever purchased a Home Warranty. We plan on moving sometime this year and I wanted to make sure we could transfer the policy or move it to the New House.

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    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Dec. 9, 2021

    I signed up today with Select Home Warranty & I spoke with Sean. Sean was extremely friendly & helpful over the phone. He provided me with much details on the plan I purchased. The plan I signed up for was worth the price & covered the items I was looking for. I look forward to working with Select Home Warranty & I hope I have a better experience compared to the last home warranty company that I dealt with.

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    Customer ServiceTechRefunds & Payouts

    Reviewed Dec. 8, 2021

    By far, the worst experience I have ever had with a warranty co. I have a claim open since 4/21. They cannot even find my last contact on 11/9 with Thomas referring me to an Aman Plumbing. The voicemail is full with this company and nobody is calling me back from them. I get cut off when I call them. All I get is excuses. They are horrible. You are wasting your money with them. They even have to search hard to get a plumber (should be very easy) in Orange City Ca. This is because they pay them way below what a good plumber would get. Again, buyer beware!!!

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    Verified purchase
    CoveragePriceStaff

    Reviewed Dec. 8, 2021

    The representative was courteous, knowledgeable & help me to find the plan that would work best for us. Their coverage was very complete & competitive. They included features such as roof damage & a deductible that was very reasonable. They also offer multi year plans to save additional funds. I would recommend Select Home Warranty for your coverage needs.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 8, 2021

    No order number yet. Great service from Mark **. Ordered home warranty on first call. Personable, professional, friendly and knowledgeable. Got all info quickly and signed up right away. Nothing more to say; nothing more to say.

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    Verified purchase
    StaffCoverage Limits

    Reviewed Dec. 8, 2021

    Select Home Warranty was the best option available. I got a great deal and the representative was patient and thorough and answered all of my questions and I asked a lot of questions. I also was very happy with the service fee. It is much lower than most companies. Great company!

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 8, 2021

    Just signed up with this outfit. Features and benefits were explained fully and our questions were answered completely. Our coverage does start for a month, so I can’t comment on service quality. But, based on this initial contact, I’m confident any service calls will be handled to our satisfaction. So far, so good. Will review again after our first service call.

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & Speed

    Reviewed Dec. 8, 2021

    Moe was really terrific. He covered all the options and offered me the most attractive (in my view) package. He went above and beyond the quick service call one usually gets treated to. Consequently, he signed me up for a multi-year contract and I will refer your company to friends and family.

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    Verified purchase
    Customer ServiceSales & MarketingStaffSales Tactics

    Reviewed Dec. 8, 2021

    I called Select Home Warranty because my real estate agent suggested that they were the best in the business. The salesperson explained the details of the different plans and gave me the option of selecting the plan that I desired. I appreciated the fact that the salesperson did not apply any high pressure sales techniques.

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    Verified purchase
    Customer ServiceContract & TermsCoveragePunctuality & Speed

    Reviewed Dec. 8, 2021

    I purchased the Gold plan. The transaction was fairly quick however I had to follow up a few days later because I had not received the policy agreement email. Once I sent a follow up email, the policy agreement was delivered to my inbox within an hour. I have not had to use the warranty yet so no comments on the value and service level yet.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceRefunds & Payouts

    Reviewed Dec. 7, 2021

    Two years ago my 6 year old water heater died. I contacted Select Home Warranty to file a claim. They refused to approve a replacement, instead they approved the replacement of the burnt out elements that allowed $200 towards the cost. A few days ago the same water heater died. The plumber had to replace it because it was inoperable and they could not fix this 8 year old water heater. When I called to file a claim, they refused to pay for the cost of replacement saying they can't pay if the unit was leaking, which it wasn't. I tried to explain to them it wasn't leaking. I was told that's the policy in the contract. Before you go with this company, make sure you ask for a copy of their contract and read it carefully. Their sales tactics are very questionable.

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceRates

    Reviewed Nov. 28, 2021

    We had an issue with our refrigerator and reported it 2 1/2 months after I purchased the plan. For over two weeks they were trying to get someone to come out to my house (way too long). After two weeks they told me to get my own person and have them send them the cost to fix. Once I sent them the price a few days later I get an email that they are not covering it because I wasn’t at my 2 months. Apparently you have to wait a month after you pay and then the 2 months start. The real problem being in the 2 weeks I was on the phone with multiple people trying to get a repair person to my house not one person mentioned this leaving me over two weeks without a working fridge in my kitchen. I was so angry at the incompetence I demanded my policy be canceled. I was told they would have to keep $75 as per the contract and a small amount for the time the contract was in service.

    After about 6 weeks I never got my money back and called to inquire. I was told that it wasn’t cancelled yet because they wanted to talk to me again and I didn’t answer their calls. Seriously why would I answer their calls. I canceled the policy, end of story. So this time the guy said it would be canceled and I’d get my money back within a month. I also stated that I did not want to be charged for the 6 weeks they failed to reimburse me when I first asked to have the policy canceled and he said that could be done. Today I got a check in the mail and was ripped off. I paid $589 for the policy and got $409 back. $75 is a loss to me but why is another $105 taken out. You can’t tell me that an 11 month plan costs $105 for 6 weeks. RIP OFF!!! I plan on reporting this to the better Business bureau.

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    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 16, 2021

    Worst Experience. Do not get enticed with the offers and do not go with this. 1) Filed claim for AC unit not working, they provided us a technician. 2) Technician fixed and filed claim to replace bad board (AC Unit was running) - 60 $ out of pocket. 3) Technician came and replaced (this took 3-4 weeks) the board - 200 $ covered from warranty. 4) AC Unit again not working. 5) Called Select Home and they filed it as separate claim. 6) Another Technician was assigned and he came and mentioned motor gone as the board replacement was not correct - 60 $ out of pocket. 7) In talk with the Claims Team and after 2 weeks or so they are planning to cover 500$ and 800$ we need to pay out of pocket.

    When asked about the fault of their technician, Select Home is not liable for the technician fault it seems. Also, for filing the claim we have to go into multiple calls. The warranty has Primary and Secondary terms (not sure what that is) and the customer care argues that downstairs unit is not covered as part of the Warranty as it's not a Primary Unit.

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    CoveragePriceRefunds & Payouts

    Reviewed Nov. 15, 2021

    Unit was 3 years old, replacement cost was more than double my settlement. I’m concerned the depreciation placed on products I may have and the cost to replace if fails. (ie: central heat and A/C units). This was my first claim since having my policy so my initial cost paid for the policy is nowhere near any claim(s) I may or have submitted.

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedStaffResolution

    Reviewed Nov. 15, 2021

    I called on a Sunday night and reported that my electric had gone out in my garage, they were very fast in starting the claim process. Now I am waiting to see how fast the electrician can be here to resolve the problem. Unfortunately I did not have my policy number handy but it did not matter they helped me immediately.

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    TechPunctuality & SpeedTransparencyValue

    Reviewed Nov. 15, 2021

    Answered all my questions quickly and efficiently. Have had a lot of bad experiences with home warranty companies, and seems like this option is a great one. Transparent contract, allows you to choose your own service provider, great value for money, lots of offers, referral program, etc. etc. Feels good to be protected.

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    Sales & MarketingStaffRatesTransparency

    Reviewed Nov. 15, 2021

    Updated on 09/04/2022: Isaac was very professional and gave me many options from which to choose. He was courteous and understanding. I renewed at a great rate and now have locked it in for the next 42 months. Great Job! Keep up the good work.

    Original Review: The sales agent was very professional and polite. He explained the various options clearly and completely and customized my plan for our specific needs. I was very happy to sign up with Select Home Warranty. They seem to be much better than my previous home warranty company. I would recommend them to other home owners as appropriate.

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    Customer ServiceCoveragePriceRates

    Reviewed Nov. 15, 2021

    I have not used them yet but the sign up process was very easy and the price seems fair. The coverage seems pretty extensive and I'm feeling confident I made the right choice for home warranty. If I make any claims I will be sure to follow up my review.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2021

    Barry was very knowledgeable with the questions I asked. He was ready to share information regarding available money saving options which were not listed and that was very helpful in my selection of this company.

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    Customer ServicePriceStaffRatesCoverage Limits

    Reviewed Nov. 15, 2021

    I reviewed online and had determined to switch home warranty companies, but when I received the call from Sean, I was totally convinced I had made the right choice. He was kind and patient and got me the best price with a low service fee. If you have a home warranty company, I highly urge you to give SHW a call, before you renew. I would definitely recommend them.

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    Customer ServiceCoveragePriceRates

    Reviewed Nov. 14, 2021

    When I was looking for a replacement home warranty company, I was very pleased with the young man that answered at Select Home Warranty. He answered all my questions and gave me better coverage at a better price than I was getting from my previous home warrant company! So far I have not had to use their service, but it's a relief knowing that they are only a phone call away if/when I need them.

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    PriceStaffRates

    Reviewed Nov. 14, 2021

    I liked the upfront way the representative presented information and the price! I had had a horrible experience with a previous company who had a great price but went out of business, so after doing my research I went with Select and haven't been disappointed yet! I am a Realtor and am recommending them to my clients.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 14, 2021

    Sean was awesome and really nice providing a great offer! We are very happy to switch from old republic who didn’t give us the coverage like you guys did. Thank you so much Sean for a quick follow up. We appreciate your attentiveness and professionalism attitude. Have a great day and thank you once again.

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    Verified purchase
    Claims Handling

    Reviewed Nov. 14, 2021

    Good plan for the money, I think I would recommend them depending on how it works if I have to file a claim, never know what will transpire until the test is made by the client to see how good the service will be when you need it to be there for you.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 14, 2021

    I called to get policy documents after the purchase of my new home. The customer service representative was friendly, knowledgeable and efficient. He also went above and beyond by asking me if there was any more services he could provide me. He emailed my documents and stayed on the phone call until I received them. Great customer service.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Nov. 14, 2021

    Customer service for ordering new home warranty was outstanding! My rep didn’t try to sell me in coverage I didn’t need, and even recommended removing stuff that he said would be silly for me to add. He was upfront with all specials going on and helped me secure my home warranty with no hassle in just minutes.

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    Verified purchase
    CoverageSales & MarketingStaffRates

    Reviewed Nov. 13, 2021

    I am happy to purchase my very first home warranty plan with low locked down rate for 5 years + 1 bonus years (totally, for 6 years with the same rate). Since this is the very first time to me buying the home warranty insurance plan, the sales rep (Alex) he is very nice and patient to educate me with how the program works and what are the options can help me save my money for a long run. I really appreciate Alex's good information and help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2021

    The associate was very helpful in finding a plan to fit my budget. I did the online inquiry and received a ton a text messages and several emails from Select Home Warranty to sign up. That was a bit annoying. Overall experience was great and would recommend to a neighbor.

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    Verified purchase
    Claims HandlingCoverageTransparencyHonesty & Transparency

    Reviewed Nov. 13, 2021

    Great experience so far! New customer hoping the warranty is as great at the service. Had a very bad experience with a different warranty company that lied about what coverages I had and denied my claims for even basic services. Process for sign up was super easy and the explanation of services was very comprehensive.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 13, 2021

    Good price. Good customer service. Quick and easy. There were also very good promotional discounts. My sales rep was courteous and helpful. The whole process was easy and quick. I would recommend others check it out. Go on the web or call to see what plan you can get. I did some research and Select home warranty was top rated.

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    Verified purchase
    PriceRates

    Reviewed Nov. 13, 2021

    Was great and very personable, answered all my questions and provided me with the information I needed to make the right decision by going with your company instead of the previous company that I had been with for almost twenty years. Your company provided more options that would protect my house better for around the same price I was paying before. Thank you for the better options.

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    Verified purchase
    CoveragePunctuality & SpeedOnline & AppCoverage Limits

    Reviewed Nov. 13, 2021

    It was easy to quickly get a policy. The only thing lacking is it is difficult to find a customer support page on their website. All in all I was able to get ahold of people and keep the coverage in place. This is a great policy for anyone who is trying to sell their home and wants to have coverage while they are negotiating and selling up to close.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 13, 2021

    Ed C. was very helpful. He answered all my questions and offered additional discounts providing additional value. When I had more questions the following day Ed responded promptly. This warranty provides peace of mind because it locks in the price of home repairs for years to come but allows flexibility if circumstances change..

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRatesWait Time

    Reviewed Nov. 12, 2021

    I thought I would be receiving an email after I signed up yesterday. There is a 30 day waiting period before the warranty starts. I received a text today, stating if I called, I could get an extra $100.00 off. I purchased the year plan. When I called, I was told the price I was given yesterday already reflects that $100. I’m hoping I won’t have any trouble transferring when I move out of state.

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    Customer ServiceTechSales & MarketingPriceStaffRates

    Reviewed Nov. 12, 2021

    After online quote ask process, the representative called back to my number right after. The representative explained very detail of plans and contract options and provided competitive pricing and options. He checked my situation of less than 1 year of new home purchase and offered even better options of multiple year discount to save costs.

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    CoverageStaff

    Reviewed Nov. 12, 2021

    I was very satisficed with the service provided by David ** when I tried to buy the home warranty insurance. He is very professional and very kind to explain details of home warranty program for me. After that I decided to buy a one-year home warranty insurance from your company.

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    Sales & MarketingStaffRates

    Reviewed Nov. 12, 2021

    I was given a really good discount. However, I felt like I was getting pressure to sign up for a longer term plan. Though the agent was able to provide a short term plan that worked for me. The website definitely shows a higher rate so I advise talking to an agent and you will get a significant discount.

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed Nov. 12, 2021

    Loved the easy uncomplicated phone call. Steven offered me a great comparative explanation for my current home warranty vs. changing over to Select Home. This can be confusing with too many options. Luckily this plan compared easily to my existing plan and a decision was easy and quick to make.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 12, 2021

    Offered best service and explained options for longer term. Specifically for a new home owner, it would be good to understand and get the best plans. Expecting the good service and customer service form Select Home Warranty. Recommend platinum coverage for homes which are not covered with association and they offer free roof coverage.

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    Customer ServiceSales & MarketingPriceStaffRatesCoverage Limits

    Reviewed Nov. 12, 2021

    I called to find out what the service fee was after being unable to find online, and the representative was able to explain and also find other discounts to apply. I ended up getting a multi-year deal for what seemed like a fair price, but it definitely felt a bit like buying a used car. Rep was a bit pushy but overall nice.

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    Customer ServiceSales & MarketingPrice

    Reviewed Nov. 12, 2021

    1) Very nice service to explain the details of each package to customer.
    2) Very good promotion when you go with them for more than 3 years.
    3) The 24 hrs on call is very nice to claim your issues anytime.
    4) The cost won't go up in the future if you order 5 yr package.

    5) The warranty can go with you even you move to the new home.

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    Customer ServiceTechStaff

    Reviewed Nov. 12, 2021

    The representative was very polite when handing my claim for my dishwasher. He explain all the steps that would take place. I also told him I had never received my contract and he sent me another copy which I had in my mailbox right after I got off the telephone with him.

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    Customer ServiceTechStaff

    Reviewed Nov. 12, 2021

    The representative was very polite when handing my claim for my dishwasher. He explain all the steps that would take place. I also told him I had never received my contract and he sent me another copy which I had in my mailbox right after I got off the telephone with him.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 12, 2021

    I have multiple accounts and use them. Not sure which account this review is for, but have always done an excellent job. I have my home and 3 rent houses with Select. It is a great company and would recommend to anyone. They answer promptly and usually get repairman there very quickly.

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    CoverageTechSales & MarketingPunctuality & SpeedStaffRates

    Reviewed Nov. 12, 2021

    Signing up was easy and they had the best rates available at the time. They did try to upsell, which was expected, but the sales representative wasn't too pushy and backed down when I said I wasn't interested. They forwarded my policy very quickly and the contract makes all the terms very clear. I would recommend them.

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    Customer Service

    Reviewed Nov. 12, 2021

    Is was awesome. We love Select Home Warranty. The service is great. We do not hesitate to call them. They send the best out to do a terrific job and we’re satisfied. I would recommend it to anyone. We love it. And thanks for giving us the opportunity. I requested five stars. They’re the best.

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    PriceStaffRatesCoverage Limits

    Reviewed Nov. 12, 2021

    Spoke with an agent who was helpful. He answered all of my questions. The agent gave me a great price. Plan is more cost effective than other home warranties. Signed up for 5 years and got an extra year free, saving almost 50 percent. Haven’t used it yet but the service fee is $75.

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    Punctuality & Speed

    Reviewed Nov. 12, 2021

    Nice salesman of course tried to upgrade me for more than a year. Took CC info quickly and no ** direct to point. Salesman answered questions quickly, easy to speak with. I can not state how warranty is as of now but looks good, as long as it works the way it is stated.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 12, 2021

    Moe was awesome. We had many questions about securing a home warranty and he was always available via email to answer them quickly. We stalled making the decision, but he was patient and never made us feel pressured. He was great about making us feel secure about the decision. He offered up many options so we could pick the policy that worked best for our needs. I would recommend working with him in the future.

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    Tech

    Reviewed Nov. 11, 2021

    I was very happy initially with the negotiation. However, when I received the contract, it stated that it was for 5 years, and I had been told it was for 6 years. That is the reason I gave 4 stars, and if it is not resolved, I will lower it to 1 star.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 11, 2021

    My experience was very pleasant and the person I talked to was very helpful in getting the coverage I needed. I hope that the service calls should I need them will be reasonable. All the reviews I have seen about Select Home Warranty have been good. I also referred someone and hopefully I get the referral bonus.

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    CoveragePriceStaffRatesValue

    Reviewed Nov. 11, 2021

    Jake ** with SHW was very friendly, helpful and knowledgeable. I was very impressed with the whole experience. Jake helped me get my best coverage for a very fair price. I would highly recommend SHW for their value. Again Jake ** was a pleasure to work with and he helped me tremendously. I believe SHW is a good value.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Nov. 11, 2021

    I called it was late and had a question. Afraid online I was not gonna get the results I was looking for.... When I was talking with the dispatcher they really glad to help me & didn't put me off or down. Really glad I called? It was refreshing that somebody at work willing to take time to help a stranger with their problems. Thanks Bill.

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    Customer ServiceCoverageRates

    Reviewed Nov. 11, 2021

    Lucas, with Select Home Warranty, fully explained each coverage option for the annual plan and offered a multi-year plan with substantial savings, which I couldn’t turn down. Over 23 years in several states, owning three homes, this is the first time I’m in trusting Select Home Warranty for my home, due to their highest ratings and acclaimed, shortest service response times.

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    CoveragePunctuality & Speed

    Reviewed Nov. 11, 2021

    Quite straight and to the point! I was in a hurry and they were pretty fast. That’s important in fast pace world. These warranties are very attractive when selling or buying a new home. Covers all the bases and less headache. The best part it’s transferable and that’s important especially when selling a new home. The inspector will have you bouncing off the walls trying to ensure everything‘s OK. The warranty will give you some peace of mind and less hassle.

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    TechPriceRates

    Reviewed Nov. 11, 2021

    We moved from American Homeshield for the specific reason of not being able to get our service as expected. Currently, we have two properties with Select Home Warranty in TX and so far we are happy. The copay is reasonable and they've always worked on the price with us for an annual contract. I want to thank them and hope they continue to monitor the quality of service at affordable rates.

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    Customer ServiceCoverageTechSales & MarketingPriceStaff

    Reviewed Nov. 11, 2021

    I received a quote and decided to choose Select Home Warranty as my home warranty provider based on the customer service I received. The representative, George, I spoke to about my home warranty, found the right coverage and policy for me with a great discount on purchasing 3 years coverage with a bonus of 6 months free, plus roof leak protection.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 11, 2021

    I was able to speak with a representative and they sent over my account information right after we talked. They also were able to walk me through the contract pages and asked if I understood everything in the packet. The phone call was quick and effective and didn't have to wait on any hold or for a long period of time.

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    Customer ServiceStaffFollow-Through

    Reviewed Nov. 11, 2021

    Just got off the phone with customer service. I am very impressed with how professionally I was treated. The rep. was very knowledgeable and offered add ons that I didn't think about. All my questions were answered. I received all information in a timely manner as promised. I look forward to not needing this service but enjoy the peace of mind knowing that it is there for us.

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    CoveragePriceStaffRates

    Reviewed Nov. 11, 2021

    The service representative contacted us the very next morning to go over all the best options available to us that would fit our needs. He then went over all the different price options to find the best one to fit our needs. He was very corrigible and patient, I would recommend this to anyone wanting to cover their appliances.

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    CoverageStaff

    Reviewed Nov. 11, 2021

    Jake ** was great and I'm very satisfied with him. He was patient, very knowledgeable and explained the different options and values that were available. He is very much a great asset to your company. Thank you for having such a good employee on your staff. My son-in-law recommended your company to me and I have purchased two policies as a result.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 11, 2021

    Excellent service provided by Isaac. He was very responsive to all of our questions. He was extremely professional during our phone conversations. He was prompt on returning calls and we would recommend him and Select Home Warranty to others looking for home warranty coverage. Thank you. Jeff & Sue

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 11, 2021

    I called and was greeted with a pleasant person (Jake) who was very patient and explained everything in great detail. I did not feel pressured to enroll into the membership. I was also given an additional military discount; which is refreshing to see a business respect our veterans. I am very pleased with the service so far.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2021

    Just signed up this morning and had some questions. Called Customer Service and was quickly connected. The representative was thorough, welcoming, answered all my questions and made me feel like I made the right decision! I look forward to having Select Home Warranty as my safety net for all my household fixes.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2021

    No hot water pours inside the clothes washer when washing starts and continues even if the both valves of hot/cold water are opened. It is a long time for me and tenant to wait for 24-48 hours. I hope we can get a resolution within 24 hours. I expect to receive an email reply within 5 hours. I called your customer service representative, as you returned an email reply after I waited for it more than 5 hours.

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    Coverage

    Reviewed Nov. 11, 2021

    Bruce was great! He explained everything that I needed to know. Your plan is terrific. Bruce should get a raise. I feel safe in my new home with the coverage that I just purchased. All my appliances are in good condition but it is a good feeling to know that if anything happens, I am covered. I have compared Select Home Warranty and Select has the best reviews. Thank you.

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    Customer ServiceCoverageStaffBilling

    Reviewed Nov. 10, 2021

    The representative explained the coverage for each plan in details and also provided payment flexibility. He was very professional and answered all my questions with regards to plan and services offered. The only area I would recommend improvement is to give time for customers to get back rather than creating a situation where customer need to make a decision right away otherwise one would lose the deal. Other than everything was excellent. Highly recommended from customer service, offer and flexibility perspective

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    Customer ServiceCoverageSales & MarketingPriceRates

    Reviewed Nov. 10, 2021

    After shopping around and being a bit hounded by telemarketers Select Home Warranty came up with a 5-6 year plan that was too good to pass up. Ask them about multi-year plans. You will not be disappointed by the rate, the coverage, and the service charge. If their customer service is as good as it was on the sales call I will be a happy customer well beyond five years.

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedMaintenance

    Reviewed Nov. 10, 2021

    If you like fighting hours over the phone for every claim you file, and getting denied before the details are even provided, choose Select Home Warranty. This program was purchased by my mil for her home in August. Before she bought 3 years of service, she asked the salesman if boilers were covered. He assured her they were. That is the only heating system in the house. Three months into the program, one of the valves in the boiler wouldn't turn on. She called Select Home Warranty to see if there was a protocol for repairs since she had not received the promised policy handbook after asking for it 5 times over the past 3 months. They opened up a claim at that time.She was told she could use the company that had serviced it last. So she went forward with an appointment with them. They came, they ordered parts, and came back to repair.

    The claim was denied before an invoice was ever sent for the repairs. She called and they told her to send in the invoice. She sent the invoice and they denied it again stating that the terms used on the invoice were not covered according to the policy. She proceeded to have to read to them every single word on the invoice multiple times and argue with them over their interpretation of the words. She sent pictures of the boiler, which shows clearly a whole house system with individual pipes going to different parts of the house, yet they continued to argue with her that it was not covered bc they saw it as a zone heater (separate heater for a specific room), which it is not. This is the biggest headache anyone can imagine. I would never purchase a program from this company. We will be filing a complaint at the state and federal level after this.

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    CoveragePrice

    Reviewed Nov. 10, 2021

    It was extremely easy in speaking with Tom in regards to getting a new home warranty. He answered all my questions with ease. Got 14 months coverage for 12 month cost. I hope I never have to use this warranty, but as we know some items just fail after years of use.

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    Reviewed Nov. 10, 2021

    Garage door needs to be replaced. It's. Old. And falling apart. I would much prefer to speak to someone in the United States. The gentleman in the Philippines kept saying “garage opener“. It's the DOOR that’s falling apart. The gentleman I talked to was nice but I’m not sure he understood. The door is old and falling apart.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2021

    Great customer service thus far. I spoke with few different companies and found that Select Warranty and the employee I spoke with is the most knowledgeable and patient out of them all! Very accommodating and answered all my questions and concerns. Needless to say I am going with this service and company.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 10, 2021

    I had speedy service from Select Home Warranty service, and excellent warranty work done! The technician arrived sooner than I anticipated and finish the job faster than I expected! The customer service was quick and I received plenty of notification about my upcoming service, which was very convenient. I will definitely continue using them again!

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 10, 2021

    They were amazing with their description and contacted me regarding the home warranty process. When I called back they answered the phone right away and re-assisted me and was so kind and explaining everything. They gave a great rate for a three year plan which included an additional six months. I would highly recommend them to everyone. Their prices are extremely low and they also provide leak roof coverage.

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    Staff

    Reviewed Nov. 10, 2021

    We spent a lot time to search for a good home warranty, and finally I find this. The friendly and experience representative, and provided me with a great deal regarding home warranty. I am very happy about it and recommend Select Home Warranty company to all my friends and neighbors. Thanks.

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    Tech

    Reviewed Nov. 10, 2021

    Bruce was great to speak with. We purchased our Plan through him. I had received a Brochure in the mail and was more impressed with what the Plan had to offer. I actually referred my friend Diana ** and she purchased the 5 year Plan. We both came over from American Home Shield.

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    StaffCoverage Limits

    Reviewed Nov. 10, 2021

    The staff goes above and beyond to deliver an impeccable customer experience from start to finish. I have been a customer since 2015, and consistently find Select Home Warranty to live up to their promises and customer expectations. Thank you for a great company to rely on and looking forward to many more years

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 10, 2021

    Fast and polite customer service, took my information and got my claim set up in five minutes.. Excellent!!! I had three claims to process but that was no sweat for my representative. He was fast, professional and very polite. It could not have been better customer service.. Really Appreciate the care and quality of work.

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    TechStaff

    Reviewed Nov. 10, 2021

    Kevin did just assist me. He treated like I was a friend. After I purchased the unit he did just give me the number for future service. He also have me his direct extension where I can reach him for years to come! This is service! Kevin please continue to be an excellent service provider?

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    Customer ServiceSales & MarketingStaffRates

    Reviewed Nov. 10, 2021

    I reviewed several home warranty companies in my area and was going to go with another company but when I called Select, the customer service was great and the value for services provided was less than I expected to pay. The customer service representative did not do a hard sale which I appreciate and his method of sale was why I decided to go with Select. Also the ratings for this area are 4 star.

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    Claims HandlingCoverageTechPricePunctuality & SpeedStaffCoverage Limits

    Reviewed Nov. 9, 2021

    My experience with Select Home Warranty has been good for the past three years so I am happy to renew my coverage for another three years. I like the 24 hour, online access and the low service fee charge. The technicians come quickly to the house and are always knowledgeable and efficient. Filing a claim is easy.

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    CoveragePriceStaffRates

    Reviewed Nov. 9, 2021

    Jake was professional, and empathetic to my needs regarding home warranty protection. His attention to detail in explaining the opportunities that our first responder and frontline status as well as being seniors gives us with Select Home Warranty was a great surprise which was bolstered by his resolve to get us the best coverage at the best price on a three year cost guarantee plan was just what the doctor ordered no pun intended...A great outcome thanks to Jake.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Nov. 9, 2021

    The customer Service representatives were very efficient and thorough to follow up with me both phone and via email and offered very competitive prices. I was very impressed with their thoroughness and pleasant manner in talking with him over the phone. They were able to offer me additional discount options to try and offer me additional savings which was very much appreciated.

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    Customer ServiceContract & TermsPriceRefunds & Payouts

    Reviewed Nov. 9, 2021

    They offered $95 on a $550 repair. I bought a 5-year plan for $2749. I asked for a refund and they charged me for a 1-year warranty $750 and charged for 3 services calls $705 while under warranty and $75 cancellation fee.

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    CoveragePriceStaffRates

    Reviewed Nov. 2, 2021

    I have enrolled in a Home Warranty years ago and have now decided on Select Home Warranty for our new home. I found that the price quoted for the coverage to be very fair. The agent was thoughtful and offered good information for me to make my decision. All in all, I feel that this product is exactly what we are looking for at this time.

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    Customer ServiceClaims HandlingPunctuality & SpeedStaff

    Reviewed Nov. 1, 2021

    My Trane heater went out and we have only been in the house for 2 weeks. I called Select Home Warranty. They were fast, and polite. They were able to help set up a claim. The two representatives I spoke with were very helpful in walking me thru the entire claim process. Along with answering my questions on the process of getting a claim and my heater fixed.

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    Price

    Reviewed Nov. 1, 2021

    Jonathan ** was great at explaining everything to me. I was with First American and it was too expensive for the benefits they offered. I am very happy with Select Home Warranty. In fact I have already recommended two friends to contact Michael and sign up. Again, Jonathan was great.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 1, 2021

    I called the warranty number. They were very professional. The refrigerator wasn't cooling properly. They scheduled a repairman to come. It took one week for the appointment. Repairman was very professional and knowledgeable. He had to order a part. Part was delivered to our home. Appointment for the Repairman was scheduled about a week out. Repairman came and replaced the part. The only complaint I have was it took two weeks for us to get our refrigerator back in order. I’m sure COVID had a part in the delay.

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    CoverageTechStaff

    Reviewed Nov. 1, 2021

    The representative is very knowledgeable and patient. Explained everything with clarity and provided me the exact services that is needed by my house. My house has an above ground spa that is typically not covered by others but SHW did. I like the flexibility of SHW’s plan that allowed me to tailor very specific items in my contract.

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    CoverageSales & MarketingStaff

    Reviewed Nov. 1, 2021

    Jake ** was an excellent rep for this company. He did not pressure sell anything. He found the best coverages and great deals along the way. We are very happy with the program and the additional discounts he found for us. We would recommend this program to all of our friends when they are looking for peace of mind in their new homes.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffEase of UseValue

    Reviewed Oct. 31, 2021

    Fantastic customer service. Very prompt and user friendly. Customer service were energetic and always returned my call. I think it is good value for money and nice coverage across all appliances for the home. The contract was easy and all electronic that makes it quick turnaround. I would recommend Home warranty if you are going for a home appliances coverage.

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    TechStaff

    Reviewed Oct. 31, 2021

    My rep was great! He explained to me the advantages of a multi-year contract and saved me hundreds of dollars. He was very personable and very well-informed. I have not used the service yet, but I am looking forward to a good working relationship with them. So glad I decided to contract with Select Home Warranty!

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceEase of Use

    Reviewed Oct. 31, 2021

    The electric panel on my stove was fried during an electric storm. Because the panel controls the oven, I was left without an oven. Select Home Warranty sent someone from Sears Appliance Repair. Sears ordered the expensive part, and Select agreed to cover it. When the part arrived it took Sears a while to return, but I called Select and the job was performed quickly afterwards. It took a few weeks for repair due to the part, but select did everything possible to fix my panel and oven.

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    TechPriceRates

    Reviewed Oct. 30, 2021

    It was like pulling teeth to get my contract sent to me or to even showed what I ordered ... That being said… their pricing blows the other companies out of the water and nothing can be worse than American Home Shield which I had before … thanks to the lady I talked with today she finally got me going with my contracts.

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    Customer ServiceClaims HandlingCoveragePricePunctuality & SpeedStaff

    Reviewed Oct. 30, 2021

    I was searching for a home warranty company and had about five warranty that I wanted quotes. When Select called I was unsure of starting with this home warranty. There are certain items in my that I wanted coverage. The customer service agent assured me that my items were covered and that the turnaround time if I put in a claim would be efficient and quick. The Customer Service put my mind at ease and as a result I was very satisfied with my purchase.

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    CoveragePriceStaffRates

    Reviewed Oct. 29, 2021

    The representative was very helpful, knowledgeable and professional. He answered all my questions very thoroughly. The plan we chose covers basically everything in the house plus free leak repairs on the roof. The price was great and we are very excited to work with them. We will definitely recommend them to all our friends.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 29, 2021

    Am very happy with my service. There was some confusion about my account and they had hard time finding it. However they corrected problems right away. I would recommend this company to my friends and family. Great customer service. Very friendly and professional. Never a bad experience and they are very prompt and understanding.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed Oct. 29, 2021

    So I had not received my contract nor description of coverage in about a month which prompted a customer service call so when I contacted customer service they were more than happy to look up my contract number and get me my description of coverage right away and was more than helpful

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Oct. 29, 2021

    So far I am pleased with this company. Were willing to help with rate discounts and more. Better coverage and lower price than other companies. I am hopeful not to need this, but feel confident that it is a good investment. The proof will be in the follow up once an issue arises. I appreciated the responsiveness so far.

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    PriceStaff

    Reviewed Oct. 29, 2021

    The representative that contacted me for the free quote was nice and straight to the point, I told him what I wanted and he was able to counter with a deal that I was not able to refuse. I truly felt that he wanted to earn my business and gave me the best offer. Ed ** was the man

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    Customer ServicePriceStaffRates

    Reviewed Oct. 29, 2021

    I initially spoke to Mr. **, but when I decided to buy the warranty I encountered Mr. **. He's just ok but not so accommodating. though he followed the pricing that was quoted by Mr. **. The recent guy I spoke to is Mr. ** who is very helpful, acted immediately to my request compared to Mr. **. Mr. ** right away emailed the warranty package and answers to all my questioned. I will considered dealing with Mr. ** but I think he's from the accounts department. Thank you Mr. **!

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Oct. 29, 2021

    Great coverage at an excellent price and the customer service was top notch! Recommend giving them a call if you are looking for a comprehensive home warranty. The representative I spoke with, Greg was very knowledgeable and provided me with all of the information I needed to make an informed decision about my plan.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Oct. 29, 2021

    Went online to receive a quote and was quickly contacted by Jake. He was very friendly and explained the rates and coverages well. He was able to find us a service plan that fits within our budget. Great customer service. Excellent value. With the purchase of our first home, SHW and Jake has given us some peace of mind.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Oct. 28, 2021

    Thankful for their service. We have used this home warranty for 3 years now. We are able to get ahold of someone when we call in. The service calls are very quick and satisfactory. I would recommend to anybody I know buying a home. Great price for peace of mind.

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    Customer ServiceStaffBillingCoverage Limits

    Reviewed Oct. 28, 2021

    Johnathan was more than friendly and helpful during this phone call, encouraging me to do this plan on a yearly basis as opposed to monthly. He explained everything in detail, and even offered to split the yearly payment into two payments. He told me that my service call fee would only be $65 if on yearly plan, not $100 if monthly billing. I am VERY HAPPY with this phone call. :)

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    CoverageStaffRates

    Reviewed Oct. 28, 2021

    Zachary was very professional and helpful with my renewal. He was understanding and knowledgeable about my plan and willing to get me the right coverage. That's the reason I gave him the highest rating. I would recommend Select Home Warranty to my family and friends. Thanks Zachary for all your help! William

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    CoveragePunctuality & SpeedRates

    Reviewed Oct. 13, 2021

    Refrig stopped cooling and ice maker quit. When submitting my claim, I listed the ice maker first and in the Add’l Info box I listed the lack of cooling. When speaking to them, they reminded me that I had not purchased coverage for the ice maker. AND as my negligence caused the claim to be denied, this also prevented them from covering the refrig lack of cooling, for which I DID have coverage. I later learned they have B rating from the BBB. DO NOT be deceived by SHW. They will seek ways to deny claims.

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    TechPunctuality & SpeedStaff

    Reviewed Oct. 11, 2021

    Have been sold BEST, offered extra free months for a good review, I was assured plenty technicians and quick service. No one wants to work for this company, they never pay and it’s a FRAUD. Stay away! They will promise you everything and they will never have technicians to come out for $75 so you end up paying at least $150! Had 4 claims in over 3 months properly documented, not a penny received from them. They twist you around their fine print and will not pay. Save your money, pay more and use a reliable company.

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    CoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 7, 2021

    Since they made so many excuses to fix the plumbing problem that I had, they told me that it was not approved since it was the fixture, even though they didn't even go to see it. I asked to cancel the policy since I have never used it and they threatened me saying that they would send me their attorney since I had a contract with them. I bought it in August and they have a month of waiting to use it and we are at the beginning of October, they don't want to give me my credit, that for me indicates that the company is terrible and fraudulent. My understanding when I bought this policy was that I could cancel it at any time, especially if I have not used it even once. I have other policies with other companies and I have never had a problem with them, DO NOT used them. It is the worst and that is my personal opinion.

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    Staff

    Reviewed Oct. 5, 2021

    First time caller. Had a bad experience with other companies and Select Home Warranty was really good easy to work with. Person that helped me was very nice and worked with me. He helped me out through that whole process. Would recommend to any new home buyers or existing homeowners. Nice to have a peace of mind.

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    Customer ServiceCoverageStaffBilling

    Reviewed Oct. 5, 2021

    Called to renew my policy, Zackary was helpful, told me about specials that may benefit and save me money. He took my payment, answered all my questions and or concerns. He left me the company's phone number as well as his extension number if I had any more questions for him.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 5, 2021

    Excellent experience with the rep that called me from Select Home Warranty. I'm a new customer so we shall see how things go from here. I am hoping for the best. I have never purchased a home warranty before. I have heard good things from other homeowners. The rep was very helpful and I feel like he gave me a very good deal. I ended up insuring both of my homes.

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    Coverage

    Reviewed Oct. 5, 2021

    I recently spoke to Select Home Warranty and was very pleased with my interaction. They were able to discuss my needs and get me a plan that worked for me in less than 10 minutes!! Thank you Select Home Warranty for making my family feel more secure and less stressed with our new coverage!

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    Customer ServiceStaff

    Reviewed Oct. 5, 2021

    Called to get Kitchen outlet repaired. Representative was very polite, assisted in getting issue resolved. Discussed how the process works twice with me. Told representative this was my first time to use the company. Representative asked if I had any other questions that she could assist with me. Great Experience!

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Oct. 5, 2021

    I was surprised how fast I received the call with a quote, the agent was very clear on what is been offered and how they cover it. Also, he listening to my request and comments taking them into consideration to purchase the new policy. Offering different plans that could save me money, even more, I will be waiting to start working with them and in the case of a claim, I am hopeful that they will be the same as when they offer the policy. Thank you,

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    Customer ServiceTechSales & MarketingStaff

    Reviewed Oct. 5, 2021

    Received very helpful phone service and patience to determine which if any was the best and right service for me. Having been with my current company for well over a decade, it was a decision that needed time and thought. The representative gave me both and a great deal to boot! Now I'm hoping that the contract services are as good as their sales team!

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    TechStaff

    Reviewed Oct. 5, 2021

    Ed **, explained all the benefits and choices with Select Home Warranty and was very knowledgeable and thorough about the program. If you are looking for a home warranty I would highly recommend him to you. He helped me realize savings and important benefits involved in the long term contracts associated with the Select Home Warranty programs.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 4, 2021

    I just purchased a 3 year warranty and got 6 months free. I have not needed anything but they seem very nice, I will wait until something goes wrong and see what the wait is. But as it stands they seem to be top of the line, and reasonable in pricing.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 4, 2021

    My call was helpful. Was explained to me & then explained to my husband. Very patient with us. We are senior citizens so it takes time. I would like to receive a a hard copy in the mail for my own use & review. We’re not to computer savvy. Hope my coverage is as good as the call. Thank you.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 4, 2021

    He was the best setting up my plan. He gave me a fair quote and discount for multi dwelling. I just bought the plan today. I also got my brother in law to purchase from you and he was very satisfied with the turnaround time he received when he had an issue. Jonahan was very polite and friendly. Thank you Johnathan.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 4, 2021

    No problems or hassle to file a new claim for closed claim on HVAC system from about 2 months ago. I was sick and we had car problems all summer. Just a lot of issues kept me unstable to schedule appointment for appliance/HVAC tech to come out. Customer service was fantastic with setting back up.

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    Sales & MarketingStaff

    Reviewed Oct. 4, 2021

    Steven was very direct with his answers, he told me about the senior discount for 3 years in which I liked and agree upon, I will be 78 on Oct 31, 2021. He was very nice and I did appreciate him, and I could understand him very well. If the warranty goes as good as the conversation did I will be very pleased.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 4, 2021

    Mr. David ** assisted me. As a worthy salesperson, he offered and guided me through various program options. He highlighted and explain in detail all that I can expect from each. He was attentive to my concerns and was very courteous, respectful and professional throughout our conversation. I am truly grateful for his assistance.

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    CoverageStaffBilling

    Reviewed Oct. 4, 2021

    I was able to compare home warranty policies and Select home warranty beat them all out. They were the cheapest, they offered more coverage, and the service payment from me will be the lowest. Fred ** was a true professional and was able to answer all my questions before buying the policy. Great job!!!

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    Customer ServiceCoverageSales & MarketingPricePunctuality & Speed

    Reviewed Oct. 4, 2021

    The person I spoke with over the phone quickly gave me my options, costs, discounts, and I was able to purchase a warranty that fit my needs in minutes. I appreciate the quick and concise assistance that I received during the call. I also am grateful for the vast amount of coverage that the warranty includes especially for the cost. The discounts that were available made this an easy decision for me.

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    CoveragePriceMaintenanceStaffRates

    Reviewed Oct. 4, 2021

    Great price and very easy process. The representative was very helpful. This will be my 2nd year with Select and I was very satisfied with the first year. Looking forward to year two! They were able to fix my heater, dryer, and garage door with the low cost deductible price.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceTimeliness

    Reviewed Oct. 4, 2021

    I just renewed my warranty with Select Home Warranty. I am so happy with the customer service and the speed of service calls. I had an issue with my A/C and someone was out to fix it the next day. I will continue to use Select Home Warranty in all houses I own.

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    CoveragePriceRates

    Reviewed Oct. 4, 2021

    Ed ** provided lot of information and educated us on benefits having multi year policy to save significant policy premium (55 years and above @ home). He explained the covergae we are getting for Kitchen Appliances, washer dryer, garage door and so on... He also talked about giving an additional one year policy to make it 6 year policy for the price of 5 years. He also reduced the each time visit amount (Co Pay) from $75 to $ 60. Great service.

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    Customer ServiceTechPunctuality & SpeedMaintenanceTimeliness

    Reviewed Oct. 4, 2021

    My AC stopped working, I made a claim on it, it was painless and simple. I was told to give them 24-48hrs. To my surprise they were out the same day. The tech said it needed to be replaced, I'm waiting on the response from Select for the outcome of it.

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    CoverageStaffBilling

    Reviewed Oct. 4, 2021

    I enrolled in a new home warranty policy on a Saturday night, and by Sunday morning they contacted me. Bruce was so polite and thorough in explaining my policy, he offered months free if I paid in full, I explained my situation, I am disabled, live alone and on a very fixed income. He immediately understood, and offered to accept the full payment on 2 installments so that I may have 2 months additional coverage. Amazing Service.

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    CoverageTechSales & MarketingStaffRates

    Reviewed Oct. 4, 2021

    Great sales guy. Very knowledgeable and professional. Gave me same rate as my old company with better coverage. 6 months free and with this review one more month. Hopefully this company will have better contractors than the last company I was with. 3 year contract with ability to cancel any time.

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    CoverageSales & MarketingStaffRatesCoverage Limits

    Reviewed Oct. 3, 2021

    Contacted company based upon their ratings and talked with a Sean **. He was very helpful in providing the details of the coverage of the policy and offered a reduced annual rate if paid in advance. Then he inquired if I was a Senior or a Veteran and when he told me I qualified for a further reduction in annual rate and it was set for life. I mean who the heck does that. I opted for a 5yr plan and am very happy with receiving a free year of coverage and a reduced service fee. Imagine that. Select Home Warranty really takes care of the elderly and Veterans and "I thank them for their service to veterans and elderly". It's about time we show our appreciation to company's that take care of us.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Oct. 3, 2021

    I received an email from this company and passed it on to my boyfriend who was unhappy with his home warranty company. He called to thank me and to tell me how happy he was, so I called the sales rep and wound up signing with them as well. I have been with my company for seven years and while I have generally received good service from them, there are many items they do not cover and it is much more expensive. I am really happy that we both got great coverage at a super price.

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    CoverageSales & MarketingStaff

    Reviewed Oct. 3, 2021

    Very easy process to get set up with a policy, sales rep was knowledgeable and thorough which made the process smooth. Answered all my questions and made sure I was clear on the details of the policy! I had a poor experience with another company and this has already been much easier.

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    CoveragePriceStaffRates

    Reviewed Oct. 3, 2021

    Great price. Friendly agent. Great range of coverage. The agent seemed very knowledgeable. I wasn't sure about this type of policy. My agent put my mind at ease. I recently purchased a spa and was pleased to find that I could add this coverage. I was even able to add roof leak coverage.

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    Customer ServiceCoverageSales & MarketingPriceOnline & AppStaff

    Reviewed Oct. 3, 2021

    I called to get a quote on annual home warranty policy. The rep went through the options, and I was able to get a couple of discounts. The rep also pointed out something I missed on the website. It was the option to get multiple year coverage that was less annually than the single year, and I got the lowest per call cost they have. It was a good deal.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 3, 2021

    I was offered a better deal and they were very fast. I was looking up home warranties and was looking at Select and they called. I am pleased with service. First offer I could not afford, and he understood and then offered a second offer and it was a better fit for my budget.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 3, 2021

    I never felt that I had to wait a long time whenever I called them. I called them twice for air conditioning and to get my garage door fixed. Immediately after I called them, they send a specialist to my house in under 4 days. Very good service at an excellent price as well. I highly recommend them.

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    Customer ServiceTechPunctuality & SpeedMaintenance

    Reviewed Oct. 2, 2021

    Dishwasher stopped operating in the middle of a cycle. The repair person scheduled a repair within 24 hrs and when he came out the dishwasher needed a part ordered. I am scheduled another visit as soon as it comes to complete the repair. Select Warranty has been in constant contact with me throughout the whole process via email. Thanks for their promptness!

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    Customer ServiceTechPriceStaffValue

    Reviewed Oct. 2, 2021

    I have purchased Select Home Warranty for two of my rental properties about a year ago and today I added two more contracts with Select for the other two properties. I have been given an excellent and timely respond every time and I call in and open a claim, I am very happy for getting the services I am counting on. I would strongly recommend Select Home Warranty. It's worth every penny.

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    CoverageTechSales & MarketingStaffNetwork Quality

    Reviewed Oct. 2, 2021

    Daniel was very thorough, professional and helpful in explaining the policy and answering my qurstions. The policy fit all of my needs and the discounts and features are great. I also like the ability to use my own contractor for covered repairs. Hope I never have to use it but if I do, I feel confident that they will take care of me.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 1, 2021

    I paid for the policy one week ago. I did not receive the policy. I expected to receive it right away. I did not. I called the salesperson twice during the week at his extension, requesting a return call. l was never called back. I sincerely hope your home service is FAR BETTER. One week later, I called Select Home Warranty and the salesman sent me a copy immediately.

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    CoveragePriceStaff

    Reviewed Oct. 1, 2021

    When I submitted an online quote request, I didn't expect to be working with a live person. Derrick was extremely helpful in explaining the coverage and then customizing a policy specifically for each of our 2 homes. Saved us several hundred dollars per year over what I would have settled for online. Great service!

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    Customer ServiceCoveragePriceRates

    Reviewed Oct. 1, 2021

    I am very pleased with Select Home Warranty, especially as compared with the company I used when I first purchased my condo. The service was wonderful, the coverage is much better as is the price of the warranty and the cost of a service call, and I feel confident I will be secure with this warranty for many years to come.

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    Customer ServiceCoverageTechPricePunctuality & SpeedStaffRatesCoverage Limits

    Reviewed Oct. 1, 2021

    Researched Select after current vendor doubled my rate after 1 yr and saw Select was highest rated out of 10 companies. Representative was very helpful in providing various options for lowest cost along with maximum coverage of household items. Questions were promptly answered and to be put in the contract. Emails and contract arrived within 2 hours for review and my satisfaction. Impressed with contract flexibility.

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    Customer ServiceCoverageTechSales & MarketingMaintenance

    Reviewed Oct. 1, 2021

    It’s been more that 48 hours since initial call was made on above claim #. Have heard nothing or have I received an email identifying a contractor to repair the unit. The unit is not working. Scam. Scam. Scam.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 1, 2021

    The customer service person, Derrick **, was very very helpful and really helped understand our requirements and gave us a very good price and package. We are yet to experience the actual service and were assured by Derrick that they have the best customer service and timeliness awards. Derreck even gave us his direct # to contact. We had called another home warranty and they actually told us that they were busy and would call back and we should not call :) :).

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    Customer ServicePriceStaff

    Reviewed Oct. 1, 2021

    I was referred to Select Home Warranty by a good of mine and finally retired from the Army and purchased a house. I called Select Home Warranty and spoke with Chase who was extremely friendly, knowledgeable and patient. Chase provided me with great affordable options for the home warranty. We are very happy with this decision and recommend Selcct Home Warranty!

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    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedStaffRatesResolution

    Reviewed Oct. 1, 2021

    I worked with representative Jake ** and he was very informative and answered all my questions. He gave me various pricing options and the advantages of different time periods, cost savings, additional cost free options and how I file a claim, who to call and who to email. I contacted several other Home Warranty providers and checked their pricing and coverage options and finally selected Select Home Warranty. I hope I don't have to make any claims but if I do I hope that Select Home Warranty makes it easy for me to resolve the problem and that the promptly send qualified technicians to my property.

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    Sales & MarketingStaff

    Reviewed Oct. 1, 2021

    Mark **, helpful, polite, courteous, excellent service. The plan provides everything that I was looking for and the 5 years one gives me the discounts that no one else has offered. Very pleased with the service and plan. I'll be referring this company to some of my friends and family.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 1, 2021

    At renewal I decided to shop my coverage. I googled the top 10 warranty companies and started calling. The man I spoke with at Select was very knowledgeable, answered all my questions, and took great care of me. Wanting apples to apples coverage, Select was hands down the best deal!!

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    Customer ServicePunctuality & SpeedMaintenanceStaffResolution

    Reviewed Oct. 1, 2021

    I have submitted my claim in August and has not been resolved even after 2 months. I have to call them every day wasting 30 min of time. The customer service agents are amazing and bear my anguish and sympathize with me but unfortunately work never gets done. After a month, they send me parts which are wrong and I am going through this torture every day. I have 2 small kids and 2 dogs and are suffering for the last 2 months with them not fixing the issue. The mechanical company they send were very prompt and tried their best to help me. They even offered to put the parts needed for repair which could have fixed the issue in a week but Select Home Warranty company does not allow them to. They say they will send the parts and end up sending wrong parts.

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    CoveragePunctuality & SpeedStaff

    Reviewed Oct. 1, 2021

    Jake ** was pleasant and professional. He pointed out other possible programs, but was not pushy at all. He set my mind at ease that I had the right program. I was contented and happy. This is the first time my wife and I considered such a policy. We are both in our late 70's and I believe Jake took into consideration our ages and financial situation. He is a fine representative of your company.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Oct. 1, 2021

    Got a quote from Mitch ** who was very professional. I recommend you to talk to him of any quotations. He had given me 3 to 5 different options to review and discounts before I purchased the warranty. Everything was done on phone and he was quick in answering to all my questions.

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    Customer ServiceCoveragePunctuality & SpeedOnline & App

    Reviewed Oct. 1, 2021

    Lucas was very quick to answer questions by email or calling. I never had to wait very long at all. I wanted a warranty that would cover more than the basic and give us peace of mind. I did research online and found a lot of companies offering home warranties. Most of the websites did not explain enough information to compare coverages. I was looking for roof and a/c coverages since those are the biggest expenses when they have issues. They offer roof leak protect free with premium package. Great coverages! Awesome customer service!

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    Customer ServiceClaims HandlingPriceRates

    Reviewed Oct. 1, 2021

    Great home warranty company. Easy to sign up and offers great pricing! I would highly recommend this company to family and friends who are looking for reliable and great customer service. The process to file a claim is also extremely convenient! I have had other home warranty companies in the past that charge way too high of prices. This is a great deal!

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    Claims HandlingCoverageStaff

    Reviewed Oct. 1, 2021

    Select has been a wonderful company to work with! When we've needed to submit a claim or renew our policy, they were very helpful and attentive to our needs. We have continued to renew based on their quality service and great staff that assist along the way. You won't be disappointed with them!

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    CoveragePricePunctuality & SpeedStaffRates

    Reviewed Oct. 1, 2021

    They were fast, fair, and so friendly! I was nervous as a first time home buyer for home insurance but they have great coverage with wonderful prices that you just can’t beat. I would definitely recommend this to a friend. I added a few extra things for coverage just because the location we are at and it was the best choice I made! I’m so glad we went with these guys for our home insurance!

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    Customer ServiceCoverageTechPriceRefunds & Payouts

    Reviewed Oct. 1, 2021

    Richard was remarkable. He should be the example of customer service for all companies. Also, the value of their home warranty is above average. Coverages are comparable to others, but if you purchase a longer contract term the value far outweighs anything anyone else is offering. It also decreases the premium that you must pay for each repair. So far, very impressed!

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    Reviewed Oct. 1, 2021

    So far so good, I haven't had any claims but my brother uses these guys and everything is ok so far, I would recommend them to family and friends and anybody who wants a good deal on home warranties, and always getting extra months added, so win win all around, please cheak these guys out.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Oct. 1, 2021

    Called Select Warranty and wanted to know if my leaking Whirlpool Undersink water filter is covered. Support lady took my information and opened a claim so my question can be reviewed Service rep was very nice and accommodating. I called in the early morning. My call was picked up immediately. Service person told me she would enter the claim and I get a response by email.

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 1, 2021

    They Called quickly after I requested quote, and gave great info. Look forward to seeing how this company responds to claims, and if they keep their word. Also, need to make sure confirmation email is sent.

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    Customer ServiceCoverageTechPriceMaintenanceResolution

    Reviewed Sept. 30, 2021

    This is the worst company I have ever come across. The HVAC blower stop working more than 2 weeks ago and they have been asking for excuses and today I got the email that I am approved for only $150 even the HVAC company gave more than $800 quote. I had to fix the issue myself a week ago. Can you imagine a company taking more than 2 weeks in summer to come back for issue. Also I complained for a water heater valve leaking and they said it is not covered even the contract says the "Water heater accessories are covered"

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffResolutionCoverage LimitsWait Time

    Reviewed Sept. 26, 2021

    On Dec 8, 2020, I purchased a 5-year home warranty contract with Select Home Warranty for $1,925.00, which includes 30 days of waiting period and 12 months of free coverage, bringing the end date to Jan 7, 2027. My contract was supposed to provide me with an Executive VIP Membership and Platinum Care. On May 20, 2021, I submitted a service request for my oven which could not ignite immediately, causing a small amount of gas leakage.

    Select refused to provide coverage, claiming “gas leaks” were not covered. However, according to the contract terms 6.2.2. Oven/range/Stover Top, Select agreed to “cover all modules, components and parts of the gas or electric oven, range and stovetop necessary to the functionality of the oven, range and/or stove top. (i) Burners (ii) control boards (iii) thermostats (iv) broilers (v) temp controls (vi) heating elements (vii) igniter (viii) ignition module (ix) spark igniters”. It was Select’s responsibility to repair the components which caused the delay in ignition and the gas leakage would be fixed simultaneously and automatically.

    At the end, I had to hire an appliance repair company to fix the issue on my own expense. On May 25, 2021, I submitted a service for a bathroom sink leakage. I never got a call from Select’s contractor. After waiting for 6 days, I decided to cancel the service request on May 31, 2021 and called a plumber out on my own expense. At the end, I had to call a plumber to fix the leakage on my own expense.

    On Jun 13, 2021, I submitted a service request for my broken garbage disposal. According to the contract terms, 6.2.5. Garbage Disposal as quoted, Select agreed to “covers all modules, components and parts of the garbage disposal necessary to the functionality of the garbage disposal”. However, Select only agreed to pay me up to $75 to purchase a new garbage disposal unit and refused to take the responsibility for the installation. Based on Amazon’s listing, the average cost for a comparable garbage disposal as my broken one is about $120 to $200. Upon negotiation, Select agreed to reimburse $100 to me for the garbage disposal purchase. At the end, I had to hire a plumber on my own expense to install the garage disposal for me.

    On 8/16/2021, after having so many unsatisfied experiences, I called Select to cancel my coverage. I was told besides $75 cancellation fee and the pro-rated annual warranty plan cost of $333, I had to pay back the costs that Select had incurred to fulfil my service requests, which included the $100 garbage disposal reimbursement, kitchen pipe leakage repair in Jan 2021 and refrigerator door gasket replacement done in Jun 2021, amounting to a total of $535. Upon cancellation, the total costs for an 8-month coverage with Select would be $943 if I had to pay everything back.

    Note that for each repair they completed, I paid $60 service call fee to the contractor, which is on top of the $943 stated above. It is extremely unethical for Select to ask me to pay back all the repair costs as well as the annual warranty plan costs. In other words, the $333 annual warranty plan cost plus $120 ($60x2) service call fee that I paid didn’t buy me any coverage, but frustrations, disappointment, and inconvenience, not to mention all the time I spent on the phone with Select customer representatives.

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    Claims HandlingCoverageTechSales & MarketingStaff

    Reviewed Sept. 22, 2021

    Please avoid this Select Home Warranty, they promised everything to sign a contract, but when you file a claim they find every reason to refuse the coverage. You can go to Facebook and typing Select Home Warranty complaint, It will show a fan page Select Home Warranty Scams. And thousand people in there have the same situation with me. And the way they take care of the claim is not correctly as well. This is totally a scam and the other good reviews here you guys need to be careful that might not be the real one.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Sept. 21, 2021

    SHW provides intelligent sales information and makes their offerings and service sound great... but beware... once you have paid for a service plan, SHW switches to some of the worst business practices. I call it bait and switch.... providing so much misinformation and changing the process. Once you catch on, they will begin to hang up the phone mid call. The promise is to help get your appliance repaired and to cover the costs for covered items.

    Without going into great detail... buyer beware. There are many other negative reviews of this company and I could copy and paste them all. I have experienced what others have said in their reviews. They will take every opportunity to deny your claim! It will take weeks if not months to get repairs completed. You will spend so much time on the phone trying to get a resolution. They will make sure they do not pay out any more than what you have paid them for your policy and will eventually begin to hang up the phone on you... leaving you no options.

    I have talked with many people on the customer service line...noted their names, dates and time of our conversations. When hung up on, called back and been told that they do not have a person by that name and there is no record of any call from me. Then started the process again... frustrating to say the least and a big waste of time. Don't bother with this service... time is money and it is better to spend on qualified service techs than to deal with this company.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 19, 2021

    When something seems too good to be true..it usually is. I purchased a warranty from Select Home Warranty a few months ago, the rep I spoke with (Steven **) hyped it up like it was the best thing since sliced bread. Then when I tried to used it the truth of it came to light. They sell it as an Appliances package but when you try to use it you find out there’s a whole host of parts that isn’t covered (I’d say about 70%). They just told me I was approved to receive $95 for a $570 microwave that was only a year and a half old. And my refrigerator and upright freezer wasn’t covered.

    How are they not covered when the package I got said Appliance Package not Parts Package. Now I canceled my contract because of my dissatisfaction with them which will result in a early cancellation fee. I paid for the contract up front, no documentation was ever sent stating different part of the appliances were not covered. False advertising, poor customer service….never again.

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    CoveragePriceStaff

    Reviewed Sept. 18, 2021

    Outstanding knowledge of policy plans and their coverages. Superior knowledge of their company policies and procedures from labor charges and ways to get them lower by choosing the right plan for me to use. All questions were answered satisfactorily. I was able to choose the plan for my family. I would definitely recommend Select to my friends in my neighborhood.

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    Claims HandlingTechPriceMaintenance

    Reviewed Sept. 17, 2021

    I submitted a claim for a leaking pipe within my wall inside my home. After securing my own plumbing company to diagnose and provide a quote, I was told that it would take 2-3 days for approval of the repair. Really??? On a water leak that could flood the house??

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    Customer ServiceStaff

    Reviewed Sept. 17, 2021

    Jake ** did a great job explaining the home warranty and offering options. I researched many home warranty companies and settled on Select Home because they offer the best options and have outstanding customer service reviews. I’m completely satisfied at this point in my decision to purchase the home warranty. Thank you for asking!

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    Customer ServicePunctuality & SpeedStaffWait Time

    Reviewed Sept. 17, 2021

    I'm happy with the deal that I got from Select Home Warranty. I wanted to ensure my properties were protected to avoid any surprise repairs. Speaking to the service team helped me get exactly what I was looking for. I am yet to use their services as there is a 30 day waiting period.

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    Select Home Warranty Company Information

    Company Name:
    Select Home Warranty
    Company Type:
    Private
    Address:
    1 International Blvd #400
    State/Province:
    NJ
    Postal Code:
    07495
    Country:
    United States
    Website:
    www.selecthomewarranty.com