Select Home Warranty Reviews

Select home warranty company representative Issac ** was very helpful and knowledgeable about the home warranty policy and offered me a great deal with extra months and roof protection. Customer service was outstanding. Issac made himself available to help me and my finance with our home warranty’s at the last minute and was very courteous and professional.

It has been 43 days since my heating system broke down and we are living without heat in these coldest months of the year. I had filed the claim on November 25th, 2023. It took them 4 days just to find a technician and give me the appointment for December 14th. That’s after 3 weeks. No Tech wants to work with them. After their Tech looked at it I patiently waited for few days to get a response but they did not call me even once, so I started calling them to check the status every other day. All they gave me was an assurance every time. In the initial few calls, I was told that they were waiting for Tech’s report. They didn’t even let me talk to the Manager, rather they hung up. Then I called their Tech. guy, Gary to check and he said he turned in the report the same day he diagnosed. SHW, what was the reason for this lie? What did they want to hide? They were taking time to make excuses and how to run away from this.

I changed my home warranty to Select because their rates were so much less. There’s a reason for that; it’s 'cause they don’t do anything. I’m pushing 70 and have dealt with hundreds of companies professionally and personally and this is the second worse company I’ve ever had the unfortunate experience of dealing with. It was 113 where I live. I had family visiting including 4 young children. The AC went out upstairs. I called and they said they would locate a company and get back to me. Time went by and they never called back. It was pushing 100 degrees inside my house. I finally talked to someone and they said if I found a local company they would reimburse me but the provider had to talk to them. So I found a local company and after talking to about 5 different people I got through to someone who talked to the provider.

Companies totally lie about their service. They are there to make money. They are not there to fix the parts even though their technician is a liar they will say they change the part. They did not change the parts, their one star company below one star, zero star company. Please do not buy this company plan, they tell one-year-old product we can pay only $200 and you have to pay out your pocket $800. Do not choose Select Home Warranty company. They are scammer.

Wow! What an outstanding experience! Eric is amazing. His explanations, knowledge and answering of my questions was above and beyond! So glad I have this coverage now. I highly recommend to anyone! They cover way more for a considerable less amount. Hopefully, when something breaks it's as smooth as it sounds.

Joey ** provided excellent professional and personal service. I submitted my selected program and options online and received a call from him within ten to fifteen minutes. I noted the level of service and options I was interested in. He listened well and understood my needs. He made the process was very quick and efficient. He helped reduce costs with discounts that were available to me since I am older. Keep up the great work.

I worked with Ed ** today to sign up for a multi-year warranty coverage for two homes. Ed walked me through different options clearly and concisely, which I appreciated. I ultimately chose the platinum for multiple years to lock in rates. Home warranty is always questionable, until something breaks. I am satisfied with the coverage and appreciate Ed's help.

Ryan went into great detail about the coverage and offers that they had available to me. He also broke down the pricing in a way that I could understand. Also showed us the VIP program and which we purchased six years with an estimated savings of $3,000. All also gave us his direct number so we can call him for any future inquiries.

Great customer service, knowledgeable, caring staff. All issues were resolved with Select and the company to whom they referred us. Select is a company that affords us repairs on all appliances when they break. I highly recommend them for anyone either purchasing a home or just wanting to have protection on all their belongings.

A big shoutout to Alex ** at Select Home Warranty for completely exceeding my expectations! His product knowledge was impressive and he was quickly and effectively able to identify what would meet my needs while being incredibly friendly and personable. His positive energy made our sales conversation more like a chat with a helpful neighbor than a customer service call. IMHO he went above and beyond to make the whole experience of changing companies an actual pleasure rather than the dreaded one I was expecting!

Called Alex ** regarding updating my new home with a Select Warranty. I have been pleased with past service from Select Home Warranty. Alex was fantastic and easy to talk to. He explained everything so I would know what I was getting and what I needed. I needed to transfer my policy from CA to Montana which he did for me. They cover every brand that I have and would get a service provider if I have any problems.

My husband and I bought a house 1 year ago and our 1 year warranty is expiring. I researched available and Select Home had the best pricing/deals and the enrollment experience was very user friendly. We really appreciated that you received an additional discount on enrolling annually versus month-to-month, along with 2 months free AND they were even having a Christmas discount.

The online sign-up process was quick and simple. A representative called me just minutes later to complete the order and reduce my price with discounts I was eligible for. The cost is fair and most items in my home are now covered for better peace of mind. I really appreciate the lack of exclusions included with many warranty agreements.

Super sales folks, very detailed explanations... something for everyone! I'll be looking for possibly adding an additional 3 contracts for other properties that I own. The closing rate was super and made it easy to do! Lucus, the salesperson, absolutely knew his stuff and presented everything in a logical and easy-to-understand format!

The renewal with Jason was outstanding. He reviewed all options for me. Took the 3 year. Rates great. Feel like I have known Jason and Johnny for years. Super job by both. An asset to your company. Will tell friends about this plan. Will let all know what a great company. Worked great with me when I had a plumbing problem.

Very informative, tried to get me best deal. I just hope I have a good experience with service. Last company was horrible. Let's see how this one works out and see if they hold to their promise. If your company does not hold true, then I was told I could cancel at any time.

Initial rating for call which Eric give me a good price for the warranty. He gave me the friends and family discount price. Wll rate again if everything goes well and happen to use the service in the future. Great to hear about this company online. Will rate again if needed.

I was a bit hesitant to change company however my representative Ed answered all of my questions clearly and professionally. He went above and beyond offering me many options. I am very happy with the outcome and I would recommend this company to all of my friends and relatives. The value I was offered is outstanding including a "locked" in price for my lifetime... I have not heard of that option with any other company.

Was immediately called by a sales rep. He was extremely friendly and explained everything in detail. He looked and applied all discounts that were available to me. We even had a great conversation concerning my past experience with a bad home warranty company. I felt really welcomed. Received a follow up call the next day to confirm my information. Time will tell if I made the right choice.

Many home warranty companies contact me. Your company was the only one who mentioned perks such as discounts for AAA members...discounts if we are over 55..My wife and I are both. Likewise, when I couldn't afford a full term policy ALL AT ONCE, they offered me a 3 year policy. BRAVO FOR SELECT!!

I called about a home warranty and was very pleased with the information I received and the explanation of the cost and the extra discounts I received. The person was very helpful and knowledgeable. Very pleased with my experience and we are very happy that we have coverage on our home now.

I am pleased with the professionalism and friendliness with the representatives when I have called. There is not a long wait to talk to someone. I like the choice of plans and pricing, getting 2 months free is also a bonus. I like the fact that you get roof coverage as well.

My experience was good with the sales person. He was informative and asked me several times if I had any questions. He also informed me of discounts in order for me to save more money. The salesperson also advised me to call back with any questions that I might have and to look for my sales contract in an email by the end of today.

The customer rep was knowledgeable about service plans and the value of having extra coverage on household appliances. We purchase insurance for future home buyers too as a reward. Another benefit is to show future homeowners that we care about our home and want to guarantee peace of mind that they are getting a great deal.

Spoke to Mr Fred **. He was very knowledgeable about your program. Bought a 3 1/2 year program with him and your company because I was so impressed on what your company had to offer. Great presentation. Mr ** has done a great job today. I am very happy with the choice I made today. Hope you take good care of this salesman. He is very advantageous to your company.

I've had Consumers energy appliance plan for over 10 years. This plan's coverage is half the cost with full appliance coverage if unit cannot be fixed. I also like that plumber and electrical are included. My other plan through Consumers Energy did not cover roof leaks. I also added my central vacuum cleaner.

Jake was very helpful and he was able to find me many great offers for my area as well as lock in my rate. He was very patient with me and answered all of my questions. So far I am happy with the service and hope to continue to be Happy going forward if there is ever any issues.

Alan was great. He was very knowledgeable and efficient. I purchased the warranty as part of the sale of my home. Alan was able to answer all my questions and explained how the transfer to the new owner works. He completed my contract in a very short time and I was on my way.

I submitted a claim for a broken hot water heater Dec 1, 2023. It's 01/04/23 and I have been told for the third time that they will investigate and call me back in 24-48 hours. I am beyond frustrated and tired of excuse and COLD WATER. I would not buy from them again. I am trapped now.

I’d try to cancel this policy due late and no policy information to review after 45 days and very upset about it that leads me to cancel policy but the manager was able to talk things out which resolves the issues. And I acknowledge their professional customer service dealing with upset customers. They very calm and respectful in what they do.

I never thought I'd get a home warranty. I thought they would be too expensive. But, I got a great deal with Select by using an annual contract. It ends up to be a lot cheaper than the competition. The reps were professional and personable. I hope I'll be this pleased a year from now.

Enoch was very helpful and helping me find my policy number. I’m getting the claim set up, he definitely gets five stars. He help me find my policy number and update my email. Then he proceeded to file the claim on the phone so it could be expedited. I am extremely satisfied with the Customer service department

Thanks to Jake I was able to avail a quality warranty policy from your office at a price that is suitable with our budget! Helpful agents like him make customers spend a little more than expected but end up happy because of the great offer he provides! Thanks and I’m looking forward to being a valued customer and if the service is great, I would certainly stay with you!

Representative was courteous and offered good solution and I accepted the new offer that was made. I would recommend service to other friends as well. I was followed up with email of my warranty and met all expectation.

I changed from American Home Shield, They were becoming overpriced, I also didn’t like their phone system. Considering I was with them for 12 years they wouldn’t work with me, only offered a lesser warranty. I was very happy with the representative who worked with me and provided a GREAT Price for coverage.

The representatives verify you and everything is directly noted and policy is on hand and clear to read. I understand what my policy covers for and what is a home claim vs warranty. I never found or heard of value in these type policies but the cost and top level company makes me feel better as a home owner.

We had SHW in Texas and were very happy with it. Jake ** was our contact person and he helped us a lot being very quick with responding when we contacted him concerning our questions. We would really recommend him as agent and get the service you need. He is more than willing and able to go the extra mile to make sure that the client understands what is needed and will treat you as a valuable customer.

This company thinks if Vets, their sacrifice and does their best to assist the quality of life after service. Would recommend to all I know. Thought this was on of those company that just takes your money but these guys care and it shows. Looking forward to a continued relationship thru out the years.

Exceptional Service! I can't thank Select Home Warranty enough for their prompt and efficient handling of my recent plumbing issue. When faced with a sudden burst pipe, their responsiveness was unparalleled. The process was smooth, from filing the claim to the repair completion. Their customer service team was incredibly supportive, guiding me through every step and ensuring a swift resolution. The plumber they sent was not only skilled but also courteous, making the experience stress-free. Kudos to the team for their outstanding work!

This was a frustrating process. The online sign up was quick and easy. The salesmen who responded to the call were rude and uncooperative. 1st the follow up phone number caller ID was from random number. Would be better if it at least identified them as calling from Select Home warranty but it did not. I was forwarded to the wrong extension on one occasion. When I received a return call I was not asked to verify my identity and was immediately asked for my credit card information which made me very uncomfortable. Make sure they are trained on telephone etiquette and are less abrupt. In this era of identity theft and scam calls, they need to do better.

I experienced professional and easy enrollment. The prices are competitive and the plans fit my needs. The agent helped to provide me with the best plan for me. The service is Professional and response time was very quick. The plans allow for smaller deductibles and submitting a claim is very simple.

Lucas was incredibly efficient, informative, delighted in answering each and every one of my questions, he had all available discounts ready at the touch of a button and I am grateful to know all the details that he shared about the company’s offerings, what I can expect out of service, details on how to transfer if it when I sell this home. I will be most certainly delighted to share my experience with friends and family so they can take advantage of this incredible offers. An excellent customer service! Thank you Lucas very much for your time and attention to my needs, questions and concerns.

The gentleman Bruce took all the time and effort needed to make us one happy family. He asked me questions that let him to the answers for our comprehensive warranty. He made sure to provide both the warranty and cost that also saved us money. Bruce was polite and very pleasant during the entire conversation..

I've been around the home warranty block many times as a licensed REALTOR these past 36 years. I "interviewed" several home warranty programs. I was incredulous at first, but Select won my business and my trust due to the professionalism, patience and obvious experience of Jerry G, the account manager who was tenacious and available. Looking forward to SIX years of coverage for two of my properties.

Jack ** was very helpful in selecting the right plan for me. Went over the options that they had and which one would be a best fit for me. They have different options that will fit your needs for the warranty that you need for your home. He will give you quote that would best fit your needs.

I found out about the company via internet service and submitted an online request for a quote. A representative called me immediately in response to my inquiry. She was courteous, friendly, and professional during the telephone call. She provided detailed information on the plans and what services are covered. Thank you.

My account has expired last month which I didn't pay attention. I am a customer for your service about 8 years now. The representative helped me to renewal my account for another 3 years. The representative was good, and he has lay out all plans and I have got the best plan with a good rating and some extra month of service.

I have had Select Home Warranty for over 2 years now and I have been satisfied. I had a claim last year and it went very smoothly. I called and they contacted a contractor for me. They came, checked my washer and was able to fix it. I am glad I have it.

Spoke with Steven and he gave offer of 3 years and 6 free months for $1,1290. I said couldn't swing that today. Price quoted was $450 today $450 Feb 2 $450 March 2. Stated if I paid balance before Feb 2 I would only owe the left from the $1,129. Deal included service charge of $60, full roof coverage. Waiting on the email to check all included. Steven gave me his ext. ** if any problems. So far so good.

I am happy with the discount and price I got for my home warranty coverage. It was affordable and efficient. I found it a bit frustrating however that I had to call back my sales agent of the policy twice, and email him because of incorrect information on my warranty brochure.

The Select Home Warranty Customer Service representative was very helpful and friendly. He was very thorough and explained my options, giving me additional information and discounts. I look forward to working with this company and recommending to my friends, family and neighbors. Thank you for making this fast and easy during a stressful financial year.

As a new customer satisfied with customer service and explanation of services and discounts available. Compared several home warranty companies and hope I will have a good experience when I need the service. The reviews are good. My experience with home service is mixed, some companies are good, others regular and others bad. Some advertise very good but when you needed service they don't deliver what it was promised

Had been emailing with Jerry since the summer about moving to Select. Finally decided to pull the trigger. He offered me great coverage at a much better price. Gave me additional options but wasn’t a hard sell. Super fast, easy, and friendly. Will be calling back when we change over our other home.

Filed a claim for our heater. The company would not submit my claim unless I gave them the make and model. I don’t have access to this info because it is in the attic. After eventually getting the info, they sent a service guy out that barely speaks English. Hard to explain all the issues we have with our heater due to language barrier. He determined what was wrong and ordered a part that would take a while to arrive given Thanksgiving was that week. We go out of the country and let Select Home Warranty know that we are unavailable during that time.

Eric ** called, he explained options, provided deals. Eric offered 14 months of coverage for $465 premium & service fee of $75. Eric offered another 2 months for referral, another month for survey. Thank you, Eric. I plan to refer Select to few friends. Rather Eric **. I look forward to overall service from Select warranty.

Excellent customer service was provided to me, they answered all of my questions and concerns. Thank you for the good customer service you provide to your clients. I will recommend your services to family and friends that have no coverage or that are not satisfied with the service they have.

I was called right after putting in a quote request online for a new home warranty. Robert was very friendly and knowledgeable. He gave me info on the company and different plans. He gave me a competitive rate from what I was paying at my previous company. So far they seem like a great company.

After a frustrating experience with another provider I am pleased to find another provider that offers solid coverage at a reasonable price. Pleased with the agent that set it up for me. Hopeful to not use the warranty, but also trust that if needed that it will be efficiently handled by Select.

Very Nice over the phone. Made it simple to make claim. Best home insurance I ever had. I have recommended you to all my friends. With all claims I have made have been happy with every outcome. They always make the best out of a bad situation. Will continue to carry this insurance as long as I own my home.

The salesman I spoke with was both professional and knew his product. I am pleased with the cost for the policy. The service fee is excellent compared to other companies. I spoke with other salespeople and was not impressed with their policies. Their prices were higher and their service fees were higher as well.

Johnathan really walked me through everything step by step and it was a great explanation. I ended up saving $50 annually and I was able to get a smaller service fee. He really provided the plan in detail so I could understand and make a educated decision. I would recommend this to any new home buyer.

Love the communication each person has when I call. I love how I can request and check status of my claims online. I also love how you can do monthly payments for the warranty instead of paying in one lump sum!! They are great. Would deff recommend them to friends and family!!

Answered my questions satisfactorily. Explained what I would be getting and how much it cost. Let me know what else was available and the cost of that also. Explained how the process works and what to do to make a claim. Made me feel comfortable to go ahead with the process.

Jake did a great job confirming our order and setting up our account. We have used three other companies and so far, none have had such great process for set up. Also, none have offer such great coverage for the quoted value. We look forward to utilizing Select Home Warranty and are happy with the coverage options available with our premier package.

I have had Select Home Warranty for my rental house since August 2023. It is an excellent service and an excellent value. I used them various times for various appliances and was 100% satisfied. Jonathan provides excellent customer service and made a good value even better when I told him I wanted a warranty for my personal home as well.

As a new customer, creating an account was quick and easy. After reviewing plans online, a customer service representative kindly answered questions, offered additional support, and provided space and time for me to review all information before finalizing my decision. Thanks for making the process as fast and friendly as possible!

I had ordered another warranty from another company yesterday. I got an offer today from them bettering the online offer. I called and went over the details and signed up. I canceled the other one. The salesman was professional. The service fee is almost half. Roof coverage is included free. It’s $200 less. Very happy.

The person I spoke to was very Helpful and Knowledgeable in answering all my Questions and Concerns in Detail. I was also offered the Senior Discount if locked for 3 Years. First time with this Insurance and would like to see if I am Happy with its performance. Had a Prior Bad Experience with another Company and I hope to be In good hands with this Company.

When I lived in Augusta, GA, through November, 2023, I had a different company, but they have modified their coverage. I decided to use "Select" since I've had them on my list of possible future service. When I contacted them, they provided much of the services I needed and signed up for 1 year of service. The contact with the Sales Team was effortless,

My former warranty plan fell very short of decent. They would not call back, schedule technicians, etc. I did a significant amount of research and found Select to be the most comprehensive around. In addition, the representative was polite, unlike the other pushy sales people. I sell real estate and refer many clients to other services.

When I called and try to get a quote, the company promptly sent me messages/voice mail. Then, this company follow up with the text again. I called back after a few days. The representative show me the options that is the best to me and he explained the policy to me clearly. I am satisfy with their service. Thank you!

I had a nice experience with Select Home Warranty being offered various options but not pushing the sale. A complete home warranty service offered. Nice experience. I feel confident that I will receive a good service from Select Home Warranty and their recommended workers if service is needed. Please check out their options.

Aaron was awesome...courteous, well informed and helpful. Excellent sales service! Aaron told me about a three-year senior discount with two free months - Thank you!!! I will tell my friends about the excellent service and coverage.

Mr. ** was knowledgeable and helpful. He answered all of my questions and provided additional savings opportunities. He also made the switch from my previous warranty company seamless without a lapse in coverage. He was able to explain the claims process and what was needed to have service completed efficiently.

I have been shopping around for a new service provider and found that I had many options. It seems like at the end of the day that this company had the best rates and will hopefully live up to all promises. I will be using this company for the first year and hopefully become a long-time customer as well.

The phone call regarding the home warranty was very helpful and to the point. The information on the home warranty was straightforward and comprehensive. The home warranty was easy to sign up for. The representative was able to answer all my questions about the home warranty. I was satisfied with the coverage and cost of the home warranty. I was able to prepay for an additional discount which I was happy about. They offer a good range of home warranty plans with varying level of coverages.

Do you have a referral program? Louis L was so amazing that I want to recommend him to a family member. He was professional and very thorough when explaining the plan that I selected. Louis L also provided all of my documentation within minutes. Keep up the great work! Please let me know about the referral program. Thanks.

My representative was very knowledgeable and pleasant. My policy, I consider a value and protects my home. I have used other home warranties in the past and they were not the value that Select Home Warranty is. I chose the three-year plan for even more savings know that I could cancel at any time.

Select Home Warranty was very helpful to us in our scenario. We had an amazing company come and help us. Totally recommend. We experienced a major leak in our garage and didn't know what it was from. They knew exactly what to do to ensure that it was fixed and good for the future at a fair price. Great job!

I am very fond of the policy, and it is a relief to know that the major appliances we have are covered. We asked plenty of questions ahead of time, and have peace of mind knowing our 19 year old appliances are covered! Also, it is nice knowing that we have coverage for minor roof leaks and things of that nature. We have homeowners insurance, but as a previous property and casualty insurance agent, I always insisted on my clients also having a home warranty. It is so important!

The agent was very courteous and knowledgeable. He helped me find a policy that was affordable and convenient. Ten out of ten I would recommend. The agent spread out my payment in three installments so that I was able to receive the yearly rate. This made it possible for me to get the yearly rate instead of the monthly rate. This made it much more affordable for my family.

I have dealt with many Home Warranty Companies in the past, but this was the best. Zachary gave me the best offer and was extremely knowledgeable. I received all of the coverages I needed with a very fair price and 2 months free service. They also have the best repair companies to work with.

We purchased a multi-year plan. In the beginning, the service was ok. In 2023 when I needed my washer they provided the worst services. First, the repair guys they select in this area don't show up or you constantly have to call them. Then you get the nice customer service persons who keep repeating themselves from a script versus hearing you is a little fascinating. The dashboard is weak. But that's another story. But check this out. Claim submitted 11/28. It's now 12/30, part is here but no repairs yet. What does that say about this company? The company's reviews I think people are fooled by but in reality it's the worst I have dealt with.

I reported a garage door failure to open. They sent their technician out, didn't do anything, took $65 and left, said he will write report for the replacement due to an old unit and no parts for repair. The claim was denied because based on their terms, it was a power surge and not because of wear and tear. This is fraudulent, the technician could be contracted and side with them for not covering the problem. Don't trust what they tell you, but read carefully on the contract. Never buy this type of insurance again, they won't cover anything.

Made the claim on 11/13, a technician arrived 2 days later and recommended a repair. 11/27 the repair was still not approved. They insist on sending another tech that hasn't yet to show up. Been on hold nearly 10 times w staff challenged by English. Choose another company.

Upon calling them for thermostat assistance and having a technician come out to ensure proper installation I was told in an email that they would not service it as it was a maintenance issue therefore are closing out my claim. I called them again but this is about my HVAC heating not blowing. Again I was denied because I had a previous claim within 30 days. I said how could that be there was never a visit by a service tech. They claim it's all part of the same claim as before therefore will not honor the request based upon a policy. I argued with the rep who was heartless (go back and listen to the recording of the call if you can and judge yourself) as we are in the early throws of the coldest months and getting colder and I have no heat, thus having to use space heaters which runs up my electric bill. She refused to set in motion a policy exception (whatever that may come to) that I asked for.

This company is the worst home warranty company in USA, they steal money from the policy holders and doesn't give the resolution when needed. When I purchased the home warranty with this company I was told, they will provide $11,000/year for the repairs or replacements for the appliances that are covered in the warranty document. I had an issue with the built-in microwave on Nov 18th 2023, I submitted the claim and they told me they would send me a check for $95 to purchase a new microwave.

I had to call to explain why my AC unit is covered because someone doesn't know that in the United States, the VAST majority of HVAC units have the compressor outside the house and the air handling unit is in the attic. My initial claim was denied because it was on the "second floor". I don't have a second floor. But true to form, the claim was denied without a followup for clarification, meaning lost time where my HVAC isn't working for an additional TWO DAYS. This is the absolute antithesis of good customer support. Good customer support would have had someone reach out via phone call to verify details before denying the claim so that the customer is not without heat or AC. This is the third such interaction. The one time I got someone to come out to repair my AC during the summer's multi-day triple digit heat prior to calling them, they refused to reimburse me for the service call. I will NOT be renewing with this company.

This is the worst home warranty company we have ever dealt with. Customer service center is not in the USA, very difficult to understand agents' accents and they only read scripts. We paid our monthly rate for several months and when we needed service, their contractors didn't show up. Supervisors didn't provide follow up even though we had to contact them several times, so we ended up buying a new washer machine. After we were charged for a monthly fee and we didn't receive any service, we decided to cancel the contract, and they charged us a $75.00 contract cancellation fee. Very unprofessional staff, they just got out money with no service in return. They don't care about customer service and customer satisfaction.

I started the policy on November 23, 2023. The sale agent is a liar, who told me that the policy start after 30 days and I can cancel in the middle of the year without cancellation fee. After 32 days, my fridge had a problem, so I submit a claim. Then the agent told me that there is a fine print, If I pay by credit card, the waiting period is the 35 days instead of 30 days (which is Dec. 28, 2023). Then I decided to cancel the policy on Dec 27, 2023, the agent told me there is a $75 cancellation fee. It is totally ridiculous that they charge the cancellation fee for a policy that never started and I never used. And they refused to refund the two monthly charge ($42*2 = $84). So they just scam customers to pay $159 for a policy that never take effect for even 1 day!

I signed up with SHW in April 2019. I paid for a five-year subscription and got a "discount" as a Senior. I have used the warranty VERY little as they always have a way of finding a loophole. However, the biggest problem is that when I signed up it was as a rebound from another Home Warranty company that left me high and dry (but very HOT) for 3 months in the summer here in middle Georgia. SHW promised that they had my chosen HV/AC company on their list of contractors in our area. I signed up on that assurance. Each time I had something with my HV/AC (maybe 3 in 3 years), they always sent a company that was not the one I requested, always telling me that my chosen company was not the "first to respond" to their call. The issues were never taken care of.

Please don't be fooled by any fake reviews. This company is by far the most unprofessional I have ever experienced. I have their best plan and after a year still not 1 of my claims has been actually resolved. They send incompetent technicians, then they ping pong your calls to each other saying they won't give the call to a manager. They say, "We will call you back" and never call back. They hang up on you saying they can't hear you properly. This company is cheating its consumers and just find ways to wear you out of following your claim.

I had a stopped up kitchen sink and nothing I tried would clear it up. I put in a trouble call to Select Home Warranty. They sent a plumber of their choice, they arrived three days later-who looked at the sink and said they had to call it in for approval. I got a call from them 15 minutes later and told me Select Home Warranty denied service, but that they could do it for $650. I called the Select company for clarification and they said the work could not be approved with a bogus excuse that the pipes and garbage disposal had been installed incorrectly and that it was stipulated in the contract. This made no sense and frustrated I hung up. I called a plumber and he cleared the clog with a motorized drain auger (snake). I paid $550 out of pocket. I want nothing to do with Select Home Warranty. I have signed with another company.

You will be treated exceedingly well when you purchase, with complementary add ons, extra months, etc. Then when you have to file a claim a resolution will be in the far future if it ever occurs. Select Home Warranty will take days or longer (currently at week 4) to address your claim, then hire the cheapest and absolute worst contractors who incorrectly 'repair' problems, then not ever properly repair the work, and finally charge you for the repairs when you cancel your warranty.

Please stay away from this company - they don't cover any claims and keep declining all the claims. The customer service team is the worst and is not supportive in addressing your issue/complete reasoning behind rejecting the claims.

I signed up for Select Home Warranty and my first claim for an stove/oven repair was quickly approved, dispatched and taken care of. I was very happy with my experience. I purchased the plan that includes hot water tanks and roof leaks. When I submitted claims for these, both were denied and I was referred to my policy. Both are covered under the policy but this company refused to cover my claim.

I bought the warranty for 3 years. What a mistake. When my dishwasher went out, the part was not available for 2 months and then there needed to be 2 parts. Finally, they wanted to replace the dishwasher and only gave me a 175.00 towards a dishwasher that cost 569.00. This was unacceptable. I have been trying to cancel this since October. Every time you call, you are put on hold and transferred to one department to another. The representatives just want to keep you as a customer and canceling the policy is virtually an impossible process. I am starting again this week to cancel as I sit on hold again and I have been transferred twice already again. On no circumstances should you use Select Home Warranty.

I called in for a service repair on my hot tub and refrigerator both of which I bought a three-year contract on now. I have had Claims on both and they are refusing Claims making it hard to even get quotes. The contractor sent quotes and now they’re stating the contractor did not send them in, this is the third time I have tried to make a claim and the third time they have now refused. This is a fraudulent company and should be sued.

When I signed up the rep told me everything what is covered under each plan. I felt comfortable and decided to get the best plan as I was informed coverage was 100%. Afterwards into the contract by a few months, my built-in microwave failed. I called to make an appoint for repair. I was requested the model, serial #, etc. I told them it is about 2-3 years old. Within 2 days I was offered $95 cash out in leiu of a replacement of a $824 microwave with no labor installment.... I was told that is the depreciated value of a $824 built in microwave when I was informed by sales rep all is 100% covered. Do not fall for their fraudulent tactics... If I could give a zero rating I would have.

We paid $1,260 to obtain three years of warranty coverage with their "best policy" for our primary home and rental units.

When you ask them to fix a leak in the bathroom, they say that we do not fix this leak even though they initially said that we cover all plumbing matters. I do not know how they can take money without offering any service, even if it is simple.

This is a crappy service. This is a scam. I made 6 appointments with the schedule again. 11/23~24, 12/1, 12/5, 12/6, 12/11, 12/13. Every time we made time from work, we waited for this service. They never kept your promise and never came. I can no longer trust your service. I still haven't received service.

I purchased my annual policy in July 2023. In November I filed a plumbing claim. A master plumber sent pix and diagnosis. Customer service continuously denied receiving the diagnostic materials until I was cc’d in the diagnostic email. At that point customer service advised me I was responsible for access, stating I would need to remove the back of my new cabinets - without guarantee they would cover the cost of the service. Customer service manager advised me of a $500 annual limit for plumbing. No such limit is in my contract. After insisting the manager prove to me the limitation was in my contract, SWH denied my claim saying the leak was outside. This process took about a month. Select Home Warranty has refused the master plumber’s diagnostics and fabricated one of their own to fraudulently deny my claim.

I bought a policy with them back 7/22. Now I need to use them to fix my dryer machine. They denied the repair. They only offer less than half of the repair cost. When they sell the policy they don’t inform so many things. Looking for other ripped off clients from them to enjoy a lawsuit. Also I am writing a case on Consumer Affairs and BBB.

I have a washer that needs repair. I file a claim, get an email saying that they are looking for a service tech. 2 days later, I get an email telling me that their service network is "Backed Up" and it would be 2-4 weeks before they could be available. I could find my own service provider, they allow a $100 initial amount to coordinate a diagnostic visit on my own. The repair shops I called said they would not dispatch a tech for that amount. I again asked SHW to coordinate a visit, 2 days later the same email, asking me to do the job I thought I was paying them to do...

I had a light in my fridge freezer go out. Bought replacement light, but that didn't fix it. Swapped the light out with a working one in the fridge door. Still doesn't fix it. Logic is wiring. Opened a case with Select and they tell me I have to have someone come in on my dime to confirm it. They said several times that lights aren't covered, but this isn't a light issue. Section 6.3.4. of the contract states wiring IS covered. With the cost of having someone come in to prove it isn't the light and then have Select charge me the $60 copay, it would have cost me about $300 for this warranted part. Ripoff. Then they have the nerve to call me about extending the warranty another 3 years. Never going back to this scam.

I signed up for 3 years in June. Had my first service call in October. AC blower motor died. It is a covered part as per their Tech and contract. they could not repair and refused to replace which is clearly stated in the contract. After fighting with them, I just cancelled and they wouldn't even give me back the full amount I paid (plus the copay for a service they decided not to cover). Try Choice Home Warranty. STAY AWAY FROM SELECT HOME!

I submitted a claim for fridge repair in March 2023. It is now December. Zero results, hundreds of lies. Select Home Warranty is is fraudulent/scam. Fridge continues to accumulate ice build up causing water melting and destroyed our wood floor. They also did not repair my ceiling fan. July claim. Now Dec. BEWARE. Anyone else interested in suing them please join us to save other future victims.

My first claim and Select says they don't cover my refrigerator. The contractor they sent even said that he couldn't fix the issue even If I paid for the repair outright. So, I went to cancel and they kept me on the phone for an hour derailing me from cancelling. Finally I pleaded with them to cancel, and they charged me 30% fee for doing so. Then after I find out that they are sending out technicians not for repairs but only for Diagnostics. That's not what I bought a warranty for. PASS on this operation.

Select Home Warranty is a Scam Company. They do not cover anything! We purchased their Platinum Care which is supposed to be their best plan with most covered items. However they declined to cover the covered items. They get away with not covering by using fine print in their policy. They make you wait for 30 days to make the policy effective and then for another 30 days they don't cover any "major" repairs of the "covered items".

I called Select's 24/7 line the day the clothes washer failed. I managed to submit a claim. They assigned a repair person to do a diagnosis but he said he will not be able to fix it, so they assigned a different guy. He came down and said he need parts. I paid the service fee, and never heard back from them again, now they assigned a 3rd company.

Select Home Warranty service makes up fake reviews and did not do a coverage for genuine failure of AC equipment. I paid 3 years of coverage amount and in return stress and spending time on phone for no value. So if you want to pay your money and talk to scammers over the Phone, you can try your luck. I will not recommend this experience for fellow country men.

I have had an absolute horrible experience with Select Home Warranty. I've been a long time customer of one of their competitors and switched to Select Home Warranty because they made promises of extra coverage for a lower cost. Unfortunately we had been experiencing problems with our dishwasher. It's a Bosch top of the line dishwasher purchased 2 years ago for over $1,000. It was having a draining error. We submitted a claim and they sent out a vendor to inspect the dishwasher. The vendor said there was problems with the pump and the parts needed are no longer manufactured. The vendor submitted to have the unit replaced.

I just sign up for Select Home Warranty. I had a clogged drain so I called Select Home Warranty to come and snake the drain. They sent me the washing machine company instead of a plumber. I called back to get a plumber and it took from the 15th until the 24th to tell me they can’t find a plumber. Then they offer me 100 to have it diagnose but who can get a plumber for 100.00 dollars. Try to cancel all 3 policy took over 2 hours. Come to find out they. Charge you 75.00 dollars for every cancellation from my property. I was never told they would be a cancelation fee. Beware, this company is worse the the other two I had. Only reason why I cancel American Home Shield was because they are getting too expensive but I went back because at least they take up to 1 day to get someone to come out. BEWARE Select Home Warranty. 75 for cancelation is outrageous.

I have a refrigerator that cost $2400. It failed and could not be repaired. They offered me $300. The fine print does have limits. So, be very aware that the replacement policy is so limited that it is worthless. Other companies are far better. For example, First American says: "Yes! If we can’t repair your covered home system or appliance, we’ll replace it with a new one of like functionality". And they have for me. Going back to them.

Save your money. This company is horrible and unreliable. Filed a claim over two weeks ago for fridge repair. Finally after a week and me calling every day a tech showed up. They then have taken a week to even respond. The issue is still not resolved as they have not come back out to fix the problem. It took me an hour on the phone today to get them to talk to each other to get an answer. I also had a plumbing issue yesterday and they said they needed 2 days to process the service request before they would assign a company. All the while I sit here with no working plumbing. Told them to go pound sand and called a local company. Save yourself the frustration and find a local company and not a company that basically uses an international call center to handle everything.

Trying to get my hot water heater repaired since 10/10/2023. Finally a plumber could not repair it. Submitted another claim to replace it.... I'm still waiting to hear from SHW. I give them a 1 out of 10... They are completely unresponsive as of this review. Their Website is of NO help. Their Customer service is of NO help. A total waste.

Turned in a claim for my water heater. It was leaking. They don't cover leaks. What do water heaters that go bad do. They leak. So they really don't cover water heaters. They make you jump through hoops to get service and deny the claim

I ordered a Home Warranty with Steven ** and I asked him to order me their best plan including all options. A few months later I called in to have my refrigerator and ice maker fixed and they said I was denied since Steven forgot to add that option. I was told that I could cancel at any time for any reason and receive a refund. I told Steven that I would like to cancel immediately. He said to talk to his manager and see what his manager could do for me. After I spoke to his manager, I said go ahead and cancel my policy. I immediately I emailed Steven and let him know that I spoke to his manager, and I decided to cancel with him.

If I could give this company negative 100 stars, I would. They are the worst. Every claim is like pulling teeth. Here's a little taste of the issues we had over the span of a year:

Our air conditioning went out July 5, 2023, I called Select Home Warranty to tell them it was 110 degrees outside and our house was 88 degrees inside and we needed help. Two days later they sent a contractor over that evaluated the problem and then said it had to go to their authorization department before it could be fixed. We waited for a week with no results and then decided to call our own contractor to replace the unit which was done the next day. Select Home Warranty only gave us $433.71 towards the $9800.00 bill.

Bought a three-year Select Home Warranty. Had a plumbing issue come up. Select has done nothing except add stress to this situation. They did not provide a plumber - they supposedly looked for three days then said they couldn't find someone, we should. So we had to call around. No plumbers work with home warranties, so we have to pay and ask to be reimbursed. We got an estimate and submitted it for approval - Select never called back. Finally called to ask and they said it was only partially approved, despite having been asked explicitly about this before buying. So ultimately on our first attempt to use the warranty we had to find our own plumber, pay for it ourselves, still pay hundreds of dollars over the cost of the warranty...What was the purpose of this company? They have added only stress and work. This has been the biggest waste of money in my life.

We had two separate plumbing issues within a short time of each other. SHW sent a plumber out for issue #1, who told me he could only do $100 of work (of which I paid a $75 service fee). The problem wasn't resolved during the first visit. It took SHW longer than the 48 hours promised to approve a return visit. A return visit in which the plumber did NOT show up or return my messages. Again I was promised 48 hours for SHW to find me a new plumber. When that didn't happen, I found one on my own to fix both issues. After submitting my paid invoice to SHW they sent $150 to me and the other $150 to the wrong plumber! The one who never came back.

This company upsells their product and then they refuse to cover products stating there is an exclusion in their policy. Then when they do provide service for a claim they have no contractors in the area and you need to find your own contractor and then submit service order for approval so the issue does not get resolved on the 1st visit. They overtalk you on the phone and refuse to listen to your issues. I would not recommend this company to anyone!!!!

Started contract in June 2023 and as of November 2023, I filed 2 claims with them. 1st claim was for a gas water heater that went out in early August. Select sent a technician out to diagnose the unit and found a faulty gas control panel. Select offered $200 dollars cash and told us to replace it ourselves. I thought this was weird but ok, whatever. The wife and I replaced it immediately and received our $200 in about 30 days. Fast forward to end of October and to my second claim. We remodeled our kitchen 6 years ago and spent around $7k on a JennAir microwave/oven combo wall unit. The control board went out and now neither work.

I have had the policy for over 3 years.. 1 claim filed, they offered such a ridiculous amount I never repaired the appliance. Today I tried to cancel policy, they charged me for both monthly fee and a cancelation fee of $75. This company is full of false promises, difficult customer service and the coverage is a joke. I would never recommend them to anyone.

Shady payment process, have to pay for everything upfront before getting reimbursed. Stay away from Select Home Warranty. I would not recommend them to any friends, family members or co-workers. Look at other options when choosing a Home Warranty plan.

Ceiling fan quit working. Put in a claim. They only offered me $45, after reading email offered call and ask were they kidding. You couldn't buy a ceiling fan for 45 at the junk yard. Canceling my policy with them.

WARNING!! This company is the WORST company I have ever dealt with. It should not be in business. Since August 1st, 2023 and today is October 2023, and I am trying to collect my reimbursement check of $150. Every time I call they give me the same story and I am still waiting…. Not to mention that when they try to sell you the policy, they will tell you whatever you want to hear and then when I submitted a claim, they requested records of maintenance for my AC for the last 3 years. Seriously!!!! I do not understand how is that they are still in business.

Nothing but bad experiences with this company—from them trying to break 1 claim for 1 issue into 5 separate claims so I would pay the service fee 5 times to the 2 months I’ve been waiting for plumbing help.

I was very pleased with the communication and the timeframe that they sent a company out. I was extremely pleased with the company Dryer Solutions and Appliance Repairs. Select Home Warranty communicated with me as well as the company. And the technician was extremely knowledgeable and worked well with Select Home Warranty on my claim and the repair. I was very impressed!

I purchased plan for two home for two years. MISTAKE, most people that gave higher review rating because have not dealt with the service or claim yet. Wait until your first call. Look at all 1 star reviews. They make up words to deny your claim. Example my technician said 3 parts needs to be replaced. They wrote cracked burner in the furnace so they won't cover it. Everything is lie. DO NOT FALL FOR THEIR SALE SCAM. They do everything possible to deny your claim even if they forge the documents. STAY AWAY FROM THEM. I asked for my money back, they have not contacted me at all. Read the reviews for people who put in a claim not the one who just bought a plan.

I purchased a 6 year home warranty contract with Select Home Warranty 10/26/22 - 10/26/2028. One day, I had a leak from the roof. Since my contract included limited roof coverage, I filed a claim and paid the $65 service fee. A contractor was sent to my home to diagnose the issue, however he did not have a ladder to get on the roof or any way of inspecting the roof. Therefore he made a "best guess" as to what was causing the leak, and the claim was denied. I called Select Home Warranty requesting a refund of the service fee since the contractor was not able to examine the roof to appropriately diagnose the cause of the leak. They refused the refund the service fee and declined to re-evaluate the claim or send another contractor out for free.

I bought the top of the line home warranty. We had the A/C unit fail. The tech reported that the compressor shorted out and overheated. The compressor failing caused the tube to rupture and allowed the freon to leak out. They are denying stating that the freon caused the problem. This is impossible. The Tech even sent in a supplemental stating that the failure was due to the compressor shorting out and overheating. They are trying to get out of paying the claim and standing on the fact there is a freon leak. This company is a deny first., So it looks like it's off to court we go.

I purchased this policy like 2 months ago. There are some questions I ask because agreeing to something like, "Is there a charge to cancel" or "Is there a 12 month agreement? Can I cancel any time." Which a representative told me no to all this questions. I wanted to cancel this policy because they just sent me the agreement when my refrigerator and dryer started to have issues. When I did my claim they said that only certain parts are cover and that my refrigerator ice maker was not cover because it not part or my refrigerator warranty. That I have to pay $139 to add coverage to it and pay another $65 to check it and $65 for them to check my refrigerator.

I typically use American Home Shield, I should have never stopped!! Please stay away from Select!! They literally deny every single claim possible. I had an issue with my washer and they sent out a tech. The tech could not find the required part, and recommended a buyout. Select all of a sudden said they don't cover the issue identified by the tech. This company is literally a scam!!

I called to have my WATER HEATER repaired and they refused explaining it is an upgrade to replace it. When I was being sold the warranty they said it was covered and was no issue. I was lied to and then paid to have a person come out to do the repair. I have asked for my warranty to be canceled. They charged me $75 to cancel a warranty they didn’t even pay a penny out on.

I am really disappointed with this home warranty that I purchased. Do not waste your money for a company which doesn’t provide any services when you need it. Our garbage disposal is not working and we have been communicating with them since three days back, asking them to send someone to come and fix it. They only offered a small amount of money which is even not enough for any potential service required. We kept asking for someone they send to fix it but they just refused. We originally purchased home warranty for services, and we didn’t want to be involved in finding professional people to come and fix our issues. On the other side the money that they offer is very small and no plumber will be here to even look at this problem or give any advise! We are going to break our contract with this useless company!

Could never find a technician to fix our pool pump. Called and called and called and called. Never got anywhere with them. Finally had to find our own technician and then SHW did not reimburse us appropriately.

It's impossible to cancel the subscription unless you cancel your bank card attached to the account. I’ve been trying to cancel my subscription with this company for 3 MONTHS! And they continuously automatically debit my card. I’ve sent emails asking to cancel! Yesterday, I called customer service to dispute the charge and they tried to get MORE money from me. After hours of disputing, I looked at my bank today and saw another charge of 75$$ I did not authorize. So instead of refunding my account for the month of no service and to stop service, they charged me a service call charge!

I am a former 12 year customer of American Home Shield. When they raised the month from about 75 to around 95 without notice, I dropped them and went to Select Home Warranty. My research had put Select Home Warranty at the top. They have three levels of policies and I selected the middle one; I made sure it covered water leaks in plumbing.

Select Home Warranty is by far one of the worst warranty companies I have had the displeasure to personally use. As an real estate I recommend several companies and vendor to my clients with confidence because I have used most of them and believe that the service they provide is best for their needs. Sadly, this company will not be one that I can recommend or send any referrals based on my one star rating! Every time I called about an issue they found a way not to cover the item or the vendor they sent never did the work well. Calls to them to complain or try to resolve the matters were never responded to or I just got tired of calling and not getting any resolution. I finally hired an electrician, replaced my dryer and replaced my AC. A COMPLETE WASTE OF TIME, MONEY AND SPACE! Poor service, poor communication and subpar vendors. It's a HARD no - never again for me!

Called in the claim to fix my dishwasher 18 Sept 23; technician was assigned in 3 days; technician did not contact me to schedule service call for another three days, after my repeated calls; technician showed up a week later and requested parts purchase approval, which was received on the 28th of sept. Tried to contact technician for a week to get status without results, called Select customer service and received the part on order with the technician, who will check and let me know status. Today is the 16th of Oct and still have not heard form technician and select customer support providing the same status. In the meantime, I've have a broken dishwasher for 30 days with no end in sight.

I was told, in writing, that the service call fee would be $65 if I renewed and not $125. Only reason I renewed because that’s the normal rate of most warranty companies. I pay for the year and notice they didn’t change the rate. I send emails and make calls to them in April 2023 and May 2023 regarding same. (Including resending the email that they sent me stating the fee would be $65) I’m told we received proof and we’ll escalate this and get it changed. I check back a few months later. Still not changed. I’m again told same script which is, "Will escalate this and someone will call or email you back about it in 24 to 48 hours. Of course no one does. No one ever does.

If I could give a ZERO I would! I signed up. It all sounded great. I asked about turn around times for the claims. They said that it was quick. I have had an absolute horrible experience. With Select and the Repairman they sent out. Acted as if I was an inconvenience for him and he didn't even listen to what I said was wrong with the Fridge. He didn't note the error code in his report to Select, he didn't check the temp in the fridge either, nothing! He was rushed and rude. Only cared about how fast I would pay him for the service call.

Changed from Cinch to Select home warranty and what a terrible mistake. Their customer service is awful. They don't stand by their service. Cinch will replace your item if they can't fix it. Select will lowball you and give you pennies on the dollar for the appliance. Stay far far away.

First, people with a positive review have not filed a claim. Second, you are not informed that the coverage is severely limited and nowhere within the actual cost, third, you will be blocked from seeing the actual contract until after your review period has expired. I had 2 items that went down in the same week. I called to file claims because the online system would not work. After filing it was a week and no one came to my home or called to verify or schedule an appointment. I was left calling everyday and getting nowhere. They told me to call who I wanted them 'try' to get reimbursed. The dishwasher was the first issue addressed - I ended up going to Lowe's, picking up a new dishwasher, installing and delivering it myself. This is huge because I am disabled with very limited arm use and leg use. I crawled around in my floor, hooked up lines, and even diagnosed my 3 yr old dishwasher that quit.

Select Home Warranty runs you in circles, delays, and delays for claims over $200. They sent out their own contractor who submitted the claim and Select Home Warranty kept telling them they would respond in 24 to 48 hours. They never responded to their own contractor. I ended up having to pay the contractor and never got reimbursed.

I've had back to back NEGATIVE experiences since being with Select home warranty. This last experience did it. I called for a leaky faucet and was fraudulently instructed to purchase an additional $249 plumbing n electrical policy to cover my problem. Later to find out I was lied to!! This company took my $249 and within a week told me my claim was not covered and I wouldn't get my money $249 back. The OUTSOURCED representative apologized for the incorrect guidance from the other OUTSOURCED representative, who I could barely understand. I then asked for a manager, JUDY, who did not make this customer whole. Instead, I was met with a company spiel of "look at the bright side," ** of we cover the inside! That BULL was, all the other items inside your home is covered.

This company sent out a technician to work on my HVAC unit March 2023, he said he had to order a part, he never came back so I called in again & they had the repair company call me back, they said the part was on back order, it is now October 2, 2023. Still no parts. I called back in several times but to no avail. My contract expires in a few days and I got several calls to renew & the last call offered $100 less than last year's price, I called in to resolve my HVAC, issue & to renew & the rep said he couldn’t do the price that I was quoted, he asked how much did they quote me & I said they just said $100 off of last year's price, he responded that he is not an idiot, he heard that but wanted to know the price, I told him they didn’t give a price, they just said $100 off of last year's price, he responded that if I raise my voice again he will terminate the call and just transfer me to claims.