Select Home Warranty Reviews

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About Select Home Warranty

Select Home Warranty offers warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. The company does not cover commercial properties, residential properties used for business or foreclosed properties.

Visit www.selecthomewarranty.com
Pros
  • Transferable warranties
  • Roof coverage available
  • Frequent discounts
  • Claims service available 24/7
Cons
  • Some reports of delays in service
  • Service call fee due every time a technician visits
  • Not available in IA, NV, WA or WI

Select Home Warranty Reviews

Over 10k reviews since 2013

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    1 featured review
    How do I know I can trust these reviews about Select Home Warranty?
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    Page 20 Reviews 3435 - 3635
    Verified purchase
    Sales & MarketingStaff

    Reviewed June 23, 2022

    The Sales Representative was friendly and well informed. He listened to what I needed and provided me with an unbelievable package! If this is any reflection of how they conduct all of their business I have definitely made the right choice.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRatesTimeliness

    Reviewed June 23, 2022

    Customer service representative was pleasant and professional. He went straight to the point and offered a great rate for their Platinum Care Plan which is their best plan. The rate was better than online. The process was quick and easy. Received follow on email within minutes. Got this for my daughter and thinking of getting a plan for my son’s home and ours after the current warranties end.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 23, 2022

    Daniel was my sales rep for Select Home Warranty and he was very personable, professional, and very helpful. He answered all of my questions and was very kind. I would definitely recommend select home warranty to my friends and I would have them ask for Daniel by name.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 23, 2022

    I am a new home owner, and decided to get a home warranty. Lucas, the rep I spoke with was great!! He worked out the best deal for me, for cheaper than any other company I called. He was available instantly to answer any questions I had. I have already started to recommend them to my friends!

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    Verified purchase
    Staff

    Reviewed June 23, 2022

    Spoke to Isaac who was very clear in explaining the advantages of extending the warranty. Comparing this to other Home Warranties, Select Home Warranty seems to offer more for your money. I feel more confident having this kind of home protection.

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    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed June 23, 2022

    Jeff ** was really helpful and got right down to business. I felt the price he gave was fear. I liked that no matter what if you can’t fix something like my AC or furnace you will replace it at no additional cost other than the $75.00 house call fee.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 23, 2022

    My garage door opener isn't working, so I contact Select Home Warranty to schedule a repair. and Real Garage Door Service scheduled a new opener replacement. I would strongly advise anyone to purchase Select Home Warranty. This is my first purchase, and I wish I had known about it sooner. Customer service is friendly and patient. Select Home Warranty is required for any home.

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    Verified purchase
    CoverageTechSales & MarketingStaffFollow-Through

    Reviewed June 23, 2022

    Salesperson was Very helpful to customize our service contract and suggest right product. We have not used this contact or file claim but we are hoping the quality of service will be as good as promised. I will consider purchasing additional coverage once I have experience with their service.

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    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed June 23, 2022

    The agent for Select Home Warranty explained the policy adequately. I have not yet had a service call so I can not yet rate them on service. I am hoping for far better service than I had with my last home warranty company.

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    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed June 23, 2022

    Was very pleased with the SHW sales Rep who helped me today renew our (2) SHW policies. He was very supportive, smart and friendly and I didn't feel pressured at all. Good JOB and I will keep referring your home warranty services to all of my family and friends. PD.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingStaffTransparency

    Reviewed June 23, 2022

    Just enrolled in the Platinum program. Salesperson was informative and helpful. I have not had an opportunity to make use of the coverage and hope it will be as convenient as described. I have used a different company in the past, but was not satisfied with the customer service. Hopefully, my experience will be different with Select. I will update as appropriate.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed June 23, 2022

    I was burned by another Warranty company years ago and thought I'd never go back again. A friend convinced me to look into them after telling me about her luck. After weeks of research I decided to call Select Home Warranty. After talking with "Jake" I felt confident this was worth a try. They offered me an unbeatable rate. Of course the best news would be I don't need them, but in case I do, I must say I feel some relief.

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    Verified purchase
    Customer ServiceClaims HandlingStaff

    Reviewed June 23, 2022

    Select Warranty makes it really easy to file a claim. They have an easy online process or phone number that you can get in touch with an agent right away. I received a confirmation email as soon as I filed the claim. They are very responsive and easy to work with.

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    Verified purchase
    Customer ServiceTech

    Reviewed June 23, 2022

    One of my units went out last week and I called Shw and they tried to get tech. to check my unit and the quickest they could come out was like July 12. We are in a heat wave and I called and explained the situation to shw and they decided I could get my own tech. to diagnose problem. He is supposed to be here today at noon.

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    Verified purchase
    CoverageMaintenanceStaffCoverage Limits

    Reviewed June 23, 2022

    The person I talked to was very hard to understand. His English language was very broken. Made it very difficult for me. Coverage of policy seems good however this is my first time using it. ALL I CAN SAY IS UP TO THIS POINT everything seems good.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 23, 2022

    Satisfied with the customer service call. They were very polite and helpful. I would highly recommend them again. I have used them for the last several years. I have transferred my service before and I am glad that I can transfer my service again. Hallelujah!

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    Verified purchase
    Sales & MarketingStaffSales Tactics

    Reviewed June 23, 2022

    Fred with Select Home Warranty was great! I had just dealt with several other home warranty companies who tried high pressure sales and rudeness to get my business. Fred took his time, no pressure and was so informative. I really appreciated all the time he took to explain all of my questions! I feel very comfortable with my decision to sign on with Select!

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    Verified purchase
    Customer ServicePriceStaffRatesValue

    Reviewed June 22, 2022

    The representative was very accommodating. He was able to understand the needs for my home. He was able to try and give me the best value with the competitive prices that are on the market now. He stated that I will not have any problems like previous home warranty companies that I’ve been with.

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    Verified purchase
    TechSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed June 22, 2022

    Since this is a new service contract, I'm not able to provide a true assessment of the Warranty Program. What I can say is that I was pleased with the representative taking the time to explain the various plans and pricing and the discounts offered. I am also pleased that I am able to cancel anytime for a full prorated refund. Only time will tell if they really back up what they say when I submit my first claim.

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed June 22, 2022

    Great customer service, was calling to compare different companies and after speaking with the rep I decided to go with this company. Affordable plans as well. I especially liked the coverage for the roof leak which most companies do not offer or you have to pay extra.

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    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed June 22, 2022

    The sales person in March was helpful. He made sure I understood what I was getting. I thought the final price was fair. I just wish there wasn't so much negotiating back and forth on price. A more streamlined approach would be appreciated.

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    Verified purchase
    TechSales & MarketingPriceStaffRates

    Reviewed June 22, 2022

    Very easy. The Rep was friendly and knowledgeable. He did everything he could to get me the best price with all the discounts possible. My only mistake was not finding Select Home Services sooner!! I’m very glad to have them as my warranty provider.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 22, 2022

    The agent was very kind and easy to understand. He also made sure I got all possible discounts available. I hope I never have to use it, but if all agents are like the one I spoke with, getting service should be easy.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedTransparency

    Reviewed June 22, 2022

    My order was quick and Ed gave me additional discounts he said wasn’t available online. I haven’t used the service yet so I’m unable to review that at this time. After I use the service, I can update this review.

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    Verified purchase
    Staff

    Reviewed June 22, 2022

    It was great speaking with the customer care representative, who respected my time and answered all of my questions in full. I have not used the service yet, but from what I’ve seen so far, the company is well organized and responsive.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaffRatesCoverage Limits

    Reviewed June 22, 2022

    Fantastic pricing including friendly, customer service. Price for the package was unbelievable. We came from Fairfax, VA and another home warranty charged double the amount of what Select HW charges. With the 5-Yr Program we were able to lock-in rates (monthly/yearly rate and service call fee). Bruce ** (Select agent) helped us navigate and understand the programs. We were given a year-free (total of 6yrs). What’s also fantastic are their specials: 2 months free (first yr), $150 off for signing on, 1 month free if a survey is completed. Other pluses: open 24/7, nation-wide coverage, transferrable (to new home or to new owner), technician arrives within 24-hours, #1 in home warranty in the past 3 years.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 22, 2022

    Select Home warranty was easy to set up and representative was really helpful. He explained me the plan in details and made sure that I get what I am looking for. It was really quick response when you call them unlike other company which take minutes to attend your call.

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    Verified purchase
    Staff

    Reviewed June 22, 2022

    We just signed up for your service. The people we talked to were very helpful, explained things well, etc. We have been looking for a home warranty company because the previous company we had when we bought our home was not doing warranties anymore. We received a flyer in the mail that alerted us to your company.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed June 22, 2022

    The salesperson I spoke to was very pleasant, informative, and listened to my concerns and requirements. I received the policy I wanted quickly and efficiently. The best part was that a real person answered the phone in a timely manner.

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    Verified purchase
    CoveragePriceStaff

    Reviewed June 22, 2022

    I spoke with Tom ** to purchase my home warranty policy. I have never spoke with more knowledgeable person about what they was selling. He knew exactly what we were looking for and the cost we could afford. I would highly recommend him.

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    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed June 22, 2022

    Ray was excellent to work with. I am a real estate broker looking to provide my clients with quality home warranties at the best possible price! Will certainly use Select Home Warranty again. I shopped around and this was the best company with the best rates.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 22, 2022

    Excellent attention and service. The way they talk to the customers and explain the policy of the appliances and the time you are waiting to answered the call with respect and courtesy and when you talk to persons are so nice.

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    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed June 22, 2022

    I placed a call to SHW concerning my pump not working. For seniors using email to communicate everything is a little disturbing. It causes anxiety waiting to hear something. I know you can call and speak with someone however everything is email and you may not be sure if the things they need for you to do are right by the instructions they email to you. I worked it out and the phone person was helpful. I view customer service as talking with someone not email. I have not received results of my claim yet so I do not feel as though my answers are fully complete.

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed June 22, 2022

    I debated whether or not to renew or try another company. After talking to the agent (he was very nice) I figured I'd give them another year. My last call for service was stressful when I was told I need an electrician, (for my stove/oven) and I knew I did not. All their electricians were busy so I had to bring in one that is a friend and had worked on the outlet that was in question. He tested it again and let your company know that there was nothing wrong with it. This then allowed the other company to come out. Unfortunately we needed my oven for a wedding cake so I just bought a new oven. I did not trust the company that came out. It seemed they weren't very knowledgeable or were just lazy.

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    Verified purchase
    Customer ServiceStaffTransparencyCoverage Limits

    Reviewed June 22, 2022

    Great customer service. Very personable and helpful. Answer all questions and made me feel positive I have the right Warranty business. They continue to send emails to make sure I'm kept up to date about my claim. All in all I would recommend their service to others.

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    Verified purchase
    Customer ServiceBillingHonesty & Transparency

    Reviewed June 22, 2022

    At first I had bad experience with the customer service because they hang up on me just because I didn't want to do full payment at once. I just couldn't afford that now. And I try to do a claim but he told me that it's expiring on Monday and it was Friday so they don't work weekends. Then when I called back I spoke with nice gentleman that told me that it expires actually on July 18th. So it seems like the previous guys lie to me just to get me sign up now and pay full payment. But I called again and I got a monthly plan with someone else. I put 4 stars just because of my experience with previous customers service. I been with you guys now for 5 years.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 22, 2022

    I have found Select to be good thus far. I have not really had the need to use them all that much. However, when I have they are very prompt. Overall the experience has been a good one and hopefully will be the same throughout.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed June 22, 2022

    Dealing with Selected Home Warranty sales representative was fast, easy and was a smooth transaction. Spent hardly any time on phone and they took the time to hear all our questions and concerns. Was easy and comfortable to work with. I have coverage on both of my residences. My primary and rental property. Thank you.

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    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed June 22, 2022

    The gentleman that I talked to answered. All my questions was answered quickly. Sign-up was easy. The only issue I had was it took over 48 hours to get my contract and 4 request to finally get my contract emailed to me.

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    Verified purchase
    PriceStaffRates

    Reviewed June 22, 2022

    Compared multiple home warranties online and received free quotes; chose Select Home Warranty and was contacted by an account representative (Moe **) to go over my selection; not only was he helpful, he was able to help me pick an even better plan to help lock in an even lower rate!

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    Verified purchase
    CoveragePriceStaff

    Reviewed June 21, 2022

    Isaac was very helpful in doing our renewal. He explained in detail what it would cost, the additional months available and went over what the policy covers. I was not aware that roof repair was a part of our plan! He did a great job of keeping me as a customer for another year.

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    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed June 21, 2022

    Lucas ** was very knowledgeable. He was able to answer all my questions immediately. He let me know my pricing options and I believe he was fair in the pricing. He provided his contact information, should I have further questions. He didn't try to rush me off the phone and demonstrated that his interest was in providing as much details possible and making sure I understood the coverage being offered.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaff

    Reviewed June 21, 2022

    I am currently holding a policy from another vendor, however, I have not satisfied with one of their services and an offer that they gave me for my renewal. Thus, I wanted to switch my home warranty company. I initially got a quote from online and I reached out via phone call to the sales dept. The representative matched other companies' offers with even more discounts. He clearly explained his offer and coverage, so I didn't have any doubts. His name is Richard and he is so kind for my understanding. Great experience compared to my previous vendor.

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    Verified purchase
    CoveragePriceStaffBilling

    Reviewed June 21, 2022

    Elliott was helpful in laying out all the plan and payment options. I ended up with the one year option but Elliott did make it clear what my other options were. Select Home Warranty does offer a lot of great options for coverage, cost, and payment options.

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    Verified purchase
    CoveragePriceStaffRates

    Reviewed June 21, 2022

    I was impressed with the representative because he wanted to beat the price of another home warranty service I had contacted, and he did! He asked his manager if he could lower my rate when he found that I am a widow too. I signed up immediately. It feels good to know that my home is covered by Select Home Warranty.

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    Verified purchase
    Staff

    Reviewed June 21, 2022

    Bruce did a great job in giving us information and answering my questions. He did a great job of offering us all the benefits we could have. This helped us make an informed decision. I believe we have made a good choice.

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    TechMaintenanceStaff

    Reviewed June 21, 2022

    Going on second week to fix simple ac. They do not trust their technician so after one week they decided to save 100.00 and send another? Min temp is 100 degrees here and without ac did not good. This week they even did not let speak to supervisor.

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    Verified purchase
    CoverageRates

    Reviewed June 21, 2022

    I was extremely happy with the service I received also with the rate. Jonathan answered any questions that I had and explained exactly what was covered and what was not covered. Everything was explained perfectly. Will definitely recommend to a friend.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRatesResolutionWait Time

    Reviewed June 20, 2022

    I have Airbnb rental properties and was experimenting with different warranty companies for each. Select Home Warranty is BY FAR THE ABSOLUTE WORST. Initially, the pricing looks inviting and clearly looks like the best deal "upfront". However, try to make a claim and it is a completely different story! They will find an excuse to wiggle out of every claim you try to make and also tell you that you have to pay an "add-on fee" which was not explained to you during the sales process. Besides that the wait time to get a human is outrageous and when you do get someone they have such a thick accent you struggle to understand what they are saying.

    My fridge stopped cooling and all my food went bad. When I called Select Home Warranty in regard to this I was informed that I needed to pay an extra "add-on fee" of $125 if I wanted my ice maker to be covered, which I stupidly did. I had presumed that as with American Home Shield the whole fridge would be covered, but this SHW add-on process was certainly not explained to me by my salesperson Lucas. This was already disturbing, but I paid the deductible for a service rep to come out anyway.

    When he arrived he literally just looked at the fridge and said the "seal system was not covered". He was in the house less than 5 minutes, never pulled the fridge out, and barely looked at it. I called and left several messages on this and SHW did not give me the courtesy of a callback. I called my rep who said he would check into it and never bothered to call back either, heck he had already made his commission. He had talked me into 3 years warranty for 2 properties.

    The next call was when my AC was set at 72% and it was 85% in the house. It took several days to get someone out, leaving me with no air and small children. When the technician did come he stated that unless it was totally broken and not coming on at all, it would not be covered...WHAT??? When I called SHW on this they had a different story, they said that the coil needed cleaning and they do not cover that. So they wriggled out of the whole claim and I had to call a proper AC company on my own dime to come out and sort it out. This is what I thought I paid for a warranty for.

    Then my plumbing system kept getting clogged up. Again, they tried to talk me into another bogus add-on saying that to cover the faucets was another $125 (I think), this time I didn't fall for it. They sent a very grumpy, impolite, and miserable man out, who informed me he had a lot going on and was having a bad day (like this was my fault). He plunged the toilet and pulled up the drain cover in the shower and had a look, I asked him to please plunge the other toilet too which he begrudgingly did (it takes less than 5 minutes). He was in the house probably 15 minutes total, the deductible was around the same amount of money it would have been for a plumber anyway.

    I have been very happy with American Home Shield so far. I had them years ago and they were rubbish, but they seem to have stepped up since then. I am in the process now of trying to just get out of this warranty and purchase one from a more reputable company. RUN don't walk away from Select Home Warranty, they are dreadful.

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    Customer ServiceContract & TermsTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed June 11, 2022

    Select Home Warranty just to GARBAGE service to a completely different level and proved to me that they are nothing but a SCAM and a complete RIP OFF. First of all, when I called Select Home Warranty to buy a contract, they gave me a high price which I rejected. Then, they started to lower their prices, multiple times, which I rejected until we reached an offer that I thought was reasonable and within my budget. So, I went ahead and purchase their services. Mind you, I purchased their services on November of 2021 and they still haven't sent me the paperwork of anything like terms or conditions. Anyways, around eight months pass by and my fridge starts to have problems. It's not as cold as it used to be.

    I called the company and they sent out a technician to check it out. He found the issue and said to unplug the fridge to defrost while he orders the parts. A few days later I receive an email from Select Home Warranty offering reimbursement of $185 saying that the fix costs more than the fridge. Just imagine a 6 years old Samsung Fridge which costed me $3000 is costing now $185!!! I asked to get the claimed needed spare parts, but till this minute, I didn't receive anything. Ironically, they forwarded me to section 8 which I never received. Finally I came to understand Select Home Warranty is a BIG SCAM.

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    Customer ServiceCoverageTechRefunds & PayoutsMaintenance

    Reviewed June 9, 2022

    I called about my garage door, broken spring. They response was that the spring is not covered!! I have had other companies and they have all covered broken spring. The condenser of my refrigerator gave out, leaked the Freon. Their response: the condenser is not covered (cooling Mechanism of a refrigerator....lol), THEN WHY DO YOU COVER A REFRIGERATOR IF YOU DON'T COVER THE COOLING MECHANISM?!! And this was my second fridge that I had to buy extra coverage for!!

    And when you ask they refer you to the long small print contract that they send to you when you buy the protection. If you selling me the upgraded plan making me think that it covers everything, I am not reading the small print. So then I tried to cancel the contract because I had prepaid, and they said, "If you do we will deduct and claims we paid on the contract before we refund your premium!!"

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed June 8, 2022

    In Oct of 2021 the furnace quit working. I called Select and they promised to send someone but it took over 10 days. Select had lots of excuses. One excuse was the repair company couldn't find the house which is located on a city street. I called daily and talked to a foreign speaker. Always I was told they would expedite my repair. Finally a man came to the house. Said the furnace needed a part. Waited another week. Part was sent to my house. I then couldn't get the repairman to come back because he said Select never paid him for previous repairs at other houses.

    I called Select at least once a day. It was getting colder out every day. I contacted the BBB in NJ where the company is based. I just wanted the repair done and thought a little nudge would help. Select canceled my contract because of that. They never sent the refund I was promised when I signed up for 5 years. Bottom line, I had to buy a new furnace. After 5 weeks of fighting with Select to fix my furnace!

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    Customer ServiceCoverageTechMaintenance

    Reviewed June 4, 2022

    I bought the contract based on the fact that items would be replaced if broken. My water heater broke and needed to be replaced. Instead of replacing the water heater, they only gave me the so called value. 175.00.

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    CoverageTechPriceRefunds & PayoutsStaffRatesNetwork Quality

    Reviewed June 3, 2022

    In a way they are scammers. They sell at a high level that they cover HVAC systems and you are covered for little fees, there are many clauses that suddenly disqualify you. Even as a platinum member, having multiple homes with them, when my AC broke within two years of replacement, they denied understanding my situation of the case. In addition, the certified contractor by Select asked to check Freon (double than I could get someone) for a way higher price. That was misguiding as the issue was with the outside unit (confirmed by the second opinion we got from an independent contractor). Do not go with Select unless you are ready to spend $4,000 out of pocket someday. Now they are giving me hard time to cancel my warranty.

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedRefunds & Payouts

    Reviewed May 30, 2022

    We paid for their best package 600.00 for the year, that covers nothing, first claim ice maker that’s part of the refrigerator, was told it’s a stand alone and you have to pay extra at the beginning of your contract (it’s part of the refrigerator). Claim denied, next electrical problem. Still waiting on contractor. Filed claim in March. It’s now May. AC problem had to file claim three times and call because it was denied. Once again paid for their best package that actually covers nothing.

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    CoveragePriceRefunds & Payouts

    Reviewed May 26, 2022

    They don't mind taking your money but they DO NOT pay out on ANYTHING. I really should've checked them out before buying in because not only do they NOT Cover anything but when you cancel the policy because they don't cover hot water heaters, if you have more than 1 water heater or even dryers after years with them AND you have to pay to replace items you thought were covered, they charge you $75 on TOP of that to cancel the policy, even if you pay monthly. They're a horrible company and I Do Not believe I can trust Consumer Affairs anymore. This company alone has 5,000 complaints on the Better Business Bureau! Just Sayin'..

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    Verified purchase
    CoverageTech

    Reviewed May 24, 2022

    BE WARNED!! I had a platinum warranty which should have covered repair to my AC unit. The compressor has an issue that is causing it to trip the breaker. Additionally, according to the tech, the compressor and fan are supposed to come on at the same time, and they don't. When I submitted the claim, I was denied coverage because it was an "electrical issue", even though the problem is with the compressor itself, not the electricity being routed to the unit, and upon closer reading, they can deny your claim for anything at all if your unit has ever needed a repair. 10/10 DO NOT USE.

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    Customer ServiceCoverageRefunds & PayoutsStaffBilling

    Reviewed May 17, 2022

    You CAN'T get a hold of them, you are trapped. I purchase the warranty with option of ice maker coverage. When I needed them, they said it wasn't covered. I submitted the claim and NEVER heard from them. I had to call SEVERAL times. The problem was never solved. Then, I wanted to cancel it! I could NEVER get a hold of them again. When I did, they did not want to give me my money back (even though they never done anything). I ended up canceling and also calling my credit card to report them. Actually, I never write any reviews but I thought I could help others somehow.

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    Verified purchase
    Staff

    Reviewed May 12, 2022

    Representative was very polite, answered several questions about the different plans. He was very thorough, and I felt comfortable enough to sign up for the warranty. also felt comfortable to sign up for the 3 year plan which will suit my needs.

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    Customer ServiceCoveragePrice

    Reviewed May 12, 2022

    Jake ** was awesome!! Answered all of my questions. He made me laugh!! He was awesome!! I'm really looking forward to doing business with Select Home Warranty. They are a much better value than the company I currently have. Select Home Warranty covers more things and is less expensive and it would seem has better customer service.

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    Customer ServiceCoverageTechPriceStaffRates

    Reviewed May 12, 2022

    I called to get information on this home warranty company and was totally impressed and surprised with all that was covered. The agent took time to explain everything that was covered, the prices and the turnaround time that a repair tech would show up. He also explained in great detail about the different price programs. This representative was extremely knowledgeable and professional. Like I stated up above I was so impressed I switched to Select Home Warranty.

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    Staff

    Reviewed May 12, 2022

    The Platinum Plan was amply inclusive. The confirming agent offered more ways to save. Definitely a customer friendly experience. I would definitely refer Select Home Warranty to ANYONE!!! Comparison shopping was conducted prior to selection, and no other company was with $100, even more with the incentives offered.

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    CoveragePriceRates

    Reviewed May 12, 2022

    Very good policy. Was not happy with present company and signed up with Select. Very good price for 1 year of service.. Plan seems to cover needed items in my home. My appliances are only 2 years old/but you never know if a breakdown is coming.

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    PriceStaffRates

    Reviewed May 11, 2022

    I wanted to speak to a real person; someone who took the time and explained things in detail. Tom with Select Home Warranty was just that person, and with the right company. So I've had a lot of running around with other Home Warranty companies. Did not care to renew. The price was higher as well. I hope all works out well with select Home Warranty.

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    CoverageStaff

    Reviewed May 11, 2022

    I have been pleased with the service I received while purchasing my multi-year home protection policy. Everything was explained clearly and I hope that if/when I need to make a claim, that this professionalism is present through that process, as well. I am a licensed Realtor and have also purchased a one year plan for one of my previous clients. They are also happy with this service.

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    Punctuality & SpeedStaff

    Reviewed May 11, 2022

    I was treated very well by a very kind lady, even though I do not understand English, she was very patient and helped me with my claim. Thank you very much.

    I will be waiting for my claim and I will tell you how favorable this company is in these services.

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    CoverageStaffRates

    Reviewed May 11, 2022

    Conner was very helpful explaining all the plans offered to veterans. He was knowledgeable about his product. I was satisfied with the plan I purchased. He helped me get a better rate because I was a veteran, and it's nice knowing I will be covered 3 1/2 years, as well as locking in my rate after this initial purchase.

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    Reviewed May 11, 2022

    Ryan ** was awesome to work with and answered all my questions. As a new customer, he made a great first impression on me. I am looking forward to seeing how my claims go this year. Hopefully, I have zero claims this year, but let's be real. I'll have most likely one this year.

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    Customer ServiceStaffRates

    Reviewed May 11, 2022

    I called the company, but was disconnected, but Ed Coleman called me!! He told me his last name, not just his first, gave me his tel number and assured me he would be my account rep. This is more personal service that I have ever received. He made me feel as if the company wanted to take care of my service needs without my having to beg for help as I experienced from Fidelity National Home Warranty, which I quit in frustration. Ed also gave me info on the senior rate and other useful info. He was professional and helpful!!!! I would easily recommend the company if it delivers as much as Ed promised.

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    Billing

    Reviewed May 11, 2022

    My salesman Ed, was fine. He explained everything clearly and tried to upsell me, which was expected. My issue is with my payment. I SPECIFICALLY asked him to run my card as a CREDIT! Instead, he ran it as a debit! I'm furious!! Cassandra **.

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    Customer ServicePunctuality & Speed

    Reviewed May 11, 2022

    Called the 1800 number and the claim was quick to file. Then it was fixed within a week! Happy to have my refrigerator back to normal!!! This is the third home warranty company I have used and I would recommend this company!

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    Staff

    Reviewed May 11, 2022

    I spoke with Ray and he was extremely helpful and knowledgeable with the questions I had for him. I let him know that I was needing a home warranty but under a tight budget seeing that I just lost my mother, and had asked him if I would be able to pay this warranty in installments, he was so nice and worked it out so I didn't have to pay the whole thing right away. I would really recommend Select home Warranty to any of my Friends.

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    Staff

    Reviewed May 11, 2022

    Custom service was great A+. I was surprised by how she handled my claim..we talked about my problem and she was very knowledgeable about my situation and I was very excited about the information she provided. Thank you very much...enjoy your day.

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    Staff

    Reviewed May 11, 2022

    David ** was very helpful and answered all my questions. He was knowledgeable with all Select Home Warranty services and did not try to push something on me that I did not want. I strongly recommend David and Select Home Warranty.

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    Customer ServiceCoverageTechPriceStaffValue

    Reviewed May 11, 2022

    Great customer service. They took care of me and answered all my questions and concerns. I am a satisfied customer and will recommend the using the warranty. Great value for the cost and plenty of service providers for my zip code. All my appliances are covered.

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    CoverageRatesTransparency

    Reviewed May 11, 2022

    This was probably one of the easiest transactions I ever made! I checked online reviews and decided to enroll based on the good reviews. Ed (**) reached out to me immediately and gave me a wonderful rate that I couldn't refuse (much better than the company I last used). I will update my review once my coverage starts. Very happy so far...thanks Ed!!

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    Sales & MarketingStaff

    Reviewed May 11, 2022

    The sale rep is knowledgeable, courtesy, and be able to answer all my questions thoroughly. He also offered me additional 2 month warranty for free, which is great and hence save me some money. Therefore, I definitely will recommend Select Home Warranty to my friends.

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    Customer ServiceBilling

    Reviewed May 11, 2022

    We’ve only had to use the warranty service once, and it worked well. As this was plumbing related, the promptness to assist was critical. The renewal process is simple and the customer service is smart with addressing any needs, including payment plans and options. Keep up the good work.

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    Customer ServicePrice

    Reviewed May 11, 2022

    I've been through three 'top ranked' warranty companies and this one will answer their phone but after that don't believe anything you're told - especially, "we'll get back to you in 1 to 2 days." After many phone calls regarding a $600 AC repair, they finally approved a $150 repair. I had already decided it was worth paying the full amount just not to deal with them anymore. Run away from this company.

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    TechStaff

    Reviewed May 11, 2022

    The rep was very nice and very knowledgeable. She answered all my questions and also sent me a copy of my new contract. Thanks millions. The rep verified when I started this contract and provided all the dates including the renewal information. Thanks millions

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    Customer ServiceOnline & AppStaffEase of Use

    Reviewed May 11, 2022

    The customer service on phone is super helpful and friendly. They said the response time in my area (TX) for a AC issue will be within 30 hours which is pretty good. The website is clearly designed and easy to navigate compared to others.

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    Value

    Reviewed May 11, 2022

    Great to deal with and very easy to complete. After reading other reviews it was an easy decision. For the value it was the best value for the service provided. Will recommend to others who may be looking for Home Warranty.

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    CoverageStaffTransparency

    Reviewed May 11, 2022

    Very helpful and clear about coverage. I would recommend him to anyone. I was given different options and he did not overpressure which I don't like. He was clear and easy to understand and sold me on the product with his explanation of how the policy worked.

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    Customer ServiceCoveragePrice

    Reviewed May 11, 2022

    Allan called me as I was reviewing the website and going through the process to receive a quote. He was very nice and thoroughly answered all of my questions and concerns with the different policies available. Great customer service thus far. Needless to say, I purchased a home warranty with them.

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    Staff

    Reviewed May 11, 2022

    Sam ** was super easy to work with, was extremely professional & able to find the best plan for our needs. My parents recommended him specifically & they were absolutely right!! Great experience & highly recommend both the company and Sam!

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    Sales & MarketingStaff

    Reviewed May 11, 2022

    The experience was very easy. I spoke with Jeff, seems very knowledgeable about the service. Approach is very much car salesman. But overall knew the service well. Explain what was included. Offered Roof leak add-on. And provided additional discounts.

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    CoveragePriceStaffRates

    Reviewed May 11, 2022

    Bruce helped me out with my home warranty setup. I’m a first-time home buyer and wanted to ensure my stuff was covered in case something were to happen. Shopped a couple different policies and settles Select Home Warranty because of all the coverage for a competitive price - they also had a great promo. Bruce talked me through everything, gave me an even better offer and locked in my rate. Hoping to not having to use it, but I know I’m covered if I do need it. Thanks!

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    CoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsRates

    Reviewed May 11, 2022

    Talked with Zach to renew my policy and he made it quick and simple for me. He did up-sale me but it made sense to for the multi-year product over just a single year. Being able to lock in a rate and then be prorated my money back if I decided to cancel is a no-brainer.

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    CoverageTechSales & MarketingPunctuality & SpeedStaff

    Reviewed May 11, 2022

    The agent was helpful and gave good discount and coverage is great. Would definitely recommend Select Home warranty. The coverage is good and got two extra month compare to other warranty providers. Waiting to see how it works. First-time buyer of this service.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 11, 2022

    My call required a second agents. I had to request (a supervisor). The supervisor was able to address my situation making the call successful. Unfortunately your first agent made me frustrated. I was not able to understand him. His extremely strong foreign accent needs correction. I spent more than 15 minutes asking him to repeat his statements to no avail. He simply lacks the ability to do his job. His annunciation of the English language is incomprehensible. He made my conversation with him a nightmare. I am thankful for him getting a supervisor for me. I requested a supervisor several times. Although the wait for the supervisor was long, it was worth it. The supervisor made the call a success.

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    Customer ServiceTechPriceStaffRates

    Reviewed May 11, 2022

    Everything was explained to my understanding. Price seemed good. Mr. ** was very nice and informative. It's good to know that things will be repaired or replaced, plus Select Home calls a repairman for you. I think for Seniors this is a good plan.

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    CoveragePriceStaff

    Reviewed May 11, 2022

    Easy to order, got contacted shortly after asking for a quote. The salesmen Ed was very informative. We have had one in the past and know it brings peace of mind. I like knowing we got the best coverage and even my washer and dryer are covered!

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    Customer ServiceOnline & AppStaff

    Reviewed May 11, 2022

    I received a postcard in the mail from Select Home Warranty which came at the perfect time as I have been shopping for home warranty. The deals on their website were good enough for me, so I signed up for one of them. One of the customer support reps called me back within an hour and asked me some basic questions. Then came the pleasant surprise... He told me that I would qualify for an even better deal if I signed up for a longer term deal. It is great to have a company looking out for you. Note: the true test for home warranty comes when you file the first claim, which obviously has not happened yet.

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    StaffValue

    Reviewed May 10, 2022

    William was very good with providing me the info. He was patient and answered all my questions. William and the company also gave me a good deal. The company has good values. Overall, the experience was great as a new customer with this company.

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    Sales & MarketingStaff

    Reviewed May 10, 2022

    Ray was very helpful and answered all of our questions immediately. We were looking for a Home warranty service and we received your advertisement at just the right time. We had services through other companies before and this appears to be the most economical by far. We are excited to be a new customer with SHW and look forward to our future association.

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    Staff

    Reviewed May 10, 2022

    I worked with Steven **. He was very helpful. I am extremely satisfied with the service and value I received today. 5 Stars. Clarification on the four stars above and below. Recommending SHW to a friend will require some extended time and interactions with the actual warranty process before that happens.

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    CoverageStaff

    Reviewed May 10, 2022

    They were competent and knowledgeable and tried to help me get the best deal and coverage. I think this is the best of all the companies this service. The rep was able to answer my questions and was patient.

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    Customer ServiceSales & MarketingStaffRates

    Reviewed May 10, 2022

    The Select Home Warranty has a good online rating and I decided to purchase their warranty due to a five year promotion. I haven't filed any claim so cannot comment on how well they respond to claims. But so far the sale person seems responsive.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 10, 2022

    Steven was very confident, good-humored and helpful. He asked if I was a senior and affiliated with the military to be able to offer any other discounts. I appreciated his professionalism and quick responses. I'm glad I called instead of just purchasing online.

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    Staff

    Reviewed May 10, 2022

    I was very unhappy with the warranty company I was dealing with, I was so glad when I received the flyer from Select Home Warranty. The representative was very helpful and kind. I like it when you can speak to someone and they understand you and you understand them.

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    CoverageStaffTransparency

    Reviewed May 10, 2022

    We just bought the home insurance with Fred and he was really patient in answering all the questions we had. I would recommend Select home insurance to my friends. I would update the review if and after we use their service.

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    Staff

    Reviewed May 10, 2022

    I just completed my sign up for a home warranty. Jonathan was very knowledgeable about the product. He was very friendly and patient. I hoping my service will be the same way when I need it. Keep up the excellent work. Thanks.

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    Customer ServiceClaims HandlingCoverageStaff

    Reviewed May 10, 2022

    I was looking to receive information on our policy. The customer service person was very courteous and sent the information out to me within 5 minutes. She did a great job explaining the policy and how it works along with how to submit a claim if needed.

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    TechPriceStaffRates

    Reviewed May 10, 2022

    I have had home warranties for several years now. My current provider has increase their rates. I was shopping for quotes and was thrilled to discover that Select Home Warranty's rate was less than half my current rate. The representative I spoke to was outstanding and very helpful.

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    Customer ServiceCoverageRates

    Reviewed May 10, 2022

    Speaking to Peter made renewing my policy easy. I was able to call in tell him I wanted the old policy I used to have put back in place and with the best options available. He was able to locate my old policy and give me an ok rate to lock in for the length of my policy. Never needed to use it and hope I never do, but peace of mind knowing I have the policy in place is great! And yeah they say they are giving an additional month of coverage for leaving the review, but they will not tell me what I can write so my review is my own experience with Peter this morning!

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    Claims HandlingCoverageSales & MarketingStaff

    Reviewed May 10, 2022

    Zachary was excellent in explaining the different levels and coverages of plans. He listened to our specific situation and offered benefits that couldn't be beat by the other companies I was considering. I don't know anything about their claims processing, but the sales side seemed informative and fair.

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    Customer ServiceCoveragePriceRates

    Reviewed May 10, 2022

    This is my first home warranty. I quoted a couple of others and researched the reviews online. This one has a reasonable price and good customer service. Quoted a few others and all are expensive than this one. The customer service is also easy to communicate too. Reasonable deductible and coverage. Definitely will try to use it again and refer to my friends.

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    Customer ServiceCoverageTechPriceStaffBillingRatesCoverage Limits

    Reviewed May 10, 2022

    Rep was very knowledgeable and friendly. The best plan for similar coverage. took care of signing me up in less than 15 minutes. Contract Holder Denise **. Contract Number **. Purchase Date May 10, 2022. End Date August 9, 2023 Contract Term 1 Year. Covered Property ** GRIFFIN, Georgia, 30223, United States. # of Payments Single Payment. Amount/Payment $499.99. Subtotal $499.99. Total Price $499.99. Service Call Fee $75.00. Coverage Plan Platinum. Care Customer Email.

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    Customer Service

    Reviewed May 10, 2022

    For every call quality is very important. They address me with my issue instantly and kept up with the chain of email of letting me know where the process is at. For customer satisfaction you have to keep up with your two-way conversation which they do it very well.

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    StaffTransparency

    Reviewed May 10, 2022

    Jonathan was the epitome of professionalism. From his opening salutation through his very detailed presentation of the various warranty programs. I always felt he was working for me to get me the very best deal the company offered. He was kind, happy to explain details and patient. He spoke perfect, unaccented English and his explanations were easy to understand. He is an excellent salesman for the company.

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    Customer ServiceCoverageStaff

    Reviewed May 10, 2022

    I called Bruce yesterday and went over the Select Home Warranty Policy. He was very knowledgeable and Friendly. He went over all the details to my satisfaction. I Greatly recommend Select Home Warranty for your home owner Warranty Policy needs

    Roberto L. **

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    CoverageTechStaff

    Reviewed May 10, 2022

    Jonathan was highly informative and explained the plans perfectly. Gave me a very good deal that can't be refused. Compared to my earlier contract with AHS this is a much better deal with great coverage. The perk is comparatively competitive visitor fee and inclusion of roof leak.

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    Customer ServiceClaims HandlingStaff

    Reviewed May 10, 2022

    I contacted Customer Service at 1am in the morning because the central air unit was not cooling the house down. I spoke with a Representative, Oscar, who was polite, professional and extremely helpful. He filed a claim for me and clearly explained the process. I was impressed with the service and am very happy I chose Select Home Warranty!

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    Staff

    Reviewed May 10, 2022

    They were very informative and answered all my questions. Very happy to have the extra peace of mind this warranty provides. Being a new homeowner, I'm happy to have a plan if something big goes wrong. I'm glad I was referred to their site and I love the excellent reviews

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    CoverageStaff

    Reviewed May 10, 2022

    The representative was very clear and helpful with my coverage. I felt comfortable by opening up this policy. It took a while but it was OK. He went through it thoroughly with me. I received information in the mail today and that is the reason why I selected your company.

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    PriceRates

    Reviewed May 9, 2022

    I was looking to switch companies and Select had very good ratings. Pricing is very affordable & competitive. Hopefully the service will match the good rating. Conner was an effective communicator of the services offered. Services seem to be standard among competitors.

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    Customer ServicePricePunctuality & SpeedBilling

    Reviewed May 9, 2022

    My Select Home Warranty was soon expiring. I wanted to renew but asked if I had to pay all at once. I was offered to split the cost into 3 payments at no extra cost. It was a quick and easy call to renew.

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    Staff

    Reviewed May 9, 2022

    Very pleased with Chase ** and the level of service he provided. Earlier I spoke with someone named Steven who was also very helpful. Feels like signing up with Select was a wise decision. I look forward to a positive relationship with the company.

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    CoveragePricePunctuality & SpeedRates

    Reviewed May 9, 2022

    They were quick and easy to work with and was the best available price I could find. I searched lot of different companies and when I compared the reviews along with local coverage they are hard to beat. They also did a price match for me which was appreciated.

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    Customer ServiceTechMaintenanceStaff

    Reviewed May 9, 2022

    Right away the customer service provider for Select knew exactly what I needed as far as repairs go for our pool system. He was kind and courteous and explained exactly what to expect moving forward. Excellent customer service was given to me . I really appreciate the time he took to listen to my problem. I would definitely recommend this company to all home owners. I received a dm from the repair company almost instantly. Outstanding service providers.

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    TechPrice

    Reviewed May 9, 2022

    Select Home Warranty is much cheaper than any other company. In addition, there is someone available to talk to 24/7. When I was renewing my contract they answered all of my questions and I did not feel pressured to renew.

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    Customer ServicePunctuality & Speed

    Reviewed May 9, 2022

    So far very happy. I did one claim and they remembered me. I had an issue with my A.c. I would like if they had a faster service with emergency calls. 48 hours is a long time. When you need fast services.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 9, 2022

    The response time was very quick. The customer service agent, Alan was very informative and helpful to me with selecting service that are right for me. I was able to find out about multifamily discounts as well.

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    Customer ServicePriceStaffRates

    Reviewed May 9, 2022

    Great customer service. Alex is awesome and I’m excited to be a continued customer with you guys. I have read reviews online about your company and I’m happy to have a company who will help me and not charge me a ridiculous price or do a half job.

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    Claims HandlingStaff

    Reviewed May 9, 2022

    The service representative was able to correct my claim submission easily. I was very pleased with his attentiveness as well as expertise. He was very polite and courteous as well as able to answer all of my questions. He mentioned a new home warranty package that Select Home Warranty is offering but did not try to push me into purchasing it.

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    Customer ServiceCoverageStaffBilling

    Reviewed May 9, 2022

    I called to inquire about my Home Warranty Policy. The Select Home Warranty representative was cordial, knowledgeable, and patient. I needed to fully understand my policy and payments with their company. The rep clarified each concern/questions I had the day I called.

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    TechSales & MarketingRefunds & PayoutsStaff

    Reviewed May 9, 2022

    Lucas was very helpful in giving me the best service contract for my needs. Was able to answer all questions. He was able to work within my budget as I am a senior on a fixed income. He added some additional discounts and answered my questions regarding if I wanted to cancel after 1 year which I could and get refund for the remaining years if I was not satisfied with service.

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    TechMaintenance

    Reviewed May 9, 2022

    While I was hoping to get more for replacing/repairing existing sixteen-year-old irrigation system, the amount provided was what was contracted for and in the time allotted. I was given opportunity to work with my local landscaper for the repair work, which was an added plus. Service all on the A/C was even more satisfying in that we decided to use the Select Home Warranty recommended contractor as our provider for annual clean and checks.

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    Sales & MarketingStaffRates

    Reviewed May 9, 2022

    Sean was very friendly, professional and courteous. He answered all my questions and researched all discounts and different plans that we available. He also informed me about a special offer for veterans and active-duty personnel with a guaranteed renewal rate.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffSales Tactics

    Reviewed May 9, 2022

    Zach was so helpful. He was to the point, quick and not pushy! I called 6 other companies all the other sales reps were overly pushy and rude. Zach made this so easy, fun and stress-free!! I would highly recommend him!

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    Customer ServiceTechStaffTimeliness

    Reviewed May 9, 2022

    My dryer was making a grinding noise. I received a call from a contractor the next day which is typical of this warranty company. They were able to send out a technician the very same day to review and diagnose the issue.

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    Customer ServiceTechPunctuality & SpeedTimeliness

    Reviewed May 9, 2022

    I called the contractor, gave him my name, service contract, and he scheduled me for the next day. He called me, said he would be there in 30 minutes and was on time. The service contractor quickly diagnosed the problem. He then promptly put the order in for the electrical system, and said I should hear from the company in one or two days. No worries.

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    CoverageStaff

    Reviewed May 9, 2022

    Support representative who I spoke with made it seamlessly for me to understand and renew my policy based on my home. I definitely have been more than satisfied with having chosen Select Home Warranty to cover my home over the past 3 years and counting.

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    Customer ServiceClaims HandlingPricePunctuality & SpeedRefunds & PayoutsMaintenanceRates

    Reviewed May 6, 2022

    I have had the warranty since 2017, when I bought my home. I put in a claim for my furnace which was not working properly, coming on, in Feb 2022. First they couldn't find anyone in my area to service my furnace, so they authorized someone I chose. I have used the same HVAC service since purchasing the home; they service my furnace and air conditioners on a yearly basis. Home Select asked for 3 years maintenance records, and I sent them 21 pages. Then they wanted maintenance records from a time I did not own the home.

    They stated they would only pay for $150 towards the repair. I have been waiting months and I have yet to get any money from this company. I just called about the money, and again was told they needed the maintenance records. This company seems to get good ratings on the front end when they are trying to get your business. However, there are numerous complaints showing they don't deliver on the other end. Stay clear of this business at all costs!!!

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    Customer ServiceContract & TermsClaims HandlingCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed May 6, 2022

    First, I signed up online. They never sent me a copy of the breakdown of the policy. All I had to go off of was what was displayed when I picked my plan. Then I chose to pay monthly, they charged me for a full year. I had to call in and was annoyed so just wanted to get reimbursed and cancel it. The lady fixed the overpayment and then talked me into staying. I should have listened to my gut. Fast forward 6 months, I had a leak from the pipe on my exterior wall that leads to a hose faucet. The leak was from the pipe in my wall. I called to file a claim, they told me it would take 1-2 days. Keep in mind I had to shut off the entire water supply to my home to avoid the pipe from spewing out water. Having no water for more than a day is not doable.

    Anyways, when I called to give my claim, I felt the rep didn't understand fully what I was explaining. He said it would go to review and I should hear back. 4 hours later it was denied because it had was on the outside of the home. Even though, the pipe comes from inside to the outside and was leaking between the actual walls... it was denied. Nobody called to get a picture or ask further questions. They just denied. I tried several times today to call and cancel all together and sit on hold for over 20 minutes each time. It has been a pain in the **. I do not recommend them at all.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsFollow-Through

    Reviewed May 6, 2022

    Don't believe the good reviews. I've been a member since 4-2020. Everyone of the 4 service requests have been difficult, resulting in frustration. (The companies they use don't even like taking their calls!) Waited 2 weeks in 90-100 degree weather last year to have a company come out and then waited for parts to arrive. Only 1 part arrived & I paid for the other. Then the other arrived late but I could not get reimbursed for it or, the labor. When I call Select I get no resolution (idiots). Last week, I initiated a call for a leaking fridge on a Thursday & didn't hear back from them till following Monday. After 2 no shows from their company this week it is now Friday with a promise they'll be out on Saturday from the no show company. SELECT HOME WARRANTY MAKES GREAT PROMISES BUT DOESN'T DELIVER! LOOK ELSEWHERE...

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    Customer ServiceTechHonesty & Transparency

    Reviewed April 30, 2022

    They lie and change comments and diagnostics from service vendors. I would never recommend to anyone to buy this warranty. One has to keep calling and fight for the claim. We had a refrigerator claim. For a $2700 refrigerator they offered us $175. For an AC unit, they lied and denied the claim. I will fill a lawsuit against them.

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    TechPriceRefunds & Payouts

    Reviewed April 26, 2022

    Any claim will not be addressed. If a repair man is sent they cannot do any work that day. It is such a process, you have to fight with the company to get any work done. It’s not worth the trouble. They will try their best not to pay for any claim and will also put a dollar amount on a claim. Even if the upper management get involved it’s a joke. You’re better off just saving your money and getting your repairs done yourself.

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    Refunds & PayoutsCoverage Limits

    Reviewed April 21, 2022

    Not good at all. Ask questions before purchasing. They will tell you they don't pay for a new product. They will only give depreciation value up to $150. Buyer beware. They said my part is not available but it is. They wouldn't pay because it's 10 years old but when I purchased this company it was 2 years old. Been with them for over 8 years.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceRatesResolution

    Reviewed April 20, 2022

    We have 2 washing machines in our home. They both had issues at the same time. I submitted 2 claims. SHW called me to confirm and said they would have to send out 2 different companies since the washers are 2 different brands. Which included paying $75 to each service company and I didn't have a problem with that. They sent out the first company, diagnosed the problem, ordered the parts, fixed the issue. The second company came out, diagnosed the problem, said they would need to order the parts and then I received an email from SHW saying my second washer was not covered under the contract. Even though there is absolutely no place in the contract that states that!!

    I called SHW and asked why would they send out a 2nd service company knowing my 2nd washer was not covered and charge me $75 just to send me an email saying it was not covered? Why wouldn't they have told me BEFORE sending someone out that the 2nd washer was not covered? We went round and round with 4 different people and they refuse to refund us the $75! It took several calls to even be able to speak to a supervisor! I am so unhappy with this company and will be cancelling our contract!! They even admitted that it is not in the contract that only 1 washer is covered!! THE WORST CUSTOMER SERVICE EVER!!!! I can guarantee you that SHW is not about the customer... they are only about making money even if it's about scamming customers and not communicating that second machines are not covered! If I could I would rate it negative 5 stars!!

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingTransparencyNetwork QualityCoverage Limits

    Reviewed April 18, 2022

    100 % SCAM SCAM SCAM. If you are looking for home warranty then you are a new homebuyer just like me. The mistake I made is I went through online reviews. if you are on the same boat then don't commit same mistake. Just ask your neighbor/family/friend if they have home warranty. I am pretty much sure that they don't have it. Because existing home owners don't fall for this trap or they have been through it. I asked my friend and my neighbor after I fell into the Select home warranty trap and they told me exactly the same story of 100$ as below.

    So don't go by my review, just get personal advice from your friend or neighbor before taking any home warranty. Or go by Reddit forums, as all the positive reviews on Google or BBB are fake and bought by money. So below is the story. If you are a new home buyer then please read as I want you to save from an ordeal as it is very stressful and will ultimately drain you out mentally and monetarily.

    1. I was sold select home warranty policy by an agent with the promise that in case of any issue they will fix my appliance or replace it with an equivalent one. He also boasted about a good coverage of technicians in my area. He also said that I can cancel my warranty within 2 months if I don't like the service. I paid for the entire year (they will prey you to get yearly service). 2. My A/C broke down 2 months back. 3. I called select home warranty and they raised a claim. 4. 24 hours later there was no update from SHW (select home warranty). 5. I called them and they said that they don't have any technicians in my area. they gave me an option to hire my own technician and they will reimburse me the expense minus the service fees. 6. I didn't accepted the offer as i don't want to go through the hassle of reimbursement process.

    7. This goes on and on for 2 weeks. Can you imagine they couldn't find a technician for 2 weeks. 8. After 2 weeks I gave up and opted for my own technician as it was getting hot. 9. Technician came and gave me the estimate and he talked to SHW agent and over the phone we got the approval for repair. 10. SHW agent promised to reimburse money over the phone minus service fees. 11. I paid the full money to my technician and my A/C was fixed. 12. Now I sent the invoice to SHW and they kept it hanging for a week. 13. After that I got reimbursement check of just 125$, which is ridiculous for A/C repair cost. 14. I checked with my neighbor and friends and they told me the same story of 100$ reimbursement only or not covering the cost at all. 15.I called SHW and asked them to cancel my service. They told me that there will be 75$ cancellation fees WTH. 16. They tried to retain me by saying that they will do better in next issue LOL.

    So if you have fallen for their service and reading this then I would suggest to do below. 1. Write reviews in as many place so that people can be made aware of this scam. 2. Dispute charge with credit card company as they are doing false advertising. Let the credit card investigate and made aware of malpractice of this company. 3. I am writing a complaint to FTC so please do that as well. 4. They know that 99% of the people are busy in their life and won't write to FTC or review. 5. That's why they make money because it is a win-win situation for them. If you don't get any issue for a year then they make money. If you get an issue then they make money by not paying you and knowing that you won't complain. 6. It is 500$ average for an year per user. But with so many new home buyer they are raking in millions with this scam. 7. Because they know there won't be any returning customer so they are just preying on new home buyer.

    So don't go by just the reviews. Do some due diligence at a personal level as well. If you can find one person with any home warranty (not just SHW) with a positive review then go with that. Otherwise I will suggest saving the money for warranty in an account and use it for your repair. In that way you will have a lot more mental peace.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed April 15, 2022

    I called to have someone come out and look at my AC because it smelled like it was burning and wasn't cooling correctly. They had the wrong information on my plan. Said I had sold my house and the policy with it (not true). They get that worked out and then they send the contractor out between 8am and 5 pm was the window I had. I contact the contractor company that is suppose to be coming out whom you can't get anyone on the phone for only their chat online and am told they will be here between 9 and 10. Ok great. So I take off work.... And then I get an email that says between 1026 and 1156. Ok that's annoying but still ok. By 10:30 I had a voicemail from the company saying they needed to reschedule because I didn't answer my phone when the tech called me. Umm the tech didn't follow my directions of leaving a voicemail, or sending me a text message.

    I work from home and taking inbound phone calls I can't always answer my phone and especially if I don't know that number. So, they blew me off and wouldn't come back that day. I now had to wait another week because Select doesn't have any other company that can come out to look at it. Apparently they only have one AC company they work with. Don't waste you time and money with this company. They are not for your customer service, and they do not care about your time. If something goes wrong it will be your fault that the contractor didn't show up not theirs and certainly not the contractor's fault.

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    Claims HandlingCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed April 14, 2022

    I had a leak from the plumbing system in the attic. I couldn't wait to file a claim (the office closed at the time) and hired someone to fix it. They declined my claim citing that the service was not authorized. They need to be reasonable in handling this kind of emergency situation. Nobody can let such an issue continue and wait for the technician which usually takes more than 48 hours.

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    Customer ServiceCoverageTechPricePunctuality & SpeedStaff

    Reviewed April 14, 2022

    Service Plus' intake representative was courteous and informative. An appointment was scheduled for the next week, according to a service business. Eduardo, the technician, arrived on time and performed admirably. After troubleshooting, I had to replace my garbage disposal. Rather than having the guy order a replacement from an unknown manufacturer (I had a badger), I volunteered to provide a new replacement disposal, so all the tech had to do was remove the old one and replace it with the new universal fitting one. He got permission from Service Plus to do so, and the installation went off without a hitch. This prevented a second visit, and Service Plus incurred no costs for the replacement garbage disposal since, when the contract comes up for renewal, they keep track of the total cost of this service call and any others made during the contract period in order to establish the new contract's cost.

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    Customer ServiceContract & TermsCoverageSales & MarketingPriceRefunds & PayoutsHonesty & Transparency

    Reviewed April 11, 2022

    They lie about the coverage they provide. They don’t give you a copy of the policy before you purchase the policy. I had to ask for it twice before it was emailed to me, and had to print it myself. Their cancellation policy is a scam. They keep most of the money you paid them. On a 2 year policy which cost me over $600 they prorated my refund and gave me $200 back. I canceled before the start of the 2nd and 3rd year. They are a scam company!

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed April 9, 2022

    The worst company I have ever dealt with. I have had a Select home warranty insurance policy for over a year and just had to file my first claim as my microwave stopped working. Instead of having someone come out to assess the issue, I received an email stating that I would only be reimbursed $95 and it was their prerogative to do so as stated in their contract. "In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;" How can they deem it irreparable or not cost effective to repair if no one even came out to take a look? My claim simply said "Microwave will not turn on."

    I purchased appliance insurance thinking that if my appliance breaks, they will either repair or replace it with one of similar value. However, it's more convenient for them to calculate the depreciated value of my appliances and pay a fraction of what I need to fix or replace it. I was never informed of this clause and was completely misled. This is 100% a scam and I will be forced to pay at least $300 out of pocket plus installation fees. I will be cancelling this policy ASAP and hope that this review helps to warn others from falling into this trap.

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    Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed April 5, 2022

    I bought the home warranty over three month, later my Central air and heating is not working, I called them, they send Seris Technician to come and the guy said air condition discharge box one power leg burn. I paid him $65 for call. He said need Electrician and they send, I have to pay another $65. The Electrician said discharge box is good only on false burn. I don't know what is going on, it take over 2 month, my central air still not working. Last technician came said my unit too old, can't repair anymore. Then I called Select and I was told ask me fix it myself and they will fix it next time if broken again. I was so mad and I cancel the warranty. They charged me another $75 for cancel the contract. This is the first time I meet this very bad service home warranty company. I suggest the homeowner please be careful when you want select this home warranty company. Please look the contract in detail. This for sure is a bad company.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffResolution

    Reviewed April 3, 2022

    Made a call and was promptly given quick courteous service. My problem was quickly addressed and a provider was found to resolve my issues. I would highly recommend for a home warranty coverage. This has been by far one of my best experiences utilizing home warranty services. If you were on the fence about this company I would pull the trigger and solicit them for your business.

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    Customer ServiceCoverageTechPriceNetwork Quality

    Reviewed April 2, 2022

    Since I signed with the company they have not been able to provide any services. I've been directed to find my own contractor and submit for reimbursement. I called a once again for the garbage disposal. They automatically send me an email asking to replace it. Labor cost at my own expense. They did not send anyone to look at it and repair the issue. Do not waste your time or money with this company.

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    Contract & TermsCoveragePriceRefunds & PayoutsStaffRates

    Reviewed March 30, 2022

    After the 2nd time Select Home Warranty didn't cover something I needed fixed and/or fully replaced, (my A/C unit & garbage disposal), I decided to cancel the rest of my policy. The agent I signed up with was so kind & gave me a lot of information, gave me a great deal, 6 yrs. at $320/yr. however he was very deceitful in disclosing all of the details in regards to "cancel at any time & you will receive the prorated amount left on your policy". I asked if there were any fees at all if I choose to cancel & he told me "No", they would simply calculate what is left on the policy & refund for the remaining days left on the policy, they would "pro-rate it". NOT true.

    (1) I was charged a $75 fee, (2) they charged me for the amount they paid to a claim for my garage door $228, and (3) the Prorated amount refunded was based on the NON-discounted annual plan, which was almost twice as much as the plan I initially purchased. Based on what the original agent told me, I should have received back $1460 for the remainder of the policy, but the ACTUAL refund policy refunded me $828. That is a $633 lesson I will use for the rest of my life! Shameful.

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    Customer ServiceClaims HandlingSales & MarketingPricePunctuality & SpeedStaffRatesWait Time

    Reviewed March 28, 2022

    I liked my sales rep and I haven't had any issues with customer service so far which is more than I can say for some other home warranty companies. Wait times are minimal for support and price is reasonable. I haven't filed a claim yet and hopefully won't have to but it's good peace of mind and I appreciate all the discounts for paying upfront.

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    Customer ServiceStaff

    Reviewed March 28, 2022

    Sam was my customer service representative and he was completely professional, and knowledgeable, answered all of my questions before I even asked. I love great customer service and look forward to doing further business with this company. Anyone would hope that they wouldn’t need anything fixed right away but stuff happens.

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    Claims HandlingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed March 28, 2022

    Spoke with Jaime ** and they were very knowledgeable and helpful with our decision. While we have not filed a claim with the company as of yet, their general reviews have been better than other companies in the field. They offer great military rates for those who are able to pay for a couple years upfront and also offer to prorate any funds if you decide to cancel early. They are more expensive than their competitors so I expect the quality of service to be higher than others. Overall, please with the experience thus far.

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    Customer ServiceClaims HandlingTechStaff

    Reviewed March 28, 2022

    Filed a claim and received a response soon after. They let me know they were contacting a local service company. Then they contacted me again with the name of the service company. The service company contact me with the details of when they would be out along with the technicians.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed March 28, 2022

    Great customer service in helping me to purchase my home warranty. Great price and even added a couple extra months coverage. I would definitely refer to friends and family. They did offer 2 more years at additional discount but couldn't pay all upfront. Just wish I could've paid them in installments.

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    CoverageStaff

    Reviewed March 27, 2022

    Jerry was very knowledgeable about the product, he answered all of my questions about the home warranty because I have never had this type of insurance in the past. Jerry wasn't pushy or obnoxious like some salesmen can be. He explained to me the value and peace of mind having home warranty insurance. Our home is 25 years old, you never know what can happen, it's best to be prepared.

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    PriceStaffRates

    Reviewed March 27, 2022

    I was satisfied with my experience with the representative named Jake. He was courteous with me and gave me a good deal on the price. Because I have just now signed up for the plan I cannot review the service they give at this time but I am sure I will be satisfied.

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    Customer ServiceStaff

    Reviewed March 27, 2022

    I found Ed ** to be very patient and he was clear in explaining the benefits of all the plans. He was a pleasure to work with and I would not hesitate to call him with any concerns. Would tell friends and family about Ed and his calm approach in working with consumers.

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    Customer ServiceCoverageStaffRates

    Reviewed March 27, 2022

    I called a Sunday for appliances insurance, I spoke with Mr Ray **. He was very helpful with me in explaining the different rates they have. He explained that if I was to purchased today I would be given a deal if I signed up for 1 year. I really appreciated Ray helping me saving money on a good package. I wish Luck on his future journey.

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    Customer ServiceStaff

    Reviewed March 27, 2022

    Very informative and pleasant experience. Currently with another home warranty and I leaving them because of poor customer service. The representative spent a lot of time on the phone answering many of mine and my wife's questions. The customer service representative even stayed past his normal business hours. The following day I received a call to see if I had any additional questions!

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    CoverageSales & MarketingPricePunctuality & SpeedRates

    Reviewed March 27, 2022

    Fast and easy, was able to get everything done quick fast and in a hurry. Sales person covered the basics of the plan, offered additional services and was up front with all of the costs so everything was there in front of me. I would recommend because they had the highest ratings and the best costs.

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    Customer ServicePriceStaffRates

    Reviewed March 27, 2022

    Just signed up for my services. I have not had to utilize them for an actual issue yet, just writing this based on initial customer service and the rate that I was given. The agent was super helpful, maybe a little pushy to get me signed up right away. I liked the price, it was the lowest rate I had found in my research.

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    CoverageStaff

    Reviewed March 27, 2022

    Not having to worry about the unexpected and being covered by a policy like this is amazing. Thank you for allowing consumers this opportunity to have a safety net. I instantly felt like a great weight was removed from my shoulders as soon as I completed the enrollment process. No pressure. No hassle. Just instant relief.

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    Customer ServiceCoverageStaffTimeliness

    Reviewed March 27, 2022

    I am new for a home insurance, and Select Home had good reviews, thus I applied, and I got the call from a representative next day, who was very courteous. The coverage appear to be reasonable, thus I signed for 5 years coverage. I have not used the insurance yet, thus can not comment on the experience with a claim yet. I received the coverage information through an email.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 27, 2022

    I’m currently selling my house and Ed was very professional. Got everything set up for me for the new home owner so that she has everything covered for a little over a year with the current deal that they have going on. They also include roof leaks for free. Everything went very smoothly and Ed was pleased to tell me that they have a very quick response team in my area as well.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed March 27, 2022

    I priced Select Home Warranty against all the other competitors and the pricing and coverage blow the competitors out of the water. As I was filling the form out online, I had a Select Home Warranty representative call me and help me select coverage that I needed. He talked me out of additional coverage that would have been a waste of money based on my home insurance coverage. Moreover, he even gave me a discount on top of the low rates. Thanks!!!!

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed March 27, 2022

    My dishwasher stopped working a little over a month after moving in. I called Select and the gentleman I spoke with was empathetic and professional. He noted the information and said since it was a Friday evening and it was not an emergency would I mind calling back Monday morning. He gave me the repair number to do so, easily. The next day, out of the blue, I received a call that the repair had been scheduled and was given the vendor; approximate arrival time and day as well as the contact info if that day and time did not work for me or my plans changed and I had to reschedule. So far the process has been quick and efficient. I', hope the actual repair goes as easily!

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    Staff

    Reviewed March 26, 2022

    I enrolled today and the gentleman that helped me today was really nice and walked thru with some good information. I am trying your company because I have not found a company that will work with you. I am not a writer so I will say keep up with the good employer.

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    Punctuality & SpeedStaff

    Reviewed March 26, 2022

    I'm very pleased with how professional the reps are at Select. Every one that I spoke with made things very easy. They were very prompt in getting everything arranged for me. The reps were polite and very easy to talk to. Overall a very great experience. It was like a breath of fresh air finally dealing with a company that strives to make the consumer happy. Thank you Select from providing the very best service and I'm looking forward to telling everyone that I come into contact with about my experience with Select.

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    Staff

    Reviewed March 26, 2022

    The representative I had was absolutely the best, his name was Moe! He recommended plans he personally thought were the best for me based on what I was looking for and what my situation was. I highly recommend Select Home Warranty! I genuinely feel my home is protected and I have peace of mind!

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    Staff

    Reviewed March 26, 2022

    So for, happy for the service. I am looking for home warranty for a while and found the Select is relatively easy and good. Hope the ongoing service is easy and good as well. The representative that I talked is nice and friendly. He answered all my questions and solved my concerns.

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    Customer ServiceCoveragePriceStaffValue

    Reviewed March 26, 2022

    Great customer service - the person answered all my questions and was very patient. I was surprised of the affordable cost and the flexibility of the timeframe that we could order. This made it much more affordable. I felt comfortable and was glad that I ordered it. The coverage was excellent and I feel confident that it will be a great value.

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    Customer ServiceTechPunctuality & SpeedStaffWait Time

    Reviewed March 26, 2022

    Mr Mark ** was very professional and helped me to get the best deal of warranty. For three years and half with six months free and waiting period of 15 days is a good deal. He was patient and explained everything. I am waiting for the contract to be emailed and send in the regular mail.

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    Customer ServiceTechMaintenance

    Reviewed March 26, 2022

    The second company they sent to repair A/C back in 2020, apparently wired the unit up wrong. So for the last 2 1/2 years it has not worked. When I called to complain that it still wasn't working they wanted to send the same company and I refused to have them back in my home. That company was Inik A/C. Anyway they sent another company today and they fixed the problem. C & C Services. I hope you never send out for serving this Company.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed March 26, 2022

    Agents initially were pushy regarding my renewal. Contacted me during work hours. Gave several offers saying I had to accept one immediately or they couldn't offer again. I have used this company for 3 years. No major issues. Sometimes getting a repairman can be slow but otherwise no issues. Claim handling has been satisfactory. I told the representative I was at work and would call back. He said he would notate my account that I declined his offer.

    I called back the following day to renew. I was given options. The one from the previous day wasn't offered. I mentioned that the day before a different offer was given. The person on the phone said the offer didn't exist. He was a manager and couldn't find such an offer in the system. As a long term customer who has recommended your company proudly to other people. This sales tactic left a bad taste with me. If I didn't believe in your service, I would not have remained for 3 plus years. Perhaps with CVID, your value of customers has declined. I think additional training is needed. I renewed but the immediate buy now or our best deal is off the table is a poor choice of business for long term. You keep customers by giving your best every moment you can.

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    CoveragePriceStaff

    Reviewed March 25, 2022

    I choose the multi year plan because it was very affordable and flexible as well. I am a happy customer so far. The representative has provided exceptional service and is accessible for any required assistance. I wanted to add my second fridge and made sure my concerns were highlighted in the policy. I hope I do not have to use the service but if I do I know I’ll be in good hands without financially worrying about too much.

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    CoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed March 25, 2022

    Everything is good and fine when you are writing out the check to Select Home Warranty. Their representatives lead you to believe that "everything is covered", "if something breaks, just make a claim, and it is fixed". But once the check clears, don't expect anything to be paid by Select Home Warranty. We had a toilet that simply wore out from normal wear and tear; and of course it happened in the middle of the night. Water everywhere. Leaked down through the floor and caused the entire ceiling in the room below to collapse. The water also seeped up into the walls in the bathroom. No question as to the cause of the damage, it was definitely the toilet.

    The insurance company hired a mitigation team to come in and remove the damaged materials, and to stop any further damage from occurring. Select Home Warranty is now claiming that I should have waited for them to come look at the situation even though there was no question that the toilet was to blame. Or, in other words Select Home Warranty expected me to sit around for another 24 hours (watching further damage being caused by the toilet) waiting for their technician to come verify the toilet needed to be replaced. They refuse to pay for the replacement of the toilet because the insurance company mitigation team had to remove it to get at the damaged walls and the plumbing in order to address the problem. DON'T USE SELECT HOME WARRANTY!

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    CoverageStaff

    Reviewed March 25, 2022

    Peter guided me through the different programs, explaining the coverages and current deals available to me. He was very knowledgeable and detailed, courteous and patience with me. I did sign up for an extended period of time as this was a better value. I would highly recommend this company to all of my friends.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed March 25, 2022

    Mark with Select Home Warranty was very nice and he was knowledgeable about the home insurance warranty plan. He answered all my questions. Mark worked to get me the best plan for my needs and was able to apply coupon and get better rate. I would recommend to any one to call and get a quote from Select Home Warranty.

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    CoveragePriceStaffRates

    Reviewed March 25, 2022

    Ed was very forthcoming and helpful and effective in selling us the multi year policy. We hope that the service and features mentioned by Ed are honored by the Company Select Home Insurance Company going forward and it was not just a gimmick to get a customer. Also the promise to lock in the price forever is honored.

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    Customer ServiceCoverageTechSales & MarketingStaffTransparencyHonesty & TransparencyNetwork Quality

    Reviewed March 25, 2022

    Buyer Beware! I purchased a warranty with SHW getting the top-level Platinum Care warranty with free roof coverage. First, I received no written document of the warranty explanation as I requested. I never knew my policy number. The first claim I submitted they said they are busy and to get my own contractor and submit an estimate. So I do all the work, call in for instructions, where the person who is a claims specialist gives me incorrect advice. Then they deny a roof leak estimated at $450 not including interior damage I was willing to eat. Horrible customer service and misleading advertising. Clearly, a company to avoid.

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    Claims HandlingCoverageSales & MarketingStaff

    Reviewed March 25, 2022

    I spoke to Jeff ** about setting up home warranty coverage and he was extremely helpful, answered all my questions and gave me a discount as well. I am very happy with the service I received from him today. I had a home warranty with another company and they would find any reason to deny my claims. I spoke to Jeff about that today and he eased my mind stating the my previous coverage they are newer to the industry and sometimes that can happen. He said that I would not have to worry about that with the coverage here.

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    CoverageTechPriceStaffRates

    Reviewed March 25, 2022

    Our Select Rep did a great job explaining the differences of their offering and came in a fair price. I've used Choice previously and Select looks to be the better provider with great coverage and a small deductible. It's is a great feeling knowing our house is covered and we're looking forward to the service.

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    CoverageStaff

    Reviewed March 25, 2022

    I just purchased for the first time a home warranty. The rep, Connor did a nice job of asking me the right questions, discussing the pros & cons of each product (silver, gold, platinum) plans and expectations in the event of a loss. I am all about peace of mind and went with the Platinum plan for my home coverage. We can only hope my washing machine goes and see what happens in respect to the coverage.

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    CoverageTechPriceRates

    Reviewed March 25, 2022

    I did an extensive research with different Home warranty services and SHW was the best in price and coverage. Also had good plans if you contract a longer period. I already recommended their services to family and friends, saving them the time I already spent looking for other options. I’ll post another review once I use their service.

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    Customer ServicePunctuality & SpeedRates

    Reviewed March 25, 2022

    I had home warranty earlier. I was shopping around to see the better rates from the market. I see Select Home is editor's choice, my friend referred me and see good offer + 2months free. I called customer service and in minutes they shared the home warranty, it was really quick and neat solution.

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    Customer ServiceCoveragePriceStaffEase of UseTransparency

    Reviewed March 25, 2022

    The website was easy to navigate and see coverage plans, Customer service contact was outstanding explanation of costs and items covered and described how the 3 different plans compared with each other. The representative was able to accurate answer any question I had regarding the purchase of a home warranty plan.

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    Tech

    Reviewed March 25, 2022

    Not sure I can find anything positive to say about Select! If I wasn’t convinced to prepay for three years (four contracts), I would have already cancelled my contracts! They deny legitimate claims and limit reimbursement amounts! And they actually do business with contractors who only accept CASH, which isn’t reasonable for many reasons!

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    Sales & MarketingPrice

    Reviewed March 24, 2022

    I just closed the quote with Select Home. Their sales offered me a deal that I cannot deny! I checked online for top home warranty companies, and in almost all the reports - Select Home is on the top. So, I would definitely recommend to consider them. Also, I'm hoping their service would be as good as their sales. Keeping my fingers crossed. For now, I'm happy with the deal, when compared to other warranty companies around.

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    CoverageStaff

    Reviewed March 24, 2022

    Jake ** was great help as I am a first time home buyer and had several questions. He walked through the different options and was able to work with me on the budget I had. He was very responsive and easy to work with. Definitely will keep him and select home warranty in mind when talking to others looking for coverage.

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    Customer ServiceCoveragePriceRates

    Reviewed March 24, 2022

    I just ordered a Home Warranty Plan with Select Home Warranty. They were rated #1 by Consumer Advocate online services. I had called a few companies and Select had the best price and value. They cover everything in your home for the price of 1 appliance. I highly recommend Select.

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    Customer ServiceClaims HandlingPunctuality & SpeedMaintenanceStaff

    Reviewed March 24, 2022

    Called to submit a claim, and the representative was very helpful. Their follow-up was amazing as I received a text message, email, and telephone call to let me know the day and 4 hour window the repair was scheduled for within the first hour. This wasn't the case with my previous home warranty company.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed March 24, 2022

    The representative was very informative. Rep Answered all of my questions. There were Different options that were offered to choose from. Offering Good and competitive coverage with optional add ons for a reasonable price. Discount offers available for first time home buyers. Discounts for purchasing multiple years of coverage. Great customer service. Will Recommend to family and friends.

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    TechSales & Marketing

    Reviewed March 24, 2022

    My most recent interaction to renew our service contract with Steven ** was very positive. He explained what was involved, all available discounts and answered all my questions. Some of my other interactions with people when I have filed claims in the past have not been so positive; part of the reason is that they are in another country and have a difficult time with the English language.

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    PriceMaintenanceStaffRates

    Reviewed March 24, 2022

    Overall, I was pleased with Select Home Warranty. They contacted me immediately, before I even had time to review the online quote. The representative gave me several options that were more cost effective than the price I pulled up, and discussed the benefits of each one. He wasn't pushy, but did try to steer me towards the long-term option, so a little salesy, but not too bad. The value is definitely there over other options I checked into, so now we will see how their service is when something breaks down in the future. I expect it will be similar to our other experiences with home warranties. I'll appreciate the cost savings that this one provides!

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    Coverage

    Reviewed March 24, 2022

    Spoke with Connor. He did a great job explaining all our options. We are new homeowners and our realtor recommended to get a home warranty to cover things homeowners insurance doesn't. We are very pleased with service so far, he even offered veteran options, though we just went with the yearly plan for now.

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    Customer ServiceCoverageStaff

    Reviewed March 24, 2022

    Ed ** was very professional and courteous. Please to network with by phone. Worked hard to give me the best deal possible. He also made sure that I received all my information regarding my Plan, and policy number immediately by Text to me and provided a great welcome as a new member and he made sure that this decision to change companies was my best decision. Thanks.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaff

    Reviewed March 23, 2022

    Whole warranty program is a HUGE SCAM! Nothing is covered. Poor customer service. Forget trying to get a manager. I bought the platinum plan. Tub was leaking. The technician couldn't find the leak and cut through ceiling, which cost a lot extra. To find out one of my knobs just needed to be tightened and I had to hire someone else to fix the ceiling.

    Front door light stopped working, but wasn't covered by the plan bc the light was outside my front door. Freezer was leaking into fridge, repairman didn't fix it the first time. It's been over a month and I am still waiting for it to be fixed. Oven stopped working and they couldn't fix it. Never replaced it. They only have me $100 towards a new oven, since it was 7 years old.

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    TechSales & MarketingStaffTransparency

    Reviewed March 21, 2022

    Moe ** from Select Home Warranty did an awesome job with my case. He answered all questions and gave thorough explanations of all services products and discounts offered. I highly recommend Select Home Warranty and technician Moe ** for future business consideration.

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    Customer ServiceCoverageTechSales & MarketingRefunds & Payouts

    Reviewed March 21, 2022

    This company is a SCAM. Save yourself money, and don't get a warranty from them. My furnace went out and they refused to let my service provider fix it until they "researched the parts". It took a MONTH. I had to sleep in a freezing cold house for a month so they could research parts. I called multiple times a day and would only get told "Give us another business day or 2". I finally got someone on the phone that said they couldn't research the parts because they didn't have the part number. When I asked why, they said "Oh, we just haven't called and asked for it yet". They do this on purpose to try to get you to go ahead and pay for the service so that they don't have to reimburse you. In the end, they didn't even cover the entire fix, and I had to pay extra. I have been trying to cancel my policy and get a prorated refund, but they have so many "fees and deductions" that I'm only getting 35% back from a 5 year contract that I only had for 1 year.

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    Select Home Warranty Company Information

    Company Name:
    Select Home Warranty
    Company Type:
    Private
    Address:
    1 International Blvd #400
    State/Province:
    NJ
    Postal Code:
    07495
    Country:
    United States
    Website:
    www.selecthomewarranty.com