Select Home Warranty Reviews

Not sure where to begin with the exceptional Customer Service and Support received from Select Home Warranty. From the beginning of the call the attentiveness of our service representative was like no other. He provided several plans that would meet our needs including plans that covered a wide span of several years which would save us lots of money for the long haul. Additionally, after months of research we decided on Select for their unmatched customer service and 24/7 service call line in the event of an emergency. We were going to call another company to price comparison but 1 representative explained the value of Select if we were to sign up with them and also offered an additional incentive of lowering our service calls to seal the deal. Select is the only warranty provider I would recommend as their reviews speaks for themselves for existing clients as well.

I am still waiting for contact info on the establishment that is to assist with my plumbing issue. This is not the length of time that was promised from the start of my problem it is still ongoing. How long does it take to get something resolved? I had two different representatives that I have spoken with and at this time I have still not received any confirmation.

It was great speaking with Chase **. He offered us a plan we couldn't resist. I just joined today so as far as service is concerned, I don't know yet, but rest assured you will be hearing from me once that takes place & hopefully everything will be fine, and I will be writing a great review.

Terrible terrible terrible. They are in violation of FTC unfair and deceptive trade practices. They make false promises to sell the product and then after you buy warranty their exclusions do not cover any part that makes up a system. They do not repair or replace anything. Then when you try to cancel the representative will keep you on the phone and promise you the moon until you finally hang up hour or two later. I’m not letting this go court soon.

I have been looking and researching home warranties and I have found this company to offer the best deal, most customer satisfaction, and excellent coverage. I was done with the process of signing up within a few minutes. Eric was very friendly and professional. He answered my questions thoroughly and in a timely manner. He worked with me well. I am looking forward to working with this company.

Just started the new service with Select Home Warranty for all my properties and bonus is they offer roof coverage as well, customer service was excellent. Easy to sign up, just a phone call. Unbeatable price and unbeatable coverage with low service charge. Switched all the properties to select home warranty from other companies. Definitely recommended the SELECT HOME WARRANTY.

I purchased the highest home warranty package on 11.28.2023 from Select Home Warranty, called on 1.2.24 to request service on my refrigerator. They reviewed my policy & processed my request. I was issued a claim number, & an appt w their service contractor Fixits Residential Services. The contractor came out & charged me $125 service fee of which he only received $80 of it, & stated that our refrigerator could be repaired or replaced however that would be the warranty company's decision.

I just joined. I read all the reviews on Select Home Warranty before joining so I haven't used them for anything yet. I found the cost seemed reasonable. I hope that when I do need them for anything there won't be any problems. I have had a home warranty in the past with a different company and was not pleased at all..

Worthless. They always find a way with the fine print to cover nothing. My shower cartridge needed replacement. $1300 estimate and Select covered $200. I ended up getting a different plumber who charged $800.

Chase Reynolds was very congenial, courteous and professional. I had called about the special offer I received by text after I sent an inquiry. Chase has been very helpful in getting me the information I needed and getting me the service I needed. He was very patient with me and I was able to understand everything he was saying.

Ryan ** was great --- very understanding and knowledgeable about your product -- great guy. I know I will be very happy with my whole house covered from your services.. thank you very much. Hopefully I will not need to use the warranty any time soon but the peace of mind is worth it.

Daniel was very clear and concise in his description and pricing of the Select Home Warranty product. He took the time to make sure that I understood all of the advantages and disadvantages of the choices I was making. Really made the process easy to understand. Will be a pleasure working with him in the future. I was impressed by Daniel's quick response to my inquiry.

Cookie **

My representative, Jerry **, was very professional, polite and quite helpful. I am happy to recommend him and Select Home Warranty coverage. I got the Platinum plan, after I took the time to compare offers and policy features before going with Select, and Jerry and the offer made my decision easy. Kudos!

Called to validate my online submission, went through ok as I did not receive a confirmation email. Representative was friendly and confirmed they had all they needed, and provided the work order number, next steps and process. I am still in the process of getting my work order completed - but so far am pleased with the responsiveness from the claims team to help my submission along.

I’ve had several home warranty plans, but Select Home Warranty is definitely the worse. I don’t know what I was thinking buying a 5yr plan. There are more things that they don’t cover than they do. After already poor service, I found out May 2024, they cover little nothing on an AC repair. I couldn’t even get them to come out after my AC unit leaked through the kitchen ceiling. I was told leaks aren’t covered. Choose anybody but them; it’s all been bad.

Avoid this company. They are in the category I would call a scam. I placed a claim and was told the intake person that my evaporative cooler (the type of air conditioning used in New Mexico) was not working. The claim was DENIED because they don't cover evaporative coolers even though the policy says they cover air conditioning. It is fraudulent that the explicit policy says it covers air conditioning but does not clearly state that it does not cover my type of system. Anyway, what happened is the company sent a technician and charged me a service call to assess my situation. The claim was then DENIED because the policy does not cover evaporative coolers. Since I gave you this information at the beginning of the process, the company should have determined right away that there was no coverage. There was no need for a technician to come out and charge me for a service call.

CONSUMER BEWARE-This company is a scam. I've tried filing 3 claims over the past 5 years. They denied every one, they send sub par technicians that show up in their personal vehicles with limited handyman tools, I tried canceling my warranty plan twice. They by the time they add on cancelation fees. There is no refund. Don't make the dumb mistake I made.

I contacted Select Home Warranty and specifically asked if they cover AC units which was 20yrs old, the rep stated they cover 50% of coverage for service, 10 months later my ac stopped working and they offered $125 to have it replaced, to have the AC replaced costs $8000. I was not happy with the misleading sales rep and the claim and requested to cancel my policy, the agent refused to cancel my policy arguing with them I want to cancel. I had to disconnect the line and contact my bank. Do not use this company. They are a scam and do not help you and refuse to let you cancel the policy

Purchased a home warranty from Select Home. Had the policy 3 months and went to turn on our air conditioner and it would not come on. Took 3 weeks to get something done then we were told they would not cover it. It was an electrical problem which was covered, but it had leaked freon because of it. We were told they did not cover freon. But then we were later told they would not cover it because we hadn't had our policy long enough. DO NOT USE SELECT HOME WARRANTY!!!!

Dishwasher not working properly. You contacted service man and he came that day. He check the dishwasher and believe he found the problem. Affordable appliance send his finding to Select Warranty. I am waiting on response from Select Warranty. I will be able to better assess my satisfaction after the claim is completed.

Very informative, willing to please. Respectful, looks like we will be very excited about this coverage. A+ A+ A+. Your mailing that we received was very captivating. We will keep an eye on our agreement and use it when necessary. Covers all the necessary items to be watched out for as we grow forward with our lovely home.

I had gotten discouraged at trying to save money on my home warranty after I called the first time but I got a call back and it was just in the price range that I was able to do. I am so grateful for being contacted by this company to gain my business by offering me a plan within the amount that I could afford. Thank you so very much!

We've been looking to change warranty companies and decided to call Select. The representative we spoke with - Henry ** - was efficient, professional and respectful. We really grilled the poor guy and he was able to answer all of our myriad questions to our satisfaction. If Select Home Warranty service is as good as our encounter with Henry we should be very happy customers!

Peter was a true professional and handled my new account with Select to perfection. Other than Select being a quality company Peter as their representative answered all my questions being extremely patient and provided me the with the best coverage for the best value and cost that would fit my budget. It was apparent that Peter has been with the company as a continuous and loyal employee because of his knowledge of the products that Select offered which in turn gave me the best value for the cost

I recently signed a new policy for my home warranty insurance. I can’t be more pleased with the responsiveness and attention that my agent provided. The agent was attentive and explained my cost saving throughout. High five to Mike **! I am pleased to know that my appliances will be covered. It will provided me peace of mind to know that the Select Home Warranty team has me covered.

The purchase of SHW was very easy. They emailed me a price and did not constantly call and bother me as did other warranty companies. They were very straightforward in their pricing and offer. The sales man was very clear and the information received by email was easy to understand.

Select Home warranty is literally a scam. It’s cheaper than other home warranties but for a really stinky reason. I was told that my appliances are covered but there is a clause 8. III that says they won’t pay for labor and they give you a pay settlement for the depreciation value of the appliance. Meanwhile there is a $75 charge for every visit a provider does to tell you something is not working.

Barry ** was very helpful and friendly. He answered all of my questions and never made me feel rushed. He went through and explained all parts of the warranty and the company. I requested information and he called me right away with all the of the information I needed to make a decision.

Select Home Warranty solicited me with a mailing about their warranties. I called and got an American salesperson in New Jersey. He explained all repairs are covered with a small deductible, and if the broken item is not repairable, it would be replaced by Select, with maximum value limits. After signing up for a home warranty & adding on my pool equipment (I paid $550.00 for a year policy), I thought I was good to go, and my home was covered against breakdowns of my appliances. The salesperson also said, "I will be your go to guy", if you ever have any issues. He further explained a policy will come in the mail in a few weeks.

I recently gave birth and had a 1 month old infant son when my AC stopped working. It was 91 degrees in my house and this company continuously took numerous “24-48 hours to respond”, before they ultimately broke their own contract and denied repairing my AC. My contract states they would cover any electrical or panel issues and they outright lied.

When making the claim everyone I spoke to was friendly and helpful and corrected a phone number issue so I could get calls from the company to fix my ac. There were follow up emails to ensure the company fixing would have all the details I may have forgotten and even after there were emails about the claim.

After being with another company for two years I thought I would shop around. I just set up a new policy with my representative Mark J. He was so informative and answered all my questions with knowledge and professionalism. He made it a no brainer to switch to Select Home Warranty. Thank you. I highly recommend anyone to at least talk to someone and get a quote.

Very bad claims service. I filed a claim to repair my refrigerator and a technician came and said could have parts need to be ordered. After a month, the refrigerator is not fixed yet. Still trying to have someone come over to finish the job. Very disappointed and I wouldn’t waste money on them.

SHW got our account activated in a timely manner and provided great service. Belinda was a pleasure to work with even though she was catching up from being out of the office just the week before. We have not even had to make a claim, but plan to extend our coverage due to the high value.

The name of Select Home Warranty salesman was Richard who provided me an excellent information about potential service, He clarified all my concerns and based on his full explanations I have decided to buy the policy. I spent some time looking for the best home warranty and I think I select the best.

I was pleased with talking to Jerry. He was direct and made me feel comfortable about signing up for this type of service. I never thought I would sign up for this type of service plan. I have a friend that uses Select Home Warranty, and he thinks it the service is great!

I was very pleased with my service rep for this contract. He was thorough, very pleasant and helpful. He was respectful of my budget and explained the differences in buying a one year or multi year subscription. We did decide to go with the multi year subscription as there was significant savings with that plan. We are very happy to have this coverage as it is helpful to Seniors on a fixed income.

Select Home Warranty has always met my needs for my appliances. I have filed several claims over the past few years and received great service from the operators and the service technicians. I especially want to give a shout out to Roman who is very knowledgeable, timely and pleasant. Thank you Select Home Warranty for making my life easier.

Great Customer Service. The representative was very patient and knowledgeable. He answered all my questions and great pricing for the coverage I got. I'm Steven **. I'm very pleased with the service I got from Select Home Warranty. Offers more coverage at an great price than most of the quotes I received. I look forward to when the policy goes in effect. Thank you select home warranty.

I requested a quote online and immediately received a phone call to assist me in getting the information I needed to get a Home Warranty for my home. I felt like Mike was knowledgeable and could answer all my questions. He helped me to get the best price and service available.

They were good intentioned. Professional atmosphere. They processed the information right away. I'm looking forward to have more valuable experiences. This is a good beginning to have a peace of mind. Before I signed up, I would worry if things break up inside my house. The expense, the inconvenience of it all. When things break up it could put your life on hold, and that is very frustrating. Having a back up system, in this case Select Home Warranty standing by you 24 hours a day, when you needed them is a complete lifesaver.

Initially, a company close to 97 miles was asked to help us. Their rep was very courteous and indicated they could not travel that far. I then called SHW and the service contact was very understanding and changed the order to expedite, and that is where I am at this point.

Henry was helpful and he delivered fully on what was promised. The price I paid is a good value for money. I hope Select proves to be as good in claims servicing as well, as one knows the taste of pudding only by eating the pudding. This is my first policy with the Company and I look forward to a positive experience.

Adam ** was extremely professional and very helpful in explaining various options of your plans and promotions to me. He made my decision very easy and understandable. I will definitely recommend him to friends. I will cancel my contract with a competing organization and go with Select Home Warranty with the extended 3 year option to keep the price frozen. I especially like the feature that it is transferable.

The call was easy, no pressure, just informative and easy to sign up. They were detailed in answering our questions, walked us through the differing options and made it a smooth process. I would recommend to other interested parties for sure. Much star than American Home Shield which tended to be non responsive and took so long to confirm

I was sold a policy over 2 years ago but the sales person for you did not advise me you had to purchase options to get a warranty for certain items. I am very disappointed he did not tell me about these items. His name was Lucas. I ask for a complete package. So when I needed to make a claim the item was not covered. The person I had a conversation with yesterday was helpful. You should take better care of your customers.

To summarize my experience: (1) On 8/23/21 I entered into a contract with Select Home Warranty and paid $1124. (2) Per the contact section 2, select home warranty has the obligation to "arrange for an Independent Service Technician to repair or replace the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear". (3) The website states that a contractor will be found in "2-3 days". (4) On 5/20/2023 I reported that my stove was not functioning correctly. (5) Select home warranty has been unable to find a technician to fix the stove despite stating that dispatch has worked continuously on trying to obtain a technician for eleven months. (6) I have made at least 40-50 calls over the past year trying to simply get select home warranty to honor the contract. (7) Due to failure of Select home warranty to find a technician, I asked what my other options were, and was given the option of a "buy out".

Complete waste of money! When I had a problem, they didn't even send out a technician to diagnose the problem! Assumed what the problem was over the phone without seeing the actual issue with their eyes. We have a name for that in medicine/healthcare, it's called malpractice! Turns out their "diagnosis" without seeing the problem or calling out a technician was totally wrong! I had to find someone on my own and pay for diagnosis myself!

Oh my goodness, Where do I start?!?! I demanded my refund as this incompetent place could not handle getting me an electrician in a metropolitan city! Said I should do it myself. Bought a 5 year policy. This totally shocked me. These incompetent spin doctors will find every single kind of made up reason to withhold your refund. Have a washing machine LG. 1.5 years old, broken for for good, had LG tech work on it, he said I’m better off buying a new one. Had to call SHW 12 times to request my refund, each and every person (all in Philippines is the call center) can hardly understand them at all. Every time I call, each person finds a reason to hold onto my refund and adds additional requests for me to send info for machine repairs (no repairs were done, it’s permanently broken).

Bought a two year plan, the Platinum Care one. Had only two claims up until April 2024. Both times my clothes dryer wouldn't run, and a contractor came to replace the knob which had broken. I paid $65 both times for a 5 minute repair. I suspect it cost Select Home Warranty nothing either time. Had issues recently with our HVAC system. It didn't seem to be handling humidity well, dripped water into the pan under the unit. One time the thermostat just blanked out for two days, even though we replaced battery and numbers came on, it still would not start system. The contractor they attempted to send me never came. He emailed me once to ask for times he could come to check it out. I gave him three times. I think he agreed to take on repair, then backed out when he knew home warranty co wouldn't cover refrigerant leaks.

I opened my "Select Home Warranty" account July 2023. I did not need to use it until this year (May 2024). When the contractor they assigned to me failed to show TWICE, I contacted "SHW" and requested a different (more reliable) contractor. SHW FAILED to assign another contractor. With that, I called SHW to cancel the claim and my SHW account. Understanding the "reps" was frustrating enough due to their heavy accents, as they IGNORED MY REPEATED REQUESTS TO CANCEL MY ACCOUNT! THEY GAVE ME NON-STOP SALES PITCHES FOR APPROXIMATELY 45 MINUTES!! The 3rd rep I spoke to finally canceled my account. And to add insult to injury, they are going to charge me $75 for the cancelation even though I NEVER USED THEIR SERVICE!

I filed a claim on 3/2/2024. They dispatched a technician who didn't finish the job. The technician delayed the job. Later, the technician shut down the business for personal reasons. The policy was expired on 4/26/2024. Select Home Warranty "cannot" finish the claim that I made on 3/2 because the policy was expired. I have to renew the policy. All customer service blocks my phone number and do not connect to any agent. Meanwhile, I have an active policy for another property. But Select Home Warranty does not connect me to any agent for a valid claim.

Very disappointing service. I call for refrigerator service on 4/28. No response until I call back on 5/3/24 and I was give the contract page number 19 to read. I hang up just call my handyman. He clean my refrigerator. Water line changed $60. Now I'm calling my warranty. No one answer phone just music.

Purchased this warranty after we purchased our home, I felt I did the research and Select Warranty was rated high. However, I would have read what is covered more diligently. Since we purchased our home we had 2 things break down and both items not covered which is frustrating. What concerns me the most is that they high pressure sell you to buy for multiple years - I am so happy that I only bought 1 year and not pressured for the “value” of buying multiple years because the service so far is poor. No one who purchases a service upfront likes to be told no the first two times you ask for help. Buyer beware - the warranty business makes money by getting you to purchase a product and make it difficult for you to have coverage. I get it - but I trusted the rating and this business is not 4 or a 5.

I see high ratings for the sales side and I would agree, the issue is when you need to use them. They offered to pay out 150$ on a 700$ repair saying that the blower motor on my AC was a maintenance issue, something that was verified as NOT being a maintenance issue but a failed motor. Showing a maintenance record for the last 3+ years would have changed it, but I clean my AC system myself including coils, drain system, vacuuming of debris etc. This does not count.. When I cancelled my service with them, they tried to upsell me (takes some serious "you know what" to do that), then charged me a 75$ fee to cancel. This was after I spent 75$ on the repair tech they sent that did nothing to look at this issue.

Do not get Select Home Warranty. I called on 4/18 to request a cancellation of my policy because they have denied 2 out of 3 of my claims and never sent someone out so why am I paying y’all to deny everything. They escalated me and said they will call me back. Never did. Today I got charged for my monthly payment and I called and told them I requested to be cancelled, I need my policy cancelled and my $36 refunded. They are trying to do everything but. Y’all told me my range leaking gas is not covered in my policy yet y'all are now insisting on sending someone out. I told them if I accept and y’all send someone out just to tell me it’s not covered I want a refund of my deductible and my monthly payment.

We signed up for three years with Select Home Warranty. They never gave us our extra month for writing a review on the company. They said we were covered for plumbing and did one plumbing job and then refused any more plumbing jobs. They didn’t cover certain things that were necessary. They don’t treat the companies that they hire out well. And most of all they continue to harass Daily with phone calls yelling at us.

The exclusions on the policy are the things most likely to break, even from ‘normal wear and tear’ and have been ‘properly maintained’. Even if every single system in your home breaks down during the coverage period, you won’t get your money back for the coverage, especially considering the $65/call fee they charge in addition to the price of the coverage. Do not waste your money. Just put the same monthly fee in a savings account. You’ll come out ahead over buying this useless ‘coverage’. The valve on top of the water heater went and even though it’s a part vital to the operation of the water heater as covered in the policy, it ‘leaked’ and therefore wasn’t covered because leaks are ‘excluded’.

This company takes the benefit of the fact that most customers are not able to understand their policy documents in detail. I claimed for repair of an electrical outlet. However, they could not repair it and said it needs to be replaced. The company will cover replacement part but not the labor to replace it. This is beyond any logic to not cover for labor. Most common expenditures get excluded due to one reason or the other. They will make sure, that eventually you don't get much benefit of having the home warranty. Had similar experience with AC repair. They do NOT cover refrigerant leaks!!!

If I could leave zero stars, I would. This sounds like a great warranty, and I was very excited when I first signed up. However, there are a number of loopholes and exceptions that will leave you without assistance on expensive repairs. My A/C stopped working, so I filed a claim with Select Home Warranty. A technician came out, and I paid $65 for them to tell me that my compressor is bad and needs replaced. However, Select denied my claim because the technician mentioned an electrical short in their notes. Electrical shorts occur if the compressor is bad. Yet, Select is now denying my claim because they don't cover electrical failure, an exception in the bottom of the policy that supersedes the entire rest of the policy.

We gave a 1 because it is the lowest score possible. It is disgraceful how this company conducts business. They completely misrepresented themselves. Their representatives gave us direction and then changed their story and refused to cover a repair. Our experience has been horribly unpleasant. We could never recommend this company under any circumstance.

This company is a scam. They repeat the same line over, and over. It's cheap, but worthless. We had a leak in our ceiling, and they sent someone who had no ratings on his business cut into the ceiling and did not properly fix. We spent more to find our own company to properly fix. The washer machine broke, and we had to find our own merchant to fix our machine so I made sure and called to verify that they would pay the $125 diagnostic fee. We confirmed with the company and wrote date and time we spoke with them because this company is shifty. We thought to verify.

You get what you pay for. SHW is the cheapest out there, and try their best not to pay for repairs. They basically put more of the cost of the repair on the home owner because the deductible is low. So what I've ended up having to pay is 2-3x's my deductible. Not only that, they tend to not communicate the status of claims well, or they will change the resolution of claims. They told my repair person they would be sending the parts for repair, and then a week later told him, he had to purchase the parts... this is just drawing out the repair weeks.

Worst home warranty I have dealt with. Purchased the warranty almost 5 months ago and filed my first claims and paid separate service call fees for two plumbing related issues and both were denied. One was denied because the previous repairs weren't done properly. I bought the house 4 years ago and it worked for 4 years and now it's being denied for something that may or may not have been done before I bought the house. They wasted so much time even for cancellation and kept offering discounted service call for the future claims. The technician from Tusa's plumbing left the leaky faucet running. She only took pictures and were quick to charge 130 for the service call without providing any service. They seem to care more about collecting fees than providing service.

If zero stars were an option that's what they would get. It all started at the time of sale. We agreed on a price, credit card charge came through, an entirely different price was charged. I called and was told I must have misunderstood. I told them I misunderstood nothing and cancel the account and issue a full refund. They agreed to change the price to what we agreed on. First claim was filed on our clothes washing machine. The repairman complained the entire time about how "cheap" this company was. Second claim, leaky kitchen faucet. Claim denied. BUT I could upgrade my policy for an additional $250. No thank you.

I have filed two claims not of which were cover by them. The don’t pay for labor sticking me with $750 to get a water heater replaced and now the fine print is the ice maker is not covered under refrigerator when I specifically asked as was told it was. Ask for a copy of the contract details before paying to see what is cover and what isn’t.

NOT recommended at all. It's almost like a scam: this company uses low price (especially their heavily discounted multi-year package) to lure you in. You won't know anything wrong until you started to file claims: crawl space is not covered, your old dishwasher costs too much to repair but we will give you a fair market price ($150~$200) instead of an equivalent unit replacement price. When you want to cancel, they charge deep fees such as $75 cancellation fee, admin fee, processing fee, also minus all the previous claims cost! That is simply RIDICULOUS! I'm requesting prorated annual premium back, why deduct the cost of previous claims???

I purchased my home warranty from Select Home Warranty. I paid it in full for the year warranty. The salesperson did not clearly explain the coverage. After having the warranty for over 5 months, and never filing a claim, my refrigerator's ice maker went out. I filed a claim to find out that part was not covered. I was frustrated that it was not explained to me when purchasing the warranty. Select Home Warranty then tried to sell me additional coverage for the ice maker for an unreasonable amount of $$$$ knowing that my policy would end in 6 months.

My name is April, and I purchased a warranty policy from you in March of 2020. I am reaching out to express my extreme dissatisfaction with Select Home Warranty. I have utilized their services on three occasions: once for a water heater issue that was covered, once for a plumbing problem that they eventually resolved after I had to find a plumbing service myself because your company couldn't find one, and most recently, two days ago, for a central air issue. I reside in south Texas, and they have inspected the problem and submitted it for review.

You need to show detailed maintenance records and pictures. The maintenance records should be provided by licensed technician. Otherwise, you will have to pay the full cost of the repair and submit the invoice by mail. Then, Select Home Warranty will reimburse only $150 using Policy Section 9.1.2 (Exclusions to Coverage). Even it's Platinum Care. And the Representatives are unfriendly.

I purchased a policy in October 2023 from Select Home Warranty. I had to use them this year in March. This was my first time using them and I called to set up the appointment. The two companies they chose to come look at my garage gave me the run around about coming to check it. I was very upset. The first company the guy was late and decided he wasn’t coming because I asked him how much longer would he be. The second company called and said their guy car broke down and didn’t know when he could come. I called Select Home Warranty to get my monthly fee back because I was going to switch companies. They are so pushy and The people they hire barely speak English and they give you the runaround about canceling and they will not cancel you. I have canceled them but I had to go through my bank so they will not get any more money from me.

This is the worst company ever! They look for ways not to pay the policy. I got the contractors note about my claim, and they lied and told me something different then and that they will not cover under the policy. Don’t use this company!!

I DO NOT recommend Select Home Warranty. They provide bare coverage and stick the customers with the cost of labor on top of the $100 deductible for the service calls. Also, they do not honor their offers. I was ready to cancel because my first service call to them, all they did was find a clause to get out of helping. I was ready to drop them and so they offered me service calls for only $90 instead of $100. When I made the next service call, I called and asked why they wouldn’t cover the $198 labor for my oven repair, but only the $80 in parts. Also they didn’t honor the $90 for service calls saying they just saw it in the system and they would apply it for future calls but this one. Please don’t spend money with them.

I brought this home warranty this year, my ac broke down, filed a claim, they said someone would call me, never heard back from them. The rep who took the claim was hesitant to even talk and kept saying that he did not hear me. What is the point of having a home warranty when they are not timely for basic needs like AC. I should have been more careful before buying this home warranty as they simply don’t call you back.

I just got off the line with their team, great customer service but the service is a sham. I filed a claim for my blower motor, they are asking me for maintenance records for my air condition unit. Even the contractor is confused as to why they need it. So, for a 1,100 repair they told me they are going to pay 150.00. BTW to get rid of their service its going to cost 75.00. 75.00 for the contractor to come out, 1,100 for the repair which I am going to have to pay most of it, and they are only going to pay 150.00. It was worth the 75.00 to get rid of them.

Select Home Warranty is a joke. They sent a person out to fix my dryer and he said that it was unrepairable and Select that they won't replace it. That I would have to 'cause my limit is 500 dollars. I paid them 2250 for 5 years so I was going to cancel them. I've had them for 2 years and they said that they were only going to give me back 200 dollars. They are a joke. I don't recommend anyone getting a policy from them.

I am writing to express my extreme dissatisfaction with the recent handling of my claim with Select Home Warranty in the hopes that others do not have the same experience I had. My experience has left me deeply disappointed, frustrated, and suspicious of the company's practices. I contacted Select Home Warranty to report a malfunction with my washing machine. SHW found a technician to assess the issue. The technician quoted me a repair cost of $380, in addition to the $65 service fee I had already paid. The technician cited a broken pump as the cause of the problem. The technician submitted the claim and I was shocked to learn that select home warranty would only cover $225.

My experience with Select Home Warranty for my furnace repair was a disaster. Despite having their home insurance, they refused to replace the furnace as recommended by their technician. Even after providing the requested maintenance report, which they asked for, they initially offered only $150 for a replacement. After four months of delays and excuses, their final offer of $400 was still far below the actual cost. Their deceptive practices and lack of transparency make them utterly unreliable. Avoid Select Home Warranty at all costs.

SHW has been a disappointment. The contractors they use have not been the best qualified. SHW will work diligently at not covering a claim. Our stove had a fire and their repairman stated he sees this type of issue a lot. SHW declared it not payable because that issue isn’t normal wear and tear. The problem is they can designate anything they want as not normal. It’s a tricky gray area they use if the claim isn’t a simple repair. I would not recommend using this company. Disappointing.

My advice to anyone seeking a home warranty is to steer clear of Select Home Warranty. They consistently fail to deliver for their customers and are quick to deny coverage for things you expected to be included in your plan. Cheaper is not always better. Good luck everyone!

I would not recommend Select Home Warranty to anyone. Select looks to not cover anything. Select will find reason not to cover. Water Heater was leaking and would not cover. Air Handler needed a base replaced but refused to cover because stating not normal wear. The only time Sslect will cover is when repair is very small.

I have leaking pipe, paid $75 already for service call. Then they said that I have to pay for labor to fix the pipe. What kind of home warranty is this? I cancelled the policy then I have to pay for the cancellation of pipe leaking repair. Stay away from this company.

Stay away from the lies of coverage from these sales people especially ext. **. They will do everything possible to avoid helping and covering items that are in your policy. I was sold platinum and over a week and still a run around.

I was informed by the agent who sold me the policy, as well as the representative I spoke with afterward who called to take my payment for policy, that Select Home Warranty replaces appliances when they break. Specifically, I asked if the warranty offers a buyout or payout option instead of replacement, and I made it clear that I do not want that option. I specifically requested either a repair or replacement and expressed that I do not want a payout check to fix the appliance. Your representative assured me that Select Warranty replaces appliances with a replacement of equal value and does not offer a payout.

Scammers. They pay for next to nothing, look for every exclusion possible and then only pay a depreciated amount towards any replacement of your equipment. Poor and delayed response to all claims filed. If there's ever a class action lawsuit, I'll be in! When you do cancel, they charge fees even though they are not performing, and give a refund of less than 50% of the premium paid. I am cancelling, and my open claim will not be paid. Even though it was filed and serviced over a month ago. Criminals. They should have their license revoked.

We purchased our home warranty from Select in July of 2023. I just called in my first claim on April 3rd, 2023. I explained to the rep in detail that my dishwasher wasn’t working at all and makes a buzzing noise. The rep was sympathetic to the fact that it was broken. It was clearly communicated, however, I was told a repair person would contact me. Instead I received an email saying that “because our dishwasher was still working but just making a noise that under section 9.1.2 that we are not covered. I called back and tried to explain that the dishwasher isn’t working at all and she is now going to send it to their review team and will get back in a few days. I’m not holding my breath. Out $400

Their coverage is trash. Have this company for 2 years and have submitted 2 claims. I also have the Platinum policy. Both claims they hardly cover any cost. For the stove they covered $100 and I had to pay the $240 remaining. Just put in an A/C claim. They covered the check on the issue. I have to cover everything else. Don’t use this company for higher priced equipment.

We had our furnace go out the 9th of March 2024. Still no heat. We are an elderly couple and live in a northern region. Every time we contact this company we get nothing but 24 to 48 hour turnaround time to answer any questions. We had to hire our own heating tech to diagnose the problem because they kept telling us their techs were behind in jobs. More likely no one wants to work for this company. Our CO2 levels were 1000 in our furnace. Select Home Warranty Platinum plan sucks. I highly recommend not purchasing a warranty from this company.

I signed up for Select Home Warranty hoping to get better service than previous provider, but what I got was nothing short of a nightmare. From the get-go, their customer service was abysmal. They were unhelpful and rude. When I made a claim, the process was convoluted and frustrating. It seemed like they were always looking for reasons to deny coverage. it took ages for them to decide if they would approve or deny my claim. In the meantime, I was left dealing with no AC during higher temperature days. Save yourself the headache and steer clear of Select Home Warranty. They're not worth the money or the stress. One star is too much but selecting a rating is required!

It’s a scam. Note that you will not be covered if the appliance more than 5yrs old, you will be paid few peanuts and they won’t fix or pay for new product replacement. If you try to cancel policy then forget about refund and you won’t get anything and they will keep you on phone for hours and hours trying to retain you and say that you don’t get any money even if you cancel it.

This company is a complete scam. Here's why... I have filed 2 claims with Select Home Warranty, both claims were for items covered by my policy. First one was a well pump, the fix cost me $8,000 and they only covered $400 for the pump (which to be fair, the fact that they would only pay for the $400 pump was laid out clearly in the fine print). The second was my entire HVAC system failing in the winter. This is where I draw the line on this company. I had to do an emergency repair as it was the middle of the night and in winter (Select Home Warranty will never get someone to your house quickly just FYSA), so I called and had the entire HVAC system replaced which took 3 days on its own.

This company is DISGRACE OF OUR COUNTRY. With this type of service and coverage they will go down and will be out of business in short period of time. They pay a very small portion of your repair and replacement cost no matter how big number it is. The most they pay is $200 and it happens after a long fight to increase from $150.

On February 17, 2024, I signed up with Select Home Warranty. It is now March 28, 2024. I have never received any information on my policy or a policy number. I called the billing department and after being placed on hold for 15 minutes, I was transferred to the Sales Department. The person I spoke with was very rude and started yelling at me when I asked about my policy and why it was not active as of yet. He then informed me it was now active and would sent me policy updates. After 10 minutes of waiting on a policy, I called back and demanded a full refund. Benny in the Sales Department informed me I would be issued a refund tomorrow. I won't hold my breath. This place is a total scam. DO NOT USE THIS COMPANY! I PLAN ON TELLING MY STORY ON EVERY PLATFORM AVAILABLE UNTIL I GET A FULL REFUND! I will also be contacting the Federal Trade Commission regarding the scams this company is doing!

Select home warranty will not cover your claims as they initially promised. In my case I was supposed to pay just the one time service cost and I paid it. But when the parts came in I got a call from the technician that Select wants me to cover the installation and labor costs. This was not on the contract which was discussed with me initially during the purchase.

I am very disappointed with this company. The pros they recommend are not very good OR professional in our opinion unless you escalate and then you get a good one, that's what happened with our AC claim. This second experience really did it! We put in a request for our water heater and come to find out it was still under warranty but we still had to pay the fee for the pro who never came out but call the manufacturer directly to find out it was still under warranty but they could repair it for $500. Well the pro ordered the parts NEVER FOLLOWED UP with the status of the parts, we were texting them and calling them NOTHING. Then finally I called the manufacturer and come to find out the parts were sent and they were free!!!! So what the hell the $500 was for labor??? Then since we got frustrated the pro decided he wasn't repairing anything and cancelled and we was out of our service fee and $500.

Not worth the money. They will devalue every appliance you have and if they can't fix it they will pay you what they think the value is. So if you have a 3 or 4 year old microwave that costs $400 to replace they will give you 20% of the cost. This happened to me. $95 for a $400 Built in microwave. Also $75 for a $180 dollar garbage disposal. Plus you have to foot the bill to have it installed. Read the fine print on your HVAC system because they will not cover anything if at first you don't spend a couple of hundred dollars per year in maintenance on the HVAC. If you do the cleaning yourself they won't count that. So when it breaks you get stuck with the bill.

Scam Scam Scam - They said the waiting period was 30 days then hid behind the small print and said well 60 days for motors or major things. Cancelled the contract and notified BBB, and they are not a member which should have been I first clue. Their customer service manager, needs a new line of work.

I've had a truly terrible experience with Select Home Warranty after switching from my old home warranty company. The wait time to get a claim resolved has been extreme (we were without a working dryer for nearly two months, and I've now waited for nearly two months to get a dishwasher repair completed, which remains pending). Select will not allow a contractor to make a repair until they can review an initial diagnosis, so any claim requires multiple visits to your home, and opportunity for delay before any work begins.

On March 3, 2034, I put in a claim with Select Home Warranty for my refrigerator and freezer. The fridge and not cooling, all of the food and ice in my freezer had thawed and there was water on the floor. The earliest they said they could schedule a service technician to come to my home was March 14, 2024! Sears Appliance Repair was the company that came to my home on March 14, 2024. After an assessment of the work, the technician realized that my unit needed a new thermostat. He placed an order for a new thermostat and said it would be shipped to my house within a week and rescheduled me a new appt for install on March 29, 2024!

Reasons we decided to cancel. They either do not authorize repairs/replacements suggested by the contractors they pick (water heater) or they delay service so much you decide to call your own and pay out of pocket. It happened after a hurricane. We had no electricity in the house. Repairs were covered and the claim was authorized but none of their contractors would be able to come for at least 5 days. 5 days without electricity (!). They might as well have denied coverage. My husband found his own contractor who came the same day and ended up paying out of pocket.

Apparently I missed the fine print. I was curtly informed that according to section 9.1.2 that labor costs to repair items are not included. Policy Sales Associates are not transparent about this when selling policies.

When I initially signed up for Select Home Warranty, I was drawn to the assurance that they would replace or repair household appliances and systems regardless of their age. I recently purchased an older home with older appliances, so this commitment was a significant factor in my decision, as I believed it would provide comprehensive coverage and peace of mind for my home. I have since had an issue with my washing machine and furnace, totaling more than $10k in repairs/replacement. Upon filing claims with Select Home Warranty, I was disheartened to discover that I was only allocated $150 for each claim, amounting to a mere $300, which equates to a mere 3% of the actual expenses. Despite their advertising of covering appliances irrespective of age, the policy, buried within the fine print, dictates that the reimbursement is contingent on the current value of the unit.

AVOID THIS COMPANY AT ALL COSTS, $3,000 STOLEN FROM OUR FAMILY and they never fixed 1 thing, not even the SIMPLEST PROBLEM. When trying to get our money back they continued to conduct fraudulent activities and lies that they would FIX SOMETHING. THEY NEED TO BE SUED IN SMALLS CLAIMS COURT. THE CEO, Mr. Joseph Shrem employees, James **, Corporate Manager, Paul **, Loyalty Department, and Carol ** lying to customers. I AM GOING TO REPORT THEM TO THE US ATTORNEY GENERAL for a FRAUD INVESTIGATION. PLEASE DO NOT TRUST T AND GIVE THEM 1 DIME.

These people are thieves and cheats. The sleazy salesman called me no less than 20 times, made me many many promises, including a no-hassle, pro-rated refund. All were lies, when I needed the service, they found a way out. Their refund is pennies on the dollar. They are terrible and crooked through the org, and I spoke to no less than 20 people who passed the buck each time. Stay away from this business at ALL COSTS.

This is not Warranty for your house, this is scam to get you money. I have a call my dishwasher and they charged a fee and I got denied since it was the second month of signing in and it need to replace! But I fixed it myself with just pushing the water handle back in!! The people that showed up in my house simply got a look and ask us to sign paperwork and left. They said they come and fix it, then the response was the dishwasher need to replace and since it is the second month of signing in, it's my responsibility! I look into myself and all it need it was push the water handle push back in! It did got more upset then! It was a same issue on fridge and again sign paper and now it's not fixable and has to change the refrigerator myself!

After spending at least 6 hours back and forth on the phone with “Select Home Warranty” and their contractor, starting 01/05/2024 to 01/22/2024 (after 18 days), while my refrigerator did not work well, they informed me a quote of $1,647.13 repair cost where they can only reimburse me $500 as the “Available Cap”. When “Select Home Warranty” tries to sell this service to me, they never explained about the “Available Cap” and just trying to say very good things to convince me to purchase their service.

Unless you can provide 36 months' worth of maintenance records for your heating/HVAC- this dishonest company will not cover you. I signed up for Select Home Warranty about nine months ago. I was told that after paying $65 per service call, all expenses associated with any warranty claim will be covered. In Jan 2024, I placed a call for a heating issue. A technician showed up and diagnosed the issue, he told me that the repair cost of about $700 will have to approved by SHW. A few days later, Select Home Warranty asked me to provide 36 months of maintenance records in order to cover the claim. I don't think 95% of people have that kind of documentation for all our home appliances and HVAC systems. I was denied. Please be careful, the salespeople are not honest and they will scam you just like they scammed me.

I purchased a home warranty from Select Home Warranty after the salesperson assured me they had plenty of technicians in my area. The first claim I filed with them for an electrician, after 2 days I received an e-mail stating that they had no available technicians currently. I waited another day and called them to be told I needed to wait until it had been 5 days to see if there were any available then. I waited 6 days and called back and was then told they had no technician in my area and she proceeded to offer me a list that I could call myself. When I find one he needs to come and diagnose the problem and call them to find out if the issue will be covered. They didn't hesitate to take my money but now I have to do the job they get paid for.

I have bought due to good pricing for a long term coverage took 5 year coverage with Select Home Warranty, but after 13 months, I have had my first problem of dryer not working. The Select Home Warranty call center will respond quickly, however their assigned technician companies are very slow to respond, they never pick up the phones and take 2 to 3 weeks to arrive to your doorstep, and take 2 to 3 weeks to give the report to SHW. If you are looking to resolve an issue quickly, SHW company is the worst company to work with.

Select Home Warranty put words in my mouth when filing a water heater claim. They said I said it was leaking which I did not say. I had to get my own plumber to say it was not leaking. Then Select said it had a gas leak. Again I had my own plumber say it was not leaking gas. Then they try and say the 30 days wasn’t up to cover the water heater. I join Select Home Warranty January 10, 2024. It is now March 19th and the 30 days is passed and they refused to comply with the contract, put words in my mouth and circumvents the contract.

This company is a scam. They will find whatever "loopholes" they can to deny a claim. When trying to cancel the contract, they kept trying to negotiate lower rates. Customer service was rude and kept talking over me. Run! I'd rather pay triple for a company that I know will uphold their end of an agreement. You truly get what you pay for with this company and that isn't much! Run!

Just wanted to take the time to write an extensive review considering how utterly poor the service was and is borderline fraud in my opinion. We moved to St. Simons Island GA not quite a year ago and purchased a 5 year plan. We have made 5 claims all of which are still outstanding or denied.

Bought coverage with Select since January. Did my first claim March 6th because my water heater went out. Called in and they took 3 days to send someone. Then after they came they took a week to review, after I finally got a call they tell me that they would give me $175 credit because they can't replace anything after 60 days when my contract says 30 days after the policy is bought. After that I told them to cancel my policy so they began to make all kinds of offers so I wouldn’t cancel. After 41 minutes on the phone saying to cancel they tell me that I need to speak to the representative that sold me the policy, that he would call me in the next 3 hours.

I’ve tried for 5 months to get a refund because the home warranty was on a rental. No luck. This company is a rip off. They won’t give me a refund and I can’t use the policy. I’ve called three times and they say they are sending it but never do.

I did warranty for 2 of my houses on August 2023, the agent pushed and persuaded me to do it for 3 years and get a big discount but I have to pay the full amount. I paid $1470 for 3 years. I never used it until February 2024 when my water heater started to leak and this is when I realized that this company is a big scam. They sent me a 3rd party technician who came and diagnosed water heater leak.

STAY AWAY FROM THIS COMPANY.. COMPLETE FRAUD. I enrolled with Select home warranty last January to cover the appliances in my rental property. I submitted 2 claims to them since December 2023 with emails stating that they’ve issued reimbursement checks for them and I would receive them in 7 days. It has been 3 month and I’ve yet to receive anything in the mail. I called the company to inquire and every time they tell me to wait another 4-6 weeks. Today I called and asked for a refund for my monthly premiums and they cancelled my policy without my authorization and now refuse to pay out anything, including the original claims.

On January 1st, 2024 we filed a claim to have someone come out and look at the plumbing to our hot water heater. At first they told us that the hot water heater was not covered. My husband got on the phone and spoke to a manager explaining that it was the plumbing going to the hot water heater. They approved the claim and "set up" for a company to come out to look at the problem. The appointment was scheduled for 1/7/24 which was a Sunday so of course no one called or showed. Since then we have been calling them at least once a week and at the 1st part of the conversation they tell us that it's not included in our policy, then when I tell them to read our file from the beginning they come back on the phone and tell us the same thing.. "They will expedite our claim."

I have used this company twice. First time to get an HVAC repaired. The technician was so incompetent that I had to replace the unit for 5000$ after his visit - of which they graciously reimbursed 185! Second time I had to repair my 1300$ stove and was told that it was too expensive to repair - so they would grant me 185$ to repair or replace... I can do neither with that money. Let's also not forget about the 65$ service charge involved, effectively reducing their reimbursement to 120$. For a new stove. A complete joke.

To anyone considering purchasing a home warranty plan from Select Home, my advice would be RUN AWAY, not walk away from their full throated deception and sweet talks. This is NOT a company that's mission is to serve you, but to STEAL your money. And when caught red-handed in your cookie-jar, they are unabashedly unrepentant. Unlike many other companies, their contract is not full of legal mumbo-jumbo, but written in plain English. Know that that's a honey trap. They will NEVER repair your appliance under warranty or refund your money unless you go through your credit card company.

I purchased this home warranty policy based on a conversation with a sales person before I purchased my "new to me" home. During the conversation I asked if the warranty company needed an inspection of some sort and the answer was no. I was surprised and asked how it worked. The answer was very simple: "We repair the appliance or we replace the appliance if it can't be repaired. All you have to pay is your one time service fee of $65.00.". The sales person said that a couple of times. The only limitation was a 30 day waiting period before the policy would kick in. I agreed that that made total sense to make sure everything was working.

I purchased the highest coverage with month to month payments. I was told coverage and service calls start after 30 days of the start of the contract, which would be standard and understandable. After 30 days, so once my second payment was charged to my credit card, I placed a call for a dryer issue. The tech came out, I paid the $75 service call deductible. He diagnosed the issue and the next day I got an email that the work is not covered because it is within 30 days of the coverage. When I called them they said there is a 2nd 30 day period, so it is not 30 but 60 days from the initial purchase of the contract. I canceled the coverage on the call, and of course they charged me for the $75 cancelation fee. They had 0 interest in trying to solve my problem, and how they sell the coverage is misleading. Of course, if you read the fine print in their contract you might be able to find the details somewhere. Horrible experience after the initial sale call.

In 2020, I bought a multiple year package for over $1000. The agent promised me that if my refrigerator or any appliances would break that they would fix them to working condition. Well my refrigerator broke and then my AC. My refrigerator broke. They sent an incompetent guy to fix it. Made me pay for the labor as the fine print only pay for parts (and not the labor)! Wasted more money. Then my AC broke and they refused to pay anything because it was not a wear and tear issue. And even if it was wear and tear, they won’t repair it because it was so old. They would pay the market value of the unit - which is worthless because it is old. So either way. You won’t get your money. All the promises they made when I bought the warranty were lies. This company is a scam!

Updated on 03/23/2024: Unfortunately, despite my best efforts to resolve the issue with them, it seems like they're not interested in addressing my concerns at all. It's disheartening to see that they don't seem to care whether I leave feedback about my experience or not. Given this situation, I've decided to take legal action against them for breaching our contract and essentially misleading me with false promises outlined in their agreement. It's really disappointing, and I feel like I've been scammed. To anyone out there considering getting a home warranty, I strongly advise staying away from this company. There are much better options out there, like American Home Shield, who actually deliver on what they promise. I just hope that sharing my story helps others avoid going through the same ordeal. Thanks for listening.

I have Select home warranty and on 1/3/2024 our furnace went out and it happened to be _20 zero. I called them. Filed a claim. 2 weeks went by. I called them. They emailed me saying they had no one in our area and gave permission for me to find someone so I did and now 3 weeks have passed I had Gibson heating come out give me a quote then the next day I called them. They said go online and email them the quote so I did. A few more days passed and I called them again. They said never received it so I double checked the email they gave me and tried again because this time it said address unknown. My boyfriend tried on his phone. Same thing. Address not found. So till this day nothing. What do I do now.

Select Home Warranty responded to my claim with an email stating that they did not have technicians available at the moment and that I should hire a 3rd party technician to come diagnose the issue and that they would reimburse me. I did what they suggested and they found nothing wrong with the system, I was billed $300 for the technician's time. A few days later the compressor stopped working so I called Select Home Warranty to explain the situation and they told me to have the 3rd party tech come back and diagnose the issue and that I could submit both invoices for reimbursement once complete.

Terrific agent ...Provided me with professional service, knowledgeable and thorough. Responded to my questions and he was on top of everything. I highly recommend Select Home Warranty to friends and family.

Dryer was stopped working, I have raised a claim, but service person came after a week only. It took another week for them to send the report to SHW. Already I have paid $60 service fee. Towards buying the dryer $200 was approved by the claims dept. That means all you are getting after several calls and follow is $140 for purchasing a new dryer. You need to buy the dryer and send them the receipt, then they will approve and send the payment of $200 which will ever take to reach you. This company is a scam, don't buy warranty from them. I have purchased 5 years SHW warranty from them, regret to buy using the sales tactics done by the company sales people. Don't buy.

Opened claim on 2/8/24, technician did not show up until 2/16/24. I was told they would notify Select Home Warranty that they needed approval for the part. Heard nothing from Select Home Warranty on update for part approval. Called again on 2/23/24 for update, was told SHW was “looking into” ordering my part. Called on 2/26/24 asking if my part was approved, was told not yet, researching part. Asked to speak with a supervisor, was told one would call me that day. Heard nothing, no one called me. Called again on 2/27/24, asking to speak with a supervisor and was told to be patient even though i have been patient since 2/8/24 a total of 19 days!!! Is that not patient enough??? THE WORST CUSTOMER SERVICE EVER!!!

My Fridge stopped working so I submitted a claim. I got an email that they would not cover work already done. No work was done. When the fridge was bought the fresh food fan was replaced by the manufacturer in 2015. It is now 2024. I called explaining that and was told no problem the case would be reopened. Two days pass nothing. I call back and the case is still closed because work was done and no record of my previous call. I go back through the process and they tell me I will be contacted. No fridge and nothing done 3 days now. No valid escalation process and while everyone is super nice nothing ever gets done.

This company is a SCAM! The only reason they have positive reviews is that they offer for new customers an additional month of coverage in exchange for a favorable REVIEW, a practice that should be deemed ILLEGAL. While they may appear more affordable than Fidelity National and Home Shield, their level of service is ZERO, NON-EXISTENT. I have experience with both Fidelity and HomeShield, and even if their service wasn't perfect, they promptly sent a technician after online copay payment. In contrast, dealing with this scam company requires four calls just to have someone show up, and even WORSE, the initial visit is solely to submit a report to Select Home Warranty for approval, which, unsurprisingly, they don't grant. AVOID this company. I am canceling the policies our family has with them.

Beware when submitting your information online for a quote from this company. Submitted my information and got the quote online and was not interested. The next business day I got a call from this company and I told them I was not interested and to please take me off their call list. Since then they have continued to call daily; even though I have told them again I am not interested and to stop calling. Can't vouch to their services; but if this is what they are like before becoming a customer; I can't imagine how hard it is to cancel.

On January 30th 2024 I called Select Home Warranty because my garage door wasn’t closing all the way down, the door wasn’t closing completely. A claim was created and SHW sent Real Garage Door Service to assess what was going on or with my garage door. The technician that came was, in my opinion, very unprofessional because of the way he performed the inspection and the way he went about assessing what was wrong so much so that after he left, my garage door wouldn’t close at all. I never received a written report from RGD but the technician told me that the springs and motor needed to be replaced basically telling me the whole system needed to be replaced.

I am BEGGING YOU - do not purchase your home warranty from this company before you read the thousands of 1-star reviews. So many people are telling you the same thing - LISTEN! - Google reviews, Trustpilot - everyone say the same thing - Select Home Warranty are liars, cheaters, scammers - yes, you will save a few dollars - but you get absolutely nothing in return. In fact, worse, you won't get nothing, you will get a terrible headache and time-wasting experience. Don't do it, go anywhere else, avoid this horrific excuse for a warranty.

Ms. ** took the necessary steps to escalate an unresolved claim regarding a contractor's failure to check out a leak in my roof. Ms. ** gave an exceptional customer service: She was polite, knowledgeable and professional. Those characteristics are a rarity in these times when almost everything is automated. SHW please keep the human touch alive!

Our Representative, Jeff was so helpful. I originally signed up for a one year plan, but after thinking about it, I couldn't resist the awesome benefits of the 3.5 year contract, I called Jeff and he helped me to seamlessly upgrade. Thank you Jeff! I recommended this plan to my sister and she signed up too!

Looking for a "replacement" warranty to the one I had had for 8+ years through SEARS, I wasn't sure which one to go with, especially with so many options to chose from. After a very brief conversation with the first potential company (argumentative and very unwelcome), I went on to Select Home and spoke with Robert **, who probably spent 40 minutes reviewing the options best suited for my two-family home. He listened to the copious questions I asked and had prompt, and as it turned out from a subsequent call, accurate information regarding coverage and pricing.

The on-line add was responded to by e-mail as requested. Then a follow up call gave me specific information and answered all my questions. Best part, we could choose our own licensed fix-it person! He was very polite, not pushy, yet gave us a great deal covering all my questions.

Jerry ** was very helpful in determining ALL discounts available to bring our premium down to the most affordable level. I told him we would hold him absolutely accountable for the customer service during the term of this policy. He kindly offered his direct line for contact in the event of any issues.

I called Select Home Warranty to compare prices with American Home Shield. AHS is 50%+ more expensive, and Select Home Warranty has a senior & military discounts on top of having better prices. The sales rep was extremely helpful & informative. I will give information to my daughter for her to call SHW. My other daughter rents, but she will call SHW to inquire about renters' insurance.

Do NOT use this company! All of the positive reviews above are in regards to the initial sales call and starting the contract. After that it all goes downhill... On my first claim, which was 6 months into my contract, they immediately determined my cooktop to be irreparable and stated section 8.3 of the contract which states they will only pay a "depreciated" value...and their depreciated value is pennies! My cooktop was having issue with two burners. It's a $3000 unit when new, and the repairs were estimated at $600 and submitted by a local technician ... SHW only offered to pay $150. They were not even willing to discuss the depreciation and how they got to that conclusion. They just kept stating the same sentence over and over, they would "pay $150 for repair or replacement of the unit based on its depreciated value". DO NOT RECOMMEND!

The Select Home representative, Jack **, was patient w/all my questions, extending every courtesy, ensuring I received the best plan & cost for my needs. I had intended to only research plans, but chose to purchase Select Home as superior to the others. I have already recommended to a friend who plans to purchase as well.

I had call in a claim. The person I had work with was great. I had explain the issue I was facing, at first I was thinking I might have some resistant call in a claim. But it was very easy. Very happy the process of calling in was easy.

I spoke to several Home Warranty companies and without a doubt, Select was the best in all categories, but the most important part of my experience was working with Daniel **. He was thorough, clear, and concise in his explanations and demonstrated a great deal of knowledge about his industry. He was a main reason why I purchased my plan. Thank you...

I had to call them for my oven to be fixed. It was so easy to get a hold of them on the phone to start the claim. I only had to wait a minute before I got an agent. Such a better experience than my previous home warranty company.

My agent, Chase **, was very helpful and also advised me on how best to deal with my prior warranty company. Service was professional and in all respects very good. I was very satisfied with the price of coverage that was offered. Would recommend to others contingent upon experience with filing a claim.

Recently, I had a remarkably positive experience with a customer service call that left me impressed and satisfied. From the moment the call connected, I was greeted by a friendly and professional representative who exuded genuine warmth and empathy. Their demeanor instantly put me at ease, setting a positive tone for the interaction. Throughout the call, the representative demonstrated exceptional listening skills, attentively addressing my concerns and patiently guiding me through each step of the resolution process. They took the time to fully understand the complexity of my issue, asking insightful questions and providing clear explanations along the way.

The sign up was super easy and the Select Home customer service representative explained everything clearly as to how it works and the price offered was reasonable. The representative was easy to reach by phone without much wait and he was very professional and honest in aspects of the call. I am so glad that I have already referred couple of my friends.

Signing up was easy, great deal, not pushy, honest with plan. Trying out for a year, will follow up after to see how it goes. Sales rep was very friendly and helpful. Great reviews and BBB rating helped in decision. Looking forward to see how the service goes. Thumbs up for now, fingers crossed.

I found Select Home Warranty flier from thermal and called the number. The customer service representative Mike provided the great service for me. He told me the company, service and home warranty application process in detail and let me made the decision quickly to enroll the program. I am very happy with the service Mike provided. Thank you!