Select Home Warranty Reviews

Select Home Warranty is not recommended. I was told by the sale rep that there is a 30 day waiting period before a claim can be made. My garage door opener stopped functioning just over a month after I enrolled. A technician was arranged by then to come but when he called in to give an estimate for the replacement of the motor the claim was denied as they said I was within the 30 days period. Apparently after the first 30 days the warranty is effective. After that you have to wait another 30 days to make a claim. This was never disclosed to me when I enrolled. I had to pay the $75 for the deductible as well as the full amount to replace my garage door motor. Needless to say I cancelled my enrollment for which I had to pay another $75. Not a company one should deal with!!

I purchased this contract in December 2022, paid in full for three years, I placed a claim for washer and the tech came out and didn't repair the washer, call him back the next day and he stated he would come back and never did, called the company and they said they would send out another technician in 24 hours. Never happen... Had to call back and still no technician. Called to cancel my policy.. Talked with several people who didn't cancel the policy..One person said the policy was cancelled and never sent email confirmation, they give you the runaround if you want to cancel,,,put you on hold,,transfer you to different people...Still don't know if is cancelled....Run from this company..If you paid by credit card contact credit card company....to get your refund...Never had such a bad experience!!!! Don't trust what they tell you..

Select Home Warranty does not stand by their promise of 2 - 4 business days to service your claim once you file the claim. I submitted a claim for my furnace on January 21st, 2023, and today is January 31st, 2023. The company claims that there's only one contractor in my area to service my claim. Unbelievable!! The contractor they sent out originally never showed up and now they want to send the same contractor back out. This is unacceptable!! Let me also state that this isn't the first time I've had this problem with this company; my water heater for an example - water all in my garage and I was told I would have to wait until they found someone in my area.

This company is the worst. They took 4 days to get a technician out for a bathroom clog. I advised them that I had one bathroom and needed it to be prioritized. They finally gave me a number for plumber. I called him and he said that he didn't not work with them and had not worked them for years. They continued to book jobs with his company and not letting the customers know that he would not be coming. I ended up using his coming out-of-pocket.

I have a claim for a dryer started on 11/5/22, it is 1/27/23 and nobody has come out to fix the dryer. I have contacted them many times including the salesperson with nobody coming out. The last time, they said they would escalate the claim, nobody came out. We had to go to the laundromat to get our clothes dry. We had family visiting and we finally went and bought a new one; we were so embarrassed. This is the worst customer service I have come across in the last 60 years. Very disappointed!

DO NOT CONTRACT THIS COMPANY. IT IS A SCAM. They claim to repair or replace your appliances or repair your home electrical, water, HVAC systems with only a $60 dollar fee after paying over $10,000 for the membership. Then they do nothing. They are non-responsive and when you get someone on the phone, they speak a very limited English. There is no supervisors that you can talk to. No return call when they promise to do so. No urgency in handling your issue. Every claim I submitted was denied. Even when it was within their standards. I had to file several complaints with the BBB to get their attention. Even so, the resolution was not satisfactory. DO NOT BUY SERVICES FROM THIS COMPANY: SELECT HOME WARRANTY.

Do yourself a favor and avoid this company!!! I have had the plan for 2 yrs now. Took the Premium plan that is supposed to cover everything. They will lure you in with discounts to lower yearly premiums, talk you into a multi year plan, then deny every claim. They use very deceitful advertising. NOTHING, no repairs are covered. They find a way out of every claim.

I was contacted by a sales representative after inquiring about the service contracts. I made it clear to the sales representative that my current service contract expired in December 2022, so the Select agreement needed to specify a start date of January 1, 2023. I paid upfront for the annual contract, and when I received the agreement via email, it had a start date of 11/15/2023. I sent an email to the sales rep who sold me the service and asked him to revise it. His attitude completely changed from being kind and professional to rude and arrogant. This was a RED FLAG, so I notified my credit card company and filed a dispute. I called the billing dept. for Select and explained that the agreement needed to be revised or I would cancel. They emailed me a revised contract with the correct date.

In our direct, multi-year experience with Select Home Warranty as customers, we could not ever recommend a company of this poor stature. They may be under the wrong impression that they do not have educated or decent people as customers. With that said, they have attempted to charge us for LABOR costs in addition to a regular copay costs. Meaning, for the item we needed to have repaired, it would have cost more than double the cost, just to go through Select Home Warranty, rather than your own contractor. Of course, this is certainly against any contractual agreement because a copay is all that contractually required for the item at hand, but they will certainly attempt to mislead first, fix later with great delays.

Do NOT use this company! I have had home warranties with all my new homes. This company is the absolute WORST! It takes an average of 50-60 minutes to actually speak to someone, located outside of the US, then when you get them they just read off a screen & are unable to answer any questions outside of what is on their screens. They never have any of their "contractors" available so after 5 days they will allow you to get your own BUT other company has to call Select to speak with the authorization department while in the home & prior to any work being completed. I have experienced this to take upwards to one hour minimum. No plumber, electrician, etc. is going to wait that long for approval. So they either leave or you pay & cross your fingers it will be reimbursed.

Jonathan was very fair and helped me in finding a plan. Select Home Warranty is a top company I selected to cover my home and the experience was very good. In addition, Jonathan was instrumental in meeting my needs for the coming years.

He was very helpful, answered all our questions. Explained the plan. Told us about the 3year plan that it could be transferred to the new owners if we do not buy a new house. He also told us about the local company you use and about the roof repair.

My initial contact with Sam was very pleasant. He answered all of my questions and most importantly, he was not pushy. He explained all of my options and helped me find the best discounts based on my qualifications. I did call other companies and got pushy salesmen that insisted on signing me up immediately. Good job Sam.

David was very helpful as a sales associate. He was not pushy, helped me get a great deal, and answered any and all questions that I had. He was knowledgeable, friendly, and followed up on his word. I would recommend David to a friend, 10 out of 10.

Connor was extremely helpful and extended me the best policy to meet my needs. Highly recommend him. Best policy after my research of other policies and recommended the best deal for me. Did not pressure me into any service. Understood my limitations as far as my budget and willing to work within it. Very pleased with Connor.

The customer rep that received my call was quite friendly yet quite professional. After receiving the service that I needed she assured me that it Tech rep would be contacted as soon as possible and that I would be notified by email as soon as one was available.

So far, I received a great price and coverage from Select. Compared to others, they seem to be the most competitive. My salesman was very good and got me a great deal with the coverage that I need and expect from home warranty.

We have used Select for a couple years now and have a pretty good service with them. We will definitely consider them when we renew our home warranty. Although the coverage is not as extensive as other home warranty companies, the better price helps make up for this.

My first phone call to Select was informative and very courteous. The gentleman I spoke to was very easy to understand and answered all questions I had. The one question I meant to ask was is there a limit to how many times you call? Can they cancel a policy. I have heard excellent reviews from neighbors who recommended them. Follow up has been great.

Good customer support, knowledgeable representative, plan was what I was looking for, easy to get in touch with, called back, answered all questions, can use own contractors, rated high in Google search, will see how plan works when and if it's needed.

Lucas was extremely helpful in helping us choose the right coverage for us. I felt it was very professional yet friendly and I appreciated going through all the options available to me. The process was very simple to initiate and he answered all my questions.

Great service that delivers peace of mind to a new homeowner. After buying a home and doing lots of renovations, the last thing I need is an appliance breaking down or plumbing and electrical issues. This warranty is thorough and the customer service is friendly and informative.

I was highly pleased with the service I received from Eric **. He was very professional as well as knowledgeable about the Service I was about to receive In this contract. The price at receive Was reasonable. I've never used you before but I believe I will be happy with the service.

Steven was very knowledgeable and polite and went over the items that were covered line by line. Even went so far as to let me know I didn’t need an option. He did not try to sell me something that I didn’t want or need. Great guy.

I am very happy with the value of the services being provided. Customer representatives were very helpful and informative. Would definitely recommend to friends and family members. I was with another company and wasn’t happy with their services. Glad I found Select Home Warranty.

Select Home Warranty is ranked the top home warranty company in the Austin area, and their customer service lives up to their rating. Very knowledgeable sales representatives who take their time to answer all questions about their services. I would recommend them to anyone looking for a comprehensive warranty on their home.

Ryan was able to help me get all set up at a great price! The process was simple, quick, and painless. I am happy to have my home warranty in place for the next 13 months. Thanks so much for your personalized approach!

I was shopping for many other places, this is one of the best services I ever had, great team, very quick responses, VIP services are the best, best thing to choose for 5 years + one additional years free, good luck.

Thought I would renew for another year; first year it was difficult trying to get service and or contractor; will try Select one more time. If this new year doesn't work out will go with American. Trying to get service and someone to come out in my first year was difficult after several calls. Hopefully this new renewal will be better.

Elliott was great to speak with. Honest and easily answered my questions. Make me laugh a few times too while spending a lump sum. :) I haven't had any claims so I can't really comment on the value and coverage fields (5 star) below.

The person who renewed my contract went the extra effort to secure a good deal for me, and I appreciate that. I do NOT appreciate being hounded on the phone prior to my calling. I received no fewer than 3 robo calls a day for weeks on end, including holidays. That nearly made me switch to another service.

Jeff was an excellent salesman who answered all my questions clearly. He was very patient and I think I got a great deal. I just hope personally that I receive all the great incentives he offered, especially those not listed in writing.

Select Home Warranty made it very easy for me to renew the contract and gave me very good options where I can save money. Isaac from SHW was excellent in explaining all the important details and the discounts that I could get, the process was very fast and easy and I got few months free.

Repair was done on 12/30/22 and system did not work again. Tried few times with other operator but did not resolve the issue. This operator is prompt and helpful to escalate the issue to their office, and technician has been assigned promptly.

Washer covered by policy starts acting up. I place a claim. Select Home Warranty sends out technician that states the master control panel/circuit board is the issue and replaces it. I'm charged $65 for tech to come out and then another $25 as the warranty only covered $500 and the master control panel/circuit board was ~$525. Washer still acting up after replacement, so I reach out to the technician who states it could actually be the lid/control panel. Reach back out to Select Home warranty who say the lid is not covered. I ask them to take back the ~$525 circuit board out since that apparently wasn't the issue. They refuse.

Ryan ** was wonderful. He returned my call within seconds, was very informative, and had several affordable options. Very pleased with his service as a new customer. I hope my interactions with all employees over the next few years are as easy and pleasant.

Great company. Easy to work with. Included everything and gave a great price. When we paid in full for three years we got 6 mos free. Very happy we don’t need to worry for years to come. Very happy. We did shop around. Definitely best price.

We are very please to have purchased the Platinum Care coverage plan with Select Home Warranty. The representative was very knowledgeable and helped get the best price. The coverage for the appliances, etc. are great. All my questions were answered immediately.

Lucas was very helpful and informative. He clearly went over the plan and various options in detail and was able to explain the advantages of each. We was not overly pushy, but did sell his products well. I would recommend this company to any new home buyer.

My experience with your rep Alan ** was good. He explained the policy coverage in detail and answered all of questions. He was very courteous and provided detail and all incentives clearly. Also, provide the service detail in my area.

I have renewed my policy in anticipation of large upcoming claims. In the past year, I had a couple of claims denied, one was very large. I had to replace my swamp cooler (a version of central air that can be used in very low-humidity areas, like deserts). The cost to me was $4500, substantially less than a central air system would have cost. While SHW would have covered central air they did not cover the swamp cooler. Another claim that was denied was for the ice maker in my fridge. I was told that while the fridge itself was covered the ice maker was not. This was a much smaller claim (about $250 including labor), but it was denied. I had a couple of small claims that were covered and that pretty much let me break even on the cost of the policy. So even if I only have small claims in the coming year renewing will have been worth it.

Fred was very knowledgeable on home warranty coverage and helped us select a plan to make sure our home is protected should we need it. We only purchased homes from the builder, so wanted to make sure we were protected In case any large items need repairs or replacements.

Crooked business practices. Denied claims due to accidental wrong information selection during claim process. They just want your money but leave you high and dry when it comes to holding up their end of the deal. Can't speak to anyone who you can understand and can't talk to a manager or higher up. 1/2 the time they don't get the info you emailed to them. They never communicate with you. You always have to communicate with them. And lastly they pay you in free months service for good reviews. All of their good reviews are paid for by giving free months service. Non are actually good reviews by actual customer that I can fine. Don't walk run from this company

Steven was knowledgeable and very responsive to my quesitons and worked hard to get me the product I needed at a price I could afford and with the services I wanted and more. I would definitely recommend this company and Steven to someone looking for a home warranty!

I called for a cost to speak with someone about becoming a Select Home Warranty customer on behalf of my mother. The sales associate was very informative and provided information about the service, to include information about the sale that was ending in less than 2 hours. This was the first Home Warranty company that I called, and I planned to call others. --After speaking with the sales rep, I decided that I would purchase. After signing up, I called my sister and told her about Select Home Warranty, the sale and my experience with the sales rep. She decided to get the service. I called again and signed her up.

Great Customer service and Good Rates. I was able to get everything set up in 15 minutes and was provided with the best rates. I was provided the multiple options with different terms, all valuable options. They walked me through the pros and cons of each one and helped select best option.

I placed a call to the Select Home Warranty service center for basic information and to inquire about service areas and procedures necessary to file a claim. After discussing all options, including benefits for paying more than one year's coverage in advance, I decided to purchase coverage for one year. Our phone conversation was not brief, as we spent 22 min. talking for me to gather all necessary information to make a decision.

DAVID WAS HELPFUL, KNOWLEDGEABLE AND FRIENDLY. He was a delight to work with. He explained all option and found additional savings for us. I appreciate his working to explain all options. Thank you David for your expertise and skill and soft sale approach.

The customer service representative of Select Home Warranty who contacted me was warm, friendly, and professional. I appreciated him taking time to answer all my questions, especially since this was my first time purchasing a home warranty service. While I know his desire was to make a sale, he never came across as “salesy.” His focus was on how he could best meet my needs with a home warranty service. Yes, I did purchase my first home warranty service from him.

I have been unhappy with my current service provider. The sales representative for Select Home Warranty was very helpful, informative and thorough. He explained the costs and benefits, and even offered additional incentives if I became a customer. I was pleased with his offer and signed up.

My customer service rep was knowledgeable and very helpful. He was able to help offer me an affordable option with the coverage I need so that I could get my policy started immediately - without pressure. I would definitely recommend them to a friend.

I was very happy to sign up with your warranty company. The prices were competitive and the customer service from Peter was reliable and efficient. I’m very confident I will have a great experience when the time comes that I need to use the warranty.

Very helpful and very knowledgeable. I didn’t know what I really wanted for the correct price that I felt comfortable with the price within my financial budget. He was very professional in his approach in assisting me with the best possible value for what my family was looking for.

Great experience as a new customer. I didn't have the time in the new year to spend on the phone, so my rep did all the legwork online and made it an easy process. Would highly recommend. I would change the frequency of the phone calls once I inquired online for a quote. It was a bit much at first with the robocalls.

This is my second contract with Select Home Warranty. The first one I transferred to the sellers who purchased my previous home and this one for the new home I just purchase. I purchased the Platinum Care multi year plan to take advantage of the additional free months and reduced service call fee. Couldn't be happier with my Choice.

Salesman very nice and knowledgeable. I like coverage and the price of the warranty. I am dropping my old home warranty because of price and not wanting replace in kind or at least replace with comparable value. I am looking forward to working with Select Home Warranty.

If you review the records, finally, I got through to the guy at customer service, but the system could certainly be streamlined. It seems that the early options all lead the billing they are totally and completely helpless. They repeat the same thing over and over again as if reading from a script, I know it’s offshore and customer service is a dying art but your company has a good reputation and I’m a good customer.

My clothes dryer was making a thumping noise. I called Select Home Warranty and they told me that a technician would be in touch with me within a certain time frame. I was contacted within that timeframe. We set up an appointment. The tech arrived on time. Corrected my problem that same day. This was my second experience with SHW and I am well pleased with how they handled my claim.

When I was looking at home warranty companies, the representative from Select Home Warranty was knowledgeable and courteous. They went over the plan options, listened to my concerns and answered all my questions. It was an easy choice to go with Select!

Looking for a new warranty company as the response time with my current provider is too slow. I read the reviews and Aaron was knowledgeable and helpful, so far so good… We will see how the service is when I need service.

We were very frustrated with our existing Home Warranty plan, poor customer service, lousy communication, lack of follow through, etc. While searching for an alternative I found Select on Consumer Reports and called them for a quote. Robert ** answered our call and not only gave us a great signup experience. With his keen knowledge and experience, he saved us money by discovering we were entitled to a special rate for Seniors. We purchased a 5 year plan (which will give us an 6th year bonus). We saved on the annual premium and the service call rate for the life of our contract. Needless to say, we are looking forward to doing business with Select. Our new year is off to a great start.

I have been pleased and satisfied so far with my first claim. The telephone representative was very professional and courteous. She has scheduled a follow up appointment within the next 48 hours. on my claim. I am waiting to meet with the repair person.

Everyone I spoke to was informative and above all courteous. I had been with another home warranty Co. that actually talk down to me when I called to renew, after being with them for 4 years. When I got in touch with Select Home, they immediately put me at ease, answered all questions without mansplaining.

Do not use them! Dealing with Select Home warranty has been beyond frustrating and difficult experience. They denied our broken AC claim after over a month of reviewing it. Their rejection email deliberately skipped crucial sentences of the contract pertaining to our favor and copied a few sentences in favor of SHW. The most important parts of that section were omitted, forcing us to assume that we are not eligible for the repair due to exceeding our available cap. Their inadequate copy/paste answer was created in hopes to have us cease any further service requests. Despite our calls, emails no one has reached out to us to discuss the issue further and find a common ground, Do yourself a headache and months of calls and frustration. Don't use them! Their customer service is non-existing, and staff has been trained to lie and deceive. Don't recommend the company to anyone.

This is my 2nd year with them. Last year we had no repairs. I'm learning you get what you pay for. The reviews I read were good. But, if you read many they are from home owners that haven't needed repairs yet. SHW actually awards you with an extra month free if you leave a good review. And, they go out of their way to help you purchase a plan. For me, they lowered the price and allowed me to make 3 payments.

We have had only 1 request for service to our refrigerator. The person taking our request did not placed the order, so it took over 2 weeks to get someone here. After I called again, everything went through and we had excellent service! So far, so good!

This company says one thing and does another! They want their money on time but when it is time to take care of an issue, they work to find every excuse not to pay. My heater has an issue, and the tech did come out to look at it. He stated a certain part was needed to fix the issue, and he would let Select know this. A few days later I received an email stating that they needed a picture of the unit and also the maintenance records for the unit. I guess they assumed I did not maintain the unit. I provided them the name and number of the AC/Heater company that has been maintain my unit for the last 2 years. A few days later they stated that they were only going to pay $150!!! WTH?!! Now mind you I have the best policy (platinum) that they sell. They knew exactly what it would cost to fix it as the tech reported to them and it seems they kept making excuses to not pay.

I have a dryer that at this time is 1650 new. Refurbished it’s 800. To fix they’re charging them 350 they said. They informed me they will not fix 'cause it cost the price of a new unit. An will refund 175 instead. After providing a receipt. There is no dryer that I know that cost 175. The dryer I have is LG DLEX8100v.

After reading many of these reviews I believe them to not be real. This company is not to be trusted. They are a scam. It is $500 for all of your appliances per year. That is not how it is written in their contract. It is very gray. They do not say ALL appliances or PER appliance so you do not know until you are forced to be out of pocket for much more than that. $500 does not cover appliances these days. They pitch you something that is not what you are getting.

I purchased Select Home Warranty and my AC system stopped working. Upon checking they denied the claim that it doesn't cover freon. They deny covering even the repairing actual equipment. Very elusive with their claims. I do NOT recommend this product! Be AWARE of what you are getting into.

We filed a claim for an HVAC breakdown in July 2022. Select Home Warranty lost the first claim. Because they were unable to find a service contractor in our area (Bucks County PA) we had to hire our own contractor whose invoice added up to $850. SHW only reimbursed us $150. This amount only covered our contractor's service call and not any labor or materials. SHW's marketing literature states that they have the industry's largest service contractor network and yet they were unable to find one for us! Also as a result of this, we had to purchase a portable air conditioner since our area was under a severe heat wave. SHW is not a warranty company that anyone should consider using. Very incompetent.

I was looking for price comparisons for Home warranty service, to compare to with my current warranty service and almost immediately a sales rep called, trying to pressure to buy right now, I said we would think about it, and he said if I don't buy right now, I won't get the discounts he was offering. Our current policy has 2+ months left, so don't need until 2023, and he said we need to have two policies, that it would only be better. I hung up on him, as he wouldn't stop. He called me back that night, and I told him I was not into pressure sales techniques, and to not call back. He kept calling, finally got him to stop.

Select Home Warranty is a huge joke. Save your money and run. Bought the 5 year policy 2 years ago; only submitted 2 claims and both were denied. The last claim was a washer, they sent a technician and completed diagnosis ($60) then the technician went ghost. 1.5 months later after 6 phones calls to SHW they advised to find our own technician but have them call prior completing a diagnosis. We called a few and they pretty much laughed at us suggesting we made a big mistake with SHW. During this time our washer fully stopped working and with a 6 member family a washer is very needed.

Upon enrollment representative advised plumbing, refrigerator, electrical were all covered item. But once claim for refrigerator was submitted it was denied as not covered. During enrollment I requested a paper copy of policy (subsequently 2 more 2 times), never received. My policy is now canceled. It will take 30 business days for refund minus a 75 dollar cancellation fee (fee was not explained at enrollment). Since I could not read the policy I was not aware.

Within minutes of my inquiry, David ** returned my call and provided a quote to meet my needs. He was quick, prompt and very courteous. David is very knowledgeable and able to answer my questions without hesitation. I appreciated the "no hassle" approach and the clarity in presenting the policy and coverage. It took only minutes to secure the coverage I needed. Thanks David!

The customer service representative executed a very informative and cordial call walking me through the entire start up process and coverage. The per call pay is lower than my previous provider with more coverage as well as a lower monthly rate. I was also able to save by utilizing a one time payment strategy.

I signed up with Select Home Warranty online. After receiving a phone message from them, I called back expecting to be pressured to buy other services. I was pleasantly surprised to be offered a better deal than I found online!

I was in the process of choosing a home warranty insurance. Ryan ** from Select Home Warranty was efficient, polite and super helpful. He found a great deal for me and was able to answer all my questions. I hope this was a great start of the future dealing with Select insurance company.

I requested the claim, and the response is quick. The dispatch sent me text message for an appointment, but some problems happen online to answer back to them. Another agent in Select home warranty calls me to confirm the process of the claim. It's a good service to confirm it.

I had recently purchased this warranty to replace my Old Republic Home Warranty; I got a great deal not only annually but also if you obtain the multiple years and you can move it to another residence if you are constantly moving. I had not received my packet of information so I called to retrieve it and as soon as I called I received it in an email in less than 5 min.

I detailed my A/C issues and the agent created a claim for me and instructed me to send an email with the details and invoice for my repairs. We discussed when the issue occurred and he documented those details for the claim. Good job.

I have just finished setting up a home warranty with Select. The process was very easy in spite of the fact that I had many questions. Alex answered all my emails immediately and provided the information I needed to sign up. If their servicing is equal to the enrollment process, I plan on being with Select for as long as I own my house. Great prices, too.

On June 27, 2022 I signed a home warranty contract that covered five years of services for the cost of $1837.47. The sales representative stated all items for air conditioning units were covered under this warranty. On September 9 I filed claim for my air conditioning unit and was provided an inspection for the cost of $75. The technician determined that the thermostat needed to be replaced on my Carrier Infinity system. My contract has a limit of $3,000 in claims per year, and the claim had a cost of approximately $1,000 to replace the lowest cost Carrier thermostat.

I need to clarify the service call rate and was not able to get that online. So I called the customer service line. The sales representative explains plans clearly and offered additional discount. But he is not pushy at all. Very professional and knowledgeable. I am so glad I called.

Awesome service, I have problem with toilet, so contacted Select Warranty, they response quick than expected and their communication was very good, quick response and dispatch appointment was scheduled on time, the plumber show up and do the work, all go effortless. Top recommended.

Alex made the purchase of a home warranty as a gift for first time home buyers a very easy process. He ensured I knew what we were getting, what the cost would be, special programs being offered, etc. I'm sure our daughter and her family will rest easier knowing they are covered.

Having contacted Select Home Warranty on October 12th relative to my A/C dying, they assigned Integrity A/C for repairs. Integrity accepted the challenge, but did not return 2 calls I made to them and did not respond to Jessica's (Select Home Warranty agent) either. Jessica was very professional and amenable to referring my case to another repair company who has been to my house before and I was very happy with. All is well, and so far, I am very happy with Select Home Warranty and their reactions to my needs.

The customer service was excellent. They know how to work with the customer to feel heard and taken care of. I am going to call about an issue I am having and hope to continue to have great customer service.

Alex quickly upgraded my order and gave me two free months without asking. He saved me a lot of money and even offered additional discounts but they were not in my budget. He was not pushy when I declined them at all. Great service.

Representative expedited my claim to get a technician out this evening to see why my heating system is not working!! I feel this is beyond and above cause it normally would take a whole day to get someone out!! EXCELLENT CUSTOMER SERVICE!!

I called for service on my dryer and was connected to a very helpful individual who took all information and responded via email with the next step to contact a repair company for my problem and that they would contact me via email with his name.. VERY IMPRESSED WITH THE SERVICE GIVEN ME BY SELECT HOME WARRANTY.

While it's been about 3 - 4 weeks since I've submitted this claim I feel like Select Home Warranty is trying to resolve the problem. My only problem now is getting a qualified contractor to show up to repair my heat pump. The 2 companies that were assigned both had problems either showing up or following through with their diagnosis of the problem but I'm still hopeful it will be resolved.

My AC had gone out, due to the drain line failing. They had someone out within 24hrs of making a claim. Repairs were approved quickly and I only paid my deductible. Was my first experience using any home warranty. Would recommend Select Home Warranty to new home owners.

This was a pleasant experience. It was easy to do on the phone, and the extra 2 months is a bonus. The price for the year was great. This policy is the easiest I've ever seen. The fees for callouts are comparable to the industry standard, but the coverage is more bang for the buck.

I called with a repair request and the service was pleasant and prompt. Technician showed up on time and repaired my clothes washer in record time. It was great service and a great experience. Thank you Select Home Warranty. I would definitely recommend your company as prompt and reliable.

Very happy with the purchase experience of my new home warranty. The sales associate was very knowledgeable and took the time to answer all my questions. I shopped around and decided to buy a Select Home Warranty because of the cost and coverage. By far they are the best value for a new home warranty!

My representative was great! He made sure to get my contact info corrected and also provided additional savings for me. He provided excellent customer service. The overall experience was very satisfactory, and I’d highly recommend to anyone who is in need of coverage for their home. I give this company a 10/10.

SCAM ALERT!! If the salesperson tells you that you may cancel your contract after a year for a full prorated refund, they are LYING to you! The stipulations deep within the contract state: "13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, then You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home service contract."

The customer service representative called within minutes of my online request. He was friendly and knowledgeable and he was able to complete the transaction quickly and easily. I wish other businesses worked this way! (Why is everything painfully slow when you call phone or internet companies? He was prepared with clear and concise answers to my questions. Overall, I was happy with the experience. I have not used the company yet, just signed up earlier today.

I notified Select Home Warranty that I had a problem with our dishwasher. They scheduled my repair and I was called by their repair crew very quickly. They came out very quick to repaired our dishwasher. Excellent service with very nice service men. I would recommend Select Home Warranty to anyone.

The process of purchasing warranty was simple, however I haven’t used the warranty yet. Prices are a little high than others. Others offer a low price for per visit of a claim. Seems to have enough coverage in the areas.

They came out promptly to access the dishwasher and see what needed to be done. The repair company did not update them but when I call to inquiry they quickly found the information. They were unable to fix it but did offer $200 reimbursement if I replaced it with a new dishwasher. I am working on submitting the information for that now.

Excellent customer service. The rep did not haggle me but provided me with ample time to decide. Best deal and rate on the market for the coverage. I am glad I chose Select Home warranty. You will not regret going with them for service.

Jeff was absolutely amazing offering me different plans and bonuses that made it impossible to pass up on the great offer. My house is now completely covered for the next six years worry free. You would almost have to be an idiot not to take the buy five years get six year free offer when you could protect your home for under $400 a year and get $11,000 a year coverage at the same time per year. It’s a no-brainer.

Alex was very professional and explained the warranty options and pricing clearly, and presented several options. We have not starting using the service yet but so far the experience has been excellent. I highly recommend Alex and his company.

Just signed up. Super friendly customer service and explanation of the warranty. They offered me an address discount when I called in. So far so good with the choice. I have had a warranty previously with another company and based on the initial call I’m looking forward to this.

We just joined about a month ago - joining was a breeze - time will tell on needing service - customer service was helpful. Seem to know what he was speaking on and received an email right after hanging up. I will have more to report if we ever need to call in a service call but today I’m happy we joined this group.

Tony G was a great experience in that he was knowledgeable, pleasant, and worked hard to make sure I got the best plan for my home. I am confident that I made the right choice in choosing Select Home Warranty based on my initial experience. I will keep you posted as I experience all the benefits of this company.

Easy to sign up. I haven’t had to call yet but I’m confident it will be great! Friendly and knowledgeable representative. Hoping that when time arrives, it will be just as easy to submit a claim. With prices the way they are, warranties are a necessity.

I was very satisfied with my experience choosing the right policy with the help of Jonathon. I was also happy with the discounts received and applied. I would recommend Select Home Warranty to others in need of a policy for their homes.

I haven't had to use the home warranty yet, but so far it looks like they have given me a good deal. The prices are fair, and their customer service people on the phone are friendly and efficient. They gave me a better deal for signing up for several years of warranty at once.

Sean was very professional and helpful. I have signed for this warranty for the next 14 months. I will try to get back and update my review after having an opportunity to use them. I think that is when a review is most helpful, when you are able to let others know how good the people are that they send to your home to do the repair. Too many times I find that some companies send below par companies and they are unable to be honest and complete the repair needed.

I met great salesperson in SHW and pleasure to contract my home warranty and looking forward to having awesome service in future. My close friend recommended this home warranty since he is happy with all services he got. Also longer term might have more discount, so please ask what benefit if you have long term contract.

Very professional and great to deal with. Tony did a super job of explaining all the details of the home warranty. He also explained our to contact them if we had any issues. He also gave us 65.00 service charge since we were an existing customer.

What a very pleasant experience. Belinda was extremely helpful, professional, and knowledgeable. Many of my friends will hear about her expertise. Beyond the business side of our experience, she made me feel very comfortable. There is no doubt in my mind that she truly appreciates my business.

I called to get a current estimate to renew my 2-year policy. My sales rep gave me a better package (3.5 years) and price. He also lowered my service call fee for the duration of this renewal contract by 25%.

Thank you for being present during my needs. I have been with Select Home Warranty since 2019 and will keep them as long as I live in my current house. The peace of mind helps me sleep at night, and I do not worry about big ticket items.

Hello. So far I have made one claim and it has been easy and all online. Thanks. I contacted the 1800 number to obtain my policy number and within five minutes I already had the number and made the claim.

The company call the following day. Came out the next day and repaired the unit. Once they found out the trouble with the air conditioner unit they went to pick the unit up from a hardware store and came back and installed it. And everything worked fine.

George ** helped me this morning to get my policy set up with Select Home Warranty. I am looking forward to this new home warranty service as my last was getting very pricey. I was impressed also with the eagerness to help me get the best value for my plan. It was about helping me and not just getting another policy set up. I am hoping that the claim part of the plan works as well as the policy/account.

I called and they came out pretty quick to fix the garbage disposal. I would recommend this company to come fix anything you need fixed. They were really awesome and really nice when they arrived. The guys quickly changed the disposal and went on their way.

Very helpful and knowledgeable. Would recommend to friends and family. Coverage is the same as the competition but the price was much more of a value than them. The sales person was courteous and took the time to explain the ins and outs about the policy.

Returned call to Isac and was very pleased with him. He talked to me about a six year offer! He was very good to explain the offer that when I ask question about the offer he was good at answering me and making sure that I understood everything about the offer! As we was closing he ask me and told me if I had any more questions to call him. Isac made sure that I had his phone number and ask me to replete the number to him so that we both knew that I had it! Isac was very good to deal with and taking the time to make sure that I understood everything with renewing my contact.

Select Home Warranty will stick with your problem until it is fixed at no additional service fee charge. We had an A/C go out and it needed 3 parts fixed and each time we called them out a new technician was sent out to address the issue.

They sent out a repair man. My dishwasher runs better than when it was new. It was not running like it should. There were a lot of broken parts, all of it was fixed. Very small service fee. The repair man was polite and went right to work. It took less than a hour or so, he had to order parts. They took about two weeks. The company sent out the same person to install it. Took about 2 hours or so. He gave us the company phone number.

Chase ** called and signed me up for my two houses. He was able to get the prices where I wanted it. He was quick, easy to deal with and very efficient. He made sure I received credit for my military service and credit for multiple houses. Well done!!

Jonathon was professional, listened to my questions, answered clearly, was well-informed and was not pushy. He was very familiar with the company’s various plans and the benefits of each program. I feel comfortable about Select Home Warranty. While not eager to use their services, I feel I will be satisfied when I do.

I have been using Select Home Warranty for years on multiple properties. I love that you can get sprinklers covered. But get everything in writing when they can't find a technician wait unless you want to pay a different service call fee. Overall good service when you can get a technician covered in your area.

Moe was very helpful. He offered great options and managed to help me renew my policy. He followed up with me during my renewal period and was very polite. I look forward to continuing my service with the company and will reach out to him if I have any issues.

The associate was helpful and friendly and offered me better deals that I was able to take advantage of. It was a quick and efficient process to sign up over the phone. I got a better rate than I expected.

I was promptly contacted by Peter via text and email after submitting an online inquiry. I did have some trouble figuring out when to call back, as email responses were vague, so I just called and happen to speak directly to him. He was helpful. He did initially quote the same price I had seen online but when I said, "well, it says on your website to call about additional discounts," he said, "Yes, I can offer you another 10% off." Additionally, they will offer 5 and 10 year plans, maybe others, in which you can lock in your price and those are less by a few hundred dollars. Since I just ordered today, I am hoping the services and subcontracted technicians are decent, b/c if they are not, then I'm locked into a contract for several more years.

I was going to checkout online, but decided to call to check possible fine print issues. The operator answered all of my questions and also got me a much cheaper cost for the same coverage. Essentially got me a free year of coverage with the 3 year plan.

The sales representative was not high-pressure and he answered my questions & even offered a low-cost alternative for a better deal. I appreciate that the company recognized prior military service. I feel like the contract is a good fit for me & my family.

Steven was incredibly helpful in finding me the best rate and coverage for my new home. He answered all of my questions and was patient with me as I worked through all of the details. He also was able to give me the best rate!

Johnathan was very nice and friendly. He was able to answer all my questions and helped me get coverage on two properties. I will be referring him more business. His price was the lowest in the industry for the both the service fee and the home warranty.

This was the easiest process I have ever been through. The service rep was helpful and professional the entire call. I felt like the two was there to help me and not try to upsell me on a bunch of unneeded services. Very happy with the overall service.

Never called for any service yet as my plan is active only since starting of this month Oct 2022. Hoping to have a good service as I heard from others before I enrolled into this contract. Also got most of my stuffs covered as part of this deal.

Michael did a phenomenal job in explaining the home warranty in full detail. He was a pleasure to deal with and made purchasing the warranty so easy. The cost of the policy is excellent and reviews online are amazing.

Alan is a great service representative, who is very efficient and professional. He offered me rates for another plan which included great discounts. I decided to go with the extended plan in order to receive greater discounts. Excellent customer service!

I called to set up service. The representative was knowledgeable and thorough. I like that although we have paid for a year in advance, that if for any reason we don't close, they will refund 100% of the fees paid. We'll see how they do if we have a claim.

I was very pleased with the agent that I spoke with. He was very polite and really broke it down to me all that I needed to know. Again I was very pleased and would recommend SHW to anyone that need a home warranty.

Jake ** is the best rep I’ve ever dealt in a very long long time. He is the best. He is very knowledgeable and was not after your money but your complete satisfaction. Please look for him next time you call Select Home Service.

Ed was very pleasant to talk to. As he described everything to me he asked if I had any questions. He did an excellent job explaining what I would be paying for and emails I would be receiving. Thankfully he asked if I was a senior and I got even more discounts. I have talked to other people who have Select Home Warranty and they agree it's the best on the market. So glad I called. Thank you.

I was very pleased with Select’s customer service when I called to purchase my home warranty. Everything was explained to me thoroughly and all my questions were answered. I was offered several generous discount packages and options. I looked at several other companies and Select had the best plan and price for me.

These comments are for my policy ordering experience and not for experience with Select Home Warranty as we have not yet had to file a claim. However, I do hope my experience will be five stars for that as well. We had a phone call with Isaac M. on Wednesday after not receiving any of the promised information we were to receive after a Monday phone call - at which time we provided the lady with name/address/credit card info. We spoke to Isaac who not only took care of us and assured us our info was safe but took the time to give us (as seniors) several different options with regard to policies, payments, and plan duration. Thankfully we believe the options we chose were indeed the best for us. Thank you Isaac!!

Mr J. ** did an outstanding job in getting the the best warranty coverage for my home. I talked with 5 different warranty companies, Jonathan is the only one that was upfront with me. He wasn't just trying to sell me a warranty, what I needed to ensure I was covered at all bases. We have a saying in the Navy, "WELL DONE" when someone goes above and beyond what was required, Jonathan did. I'm so thankful that I got him when I called back. Believe me when I say, I'm going to pass on to my Navy Shipmates and others that own home, the SUPER JOB he did for this retired Navy guy. If I was still working the in civilian world, I would hire him in a heartbeat, no question asked. Please pass on to Jonathan, Job Well Done..

We are happy so far. I'm hoping that it all stays the same. The person on the phone was nice and helpful. I didn't know much about the warranty process but everything was explained very well and was very satisfied.

Sol, the representative, was patient and reviewed my information with care. He offered me the first time buyer plan which I ended up choosing. Sol was professional and answered my questions with clear and concise statements. It made my choosing easy.

Second year and just renewed today and so far, no problems but we have not submitted any claims yet so time will tell how that goes, ha ha. Everyone seems to be very nice and fair to deal with, so I don't foresee having any problems if we do have to file a claim.

Salesperson was very helpful and found me the best deal. Very informative and polite. He provided great customer service. Excited to have the home warranty coverage. I am a first time purchaser of home warranty coverage so hoping it is as good as my expectations.

After a year into our home warranty that was a gift from our realtor, I was shopping to see what type of policies were available and their price point compared to our existing policy. I am so far happy with the price point and the free extra months, as well as the sales agent, Alex who answered all my questions.

Jeff ** called me about a quote that I requested online. He was very courteous and answered all the questions that I had. He wasn't forceful. I had already looked at 3 other home warranty companies and decided to go with Select Home Warranty.

I felt that the agent was a little fast talking and made me feel that I had to make a choice now, which was a little bit of a turn off. However, when I stated I would need to go over things with my husband he was considerate of that and gave me the time I needed. I also felt that he had enough experience and know how to cover my questions and to point out options that would be helpful in making my decisions. He was polite and respectful and explained things to me easily without hesitations, which made me feel he was knowledgeable and patient, which overrode the early feeling of a fast-talking salesman that wasn't going to take no for an answer.

Moe was my service representative and I needed an add on for my sprinkler system. He included it at an unbelievable rate, along with giving me an excellent deal with my senior & veterans discount. My plan is for 3 years but I still can cancel anytime.

Jake ** was extremely knowledgeable, friendly and fast to process everything. He also explained things in detail and answered all of my questions with ease. The service offered is great for the price as compared to other warranties. Thanks Jake!!

A pleasant and informative experience with a pleasant gentleman representing Select Home Warranty. The coverage of items contained within the warranty is exactly what a homeowner needs especially when senior age is considered. That is all that I can honestly say.

My husband and I were debating whether to sign up for the home warranty. I filled out an online form, then decided to hold off because I had some questions. Jeff ** (company representative) called me and answered all of my questions. He was also able to get me a few additional discounts. Very helpful, very professional! The actual home warranty service has not kicked in yet, so I can't attest to the actual product, but if the customer service I've received so far is an indication, I am hopeful!

My call with Eric was very helpful and I’m very happy with the customer service I received when I called to buy the warranty. I have not completed the purchase of the house so I have yet to file a claim but I’m hopeful the experience will be good as well.

Have not used the services yet but very easy in purchasing the warranty and Steven was very helpful over the phone and I feel like we got a great deal! Excited to see how the service adds up once claims are placed but so far have high confidence they will take care of us.

I have been searching around for a new home warranty company. I have used several and everyone I used has been horrible. I feel that Jake gave me honest answers, great rate for everything that I needed. I am impressed that I can use my own licensed company with no questions asked. I am very happy with my quote. Thank you.

I decided to move my service from Old Republic to Select Home and I am quite pleased with the move. Not only is the price better, but so is the coverage as this warranty gives me the option for covering my septic tank and an additional refrigerator, where my old coverage did not and it cost me $300 more per year.

I am happy to have a service like this. Buying a home can be scary when dealing with a previous owner and their stuff, it's good to know that I am covered and have nothing to worry about. If something goes down I simply call.

Unhappy, unsatisfied about the customer service that I have been receiving because I've been here for since August and I still haven't found the technician. They haven't found the technician to put in a request to fix my water heater. Very unsatisfied. I'm starting to think that this is not a good company to recommend. I would not recommend this company.

Our Bosch freezer stopped working today. It is at the bottom of the refrigerator. Your representative Miss Nicki was very helpful in setting up this claim. I will appreciate quick repair of the problem because our food is getting spoiled.

I created a claim using the online form. I received a call within 2 hours from a very friendly service rep who gathered a few more details who completed my claim for routing to dispatch. The process is very simple and takes just a few minutes of time.

Reps are always friendly and helpful. But the last rep I had in Aug 2022 (when I signed up another rental property with a contract) lied about a previous contract that I had sold the property. He told me I would receive a $500 refund on the sold property contract. He did not cancel the policy and there is nothing in the company notes about what he told me.

Overall experience was great!. The representative I spoke to (Alex) was very friendly and very helpful. Enrolling was quick and easy. Alex helped me save on my policy by explaining to the plan coverage and helping me eliminate unnecessary coverage that was not applicable to my home needs.

I was looking for a new home warranty company and did the research online. I called Select Home Warranty and spoke with Ryan who was very pleasant and helpful. He answered my questions and gave me options. The process was very easy. Thank you Ryan. Good Job!

Jake was extremely professional and did not try to sell the product, but was able to answer all my questions, he provided extra money saving plans. Jake reassured me that SHW would be the better choice over the other home warranty programs. He provided me with options to choose from and best of all no pressure in select the plan for me.

I called to inquire about a home warranty. I had receive a mail flyer for a different warranty company and started looking into it and was thinking I'd purchase. I did some research and found out they didn't have very good reviews and decided to look on my own. Select Home Warranty is rated very high. Ryan was a wonderful help and explained everything and made the entire process seamless. And I saved money!

The rep Fred was most helpful and answered all my questions thoroughly. Worked to provide a reasonable price and explained how to file a claim, made sure I understood all aspects of our coverage and asked questions to ensure we had the correct warranty for our needs.

Replace a surface burner ignitor. The service has not been completed yet, but so far all of the follow and initial service request went very well. Customer service was very considerate of my request and asked all of the questions to make sure they got the correct item and parts..

I chose Select because of better price for annual premium and more coverage than AHS. The service call fee is less also. AHS price increased 50% from when I first purchased it. I found out that they had decreased the coverage to only hvac, electrical and plumbing.

Ryan ** was very good with getting me exactly what I needed. Ryan called me and was prompt and respectful with my time. Pricing was very fair and even better than the competitors. I was very pleased and happy with my experience.

Tony answered the phone when I called to get a price quote. Right off the gate he was very helpful and I felt like he was trying to get me the best deal possible. I really appreciated that since other companies outright hid certain deals from me until specifically brought them up. Tony was very clear and patient explaining the coverage and process to me as well. That call earned my business on the spot. Great first impression.

I initially was not going to call before purchasing, but I am very thankful I did. The customer service representative helped me out tremendously and answered all the questions I had. I had to begin looking for new home warranty options as my previous one had a price increase that I am unable to afford (went up almost $200). Looking at the coverage Select Home Warranty provides for a reasonable price, I decided this could be a good option, and then after speaking with the customer service representative, I knew this was going to be the best option.

I was able to speak to Tony and he was very helpful and was able to answer all my questions. He was very responsive and provided great offers. I did not have to wait to the next day for him to reply to my emails. I am looking forward to work with this company it offered much more coverage than the other company I was with.

Stove was not working, and the representative was very professional and helpful. He found my account when I couldn't find the account number with my address and phone number. He left a confirmation number and informed me of the process. It was very easy to file the claim.

I talk to Tony about home warranty and he explain about Select Home Warranty policy and I ask some question and he answer all my question about select home warranty policy. Tony explain about multi-year policy and discount on policy if I buy more than 1 year.

Select salesman is very capable and knowledgeable. Service not quite as good--customer service tends to be stiff and not responsive. They try to find reasons not to pay. Had to call multiple times to get contact person changed and for AC repair which I ultimately paid out of pocket. Pricing very good.

I called to get more information about the Warranty program. I spoke to CSR Lucas. Lucas was great to talk to, he explained the Warranty in great detail. I appreciate all his help in this process. Calling in I learned a lot. Thank you.

Low service fee to diagnose and work on the issue. Hassle free. The process was painless and a local contractor contacted me immediately to coordinate the repair. Great customer service as well and were available late at night to process the claim.

I got on the call with the agent to see what options were available. This was my first call of my shopping list for home insurance. Agent was not forcing me off buying anything, was very helpful in providing the information, which ultimately helped me in making my decision and going with the policy.

This was great customer service. Have not used the service yet but it sounds like a great deal. I will need to wait and see what this contract does for me. The incentive to sign up far exceeded not to. I cannot say enough about this service.

I completed the online request for a quote and within 5 minutes I received a call from Fred L. who greeted me and wanted to know why I was interrelated and what he could do to help. After a brief conversation we purchased a 6 year contract with Select Home Warranty. They were also a recommendation from a family member who has used their service and highly recommended them. I can rest easy knowing that my home and the major components and appliances are covered should anything happen.

Warning - Do not use Select Home Warranty - They will not cover your appliance failure costs, and they will be very difficult to work with. My story: Purchased a 6-year-old home, and as a part of the transaction negotiated a Home Warranty to be included, paid for by the seller. The seller provided us with "Platinum Care" one year Home warranty which the Select Home Warranty marketed as a "shield your wallet" product. Platinum care is the highest level of coverage sold by Select Home Warranty.

3 years into a 5 year contract with Select Home Warranty, they are yet to successfully service or bring resolution to ANY claim. They continue to lie and misrepresent service offerings and are not operating in good faith regarding fulfilling their commitments per the policy contract. Current claim in process claim filed on Sept. 12, 2022 for a non-functional clothes washer. First contractor assigned to repair the clothes washer was a garage door repair company, who would not take the claim, and took over a week until SHW finally assigned a new contractor. I upheld my end of the contract and confirmed a service time, provided access to the premise and laundry unit located within 12 feet of an exterior door on the first floor, and diagnostic was completed on Sept 28th, 16 days after claim submission.

I am not going to provide my opinions; I will just let the facts speak for themselves. 8/24/2022 I renewed my Select Home Warranty (SHW) for 5 years. 8/31/2022 I submitted a claim using the online form to repair my drier. 9/1/2022 SHW sent me an email that they had no available techs and that I could book my own, but they would still search for available techs for my drier. 9/5/2022 I contacted SHW to say that I did not want the “schedule it myself.” My claim was noted that I want an SHW tech, it did not matter how far out that schedule was. I received an e-mail same day advising that they are searching for a tech. 9/6/2022 I received a second form email advising that they will continue to search. Later, I received a second form email from SHW advising that they could not find a tech and I could schedule my own service. SHW was previously advised I did not want to use this option.

I signed-up for a warranty service June 20, 2022. On the very first claim I made I was told there was nobody to provide a service in my area. I had repeatedly asked the agent who sold me the policy if they covered my area. He assured me they did. He also told me I had coverage that I found out later that I didn't have in the policy.

If you own a rather new home and/or one with some new items realize that ANYTHING with an existing manufacturers warranty will be excluded from coverage. Your manufacturer might provide a part to you from another source but not the labor. These folks will pay NOTHING; no parts no labor. You are much better to own an old home with no warranties in play which would be more risk to them but they sell policies based on coverage type not age of home. Also realize that if they offer you a 75.00 visit fee that in today's world they will probably not find a provider who will come for 75.00 and a day or two after making your claim they will send you an email asking you to find a provider. What a rip off.

I called for plumbing service and they would will not approve the repairs for snaking out my plumbing issue. They took my payments every month and failed to provide services when I needed them the most. They made me wait for a response for 4 weeks just to tell me they will not approve the service amount requested by the plumbing company to snake out my drains.

I had a plumbing block and I was unable to use my washer, shower/bath, or toilet. When a claim is filed you are informed by Select Home Warranty that you will be contacted when a company that provides the services you need is assigned. However, I repeatedly kept getting the same email indicating due to the fact service technicians were backed up. After many phone calls, I'm convinced there are no service technicians. It further explained that I could find my own service provider, get an estimate, get per-approval from the provider I used, and then I must pay for the services in total, submit a claim for reimbursement, and when all approved they'll reimburse me for my costs within 30-days. So if the cost is (example) $1,298.00. I would have that amount out of my bank for up to 30 days.

Claim #: ** / Date Filed on Website: Sunday, September 4, 2022. at approx 04:00 hr. The SHW claims department responded to my claim via email on Monday, Sept 5, 2022.

Sept 9, 2022. When I signed with Select Home Warranty several months ago, the guy assured me that the policy covered maintenance. About six months or so later, I called them to have someone do maintenance on my AC. The answer they gave was that they do not cover that, so naturally I decided to close and cancel my policy the next day. The nightmare began when I called to cancel, they kept putting me on hold, transferring me, and leaving me on hold for a significant amount of time that seemed forever never to return. I had to call more than five times because the holding time was so long and I work from home.

This company is a fraud as others have stated. They don't warranty any of the major A/C Components. I had the Executive VIP membership and I got hit with a $4700 A/C bill at my house and this company DID NOT warranty any of the work. They wiggled around the terminology in the plan so they didn't have to pay. My service technician told me this company is a fraud and will never approve any service work more than $250. And he was right. Get your money back IF you can.

A plumber is needed to fix a pipe in the bathroom upstairs. Someone was home all day Friday Sept 02 and no one came to the door. We also rolled back the camera & no one showed up. Awaiting another plumber to reschedule to come out.