Select Home Warranty Reviews

If this is your first choice for a home warranty company, run for the hills. I almost had my 3rd heart attack just trying to cancel my policy. I had to close my bank account just to get rid of them. If you cancel they will do everything in their power to make you keep it. I mean everything. By the time I got it cancelled I was so upset I wanted to kick in the wall. Having a warranty is great, but if you find the right one. I am glad I only had to file 2 claims, the first they did send a check but I had to pay for my garbage disposal and pay to have it put in. You know the old adage, it is too old. I then had to buy a new air conditioner because they denied the claim to fix the compressor. I did not want them to replace my AC, just fix it. At the end of the day, I cannot afford to pay for both. So all I can say, is if you want to use this company, you will never be able to cancel it. They were relentless.

Select Home Warranty will do everything to deny any claim. You will waste your monthly payment for what they cover because they don't want to pay out anything. Its a monthly payment, BUT if cancel they charge $75 to cancel? If you buy a home with older units like Central Air or Furnace and get their package they won't replace or repair anything if it goes out in 2 years down the road because their clause asks for 3 yrs of service checkups. Their customer service is out of country, can hardly understand them, their call in line is burdensome, don't understand the real issue and callbacks and requests for more info is a joke, you do all their work!. EXAMPLE: called for repair they said they would get a technician out (it was the AC unit) hot all summer...waited for two days, get an email saying, "We can't find anyone," so I was to go get a technician...It was hot...No technicians available for about two weeks.

This company needs to be investigated for improper practices. They are quick to take your money and you’ll feel like you’re getting a great deal. What they don’t tell you is their “contractors” all have terrible ratings. I’ve had contractors just not show up and Select doesn’t care. I’ve told them I don’t want to be assigned those companies again yet they will be assigned as the first company again. I legitimately think this company is a scam. Please investigate this company before they continue to rip off customers.

Your service is extremely disappointing! I've been dealing with a broken washing machine for almost a month now. After the second technician came to my house (the first one lost my information), I was told that the cost to repair it exceeds the value of the washer. What's the point of having a warranty service if they can't actually help? I paid $65 just to have a technician tell me it can't be fixed, and now they're only offering $175 to replace it. There's no way I can buy a new washer for $175. Thanks for nothing! I will be canceling my five-year contract and moving to another warranty company, one that can actually help.

My experience with Select Home Warranty has been anywhere from exasperating to stressful to anger producing. I paid in advance for three years and stayed for seven months. I just canceled today and am to receive a refund for less than half of that payment - in 4-6 week!. They pride themselves on their low co-payments but, you need to read the fine print on their contract. They DO NOT pay for any installation costs! I missed this in the contract because it was buried in between many other things they don't pay for. Seems to be it should have been its own line item! As a result, it covers very little of the cost of a truly broken item.

I purchased Select Home Warranty last year. In the last 12 months I have submitted 3 claims to this company and all the results have been “regular maintenance” OR “the leak is not within the dwelling.” They send out awful technicians who don’t do their due diligence. They return the findings back to the company without even trying to diagnose the problem and then of course select home warranty rejects the claim. The plumber said my leak was under my house, I called and got a second option after Select said they wouldn’t pay and wouldn’t you know it was literally in the kitchen cabinet under the sink. So $1100 out of pocket dollars later I learned to just save the money I would use purchasing a home warranty and put that towards my next catastrophe. This company is the absolute worst, they have awful customer service and the technician companies they send out are sub par. Just save your time and money.

Select Home Warranty is a scam. First, they have wrong address on my account since the very start of this contract (April 2024). I've asked them to update this at least 5 times and all I get is, "We've escalated it and it should be changed in a few days." Second, you never see any details from the technician who comes out for the claim. This last claim I entered twice before I got a response from Select Home Warranty. The technician came, looked at the claim, took a few notes and left. I had to call him and Select Home Warranty 2 days later to find out the status of my claim. I finally get an email back stating my appliance can't be fixed and they will pay-out $125 after I submit a receipt for the replacement and installation.

We signed on with Select Home Warranty in August of 2023. We have since then tried 3 different times to have a tech come to our home. They have given us fake companies. The phone numbers do not work for the companies provided, the addresses for the companies are either an empty lot or they do not even have a business address. The phone numbers for these companies are fake, one says to text only and the other rings and goes nowhere not even a voicemail. In addition, they will tell you the technicians in your area are “tied up” and cannot service you. We were told to find our own people but after finding out they too are terrible with paying claims we avoided that as we know our tech would never get paid. I’d also make note that they have had multiple lawsuits since 2020 and they have not paid any of their judgments.

When my oven had issues with pre heating I filed a claim. They sent a technician out promptly and I paid him my 75.00 deductible. He submitted to Select his recommendation. Select approved the part but not the labor. This is when their technician ghosted me. We waited over a month contacting both the technician and Select weekly for updates. Finally Select offered me 300.00 (cost of the part). They would not reimburse me the deductible nor make any other concession. Considering I was without an oven for over a month I was not impressed with their customer service.

The manager contacted me and they paid the claim! I received a check yesterday minus the 60$ deductable. THANK YOU SELECT HOME WARRANTY.

Your company is an scam. I have submitted 2 claims. One was for my AC and you did not cover, the technician was rude. The second one was for an electrical issue in my kitchen. The technician from Alpha Plus who said Select Home did not cover the repair and I ended paying $268 dollars. When the technician told me I had to pay all that I called the company and asked to speak with a supervisor and was told the supervisor was busy and was going to call me in 30 mins. I had to pay to the technician and 2 hours after I paid I received a call from Select home stating they approved my claim. They said it was going to take one to 2 bussiness days to reimburse my money but today I got a call stating it is going to take 3 weeks. These company is an scam and I am going to report them and probably sue if they do not return my money this week. Please stay away from them.

This company has greatly disappointed me Both times I have tried to use them. A waste of money. I am a Realtor and will Not ever recommend them. They are chiselers. Did not cover my Garage door Spring. Only offered me $200 to replace Refrigerator or repair when bid was $280 + $75.

My experience with Select Home Warranty was horrible. They’re unresponsive, difficult to understand, don’t return phone calls and stonewall on claims. In the end they don’t honor claims. Total waste of money.

Updated on 08/03/2024: This company is awful. I am entitled to a refund of $70.00 which they refuse to give me. I do not see how companies can get away with this.

They are definitely not honest. From the start the contract does not have any sequence or grouping of service for a product . So it’s easy to miss that refrigerator does not cover the ice maker. In which the sales rep lied. And nowhere when you sign up does it state it’s an extra. Fast forward I needed the service 7-8 months later. Come to find out they pretty much tell me I don’t have coverage. So I argued about it and paid the thinking it was handled about 145.00. So they did send a technician, paid my deductible plus another 90 bucks. Technician arrives to inspect. Says he has to order the part. Comes back a week later once an Amazon box is delivered. He is surprised they don’t send an entire kit as he quested moves. Forward anyway and says he fixed it. 2 months later same issue.

The warranty I purchased was mis-represented to us by the sales person. It was sold to us that if a major appliance was not able to be repaired, that it would be replace with a like kind unit. When we made our first claim, it was then explained to us, the appliance would be replaced at cost less its depreciation. So when it came to replace an AC unit, they were going to give us $600 towards a $7300 unit. Although it was told to us any large appliance would be replaced with like kind, the contract fine print outlines it differently. When I spoke to the sales rep (Greg T) he said he would check into it and get back to me. Five days later, 3 voice messages and 4 emails later, still no return call from Greg T. I did speak to another employee that immediately showed me the contract fine print. At the best, it was a sales rep who did not know his product. At its worse, it was blatant lying to close a sale. Either way, not a company I would recommend doing business with.

This is a scam. Don't waste your money. When the policy went into effect, tried to file 2 different claims and both times they were denied. Always for a reason that's buried deep in the details of the agreement. My refrigerator wasn't working so I filed a claim. The technician said a new compressor was needed. The refrigerator section of the policy says compressors ARE covered. Select denied the claim because the technician said that refrigerant was needed to complete the repair and refrigerant is not covered so the entire claim was denied.

When signing up for this service, the consumer is misinformed about the costs that the consumer may incur due to a service call. They have poor customer service with representatives that read from a script and have no empathy and are not listening to your concerns. They charge a cancelation fee (which is not disclosed at sign up) and threaten to not reimburse your previously approved claim if you cancel. I would not recommend this company to anyone.

Select policy states that it covers Roof leaks. But they do not cover every cause of a roof leak I can think of...this has also been true of my water heater issues. Their list of "covered items" is extreme misrepresentation: "This Agreement does NOT cover the following list of modules, components and parts relating to roof leaks: (i) patios; (ii) porches, (iii) decks; (iv) metal roofs; (v) foam roofs; (vi) shingles; (vii) cemwood shakes; (viii) cracked and/or missing material; (ix) tiles; (x) tar and gravel; (xi) flat or built-up roofs; (xii) structural leaks; (xiii) asphalt; (xiv) gutters; (xv) downspouts; (xvi) skylights; (xvii) flashing; (xviii) patio covers; (xix) solar components; (xx) attic vents; (xxi) roof jacks; (xxii) satellite components; (xxiii) antennae; and (xxiv) chimney components."

These people are "the worst", our AC went out and we called three different times. The first time the guy told us that all their techs are busy and if we wanted to, we could get our own techs out to diagnose. We had to wait another day and got them out here. Simple capacitor and freon and we called the approval department and was on hold forever. The AC people were on the phone for an hour with this customer service and he said. "Let's go to the approval department." Was on hold for even longer and then he told us they were closed and there was no way to get an approval today. We had family and little kids so I paid them to fix it....$600. (Holiday service call weekend). Was told to call back first thing Monday morning for approval and reimbursement. They could not answer me on Monday. Tuesday same thing....

I made several attempts to submit claims and each time they find a reason why my claims are not eligible for approval. They did make one when my AC went out, however, the part that the technician from Carlo Air in Phoenix, AZ installed caused the unit to start making a loud noise that can be heard down the street! They would not come back out to fix it and said I had to go through the warranty company again. I did that and the new technician said they installed it incorrectly. The warranty company said they would not fix it because the unit is working and they don't cover "loud noises" caused by the faulty part that was installed. That is absolutely ridiculous!! When I tried to cancel they would not refund my money because the amount to be refunded was less than my claim that they paid. So you get penalized for using the warranty. DO NOT use this company!! (Currently receiving legal advice....)

I have 3 properties covered by SHW. 1st Property I paid a premium of $2,000.00 for the first 3 years and renewed for another 6 years under a promotion for $2,250.00. A total of $4,250.00. I recently filed a claim on 07/03/24 for AC cooling repair, this is during the heatwave were the temperature that exceeded 110 degrees. I submitted my invoice of $750.00 for reimbursement, SHW came back with a pathetic amount of $15.00 reimbursement!!! UNACCEPTABLE!!!~ My 2nd property I paid a premium of $2,250.00 and $550.00 for the 3rd property which I did not renew due to the obvious reason. Overall, I gave my business totaling $7,050.00 to a company that treats their client with insult giving $15.00 reimbursement on the most crucial time you need them.

I purchased a policy from Select Home Warranty to get coverage for my major appliances. I asked if the age of the appliances matters and I was told it does not. I needed a repair for my AC unit but I was only offered $150 to cover the cost since I couldn’t provide any maintenance record since we just moved into the home. I wasn’t informed about that when I was getting the policy. I decided to cancel and I was charged for cancellation fee and I also wasn’t informed about that. I was just told that you have 30days if you change your mind you get your money back then after that it is month-to-month and you can cancel any time. But never did he mention that there’s a cancellation fee. All they care is for you to sign up and you stay past 30 days and then you pay them again. I wasted months of policy premium, a service call fee and a cancellation fee.. Over $200 just went to the drain. It’s a scam.

I rarely put reviews but now I burned so bad that I can not allow this to happen to anybody else. Do not trust this company, they are rip off. They are theft. Especially do not trust Ryan **. He's a Liar, he's the one who sold the policy to me. Last year I got home warranty from this company for my condo. At the beginning my water heater broke and they didn't fix it. They said it was outside of the time coverage and my insurance didn't like in yet. I had to pay $200 to get it fixed. In May/2024 my Microwave broke and again they did not fix it. They said we just pay $95 for the re-imbursement. I had to go buy exact same brand and model and pay almost $300. Now my heater broke again and they said they just pay $50 for the parts not the installation. So I have to pay for installations and everything else. Please do not risk it at all, they are the worse...

I submitted a plumbing issue with Select Home Warranty. On 2 occasions they could not provide me with a plumber. I found my own plumber after calling several. None of the plumbers would speak with Select Home Warranty as they indicated the company would not cover any issues. Their advice was to not waste my time with them. They were correct. I believe Select Home Warranty is not an honest company and they have no intention of sending a service professional to your home. Do Not sign up with them!

In the very fine print, Select states they do not cover installation, which is often the majority of the cost for many home repairs. The odds you save money with this are very low. In my case I submitted a claim to their online portal, after 10 days of no contact I called them. I was told verbally that they would only cover some of the cost of the replacement, and not installation.

THIS COMPANY IS A SCAM! Do not buy a policy from them. They do everything in their power to deny claims, They create their own diagnosis that is something that is not covered even though the technician provided a different diagnosis. We have not had AC for two months dealing with the incompetence of this company. They assign technicians that never show and have terrible reviews online. They denied my claim even though the technician and I had a three way call and confirmed the diagnosis that the compressor needed to be replaced and it was NOT a freon leak, I received a denial the next day stating it was due to a freon leak. I call and call and get the run around over and over. They are a scam and I am reporting them and possibly filing a suit against them. Vote.

Stay away from this Company SELECT HOME WARRANTY. They are liars and they not trust worthy, They get you in then when you file a claim they turned to monsters, They only interested in getting your money and they do not fix anything, I file a claim recently for a cost of $90 dollars part for my cooktop and they denied that, They always have some kind of excuse not to pay, On top of that they only deal with cheap technicians and nonprofessional people which only interested in getting the service fee, Very bad experience, Save your hard working money and do not sign with SELECT or trust what the sales guy said, Bunch of CON ARTISTS and they not suppose to conduct business and lie to the public, I am also going to report them to BBB.

I believe I got the best deal possible. The agent was very helpful and professional. He gave me a great price. If you’re a senior over 62, you even get a better deal! Try them. I got the one year special. I haven’t had a claim yet, when I do I will update my review!!

Do not use this company they claim to be a top home warranty company. I purchased the platinum policy for 3 years. I tried to open a claim for my dishwasher. I get an email the next day to call them. I tried calling multiple time over the next three days. All I got was hold music for ten minutes. Then I use the promt to have a call back that never happened. I finally get through four days later and they tell me they cannot find a technician. So they told me to find one in my own! I told them that I'm paying them to find a technician. I ask to talk to a supervisor. They were supposed to call never happened.

Poor communication. Slow on response times. Will not listen to reason when discussing an issue. Had an AC leak (I know that leaks are not covered). They stated it was a condensation leak immediately without sending out a technician to diagnose even though the leak was coming from inside the main unit and not the condenser coils. All I wanted was a tech to diagnose the issue and if it was a condensation leak I would pay. They would not even send out a technician. Another note is that this company is supposed to be based in New Jersey. The call center is based in India and trying to contact them over the phone is extremely difficult.

He went back to his office, he put in the claim and Select warranty denied my claim. The amount to fix my dishwasher was $295. The reason for them to deny my claim is my dishwasher was more than five years old, so they told me they would send me $175 towards having my dishwasher fixed, The cost of fixing my dishwasher was $295. So to save a hundred and twenty dollars, they denied my claim. Then I was told I have to get my dishwasher fixed first and then send them the receipt, and then they would mail me the $175 So after dealing with that issue, I decided to cancel my Home warranty policy with them.

This company is horrible. Had someone come out for my hvac system. They came out on the 21st on June. Couldn't fix it and never sent in diagnostic report. I called Select Home Warranty 5x waiting days in between. They gave me the same run around that the technician didn't give them the diagnostic report. One would think after the 1st even 2nd call in that they would help. Nope, nothing. Finally they say they are sending someone from another company. This company called me to let me know that they do not service my area and that select said that didn't have anyone if they can go. That guy (outside contractor) was nice but pretty much said it's out of the way. So after just shy of a month from the original technician I called to cancel (today).

Select Home Warranty is a joke. Do not waste your money. They make a lot of promises that they will not keep. They will drag things out and will not repair what they say they will. The repairman wouldn't fix my unit because he hadn't been paid in months. They left me in negative temperatures for 2 months then turned down my repair even with maintenance records.

I am stunned at how awful my experience has been. I have a had a home warranty for over 8 years. I had to switch to Select as the one I had been on was merging with another company and would have different coverage. My washer went out and I submitted a claim. The tech came out and said it was almost the same cost to buy a new one as to fix so he was going to say it needed to be replaced. My washer is a may tag 4.6 capacity. I love my washing machine. So I looked at my policy and it said it would give us the cost to replace what I have. I looked up my current model washing machine and $300.00 was the value listed. So with that in mind we went and purchased a new washer that was on sale. It was $699 so it would not be terrible with 300 of it being covered.

I have a 11 year old KitchenAid wall double oven ($2,800 purchase price) that has control board issues. I was told the cost to repair was more than the oven’s depreciated value warranted. Was offered $100 and told to get it repaired then they would send the $100.

Avoid Select Home Warranty! My experience was a nightmare. It took over a month to fix my A/C, and even then, the claim is still under review and not resolved yet.

This is one of the worst companies to deal with. I have been with them for a couple of years, once I bought my home in 2023 and paid for a new policy being a platinum member their most expensive plan, only to realize when you need something fixed it's capped at 500.00 for appliances. I have been trying to get my dryer fixed since the middle of june 2024. It's now 17 july 2024 and it's still not fixed. Their call centers are in India, and Philippines trying to understand them and to get things done correctly has been a nightmare. All I can say is do not do business with them. You will regret it. I have an open claim with the BBB. That's the only way to get a hold of a supervisor to try to assist with any issues, even when we came to a resolution for my dryer that the claim is good to go, the repair person calls me and tells me my claim is revoked. I have canceled my plan with them and will never do business with them again.

Last Saturday, I reported an issue with my electricity, but no one contacted me or provided an update. When I followed up, they said they couldn't find a technician and advised me to find one myself and send them an invoice for reimbursement. I don't trust this system and am unsure if they will reimburse the full amount. I didn't expect the home warranty system to be so slow. I'm very disappointed and now need to hire a technician on my own.

Worst home warranty I have ever dealt with. Denied claims, lowball reimbursements, long wait times. I got this to reduce headache. I still needed up having to take care of every problem, with the additional headache of dealing with these crooks.

Scam, no other way to put it. Had no heat in February, called to make a claim and I was told we don't have anyone in your area. Was told I could have someone of my choice come out and look but they would only cover $100 after a week of heating the house with space heaters so I did not have pipes freeze. An emergency service call is a minimum of $250. I had a service tech come inspect and the heating system is gone. Well in July after submitting repair estimates, they stated that my boiler has a freon leak which is not covered. A boiler doesn't have freon. Buyer beware. The fine print on the contract will tell you it's a scam...they cover nothing!

Select Hone Warranty company is not able to complete the service requests for more than 2 months. It’s very unprofessional way to handle customers. My AC fan motor replacement is pending for more than 2 months now without any ETA to resolve.

Updated on 08/17/2024: I received a call from the company regarding the reviews. They informed me that nothing will change concerning the repairs or any further support as a result of the review. It seems they don't even care about their customers or such reviews, despite having paid for the warranty service. This feels like a complete scam.

I put my first claim in and after 15 days I received a response from the claim dept. My AC's compressor gone bad and Select Home Insurance reimbursed me for $150 after countless phone call which was the max value. I have to pay for all the repair cost on top of a flat claim fee. I found this out after paying them for 16 months with not even one service claim. For the stress you had gone through, not worth a dime of the service.

Very dissatisfied with the company and the promises of satisfaction. Spoke to an agent regarding renewal price. He promised to give me a discount on the cost. It took me and my credit card company three months to get the reduction off my credit card to get the promised discount. Every time I called company regarding this, I was promised someone would get back to me and this went on repeatedly, until I got my bank involved with this company.

Select Home Warranty is a scam and they will never process your claim nor provide you support. All issues you raise at the end of claim processing becomes your responsibility. They had made me and two little kids stay in a house with no AC for 72 hrs at -90 degrees inside the house. The fine prints will be updated to their convenience every six months and steal your money by denying most of your claims. Don’t trust their approval % provided while signing up. It’s a scam to lure you in.

I was disappointed at first with my first phone call. I called back to file a complaint. They took my complain and came back with an offer for my coverage. It was handled by Mr. ** and he was much more professional and not aggressive. Thank you. Thuy

Select Home warranty is a scam company. I bought this last year and so far all the claims they were failed to do anything. They take so mush time to respond (20-25 days). By the time due to our family needs we have to take action our self. My refrigerator is not working since last 20 days and they are giving round and round. They always says, "Supervisor will call you in 1-2 hours" but no one calls. I am looking for a consumer court where I can report this company and need to take action. Same issue happened with my Dish washer 3 months back. If this company is treating customer like this then why people should buy the Home warranties.

This company is a complete scam. I filed a claim in the summer of 2023 for my central A/C. I waited a few days but never heard from them. Then I called them to follow-up on the claim. They told me that they don’t have a technician that they can send out and recommended that I get my own technician. I told them that I would like to wait for their technician. I waited another week, but no news from them. Finally, I got a technician on my own. Cost me $200 labor plus a new thermostat.

I had home warranty policy from Select Home Warranty, and I recently requested a service to check on my home air conditioning. I was scheduled with a technician who seems to be an independent contractor. He scheduled a visit, but two days before the visit, he called and told me that he can come earlier if I pay in cash. Since I didn’t have cash with me that day, he refused to come. He came few days later and asked me to pay upfront to look at the issue. After discussing the issue with Select Home, the technician told me that the warranty doesn’t cover some aspect of the work, but he didn’t do anything else. The worst part is that I didn’t get any support from the customer service.

We got a contract with Select Home Warranty for 7 years. But after 1st year things got out of control. We had a Heater problem, we paid our $65 deductible and we had to pay the parts, $700. Another incident, we told them our plumbing is backing out in the house, we need somebody urgent. We waited 7 days for someone to show up, but by then we fix it ourselves. We had AC problem, they said that they only cover one AC unit. Another incident, we had our ceiling damage and we ask for a plumber urgent, they said that they are very busy, to go on our own and then send them the claim. I sent pictures, the invoice and at the end they said they didn't authorized it. I wouldn't recommend dealing with them. All the calls go to India and they just send you from one area to another and ask for so much info and nothing gets resolved at the end.

If I could give negative stars, I would. DO NOT RECOMMEND. They are a lobster trap - easy to get in, impossible to get out. Super nice reps to sign up, terrible reps and service if you ever have to file and follow-up on a claim. Signed up in May 2023. Hot water heater died in February 2024, and it took them more than 3 weeks to find a contractor to come look at it. The first contractor repeatedly did no-call-no-shows and would lose my case in their system.

This company is a total scam. Thousands of negative reviews should alert you to stay away. Check out Better Business Bureau (BBB) on them.. I have dealt with them several times and each time they scammed me. They find multiple ways to decline your claim. Once our refrigerator ice maker broke. They told me the warranty does not cover the ice maker. Charged me additional $120 to cover the repair. Another the oven in our GE microwave/oven needed a board replacement. They told me the oven is worth $150 now and not worth fixing. So, they gave me $150 and said do whatever you like. I paid out of pocket to fix the oven. A two months later the microwave broke and it was not covered because they had already paid $150 for the price of the unit.

This is by far the worst home warranty company I've ever dealt with. Have their top of the line plan, with roof coverage. They are telling me that they only cover the roof over ROOMS of the house! The garage is pouring water when it rains but that's not covered! Don't waste your time with this company, too many legit good ones to choose from! They replied to my claim by telling me that plumbing isn't covered outside the home....it's a roof leak, and there is zero plumbing involved! Even called to verify they were understanding, no matter... Roof has to be over a room.

Let's say what they tell you on phone while selling you the policy is way different on what you get when you submit a claim. Will give you couple of examples. 1) When I signed up for their policy, their rep mentioned that they will fix it (NO QUESTIONS Asked) as long as it is after the "waiting period" of 30 days and you pay the service call (Total Lies). 2) I had their policy for almost a year with no claims. Air condition blowing warm air, called and scheduled appointment, technician shows up hours late (after I made multiple calls to see where he is at). 3) He diagnosed the air condition and mention need Freon and capacitor but he can't replace it since need SHW approvals and he will submit report today for approvals. 4) Took me approx. 7-10 calls and week in delay getting the report. And here comes the fun.

Wouldn't recommend to my worst enemy. Our plumbing stopped up and sewage started backing up into our basement. They left us high and dry in an uninhabitable home. I'm 9 months pregnant and living in a hotel at my own expense because they decided to wait a few days to send someone out - as if plumbers with weekend hours don't exist. I could go into labor any day now and have no home to return to with a newborn because it's flooded with literal crap and this company won't help us. If you value your health or your children's lives, don't ever give this company a dime. They'll leave you to pee in your backyard like a dog and shower with your garden hose rather than send someone on a weekend.

Select Home Warranty is great until you put your first claim and then you find out their sevice is a joke, actually there is no service, you almost have to pay for all the repair cost on top of a flat claim fee. I found this out after paying them for 18 months with not even one service claim and when after 18 months, I put my first claim (and it was for a very simple and cheap repair) they told me they just pay for parts (that was less than $ 10 and I have to pay for labor cost $175).

Select Home Warranty operates on the model of taking your money while providing as little value as possible. They will attempt to get out of every repair, they will use cheap, unresponsive contractors, their staff is trained to try and keep you locked into your policy, and they will back it all up with offshore support. I've had a policy for 4+ years and I can't think of any claims that either weren't flat-out denied or weren't a complete struggle.

I was able to resolve this with the company and they paid out the $500 listed in the policy document.

Worst home warranty company ever. It took them over a week to review the claim for a new pool pump. Now my pool is green and they are only covering $400 of the repairs which will take them 30 days to issue.

Select Home Warranty either cannot get a technician out to you or denies the claim. I have had the plan for several years (paid in full; which was a mistake). During the past few years, I have had five claims, which resulted in two technician no shows, two denials, and one resolution where I had to pay more than my contracted service fee for the repair. Customer Service staff is very polite and apologetic; however, they do not resolve the issues. They “will try to call the technician” when they do not show up for an appointment but usually, “cannot reach them.” Not surprising, I couldn’t either. You are then told they will get another technician; which doesn’t happen.

Since March I have a claim that was described by the tech on site. Select changed his wording so they would not have to pay. Then I had a dishwasher claim and the tech explained the issue so Select has stated it will not pay for labor. Only parts. Now I have claim for my dishwasher and it has been 2 weeks and no has called me about anyone coming out to check it. I have read their contract and nowhere does it state labor is or not covered. The AC unit I can’t find anywhere in contract that the expansion valve is or not covered. I have called numerous times and was promised things like the labor would be covered for the washer. I have tried to cancel but they won’t cancel. Even the contract says I could. They can never speak English putting us in such a position that is not acceptable. DO NOT DO business with these crooks. STAY AWAY.

Select Home Warranty does not cover most of the equipment nor emergency. The policy document is creatively written to avoid most of the costs when one submits a claim. The policy covers some electrical parts which are low cost and rest fix and equipment is to be paid by the customers. My neighbors and friends have better experience with American Shield Home Warranty OR I would prefer local contractors or direct support from suppliers such as PSEG.

Very very upset!!!! I have called over and over and over again for my shower issue and all I get is runarounds. I’m not a basketball. I’m not satisfied with the customer service. I can’t even talk to a supervisor. They won’t do anything other than say they will "escalate". 2 weeks now. They keep saying they will escalate!!! Is this what I’m paying for? To just have to spend my time calling and calling and get no help?

Poor customer service. They don't care for the customer and are all outsourced. They sent a roof contractor to my house that was afraid of heights and wouldn't get on the roof. Looked like he was on some kind of substance. That is the quality of the contractors they get for you. And they only give you bare minimum to replace many items. And be ready to wait 3-5 days for an HVAC Tech to come out if it fails in the summer. And you better have 3 years of "annual inspections" or you will get little to no reimbursement. READ ALL THE SMALL PRINT. You might break even if lucky but with lots of headache. Not recommended at all.

I paid over $2000 for a home warranty with Select Home Warranty. My washer broke, they sent a tech out who tried to repair it. He came out several times and was not able to repair it due to parts no longer available. Select told me there was nothing they could do because the washer was too old and parts are no longer available. They said there was no value to it so I had to buy a new washing machine after 3 weeks of arguing with them about it. Then a year later my hvac broke and they said they would not replace it because it was a Freon issue and they don’t cover that. The motor also burned up and I have to pay out of pocket almost $7000 for a new hvac. This warranty is a joke and a waste of money.

Horrible service! I paid for a Platinum plan with additional options. When I called about a leak somewhere in my pool, without even a service visit I got an email saying it was determined that I had a leak in my equipment and I wasn't covered. The email then said "The next step would be to contact the technician assigned to complete the repair." but no information on who that was! Then it said "Should you have any questions please call 855-267-3532 prompt 5." Well there is no option to choose prompt 5! Okay, so I try to speak to a representative and there's a minimum 10 minute wait so I called later and the same message but I was given an option to keep my place in line and receive a call back. Well six hours later and no call back. The quality of service is shameful from no visit to wrong information to no return call!!!

Select Warranty is a scam. Don't be fooled by their ads. Our oven went out and the control panel was warped and hard to read. Plus the knobs popped off. They did not respond to our claim at first. Then told me they would not send out a serviceman and that I should hire my own but that I must get their approval before he could do any repairs. I filed my claim on May 17. After requesting more and more information, estimated cost of repair, diagnoses, and pictures, they denied my claim today June 25 - more than a month later. Again, don't waste your money or your time dealing with them. Their motto must be delay, delay, delay, then deny. I have filed previous claims and the response was equally completely unsatisfactory as well.

After speaking with the sales rep on the phone we decided to go with Select Home Warranty. The salesman promises the world only to have a lot of what they said to be more on the shady side. This is covered that is covered it can be replaced if broken. Only to find out it is not the whole truth. Buyer beware. A repair even has it limitations with this so-called warranty.

They refused to help me with a broken furnace and they refuse to help me with the broken microwave. Select Home Warranty it's a complete scam of fraud and corrupt. You can't understand the people on the phone and they give you the runaround. It is disgusting and appalling. They're so wicked.

Called to report a 5/20 Washer, Tech called and never showed up. Call #Warranty to let them know what happened. They reached out to Tech gave excuses rescheduled and the tech never showed. I called the warranty company again they wanted to contact the same company. I asked him for another company. They still did not refer me to another company and still gave me the same company I was willing to work with them and he still didn’t show up again! I called Select Home Warranty company again to let them know that the product was not fixed. The tech never came out. For the fourth time. Now it is three weeks later nothing has been done. The tech never showed up. The Warranty company was still saying the same thing to work with this company and they have no control over their service providers. They still didn’t give me another provider. They’re still wanted me to work with the same RC home maintenance company..

Would give a zero star if I could. Only stayed with this company 6 months. Had a minor repair and they were supposed to pay but didn’t. They have very bad customer service and they don’t do what they say.

I have a Home Warranty of America plan. When I attempt to submit a claim on the phone I am left faced with automatic selections that do not have an option to contact a human. After several attempts the voice prompts became frustrating.

I would leave zero stars if I could. Having SHW is like having no insurance at all. Every time I have a claim these guys find a way to slither out of it. Everyone I talk to is in India and I can barely understand them. Don't waste your money!

We purchased what we thought was an excellent home warranty for 5 years due to the great discount for multiple years. ($1655 for 5 yr). We had a claim for our refrigerator and we were told, "We will not replace it but give you $250 for a new one during the 2nd year of the warranty," we refused and bought a new refrigerator. The 3rd year this year our septic tank pump went out. After 48hrs Select sent a Contractor (nice guy but not a plumber) who is a licensed contractor for roofing not plumbing to come and take pictures of the septic pump. He came with his cellphone only with no tools or experience to remove the lid and pipes. He could not take the picture because he didn’t know how to remove the pipes to get to the pump.

Pathetic company policy and service. Don’t fall into their trap of “cheapest fee”.. with cheapest claim fee you get cheapest resolution. 1. For dishwasher fox they gave me 95$. With 65$ service fee that’s 30$??? 2. For Kitchenaid refrigerator fox they gave me 155$. So with 65$ service fee that's like getting 80$ for 5k$ fridge replacement??? How???

I was lied to and they completely fraudulently misrepresented their terms. Stated can cancel at anytime and only terms of cancellation are days on plan minus $75.00 service fee. This was a lie. Can only cancel 30 days after purchase, and if any service fee is deducted. The service was horrific. Took about a month for a technician to come out. Worthy to not in this year alone there are over 1900 complaints filed by the better business bureau against Select Home Warranty. What I have learned for many their experience is select when something broke down they provided excuses to not fix the appliance. When I complained they stated the contract which is in direct opposition to what I was told by the salesperson in signing up. so anyone who complains is told the contract gives them permission to defraud the customer.

I had one issue which was my pool pump went out. They set me up with a company, but it would have been weeks before they could get the problem fixed. Weeks without a pump in the summer which also happened to be during my son's 5th birthday pool party would not work. Especially in Phoenix the pool would have turned green with algae by then.

Biggest scam of a company. They don’t provide you with a technician that they are supposed to, they kept giving me a run around until I went ahead and got one myself, and after you get one and get the estimate approved by them, they tell you the serviced was not approved and they won’t pay. Please save your money and the hassle.

A little part of My built in Wolf Microwave was broken, Select Home Warranty required me prove of replacement which is over 2k and send me a check of $95 instead of send someone to replace the part. Select Home warranty NEVER pay, this is my 3rd times making a claim and never get pay. They always have some ridiculous nonsense reason not to pay and people who answer the phone have super strong accent, I need them repeat many times in order for me to understand what they saying. I get stuck because I paid 7 year service in full. ***STAY AWAY FROM THIS COMPANY***

Stay far away from this company. They advertise as one of the best warranty in USA but it’s all fake. My hot water tank stopped working on 6/1/24. They told me they will send a technician out to look at it. A week go by and no one showed up then they told me I can go ahead and get my own technician. I called three company. They came out, give me an estimate. From $4100-4600 to replace both tanks. I sent them the estimate. And the end of the following day they send me email saying they will only cover $200.

I had a leak under my kitchen sink. I submitted a claim but it was on a Friday so it took until Monday to get a plumber out. They quickly saw the problem and left to get new washers. I received a call back from them saying Select would not cover their labor. I was left with open pipes and an unusable kitchen sink. I called Select and had to wait over 15 minutes to get a live person. She talked so fast and her English was not understandable. But I gleamed that they only cover the diagnosis and parts. Mind you I already paid the plumber $75. Now I have to pay $175 more just to be able to use my kitchen sink. What a rip off!! Would never recommend Select.

After going through good reviews and recommendations, we opted for SELECT Home Warranty recently. However, it failed to deliver the expectations of timely response and attention for the AC repair Claim. It's almost 6+ weeks and we are still not getting proper resolution and ETA. Considering TEXAS heat, it is very difficult to manage during the hot summer days without AC. Being one of the largest Home warranty company SELECT is not able to get the part replacement and not able to provide timely updates.

I submit a claim on 5/21/24 about bathtub faucet broken. They sent a plumber with inactive CA License to me. I request a Licensed Plumber for safety reason. I didn't heard any information in a week. I had to call them, they said they will give me a response in 1-2 business day. Does that mean they don't have qualified plumber? Three weeks passed, my claim doesn't solved.

This company is a scam and their plans are fraudulent. I paid for the top plan and when my air conditioning broke down, which was the capacitor and compressor which is covered in their plans. They keep denying coverage not to mention all calls, go to India. Not the United States. This company's Is bonkers and employees should be put in prison. My next step is to contact the Better Business Bureau and find out if they offer legal. So I can shoot them not only for the plan that I paid for but also.

Do not use. I did a great amount of research before choosing Select. Unfortunately, it seems they have stacked many false reviews that are misleading to their clients. I have multiple properties, all with their own Select Home Warranty profile. With each call I make across all property claims, they find reasons to dismiss my issues. My most recent issue is a claim from Feb that was approved for a $500 payment from Select. 5 months later, they kept escalating the case to get me the funds that were approved by them through the policy for the job completed and paid for. Your money is better spent somewhere else. Your time is even better spent on anything else. Do not take this path!

7-year-old refrigerator that originally cost $3500. They are only giving us $225 to replace the refrigerator or repair the ice maker. You have a $100 deductible and that is with their premium plan. So you pay $100 to the repair guy to find out the cost, you pay $50-100 to remove the fridge and they only give you $225. So at the end of the day you only get $25. If you read the fine print they only give you up to $500 to replace a lot of the appliances and that $500 depreciates for every year. But they don’t tell you that when you buy the plan. Even the repair guy said to avoid Select.

Do not use this company. It's legal theft. They'll take your monthly fee but then when it's time to pay a claim, they don't pay. Everytime I tried to get a claim done thinking they'd change, same thing. Poor service. The technicians they send out are thieves too.

I have had Select for a few years now and every time I need to use my warranty it's like jumping through hoops. My air has been out since June 2nd, put in the claim on June 3rd, with no resolution,,, the technician came out on the 7th, went in the attic diagnosed and took pictures....do you know Select sent me an email asking for pictures. I said what pay the 75.00 Service Fee for if the the tech who dx it took pictures and did not send to them. I have called everyday 2- 3 times on some days, diff answer everytime. Bad Part About all this Is CONSUMERS are the ones Suffering when we need to get something done that we pay years and use but we have to it's a pain to get it done.

When I purchased the plan, I was told that all major appliances as well as the electrical and plumbing systems were covered. About 11 months after I purchased the plan, I filed a claim due to a crack in one of my drain pipes. The claim was denied.

From start to finish I hated dealing with SHW. First, they input my address incorrectly. It took weeks for anyone to fix it. We attempted 2 different claims which they somehow made into 3 to get more $$$ out of us. All claims were denied - there’s always a loophole. I finally had enough and called to cancel — I kid you not, I spent over half an hour on the phone being redirected then when finally connected to the “right department”, after trying to be convinced already to stay, the person I dealt with held me hostage FOREVER to continue to “convince” me to stay. He even had the nerve to mention my baby and “would I want him in the house if something went wrong”….what?! Every time I said no, this person harassed me relentlessly. I was kind the entire time but finally snapped when he tried to tell me there was a cancelation fee. Don’t bother asking for a supervisor, they’re apparently doubling as the “escalations department” too, so everyone’s a supervisor! Such a ridiculous experience, stay far far away.

Select bent itself into a pretzel to not cover my AC unit failure. I filed a claim. I paid the $75 and a tech came out and told me the evaporator coil on my system needed to be replaced. After 3 days in the Texas heat. I received an email. The email declined my claim. I thought surely this was a mistake and called follow up. The rep told me my claim was denied because of a Freon leak and they don’t cover Freon. I said well the failed part caused the leak, not the freon. After 15 minutes of apologies, she said she could help me, but couldn’t help me. So I asked to speak to supervisor. Surprise, the supervisor said the same thing. Because the Freon leaked - the part wasn’t covered. Circular logic at its best.

This is the most frustrating company I have ever dealt with. After having tried for weeks to get them to resolve my plumbing issue. I am now having to get a lawyer involved because they refuse to answer my emails, call me, or refund my money. Who wants to not be able to use their toilet for a month?

I had a contract with Select Home Warranty. Their response time was horrible and they failed to support our needed repairs on 4 of 5 claims we submitted. Make sure you read the fine print of any contract with them as they have many excuses.

This company is a SCAM. Nothing but con artists. They have a reputation for cancelling coverage and denying claims. You have been warned by a Real Estate Broker who has 30 years of experience working with Home Warranty Companies. They are cheap because they are a bait and switch. The online reviews are SCRUBBED and positive reviews are paid for. You know when WIlliam Shatner is promoting them it goes to prove WS is broke and desperate. Just as this company is desperately seeking to scam you out of your money. I have filed with the BBB which does nothing other than facilitate a platform for the company to LIE. I now know how these reviews work. You can't trust them and you must dig very hard to find NON promoted reviews that are bought and paid for.

Select Home Warranty has been the worst home warranty company I have ever worked with. I have been in property management and real estate since 2006. I have worked with several different home warranty companies and this is by far the worst experience. Steer clear of this company.

I feel like I got scammed after my first claim. I will update this review and provide additional information and details about my experience (declining service, multiple weeks of lack of information, not accessing submitted files, etc.) soon. If you are in the market and looking for home warranty, DO NOT CHOOSE THIS company.

Select Home Warranty Company is the 2nd WORST Warranty company ever! We finally canceled and if though it's time for our renewal they CHARGED US A $75 CANCELATION FEE!! This company isn't worth the monthly payment. In the past they sent out the ONLY technician they had to fix our oven. The man came out, I paid the service charge and the guy took a wire brush to a coil and called it good. I ended up buying a toaster oven. We had a ac system fail and they couldn't contact any technicians after they told me they would send the claim to the escalation department because of my disability and needing air as soon as possible. I finally had to call the Warranty company and ask for the names of the technicians they were trying to get. I then called myself!! I had to do the warranty company's job. They only had 2 that would work with this Warranty company and the one that came out... shady shady!!

Select Home Warranty is the worst home warranty program that I’ve dealt with. Their customer service is truly terrible. I was made to find and pay for my own technician to come out and write a diagnostic report which I then had to submit to SHW. (I was not reimbursed for this report.) The claim was then denied, stating that they do not cover leaks for water heaters. The report clearly stated that there was not a leak, the report was reviewed incorrectly. After more back and forth with their delightful customer service, they admitted their mistake and said they would reimburse me $175 dollars for the replacement of my water heater as that was the determined depreciated value of the unit. Why have a warranty?

I just submitted my first claim and the contractor assigned to deal with issue didn’t show up, signed an invoice that stated, “No Answer” and didn’t respond when I contacted them. SHW didn’t help either. Customer Service said I’d need to wait and see if Sears shows up to complete the repair even though the ticket was closed. Disappointed I made this purchase.

I think this company is the biggest scam. I contacted them the first time for my 9 year old Thermador stove as the spark module was not working for 3 burners (Claim #: **). The repair guy came in after 1 week, checked and told me that he needs to order some spark modules. Next thing I see an e-mail from Select Home Warranty offering me $150 for fixing the stuff my self. I am surprised and baffled with this e-mail. Just to get the technician, I paid $75. I called several times and want to talk to the manager and no one called back. Now I need my money back and they are giving me the run around. I strongly recommend not to deal with them.

You guys are the worst home warranty company on planet Earth. My wife and I brought our home in November 2022 and we purchased your service to give us peace of mind because the reviews seem good. It is 2 years in on a 5 year plan and this is the first time we are using your service because our refrigerator went out. We called the company you gave us to set up an appointment to get this fixed and they gave us an appointment a week out. We lost hundreds and hundreds of dollars of food and have medication that also need to be refrigerated. Not only did we lose massive amount of food we been living out of a cooler for the last week buying ice every day.

Buyer BEWARE! This warranty company is a SCAM! We needed a water heater replaced due to a leak, and igniter not staying lit. After having a tech come out and paying the service fee, the charge to replace was $2300. All acceptable and expected. What wasn't acceptable or expected is the $180 Select Home Warranty is giving me to help pay for it. Not only that, but they seem to keep misplacing my emails with the invoice attached, delaying any compensation. So basically, if you have an item break on you, you will only get, what they claim, is the market value of the broken item. If your water heater is 15 years old, and needs to be replaced, you will get the market value for a 15 year old water heater. Look elsewhere for home warranty coverage.

I purchased two Platinum coverage plans for both my homes. I placed a service request for a failed system fan in the home on may 19, 24, and today June1, 24 I am still without AC. I paid the $75 service fee as required by contract (added phone), but no follow up or concern. Beware of this company. Very disappointed.

Select Home Warranty is the worst company I have ever dealt with. Customer service is outside US and difficult to understand. Butchered my email address 3 times, never received copy of policy by mail or email. 2 claims were never resolved in 2023 due to SHW not being able to find contractors to do the work!!!! Another claim denied because customer service misunderstood the repair need. I went with another company with all operations based in US including customer service. Do not employ Select Home Warranty for your home repair needs.

Don't buy it. Our claim was denied twice. First it was denied because they said it was a slab leak. Then when the plumber showed them it was a wall leak they denied it again still stating it was a slab leak. I was on the phone with them for five weeks. Each time they would say they are going to review it and get back with me. They never got back with me. I would call each week and get the same response. Then they wanted to charge me $75 to cancel. I have turned them in the BBB.

Read any contract they offer you thoroughly. There are limits to the coverages and coverage does not include labor, you will pay that out of pocket. In addition, in my experience they don't use licensed contractors, rather a handyman.

They are scam. They auger code good promise when I purchase warranty from them. They discontinued the premium if you buy more years in advance. I purchased 6 years contract. My first claim was 2 years later. They said no company available for my electric issue and asked me to hire my own and pay him direct and they will reimburse. Waited over 2 weeks and they keep forget why I call. Be aware. They sound not based in America. You call day and night, they are good in responding. But not good in their promises.

Updated on 06/19/2024: 5/30/2024 update: Got a call today from James ** at their executive customer relation department who doesn't seem to have read my complaint and it's obvious to me that he has an attitude. He started to raise his voice to me during the call, I had to ask him to calm down a couple of times; he kept asking me to show proof in his high voice, which by the way, his company failed to send. Unbelievable!

RUN - The first report was back in March, 2023. The oven doesn't heat. Select Home Warranty has sent 3 different technicians out to look at my stove. First technician declined the ticket (paid my service fee of $175). Second technician came out, did not submit a report. Third technician came out, diagnosed the problem - located the necessary part. Select home warranty agreed to pay $234 toward the part, but wanted me to pay the labor costs of $325. When I called to check the status (after agreeing to pay labor) the technician informed me Select Home Warranty had re-assigned to yet another technician ((making this the 4th) and he wouldn't be doing the work.

This is a joke. I wish they let you post actual reviews on their website because their service is terrible. Call center is outsourced in India so you can barely understand those you submit a claim to. I have submitted 2 claims and it has not been covered with a $65 service fee for someone to just come out and look at the issue. One issue was just a leaking pipe under my bathtub that would need to be replaced. I thought for sure it would be covered but my claim was denied because "it was outside my house" when it is right under the bathtub and when I tried to cancel they made it even more difficult to cancel my account with them. They said "trust us, we promise we will do better next time. You can pay out of pocket to fix the repair and we will cover the fixed part with our claim if it ever breaks again"

Will not recommend. For AC Cooling. I filed a claim 3 days ago and followed up 4 times. No response and they say still finding the technician. I will not recommend this home warranty as they just chase only for sales and not up to customer satisfactory work.

BUYER BEWARE! THIS COMPANY IS A SCAM! I do a lot of reviews. If you've never read any of my reviews or taken any of my advice, this is the one to read this is the advice to take. This company is an absolute scam and a fraud! I paid for a four-year warranty in advance and was never reimbursed for a single claim. It didn't make any difference if it was small, medium, or large... There is a section somewhere in the contract that will tell you they don't reimburse for your specific problem. They were never able to send a technician out requesting me to find my own and get approval, which I did every single time. Even after getting the approval to have the work done they refused to reimburse. It's an endless loop of non-english speaking, unempathetic people.

Absolute worst company to work with. Jake ** was helpful when selling me a plan, quickly realized they didn’t service my area, wanted me to pay for contractors out of pocket then try and get reimbursed. Nobody in customer service speaks English, still fighting two months to get my refund - most corrupt home warranty company ever. Don’t USE them.

I opened a policy with Select Home Warranty after my first problem in my house; they did not fix my appliances. Many times, you have things go wrong in your home and they don't come in singles but in doubles, and sometimes even more. This is one of those things my dishwasher broke, and my dryer also stated making weird noises so I call Select Home Warranty and they answer in the Philippines, and first they said they were going to look for a technician, which took about two weeks, before they send me an Email and told me to look for a technician on my own which I did I called many techs and everybody told me to call someone else.

For starters this company posts fake positive reviews to boost their ratings all the reviews about having a great time speaking with a rep and not talking about an actual claim are fake. I had 2 claims with this company and both times they denied the claim. When you actually read the fine print of the policy you will find that they don’t actually cover ANYTHING. Beware.

My a/c stopped cooling. I called Select to file a claim. I called on May 17, no one came out until 5/20. The tech found out the coil needed replacing and was causing Freon to leak. He made select aware of the problem. Select denied my claim. Stated they don't cover Freon leaks. I tried to reason with them and make them realize that the tech said the coil was the cause of the Freon leak and needed replacing but the only answer I got was that the policy does not cover Freon leaks. They refused to acknowledge that the coil needed replacing and that would stop the leak. They told me that my claim was denied because they don't cover Freon leaks. Refused to acknowledge the big picture.

Run don't walk away from this company. They are basically a company that takes your money with noting returned to you as in a service. Customer service Reps are a joke, they read the same script each time you speak with them, if you can actually understand what that are saying. Company has someone answer the phone 24/7, but no service dispatch during the weekend hours, so good luck and hold you emergencies for business hours only. Claims are constantly denied and found to be not covered under the TERMS of the policy. When refunds requested they attempt to persuade you to stay with them, by offering trivial extras to remain on their hook. Should you decide not to accept their worthless offers and insist on canceling your policy, the so-called supervisor mutters the words I will cancel it and then hangs up the phone without stating how and when, or if a refund will be processed.

Select Home Warranty is a SCAM. They hired another company called Gennaro's Plumbing to diagnosed my water heater. The company did not do anything to fix my issue. Gennaro never return my phone calls or email. I took a day off work and no call, no show. Select makes their money by promising you things they can't deliver. It took me one hour and half just to cancel my policy. At Walmart, I can do it in less than 5 minutes. Select is quick to take my money but very slow to return it. They deducted fees for my diagnosis (still no fixing). The call center in India are poorly trained and read off a script. I have to repeat my refund requests like to 3 other people including the manager. Select and its scam company Gennaro should be reported to BBB. I am a disabled veteran and should not be treated in such a way. I give Select a ZERO or Negative Star!

After 15 days of email promises, they would have a repair person come to the house, I received an email that told me to find a service technician. Within hours, I had a person setting up an appointment to look at my stove. Bottom line... they came and fixed the stove. Every one of the technicians I called explained to me that they wouldn't work with a Select warranty.

We called Select Home Warranty for our property. We were surprised to get quick quote and best service. Mr. Chase ** was very courteous and professional. He took time to explain everything and gave us the best price. We would recommend Select Home Warranty any time. Great service and Great price with best coverage.

I called SHW & spoke w/ Natalie (NJ office) 05/16/24 inquiring about my refund.

I just had my first claim with Select and it will be my last. My dishwasher broke and they offered me a measly $175 to replace it. They base their coverage on the age of the appliances. This one was maybe 7 or 8 years old. When I was with another company they either fixed or replaced my appliances no matter the age. Buyer beware. Their prices are cheap for a reason.

Spoke with Daniel **. He was friendly and helpful. He answered every concern I had and made all available offers and discounts available. He was clear and concise in outlining everything that is covered. I was glad to hear the coverage include all of my major systems including the HVAC, water heater, even ceiling fans! Overall a pleasant experience. Thank you Daniel!

Good so far from initial quote to order. He did immediately match the monthly price to a 5 year contract and offered 6th year for free. Beyond this I have not seen their customer service to provide more feedback on the claim process. Whatever inclusions were available have been added except a small gap in additional coverages. Thanks. Sri Ram

If zero stars were an option, that is what I would have selected. I cannot stress enough how utterly disappointing my experience with Select Home Warranty has been. Their service is nothing short of abysmal, characterized by a complete lack of follow-through and ZERO accountability. It took me over a week of relentless daily calls just to receive a meager update on a claim I had filed. And what did I get for my persistence? A feeble excuse about a technician not providing a part number. This level of incompetence is simply unacceptable. My AC is STILL NOT FIXED NOR WILL THEY PROVIDE AN ETA. In an age where customer service should be a top priority, Select Home Warranty falls miserably short. Their inability to handle even the most basic tasks reflects a systemic issue within the organization. Save yourself the frustration and steer clear of this home warranty plan. Trust me, you'll thank yourself in the long run.

Ok I have been with them for 3 months. I have used them 2 times, 1st electrical they couldn't find it tech. Tried to steal 2 high $ breakers, I fixed in 5 min, no refund. 2nd time leaking pipe, it will take 1 week to review the coverage. Both technician were in old, beat up vehicles and had to use my tools to look at it and couldn't find the problem. I had to get the water leak fix myself. They will stall or denied every claim. They get worst HWC I have ever used. Please spread the word, do not use SHW!!!

Chase was sincere to help me save premium and took time to explain of the policy available at the lowest cost. I appreciate the discounts he offered to best suit my need. I find Chase was genuine and truthful in all the offers he presented to me and easy to work with.

I have only had a home warranty policy with Select Home Warranty for a little over one month. Unlike other home warranty companies, Select Home Warranty responds quickly to phone calls and service requests. Their representatives seem genuinely interested to want to help resolve issues. Other home warranty companies take extended periods of time to contact by phone. Economically speaking, the 5 year policy seems to be a good value.

They are terrible. Only cover the depreciated value of item needing replacement. Portal is USELESS. Promised they had a ton of contractors but had to find my own. I cancelled. Even that was a difficult process.

I had to make 4 phone calls before getting Velma who has hopefully helped get my washer repaired. The first repair man came three days later. That was Tuesday, May 7. He said he would order the part and be back Saturday, May 11 to install. I haven’t seen or heard from him since. I called on Tuesday and today to get someone to call the repair man and get him moving. The girl yesterday told me she would call me back in two hours last night. She never called. I called again today and finally got someone to get things rolling. I am still waiting on a repair man so I am basically starting over. Today I am satisfied with progress but I am still pissed at the overall picture. It takes too long for you guys to get things done. I had a problem with my refrigerator several months ago. That repair guy did not know what he was doing, he left saying everything was fine but I still have problems with it.

I've had issues in the past with getting claims taken care of via their online portal. This may have been due to my call blocker, but in my most recent experience, they jumped in and handled my claim fairly quickly. It feels like this was worth the initial cost. Overall, I have had a decent experience with Select Home Warranty Services.

I purchased a Select Home Warranty on 5/14/2024. The sales person was easy to understand. He was not pushy nor did he try "to sell" me anything. He answered all my questions completely without being evasive or trying to skirt my questions.

I talked with Jake ** and he gave me options to not only get my price lowered (one of which a senior discount) but he gave me several different options for payment -- monthly, yearly, or for three years. Jake was patient and courteous and answered all my questions right away.

I was very pleased with the information that you provided to me. I was also impressed with the senior discount and the added months. Also, the coverage of many daily used appliances was a factor in my decision. Thank you again for the advice and looking forward to the assurance of a warranty.

Courteous call, well informed, straight to the point. Policy was all explained and options too. Great service. No wait time, did his best to find the better rate available to him with coupons and/or manager. We went over comprehensive options that would suit my customer profile, too. Call was short and efficient.

When I purchased the policy the sales rep me told that everything in the house was covered regardless of its age. He even gave me an extra 6 months for free. I thought it was a good deal until I tried to use it. After 5 months our central AC unit failed and although it was old, I thought it was covered. However, our claim was denied as the guy who came to inspect it (for which we paid $65) said there's corrosion on the unit and because of this, it wasn't covered. They denied even giving us coolant recharge. It would've been nice if the sales rep mentioned something about this when boasting the age of the unit doesn't matter. Six months later we had a leaking faucet.

Called in to renew my contract and the customer service representative was very helpful, answered all my questions and locked in my contract at the same rate for another year. I have yet to need to submit a claim but have no complaints so far. Would recommend Select Home Warranty to friends and family based on customer service.

Select Home Warranty. Representatives are in Philippines, reading from a script. If you have a claim they will do all possible to deny coverage/ repair. Caveat Emptor! We Needed a range (stove) repair. After 3 tries and email denials…they said they would assign a repair company. Once diagnosed they offered $200.00 to fix the problem. The range is three years old and sells for over $8000.00! The control board is quite expensive. Unsatisfactory! When we decided to cancel the policy the U.S. based representative offered $500 and really tried to keep our business. Too little too late! If you read the reviews, start with the bad ones. It appears the good ones are from scammers or bots. Also, they really want you to pay up front on the policy, then decline to properly pro-rate the refund. Just another rip-off company!!! Definitely do NOT recommend Select Home Warranty!!!

I usually don't take the time to leave reviews.. even if they are good.. but I had to take the time to praise Select Home Warranty and the AC vendor 'Doing Service' and my AC tech Alex. So I was out of town when my neighbor informed me my AC was acting up (I like in SW Florida, it's 100 degrees down here already) so I filed a claim on a sunday afternoon, monday morning they called me and had an appointment scheduled for monday at 11am. Well I was still out of town, was not flying back home till 6pm monday..

Company called back me very quick and agent Henry was very nice and provide me all the information and gave me time to think about and decide. He was very patient and never rushed me and made whole process very smooth. I felt he was honest and clear about answer of all my questions. Compare to other companies, I believe it's great deal! I could not happier with my results. Amazing buying warranty experience.

Hi there, I was lucky to work with Tony ** on our latest quote. Tony took extra time to go over the policy, answered all my questions, and was a delight to work with. He made sure I have all the necessary information to make a decision in an utmost professional way.

I spoke with Jake regarding warranty program options and my questions about coverages. Jake was very informative and provided excellent guidance on Select's coverages and how they apply. We also discussed contract term options and Jake listened to my interests and developed the best option for me. Thanks to Jake, my first interaction with Select was positive and I feel confident I have the coverage I need.

Agent was very nice and helpful. The price was good. My complaint is that I asked if attic fans are covered and he said yes. I don't see that they are covered and feel that we were misled about that coverage. Other companies we were looking at cover them. We have multiple homes and need to feel covered.

Excellent response time from SHW and Phillip's Overhead Door Company, the repair service who was dispatched. The follow-up by SHW was excellent as well. The repair was done quickly, and I feel confident the repair will last. I will use Phillips Overhead Door Co. for all my future needs and will recommend them to my friends and neighbors.

I recently opened a new policy with this company and received great service getting it set up (and answering my questions). I felt quite confident in signing up with Select Home Warranty. The ability to reach a live person was very important to me. The agent was thoughtful and helpful. I also like that they could cover my pool and my spa.

Most miserable experience with Select Home Warranty. My issue has not been fixed for more than a month and after endless calls and escalations, nothing seems to be working with this company. My dryer is not working for more a month now, the tech showed up on day 2 and ordered the broken parts but after that no one seem to want to come back to complete the job. My claim is open for the last 40 days and every time you call customer service the same conversation and we will get back to you in 1-2 days. Frankly frustrated and will definitely will no longer use this bogus company anymore.

Very easy to do business with, very professional. Explained all programs, option and all promotions available. I picked the Platinum plan. I also have Select on my rental in Arizona and I am very satisfied. I looked at other warranty companies and found Select to be the best coverage and value.

I was so happy to speak with Jeff from Select Home Warranty. After my bad experience with another company, Jeff made the process more than easy, it was a no brainer for me. He set me up with what I needed and gave me all the info to be successful.