Select Home Warranty Reviews

Thank you, Select Home Warranty, for giving me a great deal! The customer service agent I spoke with, Ed **, searched & even checked with his supervisor to get me the best deal possible with the money I had available to spend to pay for the warranty upfront. I shopped around beforehand & this is the best deal with the best coverage!

Jim ** was very friendly and helpful and felt comfortable talking with him, I have been looking for policies for awhile and Jim was last I got in touch with and glad I was able to talk with him. Y’all may not like it. He made me feel comfortable with the words he used like God Bless.

I signed us for Select Home Warranty in January 2024 for the most obvious reason, my appliances are aging. 10 days ago I filed a claim for my central aircon, the diagnosis was a bad condenser fan that needs to be replaced, the company requested 3 years maintenance records which I provided and I repeatedly get info that the records are not sufficient and the claim will only be processed for $150 where the cost for repair is $850. Today after multiple escalations I was asked to provide 2021 records since 2024 is not considered a full year. I sent that in email today and as with every communication it is 1-2 business days review which will result in no resolution until Monday. The company does not call you, you have to call repeatedly to find out status, essentially they do not want to payout a legitimate claim and is using every delay tactic in the book to tire you out so you give up.

Barry ** was very helpful with answering my questions and offered me a lock in reduced price for a longer term. I don't have to shop for another warranty company after one year. I was able to receive a discount on my second home too. I have yet to see how service is when and if I should need to put in a claim for service.

Great customer service! I was pleased with the customer service I received. Henry was concise, no pressure to upsell. Based on options given, I was easily able to find a plan that works best for my home & financial situation. I was informed of several different levels of coverage, and current sales to take advantage of. Very thorough.

I am new select customer. To save money on home warranty, I opted for 10 year plan and it is covering almost all the appliances in my house. The sales guy (Ryan **) was amazing, he listened to my patiently and he explained everything in detail. I am hoping to have good customer experience with SHW.

I had a difficult time understanding the operator. She spoke very quickly but at least let me try to sneak a word in edgewise. I believe I got the issue resolved. However, time will tell. The outcome was satisfactory so that's all I can say. Other than that I'm very happy with Select Home Warranty.

The signup process was simple, and I'm excited about the value that Select Home Warranty is providing me. The program really gives me a peace of mind that I'm covered for the next 6 years, which helps with my home budgeting and expenses. I don't want something to break in my home, but I know that I'll be covered if it does. Thank you SHW!

Excellent customer service. Recommend to everyone. They explained the different plans thoroughly and suggested the best plan. The network is wider than other home warranty companies. The coverage is much better than competitors. They made it easier for me to choose a home warranty company and a plan within Select Home Warranty.

The problem was well diagnosed and fixed. Happy with the service and overall experience. It was well covered and also fixed end to end. Pretty satisfied with the professional too and also with the team handling the same. It took long but still was fixed as per plan.

Alphonso called the next day and came early. I was very pleased that he was able to solve the problem very quickly, and if I ever have any other plumbing issues would love to have him back to work on them. I understand he also does A/C & furnace work and would want him for that also.

We were looking around to find a better home warranty that work for us and definitely we found it. We are grateful with Barry. We call you today y he answered all the questions that we had, explained everything for us. Thank you so much for being so nice and patient with us. Excellent customer service.

Mike ** of Select Home Warranty offered an excellent selection of options, and I feel secure that I have made an excellent decision in going with this company. I feel confident that I am in good hands, as I was told I can contact the owner directly if I have any questions or concerns.

I spoke with a Select Home Warranty representative, Sam **, today about a Warranty policy. He answered several questions that I had regards to certain coverages, yearly aggregates and use of licensed technicians. It was a very pleasant experience and Sam made it very easy. He also applied a great discount for me which saved me about fifty dollars for the year.

While researching plans, I discovered Select Home Warranty. They seemed highly rated and had a great price. The salesman told me that I could not see a sample contract until I actually purchased one. With his promises and assurances of coverage, I purchased three years paid in advance. As soon as I received the contract and read through the limitations and exclusion, I realized this was not the contract for me. The coverage for my type and age of appliances was vague and very limited. Entire systems of my house were excluded. I called the sales person and asked to terminate the policy. He stated that the exclusions and limitations did not apply to my type of policy, but stated that he could not actually state that in the policy. He said that he would seek permission to make some changes and send me a new policy.

Drew was very pleasant to work with to set up a new policy. He listened to everything we said and got it right the first time which is very refreshing. He was able to get us into a policy that far exceeded our previous warranty companies that we have used. We got a multi-term deal at a great price.

Called for air conditioner unit to be looked at. Not blowing cold air. Got a response within twenty four hours which was great, only to find out technicians were backed up. I was given permission to call one on my own. Hope to get issue resolved soon.

Absolutely the WORST company I have ever dealt with! Our dishwasher stopped working and they sent 3 different companies to fix it and they couldn't. I asked for a replacement and they told me that I had to wait ONE YEAR for one because the policy's repair expenses had capped out! Then you get a total runaround trying to speak to customer service. BUYER BEWARE!! I wish I could give them minus 100 stars.

Every time I've called, the reps know their stuff. However, any inbound call I receive from sales reps they tend to get pushy and never give me a good callback number or email. Outbound customer service reps are nice and looking forward to working with them. Phone wait times were short, which is important when filing a claim (which I have not yet to do). Great pricing!

Great and prompt service. Agent followed up and also advised on the most ideal plan for my requirements. He was able to answer all my questions satisfactorily. Would recommend this company. Pricing was competitive and coverage also comparable to other companies. Discounts may also be available so always worth inquiring.

This is the worst company. Do you buy a policy. They do not cover anything that they claim during the sales process. I actually have coverage and confirmation in writing during sales and they refused to honor what they have promised. Be warned.

If I could give them zero stars I would. DO NOT use this warranty company, you’ve been warned! They tell you a song & dance when you sign up but they don’t cover anything! Total scam, don’t be fooled like I have been. Find another company!!!!

I was quite pleased with Sam **, my sales rep. He walked me through each level of services that Select Home Warranty offered, and I was able to choose the plan that was best for my family and home. The monthly rate was much lower than my current home warranty company and the deductible is much lower.

SHW made it seem like what needed fixed was NOT covered and made tech spend a lot of time trying to get SHW to understand the fix. Hopefully tech was paid for his labor and part. Repair tech and service is highly recommended by Remedy Appliance Service and Craig did an outstanding job.

The man explained it all to me what needed to be done. He was very helpful explaining it to me. I hoped the door was covered. I found out from Select it was not. It is not what I hoped for. There is nothing more to say that I can say other than Select has been a great company.

I had a wonderful experience with Josh, as he was very professional and patience as he presented well with product knowledge. He listened to my frustrations of leaving American Home Shield because the last year and one month I have erroneously paid my neighbor's residence instead of mine because of the representative's incompetence. I corrected this debacle over the phone with the representative a year ago and still this error remains. I paid 67.00 a month for poor coverage and high service fees to come out. Enough said, Josh provided me with a better deal and experience.

The agent I spoke to and emailed was friendly and not pushy. We discussed options and costs and I decided on a plan I could afford. Loved the extra 2 months of services for free and the relatively low monthly fee. Hope it works out well, but can cancel if not pleased.

The process couldn’t have been easier! I was able to get coverage within minutes!! The gentleman I spoke with was very professional and a pleasure to speak with. I will be definitely be telling all of my neighbors about Select!! I almost called individual companies to get warranties. So glad I called you!!

I just purchased a Platinum Care home warranty plan. Matt the rep. with Select Home Warranty was not only professional but personable. Help me receive the lowest price for the same amount of coverage. I was able to lock in my rate for a lifetime. He explained and gave me his direct line to contact him or go online if I need any services on my plan. A first step when something breaks unexpected in my home.

I have no complaints at this time but will once the service has been done. So customer service has been very good but as I said, I have only made the call for repair so I will see how that goes and then can write a proper review of their warranty.

Quick, fast response and concerned my needs were being met. Professional and followed up with me each day to ensure we were kept up to date on status and set correct expectations so we were not in the dark. Agent asked several questions to understand the issue and make sure we got the right service.

My concern is that I filed a claim for my A/C on Friday the 16th because of having problems with cooling and high humidity, a tech came out the next day and believed that he located the problem, he even made a point to come back on a Sunday to fix the problem because of the high heat which was very much appreciated. However, the tech then discovered that he actually found that the real problem was the A/C compressor. Now we have been without air conditioning for 3 days in heat of over 100 degrees and we are getting emails from the claims department asking for pictures and we have no idea when the claims department will authorize the replacement of the compressor and how long it will take. This is very poor service in my opinion.

The representative, Adam **, was very helpful, knowledgeable, and thorough. Adam was able to answer all of my questions satisfactorily, which helped me to make a more informed purchasing decision. Additionally, Adam pointed out offers of potential discounts for veterans and senior citizens... which I was able to apply to my coverage request. Adam was able to offer me peace of mind with a service product that I believe I will be happy with, and at a price that I can afford. Thank you, Adam.

Representative was ok. He was very rushed and somewhat not passionate about answering my questions. I was told there was a plethora of service providers in this rural area. It would have been nice for Chase to be a little more respectful during the phone call and not so short and abrupt.

I called Eric ** to enroll and he made the process super efficient, no-nonsense, no waste of time. I highly appreciated that. He answered my questions in a very concise and expedited manner. Gave the information in a much-appreciated condensed form. I chose Select Home Warranty due to their excellent reviews and if there is one thing to say, they made sure to try to reach me to offer their services.

I had such a good experience with the assistance I got from the associate. She was able to answer all my questions and reassured me that my order went through. I was very pleased when the call was over. Things were great and I would recommend SELECT HOME WARRANTY to anyone.

Stay away. They are unreachable, it took 18 days for a tech to show up. Not worth your time or money. Claim denied for a/c unit. Spent over 1200.00 to fix a unit supposedly covered. Horrible customer service. Don't ask questions that aren't covered by their script. Stay away from Select Home. I mailed the CEO. No response at all.... rude customer service.

Horrible experience, I called because some pipes corroded they immediately said it is not covered because is in the garage, they send a technician. I paid the copay and again they said is not covered, I asked why they had send the technician, I was thinking maybe they will fix it, no such thing, then I mentioned my washer and drier are in the garage, they said then they are not covered they will need to be inside the house. And every time I called I had to wait for long periods of time, asked for the supervisor and supposedly they were always in a meeting and wouldn’t return a call. Worst experience ever, I regret so much paying for this scam of home warranty, DO NOT GET IT, you will regret it!!

My experience with the home warranty service was very positive. The agent who assisted me was remarkably fast and efficient. I was able to file three claims without any complications. The short two-minute hold time was impressive, and the entire process, including handling four claims, took just 20 minutes. Overall, I'm pleased with the quick response and the efficient resolution of my requests.

Put in a claim to have duct work repaired. There is a visible hole in the return vent to the all in one unit outside and also a leak in one of the supply lines. The claim was denied stating that they feel I need an upgrade and upgrades are not covered. However, how do you come to that conclusion when my system is only two years old.

Be very aware of signing up for a home warranty with this company. It’s a total scam. I have been paying them monthly for a year and a half as an insurance policy just in case I needed repairs on my home. My sprinkler manifold malfunctioned and started leaking. I have the sprinkler system add on. They keep rattling off the same section code which makes no sense, and you can barely understand the customer service reps. They say there is no landline for their resolution department!! What kind of company doesn’t have a landline for customers to contact the resolution department? I’ll be filing a complaint with the Better Business Bureau and have blocked my payment method for my next billing cycle. What’s the point of having a home warranty if nothing is covered?

The wait time to speak to a live customer service rep, Jonathon, was less than a minute. He was very pleasant and informative taking the time to explain the answers to all my questions and making sure that I had everything I needed. The coverage is exactly what I need and the price is very affordable.

Rama was very nice and very professional on the phone. She told me they would do their best to get a technician to set up an appointment to fix my washing machine. She was very patient and understanding. I'm hoping that it won't take no more than 48 hours to have a technician call me to set up this appointment.

Terrible experience with this company, they took 2 days to get the subcontractor to my malfunctioning AC unit, the sub then determined the problem, but needed approval from Select before he could fix it. That took another 2 days. Select then told the contractor that it is not covered because it is a “lack of maintenance” issue. The unit was tuned up less than 3 months ago and was functioning perfectly until it quit. I’ve had Select less than 1 month (23 days), I paid $400 upfront for coverage and when I tried to cancel my contract they would only refund $250 because they tacked on a cancellation fee of $75 and some other fee. This company is a rip off and I would recommend staying as far away from them as you can get. My previous home warranty always got to me the same day I called, and they only had a $45 dollar service charge vs Select's $60!

I called to inquire about a new home warranty service and had the pleasure of speaking with Mark J. He was exceptionally patient and attentive, making the experience smooth and reassuring. I also appreciated not having to navigate through numerous prompts to reach a real person—definitely a highlight of the call!

Great service so far! I have a had a few claims and have been very happy. I would recommend this for peace of mind. They have been quick to respond to my claims and send out a technician. I have had them for 4 years and highly recommend this to everyone.

Home Select warranty is nothing but a bunch of scammers. They do nothing! To help you when the service is needed. I will NOT be renewing nothing or recommend them to nobody. I will report them to the BBB because that’s not right! My AC unit has not worked properly for 30 days now and I had 2 claims put in for them to have a technician come out to properly diagnose my unit. They keep asking for a service fee to be paid but I have already put money out without resolution.

Biggest mistake ever! This is a horrible company. If the claim isn’t outright denied, then it becomes a chaotic mess trying to get an appointment. Don’t even try to call them - nobody knows anything and nobody can help and they don’t have access to anyone who can. Then, if you cancel, they say ok, but they don’t actually cancel it and keep charging you. Don’t get suckered in by a good deal - it’s NOT worth it.

I checked out prices and recommendations online and with friends. Best coverage and pricing in the home warranty market. I am looking forward to not having crazy repair bills. I am a senior and am glad to have this peace of mind coverage. Sales representative also suggested options for me to have additional savings. I very much appreciated the sales person who took my order.

I was looking for home warranty online and comparing prices with different companies. Barron then gave me a call and spoke with me about what all they offer and which plan was best for us. He was very friendly and knowledgeable. Well spoken and polite. He took care of my needs.

I purchased a warranty from Select Home in Jan 2024. My Air Conditioner was denied repair in July 2024. I purchased 2 new units @ the cost of $12000. Select Home Warranty has offered me $600 for the replacement of 1 unit. I am requesting a second $600 for the second unit. SHW is refusing to reimburse me. I have reviewed the contract, nowhere does it state an additional cost or a second premium is required to cover a second unit. I have not been able to reach anyone who is willing to assist me. I therefore would not recommend this warranty company.

In searching for a home warranty, I found that Select Home Warranty to offer the best rates and lowest service fees available. Actually a third of the cost compared to my old home warranty! Locked in rates, transferrable contract, and 24/365 service calls. My service rep, Connor **, was friendly and knowledgeable, and offered me a fantastic deal. Happy to have found this service for peace of mind for years to come.

My friend Kim ** referred us to Select Home Warranty and I will definitely refer others to this company.

This company is not who they represent their selves to be. They are a scam. I purchased a warranty on my appliances in 2023 and needed repair on a refrigerator in Aug 2024. They lied to me and told me the repair person who came said my refrigerator was not worth fixing and offered me $225 dollars to buy a new refrigerator. Truth is that the part from the repairman was $300 so they didn't want to fix it. When sold the warranty in 2023 I was told by the sales person that "If we can't fix your appliance then we will replace it". When calling the customer service line you can't speak to a manager, the call center just keeps reading their script. You also cannot find any email addresses on the internet except for the one for customer service.

My experience with Joey ** was great. He was very informative and helpful. He was wonderful about looking for discounts for me and advising me of ways that I could save money by purchasing a longer policy but not pushy about it when I said no. My documentation came quickly after I agreed to the policy and was clear and concise. As I have not passed the probationary period yet and have not used the service, I cannot advise on that aspect, only the interaction to get the policy started.

DO NOT BUY! Horrible, horrible, horrible. Worst experience I've ever had with a home warranty company after 40 years of home ownership and home warranties. We bought this when we moved into our new home. What a disaster. Our AC compressor went out in 100-degree Louisiana heat. They gave us the run around for an entire 7 days before saying they would give us $150 toward replacing it. Is this a joke???? They claim it doesn't matter what condition your appliances are in, as they will replace them if they fail. We kept ours in good working order, but you have to show PROOF of 3 years service updates, which we don't have because we haven't owned the house that long. Too bad! We have spent hours talking with this company's employees for the past few days with people halfway around the world who don't speak English. Is this America?? Again, DO NOT BUY THIS.

SCAM SCAM SCAM!!!! They send out unqualified technicians who misdiagnose parts that are not covered under “warranty” intentionally. Read the fine print, they contradict what they claim to cover and get out of every repair through loophole verbiage. This company should not be in business, fraud on the most obvious level!!! BUYER BEWARE!!!

On Friday, July 26, 2024, I called Select Home Warranty to have someone come out and look at my washing machine since the barrel of the washer was bouncing all over the place when on spin cycle. My washer is a Samsung washer that is only 2½ years old and is worth over $1000,00. The rods that needed to be replaced cost $50.00 (where does that make sense???). I am employed by the Fla media and will bring this to the media’s attention. I sincerely believe Select Home Warranty is a SCAM with a BAIT and SWITCH tactic the company uses to get out of repairing the customers’ items.

Our air conditioner was not cooling. Select Home Warranty sent a technician who said it was a Freon leak and no Freon in the air conditioner and wanted to sell us a new unit. It was 100 degrees in my house. We called another company for a second opinion. THERE WAS NO FREON leak and plenty of Freon in the unit. I notified SHW and was told they didn’t cover Freon leaks. Send them documentation from the other company's technician. I did this and they returned my email saying it must have been a Freon problem and they don’t cover that. I sent the diagnostic evaluation as asked and evidently it didn’t matter. I will definitely be looking for another REPUTABLE company.

The worst home warranty service out there. Purchased a policy over a year ago and had two unsuccessful claims. Plumbing claim resulted in an unqualified plumber being sent to my residence. Bosch microwave/convection oven which retailed at $2500.00, they depreciated to $95.00 after 3 years in operation. Totally misrepresented their services. Buyer beware. A totally scam outfit.

I wish I could give 0 Star to Select Home Warranty! Stay away from this company! I bought the SHW (Select Home Warranty) Platinum Care till 2030 in the autumn 2023, because the SHW Sales promised me in emails last autumn that SHW will cover all the parts, labor (including AC) and I just need to pay the service call. The AC stopped working in the beginning of June and I made the claim, the SHW assigned technician to the diagnosis while I was also onsite, it was the Mechanical Failure of the compressor. While SHW changed the contents of the diagnosis report said that was the Electrical Failure and not covered by the warranty. Technician has already sent detailed report that is indicated mechanical failure to SHW, I’ve also forwarded the technician diagnosis report, and hold a 3 parties call (I/SHW/Technician). Both the technician and his report have confirmed that is the mechanical failure not an electrical failure.

We reached out on several occasions to utilize the policy we paid for. There were repeated delays. The company was never able to provide a technician to go out to our property. We were required to provide our own, which we did. When we contacted them with the information that the professional we paid to go out to review the appliances and the furnace and the HVAC system, we were asked for photographs, which we provided multiple times. We were then told that no one could help us because suddenly the appliances that this company was happy to take our money to insure were no longer covered. Or we were offered the absolutely ridiculous quote of $150.00 to replace a dishwasher. Despite numerous requests to speak to a supervisor and the resolutions department, we were denied.

I signed up with their service in December of last year. I called in a claim on a washer. They came out twice and said they couldn’t fix the machine after I waited 2 months. They told me they wouldn’t warranty the washer because it was broken due to not normal wear and tear. When they first came out they said they could repair it. I respected their response and bought a new washer. Now my refrigerator broke. Waited 8 weeks for them to tell me they couldn’t get the parts. They told me they would give me a 150 dollars for the fridge. That is the cost they charged me for two service calls. The fridge cost 2500 to replace. Their customer service department is a joke and you can’t get return phone calls. If you want to be ripped off this is the company for you.

We purchased a 5-year warranty with Select Home Warranty, set to begin on 5/20/2024. On 6/25/2024, a claim was filed regarding an error message on our dishwasher which was not draining. On 7/1/2024, Select sent out a technician from a local repair shop and determined the issue was covered under the warranty policy. The technician ordered the necessary parts. The parts were received on 7/10/2024 and installed on 7/18/2024. On 7/19/2024, Select was informed that the repairs did not correct the issue, the same error code was being displayed and the dishwasher was not draining. Select failed to send out a technician or return any calls until 7/29/2024. On 7/29/2024, a technician was scheduled to visit but did not show up. Select was again asked to send out a technician from a different company, as the one initially provided was not returning calls to us and Select.

This company is impossible to contact on line other than to submit a claim. I submitted a claim concerning a 13-year-old refrigerator in July 2024. I got an answer from them telling me to call... and they supplied a number. I emailed back asking if we could just take care of it by email because I am an 82-year-old widow and don't do well on the phone. I got no response whatsoever on either the claim, or the request for email instead of phone. I did submit another claim several months ago for a microwave and was told it was "too old to fix" (13 years) and they would send me $90 toward a new one.

You will regret wasting your time and money. They will find any reason to reject your claim and hand you off to 20 different representatives that each give a different story. I had a simple claim and called for authorization and they approved it. Then they rejected it asking who I spoke to. Don't they have those records?

Stay away from this company. So many issues I had. I can't wait for my policy to expire. This company is a JOKE. BE AWARE SCAM! I'll give a 0 review if I can, don't ever deserve a one-star. I don't really write reviews, but if you are reading this to decide whether or not to get coverage from this company. DON'T waste your money and time with Select Home Warranty. You'll regret it. Believe me!

If this is your first choice for a home warranty company, run for the hills. I almost had my 3rd heart attack just trying to cancel my policy. I had to close my bank account just to get rid of them. If you cancel they will do everything in their power to make you keep it. I mean everything. By the time I got it cancelled I was so upset I wanted to kick in the wall. Having a warranty is great, but if you find the right one. I am glad I only had to file 2 claims, the first they did send a check but I had to pay for my garbage disposal and pay to have it put in. You know the old adage, it is too old. I then had to buy a new air conditioner because they denied the claim to fix the compressor. I did not want them to replace my AC, just fix it. At the end of the day, I cannot afford to pay for both. So all I can say, is if you want to use this company, you will never be able to cancel it. They were relentless.

Select Home Warranty will do everything to deny any claim. You will waste your monthly payment for what they cover because they don't want to pay out anything. Its a monthly payment, BUT if cancel they charge $75 to cancel? If you buy a home with older units like Central Air or Furnace and get their package they won't replace or repair anything if it goes out in 2 years down the road because their clause asks for 3 yrs of service checkups. Their customer service is out of country, can hardly understand them, their call in line is burdensome, don't understand the real issue and callbacks and requests for more info is a joke, you do all their work!. EXAMPLE: called for repair they said they would get a technician out (it was the AC unit) hot all summer...waited for two days, get an email saying, "We can't find anyone," so I was to go get a technician...It was hot...No technicians available for about two weeks.

This company needs to be investigated for improper practices. They are quick to take your money and you’ll feel like you’re getting a great deal. What they don’t tell you is their “contractors” all have terrible ratings. I’ve had contractors just not show up and Select doesn’t care. I’ve told them I don’t want to be assigned those companies again yet they will be assigned as the first company again. I legitimately think this company is a scam. Please investigate this company before they continue to rip off customers.

Your service is extremely disappointing! I've been dealing with a broken washing machine for almost a month now. After the second technician came to my house (the first one lost my information), I was told that the cost to repair it exceeds the value of the washer. What's the point of having a warranty service if they can't actually help? I paid $65 just to have a technician tell me it can't be fixed, and now they're only offering $175 to replace it. There's no way I can buy a new washer for $175. Thanks for nothing! I will be canceling my five-year contract and moving to another warranty company, one that can actually help.

My experience with Select Home Warranty has been anywhere from exasperating to stressful to anger producing. I paid in advance for three years and stayed for seven months. I just canceled today and am to receive a refund for less than half of that payment - in 4-6 week!. They pride themselves on their low co-payments but, you need to read the fine print on their contract. They DO NOT pay for any installation costs! I missed this in the contract because it was buried in between many other things they don't pay for. Seems to be it should have been its own line item! As a result, it covers very little of the cost of a truly broken item.

I purchased Select Home Warranty last year. In the last 12 months I have submitted 3 claims to this company and all the results have been “regular maintenance” OR “the leak is not within the dwelling.” They send out awful technicians who don’t do their due diligence. They return the findings back to the company without even trying to diagnose the problem and then of course select home warranty rejects the claim. The plumber said my leak was under my house, I called and got a second option after Select said they wouldn’t pay and wouldn’t you know it was literally in the kitchen cabinet under the sink. So $1100 out of pocket dollars later I learned to just save the money I would use purchasing a home warranty and put that towards my next catastrophe. This company is the absolute worst, they have awful customer service and the technician companies they send out are sub par. Just save your time and money.

Select Home Warranty is a scam. First, they have wrong address on my account since the very start of this contract (April 2024). I've asked them to update this at least 5 times and all I get is, "We've escalated it and it should be changed in a few days." Second, you never see any details from the technician who comes out for the claim. This last claim I entered twice before I got a response from Select Home Warranty. The technician came, looked at the claim, took a few notes and left. I had to call him and Select Home Warranty 2 days later to find out the status of my claim. I finally get an email back stating my appliance can't be fixed and they will pay-out $125 after I submit a receipt for the replacement and installation.

We signed on with Select Home Warranty in August of 2023. We have since then tried 3 different times to have a tech come to our home. They have given us fake companies. The phone numbers do not work for the companies provided, the addresses for the companies are either an empty lot or they do not even have a business address. The phone numbers for these companies are fake, one says to text only and the other rings and goes nowhere not even a voicemail. In addition, they will tell you the technicians in your area are “tied up” and cannot service you. We were told to find our own people but after finding out they too are terrible with paying claims we avoided that as we know our tech would never get paid. I’d also make note that they have had multiple lawsuits since 2020 and they have not paid any of their judgments.

When my oven had issues with pre heating I filed a claim. They sent a technician out promptly and I paid him my 75.00 deductible. He submitted to Select his recommendation. Select approved the part but not the labor. This is when their technician ghosted me. We waited over a month contacting both the technician and Select weekly for updates. Finally Select offered me 300.00 (cost of the part). They would not reimburse me the deductible nor make any other concession. Considering I was without an oven for over a month I was not impressed with their customer service.

The manager contacted me and they paid the claim! I received a check yesterday minus the 60$ deductable. THANK YOU SELECT HOME WARRANTY.

Your company is an scam. I have submitted 2 claims. One was for my AC and you did not cover, the technician was rude. The second one was for an electrical issue in my kitchen. The technician from Alpha Plus who said Select Home did not cover the repair and I ended paying $268 dollars. When the technician told me I had to pay all that I called the company and asked to speak with a supervisor and was told the supervisor was busy and was going to call me in 30 mins. I had to pay to the technician and 2 hours after I paid I received a call from Select home stating they approved my claim. They said it was going to take one to 2 bussiness days to reimburse my money but today I got a call stating it is going to take 3 weeks. These company is an scam and I am going to report them and probably sue if they do not return my money this week. Please stay away from them.

This company has greatly disappointed me Both times I have tried to use them. A waste of money. I am a Realtor and will Not ever recommend them. They are chiselers. Did not cover my Garage door Spring. Only offered me $200 to replace Refrigerator or repair when bid was $280 + $75.

My experience with Select Home Warranty was horrible. They’re unresponsive, difficult to understand, don’t return phone calls and stonewall on claims. In the end they don’t honor claims. Total waste of money.

Updated on 08/03/2024: This company is awful. I am entitled to a refund of $70.00 which they refuse to give me. I do not see how companies can get away with this.

They are definitely not honest. From the start the contract does not have any sequence or grouping of service for a product . So it’s easy to miss that refrigerator does not cover the ice maker. In which the sales rep lied. And nowhere when you sign up does it state it’s an extra. Fast forward I needed the service 7-8 months later. Come to find out they pretty much tell me I don’t have coverage. So I argued about it and paid the thinking it was handled about 145.00. So they did send a technician, paid my deductible plus another 90 bucks. Technician arrives to inspect. Says he has to order the part. Comes back a week later once an Amazon box is delivered. He is surprised they don’t send an entire kit as he quested moves. Forward anyway and says he fixed it. 2 months later same issue.

The warranty I purchased was mis-represented to us by the sales person. It was sold to us that if a major appliance was not able to be repaired, that it would be replace with a like kind unit. When we made our first claim, it was then explained to us, the appliance would be replaced at cost less its depreciation. So when it came to replace an AC unit, they were going to give us $600 towards a $7300 unit. Although it was told to us any large appliance would be replaced with like kind, the contract fine print outlines it differently. When I spoke to the sales rep (Greg T) he said he would check into it and get back to me. Five days later, 3 voice messages and 4 emails later, still no return call from Greg T. I did speak to another employee that immediately showed me the contract fine print. At the best, it was a sales rep who did not know his product. At its worse, it was blatant lying to close a sale. Either way, not a company I would recommend doing business with.

This is a scam. Don't waste your money. When the policy went into effect, tried to file 2 different claims and both times they were denied. Always for a reason that's buried deep in the details of the agreement. My refrigerator wasn't working so I filed a claim. The technician said a new compressor was needed. The refrigerator section of the policy says compressors ARE covered. Select denied the claim because the technician said that refrigerant was needed to complete the repair and refrigerant is not covered so the entire claim was denied.

When signing up for this service, the consumer is misinformed about the costs that the consumer may incur due to a service call. They have poor customer service with representatives that read from a script and have no empathy and are not listening to your concerns. They charge a cancelation fee (which is not disclosed at sign up) and threaten to not reimburse your previously approved claim if you cancel. I would not recommend this company to anyone.

Select policy states that it covers Roof leaks. But they do not cover every cause of a roof leak I can think of...this has also been true of my water heater issues. Their list of "covered items" is extreme misrepresentation: "This Agreement does NOT cover the following list of modules, components and parts relating to roof leaks: (i) patios; (ii) porches, (iii) decks; (iv) metal roofs; (v) foam roofs; (vi) shingles; (vii) cemwood shakes; (viii) cracked and/or missing material; (ix) tiles; (x) tar and gravel; (xi) flat or built-up roofs; (xii) structural leaks; (xiii) asphalt; (xiv) gutters; (xv) downspouts; (xvi) skylights; (xvii) flashing; (xviii) patio covers; (xix) solar components; (xx) attic vents; (xxi) roof jacks; (xxii) satellite components; (xxiii) antennae; and (xxiv) chimney components."

These people are "the worst", our AC went out and we called three different times. The first time the guy told us that all their techs are busy and if we wanted to, we could get our own techs out to diagnose. We had to wait another day and got them out here. Simple capacitor and freon and we called the approval department and was on hold forever. The AC people were on the phone for an hour with this customer service and he said. "Let's go to the approval department." Was on hold for even longer and then he told us they were closed and there was no way to get an approval today. We had family and little kids so I paid them to fix it....$600. (Holiday service call weekend). Was told to call back first thing Monday morning for approval and reimbursement. They could not answer me on Monday. Tuesday same thing....

I made several attempts to submit claims and each time they find a reason why my claims are not eligible for approval. They did make one when my AC went out, however, the part that the technician from Carlo Air in Phoenix, AZ installed caused the unit to start making a loud noise that can be heard down the street! They would not come back out to fix it and said I had to go through the warranty company again. I did that and the new technician said they installed it incorrectly. The warranty company said they would not fix it because the unit is working and they don't cover "loud noises" caused by the faulty part that was installed. That is absolutely ridiculous!! When I tried to cancel they would not refund my money because the amount to be refunded was less than my claim that they paid. So you get penalized for using the warranty. DO NOT use this company!! (Currently receiving legal advice....)

I have 3 properties covered by SHW. 1st Property I paid a premium of $2,000.00 for the first 3 years and renewed for another 6 years under a promotion for $2,250.00. A total of $4,250.00. I recently filed a claim on 07/03/24 for AC cooling repair, this is during the heatwave were the temperature that exceeded 110 degrees. I submitted my invoice of $750.00 for reimbursement, SHW came back with a pathetic amount of $15.00 reimbursement!!! UNACCEPTABLE!!!~ My 2nd property I paid a premium of $2,250.00 and $550.00 for the 3rd property which I did not renew due to the obvious reason. Overall, I gave my business totaling $7,050.00 to a company that treats their client with insult giving $15.00 reimbursement on the most crucial time you need them.

I purchased a policy from Select Home Warranty to get coverage for my major appliances. I asked if the age of the appliances matters and I was told it does not. I needed a repair for my AC unit but I was only offered $150 to cover the cost since I couldn’t provide any maintenance record since we just moved into the home. I wasn’t informed about that when I was getting the policy. I decided to cancel and I was charged for cancellation fee and I also wasn’t informed about that. I was just told that you have 30days if you change your mind you get your money back then after that it is month-to-month and you can cancel any time. But never did he mention that there’s a cancellation fee. All they care is for you to sign up and you stay past 30 days and then you pay them again. I wasted months of policy premium, a service call fee and a cancellation fee.. Over $200 just went to the drain. It’s a scam.

I rarely put reviews but now I burned so bad that I can not allow this to happen to anybody else. Do not trust this company, they are rip off. They are theft. Especially do not trust Ryan **. He's a Liar, he's the one who sold the policy to me. Last year I got home warranty from this company for my condo. At the beginning my water heater broke and they didn't fix it. They said it was outside of the time coverage and my insurance didn't like in yet. I had to pay $200 to get it fixed. In May/2024 my Microwave broke and again they did not fix it. They said we just pay $95 for the re-imbursement. I had to go buy exact same brand and model and pay almost $300. Now my heater broke again and they said they just pay $50 for the parts not the installation. So I have to pay for installations and everything else. Please do not risk it at all, they are the worse...

I submitted a plumbing issue with Select Home Warranty. On 2 occasions they could not provide me with a plumber. I found my own plumber after calling several. None of the plumbers would speak with Select Home Warranty as they indicated the company would not cover any issues. Their advice was to not waste my time with them. They were correct. I believe Select Home Warranty is not an honest company and they have no intention of sending a service professional to your home. Do Not sign up with them!

In the very fine print, Select states they do not cover installation, which is often the majority of the cost for many home repairs. The odds you save money with this are very low. In my case I submitted a claim to their online portal, after 10 days of no contact I called them. I was told verbally that they would only cover some of the cost of the replacement, and not installation.

THIS COMPANY IS A SCAM! Do not buy a policy from them. They do everything in their power to deny claims, They create their own diagnosis that is something that is not covered even though the technician provided a different diagnosis. We have not had AC for two months dealing with the incompetence of this company. They assign technicians that never show and have terrible reviews online. They denied my claim even though the technician and I had a three way call and confirmed the diagnosis that the compressor needed to be replaced and it was NOT a freon leak, I received a denial the next day stating it was due to a freon leak. I call and call and get the run around over and over. They are a scam and I am reporting them and possibly filing a suit against them. Vote.

Stay away from this Company SELECT HOME WARRANTY. They are liars and they not trust worthy, They get you in then when you file a claim they turned to monsters, They only interested in getting your money and they do not fix anything, I file a claim recently for a cost of $90 dollars part for my cooktop and they denied that, They always have some kind of excuse not to pay, On top of that they only deal with cheap technicians and nonprofessional people which only interested in getting the service fee, Very bad experience, Save your hard working money and do not sign with SELECT or trust what the sales guy said, Bunch of CON ARTISTS and they not suppose to conduct business and lie to the public, I am also going to report them to BBB.

I believe I got the best deal possible. The agent was very helpful and professional. He gave me a great price. If you’re a senior over 62, you even get a better deal! Try them. I got the one year special. I haven’t had a claim yet, when I do I will update my review!!

Do not use this company they claim to be a top home warranty company. I purchased the platinum policy for 3 years. I tried to open a claim for my dishwasher. I get an email the next day to call them. I tried calling multiple time over the next three days. All I got was hold music for ten minutes. Then I use the promt to have a call back that never happened. I finally get through four days later and they tell me they cannot find a technician. So they told me to find one in my own! I told them that I'm paying them to find a technician. I ask to talk to a supervisor. They were supposed to call never happened.

Poor communication. Slow on response times. Will not listen to reason when discussing an issue. Had an AC leak (I know that leaks are not covered). They stated it was a condensation leak immediately without sending out a technician to diagnose even though the leak was coming from inside the main unit and not the condenser coils. All I wanted was a tech to diagnose the issue and if it was a condensation leak I would pay. They would not even send out a technician. Another note is that this company is supposed to be based in New Jersey. The call center is based in India and trying to contact them over the phone is extremely difficult.

He went back to his office, he put in the claim and Select warranty denied my claim. The amount to fix my dishwasher was $295. The reason for them to deny my claim is my dishwasher was more than five years old, so they told me they would send me $175 towards having my dishwasher fixed, The cost of fixing my dishwasher was $295. So to save a hundred and twenty dollars, they denied my claim. Then I was told I have to get my dishwasher fixed first and then send them the receipt, and then they would mail me the $175 So after dealing with that issue, I decided to cancel my Home warranty policy with them.

This company is horrible. Had someone come out for my hvac system. They came out on the 21st on June. Couldn't fix it and never sent in diagnostic report. I called Select Home Warranty 5x waiting days in between. They gave me the same run around that the technician didn't give them the diagnostic report. One would think after the 1st even 2nd call in that they would help. Nope, nothing. Finally they say they are sending someone from another company. This company called me to let me know that they do not service my area and that select said that didn't have anyone if they can go. That guy (outside contractor) was nice but pretty much said it's out of the way. So after just shy of a month from the original technician I called to cancel (today).

Select Home Warranty is a joke. Do not waste your money. They make a lot of promises that they will not keep. They will drag things out and will not repair what they say they will. The repairman wouldn't fix my unit because he hadn't been paid in months. They left me in negative temperatures for 2 months then turned down my repair even with maintenance records.

I am stunned at how awful my experience has been. I have a had a home warranty for over 8 years. I had to switch to Select as the one I had been on was merging with another company and would have different coverage. My washer went out and I submitted a claim. The tech came out and said it was almost the same cost to buy a new one as to fix so he was going to say it needed to be replaced. My washer is a may tag 4.6 capacity. I love my washing machine. So I looked at my policy and it said it would give us the cost to replace what I have. I looked up my current model washing machine and $300.00 was the value listed. So with that in mind we went and purchased a new washer that was on sale. It was $699 so it would not be terrible with 300 of it being covered.

I have a 11 year old KitchenAid wall double oven ($2,800 purchase price) that has control board issues. I was told the cost to repair was more than the oven’s depreciated value warranted. Was offered $100 and told to get it repaired then they would send the $100.

Avoid Select Home Warranty! My experience was a nightmare. It took over a month to fix my A/C, and even then, the claim is still under review and not resolved yet.

This is one of the worst companies to deal with. I have been with them for a couple of years, once I bought my home in 2023 and paid for a new policy being a platinum member their most expensive plan, only to realize when you need something fixed it's capped at 500.00 for appliances. I have been trying to get my dryer fixed since the middle of june 2024. It's now 17 july 2024 and it's still not fixed. Their call centers are in India, and Philippines trying to understand them and to get things done correctly has been a nightmare. All I can say is do not do business with them. You will regret it. I have an open claim with the BBB. That's the only way to get a hold of a supervisor to try to assist with any issues, even when we came to a resolution for my dryer that the claim is good to go, the repair person calls me and tells me my claim is revoked. I have canceled my plan with them and will never do business with them again.

Last Saturday, I reported an issue with my electricity, but no one contacted me or provided an update. When I followed up, they said they couldn't find a technician and advised me to find one myself and send them an invoice for reimbursement. I don't trust this system and am unsure if they will reimburse the full amount. I didn't expect the home warranty system to be so slow. I'm very disappointed and now need to hire a technician on my own.

Worst home warranty I have ever dealt with. Denied claims, lowball reimbursements, long wait times. I got this to reduce headache. I still needed up having to take care of every problem, with the additional headache of dealing with these crooks.

Scam, no other way to put it. Had no heat in February, called to make a claim and I was told we don't have anyone in your area. Was told I could have someone of my choice come out and look but they would only cover $100 after a week of heating the house with space heaters so I did not have pipes freeze. An emergency service call is a minimum of $250. I had a service tech come inspect and the heating system is gone. Well in July after submitting repair estimates, they stated that my boiler has a freon leak which is not covered. A boiler doesn't have freon. Buyer beware. The fine print on the contract will tell you it's a scam...they cover nothing!

Select Hone Warranty company is not able to complete the service requests for more than 2 months. It’s very unprofessional way to handle customers. My AC fan motor replacement is pending for more than 2 months now without any ETA to resolve.

Updated on 08/17/2024: I received a call from the company regarding the reviews. They informed me that nothing will change concerning the repairs or any further support as a result of the review. It seems they don't even care about their customers or such reviews, despite having paid for the warranty service. This feels like a complete scam.

I put my first claim in and after 15 days I received a response from the claim dept. My AC's compressor gone bad and Select Home Insurance reimbursed me for $150 after countless phone call which was the max value. I have to pay for all the repair cost on top of a flat claim fee. I found this out after paying them for 16 months with not even one service claim. For the stress you had gone through, not worth a dime of the service.

Very dissatisfied with the company and the promises of satisfaction. Spoke to an agent regarding renewal price. He promised to give me a discount on the cost. It took me and my credit card company three months to get the reduction off my credit card to get the promised discount. Every time I called company regarding this, I was promised someone would get back to me and this went on repeatedly, until I got my bank involved with this company.

Select Home Warranty is a scam and they will never process your claim nor provide you support. All issues you raise at the end of claim processing becomes your responsibility. They had made me and two little kids stay in a house with no AC for 72 hrs at -90 degrees inside the house. The fine prints will be updated to their convenience every six months and steal your money by denying most of your claims. Don’t trust their approval % provided while signing up. It’s a scam to lure you in.

I was disappointed at first with my first phone call. I called back to file a complaint. They took my complain and came back with an offer for my coverage. It was handled by Mr. ** and he was much more professional and not aggressive. Thank you. Thuy

Select Home warranty is a scam company. I bought this last year and so far all the claims they were failed to do anything. They take so mush time to respond (20-25 days). By the time due to our family needs we have to take action our self. My refrigerator is not working since last 20 days and they are giving round and round. They always says, "Supervisor will call you in 1-2 hours" but no one calls. I am looking for a consumer court where I can report this company and need to take action. Same issue happened with my Dish washer 3 months back. If this company is treating customer like this then why people should buy the Home warranties.

This company is a complete scam. I filed a claim in the summer of 2023 for my central A/C. I waited a few days but never heard from them. Then I called them to follow-up on the claim. They told me that they don’t have a technician that they can send out and recommended that I get my own technician. I told them that I would like to wait for their technician. I waited another week, but no news from them. Finally, I got a technician on my own. Cost me $200 labor plus a new thermostat.

I had home warranty policy from Select Home Warranty, and I recently requested a service to check on my home air conditioning. I was scheduled with a technician who seems to be an independent contractor. He scheduled a visit, but two days before the visit, he called and told me that he can come earlier if I pay in cash. Since I didn’t have cash with me that day, he refused to come. He came few days later and asked me to pay upfront to look at the issue. After discussing the issue with Select Home, the technician told me that the warranty doesn’t cover some aspect of the work, but he didn’t do anything else. The worst part is that I didn’t get any support from the customer service.

We got a contract with Select Home Warranty for 7 years. But after 1st year things got out of control. We had a Heater problem, we paid our $65 deductible and we had to pay the parts, $700. Another incident, we told them our plumbing is backing out in the house, we need somebody urgent. We waited 7 days for someone to show up, but by then we fix it ourselves. We had AC problem, they said that they only cover one AC unit. Another incident, we had our ceiling damage and we ask for a plumber urgent, they said that they are very busy, to go on our own and then send them the claim. I sent pictures, the invoice and at the end they said they didn't authorized it. I wouldn't recommend dealing with them. All the calls go to India and they just send you from one area to another and ask for so much info and nothing gets resolved at the end.

If I could give negative stars, I would. DO NOT RECOMMEND. They are a lobster trap - easy to get in, impossible to get out. Super nice reps to sign up, terrible reps and service if you ever have to file and follow-up on a claim. Signed up in May 2023. Hot water heater died in February 2024, and it took them more than 3 weeks to find a contractor to come look at it. The first contractor repeatedly did no-call-no-shows and would lose my case in their system.

This company is a total scam. Thousands of negative reviews should alert you to stay away. Check out Better Business Bureau (BBB) on them.. I have dealt with them several times and each time they scammed me. They find multiple ways to decline your claim. Once our refrigerator ice maker broke. They told me the warranty does not cover the ice maker. Charged me additional $120 to cover the repair. Another the oven in our GE microwave/oven needed a board replacement. They told me the oven is worth $150 now and not worth fixing. So, they gave me $150 and said do whatever you like. I paid out of pocket to fix the oven. A two months later the microwave broke and it was not covered because they had already paid $150 for the price of the unit.

This is by far the worst home warranty company I've ever dealt with. Have their top of the line plan, with roof coverage. They are telling me that they only cover the roof over ROOMS of the house! The garage is pouring water when it rains but that's not covered! Don't waste your time with this company, too many legit good ones to choose from! They replied to my claim by telling me that plumbing isn't covered outside the home....it's a roof leak, and there is zero plumbing involved! Even called to verify they were understanding, no matter... Roof has to be over a room.

Let's say what they tell you on phone while selling you the policy is way different on what you get when you submit a claim. Will give you couple of examples. 1) When I signed up for their policy, their rep mentioned that they will fix it (NO QUESTIONS Asked) as long as it is after the "waiting period" of 30 days and you pay the service call (Total Lies). 2) I had their policy for almost a year with no claims. Air condition blowing warm air, called and scheduled appointment, technician shows up hours late (after I made multiple calls to see where he is at). 3) He diagnosed the air condition and mention need Freon and capacitor but he can't replace it since need SHW approvals and he will submit report today for approvals. 4) Took me approx. 7-10 calls and week in delay getting the report. And here comes the fun.

Wouldn't recommend to my worst enemy. Our plumbing stopped up and sewage started backing up into our basement. They left us high and dry in an uninhabitable home. I'm 9 months pregnant and living in a hotel at my own expense because they decided to wait a few days to send someone out - as if plumbers with weekend hours don't exist. I could go into labor any day now and have no home to return to with a newborn because it's flooded with literal crap and this company won't help us. If you value your health or your children's lives, don't ever give this company a dime. They'll leave you to pee in your backyard like a dog and shower with your garden hose rather than send someone on a weekend.

Select Home Warranty is great until you put your first claim and then you find out their sevice is a joke, actually there is no service, you almost have to pay for all the repair cost on top of a flat claim fee. I found this out after paying them for 18 months with not even one service claim and when after 18 months, I put my first claim (and it was for a very simple and cheap repair) they told me they just pay for parts (that was less than $ 10 and I have to pay for labor cost $175).

Select Home Warranty operates on the model of taking your money while providing as little value as possible. They will attempt to get out of every repair, they will use cheap, unresponsive contractors, their staff is trained to try and keep you locked into your policy, and they will back it all up with offshore support. I've had a policy for 4+ years and I can't think of any claims that either weren't flat-out denied or weren't a complete struggle.

I was able to resolve this with the company and they paid out the $500 listed in the policy document.

Worst home warranty company ever. It took them over a week to review the claim for a new pool pump. Now my pool is green and they are only covering $400 of the repairs which will take them 30 days to issue.

Select Home Warranty either cannot get a technician out to you or denies the claim. I have had the plan for several years (paid in full; which was a mistake). During the past few years, I have had five claims, which resulted in two technician no shows, two denials, and one resolution where I had to pay more than my contracted service fee for the repair. Customer Service staff is very polite and apologetic; however, they do not resolve the issues. They “will try to call the technician” when they do not show up for an appointment but usually, “cannot reach them.” Not surprising, I couldn’t either. You are then told they will get another technician; which doesn’t happen.

Since March I have a claim that was described by the tech on site. Select changed his wording so they would not have to pay. Then I had a dishwasher claim and the tech explained the issue so Select has stated it will not pay for labor. Only parts. Now I have claim for my dishwasher and it has been 2 weeks and no has called me about anyone coming out to check it. I have read their contract and nowhere does it state labor is or not covered. The AC unit I can’t find anywhere in contract that the expansion valve is or not covered. I have called numerous times and was promised things like the labor would be covered for the washer. I have tried to cancel but they won’t cancel. Even the contract says I could. They can never speak English putting us in such a position that is not acceptable. DO NOT DO business with these crooks. STAY AWAY.

Select Home Warranty does not cover most of the equipment nor emergency. The policy document is creatively written to avoid most of the costs when one submits a claim. The policy covers some electrical parts which are low cost and rest fix and equipment is to be paid by the customers. My neighbors and friends have better experience with American Shield Home Warranty OR I would prefer local contractors or direct support from suppliers such as PSEG.

Very very upset!!!! I have called over and over and over again for my shower issue and all I get is runarounds. I’m not a basketball. I’m not satisfied with the customer service. I can’t even talk to a supervisor. They won’t do anything other than say they will "escalate". 2 weeks now. They keep saying they will escalate!!! Is this what I’m paying for? To just have to spend my time calling and calling and get no help?

Poor customer service. They don't care for the customer and are all outsourced. They sent a roof contractor to my house that was afraid of heights and wouldn't get on the roof. Looked like he was on some kind of substance. That is the quality of the contractors they get for you. And they only give you bare minimum to replace many items. And be ready to wait 3-5 days for an HVAC Tech to come out if it fails in the summer. And you better have 3 years of "annual inspections" or you will get little to no reimbursement. READ ALL THE SMALL PRINT. You might break even if lucky but with lots of headache. Not recommended at all.

I paid over $2000 for a home warranty with Select Home Warranty. My washer broke, they sent a tech out who tried to repair it. He came out several times and was not able to repair it due to parts no longer available. Select told me there was nothing they could do because the washer was too old and parts are no longer available. They said there was no value to it so I had to buy a new washing machine after 3 weeks of arguing with them about it. Then a year later my hvac broke and they said they would not replace it because it was a Freon issue and they don’t cover that. The motor also burned up and I have to pay out of pocket almost $7000 for a new hvac. This warranty is a joke and a waste of money.

Horrible service! I paid for a Platinum plan with additional options. When I called about a leak somewhere in my pool, without even a service visit I got an email saying it was determined that I had a leak in my equipment and I wasn't covered. The email then said "The next step would be to contact the technician assigned to complete the repair." but no information on who that was! Then it said "Should you have any questions please call 855-267-3532 prompt 5." Well there is no option to choose prompt 5! Okay, so I try to speak to a representative and there's a minimum 10 minute wait so I called later and the same message but I was given an option to keep my place in line and receive a call back. Well six hours later and no call back. The quality of service is shameful from no visit to wrong information to no return call!!!

Select Warranty is a scam. Don't be fooled by their ads. Our oven went out and the control panel was warped and hard to read. Plus the knobs popped off. They did not respond to our claim at first. Then told me they would not send out a serviceman and that I should hire my own but that I must get their approval before he could do any repairs. I filed my claim on May 17. After requesting more and more information, estimated cost of repair, diagnoses, and pictures, they denied my claim today June 25 - more than a month later. Again, don't waste your money or your time dealing with them. Their motto must be delay, delay, delay, then deny. I have filed previous claims and the response was equally completely unsatisfactory as well.

After speaking with the sales rep on the phone we decided to go with Select Home Warranty. The salesman promises the world only to have a lot of what they said to be more on the shady side. This is covered that is covered it can be replaced if broken. Only to find out it is not the whole truth. Buyer beware. A repair even has it limitations with this so-called warranty.

They refused to help me with a broken furnace and they refuse to help me with the broken microwave. Select Home Warranty it's a complete scam of fraud and corrupt. You can't understand the people on the phone and they give you the runaround. It is disgusting and appalling. They're so wicked.

Called to report a 5/20 Washer, Tech called and never showed up. Call #Warranty to let them know what happened. They reached out to Tech gave excuses rescheduled and the tech never showed. I called the warranty company again they wanted to contact the same company. I asked him for another company. They still did not refer me to another company and still gave me the same company I was willing to work with them and he still didn’t show up again! I called Select Home Warranty company again to let them know that the product was not fixed. The tech never came out. For the fourth time. Now it is three weeks later nothing has been done. The tech never showed up. The Warranty company was still saying the same thing to work with this company and they have no control over their service providers. They still didn’t give me another provider. They’re still wanted me to work with the same RC home maintenance company..

Would give a zero star if I could. Only stayed with this company 6 months. Had a minor repair and they were supposed to pay but didn’t. They have very bad customer service and they don’t do what they say.

I have a Home Warranty of America plan. When I attempt to submit a claim on the phone I am left faced with automatic selections that do not have an option to contact a human. After several attempts the voice prompts became frustrating.

I would leave zero stars if I could. Having SHW is like having no insurance at all. Every time I have a claim these guys find a way to slither out of it. Everyone I talk to is in India and I can barely understand them. Don't waste your money!

We purchased what we thought was an excellent home warranty for 5 years due to the great discount for multiple years. ($1655 for 5 yr). We had a claim for our refrigerator and we were told, "We will not replace it but give you $250 for a new one during the 2nd year of the warranty," we refused and bought a new refrigerator. The 3rd year this year our septic tank pump went out. After 48hrs Select sent a Contractor (nice guy but not a plumber) who is a licensed contractor for roofing not plumbing to come and take pictures of the septic pump. He came with his cellphone only with no tools or experience to remove the lid and pipes. He could not take the picture because he didn’t know how to remove the pipes to get to the pump.

Pathetic company policy and service. Don’t fall into their trap of “cheapest fee”.. with cheapest claim fee you get cheapest resolution. 1. For dishwasher fox they gave me 95$. With 65$ service fee that’s 30$??? 2. For Kitchenaid refrigerator fox they gave me 155$. So with 65$ service fee that's like getting 80$ for 5k$ fridge replacement??? How???

I was lied to and they completely fraudulently misrepresented their terms. Stated can cancel at anytime and only terms of cancellation are days on plan minus $75.00 service fee. This was a lie. Can only cancel 30 days after purchase, and if any service fee is deducted. The service was horrific. Took about a month for a technician to come out. Worthy to not in this year alone there are over 1900 complaints filed by the better business bureau against Select Home Warranty. What I have learned for many their experience is select when something broke down they provided excuses to not fix the appliance. When I complained they stated the contract which is in direct opposition to what I was told by the salesperson in signing up. so anyone who complains is told the contract gives them permission to defraud the customer.

I had one issue which was my pool pump went out. They set me up with a company, but it would have been weeks before they could get the problem fixed. Weeks without a pump in the summer which also happened to be during my son's 5th birthday pool party would not work. Especially in Phoenix the pool would have turned green with algae by then.

Biggest scam of a company. They don’t provide you with a technician that they are supposed to, they kept giving me a run around until I went ahead and got one myself, and after you get one and get the estimate approved by them, they tell you the serviced was not approved and they won’t pay. Please save your money and the hassle.

A little part of My built in Wolf Microwave was broken, Select Home Warranty required me prove of replacement which is over 2k and send me a check of $95 instead of send someone to replace the part. Select Home warranty NEVER pay, this is my 3rd times making a claim and never get pay. They always have some ridiculous nonsense reason not to pay and people who answer the phone have super strong accent, I need them repeat many times in order for me to understand what they saying. I get stuck because I paid 7 year service in full. ***STAY AWAY FROM THIS COMPANY***

Stay far away from this company. They advertise as one of the best warranty in USA but it’s all fake. My hot water tank stopped working on 6/1/24. They told me they will send a technician out to look at it. A week go by and no one showed up then they told me I can go ahead and get my own technician. I called three company. They came out, give me an estimate. From $4100-4600 to replace both tanks. I sent them the estimate. And the end of the following day they send me email saying they will only cover $200.

I had a leak under my kitchen sink. I submitted a claim but it was on a Friday so it took until Monday to get a plumber out. They quickly saw the problem and left to get new washers. I received a call back from them saying Select would not cover their labor. I was left with open pipes and an unusable kitchen sink. I called Select and had to wait over 15 minutes to get a live person. She talked so fast and her English was not understandable. But I gleamed that they only cover the diagnosis and parts. Mind you I already paid the plumber $75. Now I have to pay $175 more just to be able to use my kitchen sink. What a rip off!! Would never recommend Select.

After going through good reviews and recommendations, we opted for SELECT Home Warranty recently. However, it failed to deliver the expectations of timely response and attention for the AC repair Claim. It's almost 6+ weeks and we are still not getting proper resolution and ETA. Considering TEXAS heat, it is very difficult to manage during the hot summer days without AC. Being one of the largest Home warranty company SELECT is not able to get the part replacement and not able to provide timely updates.