Select Home Warranty Reviews

I had ordered another warranty from another company yesterday. I got an offer today from them bettering the online offer. I called and went over the details and signed up. I canceled the other one. The salesman was professional. The service fee is almost half. Roof coverage is included free. It’s $200 less. Very happy.

The person I spoke to was very Helpful and Knowledgeable in answering all my Questions and Concerns in Detail. I was also offered the Senior Discount if locked for 3 Years. First time with this Insurance and would like to see if I am Happy with its performance. Had a Prior Bad Experience with another Company and I hope to be In good hands with this Company.

When I lived in Augusta, GA, through November, 2023, I had a different company, but they have modified their coverage. I decided to use "Select" since I've had them on my list of possible future service. When I contacted them, they provided much of the services I needed and signed up for 1 year of service. The contact with the Sales Team was effortless,

My former warranty plan fell very short of decent. They would not call back, schedule technicians, etc. I did a significant amount of research and found Select to be the most comprehensive around. In addition, the representative was polite, unlike the other pushy sales people. I sell real estate and refer many clients to other services.

When I called and try to get a quote, the company promptly sent me messages/voice mail. Then, this company follow up with the text again. I called back after a few days. The representative show me the options that is the best to me and he explained the policy to me clearly. I am satisfy with their service. Thank you!

I had a nice experience with Select Home Warranty being offered various options but not pushing the sale. A complete home warranty service offered. Nice experience. I feel confident that I will receive a good service from Select Home Warranty and their recommended workers if service is needed. Please check out their options.

Aaron was awesome...courteous, well informed and helpful. Excellent sales service! Aaron told me about a three-year senior discount with two free months - Thank you!!! I will tell my friends about the excellent service and coverage.

Mr. ** was knowledgeable and helpful. He answered all of my questions and provided additional savings opportunities. He also made the switch from my previous warranty company seamless without a lapse in coverage. He was able to explain the claims process and what was needed to have service completed efficiently.

I have been shopping around for a new service provider and found that I had many options. It seems like at the end of the day that this company had the best rates and will hopefully live up to all promises. I will be using this company for the first year and hopefully become a long-time customer as well.

The phone call regarding the home warranty was very helpful and to the point. The information on the home warranty was straightforward and comprehensive. The home warranty was easy to sign up for. The representative was able to answer all my questions about the home warranty. I was satisfied with the coverage and cost of the home warranty. I was able to prepay for an additional discount which I was happy about. They offer a good range of home warranty plans with varying level of coverages.

Do you have a referral program? Louis L was so amazing that I want to recommend him to a family member. He was professional and very thorough when explaining the plan that I selected. Louis L also provided all of my documentation within minutes. Keep up the great work! Please let me know about the referral program. Thanks.

My representative was very knowledgeable and pleasant. My policy, I consider a value and protects my home. I have used other home warranties in the past and they were not the value that Select Home Warranty is. I chose the three-year plan for even more savings know that I could cancel at any time.

Select Home Warranty was very helpful to us in our scenario. We had an amazing company come and help us. Totally recommend. We experienced a major leak in our garage and didn't know what it was from. They knew exactly what to do to ensure that it was fixed and good for the future at a fair price. Great job!

I am very fond of the policy, and it is a relief to know that the major appliances we have are covered. We asked plenty of questions ahead of time, and have peace of mind knowing our 19 year old appliances are covered! Also, it is nice knowing that we have coverage for minor roof leaks and things of that nature. We have homeowners insurance, but as a previous property and casualty insurance agent, I always insisted on my clients also having a home warranty. It is so important!

The agent was very courteous and knowledgeable. He helped me find a policy that was affordable and convenient. Ten out of ten I would recommend. The agent spread out my payment in three installments so that I was able to receive the yearly rate. This made it possible for me to get the yearly rate instead of the monthly rate. This made it much more affordable for my family.

I have dealt with many Home Warranty Companies in the past, but this was the best. Zachary gave me the best offer and was extremely knowledgeable. I received all of the coverages I needed with a very fair price and 2 months free service. They also have the best repair companies to work with.

We purchased a multi-year plan. In the beginning, the service was ok. In 2023 when I needed my washer they provided the worst services. First, the repair guys they select in this area don't show up or you constantly have to call them. Then you get the nice customer service persons who keep repeating themselves from a script versus hearing you is a little fascinating. The dashboard is weak. But that's another story. But check this out. Claim submitted 11/28. It's now 12/30, part is here but no repairs yet. What does that say about this company? The company's reviews I think people are fooled by but in reality it's the worst I have dealt with.

I reported a garage door failure to open. They sent their technician out, didn't do anything, took $65 and left, said he will write report for the replacement due to an old unit and no parts for repair. The claim was denied because based on their terms, it was a power surge and not because of wear and tear. This is fraudulent, the technician could be contracted and side with them for not covering the problem. Don't trust what they tell you, but read carefully on the contract. Never buy this type of insurance again, they won't cover anything.

Made the claim on 11/13, a technician arrived 2 days later and recommended a repair. 11/27 the repair was still not approved. They insist on sending another tech that hasn't yet to show up. Been on hold nearly 10 times w staff challenged by English. Choose another company.

Upon calling them for thermostat assistance and having a technician come out to ensure proper installation I was told in an email that they would not service it as it was a maintenance issue therefore are closing out my claim. I called them again but this is about my HVAC heating not blowing. Again I was denied because I had a previous claim within 30 days. I said how could that be there was never a visit by a service tech. They claim it's all part of the same claim as before therefore will not honor the request based upon a policy. I argued with the rep who was heartless (go back and listen to the recording of the call if you can and judge yourself) as we are in the early throws of the coldest months and getting colder and I have no heat, thus having to use space heaters which runs up my electric bill. She refused to set in motion a policy exception (whatever that may come to) that I asked for.

This company is the worst home warranty company in USA, they steal money from the policy holders and doesn't give the resolution when needed. When I purchased the home warranty with this company I was told, they will provide $11,000/year for the repairs or replacements for the appliances that are covered in the warranty document. I had an issue with the built-in microwave on Nov 18th 2023, I submitted the claim and they told me they would send me a check for $95 to purchase a new microwave.

I had to call to explain why my AC unit is covered because someone doesn't know that in the United States, the VAST majority of HVAC units have the compressor outside the house and the air handling unit is in the attic. My initial claim was denied because it was on the "second floor". I don't have a second floor. But true to form, the claim was denied without a followup for clarification, meaning lost time where my HVAC isn't working for an additional TWO DAYS. This is the absolute antithesis of good customer support. Good customer support would have had someone reach out via phone call to verify details before denying the claim so that the customer is not without heat or AC. This is the third such interaction. The one time I got someone to come out to repair my AC during the summer's multi-day triple digit heat prior to calling them, they refused to reimburse me for the service call. I will NOT be renewing with this company.

This is the worst home warranty company we have ever dealt with. Customer service center is not in the USA, very difficult to understand agents' accents and they only read scripts. We paid our monthly rate for several months and when we needed service, their contractors didn't show up. Supervisors didn't provide follow up even though we had to contact them several times, so we ended up buying a new washer machine. After we were charged for a monthly fee and we didn't receive any service, we decided to cancel the contract, and they charged us a $75.00 contract cancellation fee. Very unprofessional staff, they just got out money with no service in return. They don't care about customer service and customer satisfaction.

I started the policy on November 23, 2023. The sale agent is a liar, who told me that the policy start after 30 days and I can cancel in the middle of the year without cancellation fee. After 32 days, my fridge had a problem, so I submit a claim. Then the agent told me that there is a fine print, If I pay by credit card, the waiting period is the 35 days instead of 30 days (which is Dec. 28, 2023). Then I decided to cancel the policy on Dec 27, 2023, the agent told me there is a $75 cancellation fee. It is totally ridiculous that they charge the cancellation fee for a policy that never started and I never used. And they refused to refund the two monthly charge ($42*2 = $84). So they just scam customers to pay $159 for a policy that never take effect for even 1 day!

I signed up with SHW in April 2019. I paid for a five-year subscription and got a "discount" as a Senior. I have used the warranty VERY little as they always have a way of finding a loophole. However, the biggest problem is that when I signed up it was as a rebound from another Home Warranty company that left me high and dry (but very HOT) for 3 months in the summer here in middle Georgia. SHW promised that they had my chosen HV/AC company on their list of contractors in our area. I signed up on that assurance. Each time I had something with my HV/AC (maybe 3 in 3 years), they always sent a company that was not the one I requested, always telling me that my chosen company was not the "first to respond" to their call. The issues were never taken care of.

Please don't be fooled by any fake reviews. This company is by far the most unprofessional I have ever experienced. I have their best plan and after a year still not 1 of my claims has been actually resolved. They send incompetent technicians, then they ping pong your calls to each other saying they won't give the call to a manager. They say, "We will call you back" and never call back. They hang up on you saying they can't hear you properly. This company is cheating its consumers and just find ways to wear you out of following your claim.

I had a stopped up kitchen sink and nothing I tried would clear it up. I put in a trouble call to Select Home Warranty. They sent a plumber of their choice, they arrived three days later-who looked at the sink and said they had to call it in for approval. I got a call from them 15 minutes later and told me Select Home Warranty denied service, but that they could do it for $650. I called the Select company for clarification and they said the work could not be approved with a bogus excuse that the pipes and garbage disposal had been installed incorrectly and that it was stipulated in the contract. This made no sense and frustrated I hung up. I called a plumber and he cleared the clog with a motorized drain auger (snake). I paid $550 out of pocket. I want nothing to do with Select Home Warranty. I have signed with another company.

You will be treated exceedingly well when you purchase, with complementary add ons, extra months, etc. Then when you have to file a claim a resolution will be in the far future if it ever occurs. Select Home Warranty will take days or longer (currently at week 4) to address your claim, then hire the cheapest and absolute worst contractors who incorrectly 'repair' problems, then not ever properly repair the work, and finally charge you for the repairs when you cancel your warranty.

Please stay away from this company - they don't cover any claims and keep declining all the claims. The customer service team is the worst and is not supportive in addressing your issue/complete reasoning behind rejecting the claims.

I signed up for Select Home Warranty and my first claim for an stove/oven repair was quickly approved, dispatched and taken care of. I was very happy with my experience. I purchased the plan that includes hot water tanks and roof leaks. When I submitted claims for these, both were denied and I was referred to my policy. Both are covered under the policy but this company refused to cover my claim.

I bought the warranty for 3 years. What a mistake. When my dishwasher went out, the part was not available for 2 months and then there needed to be 2 parts. Finally, they wanted to replace the dishwasher and only gave me a 175.00 towards a dishwasher that cost 569.00. This was unacceptable. I have been trying to cancel this since October. Every time you call, you are put on hold and transferred to one department to another. The representatives just want to keep you as a customer and canceling the policy is virtually an impossible process. I am starting again this week to cancel as I sit on hold again and I have been transferred twice already again. On no circumstances should you use Select Home Warranty.

I called in for a service repair on my hot tub and refrigerator both of which I bought a three-year contract on now. I have had Claims on both and they are refusing Claims making it hard to even get quotes. The contractor sent quotes and now they’re stating the contractor did not send them in, this is the third time I have tried to make a claim and the third time they have now refused. This is a fraudulent company and should be sued.

When I signed up the rep told me everything what is covered under each plan. I felt comfortable and decided to get the best plan as I was informed coverage was 100%. Afterwards into the contract by a few months, my built-in microwave failed. I called to make an appoint for repair. I was requested the model, serial #, etc. I told them it is about 2-3 years old. Within 2 days I was offered $95 cash out in leiu of a replacement of a $824 microwave with no labor installment.... I was told that is the depreciated value of a $824 built in microwave when I was informed by sales rep all is 100% covered. Do not fall for their fraudulent tactics... If I could give a zero rating I would have.

We paid $1,260 to obtain three years of warranty coverage with their "best policy" for our primary home and rental units.

When you ask them to fix a leak in the bathroom, they say that we do not fix this leak even though they initially said that we cover all plumbing matters. I do not know how they can take money without offering any service, even if it is simple.

This is a crappy service. This is a scam. I made 6 appointments with the schedule again. 11/23~24, 12/1, 12/5, 12/6, 12/11, 12/13. Every time we made time from work, we waited for this service. They never kept your promise and never came. I can no longer trust your service. I still haven't received service.

I purchased my annual policy in July 2023. In November I filed a plumbing claim. A master plumber sent pix and diagnosis. Customer service continuously denied receiving the diagnostic materials until I was cc’d in the diagnostic email. At that point customer service advised me I was responsible for access, stating I would need to remove the back of my new cabinets - without guarantee they would cover the cost of the service. Customer service manager advised me of a $500 annual limit for plumbing. No such limit is in my contract. After insisting the manager prove to me the limitation was in my contract, SWH denied my claim saying the leak was outside. This process took about a month. Select Home Warranty has refused the master plumber’s diagnostics and fabricated one of their own to fraudulently deny my claim.

I bought a policy with them back 7/22. Now I need to use them to fix my dryer machine. They denied the repair. They only offer less than half of the repair cost. When they sell the policy they don’t inform so many things. Looking for other ripped off clients from them to enjoy a lawsuit. Also I am writing a case on Consumer Affairs and BBB.

I have a washer that needs repair. I file a claim, get an email saying that they are looking for a service tech. 2 days later, I get an email telling me that their service network is "Backed Up" and it would be 2-4 weeks before they could be available. I could find my own service provider, they allow a $100 initial amount to coordinate a diagnostic visit on my own. The repair shops I called said they would not dispatch a tech for that amount. I again asked SHW to coordinate a visit, 2 days later the same email, asking me to do the job I thought I was paying them to do...

I had a light in my fridge freezer go out. Bought replacement light, but that didn't fix it. Swapped the light out with a working one in the fridge door. Still doesn't fix it. Logic is wiring. Opened a case with Select and they tell me I have to have someone come in on my dime to confirm it. They said several times that lights aren't covered, but this isn't a light issue. Section 6.3.4. of the contract states wiring IS covered. With the cost of having someone come in to prove it isn't the light and then have Select charge me the $60 copay, it would have cost me about $300 for this warranted part. Ripoff. Then they have the nerve to call me about extending the warranty another 3 years. Never going back to this scam.

I signed up for 3 years in June. Had my first service call in October. AC blower motor died. It is a covered part as per their Tech and contract. they could not repair and refused to replace which is clearly stated in the contract. After fighting with them, I just cancelled and they wouldn't even give me back the full amount I paid (plus the copay for a service they decided not to cover). Try Choice Home Warranty. STAY AWAY FROM SELECT HOME!

I submitted a claim for fridge repair in March 2023. It is now December. Zero results, hundreds of lies. Select Home Warranty is is fraudulent/scam. Fridge continues to accumulate ice build up causing water melting and destroyed our wood floor. They also did not repair my ceiling fan. July claim. Now Dec. BEWARE. Anyone else interested in suing them please join us to save other future victims.

My first claim and Select says they don't cover my refrigerator. The contractor they sent even said that he couldn't fix the issue even If I paid for the repair outright. So, I went to cancel and they kept me on the phone for an hour derailing me from cancelling. Finally I pleaded with them to cancel, and they charged me 30% fee for doing so. Then after I find out that they are sending out technicians not for repairs but only for Diagnostics. That's not what I bought a warranty for. PASS on this operation.

Select Home Warranty is a Scam Company. They do not cover anything! We purchased their Platinum Care which is supposed to be their best plan with most covered items. However they declined to cover the covered items. They get away with not covering by using fine print in their policy. They make you wait for 30 days to make the policy effective and then for another 30 days they don't cover any "major" repairs of the "covered items".

I called Select's 24/7 line the day the clothes washer failed. I managed to submit a claim. They assigned a repair person to do a diagnosis but he said he will not be able to fix it, so they assigned a different guy. He came down and said he need parts. I paid the service fee, and never heard back from them again, now they assigned a 3rd company.

Select Home Warranty service makes up fake reviews and did not do a coverage for genuine failure of AC equipment. I paid 3 years of coverage amount and in return stress and spending time on phone for no value. So if you want to pay your money and talk to scammers over the Phone, you can try your luck. I will not recommend this experience for fellow country men.

I have had an absolute horrible experience with Select Home Warranty. I've been a long time customer of one of their competitors and switched to Select Home Warranty because they made promises of extra coverage for a lower cost. Unfortunately we had been experiencing problems with our dishwasher. It's a Bosch top of the line dishwasher purchased 2 years ago for over $1,000. It was having a draining error. We submitted a claim and they sent out a vendor to inspect the dishwasher. The vendor said there was problems with the pump and the parts needed are no longer manufactured. The vendor submitted to have the unit replaced.

I just sign up for Select Home Warranty. I had a clogged drain so I called Select Home Warranty to come and snake the drain. They sent me the washing machine company instead of a plumber. I called back to get a plumber and it took from the 15th until the 24th to tell me they can’t find a plumber. Then they offer me 100 to have it diagnose but who can get a plumber for 100.00 dollars. Try to cancel all 3 policy took over 2 hours. Come to find out they. Charge you 75.00 dollars for every cancellation from my property. I was never told they would be a cancelation fee. Beware, this company is worse the the other two I had. Only reason why I cancel American Home Shield was because they are getting too expensive but I went back because at least they take up to 1 day to get someone to come out. BEWARE Select Home Warranty. 75 for cancelation is outrageous.

I have a refrigerator that cost $2400. It failed and could not be repaired. They offered me $300. The fine print does have limits. So, be very aware that the replacement policy is so limited that it is worthless. Other companies are far better. For example, First American says: "Yes! If we can’t repair your covered home system or appliance, we’ll replace it with a new one of like functionality". And they have for me. Going back to them.

Save your money. This company is horrible and unreliable. Filed a claim over two weeks ago for fridge repair. Finally after a week and me calling every day a tech showed up. They then have taken a week to even respond. The issue is still not resolved as they have not come back out to fix the problem. It took me an hour on the phone today to get them to talk to each other to get an answer. I also had a plumbing issue yesterday and they said they needed 2 days to process the service request before they would assign a company. All the while I sit here with no working plumbing. Told them to go pound sand and called a local company. Save yourself the frustration and find a local company and not a company that basically uses an international call center to handle everything.

Trying to get my hot water heater repaired since 10/10/2023. Finally a plumber could not repair it. Submitted another claim to replace it.... I'm still waiting to hear from SHW. I give them a 1 out of 10... They are completely unresponsive as of this review. Their Website is of NO help. Their Customer service is of NO help. A total waste.

Turned in a claim for my water heater. It was leaking. They don't cover leaks. What do water heaters that go bad do. They leak. So they really don't cover water heaters. They make you jump through hoops to get service and deny the claim

I ordered a Home Warranty with Steven ** and I asked him to order me their best plan including all options. A few months later I called in to have my refrigerator and ice maker fixed and they said I was denied since Steven forgot to add that option. I was told that I could cancel at any time for any reason and receive a refund. I told Steven that I would like to cancel immediately. He said to talk to his manager and see what his manager could do for me. After I spoke to his manager, I said go ahead and cancel my policy. I immediately I emailed Steven and let him know that I spoke to his manager, and I decided to cancel with him.

If I could give this company negative 100 stars, I would. They are the worst. Every claim is like pulling teeth. Here's a little taste of the issues we had over the span of a year:

Our air conditioning went out July 5, 2023, I called Select Home Warranty to tell them it was 110 degrees outside and our house was 88 degrees inside and we needed help. Two days later they sent a contractor over that evaluated the problem and then said it had to go to their authorization department before it could be fixed. We waited for a week with no results and then decided to call our own contractor to replace the unit which was done the next day. Select Home Warranty only gave us $433.71 towards the $9800.00 bill.

Bought a three-year Select Home Warranty. Had a plumbing issue come up. Select has done nothing except add stress to this situation. They did not provide a plumber - they supposedly looked for three days then said they couldn't find someone, we should. So we had to call around. No plumbers work with home warranties, so we have to pay and ask to be reimbursed. We got an estimate and submitted it for approval - Select never called back. Finally called to ask and they said it was only partially approved, despite having been asked explicitly about this before buying. So ultimately on our first attempt to use the warranty we had to find our own plumber, pay for it ourselves, still pay hundreds of dollars over the cost of the warranty...What was the purpose of this company? They have added only stress and work. This has been the biggest waste of money in my life.

We had two separate plumbing issues within a short time of each other. SHW sent a plumber out for issue #1, who told me he could only do $100 of work (of which I paid a $75 service fee). The problem wasn't resolved during the first visit. It took SHW longer than the 48 hours promised to approve a return visit. A return visit in which the plumber did NOT show up or return my messages. Again I was promised 48 hours for SHW to find me a new plumber. When that didn't happen, I found one on my own to fix both issues. After submitting my paid invoice to SHW they sent $150 to me and the other $150 to the wrong plumber! The one who never came back.

This company upsells their product and then they refuse to cover products stating there is an exclusion in their policy. Then when they do provide service for a claim they have no contractors in the area and you need to find your own contractor and then submit service order for approval so the issue does not get resolved on the 1st visit. They overtalk you on the phone and refuse to listen to your issues. I would not recommend this company to anyone!!!!

Started contract in June 2023 and as of November 2023, I filed 2 claims with them. 1st claim was for a gas water heater that went out in early August. Select sent a technician out to diagnose the unit and found a faulty gas control panel. Select offered $200 dollars cash and told us to replace it ourselves. I thought this was weird but ok, whatever. The wife and I replaced it immediately and received our $200 in about 30 days. Fast forward to end of October and to my second claim. We remodeled our kitchen 6 years ago and spent around $7k on a JennAir microwave/oven combo wall unit. The control board went out and now neither work.

I have had the policy for over 3 years.. 1 claim filed, they offered such a ridiculous amount I never repaired the appliance. Today I tried to cancel policy, they charged me for both monthly fee and a cancelation fee of $75. This company is full of false promises, difficult customer service and the coverage is a joke. I would never recommend them to anyone.

Shady payment process, have to pay for everything upfront before getting reimbursed. Stay away from Select Home Warranty. I would not recommend them to any friends, family members or co-workers. Look at other options when choosing a Home Warranty plan.

Ceiling fan quit working. Put in a claim. They only offered me $45, after reading email offered call and ask were they kidding. You couldn't buy a ceiling fan for 45 at the junk yard. Canceling my policy with them.

WARNING!! This company is the WORST company I have ever dealt with. It should not be in business. Since August 1st, 2023 and today is October 2023, and I am trying to collect my reimbursement check of $150. Every time I call they give me the same story and I am still waiting…. Not to mention that when they try to sell you the policy, they will tell you whatever you want to hear and then when I submitted a claim, they requested records of maintenance for my AC for the last 3 years. Seriously!!!! I do not understand how is that they are still in business.

Nothing but bad experiences with this company—from them trying to break 1 claim for 1 issue into 5 separate claims so I would pay the service fee 5 times to the 2 months I’ve been waiting for plumbing help.

I was very pleased with the communication and the timeframe that they sent a company out. I was extremely pleased with the company Dryer Solutions and Appliance Repairs. Select Home Warranty communicated with me as well as the company. And the technician was extremely knowledgeable and worked well with Select Home Warranty on my claim and the repair. I was very impressed!

I purchased plan for two home for two years. MISTAKE, most people that gave higher review rating because have not dealt with the service or claim yet. Wait until your first call. Look at all 1 star reviews. They make up words to deny your claim. Example my technician said 3 parts needs to be replaced. They wrote cracked burner in the furnace so they won't cover it. Everything is lie. DO NOT FALL FOR THEIR SALE SCAM. They do everything possible to deny your claim even if they forge the documents. STAY AWAY FROM THEM. I asked for my money back, they have not contacted me at all. Read the reviews for people who put in a claim not the one who just bought a plan.

I purchased a 6 year home warranty contract with Select Home Warranty 10/26/22 - 10/26/2028. One day, I had a leak from the roof. Since my contract included limited roof coverage, I filed a claim and paid the $65 service fee. A contractor was sent to my home to diagnose the issue, however he did not have a ladder to get on the roof or any way of inspecting the roof. Therefore he made a "best guess" as to what was causing the leak, and the claim was denied. I called Select Home Warranty requesting a refund of the service fee since the contractor was not able to examine the roof to appropriately diagnose the cause of the leak. They refused the refund the service fee and declined to re-evaluate the claim or send another contractor out for free.

I bought the top of the line home warranty. We had the A/C unit fail. The tech reported that the compressor shorted out and overheated. The compressor failing caused the tube to rupture and allowed the freon to leak out. They are denying stating that the freon caused the problem. This is impossible. The Tech even sent in a supplemental stating that the failure was due to the compressor shorting out and overheating. They are trying to get out of paying the claim and standing on the fact there is a freon leak. This company is a deny first., So it looks like it's off to court we go.

I purchased this policy like 2 months ago. There are some questions I ask because agreeing to something like, "Is there a charge to cancel" or "Is there a 12 month agreement? Can I cancel any time." Which a representative told me no to all this questions. I wanted to cancel this policy because they just sent me the agreement when my refrigerator and dryer started to have issues. When I did my claim they said that only certain parts are cover and that my refrigerator ice maker was not cover because it not part or my refrigerator warranty. That I have to pay $139 to add coverage to it and pay another $65 to check it and $65 for them to check my refrigerator.

I typically use American Home Shield, I should have never stopped!! Please stay away from Select!! They literally deny every single claim possible. I had an issue with my washer and they sent out a tech. The tech could not find the required part, and recommended a buyout. Select all of a sudden said they don't cover the issue identified by the tech. This company is literally a scam!!

I called to have my WATER HEATER repaired and they refused explaining it is an upgrade to replace it. When I was being sold the warranty they said it was covered and was no issue. I was lied to and then paid to have a person come out to do the repair. I have asked for my warranty to be canceled. They charged me $75 to cancel a warranty they didn’t even pay a penny out on.

I am really disappointed with this home warranty that I purchased. Do not waste your money for a company which doesn’t provide any services when you need it. Our garbage disposal is not working and we have been communicating with them since three days back, asking them to send someone to come and fix it. They only offered a small amount of money which is even not enough for any potential service required. We kept asking for someone they send to fix it but they just refused. We originally purchased home warranty for services, and we didn’t want to be involved in finding professional people to come and fix our issues. On the other side the money that they offer is very small and no plumber will be here to even look at this problem or give any advise! We are going to break our contract with this useless company!

Could never find a technician to fix our pool pump. Called and called and called and called. Never got anywhere with them. Finally had to find our own technician and then SHW did not reimburse us appropriately.

It's impossible to cancel the subscription unless you cancel your bank card attached to the account. I’ve been trying to cancel my subscription with this company for 3 MONTHS! And they continuously automatically debit my card. I’ve sent emails asking to cancel! Yesterday, I called customer service to dispute the charge and they tried to get MORE money from me. After hours of disputing, I looked at my bank today and saw another charge of 75$$ I did not authorize. So instead of refunding my account for the month of no service and to stop service, they charged me a service call charge!

I am a former 12 year customer of American Home Shield. When they raised the month from about 75 to around 95 without notice, I dropped them and went to Select Home Warranty. My research had put Select Home Warranty at the top. They have three levels of policies and I selected the middle one; I made sure it covered water leaks in plumbing.

Select Home Warranty is by far one of the worst warranty companies I have had the displeasure to personally use. As an real estate I recommend several companies and vendor to my clients with confidence because I have used most of them and believe that the service they provide is best for their needs. Sadly, this company will not be one that I can recommend or send any referrals based on my one star rating! Every time I called about an issue they found a way not to cover the item or the vendor they sent never did the work well. Calls to them to complain or try to resolve the matters were never responded to or I just got tired of calling and not getting any resolution. I finally hired an electrician, replaced my dryer and replaced my AC. A COMPLETE WASTE OF TIME, MONEY AND SPACE! Poor service, poor communication and subpar vendors. It's a HARD no - never again for me!

Called in the claim to fix my dishwasher 18 Sept 23; technician was assigned in 3 days; technician did not contact me to schedule service call for another three days, after my repeated calls; technician showed up a week later and requested parts purchase approval, which was received on the 28th of sept. Tried to contact technician for a week to get status without results, called Select customer service and received the part on order with the technician, who will check and let me know status. Today is the 16th of Oct and still have not heard form technician and select customer support providing the same status. In the meantime, I've have a broken dishwasher for 30 days with no end in sight.

I was told, in writing, that the service call fee would be $65 if I renewed and not $125. Only reason I renewed because that’s the normal rate of most warranty companies. I pay for the year and notice they didn’t change the rate. I send emails and make calls to them in April 2023 and May 2023 regarding same. (Including resending the email that they sent me stating the fee would be $65) I’m told we received proof and we’ll escalate this and get it changed. I check back a few months later. Still not changed. I’m again told same script which is, "Will escalate this and someone will call or email you back about it in 24 to 48 hours. Of course no one does. No one ever does.

If I could give a ZERO I would! I signed up. It all sounded great. I asked about turn around times for the claims. They said that it was quick. I have had an absolute horrible experience. With Select and the Repairman they sent out. Acted as if I was an inconvenience for him and he didn't even listen to what I said was wrong with the Fridge. He didn't note the error code in his report to Select, he didn't check the temp in the fridge either, nothing! He was rushed and rude. Only cared about how fast I would pay him for the service call.

Changed from Cinch to Select home warranty and what a terrible mistake. Their customer service is awful. They don't stand by their service. Cinch will replace your item if they can't fix it. Select will lowball you and give you pennies on the dollar for the appliance. Stay far far away.

First, people with a positive review have not filed a claim. Second, you are not informed that the coverage is severely limited and nowhere within the actual cost, third, you will be blocked from seeing the actual contract until after your review period has expired. I had 2 items that went down in the same week. I called to file claims because the online system would not work. After filing it was a week and no one came to my home or called to verify or schedule an appointment. I was left calling everyday and getting nowhere. They told me to call who I wanted them 'try' to get reimbursed. The dishwasher was the first issue addressed - I ended up going to Lowe's, picking up a new dishwasher, installing and delivering it myself. This is huge because I am disabled with very limited arm use and leg use. I crawled around in my floor, hooked up lines, and even diagnosed my 3 yr old dishwasher that quit.

Select Home Warranty runs you in circles, delays, and delays for claims over $200. They sent out their own contractor who submitted the claim and Select Home Warranty kept telling them they would respond in 24 to 48 hours. They never responded to their own contractor. I ended up having to pay the contractor and never got reimbursed.

I've had back to back NEGATIVE experiences since being with Select home warranty. This last experience did it. I called for a leaky faucet and was fraudulently instructed to purchase an additional $249 plumbing n electrical policy to cover my problem. Later to find out I was lied to!! This company took my $249 and within a week told me my claim was not covered and I wouldn't get my money $249 back. The OUTSOURCED representative apologized for the incorrect guidance from the other OUTSOURCED representative, who I could barely understand. I then asked for a manager, JUDY, who did not make this customer whole. Instead, I was met with a company spiel of "look at the bright side," ** of we cover the inside! That BULL was, all the other items inside your home is covered.

This company sent out a technician to work on my HVAC unit March 2023, he said he had to order a part, he never came back so I called in again & they had the repair company call me back, they said the part was on back order, it is now October 2, 2023. Still no parts. I called back in several times but to no avail. My contract expires in a few days and I got several calls to renew & the last call offered $100 less than last year's price, I called in to resolve my HVAC, issue & to renew & the rep said he couldn’t do the price that I was quoted, he asked how much did they quote me & I said they just said $100 off of last year's price, he responded that he is not an idiot, he heard that but wanted to know the price, I told him they didn’t give a price, they just said $100 off of last year's price, he responded that if I raise my voice again he will terminate the call and just transfer me to claims.

My A/C Unit went out. Called SELECT HOME WARRANTY to get it repaired and they sent out a repairman who was unable to repair my unit because of the SMALL PRINT rule in the policy prohibited the repair. They only covered the tech coming out to diagnose the problem. I immediately cancelled the policy. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!

If I could give them 0 stars I would. I filed a claim for a complete plumbing stoppage and it took three days for a plumber to come to my house. He tried to fix it and needed approval to snake the main line. The person he talked to would not approve it and said they would send another plumber. I called and complained and the customer service rep called me a liar. In the end, that plumber left and I had to hire another company to fix it. I paid out of pocket and then called to have my policy cancelled. I have spent a good three hours on the phone and talked with five different people who keep trying to sell me on keeping the policy. I am still waiting to get my refund. I would not recommend anyone use this company. There are plenty of other home warranty companies that are actually worth the money.

I purchased a home warranty from Select Home Warranty after reading good reviews and being told by the salesperson that the warranty would cover items such as a broken water heater, air conditioner and plumbing. Unfortunately, when my hot water heater broke and flooded the garage, Select Home Warranty's response was that they don't cover hot water heater leaks. I advised them that the issue was not the leak, but the fact that the hot water heater broke. They denied my claim and I was forced to spend over $1,400 purchasing a new hot water heater and having it installed. This is more than frustrating and infuriating. They are happy to take your money for the warranty, but then include fine print you don't see until the purchase is finalized which allows them to deny claims. I would not recommend this company to anyone.

I had a power issue with the power to my AC thermostat, and they sent out to tech to diagnose it. The tech spent no time a total of 5 minutes looking at the system and came to the conclusion that I needed a new system. He never turned in the report and was arrested for a DUI after leaving my house. The owner of the company came over two weeks later and spent the entire time apologizing and said that my system was leaking (which Freon leaks are not covered by SHW).

I had to go to Court to get my pool pump failure resolved. I was given a judgment in the amount of $3198.19 based on Select Home Warranty not adhering to their very own policy provisions. Even now they refuse to pay the Court award. Select Home Warranty is, in my opinion and rightfully so, a company that does not follow their own policy provisions and will make you have to go to Court to adjudicate their refusal to pay and then refuse to pay the award.

I purchased this warranty 1 year ago. I have had 2 claims and they denied both claims. Both claims have been on AC units. To call and talk to customer service is a painful experience as you can not understand the people talking to you from a different country. I have waited 2 weeks for an answer and calling and calling with no reply other than to say it is in the portal, which I asked to show me and they could not. I said show me the email and they could not. Please resend the email. "look in your spam" they said. They seem to have my email that comes through when they advertise. Bottom line is that this company is poor at communicating and slow! They also don't really warranty anything. Just deny claims...-10 out of 10 so frustrating. Not sure how they are in business.

I purchased Select Home Warranty which includes A/C coverage. When our A/C was not working around end of June, 2023, I immediately submitted a request to check and repair. After 2 days, they said they can't find a A/C technician in San Jose (Bay Area) and told me to find a tech on my own. So, I waited for weeks so that a technician to be available and kept calling & submitting repair requests more than 5 times over months. SHW has never assigned a tech to check what's wrong with the A/C. Several months have passed and the weather has cooled down. There are plenty of A/C technicians available in the area, but SHW has not sent any technician yet which is a clear and systematic VIOLATION of the agreement by SHW.

Select Home Warranty is a worthless company, do not waste your money for Home Warranty. I have paid a diagnosis fee to Select Home Warranty for a broken AC. They are neither fixing the AC nor giving the technician diagnosis report. I had to call another technician and paid twice for diagnosis from my pocket. Please be careful with this company. I cancelled my policy immediately and they charge me $75 for cancellation. What a RIP-OFF!

I paid for Select Home Warranty their platinum plan. My washing machine broke. I called to file a claim, but the service person spoke broken English and there was so much background noise I had to repeat everything. You have to verify it’s you every call. You need policy number, claim number, your name, your address, your email and your phone number. I stated my problem. Was on the phone 30 minutes, was ensured everything was good and I’d be contacted by a service provider the next day. I was contacted by a plumbing company not a appliance repair person, so I had to cancel them and call back in to Select Home Warranty.

I was unable to get service through this company. I tried getting my dryer and air conditioner fixed and they told me both times they were not covered under their plan. Company is happy to collect money every month but provides no service.

The sales team will say anything you want to hear so they can make a sale. The company will not honor anything the sales team says. DO NOT GIVE THEM YOUR MONEY! LIARS. SCAM ARTISTS and they are unashamed about it.

This company has collected over $50 a month from me for over a year. I went to file a claim when my washer had an issue. I reviewed the policy and made sure it was covered. They are telling me I need to find my own repairman AND get the person to submit an invoice prior to any work being done. They are telling me they will not pay more than $100 without this and that I need to pay the $75 service fee meaning I might get $25 back. I have tried calling but only get people who do not speak English. No company will even come out for an estimate for less than $100 and no one is going to do that for free, then return after "approval." This means I have had no washer for weeks and there is no end in sight. I have asked for a refund of my premiums since they have no repairman. No response but tell me to call back. I am just paying to have it repaired and continuing to try to get my premiums refunded. Too late for me but maybe I can help someone else.

This is a terrible company. After 2 weeks of no response we were finally told we were "authorized" to find our own technician, which took another week. The repair was going to be $500 and we were only approved for $165, which is not what we were told or their contract showed for coverage amounts when purchased. The sales people speak regular English, but the entire operations group has a huge language barrier making working through the issue very difficult. It took several calls to understand our dishwasher wasn't nearly covered. Stay away and go with American Home Shield who we had prior, but switched to save a few bucks. Not worth it.

I decided to go with Select Home Warranty because they were listed as a top ten insurance company. Boy was that wrong! I had a water leak in my garage and called to make a claim. I was concerned because the representative began offering me a supplemental policy. When I asked if leaks were covered in my policy, she said they were. She was just required to read the prompt. Two days later I got an email stating leaks in the garage are not covered. I’ve been paying for a warranty policy and they had no issue with taking my money but as soon as I needed to use the policy, nothing is covered. Don’t waste your money because this company is only out to take your money without providing coverage.

This company is the worst. I put a claim to fix my stove which the only problem was I cannot adjust the temperature in one on my burner. They send a technician from MAJESTIK appliance. They came on July 2023. They “fixed”, they replaced the “right part”. 2 weeks after the “right part” get a short circuit. My stove was full of black fume. My neighbor call the fire department. My whole stove stop working. I called Select Home Warranty. They send me the same company. The technician told me that the part was wrong and affected my other burner, that they will order the part “again”. After 2 weeks I called them and they told me that select home warranty did not approve the work.

I have a bronze policy that I purchased March 15, 2023. Under my policy garbage disposal are included for $500. I just replaced my broken garbage disposal for $727.96. Select is telling me that they'll only reimburse me for $75 which is a joke. I am going to ask for my full annual bronze membership fee back as my bronze policy clearly states that garbage disposal replacements are reimbursed at $500.

Select Home Warranty has to be the worst scam company ever. They mislead when you call to sign up and promise coverage they do not follow through on. The 30 day refund period is because they send you the contract after you signed up and don't expect you to read the fine print. I got stuck with having to pay $127.50 for installation out of my pocket and a $75 cancelation fee after I told them they are not authorized to charge my account. They are argumentative, rude and unprofessional. When you try to speak with a manager, I was told there wasn't one and I had to talk to the representative. All around a horrible experience and I ended up paying more out of my pocket than what the part was worth.

Select has yet to find us a repairman, we have had to find one every time. Every claim that they have approved has been for the minimum amount they are willing to reimburse which is far below the cost of repair. They state that the unit is old and they will give you a little bit of money that doesn't cover even a fraction of the cost. A warranty company should replace the unit, the age of the unit shouldn't matter.

I bought a 5½ -year policy from Select Home Warranty (“SHW”) in Nov 2022 for $2500. The following July my clothes dryer stopped working; Filed a claim online on 7/23; rec'd email & text messages on 7/24 that a tech would come 7/26 between 8am & noon. On 7/26: No show, no call. Rec'd email/text msgs on 7/27 that the tech would come 7/27 between 8am & noon. Again no show, no call. On 7/28 a tech arrived, diagnosed the problem & said he'd draft a report & send it to SHW, who would order parts & have them sent to me, then I should call the tech to come back to do the repair.

This "warranty" company is a genuine fraud. In the only claim I made, they sent out a technician, I paid him an $80 service fee, he invoiced them for the difference, and they never paid him or returned his calls. I think refiled the claim because the problem was not fully addressed, and they sent me an email stating that he had confirmed he was coming out to follow up. I called him, and he had received nothing from them. They also emailed him under another name. This company is just like the moving companies who under-bid a home move, only to hold your stuff hostage until you pay them 3 times what they quoted, only to change their name and reincorporate under a different name to avoid prosecution. THIS IS A FRAUD.

Purchased a 3 yr policy in July 2021. I have called 2 times for problems and been denied both times. When I asked to cancel the remainder of my policy I was told I would only get back $56 even though the policy was $459/yr and I have a yr left. Total RIP OFF. Denied coverage without even sending someone out to see what the problem is. AVOID! Called another company who came out and said the water heater needed to be replaced. Again not covered by them

I called for a repair for my refrigerator was leaking. Customer service basic off the model of my refrigerator the ice maker was not covered. I told them just send a maintenance person to check it. I waited a few days to see when repairs would be done. Customer service told me repairs was not covered and I needed to get ice maker coverage. I told them to cancel my coverage for I had paid $475.00 for a year with 2 months free. I got a repairman to fix refrigerator for $75.00 for a clogged self defrost line. I had my bank to request a refund of my money. The bank has not finished the investigation of the $475.00. But my bank has refunded my money until investigation is completed.

Select Home Warranty has been the absolute worst home warranty I've ever dealt with. Last Tuesday I submitted a claim because my AC died, 3 days after submitting the claim the provider came out and told me that it was just the motor which is only a $355 part. Now it's almost a week since I submitted the claim and the issue has still not been resolved. Twice I've called in and asked to speak to a supervisor and twice they've said that all supervisors are busy and that I'd get a call back within 24 hours which never happens.

One bad company you can meet for home warranties! One of my properties had an AC malfunction, they send a tech and determined motor blower is the issue. He had to file a claim with them to get it replaced. The motor blower is covered and it is taking them days to process it during extreme heat. They have very long wait lines on phone to speak to someone.

Select is far and away the worst home warranty company of the 3 I have used. They couldn't find people to dispatch twice yet did not communicate that. I was forced to fix myself. I bought and replaced major parts on a swimming pool and a sprinkler system (pumps, control panel). They would not reimburse. I attempted to elevate case twice to a supervisor. No call back. Both claims were denied - repairs of sprinkler pump and control panel and swimming pool pump -ARE NOT COVERED.

I signed up with Select Home Warranty late last November - they offer good prices and it seems the coverage is comprehensive. A few weeks ago, my washing machine started throwing an error message and ending the cycle early. I contacted SHW to file a claim. I was matched to a vendor quickly and we scheduled an appt between 1-3pm the next day. My husband left work early to meet the contractor. He did not call and did not show up. I called Select and they reached out to the vendor who said he'd tried to reach us but we did not answer. I had no missed call or voice mail from him. Because of this unprofessionalism and disrespect of our time we requested a different vendor. SHW quickly connected us with a second vendor. This one did NOT promptly call me so I phoned him. When I reached him on the phone, he told me that he hadn't gotten the assignment from SHW and he would call me back when he did.

I purchased a five year plan, prepaid over $2000 in 2021. Used the warranty for the first time ever earlier this. It was a toilet leak problem. The second time was a refrigerator freezer breakdown. Technician came after three business days, but because of weekend it took five actual days. Select Home Warranty informed that the repair cost was too high, so they offered $250 as compensation based on their estimate of the depreciated value of the refrigerator. I declined the $250 and have asked to a more reasonable amount since I had to pay over $2000 for the replacement refrigerator, which is a lower level unit that the one that broke. Over a week now with no response from Select Home Warranty.

Had AC go out in 118 degree weather. Called right away and they assigned a vendor the next day. I tried contacting this vendor several times with no response. Called Select and they said they contacted the vendor and they're not going to be able to come out until Tuesday, which is 4 days. (A response from the vendor would have been nice). Advised them it is unacceptable with this heat as I have two kids. Asked to speak with a supervisor to get an approval to hire my own vendor. Was told that I was going to get a call back. Didn't get a call back until 4 days later. They have now denied my claim and I keep asking for a supervisor and they said that someone would call within 3 hours. This has happened twice and supervisors do not call. It's been 3 days now and still no call from supervisor. I've now been on hold for a supervisor for almost an hour. This is the worst company I've ever dealt with. Save yourself the trouble.

I purchased their PLATINUM POLICY for 3 years, and paid upfront. Any issue I had I called their call center (obviously in another country, but they won’t tell you that). They are scripted and back you in a corner so the issue is denied. You catch on after 50 or so calls. My AC broke. I live in the desert. They kept denying my claim. All my doors swelled up due to heat. I went to small claims court and won my judgement, but they will not acknowledge it. I spoke to a collection agency and this one agency had 3 judgement they couldn’t get money from. I am retired and on a fixed income. $8500 is a ton of money I am out of pocket. BBB had over 5000 complaints. What a fool to have not done my homework in advance.

I have an air conditioner with a broken TXV valve from normal wear and tear (according to technician sent). It was evaluated AM 7/13. Warranty claims they did not receive anything until Friday 7/14 -- yeah sure. It is now 7/22, and I have not received a verdict email, despite 3 separate promises that I would if I waited 2 days, or 1 day, or hours. I was also promised a call back by supervisor which did not occur. The AC is partially functioning, but we have been left with the house between 85 and 90 degrees since then, in Mesa AZ with highs 110+. I called 3 times and got "keep waiting, we've escalated" with promises of a verdict which never came.

Filed claim 7/3/23 A/C. Select Home sent their technician out 7/6/23. He called from inspection & advised compressor out, unit needed replacing. Advised should have answer w/in 48 hrs. I called after 48 hrs - every day, sometimes twice day (11 calls) and was told expediting due to medical reasons & small children in home. Finally filed complaint with BBB. Supv sent email advising he would assist. Called Supv 4 times & sent emails asking him to contact me. Received email from BBB that company had advised they reached out to me & no response!! Exact opposite - I couldn't get anyone to call me.

I called in a claim. My AC isn’t working. I was told I would have a tech within 48 hours. Now I get an email saying to get my own tech. Pay him and they will reimburse. Then to get AC fixed, pay up front after getting an Authorization from them. They will reimburse in 30 days. This was not the agreement. In reading their reviews other people have the same issues and never got reimbursed. I also don’t want this automatically renewed, but I understand that is their plan. Very disappointed. I am nearly 79 yrs old and on a fixed income. This is wrong.

Air conditioning went out. After 4 days they told me to get my own repair man. He came diagnosed problem and quoted to fix. We called in and got pre approval. I paid for repair. Now they are denying it!

Date of transaction: 20 Jul 23, service tech came out, repaired the ac unit, 21 Jul 23, I paid $2425.00 for 5-years to the business on 14 Sep 23, I paid $250.00 ($175.00 over the ($75.00 service fee) to coverage air condition/HVAC assistance/repair/replace, I requested to cancel the policy on 21 Jul 23, based on a strong recommendation of the service tech, the company not being a BBB accredited comp, and not replacing appliances. I yet kept getting the runaround, and promises, and still kept informing them that I wanted to cancel the policy.

With almost all the same complaints against Select Home Warranty, would it best for all of us to unite for a CLASS ACTION LAWSUIT? We’ve all been duped with empty promises which can be considered a scam.

I purchased a three year home warranty from this company in February of 2023. I was not given a policy or policy number until four plus months later when I canceled the policy, I had requested one numerous times prior to that date. I was never able to use the warranty as I had no policy number nor policy to see what all was covered. I was quoted a refund amount by two different employees. This amount was to have a $75 deduction due to it being outside of the 30 day money back guarantee. I agreed to that amount reluctantly. Instead I was deducted $240.20. I have been calling for over a month after I received the shorted check and have gotten transferred to three different departments and over ten different persons. They all say their managers will call me back within a specified timeframe. This never happens. They keep saying my refund is prorated and my case is closed per my policy. But I never got my policy until I told them I wanted to cancel.

The repairs were paid by me, only got reimbursed 1/4 of the cost to repair. Asked for refund and they won’t refund anything. Had to work in AC 4 weeks ago and paid cash. This company is a nightmare to work with and a bonified scam too. Have asked for refund because this electric issue happened shortly after we paid for the warranty. Guess that was our mistake, we paid for it upfront. We seriously thought that they were legit.

Lucas was great to deal with. He made the process very simple and explained every thing very well. I would recommend using him if you are interested in a home warranty by select home warranty. I’m eager to use the home warranty since I’ve never owned a warranty, but I have owned several properties before. I’m eager to process a claim and then submit a review online.

I called to ask a question and received exceptional service from Zachary. He was very knowledgeable and courteous while answering my questions and he very easily helped me get the policy and payment set up. Compared to my last home warranty policy, Select appears to have better coverage for a lower cost.

I purchased a home warranty. The reason for the purchase was to have the cost of home repairs covered by the warranty. Hopefully, if I need it. My expenses for repairs will be paid. The staff was persistent and convinced me that it was in my best interest to have the coverage.

Issac M. did an outstanding job. Very knowledgeable and precise. I enjoyed working with him. He was very informed on his product and the services to be provided. I give him the greatest review. Very good on the multiyear pricing.

We recently purchased a home warranty plan. We narrowed it down to the top three recommended companies. We talked to representatives from each company. We told all three that we were talking to other companies before making our choice. One stood out, Select Home Warranty. Also, we were impressed with our salesman, George **. He addressed all our issues and went over our contract line by line. We came away feeling that we made the right choice and are well protected.

I got an excellent representative who contacted me immediately after I selected a quote request. David ** was professional and offered me an amazing deal that I hated to pass up. I was still able to get a Platinum plan for a great price, thanks to his help! On top of the great price, I got two months of coverage for free. Hoping I never have to use it, but thankful I’m covered if I do.

Steven, the sales rep that signed me up has not been returning my calls, perhaps not a big deal but who do I call for service related issues. Also, I have not received my policy or other insurance related paper work. Please advise. I signed up for 5 plus 1 year and received a commitment that my deductible would be 45.00 each time a service tech was on site to perform a service. Six years coverage, $45 each visit.

They came and fixed the issue quickly. The only issue I had was there were multiple issues and since I didn't file them correctly, they only did the toilet issue. I had to call back and report the others. The customer service team informed me there would be another charge for another dispatch to fix the other issue. I'm not too happy about that, but they got someone to resolve the issue quickly.

Alan ** was very helpful with getting me a new home warranty. He explained the coverage and payment options very well and helped me to save money. I believe this is a great value and helps give me peace of mind. I like that claims can be submitted 24/7 and that I don’t have to search for a repair person. Select Home has the contractors already.

So far so good. Had some trouble with my claim online so I called the phone number and was taken well care of. I have received follow up emails but it's 24 hours since my claim and still waiting on a technician. I guess so far so good. Will update my comments as this process continues.

I contacted Select for a home warranty quote. I was contacted very quickly by a sales person who was very educated and knowledgeable in the field of home warranties. The sales person answered all of my questions and provided extra information I didn’t think about. I would recommend Select to my friends.

Jeff ** helped me sign up for my home warranty policy, he was very courteous, patient and knowledgeable. It was my first time, and he offered a great promotion that meets my needs at a great price. I look forward to future business as this isn't my first policy and continue to use Select Home Warranty.

I recently started to subscribe to Select Home Warranty. I am so happy with their coverage and service. Compared to other homeowners' warranties, SHW offers a variety of coverage at a better price, including roof leakage. Also, their service center is very accessible and supportive. I will recommend SHW to my friends and colleagues.

They were willing to work on price and helped me get a good product to cover my new home. I am very happy that I don't have to worry about something breaking as soon as we move. Hopefully, we never reach the $11,000 limit! I would say that the if I would want anything more from this company it would be the removal of this limit.

My experience with Select Home Warranty (SHW) was mostly positive. My only suggestion would to impress upon the customer sales agents to be just a bit more patient during the sales offer. My agent was anxious to obtain my credit card information for payment, but came across as short and impatient while I was trying to ask questions about the features of the SHW warranty program. I felt quite a bit put off by that. Other than that, the sales experience went fine. I signed up for a much longer warranty period than I had intended because of the many perks and freebies that the sales agent threw in. I just pray that my experience, when or if it comes time to use the warranty coverage, is just as pleasant, if not more.

Sales rep was knowledgeable and courteous. So far so good. Let’s see how the service is once something breaks. I researched several providers and Select had the best value for the coverage available. The coverage seems comprehensive and industry standard coverage maximums as well. Would recommend based on my experience so far. Don’t be shy to ask for promotions.

My previous experience with the company was great without hassles. I've had Select Home Warranty for the last 42 months and have only used them once. The secure feeling of them being there is worth it to me. One never knows when or what will fail and requires repair. My additional latter input is from the previous contract, this is a renewed contract.

This company seems as if it is positioning itself against the large, well-known home warranty companies that have neglected their customers. Very fast response times, quick service, and prompt customer care. I also felt they use more technology than other firms, allowing for faster claims to be filed online and quicker service request times.

After purchasing contract another team member called me to try to sell ADT security service. I asked to speak to a supervisor and I was quickly connected. The supervisor confirmed our service address. I am impressed that I was connected so quickly to a supervisor. For many service companies, connecting to a supervisor becomes a long wait time. With this first experience the was minimal wait time.

Great help. Great value and service. Has a military discount. Love the service and the value in what you get. Would recommend this service to anyone. Very fast response to my email and answer all of my questions and concerns. Talk to Jake and he was super helpful. Highly would recommend this to everyone

Ed ** was very patient with me as I asked questions. I was very happy with the service that he gave me. He answered my questions honestly and I was very satisfied. I would be glad to recommend Select Warranty to my friends and I would recommend Ed ** also.

The initial call went well. The executive Jeff ** was prompt and knowledgeable. He explained the policy in detail and helped us get a good deal. Our policy is yet to start in one month. We would be able to provide a more detailed review after we schedule a service request.

The customer service representative was very thorough and helpful. He explained the coverages and coverage limits. He reviewed the accolades and various awards won by Select Home Warranty. Tom also discussed some of the differences between Select Home Warranty and some of the competitors. He also went over options and benefits for multi-year plans.

Mr. Bruce ** was very helpful. He explained the plan to me in detail. He also suggested ways the plan would be useful to me. I was impressed with the ways I would be serviced by this plan. I am looking forward to having this plan save me money and keep my house functioning well.

Good experience and customer service representative was nice. Had good discounts offered over the phone. Haven't used the service yet. Annoyingly, though unsurprisingly, the customer service rep tried to push additional services other than what I wanted, but that's pretty par for the course for sales. Had good reviews and good coverage for my area. Definitely the best prices for my area.

I called Select's 24/7 line the night the a/c failed but got no answer. I managed to submit a claim online. They assigned a repair person to do a diagnosis but it took him three days to come out. He said the unit was old and the compressor had failed. And he would submit it to Select, but they said he never did. I kept calling Select and finally asked them to assign a new repair company and gave them a name and number. They assigned someone else. It turned out their traffic people called my choice over the weekend and no one answered, so they moved on to another company.

I haven't submitted a claim with Select Home Warranty yet however I feel the price is very reasonable for the coverage I should receive. It is significantly less expensive than my previous home warranty company and it appears that it covers more. I switched due to the value I feel this plan has and hope when I do need to submit a claim that it's easy and I don't have to fight to get items covered.

Very happy with sales experience. No pressure involved and they gave me a list of options for seniors. I went with a Platinum Plan and happy with price. Hopefully I will never use, but glad I have this in case a future need arrives. Will recommend this product to my friends.

Had a great conversation with the salesperson on the phone. I asked a dozen questions and he answered them for me. Main concerns were what services were covered for my pool and AC. For additional fee, main pool components are covered which can get expensive.

Good customer service, response time, and most reasonable rate I could find. Representative was knowledgeable and helped me find the best plan for my needs and was very helpful. This company makes it easy to get a home warranty that suits your needs. The previous company I used raised my rates significantly and that wasn't financially feasible for me so I searched and found Select which is a highly recommended home warranty company and I can see why.

I have been with Select Home Warranty for several years and never had to use them, until now. I replaced our hot water heater and they said they would send me $200. The work was done in April and I cancelled the policy in June. When I didn't receive their check by July I called them. They said they can't pay me because I cancelled the policy. Work done in April, I have an email saying that I will receive the check in May, cancelled in June and they won't pay. Also in June I called them about my Garbage disposal, that didn't work, and I was told that they would sent someone out but they wouldn't pay for installing the new disposal, so I cancelled the policy. Why have a policy that won't pay for installation? This company Stinks.

My client has given me a good amount of referral business this year so I wanted to be extra generous with this closing gift. My experience in speaking with Jeff on the phone was simple, quick, and easy. I think my clients will be very happy to receive their home warranty gift!

I reviewed the ratings for several home warranty programs and agreed that Select Home Warranty was overall the best value for my dollar. What finally sold me was the matter of fact details the representative shared with me and his accommodation to all of my questions.

My recent renewal went smoothly. I was satisfied with the customer service. As a single woman who does not know about being handy I feel more comfort having many of my appliances covered in case they stop working. My ex husband was able to look over things when they broke and I was not familiar with the way things work. Many people I know are good at youtube but I don't follow directions well, much to my dismay.

I was very pleased when I had a chance to talk with my representative, George **. He was very knowledgeable and caring about what I needed. He explained the whole system to me and guided me through the different items in the contract. I highly recommend the services from Select Home Warranty.

Customer service rep was very respectful and professional. He gave me all the information I need, didn't pressure a decision or force anything unto me. He gave me options and time to make a decision. Great interaction. I was given a very competitive offer for service that greatly exceeded what other companies in the industry were offering.

I received excellent service when I put in my order for Select Home Warranty. The representative was courteous, patient, and most of all, very knowledgeable and professional. All questions were answered in a timely manner with knowledge of the services included in the plan. I l look forward to getting my new coverage started.

Bruce ** helped me find a great plan for a price I thought was reasonable for a retiree on a fixed income. I just purchased the plan and I think it was a good investment. I'm hopeful that if I need this in the future that it will be a blessing and not a bother to get the service I'll need.

Mr. Steven ** was the representative that was my first contact with Select Home Warranty. He made me feel comfortable enough so that I was able to give my private and confidential information. Of course the true evaluation of the services will be in the future, if and when I need to access and use the warranty services.

Robert is a valued asset to the Select Home Warranty team! Promote Robert **!!

Spoke with representative from Select home warranty regarding bronze level subscription. He was pleasant, knowledgeable and agreeable. No pressure to upgrade. My in-laws had a recent service call and were extremely pleased. Because of their experience we signed up! Can’t wait for something to break so we can utilize our warranty.

Customer service was thorough and efficient. All around good service. I received a call shortly after filling out the online forms and the service person walked me through every option and very step. It was helpful and well done. I was able to obtain the plan I needed for my new home and it was a good process.

Sales person, Mark, helpful in answering questions, and quick to respond with contract information. In contacting other services, this was the most responsive with details of the contract. Contract was received in a timely manner.

My agent was knowledgeable, courteous, helpful, caring, and respectful of my needs and concerns. He is part of the reason I decided to go with Select. He was jones and stepped outside the box I feel! He addressed all my concerns and answers were helpful in my decision to go with Select Home Warranty.

Called Home insurance company to ask Belinda (our rep) to send our contract over and before we hung up the call it was in our gmail inbox. I cannot comment on the actual home warranty service yet because we just activated it. I will review the company as soon as an issue arises.

I spoke with Steven in order to obtain information concerning a SHW plan. He was courteous, knowledgeable and professional. However, he did not state his name when answering the call. I suggested that he does so in the future. When I called back for additional information, he did state his name and sounded extremely pleasant and customer friendly. I feel that the customer should not have to ask "Who I am speaking to?"

I reached out in the morning and got a text later in the day with a great rate. The customer service was good. The representative was courteous as I found my card number. He was knowledgeable and answered my questions about the policy. I also got two months free!! I would like to recommend this company. The deductible was reasonable and I was told it would not change for the 14 months for my policy.

Very fast and effective with getting me what I needed. Jake call but I was unable to take his call. He emailed right after offered me good info and a great price and even allowed me to email and didn't spam call me while I was trying to work. Very Fast and to the point getting me covered and answered all questions in a timely manner.

I was happy with the representative. He was knowledgeable. I would recommend to a friend. I liked that he answered all of the questions that I had for him and he was pleasant. He encouraged and answered all of my questions that I asked, explained the plan well. Price was fair.

I called 07-18-2023 at 8:30 AM to report that the AC unit upstairs was not working properly. The representative was very helpful and knowledgeable about what I needed to do to file a claim. Hopefully, they will be able to get to my problem quickly and get it resolved.

I have been extremely satisfied with my Select Home Warranty for the past few years. Every claim has been a good experience, the customer support by phone is always efficiently handled, with reassurance at each step of the claim process. The technicians have been top rate! I will renew my contract with Select as they have earned my trust.

Air conditioning broken. They said someone will contact me to fix it. I have not been contacted yet. It is very hot. I hope they really fix my a/c or get me a new one. I hope this whole warranty isn’t a scam. I have a feeling that they will tell me that my a/c was too old to be covered by the warranty that I purchased. I guess we’ll see what happens and then I’ll update this review

Steven ** was very thorough in explaining the service plan. He was very patient with us repeating the coverage as needed. He informed us of senior discounts we were not aware off so we will save some money. Steven made us feel that we were making a good choice by selecting Select Home Warranty. We told our daughter and she too interested. Hopefully Steven is able to help her too.

Peter the customer service rep. was very helpful. He was very careful to explain things. I did not understand the first time he explained them. He was extremely patience with his explanations. He also was very helpful as we were trying to pick the plan that would best fit my needs. I would recommend asking for Peter when calling customer service.

Very easy to work with and competitively priced. Not many people have heard of them in CA but we were willing to give them a shot at providing peace of mind for a home that is 17 years old. This is one of those things in life where you hope you don’t have to call, but when you do, one definitely wants the support, ease of use and quality service. Hoping we chose well.

AC not coming on and needed to be assessed! A technician should be coming in 24 to 48 hours to come check to see what the diagnosis is going to be! Hopefully they will be able to fix the AC and have it back working again! The company is really good about responding in a reasonable time period!

I was very pleased with the response and help I got from Sam my salesperson. He was positive and very knowledgeable about my needs and service I was seeking. I was very pleased with the pricing and specials available to me. I would recommend all to check out options and they will know this is the best choice.

My experience with Steven ** was great, he was very helpful, polite and had great knowledge of the warranty program with Select. Really gave me a great policy and a great rate for 31/2 years. I enjoyed working with him. Looking forward to working with your company. Was not happy with what I had so I will be canceling it to purchase Select. Thank you!

Very pleased with the detailed explanation of coverage and pricing. Received a competitive quote and multi year discount. Compared to a couple other offers line by line. Decided to opt-in for the 3 year program to lock in the discounts. Professional representation without pressure - would definitely recommend to any home owner.

This is the second property for which I purchased Select Home Warranty. I had to submit a claim on my first properly and all was handled very professionally and in a timely manner. My second sales rep Isaac was very professional and clearly outlined a few different options for me and helped me to find the most suitable and cost effective product for me. I already recommended them to a few of my friends.

I called in with interest in a policy and got a bargain deal superior to my existing home warranty company. I was very impressed. I did not feel pressured into purchasing coverage, but there was support for my decision with reassurance. I was given direct cell contact and email to my agent which I never had with prior provider. Very impressed with the service.

Very existing to see how this works in coming services. Will recommend to my friends and neighbors and would explain how good your service is so they may consider to order the service as well. Thank you very much. I also liked the representative that explained the detail of the service so I could make it educated decision.

I spoke with Tony G and he was professional, personable and informative. I never felt pressured and he answered all of my questions. I was quite OK with the monthly cost of this service but he advised me, without pressuring me, as to how I could save considerably more. I am very satisfied with my purchase of a Select Home Warranty.

** was professional. Friendly and knowledgeable. There was no hard sell, just information and facts. The plan is a bargain compared to my present plan, providing better, more comprehensive coverage, lower call costs, quicker promised response time and the option to choose my repair service, all for significantly less premium.

Your customer service dept. has been very good so far. The contractor you sent is totally unreliable. Usually doesn't show up at all. Repaired my A/C unit last week and it cooled for 24 hours. Have been unable to get him back. He made the repair last Tuesday and has not shown up for three scheduled visits since.

Colin was the agent who answered my call to follow up on the claim filed 7/13. Previous agent lied to me and I've waited 4 days without A/C and heat index exceeding 108 degrees. I'm 80 years old! Colin listened to the "bad service history I related" and took action. I just received an email stating a technician will be contacting me within 48 hours which is what I had asked be done by the previous agent! Thanks to Colin and if you check the phone log, the agent who took the 7/13 call should be reprimanded and given more training in proper customer relations. Give Colin a raise.

So far I was able to register the claims on phone. However, the response e-mail shows only a claim about Water Heater, but I don't see one for the A/C system. The service is still in future, so I can't rate the actual service and handling of my claims, just yet. Jury is still out on that!

Happy with the coverage. Not had to use it. Renewed for three years. Person on the phone was helpful and courteous. Talked to him about adding the pool but desired not to add it now. He said I could add the pool at any time. I asked him to send a copy of the policy and it was already in my mail.

It was good experience to talk and get idea about home warranty plan when you have no idea about how this thing works. I think Select Home Warranty does give good coverage as far as home warranty concerns and the yearly fee as well technician visit fees are comparable. The home warranty buying experience was good.

Called in a leaky broken shower/handle. After a thorough review it was replaced. I had previously replaced it. Hopefully this time it’s pros hands on and will last. From the time I called it in to the time it was serviced it was quick. The customer service rep was very courteous and efficient the response time was good. In comparison to other companies I was very happy.

Jerry from Select Home Warranty was great, he answers all my questions, and helped me to get the right warranty coverage for my home, he was also able to get me the best rate and provided detail explanation of the benefits of my policy. I got my policy documents right away and all information is clear and easy to read.

Bruce handled the signup for my multiyear service. He was awesome! Described exactly what it covered and the costs. Was very generous in offering multiple discounts making the policy very affordable! I would highly recommend discussing home warranty coverage with him! Much better experience than I have had with previous home warranty services including Sears.

So, today, July 17, 2023, we called to inquire about our warranty on our new home. We were told it was paid and we were notified an email had been sent on June 29. We never received it, so Belinda promptly resent it. We now have a copy to see if it covers all our possible needs. Thank you.