Select Home Warranty Reviews

This company emailed me at different occasions refusing to repair my dishwasher, plumbing and garbage disposal and told me to find someone else to either fix it or they would pay only $75 if I decide to purchase a new dishwasher and garbage disposal, smh. The bad part of it all if I cancel after 30 days they would charge me $75! I want to make sure no one get scammed like I did..

Agent seemed interested in what I had to say and offered an alternative fix. Select Home Warranty couldn't get a service pro to come to me within 2 weeks so they offered to reimburse me if I got someone to do the repair, and follow their reimbursement guidelines. I do believe SHW needs more service pros to serve certain zip codes.

Jake was Polite, Courtesy, Knowledgeable and Respectful. He answered all my questions and concerns. I hope that I don’t have to use the service but if I do I am sure that I will be relieved to know that I am covered. The price and the length of service will give me relief from worry.

Getting the policy is so seamless... Very happy with the process. Customer Service representative is very good and knowledgeable and provided all the information that I was looking for. Plans are very customer centric and affordable. I got great discount as a first time customer and they also have senior discount for which you need to take 3 years contract, which is not I am very comfortable doing it so I took one year contract with 2 months free.

I'd like to acknowledge the professionalism of Henry **. He answered all of my questions and was knowledgeable about services that your company provide. He asked me if anyone in household was over 50 or former military (I am both) and stated that I get a bigger discount for that. He was very polite and has very good phone etiquette. A pleasant experience, start to finish.

I signed up for coverage for my house. The coverage seems to be what I was looking for and for a reasonable price. I canceled my previous contract and am looking forward to working with Select Home Warranty in the future. The only extra coverage I needed was for a stand alone upright freezer.

I have had two home warranties from two different companies in the past that I was not satisfied with. Getting proper service was not easy and I never had an account rep who handled my account for me. I worked with Jim ** from Select Home Warranty - I had a lot of questions and issues to work out. He was very attentive and professional. I signed up primarily because of Jim. Great experience so far!

They try hard to get you the best rates for the best services. Looking forward to being able to call on them for those unexpected catastrophes. I am switching from American Home Shield because they offer more/better coverage such as for the sprinkler system. I haven't had an opportunity to view their work yet but the signup process was great. Looking forward to working with Select Home Warranty!

Called to inquire about coverage and was very pleased with the representative. We ended up signing up for Select Home Warranty after reviewing the coverages and the very favorable fees. The Monthly charges are very competitive with other providers and the fee for service is far below the major competition. We highly recommend Select Home Warranty after comparing it to the major competitors.

Isaac gave excellent customer service. I would highly recommend Isaac as well as Select Home Warranty. There are many reviews of home warranty companies on the internet that are bad, but in my experience Select Home Warranty has been very professional. I did have one claim and they took care of it in a timely fashion and without problems.

++AVOID AT ALL COSTS** Water heater broke Jan 1st. I was able to schedule their technician for that same week. It took them 2 weeks to make a decision that they would give me $175 towards a new water heater to fix the old one. I had to already spent $150 to have a technician out 2 weeks earlier. It was only a reimbursement as well meaning I had to pay for it first and submit receipts. After I submitted the receipt it took over 3 weeks to get a simple email to confirm the refund and then another month after the email to get the check in the mail. Company is a joke. Very poor customer service over the phone. Absolutely stunning that it took three weeks to get an email to confirm refund, astounding that the default message says 10 days for a simple email!

The sales person offered great deals including 2 months free and discounted service calls. But when I submitted a claim for a replacement, they only offered a fraction of the cost. They did not cover installation or removal of the old appliance. I’ve tried working with their customer service and it’s almost impossible to work with him. When I tried calling, it’s told not to leave a message….just email. However, he doesn’t answer emails. I’ve reported them to the BBB and they are still reluctant to even talk time.

Mark was very helpful. He answered my questions regarding the items covered under warranty. He was knowledgeable and specific about covered items. He informed me about additional options that are available through SHW program. Mark also gave me the opportunity to extend my home warranty for three years or more. I elected to stay with one year coverage.

Call was pleasant and I could understand clearly even though there was a heavy accent. She took care of my problem right away which was to get me a copy of my contract. I checked my email and it was there even though I was told it could take an hour or two. Great job!

Mike ** walked me through all the options and answered my questions. He was very personable, professional and took time to explain everything to me. I looked at quite a few companies before making my decision. I switched from another company I wasn't satisfied with. Very reasonable rates too. Glad I found Select Home Warranty!

The sales representative was very helpful and very knowledgeable about the questions that I had. He had me sold and I signed up right on the spot. Great pricing and covers a lot. I will definitely be recommending to all my friends and relatives. Thanks a lot for being so friendly and helpful.

I purchased this policy from Daniel ** with the belief that I would only pay $100 for the service charge if Select had to repair anything on the policy. I decided to cancel my policy when I learned that Select would only give me $45 for my ceiling fan and any other charges I would have to pay for. Daniel ** lied and nothing would be installed for free. He did not mention anything about early termination fee of $75 if I canceled. I do not recommend anyone purchasing a plan from this company.

I worked with Bruce ** to buy a new policy for my home. He was wonderful to discuss the policy with and answered all of my questions. He gave me many options and I ended up buying a 5 year plus one free year policy. The rate is great. The coverage is very generous and the cancellation terms are very fair.

Select Home Warranty is not a good company due to the fact that when you have a warranty plan with them, come to find out that my refrigerator with them, covered, but when my water dispenser went out, I called them and had a representative to ask me that I have a icemaker, then proceeded for me to add ice maker to my plan which cost me $139 then later that day I get an email from them saying that after looking at my plan that the water dispenser was not covered. I think this is misleading to the customer and now I’m going to cancel my my plan and I want my $139 back that I paid, I will no longer be doing business with select home warranty because I think that get over on customers and every time you call in to get a service done to either cancel or they say that they do not provide the service for the item or they tell you that the appliance that you do need to be serviced is too old.

Terrible service, needed 3 repairs throughout the year, company unable to find any servicemen in Miami area to repair, and did not offer outside company. And the one and only service, company did not repair, but sent me a dismal $125 check, for a repair that cost me over $500. Waste of a company.

I have no idea why I must even award this company a star. First and foremost, they use deceptive sales tactics, making you believe that the warranty will cover your appliances. Beware and never trust them. Secondly, when it comes to starting a claim, they will do anything to refuse your claim. They will throw the many fine prints they have, finding a way to deny your claim.

Had coverage for 2 years. Had 3 claims. 2 were denied for fine print items. The third gave $125 wash machine credit because they couldn’t repair. The 2 claims not covered cost $3000 to me in addition to the 2 service calls at $75. Bank you money. But don’t do business with this scam company.

Stay away from Select Home Warranty. I filed one claim with Select and they were not able to provide a technician to repair my furnace. I had to get my own repairman and they didn't reimburse me for any of my costs. ALSO, BE VERY AWARE OF PARAGRAPH 9.1.2, IF YOU DON'T HAVE THREE YEARS OF MAINTENANCE RECORDS ON YOUR ITEMS SUCH HVAC, etc., THEY WILL ONLY PAYOUT $150. THEY ARE CHEAP FOR REASON….THEY DO NOT PAYOUT!!!

Called them to fix the flush and plumber gave estimate to fix it but they won’t cover the labor only parts. When I asked them where it points to they pointed out section 9.1.2 which doesn’t say this at all. I asked them to connect me manager who can explain it, they put my call on mute and didn’t respond.

Shawn's customer service was impeccable. He was very precise, informative, and patient, with answering my questions. Shawn was knowledgeable and extremely helpful with ensuring that I had the proper warranty services for my home and budget. If you're looking for a home warranty, Give Select Home Warranty a call, they will provide you with an abundance of information without overwhelming you. They have a plan for every budget.

I Had a good and most helpful conversation with your agent and my questions were resolved! He was Most helpful! He explained what possibly could have happened… and I understood it completely. I Thanked him for his time and knowledge! I will most certainly recommend Select Home Warranty to my friends and family.

My microwave stopped working so I called Select. I got a automated message asking what I needed and they asked me 2 questions, What was I calling about, and what is the problem. I answered my microwave was not working, and I was asked what it was doing. I said 'nothing'. They said a repair man would call me. Never called never came. Instead, I recieved a letter stating my mic was not worth repairing it would cost too much. To purchase a new one!. 1st of all my mic was only a couple yrs old. 2, no one ever came to look at it to SEE what was wrong with it. I called again and asked to speak to a manager, and was told a manager was not in, but he would call me back in 24 hours. Never did, so I called again, nothing. I received another letter stating I could go buy a new one and they would re imburse me $95. Really, a over the stove mic for $95. I sent in the receipt as told, and was waiting for my refund which never came,.

I have had two service requests in the last 9 months. One for toilet (technician couldn’t figure out the problem) and one for roof that was denied (strong winds took some shingles off). Just put in a request today for kitchen clogged sink, they will come next Tuesday (no joke, today is Friday). They have no domestic customer service reps. If you send an email, you get an auto email to call them at their number. Do your homework carefully and read reviews before picking any home warranty company.

they said the insurance couldn't cover it, so that lead to me having to pay out of pocket. Now when I am moving houses and want to cancel my plan with them they won't let me saying that my plan is moving with us to the new house or I have to pay a cancelation fee.

A scam. Do not buy this service. I paid up front for 3 year plan. No businesses wanted to work with this company due to they do not pay them. I had to find my own AC company. Then they would not process a claim 'cause I did not have 3 years of service records for a home I have only owned 1 year. I cancelled service after 2 months and they reimbursed me $500 out of $1200. They charge $75 cancel fee which is in contract. They also charged me $1 a day for 500 days cause I cancelled. This is a total scam and I never even used service. I did all the work.

I was extremely happy with the performance of the technician. He was efficient and courteous. He also made sure everything was cleaned up as it was when he came in. The only problem I had was he did not show up when he was supposed to show up, but he did show up the next day and fix the dishwasher and everything works fine.

I spoke with Deeb. Call was bad and he called me back. Much better connection. Hopefully we will get this resolved here on the mountain. Very polite and patient with me. I'm pretty single minded and grumpy. I didn't want to hear a bunch of gibberish. Thanks again and I hope we can get this fixed in a timely manner. Things happen on a Thursday or Friday for me so I have to be patient too.

We signed up for the top tier plan. We just filed 2 claims. One was denied completely because they claimed we didn't do the proper maintenance. The 2nd claim was approved but after the technician ordered parts to fix the appliance we found out that Select Home Warranty doesn't cover labor! I've been with several home Warranty companies and have NEVER had one that doesn't cover labor!

Fixed my gas stove. The technician was very friendly and knowledgeable. Did the job very efficiently and very quickly. I would recommend this service to other people. Could not have been any better. Answered very quickly and evaluated the needs and then came back in just two days to finish the repair. It was a pleasant experience.

Ridiculous service. First time I have used this insurance in 3 years & they can’t find me a repairman??? Not a good look. This should be a violation of the contract or at the very least not use that as your best selling point. I feel like I’ve been scammed

Great timely service when needed for a roof leak. Good coverage overall, especially roof coverage and options for septic and well. One of the few warranties that have not had to go out of network to get service. Will likely put all my homes (personal and rental) with this warranty company.

The warranty company does not send anyone out to do the work, total scam. I have requested three different repairs all with the same outcome. Each time I had to hire a repair person, and the warranty company only reimburse part of the repair and it takes forever to get the reimbursement.

Very deceptive business practices! Called for repair on my kitchen fridge and was scheduled for an appointed in a timely manner. Technion arrived and he would have to get authorization from SHW. Did not receive a call back from Select Home Warranty so I called them. I was told that the repair was not covered because the fridge had a "sealed unit". Not sure what that is but they do not cover it. Extremely dissatisfied and will be contacting anyone who will listen on their VERY DECEPTIVE BUSINESS PRACTICES. Including my attorney!

It took numerous times for 3 reps to understand my customer service concerns. A better quality level of service is needed. When I renewed my warranty, on March 10, 2025, I was promised a third month for a review of Select Home Warranty. I still have not received that free third month for my warranty.

I was assisted with my purchase by Jerry, who explained everything very well and checked a variety of discounts available for me, like senior citizen and military veteran. I have not had the opportunity to engage the service yet, but the sales process went smoothly. All of my questions were answered to my satisfaction.

Run away from this company. I was told when the contract was offered to me that they repair/replace defected items in your home. That is a lie. My dishwasher costs $719 to repair, $631 to replace. They offered me $150. I have 20 months left on my contract I was told I can cancel at any time for a refund of the unused contract they offered me zero for the 45% of my contract left. I will have to sue them in the public courts now.

Well informed, got all the coverage I needed I placed an order for 2 policies. I feel comfortable and protected. Hopefully will not need it but good to have. I also plan on referring a friend or two. The fact that roof was included really means a lot. I researched quite a few companies before deciding on this one.

I have had this Warranty since September 2024 when I closed on a custom home, built in 2013. I have called in two repair issues. One call was for my double oven, due to the face plate going out (temperature, time, etc). This is a Whirlpool double wall oven. They denied the claim, stating, "The cost to repair the Double Oven exceeds the units current value." They offered a $479 cash settlement to go towards a replacement (the replacement was over $3400). The next call was today (3/12/25). My garbage disposal went out. Again, I get an email stating, "The cost to repair the Garbage Disposal exceeds the units current value." They offered $75 to go towards a replacement. The plumber has quoted $429 to replace it. They have learned to run a very profitable scam for themselves.

The ABSOLUTE WORST HOME WARRANTY COMPANY EVER!!! I had them for one year. They NEVER paid for any claims. We had 3 claims total. Our first encounter with them lead to police being called. Issue was never fixed. Replacement contractor came out and made necessary repairs, but we had to pay an additional fee. Next encounter was legit. 3rd encounter, a technician was scheduled and verified via email. Technician no-showed. Select Warranty just said they would reschedule with absolutely no compensation/apology for a missed day of work. They will not let you speak with a supervisor as they are an online company only. I was referred this site to leave a review. Maybe cheaper than the others, but YOU GET WHAT YOU PAY FOR!. I have had 3 other homes and warranty companies. This is by far the worst.

They were polite on the phone and gave me a good discount on the warranty. I have been wanting to get a home warranty for some time to protect my appliances if needed. I am glad I got that advertisement. I always hope I don't have to use this, but it is nice to be covered if you need to.

I have just purchased the Platinum warranty program after talking with Sean **. He was very thorough in explaining the program to me. I hope that this program is as good as he explained. I am a senior and have always taken care of my house but feel as though it is time to have some protection for repairs I may no longer be able to handle.

This company want you to do the work for them, YOU need to call them YOU need to follow up. You can never talk to a manager. If you email them you get an automatic reply that YOU need to call them. I have been with out a washer for 5 weeks now, first available tech was available in 3 weeks. The same day the tech visited me they send the report over to SHW, they claim till the day of today they never received the report. The tech send me over screen shots of the portal that they submitted it 3x. SHW is a scam in my opinion and they do not care about the customer or customer service.

If I could give a negative number I would have given that! Select Home Warranty is a company that guarantees it will REPAIR or REPLACE your covered appliances OR SYSTEMS. What a joke!!! This company has determined that both my claims (a LG dryer 5 years old that needed new rollers was too expensive to fix, so they gave me a 150.00 credit towards a new dryer. Said new dryer had to be purchased and receipt mailed to them before sending me my 150.00 refund. So I first had to pay 125.00 to have the technician come out and then wait two weeks to find out that the would not fix the dryer! I gave them another chance after SHW convinced me they could do better. NO THEY DID NOT GET BETTER. My LG dishwasher (3years old) stopped cleaning my dishes. I called them and they did the same as before! This time they offered me 125.00 refund to purchase a new dishwasher! What a crock of BULL! The are freaking terrible company!!!!

I have an claim open since January and Select Home Warranty still has not found a company to assist with the claim. It is now march and still no technician. I am told I have the option to find my own tech, which none are available for my location. Every time I call they say a tech will call me within 48 hours, No one has called. Don't use this company.

Select Home Warranty was very helpful to resolve my claim but the service they assign to do my job was unresponsive. Never show up to do the job, very unprofessional. Please do not assign customers to this HVAC group. They do not answer their phone when I call, hopefully this review will help.

Fred ** was the ultimate professional. He was very patient, knowledgeable, and completely on top of his game. He didn't insist on pushing us beyond our limits of financial stability considering the difficult economic conditions we are facing. I am going to recommend Select Home Warranty to all my friends, family and neighbors and believe me, I have quite a few of them. Thanks Fred ** for all you do!

I had called about information of your plan. My call was connected to Jake ** who was extremely helpful. He was patient with my every question and answered them to compare to my plan I have right now. I would recommend him because of his ability to BB explain. My my my.

Worked out with Jerry **, who happened to be wonderful and I just recommended a few people to make a phone call to join. He made it very easy to understand the Select warranty company way of doing business. I have been an American Home Shield customer for almost 20 years. I hope you are better. Thanks. Robert

Do not use this home warranty company! It is a scam! They will take all your money for the year, and make you pay contractors each visit, then they say they cannot repair it and it is too old to replace. So they will only give you maybe 100 if that per appliance or home system that needs repair. They write in their contract that they cover even old appliances and home systems and this is not true!

Tony ** did an amazing job answering all of my questions. He explained all the details, answered all of my questions thoroughly but also concisely. He even double checked I was aware of all promotions and discounts. I look forward to the peace of mind having home warranty coverage with Select Home Warranty.

Laundry machine broke down. Called in. No response from contractor no customer service for 3 days. Called again. Still no contractor for repair. Had to call contractor and customer service everyday for 21 days until finally a contractor scheduled me after almost a month. Contractor arrives and tells me machine needs new board. SHW did not cover it because I was with them for less than a month even though they collected payment 1 month in advance. End result bought a new machine out of my own pocket.

Nick ** assisted me with obtaining home warranty insurance. He was professional, friendly, and very knowledgeable. He provided me with excellent customer service and good rate. Company highly recommended. The home coverage is excellent and provides more services than other companies reviewed and competitive yearly pricing. Company gives discounts for senior citizens and veterans.

I need someone to contact me back regarding fraudulent activities through Select Home Warranty. I paid upfront for a three year warranty and was told with my Platinum Select HW Plan that I would only be responsible for a deductible and that was it. Not the case. One (1) year later, we had our dryer belt go out. I was told to find my own contractor and call them. I did. Had the tech call them twice to make sure everything is done by the book. They had us pay upfront for all fees, i.e. troubleshoot, repair, labor and parts. I was told we would be reimbursed except for our deductible. Not the case.

I was searching for quotes for my home warranty needs. After comparing several companies online and my phone conversations I decided to subscribe with Select Home. They have a great rating and the representative was knowledgeable and answered all my questions. He gave me a good quote and even looked into other discounts/options to reduce the price.

I had a great experience getting the warranty I needed for a fair price. Quick, painless, and friendly service. Mike was very helpful finding the right plan for my needs. Enjoyable experience all around. I was expecting a hard sell and was pleasantly surprised by the easy process. Thank you!

The technician was polite and the process went smoothly! He was thorough in his description of what all home services were covered with the service I got! He did his job in a very efficient manner, and answered my questions satisfactorily. I hope everything is exactly as promised! It is too early to know just how pleased I will be with the service but the sign up process went well! I feel like I will be completely satisfied with the new home warranty protection program! I’m looking forward to the future with full confidence in my decision to go with Select Home Warranty

Our dishwasher started to spill water out of the bottom of the door. The technician came and said that our model dishwasher door doesn't have seals so the door will have to be replaced.... But our warranty does not cover door replacement. So our warranty service said that we have to get our own technician to repair it. They didn't even have to decency to reach out to us. When selecting the warranty they told us if they can not fix... They would replace. NOT.

Beware of Select Home Warranty. If you have an issue there is no one to talk to. Even after a repair was approved my reimbursement was a fraction of the actual cost and there was no one to talk to to explain or negotiate. The way they operate and reject claims is the same as insurance fraud. Sorry I ever signed up.

The representative that I spoke to was friendly and efficient. She gave me information about when I would hear from a contractor and how to contact them once I did. I have used had Select Warranty for over two years and they always take good care of me. I would recommend them to anyone who owns a home. Thank You Select Home Warranty!

Bruce provided me with great service, transparent pricing, transparent coverage explanation and went above and beyond to ensure I had a great price, exact coverage I needed and even gave me bonus coverage and a guarantee that I’ll be paying the same rate after my contract period expires, should I renew. I will definitely be recommending Bruce at Select Home Warranty to anyone I encounter.

This is my second time with the warranty claims and all went extremely well. Also, because my appliances that required service calls were all GE, the services were done by people from GE repair. Select Home Warranty has direct contract with them, so the technicians doing the work were experienced with the appliances. The only time I didn't get the repair I expected to be covered was when my water heater leaked. I didn't realize the leak isn't covered until SHW pointed to the contract where it was listed as not covered. My bad that I didn't read the contract carefully! But for what is covered, SHW service worked well.

I have the platinum plan. The plan guarantees a hassle-free service to send one of their qualified service techs to your home to either repair or replace the broken appliance. My first claim on a stand-alone freezer was reported September 2024. It is now March 2024 and still no representative tech from Select has been here to check the freezer. The warranty has been useless. Endless calls, wasted time spent talking to umpteen call center people with their canned pages of responses has been seriously upsetting. The company needs to stand behind their guarantee.

Spoke to an agent named Belinda. She was very friendly and knowledgeable. Enjoyed doing business with her. Compared this plan to others and they came out on top. Appears they cover any and all potential equipment problems. Am looking forward (assuming no equipment problems) to our relationship. Good discount for veterans.

I appreciated the helpful resources provided by the help center, which effectively addressed my question and offered support. The customer portal is easy to use. The only improvement I can see is if they would offer immediate services for emergencies and the get back to you in a timely manner when it happens. Thank you.

Luckily, this is the first claim I've had to make on my home warranty contract, so I wasn't sure how to complete a claim, but the online site made it easy to understand. The online form provided was very quick and simple to complete and I received an email response almost immediately! I am very impressed with the quick service so far!

Belinda S. has been fantastic and helpful getting our policy underwritten. Looking forward to years of protection from Select Home Warranty service. Would definitely recommend to others. Our search of finding a new home has been lessened in stress by the kindness shown from the first call to Mrs. **.

Select Home Warranty is a scam. They are misleading in their marketing. I suggest you get a complete policy of what they do not come before you get one red dime of your hard earned money. Oh yeah they also do not pay out for referrals as they advertised. BEWARE.

Save your money. They basically won't cover anything plus in the very fine print they don't cover Labor / installation section 9.1.2 of your contract. So on top of your service fee you pay the labor fee to fix whatever is broken. Which ends up being the cost to fix whatever item your are trying to fix. This is a complete scam. Save yourself the headache and extra costs of a plan that doesn't anything when you actually read the contract.

Just got done with Jake who was very helpful. I never had Select Home Warranty before so I am looking forward to working with you! I feel that you have very good coverage and service. If I have a claim and I hope I don’t do you always pick the repair person or if I know someone may I do so? Well thank you.

I have two claims, with Select Home Warranty. It is been 3 weeks from now and they handled my claim very poorly by delaying the resolution, everyday they send automated emails which are confusing. In this 3 weeks of time period, I had to call everyday them to give updates on my claim and waste my hours to do so, The customer service is so bad, they talk different kind of things each time to get different representative. I am not happy at all with services. While selling the policy, they promise and talk about things which is not even true. I would never recommend Select Home Warranty. They are going pay $ 150 to replace my dryer and $ 75 to replace my Garbage Disposal. Don't get trapped by their fake promises.

Home Select made getting service for my tub quick, easy and stress-free. They responded quickly to the claim I put in and made sure to keep me updated of my claim and also of the company who was coming to my home for service. The job was completed within a timely manner and everyone involved were kind and professional. I love that I only had to pay 65$ that would of otherwise cost me over $100.

Good service overall. The person listened our requirements. He explained coverage. He gave senior discount. Negotiated well. Also explained long term contract that we were not ready now. We’ve to experience this year the one service before commit for multi year. If service good this year we may consider long term. Also we may suggest to our friends. Thanks.

The customer service rep was very knowledgeable when he was explaining the plans we could choose from. He answered all my questions I had. He also got us a better deal than posted online. I would definitely recommend this company. I also think it’s great that you have 30 days to cancel.

They may be cheaper, less copay than other companies. Do not get deceived by answering calls with bunch of foreigners do not speak English just reading from given writing. I had this policy for three years. I never had any major claims but every time they denied my claim because they sent unknowledgeable tech writing something they deny. I was told they only get paid the copay whether or not to do the job or not. Since costs more to repair they deny automatically.

My washer after one week got covered only the part $80. I paid 65 call fee. They didn’t cover labor 160 dollars. They deny most claims. And takes 1 month to call you. I will never give up my money, will send you to court I swear.

It is a scam trying their best to avoid approving the claim using all their tactics and not listening to customers. For me, we had to replace the irrigation wire to the valve but they denied saying valve is not covered. Firstly it is not the valve but the wire and secondly they did cover valve in a post claim. It is a counterfeit scam business. DO NOT take their service.

This service is a complete scam. The technician tried to help, but this company would not. They did not fix my problem. They did not help me get hot water back in my house. Then they told me that they do not cover tankless water heaters at all, after they sent someone out knowing it was a tankless water heater. I’ve been paying for over a year to this Warranty and have never used it. They also never offered me any help, when you call and ask to talk to a supervisor or manager there is never one available and unfortunately, the customer service has a very hard time understanding I or speaking English.

I spent $2,199. on a warranty that did not cover my water heater when it broke. Sales people do not tell the truth and they are extremely slow to send out a repair technician. Select Home Warranty is a terrible company to do business with. Save your money! Even the repair companies they send out speak poorly of them.

Hello Everyone, Please be careful with this company. It is nothing but a rip off. They will take your money and will never do the job to the end. Please read their Terms & Conditions carefully and especially section 8 because when it comes to replace the unit, they will evaluate with just pennies even if the unit worth hundreds of dollars. This is the second claim I have with them, the first one was for a cooktop Gas knob where I asked them to just order one for me but they insisted to dispatch somebody where it is not needed. So, I accepted the term and the guys who showed up at my home charged me $65 and I never go the part. I had to go and order it on my own.

Please do not sign up with this company! I was with another home warranty company when I received a call from SHW. The sales rep talked a great game & since I was almost ready to renew my former contract, I switched to SHW. BIG mistake.. I've called for 3 services since September of 2024 & they have not covered any of them. Save yourself the hassle & look elsewhere!

I cannot express enough for consumers to stay FAR AWAY from Select Home Warranty! Read reviews and BELIEVE the bad ones! I am convinced Any good reviews are fake! They continue to say they have sent out repair companies that you cannot find a number online for and they never show so eventually you end up up bringing in your own contractor with the promise of repayment but you never get that back for all skins of stipulations. And this has happens with every claim I’ve ever had. Please keep your money and use another company. I don’t have one to suggest but anyone has to be better than this company. My only hope is that owners and their entire lineage and those that are involved in this fraud suffer immense financial difficulties all the days of their family legacy for the lies and deception they’ve imposed on others.

This company is a criminal organization whose sole purpose is to steal money from people. Deny claims, horrific communication, waited 3 months for a diagnosis. No customer service at all. Absolute garbage.

Lied about what they cover when signing up, don't have repairmen to send out, never paid a penny on 3 claims, and awful customer service. All bad reviews are spot on! They also wanted to charge $75 dollars to cancel and keep you on the phone with more lies forever trying to convince you not to cancel. Total scammers!

Disappointing Experience with Select Home Warranty. I had a frustrating experience with Select Home Warranty. When I filed a claim on January 23, 2025, to repair my leaking garbage disposal, they refused to send a technician. Instead, they offered a $75 depreciated cash payout upon proof of purchase for a new unit but would not cover installation. They cited Section 8 of their contract, allowing them to deem appliances irreparable or not cost effective to repair without inspection.

Terrible company. The fine print excludes many large items (like a water heater) from getting fixed or replaced when they wear out from age. The biggest issue is that this company hires the most unprofessional and incompetent contractors who can not do the job correctly or "ghost" after receiving your deductible check. I've had Select for three years and at least 4 service calls with nothing but headaches. I believe I could have had repairs done in WAY less time and for only marginally more money if I di not have to go through the warranty. I do not believe a competent contractor would align themselves with this company.

Don't expect to talk to an American after they get done selling you the warranty. I've submitted one claim multiple times and I keep getting told they don't have a technician available and that I'm free to pay out of pocket and try to get reimbursed. Submitted another claim for another appliance and no one showed up and no one answered the phone. And now I'm not even sure about this technician that's supposed to show up for my dryer. Do not and I repeat do not buy a warranty from this company.

I put my second repair for my AC and come to find out that their reasoning for declining a $700 is because I had a leak yet. The technician from the AC company couldn’t locate a leak and they declined the entire transaction and when I tried to cancel this policy, it was very hard for them to cancel. It took almost 30 minutes to continue to say that I wanted to cancel this policy and then they tell me that I would have to pay the difference of the service call because they the company charge an additional $25 that I was responsible so they were taking that off the refund that I was expecting yet I have almost half a year left of this policy to come back and get a refund of less than $70. This company is a rip off. Do not buy this. They’re the worst.

This is by far the worst company I have ever dealt with. DO NOT waste your money on Select Home Warranty because they will take your money and leave you stranded when you actually need service. I paid $2,200 for their so-called "home warranty" and filed a claim for my stove repair. What did I get in return? Lies, broken promises, and complete frustration!

This is the worst company to deal with. Please do not make a mistake to sign with them. They have repeatedly come up with excuses to neither service nor reimburse for the claims. At the time of signing up, the sales person assured he made a note about the premium policy and total aggregate limit, so claims would be approved to repair or replace the units. Every time you file anything, they refer to fine print and clauses that have a totally different amount for allowance and caps per item (10% of repair costs). It's sheer bait and switch and repenting signing with them for a 3 year coverage plan. CANCEL in the first 30 days if you have recently signed. Save your money and be extra cautious in reading their agreement carefully.

If I could give negative stars, I would. This has been the most horrible experience I've ever had with a company of its type, possibly any company. They will not cover your repairs but they will make sure to waste weeks of your time while dealing with a broken appliance before they tell you they can't help you. I'm almost 7 months pregnant (6 months when I started my claim) and I haven't been able to do a load of laundry because their "technicians were backed up". They approved me to bring out my own technician and then offered to pay him $200 of the $500 it would cost to service my 4 year old machine. Please, please, please do not do business with this horrible company.

What is SELECT HOME WARRANTY good for? I have the "Platinum plan" and I placed a claim on my washer for a constant leak. Prior to the appointment I tried to look up the appliance company that was coming out to see who I was dealing with. I could not find anything about them and they came in an unmarked van and no uniform and a single drill in hand. I explained to the technicians that the leak was constant even when the unit wasn't running. They ran the washer for a minute, lifted the front end and the other guy looked underneath and said the leak is coming from the back. Note they were looking at the bottom of the attached pedistool drawer. My common sense says when you make the back the lowest point, gravity will pull the water there. They did not open the unit to see where the leak was actually coming from. They collected the service fee and they were in and out in 10 minutes.

I signed up for a 5 year plan but I decided to cancel after just three months. The reason was that they took care of nothing. In once instance they sent someone who said that the microwave was broken and offered $25 and asked me to buy a new one. It would cost me $1500 to buy a new microwave. Same thing with the disposal system. They did not even bother to send someone to see what the issue was. They just said we will pay you $75, you can buy a new one and install it yourself. When I tried to cancel they basically stiffed me of almost one years rate. But I am really glad I cancelled my subscription. Worst company ever.

Select Home Warranties. Got a call from them. The gentleman by the name of Jerry just hung the phone up on me because I would not admit to a contract and I said to him I was, "Doing my research right now. Just email me the info and I will make my decision" and while I was yet talking, he hung up. Oh well his lost, don't want that company.

Don't waste your money and time with Select Home Warranty. When it comes time to pay out towards repairs or replacement of appliances/equipment, Select will find any reason possible to not pay out or pay as little as possible although the service contract states otherwise. Not only that, they won't send you a cent until you show proof you've replaced or repaired the item yourself, which is unlike some other warranty companies. Then when you try to cancel service, they transfer you to someone who's going to ignore your request to cancel for about 20 minutes, then charge you $75 for canceling although they owe you $150 to go towards replacement/repairs. I told them to keep it all. It was worth getting rid of them. Cheaper isn't always better.

Buyers beware! This business is a scam! Beware! They will cover nothing! Claim, 24-48 hours to get assistance. Actual time, it took them over 5 days to finally dispatch a company! Raw sewage spilling into my house. It took multiple calls, and I’m still dealing with them. I started to record the representatives and will be reporting to our state.

These people will find any and all reasons to deny a claim. I unfortunately purchased the top level warranty under a five year term. They have already denied the only two claims I have submitted. Their turn around time for an "approved" vendor is atrocious. When calling customer service you almost need an interpreter as no one there speaks clear and concise English. My recommendation would be to find a different provider. These people are ripoff artists.

Paid over $4,000 for this terrible warranty. If they think an item will cost more to repair than it's worth (based on their appraisal), they will give you what they believe it is worth and not fix it. My dishwasher had problems and they gave me $60 to replace it. They could not tell me how they came up with their estimate and they charged me $60 for the service visit. So basically I received nothing.

I've had Select Home Warranty for about 1 1/2 years, and they are a horrible company to deal with. They could never find reputable contractors to come and complete the work. I was stood up twice by the same contractor. The contractor had me sitting home twice waiting on him to show up, he never called to cancel, didn't answer his phone and/or texts. I finally got fed up with them & tried to cancel. When I tried to cancel the contract, the company gave me a hard time & kept offering different things to keep me. I declined; I had just paid my monthly fee plus the fee to the contractor who finally came out but didn't fix the problem. Select told me that I would have to pay $75 to terminate the contract, which I think that's ridiculous. I will never deal with this company again. Thanks.

I switched to Select Home Warranty around 2020. Sales representative was excellent and knowledgeable. I was very impressed with the product being sold, but the product is not what I was sold. I didn’t file any claims the first year I had SHW, and I signed a 3-year contract in 2021 because of the sales representative’s conversations with me on coverage. I have had several issues with SHW with regard to the claim process once we have had to file claims. Some repairs have been significantly delayed due to SHW’s protocols such as it took over 4 weeks to have my dishwasher repaired.

I signed up for a free quote. The next day I received over eight phone calls from five different people, seven emails and three texts. The first person who called, kept calling until I answered the phone. He answered my questions and attempted to sell me the warranty right then and there. That was the at eight o’clock in the morning. I then received multiple phone calls. Not to mention, I was at work. Fortunately, I was at my desk and not in meetings or around other people. If it had been a different day, I would not have been able to work. I finally replied to an email and told them to take me off the list. I don’t know if they’ve done that but the calls did stop after about an hour. Don’t request a quote unless you want a similar experience.

2025--Select Home Warranty is an absolute joke-- So NOT use this company! We purchased a 3-year warranty with our new (used) home purchase, and unfortunately we had to file a claim shortly after the start for a garage door opener that wouldn't work. This company spent a week "contacting providers in their network", only to reply that none were available and we would have to find a provider and pay whatever their service fee was. And the companies they "found," who were not available (of course not), were between 4 and 9 hours away!!

If you have an emergency and you need an quick answer, this is NOT the company for you. I had a Gas Boiler with a leak on the return pipe that needed to be addressed quickly before the pipe failed and had a flood. I called Select Warranty to start the claim process and the next day, I was "denied" for Air Conditioning (Central) Condensation not covered. I called and spoke to 3 different agents to explain that the denial was not accurate and that I had a boiler (Crown boiler) and that this was a return pipe issue and should be covered under plumbing or heating on my PLATINUM Policy that I pre-paid for 3 years. They all said I would have to wait for someone to call me back about the reconsideration review. I told them that I could not wait much longer and needed to speak to someone and they said that this was the process.

I started a claim for our heating unit in mid-January. After the assigned contractor came out, he told us the heating Relay for emergency heat wasn't working. We paid the $65 service fee, and they told us they'd submit it to Select. That was a Monday. We did not hear from either the contractor or Select by Friday, so we attempted to contact the contractor to see what the problem was. They didn't respond. So we called Select and asked them what was going on. They had no answer. The person on the phone said they were just going to attempt to contact the technician as well, but with no luck. So, they were going to assign a new contractor. However, the original contractor called this back on Monday and said he had the part and was coming out to fix it.

I have been a SHW customer for about a year and all I can say is: HORRIBLE COMPANY! Every claim I filed was denied and it takes forever for the "dashboard" so you can see status of your claim! They actually consider the refrigerator and icemaker 2 different claims & you have to pay extra to cover icemaker! They also prorate older appliances if they need replacement! BE AWARE!

I would give 0 stars if I could. After having to find my own technician (since you were not able to find one for us), we paid the diagnosis fee and were told that Select Home Warranty will not cover the repair that is required due to a part that has failed due to normal wear and tear. With the technicians who specifically noted that the part has failed due to normal use, it should have been clearly covered and instead, they try to offer to pay for less than the cost of 1 of the 3 parts that need to be replaced. It is reprehensible to think that a company would deny a claim that is well within the outlines of the agreement (on a covered appliance) and which failed through no fault of our own. The only fault we have is trusting Select Home Warranty with thousands of dollars and thinking that they would actually do what they contracted to do.

When I bought this warranty I was told that it included Roof Leak, unfortunately during this winter storm, we leaked. We filed a claim and they sent a technician after 15 days when he submitted the report it was denied. I called them and ask for a specific reason they didn't explain well and didn't give any specific reason for being denied. Only when I requested a manager they didn't connect me either. Very rude and pathetic company. I would not recommend this company to anyone.

I paid over $1400 for 3 years of Select Home Warranty Platinum policy and so far out of 3 claims only 1 was covered by them. I called because my dishwasher went out. The technician came the next day and was wonderful. He diagnosed the problem as needing a control panel. 3 weeks later I finally called SHW and was told they would only cover up to $150 and I had to hire my own technician. I already paid $65 and they didn't even have the decency to notify me that they have the option of not paying the full price. See section 8 paragraph 3. I asked Deeb when would I get the money and he said AFTER I submit a repair bill.

Be very mindful of what is covered. We purchased a multiyear contract and now regret it after the latest experience with Select. Our water heater failed in January 2025 and was leaking due to a corrosion of the tank as most water heaters do over time. Ours was 7 years old. We filed a claim with Select and they first approved it after a plumber came out to look at it. Then they denied the claim because water heater was leaking! Even though Select's contract states major components are covered, leaking tanks are not.

BEWARE OF THIS COMPANY! My experience with this company has been some of the worst I have seen since owning a home. We had an AC unit issue and they sent out a tech who didn't even check the unit but just decided it was electrical which caused the claim to be denied. We asked for another tech to come out for a second opinion (since the first one never checked the unit or the system) and they immediately denied us. Then we asked it to be escalated to a manager and then she hung up on us without even wanting to hear the issue with the unit. Very unprofessional and disgusting when we are the ones paying them for this service.

I wish I could give 0000000 star but no option to pick. Very difficult home warranty company to work with. Basically, they do not cover anything, even with their platinum coverage. They cover items that are unlikely to break. It is a useless and very irresponsible company. I had a claim that was approved for cash reimbursement well before the policy expiration. I supplied the invoice multiple times for the cash reimbursement, but they never communicated properly. Now that my policy has been expired for a few days, they are saying they won't reimburse me unless I reinstate the policy. This is a lame excuse and an illegal practice. My claim was approved prior to the policy expiration, and now they are refusing to pay. Stay away from this scam company.

This Select Home Warranty service is a total SCAM - They do everything they can to not pay any legit claims - They have no service people in my Tampa area - expect customers to find their own repair people - pay a call estimate fee - then ask for time to review the claim - You have to pay the repair person to fix the problem - and then they deny the claim. SAVE YOUR MONEY - THIS COMPANY IS GARBAGE - A TOTAL SCAM. All their support people are in a foreign country - hard to understand - and impossible to work with.

This company was bad. They covered 2 repairs out of the 15 I submitted over the 3-year contract. The last one was my refrigerator which got its circuit board fried due to a power outage from a storm and it wasn't covered. I am still waiting for a refund from March 2024. PLEASE DON'T USE THEM.

I have had them for a few years…had two claims that they covered nothing on. Most recent was a heating issue. They sent a half-ass company that said a whole new unit was needed. Then SHW emailed and advised not covered. The company they sent advised it was covered. I had another company come out and all that was needed was a motor that was $500…not the entire unit as I was quoted was needed. I then cancelled to policy because it really covers nothing and they tried to charge $75.00 for that. Do yourself a favor and stay away from these thieves.

I purchased the premium plan and paid up front the cost for the year. When the drier broke down SHW did not send a technician. Instead they told me to find my own technician. When I did SHW didn’t pay for the repair. When I tried to cancel the contract SHW refused. I strongly recommend you don’t use this group. They are located in New Jersey and very hard to deal with over the phone.

If I could leave a 0 star I would. I currently hold a policy across 4 of my properties for 2 years now. They have let me down every time. DO NOT USE. Below is an example. I wouldn't be surprised if this company is bankrupt in a couple years because doing business like this is not sustainable. I will be canceling and recommending to all my real estate friends to stay clear.

What a bunch of scammers. Horrible horrible horrible company! I paid nearly $2,500 for a policy. The salespeople promise you the moon when they're trying to sell you the product - but then when you go to make a claim - they deny nearly everything. They are such scammers - they weasel their way out of everything and find some way to deny your claim. I would like to know WHAT IS COVERED??.... because pretty much every time I try to make a claim they seem to deny everything. So what exactly do you cover? Anything at all?

Do not use Select Home Warranty for your home warranty company. They have extremely poor customer service (evidenced by their last entry on their Facebook page was 2018!! And they blocked comments!) I have been waiting for a month to get them to approve a $315 plumbing repair bill. It is the pipe that comes out of the wall for the tub spout/diverter to go on. It snapped off and needs to be replaced. They keep denying my claim by saying that the "valve" is not covered under my plan. However the pipes of the plumbing system are. I had the estimate rewritten three times by a wonderful plumbing company (Butler Plumbing) to just be for the pipe - not the tub spout/diverter. Now that they do not have a credible reason to deny the claim they have stopped responding to my emails. They are a deceitful company and do not seem to care about their customers or their reputation!

I started my relationship with Select Home Warranty in October of 2024. I completed four payments totaling $1,500 for 3.5 years of coverage. They dedicated themselves to providing the following services: The service does not necessitate maintenance records. The total policy limit is $11,000. The policy encompasses an executive VIP membership. Completely transferable. Rates that are secured. Opt out after one year for a prorated refund. Comprises: Clogged Plumbing: – Plumbing System: – Dishwasher. Clothes washer - Refrigerator. Clothes dryer. Heating system - Stove/Oven: - Ductwork: - Water heater - Built-in microwave oven Garage Door Opener: - Trash Disposal: - Cooking surface: - Air conditioning Cooling: - Electrical System: Ceiling Fan: – Coverage Selected: Optional - Swimming pool - Roof Leak.

Don't waste your money with this company. Select Home Warranty, in my opinion, is the worst home warranty company in the business. They come up with excuses not to cover a claim that is clearly covered under their contract. Had an oven that stopped working. They would not repair or replace. They never even sent a tech out to assess the problem. After a week of very cold weather, nights down to 20 degrees, a pipe in the wall of my house burst. It was on the outside wall of my house. They claimed it wasn't in the house so it wasn't covered. If it's in a wall of the house it should have been covered. Again they didn't even send a tech to look at it. They refused via email. If anyone is interest in taking up a lawsuit against this company for not covering claims, I'm in. **

Useless company, they have more exclusions than inclusions, they don't cover anything, please don't waste your money. I paid for a 3 year warranty of almost $1500 and filed many claims about appliance issues and they always say it is not covered. I also lost money on the incident cost.

DO NOT DO BUSINESS WITH THIS COMPANY! We have had a home warranty with Select Home Warranty for about a year and filed our first claim last month concerning an issue with our Kitchen Aid Dishwasher. A service company was assigned and came out and we paid the policy's $75 service call fee. They diagnosed the issue as a broken water pump and submitted a request to replace the pump to SHW who approved it and then ordered the replacement pump. The Pump arrived and when we went to set up an appointment with the service company to come out and install the pump they told us that they had received a notice from SHW that they would not cover the cost to install the pump and we would have to pay their service fee install the pump.

Do not use this company. I have the platinum plan and didn't use it for the 1st year. In last 2 months I had smaller claims for sewer clog and sink drain leaking and they refuse to pay any labor. They say it is an exclusion due to 1 word in section 9 "installation". Installation of a part is excluded and you have to pay out of pocket. Today the furnace is broke and they refuse to pay for any repairs. Do not use this company.

My parents had Select Home Warranty a couple of years ago for two properties. He called in July 2023 and cancelled the policies and switched to another home warranty company. A year and a half later, he started getting charge $40/month with no communication from them explaining. We called Select Home Warranty and asked about the charges. We were told the policy was cancelled and there wouldn't be any more charges.

Stay away from this company. When you are signing up, they tell you they cover repair or replacement for the appliances that fall under the warranty you purchase. However, once you need to use them, you have to pay a service fee, and then they only cover what your appliance is worth now. We could have just bought a new appliance for what we paid for the warranty and the service fee. I would have given a ZERO if I could. They are a complete scam. Go elsewhere.

I called the other day about a leaky water pipe in my house. The customer service department informed me that I needed to wait for approval and an appointment from the plumbing company. The plumbing company had to shut off the water for the entire community, leaving everyone without water for more than five hours. If I follow their suggestion to wait for the appointment, they might need to fix or replace the floors, walls, and furniture in my house, as well as in my neighbor's house. However, when I contacted them to claim fixing the water leak myself, they rejected it because I acted without their authorization. I cannot expect an entire community to be without water for days on end.

This company is a scam, my water heater stopped working, called for Service, person showed up, very rude, unprofessional, demanding service call fees, soon as gave him money, walked to the unit, did no diagnosis. Took a quick picture and said it's up to insurance company to cover the repairs, what are joke, needles to say called the insurance company and was told the heater is not covered. Due to corrosion. After a few days I inspected the unit myself and found there was nothing wrong with heater, the fuse box needed a toggle, false accusations by Home warranty not to cover the water heater.

It is really unfortunate one cannot rate less than one star. I filed a claim for a GE Monogram Advantium microwave ($2000). The screen went blank with a blinking line. SHW response was, quoted from the policy, basically saying, "The repair was more than the value of the repair". Therefore I was told I was approved for $95 replacement. Their max is $500. I ended up hiring on my own. A company came out and fixed it for $98. I think this warrants a full refund simply because they never asked for the model of my microwave. They never attempted to send a company to inspect it. Major complaint: english is a difficult language for everyone I spoke to. I requested a supervisor and he was a little better with his English and that is why they deserve at least one star. I requested a full refund, so let's see how this goes.

SHW sells replacement value for all home appliances with same day service. My experience is anything but. Multiple claims have been denied or coverage reduced. NEVER had a claim resolved in < 1 week! I have the email thread with the sales person and it clearly states level of coverage and service. Policy document sent after adds language that reduces coverage or is ambiguous and foreign operators are not helpful. Stay away from this fraudulent company.

Terrible company - they don’t actually cover anything - there’s always a reason why something is not covered. They respond quickly but only to decline. So unhappy with this company. Wish I’d never signed up.

My wife bought this and we had a repair to our A.C. which was $2000 and they would "reimbursement" us $150. They said all repairs were covered 100%. I followed up by trying to buy a new policy and they told me the same lies. Be safe, this is another scam out of India.

Ask for the full pdf of the policy before deciding on your purchase of this "warranty". NOTHING is truly covered. The exclusions include EVERYTHING. For example, I paid a premium to have roofing included in my policy. But after all their exclusions, I'm not sure what's left that they're willing to cover. Here's the excerpt from the policy: "This Agreement applies to roof leak repairs over the occupied living area of single family homes only. This Agreement covers the roof leaks only. Excluded: (i) patios; (ii) metal roofs; (iii) shingles; (iv) cracked and/or missing material; (v) tiles; (vi) tar and gravel; (vii) flat or built-up roofs; (viii) structural leaks; (ix) gutters; (x) downspouts; (xi) skylights; (xii) flashing; (xiii) solar components; (xiv) attic vents; (xxv) satellite components; (xvi) antennae; and (xvii) chimney components. This Agreement does not SHWP BL 05.10cover repairs requiring partial or complete replacement of the roof."

RUN AWAY - to Fidelity Home Warranty or American Home Shield. NO $$ FOR REPLACEMENTS - They only pay you what they think your item is worth. Our tech said they will lowball us + to push for more. That is exactly what they did, and they refused to raise it. $100 to buy a new dryer (after the $65 call fee) is a joke. THEY WILL NOT PUT ANYTHING IN WRITING! SO THERE IS NO FOLLOW THROUGH ON PROMISES. Everything is over the phone. If you send an email, it says you will get a response in 24-hours. The response you receive says to call the Customer Service line. PRO TIP: They are not allowed to hang up. You basically need to hold them on the phone until they provide a resolution to get anything done!

This company is scamming people out of money. I have had three legitimate claims that have all been dismissed and not covered, even though the coverage is shown in the paperwork that is provided. I had a roof leak that they did not cover because they said that roof leaks are an add on benefit, even though this coverage was shown in my paperwork. I had a garbage disposal stop working and they made another excuse for that and a few months later my dishwasher motor quit and the excuse this time was that it was a power surge that killed the motor. Not sure how they know this and does it matter really? It is dead and it is through normal use, yet they decline to cover it. DO NOT use this company! It is a complete rip off and they will gladly take your money and then refuse to pay anything. Now you know…. If you decide to use them… it’s on you!

I purchased a Select Home Warranty Platinum Care Protection plan providing coverage from 2022 to 2028. The cost was $2250. This was their top tier plan. I wanted a company to rely on when I needed them for home repairs. I had my first claim in 2025. After about 10 days of going back-and-forth with the company, they could not find a technician to come out and service my hot water heater. Initially they would not cover my hot water heater because they were telling me that my problem was not covered under the contract. Finally they decided they would cover the problem after I threatened to cancel the policy. After reopening the claim they closed it a second time and did not inform me. I was waiting days to hear from a company to repair my water heater and that was never going to happen.

This company advertise themselves 5 stars company. I got 5 year home warranty when I purchased my house. AC went out, ceiling fan went out and stove went out. They hired so many lawyers to make their warranty NOT to pay out anything at all to any customers. I am shocked my AC is not covered. I am shocked my ceiling fan is NOT covered. I am shocked my stove is NOT cover. So I have no idea what I even purchased. I thought I bought very good home warranty. NOPE. End up paying $15,500 for technician, stove burner 200$ and ceiling fan 180$. OMG they even charging me 70$ for cancellation FEE.

We looked to this company because they “serviced our area”. I guess when you decline every claim you can say whatever you like. If you do business with these fraudsters, consider yourself warned.

I'm so disappointed that I wasted money on this company and home warranty policy. There is always a clause or some fine print that doesn't allow for coverage and it's exhausting continually having to call to only be told once again that something isn't covered. I've added on to the original policy (we can't cover the freezer because it's not part of the refrigerator.. what?!) and was so denied coverage because the tech I was authorized to do the work didn't call them (was never told that was required). It's exhausting and frustrating to spend so much time trying to follow up only to be told, it's not covered. I'm exhausted and sorely disappointed that they are even allowed to stay in business. Don't waste your money!

Bad company. They paid for a part but not labor. Consumer beware when you first sign up. It's yes to everything. Wish I had seen these reviews. Why do these companies treat their customers so unfairly? It's bad business.

I am writing to express my dissatisfaction with the services provided by Select Home Warranty. This company sells what are supposed to be maintenance contracts for plumbing, household appliances, etc. However, when you call them for a repair, they inform you that you are not covered for the issue and attempt to sell you additional coverage, which still does not fully cover the problem.

Summary: do not contract with Select Home Warranty. They have zero interest in customer service or losing customers. Their business model is to sign customers up by beating their competitors prices but not paying anyone on claims. I signed up for a 3-year contract with Select Home Warranty. During our first claim, we had issues with our Air Conditioning motherboard. Overall, it wasn't a great experience as they covered almost nothing from the repairs. In our second claim, we had issues with our dryer. The technician they dispatched temporarily solved the problem. A month later, we had another issue with the unit.

I bought a 3 year plan over a year ago and recently claimed on my hot water heater. After paying my $65 service call I was told it was too old for them work on and they offered me $200 to replace it (techincally $135 after the $65 fee). I spoke to 5+ people trying to understand why would anyone would want their warranty if they won't fix appliances that break that aren't new. I paid $2300 for a new water heater and I'm furious and not feeling covered if something else breaks.

False advertising! They promise your heating system is covered on page one, then after ten pages of fine print tell you it's not. They guarantee a response within 24-48 hours but I just spent 13 days, in the dead of winter, after paying their technician $90, waiting to find out that my broken heating system is not covered. I am furious at being ripped off this way. You pay the technician directly through CashApp, so there's no real receipt, no accountability. The guy didn't even return to do a proper diagnosis after his first theory turned out to be wrong, he just waited two weeks and finally told Select we have the type of system they don't cover. My house has been between 45 and 55 degrees for 4 days and most of my plants have died. Do not throw your money away by signing up with this company.

This company is horrible at best. A few months ago, I still had my old home warranty, which I got with the house. The company was good but I knew that I wanted to research my own companies. Well, I called Select Warranty, and I went over some quotes and told Select Warranty that I would get back to them later. The salesperson insisted that I buy Select home, and he gave me two months extra and said that I have 11000 dollars in coverage a year on claims. Also, that salesman said that I would only have to pay 75 dollars for each occurrence. I would not have to pay for materials or labor. And get this: the salesman charged me half the price to buy a Select home warranty, which was 520 instead of 1000 dollars. I bought the policy and waited to have my old policy expire before I started using the Select Warranty policy.

Literally the worst company I have ever dealt with. They denied every claim I've made. They will never pay. The vendors that come to the house to take a look are on board with the warranty company. They put in a description that's not accurate so the claim will be turned down. It's all a SCAM!!!!

Terrible customer experience. I asked for a sample policy or at least written down details on the plan I was purchasing, they not only refused but were oddly rude about me wanting details on what I was buying a year upfront? Seemed extremely fishy. I spoke with two different people hoping it was just a bad rep, but there's definitely some red flags here. Defensive and give me your money without anything in writing is never a good start! That's when they are at their best!