Select Home Warranty Reviews

Avoid doing business with this company. As a policyholder for almost three years, we needed to file our first claim. Our water well pump died and we needed to have it replaced. As well water is our only source for water, getting it repaired/replaced was critical. I filed the claim the following morning with Select. A day and a 1/2 later, I was contacted by Select and told to find my own contractor to complete the repairs and receive authorization. I informed them that I already hired the contractor and he replaced the well pump which was no longer viable. They told me to submit my receipts via their portal for reimbursement.

Terrible customer service, terrible app. Had them come do a claim and tech they contracted with told them one thing and me another thing. They of course denied the claim and wouldn’t pay for a second opinion even though the tech was saying 2 different things. Said I would have to pay out of my own pocket to get second opinion.

This company calls our business every single day. We are not interested in working with them, which we express at every call. We have emailed, complained to the BBB, told each caller, left reviews wherever we can. The calls persist. If we ever considered doing business with them previously, we certainly aren't now. Harassment is not a good business practice.

The company will try and have you use the portal, but my portal claims went unanswered for MONTHS (from December 2 through February 20th). I finally called to follow up on my claim-- the portal doesn't have a follow up option--and the issue had escalated considerably to a point where it was not going to be covered, and I needed a whole new unit vs. a repair being feasible. Additionally, if you have more than 1 issue with the appliance, they will only address the issue that isn't covered... to nullify your claim completely. I paid for the platinum policy, and have yet to get assistance on anything in my home.

I switched to Select Home Warranty today. I have been with another home warranty company for quite a few years and Select home warranty offers much better options/plans for much less, and is rated much higher than the company I currently have. After speaking with customer service rep, I decided it would just be a smart move to sign up with Select.

I have been a customer since 2014 and always had good service. I just renewed for 3 more years with Jake. He was nice and helped me get the best deal I could. Plus, added extra time free! I spoke to another rep earlier and he was too pushy and I hung up.

My representative took the time to make sure I was getting the best possible plan for my budget and gave me specific information when asked. He did not make me feel pressured to purchase more than I could afford!😊 He did inform me of all options offered so my husband and I could make an informed decision.

Wayne was so pleasant and very helpful during my call! Helped me decide that a home warranty was exactly what I needed. The plan chosen fit us perfectly! I love the option of having a locked in rate for many years! Wayne, thanks for all your wonderful help! I can rest easy now knowing that I have great coverage from a reputable company.

I opened this claim because the thermostat isn't functioning correctly. I asked about using a contractor I have done business with. SHW pushed back saying they prefer to use contractors who know the claims process. OK, they contacted a contractor and made an appointment that didn't work for us. I called them and they conference me with the contractor. We agreed on 3/27 between 1pm and 5pm. No show and no call. I emailed SHW on 3/28 explaining this and said, "Because of the lack of professionalism and courtesy I wouldn't do business with this person." No response.

I recently called in about a roof leak, and I was pleasantly surprised by how professionally and courteously the call was handled. I was told a technician would be contacting me soon to confirm the next steps, which gave me peace of mind. The entire process moved quickly—within just a few business days. At first, I was hesitant about choosing this program, but now I’m truly glad I did. The professionalism and prompt service have exceeded my expectations. It’s reassuring to know that help is readily available when needed. I feel confident moving forward, knowing I’m backed by a team that truly cares and delivers real results.

My sales rep was Connor. He was extremely patient and definitely committed to getting me the information I needed. He didn't try to oversell me. I actually asked him about a multi-year option. He was pleasant and sent me the information I requested. It was a really good deal in terms duration, free months, lower copay, and a locked in renewal rate. I look forward to working with this company.

Select Home Warranty came through for us when our dryer conked out last week. I placed the claim online through the portal and the next business day I had an email with a service technician’s name, date and time of appointment. It was nice not to have to go back and forth with service agent. I entered the dryer information as requested and the tech was able to repair the thermostat that went bad within the hour. Best $85 ever spent. Southern Repair is alright in my book.

Great coverage, great cost, very helpful, not pushy on sales, very understanding, was very well explained to me, all my questions was answered quick and very well, no quick one-word replays. Would totally recommend them over anyone else I have tried. Seems most don’t have anyone in my area to work on things. One I did before never found anyone. The whole 3 years I had them was a nightmare.

The sales rep was amazing! He got me a discount and signed me up right away. He didn’t overwhelm me with too much info. He was super quick, clear, and to the point. I really liked him. I’d definitely recommend him to anyone in my family or friends. He even got me a discount of $75 for my deduction.

The bathroom had a leaky faucet. Unfortunately, this was not covered in the plan I paid for. Once the contract ends, I will re-evaluate my cost vs repairs to see if I will continue with the home warranty. You really need to read the fine print to know what is covered and what's not covered. Overall- I'm ok with the service.

Mike ** was the person I talked to over two days while making decision for new home warranty company. He was very helpful, didn't mind answering a ton of questions, and I was able to communicate with him via email which was best for my schedule. He also was willing to wait while I researched 3 other companies. In the end the his customer service won the deal. I can't comment on tech service yet and honestly hope I never have to call for service!

Jonathan ** was friendly, courteous and professional. I kept his contact information from last year so I could contact him for my renewal. He was very helpful with my policy renewal and helping me decide what to do. I would highly recommend him to anyone that needs a home warranty. Thank you, Betty **.

Mike ** was excellent agent. Very informative. I asked several questions, and Mike was patient and answered all of my questions. Very easy to talk to. I selected the Platinum Plan. I'm a widow so I need help in maintaining my home. I think Select Home Warranty will give me the help I need if anything breaks. I recommended Mike ** and Select Home Warranty to several people.

We are very happy with our representative we talked to. He explained everything about the contract and was very knowledgeable. I called other companies, and they were higher in price and for less coverage. We feel we are getting the most value for our money. We would recommend them to friends and neighbors.

I am writing this review in March 2025. Around the end of February 2025, I contacted Select Home Warranty to obtain a Request for Quote and a copy of their contract. I was very impressed with how quickly they responded and provided the information. However, the sales person emailed me a sample contract. I contacted him and asked if he could send me a copy of their actual service contract. I was told that they only send it if you sign up for the service.

Bill was so helpful and kind. He understood my needs and helped me file my claim. I have a water heater leaking and felt concerned it may be ready to fail. Bill heard my concern and gave me confidence in your process. Thank You all so much for having an employee like Bill. Love You All!

DO NOT PURCHASE A POLICY FROM SELECT HOME WARRANTY! Terrible customer service (received more attitude than I have ever experienced from a SUPERVISOR), lied about specific policy details, and don’t actually offer any real help/money with replacing appliances.

Ron ** assured me everything on the policy I purchased, and other items not mentioned would be included. He verified with email policy, my review is not for a free month of coverage. Ron was exceptional in his professional knowledge, kindness, patience, and caring way he addressed my situation. If there were 10 stars, I would give him 10. Sincerely, Georgia **

I called so many times and talked to many agents. I am still waiting for email respond. They said I will get email confirmation refund processing in 24-48 hours. Never received it yet. I sent email with invoice to them. It’s been almost 2 months. Finally she talked her manager about this case. I have to wait another 7days to get email. Hope it clears soon.

I have had several claims with Select and they have taken care of the problem. They are very responsive to clients. I have had the service for over 5 years and had good service every time. I had several plumbing issues and they took care of the problem in a timely fashion. I referred the Select company to several family and friends. They all have had good experience with the company. I plan on keeping the service as long as I own the home.

Mike was very helpful. He even showed me how to save money. He asked if I was a Senior and Seniors save even more. Which I have to say was very helpful. Hopefully when I eventually put a claim in, I hope that I would have no issues. Thank you Mike for your assistance in this matter

I inquired about Select Home Warranty options and deals. Sean reached out to me and gave me a much better deal than the Warranty company I had been using for the past four years. He was very personable and the process was very easy. I lock into a great rate.

I have many appliances and have used several different warranty options (some from the manufacturer, others from 3rd parties). The idea of everything "under one roof" was appealing and despite the myriad of questions, Justin was patient and answered everything to my satisfaction. It is concerning to leave what you know and to make such a significant change but Select made it easy and it came with peace of mind.

Mr. Jerry ** was very helpful and presented me with ALL my options and discounts. He was very helpful and not pushy. He sent me all my documents very quickly! I feel I will be getting the coverage I am looking for. I would recommend Select Home Warranty and Mr. Jerry ** to anyone.

I got up this morning and started running hot water to wash dishes and there was no hot water. I then went and called my grandson before he went to work. Asked him to check on hot water heater and when he checked he found water on the floor. He went to back yard and turned off water. I then called Select Home.

The salesperson, Ed **, was very helpful. He told us about the senior discount plan that we were eligible to choose. We were able to understand him because he spoke English clearly. He was able to answer any questions that we had. We haven't used the coverage yet, but a friend who referred us has been happy with her policy.

It was fast and easy to get a home warranty from you. I just had to scan the QR code and the customer service rep was able to set me up with a great plan. I look forward to having a long relationship with your company and I really like the fact that your company covers roof leaks

The sewage line in our home got clogged. It was backing up into the house. I had an emergency, I called a license plumber to unclogged and repair line. The line was 27 feet long located underground leading out to the county sewage. A new line was replaced with heavier gauge pipe. It was cracked with roots growing into it.

Sales & retention called to renew my service, which I had completely forgotten I even had. I sold the house last year. The representative was rude, condescending, & sarcastic when I told him I sold the house and went with a different provider. He immediately started bad mouthing the other service. When I stated I wasn't going to argue with him, he started mocking me then hung up. Never got a chance to get his name. Better services out there if you do your research.

Dishwasher is leaking and paid our claim price to have service come out. Service told us that our warranty would have to replace the dishwasher. Select Home Warranty claims that it is not a coverable repair so they will not fix it. I'm out the service fee, the warranty fee and still have no dishwasher. I'm beyond frustrated and would not recommend this company at all. All interactions over the phone are with a foreign call center and extremely hard to understand.

Avoid! Used them for 14 months with no claims, then our water heater and AC went out. Leak in water heater, denied. They don’t cover leaks. Ac blower went out, paid $100 deductible for technician to come out, only to get denied with that as well. They don’t do electrical on ACs. Then we got to pay a $75 cancellation fee after they refuse to fix the only two issues we ever had with them.

I called in to claim a problem with our garage door. Our tension spring broke and snapped the cable. We could not even open our door. It took 3 adults to lift the door!! My problem was taken care of immediately and the garage door owners have contacted us and are coming out within 24 hours. Thank you for your quick response!!

Entered a claim on the site. I was contacted an hour or two later. I was set up with a repair person and was advised that they would be out the next day! Thank you Select for taking care of this in a timely manner. The last company I had would have taken up to a week to get someone out. Thank you!!

I appreciated Fred **' offers and his help in finding the right plan for my new home purchase. I look forward in working with him as my representative in the future. He helped me find a plan that fit within my budget which is super helpful especially since I am purchasing a new home.

After an unpleasant experience with another company, I called Select Home Warranty. Ryan ** explained the products and the pricing that was affordable to me with the platinum plan, and I became a happy customer immediately. Ryan was able to answer all of my questions in a patient and professional manner.

I worked with Bruce ** on a Home Warranty. The process was very smooth and went well. After receiving the policy information I found an issue that I needed explained/corrected. I left Bruce a message and he called me back in 10 minutes. He understood my concern and made a change to the contract language that satisfied my concern. He is excellent.

On time as scheduled and promised. Technician provided good technical expertise and service. He was able to recommend a good course of action and seemed to know what he was doing. Technician seemed to know his way around the equipment. Repairman was congenial and cleaned up after service. I would be willing to use him again in the future.

RUN from this no-warranty company! I was with this company for about 8 months and it was the worst experience I have ever had with a warranty company. I would give Select Home Warranty "0" stars if I could. To start, when researching this company you speak to someone whose first language is English, but after you sign with/pay them you only speak with people from what sounds to be India and you may or may not be able to understand them. They have difficulty getting technician to come to your home, no matter the concern.

Thank you for your assistance in obtaining a home warranty for our condo purchase. We appreciate the agent's information about the warranty program, great explanation, and offering a senior discount. Congratulations on your warranty rating, helped us in our decision process. We hope we never have to use it, nice to have appliance coverage. Thank you.

I got a call from Jeff and he quickly explained how Select Home Warranty (SHW) was different and better than another company I was considering, and he talked about specific features and issues about the other company I was considering. The SHW rate was significantly better than the other company and I liked the convenient payment plan credit card option.

Jeff ** was very professional and handled every question I had about my new service contract. Stated my service will begin on the day my old warranty expires with a different company. Which I don't wish to address at this time. I would definitely recommend Select to my family and friends.

I changed my policy from one policy to this one and the agent that handled my policy with Select is Sam **. He explained everything to me about the policy very clearly and I appreciated that. He answered all my questions without me asking much of anything. Also I received the same policy that I had with my other policy for less. The only thing the service fee is a little more but it’s ok because it’s worth the little bit extra.

I was looking for a new home warranty, they were quick to reach out, very informative and quick. He was professional and answered all my questions. The process to sign up was quick and easy especially for being over the phone. I look forward to my future with the company.

This is the worst home warranty plan I have ever had. I had one before that changed owner, so I opted out and searched for a new place. This is how I found Select Home Warranty. I had 2 claims with them, once on my fridge water line that when the guy came "fixed" it until the part came in. That lead to a water leak under the fridge I didn't know I had, and it messed up my flooring. They didn't care. Then had a claim on my dryer and they said it was too old to fix and offered a whole $75 to help replace my dryer. BUT they would not send the money until it was fixed or replaced, and I sent in an invoice and they needed 30 days to repay me.

I had great experience talking to Lucas and he provided exceptional service and product what exactly I was looking for. Highly recommend it, it fit my needs and covers entire house the best possible way I need. This coverage also includes the house roof coverage which is added benefit. He also provided additional information on multi home discount and take the warranty with you discount.

Was super easy to file a claim. The company was super easy to deal with and ensured that they understood my request for repair. I would highly recommend this warranty company to all of my friends. I have had a few of these warranty companies in the past and this was by far the best experience that I have had with any thus far. Great customer service.

Great company and amazing service! They are really good company all together. When my washer wasn’t working anymore they came right away and took care of it for a low cost. Friendly and great service. I love this company!! If you are in need of a good insurance for your home reach out to them. They are great!

I had a devil of a time logging into the electronic claim portal. I was very fortunate to get in contact with Zack. This young man provided superior service...First he worked the sign problem...Never solved due to a glitch in the website. He then entered my information and filed a claim the old fashioned way. Zack is knowledgeable, patient...A real professional. Select Home Warranty is most fortunate to have Zack...Please pass my appreciation for a job well done!

Jake ** was very friendly and answered all of my questions. He cleared up any questions I had and provided quality service. The plan is comparable to what I already have, but is offering more service such as 24/7 contact. I like that I have an opportunity to review the plan and get all my questions answered. Someone called me almost as soon as I entered my information and that was awesome.

Select Home Warranty first came out and repaired my washing machine, I later communicated with them concerning the problem that I am having with my garage door. They are now in the process of finding me a technician to come out and check the garage door. My contacts with Select Home Warranty have all been positive.

I had to call in a claim for not 1 item but 2! We had an upright freezer that stopped working on a Wednesday and our Washing Machine on a Friday. Needless to say, I was not a happy camper when I called my claim into Select Home Warranty. However, when I spoke with the Customer Service Representative she not only reassured me that she would put a claim in for each item. Now all I need to do is wait for an email telling me how the claim is going to be handled!

Our AC unit was not cooling. We called Select Home Warranty and they had a technician at our residence within forty eight (48) hours. Technician diagnosed the cause and provided an estimate for the repair. My cost was for replacing the leaked Freon which is not covered by the policy.

We have had a policy with Select Home Warranty on our current home. We have only had two service calls, but we have been very pleased with the ease of requesting and receiving service. When we decided to purchase a home in another city, I called the representative who sold us our original policy, Jake Hill. Just like our first call, he knew exactly what to do and was extremely helpful during the process. We can't say enough good things about the company and its outstanding employees and contractors.

Great representative. Answered all of my questions. I am confident of great service moving forward. This product has great value. Highly recommend. They offered a quality product with a superior price. They give special incentives for a senior like myself. He checked to see if I qualified for other incentives. I was able to add sump pump protection. Plus they will repair my roof for free. The service call of $75 is reasonable

I recently signed up for Select Home Warranty and had a great experience working with Lucas Smart. He was knowledgeable and made the process easy by explaining the different plans and pricing clearly. The coverage offers good protection for home systems and appliances, and the pricing feels fair. So far, everything has gone smoothly, and I appreciate the peace of mind it provides.

This my first claim with Select Home Warranty, and we have an issue with the water heater been leaking, the customer service give me the impression that she was in a hurry and she wouldn’t explain the process of filing my claim, I had a few questions and she just answered them in a rush. I hope the rest of the process of my claim won’t go as rush as she did.

Our salesman's name is Ed **. He was very polite and courteous and knew the product very well. He also answered all my questions and was very intelligent in all respects. At the end he even asked if we were seniors and we said yes (81 and 85) and he said he could save us even more money. We are very pleased.

Great service and fast quotes. Easy to get rates on pool, had senior and veteran discounts and saved more by paying for the year, got two free months. Compared to other services it cost much less. Has very good reviews and looks to be great coverage. They have endorsements from William Shatner as well.

We purchased a Platinum Select Home Warranty plan last August for a 6 year-old home. We spent hours on the phone trying to get a dishwasher repaired and/or replaced. Ultimately, every phone call was an attempt to thwart service and responsibility. The company finally agreed to refund a pro-rated portion of our warranty. They told me it would be sent in a check within 4 weeks. We are at 5 weeks and never received any payment whatsoever. Fortunately, I filed a detailed claim with American Express, and that company honors its agreements always...they refunded our investment in full.

I had an issue with ice maker in the fridge. They made me pay $99 to add ice coverage. Then tech came and charged me $65. Then I was told that compressor which is the problem is under manufacturer warranty (only parts though). Since I had all appliances someway covered, I asked to cancel and they charged me additional $75. So end up paying about $240 for nothing. They refuse to even refund $99 they charged few days ago. This warranty does not cover anything. Whenever you call, they come up with something for not covering. You will pay for nothing.

This company arrived to help its customers with speedy customer service, support, and referrals. I highly recommend this company for my personal home care needs along with professional for finding the right contractors. I feel this company is trustworthy and I feel in place with the many other reviewers for this company to be positive and innovative.

This company emailed me at different occasions refusing to repair my dishwasher, plumbing and garbage disposal and told me to find someone else to either fix it or they would pay only $75 if I decide to purchase a new dishwasher and garbage disposal, smh. The bad part of it all if I cancel after 30 days they would charge me $75! I want to make sure no one get scammed like I did..

Agent seemed interested in what I had to say and offered an alternative fix. Select Home Warranty couldn't get a service pro to come to me within 2 weeks so they offered to reimburse me if I got someone to do the repair, and follow their reimbursement guidelines. I do believe SHW needs more service pros to serve certain zip codes.

Jake was Polite, Courtesy, Knowledgeable and Respectful. He answered all my questions and concerns. I hope that I don’t have to use the service but if I do I am sure that I will be relieved to know that I am covered. The price and the length of service will give me relief from worry.

Getting the policy is so seamless... Very happy with the process. Customer Service representative is very good and knowledgeable and provided all the information that I was looking for. Plans are very customer centric and affordable. I got great discount as a first time customer and they also have senior discount for which you need to take 3 years contract, which is not I am very comfortable doing it so I took one year contract with 2 months free.

I'd like to acknowledge the professionalism of Henry **. He answered all of my questions and was knowledgeable about services that your company provide. He asked me if anyone in household was over 50 or former military (I am both) and stated that I get a bigger discount for that. He was very polite and has very good phone etiquette. A pleasant experience, start to finish.

I signed up for coverage for my house. The coverage seems to be what I was looking for and for a reasonable price. I canceled my previous contract and am looking forward to working with Select Home Warranty in the future. The only extra coverage I needed was for a stand alone upright freezer.

I have had two home warranties from two different companies in the past that I was not satisfied with. Getting proper service was not easy and I never had an account rep who handled my account for me. I worked with Jim ** from Select Home Warranty - I had a lot of questions and issues to work out. He was very attentive and professional. I signed up primarily because of Jim. Great experience so far!

They try hard to get you the best rates for the best services. Looking forward to being able to call on them for those unexpected catastrophes. I am switching from American Home Shield because they offer more/better coverage such as for the sprinkler system. I haven't had an opportunity to view their work yet but the signup process was great. Looking forward to working with Select Home Warranty!

Called to inquire about coverage and was very pleased with the representative. We ended up signing up for Select Home Warranty after reviewing the coverages and the very favorable fees. The Monthly charges are very competitive with other providers and the fee for service is far below the major competition. We highly recommend Select Home Warranty after comparing it to the major competitors.

Isaac gave excellent customer service. I would highly recommend Isaac as well as Select Home Warranty. There are many reviews of home warranty companies on the internet that are bad, but in my experience Select Home Warranty has been very professional. I did have one claim and they took care of it in a timely fashion and without problems.

++AVOID AT ALL COSTS** Water heater broke Jan 1st. I was able to schedule their technician for that same week. It took them 2 weeks to make a decision that they would give me $175 towards a new water heater to fix the old one. I had to already spent $150 to have a technician out 2 weeks earlier. It was only a reimbursement as well meaning I had to pay for it first and submit receipts. After I submitted the receipt it took over 3 weeks to get a simple email to confirm the refund and then another month after the email to get the check in the mail. Company is a joke. Very poor customer service over the phone. Absolutely stunning that it took three weeks to get an email to confirm refund, astounding that the default message says 10 days for a simple email!

The sales person offered great deals including 2 months free and discounted service calls. But when I submitted a claim for a replacement, they only offered a fraction of the cost. They did not cover installation or removal of the old appliance. I’ve tried working with their customer service and it’s almost impossible to work with him. When I tried calling, it’s told not to leave a message….just email. However, he doesn’t answer emails. I’ve reported them to the BBB and they are still reluctant to even talk time.

Mark was very helpful. He answered my questions regarding the items covered under warranty. He was knowledgeable and specific about covered items. He informed me about additional options that are available through SHW program. Mark also gave me the opportunity to extend my home warranty for three years or more. I elected to stay with one year coverage.

Call was pleasant and I could understand clearly even though there was a heavy accent. She took care of my problem right away which was to get me a copy of my contract. I checked my email and it was there even though I was told it could take an hour or two. Great job!

Mike ** walked me through all the options and answered my questions. He was very personable, professional and took time to explain everything to me. I looked at quite a few companies before making my decision. I switched from another company I wasn't satisfied with. Very reasonable rates too. Glad I found Select Home Warranty!

The sales representative was very helpful and very knowledgeable about the questions that I had. He had me sold and I signed up right on the spot. Great pricing and covers a lot. I will definitely be recommending to all my friends and relatives. Thanks a lot for being so friendly and helpful.

I purchased this policy from Daniel ** with the belief that I would only pay $100 for the service charge if Select had to repair anything on the policy. I decided to cancel my policy when I learned that Select would only give me $45 for my ceiling fan and any other charges I would have to pay for. Daniel ** lied and nothing would be installed for free. He did not mention anything about early termination fee of $75 if I canceled. I do not recommend anyone purchasing a plan from this company.

I worked with Bruce ** to buy a new policy for my home. He was wonderful to discuss the policy with and answered all of my questions. He gave me many options and I ended up buying a 5 year plus one free year policy. The rate is great. The coverage is very generous and the cancellation terms are very fair.

Select Home Warranty is not a good company due to the fact that when you have a warranty plan with them, come to find out that my refrigerator with them, covered, but when my water dispenser went out, I called them and had a representative to ask me that I have a icemaker, then proceeded for me to add ice maker to my plan which cost me $139 then later that day I get an email from them saying that after looking at my plan that the water dispenser was not covered. I think this is misleading to the customer and now I’m going to cancel my my plan and I want my $139 back that I paid, I will no longer be doing business with select home warranty because I think that get over on customers and every time you call in to get a service done to either cancel or they say that they do not provide the service for the item or they tell you that the appliance that you do need to be serviced is too old.

Terrible service, needed 3 repairs throughout the year, company unable to find any servicemen in Miami area to repair, and did not offer outside company. And the one and only service, company did not repair, but sent me a dismal $125 check, for a repair that cost me over $500. Waste of a company.

I have no idea why I must even award this company a star. First and foremost, they use deceptive sales tactics, making you believe that the warranty will cover your appliances. Beware and never trust them. Secondly, when it comes to starting a claim, they will do anything to refuse your claim. They will throw the many fine prints they have, finding a way to deny your claim.

Had coverage for 2 years. Had 3 claims. 2 were denied for fine print items. The third gave $125 wash machine credit because they couldn’t repair. The 2 claims not covered cost $3000 to me in addition to the 2 service calls at $75. Bank you money. But don’t do business with this scam company.

Stay away from Select Home Warranty. I filed one claim with Select and they were not able to provide a technician to repair my furnace. I had to get my own repairman and they didn't reimburse me for any of my costs. ALSO, BE VERY AWARE OF PARAGRAPH 9.1.2, IF YOU DON'T HAVE THREE YEARS OF MAINTENANCE RECORDS ON YOUR ITEMS SUCH HVAC, etc., THEY WILL ONLY PAYOUT $150. THEY ARE CHEAP FOR REASON….THEY DO NOT PAYOUT!!!

Called them to fix the flush and plumber gave estimate to fix it but they won’t cover the labor only parts. When I asked them where it points to they pointed out section 9.1.2 which doesn’t say this at all. I asked them to connect me manager who can explain it, they put my call on mute and didn’t respond.

Shawn's customer service was impeccable. He was very precise, informative, and patient, with answering my questions. Shawn was knowledgeable and extremely helpful with ensuring that I had the proper warranty services for my home and budget. If you're looking for a home warranty, Give Select Home Warranty a call, they will provide you with an abundance of information without overwhelming you. They have a plan for every budget.

I Had a good and most helpful conversation with your agent and my questions were resolved! He was Most helpful! He explained what possibly could have happened… and I understood it completely. I Thanked him for his time and knowledge! I will most certainly recommend Select Home Warranty to my friends and family.

My microwave stopped working so I called Select. I got a automated message asking what I needed and they asked me 2 questions, What was I calling about, and what is the problem. I answered my microwave was not working, and I was asked what it was doing. I said 'nothing'. They said a repair man would call me. Never called never came. Instead, I recieved a letter stating my mic was not worth repairing it would cost too much. To purchase a new one!. 1st of all my mic was only a couple yrs old. 2, no one ever came to look at it to SEE what was wrong with it. I called again and asked to speak to a manager, and was told a manager was not in, but he would call me back in 24 hours. Never did, so I called again, nothing. I received another letter stating I could go buy a new one and they would re imburse me $95. Really, a over the stove mic for $95. I sent in the receipt as told, and was waiting for my refund which never came,.

I have had two service requests in the last 9 months. One for toilet (technician couldn’t figure out the problem) and one for roof that was denied (strong winds took some shingles off). Just put in a request today for kitchen clogged sink, they will come next Tuesday (no joke, today is Friday). They have no domestic customer service reps. If you send an email, you get an auto email to call them at their number. Do your homework carefully and read reviews before picking any home warranty company.

they said the insurance couldn't cover it, so that lead to me having to pay out of pocket. Now when I am moving houses and want to cancel my plan with them they won't let me saying that my plan is moving with us to the new house or I have to pay a cancelation fee.

A scam. Do not buy this service. I paid up front for 3 year plan. No businesses wanted to work with this company due to they do not pay them. I had to find my own AC company. Then they would not process a claim 'cause I did not have 3 years of service records for a home I have only owned 1 year. I cancelled service after 2 months and they reimbursed me $500 out of $1200. They charge $75 cancel fee which is in contract. They also charged me $1 a day for 500 days cause I cancelled. This is a total scam and I never even used service. I did all the work.

I was extremely happy with the performance of the technician. He was efficient and courteous. He also made sure everything was cleaned up as it was when he came in. The only problem I had was he did not show up when he was supposed to show up, but he did show up the next day and fix the dishwasher and everything works fine.

I spoke with Deeb. Call was bad and he called me back. Much better connection. Hopefully we will get this resolved here on the mountain. Very polite and patient with me. I'm pretty single minded and grumpy. I didn't want to hear a bunch of gibberish. Thanks again and I hope we can get this fixed in a timely manner. Things happen on a Thursday or Friday for me so I have to be patient too.

We signed up for the top tier plan. We just filed 2 claims. One was denied completely because they claimed we didn't do the proper maintenance. The 2nd claim was approved but after the technician ordered parts to fix the appliance we found out that Select Home Warranty doesn't cover labor! I've been with several home Warranty companies and have NEVER had one that doesn't cover labor!

Fixed my gas stove. The technician was very friendly and knowledgeable. Did the job very efficiently and very quickly. I would recommend this service to other people. Could not have been any better. Answered very quickly and evaluated the needs and then came back in just two days to finish the repair. It was a pleasant experience.

Ridiculous service. First time I have used this insurance in 3 years & they can’t find me a repairman??? Not a good look. This should be a violation of the contract or at the very least not use that as your best selling point. I feel like I’ve been scammed

Great timely service when needed for a roof leak. Good coverage overall, especially roof coverage and options for septic and well. One of the few warranties that have not had to go out of network to get service. Will likely put all my homes (personal and rental) with this warranty company.

The warranty company does not send anyone out to do the work, total scam. I have requested three different repairs all with the same outcome. Each time I had to hire a repair person, and the warranty company only reimburse part of the repair and it takes forever to get the reimbursement.

Very deceptive business practices! Called for repair on my kitchen fridge and was scheduled for an appointed in a timely manner. Technion arrived and he would have to get authorization from SHW. Did not receive a call back from Select Home Warranty so I called them. I was told that the repair was not covered because the fridge had a "sealed unit". Not sure what that is but they do not cover it. Extremely dissatisfied and will be contacting anyone who will listen on their VERY DECEPTIVE BUSINESS PRACTICES. Including my attorney!

It took numerous times for 3 reps to understand my customer service concerns. A better quality level of service is needed. When I renewed my warranty, on March 10, 2025, I was promised a third month for a review of Select Home Warranty. I still have not received that free third month for my warranty.

I was assisted with my purchase by Jerry, who explained everything very well and checked a variety of discounts available for me, like senior citizen and military veteran. I have not had the opportunity to engage the service yet, but the sales process went smoothly. All of my questions were answered to my satisfaction.

Run away from this company. I was told when the contract was offered to me that they repair/replace defected items in your home. That is a lie. My dishwasher costs $719 to repair, $631 to replace. They offered me $150. I have 20 months left on my contract I was told I can cancel at any time for a refund of the unused contract they offered me zero for the 45% of my contract left. I will have to sue them in the public courts now.

Well informed, got all the coverage I needed I placed an order for 2 policies. I feel comfortable and protected. Hopefully will not need it but good to have. I also plan on referring a friend or two. The fact that roof was included really means a lot. I researched quite a few companies before deciding on this one.

I have had this Warranty since September 2024 when I closed on a custom home, built in 2013. I have called in two repair issues. One call was for my double oven, due to the face plate going out (temperature, time, etc). This is a Whirlpool double wall oven. They denied the claim, stating, "The cost to repair the Double Oven exceeds the units current value." They offered a $479 cash settlement to go towards a replacement (the replacement was over $3400). The next call was today (3/12/25). My garbage disposal went out. Again, I get an email stating, "The cost to repair the Garbage Disposal exceeds the units current value." They offered $75 to go towards a replacement. The plumber has quoted $429 to replace it. They have learned to run a very profitable scam for themselves.

The ABSOLUTE WORST HOME WARRANTY COMPANY EVER!!! I had them for one year. They NEVER paid for any claims. We had 3 claims total. Our first encounter with them lead to police being called. Issue was never fixed. Replacement contractor came out and made necessary repairs, but we had to pay an additional fee. Next encounter was legit. 3rd encounter, a technician was scheduled and verified via email. Technician no-showed. Select Warranty just said they would reschedule with absolutely no compensation/apology for a missed day of work. They will not let you speak with a supervisor as they are an online company only. I was referred this site to leave a review. Maybe cheaper than the others, but YOU GET WHAT YOU PAY FOR!. I have had 3 other homes and warranty companies. This is by far the worst.

They were polite on the phone and gave me a good discount on the warranty. I have been wanting to get a home warranty for some time to protect my appliances if needed. I am glad I got that advertisement. I always hope I don't have to use this, but it is nice to be covered if you need to.

I have just purchased the Platinum warranty program after talking with Sean **. He was very thorough in explaining the program to me. I hope that this program is as good as he explained. I am a senior and have always taken care of my house but feel as though it is time to have some protection for repairs I may no longer be able to handle.

This company want you to do the work for them, YOU need to call them YOU need to follow up. You can never talk to a manager. If you email them you get an automatic reply that YOU need to call them. I have been with out a washer for 5 weeks now, first available tech was available in 3 weeks. The same day the tech visited me they send the report over to SHW, they claim till the day of today they never received the report. The tech send me over screen shots of the portal that they submitted it 3x. SHW is a scam in my opinion and they do not care about the customer or customer service.

If I could give a negative number I would have given that! Select Home Warranty is a company that guarantees it will REPAIR or REPLACE your covered appliances OR SYSTEMS. What a joke!!! This company has determined that both my claims (a LG dryer 5 years old that needed new rollers was too expensive to fix, so they gave me a 150.00 credit towards a new dryer. Said new dryer had to be purchased and receipt mailed to them before sending me my 150.00 refund. So I first had to pay 125.00 to have the technician come out and then wait two weeks to find out that the would not fix the dryer! I gave them another chance after SHW convinced me they could do better. NO THEY DID NOT GET BETTER. My LG dishwasher (3years old) stopped cleaning my dishes. I called them and they did the same as before! This time they offered me 125.00 refund to purchase a new dishwasher! What a crock of BULL! The are freaking terrible company!!!!

I have an claim open since January and Select Home Warranty still has not found a company to assist with the claim. It is now march and still no technician. I am told I have the option to find my own tech, which none are available for my location. Every time I call they say a tech will call me within 48 hours, No one has called. Don't use this company.

Select Home Warranty was very helpful to resolve my claim but the service they assign to do my job was unresponsive. Never show up to do the job, very unprofessional. Please do not assign customers to this HVAC group. They do not answer their phone when I call, hopefully this review will help.

Fred ** was the ultimate professional. He was very patient, knowledgeable, and completely on top of his game. He didn't insist on pushing us beyond our limits of financial stability considering the difficult economic conditions we are facing. I am going to recommend Select Home Warranty to all my friends, family and neighbors and believe me, I have quite a few of them. Thanks Fred ** for all you do!

I had called about information of your plan. My call was connected to Jake ** who was extremely helpful. He was patient with my every question and answered them to compare to my plan I have right now. I would recommend him because of his ability to BB explain. My my my.

Worked out with Jerry **, who happened to be wonderful and I just recommended a few people to make a phone call to join. He made it very easy to understand the Select warranty company way of doing business. I have been an American Home Shield customer for almost 20 years. I hope you are better. Thanks. Robert

Do not use this home warranty company! It is a scam! They will take all your money for the year, and make you pay contractors each visit, then they say they cannot repair it and it is too old to replace. So they will only give you maybe 100 if that per appliance or home system that needs repair. They write in their contract that they cover even old appliances and home systems and this is not true!

Tony ** did an amazing job answering all of my questions. He explained all the details, answered all of my questions thoroughly but also concisely. He even double checked I was aware of all promotions and discounts. I look forward to the peace of mind having home warranty coverage with Select Home Warranty.

Laundry machine broke down. Called in. No response from contractor no customer service for 3 days. Called again. Still no contractor for repair. Had to call contractor and customer service everyday for 21 days until finally a contractor scheduled me after almost a month. Contractor arrives and tells me machine needs new board. SHW did not cover it because I was with them for less than a month even though they collected payment 1 month in advance. End result bought a new machine out of my own pocket.

Nick ** assisted me with obtaining home warranty insurance. He was professional, friendly, and very knowledgeable. He provided me with excellent customer service and good rate. Company highly recommended. The home coverage is excellent and provides more services than other companies reviewed and competitive yearly pricing. Company gives discounts for senior citizens and veterans.

I need someone to contact me back regarding fraudulent activities through Select Home Warranty. I paid upfront for a three year warranty and was told with my Platinum Select HW Plan that I would only be responsible for a deductible and that was it. Not the case. One (1) year later, we had our dryer belt go out. I was told to find my own contractor and call them. I did. Had the tech call them twice to make sure everything is done by the book. They had us pay upfront for all fees, i.e. troubleshoot, repair, labor and parts. I was told we would be reimbursed except for our deductible. Not the case.

I was searching for quotes for my home warranty needs. After comparing several companies online and my phone conversations I decided to subscribe with Select Home. They have a great rating and the representative was knowledgeable and answered all my questions. He gave me a good quote and even looked into other discounts/options to reduce the price.

I had a great experience getting the warranty I needed for a fair price. Quick, painless, and friendly service. Mike was very helpful finding the right plan for my needs. Enjoyable experience all around. I was expecting a hard sell and was pleasantly surprised by the easy process. Thank you!

The technician was polite and the process went smoothly! He was thorough in his description of what all home services were covered with the service I got! He did his job in a very efficient manner, and answered my questions satisfactorily. I hope everything is exactly as promised! It is too early to know just how pleased I will be with the service but the sign up process went well! I feel like I will be completely satisfied with the new home warranty protection program! I’m looking forward to the future with full confidence in my decision to go with Select Home Warranty

Our dishwasher started to spill water out of the bottom of the door. The technician came and said that our model dishwasher door doesn't have seals so the door will have to be replaced.... But our warranty does not cover door replacement. So our warranty service said that we have to get our own technician to repair it. They didn't even have to decency to reach out to us. When selecting the warranty they told us if they can not fix... They would replace. NOT.

Beware of Select Home Warranty. If you have an issue there is no one to talk to. Even after a repair was approved my reimbursement was a fraction of the actual cost and there was no one to talk to to explain or negotiate. The way they operate and reject claims is the same as insurance fraud. Sorry I ever signed up.

The representative that I spoke to was friendly and efficient. She gave me information about when I would hear from a contractor and how to contact them once I did. I have used had Select Warranty for over two years and they always take good care of me. I would recommend them to anyone who owns a home. Thank You Select Home Warranty!

Bruce provided me with great service, transparent pricing, transparent coverage explanation and went above and beyond to ensure I had a great price, exact coverage I needed and even gave me bonus coverage and a guarantee that I’ll be paying the same rate after my contract period expires, should I renew. I will definitely be recommending Bruce at Select Home Warranty to anyone I encounter.

This is my second time with the warranty claims and all went extremely well. Also, because my appliances that required service calls were all GE, the services were done by people from GE repair. Select Home Warranty has direct contract with them, so the technicians doing the work were experienced with the appliances. The only time I didn't get the repair I expected to be covered was when my water heater leaked. I didn't realize the leak isn't covered until SHW pointed to the contract where it was listed as not covered. My bad that I didn't read the contract carefully! But for what is covered, SHW service worked well.

I have the platinum plan. The plan guarantees a hassle-free service to send one of their qualified service techs to your home to either repair or replace the broken appliance. My first claim on a stand-alone freezer was reported September 2024. It is now March 2024 and still no representative tech from Select has been here to check the freezer. The warranty has been useless. Endless calls, wasted time spent talking to umpteen call center people with their canned pages of responses has been seriously upsetting. The company needs to stand behind their guarantee.

Spoke to an agent named Belinda. She was very friendly and knowledgeable. Enjoyed doing business with her. Compared this plan to others and they came out on top. Appears they cover any and all potential equipment problems. Am looking forward (assuming no equipment problems) to our relationship. Good discount for veterans.

I appreciated the helpful resources provided by the help center, which effectively addressed my question and offered support. The customer portal is easy to use. The only improvement I can see is if they would offer immediate services for emergencies and the get back to you in a timely manner when it happens. Thank you.

Luckily, this is the first claim I've had to make on my home warranty contract, so I wasn't sure how to complete a claim, but the online site made it easy to understand. The online form provided was very quick and simple to complete and I received an email response almost immediately! I am very impressed with the quick service so far!

Belinda S. has been fantastic and helpful getting our policy underwritten. Looking forward to years of protection from Select Home Warranty service. Would definitely recommend to others. Our search of finding a new home has been lessened in stress by the kindness shown from the first call to Mrs. **.

Select Home Warranty is a scam. They are misleading in their marketing. I suggest you get a complete policy of what they do not come before you get one red dime of your hard earned money. Oh yeah they also do not pay out for referrals as they advertised. BEWARE.

Save your money. They basically won't cover anything plus in the very fine print they don't cover Labor / installation section 9.1.2 of your contract. So on top of your service fee you pay the labor fee to fix whatever is broken. Which ends up being the cost to fix whatever item your are trying to fix. This is a complete scam. Save yourself the headache and extra costs of a plan that doesn't anything when you actually read the contract.

Just got done with Jake who was very helpful. I never had Select Home Warranty before so I am looking forward to working with you! I feel that you have very good coverage and service. If I have a claim and I hope I don’t do you always pick the repair person or if I know someone may I do so? Well thank you.

I have two claims, with Select Home Warranty. It is been 3 weeks from now and they handled my claim very poorly by delaying the resolution, everyday they send automated emails which are confusing. In this 3 weeks of time period, I had to call everyday them to give updates on my claim and waste my hours to do so, The customer service is so bad, they talk different kind of things each time to get different representative. I am not happy at all with services. While selling the policy, they promise and talk about things which is not even true. I would never recommend Select Home Warranty. They are going pay $ 150 to replace my dryer and $ 75 to replace my Garbage Disposal. Don't get trapped by their fake promises.

Home Select made getting service for my tub quick, easy and stress-free. They responded quickly to the claim I put in and made sure to keep me updated of my claim and also of the company who was coming to my home for service. The job was completed within a timely manner and everyone involved were kind and professional. I love that I only had to pay 65$ that would of otherwise cost me over $100.

Good service overall. The person listened our requirements. He explained coverage. He gave senior discount. Negotiated well. Also explained long term contract that we were not ready now. We’ve to experience this year the one service before commit for multi year. If service good this year we may consider long term. Also we may suggest to our friends. Thanks.

The customer service rep was very knowledgeable when he was explaining the plans we could choose from. He answered all my questions I had. He also got us a better deal than posted online. I would definitely recommend this company. I also think it’s great that you have 30 days to cancel.

They may be cheaper, less copay than other companies. Do not get deceived by answering calls with bunch of foreigners do not speak English just reading from given writing. I had this policy for three years. I never had any major claims but every time they denied my claim because they sent unknowledgeable tech writing something they deny. I was told they only get paid the copay whether or not to do the job or not. Since costs more to repair they deny automatically.

My washer after one week got covered only the part $80. I paid 65 call fee. They didn’t cover labor 160 dollars. They deny most claims. And takes 1 month to call you. I will never give up my money, will send you to court I swear.

It is a scam trying their best to avoid approving the claim using all their tactics and not listening to customers. For me, we had to replace the irrigation wire to the valve but they denied saying valve is not covered. Firstly it is not the valve but the wire and secondly they did cover valve in a post claim. It is a counterfeit scam business. DO NOT take their service.

This service is a complete scam. The technician tried to help, but this company would not. They did not fix my problem. They did not help me get hot water back in my house. Then they told me that they do not cover tankless water heaters at all, after they sent someone out knowing it was a tankless water heater. I’ve been paying for over a year to this Warranty and have never used it. They also never offered me any help, when you call and ask to talk to a supervisor or manager there is never one available and unfortunately, the customer service has a very hard time understanding I or speaking English.

I spent $2,199. on a warranty that did not cover my water heater when it broke. Sales people do not tell the truth and they are extremely slow to send out a repair technician. Select Home Warranty is a terrible company to do business with. Save your money! Even the repair companies they send out speak poorly of them.

Hello Everyone, Please be careful with this company. It is nothing but a rip off. They will take your money and will never do the job to the end. Please read their Terms & Conditions carefully and especially section 8 because when it comes to replace the unit, they will evaluate with just pennies even if the unit worth hundreds of dollars. This is the second claim I have with them, the first one was for a cooktop Gas knob where I asked them to just order one for me but they insisted to dispatch somebody where it is not needed. So, I accepted the term and the guys who showed up at my home charged me $65 and I never go the part. I had to go and order it on my own.