Select Home Warranty Reviews

They are not even deserving of a single star. It should be negative 5 stars. Select Home Warranty is a waste of money but they were more than happy to take mine. Calling me the minute I submitted my number asking for more info constantly trying to upsell me. I bought a 1 year plan for my home. I made the first claim 2 months later because my air conditioner stopped working in the middle of summer. After making the claim they said they didn’t have a technician available and to get my own. They then refused to cover the claim first. They said I didn’t wait 30 days to make the first claim so I pointed out the dates then they said they don’t cover any internal electrical??? Most home appliances have internal electrical components. What does this plan cover?

I had been with this company for over a year. Utilized the repair services just once, for my dishwasher. First off they said they had no one to come and check it out, need to find my own technician, and have them send Select Home Warranty the estimate for repair. They denied the amount from the technician, and offered me $150 for services that was costing twice that amount. My dishwasher is only 4 years old, as is only used maybe once a week. It was the heater exchange that was faulty. Select Home Warranty told me I should just go and buy another dishwasher, instead of fixing a 4 year old dishwasher. I went ahead and paid out my pocket for the technician's services, and my dishwasher is working like new. I decided to cancel services with SHW, and was told there was a $75 dollar cancellation fee, even though I paid month to month and had no contract.

After hearing their speech and what appeared to be a good contract, is nothing what it says. Buyer beware, read your contract and coverages. I was tricked into this and not happy. Since my last repair request it has been over one month and NO service.

I filed a claim for my refrigerator not functioning. They asked me to pay out of pocket as it’s covered by Samsung even after sending a proof that Samsung doesn’t cover it under manufacturer warranty. They took money from me three times for service. Scam be aware!

We live in Phoenix Arizona, June 6th first day 113° our AC went out. Call the company late in the afternoon, got a recording someone would get a hold of us in 24 hours which is not acceptable!! I contact our personal AC guy, he came the next day midday and fixed it for $245. After 7:00 to 8 weeks of dickering back and forth no communication from the company, they reimburse me $155. During all the things that were going on buying our new home did not realize paying $650 for home warranty I would have never have done it! WARNING, WARNING, WARNING. DO NOT USE THIS COMPANY, NOT WORTH IT!!

This company is not to be trusted. They took over a month to send out an electrician and left us with only half the power in our home working. In addition they left our 2 small children for days without hot water and refused to cover our hot water heater. Please do not use them. Look at their reviews on Facebook and the BBB first. Their web page reviews are fake.

This is one of worse company I have seen. They always refuse claims based on some pretext. I will advise nobody should take policy from these people. We should write online review. We should also file lawsuits against this company. I think, they are some kind of fraud/scam. Gov should stop them. We need to meet Congressmen and Senators in DC to show how bad business are scamming common people.

We purchased this home warranty with the purchase of our new home on last year. We added the septic tank coverage to the platinum plan. We never use the warranty until our septic tank had issues about 2 months ago. They sent out a company that wasn't qualified to work on our system, but we still had to pay the service fee of $125.00. I called them to let them know and they told me to get my own contractor.

Sales agent talked to me to get 7yr coverage on platinum plan and I did. My refrigerator damper door goes down. Select contact a company in NY and I'm in CA. This company subcontract to the local repair service. They went out and looked at my fridge. The part cost $365.00 and labor cost $155.00. Select go back to me an offer $350 due to cost effective not to repair my $10K fridge. The agent suggested me to go to amazon to look for another fridge (?). Do more research about Select (SWH). More customers complaints about this service. Now I realized that this company have their claim office in other country so can call anytime you like but to result it is your luck, The only person speaking promptly and you can understand is the plan sales agent you can get trap. Stay away from this company.

I had warranty with this company for 8 months with no claims. First claim was for dishwasher not working correctly. They sent a technician in a very timely manner who stated what needed to occur to repair and paid the 75 dollar fee. The following week I get a notice indicating that the cost to repair was too much and they offered 100 dollars toward replacement or repair. Of course that is not enough to do either. After reading reviews here I also believe this is deceptive company who gets consumers to purchase the warranty but does not follow through. Today I received a marketing email and thought I would copy and paste part of it as part of this review. It is at the least deceptive and at most potentially false advertising.

I don't use to write reviews or surveys online. However, Select Home Warranty company is the worse warranty company in the field, that I like to let everyone avoid to it. They offer lower premium and always have better discount with longer contract terms. However, they have horrible and terrible service. The technicians they hire are very small companies with lack of professional skills. It takes more than 3 weeks to handle the service and finalized claims under this warranty company. Majority of the BIG appliances are not replaced, such like, A/C, heater, double door oven, 6 ranges cooktop, and refrigerators, because Select Home Warranty always finds an excuse to reject any reimbursement for replacement.

One of the worst consumer experiences of my life. So good on the "sales end." Then you are both lucky if your claim is paid and forget quick service. They have you waiting for repairs that can leave your property damaged. I had to get things fixed myself and still only hope for some compensation. You can't talk to anyone in a true customer service role once you have a plan. Your phone number is captured so you can't get to the original department that sold you a plan. You literally have to borrow a friend's phone that hasn't been captured. I could go on all day. Seriously seriously awful. I had a previous warranty company that looks like the greatest thing since sliced bread after this company.

Scammers 9.1.2 excludes anything they want. Somehow John in new jersey can somehow override what a pool tech that they hired to look at my pool filter. That had a faulty inner standing pipe. They blamed it on maintenance. The pool filter is old. Yet they kept trying to make sure they do not pay. I should of known when they tried to scam me and put my deductible at 200 dollars when it's supposed to be 75. Super shady company. Scamming a military member is crazy.

Select Home Warranty is the most crooked, backstabbing company I have ever worked with. I bought 4 policies for a 3 year period for rental units. In our first year we made several claims, most of these claims the company sent a small check which covered 25% of the cost to replace and install a new appliance. At the year mark I called to cancel my policies and receive a prorated return. I was on the phone for over 90 minutes talking to 5 different people, each blatantly ignoring my request to cancel and trying to offer minor benefits to earn my business back.

Homeowner beware, Select Home Warranty is the worst home insurance I have ever had. After 3 claims, I can say with all honesty that I rue the day I signed a contract with them, which I’m stuck with for another 2 years due to their early cancellation policy which dictates that the consumer must pay back all covered repairs if they cancel early.

Complete waste of money, but they have some amazing salespeople that worked wonders on me. I got a top of the line plan, or so I thought, and in three years of trying to get work done, I've only ever gotten the air conditioning looked at + one pound of freon (once) and a repair to make my dishwasher close. Everything else they will say isn't covered even when I specifically reply to them with the language from the contract copied, but hey, I guess that's better than times when I've paid the service fee and then learn that the repair is not covered and the fee is not refundable. No dashboard to clearly track claims, and absolutely no way to talk to a human being about getting a policy refund.

Select Home Warranty is a terrible company. I have had them for three years and had two claims. First was roof leak. They don't pay to repair anything but the roof, so no drywall repair. They denied my claim as they only pay for a small round area and pay for no shingles, nails, or any other part of a roof. I reported to the BBB, they paid it then, at least their max of 400, and it cost 700. Then, I had yet to change companies, and my AC went out. Basically my coil failed, possibly due to blower motor fail, then froze, then broke. Standard AC issue.

I had to pay $75 for someone to come out and look at my Panasonic digital dryer that was making a small squeaking sound. The repairman said he would get back to me once he spoke to Select Warranty which never happened until I initiated the phone call a week later. Once I chased down Select Warranty, they told me that my 6-year-old dryer was “unrepairable” and that they would only give me $125 for a new one. I’m upset because it’s not as if the dryer doesn’t work, because it does, they just didn’t want to fix it. I’m also upset because $125 for a new dryer is pennies going towards a new purchase. They also said that they would take away my old dryer that still works which I’m sure they were going to fix it and sell it again anyway. They are crooks, don’t do it!!

I asked to see a copy of the contract with all the details of what is and isn't covered and they would to send it to me until I signed up.!!!! I asked for a copy and the guys just keep saying we are here to answer your questions. He didn't even hear me asking for a copy, he was just reading off his script. RED FLAG

Had high expectations when I got their Platinum policy but it's absolutely the worst. In FL with the heat index in the 100s. AC is down and not cooling. Tried submitting ticket(s) but their dashboard does not show tickets or provide status (broke) of tickets submitted so it's up to you to call and unravel where things stand. And read carefully policy sections, 5.4, 5.5, unless it's an emergency, defined by gas line or live electric, they say it will 2 work days before they get to it. Also, know you call their toll free, you are talking to someone reading a script in Philippines, and good luck with trying to get a hold of a supervisor.

I have had Select Home Warranty for over 7 years. I have put claims in for my AC, stove/oven, plumbing stoppage/back flow, and my water heater in those 7 years. They did not cover anything. I have paid over $13K this far and that is about to go up due to the water heater. Their plans are garbage and the only thing the policy seems to be good for is eating my monthly payment. I recommend never calling this company.

Horrible company. None of the customers service representatives speak English. When you file a claim they make you find your own company to fix it and you pay out of pocket and they supposedly reimburse you. Will never go with this company again. Tried to cancel and they were going to charge me $75.

Stay away! This is a scam. They don’t actually cover anything. I’ve made several claims and all got rejected for absurd reasons. Then when I tried to cancel they said I would owe them money due to fees they add on for cancelling. Terrible business. Don’t waste your money.

I had filed a claim for 2 bathrooms for toilet problem and sink as it doesn’t hold the water, and that drains slow. As well as 1 tub. The plumber came out and did the work and called it in and was surprised how bad they are as they made me pay to 75.00 fees even though the plumber was here today. They said it is 2 separate bathrooms so they both have a fee. Then the plumber told them that the sink stopper was bad as it wouldn’t seal correctly and would not hold the water and that they needed to be replaced. They came back with they will only cover the parts which is about 20.00 for all 3 since my bathroom has fuel sinks and diagnostics but won’t cover the labor. This is the worst company ever and will drop them ASAP even the plumber said he heard they were bad and not cover things as they are bad. Do yourself a favor and stay away from them. I sure will.

I have been a customer with Select Home Warranty; it was all good until I filed a claim. When I filed a claim, it took them four weeks to respond and tell me that the AC unit parts were not included in my policy, yet it is comprehensive coverage. I requested to cancel, but they did not follow through, transferring me from one representative to another and eventually saying that the manager would call me to cancel. This is a bad company to work with.

I enrolled with Select Home Warranty from last year. Didn’t have any issue so no need to use them until recently when my fridge made loud noise. They quickly sent a technician to check ($65) and he mentioned the motor damper is broken so the motor cannot open/close the vent properly so it keeps doing it. The noise issue is a symptom but the vent is not working properly so this is to me a mechanical issue. Though I am not familiar with how this claim process works so didn't talk to him in details assuming he will explain to the insurance and resolve it.

We have had this 4 years. Every claim has either been denied or dragged out forever. By the time you pay your deductible and get a repairman you gain nothing from the claim. Will not cover water heaters if they leak. Will not cover damage if you have a leak in the attic and your whole kitchen ceiling falls in. Will not cover HVAC if you don't have 3 yrs. of service records. Even if you just bought the house. Long dragged out phone conversations.

This company is a total scam and will not provide service when needed. They take your money and refuse to pay for services when requested. They are totally dishonest and it is very hard to speak to someone who can speak English. Most calls are routed to foreign countries.

Buyer beware, you will spend more time and effort trying to get help than what you pay. When you try to get help, be prepared for more than a month wait as they "try" to get you help. Beware paying for anything in advance as they look for ways to refuse service. My technician told me that they will no longer do business with the company based on the questionable response to my claim. DO NOT WASTE YOUR MONEY... The contract only supports them but there is no accountability for truth or service, and the salespeople will say anything to get your money.

I’ve had an extremely disappointing experience with SelectHomeWarranty regarding a claim for my Samsung dishwasher that displayed error code 5C. Here’s a summary of the ordeal:

**STOP** DO NOT USE SELECT HOME WARRANTY*** They cover basically nothing. Always a challenge. Read the very very fine print. They can elect NOT to cover anything at any time and pay you a depreciated value under Section 8 of their policy! If you have a home with appliances over 5 years old they simply say the cost to repair is more than the value of the unit and will NOT fix it and will offer a replacement value at a fraction of the cost.

Do not enroll with this company. All they do is try to find their way out of a claim rather than help homeowners with their problems. They have the worst refund/reimbursement policy, and one has to fight them tooth and nail for what should be coming one's way in terms of reimbursements. I had to make over 20 calls over 6 months' span to receive reimbursement check and despite promises I am yet to receive it. Do not enroll over a year since they calculate the overall cost of your membership (claims and all) and most of the time you end up in negative territory if you decide to cancel your account with them. You would end up with no refund if you had a claim despite you paying for multiple years of premiums.

I would NEVER recommend this company. Have had horrible experience. Our $800 microwave broke, they gave us $100. Our water sprinkler system broke (mind you we bought the yard and pool service extra), refused to pay, our pool broke (after accepting the money for pool service) said they don't cover such. Our AC broke refused to return our calls for almost one month, would not provide answer to claim, dishonest, had to report them to insurance commissioner. DO NOT USE THIS company, they will take your money and not provide the service. NOT ONCE have they had a technician to assist us, we have always had to find our own. They will NOT pay, only take your money.

Terrible, terrible service and misinformation about what's covered. This is the worst warranty company I've ever dealt with. I'm sorry I am under contract with them. The people they've outsourced for your initial phone calls cannot be understood and provide customers with no confidence. The company was unable to provide a plumber for me - which was surprising - so I had to find my own. Then I went through multiple people who each asked me again and again for my address, email, etc., when I called for authorization of payment to the plumber I hired. You're required to have an estimate from a plumber and have the plumber respond to their questions.

Scam. They will deny claims and deny claims until you give up. They “promise” to pay for claims and the checks never come. When I declined a payment more than 24 days after the check was due, they said they didn’t pay it because a payment declined. It declined because I turned off the card More that 15 days AFTER the check was due. Scam company and fake good reviews. Can’t leave messages for the claims reps and can’t get thru to one. Can’t see any claim information such as status, payment confirmations or receipts and no way to “manage your account” for their website. I would NOT recommend this company.

Terrible Experience with Select Home Warranty and Mosqueda Refrigeration - A/C Still Not Fixed After a Month in 120-Degree Heat. I am beyond frustrated with both Select Home Warranty and Mosqueda Refrigeration LLC. I submitted a claim in August for my A/C, and it’s now September—I still don’t have air conditioning in 120-degree Arizona heat! The first technician from Mosqueda Refrigeration never showed up, and despite requesting a new service provider, Select Home Warranty kept sending the same unreliable company that never came.

I would give them zero stars but that is not an option. Do yourself a favor and get someone else. I submitted a claim for my A/C, Select sent out a contractor to fix the unit, but then they denied the claim, so I had to pay for it myself. Select stated that the price was too high, and the contractor was not approved but they sent that contractor to me.

Select Home Warranty is by far the WORST home warranty company to deal with. Their primary purpose of existence is deny your claim. I have had several claims with them over the years and 1 out of 8 claims got resolved, they never cover A/C claims. They have the nerve to request 3 years of maintenance history for the A/C. If you're thinking about signing up with Select, run the other direction.

If you are looking for a company to take your money, waste your time, and deny every claim (after taking their fee first) then Select Home Warranty is right for you. Do you want to wait on hold for hours just to have a representative be rude to you? Do you want shady contractors to lie about the root cause of an issue so that your home warranty can easily deny it? Then I have good news!

Do not purchase. They are a scam. We have never filed a claim before in all of the 18 years as homeowners. My husband deployed and our current home warranty had expired and I had not renewed. I decided to purchase one to give myself peace of mind. I purchased June 9 2024. 82 days later, our pool pump starting having an issue (covered under our policy). I called to inquire about filing a claim and was told to do it online. I filed online 1.5 days later (on a Saturday, when I had the time). I followed all of the rules to submit the claim. It was denied based on "pre-existing" condition. However, our pool is serviced weekly by a company that can attest to our pump working great until this very issue. It has never had a concern before this instance. The suggested repair is motor replacement. It is about $600 to replace. While this isn't a huge expense, it is a repair that should be fully covered.

I bought its 3 year platinum plan. My first two claims were denied. As an attorney, I do not tolerate this scam. I am filing a class action against this company. If there is any similarly suited consumer who wants to join, please leave comments here.

I had four (4) home insured with Select Home Warranty and I purchased upgraded service plan for each. On a positive note, the sales team was friendly and seemingly informative and the duration of the contract was good. Unfortunately, everything changed once I tried to submit any claims throughout the duration of my service agreements. Either one and/or two things would happen - delayed response to confirm contractor, inept contractor rep shows up who is incentivize to try to upsell me some non-covered services, and/or Select Home Warranty rep would review my claim and 2 days later they would arbitrarily tell me how my claim for supposedly covered item was denied because of some (fill in blank) reason. In a recap, I was very optimistic when I signed the service agreement but I am truly ECSTATIC when the agreements ended…STAY AWAY.

I signed up with Select Home warranty in July 2023 for one property and I signed up my second property in February 2024. It is always easy to file a claim either through the website or on the phone. When I signed up, the contract said Select Home Warranty will come to review and fix any item that is covered, and would replace the parts if it could not be fixed. My first complain for my first property was a clogged sink. The person they sent either does not know what he was doing or was a scam. He said something has to be replaced. For 3 weeks, nothing was done, my house became so smelly that I had to call an independent handyman to come and look at it. He found out that I only need a snake to unclog the sink. For the second property, I have a problem with the fridge and I was told I have to buy the part myself after paying the call fee of $65. For every item I called for, none was fixed and I have to fix them on my own.

I called in today to inquire about a new warranty contract. I was very satisfied with the representative who was very knowledgeable and I immediately signed up for a year of service. My previous warranty company was disappointing to say the least so I’m looking forward to having a great experience with this new company. I read the reviews and checked Consumer Reports to verify the best company out there and this is the one that was recommended to me. The rates are lower than my previous company with the same coverages!

I was very pleased with the Representative from SHW. He explained the benefits of having a warranty in place. Also answered my question in a knowledgeable manner that I could understand. I had spoken to other Home Warranty Companies, but because of the many benefits and easy to understand manner presented by the SHW Representative, I chose them.

I signed up with Select last night for coverage for my house. Joey was professional and able to answer all of my questions. I looked at other plans, and my sister uses Choice, and she recommended them to me. I looked at Liberty, American, and several others, before becoming interested in Select. Then, the phone rang and it was Joey from Select. I was very happy to take that call.

I called to cancel plans but the company didn't cancel as asked so they charged me for two additional months. I called again for the third time only to be told the cancelation ask wasn't followed through even though it was documented. Now in addition to money being taken out of my account for two months that shouldn't have been, another amount has been taken out for the cancelation fees. Lesson learned don't hang up until a cancelation email is sent otherwise the blame game is used and you still will be out of money.

I called about a plumbing issue. I thought it should be one claim because both were problems with flushing mechanisms with the toilets. They said the plumbing issue had to be two different claims because although both of the toilets had problems, they were in different rooms. So, the plumbing claim was divided in two. Both were toilets and were plumbing problems.

I discovered a roof leak at about 10pm. Called not knowing if there would be anyone to answer my call but was pleasantly surprised to talk to an actual person and file a claim. I hope the response team is as quick to answer as it was to reach someone to file the claim.

Lucas was very helpful and was able to get me a great rate on my home warranty. He answered all of my questions including available contractors in my area and the ability to use my own contractors if I chose to do so. I was able to get the warranty in just a few minutes without high pressure tactics. I would recommend Select Home Warranty.

Hi. I researched a lot. Finally I chose Select Warranty. Salesperson Drew was knowledgeable and he helped me with all my questions. So.. great customer service. He regarding warranty.. Would highly recommend it to this company. So far everything ok.. Great customer service. He did really great job!! He explained everything regarding warranty.. Would highly recommend it to this company.

Pricing and service is second to none. I was with a different home owner warranty and pricing was double of Select and they did not offer coverage on the second refrigerator or the sprinkler system or roof leaking. Select Warranty offer all of them with a much lower fear, better customer service, and responsive on questions.

Agent was very helpful with my questions. He offered me the best service for my Coop. I joined because he made me comfortable with Select. I was not happy with my last provider and let the policy lapse. He convinced me that I will be satisfied with Select. I am going to make an appointment today for a service call and I am confident that I will be pleased.

Service person found no components of my AC system defective, however, he suggested a few things that might possibly improve performance. He suspected thermostat reading was higher than the display was reading and to call the manufacturer for clarification since it had been replaced on a previous service call several months prior.

Needed drain opened for dishwasher, washerless faucet dripping needed repair. Toilet running needed repair. Was quoted $65.00 for each job. Moot point because no one called or showed up. I called for my microwave years ago. It's built in. I was told to take it to a service repair and they would reimburse me $25.00. Drains cleared. Faucet still drips. Temporary fix with toilet. I have decided to cancel if this was a no show like at lake.

Mike was extremely helpful. I received immediate response to my inquiry and immediate replies to my follow up questions. This is one of two homes being covered. I received a nice discount for covering two homes. I have conducted comparisons of the top home warranty services. Select gave me the best deal without hesitation. I'm looking forward to the quality service. However, I hope that I never need them. But if I do, I'm encouraged the service will be great.

Tony was outstanding. He got me the best plan for my needs and was even able to get me some discounts. Having been in the Real Estate business for 35 years I personally have never purchased a home warranty. I’m anxious to try this plan. I have experienced many horror stories with Home Warranty companies to include waiting weeks for service, claims being denied etc.

We spoke with a sales person and purchased a whole year of Select Home Warranty and when we set up the policy we said we needed to make sure to cover a second refrigerator, a stand alone freezer and our roof. We were told that Select covers the electrical system and went through all the coverages under the premium plan, which met our needs. We have submitted 2 claims, one for our electrical system, and a second one for our stand alone freezer and both claims were denied as the issue we are having was not covered, and we would have to add those services on.

When I called the representative he was very thorough on answering all my questions and your policy covers just what I need, not anything extra that I don't want. The price was very reasonable and I hope to have a good experience with your company if anything comes up that I need you. Thank you so much.

Very quick response!. Tech has not been out yet but it is a holiday weekend so I am sure I will hear from them on Tuesday after the holiday weekend is over. Strangest thing, the filter to the pool, which only around 3 years or so old sprung a leak on the side, never seen anything like this before. Usually this sort of thing happens at couples and fittings but they are all working and in good order.

Beware! My A/C went out and it was 107 degrees. Called for assistance and the company they wanted to use couldn't come out for 24-48 hrs. I was then told I could find a tech myself but they would have to approve repairs. The "authorizers" are not available. Had to get approval via email which would take 24-48 hrs. I paid for the repairs $350 so my family didn't suffer and now they will not reimburse. They were not there when needed most. Recommend a different Warranty company.

It is good one. Resolved my issues and good customer support. Assigning technical person to troubleshoot home appliances taking 2 to 3 days. It must be expedited. I upgraded from bronze plan to platinum plan for more coverage of home appliance and other services related to home. I can suggest PLatinum plan for anyone.

The things they will hide from you when you sign up. Your money is not refundable when you try to cancel, even if they claim it will be prorated after one year. I have 2 years left on my contract but they won't give me a dime back. They will lie to you and say things like your freezer which is connected to your fridge is not covered.

He was wonderful to speak with on all possible options and with help choosing the right plan for our home. Feel very confident with the coverage that I chose and understand for any reason the plan can be canceled with no penalties at all. Only have to pay for the time that was used.

Called SHW and they responded quickly and said they had no technicians available to fix my drain problem and authorized me to locate technician to make repairs with a pre-approval limit of $100 and for me to call them before making any repairs. I am also having problems locating a repair technician.

DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY!! We purchased the Select Home Warranty Platinum plan 11 months prior to our first repair call. When we initially spoke with Ryan ** (the sales rep who sold us the policy) he assured us that SHW was swift in their response time and in most cases a repair person was dispatched in less than 24 hours. Our A/C was not properly cooling our home and so we submitted a claim ticket to have a repair person come out. Regrettably, this was the Friday leading into Labor Day weekend. After 4 hours of not receiving a response, I phone the toll free number to ask about my repair claim, and was told that SHW had a 24-48 hour window to respond to any claim submitted. I explained this was not acceptable and asked that they expedite their response time to assign someone to me.

Very pleased with the renewal. I renewed for 3 years due to the great value being offered. I made 2 claims the first year and now I am covered if anything happens to go wrong. Johnathan did a great job explaining the new contract and got the best discounts available.

Excellent service from Henry when exploring options for coverage. All options were clearly delineated, making the choice to move ahead easy for both my wife and me. The pricing was fair, the list of items covered is extensive and while we hope we won't need the service soon it's comforting to know that it's available. We would highly recommend Select Home Warranty to a friend.

Select Home Warranty fraudulently makes promises to find contractor but instead they lie and say they cannot find anyone to work on your problem so you have to pay out of pocket all the while paying them. I am telling you so not let a realtor convince you that this is a good company. They are not. I had a premium policy and they only fulfilled one request and still denied it. I only had 10 request in 3 years and they paid nothing billing me $2800.00. The receipt below shows that I had to pay for a plumber. It is the same plumber that they said they called who was not available. I called and they came the very same day. They are liars and scammers. Beware!

Just purchased for 2 homes. Smooth transaction so far. Great price. I can review more when I actually have a claim. The salesman was easy to work with and very quick to respond. I purchased for 2 homes and paid a year upfront for each to obtain a better price.

Stay away from Select Home Warranty. You pay the fees and never file a claim but the one time you file a claim it gets denied. Issue we AC not cooling, technician came out to determine Evaporator coil was bad. Select stated they don’t cover Evaporator coil due to leaks but technician stated it was corrosion that caused the issue. File for a re-evaluation, then Select rep stated they don’t cover repairs caused by corrosion. In other words, they just wiggled out of covering repairs due to fine print. Select stated normal wear and tear and age of unit. Unit was installed when house was built in 2013. Read the fine print, but again I say stay away from Select!

I was very pleased with this agent. He explained everything one needs to know or questioned regarding the plan I chose. My questions were answered. Did not brush me off. Some discounts due to my husband's military service, senior citizen (90 yrs) and home ownership (30yrs). It did bring my purchase down a little but still costly.

Bruce ** was awesome. Sold me that 3 yr home warranty like nobody's business. Lol. Great experience, polite, was not pressured into buying. He knows his stuff. Explained all my questions. Thank you and have a great day!

I've used a couple other warranty services, but this one was super easy to sign up. I expect that submitting a claim should go just as easy as if and when I need to use their services. I would suggest that they provide the detailed covered services on the website

I was very pleased with FRED my account manager who signed me up with a very good deal for my first time trying out Select Home Warranty. He took the time to explain the coverage and policy which is very comprehensive. The service charges are very reasonable. I look forward to seeing how our first year goes!

Much.

They are reasonably fast, but they were the most competitive pricewise. Took a 5-year plan (with one additional year free). We are into third year - we are very happy with them. We have used their services maybe 4 or 5 times. They have good contractors in our area (Bay Area California).

This company is a scam, they will find every reason not to honor any claim. My AC unit went out and I contacted this company, and a technician was sent out to check it out my unit, this tech barely could communicate in English and of course the diagnosis was the compressor which would been covered according to the contract. However, the claim was denied. Please stay completely away from this company. John A

Today, I purchased a Platinum Home Warranty plan from Select Home Warranty as they had great Labor day sales offer. Greg, the customer service representative, was very knowledgeable and helpful in explaining the coverages and incentives. Overall, I had an excellent purchasing experience. I'd suggest Select Home Warranty to my friends. Thank you, Greg, once again.

When I signed up with Select Home Warranty, I signed up for three years. I tried to cancel the service once I realized this company doesn't cover nearly as much as my previous warranty. They would not refund me for the second and third years that I had already paid for. I was much happier with my previous warranty company and they had become unreachable. I regret ever signing up and hope I save someone the trouble that I went through. Absolutely DO NOT USE THIS COMPANY!

Nick made it easy to add our rental property to our account and explained other cost saving plans and options. Will definitely keep in mind for our next property. We chose the annual plan as it fit our budget and current plans with the properties at this time. We may consider longer term plans in the future.

Fast and easy ordering the subscription. Select covers all of the items that we care about. Our longtime previous provider was pricing themselves out of the marketplace and we weren't getting adequate discounts for multiple properties that we have covered. And the service fees were getting outlandish. We are waiting to do our first service call to see how that goes.

Easy to start the whole home warranty process. Just a quick phone call. Super nice customer service. Super excited to feel more secure with anything that goes wrong with our newly bought home. We got a fair price and it is easily separated into monthly payments. Glad that I went with this company, and super glad at the communication from Jake the customer service representative.

I just got signed up Jerry seemed knowledgeable and efficient with the initiating of my contract. I had a negative experience with the last home warranty company and explained my situation, so I feel more confident that my family will be better covered with Select Home Warranty. Having a home warranty in this economic client is essential and it really does matter who you entrust your home with because having a home is a huge responsibility and some companies just don’t have the compassion to serve families but I have heard nothing but great things about this company so I am going forward with positivity.

Called to sign up initial contact stated they did not cover NY state, now they do. Responses were professional and accurate. Followed up with contract within 5 minutes. Contract is explicit and detailed with a question and answer section. Great people to work with initially. Will follow up with Select Home Warranty to ensure they live up to their contract.

When we called to acquire a new policy with Select Home Warranty Services, Sean ** was very thorough, professional, and considerate of our needs. I will definitely be referring friends and family members to Select Home Warranty Services! Thank you so much Sean **! We look forward to an amazing experience!

This place will do anything and everything possible to try to take your money and not fix or replace anything. My AC went out and they refused to fix it, I told them to cancel my policy and they would go above and beyond to try and keep me as a customer but just not fix my issues. I wasted time and money on service calls that they refused to fix. STAY AWAY!

Recently had my home warranty plan ordered with Eric ** and it was a pleasure working with him. He is knowledgeable, patient and very friendly as well as professional in explaining everything, all details about the policy as well as the terms and conditions. Would highly recommend contacting him for your home warranty needs.

My experience with Select Home Warranty has been nothing short of amazing. From the initial browsing of their website to a service representative reaching out to me directly, the process was made easy and enjoyable. The Service Representative was incredibly helpful and presented a deal that wasn't listed on the website, which I couldn't resist. I would definitely recommend them to anyone in search of a home warranty.

This company has 46% with 5 star and 46% with one star. They have so many 5 stars because when you first sign up they provide extra months on warranty if you review them. An example of the warranty you are buying is my air conditioning. It went out and they said before they could approve any repairs I need to show 3 years of maintenance. When I forwarded to them they said that annual tune-ups don’t qualify as maintenance. What?? That’s only one example of the way they have done end runs to deny claims.

Total waste of your time and money. They will compensate you up to $100, but that's it. I had the policy with them 6 years. They installed AC that got broken with the warranty, and they.. offered me $100. Please avoid them.

My ice was thawing from time to time in the bottom freezer along with a thin layer of frost on the other food. The door was always shut tightly. The serviceman put a new part in. He was cordial, informative and cleaned up after the job was completed. I'd definitely use him again.

I had a good experience with the representative and he made the process very easy, he was friendly and professional, I think that I will be happy with the service. The coverage that they have for everything is great and they have professional service people to take care of any problems you might have.

Great work all around. Solid customer service and communication. Overall the process was seamless and left we with a sense of well-being. Buying a new home is always difficult but having this in place has been great. I highly recommend this company and their products within the industry. I plan to recommend them and to use them again.

It’s nice to be able to talk to a REAL person. Select staff will take your concern and act upon your needs immediately. They will also respond with callbacks, texts and emails as required! Thank you Select for giving me peace of mind when it comes to my home.

I purchased coverage in Feb. 2024 for a 5 year contract. In July my dryer quit and I called and a tech. was sent out. I paid my fee and he said my dryer was too old and needed replaced. I replaced it with a used one because Select stated they would only allow $200.00. After three phone calls and two months later I received my check. In between my calls I requested to cancel my account but was told that would cancel my claim so I should wait until after getting it and then cancel. (This came from a supervisor.)

They were very helpful with getting a copy of my warranty to give to my real estate agent. It helped to obtain, an offer on my home, the first day it was offered for sale. I am very pleased with the amount of items that is included in my policy as well as the cost.

I am very disappointed with them. I have made a claim for my AC on August 6 and I still don't have it fixed. They sent a crappy contractor that never sent them a report and then they got me a second contractor to come here and that one did not show up. I call them every day and the only thing I get are excuses. Not even they can get a hold of their contractors. It is a waste of money to do insurance with them. I am better off not having the insurance and spending the money on getting the appliances fixed right away. DO NOT RECOMMEND THEM.

Very easy sign up process. Knowledgeable representative and he could find me some nice discounts. I used to have a warranty with another company but they denied a claim because I used my contractor, since they could not find any. It ended up costing me more than what I paid for the warranty.

Looking through best home warranties, reviews, pricing. Select was rated best, price was little less than paying now. Got a phone call from agent for SHW, was courteous, helpful, gave me a quote for better service, lower deductible, monthly/ yearly rates. Was pleased with his questions/ answers I asked. Gave me excellent deal on monthly cost, decided to switch to Select. Have already received info, contract online. Ready to try out my new home appliances warranty from Select Home Warranty; will update as I start receiving services.

Wish I could talk to someone I could understand better and not from another country. Takes too long to get them to understand issues. Wendy was nice and professional but hard to understand and wouldn't transfer me. Said she was in U S but I really don't believe. Anxious to see how the service calls goes and how long to get it resolved. Hard for a 78 years old lady to be without hot water.

(Bosch) model#she3ar56uc/07 fd920104323 size 75x6 ep3132762. We have a water leak from underneath the machine whether is during a wash or is stopped.. WE noticed the leak about the end of July 2024. We suspect it might be from the hose connection or something else. We use it once every two days. We have not contacted your company until now. We clean filter regularly and use Cascade dishwasher soap.

My Customer Service Agent Jake was extremely helpful in explaining aspects of signing up, that I missed. Also went over the Senior program in detail as well. He made me feel confident in my decision without selling pressure. He was flexible with starting date so I have an easy transition from current warranty program. It was a smooth and easy process.

Eric was exceedingly helpful and made sure I got the lowest rate with the maximum protection. Very grateful for his professionalism! I was able to get the coverage I needed at a fair price. I look forward to working with Select Home Warranty for years to come. I have full coverage for my entire house—including 3.5 years of free coverage for our roof!

Sam provided exceptional customer service. I am very pleased with the interaction I had with Select. It was quite refreshing to chat with a live person who answered my questions in real time and with obvious knowledge of the services associated with Select. The additional discounts provided were also welcomed. It was great to be rewarded for calling in and not just going a website. Everything I experience during this experience was positive. I wish more companies would go back to concentrating on one-on-one customer service. It works! I would highly recommend this company.

The enrollment process went well. Barry was very knowledgeable of the service, patient and answered all our questions thoroughly. I was apprehensive about enrolling into a long-term plan, but I hope for the best. Ask me again in a few months about the service. This is usually the easy part.

I called Select inquiring about a home warranty plan. I spoke to Chase and he was excellent in explaining the quality and value of this warranty. There are several other companies that offer similar plan, but Chase was awesome explaining the value of enrolling with this company. Not to mention the current labor day promotion was awesome as well.

My representative was a pleasure to talk to. He was knowledgeable and courteous and explained my options clearly and thoroughly. He even took time to ensure I was getting the best package for my budget. I feel quite comfortable moving forward and working with Select. I will definitely be recommending all my friends, family and coworkers give them a call.

Everything went smoothly in couple minutes with Jerry **.Thanks Jerry for prompt responses to my questions! We did the whole process with three emails and less than 10 minutes! I would recommend this agent to anyone. He explained all options, coverages and discounts so I could make a decision right away and accepting the documents were online and easy so overall I’m happy with the deal and coverage that I got.

I have contemplated a home warranty for many years. But with the cost of everything going up, this would be a hedge against inflation. My agent was patient with me and took his time to ensure I was as informed as possible. I have recommended your company to some friends of mine and will continue to do so, as the time warrants.

My experience with Select Home Warranty has been a nightmare! When I had the first claim, it took them two days to say they had a company to work on my refrigerator. The company was not even one in my city and had bad reviews. I called them, they said they were not available for two weeks. When I called Select back, they said it would take 24 to 48 hours to get someone else. That's when I called a business that sent someone the same day but would have nothing to do with Select. They said they had had problems with their demands to get cheap parts, etc. When I tried to cancel select, they argued with me for an hour to try to make me keep the policy and transferred me to three different people. Finally, a manager said he would cancel it but would keep $500 dollars, and it would take 3 to four weeks for me to get the refund! This company has terrible service.

Ryan was great to work with. Very professional, he was very thorough and knowledgeable, he knew the product he was attempting to sell, but no pressure to get me to purchase. He went through each product and explained the difference. He asked if I had any question about the product throughout the conversation.

Unlike most home warranty companies SHW offers great bang for the buck and plenty of coverage options. Very impressed so far. I'm hoping this warranty is something we never need to use, but if my initial impression is any indication, if we ever need to do so I fully expect it to be drama free.

Have had use Select Home Warranty twice over the past year. My central air had gone out in the middle of the Fla. summer each time. After contacting Select Home they immediately had a technician come out and repair the problem. Am so impressed that I just renewed for another year!

I have been treated with courtesy and respect in every claim I have made. The contractors that had been hired to take care of my home problems approached to every issue with efficiency and professionalism. Therefore, I always feel confident that whenever I have a problem or situation that needs attention and I cannot fix it; I use the benefit of having this policy.

Computer was very detailed in its questioning and explaining of each topic. I was able to pick the problem that existed and got what I needed. The only problem I saw was the menu selection was very long and almost exhausting. Speaking to a real person is something that I and many others miss. Human contact is always better..

Select has impressed me from the first contact to setting up my contract. My agent was professional, knowledgeable, and very helpful. The covered items are all inclusive and the price very reasonable compared with my previous warranty company. Mike answered all my questions and helped me choose a plan that fits my needs. I can’t recommend highly enough.

Jake was helpful, empathic and professional. He understood my needs, the industry and was able to sell on value rather than being slick and trying to oversell. I had a different warranty company previously and the experience was terrible. I would recommend Jake and Select Home Warranty as an organization based on the service offerings and plans they provide.

I purchased this policy for $33 per month for 5 years + twelve months free of charge. Thank you, Mike **. I was shopping around for another home warranty company to replace my current one. Mike ** reached out to me and offered me this policy with Select Home Warranty, I was offered military and senior discounts, thanks again, Mike!

While renewing my policy for our main home, I also needed to add some rental property in another state. Jonathon ** was extremely helpful in getting us the best coverage for the best price! We fortunately have not had to utilize any of the services, but I am confident based on the excellent customer service I received from Jonathon while signing up our new properties.

Jim ** was very helpful for working with me with being a first time homebuyer. He answer every question I needed and help me understand what I needed to meet my needs! I would recommend him in the future to other people who are looking to purchase a warranty.

Thank you, Select Home Warranty, for giving me a great deal! The customer service agent I spoke with, Ed **, searched & even checked with his supervisor to get me the best deal possible with the money I had available to spend to pay for the warranty upfront. I shopped around beforehand & this is the best deal with the best coverage!

Jim ** was very friendly and helpful and felt comfortable talking with him, I have been looking for policies for awhile and Jim was last I got in touch with and glad I was able to talk with him. Y’all may not like it. He made me feel comfortable with the words he used like God Bless.

I signed us for Select Home Warranty in January 2024 for the most obvious reason, my appliances are aging. 10 days ago I filed a claim for my central aircon, the diagnosis was a bad condenser fan that needs to be replaced, the company requested 3 years maintenance records which I provided and I repeatedly get info that the records are not sufficient and the claim will only be processed for $150 where the cost for repair is $850. Today after multiple escalations I was asked to provide 2021 records since 2024 is not considered a full year. I sent that in email today and as with every communication it is 1-2 business days review which will result in no resolution until Monday. The company does not call you, you have to call repeatedly to find out status, essentially they do not want to payout a legitimate claim and is using every delay tactic in the book to tire you out so you give up.

Barry ** was very helpful with answering my questions and offered me a lock in reduced price for a longer term. I don't have to shop for another warranty company after one year. I was able to receive a discount on my second home too. I have yet to see how service is when and if I should need to put in a claim for service.

Great customer service! I was pleased with the customer service I received. Henry was concise, no pressure to upsell. Based on options given, I was easily able to find a plan that works best for my home & financial situation. I was informed of several different levels of coverage, and current sales to take advantage of. Very thorough.

I am new select customer. To save money on home warranty, I opted for 10 year plan and it is covering almost all the appliances in my house. The sales guy (Ryan **) was amazing, he listened to my patiently and he explained everything in detail. I am hoping to have good customer experience with SHW.

I had a difficult time understanding the operator. She spoke very quickly but at least let me try to sneak a word in edgewise. I believe I got the issue resolved. However, time will tell. The outcome was satisfactory so that's all I can say. Other than that I'm very happy with Select Home Warranty.

The signup process was simple, and I'm excited about the value that Select Home Warranty is providing me. The program really gives me a peace of mind that I'm covered for the next 6 years, which helps with my home budgeting and expenses. I don't want something to break in my home, but I know that I'll be covered if it does. Thank you SHW!

Excellent customer service. Recommend to everyone. They explained the different plans thoroughly and suggested the best plan. The network is wider than other home warranty companies. The coverage is much better than competitors. They made it easier for me to choose a home warranty company and a plan within Select Home Warranty.

The problem was well diagnosed and fixed. Happy with the service and overall experience. It was well covered and also fixed end to end. Pretty satisfied with the professional too and also with the team handling the same. It took long but still was fixed as per plan.

Alphonso called the next day and came early. I was very pleased that he was able to solve the problem very quickly, and if I ever have any other plumbing issues would love to have him back to work on them. I understand he also does A/C & furnace work and would want him for that also.

We were looking around to find a better home warranty that work for us and definitely we found it. We are grateful with Barry. We call you today y he answered all the questions that we had, explained everything for us. Thank you so much for being so nice and patient with us. Excellent customer service.

Mike ** of Select Home Warranty offered an excellent selection of options, and I feel secure that I have made an excellent decision in going with this company. I feel confident that I am in good hands, as I was told I can contact the owner directly if I have any questions or concerns.

I spoke with a Select Home Warranty representative, Sam **, today about a Warranty policy. He answered several questions that I had regards to certain coverages, yearly aggregates and use of licensed technicians. It was a very pleasant experience and Sam made it very easy. He also applied a great discount for me which saved me about fifty dollars for the year.

While researching plans, I discovered Select Home Warranty. They seemed highly rated and had a great price. The salesman told me that I could not see a sample contract until I actually purchased one. With his promises and assurances of coverage, I purchased three years paid in advance. As soon as I received the contract and read through the limitations and exclusion, I realized this was not the contract for me. The coverage for my type and age of appliances was vague and very limited. Entire systems of my house were excluded. I called the sales person and asked to terminate the policy. He stated that the exclusions and limitations did not apply to my type of policy, but stated that he could not actually state that in the policy. He said that he would seek permission to make some changes and send me a new policy.

Drew was very pleasant to work with to set up a new policy. He listened to everything we said and got it right the first time which is very refreshing. He was able to get us into a policy that far exceeded our previous warranty companies that we have used. We got a multi-term deal at a great price.

Called for air conditioner unit to be looked at. Not blowing cold air. Got a response within twenty four hours which was great, only to find out technicians were backed up. I was given permission to call one on my own. Hope to get issue resolved soon.

Absolutely the WORST company I have ever dealt with! Our dishwasher stopped working and they sent 3 different companies to fix it and they couldn't. I asked for a replacement and they told me that I had to wait ONE YEAR for one because the policy's repair expenses had capped out! Then you get a total runaround trying to speak to customer service. BUYER BEWARE!! I wish I could give them minus 100 stars.

Every time I've called, the reps know their stuff. However, any inbound call I receive from sales reps they tend to get pushy and never give me a good callback number or email. Outbound customer service reps are nice and looking forward to working with them. Phone wait times were short, which is important when filing a claim (which I have not yet to do). Great pricing!

Great and prompt service. Agent followed up and also advised on the most ideal plan for my requirements. He was able to answer all my questions satisfactorily. Would recommend this company. Pricing was competitive and coverage also comparable to other companies. Discounts may also be available so always worth inquiring.

This is the worst company. Do you buy a policy. They do not cover anything that they claim during the sales process. I actually have coverage and confirmation in writing during sales and they refused to honor what they have promised. Be warned.

If I could give them zero stars I would. DO NOT use this warranty company, you’ve been warned! They tell you a song & dance when you sign up but they don’t cover anything! Total scam, don’t be fooled like I have been. Find another company!!!!

I was quite pleased with Sam **, my sales rep. He walked me through each level of services that Select Home Warranty offered, and I was able to choose the plan that was best for my family and home. The monthly rate was much lower than my current home warranty company and the deductible is much lower.

SHW made it seem like what needed fixed was NOT covered and made tech spend a lot of time trying to get SHW to understand the fix. Hopefully tech was paid for his labor and part. Repair tech and service is highly recommended by Remedy Appliance Service and Craig did an outstanding job.

The man explained it all to me what needed to be done. He was very helpful explaining it to me. I hoped the door was covered. I found out from Select it was not. It is not what I hoped for. There is nothing more to say that I can say other than Select has been a great company.

I had a wonderful experience with Josh, as he was very professional and patience as he presented well with product knowledge. He listened to my frustrations of leaving American Home Shield because the last year and one month I have erroneously paid my neighbor's residence instead of mine because of the representative's incompetence. I corrected this debacle over the phone with the representative a year ago and still this error remains. I paid 67.00 a month for poor coverage and high service fees to come out. Enough said, Josh provided me with a better deal and experience.

The agent I spoke to and emailed was friendly and not pushy. We discussed options and costs and I decided on a plan I could afford. Loved the extra 2 months of services for free and the relatively low monthly fee. Hope it works out well, but can cancel if not pleased.

The process couldn’t have been easier! I was able to get coverage within minutes!! The gentleman I spoke with was very professional and a pleasure to speak with. I will be definitely be telling all of my neighbors about Select!! I almost called individual companies to get warranties. So glad I called you!!

I just purchased a Platinum Care home warranty plan. Matt the rep. with Select Home Warranty was not only professional but personable. Help me receive the lowest price for the same amount of coverage. I was able to lock in my rate for a lifetime. He explained and gave me his direct line to contact him or go online if I need any services on my plan. A first step when something breaks unexpected in my home.

I have no complaints at this time but will once the service has been done. So customer service has been very good but as I said, I have only made the call for repair so I will see how that goes and then can write a proper review of their warranty.

Quick, fast response and concerned my needs were being met. Professional and followed up with me each day to ensure we were kept up to date on status and set correct expectations so we were not in the dark. Agent asked several questions to understand the issue and make sure we got the right service.

My concern is that I filed a claim for my A/C on Friday the 16th because of having problems with cooling and high humidity, a tech came out the next day and believed that he located the problem, he even made a point to come back on a Sunday to fix the problem because of the high heat which was very much appreciated. However, the tech then discovered that he actually found that the real problem was the A/C compressor. Now we have been without air conditioning for 3 days in heat of over 100 degrees and we are getting emails from the claims department asking for pictures and we have no idea when the claims department will authorize the replacement of the compressor and how long it will take. This is very poor service in my opinion.

The representative, Adam **, was very helpful, knowledgeable, and thorough. Adam was able to answer all of my questions satisfactorily, which helped me to make a more informed purchasing decision. Additionally, Adam pointed out offers of potential discounts for veterans and senior citizens... which I was able to apply to my coverage request. Adam was able to offer me peace of mind with a service product that I believe I will be happy with, and at a price that I can afford. Thank you, Adam.

Representative was ok. He was very rushed and somewhat not passionate about answering my questions. I was told there was a plethora of service providers in this rural area. It would have been nice for Chase to be a little more respectful during the phone call and not so short and abrupt.

I called Eric ** to enroll and he made the process super efficient, no-nonsense, no waste of time. I highly appreciated that. He answered my questions in a very concise and expedited manner. Gave the information in a much-appreciated condensed form. I chose Select Home Warranty due to their excellent reviews and if there is one thing to say, they made sure to try to reach me to offer their services.

I had such a good experience with the assistance I got from the associate. She was able to answer all my questions and reassured me that my order went through. I was very pleased when the call was over. Things were great and I would recommend SELECT HOME WARRANTY to anyone.

Stay away. They are unreachable, it took 18 days for a tech to show up. Not worth your time or money. Claim denied for a/c unit. Spent over 1200.00 to fix a unit supposedly covered. Horrible customer service. Don't ask questions that aren't covered by their script. Stay away from Select Home. I mailed the CEO. No response at all.... rude customer service.

Horrible experience, I called because some pipes corroded they immediately said it is not covered because is in the garage, they send a technician. I paid the copay and again they said is not covered, I asked why they had send the technician, I was thinking maybe they will fix it, no such thing, then I mentioned my washer and drier are in the garage, they said then they are not covered they will need to be inside the house. And every time I called I had to wait for long periods of time, asked for the supervisor and supposedly they were always in a meeting and wouldn’t return a call. Worst experience ever, I regret so much paying for this scam of home warranty, DO NOT GET IT, you will regret it!!

My experience with the home warranty service was very positive. The agent who assisted me was remarkably fast and efficient. I was able to file three claims without any complications. The short two-minute hold time was impressive, and the entire process, including handling four claims, took just 20 minutes. Overall, I'm pleased with the quick response and the efficient resolution of my requests.

Put in a claim to have duct work repaired. There is a visible hole in the return vent to the all in one unit outside and also a leak in one of the supply lines. The claim was denied stating that they feel I need an upgrade and upgrades are not covered. However, how do you come to that conclusion when my system is only two years old.

Be very aware of signing up for a home warranty with this company. It’s a total scam. I have been paying them monthly for a year and a half as an insurance policy just in case I needed repairs on my home. My sprinkler manifold malfunctioned and started leaking. I have the sprinkler system add on. They keep rattling off the same section code which makes no sense, and you can barely understand the customer service reps. They say there is no landline for their resolution department!! What kind of company doesn’t have a landline for customers to contact the resolution department? I’ll be filing a complaint with the Better Business Bureau and have blocked my payment method for my next billing cycle. What’s the point of having a home warranty if nothing is covered?

The wait time to speak to a live customer service rep, Jonathon, was less than a minute. He was very pleasant and informative taking the time to explain the answers to all my questions and making sure that I had everything I needed. The coverage is exactly what I need and the price is very affordable.

Rama was very nice and very professional on the phone. She told me they would do their best to get a technician to set up an appointment to fix my washing machine. She was very patient and understanding. I'm hoping that it won't take no more than 48 hours to have a technician call me to set up this appointment.

Terrible experience with this company, they took 2 days to get the subcontractor to my malfunctioning AC unit, the sub then determined the problem, but needed approval from Select before he could fix it. That took another 2 days. Select then told the contractor that it is not covered because it is a “lack of maintenance” issue. The unit was tuned up less than 3 months ago and was functioning perfectly until it quit. I’ve had Select less than 1 month (23 days), I paid $400 upfront for coverage and when I tried to cancel my contract they would only refund $250 because they tacked on a cancellation fee of $75 and some other fee. This company is a rip off and I would recommend staying as far away from them as you can get. My previous home warranty always got to me the same day I called, and they only had a $45 dollar service charge vs Select's $60!

I called to inquire about a new home warranty service and had the pleasure of speaking with Mark J. He was exceptionally patient and attentive, making the experience smooth and reassuring. I also appreciated not having to navigate through numerous prompts to reach a real person—definitely a highlight of the call!

Great service so far! I have a had a few claims and have been very happy. I would recommend this for peace of mind. They have been quick to respond to my claims and send out a technician. I have had them for 4 years and highly recommend this to everyone.

Home Select warranty is nothing but a bunch of scammers. They do nothing! To help you when the service is needed. I will NOT be renewing nothing or recommend them to nobody. I will report them to the BBB because that’s not right! My AC unit has not worked properly for 30 days now and I had 2 claims put in for them to have a technician come out to properly diagnose my unit. They keep asking for a service fee to be paid but I have already put money out without resolution.

Biggest mistake ever! This is a horrible company. If the claim isn’t outright denied, then it becomes a chaotic mess trying to get an appointment. Don’t even try to call them - nobody knows anything and nobody can help and they don’t have access to anyone who can. Then, if you cancel, they say ok, but they don’t actually cancel it and keep charging you. Don’t get suckered in by a good deal - it’s NOT worth it.

I checked out prices and recommendations online and with friends. Best coverage and pricing in the home warranty market. I am looking forward to not having crazy repair bills. I am a senior and am glad to have this peace of mind coverage. Sales representative also suggested options for me to have additional savings. I very much appreciated the sales person who took my order.

I was looking for home warranty online and comparing prices with different companies. Barron then gave me a call and spoke with me about what all they offer and which plan was best for us. He was very friendly and knowledgeable. Well spoken and polite. He took care of my needs.

I purchased a warranty from Select Home in Jan 2024. My Air Conditioner was denied repair in July 2024. I purchased 2 new units @ the cost of $12000. Select Home Warranty has offered me $600 for the replacement of 1 unit. I am requesting a second $600 for the second unit. SHW is refusing to reimburse me. I have reviewed the contract, nowhere does it state an additional cost or a second premium is required to cover a second unit. I have not been able to reach anyone who is willing to assist me. I therefore would not recommend this warranty company.

In searching for a home warranty, I found that Select Home Warranty to offer the best rates and lowest service fees available. Actually a third of the cost compared to my old home warranty! Locked in rates, transferrable contract, and 24/365 service calls. My service rep, Connor **, was friendly and knowledgeable, and offered me a fantastic deal. Happy to have found this service for peace of mind for years to come.

My friend Kim ** referred us to Select Home Warranty and I will definitely refer others to this company.

This company is not who they represent their selves to be. They are a scam. I purchased a warranty on my appliances in 2023 and needed repair on a refrigerator in Aug 2024. They lied to me and told me the repair person who came said my refrigerator was not worth fixing and offered me $225 dollars to buy a new refrigerator. Truth is that the part from the repairman was $300 so they didn't want to fix it. When sold the warranty in 2023 I was told by the sales person that "If we can't fix your appliance then we will replace it". When calling the customer service line you can't speak to a manager, the call center just keeps reading their script. You also cannot find any email addresses on the internet except for the one for customer service.

My experience with Joey ** was great. He was very informative and helpful. He was wonderful about looking for discounts for me and advising me of ways that I could save money by purchasing a longer policy but not pushy about it when I said no. My documentation came quickly after I agreed to the policy and was clear and concise. As I have not passed the probationary period yet and have not used the service, I cannot advise on that aspect, only the interaction to get the policy started.

DO NOT BUY! Horrible, horrible, horrible. Worst experience I've ever had with a home warranty company after 40 years of home ownership and home warranties. We bought this when we moved into our new home. What a disaster. Our AC compressor went out in 100-degree Louisiana heat. They gave us the run around for an entire 7 days before saying they would give us $150 toward replacing it. Is this a joke???? They claim it doesn't matter what condition your appliances are in, as they will replace them if they fail. We kept ours in good working order, but you have to show PROOF of 3 years service updates, which we don't have because we haven't owned the house that long. Too bad! We have spent hours talking with this company's employees for the past few days with people halfway around the world who don't speak English. Is this America?? Again, DO NOT BUY THIS.

SCAM SCAM SCAM!!!! They send out unqualified technicians who misdiagnose parts that are not covered under “warranty” intentionally. Read the fine print, they contradict what they claim to cover and get out of every repair through loophole verbiage. This company should not be in business, fraud on the most obvious level!!! BUYER BEWARE!!!

On Friday, July 26, 2024, I called Select Home Warranty to have someone come out and look at my washing machine since the barrel of the washer was bouncing all over the place when on spin cycle. My washer is a Samsung washer that is only 2½ years old and is worth over $1000,00. The rods that needed to be replaced cost $50.00 (where does that make sense???). I am employed by the Fla media and will bring this to the media’s attention. I sincerely believe Select Home Warranty is a SCAM with a BAIT and SWITCH tactic the company uses to get out of repairing the customers’ items.

Our air conditioner was not cooling. Select Home Warranty sent a technician who said it was a Freon leak and no Freon in the air conditioner and wanted to sell us a new unit. It was 100 degrees in my house. We called another company for a second opinion. THERE WAS NO FREON leak and plenty of Freon in the unit. I notified SHW and was told they didn’t cover Freon leaks. Send them documentation from the other company's technician. I did this and they returned my email saying it must have been a Freon problem and they don’t cover that. I sent the diagnostic evaluation as asked and evidently it didn’t matter. I will definitely be looking for another REPUTABLE company.

The worst home warranty service out there. Purchased a policy over a year ago and had two unsuccessful claims. Plumbing claim resulted in an unqualified plumber being sent to my residence. Bosch microwave/convection oven which retailed at $2500.00, they depreciated to $95.00 after 3 years in operation. Totally misrepresented their services. Buyer beware. A totally scam outfit.

I wish I could give 0 Star to Select Home Warranty! Stay away from this company! I bought the SHW (Select Home Warranty) Platinum Care till 2030 in the autumn 2023, because the SHW Sales promised me in emails last autumn that SHW will cover all the parts, labor (including AC) and I just need to pay the service call. The AC stopped working in the beginning of June and I made the claim, the SHW assigned technician to the diagnosis while I was also onsite, it was the Mechanical Failure of the compressor. While SHW changed the contents of the diagnosis report said that was the Electrical Failure and not covered by the warranty. Technician has already sent detailed report that is indicated mechanical failure to SHW, I’ve also forwarded the technician diagnosis report, and hold a 3 parties call (I/SHW/Technician). Both the technician and his report have confirmed that is the mechanical failure not an electrical failure.

We reached out on several occasions to utilize the policy we paid for. There were repeated delays. The company was never able to provide a technician to go out to our property. We were required to provide our own, which we did. When we contacted them with the information that the professional we paid to go out to review the appliances and the furnace and the HVAC system, we were asked for photographs, which we provided multiple times. We were then told that no one could help us because suddenly the appliances that this company was happy to take our money to insure were no longer covered. Or we were offered the absolutely ridiculous quote of $150.00 to replace a dishwasher. Despite numerous requests to speak to a supervisor and the resolutions department, we were denied.

I signed up with their service in December of last year. I called in a claim on a washer. They came out twice and said they couldn’t fix the machine after I waited 2 months. They told me they wouldn’t warranty the washer because it was broken due to not normal wear and tear. When they first came out they said they could repair it. I respected their response and bought a new washer. Now my refrigerator broke. Waited 8 weeks for them to tell me they couldn’t get the parts. They told me they would give me a 150 dollars for the fridge. That is the cost they charged me for two service calls. The fridge cost 2500 to replace. Their customer service department is a joke and you can’t get return phone calls. If you want to be ripped off this is the company for you.

We purchased a 5-year warranty with Select Home Warranty, set to begin on 5/20/2024. On 6/25/2024, a claim was filed regarding an error message on our dishwasher which was not draining. On 7/1/2024, Select sent out a technician from a local repair shop and determined the issue was covered under the warranty policy. The technician ordered the necessary parts. The parts were received on 7/10/2024 and installed on 7/18/2024. On 7/19/2024, Select was informed that the repairs did not correct the issue, the same error code was being displayed and the dishwasher was not draining. Select failed to send out a technician or return any calls until 7/29/2024. On 7/29/2024, a technician was scheduled to visit but did not show up. Select was again asked to send out a technician from a different company, as the one initially provided was not returning calls to us and Select.

This company is impossible to contact on line other than to submit a claim. I submitted a claim concerning a 13-year-old refrigerator in July 2024. I got an answer from them telling me to call... and they supplied a number. I emailed back asking if we could just take care of it by email because I am an 82-year-old widow and don't do well on the phone. I got no response whatsoever on either the claim, or the request for email instead of phone. I did submit another claim several months ago for a microwave and was told it was "too old to fix" (13 years) and they would send me $90 toward a new one.

You will regret wasting your time and money. They will find any reason to reject your claim and hand you off to 20 different representatives that each give a different story. I had a simple claim and called for authorization and they approved it. Then they rejected it asking who I spoke to. Don't they have those records?

Stay away from this company. So many issues I had. I can't wait for my policy to expire. This company is a JOKE. BE AWARE SCAM! I'll give a 0 review if I can, don't ever deserve a one-star. I don't really write reviews, but if you are reading this to decide whether or not to get coverage from this company. DON'T waste your money and time with Select Home Warranty. You'll regret it. Believe me!

If this is your first choice for a home warranty company, run for the hills. I almost had my 3rd heart attack just trying to cancel my policy. I had to close my bank account just to get rid of them. If you cancel they will do everything in their power to make you keep it. I mean everything. By the time I got it cancelled I was so upset I wanted to kick in the wall. Having a warranty is great, but if you find the right one. I am glad I only had to file 2 claims, the first they did send a check but I had to pay for my garbage disposal and pay to have it put in. You know the old adage, it is too old. I then had to buy a new air conditioner because they denied the claim to fix the compressor. I did not want them to replace my AC, just fix it. At the end of the day, I cannot afford to pay for both. So all I can say, is if you want to use this company, you will never be able to cancel it. They were relentless.

Select Home Warranty will do everything to deny any claim. You will waste your monthly payment for what they cover because they don't want to pay out anything. Its a monthly payment, BUT if cancel they charge $75 to cancel? If you buy a home with older units like Central Air or Furnace and get their package they won't replace or repair anything if it goes out in 2 years down the road because their clause asks for 3 yrs of service checkups. Their customer service is out of country, can hardly understand them, their call in line is burdensome, don't understand the real issue and callbacks and requests for more info is a joke, you do all their work!. EXAMPLE: called for repair they said they would get a technician out (it was the AC unit) hot all summer...waited for two days, get an email saying, "We can't find anyone," so I was to go get a technician...It was hot...No technicians available for about two weeks.

This company needs to be investigated for improper practices. They are quick to take your money and you’ll feel like you’re getting a great deal. What they don’t tell you is their “contractors” all have terrible ratings. I’ve had contractors just not show up and Select doesn’t care. I’ve told them I don’t want to be assigned those companies again yet they will be assigned as the first company again. I legitimately think this company is a scam. Please investigate this company before they continue to rip off customers.

Your service is extremely disappointing! I've been dealing with a broken washing machine for almost a month now. After the second technician came to my house (the first one lost my information), I was told that the cost to repair it exceeds the value of the washer. What's the point of having a warranty service if they can't actually help? I paid $65 just to have a technician tell me it can't be fixed, and now they're only offering $175 to replace it. There's no way I can buy a new washer for $175. Thanks for nothing! I will be canceling my five-year contract and moving to another warranty company, one that can actually help.

My experience with Select Home Warranty has been anywhere from exasperating to stressful to anger producing. I paid in advance for three years and stayed for seven months. I just canceled today and am to receive a refund for less than half of that payment - in 4-6 week!. They pride themselves on their low co-payments but, you need to read the fine print on their contract. They DO NOT pay for any installation costs! I missed this in the contract because it was buried in between many other things they don't pay for. Seems to be it should have been its own line item! As a result, it covers very little of the cost of a truly broken item.

I purchased Select Home Warranty last year. In the last 12 months I have submitted 3 claims to this company and all the results have been “regular maintenance” OR “the leak is not within the dwelling.” They send out awful technicians who don’t do their due diligence. They return the findings back to the company without even trying to diagnose the problem and then of course select home warranty rejects the claim. The plumber said my leak was under my house, I called and got a second option after Select said they wouldn’t pay and wouldn’t you know it was literally in the kitchen cabinet under the sink. So $1100 out of pocket dollars later I learned to just save the money I would use purchasing a home warranty and put that towards my next catastrophe. This company is the absolute worst, they have awful customer service and the technician companies they send out are sub par. Just save your time and money.

Select Home Warranty is a scam. First, they have wrong address on my account since the very start of this contract (April 2024). I've asked them to update this at least 5 times and all I get is, "We've escalated it and it should be changed in a few days." Second, you never see any details from the technician who comes out for the claim. This last claim I entered twice before I got a response from Select Home Warranty. The technician came, looked at the claim, took a few notes and left. I had to call him and Select Home Warranty 2 days later to find out the status of my claim. I finally get an email back stating my appliance can't be fixed and they will pay-out $125 after I submit a receipt for the replacement and installation.

We signed on with Select Home Warranty in August of 2023. We have since then tried 3 different times to have a tech come to our home. They have given us fake companies. The phone numbers do not work for the companies provided, the addresses for the companies are either an empty lot or they do not even have a business address. The phone numbers for these companies are fake, one says to text only and the other rings and goes nowhere not even a voicemail. In addition, they will tell you the technicians in your area are “tied up” and cannot service you. We were told to find our own people but after finding out they too are terrible with paying claims we avoided that as we know our tech would never get paid. I’d also make note that they have had multiple lawsuits since 2020 and they have not paid any of their judgments.

When my oven had issues with pre heating I filed a claim. They sent a technician out promptly and I paid him my 75.00 deductible. He submitted to Select his recommendation. Select approved the part but not the labor. This is when their technician ghosted me. We waited over a month contacting both the technician and Select weekly for updates. Finally Select offered me 300.00 (cost of the part). They would not reimburse me the deductible nor make any other concession. Considering I was without an oven for over a month I was not impressed with their customer service.