Select Home Warranty Reviews

I had home warranty policy from Select Home Warranty, and I recently requested a service to check on my home air conditioning. I was scheduled with a technician who seems to be an independent contractor. He scheduled a visit, but two days before the visit, he called and told me that he can come earlier if I pay in cash. Since I didn’t have cash with me that day, he refused to come. He came few days later and asked me to pay upfront to look at the issue. After discussing the issue with Select Home, the technician told me that the warranty doesn’t cover some aspect of the work, but he didn’t do anything else. The worst part is that I didn’t get any support from the customer service.

We got a contract with Select Home Warranty for 7 years. But after 1st year things got out of control. We had a Heater problem, we paid our $65 deductible and we had to pay the parts, $700. Another incident, we told them our plumbing is backing out in the house, we need somebody urgent. We waited 7 days for someone to show up, but by then we fix it ourselves. We had AC problem, they said that they only cover one AC unit. Another incident, we had our ceiling damage and we ask for a plumber urgent, they said that they are very busy, to go on our own and then send them the claim. I sent pictures, the invoice and at the end they said they didn't authorized it. I wouldn't recommend dealing with them. All the calls go to India and they just send you from one area to another and ask for so much info and nothing gets resolved at the end.

If I could give negative stars, I would. DO NOT RECOMMEND. They are a lobster trap - easy to get in, impossible to get out. Super nice reps to sign up, terrible reps and service if you ever have to file and follow-up on a claim. Signed up in May 2023. Hot water heater died in February 2024, and it took them more than 3 weeks to find a contractor to come look at it. The first contractor repeatedly did no-call-no-shows and would lose my case in their system.

This company is a total scam. Thousands of negative reviews should alert you to stay away. Check out Better Business Bureau (BBB) on them.. I have dealt with them several times and each time they scammed me. They find multiple ways to decline your claim. Once our refrigerator ice maker broke. They told me the warranty does not cover the ice maker. Charged me additional $120 to cover the repair. Another the oven in our GE microwave/oven needed a board replacement. They told me the oven is worth $150 now and not worth fixing. So, they gave me $150 and said do whatever you like. I paid out of pocket to fix the oven. A two months later the microwave broke and it was not covered because they had already paid $150 for the price of the unit.

This is by far the worst home warranty company I've ever dealt with. Have their top of the line plan, with roof coverage. They are telling me that they only cover the roof over ROOMS of the house! The garage is pouring water when it rains but that's not covered! Don't waste your time with this company, too many legit good ones to choose from! They replied to my claim by telling me that plumbing isn't covered outside the home....it's a roof leak, and there is zero plumbing involved! Even called to verify they were understanding, no matter... Roof has to be over a room.

Let's say what they tell you on phone while selling you the policy is way different on what you get when you submit a claim. Will give you couple of examples. 1) When I signed up for their policy, their rep mentioned that they will fix it (NO QUESTIONS Asked) as long as it is after the "waiting period" of 30 days and you pay the service call (Total Lies). 2) I had their policy for almost a year with no claims. Air condition blowing warm air, called and scheduled appointment, technician shows up hours late (after I made multiple calls to see where he is at). 3) He diagnosed the air condition and mention need Freon and capacitor but he can't replace it since need SHW approvals and he will submit report today for approvals. 4) Took me approx. 7-10 calls and week in delay getting the report. And here comes the fun.

Wouldn't recommend to my worst enemy. Our plumbing stopped up and sewage started backing up into our basement. They left us high and dry in an uninhabitable home. I'm 9 months pregnant and living in a hotel at my own expense because they decided to wait a few days to send someone out - as if plumbers with weekend hours don't exist. I could go into labor any day now and have no home to return to with a newborn because it's flooded with literal crap and this company won't help us. If you value your health or your children's lives, don't ever give this company a dime. They'll leave you to pee in your backyard like a dog and shower with your garden hose rather than send someone on a weekend.

Select Home Warranty is great until you put your first claim and then you find out their sevice is a joke, actually there is no service, you almost have to pay for all the repair cost on top of a flat claim fee. I found this out after paying them for 18 months with not even one service claim and when after 18 months, I put my first claim (and it was for a very simple and cheap repair) they told me they just pay for parts (that was less than $ 10 and I have to pay for labor cost $175).

Select Home Warranty operates on the model of taking your money while providing as little value as possible. They will attempt to get out of every repair, they will use cheap, unresponsive contractors, their staff is trained to try and keep you locked into your policy, and they will back it all up with offshore support. I've had a policy for 4+ years and I can't think of any claims that either weren't flat-out denied or weren't a complete struggle.

I was able to resolve this with the company and they paid out the $500 listed in the policy document.

Worst home warranty company ever. It took them over a week to review the claim for a new pool pump. Now my pool is green and they are only covering $400 of the repairs which will take them 30 days to issue.

Select Home Warranty either cannot get a technician out to you or denies the claim. I have had the plan for several years (paid in full; which was a mistake). During the past few years, I have had five claims, which resulted in two technician no shows, two denials, and one resolution where I had to pay more than my contracted service fee for the repair. Customer Service staff is very polite and apologetic; however, they do not resolve the issues. They “will try to call the technician” when they do not show up for an appointment but usually, “cannot reach them.” Not surprising, I couldn’t either. You are then told they will get another technician; which doesn’t happen.

Since March I have a claim that was described by the tech on site. Select changed his wording so they would not have to pay. Then I had a dishwasher claim and the tech explained the issue so Select has stated it will not pay for labor. Only parts. Now I have claim for my dishwasher and it has been 2 weeks and no has called me about anyone coming out to check it. I have read their contract and nowhere does it state labor is or not covered. The AC unit I can’t find anywhere in contract that the expansion valve is or not covered. I have called numerous times and was promised things like the labor would be covered for the washer. I have tried to cancel but they won’t cancel. Even the contract says I could. They can never speak English putting us in such a position that is not acceptable. DO NOT DO business with these crooks. STAY AWAY.

Select Home Warranty does not cover most of the equipment nor emergency. The policy document is creatively written to avoid most of the costs when one submits a claim. The policy covers some electrical parts which are low cost and rest fix and equipment is to be paid by the customers. My neighbors and friends have better experience with American Shield Home Warranty OR I would prefer local contractors or direct support from suppliers such as PSEG.

Very very upset!!!! I have called over and over and over again for my shower issue and all I get is runarounds. I’m not a basketball. I’m not satisfied with the customer service. I can’t even talk to a supervisor. They won’t do anything other than say they will "escalate". 2 weeks now. They keep saying they will escalate!!! Is this what I’m paying for? To just have to spend my time calling and calling and get no help?

Poor customer service. They don't care for the customer and are all outsourced. They sent a roof contractor to my house that was afraid of heights and wouldn't get on the roof. Looked like he was on some kind of substance. That is the quality of the contractors they get for you. And they only give you bare minimum to replace many items. And be ready to wait 3-5 days for an HVAC Tech to come out if it fails in the summer. And you better have 3 years of "annual inspections" or you will get little to no reimbursement. READ ALL THE SMALL PRINT. You might break even if lucky but with lots of headache. Not recommended at all.

I paid over $2000 for a home warranty with Select Home Warranty. My washer broke, they sent a tech out who tried to repair it. He came out several times and was not able to repair it due to parts no longer available. Select told me there was nothing they could do because the washer was too old and parts are no longer available. They said there was no value to it so I had to buy a new washing machine after 3 weeks of arguing with them about it. Then a year later my hvac broke and they said they would not replace it because it was a Freon issue and they don’t cover that. The motor also burned up and I have to pay out of pocket almost $7000 for a new hvac. This warranty is a joke and a waste of money.

Horrible service! I paid for a Platinum plan with additional options. When I called about a leak somewhere in my pool, without even a service visit I got an email saying it was determined that I had a leak in my equipment and I wasn't covered. The email then said "The next step would be to contact the technician assigned to complete the repair." but no information on who that was! Then it said "Should you have any questions please call 855-267-3532 prompt 5." Well there is no option to choose prompt 5! Okay, so I try to speak to a representative and there's a minimum 10 minute wait so I called later and the same message but I was given an option to keep my place in line and receive a call back. Well six hours later and no call back. The quality of service is shameful from no visit to wrong information to no return call!!!

Select Warranty is a scam. Don't be fooled by their ads. Our oven went out and the control panel was warped and hard to read. Plus the knobs popped off. They did not respond to our claim at first. Then told me they would not send out a serviceman and that I should hire my own but that I must get their approval before he could do any repairs. I filed my claim on May 17. After requesting more and more information, estimated cost of repair, diagnoses, and pictures, they denied my claim today June 25 - more than a month later. Again, don't waste your money or your time dealing with them. Their motto must be delay, delay, delay, then deny. I have filed previous claims and the response was equally completely unsatisfactory as well.

After speaking with the sales rep on the phone we decided to go with Select Home Warranty. The salesman promises the world only to have a lot of what they said to be more on the shady side. This is covered that is covered it can be replaced if broken. Only to find out it is not the whole truth. Buyer beware. A repair even has it limitations with this so-called warranty.

They refused to help me with a broken furnace and they refuse to help me with the broken microwave. Select Home Warranty it's a complete scam of fraud and corrupt. You can't understand the people on the phone and they give you the runaround. It is disgusting and appalling. They're so wicked.

Called to report a 5/20 Washer, Tech called and never showed up. Call #Warranty to let them know what happened. They reached out to Tech gave excuses rescheduled and the tech never showed. I called the warranty company again they wanted to contact the same company. I asked him for another company. They still did not refer me to another company and still gave me the same company I was willing to work with them and he still didn’t show up again! I called Select Home Warranty company again to let them know that the product was not fixed. The tech never came out. For the fourth time. Now it is three weeks later nothing has been done. The tech never showed up. The Warranty company was still saying the same thing to work with this company and they have no control over their service providers. They still didn’t give me another provider. They’re still wanted me to work with the same RC home maintenance company..

Would give a zero star if I could. Only stayed with this company 6 months. Had a minor repair and they were supposed to pay but didn’t. They have very bad customer service and they don’t do what they say.

I have a Home Warranty of America plan. When I attempt to submit a claim on the phone I am left faced with automatic selections that do not have an option to contact a human. After several attempts the voice prompts became frustrating.

I would leave zero stars if I could. Having SHW is like having no insurance at all. Every time I have a claim these guys find a way to slither out of it. Everyone I talk to is in India and I can barely understand them. Don't waste your money!

We purchased what we thought was an excellent home warranty for 5 years due to the great discount for multiple years. ($1655 for 5 yr). We had a claim for our refrigerator and we were told, "We will not replace it but give you $250 for a new one during the 2nd year of the warranty," we refused and bought a new refrigerator. The 3rd year this year our septic tank pump went out. After 48hrs Select sent a Contractor (nice guy but not a plumber) who is a licensed contractor for roofing not plumbing to come and take pictures of the septic pump. He came with his cellphone only with no tools or experience to remove the lid and pipes. He could not take the picture because he didn’t know how to remove the pipes to get to the pump.

Pathetic company policy and service. Don’t fall into their trap of “cheapest fee”.. with cheapest claim fee you get cheapest resolution. 1. For dishwasher fox they gave me 95$. With 65$ service fee that’s 30$??? 2. For Kitchenaid refrigerator fox they gave me 155$. So with 65$ service fee that's like getting 80$ for 5k$ fridge replacement??? How???

I was lied to and they completely fraudulently misrepresented their terms. Stated can cancel at anytime and only terms of cancellation are days on plan minus $75.00 service fee. This was a lie. Can only cancel 30 days after purchase, and if any service fee is deducted. The service was horrific. Took about a month for a technician to come out. Worthy to not in this year alone there are over 1900 complaints filed by the better business bureau against Select Home Warranty. What I have learned for many their experience is select when something broke down they provided excuses to not fix the appliance. When I complained they stated the contract which is in direct opposition to what I was told by the salesperson in signing up. so anyone who complains is told the contract gives them permission to defraud the customer.

I had one issue which was my pool pump went out. They set me up with a company, but it would have been weeks before they could get the problem fixed. Weeks without a pump in the summer which also happened to be during my son's 5th birthday pool party would not work. Especially in Phoenix the pool would have turned green with algae by then.

Biggest scam of a company. They don’t provide you with a technician that they are supposed to, they kept giving me a run around until I went ahead and got one myself, and after you get one and get the estimate approved by them, they tell you the serviced was not approved and they won’t pay. Please save your money and the hassle.

A little part of My built in Wolf Microwave was broken, Select Home Warranty required me prove of replacement which is over 2k and send me a check of $95 instead of send someone to replace the part. Select Home warranty NEVER pay, this is my 3rd times making a claim and never get pay. They always have some ridiculous nonsense reason not to pay and people who answer the phone have super strong accent, I need them repeat many times in order for me to understand what they saying. I get stuck because I paid 7 year service in full. ***STAY AWAY FROM THIS COMPANY***

Stay far away from this company. They advertise as one of the best warranty in USA but it’s all fake. My hot water tank stopped working on 6/1/24. They told me they will send a technician out to look at it. A week go by and no one showed up then they told me I can go ahead and get my own technician. I called three company. They came out, give me an estimate. From $4100-4600 to replace both tanks. I sent them the estimate. And the end of the following day they send me email saying they will only cover $200.

I had a leak under my kitchen sink. I submitted a claim but it was on a Friday so it took until Monday to get a plumber out. They quickly saw the problem and left to get new washers. I received a call back from them saying Select would not cover their labor. I was left with open pipes and an unusable kitchen sink. I called Select and had to wait over 15 minutes to get a live person. She talked so fast and her English was not understandable. But I gleamed that they only cover the diagnosis and parts. Mind you I already paid the plumber $75. Now I have to pay $175 more just to be able to use my kitchen sink. What a rip off!! Would never recommend Select.

After going through good reviews and recommendations, we opted for SELECT Home Warranty recently. However, it failed to deliver the expectations of timely response and attention for the AC repair Claim. It's almost 6+ weeks and we are still not getting proper resolution and ETA. Considering TEXAS heat, it is very difficult to manage during the hot summer days without AC. Being one of the largest Home warranty company SELECT is not able to get the part replacement and not able to provide timely updates.

I submit a claim on 5/21/24 about bathtub faucet broken. They sent a plumber with inactive CA License to me. I request a Licensed Plumber for safety reason. I didn't heard any information in a week. I had to call them, they said they will give me a response in 1-2 business day. Does that mean they don't have qualified plumber? Three weeks passed, my claim doesn't solved.

This company is a scam and their plans are fraudulent. I paid for the top plan and when my air conditioning broke down, which was the capacitor and compressor which is covered in their plans. They keep denying coverage not to mention all calls, go to India. Not the United States. This company's Is bonkers and employees should be put in prison. My next step is to contact the Better Business Bureau and find out if they offer legal. So I can shoot them not only for the plan that I paid for but also.

Do not use. I did a great amount of research before choosing Select. Unfortunately, it seems they have stacked many false reviews that are misleading to their clients. I have multiple properties, all with their own Select Home Warranty profile. With each call I make across all property claims, they find reasons to dismiss my issues. My most recent issue is a claim from Feb that was approved for a $500 payment from Select. 5 months later, they kept escalating the case to get me the funds that were approved by them through the policy for the job completed and paid for. Your money is better spent somewhere else. Your time is even better spent on anything else. Do not take this path!

7-year-old refrigerator that originally cost $3500. They are only giving us $225 to replace the refrigerator or repair the ice maker. You have a $100 deductible and that is with their premium plan. So you pay $100 to the repair guy to find out the cost, you pay $50-100 to remove the fridge and they only give you $225. So at the end of the day you only get $25. If you read the fine print they only give you up to $500 to replace a lot of the appliances and that $500 depreciates for every year. But they don’t tell you that when you buy the plan. Even the repair guy said to avoid Select.

Do not use this company. It's legal theft. They'll take your monthly fee but then when it's time to pay a claim, they don't pay. Everytime I tried to get a claim done thinking they'd change, same thing. Poor service. The technicians they send out are thieves too.

I have had Select for a few years now and every time I need to use my warranty it's like jumping through hoops. My air has been out since June 2nd, put in the claim on June 3rd, with no resolution,,, the technician came out on the 7th, went in the attic diagnosed and took pictures....do you know Select sent me an email asking for pictures. I said what pay the 75.00 Service Fee for if the the tech who dx it took pictures and did not send to them. I have called everyday 2- 3 times on some days, diff answer everytime. Bad Part About all this Is CONSUMERS are the ones Suffering when we need to get something done that we pay years and use but we have to it's a pain to get it done.

When I purchased the plan, I was told that all major appliances as well as the electrical and plumbing systems were covered. About 11 months after I purchased the plan, I filed a claim due to a crack in one of my drain pipes. The claim was denied.

From start to finish I hated dealing with SHW. First, they input my address incorrectly. It took weeks for anyone to fix it. We attempted 2 different claims which they somehow made into 3 to get more $$$ out of us. All claims were denied - there’s always a loophole. I finally had enough and called to cancel — I kid you not, I spent over half an hour on the phone being redirected then when finally connected to the “right department”, after trying to be convinced already to stay, the person I dealt with held me hostage FOREVER to continue to “convince” me to stay. He even had the nerve to mention my baby and “would I want him in the house if something went wrong”….what?! Every time I said no, this person harassed me relentlessly. I was kind the entire time but finally snapped when he tried to tell me there was a cancelation fee. Don’t bother asking for a supervisor, they’re apparently doubling as the “escalations department” too, so everyone’s a supervisor! Such a ridiculous experience, stay far far away.

Select bent itself into a pretzel to not cover my AC unit failure. I filed a claim. I paid the $75 and a tech came out and told me the evaporator coil on my system needed to be replaced. After 3 days in the Texas heat. I received an email. The email declined my claim. I thought surely this was a mistake and called follow up. The rep told me my claim was denied because of a Freon leak and they don’t cover Freon. I said well the failed part caused the leak, not the freon. After 15 minutes of apologies, she said she could help me, but couldn’t help me. So I asked to speak to supervisor. Surprise, the supervisor said the same thing. Because the Freon leaked - the part wasn’t covered. Circular logic at its best.

This is the most frustrating company I have ever dealt with. After having tried for weeks to get them to resolve my plumbing issue. I am now having to get a lawyer involved because they refuse to answer my emails, call me, or refund my money. Who wants to not be able to use their toilet for a month?

I had a contract with Select Home Warranty. Their response time was horrible and they failed to support our needed repairs on 4 of 5 claims we submitted. Make sure you read the fine print of any contract with them as they have many excuses.

This company is a SCAM. Nothing but con artists. They have a reputation for cancelling coverage and denying claims. You have been warned by a Real Estate Broker who has 30 years of experience working with Home Warranty Companies. They are cheap because they are a bait and switch. The online reviews are SCRUBBED and positive reviews are paid for. You know when WIlliam Shatner is promoting them it goes to prove WS is broke and desperate. Just as this company is desperately seeking to scam you out of your money. I have filed with the BBB which does nothing other than facilitate a platform for the company to LIE. I now know how these reviews work. You can't trust them and you must dig very hard to find NON promoted reviews that are bought and paid for.

Select Home Warranty has been the worst home warranty company I have ever worked with. I have been in property management and real estate since 2006. I have worked with several different home warranty companies and this is by far the worst experience. Steer clear of this company.

I feel like I got scammed after my first claim. I will update this review and provide additional information and details about my experience (declining service, multiple weeks of lack of information, not accessing submitted files, etc.) soon. If you are in the market and looking for home warranty, DO NOT CHOOSE THIS company.

Select Home Warranty Company is the 2nd WORST Warranty company ever! We finally canceled and if though it's time for our renewal they CHARGED US A $75 CANCELATION FEE!! This company isn't worth the monthly payment. In the past they sent out the ONLY technician they had to fix our oven. The man came out, I paid the service charge and the guy took a wire brush to a coil and called it good. I ended up buying a toaster oven. We had a ac system fail and they couldn't contact any technicians after they told me they would send the claim to the escalation department because of my disability and needing air as soon as possible. I finally had to call the Warranty company and ask for the names of the technicians they were trying to get. I then called myself!! I had to do the warranty company's job. They only had 2 that would work with this Warranty company and the one that came out... shady shady!!

Select Home Warranty is the worst home warranty program that I’ve dealt with. Their customer service is truly terrible. I was made to find and pay for my own technician to come out and write a diagnostic report which I then had to submit to SHW. (I was not reimbursed for this report.) The claim was then denied, stating that they do not cover leaks for water heaters. The report clearly stated that there was not a leak, the report was reviewed incorrectly. After more back and forth with their delightful customer service, they admitted their mistake and said they would reimburse me $175 dollars for the replacement of my water heater as that was the determined depreciated value of the unit. Why have a warranty?

I just submitted my first claim and the contractor assigned to deal with issue didn’t show up, signed an invoice that stated, “No Answer” and didn’t respond when I contacted them. SHW didn’t help either. Customer Service said I’d need to wait and see if Sears shows up to complete the repair even though the ticket was closed. Disappointed I made this purchase.

I think this company is the biggest scam. I contacted them the first time for my 9 year old Thermador stove as the spark module was not working for 3 burners (Claim #: **). The repair guy came in after 1 week, checked and told me that he needs to order some spark modules. Next thing I see an e-mail from Select Home Warranty offering me $150 for fixing the stuff my self. I am surprised and baffled with this e-mail. Just to get the technician, I paid $75. I called several times and want to talk to the manager and no one called back. Now I need my money back and they are giving me the run around. I strongly recommend not to deal with them.

You guys are the worst home warranty company on planet Earth. My wife and I brought our home in November 2022 and we purchased your service to give us peace of mind because the reviews seem good. It is 2 years in on a 5 year plan and this is the first time we are using your service because our refrigerator went out. We called the company you gave us to set up an appointment to get this fixed and they gave us an appointment a week out. We lost hundreds and hundreds of dollars of food and have medication that also need to be refrigerated. Not only did we lose massive amount of food we been living out of a cooler for the last week buying ice every day.

Buyer BEWARE! This warranty company is a SCAM! We needed a water heater replaced due to a leak, and igniter not staying lit. After having a tech come out and paying the service fee, the charge to replace was $2300. All acceptable and expected. What wasn't acceptable or expected is the $180 Select Home Warranty is giving me to help pay for it. Not only that, but they seem to keep misplacing my emails with the invoice attached, delaying any compensation. So basically, if you have an item break on you, you will only get, what they claim, is the market value of the broken item. If your water heater is 15 years old, and needs to be replaced, you will get the market value for a 15 year old water heater. Look elsewhere for home warranty coverage.

I purchased two Platinum coverage plans for both my homes. I placed a service request for a failed system fan in the home on may 19, 24, and today June1, 24 I am still without AC. I paid the $75 service fee as required by contract (added phone), but no follow up or concern. Beware of this company. Very disappointed.

Select Home Warranty is the worst company I have ever dealt with. Customer service is outside US and difficult to understand. Butchered my email address 3 times, never received copy of policy by mail or email. 2 claims were never resolved in 2023 due to SHW not being able to find contractors to do the work!!!! Another claim denied because customer service misunderstood the repair need. I went with another company with all operations based in US including customer service. Do not employ Select Home Warranty for your home repair needs.

Don't buy it. Our claim was denied twice. First it was denied because they said it was a slab leak. Then when the plumber showed them it was a wall leak they denied it again still stating it was a slab leak. I was on the phone with them for five weeks. Each time they would say they are going to review it and get back with me. They never got back with me. I would call each week and get the same response. Then they wanted to charge me $75 to cancel. I have turned them in the BBB.

Read any contract they offer you thoroughly. There are limits to the coverages and coverage does not include labor, you will pay that out of pocket. In addition, in my experience they don't use licensed contractors, rather a handyman.

They are scam. They auger code good promise when I purchase warranty from them. They discontinued the premium if you buy more years in advance. I purchased 6 years contract. My first claim was 2 years later. They said no company available for my electric issue and asked me to hire my own and pay him direct and they will reimburse. Waited over 2 weeks and they keep forget why I call. Be aware. They sound not based in America. You call day and night, they are good in responding. But not good in their promises.

Updated on 06/19/2024: 5/30/2024 update: Got a call today from James ** at their executive customer relation department who doesn't seem to have read my complaint and it's obvious to me that he has an attitude. He started to raise his voice to me during the call, I had to ask him to calm down a couple of times; he kept asking me to show proof in his high voice, which by the way, his company failed to send. Unbelievable!

RUN - The first report was back in March, 2023. The oven doesn't heat. Select Home Warranty has sent 3 different technicians out to look at my stove. First technician declined the ticket (paid my service fee of $175). Second technician came out, did not submit a report. Third technician came out, diagnosed the problem - located the necessary part. Select home warranty agreed to pay $234 toward the part, but wanted me to pay the labor costs of $325. When I called to check the status (after agreeing to pay labor) the technician informed me Select Home Warranty had re-assigned to yet another technician ((making this the 4th) and he wouldn't be doing the work.

This is a joke. I wish they let you post actual reviews on their website because their service is terrible. Call center is outsourced in India so you can barely understand those you submit a claim to. I have submitted 2 claims and it has not been covered with a $65 service fee for someone to just come out and look at the issue. One issue was just a leaking pipe under my bathtub that would need to be replaced. I thought for sure it would be covered but my claim was denied because "it was outside my house" when it is right under the bathtub and when I tried to cancel they made it even more difficult to cancel my account with them. They said "trust us, we promise we will do better next time. You can pay out of pocket to fix the repair and we will cover the fixed part with our claim if it ever breaks again"

Will not recommend. For AC Cooling. I filed a claim 3 days ago and followed up 4 times. No response and they say still finding the technician. I will not recommend this home warranty as they just chase only for sales and not up to customer satisfactory work.

BUYER BEWARE! THIS COMPANY IS A SCAM! I do a lot of reviews. If you've never read any of my reviews or taken any of my advice, this is the one to read this is the advice to take. This company is an absolute scam and a fraud! I paid for a four-year warranty in advance and was never reimbursed for a single claim. It didn't make any difference if it was small, medium, or large... There is a section somewhere in the contract that will tell you they don't reimburse for your specific problem. They were never able to send a technician out requesting me to find my own and get approval, which I did every single time. Even after getting the approval to have the work done they refused to reimburse. It's an endless loop of non-english speaking, unempathetic people.

Absolute worst company to work with. Jake ** was helpful when selling me a plan, quickly realized they didn’t service my area, wanted me to pay for contractors out of pocket then try and get reimbursed. Nobody in customer service speaks English, still fighting two months to get my refund - most corrupt home warranty company ever. Don’t USE them.

I opened a policy with Select Home Warranty after my first problem in my house; they did not fix my appliances. Many times, you have things go wrong in your home and they don't come in singles but in doubles, and sometimes even more. This is one of those things my dishwasher broke, and my dryer also stated making weird noises so I call Select Home Warranty and they answer in the Philippines, and first they said they were going to look for a technician, which took about two weeks, before they send me an Email and told me to look for a technician on my own which I did I called many techs and everybody told me to call someone else.

For starters this company posts fake positive reviews to boost their ratings all the reviews about having a great time speaking with a rep and not talking about an actual claim are fake. I had 2 claims with this company and both times they denied the claim. When you actually read the fine print of the policy you will find that they don’t actually cover ANYTHING. Beware.

My a/c stopped cooling. I called Select to file a claim. I called on May 17, no one came out until 5/20. The tech found out the coil needed replacing and was causing Freon to leak. He made select aware of the problem. Select denied my claim. Stated they don't cover Freon leaks. I tried to reason with them and make them realize that the tech said the coil was the cause of the Freon leak and needed replacing but the only answer I got was that the policy does not cover Freon leaks. They refused to acknowledge that the coil needed replacing and that would stop the leak. They told me that my claim was denied because they don't cover Freon leaks. Refused to acknowledge the big picture.

Run don't walk away from this company. They are basically a company that takes your money with noting returned to you as in a service. Customer service Reps are a joke, they read the same script each time you speak with them, if you can actually understand what that are saying. Company has someone answer the phone 24/7, but no service dispatch during the weekend hours, so good luck and hold you emergencies for business hours only. Claims are constantly denied and found to be not covered under the TERMS of the policy. When refunds requested they attempt to persuade you to stay with them, by offering trivial extras to remain on their hook. Should you decide not to accept their worthless offers and insist on canceling your policy, the so-called supervisor mutters the words I will cancel it and then hangs up the phone without stating how and when, or if a refund will be processed.

Select Home Warranty is a SCAM. They hired another company called Gennaro's Plumbing to diagnosed my water heater. The company did not do anything to fix my issue. Gennaro never return my phone calls or email. I took a day off work and no call, no show. Select makes their money by promising you things they can't deliver. It took me one hour and half just to cancel my policy. At Walmart, I can do it in less than 5 minutes. Select is quick to take my money but very slow to return it. They deducted fees for my diagnosis (still no fixing). The call center in India are poorly trained and read off a script. I have to repeat my refund requests like to 3 other people including the manager. Select and its scam company Gennaro should be reported to BBB. I am a disabled veteran and should not be treated in such a way. I give Select a ZERO or Negative Star!

After 15 days of email promises, they would have a repair person come to the house, I received an email that told me to find a service technician. Within hours, I had a person setting up an appointment to look at my stove. Bottom line... they came and fixed the stove. Every one of the technicians I called explained to me that they wouldn't work with a Select warranty.

We called Select Home Warranty for our property. We were surprised to get quick quote and best service. Mr. Chase ** was very courteous and professional. He took time to explain everything and gave us the best price. We would recommend Select Home Warranty any time. Great service and Great price with best coverage.

I called SHW & spoke w/ Natalie (NJ office) 05/16/24 inquiring about my refund.

I just had my first claim with Select and it will be my last. My dishwasher broke and they offered me a measly $175 to replace it. They base their coverage on the age of the appliances. This one was maybe 7 or 8 years old. When I was with another company they either fixed or replaced my appliances no matter the age. Buyer beware. Their prices are cheap for a reason.

Spoke with Daniel **. He was friendly and helpful. He answered every concern I had and made all available offers and discounts available. He was clear and concise in outlining everything that is covered. I was glad to hear the coverage include all of my major systems including the HVAC, water heater, even ceiling fans! Overall a pleasant experience. Thank you Daniel!

Good so far from initial quote to order. He did immediately match the monthly price to a 5 year contract and offered 6th year for free. Beyond this I have not seen their customer service to provide more feedback on the claim process. Whatever inclusions were available have been added except a small gap in additional coverages. Thanks. Sri Ram

If zero stars were an option, that is what I would have selected. I cannot stress enough how utterly disappointing my experience with Select Home Warranty has been. Their service is nothing short of abysmal, characterized by a complete lack of follow-through and ZERO accountability. It took me over a week of relentless daily calls just to receive a meager update on a claim I had filed. And what did I get for my persistence? A feeble excuse about a technician not providing a part number. This level of incompetence is simply unacceptable. My AC is STILL NOT FIXED NOR WILL THEY PROVIDE AN ETA. In an age where customer service should be a top priority, Select Home Warranty falls miserably short. Their inability to handle even the most basic tasks reflects a systemic issue within the organization. Save yourself the frustration and steer clear of this home warranty plan. Trust me, you'll thank yourself in the long run.

Ok I have been with them for 3 months. I have used them 2 times, 1st electrical they couldn't find it tech. Tried to steal 2 high $ breakers, I fixed in 5 min, no refund. 2nd time leaking pipe, it will take 1 week to review the coverage. Both technician were in old, beat up vehicles and had to use my tools to look at it and couldn't find the problem. I had to get the water leak fix myself. They will stall or denied every claim. They get worst HWC I have ever used. Please spread the word, do not use SHW!!!

Chase was sincere to help me save premium and took time to explain of the policy available at the lowest cost. I appreciate the discounts he offered to best suit my need. I find Chase was genuine and truthful in all the offers he presented to me and easy to work with.

I have only had a home warranty policy with Select Home Warranty for a little over one month. Unlike other home warranty companies, Select Home Warranty responds quickly to phone calls and service requests. Their representatives seem genuinely interested to want to help resolve issues. Other home warranty companies take extended periods of time to contact by phone. Economically speaking, the 5 year policy seems to be a good value.

They are terrible. Only cover the depreciated value of item needing replacement. Portal is USELESS. Promised they had a ton of contractors but had to find my own. I cancelled. Even that was a difficult process.

I had to make 4 phone calls before getting Velma who has hopefully helped get my washer repaired. The first repair man came three days later. That was Tuesday, May 7. He said he would order the part and be back Saturday, May 11 to install. I haven’t seen or heard from him since. I called on Tuesday and today to get someone to call the repair man and get him moving. The girl yesterday told me she would call me back in two hours last night. She never called. I called again today and finally got someone to get things rolling. I am still waiting on a repair man so I am basically starting over. Today I am satisfied with progress but I am still pissed at the overall picture. It takes too long for you guys to get things done. I had a problem with my refrigerator several months ago. That repair guy did not know what he was doing, he left saying everything was fine but I still have problems with it.

I've had issues in the past with getting claims taken care of via their online portal. This may have been due to my call blocker, but in my most recent experience, they jumped in and handled my claim fairly quickly. It feels like this was worth the initial cost. Overall, I have had a decent experience with Select Home Warranty Services.

I purchased a Select Home Warranty on 5/14/2024. The sales person was easy to understand. He was not pushy nor did he try "to sell" me anything. He answered all my questions completely without being evasive or trying to skirt my questions.

I talked with Jake ** and he gave me options to not only get my price lowered (one of which a senior discount) but he gave me several different options for payment -- monthly, yearly, or for three years. Jake was patient and courteous and answered all my questions right away.

I was very pleased with the information that you provided to me. I was also impressed with the senior discount and the added months. Also, the coverage of many daily used appliances was a factor in my decision. Thank you again for the advice and looking forward to the assurance of a warranty.

Courteous call, well informed, straight to the point. Policy was all explained and options too. Great service. No wait time, did his best to find the better rate available to him with coupons and/or manager. We went over comprehensive options that would suit my customer profile, too. Call was short and efficient.

When I purchased the policy the sales rep me told that everything in the house was covered regardless of its age. He even gave me an extra 6 months for free. I thought it was a good deal until I tried to use it. After 5 months our central AC unit failed and although it was old, I thought it was covered. However, our claim was denied as the guy who came to inspect it (for which we paid $65) said there's corrosion on the unit and because of this, it wasn't covered. They denied even giving us coolant recharge. It would've been nice if the sales rep mentioned something about this when boasting the age of the unit doesn't matter. Six months later we had a leaking faucet.

Called in to renew my contract and the customer service representative was very helpful, answered all my questions and locked in my contract at the same rate for another year. I have yet to need to submit a claim but have no complaints so far. Would recommend Select Home Warranty to friends and family based on customer service.

Select Home Warranty. Representatives are in Philippines, reading from a script. If you have a claim they will do all possible to deny coverage/ repair. Caveat Emptor! We Needed a range (stove) repair. After 3 tries and email denials…they said they would assign a repair company. Once diagnosed they offered $200.00 to fix the problem. The range is three years old and sells for over $8000.00! The control board is quite expensive. Unsatisfactory! When we decided to cancel the policy the U.S. based representative offered $500 and really tried to keep our business. Too little too late! If you read the reviews, start with the bad ones. It appears the good ones are from scammers or bots. Also, they really want you to pay up front on the policy, then decline to properly pro-rate the refund. Just another rip-off company!!! Definitely do NOT recommend Select Home Warranty!!!

I usually don't take the time to leave reviews.. even if they are good.. but I had to take the time to praise Select Home Warranty and the AC vendor 'Doing Service' and my AC tech Alex. So I was out of town when my neighbor informed me my AC was acting up (I like in SW Florida, it's 100 degrees down here already) so I filed a claim on a sunday afternoon, monday morning they called me and had an appointment scheduled for monday at 11am. Well I was still out of town, was not flying back home till 6pm monday..

Company called back me very quick and agent Henry was very nice and provide me all the information and gave me time to think about and decide. He was very patient and never rushed me and made whole process very smooth. I felt he was honest and clear about answer of all my questions. Compare to other companies, I believe it's great deal! I could not happier with my results. Amazing buying warranty experience.

Hi there, I was lucky to work with Tony ** on our latest quote. Tony took extra time to go over the policy, answered all my questions, and was a delight to work with. He made sure I have all the necessary information to make a decision in an utmost professional way.

I spoke with Jake regarding warranty program options and my questions about coverages. Jake was very informative and provided excellent guidance on Select's coverages and how they apply. We also discussed contract term options and Jake listened to my interests and developed the best option for me. Thanks to Jake, my first interaction with Select was positive and I feel confident I have the coverage I need.

Agent was very nice and helpful. The price was good. My complaint is that I asked if attic fans are covered and he said yes. I don't see that they are covered and feel that we were misled about that coverage. Other companies we were looking at cover them. We have multiple homes and need to feel covered.

Excellent response time from SHW and Phillip's Overhead Door Company, the repair service who was dispatched. The follow-up by SHW was excellent as well. The repair was done quickly, and I feel confident the repair will last. I will use Phillips Overhead Door Co. for all my future needs and will recommend them to my friends and neighbors.

I recently opened a new policy with this company and received great service getting it set up (and answering my questions). I felt quite confident in signing up with Select Home Warranty. The ability to reach a live person was very important to me. The agent was thoughtful and helpful. I also like that they could cover my pool and my spa.

Most miserable experience with Select Home Warranty. My issue has not been fixed for more than a month and after endless calls and escalations, nothing seems to be working with this company. My dryer is not working for more a month now, the tech showed up on day 2 and ordered the broken parts but after that no one seem to want to come back to complete the job. My claim is open for the last 40 days and every time you call customer service the same conversation and we will get back to you in 1-2 days. Frankly frustrated and will definitely will no longer use this bogus company anymore.

Very easy to do business with, very professional. Explained all programs, option and all promotions available. I picked the Platinum plan. I also have Select on my rental in Arizona and I am very satisfied. I looked at other warranty companies and found Select to be the best coverage and value.

I was so happy to speak with Jeff from Select Home Warranty. After my bad experience with another company, Jeff made the process more than easy, it was a no brainer for me. He set me up with what I needed and gave me all the info to be successful.

Not sure where to begin with the exceptional Customer Service and Support received from Select Home Warranty. From the beginning of the call the attentiveness of our service representative was like no other. He provided several plans that would meet our needs including plans that covered a wide span of several years which would save us lots of money for the long haul. Additionally, after months of research we decided on Select for their unmatched customer service and 24/7 service call line in the event of an emergency. We were going to call another company to price comparison but 1 representative explained the value of Select if we were to sign up with them and also offered an additional incentive of lowering our service calls to seal the deal. Select is the only warranty provider I would recommend as their reviews speaks for themselves for existing clients as well.

I am still waiting for contact info on the establishment that is to assist with my plumbing issue. This is not the length of time that was promised from the start of my problem it is still ongoing. How long does it take to get something resolved? I had two different representatives that I have spoken with and at this time I have still not received any confirmation.

It was great speaking with Chase **. He offered us a plan we couldn't resist. I just joined today so as far as service is concerned, I don't know yet, but rest assured you will be hearing from me once that takes place & hopefully everything will be fine, and I will be writing a great review.

Terrible terrible terrible. They are in violation of FTC unfair and deceptive trade practices. They make false promises to sell the product and then after you buy warranty their exclusions do not cover any part that makes up a system. They do not repair or replace anything. Then when you try to cancel the representative will keep you on the phone and promise you the moon until you finally hang up hour or two later. I’m not letting this go court soon.

I have been looking and researching home warranties and I have found this company to offer the best deal, most customer satisfaction, and excellent coverage. I was done with the process of signing up within a few minutes. Eric was very friendly and professional. He answered my questions thoroughly and in a timely manner. He worked with me well. I am looking forward to working with this company.

Just started the new service with Select Home Warranty for all my properties and bonus is they offer roof coverage as well, customer service was excellent. Easy to sign up, just a phone call. Unbeatable price and unbeatable coverage with low service charge. Switched all the properties to select home warranty from other companies. Definitely recommended the SELECT HOME WARRANTY.

I purchased the highest home warranty package on 11.28.2023 from Select Home Warranty, called on 1.2.24 to request service on my refrigerator. They reviewed my policy & processed my request. I was issued a claim number, & an appt w their service contractor Fixits Residential Services. The contractor came out & charged me $125 service fee of which he only received $80 of it, & stated that our refrigerator could be repaired or replaced however that would be the warranty company's decision.

I just joined. I read all the reviews on Select Home Warranty before joining so I haven't used them for anything yet. I found the cost seemed reasonable. I hope that when I do need them for anything there won't be any problems. I have had a home warranty in the past with a different company and was not pleased at all..

Worthless. They always find a way with the fine print to cover nothing. My shower cartridge needed replacement. $1300 estimate and Select covered $200. I ended up getting a different plumber who charged $800.

Chase Reynolds was very congenial, courteous and professional. I had called about the special offer I received by text after I sent an inquiry. Chase has been very helpful in getting me the information I needed and getting me the service I needed. He was very patient with me and I was able to understand everything he was saying.

Ryan ** was great --- very understanding and knowledgeable about your product -- great guy. I know I will be very happy with my whole house covered from your services.. thank you very much. Hopefully I will not need to use the warranty any time soon but the peace of mind is worth it.

Daniel was very clear and concise in his description and pricing of the Select Home Warranty product. He took the time to make sure that I understood all of the advantages and disadvantages of the choices I was making. Really made the process easy to understand. Will be a pleasure working with him in the future. I was impressed by Daniel's quick response to my inquiry.

Cookie **

My representative, Jerry **, was very professional, polite and quite helpful. I am happy to recommend him and Select Home Warranty coverage. I got the Platinum plan, after I took the time to compare offers and policy features before going with Select, and Jerry and the offer made my decision easy. Kudos!

Called to validate my online submission, went through ok as I did not receive a confirmation email. Representative was friendly and confirmed they had all they needed, and provided the work order number, next steps and process. I am still in the process of getting my work order completed - but so far am pleased with the responsiveness from the claims team to help my submission along.

I’ve had several home warranty plans, but Select Home Warranty is definitely the worse. I don’t know what I was thinking buying a 5yr plan. There are more things that they don’t cover than they do. After already poor service, I found out May 2024, they cover little nothing on an AC repair. I couldn’t even get them to come out after my AC unit leaked through the kitchen ceiling. I was told leaks aren’t covered. Choose anybody but them; it’s all been bad.

Avoid this company. They are in the category I would call a scam. I placed a claim and was told the intake person that my evaporative cooler (the type of air conditioning used in New Mexico) was not working. The claim was DENIED because they don't cover evaporative coolers even though the policy says they cover air conditioning. It is fraudulent that the explicit policy says it covers air conditioning but does not clearly state that it does not cover my type of system. Anyway, what happened is the company sent a technician and charged me a service call to assess my situation. The claim was then DENIED because the policy does not cover evaporative coolers. Since I gave you this information at the beginning of the process, the company should have determined right away that there was no coverage. There was no need for a technician to come out and charge me for a service call.

CONSUMER BEWARE-This company is a scam. I've tried filing 3 claims over the past 5 years. They denied every one, they send sub par technicians that show up in their personal vehicles with limited handyman tools, I tried canceling my warranty plan twice. They by the time they add on cancelation fees. There is no refund. Don't make the dumb mistake I made.

I contacted Select Home Warranty and specifically asked if they cover AC units which was 20yrs old, the rep stated they cover 50% of coverage for service, 10 months later my ac stopped working and they offered $125 to have it replaced, to have the AC replaced costs $8000. I was not happy with the misleading sales rep and the claim and requested to cancel my policy, the agent refused to cancel my policy arguing with them I want to cancel. I had to disconnect the line and contact my bank. Do not use this company. They are a scam and do not help you and refuse to let you cancel the policy

Purchased a home warranty from Select Home. Had the policy 3 months and went to turn on our air conditioner and it would not come on. Took 3 weeks to get something done then we were told they would not cover it. It was an electrical problem which was covered, but it had leaked freon because of it. We were told they did not cover freon. But then we were later told they would not cover it because we hadn't had our policy long enough. DO NOT USE SELECT HOME WARRANTY!!!!

Dishwasher not working properly. You contacted service man and he came that day. He check the dishwasher and believe he found the problem. Affordable appliance send his finding to Select Warranty. I am waiting on response from Select Warranty. I will be able to better assess my satisfaction after the claim is completed.

Very informative, willing to please. Respectful, looks like we will be very excited about this coverage. A+ A+ A+. Your mailing that we received was very captivating. We will keep an eye on our agreement and use it when necessary. Covers all the necessary items to be watched out for as we grow forward with our lovely home.

I had gotten discouraged at trying to save money on my home warranty after I called the first time but I got a call back and it was just in the price range that I was able to do. I am so grateful for being contacted by this company to gain my business by offering me a plan within the amount that I could afford. Thank you so very much!

We've been looking to change warranty companies and decided to call Select. The representative we spoke with - Henry ** - was efficient, professional and respectful. We really grilled the poor guy and he was able to answer all of our myriad questions to our satisfaction. If Select Home Warranty service is as good as our encounter with Henry we should be very happy customers!

Peter was a true professional and handled my new account with Select to perfection. Other than Select being a quality company Peter as their representative answered all my questions being extremely patient and provided me the with the best coverage for the best value and cost that would fit my budget. It was apparent that Peter has been with the company as a continuous and loyal employee because of his knowledge of the products that Select offered which in turn gave me the best value for the cost

I recently signed a new policy for my home warranty insurance. I can’t be more pleased with the responsiveness and attention that my agent provided. The agent was attentive and explained my cost saving throughout. High five to Mike **! I am pleased to know that my appliances will be covered. It will provided me peace of mind to know that the Select Home Warranty team has me covered.

The purchase of SHW was very easy. They emailed me a price and did not constantly call and bother me as did other warranty companies. They were very straightforward in their pricing and offer. The sales man was very clear and the information received by email was easy to understand.

Select Home warranty is literally a scam. It’s cheaper than other home warranties but for a really stinky reason. I was told that my appliances are covered but there is a clause 8. III that says they won’t pay for labor and they give you a pay settlement for the depreciation value of the appliance. Meanwhile there is a $75 charge for every visit a provider does to tell you something is not working.

Barry ** was very helpful and friendly. He answered all of my questions and never made me feel rushed. He went through and explained all parts of the warranty and the company. I requested information and he called me right away with all the of the information I needed to make a decision.

Select Home Warranty solicited me with a mailing about their warranties. I called and got an American salesperson in New Jersey. He explained all repairs are covered with a small deductible, and if the broken item is not repairable, it would be replaced by Select, with maximum value limits. After signing up for a home warranty & adding on my pool equipment (I paid $550.00 for a year policy), I thought I was good to go, and my home was covered against breakdowns of my appliances. The salesperson also said, "I will be your go to guy", if you ever have any issues. He further explained a policy will come in the mail in a few weeks.

I recently gave birth and had a 1 month old infant son when my AC stopped working. It was 91 degrees in my house and this company continuously took numerous “24-48 hours to respond”, before they ultimately broke their own contract and denied repairing my AC. My contract states they would cover any electrical or panel issues and they outright lied.

When making the claim everyone I spoke to was friendly and helpful and corrected a phone number issue so I could get calls from the company to fix my ac. There were follow up emails to ensure the company fixing would have all the details I may have forgotten and even after there were emails about the claim.

After being with another company for two years I thought I would shop around. I just set up a new policy with my representative Mark J. He was so informative and answered all my questions with knowledge and professionalism. He made it a no brainer to switch to Select Home Warranty. Thank you. I highly recommend anyone to at least talk to someone and get a quote.

Very bad claims service. I filed a claim to repair my refrigerator and a technician came and said could have parts need to be ordered. After a month, the refrigerator is not fixed yet. Still trying to have someone come over to finish the job. Very disappointed and I wouldn’t waste money on them.

SHW got our account activated in a timely manner and provided great service. Belinda was a pleasure to work with even though she was catching up from being out of the office just the week before. We have not even had to make a claim, but plan to extend our coverage due to the high value.

The name of Select Home Warranty salesman was Richard who provided me an excellent information about potential service, He clarified all my concerns and based on his full explanations I have decided to buy the policy. I spent some time looking for the best home warranty and I think I select the best.

I was pleased with talking to Jerry. He was direct and made me feel comfortable about signing up for this type of service. I never thought I would sign up for this type of service plan. I have a friend that uses Select Home Warranty, and he thinks it the service is great!

I was very pleased with my service rep for this contract. He was thorough, very pleasant and helpful. He was respectful of my budget and explained the differences in buying a one year or multi year subscription. We did decide to go with the multi year subscription as there was significant savings with that plan. We are very happy to have this coverage as it is helpful to Seniors on a fixed income.

Select Home Warranty has always met my needs for my appliances. I have filed several claims over the past few years and received great service from the operators and the service technicians. I especially want to give a shout out to Roman who is very knowledgeable, timely and pleasant. Thank you Select Home Warranty for making my life easier.

Great Customer Service. The representative was very patient and knowledgeable. He answered all my questions and great pricing for the coverage I got. I'm Steven **. I'm very pleased with the service I got from Select Home Warranty. Offers more coverage at an great price than most of the quotes I received. I look forward to when the policy goes in effect. Thank you select home warranty.

I requested a quote online and immediately received a phone call to assist me in getting the information I needed to get a Home Warranty for my home. I felt like Mike was knowledgeable and could answer all my questions. He helped me to get the best price and service available.

They were good intentioned. Professional atmosphere. They processed the information right away. I'm looking forward to have more valuable experiences. This is a good beginning to have a peace of mind. Before I signed up, I would worry if things break up inside my house. The expense, the inconvenience of it all. When things break up it could put your life on hold, and that is very frustrating. Having a back up system, in this case Select Home Warranty standing by you 24 hours a day, when you needed them is a complete lifesaver.

Initially, a company close to 97 miles was asked to help us. Their rep was very courteous and indicated they could not travel that far. I then called SHW and the service contact was very understanding and changed the order to expedite, and that is where I am at this point.

Henry was helpful and he delivered fully on what was promised. The price I paid is a good value for money. I hope Select proves to be as good in claims servicing as well, as one knows the taste of pudding only by eating the pudding. This is my first policy with the Company and I look forward to a positive experience.

Adam ** was extremely professional and very helpful in explaining various options of your plans and promotions to me. He made my decision very easy and understandable. I will definitely recommend him to friends. I will cancel my contract with a competing organization and go with Select Home Warranty with the extended 3 year option to keep the price frozen. I especially like the feature that it is transferable.

The call was easy, no pressure, just informative and easy to sign up. They were detailed in answering our questions, walked us through the differing options and made it a smooth process. I would recommend to other interested parties for sure. Much star than American Home Shield which tended to be non responsive and took so long to confirm

I was sold a policy over 2 years ago but the sales person for you did not advise me you had to purchase options to get a warranty for certain items. I am very disappointed he did not tell me about these items. His name was Lucas. I ask for a complete package. So when I needed to make a claim the item was not covered. The person I had a conversation with yesterday was helpful. You should take better care of your customers.

To summarize my experience: (1) On 8/23/21 I entered into a contract with Select Home Warranty and paid $1124. (2) Per the contact section 2, select home warranty has the obligation to "arrange for an Independent Service Technician to repair or replace the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear". (3) The website states that a contractor will be found in "2-3 days". (4) On 5/20/2023 I reported that my stove was not functioning correctly. (5) Select home warranty has been unable to find a technician to fix the stove despite stating that dispatch has worked continuously on trying to obtain a technician for eleven months. (6) I have made at least 40-50 calls over the past year trying to simply get select home warranty to honor the contract. (7) Due to failure of Select home warranty to find a technician, I asked what my other options were, and was given the option of a "buy out".

Complete waste of money! When I had a problem, they didn't even send out a technician to diagnose the problem! Assumed what the problem was over the phone without seeing the actual issue with their eyes. We have a name for that in medicine/healthcare, it's called malpractice! Turns out their "diagnosis" without seeing the problem or calling out a technician was totally wrong! I had to find someone on my own and pay for diagnosis myself!

Oh my goodness, Where do I start?!?! I demanded my refund as this incompetent place could not handle getting me an electrician in a metropolitan city! Said I should do it myself. Bought a 5 year policy. This totally shocked me. These incompetent spin doctors will find every single kind of made up reason to withhold your refund. Have a washing machine LG. 1.5 years old, broken for for good, had LG tech work on it, he said I’m better off buying a new one. Had to call SHW 12 times to request my refund, each and every person (all in Philippines is the call center) can hardly understand them at all. Every time I call, each person finds a reason to hold onto my refund and adds additional requests for me to send info for machine repairs (no repairs were done, it’s permanently broken).

Bought a two year plan, the Platinum Care one. Had only two claims up until April 2024. Both times my clothes dryer wouldn't run, and a contractor came to replace the knob which had broken. I paid $65 both times for a 5 minute repair. I suspect it cost Select Home Warranty nothing either time. Had issues recently with our HVAC system. It didn't seem to be handling humidity well, dripped water into the pan under the unit. One time the thermostat just blanked out for two days, even though we replaced battery and numbers came on, it still would not start system. The contractor they attempted to send me never came. He emailed me once to ask for times he could come to check it out. I gave him three times. I think he agreed to take on repair, then backed out when he knew home warranty co wouldn't cover refrigerant leaks.

I opened my "Select Home Warranty" account July 2023. I did not need to use it until this year (May 2024). When the contractor they assigned to me failed to show TWICE, I contacted "SHW" and requested a different (more reliable) contractor. SHW FAILED to assign another contractor. With that, I called SHW to cancel the claim and my SHW account. Understanding the "reps" was frustrating enough due to their heavy accents, as they IGNORED MY REPEATED REQUESTS TO CANCEL MY ACCOUNT! THEY GAVE ME NON-STOP SALES PITCHES FOR APPROXIMATELY 45 MINUTES!! The 3rd rep I spoke to finally canceled my account. And to add insult to injury, they are going to charge me $75 for the cancelation even though I NEVER USED THEIR SERVICE!

I filed a claim on 3/2/2024. They dispatched a technician who didn't finish the job. The technician delayed the job. Later, the technician shut down the business for personal reasons. The policy was expired on 4/26/2024. Select Home Warranty "cannot" finish the claim that I made on 3/2 because the policy was expired. I have to renew the policy. All customer service blocks my phone number and do not connect to any agent. Meanwhile, I have an active policy for another property. But Select Home Warranty does not connect me to any agent for a valid claim.

Very disappointing service. I call for refrigerator service on 4/28. No response until I call back on 5/3/24 and I was give the contract page number 19 to read. I hang up just call my handyman. He clean my refrigerator. Water line changed $60. Now I'm calling my warranty. No one answer phone just music.

Purchased this warranty after we purchased our home, I felt I did the research and Select Warranty was rated high. However, I would have read what is covered more diligently. Since we purchased our home we had 2 things break down and both items not covered which is frustrating. What concerns me the most is that they high pressure sell you to buy for multiple years - I am so happy that I only bought 1 year and not pressured for the “value” of buying multiple years because the service so far is poor. No one who purchases a service upfront likes to be told no the first two times you ask for help. Buyer beware - the warranty business makes money by getting you to purchase a product and make it difficult for you to have coverage. I get it - but I trusted the rating and this business is not 4 or a 5.

I see high ratings for the sales side and I would agree, the issue is when you need to use them. They offered to pay out 150$ on a 700$ repair saying that the blower motor on my AC was a maintenance issue, something that was verified as NOT being a maintenance issue but a failed motor. Showing a maintenance record for the last 3+ years would have changed it, but I clean my AC system myself including coils, drain system, vacuuming of debris etc. This does not count.. When I cancelled my service with them, they tried to upsell me (takes some serious "you know what" to do that), then charged me a 75$ fee to cancel. This was after I spent 75$ on the repair tech they sent that did nothing to look at this issue.

Do not get Select Home Warranty. I called on 4/18 to request a cancellation of my policy because they have denied 2 out of 3 of my claims and never sent someone out so why am I paying y’all to deny everything. They escalated me and said they will call me back. Never did. Today I got charged for my monthly payment and I called and told them I requested to be cancelled, I need my policy cancelled and my $36 refunded. They are trying to do everything but. Y’all told me my range leaking gas is not covered in my policy yet y'all are now insisting on sending someone out. I told them if I accept and y’all send someone out just to tell me it’s not covered I want a refund of my deductible and my monthly payment.

We signed up for three years with Select Home Warranty. They never gave us our extra month for writing a review on the company. They said we were covered for plumbing and did one plumbing job and then refused any more plumbing jobs. They didn’t cover certain things that were necessary. They don’t treat the companies that they hire out well. And most of all they continue to harass Daily with phone calls yelling at us.

The exclusions on the policy are the things most likely to break, even from ‘normal wear and tear’ and have been ‘properly maintained’. Even if every single system in your home breaks down during the coverage period, you won’t get your money back for the coverage, especially considering the $65/call fee they charge in addition to the price of the coverage. Do not waste your money. Just put the same monthly fee in a savings account. You’ll come out ahead over buying this useless ‘coverage’. The valve on top of the water heater went and even though it’s a part vital to the operation of the water heater as covered in the policy, it ‘leaked’ and therefore wasn’t covered because leaks are ‘excluded’.

This company takes the benefit of the fact that most customers are not able to understand their policy documents in detail. I claimed for repair of an electrical outlet. However, they could not repair it and said it needs to be replaced. The company will cover replacement part but not the labor to replace it. This is beyond any logic to not cover for labor. Most common expenditures get excluded due to one reason or the other. They will make sure, that eventually you don't get much benefit of having the home warranty. Had similar experience with AC repair. They do NOT cover refrigerant leaks!!!

If I could leave zero stars, I would. This sounds like a great warranty, and I was very excited when I first signed up. However, there are a number of loopholes and exceptions that will leave you without assistance on expensive repairs. My A/C stopped working, so I filed a claim with Select Home Warranty. A technician came out, and I paid $65 for them to tell me that my compressor is bad and needs replaced. However, Select denied my claim because the technician mentioned an electrical short in their notes. Electrical shorts occur if the compressor is bad. Yet, Select is now denying my claim because they don't cover electrical failure, an exception in the bottom of the policy that supersedes the entire rest of the policy.

We gave a 1 because it is the lowest score possible. It is disgraceful how this company conducts business. They completely misrepresented themselves. Their representatives gave us direction and then changed their story and refused to cover a repair. Our experience has been horribly unpleasant. We could never recommend this company under any circumstance.

This company is a scam. They repeat the same line over, and over. It's cheap, but worthless. We had a leak in our ceiling, and they sent someone who had no ratings on his business cut into the ceiling and did not properly fix. We spent more to find our own company to properly fix. The washer machine broke, and we had to find our own merchant to fix our machine so I made sure and called to verify that they would pay the $125 diagnostic fee. We confirmed with the company and wrote date and time we spoke with them because this company is shifty. We thought to verify.

You get what you pay for. SHW is the cheapest out there, and try their best not to pay for repairs. They basically put more of the cost of the repair on the home owner because the deductible is low. So what I've ended up having to pay is 2-3x's my deductible. Not only that, they tend to not communicate the status of claims well, or they will change the resolution of claims. They told my repair person they would be sending the parts for repair, and then a week later told him, he had to purchase the parts... this is just drawing out the repair weeks.

Worst home warranty I have dealt with. Purchased the warranty almost 5 months ago and filed my first claims and paid separate service call fees for two plumbing related issues and both were denied. One was denied because the previous repairs weren't done properly. I bought the house 4 years ago and it worked for 4 years and now it's being denied for something that may or may not have been done before I bought the house. They wasted so much time even for cancellation and kept offering discounted service call for the future claims. The technician from Tusa's plumbing left the leaky faucet running. She only took pictures and were quick to charge 130 for the service call without providing any service. They seem to care more about collecting fees than providing service.

If zero stars were an option that's what they would get. It all started at the time of sale. We agreed on a price, credit card charge came through, an entirely different price was charged. I called and was told I must have misunderstood. I told them I misunderstood nothing and cancel the account and issue a full refund. They agreed to change the price to what we agreed on. First claim was filed on our clothes washing machine. The repairman complained the entire time about how "cheap" this company was. Second claim, leaky kitchen faucet. Claim denied. BUT I could upgrade my policy for an additional $250. No thank you.

I have filed two claims not of which were cover by them. The don’t pay for labor sticking me with $750 to get a water heater replaced and now the fine print is the ice maker is not covered under refrigerator when I specifically asked as was told it was. Ask for a copy of the contract details before paying to see what is cover and what isn’t.

NOT recommended at all. It's almost like a scam: this company uses low price (especially their heavily discounted multi-year package) to lure you in. You won't know anything wrong until you started to file claims: crawl space is not covered, your old dishwasher costs too much to repair but we will give you a fair market price ($150~$200) instead of an equivalent unit replacement price. When you want to cancel, they charge deep fees such as $75 cancellation fee, admin fee, processing fee, also minus all the previous claims cost! That is simply RIDICULOUS! I'm requesting prorated annual premium back, why deduct the cost of previous claims???

I purchased my home warranty from Select Home Warranty. I paid it in full for the year warranty. The salesperson did not clearly explain the coverage. After having the warranty for over 5 months, and never filing a claim, my refrigerator's ice maker went out. I filed a claim to find out that part was not covered. I was frustrated that it was not explained to me when purchasing the warranty. Select Home Warranty then tried to sell me additional coverage for the ice maker for an unreasonable amount of $$$$ knowing that my policy would end in 6 months.

My name is April, and I purchased a warranty policy from you in March of 2020. I am reaching out to express my extreme dissatisfaction with Select Home Warranty. I have utilized their services on three occasions: once for a water heater issue that was covered, once for a plumbing problem that they eventually resolved after I had to find a plumbing service myself because your company couldn't find one, and most recently, two days ago, for a central air issue. I reside in south Texas, and they have inspected the problem and submitted it for review.

You need to show detailed maintenance records and pictures. The maintenance records should be provided by licensed technician. Otherwise, you will have to pay the full cost of the repair and submit the invoice by mail. Then, Select Home Warranty will reimburse only $150 using Policy Section 9.1.2 (Exclusions to Coverage). Even it's Platinum Care. And the Representatives are unfriendly.

I purchased a policy in October 2023 from Select Home Warranty. I had to use them this year in March. This was my first time using them and I called to set up the appointment. The two companies they chose to come look at my garage gave me the run around about coming to check it. I was very upset. The first company the guy was late and decided he wasn’t coming because I asked him how much longer would he be. The second company called and said their guy car broke down and didn’t know when he could come. I called Select Home Warranty to get my monthly fee back because I was going to switch companies. They are so pushy and The people they hire barely speak English and they give you the runaround about canceling and they will not cancel you. I have canceled them but I had to go through my bank so they will not get any more money from me.

This is the worst company ever! They look for ways not to pay the policy. I got the contractors note about my claim, and they lied and told me something different then and that they will not cover under the policy. Don’t use this company!!

I DO NOT recommend Select Home Warranty. They provide bare coverage and stick the customers with the cost of labor on top of the $100 deductible for the service calls. Also, they do not honor their offers. I was ready to cancel because my first service call to them, all they did was find a clause to get out of helping. I was ready to drop them and so they offered me service calls for only $90 instead of $100. When I made the next service call, I called and asked why they wouldn’t cover the $198 labor for my oven repair, but only the $80 in parts. Also they didn’t honor the $90 for service calls saying they just saw it in the system and they would apply it for future calls but this one. Please don’t spend money with them.

I brought this home warranty this year, my ac broke down, filed a claim, they said someone would call me, never heard back from them. The rep who took the claim was hesitant to even talk and kept saying that he did not hear me. What is the point of having a home warranty when they are not timely for basic needs like AC. I should have been more careful before buying this home warranty as they simply don’t call you back.

I just got off the line with their team, great customer service but the service is a sham. I filed a claim for my blower motor, they are asking me for maintenance records for my air condition unit. Even the contractor is confused as to why they need it. So, for a 1,100 repair they told me they are going to pay 150.00. BTW to get rid of their service its going to cost 75.00. 75.00 for the contractor to come out, 1,100 for the repair which I am going to have to pay most of it, and they are only going to pay 150.00. It was worth the 75.00 to get rid of them.

Select Home Warranty is a joke. They sent a person out to fix my dryer and he said that it was unrepairable and Select that they won't replace it. That I would have to 'cause my limit is 500 dollars. I paid them 2250 for 5 years so I was going to cancel them. I've had them for 2 years and they said that they were only going to give me back 200 dollars. They are a joke. I don't recommend anyone getting a policy from them.

I am writing to express my extreme dissatisfaction with the recent handling of my claim with Select Home Warranty in the hopes that others do not have the same experience I had. My experience has left me deeply disappointed, frustrated, and suspicious of the company's practices. I contacted Select Home Warranty to report a malfunction with my washing machine. SHW found a technician to assess the issue. The technician quoted me a repair cost of $380, in addition to the $65 service fee I had already paid. The technician cited a broken pump as the cause of the problem. The technician submitted the claim and I was shocked to learn that select home warranty would only cover $225.

My experience with Select Home Warranty for my furnace repair was a disaster. Despite having their home insurance, they refused to replace the furnace as recommended by their technician. Even after providing the requested maintenance report, which they asked for, they initially offered only $150 for a replacement. After four months of delays and excuses, their final offer of $400 was still far below the actual cost. Their deceptive practices and lack of transparency make them utterly unreliable. Avoid Select Home Warranty at all costs.

SHW has been a disappointment. The contractors they use have not been the best qualified. SHW will work diligently at not covering a claim. Our stove had a fire and their repairman stated he sees this type of issue a lot. SHW declared it not payable because that issue isn’t normal wear and tear. The problem is they can designate anything they want as not normal. It’s a tricky gray area they use if the claim isn’t a simple repair. I would not recommend using this company. Disappointing.

My advice to anyone seeking a home warranty is to steer clear of Select Home Warranty. They consistently fail to deliver for their customers and are quick to deny coverage for things you expected to be included in your plan. Cheaper is not always better. Good luck everyone!

I would not recommend Select Home Warranty to anyone. Select looks to not cover anything. Select will find reason not to cover. Water Heater was leaking and would not cover. Air Handler needed a base replaced but refused to cover because stating not normal wear. The only time Sslect will cover is when repair is very small.

I have leaking pipe, paid $75 already for service call. Then they said that I have to pay for labor to fix the pipe. What kind of home warranty is this? I cancelled the policy then I have to pay for the cancellation of pipe leaking repair. Stay away from this company.

Stay away from the lies of coverage from these sales people especially ext. **. They will do everything possible to avoid helping and covering items that are in your policy. I was sold platinum and over a week and still a run around.

I was informed by the agent who sold me the policy, as well as the representative I spoke with afterward who called to take my payment for policy, that Select Home Warranty replaces appliances when they break. Specifically, I asked if the warranty offers a buyout or payout option instead of replacement, and I made it clear that I do not want that option. I specifically requested either a repair or replacement and expressed that I do not want a payout check to fix the appliance. Your representative assured me that Select Warranty replaces appliances with a replacement of equal value and does not offer a payout.

Scammers. They pay for next to nothing, look for every exclusion possible and then only pay a depreciated amount towards any replacement of your equipment. Poor and delayed response to all claims filed. If there's ever a class action lawsuit, I'll be in! When you do cancel, they charge fees even though they are not performing, and give a refund of less than 50% of the premium paid. I am cancelling, and my open claim will not be paid. Even though it was filed and serviced over a month ago. Criminals. They should have their license revoked.

We purchased our home warranty from Select in July of 2023. I just called in my first claim on April 3rd, 2023. I explained to the rep in detail that my dishwasher wasn’t working at all and makes a buzzing noise. The rep was sympathetic to the fact that it was broken. It was clearly communicated, however, I was told a repair person would contact me. Instead I received an email saying that “because our dishwasher was still working but just making a noise that under section 9.1.2 that we are not covered. I called back and tried to explain that the dishwasher isn’t working at all and she is now going to send it to their review team and will get back in a few days. I’m not holding my breath. Out $400

Their coverage is trash. Have this company for 2 years and have submitted 2 claims. I also have the Platinum policy. Both claims they hardly cover any cost. For the stove they covered $100 and I had to pay the $240 remaining. Just put in an A/C claim. They covered the check on the issue. I have to cover everything else. Don’t use this company for higher priced equipment.

We had our furnace go out the 9th of March 2024. Still no heat. We are an elderly couple and live in a northern region. Every time we contact this company we get nothing but 24 to 48 hour turnaround time to answer any questions. We had to hire our own heating tech to diagnose the problem because they kept telling us their techs were behind in jobs. More likely no one wants to work for this company. Our CO2 levels were 1000 in our furnace. Select Home Warranty Platinum plan sucks. I highly recommend not purchasing a warranty from this company.

I signed up for Select Home Warranty hoping to get better service than previous provider, but what I got was nothing short of a nightmare. From the get-go, their customer service was abysmal. They were unhelpful and rude. When I made a claim, the process was convoluted and frustrating. It seemed like they were always looking for reasons to deny coverage. it took ages for them to decide if they would approve or deny my claim. In the meantime, I was left dealing with no AC during higher temperature days. Save yourself the headache and steer clear of Select Home Warranty. They're not worth the money or the stress. One star is too much but selecting a rating is required!

It’s a scam. Note that you will not be covered if the appliance more than 5yrs old, you will be paid few peanuts and they won’t fix or pay for new product replacement. If you try to cancel policy then forget about refund and you won’t get anything and they will keep you on phone for hours and hours trying to retain you and say that you don’t get any money even if you cancel it.

This company is a complete scam. Here's why... I have filed 2 claims with Select Home Warranty, both claims were for items covered by my policy. First one was a well pump, the fix cost me $8,000 and they only covered $400 for the pump (which to be fair, the fact that they would only pay for the $400 pump was laid out clearly in the fine print). The second was my entire HVAC system failing in the winter. This is where I draw the line on this company. I had to do an emergency repair as it was the middle of the night and in winter (Select Home Warranty will never get someone to your house quickly just FYSA), so I called and had the entire HVAC system replaced which took 3 days on its own.

This company is DISGRACE OF OUR COUNTRY. With this type of service and coverage they will go down and will be out of business in short period of time. They pay a very small portion of your repair and replacement cost no matter how big number it is. The most they pay is $200 and it happens after a long fight to increase from $150.

On February 17, 2024, I signed up with Select Home Warranty. It is now March 28, 2024. I have never received any information on my policy or a policy number. I called the billing department and after being placed on hold for 15 minutes, I was transferred to the Sales Department. The person I spoke with was very rude and started yelling at me when I asked about my policy and why it was not active as of yet. He then informed me it was now active and would sent me policy updates. After 10 minutes of waiting on a policy, I called back and demanded a full refund. Benny in the Sales Department informed me I would be issued a refund tomorrow. I won't hold my breath. This place is a total scam. DO NOT USE THIS COMPANY! I PLAN ON TELLING MY STORY ON EVERY PLATFORM AVAILABLE UNTIL I GET A FULL REFUND! I will also be contacting the Federal Trade Commission regarding the scams this company is doing!