Select Home Warranty Reviews

On March 3, 2034, I put in a claim with Select Home Warranty for my refrigerator and freezer. The fridge and not cooling, all of the food and ice in my freezer had thawed and there was water on the floor. The earliest they said they could schedule a service technician to come to my home was March 14, 2024! Sears Appliance Repair was the company that came to my home on March 14, 2024. After an assessment of the work, the technician realized that my unit needed a new thermostat. He placed an order for a new thermostat and said it would be shipped to my house within a week and rescheduled me a new appt for install on March 29, 2024!

Reasons we decided to cancel. They either do not authorize repairs/replacements suggested by the contractors they pick (water heater) or they delay service so much you decide to call your own and pay out of pocket. It happened after a hurricane. We had no electricity in the house. Repairs were covered and the claim was authorized but none of their contractors would be able to come for at least 5 days. 5 days without electricity (!). They might as well have denied coverage. My husband found his own contractor who came the same day and ended up paying out of pocket.

Apparently I missed the fine print. I was curtly informed that according to section 9.1.2 that labor costs to repair items are not included. Policy Sales Associates are not transparent about this when selling policies.

When I initially signed up for Select Home Warranty, I was drawn to the assurance that they would replace or repair household appliances and systems regardless of their age. I recently purchased an older home with older appliances, so this commitment was a significant factor in my decision, as I believed it would provide comprehensive coverage and peace of mind for my home. I have since had an issue with my washing machine and furnace, totaling more than $10k in repairs/replacement. Upon filing claims with Select Home Warranty, I was disheartened to discover that I was only allocated $150 for each claim, amounting to a mere $300, which equates to a mere 3% of the actual expenses. Despite their advertising of covering appliances irrespective of age, the policy, buried within the fine print, dictates that the reimbursement is contingent on the current value of the unit.

AVOID THIS COMPANY AT ALL COSTS, $3,000 STOLEN FROM OUR FAMILY and they never fixed 1 thing, not even the SIMPLEST PROBLEM. When trying to get our money back they continued to conduct fraudulent activities and lies that they would FIX SOMETHING. THEY NEED TO BE SUED IN SMALLS CLAIMS COURT. THE CEO, Mr. Joseph Shrem employees, James **, Corporate Manager, Paul **, Loyalty Department, and Carol ** lying to customers. I AM GOING TO REPORT THEM TO THE US ATTORNEY GENERAL for a FRAUD INVESTIGATION. PLEASE DO NOT TRUST T AND GIVE THEM 1 DIME.

These people are thieves and cheats. The sleazy salesman called me no less than 20 times, made me many many promises, including a no-hassle, pro-rated refund. All were lies, when I needed the service, they found a way out. Their refund is pennies on the dollar. They are terrible and crooked through the org, and I spoke to no less than 20 people who passed the buck each time. Stay away from this business at ALL COSTS.

This is not Warranty for your house, this is scam to get you money. I have a call my dishwasher and they charged a fee and I got denied since it was the second month of signing in and it need to replace! But I fixed it myself with just pushing the water handle back in!! The people that showed up in my house simply got a look and ask us to sign paperwork and left. They said they come and fix it, then the response was the dishwasher need to replace and since it is the second month of signing in, it's my responsibility! I look into myself and all it need it was push the water handle push back in! It did got more upset then! It was a same issue on fridge and again sign paper and now it's not fixable and has to change the refrigerator myself!

After spending at least 6 hours back and forth on the phone with “Select Home Warranty” and their contractor, starting 01/05/2024 to 01/22/2024 (after 18 days), while my refrigerator did not work well, they informed me a quote of $1,647.13 repair cost where they can only reimburse me $500 as the “Available Cap”. When “Select Home Warranty” tries to sell this service to me, they never explained about the “Available Cap” and just trying to say very good things to convince me to purchase their service.

Unless you can provide 36 months' worth of maintenance records for your heating/HVAC- this dishonest company will not cover you. I signed up for Select Home Warranty about nine months ago. I was told that after paying $65 per service call, all expenses associated with any warranty claim will be covered. In Jan 2024, I placed a call for a heating issue. A technician showed up and diagnosed the issue, he told me that the repair cost of about $700 will have to approved by SHW. A few days later, Select Home Warranty asked me to provide 36 months of maintenance records in order to cover the claim. I don't think 95% of people have that kind of documentation for all our home appliances and HVAC systems. I was denied. Please be careful, the salespeople are not honest and they will scam you just like they scammed me.

I purchased a home warranty from Select Home Warranty after the salesperson assured me they had plenty of technicians in my area. The first claim I filed with them for an electrician, after 2 days I received an e-mail stating that they had no available technicians currently. I waited another day and called them to be told I needed to wait until it had been 5 days to see if there were any available then. I waited 6 days and called back and was then told they had no technician in my area and she proceeded to offer me a list that I could call myself. When I find one he needs to come and diagnose the problem and call them to find out if the issue will be covered. They didn't hesitate to take my money but now I have to do the job they get paid for.

I have bought due to good pricing for a long term coverage took 5 year coverage with Select Home Warranty, but after 13 months, I have had my first problem of dryer not working. The Select Home Warranty call center will respond quickly, however their assigned technician companies are very slow to respond, they never pick up the phones and take 2 to 3 weeks to arrive to your doorstep, and take 2 to 3 weeks to give the report to SHW. If you are looking to resolve an issue quickly, SHW company is the worst company to work with.

Select Home Warranty put words in my mouth when filing a water heater claim. They said I said it was leaking which I did not say. I had to get my own plumber to say it was not leaking. Then Select said it had a gas leak. Again I had my own plumber say it was not leaking gas. Then they try and say the 30 days wasn’t up to cover the water heater. I join Select Home Warranty January 10, 2024. It is now March 19th and the 30 days is passed and they refused to comply with the contract, put words in my mouth and circumvents the contract.

This company is a scam. They will find whatever "loopholes" they can to deny a claim. When trying to cancel the contract, they kept trying to negotiate lower rates. Customer service was rude and kept talking over me. Run! I'd rather pay triple for a company that I know will uphold their end of an agreement. You truly get what you pay for with this company and that isn't much! Run!

Just wanted to take the time to write an extensive review considering how utterly poor the service was and is borderline fraud in my opinion. We moved to St. Simons Island GA not quite a year ago and purchased a 5 year plan. We have made 5 claims all of which are still outstanding or denied.

Bought coverage with Select since January. Did my first claim March 6th because my water heater went out. Called in and they took 3 days to send someone. Then after they came they took a week to review, after I finally got a call they tell me that they would give me $175 credit because they can't replace anything after 60 days when my contract says 30 days after the policy is bought. After that I told them to cancel my policy so they began to make all kinds of offers so I wouldn’t cancel. After 41 minutes on the phone saying to cancel they tell me that I need to speak to the representative that sold me the policy, that he would call me in the next 3 hours.

I’ve tried for 5 months to get a refund because the home warranty was on a rental. No luck. This company is a rip off. They won’t give me a refund and I can’t use the policy. I’ve called three times and they say they are sending it but never do.

I did warranty for 2 of my houses on August 2023, the agent pushed and persuaded me to do it for 3 years and get a big discount but I have to pay the full amount. I paid $1470 for 3 years. I never used it until February 2024 when my water heater started to leak and this is when I realized that this company is a big scam. They sent me a 3rd party technician who came and diagnosed water heater leak.

STAY AWAY FROM THIS COMPANY.. COMPLETE FRAUD. I enrolled with Select home warranty last January to cover the appliances in my rental property. I submitted 2 claims to them since December 2023 with emails stating that they’ve issued reimbursement checks for them and I would receive them in 7 days. It has been 3 month and I’ve yet to receive anything in the mail. I called the company to inquire and every time they tell me to wait another 4-6 weeks. Today I called and asked for a refund for my monthly premiums and they cancelled my policy without my authorization and now refuse to pay out anything, including the original claims.

On January 1st, 2024 we filed a claim to have someone come out and look at the plumbing to our hot water heater. At first they told us that the hot water heater was not covered. My husband got on the phone and spoke to a manager explaining that it was the plumbing going to the hot water heater. They approved the claim and "set up" for a company to come out to look at the problem. The appointment was scheduled for 1/7/24 which was a Sunday so of course no one called or showed. Since then we have been calling them at least once a week and at the 1st part of the conversation they tell us that it's not included in our policy, then when I tell them to read our file from the beginning they come back on the phone and tell us the same thing.. "They will expedite our claim."

I have used this company twice. First time to get an HVAC repaired. The technician was so incompetent that I had to replace the unit for 5000$ after his visit - of which they graciously reimbursed 185! Second time I had to repair my 1300$ stove and was told that it was too expensive to repair - so they would grant me 185$ to repair or replace... I can do neither with that money. Let's also not forget about the 65$ service charge involved, effectively reducing their reimbursement to 120$. For a new stove. A complete joke.

To anyone considering purchasing a home warranty plan from Select Home, my advice would be RUN AWAY, not walk away from their full throated deception and sweet talks. This is NOT a company that's mission is to serve you, but to STEAL your money. And when caught red-handed in your cookie-jar, they are unabashedly unrepentant. Unlike many other companies, their contract is not full of legal mumbo-jumbo, but written in plain English. Know that that's a honey trap. They will NEVER repair your appliance under warranty or refund your money unless you go through your credit card company.

I purchased this home warranty policy based on a conversation with a sales person before I purchased my "new to me" home. During the conversation I asked if the warranty company needed an inspection of some sort and the answer was no. I was surprised and asked how it worked. The answer was very simple: "We repair the appliance or we replace the appliance if it can't be repaired. All you have to pay is your one time service fee of $65.00.". The sales person said that a couple of times. The only limitation was a 30 day waiting period before the policy would kick in. I agreed that that made total sense to make sure everything was working.

I purchased the highest coverage with month to month payments. I was told coverage and service calls start after 30 days of the start of the contract, which would be standard and understandable. After 30 days, so once my second payment was charged to my credit card, I placed a call for a dryer issue. The tech came out, I paid the $75 service call deductible. He diagnosed the issue and the next day I got an email that the work is not covered because it is within 30 days of the coverage. When I called them they said there is a 2nd 30 day period, so it is not 30 but 60 days from the initial purchase of the contract. I canceled the coverage on the call, and of course they charged me for the $75 cancelation fee. They had 0 interest in trying to solve my problem, and how they sell the coverage is misleading. Of course, if you read the fine print in their contract you might be able to find the details somewhere. Horrible experience after the initial sale call.

In 2020, I bought a multiple year package for over $1000. The agent promised me that if my refrigerator or any appliances would break that they would fix them to working condition. Well my refrigerator broke and then my AC. My refrigerator broke. They sent an incompetent guy to fix it. Made me pay for the labor as the fine print only pay for parts (and not the labor)! Wasted more money. Then my AC broke and they refused to pay anything because it was not a wear and tear issue. And even if it was wear and tear, they won’t repair it because it was so old. They would pay the market value of the unit - which is worthless because it is old. So either way. You won’t get your money. All the promises they made when I bought the warranty were lies. This company is a scam!

Updated on 03/23/2024: Unfortunately, despite my best efforts to resolve the issue with them, it seems like they're not interested in addressing my concerns at all. It's disheartening to see that they don't seem to care whether I leave feedback about my experience or not. Given this situation, I've decided to take legal action against them for breaching our contract and essentially misleading me with false promises outlined in their agreement. It's really disappointing, and I feel like I've been scammed. To anyone out there considering getting a home warranty, I strongly advise staying away from this company. There are much better options out there, like American Home Shield, who actually deliver on what they promise. I just hope that sharing my story helps others avoid going through the same ordeal. Thanks for listening.

I have Select home warranty and on 1/3/2024 our furnace went out and it happened to be _20 zero. I called them. Filed a claim. 2 weeks went by. I called them. They emailed me saying they had no one in our area and gave permission for me to find someone so I did and now 3 weeks have passed I had Gibson heating come out give me a quote then the next day I called them. They said go online and email them the quote so I did. A few more days passed and I called them again. They said never received it so I double checked the email they gave me and tried again because this time it said address unknown. My boyfriend tried on his phone. Same thing. Address not found. So till this day nothing. What do I do now.

Select Home Warranty responded to my claim with an email stating that they did not have technicians available at the moment and that I should hire a 3rd party technician to come diagnose the issue and that they would reimburse me. I did what they suggested and they found nothing wrong with the system, I was billed $300 for the technician's time. A few days later the compressor stopped working so I called Select Home Warranty to explain the situation and they told me to have the 3rd party tech come back and diagnose the issue and that I could submit both invoices for reimbursement once complete.

Terrific agent ...Provided me with professional service, knowledgeable and thorough. Responded to my questions and he was on top of everything. I highly recommend Select Home Warranty to friends and family.

Dryer was stopped working, I have raised a claim, but service person came after a week only. It took another week for them to send the report to SHW. Already I have paid $60 service fee. Towards buying the dryer $200 was approved by the claims dept. That means all you are getting after several calls and follow is $140 for purchasing a new dryer. You need to buy the dryer and send them the receipt, then they will approve and send the payment of $200 which will ever take to reach you. This company is a scam, don't buy warranty from them. I have purchased 5 years SHW warranty from them, regret to buy using the sales tactics done by the company sales people. Don't buy.

Opened claim on 2/8/24, technician did not show up until 2/16/24. I was told they would notify Select Home Warranty that they needed approval for the part. Heard nothing from Select Home Warranty on update for part approval. Called again on 2/23/24 for update, was told SHW was “looking into” ordering my part. Called on 2/26/24 asking if my part was approved, was told not yet, researching part. Asked to speak with a supervisor, was told one would call me that day. Heard nothing, no one called me. Called again on 2/27/24, asking to speak with a supervisor and was told to be patient even though i have been patient since 2/8/24 a total of 19 days!!! Is that not patient enough??? THE WORST CUSTOMER SERVICE EVER!!!

My Fridge stopped working so I submitted a claim. I got an email that they would not cover work already done. No work was done. When the fridge was bought the fresh food fan was replaced by the manufacturer in 2015. It is now 2024. I called explaining that and was told no problem the case would be reopened. Two days pass nothing. I call back and the case is still closed because work was done and no record of my previous call. I go back through the process and they tell me I will be contacted. No fridge and nothing done 3 days now. No valid escalation process and while everyone is super nice nothing ever gets done.

This company is a SCAM! The only reason they have positive reviews is that they offer for new customers an additional month of coverage in exchange for a favorable REVIEW, a practice that should be deemed ILLEGAL. While they may appear more affordable than Fidelity National and Home Shield, their level of service is ZERO, NON-EXISTENT. I have experience with both Fidelity and HomeShield, and even if their service wasn't perfect, they promptly sent a technician after online copay payment. In contrast, dealing with this scam company requires four calls just to have someone show up, and even WORSE, the initial visit is solely to submit a report to Select Home Warranty for approval, which, unsurprisingly, they don't grant. AVOID this company. I am canceling the policies our family has with them.

Beware when submitting your information online for a quote from this company. Submitted my information and got the quote online and was not interested. The next business day I got a call from this company and I told them I was not interested and to please take me off their call list. Since then they have continued to call daily; even though I have told them again I am not interested and to stop calling. Can't vouch to their services; but if this is what they are like before becoming a customer; I can't imagine how hard it is to cancel.

On January 30th 2024 I called Select Home Warranty because my garage door wasn’t closing all the way down, the door wasn’t closing completely. A claim was created and SHW sent Real Garage Door Service to assess what was going on or with my garage door. The technician that came was, in my opinion, very unprofessional because of the way he performed the inspection and the way he went about assessing what was wrong so much so that after he left, my garage door wouldn’t close at all. I never received a written report from RGD but the technician told me that the springs and motor needed to be replaced basically telling me the whole system needed to be replaced.

I am BEGGING YOU - do not purchase your home warranty from this company before you read the thousands of 1-star reviews. So many people are telling you the same thing - LISTEN! - Google reviews, Trustpilot - everyone say the same thing - Select Home Warranty are liars, cheaters, scammers - yes, you will save a few dollars - but you get absolutely nothing in return. In fact, worse, you won't get nothing, you will get a terrible headache and time-wasting experience. Don't do it, go anywhere else, avoid this horrific excuse for a warranty.

Ms. ** took the necessary steps to escalate an unresolved claim regarding a contractor's failure to check out a leak in my roof. Ms. ** gave an exceptional customer service: She was polite, knowledgeable and professional. Those characteristics are a rarity in these times when almost everything is automated. SHW please keep the human touch alive!

Our Representative, Jeff was so helpful. I originally signed up for a one year plan, but after thinking about it, I couldn't resist the awesome benefits of the 3.5 year contract, I called Jeff and he helped me to seamlessly upgrade. Thank you Jeff! I recommended this plan to my sister and she signed up too!

Looking for a "replacement" warranty to the one I had had for 8+ years through SEARS, I wasn't sure which one to go with, especially with so many options to chose from. After a very brief conversation with the first potential company (argumentative and very unwelcome), I went on to Select Home and spoke with Robert **, who probably spent 40 minutes reviewing the options best suited for my two-family home. He listened to the copious questions I asked and had prompt, and as it turned out from a subsequent call, accurate information regarding coverage and pricing.

The on-line add was responded to by e-mail as requested. Then a follow up call gave me specific information and answered all my questions. Best part, we could choose our own licensed fix-it person! He was very polite, not pushy, yet gave us a great deal covering all my questions.

Jerry ** was very helpful in determining ALL discounts available to bring our premium down to the most affordable level. I told him we would hold him absolutely accountable for the customer service during the term of this policy. He kindly offered his direct line for contact in the event of any issues.

I called Select Home Warranty to compare prices with American Home Shield. AHS is 50%+ more expensive, and Select Home Warranty has a senior & military discounts on top of having better prices. The sales rep was extremely helpful & informative. I will give information to my daughter for her to call SHW. My other daughter rents, but she will call SHW to inquire about renters' insurance.

Do NOT use this company! All of the positive reviews above are in regards to the initial sales call and starting the contract. After that it all goes downhill... On my first claim, which was 6 months into my contract, they immediately determined my cooktop to be irreparable and stated section 8.3 of the contract which states they will only pay a "depreciated" value...and their depreciated value is pennies! My cooktop was having issue with two burners. It's a $3000 unit when new, and the repairs were estimated at $600 and submitted by a local technician ... SHW only offered to pay $150. They were not even willing to discuss the depreciation and how they got to that conclusion. They just kept stating the same sentence over and over, they would "pay $150 for repair or replacement of the unit based on its depreciated value". DO NOT RECOMMEND!

The Select Home representative, Jack **, was patient w/all my questions, extending every courtesy, ensuring I received the best plan & cost for my needs. I had intended to only research plans, but chose to purchase Select Home as superior to the others. I have already recommended to a friend who plans to purchase as well.

I had call in a claim. The person I had work with was great. I had explain the issue I was facing, at first I was thinking I might have some resistant call in a claim. But it was very easy. Very happy the process of calling in was easy.

I spoke to several Home Warranty companies and without a doubt, Select was the best in all categories, but the most important part of my experience was working with Daniel **. He was thorough, clear, and concise in his explanations and demonstrated a great deal of knowledge about his industry. He was a main reason why I purchased my plan. Thank you...

I had to call them for my oven to be fixed. It was so easy to get a hold of them on the phone to start the claim. I only had to wait a minute before I got an agent. Such a better experience than my previous home warranty company.

My agent, Chase **, was very helpful and also advised me on how best to deal with my prior warranty company. Service was professional and in all respects very good. I was very satisfied with the price of coverage that was offered. Would recommend to others contingent upon experience with filing a claim.

Recently, I had a remarkably positive experience with a customer service call that left me impressed and satisfied. From the moment the call connected, I was greeted by a friendly and professional representative who exuded genuine warmth and empathy. Their demeanor instantly put me at ease, setting a positive tone for the interaction. Throughout the call, the representative demonstrated exceptional listening skills, attentively addressing my concerns and patiently guiding me through each step of the resolution process. They took the time to fully understand the complexity of my issue, asking insightful questions and providing clear explanations along the way.

The sign up was super easy and the Select Home customer service representative explained everything clearly as to how it works and the price offered was reasonable. The representative was easy to reach by phone without much wait and he was very professional and honest in aspects of the call. I am so glad that I have already referred couple of my friends.

Signing up was easy, great deal, not pushy, honest with plan. Trying out for a year, will follow up after to see how it goes. Sales rep was very friendly and helpful. Great reviews and BBB rating helped in decision. Looking forward to see how the service goes. Thumbs up for now, fingers crossed.

I found Select Home Warranty flier from thermal and called the number. The customer service representative Mike provided the great service for me. He told me the company, service and home warranty application process in detail and let me made the decision quickly to enroll the program. I am very happy with the service Mike provided. Thank you!

I spoke with Jeff Stephens this afternoon regarding a Home Warranty Plan. Jeff was very friendly and knowledgeable and gave me several options to choose which plan and term was best for me. He took the time to explain the plans and also let me know what discount rates etc we could receive with me being a Realtor and over the age of 50.

So far things seem ok. Was late getting in mail and online policy I fo. Still to today you haven't sent me my policy numbers phone # to call in questions and claims. It no copies to show level of my warranty coverage for the policy I'm Paying for. Please email and send in mail policy # and all overages asap. I need to read and understand what policy shows me I'm paying for asap. Please don't forget I sure don't want to call and ask anymore. My phone e.a isn't working too good and I'm waiting for my new phone in mail. Thank you. Send it BOTH WAYS, USMail to my address and to Email also. Also how and where to send payments. Looking forward to working with this company.

Mark helped me in a most efficient manner to renew my home warranty. Mark explained the value of a multiple year plan. Quick customer response time on answering phone call. All my questions were answered in a clear manner that I could understand. I would happily recommend that potential customers reach out to select home warranty about their warranty plan. Thanks!

Furnace quit working, technician came out, changed filters (which we already had) and filed it as maintenance. Furnace still didn't work and SHW declined our claim because of the maintenance claim. We ended up paying $800 out of pocket to have it fixed by another company. On a good note they found good companies to fix our AC unit and our garage door.

I opened up a service call for heating system not working, 3rd party serviceman diagnosed needs a new fan motor, Select Home Warranty co requested service records. I provided a picture for maintained on the unit. Shows system was serviced every 6 months and a picture of Air filter shows it was maintained properly. SHW still denied the claim saying I need to keep receipt from every service performed. Very shady. Always trying to find how they can deny the claim. As per Service man Tony (Service Comfort) they are denying almost every claim. I will not be renewing my contract. I have had very good luck with American Home Shield.

I signed up for Select Home Warranty. After a few months, I decided to cancel because almost everything I can fix myself and I am on a fixed income. I called and canceled in January and was told then that I would be receiving an email with the prorated amount I would be refunded. I never received any email but was charged again for the month of February.

Purchased 4 years complete home warranty and paid upfront. After 2 years filed my first claim on my dryer. Paid $60 deductible to have technician visit. After that Select Home Warranty emailed me saying the cost of the repair exceeds the value of my dryer (Samsung 7.5 gal front load purchased in 2020). They offered to pay $225 to replace the $950 dryer. Beware of the contract. In the contract they say they pay “depreciated value” not the actual cost of repair or replacement. A $3000 fridge can be valued as $400. Beware!!

Got refusal for my claim of plumbing issue in guest bath. Had to get my own tech per their request. Was denied because they said was renovation!!! Water leak from toilet (only, nothing else around), ruined wood below, had to remove tile above to verify damage area. About 3ft by 3ft total area. NOT ACCEPTABLE. This doesn't even meet their exclusion clause! I will be contacting local news, and social media outlets regarding this scam, and contacting attorney for breach of contract as well as getting refund for my entire 7 year contract! Looking for others for a class action.

BEWARE! I wish I would have done more research before choosing this horrible company. I just looked at BBB and they are NOT BBB accredited. They have tons of complaints. Over 300 PAGES to be exact. The reviews on their website must be fake. Choose your words carefully when placing a claim. This place will do anything to deny your claim. I called to place a claim this morning due to our hot water heater going out in the middle of the night. There was a loud boom and then water all over our basement floor. I told them (in a panic) that our "water heater exploded and now we have no hot water and there's water all over the floor in our basement."

I didn't like the fact it took 2 weeks for you to decline my claim because my washer had some rusted screws and repair guy said was not able to fix because of rusted screws and Select Warranty said could not buy a new one. My Sister got Home Shield Warranty. They said hers was not able to fix and had rusty screws. They gave her a brand new one. I'm switching to Home Shield Warranty. Had another claim for the garage opener. It took 4 days before someone could come out. I offered my technician. They said no. Had to use yours while my garage door wouldn't come all the way down. I went ahead and paid out of pocket... Don't need this warranty. Time to change.

This is a scam - they do not believe in giving service. I had electric issues, an electrician came without any tools or even a screwdriver and left in 2 minutes. Then I get an email saying I need to wire trace it - I get it wire traced without any flaws. Then after hours of talking to Select - they tell me that they will send another electrician and I have pay the deductible again. And when I wanted to cancel - they will keep hanging up on me repeatedly.

Updated on 02/15/2024: We have used several home warranty companies over the years and we have had some good and bad experiences. But this experience with Select Home Warranty is probably the worst example of customer service and trying to find any reason at all to avoid paying. We used Consumer Affairs to find a home warranty company this time in hope of finding a reputable company. We decided to go with Select Home Warranty based on Consumer Affairs' recommendations.

I've called them on the 5th about an alarm going off on my septic tank. Today is the 8th. That's how long it took them to have the people come out. I was told, "It's about to backup into your home. It's an emergency." They called Select Home Warranty. 1 to 2 business day to know if it's approved! Been calling them all day to speak to a manager. I was then told they would put a rush on it and it would be 1 to 2 business day. That's not a rush. I will have a backup! Damage to my home. On the phone with them now and still refuses to let me speak to a manager! I told them if I end up with a backup I will call a lawyer!

I filed a claim for my dryer with this company. After much back and forth where they continued to say they needed more information only to keep asking the same questions, they then said that they told me to find a repairman a pay for it myself and they would reimburse me when they hadn’t told me that. When I finally had enough and tried to cancel they kept ignoring my requests and repeating the same line over and over. I finally got them to understand I just wanted to cancel but then they refused to refund me the correct prorated amount. They would only refund 50% when I had over 2/3 of the contract left. I do not recommend this company to anyone at all! Horrible business that is very shady and only wants to take your money!

I do not ever write reviews. I went out of my way to write this review because I am hoping to save at least 1 person from purchasing this home warranty. I submitted two claims, my water heater went out and my furnace motor went out. My Water heater had a small leak on the inner component and they denied my claim because they do not cover leaks but they cover water heaters and faulty components. Which I argued that the inner tub is a component and it cracked which caused the leak. They did not care. Denied the claim and would not budge.

I completely dissatisfied with the reimbursement settlement of $75 00 you are offering me. How about the cost of installation? The point of the warranty is to make me whole! When I bought the warranty my understanding is when something breaks you either repair it or replace it to make me whole. $75.00 is not making me whole and I regret buying a warranty from your company. I am completely disgusted.

This company is a scam company. I had three appliances break last year. They offer a small amount as a buyout when your appliances break. They refused to fix my microwave at all. When you ask to be terminated from the contract, they do everything they can to keep you. I think everyone should be warned and it is unfair that they get a good rating. Check the BETTER BUSINESS BUREAU since Consumer Affairs.

This is the most non professional money grabbers only, customer service is horrible, it is a waste of money. The sales pitch is great but when you actually have claims you will quickly know you have wasted your money and time. They do not work the way the sales pitches to you. Trust me customer service is horrible. You will be so disappointed when you have to make your first claim. It will go as described but oh wait until you get the what happens next. They will not repair your items or replace it. They will give you this extremely low $ amount for you to get repaired and you will only see that after you pay for the repair yourself. Trust me they are scammers.

I have had this warranty since 2017. I purchased the platinum coverage. Every claim I have submitted has been horrible. They can never find qualified service people. My refrigerator went out on 2/1/2024 both the refrigerator and freezer. I called to submit a claim. They escalated claim as I was trying to get a repair before all the food was lost. They couldn't get anyone until Monday February 5, so I had to throw away all food..:. $$$$ of wasted food. Monday appointment was confirmed via email and text by sears services. The appointment window was 8am-noon. No one showed up. I called Select home warranty and they said it would be 24 hours before they could escalate.

I have put in two different claims for microwave repair and roof repair. They denied repairing my $2000 microwave and will only give me $95 towards purchase of a new one. I requested to just come repair it, but denied my roof, I was told it's not covered after I filed a claim. Mind you under my policy I have roof coverage. This company finds ways not to repair your so called covered items in your home. DO NOT PURCHASE A WARRANTY FROM THIS COMPANY!!!! This is a scam.

For every single claim they will take the maximum amount of time and you will have to follow up with them on everything. For my AC, I ended up using a local service and paying on my own. It took weeks for a repair to my refrigerator and most recently when my washing machine went out, and the repair company came out (they were great) and I never heard back. When I called SHW they indicated they were not repairing the machine but would pay for replacement in the amount of $175 after I submitted a receipt for the purchase of a new washing machine.

Filled a couple of claims. So this is not just based on one interaction. Used SHW for one year. First claim was for the AC blower motor. Claim was denied because you have to provide 3 years worth of professional maintenance. Second claim was for a clothes dryer that wouldn't heat. Claim was open for 4 month. SHW was to send the part once the technician provided the estimate. No part was ever sent/ordered or found. All the customer services reps keep saying that it was being researched with no resolution. Called SHW about 40 times in the 4 month process. Finally decided to ask for a refund of the service call and cancel the contract. SHW will charge you $75 to cancel. Complaint filed with The BBB.

After having had a policy with American Home Shield for 2 years, which I almost never used, I thought it would be better to find a less expensive policy. AHS is expensive but has a quick response rate. I signed up for 3 years to lock in the best rate. The sales agent (3rd party call center) told me the policy covered hot tubs (they don't) and didn't mention a 30-day wait period before making a claim. So I made a claim for the hot tub and an AC unit. The hot tub they rejected pointing out that they don't cover above ground hot tubs (besides hotels, who has an in-ground hot tub?) But the kicker was that when I refiled the claim for the AC, they told me that it wasn't covered because I'd already filed a claim during the 30-day period. SO apparently this unit would no longer be covered.

We spoke with Mike **. Mike was pleasant, knowledgeable and patient as we asked our questions. He also offered us options and put up with our shenanigans as we joked around a little. He did a great job.

I spoke with Louis L and he was very patient with me and excellent. He talked to me like a friend and not like a businessman. He was so great to talk to and very thoughtful and very detailed. I highly recommend him. He has been nothing short of amazing. The best person I have talked to through customer service.

Although we have not yet had a claim or other experience with Select Home Warranty to date, the on-boarding process of the policy was extremely quick and efficient. The Customer Service Representative was very professional and knowledgeable concerning the product and the follow-up call was timely. We look forward to utilizing the service.

I was very satisfied with the service that David ** gave me with the phone call that we had regarding the service plan I just purchased, I will recommend family and friends to David ** at Select Home Warranty for any home warranty service plans that friends and family might need in the near future.

I called to see if a home warranty would be the best decision for my family. Mike ** was the representative that I talked to and was very knowledgeable and helpful. He thoroughly discussed several different options for our home. We purchased the warranty and look forward to working with your company.

I received a quote from Jerry ** a couple weeks ago, spoke to him possibly a handful of days later then called him again today to set up our account. He was kind, easy to understand, efficient and not pushy trying to upsell us. Great Representative, thank you! I will definitely be recommending Select Home Warranty to friends, family and coworkers.

I was inquiring about home service warranties for my daughter. My name is Marcia ** and I was looking at different home service warranty companies and you was rated five stars. Knick called me back. And did not pressure me at all and offered a very reasonable priced warranty. Nick left me his name his cell number , and said, "Whenever it’s convenient call back if you were interested in our plan." And I did get a text from your company offering an extra month which is wonderful but I did call him back as I promised, and we spoke for a few minutes, and he couldn’t have been a nicer professional person.

I like how Select Home Warranty gave me a call and allowed me to ask questions and provided great information. The agent was informative and knowledgeable about the company and the savings offerings. I reviewed my email confirmations right away and was able to review my new coverage. I was able to add more coverage and the agent provided his contact information. The coverage seems simple and easy.

Jake was very helpful and explained the coverage for me. Gave me an expectable price. Answered all my questions about the coverage and support. He stated that I would receive the policy in an email later today. What else should I say, I was very pleased with our conversation today and last Friday as well. I am 78 years old and feel I need this type of coverage for my home.

I was pleased how knowledgeable Mark was when I asked him the questions that pertain to my homeowner's insurance compared to the other insurance company I had. He was able to help me with a quote compared to my previous company I was using for 10 plus years. He was very informative and I would recommend your company for services.

I spoke to Joey **. He was very helpful and informed me of all discounts available to me as a senior citizen. I didn't feel pressured and was very happy with the price and terms. I look forward to a great working relationship with Select Home Warranty. It was a pleasure dealing with Joey, he was very helpful in getting me into a plan I felt comfortable with.

Both departments answered my questions. CSR was informative and professional exhibiting patience with my phone breaking up. Billing department was professional and helpful. Both quickly resolved my issue and made sure I was satisfied with their service. I was very happy with the service provided and how promptly my issue was addressed.

I filed a claim with Select Home warranty in November 2023. A technician was sent to my home and determined the repair cost would be just as much to replace the unit. Photos were submitted with the diagnostic report from the technician. They required a previous repair report to be submitted. I explained I didn't have that because my unit had never been repaired. They told me they could only give me $150 towards a $3000 repair. I was very dissatisfied. Then I received a call from SHW and the representative told me they would need the maintenance record for 3 years.

I have warranty with them for 1 years and I got left only 3 months to complete the terms. I make my 1st claim after 1 years when I got problem with my heating system. They send technician to do diagnosis after 2days of my claim and he said he will send report to warranty company and he said they will contact you about it. I didn't get any call or email about it so I called them again after 2days. They said their other department is reviewing report from technician and told me to wait for response from that department. I wait for another day. No one call or email about it. Again I need to call to find out. It's freaking cold in January almost for 1 week. They finally ask me for 3years furnace maintenance record. No one told me about it while I purchase the policy. I told them I don't have one. So they deny my claim and done. It's worse company to go with. They just want to take your money. Never go with Select Home Warranty.

I purchased a contract for home warranty on 12/11/23 and paid for the full year. The salesman presented the plan very well. When asked about exclusions, the response was "very few". When asked about coverage limits, the response was "we have the best coverage in the industry". I expected any salesman to say that. Then, on 1/19/24, I submitted a request for a water heater leak. I needed someone to check the cause of the leak and take/recommend a course of action. Such a request was declined via email because water heater leaks are not covered. Sure enough, that is what my policy said. Two questions:

We used another home warranty company prior to moving to the area we live in now. We had to change due to that company not offering coverage in the area we currently reside. We opted for Select because some reviews were good and the overall price. We made one claim in two years and it was no place near what we previously had. They would not fully replace a microwave that was only a few years old and only would give us $75 towards the purchase of another.

I have had a home warranty with Select for a year with no claims submitted. On 12-23-23 our dryer went out. It is now 1-20-24 with no repaired dryer. Long story short tech came out, parts were ordered. When parts came in they were missing parts. It has now been 2 more weeks and the contractor has scheduled 4 different times and has not shown up. My dryer is in pieces in my garage still broken. Was told after multiple calls to select that they only work Monday thru Friday after setting up an appointment on Saturday. This has been the worst experience with a company I have ever had. I am by no means against people having a job but the outsourcing is out of control with customer service. I have yet to speak to anyone that I could understand totally. It’s time to either refund our entire premium and deductible or repair the dryer asap.

Worst Decision. Do not purchase from this company ANYTHING. Customer service won't speak outside of a script so if your question doesn't align, don't expect an answer. If you don't have 3 years worth of maintenance records, even for a newly purchased home, it won't be covered. If you send emails requesting assistance after a claim goes unacknowledged for a couple weeks, it will tell you to call in--where you won't get a straight answer and they will lie about having requested the maintenance records. They will not accept the inspection report stating the system was in good working order at time of purchase (a mere 4 months prior when my ordeal started-Dec. 16, 2023).

I had called twice in need of the service, both times they never found me a technician. I was told to find my own and they would have to work through them before they repaired anything both times, I found my own but they wouldn't do the work because of their reputation. I called in November to cancel and I was told it would be 30 days to receive my prorated funds. It's January 16th. Still have not received the refund, They are a totally dishonest company and should not be allowed to advertise their lies.

TLDR: No communication, no solutions, will refuse to fix a claim if they can, you will be better off fixing it yourself than the time you will spend on the phone trying to get them to fix it. I have had a warranty with this company for almost 2 years now. When I first got it had one issue and that was solved very quickly and was covered. Come to find out it was a $5 part and 10 minute fix. I put in another claim ~Nov 2023 for plumbing. I had a technician out to look at it. I expected a call back from the Warranty company to get information and nothing. I call them a week later to find out that they will not go further with the claim as it is not covered in my plan.

We pre-paid 3 yrs for a policy around Sept 2023. Our first claim was on Dec 27, 2023 for our clothes washer. The technician they sent seemed very knowledgeable and confident about the repair. He said they would submit the work order to Select for approval, then order parts. Select approved in a few days. We waited 3 weeks while parts were ordered. (I found the part# on Amazon for $225 with free overnight delivery). 3 weeks later Select tells me the technician doesn’t agree to repair the washer; however, Select already sent them $335 to purchase parts. Now 4 weeks w/o washer, Select offers me $164.99 (the difference of $500 after they paid $335 for parts) towards the purchase of a new machine. So, $335 was paid out to the repair people against my claim, and now there’s only $164.99 remaining towards my washer.

We switched over from Landmark after promises that our plan covered roof leaks. We had a roof leak recently and they did not allow us to go with our roofer and we had to use theirs. The roofer that came out used a caulk gun and did not fix the leak but charged the full fee to select of what they would cover which was only $420 which was not disclosed to us. Then it rained again and it leaked even worse. We called our roofer out ASAP and they came out and fixed it. We called Select to be reimbursed for our costs and to inform of this fraudulent billing practice. They won’t reimburse us and we had to pay the $80 call fee. They said the first roofer closed the claim and nothing they could do. So we are out $80 plus the huge cost of fixing our roof leak with zero support from Select. We will be reporting them to the Better Business Bureau as well.

What a scam!! Filed my first claim for a leaking plumbing issue, but got denied right away. Called them and filed a new claim. They send out a technician. We have to pay the technician directly and just turn around to get my leaking issue denied again. Called customer service again for over 30 minutes just to read me my policy as to why my claim was denied and keep repeating the script. I wanted to cancel my policy and got referred to the loyalty department that keeps talking and won't cancel my policy. Never had dealt with such a company before. Save yourself a headache. Go somewhere else.

Sam ** was so helpful and professional. He answered all my questions and explained everything to me. So glad he was on the conversation with me. Made it easier to make a decision to sign up. Would recommend Select Homes to anyone looking for this kind of homeowners insurance. Sam is a great representative for Select Homes.

Mike was informative, succinct and courteous. He answered our questions, explained the program, and followed through as planned. Mike offered multiple options with no pressure to purchase. Select was easy to do business with during the search process. Contracts and supplemental materials were provided digitally as promised. I highly recommend Mike and the Select team.

I contacted numerous top rated companies & felt that Sam at Select understood my questions regarding our home warranty plan. I felt he was trying to meet our family's needs at the best possible price. I never felt pressured, but did feel confident he cared and had a quality product to offer our family. Please give them & call and see if you agree.

I haven't had a problem yet, so it is hard to judge just what kind of service I will be getting. But the enrollment process was easy, I was given a great price, and we shall see how it goes the next 14 month. I have been totally disappointed with my last home warranty company. I am hoping for a much better experience this time.

We live in a lovely 35 year old home at Lake Anna, VA. We had AHS for several years and just weren't satisfied with their service - so we are ready to embrace Select for our next home warranty!! Our sales rep Aaron was extremely affable and knowledgeable on your products and we feel we got an excellent deal! In a perfect world we may not have to call y'all - but that's not reality for us right now!!

In signing up for a policy, the representative, Jeff, was a tremendous help in breaking down packages and pricing. There was no sleazy upsell or things hidden that we later found in the contract, especially compared to competitors such as AHS. The vast coverage is cheaper than my last home warranty provider yet covers a much wider range of options, appliances, and includes roof! I feel much more secure in the off-chance something does happen to my home.

Great service and prices! I ordered online and they called me right away and offered me discounts to lower my rates, if I move I can transfer and take the plan with me, I opted for the 3 year plan with a lower trade call fee So I know I won’t have any worries about the cost of repairs.

This is my second contract with Select Warranty, and I am very pleased with their service on claims. Their technicians are very professional. I would recommend them to other homeowners for consideration. I had used a different service for a few years and found their coverage to have hidden limitations and they increased cost each year.

I give Daniel a 5 star rating. He was very knowledgeable about all the features Select Home Warranty has to offer. He was able to answer all of my questions. He was patient to wait while I worked out issues with my credit card company. I am very happy with the service he provided.

Was looking into Home Warranty providers (very unhappy with previous provider- will not name- and not sure I wanted another warranty). Spoke with representative, Greg **, who took the time to listen and understand my concerns. He helped determine the best coverage option for me. I did not feel pressured at all, felt listened to and heard! This is a rare thing these days. :) Thank you!

I was called today by a representative of Select Home Warranty and was very impressed by his knowledge of the product, particularly in explaining the benefits of an annual versus new home warranty. Although the multi-year warranty was not in my price range, he was able to find me a perfect fit at a price we could afford. He was polite and explained things very well.

Will never do business again. I put a complaint with BBB and other consumer protection agencies. I don’t recommend these people to anyone.

We are in the process of finding a good warranty plan. We received Select Home Warranty online quote and it is the best price in the market. Luis (agent) is very professional and helpful and we purchased the plan. It is a good experience. We have not used the plan yet, but I am sure it will be a good plan we can use years to come.

Completely explained the services I am covered for and saving money from other service contracts - washer, dryer, hot water heater, a/c, plumbing, heating system, roof, microwave, stove top, fridge, oven electricity, very clean and concise. No pressure, offered me a discount. If these promises are kept, I have plenty of people to refer him to. Explained there are many vendors in my area to service me.

What a pleasure to be able to talk to an agent who could walk me through how to transfer my policy at time of sale. She seemed well-trained to answer all my question, including providing documents to affirm my policy for my lawyer. All in all, it was a pleasant experience for me. She was also able to supply my buyer the information he needed well before the closing date. A Good Job for Several different areas.

First time homeowner and Bruce at Select was very helpful in guiding me through the coverage and saving me money. Nice to have the peace of mind that so many aspects of my home will be covered by Select for years to come. Hopefully don't have to use them too often, but I feel confident that they will respond in a timely and professional manner when I do.

I bought home warranty for my house sept '23. This is the first time I had to get service because of broken heater. As soon as I contacted them they sent a heating contractor and took care of my heater. They paid for parts and labor needed (which is a lot) and all I have to pay is $65 deductible. After the work is done they followed up with me to make sure all is good and and service was good. Very good company and I recommend everyone get this insurance. I have already forwarded this info to all my contacts. They did exactly what I signed up for.

Very helpful agent and reasonably priced. Excellent flexibility on start date which really helped in our home sale. The full scope of the warranty will give the new owner peace of mind and allow me to sell to a friend knowing they will be covered. I would highly recommend this company and the product to anyone needed a home warranty.

Jeff was very helpful and his call helped me make a better decision on my contract. I was glad he went a mile further to fully explain the options I was getting. I wasn't aware of the special deal that the company had advertised and he explained the deal that would actually save me money if I went that way.

I have had occasion to call SHW Customer Service a number of times in the last two weeks. Most of the time I am able to get through within a few minutes, and if they are not able to take my call within about 5 minutes, I have them call me back. We have had some difficulties with vendors recently, but the customer service representatives have been willing to work with us and reassign different vendors to assist. This has helped my wife feel more comfortable knowing that we'll have our home issues resolved, eventually. Overall I think the value is there, and we have had two issues in the past month, and both are either resolved or well in the process of being completed.

Mark ** went above and beyond expectations. I received awesome service from Mark. Mark did a good job of explaining everything clearly. He also found me a very good deal that I was not expecting. I found the process to be very smooth and efficient. I will definitely refer others when asked about my experience.

I got a text with a great deal, I called in to get the deal, the gentleman that answered the phone was very friendly and got the deal that I was wanting. He did offer me more deals but I was not interested. He was not pushy and just got it done quickly!!

I filed a claim to have them repair my dishwasher on December 1, 2023. The tech came on the 4th of this month, collected the service fee, and said the company is going to order a part. I didn’t hear back from them and on December 22,2023, I called him back and he didn’t know the status. I called Select Home Warranty (SHW) on this day and I was told they didn’t get report from the tech. The tech was saying he sent the report. I received a package on Jan 3, 2024, the tech came and told me that it’s not a part for dishwasher (I’ve the pic). It’s rusted. Again SHW says the tech gave us wrong part number whereas the tech denies. Yesterday I called SWH and the agent hung up on me. Today (Jan 8, 2024) I called them and the agent was telling me that they are looking for the part. I requested to cancel the policy and I was denied. After several back and forth, I was told to pay $75.00 to cancel the policy. All my statements are true and supported by evidence. Is this really a real company or scammer?

Lucas ** was friendly and knowledgeable. I wasn't thrilled that he was the 4th outreach within 24 hrs, but happy to receive the additional discount. I liked that he quickly emailed a link for payment that allowed me to enter my credit card information myself rather than providing the information over the phone to a cold caller.

The agent in claims did an excellent job of taking care of my my requests and promised good follow up with a service provider. I then asked for customer service to review my policy and he did a very clear job of e. Agent in claims did an excellent job of taking care of my requests and promised good follow up with taking care of our issues! I then asked for customer service to review my policy and he was very clear and encouraging as well!

We previously had a warranty with another service company. We contacted Select Home Warranty earlier today and wow, wow, wow! Bruce ** (customer service rep) was amazing. His patience, his knowlege, and his willingness to help us was 10 stars, not just 5. We are so happy we made this call. Luis and Ida **

Very helpful and caring of customers. Mr ** told me all the great things and services Select Home Warranty has to offer its customers. Hopefully this will be a good purchase as I will be canceling my present policy with ARW. Thank you again Jake ** for helping me decide this was a far better choice than the present company I have that will be notified for cancelation of my policy with ARW.

She was very helpful with what I needed to know about my policy and deductible and that your company is a paperless company and I ask her that other representatives told me weeks ago I could get a hard copy of my policy through mail and at least 3 people told me so I been waiting for a month and there no way you can't do that. Anyway she was very helpful.

I appreciate the cost and service offered compared to other home warranty companies. The Rep, Alex **, did a great job explaining the policy and offered a significant discount on an annual basis. Now I feel worry-free having everything in my house covered. I would encourage homeowners to get a home warranty because they are too expensive to replace.

Very informative, got the best options available and best discounts. The call was well conducted and the associate very well trained with a lot of experience. He answered all my questions to the best so I could understand. And he knew the correct answers for my questions. Thanks for the opportunity to becoming a member of this company.

They will take your money every month and even when you're behind a payment, they will be prompt to track you down and make sure you get back on track for your payments. However, when you have an issue, they will NOT HELP YOU. They will go through their policy and find every single word they can use against you just so they do not have to replace your appliance. While with them, I had an issue with my washer, my garbage disposal, and my water heater. Still waiting on my invoice for the washer and they refused to cover my water heater even though the issue was due to old age and wear and tear. But because the appliance's has gone way past its life expectancy, it is leaking and rusted which is expected literally for something with water but they won't cover it. They will sweet talk you to get you to buy their policy but WILL NEVER come through. STAY AWAY! Home Warranty of America would be better!

Mike S., my customer service representative, was very knowledgeable and helpful in assisting me with getting the best value for multiple years. I was impressed with the initial interaction with the company and their online reputation through reviews from existing customers and with the Better Business Bureau.

Speaking with Sam ** regarding my new home warranty a pleasure having an associate, a real person, that I could converse with, who could answer all my questions and give me great rate was awesome. Being able to speak with an associate matters, especially in these days of computer everything. Very refreshing to speak with someone knowledgeable about their product. Very professional demeanor.

To date Claim #** Requested on 12/28/23 has yet to be addressed. I have called 3 times. The first plumber that was assigned did not show up for the appointment. After contacting them they stated that they would come the next day, the plumber again did not show for the appointment. After calling you all again I was asked to wait, which I did for another 24hrs after that I called and requested another plumber to take care of this issue which has not become urgent. The newly appointed plumber that was assigned did not show on this past Friday. At this point I am requesting that this be escalated and handled in that now my situation is urgent. However, if I get a plumber on my own and pay to fix the issue I will not be reimbursed, negating the whole reason one gets a home warranty. I have faithfully paid for your services and you all have not honored. Requesting an immediate response.

I was searching online for a home warranty for a property I am selling. After requesting quotes from a few other companies, I requested a quote from Select Home Warranty. Within minutes, I received a call from Jake ** who provided exceptional customer service. After talking with Jake for several moments and learning about their network of contractors, I decided to go ahead with my purchase and am very pleased with my decision.

Very easy to apply and everyone I spoke with was informative and helpful. I thought the cost of coverage was fair. This is the first time I have had a Home warranty on a property, I wouldn't hesitate to use Select Home warranty in the future. Online application and uploading of documents was easy.

Select Home Warranty is a convenient way to save time and get help when things break down. The rep was amazing and helped me choosing the best plan for my needs … such a positive experience! They have helped us with two plumbing issues and they replaced one toilet and fixed the other that didn’t work correctly. We then had 3 issues that equipment didn’t work correctly. They were fast and efficient in resolving those issues. So far, they have made buying a home so much better by being there to correct problems that we didn’t know we would have. Select Home helped in reduce costly repairs and replacements of essential home appliances and systems…. A home warranty is so worth it!”

Select home warranty company representative Issac ** was very helpful and knowledgeable about the home warranty policy and offered me a great deal with extra months and roof protection. Customer service was outstanding. Issac made himself available to help me and my finance with our home warranty’s at the last minute and was very courteous and professional.

It has been 43 days since my heating system broke down and we are living without heat in these coldest months of the year. I had filed the claim on November 25th, 2023. It took them 4 days just to find a technician and give me the appointment for December 14th. That’s after 3 weeks. No Tech wants to work with them. After their Tech looked at it I patiently waited for few days to get a response but they did not call me even once, so I started calling them to check the status every other day. All they gave me was an assurance every time. In the initial few calls, I was told that they were waiting for Tech’s report. They didn’t even let me talk to the Manager, rather they hung up. Then I called their Tech. guy, Gary to check and he said he turned in the report the same day he diagnosed. SHW, what was the reason for this lie? What did they want to hide? They were taking time to make excuses and how to run away from this.

I changed my home warranty to Select because their rates were so much less. There’s a reason for that; it’s 'cause they don’t do anything. I’m pushing 70 and have dealt with hundreds of companies professionally and personally and this is the second worse company I’ve ever had the unfortunate experience of dealing with. It was 113 where I live. I had family visiting including 4 young children. The AC went out upstairs. I called and they said they would locate a company and get back to me. Time went by and they never called back. It was pushing 100 degrees inside my house. I finally talked to someone and they said if I found a local company they would reimburse me but the provider had to talk to them. So I found a local company and after talking to about 5 different people I got through to someone who talked to the provider.

Companies totally lie about their service. They are there to make money. They are not there to fix the parts even though their technician is a liar they will say they change the part. They did not change the parts, their one star company below one star, zero star company. Please do not buy this company plan, they tell one-year-old product we can pay only $200 and you have to pay out your pocket $800. Do not choose Select Home Warranty company. They are scammer.

Wow! What an outstanding experience! Eric is amazing. His explanations, knowledge and answering of my questions was above and beyond! So glad I have this coverage now. I highly recommend to anyone! They cover way more for a considerable less amount. Hopefully, when something breaks it's as smooth as it sounds.

Joey ** provided excellent professional and personal service. I submitted my selected program and options online and received a call from him within ten to fifteen minutes. I noted the level of service and options I was interested in. He listened well and understood my needs. He made the process was very quick and efficient. He helped reduce costs with discounts that were available to me since I am older. Keep up the great work.

I worked with Ed ** today to sign up for a multi-year warranty coverage for two homes. Ed walked me through different options clearly and concisely, which I appreciated. I ultimately chose the platinum for multiple years to lock in rates. Home warranty is always questionable, until something breaks. I am satisfied with the coverage and appreciate Ed's help.

Ryan went into great detail about the coverage and offers that they had available to me. He also broke down the pricing in a way that I could understand. Also showed us the VIP program and which we purchased six years with an estimated savings of $3,000. All also gave us his direct number so we can call him for any future inquiries.

Great customer service, knowledgeable, caring staff. All issues were resolved with Select and the company to whom they referred us. Select is a company that affords us repairs on all appliances when they break. I highly recommend them for anyone either purchasing a home or just wanting to have protection on all their belongings.

A big shoutout to Alex ** at Select Home Warranty for completely exceeding my expectations! His product knowledge was impressive and he was quickly and effectively able to identify what would meet my needs while being incredibly friendly and personable. His positive energy made our sales conversation more like a chat with a helpful neighbor than a customer service call. IMHO he went above and beyond to make the whole experience of changing companies an actual pleasure rather than the dreaded one I was expecting!

Called Alex ** regarding updating my new home with a Select Warranty. I have been pleased with past service from Select Home Warranty. Alex was fantastic and easy to talk to. He explained everything so I would know what I was getting and what I needed. I needed to transfer my policy from CA to Montana which he did for me. They cover every brand that I have and would get a service provider if I have any problems.

My husband and I bought a house 1 year ago and our 1 year warranty is expiring. I researched available and Select Home had the best pricing/deals and the enrollment experience was very user friendly. We really appreciated that you received an additional discount on enrolling annually versus month-to-month, along with 2 months free AND they were even having a Christmas discount.

The online sign-up process was quick and simple. A representative called me just minutes later to complete the order and reduce my price with discounts I was eligible for. The cost is fair and most items in my home are now covered for better peace of mind. I really appreciate the lack of exclusions included with many warranty agreements.

Super sales folks, very detailed explanations... something for everyone! I'll be looking for possibly adding an additional 3 contracts for other properties that I own. The closing rate was super and made it easy to do! Lucus, the salesperson, absolutely knew his stuff and presented everything in a logical and easy-to-understand format!

The renewal with Jason was outstanding. He reviewed all options for me. Took the 3 year. Rates great. Feel like I have known Jason and Johnny for years. Super job by both. An asset to your company. Will tell friends about this plan. Will let all know what a great company. Worked great with me when I had a plumbing problem.

Very informative, tried to get me best deal. I just hope I have a good experience with service. Last company was horrible. Let's see how this one works out and see if they hold to their promise. If your company does not hold true, then I was told I could cancel at any time.

Initial rating for call which Eric give me a good price for the warranty. He gave me the friends and family discount price. Wll rate again if everything goes well and happen to use the service in the future. Great to hear about this company online. Will rate again if needed.

I was a bit hesitant to change company however my representative Ed answered all of my questions clearly and professionally. He went above and beyond offering me many options. I am very happy with the outcome and I would recommend this company to all of my friends and relatives. The value I was offered is outstanding including a "locked" in price for my lifetime... I have not heard of that option with any other company.

Was immediately called by a sales rep. He was extremely friendly and explained everything in detail. He looked and applied all discounts that were available to me. We even had a great conversation concerning my past experience with a bad home warranty company. I felt really welcomed. Received a follow up call the next day to confirm my information. Time will tell if I made the right choice.

Many home warranty companies contact me. Your company was the only one who mentioned perks such as discounts for AAA members...discounts if we are over 55..My wife and I are both. Likewise, when I couldn't afford a full term policy ALL AT ONCE, they offered me a 3 year policy. BRAVO FOR SELECT!!

I called about a home warranty and was very pleased with the information I received and the explanation of the cost and the extra discounts I received. The person was very helpful and knowledgeable. Very pleased with my experience and we are very happy that we have coverage on our home now.

I am pleased with the professionalism and friendliness with the representatives when I have called. There is not a long wait to talk to someone. I like the choice of plans and pricing, getting 2 months free is also a bonus. I like the fact that you get roof coverage as well.

My experience was good with the sales person. He was informative and asked me several times if I had any questions. He also informed me of discounts in order for me to save more money. The salesperson also advised me to call back with any questions that I might have and to look for my sales contract in an email by the end of today.

The customer rep was knowledgeable about service plans and the value of having extra coverage on household appliances. We purchase insurance for future home buyers too as a reward. Another benefit is to show future homeowners that we care about our home and want to guarantee peace of mind that they are getting a great deal.

Spoke to Mr Fred **. He was very knowledgeable about your program. Bought a 3 1/2 year program with him and your company because I was so impressed on what your company had to offer. Great presentation. Mr ** has done a great job today. I am very happy with the choice I made today. Hope you take good care of this salesman. He is very advantageous to your company.

I've had Consumers energy appliance plan for over 10 years. This plan's coverage is half the cost with full appliance coverage if unit cannot be fixed. I also like that plumber and electrical are included. My other plan through Consumers Energy did not cover roof leaks. I also added my central vacuum cleaner.

Jake was very helpful and he was able to find me many great offers for my area as well as lock in my rate. He was very patient with me and answered all of my questions. So far I am happy with the service and hope to continue to be Happy going forward if there is ever any issues.

Alan was great. He was very knowledgeable and efficient. I purchased the warranty as part of the sale of my home. Alan was able to answer all my questions and explained how the transfer to the new owner works. He completed my contract in a very short time and I was on my way.

I submitted a claim for a broken hot water heater Dec 1, 2023. It's 01/04/23 and I have been told for the third time that they will investigate and call me back in 24-48 hours. I am beyond frustrated and tired of excuse and COLD WATER. I would not buy from them again. I am trapped now.

I’d try to cancel this policy due late and no policy information to review after 45 days and very upset about it that leads me to cancel policy but the manager was able to talk things out which resolves the issues. And I acknowledge their professional customer service dealing with upset customers. They very calm and respectful in what they do.

I never thought I'd get a home warranty. I thought they would be too expensive. But, I got a great deal with Select by using an annual contract. It ends up to be a lot cheaper than the competition. The reps were professional and personable. I hope I'll be this pleased a year from now.

Enoch was very helpful and helping me find my policy number. I’m getting the claim set up, he definitely gets five stars. He help me find my policy number and update my email. Then he proceeded to file the claim on the phone so it could be expedited. I am extremely satisfied with the Customer service department

Thanks to Jake I was able to avail a quality warranty policy from your office at a price that is suitable with our budget! Helpful agents like him make customers spend a little more than expected but end up happy because of the great offer he provides! Thanks and I’m looking forward to being a valued customer and if the service is great, I would certainly stay with you!

Representative was courteous and offered good solution and I accepted the new offer that was made. I would recommend service to other friends as well. I was followed up with email of my warranty and met all expectation.

I changed from American Home Shield, They were becoming overpriced, I also didn’t like their phone system. Considering I was with them for 12 years they wouldn’t work with me, only offered a lesser warranty. I was very happy with the representative who worked with me and provided a GREAT Price for coverage.

The representatives verify you and everything is directly noted and policy is on hand and clear to read. I understand what my policy covers for and what is a home claim vs warranty. I never found or heard of value in these type policies but the cost and top level company makes me feel better as a home owner.

We had SHW in Texas and were very happy with it. Jake ** was our contact person and he helped us a lot being very quick with responding when we contacted him concerning our questions. We would really recommend him as agent and get the service you need. He is more than willing and able to go the extra mile to make sure that the client understands what is needed and will treat you as a valuable customer.

This company thinks if Vets, their sacrifice and does their best to assist the quality of life after service. Would recommend to all I know. Thought this was on of those company that just takes your money but these guys care and it shows. Looking forward to a continued relationship thru out the years.

Exceptional Service! I can't thank Select Home Warranty enough for their prompt and efficient handling of my recent plumbing issue. When faced with a sudden burst pipe, their responsiveness was unparalleled. The process was smooth, from filing the claim to the repair completion. Their customer service team was incredibly supportive, guiding me through every step and ensuring a swift resolution. The plumber they sent was not only skilled but also courteous, making the experience stress-free. Kudos to the team for their outstanding work!

This was a frustrating process. The online sign up was quick and easy. The salesmen who responded to the call were rude and uncooperative. 1st the follow up phone number caller ID was from random number. Would be better if it at least identified them as calling from Select Home warranty but it did not. I was forwarded to the wrong extension on one occasion. When I received a return call I was not asked to verify my identity and was immediately asked for my credit card information which made me very uncomfortable. Make sure they are trained on telephone etiquette and are less abrupt. In this era of identity theft and scam calls, they need to do better.

I experienced professional and easy enrollment. The prices are competitive and the plans fit my needs. The agent helped to provide me with the best plan for me. The service is Professional and response time was very quick. The plans allow for smaller deductibles and submitting a claim is very simple.

Lucas was incredibly efficient, informative, delighted in answering each and every one of my questions, he had all available discounts ready at the touch of a button and I am grateful to know all the details that he shared about the company’s offerings, what I can expect out of service, details on how to transfer if it when I sell this home. I will be most certainly delighted to share my experience with friends and family so they can take advantage of this incredible offers. An excellent customer service! Thank you Lucas very much for your time and attention to my needs, questions and concerns.

The gentleman Bruce took all the time and effort needed to make us one happy family. He asked me questions that let him to the answers for our comprehensive warranty. He made sure to provide both the warranty and cost that also saved us money. Bruce was polite and very pleasant during the entire conversation..

I've been around the home warranty block many times as a licensed REALTOR these past 36 years. I "interviewed" several home warranty programs. I was incredulous at first, but Select won my business and my trust due to the professionalism, patience and obvious experience of Jerry G, the account manager who was tenacious and available. Looking forward to SIX years of coverage for two of my properties.

Jack ** was very helpful in selecting the right plan for me. Went over the options that they had and which one would be a best fit for me. They have different options that will fit your needs for the warranty that you need for your home. He will give you quote that would best fit your needs.

I found out about the company via internet service and submitted an online request for a quote. A representative called me immediately in response to my inquiry. She was courteous, friendly, and professional during the telephone call. She provided detailed information on the plans and what services are covered. Thank you.

My account has expired last month which I didn't pay attention. I am a customer for your service about 8 years now. The representative helped me to renewal my account for another 3 years. The representative was good, and he has lay out all plans and I have got the best plan with a good rating and some extra month of service.

I have had Select Home Warranty for over 2 years now and I have been satisfied. I had a claim last year and it went very smoothly. I called and they contacted a contractor for me. They came, checked my washer and was able to fix it. I am glad I have it.

Spoke with Steven and he gave offer of 3 years and 6 free months for $1,1290. I said couldn't swing that today. Price quoted was $450 today $450 Feb 2 $450 March 2. Stated if I paid balance before Feb 2 I would only owe the left from the $1,129. Deal included service charge of $60, full roof coverage. Waiting on the email to check all included. Steven gave me his ext. ** if any problems. So far so good.

I am happy with the discount and price I got for my home warranty coverage. It was affordable and efficient. I found it a bit frustrating however that I had to call back my sales agent of the policy twice, and email him because of incorrect information on my warranty brochure.

The Select Home Warranty Customer Service representative was very helpful and friendly. He was very thorough and explained my options, giving me additional information and discounts. I look forward to working with this company and recommending to my friends, family and neighbors. Thank you for making this fast and easy during a stressful financial year.

As a new customer satisfied with customer service and explanation of services and discounts available. Compared several home warranty companies and hope I will have a good experience when I need the service. The reviews are good. My experience with home service is mixed, some companies are good, others regular and others bad. Some advertise very good but when you needed service they don't deliver what it was promised

Had been emailing with Jerry since the summer about moving to Select. Finally decided to pull the trigger. He offered me great coverage at a much better price. Gave me additional options but wasn’t a hard sell. Super fast, easy, and friendly. Will be calling back when we change over our other home.

Filed a claim for our heater. The company would not submit my claim unless I gave them the make and model. I don’t have access to this info because it is in the attic. After eventually getting the info, they sent a service guy out that barely speaks English. Hard to explain all the issues we have with our heater due to language barrier. He determined what was wrong and ordered a part that would take a while to arrive given Thanksgiving was that week. We go out of the country and let Select Home Warranty know that we are unavailable during that time.

Eric ** called, he explained options, provided deals. Eric offered 14 months of coverage for $465 premium & service fee of $75. Eric offered another 2 months for referral, another month for survey. Thank you, Eric. I plan to refer Select to few friends. Rather Eric **. I look forward to overall service from Select warranty.

Excellent customer service was provided to me, they answered all of my questions and concerns. Thank you for the good customer service you provide to your clients. I will recommend your services to family and friends that have no coverage or that are not satisfied with the service they have.

I was called right after putting in a quote request online for a new home warranty. Robert was very friendly and knowledgeable. He gave me info on the company and different plans. He gave me a competitive rate from what I was paying at my previous company. So far they seem like a great company.

After a frustrating experience with another provider I am pleased to find another provider that offers solid coverage at a reasonable price. Pleased with the agent that set it up for me. Hopeful to not use the warranty, but also trust that if needed that it will be efficiently handled by Select.

Very Nice over the phone. Made it simple to make claim. Best home insurance I ever had. I have recommended you to all my friends. With all claims I have made have been happy with every outcome. They always make the best out of a bad situation. Will continue to carry this insurance as long as I own my home.