Select Home Warranty Reviews

I would highly advise against using Select Home Warranty. I had the worst experience dealing with them than with any other company! I would give Select Home Warranty a negative 5 star review if that was an option. I purchased a 3-year warranty plan that began in 1/2023. I filed my first claim in 5/2024 and a technician diagnosed a problem with my wash machine but the claim stalled with the technician and SHW blaming each other for not fixing the problem.

DO NOT SELECT THIS COMPANY! We recently bought our first home, and Select Home Warranty has been a complete nightmare! My title company sent out the year premium and had to cancel the check because the warranty company claims they never received it, they reissued it requiring a signature, and again the Select Home Warranty claims they never received it even though I have the name and date of them receiving it. It has now been 6 weeks since closing on my home and they still have yet to issue a policy for me. I have called and been told I have an active policy, then I try to log in to the customer portal, and it says I have no policy, so I call back in and surprise I don’t have an active policy…

Absolutely the worst! Filed the claim on 4th of November for refrigerator problem. Technician from contractor chosen by Select Home Warranty - Service Contractor -JMC AC/Heating Mechanical Services came in 10 days after claim submitted. Paid technician $65 fee. Nothing after that. Put multiple calls, spoke with different agents. All promising help within 1-2 business days, promise email confirmation - absolutely nothing happens.

PLEASE, PLEASE, PLEASE stay away from this company and save your money. Signed up with them and made a claim when my water heater and then sump pump went out. The water heater was not covered at all and the sump was only covered for $189 and the $425 balance was to be paid by me. They said that it was considered a new replacement of the pump and therefore only partially covered. I could have purchased a new one and put it in myself but I had already paid for the $150 "diagnostic fee". I wish I could give ZERO stars for this company. I will be going back to IGS Home Warranty as I was with them for 14 years and they never Failed me. Select Home Warranty, you FAILED!

I do not recommend this company. I had two claims a water heater and they said it was not covered. Shortly after my dryer. They said that I had to buy a new one for them to give me $125. Since my dryer depreciated in value. I chose to cancel my plan and they never send me the $125.

Select Home Warranty is a complete fraud. I have filed 3 claims with them over the past few years. And not one claim was ever satisfied. You pay $75 for someone to come out and basically they look at the item and say “nothing we can do”. Or with my dryer which worked it just made a loud sound they came out took it apart and said the drum needed to be replaced and it was an easy fix. Left my dryer in pieces left and then I received an email from Select Home Warranty that said the item can’t be fixed and we will give you $100 toward a new dryer once you send the receipt. So now I had a dryer in pieces which worked and no one to fix it.

This company is a total scam. They steal your money with no intentions of ever honoring their policy. Waiting 1.5 months to have a their technician contact me, never happened. They finally told me to hire my own tech and they would reimburse me. With less than a week before Thanksgiving I discover my oven is not repairable and needed replaced. They won’t cover anything because the tech tried to install a part that ended up not even being able to fix the oven. Because I didn’t wait a week for them to get back to me they stated they won’t cover it. After hours on the phone they offered to cover the next service call fee of $65. After another day of going back and forth they offered me $200. So after the service call fee of $129 that they won’t cover, I’m left with $70 to buy a new oven. Hundreds of 1 star review on multiple websites that have similar stories to mine. Company is a fraud and a scam. Do not support them.

Misleading company, their policy does NOT cover anything that could go wrong with any of the appliances at all. THEY ARE A TOTAL SCAM! Waste of money, time and effort. Submitted 2 claims for legitimate issues in 24 months of being with them, paid the service fee for the technician to come and they denied my claims for non-sense reasons.

This company is nothing but a scam. They will find ways to not cover your appliance, or they will just cover the parts and you are stuck with the labor cost. DO NOT SIGN UP WITH THEM. I used to have American Home Shield, when I had a claim I paid my deductible and they sent a technician who fixed the issue and I never had to pay more than my $85 deductible. Since I signed up with Select home Warranty I pay my $65 deductible and then have to pay $250+ in labor costs for the repair. If you have them as your warranty company cancel your service and find a more honest company.

I am sending this out so other can be aware. I was with Select Home Warranty for many years. During this time I have called on the 2xs to do repairs which are covered. Both times they have found excuses not to cover. This last time was the worst. I had a plumbing issues in the shower and they started with their semantics in order to get out of fixing anything. They finally said I could get a plumber to write up a report of the problem. I basically had to do all their work and it still was not covered. I waited 5 days before anyone bothered to call me. Most of their responses were like automated useless information. To top it off the representative told me if I paid 200 a month more they would cover it. No Way! Whatever you do not waste your money on this company. They will lie to you and bleed you dry.

Stay far away from Select Home Warranty, they will do whatever they can to not honor your claim, including making up details that your technician did not even tell them. If you legitimize your claim, then they will just find some other excuse to not honor it. I signed up for three years, so far it’s been a year. I made six claims, and every one of them they found a loophole in the contract to exempt. I’m selves from paying a penny. I have now canceled my contract with them.

I had high hopes working with this company, but after they approved me to hire my own contractor, I ended up $2,300 in the hole. Now, they refuse to refund me, leaving me frustrated and disappointed. It’s incredibly unprofessional to approve such expenses and then shirk responsibility. I would advise others to proceed with caution when working with them.

Go somewhere else. Had to do all the leg work. Get an email stating they are working on contacting service, but aren't. Then email I can do it, with these stipulations, then never got reimbursed. When I tried to cancel my policy, the guy kept saying he will cancel, but kept trying to get me to stay. After 20min. I hung up. Had to call my credit card company to deny recharging. Good thing I did, because they are still trying to charge for a service I cancelled. Make sure you read the fine print. Not worth the money.

This was the worst experience ever! This company operates like a scam, solely focused on getting your money without providing any real service. From the moment you sign the contract, it feels like it's rigged against you. To summarize, we experienced an HVAC failure, and they didn’t send a technician for a week. After ten days, they rejected our claim, stating that electrical failures are excluded from the warranty. As a result, we ended up paying an annual warranty fee, two technician fees, and all repair costs out of our own pockets.

I bought to be a VIP plan and paid for 3 years with a 6 month free. Paid $1319.19 in May 2023. Recently my 4 year old washer needed new bearings. According to Select it was not cost effective to repair and offered me $225. They said the service person spent 5 minutes and sent them a bill for parts & labor $770. So Select said it was not cost effective and prorated the age of the Washer. I asked for a refund of my policy and was offed $405.70. These warranty’s companies lie so much when selling these policies and should be held accountable!

I've have Select Home Warranty for almost a year now. I've submitted a claim over 2 weeks ago about my fridge leaking water in the floor. Claim #**. Still haven't heard from anyone. I've called several times and they keep telling me they will escalate the claim. But when I ask to speak to a supervisor or manager there's never one available. The best home warranty service in my opinion is 2 10 HOME WARRANTY. That's who I'll go back to. Or just save the money I pay them so I'll have it instead of being scammed out of it each month

Had an existing account with Select Home Warranty and placed a service request for my dishwasher on Sept 15th. Two weeks went by and they weren't able to send someone out to repair it. SHW advised I find my own contractor and call them with the estimate. Called and got approval for the repair of $375... Repair was made and I immediately submitted for reimbursement from SHW. They responded that they received my invoice and it would be processed. My SHW contract ended in the middle of October and I called for a status update on my refund. "Your refund is on hold until you reactivate your account." I advised I wasn't happy with their services and wouldn't be renewing my contract with them. "We do not issue refunds to inactive accounts" I advised I had the approval email and the email acknowledging the invoice and that they have approved the reimbursement with their claims department.

Totally dissatisfied with this company. Upon submitting a claim I was told I had to pay the entire claim amount and send proof I had paid it. After paying the entire amount I only received a partial amount reimbursement. Then when I went to cancel this service they want to charge me another $75 to do so. Please beware of this company. They are not truthful.

I am writing to express my extreme frustration and disappointment with the appallingly poor customer service I have received from your company. I have been a paying customer since January 2023, and in November 2024, I filed a claim for a dryer that stopped working. While I initially appreciated the promptness in sending out a vendor, the experience quickly soured. The vendor determined that the belt and heating element needed replacement, with an estimated repair cost of around $350. However, Select Home Warranty decided the repair was "not worth it" and offered a mere $100 for a replacement, citing the "depreciated value."

Do not use this company. I have several rentals and thought I would try Select Home Warranty on a property I rent out in MC, as they are cheaper than most Home Warranty companies. But you PAY for what you get. Their customer service is atrocious, and they never call you back or have anything meaningful or helpful guidance. I placed a call into SHM on Thursday 11/14 via the portal and then waited over 24hrs for anyone to respond to my phone call I placed after the initial claim. Once I finally got hold of someone, they gave me no help and as my claim was an electrical outage at the property, I told them there are two young kids at the property, but all they said was I will receive a call or an email when they find a licensed contractor. Never got a call and Finally got the email on Friday 11/15 and it basically stated, they could not find a local company and I had to find one.

We have been without heat for 2 weeks and counting, just jumping through hoops to have our claim processed. They ask for info, we send it, they say 1-2 days to process, call in 2 days, they say they didn't receive it, send again and rinse and repeat for 2 weeks of kicking the can down the road. They're quick to take your money but surely their business model is to exhaust you into making the repairs yourself independently. Stay far away, it's a complete waste of money and effort!

What a joke! SHW neither repairs nor replaces appliances. When my dishwasher was determined to beed to be replaced, they offered $100 to buy a new one. Ha ha. A new one costs $500 to $600. Their offer doesn't even cover the cost of the technician whom they sent to evaluate the dishwasher!! A complete waste of money.

I had paid insurance for two and half years, never had a claim but this summer of 2024 when the temperatures rose to 115 my Air Conditioner broke down. I called Select Home Warranty and told them I needed my A/C repaired. They told me they were so busy they did not have anyone to come and look at it and to find one on my own and they would refund up to $109 for the service visit.

I canceled the home warranty with Select Home Warranty because they would not honor the warranty. I had multiple issues with my refrigerator and they would not cover repairs and said that they would give me $185 towards a new one. Also would not honor repairs on AC unit claiming an electrical issue when in fact it was not, got a 2nd opinion.

On October 15th, my refrigerator broke and stopped cooling. Select Home Warranty hired a “company” to fix it and sent him out on October 31st, over two weeks from when I made the claim all while my refrigerator is still running and not correctly. The company who came to fix it was a single man company that did not speak English and had two unlicensed appliance technicians come to my house on his behalf. They charged $75 and only accepted Venmo or Zelle (not a credit card because that could be disputed) before even looking at my refrigerator. He tightened some wires and said “I fix loose wire if no work it’s compressor” and left. I heard nothing for 72 hours so I called back and Select Hoke Warranty (called “SHW” from here out) said that they haven’t received any paperwork and I needed to call their technician and see where it was.

I don’t think it’s worth investing in their warranty plan. They will not cover repairs for old appliances and will offer very little compensation after you pay the $75 co-pay, which feels worthless. I would give them 0 stars. I suggest you save your money and look elsewhere.

THIS COMPANY IS A BIG SCAM. Do not buy their coverage. They will find every conceivable way to deny coverage and I was left stranded with a downed heating system that their technician took apart to diagnose. The tech submitted the claim to replace a circuit board and they refused to cover the repair because I did not have 3 years worth of maintenance records. I have been in my house less than a year! They offered me only $150 towards an $1100 repair. I am canceling my policy as they will prorate the premium monthly. DO NOT USE THEM!

I had an Emergency on a Saturday, I called, did not get a answer. My water heater was leaking all over my basement. So it would not cause more damage I got someone to replace it. I called Monday they informed me it would be Wednesday before someone could fix it. Since Lowes was on their way I went we Lowes. OK I did not follow their rules. I would have worse problems if I waited. All I wanted was a little back from the expense. They sent me 150 dollars. For something that cost 3000. When I canceled they charged me 75 dollars. I would not recommend this company for a dog house. All they care about is $$$

Beware. Do not do business with this company. I filed my first claim on a dishwasher. Claim number **. The technician came out and found that the pump and heating element needed to be replaced. I paid my $65 service call. He called Select Home Warranty and I was present. They only wanted to cover the part with the cost of $300. They wanted me to cover the labor. It states nowhere in my contract that I would have to pay additional money. They told me that they were just going to give me the value of the unit. I read my contract under dishwasher and I quote this is what it says. "6.2.4. Dishwashers. This agreement covers all modules, components, and parts of the dishwasher necessary to the functionality of the dishwasher. Control boards. pumps. switches. drain pump. temp control. heating elements. drain lines. Excluded racks and rollers".

We switched from Choice Home Warranty to Select Home Warranty and had nothing but disappointment and disgust from them. We filed 2 claims, 1 with our A/c which they denied and our refrigerator wasn't working properly and they denied it too. There is a serious communication barrier with this company. It was very hard to understand all the agents we spoke with. We moved and canceled our policy as it was not transferable to our new home and the denied a refund, even though we had 32 months left on the policy. They said it was because of the ll the cancelation fees. STAY AWAY FROM THIS COMPANY. THEY ARE SCAMMERS.

I filed a claim with Select Home Warranty, only to be told my account was expired. My payments were taken out of my checking account, without ever missing a payment. It took a month for them to discover that my account was actually paid in full every month. In the mean time it was in the 90’s in Florida and I had to get the A/C unit repaired, my house was 93 degrees. It was extremely difficult to work with customer service. All agents spoke very little or hard to understand English.

I bought home warranty on for 3 years. My purchase date is sep 26 2024. I filed an incident. My oven is not heating properly after 30 days of coverage as per their policy. The technician came and took my 60 usd service fee. He said that you have to fix the panel or sensor that is tripping the oven without doing any work on the oven. The next day SHW sends me an email that your effective date for your policy is oct 26 and nothing gets covered for next 30 days. I told them you all are scammers are ridiculous.... so you mean to say that I pay and I wait for 60 days to file a complaint?

"This company engages in deceptive advertising. They claim to cover all appliances in the house, but my 5-year-old water heater is leaking and they refuse to cover it. A water heater is clearly an appliance designed to store hot water, yet they exclude it from their coverage. This is misleading and dishonest.

They do answer the phone but the service is probably the cheapest. They won't cover anything fully though they will give you a hundred to couple hundred usually even if the product is close to brand new. Sometimes they will provide you a technician others you're stuck figuring it out.

We switched and have regretted it from our first claim!!! As soon as I can switch back I will! A mistake that cost me $16,000 for a new heating/A/C that would have been covered. Customer service was of no help, just kept repeating rust and corrosion as to why the unit was not covered, and not what parts needed to be replaced. If I could I would leave NO Stars!!!

They deserve ZERO stars. I purchased two platinum warranties. I had one claim for each property. One a/c problem, the other a plumbing issue. After waiting weeks for them to send someone out I finally had to hire my own repairmen. SHW refused to refund my money or reimburse me for hiring someone.

This is a horrible company. I have submitted 3 claims, all three have been denied for plumbing, ac and hot water heater. They are a fraud who just take your money but don't actually cover any repairs. Then when I'm trying to cancel my policy they are arguing with me on the phone.

I would rate this company less than one star if I could. Despite buying their top-tier Platinum package and paying for three years in advance, I’ve consistently faced issues when needing assistance. Each time I filed a claim, they found excuses to deny it, without providing valid explanations. When their agents couldn’t justify the rejection, they would simply offer a $100 refund instead of addressing the issue. If you value your time and money, look elsewhere. This company’s service falls far short of the promises in their premium packages.

Select Home Warranty has a few fine lines in their contract you need to be aware of. The first one is that anything said on their website or by an associate has no bearing on your actual coverage. This means they can promise you all the protection in the world and simply find some random excuse to deny your claim (like any/all electrical problems are not covered despite everything being made of electrical components). The 2nd is that if something is too expensive to repair, they will only give you ~5-10% value of the component/unit and say it is because of depreciation, and nothing more. 3rd is that Select has a hard time getting contractors to work on your units because they frequently do not pay the contractors, I have 2 contracts still waiting to get paid for working on my AC unit over 6 months ago... Select is a horrid company! DO NOT BUY THEIR COVERAGE!!

This place is a scam. They will use loophole 9.1.2 in the contract to avoid any repairs. They will say the appliance is too old or you did not maintain everything yearly (like AC), if you do not have some record where you have someone come clean everything once a year then per 9.1.2 they do not have to pay for repair. Buyer beware! I never had a problem at American Home Shield! Going back.

I was getting ready to switch to this company and after reading all of the reviews of 2024 especially in October alone is astounding how bad the customer service is!!! WOW. I apologize that you guys had to spend your money and did not get the comparable results, you have saved me frustration and money from coming to this company.

Select was very fast in getting a repair person to fix my installed refrigerator icemaker. Of course, it initially wasn't covered because in their list of appliances that are covered, there is a listing for ice maker, but it's listed just like lots of different appliances -- it does not say refrigerator icemaker. So, when there's a service call they say, for an additional $100 we will cover the icemaker. Then, when the service tech calls and says Select has approved the part, but will NOT PAY INSTALLATION. If you look carefully at the list of items not covered, installation is on the list, though, of course, not featured. The place to get that information is here.

Select Home Warranty is a terrible company! They claim they will take care of you but they don't. When you file a claim they do not respond with a answer on your claim with in 24 hours. Select claims they sent an email they are working on the problem and that is the answer in 24 hours. Bull. I have had 3 claims with this terrible company and all of them I have had to keep calling for an update as they don't let you know. When you call they are working on it. Bull. I have had to find my own technician for all 3 claims. Select pre authorizes you $100.00 when you call your own tech but if you don't call them before the work is done Select won't pay you for the job or the $100. preauthorized amount.

I deeply regret purchasing a home warranty from Select Home Warranty. My experience with them has been nothing short of frustrating and disappointing. Here's why: Failure to Provide Service: When our hot water heater broke down, we immediately filed a claim. According to their contract, they're supposed to send a technician within 2-4 days. We waited for over 10 days, and no one ever came or even contacted us. Left Without Hot Water: My family, including small children, was left without hot water for more than 10 days. This caused significant inconvenience and potential health issues.

Do not purchase a warranty from Select Home Warranty. They are not available 24/7 as advertised. I filed a claim, 10 days later was told my appliance was too old and offered $150 toward replacement of $4300 unit. Tried to cancel the policy but was passed on to more employees up the chain of command who promised my next claim would be satisfied. Argued to cancel the contract and then eventually after calling back 4 times to cancel, I was charged $75 fee for cancelling. Do not trust this company. They are low quality and will not complete repairs or replacement as they advertise. They depreciate an item based on its age and then give you replacement value based on the age. Just like car insurance, you file a claim and you never get enough to replace the vehicle.

This is my first time using a home warranty service and it will be my last. My experience is a follows and I am not one that writes reviews: I contacted SHW on 10/14/24 for an HVAC problem and an appointment was scheduled the same day from 4:00-6:00 PM. I left work early and waited on the contractor to arrive. At 6:30 PM, I called the contractor and did not receive and answer. They called me back the next day and we scheduled a second appointment for a few days later. He then contacted me the next day and asked if he could come a day earlier and I agreed to do so once again leaving work early to wait on the contractor. He again no showed and did not communicate.

Select uses section 8 of their contract to get out of covering items. They don’t cover installation or other fees and you still pay your $75 fee each time. They sent out someone to fix my garage door opener and after replacing the receiver said it would be ok. The next day it wouldn’t lift the door. I called again and they sent someone else who said it was too old and needed a new one. Select would only give me $175 toward it and would not cover installation charges or any other fees.

Because of this company, I will never sign up for home warranties again! I paid over $3,000 for a 5 year plan. I’ve had them for about two years and I only filed 2 claims, both in which I was told they did not cover. Not to mention it took forever to get a technician to come to inspect that appliance and then more time for them to report to the company to let them know what’s wrong with it. Just so that weeks later they can tell me they don’t cover it. Then when I tried to cancel with them, they told me my reimbursement would be $930 and that I will receive a check in 30 days!

What a total waste of time and money! When we purchased our home 11 months ago we bought a home warranty as part of sales contract. We filed a claim for a plumbing back up and they sent someone to take care of it, that was the one and only time it went well. The next time was for my Electrolux Induction Cooktop. The elements were occasionally not working so we filed a claim. They came out and because I couldn’t make it act up while he was here he left. Before leaving he said that with the induction cooktops that there’s no fixing it. If something fails then the entire thing has to be replaced and his manager hates paying for a replacement because they’re so expensive.

Updated on 10/23/2024: This is an add on to my previous review where I was waiting for a call back from a supervisor. The supervisor never called me back. I filed my complaint with the BBB even though this company is not an accredited member with the BBB. I was referred to also file a complaint with the Attorney General and the board of insurance in my state even though this is not considered insurance. They do have a department to take these type of service contract complaints. I have disputed the charges to my credit card company as well. I received a call from someone with this company on Sunday 10/20/24 saying he was responding to my complaint with the BBB and that he would issue a credit to my credit card for five of the 18 monthly payments from my credit card, and that was all he would do. I told him I had disputed the charges with my credit card company and I wanted all my money back.

It appears Select Home Warranty is a "call center scam". It also appears their approach to a claim is to review parts costs from Home Depot and add a fraction of the time required needed for the repair generating a contractor compensation of a fraction of what is required. For example; Select only offered $180 for a water leak that required $1600 in repairs. Originally Select told me it was my responsibility to resolve the cost with their technician whom I didn't select. After complaining for 9 days with call center operators requesting to speak to Corporate and threatening litigation, I finally received a call from Corporate offering the maximum amount of $500. It shouldn't have taken 9 days to get to this point. I highly recommend to not use Select.

The company claims that it will fix your appliances like washing machines, however when my washing machine started leaking they denied the claim - stating that "the valves are not covered & too sorry we can’t help you" - does that sound like a scam!!!

I have the most horrible experience with Select Home Warranty. I took the platinum insurance and so far everything is not covered. I have complained to the Better Business Bureau and to the Consumers Affairs. I see enough complaints here for a lawsuit for fraudulent practice.

I have purchased 5 years coverage in 2021 paying a lot of money. I am still under the contract. Only a couple times of claims are all refused showing their unreasonable policies. If you are busy normal citizens, hire a professional lawyer to read their policies thoroughly before you sign the contract. I doubt any lawyer will recommend this company. They will find pitfalls easily. Please don't be foolish just like I was.

Took too long to respond to our AC not working, came out a WEEK later, and then denied the claim stating exclusion for electrical issues... Poor lengthy hold times and waits for customer service. They upsold me on a 3yr policy and each time they come out they have excuse after excuse not to address the issue due to "exclusions" and further the salesman said, "You can cancel anytime and get full prorated refund" but upon calling to cancel the $1525 3yr policy with 16 months they wanted to give me $105 refund based upon $1.68 per day yet they did not calculate the refund properly. Very disreputable company.

I called Select Home Warranty on Friday, October 11, 2024 to set an appointment because my pipes were leaking which caused water in my walkway. Someone called me Saturday stating the earliest was Monday. Monday, and I have a leak in which I have to shut off my water when I am using it. A company who is contracted with them came Monday. He pretty much looked at it and told me he might need to replace the system, so I asked what about replacing the part. So now I am in the process of ordering a part. I was approved for the part, however I was told by the contractor I will have to pay him $212.34 for the labor.

Select Home Warranty makes promises and then finds ways to not pay you. I was told that my AC was fully covered. When it broke they said it was the low freon, which is not covered. It was an utter waste of my money to even have this policy. Please, just save your money and plan for the repairs yourself. The money you spend with them can be put to the actual repair. They also charged me, on the spot, for the technician (Sothern Comfort Air) to even show up. Without even looking at my AC, the technician, in advance, forewarned me that the repair would not be covered. I told him to email me an invoice for his service and he and his wife hassled me until I made immediate payment. This company and their hired technicians (South Comfort Air) are a scam. Save your money.

I had a policy with this agency. When I tried to cancel the account, the lady on the phone refused to cancel the account without wanting to argue with me for a long period of time. I asked and begged this person to please cancel the account. But instead she wanted to argue about cancelling the account until I literally yelled at her. I have never an agency so RUDE! When someone calls and begs you to cancel an account. Just cancel it! That is common sense.

After finding that our ice maker in our freezer had frozen over and stopped making ice we filled a claim. They denied our claim because our policy didn't cover ice makers. We've disputed their denial. They said that they would cover the ice maker for an additional $100. We paid the money and a tech was scheduled. Diagnosed as an ice maker failure. Select ordered a new ice maker and had it delivered. Tech returned and installed. Problem continued. Tech then said it was the solenoid valve. Select ordered that part plus another ice maker that was faulty. Tech then installed the solenoid valve.

We paid for a year of service and filed two claims, in addition to paying the $85 service fee for the shower handle and the dryer. We have to paid $145 for the installation of the part in the shower. While the part for our issue was approved, the installation was not. To make matters worse, we couldn’t use a credit card for payment because the plumber had experienced similar issues with this service and didn’t want to risk a credit delay in his account. This was frustrating and added unexpected costs that the service should have covered.

As a home owner who has used a few different companies over the years, Select Home Warranty is the absolute worst company I've ever had to deal with, warranty company or otherwise. When looking at online reviews, they came recommended by reputable companies. At this point, the only logical conclusion is they are so flush with cash they steal from customers that they are able to buy all these "endorsements." They make the process purposefully complicated so that you have to keep calling or e-mailing - likely hoping many will just give up. While they claim they cover older appliances, they depreciate the value of the appliance to almost nothing with an unknown calculation they will not share with you. If you try to talk to a supervisor or otherwise elevate the claim, they refuse. If you e-mail with complaints, you get no response.

They are totally scam company. They does not want to cover to fix or repair for my refrigerator. They said it is manufacturer warranty. I tried to cancel and they do not allow me to cancel and asking to stay with free service call. I do not want it. Then they count and add up all the claims with give me negative number which i have to pay back for Select warranty company. The policy said I can cancel anytime and cancelation fee is 75. BUT DO NOT BELIEVE IT. THEY WILL NOT GIVE YOU BACK FOR THE REST OF THE POLICY. Which I am so stupid and paid for 3 years contract ahead.

Select Home Warranty is a scam. They don’t honor their policies and will make up any excuse to not pay you back for a claim. I would never recommend this company to anyone. Both of my claims had to be outsourced because they couldn’t find a technician. I had to do all the work getting all the information, hiring the technician, documenting the corrections, request approval for everything, and they basically just stopped emailing me through the process. Then they denied my claim when I gave them the final bill. This happened twice!

Worst company ever!!! I truly hate this company. They will find any reason to denied your claim and force you to cancel so they can get your money and make you pay a cancelation fee. I won't buy a hot dog bun from this horrible company.

This is one of worse company I have seen. Run away from them as soon as you can. They are very nice when you are buying the policy. Only time they are nice. Once you want a claim then it's very poor experience. If the repair cost is 330 $. they are saying, "Take 150 $ and buy a washer for yourself." They are not restoring my services and I don't think in this situation you ever need a home warranty when it's practically of no use. I would never recommend anyone to buy home warranty, especially SHW.

I actually tried this home warranty for a year. I had occasion to use it twice. It cost me $400 the first time and $700 a second time. They use all the tricks in the book to get over on you, please do not buy.

These guy are the actual worst! Their fine print at the end of the contract pretty much shields them from covering anything, including making you pay for the tech’s hours… They even depreciate appliances at an incredibly fast rate, allowing them to leave you with nothing.

This company called too many Time and when I was looking for appliance insurance and I had 1s time good experience but when the second issue came to my refrigerator they pulled their hidden policy details which are very tricky specified at 9.1.2 of the policy which says if the maintenance issues are not covered and more things are specified so please be careful with this insurance I felt like a fraud. We usually never worry about any kind of maintenance and I never heard about the maintenance related blockage for my claims in my past with other insurance.

I have been using home warranty for over 15 years. I had two recent claims. One with electrical, which they only paid for the part and didn’t cover the labor and the plumbing that they declined all together. Paying $75 service fee to find out that they are not covered. The customer service is out of Philippines and I could hardly understand them. Horrible customer service. I paid about $600 for this horrible warranty. You are much better off with other companies or just use the Thumbtack.

They are not even deserving of a single star. It should be negative 5 stars. Select Home Warranty is a waste of money but they were more than happy to take mine. Calling me the minute I submitted my number asking for more info constantly trying to upsell me. I bought a 1 year plan for my home. I made the first claim 2 months later because my air conditioner stopped working in the middle of summer. After making the claim they said they didn’t have a technician available and to get my own. They then refused to cover the claim first. They said I didn’t wait 30 days to make the first claim so I pointed out the dates then they said they don’t cover any internal electrical??? Most home appliances have internal electrical components. What does this plan cover?

I had been with this company for over a year. Utilized the repair services just once, for my dishwasher. First off they said they had no one to come and check it out, need to find my own technician, and have them send Select Home Warranty the estimate for repair. They denied the amount from the technician, and offered me $150 for services that was costing twice that amount. My dishwasher is only 4 years old, as is only used maybe once a week. It was the heater exchange that was faulty. Select Home Warranty told me I should just go and buy another dishwasher, instead of fixing a 4 year old dishwasher. I went ahead and paid out my pocket for the technician's services, and my dishwasher is working like new. I decided to cancel services with SHW, and was told there was a $75 dollar cancellation fee, even though I paid month to month and had no contract.

After hearing their speech and what appeared to be a good contract, is nothing what it says. Buyer beware, read your contract and coverages. I was tricked into this and not happy. Since my last repair request it has been over one month and NO service.

I filed a claim for my refrigerator not functioning. They asked me to pay out of pocket as it’s covered by Samsung even after sending a proof that Samsung doesn’t cover it under manufacturer warranty. They took money from me three times for service. Scam be aware!

We live in Phoenix Arizona, June 6th first day 113° our AC went out. Call the company late in the afternoon, got a recording someone would get a hold of us in 24 hours which is not acceptable!! I contact our personal AC guy, he came the next day midday and fixed it for $245. After 7:00 to 8 weeks of dickering back and forth no communication from the company, they reimburse me $155. During all the things that were going on buying our new home did not realize paying $650 for home warranty I would have never have done it! WARNING, WARNING, WARNING. DO NOT USE THIS COMPANY, NOT WORTH IT!!

This company is not to be trusted. They took over a month to send out an electrician and left us with only half the power in our home working. In addition they left our 2 small children for days without hot water and refused to cover our hot water heater. Please do not use them. Look at their reviews on Facebook and the BBB first. Their web page reviews are fake.

This is one of worse company I have seen. They always refuse claims based on some pretext. I will advise nobody should take policy from these people. We should write online review. We should also file lawsuits against this company. I think, they are some kind of fraud/scam. Gov should stop them. We need to meet Congressmen and Senators in DC to show how bad business are scamming common people.

We purchased this home warranty with the purchase of our new home on last year. We added the septic tank coverage to the platinum plan. We never use the warranty until our septic tank had issues about 2 months ago. They sent out a company that wasn't qualified to work on our system, but we still had to pay the service fee of $125.00. I called them to let them know and they told me to get my own contractor.

Sales agent talked to me to get 7yr coverage on platinum plan and I did. My refrigerator damper door goes down. Select contact a company in NY and I'm in CA. This company subcontract to the local repair service. They went out and looked at my fridge. The part cost $365.00 and labor cost $155.00. Select go back to me an offer $350 due to cost effective not to repair my $10K fridge. The agent suggested me to go to amazon to look for another fridge (?). Do more research about Select (SWH). More customers complaints about this service. Now I realized that this company have their claim office in other country so can call anytime you like but to result it is your luck, The only person speaking promptly and you can understand is the plan sales agent you can get trap. Stay away from this company.

I had warranty with this company for 8 months with no claims. First claim was for dishwasher not working correctly. They sent a technician in a very timely manner who stated what needed to occur to repair and paid the 75 dollar fee. The following week I get a notice indicating that the cost to repair was too much and they offered 100 dollars toward replacement or repair. Of course that is not enough to do either. After reading reviews here I also believe this is deceptive company who gets consumers to purchase the warranty but does not follow through. Today I received a marketing email and thought I would copy and paste part of it as part of this review. It is at the least deceptive and at most potentially false advertising.

I don't use to write reviews or surveys online. However, Select Home Warranty company is the worse warranty company in the field, that I like to let everyone avoid to it. They offer lower premium and always have better discount with longer contract terms. However, they have horrible and terrible service. The technicians they hire are very small companies with lack of professional skills. It takes more than 3 weeks to handle the service and finalized claims under this warranty company. Majority of the BIG appliances are not replaced, such like, A/C, heater, double door oven, 6 ranges cooktop, and refrigerators, because Select Home Warranty always finds an excuse to reject any reimbursement for replacement.

One of the worst consumer experiences of my life. So good on the "sales end." Then you are both lucky if your claim is paid and forget quick service. They have you waiting for repairs that can leave your property damaged. I had to get things fixed myself and still only hope for some compensation. You can't talk to anyone in a true customer service role once you have a plan. Your phone number is captured so you can't get to the original department that sold you a plan. You literally have to borrow a friend's phone that hasn't been captured. I could go on all day. Seriously seriously awful. I had a previous warranty company that looks like the greatest thing since sliced bread after this company.

Scammers 9.1.2 excludes anything they want. Somehow John in new jersey can somehow override what a pool tech that they hired to look at my pool filter. That had a faulty inner standing pipe. They blamed it on maintenance. The pool filter is old. Yet they kept trying to make sure they do not pay. I should of known when they tried to scam me and put my deductible at 200 dollars when it's supposed to be 75. Super shady company. Scamming a military member is crazy.

Select Home Warranty is the most crooked, backstabbing company I have ever worked with. I bought 4 policies for a 3 year period for rental units. In our first year we made several claims, most of these claims the company sent a small check which covered 25% of the cost to replace and install a new appliance. At the year mark I called to cancel my policies and receive a prorated return. I was on the phone for over 90 minutes talking to 5 different people, each blatantly ignoring my request to cancel and trying to offer minor benefits to earn my business back.

Homeowner beware, Select Home Warranty is the worst home insurance I have ever had. After 3 claims, I can say with all honesty that I rue the day I signed a contract with them, which I’m stuck with for another 2 years due to their early cancellation policy which dictates that the consumer must pay back all covered repairs if they cancel early.

Complete waste of money, but they have some amazing salespeople that worked wonders on me. I got a top of the line plan, or so I thought, and in three years of trying to get work done, I've only ever gotten the air conditioning looked at + one pound of freon (once) and a repair to make my dishwasher close. Everything else they will say isn't covered even when I specifically reply to them with the language from the contract copied, but hey, I guess that's better than times when I've paid the service fee and then learn that the repair is not covered and the fee is not refundable. No dashboard to clearly track claims, and absolutely no way to talk to a human being about getting a policy refund.

Select Home Warranty is a terrible company. I have had them for three years and had two claims. First was roof leak. They don't pay to repair anything but the roof, so no drywall repair. They denied my claim as they only pay for a small round area and pay for no shingles, nails, or any other part of a roof. I reported to the BBB, they paid it then, at least their max of 400, and it cost 700. Then, I had yet to change companies, and my AC went out. Basically my coil failed, possibly due to blower motor fail, then froze, then broke. Standard AC issue.

I had to pay $75 for someone to come out and look at my Panasonic digital dryer that was making a small squeaking sound. The repairman said he would get back to me once he spoke to Select Warranty which never happened until I initiated the phone call a week later. Once I chased down Select Warranty, they told me that my 6-year-old dryer was “unrepairable” and that they would only give me $125 for a new one. I’m upset because it’s not as if the dryer doesn’t work, because it does, they just didn’t want to fix it. I’m also upset because $125 for a new dryer is pennies going towards a new purchase. They also said that they would take away my old dryer that still works which I’m sure they were going to fix it and sell it again anyway. They are crooks, don’t do it!!

I asked to see a copy of the contract with all the details of what is and isn't covered and they would to send it to me until I signed up.!!!! I asked for a copy and the guys just keep saying we are here to answer your questions. He didn't even hear me asking for a copy, he was just reading off his script. RED FLAG

Had high expectations when I got their Platinum policy but it's absolutely the worst. In FL with the heat index in the 100s. AC is down and not cooling. Tried submitting ticket(s) but their dashboard does not show tickets or provide status (broke) of tickets submitted so it's up to you to call and unravel where things stand. And read carefully policy sections, 5.4, 5.5, unless it's an emergency, defined by gas line or live electric, they say it will 2 work days before they get to it. Also, know you call their toll free, you are talking to someone reading a script in Philippines, and good luck with trying to get a hold of a supervisor.

I have had Select Home Warranty for over 7 years. I have put claims in for my AC, stove/oven, plumbing stoppage/back flow, and my water heater in those 7 years. They did not cover anything. I have paid over $13K this far and that is about to go up due to the water heater. Their plans are garbage and the only thing the policy seems to be good for is eating my monthly payment. I recommend never calling this company.

Horrible company. None of the customers service representatives speak English. When you file a claim they make you find your own company to fix it and you pay out of pocket and they supposedly reimburse you. Will never go with this company again. Tried to cancel and they were going to charge me $75.

Stay away! This is a scam. They don’t actually cover anything. I’ve made several claims and all got rejected for absurd reasons. Then when I tried to cancel they said I would owe them money due to fees they add on for cancelling. Terrible business. Don’t waste your money.

I had filed a claim for 2 bathrooms for toilet problem and sink as it doesn’t hold the water, and that drains slow. As well as 1 tub. The plumber came out and did the work and called it in and was surprised how bad they are as they made me pay to 75.00 fees even though the plumber was here today. They said it is 2 separate bathrooms so they both have a fee. Then the plumber told them that the sink stopper was bad as it wouldn’t seal correctly and would not hold the water and that they needed to be replaced. They came back with they will only cover the parts which is about 20.00 for all 3 since my bathroom has fuel sinks and diagnostics but won’t cover the labor. This is the worst company ever and will drop them ASAP even the plumber said he heard they were bad and not cover things as they are bad. Do yourself a favor and stay away from them. I sure will.

I have been a customer with Select Home Warranty; it was all good until I filed a claim. When I filed a claim, it took them four weeks to respond and tell me that the AC unit parts were not included in my policy, yet it is comprehensive coverage. I requested to cancel, but they did not follow through, transferring me from one representative to another and eventually saying that the manager would call me to cancel. This is a bad company to work with.

I enrolled with Select Home Warranty from last year. Didn’t have any issue so no need to use them until recently when my fridge made loud noise. They quickly sent a technician to check ($65) and he mentioned the motor damper is broken so the motor cannot open/close the vent properly so it keeps doing it. The noise issue is a symptom but the vent is not working properly so this is to me a mechanical issue. Though I am not familiar with how this claim process works so didn't talk to him in details assuming he will explain to the insurance and resolve it.

We have had this 4 years. Every claim has either been denied or dragged out forever. By the time you pay your deductible and get a repairman you gain nothing from the claim. Will not cover water heaters if they leak. Will not cover damage if you have a leak in the attic and your whole kitchen ceiling falls in. Will not cover HVAC if you don't have 3 yrs. of service records. Even if you just bought the house. Long dragged out phone conversations.

This company is a total scam and will not provide service when needed. They take your money and refuse to pay for services when requested. They are totally dishonest and it is very hard to speak to someone who can speak English. Most calls are routed to foreign countries.

Buyer beware, you will spend more time and effort trying to get help than what you pay. When you try to get help, be prepared for more than a month wait as they "try" to get you help. Beware paying for anything in advance as they look for ways to refuse service. My technician told me that they will no longer do business with the company based on the questionable response to my claim. DO NOT WASTE YOUR MONEY... The contract only supports them but there is no accountability for truth or service, and the salespeople will say anything to get your money.

I’ve had an extremely disappointing experience with SelectHomeWarranty regarding a claim for my Samsung dishwasher that displayed error code 5C. Here’s a summary of the ordeal:

**STOP** DO NOT USE SELECT HOME WARRANTY*** They cover basically nothing. Always a challenge. Read the very very fine print. They can elect NOT to cover anything at any time and pay you a depreciated value under Section 8 of their policy! If you have a home with appliances over 5 years old they simply say the cost to repair is more than the value of the unit and will NOT fix it and will offer a replacement value at a fraction of the cost.

Do not enroll with this company. All they do is try to find their way out of a claim rather than help homeowners with their problems. They have the worst refund/reimbursement policy, and one has to fight them tooth and nail for what should be coming one's way in terms of reimbursements. I had to make over 20 calls over 6 months' span to receive reimbursement check and despite promises I am yet to receive it. Do not enroll over a year since they calculate the overall cost of your membership (claims and all) and most of the time you end up in negative territory if you decide to cancel your account with them. You would end up with no refund if you had a claim despite you paying for multiple years of premiums.

I would NEVER recommend this company. Have had horrible experience. Our $800 microwave broke, they gave us $100. Our water sprinkler system broke (mind you we bought the yard and pool service extra), refused to pay, our pool broke (after accepting the money for pool service) said they don't cover such. Our AC broke refused to return our calls for almost one month, would not provide answer to claim, dishonest, had to report them to insurance commissioner. DO NOT USE THIS company, they will take your money and not provide the service. NOT ONCE have they had a technician to assist us, we have always had to find our own. They will NOT pay, only take your money.

Terrible, terrible service and misinformation about what's covered. This is the worst warranty company I've ever dealt with. I'm sorry I am under contract with them. The people they've outsourced for your initial phone calls cannot be understood and provide customers with no confidence. The company was unable to provide a plumber for me - which was surprising - so I had to find my own. Then I went through multiple people who each asked me again and again for my address, email, etc., when I called for authorization of payment to the plumber I hired. You're required to have an estimate from a plumber and have the plumber respond to their questions.

Scam. They will deny claims and deny claims until you give up. They “promise” to pay for claims and the checks never come. When I declined a payment more than 24 days after the check was due, they said they didn’t pay it because a payment declined. It declined because I turned off the card More that 15 days AFTER the check was due. Scam company and fake good reviews. Can’t leave messages for the claims reps and can’t get thru to one. Can’t see any claim information such as status, payment confirmations or receipts and no way to “manage your account” for their website. I would NOT recommend this company.

Terrible Experience with Select Home Warranty and Mosqueda Refrigeration - A/C Still Not Fixed After a Month in 120-Degree Heat. I am beyond frustrated with both Select Home Warranty and Mosqueda Refrigeration LLC. I submitted a claim in August for my A/C, and it’s now September—I still don’t have air conditioning in 120-degree Arizona heat! The first technician from Mosqueda Refrigeration never showed up, and despite requesting a new service provider, Select Home Warranty kept sending the same unreliable company that never came.

I would give them zero stars but that is not an option. Do yourself a favor and get someone else. I submitted a claim for my A/C, Select sent out a contractor to fix the unit, but then they denied the claim, so I had to pay for it myself. Select stated that the price was too high, and the contractor was not approved but they sent that contractor to me.

Select Home Warranty is by far the WORST home warranty company to deal with. Their primary purpose of existence is deny your claim. I have had several claims with them over the years and 1 out of 8 claims got resolved, they never cover A/C claims. They have the nerve to request 3 years of maintenance history for the A/C. If you're thinking about signing up with Select, run the other direction.

If you are looking for a company to take your money, waste your time, and deny every claim (after taking their fee first) then Select Home Warranty is right for you. Do you want to wait on hold for hours just to have a representative be rude to you? Do you want shady contractors to lie about the root cause of an issue so that your home warranty can easily deny it? Then I have good news!

Do not purchase. They are a scam. We have never filed a claim before in all of the 18 years as homeowners. My husband deployed and our current home warranty had expired and I had not renewed. I decided to purchase one to give myself peace of mind. I purchased June 9 2024. 82 days later, our pool pump starting having an issue (covered under our policy). I called to inquire about filing a claim and was told to do it online. I filed online 1.5 days later (on a Saturday, when I had the time). I followed all of the rules to submit the claim. It was denied based on "pre-existing" condition. However, our pool is serviced weekly by a company that can attest to our pump working great until this very issue. It has never had a concern before this instance. The suggested repair is motor replacement. It is about $600 to replace. While this isn't a huge expense, it is a repair that should be fully covered.

I bought its 3 year platinum plan. My first two claims were denied. As an attorney, I do not tolerate this scam. I am filing a class action against this company. If there is any similarly suited consumer who wants to join, please leave comments here.

I had four (4) home insured with Select Home Warranty and I purchased upgraded service plan for each. On a positive note, the sales team was friendly and seemingly informative and the duration of the contract was good. Unfortunately, everything changed once I tried to submit any claims throughout the duration of my service agreements. Either one and/or two things would happen - delayed response to confirm contractor, inept contractor rep shows up who is incentivize to try to upsell me some non-covered services, and/or Select Home Warranty rep would review my claim and 2 days later they would arbitrarily tell me how my claim for supposedly covered item was denied because of some (fill in blank) reason. In a recap, I was very optimistic when I signed the service agreement but I am truly ECSTATIC when the agreements ended…STAY AWAY.

I signed up with Select Home warranty in July 2023 for one property and I signed up my second property in February 2024. It is always easy to file a claim either through the website or on the phone. When I signed up, the contract said Select Home Warranty will come to review and fix any item that is covered, and would replace the parts if it could not be fixed. My first complain for my first property was a clogged sink. The person they sent either does not know what he was doing or was a scam. He said something has to be replaced. For 3 weeks, nothing was done, my house became so smelly that I had to call an independent handyman to come and look at it. He found out that I only need a snake to unclog the sink. For the second property, I have a problem with the fridge and I was told I have to buy the part myself after paying the call fee of $65. For every item I called for, none was fixed and I have to fix them on my own.

I called in today to inquire about a new warranty contract. I was very satisfied with the representative who was very knowledgeable and I immediately signed up for a year of service. My previous warranty company was disappointing to say the least so I’m looking forward to having a great experience with this new company. I read the reviews and checked Consumer Reports to verify the best company out there and this is the one that was recommended to me. The rates are lower than my previous company with the same coverages!

I was very pleased with the Representative from SHW. He explained the benefits of having a warranty in place. Also answered my question in a knowledgeable manner that I could understand. I had spoken to other Home Warranty Companies, but because of the many benefits and easy to understand manner presented by the SHW Representative, I chose them.

I signed up with Select last night for coverage for my house. Joey was professional and able to answer all of my questions. I looked at other plans, and my sister uses Choice, and she recommended them to me. I looked at Liberty, American, and several others, before becoming interested in Select. Then, the phone rang and it was Joey from Select. I was very happy to take that call.

I called to cancel plans but the company didn't cancel as asked so they charged me for two additional months. I called again for the third time only to be told the cancelation ask wasn't followed through even though it was documented. Now in addition to money being taken out of my account for two months that shouldn't have been, another amount has been taken out for the cancelation fees. Lesson learned don't hang up until a cancelation email is sent otherwise the blame game is used and you still will be out of money.

I called about a plumbing issue. I thought it should be one claim because both were problems with flushing mechanisms with the toilets. They said the plumbing issue had to be two different claims because although both of the toilets had problems, they were in different rooms. So, the plumbing claim was divided in two. Both were toilets and were plumbing problems.

I discovered a roof leak at about 10pm. Called not knowing if there would be anyone to answer my call but was pleasantly surprised to talk to an actual person and file a claim. I hope the response team is as quick to answer as it was to reach someone to file the claim.

Lucas was very helpful and was able to get me a great rate on my home warranty. He answered all of my questions including available contractors in my area and the ability to use my own contractors if I chose to do so. I was able to get the warranty in just a few minutes without high pressure tactics. I would recommend Select Home Warranty.

Hi. I researched a lot. Finally I chose Select Warranty. Salesperson Drew was knowledgeable and he helped me with all my questions. So.. great customer service. He regarding warranty.. Would highly recommend it to this company. So far everything ok.. Great customer service. He did really great job!! He explained everything regarding warranty.. Would highly recommend it to this company.

Pricing and service is second to none. I was with a different home owner warranty and pricing was double of Select and they did not offer coverage on the second refrigerator or the sprinkler system or roof leaking. Select Warranty offer all of them with a much lower fear, better customer service, and responsive on questions.

Agent was very helpful with my questions. He offered me the best service for my Coop. I joined because he made me comfortable with Select. I was not happy with my last provider and let the policy lapse. He convinced me that I will be satisfied with Select. I am going to make an appointment today for a service call and I am confident that I will be pleased.

Service person found no components of my AC system defective, however, he suggested a few things that might possibly improve performance. He suspected thermostat reading was higher than the display was reading and to call the manufacturer for clarification since it had been replaced on a previous service call several months prior.

Needed drain opened for dishwasher, washerless faucet dripping needed repair. Toilet running needed repair. Was quoted $65.00 for each job. Moot point because no one called or showed up. I called for my microwave years ago. It's built in. I was told to take it to a service repair and they would reimburse me $25.00. Drains cleared. Faucet still drips. Temporary fix with toilet. I have decided to cancel if this was a no show like at lake.

Mike was extremely helpful. I received immediate response to my inquiry and immediate replies to my follow up questions. This is one of two homes being covered. I received a nice discount for covering two homes. I have conducted comparisons of the top home warranty services. Select gave me the best deal without hesitation. I'm looking forward to the quality service. However, I hope that I never need them. But if I do, I'm encouraged the service will be great.

Tony was outstanding. He got me the best plan for my needs and was even able to get me some discounts. Having been in the Real Estate business for 35 years I personally have never purchased a home warranty. I’m anxious to try this plan. I have experienced many horror stories with Home Warranty companies to include waiting weeks for service, claims being denied etc.

We spoke with a sales person and purchased a whole year of Select Home Warranty and when we set up the policy we said we needed to make sure to cover a second refrigerator, a stand alone freezer and our roof. We were told that Select covers the electrical system and went through all the coverages under the premium plan, which met our needs. We have submitted 2 claims, one for our electrical system, and a second one for our stand alone freezer and both claims were denied as the issue we are having was not covered, and we would have to add those services on.

When I called the representative he was very thorough on answering all my questions and your policy covers just what I need, not anything extra that I don't want. The price was very reasonable and I hope to have a good experience with your company if anything comes up that I need you. Thank you so much.

Very quick response!. Tech has not been out yet but it is a holiday weekend so I am sure I will hear from them on Tuesday after the holiday weekend is over. Strangest thing, the filter to the pool, which only around 3 years or so old sprung a leak on the side, never seen anything like this before. Usually this sort of thing happens at couples and fittings but they are all working and in good order.

Beware! My A/C went out and it was 107 degrees. Called for assistance and the company they wanted to use couldn't come out for 24-48 hrs. I was then told I could find a tech myself but they would have to approve repairs. The "authorizers" are not available. Had to get approval via email which would take 24-48 hrs. I paid for the repairs $350 so my family didn't suffer and now they will not reimburse. They were not there when needed most. Recommend a different Warranty company.

It is good one. Resolved my issues and good customer support. Assigning technical person to troubleshoot home appliances taking 2 to 3 days. It must be expedited. I upgraded from bronze plan to platinum plan for more coverage of home appliance and other services related to home. I can suggest PLatinum plan for anyone.

The things they will hide from you when you sign up. Your money is not refundable when you try to cancel, even if they claim it will be prorated after one year. I have 2 years left on my contract but they won't give me a dime back. They will lie to you and say things like your freezer which is connected to your fridge is not covered.

He was wonderful to speak with on all possible options and with help choosing the right plan for our home. Feel very confident with the coverage that I chose and understand for any reason the plan can be canceled with no penalties at all. Only have to pay for the time that was used.

Called SHW and they responded quickly and said they had no technicians available to fix my drain problem and authorized me to locate technician to make repairs with a pre-approval limit of $100 and for me to call them before making any repairs. I am also having problems locating a repair technician.

DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY!! We purchased the Select Home Warranty Platinum plan 11 months prior to our first repair call. When we initially spoke with Ryan ** (the sales rep who sold us the policy) he assured us that SHW was swift in their response time and in most cases a repair person was dispatched in less than 24 hours. Our A/C was not properly cooling our home and so we submitted a claim ticket to have a repair person come out. Regrettably, this was the Friday leading into Labor Day weekend. After 4 hours of not receiving a response, I phone the toll free number to ask about my repair claim, and was told that SHW had a 24-48 hour window to respond to any claim submitted. I explained this was not acceptable and asked that they expedite their response time to assign someone to me.

Very pleased with the renewal. I renewed for 3 years due to the great value being offered. I made 2 claims the first year and now I am covered if anything happens to go wrong. Johnathan did a great job explaining the new contract and got the best discounts available.

Excellent service from Henry when exploring options for coverage. All options were clearly delineated, making the choice to move ahead easy for both my wife and me. The pricing was fair, the list of items covered is extensive and while we hope we won't need the service soon it's comforting to know that it's available. We would highly recommend Select Home Warranty to a friend.

Select Home Warranty fraudulently makes promises to find contractor but instead they lie and say they cannot find anyone to work on your problem so you have to pay out of pocket all the while paying them. I am telling you so not let a realtor convince you that this is a good company. They are not. I had a premium policy and they only fulfilled one request and still denied it. I only had 10 request in 3 years and they paid nothing billing me $2800.00. The receipt below shows that I had to pay for a plumber. It is the same plumber that they said they called who was not available. I called and they came the very same day. They are liars and scammers. Beware!

Just purchased for 2 homes. Smooth transaction so far. Great price. I can review more when I actually have a claim. The salesman was easy to work with and very quick to respond. I purchased for 2 homes and paid a year upfront for each to obtain a better price.

Stay away from Select Home Warranty. You pay the fees and never file a claim but the one time you file a claim it gets denied. Issue we AC not cooling, technician came out to determine Evaporator coil was bad. Select stated they don’t cover Evaporator coil due to leaks but technician stated it was corrosion that caused the issue. File for a re-evaluation, then Select rep stated they don’t cover repairs caused by corrosion. In other words, they just wiggled out of covering repairs due to fine print. Select stated normal wear and tear and age of unit. Unit was installed when house was built in 2013. Read the fine print, but again I say stay away from Select!

I was very pleased with this agent. He explained everything one needs to know or questioned regarding the plan I chose. My questions were answered. Did not brush me off. Some discounts due to my husband's military service, senior citizen (90 yrs) and home ownership (30yrs). It did bring my purchase down a little but still costly.

Bruce ** was awesome. Sold me that 3 yr home warranty like nobody's business. Lol. Great experience, polite, was not pressured into buying. He knows his stuff. Explained all my questions. Thank you and have a great day!

I've used a couple other warranty services, but this one was super easy to sign up. I expect that submitting a claim should go just as easy as if and when I need to use their services. I would suggest that they provide the detailed covered services on the website

I was very pleased with FRED my account manager who signed me up with a very good deal for my first time trying out Select Home Warranty. He took the time to explain the coverage and policy which is very comprehensive. The service charges are very reasonable. I look forward to seeing how our first year goes!

Much.

They are reasonably fast, but they were the most competitive pricewise. Took a 5-year plan (with one additional year free). We are into third year - we are very happy with them. We have used their services maybe 4 or 5 times. They have good contractors in our area (Bay Area California).

This company is a scam, they will find every reason not to honor any claim. My AC unit went out and I contacted this company, and a technician was sent out to check it out my unit, this tech barely could communicate in English and of course the diagnosis was the compressor which would been covered according to the contract. However, the claim was denied. Please stay completely away from this company. John A

Today, I purchased a Platinum Home Warranty plan from Select Home Warranty as they had great Labor day sales offer. Greg, the customer service representative, was very knowledgeable and helpful in explaining the coverages and incentives. Overall, I had an excellent purchasing experience. I'd suggest Select Home Warranty to my friends. Thank you, Greg, once again.

When I signed up with Select Home Warranty, I signed up for three years. I tried to cancel the service once I realized this company doesn't cover nearly as much as my previous warranty. They would not refund me for the second and third years that I had already paid for. I was much happier with my previous warranty company and they had become unreachable. I regret ever signing up and hope I save someone the trouble that I went through. Absolutely DO NOT USE THIS COMPANY!

Nick made it easy to add our rental property to our account and explained other cost saving plans and options. Will definitely keep in mind for our next property. We chose the annual plan as it fit our budget and current plans with the properties at this time. We may consider longer term plans in the future.

Fast and easy ordering the subscription. Select covers all of the items that we care about. Our longtime previous provider was pricing themselves out of the marketplace and we weren't getting adequate discounts for multiple properties that we have covered. And the service fees were getting outlandish. We are waiting to do our first service call to see how that goes.

Easy to start the whole home warranty process. Just a quick phone call. Super nice customer service. Super excited to feel more secure with anything that goes wrong with our newly bought home. We got a fair price and it is easily separated into monthly payments. Glad that I went with this company, and super glad at the communication from Jake the customer service representative.

I just got signed up Jerry seemed knowledgeable and efficient with the initiating of my contract. I had a negative experience with the last home warranty company and explained my situation, so I feel more confident that my family will be better covered with Select Home Warranty. Having a home warranty in this economic client is essential and it really does matter who you entrust your home with because having a home is a huge responsibility and some companies just don’t have the compassion to serve families but I have heard nothing but great things about this company so I am going forward with positivity.

Called to sign up initial contact stated they did not cover NY state, now they do. Responses were professional and accurate. Followed up with contract within 5 minutes. Contract is explicit and detailed with a question and answer section. Great people to work with initially. Will follow up with Select Home Warranty to ensure they live up to their contract.

When we called to acquire a new policy with Select Home Warranty Services, Sean ** was very thorough, professional, and considerate of our needs. I will definitely be referring friends and family members to Select Home Warranty Services! Thank you so much Sean **! We look forward to an amazing experience!

This place will do anything and everything possible to try to take your money and not fix or replace anything. My AC went out and they refused to fix it, I told them to cancel my policy and they would go above and beyond to try and keep me as a customer but just not fix my issues. I wasted time and money on service calls that they refused to fix. STAY AWAY!

Recently had my home warranty plan ordered with Eric ** and it was a pleasure working with him. He is knowledgeable, patient and very friendly as well as professional in explaining everything, all details about the policy as well as the terms and conditions. Would highly recommend contacting him for your home warranty needs.

My experience with Select Home Warranty has been nothing short of amazing. From the initial browsing of their website to a service representative reaching out to me directly, the process was made easy and enjoyable. The Service Representative was incredibly helpful and presented a deal that wasn't listed on the website, which I couldn't resist. I would definitely recommend them to anyone in search of a home warranty.

This company has 46% with 5 star and 46% with one star. They have so many 5 stars because when you first sign up they provide extra months on warranty if you review them. An example of the warranty you are buying is my air conditioning. It went out and they said before they could approve any repairs I need to show 3 years of maintenance. When I forwarded to them they said that annual tune-ups don’t qualify as maintenance. What?? That’s only one example of the way they have done end runs to deny claims.

Total waste of your time and money. They will compensate you up to $100, but that's it. I had the policy with them 6 years. They installed AC that got broken with the warranty, and they.. offered me $100. Please avoid them.

My ice was thawing from time to time in the bottom freezer along with a thin layer of frost on the other food. The door was always shut tightly. The serviceman put a new part in. He was cordial, informative and cleaned up after the job was completed. I'd definitely use him again.

I had a good experience with the representative and he made the process very easy, he was friendly and professional, I think that I will be happy with the service. The coverage that they have for everything is great and they have professional service people to take care of any problems you might have.

Great work all around. Solid customer service and communication. Overall the process was seamless and left we with a sense of well-being. Buying a new home is always difficult but having this in place has been great. I highly recommend this company and their products within the industry. I plan to recommend them and to use them again.

It’s nice to be able to talk to a REAL person. Select staff will take your concern and act upon your needs immediately. They will also respond with callbacks, texts and emails as required! Thank you Select for giving me peace of mind when it comes to my home.

I purchased coverage in Feb. 2024 for a 5 year contract. In July my dryer quit and I called and a tech. was sent out. I paid my fee and he said my dryer was too old and needed replaced. I replaced it with a used one because Select stated they would only allow $200.00. After three phone calls and two months later I received my check. In between my calls I requested to cancel my account but was told that would cancel my claim so I should wait until after getting it and then cancel. (This came from a supervisor.)

They were very helpful with getting a copy of my warranty to give to my real estate agent. It helped to obtain, an offer on my home, the first day it was offered for sale. I am very pleased with the amount of items that is included in my policy as well as the cost.

I am very disappointed with them. I have made a claim for my AC on August 6 and I still don't have it fixed. They sent a crappy contractor that never sent them a report and then they got me a second contractor to come here and that one did not show up. I call them every day and the only thing I get are excuses. Not even they can get a hold of their contractors. It is a waste of money to do insurance with them. I am better off not having the insurance and spending the money on getting the appliances fixed right away. DO NOT RECOMMEND THEM.

Very easy sign up process. Knowledgeable representative and he could find me some nice discounts. I used to have a warranty with another company but they denied a claim because I used my contractor, since they could not find any. It ended up costing me more than what I paid for the warranty.

Looking through best home warranties, reviews, pricing. Select was rated best, price was little less than paying now. Got a phone call from agent for SHW, was courteous, helpful, gave me a quote for better service, lower deductible, monthly/ yearly rates. Was pleased with his questions/ answers I asked. Gave me excellent deal on monthly cost, decided to switch to Select. Have already received info, contract online. Ready to try out my new home appliances warranty from Select Home Warranty; will update as I start receiving services.

Wish I could talk to someone I could understand better and not from another country. Takes too long to get them to understand issues. Wendy was nice and professional but hard to understand and wouldn't transfer me. Said she was in U S but I really don't believe. Anxious to see how the service calls goes and how long to get it resolved. Hard for a 78 years old lady to be without hot water.

(Bosch) model#she3ar56uc/07 fd920104323 size 75x6 ep3132762. We have a water leak from underneath the machine whether is during a wash or is stopped.. WE noticed the leak about the end of July 2024. We suspect it might be from the hose connection or something else. We use it once every two days. We have not contacted your company until now. We clean filter regularly and use Cascade dishwasher soap.

My Customer Service Agent Jake was extremely helpful in explaining aspects of signing up, that I missed. Also went over the Senior program in detail as well. He made me feel confident in my decision without selling pressure. He was flexible with starting date so I have an easy transition from current warranty program. It was a smooth and easy process.

Eric was exceedingly helpful and made sure I got the lowest rate with the maximum protection. Very grateful for his professionalism! I was able to get the coverage I needed at a fair price. I look forward to working with Select Home Warranty for years to come. I have full coverage for my entire house—including 3.5 years of free coverage for our roof!

Sam provided exceptional customer service. I am very pleased with the interaction I had with Select. It was quite refreshing to chat with a live person who answered my questions in real time and with obvious knowledge of the services associated with Select. The additional discounts provided were also welcomed. It was great to be rewarded for calling in and not just going a website. Everything I experience during this experience was positive. I wish more companies would go back to concentrating on one-on-one customer service. It works! I would highly recommend this company.

The enrollment process went well. Barry was very knowledgeable of the service, patient and answered all our questions thoroughly. I was apprehensive about enrolling into a long-term plan, but I hope for the best. Ask me again in a few months about the service. This is usually the easy part.

I called Select inquiring about a home warranty plan. I spoke to Chase and he was excellent in explaining the quality and value of this warranty. There are several other companies that offer similar plan, but Chase was awesome explaining the value of enrolling with this company. Not to mention the current labor day promotion was awesome as well.

My representative was a pleasure to talk to. He was knowledgeable and courteous and explained my options clearly and thoroughly. He even took time to ensure I was getting the best package for my budget. I feel quite comfortable moving forward and working with Select. I will definitely be recommending all my friends, family and coworkers give them a call.

Everything went smoothly in couple minutes with Jerry **.Thanks Jerry for prompt responses to my questions! We did the whole process with three emails and less than 10 minutes! I would recommend this agent to anyone. He explained all options, coverages and discounts so I could make a decision right away and accepting the documents were online and easy so overall I’m happy with the deal and coverage that I got.

I have contemplated a home warranty for many years. But with the cost of everything going up, this would be a hedge against inflation. My agent was patient with me and took his time to ensure I was as informed as possible. I have recommended your company to some friends of mine and will continue to do so, as the time warrants.

My experience with Select Home Warranty has been a nightmare! When I had the first claim, it took them two days to say they had a company to work on my refrigerator. The company was not even one in my city and had bad reviews. I called them, they said they were not available for two weeks. When I called Select back, they said it would take 24 to 48 hours to get someone else. That's when I called a business that sent someone the same day but would have nothing to do with Select. They said they had had problems with their demands to get cheap parts, etc. When I tried to cancel select, they argued with me for an hour to try to make me keep the policy and transferred me to three different people. Finally, a manager said he would cancel it but would keep $500 dollars, and it would take 3 to four weeks for me to get the refund! This company has terrible service.

Ryan was great to work with. Very professional, he was very thorough and knowledgeable, he knew the product he was attempting to sell, but no pressure to get me to purchase. He went through each product and explained the difference. He asked if I had any question about the product throughout the conversation.

Unlike most home warranty companies SHW offers great bang for the buck and plenty of coverage options. Very impressed so far. I'm hoping this warranty is something we never need to use, but if my initial impression is any indication, if we ever need to do so I fully expect it to be drama free.

Have had use Select Home Warranty twice over the past year. My central air had gone out in the middle of the Fla. summer each time. After contacting Select Home they immediately had a technician come out and repair the problem. Am so impressed that I just renewed for another year!

I have been treated with courtesy and respect in every claim I have made. The contractors that had been hired to take care of my home problems approached to every issue with efficiency and professionalism. Therefore, I always feel confident that whenever I have a problem or situation that needs attention and I cannot fix it; I use the benefit of having this policy.

Computer was very detailed in its questioning and explaining of each topic. I was able to pick the problem that existed and got what I needed. The only problem I saw was the menu selection was very long and almost exhausting. Speaking to a real person is something that I and many others miss. Human contact is always better..

Select has impressed me from the first contact to setting up my contract. My agent was professional, knowledgeable, and very helpful. The covered items are all inclusive and the price very reasonable compared with my previous warranty company. Mike answered all my questions and helped me choose a plan that fits my needs. I can’t recommend highly enough.

Jake was helpful, empathic and professional. He understood my needs, the industry and was able to sell on value rather than being slick and trying to oversell. I had a different warranty company previously and the experience was terrible. I would recommend Jake and Select Home Warranty as an organization based on the service offerings and plans they provide.

I purchased this policy for $33 per month for 5 years + twelve months free of charge. Thank you, Mike **. I was shopping around for another home warranty company to replace my current one. Mike ** reached out to me and offered me this policy with Select Home Warranty, I was offered military and senior discounts, thanks again, Mike!

While renewing my policy for our main home, I also needed to add some rental property in another state. Jonathon ** was extremely helpful in getting us the best coverage for the best price! We fortunately have not had to utilize any of the services, but I am confident based on the excellent customer service I received from Jonathon while signing up our new properties.

Jim ** was very helpful for working with me with being a first time homebuyer. He answer every question I needed and help me understand what I needed to meet my needs! I would recommend him in the future to other people who are looking to purchase a warranty.

Thank you, Select Home Warranty, for giving me a great deal! The customer service agent I spoke with, Ed **, searched & even checked with his supervisor to get me the best deal possible with the money I had available to spend to pay for the warranty upfront. I shopped around beforehand & this is the best deal with the best coverage!

Jim ** was very friendly and helpful and felt comfortable talking with him, I have been looking for policies for awhile and Jim was last I got in touch with and glad I was able to talk with him. Y’all may not like it. He made me feel comfortable with the words he used like God Bless.

I signed us for Select Home Warranty in January 2024 for the most obvious reason, my appliances are aging. 10 days ago I filed a claim for my central aircon, the diagnosis was a bad condenser fan that needs to be replaced, the company requested 3 years maintenance records which I provided and I repeatedly get info that the records are not sufficient and the claim will only be processed for $150 where the cost for repair is $850. Today after multiple escalations I was asked to provide 2021 records since 2024 is not considered a full year. I sent that in email today and as with every communication it is 1-2 business days review which will result in no resolution until Monday. The company does not call you, you have to call repeatedly to find out status, essentially they do not want to payout a legitimate claim and is using every delay tactic in the book to tire you out so you give up.

Barry ** was very helpful with answering my questions and offered me a lock in reduced price for a longer term. I don't have to shop for another warranty company after one year. I was able to receive a discount on my second home too. I have yet to see how service is when and if I should need to put in a claim for service.

Great customer service! I was pleased with the customer service I received. Henry was concise, no pressure to upsell. Based on options given, I was easily able to find a plan that works best for my home & financial situation. I was informed of several different levels of coverage, and current sales to take advantage of. Very thorough.