Select Home Warranty Reviews

Don't purchase this warranty. They're not any good. They don't cover anything. Heating system not covered. They take your money and give all kind of excuses on what's not covered. BBB needs to look into them.

I rated my experience with Ed ** as a five star and would definitely recommend Select Home Warranty to my friends and family. Ed explained the various options and he was thorough as he explained how these options would work for me. Select Home Warranty was fair and really helped Veterans and the elderly. Truly a five star experience.

Very knowledgeable and professional. Answer all of questions and concerns. I had several questions about appliances which was answered. I was very pleased with the way the associate answered my question. As for now I would definitely recommend you to family and friends. Thanks again for being very professional.

I called and talked to Ed **. He was really nice and very helpful. And I immediately signed up for my home warranty. And I called my sister because she is looking for a really good-priced home warranty. I gave her the phone number and she will be calling them tomorrow.

Poor customer service and the plan will do its best to not cover items in your home. AC goes out, they will not cover it because it’s electrical. Toilet doesn’t work, they won’t replace it because it’s too old. Oh and they don’t cover leaks on anything.

An excellent experience overall. My contact, Bruce **, was very polite and helpful and was also very well informed on the services and coverage offered. He was able to put together a home warranty package that met my specific needs and fit well within my budget. Bruce made me feel very comfortable with the plan I chose.

Excellent conversation and discussion of the different policy options. I therefore took the better option of three years and six months coverage. I am a senior citizen and decided this would be the best alternative due to the increase in premiums over the future if one doesn’t lock in the lower premiums price offered now.

Jake saved a couple hundred bucks off the top of the warranty and gave a lot of information for better discounts. We went with the Platinum Plan that covers a lot of things in our home. They will fix it with a contractor we pick, which is good. We don’t have to pay multiple servicing fees for the same problem if it happens again within a period of time.

Select Home Warranty is criminal. They were unable to find a technician to come to my home for a claim, so I had to find someone myself and SHW was supposed to reimburse me up to $500 for the repair. When it came time for me to claim the reimbursement, SHW decided they were not going to cover the work as promised. With my frustration of them not being able to schedule someone and not reimbursing me, I have attempted to cancel my policy. I paid thousands of dollars for 6 years of coverage up front, but they will only give me a partial refund AND charge me a $75 policy cancellation fee on top of that. I haven't even gotten to use their services!!! They have done no work on my home, and they want to give me a partial refund and charge me to cancel.... Unbelievable.

Lucas was very informative and friendly. He answered all my questions and made sure I had all the coverage I wanted. He did not try to add anything I didn’t want. He also made sure I could contact him if I had any issues or questions. I just signed up so we’ll see what happens when (hopefully not) I need them. Thank you, Lucas.

They sell it well - decent price with lots of items covered. BUT, when we tried to use it, it's useless. We live in rural KY and have tried two separate times to use the warranty and ended up having to find our own technician and pay 100% out of pocket. Darn near impossible to cancel, no matter how many times you tell them to cancel they all but refuse. And every agent has been extremely difficult to understand (despite talking to ONE PERSON when I signed up who said he would be my go to for all claims yet he NEVER ANSWERED or called back when I used the number he told me to use). WOULD NOT RECOMMEND!!!

We were nearing the end of a current home warranty plan when I contacted SHW. Albert **, SHW Rep, was very knowledgeable as he reviewed what SHW had to offer. I don't rush into things, so we ended up having several phone meetings - Albert was extremely patient and helpful throughout the whole process. Three reasons I selected SHW: 1) I get to either select or let the company select the repairman, 2) The way coverage is managed for larger appliances, 3) Cost of repair call. Thanks, Albert!

Hello Staff. I want to report that I had an exceptional experience when ordering my home maintenance plan from Select Home Warranty. Sean ** was my representative and he was great. He was very helpful in describing my options and what the pros and cons were of each option. On a scale of 1-10 Sean was a 10.

Ryan was very helpful and informative. I had several very details questions about coverage which he answered. Glad we reviewed them as I was about to add coverage that would not have been needed. He also helped obtain the very lowest price for me, we are retired. It was also helpful that Select offers a special savings to people over 60.

Jeff was very helpful in finding a new home warranty for me. Even though he sorts of sounded like a "used car salesman", I don't mean that in a disparaging manner. Of the others I have interfaced with, he was leagues above all.... I am hoping for an exceptional experience with Select Home Warranty.

Worst home warranty company that you can deal with. Charge you money for service then refused to service, fine print on many things in the contract. If you try to cancel they charge cancelation fee. Will never work with such company with false promises.

There is this section 8 of policy that says the repair or replacement of claim is settled under the depreciation value of the appliance. That means, you will *never* ever get any appliance repaired or replaced after the first year. You will be settled with a mere small amount by saying "Repair/replacement cost is way over the appliance depreciated value". When selling this warranty, the salesman never told me about the depreciation formula. This Select Home Warranty is a scam. It looks cheaper, low service call fee, but you will never gets settled with a decent amount. Please stay away from this and save your money. Don't pour your money into the drain called Select Home Warranty. My sincere request. Discourage this company.

They are frauds and liars. They sent a quick rejection to my claim due to a lie. When I called them out on it during appeals they then put a different reason to deny me. They have no interest in paying our claims or helping you. Waste of money. They also barely speak English with spelling mistakes and gibberish.

I signed up with Select Home Warranty after being told by their representative that there was no cancellation fee. I trusted that information and proceeded with the contract. Unfortunately, after reading the actual terms later, I discovered a $75 cancellation fee buried in the fine print — completely contradictory to what I was told upfront.

I switch to Select for a lower rate. They offered me a discount to enroll. They also offered a military discount on top of that. The coverage is also higher than my previous home warranty. It was quick and easy. The sales representative was knowledgeable and answered all my questions. I would definitely recommend them to my friends or family.

Adam gave the best deal he could. I would recommend him to anyone. I just signed up so all is good after getting the state I live in squared away. I'm not sure how they got that I lived in Springdale Arkansas. I live in California. I sure hope they hold up on their end of the bargain. My sister has another company and she is happy these older homes don't last like they use to.

I contacted Select Home Warranty after having a disappointing experience with American Home Shield. Select is highly rated for service in my area, so when they contacted me, I entertained the proposal. Jake ** was the representative and he was knowledgeable and helpful. The deal sounds good, so I signed up for three years. My policy is not effective until June 15, so obviously I do not have any experience at this point, but I am optimistic that I made the right decision in switching to Select Home Warranty.

I am very pleased with the polite, efficient and personalized service I received from Representative Henry ** during my inquiry phone call. My home is my greatest asset, and Mr. ** was able to assist me in purchasing a policy that has given me great piece of mind for a very reasonable price. I am extremely grateful to your company and to this very fine representative.

We have been with Select Home Warranty since 2017. They are easy to work with. The people we deal with every time we call are very knowledgeable and competent. Very quick in taking care of our issues. The cost is very comparable to all the other home warranty companies. We will continue to stay with this company. My father and two of my sons signed up with this company because of our recommendations. I would highly recommend Select Home Warranty!

Avoid this company at all costs. Signing up takes seconds—and they take your money just as fast. But once they have it, they become an absolute nightmare. The customer service is horrendous—outsourced, unhelpful, and utterly indifferent to your needs. And just when you think it can’t get worse, there’s a hefty cancellation fee to add insult to injury.

Mike ** provided excellent service. He presented various plans that offered and helped me to select the best and most affordable plan. He answered all of my questions. I compared Select Home Warranty to other plans and found Select to be highly rated, quality service and best price. I recommend Mike ** and Select HOW.

Charles ** was very helpful and courteous. He explained plan slowly as I was writing down information. I appreciated the time he took to inform me of plan. I called another company and they hung up on me during recorded message. I called again and couldn't hardly understand young lady and she spoke too fast.

They were very friendly and professional, would definitely recommend to friends and family, answered all my questions and were able to help locate numbers and warranty items that I was given, I wasn’t disappointed at all with the customer service. I have talked to 3 different people and they were always friendly and helped me with all my questions

Worse company I have ever done business with! They cover nothing! Make a claim and find out! They couldn’t get a plumber to show up so they had me get my own. When he showed up they refused to pay for labor to make the repairs. Said "not covered"!

Lucas made the conversation easy and relevant. He was able to address my concern. His knowledge and communication skills are excellent. That’s why he was able to acquire my commitment to your company. In addition, your practice of providing choice of plan was a factor that helped me decide. I look forward to working with you.

JP was professional and thorough. He spent extra time with me while I worked through the financial aspect of this purchase. He asked a lot of questions and his recommendation considered all of our warranty needs. I’m happy that we’re switching our home warranty service. Great service. Good value. Easy experience.

I was convinced to purchase this policy from a sales rep without being given all the information about what is covered. Limits for labor is $500 for appliances/electric/plumbing. Once you burn through that you are paying out of pocket for labor. Representatives said sometimes labor is covered and other times not, but can’t tell me how they make that decision. I had to refund my policy at a substantial loss because of this. The refund policy makes you pay for any work paid by the company AND for the cost of the policy up to the time of cancellation (and a bonus cancellation fee). So not only did I pay out of pocket for the work I had done while I had the policy, I also had to pay $300 for the privilege of having this home warranty that essentially did not pay for any work done. All that said, to me, this policy is a HUGE rip-off. If you only have 1 or 2 issues a year, it might work for you. Anything other than that, go with a policy with higher limits.

The person that helped me on the phone was very courteous and knowledgeable. The contract seems very comprehensive and I like the paying for 5 years and getting an extra year free. I would recommend the salesperson very highly.

Super disappointed with Select Home Warranty. You are wasting your time and money with this company. They refuse every claim that you have and you have to hire your technician from your pocket. Don’t recommend this company at all.

I was looking for a better home warranty product and spoke directly with Chase ** at Select Home Warranty. He was direct and explained everything to my satisfaction. The contract that he offered was more than fair and in fact a really good deal with the coverage that I wanted. The locked in price was an added bonus. I hope that the components in our rental house can last a long time but I feel confident that should I need service of the covered components, that qualified service personnel will be available 24/7.

I was having multiple problems of finding a company that had all of the things that are important for me with a Home warranty. Greg was so very patient with me. I was not a decisive as I should have been, but he was able to look into my request and find me something even better than what I thought I wanted. I am so sure that this is going to work well for me.

Bought the policy for 3 years through Lucas ** who is an excellent and super fast agent. I appreciate him explaining things in detail and providing me a super fast quote. I highly recommend him and the company (Select home warranty)! I hope I do not get to use this service, but it gives me a peace of mind that I have a policy to cover my back in case something breaks down.

Johnathan was amazing, kind and informative in answering all my questions. I am so happy that I’ve chosen this company and their service and am looking forward to working with them on the future. I will be recommending them to all my friends and family in the future and also my friends that are realtors selling new homes.

Customer service representative was friendly and knowledgeable. He as was patient with me in answering all of my questions regarding their service. He informed me that Select has over 1500 hundred highly rated service providers within the network. He recommended that if I had any other questions to call back anytime and could cancel at anytime.

Very frustrating. You may need a lawyer and a service technician to work through their exclusions. Will your refrigerator ice maker be covered? Probably not...Unless you pay an additional fee. Response times mean nothing to Select. Try done one else for a warranty.

I was referred by a friend. Customer service was fast, friendly, and patient. So excited to join here. So many great things about this company. Some of the services offered other warranty companies do not offer. My experience so far has been great. I have sent out referrals to my family so far. I know they will be pleased with the initial experience, just as I have.

Select Home Warranty LLC is by far the worst Home Warranty company to deal with you pay ot fees to technician and that's where it end. They don't want to do any repairs that you have already paid them to do. If you ask for their corporate office phone number, they tell you they can't do that. And still nothing has been resolved. Buyers beware, this will most likely go to court.

The process of signing up was very easy. The representative JP was very professional and courteous. You have several different payment options that would work with most budgets. I’m excited to have purchased this warranty. My sister purchased this warranty for her home and recommended it to me. We both purchased the Platinum Plan which covers almost everything.

Representative Tony was very helpful and explained all my options thoroughly. I called in to renew my contract from last year and he was kind enough to walk through my prior coverage so I would know if I wanted to make any changes. The cost is competitive and I feel comfortable knowing I have my major home systems covered for a full year. I was about to call in myself as I expected that my previous contract was soon to expire and received a reminder email letting me know which was very helpful.

Was polite and very informative. Also good sales tactics. Was to answer all my questions without hesitation. I was a little hesitant due to bad experiences with other home warranties like not being able to get a contractors to respond as long as a week. Hopefully I won't need to use this home warranty but if I do I it will be a test to see if Select Home Warranty do as the sales said. I will let you know.

The agent was great! Told me about a one year discount rate and confirmed roof was included at no charge! I will probably sign up for the 3 year renewal next year. I saw that this company was the top rated in a consumer review. I had a friend that had a different company and she was very unhappy with it.

Connor ** was incredibly helpful in my choice of a new home warranty plan. He had a pleasant manner on the phone and was very polite. I would highly recommend him to anyone looking for a home warranty plan. He was not pushy and addressed all of my concerns and questions.

The order process was simple and professional. I was supplied all information I requested. I was sent a copy of the contract so I could see coverages, limits, and service call costs. The promo incentives, price, reviews, and the agent’s willingness to explain and answer my questions made my decision to purchase a logical one.

Sam was extremely helpful and wished him good health for the rest of his life! He was very helpful and went above and beyond his duties. I will recommend that my friends and relatives to call Sam. He was very respectful and showed me how to save even more without having to worry about monthly payments.

I have a Platinum Care plan with Select Home Warranty and filed a claim regarding a water leaking on floor inside my home just below the staircase when I operate front side outdoor faucet. They sent didn’t even bother to send technician to investigate rather closed my claim saying, "This is not covered in the policy." If I can find out the root cause then I can fix it too, why should I really bother to call this stupid home warranty company.

I was able to work with Select Home Warranty to sign up for their program. The rep Conner was able to explain all the options the company offered which allowed me to choose what was best for me. I love the fact that he is my contact and that I can work through him or the app if needed. The pricing was more than competitive and the service levels much better than the competition.

I am a current policyholder with Select Home Warranty. I bought a 3-year paid upfront policy, which cost me almost $1500 paid upfront. So you can imagine how infuriating it is to call for urgent service and get snarly, smart-mouthed females with thick accents rudely telling me "we get back to you soon" only to email me 24 hours later telling me that my issue "is not covered". This has not happened once but three times! The least I expect after the kind of expense I made for the policy is a polite and honest conversation. Why not tell me straight up that you will not cover the claim, rather than keep me and my kids without water or electricity for 24 hours and then send me a stupid email?

Select Home Warranty is scamming the consumers. There are several complaints on the "Ripoff" and many other websites. I purchased a home warranty from Select Home Warranty company. I recently requested a water heater repair. The water heater was leaking water, making a loud noise as if it was going to explode and the burner pilot flame kept shutting off. No hot water at all.

And!!! My refrigerator service needed is not covered.?! And I had to talk to someone who was hard to understand and mostly reading from a script. I’m not happy!

They are more of a hassle than helpful. Tried to cancel our 3 year policy (1 year into) with them because they only offer some $ for you to purchase a new product. If we cancelled, we were only going to get about hundred $ back. On two of our claims that we have placed with them 1: the technician that they sent out to repair tried to upsell us on new & expensive equipment (not fixed) & give us a few $ to replace. 2: Our fan went out with the microwave. They didn’t send out a technician, instead was going to give us a few $ for compensation for a new microwave and we had to install it ourselves. It’s just $ tossed down the drain. We ended up keeping them due to much of a hassle to cancel. Go with someone else if you can.

The representative, Jim **, was very knowledgeable and courteous. He explained the different warranty levels in detail and told me about add on coverage. Great customer service representative. I asked about deductibles and repair companies and he told me about the local coverage in my area. I was surprised to find out that my Boilermate hot water heater is actually covered as an option.

This company is so corrupt that I have to assume the positive reviews are fake or paid for. I got a 3 year warranty $1200 and my AC system failed after about a year for my first claim. They sent out a shady no name electrician with all negative reviews online and an 'F' Better Business Bureau rating. He did very little testing, just told me the system is old and needs to be replaced. He never tested electrical. I had 3 other HVAC companies come and tell me the coil was bad, and system is old, should be replaced, nothing else wrong. Then Select Home Warranty tells me my system is failing because of a "short to ground", and what do you know, that's the one thing not covered under warranty.

Adam ** was very helpful in helping me to make a decision on the plan that was best for me and my family!!! I have already recommended Adam and your company to additional people that I thought would like what your company covers for the home!!! My daughter and son in law are with another company and I contacted them to call adam and get a quote. Their current home warranty contract is up in August. They live in Virginia and Adam said that your company does coverage in that state.

This company is an absolute scam. We purchased the premium level tier in advance for an entire year yet they wouldn’t pay out for any of the 4 issues we had. They actually told us that these problems were due to being “improperly installed”. Isn’t that the whole point of having a home warranty? We didn’t install any of the electrical or HVAC so how could we be penalized for it? We are canceling & going back to the home warranty company when we moved into our last house as they paid out for every issue. Do yourself a favor & avoid this scam.

I had a wonderful experience with Abe **. He helped me with all the questions that my husband and I had, as well as helped us get the best deal possible. We were very happy with our experience as new customers. We are excited to have peace of mind with a new home warranty.

Lucas ** was very professional and won us over with all he did to answer our questions. By keeping the discussion on track inspite of my hard head assumptions, he managed to make sure that we had all the correct information and assisted us in all factors that eventually closed the deal. If all your folks are like him, your company is blessed and will provide the service we expect. Thank you Lucas!!!

This company is a joke. They clearly keep finding ways to not cover anything. We have two policies and every single one time we have needed them this year they have not been straight forward. The service providers they recommend are also a joke. Writing wrong diagnostic reports, changing the reports to adjust to what the warranty wants to hear without even coming to our house. One technician literally walked into our bathroom, looked at the toilet without even touching and said he would send the report. We received the report saying we need a new toilet. Mind you the toilet is fine. There is a leak and the flush handle is stuck... With the other house the AC was not cooling but the technician wrote the unit was working but not efficiently. How is an AC working if it's not cooling? They denied fixing the part saying they don't fix if there is more issues than one. We ended up trusting the service provider and getting a whole new HVAC system.

Communication within the Select organization seems to be poor. My claim was dispatched and potential times were specified to the contractor but I received no follow-up to confirm. So I called the contractor, who answered right away, informing me that his company already told Select to stop sending them work because they have been too busy to accept additional requests. He said he would try to come despite this but when I called him a couple of days later to check in, he said he called Select that day to inform him that no technicians were available in my area. There was no communication nor follow-up from Select regarding this and when I called them, they had no record of it.

Don't believe the empty promises. SHW is no different than the vast majority of home warranty companies. They use unqualified contractors and find every possible loophole in their agreements to deny claims. I recently had one of their "authorization specialists" (all in the Philippines reading from a script template) literally reword my technician's diagnosis to cause the claim to be denied. I heard the entire conversation and what ended up on the official diagnosis was not even close to what the tech informed them.

Jonah ** was great help in explaining service coverage provided by each policy. She was also clear and patient in explaining the costs for each policy and call fees. She also provided policy duration and saving associated with each duration. In summary, Jonah made selecting the policy easy and fun! Jo well done Jonah!

Representative was very knowledgeable. Spoke clearly. Offered the best rates for my needs. I would definitely recommend them to any of my friends or family. Very simple process. He had me set up in 15 minutes. The other plan I had was twice the price for the same coverage. Thank you very much.

After consulting reviews and info online, we decided to go with Select Home Warranty for our first home warranty purchase. Sam reached out right away and was very transparent and helpful over the phone. We were able to create the policy in under 10 minutes and he answered all of my questions. He found multiple discounts and explained all of my options with no pressure. Based on this first interaction, I would highly recommend.

I was a little leary after dealing with two (2) other warranty companies prior to Select which would have been my 3rd call for the day. As a woman, the prior 2 companies treated me with disrespectful answers and were very short with me. JP, who was very professional from the start put me at ease right away. He was very knowledgeable and answered all of my questions without hesitation and very respectfully. I truly am very happy, as a homeowner, that I did not give up on getting my home warranty and made that one more call to Select and JP. Thank you so much. I am very pleased and can now breathe a little easier knowing my home is covered.

Terrible service, terrible company. I had the Platinum Warranty which covers my washing machine. I paid $150 for a tech to come out and when he submitted his report, they deemed that we misused the machine and they would not cover it. Said we "overloaded" it. It's just my wife and I and we wash very small loads. I called to cancel and they ran me in circles trying to stop me from cancelling and after I insisted... They tell me there's a $75 cancellation charge. $60 a month for 9 months plus $150 for the service fee and $75 to cancel. I could have purchased a new machine for less than that. Worthless, impossible to deal with company. Their website sucks also.

SHW are selling Plans that only covers Parts and Not Labor - you will not find out until you need service. Please Be Warned!!! - I have been told all their Plans only cover Parts no Labor. No Peace of Mind at All. I do not want anyone else as stressed finding out about additional charges after paying monthly premium and service fee.

Brett let me know what we could get and that it was risk free. He was informative, knowledgeable, helpful without being pushy. We have had a few home warranty companies over the years. Some better than others, Select was easier to contact, schedule and work with on claims. I feel comfortable saying we are happy with our choice in Select Home Warranty.

Coverage of all appliances and plumbing and electric. Salesperson on phone was a very nice person who explained everything very well. Explained that the service people were all top-notch. That I could get help 24/7 and on weekends and holidays. That if what was broken could not be fixed would be replaced with a new replacement.

Searched for a home warranty for my home. Checked with several companies. They offered the best prices compared to other companies, complete home coverage, great Customer Service, easy online application. All questions answered. They were rated number 1 on several different sites. Very satisfied all the way around. I highly recommend them.

The enrollment process to sign up was very simple and didn't require very much time commitment. Shawn (rep) explained the coverage options in great detail and helped me find the best value for our home warranty needs. I appreciate the fact that Select Home Warranty offers additional value for Veterans. I am very pleased with the overall value, features, price, simplicity, and customer service. I highly recommend Select Home Warranty for any home warranty needs.

I just switched from another home warranty company that I had been with for years. Right off the bat, Select Home Warranty was better as I could speak with a person quickly, and they reached on via email immediately, answering questions. The warranty is a much better price, easier access and MUCH better customer service.

If you have rental properties or a personal home, do not use Select Home. I am a Realtor in NC and purchased the Warranty for a Rental property in Southport NC. We live 4 hours away and thought a Select Home Warranty would be a good option for the home with Renters for a quick "Response and Quality Work" - Boy we were wrong. I filed a report on Sunday and received no response for 3 days. Only to be told the unit is not covered.

Select Home Warranty is a bunch of scammers. I purchased Platinum care back on 10/23 through 05/27 and my AC stopped working back in March 2025. Since then I had been fighting and putting claims to fix my unit but they say nothing is covered, the AC company went to check the AC were supposed to do a diagnosis and never called back, either Select, until we called them. They say, is the AC motor and is not covered, so we keep fighting and they said is an electrical issue and is not covered!!! ELECTRICAL is in the plan and is COVERED, YOU ALL scammers. I had been paying and now that I need a service this people that answer the phone with a big accent!!! Doesn’t even let me cancel the plan and keeps putting on hold saying he will see what they can do!!!! These are robbers. Do NOT purchase this insurance please and be smart.

I was lied to by my sales person Brett ** and have proof of this via his email. I was sold a 3 year plan based on Brett telling me in writing that he would change the 30 day waiting period to 5 days if I paid in full. I paid for a 3 year plan, and submitted my 1st claim about a week later. On the next day, I received an email stating my claim was rejected based it being made before 30 day waiting period. I contacted SHW and informed them that Brett provided in email that my policy would be activated in 5 days in place of 30 days. I was asked to provide customer service with a copy of the email committing to a 5 day wait period. I provided this and was told my issue would be resolved.

The SHW representative, Chase ** was very helpful and knowledgeable. He explained everything regarding the home warranty and the contract to me which resulted in purchasing this home warranty for six years. He was very straightforward in explaining and it took less than 10 minutes to complete the process. I hope SHW will be just as nice in servicing my contract. Thanks.

Very polite and very helpful. Explained everything that was covered and set up a payment plan that worked for us. We were surprised at the many items that were covered. Washer and dryer, our stove and refridgerator, our refrigerator and freezer in our garage. Our plumbing, our air conditioning, our hot water tank, our furnace and air conditioning. And last but not least our roof and plumbing. What a relief all of that is taken care of now!

Salesperson was pretty pushy. After I had my fill of it, I told him if he didn't stop, I was going to hang up. We finally came to a mutual agreement. He then decided his sales technique didn't work with me. We were however able to work out a deal.

The representative I spoke with was very professional and informative 👏. I had 3 questions for him and he satisfied my needs. I forgot to ask if you provide Military Discount. I am a retired veteran. I really can't say much about customer service because my policy doesn't start until August 2025.

I purchased a policy from Select Home Warranty on February 29, 2025, for $425. When I signed up, I was assured that if an appliance was deemed unrepairable, the company would cover the full cost of a replacement. On May 3, 2025, I filed a claim for my dishwasher. I paid the $75 deductible to the contractor sent by Select. The contractor immediately assessed the dishwasher as unrepairable. However, instead of honoring the replacement promise, Select sent a hose and required me to use their contractor again for installation, which cost me an additional $220 in labor. After the hose was installed, the contractor again confirmed the dishwasher could not be repaired.

I was researching for Home Warranties through Consumer Affairs and as a result, the company, Select Home Warranty was one that was recommended. Immediately after receiving this information, I received a phone call from a representative from Select Home Warranty offering to assist in choosing a home warranty. Excellent customer service!! Representative was very thorough in explaining what coverage plans were available along with various options for coverage and rates. Also explained how process would be handled at the time I would need to file a claim.

Simon ** was a great help in explaining coverage and prices and answering all my questions (at this time). Being a senior on a fixed budget he helped through all the options to get me the best price that I could manage. He was easy to talk to and understand. Thank you Simon!

Associate was knowledgeable and made the transition seamless. Offering expert advice on all of my appliances and the coverage available for each. Answered all my questions. He guaranteed I would not have the same issues I had with my previous company, as they did not warrant any repairs past 30 days which the majority of my repairs only lasted about 35 days. Conveniently and then we had to pay an additional call out fee, With SHW they offer a 90 day guarantee.

Select Home Warranty was very helpful and speeding in responding to my claim requests. The call center goes above and beyond to help you process claims and get their promised services. The local repairman that came to our home were professional, respectful and got the job done right. Would recommend SHW.

DO NOT use these people. 30 days after I signed up, my hot water heater quit. I submitted the claim on their website telling them it quit. I get a response saying that they don't cover noise coming from the water heater since it still worked. So I called them, explained that it quit so another claim was submitted. After 4 days I heard NOTHING from them so I fixed it myself. I called them back. They told me that they'll only reimburse $100, even though the parts cost over $200.

Mr. Mike ** was very helpful and straightforward with my call. I had several questions related to the claim process, qualifications of claims, and how replacements (if required) work (I had a less than desirable experience with another company). He listened to my concerns and was thorough in answering them. Quick setup for the account. I would certainly recommend him as a go-to for customer service. Thank you!

This is a very deceptive Home Warranty. A quick Google search or their Website says they cover Certain Parts and Labor but the Fine Print says they Do Not Cover Installation Costs, and that they depreciate the value of the systems that need repair. I'm not sure what other companies are out there, but this one is intentionally deceptive, and Not concerned with your repair so much as getting the service fee of $75 and making sure the value of the claim is less than that.

I chose Select Home Warranty for its competitive pricing and straightforward sign-up process. The sales team was professional and helped me find a plan that fit my budget, and I appreciated the free roof leak coverage and available discounts. Submitting my order was easy. I also found that some coverage limits were lower than I anticipated, and it’s important to carefully read the contract to understand exclusions and claim procedures.

Kyle, salesman was very knowledgeable about the products and offers. Explain plans and allow me to select the one that best fit my budget and needs. I would recommend based on my initial experience. Hope the service and claims process will be as smooth. I have had another plan with another company for over 18 years but the prices soared.

Mark worked with me to get a contract that fit our needs. He was helpful and willing to look for more options. The coverage in our contract is exactly what we wanted and at a very good price. I will recommend Select to friends and neighbors. I received many offers for home warranty, but I felt Select Warranty offered the best coverage for us.

I have been thoroughly disgusted with this organization. They are very helpful when they want your business, but when you need to have an item fixed it is most of the item is not covered! They quote you a fee of $75.00 for each claim, but it isn't true. The fee is $100.00! Cancellation fee is $75.00. They are the worst warranty service that I have found. Don't choose Select Home Warranty ever! You will be saving yourself money as well as a big headache! M.

We interviewed several Home Warranty companies and Select Home Warranty quoted us the best deal with the add-ons we needed. The time it takes from putting in a service call until they get it repaired was a major issue with our old warranty company. This one seems to get the issue solved much quicker.

Brett ** was courteous and informative. He explained the answers to several inquiries I had about the program before I made my decisions. He won my business with his knowledge. He was both knowledgeable and very helpful. The warranty offered more than my current warranty and included some items I had not seen in other warranties.

Adam ** texted me with details. Provided me the details, was patient for me to contact him upon me receiving all the details. I liked that he was very accurate in giving me the info I wanted. I said I will call back and sign up, he promptly called back and we were able to get the contract in place.

I called to get a quote for home warranty policy. Mark ** was very friendly and knowledgeable. Signed up right away. I appreciate that he was not super pushy. That made my decision super easy. I will recommend to my friends and family. It always feels good to be protected.

Please do not get involved with this home warranty program. Their customer service is horrible! They contact overseas with reps with a deep accent and you can barely understand any of them. I had a claim with them and the company never showed up 3 times. I took off work and scheduled vacation time for nothing. Mind you they set me up with another company who had multiple complaints with the BBB, 1.5 star rating and dozens of reviews that stated do not let this company into your home let alone fix anything. It took me so long to cancel as they kept passing me from one department to another. So stressful. Do your due diligence and research on Reddit on their reviews of this company, I wish I would have.

We have had Home Warranties in the past. They have always been a challenge to receive the promised services but come through with persistence. Our hope is Select will be better. The sales person was a little pushy to make the sale and abrupt once the sale was made. We checked the ratings on Select Home Warranty, which seemed to be good.

Don't get near this company. Cheap price gets you cheap service that will cost you much more. At the first year they repaired the issues we had, including labor and parts. Now for all claims they stopped covering claims and only give us denial for each claim, if for labor, parts or both. Why do I have home warranty if they deny the coverages?? Bad customer service, no professional supervisor to talk to.. Stay away. Pay a little more, and save your energies to a company that will do what you are paying them to do.

Jonathan was my customer service rep. I was having a little trouble with the website and had questions. He was very kind and knowledgeable. He answered all my questions in just a few minutes. He left his extension number with me in case I had any issues in the future.

Adam was a great help when I initially contacted the office. I was doing some research among different home warranty companies. Adam answered all my questions, he wasn't aggressive or rude trying to get a new client compared to my horrible service with Choice. And after doing my research, because of this rep's great customer service, I decided to move forward with Select. Thank you!

When I was dissatisfied with my current warranty, I reached out for new service. After taking a look online at the available contract options, I decided to call in for further explanation. I received clear explanations of options and pricing, and even which additional options were available. Thank you for providing great customer service, looking forward to new coverage.

Ed ** helped guide me to a very competitive rate, continuously searching for discounts or promotions that I would be eligible for. The coverage they provide claims to have a technician at your doorstep within 36 hours, hoping this rings true! I felt like I came away with more than I was expecting and am happy to do business with this company.

I reviewed several different companies and I chose Select because, by far it is the best for customer service, value, timely manner and satisfaction. Phone service is simple and very helpful. It is for these reasons I chose Select for my home warranty. Thank you for being the very best!

I had a Great Experience on the phone. The policy was easy to understand and easy to start. Great deal. I would recommend this service to a friend or neighbor. Thank you for all of your help answering my questions. Response time was quick and the agent was friendly and understanding.

I was searching for a home warranty for my son during his home purchase. I called Select Home Warranty and spoke to Ryan **. He was extremely professional and pleasant and was able to answer my questions and provide a plan with great coverage. Select was also running a promotion which saved my son money. Thank you for your help Ryan!

If there was a way to give negative stars, then this company would top the list! I got a multi-year policy unfortunately and every single claim was denied! Even when there was finally a claim that they covered, they offered me a token $50 for a refrigerator claim instead of fixing it. It is a rip off! When I asked for my refund, they told me $0 for a policy for which I paid over $2000! I would have been happier to lose that money in Vegas than to these immoral scammers!

I called Select Home Warranty regarding a bathroom sink that was clogged. They sent out a technician to investigate and then he left. I hadn't heard back from anyone for 2 days after he left so I called Select Home Warranty again and they told me that their records stated that he cleared the drain. Evidently he didn't follow their procedure because he was supposed to investigate the issue on the first visit and then notify Select Home Warranty regarding the issue. Then, if the issue is covered by the insurance, they send him out again to fix it. The Home warranty agent I talked to said that since the plumber didn't follow the procedure that they would not cover the cost of having him come out again even though the clog was not fixed, and that I would have to call another plumber and pay for it myself even though I paid the initial $65 to have him come out the first time.

I spoke with Mark ** regarding a new home warranty. He explained the benefits of a three-year warranty & savings which made sense to me, so I made the decision to go with that. A friend of mine also recommended Select so I'm looking forward to a good working relationship with Select Home Warranty.

Lucas ** was fantastic to work with. He tried to call but we are out where it is super loud and I am unable to talk over the phone. I had resorted to the fact I'd have to wait and call Monday. Wrong! Lucas worked up my quote through e-mail and helped me get set up with my plan so easy! He's a great asset to SHW, and he wasn't pushy or anything at all. I told him what I wanted and he worked fast to get me the exact plan I need.

It was very helpful - Ed described how the warranty worked and it was clear. I especially like the discounted rates. I was especially appreciative of the comprehensive coverage and the quality. Most warranties don’t cover as much and play games. Ed my representative seemed sincere and honest with his answers, so that was great. I would definitely recommend his service.

WORST EXPERIENCE | SCAM ALERT | DECEPTIVE PRACTICES. Avoid Select Home Warranty at all costs. During the policy purchase, they promised comprehensive coverage and conveniently failed to mention any exceptions. However, when I filed a claim for my refrigerator, they denied it, citing a “sealed system” exclusion—something they never disclosed upfront. What else could possibly go wrong in a refrigerator’s cooling system besides the sealed parts? This feels like a deliberate tactic to mislead customers into paying premiums without delivering coverage. It’s not just disappointing—it’s deceptive and exploitative.

A complete disaster! When you sign up, you get to talk to an agent who speaks perfect English and promises you the best service, but as soon as you have an issue, you get representatives with heavy accents, reading ("singing") from scripted texts at breathtaking speed. They offered us $150 for a not even 2-year old $900 dryer, claiming it was 8 years old. They are not capable of opening email attachments proving the age of the appliance; we had to send emails up to three times for them to finally figure it out. Still only offering $150, because supposedly they do not even cover broken dryer drums. A terrible experience all around. By the way, our contract has now ended, and all of a sudden we are getting calls from their English-speaking agents asking us to renew. Never!

I spoke with Mike ** regarding purchasing a home warranty policy. He was very knowledgeable and polite. Gave me many options to choice from. It was an absolute pleasure working with him! I will recommend him to my friends and family. I ended up buying a multi-year Platinum home warranty policy from him.

Both my wife and I dealt with Mike in looking for a Home Warranty policy. Mike was able to answer all our questions and addressed all our concerns. He did this without any “high pressure” tactics that so many use. After our interactions with Mike, we look forward to a lengthy relationship with Select.

I contacted Select Home Warranty to get a quote for coverage on my house. Mike, my representative, was very knowledgeable and helped me decide what plan would be best for me. I chose a three year plan with a fixed rate and lower service fees. This plan also includes coverage for my well pump. SHW rates are very competitive and the customer service team is located in the US.

I requested a copy of my contract and was mailed immediately upon request. I called, my call was answered quickly and my contract was e-mailed. The man who answered was very kind and I could understand what he was saying, very kind and handled the problem. I have never had to have anything filed or repaired but expect it would go well.

Save yourself the headache and DO NOT PURCHASE A SELECT HOME WARRANTY POLICY!!! We had a policy with them for 5 years and were consistently frustrated with how little they would cover and reimburse for repairs. We ended up renewing a 3 year contract 2 months ago and will be canceling this policy and requesting a full refund. SHW has designed the policy in such a way that you will only get a maximum of $400-$500 (depending on the item) of coverage for a covered item per calendar year.

Bruce was very helpful. He worked to get me the best value for my money ending up with a plan that covered 6 years for the cost of 5 that was already at a reduced rate for the highest coverage available. I would recommend this company and Bruce ** in particular (855) 267-3532 ext. **.

I signed up for Select Home Warranty last month, enticed by the benefits advertised. However, after making my first claim, I quickly realized that their customer service is **the worst I’ve ever encountered**. Firstly, you must pay a $75 service fee just for someone to come and take pictures of the issue. After that, there is **zero communication**—no updates unless you actively reach out. I had to escalate to a supervisor just to get the assigned company to contact me. Select Home Warranty also **does everything possible to minimize their payout**. For example, in one claim, they charged $189 for labor while only covering $36 for the actual part needed. We opened another claim and experienced the exact same frustrating process but this time they said they don’t cover our particular issue even though in the policy it says they do.

Do not get a warranty with this company. They take 1-2 business days before they even assign your claim to a contractor regardless of reason. If they don’t have a contractor in your area they want you to pay for repairs then they reimburse based on their limitations. Their monthly rate might be lower than other home warranty companies but you get what you pay for. BEWARE.

Tony at Select Warranty provided outstanding customer service. He made me feel truly welcomed and appreciated from the very start. His professionalism, friendly attitude, and genuine care stood out. It’s rare to encounter someone so dedicated to making the experience smooth and positive. Thank you, Tony, for your excellent service!

Jake was very helpful and responsive. The reason why I decided to go with Select Home Warranty. Very simple process to get started. Will definitely recommend to others. Very informative and reasonable price. Thank you again. The app is very easy to follow and file a claim. The only thing I wish is that there was not a 30 day waiting period but I understand why there is that in place.

This is the first time I've filed a warranty claim regarding an issue with my HVAC System. After paying the required service fee. Technician troubleshooted the problem and had to make two trips to finally determine what was wrong with my systems. Replacement parts were required to fix the problem and a request for authorization for approval to purchase the parts and labor cost was submitted to the company. The labor cost was not approved. This is a rip off. I have paid for coverage for over 3 years without filing a claim and have never heard of a home appliance warranty policy that does not cover both parts and labor.

Do not waste your money, Select Home Warranty is only interested in collecting a monthly fee from customers, they denied my first claim and when you cancel they tell you that it is a $50 cancellation fee, something that do not tell you when you buy the the policy. They sent me my policy 3days after I paid and it was completely different from what we discussed over the phone.

Jake really helped me make up my mind on choosing Select Home Warranty for my coverage. Answered every question without hesitation and offered a lot of different options. No high pressure or hard selling. We are very pleased with the coverage and even happier with the price and service fees. I will recommend SHW to my family and friends.

Let me preface this by saying that I'm not a Select Home Warranty customer. I was researching plans and we decided to go with a competitor due to the price and value of what they offered. I received a call from Lucas from Select Home Warranty trying to sell my husband and I on their plans. They did offer the same things at a cheaper rate, however an additional that add on that we selected with our current company isn't offered by Select.

I am having plumbing problems and it flooded my garage from the upstairs bathroom, shower, sinks, etc. It’s been almost 2 weeks and it still has not been fixed even though a company has come out now twice but have not done anything to fix it! I bought this for a peace of mind, not to have more headaches. I was also told that labor is not even included, which is ridiculous! That’s the most expensive part of any thing that you do, so why would you ever have a policy that you have to pay money and also pay labor! I would never ever pay for a home warranty with this company ever again.

We purchased a Select Home Warranty today and the time Bruce spent with us was definitely commendable. Looking forward to trying this new home warranty plan, AHS was horrible, they didn't care how many months our washing machine was out. Select Home Warranty sounds like they care, so hopefully the service trade contractors who work with them will be reliable..

Sam ** was very professional and convincing. He took my call when I called the general number 855-594-8866. I got that number through a flyer in the email. Initially I was about to finalize for one year. He inquired whether I am a 65+ and gave me different options and helped me analyze and select the right choice. I opted a 5 year plan as it saved me a quite good amount, transferable and any time cancellation policy. I recommend him for any one trying to buy a home warranty!

Sam ** provided great service and answered all my questions. The coverage seems better than my last home warranty company. The coverage and cost seemed reasonable. They also work with anyone you work with so they can provide the service. They also state they respond within twenty four hours which took my last company 2-3 days.

The person that helped me was very professional and answered all of my questions. The Company should be proud of such a wonderful employee. He went above and beyond to help me with everything I wanted to know. I did not feel rushed by him as I have on another website..

We have been hearing great things about this company and used a different one in the past so wanted to give this one a try for Home warranty. It was super easy setting it up. Ashley was so helpful with explaining everything to us before purchase and getting us the best deal. THANK YOU.

I do not recommend Select Home Warranty! Find another home warranty company! I was charged twice a month because I was somehow given two accounts. When I called to inquire, I was told it would be fixed but it took 2 months. I was reimbursed but it was a hassle and I had to call twice. My dryer has broken 3 times in 5 months. I am paying $125 for a $10 part each time. Select will not approve for a new dryer. So I am canceling and going with another company.

Jerry ** was great and even provided me with a great discount to earn my business. It's good to have a peace of mind. It is imperative to have a home warranty in the event you have unexpected issues. I chose Select due the pricing and the coverages and the service cost. Thank You!

My representative was knowledgeable, professional. He answered all my questions. And I saved a lot of money compared to the last company I had been with. I wasn't on hold forever. I obviously would recommend Select Home Warranty. In fact I was going to post my experience on Neighborhood Watch.

Henry ** enrolled me in the Program today. He was very Sociable and helpful to me in choosing my Warranty Plan. I would highly recommend him. He explained all the great reasons to purchase this plan. He is very knowledgeable. He is an asset to Select Warranty Company. Please inform him of this recommendation. Thank you.

I had a very positive conversation with Henry. He took the time to go over everything and come up with the best possible plan to meet my needs. He was very personable and very knowledgeable. I will definitely recommend my friend to him. I have been with a different home warranty for almost 15 years and my rates have increased every year as well as the service rate.

I contacted Select and spoke with Jake. He was extremely informative and knowledgeable, answering all my questions. I presently have another home warranty policy and I am not real happy with them. I felt it was time to research and possibly change companies. I am glad I contacted Select. I opted for the 5 year plan for a discounted cost and discounted services. Thanks, Jake. Appreciate your help.

I am very glad I chose Select Home Warranty. They have sent reputable repair companies to my home who have done a great job. Their prices are very competitive. I was extremely impressed that they renewed my plan for the same price as the previous year and provided me with the same great incentives.

I have held this policy since October 2023. I have only had to file two claims. My second claim involves a plumbing problem. There is some type of stoppage in my main line. The plumber came out, snaked the line and cleared the problem. He did state if it happened again, he would need to scope the line. It happened again. I reported the problem to Select Home Warranty. Plumbing stoppage is covered and it was within three weeks of the original call, so there would not be an additional charge. The plumber called back to let me know Select Home Warranty will not cover the cost of scoping the line. The policy does not state that scoping is not included. The person I spoke with was just reading from his script and stated it's not covered. How else can a plumber diagnose a problem?? I am so disappointed in Select Home Warranty. I will not be renewing with the company.

Mr. Sam ** in the Sales department was very helpful. He explained to me some of the home warranty coverage that I will be getting with this Policy. I am comfortable adding this Home Warranty Policy for the Garage Apartment at **. I have recommended Select Home Warranty to some of my friends.

I spoke with Peter ** today and I am very happy that I did. He was extremely knowledgeable with all of the information needed so that I could make the best and most educated decision possible. I was on the fence regarding the Home Warranty program, but after speaking with Peter, I left with a strong peace of mind. I am looking forward to continuing this partnership together.

I made several calls to this sorry ** company missing two days of work. Friday and Monday looking to have service done at my home. Twice no call no show. Called customer service. Very upset and they talking, "I don't wanna lose your business. We will waive a 100$ dollars for the service technician to come out." No. How about waive that 75 dollar cancelation fee for your poor ** service. I will never recommend no one to this poor unprofessional company with your sorry ** contract works. Please keep in mind don't waste your time with this company.

In the process of putting all of this together, our new policy, Justin ** in sales went above and beyond. Over several days in a couple of issues we finally got it corrected, thank you technology, and the policy was issued in a timely fashion. This is the kind of personal service that is so sorely missing in our new technological World these days! Keep up the great work Justin.

Lucas ** was able to get me a good deal today and explained to me all of the different deals they offer in great detail. He was super knowledgeable about their home warranty coverage and process. It was very easy to ask questions and get answers. Looking forward to the next 14 months.

I think I got done what I set out to do which was activate my warranty. However I was put on hold several times and I didn’t really get any information about my warranty. The agent didn’t tell me anything about the warranty and I have no idea what it includes or how to use it. I hope the service will be better for warranty issues I may have in the future.

I spoke with Jerry who was very helpful and professional. He broke the services down and provided a pleasant call. Select offers service plans for manufactured homes with full service plans for your entire property. I am very pleased with the monthly fee and service call fee. My plan included all of the items I asked for.