Select Home Warranty Reviews

Paid over $4,000 for this terrible warranty. If they think an item will cost more to repair than it's worth (based on their appraisal), they will give you what they believe it is worth and not fix it. My dishwasher had problems and they gave me $60 to replace it. They could not tell me how they came up with their estimate and they charged me $60 for the service visit. So basically I received nothing.

I've had Select Home Warranty for about 1 1/2 years, and they are a horrible company to deal with. They could never find reputable contractors to come and complete the work. I was stood up twice by the same contractor. The contractor had me sitting home twice waiting on him to show up, he never called to cancel, didn't answer his phone and/or texts. I finally got fed up with them & tried to cancel. When I tried to cancel the contract, the company gave me a hard time & kept offering different things to keep me. I declined; I had just paid my monthly fee plus the fee to the contractor who finally came out but didn't fix the problem. Select told me that I would have to pay $75 to terminate the contract, which I think that's ridiculous. I will never deal with this company again. Thanks.

I switched to Select Home Warranty around 2020. Sales representative was excellent and knowledgeable. I was very impressed with the product being sold, but the product is not what I was sold. I didn’t file any claims the first year I had SHW, and I signed a 3-year contract in 2021 because of the sales representative’s conversations with me on coverage. I have had several issues with SHW with regard to the claim process once we have had to file claims. Some repairs have been significantly delayed due to SHW’s protocols such as it took over 4 weeks to have my dishwasher repaired.

I signed up for a free quote. The next day I received over eight phone calls from five different people, seven emails and three texts. The first person who called, kept calling until I answered the phone. He answered my questions and attempted to sell me the warranty right then and there. That was the at eight o’clock in the morning. I then received multiple phone calls. Not to mention, I was at work. Fortunately, I was at my desk and not in meetings or around other people. If it had been a different day, I would not have been able to work. I finally replied to an email and told them to take me off the list. I don’t know if they’ve done that but the calls did stop after about an hour. Don’t request a quote unless you want a similar experience.

2025--Select Home Warranty is an absolute joke-- So NOT use this company! We purchased a 3-year warranty with our new (used) home purchase, and unfortunately we had to file a claim shortly after the start for a garage door opener that wouldn't work. This company spent a week "contacting providers in their network", only to reply that none were available and we would have to find a provider and pay whatever their service fee was. And the companies they "found," who were not available (of course not), were between 4 and 9 hours away!!

If you have an emergency and you need an quick answer, this is NOT the company for you. I had a Gas Boiler with a leak on the return pipe that needed to be addressed quickly before the pipe failed and had a flood. I called Select Warranty to start the claim process and the next day, I was "denied" for Air Conditioning (Central) Condensation not covered. I called and spoke to 3 different agents to explain that the denial was not accurate and that I had a boiler (Crown boiler) and that this was a return pipe issue and should be covered under plumbing or heating on my PLATINUM Policy that I pre-paid for 3 years. They all said I would have to wait for someone to call me back about the reconsideration review. I told them that I could not wait much longer and needed to speak to someone and they said that this was the process.

I started a claim for our heating unit in mid-January. After the assigned contractor came out, he told us the heating Relay for emergency heat wasn't working. We paid the $65 service fee, and they told us they'd submit it to Select. That was a Monday. We did not hear from either the contractor or Select by Friday, so we attempted to contact the contractor to see what the problem was. They didn't respond. So we called Select and asked them what was going on. They had no answer. The person on the phone said they were just going to attempt to contact the technician as well, but with no luck. So, they were going to assign a new contractor. However, the original contractor called this back on Monday and said he had the part and was coming out to fix it.

I have been a SHW customer for about a year and all I can say is: HORRIBLE COMPANY! Every claim I filed was denied and it takes forever for the "dashboard" so you can see status of your claim! They actually consider the refrigerator and icemaker 2 different claims & you have to pay extra to cover icemaker! They also prorate older appliances if they need replacement! BE AWARE!

I would give 0 stars if I could. After having to find my own technician (since you were not able to find one for us), we paid the diagnosis fee and were told that Select Home Warranty will not cover the repair that is required due to a part that has failed due to normal wear and tear. With the technicians who specifically noted that the part has failed due to normal use, it should have been clearly covered and instead, they try to offer to pay for less than the cost of 1 of the 3 parts that need to be replaced. It is reprehensible to think that a company would deny a claim that is well within the outlines of the agreement (on a covered appliance) and which failed through no fault of our own. The only fault we have is trusting Select Home Warranty with thousands of dollars and thinking that they would actually do what they contracted to do.

When I bought this warranty I was told that it included Roof Leak, unfortunately during this winter storm, we leaked. We filed a claim and they sent a technician after 15 days when he submitted the report it was denied. I called them and ask for a specific reason they didn't explain well and didn't give any specific reason for being denied. Only when I requested a manager they didn't connect me either. Very rude and pathetic company. I would not recommend this company to anyone.

I paid over $1400 for 3 years of Select Home Warranty Platinum policy and so far out of 3 claims only 1 was covered by them. I called because my dishwasher went out. The technician came the next day and was wonderful. He diagnosed the problem as needing a control panel. 3 weeks later I finally called SHW and was told they would only cover up to $150 and I had to hire my own technician. I already paid $65 and they didn't even have the decency to notify me that they have the option of not paying the full price. See section 8 paragraph 3. I asked Deeb when would I get the money and he said AFTER I submit a repair bill.

Be very mindful of what is covered. We purchased a multiyear contract and now regret it after the latest experience with Select. Our water heater failed in January 2025 and was leaking due to a corrosion of the tank as most water heaters do over time. Ours was 7 years old. We filed a claim with Select and they first approved it after a plumber came out to look at it. Then they denied the claim because water heater was leaking! Even though Select's contract states major components are covered, leaking tanks are not.

BEWARE OF THIS COMPANY! My experience with this company has been some of the worst I have seen since owning a home. We had an AC unit issue and they sent out a tech who didn't even check the unit but just decided it was electrical which caused the claim to be denied. We asked for another tech to come out for a second opinion (since the first one never checked the unit or the system) and they immediately denied us. Then we asked it to be escalated to a manager and then she hung up on us without even wanting to hear the issue with the unit. Very unprofessional and disgusting when we are the ones paying them for this service.

I wish I could give 0000000 star but no option to pick. Very difficult home warranty company to work with. Basically, they do not cover anything, even with their platinum coverage. They cover items that are unlikely to break. It is a useless and very irresponsible company. I had a claim that was approved for cash reimbursement well before the policy expiration. I supplied the invoice multiple times for the cash reimbursement, but they never communicated properly. Now that my policy has been expired for a few days, they are saying they won't reimburse me unless I reinstate the policy. This is a lame excuse and an illegal practice. My claim was approved prior to the policy expiration, and now they are refusing to pay. Stay away from this scam company.

This Select Home Warranty service is a total SCAM - They do everything they can to not pay any legit claims - They have no service people in my Tampa area - expect customers to find their own repair people - pay a call estimate fee - then ask for time to review the claim - You have to pay the repair person to fix the problem - and then they deny the claim. SAVE YOUR MONEY - THIS COMPANY IS GARBAGE - A TOTAL SCAM. All their support people are in a foreign country - hard to understand - and impossible to work with.

This company was bad. They covered 2 repairs out of the 15 I submitted over the 3-year contract. The last one was my refrigerator which got its circuit board fried due to a power outage from a storm and it wasn't covered. I am still waiting for a refund from March 2024. PLEASE DON'T USE THEM.

I have had them for a few years…had two claims that they covered nothing on. Most recent was a heating issue. They sent a half-ass company that said a whole new unit was needed. Then SHW emailed and advised not covered. The company they sent advised it was covered. I had another company come out and all that was needed was a motor that was $500…not the entire unit as I was quoted was needed. I then cancelled to policy because it really covers nothing and they tried to charge $75.00 for that. Do yourself a favor and stay away from these thieves.

I purchased the premium plan and paid up front the cost for the year. When the drier broke down SHW did not send a technician. Instead they told me to find my own technician. When I did SHW didn’t pay for the repair. When I tried to cancel the contract SHW refused. I strongly recommend you don’t use this group. They are located in New Jersey and very hard to deal with over the phone.

If I could leave a 0 star I would. I currently hold a policy across 4 of my properties for 2 years now. They have let me down every time. DO NOT USE. Below is an example. I wouldn't be surprised if this company is bankrupt in a couple years because doing business like this is not sustainable. I will be canceling and recommending to all my real estate friends to stay clear.

What a bunch of scammers. Horrible horrible horrible company! I paid nearly $2,500 for a policy. The salespeople promise you the moon when they're trying to sell you the product - but then when you go to make a claim - they deny nearly everything. They are such scammers - they weasel their way out of everything and find some way to deny your claim. I would like to know WHAT IS COVERED??.... because pretty much every time I try to make a claim they seem to deny everything. So what exactly do you cover? Anything at all?

Do not use Select Home Warranty for your home warranty company. They have extremely poor customer service (evidenced by their last entry on their Facebook page was 2018!! And they blocked comments!) I have been waiting for a month to get them to approve a $315 plumbing repair bill. It is the pipe that comes out of the wall for the tub spout/diverter to go on. It snapped off and needs to be replaced. They keep denying my claim by saying that the "valve" is not covered under my plan. However the pipes of the plumbing system are. I had the estimate rewritten three times by a wonderful plumbing company (Butler Plumbing) to just be for the pipe - not the tub spout/diverter. Now that they do not have a credible reason to deny the claim they have stopped responding to my emails. They are a deceitful company and do not seem to care about their customers or their reputation!

I started my relationship with Select Home Warranty in October of 2024. I completed four payments totaling $1,500 for 3.5 years of coverage. They dedicated themselves to providing the following services: The service does not necessitate maintenance records. The total policy limit is $11,000. The policy encompasses an executive VIP membership. Completely transferable. Rates that are secured. Opt out after one year for a prorated refund. Comprises: Clogged Plumbing: – Plumbing System: – Dishwasher. Clothes washer - Refrigerator. Clothes dryer. Heating system - Stove/Oven: - Ductwork: - Water heater - Built-in microwave oven Garage Door Opener: - Trash Disposal: - Cooking surface: - Air conditioning Cooling: - Electrical System: Ceiling Fan: – Coverage Selected: Optional - Swimming pool - Roof Leak.

Don't waste your money with this company. Select Home Warranty, in my opinion, is the worst home warranty company in the business. They come up with excuses not to cover a claim that is clearly covered under their contract. Had an oven that stopped working. They would not repair or replace. They never even sent a tech out to assess the problem. After a week of very cold weather, nights down to 20 degrees, a pipe in the wall of my house burst. It was on the outside wall of my house. They claimed it wasn't in the house so it wasn't covered. If it's in a wall of the house it should have been covered. Again they didn't even send a tech to look at it. They refused via email. If anyone is interest in taking up a lawsuit against this company for not covering claims, I'm in. **

Useless company, they have more exclusions than inclusions, they don't cover anything, please don't waste your money. I paid for a 3 year warranty of almost $1500 and filed many claims about appliance issues and they always say it is not covered. I also lost money on the incident cost.

DO NOT DO BUSINESS WITH THIS COMPANY! We have had a home warranty with Select Home Warranty for about a year and filed our first claim last month concerning an issue with our Kitchen Aid Dishwasher. A service company was assigned and came out and we paid the policy's $75 service call fee. They diagnosed the issue as a broken water pump and submitted a request to replace the pump to SHW who approved it and then ordered the replacement pump. The Pump arrived and when we went to set up an appointment with the service company to come out and install the pump they told us that they had received a notice from SHW that they would not cover the cost to install the pump and we would have to pay their service fee install the pump.

Do not use this company. I have the platinum plan and didn't use it for the 1st year. In last 2 months I had smaller claims for sewer clog and sink drain leaking and they refuse to pay any labor. They say it is an exclusion due to 1 word in section 9 "installation". Installation of a part is excluded and you have to pay out of pocket. Today the furnace is broke and they refuse to pay for any repairs. Do not use this company.

My parents had Select Home Warranty a couple of years ago for two properties. He called in July 2023 and cancelled the policies and switched to another home warranty company. A year and a half later, he started getting charge $40/month with no communication from them explaining. We called Select Home Warranty and asked about the charges. We were told the policy was cancelled and there wouldn't be any more charges.

Stay away from this company. When you are signing up, they tell you they cover repair or replacement for the appliances that fall under the warranty you purchase. However, once you need to use them, you have to pay a service fee, and then they only cover what your appliance is worth now. We could have just bought a new appliance for what we paid for the warranty and the service fee. I would have given a ZERO if I could. They are a complete scam. Go elsewhere.

I called the other day about a leaky water pipe in my house. The customer service department informed me that I needed to wait for approval and an appointment from the plumbing company. The plumbing company had to shut off the water for the entire community, leaving everyone without water for more than five hours. If I follow their suggestion to wait for the appointment, they might need to fix or replace the floors, walls, and furniture in my house, as well as in my neighbor's house. However, when I contacted them to claim fixing the water leak myself, they rejected it because I acted without their authorization. I cannot expect an entire community to be without water for days on end.

This company is a scam, my water heater stopped working, called for Service, person showed up, very rude, unprofessional, demanding service call fees, soon as gave him money, walked to the unit, did no diagnosis. Took a quick picture and said it's up to insurance company to cover the repairs, what are joke, needles to say called the insurance company and was told the heater is not covered. Due to corrosion. After a few days I inspected the unit myself and found there was nothing wrong with heater, the fuse box needed a toggle, false accusations by Home warranty not to cover the water heater.

It is really unfortunate one cannot rate less than one star. I filed a claim for a GE Monogram Advantium microwave ($2000). The screen went blank with a blinking line. SHW response was, quoted from the policy, basically saying, "The repair was more than the value of the repair". Therefore I was told I was approved for $95 replacement. Their max is $500. I ended up hiring on my own. A company came out and fixed it for $98. I think this warrants a full refund simply because they never asked for the model of my microwave. They never attempted to send a company to inspect it. Major complaint: english is a difficult language for everyone I spoke to. I requested a supervisor and he was a little better with his English and that is why they deserve at least one star. I requested a full refund, so let's see how this goes.

SHW sells replacement value for all home appliances with same day service. My experience is anything but. Multiple claims have been denied or coverage reduced. NEVER had a claim resolved in < 1 week! I have the email thread with the sales person and it clearly states level of coverage and service. Policy document sent after adds language that reduces coverage or is ambiguous and foreign operators are not helpful. Stay away from this fraudulent company.

Terrible company - they don’t actually cover anything - there’s always a reason why something is not covered. They respond quickly but only to decline. So unhappy with this company. Wish I’d never signed up.

My wife bought this and we had a repair to our A.C. which was $2000 and they would "reimbursement" us $150. They said all repairs were covered 100%. I followed up by trying to buy a new policy and they told me the same lies. Be safe, this is another scam out of India.

Ask for the full pdf of the policy before deciding on your purchase of this "warranty". NOTHING is truly covered. The exclusions include EVERYTHING. For example, I paid a premium to have roofing included in my policy. But after all their exclusions, I'm not sure what's left that they're willing to cover. Here's the excerpt from the policy: "This Agreement applies to roof leak repairs over the occupied living area of single family homes only. This Agreement covers the roof leaks only. Excluded: (i) patios; (ii) metal roofs; (iii) shingles; (iv) cracked and/or missing material; (v) tiles; (vi) tar and gravel; (vii) flat or built-up roofs; (viii) structural leaks; (ix) gutters; (x) downspouts; (xi) skylights; (xii) flashing; (xiii) solar components; (xiv) attic vents; (xxv) satellite components; (xvi) antennae; and (xvii) chimney components. This Agreement does not SHWP BL 05.10cover repairs requiring partial or complete replacement of the roof."

RUN AWAY - to Fidelity Home Warranty or American Home Shield. NO $$ FOR REPLACEMENTS - They only pay you what they think your item is worth. Our tech said they will lowball us + to push for more. That is exactly what they did, and they refused to raise it. $100 to buy a new dryer (after the $65 call fee) is a joke. THEY WILL NOT PUT ANYTHING IN WRITING! SO THERE IS NO FOLLOW THROUGH ON PROMISES. Everything is over the phone. If you send an email, it says you will get a response in 24-hours. The response you receive says to call the Customer Service line. PRO TIP: They are not allowed to hang up. You basically need to hold them on the phone until they provide a resolution to get anything done!

This company is scamming people out of money. I have had three legitimate claims that have all been dismissed and not covered, even though the coverage is shown in the paperwork that is provided. I had a roof leak that they did not cover because they said that roof leaks are an add on benefit, even though this coverage was shown in my paperwork. I had a garbage disposal stop working and they made another excuse for that and a few months later my dishwasher motor quit and the excuse this time was that it was a power surge that killed the motor. Not sure how they know this and does it matter really? It is dead and it is through normal use, yet they decline to cover it. DO NOT use this company! It is a complete rip off and they will gladly take your money and then refuse to pay anything. Now you know…. If you decide to use them… it’s on you!

I purchased a Select Home Warranty Platinum Care Protection plan providing coverage from 2022 to 2028. The cost was $2250. This was their top tier plan. I wanted a company to rely on when I needed them for home repairs. I had my first claim in 2025. After about 10 days of going back-and-forth with the company, they could not find a technician to come out and service my hot water heater. Initially they would not cover my hot water heater because they were telling me that my problem was not covered under the contract. Finally they decided they would cover the problem after I threatened to cancel the policy. After reopening the claim they closed it a second time and did not inform me. I was waiting days to hear from a company to repair my water heater and that was never going to happen.

This company advertise themselves 5 stars company. I got 5 year home warranty when I purchased my house. AC went out, ceiling fan went out and stove went out. They hired so many lawyers to make their warranty NOT to pay out anything at all to any customers. I am shocked my AC is not covered. I am shocked my ceiling fan is NOT covered. I am shocked my stove is NOT cover. So I have no idea what I even purchased. I thought I bought very good home warranty. NOPE. End up paying $15,500 for technician, stove burner 200$ and ceiling fan 180$. OMG they even charging me 70$ for cancellation FEE.

We looked to this company because they “serviced our area”. I guess when you decline every claim you can say whatever you like. If you do business with these fraudsters, consider yourself warned.

I'm so disappointed that I wasted money on this company and home warranty policy. There is always a clause or some fine print that doesn't allow for coverage and it's exhausting continually having to call to only be told once again that something isn't covered. I've added on to the original policy (we can't cover the freezer because it's not part of the refrigerator.. what?!) and was so denied coverage because the tech I was authorized to do the work didn't call them (was never told that was required). It's exhausting and frustrating to spend so much time trying to follow up only to be told, it's not covered. I'm exhausted and sorely disappointed that they are even allowed to stay in business. Don't waste your money!

Bad company. They paid for a part but not labor. Consumer beware when you first sign up. It's yes to everything. Wish I had seen these reviews. Why do these companies treat their customers so unfairly? It's bad business.

I am writing to express my dissatisfaction with the services provided by Select Home Warranty. This company sells what are supposed to be maintenance contracts for plumbing, household appliances, etc. However, when you call them for a repair, they inform you that you are not covered for the issue and attempt to sell you additional coverage, which still does not fully cover the problem.

Summary: do not contract with Select Home Warranty. They have zero interest in customer service or losing customers. Their business model is to sign customers up by beating their competitors prices but not paying anyone on claims. I signed up for a 3-year contract with Select Home Warranty. During our first claim, we had issues with our Air Conditioning motherboard. Overall, it wasn't a great experience as they covered almost nothing from the repairs. In our second claim, we had issues with our dryer. The technician they dispatched temporarily solved the problem. A month later, we had another issue with the unit.

I bought a 3 year plan over a year ago and recently claimed on my hot water heater. After paying my $65 service call I was told it was too old for them work on and they offered me $200 to replace it (techincally $135 after the $65 fee). I spoke to 5+ people trying to understand why would anyone would want their warranty if they won't fix appliances that break that aren't new. I paid $2300 for a new water heater and I'm furious and not feeling covered if something else breaks.

False advertising! They promise your heating system is covered on page one, then after ten pages of fine print tell you it's not. They guarantee a response within 24-48 hours but I just spent 13 days, in the dead of winter, after paying their technician $90, waiting to find out that my broken heating system is not covered. I am furious at being ripped off this way. You pay the technician directly through CashApp, so there's no real receipt, no accountability. The guy didn't even return to do a proper diagnosis after his first theory turned out to be wrong, he just waited two weeks and finally told Select we have the type of system they don't cover. My house has been between 45 and 55 degrees for 4 days and most of my plants have died. Do not throw your money away by signing up with this company.

This company is horrible at best. A few months ago, I still had my old home warranty, which I got with the house. The company was good but I knew that I wanted to research my own companies. Well, I called Select Warranty, and I went over some quotes and told Select Warranty that I would get back to them later. The salesperson insisted that I buy Select home, and he gave me two months extra and said that I have 11000 dollars in coverage a year on claims. Also, that salesman said that I would only have to pay 75 dollars for each occurrence. I would not have to pay for materials or labor. And get this: the salesman charged me half the price to buy a Select home warranty, which was 520 instead of 1000 dollars. I bought the policy and waited to have my old policy expire before I started using the Select Warranty policy.

Literally the worst company I have ever dealt with. They denied every claim I've made. They will never pay. The vendors that come to the house to take a look are on board with the warranty company. They put in a description that's not accurate so the claim will be turned down. It's all a SCAM!!!!

Terrible customer experience. I asked for a sample policy or at least written down details on the plan I was purchasing, they not only refused but were oddly rude about me wanting details on what I was buying a year upfront? Seemed extremely fishy. I spoke with two different people hoping it was just a bad rep, but there's definitely some red flags here. Defensive and give me your money without anything in writing is never a good start! That's when they are at their best!

I called Select Home Warranty on Monday December 6, 2024 because the heater in the house was not working. I explained that winter cold front was due here Tuesday night with temperatures dipping below 25 degrees and I needed this done immediately. I called the next day and was told my appointment was scheduled for Wednesday December 8, 2024 between 3 and 7 PM. I explained with the impending cold front that this was an emergency and needed to get done today. They explained their emergency procedures to me. I followed their procedures and had another company go out this same day. I called Select Home Warranty with the contractor on the phone as I was instructed to do. After waiting on hold for 11 minutes the recording stated that I would get a call back and I would not loose my position. I never received the call back. I called Select Home Warranty back at 3:47 pm.

You get a home warranty so that if an appliance stops functioning, you should be able to count on your warranty company to fix and if not fixable they replace. They do not tell you that if your unit is old, they will only reimburse the depreciated value which is next to nothing.

After a year of dealing with them concerning an AC/heating problem, they deny our claim saying it was an electrical surge that cause our problem. This was the third and final time we are dealing with these deceptive bastards, their phone associates with their broken-** English, are quick to quote how sorry they are and promise to solve the the problem. Hell I haven't received my reimbursement check from my washer claim Over a year ago. Save yourself a headache and choose someone else, like we did and my sister.

I submitted two claims, one for dishwasher and another for a microwave. Claimed appliances are old, that I would have to do ALL the replacement and then refund me. I called and Lucas hung up in my face.

If I could give zero or negative stars that is what I would do. They have one of the highest service call fees of any home warranty I have ever had and the absolute worst customer service. I have called them out 3 times, twice for my dishwasher and once for my dryer. The first time I called about my dishwasher, they wanted me to wait over a week for a technician to come out when their own policy states within 48 hours so I had to fight with them about that. Once we got a tech out (within their 48-hour time frame) they made the repairs and left. Now 5 months later, my dishwasher is doing the same exact thing and they are telling me the part is no longer available and they are not willing to pay the tech to fix it using their parts. My dryer was also malfunctioning and they told me the same thing, that the part has been discontinued.

I do not have experience with other home warranty companies, but I have had the worst experience with this company. I would recommend avoiding this company at all costs. The customer service is terrible, and they deny almost all claims I have made. I would recommend saving your money and having no home warranty company at all rather than have a warranty with this company.

No trust and integrity company. The Customer care speaks very polite and professional but it is a game the customers falls into. Be very careful. The marketing guys are moved 5 years without our consent. We are trying to reach them 10 times to change the wrong address and downgrade. They never ever do that and pass the time on cutoff. Please do not sign up. This company not at all TRUSTWORTHY.

I purchased a 3 year contract with them based on other reviews read. First red flag is when I call in a claim on my refrigerator ice maker. They denied claim, I sent them a screenshot of my contract which stated ice maker was included. That's when they sent me the small print that ice makers built into the fridge was something extra I had to pay for. Just this moment they decided that fixing my oven wasn't "cost effective" to fix. It would be out of pocket, and don't get me started about the garage door. I'm very happy for the folks who thought they got 4 or 5 star service. Unfortunately for me I can't even give the negative stars.

This company is scamming new home buyers, do not buy their policies. We have submitted over four claims to date with this organization and each time they find a way to wiggle out of helping us. To date, they have denied all four claims and we have escalated our concerns each time with no success. The policy they provide (even at the highest level) actually covers very little because of the long list of fine print exclusions. We even had one experience where we submitted a claim, they told us that our current level of coverage doesn't cover it (we were told we previously had the max coverage possible) but informed us that we could purchase an additional rider and then be covered, after we spent the money on the rider, they told us that we weren't actually covered after all because of an exclusion. Avoid at all costs.

Select sends out repair technicians who are undependable and do not know much about the appliance they're sent to evaluate and repair. The claims process is more than difficult. Resolution of one claim took months. They will not correspond in writing. Their service phone staff has no apparent history of previous calls. Working through their system will give you heartburn. I canceled the contract and do not recommend Select.

This company is the most dishonest company I have ever dealt with, I paid for the entire year and have had trouble getting 2 claims paid, they lied to me on the phone, kept asking for my policy to be sent to me, after 5 mos, finally got on my email, refused to mail it, and when you read the fine print they hardly cover anything, don’t cover labor on garage door opener after telling me on phone that they did, I paid service chg and they cover 105.00 on the 300.00 repair. I asked for a refund for remaining 5 mos but they refused, horrible experiences with them.

Select Home Warranty is an absolute trash business. I took out a policy with them when I purchased my home. I spoke with a salesman that had the right answers to each of my questions. That of course was “Yes. We will cover that.” Fast forward a few months… garage door breaks. Denied. I look at the policy documents I am supplied AFTER I have paid them and they basically cover nothing but parts that break under their own use. It has to be a purely mechanical defect. They cover NOTHING else. They do not bother to disclose that. I definitely wasn’t told that was the case when I asked specifically. I was told it was all covered, floor to ceiling. Unhappy, but paid the repairs on my own.

I had electric water heater issues where the water wasn't heating up. They sent a technician out to fix it, he didn't fix it entirely, but did get me limited hot water. And during the process of working on it the water heater began leaking, which was not the issue before he came out. I contacted the claims manager Ron and they agreed to pay for the water heater and I would pay for the technician to repair it (which was more than the cost of the water heater).

Terrible customer service and experience on all levels. They deny your claim after charging for service and enrollment. Many complaints throughout the community. They only offer additional free months to keep their scam going.

After calling three times and submitting a service request through their portal, they finally sent a technician to fix my HVAC. I ended up paying $200 more than if I had called a service company directly. When I tried to cancel my policy after just two months, I had to spend 50 minutes on the phone dealing with the runaround—time they won’t reimburse me for—and they only offered to refund 50% of what I paid. This company is a complete scam with absolutely no benefit to having their warranty policy. Stay far away!

After paying for annual coverage, about 8 months later, our heat pump died. They sent their technician who submitted that the unit wasn't repairable. Select Home Warranty refused to cover anything though because they don't cover freon. I tried to argue that I would pay for the freon, but they refused to cover anything. Terrible customer service, got the same person every time I called, she would not transfer me to anyone else, claimed she was the supervisor. Also, they use different names in their emails, full name sometimes, "SHW" or just customer service, so it makes it difficult to track any email correspondence. Total waste of money!

Worst Home Warranty Company in America. They promise you the world when you buy the policy and do not come through when it is time for a repair. Do not waste your money, stay away from this company they try to never pay out. Worst ever

The first time I tried to use my home warranty was on a roof leak. The person they sent did not even have a ladder or drone to look at the area in question. It took him over a week to give the company an inaccurate review, it was not even in the same area. I had made about 6 calls prior and they just denied the claim after paying the service fee. The second time was for a dryer repair. I was told it would be the cost of the service fee, after the tech left he came back telling me that the labor was not covered and I had to pay additional money. This is not how the policy was sold to me. They will go through a script and try to deny claims. Not worth the money or aggravation.

DO NOT choose Select Home Warranty! I purchased one for my son and his family on their 2 story home. He filed a claim because the heat was not working upstairs. Someone came out and repaired the heat about a month ago. Now the downstairs is not heating properly. The Select agent told him only "one unit" is covered. Since I purchased the 5 year policy for my son, I decided to call to see what the confusion was about. Both the agent and then later her manager were very difficult to understand but they both essentially told me that only one unit was covered. I told them, there is only "one heating system". They said I could have purchased an add on to the original policy but that's not even in my contract. They are ridiculous waste of money!

They do not want to pay anything. Anytime I put a claim in I wind up having to pay more out of pocket than the $75 deductible/service fee. Plus they charge you $75 just to cancel. But I guess you get what you pay for the cheap $47 a month isn’t worth it. Stay far away. Biggest scam company out there.

I wanted to say one of the worst, but having dealt with some of the worst (including American Home Shield), I can say Select is THE WORST! They are unprofessional, scammers, and liars. Their salespeople will sell you a bright world, and as soon as you put in your first claim, they will do their best to get out of paying it. They will scheme, they will lie, they will throw the contract in your face. Every claim you submit somehow ends up in conflict with the contract.

Would give a zero star if there was an option. This company is like a scam. They do excellent job of marketing and lures customers in buying their policy. The marketing agents literally say that everything is covered in this plan and you are the vip customer with platinum package. But the reality hits when we file claim, most of the things will be excluded in the claim. If something happens to be included and claim is filed then the technicians are really unprofessional and not experts at all. They do not respond when called and will show up not on time at all. Also, god forbid if you get a big claim like with Furnace or AC, they go above and beyond to prove that claim is not covered and try to decline it. I felt like it was fraud and scam, but when I realized that it was too late and did not get any refunds at all. Do not recommend at any cost.

I switched to Select Home Warranty (SHW) in July 2024 because their sales rep assured me the coverage was the same as my previous plan with Choice Home Warranty (CHW). I even showed the SHW rep my CHW policy and they promised me it was the same! Now in Dec 2024 I submitted a claim for a leaking faucet and SHW is telling me it's not covered unless I upgrade to a higher priced plan which costs $250 more! Keep in mind my SHW policy is $375 and now they want $250 more, this is over a 60% increase! I never had trouble getting a leaking faucet when I was with CHW previously. This is a warning: REVIEW YOUR POLICY carefully and DO NOT TRUST the dishonest reps at Select Home Warranty, they'll say anything to get your money!

Select Home Warranty is not a reputable company. Their website and salespeople clearly indicate that they cover "repairs". They do not. Their policy clearly states that they will not cover labor. They may cover parts, but not the actual repair work. Extremely deceptive.

I put in my details for home warranty. Two representatives called in a time span of 10 minutes, one gave me $399 for an year plus 2 months and another gave me $525 an year. It is not reliable and they tried to cheat people on plan prices. It seems to me an unethical business.

Scam, submitted claim over a month ago. They tell me all their techs are busy and I have to find my own pay for everything out of my pocket. Then pray for the miracle of a reimbursement. That will probably never happen. Stay away from Select home warranty.

Awful experience. Have spent over 2 months trying to get my renewals canceled and refunded. Still no luck. Beyond frustrated. Please avoid this company and all the stress/hassle to get claims reimbursed.

I am a victim of Select Home Warranty lies. Sales department told me with 6 years policy not only I get discount of entire premium BUT policy is transferrable to another property, in case my property gets sold. DON'T TRUST them, when I proof house insured sold, the customer service department said policy can CHANGE OWNER but NOT PROPERTY. Who will buy 6 year policy for the benefit of future buyer? Ridiculous. Meanwhile, their service IS NOT THAT of any quality, frustrating getting their supervisor to call back, leaving messages and no one will return the call. POOR SERVICE.

While researching for appliance warranties, Select Home was recommended for Veterans. Called the 1-800 to enroll. Enrolled for our home appliances and heating/air. Was told we couldn’t make a claim until after 30 days. Our washer broke 2 days before we could make a claim. We made a claim after 30 days and were told that we had to wait 60 days to repair or replace. Was not told that on call to enroll, they offered us a "courtesy" $100, because they do not pay for this part that was broken. We paid $80 for a technician to come out and look at this. He said that part was over $350 to replace and the home warranty company probably won’t pay for it because of the price.

They are affordable, but deny every claim I put in. You will never talk to anyone from America. It is incredibly frustrating to work with them. They also make me find all my own repair people. I tried to cancel, but they put me on hold for 30 minutes, and then told me they were closing and that I had to call back.

The business is committed to repair/replace a new/old appliance/system as long as it is working by the time of warranty purchase. It took them 4 days without resolution to address the heating system. They cannot dispatch their technician and give me a hard time to locate a local technician who are willing to work with them. NO ONE WANTS TO WORK WITH THEIR SCAM! The 4th day I was able to get a technician to diagnose the problem w/ my heating system and he told me that the blower is the problem but a replacement will be better. Reached out to SHW but they declined to cover the replacement and just pay me out max of $150 since I can't present the other 2 yrs maintenance check of the furnace since I just got this home less than a year. I did ask for a dispute to escalate this issue but they never did. It's not worth the money to invest on them!

I wish I could give this scam of a company a -10 for all of the stress they've caused me over the past almost year. The companies they hire seem to be the rejects of the community. The great companies told me they want nothing to do with Select Home Warranty. I've had the same plumbing issue for months, MONTHS, they've sent 5 or so plumbers to "fix" the issue, I pay the required fee each and every time... guess what, NOT FIXED. The last plumber said, "It's a 4 foot crack in the tile." When I called Select and told them the tiles are in the shower, and there is no such thing as a 4 foot tile, the plumber changed it to, "crack in the grout." So I had the grout ALL redone... I paid a tiler to tile! Guess what... IT STILL LEAKS!!!

Absolutely horrible experience. We switched from a different home warranty company after their prices went up. One of the questions I specifically asked was if we had an appliance break down if it would be replaced or repaired. I was told "Yes, it is repaired or replaced". That is not the case at all. If your appliance is older, you are given a refund based on depreciated value. So, when our dryer broke down, we paid $75.00 to have the tech come out and evaluate it and then we received $125.00 to replace it. We netted $50.00. You do not receive the contract until after you pay, so there is no way to confirm what you are told. I understand it is my responsibility to look through the document, but one also can expect to be treated with honesty and integrity.

Good Morning: For the past now going on 5 years, I have been a faithful customer of "Select Home Warranty" out of: Mahwah NJ. Headquarters: 1000 Wyckoff Ave Fl 3 Mahwah, NJ 07430-3164. Phone: (855)267-3532. My policy number is: **. I originally submitted my claim on 11-28-24. I have been in constant contact with them to fix a leak in my roof. My policy includes "roof leak protection". I keep being told that their "roofers" are all backed up, and to try and find my own solution, and if I jump through the hoops they have in place, they will try and get my problem fixed.

I put in a claim for a broken garage door belt. The company they sent tried to sell me a new garage door when all I need is a belt replacement. Now SHW is saying that my garage door is 15 years old and they won't fix/replace the belt. The technician verified that the motor and door work. When I called to discuss this, they just hung up on me. Horrible!

Select Home Warranty is running a racket. I have had to call them 4 times in 18 months for the same issue with my boiler. The guys they sent in never fix the problem, just replaced parts, because they did not know what to do about it. I had the control panel to the unit replaced twice in a year. The gas valve replaced, the ignitor replaced and a full maintenance done on it. I had to pay the service fee each time and when they said it was a maintenance issue nothing else I had to pay the HVAC tech $250 directly. I still have the problem. It runs erratically. I hired my own HVAC tech who has a great reputation locally and he said the boiler is in very good condition. So, the problem remains I think in the cheap replacement parts they order. Made in China. A repeat problem should not be charged for over and over again. They would not fix my built in microwave that was 18 months old, just offered me $100 toward a replacement.

I purchased a 3.5-year policy from Select Home Warranty, and during the first month, I noticed that the garage door opener was not working. I filed a claim, and a technician was dispatched to assess the issue. The technician determined that the garage door opener needed to be replaced and presented two options for a new device: one costing $700 and the other $1200.

Complete scam. Company that doesn't pay claims, lies and ghosts customers. They are thieves and deserve to be destroyed. They don't pay claims, or if they do, they'll pay you 100 dollars for a 1000 dollars replacement. It's a complete scam.

Select Home Warranty (SHW) is a complete fraud! This is their business model: They send out unqualified technicians who produce false reports to deny coverage. As the customer you have to pay for the false reports, which you never get to see. When our electrical panel broke down, we obtained reports from two professional electricians, both of whom confirmed the issue was due to wear and tear—a condition that should be covered under the service contract we signed with SHW.

Complete scam. Denied everything and found ways to say everything wasn't covered. I had an issue with my spa and my refrigerator and they tried to say the icemaker wasn't covered on the refrigerator and that electric wasn't covered on the spa. If I could give them negative stars I would. Additionally, canceling took 30 mins of them arguing with me.

The "Select" in Select Home Warranty is More Like "Selectively Ignoring You." Oh, Select Home Warranty, where the only thing quicker than their sign-up process is the speed at which they’ll dodge your calls when you need help. It’s almost like a game—who can you ignore the longest? Will it be the claim you filed three weeks ago? Or that question you’ve been asking about the coverage you thought you paid for?

This is a rip off company. They take more than 100 hrs to reject a claim even for emergency services like air and heating. They have excluded parts mentioned in the contract, but there is another clause under section 1, if it is not mentioned under specific Appliance/system, it is not covered. I have no idea on how to ensure that before signing the contract. e.g. Evaporator coil is not mentioned under the AC in either covered or excluded items, so it is not covered.

They don't cover anything, and will ignore your calls until you literally wait on hold for a supervisor. They call any repair an installation, so they don't have to cover it, under section 9.1.2. In the miracle where they may cover something, you have to pay out of pocket and then after a minimum of 37 days hope they send you a check in the mail. This is a total scam. Feel free to message me, and I will give you names, times and dates of my dealings with this organization.

Unfortunately, this company is a scam. My fridge started building ice, so I called them. The first time the technician came out and told my wife to plug and unplug the fridge. He did not diagnose anything. I was out of town, so I couldn't do anything. I called them back, and they sent the same technician. He googled the problem and said the same thing. Think about every time he showed up. He charged sixty-five dollars for nothing. The customer service people are rude. So don't waste your money.

If I could give this company a negative star, I would. I filed 4 claims with them and they denied 3 of them. One of them said they want to send me the parts but I have to pay for labor and now that I want to cancel, they want to charge me $75 to cancel my policy. All this company wants to do is take your money and not fix anything. I think it's very ridiculous the way they do business! Buyers beware!

I would highly advise against using Select Home Warranty. I had the worst experience dealing with them than with any other company! I would give Select Home Warranty a negative 5 star review if that was an option. I purchased a 3-year warranty plan that began in 1/2023. I filed my first claim in 5/2024 and a technician diagnosed a problem with my wash machine but the claim stalled with the technician and SHW blaming each other for not fixing the problem.

DO NOT SELECT THIS COMPANY! We recently bought our first home, and Select Home Warranty has been a complete nightmare! My title company sent out the year premium and had to cancel the check because the warranty company claims they never received it, they reissued it requiring a signature, and again the Select Home Warranty claims they never received it even though I have the name and date of them receiving it. It has now been 6 weeks since closing on my home and they still have yet to issue a policy for me. I have called and been told I have an active policy, then I try to log in to the customer portal, and it says I have no policy, so I call back in and surprise I don’t have an active policy…

Absolutely the worst! Filed the claim on 4th of November for refrigerator problem. Technician from contractor chosen by Select Home Warranty - Service Contractor -JMC AC/Heating Mechanical Services came in 10 days after claim submitted. Paid technician $65 fee. Nothing after that. Put multiple calls, spoke with different agents. All promising help within 1-2 business days, promise email confirmation - absolutely nothing happens.

PLEASE, PLEASE, PLEASE stay away from this company and save your money. Signed up with them and made a claim when my water heater and then sump pump went out. The water heater was not covered at all and the sump was only covered for $189 and the $425 balance was to be paid by me. They said that it was considered a new replacement of the pump and therefore only partially covered. I could have purchased a new one and put it in myself but I had already paid for the $150 "diagnostic fee". I wish I could give ZERO stars for this company. I will be going back to IGS Home Warranty as I was with them for 14 years and they never Failed me. Select Home Warranty, you FAILED!

I do not recommend this company. I had two claims a water heater and they said it was not covered. Shortly after my dryer. They said that I had to buy a new one for them to give me $125. Since my dryer depreciated in value. I chose to cancel my plan and they never send me the $125.

Select Home Warranty is a complete fraud. I have filed 3 claims with them over the past few years. And not one claim was ever satisfied. You pay $75 for someone to come out and basically they look at the item and say “nothing we can do”. Or with my dryer which worked it just made a loud sound they came out took it apart and said the drum needed to be replaced and it was an easy fix. Left my dryer in pieces left and then I received an email from Select Home Warranty that said the item can’t be fixed and we will give you $100 toward a new dryer once you send the receipt. So now I had a dryer in pieces which worked and no one to fix it.

This company is a total scam. They steal your money with no intentions of ever honoring their policy. Waiting 1.5 months to have a their technician contact me, never happened. They finally told me to hire my own tech and they would reimburse me. With less than a week before Thanksgiving I discover my oven is not repairable and needed replaced. They won’t cover anything because the tech tried to install a part that ended up not even being able to fix the oven. Because I didn’t wait a week for them to get back to me they stated they won’t cover it. After hours on the phone they offered to cover the next service call fee of $65. After another day of going back and forth they offered me $200. So after the service call fee of $129 that they won’t cover, I’m left with $70 to buy a new oven. Hundreds of 1 star review on multiple websites that have similar stories to mine. Company is a fraud and a scam. Do not support them.

Misleading company, their policy does NOT cover anything that could go wrong with any of the appliances at all. THEY ARE A TOTAL SCAM! Waste of money, time and effort. Submitted 2 claims for legitimate issues in 24 months of being with them, paid the service fee for the technician to come and they denied my claims for non-sense reasons.

This company is nothing but a scam. They will find ways to not cover your appliance, or they will just cover the parts and you are stuck with the labor cost. DO NOT SIGN UP WITH THEM. I used to have American Home Shield, when I had a claim I paid my deductible and they sent a technician who fixed the issue and I never had to pay more than my $85 deductible. Since I signed up with Select home Warranty I pay my $65 deductible and then have to pay $250+ in labor costs for the repair. If you have them as your warranty company cancel your service and find a more honest company.

I am sending this out so other can be aware. I was with Select Home Warranty for many years. During this time I have called on the 2xs to do repairs which are covered. Both times they have found excuses not to cover. This last time was the worst. I had a plumbing issues in the shower and they started with their semantics in order to get out of fixing anything. They finally said I could get a plumber to write up a report of the problem. I basically had to do all their work and it still was not covered. I waited 5 days before anyone bothered to call me. Most of their responses were like automated useless information. To top it off the representative told me if I paid 200 a month more they would cover it. No Way! Whatever you do not waste your money on this company. They will lie to you and bleed you dry.

Stay far away from Select Home Warranty, they will do whatever they can to not honor your claim, including making up details that your technician did not even tell them. If you legitimize your claim, then they will just find some other excuse to not honor it. I signed up for three years, so far it’s been a year. I made six claims, and every one of them they found a loophole in the contract to exempt. I’m selves from paying a penny. I have now canceled my contract with them.

I had high hopes working with this company, but after they approved me to hire my own contractor, I ended up $2,300 in the hole. Now, they refuse to refund me, leaving me frustrated and disappointed. It’s incredibly unprofessional to approve such expenses and then shirk responsibility. I would advise others to proceed with caution when working with them.

Go somewhere else. Had to do all the leg work. Get an email stating they are working on contacting service, but aren't. Then email I can do it, with these stipulations, then never got reimbursed. When I tried to cancel my policy, the guy kept saying he will cancel, but kept trying to get me to stay. After 20min. I hung up. Had to call my credit card company to deny recharging. Good thing I did, because they are still trying to charge for a service I cancelled. Make sure you read the fine print. Not worth the money.

This was the worst experience ever! This company operates like a scam, solely focused on getting your money without providing any real service. From the moment you sign the contract, it feels like it's rigged against you. To summarize, we experienced an HVAC failure, and they didn’t send a technician for a week. After ten days, they rejected our claim, stating that electrical failures are excluded from the warranty. As a result, we ended up paying an annual warranty fee, two technician fees, and all repair costs out of our own pockets.

I bought to be a VIP plan and paid for 3 years with a 6 month free. Paid $1319.19 in May 2023. Recently my 4 year old washer needed new bearings. According to Select it was not cost effective to repair and offered me $225. They said the service person spent 5 minutes and sent them a bill for parts & labor $770. So Select said it was not cost effective and prorated the age of the Washer. I asked for a refund of my policy and was offed $405.70. These warranty’s companies lie so much when selling these policies and should be held accountable!

I've have Select Home Warranty for almost a year now. I've submitted a claim over 2 weeks ago about my fridge leaking water in the floor. Claim #**. Still haven't heard from anyone. I've called several times and they keep telling me they will escalate the claim. But when I ask to speak to a supervisor or manager there's never one available. The best home warranty service in my opinion is 2 10 HOME WARRANTY. That's who I'll go back to. Or just save the money I pay them so I'll have it instead of being scammed out of it each month

Had an existing account with Select Home Warranty and placed a service request for my dishwasher on Sept 15th. Two weeks went by and they weren't able to send someone out to repair it. SHW advised I find my own contractor and call them with the estimate. Called and got approval for the repair of $375... Repair was made and I immediately submitted for reimbursement from SHW. They responded that they received my invoice and it would be processed. My SHW contract ended in the middle of October and I called for a status update on my refund. "Your refund is on hold until you reactivate your account." I advised I wasn't happy with their services and wouldn't be renewing my contract with them. "We do not issue refunds to inactive accounts" I advised I had the approval email and the email acknowledging the invoice and that they have approved the reimbursement with their claims department.

Totally dissatisfied with this company. Upon submitting a claim I was told I had to pay the entire claim amount and send proof I had paid it. After paying the entire amount I only received a partial amount reimbursement. Then when I went to cancel this service they want to charge me another $75 to do so. Please beware of this company. They are not truthful.

I am writing to express my extreme frustration and disappointment with the appallingly poor customer service I have received from your company. I have been a paying customer since January 2023, and in November 2024, I filed a claim for a dryer that stopped working. While I initially appreciated the promptness in sending out a vendor, the experience quickly soured. The vendor determined that the belt and heating element needed replacement, with an estimated repair cost of around $350. However, Select Home Warranty decided the repair was "not worth it" and offered a mere $100 for a replacement, citing the "depreciated value."

Do not use this company. I have several rentals and thought I would try Select Home Warranty on a property I rent out in MC, as they are cheaper than most Home Warranty companies. But you PAY for what you get. Their customer service is atrocious, and they never call you back or have anything meaningful or helpful guidance. I placed a call into SHM on Thursday 11/14 via the portal and then waited over 24hrs for anyone to respond to my phone call I placed after the initial claim. Once I finally got hold of someone, they gave me no help and as my claim was an electrical outage at the property, I told them there are two young kids at the property, but all they said was I will receive a call or an email when they find a licensed contractor. Never got a call and Finally got the email on Friday 11/15 and it basically stated, they could not find a local company and I had to find one.

We have been without heat for 2 weeks and counting, just jumping through hoops to have our claim processed. They ask for info, we send it, they say 1-2 days to process, call in 2 days, they say they didn't receive it, send again and rinse and repeat for 2 weeks of kicking the can down the road. They're quick to take your money but surely their business model is to exhaust you into making the repairs yourself independently. Stay far away, it's a complete waste of money and effort!

What a joke! SHW neither repairs nor replaces appliances. When my dishwasher was determined to beed to be replaced, they offered $100 to buy a new one. Ha ha. A new one costs $500 to $600. Their offer doesn't even cover the cost of the technician whom they sent to evaluate the dishwasher!! A complete waste of money.

I had paid insurance for two and half years, never had a claim but this summer of 2024 when the temperatures rose to 115 my Air Conditioner broke down. I called Select Home Warranty and told them I needed my A/C repaired. They told me they were so busy they did not have anyone to come and look at it and to find one on my own and they would refund up to $109 for the service visit.

I canceled the home warranty with Select Home Warranty because they would not honor the warranty. I had multiple issues with my refrigerator and they would not cover repairs and said that they would give me $185 towards a new one. Also would not honor repairs on AC unit claiming an electrical issue when in fact it was not, got a 2nd opinion.

On October 15th, my refrigerator broke and stopped cooling. Select Home Warranty hired a “company” to fix it and sent him out on October 31st, over two weeks from when I made the claim all while my refrigerator is still running and not correctly. The company who came to fix it was a single man company that did not speak English and had two unlicensed appliance technicians come to my house on his behalf. They charged $75 and only accepted Venmo or Zelle (not a credit card because that could be disputed) before even looking at my refrigerator. He tightened some wires and said “I fix loose wire if no work it’s compressor” and left. I heard nothing for 72 hours so I called back and Select Hoke Warranty (called “SHW” from here out) said that they haven’t received any paperwork and I needed to call their technician and see where it was.

I don’t think it’s worth investing in their warranty plan. They will not cover repairs for old appliances and will offer very little compensation after you pay the $75 co-pay, which feels worthless. I would give them 0 stars. I suggest you save your money and look elsewhere.

THIS COMPANY IS A BIG SCAM. Do not buy their coverage. They will find every conceivable way to deny coverage and I was left stranded with a downed heating system that their technician took apart to diagnose. The tech submitted the claim to replace a circuit board and they refused to cover the repair because I did not have 3 years worth of maintenance records. I have been in my house less than a year! They offered me only $150 towards an $1100 repair. I am canceling my policy as they will prorate the premium monthly. DO NOT USE THEM!

I had an Emergency on a Saturday, I called, did not get a answer. My water heater was leaking all over my basement. So it would not cause more damage I got someone to replace it. I called Monday they informed me it would be Wednesday before someone could fix it. Since Lowes was on their way I went we Lowes. OK I did not follow their rules. I would have worse problems if I waited. All I wanted was a little back from the expense. They sent me 150 dollars. For something that cost 3000. When I canceled they charged me 75 dollars. I would not recommend this company for a dog house. All they care about is $$$

Beware. Do not do business with this company. I filed my first claim on a dishwasher. Claim number **. The technician came out and found that the pump and heating element needed to be replaced. I paid my $65 service call. He called Select Home Warranty and I was present. They only wanted to cover the part with the cost of $300. They wanted me to cover the labor. It states nowhere in my contract that I would have to pay additional money. They told me that they were just going to give me the value of the unit. I read my contract under dishwasher and I quote this is what it says. "6.2.4. Dishwashers. This agreement covers all modules, components, and parts of the dishwasher necessary to the functionality of the dishwasher. Control boards. pumps. switches. drain pump. temp control. heating elements. drain lines. Excluded racks and rollers".

We switched from Choice Home Warranty to Select Home Warranty and had nothing but disappointment and disgust from them. We filed 2 claims, 1 with our A/c which they denied and our refrigerator wasn't working properly and they denied it too. There is a serious communication barrier with this company. It was very hard to understand all the agents we spoke with. We moved and canceled our policy as it was not transferable to our new home and the denied a refund, even though we had 32 months left on the policy. They said it was because of the ll the cancelation fees. STAY AWAY FROM THIS COMPANY. THEY ARE SCAMMERS.

I filed a claim with Select Home Warranty, only to be told my account was expired. My payments were taken out of my checking account, without ever missing a payment. It took a month for them to discover that my account was actually paid in full every month. In the mean time it was in the 90’s in Florida and I had to get the A/C unit repaired, my house was 93 degrees. It was extremely difficult to work with customer service. All agents spoke very little or hard to understand English.

I bought home warranty on for 3 years. My purchase date is sep 26 2024. I filed an incident. My oven is not heating properly after 30 days of coverage as per their policy. The technician came and took my 60 usd service fee. He said that you have to fix the panel or sensor that is tripping the oven without doing any work on the oven. The next day SHW sends me an email that your effective date for your policy is oct 26 and nothing gets covered for next 30 days. I told them you all are scammers are ridiculous.... so you mean to say that I pay and I wait for 60 days to file a complaint?

"This company engages in deceptive advertising. They claim to cover all appliances in the house, but my 5-year-old water heater is leaking and they refuse to cover it. A water heater is clearly an appliance designed to store hot water, yet they exclude it from their coverage. This is misleading and dishonest.

They do answer the phone but the service is probably the cheapest. They won't cover anything fully though they will give you a hundred to couple hundred usually even if the product is close to brand new. Sometimes they will provide you a technician others you're stuck figuring it out.

We switched and have regretted it from our first claim!!! As soon as I can switch back I will! A mistake that cost me $16,000 for a new heating/A/C that would have been covered. Customer service was of no help, just kept repeating rust and corrosion as to why the unit was not covered, and not what parts needed to be replaced. If I could I would leave NO Stars!!!

They deserve ZERO stars. I purchased two platinum warranties. I had one claim for each property. One a/c problem, the other a plumbing issue. After waiting weeks for them to send someone out I finally had to hire my own repairmen. SHW refused to refund my money or reimburse me for hiring someone.

This is a horrible company. I have submitted 3 claims, all three have been denied for plumbing, ac and hot water heater. They are a fraud who just take your money but don't actually cover any repairs. Then when I'm trying to cancel my policy they are arguing with me on the phone.

I would rate this company less than one star if I could. Despite buying their top-tier Platinum package and paying for three years in advance, I’ve consistently faced issues when needing assistance. Each time I filed a claim, they found excuses to deny it, without providing valid explanations. When their agents couldn’t justify the rejection, they would simply offer a $100 refund instead of addressing the issue. If you value your time and money, look elsewhere. This company’s service falls far short of the promises in their premium packages.

Select Home Warranty has a few fine lines in their contract you need to be aware of. The first one is that anything said on their website or by an associate has no bearing on your actual coverage. This means they can promise you all the protection in the world and simply find some random excuse to deny your claim (like any/all electrical problems are not covered despite everything being made of electrical components). The 2nd is that if something is too expensive to repair, they will only give you ~5-10% value of the component/unit and say it is because of depreciation, and nothing more. 3rd is that Select has a hard time getting contractors to work on your units because they frequently do not pay the contractors, I have 2 contracts still waiting to get paid for working on my AC unit over 6 months ago... Select is a horrid company! DO NOT BUY THEIR COVERAGE!!

This place is a scam. They will use loophole 9.1.2 in the contract to avoid any repairs. They will say the appliance is too old or you did not maintain everything yearly (like AC), if you do not have some record where you have someone come clean everything once a year then per 9.1.2 they do not have to pay for repair. Buyer beware! I never had a problem at American Home Shield! Going back.

I was getting ready to switch to this company and after reading all of the reviews of 2024 especially in October alone is astounding how bad the customer service is!!! WOW. I apologize that you guys had to spend your money and did not get the comparable results, you have saved me frustration and money from coming to this company.

Select was very fast in getting a repair person to fix my installed refrigerator icemaker. Of course, it initially wasn't covered because in their list of appliances that are covered, there is a listing for ice maker, but it's listed just like lots of different appliances -- it does not say refrigerator icemaker. So, when there's a service call they say, for an additional $100 we will cover the icemaker. Then, when the service tech calls and says Select has approved the part, but will NOT PAY INSTALLATION. If you look carefully at the list of items not covered, installation is on the list, though, of course, not featured. The place to get that information is here.

Select Home Warranty is a terrible company! They claim they will take care of you but they don't. When you file a claim they do not respond with a answer on your claim with in 24 hours. Select claims they sent an email they are working on the problem and that is the answer in 24 hours. Bull. I have had 3 claims with this terrible company and all of them I have had to keep calling for an update as they don't let you know. When you call they are working on it. Bull. I have had to find my own technician for all 3 claims. Select pre authorizes you $100.00 when you call your own tech but if you don't call them before the work is done Select won't pay you for the job or the $100. preauthorized amount.

I deeply regret purchasing a home warranty from Select Home Warranty. My experience with them has been nothing short of frustrating and disappointing. Here's why: Failure to Provide Service: When our hot water heater broke down, we immediately filed a claim. According to their contract, they're supposed to send a technician within 2-4 days. We waited for over 10 days, and no one ever came or even contacted us. Left Without Hot Water: My family, including small children, was left without hot water for more than 10 days. This caused significant inconvenience and potential health issues.

Do not purchase a warranty from Select Home Warranty. They are not available 24/7 as advertised. I filed a claim, 10 days later was told my appliance was too old and offered $150 toward replacement of $4300 unit. Tried to cancel the policy but was passed on to more employees up the chain of command who promised my next claim would be satisfied. Argued to cancel the contract and then eventually after calling back 4 times to cancel, I was charged $75 fee for cancelling. Do not trust this company. They are low quality and will not complete repairs or replacement as they advertise. They depreciate an item based on its age and then give you replacement value based on the age. Just like car insurance, you file a claim and you never get enough to replace the vehicle.

This is my first time using a home warranty service and it will be my last. My experience is a follows and I am not one that writes reviews: I contacted SHW on 10/14/24 for an HVAC problem and an appointment was scheduled the same day from 4:00-6:00 PM. I left work early and waited on the contractor to arrive. At 6:30 PM, I called the contractor and did not receive and answer. They called me back the next day and we scheduled a second appointment for a few days later. He then contacted me the next day and asked if he could come a day earlier and I agreed to do so once again leaving work early to wait on the contractor. He again no showed and did not communicate.

Select uses section 8 of their contract to get out of covering items. They don’t cover installation or other fees and you still pay your $75 fee each time. They sent out someone to fix my garage door opener and after replacing the receiver said it would be ok. The next day it wouldn’t lift the door. I called again and they sent someone else who said it was too old and needed a new one. Select would only give me $175 toward it and would not cover installation charges or any other fees.

Because of this company, I will never sign up for home warranties again! I paid over $3,000 for a 5 year plan. I’ve had them for about two years and I only filed 2 claims, both in which I was told they did not cover. Not to mention it took forever to get a technician to come to inspect that appliance and then more time for them to report to the company to let them know what’s wrong with it. Just so that weeks later they can tell me they don’t cover it. Then when I tried to cancel with them, they told me my reimbursement would be $930 and that I will receive a check in 30 days!

What a total waste of time and money! When we purchased our home 11 months ago we bought a home warranty as part of sales contract. We filed a claim for a plumbing back up and they sent someone to take care of it, that was the one and only time it went well. The next time was for my Electrolux Induction Cooktop. The elements were occasionally not working so we filed a claim. They came out and because I couldn’t make it act up while he was here he left. Before leaving he said that with the induction cooktops that there’s no fixing it. If something fails then the entire thing has to be replaced and his manager hates paying for a replacement because they’re so expensive.

Updated on 10/23/2024: This is an add on to my previous review where I was waiting for a call back from a supervisor. The supervisor never called me back. I filed my complaint with the BBB even though this company is not an accredited member with the BBB. I was referred to also file a complaint with the Attorney General and the board of insurance in my state even though this is not considered insurance. They do have a department to take these type of service contract complaints. I have disputed the charges to my credit card company as well. I received a call from someone with this company on Sunday 10/20/24 saying he was responding to my complaint with the BBB and that he would issue a credit to my credit card for five of the 18 monthly payments from my credit card, and that was all he would do. I told him I had disputed the charges with my credit card company and I wanted all my money back.

It appears Select Home Warranty is a "call center scam". It also appears their approach to a claim is to review parts costs from Home Depot and add a fraction of the time required needed for the repair generating a contractor compensation of a fraction of what is required. For example; Select only offered $180 for a water leak that required $1600 in repairs. Originally Select told me it was my responsibility to resolve the cost with their technician whom I didn't select. After complaining for 9 days with call center operators requesting to speak to Corporate and threatening litigation, I finally received a call from Corporate offering the maximum amount of $500. It shouldn't have taken 9 days to get to this point. I highly recommend to not use Select.

The company claims that it will fix your appliances like washing machines, however when my washing machine started leaking they denied the claim - stating that "the valves are not covered & too sorry we can’t help you" - does that sound like a scam!!!

I have the most horrible experience with Select Home Warranty. I took the platinum insurance and so far everything is not covered. I have complained to the Better Business Bureau and to the Consumers Affairs. I see enough complaints here for a lawsuit for fraudulent practice.

I have purchased 5 years coverage in 2021 paying a lot of money. I am still under the contract. Only a couple times of claims are all refused showing their unreasonable policies. If you are busy normal citizens, hire a professional lawyer to read their policies thoroughly before you sign the contract. I doubt any lawyer will recommend this company. They will find pitfalls easily. Please don't be foolish just like I was.

Took too long to respond to our AC not working, came out a WEEK later, and then denied the claim stating exclusion for electrical issues... Poor lengthy hold times and waits for customer service. They upsold me on a 3yr policy and each time they come out they have excuse after excuse not to address the issue due to "exclusions" and further the salesman said, "You can cancel anytime and get full prorated refund" but upon calling to cancel the $1525 3yr policy with 16 months they wanted to give me $105 refund based upon $1.68 per day yet they did not calculate the refund properly. Very disreputable company.

I called Select Home Warranty on Friday, October 11, 2024 to set an appointment because my pipes were leaking which caused water in my walkway. Someone called me Saturday stating the earliest was Monday. Monday, and I have a leak in which I have to shut off my water when I am using it. A company who is contracted with them came Monday. He pretty much looked at it and told me he might need to replace the system, so I asked what about replacing the part. So now I am in the process of ordering a part. I was approved for the part, however I was told by the contractor I will have to pay him $212.34 for the labor.

Select Home Warranty makes promises and then finds ways to not pay you. I was told that my AC was fully covered. When it broke they said it was the low freon, which is not covered. It was an utter waste of my money to even have this policy. Please, just save your money and plan for the repairs yourself. The money you spend with them can be put to the actual repair. They also charged me, on the spot, for the technician (Sothern Comfort Air) to even show up. Without even looking at my AC, the technician, in advance, forewarned me that the repair would not be covered. I told him to email me an invoice for his service and he and his wife hassled me until I made immediate payment. This company and their hired technicians (South Comfort Air) are a scam. Save your money.

I had a policy with this agency. When I tried to cancel the account, the lady on the phone refused to cancel the account without wanting to argue with me for a long period of time. I asked and begged this person to please cancel the account. But instead she wanted to argue about cancelling the account until I literally yelled at her. I have never an agency so RUDE! When someone calls and begs you to cancel an account. Just cancel it! That is common sense.

After finding that our ice maker in our freezer had frozen over and stopped making ice we filled a claim. They denied our claim because our policy didn't cover ice makers. We've disputed their denial. They said that they would cover the ice maker for an additional $100. We paid the money and a tech was scheduled. Diagnosed as an ice maker failure. Select ordered a new ice maker and had it delivered. Tech returned and installed. Problem continued. Tech then said it was the solenoid valve. Select ordered that part plus another ice maker that was faulty. Tech then installed the solenoid valve.

We paid for a year of service and filed two claims, in addition to paying the $85 service fee for the shower handle and the dryer. We have to paid $145 for the installation of the part in the shower. While the part for our issue was approved, the installation was not. To make matters worse, we couldn’t use a credit card for payment because the plumber had experienced similar issues with this service and didn’t want to risk a credit delay in his account. This was frustrating and added unexpected costs that the service should have covered.

As a home owner who has used a few different companies over the years, Select Home Warranty is the absolute worst company I've ever had to deal with, warranty company or otherwise. When looking at online reviews, they came recommended by reputable companies. At this point, the only logical conclusion is they are so flush with cash they steal from customers that they are able to buy all these "endorsements." They make the process purposefully complicated so that you have to keep calling or e-mailing - likely hoping many will just give up. While they claim they cover older appliances, they depreciate the value of the appliance to almost nothing with an unknown calculation they will not share with you. If you try to talk to a supervisor or otherwise elevate the claim, they refuse. If you e-mail with complaints, you get no response.

They are totally scam company. They does not want to cover to fix or repair for my refrigerator. They said it is manufacturer warranty. I tried to cancel and they do not allow me to cancel and asking to stay with free service call. I do not want it. Then they count and add up all the claims with give me negative number which i have to pay back for Select warranty company. The policy said I can cancel anytime and cancelation fee is 75. BUT DO NOT BELIEVE IT. THEY WILL NOT GIVE YOU BACK FOR THE REST OF THE POLICY. Which I am so stupid and paid for 3 years contract ahead.

Select Home Warranty is a scam. They don’t honor their policies and will make up any excuse to not pay you back for a claim. I would never recommend this company to anyone. Both of my claims had to be outsourced because they couldn’t find a technician. I had to do all the work getting all the information, hiring the technician, documenting the corrections, request approval for everything, and they basically just stopped emailing me through the process. Then they denied my claim when I gave them the final bill. This happened twice!

Worst company ever!!! I truly hate this company. They will find any reason to denied your claim and force you to cancel so they can get your money and make you pay a cancelation fee. I won't buy a hot dog bun from this horrible company.

This is one of worse company I have seen. Run away from them as soon as you can. They are very nice when you are buying the policy. Only time they are nice. Once you want a claim then it's very poor experience. If the repair cost is 330 $. they are saying, "Take 150 $ and buy a washer for yourself." They are not restoring my services and I don't think in this situation you ever need a home warranty when it's practically of no use. I would never recommend anyone to buy home warranty, especially SHW.

I actually tried this home warranty for a year. I had occasion to use it twice. It cost me $400 the first time and $700 a second time. They use all the tricks in the book to get over on you, please do not buy.

These guy are the actual worst! Their fine print at the end of the contract pretty much shields them from covering anything, including making you pay for the tech’s hours… They even depreciate appliances at an incredibly fast rate, allowing them to leave you with nothing.

This company called too many Time and when I was looking for appliance insurance and I had 1s time good experience but when the second issue came to my refrigerator they pulled their hidden policy details which are very tricky specified at 9.1.2 of the policy which says if the maintenance issues are not covered and more things are specified so please be careful with this insurance I felt like a fraud. We usually never worry about any kind of maintenance and I never heard about the maintenance related blockage for my claims in my past with other insurance.

I have been using home warranty for over 15 years. I had two recent claims. One with electrical, which they only paid for the part and didn’t cover the labor and the plumbing that they declined all together. Paying $75 service fee to find out that they are not covered. The customer service is out of Philippines and I could hardly understand them. Horrible customer service. I paid about $600 for this horrible warranty. You are much better off with other companies or just use the Thumbtack.

They are not even deserving of a single star. It should be negative 5 stars. Select Home Warranty is a waste of money but they were more than happy to take mine. Calling me the minute I submitted my number asking for more info constantly trying to upsell me. I bought a 1 year plan for my home. I made the first claim 2 months later because my air conditioner stopped working in the middle of summer. After making the claim they said they didn’t have a technician available and to get my own. They then refused to cover the claim first. They said I didn’t wait 30 days to make the first claim so I pointed out the dates then they said they don’t cover any internal electrical??? Most home appliances have internal electrical components. What does this plan cover?

I had been with this company for over a year. Utilized the repair services just once, for my dishwasher. First off they said they had no one to come and check it out, need to find my own technician, and have them send Select Home Warranty the estimate for repair. They denied the amount from the technician, and offered me $150 for services that was costing twice that amount. My dishwasher is only 4 years old, as is only used maybe once a week. It was the heater exchange that was faulty. Select Home Warranty told me I should just go and buy another dishwasher, instead of fixing a 4 year old dishwasher. I went ahead and paid out my pocket for the technician's services, and my dishwasher is working like new. I decided to cancel services with SHW, and was told there was a $75 dollar cancellation fee, even though I paid month to month and had no contract.

After hearing their speech and what appeared to be a good contract, is nothing what it says. Buyer beware, read your contract and coverages. I was tricked into this and not happy. Since my last repair request it has been over one month and NO service.

I filed a claim for my refrigerator not functioning. They asked me to pay out of pocket as it’s covered by Samsung even after sending a proof that Samsung doesn’t cover it under manufacturer warranty. They took money from me three times for service. Scam be aware!

We live in Phoenix Arizona, June 6th first day 113° our AC went out. Call the company late in the afternoon, got a recording someone would get a hold of us in 24 hours which is not acceptable!! I contact our personal AC guy, he came the next day midday and fixed it for $245. After 7:00 to 8 weeks of dickering back and forth no communication from the company, they reimburse me $155. During all the things that were going on buying our new home did not realize paying $650 for home warranty I would have never have done it! WARNING, WARNING, WARNING. DO NOT USE THIS COMPANY, NOT WORTH IT!!

This company is not to be trusted. They took over a month to send out an electrician and left us with only half the power in our home working. In addition they left our 2 small children for days without hot water and refused to cover our hot water heater. Please do not use them. Look at their reviews on Facebook and the BBB first. Their web page reviews are fake.

This is one of worse company I have seen. They always refuse claims based on some pretext. I will advise nobody should take policy from these people. We should write online review. We should also file lawsuits against this company. I think, they are some kind of fraud/scam. Gov should stop them. We need to meet Congressmen and Senators in DC to show how bad business are scamming common people.

We purchased this home warranty with the purchase of our new home on last year. We added the septic tank coverage to the platinum plan. We never use the warranty until our septic tank had issues about 2 months ago. They sent out a company that wasn't qualified to work on our system, but we still had to pay the service fee of $125.00. I called them to let them know and they told me to get my own contractor.

Sales agent talked to me to get 7yr coverage on platinum plan and I did. My refrigerator damper door goes down. Select contact a company in NY and I'm in CA. This company subcontract to the local repair service. They went out and looked at my fridge. The part cost $365.00 and labor cost $155.00. Select go back to me an offer $350 due to cost effective not to repair my $10K fridge. The agent suggested me to go to amazon to look for another fridge (?). Do more research about Select (SWH). More customers complaints about this service. Now I realized that this company have their claim office in other country so can call anytime you like but to result it is your luck, The only person speaking promptly and you can understand is the plan sales agent you can get trap. Stay away from this company.

I had warranty with this company for 8 months with no claims. First claim was for dishwasher not working correctly. They sent a technician in a very timely manner who stated what needed to occur to repair and paid the 75 dollar fee. The following week I get a notice indicating that the cost to repair was too much and they offered 100 dollars toward replacement or repair. Of course that is not enough to do either. After reading reviews here I also believe this is deceptive company who gets consumers to purchase the warranty but does not follow through. Today I received a marketing email and thought I would copy and paste part of it as part of this review. It is at the least deceptive and at most potentially false advertising.

I don't use to write reviews or surveys online. However, Select Home Warranty company is the worse warranty company in the field, that I like to let everyone avoid to it. They offer lower premium and always have better discount with longer contract terms. However, they have horrible and terrible service. The technicians they hire are very small companies with lack of professional skills. It takes more than 3 weeks to handle the service and finalized claims under this warranty company. Majority of the BIG appliances are not replaced, such like, A/C, heater, double door oven, 6 ranges cooktop, and refrigerators, because Select Home Warranty always finds an excuse to reject any reimbursement for replacement.

One of the worst consumer experiences of my life. So good on the "sales end." Then you are both lucky if your claim is paid and forget quick service. They have you waiting for repairs that can leave your property damaged. I had to get things fixed myself and still only hope for some compensation. You can't talk to anyone in a true customer service role once you have a plan. Your phone number is captured so you can't get to the original department that sold you a plan. You literally have to borrow a friend's phone that hasn't been captured. I could go on all day. Seriously seriously awful. I had a previous warranty company that looks like the greatest thing since sliced bread after this company.

Scammers 9.1.2 excludes anything they want. Somehow John in new jersey can somehow override what a pool tech that they hired to look at my pool filter. That had a faulty inner standing pipe. They blamed it on maintenance. The pool filter is old. Yet they kept trying to make sure they do not pay. I should of known when they tried to scam me and put my deductible at 200 dollars when it's supposed to be 75. Super shady company. Scamming a military member is crazy.

Select Home Warranty is the most crooked, backstabbing company I have ever worked with. I bought 4 policies for a 3 year period for rental units. In our first year we made several claims, most of these claims the company sent a small check which covered 25% of the cost to replace and install a new appliance. At the year mark I called to cancel my policies and receive a prorated return. I was on the phone for over 90 minutes talking to 5 different people, each blatantly ignoring my request to cancel and trying to offer minor benefits to earn my business back.

Homeowner beware, Select Home Warranty is the worst home insurance I have ever had. After 3 claims, I can say with all honesty that I rue the day I signed a contract with them, which I’m stuck with for another 2 years due to their early cancellation policy which dictates that the consumer must pay back all covered repairs if they cancel early.

Complete waste of money, but they have some amazing salespeople that worked wonders on me. I got a top of the line plan, or so I thought, and in three years of trying to get work done, I've only ever gotten the air conditioning looked at + one pound of freon (once) and a repair to make my dishwasher close. Everything else they will say isn't covered even when I specifically reply to them with the language from the contract copied, but hey, I guess that's better than times when I've paid the service fee and then learn that the repair is not covered and the fee is not refundable. No dashboard to clearly track claims, and absolutely no way to talk to a human being about getting a policy refund.

Select Home Warranty is a terrible company. I have had them for three years and had two claims. First was roof leak. They don't pay to repair anything but the roof, so no drywall repair. They denied my claim as they only pay for a small round area and pay for no shingles, nails, or any other part of a roof. I reported to the BBB, they paid it then, at least their max of 400, and it cost 700. Then, I had yet to change companies, and my AC went out. Basically my coil failed, possibly due to blower motor fail, then froze, then broke. Standard AC issue.

I had to pay $75 for someone to come out and look at my Panasonic digital dryer that was making a small squeaking sound. The repairman said he would get back to me once he spoke to Select Warranty which never happened until I initiated the phone call a week later. Once I chased down Select Warranty, they told me that my 6-year-old dryer was “unrepairable” and that they would only give me $125 for a new one. I’m upset because it’s not as if the dryer doesn’t work, because it does, they just didn’t want to fix it. I’m also upset because $125 for a new dryer is pennies going towards a new purchase. They also said that they would take away my old dryer that still works which I’m sure they were going to fix it and sell it again anyway. They are crooks, don’t do it!!

I asked to see a copy of the contract with all the details of what is and isn't covered and they would to send it to me until I signed up.!!!! I asked for a copy and the guys just keep saying we are here to answer your questions. He didn't even hear me asking for a copy, he was just reading off his script. RED FLAG

Had high expectations when I got their Platinum policy but it's absolutely the worst. In FL with the heat index in the 100s. AC is down and not cooling. Tried submitting ticket(s) but their dashboard does not show tickets or provide status (broke) of tickets submitted so it's up to you to call and unravel where things stand. And read carefully policy sections, 5.4, 5.5, unless it's an emergency, defined by gas line or live electric, they say it will 2 work days before they get to it. Also, know you call their toll free, you are talking to someone reading a script in Philippines, and good luck with trying to get a hold of a supervisor.

I have had Select Home Warranty for over 7 years. I have put claims in for my AC, stove/oven, plumbing stoppage/back flow, and my water heater in those 7 years. They did not cover anything. I have paid over $13K this far and that is about to go up due to the water heater. Their plans are garbage and the only thing the policy seems to be good for is eating my monthly payment. I recommend never calling this company.

Horrible company. None of the customers service representatives speak English. When you file a claim they make you find your own company to fix it and you pay out of pocket and they supposedly reimburse you. Will never go with this company again. Tried to cancel and they were going to charge me $75.

Stay away! This is a scam. They don’t actually cover anything. I’ve made several claims and all got rejected for absurd reasons. Then when I tried to cancel they said I would owe them money due to fees they add on for cancelling. Terrible business. Don’t waste your money.

I had filed a claim for 2 bathrooms for toilet problem and sink as it doesn’t hold the water, and that drains slow. As well as 1 tub. The plumber came out and did the work and called it in and was surprised how bad they are as they made me pay to 75.00 fees even though the plumber was here today. They said it is 2 separate bathrooms so they both have a fee. Then the plumber told them that the sink stopper was bad as it wouldn’t seal correctly and would not hold the water and that they needed to be replaced. They came back with they will only cover the parts which is about 20.00 for all 3 since my bathroom has fuel sinks and diagnostics but won’t cover the labor. This is the worst company ever and will drop them ASAP even the plumber said he heard they were bad and not cover things as they are bad. Do yourself a favor and stay away from them. I sure will.

I have been a customer with Select Home Warranty; it was all good until I filed a claim. When I filed a claim, it took them four weeks to respond and tell me that the AC unit parts were not included in my policy, yet it is comprehensive coverage. I requested to cancel, but they did not follow through, transferring me from one representative to another and eventually saying that the manager would call me to cancel. This is a bad company to work with.

I enrolled with Select Home Warranty from last year. Didn’t have any issue so no need to use them until recently when my fridge made loud noise. They quickly sent a technician to check ($65) and he mentioned the motor damper is broken so the motor cannot open/close the vent properly so it keeps doing it. The noise issue is a symptom but the vent is not working properly so this is to me a mechanical issue. Though I am not familiar with how this claim process works so didn't talk to him in details assuming he will explain to the insurance and resolve it.

We have had this 4 years. Every claim has either been denied or dragged out forever. By the time you pay your deductible and get a repairman you gain nothing from the claim. Will not cover water heaters if they leak. Will not cover damage if you have a leak in the attic and your whole kitchen ceiling falls in. Will not cover HVAC if you don't have 3 yrs. of service records. Even if you just bought the house. Long dragged out phone conversations.

This company is a total scam and will not provide service when needed. They take your money and refuse to pay for services when requested. They are totally dishonest and it is very hard to speak to someone who can speak English. Most calls are routed to foreign countries.