Samsung Washers Reviews

We purchased a Samsung 5.6CF 30" top load Washing Machine on 01/03/2015. January, 2017, I noticed the edge coming up on the top part of the washer. I called the Warranty Customer Service on 1/24/17. They told me that I could receive an exchange rebate or I could have a technician come out and fix the drum supports (the parts that are under the warranty). I said it was not going to take less than half of what we paid for the machine two years ago, and that having a technician come out wouldn't make a difference because that's not the issue I was calling about. Cust Serv said they would escalate my issue to the executive offices and I was promised a call in 24 to 48 hours.

Top loading washer recall - I mailed the required exchange rebate form to Samsung rebate program January 26, 2017. March 21, (Supervisor) Louise said no activity seen and will send request to the "escalation department" and gave me reference #** (today I was given a different number). April 12, Javan said there is no record of my rebate form being received. YET, on March 21, there was no mention of my rebate form not being on file. (Supervisor) Abraham said I need to e.mail or fax a copy of my file copy to the "executive customer relations team" who will "investigate" and contact me. If they STILL cannot find my form, the process will need to be started ALL OVER AGAIN! I should have sent to certified mail.

I have a front load Samsung washer that I am waiting to have repaired. However, the repair company has had to cancel and reschedule three times now because Samsung has not delivered the part. As of now I am looking at hopefully the end of the month if Samsung delivers the part to get my washer gets fixed. That will be a month and a half that I am having to spend money and time at a laundromat. I will never buy another Samsung product!

Purchased a Samsung VRT washer, model # WF42H5400AW/A2 washer in May of 2015. On April 4, 2017 washer would not operate. My wife and I are the only ones who live in the household and use this machine. We might wash at the most 3 loads a week. I called Samsung customer service number on April 4th and was told washer is out of warranty except for the motor part, I would have to cover the service call and labor. I scheduled the first available service call on Friday April 7. It turns out the Samsung repair person shows up in his personal car. I was expecting a service van with parts and marked with some sort of logos. As it turns out Samsung has no service department and pays private techs with no parts department or office to operate from.

I have had problem with my Samsung washer and dryer since Day 1. Here is the latest problem. My washer would not spin and was shaking violently. We googled and found out a lot of people are having same issue and figured out that there was a lot of corrosion on the drum shaft where stainless steel drum meets this cheap material they used. See picture attached.

Purchased a Samsung front load washing machine 4 years ago. About a year ago it started "traveling" around the laundry room - something it had never done before, shaking hard and and loudly. It shares the room with a half bath and it got so violent that I didn't want to use the bathroom while it was running; took my business upstairs if you know what I mean because it was scary. I haven't spent a lot of time crafting the list of all the ways I do not want to be found dead but if I did, being skewered half naked to toilet by my washing machine would definitely be on it.

We mailed in all our paperwork on 01/20/2017 and it is now 04/06/2017. Yesterday a supervisor at the Call Center said she would look into it, as it was an unusual case? We have been told every story in the book from the check will mail next week, to the check has mailed. Each and every person at the call center makes up a different story. I don't know if Samsung realizes what this is doing to their brand, but it can't be good!!! Very disgusted with the whole process!!!

We purchased a washing machine two years ago from Lowe's, almost $500. Come to find out the lid can fly off and injure you. Called Samsung, they sent out a technician to bolt down the lid. However, the washing machine is a piece of junk. It doesn't spin the water out of the clothes. You have to remove part of the clothes to get it to spin. I wrote a letter to the COO six weeks ago. I have yet to receive a response. The customers don't seem to matter to them. If you are smart, you will buy a different brand. I'm very disgusted.

I fell for this scam. Was offered a 599.00 rebate if I purchased a newer Samsung. Rebate clearly states 4-6 Weeks. Been 12 weeks and two phone calls have resulted nothing. Been escalated twice. What a joke. Cannot talk to anyone other than the person who takes your call. Last Samsung for me.

Top load washer Model WA5471 ABPXAA - Rusting in first 3 years. The machine began to rust around the Bleach cup insert. I bought it from Sears in Newmarket, Ontario and purchased the 3 year extended warranty. Each time I called Sears within the warranty period, they said it was cosmetic & didn't impact the performance. They said I should call Samsung. So far, no satisfaction & the rust is spreading! Very disenchanted. I've never had an appliance rust - EVER, let alone in the first year.

My washer has been in residential use for about 4 months. The interior of the stainless steel drum is rusting all along a seam near the bottom of the tub. Samsung keeps issuing a disclaimer that rust is considered a cosmetic issue not covered under the warranty. Repairman scheduled for next week. I do expect this to be covered under the warranty but I have concerns about the long-term. Rust inside the tub will ruin fabrics. Stainless steel is not supposed to rust!

I have owned my Samsung front loader for 2 years now. I hate it. I can't wait for it to break so I can go out and buy a top load agitator washer, one that fills up with water. It reminds me of pounding wet clothes on a rock, except that when you do that you at least rinse them in a large quantity of water. There is no way you can get a load of wash clean in the tiny amount of water used in front loaders - and they don't really get clean, just a little wet. Even using the minimal amount of soap. (Does it really clean with that small amount? Answer- no.) The rinse water is so minimal the soap does not rinse out. My clothes, sheets and towels come out rough and scratchy and make us itch.

Do NOT waste your time on the Samsung Top Loading Washer. First of all I was not aware that there was a recall until I called to have it serviced. The entire drum smelled like a dead animal. Bought the tablets that help with that. Did two cycles. Still didn't work. Tried vinegar like someone suggested. Still didn't work. Called to have It serviced and was told about the recall. Oh Really!! Also found out that I can't have it serviced until the recall repair has been done.

I purchased a Samsung washing machine in January. I have only one complaint, it does not wash my clothes. NOT AT ALL. Clothing comes out as dirty as it goes in. We had the repairman service the unit. He said that we needed to use liquid detergent and could not use pre-stain treatments because they will not come out during wash (like and dirt). He also suggested not using the normal wash setting, but rather, heavy load or quick wash. I've tried these two setting and no improvement. We were told by the Samsung representative that the normal setting will not remove the laundry detergent. Really? It doesn't remove stains either. DO NOT BUY THIS WASHER. IT IS A LEMON.

We had bought this washer a couple years ago. And for the last 8 months it hasn't worked. We were told to get the recall done and we did that. But still it doesn't work. And no one is helping us. We have to go to a laundromat to get our laundry done and it is costing a lot more money. We could have just bought a new one. And we will never buy a Samsung product again.

After dealing with Samsung (washer recall) for 2 months we finally got resolved and full refund by calling corporate headquarters in NJ at 201-229-4000, ask for manager. Call soon before they change phone number. Good luck to anyone dealing with this nightmare!

DO NOT BUY SAMSUNG FRONT LOADERS!!! There is a HUGE problem with my Samsung front loader so I will caution you about a very significant mold problem as well as a nasty smell that occurs. You can do everything that all the blogs suggest, like leaving the washer door open, leaving the detergent drawer open, wiping the door after you wash your clothes, and running bleach through periodically and the problem still exists. You will develop black mold growth in the detergent dispenser as well as the entire compartment where the drawer goes.

With the recall (on top load washers) a 450 dollar rebate was offered if we would just buy a new one. The rebate would be sent in 4 to 6 weeks. It has now been 12 and we can't even get a confirmation they have us in the system.

Samsung dryer - Several options of heat to choose from but you can't change the heat temp on any cycle. Samsung has pre-selected and can't be changed. So why did I spend over $1k and can only use the time dry. For that I should have purchased a cheap dryer so heat could be changed. Very dissatisfied and don't recommend you get a Samsung product. Plus they are terrible to deal with afterwards. After 4 months of complaining they won't take back though I complained after first week I had. They set temp for me. I'm heat which shrinks my tees and underwear so I must time dry to lower temp. It's a real "Bait-and-switch" by Samsung. Don't buy this product. It's a piece of crap. ConsumerAffairs office and BBB needs to do something about this company and this false options they use BUT you can't use.

This is the biggest mistake I made by not reading reviews before I bought this piece of crap (wa45h700oaw/a2 Toploader). It can't even get the clothes wet through. You can watch the clothes move slowly back and forth. The ones on top not even wet. How the hell do you get clothes clean?? It takes at least twice as long as my older GE. I wish I had that one back. It was 30 yrs. old and started to leak so I thought I would replace it. Now the rebate is a joke. If it blows up I'll sue the **.

We bought what we thought was top of the line Front Loader Washer and Matching Dryer Feb. 2015.. and here I am, 2 years later having to buy a new set and it won't be a SAMSUNG. Where do I begin? Let's start with the washer. The first ongoing problem is with the fabric softener dispenser. It doesn't work. It drains out anything that is in the holder when you start the washer. The second is with the bleach dispenser. It doesn't work. It pours bleach straight onto clothes leaving of course bleach spots all over your clothing... thanks for the new wardrobe Samsung. Repair man has been out twice. The parts are no longer available for this unit... uh wait... the unit is only 2 years old!!!

DON'T BUY A SAMSUNG WASHER. Anyone else considering a class action lawsuit. Samsung top load washer purchased 2013. Purchased extended warranty. Had it for 2 months when it exploded eating the plastic rim of the drum. I returned to store I purchased it from and was told since I paid cash I had to have it repaired not returned. They had to rebuild the whole interior of the washer. It has had issues off and on but I lived with it. Our son has the same one with the same problems and he said to check out the recall. Sure enough ours was on it.

When purchasing this high capacity front loading washer (WF56H9100A) we thought it would be great to reduce the amount of time we spent putting loads of wash in and taking them out. However, after having this machine for over a year now we have found it was the worse possible purchase we could have made. The clothes have to be double washed, extra rinse and high spin to get them clean. And DO NOT put bleach in the bleach dispenser! The two times I tried my items came out completely ruined as if someone had poured straight bleach on them. The water level is far from adequate to clean clothes thoroughly and the only way to actually get your clothes to smell somewhat clean is to run them through two washes with an extra rinse and high spin.

I echo the other reviews about Samsung's handling of resolving its defective top load washer issue. The entire burden has been placed on Samsung's customers. The customer service hotline is staffed by people who can barely speak English, and they are clearly reading from a script. I will NEVER, EVER purchase another Samsung product again. A company's behavior speaks volumes about the level of priority they place on customer satisfaction. Samsung clearly doesn't give a damn about its customers. I am convinced that the company's sole motivation in resolving this issue is to avoid or mitigate the predictable product liability lawsuits that are forthcoming. This company deserves to be sued into bankruptcy.

I purchased a Samsung washer & dryer from Sears approximately 6 years ago. I usually do not go top of the line on appliances but I thought maybe if I bought a nice machine it would last a long time. My cheap washer and dryer I purchased in the past have lasted longer than these Samsung products did. I even purchased the extended warranty. Once the warranty was over I started having problems with my washer. I had service done and it still does not work. The dryer the drum has a huge crack in it and the dryer bounces around the floor and clothing gets caught in the crack. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN NOT EVEN A PHONE. THE PRICE THEY CHARGE FOR THESE ITEMS THAT DON'T LAST IS A CRIME. I was totally ripped off.

I purchased the front load washer and dryer by Samsung at Lowe's and I am highly disappointed. The cycles are very long and they DO NOT clean clothes at all. There is not enough of water supply to rinse away the dirt. The dryer is ok but I can't believe I allowed my spouse to spend 1200 for a garbage product as such. I will never purchase products from Samsung again!!! And I don't recommend it to no one. It does nothing for white clothes. I wash them with bleach and use heavy duty cycle and all of our whites are dingy AF. We can smell perfume and cologne left in the clothes after the loads are finish. Some clothes still have dirt stains!!! What a waste!!! The product sucks!!! I hate this washer. I want my money back!!! Do not purchase this product, yes it looks nice but it's garbage.

SAMSUNG, you have dropped the ball on a very dangerous issue and I for one will NEVER purchase another SAMSUNG product again!!! I purchased the DC68-03172B-02 top load washer from Samsung and received a safety notice in December, 2016. I filled out my paperwork and was told to expect a cheque from Samsung to the tune of $600.00 plus for the dangerous, faulty washer that I now have in my home so that I can replace it. I have called SAMSUNG on 3 occasions since January 4th 2017, to find out why I have not received the rebate for my washer. The first 2 calls to SAMSUNG, I was thanked for my patience and told to expect the cheque promptly. Today when I called, still wondering why I still had not received a rebate, I was told that I would have to purchase a second washer FIRST, then submit my receipt and then WAIT SOME MORE!!! Unacceptable SAMSUNG!!!

I had a Whirlpool top load washer for maybe 20 yrs. Then I bought a pair of Samsung front load/dryer. What I would give to have this Whirlpool back again!! I have dogs and have always done dog/human laundry together (not same loads). Now I have a nightmare of towels and sheets with small hair balls everywhere!!! I am at my wit's end, it's horrible!!! I'm ready to buy a top load washer with an agitator or even to try to get an older top load machine. Anyone have suggestions???

I've had this machine 2 and a half years and it has never worked properly. It skips massive amounts of time on the cotton programme. It says the programme last 2:56, but I'm lucky to get it to last 1:38. As a result clothes are not clean and whites look dingy. I've been battling since I bought it to get it fixed. The shop tested it and told me that because it's 'intelligent', it knows how dirty the clothes are and therefore how long the programme should last (Wow, really believe that one!?). I've asked if I can override it's 'intelligence' and let it run the programme properly, but I'm told I can't. Seeing as the guarantee is running out, I insisted a proper technician tested it.

I purchased a Samsung front loader washing machine at HHGregg just over a year ago. It has malfunctioned and dumped a full load of water into my home 2 times in less than a year. I have a finished basement. You can imagine the damage it caused. Samsung sent a repairman the first time because I had purchased it less than a year ago. The second time it occurred it was over a year since purchase and they would not repair. When you pay $1000 for a washing machine you expect it to last for more than 18 months. My entire Samsung experience has been very disappointing and I hope this review saves someone else from spending a great deal of money on a product that will not last and risk damage to their home. Looking at a Speed Queen this afternoon. I will never purchase a Samsung again.

So tell me, if you have a sick child with a high fever that needs to be in a bathtub with cold water - how would you react that when you turn on the faucet only scalding water comes shooting out??? This is exactly how ALL of Samsung's washers are "designed" to perform and therefore Samsung will not authorize return because it is NOT a defective product. Misleading consumers by not disclosing critical information for us to make an informed decision falls more in-line with "altered facts" and deceptive marketing practices. Short and sweet - ATC "automatic temperature control" feature is a major design flaw. The ATC preset is in ALL of their models and uses HOT WATER FIRST in ALL of their rinse cycles. I will gladly share their chat script with this statement!

My two year old washer, the most expensive washer I've ever purchased is a pile of crap. About four months ago I received decals to put on the washer. I found this strange. Then I Google Drive Samsung washers. Seems they are exploding. Nice. Anyway, after a few weeks I started have issues getting the washer to get through the final spin cycle. Tried moving the clothes multiple times to no avail. I kept getting a bc error code. My husband said we should see if ours was one of the recalled ones. And it is lol. Then we found out we are only getting a 150 dollars rebate back on a machine that is useless after only two years. The irony of it all is that the reason I bought it was because it had a 10 yr warranty. Very disappointed, Samsung as a company is a disgrace.

Worst mistake I ever made was buying a Samsung top loading washer. I am very dissatisfied with my purchase. Washer will not rinse colored clothes properly, leaves residue all over clothes. Had someone come out to check out the problem in 2016, which is the same year I purchased the washer, and they said the problem was that the drain hose was pushed down too far in the drain line and caused the water to back up and not rinse properly. Well the washer still won't rinse my clothes. When I take them out they look worse than they did before I washed them. Have to put them on another rinse cycle which waste water and electricity just to get a little of the residue off. They still look awful, especially black knit pants and jeans. I washed my husband's NEW black jeans while turned inside out and when I turned them back they looked like they were very old, soiled and wrinkled.

I bought a new Samsung top loader in Sept. 2016 and it was recalled in Nov. 2016. Felt like I barely used it. I only had issues with the water level. I took the money on the recall deal opting out of the repairman coming. I had absolutely no issues at all. I followed the instructions on the website for the recall that Samsung set up. I never made a phone call to them. Website said it would take 6 weeks for refund to come in mail and I received mine in three weeks! They even paid for haul away. I guess I'm one of the lucky ones, thankfully. Very happy customer here.

Samsung top load washer recall. Many calls and trying to get info from their web I felt pressured by rebate offer of over 100$ less for buying other than Samsung. I decided to not buy Samsung because of all of their problems. The rebate check was less than it should have been and they won't reimburse for mandatory hose replacement.

I purchased on July 4th of 2016 a Samsung washer and dryer set. The dryer was manufactured in May of 2016. March 1 2017 it stopped working. I heard about a month ago a noise and a squeak. I know appliances will break down. They are human made, but was surprised that it will need a new motor! That soon. I am afraid it will happen again once they replace the motor. Samsung refused to give me a new dryer.

I bought Samsung washer & dryer 2 years back (November 2014). First issue came after 18 months when dryer starts having bad/loud noise and spin was very fast. After 2-3 months its stop working at all. Washer has same kind of noise but still working. $2000 burned in 2 years. As per technician, motor burned down and blower assembly malfunctioning. Technician mentioned to me that do not buy Samsung Home Appliances, especially do not buy washer/dryer and refrigerator. I called Samsung and they did not listen anything. Even I asked Samsung should cover motor cost but they refused always. My friend also bought same model DV45h6300 and his dryer also having same issue in 2 years.

Bought a matched washer and dryer. Dryer works fine. No issues. Washer was the top loader that would blow the top off when washing bedding. I sent my recall info in and got stickers to place on washer. Seriously? WTF? That fixes nothing. Now I was curious about why my washer fills about 30 seconds on rinse, never agitates, and drains and spins. I called Customer Service. Computer asked questions. I answered as above. Rep comes on line and says, "So I see your door won't close." No, I said.

DO NOT PURCHASE ANY SAMSUNG DRYER... We purchased our Samsung Washer & Dryer units (DV210 OPEW/XAA) in 2011. We used the Dryer under normal conditions... that is, only dried clothes. We didn't dry shoes, cider blocks or old engine parts... I'm being facetious. Over the past 6 months (AUG 2016 - JAN 2017) I noticed a weird sound that was as if there were tennis shoes in the Dryer. I fussed at my wife telling her to not dry shoes in the Dryer. She looked at me like I was crazy... "What are you talking about? ".

I have had the worst experience ever. While trying to resolve the issue of receiving the rebate I was assured by not one but two different Samsung employees. I purchased my top load washer/dryer set at Sears in May of 2015 for the new home we were building. We moved in our home on July 29, 2015. We had to have the repair man come one time before the "voluntary" recall in Nov. 2016. I called the recall number and was told a long list of things I needed to do to replace my washer. After thoroughly reviewing the rebate paperwork I received I made another call to the recall number to double check my information. I was again assured I would receive $446.00 plus an additional up to $150.00 if I chose to stay with the Samsung brand.

Bought a new front load washer in 2014; three years later I have to replace as the washer will no longer go into a high speed spin. Clothes come out soaking wet. I've rebalanced the washer as instructed by Samsung tech support (pressing a few buttons on start up) and problem remained. I personally replaced all shock absorbers hoping that would solve the problem. I believe it is a simple sensor but their tech support was not helpful. Local serviceman was out of ideas and believes the tub spider are that supports the washing drum is cracked which is a common Samsung problem.

I purchased the Samsung top load washer and dryer in September 2016, so approximately three months after purchase I began the process of dispute with Samsung. To begin with, it took nearly 2-3 hours for clothes to dry that I wasn't too happy about. Then the reports of their washers malfunctioning that resulted in major destruction to people's home elevated my dissatisfaction to absolute concern for the safety of my family. Especially since my dryer was a gas hook up so the thought of a rogue washer was of major concern.

Samsung front load wash machine. Model WF42H5200 WH. I purchased my Samsung washing machine and dryer from ABT in Glenview, IL. I had the machine installed on July 11, 2016. I had no issues regarding the operation of the washing machine until January 27, 2017. The machine will not complete the spin cycle. A 59-minute wash takes 3 plus hours and I have to stop the washing machine manually and unload the wet clothes for the dryer. Because the washing machine never completes the high speed spin cycle, the clothes are much wetter than normal and this requires the dryer to work harder and consume additional energy. I called Samsung and reported the issue to them and on February 21, 2017 they sent a 3rd party repairman to service the Samsung washer.

The recall is a circle jerk. I went to the website and chose the option to have a free in home fix by a certified technician. Got a confirmation email of the date and time of the appointment. Appointment date came and went and they were a no show. Called Samsung and was told I was "not in the system." Despite Samsung.com having sent me a confirmation email.

I purchased a top load washer in April 2015. I learned of the washer recall in January 2017 and scheduled a repair guy to come out. The person did not show up and I called Samsung only to learn that my info in their system was incorrect (wrong phone number/address) so I rescheduled. The person did not come out, so I called Samsung again and they asked me to call Dish network (the contractors assigned to come out). Dish had no idea of my appointment and blamed Samsung. I complained to Samsung and was told the escalation dept would call me and correct the situation. The escalation dept called and told me they would have someone call me between 1-2 business days (I actually had to call them a week later) and reschedule. So upon the 3rd reschedule, no one has shown up. I'm beyond frustrated and will not purchase a Samsung again!

If I could rate my experience with negative stars I would. I too purchased the same washer due to the Samsung recall and was very surprised and disappointed that they did not reimburse me for the full amount that included taxes and hoses (required for any install). If Samsung wants to do right by their customers they would pay for the entire unit regardless of taxes and hoses.

Purchased new front-loader Samsung washer and dryer from Best Buy about a year ago. Both machines are on pedestals. They look great but operate terrible. Good price. Both machines are extremely noisy - really, really noisy. Sounds like they are going to explode. Dryer never completely dries clothes. Causes sheets and covers to end up in a tightly compacted ball. Terrible product.

I bought my Samsung front load washer in 2011 after reading countless reviews on what a great purchase it would be. Well today a repair man left after the news that my not so very old washing machine needs new bearings at the cost of pretty much a new washing machine. He also has shown me that the 4 shocks on the machine are leaking and need to be replaced. After calling Samsung I pretty much was dismissed by the operator-- "Well I am sorry your 1 year warranty has expired and we only cover the motor." So I ask, "Should bearings go out of a 4 1/2 year old washing machine?" and should the shocks need to be replaced? We are a family of 4 with normal clothing loads. The repairs will cost me more than the washing machine did originally--yeah great purchase huh?!

Dryer DV350AEW - Drum cracked after 5 years. Samsung said no other model was reported with this issue, however, there are hundreds of complaints online and also on their own website. After third call, they admitted other reports but refused to compensate, dryers should last at least 10 years. The fact that they denied that it was an issue and lied about no other reports is a slap in the face to consumers. I will never buy another Samsung appliance.

I purchased a washer dryer matching set in June from Home Depot. In October the Good Morning America show told of a recall by Samsung on certain models. I took down the information and checked our washer to learn it was part of the recall. First of all I have never heard of a recall where you must purchase a new machine before you can get a rebate. The rebate for our 4 month old washer was $200 less than we paid for the machine. I paid $699 plus taxes and I am to receive $446 if and when I receive it. I followed the instructions I was given to the T and that was 11/23/2016 including sending it in and sending the model number and serial numbers plus a receipt for the new washer which I could not buy for the amount I was receiving.

Both machines cannot handle the large drums. Even with extra spin setting small or large loads are extremely wet when finished. Takes forever to dry because clothes are super wet and the dryer is super weak. Dryer never gets hot and it takes 3 - 4 hours to dry the clothes. Also you almost have to dry blankets and sheets one at a time because if you don't they wrap whatever else in dryer into a big ball and nothing dries. I would trade both in for a smaller more power machines. Sadly stuck with these :(

It's all about appearance not reliability any longer. A basic good quality does not exist. When washers are made of plastic with steel you can expect a short life span. Samsung is the worst in quality I have ever seen and yet no recourse to all the customers that purchased their junk. I will never purchase a Samsung product.

Have had the Samsung front loader, high capacity, steam washer and dryer set for 6 mos. Received a "close out deal" from Sears so, excellent pricing. Picked them up and did an easy install at home. Lots of convenient, easy to use functions. The pair sits very low to the ground. I would recommend purchasing the stands. The jury is still out on the reliability since we are only 6 months in. They do an excellent job of cleaning and drying. So far, so good.

I purchased a Samsung washing machine 2 years ago. I was compelled to buy that particular machine due to the deep tub for washing bedding. In fact there was a bedding cycle on the dial and it used hot water so I was sold. I paid about 800 at Lowe's and also bought the 4 year warranty. Then they had a recall that included my model. Seems they are exploding and injuring people. I was given very limited options; they would refund me $150 if I bought a new machine or $250 if I bought another Samsung, or, they could repair it and extend the warranty a year.

Really love my washing machine, no problems with so far! However the recall process that Samsung has started is a mess! I opted to have mine repaired because I love it but the first 3 appointments were no show/no calls. The repair has finally been done and now I'm concerned about the future performance of my machine given what I've recently learned from others in the same situation. I feel like the options Samsung offered to its customers are lackluster and confusing. I don't know if I will purchase Samsung again.

The washer shook and then one day it leaked. The news and internet warned about this washer blowing up, so we were able to return it to Lowe's who was very understanding. My daughters have the same washer and when they called Samsung, since it was a month out of warranty, they were refused a replacement and offered $100. If this washer blows up, I have sent Samsung 2 emails to let them know that I will take legal action.

Purchased the top loading washer machine in 2015. Sears extended warranty replaced $2100 dollars worth of parts and labor before they gave me $700 dollars towards a new machine and Samsung offered me $45 dollars and a apology on their exploding machine. Filed complaint with Better Business bureau with no response from Samsung. My recommendation is if you need to buy Samsung make sure you purchase the 20 year extended warranty because their products need constant repair. They do not care about your investment or problems with the machines. They want you to throw that one away and buy a new one.

My less than one year old Samsung Top Load Washer was recalled because the Top can explode and cause injury, and has caused grave injury to many. Samsung offered 1/2 the price of the washer as a rebate to buy another Samsung (of which retailers are still selling this machine that they say are repaired). I had mine "repaired" but 1/2 the settings cannot be used and bedding/bulky items have to be washed on delicate which leaves them wet now. 2 stickers were placed on the machine, and a sticker on controls. When a tech repaired the top the bolts taken off the machine were rusted. On a less than 1 yr old machine that is subject to water?

Samsung has horrible customer service! My POS quit working!! Can't find anyone in my area to repair it. Unit is only 5 months old. Called and called Samsung. Keep getting lame excuses. Done with Samsung products.

Called to see if washer was on the recall list. It was. They took all of my information model and serial number. I went out the next day and bought a new washer and dryer. About a week later they email me my rebate form and at the bottom it wants the two stickers with the model number and serial number. When I spoke with them I was never told this. So I called. Told them I have a picture that would work. Include in your refund with proof of purchase of the new washer. Called last week to check on status. I was told I didn't fill out the paperwork correctly. They could help me without the stickers. Lowe's used a 3 party that delivered and took the old ones away. Told them there was no way I could get those sticker and if they had told me about it when we spoke I would have removed them.

I bought a washer a year ago and so far it has been subject to a recall and have to have repair service over 4 times. I called the Samsung Company and the lady said she would have the manager get back to me within 24 to 48 hours. They never got back to me. I have waited weeks between repair visits for our repairman to finally show up and have probably spent more cash at the laundromats than the washer is worth. DO NOT BUY FROM SAMSUNG.

I purchased a set of the Samsung washer/dryer 9000 series the was which is now under recall has been a nightmare, constantly shutting off and throwing codes. The dryer has completely stopped working and these appliances are LESS than a year old. The only thing worse than the product is the customer service. I have been dragging to the laundromat for almost two weeks now. I have never had such a bad time setting a repair up. The website will not let you finish the repair report to send and the phone center is useless. I'm going on week 3. I am buying a used dryer until I can get mine fixed. It will be less money than the laundromat. HORRIBLE. DO NOT BUY.

I purchased not one but 2 Samsung washers. The first was part of a set, costing $1900, delivered Aug, 2015. We learned of the top load washer recall on TV 11/4/2016. 11/5/2016, we registered our washer and requested a rebate. We then chose to purchase the same model from J.C. Penney as one of the recommended retailers selling the what we thought, was the new, improved and safer model. It was delivered 11/15/2016 and found to be another recalled washer, DELIVERED FROM A SAMSUNG WAREHOUSE IN JACKSONVILLE, FL. I discussed this with a Samsung escalated manager and we agreed to have the 2nd one "fixed" and receive a full refund. The fix is not a root cause fix, simply a band aid, preventing the lid from becoming a missile.

The washer and dryer are easy to use and do a good job of washing and drying. The washer has many presets for water temp and spin speed but you can change them if desired for most of the cycle settings.

I'm blaming Samsung On This!! Also on Lowe's!! And their techs Servicequick!! ServiceQuick is very unprofessional, they have no clue on how to fix a washer machine. Samsung is clearly buying the cheapest service techs on the market. Less than a year old washer machine, had to wait for a week for a tech to come and take a look. Machine was making loud noise and he only recorded sound and left. After 4 days they called back saying that machine was getting drum replace next week. Waited another week send different tech and this guy took cover off, saw rust leaked on motor, took a picture and he said motor needed to be replace. He didn't put any effort to see where the leak was coming from. Had to wait another week for tech to come and replace motor and drum and some other parts.

This is one of the worst appliances I have ever purchased. What is worse than the washer is Samsung's Customer Service. When I first purchased my washer 2 years ago, within a few weeks it started stopping just around the time the spin cycle was to being and "ds" would flash on the panel. I called Samsung Customer Service, which basically takes you through an automated maze until you actually get to a human being.

The washer does a alright job: it does not always get food stains out. Very disappointed about how it is put together. We chose to have it repaired with the recall and were amazed that two small pieces of plastic held the lid on.

We had to retire our Bosch laundry pair late last year, and we researched a few brands to replace them. We needed an under-the-counter form factor, and Samsung fitted the bill. So far, the washer and dryer have performed very well. They are reasonably quiet, and do a good job. We like the large number of preset cycles, with the option of adding a customized cycle. We also like the music it plays at the beginning and end of the cycles! Overall, we're very pleased with our Samsung laundry pair. Let's hope they continue to do well...

These Samsung Washer and Dryer units have never worked properly; then there was a recall and they sent DISH TV to repair my appliances. Now my washer will not spin out at all. Have been trying to get them fixed for the last two weeks. Going through a major hassle and headache just trying to get service. Seems there is no one in my area (Houston, TX is the 4th largest city in the USA) that speaks English. Go figure. Cannot get any help or support with Samsung and these units are only 2 weeks out of warranty! SAMSUNG SUCKS A BIG ONE AND I DO NOT RECOMMEND THAT ANYONE BUY ONE!!!

I purchased a Samsung washer a few months ago. It was over $600.00. I am on social security and live on a very fixed income and it took me over a year to save the money. Well, the one I purchased is on the recall list. I have been going back and forth with them for 2 months now. On the paper they sent me it states "if you prefer to purchase a new washer, Samsung is offering an exchange rebate Towards The Purchase of a new washer." Now they want me to buy ANOTHER washer, send in a rebate form and WAIT 6 to 12 weeks to get my money back!! I bought a junk washing machine and they recalled it and now that is my fault? All they need to do is have Lowe's pick up this crappy machine and let me pick a new one out (Not a Samsung, I will never purchase a Samsung product again). I want to go higher up to deal with this, but don't know how to. Can anyone help me?

I purchased a Samsung top loader that ended up on the recall list. Their "fix" means that now my machine doesn't wash bedding correctly, and it comes out sopping wet, and is still considered dangerous. This machine was specifically touted for washing bedding when purchased. I consider that fraud. And they sent a sticker to cover over the wash cycles, so now my dryer doesn't match the look of the washer anymore. The other option of rebate, offered a pittance of the original purchase price 3 short years ago. They offer a tad more if I repurchase a Samsung which I think is unconscionable that they are actually making more money off of their knowing debacle! I have read that Samsung knew about this extreme dangerous washer for years, even when I purchased mine! Furthermore, even before this recall, my machine never filled with enough water during wash cycles. I am extremely dissatisfied with this purchase!!!

Scam or farce are good words to summarize Samsung, their top load washers, and their recall process. They are knowingly putting faulty machines out there, and taking the money of honest hard working consumers!

Absolute horrible experience. Why in the world are they using Dish network to repair broken appliances. Please. Not only does Dish Network not show up when they are scheduled, Samsung will not stand behind their promise to get these machines fixed. Do yourself a favor and buy another brand that will stand behind their products. They should spend a few bucks and get accredited repairmen and not use a television person. Horrible experience.

Bought my Samsung washer on 11/2012. We had several service calls done before the warranty was even up. Then we started having the tank lose control when spinning. This would be on 5 tshirts not just bedding. I would have a load and then remove half of it just to get the tank to spin without erroring out. But it then got worse and I couldn't even use it anymore. It sounded like it was going to explode. So this year I went and bought a new set of Whirlpool washer and dryer (my only other set I've ever had was Whirlpool and lasted me 14 years). So I'm out another $1400.00 for a new set. We did have our other set repaired when the recall came out and my sister was trying to use it but the repair just put brackets on to hold the lid on so it doesn't blow off. The spinning still shakes the whole washer and now I have a set of machines taking up space in my garage that I can't do anything with. Thank you for your time.

Samsung has cheated me with their recall. My promised large capacity machine that would do bedding is now unusable for that purpose. Recall work does not restore these machines to their original performance level and all bedding must now be washed on delicate. No one would buy a machine that would only do bedding on delicate. Samsung is trying to make it appear they are doing right with their recall but they are cheating consumers. I now have a useless machine that has potential to still explode despite recall work.

I own a Samsung front loader washing machine. The machine spins violently and travels during the spin. I purchased this product at Lowe's and when I tried to return it I was told that it would not be possible as the time had expired for the return. They came out and put pads under the feet but this does not stop the violent spins even on low. I am very dissatisfied with this product and will not ever purchase this brand again.

I am the owner of a recalled Samsung Top Loading washer. I am very disappointed with SAMSUNG. I have had three service visits and our washing machine has yet to be repaired. Samsung has always had wonderful products in the past. What happened?

I am appalled at the service I received about having this washing machine replaced. This product isn't worth the money I wasted on purchasing it. The machine takes forever to wash and it doesn't clean well and it sometimes have to restarted several times before the cycle can be completed. I want the product replaced because this is not what I signed up for when I purchased this product.

A 2012 model of this Samsung WA48H7400AP washing machine came with a house we purchased. In the fall of 2016 the machine spewed water all over our basement. After doing some research I realized having it repaired was pointless and the reviews of the customer service Samsung provides were enough to make me stay away from the brand when buying a replacement. I purchased a new machine from Whirlpool and when the rebate option was announced I sent it a request. On 2/4/17 I received a $31 check. Samsung you have lost my business forever.

Had to replace water pump already. Washer is rusting around fabric softener dispenser. Samsung installed repair kit due to washer coming apart during the spin cycle. Would not purchase Samsung again.

In July 2016 we bought the Samsung top-loading washer, model WA45H7000AW. This washer does not fill enough water to wash the clothes. With a Normal load, it fills to less than 3, or sometime 4, inches. This is not enough to rinse out the dirt. The dirt is loosened by agitation, but then it collects in the folds of the clothes and does not get rinsed away -- because there is not enough water to rinse the dirt away. The service guy told us that this is how the washer was designed -- to save water. But it saves too much water! The guy also told us how to force the machine to add more water. (There is no manual control for water level.) But then the washer fills to the top, wasting lots and lots of water!

Dish network repaired the lid which is not attached secure. The washer has vibration issues and cannot complete a load. I have contacted Samsung through website and calls. I cannot get this washer repaired. This is a $600 hunk of junk. No one should purchase a Samsung washer. I have read the reviews and Samsung is not fixing these washers. I will never have another one of their products in my home including their phones that they literally screwed people over on.

Purchased Samsung washer (recall) and dryer (defective) only 3 months old. Samsung has provided horrible customer service for both. Neither of which are working and they were purchased 9/13/2016. I have spent 20 plus hrs on phone with Samsung. Promised return calls that never received and repair services. Again neither units are working.

I bought a Samsung thinking it would be an investment for my family. Something that would last and do a great job. And now I have a product that is unsafe and destroying people's laundry rooms. Samsung should give us back all the money we spent on this recalled machine. It's not our fault they keep building faulty products. I will never purchase another Samsung product again. I have spent way too many hours of my life dealing with this. Phone call after phone call to a company that really doesn't care. We need a voice... we just want them to make it right. My washer was brand new... I have only had it a little over a year. It's wrong.

Samsung has too many recalls. I would not have selected one had I known almost 3 million recalled. Mine had worked but appeared later in recall. I am getting another replacement and find that model is on recall but the serial number determines if recalled. Appearance is very nice and they have deep tubs if a person is under 5' 4, my guess. Shall see how my new one does over time. Read some repairs have not fixed problems and if you cannot use a feature like bedding why pay for all this. Don't like delicate is 36 mins and no way to reduce washing time on the model. Cycles take too long like 120 mins to wash one load. Might like the agitator I had on my old Kenmore washer. Energy efficiency is not time efficiency.

Our very expensive Samsung washer has been a lemon since day one. It becomes unbalanced constantly. Started rusting at 6 months and now has a recall which Samsung is not doing much about. We now have to wash most things on delicate, no or low spin. Samsung needs to step up! I need a new washer but can't afford one nor should I have to. Samsung should provide full rebates.

I purchased my Samsung electric mid-priced range dryer 5 weeks ago and love it. It is quiet and efficient with a full range of options. Clothes come out dry, not cooked, unwrinkled & even heavy items are the same.

I cannot begin to describe how disappointed and dissatisfied my husband and I are with Samsung. We first received news of the recall from Samsung of our Top Loading Washer yesterday, Feb. 2nd. Somehow, we were unaware of this recall in the news until learning of it by mail. We are senior citizens, own our home and take pride that we keep it updated and in beautiful condition. We thought we purchased wisely (in 2013) when (after many days of studying reviews, etc) we bought the combination Samsung washer/dryer including an extended warranty.

I wanted my new machine to clean bedding so that I didn't have to go to a dry cleaner anymore. What a disappointment the Samsung washers are, the blankets don't feel clean nor do my clothes. Will never buy anything Samsung ever again.

My Samsung dryer worked fine for a couple of months but then my dryer motor got extremely loud when running. Called company I bought from and they haven't came out to fix it to this day even after calls trying to get someone to come out.

My machines have worked ok while I have owned them. The dryer needed a heating element after a year. Now my washer is recalled. At first I thought, "Oh, no big deal. Recalls mean it will be fixed properly to address the problem or they will give us a fair amount to replace it." Well, this is not the case. They will reinforce the top so that when the machine blows apart inside, the top hopefully won't fly off. Or they will give me a whoppin $195 REBATE, 4- 6 weeks AFTER I buy a new machine. Now, we don't normally spend $2,000 on things but we did for our washer and dryer set because we wanted it to last us 10 years. But here we are, almost 4 years in and we are stuck paying for a new one (NOT SAMSUNG THIS TIME!).

My washer is in recall and it was only a couple months old, they REFUSE to give me a full refund. Ohio law "Implied warranty merchantability" states I am entitled to a full refund and they REFUSE! I can't use all the features paid for due to recall and they expect me to just say OK. I am NOT OK with being taken advantage of by a large Corp. Company. My washer could explode at any time which means it's not safe at all.

Recall process: Samsung washer purchased mid 2015 with 10 year warranty. Complaints sent to Samsung regarding water level, spin cycle and overall disappointment with unit. Recall notice in December 2016, waited over a month for paperwork via postal mail. Received SAME RECALL INFORMATION four weeks later without appropriate forms. Called customer service and recall center three times, finally asked to have forms emailed or faxed. Received within minutes. Waiting months for partial refund is a hardship for many. This could have been handled more professionally by Samsung. Note: As a mechanical engineer, changing a label and adding more parts does not address the original problem. Recommend class action suit by retailers and customers for full refunds.

The massive washer used to close the porthole leaks, so much, it leaks onto the floor. I called Samsung, they were so rude that I don't even have words for it. They said that all of their washers do that and it is no problem. I have to dry the whole washer after every load and dry the floor from the dripping then I have to leave the door to the washer open just so I don't get mold. It's been this way since purchase in Oct. 2016. I just started this repair type of progress because I have been so busy. Needless to say, I would never buy any thing Samsung. Their products are POS!

My Samsung washer WA456DRHDSU/AA is 2 yrs old. It has had 2 recalls. Recall one was for the drain pump going out. I had to pay 100.00 to replace and relocate it. Recall two is for the possibility of it exploding. The top will break away from the base causing damage to unit, person and other property. I have lost faith in Samsung appliances. Their fix is a sticker to remind me to use the delicate cycle when washing bedding. I bought that unit to handle large loads and bedding. I refuse to buy another samsung appliance. I will warn as many people as I can about these appliances. Pitiful job of making things right with customers. They need to give folks their money back!

Bought our Samsung set from Sears two years ago... first time owning a matching pair. Had faith in my washer until the recall came out and it affected my machine. Took many phone calls between Sears and Samsung before a serviceman came to repair... Said it was NOT a repair but a safety fix and that my bedding now could only be done on "delicates". I purchased this machine in particular to do heavy loads and after the "fix" was told that the machine could not handle the weight. Feeling very duped and cannot afford a new machine. Had to settle for the "fix". Each time I use the washer, I think, "Is this the day it will fall apart?"

If there is ever a Class Action Suit against Samsung, please include me. I bought a Samsung Washer/Dryer combo. August 2016. I heard washer making noise, but thought ok did not balance the clothes correctly. It was lucky my granddaughter recorded World News, to find out about the recall. As others thought no it can't be mine, and it was. People spent a lot of money with extended warranty thinking Samsung was a good name, and to have us all buy another first and then send a rebate was not right. I did not have the money for a new washer, most people do not, but since we moved long distance, money for damages received I used money from that. A rebate check should have been sent, not buying a new one yourself, then waiting 4, 6, weeks or longer for rebate.

I have a Samsung washer included in the recall and they DID a cheap fix and I can't wash bedding on anything but delicate. They should have totally replaced my unit instead of their cheap "repair".

It doesn't work like it was advertised and now if we want to get a refund they give us very little in if not any. Can't use the bedding cycle because it will blow off and that is not what I purchased. All cycles should work like they are supposed to.

I bought a new Samsung Automatic Clothes Washer from Home Depot in London, Ontario on May 13, 2016. It is a Front loader, supposed to be a Great Model but do not like it as after I have washed the clothes I find they have a Stale Smell. I have tried contacting Samsung to which they finally told me I needed to contact Home Depot about this issue. However when I tried by phone I waited listening to a lot of Music only to being cut off. Twice that incident happened. I was not very pleased to say the least. I believe the reason for the improper cleansing is due to the Front loader just Bouncing the clothes from A to Z instead of the Top Loader Agitating the clothes therefore really cleaning. I have been using Washing Machines for many years & this is the first one I've ever had a Complaint about. Is there any way to Resolve this issue? Please let me know. Thank You.

For two months I tried to deal with my top load washer recall. I had issues with my washer from the day it arrived in my home. I never knew how long a cycle would take... the longest was when washing 6 average bath towels. After 2 hours and 56 minutes with several rinse and spin cycles the washer was supposedly done but when I opened it the towels were still soaking wet. I manually put it on the spin cycle to get the water out. Total time 3 hours 11 minutes. My towels always smell terrible despite using Downy fabric softener. There are scum stains on my clothes that can't be removed. And then there is the violent shaking. I could go on and on.

We also bought a Samsung washer almost a year ago. Had a Kenmore washer for over 30 years with no problems whatsoever! This new Samsung is a disaster. Took the option of a fix instead of rebate. All our dark clothes come out dirty with smudges and huge gobs of lint! Also had a DISH man come out to give us the fix. Now the bedding cycle does not work and everything is totally wet! There are soap smudges all over the darker jeans, clothes and pants. I think it is time to start a class action suit. It sounds as Samsung is not even honoring the rebate we were promised.

Purchased the Samsung top loader washer and dryer. Machine never worked correctly from the beginning. Called within months of having the machines and the technician said he found no issues, yet we ended up with a recall. No issues, eh? Even better, the repair folks who came to fix the recall problem were from Dish Network! Yes, the satellite TV company. Sure enough after the fix they tried selling me Dish Network TV. Well now they have supposedly fixed the issue yet I can not wash my bedding properly. The setting for bedding spins on low! The bedding comes out soaking wet, too soaking for the dryer. Then I try to use the "SPIN" option yet the machine then fills up with water yet again then spins not making the situation any better. UGHHH Never again SAMSUNG! Never again. It sucks that those of us who have bought these machines spent over $600.00 and we have no recourse. This is so wrong in so many ways.

Safety Recall. Purchased a new set July 2015 with pending move and retirement 12/31/2015. Top of the line. Hoped to retire debt and worry free. Nov 4, 2016 - Learned of recall on TV (noteworthy - no notification from retailer or Samsung). Nov 5, 2016 - registered recalled washer on the Samsung recall website; opted for the rebate. Nov 15, 2016 - New washer (same model) delivered from SAMSUNG warehouse only to discover after the drivers took the 'old' one and set up the new one that it too was a recalled machine SOLD AFTER THE RECALL. Samsung escalation manager said I was entitled to the full rebate with the 2nd washer because no other comparable washer was available within my area. He agree to 'fix' the 2nd one and set up a repair appointment.

I purchased 5 appliances back in 2011 and within 3 yes our Samsung washer started acting up. The drum would shake uncontrollably and showing DC error codes, etc. Our washer also had rust around the top as I have read so many other people did too. We called Best Buy and they told us our warranty had expired and that emailed us giving us the option to extend our warranty but never heard back. Knowing we never gave them an email because at the time I didn't even have one, I asked them "what email?" Here the email address they had was invalid and just apologized when they realized it and said there was nothing they could do now!!! I couldn't believe 1000s of dollars worth of appliances were now no longer under warranty because they emailed an invalid email address that we never even gave them.

Samsung Washer Recall Debacle. Neither option offered is satisfactory!!! I registered my washer in Oct 2016. I received an e-mail in Dec with option to have it fixed or a rebate of $495 for the purchase of a new Samsung washer. The repair option is not acceptable based on reviews we have read stating that it does not address the real problem. We thought the rebate was reasonable for our 3 yr old machine but soon found that there are no similar machines in the gray color (to match our dryer) available in Canada (only in the US). We put our search on hold, had X-mas, went on vacation and in Jan found that our rebate offer had dropped to $324. The rebate decreased 35% while we shopped around and considered the rebate option, unbelievable.

I bought a Samsung front loading washing machine about 5 months ago and the unit continues to move during the spin cycle. It seems like it is always off balance. The shipping bolts have been removed and the machine is level on a cement floor. So far, Samsung has given me very little assistance and won't send out a technician even though it is under warranty. They had me go through some self-diagnosis at home but that didn't help. I even have scratches on the side of the washing machine from it bumping into my dryer. Terrible customer service from Samsung. The store that I bought this machine from is trying to help me and get me set up for a technician to come out. Beware of Samsung!

I purchased a Samsung washer and dryer in Sept 2015 for $800. The washer was recalled on Nov 2016 and within 12 hours of it being on news outlets I went to their website and filled out the recall forms. I NEVER heard a thing... CRICKETS. I call in Jan 2017 fill out everything via phone since they have no record of my online account. They schedule service for Tues Jan 24. I get notice from UPS I have an undeliverable package. I have to drive 2 hours away from home and it's the part to fix my washer.

I purchased this washer from my local Home Depot store in March 2016. First, Samsung doesn't impress me by stating that they only allow certified technicians to represent their products. The "certified delivery/installers" with Kid Glove Installation in Indianapolis, IN installed steel reinforced water line hoses which were in violation of the manufacturers guidelines to only use rubber hoses which would not restrict the water flow to the spot wash basin's water supply.

I called Samsung to see if I could get my money back. Spoke to Franchesca and she said I could get a rebate. It seems she wasn't listening. She told me I could get a rebate but I had to pay for the delivery again on the washer. I then said I didn't want the product and was scared of purchasing another Samsung washer. Furthermore why should I have to pay for a delivery fee again when indeed it was their product that failed. Franchesca then said she would bring it up to corporate management again but if I didn't hear back that means there is no change on their decision. I have never had an experience like this and I'm pretty frustrated. I hope that they get back to me so that I'm not left with this bad feeling about them. I purchased the set so they would only give me a rebate on the washer. I truly believe in customer service but truly this isn't how you treat customers.

I went through the Samsung procedure to get our top load washer repaired. Tech never showed. Called Samsung. They scheduled our visit with a company they no longer use. 2nd attempt, service scheduled, tech never showed. Called and spoke with Samsung rep, linguistic challenges made it almost impossible to understand what was being said. Very disappointed in Samsung. Will never purchase any of their products in the future. Lots of competition out there, stay away from Samsung.

I purchased the top load Samsung washing machine in September 2016 (#WA50K8600AV/A2) along with the matching dryer, from Home Depot. I was notified about the recall and decided to get the washing machine replaced. Despite the amount of money I have spent purchasing the washer and dryer, in addition to all the other Samsung products I've owned in the past, Samsung is refusing to replace my dryer as well. I compare this to a pair of shoes where the left shoe is defective but the right one works. The company just replaces my left shoe with a different model leaving me with mis-matched shoes. This concept is absolutely asinine.

In December 2016 I phoned Samsung for the recall on my washing machine which by the way was working fine. A DISH Cable guy comes out to do the recall on 1/3/2017. He was here 2 minutes. I went to use my washing machine and the machine would not drain or spin. It has been a NIGHTMARE!!! This is 1/25/2017 and my machine is still not working. I have not washed in almost a month. I probably talked to 20 or more different people over the last 3 weeks in Executive Customer relations, Escalation department, faxed my original receipt of purchase from Lowe's to Samsung etc. I was told they would give me a rebate of some kind. What I've gone through wasn't worth it. The repair guy came out 3 different times changed drain pump, mother board, dampers etc. My machine does not spin the clothes dry. The left hand doesn't know what the right hand is doing at Samsung.

I bought my Samsung top load washer 1/5/13, worked good for about 2 yrs. Then came the problems, error codes kept coming, and then one day doing bedding, I thought the washer was coming through the wall, ran in and shut it off before it did but it dumped about 15 gallons of water on the floor flooding two bedrooms. I called Samsung 11/20/16 and they took all my info and said they would send me a check to cover the cost of a new washer. It's now 1/25/17 haven't seen a thing in the mail, this company doesn't care about the consumer at all!!! Let's take them to the cleaners! Class action!

Like so many here, we bought a Samsung washing machine in the last year. We had problems with the loads becoming off balance, so when the recall notice came out we responded. The offer of a recall would have left us needing to pay $300 out of pocket to replace the unit, and since this was just a year old we didn't want to pay even more money, so we signed up for the "repair". It's NOT a repair! They send a sticker and tell you to wash your sheets on delicate. They still get off balance, but at least the machine shouldn't fall apart. Someone came out to do the "repair", which was just to add brackets to the top of the machine. We still have to wash on delicate! It still got off balance! But at least the top wasn't supposed to fly off.

My Samsung washing machine broke after a year and a half. The different cycles never worked properly. It was loud and ended up breaking apart. The rebate program is garbage. For a 500$ washing machine that split in half they offered me 40$. If I purchased another samsung they would give me $140. I would never purchase another piece of crap washing machine from samsung after it broke in half. I called the rebate line and they did not care. For 500$ piece of garbage I get $40 back on the recall. I had a mechanic give me an estimate to fix it and it would be $300 to fix. I get 40$ back on a rebate. Never buy samsung. It's a garbage producing company.

Purchased my washer about 1 month before recall. Checked online immediately to see if our machine was involved in the recall, it was. Immediately contacted Samsung and Lowes and purchased a new washer on 12/7/2016 and filled out all the paperwork. I had to contact Samsung twice by phone and internet to get the paperwork. Received confirmation from the Post Office that Samsung received my request for a refund on 12/15/2016. No refund as of today (1/24/2017) despite assurances on the phone I would have it in 4-6 weeks. I have had to make 2 payments on my charge card to cover this. Terrible customer service from this company. I should not have to be out of pocket for their manufacturing error!

I had to replace my recalled Samsung washer as it was on the recall list. Samsung indicated in black and white that if you decide to purchase a non-Samsung washer, the rebate would be $272, however, if you purchase another Samsung washer, the rebate would be $372. I hesitated to buy another Samsung washer but $272 is not enough to purchase a decent washer of any kind. So, I purchased another Samsung washer, same model that was on recall list. I filled out paperwork, registered my new washer on Samsung website and sent my proof to Samsung. I received my rebate expecting $372 but was shock to see the check only amounted to $341. Naturally I contacted customer service who indicated "tax" was not going to be paid. Samsung promised $372 regardless of what the washer cost. I am highly annoyed.

I paid $2000 for a front loader washer dryer because I was told it will look after my clothes and you pay for quality. Far from it. This has to be the worst, loudest, most repaired appliance Ive owned. The machines bounces across the floor on spin cycle. You cant hear the stereo going through the other room. They tried telling me its my floor, I said funny my other cheap machine was on the same floor and no problem. The dryer unit has failed twice! Like my cheap and nasty Samsung S6 edge which is slow. Dont buy Samsung.

I purchased a top load washer a year prior to the rebate. I bought a new washer and sent everything in as soon as there was a recall. It has now been three months and I have not received my rebate. When I called they were very rude and said it would be 6-8 weeks when it was processed and to try back in 2 weeks. I am a teacher and by no means just have $500+ extra dollars to front for many months. There is no way I would have done the recall if I would have known it was going to take well over the 6-8 weeks. I am STILL waiting on my rebate. I hope there is some sort of action taken against them. I will never buy from Samsung again. It's one thing to be mislead, and a whole other thing to be treated so poorly!

After I called Samsung rep several times, I was told that my case is upgraded to the upper level and was given a case number. After I mailed rebate form and all related documents and pictures, I received the check of $545 2 days ago. I was pleasantly surprised. Although I spent quite some time talking on the phone, the result is OK. To avoid my trouble, please remember to peel off the 2 labels from your old machine before it was hauled away.

As an unfortunate consumer who purchased a top-loading washer on the recall list, the run-around that I have been receiving since 11/2016 is borderline criminal. After the machine "walked" across my floor while spinning and destroyed 2 doors, the company promised to fix and reimburse for the doors. 3 missed appointments later, a satellite dish installer appears to put the piece in place. He broke the machine and I contacted Samsung who promised to have a technician repair.

Washer had to be repaired 6 months after I purchased it. A couple months ago came out to put a 2 min bracket on to keep it from tipping over. Never said anything about the rusted out bleach dispenser. I truly want my money back. No more repairs, no more lies, no more being rude about it. Just give my money back so I can buy me a washer machine please.

Even though we had a 5 year warranty, and it had to be serviced 5 times in 4 years, they only offered us $40 to return it. Our machine shook so much that we had to stop it so many times per load, and only wash on gentle. They knew about the problem for years, yet waiting until people were seriously injured before issuing the recall. DO NOT BUY ANY SAMSUNG PRODUCTS. YOU WILL BE SORRY IF YOU DO.

In July 2015 I purchased the Samsung washer WA400PJHDWR/AA and matching dryer from Brandsmart USA. The dryer is great. The washer is the worst I have ever owned. The one I replaced, which was a Whirlpool, was about 27 years old and worked better than this. It has all the bells and whistles, it just does not clean well. I use so much stain remover product, use the heavy stain option, which is a 2 hr cycle, and the clothes still have stains on them. After the 2nd or 3rd wash, the stains might come out, but not always. I know I should have reported this within the year, but I figured it was something I was doing wrong. I have tried more detergent, less detergent, presoak and every stain remover known to man. It is just a lousy machine. Has anyone else had this problem. If I could afford a new washer, this would be put out with the trash. Very disappointing for such a good brand.

If there was a place to note no stars, you, Samsung would have it from me. After purchasing a washer and dryer from Samsung we were promised we had just purchased two fine products. And with the Washer and Dryer being energy efficient they would pay for their self in no time. Not true. For me, at least, they have used more water, more electricity, more service calls, more detergent, more fabric softener, more time, more money and more tears. Resulting in a flat out lie from Samsung that they are energy efficient. Possibly a mass lawsuit should follow for those of us who purchased these poor excuse for washers. After all it should be reason enough, and this was one of the main reasons for purchasing the washer & dryer. I only have one reason that I do not care for the dryer. It is made of aluminum foil. It dries ok most of the time.

I received the recall on my Samsung washer. We decided we will just buy a new one. We chose another Samsung washer. We purchased it right after we were alerted about the recall, had it delivered the same week and sent the rebate out all the same week. 8 weeks later Samsung claims they haven't received my rebate. I'm still waiting for someone to contact me but I think my best option is to join the class action lawsuit. I will never purchase another Samsung product again. The rebates are scams! They claim they will give you an extra amount if you purchase another Samsung but yet they "NEVER RECEIVED" your rebate after you come out of pocket even more money to only get screwed in the end.

Re: Brand new dryer DV42H5200EW/A high pitch squealing sound [new]. Who on this board has had any luck with customer service. This started December 29, 2016. They told me to put less clothes in the dryer. When the noise got worse I called them the first week in January. They were going to send a repairperson. I needed to email my receipt. They said it was out of warranty. When I told them I called before it was out of warranty they said it was in warranty. They first told me they were going to fix it. Someone called me while I was in court on a Friday Jan. 6 to set up a repair. But first I would have to have a professional installer come out and dismantle it because it was stuck. I told them I couldn't get that done because I was in court and would have to call them back. They said call back Monday Jan, 9. I did and they said they cancelled the ticket because it was over 3 days old.

Our washer was working, but after hearing of the recall, we opted to have the washer fixed. Our washer was only 4 yrs old but Samsung would only give us $195 towards a new machine. They contracted with Dish TV for the repairs. Should have been a clue. After the repair, we did laundry on 3 different days. The 3rd load on the 3rd day, the machine malfunctioned and flooded the ceiling in our basement. Water and soap poured out of the light fixtures, and dripped through every seam in the Sheetrock. They won't return our calls. We keep being told someone will call us between 24 and 48 hrs and they never do. With all of their recalls and their refusal to take care of issues, how can they still have an A+ rating? They should be an F!

Samsung WF337AAG washer - Had this washer for around 6 years, and last week, it decided to autodestruct! The counter balance weights broke and destroyed the plastic around the drum that keeps the water in, so it emptied itself on the floor causing over 20,000$ of damage to my home. When I called Samsung to explain what had happened, they told me they wouldn't do anything for me since it is not under warranty anymore, not even send a tech to look at it... Great customer service!!!

My Samsung top loader washer was recalled due to the fact the top lids were popping off during spin cycles. Dangerous for sure, BUT I'm very unhappy with the customer solution to this problem! They offered someone to come out and make sure it was secure and do a few things OR a rebate of about 400.00 BUT you must purchase another washer, which mine was $999.99 and 2 years old. So I would have to add another $600.00 to replace this washer after 2 years and only get 400 bucks for it! That is really insulting if you ask me, So decided to keep my old one and have a technician out to fix it to make it safe.

I am currently not very happy about the way Samsung has handled the washer rebates. First of all, you have to pay out of your own pocket for the new washer until the rebate arrives. So needless to say I am paying for 2 washers on my charge account. My main complaint about Samsung is the people they have answering the incoming rebate phone calls. Not trained very well.

I recently received a recall packet in the mail and have been offered 3 options to remedy this, but knew better than to answer back immediately. My washer, knocks around violently to the point where I have to lean on it to finish a load, and it still doesn't work. It stays in UE constantly running my water. Recently while washing bedding, the washer knocked itself so hard a hose came off and water was everywhere. It ruined my laminate wood floor, and we live in a rental property, but paid for the floor. We had to take it up because the water completely ran through my kitchen. Now I'm considering if I need to also join a class action suit. ** if anyone has any idea how to do this! In the meantime I'm stuck because a replacement is not affordable even with the rebate, and I'm leery of repairs after reading the complaints on here. TIA.

I bought what I thought was top of the line washer and I found out on TV that the washer could explode and hurt someone. It has already caused injuries to several people. I was not notified of the problem. I had to find out on the news. I am not happy. I have had the so called repair and I am still not happy about this. Now am told that I can no longer wash bedding unless it is on the delicate system and of course it does not do the job. I am also not happy that the darn washer is rusting to pieces. It has rusted around the dispenser where the bleach goes in and has also rusted under the lid where the softener and detergent dispenser is located. It does not clean the clothes and I paid a lot of money for this crappy washer. Will not consider another Samsung.

I purchased the washer that the lid flies off and practically decapitates people; you should see what you have to go through to get compensation for that! Had the Samsung dryer as well, Model #DV45H7000EW/A2, Serial #0AHA5BBH701266R, purchased the dryer less than 6 months ago, it started making a terrible noise that was so LOUD!! Called on a Wednesday, the girl on the phone had my husband on the phone for 90 minutes, and said a technician would be calling us within 48 hours, that never happened. I called back the following Wednesday to find out what was going on, and they didn't know anything about it!! The first girl I spoke with was so dumb, sorry to say that, but it's true, she could barely type in our name, so asked to talk with a supervisor, that took forever.

I bought my Samsung washer in June from Sears. I started this process in early November as soon as I was notified of the recall. After repeated attempts to get my washer repaired, I have given up. They schedule appointments and don't keep them. When I call and complain, they say they can reschedule but then there aren't any appointments available! Then they say someone will call back but that never happens either! The other issue is you choose to have the washer replaced, you have to buy one of theirs to get the best rebate AND you have to buy the new washer first and mail the receipt in for a rebate that takes weeks and weeks to get. I don't want another Samsung washer, but I'll only get 400 bucks back towards a new one which means I'll be out 200 bucks for a washer I've had for a few months that doesn't get my clothes clean to begin with. Not right or fair. Never again will I buy a Samsung product. Can you help?

SAMSUNG STEAM DRYER STAINLESS PLATINUM - We purchased a brand new home with brand new appliances September 29, 2015. On September 21, 2016 our dryer was making terrible high-pitched squealing sounds. We arranged for a service tech to look at our dryer on September 29, 2016, as it was warranty work. On January 14, 2017, we experienced the same squealing sounds and had to take our laundry to a laundromat as I was not comfortable using the dryer. I called Samsung and was placed on hold for an hour and a half where I was advised that they could not do anything for me as the warranty was expired even though I was calling about a problem that was identified within the first year of warranty and obviously was replaced with a defective part. Terrible customer service for a brand new product!!! I will never buy Samsung or recommend Samsung again! Disgusting!!!

I purchased a W/D set from Samsung in July of 2015. The washer died at the end of December 2016.. just four months out of warranty. Upon finding the recall I realized the options they gave us were garbage, but felt safest with a new (AS I BELIEVE TO BE NEWLY MANUFACTURED) machine but it was an unsold and PATCHED version of the previous one with a new model number slapped on it. When it arrived I started a load and it broke on the FIRST WASH-- I am out $2200 and cannot get a hold of a live person at Samsung. THIS RECALL IS A FARCE -- IT IS A SCAM.

My Samsung top loader washer was involved in the recall. I opted for the fix since the rebate would not be enough to cover even half of what a new washer would cost me. The "fix" just made things worse. My bedding now comes out soaking wet. This is causing a strain on my dryer and my patience. My Samsung dryer now has to run over time. I'm ready to throw this machine out and cut my losses.

I bought a Samsung washer. We all know they're not cheap (dollarwise) but this machine has never worked right. Clothes didn't get clean. Takes over an hour to wash a load of clothes. The washer will not spin out so it's worthless even though it has a 10 year warranty. The warranty however isn't worth much if Samsung will not address the problem. 3 months and I'm still waiting on a service guy to come look at this machine. The laundromat knows me by name. I wouldn't tell anybody what to do if they are in a similar situation but here is what I'm going to do. In the morning I'm going to go buy another washer. I'm going to put this Samsung washer on the back of my pick-up and have a HUGE sign that reads. "Samsung washers are junk." I'm going to leave this washer and HUGE sign telling my experience with Samsung for the next month or two and drive everywhere.

Received the information from Samsung in the mail today. Called and shared with them that due to this issue, and several repairs, we had to junk the washing machine 4 months ago because they don't make the part to fix the drum breaking due to violent shaking of the machine (reason for recall). We had issues from the very start (2013) with error codes, the DC code (distribute clothes) and excessive shaking of the drum when it was spinning. My machine would actually move back towards the wall, it shook so hard. Needless to say, the machine was a piece of junk.

I bought a Samsung washing machine in April of 2012. After four years the inside was completely rotted and had be replaced. It wasn't a cheap washing machine either. I had a cheap one before that lasted longer than the Samsung one. My mother's Whirlpool is thirty years old and it still works. I had no idea that Samsung washers were such poor quality but now I know. The thing that really got me though was the incredibly horrible customer service. I must have talked to them twenty times and each time was a nightmare. It took a month and a half of three unsuccessful repair appointments before I threw in the towel and just bought a new washing machine. I have never dealt with a more frustrating company than Samsung. Do yourself a favor, buy another brand.

Samsung Washer Aqua Jet VRT - This machine is so environmentally friendly, energy efficient. It does everything BUT clean your clothes. Watch the cycle. It doesn't wash your clothes. It massages them. We have had the machine for 4-5 months and hate it. Spilled some diesel fuel on a sleeve, washed it including the soak cycle with terrible results. The sleeve still reeks of the diesel smell. Can't believe my wife is taking a load to the local coin laundromat to get them clean. Wish I had never gotten rid of our ten year old Kenmore! I strongly recommend NOT purchasing this product.

No, respond from Samsung. Called channel 8 action news in Tampa. The reporter did interview shown on TV. She also contacted Samsung. I received a call from Samsung with apologies & offered a full refund price for my machine. All I can ask I hope some law firm files a class action lawsuit against Samsung to get the necessary help.

Two options on Samsung washer recall, repair or rebate on new unit. I took the repair. Being a mech by trade I watched the BANDAID "fix" done. This is not by any means a "repair". It did not fix anything. The tech tore my dryer hose (I had to replace) and did most of the "grunt" work myself removing drain and water feed hoses and moving the units away from the wall. The "tech" was too fat to fit behind the unit and brought minimal tools, no zip ties, or paperwork to sign. Lucky I have a full tool box. Anyway if there is a class action lawsuit "I'm In". Unit's only 2 years old and have only been lightly used. Hope the dang thing don't explode the tranny.

On Sept 3, 2016 I purchased a Samsung top load washer (WA50K8600AV/A2) along with the matching onyx dryer. It was delivered on September 4, 2016. On September 29, 2016 I saw the news report, the top load washers were reported as exploding & the there was a recall. Naturally, I called Samsung to inquire if my brand new set was on the recall & was advised the issue was fixed prior to mine being manufactured & therefore I had nothing to worry about. The agent then advised me to registered the washer & dryer on Samsung.com, which I immediately proceeded to do & received an email documenting the registration. On Friday, 12/30/16 the washer began to make a loud grinding noise followed by a violent clanking sound. I then called the technical # listed on the machine itself, 866/726-7864 & was then advised the washer is "actually" on the recall. You can imagine my frustration.

My recalled washer was less than a year old when it was recalled. It cost over 750.00. The recall would only offer $674 toward purchase of Samsung or less for another product. Purchased same model without basket so it would meet their amount. Home Depot requires you purchase new hoses even though mine were less than a year old or your warranty is not valid. I had a 5 year separate warranty. Did everything requested and received check almost 6 weeks later for 514. Did not pay for required hoses or pay any taxes. Worst company I have ever dealt with. I will never buy another product and I intend to make everyone aware so they are not deceived by this company. Hopefully if enough people complain there can be a lawsuit. No matter what option you had to choose the consumer was screwed. Hope you go down Samsung for not doing the right thing for customers.

I purchased a Samsung top load washer in November of 2015. In November 2016, I heard that the washer was recalled via social media. I contacted Samsung immediately and opted to have the washer "fixed" as opposed to replacing it, what a mistake that was! First off, nobody showed up on the original scheduled date to have it "fixed". When they finally did show up on our second scheduled date, it was a DISH TV person who came out and applied two additional brackets to the machine. He also gave us a new sticker to place on the washer which changed the labeling of the wash cycles. Lastly, he never turned the water supply back on but luckily my husband was home when I first used the washer after the "repair".

I had a recalled top load washer. I bought a replacement and mailed my claim on Nov. 15 (certified mail). When I checked the status online, it showed that Samsung did not start processing the claim until Dec. 20 - a month later! They are now saying it's another 4-6 weeks. When I spoke with a supervisor in customer service last week, she told me the check had been cut and should have already arrived in the mail, but should be no later than this past Monday. It's now Thursday and... no check. When I called again to check on the status, they now have no record of it being sent. UNBELIEVABLE! It's bad enough that they are having so many dangerous technology issues, but there's just no excuse for poor customer service. I will never buy another Samsung product again.

Bought a Samsung washer 3 years ago. Within the first two weeks of owning it the bottom of the wash tub would separate so that clothes got stuck in it. Called the warranty company. They traded it out with another Samsung unit. Used it once same problem appeared again. Called once more to the warranty company. They did not want to come out and replace it, since they thought it was something I was doing to the washing machine. With enough evidence I finally got them to come out and replace the tub. I came to find out that it was a manufacturer's defect, along with the top lip since it had started to rub against the top of the tub shredding the plastic off the upper lining in the washing machine.