Samsung Washers Reviews

Never buy a Samsung appliance. (My repair guy told me this and he is right.) Three years ago I splurged and bought my first brand new Samsung washer and dryer with all the bells and whistles. Since then I have met every Sears appliance repair guy that works in the B.C. Within a month of owning it, the entire drum of the dryer had to be replaced. Sensors that needed replacing four times. Belts and bolts and then the drum of the washer. It is three years old and rusting. My repair guy says that is common with Samsung washers. Guess they didn't build them to get wet. And in case you are wondering what kind of toxic waste I am putting in my dispenser. I have actually never used that dispenser. Not even once.

I bought one of the exploding top load washing machines back in January. Called Samsung to ask about their rebate. In USA you can buy any brand washing machine for offered rebate. In Canada you have to buy another Samsung. I don't want Samsung washing machine anymore. I think the policy should be the same in both countries.

Just got off the phone with Samsung on their recall for the top loading washing machine we purchased. In our view this just a scam. They are trying to act like they are trying to correct a problem by hiding behind an American government agency with the following options: 1. A one hundred fifty dollar rebate to buy another of their poor quality products. 2. A cash settlement (in my case 54.00 for a 900+ machine.) Samsung decides the depreciation. 3. They will provide a free repair (already done, we paid for it and it did not work!) All this done as they most apply point out numerous times in their recorded messages in conjunction with Federal Consumer Protection agency's blessings. Shame on everyone involved.

I purchased Samsung's washer and dryer and saw online they had a recall. I tried contacting them at the number listed, and was continually hung up on due to heavy traffic. I registered the recall online and was given a repair date and case number. The next day they send an email asking that I confirm the repair date by calling a number, which I tried calling for two days constantly being disconnected due to high call volume.

We read that top loading washers were exploding 6 days ago and I went to their site to check if our washer was affected. Sure enough it was. I filled out their online form and was directed that a Samsung operator would contact me within 24-48 hours. I went to their site again today and there is no way to contact them other than call and wait on hold until you are tired of waiting and hang up. I entered my washer serial number and product code again and now they say it is not being recalled. I don't believe them and I am very upset that they never contacted me from the query from six days ago. Meanwhile, I am scared to use my washer. Will it explode? Never again - No Samsung products for our family.

I purchased Samsung top load washer on May 4th 2016. Samsung top load washer have been recalled. These washer can explode and may harm you or member of your family. Samsung offering a refund program for customers who want a refund and don't wish to purchase a Samsung washer. Unfortunately, Samsung Washer Recall refund program is a scam. Samsung set a limit on the refund. In my case it set the amount to a maximum of $515.00 which is less than the amount I paid 599.99 plus taxes $24 for a total $623.99; less that costs of water hoses and delivery. Moreover Samsung Washer refund scam requires customers to purchase another washer first, and if the customer chooses to purchase a less expensive washer, then Samsung refund will be limited to purchase price of the lower cost replacement washing machine.

I bought my Samsung washer and dryer in 2012. For the first three years had to have washer repaid for many reasons. Wouldn't spin, (twice) mother board broke, front door lock broke twice. But the biggest issue I have had is the fact that the damn thing shakes violently and loudly every time it goes into spin cycle!!! I have model #WF330ANB/XXA 06, Serial # YO9T54AC101057M. The worst part is is supposed to have "vibration reduction technology." Yeah ok not!!! Stop makin crap! And lying about it!

I bought the washer and dryer and just under one year my washer wouldn't spin out the water anymore. Sound familiar??? I called Samsung and they told me to call a qualified (by them) repair person. He came out and replaced the tub, washer nut and charged me $236 even though it was still under warranty. He told me the tub was under recall but nobody from Samsung had contacted me. Now I found out that all of these washers being recalled includes ours. I guess we are pretty lucky that it didn't explode or catch on fire!!! Tempted to get the most money and put it toward another Samsung top loader with an agitator, but after reading all of the comments and seeing the images on TV I will NOT be buying another Samsung product of any kind.

We were told that our washer was defective, and that we are to return to the place we bought the washer and get another. Simple right? We found out that Samsung sent out 3 different e-mails. Home Depot received an e-mail that did not list our machine as defective, yet the e-mail we received said it was. We showed them the e-mail, they made a call, and was told to use their own discretion. We were told our option was to either buy another machine (another $500.00) and they would send us a check or gift card. We don't have another $500. We just want an even exchange, no hassles.

In July 2016 I bought a Samsung Washer Dryer to replace a 20 year old Maytag. The Maytag was still working – no issues ever, but the unit was starting show some rust on the top door. The new WA45K7600 Samsung washing machine looks nice but it has been a problem since day one. Load balancing goes out of whack frequently and the towels have a strange smell out of the washing machine. Last week we got the news that the washing machine has a recall. The recall is for the washing machine only. I am told I get a full refund if I buy another Samsung washing machine. Partial refund if I buy another brand. In either case, I cannot buy a new washing machine to match my Samsung dryer.

Have a front loader Samsung. It is 2.5 years old (with a 2 years warranty) but lucky I took extended warranty. The tech come out, said it was water pressure. Explained I am an IT tech and have common sense. Did some more tests and confirmed it to be the computer. Replaced computer. We also had a ripped seal. This was replaced under warranty as well. Machine working perfect now! Had a top of the line BOSCH which cost us a bomb. WOULD buy Samsung again as very good service and support (NSW Australia).

I purchased the top loading Samsung in 2014. Samsung is offering a $353.00 rebate to replace the top loader with another Samsung washing machine or they will strap the existing machine and the top. I think they will strap it just in case it explodes it stays contained and does less damage. I will NEVER buy another Samsung product again.

We bought a front load washer and dryer 2 months ago, that's August/September 2016. It was professionally installed by the place we purchased it. We got the optional 5 year warranty on both, within the first few days I noticed the dryer was making a noise that didn't seem normal. They are suppose to be somewhat quiet?? I thought?? I shrugged it off for a week or 2, and couldn't stand the noise any longer. I called the warranty and they sent a tech out. They said the drum was defective and has been rubbing on something. He submitted a claim, Samsung called and said the dryer couldn't be repaired and would send instructions on how to deactivate the dryer and send pics to confirm and they would send a company to come pick up the unit to receive a refund.

1 year old. Price: $1000.00. Quality in engineering and manufacture: piss poor. The body is rusting severely around bleach spout. Wash cycle does not fill sufficiently to even wet clothing. Never mind washing properly. Twists all clothing into ropes of fabric with the result that the items are not cleaned properly. The machine emits a grinding noise on wash and rinse cycle at a 1 second rate: errr, errr, errr, errr, and so on.

Samsung is offering additional rebate if you purchase another Samsung washer, however the stores have pulled all top load washers so if you want to purchase another top load this rebate basically does not exist, unless you purchase a front load Samsung washer. When bringing this to the attention of Samsung they said they weren't aware of this and I could give them this information on their Feedback section of their website. What does Samsung plan on doing about this?

After reading all the other reviews... it's nice to know that I'm not the only one with a complaint... Samsung appliances are the worst. I will never purchase another appliance from Samsung. After remodeling our home, we spent over $7,000 on all new appliances... all which are Samsung. I have had a problem with every single one of them, which has led to more $$$ to repair. If you are reading this do yourself a favor...

Our 5-year old Samsung washer has been unable to spin fast enough to dry clothes. It vibrated and would stop and try to rebalance the load. We had a service tech come to take a look and found that the inner drum was warped and would need a complete rebuild. Today, the inner drum separated from the motor and the washer is now unusable.

So I got one of the "explosive" Samsung models that is being recalled. So Samsung is offering a refund option but the refund is significantly less than the MSRP and in fact much less than the price I paid for it during the 2015 Black Friday sale, not to mention that it requires you to go out and buy another washer first then hope you get your money back via the mail in form. So let's see, offering $450 for a $700 washer? Is this a joke? You make a explosive machine and we have to go through these troubles to get reimbursed less than what we paid for? So should I just have the machine explode in my house and then have my attorney sue the hack out of you? Seriously Samsung if this is how you do business then you have no business here in the US!

Ruined about 10 shirts. Went to Lowe's at ROCKINGHAM N. C. Stated that I had my machine too long for me to return it. They sent someone to check it. Of course didn't find anything wrong and anything wrong. So he stated he was not coming to go again. $150 down drain. If washing sheets, when draining will leave dirt in middle of sheet. It doesn't drain enough water out of cloths. I have to dry twice. Cloths are dingy. I will tell anyone who ask not to buy Samsung. All I wanted to do was to exchange washer for another one. Got no results from anyone. Very dissatisfied with washer and company.

My wife and I replaced an older, functioning Maytag top loader washer that was similar to the one in the basement scene of "That 70s" show and a Whirlpool dryer that we bought in 1982 with new Samsung front loader washer and matching dryer in 2010. Since the purchase of the Samsung products, I have replaced the drive belt on the dryer twice and now the washer last night made a loud BANG and began smoking at the end of the wash cycle. Even if we had purchased the extended warranty, it would be out. Thankfully it did not catch fire and damage our home. Thanks Samslug for taking our money for such poorly made products.:0(. Samslug is a ripoff!

I only wished I had read so many of these reviews prior to buying a Samsung top loader and dryer on May 29, 2016 from Best Buy. I am now 8 days without a working dryer and concerned about the safety of the washer although the model number is not on the recall list (WA50K8600AW/A2) because I have zero faith in Samsung or its customer service.

Bought my Samsung front loading washer and dryer from Lowe's in Feb 2014. They had a sale and amazing colors to choose from. The washer lasted just over a year and the valves went bad. Fixed it the first time, no extended warranty. We had to pay. Then the washer broke again. Bigger deal to fix and we sold it for parts... figured we got a lemon and Samsung will do NOTHING for you when it is out of warranty. THEN the dryer caught on fire six months later! Again out of warranty and they would not replace it. Or refund. Just offered to see if it can be fixed!

Bought these units about 1-1/2 years ago. Multiple issues with both units. Washer: Better select right selection on washer unless you want clothes destroyed or not washed properly. Washing sheets or blankets on normal or heavy duty rips holes in blanket where the center agitator is. Washing Towels on normal will shut off during spin cycle as always goes out of balance. Spins cycle sucks when re-adjusting for unbalanced loads. You have to re-adjust and then wait 6 to 8 minutes while unit slowly spins up to normal spin speed. Not like a US based unit that goes to full spin ASAP so you can nearly immediately tell if the load's out of balance and make immediate corrections. I have wasted nearly 1/2 hour standing over the washer and re-adjusting the load to get through the spin cycle. The guy that designed that algorithm should assemble the units. Not write software.

Just had my 3rd breakdown on my Samsung dryer in 3 1/2 years ago. Of course the breakdowns started after the 1 year warranty. The sad part is that we purchased Samsung because we thought they were a quality company and expected to get a reliable product. BIG MISTAKE. I wish we would have just bought low end units. We have spent over $700 on appliance repair. We had problems with the washing machine but I was able to fix that myself. DO NOT BUY SAMSUNG. If they really believed in their own products they would have a longer warranty - now I understand why it is only one year. Perhaps try LG or go with an inexpensive unit.

My wife and were told that Samsung washer & dryer was the way to go. What a joke. Our washer is rusting around the bleach dispenser and also the top perimeter of tub. Our dryer stopped heating because of a panel board going out. They are only a little over 2 years old. I have called Samsung 7 different times and all they say is the warranty is out and they can't do anything for us. We had Whirlpool previously and lasted 12 years. I am the V.P. of the H.O.A. where I reside. There are over 2500 residents living here and I will get out e-mails to all not to purchase Samsung.

I have a Samsung washer machine that just stopped working. It's approximately 4 years old. My model number is WA400PJHDWR/AA. I called Samsung customer service to see if they might have any idea as why all of a sudden it stopped working. I told them that that it turns on but it won't run. They told me that my model number was one of the machines that they are trying to decide what to do with. They told me if I was to get it to work to only use it on delicate cycle only. They also told me to hold off on buying another one until I hear back from them. I have called them everyday for a week and they do not return your call.

I've had my Samsung washing machine for 4 years and replace the water pump 4 time. They have made changes to the part 3 times. That means there's a problem. That latest problems is a problem with the motherboard. I have spent more in fixing these problems than it cost to buy new and they're expensive. The good news they look beautiful.

I bought a Samsung washer (WF42H5200AW) and dryer (DV42H5200GW) from Home Depot online. The dryer was defective from day one. It didn't spin, right after the installation where it spun once, when tested. I called Samsung hotline right away to ask for help. They tried trouble-shooting over the phone and first claimed it must be an installation fault and insisted that my plumber fix the issue, and in my second call, Samsung said the power source in my home is an issue and said to get an electrician to look into it. The plumber and the electrician came and went and said the dryer isn't working, and it wasn't due to installation or power source. I called Samsung again. That's when they agreed to have a Samsung technician come fix it.

Samsung needs to be shut down! I have one of the affected "exploding" washing machines. I have made calls, sent emails, documentation and more. I was told they would refund my money. Then my refund was denied stating my receipt was "blurry". I honestly feel retailers should step in and help consumers. I now sit with a washing machine that is not usable as it sounds like a jet ready to take off when it is in use. It is absolutely sick to know a huge corporation has absolutely no concern for their customers in this predicament. Most of us cannot afford to run out and just purchase a new washer and dryer because Samsung built yet another crappy product. Is anyone going to do anything? I will NEVER purchase another Samsung product ever! The CEO of Samsung should be ashamed and step up. Let's ask Mr. Gregory Lee (Samsung CEO)... If one of these products was in your home, I'd be willing to bet it is gone now!

My husband and I just recently purchased Samsung products on all of our appliances for our home that we just renovated. Just moved in and first dishwasher load ran constantly. Was told by customer service that our plumber installed it incorrectly. Then last night our washer just shut down (active wash model). I now have to call them back when I get home to go over some reset procedures. Mind you it has a load of clothes in it sitting in water. It has been used maybe 15 times by the way. All of our friends said as soon as they found out that we purchased Samsung, "I hope you purchased a good warranty on all of those, haha."

8 days ago, contacted Samsung to report that my front loading washer was not working. After informing them, I had to scan and send them a copy of my sale receipt because for some reason, they start tracking a 1 Year Warranty on products they sell to the "Retail Store" in a box and not being used? So, I have to prove that I bought the product new and so I am still under warranty? This should never be an issue as when you buy it, the store should send in a registration to Samsung noting the date when the warranty should begin. After 2 days, I received call from them and confirmation that I was still under warranty, then discussed the problem, they determined it was a "programming error".

Just had the washer and dryer delivered Friday, Oct. 21, 2016. The Samsung front loader washer does not spin or drain. Waiting for Lowe's tech to call me back. Nothing seems to work on the washer. The lights come on and it accepts the cycle just does nothing but lock the door. Today is Monday, Oct. 24, 2016. Days later and problems. Wish I had kept the 20 year old Kenmore washer and dryer. They at least worked.

Both Front End Washer and Dryer are 4 years old. Recent technician visit cost $170 to diagnose the following: Washer Complaint: Samsung front load washer does not wash well, and it is extremely noisy in its spin cycle. It sounds like a construction site in your laundry room. Technician: that's normal. Dryer Complaint: The dryer just started making a clacking noise while operating in all settings. The technician discovered that the dryer drum spot welded seam is cracking due to a faulty butt weld. (Drum cost to replace: $250.00) Samsung top level Customer Service Agent received photos of the defect and said it's out of warranty so too bad... My wife and I have no children so this is a low utilization machine: My opinion: Samsung, never again!

Never buy Samsung. First of all top load, it is so deep that I can't reach all the way to the button. I am 5"3. I have to get on a stool and I still don't reach. That's the worst purchase and I have ever done. And also I never buy them from Home Depot because they don't take them back after one day that I complain and I also called Samsung. No one wanted to hear me. Bad customer service from both places Samsung and Home Depot.

Top load washing machine: wa5471abpxaa01 - Purchased the washer from Nebraska Furniture Mart 4 years ago along with extended warranty. The first machine didn't work upon delivery and had to be replaced. Had several service calls including one in which the technician replaced the motherboard a year ago. At the time, the washer was rusting around the dispenser cup but warranty company said it was aesthetic and wouldn't fix it. Now it has stopped working again and rust has gotten so bad the washer is virtually unusable. I have talked to service technician, Nebraska Furniture Mart and Samsung. No help. At the very least, these machines should be pulled from the market. Was in NFM yesterday and they are still selling them and the worthless extended warranty I bought from them.

Purchased a recalled top loader 4/29/2016 from Best Buy. Samsung was aware this machine was on the recall list but allowed Best Buy to sell the machine to me. For sometime the machine has been getting out of balance in the spin cycle. Samsung refuses to send a repairman to look at the machine. The Samsung repair people say that is the recall problem! Geoffrey Fowler of the Wall Street Journal states, Samsung agreed to a refund or exchange in Australia. Why is it not being corrected in the USA? You can not get clothing clean on the 31 minute delicate cycle. Will NEVER buy a Samsung product again.

For some unknown reason jeans & long sleeve shirts like to wrap themselves around each other and/or the other clothes. I am not doing half loads, but untangling after the spin cycle is a pain at times. Machine is very water efficient. I have to say, I don't even use warm water & clothes do come out clean.

On Wednesday October 11, 2016 I was doing my laundry. I put a load in and continued to make my turkey soup. I then heard a loud bang and went running downstairs. As I approached the stairs I saw smoke coming from my laundry room. I then got in there and saw the smoke pouring out of my washer. I then turned the power to the machine off and called the fire department. Apparently the fire inspector said this is very common for these washers to catch on fire. The bang was caused from the drum collapsing and tore a price of the rubber seal located in the front of the machine. I lost everything!!!

The washer makes knocking noises on occasion when washing clothes. I open and redistribute wash load, does not correct. I do not overload. No logic or reason when it happens. I shut off and restart... it's an awful product. Need recall on this machine! Bought it in November 2014. Not over used, two retired people in household.

I purchased my Samsung washer in 2013, Model WA422PRHSWR/AA. It took less than a year for the spin cycle to sound like I was teaching drum lessons to a 5 year old. I contacted Samsung to force them to send someone out to repair the machine. The repairman visited my home 4 times, each time he forgot to bring a part he needed for the machine. On 12/24/14 the repair man completely replacing the pump kit, dampers and basket. The washer machine worked fine up until a month ago. Once again my home sounds like drum lessons are being taught. I'm waving the white flag and purchasing a Speed Queen. Never again will I purchase a Samsung Washer.

I bought a Samsung front loader washer in 2010. It has been a continuous cleaning to remove mold. I leave the door and detergent/softener drawer open after using. A strange odor emits while washer is in use. Now I am seeing rust. I got an error code saying "motor is not operating properly." I called Samsung and was given a number for repair. After 5 days of not getting a call back from repair, I called a local appliance repair shop. They came out 7 days later and said it was either the motor control board or the main computer board. He quoted a price of $340. for the motor board. It would be coming from Korea and it might get here in 3 weeks, but maybe longer.

We purchased our brand new front loader washer and dryer in March 2016. The first day our dryer stopped heating, through weeks of phone calls and no working dryer and speaking to supervisors our dryer was finally fixed one month later. Now 5 months later our washer stopped draining and spinning. Through multiple calls the service technicians arrive, had to order the part. One week later the part arrived and was replaced. An hour after service technicians our washer still did not work. I called Samsung, they said I had to call A and E back. I call them and they tell me to call Samsung. They refused to let me speak to a supervisor and then said it would take another week for another technician to arrive. I have no working washer. Samsung customer service is horrific. Do not buy Samsung products!

Bought Samsung top load washer & dryer November 2015 at Conns in Corpus Christi, Texas. The washer is about to have a nervous breakdown! It shakes, squeals and shakes! I can wash minimal items to a full load and it shakes uncontrollable and keep getting ERR messages on panel so I readjust clothing and continue on, which makes no difference because the whole washer keeps beeping and have to keep readjusting. I just read Samsung is still in talks on what to do about the washer issues, please do something, these things are exploding and are major risks in our homes! God forbid something happen to my family or myself since I operate machine more.

I bought this machine about three years ago. 11 months after the pump went out and the technician said that it was a bobby pin and that anything can get stuck in it to make it fail. Samsung did say that they would pay for the fix but the technician had asked for payment of almost $200 and I told him that Samsung said they would pay for it and he told me that they either take forever to pay or they don't pay. Sorry Dude, not my problem.

Bought model WF456300AG/A2 in 5/2015. After carefully following all owner/operator directions, it has developed a horrendous odor despite multiple sanitation cycles. Additionally, the machine will not start if the door is not locked, only the lock started failing after only a year. I was told it had a 10-year warranty however, I just learned the door locking mechanism isn't covered under the warranty. This machine was one of the most expensive on the market and fails after only a year and a half??? AND, Samsung wants to charge me to fix it after only 1.5 years? That's incredibly poor customer service! I paid more for this POS than I did my first car! NEVER AGAIN! I do NOT recommend this product or Samsung's customer service!

Purchased WA5451ANW top loading washer 2011. No problems for 3 years. First problem was a defective pump which I replaced. Shortly after that, the hot water inlet valve failed which I also replaced. Following that, the softener was not dispensing during the wash cycle and the bleach cup was always full of water. Found "black gunk" building-up restricting water flow. At that time, I noticed rust was forming under the bleach cup. Most recent problem is "db", out of balance load. Usually have to reposition and restart several times... Doesn't matter what is in washer drum. Samsung gets a failing grade on this one. I am very satisfied with my Samsung TV and recently purchased a home security system they manufacture.

Brand new bought July 2016. Same as previous complaints on this site. The drum is loose during spin cycle. It's under warranty. I've had technicians from Samsung come out and refuse to do anything. Everyone outside of Samsung says it sounds like it's going to explode during spin cycle – dangerously unstable – I never leave it on when I'm out of the house. When it catches fire and burns my house down, as I've told Samsung customer service who refuse to replace it, I will sue Samsung.

I purchased a Samsung dryer model DV40J3000EW in May 2016; The dryer did not work and I have to hang clothes to get them dry. We have children and we have to travel coin operated drying stores to dry wet clothes frequently. Luckily for me, I thought, that my dryer still under warranty and it will fixed quickly and for free. However, after calling Samsung support, I discovered that they have set up a complex multi-layered process. My problem was escalated to highest level the Executive Customer Relation - ECR - Team. It has been almost a month and I am still do not have a working Dryer. Samsung ECR team called me and offered to replace my unit. When I said yes the ECR team member that called me to provide the offer said that she is just offering but can't make any decisions.

I bought a Samsung washer and dryer less than 3 years ago. In the first year, the spin cycle quit working. Samsung sent a tech out. It was the motherboard of the machine. Now 2 and a few months later, the spin cycle quit working again. I had to use the machine for 2 days without spin because I was leaving for over a week and had to have clothes. The machine would stay on spin for 30 minutes to 2 hours but not spin and it made an awful grinding sound. As soon as I got home, I called Samsung. Yep right on the machine it says 10 year warranty. Of course, after you buy it you realize it really is only the 1st year and then it is just motor etc... So I got a service ticket on Monday and on Thursday I got a call. Just like the other comment, they wanted 80.00 to drive to my house and 80.00 to tell me what was wrong plus tax. I am a home health Therapist. I drive to people's homes evaluate and treat them and I don't charge 160.00.

We purchased this Samsung Top load washer Model # WA400PJHDWR/AA in May of 2014. Decided to buy a top load to replace our 3 year old Samsung front load due to the odor that was being left on the laundry. Prior to that we had a Maytag for 21 years that we replaced. Was still working. Chose to replace it having a laundry room on the main floor of the house and needed a cleaner look. I have to say that we are very disappointed in the Samsung products that are being sold. Did I mention this went out in June of 2016. I purchased a full kitchen (stove, micro, fridge, dishwasher) setup from Samsung in May to prepare the selling of my home. Hope they last while the house is on the market.

Worst CUSTOMER SERVICE from any company ever in my 70 years. Where is the Federal Government??? They don't see all of these complaints??? Only info I could get (after hrs of calls and chat room discussions) was Samsung doesn't know how to respond to problem. The washer was bought 3 years ago/we can't use it properly and they can't decide what to do??? (That is like someone who refuses to repay a loan. They say: "It is better that I owe you the loan than beat you out of it." Samsung is virtually saying "It is better we promise to fix it in the future" rather than say "We won't fix it ever."

We bought the Samsung Smart care Washer and dryer set from Home Depot. Three months later the washer starts making a really loud screeching noise. We called Samsung as it's still under manufacturer warranty. The customer service rep that took my husband's call was rude and mocking him. He made us feel like we were morons who don't know how to use a washer. He wanted us to stick clothes in there to see if it comes even if we couldn't finish a wash cycle (we were afraid of having wet clothes we couldn't wash). Customer service told us if Samsung came out and it was an issue they could have resolved on phone we would have to pay for the visit.

So we have a brand new washer and dryer under warranty. My dryer broke and caused my electric bill to go from $500 to $900 because it was wasting so much electricity. When I called Samsung they referred me to their shady repair people Lakeside or Lakeview where the man Frank who handles my area is probably one of the rudest people I have EVER spoken with in my life. First they missed their first appointment then he said we never had an appointment then we made a second appointment. I called back the day before he claimed he again had no record of me. After that was resolved they sent Michael out who is about 12 and I'm not sure what he did other than take it apart then say, "Well I'm not sure what the problem is," and take pictures.

The reason for this review is that Samsung washers and dryers are very poor quality and SHOULD NOT BE PURCHASED. We bought a Samsung front-load washer (model WF328AAR/XAA) and matching dryer (model DV328AER/XAA) from Best Buy in early 2009. Total cost was over $2000, including the "Geek Squad four-year extended warranty". The dryer didn't last five years before I had replace the heating element and later, all four drum rollers and the belt tensioner roller. Then about a year ago, the washer pump quit. I removed it and found what I thought were small "stones" stuck in the pump. Come to find out that the "stones" are actually chunks of metal coming from the anchoring bracket of the stainless steel washer drum. The bracket is made of inferior metal and is corroding. As a result, the washer has difficulty balancing. The problem is getting worse as metal chunks have chewed up the plastic vanes in the water pump.

Samsung DV40J3000EW Dryer stopped working after 18 months. Needs new pull arm kit (something with the belt). $200 repair. Technician said the dryer is cheaply made but still should have lasted more than 18 months. Don't waste your money!

I bought a brand new Samsung washer/dryer from Sears in September 2013. I've had the service guy out two times. Washer problems - You have to turn the thing off completely if you want to add anything. The rubber inside tore off easily, and needed replacing after only one year, because it was leaking. Sometimes the spin cycle stops and leaves you with soaking went rugs, or towels. Dryer problems - Lint catcher doesn't go all the way down, so the sides that hook up, catch tops with straps and ripped them off.

This is the worst washing machine we have ever bought - a total waste of our money. My clothes are dirtier when they come out than when they go in. My blacks have streaks all over them and I can't brush or get the streaks off. It looks like white powder or dust or something. I've called and called and called and have gone to Home Depot. Home Depot said it's not their problem and to call Samsung! Finally gave up! This is disgusting! I was told to use the cleaner cycle. Well I've done that 20 times! Unbelievable!

I bought a Samsung washer and dryer 3 years ago. My washer is very horrible as well as dryer. Doesn't clean clothes right and spins out of control leaving the load unbalanced all the time. I had to look up a YouTube video that helped somewhat with keeping the drum in place from the crazy spinning. The area where bleach goes is rusty and corroded like lots of the other people on here. I really wish I never bought this washer. I paid lots of money for it because of the name and because I have owned Samsung electronic products as well as my phone for many years.

I have a 3-year-old Samsung top load washer. It now has rust all over the bottom of the lid and my extended Lowe's warranty and Samsung refuse to fix it as they call it "cosmetic". This is ludicrous. I purchased a washer and dryer and now have a washer that is not functioning properly. It already has had the springs go out on it and now I have rust on my clothes when I use it. I have a husband who complains constantly about the washer. Samsung has lousy customer service as well as Lowe's.

I bought my machines from Lowe's in 11/2014. Last week my dryer just stop working. No indication something was wrong. Then I come to find out my washing machine are the ones that are catching fire. I did not find this out from them. A friend saw a news story. I just went out and bought another brand. For the $ they should have lasted much longer. I am very disappointed. Wish I had done more research. Just assumed they would be good.

I bought it in Feb. 16. In Sept 16 it started giving me problems filling up & spinning out. I called the company they said "Did you have it professionally setup?" Water wasn't on all the way b.s excuses like that but no repairman sent out. After repeated calls I was told "We'll send a repairman but if it's not our fault you pay a fee of up $500.00." So I tried selling it NO ONE would buy it. Used dealers said they wouldn't waste the gas or time to come for if I gave it to them!! This is one extremely BAD machine that needs to pulled off the market .

I do not recommend any Samsung Washing Appliances. If you must purchase a Samsung, purchase extended product protection. Also, machine is nothing special as far as performance. 11/2013 Purchased Samsung HE top load washer (Model WJ400PJHDWR/AA), 14/2014 Crack appeared in Plastic Lid at left hinge -- Part not covered by Samsung. 07/2015 Crack expanded, cover broke into two pieces. New cover purchased at a total cost of $91. 08/2016 Crack developed in replacement cover, same location. Summary, expect to replace a $100 cover every 18 months. Expect no help from Samsung.

In 2013 I purchased a SAMSUNG Front Load Washer (wf363btbeuf) and SAMSUNG Front Load Dryer (dvd363gwbevf). The bearings in the washer failed due a lack of drum support during the spin cycles causing the drum to move inside the washer. The noise from the movement of the drum during spin was so loud you could not speak to another person. I had a repair tech come out and look at the machine. He advised me to replace it before the drum would break loose and explode through the machine and into my home. Is there any type of recall for the front load models?

I just found out today that the Samsung top load washer I own could have a potentially fatal problem - the washer could catch fire or could explode. Samsung says I can continue using it but wash bedding, waterproof items and heavy loads on the delicate cycle. Anyone who owns one of these already knows it is difficult enough to get items clean in one of these machines on regular cycles and on delicate the bedding won't even be clean. And then there is the chance the machine can explode or catch fire (and burn down my home). Isn't it time that these units be RECALLED? I would like a refund (not a replacement or a repaired unit) and this is the last Samsung anything I will ever buy. I bought it in 2013 and it is also already rusting inside the lid. Horrible - and this was an expensive washer to begin with.

Purchased my washer after purchase of home in sept 2013. It always has been loud during spin cycle; called Samsung to complain in 2013. Was told its because I didn't know how to level device. Measured device as they suggested; dead on. Was installed by "professionals", not me. Fast forward to 2016, now so loud its banging. I live by myself, do laundry once a week. Now banging is getting louder. Called Samsung again who tells me not under warranty, even though they swear about ten year warranty but this is only the motor. Looked online, found thousands of complaints like mine. This is before recall; call Samsung again. They say will send out warranty tech. Tech calls, says its $80.00 just to show up; plus labor. Cancel tech; feel betrayed by both tech and Samsung. Contacted yesterday, same defects as recalled washers; Samsung denies responsibility. Last Samsung device to come into my home.

7 months after purchasing this machine and dryer the washers spin cycle began to get increasingly crazy and noisy. After being told to replace the 4 suspension rods we replaced them - it worked for about 6 more months then it started doing the same thing. I constantly have to redistribute clothes and the loads are not oversized. Along with the ruptured spinning the cycles also go completely nuts with the machine refilling with water then spinning then refilling etc - it's a nightmare!! Now I hear this model has exploded in pieces on consumers and I wonder if I should even use it at all. We are not wealthy people and paid good money on this set after researching Consumer Reports and other reviews and seeing it was recommended!

WE bought a Samsung washer from hhgregg 1-11-2013 and purchased a 5 year extended warranty. The washer started pouring water out the bottom so we called hhgregg and was told it would be 3-4 weeks before someone could work on it. We have called four or five different places Samsung told us to call with no satisfaction. We found out we could get our own repairman and pay out of pocket and be reimbursed if Samsung approved the cost. I will never buy another Samsung product and will tell everybody I know about my experience!

We purchased our top loading Samsung VRT HE washing machine approximately 4 years ago from HHGreg. In the first year, the water pump was replaced twice. (That makes 3 pumps. The one it came with plus the two replacements). The last time was a complete retrofit and the new unit was relocated in a completely different part of the washer.

I purchased a new Samsung washer and dryer a few years ago. The washer was good at first. Two years later I would not have bought it. Yes it's large capacity. No it doesn't have the agitator in the middle. It was the right price. Then it rusted around the bleach cup. It's terrible. Its a top load washer and where the glass meets the lid edge it's all rusted too. I am married 41 years and have NEVER had a junky appliance like this one. Now it is off balance and has the dreaded code of death DC. The tub doesn't fill all the way in order to cover the clothes in the tub. I have called Samsung customer service and they were useless. They didn't care - didn't try to help. Both the washer and dryer were purchased at Lowes! The dryer is great but I will NEVER purchase another SAMSUNG product again and I will share my story with anyone who will listen to me. Samsung washer appliance is JUNK!

Samsung exploding washers. When I called woman told me they would not explode. I told her she should not say that because there are too many pictures and videos showing that they will. Her solution was to run it in delicate cycle. She was not rude or mean but very evasive. This is not a good answer for such a dangerous.

We bought a Samsung washer, and was told, from Home Depot salesperson, the new "low" water washers was the way to go for efficiency, the environment, and to save money. My experience with this washer is "I hate it". The water level is never enough to even cover the clothes that are put in it and it hardly washes the clothes, minor stains do not come off, even if they are sprayed beforehand. I am so sorry I bought this washer... Don't waste your money on a Samsung Wash Machine.

Purchased in 9-2014 at Lowe's. 7-2016 the spin stopped working. Called Lowe's, then I called the service number, to get someone out to take a look, unknown to me my father had called 3 weeks prior and they were waiting on a part. I said "how can you be waiting on a part when you haven't even looked at the washing machine?" Well 2 weeks later, someone came out and guess what, they said "they ordered the wrong part." So now it has been a month and have not heard a word... I call the service department who in turn call the Samsung electronics here in Iowa. They do not show coming out to our house, they wanted the serial again, and the work order. I would give a BIG 0 if I had the option. Well not purchase Samsung or from Lowe's again. Good luck.

My Samsung washer, Model #WA5451AN/XXA purchased in 2011 does not work. The washer spins slowly as a small amount of water drips and simply stalls. Other times I get a dc message. This should not be happening! I had to purchase a refrigerator that would fit within my kitchen cabinets. Unfortunately, Samsung met the refrigerator measurement requirements. I purchased a stove, dishwasher and microwave, all Samsung to match. I bought all these products in 2011.

I purchased this washer and the matching dryer from HD in May 2015. My first complaint was that the washer was hooked up wrong. The hot water hose was connected to the cold water and vice versa! Immediately after washing my first load, I notice the items washed were still soiled and partly still dry, so of course I had to wash again. This has happened often. I now have to pre-wash every load in my attempt to make sure my laundry is clean. Last week my washer stopped draining water! I called Samsung and was told I needed service $90 trip fee + $75 service fee + parts and labor!!! I called my home warranty company instead. The Tech informed me that my drain pump is defective and that this is a common problem with Samsung! I HATE this washer and will NEVER purchase anything Samsung again!!!

After the first few months the machine went haywire. It was found that the main electrical board was defective and was replaced. We also noticed leaks from the machine and found that it was the AquaJet function that caused the leaks. We stopped using this function. This function is the only function that effectively cleans the clothes. We had to stop using that function. We started to get a DC error and constantly needing to re-adjust even the smallest and well balanced of loads.

Samsung Front Load Washers are the worse I have ever had in my 71 years. No matter what you do it makes your laundry smell awful. Nothing can make it any better no matter what you try to clean it with. It just keeps getting worse. The dryer has to be worked on several time. DO NOT EVER buy a Samsung product. They are costly to be repaired and they break down more than the work besides making your laundry stink! NO MORE Samsung for me... EVER!!!!

This has been the worst washer I have ever owned and I have been washing clothes for 40+ years. After several disappointing calls to the Samsung company service department, I finally called Lowe's where I had purchased the machine and they sent out a service person. We found out that the machine's water level is according to the weight of the load. Unfortunately, this is a poor design because the water does not cover all of the clothes!!! SO we thought about this concept of using the weight of the clothes and not the water level and this is the result to get more water in your washer: Turn on your washer without any clothes in it to whatever load you want to use. For instance, Normal.

I wish I would have know about the mold in the front loader washer, I keep thinking I was doing something wrong when my clothes keep coming out smelling bad. I have to keep trying to clean my washer ever two weeks. I bought my washer back in 2012 from Best Buy, Stillwater Oklahoma.

Purchased a top loading Samsung washer in 2013 and in 2016 the spin cycle began causing problems. The wash would get to the spin cycle and then detect that the load was off balance and continuously refill with water. I was always home to stop it and never had anything overflow but it surely would have leaked and broke if I did not stop it. I could never ever get this to finish a cycle. We called the "Geek Squad" at Best Buy. For $60 they gave us no diagnoses. They said they "thought" it was a sensor but in their repair booklet (they have to go down a list without skipping anything) the next step was to replace the shocks - which they stated were fine. So forget that noise.

I purchased a Samsung washing machine in May of 2015. After 3 loads the electronic panel was broken and the machine was stuck on the spin cycle. We called Samsung and they set us up with their contracted service company (which was another headache). It took 3 months to get the electric panel replaced and machine fixed. Now a year later our washing machine makes a terrible grinding noise when the barrel starts to spin. Again I contacted Samsung and they set us up with the horrible service contractor they use. The contracted company A&E came out and listened to the noise, recorded it and told me they didn't know the problem, to call back if it gets worse. So I called back and we given a runaround by Samsung and A&E.

My top loading washer is 2 years old. It has been getting my clothes dirtier for at least a year. Does anyone know what could cause this??? There are flakes of what looks like dead leaves. I am so dissatisfied with this product I am about to let the world know what a piece of crapola this machine is!

We purchased an HE washing machine made by Samsung in May 2013. In September 2016, the machine completely melts down during a load of clothes. When I say melts down, I mean the plastic literally melted to the point the basket welded itself together. We were sleeping at the time, so I can only imagine what a fire risk that was in my house! We call Samsung and they send out a repair service (at $109.00 cost to us) only to tell us that the warranty expired 3 months earlier so they will cover nothing!!! So now we are out the washing machine we purchased just 3 years and 3 months ago. The repair service said that it would cost - ironically - $629.00 to repair, the exact same price we paid for it 3 years earlier.

Bought this HE washer 2 years ago. Reviews gave Samsung products a great rating. Warranty had just expired (of course). Seemed to be working OK then the spin cycle acted up. Next load power came on then nothing happened. The repair (non-functioning circuit board) quoted at $400. Two weeks of phone calls w/ Samsung service. Trying to get them to pay for the repair.

In March of 2016 I purchased my 2nd Samsung washing machine. I was told that my 1st one would cost more to fix than to buy a new one so I did. I had my 1st machine for approximately 6 years before the drum started jumping around and making a high pitched screeching noise. My current machine I had for approximately 2 months before it started doing the same thing. I read my manual and tried to troubleshoot it myself, and I did smaller loads of laundry, but nothing fixed this problem. I called Samsung who sent a contracted technician out to evaluate the problem. They were told to replace everything but the motor which they did. The 1st load of laundry that I did, it was back to the same problem - the drum jumping and high pitched screeching noise. I called again.

Bought 3 years ago and it has put holes in thin fabrics since new. My wife has to put her designer tee shirts in a clothes bag to prevent holes. These items and dryer sheets all catch in the front seal of the dryer tub and have to be pulled free. Very poor design. Stay away from model DV484ETHAWR/A1. Will never buy Samsung again.

This washer was good at first, two years later it is a headache. And had I done my homework and checked here first, I would not have bought it. It seems to be the life limit on it. Yes it's large capacity. No it doesn't have the agitator in the middle. It was the right price. Then it rusted around the bleach cup. I could overlook that, maybe fix it myself. Now it is off balance and has the dreaded code of death DC. There is actually a YouTube video of a guy taking a sledge hammer to his. I may follow his lead.

Samsung has agreed to pay for parts & labor for repairing my washing machine.

I first noticed rust around the bleach dispenser one month from purchase. I had yet to use the bleach dispenser. I called hhgregg and told them my problem. I found out that Samsung does not cover rust on the inside of its washing machines. Are you kidding me? Why would a very expensive washing machine not be made from some sort of rust proof material? It is a machine that is in contact with water? Now it has rust all over the place inside which gets on my clothes. Also, the other day I was cleaning the cylinder (I don't know why I bother) and big glops of black mold are all over the inside of the machine in cracks and crevices. What a disappointment and a rip off. This was my first luxury machine, and it has been a nightmare. This company should have recalled all these machines and replaced them. Such arrogance. We need a class action lawsuit.

We bought a Samsung washer and dryer in Dec of 2015. NIGHTMARE just beginning. I have hated the washer since the first load. No matter what the load size, clothes are left so tangled they are impossible to remove one item at a time. Thinking it was defective, Appliance Warehouse replaced it. SAME problem. We will never buy another Samsung appliance of any kind.

Bought the washer in 2013. Worked great the 1st three years. Now five service calls later and the option of paying $1,000 to get it fixed leaves me with no choice but to buy a new washer. I know it won't be another Samsung. They should stick with televisions and stereos. I bought my washer through best buy. Don't waste your time or money.

First bought this washer 7/15/2016, had a repairman come within 2 months, washer was shaky, very loud and has a awful smell. Now the dryer will not get hot, only a year old. I'm filing a law suit in the county court against Samsung.

Samsung one year warranty is NOT based on date of purchase but on the date it was manufactured. How as a consumer would we ever know when it was made? In order for Samsung to honor the year warranty I had to produce the original bill of sales, email it to them and wait for 2/3 day until they decided. So here I sit with a washing machine full of water until they decide whether I have to pay for the repairs or whether they will honor the warranty. SO WHEN YOU PURCHASE A SAMSUNG PRODUCT MAKE SURE YOU KNOW WHEN IT WAS MANUFACTURED.

I've had my digital washer for 3-4 years now and have hated it since I bought it. It will not fill with water enough to wash two socks! Have to wash and rewash almost all the time. AND now it will not spin! It is not over 4 years old! Wish there was a lawsuit so I could my $900+ back and buy a washer that actually washes!

Bought this Washer 5 years ago. Now it will require over $700 to repair. MAYTAGS and 4 other brands all on sale for less than the $700+ repair cost. After reviewing the other experiences on this site, not much more I can say. Interesting that there are NO positive reviews like with say any other brand... Same BAD product, SAME bad customer service, Same promise to never buy anything with the SAMSUNG name on it. I only gave them a 1 star because it wouldn't allow for NO STAR!

I have owned the Samsung AquaJet VRT SmartCare washing machine for 4 years and have had my basement flooded twice because of this piece of junk!!! The water pump is a plastic piece of garbage that is to withstand the shaking and twisting of the machine. However 2 times the plastic casing broke lose and water filled by laundry room and into the basement. Another wonderful experience is when the washer decided to quit spinning altogether and my clothes Sat there soaking wet.

I've owned this model for about a year now and HATE this machine. I have thrown away more articles of clothing during that time than in my whole life. It doesn't clean anything. The clothes come out as they went in. My kids' athletic clothes come out dirty and still smell sweaty. I've tried EVERYTHING. They've become dingy and ruined. It DOES NOT clean the clothes... The no agitator concept was a HORRIBLE one. I called Samsung and chatted with a rep and was told I should change cycle to heavy load and that I must be doing something wrong... REALLY? I bought this machine because of the name/reputation. At this point, I'd rather have a $50 machine that would actually work.

I was really happy to get rid of my old washer and dryer 2.5 yrs ago. I bought Samsung thinking that I would have a quality product for years to come. Well, my wife is waiting for the repair guy right now. The dryer stopped working. So much for Samsung quality.

Rust around the bleach dispenser and the detergent dispenser... Why would a machine made for water rust? We keep our washer open all the time - except when in use to avoid that mildew smell some washers get - so the washer isn't sitting damp... It's completely dry every single day - Absolutely no reason to rust. I'll never purchase anything Samsung again.

WA50F9A6DSW/A2-0001 is the model and has been a nightmare since after its first year. The only thing that could be worse than this machine is the incompetence of the Samsung repair people they send to repair. After 4 services I still get a DC code, (unbalance) and have been told, "You do not have enough clothes in the washer" to "You have too much." 2 non Samsung guys came out and said they would not waste my money as they knew they couldn't fix. The Samsung guy came out, took my money and said we need to throw every part that may fix it and maybe that will work??? $500 in parts and labor for a maybe fix??? DO NOT BUY.

I have only owned this washer for 4 yrs but it has needed repair 2 times and this time the technician wanted $975 to fix it. The whole washer is not worth $975. Samsung makes the worst washers on the market. They smell, they are loud, and they break within months. Don't waste your money. It does not deserve the 1 star they made me give it.

Samsung washer vrt steam HE front load washer and dryer - So all I have to say is both the washer and dryer have only been junk. Both the washer and dryer have broken 1 to 2 times every year since purchased from Lowe's. Everything from door latches, pumps, heating elements, the computer board burning out, problems with timing not working, new door seal - you name it, and it's been replaced only to fail again. We purchased both units in 2011. We asked the appliance associate at Lowe's what is their best unit and he said these were it. We owned Maytag admirals before. Never had any problems. All 13 years old then still working. Today is 8/26/16 and both machines are broke down. Repairman is coming. THANK GOD. We purchased an extended warranty from Lowe's. I cannot stress this enough for any appliance purchase, I will never own any Samsung product ever again.

Junk washer. Don't clean clothes. Takes 2 hrs wash load. Half time don't spin all water out. Just one yr old. I have called Lowe's. Tried making contact with Samsung. No help. Want refund.

Never Buy Samsung Appliance! Bought matching top of the line Samsung Washer and Dryer from HHgregg in 03/28/2016. The dryer/pedestal alone cost $1748 without tax. The dryer runs for 10-15 mins and shuts off. 6 services calls and 5 months later the dryer still does not run. Multiple parts replaced. In addition, the first company samsung sent to repair dented the Front in 5 places. Samsung refuses to repair dents and tells me that is physical damage and it is not covered even though it was caused by their authorized warranty rep. whom is now no longer a factory rep for Samsung so they won't fix either. HHGregg won't replace because it is past 30 days even though I arranged the first service thru them prior to 30 days. Samsung repeatedly tells me they will send service personnel for 1 year at which time they stop but don't have to actually have to repair the dryer! BUYER BEWARE!!!

After a little over 12 months of owning this washing machine the water pump broke off and flooded the laundry room that is located over our garage. Water ran in the garage ceiling and wooden floors outside the laundry room. The Samsung customer service sent a repairman out. He was an independent and replaced the pump. The repairman said this was a poor design and he had a lot of calls for that same part. The machine seemed to wash clothes OK before we had the pump replaced, but now we have brown trash residue that looks like trash in the machine and on our clothes. It has to be coming from the machine because nothing has changed since the pump was replaced. We also have a stale smell inside the washer and our clothing after we wash them and have to use the extra rinse cycle to get the smell out of our clothes and leave the washer open and let the inside dry out before we close it.

Would like to know if Seema of Kennesaw GA got any answers from Samsung? I have bought the same washer and have nothing but trouble out of it. When I called Samsung I got a run around and could not understand anything that they were saying. My washer has a crack in the gear case and oil is everywhere and my dryer was making a noise. Was told the dryer was fixed but the washer I would have to wait until the parts came in. No the dryer does not work now. I'm still waiting for the washer to be fixed, I have had my set since September 15, 2015. No luck yet.

I just purchased my Samsung 5 days ago and I'm already having some of these problems other people are writing about. I'm returning my set tomorrow. Best Buy is giving me a hard time about returning, so I probably won't be doing business there anymore either, at least not any high dollar items.

Model # WA400PJHDWR, SN Y69QSAUF709237P. Based on a sales rep recommendation, at Best Buys Paramus, NJ store, I purchased the above mentioned washing machine. I cannot tell you how disappointed I am with this product. Aside from the agonizing length of time it takes to do a load of wash, frequently clothes come out as dirty as they go in. I never had a problem with my old Maytag agitator type washer getting clothes clean, and am now sorry that I didn't keep it and get it repaired. The length of time that has expired since I purchased this machine has put me far out of contention for any resolution, but a 1 1/2 year old machine is heading for the trash! I won't even give this machine away because of its inability to get clothes clean.

On 3/16/2014 I bought a Samsung washer, and I really liked it until 2 years later it broke down. For the money we paid for it, it should have lasted longer. Well I had problems with their website finding my registration for it. Finally I got someone from Samsung give me info on who to contact for fixing the washer. The washer has a 10 year warranty on the motor. So after one week I finally get someone here to fix the washer. They had to wait for Samsung to send the motor. Well repair gets here and come to find out Samsung did not send everything for the washer. NOW I have to wait 3 1/2 weeks before Samsung ships the part. That is ridiculous. When I contacted Samsung about the wait, they could have cared less. I am disabled and have drag all my clothes to the laundromat to wash them. It is not easy carrying the oxygen tank and all the clothes. Shame on you Samsung.

Samsung cancelled my 5 yr warranty after 3 yrs of owning my washing machine. They sent a repair company that they had sent before and the tech said my serial and model number had come off so he could not offer service. I had the owner's manual on the side of the machine with all of the info inside and the tech said it did not matter and that the info had to be on the machine. I asked where the info was and he told me it was on the inside of the door where it's exposed to water and detergent.

We purchased a Samsung washing machine and dryer 7/2014 from Home Depot after we moved into our new home. Immediately we noticed the washer very loud and would shake the entire house during the spin cycle and sounded as if an airplane or helicopter heading over the house. We contacted Home Depot and told us we better contact Samsung. We contacted Samsung and they kicked us right back to Home Depot. We went back and forth until we realized neither will help us solve this problem. This went on for over a month with no help other than Home Depot suggested we purchase vibration pads, but there was nothing they could do and same response from Home Depot. So we have been just living with this very loud washing machine and now the spin cycle will not spin at a speed to spin out the water. The timer will be at 6 minutes and then start to spin and go back up to 13 minutes over and over and over.

After 4 years of use, the casted metal spinner support of our Lowe's purchased Samsung front-load washer disintegrated, two months before the extended warranty expired. It was a $800 repair and not done correctly by A&E Factory Service. The pump clean out is flopping around loose inside.

Samsung Front Loading Washing Machine. This is warning to others with a Samsung washing machine. Americans generally expect utilities like washing machines and refrigerators to have relatively long life spans. We also expect our consumer electronics to be safe, that's what the UL and CE marks mean, that they have been tested and are safe. Last evening my Samsung washing machine committed suicide and tried to take me along with it. Something on the inside broke, the machine vibrated wildly and when I opened the door, thick black smoke came rolling out. LOWE'S, and HHGREGG I hope you see this. You are selling these unsafe, unreliable machines to consumers in your neighborhoods. AVOID SAMSUNG WASHING MACHINES.

I purchased all Samsung appliances for my home between December of 2013 and March of 2014 to the tune of $6,000+ and have never been more sorry about a purchase decision in my life. The absolute worst is the washer. I have the Top Loading model that I see so many people have described the same issue with. The very first day I brought it home, we did a wash and I watched it. The tub hardly turned at all and the clothes were in the same position when the wash was done as they were when it started. We brought it back to the store and they switched it out for another, which was marginally better.

I have a front loading fancy pants Samsung washer and dryer that I purchased new 6 years ago when my son was born. They have been nothing but trouble and drama since then! I purchased the Warrantech extended warranty and have had to have the computer replaced on my washer twice (which means that they come out, look at the machine, diagnose the problem, order the part, call you when the part comes in to schedule an appointment and return 7-10 days later to repair the machine) and had a repair person to repair the dryer belt as well. I couldn't even extend my warranty through the company because the machine had had so many repairs on it. Today was the final straw. I had a repair guy come out and in 30 seconds he diagnosed the problem with my washer...and it is cheaper to replace it! He even wrote down on his receipt that I should never buy a Samsung again! What a piece of JUNK!!! BEWARE!!!

Garbage 100%. I have been sopping up water for days trying to figure out what is wrong with my 2 yr old washer. Always putting errors out and not cleaning well enough. The washers companies made 50 yrs ago are better than what you can buy today.

My machine has broken down after 5 yrs and of course it's out of warranty. I called Samsung for repair and without asking it will be $250 to come and look, not to fix it!! I called another company (cheaper) and he said the parts are discontinued! So now I'm stuck with a useless machine and Samsung won't even stand behind their product knowing that you can't even fix it!!! And they even blocked me from their web page because I want answers and they don't have any!! Shame on them!!!

I purchased a Samsung WF520ABP washer in February 2014 for our new house. Construction was delayed and the appliances were not installed until Dec 15, 2015. We moved into the house in January 2016, but since that time we were only in residence for 4 months. This week I went to switch over my washing only to find the dock locked and no lights or sounds coming from washing machine. I had an appliance repairman out yesterday. I was told I may need 2 new circuit boards and a new door lock. I understand the machine is no longer under warranty because the warranty starts from the date of purchase, not the date of installation. I contacted Samsung and they just say sorry it's out of warranty.

Bought a Samsung front load washer 3 years ago. The warranty ran out. Extended 5/3/16. I called Samsung Corp and they said there's nothing they can do. 1,200 washer last 3 years and Samsung will not stand behind the product. I have a Samsung washer, dryer, refrigerator and tv. Will never buy Samsung again. Found out there are many complaints on this subject. Lost a good customer.

I bought SAMSUNG WF203ANS on December 2008 and just 3 months later, the machine door was locked after all cycles and could unload clothes, I called service and found the controller board did something wrong and replaced it. On August 2013, I got same issue again. I called the service and found the service fee totally was almost half machine price. I knew this was controller board issue and decided to repair by myself. After another 3 years, I got same issue again. The door was locked after all cycles and could not unload clothes. I was wondering if the washer was designed to only work 4 or 3 years and then you have to pay half machine price to repair? No way and this was my last SAMSUNG product. You can't buy a product only worked 3 years and then countlessly to pay repair for your life.

I have had this worthless so called washing machine for three years. It does not get the clothes clean, very little water goes into machine have had drum replaced first month I had it. I have had holes in some clothing items and it goes off balance with even small loads. Now I am having stabilizer bars replaced in tub and there also rust around bleach dispenser. I think Samsung should have to refund everyone who purchased machine. A replacement would be an insult, I will never purchase another Samsung product and I will never hear the end of this from my husband he was not happy at all with my purchase.

My 10 month old, $1,200 Samsung dryer broke. After 13 days, 8 calls to Samsung, 3 different Samsung repair companies. I finally set up an appointment for repairs. The company never showed up or called. After contacting Samsung again they wanted me to call a 4th repair company. I suggested that contact my repair company and they paid the bill. Of course that would void the wonderful warranty that came with this fine piece of crap and they wouldn't agree. HHGregg the appliance store where I purchased the dryer also did nothing to help. Their Rating on Consumer Affairs is also 1 star. I wish I would have check Consumer Affairs before I made my purchase.

I bought this model of washing machine from an online retailer on 24th April 2013. The machine was circa £700 inc delivery, with a supposed 5-year guarantee on the machine, a supposed 10-year guarantee on the direct drive induction motor and a £100 cash-back offer when you register your product within 90 days of purchase. We registered and got the £100 cash-back in the form of a pre-paid Visa card.

We have a dc coming up on the washer. It has been for a while which usually means the washer off balance. In this case it actually means that the support rods are out. I contacted Samsung and have had many issues with them. Apparently the warranty doesn't cover anything after a year. This washer is just going on 3 years old and already having problems with it. I am not the only one with this issues. There are several postings about how to fix this issue.

I purchased this washer 3 years ago from Lowe's. After about 2 years the pump broke and water went everywhere. I found that this was a defect Samsung knew about and did issue a callback but did not send notices out. I called Samsung and after the run around they finally agreed to fix. About 5 days later and 2 missed days of work my washer was fixed. Now 1 year and 2 months later my washer seemed to go out of balance suddenly. I would have to take about half the load out to get it to spin. I started trying to get a repair on it. No callback. Then it just kept getting worse.

The delivery company contacted me about 2 months ago to inform me they were looking for a local repairman to come and check the machine. I never heard anything from them again. Last week, I contacted Samsung again to inquire about the delivery company. At that point, the Rep informed me that Samsung was prepared to offer me a full refund on the washer. They followed that up with a couple emails outlining the specific steps I have to take in order to get my refund. Although I am unhappy that I have had to deal with this for the last 10 months, I am glad that Samsung is taking responsibility and offering the refund. I won't go as far as saying I'm satisfied with my experience as a whole, but I am at least satisfied that I won't have to be out the money for this washer.

I have read other reviews of Samsung Top Loader Washing Machine Spin Cycle Problems. It helps me cope with my serious dismay every time I use my washer. I know I am not alone. BUT REALLY UNHAPPY THAT A COMPANY CAN GET AWAY WITH CHEATING THAT MANY PEOPLE. I bought a hand wringer online AND a hand crank washing clothes pod. I feel I was robbed by Samsung. Only used Samsung washer 4 and a half years. Ready to move on, and need different kind of washing clothes experience. Pray I don't get robbed on next washing machine purchase. I have Sears maintenance policy.

As stated by some other reviews, I will never buy another Samsung washer. I have a top load which I purchase about 2 months ago and I hate, hate, hate it. I am now stuck with something I don't want. Washer does not put enough water in to clean clothes as my previous washer did. I never had a problem with smelly towels, but now I do. Salesman told me Samsung has high rating... I believed him, but I will not take a salesman's word anymore. Buyers beware... Check around before buying a Samsung washer. You will not be happy with your purchase.

This is the worst washing machine that I'll ever had. It take all day to wash 3 loads of clothes. This is due to the DC error. This causes the machine not to spin. I'm disappointed that Samsung will not recall this machine. It is a piece of junk. I had several repair people to look at it and they are saying that it not repairable. I've had this machine for 2 years. I will never ever purchase a Samsung product.

On 4/30/16 I purchased a Samsung WA52J8700AW/A2 washer along with a matching dryer from HHGregg in Southaven, MS. The washer and dryer were delivered and installed by H.H. Gregg. The second day water was noted on the floor of the laundry room. I called HHGregg and they came out the next day. The washer was found to have a non-repairable water leak and the washer was replaced with a new unit. The new washer emitted a God awful growling/vibrating sound when it was going into the spin cycle and during the spin cycle. I called Samsung and they sent out a repairman. He replaced the recycle pump and sensor. I call the repair company and the repairman came out again. He said that the drain pump is pumping air and there is nothing he can do.

First, a minor problem, but one that should not happen with an over $800 machine. The bleach dispenser will rust all around it. I mean it is a rust fountain, starts at the tray and creeps down the side. I think it gets some rust on clothing but it has not been a huge issue. Also, I don't use the bleach dispenser because I don't think it clears the bleach. Some bleach is left in it and will disperse on clothing in a later wash.

The Samsung Top Load VRT HE Washer will not complete a spin cycle. It will get to nine or twelve minutes, pause, fill with water and begin the spin cycle again. Even after adjusting the load or removing heavier items it will continue this for hours. We have to removing soaking wet items and wring them out manually. Neither Pacific Sales in San Juan Capistrano, California or Samsung are willing to stand behind their product. I guess any company who recommends an extended warranty is most likely selling a lemon!

Samsung washer WA48H7400A - Large capacity tub only fills up one fourth which will not do even a small load of clothes. Clothes are stinky, full of soap, not clean and won't rinse. Have complained to company and they sent tech out which said calibrations were correct. I invite them to attempt to do a load of wash. This brand of HE is junk, worthless and total waste of my time and money. I despise it. I went through three reps and they finally agreed to ticket me an exchange. We shall see. Don't waste your money. Company should be sued.

Will never purchase another Samsung washing machine. Husband found metal in the pump when it quit pumping water. Will post on Facebook so my friends know what a lemon of washers you sell, not to mention my son bought a 2,300 refrigerator that quit cooling within a year. Had it fixed and did not work again within 2 months. Another hundred dollars for the same part, so he gave it away. Very disappointed in Samsung appliances!!!

I bought my Samsung washer depending on the Samsung name to stand for good quality. It has been horrible. You cannot leave the washer to run on its own because it constantly goes off balance and fills to the brim with water. Then you have to shut it off and do a Spin load which is 12 minutes. At 9 minutes it suddenly switches to 17 minutes and starts filling with water. If you don't stop it and rearrange multiple times, you will never finish the load. I usually have to take out half the stuff and spin each half and then put the dripping other half back in and spin it some more. Even that does not always work. It can takes hours to do a single load of laundry.

Wa50f9a washer. Less than 3 yrs old and rust is bad around bleach loader and detergent loader. Complaint made to Samsung and they sent out their appliance repair shop who took pics. He indicated no coverage but will sent info to Samsung. Then he wanted me to pay for the service call as Samsung won't pay him. I said no way. I don't expect any response from Samsung and will never purchase another Samsung product.

If you are really interested in purchasing a Samsung product, please read. I am not sure what happened to Samsung products quality, but I HAVE A Samsung Washer which is 8 years old that I purchased from Sears. A few months ago the entire drum unit went on it. Yes I did have a warranty plan but it took about 7 weeks between ordering parts and getting installed. No washer 7 weeks. If had not had the warranty I would have just purchased another washer, at this point not a Samsung.

I have never ever had such a piece of crap washing machine, I've bought 3 new sets in 30 years and this is by far the worst. My clothes are never clean smelling and are never clean. Never again will I buy Samsung junk.

I absolutely hate this washing machine. If you would like to actually wash your clothes in the time period the washing machine allots, don't get this machine. It is never able to wash a load without alarming some type of issue. A 20 minute cycle could easily take and 1hr with the continuous stopping because of an alarm. You can't stop the machine in the middle of the alarm... this is not allowed. So you have to wait until the machine deems it "safe" for you to correct the error! I cannot put into words how much I hate this machine! Save yourself the waste of money and the aggravation. Do not buy this machine.

Purchased 3 years ago at Best Buy with extended warranty. Noticed paint bubbling up around bleach compartment about a year ago. Now, my white clothing is getting stains during every wash. Reading reviews and blogs after Googling this model convinced me that Samsung is aware of this issue and will not address it as theirs.

Samsung top load washer with aqua jet vrt - The spawn of Satan. Out of about 100 loads we get may get 2 spins without it going out of balance. This is following Samsung's directions of doing clothes and towels etc. separately. Not overloading the tub. The load is always unbalanced and goes back to rinse cycle forever. How they can put high efficiency on this unit is beyond me. My wife has to wait for me to get home to put a load in. We wait for the final spin and the sound of an unbalanced load, stop it, rearrange clothes so it will spin right. Besides all this, it does not clean clothes! Buyer beware!

This is the worst washer ever! I just removed yet another load that was stinky and not clean. Do not even CONSIDER buying this machine! I read the reviews from other people and thought it must clean the clothes if it is so highly rated. I loved my Samsung refrigerator and was determined to purchase this washer. There is no agitation of the clothes -- they are in about 3 inches of water on the bottom and the clothes just get bumped around a little bit, even though the cycle takes over an hour. I have to dump buckets of water in to fool the washer that the clothes are heavier to get the 3 inches of water. My towels never smell clean anymore -- they smell nasty! I haul my clothes 50 miles to my cabin to wash them in my old washer if I want them clean. For this I had the pleasure of paying over a thousand dollars??? NEVER AGAIN!!!

Because all of my electronic products are Samsung, when I needed a new washer and dryer, I specifically chose Samsung. Very unfortunate error on my part. My dryer broke after only a month--wouldn't even dry a load of towels. Dealing with Samsung warranty is a royal pain. When I spoke to them, they kept wanting more and more information that I simply could not provide and the woman wouldn't even let me speak with her supervisor. The repairman is FINALLY here and installing a new motor. One would think that a motor would/should last for more than a month, but mine didn't. Unhappy and disappointed to the extreme in Samsung. I thought they would make a far, far better product than this piece of crap. Never again!!

We purchased a washer on March 10, 2012. Within a year it began to rust. We also purchased the extended warranty. When I called to have it checked out I was told that rust is not covered. I feel that this product was defective from the start. I am very upset with this and will never purchase another Samsung product. I was going to buy another top where all the rust is and was told the part was no longer available. If this company has complaints about the top rusting you would think that they would fix the problem.

This is the most costly rip-off I have ever experienced. After 14 years our trusty old GE washer stopped pouring hot water. My wife and I decided to upgrade to one of the new awesome digital washer and dryer that we've seen advertised so often. We went with the Samsung top load washer and dryer. What an epic mistake! Just after the 4th load our dryer would not work on Regular Cycle and we had to use time dry only. That was a red flag but we didn't pursue repair. We had also noticed that basic stains were not being cleaned off our clothes and they didn't smell as fresh as our old W&D made the clothes smell. How disappointing! We spent $1400 on the pair but it doesn't stop there.

I bought a Samsung front loader washer in 2006. Major problem is it just stopped spinning. It would try to work and then it would lock up. Called service repair out and they told me it was a cracked drum. They gave me an estimate of $730 to fix it!!! That is more than I paid for it and more than just buying a new one. I will never buy another Samsung!

Another Samsung Washer defective drain pump fiasco -- This is similar to others complaining about this same item -- My 2012 Samsung WA400PJHDWR/AA White Top Load Washer has a HUGE design flaw that is well known by Samsung. Unfortunately, I have not been able to get Samsung to do anything to assist their customers. (They did redesign a new machine and stopped making the part.) The drain pump is housed in a very flimsy plastic assembly referred to as the drain pump housing. When the drain pump housing fell off the product it ripped off all the hoses from the tub causing all the water to flood our basement. We have contacted Samsung with no results. We had to pay $320 to get the unit fixed. If I knew all this info before hand I would have just bought another non-Samsung washer.

Our Samsung washer is less than five years old and the bleach dispenser area is rusting through. Signs of rust started showing up around two years after having the washer. A service repairman told us (while replacing the boards in our Samsung dryer after 2.5 years) that it was an issue with the washer and Samsung had redesigned them but would do nothing to help with our issue. We tried to prolong the issue by putting porcelain paint around the dispenser, but that started showing rust staining and now it has eaten through the metal in a couple locations. Contacted Samsung support, which is a joke. The first person to respond said they didn't have a record of my product being registered. I provided all the model, serial number, and purchase information again. The next person gave me a sales pitch on how Samsung has 'world class products' and an explanation of how rust is formed.

I wish we read the reviews before we purchased our Samsung toploader 3 yrs ago. I see all of our problems listed, smelly clothes no matter what detergent, or washer cleaner you try, makes ungodly noises and spins out of balance. The inside of our machine is chewed to pieces. I tried running it on delicate and it still went out of balance. This is going to the scrap metal pile and I promise not to buy Samsung appliances again! Don't really like the dryer either, but will keep till it breaks down. Samsung you should be ashamed of yourselves!

At just under one year of ownership, it started to sound like an airplane was taking off in my laundry room. Long story short, the clips holding the washer tub into place were not working and the Samsung certified repairman said customers' washer tubs were falling off the body of the washer. This was covered under the one year warranty. That did not happen to us but having the tub replaced before it was a year old, really, Samsung? Now, 2 weeks ago it began continually restarting a wash cycle over and over and over because it cannot balance the load properly to spin out.

Samsung front load washers, for a matter of fact, both Samsung washer and dryers have issues. My wife thought it was slick, and did some research couple of years ago, before purchasing. We have paid lot of money to replace our GE and Whirlpool appliances. But Samsung appliances are real bad. We did a mistake by not purchasing the extended warranty, by trusting the products, assuming paying good amount of money, would give you peace of mind. Well, we were wrong.

Like all the other reviews, we bought our washer and dryer just over 2 years ago and have the same recurring issues with the spin, unbalance and repetitive water filling. The water line disconnected and we also had the flood issue. My husband fixed it (Thank god he's handy) but every cycle, no matter what I put in, the washer makes the super annoying and utterly frustrating banging and clanging until I physically adjust the load - EVERY time. I have now resorted to staying in the area while my washing machine is running so I can help it get through a cycle.

I would never suggest this machine to anyone. I have had stinky clothes for the last couple years and kept trying other laundry product and nothing helps. The mold build up is awful and disgusting. I would like this company to come out and replace the rubber part for nothing and keep doing that at least once a year so I can try to enjoy clean clothes and bedding instead of wasting my money rewashing everything and using your so called pure cycle that doesn't work, not to mention the amount of hot water I waste. Please help me with this problem.

I purchased this washing machine brand because the manager of the Canandaigua, NY Lowe's Appliance department touted its outstanding qualities in comparison to other front loaders. Unfortunately, after using it for one day, I completely disagreed with the Lowe's manager. A new one was delivered a week later (annoying), but there was no difference, with the exception of the dents that came with the first washer. The first issue (remains) the 'racking' of the washer when I put it on high spin, which I never do anymore because my whole house vibrates! The high spin is supposed to be a quality of this machine, as it reduces drying time. I went on-line to query what other Samsung washing machine owners have experienced and found that I was not alone with this problem.

My new Samsung washing machine would throw out of cycle on Spin, then refill and repeat with about 18 minutes left on an hour long wash. Refill and out of cycle no-Spin continued all day until I turned off washer full of water and clothes. Lots of water wasted! Problem was due to 4 steel rods that suspend the entire tank not being strong enough to hold weight of loaded tank. This was not a warrantied item. Cost me over $250 for 5 min. of work to replace rods with stronger ones. Technicians carry the stronger rods at +/- $85 for the parts because all Samsung washers need these rods replaced.

I purchased my washer about three years ago, and it was doing fine until a few months ago when it began to flood my laundry room and spill over to the carpet in my sitting area. My husband tried to check out what was the problem. He discovered that the drain pump was no longer connected. He tried a few times to reconnect it, but could not because nothing was holding it in place. I contacted Samsung, and they offered a one-time repair call. After two weeks a technician came out. He immediately stated “he could not begin to work on our washer because someone had tampered with the machine and might have caused other damage.”

I bought a Samsung 4.5 HE washer and given a stinky cash register receipt for an appliance purchase plus salesperson charged me for the most expensive hook up hose without asking which one I wanted. I changed it to the $15.99 one. I don't like the service plus the documents given at time of purchase. Then on top of this, the delivery men stole the (red/blue) hoses I bought and installed the black hose which I just noticed several days later. I guess they thought I wouldn't notice. They called me 20 minutes before delivery, the day of delivery which was about 9:30 am. They were in and out of here in about 15 minutes like they were in a hurry. They went to the wrong apartment banging on the door through the garage which made the people think they were being robbed.

Our Samsung washer was 3 years old in May. A few months ago my husband and I noticed that around the bleach tray it was starting to rust. We called Samsung. On my husband's initial call they said "sure, let's set up service!" The call was disconnected on their end. The second call they said "You're out of warranty." We told her we just spoke to someone and they said it was no problem. They said they had no record. Then they said "we can help you with the part, but you'll have to pay labor." "Okay, better than nothing". Call disconnected AGAIN. Called for the THIRD time and they said "hope, no warranty, not our problem". No joke.

4 year old washing machine malfunctioned (pump separated from valve) and flooded area resulting in over $3000 in damages. Samsung sent a service person who said the machine had subsequently been redesigned. He felt Samsung would "definitely do something." After 4 months, having forwarded them all pictures, bills etc. they requested, they are now stonewalling. No decision forwarded to insurance department etc. Terrible people to deal with. Lousy product.

Washer model WA400p - Bought this model washing machine May 2013. It now breaks down only 3 years later in June 2016. Spewing grease all over the clothes that were currently being washed. Before the grease incident, already was having problems with mold periodically appearing all over clothes after they were in the wash, which had to be washed again and again to remove mold. Mom did research and saw that other people were having this same problem with the very same model, as there is a design flaw that causes a standing reservoir of stagnant water to accumulate under the drum that can't be reached, where mold can thrive.

I am a single woman who purchased a stacking Samsung washer/dryer set about 2.5 years ago in Pasadena, CA, and do about 2-3 loads a week. Lately the front loading washer has been making a very loud noise when it spins, so I scheduled a Samsung repair man out to fix the problem. He said it was the bearing and the cost of repair was at least $500, warrantied for 90 days, and there might be other problems once he opens it up. His advice was to buy another washer. I asked him why washers don't last for 20 years like the old Maytags, and he said "no one makes good ones anymore." I suppose this is a new business model to sell more appliances, but it must be wreaking havoc on the environment. I don't want to buy a new appliance, but I don't know what the solution is. When I do buy another washer it will not be a Samsung, but for now I'm going to keep using this piece of junk until it gives up the ghost, and figure it out then.

I have owned a Samsung Washer (Aqua Jet) for 2.5 years and I have just been told by a repairman that it will cost in excess of $700 to repair the drum and bearings. The spin cycle began to malfunction, the drum seemed like it was loose or something. Anyway, these machines are an absolute abomination, it's a joke that reputable suppliers actually stock and sell them. I will never ever purchase another Samsung product.

Have a new Samsung washer. Called needed a very cheap part a washer cap, the one I have broke. This part cannot be taken out after put in only if it breaks. This broke. The part cost 5.95. They did nothing to help but told me to buy one. This product's in under warranty. I will never buy a Samsung product. Looking to buy a 55 inch curved led TV by Samsung NOW will buy an LG. Samsung products will never enter this home. Funny just for a 5.00 dollar their cost maybe a 1.50. Nice Service.

I bought a Samsung washer about three years ago and had nothing but problems, two floods. It can't get to the end of a cycle without help. I have had several machines over the years and this is the worst. Keeps saying uneven load. I am constantly adjusting the clothes in the machine, even one item the machine needs help to complete the spin cycle. This is the biggest frustration in my life. I am tempted to drop it off at the Samsung office and demand my money back. This is a piece of **.

Samsung wf45h6300ag washer purchased 2.27.16. Replaced drain pump 6.2.16 after unit flooded area and stopped taking in water. Repair people ordered parts as soon as they heard what happened; seemed almost expected... today (3-days later) 6.5.16 area flooded again. Awaiting call back from Samsung. My mistake in buying Samsung. Looks like they already had one class action suit with washers. Don't buy!!!

I wish I had paid more attention to reviews before buying this top load washer. In the first month after the install we had three different techs here for issues. Each time the techs had totally different answers to our problems. To date (5 months later) I feel as though I should just toss this and start again. I feel there are issues with the water levels and the clothes are never clean. I pre-soak my white stained items in another solution in a sink now before even washing them. I may just eat the cost of this because the aggravation is not worth it. I have never regretted any appliance purchase this much.

Do not buy this Samsung top loading washing machine. It has the fancy digital lights and buttons and the pretty singing tune when it's completed but it is a piece of crap. We've had this washing machine 4 years and I've been very obsessed taking care of it to make it last. I NEVER overloaded it. I babied this washing machine. It kept saying the load is unbalanced no matter what I put in the machine. I've wasted so much water even though it says it's an energy saver. It will just keep running water and saying it's unbalanced. I'm sick to my stomach over purchasing this crap.

Samsung Top Loader Washing Machine Model #WA45H7200A--Worthless! Like many other reviews on here, we have had nothing but problems with our top loader. We purchased this washer 2 years ago for $800, and have been dealing with the same problem for the last year. During the spin cycle, it will bang loudly at the 7 minute mark, then fill with water and this cycle continues. Majority of the time, I have to wring out the clothes and towels, just to get them to dry somewhat quicker (still takes about 3 hours to dry and towels come out smelling moldy and starchy feeling). Made 3 calls to customer service. Last attempt was this morning and after getting to a supervisor, was told that they would "call for someone to repair" but would not cover the costs incurred. Seems that this problem is universal. In fact there are "How To" videos on the web to try and remedy this problem.

I have owned this E Dryer 7.4CF Model # DV52J8700EP since Jan 15, 2016 bought from hhgregg. I would not recommend this unit to anybody. The top of the unit dents very easily just by putting a Laundry basket on top of the machine. It seems to have no support under the metal. Terrible design for a very expensive product.

Bought Samsung VRT top loader and front load dryer about 2 years ago. Worst products I have ever used. Washer has rust and blistering powder coat around the bleach dispenser. Dryer takes more than two hours to dry a load of clothes. I keep waiting for them to break down so I have a good excuse to send them to junk yard and buy another Kenmore. My old Kenmore washing machine and dryer lasted more than 15 years. We will never buy Samsung products again. DO NOT WASTE YOUR MONEY on these products.

Well we just had a repairman come and look at our machine. It has done what every 1000 complaints have said. It ate my blanket and the drum separated completely from the tub. My dryers needs two rollers that may be obsolete. The washer if gets a new drum sounds like within 3 mos. will fail again according to these reviews. The only saving grace is that we bought a 5 year warranty. The repairman laughed and said this is a design flaw and see it all the time. So I asked the obvious did they make a new and improved design change and he said he didn't know, but thinks sooooo. Oh geez sounds like I'm screwed??? Consumer Affairs what do I do? I want my money back because I don't want to go thru all of this.

WARNING... two years and 9 months ago I invested top dollar in a beautiful Samsung washer and dryer. I spent over $2,000 for the set. Today the dryer is already broken. The motherboard needs to be replaced. It came with a 24 month warranty... so now I am stuck with the repair bill. A whopping $450+ bill. My expectations when deciding to invest so much money in these type of appliances... that they will last. I always felt buying cheap would get you a few years of service before you had to reinvest. Since I am finally in the position to buy high-end items... I do. This Samsung model number DV456EWHDSU/AA has become a money pit. Needles to say, I am not pleased.

We purchased a Samsung washer (WF431ABW) and dryer (DV431AEW) in December of 2011. I am so thankful I purchased the extended warranty as the dryer began having problems in October 2015 (4 years old). First the thermostat went out. In March 2016, just a few months later, the heating element went out. Now, today (June 2016) the washing machine door latch broke causing water to spill all over the floor. While the warranty service will eventually fix the problem, I was without a clothes dryer for almost 3 weeks and who knows how long before my washer gets fixed. I would not buy a Samsung again given its very short life span. My mom had a Maytag for 25 years with minimal problems. I would expect a $2000 W/D set to last longer than 5 years. I'm really fed up with this company. I do not recommend buying a Samsung unit.

I had purchased a brand new Samsung Front Load Washer/Dryer. Paid over $2000 and started having problems with the washer the first week I used it. I had several service calls on it the first year. I should have gotten rid of it then but had no time so endured years of problems and having to put it thru the spin cycle twice every time. I am finally doing what I should have done and dump the washer and dryer. Samsung was no help at all and they don't care. I will never buy another Samsung product again and neither should you. Let's send a message to Samsung.

I purchased this Samsung Washer model WF350ANW/XAA set just over five years ago this memorial day. They were a present to myself and I bought the extended warranty and it ran out in 04/2016. How it always happens I started having problems with my washer in 05/2016. The washer started making this loud noise so I had a repairman that came and he told me that my drum is bent and that it would cost at least 600 just for the drum not to mention the labor. So as a concerned customer I called Samsung for support and their customer service is terrible. It is so sad to know as customers we have invested all this money in these appliances and we get nothing in return but a hassle and the runaround. This is a multi million dollar company - how can they treat customers like this.

Had a Samsung clothes dryer (electric). After 21 months stopped working. Diagnosis from Samsung - motor bad. Checked with Home Depot, they contacted Samsung, they refused to do anything saying motor only warranted for 1 year. Now a motor should last more than 21 months on a dryer used by 2 81-year-old customers. Cost to replace with service call would have been over 250 dollars. No more Samsung products for me.

If there was a hate button for Samsung washers I would hit it everyday. I spent $700 (way more than I have ever spent on any washer) and I can't even wash a little dirt out. I'm on the 4th wash and there's still dirt everywhere. All over every article of clothing. This brand new Samsung washer doesn't clean anything. I didn't clean anything from day one. I wish I never bought it. I'm done with Samsung anything and everything.

Tub hose failed at 2 years 6 months, causing massive flood. Now machine won't complete a full cycle without unbalance error. Tub support dampers need to be replaced with superseded part number (that replaces the defective originals). Quick search online reveals countless others with the same problems. To add final insult, Samsung discontinued replacement parts, e.g. rust prone cover, so that the machine can't even be repaired. Avoid this machine and brand like the plague.

We spent over $1600 on a Samsung Washer and Dryer. We are retired and on a fixed income but used our money for what we thought would be a top line set. Two months after our one year warranty ran out, our washer started shaking when it would spin. Then it continually kept recycling and never finished the cycle. I called the store we bought it from and was told they would send a representative out to check it out. I was told parts would have to be ordered and it would take around $350 to repair it plus the cost of the first trip to see what was wrong. I contacted Samsung and after an hour of "negotiating" with the representative they agreed to extend my warranty and cover parts and labor. They contacted a store that had certified repairman as evidently the store where we purchased the set didn't have a certified Samsung repairman.

I purchased my Samsung washer and dryer over 4 years ago. I have 4 kids 3 of them teens. I love these machines. A bit high in price but well worth it. Like I said I have teens, they don't like to clean their room but when they do they have to wash everything. My machines have taken some serious abuse. All I do is keep the filter cleaned out every 2 weeks and disassemble the lint cartridge once a year to clean it all out. One thing to make sure of with these machines is that they are properly grounded. As an electrician I have seen so many problems on these machines and various other electronics from poor grounds... i.e. no earth ground or the ground rod clamp has loosened over time, or whoever wired it put the hot and neutral wires on the wrong side (110v washer) of the receptacle. The dryers tend to have more problems with poor grounding since it is a 220 volt.

I bought the pair of Samsung Washer and dryer almost 3 years ago. We had a great working GE washer for 12 years and we gave it away still working to upgrade both appliances. The washer goes into spin cycle and starts banging loud. Then refills with water and starts over never spinning out. The dryer keeps drying for more time then the timer like over 2 hours. I and my husband have called Samsung with no results or call backs. I will never buy another Samsung appliance!

The hot water coming from my water heater is set at 140 degrees. I purge the faucet right next to the washing machine of cold water, by letting it run to full hot so that the machine is instantly able to get hot water. I have followed all of the owners manual and Samsung Support instructions for resolving this issue. The water temperature, as measured by a normal meat thermometer and an infrared thermometer is 72 degrees, when I have "normal cycle - hot water" selected! That is 21 degrees COLDER than specs. Samsung support says that the target water temperature for this unit, on that cycle, is 93 degrees.

Samsung Jet VRT SmartCare - We have had our Samsung Top Load Washer for less than 2 years. All it does is get off balance and beep. No matter whether I have a small load or a large load, it is always off balance. I have called customer support several times over the 2+ years with no resolution. I finally called a repairman and spent $253 for NOTHING. He actually wanted over $600 to fix it correctly. Ha! We have troubleshot everything to no avail. Will never, never have another Samsung product again. Beware buyers!

We recently scrapped our 3-year old Samsung washer and dryer due to the high cost of prospective repairs. The drum on the washer went defective and even though only 30 days out of warranty Samsung declined to stand behind it so it was more cost effective to replace the washer than fix it. The problem was that every load went into UE error, which is unbalanced load. Since it's only my wife and I, and we are seniors, we do not have large laundry loads, so why would it wear out so soon? Samsung's customer service was completely disinterested in discussing the matter of the washer tub since it was out of warranty. We tried on both their phone line and by email. Email was most frustrating since it was obviously answered from offshore and they didn't seem to have read or understood the complaint.

My 6 month old Samsung dryer quit heating. I called the first day for service and was told I would be contacted in 2 days. Ten days later, I am still being told I will be contacted in 2 days. Every time I call back, someone tells me the previous person did not complete the form correctly. The last 2 days I have been told that there is no service person in my area and I can have my dryer replaced or get a refund. I would never choose a Samsung product of any kind based on the service I have received. I certainly don't want a replacement. We do not live in a rural area so I don't know why a person isn't available to service it. The people are nice on the phone but obviously incompetent if each time I have called they aren't filling out the paperwork correctly. Total disaster. Do not buy Samsung because you are risking a chance that you might need service. 10 days without a dryer and no hope for the future.

I cannot recommend Samsung appliances. Love the TVs. They should stick to electronics and stay out of consumer appliances. I owned a refrigerator and the plastic guides in the ice-maker actually continually broke off pieces of plastic that ended up in your glass when you dispensed ice. It was dangerous. Now I own this piece of junk washing machine I paid $650 for less than two years ago. It is a large-capacity 5cf washer, but if you put too much heavy clothing in there (e.g., denim jeans plus some bath towels), it seems it cannot figure out how much clothing it is supposed to wash, and so it just keeps running water.

I purchased a Samsung front-loading washer and dryer set and within 4 months I had a problem with the washer. I got the 5e error code and proceeded to follow the instructions to drain the machine and clear the filter. That did not resolve the issue. I called Samsung to schedule a repair. They sent out a repair technician who took a look at the washer and insisted that we put cat food in the washer therefore voided the warranty because we used it improperly. I argued with a supervisor at Samsung to no avail as they go by what the technician says. I bought an extended warranty at Home Depot so I called them - they won't cover anything that the manufacturer won't cover so I am out a washer and I haven't finished paying for it. What a crock - no one stands behind their products any more yet they charge a fortune for them and you pay for an extended warranty which is crap.

My WF410ANW/XAA washer started making a grinding noise during the spin cycles. Disassembly revealed the problem was a leaking rear seal on the drum. Water corroded the flange shaft assembly and the bearings were damaged. It is beyond belief a washing machine would have this serious a failure after being used for a maximum of three loads per week for five years. The cost to obtain repair parts was exceptionally high. As a result I purchased a Whirlpool washer and dryer as replacements and will never purchase Samsung laundry products again.

My Samsung washing machine purchased 7/18/13 is a piece of junk. It is rusting in and out, the tub is fraying and shredding off. It now will not stop washing clothes, it just keeps running and running, the "spin" only cycle will not allow the clothes to spin. I would never buy another Samsung product of any kind. I have sent pictures to Samsung and although they said I would have a response within 4-6 hours, 24 hours later I have heard nothing. I paid $718 for this trash at Home Depot and cannot get any kind of help. DO NOT BUY SAMSUNG.

Being a district manager with 110 employees and a 1-800 numbers for my customers to call I really never do these complaints. But I must say that the Samsung washing machines have to be by far the worse purchase we have ever made. I only wish I had read the reviews. Everything they state in the past complaints are true. Machine starts knocking, then starts not spinning, then starts error codes and then ultimately just stops. We haven't even had them for two years. Not to mention the rust that started within the 1st year. Please take my advice and DO NOT WASTE YOUR MONEY ON SAMSUNG WASHERS!!!

I purchased a Samsung washer & dryer set for my daughter and I in 2013 and the washer have given us both the same issues. The washer won't spin out during the spin cycle. It will start spinning, and then start wobbling from side to side, then rock, bounce, and shake VERY HARD! Then it shuts down and start refilling with water all over again. This repeats at least 6-7 times no matter what size load you put in. This washer needs to be discontinued IMMEDIATELY! It's rusting all around the bleach dispenser and it doesn't clean laundry either. My clothes used to smell so fresh and clean with my old washer. Now I can't smell my fabric softener or laundry detergent. The dryer is no better. PEOPLE DON'T WASTE YOUR MONEY ON SAMSUNG APPLIANCES!!!

We bought a Samsung Model WF218ANW/XAA 01 front load washing machine 6 years ago. Recently something started burning inside so we shut it down. Repair man told us front gasket, basket and bearings needed replaced and would cost more than a new machine. Called Samsung and was transferred to their "Executive Customer Relations Department."

On April 18, 2015, I purchased the Samsung 4.5 cu ft washer from Lowe's. From day one, the washer never washed clothes very well. It doesn't have an agitator (get a washer with agitator)! Within 5 months I changed washing liquid 3 times because the clothes don't smell fresh. As a matter of fact, the clothes have an odor. On April 2, 2016, I called Lowe's for service because of a loud noise and the odor. Lowe's said if they couldn't find a technician within 3 days of my call, they would have to give me another machine. I live in a rural area. I purchased an extended warranty from Lowe's. Lowe's contacted Samsung because the washer was still under manufacturer's warranty. The first technician wouldn't come because I lived too far and I had to call the technician myself to find that out, 4 days after my initial call. After which I told Samsung they needed to pick up the machine since the technician wouldn't come.

Model WA45H7000A. Do NOT buy this washer. This is a top loading washer. We bought in July 2015. Washer was okay until 4 months later in November. It started making a loud clanking noise in the spin cycle that sounds like a jet airplane engine. It took 2 months for Samsung to locate a company in my area to come and work on it. In late December they replaced the clutch actuator. In mid-February I had same problem and they replaced the clutch assembly. Now the beginning of May and it sounds awful again. Do NOT buy this washer.

Samsung HE VRT Washer Model WF330ANW. About two weeks ago, the washer started to make a loud noise during the spin cycle. The noise/vibration continued to get louder. Washer started to shake as well. I started to research online the cause for this noise/vibration - turns out I was not the only Samsung owner to have this issue. Apparently due to faulty materials/design, the "spider" bracket dissolves and breaks causing the basket to spin off centered. The basket is made of stainless steel - the spider bracket that attaches the basket to the drive is the issue.

I bought our Samsung front load washing machine WF42H5200AW/A2 Washer at Home Depot on Saturday night (Jan 16, 2016), and was told to expect a phone call by Tuesday about delivery date & time. Sunday, I received an email from Samsung confirming the order, and then Home Depot called me on Monday to arrange delivery & set up. The machine arrived on time on Friday & installed in a jiffy.

We have owned a set for just over a year. The washer rusted at the bleach dispenser after about 9 months. And now the whole computer panel has to be replaced. We can buy a new Whirlpool or GE for less than it will take to replace that panel, and we still will have a huge rust spot. Usually our appliances last about 10 years. What a waste of money. The dryer sensors do not allow us to fully dry some clothes. I will never buy another Samsung appliance.

I have used a Samsung washer, and it exploded while washing clothes three months ago, January 2016. About seven firetrucks came with two police officers and 21 firemen. It took 50 minutes to extinguish the fire. The Fire department says that a faulty part in Samsung washer caused the fire. Since then, I have suffered from PTS. I have depression, urination troubles, and memory slips. I filed a complaint to Samsung and they did not respond. I lived in **.

Purchased a Samsung top load washer three years ago. Within 1 months the area around the soap dispenser and chlorine dispenser started to rust. Was told by Samsung these parts are not covered by warranty. I've been a homeowner 35 years. Will not buy another Samsung product. They do not support their products. They and Consumer Reports are in cahoots. Don't believe Consumers about Samsung.

The inside of our $1,000 top loading Samsung washing machine is rusting out on the INSIDE of the machine, getting rust on clothing. The phone representatives tell us it is COSMETIC -- WHAT??? It's the interior of the machine and damaging our clothing and bedding. The $230 warranty is a piece of junk. we would love very much to begin a class action lawsuit. Hhgregg sold us the washing machine, refer us to the warranty company they made contract with, and NO ONE will even send out a representative or service person to examine for themselves. AVOID BOTH COMPANIES -- a total scam and rip off. NASHVILLE, TENNESSEE 100 OAKS HHGREGG.

The lettering on the washer came off, I no longer can tell the settings. I have contacted Samsung and also the company we bought this machine from. They are doing nothing for us. The machine isn't even three years old. I plan on letting everyone I know about this problem and the poor customer service from Samsung.