Samsung Washers

Not enough water in any cycle. Owned for 3 years and outside is rusting. Softener dispenser never worked from day one. Service man called and said he didn't know how to fix it, call someone else. I did, and no one to this day has shown up. I will "Never" purchase another Samsung product of any kind!!!! Welcome to Chinese manufacturers!

I bought Samsung washer/dryer last year, washer (WF45R6300AV) did not last 13 months. The nut that holds counterweight around wash drum snapped, making the washer unusable, contacted Samsung service provider who told us it is not repairable, cutting my losses and going with LG washer WM4000HBA from Costco as they have 2 years warranty. Plus I bought 3 years additional warranty just in case, I had Maytag washer/ dryer for 18 years, upgraded and replaced with Samsung and regretted my decision.

About three years after purchasing my washing machine (2016), I noticed rust forming around the bleach compartment. There was no open recall or warranty on it until last year (2021). I filled out the necessary forms, and submitted documentation of my issue. Samsung reached out to me in September of 2022 to resubmit the information. Then I received another email that someone will be contacting me to schedule the repair. No one ever did, but I kept getting tickets numbers cancelled because somehow they tried contacting me but they couldn't. I have no missed calls, voicemails, emails, text messages, blocked calls, etc ..as proof of them contacting me. However, I decided to reach out and contact them myself to set up the appointment.

We bought this product 15 months ago and within this time the drum has a big hole in it… How does this happen when there’s only two people at home using this appliance.. My husband went to Orville's to discuss this issue and the lady there told my husband, "I’m sorry but our appliances only last about three years." How unprofessional however how true because we also have a microwave drawer from Sharp that we bought at the same time and it doesn’t heat. I am hoping that Samsung come through in the right thing. I need to repair is it a replaces the dryer.

My washer/dryer broke down. I looked at local stores for a deal on both of them, but it was unsatisfactory. Someone suggested I go to www.samsung.com, because they can get us a good deal. I ordered both water/dryer, with the help of "Abdul from Qatar" as a customer representative. Great deal, free delivery and hauling of the old washer/dryer, minimal fee for installation. Delivery date: 3 days later (November 9th). Great. I wait for their confirmation phone call of the time of the delivery, only to receive an email informing me that the delivery day will be DECEMBER 31st! I spoke to 3 representatives who first said that I was "unreachable", even though I kept my phone next to me the whole day, I told them that's a lie and I can prove it with phone records from my company. Then, they said that due to the tropical storm "Nicole", the warehouse decided to close until December!

I purchased a Samsung washer and dryer a year ago. I ordered it originally in August but it was on backorder. I was informed that it would not be available for two months. Unfortunately I had to switch payment methods because my credit card was stolen. They would hold the money on your card. So I had to redo the order in September. Well I received my washer and dryer on October 30th 2021. Less than a year later my dryer stopped working. Would not come on.

Bought new washer set 1 &1/2 years ago. Just after 1 year mark acting a little off. Run extra cycles of rinse and spin without being selected occasionally to constantly now. Unless ready to replace parts from here on I don't recommend. Hope they fixed issue with later models. Did check and ours isn't part of recall.

We purchased a Samsung washer, dryer and 2 pedestals on 9/4/21. They were not all delivered and installed until mid Oct 2021. On Sept 30,2022 while washing a regular size load of laundry (it’s only my husband and I using the machine) the washer started banging loudly - then water and what seemed like pieces of cement started spewing all over the walls and floor. We called Samsung customer service and after many conversations we were told we would be given an exception for repair since our machines had not been installed until mid Oct, 2021.

Brought a Samsung washer and dryer 3 years ago. Only use washer once a week and rarely use bleach. The washer is rusting around the bleach compartment. I purchased the extended warranty for both from Home Depot. Call Samsung 1st and told them my problem. They told me I had to contact Home Depot. Called Home Depot and they say RUST is not covered under the extended warranty and it was a Samsung problem. Called back to Samsung and told them what Home Depot said and the tech on the phone looked up some stuff and told me there was a Warranty Exception that could be used to repair my washer.

Order was placed through Samsung July 9th for washer/dryer and installation. Had 2 dryers dropped off and both were broken. Decided to return the items and purchase LG. Have scheduled twice (XPO Logistics) since getting approval from Samsung for all equipment to be returned. XPO Logistics failed to find my house after already being here 3 times. 4 delivery days, 4 hours each and 4 days. After hours of dealing with Samsung customer service and XPO, I still have 2 broken dryers, pedestals and a working washing machine in my garage. I now spell Samsung, LG. I will not do business personal/professional with XPO either.