Samsung Washers Reviews

Avoid Samsung appliances, I purchased a refrigerator, and washer and dryer. The only one that hasn't given any issues is the dryer. The washer is the worst. A week after the warranty expired, we started having issues with loads becoming off balanced. I am tend to distribute evenly accounting for weight and water retention of items. Doesn't matter. I have to keep the load to under 3 pounds in order for it to ot go off balance. If you aren't home and it goes off balance, it takes it back to the rinse cycle, regardless of what point in the cycle it's at. Even the final spin. Samsung makes great phones and TVs, but appliances are horrible. Just an added point, I have received the same feedback from a bunch of people.

We have a Samsung dryer that has been leaking gas making the several areas of the house smell like natural gas. This was making the kids and my wife and I sick. We called the gas company and they checked our system but there was not leaks. We check the dryer with a gas meter and there was a leak. We contacted Samsung and they have been giving us the runaround. They sent a repair company which found the igniter defective and leaks gas. The techs were on the phone when doing some repairs or testing when a fire broke out in the dryer. It did small damage to our flooring and the entire dryer and laundry close smells like a dumpster fire and ashes.

Worst experience ever. Within 2 months had to do a warranty claim on the washer for the drum being so loose that it sounded like the washer was going to explode. Got the replacement it's just as bad. Go to do a warranty claim again considering we really love Samsung products, but nothing... no help getting it fixed just a big OUT OF WARRANTY. Very Disappointing. So I do not advise this product. Samsung phone YES! BUT SAMSUNG just will not be my first choice of household appliance.

Always out of balance, no matter size of load. Constantly starting and restarting. Power bill went up because of this machine. Spending lots of time and money trying to do a simple load of wash. Appliance mechanic says its common and to stay away from Samsung.

We bought the Samsung washer and dryer in 2019. We've had to replace a heating element in the dryer and we are on our 2nd set of balancing rods on the washer and already having unbalanced load issues yet again! It's so bad I can't even wash more than 2 pair of jeans at once. I might as well take it to the dump. I know I spent near $2000 on the combo brand new. Do your research before buying any Samsung washer and dryers.

We bought a Samsung top loader 3.5 years ago and we have been having problems with the washing machine going off balance. It got to a point where we couldn’t even wash small loads. The machine would be at its final spin, go off balance and start a rinse cycle. It would do this over and over again. We called Samsung and they made us do basic resets and said they couldn’t do anything else. We read online people are drilling holes on the top of the basket to release water to help balance. We decided to give it a try before buying a new washer. So far we have done four loads of laundry and no off balance. Samsung should recall wash machines and fix this problem!!!! You shouldn’t have to drill holes to fix a washer!!!

I have had my front loading washing machine for just under two years and have had no complaints until it stopped draining about a week ago and flashed the 5C code. I acted according to the manual and checked the drain pump filter which was not the issue. I blew air through the drain pipe and it was not clogged, everything is set to regulation height and no kinks in tubes, etc. I had to manually drain the machine after each attempt and run it again to see if that solved the problem. After the third attempt I smelled a hot/burning smell from the drain pump area and shut it off and unplugged it.

While the overall design is great, I have a top loader washer and regular dryer, TURN OFF THE CHIMES COMPLETELY!!! No working mom who does laundry at night needs a dial that chimes every time you turn it, or buttons that chime, I am aware I am pushing buttons and I don't need a chime to wake up my whole family!! IT SERVES NO PURPOSE. Also no door chimes, do you have any idea how many women fold their laundry straight from the dryer??? TURN OFF ALL CHIMING, WE KNOW HOW TO USE APPLIANCES AND THE CHIMES DO NOTHING BUT WAKE UP FAMILY MEMBERS. Know your audience, women do laundry at night too and I get frustrated every time I use these appliances. I will not be buying again despite the quality of them, huge disappointment.

Bought the Samsung washer in 2022 brand new set washer and dryer, from Lowe's. Beware. Be prepared for unbalanced loads all the time. I had called samsung on the issue. Shame on me for not reading. It only has a one year warranty. Samsung had told me I would have to call service repairman out and they wanted a $185 just for them to come out and look at it. So be prepared for unbalanced loads all the time. I would never buy another Samsung product for as long as I may live. Junk junk junk.

Model: WV60M9900AV/A5, purchased unit new from Costco in 2021, I believe. After approximately 4 years of use, the rear bearing went out and the only solution per Samsung is to completely replace the rear tub and spin basket. Parts cost is $805 and the labor was quoted at $815 for a total bill of $1620. While I realize that the machine had only a 1-year warranty, I can't fathom how Samsung has such little regard for their customers. I have made the decision to get a real washing machine, but haven't decided if it will be a Miele or a Speed Queen. Both of them carry 5-year warranties. From what I can see in reviews, both of these brands are built to last, obviously unlike my Samsung. Very dissatisfied with Samsung products, with the exception of my phone, which has been great for 3+ years.