Samsung Washers Reviews

Sub: Samsung Washer "WF45R6100AP" - Extremely disappointed - Same issue as many people already mentioned about this washer on many platforms. Counter balance weight/ mechanism broken and it sounds like a Jet engine in spin cycle or something. I have been advised to buy a new one and my question is did I pay nearly CAD $1,000 only to have a washer for three years? We have office jobs so no much load on the machine and we bought a dryer too with this with a hope that we are good for 10 years or so. This is pathetic and when I look at other comments online, this is a case of cheating, you guys kept selling a faulty product. And what's my mistake, I trusted Samsung, is it? I sincerely expect you to resolve this issue for me immediately. I can produce the purchase receipt if you need.

This is a review of my Samsung top load, model WA49B5205AW washing machine purchased October 21, 2022. I had no knowledge this model had previously been recalled by Samsung along with several other models because of a potential fire hazard. On December 8, 2024 a 9C8 error code appeared in my washer at which point it stopped working. I contacted Samsung Customer Care on December 9. After a couple of attempt to reset the washer, I was informed via our chat via text message that I would receive a 2-prong dongle free of charge within 7 business days which would clear the error. Since 12/9/24 I have contacted Samsung Customer Care every 2-3 weeks informing them that in spite of each rep's assurances that the dongle would be mailed to me, I have not received one.

This washer is the absolute worst! Electrical errors started within a month of purchase, after 4 months a horrible smell. At 6 months and after extensive cleaning large chunks of brown "goo" started destroying our clothing and is left all over clothes after every wash. No agitator means no real clean. We bought it thinking it's water saving tech would be our little way of helping conserve our most precious resource. Instead this washer tangles, stretches, and the leaves clothing feeling nasty. The Samsung Active Water jet washer should never be sold.

Three and a half years ago we purchased a Samsung WA50R5200AW top loading washing machine for about $850 in large part due to misleading Consumer Reports or J D Power ad on the machine. We thought we were buying a machine that would last for many years more than the 3 1/2 years we got. Our past two machines lasted on average 15 years before we replaced them and one of them was used when we got it. The machine shakes violently even after replacing the suspension rods and it seems Samsung has no answers. When I called Samsung and gave them my model and asked if there was a recall, the associate put me on hold while they checked and about 30 seconds later hung up on me.

My front load washer is less than 3 yrs old. One weight has come loose and broken bracket to outside. I'm elderly and use it once a week. Samsung has been no help. Cost more to fix than it's worth. Writing on front wiped off too. Beware!

Recently purchased Samsung washer & Dryer. Washer has a mind of its own, I have had door locked for 4 hours. A quick wash takes 2 hours. Set the dryer & temperature for 1 hour. 5 mins later it stops, up every 5 mins. I am not a stupid person but this set is getting the better of me. I want it returned.

Several years ago, my wife and I shopped for a new washer and dryer. She had seen ads for Samsung front loader washing machines. My wife believes what she sees in ads. We bought a Samsung front loader washer and dryer, Shortly after we bought them, the rubber boot behind the washer's door was covered with black mold. The washer was under warranty and Samsung replaced the boot with a new one which was supposedly mold proof. Shortly after the warranty expired, mold began growing on the boot again. That was about 3 years ago, Now the boot has cracked and water leaks when the washer is used. The part (boot) costs about $250. As the machine needs to be essentially completely disassembled to replace the boot, I was given a labor estimate of $300 to $400. So at the age of 74, I am shopping for a new washer and dryer. They will not be Samsung nor will the washer be a front loader.

Overall this washer didn’t last but 3...4 years. Knowing washers usually have a lifespan of 10 years… at least the old models did… Insane how much time and MONEY has been wasted with this washer. We have been wondering why our water bill is OUTRAGEOUS, and I mentioned to my husband that our washer hasn’t been running properly. So we did a diagnostic, it threw a 3C1 code so we bought a motor… The wrong one because my model number gives you a few options and we chose the wrong one… So wasted shipping cost and a restock fee to return and then purchase the correct one. Install it just to run the diagnostic again. Throwing the same code.

Bought my Samsung washer & dryer from home Depot, was suppose to be delivered on Dec 9th. Didn't get them until 17th. Then the pedestals came one at a time, one on the 20th and one on the 24th. Had them installed. Used a couple times and I had to call for repair. My washer won't finish the cycle it's on. Had to wait 2 weeks to get a repairman who says nothing is wrong with them, tells me to be only wash 3 shirts at a time. These washers can't take a full load. Omg what have I bought? And now I'm gonna have to wait for someone else to come out. So disappointed in Samsung products...

If I could give this a zero I would. I have model WA50R5200AW and it’s absolute garbage. I have 5 kids so I decided to buy something efficient. I was way off. I can literally put 3 shirts in and it will be unbalanced and need to restart. One load of laundry takes about 6 hours after multiple recalibrations and restarts. This machine should be recalled like their other ones. Save your sanity and don’t waste your money.