Samsung Washers

I purchased a Samsung washer. After a couple years I noticed the top of the machine was rusting so I called samsung for a repair. They sent a guy out to repair it. He was here for 4 hours, had all kinds of problems trying to get the machine apart, in the end he left my machine inoperable. I called samsung everyday. They gave me a different story. They kept telling me the ticket was open and somebody would get back to me the next day and no one ever did. Every time I call back they tell me somebody tried to call me. This is a lie. Finally I call back again and they tell me they closed the ticket because they could not get in touch with me. Another lie.

We bought this washer 5 years ago and have had it service 3 times since. First time Samsung sent a guy out for a recall on the lid. Next time was a year ago when it was vibrating so hard it would shut down. Now today I spent $100. to have a tech come out because it would not spin. We followed the limited instructions in the manual which said, make sure plug is in and hit cancel and try again. The tech fixed it in 5 minutes. Said that when you hit cancel and restart it must sit for 5 minutes before it recalibrates itself. Would have been nice if it said that in the manual or when I asked Samsung about the problem and error message. They told me I needed to have a tech come out. 100 bucks out the window when they could have told me to let it sit for 5 minutes after hitting restart.

We bought Samsung clothes dryer Model #DVG45T6000W on Dec 8; 2021. This model supposed to have reversible door. (Can be changed to open on right or left) After reading in the user manual, we attempted to change to door to open the other way. The screws were so tight that one screw stripped out. We called Home Depot, they said, "Call Samsung." Samsung said we voided the warranty when we tried to change the door to open the other way. I told her “the manual tells the customer how to change the door. And it does NOT tell you to call for support to change the door. So why are they VOIDING my warranty." If they are going to do this they should have the user manual CHANGED to say “call support to change the door, or the warranty will be VOIDED." So now I have a machine that they won’t warranty even though I paid for a three year warranty. These Samsung guys are scammers.

I ordered appliances from Samsung and they arrived with major cosmetic issues that causes the unit to not work properly. I have been trying to get a replacement for 5 weeks and usually get hung up on, have to get transferred from department to department, and get different "solutions". Still no dryer. The last update was that I have to take (myself) this large appliance to FEDEX to return and then repurchase a new one. On top of that, I have to find a box to ship it - mind you that the item was delivered, obviously they did not leave the box when they installed it. And on top of that, I have to wait for them to receive the return, process the return and then reorder and wait for shipping - all this time without the needed appliance. The worst customer service I have ever dealt with. Will never buy Samsung again.

I bought a 12 KG washer about 2 and half years ago. About 3 months ago it stopped in the middle of the cycle. I contacted Samsung, they connected me with one of their Service Centres, at a fee of course. The technician indicated the problem was the PC Board which is corrupted. We got a quote for about R2500, we placed an order. The process took forever and eventually we received the PC Board. We put it in, the washer only worked for a day, same issue occurred. They are saying it is PC Board again. How can a new PC Board be corrupted as well? We were told PC Board does not have warranty. What guarantee do I have that if I replace it it will work? I bought the washer for R14000 and I can’t even use it. Buy Samsung washer at own risk.

Bought a Samsung front loading washer machine that was delivered and had issue right away. Called samsung..and they sent out a repair guy. Repair guy inspected and on a live feed with samsung showed it was defective. We were told that day, we were getting a replacement asap. Week later nothing happened..called then got the run around that we'd have to send pics of receipt, etc and it will be reviewed and processed and we would be receiving new washer. Another week goes by.. and nothing.

My Samsung Washer door gasket produces mold that is impossible to clean. When removing clean clothes I have to put a dry towel over the gasket to prevent them from touching the moldy gasket and remove the clothing one item at a time.

We purchased a new, pricey Samsung washing machine, with an expensive warranty. After a few days, a leak was detected in the drain pipe, and we could not use the machine. We called Samsung, which scheduled a service appointment, in which a new drain pipe would be installed. The appointment was delayed and rescheduled by the technician over and over - very frustrating. Finally, the service technician came - but not at the time of the appointment, and we were not home. We made a new appointment, and when the technician arrived, he took a look, contacted his headquarters and claimed that the drain pipe was damaged by the installer (from a large home appliances company, where we bought the machine). He said he cannot help and started for the door.

We purchased Samsung washer and dryer for our home a little over 2 years ago. Recently, the spin cycle stopped working. I contacted Samsung and they offered no help. Repairman came and said transmission was bad. Well, the wash plate was seized onto the top of the transmission. Had to destroy washplate to get a puller in to pull off seized metal centerpiece. YES, only 2 years old and it was seized. Parts were replaced, still not operating correctly. Again, with no help from Samsung. $450.00 dollars later., still has issues. I should have scrapped it and bought something American made. I would never buy anything made by samsung again

May 09, 2021 I went to Lowe's and purchased a Samsung Washer and Dryer Set. I purchased everything recommended including a 3 year extended warranty. 3 months after the purchase I notice a knocking sound while the washer was in spin mode. I thought off level so I check. That was not the problem. So I contacted Lowe's and they said I would need to contact Samsung. Well this is where the nightmare begins. Samsung had a process which included scheduling and send a technician out to look at the washer for repair. This took about a week and a half. During this time my wife and I are now going to a laundromat to do our laundry.