Samsung Washers

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

Our washer worked great for almost a year. Then, while my wife and I were at work, a loud alarm went off on my phone. I received message that my main water was shut off and a leak sensor was triggered. It turns out the filter drain was leaking. We have replaced the drain plug and seal, but it still leaks. This is the third Samsung product that we loved when we saw. Liked the features and how it worked and then... Something small throws a damper on the mood. Our Samsung microwave just died too.

We finally got an energy efficient washer. We weren’t used to no agitator but googled the difference. The newer washers push water through the clothes vs the old way of pushing the clothes through the water. It fills with only a fraction of water estimated by the weight of the articles. That scared us at first as it didn’t seem to add enough water to possibly wash clothes and get them clean. After more researching and doing loads of laundry. This Samsung has gotten the clothes much cleaner. I don’t like how it takes longer to wash clothes with these machines but it is what it is. The machine is very quiet vs our old ones. We no longer have to shut our laundry room door. We forget it’s even going until it plays a song when done.

Constantly goes off balance and washer needs to be stopped to readjust load even after serviceman balances it. Easy to use but paint is easily scratched if laundry basket is set on top and removed without lifting straight up so any other kind of contact would probably take paint right off. Getting correct amount of liquid detergent for load is difficult to eyeball. Disappointed in extended warranty, company does not send a reminder and only warranty to purchase is 5 year for $500, I'll just put $100 away each year since the washer is only a 400-500 value, depending upon where you buy it. The machine works well after 3 years now and the only real issue I have is that it doesn't stay in balance. Would I buy it again, yes, if it extends past a 10-15 year mark like my previous washers have. My Kenmore lasted for over 20 years so I'm hoping I will hit that mark with my Samsung.

This wash machine has a wide variety of settings for washing. The bedding and waterproof items setting is very helpful. Without the center cylinder things like this can tangle, but not so in this setting. The spin cycle does a great job. Much less dryer time is needed. The water jet inside the washer is super handy to touch up items with a stain before the load. I wondered if I would use the deep fill water option since my old machine used a lot more water. But I have not felt the need to use it yet, this washer gets clothes nice and clean without all the extra water. I love that it reminds me when it is time to clean the machine. The self clean cycle is great. You will enjoy the little chime that goes off when the load is done. Highly recommend this washer!

I bought a washer and dryer in 2017. In 2019 I needed a repair for the washer and another repair in 2021. We asked for a repair Feb 2 and the repairman returned twice unable to repair 3 weeks later. Now I’m told it’s the wiring?!! After all the repair parts paying for the service guy it would be cheaper to give me a new machine. Ridiculous! Yes I bought insurance. Samsung should read this and give me a new machine I’m very dissatisfied.

I normally don't write reviews but I feel this needs to be heard has it's a big company vs the little guy and I feel powerless. The door hinge has broken down 3 times after being serviced 3 times and it continues to leak water all over the floor. I have tried so many times to to remedy this with Samsung but they refuse to accept responsibility. I just feel they are trying to pick on the little guy. They have my money and now they couldn't care less to fix the issue. They even said the technicians say there is no fault. It doesn't take an expert to know that a leaking washing machine is faulty. Aside from that, the machine is really noisy. It is not acceptable for such an expensive product to fail 3 times within 8 months. Never buy from them! This has caused me so much stress and hassle not to mention inconvenience. A video of the leak can be found here: **.

Noticed rust on the rim of our Samsung WA50M7450AW/A4 Top Loading Clothes Washer. Samsung will do nothing about it. It's a problem they know about, eventually staining/ruining wash loads, but Samsung will do nothing. The machine is built in Thailand, and it turns out they have manufacturing problems. Samsung chat is no help, rep just says "get a technician to diagnose" when the diagnosis is already clear - lots of rust. Machine is only 2 years old.

Our Samsung top load washer has been a nightmare since the beginning. Before we even had it a year, it was recalled for some kind of exploding problem when washing bedding. They offered a miniscule amount of money or a free recall repair. Dumb me took the repair. Next problem is that if you use the "Aqua Jet" deep clean function, it actually makes your clothes dirtier because it slings brown and black mold/dirt/slime flakes all over your clothes.

I have owned my Samsung top load washing machine since the end of Oct. 2018. About 18 months after purchasing it, the computer stopped receiving signals from the keypad. After much haggling on my part, Samsung thru their service center sent a repair person to replace the computer at no cost to me. That was October of 2020. It is now December of 2020, and the machine/computer is doing the same thing. It is not working. I have spoken with Samsung, and they are telling me it is up to the service company to decide if the next repair/replace should be at no charge. You should not have to purchase an extended warranty for a new product. I will never buy another Samsung product for my home or anywhere else. The quality is bad, and the warranty that they offer does not cover the computer.