Samsung Washers Reviews

Now, years later, Samsung is claiming they have “no record” of my previous complaints, despite the fact that I contacted them multiple times since the beginning. After finally speaking with a supervisor, I was told the service fee would be waived because of the history and circumstances. Then today, I received a text saying I still have to pay a $140 service fee anyway.

This entire situation feels deceptive, negligent, and completely disrespectful to loyal customers who spent hard-earned money expecting a quality product that should last. Instead of standing behind their product, Samsung keeps passing customers around, contradicting themselves, and trying to charge additional fees after wasting years of my time. Future customers should seriously think twice before purchasing Samsung appliances. The product reliability, customer support, and accountability have been extremely disappointing. I would never recommend Samsung washers to anyone after this experience.

I contacted Home Depot within the first week, hoping for a replacement, but was told they do not accept appliance returns after 48 hours and that I would need to go through Samsung for support. After several calls, Samsung sent a technician who seemed unfamiliar with the machine. He ran a quick test from his phone, took the motor housing apart, spun the agitator, and claimed the washer was fixed, and left. However, when I tried to run another load, the same issues persisted.

I immediately contacted the technician again, but he said there was nothing more he could do and advised me to call Samsung again. After continued frustration and multiple follow-ups, Samsung finally sent a different service company. They properly diagnosed the issue and determined that the brand-new washer needed a new control board.

After nearly a month without a working washer, the control board was replaced on April 14, 2026. I’m hopeful the issue is now resolved, but only time will tell. As a long-time Samsung customer, this experience has been extremely disappointing. Based on this situation, I would not recommend purchasing a Samsung washer. In hindsight, I wish I had spent a bit more for a Maytag instead.

This isn’t customer service—it’s a cash grab. Samsung has made it abundantly clear that they don’t stand behind their products, their customers, or their brand. The quality is abysmal, the durability is nonexistent, and the support is even worse. I cannot stress this enough: DO NOT buy this product. If you absolutely must, you’d better purchase an extended warranty because you WILL need it. This machine has been nothing but a frustrating, expensive, time‑draining nightmare from day one.

So if you have pets, or like to cook, or have family members with dirty, greasy, sweaty clothes which results in the need for hot water, you will have to select “whites” even if they are not white. They also have temperature settings for cycles so it appears that you can bypass that cold water and increase the temperature settings to warm, or even hot. But that option is just for looks and to make you feel like you are in control of your washer. You aren’t. Those settings don’t work because remember, Samsung has decided no hot water for you in order to reduce your power consumption (page 44 of the manual). Also, the deep fill option truly means deep fill.

There is no in between, and this is a very large barrel. If you have a small load that you would like to be covered in water, your only option is to fill the entire barrel with 37 gallons of water. And that actually is not economical nor environmentally friendly as you will also need more detergent for those 37 gallons. It would have been much better for them to include the option of deep soak for small, medium, and large loads. They do have a presoak option, but I don’t want to presoak my clothes. I just want a regular normal wash cycle where I can select the amount of water, and the desired water temperature. Two simple things that our washing machine inventors of old had already figured out. Why do we have to reinvent the wheel?