Samsung Washers

I bought a top loading Samsung washing machine (model WA50B5100AV) from Home Depot 4 months ago and have had nothing but problems. The first month, I received notification of a recall on the electronics that could cause a fire if not updated. I received the product to update without a problem and went through the process. The second month, I noticed a crack in the agitator. After a week, a repairman came without the correct part and said that he could not fix it due to physical damage was not covered under the warranty. I then spoke with Samsung and told them that I did not cause the damage but they would not cover it. After 4 months, no one has repaired this even though I have called them twice.

We purchased a Samsung top load washer due to the available features. After 4 short years we noticed bubbles in the enamel around the top of lid closure and detergent dispenser, very soon after rust was dropping in every load of clothes. Occasionally we noticed a moldy smell, tried all the usual antidotes to curb the smells, finally took the washer completely apart for a cleaning and mold was everywhere! Samsung uses cheap pot metal for the bottom of the drum in which divots are created where water sits and mold grows. Contacted Samsung, our only option is to hire a technician to come replace any parts, all on our dime. Unacceptable in our opinion.

Lasted 14 months. Actually broke during warranty but waited to fix. Really bad product in all respects yet I like their phones and tablets. Sc code came on after just six months. I say buyer beware before buying washing machine from them.

Updated on 3/22/2023: We kept getting 4C error code on washing machine. Did ALL the recommendations to fix the problem that Samsung posts - none worked. Called the Helpline and they were useless! Decided to pay $60 for a new water pressure sensor and, Voila!!, that fixed the problem. Samsung needs to add that as a remedy. Just cleaning filters, checking hoses didn’t work.

Warning... Samsung will NOT warranty their Stacked washer and dryer unit if it is stacked as per their advertisement. The customer is responsible to unstack the unit before they are able to work on the unit. They will not replace a lemon unit without first inspecting the unit, which they cannot do without having the unit unstacked. As a disabled person, it means I have NO warranty on my washer and dryer unit. The unit had broken balancing weights. Bad Springs. Bad Control Board. The door lock is jammed locked. Yet they will NOT provide warranty on the unit. DO NOT BUY samsung.

I bought my Samsung Top load washer in 2019 Along with the matching gas dryer. It now can’t complete a wash cycle without getting unbalanced and the dryer won’t get things all the way dry. What a piece of crap. I wish I could go back to the eighties and buy a Maytag, best washer I Ever had.

We unfortunately purchased a Samsung front loader washer from Lowe's late December 2021 and within the 1st month a noise coming from the drum at high speed. A tech came out under warranty and found a missing screw from a support strap, so much for quality control. Fast forward 1 year and a counterweight cracked loose from the plastic tub assembly and dented front of washer. The technician said that no parts from Samsung are even available for repair. Samsung is claiming that my warranty is out by 1 month even though there is record of past warranty issue. The machine is a lemon and their customer service ran me around for 3 weeks before coming to a no compensation statement in regards to the machine. I know that the labor and parts to repair would out cost the price of the machine.

We purchased this washer from Costco. It is the most expensive Samsung top loader they have. It is large capacity. Our clothes come out dirty with the stains still on them after washing. I've used every laundry products and brands (pods, liquid, dry), tried multiple stain removers, different temperatures, changed the sizes of the loads, used deep fill cycles to get more water, and had a repair guy out 3 times.

I've owned my Samsung washer for 3 months. It started spontaneously cracking on the top. This should clearly fall under the warranty, however the customer service/support department deemed it "physical damage" and will not cover it. My new washer is literally crumbling on top and Samsung will not stand by their product.

Samsung uses an automated detergent and softener. It does not release enough to clean even lightly dirty clothes. Samsung requires less than 1/2 the tub full of clothes. Because the smaller load is required to work, you have to run 2 times to get the same number of clothes clean. Because the water level NEVER reaches half way, there is not enough water or detergent to truly get clothes clean. Only because less than half the washer volume can be use is Samsung able to get any kind of energy or environmental usage. Regardless of the fact you have to run 2 loads for the same number of clothes. Why offer a larger tub if you can't use it? Why such a tiny limit on detergent and softener and not allow the user to even use what the detergent manufacture says to use?