Samsung Washers

Very disappointed at Samsung’s customer service. We bought a washer and dryer directly from their site. They forgot the piece to stack it when delivering and NEVER came back to install it. We have been trying to get them to come for weeks now. You will last a day in the phone only to sometimes get hung up on. Also, they transfer you department to department and NO ONE KNOWS ANYTHING! Is absolutely ridiculous that after spending thousands of dollars there (including a 75” tv) they couldn’t solve the issue. Do not recommend buying directly from the Samsung website.

It was a total waste of money. After 4 years of using it only a couple of times a month light loads, since I live alone, the water is not draining after the full cycle is done! The quality is really not that great. Does not clean clothes properly and now because it's out of warranty I have to spend who knows how much to repair it. So I have to think about purchasing another washer after such a short amount of time! I am really disappointed.

We purchased this washer in 2014. It became very noticeable in 2018 that it was beginning to rust around the area where you placed the Clorox. Also, I noticed at the edge of the top of the washer, it too was beginning to show signs of rusting. This was very frustrating because it was only about 4 years old. I started 2019, early 2020, I contacted Samsung and they informed me that my warranty was out and they had a recall. They would have to come out to repair the recalled part and then they could address the problems with the washer. I never heard from them. I called back, but to no avail, it was hard to reach a person.

I purchased a SAMSUNG Front loading washing machine for $1223 on May 23, 2022 through Home Depot. The washer looks great but does not work, spinning machine is hitting front door hard, Samsung will not help me. Washer is defective, Samsung saying they will call me back in 1-2 days, I've been awaiting without a call back so I them back for them to tell me the same thing. I paid $1223 for a new washer but They delivered me a broken washer without a refund nor replacement.

I bought a set of Samsung washer and dryer about three months ago. While my washer is ok it’s the dryer that has issues. I can’t use it on any cycle except ”timed dry” otherwise it shuts off within five minutes. And one day it wouldn’t turn on at all.

I purchased a Samsung washer that began to have issues right away with it. The washer would start to leak water out of the front creases and the front load door even after securing tightly. My washer is a little over a year old. I called on my last day of warranty for service. Samsung support of course does not follow up. No return calls and allows my warranty to run out that day purposely. In the same day they cancelled my service call telling me my warranty was out. I contact Samsung support and all you get are people that are put sourced to answer these calls that you cannot understand what they are saying to you. I finally get someone in management and he becomes rude in speaking with me tells me it’s my responsibility to take care of the washer since it’s out of warranty. Mind you they discontinued the brand washing machine so therefore the parts are hard to get.

We purchased a Samsung smart washer and dryer set from home depot (which by the way was the greatest!!!). On the other hand dealing with samsung has not been, we did not even have our washer and dryer set 30 days and the washer stopped working. So immediately we contacted home depot but because it was still under warranty through samsung we had to deal with them! This is where the nightmare begins... Oct. 2021 was the 1st phone call to samsung, they sent a repair tech to look at the washer; tech arrived 2 weeks later and tells us there is not a fix for it. They are still waiting on parts that are on back order for months now.

I purchased a Samsung Washer/Dryer combo in November 2021. Manufacture date is February 2021. Washer and dryer both have had issues. Spent a lot of money on these products. So disappointed and repair reps absolutely rude and condescending.. Never again. Hate this product. Complete junk.

Samsung Washing Machine is just a little over 2 years old and there is a drainage code of SC that is coming up. We were told it cannot be repaired. I would never recommend a Samsung product to anyone. Not knowing this we bought a Samsung Dryer a few months ago and are not very happy with it either. Stay away from Samsung Appliances.

We have a washing matching that is less than two years old. A huge concrete piece broke out of the bottom. The repair technician said Samsung should make it right. They refused. This is a manufacturer's defect. Concrete just doesn’t break.