Samsung Washers

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

Our washer worked great for almost a year. Then, while my wife and I were at work, a loud alarm went off on my phone. I received message that my main water was shut off and a leak sensor was triggered. It turns out the filter drain was leaking. We have replaced the drain plug and seal, but it still leaks. This is the third Samsung product that we loved when we saw. Liked the features and how it worked and then... Something small throws a damper on the mood. Our Samsung microwave just died too.

We finally got an energy efficient washer. We weren’t used to no agitator but googled the difference. The newer washers push water through the clothes vs the old way of pushing the clothes through the water. It fills with only a fraction of water estimated by the weight of the articles. That scared us at first as it didn’t seem to add enough water to possibly wash clothes and get them clean. After more researching and doing loads of laundry. This Samsung has gotten the clothes much cleaner. I don’t like how it takes longer to wash clothes with these machines but it is what it is. The machine is very quiet vs our old ones. We no longer have to shut our laundry room door. We forget it’s even going until it plays a song when done.

Constantly goes off balance and washer needs to be stopped to readjust load even after serviceman balances it. Easy to use but paint is easily scratched if laundry basket is set on top and removed without lifting straight up so any other kind of contact would probably take paint right off. Getting correct amount of liquid detergent for load is difficult to eyeball. Disappointed in extended warranty, company does not send a reminder and only warranty to purchase is 5 year for $500, I'll just put $100 away each year since the washer is only a 400-500 value, depending upon where you buy it. The machine works well after 3 years now and the only real issue I have is that it doesn't stay in balance. Would I buy it again, yes, if it extends past a 10-15 year mark like my previous washers have. My Kenmore lasted for over 20 years so I'm hoping I will hit that mark with my Samsung.

This wash machine has a wide variety of settings for washing. The bedding and waterproof items setting is very helpful. Without the center cylinder things like this can tangle, but not so in this setting. The spin cycle does a great job. Much less dryer time is needed. The water jet inside the washer is super handy to touch up items with a stain before the load. I wondered if I would use the deep fill water option since my old machine used a lot more water. But I have not felt the need to use it yet, this washer gets clothes nice and clean without all the extra water. I love that it reminds me when it is time to clean the machine. The self clean cycle is great. You will enjoy the little chime that goes off when the load is done. Highly recommend this washer!

Worst washer ever, does not get clothing clean. When cycle is done the laundry still has unpleasant odor. When I take clothing out some parts are not even wet. Water level is way too low, does not even cover the laundry. Agitation cycle is useless partially due to low water level. I bought the washer/dryer set. The dryer works well. I bought the washer because of the large tub, not worth it! I would not buy another Samsung washer.

Samsung washers are manufactured with poor quality materials and have a short warranty (1 year). My Samsung washer lasted about 14 months before problems. Parts come from China and needed to be back ordered....with current situation (Covid-19) it was uncertain when (if ever) parts would be available. My recommendation, stay away from Samsung washers and dryers. I have had problems with both...with the problems beginning within a few months of the end of the 1 year warranty.

Our Samsung Top Load Energy Efficient washing machine after 2 years is needing new sensors. The sensors start at $150 and up for each sensor. This washer wasn’t cheap and you would think it would last longer than 2 years!!

We have a Samsung and got the extended 5yr warranty. I had to call 2 different #'s to find out there was a recall. They wanted to do the recall before fixing our washer, but their repair people are busy so it was going to be 2 weeks wait. Needless to say yesterday me and my husband noticed a musty odor in our laundry room. He pulled out the washer and you could see where it was steadily leaking from the top causing black mold all over our walls. We called them and again are put off. We may have to call our homeowners insurance and file a lawsuit.

We bought this Samsung washing machine 18 months ago from Lowe's. It worked great in the beginning and has completely stopped working after 18 months. When you spend this kind of money on an appliance it should last for a decade. Lowe's and Samsung said it's not under warranty. We are paying someone to come out and look at it. Samsung and Lowe's you should be ashamed for letting a customer spend $1000 on an appliance, it breaking and telling them "oh well" there is only a 1 year warranty.