Samsung Washers

The lettering on my Samsung washer disappeared after year 2. I called the company in year 1 because it was fading and I couldn't understand why. I called the company to ask about the ink and they said no one ever complained about it. Interestingly, the representative said that the same thing happened to her and she wrote in the words!! You need the control panel lettering to operate machine and the quality of the ink was poor. They refused to replace and wanted me to pay almost 400 dollars to replace whole panel. Nonsense. I will never buy from them again.

Purchased Jan 23. Machine does not balance loads even after you rearrange. Gave error code 9c8 so I called Samsung which put me in touch with repair shop. Waited 9 days only for repairman to cancel car broke down. Now I have to wait another 10 days to get it fixed. I would not recommend this machine to anyone. Water level not enough to clean clothes or sheets. Constantly unbalanced. This was a thousand dollar machine that needed repaired in 6 months.

Brought washer and dryer set 2019 brand new from Home Depot and it’s rusted with a hole. DO NOT BUY spent $1700 this is the second time I had a bad experience with Samsung brought a refrigerator some years ago and had trouble getting a hinge. I lost moving another $1200 down the drain.

I bought a Samsung top loading washing machine from Home Depot not quite 6 weeks ago. Each time I wash a load, an error code pops up, it starts making a racket like it’s about to completely break down, and the washing machine has to be reset on a different wash cycle. Even then, I have to keep an eye on it in case it glitches again. I’ve gone in several times thinking it was finished washing only to find it blinking and carrying on—completely stuck. It doesn’t matter what the load size or which cycle you set it on.

In May 2019, we purchased a Samsung washing machine (model # WA50R5400AV/US), which unfortunately broke down after three years of use in our Maryland house. Despite multiple attempts to reach out to Samsung for repair, they initially avoided responsibility. After filing BBB complaints, they agreed to cover the repair and labor costs. However, a customer service error led to a repair ticket being opened for a Florida address instead of our Maryland residence. Numerous calls and emails to rectify the situation went unanswered, causing three months of inconvenience, financial strain, and stress. Our tenants were left without a washing machine, and we incurred expenses for laundry services and the replacement of the machine.

Like many of the other purchasers of a Samsung washer, I'm very disappointed. The machine cost $1000 and was in service at a summer house for just 2.5 seasons before it started having balance problems with the spin cycle. I wasted 1.5 hours on the phone with a CS rep., and although she tried to be helpful, Samsung was offering no satisfaction. The machine is junk. In the future I will avoid purchasing any product from Samsung for fear of being swindled again.

This washer balancer is made out of plastic fill white cement. This is nonsense to be out of a company like Samsung and the replacement part is price over 125 dollars plus labor. Do not buy this washer. You will be ending replacing parts every year. Samsung should replace this parts fill white cement to something professional. This is not a toy to place cheap parts. I will not buy any Samsung product Again. Thank you.

We purchased our Samsung washer, front load model WF45T6000AW in January 2022. After not even 2 years of service (today is August 23, 2023) the machine is suffering severe balancing issues and the internal drum bounces around so much it's actually banged up the top piece of sheet metal of the machine. It's still useable, but very loud and I'm certain will not last another few months without some major repair. I am going to attempt to repair myself, as we cannot afford replacement or service of this $700 machine. This is seriously disappointing; our last front load was a Maytag that lasted us 13 years of very hard use before it needing any service at all.

Samsung washer is not so smart. Only after 2 years 2 people using it appears to have stopped working on the spin cycle. After reading several other reviews apparently, Samsung won’t fix it. We paid over $600 and can not afford to fix or buy new. I won’t buy Samsung products again.

Purchased Samsung WA50R5400AV new from Lowe's. Just over 3 years of light use, there are only 2 of us living in our house, the machine became unusable due consistent and constant out of balance issues. The machine goes into a perpetual state of out of balance, regardless of load size and/or type of laundry, it then refills with water, increases the rinse/spin cycle time and repeats the rinse/spin cycle over and over again until human intervention is required to stop it. Upon extensive research this is a known issues with many dozens and dozens of homeowner reports of the same issues. Several authorized appliance repair companies have also stated that Samsung is aware of the chronic issue with these so called "High Efficiency" machines. Samsung support is useless, Samsung Customer service refuses to assist.