Samsung Washers

Yesterday, on June 18th, 2019, I used the washer machine and the machine’s error code appeared while I was away from home. My boyfriend’s roommate messages us the error code dc. I noticed that the machine kept adding more water and additional time to extend the cycle’s interval and the loads would be really wet. So I called Samsung direct line 1-800-726-7864 and I was able to connect with the repair company called Tekniton. Teknition told me that the warranty for the recall of the machine was expired and I asked about extending it and not paying for inspection, labor, and parts.

Cleaning the gasket around the door is a real pain especially when you have a dog. The washer always smells no matter how often I clean it, I will never buy a front loader again. I heard that other people have the same problem with front loading washers of other brands. One thing I do love about this washer is the big capacity tub for large loads, I washed 2 sets of king sheets together and they came out perfect.

My washer does a great job of cleaning all items it washes. Uses very little water. The machine weighs the load and uses the appropriate amount of water needed to get the job done. There is no rinse and hold cycle, which I really miss. To soak items, I have to let the machine run for a while so water amount can build up, then stop the machine for a while to soak the items. Inconvenient but effective.

I'm on my second set of Samsung's W&D. The first washer was recalled due to exploding top. I used a generous rebate to purchase the replacement. While I didn't have any issues with the first one, I decided to not take any chances; it performed admirably. The replacement is just as good, however, there are times when the load (heavy) becomes unbalanced, requiring a re-shuffle of the contents. The dryer was purchased to match the new washer. It is way more advanced than the first, e.g., steam capable; mixed-load drying, plus. I'm into my third year with this combo; so far so good.

This is by a long shot the best washer/dryer I have ever bought. It is very well thought out and for example I purchased a GE washer/dryer about 3 years ago, and started having problems right away with fungal growth around the agitator about 1 month after I bought it. GE denied there was a design flaw in their washer dryer combo and never fixed the combo machine. My laundry room always smelled like rotten eggs and my clothing looked grungy. I had to bring my clothes to the laundromat to get them clean. This machine is a hard working joy (the Samsung) compared to the GE. I was so ashamed and disgusted with the GE.

TLDR: My Samsung washing machine dryer got broken after 2 years. I paid for the repairs, Samsung technicians botched the job, now Samsung Support wants me to pay again. And don't bother checking Samsung's website for reviews, they won't post bad ones. Let me start by saying this Samsung washing machine is only 2 years old. I run the eco tub clean every 1-2 weeks, and fill it with clothes only up to half the tub max. It was last month when it started that our Samsung washing machine makes scraping noises during the spin cycle. It doesn't dry the clothes properly, either. But what prompted me to call Samsung appliances support is the burnt smell from our washing machine. It was so strong that I could smell it from the kitchen outside the laundry room.

I have a three year old set. At year 2 the mother board crashed. The parts and labor was over $300. At year 2.5 the hall sensor went out (per the error code). I replaced that and parts and labor was $100. At year 3 the water inlet valve went out. Parts and labor is going to be $175. The washer also has severe rust around all of the detergent fill areas some of which has eaten all the way through. Instead of pouring more money down the drain on this obvious lemon I am going to replace it. I found out it was recalled and Samsung offered me a $9 rebate to replace it. I am so mad I want to ship the washer to Korea and book a flight so I can hand deliver it to their corporate lobby!

I have had my Samsung washing machine for 2 years. I have had it repaired in my home four times for the exact same reason. Now it is gone out again for 5th time. I've called Samsung and they say I have to pay for their washing machine's problem even though this washing machine and the part that keeps malfunctioning is on a recall. This company really sucks. I wished I would have bought of Whirlpool.

I had a very very bad experience with customer service of this company to fix my new washing machine. 4 times they sent a technician to fix my new washer and finally he said, "It’s manufacturing problem and you need to contact Samsung customer service to replace it" or compensate me. But, unfortunately it’s the worst customer service ever I have seen in my life. They refused and want to send a new technician to try again. It’s 2 months now and they still trying to fix it. Liars and deceptive people.

DO NOT BUY SAMSUNG. I wonder when government will put a stop to allow import of faulty products, that is proven over the years. My washer is 3 yrs old. I start getting the error 4E. Called technician and he said will cost me USD 600.00 and also he cannot guarantee that will not break within 1 year. Unfortunately, I will have to buy another washer when I will be able to find the funds, but I find unacceptable that some authority is not able to forbid selling this product. I work for my money, and is not fair to be ripped off like in wild, wild west.