Samsung Washers Reviews

Bought a Samsung Washer last October from Lowe's, Model #WA45H7000. This is my 3rd washer in 10 years and I did my homework and researched online and even checked with the Consumers Report (which by the way was rated #1 by them). Well suffice to say a year later and this washer keeps giving me a 4E error message non-stop and I have done everything in the manual and checked online and I still keep getting an error message.

After reading the numerous negatives about Samsung washers, and televisions, it is clearly an evident that they've intentionally selling this poor quality stuff and faulty products. Please write Costco, Sam's Club, Lowe's, Home Depot and demand they stop selling Samsung appliances and electronics. I bought my Samsung WA422 washer from Home depot on December 28, 2012. Regardless of small or medium load, I will constantly getting an error message DC code. This is a design problem and clearly showed Samsung is well aware of DC code (unbalance). I bought my Samsung UN55 television from Costco on August 2011. It went completely died. Only red power light is blinking red.

Bought a washer and dryer set from Lowes in July 2014. Started having problems with washer in August of this year. Detergent tray started holding water and dripping into drum, then it froze up with a code which turned out to be problem with motherboard. Called them and of course it was 1 month out of warranty. They sent out a repairman at the tune of $180.00. He said I needed a new detergent drawer and the computer board. But what I found strange was when he told me that, they know they have a problem with these parts but will not issue a recall! They installed the computer board and the new drawer, the board is still working fine but the new drawer does the same thing! Never buy another one.

This washer does not clean anything. Period. There is very little water, no agitator, nothing to clean our clothes. There should be a recall on all of the agitatorless washers. I see there is a lot of complaints on these washers. When will something be done about them? Oh by the way it is only 5 months old and already a piece of garbage. Never buy an agitatorless washer or you will feel the pain also.

This newer machine, Model # WF3655BTBGWR-A2, with serial number starting with 804271 CAME WITH A DEFECTIVE CONTROL PANEL, WIRING HARNESS AND MOTOR. All these items were under recall for serial number #799999 and below but these defective machines must have gone out without being repaired. Sears technician came to home, explained situation and I had to fight with Samsung to get parts and labor covered. Over 3 weeks now and Samsung has not scheduled the proper repairs. Very disappointed, many many frustrating phone calls to Samsung. Will NEVER purchase any Samsung product again.

I purchased an Energy Efficient washer WA48H7400AW in June 2015. The result - the clothes are coming out unclean (and smell, look and feel unwashed) and my water usage has increased 20%! My guess is that the soap does not get into the tub. During four washes I've paused the machine and tested the water. It had no soap in it. Samsung says since I'm using the correct type of soap it must not be a mechanical problem!!! Does that make sense to anyone?

I've had my Samsung model: WF219ANB/XAA for 5 yrs. My first problem was the dirty rag smell. Apparently this is a common problem. After using the correct amount of detergent and running the sanitize cycle with bleach once in a while, it's not as much of a problem. However, after cleaning the filter as told once every 3 months, I notice unused grains of detergent. Funny because I generally use liquid.

From the first day we received the washing machine it would not balance. We adjusted the feet and balanced it as the instructions told us too, still didn't work. Bought pads online that promised to keep it from "walking". Still didn't work. At this point I now had a dent in the dryer that was next to it and a huge dent on the washing machine because it kept moving all over the place. I could not return it because of the dent. They said that I had used it incorrectly which damaged it and that is why it was not working. I paid to have a professional come take a look at it but he told me that this is a common problem, and basically I had wasted my money. In fairness, as long as I time it and I stop the wash at 10 min left it is fine... of course that means nothing is ever finished washing.

Purchased new in May. Washer ran with no error codes. Clothes were not coming out as clean as I would expect for a brand new washer. Everything APPEARED to run fine as far as I could tell. Had maintenance man come out to review. Determined that the motherboard needed replaced. Agitator was not running the full time and not balancing clothes out properly. Very upset that I cannot return this product as it's over my 30 days. I only do laundry about 4 times a month which would not allow me to determine any issues. I would have never guessed that it was running incorrectly, just thought it was not a well created product. Glad that the product will be fixed, however it should not need fixed! It's BRAND NEW!

My husband purchased a Samsung dishwasher 1 year ago. And he paid an outrageous amount for it thinking it would be top of the line. Needless to say it stinks. It says on it 5 year warranty, which means nothing. We found that out, My husband purchased a 1 year extended warranty thinking that we would be extra coverage. Well let's face it didn't work in my favor. I've called the number on the machine for a service rep ever since I have owned it. They keep telling me the filter, the this, the that. I ask for a service guy and they tell me "what's the code well you don't need a service man out for that blah blah". Finally it completely stopped; a service guy was finally called to help.

Purchased this WA400PJHDWR washer July 2012. Within the first year chips of rust were entering the tub, coming from around the bleach dispenser cup. Feb. 2015 had a flood because of the pump assembly. Sept. 2015 get a code that the washer will not drain. Now finding out that Samsung has a "converter kit" to fix the problem! This is an appliance that should go well over 5 years without any problems.

We bought the washing machine (WF42H5000AW/A2) last year around November. We started having issues with the clothes smelling like mold. Normally when you'd wash your clothes they should smell clean coming out. Not in our case. Samsung does not take responsibility for the faulty product. They put the responsibility back on the consumer to do a 4 hours wash cycle to get rid of the stagnant water in the machine.

Bought the front load washer WF457AR in Sept 2013. The computer board went out 1 month past the 12 month warranty. They want $850 to replace the board. That's what we paid for the washer on sale. Interesting that Samsung went back to the hand dial design. Think they knew they had a problem??? Absolutely will never buy a Samsung appliance again.

Hi all, I just wanted to warn everyone, do not purchase the top loader by Samsung. It was the worst purchase of my life. It does not clean clothes, not even when you are a woman alone and your clothes are not really dirty, they come out with lines on them, looking worst than when they went it. Time saver. 46 min to wash a small load... Really... And the water level was horrible. When I called about how disappointed I was and said what with the quart of water for a load of wash, apparently that all the water we need to wash clothes. I would throw it in the garbage if I could, but I don't have the money to buy a new one. Buyers do NOT BUY THIS ONE... When I called Samsung, they basically didn't care. Buyer beware.

When purchasing a new home 2 years ago I had to buy all new appliances. Wish I had done some research first. I bought a Samsung washer, dryer, above range microwave, oven, fridge and dishwasher. Well not even quite two years into things each appliances but one has problems. Dishwasher is not even usable. Stuck on delicate, doesn't finish cycle, doesn't clean properly and doesn't dry dishes. Microwave had the handle break off. Oven's self-clean does a very poor job of cleaning. Fridge has had trouble from day one--rattling, squeaking, and door shelves can't hold any weight without unsnapping (I have to have them taped up). Washer doesn't drink soap dispenser properly, fills with water but won't drain. I would never, ever buy a Samsung appliance again. Looks like before long I will need to replace all my appliances, who would have thought. All around terrible products!

Asians love corny electronic music. In Asia it's in the subways, it's in the elevators, it assaults your ears everywhere you go. And now they bringing it into my house with these appliances. The dryer plays Mozart. Not just a few notes, it goes on and on and on to nag you that your cycle is done or that you have the dryer door open as you stand there to hang damp clothes from the dryer. Samsung has ruined Mozart. The washer makes too many prolonged nagging noises too.

Purchased top loader washer 2 months ago. Started having issue with cycle not ending, had 3 techs out replaced lots of parts no fix... Asked to speak with someone higher they promised me if they could not fix when the fourth tech comes out they would replace. 4th tech came out and said that's how the machines run and that he doesn't know why the other 3 techs replaced all those parts. Now 6 months later the dryer has a rattle and just got off phone, they giving me the run around saying thing I went thru before. Do not might Samsung washer and dryer, go with LG, much much better product and customer service.

I bought my top loader Samsung washer in October 2013. First repair I had was October 2014 where the bowl actually came apart. And now, the month of Sept 2015 it will not spin. And actually it really has never gotten the clothes clean. Once I put one jacket in the washer and when it was finished I pulled it out and one sleeve was not even wet. Spent 1000 purchase and then 500 repair and now, no telling!!!

My wife and I bought all of our appliances from Samsung at Lowe's. We were happy until our washer broke down three times.. First the control panel then the washer transmission and at the same time the washer motor. The down time was unbelievable. It took the first time about three weeks to get a part. This last time the part gave out as a recall without a written notice that the part would cause the washer to leak and empty the entire floor with water thus ruined our laundry floor.

I bought this front load Samsung washer, Oct. 2011. When it was 6 months old the water pump had to be replaced. When it was 18 months old belt had to be changed. Now it's not four years old and was told yesterday to buy a new one because it would cost more to repair it.

We had buy our second Samsung washer a month ago. The first one the bearing went, repairman said it would cost more to repair than fix. We shopped, decided to try another Samsung washer, keep matching pair dry still good. First washer lasted just 4 years. What a stupid mistake on our part. The new just 2 months old flooded our downstairs of our home. Called Home Depot, no help. Call Samsung we were told we did could hardly understand the Samsung rep on phone we have to wait over a week for repair man. Please do not buy anything Samsung. It is junk, I never will again.

Repeated problems with machine locking up mid cycle, water would not shut off during rinse spin cycle. Purchased the set at Lowe's. The repair company they suggest does not service Samsung due to hard to get parts (set is less than 5 years old). No company within 50 miles will service these things!

My husband and I recently purchased the new Samsung energy efficient top load washer and dryer set from Sears. I really thought they'd be great with all the commercials about them and the new energy efficient logo. What a great disappointment! First, I noticed when I washed my bedding it took 56 minutes and when I took it out of the washer it had dry spots on it where it wasn't washed. I ran it through again using the heavy and bedding settings as before this taking another 56 minutes. After that it took me two drying cycles of 56 minutes. I thought what the heck, I am using twice the amount of energy and they do not even smell clean.

I bought a Samsung front load washer Model WF350AN from Lowe's in 2010. It cost $674.00 and that was with a 10% discount. In 2014 it had to have the complete drum replaced. Luckily I had the extended warranty because the repair would have cost us $$719.21. Now a year later and the detergent door keeps leaving water behind and that was alright because it was still working. Now a couple of months later and another problem. This time the machine won't drain properly. Extended warranty is expired. If I can't figure out how to fix this with the help of Youtube then I won't fix this piece of garbage. I do know that I will NEVER buy a Samsung product ever again.

We purchased the top loader washer (WA456) in February 2013. It is now September 2015. I have the same issue as another complaint on here. The washer will not spin. When I put it on the spin cycle it will start to violently spin at 9 mins, stop, reset itself to 17 mins, fill with water, and repeat. It will continue to run until I turn it off. We have spent over $700.00 for this machine and have only had it for 2 1/2 years. The warranty apparently expired and had a hard time finding a reputable repairman to service Samsung machines. Sears came out and is dumbfounded on how to fix it. Left and ordered parts, now I am waiting for them to come back... very doubtful it will be fixed. Will never buy Samsung again.

At 2:30 p.m. this afternoon I put a load of clothes in the top loading Samsung washing machine. There were about four pair of jeans, a towel, some shirts, and a few other small things. It is now 5:58 p.m. and I just started the machine again after it went "dc" on me due to an unbalanced load. The machine added 15 minutes to the time! Every time I manually redistribute the load, the machine fills with water again and distributes everything again, going back to imbalance. I have done this approximately 15 times and the machine is apparently not capable of spinning a load of clothes, it seems. The problem is in the design. The old way was not broke, but Samsung fixed it anyway.

Bought April 23, 2010. Price Front Load Washer $1099. M#WF409ANR\XAA. The washing machine was only used for me and my husband and both of us are retired, so there was never huge loads run in this washer. In a five year, four month period this is the problems that have occurred with this machine. August 3, 2010 - Machine moving and severe vibrating when in spin cycle. Service person from appliance repair company talked to Samsung about this problem and was advised this was due to too small load of towels have big capacity machine. Husband and I were told that this was would be the normal vibration for this size of load.

We bought our washer 07-07-2014. It is 14 months old and we keep getting a UE error (unbalanced load) even when testing with one towel in it. Samsung knew there was a problem with this and other models because they released a service bulletin ASC20150605001 in June 2015. The bulletin clearly states that the fix is to replace the damper rods with a new style that are a different length. Clearly the existing rods are faulty/inadequate. The bulletin lists WA400, WA422, WA456, WA45H7000, and WA45H7200 models - "All production through Jan 2015."

We purchased a Samsung washing machine Model #WA4900PJHDWR a little over 2 yrs. ago 4/22/13 from hhgregg. Our salesperson swore it was top of the line and we would love the large drum with no agitator. It worked great up until 2 months ago. All of a sudden we started getting a DC error code. We haven't changed a thing - still use the same soap, same side load of clothes. The washer will count down to 17 minutes, start shaking violently, sometimes it bumps the time back up or just stops saying the load is unbalanced. Our water bill went from $100 a month to $261 because of it continuously recycling. We had a repairman come out. Since we did not purchase an extended warranty the repair service charge alone was $79 just to come out from hhgregg. Two other companies charged $62 for the service call and then $15 for every 1 minutes after.

We purchased a Samsung Front Loading Non-Washer, Model #WF328AAW/XAA. It is total trash! The spider bracket disintegrated and clogged and damaged the pump, bearings and housing. The pieces look like chalk. It is so cheaply made. Why would Samsung select a material responsible for supporting the barrel (major component) that would be damaged when in contact with water? Can we assume they planned, designed, manufactured and sold inferior quality appliances to make profits on the repair and premature replacement of their washers? After reading the numerous negatives about their washers and dryers it is evident they are intentionally selling this poor quality stuff and should be sued. Please write Costco, Sam's Club, Lowe's, Home Depot and demand they stop selling Samsung appliances.

I bought this washer in 2012 - made mistake, didn't read the complaints. Had problem with not rinse. They know from day one that it doesn't properly but they keep put on the market. Stay away - poor customer service. Also tell Lowe's stop selling their product.

I called Samsung to advise that my washing machine was not locking and that I could not wash clothes. They advised as it was past warranty, that I would need to follow up with a local service agent. They provided me with the contact information for a local service agent. A service agent attended my residence and advised that the locking mechanism was broken and needed to be replaced. I noted the mechanism is plastic and checking online, I see that the damaged locking mechanism is not uncommon with this washing machine.

I bought my WF5000 4.2 cu. ft. Front Load Washer (White) in June 2014. I started having problems with it in November. Basically the bleach and water stay in the depressors so your color clothes will get messed up with bleach from the last load. The washer itself will stink no matter how many time you run the Self Cleaning cycle, use vinegar, lemon juice or anything. It will make your clothes always smell nasty like they needed to be washed. I am really suggesting you DO NOT buy this washer. Go with a top loading washer instead. You'll be glad you did.

I purchase a Samsung Washer & Dryer in the beginning of 2015. I have had to call for service three times for problems that I have been having. This makes no sense to me because this equipment cost me a lot of money that I am still paying on, and I feel like I am not getting what I am paying for. I would not recommend these products to anyone because the quality is not good at all.

My machine started making extremely loud noise. Checked filter found blackish gray metal in it. Called Lowe's - was informed to call Samsung. Samsung was no help, my warranty had expired. They told me to call my area repairman. His number had been disconnected. Went to his place of business, not there. Called Samsung back. Repairman called, came to house, stated didn't know what metal was. But got machine to run. I came home tried to wash. Same thing, more metal coming out. Louder sound, also some rubber this time. I called their repairman back, no answer, left message. Never returned call. Went to Lowe's - was told problem spider around tub breaking off, would need new drum.

My parents purchased a Samsung washer and dryer for me while I was in the hospital. They assured me they did lots of research and purchased an extended warranty. From the onset the washer will NOT finish the spin clothes cycle, giving an error message. It continually restarts during the spin cycle. It's dinging and restarting all day or all night long! Talk about NOT energy efficient. I Hate this washer. It was the biggest waste of money and now takes so much time to run a load. I'm constantly putting it on the spin cycle. It doesn't matter if I have one sheet or 4, one towel or four... you get the picture. It stops during the spin cycle and restarts itself repeatedly. It has a mind of its own. I'm ready for an old-fashioned wringer. It takes so much time wringing out soaking wet clothes, etc.

Wash machine was 2.5 years old. Drain pump housing broke apart, not at the bolts but simple, the outside casing of the pump broke allowing water to spill out onto floor. Wires snapped which in turn burnt out the main control panel, extended warranty not purchased. Sears would not back product and indicated that Samsung would assume not responsibility. Repairman had never seen this issue before. Replacement kit was a retrofit kit which allowed the pump to be fastened to the main frame and not directly under the tub. Repair person from Sears was very patient and professional and did his best. Cost was $660.00 for a machine that originally cost $700.00. Reading online, this is a common problem with this machine and one complaint listed that there was a bulletin, ASC20130509001 from Samsung referencing this problem. I will look into this further.

Exactly 3 years and 5 days ago, Gail and I, bought a Samsung Top Load Washer and front load Dryer pair. The Sears Roebuck salesperson touted this pair to be better than their comparable Kenmore product which we had originally wanted to purchase. When all was said and done, we spent $1421.74 for the Samsung pair. We contacted Sears each time it had a problem but because we had not purchased an Extended Warranty Contract we were told we would have to pay. The product never worked properly but we were able to set and reset it to almost work properly. The machine will not drain properly, will not complete a spin cycle and even with a minimum load, it goes off balance telling us to (dc) distribute clothes. If I take 2/3 the wet load out and redistribute 1/3 the clothes it may or may not spin dry them.

We purchased the top loader washer (WA422) in March 2013. In April 2014 I had to call Samsung and argue with a customer service rep to get the motherboard replaced because I couldn't get the machine to come on and run through a cycle. Samsung kindly issued a one time fix due to the fact that I complained that it was a year old and accused them of not standing by their product.

I purchased my $1000 washer in July of 2013. The thing has a mind of its own. Call to have it repaired and it's not in warranty for the computer. Imagine that I was on the phone from 9 am till noon trying to get a tech from Samsung to come out and fix it. I'm being charged for service call, parts and repair. Never will I buy a Samsung product again. They don't stand behind their products at all. Bad products and customer service to boot. BEWARE (it's junk).

Purchased Samsung washer model WF45H6300AG/A2 and matching dryer, took delivery at end of April 2015. After only 4 months, the washer is broken! It won't SPIN the clothes dry so they remain soaking wet with error code 8E showing which is to call for service. Samsung is aware of this issue and continues to sell the machine. Dealing with customer service, you get passed from person to person, department to department. Then they wanted to sell me an extended warranty! I'm still waiting for a service appointment phone call after 5 days. The guy told me they don't have a repair person in this area and asked me if I knew anyone who could do the repair! So disappointed! Paid a good deal of money for this set and for it to break down after only 4 months is pathetic!

We built our home in 2011. We have a front loader washer and dryer both Samsung product. There are two of us living in the house and I do 3-4 loads a week. For the last 2 months I have been getting a warning message that the drain is not working. I check the drain and there is nothing in the trap. I learned the hard way not to unscrew the drain as it flooded my laundry room. I learned how to use the hose to empty the drain without the mess. I called Metro appliance and a guy came out and couldn't recreate the problem so he said there wasn't anything he could do. 99.00 for nothing. So every 3rd to 4th wash this warning goes off and I have to drain the washer. Of course the warranty is off so I am stuck. I would never buy another Samsung washer.

We have the Samsung electric dryer model DV476. We bought on 12/14/12. It constantly runs even if the power is off so you have to keep the door open or unplug it. It sometimes blows heat and sometimes it just blows cold air so nothing dries. We were offered to buy $300 extended warranty but 3 to 4 weeks before it might be fixed. Today our Samsung washer WF405ATPASU/AA, water came flooding out the bottom during the final spin cycle. It too was purchased in 12/14/12. I will never buy Samsung again. I want t o cancel my extended warranty on my dryer if I could.

Washer always shuts off in middle of washing. Does this like 5 times in a row. Called co. Tells me the balance is off. Machine is level and still continues to do this. This started from day one in my home and they won't remove and replace with new one. Also clothes come out of wash with white stain marks and wrinkled terribly. Worst machine ever!

2011 I did my research and bought the highest rated Top Load HE Washer by Samsung. DC error use to just happen every once in a while, but now all the time. My wife has come down with cancer so she will change her undergarments 3 times in the night. This thing keeps getting DC error and you have to re-layer the clothes in the washer (that's okay for me 5 foot 10 inches but she is 5 foot 8 inches and has trouble reaching the bottom with her waist scars). It would not be so bad if she did not have to do it so often. It's not like you can just re-layer the load and all is okay. The machine starts the rinse cycle all over again (there is no just spin cycle) and again with clothes all messed together again and you get the DC error again and the Rinse Cycle start's all over again.

I purchased a Samsung Washer Model # WF33OAN 3.7 cu ft high efficiency washer in April 2011 from Lowe's. The cost was $710.00. I have a family of 3. Over the years this washer had spinning and draining problems. I was able to fix them myself by stopping & starting the washer over & over again. I always kept the washer clean & dry. I never had any mildew or mold issues. In August of 2015, the drum stopped turning. After researching, I determined that the armature holding the drum, " the spider", was the culprit. The warranty was expired & the replacement parts & service would total over $400. I decided to purchase another washer. This is unacceptable for a highly rated washer. That's why we all went out & purchased it. Now we see that the design is mechanically flawed & has major problems. Thanks Samsung. NOT!!!

October 5/2015 warranty will expire. My wife was washing a small load of her clothing, and went upstairs to the kitchen until she heard a unusual sound in the basement. But she was busy and continue with what she was doing. After a half hour she went down to take the clothes out and found the inside glass was totally in pieces, she phoned me up and I said what in earth was she washing!

The washer froze up 5 times before I finally got someone to fix it and finally it seems to be working, but now the dryer is broken and can't get a repairman to fix it. They all say they are junk and won't come... Not sure what to do as it has 4 year war.

I seem to be having trouble getting Samsung to understand the gist of my complaint. They obviously think I'm not "playing with a full deck," and that I have an imaginary complaint. I know how this product performed when I first brought it home, and I know that that has changed! Seems like I'm getting the old "runaround". Your technicians are not God! Oftentimes technicians don't know what the hell is going on and are afraid to admit their lack of knowledge for fear it might reflect negatively on them.

Washing machine started throwing a DC code, meaning off balance on every load. Tried all the suggestions to fix the issue before calling customer support. They originally offered me an extended warranty to purchase until they realized the code it was throwing, at this point they said "oh no that's a drum issue and we can't offer warranty!" So they are selling faulty products and refusing to make it right!

The person who sold us the washer at Sears was nice and helpful. The machine hasn't really given us any problems. But, I have never had a machine that was too deep for an under 5 foot woman to reach the bottom; so it never occurred to me to check that. I just think maybe there should be some warning that this machine is deeper than average. I have to use a wooden back scratcher to pull some items up the side of the tub to be able to reach them and take them out of the machine. I'm 73 and have had lots of washing machines and have never had this problem so didn't think to reach inside.

labor on my THREE YEAR OLD washer!! We paid the $89 diagnostic fee and told him we would call Samsung, surely this would be considered a defect.

I bought both washer and dryer at the same time, bought August 15, 2013. The sensor board went out on it on its two-year anniversary. Samsung refused to warranty it, which it is to be warrantied for two years. I will never buy another Samsung product not because it didn't hold up, because the way Samsung handled themselves.

I purchased a Samsung front-load washer model #wf328aaw on 5/26/09. Approximately 3 years later could not get drain to pump out water. Replaced drain pump at my cost and unplugged hose that comes from drum that goes to drain pump was full of hard material. A few days later same issue with not pumping water. Called from repair and the issue was the spider assembly on the drum was falling apart plugging up the drain line to the pump. Seeing it was still under warranty it was replaced but I still had to pay $156 out of my pocket out of the $1003 total repair.

I bought my Samsung Top Load washer (Model - WA5471ABP/XAA) in December of 2011, noticed signs of oil coming from the soap dispenser in August of 2012 and called a technician to investigate the root cause. The technician replaced the dispenser, but could not root cause the issue. Turns out the oil was actually rust coming from the lid, which has no direct contact with the water. Now the lid is fully rusted after owning the machine for 3.5 years. The rust is beginning to dirty my clothes and rust is found after every wash. I used the proper cleaning "afresh" soaps monthly and now stuck with Samsung saying product is out of warranty. Samsung does not want to cover the cost of the issue which was originally noticed under the 1-year limited warranty. They noted that the motor was only covered under the 5 year warranty. I'm still calling to get this resolved. Anyone have consumer advice to follow?

My wife and I have always loved Samsung products, and our house is filled with their TV's and phones -- including a 75 inch 8500 model. The reason we chose Samsung is for their quality and reputation -- and we have never had an issue until now. Approximately a month ago we purchased a Samsung washer and dryer set (WA 8700 and DV8700). The washer works fine but our dryer has been nothing but trouble. So far the dryer has had electrical components replaced, a new motor, and now they are going to replace the dryer drum. We have been without a dryer for over a month and no one at Samsung cares. The service technician has been to the house 4 times and cannot understand why Samsung would spend all this money on a bad dryer.

Was using washing machine, it took longer than 25 min to finish. Tried another small load different cycle, did the same thing. Had a repair person look at washer, repairman said the tub assembly is broken, need new one. What is happening that as it is trying to balance out it's taking longer to finish cycle, also a lot of vibration. Also found grey plastic pieces in the filter. Only 4 yrs. It will cost OVER $1000.00 TO FIX. Called Samsung, will not stand behind product out of warranty.

I have mold and mildew growing inside the housing where the laundry soap goes. Samsung said it is an environmental issue. Nowhere does it state that the dispenser needs to be removed to allow this area to air out. My clothes are MUSTY! They sent someone out to look at just the housing and even the tech was like ewww. I feel it is all over my machine. They are only willing to pay for replacement of the housing but I need to pay for the labor. I feel it is a defect of the design. Nowhere does it state to remove this door and it just allows mold to grow and breed.

I purchased this washing machine about 4 years ago. It does not get clothes clean if you load it over half full which makes it much smaller than the 4.7 cubic feet it claims. After about a year it started to rust inside around the soap and bleach dispensers. Now the rust is so bad it ends up on the clothes which pretty much ruins them because rust spots are really difficult to remove. When I bought this I did not mind the fairly high price because I thought it would last. It did not even make 5 years. I am looking for a new washing machine because the rust is a major problem.

Bought a Samsung washer and dryer less than two years ago. A Sears repairman just gave us an estimate of $1,053.46 to repair the washing machine - more than we paid for the washer less than two years ago. It needs a new drum. Do not buy Samsung appliances. They are simply filling up our garbage dumps with defective products.

I bought a Samsung front loader washer and dryer in 2010. Could never get the odor out of the washer. Tried all products pertaining to solving the problem. Nothing worked, clothes always smelled horrible. Last week was washing and sounded like a metal drum coming through my wall. It was my washer. The rubber gasket around the door busted and caused the drum to come loose. Called Samsung and they tried to sell me a warranty since mine was run out. What good is a warranty when the product is not made to last more than 5 years. I cannot afford to have the washer fixed and I cannot afford to buy a new one and Samsung is not very obliging in any solution except one that will put more money in their pockets.

Stay away from Samsung. Purchased a WA40J30000 series washer on 6/4/15. Washer didn't work from day one. I now entered the Samsung merry-go-round. I was told that under no circumstances would Samsung replace the washer or refund my money until their "process" was complete. That process involved 7 service calls and the replacement of every electronic component except the motor. The repairman finally gave up. On August 10, 2015 I received a refund check. 10 weeks without a washing machine.

VTR Steam Washer again sounds like it is about to come apart after having been completely rebuilt (over $1000 parts) under extended warranty that has since expired. Currently leaving oil stains on clothes which we believe is associated with the noises being heard. It made similar noises before it died the first time.

Front Load Washer stopped working after 4 years. After reading all the other complaints about their experience with Samsung front load washers I have come to the realization that first these were built to break within the first 2-4 years if lucky and when they do it is cheaper to buy a new washer (of a different brand) than it is to repair the broken washer that You had bought. I am usually really good about checking the reviews and asking around before investing in such an expensive appliance. I regret that I did not do the research, but can say it won't happen again!

Purchased Samsung front load washer (model # WF350ANW) Jan. 2011. Worked fine until 3 months ago, when during spin cycle, it started vibrating violently and sounded like a helicopter was taking off! We purchased it at Lowe's and, luckily, had taken an extended warranty. Called Lowe's repair hotline. Serviceman diagnosed bad "damper shocks" and replaced them on his second service call 10 days later. (I also found small pieces of gray rubber in my wash. Showed those to him, he said it could be the door gasket. But after inspecting the gasket, said there was no damage and he didn't know where the rubber was coming from!)

The plug on my Samsung front loader washing machine overheated and melted. Lucky we were in and smelt it. It had burnt back into the wiring, which was also melted and black. Is this a common fault with Samsung?

Bought a Washer and dryer on Dec 2015. Within 4 months I have called for the same reason more than 3 times. Washer is supposed to be Stainless steel. Well it started peeling. I was so mad. They replaced the part 3 times but I had to call them and complain to higher up. Terrible. After that 5 months with the washer it flooded all my house. Are you serious? All this money I am paying for this washer and I have to go through all this and they won't even consider exchanging the washer. I hate Best Buy.

The washer is 3 years old now. Just after the 1 year warranty expired, it started acting up with the OE error code. We had 2 different repairmen come out to look at it. The last one came 3x. We had the motherboard and motor replaced. It worked for awhile but now get the DC error code. When washer gets to the spin cycle the washer shakes violently and the washer stops and flashes a DC error code. I either press restart, or open the washer and move the laundry around in the drum, close the door and then press the start button. It gets to 9 minutes, and then goes back to 17 minutes, puts more water in the machine, and gets to the spin cycle and the same thing happens all over again.

This WF405ATPAWR washer was purchased @ Home Depot February 2014. The salesperson said it was one of the top washers they had. I am a single woman who does perhaps two light loads a week and had my last washer for 15 years. It had been repaired once when it was about 10 years old. The Samsung started making a terrible loud banging noise about 5 days ago. When I checked it, nothing appeared outwardly to be wrong. I let it complete its cycle but when I tried to remove my laundry the drum had developed a sharp pucker and it ripped one of my towels.

I bought a Samsung washer -- top of the line in 2011 when bought, heavy duty, largest capacity. Obviously expected it to last a long time. Lasted 4 years! My parents' old one still works and it's over 20 years old! Bearings went out. What makes it worse is that, unlike other washers where you only have to replace the bearings/seal set, you cannot do this with my model. You are required to buy the whole drum with bearings already in, etc. With tax minimum cost is $320 -- bear in mind this is parts alone. Paid $50 for a service call where I was told to go out and buy an LG.

I called Samsung Protection Plus @800-726-7864 on July 8, 2015. During the call I explained the representative my situation we are having with our Samsung front load washer (making a LOUD sound during the spin cycle - sounds like a jet is in my laundry room). The representative was pleasant to speak with, she setup a service call and informed me someone will be in touch with me within 24-48 hours. I took record of my Samsung Service Number and Samsung Ticket Number.

Washing machine is only four years old and now will not spin, always goes back to rinse again and not spin, leaving washing machine with sopping wet clothes. Called customer "care" and they did some basic trouble shooting (recalibrate) and sent me a link to level (link did not work). Had repairman out twice who ran tests and tried to cycle through it but could not figure out what was wrong... neither could Samsung. We had our Kenmore washer and dryer for TWENTY years. DO NOT buy a Samsung appliance, at least not before reading reviews from consumer (not retail) sites!

My family bought both Samsung washer and dryer pair because we thought we was buying a good product that would last for years. Sadly we was mistaken. 2 years after we purchased for a good sum of money the Samsung pair the washer give out. My pregnant wife almost hit the floor one early morning because the washer drain pump supposedly went out dumping a whole cycle of water into the tile floors. We have been waiting on the repairman for 2 weeks now. I have to say, very disappointed in Samsung. This will be the last product we buy of Samsung anything!!!

I bought Samsung VRT washer (wa400pjhdwr/aa01) 2 years ago and it worked fine up until two weeks ago. It started displaying a dc error code after trying to spin. I am in the home repair business so I looked up online to see if there were causes and solutions. Nothing suggested online helped. I have found the problem to be the balancing ring. The balancing ring is an integral part of the wash drum and the fix for this problem is to replace the entire drum at a cost of approximately 300.00. My fix if I prove it to work would be substantially less. Anyone interested in this can contact me for a full explanation.

Please don't buy one. Within 5 months of purchase it flooded my house. Today I'm trying to spin two towels. Been at it for an hour. They are garbage and Samsung won't honor warranties.

I purchased this washing machine brand new in December 2013. By Jan 2014 I had called Samsung 3 times to ask them why this machine was unstitching all my washing and tangling it. They replied with, "You have overloaded it or there is not enough water." I know how to use machines like this as I had the first NEC bubble jet machine purchased brand new in 1998 which lasted 17 years with very few repairs after 12 years (anyway I know how to use this type of machine). I asked them if they would replace the machine as I was really unhappy and thought I perhaps purchased the dud of the line but they declined and said they would replace a part (on a brand new machine? come on).

Cleaned all lint areas then used a shop-vac with small tube attachment; some sweepers have them also. Couldn't believe the amount of dirt that we removed. Washer is little over 2 years old. But now it works fine.

I bought a front loading Samsung washing machine for over $800 in 2011. 4 years later the mother electronic board ceased to work even though I only do 2 loads of laundry a month. I had to pay over $400 to have it fixed 3 days ago. It still doesn't work. Now the repair service says (sight unseen) that it will cost another $150 to fix the secondary electrical board. So for a mere $550 I can fix the washer which for what I paid for should have lasted longer than 4 years. Save your money. DO NOT BUY THIS.

I have a Samsung top loading washing machine model #wa456drhdsu//aa and have had nothing but problems with it. I have replaced two pumps which happened during my warranty period. The new problem is the dampers (springs) that keep the drum from getting out of balance. I searched the internet to find out that this is a common problem. But during my search I came across this service bulletin dated 6-5-15. Which states that basically Samsung put the wrong parts in some of the machines so they sent this bulletin out to all their techs with the new part to be installed in the machine.

I have a Samsung washer and dryer that was purchased 2-3 yrs ago. I love to do laundry so it is important to me that I have quality units. After doing some research on different brands I was choosing between LG and Samsung. I think I chose wrong after looking at these reviews! About 6 months ago the water started leaking into the tub when the cycle was completed. It happened sporadically, and I would just hustle into the laundry room when I heard the cycle finish to get the clothes out.

Bought a 4.5 top load Samsung top of the line washer. Stop working the first week, service tried to fix the second week, they replaced it the 4th week. Since then I have had to take 4 half days off work for various breakdowns in which the repairs always take at least 2 weeks, with the last one taking a month. Samsung has great ideas and make nice looking stuff, too bad they don't work! I was going to buy a Samsung 30 cu. ft. refrigerator in the next couple of weeks, but this last breakdown is only 30 days after being out of service for 30 days. I can't trust their products anymore and neither should you.

My husband and I bought a pair of Samsung washer and dryer on the 10th of July 2015 from Pacific Sales store in San Dimas, California. Two delivery guys showed up on the 14th and when they saw that these 2 machines needed to go upstairs. They simply left them in my hallway and gone, telling my husband that they would come back next day with extra help. Next day came, nobody showed up, so my husband, after got kicked around on the phone from the store to delivery warehouse, from Best Buy to Pacific sales (we still do not have any clue what are relationships between these 2 business) finally was told that nobody was available to come again making delivery (to upstairs) and installation until one week later!

First of all, I bought this washer only 6 month ago and now it need a motor.

We purchased this Samsung Top Load HE washer less than 3 years ago. Within the first year, the bracket holding the waste water pump had broken off the unit causing it to flood part of my house. As I looked under the unit, I saw that the pump was mounted to the bottom of the drum with a plastic bracket and nothing to dampen or absorb the vibration from the unit. After a long, aggravating conversation my call was escalated to a person who said "I'm the highest person you will reach at Samsung." I explained my situation, and was asked "what changes would you make?" I explained that there is enough room on the bottom frame to mount the pump, use rubber vibration dampeners, and get away from the pinch clamps holding on the water lines and use hose clamps. 8 months later, a retro kit was available for $100.00.

Purchased Samsung top loading washer approximately 2 years ago from hhgregg. Washer will not spin with error code dc. Tried the workaround from Youtube and it didn't work. Our last washer was a Whirlpool and lasted for 13 years so will be terribly disappointed if we have to purchase a new washer. It certainly will not be a Samsung. Only Samsung appliance we own and it will be the last one. Can't believe a company of this size can get away with doing business like this.

Bought new top of the line set, it is snagging clothes, called Samsung and was eventually elevated to a very nice lady in the "customer care department" who acknowledged the problem and said she would get back to me, she never did and I have tried several times to contact her - never again would I patronize this POS company.

Purchased a Samsung top load washer 2 years ago. Within 3 months the washer tub would unbalance and the spin cycle malfunctioned requiring a complete rebuild: at which time the tech noted if it weren't under warranty repairs would be in > $600. 18 months later the same problem occurred. Samsung said any repairs at this point would be our responsibility.

We bought a Samsung washer and dryer from Lowe's 2/13. The drain pump broke loose on 11/13 and continued to have drain issues 9 times. Warranty on those but took weeks to repair because parts are not available. Had replaced drain pump 3 times control panel. Now the thing has a warped drum which is covered but we are suppose to handle labor and any extra parts. 150.00 to just diagnostic and more to repair. Repair company recommended not to repair due to expense. So I have a 500.00 washer that we cannot use. I would highly recommend not buying any Samsung products due to lack of customer service. Should have been replaced after first 3 visits. Now we have to start over with another washer but never again a Samsung! Would have been great service if Samsung or Lowe's could have made it right.

Samsung top loading washer : Model # 402WA5451AW. Clothes get tangled like a pretzel on washing, and spin cycle and do not clean, or rinse well. Also cannot readjust any cycle once washing has begun without starting my wash from beginning. Means washer empties its water and start to fill tub from the beginning of another wash cycle which is a not water efficient. I have had my Samsung top loading washer for 4 years.

Our family purchased the WA400 series as our first new appliance set in November 2013. The guy at the store told us how, without an agitator, we could wash more of a volume of clothes. Great idea when you have two boys. Within a month my family began to complain that their clothes were not getting clean. I thought perhaps I was filling the washer too full. Boy was I wrong. No matter what size load that I did, I would get the same result. I thought washers were supposed to wash clothes. Often times I was required to redo a whole load.

Worst experience I've ever had with an appliance company. I've been waiting 7 days for Samsung to schedule the repair on my dryer that is covered under the warranty. First they tell me that they have no repairmen in my area. I live in a suburb of Philadelphia. Now, after 7 days, when a repairman finally calls, he tells me that I'll have to pay for the repair because Samsung has the wrong purchase date in their records. It takes 20 minutes on the phone to speak to a human and then communication is extremely difficult because they speak very broken english. It's like the customer service people are reading from a script. I'll never buy Samsung again!

The Samsung repairman came out three months ago and replaced the pump, the tub, and all associated with these. The washer worked okay, not fantastic, but did run for three months. Now when it spins, it sounds as though it is taking off like a jet. You can hear it all of the house. Floors vibrate, windows shutter. After the spin cycle, I opened the top to find plastic from the machine shredded all inside the washer and all over my clothes.

Purchased from Lowe's Home Improvement November 2012. The washer worked fine until Feb. of 2015, at which time the drain pump housing failed, and spilled entire water content onto new kitchen flooring. Upon browsing Samsung website, my son found a special bulletin recalling above mentioned part. I had not received notice of this recall. After contacting Samsung and mentioning above bulletin, by number, ASC20130509001. The A&E Factory Service company, out of Raleigh came and replaced the part. I was not charged. The second and final issue occurred in June of 2015. The washer did not finish its cycle and issued an error code, which advised me to call a repairman.

I recently purchased a Samsung top loading washer and dryer. I usually use the 'Eco Warm' temperature setting. Without fail, the control panel becomes covered in condensation. I spoke to the gentleman that sold it to me and he seemed baffled and said he's never heard of that. I called Samsung and after a few minutes on the phone with her, she told me that was normal. Water on the control panel is normal?? No way do I believe that the housing unit of the electrical board is supposed to have water on it. Has anyone else had experience with a problem like this?

I bought a Samsung washer a few years ago. The water pump broke 2 months ago and soaked my laundry room. Since then, it has been one issue after another. The hot water is cold. It will not drain. Samsung had them put a new tub in which didn't make sense. I have now spent almost what I would have if I would have bought a new washer. So disappointed in Samsung. I have all of their appliances and in the past they have been helpful but this time they wouldn't do anything to fix it. They wouldn't help at all or give a discount to buy a new washer. Do not buy washer and dryers in Samsung. They will not last.

I bought a Samsung washer and a dryer in 2012. A little over 2 years later, the door lock stopped working. I called Samsung and told it was out of warranty. I paid 328.99 to fix it and a year warranty. The same problem happened again after 1 year and 3 months later. I called Samsung and told them this is manufacturer defect. They gave me running around and of course they denied it's Samsung's quality problem and nothing they can do because it's out of warranty. It also smells like rotten thing if you don't let the door open and dry after each wash. I am not surprised to see all the complaints. Please never buy Samsung washer and never buy anything without checking customer reviews.

From day one I have had nothing but problems with the washer. I had the warranty technician out 2 (or more) times in the 1st year because of water leaks and 2 error messages. Each time the technician said he could not "duplicate" the problem and only once was a repair attempted. Now that the washing machine is out of warranty the water leak is worse than ever and the last technician said the "drum" could have a "lopsided load" causing water to spill out on to the floor... Well regardless, the washing machine is GARBAGE and I WILL NEVER purchase another home appliance under the Samsung name. Samsung, stick to TVs and phones. You suck at the home appliance division!!!

I ordered a Samsung washer and dryer in April 2014. Units came, dryer fried after first load. Called retailer to get it replaced. After waiting two weeks and going to store they did not have the original model so they replaced the pair with a different Samsung model. l did not get it until Oct 2014. Now that dryer fried and Samsung states it is out of warranty because I purchased it in April, they exchanged models because they didn't have the one I purchased. I will never purchase another Samsung product ever again. They are the rudest bunch of people that I ever dealt with. They act like it's my problem. I never experienced such inferior products like Samsung. I need everyone to hear about this very angry. On vacation and don't need to deal with it, thank you.

Samsung washer wa422prhd - Purchased my Samsung washer and dryer Feb. 2013. Just made the call for my next repair number 3. Two pumps have been replaced this year. Who knows what's next. Experiencing much more problems with this unit like washing 1 load all night, time would drop to 5 min then back up again - I had to stop it and restart my wash. Then displayed the code dc after moving load around the machine would shake. Just too much to list - I can go on. Think I have a lemon.

I purchased a Samsung front-loading machine about 8 years ago that I have had nothing but problems with. I can find all the same complaints listed endless times online (smells terrible, have to constantly clean, runs way too long to be efficient, won't spin water out) but after endless maintenance nightmares and after being checked out fully by a Samsung dispatched repair company, my experience ended with my washing machine STARTING ON FIRE. I had to unplug it, move it to the middle of a room, smother the fire.. to keep it from burning down my house. The service people who had just been at my house said they could replace the back drum and seal, at a cost of $1200 (yes, more than a new one) but overall it was not too bad and that I could continue to use it. That was only one load before it STARTED on fire.

About a year after we bought our Samsung washing machine (purchased 10/7/2011) it started having an orange rusty-colored line on the top of detergent/softener dispenser drawer when I pulled it out. I cleaned it every time I used it. Then shortly afterwards, the area around bleach dispenser began rusting. Now the top of the inner "lip" over the drum is rusting. The area around the dispenser is so bad that orange rust is running over the edge and down into the drum. Last year the washer was repaired 4 times and the dryer, one time. Our clothes and bedding have rust spots that I can't get out. I no longer feel I can use it for any clothing or bedding of value. I am not having any luck so far as rust is considered "cosmetic" and not covered. We purchased a 4-year extended warranty from Lowe's.

Bought washer June last year 2014. Washer has never cleaned clothes, lint left on clothes no matter what detergent or cycle was put on. Went to Sears center where bought was over warranty by 4 days. Sears gave us Samsung number to call. The guy was rude and stated since it was out of warranty they wouldn't do anything. Asked us to try different cycles and pods we've done all that and even tried the cleaning cycle. Still no help. Horrible product, terrible customer service. Never Again.

My washer is only 4 years old and the drum does not spin on any setting. Why I have a concern is that a friend had the same washer and the same problem and my daughter has the same washer only 1 1/2 years old and only spins on per press cycle. Is there a big problem with spinning of the drum on the Samsung washers? My goodness they cost a fortune to only last 4 years. There is only two people in the house so it does not get hard use.

I have had this washer 2 years. Within 6 months, this thing was filling my home with water. It now takes this thing 4 hours and 15 mins. to do a load on delicate cycle, and forget some of the other cycles, they never finish. The washer is also proprietary. You have to call a Samsung repair person at twice the cost. My husband used to fix our old Maytag easily. He could go to a discount appliance repair shop and buy the parts and fix it himself. The appliance part house say they cannot even obtain part numbers from Samsung. This Samsung washer is the worst purchase we have ever made, and we will not consider any Samsung products because of so called washer.

Short and Sweet... Already wasted too much time on this subject... We purchased 2 brand new washers and dryers from Leon's Furniture in Scarborough 2 years ago approx. We have had to get them serviced twice in those 2 years and now they are acting up again! Did not buy the warranty... Figured being new we should be good for at least 7 years trouble free.. I mean our last much cheaper machine was serviced once in 15 years! Not only did Samsung waste my time, they did absolutely NOTHING but make me more upset! My wife will never use their products again and I have 2 brand new looking machines I just put out in the garage and I either get $200 for the pair or bring them to the Dump this Tuesday! THEY ARE LIKE NEW! Upset is understatement!

We bought this washer & it's matching dryer less than 2 years ago from our local Lowe's store. I did extensive research at the time, and we had friends who had just purchased this set and loved theirs. After reviewing other models as well, I had come to the conclusion that no one makes a great washing machine anymore anyway, so it may be best to go with one that someone had recently purchased and loved, and that I trusted. Unlucky for me!

I purchased a Samsung Washer, within two years it gave an error message and no longer worked. I tried to find my bill of sale and was unable to find, I had my old Sears Kenmore Washer I used while trying to locate the papers I needed to no avail. The washer is now five years old so I made a service call to have the washer repaired. The service man said that the bearings had gone and that is why the drum would not spin, and he said it would be too costly to fix. Why would the bearings go bad in a brand new washer after two yrs. No more Samsung products.

Samsung front load washer/dryer were less than 3 years old before they both had problems. We have replaced the heating element in dryer and that repair lasted less than a year. We're told by the repairman that the washer needed a new computer!!! The washer never did clean our clothes properly either. So, we sent a less than three year old machine to the garbage dump and bought a cheap GE machine that put it to shame. Now that the element burned out (again) the dryer shall follow. I am sick. We spent more than we wanted to but figured since we (thought) were buying quality it would be worth it. Quality? JUNK. They don't care either. They wanted more to fix them than they are worth. NEVER AGAIN WILL I BUY SAMSUNG PRODUCTS.

I purchased a Samsung washer roughly 2 1/2 years ago and since a month after I had it I've had nothing but problems. I have recently purchased a new washer and I'm trying to sell my old one. The used appliance stores refused to take it because it's Samsung. I've called Samsung and nobody can help in any way. I was sold a bad washer for over $700 and I can't get rid of it now. I just wanted to write this so maybe somebody else would be able to see it and would choose to not go with Samsung. Their customers' concerns or problems with their products I feel they could care less about.

This washer was purchased 9/10. Never been a great washer but did the job. Last week started having problems with the spin cycle. It would just stay on the spinning forever. Warranty of course is expired. We need to get a new drum and shocks I guess. When all is said and done with parts and labor, we are looking at $500. This is for a machine that is 5 years old and it is just my husband me. From the other reviews, this seems to be a common problem. Warning... Do not buy Samsung washers. We have a Samsung dryer and are keeping our fingers crossed.

We bought a Samsung front loader washing machine about 2 1/2 years ago. I was told to use some clorox based tablets to clean the machine once a month or so. Also to leave the door open when not in use. I did as I was told, not just because of following instructions, but also because the machine had just a little bit of a smell. AS time went by this problem is only gotten worse. Now it's to the point where my whole laundry room smells like mold. I keep cleaning this machine, but it is not getting any better.

I bought a Samsung washer and dryer less than three years old and all of a sudden, it stopped working. I called Samsung, and they said it was out of warranty and asked that I have 10 years warranty. The customer representative told me that it's on the motor. She further stated that I have to pay $180 for the technician to come and diagnose if it's just for the motor and $180 + part if it's not the motor. I was then trying to explain to the rep. that this appliance is less than three years old and spent thousand of dollars on this appliance. The rep. got rude with me over the phone and promised to sue Samsung for their dubious ways of making their product.

I bought a Samsung washer and dryer in January 2010. Fast forward to July 4 2015 and the washer just would not spin. Now today the dryer stopped spinning. I called Samsung about the washer and they gave me the run around until finally they told me that they would not do anything. I had the extended warranty and neither Lowe's nor Samsung would do anything. I am so disappointed with both companies.

I bought Samsung dryer exactly 2 years ago from Lowe's with all the promises and warranties on earth. Within 2 years the insider metallic body of the dryer cracked and ripped my new dresses. I reached out to Lowe's and of course I have to call the company to lodge my complaint and get it fixed. It is not their problem anymore. Nonetheless I was advised it is a very common problem for high efficiency dryers. "Are you kidding me?" You are charging me more than the double price of the traditional dryers and telling me it is a common problem. Very disappointed in the service and response. Stop selling these and putting people's money at risk. No one picks up the phone when you call customer care department.

I just purchased the Samsung top loader washer last Sunday 1 week ago. I just washed some sheets - this is the second load of laundry that I have used the machine and the spin cycle does not work. I clicked on the extra spin - it still did not spin out the water. Again I just purchased this 1 week ago. After reading all of the reviews I am going to try and return this washing machine and purchase another brand.

White clothes smell bad mildew and nothing clean. Worst ever. Pls. don't buy.

My washer is four years and two weeks old, now it is froze up and will not spin.

I purchased my washer and dryer set (wf220anw/xaa Front loading Washer SAMSUNG) about 5 years ago. My washer started vibrating two days ago. I really like the set. I tried talking to Samsung customer support, they offered little to no technical support. They offered to set up an appointment with a service technician. Samsung's parts website was just as helpful with no detailed parts list or drawings to help with troubleshooting. The best support I could find was on YouTube. After disassembling the washer myself, I discovered I had a problem not uncommon to this SAMSUNG MODEL washer. The tub support structure had broken, also known as the FLANGE SHAFT.

Will never buy a Samsung product. Very disappointed on a washer. Bought it on 2013, had to call for repairs. SAMSUNG washer has two balances, both are filled with cement. One broke and the cement grinded, my washer is now full of debris (sand). Warranty holder says it does not cover.

Error code dc will not spin with even 1 wet towel. Starts cycle over and over. I have to remove towels and spin them individually - very time consuming. Thought I bought a good product. Would not recommend this washer, and I don't like that I can't regulate water usage if I would like more.

Samsung washer is less than two years old and is rusting around bleach dispenser. Plastic part in bottom of drum has been replaced twice. Do not recommend buying Samsung products. Poor quality.

This top load washer is just one years old. Everything seems to work just fine, except for the spin cycle. I got an error NF. Call them they say easy fix..Lies. It do not work. They want almost $400 to service it.

Washer is a stackable front loader. 6 years old. Set washer on SilverCare sanitize cycle. Go outside to do yard work - suddenly hear smoke detectors blasting. Run into the house, it is smoke filled!! Washer pouring smoke out of the unit. Rubber gasket disintegrating in the unit.... not very safe. Called Samsung, and they want pictures of the damage. I want money for a new washer - a fire hazard for sure. I now have a dryer that stacks on top of washer that I cannot use... Google it online and see numerous instances of the same issue. Obviously an issue with the model - still waiting. Will never purchase Samsung again!

Purchased a Samsung washing machine model WA400PJHDWR 2 1/2 years ago. The washing machine failed a couple months after it was purchased and was repaired by Samsung. Recently the unit started failing to get all the water out during the spinning cycles. Samsung recommended to get their authorized company to diagnose the problem. Paid $109 for the recommended repair service to tell me that the basket/drum replacement was necessary which is an expensive replacement and that it is a common problem with the top loading units. Samsung refused to replace the basket or help in repairing the unit. Had to purchase another washing machine by a different company and to waste $800 for a machine that lasted less than 3 years.

6th June 2015 washer installed and levelled. 28th June water poured out from underneath (not the waste or the input pipes). I am still on hold at time of writing this after 2 hrs 14 mins and three different call centre staff who are located in Dominican Republic. Part of the problem is they do not speak good enough English, the obvious problem is they take over 2 hrs to complete a service call booking which should take 2 to 3 minutes. Now 4.04 call centre confirmed booking of third party to visit. Afternoon of July 7th is the earliest date they can send somebody out to just look at the problem which is a week and a half without a washing machine. After several tries at explaining that this was an emergency they gave me the phone number of their contractor.

Just got it, did a load of washing and the last spin put the washer into a unbalanced mode. Try to fix it but no luck. Just got it sat. The washer is level. Not sure what to do next. Checking online for help. Look like there is no help. Got a dryer come soon.

I have a Samsung WF419AAW front load washer and matching dryer that was 5.5 years old this month, which the extended service plan I purchased expired in January of this year. During the final spin cycle the unit made a very loud popping sound followed by a white smoke. I unplugged the unit in fear of a fire. I contacted Samsung directly and after speaking with 5 different people in as many days, I basically got an answer that since the factory warranty expired after 1 year that Samsung would not repair the unit without a repair cost to me. When I purchased the washer/dryer set I surely expected them to last longer than 5 years. Our household will never purchase a Samsung product again.

The suspension springs went out on the washer. Repair expenses are nearly as high as what it would cost to buy a new machine - $375.00. It started with an error code dc (unbalanced load) during the spin cycle. This began about a year ago. Even the lightest loads caused the machine to stop spinning. It is at the point where it absolutely will not spin properly at all. Then it starts to cycle back through its cycles. The dryer had problems as well and needed a new circuit board, but was under warranty at the time. We are disappointed in this product and brand for appliances.

After only having my new washer for 2 months, I called and complained about mildew smell and large amount of water filling detergent reservoir after completing wash cycle. Was told it was out of balance. This was checked and machine is not out of balance. I hate this Samsung product. I paid a great deal of $$ because of the "supposedly" high reviews only to find out this is a problem for many others.

I recently purchased a Samsung top load washer. It plays this long song when the wash is done! It is extremely irritating! Quite frankly it pisses me off! Does anyone know how to shut it off!?

How could this have happened? We never make large purchases without first doing exhaustive research. We looked at tons of different washers in person and online. We read countless customer reviews and weighed ratings. We felt very good about our decision to buy the Samsung WA5454ANW/XAA over all the other choices. We felt very good about buying it through Best Buy. We don't feel so good anymore. Our new bright shiny washer was delivered April 11, 2012. It began to bite the dust June 13, 2015. If you're an inventor, or a manufacturer that cares, that's not a great record. But - if what I'm seeing on this site is any indication - the folks at Samsung are not great inventors or manufacturers, and they certainly don't care.

WA400PJHDWR1AA - I noticed some rust spots under the bleach cup rim. When I took it out I found rust all under the top of the housing. The underside of the metal seems to have no type of coating or rust inhibitor at all. I have had other problems with the machine and dealt with the totally worthless extended warranty providers before, so no surprise to learn others have been told rust is not covered. Who makes a washer out of metal that can not get wet? Do not buy a Samsung washer.

Purchased a Samsung washer and matching dryer TWO years ago. Now my washer isn't starting a wash cycle. Tried two times to get some help. USELESS! I was pretty much told I was SOL. I tried everything the manual stated to no avail. Can't get any help. I can't afford expensive repairs. I had purchased this brand believing they were one of the best. NOT! I will never purchase another Samsung product as long as I live. I will make it my mission to tell every consumer out there looking to buy, not to bother purchasing any Samsung products. They WILL NOT stand behind their brand. I will now be out of pocket the cost of another washer. This one is TRASH!!!! And the sad thing about all this is it is only two years old. My model: Top Loader, WA422PRHDWR. Purchased it on 03/09/2013 at my local Home Depot.

Samsung Gas Dryer Model DV56H9100GG/A2. I have a 1 year old Samsung Washer and Dryer purchased from Lowe's HIW. A and E Factory service came and related it needs a new motor. The factory tech also related he had replaced significant issues with the same Samsung dryer model. He had recently replaced 8 similar dryer motors including some that were brand new. Lowe's and Samsung won't admit there is a product line problem. There should be a recall!

We had the same problem with our top loading Samsung washing machine purchased from Home Depot less than a year ago. When it spins it goes out of balance. Because it is still covered under warranty we had Samsung repair people out here every day for three weeks. They wanted us to do all kinds of strange things with our laundry to get it to work. The service people stopped coming and Samsung customer service is a complete joke. We finally gave up and purchased a new washing machine. I do not have words for our frustration. Do not purchase any Samsung products.

I bought a Samsung top loading washer & dryer March, 2014. 2 days ago while washing a set of sheets, I heard a loud noise! Went to the laundry room and the machine had exploded! Top came off, spring on the floor, drum detached from the machine. Then I tried to dry a couple of towels in the electric dryer (same brand) and now the drum sounds like it wants to come out of the machine! Stopped the dryer because I was scared it would explode too! Contacted Samsung and all I got was my warranty is up and I need to call for a repair. I'm upset because I'm on fixed income. It took me a while to come up with the money to replace my old set with this one. I don't know what I'm going to do.

I received your mailing on Friday with your offer for a Samsung Protection Plus for my washer WA422PRHDWR/AA. I find it more than ironic that this arrived on the very day your washer failed for the THIRD time - the computer completely went haywire! I bought this washer from my local Sears - South Portland, Maine in January of 2013. Since that time I have had to have the pump mechanism replaced TWICE after flooding my laundry room! And now the computer is filling and refilling the washer, spinning, stopping, and refilling again. I have had it.

We purchased a Samsung top load HE washing machine about 6 months ago. After washing several loads I noticed it does not do a good job of getting the clothes clean. I take things out of the washer with the same stains they went in with. I have also pulled out clothes and sheets after running a load and some spots are completely dry! How do clothes go into a washing machine and come out dry? I am very dissatisfied with this machine.

After 16 months machine kept going off balance. Long story short, was told by repairman that suspension rods were bad! Wanted $300 to replace rods. Upon checking, I was able to order rods, (4) for $17 each. Very easy to do. I did make many calls to Samsung and hit no help at all. Also after first 2 months the drain hose leaked so I replaced that. Overall. From what I have read on Samsung machines and my experience, these machines are junk! Will never buy a Samsung product again. Machine has performed ok since changing rods but sounds like a train on any spin cycle. Think twice before buying this product. My model is the WA400 series. Bleach dispensing cup also rusting out as many others that I've read about so we have to stop cycle and add bleach directly to load if bleach desired.

This top load washer is just two years old. Everything seems to work just fine, except for the spin cycle. No matter how much is in there, it becomes unbalanced when it hits the high speed spin. I have to stop the cycle and arrange the load flat, like a stack of pancakes, before it will spin properly. It's ridiculous that a "high tech, energy efficient" machine has to be babysat!!!!!!

I have a 3 month old top-loader washer. Out of nowhere it sent the water out onto my floor. Husband checked all hose connections and they were correct. Called Samsung. After having to press phone buttons at least a dozen times, finally spoke to a person. Explained situation. They wanted me to find problem and correct it myself. I told them I wanted a repair person to come out. I also explained that I have a beauty shop and need my towels washed daily and that I needed someone the next day. They assured me someone would call and set a time.

My wife and I purchased a washer and dryer front load combo on 12/31/08. We have seven children, so my wife does an average of two to three loads of laundry per day. She is very careful not to over load the machine and uses only the HE Soap as recommended, never substituted. If the life expectancy of a washer with this type of use is 6.5 years, then I need to just go and buy another one at $1,200.

Front load wash machine is not that old. It won't drain, seems like it should be a pretty simple problem. Nope, get ready to disassemble the whole machine, and once you do plan on having leaks forever. Never again, fool me once.

Just received a $1338 repair estimate for a $700, 3.5 year old washer. Will never purchase another Samsung appliance. No one will even service them except Sears and it costed $85 for the estimate. Samsung sucks!!!

The samsung Washer and dryer are the worst washer and dryer I have ever used. Bought the pair in April from Home Depot. When they were delivered the technician used my old dryer hook up and hose but I was charged for new ones. I finally got credited back for this bogus charge. The first time I used the washer there was dirt and water left in the tub, I had to run the washer on an empty load to try to rid the water and dirt however I have been told this is normal (from their customer support). It took almost 4 hours to dry 2 towels.

I haven't called any one about my Samsung washer yet, but I'm having some of the same issues as other writers. My top loader washer will not spin or drain after the wash cycle. I removed the wet clothes, scooped the water out by hand and tried it with no items. The same results, will not spin or drain. I bought the washer and dryer in 2014 at home depot and I'm gonna just try to get a credit or a different model replacement. Damn!!

I bought my washer from Lowe's about two years ago and although it's pretty it doesn't seem to get my clothes clean. Also it's broken and I could only find one company in my area that repair Samsung washers. There were many repair shops in my area but all said call Samsung. I called but no answer. I am now waiting on someone to come out and fix it and I can only imagine what the cost would be. Furthermore the thing is not very quiet and sometimes I think it's going to jump out of my laundry room into my kitchen. Don't buy!!!

Samsung WA 400PJHDWR/AA - I purchased above washer, thinking I was buying one of the best! I was very sadly mistaken. I have made numerous complaints and had it serviced. The washer is working as designed. Apparently it was not however, designed to wash clothes and get them clean. I have tried everything the manual has to offer, from different detergents, laying my clothes in loosely, no fabric softener, extra rinse (making wash time 72 min per load). My sheets do not even get completely wet, whites are now beige and my darks have to be washed 2 to 3 times to get the soap streaks out of them. I plan to junk this washer (I cannot in good faith sell it to someone else) and go to a garage sale and get a washer designed to "wash" clothes. Signed very disappointed.

Called Samsung customer service and explained that my 3-year old dryer had a cracked drum. They could do nothing as it was out of warranty but suggested that they connect me to Executive Support and possibly they could help. Spoke to ** and he said I had two options, they would pay for the part if I could find service or I could purchase an extended warranty for 1 year. Because he did not know the cost of either I did some checking and found that my best option was to pay for a service call. When I returned to Samsung they did not know ** and said that they could not pay for part. Contacted **'s supervisor and was told that ** "misspoke" and was not authorized to make this deal.

I purchased a Samsung washer and dryer March 2015 from Lowe's. They told me they would professionally install it for me and from day one I have had problems with the washer shaking violently. I made sure the machine was level in all directions. I give it six months before it shakes itself apart. The dryer runs fine so far but I would not recommend buying the washer. Model #WF42H5200A.

Heard something let go during spin cycle. Turned machine off immediately. Husband talked to appliance repair shop to see if there was a belt he could buy. They said it's all self-contained and an error message would appear if something was wrong. Washed another load to see what happened. Noticed a strong odor or chemical in the drum after it completed successfully. Noticed small bits of rubber in the drum as well. Moved the flexible rubber seal and noticed that it was disintegrating and part was gone. The white plastic under it was also getting rough.

This very expensive, top-of-the-line top loading washing machine has rust around the edges of the bleach dispenser and is spreading all over the painted surface, bubbling up paint, and eating away the metal below it. It looks horrible. I cannot believe I paid this much for a washing machine with such a horrible defect.

I purchased a Samsung washing machine for my mother along with a 5 year warranty. After she had it close to 3 years the machine gave an error saying the pump would not pump water out of the machine. I called for service and the service guy said he couldn't find the serial and model number? I gave him the owners manual along with the receipts of purchase. He said that was no good?

75 year old mother bought front loader from Lowe's with a pedestal on Black Friday 2014. Delivered at Christmas. Waited 2 days to thaw to room temp and first load started walking 1-3 inches per load. Called Lowe's and sent service who recommended replacing. 2nd unit does same thing except now Samsung wants to bill $75 for each service visit. (Already been out twice). Keep telling mom there is "nothing wrong" with unit (seriously want us to believe it's acceptable to move so much that it crosses room every few weeks and blocks the door?!?) even though it's on level floor and unit is level.

Single mom of 5 kids... I purchased a new front loader washer/dryer 6 years ago from Lowe's plus extended warranty. Spent almost 3k. Here I am 6 years later and the washer broke. I called Samsung and they were no help. Now I have to go buy another washer. I will NEVER buy another Samsung anything ever again. I also have over 20k in Samsung appliances and electronics in my house. What a waste. They should be shut down. Such bad business. Scam artist. I have told everyone never to buy their POS products.

I will admit, I have had a Samsung dryer for 5 years so far but I don't use it heavily - maybe once a week if that. During the first 3 years, the belt broke and I had to replace it (easy fix, but annoying). Two years have gone by and now it seems that the metal drum is coming apart at the seams (literally - there's a large crack in the seam - see photo). That crack is causing the drum to be out of round and the dryer makes a loud thumping noise on each revolution.

My parents purchased a new Samsung top loader just a bit over a year ago, a high efficiency much. It's just over a year old & giving 2 different codes. 1 is keeping balanced when it begins to spin & 2 is an issue with water level sensor I think. My parents are 80+ in age & don't need the financial burden this much is now going to be. The world has enough liars & thieves that only care about how much $$$ they can suck out of the hard working man? How could they actually sell such a useless piece of poo & put the "Samsung" name on it? So disappointed in you & everything I thought you stood for!!! Shame on y'all.

My sister and I bought a Samsung Front Load Washer. The dryer is good, the washing machine on the other hand, we are having the same problem everyone else is having. Will not spin, out after 5 years. It is not worth the money it cost. We will go back to a Whirlpool because our parents and grandparents had them for 40 some years.

Washer wa422phrdwr/aa-01 2 months out of extended warranty, the thing completely breaks down. I contact Samsung and they are horrible. the chat people are useless. I called into the call center and after two tries got a nice person who promised to escalate to customer relations. Customer relations left a message that told me I was out of luck. I also had a Samsung VCR that failed a month out of warranty last year. I WILL NEVER BUY A SAMSUNG PRODUCT AGAIN!

Samsung washer does save water so much so some of the clothes don't even get wet. The second year of its life it was repaired twice for over $600. I wrote them twice and receive no compensation. Make sure next time I buy a wash machine I can control the water and it won't be a Samsung.

I purchased a Samsung washer and dryer February 2014 and my washer already has to have repairs. It will not spin the water out. It bangs against the wall of the machine and makes the worst noise. I thought if I purchased a higher priced machine it would have better quality. So sorry I spent $1400 on these machines. Would have done better going to kmart and buying one for $299. Very disappointed. Had to call repairman. Will never buy another Samsung appliance.

I purchase ON June 3, 2006 a Samsung Washer Model # WF316LAS/XAA, Serial # ** and Dryer from Lowe’s. I have called Samsung several times over the years. It has been recalled. Their site even states that my machine is one of the affected washing machines. I have gotten no satisfaction from Samsung all these years and my washer was still under warranty when this recall was issued. Samsung has refused to stand behind their product or fix it and I have not been able to use my washer since 2007. What is the problem? Recall: From Consumer Product Safety Commission (CPSC) Maytag and Samsung Brand Front Loading Washing Machines On 2007/03/21, the Consumer Product Safety Commission (CPSC) published a recall regarding Maytag and Samsung Brand Front Loading Washing Machines due to a potential fire & burn hazard.

I have had nothing but constant trouble a lot out of this washing machine. It's a WF448 AA W/X AA 01. I've upped over $800 in repairs and done the last four services myself. Nothing but trouble.

After less than 6 years smoke poured out of drum and repairman said it would cost more than it was worth to repair. Called Samsung. They only wanted to know if there was damage to home or body, otherwise it was out of warranty by 1 year. Had a 5 year warranty that I paid extra for.... Will never buy Samsung again and will tell everyone I know not to purchase.

I have a Samsung top loader washer, model WA5451ANW, and like others have stated in previous posts, it is rusting under the bleach dispenser. I spoke with two Samsung customer service reps (in India, I think?) and was told Samsung would not cover this because it's considered "cosmetic" even though I'm getting rust stains on my clothes! My washer is staining my clothes vs. cleaning them!

I didn't have an extended warranty on this item, HOWEVER I would expect a washing machine to last longer than 4 years. Repairs were estimated to cost $1,277.46 - exorbitant when compared to the cost of the actual washing machine. When I asked to speak to "the powers that be" the female agent assured me she was as high as I could go - high trained, she called herself. I am so angry that this company is not standing behind their product.

Bought a wa422prhw Samsung washer 3 years ago from the Brick in Kelowna bc. Had drain pump wire replaced 3 times (first time covered by warranty). Now it's the pump came loose from bracket sending water throughout the house. Cost of $212.75 not including Labour. Lucky no water damage to ceiling. Cost of washer/dryer $1700.00 and should not have this many problems. Strongly feel that Compensation is due.

wa422prhdwr/aao - After 2 years from the date of the purchase, the washing machine made an awful noise and I stopped it to see what was going on. I have done laundry for 50 years so I know what I am doing. The top of the tub, the plastic ring and the bottom of the tub had come from together. There was sharp plastic in the tub. The clothes wouldn't spin out. I called a repair shop that worked with Samsung warranties. For $85 they came out to tell me that the tub was under a recall. The tech called Samsung and they said only the tub was covered. So now, for a $600 two year old washing machine, I will have to end up paying $235 to get it repaired. ONE THIRD OF THE INITIAL COST!!! We are building a house and I have to get all new kitchen appliances and I can assure ANYONE who will listen that I will NEVER buy another Samsung product. TVs, electronics, appliances, etc.

Samsung model WA5471ABW/XAA washer - Machine is 3 yrs old. Won't spin out water. Getting PE error which is the clutch motor. Tried calling Samsung. They don't answer. The part is plastic according to the repairman. He even tried to call Samsung still no answer. Don't buy this.

I bought a new expensive washer and dryer at Lowe's in March 2013. The washer has already torn up. I have sopped up water out of laundry room floor three times. The hose keeps slipping off, and of course it's out of warranty. I will never purchase another Samsung product.

I purchased one of these machines in the summer of 2014. It is the WORST purchase I ever made. This machine may conserve water and detergent but it does not come anywhere near cleaning your clothes. I am a retired person who does not get clothing dirty other than normal daily activity soil. I do no gardening, etc. that would create exceptional stains and so forth. My white clothes are dingy and gray no matter what kind of detergent and additives I use. The colors are even less clean and more dull looking. To get a really clean wash, I have to go to a Laundromat. Samsung should be forced to take this machine back and replace it with one that actually cleans clothes, that requires water and agitation. I will replace this monstrosity as soon as I am able. I feel that Samsung robbed me.

Wf330anw/xaa - Had washer for 4 years. Tub on spin makes a lot of noises. Called Samsung even if I bought it from Sears, have no extended warranty. Said I would have to pay for maintenance to see if warranty is covered. I said no. Tried to sell me extended warranty. Never got it or her review on her service. Advice to all, don't buy this product. I will get another brand of washer.

Bought the Samsung front load washing machine 4 1/2 years ago (Model #WF419AAW/XAA 01). A week ago, I noticed that the clothes were still wet at the end of the rinse cycle and drum was not spinning properly. I called to have an authorized Samsung repair technician check my machine. When technician arrived, he immediately asked to use the toilet and when he came back, told me that there was something wrong with the drum. It would cost $600 + tax + labor to repair so he recommended that I purchase a new machine. Technician was in my house for less than 10 minutes and charged me $80 + tax to tell me what was wrong (which I already knew). He could not even explain what caused the problem. I will never buy a Samsung appliance. Very disappointed!!!

I purchased a Samsung washer 4-15. Less than a month later, washer will not use hot water when pushed, makes clunking sound when draining. Called Samsung, got the run around after 4 calls. I purchased it at Lowe's, at least they are trying to help me out. The call center at Samsung is a joke, kept losing my information.

Samsung top-loading washing machine #WA45H7000A. Bought this machine in September 2014. The user has no control over the amount of water dispensed and the clothes just don't get clean. In fact, often the clothes aren't even covered with water. I usually have to wash them again because dirt/sand is sitting on top of the finished load. My way of overcoming this problem is to carry dishpans of water out to the washer (which is also how I dispense bleach - if I use the bleach dispenser, the next load is GUARANTEED to have bleach spots.) I feel that I've gone back to my grandmother's way of washing. I REALLY, REALLY hate this "washing" machine!

I bought the Samsung WA456DRHDWR 4.5 Cu. Ft. White Top Loader washer in 11/2012 and it broke within the first 30 days, leaking water all over the tile floor. A tech was sent out and couldn't fix it and the entire machine had to be replaced. On 5/28/2015 this happened again. After searching the internet I've learned that this is a common problem for this washer which is experienced by tens of thousands of customers (see https://www.consumeraffairs.com/homeowners/samsung_washer.html). It has to do with a defective water pump design that Samsung really should have done a product recall on.

Samsung washing machine model WA456DRHDWR/AA: 2-yr old machine began to spin loudly & violently, shutting down & displaying dc code. Redistribution of clothes results in a pattern of repeated rinses, attempted spins and shut downs. Using tons of water, electricity, and time! Calls to Samsung & 2 service visits unsuccessful. Spinning so violent the drain pump fell off & flooded the garage. Poorly designed and fraudulently advertised!

This washer is terrible. I bought it 8 months ago and it doesn't fill with water. It doesn't Clean your clothes. I'm on my 2nd washer. Don't waste your money on any Samsung washer dryer. They may have electronics down, but not washer dryer units. Stay away! Buyer beware!

Machine started smelling horrible within a month of use. We have had problems with clothes smelling... We tried all the bleach, HE detergents, cleaners, left the door open... only to still have horrible smell as soon as the machine begins filling with water. I will never purchase Samsung or any other front load washer ever again. We should not have to pay the high price for a product that has to be constantly cleaned out... deodorized... etc... Poor product. I will be sure to share. That is what ** from Tennessee, ours did that and we replaced the filter in the front panel.

Samsung front load w330 washer - Just out of my 4 year purchased warranty. Which didn't matter. They don't do anything. I noticed my washer starting to rust under the soap dispenser. They got another one. I called Samsung and they said I would have to pay for them to replace the rusty front. Was gonna do it. The guy came out and didn't even have the right piece. He said it wouldn't matter. Not worth it in his mind. They all do that. Now it is not pumping all the water out. Clean out front drain. Still not. So my husband took it all apart and I cannot believe the rust down all around the shock and bottom of the washer. Ordering a new pump. Hope it works. Do not ever buy Samsung appliances. Have a refrigerator too. A piece of crap. Makes migraine annoying noises! They don't care. I have written and sent pictures.

In September of 2014, I bought a very expensive washer (over $500) that does not clean clothes. Their customer service is the worst I have experienced and their service techs are a 3rd party whose main goal is to protect their relationship with Samsung, and servicing a defective washer is completely secondary. I have washer that does not clean clothes and cannot even sell it bc how can I sell a washer that does not clean clothes.

Samsung HE washer - Had to buy a washer in a hurry as my old one died with a full load in it. I didn't review this like I usually do. I went to the store intending to buy a different washer but changed my mind the last minute because I thought this machine could hold so much more because it didn't have the center agitator- BIG MISTAKE!

Washer was good for 9 months. Now washer will not spin. Tech has been to my house 5 trips. First time I was told it was floor place mat or plywood under washer. Second trip I was told wrong type of mat. Third trip was told nothing wrong with machine. Fourth trip tech changed water pump. Error code 3 showing on display for first time. Fifth trip changed motor-- still won't spin.

#WA400400PJHDWR/AA 02 is the model number for SAMSUNG VRT WASHER. PURCHASED: (BORN) September 2013,-(DIED) May 18th 2015... We always had an issue of it: RERINSINING EVERY LOAD, ADDING TIME, and the DC error code. Maybe every 20th load... It would complete a load without babysitting it by (STOPPING IT BEFORE IT ADDS MORE TIME), & RERINSES. But we would have to manually hand wring them out... to get rid of the excess water. Or hang the clothes on the clothesline, and let them solar dry. (Too heavy for the dryer). FINALLY... We call www.eliteappliance.com, a 5* Appliance Repair Company.

I ordered a Samsung washer (1 SAMSUNG: WF-42H5000AW) and dryer. Delivery was late, but not completely unreasonable at 2 1/2 weeks. The washer malfunctioned on the very 1st load. The rubber around the drum was found to have shredded and disintegrated and was mixed in with the laundry, all over the drum, and in all the drainage holes. I contacted Samsung, and after 50 minutes of phone tree, transfers, being on placed hold and finally speaking with "customer service" refused a replacement washer. I spent $1500 on this set and was unable to do a single load of wash. This company simply makes a poor product and has even poorer customer service. I did not think it was unreasonable to expect a new replacement washer for one which did not even last for one load of laundry.

Like ** in Florida, I have had my Samsung washer a little longer than four years and have had a problem with rust spreading around the bleach cup. This will not be repaired by Samsung and would not be repaired even if under warranty. I am going to call them to see if the bleach container can be removed so the area and cup can be sanded and repainted. I have never experienced this problem before and probably won't again since I will not order another Samsung. I also have a Samsung over-the stove microwave and the handle came apart after about three years of service. I now purchase LG products, which so far have been great.

Purchased this washer from Sears 11/26/12 for $850. Shortly after year one, blue plastic rim was shredding and blue shavings were in our clothes. Also, the thing sounded like a helicopter taking off. Sears tech determined it was the basket, ordered a new one. No washer for 9 days. Replaced basket, 2 days later, was making noises again. Tech came and determined bolt that held basket in was defective. 2 techs told me basket system was defective. I called Samsung and while the basket is under warranty, they refused to pay for the bolt that attaches it and the labor even though the defective basket under warranty caused those issues!

My water pump cracked on a 3 yr. old washing machine. Good thing I was at home when it happened. I have damage to 6 rooms (drywall, ceiling, carpet, etc).

I am so frustrated. This washer is only year and half old. Have had repair men out here 4 times since we bought it. First two times flooded our house. They fixed that. Now it wont spin, the bleach dispenser is rusted, the fabric softener dispenser leaks all over my clothes and ruins them, the washer wont spin and when it goes to the cycle acts like it is getting ready blow up, the tub is falling apart, the plastic is shaving off in my clothes. After 2 more repair calls and 200.00 later, the repair guys have no idea what is wrong with it. But if I want to spend 500 more, they can put a new computer on it and that may fix it. After numerous calls to Samsung, they offered me an extended one year warranty for 400.00 dollars. I told the lady she must be insane. I told her they only offer these because they know these things are junk. Are there any lawsuits I can file?

This washer looks like a gem but is my worst nightmare of any purchase I've ever made. 2 yrs ago I bought this high tech piece of crap and all I heard was the wife screaming at it. Not enough water to wet close and now no water at all comes out. I thought she needed to get used to it but soon realized what a bad move I made to buy this thing. I paid over a grand for this to make her happy and all it did was make dirty clothing stay dirty. We are disgusted.

I have a Samsung WF338AAB/XAA. The tub mounting bracket has rotted away. This machine is 6yrs old. However as my wife and I have been living in Arizona with my parents for the past 4 years, we have not used the machine. Only frequently when we are home for 2 weeks of only 2 months out the year. I have owned cheap wash machines that have lasted 20 plus years. I paid upwards to a $1000.00 and it falls apart with only infrequent use in just a few years. I will never buy a Samsung again if I can't get satisfaction from Samsung.

Hello I have had the same experience as Gayle from Florida. The bleach dispenser on my Samsung top loader WA5451ANW is rusting and ruining my clothes. I called Samsung and they say that although it is only 2 years old, they do not warranty against rust. They offered to send out a service person but I declined because what is he going to do? I removed the plastic part of the bleach dispenser and the entire area is rusting. I cleaned it with some CLR and stop-rust product. Dried it with a hair dryer and then painted it with an appliance paint used on dishwasher racks. I now notice I have a screw rusting above the soap dispenser so I guess I will do the same to it. These are just band-aid solutions for a bigger problem.

In November of 2014 I acquired a Samsung washer and dryer pair. After only 17 months, the washer will not spin the clothes dry. My sister had this same model number unit and was pleased with it when I purchased mine. Shortly thereafter, she began to have major problems with hers only to "junk" it at less than 3 years old. She had numerous repairs and the service man finally told her it was not worth putting any more money into. I have made numerous calls to Samsung only to be told that it's out of warranty - go figure! They will sell me an extended warranty for 329$ - half the cost of the machine. That would be stupid now wouldn't it. NO ONE should have to replace a machine of ANY brand at 17 months old. Samsung should be ashamed of the quality of their product.

We purchased a Samsung dryer DV405GTPAWR/AA a year ago. The dryer broke and it has been months with repairman and Samsung trying to repair. It wasn't repaired and Samsung doesn't have a resolution and doesn't care. Time to go get a new dryer but Samsung will not ever but a consideration for any product for anyone I can influence.

My washer that was bought at Lowe's back in 2012 which work good until now. I had a repair person tell me that it's the bearings and that it is very costly to get fixed. Advised me to buy a new washer it will be cheaper in the long run. Also told me to call Samsung and see if they would give me some kind of voucher for my next one. Well, that's a joke, they told me it's been too long since I had the washer and they will not honor any help, so I'm warning everyone do not buy their products, they do not stand behind them. The service person stated that they have had issues with the bearing. Never again.

Horrible experience. Called the hotline. Didn't understand anything they were saying. I guess it's cheaper to run the hotline in South America. Service sucks. I said dryer they say washer. Lol. Stay away from Samsung altogether - go with LG same price no headaches. And English speaking help. lol. I will never buy Samsung again.

I purchased the top load washing machine and am sorry to say worst purchase I have ever made. The first machine delivered was replaced within a year and now this second one is ready to go as I refuse to spend 1000 to repair it. The machine is stuck on the wash cycle and it wind spin out. I have read the other complaints on this machine and it appears to be the same issue. I see that Samsung is not standing behind their product with others and not sure I should even try. If anyone has success please let me know.

Jan 2011, I purchased Samsung front loading washer, model#WF410ANR/XAA01. 5/2/15, I noticed the clothes were wet at the end of the cycle-didn't receive an error code. I checked the filter-no debris & unplug unit. I noticed the drum wasn't turning. Due the numerous issues by consumers, I called Samsung, no recall. 5/5/15, repair guy informed that it's going to cost over $600 including labor. I was horrified! It's practically brand new. Trying to hold back tears of anger, he apologized & recommended I get a new unit. I'm furious! I did my research & thought I was selecting a top-grade product. I don't understand how a product can go from a high rating to poor. On top of it all, how come Samsung is not be held accountable. This is ethically wrong!

We purchased a Samsung Model WA 219 Front Load Washer in 2009. It worked well until today when it starting smoking and quit. When I disassembled the washer I found the root cause of the failure to be a corroded drum shaft assembly. This failure is due to a poor design. The cast aluminum part is not suitable for this service when it is bolted to a stainless steel drum. While it is repairable, the whole machine needs to be disassembled to clean out the debris and then replace all of the other damaged parts. Not sure it is worth it, knowing I will have to do this again in a few years or sooner. I won't be buying another Samsung appliance.

I have owned this washer for less than four years and several months ago had noticed a little rust around the bleach container but did not think much of it. Also noticed whites were not coming out as white as when washer was new. Now I see that the entire metal top is rusted and rust has encircled the bleach container. I searched the internet to see dozens of people having the exact same problem with this washer. I called Samsung and they said "Rust is cosmetic so it would not be covered even if you were in warranty." If there is a good lawyer out there that reads this please contact me and lets file a class action on behalf of all the customers that were duped when they purchased this piece of garbage.