Samsung Washers Reviews

Bought my Samsung washer on 11/2012. We had several service calls done before the warranty was even up. Then we started having the tank lose control when spinning. This would be on 5 tshirts not just bedding. I would have a load and then remove half of it just to get the tank to spin without erroring out. But it then got worse and I couldn't even use it anymore. It sounded like it was going to explode. So this year I went and bought a new set of Whirlpool washer and dryer (my only other set I've ever had was Whirlpool and lasted me 14 years). So I'm out another $1400.00 for a new set. We did have our other set repaired when the recall came out and my sister was trying to use it but the repair just put brackets on to hold the lid on so it doesn't blow off. The spinning still shakes the whole washer and now I have a set of machines taking up space in my garage that I can't do anything with. Thank you for your time.

Samsung has cheated me with their recall. My promised large capacity machine that would do bedding is now unusable for that purpose. Recall work does not restore these machines to their original performance level and all bedding must now be washed on delicate. No one would buy a machine that would only do bedding on delicate. Samsung is trying to make it appear they are doing right with their recall but they are cheating consumers. I now have a useless machine that has potential to still explode despite recall work.

I own a Samsung front loader washing machine. The machine spins violently and travels during the spin. I purchased this product at Lowe's and when I tried to return it I was told that it would not be possible as the time had expired for the return. They came out and put pads under the feet but this does not stop the violent spins even on low. I am very dissatisfied with this product and will not ever purchase this brand again.

I am the owner of a recalled Samsung Top Loading washer. I am very disappointed with SAMSUNG. I have had three service visits and our washing machine has yet to be repaired. Samsung has always had wonderful products in the past. What happened?

I am appalled at the service I received about having this washing machine replaced. This product isn't worth the money I wasted on purchasing it. The machine takes forever to wash and it doesn't clean well and it sometimes have to restarted several times before the cycle can be completed. I want the product replaced because this is not what I signed up for when I purchased this product.

A 2012 model of this Samsung WA48H7400AP washing machine came with a house we purchased. In the fall of 2016 the machine spewed water all over our basement. After doing some research I realized having it repaired was pointless and the reviews of the customer service Samsung provides were enough to make me stay away from the brand when buying a replacement. I purchased a new machine from Whirlpool and when the rebate option was announced I sent it a request. On 2/4/17 I received a $31 check. Samsung you have lost my business forever.

Had to replace water pump already. Washer is rusting around fabric softener dispenser. Samsung installed repair kit due to washer coming apart during the spin cycle. Would not purchase Samsung again.

In July 2016 we bought the Samsung top-loading washer, model WA45H7000AW. This washer does not fill enough water to wash the clothes. With a Normal load, it fills to less than 3, or sometime 4, inches. This is not enough to rinse out the dirt. The dirt is loosened by agitation, but then it collects in the folds of the clothes and does not get rinsed away -- because there is not enough water to rinse the dirt away. The service guy told us that this is how the washer was designed -- to save water. But it saves too much water! The guy also told us how to force the machine to add more water. (There is no manual control for water level.) But then the washer fills to the top, wasting lots and lots of water!

Dish network repaired the lid which is not attached secure. The washer has vibration issues and cannot complete a load. I have contacted Samsung through website and calls. I cannot get this washer repaired. This is a $600 hunk of junk. No one should purchase a Samsung washer. I have read the reviews and Samsung is not fixing these washers. I will never have another one of their products in my home including their phones that they literally screwed people over on.

I bought a Samsung thinking it would be an investment for my family. Something that would last and do a great job. And now I have a product that is unsafe and destroying people's laundry rooms. Samsung should give us back all the money we spent on this recalled machine. It's not our fault they keep building faulty products. I will never purchase another Samsung product again. I have spent way too many hours of my life dealing with this. Phone call after phone call to a company that really doesn't care. We need a voice... we just want them to make it right. My washer was brand new... I have only had it a little over a year. It's wrong.

Purchased Samsung washer (recall) and dryer (defective) only 3 months old. Samsung has provided horrible customer service for both. Neither of which are working and they were purchased 9/13/2016. I have spent 20 plus hrs on phone with Samsung. Promised return calls that never received and repair services. Again neither units are working.

Our very expensive Samsung washer has been a lemon since day one. It becomes unbalanced constantly. Started rusting at 6 months and now has a recall which Samsung is not doing much about. We now have to wash most things on delicate, no or low spin. Samsung needs to step up! I need a new washer but can't afford one nor should I have to. Samsung should provide full rebates.

I purchased my Samsung electric mid-priced range dryer 5 weeks ago and love it. It is quiet and efficient with a full range of options. Clothes come out dry, not cooked, unwrinkled & even heavy items are the same.

Samsung has too many recalls. I would not have selected one had I known almost 3 million recalled. Mine had worked but appeared later in recall. I am getting another replacement and find that model is on recall but the serial number determines if recalled. Appearance is very nice and they have deep tubs if a person is under 5' 4, my guess. Shall see how my new one does over time. Read some repairs have not fixed problems and if you cannot use a feature like bedding why pay for all this. Don't like delicate is 36 mins and no way to reduce washing time on the model. Cycles take too long like 120 mins to wash one load. Might like the agitator I had on my old Kenmore washer. Energy efficiency is not time efficiency.

I cannot begin to describe how disappointed and dissatisfied my husband and I are with Samsung. We first received news of the recall from Samsung of our Top Loading Washer yesterday, Feb. 2nd. Somehow, we were unaware of this recall in the news until learning of it by mail. We are senior citizens, own our home and take pride that we keep it updated and in beautiful condition. We thought we purchased wisely (in 2013) when (after many days of studying reviews, etc) we bought the combination Samsung washer/dryer including an extended warranty.

I wanted my new machine to clean bedding so that I didn't have to go to a dry cleaner anymore. What a disappointment the Samsung washers are, the blankets don't feel clean nor do my clothes. Will never buy anything Samsung ever again.

My Samsung dryer worked fine for a couple of months but then my dryer motor got extremely loud when running. Called company I bought from and they haven't came out to fix it to this day even after calls trying to get someone to come out.

My machines have worked ok while I have owned them. The dryer needed a heating element after a year. Now my washer is recalled. At first I thought, "Oh, no big deal. Recalls mean it will be fixed properly to address the problem or they will give us a fair amount to replace it." Well, this is not the case. They will reinforce the top so that when the machine blows apart inside, the top hopefully won't fly off. Or they will give me a whoppin $195 REBATE, 4- 6 weeks AFTER I buy a new machine. Now, we don't normally spend $2,000 on things but we did for our washer and dryer set because we wanted it to last us 10 years. But here we are, almost 4 years in and we are stuck paying for a new one (NOT SAMSUNG THIS TIME!).

My washer is in recall and it was only a couple months old, they REFUSE to give me a full refund. Ohio law "Implied warranty merchantability" states I am entitled to a full refund and they REFUSE! I can't use all the features paid for due to recall and they expect me to just say OK. I am NOT OK with being taken advantage of by a large Corp. Company. My washer could explode at any time which means it's not safe at all.

Recall process: Samsung washer purchased mid 2015 with 10 year warranty. Complaints sent to Samsung regarding water level, spin cycle and overall disappointment with unit. Recall notice in December 2016, waited over a month for paperwork via postal mail. Received SAME RECALL INFORMATION four weeks later without appropriate forms. Called customer service and recall center three times, finally asked to have forms emailed or faxed. Received within minutes. Waiting months for partial refund is a hardship for many. This could have been handled more professionally by Samsung. Note: As a mechanical engineer, changing a label and adding more parts does not address the original problem. Recommend class action suit by retailers and customers for full refunds.

The massive washer used to close the porthole leaks, so much, it leaks onto the floor. I called Samsung, they were so rude that I don't even have words for it. They said that all of their washers do that and it is no problem. I have to dry the whole washer after every load and dry the floor from the dripping then I have to leave the door to the washer open just so I don't get mold. It's been this way since purchase in Oct. 2016. I just started this repair type of progress because I have been so busy. Needless to say, I would never buy any thing Samsung. Their products are POS!

My Samsung washer WA456DRHDSU/AA is 2 yrs old. It has had 2 recalls. Recall one was for the drain pump going out. I had to pay 100.00 to replace and relocate it. Recall two is for the possibility of it exploding. The top will break away from the base causing damage to unit, person and other property. I have lost faith in Samsung appliances. Their fix is a sticker to remind me to use the delicate cycle when washing bedding. I bought that unit to handle large loads and bedding. I refuse to buy another samsung appliance. I will warn as many people as I can about these appliances. Pitiful job of making things right with customers. They need to give folks their money back!

Bought our Samsung set from Sears two years ago... first time owning a matching pair. Had faith in my washer until the recall came out and it affected my machine. Took many phone calls between Sears and Samsung before a serviceman came to repair... Said it was NOT a repair but a safety fix and that my bedding now could only be done on "delicates". I purchased this machine in particular to do heavy loads and after the "fix" was told that the machine could not handle the weight. Feeling very duped and cannot afford a new machine. Had to settle for the "fix". Each time I use the washer, I think, "Is this the day it will fall apart?"

If there is ever a Class Action Suit against Samsung, please include me. I bought a Samsung Washer/Dryer combo. August 2016. I heard washer making noise, but thought ok did not balance the clothes correctly. It was lucky my granddaughter recorded World News, to find out about the recall. As others thought no it can't be mine, and it was. People spent a lot of money with extended warranty thinking Samsung was a good name, and to have us all buy another first and then send a rebate was not right. I did not have the money for a new washer, most people do not, but since we moved long distance, money for damages received I used money from that. A rebate check should have been sent, not buying a new one yourself, then waiting 4, 6, weeks or longer for rebate.

I have a Samsung washer included in the recall and they DID a cheap fix and I can't wash bedding on anything but delicate. They should have totally replaced my unit instead of their cheap "repair".

It doesn't work like it was advertised and now if we want to get a refund they give us very little in if not any. Can't use the bedding cycle because it will blow off and that is not what I purchased. All cycles should work like they are supposed to.

I bought a new Samsung Automatic Clothes Washer from Home Depot in London, Ontario on May 13, 2016. It is a Front loader, supposed to be a Great Model but do not like it as after I have washed the clothes I find they have a Stale Smell. I have tried contacting Samsung to which they finally told me I needed to contact Home Depot about this issue. However when I tried by phone I waited listening to a lot of Music only to being cut off. Twice that incident happened. I was not very pleased to say the least. I believe the reason for the improper cleansing is due to the Front loader just Bouncing the clothes from A to Z instead of the Top Loader Agitating the clothes therefore really cleaning. I have been using Washing Machines for many years & this is the first one I've ever had a Complaint about. Is there any way to Resolve this issue? Please let me know. Thank You.

For two months I tried to deal with my top load washer recall. I had issues with my washer from the day it arrived in my home. I never knew how long a cycle would take... the longest was when washing 6 average bath towels. After 2 hours and 56 minutes with several rinse and spin cycles the washer was supposedly done but when I opened it the towels were still soaking wet. I manually put it on the spin cycle to get the water out. Total time 3 hours 11 minutes. My towels always smell terrible despite using Downy fabric softener. There are scum stains on my clothes that can't be removed. And then there is the violent shaking. I could go on and on.

We also bought a Samsung washer almost a year ago. Had a Kenmore washer for over 30 years with no problems whatsoever! This new Samsung is a disaster. Took the option of a fix instead of rebate. All our dark clothes come out dirty with smudges and huge gobs of lint! Also had a DISH man come out to give us the fix. Now the bedding cycle does not work and everything is totally wet! There are soap smudges all over the darker jeans, clothes and pants. I think it is time to start a class action suit. It sounds as Samsung is not even honoring the rebate we were promised.

Purchased the Samsung top loader washer and dryer. Machine never worked correctly from the beginning. Called within months of having the machines and the technician said he found no issues, yet we ended up with a recall. No issues, eh? Even better, the repair folks who came to fix the recall problem were from Dish Network! Yes, the satellite TV company. Sure enough after the fix they tried selling me Dish Network TV. Well now they have supposedly fixed the issue yet I can not wash my bedding properly. The setting for bedding spins on low! The bedding comes out soaking wet, too soaking for the dryer. Then I try to use the "SPIN" option yet the machine then fills up with water yet again then spins not making the situation any better. UGHHH Never again SAMSUNG! Never again. It sucks that those of us who have bought these machines spent over $600.00 and we have no recourse. This is so wrong in so many ways.

Safety Recall. Purchased a new set July 2015 with pending move and retirement 12/31/2015. Top of the line. Hoped to retire debt and worry free. Nov 4, 2016 - Learned of recall on TV (noteworthy - no notification from retailer or Samsung). Nov 5, 2016 - registered recalled washer on the Samsung recall website; opted for the rebate. Nov 15, 2016 - New washer (same model) delivered from SAMSUNG warehouse only to discover after the drivers took the 'old' one and set up the new one that it too was a recalled machine SOLD AFTER THE RECALL. Samsung escalation manager said I was entitled to the full rebate with the 2nd washer because no other comparable washer was available within my area. He agree to 'fix' the 2nd one and set up a repair appointment.

I purchased 5 appliances back in 2011 and within 3 yes our Samsung washer started acting up. The drum would shake uncontrollably and showing DC error codes, etc. Our washer also had rust around the top as I have read so many other people did too. We called Best Buy and they told us our warranty had expired and that emailed us giving us the option to extend our warranty but never heard back. Knowing we never gave them an email because at the time I didn't even have one, I asked them "what email?" Here the email address they had was invalid and just apologized when they realized it and said there was nothing they could do now!!! I couldn't believe 1000s of dollars worth of appliances were now no longer under warranty because they emailed an invalid email address that we never even gave them.

Samsung Washer Recall Debacle. Neither option offered is satisfactory!!! I registered my washer in Oct 2016. I received an e-mail in Dec with option to have it fixed or a rebate of $495 for the purchase of a new Samsung washer. The repair option is not acceptable based on reviews we have read stating that it does not address the real problem. We thought the rebate was reasonable for our 3 yr old machine but soon found that there are no similar machines in the gray color (to match our dryer) available in Canada (only in the US). We put our search on hold, had X-mas, went on vacation and in Jan found that our rebate offer had dropped to $324. The rebate decreased 35% while we shopped around and considered the rebate option, unbelievable.

I bought a Samsung front loading washing machine about 5 months ago and the unit continues to move during the spin cycle. It seems like it is always off balance. The shipping bolts have been removed and the machine is level on a cement floor. So far, Samsung has given me very little assistance and won't send out a technician even though it is under warranty. They had me go through some self-diagnosis at home but that didn't help. I even have scratches on the side of the washing machine from it bumping into my dryer. Terrible customer service from Samsung. The store that I bought this machine from is trying to help me and get me set up for a technician to come out. Beware of Samsung!

I purchased a Samsung washer and dryer in Sept 2015 for $800. The washer was recalled on Nov 2016 and within 12 hours of it being on news outlets I went to their website and filled out the recall forms. I NEVER heard a thing... CRICKETS. I call in Jan 2017 fill out everything via phone since they have no record of my online account. They schedule service for Tues Jan 24. I get notice from UPS I have an undeliverable package. I have to drive 2 hours away from home and it's the part to fix my washer.

I purchased this washer from my local Home Depot store in March 2016. First, Samsung doesn't impress me by stating that they only allow certified technicians to represent their products. The "certified delivery/installers" with Kid Glove Installation in Indianapolis, IN installed steel reinforced water line hoses which were in violation of the manufacturers guidelines to only use rubber hoses which would not restrict the water flow to the spot wash basin's water supply.

I called Samsung to see if I could get my money back. Spoke to Franchesca and she said I could get a rebate. It seems she wasn't listening. She told me I could get a rebate but I had to pay for the delivery again on the washer. I then said I didn't want the product and was scared of purchasing another Samsung washer. Furthermore why should I have to pay for a delivery fee again when indeed it was their product that failed. Franchesca then said she would bring it up to corporate management again but if I didn't hear back that means there is no change on their decision. I have never had an experience like this and I'm pretty frustrated. I hope that they get back to me so that I'm not left with this bad feeling about them. I purchased the set so they would only give me a rebate on the washer. I truly believe in customer service but truly this isn't how you treat customers.

I went through the Samsung procedure to get our top load washer repaired. Tech never showed. Called Samsung. They scheduled our visit with a company they no longer use. 2nd attempt, service scheduled, tech never showed. Called and spoke with Samsung rep, linguistic challenges made it almost impossible to understand what was being said. Very disappointed in Samsung. Will never purchase any of their products in the future. Lots of competition out there, stay away from Samsung.

I purchased the top load Samsung washing machine in September 2016 (#WA50K8600AV/A2) along with the matching dryer, from Home Depot. I was notified about the recall and decided to get the washing machine replaced. Despite the amount of money I have spent purchasing the washer and dryer, in addition to all the other Samsung products I've owned in the past, Samsung is refusing to replace my dryer as well. I compare this to a pair of shoes where the left shoe is defective but the right one works. The company just replaces my left shoe with a different model leaving me with mis-matched shoes. This concept is absolutely asinine.

In December 2016 I phoned Samsung for the recall on my washing machine which by the way was working fine. A DISH Cable guy comes out to do the recall on 1/3/2017. He was here 2 minutes. I went to use my washing machine and the machine would not drain or spin. It has been a NIGHTMARE!!! This is 1/25/2017 and my machine is still not working. I have not washed in almost a month. I probably talked to 20 or more different people over the last 3 weeks in Executive Customer relations, Escalation department, faxed my original receipt of purchase from Lowe's to Samsung etc. I was told they would give me a rebate of some kind. What I've gone through wasn't worth it. The repair guy came out 3 different times changed drain pump, mother board, dampers etc. My machine does not spin the clothes dry. The left hand doesn't know what the right hand is doing at Samsung.

I bought my Samsung top load washer 1/5/13, worked good for about 2 yrs. Then came the problems, error codes kept coming, and then one day doing bedding, I thought the washer was coming through the wall, ran in and shut it off before it did but it dumped about 15 gallons of water on the floor flooding two bedrooms. I called Samsung 11/20/16 and they took all my info and said they would send me a check to cover the cost of a new washer. It's now 1/25/17 haven't seen a thing in the mail, this company doesn't care about the consumer at all!!! Let's take them to the cleaners! Class action!

Like so many here, we bought a Samsung washing machine in the last year. We had problems with the loads becoming off balance, so when the recall notice came out we responded. The offer of a recall would have left us needing to pay $300 out of pocket to replace the unit, and since this was just a year old we didn't want to pay even more money, so we signed up for the "repair". It's NOT a repair! They send a sticker and tell you to wash your sheets on delicate. They still get off balance, but at least the machine shouldn't fall apart. Someone came out to do the "repair", which was just to add brackets to the top of the machine. We still have to wash on delicate! It still got off balance! But at least the top wasn't supposed to fly off.

My Samsung washing machine broke after a year and a half. The different cycles never worked properly. It was loud and ended up breaking apart. The rebate program is garbage. For a 500$ washing machine that split in half they offered me 40$. If I purchased another samsung they would give me $140. I would never purchase another piece of crap washing machine from samsung after it broke in half. I called the rebate line and they did not care. For 500$ piece of garbage I get $40 back on the recall. I had a mechanic give me an estimate to fix it and it would be $300 to fix. I get 40$ back on a rebate. Never buy samsung. It's a garbage producing company.

Purchased my washer about 1 month before recall. Checked online immediately to see if our machine was involved in the recall, it was. Immediately contacted Samsung and Lowes and purchased a new washer on 12/7/2016 and filled out all the paperwork. I had to contact Samsung twice by phone and internet to get the paperwork. Received confirmation from the Post Office that Samsung received my request for a refund on 12/15/2016. No refund as of today (1/24/2017) despite assurances on the phone I would have it in 4-6 weeks. I have had to make 2 payments on my charge card to cover this. Terrible customer service from this company. I should not have to be out of pocket for their manufacturing error!

I had to replace my recalled Samsung washer as it was on the recall list. Samsung indicated in black and white that if you decide to purchase a non-Samsung washer, the rebate would be $272, however, if you purchase another Samsung washer, the rebate would be $372. I hesitated to buy another Samsung washer but $272 is not enough to purchase a decent washer of any kind. So, I purchased another Samsung washer, same model that was on recall list. I filled out paperwork, registered my new washer on Samsung website and sent my proof to Samsung. I received my rebate expecting $372 but was shock to see the check only amounted to $341. Naturally I contacted customer service who indicated "tax" was not going to be paid. Samsung promised $372 regardless of what the washer cost. I am highly annoyed.

I paid $2000 for a front loader washer dryer because I was told it will look after my clothes and you pay for quality. Far from it. This has to be the worst, loudest, most repaired appliance Ive owned. The machines bounces across the floor on spin cycle. You cant hear the stereo going through the other room. They tried telling me its my floor, I said funny my other cheap machine was on the same floor and no problem. The dryer unit has failed twice! Like my cheap and nasty Samsung S6 edge which is slow. Dont buy Samsung.

I purchased a top load washer a year prior to the rebate. I bought a new washer and sent everything in as soon as there was a recall. It has now been three months and I have not received my rebate. When I called they were very rude and said it would be 6-8 weeks when it was processed and to try back in 2 weeks. I am a teacher and by no means just have $500+ extra dollars to front for many months. There is no way I would have done the recall if I would have known it was going to take well over the 6-8 weeks. I am STILL waiting on my rebate. I hope there is some sort of action taken against them. I will never buy from Samsung again. It's one thing to be mislead, and a whole other thing to be treated so poorly!

After I called Samsung rep several times, I was told that my case is upgraded to the upper level and was given a case number. After I mailed rebate form and all related documents and pictures, I received the check of $545 2 days ago. I was pleasantly surprised. Although I spent quite some time talking on the phone, the result is OK. To avoid my trouble, please remember to peel off the 2 labels from your old machine before it was hauled away.

As an unfortunate consumer who purchased a top-loading washer on the recall list, the run-around that I have been receiving since 11/2016 is borderline criminal. After the machine "walked" across my floor while spinning and destroyed 2 doors, the company promised to fix and reimburse for the doors. 3 missed appointments later, a satellite dish installer appears to put the piece in place. He broke the machine and I contacted Samsung who promised to have a technician repair.

Washer had to be repaired 6 months after I purchased it. A couple months ago came out to put a 2 min bracket on to keep it from tipping over. Never said anything about the rusted out bleach dispenser. I truly want my money back. No more repairs, no more lies, no more being rude about it. Just give my money back so I can buy me a washer machine please.

Even though we had a 5 year warranty, and it had to be serviced 5 times in 4 years, they only offered us $40 to return it. Our machine shook so much that we had to stop it so many times per load, and only wash on gentle. They knew about the problem for years, yet waiting until people were seriously injured before issuing the recall. DO NOT BUY ANY SAMSUNG PRODUCTS. YOU WILL BE SORRY IF YOU DO.

In July 2015 I purchased the Samsung washer WA400PJHDWR/AA and matching dryer from Brandsmart USA. The dryer is great. The washer is the worst I have ever owned. The one I replaced, which was a Whirlpool, was about 27 years old and worked better than this. It has all the bells and whistles, it just does not clean well. I use so much stain remover product, use the heavy stain option, which is a 2 hr cycle, and the clothes still have stains on them. After the 2nd or 3rd wash, the stains might come out, but not always. I know I should have reported this within the year, but I figured it was something I was doing wrong. I have tried more detergent, less detergent, presoak and every stain remover known to man. It is just a lousy machine. Has anyone else had this problem. If I could afford a new washer, this would be put out with the trash. Very disappointing for such a good brand.

If there was a place to note no stars, you, Samsung would have it from me. After purchasing a washer and dryer from Samsung we were promised we had just purchased two fine products. And with the Washer and Dryer being energy efficient they would pay for their self in no time. Not true. For me, at least, they have used more water, more electricity, more service calls, more detergent, more fabric softener, more time, more money and more tears. Resulting in a flat out lie from Samsung that they are energy efficient. Possibly a mass lawsuit should follow for those of us who purchased these poor excuse for washers. After all it should be reason enough, and this was one of the main reasons for purchasing the washer & dryer. I only have one reason that I do not care for the dryer. It is made of aluminum foil. It dries ok most of the time.

I received the recall on my Samsung washer. We decided we will just buy a new one. We chose another Samsung washer. We purchased it right after we were alerted about the recall, had it delivered the same week and sent the rebate out all the same week. 8 weeks later Samsung claims they haven't received my rebate. I'm still waiting for someone to contact me but I think my best option is to join the class action lawsuit. I will never purchase another Samsung product again. The rebates are scams! They claim they will give you an extra amount if you purchase another Samsung but yet they "NEVER RECEIVED" your rebate after you come out of pocket even more money to only get screwed in the end.

Re: Brand new dryer DV42H5200EW/A high pitch squealing sound [new]. Who on this board has had any luck with customer service. This started December 29, 2016. They told me to put less clothes in the dryer. When the noise got worse I called them the first week in January. They were going to send a repairperson. I needed to email my receipt. They said it was out of warranty. When I told them I called before it was out of warranty they said it was in warranty. They first told me they were going to fix it. Someone called me while I was in court on a Friday Jan. 6 to set up a repair. But first I would have to have a professional installer come out and dismantle it because it was stuck. I told them I couldn't get that done because I was in court and would have to call them back. They said call back Monday Jan, 9. I did and they said they cancelled the ticket because it was over 3 days old.

Our washer was working, but after hearing of the recall, we opted to have the washer fixed. Our washer was only 4 yrs old but Samsung would only give us $195 towards a new machine. They contracted with Dish TV for the repairs. Should have been a clue. After the repair, we did laundry on 3 different days. The 3rd load on the 3rd day, the machine malfunctioned and flooded the ceiling in our basement. Water and soap poured out of the light fixtures, and dripped through every seam in the Sheetrock. They won't return our calls. We keep being told someone will call us between 24 and 48 hrs and they never do. With all of their recalls and their refusal to take care of issues, how can they still have an A+ rating? They should be an F!

Samsung WF337AAG washer - Had this washer for around 6 years, and last week, it decided to autodestruct! The counter balance weights broke and destroyed the plastic around the drum that keeps the water in, so it emptied itself on the floor causing over 20,000$ of damage to my home. When I called Samsung to explain what had happened, they told me they wouldn't do anything for me since it is not under warranty anymore, not even send a tech to look at it... Great customer service!!!

My Samsung top loader washer was recalled due to the fact the top lids were popping off during spin cycles. Dangerous for sure, BUT I'm very unhappy with the customer solution to this problem! They offered someone to come out and make sure it was secure and do a few things OR a rebate of about 400.00 BUT you must purchase another washer, which mine was $999.99 and 2 years old. So I would have to add another $600.00 to replace this washer after 2 years and only get 400 bucks for it! That is really insulting if you ask me, So decided to keep my old one and have a technician out to fix it to make it safe.

I am currently not very happy about the way Samsung has handled the washer rebates. First of all, you have to pay out of your own pocket for the new washer until the rebate arrives. So needless to say I am paying for 2 washers on my charge account. My main complaint about Samsung is the people they have answering the incoming rebate phone calls. Not trained very well.

I recently received a recall packet in the mail and have been offered 3 options to remedy this, but knew better than to answer back immediately. My washer, knocks around violently to the point where I have to lean on it to finish a load, and it still doesn't work. It stays in UE constantly running my water. Recently while washing bedding, the washer knocked itself so hard a hose came off and water was everywhere. It ruined my laminate wood floor, and we live in a rental property, but paid for the floor. We had to take it up because the water completely ran through my kitchen. Now I'm considering if I need to also join a class action suit. ** if anyone has any idea how to do this! In the meantime I'm stuck because a replacement is not affordable even with the rebate, and I'm leery of repairs after reading the complaints on here. TIA.

I bought what I thought was top of the line washer and I found out on TV that the washer could explode and hurt someone. It has already caused injuries to several people. I was not notified of the problem. I had to find out on the news. I am not happy. I have had the so called repair and I am still not happy about this. Now am told that I can no longer wash bedding unless it is on the delicate system and of course it does not do the job. I am also not happy that the darn washer is rusting to pieces. It has rusted around the dispenser where the bleach goes in and has also rusted under the lid where the softener and detergent dispenser is located. It does not clean the clothes and I paid a lot of money for this crappy washer. Will not consider another Samsung.

I purchased the washer that the lid flies off and practically decapitates people; you should see what you have to go through to get compensation for that! Had the Samsung dryer as well, Model #DV45H7000EW/A2, Serial #0AHA5BBH701266R, purchased the dryer less than 6 months ago, it started making a terrible noise that was so LOUD!! Called on a Wednesday, the girl on the phone had my husband on the phone for 90 minutes, and said a technician would be calling us within 48 hours, that never happened. I called back the following Wednesday to find out what was going on, and they didn't know anything about it!! The first girl I spoke with was so dumb, sorry to say that, but it's true, she could barely type in our name, so asked to talk with a supervisor, that took forever.

I bought my Samsung washer in June from Sears. I started this process in early November as soon as I was notified of the recall. After repeated attempts to get my washer repaired, I have given up. They schedule appointments and don't keep them. When I call and complain, they say they can reschedule but then there aren't any appointments available! Then they say someone will call back but that never happens either! The other issue is you choose to have the washer replaced, you have to buy one of theirs to get the best rebate AND you have to buy the new washer first and mail the receipt in for a rebate that takes weeks and weeks to get. I don't want another Samsung washer, but I'll only get 400 bucks back towards a new one which means I'll be out 200 bucks for a washer I've had for a few months that doesn't get my clothes clean to begin with. Not right or fair. Never again will I buy a Samsung product. Can you help?

SAMSUNG STEAM DRYER STAINLESS PLATINUM - We purchased a brand new home with brand new appliances September 29, 2015. On September 21, 2016 our dryer was making terrible high-pitched squealing sounds. We arranged for a service tech to look at our dryer on September 29, 2016, as it was warranty work. On January 14, 2017, we experienced the same squealing sounds and had to take our laundry to a laundromat as I was not comfortable using the dryer. I called Samsung and was placed on hold for an hour and a half where I was advised that they could not do anything for me as the warranty was expired even though I was calling about a problem that was identified within the first year of warranty and obviously was replaced with a defective part. Terrible customer service for a brand new product!!! I will never buy Samsung or recommend Samsung again! Disgusting!!!

I purchased a W/D set from Samsung in July of 2015. The washer died at the end of December 2016.. just four months out of warranty. Upon finding the recall I realized the options they gave us were garbage, but felt safest with a new (AS I BELIEVE TO BE NEWLY MANUFACTURED) machine but it was an unsold and PATCHED version of the previous one with a new model number slapped on it. When it arrived I started a load and it broke on the FIRST WASH-- I am out $2200 and cannot get a hold of a live person at Samsung. THIS RECALL IS A FARCE -- IT IS A SCAM.

My Samsung top loader washer was involved in the recall. I opted for the fix since the rebate would not be enough to cover even half of what a new washer would cost me. The "fix" just made things worse. My bedding now comes out soaking wet. This is causing a strain on my dryer and my patience. My Samsung dryer now has to run over time. I'm ready to throw this machine out and cut my losses.

I bought a Samsung washer. We all know they're not cheap (dollarwise) but this machine has never worked right. Clothes didn't get clean. Takes over an hour to wash a load of clothes. The washer will not spin out so it's worthless even though it has a 10 year warranty. The warranty however isn't worth much if Samsung will not address the problem. 3 months and I'm still waiting on a service guy to come look at this machine. The laundromat knows me by name. I wouldn't tell anybody what to do if they are in a similar situation but here is what I'm going to do. In the morning I'm going to go buy another washer. I'm going to put this Samsung washer on the back of my pick-up and have a HUGE sign that reads. "Samsung washers are junk." I'm going to leave this washer and HUGE sign telling my experience with Samsung for the next month or two and drive everywhere.

Received the information from Samsung in the mail today. Called and shared with them that due to this issue, and several repairs, we had to junk the washing machine 4 months ago because they don't make the part to fix the drum breaking due to violent shaking of the machine (reason for recall). We had issues from the very start (2013) with error codes, the DC code (distribute clothes) and excessive shaking of the drum when it was spinning. My machine would actually move back towards the wall, it shook so hard. Needless to say, the machine was a piece of junk.

I bought a Samsung washing machine in April of 2012. After four years the inside was completely rotted and had be replaced. It wasn't a cheap washing machine either. I had a cheap one before that lasted longer than the Samsung one. My mother's Whirlpool is thirty years old and it still works. I had no idea that Samsung washers were such poor quality but now I know. The thing that really got me though was the incredibly horrible customer service. I must have talked to them twenty times and each time was a nightmare. It took a month and a half of three unsuccessful repair appointments before I threw in the towel and just bought a new washing machine. I have never dealt with a more frustrating company than Samsung. Do yourself a favor, buy another brand.

Samsung Washer Aqua Jet VRT - This machine is so environmentally friendly, energy efficient. It does everything BUT clean your clothes. Watch the cycle. It doesn't wash your clothes. It massages them. We have had the machine for 4-5 months and hate it. Spilled some diesel fuel on a sleeve, washed it including the soak cycle with terrible results. The sleeve still reeks of the diesel smell. Can't believe my wife is taking a load to the local coin laundromat to get them clean. Wish I had never gotten rid of our ten year old Kenmore! I strongly recommend NOT purchasing this product.

No, respond from Samsung. Called channel 8 action news in Tampa. The reporter did interview shown on TV. She also contacted Samsung. I received a call from Samsung with apologies & offered a full refund price for my machine. All I can ask I hope some law firm files a class action lawsuit against Samsung to get the necessary help.

Two options on Samsung washer recall, repair or rebate on new unit. I took the repair. Being a mech by trade I watched the BANDAID "fix" done. This is not by any means a "repair". It did not fix anything. The tech tore my dryer hose (I had to replace) and did most of the "grunt" work myself removing drain and water feed hoses and moving the units away from the wall. The "tech" was too fat to fit behind the unit and brought minimal tools, no zip ties, or paperwork to sign. Lucky I have a full tool box. Anyway if there is a class action lawsuit "I'm In". Unit's only 2 years old and have only been lightly used. Hope the dang thing don't explode the tranny.

On Sept 3, 2016 I purchased a Samsung top load washer (WA50K8600AV/A2) along with the matching onyx dryer. It was delivered on September 4, 2016. On September 29, 2016 I saw the news report, the top load washers were reported as exploding & the there was a recall. Naturally, I called Samsung to inquire if my brand new set was on the recall & was advised the issue was fixed prior to mine being manufactured & therefore I had nothing to worry about. The agent then advised me to registered the washer & dryer on Samsung.com, which I immediately proceeded to do & received an email documenting the registration. On Friday, 12/30/16 the washer began to make a loud grinding noise followed by a violent clanking sound. I then called the technical # listed on the machine itself, 866/726-7864 & was then advised the washer is "actually" on the recall. You can imagine my frustration.

My recalled washer was less than a year old when it was recalled. It cost over 750.00. The recall would only offer $674 toward purchase of Samsung or less for another product. Purchased same model without basket so it would meet their amount. Home Depot requires you purchase new hoses even though mine were less than a year old or your warranty is not valid. I had a 5 year separate warranty. Did everything requested and received check almost 6 weeks later for 514. Did not pay for required hoses or pay any taxes. Worst company I have ever dealt with. I will never buy another product and I intend to make everyone aware so they are not deceived by this company. Hopefully if enough people complain there can be a lawsuit. No matter what option you had to choose the consumer was screwed. Hope you go down Samsung for not doing the right thing for customers.

I purchased a Samsung top load washer in November of 2015. In November 2016, I heard that the washer was recalled via social media. I contacted Samsung immediately and opted to have the washer "fixed" as opposed to replacing it, what a mistake that was! First off, nobody showed up on the original scheduled date to have it "fixed". When they finally did show up on our second scheduled date, it was a DISH TV person who came out and applied two additional brackets to the machine. He also gave us a new sticker to place on the washer which changed the labeling of the wash cycles. Lastly, he never turned the water supply back on but luckily my husband was home when I first used the washer after the "repair".

I had a recalled top load washer. I bought a replacement and mailed my claim on Nov. 15 (certified mail). When I checked the status online, it showed that Samsung did not start processing the claim until Dec. 20 - a month later! They are now saying it's another 4-6 weeks. When I spoke with a supervisor in customer service last week, she told me the check had been cut and should have already arrived in the mail, but should be no later than this past Monday. It's now Thursday and... no check. When I called again to check on the status, they now have no record of it being sent. UNBELIEVABLE! It's bad enough that they are having so many dangerous technology issues, but there's just no excuse for poor customer service. I will never buy another Samsung product again.

Bought a Samsung washer 3 years ago. Within the first two weeks of owning it the bottom of the wash tub would separate so that clothes got stuck in it. Called the warranty company. They traded it out with another Samsung unit. Used it once same problem appeared again. Called once more to the warranty company. They did not want to come out and replace it, since they thought it was something I was doing to the washing machine. With enough evidence I finally got them to come out and replace the tub. I came to find out that it was a manufacturer's defect, along with the top lip since it had started to rub against the top of the tub shredding the plastic off the upper lining in the washing machine.

Samsung Washer WA422PRHDWR/AA: Bought Samsung Washer and Dryer. The Washer immediately was a problem. Within 3 months the bottom fell out, ruined my baseboards. Samsung send Tech people out over and over again, refusing to replace. Finally after five (5) techs - they replaced. This new Samsung since 2013 has had the rods replaced inside the drum because it was rocking so hard they broke. 10/2016 a new motherboard had to be installed. Also, the area where bleach is poured is "RUSTING OUT"! I have never seen such a thing, rust? What rusts today? Defective, low quality work.

I purchased a Samsung Top Loader Washer in 2012 and have been having rust issues, which I have been told it is not covered under warranty? Then the other day I receive the package for the recall (which I have the machine that is being recalled). So I called the number and spoke to someone about the recall and told them again about the rust issue. The guy proceeds to tell me that if I get the recall done I get a year warranty after that then to call back about the rust issue? Which totally confused me because if it wasn't covered before the recall then why will it be covered after the recall!

I am 100% disgusted at how this is being handled. I've been dealing with this since the end of November. I do not even have the time or patience to write everything that has happened throughout this process. To sum it up, I've been on the phone with Samsung at least 25 times with multiple tickets and have been given the complete run around multiple times. Each interaction has taken anywhere from 30 mins to 2 hours of my time. It is absolutely absurd how this is being handled. Where is the class action suit at? Who do I have to contact to get this resolved? Below is a small log of some of the interactions. Dec 4 - no show and waited 4 hours. Dec 10 - no repair and waited 4 hours. Dec 20 - no repair and waited 4 hours. Escalated to ECR: Dec 23 - no callback. Dec 26 - no callback. Jan 6 - no callback. Jan 9 - 10am call scheduled and no callback. Jan 8 - stuck in rinse; tub won't drain. Unplugged it 3x to rest it.

I bought my Samsung washer after having a front loading Maytag for 2 years and 2 days, it was only covered for 2 years and the drum broke. I had to start over. My new Samsung washer has slammed itself all over the laundry room. I have readjusted it on about every load. It barely uses any water and soap is stuck to my jeans. I have never washed bedding. It goes nuts on towels or jeans. Now I find out it is on recall. I wish I was contacted before yesterday. I guess they didn't want to refund my money. THAT IS BAD BUSINESS. After reading what I have read here. I am opting to get a new washer. I really hope it goes better than what I have seen here. I will come back and let you know how it went.

The recall program is beyond a scam. We were sold bundled Samsung washer and dryer, shipped it from Florida paying shipping and duty. The washer was recalled. We cannot buy Samsung here & like every other person who has washers & dryers, that were also sold as a bundle, we want matching washer & dryer. Samsung's replacement washers are 2x the price of the originals, for the same features and color. Plus, we'd have to repay shipping & duty so this would be a cost prohibitive washing machine to re-purchase and ship from Florida. They won't take back the dryer so that we may buy Whirlpool or Maytag here. We are beyond frustrated with 3 months of calling & speaking to supervisors.

I purchased one of the washers being recalled by Samsung. After countless phone calls and promises that I would be contacted within 48 hours, a DISH technician showed up a couple of months later. Since Samsung was offering a pittance rebate toward a new washer (I haven't even owned mine for a year) I realized I couldn't afford to replace the washer. So I opted for the "repair". Since the repair, my washer will not spin properly when washing bedding. The bedding comes out wet and takes forever to dry. I don't want this piece of crap washer anymore. Do I have any recourse with the company to replace it at no charge or at least give me a reasonable rebate?

After I received the recall notice from Samsung I decided to purchase a new machine instead of opting for the repairs and decided to purchase another Samsung washer to maximize the rebate. Big mistake as the only machine available at the moment is a low end Samsung, nothing close to the WA400 series I owned. I didn't discover how poorly this machine is made until after the delivery and using it for a few loads. I wish I had taken my time and studied what other names are available. I switched to Samsung after owning Whirlpool and Maytag pieces of junk. I've already filed a complaint with Samsung but not holding my breath for any resolution.

As everyone else, I as well am having a terrible time with this washing machine, I just want it gone!!! I am so tired of putting my washer on the extra spin once the washer has ended, the only thing I am doing is making additional money for my electric company, because my washer is constantly on trying to rid my clothing of the excess water. It will not spin and drain!!! I hope a lawsuit is brought against Samsung, I truly cannot wait to sign on the dotted line!!!

I was initially sent out a letter on October 13, 2016 in regards to the recall. Since then it has been a total nightmare!!! I have called their special washing machine recall line which is in the Dominican Republic over 25 times now and spent over 40 hours on hold and when I get to speak with someone they can't understand English or the line is static on their end only they say. I am waiting for my sticker kit and a tech did come and all they did was put bigger bolts on the back of inside machine. There is no difference at all. I am frustrated that I can't even use my machine without watching it for safety reasons. I actually am so appalled by Samsung customer service their lack of! They do not care about their customers and I am tired of getting the runaround from them. I really do not think they have managers as they all say "we will escalate this to a manager." I believe it's a script they read from.

My Samsung washing machine is affected by the recent recall due to the fact that the top-loading door is prone to explode and damage nearby property or people. Samsung offers only minimum monetary compensation, and so I instead decided to go the route of having Samsung repair my defective machine. After two no-show appointments and two full months of back-and-forth emails with their service repair team, I have no idea when Samsung will get their act together and repair the machine. Until then, they continue to be liable for my family's safety risk but they don't seem to care.

I recently found out I am the proud owner of a Samsung Recalled washer. I received a black label to place over part of the white control panel. After reading packet decided to call number provided to inquire about recall. I was unable to get thru due to high call volumes and lack of time to remain on hold. So I went to web address listed in packet. I chose the option of rebate to replace washer.

I have the same issue as another poster. My Washing Machine was recalled by Samsung. They sent a Dish Network tech to repair it who promptly scratched the machine up. The repair also isn't completed. The top is loose and the control panel is not screwed down. I contacted Samsung many times and have received the run around. I have started recording my phone calls with them. It has gotten so bad. They refuse to replace the scratched up machine. Making matters worse, it was a custom color that isn't carried in that model anymore so we cannot replace with something that matches the dryer. I have filed a BBB complaint and continue to try and work with Samsung but am reaching the point where I file in court against them. This is ridiculous.

This is the worst washing machine I've ever owned. It worked fine for about a year and after that I've had nothing but trouble with it. When I purchased this washer I was so excited because I usually bought cheaper washers. What a huge disappointment and waste of money. I will never buy a Samsung of any kind again. Do yourself a favor and go with another brand.

My Samsung washer WA50F9A7D was part of the national recall for having a "possibility of breaking apart" due to the inadequate top brackets. Called and had that repaired. That was free of charge and we chose that option other than the $250 rebate towards another manufacturer. Our matching dryer, model DV50F9A7EVP/AV had also been acting up, performing with a loud rattling noise. I complained about that in my initial complaint to Samsung, but there was no recall on it, so they brushed me off.

As a result of the recall the fix was to make the washer's setting LOW spin for bedding and add braces, change settings. Well the bedding comes out soaking wet!!! Not acceptable! I do not feel confident washing my bedding in this machine. It is inferior to what it was before the recall. I called Samsung and of course you get someone from India to take your call, and they will not forward you to a manager/supervisor. (It is like they resist forwarding your complaint to a manager for some reason unknown to me.) Customer service is not what I would think from a well known company. They would not forward my call to a supervisor. Said they did not know their superior's name was. I pressed to get a supervisors (42 mins, 35 mins before I got a first name of supervisor).

I purchased the top loader washer and dryer on 2/28/15. The dryer died about 4 months ago and the lid to the washer had to be replaced ($300.00). Well now, the replaced lid is once again broken at the hinges. The plastic just breaks and you can't close the lid!!! I will never purchase another washer and dryer product by Samsung again!!! I already replaced the dryer and now it looks like I will have to replace the washer as I'm not willing to spend $300.00 bucks on replacing lids every six months.

I purchased the Samsung WA476DSHAWR/A1 IN 2014. Well 1st of all there is already two spots of rust, then came the recall for the exploding washer. So I called and was told I had two options. 1. Get a new washer. If it was a Samsung they would give me $299 or another manufacturer $199. 2. They would repair the machine and give me an additional year warranty. Neither of these options were acceptable but I chose the repair based on the fact that I paid $1,100 for a washer 3 1/2 years ago. So they sent the Dish Network man for the recall. (Yeah that's right the cable guy). He added two screws to the top of the machine from inside then they replaced the label that covers the dial setting. Now they want me to wash bedding only on the delicate cycle. WTF. (The delicate cycle, is basically hand washing). I have called every day since 12-15 and keep getting told that I will get a call with 24-48 hours. Still waiting on that call.

While most of the complaints about the front load washers center around the smell and the mold problem, you can mitigate this by draining the machine regularly or running deodorizing tablets in them. But even if you do this, the machine will break. There is a part that supports the stainless drum inside the plastic tub. It's called the 'Spider' Bracket. This piece is made out of some cheap Zinc alloy, such as Zamac or something similar. It's bolted to the stainless steel drum and connected directly to the A/C Induction motor on the back of the tub.

My washing machine was part of the Samsung Recall. When I purchased my washing machine in 7/7/12, I began to have issues within a few months. We have just managed to try to adjust to the noises and the constant error messages and having to stop the washing machine from going on an endless spin and rinse cycle. I finally gave in and purchased a new washer (non Samsung) and sent for my rebate. I received a check in the mail for a whopping $36!! Is this a joke? I paid $633.25!!! Sure, I was not expecting to get the full amount I paid, after all I did use it, but $36?! Come on SAMSUNG! I called their customer service dept and was told this is the fair market value for the washer at this time! Crazy! Needless to say, I will never buy another SAMSUNG product again! Includes my SAMSUNG cell phone that is due for an upgrade in 2 months! So disappointed!

We were waiting for the service guy to show up to repair our Samsung washer for the exploding issue. He did not show up. We called Samsung and it was very difficult to hear and understand her. We were told that the repair guy didn't show because they don't have parts for the repair. She gave my a number to call. It's the company that they hired to do the repairs. They gave me a number to call, that person gave me a number to call. Finally someone tells they don't know when someone will repair the machine.

When I first got in touch with Samsung about my brand new washer that was included in the recall, I chose to purchase a new replacement. I found out that the reimbursement would not cover the cost of a new washer, so I changed for the re-enforcement. Then I found out that they totally leave it up to "DISH Network" to do the enforcement of the washer top load. Yes, a little shocked, but I thought "whatever". When the man from DISH left I discovered he damaged the washer. Later finding out he disconnected a sensor, which a manager from DISH reconnected so I could use the washer again, but the man who did the enforcement also scratched up the washer and dented it in two places.

/I too learned of the recall thru social media. I had an OK experience with the DISH tech who came out and replaced the brackets that hold the top of the washer on. I had earlier this year had a repair on my Samsung Dryer, which the dryer barrel lining had torn apart and stop turning. I fought with Samsung but they did send someone out to replace the barrel "no charge". I sent pictures and documented everything.

I've had a problem with my Samsung washer since September 2016. UE light on vibrating and loud noise. Had washer serviced and tech repaired pump and said transmission going out and not covered on my energy protection plan. Purchased machine the end of 2014 at Lowe's. The next morning Good Morning America broadcast that the machine was being recalled and exploding. So I sent email on the Samsung site. I received email from Samsung September 28, 2016 to forward correct serial number. Washer was usable but still loud noise. UE light came back on and same problem existed. No longer working. Finally after many attempts service call set up for tech to come out on November 30, 2016. Tech came out supposedly repaired only recall part, but the machine has not worked since.

When I received notice that my Samsung washer could blow in my wife's face I took immediate action. The information provided that I could either have my washer repaired or they would provide $445.00 towards the purchase of another washer. Separately, they said If I purchased another Samsung washer they would pay up to an additional $150.00 for loyalty. When I received my rebate check after purchasing another Samsung washer it was only for the rebate amount of $445.00. I called and spoke with two different persons at Samsung about this issue and they merely kept transferring back to the automated answering system. VERY DECEPTIVE PRACTICE.

We bought a Samsung washing machine loading on top # WHAH7000AWA2 this summer so we did not have any issue with the recall but I would have love to return it. It doesn't wash cloth properly, soap stain on cloth for 1 out of 2 washing cycle and very noisy even if there is the logo VRT (vibration reduction...). We call customer service to report the fact that we have so little water it did not wash the cloth and they said to us that it was normal? So then it's normal that my cloth are not wash properly? After this call we try many things to make it work. We put less cloth, we change for a longer cycle, etc... but did not work. For less cloth, less water... It's a big deception and can't wait to change it.

I have never fought with an appliance more than I have fought with this washing machine. I have owned this model for a year and 4 months. I absolutely dread washing a load of laundry. It will loop in a rinse/spin cycle for hours. I pause the machine. Redistribute the wet clothes and restart it. Only to still have it locked in an endless loop. It doesn't matter what the load content is nor how large or small. Every single load takes hours due to the rinse/spin loop that it gets into. Usually, I reset the load to just "spin." Then stand there for 10 minutes to catch it before it refills with water. I, then, have to load wet, not completely wrung out, clothes into the matching dryer.

I bought a Samsung top loading washer in October, 2015. Then in November it was brought to my attention that they had a recall on it. I first called on November 11, 2016 and waited an hour and a half to finally get through to someone. I scheduled an appointment for a service. No call, no show. This happened to me 3 times. By this time I am furious. The excuses they had was ridiculous. On 11/26/2016 they transferred me to 3 different departments and then was passed by to where I started. Even more furious. I told them I was done with a service repair and I wanted a new washer and I was not going to except the $346.00 rebate on a washer I paid $549.00 for.

I am so disgusted with the way I have been treated by Samsung. I am one of the unfortunate ones with the washer recall. They give you a choice, get washer fixed with brackets or get rebate. Tell me, where am I going to get a new washer for $256. #1 all the washers are on recall and where am I going to get a difference brand for $156. So I opt for the repair. I begged Samsung not to send out A&E Factory Service since I read the complaints about them. NOPE, had no choice. Carlos does the repair. Meanwhile, the dryer went. Now these units are only 3 years old. So another guy, Kimbum, comes from NISI to repair dryer. He notices that top of washer is damaged because Carlos did not set the top in properly and pushed out the side of the top. I need a whole new top! I'm thinking this guy knows what he is talking about. I called Samsung to put in report of damage to washer.

My Samsung was 3 and 1/2 months old when I found out about its recall. Completely dissatisfied with what Samsung offered me due to them not replacing or giving me enough money to replace BRAND NEW washer I saved so hard for. I had to let them repair it. Wished I would never allowed the repair. It does not wash or spin like it needs to. Huge washer and I had to rewash one set of sheets and put on heavy duty cycle. Do not. I repeat do not buy a Samsung washer. It is terrible and Samsung does not stand behind their product!!!

I purchased a Samsung stackable washer and dryer 5 years ago. They have been nothing but trouble. The last straw was when the washer shafts support broke. In less than 5 years I have replaced the washer pump, the dryer belt, heating element, and door gasket. Now the drum support spider on the washer is cracked and I'm fed up with Samsung. I will never again buy a Samsung appliance.

My LG washing machine which I love broke down and needed a new part which would take at least 2 weeks, so I went to Curry's and bought what I thought would be a great machine and what a disappointment I was in for. Unlike my LG when the spin cycle finishes the drum goes round for a few minutes and the clothing comes out virtually crease free, however on the Samsung you have no such option and even on an 800 spin everything comes out creased and hard. Also if you want to do a delicate wash you are only permitted to have a rinse cycle of 3 which if you have a large load three is not enough for me as I like a good rinse. I wish I could go back to Currys and get a new LG instead but now I am stuck with a washing machine that I loathe.

Samsung should stand behind their product. Once the recall was corrected now my washer does not spin correctly and leave my clothes all wet. It makes a tumbling sound when it is spinning. From December 1st until now I have created 10 work tickets and my washer is still not fix. The last person that works in the resolution department told me that she would email me a rebate but as today I still have not received it. They only want to give me between $126.00-$236.00 for my washer. I will NEVER get another Samsung washer again. One tech did come and told my husband that there was nothing wrong with the washer and when I call the tech he told me that it was the dampers but that he did not have the part. The tech told my husband to take a video of the problem.

I received notice of recall of my Samsung Wash Machine which I had purchased within the past year. I followed all of the instructions regarding purchasing a replacement machine with the promise from Samsung that I would receive at least a partial reimbursement for the inconvenience. They promised a refund check within 4 - 6 weeks of purchase and submission of my claim. It has been over two months since I submitted the required claim information and have not heard anything from Samsung, let alone receiving my reimbursement check. Samsung should be boycotted. BUY AMERICAN!

I have a Samsung washer I today had repaired and the service was good. We bought this in 2013 and the technician opened the washer too and my God rust like a 20 year old car up north. The guy said "this must be at least 6 years old!" Nope. He did the repair and runs but I almost bought a replacement, they offered 295 dollars and during November, the Black Friday events, a 1100 washer 599.

We have owned our Samsung for just over a year and I must say it's the biggest disaster of a washer I have ever seen. No matter what setting you put it on it puts whatever temp water it wants to in. We set it on cold and the water is so hot you can't wash the clothes in it so you have to hand pour cold in it. The water levels are just as unpredictable. To which there is no way to set how much water it puts in so you're at its mercy. I'll never buy a Samsung product. Not even a phone.

As described by others, I too had a morning appointment today to have the "fix" for my 6 month old washing machine because no other Samsung washer is the same color/height/width, etc. so I chose the fix rather than have a mismatched pair. Samsung has not called and I doubt they will. I'm wondering out loud if in Texas we can go to small claims court to get our money back. The product would be rendered useless if "fixed" as delicate wash only is not why I purchased a large tub and I'm not interested in a mismatched pair nor a machine that can explode. If anyone knows, let me know.

4 year old washer is part of the exploding recall. But they will not acknowledge that when it spins uncontrollably is to blame for the lid being thrown off! The lid does not just decide to come free and fly across the room! They will only add a support piece to the lid to try and keep it on. Why does the lid come off? No answer! I can tell you when your machine tub starts throwing itself against all sides and your washer moves it is dangerous! Not to mention your machine can't spin the water out of your clothes so no washer for over a month!

I have a washer which was on the recall list. Samsung sent a repairman to bolt down the lid so it will not fly off when the drum is banging all over the place since the brackets are broken to hold it in place. The additional warranty which we understood to be effective starting then was not activated. The repair company which the reference ticket was sent to is NISI. He will only text me not call and talk to you. After countless calls to Samsung repair in which they assure me the warranty is in the system and NISI will call to set up an appointment for repair, NISI still says today they have no guarantee of warranty and the trip charge will be $160.00. I call Samsung again and request a supervisor and am placed on hold for 45 minutes and no one ever came back to me. Samsung needs to respond to this issue!!!

My washer was part of the recall. I was offered less than half of what it cost less than 3 years ago. I decided to just do the recall and take the warranty. It had already started making a terrible grinding noise and would bang when spinning. They came out and added the hooks (they use DirecTV techs to do this btw) and told me to call back in and use the warranty. I called back in and made the appointment (after they run me through the gamut of is your washer level, was it installed properly) repair guy comes out a week later and says he fixed it. He was irritated when we made him turn it on high and much to his surprise it was still making that terrible noise. He said he would have to get parts and come back two days later. He calls and comes back and replaces the bowl and clutch. I test it out and it seems to work well.

We purchased a Samsung washer June 2016. It worked great until the recall service man came to fix the recall. After he left, we put a load of clothes on to wash and once it got to the rinse cycle it stopped with an error code flashing. I called the service man to tell him and he said he didn't know what to tell me because he didn't know anything about appliances. I immediately called 1-800-SAMSUNG to report the problem. The man told me I would hear from a repairman in 24-48 hours. It has now been 16 days. I have spent hours calling to resolve the problem and get my washer fixed. I am always told someone will call me back in 25-48 hours. I'm spending lots of time, gas and money taking my clothes to the laundromat. I wish I never bought a Samsung product and I will never buy one again.

I have personally been stood up 3 times for the in-home service repair available for the Samsung washer recall, and I have been given a major runaround by both National Service Alliance and Samsung. (It is my understanding that Samsung has contracted with National Service Alliance out of Salt Lake City, Utah to sub out the repairs in each state.) I have wasted 3 days of work due to “all day” in-home repair appointments that have not been kept, and I have spent countless hours on the phone with both Samsung and National Service Alliance trying to resolve the matter to no avail. After being stood up 3 times for my repair and after reading about all the problems others are having with the recall, both Samsung and National Service Alliance deserve to be exposed as to how they are NOT handling this recall as it potentially affects the health and safety of millions of families.

I bought a $1000 Samsung washer in September last year and found out that it was part of the recall by checking online. Samsung never contacted me. I set up a repair call online, got an e-mail confirming a repair between noon and 5 last Tuesday, with a contact phone number in Dallas. I called Samsung and the number on Monday to confirm, Samsung told me they had no more information and no answer at the number. On Tuesday, same deal and of course nobody show up. On Wednesday same deal. I filed a complaint online with Samsung and a representative told me that I should schedule another call, was entitled to no compensation and she had no idea why they didn't show up. This is a scam, I already had a terrible experience with a $2,000+ fridge that died 2 months after the warranty expired. I will never buy one of their appliances again.

I purchased the recalled washer in May 2014 and had to replace it in March 2016 for the EXACT reason it is being recalled. I have all documents, receipts and even pictures and I don't qualify for the refund. You know what they want? A sticker! A sticker I don't have. This company has turned into a joke. It's sad that the people who have actually been affected by this issue won't qualify under the recall. You know, because we had to replace the washer that literally fell apart. I will never buy another Samsung product again.

So they came to "repair" the washer. Now the washer no longer rinses completely when washing bedding. The "repair" was to simply reduce the effectiveness of the rinsing process. Now I need to go back to them. I want my $ back, washer no longer performing as promised.

After notifying Samsung of the exploding top load washer I own, I chose to have it repaired, I waited the two weeks required to receive the parts, they never came. After calling Samsung again, I finally got the part, made an appointment with D I S H, who does the work for Samsung. They never showed up. Made another call to Samsung, got another with D I S H, and, they didn't show up again. The person at D I S H was very rude and uncaring, blaming Samsung for not giving them a work order. Samsung, on the other hand claims they gave them the order. I guess I won't get the washer fixed. If it blows up, I hope it don't kill the dog...or my wife.

These washers are absolutely garbage. Samsung rigged these machines in order to get the "energy star" rating. These machines do not fill enough to wash clothes, you cannot use liquid fabric softener as per Samsung repair representative as the machine is rigged via the water temperature sensor once again to obtain the energy star rating. Machines blow up in bedding cycle. Samsung solution replace bracket and give you a sticker to attach to cycle control thereby altering the cycle options. Outright fraud instead of recalling all these pieces of junk. Stay away from Samsung washing machines.

I purchased a Frontload washer two years ago. Within the first year the washer time would keep adding time. Called customer service and they said I had to call a certified approved technician. I called them and it took a week to get them out from another state. They said it was a bad control board and they replaced it and charged me $169 for the service call. The same problem started happening again so I called Samsung back and gave me some troubleshooting tips to try. I did that and it still did not help. Called Samsung back and explained it to them and they said it was out of warranty and they couldn't do anything. I will never buy another Samsung appliance again. What a piece of crap!

My 4 year old top load washer (model #: WA5451ANW) is rusting away around the bleach dispenser. I attempted to have my extended warranty cover this problem without success. Samsung has been unresponsive. The rust is now staining my clothes. Stay away from Samsung!!!

This machine does fine if you're washing small items: t shirts, socks, wash cloths. But if you're planning on washing bed sheets, bath towels or any other larger item, stay away! The problem is this machine tends to ball these larger items up so they don't rinse well and when it comes to spin dry, forget it! The machine will go off balance and reset. You will be required to take each large item out, unball it, then wrap it around the edge of the tub as evenly as possible. Even then, it is not uncommon to have to spin dry 1/3 of the load at a time.

Please remember to take the labels off the old recalled washer before it is hauled away, or take pictures of the labels. You'll need to send this with your rebate application if you're opting for a cash rebate towards a new washer. I talked to several Samsung reps during the process of opting for the rebate and getting a ticket number... and none of them ever mentioned this requirement. It is only mentioned in the rebate form. Who will ever think of taking the labels off the old washer or taking pictures of it??? Samsung probably is finding out that more people are opting for the cash rebate rather than the in-house repair, and have added this "hidden" requirement. This is very unfair to the consumers and puts an undue burden on us.

Stay clear from Samsung Washer and Dryer. They will deliver you a washer and dryer, and if the washer is broken they will then try to sell you a higher model. If rejected they will say you must wait a MONTH for the washer. Once you decide no to the one month and try to return the product Home Depot and Samsung will charge you a 25% restocking fee and come up with some random BS about how it’s how they do business (Note: this is all within a call of under 2 hours after the delivery truck arrived)... I mean what the hell am I going to do with just a dryer... (Criminals) Stay clear of Home Depot and Samsung washer and dryers they have the ** customer service.

I also read the recalled letter, my Samsung washer is five years old, working great no issues until I received the recall pad to add to the washer. Now my washer doesn't work at all, once it put that on. I have called at 20 times to Samsung. They offered my only $154. Or one more year warranty plus a repair person come and bolt the washer top. I was promised that a repair person would be arriving to my home. No company no called. This not right. Does anyone have the new keypad issue?

I received my rebate forms by email and read through it days later because the rep at Samsung customer service sent it to wrong email. By the time I called back and got it corrected my old washer had been hauled away. The rebate form wants the stickers off the actual washer. If I was told this at the time of calling in over 20 times then I would have took them off. Now they are tell me I can't get that lousy $45 dollars until I provide original receipt from the washer I purchased in 2011 and proof from company saying it was hauled off. They have owe me for the price of having it hauled that wasn't free and they need to be giving more than $45 dollars for a mess they created. We should be able to put in a lawsuit against them for that little rebate. I purchased another Samsung washer and dryer, I'm going to return it and not support Samsung at all.

I purchased the Samsung top loader 3 months ago. In total for shipping, installation and additional part I paid $537.00. The recall states I have to purchase an entirely new machine and within 4 to 6 weeks will get a refund of $412.00 max. If I get the repair, the washer is ONLY under warranty of the specific repair. When I asked for a copy of the warranty in writing they refused to provide one. The company I purchased the machine from refuses to offer a service plan therefore most consumers who purchased this washer will LOSE at least $200.00 if not more!!!

I've setup three different appointments to have my washer fixed. First time, the repairman says it is not part of the washer recall. They can't fix it and I must get a rebate. I call Samsung and they assure me it can be repaired and schedule another appointment. This time Samsung cancels my appointment and does not tell me so I waste time sitting home for a repairman that is not coming. I call back and speak to a supervisor, he assures me again that it can be repaired, but he can not tell me if the repairmen they send to my house are trained and can repair it.

We bought our Samsung top load washer in July 2016. No problems with it until the recall. We made an appointment to have it fixed, took off work and waited and waited and waited. No one showed up, no one called to say they weren't coming. Made a complaint and was connected with a gentleman that explained they were very busy and falling behind. No other explanation, but a new appointment was set. This time the repairman showed up when scheduled, fixed the washer and left.

After reading the reviews of the so-called "repairs" the service companies are completing on the recalled Samsung washers, I am seriously considering canceling the repair. The reviews make me think I should just be happy that my washer can complete a wash cycle and leave it at that. I don't want to have a repair company come out and make the machine completely inoperable. I have already received and applied the labeling and know that the washer will never perform to the standards I expected from an expensive large capacity washer.

I have one of the top loading washing machine that can explode when on spin cycle. I opted for the fix rather than the rebate because I did not want to shell out more money to buy a new machine. The fix is ridiculous. Basically they put a sticker on the front and now bedding needs to be washed on the delicate cycle. This just not get them clean enough. I Never will buy a Samsung again.

Samsung greets callers to their phones with a phrase that states ‘customer satisfaction is our first priority’. That statement is the furthest thing from the truth. A bold face lie in fact. My top load washer was under a recall, for which a technician was assigned to perform the recall repairs. He did so on November 28th. The technician reconnected everything but never turned the water back on, and we soon found out why. The cheap plastic fitting for the hot water connection on the back of the machine was stripped/destroyed when the technician put the hose back on. The first wash we go to do ended up flooding the basement. This is a negligence issue.

Samsung Top Load Washing Machine - Since the recall of machines blowing up, I notified Samsung of my model and serial number. They took the information and set up an appointment for a repair person to come out and fix the problem. They never showed and never called. Since then, I've called back 2 more times. Both times I've been told someone will call me to set up the appointment but no one ever calls. I agree with one review that said there should be a CLASS ACTION on Samsung. I'll never purchase another Samsung product.

Washer recall - I am not sure if I should FIX it or get something else. That means getting both W/D so that they match. The kicker is that they do NOT take back the old ones. I am free to donate to Goodwill or whatever, or leave them on the side of the road. New shiny SAMSUNG w/c it seems odd to me. I am leery of this machine and now I can not use all of the features. Not happy. The FIX technician came right away, only reason for 2 stars.

Samsung Front loader Washer - Bought this March 2016 and it became nonfunctional Dec. 2016. I was transferred to multiple technicians and each one of them had no idea of the ongoing problem. You had to slowly explain the problem over and over again. It seems there is a lack of communication and it has been very frustrating. Finally, after several attempts to rectify the issue, about 2.5 hours of talk time, they gave me a ticket number to have it fixed. Called the company that will come out to fix it and it will take several days for them to come out and see it. Please, please save yourself frustration and buy anything but Samsung.

I have had my Samsung top-load washer for around 5-6 years. It has actually served me well. When I heard about the recall and saw mine was on the list, I registered and waited like everyone else. When the "fix" was released, I was told to choose a date. I did so (I think for 11/14? ), held the date, and then was told a few days beforehand it was cancelled and would be rescheduled. I waited again and was assigned the date of 12/5 with DISH. Mondays is the easiest day for me as I work full time, so this was okay. I cancelled my appointments and was given a window of 12-5.

I bought a Samsung top loader for around $700 and a year later it exploded and damaged my laundry and almost injured my family. I called Samsung about it and they didn't care what happened to me and family, nor would they honor their warranty telling me it's outside the year coverage despite the company advertising a 10 motor warranty. They did have a Samsung repair person call me and he told me to just get a new washer because it would cost more to fix my Samsung washer that exploded than to buy a new washer. So, I bought a new one... but months later I find out my Samsung top loader was part of a nationwide recall. I called Samsung to get my money back and to pay for the damage the Samsung exploding washer caused to my home but once again Samsung refused to accept responsibility.

AVOID Samsung WF42H5000AW Washing Machine DV42H5000EW Dryer. Avoid Samsung machines at all cost. Do not buy. They will cost you more in repairs and time off work then you will spend on real quality machines. Samsung make the biggest POS machines. We have had our machines almost 3 years since July 2014. First the washing machine wouldn't complete a full cycle and would stop when it got to the rinse cycle. Gives code button stuck. Well had a repair company come out and look. Was told needed to order parts, would take about 7 days. 6 weeks later told machine not worth repairing, that parts were not ordered, what is needed is new main board and wiring harness. Here is the kicker: 3 days after calling about the washing machine the dryer stops working. You can hear the motor running but drum will not spin. Same thing. Not worth repairing. Needs new motor. Luckily my wife purchased an extended warranty.

This is the 5 time I'm calling. I need some to tell me what is going to happen with my washer. Y'all have send two technicians and not has change. I don't know if y'all pay for damage this washer does to your home or if and trip to the washeteria and gas for two months. They said there I was going to receive a call in the next 24 to 48 hrs and they are just not been honest.

HIGHLY dissatisfied with this product!! Purchased 3 years ago and then suddenly, the drum starts to come loose from the stabilizer bar, beating the washing machine against the wall. I call Samsung, told they would send someone out to fix it because THIS IS THE REASON THE WASHERS ARE BLOWING UP!! The serviceman comes out and places 2 L shaped hooks to hold the lid in place but is told he is not allowed to fix the drum, "because that is not a part of the problem."

I have now been without a washing machine for 4 weeks. With a family of four this is horrible. No one at Samsung cares or are trained to do anything but give excuses about why they can't make it out to fix. They schedule services to get you off the phone but a day later you will get a call from an automated system that states they don't have your parts. On top of it all I paid for a service package from Best Buy who will not touch the washer until the recall is fixed. Seems like everyone is passing the problem and not taking accountability. If you ask for your money back to buy you a new one they give you 1/3 of the cost that you paid for the washer... Seems like they have snowed over a lot of consumers.

I purchased a Samsung washer and dryer in July of 2014 along with an extended warranty. Absolute waste of money. The dryer needs a new heater and Samsung only allows certain service companies to work on them. So after a week they come out, don't have a heater, have to wait another four days without a dryer. Finally asked the girl to track the part. Oh waste of time, they have no idea how long the part will be back order. Now I have to wait another 5 days for the extended warranty to contact Samsung to see if they even have the part.

I purchased a Samsung washer and dryer 7/11/2016. Today is 12/5/2016; the dryer stopped working over 2 months ago and I have been struggling with both the store (Lowe's in Mt. Dora Florida) and manufacturer - they are both pointing fingers at each other to resolve the issue. Samsung told me to plug in a lamp to troubleshoot the problem and then told me to have the outlet changed out. I called out electricians last week and paid $163.50 to have the outlet changed. The dryer still did not work. The electricians opened the back of the unit to find out that it had burned up - plug and all and that is was not fixable. Lowe's is telling me they cannot take the unit back as they would not be able to recoup their cost and that I needed to purchase a new dryer.

I was just informed that my 3 year old washer was recalled. Lowe's transferred me to Samsung and they offered me a $175 rebate to buy any other brand, or $275 to buy another Samsung. What!!! My washer was over $600 3 years ago and you're offering me 275? What a joke!! They also offered me a reinforcement of the washers drum. How nice! After expressing my dissatisfaction, the operator hung up on me. That's a professional Samsung employee right there, I guess that shows the quality and dignity of work and employees they acquire. NEVER BUY A SAMSUNG AGAIN> EVER> STAY AWAY> GREEDY.

I purchased a washing machine by Samsung in August 2015. Now 2016 there is a recall on it. Well, I have followed all of their instructions and have now decided to get the repair. On 12/3/2016 between 8am-1pm was my appointment; no one called and there was a no show. So, I called Samsung and they told me that Dish was too booked up, and that they will have to reschedule me. Why would Dish come for my washing machine? I don't need my TV repaired. I feel as though I am getting the runaround and that Samsung is trying to prolong the repair or getting irresponsible contractors. They are not offering me enough money to buy another machine, and that's what I would prefer, because I don't like the machine anyway, but I can't afford to purchase again. Now my next appointment is 12/6/2016. Hopefully the new contractor will show up. Please tell What Other Steps Can I Take.

I have spoke with Samsung twice now and I have be told two very different things by their customer service. After the first very long and painful phone call, I received an email letting me know they would give us a rebate of $45!!! If we stay with Samsung we will receive $145!!! We paid $800 for this washer 3 years ago. The top of the washer around the bleach cup is rusted as well as the underside of the washer. It quit spinning correctly about two weeks before the recall and now it won't spin out at all. It drains all the water and flashes a dc code.

Boy howdy, do I ever have a case of buyer's remorse. Purchased one of the Samsung top load HE washing machines in 2014, and it's one subject to the recent recall. Worked perfectly until Samsung contracted with Dish Network to come perform the recall on it (have they lost their minds?). Imagine that - a satellite TV installer comes out to perform recall service on your washing machine. Doesn't make any sense at all.

The day I heard about the top load washer recall I called Samsung to see what was needed. I was directed to the website for faster service and after filling out the information to confirm my machine was recalled I had 2 options. The option to get a new washer only gave me a rebate of $136 for a Samsung washer or $36 for another brand. My washer is 4 years old and should have a life expectancy of 10-14 years and I paid over $900 with an extended 10 year warranty. I can see prorating the washer but at 4 years I used 1/3 of the life expectancy which does not equal $136 or $36. I then called Samsung 3 times, the 1st waiting on hold for 1.5 hours then asking the person about the refund and how it works and then asked to have someone call me back so I can further review with them.

We bought a defective Samsung washing machine that has been recalled due to high risk of injury. We've spent the last four months on this issue and find Samsung is not honoring the recall. We've spent hundreds of hours dealing with hundreds of people with nothing to show for it but frustration. They obviously are not going to make good on refunding consumers. Every time we call we're told there is a new hoop to jump. We're given a reference number, told the person can't help but someone will call me back and on and on. They are selling defective appliances so I believe this needs to be addressed at both a state and federal level. It's bad enough that they're being allowed to sell dangerous items in the country but even worse that they get away with this fraud of a recall. Thank you for any help you might be able to provide.

I am very dissatisfied with the Samsung Washer due to their recall and the way they have treated me during the recall. As soon as the recall was announced I went to the Samsung website and confirmed my Washer was part of the recall. I tried to upload my info into the recall website but it kept rejecting the upload. I then tried by phone and was placed on forever hold. Two days later I was able to upload the info into the recall website. Samsung gave me an appointment date in which I had to wait at home and they never showed. Samsung 2 weeks later rescheduled through their local rep in which I waited at home and later received a phone call that they would not be coming because they do not have the KIT they need for the recall fix (why even schedule me if that is the case). It has been almost 1 month since I started this recall journey and I am still waiting. I believe this has convinced me never to by Samsung.

I have a scheduled appointment on 2 Dec from noon to 5 to have my Samsung Washer repaired. Dish Network is doing the work, so I called the number provided on hold for 12 minutes listening to Dish network advertisements. Why couldn't there be a direct number to Dish specifically for the recalls?

I had the repair done for my Samsung Washer so that the lid will not come flying off; however, I still am required to do all of my bedding on the delicate cycle. I bought my washer so that I could wash bedding, delicates, etc. Now my bedding takes much longer to dry because you are not allowed to use the bedding cycle for safety issues. I called Samsung to complain that this is really not a fix. It is just a bandage for the problem. I was on the phone with them for 45 minutes with a very rude customer service person who said, "I just need to adapt to the new cycle." I feel like not allowing you to wash your bedding on the actual appropriate cycle is not the same machine anymore. It is not what I originally bought. Very frustrated!

I bought a washer and dryer set a year and half ago. Both units have been replaced once. My dryer stopped heating 2 months ago and Samsung has sent the same repair company (A&E Factory Repair) 4 times to fix the problem and they have not done so. I have repeatedly asked for a refund or exchange and I keep getting the runaround from them. They actually wanna send the same horrible company to try and fix it again! I am beyond frustrated and will NEVER buy a Samsung appliance again! Sad part is I have a recall on my washer now and will still have to deal with them for that now too!

Bought a Samsung washer (WA48H7400AW/A2) for my son as a housewarming gift. Was part of the washer recall and scheduled the repair to be made through Samsung AFTER HOLDING FOR 1 1/2 hours! Repair Tech came today to repair. Did not explain the repair to my son nor leave any type of invoice explaining the repair. No cycle label change nor warning label applied, just took the back off the washer, did "something" and left. I called the repair company and they COULD NOT EVEN TELL ME WHAT REPAIR SAMSUNG HAD AUTHORIZED THEM TO PERFORM!!! You "repaired" the machine but can't tell me what your Tech actually did?? Told me I would have to call Samsung to see what they actually wanted as a repair for that model.

We bought a top load washer June of 2015. Found out about the recall and submitted online for a repair. On November 21, 2016 they sent out Dish tv to do the repair. Washer has not worked since. It will turn on but nothing else. Called Dish. They said they couldn't do anything about it till Samsung called. I called Samsung got the runaround, lied to so finally they rescheduled A&E appliance repair to come out on November 28, 2016. That tech they could not touch the machine because Dish tv had already serviced it. They said I had to call Samsung back and that Samsung needed to call A&E service repair to reschedule. I then get an email saying that the appointment was canceled. I spent over 3 1/2 hrs on the phone with Samsung, talked to numerous people, lied to, given the runaround, disconnected over 7 times. By this time I am pissed off to no end. I told them I have been without a washer for almost 2 weeks.

I had an appointment set up with A&E Factory Services, who simply did not show, did not call, nothing. I waited all day for them, then called Samsung to start over. They have given me new appointment on Sunday morning from 8-12 with an affiliate of Dish Network. Someone who does these repairs, supposedly. I was thanked for my loyalty to Samsung products. I have been loyal until now, but this A&E is a BAD joke.

I am writing this because it has been a nightmare since I decided to do the recall and replace the part. Samsung sent Dish network to my house to complete the recall the service tech when I questioned him as to why Dish was doing the install he said they were hired by Samsung. After the tech removed the top of my machine and replaced the attachment with s clamps he then left. I tried to do laundry after and was not able to because the washer would not complete a cycle and later after continually trying a 1e code appeared which was a water sensor not working. I immediately called Dish and talked with a customer rep to ask them to please send out the tech to fix what he had broke and they stated they were not responsible and that I needed to contact Samsung. Which I did and 2 hours later I thought I had a repair man coming out on Monday.

We purchased the Samsung because it had good reviews but a year into owning it the top started rusting. The company refused to do anything about it. Then the washer kept getting out of balance when the recall came about. They informed me it was the out of balance problem that was going to be repaired. When the repairperson came out he told me his only task was to replace a pin and a plastic bracket to keep the top from flying apart. What a joke. Samsung should stand behind the products and repair the issues they have known about. I have contacted them again and I am waiting for a response. I am truly disappointed and let down by this manufacturer.

I made two appointments with Samsung for the recall technician to come out and it was a no show on both appointments. I missed 2 days of work waiting on the technician and received an apology email 1 week after the appointment was supposed to take place. I also received a kit in the mail, with a black label for my washing machine and my front label is not black, it is a gray and the washer and dryer are white. It will look very tacky to put that on my washing machine with the money I paid for the entire set. I called and have made the 3rd attempt to have my machine serviced by a technician. I also asked about the black label and I was told this is the only label they are making. It is a cheap looking label and I refuse to put on my washing machine. I will never buy any Samsung appliance again in the future. Lesson learned very well!!!

Samsung washing machine had problem as water leaking at tap and 4E error. When I called customer service in Hyderabad, Telangana, they sent 3rd party engineer. They opened top cover and said 2200/- Rupees for inlet change. We said, that might not cause since water leaking at tap. They did close and went as says will come tomorrow. Called several time, they did not pick the phone. And whole washing machine not working. I am decided to do not take Samsung products.

Less than a year ago I bought one of the top loading washers now subject to a recall. On 9/30/16 I went to the Samsung website and followed the instructions for reporting my washer. I received an automated confirmation the same day stating: "Thank you for registering with Samsung to receive safety information concerning your Top Load Washer. When Samsung and the CPSC have reached a remedy for the issue, we will notify you of that remedy and next steps. In the meantime, please use the delicate cycle to wash bedding, waterproof materials, and bulky items. Your safety is important to us and we apologize for any inconvenience this may have caused."

Bought all new Samsung appliances 2 years ago and wow was that a mistake! 3 of the 4 kitchen appliances broke in the first year. I had to take day after day off work because the repair company they contracted work out to was so overwhelmed with Samsung warranty repairs (that certainly says something about the quality of the products). Now our dryer has broke. The thing is literally 26 months old. We have had $370 worth of repairs done and the problem wasn't fixed. The heat is not working. Apparently a fuse that prevents overheating keeps blowing and there appears to be a problem with the computer in it. We have given up and have bought a new Whirlpool dryer. Customer service for Samsung was horrendous. I will never, ever buy another Samsung product. I have never been so disgusted by a company. Please heed this warning if you are considering it. It's not worth it. The lower price now will cost you in the long run.

My SAMSUNG FRONT LOADER went on fire! Thank God someone was home. Model #WM3270CW. This machine was not on Samsung's Recall List. Contacted Samsung-- and they did nothing. I am writing this so the buyer is aware.

I purchased a Samsung top load washer and dryer back in 2013 and received a letter in October that my washer might be one of the models impacted by the recall. I immediately registered my washer. I received a letter on November 14, 2016 advising me that I could either choose a free in home repair kit or a rebate of $163. I called customer service to find how the rebate amount was determined as I paid over $900 for the washer and was directed to visit the Samsung website. When I re-enter my details, the rebate amount now shows as $373. I can't even choose the higher rebate amount as I get a message that "our records indicate that you have already responded", even though I haven't.

Just got off the phone with their representative. She was helpful describing the process. It appears I have two choices. Have my washer repaired by one of their contractors or accept $524 rebate. I decided to take the repair with a one year warranty because accepting the rebate was unacceptable as I would have to pay upfront the full cost of the replacement washer and wait four to six weeks for a refund. I am over seventy years old and on a fixed income. I cannot afford to tie up funds waiting on a rebate that would probably take longer than four to six weeks based on how long it took me to get through on the phone to Samsung. I have been calling for four weeks straight each day and getting a response of wait times from two hours to five hours; I choose not to wait and decided to call over the Thanksgiving Holiday and got through in less than twenty minutes.

I am SUPER disappointed with Samsung’s offer to rectify my new faulty washer. I bought it with the intention of washing large dog blankets so I feel they sold me something that can't do what they said it could do safely therefore I think they should take back the pair for much better replacement cost than what was offered. Here are some facts they told me today over the phone. I purchased my washer $1079 Jan 2016. I bought a 3-yr warranty thru Lowe’s. They offered me a Samsung re-purchase $899. If I don't purchase one of their machines they would only give me $773 for a non-Samsung washer. I’ve had mine for less than a year. Samsung washer offers expire May 26th.

I am truly disappointed and appalled on how your company has handled the recall in my case. Your company sent someone to put a kit into our washing machine. After the kit was install my machine is now not working properly and the spin cycle just does not work. Our clothes stay soaked. Drenching soak, after numerous calls and ticket # given and after being told I live in a military community and no company is able to come into the military installation due to security and or not wanting to go through the steps to gain post access and fix the problem. So your company is only giving us the option to accept a rebate. A rebate in which I do not want.

I have had really without exaggeration the worst purchasing experience of my life in buying ALL new Samsung appliances for my family in the home I am renovating. The washing machine I purchased (Front loader washing machine model # WF42H5200A) has leaked from the first load. I have since been lied to by customer service reps and supervisors, deliberately misinformed, put on hold for more than 30 minutes while a service reps comes back to tell me his supervisor is busy. Had multiple service reps inspect my washing machine with zero follow up by Samsung while it continues to leak all over my home damaging my newly renovated home.

We purchased our Samsung washer in 2011. Model number WA5451ANW/XAA. Since purchasing the washer, we've seen rust develop all along the detergent containers (which slide under the lid). Samsung states this problem is cosmetic and will not repair. The washer was just repaired due to Samsung's recall to prevent the machine from breaking apart during the spin cycle. The rust occurred prior to the recall. We are obviously upset that Samsung is not willing to take responsibility for the rust problem. I will use the washer until I can no longer use it, but I am very upset that this $1000 product will become unusable in the near future. We've had the washer five years, and unfortunately, that is just not long enough for an appliance.

I have a top load washing machine that was recalled. I opted for the repair. I went online and picked a date. I received a confirmation email with date I choose 21 Nov 2016. The week before my scheduled appointment I received a voice mail stating that the technician was on his way. I texted them stating I was not at home as I work and cannot just take off. I then received an email stating that my appointment had been moved to 22 Nov 2016. I called Samsung and was told that they should not have changed the date without contacting me but they could not tell me why the date had been moved and that a supervisor would call me by the end of the day. I never received a callback.

We purchased a top loading washer less than 1 year ago! After hearing about the recall we discovered ours were on the list. We called Lowe's and the sales rep wasn't exactly sure of the process and advised that we call Samsung customer service. Samsung said they would reimburse us for full price but we would be unable to get a matching dryer. Frustrated with not having a matching set that I originally paid for I opted for the repair. Technician takes 10 min to repair the part after having taken off half day of work. Then a week later Samsung sends an "overlay" which is just a sticker to put over the different wash cycles which doesn't even match my dryer.

I have been dealing with Samsung since August on my machine that was 10 months old - 1st ticket number ** - they were going to have a "certified repair company" call me and schedule a repair. I have already had a company repair twice (they are a certified dealer) but Samsung could not find the previous repair's listed. Certified Company never called. September 2016. 2nd ticket number ** - a executive would call me back if I sent a copy of my receipt to email eFax@sea.samsung.com with subject/name and phone number - they would offer me my choice of full refund or a new machine. Oct 20th sent email as requested - no callback. 3rd ticket number Peter 11/16/2016 ** escalation. Someone would call me back - took all my information - could not find any ticket number. No call back.

Bought a washer from this company last year. Washer was actually made in 2013. It has now been recalled and I'm being prorated from 2013 when it was manufactured instead of when I bought it in 2015. They are only bandaging the problem. The problem is with the bolt in the the drum. It is too short for the washer machine. If I would have known I was going to be prorated from when it was manufactured I would have just bought a Whirlpool. I have had issues with the washer from day one of buying it. Have had service done on it only to have the same problem continued. Ended up going to a laundromat to wash clothes.

Bought top loading washer and matching, both new at Lowe's June 2016. I understand Samsung is also going through their fireball Galaxy issues and now they also have a recall on their top loading washer. Ironically the washer wouldn't spin a small load 3 nights ago so I went through the online process to register my choice in the recall. Either keep the washer and Samsung will give me an extra 1 year warranty or I will receive a rebate on returning the washer and buy a new one. The price I paid for the washer (5 months ago) was $1300.00 and the lovely rebate they offered was $758.00. That's the first ignorant insult.

I purchased my Samsung Washer with an extended warranty from Best Buy for $649.99 along with a Samsung Dryer for $649.99. The warranty cost me $260.98 and I renewed it a second time for the same amount! This product should be covered in full! I noticed that my washer started to clunk and give uneven load messages even when the load was evenly distributed. I looked up what might be causing this and lo and behold, I was not notified by Samsung and my washer was RECALLED and might EXPLODE! I contacted their recall website, filled out everything they asked for and called them for a repair through National Service Alliance for which Samsung supposedly oversees the dispatch.

Samsung 5.2 cu. ft. Top Load washer with Vibration Reduction - As we all know by now many washers have been recalled. Mine being one of them. However since I got this machine I noticed many small holes appearing in A LOT of my family's cotton tops like t-shirts, under shirts, long sleeved shirts. After researching online I found a complaint to Samsung and one being from 2008 in the UK about the exact same problem. That is 8 years ago!

AFTER Samsung makes the repair, a new control-panel sticker will be affixed to the washer. This new control panel of cycle selections indicates that the Bedding and Bulky Items cycle will be a delicate cycle. Apparently, the repair will only reinforce the top of the washer so it doesn't blow off and injure someone. However, the repair will do nothing to provide us with a cycle that adequately washes bedding and bulky items, as other manufacturers provide on their machines. It will be the same cycle that washes items such as lingerie.

The automatic drying cycle is very poor quality and does not correctly detect when clothes are dry. Dryer frequently stops after running only a few minutes. It is absolutely useless. Have to use timed drying to get clothes completely dried. As always, Samsung's customer service is no help and will not provide service under warranty. We have purchased a houseful of Samsung products and are completely dissatisfied with the dryer, the dishwasher and the icemaker. We will NEVER AGAIN PURCHASE NOR RECOMMEND SAMSUNG PRODUCTS.

Our washer was part of recall and I followed instructions on Samsung to make a claim, choosing the in-home repair option. Got no-reply email from Samsung telling me Installs Inc. LLC would be there November 17, 2016 to perform repair, but that someone had to be home all day. Rearranged schedule to be home but they never showed. When I called they said the part they need to do the repair had not come in and they would call me to arrange an appointment when it did come in.

I purchased a Samsung washing machine 3 years ago. It is now being recalled, the option to fix my current washing machine in my area is not an option. Since they don't have repair techs in my area they are refunding me my full amount that I paid for the washer. However, my question is that I've always been under the impression that the HE washing machines to work properly require a matching dryer. I do not want another Samsung washing machine, but don't want to buy another dryer either. Any inputs on how they will work if I choose another brand washing machine?

My washer is less than a year old and in the last two months it has only worked about two weeks. Five times a tech has been out to repair it. It too is under the recall which I have yet to address. Ready to take the rebate and get a new brand. I will never purchase another Samsung.

I recently purchased a front loader washer and dryer made by Samsung. After only 6 weeks, it stopped working mid cycle. I spent 2 hours going through all of the troubleshooting steps with a customer support rep and then had to wait until Monday to book an appointment with a repair person (they don't work weekends). I spent an additional hour going through all of the same information with 2 to 3 more people and finally they agreed to send a repair person. 8 days later a repair person came. After 20 mins he said that he needed to order some parts. Another 8 days go by (now 18 days without a working machine). 2 repair people come. After 3 hours they determined that they could not fix the unit and would request that I be approved for a new one. Another week goes by.

If I could give this a big fat zero, I would!! We purchased a matching pair washer/dryer in 2010 for an extremely high dollar amount. No problems with the dryer, but the washer is a disaster. They look beautiful on the outside & still do, but looks are deceiving. I agree with others' comments about the odor & vibration at times with a heavy load. We had the gasket around the door opening replaced at least twice. But nothing prepared me for what just happened yesterday.

DO NOT BUY SAMSUNG. Our washing machine is only 10 months old. There has been a huge recall. For those that don't know this is the second recall. There was also a recall in Australia. So again why would you buy a machine from a company that has their second recall? Exploding products (washers and phones) seem to be their specialty.

Our five year old Samsung front loading washing machine began billowing black rancid smoke from it while continuing to run. I called Samsung and they agreed to send repairman and pay the labor to fix the problem knowing it was 5 years old. The repairman reported it would be nearly $800, as the shaft, drum bracket and bearing had all failed, causing an out of round condition that rubbed the door rubber seal until it started to burn. Samsung then refused to honor their commitment not paying labor for repairs. They offered no other form of rebate or discount as it was out of warranty. The problem is common and is the root cause for out of balance drums reported. The design is weak as this high end product should last many years. And even worse they had a case number assigned, had recorded their commitment and backed out.

I bought a Samsung washing machine top load. It was the worst move I've ever made. It won't work half the time. LG is top of the line. I can't say that enough. DILLON! If I had it to do over again I would not have bought it. Everything is breaking on it.

Bought a new samsung washing machine 1 1/2 year. There is a defect that can cause them to blow apart. There is a recall which I don't agree with. Either you get in home repair or they give you credit towards your new washer. After 1 1/2 years and putting my health in danger they offered me 60% of what I paid for it. As far as I'm concern this is a slap in the face. I will try as much as possible to stay away from samsung product. The company is not worthy of my business.

I recently (in February of 2016) bought a washer and dryer from Home Depot. Samsung models. They have worked just fine with few issues. I have a model that is listed as potentially exploding. I opted for the repair. I was on hold for hours getting to report this. They set up repair for 11/14. Gave me a dispatch number and name of Installs, Inc. who would repair it. I took a vacation day and waited all day with no one showing up. I put 3 calls into Samsung. All 3 CSR's were very nice and promised to help, but no one did. NOT ONE PERSON could tell me why a repair was scheduled, but no one showed up. I am livid. I didn't cause this problem. I waited 8 hours for someone to show up because THEY scheduled it and it didn't happen. Samsung is handling this issue VERY poorly.

Called customer service told them the writing had rubbed off machine. Could not read. She told me to call parts people. He told me to purchase a whole front panel for $70.07 plus frt. No printed decal avail. Called back cust. serv. got same girl in training. Told her problem. Guy in back kept telling her what to say. Finally talked to him. He told me same thing. No decals. Just look online and see what WAS there. Or purchase a panel. I wrote on it with marker pen. Nice on my front loader. Money you pay and this happens. I was really mad until I read all the working complaints this machine has had. I should feel lucky the machine works. No more pricey Samsung washers for me.

Worst service ever on recall top loader washing machine. Made an appointment for all day. Received an email confirming, on the day serviceman should have been here to call #. Called 12 times, sometimes disconnected because of high call volume, put on hold for OVER 30 minutes. Never buy a Samsung product. The service company had my phone #, why didn't they call me & reschedule because they were overbooked. Worst customer service!!!

I bought a Samsung washer less than a year ago and it is still under warranty. Received information that it is being recalled and will send me a check toward a new washer either theirs or a different maker. I have to buy it first and send in the receipt to get the check. I chose to get a new washer from a different maker. The amount Samsung will give me is less than what I originally paid for their washer. I feel since it is still under warranty and their defective product is unsafe and recalled I should receive a full refund since I have to purchase a replacement and will incur additional expense. I will not purchase another Samsung product.

My washer is one that is on recall and I opted to have it repaired since Samsung isn't telling us how much they will gives us for our washers. I scheduled online using the recall site. I scheduled for Sunday 13 November for the afternoon. I got an email with a Dispatch ID, a Servicer name of National Service Alliance and a phone number of 801-503-9814. So no one showed up, no one called. I have been trying to call to find out what is going on. That phone number is for Samsung and every time I call I get a "we are disconnecting your call due to a high call volume" message.

Purchased brand new Samsung top of the line steam dryer in 05/13, since then have put 3 thermostats. Now broke again. This item was very expensive. Will not put another 150.00. Could have a brand new dryer for all the $$$ I have spent to repair. Called Samsung this morning, I will quote as to what the woman said. "So sorry this has happened. Not normal to go through 3 thermostats. Can send a repairman out, but since item is out of warranty, you will have to pay to have it fixed." In other words, we have your money and too bad for you, and we don't care. Needless to say will never buy another Samsung as long as I live. In fact wouldn't even take it if it was for free. I'm done.

I contacted Samsung on Nov 9th about their top loading washer recall. After much to do I was able to get them to confirm I had a unit that was within the parameters of the recall. I questioned the csr a number of times, trying to figure out how it was that one of the largest consumer electronic companies had such an inept process for dealing with recalls. After all if a car manufacturer can handle a recall based upon a vin number, why was it that Samsung couldn't do likewise with my online product registration? No explanation, just more excuses.

We purchased our top loader Samsung washing machine a year last summer and have had consistent problems with dark clothing having white soap stains on them. I have decreased the liquid soap and fabric softener, used the extra rinse cycle, decreased how many items I am putting in at once (it still happened with 4 items), washed the machine itself to clear old soap, decreased the spin speed to the lowest speed, and nothing works. I have complained about this before and they sent a repairman out who said there was nothing wrong with it, and recommended I use a damp cloth to "wipe away the stains." With a brand new machine, I shouldn't have to do this.

The control panel went out a few months after we bought it. About a year after that, the same thing happened. Called Samsung and about 3 weeks later and innumerable calls, I get repairman out that says it is the back panel that is out not the front and it will cost $496. to fix. And that is why the start button doesn't work? Called Samsung once more but I was over it. They said they would replace part but I just didn't want to deal with the thing. Bought a new Whirlpool. This is the third appliance I bought from Samsung due to repair history on consumer reports and two have had major problems. The customer service is the worst I have ever experienced. (30 minutes on hold to talk with a supervisor, finally hung up and no call back even though they had my number? One of many frustrating calls) No more.