Samsung Washers Reviews

Do NOT repeat DO NOT BUY a SAMSUNG WASHING MACHINE or DRYER!! Do NOT SPEND your HARD EARNED MONEY on SAMSUNG. I have both - they do not wash clothes properly or fully dry them. I have my machines 5 months. I spoke with customer services numerous times. Today I spoke with them for 1 hour with no results. They were very unprofessional and insulting. I have to give up at this stage and get some money together to buy a new washing machine and dryer. This is very upsetting that this huge company Samsung can get away with doing this to their customers.

Our barely 3 year old washing machine went kaput this last week. We originally thought it was a balancing issue, but after having a professions come out to take a look, we found it to be much much worse. A very important part filled with concrete snapped into 3 pieces. The service repair guy didn't even know what could have caused such a thing and told us to stay away from Samsung washers. We paid about $566 December 2012 and went ahead and had to buy a new washer this weekend. I really don't believe that we put large/heavy amounts of clothes in the machine. It doesn't make sense what could have caused such a thing. No one had even washed comforters or anything of the sort.

My washing machine, purchased on March 27, 2015 has had (3) separate occurrences of the same issue. The electronics inside the unit keep failing for some reason. We have contacted Samsung regarding warranty repair. Samsung sent another company out to fix the issue (3) different times now. This last time all the technician did was to assess the issue. We never heard from the repair company again. We attempted to call the repair company several times. Only once did they answer the phone. When they did, they said they would have to call us back and never did. We contacted Samsung again, and had the issue escalated to the Executive Customer Relations department, who sent the issue out for a review for Accommodation of Replacement that was turned down, because the service center said they had us scheduled for service, DESPITE the fact that they closed out the service ticket.

This is the worst washer I have ever had. I've learned to live with it, but I can't wash blankets. Guess I'll take them to the laundromat, but that is ridiculous when I paid over one thousand dollars for this washer. It is impossible to get it level with certain loads. You'd have to be an engineer to load it so that it would spin the water out of the blankets. What I've had to do is take them out and dry them for hours because they're still soaking wet. Once it worked to add extra towels, but that only worked once.

We have a 13 mo old washer that when I checked on it it had 20 min left to wash. When I returned home there was water all over the floor and the tub ring was torn apart. Samsung said it was 3 yr warranty no problem. Sent A &E Appliances the man was extremely rude and said it wasn't covered only 12 mo. Showed him the booklet, told him what Samsung said. After arguing with him he said "sure I will fix it but you have to pay labor and I don't know what else is wrong with it." Needless to say it didn't get fixed. Called Samsung back, different guy on the phone not as pleasant as the 1st. Told him I do not want A & E back out, was on the phone for 30 min as he had to re-enter info and get me a new reference number and have a new company out. Then he hung up on me while I was waiting for a new number.

We purchased the Samsung top load washer Sept. 2014. Washer had four service calls within the first year. I was told my floor was uneven by two technicians. Apparently that was what was causing all the UE codes and added time to the washer. After leveling washer repeatedly I am down to getting one load washed within the span of several hours. I've called repeatedly and have paid for multiple services. They would have me believe that my slightly uneven floor is the source of the multiple problems. Whatever you do, "DO NOT BUY A SAMSUNG WASHER".

I have less than a year old front loader washer and dryer. The washer leaks and the ​dryer sound like the drum has started to rust. They are a piece of junk. Stay away from this brand. I have had other brands before these and they last at least ten years before having any issues.

I submitted a review at the time my Samsung Washer started on fire, but as I see more and more people experiencing problems and asking for guidance in selecting between Samsung and LG, I feel I should share what I actually found out after extensive research online. I also feel I should add that I bought my problematic Samsung washer (and dryer) from Lowe's, and I almost fell for them selling me a replacement, calling it a freak occurrence, denying they knew about any issues, until my research showed the problems are known globally and all over the internet.

My high tech front loader (very expensive) failed after only 23 months of use. The solution...replace the motherboard $300. I only paid $700 for the machine. No one has the motherboard in stock or can tell me when one is available. Oh, the existing motherboard cannot be repaired - or even have the fuse changed - it's covered at the factory in a quarter inch layer of epoxy to prevent anyone fixing it.

My experience is the same as the myriad of other reviews of this product. I bought the washer in the summer of 2012. In less than four year the machine has rusted out around the bleach and soap dispensers. None of the preset (can't customize washes) was settings allow for enough water during the wash or rinse cycles and clothes always come out unclean and with large spots of soap residue. Loads have to be washed multiple times. In the past six months the drum has started to make a loud clicking and rubbing noise and the agitation cycle has become very rough. My guess is the plastic/rubber dampeners and main bushings are going out. Despite all of these problems Samsung is unwilling to warranty or even address any of the problems. A $1000 machine should last much longer than four years.

We bought a Samsung washer and dryer 18 months ago replacing our whirlpool set. The dryer model WF425000AW motor went out on the Samsung just after 18 months of use. No more Samsung for my family.

Brand new top load washer I purchased to stay away from the front load washer which I had read so many negative reviews about. Thought I was escaping the issue but unfortunately did not. Samsung typically has great products but this washer is not one of them. Interior tub of washer began smelling like mold 2 months ago. Performed all the quick fixes in the manual. Called customer service and performed all those fixes. Changed detergent used and cleaned drum regularly. Bottom line nothing worked. Mold smell is now permeating the laundry room and the kitchen adjacent. Customer Service had tech come out who wrote on the ticket "no solution for odor". Washer just purchased September 2015 so full warranty still in effect. Samsung customer service reps doing nothing so far. Have not offered replacement, have not offered money back, have done nothing. The point of warranty is?

WARNING: Do Not Buy! My wife bought the pair 6 years ago. The washer has a slight leak for the past 4 years and has started to rust under where we put in the soap etc. I've fixed the dryer heating sensors more than once, technical support is awful. They will not stand the test of time! They will fail you! I had an old pair of GE washer and dryer that I had for 15 years and they were working when I sold them and I miss them dearly!

I actually had two Samsung washers, brand new. The first one was awful, did not wash clothes properly. You could not get hot water when you wanted, very loud, clothes smelt old, and were left dirty. The second one they sent as a replacement was just as bad. The only good thing, I was able to have it replaced by a General Electric which I love...

My washing machine is only three years old and every year since we had to call Samsung to repair the basket which costs me $270. Do not buy from this company. There are better washing machines out there. Before Samsung I had my Whirlpool for 10 years without any problems. Both times the repair tech told me this should not happen again but I believe next year this will happen again so I am getting rid of it before it do!!

My Samsung washer model # WF328AW/Xaa02 was a real disappointment. When I purchased it, I took the 5-year repair plan. At the 6th year two major parts broke and it did not pay to repair it. I contacted both Samsung and PC Richards (my retailer) for help and after several phone calls no one offered any assistance. My previous cheapo top load washer worked good for about 15 years and I expected that an expensive washer as the Samsung would last at least as long, was I wrong. Needless to say I'll never buy any Samsung products again or go to PC Richards.

My wife's dream came true... Her first new Samsung washer & dryer! Pretty red, front loaders, top of the line (very expensive). We sacrificed to get them! Problems from the beginning with both machines. Noisy, grinding, wobbling. 4 tech repair visits and all said same thing! Bad machines, cheap, many issues. Began process of complaining to Lowe's (runaround), Lowe's Service (dead end), Warranty Service (said flat out forget it), Samsung (runaround). Summary wife's dream has died! DON'T BUY SAMSUNG, DON'T SHOP LOWE'S!

Bought the machine new just three years ago, along with a Samsung dryer. Over $1,600 was our purchase price from the Brick. There was only light domestic use for our family of 3. The washing machine started banging loud with a normal load on high spin. Leaked water all over the floor. Called repair service in. After an assessment and minor repair ($300+) it was established that the motor, direct drive and water sensor needed replacing. I contacted Samsung. They only covered the motor part only. The labour for the motor plus the parts and labour for the other two components were not covered. This repair cost estimated at around $600 would have exceeded the cost of a new washer especially when taking the original repair and assessment into account.

Like many others, the bleach dispenser started to rust. Then I noticed rust along the edge of the soap/softener dispenser (meaning, I suppose, that the rust is swishing through my machine and clothing). This can't be safe for baby clothes! Their contact number is 1-800-726-7864. Good luck getting anyone to help though.

Samsung WA8700 washer - Save your money and don't purchase this washer. I purchased washer/dryer set in November 2015 and called technical support within the first month. Clothes are not washing properly from lack of water. Water never fills above the clothes and the agitation is so slow that clothes never go below the water line. Black clothes come out with soap spots. Tech support says to put the rinse cycle twice (where's the energy savings). It's like buying one of those water saving toilets that you have to flush twice. Tech support recommend to use the Heavy Duty setting because the water level would be higher (tried it, doesn't work) and the clothes take 1 1/2 hours for a small load.

Samsung washer top loader and dryer are 4 years old. Selling points water saver adjusts according to size of load and can wash a queen size comforter. 1st issue, top of washer tub (the blue plastic piece) was leaving shavings in wash load. They said it was due to uneven loading and putting one item in or small loads instead of full loads. Only 1 item load is queen comforter and apparently can't wash it alone. Hmmm. 2nd small loads self-adjust just can't wash small loads? This was 2 months after I purchased. Repairman came in and shaved the plastic that was coming off. After many calls finally got a new tub. No problem with that since Samsung would not accept receipts Sears produced. Not enough info on receipt to allow warranty.

It was a beautiful color and the new style and I liked the glass lid so I could see in. I had the appliance a couple of years and it started not spinning properly. Always said it was off balance. No appliance repair person could fix it. They all said it works the best it can, which was intermittently and getting worse. Terrible!!! The most important factors are capacity and cost. Looks are secondary. Brand is relevant only to durability, lack of repair problems. Regular repairs are the worst part. I hated that I had just bought the new appliance and the fancy stuff doesn't work nearly as well as the tried and true old style, which is harder and harder to find. Front loaders are terrible b/c they require maintenance or smell. The ones without the agitator in the middle hold more but tend to go out of balance. I like being able to see inside and to open the lid when I want. Makers need more old-school washers that actually work instead of look fancy.

Thought Samsung made good products. They do, TV's and phone but their wash machines are complete junk and the support is non-existent. I have had this washer for less than 3 years and the entire inside started to rust out because the cheap pot metal they used was not painted or treated. Rust flakes were falling in and staining my clothes. Bought washer at Lowe's and they did NOTHING to help get it replaced.

Uses significantly less water and soap. Agitation is very complete. Washer turned jacket inside out down to the sleeves. We are very happy. Efficiency of wash and dry cycle. Dryer has settings for how dry you want the load and it is very accurate. More dry even gets comforters dry. Reliability has been key. I purchased a less expensive dishwasher and it had a problem causing $10,000 of damage to floors and cabinets. These are full size front loading; when I installed them we stacked them. Once I remodeled the laundry room I switched them to side by side on platforms; they are definitely easier to use in that configuration.

Samsung washer and dryer with steam. Get options with low cost. Cleans and dries well. Have had these machines about 2 years. What bothered me about these machines, nothing really. They do the job the way I'd expect. I look for capacity, energy efficiency, discounts, brand reputation. These two machines have it all -- high capacity, high energy efficiency, discounts, and excellent brand reputation. At under $1000 for the pair which include features like steam for both the wash and dry cycles these machines were a steal. Quick, quiet, and excellent results make these machines an excellent buy.

Cost, options and brand were the deciding factors in my selection. It has an extra large tub, and many options to make sure you will get the particular load clean. We've had our Samsung about a year. I really like the fact that it doesn't get off-balance and jump around on the floor of the laundry room. I want to be able to wash a large load. I don't want the tub to get off-balance and shake the house. The variety of options with my Samsung makes me very glad we chose this appliance. Washing my clothes is now an easy chore.

Top Loader Samsung with digital display and with multiple programs and what is termed a direct drive stainless bin. It appears well engineered, quiet in operation and easy on the wear and tear of clothes. Cold water washing is a quality of soap and the ability of the washer to accommodate cold water. One with at least 10 years parts and service guarantee. One that cleans the clothes and does not vibrate across the floor. Energy wise, the machine does use an efficient motor. Capacity could be about 3 pounds more of clothing. We are a family of 9 and the machine is used for 5 to 10 loads (sheets, clothing) per week.

Samsung Front Loading Washer and Dryer - recommended by a family member. They are good-looking and work fairly well. My only complaint is that the pump filter on the washer clogs fairly often (I have dog hair in my laundry always). Cleaning the filter and draining the whole washer is a total pain. I have a large family and I do laundry - 2+ loads per day. I consider features, ease of use, water usage, and energy efficiency. Also I'd want quiet if that's possible. Must be sturdy and be able to run several times a day for years. I'd want mine to last a minimum of 10 years as they are expensive.

Washer WF5000 and Dryer DV5000. Bought the washer first because it is a "middle of the road" price and had received good consumer ratings. We bought the dryer to match. We've had the washer for a few years and love it. The dryer does not dry as quickly or as thoroughly as the 20 year old dryer we got rid of in favor of this new one.

Both are Samsung approximately 3 years old and front loaders, simple, not fancy. I wanted a front load washer for many years, grew up with a Bendix a long time ago. I was disappointed with the lack of water used to wash clothes. If I have heavily soiled items (throw rugs, etc.) I wash twice. On the washer the controls have been not working for over a year, it will only wash on one cycle. The dryer is fantastic, dries well without cooking your clothes and am very pleased with it.

Samsung Front loader washer and also a dryer. We have had the washer for less than one year. I have had 2 service calls, one was to replace the motherboard. The dryer takes forever to dry clothes. We have many Samsung products in our home so it was what we thought we wanted with a washer and dryer. The customer service to get a service call was not good. The technicians however are very good. Customer service is important to us. We will not be buying Samsung appliances again based on our experience with the washing machine and dryer. What happened to quality control? A motherboard should not have gone out so quickly. Paint has chipped on both.

I bought a Samsung front load washer and matching dryer in Onyx. It was a good price, great color and I expected a Samsung appliance to be good quality. The machine had all of the high-end features with easy to use controls. I also liked the colour (Onyx). What bothered me about this appliance is that it started to make a lot of noise and ruined quite a few pieces of clothing with oil stains when it was less than 2 years old. It was hard to get anyone at Samsung to help me find a repair person. The first place they sent me said they no longer service Samsung appliances due to the poor quality of the product. I finally went to Sears where I bought it and they sent a repair person who gave us an estimate of over $1,000 to repair the machine - more than it cost new. I had the appliance from September 2013 to August 2015. It is now in a garbage dump somewhere.

I did a lot of research before buying and thought I was buying superior products. I bought Samsung HE top-loader large capacity and the matching gas dryer. I waited for a good sale to get the products I wanted at a good price. I bought them over 3 years ago. I wanted a large capacity HE top loader. I am most unhappy with the water levels and how when doing the initial sensing all the items bunch up on one side. I understand HE machines are designed to use minimal water but if it isn't enough to get all the laundry items wet it is not enough water. Also, the hot water does not work with a normal cycle.

Samsung front load washer. It was recommended by a friend, and the price was right too! The fact that it had a 10 year warranty on the transmission. I have had it just over a year. Some bearings went on it, and it needed to be completely taken apart to replace! Very happy that was still under warranty! I look for something reliable, affordable (for me). Most are now energy efficient and capacity so I can do most any size load. It would have to be reliable! I can't be spending money on repairs! The construction and loss of socks would also play into it, however, it seems every dryer eats a sock now and then! The Samsung washer is very reliable, and is well built! When it comes to washing capabilities, it rocks it out! It has many different settings, including speed wash, which I find helps speed up the laundry day blues!

It is a very reliable brand and the color. I have had the washer and dryer set for eight months. There is nothing about my new set that bothered me. I look for a brand that is reliable and nice looking. I need a 4.5 capacity washer and dryer. It has to be energy efficient. Discounts are a blessing and brand reputation is most important because you want appliances that are reliable. Regular repairs would definitely be a deal breaker. Low quality construction as well. Paint chipping and rusting on the inside are horrible as well. I have a Samsung washer and dryer. The machine is top loading and the dryer is a front loader. They are both 4.5 capacity. The washer has a rinse sink built inside which is a really unique feature. I got a good deal by purchasing both at the same time.

Originally purchased because I thought Samsung was a good brand. Once started you cannot make a change to a wash cycle without restarting the wash. Washer keeps breaking. Dealer can not fix - 3 years. Dryer works great, very quick. Washers has had numerous problems. Have spent over $400 in repairs and it is broken again. A normal wash cycle takes over 4 hours. One of the times it was broke - the agitator was broken, I am not sure how long it was broke before we noticed. You cannot open lid without pausing the wash.

Samsung front loader. Love my Samsung TV and DVD player. Slightly higher than others. I will NEVER buy another Samsung washing machine. 3 months after my extended warranty expired the drum bearing went. I was quoted a price of $800 (not including labor). I called Samsung customer service, got nowhere. Called NE office. The woman said she was the secretary for the VP and she was extremely nasty and of course did nothing for me. I loved it when I bought it but they don't stand behind their products.

Don't even know where to start. My 2 year old Samsung washing machine just completely exploded the other day. I am trying to find phone numbers to contact Samsung but everything I see is a Australia number. After doing lots of research I see that this is an ongoing problem but my machine is not listed as a recall. I had the company where I bought the machine from say it is repairable. How can you repair something made of metal that is not even a square anymore--and even think that it will work properly?

Purchased my Samsung washer/dryer 7-8-2013 and now I'm on 3rd repair which by the way is the direct drive!!! Even though it has been making that horrible noise since the 3rd month of having it (which the technician said was normal???) it finally pooped out completely!!! Just so you know the drivetrain has a 10 yr warranty but does not include travel, diagnosis and repair of the unit even though in the manual it says at no cost to the consumer!!! If you're having rust issues around bleach cup or anywhere else inside, apparently there was a recall that they won't tell you about. Which was my second repair!

The bleach and detergent dispensers are both rusting on my washer which is 2.5 years old. I purchased the extended 5 year warranty, but Samsung tells me this defect is not covered. They also claim there are no other reports of this sort, yet I find hundreds of them on the internet. I wish I had checked there BEFORE I bought a Samsung.

Worst appliances I have ever purchased in 30 years. Washer and dryer have been problematic literally 2 days after the warranty expired. Drainage problems, spin cycle issues are the primary problems. Clothes smell like they have are moldy which I am told by the repair shop is a common problem. The drum literally rotated itself through the door and out of the machine (1 year and 2 days into use) and the hose broke in the process causing water damage to the floors and ceiling below, etc. Have had repairs at least 2x a year since the initial purchase and have invested $800 in repairs. The last repair person estimated the cost to repair the machine at $1179. The machine is 3 years old. I hope I can prevent you from making the same mistake I made. Don't buy a SAMSUNG!

Samsung WA48J7700A top load washer. "JUNK". We have owned this washer for six months. This machine does not clean laundry. We have tried everything. If you set it on heavy duty you can wait 2 hours for it to finish one load and the clothes are still not clean. Just and awful appliance and to think we bought the top of the line. Lowe's won't do anything. They took our money when we bought it but they won't stand behind it. Very disappointed.

I purchased my Samsung Washer model WA5451ANW approximately 4 years ago. Everything was fine until a year and half ago when my washer mysteriously stopped working. I called Samsung and, of course, it is out of warranty. I am a single mom with 5 children so having a non-working washer is not an option. A technician came out and said he needed to replace the Sub PCB. He ordered the part and scheduled an appointment for the installation. When he came back out, he replaced the Sub PCB and the motor. The machine worked but I kept getting an error message 8E and DC. The technician came out again and replaced the water valve and the PCB main board.

We had a Kenmore for 17 years and I was sad that it finally quit working. So we went shopping and purchased our $1,000 samsung (no you do not deserve the respect of being capitalized). It's a top loader, completely digital, washing machine and is now a little over 2 years old. The last two months have been horrible. I can't get the machine to spin the water out of clothes efficiently enough to put them in the dryer. And no it does not matter the size or bulk of the load. I have tried using the spin only cycle, a 12 min. cycle and at 9 min. the tub sounds like it is going to come out of the machine. I pause the machine, rearrange the items, hit restart and it starts dumping water into the load. So, I stand there stopping and starting the cycle for the first 3 of 12 min about 7-8 times before I can get enough of the water off that the items are not dripping wet.

Since I bought this washer I have to do hand wash first because this new system doesn't work. They told me how to wash and what kind of detergent but still doesn't work. I'm on hold more than 50 min and doesn't answer the call. This happened in this kind of machine.

Samsung Washer WA400 -- DO NOT BUY THIS WASHER! Or any other Samsung as far as I'm concerned. I purchased the washer and dryer from Home Depot. Very expensive set and right from the start I had trouble with the washer. There were two different service problems within 6 months. The serviceman told me that things weren't hooked up that should have been done at the factory. However he got it working. Recently the washer had stopped going through a complete cycle. I tried everything that the manual told me to do. Still not working properly. I was finally fed up and called Samsung. They will not stand behind their product. Oh I can someone come out and look at it, but first I have to give a $135.00 fee just to have a tech come out. I fear for any other charges that I am sure will come. It's just not right to give this kind of money for a set and have to put even more money into in less than 2 years.

I had a one year extended warranty on this washer - four calls in first year. Problems w/ water discharge (continually draining and restarting) and out of balance continually. Warranty expired, balance issues continue - and I can't afford to get it fixed. GARBAGE APPLIANCES - same w/ stove and fridge!

I bought a Samsung WA45H7000A high efficiency top loader... big mistake. This machine does not put enough water in the machine to cover the load. The clothes are not clean when the washer stops. I did call customer service and they said they could refer us to a repair technician. The machine is two months out of warranty and being a senior citizen on a fixed income, I cannot afford a repair tech. Very disappointed and will not buy another Samsung product...

We purchased Samsung front loader and matching dryer as well as the pedestals model WF410ANW 4 1/2 years ago. We are only a two family and the machines are used probably 2-3 times a week and are not overloaded with clothes. We maintain our machine monthly and now are expecting a 375.00 to as much as 500.00 repair bill. I spoke to Samsung this morning and because of the age of the machine (4 1/2 years) they were not willing to even address our dismay but to recommend another repair company and another service charge we have already had two repairmen look at the machine and have confirmed the problem (a broken drum) very unusual since the machine has not been moved and has been maintained.

Samsung WF407ANWXAA Washing Machine is HORRIBLE! I will never buy a Samsung washing machine or dryer ever again. I have replaced over $450 in parts and this piece of ** still doesn't work. 1st the drum support arm corroded and broke apart within 3 years, then the pump and motor went the next year. Now it will not spin at high speed so clothes are always soaking wet. DO NOT BUY ANY SAMSUNG WASHERS OR DRYERS! You will regret it. You've been warned.

Purchased Samsung washer and dryer brand new 4 months ago through Lowe's. Dryer quit heating. Contacted Lowe's who set me up with a repair. Repairman was sent to the wrong address and would not come to my house. I contacted Samsung who said they would escalate my repair. Next day I received a voicemail saying that they had cancelled my repair because my dryer was "out of warranty". Called Lowe's back and they made me an appointment with someone else. In the meantime, I called Samsung's Customer Service - no one spoke English as their primary language. I asked to speak to a Supervisor who put me on hold while he investigated my report. Then I was disconnected after about 30 minutes. Will never purchase Samsung anything again!!!

Our washing machine is 7 months old and still in warranty... We now have 3 error codes that show up (de, ue & 4e). We followed every instruction as to how to fix it, checking the hoses for kinks, turning off water supply and resetting etc.. Nothing has worked so we requested for a repairman to come see it. I had all the faith in Samsung and our first encounter on the phone was eventful... Well that is what I thought at the time.

The door seal on our dryer broke after only owning it for 5 months and it is still under warranty, but they are not covering this. The estimate to fix this is almost half the cost of the dryer, but Samsung said we are out of luck and we have to pay for it. That's bad business. They should take accountability for poor quality parts especially less than 6 months old. Samsung obviously does not care about their customers because they will not replace it. I am afraid the broken seal could be a safety issue and reduce the performance of the dryer, but they don't care and that is sad.

I bought this Samsung 5451 top load washer, a little skeptical, with hopes that I would be pleased. Well, I have been nothing but disappointed to say the least. Within the first month, I had a service call and they had to replace the circuit board. Then the next 3 calls were for leaking. Then the next call was because it didn't want to spin. I was told that I had to have a service tech come out 4 times to fix the same thing to be able to get a new washer. That is a bunch of CRAP!!! I was sold a lemon and they would not make it right.

It is an enginerd at Samsung, and not you, who thinks he knows what temperature you want. When you push 'cold' you are not going to get cold. It will be a mix of hot and cold. About 1/3 of the time, I get just scalding hot. This machine has ruined so many fine clothes. Contact their online support? Hah! They will email you back in about a month, and send you a 'helpful tip' to make sure your hoses are not crossed. They are not crossed. Check the owner's manual? Hah! This is how they planned it, to give you the 'best' temperature they think you should have... not what YOU pick, but what the enginerds thinks you should want.

Samsung 7.5 CU FT 9 Cycle Gas Dryer-white Model DV42H5000GW. I'm so disappointed. I ordered the washer and dryer from Samsung Dec 2, 2015. I also got the part that allows a select Samsung dryer to be stacked on top of a compatible washer to save space in your laundry room. DON'T WASTE YOUR TIME!! Firstly the dryer will be stacked so high up you will not be able to see the front panel or the knob and setting. I am 5'5" and cannot see or reach the buttons. Did they create the stackable option for giants? I got this stackable option as I don't have room in my laundry room for the washer and dryer to be without the stackable option. VERY disappointed. I cannot use the dryer!! I already have had issues with washer.

Purchase Jan. 2016 washer WA40J300AW/A2 from Home Depot. Washer does good job of washing clothes, but I cannot get hot water on hot setting. I purchased a Samsung washer & dryer because of our excellent warranty service with our Samsung TV -- thought it would be the same with the washer & dryer. Called 3 times and get different stories as to why when I set the temperature to hot all I get is water at 86 degrees! I've checked hoses, faucets, and my water heater is in basement directly under washer! The only way I can get HOT water into my machine is by turning off the cold water faucet. Now Samsung's customer service representative's story is that it is an energy saving feature!!! Then why have a HOT setting on the machine? Guess my next step is to contact the CEO at Samsung.

Samsung company is absolutely a nightmare to deal with! Our washer has been broken since Jan 3rd, 2016. The machine won't spin out and will leave the clothes soaked. Repairmen have been to our home 12 times and still my washer isn't fixed. They have replaced All PARTS on this washer. And now they tell me they need to come back and replace the User Board (which is new) and the machine control. At the same time the repairs for the washer have cost more than what the washer is worth. Thank god for the warranty. I have not been able to use my washer for 2+ months but still have to pay every month for a broken washer. Ridiculous. I'm sick of hand washing/ringing out my clothes when I can't afford the laundromat. I constantly get carpal tunnel. Now it's not pleasant. What will it take to get our money refunded back for paying on a washer that is broken down? This is a awful company. Do not buy Samsung.

My 2012 Samsung WA422PRHDWR 4.2 Cu. Ft. White Top Load Washer has a HUGE design flaw that is well known by Samsung. Unfortunately, they have not/will not do anything to assist their customers. (They did redesign a new machine and stopped making the part.) The drain pump is housed in a very flimsy plastic assembly referred to as the drain pump housing. When the drain pump housing exploded it ripped off all the hoses from the tub causing all the water to flood our house. We have contacted Best Buy. We have contacted Samsung. We have contacted several repair shops. None can assist with any parts or service due to a well-documented design flaw. After 3 years, we will need to buy another machine.

Purchased machine in July of 13. Uneven washing, grinding sound all the time and dc light comes on, machine stops. Takes hours to get washing done. Have had musty odor and have had to use pure cycle many times to remove it. Bought a service contract with Sears so plan on getting repairman out once again. Have two other things, a ref and dryer. The ref is a nightmare. The dryer picks and chooses if it wants to dry the clothes. Would never ever purchase another Samsung appliance.

It does not wash clothes! Very mad! It is garbage. Would not recommend it to anyone. They are not helpful whatsoever. They should be taken off the market. Waste of 1000.00 bucks.

Purchased a Samsung Washer less than 4 years old. It made a horrific noise. The bearings are going out. Only 2 people in our family. Took 2 wks before we had a service person and guess what it's out of warranty. Will cost 660.00 to fix the darn thing. We have purchased a number of appliance but this was suppose to last until we die.

As a very loyal Samsung consumer -- owning 10 televisions and 2 sets of washer dryers, I just recently has one of the worst experiences (my first experience) with their customer service! I have a rental property in Toronto, Ontario and purchased a top-of-the-line Samsung Washer/Dryer in December 2014. Last October, I had a heating issue with the dryer so I called 1-800-SAMSUNG to then be transferred to their Canadian line -- which is frustrating in itself that SAMSUNG Canada does not have their own direct number. They came out and fixed the issue after a 10 day wait time. Now, it is Feb. 2016 and I am 1.5 months out of my warranty with the EXACT same issue and a very frustrated tenant.

The Samsung top loading washing machine (WA45H7000AW/A2) leaves a lint like substance on the clothing. It does not get clothing clean.

Top rusting out around bleach receptacle. Top load Samsung Mod. # WA5451ANX purchased Sept. of 2012 started rusting after about 2 years. Purchased based on consumer report reviews. Big mistake. May attempted to pull top and sand down and repaint.

In 2010 purchased front load Samsung Washer & Dryer from Lowe's. Both have failed! The Dryer had to replace the belt. If by chance you manually turn the dryer drum the opposite drive direction the belt falls off. Very Poor design. The washer - smells and collects nasty materials between the outer and inter drum. The drum support (spider) is manufactured of a material the corrodes quickly. VERY COSTLY. I would recommend. NOT ever - ever think about purchasing these products! Good luck if you do!

Samsung VRT top load - First the pump bracket broke; not a big deal it was fixed. Then we started getting white residue spots on our clothes as well as what looked like oil or grease. Have had service out to look at the machine four times. Each time they say, "too much detergent, clean it with refresh, clean it with bleach, clean it with vinegar... yada yada yada..." We have done all that and my wife uses so little HE detergent you can still read the bottom of the reservoir! Have the extended warranty which will expire this November. Had a repairman here today and he wasn't even here 5 minutes and said clean it with bleach.

This Samsung washing machine has been a nightmare. I hate the new machine and the lousy customer service. I have a machine that dispense the bleach in the RINSE cycle and had 3 technicians come and service the machine. All three said that it shouldn't be doing that and they want to call customer service and nothing happens. So when I contacted customer service and they escalate my problem to so many escalated department and they said that the machine operates as it should??? My clothes comes out with bleach spots is ok to them. My clothes still smell like bleach is ok to them. The machine operates in a proper way??? They know the design was bad and the fact that Samsung does not want to help with the replacement. THEY ARE A HORRIBLE company and will not buy a Samsung product ever. I am going to take this further and will not give up. I paid a lot of money for this Samsung lemon. I need my money back.

I bought a top of the line Samsung washer in 2013. The washer worked great for a year. Then the discharge pump broke off its hanger and flooded my living room. The part was a recall due to ** design so it was replaced for free. The original design had a plastic housing mounted TO the basin which would shake during spin until the housing cracked. DUH. You don't need an engineering degree to see that flaw.

Extreme rust with Samsung top load washer. When I call Samsung with my concerns about all the rust with my top loading washer all they had to say was cosmetic issues are not covered! Huge flakes of rust damage my white laundry and I am not at all happy! My last washer I used for 18 years with no rust issues. Samsung makes a cheap product and doesn't stand behind these issues. I would gladly join a class action suit!!!

There are two known manufacturer defects with my Samsung Top loader washer. When I first contacted Samsung customer service, they gave me a ridiculous runaround, complete with contradictory information and "dropped" calls. When I contacted the Samsung recommended technician, he indicated that my transaction ticket was improperly filed, and therefore would not cover the cost of the actual repair necessary. Even though the company is aware of these defects, they refuse to accept responsibility and streamline the customer service process. When I spoke to Steven in "Executive customer relations", he refused to address my concern by rudely repeating what he had already stated, and refusing to let me speak to his supervisor. I have never had such an appalling customer service experience, and will never purchase another Samsung product of any kind in the future.

Samsung VTR Top Load Washer - This machine doesn't put enough water to cover the clothes and clothes are dirty when they come out. This is a design problem and these machines should be recalled or at least fixed at the manufacturer's expense with a engineering change ASAP. We bought the washer and dryer from Lowe's and the salesman said these were great machines. We will never buy any other Samsung appliance. I will suggest that everybody stay away from Samsung.

I have had my Samsung Washer for 1 year. It worked fine for the first year but shortly after that I kept getting an error 4E. I bought it from Sears & thank heavens for the extended warranty the problem I'm having is finding a experienced repairman from Sears to know what to do. I don't think I would buy another Samsung product again. I have always had Kenmore appliances & have had very little issues with them. I'm not happy with my Samsung washer!

Bought this washer machine ( Samsung Model WF395BTPASu/A2 Front Loader) just about two years ago, register on the website. Now I'm having code E3 every other wash and went and contact Samsung support, they inform me it's out of warranty, I have to contact an outside repair facility now. Even tho says on the machine two years cover parts and labor. Which it's by the end of this month, but they claim it's not. I have my receipts faxed them and all but they claim it's only a year. Bad service from the beginning.

Purchased a Samsung WR422PRHDWR/AA two and a half years ago. It made a horrific noise on spin and leaked water from the bottom. When we opened the back the water pump had broken loose from the tub. The bump was banging against the side of the machine. You can no long purchase the pump mount. It has been discontinued by Samsung which confirms my suspicion that it is a design flaw and they are having lots of failures. Of course it is out of warranty. Our old Maytag lasted 20 years. Hope Samsung will stand by their product and admit to the flaw.

Purchased Samsung washer-dryer pair (washer Model # WA45H7000AW/A2 03; Serial# 0BHE5AUG500661J) from the Home Depot on July 1, 2015. The washer started malfunctioning somewhere in early December 2015. I needed the spin cycle only, so set it on Spin (Automatic 12 Minutes cycle). It spinned very low, stopped, and made buzzing sound, and the timer went back to 17 minutes and started taking water. I was shocked, it was suppose to spin, not rinse & spin. So, it filled the drum at full level, drained it without doing anything else. This happened 3 times continuously. I panicked and called Home Depot from where it was purchased. They told me to contact the Samsung directly since the 90 days' period was over and I did not buy an extended warranty. The machine was repeating the taking and draining water the whole time.

Purchased a Samsung top load washer and a dryer from Lowe's on January 18, 2013, due to my wife being adamant on owning a Samsung. I advised her that due to past bad experience with Samsung/Sony products, I did not want to purchase these items. The washer and dryer were purchased and now, 3 years later the bleach reservoir has rusted to the point that it is flaking into the washed clothes. Have tried contacting Lowe's and Samsung for assistance; however, was advised that this is a cosmetic issue that cannot be validated as an extended warranty. Basically told "Oh well, not our problem." By looking into consumer affairs, it appears this issue has hundreds of other complaints. You would think that someone would look into some type of a recall for Samsung washers?

This washing machine (WA400) has been a nightmare. First the discharge pump went out. We were told it was a bad design and there was a newer one that we needed, total cost around $450. The next problem was with the sensors, another $330. At this point we decided to cut our losses. The fact that Samsung knew the design was bad but would not help with the replacement was bad enough but when the sensors went out a few months later that was the last straw. Stay away!

I'm so sad and disappointed that I didn't do my homework. Yes before I purchased this washer I should have come here. Now I regret it. After a year since I bought my Samsung washer now I myself having trouble issues with the LE code. Nothing worked and now technician should come by tomorrow to check it. Thank God for extended warranty. Hope it's fixable without costing me a dollar. Will keep you posted. Don't buy the stupid Samsung washer unless you're rich to purchase a new one... otherwise it's a rip off. Digital washers suck. Buy old kind with clockwise knob.

No stars but I had to at least give it one to complete the review. This washer is the biggest piece of junk. Clothes never get clean. It has pretty sound when finished though. Replacing it with a washer with agitator this month.

After 4 years the Spider Bracket broke. The entire machine had to be stripped down to repair. I managed to do it myself since I did not want to pay another $1,200 for new machine but a big job. Luckily for me it did not tear the rubber door seal or put a hole in the outer drum. You would be wise to stay clear of Samsung.

Bought this set in 2014. Got it at Lowe's. I have no problem with Lowe's and the problem with the washer dryer set is not something I believe is even a warranty issue. The bottom line is that they are awful! I have more lint and hair on my clothes after washer OR dryer than I have on my head. I empty the lint trap after every use but somewhere inside these machines is a demon that puts lint and hair on everything! I have had to throw a garment away weekly, especially cotton. I have to hand wash things I love or they are ruined. I have used duct tape and lint rollers but it's too time-consuming to do every piece I wash. I hate this set. HATE IT! DONT BUY IT! BUYER BEWARE!

We purchased our WF220ANW washer 5 years ago. We were shocked that after many phone calls and they assured me that they stand behind their product, they assured me that both Samsung and myself would be satisfied at the end of my claim. They strive for excellent customer experience. However after finally getting a technician out that they sent, then the technician made me pay the $65.00 service call in which they never said I had to pay. They were supposed to pay. The technician found that because my unit caught fire and I now needed to replace my motor, motherboard, valves and all the wiring, that it was a complete loss and too much to fix. Then when they submitted the order to Samsung, they denied it. They are a horrible company to deal with. Now when I call, after they find out who I am, they have me wait on the phone for more than 30 minutes each time and they do not pick up the phone. HORRIBLE!

I cannot tell you how much I hate my new Samsung washing machine. I'm not sure if it's the Samsung model or the low water level of new machines, but the clothes do NOT get clean. At the end of each washing cycle, especially with dark colored clothes, I have to either rinse them again or use tape to remove the remaining soap residue. And, NO, I do not use too much soap. For a full load, especially with dark colors, I use maybe a tablespoon of detergent. I turn the clothes inside out. I do everything I can think of, but to no avail. At the end of the cycle, I have dirty looking clothes.

Washing Machine WA45H7000AW/A2 Toploader. I purchased this machine on salesman recommendation from Pacific Appliance Sales in March 2014. About 6 months ago, the spin cycle would intermittently not spin all the water out. Calling Samsung customer care, I was told to rebalance the machine. Now, the lack of spin is more frequent so I called La Mesa Appliance Repair. The repair person related that this was a common problem with this model. The factory issued springs were not strong enough and 4 months ago Samsung sent out a notice in the Samsung Service Bulletin that a new spring replacement was available.

WA422PRHDWR/AA - I purchased this washer in Nov. 2013 for $637. I could never get it balanced properly, would knock and bump loudly, clothes would knot up and in August of 2015 the drain pump shattered into pieces. I had to replace the pump with a redesigned model for $118 because the original pump and its location was so poorly designed. I contacted Samsung trying to recoup my money but wasted a lot of time on the phone. I have since learned that these are common problems for later made Samsung washers. If this was a car it probably would have been recalled. I've had better luck with $700 junkers. I will never buy Samsung again.

We purchased the Samsung washer (Aquajet VRT Smartcare WA456DRHDSU/AA02) and dryer less than 2 yrs ago. After about 6 months I kept getting a dc error on my washer. I called Aaron's who took fixed the machine. About a couple of months after that, I was getting the dc error again. They replaced it with another used machine. That machine worked for a while, during this time the washer and dryer was paid off. Did not buy the extended warranty. Now I can't do a load of laundry without the dc error. I am very frustrated, I can't afford to have it fixed. I have not called Samsung, because of the reviews stating how rude they are. I never buy a Samsung appliance again. Very upset and disappointed.

I bought a washer and dryer from Samsung in 2015. Washer model is WA50F9A8DSP. This machine has problem from day 1. It does not fill water up to the load level no matter what cycle you choose. I called Samsung customer service (The WORST in the world) several times. They have some CS reps whose accent you cannot comprehend and also rude. I have been asking them to send a service person to take a look at the machine but they want to solve the problem on the phone and till date no solution and no service personnel. I have a one-year manufacturer warranty. In spite of this, they refuse to listen and fix the problem with my machine.

I am a customer of Samsung with code 3300079639 and I bought the last model of Samsung washing machine WF9802RWE/YLV (8 kg clothes) 5 years ago which was very expensive but fully automated and high tech. The use of this machine was pretty normal all those years and I was very happy with its operation. Last week the washing machine stopped working with the clothes inside and the indication 'te2' appeared on the screen.

Purchased a very expensive Samsung Front Load Washing Machine in 2010. 5 years later it stopped working. After finding several complaints online regarding the spider drive (3 arm driver connected to the back that spins the drum), I took mine apart to check. I was SHOCKED to find the drive had all but disintegrated. The plastic material that was used had become completely corroded and turned to chalk. HOW can a company get away with producing a product with such a fatal flaw? I will never purchase another Samsung product again.

A Samsung front loading washer, model WF520ABWXAA04 and matching dryer were purchased from Sears less than 5 years ago. We had a warranty issue with a defective board early on and it was covered under warranty. This past week, my wife went to do a load of whites and the power button would not work. The power outlet was fine, so a service call was placed.

I bought a Samsung front load washer 4 yrs ago, and a month ago it broke down on me. The rubber seal had a hole in it. I forgot to renew my extended warranty so I had to pay out of pocket. I ended of paying $175 for them to fix and replace the rubber seal. but they never checked the washer to see if something else was wrong because the first tech came out and said it was that, and didn't check the whole washer. Then the second guy came, I just told him it's the seal so he believed me and didn't check it only because I told him the first said it was just the seal. So the second guy left and it started having the word "low" blinking on and off on the screen and would not wash anything. Then I had to call another tech and he said it would cost $524 to fix it cause it had a 3 or 4 leaks at the top of the washer when you take off the top where all lines go.

SAMSUNG WASHER - 2 YEARS OLD - $750. "DC ERROR" Spin, then Stop and Refill and SPIN again... then Stop and Refill and SPIN...again. My Solution: I tried some YouTube's solutions and commented solutions... What DOES NOT WORKS (to me): "DC Error" Stands for distribute charge. Not solve the problem for me. I re-distribute and re-distributed it in different ways. This does not work. I put only two identical pieces evenly distributed. Not working. Then four pieces and don't Work.

I purchased a brand new top loading washing machine with steam and the built-in sink 11/2015 and was so excited. I researched my purchase and not sure where I read good reviews, but I wish I had read the reviews here first. I wish to God I never bought this piece of garbage! I'm so upset!!! The first thing I noticed was that my brand new white sheets in the guest room came out with blotches of brown on them. I thought maybe my dogs had played on them with dirty paws when the comforter was off. I rewashed them using bleach and still came out looking blotchy and dingy. I thought maybe it was the detergent so I bought Wisk, still the same, so I bought some OxiClean, same dingy whites. It seems like the more I wash my whites the grayer they become!!!

I have owned 2 washers by Samsung and never again! Front loader gaskets grinned apart and dislodged the drum. Top loader not washing or rinsing - minimal amount of soap used and still residue on clothing. Service is terrible! I win these reviews were posted before I bought the second machine for over $1K!!! Garbage. Shame on Samsung.

We purchased a very high-end Samsung top load washer and dryer that is stainless steel with a glass top. #WA5471ABPXAA01 has leaked, our clothes stink, it is rusting around the bleach dispenser, fabric softener dispenser and the laundry detergent dispenser. Also, the hose came off the back during a wash and flooded the laundry room and pantry. So now we can't start clothes and go to bed. We have also cleaned the machine with the power cycle monthly and it does not help with the smell. It is very disappointing to see that many reviews are the same as mine and Samsung is not being held liable. Why are big companies able to take advantage of us? We spent close to $800 for a machine that is leaving rust on the parts and flooding our house.

I bought a Samsung front load washer with VRT model # WF331ANW/XAA and dryer and within a few months of purchase in 2009. Initially, trying to get it repaired after it flooded was a nightmare because of Lowe's saying that I had to contact the manufacturer. Samsung gave the runaround because they could not find a repair person closer than Pennsylvania (I live in Connecticut) who was certified to repair it. They finally located someone an hour away who came. After that we purchased the extended one year warranty. Good thing because within another few months, the washer stopped spinning, but I still had to pay something.

I have had this machine for 3/4 years. It's a front loader and from the start it was a problem. I bought it from Best Buy. Best Buy told me I had to wipe the rubber seal on the inside after each use and keep the door open and the detergent holder when not in use. I called Samsung and told them of the problem I was having and they told me that no one else had complained of the problem and to use a product to run in the machine to clean it. I will never buy a Samsung product again. Now the seal is leaking. This machine has been very disappointing. I take very good care of the things I own, and they usually last me a long time.

Washer model no WF42H5200AW highly hazardous can cause at this point electrical shock if used. Unrepairable brand new machine delivered December 27, 2015 unusable, second machine usable. First machine damaged. Dryer model number DV42H5200AW. Not operable due to a dysfunctional gas release valve in dryer, very unsafe may explode. Yet Samsung refuses to replace. Both machines were days old. Purchased new supposedly brand new.

Please be advised about this company who portrayed their company to have the best prices. My husband and I reviewed online this company seemed like we were getting an excellent deal. We purchased a Samsung washer and dryer with our debit card and a two year contract for warranty. To our surprise our dryer broke down within five months. The washer isn't sounds like it too is going to break down as well and I feel we got a very bad deal. After calling for repair and being on the phone for thirty minutes trying to get through to the right party an appointment was made for one week.

I purchased a top of the line Samsung washer and dryer in Jan 2015. 1 year later the washing machine broke. I paid $1449.00. It is the giant front loading machine. I cannot get service on it. After many phone calls to Samsung, they finally sent me a work order. It's a week later and still no one is here. If you live anywhere near Scranton/Wilkes-Barre PA, do not purchase anything Samsung. They have horrible service. I have been on the phone with them for hours over the course of the last week and not only will they not help me, but they do not care. These appliances are way too expensive to not be serviceable. Please think twice before buying. Customer service is awful and finding someone to service your expensive product is nearly impossible.

Samsung VRT Energy Star - I wanted a top loader washer this time around because the front loader has an odor and mildew issues and didn't want to deal with that. After talking through previous issues I have had over the years with previous washers, we decided on the Samsung top loader. Seemed to be the right choice. I liked the fact it didn't have an agitator, which I thought would be easier on my clothes, and it being energy efficient as well all sounded good. Bottom line... it doesn't get my clothes clean. I pre-treat any stains and run it for as long as possible. I called in today hoping I was doing something wrong, and at 61 I am smart enough to usually figure it out. Do not buy this washer unless you want to wash your clothes prior to putting them in the washer...

We purchased the top of the line front load steam dryer with the large capacity. We had it in our home less than one year and it started making a terrible thumping noise. We called Samsung and was told that it was out of warranty. We explained we have had it less than a year and they said they go by the purchase date, not the delivery date. They suggested we buy the extra warranty from them to get it repaired, which we did for $350. Several weeks and several calls later, someone finally came out. He said the rollers were bad and the drum was cracked. He called his supervisor and said they could order the part and it would be 3-5 days. Never heard from him again.

Bought washer/dryer set from HHGregg with extended 5-year warranty. Useless. Top loading washing machine is rusting around detergent dispenser and bleach dispenser. Samsung won't answer my emails. HHGregg said it is cosmetic. I argue it is inside the unit that is rusting, an integral part of the cleaning process. I am trying to file a class action lawsuit. If you have suffered similar inferior product defects, please email me directly at **.

I purchased a Samsung washing machine in 2013 and it is already rusting to pieces! This is not under warranty because it is a cosmetic issue. Not in my book... Not when I paid around $800 for the damn thing. Where the rust started was around the bleach, detergent and softener compartments and is rapidly spreading throughout the top of the washing machine. This is not cosmetic and will eventually cause problems with staining clothes. Not to mention there has to be rust where it is not visible to me. I honestly think the right thing to do would be recall these models for this reason. Especially after reading hundreds of other complaints for the same reason. This is unacceptable!

This washer looks like a gem but is my worst nightmare of any purchase I've ever made. 2 yrs ago I bought this high tech piece of crap and all I heard was the wife screaming at it. Not enough water to wet close and now no water at all comes out. I thought she needed to get used to it but soon realized what a bad move I made to buy this thing. I paid over a grand for this to make her happy and all it did was make dirty clothing stay dirty. We are disgusted.

I purchased both Samsung front loader washer and dryer in 2012. After a year and a half my dryer was making a loud thump when it was in use. I called a repairman to come and check it out, I was told the drum was cracked. I called Samsung to have someone to replace the drum and between countless phone calls (my order was cancelled 2 times without me being notified) I finally had the drum replaced after 2 months.

We purchased our Samsung Top-Loader High Efficiency Washer 3 years ago and the washer is already rusting all over the place to where the rust has gotten so bad the rust is now ruining our clothes. I contacted Samsung direct using their 800 number and through their Facebook page. The 800 line rep told me they would not honor my extended warranty because it is a "cosmetic" issue. Facebook page said there is nothing they can do about it. DO NOT PURCHASE SAMSUNG PRODUCTS is my only advice. Review FB and you'll see the hundreds of complaints about this product.

Purchased brand new Samsung washing machine from local Lowe's store on June 21, 2012. The machine began to rust in early 2015. Contacted Samsung and was told appliance no longer under warranty.

We bought a brand new dryer on 12/9/15 and were able to dry about 10 loads of laundry before it stopped working. The dryer runs but there is no heat. I called your service dept on 12/26/15 and was told that someone would call me within the next 2 business days to schedule someone to come out. At the end of the 2nd business day I called your service dept again because I still had not received a call. Finally we got someone scheduled to come out yesterday, but your service dept had given them the wrong address (the one they were given wasn't even close) so the appt was canceled. They cannot come out again until 1/13/16. I was on the phone with Samsung yesterday for over 2 hours trying to get this taken care of before Samsung disconnected my call. I have spent over 4 hours on the phone with Samsung since 12/26 when this began, and still do not have a resolution.

Samsung customer service does not even get a one star for their attitude, help or concern if your machine is past warranty date. Their attitude is one of tough luck!!! Drum support spider support rotted after only a few years of service. This machine was expensive and came highly recommended. BUYER BEWARE!!! Machine is expensive, service is extremely poor and service life of product is ultimately disappointing.

We bought a washer and dryer from Samsung. Sears delivered it, found a defective door, called Samsung was on the phone for thirty min, then they hung up the phone, called back they said someone will call us back. Five days later they called back and said it wasn't going to do nothing about it cause they wasn't at fault, but it was between the plastic. So I will never buy anything else from Samsung and will tell friends, coworkers that they have bad product, very bad customer service. Buyer beware.

I purchased a Samsung washing machine in June, 2014. After about 45 days I started having problems with the machine. It would get out of balance and would not wring out the clothes. After having repairmen out here several times and replacing several parts it worked most of the time. I was still getting out of balance codes and water fill errors. We do wash many clothes per week. When I was offered a service policy in December of 2014 I purchase it. Once again the water is running out from under the washing machine all over the place. I tried for a week to get some service set up but one department doesn't seem to know what the other department does.

My front load Samsung washer only 1 1/2 years old and it completely stopped working. Samsung repairman to fix it (from 1 hr away) - we changed the part. 2 loads later, same problem. Samsung will not recommend another repairman and cancelled my repair order number twice without notifying me - terrible customer service.

I bought a Samsung front load washer 5 years ago. It was very noisy while spinning since the beginning. I thought my floor was uneven. About two months ago it stopped during the spinning cycle. It cost me about $300 to get it fixed. About a month later after repair, it started doing the same thing. I forgot to mention that it continues to leak water from underneath. Then three weeks ago the door latch stopped working. I called the tech I used before, but he never called back. Another tech came, and he said it would cost me 259.00 to have it fixed. I asked him to leave, but I still owe $89 for the service call. I Googled how to repair it.

We bought a Samsung washing machine 3 years ago. My husband convinced me to spend close to $1000 for it because we have two small children and it's something we use often. I digress, this washing machine has been extremely disappointing. It is loud but I can live with loud. It gets thrown off balance easily that ate up the top plastic on the inside. One of the dampeners blew out while on a spin and broke apart the actual clips holding together the metal exterior. We replaced the part. The rust is so bad on both the bleach dispenser area and soap/softener dispenser area (not the plastic but the metal surrounding them) I do not use bleach and I use a environmentally friendly detergent.

I purchased a top loading washing machine. It worked approximately a month. Then it broke around December 6th. They scheduled repair for January 7th. The supervisor Asa hung up on me on purpose. Tells me by accident but the phone number was given in case we got disconnected. So I call back. He tells me another call for a supervisor came in so he couldn't call back. The original agent said there is an hour wait. I stated there's no way I can wait an hour and was told "if fixing your machine is that important you will wait." Really? Then I was told where I was being transferred was closed. I will never buy another Samsung product over this fiasco.

I purchased a Samsung model number wf42h5000. Bought from Home Depot! I had trouble with washer not going into fast spin mode and leaking on floor. I contacted Samsung warranty because I did purchase an extended warranty, thank goodness. The service dept are not friendly and most don't speak English very well so they are hard to understand. After jumping through all the hoops they gave me to troubleshoot washer, then they told me it was just off balance. And to balance it, I waited for my husband to get home and he said it was balanced. I called a friend of mine that works on Samsung and he said it sounds like issue with drum! I called them back and insisted on having a repair person to look at it! They said give someone 72 hours to call and set up a appointment, and they never called. I had to call them back after 3 days and they said appointment was scheduled for the next day between 8-5. Ok now I have to take off a day from my job.

Samsung has the worst customer service of any company I have ever dealt with in my entire life. My very expensive washing machine needs four new shocks after only 18 months. Apparently according to the repairman, it is a common problem with this product. Of course Samsung would not do anything for me because I only had a one-year warranty. I would highly recommend that no one ever buy a Samsung washing machine ever!

My washer and dryer have been nothing but trouble since I purchased them. A tech has been here 4 times. He was great but he can't fix poor construction. All the problems have been new ones... Nothing has been a repeat. I promise I will NEVER buy this brand again.

I purchased a top loading Samsung machine WA422PRHGWR in June of 2013 from Best Buy online. It was used once a week for approx. 3 loads per week. After 2.5 years the tub became unbalanced and chewed up the top ring. This enabled the tub to make a very loud noise when spinning. It became so loud we discontinued to use it and called Samsung for direction. They gave me a service number in our area that never returned our call. We called a friend of ours who repairs appliances who told us to junk the machine. My recommendation is to never spend your money on a Samsung washing machine. You will have a difficult time finding service after spending $600+ for only 2.5 yrs of service.

Model WA456DRHDWR/AA. Power comes on but nothing happens when press the start key. Usually can unplug it and wait a few minutes and it generally will then work. Not really a convenient way to wash clothes. This replaced a Whirlpool Cabrio (also garbage). Based on what I've read, I think the problem may be the lid switch. Might try replacing it. Definitely won't buy Samsung or Whirlpool again. Their live chat tech support is also useless... some foreign center (maybe India) with the one page standard (and useless) responses. Can't even tell you what a Samsung service charge is.

Washing machine would not stay in high spin due to shaking too much. Repair man from Samsung (closest 1 hour away) charged $120 for just the diagnostic visit. Was told drum covered by Samsung 10 year warranty but back tub was not. Would cost $300 dollars. Scheduled to repair in 1 week. Got a call 2 days later and told the part will now cost $700 plus additional labor fee due to extent of the job. The washing machine did not cost much more than this to start with. I will not be paying to repair this and will never buy Samsung again.

Machine purchased 9/15. The first load I did came out dirtier, see picture of the white slipcovers. I didn't complain because it was a gift. This is what I noticed from the beginning: Whites got dirtier. The clothes did not smell or get clean. No soap smell either. The clothes were so twisted that some straps tore. The loads were often off balance and it did not accommodate larger loads. Often I had to wash the loads twice and use extra rinse (extending the time by 30 min. and increasing amt of water) overriding the "High efficiency" claim.

Brand new, top-loaded Samsung washer. Got it installed and it leaked. Sears replaced it with a new one, but new one leaks intermittently. The repairman can find nothing wrong, and it hasn't leaked while he was here. I am very disappointed and would NEVER buy another. I am expected to keep calling repairmen until it leaks while they are here. DON'T BUY A SAMSUNG! My 3 month old washer leaks.

I purchased a Samsung top load washing machine in Jan. 2014. The machine needed to be repaired 6 times in less than 2 years. Luckily I purchased a 5 year warranty. The only problem with the warranty is the time it takes for the company to contact a repair company to come out and make a diagnosis and order the parts needed for the repair. Unfortunately this can take up to 2 weeks for the repair to be made. Since Samsung washing machines have so many issues, the parts are not readily available. I have never seen such a piece of garbage. The shocks are constantly going bad and the motor is a piece of garbage held onto the machine with a cheap plastic bracket. Although the machine boasts it can wash queen size bedding, it can barely wash a set of sheets. Samsung should just stick with making cells phones, everything else they make is crap including their cars and all other appliances.

Two years ago my wife and I bought a Samsung top loader washing machine and dryer. Being in our 60's we are not heavy users of our washing machine. Last summer the washer would not spin. A tech was dispatched after I gave them my credit card for a $100 to scheduled a service date. The tech said the washer was overloaded. It wasn't even 1/3rd full. So he replaced the shocks??? The total cost was approx. $400. Shortly afterwards I noticed rust on the rim of the top of the washer which would let rust drain into the clothes.

In November of 2015 my wife and I decided to purchase a new washer and dryer for our daughter and son in law who live in Tacoma Washington. Since we reside in Des Moines, Iowa I did some review of appliance dealers in the Seattle market and came up with Metropolitan Appliance as a highly recommended vendor. I contacted them and spoke to Jim ** with Metropolitan Appliance (206-623-8811) and purchased the above described units. These units were delivered on Saturday December 4th to our daughter in Tacoma Washington. The boxes which the unit came in showed no damage however when they were opened both units were damaged.

I purchased the front loader Samsung washer and dryer from Lowe's August 2015 and they were an instant disappointment! The washer is noisy and never in balance. It uses more electricity to wash a regular load as it takes nearly an hour, uses nearly no water and the clothes are always dirty. What a joke! I have a Samsung phone which is fine, but they better just stick with those, because I feel like a sucker for spending a grand on this crap. Miss my 20 yr old Kitchen Aide that gave me clean clothes in 20 minutes. Will never purchase another Samsung product and will share the word for others to beware and don't get suckered like I did!

I bought Samsung washer at Lowe's on May 2015. My washer is great twister. See pics. All clothings are tangled! I have to take long time for moving to dryer.

Less than 4 years after our purchase (which had signs stating "10 year warranty"), our washing machine has gone bonkers. It can spin fine between wash and rinse, but not at the end of the wash cycle. It just goes crazy like it has an unbalanced load and restarts the wash cycle. We have troubleshooted all week. We have no clean clothes.

Lost heat after only 5 months. Now waiting 5 days for part to come in. No dryer. How convenient.

Bought the unit for $1299.00 in 2013 and after just two years the drum cracked at the front rim where it meets the rollers. Sounds like we have a pair of construction boots in there. Samsung refuses to replace the drum because it's out of warranty despite the thousands of complaints regarding this issue. It's a defective design and they should replace it at no cost to the customer especially when they haven't improved the design. So disappointed with Samsung. I vow to never purchase these products again.

My 2.5-year-old $750.00 Samsung top loading washing machine (purchased 11/06/2012) began to make terrible noises during the fast part of the spin cycle. After many attempts to balance the washer as advised by customer service, I gave up and they sent a repair person from a local company out. Minimum $90.00 house call. The repairman determined that at least one shock was broken and in order to fix it he would need to replace all 4. Replacement cost estimated $165 but came in at $115.00. So far not happy to repair a washer under 3 years (My previous Kenmore lasted over 15) but at least I could wash clothes again and not have to hand wring them out. This was on 04/26/2015.

NEVER EVER will I purchase another SAMSUNG product. Our washer was purchase in summer and install in on end of October. The same day when I wash the clothes and machine finish, the clothes was all wet. The water was leaking out from the clothes. We had the repairman come out and he came 4 times more and replace four parts. And now the machine make noise and they want to come again as I think they don't know what is the problem. Numerous phone calls and I have no washer for Samsung as they said I need to wait for the Elite application to fix the machine. This is totally unacceptable. How long more I need to wait? EVERY TIME THEY CAME OUT I NEED TO TALK 2 HRS OFF MY JOB. I don't ever think ELITE application know what the problem with the machine.

Bought a Samsung front loading washer in Jan 2011. Not even 5 years old and the support on the back of the drum completely disintegrated! Samsung says parts and labor warranty is only 1 year! Yet, so many people have this problem - it is clearly a defect in design. Too expensive of a washer to only last not even 5 years! I am staying away from all their product.

I have a Samsung WA5471ABW/XAA top load washer (purchased November 2011 at Lowes) that was gushing out water and it is on the second floor of my home. I removed the very wet load which was on the rinse cycle and the washer was chiming and displaying the error code DF (I assume means does not fill). Looked and saw water flowing out the bottom. I pulled the washer out and noticed the drain hose fell off the bottom of the drum. I also observed it was held on with a cheap springy hose clamp (the type you squeeze with your thumb and finger to get on) and not a radiator style hose clamp with screw to tighten it. I bought a hose clamp with screw tightening after seeing numerous parts sites and others with the same issue have all replaced it with this style clamp. I hope it works. This washer had a MSRP of $1,100 and I expected better.

Bought Samsung clothes washer model #WA4OJ3000AWAZ for $500 in Aug. 2015 at Lowe's. Machine stopped during the spin cycle 95 days after we bought it. Called 800 number to Samsung. Samsung sent incompetent repair people Nov. 18th, Nov. 24th, Nov. 30th. Samsung wants to send repair people again for the fourth time. We've had enough. They are not coming in our house again unless they've got a new washer. Terrible 800 phone service. Be prepared to wait 30 minutes on hold if you have to get transferred to the Samsung "executive service". I've spent three phone calls totaling 3.5 hrs getting the runaround from Samsung. My wife spent a total of 9 hours away from work on three different occasions to let the incompetent repair people in to attempt to repair Samsung washer. My wife has also had to go to the laundromat 6 times over the past 4 weeks while Samsung strings us along.

I bought my Samsung washer and dryer because it received high ratings, even from ConsumerAffairs. The washer is only 5 months old and 2 month into it the washer thumps around loudly during the spin and even when it's washing. It's a very loud washer. It was louder than my Maytag that was 25 years old. Seriously! You have to do something about rating them so high. It's a terrible product.

Samsung 4.2 capacity Top Load Washer less than two years old constantly goes out of balance ($300 repair cost) and the computer is hot ($400 repair cost). The machine is rusting. I DO NOT RECOMMEND PURCHASING A SAMSUNG APPLIANCE.

I just bought a Samsung washer and dryer. I wished I had checked the reviews beforehand!!! I have had issues right off the bat... I had a technician at my home and still had issues. I went back to Lowe's to complain and they replaced the washer. The day after the delivery of the second one I had issues with the second one... I'm at my wits end. I'm retired and live on a fixed income and certainly can't afford a lot of repair costs. I did purchase the extended warranty but after reading the reviews, I'm afraid that I'm not going to get the results I need to get these issues addressed. Any suggestions? I really can't afford a new one.

Washing machine keeps stopping! IT JUST WON'T STAY BALANCED ON the spin cycle! After trying all of the online suggestions nothing seems to help! This washing machine is just over one year old! The problem started about eight months after we purchased it from Sears!! Don't buy this piece of junk! Save your money!

My washer started throwing a code, "dh", indicating that it wasn't draining properly, according to the Samsung website. We followed the procedure that Samsung instructed and one washer load went through completely flawlessly. With the second one, the machine started making HORRIBLE grinding sounds and banging. I tried repositioning the clothes, but nothing helped. I had a local repairman come out and he told me that the drum had completely broken from the drive shaft and the drain pump was toast. The machine would cost more to repair than replace.

Within a year of buying this Samsung VRT Side Load Washing Machine, it started leaking. We had a plumber come out and he said the gasket needed to be replaced and he had to order a new one. After he replaced the gasket, we had the same exact problem - only worse. Water was everywhere in my laundry room. So we called out a different plumber. He replaced the drum. Still leaks but only occasionally. Whenever we get a plumber out to look at the problem, it does not leak. Today it decided to leak again. The water appears to be coming out of the place where you put the detergent and rinse. I give up. It's time to get rid of this thing. No more Samsung for me.

Stay away from Samsung washing machines! Been loyal Samsung customer for years. After 2 years normal use, spin cycle started sounding like jet engine then just stopped spinning. 3E Error Code motor problem. Is this what's to be expected of $800 washer, $1100 regular price, 2 years? Now I have to pay for repair? Put more money into a faulty machine? Nope! Will purchase a cheaper throw away washing machine. Will last longer than this $800 throw away machine. Also, customer service horrible! Done with Samsung! Btw, finding so many reviews with customers with same motor issues, wish I would've seen them before.

My 5 year of Samsung is starting to do the bounce as well. Model 592-49047. When I called Sears they said since the warranty was expired I'd have to find another appliance repair. One of the biggest most reputable places in town asked for the model number and then said they don't work on that model. She gave me a name of two repair people and after leaving detailed messages only one called back. He said he hated working on Kenmores with Samsung motors since they are junk. After reading some of these and looking at other sites, it appears these machines are not worth repairing. The bouncing is just a symptom of more serious issues with the spider or the bearings. And they weren't cheap either. They were so highly rated. How did that happen and what kind of machine should I buy? We don't even do large amounts of laundry.

The very worst washer I have ever owned. Have to load up on detergent and clothes still dirty. Water doesn't even cover the clothes and I have to wash clothes 2 to 3 times each load. Only thing that goes down the drain is my hard earned money.

Our washer was delivered October 26, 2015. One week later it began to make noises and continued to increase in noise but did work. We had the repairman come out and he said he made adjustments. Noise continued. Second time repairman came out he said it was the clutch and he would order the part. Third repairman came to replace clutch and the metal plate fell off the motor and now the drum is sitting in front of the washer and it is no longer usable. It is now 1 month old. Home Depot claims they are only the showcase for Samsung so they won't do anything. Samsung said they will continue to repair it. So we have spent 3 days waiting for each appointment for repairman. Numerous phone calls and I have no washer to use. This is totally unacceptable.

Bought Samsung WA48H7400A washer Feb. 2015 from P.C. Richard. It has been a nightmare. Three bath towels and a bed sheet took 2 1/2 hrs. Put it on normal for the automatic 53 mins. The water will not release as it should after 1 1/4 hrs. Hit pause, change cycle to spin (automatic 22mins). Each time it reached 16 mins. The time automatically flipped back to twenty two mins. I finally had to take out the three towels and spin the sheet and then the three towels. My old Whirlpool of 16 years did the wash from start to finish without a hitch.

After much research, purchased a Samsung washer and dryer in 2011. This washer was rated by Consumer Reports as the top of the line. We are now at the end of 2015, and I just had to go buy a new washing machine. The plastic piece of junk "spider" on the back of the drum broke and the washer wouldn't spin. After waiting 2 weeks for the service repair people to come, we were told it would cost $800.00 to repair and that amount did not include labor costs.

I have a WA422 washer that has been great for the last 24 months but it started spinning loudly a couple of months. We only wash about 2 loads a week. Well the pump underneath the washer has broken off. After reading other reviews this washer is a lemon.

Bought a Samsung Dryer DV422EWHDWR/AA March of 2014. About a month ago it make this really bad noise. So I called the Tucker Store where we had bought it and told them. They sent someone out who said it was the drum and it was not welded right. I thought well this is not a warranty problem, it is a defective product problem so surely they would fix it or get me a new one. Barely a year old.

Expensive front loader washer died after 14 months (2 months after warranty). No one repairs but Sears. Waited 2 mos. for appointment, ordered part, 3 weeks to come back and install part; machine still didn't work, so ordered another part, waited 1 month for appointment to fix. Machine ran for about 2 months and has broken again!!! Samsung is horrible!!! DO NOT BUY A SAMSUNG WASHING MACHINE!!!

Our SAMSUNG WF70F5E2W4W washing machine is 2 years and 1 month old. The drum stopped turning so I rang SAMSUNG. They talked me through a process to check various probable issues, none worked. When the engineer turned up he discovered the motor had sheared off, the drum belt had disintegrated and the pump has packed up! Obviously I thought the machine would be replaced, fortunately we have a 5 year warranty! It is SAMSUNG policy to repair, not replace! The machine requires a new drum, pump, motor and various parts. This leaves us without a machine for more than a week. I mentioned this some friends, believe it or not they have had exactly the same issues. DO NOT BUY A SAMSUNG MACHINE!!

Gas dryer stopped heating/turning after 15 months. Samsung Support useless because 3 months outside warranty. They could care less about standing behind their products. Never again.

Washer failed in less than 4 years! Water pump failed!

Our washing machine WA456 is just over 3 years old and the hall sensor is bad. I've read horror stories about Samsung machines since this happened. Now I'm terrified that once repaired I'll have a flood or the thing blows up!

We purchased a front load washer for over $1000. It stopped working after less than four years. The experience with Samsung was a major disappointment in terms of standing behind the quality of their products and customer service. After researching the issue of our washer and talking to a repair service, we determined that would be more expensive to fix than buy a new.

My 3 year old Samsung Washer, Model WF218ANB, stopped spinning. Service tech indicated filter was clogged and gasket was worn. When he took the front off to replace the gasket, he discovered most of the bearings holding the drum in place were missing (broken off or dislodged) and during the spin cycle, the drum was unbalanced and eroding the gasket. Costs to fix it were greater than the cost of a new machine. He put it back together and warned me it could last a week or a few months before it completely died. Meanwhile, I am shopping for a basic, low tech, top loader. I rated this machine one star because they didn't have a place for no stars. I heard from friends this same complaint about other Samsung appliances. Never again!!

Don't buy Samsung!!! Purchased Samsung washer model WF330ANW/XAA02. Was top rated in Consumer Guide. Spent big $$$'s from Sears on 5/28/2011 used. With only two of us living in the house any more 1 or 2 loads of laundry per week the drum is split and leaking. Not repairable and guess what no warranty from Samsung!!! DO NOT BUY SAMSUNG ANYTHING or anything made in Korea! Out $1,275 for the set and now have to go buy new ones. Ironically we bought this set as we didn't want to have issues when we moved into a new house. Guess we should have taken the Maytag set from the old house as it's 15 years old and still going strong without even one issue with a family of 5 using them!!! Three of them were teens cramping as much into them as they could possibly fit!

In June of 2014 My husband and I purchased a top load (WA50F9A7DSW) and front load dryer (DV50F9A7EVW). Within a month, we had to exchange the dryer due to a metal on metal grinding sound in the drum. Now that the product is out of warranty, the newer one is making that noise. Out of luck on that one according to Samsung.

I purchased a Samsung dryer at Leon's in May 2015 and it is now November 2015 and my dryer stopped working. It stops functioning in less than 6 months. That being said, I have one year warranty with the manufacturer so I called and reported it. I was assured a tech will call me back within 24-48 hours to schedule an appointment. It's been over a week and they still haven't sent someone to fix it. They keep giving excuses after excuses. I think Samsung has the worst customer service. First week of waiting was to have a tech schedule an appointment and now it's like the tech called in sick. Today I get a message saying they havent got the part yet to fix it. Seriously this is the worst customer service experience. I will never in my life go with Samsung.

To all thinking about buying a Samsung washer.... I bought a Samsung washer and dryer in April 2013. It's now 2 1/2 years later and the washer broke. I contacted Samsung to inquire about it being fixed under warranty. They agreed to cover the drain pump and repair. The repairman came to my house today and found other damage occurred when the drain pump broke. I called Samsung back to make sure the other repairs would be covered under warranty. The representative told me it would be covered. I then received a phone call from the repair company telling me my portion of the cost of the repair would be $361.00.

I purchased a Samsung front loading washer from Best Buy. There was no problem with the seller, however the appliance became defective after 16 months. The aggravating factor is that this appliance was used for only 5 full months, as it is part of the appliances in a residence which is only used over winter. The bill for repair will be more than $300. The seller's warranty is one year, and as a result, there is nothing Best Buy can do. I was advised to contact Samsung. After being cranked through the various connections on the phone for half an hour, all I got was a curt, rude answer: the year is over! No support whatsoever! What is worse is the fact that it takes the appliance service a week to order the part and another few days to finally send a technician. All in all: an appliance corpse after five month and a waiting time of 2 weeks for repair.

Whatever reason (save water, soap, whatever) that Samsung, LG and the like decided to change everything that has worked for decades cleaning clothes, it does NOT work. Samsungs top loading non agitating models for not clean, smell awful.

Washer was expensive and failed in a few years. Spider (main drive) broke.

I bought a Samsung Top Load washer a couple years ago. My last Maytag washer lasted about 10 years, went through all the baby and toddler years with my kids, and I only let it go because the Samsungs were new and pretty and it was getting time. I paid around $600-$750 for the washer. About a month ago, it started saying it was off-balance and refusing to spin. I would repeatedly rearrange the clothes to get it to spin.

We purchased the Samsung washer WA7770 4.8 cu. ft. Top Load Washer with activewash™ (Platinum) and dryer DV8700 7.4 cu. ft. Large Capacity (Electric) Front Load Dryer (Platinum), in Oct. of 2015. First off, we made our first service call (how frustrating). Who wants to have faith and trust now in these appliances! Why do appliances today have so many defects? The dryer is squeaking and rubbing - these are supposed to be quiet - hahaha what a joke. Also, if you are 5'4, the WASHER will NOT WORK for SHORT PEOPLE!! I struggle to get all of the clothes out.. For my 40th birthday, I think my husband is buying a grabber stick for my gift. ;0/

We purchased Samsung WA5451ANW/XAA, 12/2011. After two years, rust appeared around bleach dispenser and paint began to bubble up as it got bigger. My practice is to always keep the lid open when not in use and soap dispenser drawer pulled out to dry out the tub between uses. We had the top portion of the machine replaced under warranty. Now two years later the rust is there again plus under the lip of the soap dispenser. Samsung's reply to our complaint was that it is only cosmetic and they will only change it out once.

3 years ago, we purchase all Samsung appliances. Fridge, stove, washer, dryer, dishwasher, microwave. Now, the dishwasher doesn't work properly, the dryer broke (cheap plastic piece melted to the steel part of another) and the guts of the dryer look like they're built by Matel. And all of the appliances are showing rust spots (we have stainless steel) because it's the cheapest stainless ever. In short.. DO NOT PURCHASE SAMSUNG APPLIANCES.

Samsung rep at Home Depot showed me video and told me how good the product was. So I went for the $900 and bought their top of the line Samsung Washer wa50f9adsp/a2. Two 2 years later there are brown flakes in the wash drum and on clothes. The inside smells like mold. Have to keep lid open after each wash to air out. Called Samsung for service they gave me the runaround. I couldn't take it any longer so today I took the entire drum out and found standing water and mold beneath the drum. There was brown mold all through the inside of the machine. Spent all day scrubbing the entire washer clean with heavy duty bleach. Terrible, Terrible product. Total DESIGN FLAW!!!

I recently purchase a Samsung Front load washer and dryer in June. I went with Samsung because it's suppose to top of the line brand. Well, sadly my dryer stopped drying my clothes 5 months later. I contacted Samsung customer service and the representative that took the call could barely speak English. I had a hard time understanding anything she said which was very annoying and frustrating to say the least. She then put a supervisor on the phone who was no help either. He could have cared less about my needs or concerns and told me that the soonest they could send someone out was possibly Tuesday 3 days later. I would not recommend anyone to purchase a Samsung washer or dryer. I am so disappointed with this purchase but more so with the customer service I received from the Samsung team.

Samsung Front loader washing machine WF219ANW/XAA - I LOVED this machine when I first bought it. Could wash a very large load. Even having to buy HE detergent didn't bother me too much. However the VRT was a joke as it ALWAYS vibrated a lot! I also expected many years out of this machine and it only lasted 6 years! The old Kenmore top loader I had before this one last over 20 years. I expected Samsung to be of higher quality than my old Kenmore. Even the repair guy who came out told me to go with a GE, Kenmore, Maytag or Whirlpool. It is very upsetting to think what I paid for this machine to have it stop working so soon!

NEVER EVER will I purchase another SAMSUNG Product. Washer is barely 2 months old and door will not close so I can not do wash. Called Customer Service at SAMSUNG who told me someone would be assigned locally to fix it. That was 3 long weeks ago. 3 weeks of lugging my laundry to a laundromat when I paid nearly 2,000 for the thing. By the time that I am helped, I will have paid that out in laundry fees! Every time I have tried to see when I can expect assistance, they ask for serial number which after the number of calls I have made, they should have on record! I will tell everyone I know NEVER to buy SAMSUNG! Customer Service is AWFUL!

We have been very dissatisfied with overall Samsung product and handling repair claim # **. It's been 4 months with no resolution. The front-end people are trained to say, "Claim dept are working on it and somebody will call you" but never received call. Stay away from bad quality SAMSUNG products!!!

After doing a lot of research on washing machines, we chose a Samsung because it had a high rating. Just a little over a year later, the metal rim where you put the detergent is completely rusted. It is chipping off slowly. It also grows mold. It is also rusting underneath the tray where you put the bleach. I leave the lid open to dry out, too. It also doesn't take long before it is smelly. Now the lock mechanism is broken, so I can't even start the washer. Since I have to have that repaired, we have decided to junk the whole thing and start over.

We purchased a washer and dryer about 2 1/2 years ago. Last December the washer began to leak slightly. The small leak turned into a flood and the machine stopped working. I called for service (I had no warranty) and because of the age of the machine was referred to Samsung to see what my options were. After explaining the issue, I was told I could purchase an extended year-long warranty for $350ish, which I did. Samsung Protection then scheduled a service call. When the service provider arrived, I was informed that the issue was a drain pump that had fallen off as a result of a design flaw and that it would take two weeks to receive the part. This should have been paid for by Samsung as a design flaw, but since I had been sold an extended warranty, the point was moot. Do I believe the person who sold me the extended warranty knew that the problem was a design flaw? Yes, I do.

Bought my Samsung washer (model WF419AAW/XXA), dryer, and refrigerator at Lowe's September 2, 2010. The refrigerator was serviced three times and is unrepairable. There was a design flaw. The dryer was fixed three times, broke again just out of warranty. The washer broke just out of warranty. Needless to say I will never purchase another Samsung appliance. Going to Samsung website my washer's model number isn't pulling up. Don't buy Samsung.

I purchased a Samsung Wf330AN washer and dryer about 5 years ago. I have had nothing, but problems with the washer. Its been serviced 4 times in 5 years the last service about 18 months ago had to replace the drum motor, pretty much all internal components, the drum shaft or something like that had literally broken in half. Repairman said he had never seen that before. Thank goodness for the extended warranty the cost was $1100.00 just to repair it. The Sears repairman said he wasn't sure if they would even fix it this time because of the cost they may just offer me a $500.00 voucher towards a new one, but they fixed it again! Guess what, the washer yet again is broken not spinning correctly, getting stuck on 9 minutes, not draining water all the way, makes noises ETC.. and is now giving a code which indicates that the motor is bad again! Huge disappointment with Samsung, will not be making this mistake again.

Washing machine never actually worked. Warranty service: 50 phone calls (most over an hour of wait time, some as long as three hours). Samsung service didn't even show up three times. Breathtakingly bad. Never Samsung, never again.

Purchased a Samsung Washer 2 years ago and it just died on me in 3 ways. The spinning mechanism, the computer burned and the water flow system. I did call Samsung and a service tech was over ONLY to charge me $90 and tell me that there is nothing he can do for this machine... That I rather purchase a new one. Samsung is playing games with me by not returning my phone calls and avoiding the situation. There must be some kind of path to get back to Samsung and get them either fix my machine and/or get some type of refund. CONSUMERS! STAY AWAY FROM SAMSUNG WASHERS AND DRIERS.

Wanted to post an update to my previous concern. The problem has been resolved. Samsung contacted us and agreed to a refund of the purchase price. The representatives that we worked with were most helpful and considerate. It was a long road but finally resolved. I thank Samsung for realizing it was defective and reimbursing us. Before, I was certain there would be no more Samsung purchases, but the way in which everything was handled made me rethink. I'm sure we will continue to use Samsung Products.

We bought this machine at Lowe's in 2012 with an extended warranty. In September or 2013 the pump assembly on the bottom of the machine tore loose while the machine was in wash cycle pouring water over much of the wood and laminate flooring in 3 rooms. This caused over $15,000 in damage which was covered by our Homeowners insurance. The pump was replaced under the warranty. Flash forward to September 2015. The machine would not drain at all, so again we called Lowe's for warranty service. The repair person determined that the pump assembly installed 2 years ago had failed and replaced it with a new assembly which supposedly was an improved design. Fortunately, this time we caught it before it broke. Then yesterday the new pump failed during a wash cycle once again pouring water over the same 3 rooms of wood flooring.

Samsung machine broke within 6 months of purchase. Samsung refused to send an engineer. Call center in Manila and very vague. I would avoid any Samsung product.

We've had our Samsung less than 2 years and moldy odors came from the inside barrel. Then sludgy, brown slime started appearing on our clothes and ruined several items. We had it serviced (at our expense because the warranty had expired). When the technician took it apart, there was mold and slime everywhere under the barrel & throughout the mechanics. It was completely cleaned out, hoses replaced, I follow all the deep cleaning guidelines and now the sludge is back... only 2 months later. Water is leaking out slowly from underneath (not the hoses, but under the washer itself). I'm so disappointed in this product and now we have to purchase a new washer. We've only had it for 22 months.

Within a year of purchase of this washer, started rusting at the place you put in the bleach. It is in the same place I had a previous washer for 14 years with no problem. Now at the end of maybe 3 years, now the spin cycle won't work correctly. I have to wring out clothes to put them in the dryer, or if really a heavy load have hang on a clothes line. I had called Samsung, but since I had failed to register, even though I had the receipt of which I purchase it directly from Sears and not from a third party, they suggested I request a repairman at my expense.

I bought a Samsung washing machine 2 months ago. The machine is brand new and just stop working 2 weeks ago. I booked a service call and game said Samsung will contact me within 48 hours. A week went by with no call. I eventually called the store and they said that Samsung responded they have a very long list and I need to be patient. Can take a while for them to come look at the problem. I then went to the store as that was not what the contract said. The manager Shameema asked them to call Samsung from the store. We had to wait in store for 2 hours for a response. They advised they could not get ahold of Samsung. They will let me know during the day. I told them if I don't hear from them I'm taking the machine in-store. They agreed.

Purchased my Samsung washer (Model #WF330ANB/XAA02) just over a year ago. Recently, on the spin cycle, it began making a loud banging noise -- sounded like a plane landing in my house -- and water was pouring out of the bottom of it! Called Samsung Customer Service (1-800-726-7864) located in the DOMINICAN REPUBLIC. I could hardly understand a word he said. He told me there were no repairmen in my area that work on these machines -- I live in a city in Virginia. I called Lowe's, where I purchased the washer, and asked if they knew of anyone in the area that worked on them. They gave me a number. I called them - they said "We don't touch those things!" but gave me a number of someone who does. I've called twice over a three-day period and left voicemail messages but haven't heard back. I'm going to trash both the washer and dryer!

We bought our washer (p/n: WA40J3000AW/A2) and dryer from Lowe's in April 2015. After about a month, the washer started working erratically - it would stay in a rinse & spin cycle indefinitely. The machine had to be powered down to reset it. After several phone calls with Samsung 'customer service', they offered to refund our money as they do not have repair service people in our area. They only refunded the price paid, no refund for taxes paid. We contacted Lowe's, who told us that they are not responsible for warranty service on the machines that they sell. Moral of the story: Do not purchase Samsung nor from Lowe's, as neither stands behind the products that they sell.

Samsung products are horrible. Four years before $350 repair to front load dryer bought at Lowe's. Two years before, $400 repair to side by side refrigerator PLUS three and a half months to get parts! Customer service is a nightmare. They put you on hold, took over an hour to be told it's out of warranty, and call 2000 miles away in California for repair in Pennsylvania. Another hour plus on hold and schedulers that are "in a meeting with supervisor", and neither can be bothered by customers. Wrote president, he could care less, can't be bothered by consumers! DO NOT BUY SAMSUNG ANYTHING! Repairman was surprised dryer lasted 4 years without repair!

I have Samsung model WA400 for two years. The spin cycle makes a loud noise, if I left it running longer, it may have blown up into pieces. This is a safety issue that Samsung should take care of, why wait until somebody gets hurt? Anyways, I called the service and made this complaint and got the run around, sympathy, etc., and end it up with having to call their service to fix it at the tune of $60 to come up to tell me what's wrong + $90 for labor + parts. This looks like a design problem that Samsung (based on the website large number of complaints I found). This washer should be recalled to fix their problem. I had Whirlpool that lasted 12 years and never had a problem. Samsung cost me about $400 per year and use it only once a week.

Never buy Samsung WF series cloth washers because they do not have provision of drain strainer or drain cleaning option. Means it keeps always plenty of water below drum and bacterial grown cause mold in the washer, also your laundry room will catch that moisture will create mold in laundry room. Every time drain pump do not work you have to drain all water manually through drain pipe then only the washer door can open. Never buy Samsung products who do not know basic technical issues. There is no access to outside of drum to remove any metal parts or coins or any major dirt went in. All my dirt has been collected between drum and casing. After accumulation of dirt up to certain level, it will rise, it start to drain and start to drain through drain pump and drain pump start to jam. Even new pump is installed in my washer, do not work.

I purchased this washing machine Aug 29th, 2015. It stopped working on 10/17. I contacted Samsung the same day and did not received a response as of 10/20 so I called numerous times and finally they claimed someone would call to schedule the repair appt. Later that day I received a call saying someone would call me within 2 business days to schedule the service, meaning it takes 4+ days just to get an appt, not to mention I purchased the "Premium Service Plan". I will never purchase a Samsung product again!

My washing machine is less than 4 months old and has been repaired 3 times. I have been in contact with Samsung for over a month and a half now asking for a new unit and they insist on repairing it. Finally after a month and a half they agreed for an exchange from Lowe's. Said it would take 3-5 business days to go through. That was 8 business days ago and Lowe's still has no approval. Samsung is the worst product anyone can purchase! I would rather shoot myself in the foot than deal with another one of their "management staff" or products. They are horrible at everything.

I purchased the Samsung 13kg washing machine WA10J8700GP/WA10J8700GW. This is actually a 10kg washing machine that can wash 13kg on a selected cycle however, that cycle is not in the manual, on the website and customer service don't know what settings I need either. The 2 "magic filters" broke in less than 2 months. Samsung customer service failed to call back 7 times. Then told me my issues weren't valid. Despite 7 phone calls, (more than 4 hours total) sending me back to the retailer (2 hour round trip), Samsung won't replace the filters. Instead they're sending me to a service centre (45mins from my house) to buy 2 new filters. Absolutely disgusted with Samsung customer service and product. Will NEVER buy Samsung again. Oh, and all of this is because they recalled my last machine after it burned down houses...

Our Samsung washing machine has been a nightmare. Worked okay for the first year. But that doesn't mean it got the clothes as clean as it should of. But the biggest problem is the cycle will never end. When it gets down to 9 minutes it either dings for me to redistribute the load or it goes back to 17 minutes and refills with water. Even if I redistribute the load it still fills with water. No matter how many times, it will not spin. I have had 3 repairmen out and they don't know how to fix the problem. They call the Samsung Tech Support and even they can't fix it! Clothes must be wrung out by hand. And this is going to make the dryer go out from over load. Samsung customer service is a joke. They are a drain on the economy and the customers who use them! I paid $1928.22 in November of 2011 at Sears for these Samsung products. I should be getting more usage from them! Bottom line: don't buy Samsung products!

My husband and I purchased the Samsung front load washer and dryer top of the line for $2000.00+. Eight months later I started noticing a lot of my delicates started coming out with snags, loose threads from the snags, and pulls. I called HH Greggs where we purchased because I could have sworn that we bought the five year extended warranty. Guess what? They have no records since I can't find my paperwork.

We bought our large capacity top load Samsung washer (WA400PJHWR/AA02) last Oct, 2014. After taking my clothes out a few times I noticed what I thought looked like tissue residue on several items. I figured I left a tissue in a pocket and rewashed the clothes. It didn't come out so I used a sticky roller to try to get the white stuff off. Didn't work, washed the clothes again, AND AGAIN. Still didn't come off. Contacted Lowe's (where we purchased it) and they said they'd send out a tech. The guy asked a bunch of questions and told us that the tub only fills up about 3-5 inches and if you do a large load, the top clothes don't get down into the water, thereby leaving detergent on the top items.

We purchased the Samsung top load washer (WA45H7200AP) because we thought it would be a good idea to get a high efficiency unit. Biggest mistake ever. We had a Kenmore heavy duty for 20 years and never had a problem. The issues with the Samsung are many: You cannot put anywhere near the size of load that the Kenmore would handle due to the fact that it only puts in a little bit of water so they just don't mix. The clothes on top will just sit there and never get washed and the same on the rinse cycle, they won't rinse well. So smaller loads, less efficient. When it gets to the spin cycle, it shakes itself to pieces and goes into an unbalanced error. The way it tries to fix this is by filling with water to try and redistribute the clothes. Again, a waste of water and electricity. So bottom line, do not waste your money on this product.

We purchased this washer, model wa400pjhdwr/aa and it worked fine for a year. About the 14th month it stopped spinning. I called customer service and they had me reset the machine. It worked for about 2 washes. I called customer service again and since the 1 year warranty expired they would charge me just to come look at it. We are going to trash this washer. After reading the reviews it would be cost effective to buy an old school washer.