Samsung Washers Reviews

Started having problems on spin cycle, sound like the machine (Samsung Washer WF330ANW/XAA) is coming apart. Shakes so hard I can feel it upstairs. Had a technician out. Said my drum and rear tub bearing bad. Only 4 years old. Called Samsung and they did not care about my problems, said my warranty was out. No warranty on this washer and NO recall. But Samsung is recalling top loaders for bad drums and bearings. I am going to Sears where I purchased and I will tell everyone DO NOT BUY A SAMSUNG PRODUCT, especially any of their washers. I will never purchase another Samsung product. NEVER!!! Serial #Y09S54AC300859N.

Washer doesn't clean clothes AT ALL and dryer leaves lint all over your clothes! I got some dirt on my jeans (not much at all) and when I went to take them out of the washer the moisten dirt was still there. This was after washing them on heavy and hot water. It looked like someone just sprayed some water on my jeans. I was shocked! Now it makes sense when I washed my mother's clothes (assisted living). My washer smelled like urine when I opened the lid after again washing them on hot and long cycle to make sure they got really clean. I'm SO grossed out now that I've been wearing dirty clothes all this time (several months). When I contacted Samsung they couldn't find anything wrong with my washer. ARE YOU KIDDING ME!!! My dryer leaves lint, hair, you name it on all my clothes since the day I purchased it. These should never been put on the market. I don't know if and how it even passed any testing.

Samsung washer - Absolutely the worst Appliance I've ever bought from Samsung. It's been recalled. They've come to fix it 3 times and now I'm supposed to get a refund and they tell me they're not going to refund me because I got rid of the unit. I did everything required online and that still is not good enough.

I have the washer and dryer since Samsung started selling them. My set stands on the platforms that you can buy directly where you purchase your equipment and I highly endorse having the platforms. The machine washes wonderfully and the dryer dries fast and remains on without heat for quite a while so your clothes won't lay and wrinkle. I will ABSOLUTELY repurchase SAMSUNG again.

My Samsung toploading washer (without an agitator in the center) is a very bad design. First, it is so computerized that you can't do anything. It is not programmed to do, like decide you need more water and try to change the setting after it has started filling. It washes everything lukewarm, no matter if I set it on hot. But worst of all: It puts little round holes in my laundry items!!! About 3/4" diameter! All my tablecloths have holes in them now, as do many pieces of my clothing! What a great washer - mama's little helper! The cycles are very long and slow and the sound is loud and ugly. If I could afford to, I'd just chuck it and try to find a reliable older style washer. This machine is a great example of overdesigning and our addiction in this society to new and fancier (even if they don't work as well!)!

SAMSUNG washer severely rusted warranty unfulfilled... Fraud? Samsung is defaulting on warranty services. My Samsung washer is SEVERELY RUSTED through the bleach dispenser, detergent dispenser, top cover and onto the body of the machine. I have had 3 technicians come out, acknowledge this is a KNOWN ISSUE, and even stated that it was THE WORST THEY HAVE EVER SEEN. When attempting to fix the cover the last technician removed the top piece, dislodged chunks of rust into my machine, claimed he couldn't call into Samsung to get a coveted 7000 number because they were closed, and again left my machine unrepaired. Samsung has kept me on hold for the better part of an hour now and claim all they can do is send another tech out to basically repeat the same cycle.

The Samsung washer is horrible. I completely regret the decision to purchase this piece of metal scrap that just can't stand up to the job. A simple one at that. Cannot handle medium loads. Forget the heavier loads. This one does one is a top loader without an agitator. Ohhhh but the whole washer is completely a huge agitation! Ours was on the recall list, we had it "repaired" but it still won't WORK! I will NEVER buy a Samsung product EVER again!

Purchased less than four years ago from Alabama Power Company... Motor gone on dryer, hole in tub on washer caused major damage as laundry room is upstairs. Neither washer or dryer used that much. Only two adults living here. Over 1700.00 dollar set after employee discount. No extended warranty a shame! I will never buy Samsung anything again! Not sure if anything can be done but it should be a law... The washer has a 10 year manufactory warranty tag on it, but they say it is for the motor only. Not a happy camper!

It's been close to 2 months with this situation so I am not jumping to conclusions. I have called Samsung multiple times with the same concerns - the washer is producing mildew inside and the clothes smell. They agreed it is a problem with that particular model. But, they have to send out a technician to do the "re-call" service first then the warranty can be extended for an additional year. When I asked him will this resolve the problem, he said "NO". By the way I waited 4.5 hours for them to arrive - past their window of arrival. Then he said call in and they will come out for another service call. So I was on the phone for 1 hour 4 minutes and 38 seconds and explained the entire process while being placed on hold multiple times.

I immediately took action as soon as I found out about the recall on the Samsung washing machines. That was in November of 2016. I registered my machine on their website, scheduled a day for a technician to come look at it, and gave them my contact information to receive new labels for the machine. The new labels I did receive, but the technician never showed, nor did anyone contact me to tell me that no one would actually be coming. The machine acted pretty weird at times, but I assumed that I was simply overloading it. It worked, so I kept using it. Issues started occurring more and more though. The spinner refused to work on several occasions, and the rinse cycle was never ending at times.

I'm new to USA. I thought that Samsung looks good, and is a quality product. Ha ha ha! I bought a second hand washer, and soon found that the drum didn't turn. I'm fairly handy, so I stripped the machine in layers, looking at YouTube tech videos. I eventually ended up after a few hours of fault finding, to find that the rear of the drum has a Spider Arm and shaft connecting the drum to the motor. It was totally disintegrated.

I like the machine but feel my old washer did a better job and there is no agitator. My dryer is awesome though. It turns itself off when your clothes are dry. So definitely dryer is better than new top loading washer.

I have the Samsung front load blue steel washer and dryer model year 2017. I love them. The washer and dryer have several options for cleaning and drying my clothes whether I need to do a quick wash and dry or a heavy load with extra rinse and spin. I made sure when I bought the Samsung pair I had the washer with the option of the ADD a piece of laundry option via the Add a Door function in the newer models so after you start the load in early front load washers you could not stop them to add a piece of dropped laundry but, now you can stop the washer, open the added door and put in the dropped piece and not spill any water and restart the washer. The washing machine also uses less detergent to wash the clothes and the clothes come out of the washer almost dried so it does not take long to finish drying.

Various cycles for today's fabrics and can customize cycles for temp, spin, etc. Also, tub clean cycle, etc. Clothes are clean, spun dry. Uses less water during each cycle.

I was not happy when I heard my Samsung top-load washer got recalled and I had to change to a new one. Also, I was not sure if I should get Samsung again since too many problems with them lately. However, they offered this recall and would pay fraction of the new washer and installation fees. If you are familiar with this program you will know if you get another Samsung washer you would get additional $100. Therefore, we had to choose it again. On the printout of the recall detail, it says it would refund the installation fees. Therefore, I purchased 'delivery and installation' for my new Samsung washer from the vendor. After I submitted the receipt, there was no replies saying if they have received or not. I tried to email them but no reply whatsoever. I had to call them 3 times to make sure they received my documents. Finally, they replied they would not refund my installation fee back because my receipt only had 'Delivery' on there.

First I worked for BASF Wyandotte servicing commercial laundry machine for 27 years so I feel qualified to offer some good practical advice regarding washing machines. The 5 elements in cleaning are: time, mechanical action, chemical action, temperature, and procedures. The top-loading Samsung without an agitator definitely lack in mechanical action and do not allow you to control the water levels. Our clothes come out with stains and sometimes soap residue as the water levels are frequently not high enough to properly saturate the clothing. Home Depot will not accept back an appliance if you have it in your home for 48 hours!!! I spent over $30,000.00 with them but now I will NEVER shop there again. Samsung will not do anything about our unhappiness so I will never buy any Samsung items again! If you buy one of these make sure wherever you buy it will take it back as I guarantee you will not like this machine.

Samsung has some beautiful looking appliances with extra large capacity but the beauty stops there. The first time I used the dryer it did not completely dry. The dryer kept turning off after a minute. I tried all different settings to see if something was wrong with just that one setting. I took out the owner's manual to see if some button was pushed that caused it to act that way. According to book all was ok. I called Home Depot and was told I needed to contact Samsung. Samsung would not do anything 'til they received our warranty card. Well. How do I get that to them right away? Waited. Still no word from them and they should have received warranty card.

My $800+ washer has a loud knocking sound after 2 years and only the normal cycle works. It is out of warranty for labor but certain parts remained covered. However, the authorized Samsung service companies that Samsung themselves provide won't come out for "parts" warranty or to diagnose the problem. This began about 8 months ago. I paid another company to come out and was charged for a part that did not fix the problem. They tried to say it was my plumbing. (I'm in a brand new house). I had my plumber look at the plumbing... It is fine, as I suspected. I called Samsung back. The customer service rep was polite and advised a technician would be out in the morning so I arranged my schedule and after we hung up I received an email cancelling the ticket#! I called back and the new rep apologized and said she reinstated the ticket.

Purchased stackable washer/dryer in late May. We've needed service on washer 4 times in four months. However, we can't get service because we need to install machine. My husband and I are in our 60s, and I stand 4'11. Service provider questioned why we bought stackable. We have limited space in our rental, and I was offended by this remark. Further offended that machine is hinky, that warranty is useless and that neither Lowe's or Samsung can provide any solution. Lots of shoulder shrugging, no resolution. I'm all in for a class action, as my pile of dirty laundry grows.

I purchased a Samsung WF457ARGSGR washing machine about three years ago. The machine stopped washing all of a sudden. After a long discussion with Samsung's central help station I was directed to a number to call for service in the GTA. This company first booked the wrong date, then they were a no-show, then they needed to order parts. The part that arrived was either defective or the wrong one. It took them almost 4 (four) weeks to fix this equipment and the repair cost me almost $600! This has never happened to me in more than 40 years that I have used washing machines. Very disappointing experience from a high tech company like Samsung!

My mother said a friend living in her old neighborhood had a Samsung washer that caught fire and it wasn't even running at the time. She was concerned because she said she knew my was also a Samsung. She said when the fire department arrived and put out the fire, which caused more damage than just the washer, they told her that there is a history of fires with Samsung washers. So I looked it up and sure enough, I seen many sites commenting on the problem.

Let’s see how much unnecessary technology we can put into a washer. Samsung needlessly reinvented the wheel on their washing machine. Had mine for 2 months and it throws an error code almost every single time I do a load of laundry. It's either NF or DC code. They send a tech out to your house for 85 dollars and he literally only presses buttons, the thing works for 2 days and then right back to not working. Useless junk, I have unhooked it and reinstalled my old analog one from the mid-90s that works 10x better. Totally and completely disappointed. Will NEVER purchase the Samsung brand of anything again.

Bought a Samsung high efficiency washer about three years ago. What a piece of garbage. Recalled. Doesn't get clothes clean. Now won't spin. Keeps resetting itself. 17 minutes. Won't spin reset 34 minutes... What a freaking piece of crap.

I have had so many issues with Samsung products. The washer and dryer (DV48H7400EP/A2) have been a nightmare. I purchased the set before I had my daughter and that was the biggest mistake I have ever made with appliances. The washer doesnt clean the clothes stall, and the dryer leaks water everywhere. There are no cracks on the stupid hose, it's been such a sad purchase.

We purchase a model # WF350ANW/XAA serial # JK635BBG206797K. The washer has a bad odor and it leaves the white clothes dirty and turn it gray. We have to replace the clothes every 2 months. The towel are getting mildew and odor. All the clothes are being washed with HE Tide soap and we try all other brands, we also used bleach. And add Downy to the wash. This Samsung brand front loader washing machine also vibrates excessive and make a hammering sound while rinsing.

I purchased this washer (Model WA40J3000AW/AA) exactly two months ago. This is now the third time I have had to have service on it. The first time the machine just stopped working. They replaced the electronic board. After replacing that they determined that the machine needed a drain pump and wiring harness. Two weeks after this repair was completed the machine developed another problem. Now it will not rinse and spin. Called Samsung and am waiting on service. They were supposed to be here today but they were a no show. According to the service company I am waiting for parts. I guess my description of the problem was enough for them to determine the problem and order parts.

I just got a brand new appliance for the first time in my life! I got a Samsung washer. Problems from the start! Defaults to hot water (and once you press start you cannot change it, without dumping the load and starting over). There is no water level setting. And 3 times it did not fill up enough. Each time you reset it dumps the water and you have to start over! I am on a well! I cannot waste this much water! Even if you pause the load, and turn the selector dial to a heavy duty cycle, it dumps and starts over. I am wasting water and detergent! I WANT MY OLD MACHINE BACK!!! The delivery guys were great. But the product is terrible!

10 days, easily 20 reps, 5 hours, blocked off 6 days for service with numerous "confirmations" for service to happen the next day. We wait no service call, and it all happens over again. 4 days ago the "President's Office" of Samsung called us after we filed a BBB complaint, they said we would have service for sure the next day, then none, then service the day after that, and this was already after 6 days of dealing with the exact same thing. For ten days we have expected service the next day, block out the day and time and wait, call repeat. On day 10 now, the washing machine could not complete its very first cycle. We are looking at forming an action group and website dedicated to warning others about Samsung and its customer service which is conning people and wasting countless hours and time for many people.

My machine was manufactured in May of 2010 and I installed it in my home 2011. My loads were light and usually only filled the machine drum about 1/4 to 1/2 capacity and about 2 to 3 washes per week. I was very careful with the unit. The door and rubber seal got wiped dry each time after each wash, the detergent drawer got pulled out and dried and kept out, so that the drawer slot could dry as well. A shot of white vinegar was added to the rinse water to kill any leftover suds and immediately another rinse was run with the softener. Used only HE detergent. The filter was cleaned and drained every couple of months.

I replaced my washer and dryer I had for 15 years with a Samsung WA400PJHD washer and a DV400GWHDVR dryer. The first month the dryer stopped working and the service guy said the heating element burnt out. Then a couple years later the pump housing broke but Samsung discontinued the part so you have to buy a complete new pump with a relocation kit and wiring harness. I did that now. The bearing on the tub went out and shredded the top of the tub. It’s over 1000 in parts. Samsung products don’t seem to last very long at all. Now I need to buy another washer. I should’ve went with Maytag the first time. Samsung should stick to phones not appliances. Very dissatisfied.

I purchased a Samsung Washer from Sears about two years ago, which is in immaculate condition, because I do take care of my things. However despite my efforts, around the bleach dispenser is beginning to rust. I contacted Sears who suggested that I contact the manufacturer (Samsung) which I did. I was told that the bleach should not have gotten on to the washer itself and that this was what might have caused it to rust. Of course this was the conclusion that I had come to myself.

I replaced my 12 year old dryer 4 months ago with a mid price range Samsung (electric) dryer. It is quiet, dries with efficiency and quietly and includes auto dry features that are amazing in both efficiency & performance.

I purchased a Samsung washing machine in February 2017. It worked well for about 3 weeks. I called the store where I had purchased it and purchased additional warranty and they said Samsung does not allow them to fix the equipment until after their year expires. So I called Samsung. They took two weeks to send someone out to fix the machine only to have it break again after 2 weeks. Called service again and had the same thing happen.

I purchased a Samsung front end washing machine. I researched washing machines. All the reviews were good for this machine so I paid good money for this machine with all the bells and whistles. Got the machine setup by the dealer. Beautiful machine. It was hardly used. It started making noises. The machine quit. Would not spin. I called a repairman. He took it apart. The machine fell apart. It would cost more to fix it than to buy a new machine. So I called Samsung. The first number I called would not answer due to too many callers. I got another number called it. The first person took my information, gave me a ticket number, transferred me to another number, he took my information. He gave me two dealers' phone numbers that I need to talk to. Next day I called them and was told they are not dealers for Samsung. Called another dealer. They sent Samsung an email. Was told they won't do anything.

I have never been so disappointed in a product, purchase and customer support in my entire life. I purchased this Samsung top loader washer wa50m7450aw almost 2 months ago, the first time we did laundry I noticed clothes were not clean, so I call Samsung, they walked me through the steps of making sure I was using right detergent, not overloading washer, right clothes softener. Then was maybe washer is not leveled, again that was fine too, then washer not calibrated properly, also that was ok. The Samsung started to say is an installation issue, well installers came and looked at it, and shake their heads.

We purchased a top load Samsung washing machine and matching dryer from Home Depot, supposed to be energy efficient and water saver. It is neither of the 2. Washer continually throws codes which in turn adds more water and increases wash time wasting water and electricity. Our water bill has doubled since we've had this so called water saver washer. Very seldom runs the time that appears on the original setting. It ran for over 2 hours quite a few times. I have to pause the cycle and adjust the soaked laundry by hand just to watch the time increase again when I restart the wash.

I bought the washer. Within a month there was a major recall. They came and fixed it. Then a few months went by another problem and when the guy pulled out the washer the leg broke... No replacement... Then another problem and this time it's taking 9 days to come despite "Samsung" making an appointment for me in 4 days. I have had 2 seizures over this. I can't take my special needs son to a laundromat and I’m a single mom transplanted from a different state. I will NEVER EVER recommend a Samsung. In fact, I am willing to sell the washer and take the loss so I NEVER have to deal with them again.

The machine WF70F5E5U4W/LE would stop spinning and we had to press the play button, but no error codes. This happened while the machine was in the guarantee. Happened rarely so we thought it was a glitch. After a while it started throwing E3 error which required replacement of the motor. The motor guarantee is 10 years, but the service guys told us they are instructed from Samsung, they had to also replace a module (electronic part) which was sending wrong data to the motor. Guess the new one was a fixed version. I contacted Samsung but they refused to acknowledge this to put the module into the motor replacement guarantee.

Took delivery of my new Samsung washer Model #WF42H5000A October 2015. When it went into the spin cycle, it spun like a freight train was in the house. Each time I started the washer, I chose the "low spin" setting but it always spun on "high spin". Not long afterwards, I started having to clean mold around the rubber "band" that is between the drum and door. The clothes were smelling moldy. Even after cleaning the mold off the rubber which was not easy to get to clean it, I realized that the smell was coming from behind the stainless steel drum. This week, I unloaded my bed sheets and notice they had been burned and torn. After closer observation, I notice the steel drum had separated and there was a gap within the drum. The container that holds fabric softener fills with water and keeps water there. It is the worst product! Do not buy a Samsung washer.

1 star is too many for this Samsung Washer and Dryer (front loader) set. I've had it less than 1 year and it stinks like mold. The clothes are never clean or fresh smelling! I absolutely hate how it functions. I have tried every HE laundry soap I can find and the clothes always come out smelling like they've swished around in dirty water only. Now, I fill the washer with very little clothes and set it for a full cycle. NEVER a 25 minute "quick wash". I wash every load at the 1.5 hours per cycle! If there is ever a class-action lawsuit - PLEASE- COUNT ME IN!!!

I bought a top loader washer and dryer last year. I have had nothing but problems. First the recall on the washer. Now my dryer broke. I couldn't get anyone to come out since they were all busy with other customers. So I had to wait one week for someone to come out and tell me that they need to order the part which takes a week or more. Are you serious? I will never buy a Samsung product again. This is absolutely unacceptable.

Purchased a Samsung Washer (WA50M7450AP) and Dryer (DVE (g)50M7450P) from Home Depot and was delivered on 6/28/17. Registering the machine on my Samsung account, it would not take the Dryer Serial Number. I called and was told that the machine received was not for the USA. I was to go back to Home Depot and tell them. Home Depot could not believe what I was told, but went ahead and shipped me a new dryer, with same result. I called Samsung and was told the Upper Management had not had time to input those serial numbers, due to the machine was new, as of this date, still not a good serial number.

Bought a Samsung Washer from CONN'S in 2015 with a four-year warranty but as of July 2017 I called the repair service to come out to check out my washer due to a leak. But when the repairman came there was no leak but my machine was full of rust in the bleach area and up under the top was all rusty so he told me that he could not repair it and that it was on the recall list. So he called for me to double check to make sure for me and yes it was true so after he left I called and gave them the model #WA45H7000AW/A2 and they told me that they needed to send someone out to check it themselves.

We bought a Samsung top loader washing machine several years ago (approximately 4 or 5). We had the issue of the recall with the inside drum spinning way too fast so we had that fixed or so we thought. After that it's been all downhill ever since. Now when doing a load of laundry it can take up to two hours sometimes. The washer keeps on resetting itself. When it gets going too fast it gets off balance. It will get down to 15 minutes then go back up to 20 minutes, goes to 14 minutes then back up to 19 minutes. It goes through this cycle. Sometimes it eventually makes it through the spin cycle completely and get all the water out and other times I get to wring the clothes out before putting in the dryer. We probably have the cleanest clothes in town since it takes 2 hours to wash but this is ridiculous!!! Will never buy a Samsung washer again!

Bought this washer (Samsung wa45h7000) 7/2016. Since purchase the repairman has been here 7 times. Yes 7 times. I was told because the last time was 7/ 20/17 and I said the warranty will be out, they said no problem they will put an extended warranty on it and they would send me a check for the full purchase price... so in 3 weeks washer breaks, I go through this again...They say they're sending money back after 2 hrs on phone. I don't understand it, their repair people, they replaced several parts, I'm not making it up... IS there a LEMON LAW?

We bought a new Samsung washer and dryer. Recently the washer started leaking so called our rep. He sent out a repairman who messed with a filter and left. When we used the washer again we got a flood... then he told us the motor is out in our dryer... Seriously??? Less than 9 months old and both are shot. Oh Lucky us it's under warranty so they will come and try to fix. Repairman says buy the extended warranty as the dryer goes bad every 2 years. Wow. Who sells junk like this... oh Samsung does.

We purchased the Samsung aqua jet vet washer and dry set in 2/14. We also purchased a 3 yr extended warranty. We have had to use the extended warranty numerous times on both machines. But the detergent and bleach compartments are both rusting away. I have to use pods and pour bleach directly in the water when it fills. No more Samsung products for us.

Good Lord, where do I start? I bought a top loading washer and had no problems with it until Samsung started sending out warranty recall alerts. The first time I ever had to call for a repair, the only problem I experienced was the first of many certified technicians they could have sent me to. That company was rude beyond belief and made it very clear that they did not want business, which was fine. I called Samsung back and had the ticket sent elsewhere, which was also fine. That business was completely knowledgeable and courteous to their customers. Then the next recalls started pouring in. To my knowledge, there are currently 5 recalls AND a complete safety recall for my washer (and all Top Loading Washers within a so-many year range). They have sent someone to my house for 2 of the 5 recalls. The only reason they sent someone for the 2nd recall was because they outsourced technicians through Dish Network.

I purchased a Samsung Top Load washer VRT 1 yr ago from Lowe's. I absolutely hate it! The washer never fills enough water in the machine and it doesn't clean the clothes! I use Tide detergent but the washer doesn't agitate enough to wash the clothes. Complained to Lowe's. Complained to Samsung. Nothing!! Would like to get rid of it and purchase the agitation models. Plus, it takes a very long time for the cycles and you can't change anything unless you start the cycle all over again.

Purchased a Samsung front load washer in June 2016 at East Coast Appliance for $480. Caught a great deal, so I thought. It lasted one year and a month. The spin cycle would not spin the clothes dry. The towels were not only wet but had an odor to them. Called the first appliance repairman and he couldn't find the problem. The second repairman had the same experience. They ran every check they could possibly run to find the problem. NOTHING! I've read complaints with the same problem. Seems like very cheap material was used to build these washers. Thank goodness I didn't get rid of my Whirlpool top load washer. Bought the Samsung front load because of my disability. It was easier to reach from a wheelchair. This was my first Samsung appliance and will be the last. STICKING TO WHIRLPOOL.

Well I just want to let everyone know that the squeaky wheel does get oiled sometimes. I purchased a washer in July 2013. And through the years the area around the bleach dispenser had degenerated to the point where rust is flaking off everywhere and getting on my clothes. Of course by now everyone has gotten the runaround with Samsung refusing to do anything about it because they deem the problem to be cosmetic.

Around 2012, I purchased a new Samsung front load HE washer and dryer pair. I figured that the Samsung name would mean I would get something of decent quality. Boy was I wrong. First of all, it took about 10 empty wash cycles to clear out all of the leftover oils, greases and other such stuff from the tub (it smelled like solvent or something). Then, I found out that the detergent never fully empties properly. THEN, I ruined about $140 of clothes when I did a load of color laundry two loads after doing a load with bleach. Seems the bleach got "stuck" in the line and flushed out two loads later. The washer never actually did a good job of washing the clothes and shortly after the first couple of uses began to smell mildewy/moldy. They would have a borax smell to them from not properly rinsing (it NEVER rinses well) and would generally not be able to clean the clothes well anyway.

I had one of the top loading Samsung washing machines that was recalled. First, let me just start off by warning you of some issues with my model WA48ADSHAWR. Regardless of what setting you use on the High Efficiency unit it does not fill with adequate levels of water to fully clean or rinse without residue. You either end up with dirty clothes, or soap residue. The bleach dispenser rusted out within six months.

Purchased Washer and Dryer. Had to pay extra for delivery. Purchased extended warranty. Dryer drum broke after 3 months and 7 loads. Samsung said they would accommodate because there was no local repair person so would exchange but I had to pay $500 for delivery. They would refund but not reimburse the $500 delivery on the original purchase nor the extended warranty. So I have a dryer not working and that cost over $1400 with delivery and warranty. It has taken two months to get to this point because they cancel the ticket number so they don't have to deal with the issue and I have to keep calling to start a new ticket.

We purchased one of Samsung's washers that was recalled Nov 2015. I submitted all my information on Samsung's Recall web page, model number, serial number, etc. I was given two options: 1. Rebate or 2. Repair washer. I chose the rebate option. I also followed up by calling Samsung's Customer Service department. Long story short, I have my new Samsung washer, old washer picked up by Lowe's, call Samsung to see what I need to do to get my rebate. They insist that an email with a pdf was sent to me with instructions. I've searched my email, junk mail, trash, etc. "NOTHING".

Four years and 4 months ago I purchased a $995 Electric Steam Dryer from Lowe's. The dryer drum will not turn although the engine hums in the background. We just had the appliance repair person tell us that we need to pay nearly $400 to replace the motor that has burned out! BTW, my husband and I are retired so not a heavy user of the dryer. The real sting was when I asked the technician what the warranty was on the replacement motor, I was told 30 days! I just confirmed with Samsung via phone call that this is correct, Samsung does not warranty replacement parts required for the repair of their products. We also had to deal with the repair of the washer due to their recall issue last year! Why I ever bought this overpriced, underperforming appliance from a technology company, I will never forgive myself. But it will be the last!

I purchased the WA400PHJDWR/AA top loading washing machine. This is the worst appliance I have ever purchased. Folded clothes going into the washing machine come out still folded. The washer does not clean. Not only does it not clean, it drips water into the bowl constantly, now it's leaking and my basement is musty. My washing machine is currently under a recall for the bedding cycle. They have provided notice that I cannot use my washing machine for mattress pads, coats and jackets, rugs. Why did I buy this washer again? The recall process is absolutely terrible. Another example of a company skirting its responsibility to stand behind a product that actually services the intended purpose. All this washing machine has done is fill the pockets of the shareholders and the fill the landfills with trash. Think twice before buying a Samsung washer.

agitator and sometimes I will take clothes out and they have interior creases that aren't even wet. I have had towels come out smelling and have had to rewash. It leaves streaks of soap on pants, jeans, tops. I've had some clothes ruined by this washer. I can't think of anything I like about it. I don't think I've ever written an appliance review before. If you're looking at this model, pick something else.

I am trying in desperation for Samsung to address the broken 5-day old $900 dryer that has been sitting idle for 2 months. For reference, complaint **. Long story short, the dryer broke 5 days after I got it. It was a nightmare to get the attention of Home Depot where I bought it. They wouldn't help and they sent me to you. The sequence of events since then:

We bought a Samsung washing machine 4 years ago that has had to be repaired too many times to count. We bought an extended warranty to help cover the costs of the repairs. Turns out that this particular machine was involved in a massive recall issued in Nov 2016. We participated in the recall "fix" that Samsung suggested and were promised another extended warranty for our washing machine. In June 2017 the machine stopped working properly again. I immediately called Samsung who said that they would just issue us a full refund for the machine instead of sending someone to fix it. We were told that the refund would be issued and that we would get an email within 3 business days explaining their protocol for disposing of a recalled machine, a protocol that has to be followed in order to get the refund.

I bought a washer machine at Best Buy on June 2016. The machine was broken and it was replaced for a new one a few weeks later. The new washer machine broke again early June 2017 (this model of washer machine had a recall, but my serial number was not), and I called technical support. A technician came 3 times to fix it, however, the problem continued.

I bought Samsung washer/dryer less than a year and now it wouldn't turn on. I called Samsung over a month, they have sent a technician to our place 3 times and he can't fix it. Every time, they tell us one more week, another week then another week. Weeks are passing by, I've been calling Samsung customer service every day this week to get this washer fixed. Every week they come and give us an invoice one more part missing. Customer service makes false promises, the worst appliances ever. I will never buy any Samsung product going forward, worthless and waste of money/time appliances.

We have been buying Samsung products for years and always loved them, until our last experience. We had a washer recall. Our washer worked fine, but they sent us a Samsung repair man to ensure that the "tub" was safe. The repairman broke our machine. It took a month for Samsung to get another repair man to "fix" the problem. He told us the washer was gone, and he would put in for us to get a refund. After about two weeks, we never heard from Samsung. We called and we're assured that we were getting a full refund. We bought another Samsung washer. Another two or three weeks went by, and no refund. We called Samsung again. We were assured of a refund. Finally, a week or so passed, and we got an e-mail from Samsung to fill out for our refund. I got to the second to last step in filling out the information and was flabbergasted.

I got one of these recalled machines. When I called I was told that they would repair my machine, I questioned the guy several times. He guaranteed me that the machine would be reinforced and the problem I have with the vibration, and the spin cycle that leaves my clothes soaking wet would be fixed (sounds like an airplane in my laundry room and I am tired of hand wringing the clothes every load). So I call back and I am told the repair they are doing is only to reinforce the machine so it won't explode, this was not really what I was looking for. If I decide not to get the repair they will give a big cheque for $45.00, so I am wondering where in God's name am I going to get a new machine for $45.00... So I opted for neither option. There is a lawsuit against them McKenzie Lake Lawyers in Ontario, I figure this is a better route.

I am another proud owner of this piece of junk (Samsung Top Load washer Model WA400PJHDWR/AA). We had it serviced for the recall that they have on the exploding time bomb. The machine worked fine, but due to the seriousness of the recall we had the work done. They also offered us a crappy rebate to exchange the machine for a new Samsung washer. That, or a paltry sum of $25 if we buy another brand. We opted to have it fixed, per their recommendation.

My top loader was recalled so I called Samsung to have my machine corrected. It was working fine but I wanted to be sure no problem would occur as described in the recall. Samsung sent a "Dish" technician who cracked the top of my machine and left it out of order. I have now been waiting for Samsung to send me a refund to buy a new machine. It seems like a runaround. I have sent my receipt and now it has been almost a month and no progress. They keep telling me I will get an acceptance e-mail and none yet. What an inconvenience.

First like most past reviewers, I would even give Samsung washers 1 star, but had notice, secondly, and reviews on the Samsung site are screened and rejected. The washers & dryers are Chinese junk sold by a Japanese company. We paid almost four grand for a commercial washer & dryer combo and received some of the poorest quality equipment on the market. The washer by all appearances has a stainless steel drum, it is actually a stainless steel sticker, inside the machine, naturally it peeled over time (2 years) and rusted out causing rust stained laundry. There is practically no customer service. The dryer, which is for another review cost the warranty company so much. After 3 years they just issued a check for the full price of the dryer instead of attempting to repair it again.

From day one this Samsung top loader model WA45H7000A did a poor job. It unbalances easily and it does not agitate as well as my previous GE model. It's not even 2 years old and I want to get rid of it! My GE lasted problem free for 15 years; boy what I'd give to have it back!

We bought this washer (Top loading large capacity HE washer model #DC68-03172B-02) about a year ago. It has left a film on our dark clothes that even the "second rinse" option won't remove. The only way I can get rid of this is to catch the washer as it starts the rinse cycle, stop it and add a 3 gallon bucket of water. This washer clearly doesn't use enough water to effectively clean clothes. Also it frequently goes off balance, displaying a "4E" code. It takes almost an hour and a half to to do one load in this washer. Such a time waster to not even get a clean load! By the way - I frequently use a washer cleaning packet and run the self clean as recommended, so it's not me, it's this washer. When this one goes, I will be buying another brand. This is junk! My recommendation - DON'T waste your money on Samsung!

I bought the washer & dryer in July 2016. They worked great at first. I got lucky and my washer was not part of the recall. My problem started with the dryer. About 4 months after buying it it stopped drying and it shocked me. I called service. They came and changed the heating element. It dried better but was still taking a long time and it was still shocking us! The top of the dryer mostly and once when I throwing wet towels in it zapped me! I called service again and he changed the heating element but said it was fine. He said I needed to use the anti-static so I wouldn't be shocked. So I have a dryer that shocks me and it's ok? Also he said make sure eco dry is off if I want my clothes to dry. It did get better with drying after he serviced it. It still shocks us though. Now the washer it's almost a year old. I put a load in and it made the unbalanced sound when I opened the lid and the tub was about 6 inches lower than normal.

I absolutely hate this washing machine. I feel like my clothes are never really clean, my towels smell, and I spend more money on water to rewash or rinse, than the water saver could possibly save me. I have used numerous washing machine cleaners (isn't that an oxymoron?), I keep the door open, and I still have mold. There are 4 parts to the rubber gasket around the door, so there are many places for mold to grow. But even more disgusting, was the detergent drawer. The fabric softener dispenser wasn't emptying, so I pulled the drawer completely out, and inside the empty drawer soot was filled with black mold, as well as inside and under the drawer. How can my clothes possibly be clean?? I feel like everything I've washed is contaminated with black mold. No wonder my towels smell funky. The attached photos are from cleaning the inside of the detergent drawer. Unseen are the clumps of black mold that was washed down the sink.

I purchased a top of the line Samsung Front End Washer (recommended by Consumer Report, as top washing machine), six years ago. Rust has eaten through the barrel/basket causing several holes. When doing laundry, it leaves rust spots on the clothes (I remove the clothes immediately upon completion of the cycle), it also, has created runs in delicates (curtain sheers, bed sheets, running shorts, etc.). I'm not able to use the washer because it causes damage to everything laundered. I spoke with customer support and was told that they aren't able to help. Guess they should be called Customer Lack of Support!!!! Has anyone else experienced this problem. I'm very disappointed and will avoid Samsung products in the future!!

Because I am required to rate my experience, I'm forced to give one star but if I had a choice, I would not give any. I purchased my washer (Samsung top loading washer WA400), with a 10 year warranty, 3.5 years ago from Lowe's. The spin cycle stopped working and I later found out there was a recall on it. So I contacted Samsung almost 3 months ago. Initially they sent out a repair person (from DISH TV!! Really??!) But all he did was replace a label and brace the top... It never fixed the problem and he told me he wasn't a repair person. So I had to call all over again and start the process all over again. I don't have the time for this...

We purchased a Samsung washing machine in July 2013. The washing stopped working and we discovered it had a small leak that damaged our wood floors and it has now been 4 MONTHS and I am still trying to get final resolution. Countless phone calls, literally hours and hours of my time. Service ordering parts before anyone even looked at...then sent to the wrong service company, then company said it's the wrong part which was no surprise since it was ordered without it being inspected. Washer was fine for first 3 1/2 years but, THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Different customer service reps telling you different things every time you call and speak to someone after you have been on hold for at least 30 minutes. DON'T PURCHASE SAMSUNG!!!

Samsung washing machine was under recall. They came and fixed the top of the washing to keep it from exploding. They offered a year full warranty. The washing machine doesn't always spin out the clothes now and once it decides the load is unbalanced it will not spin out the clothes no matter how many times you try. I have soaked items hanging.

I bought a Samsung washer from Lowe's. It is a white machine and has a black panel with the words on it. The words have slowly started to rub off as the washer is used. I guess the good old fashioned turn knobs are a definite advantage. So much for a $700+ washer. Very unhappy. No more Samsung for me.

Purchased a Samsung frontload washer and dryer Sept 16, 2016. Dryer is great. I have had multiple problems with washer. Difficulty in starting and just does not clean the clothes. I have contacted Samsung numerous times. They are always very courteous and assure problems will be taken care of. Nine months later... still have a washer that won't clean clothes and I average reprogramming 3 or 4 times to even get it to start. So disappointed in this washer. I have several Samsung products in my home and love them. Don't know what else to do. Washer is still under warranty.

We purchased a Samsung top load washer, WA45M7050A. When using the deep wash cycle, the water empties out of the bottom of the machine somewhere onto your floor (it doesn't drain out the hose). Best Buy replaced the first machine, and now the 2nd machine is doing the exact same thing. We will be returning the machine and purchasing a different brand. Samsung's solution was to send someone out to service the machine. My thoughts are, "This is a brand new machine, it shouldn't need service." Clearly there is an issue with this machine.

I bought my machine in 2009. Since day one there has been an issue with mold. It became obvious within months of purchase that the rubber lining in the door opening was holding water and creating a build up of mold. I cleaned the lining with a washcloth and bleach and began a bi-weekly rinse cycle with bleach and water set to hot. I leave the door open between uses to allow the rubber lining and the drum to completely air dry. 4 years ago I began having serious health issues which cannot be resolved. I've been to doctors in almost every field of medicine. All my tests are conclusive that there is something wrong but no one can figure out what is causing me to be sick, much less find a way to treat my condition.

Activewash AquaJet VRT washer-I purchased this washer for the sink option which is pretty cool but honestly don't use much. This is a larger washer than I need but figured bigger was better than too small... Wrong. When you do small loads it throws the washer off balance. I called Samsung and their comment was that this was normal and it states this in the manual (which it does), according to Samsung small loads don't need to be spun. WTH? This is only true if you want to run your dryer for 2+ hours to get them dry. Also, the only cycle that basically works for any size load is normal.

Samsung top-load recall or lack of one. Claims they will fix the problem but in actuality it's a minor patch. The repair guy even admitted it was not a FIX! I want my money back! How can they be allowed to still sell these pieces of junk? This is America and the consumers shall be protected. Someone needs to stand up and fight for us as the courts won't!

After many repair attempts, yesterday Samsung sent Cyber World Electronics, LLC out to look at my washer (Model#WF42H5000AW/A2). After 5 months of issues and 2 repair companies later, this company ended up replacing the main wire harness which was broken. It was at the back of the washing machine and this harness holds the wires tight so that the washer can run properly. Because mine was broken, it caused months of issues concerning the rinse/spin cycle. When I washed my laundry it would take hours to complete a load because it was stuck on the rinse/spin cycle and even when it completed a cycle the clothes would come out damp/wet because the spin cycle was so slow.

Purchased the Samsung washing machine. The quick cycle will sometimes take hours. The sensor is off. The fabric slot doesn't empty and the bleach opening is solid rust all around. The recall on the machine had one service out here leaving the top not secured down and machine unbalanced. The second service yet to arrive gave me a window of time from 9 am till 7 pm--the service is disgusting. Calling the company to vent just gets the usual rot comments. I just got in the mail a sticker which tell you not to use the heavy duty cycle to do larger things. All in all I would have gotten the same results if I pasted duct tape over the heavy duty spot to remind me not to use it at least I wouldn't have had to wait 10 hours for a repair service to fix what another repair service messed up.

I bought a top loader washer in November 2015. It is now May of 2017 and the washer goes nuts when it's on spin. It bangs and completely moves all over the place. I placed a service call first to Lowe’s because we bought the warranty. That department sent someone out to fix the problem but honestly it got worse. I call back and they tell me Samsung is sending another part. Fast forward 3 weeks and the part never arrived. I then contact Samsung support and put a service ticket in with them because my warranty is still active with them. Fast forward another two weeks and I contact them again and they tell me that I was unreachable and they had to close the ticket!!! What!!! I was very upset. What does that mean unreachable? My email, telephone number and address are still the same! I had a Whirlpool dryer for 12 years before I had to service it. I'm going back to Whirlpool, screw the pretty of Samsung, their products are junk.

Purchased a Samsung front load washer. Leaks from door area where rubber ripped when removing clothes. Repaired three times. Last time replacement requested. Replacement also leaks. Whatever you do, do NOT buy Samsung front load washers. Worst product I have ever purchased. I would not wish a Samsung front load washer on my worst enemy. Samsung does not stand by their products and they have flooded the market with these pieces of crap. I have to question whether North Korea built this product or not.

I purchased a Samsung WA50F9A8DSW top load washer in 2014. As soon as the 1-year warranty expired, the washer started shaking violently when it entered the spin cycle and then shutting down and displaying error code 8E2. In 2016, I received notice that my washer was one of the units involved in the massive Samsung top load washer recall. In this recall, Samsung offered to either come to my house to bolt the lid down tighter on my machine or to give me a credit on a new machine (the credit is double if you decide to buy a new Samsung washer).

Not only is the fact that my washer often does not work but my tv went out in March 2017 and until today nothing had been done about it. Dealing with the appliances and dealing with the service people (all very polite people) is very frustrating because of the long holds on the phone, lack of completion by Samsung, and errors by the service people.

Can you believe that we bought the new great Samsung front loader steam, you name it the nines and tens Triple Star washer and dryer less than six years ago and last year we had to have the door mechanism for the washer replaced and today we were just told that the bearings to the tub and to the motor are gone therefore we're buying a new machine. It really upsets me that you pay almost 2 grand for a washer that only last 5 to 6 years without any recourse whatsoever. I have all Samsung in my home but I no longer will I will buy anything else but Samsung and I will let everybody know what that Samsung quality stinks just over.

In June of 2010 Purchased Samsung Washer and Dryer with Pedestals (Model #448AAPXAA02) at the cost of nearly $3400.00. I loved them both, then about a month ago, I noticed the washer was leaving my clothes wetter than usual, gradually got worse. Called Appliance Dr. Authorized Samsung repair. Quoted me close to 1500. Just to repair, what they said was a factory defect, using an inferior metal with stainless steel. The inferior metal completely disintegrated and damaged the drum and the pump and a rubber seal. Releasing about a pint of disintegrated metal through the filter. It would cost over 800.00 just for labor, and over 600 for parts. I could buy a new one for less.

My Samsung WF32AAW/XAA Washer was six minutes from finishing a medium load of laundry and all of a sudden it sounded like a WWII bomber was in my house. I ran into the laundry room and smoke was pouring out the back of the washer, I immediately turned the washer off, and then I opened the door and more smoke poured out. As I grabbed my clothes out I burned my hand and have a huge burn.

I recently bought a Samsung washer and dryer, it was one one the worst mistake I have ever done. Bought a Samsung washer and dryer front loader, the begin Conn's knows about the the bad quality of this appliances that why they only give you on 14 days for returned time, otherwise they would have give you 60 day or more like other places. First this machines cost me over almost two grand, for that price you would expect topnotch reliability, the washer takes 3 time to clean properly. So is a waste of time, water, electricity, detergent in order to cleans anything, the washer looks great from outside with all the bells and whistles but performance is a garbage, the dryer the same thing. It take 3 times the charm to finally dry something, and still comes a little damp.

I received notification that my washer has a recall. I called Feb 2, 2017 and was told I had 2 options-fix it or get a rebate cheque for $550. I chose to have it fixed since I paid over $1000. I was told I would have it fixed within 90 days. On May 12, 2017 I called and was told I had the same option. They did not have a service company in my area. I was told I would have a supervisor call me within 48 hours. I have spoken to supervisors (Grace) and today spoke to Jose the 'executive' manager. I have to purchase another of their crappy machines in order to receive my cheque.

I started calling Samsung November 2016 in regards to the Samsung washer recall. Was told information to attach to the washer would be mailed, a technician would be scheduled to fix the washer November 23, 2016, and I would receive a call prior to 11/23 to establish a time. I never received the call, the materials arrived in January 2017, and a tech never showed up. I did receive 2 phone messages in March 2017, but when I returned the calls I got the runaround. My initial complaint wasn't in the system. I started all over insisting I do have a machine and it is a Samsung.

Samsung front loader washer and dryer - We purchased all new appliances last summer. Right from the start I knew something was wrong when we bought the appliances. We told them we had to have at least a 10-foot cord for the dryer or we couldn't get them. They showed up with wrong length after everything was set up. Best Buy and Samsung told me if I could prove it was the right cord and install it myself my warranty would stand. Of course everyone knows not to leave electrical cords loose and anyone who has moved and had to change the cord on a dryer knows what I am talking about. It's not rocket science!!! Within a month the pedestal on the dryer fell apart. Best Buy will only warranty 15 days. So I had to fix myself. Then the washer was shaking the house just as the old washer did on spin cycle, so I didn't think anything about it until the washer started throwing codes and wouldn't wash approx. 9 months after delivery.

My washer (Samsung Washer Model # WA476DSHA / WA84DSHA Purchased 04/2013) is 4 yrs old & has been malfunctioning with water levels + terrible RUST on inside top part of the washer (Under the lid, in and around the bleach dispenser). I called for service today & Elvin (from the Dominican Republic) told me my washer is out of warranty (After ONE YEAR) & the service call & whatever parts are needed I will have to pay for everything! I was livid - He put me on hold - Came back one time, put me on hold again & did not come back on the line. I hung up, then 15 minutes later I get a robo call from Samsung stating this is a call back on your service call & I would have to wait another 5 minutes for a live person! LET ME SAY THIS again, my washer is 4 yrs old & to have to pay at least $160 for a service call, then possible parts, etc is nuts! I paid over $700 for this washer & it should NOT start malfunctioning after 4 years period! Is there no justice for the Consumer???

2 Year old washer will not release water. Useless DC code comes up and resetting machine only results in more water being added to machine. Turning off house water does not help... A different error code comes up, leaving clothes sitting in rotting water. My clothes come out cleaner using a manual 1800's washboard than they do using this very expensive Samsung washing machine. This Samsung washing machine is a very expensive piece of garbage, which has resulted in thousands of dollars in ruined clothes.

Bought the set washer and dryer new two years ago and since day 1 it has not cleaned my clothes or blankets. I even ran some tests by switching detergents and still comes down to the fact that the washer does not clean and DOES NOT save money. It uses a ridiculous amount of water.

I purchased a Kenmore/Samsung top loading washing machine in March of 2015. It was one of the models that was recalled in the fall of 2016. I hadn't had any problems with it, although it isn't the best washing machine I've ever owned. Nevertheless, as advised, after some delay on Samsung's part, I had the warranty repair done in February of 2017. At this time, I was told by the repairman that I should have already received a sticker overlay and additional warning labels, but had not.

Several years ago when we updated our appliances, I became excited about the new quiet dishwasher by Samsung. That led to a Samsung refrigerator, washing machine and dryer. In addition to the Samsung 1 yr warranty, I purchased an additional warranty of the kitchen appliances from Home Depot. The dishwasher is wonderfully quiet but the motherboard had to be replaced within the first couple of months. Now that it is out of warranty it has stopped filling with water and gives me the OE symbol. In addition it has consistently blown steam? Out on my wood floor making it wet.

A complete piece of garbage! Other than the annoying music it plays when the cycle is completed the machine doesn't dry its load to completion. I literally have to hang dry anything that is dried then have to iron it.

I purchased a Samsung Washer Dryer due to lack of space in my new house. The sensor dryer setting takes several hours which would be okay if the clothes were dry. I spin clothes on 1400 spin speed then put them to dry. I have to go through the sensor settings TWICE to dry the clothes which is approximately 4hrs + for the same load max 6kg which I would have dried in 110 mins in my Hotpoint Aquarius Dryer. Samsung have not been helpful with any concerns nor with the promotion that was running at the time which they voided as I didn't respond to their email (with never arrived) in time. I would not buy another product from them and will certainly not be recommending them to anyone else.

We have a 5 yr old top loading Samsung washer. It started showing rust stains around the bleach compartment very shortly after we purchased it. A phone call to Samsung was met with the reply that "the rust is cosmetic" and therefore not an issue. In November of 2016 we learned that this washer was part of the recall for exploding parts. We had it repaired in November. At that time we asked the repair person about the rust (which was significantly worse). He said to contact Samsung but they would probably say it was cosmetic. In April 2017 the rust became so bad that there are now holes in the top of my machine. Please keep in mind that I only use bleach on my whites about 1 time per month.

I have a top of the line dryer which will be 4 yrs old in July 2017. As a employee at The Brick selling their product I bought the appliance at employee price of 695 plus tax. I would be further upset if I had paid the price of a regular customer. The motor is gone. Cost to repair 476 plus taxes plus 129 service call. Samsung had me on phone for 1hr 40 min and approx 10 emails asking for sales receipt service receipt which I provided over a week of poor service. I was elevated 6 times on phone. Disconnected 2 times. In the end they will do nothing for me. I asked for a motor at cost. Anything. They said NO NO NO. I own a washer which glass door blew out as well 2 yrs before the dryer which they also would not do anything for me. I own three Samsung phones. Not going to be a Samsung customer in the future. I also will try hard not to ever sell their product.

Numerous problems with Samsung Top Load Washer Model WA400PJHDWR/AA and now there is a safety recall (lid may detach during washing) and Samsung wants to buy the washer back at a fraction of the cost. For me, I will take my low rebate and cut my losses and never purchase Samsung appliances ever.

I purchased a new SAMSUNG stackable washer and dryer Model # 401wf45k6500ava2 & 401dv45k6500eva3 on Feb. 9 2017 and had it professionally installed the next week. On April 16th the washer started NOT spinning out the water. I tried all kinds of troubleshooting to no avail. On May 5th I went to the Sears store and spoke with the Manager Cody ** about the problem and repair. He told me that since I didn't buy a SEARS warranty he wouldn't stand behind the product he sold me for $1,800. He said he didn't like SAMSUNG products!

We truly need something done on the issue of our Samsung Top Load Washer. I have read hundreds of cases where these washers are exploding and coming apart. As of yet, thankfully, this has not happened. Our issue is very simple, the washer does not clean clothes. Your repair folks have been out 3 times now and yet the problem remains. All they ever do is talk about the magnitude of this problem throughout the United States and how nothing is being done about it. Go on Social Media and you will see thousands of dissatisfied customers with a huge variety of Samsung product issues. Phones that burn up and are not even allowed on airplanes, washers that explode, it's insane. So what does Samsung do, it continues to be in denial and is attempted to fix the problem by quick fixes and poor customer service.

We purchased a Samsung Washer and Dryer Set from Lowe's in late 2013. From the very beginning, we kept getting the code DC. Clothes would not spin and would stay wet. On all cycles. Even a few clothes. We have to wring out and put in dryer. We were tickled to see the recall and hoped we were finally going to get it fixed. A Dish rep came first. All he did was put on the new labels. (Laugh). We called again and a rep came from an appliance repair place. They checked it out and did something but it didn't work. They came back out again (After we had to go through the same cycle of calling Samsung first). They decided it needed a part. We waited weeks for the part.

I bought this unit online from Appliances Connection and had them take away the old unit. Purchased December 2013, and, delivered January 2014. No complaints with the operation and features, still running like a champ. However, I have noticed that the lint trap insert slot has widened with age. The removable, cleanable lint trap is still working as designed but the slot, made from a less durable plastic material, I can only presume, than it should have been, has warped from the heat of the dryer over time, and, tends to collect a lot of lint which requires regular cleaning. That I can live with, but, the dryer vent pipe is now clogging up more frequently, due to the warped lint intake slot, which forces me to incur the vent cleaning expense more frequently.

I've spent two hours on hold with Samsung, where I've found my washer was on a recall (they didn't tell me this... I just found it out). I was trying to get service, and I was hung up on three times. I finally got a supervisor, but we'll see if the paperwork gets processed.

Best Buy sent a tech out to inspect the Samsung washer and dryer. After he adjusted a few things both are working better than they did when first purchased. I am not sure if I would buy Samsung again in the future, but am glad the problems are fixed

I bought two WA400 Samsung washers on the same date a few years ago from Sears. Total price about $1,500. After 12 months one of them broke, and the repair was $250 to replace the drum support and then the other broke after a year and a half, and we had to replace the drum support. The first one then broke again, maybe the motor. Got a quote for $300+ to fix. At this point I was so disgusted with the Samsung washer that I bought a new GE washer because it was for a rental, and I needed a washer that worked. I tried to call Samsung several times but it was during the same time as when the Galaxy phone batteries were exploding, so nobody answered the phone, and when they did they made me wait and then didn't tell me it was recalled and were totally unhelpful.

I purchased this washer (Samsung VTR Front Load Washer) 6 months ago after having a Whirlpool for 15 years. The Whirlpool was a front load as well which I chose to upgrade. No issues with it just wanted a newer washer and dryer. I actually gave the old set away. The Samsung is nothing but issues. It arrived with missing stickers and a small dent in the dryer. The washer throws codes on almost every wash. Sometimes it takes 6 hours to do a load. It takes hours to dry a load. The washer vibrates and is loud. I know this set will not last long by its performance. It was an expensive set and is junk. I have followed all instructions and have many issues. Wish I kept my 15-year-old machines or stuck with Whirlpool.

This is the worst washer and dryer I have ever used. They have never worked properly since I got them home. Then I get a recall on the washer. They didn't really fix it. They just added clips and told you not to use the bedding cycle. It is loud and does a terrible job at washing. The dryer is loud, sounds like a screeching mouse all the time. I hear it even when I close the door to the Laundry room. I will never ever ever purchase another Samsung Product again the rest of my life.

On easter morning I returned home from work and was advised that the washing machine, while not in use, the front loading glass door shattered. This occurred at 0615Hrs while the only person in the house was asleep causing them to think someone was breaking in. I have owned this brand new washing machine for 4.5 months and do maximum 3 loads of wash per week. I contacted Samsung which was unable to explain how the door would shatter sending glass everywhere especially when it was not in use for 8-10hours.

Our top loading Samsung washer leaks water - and has for the last 2 years. We purchased it in January 2013 at Home Depot and have a Samsung Protection Plus warranty contract that runs until 5/13/2021. Its model # is WA456DRHDWR. Samsung has sent their "best" repairmen to fix the same problem SIXTEEN (16) times. Each time requiring us to call the warranty company and then the repair service - often numerous times, waiting days/weeks for someone to finally arrive, interrupt our schedules to be home, not have anyone show up and having to start the phone call process again, explain the same issue to different people, have all parts replaced with many re-replaced numerous times, be assured that it is fixed, and then having it leaking again - in the same way and place as always.

I have purchased a Front Load Samsung Washing Machine on 02/10/2011. The problem of my machine is DOOR LOCK NOT WORKING since 14/01/2017. Made complaint on 18/01/2017. Service Engineer visited on 19/01/2017 and informed Door of my Washing Machine to be replaced. On 21/01/2017 I got a telephone call from the said service Engineer and informed me that the total cost for New Door will be Rs.2,600/- including service tax and insisted me to pay Rs.1000/- and advance for booking part. Accordingly, I paid Rs.1000/- to him by cash. He given receipt for said amount. Up to today my problem not solved and not returned by money. I made many complaints to Samsung Customer Service as well as by mails. As a customer I am facing serious problem. I want my Machine to repaired without any further delay.

I have had to replace the heating element on my Samsung dryer four times. I bought the dryer at Lowe's about 2 years ago. The only setting that works is TIMED DRY. There are 9 settings on the dryer but only the timed dry works. What a waste of my money. I talked to Samsung customer service and inquired if there were other complaints or recalls on their washers/dryers but the lady said no and referred me to the Samsung website where there was information on repairing my dryer. It wasn't helpful. I tried calling back but no one answered my call.

Purchased a Samsung model WA45H7000AW top loader in May 2016 from Lowes. Worst cleaning washer we've owned in 30 years. The clothes are not covered with water; top of clothes are in air and can actually dry out if the laundry is a large piece like a sheet! The "Warm" water temperature setting is not warm. It is tap temperature cold and we have our gas water heater set at 140 degrees. I've put in heavily soiled towels from washing the car and they come out stained. But the worst feature of the washer is that it catches my wife's undergarments and nightgowns at the seam at the bottom of the drum.

WF42H5000AW Front Load Washer - Bought the machine from Lowe's. Bought a 2 year extended warranty. 2 days after the warranty expired, the machine begins leaking and the door is locked shut. This has been a very noisy machine and we are and have been very unhappy with it. It is the first time in 42 years we bought a brand other than Kenmore or Whirlpool (I know, same thing). What a very BIG mistake buying a Samsung. We also bought the matching dryer. The motor on that failed after 18 months. Now we're worried about our two Samsung TVs we bought in the last 18 months.

I bought a Samsung washing machine model-WF0702WKN on 29/09/2012. The machine stopped working on 20/03/2017. I lodged a complaint and the service engineer came and checked the machine on 24/03/2017. The complaint no. is **. As per his observation, the machine was lifted to the local service centre the next day for replacing the drum.

I purchased the top load Kenmore/Samsung washer dryer from Sears in 2016 and unfortunately my washer was on the recall list. I opted to buy a new one as my rebate was for $719.00. I sent all the paperwork last November to the PO box address. It is now April 21 2017 and no check. I have called several times to be told it has been escalated as they can't find my paperwork. I asked to email the copies I took which I did but now is not acceptable! No one is getting back to me and their customer service is a joke. I will never purchase a Samsung product again. They won't take your phone number or follow up you and basically just keep repeating a script they have been given. I have been ripped off and lied to and it is a disgrace.

We purchased a Samsung washer and dryer in May of 2016 and have already experienced a recall on the washer and now the dryer is not working properly. I have called customer service 5 times and every time they tell me that they have not received the bill of sale; which I uploaded twice! They also told me that I would need to provide a video of the noise it is making or I could be charged for the maintenance visit (even though the dryer is under warranty). So basically, Samsung does not trust their customer. I am now stuck with a repaired washer and a malfunctioning dryer that are less than 1 year old as well as close to $2000!!! Buyer beware!!

I can't express the ROTTEN experience of trying to get a repair done on our washer we bought from Lowe's. The first piece of advice is DO NOT BUY FROM Lowe's. I think they sell 2nds/refurbished units. We bought an extended warranty which has proved worthless. The washer itself started rusting around the bleach dispenser. The actual TOP COVER, which is supposed to be covered with porcelain, is rusting. Samsung probably saved a few bucks by thinning out the porcelain.

I want everyone to know my experience with Samsung. I had purchased a 55" tv years ago and had problems within the first two years. It ended up it was cheaper for me to buy a replacement tv than have mine fixed. I wrongly assumed this was just a fluke. I then purchased a washer and dryer and here is what happened. The dryer died on the 15th month. Once again it would be cheaper to purchase a new dryer versus repairing the old one. I contacted Samsung and they agreed to pay for the parts. Long story short. Dryer was repaired on our good faith assuming Samsung was a company that honored their word. I even have an email stating I will be reimbursed for the parts (which we had already paid for). The repair was done and I am still waiting on that refund. I would never have repaired it without the assurance I would be reimbursed.

I've been very disappointed in the quality of my Samsung washer and dryer purchased about five years ago. The first year I owned them the drum cracked on the washing machine, which was repaired under warranty. Now, the machine keeps giving DC Error Code. I only had 10 towels in it. Had to split the load to get it to spin. Also, had to have sensor replaced on dryer this year. High dollar price for poor quality. Do not purchase Samsung.

I bought Top loader washer which was recalled by Samsung after the 6 months. I bought WF42H5200AP/A2 front loader washer from Home Depot. First delivery was defective and I returned it. Second delivery was made 1 week after and installed by Home Depot. Now just after 3 weeks of Installation machine is not working fine. Water does not drain out completely after the end of the cycle and when we start next cycle then water drains out first and then cycle starts. I reached out to Home Depot they say go to Samsung and Samsung says go to Home Depot. Very bad service of Samsung never buy their products again.

My washer is only 6 months old, is making too much noise. Now I found out that is a recall one. Samsung is offering me only $412.00. If I buy a Samsung again, the cheapest one is 528.00. Why should I have to put more than a 100.00 from my pocket for their mistake? For sure they don't care about us, the customers, only profit for them I guess. I called customer service, but they said my washer value is 412.00 for the depreciation! It's only 6 months old. Well I guess it's Samsung value if it's defective. Hopefully I won't have an accident.

We purchased a Samsung 5.6CF 30" top load Washing Machine on 01/03/2015. January, 2017, I noticed the edge coming up on the top part of the washer. I called the Warranty Customer Service on 1/24/17. They told me that I could receive an exchange rebate or I could have a technician come out and fix the drum supports (the parts that are under the warranty). I said it was not going to take less than half of what we paid for the machine two years ago, and that having a technician come out wouldn't make a difference because that's not the issue I was calling about. Cust Serv said they would escalate my issue to the executive offices and I was promised a call in 24 to 48 hours.

Top loading washer recall - I mailed the required exchange rebate form to Samsung rebate program January 26, 2017. March 21, (Supervisor) Louise said no activity seen and will send request to the "escalation department" and gave me reference #** (today I was given a different number). April 12, Javan said there is no record of my rebate form being received. YET, on March 21, there was no mention of my rebate form not being on file. (Supervisor) Abraham said I need to e.mail or fax a copy of my file copy to the "executive customer relations team" who will "investigate" and contact me. If they STILL cannot find my form, the process will need to be started ALL OVER AGAIN! I should have sent to certified mail.

I have a front load Samsung washer that I am waiting to have repaired. However, the repair company has had to cancel and reschedule three times now because Samsung has not delivered the part. As of now I am looking at hopefully the end of the month if Samsung delivers the part to get my washer gets fixed. That will be a month and a half that I am having to spend money and time at a laundromat. I will never buy another Samsung product!

Purchased a Samsung VRT washer, model # WF42H5400AW/A2 washer in May of 2015. On April 4, 2017 washer would not operate. My wife and I are the only ones who live in the household and use this machine. We might wash at the most 3 loads a week. I called Samsung customer service number on April 4th and was told washer is out of warranty except for the motor part, I would have to cover the service call and labor. I scheduled the first available service call on Friday April 7. It turns out the Samsung repair person shows up in his personal car. I was expecting a service van with parts and marked with some sort of logos. As it turns out Samsung has no service department and pays private techs with no parts department or office to operate from.

I have had problem with my Samsung washer and dryer since Day 1. Here is the latest problem. My washer would not spin and was shaking violently. We googled and found out a lot of people are having same issue and figured out that there was a lot of corrosion on the drum shaft where stainless steel drum meets this cheap material they used. See picture attached.

Purchased a Samsung front load washing machine 4 years ago. About a year ago it started "traveling" around the laundry room - something it had never done before, shaking hard and and loudly. It shares the room with a half bath and it got so violent that I didn't want to use the bathroom while it was running; took my business upstairs if you know what I mean because it was scary. I haven't spent a lot of time crafting the list of all the ways I do not want to be found dead but if I did, being skewered half naked to toilet by my washing machine would definitely be on it.

We mailed in all our paperwork on 01/20/2017 and it is now 04/06/2017. Yesterday a supervisor at the Call Center said she would look into it, as it was an unusual case? We have been told every story in the book from the check will mail next week, to the check has mailed. Each and every person at the call center makes up a different story. I don't know if Samsung realizes what this is doing to their brand, but it can't be good!!! Very disgusted with the whole process!!!

We purchased a washing machine two years ago from Lowe's, almost $500. Come to find out the lid can fly off and injure you. Called Samsung, they sent out a technician to bolt down the lid. However, the washing machine is a piece of junk. It doesn't spin the water out of the clothes. You have to remove part of the clothes to get it to spin. I wrote a letter to the COO six weeks ago. I have yet to receive a response. The customers don't seem to matter to them. If you are smart, you will buy a different brand. I'm very disgusted.

I fell for this scam. Was offered a 599.00 rebate if I purchased a newer Samsung. Rebate clearly states 4-6 Weeks. Been 12 weeks and two phone calls have resulted nothing. Been escalated twice. What a joke. Cannot talk to anyone other than the person who takes your call. Last Samsung for me.

Top load washer Model WA5471 ABPXAA - Rusting in first 3 years. The machine began to rust around the Bleach cup insert. I bought it from Sears in Newmarket, Ontario and purchased the 3 year extended warranty. Each time I called Sears within the warranty period, they said it was cosmetic & didn't impact the performance. They said I should call Samsung. So far, no satisfaction & the rust is spreading! Very disenchanted. I've never had an appliance rust - EVER, let alone in the first year.

My washer has been in residential use for about 4 months. The interior of the stainless steel drum is rusting all along a seam near the bottom of the tub. Samsung keeps issuing a disclaimer that rust is considered a cosmetic issue not covered under the warranty. Repairman scheduled for next week. I do expect this to be covered under the warranty but I have concerns about the long-term. Rust inside the tub will ruin fabrics. Stainless steel is not supposed to rust!

I have owned my Samsung front loader for 2 years now. I hate it. I can't wait for it to break so I can go out and buy a top load agitator washer, one that fills up with water. It reminds me of pounding wet clothes on a rock, except that when you do that you at least rinse them in a large quantity of water. There is no way you can get a load of wash clean in the tiny amount of water used in front loaders - and they don't really get clean, just a little wet. Even using the minimal amount of soap. (Does it really clean with that small amount? Answer- no.) The rinse water is so minimal the soap does not rinse out. My clothes, sheets and towels come out rough and scratchy and make us itch.

Do NOT waste your time on the Samsung Top Loading Washer. First of all I was not aware that there was a recall until I called to have it serviced. The entire drum smelled like a dead animal. Bought the tablets that help with that. Did two cycles. Still didn't work. Tried vinegar like someone suggested. Still didn't work. Called to have It serviced and was told about the recall. Oh Really!! Also found out that I can't have it serviced until the recall repair has been done.

I purchased a Samsung washing machine in January. I have only one complaint, it does not wash my clothes. NOT AT ALL. Clothing comes out as dirty as it goes in. We had the repairman service the unit. He said that we needed to use liquid detergent and could not use pre-stain treatments because they will not come out during wash (like and dirt). He also suggested not using the normal wash setting, but rather, heavy load or quick wash. I've tried these two setting and no improvement. We were told by the Samsung representative that the normal setting will not remove the laundry detergent. Really? It doesn't remove stains either. DO NOT BUY THIS WASHER. IT IS A LEMON.

We had bought this washer a couple years ago. And for the last 8 months it hasn't worked. We were told to get the recall done and we did that. But still it doesn't work. And no one is helping us. We have to go to a laundromat to get our laundry done and it is costing a lot more money. We could have just bought a new one. And we will never buy a Samsung product again.

After dealing with Samsung (washer recall) for 2 months we finally got resolved and full refund by calling corporate headquarters in NJ at 201-229-4000, ask for manager. Call soon before they change phone number. Good luck to anyone dealing with this nightmare!

DO NOT BUY SAMSUNG FRONT LOADERS!!! There is a HUGE problem with my Samsung front loader so I will caution you about a very significant mold problem as well as a nasty smell that occurs. You can do everything that all the blogs suggest, like leaving the washer door open, leaving the detergent drawer open, wiping the door after you wash your clothes, and running bleach through periodically and the problem still exists. You will develop black mold growth in the detergent dispenser as well as the entire compartment where the drawer goes.

With the recall (on top load washers) a 450 dollar rebate was offered if we would just buy a new one. The rebate would be sent in 4 to 6 weeks. It has now been 12 and we can't even get a confirmation they have us in the system.

Samsung dryer - Several options of heat to choose from but you can't change the heat temp on any cycle. Samsung has pre-selected and can't be changed. So why did I spend over $1k and can only use the time dry. For that I should have purchased a cheap dryer so heat could be changed. Very dissatisfied and don't recommend you get a Samsung product. Plus they are terrible to deal with afterwards. After 4 months of complaining they won't take back though I complained after first week I had. They set temp for me. I'm heat which shrinks my tees and underwear so I must time dry to lower temp. It's a real "Bait-and-switch" by Samsung. Don't buy this product. It's a piece of crap. ConsumerAffairs office and BBB needs to do something about this company and this false options they use BUT you can't use.

This is the biggest mistake I made by not reading reviews before I bought this piece of crap (wa45h700oaw/a2 Toploader). It can't even get the clothes wet through. You can watch the clothes move slowly back and forth. The ones on top not even wet. How the hell do you get clothes clean?? It takes at least twice as long as my older GE. I wish I had that one back. It was 30 yrs. old and started to leak so I thought I would replace it. Now the rebate is a joke. If it blows up I'll sue the **.

We bought what we thought was top of the line Front Loader Washer and Matching Dryer Feb. 2015.. and here I am, 2 years later having to buy a new set and it won't be a SAMSUNG. Where do I begin? Let's start with the washer. The first ongoing problem is with the fabric softener dispenser. It doesn't work. It drains out anything that is in the holder when you start the washer. The second is with the bleach dispenser. It doesn't work. It pours bleach straight onto clothes leaving of course bleach spots all over your clothing... thanks for the new wardrobe Samsung. Repair man has been out twice. The parts are no longer available for this unit... uh wait... the unit is only 2 years old!!!

DON'T BUY A SAMSUNG WASHER. Anyone else considering a class action lawsuit. Samsung top load washer purchased 2013. Purchased extended warranty. Had it for 2 months when it exploded eating the plastic rim of the drum. I returned to store I purchased it from and was told since I paid cash I had to have it repaired not returned. They had to rebuild the whole interior of the washer. It has had issues off and on but I lived with it. Our son has the same one with the same problems and he said to check out the recall. Sure enough ours was on it.

When purchasing this high capacity front loading washer (WF56H9100A) we thought it would be great to reduce the amount of time we spent putting loads of wash in and taking them out. However, after having this machine for over a year now we have found it was the worse possible purchase we could have made. The clothes have to be double washed, extra rinse and high spin to get them clean. And DO NOT put bleach in the bleach dispenser! The two times I tried my items came out completely ruined as if someone had poured straight bleach on them. The water level is far from adequate to clean clothes thoroughly and the only way to actually get your clothes to smell somewhat clean is to run them through two washes with an extra rinse and high spin.

I echo the other reviews about Samsung's handling of resolving its defective top load washer issue. The entire burden has been placed on Samsung's customers. The customer service hotline is staffed by people who can barely speak English, and they are clearly reading from a script. I will NEVER, EVER purchase another Samsung product again. A company's behavior speaks volumes about the level of priority they place on customer satisfaction. Samsung clearly doesn't give a damn about its customers. I am convinced that the company's sole motivation in resolving this issue is to avoid or mitigate the predictable product liability lawsuits that are forthcoming. This company deserves to be sued into bankruptcy.

I purchased a Samsung washer & dryer from Sears approximately 6 years ago. I usually do not go top of the line on appliances but I thought maybe if I bought a nice machine it would last a long time. My cheap washer and dryer I purchased in the past have lasted longer than these Samsung products did. I even purchased the extended warranty. Once the warranty was over I started having problems with my washer. I had service done and it still does not work. The dryer the drum has a huge crack in it and the dryer bounces around the floor and clothing gets caught in the crack. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN NOT EVEN A PHONE. THE PRICE THEY CHARGE FOR THESE ITEMS THAT DON'T LAST IS A CRIME. I was totally ripped off.

I purchased the front load washer and dryer by Samsung at Lowe's and I am highly disappointed. The cycles are very long and they DO NOT clean clothes at all. There is not enough of water supply to rinse away the dirt. The dryer is ok but I can't believe I allowed my spouse to spend 1200 for a garbage product as such. I will never purchase products from Samsung again!!! And I don't recommend it to no one. It does nothing for white clothes. I wash them with bleach and use heavy duty cycle and all of our whites are dingy AF. We can smell perfume and cologne left in the clothes after the loads are finish. Some clothes still have dirt stains!!! What a waste!!! The product sucks!!! I hate this washer. I want my money back!!! Do not purchase this product, yes it looks nice but it's garbage.

SAMSUNG, you have dropped the ball on a very dangerous issue and I for one will NEVER purchase another SAMSUNG product again!!! I purchased the DC68-03172B-02 top load washer from Samsung and received a safety notice in December, 2016. I filled out my paperwork and was told to expect a cheque from Samsung to the tune of $600.00 plus for the dangerous, faulty washer that I now have in my home so that I can replace it. I have called SAMSUNG on 3 occasions since January 4th 2017, to find out why I have not received the rebate for my washer. The first 2 calls to SAMSUNG, I was thanked for my patience and told to expect the cheque promptly. Today when I called, still wondering why I still had not received a rebate, I was told that I would have to purchase a second washer FIRST, then submit my receipt and then WAIT SOME MORE!!! Unacceptable SAMSUNG!!!

I had a Whirlpool top load washer for maybe 20 yrs. Then I bought a pair of Samsung front load/dryer. What I would give to have this Whirlpool back again!! I have dogs and have always done dog/human laundry together (not same loads). Now I have a nightmare of towels and sheets with small hair balls everywhere!!! I am at my wit's end, it's horrible!!! I'm ready to buy a top load washer with an agitator or even to try to get an older top load machine. Anyone have suggestions???

I've had this machine 2 and a half years and it has never worked properly. It skips massive amounts of time on the cotton programme. It says the programme last 2:56, but I'm lucky to get it to last 1:38. As a result clothes are not clean and whites look dingy. I've been battling since I bought it to get it fixed. The shop tested it and told me that because it's 'intelligent', it knows how dirty the clothes are and therefore how long the programme should last (Wow, really believe that one!?). I've asked if I can override it's 'intelligence' and let it run the programme properly, but I'm told I can't. Seeing as the guarantee is running out, I insisted a proper technician tested it.

I purchased a Samsung front loader washing machine at HHGregg just over a year ago. It has malfunctioned and dumped a full load of water into my home 2 times in less than a year. I have a finished basement. You can imagine the damage it caused. Samsung sent a repairman the first time because I had purchased it less than a year ago. The second time it occurred it was over a year since purchase and they would not repair. When you pay $1000 for a washing machine you expect it to last for more than 18 months. My entire Samsung experience has been very disappointing and I hope this review saves someone else from spending a great deal of money on a product that will not last and risk damage to their home. Looking at a Speed Queen this afternoon. I will never purchase a Samsung again.

So tell me, if you have a sick child with a high fever that needs to be in a bathtub with cold water - how would you react that when you turn on the faucet only scalding water comes shooting out??? This is exactly how ALL of Samsung's washers are "designed" to perform and therefore Samsung will not authorize return because it is NOT a defective product. Misleading consumers by not disclosing critical information for us to make an informed decision falls more in-line with "altered facts" and deceptive marketing practices. Short and sweet - ATC "automatic temperature control" feature is a major design flaw. The ATC preset is in ALL of their models and uses HOT WATER FIRST in ALL of their rinse cycles. I will gladly share their chat script with this statement!

My two year old washer, the most expensive washer I've ever purchased is a pile of crap. About four months ago I received decals to put on the washer. I found this strange. Then I Google Drive Samsung washers. Seems they are exploding. Nice. Anyway, after a few weeks I started have issues getting the washer to get through the final spin cycle. Tried moving the clothes multiple times to no avail. I kept getting a bc error code. My husband said we should see if ours was one of the recalled ones. And it is lol. Then we found out we are only getting a 150 dollars rebate back on a machine that is useless after only two years. The irony of it all is that the reason I bought it was because it had a 10 yr warranty. Very disappointed, Samsung as a company is a disgrace.

Worst mistake I ever made was buying a Samsung top loading washer. I am very dissatisfied with my purchase. Washer will not rinse colored clothes properly, leaves residue all over clothes. Had someone come out to check out the problem in 2016, which is the same year I purchased the washer, and they said the problem was that the drain hose was pushed down too far in the drain line and caused the water to back up and not rinse properly. Well the washer still won't rinse my clothes. When I take them out they look worse than they did before I washed them. Have to put them on another rinse cycle which waste water and electricity just to get a little of the residue off. They still look awful, especially black knit pants and jeans. I washed my husband's NEW black jeans while turned inside out and when I turned them back they looked like they were very old, soiled and wrinkled.

I bought a new Samsung top loader in Sept. 2016 and it was recalled in Nov. 2016. Felt like I barely used it. I only had issues with the water level. I took the money on the recall deal opting out of the repairman coming. I had absolutely no issues at all. I followed the instructions on the website for the recall that Samsung set up. I never made a phone call to them. Website said it would take 6 weeks for refund to come in mail and I received mine in three weeks! They even paid for haul away. I guess I'm one of the lucky ones, thankfully. Very happy customer here.

Samsung top load washer recall. Many calls and trying to get info from their web I felt pressured by rebate offer of over 100$ less for buying other than Samsung. I decided to not buy Samsung because of all of their problems. The rebate check was less than it should have been and they won't reimburse for mandatory hose replacement.

I purchased on July 4th of 2016 a Samsung washer and dryer set. The dryer was manufactured in May of 2016. March 1 2017 it stopped working. I heard about a month ago a noise and a squeak. I know appliances will break down. They are human made, but was surprised that it will need a new motor! That soon. I am afraid it will happen again once they replace the motor. Samsung refused to give me a new dryer.

I bought Samsung washer & dryer 2 years back (November 2014). First issue came after 18 months when dryer starts having bad/loud noise and spin was very fast. After 2-3 months its stop working at all. Washer has same kind of noise but still working. $2000 burned in 2 years. As per technician, motor burned down and blower assembly malfunctioning. Technician mentioned to me that do not buy Samsung Home Appliances, especially do not buy washer/dryer and refrigerator. I called Samsung and they did not listen anything. Even I asked Samsung should cover motor cost but they refused always. My friend also bought same model DV45h6300 and his dryer also having same issue in 2 years.

Bought a matched washer and dryer. Dryer works fine. No issues. Washer was the top loader that would blow the top off when washing bedding. I sent my recall info in and got stickers to place on washer. Seriously? WTF? That fixes nothing. Now I was curious about why my washer fills about 30 seconds on rinse, never agitates, and drains and spins. I called Customer Service. Computer asked questions. I answered as above. Rep comes on line and says, "So I see your door won't close." No, I said.

DO NOT PURCHASE ANY SAMSUNG DRYER... We purchased our Samsung Washer & Dryer units (DV210 OPEW/XAA) in 2011. We used the Dryer under normal conditions... that is, only dried clothes. We didn't dry shoes, cider blocks or old engine parts... I'm being facetious. Over the past 6 months (AUG 2016 - JAN 2017) I noticed a weird sound that was as if there were tennis shoes in the Dryer. I fussed at my wife telling her to not dry shoes in the Dryer. She looked at me like I was crazy... "What are you talking about? ".

I have had the worst experience ever. While trying to resolve the issue of receiving the rebate I was assured by not one but two different Samsung employees. I purchased my top load washer/dryer set at Sears in May of 2015 for the new home we were building. We moved in our home on July 29, 2015. We had to have the repair man come one time before the "voluntary" recall in Nov. 2016. I called the recall number and was told a long list of things I needed to do to replace my washer. After thoroughly reviewing the rebate paperwork I received I made another call to the recall number to double check my information. I was again assured I would receive $446.00 plus an additional up to $150.00 if I chose to stay with the Samsung brand.

Bought a new front load washer in 2014; three years later I have to replace as the washer will no longer go into a high speed spin. Clothes come out soaking wet. I've rebalanced the washer as instructed by Samsung tech support (pressing a few buttons on start up) and problem remained. I personally replaced all shock absorbers hoping that would solve the problem. I believe it is a simple sensor but their tech support was not helpful. Local serviceman was out of ideas and believes the tub spider are that supports the washing drum is cracked which is a common Samsung problem.

I purchased the Samsung top load washer and dryer in September 2016, so approximately three months after purchase I began the process of dispute with Samsung. To begin with, it took nearly 2-3 hours for clothes to dry that I wasn't too happy about. Then the reports of their washers malfunctioning that resulted in major destruction to people's home elevated my dissatisfaction to absolute concern for the safety of my family. Especially since my dryer was a gas hook up so the thought of a rogue washer was of major concern.

Samsung front load wash machine. Model WF42H5200 WH. I purchased my Samsung washing machine and dryer from ABT in Glenview, IL. I had the machine installed on July 11, 2016. I had no issues regarding the operation of the washing machine until January 27, 2017. The machine will not complete the spin cycle. A 59-minute wash takes 3 plus hours and I have to stop the washing machine manually and unload the wet clothes for the dryer. Because the washing machine never completes the high speed spin cycle, the clothes are much wetter than normal and this requires the dryer to work harder and consume additional energy. I called Samsung and reported the issue to them and on February 21, 2017 they sent a 3rd party repairman to service the Samsung washer.

The recall is a circle jerk. I went to the website and chose the option to have a free in home fix by a certified technician. Got a confirmation email of the date and time of the appointment. Appointment date came and went and they were a no show. Called Samsung and was told I was "not in the system." Despite Samsung.com having sent me a confirmation email.

I purchased a top load washer in April 2015. I learned of the washer recall in January 2017 and scheduled a repair guy to come out. The person did not show up and I called Samsung only to learn that my info in their system was incorrect (wrong phone number/address) so I rescheduled. The person did not come out, so I called Samsung again and they asked me to call Dish network (the contractors assigned to come out). Dish had no idea of my appointment and blamed Samsung. I complained to Samsung and was told the escalation dept would call me and correct the situation. The escalation dept called and told me they would have someone call me between 1-2 business days (I actually had to call them a week later) and reschedule. So upon the 3rd reschedule, no one has shown up. I'm beyond frustrated and will not purchase a Samsung again!

If I could rate my experience with negative stars I would. I too purchased the same washer due to the Samsung recall and was very surprised and disappointed that they did not reimburse me for the full amount that included taxes and hoses (required for any install). If Samsung wants to do right by their customers they would pay for the entire unit regardless of taxes and hoses.

Purchased new front-loader Samsung washer and dryer from Best Buy about a year ago. Both machines are on pedestals. They look great but operate terrible. Good price. Both machines are extremely noisy - really, really noisy. Sounds like they are going to explode. Dryer never completely dries clothes. Causes sheets and covers to end up in a tightly compacted ball. Terrible product.

I bought my Samsung front load washer in 2011 after reading countless reviews on what a great purchase it would be. Well today a repair man left after the news that my not so very old washing machine needs new bearings at the cost of pretty much a new washing machine. He also has shown me that the 4 shocks on the machine are leaking and need to be replaced. After calling Samsung I pretty much was dismissed by the operator-- "Well I am sorry your 1 year warranty has expired and we only cover the motor." So I ask, "Should bearings go out of a 4 1/2 year old washing machine?" and should the shocks need to be replaced? We are a family of 4 with normal clothing loads. The repairs will cost me more than the washing machine did originally--yeah great purchase huh?!

Dryer DV350AEW - Drum cracked after 5 years. Samsung said no other model was reported with this issue, however, there are hundreds of complaints online and also on their own website. After third call, they admitted other reports but refused to compensate, dryers should last at least 10 years. The fact that they denied that it was an issue and lied about no other reports is a slap in the face to consumers. I will never buy another Samsung appliance.

I purchased a washer dryer matching set in June from Home Depot. In October the Good Morning America show told of a recall by Samsung on certain models. I took down the information and checked our washer to learn it was part of the recall. First of all I have never heard of a recall where you must purchase a new machine before you can get a rebate. The rebate for our 4 month old washer was $200 less than we paid for the machine. I paid $699 plus taxes and I am to receive $446 if and when I receive it. I followed the instructions I was given to the T and that was 11/23/2016 including sending it in and sending the model number and serial numbers plus a receipt for the new washer which I could not buy for the amount I was receiving.

Both machines cannot handle the large drums. Even with extra spin setting small or large loads are extremely wet when finished. Takes forever to dry because clothes are super wet and the dryer is super weak. Dryer never gets hot and it takes 3 - 4 hours to dry the clothes. Also you almost have to dry blankets and sheets one at a time because if you don't they wrap whatever else in dryer into a big ball and nothing dries. I would trade both in for a smaller more power machines. Sadly stuck with these :(

It's all about appearance not reliability any longer. A basic good quality does not exist. When washers are made of plastic with steel you can expect a short life span. Samsung is the worst in quality I have ever seen and yet no recourse to all the customers that purchased their junk. I will never purchase a Samsung product.

Have had the Samsung front loader, high capacity, steam washer and dryer set for 6 mos. Received a "close out deal" from Sears so, excellent pricing. Picked them up and did an easy install at home. Lots of convenient, easy to use functions. The pair sits very low to the ground. I would recommend purchasing the stands. The jury is still out on the reliability since we are only 6 months in. They do an excellent job of cleaning and drying. So far, so good.

Really love my washing machine, no problems with so far! However the recall process that Samsung has started is a mess! I opted to have mine repaired because I love it but the first 3 appointments were no show/no calls. The repair has finally been done and now I'm concerned about the future performance of my machine given what I've recently learned from others in the same situation. I feel like the options Samsung offered to its customers are lackluster and confusing. I don't know if I will purchase Samsung again.

I purchased a Samsung washing machine 2 years ago. I was compelled to buy that particular machine due to the deep tub for washing bedding. In fact there was a bedding cycle on the dial and it used hot water so I was sold. I paid about 800 at Lowe's and also bought the 4 year warranty. Then they had a recall that included my model. Seems they are exploding and injuring people. I was given very limited options; they would refund me $150 if I bought a new machine or $250 if I bought another Samsung, or, they could repair it and extend the warranty a year.

The washer shook and then one day it leaked. The news and internet warned about this washer blowing up, so we were able to return it to Lowe's who was very understanding. My daughters have the same washer and when they called Samsung, since it was a month out of warranty, they were refused a replacement and offered $100. If this washer blows up, I have sent Samsung 2 emails to let them know that I will take legal action.

Purchased the top loading washer machine in 2015. Sears extended warranty replaced $2100 dollars worth of parts and labor before they gave me $700 dollars towards a new machine and Samsung offered me $45 dollars and a apology on their exploding machine. Filed complaint with Better Business bureau with no response from Samsung. My recommendation is if you need to buy Samsung make sure you purchase the 20 year extended warranty because their products need constant repair. They do not care about your investment or problems with the machines. They want you to throw that one away and buy a new one.

Samsung has horrible customer service! My POS quit working!! Can't find anyone in my area to repair it. Unit is only 5 months old. Called and called Samsung. Keep getting lame excuses. Done with Samsung products.

My less than one year old Samsung Top Load Washer was recalled because the Top can explode and cause injury, and has caused grave injury to many. Samsung offered 1/2 the price of the washer as a rebate to buy another Samsung (of which retailers are still selling this machine that they say are repaired). I had mine "repaired" but 1/2 the settings cannot be used and bedding/bulky items have to be washed on delicate which leaves them wet now. 2 stickers were placed on the machine, and a sticker on controls. When a tech repaired the top the bolts taken off the machine were rusted. On a less than 1 yr old machine that is subject to water?

Called to see if washer was on the recall list. It was. They took all of my information model and serial number. I went out the next day and bought a new washer and dryer. About a week later they email me my rebate form and at the bottom it wants the two stickers with the model number and serial number. When I spoke with them I was never told this. So I called. Told them I have a picture that would work. Include in your refund with proof of purchase of the new washer. Called last week to check on status. I was told I didn't fill out the paperwork correctly. They could help me without the stickers. Lowe's used a 3 party that delivered and took the old ones away. Told them there was no way I could get those sticker and if they had told me about it when we spoke I would have removed them.

I bought a washer a year ago and so far it has been subject to a recall and have to have repair service over 4 times. I called the Samsung Company and the lady said she would have the manager get back to me within 24 to 48 hours. They never got back to me. I have waited weeks between repair visits for our repairman to finally show up and have probably spent more cash at the laundromats than the washer is worth. DO NOT BUY FROM SAMSUNG.

I purchased a set of the Samsung washer/dryer 9000 series the was which is now under recall has been a nightmare, constantly shutting off and throwing codes. The dryer has completely stopped working and these appliances are LESS than a year old. The only thing worse than the product is the customer service. I have been dragging to the laundromat for almost two weeks now. I have never had such a bad time setting a repair up. The website will not let you finish the repair report to send and the phone center is useless. I'm going on week 3. I am buying a used dryer until I can get mine fixed. It will be less money than the laundromat. HORRIBLE. DO NOT BUY.

The washer and dryer are easy to use and do a good job of washing and drying. The washer has many presets for water temp and spin speed but you can change them if desired for most of the cycle settings.

I purchased not one but 2 Samsung washers. The first was part of a set, costing $1900, delivered Aug, 2015. We learned of the top load washer recall on TV 11/4/2016. 11/5/2016, we registered our washer and requested a rebate. We then chose to purchase the same model from J.C. Penney as one of the recommended retailers selling the what we thought, was the new, improved and safer model. It was delivered 11/15/2016 and found to be another recalled washer, DELIVERED FROM A SAMSUNG WAREHOUSE IN JACKSONVILLE, FL. I discussed this with a Samsung escalated manager and we agreed to have the 2nd one "fixed" and receive a full refund. The fix is not a root cause fix, simply a band aid, preventing the lid from becoming a missile.

I'm blaming Samsung On This!! Also on Lowe's!! And their techs Servicequick!! ServiceQuick is very unprofessional, they have no clue on how to fix a washer machine. Samsung is clearly buying the cheapest service techs on the market. Less than a year old washer machine, had to wait for a week for a tech to come and take a look. Machine was making loud noise and he only recorded sound and left. After 4 days they called back saying that machine was getting drum replace next week. Waited another week send different tech and this guy took cover off, saw rust leaked on motor, took a picture and he said motor needed to be replace. He didn't put any effort to see where the leak was coming from. Had to wait another week for tech to come and replace motor and drum and some other parts.

This is one of the worst appliances I have ever purchased. What is worse than the washer is Samsung's Customer Service. When I first purchased my washer 2 years ago, within a few weeks it started stopping just around the time the spin cycle was to being and "ds" would flash on the panel. I called Samsung Customer Service, which basically takes you through an automated maze until you actually get to a human being.

We had to retire our Bosch laundry pair late last year, and we researched a few brands to replace them. We needed an under-the-counter form factor, and Samsung fitted the bill. So far, the washer and dryer have performed very well. They are reasonably quiet, and do a good job. We like the large number of preset cycles, with the option of adding a customized cycle. We also like the music it plays at the beginning and end of the cycles! Overall, we're very pleased with our Samsung laundry pair. Let's hope they continue to do well...

The washer does a alright job: it does not always get food stains out. Very disappointed about how it is put together. We chose to have it repaired with the recall and were amazed that two small pieces of plastic held the lid on.

These Samsung Washer and Dryer units have never worked properly; then there was a recall and they sent DISH TV to repair my appliances. Now my washer will not spin out at all. Have been trying to get them fixed for the last two weeks. Going through a major hassle and headache just trying to get service. Seems there is no one in my area (Houston, TX is the 4th largest city in the USA) that speaks English. Go figure. Cannot get any help or support with Samsung and these units are only 2 weeks out of warranty! SAMSUNG SUCKS A BIG ONE AND I DO NOT RECOMMEND THAT ANYONE BUY ONE!!!

I purchased a Samsung washer a few months ago. It was over $600.00. I am on social security and live on a very fixed income and it took me over a year to save the money. Well, the one I purchased is on the recall list. I have been going back and forth with them for 2 months now. On the paper they sent me it states "if you prefer to purchase a new washer, Samsung is offering an exchange rebate Towards The Purchase of a new washer." Now they want me to buy ANOTHER washer, send in a rebate form and WAIT 6 to 12 weeks to get my money back!! I bought a junk washing machine and they recalled it and now that is my fault? All they need to do is have Lowe's pick up this crappy machine and let me pick a new one out (Not a Samsung, I will never purchase a Samsung product again). I want to go higher up to deal with this, but don't know how to. Can anyone help me?

I purchased a Samsung top loader that ended up on the recall list. Their "fix" means that now my machine doesn't wash bedding correctly, and it comes out sopping wet, and is still considered dangerous. This machine was specifically touted for washing bedding when purchased. I consider that fraud. And they sent a sticker to cover over the wash cycles, so now my dryer doesn't match the look of the washer anymore. The other option of rebate, offered a pittance of the original purchase price 3 short years ago. They offer a tad more if I repurchase a Samsung which I think is unconscionable that they are actually making more money off of their knowing debacle! I have read that Samsung knew about this extreme dangerous washer for years, even when I purchased mine! Furthermore, even before this recall, my machine never filled with enough water during wash cycles. I am extremely dissatisfied with this purchase!!!

Scam or farce are good words to summarize Samsung, their top load washers, and their recall process. They are knowingly putting faulty machines out there, and taking the money of honest hard working consumers!

Absolute horrible experience. Why in the world are they using Dish network to repair broken appliances. Please. Not only does Dish Network not show up when they are scheduled, Samsung will not stand behind their promise to get these machines fixed. Do yourself a favor and buy another brand that will stand behind their products. They should spend a few bucks and get accredited repairmen and not use a television person. Horrible experience.