Samsung Washers Reviews

Want to warn everyone who may be thinking about purchasing a Samsung Washer or Dryer. My Samsung washer went to the landfill 2 1/2 years after I bought it brand new at Best Buy. I replaced it with a Speed Queen (made in America) washer. Samsung would not fix or replace my washer. They made one attempt to fix but it wasn't fixed. The steel tub split in two, it wouldn't spin, the mold around the rubber door could not be fully cleaned. My clothes were never clean from day one. Now, my dryer is 3 years old and that no longer heats. I'm looking at my receipt right now and I paid $1,427.75. I was expected these appliances to be "durable goods". Stay away from Samsung. Problematic and they will not remedy.

I bought this machine on sale at Lowe's. My only complaint is the level of vibration. I solved that with simple rubber feet that hold the machine nicely in place, though the vibration is still there. If I had know that I could have bought a Speed Queen locally, I would have done that, instead.

I have a Samsung, top loading, no agitator, HE washer that I absolutely hate! The only way to get the clothes clean (or sometimes even wet) is to do every load on the heavy duty setting and to pile all the clothes on one side so it senses that it’s really full. If you don’t do this there will always be soap debris on anything dark which is a real pain! I would never buy this washer again. Oh I almost forgot... it was also recalled because the bolts holding the drum would break off and shoot through the top of the washer! When this fix was done they put a new label on my dial that changed settings.

Not enough water or agitation to do the job. Very difficult to reach items on the bottom. Seems they are a bit over priced. I would definitely consider buying another brand in the future. Sorry I got these.

I have the Samsung front load washer/dryer pair. I've had it for over 5 years now. I've had some minor problems with it such as: when washing on the extra long cycle, the washing machine would pause and I'd had to push the button to make it continue, not sure why it does it for just that particular cycle. Secondly, when there is nothing in the washing machine, sometimes water leaks in the tub, randomly. I wish I had more options to make it the water temperature that I want to make it, instead it being pre-set for certain loads. I love the quietness of the washer and the alarm sound when it's done. I haven't had any trouble with the dryer, but I noticed it has gotten louder over the years.

I love my washer which I've had about 18 months. My clothes come out nice and clean especially the whites. The trick to great looking laundry is let the washer decide how to wash your clothes after you select the type. The only complaint I have is the vibration noise it makes during the spin cycle. But other than that I would recommend this washer.

Motor in the front loading washing machine disintegrated. When it broke apart, pieces went into the drum and dislodged it. The second repair was for the drum being dislodged and the bar that it rotates on broke. The front load dryer heating element has burnt out twice and was repaired. The repairs have all been after warranty expired. I have spent more to fix it than I paid for both units and I will not repair either again. I will never purchase front loaders again.

The Samsung top load I purchased doesn't seem to clean the clothes as well as my old agitator machine. It uses less water but clothes do not seem as clean.

Samsung top-load washer, model no WA50F9A7DSP/A2 02. Very efficient, top load so does not have the bad smell issue. Several different settings for types of loads, extra rinse cycle, heavy duty, holds large amount of laundry at one time.

The washer constantly grows mold and smells bad, leaves black streaks on clothing. The dryer takes forever to get clothes dry. We really miss our old Whirlpool team as they actually worked. These new machines from Samsung are almost like Samsung doesn't actually test their products at all.

Newer technology, like steam in the dryer and takes a little effort to learn how to use. Love the washer but one thing I miss is the ability to just spin dry something without the rinse cycle. Love the option of adding garments in middle of cycle though.

Got my new washer and dryer on Black Friday for around 1000.00 plus got 250.00 gift card and 75.00 rebate from the electrical company. They're now about 800.00 a piece now. They look great and perform great thus far.

When the warranty dies so do they. I have had my washer fixed twice with the same problem popping up... (electrical issues) And the dryer heating elements burned out. So I brought them to the dump... No sense in putting more money into them when I can buy a washer and dryer for a couple of hundred more. I will do my research on these products before I purchase them.

Samsung front load. This machine bounces all over the place no matter what we do. Clothes don't come clean. Clothes smell musty even though I have put the cleaner in the machine and we always wipe the machine out and dry the door. We never close the door on the machine. I clean the filter on a regular basis. Can not figure out where the smell comes from. Don't buy Samsung.

Paid a fortune for our Samsung Set. Top of the line. All bells and whistles. It was brand new on market. In less than 2 yrs our dryer stopped worker. 1st started out not drying. Now it only drys on 40 min set... But I need to dry a load x3 on 40 mins. That's all that works. All those extras the steam etc nothing works. Now our washer at 3 yrs of age... gets off level and wont finish on any size load. Where the fabric softener goes it doesnt empty and we have cleaned and cleaned all that goop out. Entire set is really a piece of junk. Do miss our old Kenmore set. There was nothing wrong with it. My husband wanted to update. I will never buy a front loader ever again... or Samsung anything! They do not stand behind their products or warranties.

Although the dryer worked okay, the washer was rusting inside within a year. Samsung told us it was because it was too much moisture (we lived in the desert of NW Phoenix) - huh? Thought washers could take moisture. Then a recall for them blowing up had a crew from Dish Network (what?) come out and install a brace. Having to touch up the inside and soap/bleach dispensers with rust paint every few months. Samsung products are absolute crap. Don't get me started on the fridge, dishwasher and microwave. Garbage!

I have a front loader set. The mold issues have plagued us since the first weeks. Terrible. The washer requires cleaning and treating regularly using tablets, vinegar, gloves, and Clorox. The machine has to be run with very hot water, empty.

I have had a Samsung washer just over 2 years. The washer developed an issue recently of not getting past the rinse cycle. The washer completed tumbling the clothes, began to rinse the clothes, and begin to spin. When the spinning started to get up to speed, the washer seemed to attempt to redistribute the clothes for a smooth spin and would then continue adding time to the cycle. THE SPINNING WOULD BEGIN BUT NEVER GET UP TO FULL SPEED. This would continue and the washer would never complete the cycle due to the continuing addition of time to the cycle. I took the back off the washer and noticed that the white plastic bracket on the back of the drum, where electrical connections are mounted, was loose. The plastic around the screw that secures the plastic bracket to the drum was cracked leaving the bracket not securely fastened to the back of the drum.

First Samsung had a recall and mine was barely a year old. The replacement cost was minimal compared to cost of my washer. The top was blowing off under certain setting. The replacement washer is worse than the previous washer. The spin setting continues on certain setting, rust around the top where the bleach dispenser is located. This is a terrible product; cheap and poorly made. I have now received a class action on top load Samsung washer. Stay away from Samsung washers.

Electrical selections not stable. Constantly requires service for selection issues. Always smells when using the washer. Have used different types of washer cleaners and even used "clean washer" selection on the washer itself and still not satisfied.

Our Samsung washer and dryer are now 7 years old. The dryer has functioned reliably, but the washing machine was a purchase that I regret. The drum almost immediately became misshapen and it makes a very loud thumping when it spins. The door already broke once under normal use. Finally, the lettering on the front of the washer for the control dial settings started coming off within a couple of years, and is now completely illegible!

We bought a washer & dryer 3 1/2 years ago incl. 1 yr. warranty. Bought "extended warranty" for 3 more years. Warranty still good but Samsung & warranty company "The Walker Group" still want to replace parts after OVER 2 1/2 months without a working washer; they have no consideration for the customer. It takes a week to receive parts from Toronto & then another week or 2 to schedule an install date. We are very frustrated by The Walker Group not willing to replace the washer after replacing 2 boards & a wiring harness; ordered all parts again & waiting another week or 2 for parts from Toronto only (live near Edmonton).

I purchased dryer and washer on 10/24/18 and the first time I used it noticed this machine does not clean the clothes. Clothes smelly and dirty. The water level is terrible that it does not rinse the clothes properly. There is dirt and weird pieces of white stuff that gets on dark clothes. I have attempted to return it but Samsung customer service is hard to reach. On one of the multiple times I spoke with a customer service representative this particular one said, “Are you using detergent?" This is insulting. Samsung customer service are robots not human. Samsung continually denies that there is a problem despite numerous complaints to the contrary. HE my foot! It does not save energy and time. Electric bill is higher and must dedicate a whole day for laundry. Going back to the pilgrim times Samsung!

1st attempt at delivery, washer wouldn’t turn on. 2nd attempt, only two part worked so we accepted for a few days. 3rd attempt was damaged. 4th one is supposedly another 6 days away... Really? Horrible customer service!!! Poor Home Depot has to deal with selling appliances from this horrible company.

My husband and I got a Samsung energy saver washing machine from Lowe's store. We have had it one year and it does not put enough water in the wash load to clean the clothes. Specks of stuff always in the clothes and wash tub when clothes are done. This is the worse washing machine I have ever had.

My husband and I had to replace our 12 year old Maytag washer and dryer and decided to try Samsung. My husband accidentally left a small closed knife in his pocket which dented up the interior of the washer so bad that it is catching on all our laundry. We have had the drum and agitator replaced once before due to the denting. This second time Samsung refuses to cover it. We have owned 4 different washers and my husband has left numerous items in his pockets and this is the only washer that has dented up.

I bought all my appliances from Samsung. It was a big mistake. Within 3 years they all broke down except for the stove. Even the dryer crapped out. Slowly replacing them with KitchenAid as I can afford it.

We purchased our Samsung Washing Machine (WF50K7500AV/A2) and dryer in November 2018, and two weeks later we had a massive water leak that required water restoration for the laundry room and the floor below it. The defective washing machine was evaluated by the install team and the plumber. Both concluded that it was the washing machine and that the machine allowed water to spill out and flood the floor. There were water stains in the front of the washing machine, and in the pedestal. The pedestal had rust stains from the metal cans that were exposed to the water from the washing machine.

This washer retails for around $750. We've owned ours for two years and had to put $200 in pump repairs into it. The controller appears to have gone bad which is another $400 repair. I'm cutting my losses and replacing it with a different brand. Samsung is not getting any more of my money.

Bought my machine in Dubai on March 31, 2018. It stopped working on December 3, 2018. Apparently motherboard and drain pump needs to be replaced. Samsung after sales service is terrible. Took 7 days to send the technician, as of today, December 13, the part is not available. No follow up from them as to when the part arrives or the technician visits my home again. I requested for a replacement machine since the parts are not available and the motherboard is broken but they would not even consider. Writing off Samsung as their customer service is just terrible. I suggest for homeowners to go get the trusted brands like LG, which has good customer service from my experience and maybe other established brands that actually last for years not months. This face is not happy.

WA48H7400AW/A2 model Samsung Top loader washing machine. I had noticed brown and black specks on the bottom of my washer after running a cycle. At first I thought it was just dirt. Upon research and further inspection, I realized it was mold and mildew! My kid's clothes were being washed with mold! After taking off the agitator cap, I discovered a cap full of thick disgusting slime. I cleaned it and ran 2 more rinse cycles... and there it was again, specks of mildew on the bottom. This time I decided to take the pulsator bottom off and was horrified!! I couldn't believe the mold and scum. I am scrubbing and dousing with Clorox.

This is the worst washing machine I have ever owned. I am 71 years old so I have owned quite a few. There is not enough water in the machine to get our clothes clean. Everything comes out smelling foul.

We bought a Samsung 5.4 cubic foot front load washer and the “inverter” the mechanism that makes the drum spin went out. Samsung used the inverter in the 2015 model, realized it was a poor design and discontinued using an inverter in the next year's models. The part isn’t even available to purchase to replace. We called Samsung customer service; they were rude and unsympathetic. They do not stand behind their products or offer any support. We paid $1300 for this high end, larger capacity washer and now 3 years later, we have to spend $636 just on parts to convert the parts that are no longer available. Will not buy another Samsung appliance again. Normally do not complain and I don’t like being negative but hopefully we can help prevent others from having to deal with a product that doesn’t last and save you the expense. Thank you!

The washing machine had a recall within 6 months of our purchase. The issue we were told was that bedding/heavier loads could cause the entire top to come off and projectile across the room, so that was a safety issue so the replacement top and new washing guide panel were replaced at no cost. Within one year of that, the hinge of the lid has become corroded on the left side and now has completely separated in several places in that corner. The left door at the hinge is now raised up about 3-4 inches from the machine, completely curled.

I bought a washer/dryer pair in February, but I sure wish I had read these reviews first. The dryer works fine, but the dryer just doesn't clean. All the controls are electronic, no control and water isn't sufficient.

Pass this washer right up! It doesn't clean worth a flip! I've seen better agitation from a thirty year old washer. We got scammed and ripped off buying this washer! We bought a #Samsung Aqua Jet Steam VRT - DO NOT BUY SAMSUNG WASHERS!!!!

The machine is off balance and my repair guy tells me don't bother fixing it. The bolts in the back break and it's not worth fixing. It's 3 years old. I can't fill the machine more than 1/4 full and my clothes are soaking wet. This was an expensive machine. Called Samsung since I searched for a recall and on the internet many people are complaining about the same problem. They don't care. Well don't buy one!!!

I've had my washer for 10 months and use it regularly (a few times a week), and it seemed that overnight the protective plastic covering the control panel started peeling from the right corner. It took me 3 days and numerous phone calls and emails just to get a ticket so that I could get a service appointment so that someone could come take a look at the washer. I kept getting the runaround and finally I was told to send pictures of the washer by email, so I did. A few days went by and still no word from Samsung, so I had to call again. This time the customer service rep was a bit more helpful, however I did have to text the pictures and finally a ticket was created. I had to wait 3 more days before being contacted by the 3rd party company that handles Samsung's service calls to get a service appointment.

There seems be crack formed on two places on addwash on my washer WF50k7500av. When I first called to warranty department I was told my warranty has expired in March. However my warranty didn't expire in March, I purchased it in November 2017. They are claiming it's physical damage, no way it's possible for it to get physically damaged as it's inside the washer.

This machine does not clean the clothes totally. It does not save energy and time. The water level is terrible that it does not rinse the clothes properly. Before I load the dirty clothes, I have to soak it with water to give weight to it so the sensor can put extra water when washing. I have to select the heavy duty, extra rinse, and extra spin, which cost you more energy and water. Once the cycle is finished, I have to keep the clothes in the washer and select quick wash to thoroughly rinse the clothes. How amazing this product is? Poorly designed! Cost you more time and money. Do not buy this product! You will be 100% disappointed and frustrated.

We have had problems with our top load washing machine and have filed complaints with Samsung and no help. We spent a lot of money for what we thought was a top of the line and it’s been a huge disappointment. There is dirt and weird pieces of white stuff that gets on dark clothes. You have to wipe down all the dark clothes after you take them out of the washing machine. They need to replace this unit!

The bleach dispenser on my top load washer is corroding from normal use. Samsung denies that there is a problem despite numerous complaints to the contrary. The washer does not appear to wash very well unless the heavy duty cycle is selected and may be due to the lack of agitator. In my opinion this appliance is designed poorly and lacks quality.

I bought a Samsung clothes washer [model # WF45N5300AV] for $700 in July 2018. We weren’t happy with the performance because this machine rarely gets our clothes clean. It does not seem to use enough water to really clean the clothes and they always smelled but I didn’t feel like exchanging so we continued to use it. A week ago, it started leaking and on close inspection, I found that the rubber tub seal was torn.

We bought a Samsung frontloading washer 8 weeks ago. Loads (on any cycle, even SPIN) took 3+ hours and they were still wet. Loads washed on COLD were actually washed with hot water. My hydro bill was $60 more per month. A repairman has visited 3X and been unable to diagnose the problem. This machine is a loser and I have lost $ (on hydro bills and shrunken clothes) and time (on waiting around for the cycle to finish and the repairman to arrive).

Our washer had a water leak and still is under warranty, so they would not let a repair company come out and fix it. Instead they said they would send a new washer. Well it is a month later and we still do not have our new washing machine. We have been calling just about every day on it and even emailed them. My return email said, "We understand you are upset but it will be another 10 days." Well we are spending at least $25.00 a week at a laundromat. When the machine is working I have no problems with it.

I purchased a front loading Samsung Washer and Dryer in 2009. I had problems from day one, it starting shaking violently no matter what we washed. In 2018 we were washing a load of towels, I smelled something immediately but my husband did not so we let the load go thru and closed the laundry door. When we opened the washer door to put the towels in the dryer and very strong vapor and smoke came out of the washer!! I immediately called a repairman and he came out and said, "That is very strange, let me run a cycle." After it was over he took off the lid and opened the door and there again was the smoke and vapors. He pulled the plug and said, "Do NOT use this machine. It will burn your house down!" Said that the rear tub and basket was broken and it was not repairable and I needed a new machine.

My washer was only 4 years old and I am the only person's clothes that were washed. One day the tub was making a grinding noise that was very loud. I contacted Samsung and of course there was no warranty. I contacted a service company and they wanted $200 to diagnose so I set out to diagnose and inspect myself as the noise was clearly something major.

My husband and I purchased a top load Samsung washer and it was delivered Oct. 6 2018. We tried it as soon as it was hooked up, the delivery drivers had already taken off, We tried to start it and it sounded like it was going to start but nothing. We tried at least 4 more times and finally got a code, C6. My husband decided to try and call the 1-800 number but the guy tried to blame my husband and actually said "do you know how to use a washer?" My husband decided that was enough and waited until Sunday where he tried to talk to someone online and everything was going fine but once he mentioned the code, the guy disappeared.

I purchased a Samsung washer and dryer pair about 6 years ago. For the first couple of years things seemed to be going well, the washer and dryer performed as they are expected to perform, wash, spin, dry. At the two year mark all of a sudden the washer wouldn't drain, still covered under warranty, I had a technician in. The problem stemmed from a single wire that had melted thereby disconnecting the drain signal.

Washer takes hours to do one load, if it even finishes. Searching for an answer, this seems to be a wide-spread problem with Samsung’s machines. Don't get me started on their refrigerators either. Save your time and money, do not purchase Samsung appliances, they should stick to phones and tablets.

This is the third time it not draining out the water and keeps spinning and the warranty is up. Nothing but problems from day one. Even the recall was messed up since day one. I have had Sears out and they fixed it and couple months later same part goes out again. I just want to get rid of them and get something that will work or Samsung needs to give me back my money or pay for the wash house every week which cost me 20 to 30 dollars.

I purchased my Samsung top load in 2014 and from day one nothing but problems. Would stop spinning and code dc would appear constantly. After Samsung had recall they only offered me 250 dollars for replacement when I paid over 500 and was only year old at the time. Once they placed their support system on it the machine was never right again. Would not spin out even a single rag. The bleach area rusted and the underneath part of the lid the front springs rusted and would not hold down lid anymore. After 4 years of dealing with this junk I gave up and scraped it. Do not buy Samsung. Worst customer care I've ever seen and washer is pure junk.

For a number of years we owned a Samsung dryer and absolutely loved it, so we eventually decided to purchase a matching washing machine. Worse mistake and waste of time and money we have made in a long time. We purchased the larger capacity washer because we thought that it would be capable of washing our lighter bedding and such, like sheets, light blankets, maybe a sleeping bag. We knew when we washed the first load of towels that this was going to be far from the case. The washer wasn't even filled halfway with towels and would get the spin cycle and stop working.

Don't ever buy Samsung washing machine. Ever since we bought, we have had countless problems and service calls. Buy anything else but Samsung appliances!! It started with washer flooding my laundry room and kitchen floors because of a cheap clamp. Then it would not spin the clothes which took several service calls to finally fix. The most recent problem is rust and debris in the washer tub after every wash. So, we are basically washing our clothes in dirty water. The worst, most poorly designed washer ever.

This is my second Samsung front-load washing machine. I was very satisfied with the first one so bought Samsung again. The washer consistently fails to perform with about only one out of ten loads running from start to finish without an issue during the spin/rinse cycle. Sadly the problem didn't surface until after the Warranty was expired. I would not recommend the purchase of a Samsung front-load washer unless Samsung can fix the issue so that they function as well as my first Samsung.

Don’t ever buy Samsung. Had washer 13 months. Called Samsung they said too bad answer is, "Too bad 12 months is up." A 1000 dollar washing machine should last more than 13 months. They were extremely rude and when I said I was going to spread the word they laughed and said, "Thank you anyway." Just warning everyone don’t Buy anything Samsung.

I have purchased Samsung Washing Machine two years back and they offered 10 year warranty at that time. Now my machine have some issues and raised the complaint last month 24th but until now nobody came to my house in order to solve this issues. The only issue with Samsung is the worst customer services.

Don’t get clothes clean. Had machine 3yrs. Been repaired twice costing more than it was worth. We paid 800 on sale. Will never buy Samsung again. The repairman said he gets more calls on this than any other machine.

Two things about this washer have been problematic. Firstly, the washer easily is out of balance even compared to an older GE top-loading HE (no agitator) washer I've previously owned. The washer tries to correct, however, invariable ends up with an error and no choice but to restart the entire cycle. This doesn't just happen with heavy loads, but anything with long fabric (dresses, towels, jeans) which can become tangled or spread across a long area. It takes several attempt of careful reorganizing to make it complete a cycle.

What a disaster... We expected so much, but less than a year and we had to replace the stabilizers as the machine vibrated and sounded like it could explode. A second stabilizer replacement was required and after discovering stains on our clothes found rust forming in the chassis and on top of the machine. This machine has been recalled... What is Samsung offering? Would you believe $22 for a settlement and we can buy a new machine. Samsung offers a $100 incentive to buy another Samsung! Never again! Oh, and we have replaced the heating element twice in the matching dryer.

This is our 3rd Samsung washing machine in 5 yrs. Model WA52M7750AV. We bought this from a rebate we received from the recalled model. This week, the lid (hinge area) broke into pieces and snapped the pieces of plastic everywhere. We removed the broken lid and found out the metal hinges are so hard and are staying upright now. We are lucky the whole lid wasn't ejected up. Samsung needs to ensure their product is safe and should exercise their due diligence to prevent product defects. Third machine in 5 years is a lesson not to buy Samsung washer ever again.

4e error code. No hot water keeps coming on. No water issues on my end. Took screens out of hose. Setting set to cold water still comes on. 2nd time in 3 years to fix this issue. Would not buy Samsung again.

FIRST THE WASHER: It takes forever & when removing the load, water drips off the fabrics. The load tends to "Ball Up' which makes more work because you have to separate the wet clothes in order to get them un-wet. I have to manually reset machine to spin and restart it and wait another hour or so and HOPE that they are no soaking wet. SECOND THE DRYER: This also takes an unbelievable amount of time to complete, only problem is the load comes out damp and must be redone. Our old machines (Maytags) are still in our storage shed and my wife has elected to trash the new Samsungs and use the older Maytags since they do work better and take less time.

I bought a Samsung washer/dryer set. Slightly after warranty expired, the dryer started squealing badly. Samsung Canada will not help despite this problem being talked about all over the internet. Samsung US will sometimes cover a past warranty repair on their defective, cheap, plastic parts. The washer also rarely makes it through a cycle without giving an error message. Stay away from Samsung appliances. Too bad because I really like their phones. That's why I bought the washer/dryer. Never again. I want to sell them but would feel guilty passing on these lemons to another innocent person. Washer: WF42H5000AW/A2 Dryer: DV42H5000EW/AC.

After an over 3 yr professional wait for Samsung to do the right thing and replace and settle on this junk set of washer and dryer, I am voicing my situation. Their own technicians have looked at my equipment, and apparently been brainwashed by the company, to admit there is "nothing wrong". My washer especially, will not properly fill with water to clean our clothes. I have to manually carry 5-6 jugs of water every time I try to wash. For an almost 70 yr old cancer survivor, brain tumor survivor and now diabetic, that is hard work for me and wears me out. I should NOT have to carry gallons of water to get my clothes clean. This is not the 1800's! They refuse to replace the equipment, and their settlement offer is so low it would not come close to replacing.

Purchased a Samsung washer & dryer five years ago. To say the washer has been a lemon from Day One is an understatement. Within the first year, all four struts had to be replaced. Year two left us with a flooded laundry and boiler room due to the admittedly "poor design" of the pump attached to the tub. Every time the machine shook, the pump became loose and leaked. Samsung sent out a certified repairman who moved it the frame. Then we had a plate mailed to us with danger warnings all over it (because unbeknownst to us, serious injuries, including a broken jaw, were occurring when customers used the machine) with instructions to affix it to the control panel.

Purchased original machine 12/10/14. Machine was recalled due to lids "violently" breaking away from the machine. Purchased replacement 12/28/16. In less than a year, 12/17, top part of lid broke away from bottom part of lid. Took 2 weeks before Dish in Home Service repaired it: 1/3/18. August 2018 lid again broke away (same damage as before). Was told by Dish that it would be $100 to assess the damage, even though I explained exactly what happened. I gave them the service number of the previous repair so they could look at the damage. The assessment fee did not include parts and labor for repair.

Horrible Customer Service --- Purchased the Samsung Flex washing machine that got installed on January 2018, within 8 months the washer stopped working in the midst of a wash cycle. The system does not power ON, the door can't be opened (the clothes are still inside). Ten days after the service call, a tech comes in without any parts, and tells that the control board has to be replaced, and they will get that replaced after 3 weeks. Meanwhile multiple calls to Samsung Customer Service who absolutely do not have any interest in helping you, just repeats what is in their training material. Absolutely horrible and incapable customer service. Getting to experience how people lived before the invention of washer is pretty fun as well!!!

Our washer failed in less than 7 years due to rusted bearings and corrosion. Seems this has happened to many other consumers and would like to compare notes if anyone is interested, to see what repairs are feasible or make sense. I'm at **. Thanks a lot!

The regret of this purchase is so painful. My clothes do not come clean out of this giant washer. I have resorted to filling the drum to only 25% of capacity. Anything over that and the items on the top don't get thoroughly wet! Therefore we have to use "deep wash" for every wash and that is an abundance of water and makes it the most inefficient water use. The washing bin is so deep I can't reach the bottom and have to use a litter pick up stick to get the clothes at the bottom. I am 5' 5" tall. To date my most regretful purchase ever.

I bought a set of Samsung front loading washing (Model WF210) and matching dryer in 2012 and have been very dissatisfied with the performance of the washer in particular. Within a couple of months of regular usage (4 loads a week) there was a foul odor coming from the inside of the washer. The maintenance manual said cleaning of the interior compartments was necessary to avoid mold, mildew and unpleasant odors. This was done on a regular basis but it has never resolved the bad smells, even leaving the door open full time.

Bought a new washer and dryer. After the first week the wash overfilled and flooded the house. Samsung sent service guy out. Still no good. So they sent another service guy out. Still no good. Weeks of phone conversations with Samsung and now they say two weeks for refund. Home Depot says we have to deal with Samsung. So now without washer for two week and now two more weeks. This is a top loader.

I purchased my Samsung washer WA422PRHDWR/AA in 2014 and day one we have noticed that the clothes have had bleach stains on them. I've tried to cycle the washer without any clothes in it in hopes of getting rid of the bleach residue but to no avail. I've even tried to change the order of the way the clothes were washed and still we had bleach stains. We use the washer daily because there are 7 people in the household. We can't count the number of clothes the washer has destroyed. The last 3 years my washer has not been in use due to the fact that the place that we moved into had a washer. Least to say that my washer sat for 3 years so I lost out on my warranty. If there are any suggestion out here please help.

DO NOT BUY THIS BRAND! Unless you live next to a laundry mat... When we moved into a new home 2015 we got new washer and dryer combo (VRT) from Samsung. The dryer took a dive in the first year and was unfixable and has been replaced by another brand via home warranty, (good idea), and the washer has been broken 3x now. Fixed by a sub from the home warranty people 3x. Every time the water is flooded all over my laundry room. BUT in the 70's and 80's we had the same machine forever and never had any breakage. DO NOT BUY THIS BRAND! Unless you live next to a laundry mat...

Washer designed to corrode with 3 years of purchase. Bought the Samsung front load washer 3 years ago. Warranty only lasts one year. They have been manufacturing this defect since 2006 despite mass claims for warranty. Customer service TERRIBLE.

We have the top load washer that is a p.o.s. It cost more to run it than it cost to buy it. It takes hours to wash a load of clothes and uses more electricity and water than any washer I have ever had. JUNK. It has a recall and they came to fix it today. Yay. IT'S NOT FIX. IT MORE BROKE THAN IT WAS BEFORE. They really should pay our utilities! This is not the end of this. We want a full refund. Maybe court time. They are OK for cell phones and TVs not appliances!

Our top-loading washing machine smells like sewage. We've cleaned it with the commercial washer cleaner, leave the lid up, don't overload it, etc. All the things that the Samsung customer service person told us to do. It smells like **. And, I'm not sure it cleans clothes very well. When I take the laundry out after it has been through the wash cycle, they are in the same place that I put them. I'm pretty sure they should be mixed up. We typically like Samsung products, but never again. Can't get a definitive answer from the customer service department, and it's not like we can return it after 18 months. Ugh!!!

When washing towels, sheets, or other bedding the washing machine frequently starts over. It will not spin out. It will keep refilling over and over even when you select just the spin out function. Customer service is a waste of time. It has been repaired by Samsung twice. You will waste a lot of time talking to customer service and waiting for repair guys for no results. This is definitely not high efficiency. It wastes water and energy starting over and over. Just don't buy it unless you enjoy wringing towels and sheets out by hand.

Washer stopped working. Got a code of 188J, or 1BBJ. Contact Samsung, and they start the repair process. Never heard of that code before. They can't find anyone to come to our area. So they decide to replace the washer. Contact them 16 times in 13 days. They have promised many things, and not met one of their promises. We were supposed to have our new washer today or tomorrow, but found out Samsung made another mistake, and will now be another 4-6 days. Will have been without our washer for 13 days. We live 12-14 miles away from a laundromat. We watch and care for our grandkids, and need things washed.

Please save your hard earned money and do not buy ANY Samsung appliances. My top loader washing machine has failed to drain and when I called Samsung for a service call I was told it would cost $200 just for someone to look at it. My washer is 14 months old and out of warranty 4 months ago. I will never by ANYTHING Samsung again and wish I did my research.

We bought a Samsung HRT Top Loading Washer and we really regret that purchase. Stains are still on clothes after we wash them in this washer. Also, it takes so long to complete the normal, heavy duty, and bedding cycles, I'm sure that we are paying more for electricity as a result. Sometimes after washing clothes in this washer, it seems as if a few of my clothes haven't even been touched by the water and I can't easily determine if they've been washed. I really dislike this non-agitator washer system. It seems that the clothes don't get agitated enough to ensure proper cleaning. Lastly, there are too many extra buttons with different functions. I don't use these extra buttons and don't have time to figure out how to use them or why they are there. My washer is only one year old and we plan to purchase another brand with an agitator very soon!!!

Bought the WA456 Model (top load washer) in 2013 and for the last year it constantly shuts down due to unstable load. Doesn't matter if I have blankets or just some shirts. I have confirmed that with a level that it's balanced. Never will buy another SAMSUNG washer or dryer.

I have been reading reviews on this site and am convinced that a lemon in the midst is uncommon, but my problem has nothing to do with mechanical problems. The machine works fine. My problem may not be a problem, but it has to be corrected at some point. The washer rotates the clothes. It doesn't agitate the clothes. They wash by spinning the clothes, and that is all it does. How does a machine clean clothes by spinning? I should have gave more thought to this before buying a front loader. The problem I am most concerned with is stinking clothes. I have used good smelling detergent, a fabric softener and they still come out with a smell. I wash on a heavy duty cycle and they still smell like they were dragged out of a landfill. My wife washes/pre before putting them in the washer and they come out better, not great, but better.

Spend your money elsewhere. We spent 15,000 replacing all of our appliances, and in a year and a half the fridge (twice) the dishwasher, and today the dryer have all crapped out. All of our clothes smell like burning plastic due to a bad drum. Even the engineer that the tech called told me how long these are meant to last and how it should be covered. Grand total for the dryer repair is over $600 and all Samsung will say is it's out of warranty. I explained our nothing short of hellish experience and they couldn't care less that their product is atrocious, or that we spent as much as we did thinking this was a good product. BEWARE.

Buyer Beware!!! We purchased three major Samsung appliances in July of 2017, a washer, dryer and refrigerator. A week before the warranty was to go out on the washer it stopped in the middle of the wash cycle. After numerous attempts to get this resolved and many hours on the phone being put on hold just to get disconnected needless to say we are still waiting 4, yes 4 weeks later to get a repair or a replacement. They always say someone will call you back which will never happen so please don't take them at their word because the call will never happen.

Purchased this machine (Samsung Washing Machine: WA5451AN/XAA) in July 2011 & just this week our bleach dispenser finally caved in. We barely use the bleach dispenser as it is, maybe 2xs a month if that. This machine was already on the recall list & all Samsung did was send us a sticker. REALLY??? So now a recall and a eaten thru bleach dispenser.

Very poor quality washing machine. We had originally purchased top loading washer, which was recalled due to the top unhinging. Reluctantly, we took the incentive money offered by Samsung to purchase another Samsung washer (front loader) and couldn't be more disappointed. It is loud and we have already had to have service on it because the piece that holds the drum has corroded. Also, the lettering around the dial has disintegrated and we can no longer see the cycles we are using, making it difficult to use effectively. All calls made to Samsung and our 7 year extended warranty through Home Depot have been frustrating at best. Do NOT purchase Samsung washers/dryers if you are looking for a quality made product. Samsung is not a company that cares about the customer and their satisfaction.

My Samsung front loader washing machine apparently has issues with the spider arm. When it spins it sound like a freight train is coming through our house. After reading reviews I guess I am lucky to be in my 7th year with minimal use. My sister had the same machine and it broke 2 years ago and my daughter's just recently went out. All of these Samsung washer were newer than ours so I was holding my breath. My boyfriend installed new shocks which did not help and now we are out $100. The gentleman at the parts place said he would never buy another Samsung product and neither will we. Shame on you Samsung for ripping off the consumer. STAY AWAY FROM SAMSUNG APPLIANCES.

My front loading Samsung washing machine is 6 1/2 years old and according to other folks responding online to the same problem we are having... the spider arm assembly which holds the drum in place has slowly corroded since it is made of a material that is not consistent with the stainless steel interior of the washing machine and breaks down eventually. It sounded like a freight train coming through or off-balance but that is not correct, the actual drum is out of alignment and off the arm assembly. It actually causes little pieces to break off to form small pieces of hard, rock-like pebbles into the drain.

I will never buy a Samsung washing machine or one that has that electronic panel. This one (AquaJet VRT) was not even a year old in the house we bought. I can't even do a quick cycle because it gets stuck on it, can't determine the weight inside. I have spent three hours just to restart the cycle and end up putting it on a normal cycle. It has the same issue with Rinse and Spin or just Spin. The water trickles out. For a large capacity washer, it does not seem to handle a large load. Not a reliable washer. And it had a dangerous recall as well.

Problems from day 1. High efficiency doesn't deliver enough water to cover clothes but learned how to fool it into putting more in. When going into spin off balance - it THEN ADDS MORE WATER again- had it do it several times before I caught it!!! NOW, a couple of years down the road, it can't spin more than a few items at a time or it considers the load off balance. I don't want to pay $$ to continue with this awful machine! In previous home, my Maytag lasted over 30 yrs.

I purchased a Samsung washer six months ago. The washer is very loud. I called Samsung of the problem on 7/12/2018. I have to pay an unknown fee for someone to come and check a washer that is still under the manufacturer warranty. I paid eight hundred dollars for the machine and you would think that they would honor their product. The machine sucks.

I purchase a Samsung Washer WF405atpasu/AA 5 years ago. It was not too bad, til yesterday when it stopped working. I called Goemans in London and they advised me to call customer service from Samsung (18007267864). Customer service from Samsung gave me the appliance service company contact number to make an appointment with the technician. N.Z Systems tech came today and to my surprise what he found was that the washer was missing the screws that keep the interface panel attached to the console. They were never installed!

We purchased this top loading machine with no agitator (model WA40J3000AX/A2). Soon after we had it installed it had a recall. We had it fixed but continued to have problems with going off balance. Before it was two years old it wouldn't spin. We called to get a refund from Samsung. They agreed to give us a refund with the receipt. In the meantime we bought a new machine and the Samsung was taken away. Because we didn't have the machine, we were unable to get a refund.

Bought a Samsung washer and after 9 months it stopped at the spin cycle and filled to extra large load no matter which load size I selected. After 3 days on the phone with Samsung rep and submitting the receipt for purchase from BrandsMart I was told that it was the wrong receipt. I had the delivery receipt and they wanted the cashier's receipt. I ordered the washer online and paid with credit card and did not have a cashier's receipt but I submitted the credit card proof of purchase from that date from BrandsMart. That was not good enough for them. Was told to call BrandsMart and have BrandsMart call Samsung.

We bought a new set of Samsung washer and dryer and they are not worth the money. My old plain washer and dryer were better than these. The washer does not clean the clothes very well and my clothes are still damp at the end of the dryer cycle.

We followed all the recall instructions for our Samsung top loading washing machine. We did the label, we got the recall repair. About one month after the recall repair, our washing machine exploded and damaged our home. We are now on day 5 waiting for any kind of resolution to this horrible issue from Samsung. We have been given the runaround via both phone and e-mail. I am disgusted with Samsung for not even responding promptly in this serious of a case. I also want people to know these washers are still exploding even AFTER repair. Get the rebate instead because you will be sorry. Never buy a Samsung product because their customer service is appalling if you have issues.

Recently purchased washer with the matching dryer 7750. Returned them. Worse washer and dryer I ever owned. Way overpriced for the quality. The washer tangles clothes to the point of twisting dress shirt sleeves into wrinkle hell. Very hard on the clothes in all cycles. Noisy. Sounds like the water is hitting the floor when it fills. Pumping is also loud. Unbalances easily even with proper install. The location of the soap dispenser is just downright irritating. The dryer needed constant babysitting to make sure clothes would dry. Clothes come out of the washer much wetter than with a front loader. Eco setting on the dryer makes for multi hour drying times. Dryer wadded up clothes and sheets into a ball and cycles need to be stopped and items released. If you’re shorter than 5’7” you may not be able to reach the bottom of the tub to pull clothes out.

May 28, 2018 I contacted Samsung because my washer is rusted on the top under the lid. My machine still in warranty. They gave me a ticket # and a repair service to call. The service set up an appt for 2 days later. Two days later the repairman called and told me he (his name was Walter) did not have time for me. I called Samsung back and they said he was mistaken. Jennifer said the part had not come in yet and would be there in two days. Two days later the a different man came, but guess what? No part, they had not been there yet, no joke Sherlock! He ordered the parts and would return in two days. Two days later the part has not arrived. It would be two more days. He came. Said he had the wrong part and it would take a couple of days.

Like most other people, both my Samsung washer and dryer are breaking down after like a year and a half of use. The washer leaves gross black mold and mildew on the clothes after “cleaning” them, and also cannot sense temperature, so we get lukewarm water at best on the hot setting. The dryer will start with a high pitched squeal, and after about 30 seconds of running will stop squealing and shake violently. These products are NOT BUILT TO LAST and will BREAK DOWN VERY QUICKLY. DO NOT BUY or you will WASTE MONEY buying these since you’ll need a new one in two years. The warranty is only like a year except for on like one part, so I’m down $1700 when my $500 Whirlpool set lasted 12 years.

I bought this Washer (WA50F9A7DSWA2) in Nov 2013 and while the inside stainless steel drum is fine, the top (see image attached) is totally rusted. I contacted the Customer Service and was told the Warranty has expired. I asked to talk to a supervisor but no one ever called back. A letter to CEO was never answered. How can they sell such shoddy product and hide behind Warranty? BTW the Washer front says in big bold letter a ten year Warranty but small letters say Direct Drive whatever that means. Highly deceptive.

These appliances (washer and dryer) last less than 5 months. Model: DV45K6500EV and WF45K6500AV. Samsung has the worst grade customer service department you can imagine - very incompetent staff and management. Don't purchase these appliances - there are several other much better quality alternatives. The dryer stopped working under manufacturer's warranty and they wouldn't repair, deem it unrepairable or replace them. I have been getting the runaround for a month and half without ANY resolution no matter how much I escalate the issue and I'm out $1200.

Washing machine did not last 18 months. Would cost 489.00 to fix. Cost of new machine with 3 year warranty, 528.00. Samsung offers to pay for part but only if you use their repairmen, price goes up and takes weeks to get them. An honest repair man actually told me the machine is junk and was going to keep breaking down, he could tell by the wear on it. He made no money when telling me to buy a new one, he came on a free estimate. Please don't buy Samsung.

I bought a Samsung front load washer a year and 2 months ago and it broke! Just after 1 year warranty is over! I don’t have money to fix it. I paid about $700 for it and when I can afford to fix it it may cost??? $180-$200+. There is no water or soap going into the machine - it runs but liquid won’t go in! What a crumby machine. What is Samsung making such poor machines for? I’ll never buy another Samsung appliance. I bought the washer and dryer stacking set. I’ll never buy another.

Do NOT buy this machine (Samsung VRT top load washing machine)! It does not clean your clothes. The water does not even cover the clothes in the wash cycle & you cannot reset the water level at all. I have tried pre-soaking and extra rinse cycles but nothing works and I am left with weird oil like stains on the clothes, or white powder everywhere because the machine does not seem to dissolve the detergent. And yes, I've tried both liquid and powder HRT detergents. I honestly HATE this machine and will be selling it and buy another. I hope this review is helpful to potential buyers of this product. It's really awful and a waste of your money.

Purchased Samsung washer model WF42H5200AF in 2016 for ~$700. After light usage for little over a year, it stopped working properly. It would get stuck on rinse or spin cycle and can run for hours until you shut it down. Obviously because Samsung warranty is only 1 year, they offered us a third party technician. Staying away from Samsung products from now on.

We bought NEW Samsung Washer & Dryer Dec. 3, 2015. Dryer wasn't even a year old and had problems. Started making this loud noise like nuts and bolts were loose. Since still under warranty called place purchased (Conn's). Repair person was contacted to come and fix. Took him 15 days to come which means we were without a dryer. After a few weeks same thing happened, (repaired again) and again. Now 2018. This is the worst product I have ever purchased. Washer and dryer previously owned lasted 14 years no problems (Whirlpool). Should have purchased Whirlpool again. Now no warranty and no dryer. 2 yrs later. Senior citizen cannot afford another dryer. Worst product ever. Would not recommend to buy anything Samsung ever...

We were affected by the recall so right away we received a sticker which did not match our $800 washing machine. Next we started smelling mildew when we ran the cleaning sanitizing cycle. Then we began seeing brown specks were all over our clothes. The next issue was our dryer started making a loud grinding squeaking noise. We then began experiencing a loud helicopter sound from our washer to find out we had a bolt broken in 3 pieces. This is the WORST purchase I have ever made in 52 years of life. We are now without a washer for a week until they can repair it. Shame on SAMSUNG for selling us these pieces of crap appliances. I will NEVER PURCHASE ANYTHING FROM SAMSUNG AGAIN.

Samsung machines are great at form and function. The price is reasonable for what you get. They work flawlessly but they do not always know when items are dry like they claim.

This washer has been nothing but trouble from the first year. We bought the set washer and dryer. The washing machine always smelled like mildew. I was two loads a week and only have my husband and myself here. The was one day started making a horrible banging noise it got louder and louder so we turned off the machine. My husband removed it, took it to the garage and when he took it apart discovered the whole area from the tub to the motor completely crumbled apart. It was all in jagged pieces. Thank God we turned it off before some of these metal pieces flew through the wall of the washer.

I purchased a Samsung Washer for $550 from Home Depot. The machine broke after 1 month. The manufacturer warranty is for one year. Samsung sent multiple repairmen over multiple visits. The back and forth repair process took about 3 months. We were without a working washer for 3 months! Finally, Samsung agreed to reimburse the cost of the machine. When the new machine was delivered the broken machine was removed.

Bought a washer and dryer from Samsung. I can firmly say that it’s all bells and whistle but a piece of **. Washer was recalled and was thrown out and took them six months to refund the money and then the dryer stops working after the warranty. Customer service said that it’s our responsibility to contact recommended service stations and book and appointment and all that. In home service starts from few hundred dollars then Parts and labor on top. Not even going to bother with it. New Maytag dryer on the way. Cheap product. Would never buy anything from them.

I bought the Samsung top loading washer in 2012, got the extended warranty, and thought I was set. I started having problems before the warranty ran out, clothes stunk and it wasn't spinning out right, and then the flood! All of the water had drained out of the bottom of the washer all over my floor, recall, bracket broke holding the pump, so fixed that, and extended the warranty for 1 year, sent new stickers to put on the front due to the explosion potential which I thought was pretty lame. anyhow fast forward, 1 year and 2 mos later, won't spin out, knocks like crazy, d3 error and keeps starting over. Washer is out of warranty by 2 months! So I called my repairman for advice on what to buy because they work on them. He said buy only Whirlpool or Maytag basic set, no bells or whistles, so I have a Whirlpool to be delivered on Sunday, and I'm paying $20 to have the Samsung hauled off.

My 5-year Samsung washer, Model # WF501ANWXAA has already required a service call. Making an extreme high-pitched noise on the spin cycle... like ready to take off. Repair man says the motor bearing is going out.

I've had a Kenmore washer and dryer for 14 years with no problems. Washer's pump was going bad so I decided to purchase a new set. I decided to go with Samsung to try a new brand. The WORST mistake of my life. Just after 2.5 years, the dryer was shrieking loudly and then the belt snapped. The washer will spin a small load violently, where literally, the machine jumps off the floor. Samsung should stick to televisions and other electronics. NEVER again will I buy any Samsung appliance!!

The worst Samsung washing machine I have ever owned. The washer does not drain completely and it has caused mold/mildew to build up. Every time I run a cleaning cycle I get brown mold/mildew flakes in the water. I have contacted customer service and they have been no help.

Have had Samsung washer barely 3 months and had service repairman had to be called because machine was pouring water into the pedestal and floor!!! Repairman said these machines were not built for washing clothes that have human or dog hair on them!!! WTF? My husband and I do not have dog hair on our clothes. I have old twin size thermal blanket I put down for dog and wash it every couple of weeks. Shake it out before putting in this large capacity washer, clean filter each time.

I paid over 2,000 dollars for my washer and dryer. I’ve owned them exactly one year and three weeks. The washer will no longer spin, continuously kicks off on its own. The dryer doesn’t hardly dry anything and it kicks off even when the clothes are completely soaked. These things are junk and I will own ANYTHING other than a Samsung washer and dryer now. It’s ridiculous to pay that much money for something that doesn’t work! I owned a Maytag for ten years and I only paid 200 dollars for that set and it was used when I purchased!

In November 2016 we purchased a Samsung washer and dryer set. Exactly one year and one month later... the washer stopped spinning. It was hard to find anyone who would touch this thing. Every time I was asked the brand, the person would sigh or cringe. Once I finally got a repairman, he ordered a board, which took weeks to even come in. In the meantime, I developed tennis elbow from ringing out soaking wet clothes to place in the dryer. Once the board came in... it still didn't work. The repair company had to eat the cost. Later, they room the machine to the shop and have me a loaner while they ran tests. They had to order another part which took one month. That fixed the issue but one month later, it has stopped spinning. I will never purchase another Samsung appliance. I have had used Kenmore washers that lasted longer than this fancy piece of useless metal. I will be sending this to scrap and buying me a Kenmore.

Bought washer in February 2014. Warranty ran out February 2015. Started March 2015 overflowing. Walked in laundry room water everywhere. Had it fixed and two months later it stopped spinning. Had that fixed and in four months drum was off. Have constantly had it fixed and Samsung said they would give me a refund. Customer service asked me to send in my receipts. Sent them in 10 times. They claim they can't read them. Have talked to numerous people in customer service. I feel I'm getting the runaround. Samsung appliances are crap and customer service is worst. I will never buy another Samsung appliance, phone or anything.

We purchased a Samsung washer and dryer less than six months ago. I have had the control panel replaced on my dryer, and twice now I have had a sensor (same one) replaced on the washer. The second time I got the code was less than one hour after the service technician left. They are junk! Customer service is seriously lacking. They don't care about you as a consumer. They told me that there has to be four service calls on the same unit and the service technician has to deem the unit unrepeatable in order to escalate it for a refund. Poor quality appliances. They do NOT stand by their products!! Inferior quality products and no customer support. You are basically stuck with their junk.

4 years ago we bought a Samsung washer & dryer. We had them 3 years with a 3 year extended warranty. I called two weeks past the warranty because the dryer sounded funny. I talk to someone that was suppose to call me back. Then some personal things happened and I forgot about it. Now it's months later no return call. There was a recall on the washer. They came and changed the top. Well the washer is 4 years old and the top where you add bleach is all rusted. I'm not happy about how it doesn't clean clothes very well. I paid a lot of money for these and expected them to last longer. The dryer only lasted 3 years and it wasn't even used from April to Nov. every year we had it. I hung my clothes out. I would like the dryer fixed and something done about the washer. Please let me know what I have to do to make this happen.

Worst decision we ever made was buying a Samsung washer/dryer. Takes 2 hours to dry a pair of Levis, washer top may blow off during spin cycle, super loud and noisy and NO RETURN calls from Samsung regarding problems. Can't even get them to come out to repair top that blows off. Do yourself a favor and Don't buy Samsung washer/dryers... Just junk and unsafe.

We purchased a Samsung HE washer/dryer duo. It is one of the worst decisions we have ever made. Clothes don't wash nor do they dry properly. We had a service recall because, apparently, the machine could explode on a particular setting... exploding washing machine??? This never occurred to Samsung that it might be a problem, during product testing? Although having used this machine for the past couple of years, I am convinced there was no testing. DO NOT BUY SAMSUNG APPLIANCES. They should stick to phones and DVD players.

Bought a Cadillac Red Front loader in 2010. Just my husband & I so washing machine has never washed huge loads. Totally took a crap. Bearing went out of it and washer won't drain. A washing machine should last longer than 7 1/2 years. That's frickin ridiculous!!! We took extremely awesome care of our washer and this is what we get. Samsung should stand behind their product and send me a voucher for a new washer. I am heartbroken and sick over my broken washing machine.

Our top loading washing machine was on recall. They came twice to handle the recall. Within a short time the machine started making funny loud noises. Called Samsung. They said that the machine was not repairable and offered us a refund on the machine. Almost 4 months later we still do not have the refund and they have reduced the amount of the refund 3 times. So now we will be getting less than half of what we paid for the washing machine in the first place. THEY DO NOT GIVE CUSTOMER SERVICE and they are a consumer ripoff as well.

I have the WA52J8700AP/AA model (purchased January 2017). Now undergoing the second major repair in 60 days. Note, this model is no longer offered. Samsung performed the first major repair in January 2018 under warranty. Now, under this repair, Samsung has ignored any responsibility. Fortunately, I have the Geek Squad plan from Best Buy to cover. All the parts in this poorly designed washer are PLASTIC. First the plastic clutch broke. Now the plastic powertrain coupler shattered. This is a 5.4 cubic foot tub using plastic gears! The first service technician said not to load the tub past half way. What good is selling this size of a tub if it cannot handle the load? It cannot since it is made of PLASTIC. Samsung responses are slow and worthless. They will not stand behind their products. DO NOT BUY SAMSUNG.

The repair process is ridiculous. They told me that I would receive a call this morning when the technician would be at my home this morning. At 11:00 am no call. The last time it took them three weeks for service. This machine is 4 months old. I will never own another Samsung appliance.

Save yourself a big headache. It’s a beautiful piece of trash and their customer service is even worse. Bought mine about 5 year ago. It’s been a recall that didn’t resolve anything. I had to purchase two parts already that just fell apart and last time I call to purchase one of those one more time they promised to send it for free. Yeah right. It’s been 3 months. I’m still waiting and half washing my clothes. I wouldn’t recommend you any of their appliances. I also own a refrigerator. Just because they look good that doesn’t mean they work good. There is plenty of brands with a good reputation and quality products not pieces of trash.

I purchased a Samsung front load washing machine in 2013. Now, 5 years later the washer is done. It snags multiple loads of clothes and it has ruined hundreds of dollars worth of clothes. There is absolutely nothing in the washer and the tub that could cause this and the tub surface is completely smooth. I have no idea how it is eating and ruining my clothes but I have found multiple complaints from other customers. Never will we purchase a Samsung washer and dryer again.

Purchased a Samsung HE top loader (WA50K8600AW/AA) in January 2017. By March 2018, it stopped working. Called Samsung, to no avail, since it's out of warranty. Said they would have someone call to set up an appointment for repair (at our cost) which never happened. I will never buy a Samsung appliance again... A very costly mistake!!

My husband and I purchased this washer - Samsung Powerfoam VRT and in 3 years it stopped working. We called customer support and they are charging us close to $700 to fix it with no promises that the fix will repair the sensor problem. This is ridiculous for brand name product. We bought this because we believed in the brand, my husband works in real estate and will tell all of his clients NEVER to buy this product.

I bought the Samsung top loader washer and dryer to replace our 18 y.o. set. The sleek features and large capacity were appealing as well. Up until 2 months ago we were fairly happy with the machines. Our dryer started making a large thumping noise so we inspected the inside with a flashlight to see a very large crack in the drum. Now our washing machine is making strange noises. We were told by Samsung that their warranty is over so we will have to deal with Home Depot and the extended warranty department. We have had countless phone calls with all three places (Home Depot being the most helpful) and 2 months later are still without a dryer. Samsung has been completely useless and their customer service is trash. These people could care less about their consumers. So...DO NOT BUY SAMSUNG APPLIANCES. You will regret it!!!

Purchased washer and dryer 10/2017. 3/2018 - customer service and spoke with Joslyn and was the call for over 40 minutes going round and round about issues with both items of which she kept repeating back to me incorrect data and proceeded to argue with me that my items were not level. When setting up the tech/repair she kept telling me that we would be charged in addition Joslyn told me she set up our service tech to come on 3/30 when in fact when we got the call she did not set it up as discussed. She set it up for 4/6 as well as still gave them incorrect information.

I purchased my Samsung washer from Lowe's less than 6 months ago. It is broken already. Since it is within a year, they are doing a service call but they don't do service during the weekend and I was told that it would take another week or so to get it fixed once I get someone to call me on Monday to set up an appointment. Meanwhile, I have an infant that has soiled clothes on a daily basis from milk, spit up, etc.

I have one of the top load washers that can destroy itself in the spin cycle. Samsung did a recall and sent a “DISH” person that said he was not an appliance repair person, but trained only to install the stiffeners believed to hold the machine together during the spin cycle. Samsung then informed me they would give me another year warranty. Sounds good but... I am no longer suppose to use some of the features the washer has. The washer stopped working and when I call Samsung, they informed me they do not have anyone in my area (Richmond, VA, population 1,000,000+) that is “willing” to repair the washer.

Purchased Samsung washer Oct. 22, 2017. Labels around Washer Dial smeared off. After two chats, three calls, a Samsung repairman came out and the repair person's request for a replacement part was denied. I am told by Samsung that the paint used for the labels is water soluble! So if I clean with water (per their maintenance manual), I will wash off the labels. I used to LOVE Samsung for their customer service...not anymore.

We had our previous washer and dryer set for at least 10 years (which was given to us). I wanted a new updated set since we had a new laundry room. From about a week after I got the Samsung washer and dryer, I have hated them. I can’t even count how many repairs we have had to have done! I have told many people we know to NEVER buy Samsung. You will regret it! When you call for customer support, they are very rude. I wish we would’ve kept our old washer and dryer now!

Getting white powder stains inside the tub leaving build up on the items I have been washing. Now brown build up appearing inside tube as well. We have cleaned and ran empty cycles but we still have build up. Any suggestions how this might be fixed? We cleaned around the top of the ringer and the side small compartment. This is the same washer that had all those recalls about a year or two.

I bought this machine in January 2015 because our 15 year Maytag finally died. Thinking this machine had such wonderful features, sleek look and a huge capacity, besides being the "Top of the line Front Loader" I bought it at Best Buy. From day one I noticed problems with both the washer and dryer and called Samsung. Let's just say without having to write a book they blamed me and how I was using the machine. It wasn't until this past year did I notice after doing everything they said I needed to do all my clothes came out with these spots and small holes.

Dryer went out last night and the repairman Samsung sent out and the customer service girl BOTH told me just to buy a different brand. (Speed Queen) was suggested...maybe take the advice of the employees. My 3 yr old dryer is garbage and they won't fix it. I even contacted the office of the CEO and they basically told me, "Too bad. We don't stand behind our products or the customer service we provide."

Samsung WA52M7750A - I have had this washer since 2/17/2018. Today is 3//18/2018 and I have already sanitized and self-cleaned this machine three times and my clothes come out smelling like mildew. I leave the lid open and dry out the inside and everything still smells mildewy. I am incredibly ticked off about this machine. It was purchased at Nebraska Furniture Mart in Texas. I am ready to send this machine back. Awful!!!

I bought Samsung washer and dryer about 3 or 4 year ago. Last year I have been noticing that my clothes especially the light colors have stained after drying it. Some would go away after rewashing but most of it the stain stayed permanently. Sometimes I blamed the kids for staining the clothes when I haven't discovered the source. Couple of days ago I bought a new mattress pad and before washing it I inspected every inch of the fabric to check for any flaws and I did not see anything. I want to wash it before using it.

Purchased this front load Samsung Washing Machine end of Jan 2017. It stated to leak underneath when it was just 12 months and 12 days old...and fortunately I paid for a 5 year extended warranty from Best Buy. Hopefully the next service call (3rd one) will replace the correct leaking hose. My problem with Samsung is apparently they do not stock these common hoses and maybe most parts in the US, but these parts have to be special ordered which takes about 2 weeks to get them. Since the first guess on the leaking hose was wrong, now I am waiting on the proper hose to replace factory defective hose...so my tenants have not had a working washer for 4 weeks. THIS IS RIDICULOUS THAT SAMSUNG DOES NOT STOCK THESE PARTS IN THE US. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN.

Have had Samsung front loader for three years now. Bought at Lowe's with a warranty. Had a sudsing problem yesterday. Called Lowe's and had repairman out here today. Told me to just use self-clean cycle. Problem resolved. Excellent, rapid and polite response. Machine has been wonderful. Cleans clothes thoroughly. No lint left on clothes. No fabric tearing. Best machine I have ever had. Does not shake on spin cycle. Very quiet.

Purchased new washer model 7000 in March 2017. Have had issues from day 1. These machines don’t use enough water to properly wash clothes. You can press all the buttons you want to add extra time or water but clothes don’t wash or rinse properly. Always leaves residue from either soap or softeners. This is the worst washer we have ever owned. Samsung has sent 4 technicians over to look at the washer and they all say the same thing. They know the washer does not work properly because not enough water to actually wash the clothes. Please people read these reviews. They are all true. Samsung will make you give up by just sending techs over to change parts that don’t need to be changed. I am sure each service call has added up to way more than this piece of crap is worth. Oh by the way I do have a Samsung tv that works great. Maybe they should just stick to???

I purchased a Samsung top loader less than four years ago. The first thing I noticed was that the water wasn’t filling up enough to even cover the clothes and to clean them properly... actually leaves dry spots. Then within less than a year the motherboard went. Luckily, still under warranty. It then began to rust around the bleach cup area and lid. Now, it has a very bad leak. Instead of possibly having it repaired I have decided to junk it and never buy a Samsung again. We just purchased a Maytag with a five year warranty included in the price. My brother has the same washer and the bleach dispenser is starting to rust on his as well... Junk machine, do not recommend!

Samsung Front Load Washer: I suggest everyone stay away from Samsung home Appliances, especially washers. I had my washer recalled, have had constant problems with it since I purchased it and their service department is awful.

Being of short stature, I needed a set I could reach into. I did a lot of research and comparisons before choosing Samsung. The washer and dryer are both quiet and efficient. I only found two drawbacks so far; one is that sometimes the washer doesn't fill with enough water to totally saturate the load and the second is that the end of cycle signals are too quiet and often cannot be heard.

We purchased a new Samsung washer and dryer from Lowe's in 2016. In less than a year it was recalled because the tops were exploding off the machines. We then took a loss and had to pay more for an upgraded model. That model is right at a year old and it is malfunctioning. Called Samsung. The company stated, "No techs in this area and your warranty ran out yesterday". So, we called Lowe's and as usual, no help. So we had to find a service company that would service our machine from out of the area. Stay away from Samsung. Lowe's should be ashamed for selling these units. Samsung should be ashamed for building such an expensive yet poorly made product!

Purchased the set 8/2017. First, I will not pay $600 for the hollow bases, when I just paid $1350 for the washer and dryer! Was surprised at how poorly the dryer handled a small blanket. It rolls blankets, sheets and larger items into a ball. When outside of ball is dry, sensor shuts it off. I am required to 'oversee' drying of larger items in order to complete the task. The washer has a similar interior to that of the dryer. It doesn't ball the clothing up, but twists it tightly into knots. Unraveling this mess isn't for the weak. The washer has never balanced and shakes the entire 2nd floor. I hope they fix this before I/we tell more people...

Samsung dryer, model DV4SH7000EWAZ. I would not purchase another Samsung appliance. I purchased a washer and dryer set a year and a half ago. I began hearing grinding sounds the first year. I called customer service to have it repaired, and I was told that he had to hear the noise. Of course, I couldn't get it to make the noise at the time but described it the customer service agent. I told him that I was afraid it would catch on fire because of the metal grinding noise. We suddenly disconnected, and I never heard back from him.

After upgrading washer and dryer, was disappointed. I had to replace heating elements several times and got no satisfaction from tech. My kids bought me a new set for my birthday and Mother's Day. Refused to keep buying parts.

So I bought my smart washer and dryer 2 years ago and we have had issues since day 1. Not to mention Samsung sent us a sticker to put on top of their original sticker with the settings. Now it just stopped working in the middle of a load and I had to ring out the clothes out myself. I'm very upset with Samsung and they're not willing to help me out at all in any way even though I have 10 year warranty. And the clothes have never really ever been cleaned properly because the washer does not work that well and never has. I would recommend not ever buying a Samsung washer and dryer.

Bought the Samsung dryer (dv36j4000gw) in 2016 from Home Depot. 4 months in, and the roller is defective, luckily it was under warranty and the technician came out and replaced the roller. Fast forward another 16 months, to Feb/2018 - the dryer motor stops working, replaced the motor myself, and got it working for another 4 weeks, and today, the new motor fails, how can this piece of machinery be so POORLY manufactured and design!!! WILL NEVER BUY ANOTHER SAMSUNG PRODUCT - IT'S A JOKE!!! My first Whirlpool dryer lasted 15 years with NO issue!!

For about 3 years now, I have been slowly driven near crazy by this annoying machine. I should have known better, when it was marked down at Lowes , another $100 dollars off the price, because it was returned by a customer a few days earlier. It's a top loader. It goes off balance constantly. It has several wash selections that you may think are pretty nice but don't be fooled. Most barely cover the clothes with water, sufficiently enough to even wet the clothes, never mind that the water is NEVER hot, even if you select "hot". But it's mostly the off balance problem that is the most annoying.

I have so many problems with Samsung Washing Machine, my clothes will not wash at all. I feel that I am only soaking them to wash my clothes. I will never buy anything from Samsung. I am so unhappy that we wasted our money.

The washer door is held by a plastic piece that fits in the washer wall. The small screws fall out and they are hard to find - the washer then will not work because the door isn't latched shut. Very bad design. Would not buy Samsung again.

I purchased the Samsung Activewash 2 years ago the WA4 series and there has been 1 major recall. That was supposedly fixed but now both my washer and dryer are act as though they are going out. Loud grinding noise when they are both running and the round piece at the bottom of the inside of the washer broke off. I will NEVER purchase another Samsung appliance. I have many friends going through the same issue. Don't waste your money.

Samsung WA400PJHDWR - The worst machine ever. Samsung does not give you any help. I purchased a 5 year warranty but what difference does that make. The water level is terrible, you cannot wash a large load because of the water level. The clothes come out with lint that sticks to your clothes when not enough water. Customer service is in a foreign country and there is a language barrier. I will never buy appliances made by SAMSUNG. They have wonderful electronics. It really does not deserve a one.

I purchase the washer and dryer as a set from Spencer's and they were delivered August 4, 2017. Immediately after purchase the dryer would run for maybe 5 minutes and shut off, the only way to get it to dry anything was to set it on timer. I placed a call and the technician replaced the motherboard. Still does it, we just live with it. About two months ago the washer would leak and lockup with a code on it that indicated a water issue. We would unplug it and plug it back in and it would work for a while again.

We purchased a brand-new Samsung washer and dryer. After approximately five years the drum has worn out and a replacement drum with labor costs more than the machine. Our dryer constantly must be run three or four times to dry one load. What a piece of garbage. My future purchase will be based on reviews which I did not do prior to this purchase. For anyone reading this, do not under any circumstances buy Samsung anything.

The problem was on the heavy duty cycle, the tub would overflow and get all over the floor. Samsung was quick to fix it, but I believe they were aware of the problem when they sold the machine. The repairman came with the replacement part, under warranty but he knew exactly what was wrong and told me he has repaired many with the same problem. They should have fixed before letting me get my floor full of water.

Samsung looks sleek and washes clothes well but our machine is less than 3 years old and the internal control panel went out (the brains of the washer). Nothing is under warranty and the repair bill will be at least $350. My previous washer I had for over 10 years (Whirlpool) and the one before that for almost 20 years (Maytag). I shouldn't have been taken in by the sleek design and cool options of the Samsung - they should stick to making phones. Won't buy appliances from them again.

We purchased this washer less than a year ago. I started noticing it was taking a very long time to complete a cycle, usually normal, around Christmas 2017, then it took over 3 hours to NOT complete a normal load of clothes. Called the retail outlet where we bought all of our appliances and they sent a tech out. He was told the it was getting stuck in the rinse spin cycle and kept repeating it.

After the machine FLOODED my laundry room the first time it was used they repaired it. A supply hose wasn't connected inside the machine at the factory. I got a settlement from Samsung for the damage to my brand new house and I argued with them about an extended warranty. They finally told me they would extend the warranty by 6 months and gave me a claim number for that. It's now leaking again about a year after it was repaired. Doesn't appear to be the same issue and I had to argue with them to honor the extension on the warranty. They are trying to say it is a one time exception. This is after they were only going to cover parts costs and not labor. Well it was probably a $5 part last time and who knows how much in labor so their first offer was basically worthless. I'm so sick of this company and their crap product. If I wouldn't lose so much money getting rid of the machines I would take them to the dump.

We replaced our eighteen year old washer and dryer with new Samsung products. The front loading washer model WF405ATPASU/AA has been plagued with buggy problems. Won't power up, won't start, circuit board failure, etc. etc. Loves to repeat the spin cycle over and over and over; always adding water. Super fun process. I bought the extended warranty but be warned after the warranty expires, the money draining will begin. I have spent more time waiting and getting services completed in the first year than I did in the previous eighteen years.

Let me start by saying, we have had several repairs on our washing machine. Once again it needed repairing, a repair company came to repair my Samsung washer, but referred us to Samsung. After numerous calls to Samsung they were unable to find anyone to service it. We have been 4 weeks without a washer, during the holidays too. We have called Samsung at least twice a week. Today they informed us our warranty has expired; we can have repairs made at our cost!

I had a 3 year old Samsung dryer that started making thumping sounds due to a cracked drum. Samsung had a run on drums too thin - defective design. Technician called it not reasonable to repair. I called Samsung and was lead to believe that if the tech put a certain code on the diagnosis there would be some help from Samsung. He said it wasn't up to him but that that only applied if it was unrepairable. He said it was repairable just that it would cost more to repair than buy a new one so ergo it did not qualify for a code. Got that? Complete lack of build quality and ultimately customer service. Complete trash. Please do not buy Samsung Dryers. Horrible experience.

Took a long time to realize we were having an issue as I do not babysit the machine when it's on. Purchased back in 6/2017 and recently noticed that it's either getting stuck in spin or rinse cycle and not progressing. After contacting Samsung and attempting some troubleshooting with the getting stuck it didn't fix the issue. They told me 1/3/18 someone would call me in 2 business days to set an appointment come look at it. I received a random call on 1/7/18 from a person that said they worked with the company that was going to come out.

We bought a Samsung dryer in January 2015, by December of 2017 it was broken, right in time for the holidays. When we tried to reach out to Samsung and tell them this, asking for some compensation they did nothing. Very disheartening, we will not buy their products again.

The lint trap seems to pass more lint than it catches. The "very dry" option most often requires another 20 minute timed cycle if there is anything like a pair of jeans in the load. These two things alone would disqualify the product for me if I had known before I purchased. We want to go back to the Maytag washers that were built before the industry (or probably our government) decided we should all have and want High Efficiency junk appliances.

Washer Review - model WA4OJ3000AW/A2 - Wish I had read existing reviews before purchasing this Samsung top-loading washer. I replaced a 30 year old (yes, thirty) Hotpoint washer that was having issues and needed to be replaced on my timeline. First I experienced the recall by Samsung to be sure the lid didn't fly off. That was done efficiently and in a timely manner. I timed the Normal, Cold, Large Cycle at 1 hour and 15 minutes and made a note to try the Medium load. I do not overload this washer but have been noticing clothes come out very wrinkled and tablecloths, napkins actually need to be pressed. I have not been in touch with Samsung Consumer Relations yet but don't have any expectation they will be helpful. Very disappointing.

What a horrible horrible experience. Purchased a Samsung top load washer in November, have had two different companies out to 'fix the problem' and have spent more than 4 hours on the phone with Samsung and they refuse to replace the washer until a repair company deems the unit un-repairable. I have been without laundry for over two weeks. Next repairman can not come out for over a week. This is absolutely ridiculous. Never never again!!!

Lasted less than 2 years - Don't buy it. I never write reviews on stuff, but needed to share about this home clothes washer (model WF330...). We average around 5-6 loads of laundry a week. A couple weeks ago, the rubber liner near the door weakened & tore slightly & it started leaking just a little out the front of the door. Was going to order a new liner. Two days ago, I ran a normal load, did some errands, came back hours later & it was still running - it stayed at 2 minutes to go for a long time & it smelled kind of hot/oily. Repair guys said the spin support & spin bearing died. Major fix! Est. $500-$700 for parts alone, without labor. Looks nice, but honestly, a real piece of junk. What a waste. Speed Queen, here we come!

The washer bounces all over the place, doesn't completely fill with water, and will not spin with two top sheets. When it does run I usually have to pry it off the wall and thankfully the hoses hold up without breaking. Called and was promised a refund for the washer and dryer back on November 21, 2017 if I provided the receipt. So I did and they now, after 7 weeks, decided they would recant those comments and send a service tech out at their expense. Only after telling me I would have to pay for it the first time I spoke to CS. I've did everything they asked me to do, they didn't think I would have the receipt after a year I'm sure. So now they want to back out.

I've had Samsung ActiveWash Top Load washer for a year. I've noticed that it doesn't clean as well as my old washer (which was a 10 year old top load agitator kind). I thought it is just matter of learning the new technology and try out different settings. After a year, I am used to it not washing completely clean. The yellow is the new white, that's how I see it. But today I am finally convinced that the washer I have is just BAD. I tried washing 3 kids' winter jackets. One of the jacket came out with some part still dry! That is not acceptable. DO NOT PURCHASE Samsung washer!

I purchased a Samsung top load washer just 4 months ago and have been without a washer for five weeks. After 3 service calls to my house they still have not been able to solve the problem. We are limited to the company they use for their warranty and are now waiting to hear from them as to when they will be back. It is a huge inconvenience and a big expense making multiple trips to laundromats. After making multiple calls to the customer service and really getting nothing more than a ticket number for another service call, I have become frustrated. We did try going to Home Depot but it seems as though they cannot help due to the one year warranty from samsung. I find it hard to believe that no one can do anything to help. I do know that this will be the last Samsung product I will purchase.

My front loader, which I spent a TON of money on, is 2 years old and if I don't manually unplug it, it will spin for hours and hours and hours. It's probably a fire hazard. No help, I've tried everything. Customer service is useless. I am going to have to cut my losses (the set was well over 2K) and get a washer that is dependable. How is this allowed? There are THOUSANDS of people with the same problem. If anyone wants to join me and get a class action lawsuit going, email me @ **. My electric bills and the cost of my machine should be reimbursed.

NEVER have I had such irritating experiences with a clothes washer in my 53 years of living. This washer is all hype, looks, and smoke and mirrors. The cycles are ridiculously long, and it seems that there are no balance shafts in the thing. It goes unbalanced at the drop of a washcloth, and wastes more energy trying to get back to balance than it could ever save being used properly. I put a quilt in it, which it should have had NO trouble washing, yet it went unbalanced and STAYED unbalanced for 15 minutes before I corrected the way the quilt lay in the tub. Shame you almost have to babysit that damn thing to make sure it finishes the cycle. I am ready to return it, and then ask the seller to destroy it while I watch and clap with glee! Samsung ought to be investigated and fined for making such worthless products.

Bought a front loading washing machine model WF45K6500AVA2 in August 2017, and the machine was broken upon first use, it would not rinse or spin clothing properly. The experience dealing with Samsung has been an absolute nightmare. They keep sending inexperienced repair people and the machine continues to be broken after the 6th service call in 5 months. I am not one to ever really write reviews but I want to avoid this company ruining any other people's lives. The customer service has been absolutely horrendous and we still don't have a washing machine that works 5 months later. The best advice would be to PLEASE STAY FAR AWAY from Samsung products altogether, especially for washers & dryers. @Samsung- get your ** together and stop robbing people blind.

My new top load Samsung washer stinks so bad we have to run it twice a day to keep smell down! Contacted where we purchased it, they said, "It's not the washer, we have this problem all the time, it's people clothes"??? What do we need a washer for? Samsung maybe you should figure this out! My top of line washer and dryer is 6 mo old and going in trash! Never again Samsung!

Bought the top load washer in Sept of 2016. From the beginning I started filing complaints with Samsung. The washer was catching clothes at the bottom where there is a metal ring. It has torn numerous items. It also does not get the clothes clean. I washed a blanket at one time, which wasn't even wet in the center after the load was done. Things come out still crusty and guck all over things!

I purchased the Samsung Front Loader Washing Machine VRT nearly two years ago in February of 2015. At that time, the reviews weren't that scary - now? It's all I'm reading with similar issues and some others that I haven't experienced yet. About two weeks ago, I started noticing that the machine would get stuck on the rinse/spin cycle for nearly 40 minutes. It never went to the spin cycle. I purchased this thru another company whose customer service is supposed to be good. They came out to diagnose it and figured it needed a board.

Last November I purchased a Samsung front load washing machine from Lowe's. About a month ago I noticed the washer making a loud knocking and whistling sound during the spin cycle. The knocking and whistling would get worse and worse as the spin cycle went on and then the washer will ROAR like a jet engine about to take off. I got my warranty book out and called Samsung. I took the phone into the room with the washer and let the customer service person hear it. He told me that it sounds like the washer needs replaced. He ordered a service call for the following week. Immediately after I got off the phone with him, the phone rang and Samsung was on the caller id. I answered and there was a woman telling me she needed to set up my washer appointment. I told her that had just been done. She finally confessed that she wasn't Samsung but the local repair shop.

Bought the set brand new, for the price mind you I'm very disappointed. Most would think, "Oh she's just a complainer", not the case. Every time something has been wrong the service tech comes out and confirms something is wrong with the units. The only reason I'm able to get new units because I get service confirmation something is wrong and I'm within my 30 days of returning it, so they have to exchange it. I can't go with another brand because my dryer is past the 30 days and on my second seems to be fine. I run a business who has time to make this stuff up, I don't ask for anything extra just for it to be replaced and it fricking work right for that kind of money. Conn's where I bought it have been great through the process when you're nice and don't blame them. It's not their fault. It's Samsung's fault.

Less than 2 years ago, I purchased a matching Samsung Activewash Top Load Washer and Dryer. Earlier this year, I noticed dirt and muck in the bottom of our washer after running a cycle. I figured it was time to run a self clean and did so. The self clean made things worse. After running another self clean and finding that it did not help, I ran a load of towels through the wash and moved on. I have noticed that this is a problem that happens from time to time. This past weekend, after running a load of laundry, I noticed that our clothes were caked in dirt. I thought maybe we had a left paper in one of our pockets and figured it had gotten destroyed in the wash and moved on.

I purchased a Samsung washer three years ago and during a recent recall, discovered the lid was rusted. The company refuses to repair claiming the warranty does not cover cosmetic issues. I have owned other washers for 10 plus years and never had the lid rust.

My front-loading Samsung washer now runs off balance and the repair is about $500. To buy the machine new is about $550. Repairman says the spider arm or bearings probably need to be replaced (and if you Google this, you'll see others have the same issue with poorly constructed spider arms holding up the drum). Samsung was absolutely NO help - not even willing to give me a discount on a new machine. I'm incredibly frustrated to have to buy a new washer when I HAVE a new washer. My old washer, which was about $300 and literally the cheapest one I could find ran like a champ for 15 years. I really don't know if I'll EVER buy Samsung again!!!

The washer is terrible! Doesn’t get my white towels clean and so clothes are questionable!! When I’m washing my delicate clothes in cold water it uses hot water instead and has ruin my clothes numerous times! Worst washer I have ever had!!!

I have a Samsung WA400 washer purchased in 2014, and I HATE IT. What good does it do to have a washer with a large drum when it does not fill up enough to cover the laundry in it. I've looked online and gone through the washer's user manual. The manual says is if the drum doesn't seem to be filling enough, to check the incoming spigots to ensure they are fully open. Unfortunately, this is not the problem. Today I washed some cat beds that did not even fill up the drum all the way to the top. However, when the cycle was finished and I opened the washer lid, the cat bed on the top was only wet around the edges--the bed part in the center was still dry.

My husband and I purchased a Samsung washer and dryer set from Lowe's back in May 17. It was delivered to us Jun 17. At the end of Oct, the washer broke and would not cycle thru. I called Lowe's and they sent a tech out on 7 Nov 17. The tech said he would need to order a part and it should take 7-10 business days to get. I called Lowe's several times asking about the part. They kept telling me it was on back order, but did not know how long it was on back order for. I called Samsung on 14 Nov and spoke with an individual there who said they would call me back and never did. Long story short, it is Nov 30 and I am still without my washer. It is sitting in a corner in my laundry room, unused and starting to smell like mildew.

I bought the front load, stackable washer and matching dryer Model WF42H5200 due to space constraints since they were on sale and seemed to have good ratings. Within a year, the washer started sounding like a small airplane taking off. Warranty dept got a service tech out who said it was a 2 person job, and they only had one person available, so we would need to contact another warranty service provider. Samsung recommended another provider who came out and said they needed to order the part (including a new drum). New part took 2 weeks longer than they initially told us, then arrived damaged. The service provider then said they will no longer provide warranty service for Samsung. (Guess Samsung was giving them the run-around too). Samsung finally did send a reimbursement check.

In October 2012 we purchased a Samsung washer from Lowe's & a Lowe's extended warranty. I've had the washer serviced, including under warranty 11 times! This year, right before Thanksgiving it stopped draining and spinning. Had service again (out of warranty) just to inform me that it'll cost me 386 dollars due to a previous service, under warranty, that wires were cut & rerouted. In other words, I was scammed!

I purchase a Samsung Top Loader washer in the spring of 2015. The machine broke down in Nov. 2015 when it would not turn off after finishing. The motherboard was replaced by Best Buy. This problem has continue to occur every 3 months or so. I am currently having the 5th motherboard replaced for the same problem. Fortunately, I purchased an extended warranty from Best Buy and received a additional 1 yr. warranty from manufacturer when the recall was completed. The problem is Jan. 2018 all warranties end. When it breaks down in the spring of 2018, it will need a $250 motherboard again at which time it will be junked. Do not buy a washer from Samsung. Each breakdown required 5 to 6 hours waiting to be repaired. Start with phone service center. They have you run several cycles hoping the problem will fix itself, then wait for a representative to come diagnosis the problem, then wait again for someone to show up and replace the card.

I purchased my washer & dryer on 8/15/17 and received it on 9/17/17. In November 2017, I contacted Samsung in reference to my washer stopping on the rinse cycle. I was informed that FA Display, would be coming to fix it. No call no show. The next day I received a call from FA Display stating that they would be coming the next following day. No show no call. So I called requesting another service provider which was Universal. The tech came on November 21, stated the parts would be ordered on November 27, but it would take 5 days to return plus another 5 days to be scheduled. Needless to say I am requesting a refund so I can purchase another washer and I am getting the runarounds!! I will gladly purchase my own product if they would just let me know if I will be reimbursed!!! I have missed 2 days a work and 2 trips to the laundromat for a total of $60. I will NEVER purchase SAMSUNG EVER!!!

Samsung washer and dryer are simply garbage. Spider arm rot and to fix the problem until the next assembly rots you need to disassemble the washer. It is about a 3-4 your job. The part is around 170.00 here in Canada. So to complete the repair is around 7 hours plus parts that will include a new outer tub gasket and possibly a end bearing and if that is the case you cannot just replace the bearing you would be required to purchase the bearing and half of the tub. Not sure what that would cost but either way if needed you would be better off to toss the machine and start with a new product that is not Samsung.

In February of 2013 for $699 we purchased from Best Buy the Samsung - 4.0 Cu. Ft. 15-Cycle High-Efficiency Steam Front-Loading Washer - White Model: WF405ATPAWR/AA SKU: 4947827. Worked fine for 3.5 years but then started to become unbalanced during the spin cycle, would run continuously and never complete a wash. Paid $100 for a technician to come out and tell us about the known problem with the degradation of the spider arm for Samsung washers and it would cost between $400-$500 for parts and labor to fix. We did not buy an extended warranty as there was a big sticker on the front stating "10 Year Warranty" (but only on the direct drive mechanism), so with no other recourse we had to junk the Samsung and bought a no frills Maytag that included a 5 year warranty with purchase.

Purchased washer & dryer in Feb 2017. Nov 2017 (8 months later) the washer powered off with a load locked inside. Machine will not power back on. Called Samsung customer service and was told to expect call from service tech the next day. Tech phoned next day saying I needed to email bill of sale. I did. Three times. No work back. Called next day and was told I am out of warranty (I’m not) and to contact Samsung.

The experience that I have inquired with Samsung has been horrible. They have ask me to provide document that could be provided by Lowe’s since the machine was almost 3 years old and Lowe’s does not keep those documents anymore. MY main concern is that Samsung at any time was going to refund me my money. They ask for a bill of sale and actually any document that stated the information that they required could have been a bill of sale. Over and over I provided them with documents and were never satisfied. As a customer I was never in a winning situation and they said they would give me a refund with the intent they were not going to. There should be an investigation on the way they handle business. Very unprofessional and unfair to the customer. I would like someone to contact me with some type of solution so we can help future customers.