Samsung Washers Reviews

We finally got an energy efficient washer. We weren’t used to no agitator but googled the difference. The newer washers push water through the clothes vs the old way of pushing the clothes through the water. It fills with only a fraction of water estimated by the weight of the articles. That scared us at first as it didn’t seem to add enough water to possibly wash clothes and get them clean. After more researching and doing loads of laundry. This Samsung has gotten the clothes much cleaner. I don’t like how it takes longer to wash clothes with these machines but it is what it is. The machine is very quiet vs our old ones. We no longer have to shut our laundry room door. We forget it’s even going until it plays a song when done.

Only problem I have is the tub is so deep I need a stepstool to unload and I'm a tall girl. There is no lack of wash cycles to choose from and not having the annoying agitator I find to be a nice feature.

I got the HE agitator-less washer from Costco for a grand. Works very well, uses little water and the drum is huge. Have to be tall enough to reach down to get the clothes out! Nice features for all different washes and no problems. Had Samsung washer before and I liked it so I went with another in this house.

My Samsung set is beautiful and crafted well.. mechanically works, spectacular and the options are great for the washer. It’s more the dryer I either don’t understand or is poor quality option wise. The drum light never stays on when I’m retrieving clothes and it often completes cycles although the clothes are still damp when run until dry option Is used. Cosmetic it’s a gorgeous set... bottom line washer exceeds dryers performance.

This type of machine does good for colored clothes but it doesn't do anything for whites. I have to use extra bleach and wash on heavy to get them a decent white. This is because it lacks an agitator. I would not recommend this type of washer although I do like Samsung.

My Samsung washer is one of the worst washers ever. Twist up your clothing. Does not clean right. Does not fill up with water like old washers. I have had to replace the WASHING MACHINE MOTOR & INVERTER ASSEMBLY twice and WASHING MACHINE REAR ROD & SPRING ASSEMBLY four times. I would suggest keeping your old-time washers. That washed great, lasted forever and was made in the USA.

Great machines. Big enough to wash comforters. I have front loaders. They look nice and keep clothes clean. I like the eco features and the sanitize features. Best investment that we could've made. Very happy with the Samsung washer and dryer.

The delivery men were careless when they brought the washer & dryer to my home. They were inexperienced boys and they scratched my kitchen floor! They need more training for delivery! But I do love my washer & dryer.

Great quality for price, reliable, quiet (almost silent), efficient on electricity and water. Used it for last 5 years, no technical issues at all, great for family and large loads of laundry, and most important- user friendly.

Front loader started having problems after about 18 months. Samsung did send out one Serviceman that was totally useless, didn't listen to one word we said and off he went. Complained again and second guy was more helpful but we are limited to Delicate or Towel Selection to keep the machine from totally going into orbit during the Spin Cycle. There is still definitely something wrong with this machine but it would cost as much to repair it as to replace it. A consumer has the expectations on a purchase of a washing machine that it would certainly last more than 18 months. Samsung should be ashamed of themselves. Buyers would be wise to stay away from this brand. They do make a good tv though.

I actually just a few months ago bought a new top of the line Samsung Washer and Dryer set. I love them! They are really cool with the many cycles and such that you can choose from. The only downfall I see is the repairing of them will probably quite expensive. And I thought they were a bit expensive in first place. But we are hoping that buying a good brand will bring us quality.

I think it’s a good company but frontload or at least Samsung frontload sucks. Half the time I turn it on, I go out later and it never started and the clothes do not smell fresh. They also don’t last as long as top load washers. They look cool, but I will never purchase a front load washer again.

We've now had this washer (& dryer) for about 5 years. So far, no problems and no need for service. We've also moved during the time we've had this - which I'm sure you can imagine isn't the best thing for anything, let alone anything with moving parts. I would highly recommend Samsung for washers, dryers (and other home electronics)!

I love my front load washing machine. It’s been reliable and works Very well. We have three of us and can get our wash done in half the time and loads as the washer is big and we can load more clothes in it.

Decide to get this machine due to top loading and large capacity. Decidedly gets clothes cleaner and has great capacity. Does not become unbalanced all the time like my former machine. It is quiet and stable. Nicer sound and lots of choices in wash cycles.

I don't like the sounds of the alarms on it. I wish I was a way that you could change those but other than that it seems to work pretty fine. I have a handicapped older brother and a lot of big dogs and it seems to get out even the biggest of messes.

Constantly goes off balance and washer needs to be stopped to readjust load even after serviceman balances it. Easy to use but paint is easily scratched if laundry basket is set on top and removed without lifting straight up so any other kind of contact would probably take paint right off. Getting correct amount of liquid detergent for load is difficult to eyeball. Disappointed in extended warranty, company does not send a reminder and only warranty to purchase is 5 year for $500, I'll just put $100 away each year since the washer is only a 400-500 value, depending upon where you buy it. The machine works well after 3 years now and the only real issue I have is that it doesn't stay in balance. Would I buy it again, yes, if it extends past a 10-15 year mark like my previous washers have. My Kenmore lasted for over 20 years so I'm hoping I will hit that mark with my Samsung.

Washer makes a thumping sound since day one. Sounds like someone is knocking on the door. Service had been out 4 times and the last time they said it was normal. We have two Samsung Washers, one in our rental unit and it does not make this sound.. Now it's out of warranty and customer service told us we need to pay to have it repaired. Terrible customer service from this company. We own a fridge, dishwasher, 2 washers and 2 dryers, not to mention a Note 8 and Note 10.

We have Samsung Washer and Dryer for last 5 years. We bought this brand new. The product is solid in build and the ease of use is just amazing. Overall great end-user experience. I'd definitely recommend this to a friend or a family.

Washing machine worked fine but main drive system broke entirely after 5 years, and the repair cost exceeded value of the machine. We had to replace it with an LG. Repairman said LG was more reliable and said not to buy another Samsung. Samsung were not helpful at expediting original delivery.

It does not get the clothes clean. I am not able to choose the water level I want to use. Overall it does not get the close clean at the water level it uses. The machine does not let me choose another water level. I think it might do a better job of cleaning if it had more control settings that I could use for the size of the load.

Overall this machine has really good features like the different spin cycles and have not had a lot of issues with it. Trying to find someone to work on it is difficult since we live in a very small town Granted we have only had to have it serviced twice in four years.

Constantly tearing up and highly recommend trying another manufacturer if at all possible, zero stars. I had multiple service repairs done to it. The main issue is the bearing failing after only two years.

Good machine but did have a recall which has since been repaired. Many settings and features. Quick run times. Minimal water usage required as this is a water efficient machine. My only complaint would be it bangs around sometimes when ending spin cycle.

Ive never used a washer like that before and I love it. It's quiet and super easy to use. Sings when it's done working. The only thing that really took a little bit to get used to was there wasnt any agitator in the center.

This wash machine has a wide variety of settings for washing. The bedding and waterproof items setting is very helpful. Without the center cylinder things like this can tangle, but not so in this setting. The spin cycle does a great job. Much less dryer time is needed. The water jet inside the washer is super handy to touch up items with a stain before the load. I wondered if I would use the deep fill water option since my old machine used a lot more water. But I have not felt the need to use it yet, this washer gets clothes nice and clean without all the extra water. I love that it reminds me when it is time to clean the machine. The self clean cycle is great. You will enjoy the little chime that goes off when the load is done. Highly recommend this washer!

I love my Samsung washer especially my little washboard in the top. It's also nice to let things soak that are stained. It is very quiet and spins the clothes very dry. It has a deep tub that allows me to wash my blankets and quilts and comforters.

This washer is just awful. For an extra small load it’s a minimum of 1.5 hour wash time. You have no choice but to put it on the deep fill setting or your clothes won’t even be in water. I always have to put on extra rinse and deep fill water settings to make sure they get at-least a little clean. They hardly get agitated at all. Watched the washer for 10 Full minutes like a kid at the laundromat and the clothes were still in the same position.

We are happy with our Samsung Machine. We HAD this for Over 9 yrs. now, never had a breakdown. We use this for our daily use. With a family of total 7 living in house, usage is more than a normal family. I do not know if there is a better unit out there for daily economical. but we feel happy to acquire this. We bought this unit after we moved in this home in 2007.

I really like my washer and dryer. My only problem thus far has been that the softener won't disperse into the washing machine but I have an extended warranty that hopefully will pay to repair this item. Other than that pretty happy.

This machine is awesome. It has a huge tub with a kit of different settings and I love to sensor wash as it detects how much of a load you have. It’s quiet and I don’t have to keep checking to see if the wash is done. It plays music when the wash is finished. I also have it synced to my phone so that I can see where it is in the washing process. I love this machine and would highly recommend it.

It's great, but since it is an "energy saver", the "hot water" mode is barely warm. I can turn off the cold water spigot to get the water hot, BUT if I forget to turn the cold water back on in time, the error code keeps flashing and cannot be reset without unplugging the washer and starting over again.

I really love my Samsung washer and dryer, they are very efficient and get my clothes super clean! The capacity is incredible, I can load it all the way up and it still cleans incredibly well. My washer has a self cleaning mode that helps keep my machine sparkling clean and fresh!

Once the machine starts, you have about 15 seconds into the wash to press that pause button, if you have to add a piece of clothing you forgot. After that, it locks and it will not reopen unless you reset the wash. If that happens, the machine drains everything out, so you will have to pour more soap & fabric softener into the dispenser.

I have had zero issues with my washer. Settings are easy to use and understand. My electric bill has not been impacted and my water bill also remains low. I have had a lot of success using Samsung for different items and would highly recommend.

It's a front loader, cleans very good but because it hold some water there's mold that has to be cleaned out regularly. We have to drain tub every few months and you need to have the additional platform, without this task is difficult.

I have always had old top loading washers and my husband talked me into a front loader on a pedestal. The washer has been reliable and does a great job of cleaning. I like all the features and having it on a pedestal makes the front loader much easier to use.

Hi. I bought many different washing machines, but Samsung is the best. Firstly because it washes properly. Secondly works for ages. If you look after it, you don't need to buy another washing machine till end of your life.

It's a great quality washer. I love the features and all the cycles and true water temperatures. All around great product. Team Samsung. The price wasn't too bad but you have to pay a little more for good quality.

I have a Samsung VRT top loader to replace my Kenmore. It is energy efficient, very quiet and simple to set up. BUT... problems with balancing in certain cycles is very problematic especially when it has to keep resetting to 12 mins and then starts a whole new load. So then I must remove the clothes and wring them out myself because all water doesn't drain. I spent so much money on something that was suppose to be top of the line. Samsung should stick to cell phones. Very disappointing.

Love this washer. It looks great and it is a great washer. Many features including a small washer for small loads. It just a beautiful machine with many features. Easy to load and very quiet. Great color.

Not all loads get sufficient water even though the water fill is suppose to be automatic. Sounds like a plane taking off when it's agitating. On heavy items spin does not sufficient wring out water. Needed to put it through the spin cycle twice. I can wash comforters and pillows. So that is good.

Samsung has really gone the extra mile to engineer a washing machine. The sensors automatically adjust to the load capacity and can adjust balancing with no effort. Best buy I've made in 22 years! The customer service is great and can help you to tap into all the features that you may not be aware of. Samsung Washers are loaded with exceptional features. Cannot go wrong with Samsung washers.

We've had several washing machines over the years but nothing compared to the Samsung. We use less detergent than ever before. The machine is quiet and operates continuously load after load and never gets out of balance like the rest have done in the past. Plenty of wash cycle choices to meet your needs. It's Samsung all the way for us.

I like the machine but the smell that builds up in these new machines is so bad. I really can't stand it. I honestly feel like my clothes don't get as clean as they did before with the old agitator ones and definitely don't smell as good. Plus my hot and cold water are switched.

The washer load goes out of balance easily - great care is required loading items into the machine to help prevent a "dancing" machine across the floor. The machine cleans items very well and it is a power saver which helps lower utility bills.

The Samsung washer has been great. I have had it for about 5 years. There have been no problems and gets my clothes clean. I love how the top loader does not have the agitator arm in the middle like old washer so I am able to fit a larger amount of clothes.

Been a great washer...lots of choices to use...really like the steam feature....no agitator saves the wear and tear on our clothes. Nice looking controls are in an easy place to use....really like the big tub and holds lots of clothes.

4 years old and so far everything is working. My one complaint is that once you get put on a certain extra wash, rinse, soak etc., it is hard to cancel it. Also the energy efficient settings are also hard to get rid of.

Washer is 12 years old and still going strong. Only repair I had was to replace the drum, which had disintegrated. Thankfully, that was covered by my home warranty. Still, a strong recommendation for the washer.

There is a "special" setting for "SPIN". Not everything actually spins enough to put them in the dryer. EVERY time I attempt to use it - it shows 11 min. Doesn't actually start spinning till 8 min. THEN, it changes to a RINSE/SPIN all by itself. I've ended up yelling at it to STOP. It's ridiculous that I'm trying to SPIN to get the water OUT; instead it fills up with more water. I will never buy another Samsung appliance. P.S. I feel the same about the matching dryer!!

I could not be happier with my washer. It’s effective and spins the clothes so well that they don’t need much dry time. I love that it automatically sets the water level according to the load.

I've had my Samsung washer for 1 1/2 years and love it. I have washed as few as a few items to extra large loads such as a king size comforter and loads with sweatshirts. Small or extra large my loads have come out great. My only complaint is that on occasion when I've chosen the wrong cycle, I've had items that needed to be put through another spin cycle and that is not an option without an additional rinse.

The Samsung WA40J3000AW/A2 is a decent value for the money spent. Reliable and dependable. The only downside is the auto balancing feature. Other than that it runs flawlessly. We had ours for almost two years and never really had issues with anything except heavy load balancing. Otherwise it’s the perfect machine

Very nice machine. Simple controls and does a great job of getting clothes clean with a minimum of water. The detergent dispenser is easy to use as is the softener and bleach dispensers. The price was good and the machine was quickly available once that had failed while filled with clothing.

Our Samsung washer will not spin about half the time. It goes out of balance and displays error code UR. Evidently this is a big problem as people are resorting to stuff foam between the tub and sides of the washer. (see Youtube) Our washer was made after will never buy a flat tub washer again. Our washer was not covered under the class action suit.

I absolutely love my Samsung washer. We have had it almost 3 years, had one issue after warranty ran out but they still came and repaired it for free. It looks great and has a ton of features including steam wash, bedding and waterproof wash settings.

Just wish that better parts were used so as to last longer. I have been a loyal Samsung customer for many years and still stick with today but improvements can always make a product better. I am looking to upgrade soon.

My washer was a disappointment. It started giving me problems after 3 months and then 6 months more problems. 1 years more problems and yes I had the extended warranty but it was days and more day before the TECH could come out to do the repairs. So I had to go to the laundromat. Man the cost to use their machine $ 25.00+ dollars each trip. After that I had an outside repairman check the washer. It would have cost me $165.00 to have the repairs done. I never went back to pick up the washer and would be the end of me and Samsung products.

Samsung products are good. My washing machine and dryer are amazing. I've had them for a few years. Still running good. I recommend buying a set. I own Samsung phones, tablets, TV's. The price on a set of Washer and dryer can be a little pricey but worth it.

Very nice options for this machine, but it had not been very reliable. The drum had a screw that gets loose often, and had to be tightened by a professional. Also very difficult to keep the inside of the drum clean.

I have a Samsung front load washer that I purchased in November 2019. Last week I dribbled some laundry (Method) detergent down the front. When I wiped it off the lettering that shows the different cycles wiped completely off. Samsung customer service was no help at all, told me it is not defective. I know I'm finished with Samsung washing machines.

I have lots of Samsung Items so when the sales rep recommended their Washer I listened (I had LG in the past)...However a HUGE disappointment...After a year the right side of the panel started to smudge out and getting worse each day. Soon I will not be able to read the settings (Perm Press, Quick Wash, etc). It's only the right side affected....I called no help, I tried to connect online and they sent me in an infinite loop and I tweeted sent photos....Horrible horrible Customer Service....someone tried to help me but his manager shut him down he was so apologetic...Terrible workmanship. I will NEVER buy anything from them again after their attitude. ** though panel could be on any washer I have other problems with this washer too...

Bought first front load in 2010, the motor failed in 2014, second one purchased in 2014. The drum assembly broke and despite an extended warranty running out 4 months prior the Samsung company did not stand behind their product. Do not buy anything from this company, they do NOT care about the consumer after the purchase. No one should have to buy three washers in less than 10 years. We will never buy a Samsung product again.

My year old Samsung Flex Wash washing machine caught on fire after almost exactly one year to the purchase date. The worst part is I am waiting for parts now going on 3 weeks! Both electrical boards were completely burnt yet they wont replace the machine. I have 3 children and during a pandemic NO WASHER. This washing machine is super expensive and Samsung wont do a thing. DO NOT BUY PRODUCTS THAT ARE NOT MADE IN USA.

We had a Samsung washer. First of all we know when you buy Samsung you are expecting a good product. Well we are stupid we had one. It was falling apart after 6 months. Well after more crap than you can image they recalled it. Another nightmare we did receive a check and guess we bought a new Samsung. Well this is worse. It puts no water in the washer. Does not even cover the clothes. It moves like a snail. It's the worse washer I have ever seen. It's junk. Shame on you Samsung. Shame on you.

Top loading Samsung VRT Smart care washer will not balance for small to medium load in the rinse cycle. Just stops then resets time to 15 minutes, then fills with water. This happens over and over and over. This is fairly expensive machine and it is is a total piece of junk. Might as well wash clothes by hand and hand wring them before placing the clothes in a tumble dryer. I recommend not buying any Samsung washing machines. Horrible design technology.

My family bought a VRT upload washer less than 2 years ago and now every time I go to use it I smell mold. I get gray mushy particles after my laundry comes out and very often I have to wipe it out with a paper towel and disinfect it. I'm positive there is mold growing under the bottom of the barrel, the bleach pocket, and in the detergent dispenser. There is pink stuff sitting underneath the detergent dispenser and who knows what type of mold is growing there. I will never buy one again.

I have never seen a washing machine that wrings all the clothes together in a lump causing more wrinkles than those that have been unearthed from thousands of years ago. Are you kidding me? Doesn't Samsung look at their results before unleashing it on the public? There is no way to cut back on the worst wrinkled clothes since washing machines were invented? I've tried all the cycles and nothing keeps the clothes from being tangled together and mauled during the spin cycle. Don't buy Samsung. You'll hate their products because they suck.

We ordered a Front load Washer and Dryer from Samsung 6 weeks ago! The washer was delivered in 4 weeks like it was scheduled to be. The delivery person didnt have the right plug to install the dryer and stood on there dryer to install it leaving dents! Samsung compensation was $85! We waited another week to get the next dryer and it had a huge dent in the side. We send that dryer back! Samsung compensation for the inconvenience was $50!

First let me say that I have another Samsung washer and dryer in my vacation home in Colorado....so I have a good comparison...of what one properly working looks like. I bought the Samsung Washer and Dryer for our new residence. The Samsung repair man has been out 4 times and both machines are still not running correctly. The Dryer does not steam or dry the clothing. The only way to get the dryer to completely dry the clothing is to use the manual settings...and the steamer function does not work...period. The Washer spills water on the floor...see attached picture. Don't buy Samsung...they don't stand by their products.

#Samsung #SamsungWasher @Samsung. I bought my set of Samsung washer (WA50K8600AW) and dryer set to replace my 35 years old #Maytag Washer and dryer set two and half years ago. It worked good for two years and suddenly stopped working and always hang up and got stuck at the beginning of washer cycle. I called manufacturer, they recommended to call technician, technician came and recommend to order and replace control board ($260+ labor). Waited two weeks for parts to arrived from Korea. He came and replaced control board and thought it would work and left.

Washer SAMSUNG WA52M7755AP/A4 and SAMSUNG DRYER DVE52M7750P/AC. Technicians came (thank God I bough a warranty) and found that the appliances are ok, nothing wrong with them. Unfortunately, the Washing machine DOES NOT WASH at ALL. After 2 cycles of 1hour and 14 min to dry 3 pairs of jean and 2 sweaters, they are still humid. Call Samsung, the Agent told me that "it s not their problem and there is no place to make a review on their site." Impossible to chat with them for this kind of subject. PLEASE KEEP YOUR MONEY.

Don’t buy. Samsung washer is the worst. I pay 800 dollars 2 years after is done. Plus 130 for warranty for 5 years. When I call for service they told me I have to wait 8 day for my appointment for the service.

We bought the Samsung front load dryer in 2016. Thank god we purchased a Epp with it because the dryer broke 3 times already. And each time it's the heating element. Will never get a Samsung appliances anymore.

Washer breaks, I call a technician, he opens the back and find a brick inside my machine. I call Samsung, they don't wanna pay for anything. Estimated of $1,000 works need to be done. They not paying for it. It is a manufacturing defect that they installed a brick in my machine, that caused all the parts to get dusty and break the motor itself as well. Samsung not even trying to help at all.

This while using my washing machine, a very loud bang and crash occurred from the laundry room. The drum broke from its mounts during a spin cycle on a small load. The damage is beyond repair, the front outer shell was dented outwards approx 1 1/2", the right side 1", left side big dent, the rear of the appliance 3-4". This was the second major issue with this unit. The first was the drain hose disconnected during use. Flooded our basement. This when we found out about the recall. Went through the process, were suppose to receive money, all we got was extended 1 year warranty and told not to use the bedding cycle as the machine could not handle this cycle. Now we find out there is a class action lawsuit against Samsung, which we definitely will processing a claim. My advise is do not purchase Samsung appliances, they make a good tvs and cell phones. If I could post photos for everyone to see I would.

We've probably owned a dozen washer and matching dryer models over the past 40 years. After 3 or 4 years, I sell and replace before they start having problems. Mostly Whirlpool and Maytags. Unfortunately, I had a moment of weakness and bought a Samsung pair during a Lowe's sale. Both have been terrible. The dryer blows the bi-metal thermal switches. I keep spares but it requires dissembling the unit to replace.

Samsung washer needed rubber boot seal around front load door. On top load washers the “spider legs” on the base of the machine are made of pot metal. These legs/arms hold the shaft that turns the drum. They all will rust/deteriorate in a short time from water/dampness. Very poor engineering. Samsung dryer DV210AEW/CAA purchased 2011 has needed a new belt tensioner because the ball bearings in it failed. It also needed a new heating coil because the original one “exploded” or popped. Finally my 45” Samsung tv stopped working. There are 3 main circuit boards behind the screen. One of the boards went bad and I learned that it was because of the capacitors on the board which (no kidding) are made in North Korea.

Horrible product. Samsung should stick to making phones. Their washers and Dryers are junk! The support rods wear out after 1 year. The inside of the washer started rusting after 9 months. Our dryer is 3 years old, and is on its 3rd heating element. It takes 2-3 hours to dry a load of towels. The metal top isn't much thicker than heavy duty aluminum foil. Beware! Stay away!

Amusing VRT plus top load washer is seriously the worst washer I have ever owned. I would say at least every 4 times it does not balance correctly and it continues to add water and drain some then adds more water. It is ridiculous. I have to always be close to the washer when it is on, or else it will literally run for 3 hours.

Purchased washer in mid 2014 after buying a new home. Did not use until 2015 after move in was completed. Worked fine until 2018 when began smelling moldy so treated as per instructions. By 2019 it became out of balance, wobbly and must/mold smell constantly. Thanksgiving 2019 it ran sounding like a jet landing and vibrating terribly.. Quit using and fell back on old, small Kenmore saved from years ago.

After our Samsung frontload washer started walking about and finally failed I disassembled it enough to find that the "spider flange" had failed. This piece holds the drum in place and was made of poor quality "pot metal" and virtually dissolved over 7 years {should be built of stainless steel or polymer). When I contacted Samsung they told me that they had never had this type of failure. After a quick Youtube search I found that this is a chronic problem with their washer design and the fix is both complicated and expensive. They would provide no assistance even on the replacement part.

Samsung might be good in making phones, but they have a long way to go for Washers. I bought the wa45h7200ap/a2 model and also bought 5 years added warranty. The clothes never got cleaned to what the salesman and Samsung cleaned. If you filled it to 3/4 or filled to what they recommend the clothes always came out uncleaned. Just after a year the machine was vibrating to the point that it seemed like it would take off to space. There was a recall shortly after. All the tech did for servicing was just change the sticker, so you could only spin things at low cycle and never replaced any parts. After 5 years and 6 months the machine failed. It failed with an 4E code and then lead to water leak. Called Samsung and they washed their hands off. Saying I'm no longer under warranty. They provided no support over the phone. Also threatened to remove the motor warranty if I didn't call their service of choice. I did call their certified technician only to be told they are NOT Samsung certified. I'm not sure the scam Samsung is trying to pull. But this machine looks like a ticking time bomb and Samsung folks just a bunch of scammers. Should have stuck to the reviews and bought trusted brands for Washers. Samsung washers just look cool....and that all they do. Look cool.

Went to use the washer the other day and nothing happened. Checked warranty and I was over by 3 days. Should of washed My clothes 3 days ago. Called customer service and they were no help. They gave me a number for a repair company that was on the other side of Canada. They really do not care about their customers. I will NEVER BUY ANOTHER SAMSUNG PRODUCT as long as I live. My front loading washer is now a big paperweight. I did get a repair person out to look at the washer with no help from Samsung and he told me it is the main circuit board. So off to the dump it goes. Pay a few hundred dollars more and get a better brand. Thank god I kept my old top loading Kenmore that I have Had for over 20 years. Least it still works.

Had washer less than 3 yrs when broke down. Had to fix ourselves. Sent in info on class action.. was just told we didn't qualify. WOULD NOT BUY ANYTHING SAMSUNG AGAIN. CRAP APPLIANCES. THEY WAITED TILL CLASS ACTION IS ALMOST CLOSED TO US.

We have had a Samsung washer for about a year now. Top loader. It sucks at getting the clothes clean. There is never enough water that covers the clothes to even get them wet. Many times I have to re-wash the clothes. I have tried many different settings and the same thing still happens. It also doesn't "agitate" the clothes enough to move them to get them clean. Also, if the washer does into an unbalanced load, it keeps going and going..... It doesn't stop till you stop it, and then when you're balance the load, it adds more time. And...there is no way to set a load to a larger size load. For the cost of the machine, it should do a lot better at cleaning the clothes. I can hardly wait till the damn thing breaks!!

Bought Samsung dryer, it wasn’t the fanciest one, but has moisture sensor and mixed load bell, Washer and dryer bought as set in 6-2016 for 1700 from Lowe’s. Barely 3 yrs dryer is squeaking, after research this a common problem, called Samsung. They agreed to pay for part, it’s less than 40.00, it’s a roller and pulley tensioner to keep belt tight on dryer drum, the plastic roller they use should be a bearing not plastic especially since you pay a premium. Compared to Roper or Amana they’re considerably less expensive. Samsung quality is poor, problem is Samsung won’t just send me the 40 dollar part, I have to pay their tech to come to my house and install, that’s gonna be 180 dollars to get a 40 dollar. My old GE lasted 20 yrs. No problems. Stay away from Samsung appliances. Do your Research. There a ton of negative reviews regarding washers and dryer. Will never buy a Samsung product again.

I have a 3 or 4 year old washing machine from Samsung. It is the top loading machine that has the reports of it blowing off the top during spin cycle. I had that repaired by samsung. Now it is overfilling and looks as if the whole barrel has dropped and it leaked all over the floor. Be warned. Do not buy a samsung anything. They have a call ticket service that takes 24 to 28 hours business days to go through. For some reason they wanted pictures of everything beforehand. Then I called to make an appointment for repair and they had not sent in the ticket. So getting out of this samsung loop I called a local repair to come out and look at this poorly engineered machine. Hoping I can get my money's worth out of it and it can be repaired but it looks died.

This washer started showing an error code of 8C after a year of use. It’s just myself and my husband. Samsung sent out a repair technician from Sears Appliance Repair, and that took over 2 weeks from the phone call. He said he’d have to order a control module, another 2 weeks. He put it on and left, and it was still showing an 8 C error code, wouldn’t finish a cycle. Called Sears Repair, said we’d have to start over and contact Samsung. Started all over again with a work order, another 2 weeks, and the technician told us it was probably the Mems Sensor. Ordered that, waited another week, replaced the Mems Sensor, still throwing the 8C error code. Finally took it to an appliance repair shop. We were told everything checked out but that it could be the wiring harness, which had to be ordered from overseas and could take anywhere from 6 weeks to 6 months.

I have a three year old set. At year 2 the mother board crashed. The parts and labor was over $300. At year 2.5 the hall sensor went out (per the error code). I replaced that and parts and labor was $100. At year 3 the water inlet valve went out. Parts and labor is going to be $175. The washer also has severe rust around all of the detergent fill areas some of which has eaten all the way through. Instead of pouring more money down the drain on this obvious lemon I am going to replace it. I found out it was recalled and Samsung offered me a $9 rebate to replace it. I am so mad I want to ship the washer to Korea and book a flight so I can hand deliver it to their corporate lobby!

I have had my Samsung washing machine for 2 years. I have had it repaired in my home four times for the exact same reason. Now it is gone out again for 5th time. I've called Samsung and they say I have to pay for their washing machine's problem even though this washing machine and the part that keeps malfunctioning is on a recall. This company really sucks. I wished I would have bought of Whirlpool.

I had a very very bad experience with customer service of this company to fix my new washing machine. 4 times they sent a technician to fix my new washer and finally he said, "It’s manufacturing problem and you need to contact Samsung customer service to replace it" or compensate me. But, unfortunately it’s the worst customer service ever I have seen in my life. They refused and want to send a new technician to try again. It’s 2 months now and they still trying to fix it. Liars and deceptive people.

DO NOT BUY SAMSUNG. I wonder when government will put a stop to allow import of faulty products, that is proven over the years. My washer is 3 yrs old. I start getting the error 4E. Called technician and he said will cost me USD 600.00 and also he cannot guarantee that will not break within 1 year. Unfortunately, I will have to buy another washer when I will be able to find the funds, but I find unacceptable that some authority is not able to forbid selling this product. I work for my money, and is not fair to be ripped off like in wild, wild west.

If you like your White Linen, WHITE, DO NOT BUY SAMSUNG WASHER. I used Pre-Soak, Water Soil highest, Heavy Duty Load, Yet never get a White White. I am Using More Clorox than Detergent and sometime even have to Wash the entire load Again is so much waste of Product and Electricity. My White towels looks like they’re out of trashed, instead of the washer...all Stained even when I washed them twice, I am beyond Frustrated, I haven’t got a cleaned load ever since I got this washer to the Point that I bought New Towels just for my Guests.

I'm extremely unhappy with Samsung. Their washers and dryers are a piece of crap. I gave up an older Amana washer that worked perfectly, even though it was over 15 years without a problem or repair, even heavy loads, to buy this expensive but non functioning Samsung washer. After less than 2.5 years, needs to be fixed. I have had 3 washers in my lifetime, GE and Amana, with Samsung being the 3rd. GE washer worked for 10 yrs before having any kind of problem and Amana, lasting 15 years with no repairs and still running, sold it in 2015 and I know for a fact it is still working for the people that bought it....

I spent more than $1000 on this broken piece of garbage. The machine was just 10 months old and I treated it like a 'queen'. Water just suddenly doesn't flow when I turned it on one day. Called Samsung's Customer Service on a Friday and was told they will get a repair technician to call me. Waited over the weekend and someone called back on a Monday. Told me that their schedule to come look at can only be on the next day & at mid-day from Mon-Fri. That means I have to take a day off work just to wait for their service people to come the next day. They came and took a look - literally a look and found that there is a malfunction on the add-wash door. Told me that they will see if there are parts and if none, it will take time.

Current research turns up several websites claiming Samsung is one of the most reliable washers for 2019. Well maybe after 10 months of worth of 2019 they are still running but my mid 2018 front load was a huge disappointment. Never produced a good wash, passable if you use the setting for extra soiled clothes all the time. Even with just a cap full of softener, the clothes came out smelling strongly of the stuff, suggesting the rinse cycle is weak. I was finally put out of my misery when it completely died after a 10 minute power cut caught it in spin mode. Simply would not come back on. A repairman suggested replacing the main board, but $350 later it's still dead. A total waste of money.

I spent well over $1200 on this washer and, 5 years later, it's starting to fall apart. I'm getting an error code indicating the motor has a problem and it just stops mid cycle. There's supposed to be a 10 year warranty on the motor but I've found out it's only for parts, not labor. The repair company Samsung approved in my area told me they need a ticket number from Samsung. Samsung told me they need my original receipt, plus the technician's report and they might then give me a ticket number. I got the technician out, he couldn't figure out the motor problem but did tell me the ball bearings are failing and it's more expensive to fix that than to buy a new machine and they aren't under any warranty. So I have two problems now. I've sent the technician report and receipt to Samsung to see if they'll administer a ticket number but it doesn't seem their product is designed to be fixed, only replaced. Lowered expectations...

The worst experience you will have if you get a Samsung washing machine. A paddle lifter came out from the drum and when Samsung repair came over they said that there are no paddle replacement and they will need to replace the complete drum. Which will cost a fortune. All other washing machines models can be bought in Amazon or any other online sites. Therefore you will need think twice if you get something from Samsung. Really poor services.

I like my Samsung washer & dryer but I have one issue. They are preset and you cannot reset it to what you want the setting to stay at. Yes, I did contact them to find out if there was a way to reset it.

Worst washer ever. The water doesn't even cover the top of the load no matter how small. The items on the top don't get washed and sometimes barely get wet! I used the recall for the exploding cover but I have not tried yet to see if there is anything they can do about the water level.

Purchased a Samsung Dryer Model: DVE52M8650V/A3 on 9/22/18. Dryer continuously runs even when powered off. Called Samsung on 9/16/19 to get the dryer serviced within the 1 year warranty. 3 weeks later I still have had NO service or new dryer delivered as promised. I have contacted Samsung multiple times and have heard a different story each time I call. Spoke to a "supervisor" and she stated there is nothing she can do, and no fault of Samsung, as now it is in the trucking company's hands. I now have to wait 7-14 days for a delivery service to contact me to schedule a date of delivery.

Just know if you purchase a s.s. washer & dryer that they start to age at around 1 year and start to fall apart around 2 years and have a life expectancy of about 3.5 years. Washer had the exploding recall - had tags sent to put onto washer so we would use the correct setting. On regular wash setting an error has always occurred. The plastic inside shows wear and tear.... It's starting to age bad. The s.s. dryer died after 3 years- brought in a tech who took it apart and said some major part is broken and needed a new circuit hahaha - for $350. He wondered why we would not pay for a new circuit and have him install it for another $150 for it to stop working in a year. Less is more- no more bells and whistles.

Order Samsung washer and dryer. Had delivery on their website for Saturday September the 14th. No one called and said they wouldn’t be coming. Called them and said they had the order but just hadn’t called to schedule the delivery. They show up Monday September 16th for delivery and Samsung didn’t send installation kits that I had paid for. And they don’t want to offer compensation for the time I’ve waited. Just wants to refund the kits I bought when I can’t get the kits in my home town. I’ll have to drive 1.5 hours one way to get one. I’ll never order from them again!!

Bought the fancy Large capacity washer with the sanitizing capabilities. Paid over $1000 for it. It has NEVER cleaned my clothes correctly, no matter what setting it's on. It turns your blankets into a big twisted mushroom. It get unbalanced half the time. Tangles your clothes. And the machine itself is made out of the cheapest flimsy material they could find. Of course it's out of warranty, because there was hardly any warranty to begin with. I sure wish I had kept my old KENMORE, at least it cleaned my clothes. DO NOT purchase their Washer OR Dryers, because they are absolute garbage. Will NEVER purchase a SAMSUNG product again as long as I live!!!

Samsung appliances are THE WORST appliances on the market for the price you pay. My front-load Samsung gave me problems after only two years. I live by myself and wash two to three loads a week. After only two years, an error code kept coming up. I would cut the washer off and unplug it for ten minutes, then it would run, sort of. Soooo, I unplugged it again and took off the front top panel where the electronics were situated. After carefully looking at a connection, I unplugged it and examined the condition of the terminals. One terminal was really corroded and could not be repaired.

These Samsung washing machines really are a piece of crap! I went to wash a small mat today and it couldn’t even wash it before it went out on vibration overload and wouldn’t work again until I reset it! Dish had come out to install something on it and well that didn’t work! This is ridiculous that I spent good money on a washing machine and now can’t even wash my clothes properly! It takes all day just to do a load, plus the matching dryer is working overtime just to dry them. Samsung needs to do what’s right and replace these junk washers. I will NEVER buy another Samsung washer ever! Better yet I will never buy a Samsung product again! Junk appliances that Samsung won’t even back up to fix properly!!

We bought this washer in 2013. We are a family of 3 and after only 5 years of average use we are in the market for a new washer. The drum no longer spins and is constantly out of balance. My husband has googled the problem and it's not new. We tried everything they said to re-balance - replace parts and it still does not work. I would like to think that an appliance should last with average use more than 5 years. It's very disappointing and we will never buy a Samsung again.

My washer recently broke which I need to repair myself, as the cost for service on this issue would be over-the-top. I'm certain it's a rotten drum support/flange that I need to replace, in addition to other possible parts. I've had issues on/off with this washer, shaking, foul odors even post-sanitizing, mold on trim, etc. The electronics have not failed, but the housing/drum parts are not high quality and certainly shouldn't be used in an area exposed to water. The exterior of internal drum (you can't see) gets covered in mold/fungus, and the support parts/hardware literally crumble from water exposure, including the bolts. It WILL fail and break at some point, it's inevitable. Samsung knew the parts would corrode, but used anyway. I'm certain when people call a repairman for an estimate, they choose to throw it in the landfill due to the exorbitant cost of repairing, due to labor. It's a PAIN in butt to replace that part.

Purchased a Samsung washer in late 2018, and now in 2019, the door won't open, powers on, gives an error code and powers off. Tried several things with the tech support staff (resets, code resets, power, ext). I called on a Monday and they scheduled a week later on Wed, almost 10 days later. I said that is too long but they said that's their process. Then on Wed morning, said a tech would be coming. An hour later, get a call saying not until Friday. They asked if that was okay, I said no, they said too bad. The only time I would purchase a Samsung washer is if I had to buy one for someone I didn't like so they could experience the terrible product and service that comes with it.

I have a Samsung washing machine and it really sucks. I always have to put a small load in even though it's a big washing machine for heavy loads. I don't like it. It's a total waste of my money. Never again will I buy another Samsung washing machine.

In May of 2016 I purchased a Samsung top load washer. I paid $1200. In August of 2018 the hose that connects to the pump got disconnected and water flooded my bedrooms, (washer on second level) my living room, my dining room and kitchen ceiling. August 20 2019 the washer did the same thing. Samsung said there was a recall and sent a technician to look at it. Now my home insurance will not pay me anything to fix my house since it happened last year too and I got paid to fix it last year. This washer is a problem and it’s a piece of junk. I would give Samsung no stars on their appliances. DO NOT BUY ANY SAMSUNG APPLIANCES.

The steam washer stinks, It doesn't clean your clothes and it dumps your fabric softener and bleach out on your load before it even start. Horrible design. I have tried everything to fix this, even replacing the dispenser.

Seven years ago I purchased a top of the line front loading Samsung washer and dryer. After three years the spider arm assembly in the washer broke and I replaced the washer. Yesterday the dryer stopped heating and now I'm replacing that. Getting an average of five years out of a washer-dryer that cost $1900 is ridiculous. I will never buy another Samsung product or recommend one to anyone.

The Samsung washer is the biggest piece of junk made. I take clothes out, they still have stains food etc... Even after Spray 'n Wash. It's like their not even wet???? No agitator. It's just a waste of time, money, water, energy, EVERYTHING.

Our flex washer is 15 months old. It is down again. Samsung would not even talk to us since out of warranty. Wow was great product support. Tech has now ordered 3rd part in 2 months?? Really for a $1400 washer?? Would not recommend. Tech has seen 10 of these machines down with in less than 6 months. Obviously Samsung did not do any quality control. DO NOT BUY.

The bearings inside the machine started to rust from a leak in the seal. The bearings eventually failed causing horrible noise when spinning/turning and the drum finally stopped working. Samsung will not help us for being out of warranty. The repair was estimated at $600+ so we declined. Before we replaced the unit we thought we might DIY the bearing replacement but when we opened the machine, this is the condition it was in.

In September 2017 we purchased a suite of Samsung appliances, dishwasher, microwave, washer, dryer, range and refrigerator. We only purchased an extended warranty on the fridge because the new compressor technology had shown issues in other brands as well as Samsung. In only 17 months the clothes washer began shutting off at different times and making a clicking sound reminiscent of a turn signal relay in a vehicle. When it did run the clothes would have white smudges from un-rinsed clothes that required re-washed. We had not heard the musical notes common with a completed load but had not realized it was missing. Instead the machine had to be unplugged repeatedly just to get a single load done but the clicking didn't stop for a couple of minutes. On plugging the unit back into the socket the machine returned to the rinse/spin cycle indicator lights indicating this was a trouble spot in any cycle.

Supposedly it “senses” the load size.. It's a joke. Water barely covers clothes when set on Deep Wash:/High spin /Heavy. Clothes aren’t even wet on top. No kinks anywhere in line. Had repair guy here 3 times. If clothes can't get clean, what's the point of washing them. I haul buckets of water in to fill tub.. piece of crap. I’d love to dump it. Money totally wasted. Don't buy this thing. I'd love my money back ASAP.

I got a front load washer in September of 2018. At first it was nice but 3 months later it smells like something died in it. No matter what I do to clean it, it still smells. I've ran the 3 hour, YES 3 hour clean cycle and still smells. Samsung said they don't fix smells. Really!!! Well can you fix a washer.

I bought a Samsung Washer to replace my old one. I found our washed clothes had a smell that we did not have before. And I watched how the new Samsung washer washed our clothes. It washes clothes with too little water in the tank that there is no way it can wash anything clean. The washer just spins the clothes back-and-forth without any flipping. The clothes near its bottom maybe get cleaned, but the majority of the clothes are not touched. And there are no programs in the machine you can select to make this better.

I bought a Samsung VRT Plus washer in Oct of 2018. I didn't receive it until the end of Jan 2019. The add-door never worked properly but was I was still happy to at least have a washer again, so I over-looked it. March of 2019 I started to get a 4C blinking and beeping on the operation electronic control panel and it wouldn't wash or let me turn off to start over. It would take all day just to get a load done. After contacting the company finally June 4 they assured me they would fix it, replace, or refund money. I have made 10 calls in 2 months with each saying it will be taken care of. I have to stay on the phone anywhere from an hour to 3 hours to talk to refund company.

Before buying a Samsung Dryer do a quick search for "Samsung cracked drum" and you'll find thousands of dryer owners who have experienced one or more times when the cheap stainless steel drum cracks along the poor weld seams. Samsung refuses to do anything about it, but they will happily sell you a new drum with the exact same defect for another $300+. Many people found a workaround by buying older, higher quality drums but Samsung figured that out and discontinued that replacement drum, forcing owners to try and repair drums themselves or suck it up and buy another replacement drum from Samsung (usually every 2-3 years). Yes, their dryers look great and work but they have a major manufacturing flaw and won't stand behind their products!

We purchased brand new Samsung washer and dryer at Home Depot in Las Vegas and they installed it and after few loads washer started leaking water! Spend all day on phone with HD and Samsung trying to get it replaced and they told me I had to wait 6 days to get tech out. Got mad and told them to come and pick up both and I want full refund! Also called HD credit card and made them aware of this! Never again buying SAMSUNG products.

I remember when Samsung made televisions, and they worked well. They should have stuck to that. Our washer lasted just over a year. Will not be buying any Samsung products anymore. $1000 for a year is shameful. I would give zero stars if I could. Buyer beware. Stick with the companies that know how to make washers and dryers.

Bought brand new washer and dryer 3 years ago. The washer model# WF45K6500A began giving an error code of 4C within a few months of using the machine. Contacted Samsung about the warranty and was given a phone number for service repair. The business had no voicemail and no other number was provided. Called Samsung back after two weeks of trying and they finally got the guy to call me. He lives in a small town 60 minutes away. There was no other tech in the area and I live five minutes from Lowe’s in a metro area of over 500k people. We got the machine to run before the tech came back but only if we used tap cold water. Did this for two years because we knew we wouldn’t get any help from Samsung. The thing had finally quit working and flashed the code for a leak where there isn’t any leak and will not reset even if I turn the breaker on and off. Buy something else because this is one thousand dollar mistake.

Purchased the Samsung washer WA48J7700A on December 31st of 2016 as a New Year's gift to myself. This particular model has all the bells and whistles. Well less than 2 1/2 years later, it’s ready for the scrap man. Stops between cycles, and there is no solution for fixing it. Tried everything known to man/woman. At the time of purchase, Consumers Report rated it high in quality as well as performance. I swear, I sometimes think these companies pay to get a favorable review. So that was my reason for purchasing this model. Will never buy another Samsung appliance.

I have a three year old Samsung washer that was giving me HC error codes. After numerous calls to tech support they said they would need to send out a service tech. Since it was just past the three year extended warranty, this cost was not covered. Repair tech determined that it would need "$400-500 worth of parts and labor" to get it running again. This 'diagnosis' cost me almost $200. Now I am stuck... Do I spend the money on this in the hopes that it won't break again, or do I just go buy a new one (anything but Samsung) that has an extended warranty?

Samsung Washer 3 years old has a mold build up. WA 45H7000 W/A2, this model are all like this. Had a pre approved refund and a shipping place to call to pick up said washer so they could inspect it (these are the same models that were exploding). For over two weeks they said the refund was on its way. One person called Kevin even told me last week the check was in transit with UPS. These people are from the Dominican Republic. They tell me now that I will get a phone call from the higher ups to explain the situation. You really don't want to do any business with Samsung, just look at their reviews on Google. I have filed a complaint with the Attorney General. Buyer of any Samsung products BEWARE!!

Yesterday, on June 18th, 2019, I used the washer machine and the machine’s error code appeared while I was away from home. My boyfriend’s roommate messages us the error code dc. I noticed that the machine kept adding more water and additional time to extend the cycle’s interval and the loads would be really wet. So I called Samsung direct line 1-800-726-7864 and I was able to connect with the repair company called Tekniton. Teknition told me that the warranty for the recall of the machine was expired and I asked about extending it and not paying for inspection, labor, and parts.

After 5 years of use, the dryer drum has cracked at the welding points. Had high-Yelp-rated appliance repair company look at it. They said that it’s most likely a mfg defect. Samsung didn’t care, wouldn’t provide any accommodations. Will never buy another Samsung product again with this type of shotty workmanship.

My decision to buy a Samsung top load washer was the worst decision I have ever made. What a disappointment and a total waste of 700. They charge you to come look and then say nothing is wrong. It cannot do two towels at one time. I could go on and on. Just don't waste your time and money. I will never again buy a Samsung product. I had to give one star in order for the review to work. It deserves 0 stars.

Please,be aware!!!! Purchased Samsung washer and drier from Home Depot in 2016. Washer was recalled 3 month later and replaced for newer model WA7450 5.0 cu. ft. Top Load Washer. MODEL NUMBER: WA50M7450AW/A4. 5 months later loud noise while spinning, off balance of unit caused control panel to break, still on warranty. Samsung replaced and mechanical and cosmetic parts... 4 month after repairs were done the same problem and Samsung Refuses to fix it even washer still on Extended warranty, saying they can not fix the same parts because it was already fixed. Washer has balance issues, some models a part of class action lawsuit, no wonder why... People, BE AWARE DON'T BUY SAMSUNG APPLIANCES!!!!

This Samsung washer - WF45R6100AC – was purchased from Lowe’s along with five-year warranty and installed by XPO (Lowe’s uses XPO for northeast delivery/installation services). I was not happy with the installation. It was slightly rocking at one corner (not the other) and the guy didn’t level the machine. I called the Lowe’s and had XPO come again. But now it rocks on both sides after they leveled it and XPO says I am rocking the machine too hard. I am not, and before, it was only rocking on one side! Make sure you get the installers to level the machine because the first thing manufacturers ask you if you call them with a problem is if it is level. Getting to the washer:

My washer machine Samsung have less than two years, I am very unpleasant, the clothes come out very dirty. This machine leaves the clothes with a grime and very dirty. You must to remove all grime with your hands (on the clothes and inside the machine).

High energy dryer but can’t pick in drop down menu. I have only had my expensive high end Samsung dryer for a little over two years. Replaced the belt on it last month, no problem, but now I have to replace the motherboard as it will not heat anymore. Spent over $300 in repairs already and motherboard will be another $200 on a fairly new machine, that had only 1 year warranty. I will never buy another Samsung product, their support was fine but they had a repair company call me that was unwilling to quote me a price on a replacement without charging me for coming out. Terrible product terrible service.

We bought a Samsung washer and dryer for our summer home 18 months ago. We have used it for approximately 30 loads. The washer broke and Samsung doesn't care. The first time we called, which was yesterday, the girl said it was under warranty and they would call us back to make arrangements to service it. Today someone else called and said they would do nothing. I am confused, they both had the same information. I also have a set of Samsung washer/dryer at my main home and had to replace a part in the dryer after about 1 year. Stay away from their products, they are not built to last and they do not stand by their products.

Bought a Samsung top loading washer and it is the worst appliance purchase in my life. First, the motherboard malfunctioned and had to be replaced. Second, unless it is set on the bedding cycle, there is not enough water to properly wash clothes. I could live with that. However, now the clothes come out worse/dirtier than when they went in. The clothes are always covered with specks of leaf like material on the clothes, lint, dirt, etc. We tried taking the machine apart and cleaning, but that was a nightmare also. Also, the manual is JUST AS BAD AS THE WASHER! "Clean the interior of the machine following the instructions"... NO instructions. IF I COULD RATE THIS WASHING MACHINE ZERO STARS, I WOULD. I will never buy another Samsung appliance of any kind!!!!! Samsung should stick to electronics, not appliances. Although seriously considering not buying any more Samsung ANYTHING!!!

I bought a new front loading washing machine and dryer on 9/1/2018. After three months the washer started vibrating on the spins cycle. The tech, who has now been out four times to fix the problem told me that the washer was not designed to sit on the drawer cabinet and that is why it vibrates. Then he told me that if I used a slower spin speed it would stop the vibration. The last service call the tech said I should do smaller loads. Now I am having a problem with the dryer. Fabric gets stuck between the drum and the housing. The tech was supposed to be here on 4/16/2019. I stayed home all day and no one showed up. I asked Home Depot to take them back and issue a refund. The Home Depot will only take the machines back for 90 days. After that Samsung has to agree to take the machines back. NOT HAPPY.

Updated on 05/29/2019: I've been trying for a year to get my refund or to get reimbursed for my top loader washing machine. Mind you they sent Dish Network. They showed up three days in a row on Memorial Day weekend and ruined my whole holiday weekend working on my washing machine and promised me I would get a refund for it. It is Memorial Day weekend also again and I still not received my refund check for my washing machine a year later. I have spent hundreds of hours on the phone with Samsung trying to get this resolved. Buy it from H. H. Gregg or which went belly-up and is no longer open!

I have a Samsung Washer who had a recall and the Samsung support department tell us they are going to refund us, and they are going to send us an email to start the refund process and we never received that email neither a call. We were complying three times and always said they are going to do something and we still waiting...We have a big family and need to resolve this fast!

I purchased a Samsung Flexwash (dual washers) and a Dual Dryer in February of 2018 for about $3500. About three weeks ago the washer decided to throw an error 18:8j which is not in the manual. Since we were 2 months out of warranty, I had no choice to call a local service person. However, in my area no one will work on Samsung appliances. Finally found one person that would attempt to look at it and said the PCB board was the common issue. Had that replaced with same results. Today we are still running to the laundromat to do laundry and on top of the $3500 I paid I am already an additional $400 with the fail attempted service repair. Bottom line is I will not own another Samsung appliance again. Overengineered....

Model WA48H7400A Samsung washer. The washer only lasted 3 years. It was diagnosed with a sub-board or motherboard malfunction and could cost somewhere from $300- or more to fix. We are very dissatisfied and disappointed to say the least and will never purchase a Samsung appliance again.

Noises and can’t change side door which I want to swap door side and it won’t allow me and sometimes get mold smell and hard to push off to clean it out - the price was ok. I didn’t like to hear many noises too.

Washer stopped working many times. Each time I discover a broken wire. Thank god, I can fix these wire. They are using gauge 28 and 30 wires for a machine that needs at least gauge 18 to accommodate vibration and shaking of the machine especially during rinsing and spinning. Simple wiring is trash.

Purchased a Samsung washer dryer set in 2016, paid $497 for each on sale. Washer was recalled but has worked fine after replaced. The dryer, buy the long extended warranty. Repairman is coming out for 6th time, third time heater burned out, replaced drum wheels twice, can't remember what other service was. Now that been taken apart so many times when it runs sounds very loud. Remember, this is under 3 years old. Beware.

I don't have a problem with the actual washing capability. This is my second Samsung washing machine. The first one had no issues with labeling so something has changed with how they print the labels on the machine. The issue I have is that the printing around the knob wipes right off. No special cleaners, or excessive rubbing. I use a wet paper towel and the letters just wipe away like I'm wiping them off a dry erase board. The only cleansers that could have gotten on these letters would be washing machine detergents. I would think that when a company makes a washing machine, they would consider the fact that detergent could get dripped on it. We have had the machine less than a year. My last machine I had four about 10 years and never had any issues like this.

Have not even had my Samsung washing machine 2 years and it started to smell really bad. I took off the pulsator and the bottom is covered in mold. Been washing my kids clothes in mold water for who knows how long now. Totally disgusted!!!

Purchased a set 2014 and the washing machine model is WA45H67000A. It is rusting all around the top, and soap dispenser. A piece of the metal above the dispenser has fallen off. There is a lip on the ring around the top that apparently holds water. Samsung said that we would have to pay the costs to repair it. No washing machine should have rust like this. The lip is hidden and doesn't show until you start looking underneath it. This is a poor engineering design and have read reviews with many having the same problem. We will have to buy a new one, as it will cost more to repair than to replace, but it will not be a Samsung. This is the first foreign appliance and it will be the last. Going back to American products!

Dry time over an hour, bad installation, dryer plugged up with lint after the exhaust system cleaned prior to installation. Dryer has burning smell due to lint buildup. Samsung does NOT train their installers.

Our super modern Samsung front loading washing machine needed repair work done within 3 months of purchasing. Samsung sent out one repair company who claimed they had to do an inspection first - even though the repair work and necessary part were already verified. They then tried to double bill both us and Samsung for the visit, saying Samsung would not cover the service call. We ended up getting their useless service call covered, but not until after a total of 46 phone calls, emails and voicemails to/from Samsung, repair companies. Samsung sent out a different appliance company, who brought the part with them and repaired the appliance in a single visit (no inspection necessary) with a total repair time of 15 minutes. However, the entire process took over three months. After this experience, we have decided to sell the Samsung washer and dryer before the warranty expires and buy a different brand.

I purchased the set of WASHER and Dryer at The Home Depot for $3,467.86. Before one year of use the washer was broken. The service that Samsung sent was disgusting, unprofessional. I had not machine for more than one week. Today, it is broken again. I requested for the replacement of the unit. The Executive customer relationship, said only “unfortunately” we can’t. They are sending a tech again to see if they can fix it. I DO NOT LIKE TO KEEP A WASHER MACHINE THAT FAILS TWO TIMES DURING THE FIRST YEAR OF PURCHASE. I paid for a new one!!! Please, replace it. This is not fair for a faithful customer. I’d ask to this Executive customer lady, if she would like to keep at home, a two times repaired washer machine while still paying for a new one?

I bought the washer and dryer 3 years ago and the washer has pieces of paint and parts falling off. The paint is chipping away and the bleach compartment has completely broken off. I have a huge ugly hole. It still washes but, I keep seeing chips of paint on my clothes.

Bought a pricey Samsung top load washer in July 2017. This week I get error code 5c for its failure to drain. I call Samsung tonight and discover it’s likely the pump as there is no issue with the drainage hose. They were going to call a technician out to me when I inquired about my warranty. 1 year parts and labor. Are you ** kidding? Shame on me for not researching better prior to purchase. But who the hell thinks their washer will break with light use within 2 years. What a disappointment in quality and customer care.

This is the worst washer and dryer ever. I have had repairs on both the washer and dryer. Got a postcard in the mail about the settlement litigation for the no account washer and lo and behold if you can remember when you bought it they will give you a small allowance to buy another product from Samsung. Now why would anyone want to purchase another product when the one you have is trash. The dryer will not work half the time. Have had repairs to it.

September 2018 - washing machine craps out. When set on small or medium load, the tub starts to fill up. But once it reaches its intended level, it switches to extra large load, fills up the tub and then sits there, doing nothing. Called Lowe's, where we bought it. They said, "So sorry, the 1 year warranty expired last month." We have to call Samsung. Called Samsung. They said there are no local Samsung repair providers, and give us the number of the "closest" one - I use quotes, because the number they gave us was from Oklahoma City. We live in Iowa. Took matters into our own hands, and called a mom and pop shop. They made one attempt. It didn't work, then said they had to order parts.

I have had my washing machine for 2 years and it needs to be replaced entirely! The quote to fix it was 1000+ which is more than the machine itself cost. These machines are poorly made and do not last. We had lots of problems. First the sensors went at the 2-year mark and now the bearings, gasket and drum. I do not recommend wasting your time with these poorly made appliances. Spend a little extra and get something that will last. 2 years is pathetic, a washing machine should last much longer than this with regular use!

I bought my washer in 2013 and within 2 years I had rust on the area right outside of the bleach holder. Now it is rusting under the rim and affecting my clothes. I've had multiple pieces of clothing ruined by this washer. I will not buy another washer or dryer from Samsung.

I purchased a brand new front loading washer. Within one month it stopped working. I have had four technician come over to my house during the weekdays to fix the machine. They changed a lot of parts. The machine still does not work. I requested Samsung to replace the machine. I have been on hold as customer service keeps transferring me from one department to the next. Will NEVER EVER buy Samsung again. This manufacturer is uses cheap parts in their machine. There is a reason why their machine cost less. Customer service is horrible. Never encountered such terrible service in my entire life being a consumer.

We bought 3 major Samsung appliances. First the W/D stackable combo. Nearly $3000 for the set. They are 4 yrs. old and the washer is failing to dispense soap. Going to cost $300 to buy the whole drawer that the soap is dispensed from. Second is the dishwasher. 2 yrs. old and the washer arms came out. Replaced that problem for $275 and now it is giving me an error code and will not wash at all. Don't know what that is going to cost but from the sound of the machine it is in the motor.

Mine is the model that had a recall because the tops were popping off during the spin cycle. The independent contractor person came to fix it, and there weren't any major problems with that. HOWEVER, as a washing machine it is the worst product I have ever heard of, seen, or used. The point of a washing machine is to get your clothes clean, correct? Well, it fails on all levels. I suspect its water-saving feature is mostly to blame because the water is not high enough to submerge anything. Allegedly, this is not supposed to matter and the clothes will be clean anyway. But I tell you, if I put something in that has visible dirt on it, such as food or barf, when I take it out after the wash it looks like I put the item outside in a puddle and let it sit for an hour. The end. The self clean feature is a joke, it takes a long time and leaves garbage in the bottom of the drum that I have to physically wipe out with a paper towel.

Never buy stackable! Won't service units unless installed! Numerous issues regarding noise, electronic failure, vibrating, leaks, odor, horrible servicing reps who don't get paid from Samsung then try to flip the bill on you!

Samsung washer does a very good job, has been very reliable, no maintenance issues. Price was higher than some of the others but not so high as to be unreasonable and thus a 3 on value as the price was just fair but not a great bargain.

No complaints at all on getting the clothes clean. It’s just the reliability and workmanship in the dryer that is a concern. The dryer is only 3 years old and have had to replace the idler pulley, the heating element, and all four rollers so far.

We have used our washing machine for about 7 months. About 2 months ago I started noticing a white sediment on my clothes when I took them out of the wash. Now, about 3 weeks ago I started noticing a brown gunky residue left on the clothes and in the washing machine. We try to report it to Samsung to no avail. We took the pulsator and drum out and discovered a large amount of mold and mildew on the machine. The pulsator is made of a plastic piece inserted into a chrome piece which you cannot get apart. In between these two pieces the mold is stuck!!! Will never buy another Samsung product.

Excellent value. The only problem that I can see with this washer and dryer combination is if you attempt to stack the two units. The controls for the dryer are on the top of the dryer, 7 or so feet about the ground. Not good if you have a 4'11" wife! Other than that, these units are easy to use, very good looking and so far, very reliable.

I'm a widower, with a house keeper, and I bought the very best for her to use and that is easy for me to operate as I am now disabled and not able to do things as before. They are the large units with front door access. With very clear instructions and double wash and rinse. Bought the Home Depot after scouting around.

These washers are not made to last. Our washer lasted just over 2 years. The moving gears are made of a plastic that does not hold up and to repair it cost more than half of the price of the new one. They make it so you have to replace the whole assembly rather than being able to just replace the broken piece.

Samsung front load washer is poorly made. My first one lasted less than 2 years. It started making horrific noises. Turns out the drum seal, bearings and drum shaft and carrier were destroyed. I was quoted over $600 for the repair. Samsung won't even sell the bearing and seal like most other brands, you have to buy the whole rear drum half assembly at about 10 times the price.

The washer takes forever to fill with water and many times the level of water is not enough. The dryer keeps spinning after items are dry. My water and electric bill are extremely high due to the inefficiency.

The washer filter is very difficult to remove. The dryer heating element has failed 3 times. In addition some of the diodes that control temperature have failed so I actually had to wire around one of them while waiting for the actual part. In the dryer's defense there was a venting issue that I had to correct but even after the venting issue was fixed there were still heating related problems.

Cleaning the gasket around the door is a real pain especially when you have a dog. The washer always smells no matter how often I clean it, I will never buy a front loader again. I heard that other people have the same problem with front loading washers of other brands. One thing I do love about this washer is the big capacity tub for large loads, I washed 2 sets of king sheets together and they came out perfect.

My washer does a great job of cleaning all items it washes. Uses very little water. The machine weighs the load and uses the appropriate amount of water needed to get the job done. There is no rinse and hold cycle, which I really miss. To soak items, I have to let the machine run for a while so water amount can build up, then stop the machine for a while to soak the items. Inconvenient but effective.

Washer has many functions, 95% of them we use the normal function which washes very well. The same is true of the dryer, & the results are just great. We have a Samsung microwave & a Samsung toaster oven. All of which work wonderfully well.

The filter drain cap is impossible to work with. The snap broke and I had to cut tube and install another. The dryer tangles everything which negates all the features as I have to keep going back and untangle the laundry. The lint filter is difficult to work with. I am disappointed I purchased front loads.

The washer is extremely loud!! Most of the time there isn’t enough water to get all the clothes wet, let alone clean. I had the washer about 3 months when I had to have repair done to the washer, and 6 months after that another repair due to the incorrect water temp. I will not purchase this brand again!

Cannot do large loads, can only put 1 large towel in with load, had to have it repaired after a few months of purchase. Machine is severely rusted and it is not in a garage or outdoors. Does not adjust the loads as advertised.

I'm on my second set of Samsung's W&D. The first washer was recalled due to exploding top. I used a generous rebate to purchase the replacement. While I didn't have any issues with the first one, I decided to not take any chances; it performed admirably. The replacement is just as good, however, there are times when the load (heavy) becomes unbalanced, requiring a re-shuffle of the contents. The dryer was purchased to match the new washer. It is way more advanced than the first, e.g., steam capable; mixed-load drying, plus. I'm into my third year with this combo; so far so good.

Our washer does not clean well. I have to wash every load as “heavy duty” just to get small amounts of dirt out. If my toddler wets the bed, her bedding will still strongly smell like pee after washing. I have tried different soaps but it doesn’t matter. I have hated the washer since the get-go. The dryer works fine.

I've owned the top of the line Samsung washer and dryer for 3 years and the washer has been repaired twice and dryer once, and now the washer is making a banging noise; we had a Maytag for 30 years and it was only repaired once and that wasn't until about the 25th year! I will never buy another Samsung product.

Washer does not clean very well. Stains still remaining even with pre-soak cycle and reputable detergent. Washer leaves an odor on clothes even if you clean regularly with cleaner. Will not buy another one.

This is by a long shot the best washer/dryer I have ever bought. It is very well thought out and for example I purchased a GE washer/dryer about 3 years ago, and started having problems right away with fungal growth around the agitator about 1 month after I bought it. GE denied there was a design flaw in their washer dryer combo and never fixed the combo machine. My laundry room always smelled like rotten eggs and my clothing looked grungy. I had to bring my clothes to the laundromat to get them clean. This machine is a hard working joy (the Samsung) compared to the GE. I was so ashamed and disgusted with the GE.

Would rather have a washer with an agitator... This washer gets clothes clean but not like the washers with an agitator. Many options available, stays pretty clean, very nice looking and like the AccuWash feature.

Purchased Samsung stackable w/d in 2010 and both have failed multiple times costing more money. Washer does not get the clothes clean and the dryer is broken again and I'm done fixing it. Now the problem is they are stackable and to get a dryer that fits on the washer, I'm stuck getting another Samsung. I also bought Samsung refrigerator and stove at the same time and both have failed multiple times. If you buy Samsung you may get through the one year warranty but set aside money to constantly pay a repair person to fix them and those parts are super expensive.

I have done everything possible but nothing helps. My machine will not drain properly. Every load I need to empty the water by the hose in the front by the filter. I call Samsung repeatedly. They tell me that is normal. They told me my hose is in too far. They told me to remove everything and redo. NOTHING works. I am out $500 for a washer that I can't afford to replace. My laundry smells of mildew. Nothing takes the odor out regardless of what detergent we use. We properly clean the machine. Do the self cleaning cycle and nothing. This is a problems that Samsung should be addressing. There is no way I should drain 2 cups of water after every load.

We bought a Samsung washer dryer pair in July 2014 while our new home was being built. We put them in storage and installed them in Feb. 2015. Last winter, after just three years, the dryer quit. Everything we researched suggested it needed a new sensor or new "card" or something electronic. Just to get a repair company to look at it was expensive, and we knew it would need parts and another trip, so we just took it out and bought a plain jane Maytag. Nothing fancy or electronic. Today, the washer, which was one of the recalled ones, quit. The tub apparently broke loose and dropped and it kept running water in it. Had to pull soaking clothes out, then bail the water out, then just be thankful it didn't explode or worse. Went online, found the mate to the dryer we bought last year and ordered it. No more Samsung. They costed way too much to tear up in 3 & 4 years. And just two people here so they didn't get that much use.

Doesn’t clean. Have to wash clothes over and over and over and still terrible. Clothes rub together and shred them and doesn’t remove lint to clothes. End up with lots of pilling. Worst washer made. Can’t recommend.

Laundry is full of dirt and debris after a normal cycle. The rinse water is sucked out of the drum through the laundry items which act as a filter catching the dirt. This is a new Samsung HE machine with no agitator. Had a Kenmore for 20 years and never had any problems like this.

Purchased October 2016 a brand new washer and dryer. Samsung top loader washer, dryer and the fridge have all had issues and within 26 months and a week apart the washer and dryer both have major repair issues. I am at a loss to replace. The drain pump has broken during a spin cycle and the dryer makes an awful noise. The pump for washer alone is over $100 to replace ourselves. Purchased a Samsung fridge also and the middle pull out drawer for beverages and cold meats had its own thermostat that does not work so all food is nearly frozen. Will never purchase a Samsung product in my life.

I bought the above washer. I liked the feature and it worked great until one day (less than two years old) it started banging and rocking during the spin cycle. Getting Samsung support and their Local service company never happened as they could not get organized. After a week, I went with a local company. Bottom line, the Control board and motor were bad. $550 in parts alone + tax and shipping. If I had them repair it, it would have been $750. Had to take it to the curb.

Want to warn everyone who may be thinking about purchasing a Samsung Washer or Dryer. My Samsung washer went to the landfill 2 1/2 years after I bought it brand new at Best Buy. I replaced it with a Speed Queen (made in America) washer. Samsung would not fix or replace my washer. They made one attempt to fix but it wasn't fixed. The steel tub split in two, it wouldn't spin, the mold around the rubber door could not be fully cleaned. My clothes were never clean from day one. Now, my dryer is 3 years old and that no longer heats. I'm looking at my receipt right now and I paid $1,427.75. I was expected these appliances to be "durable goods". Stay away from Samsung. Problematic and they will not remedy.

I have a Samsung, top loading, no agitator, HE washer that I absolutely hate! The only way to get the clothes clean (or sometimes even wet) is to do every load on the heavy duty setting and to pile all the clothes on one side so it senses that it’s really full. If you don’t do this there will always be soap debris on anything dark which is a real pain! I would never buy this washer again. Oh I almost forgot... it was also recalled because the bolts holding the drum would break off and shoot through the top of the washer! When this fix was done they put a new label on my dial that changed settings.

I bought this machine on sale at Lowe's. My only complaint is the level of vibration. I solved that with simple rubber feet that hold the machine nicely in place, though the vibration is still there. If I had know that I could have bought a Speed Queen locally, I would have done that, instead.

Not enough water or agitation to do the job. Very difficult to reach items on the bottom. Seems they are a bit over priced. I would definitely consider buying another brand in the future. Sorry I got these.

I have the Samsung front load washer/dryer pair. I've had it for over 5 years now. I've had some minor problems with it such as: when washing on the extra long cycle, the washing machine would pause and I'd had to push the button to make it continue, not sure why it does it for just that particular cycle. Secondly, when there is nothing in the washing machine, sometimes water leaks in the tub, randomly. I wish I had more options to make it the water temperature that I want to make it, instead it being pre-set for certain loads. I love the quietness of the washer and the alarm sound when it's done. I haven't had any trouble with the dryer, but I noticed it has gotten louder over the years.

Motor in the front loading washing machine disintegrated. When it broke apart, pieces went into the drum and dislodged it. The second repair was for the drum being dislodged and the bar that it rotates on broke. The front load dryer heating element has burnt out twice and was repaired. The repairs have all been after warranty expired. I have spent more to fix it than I paid for both units and I will not repair either again. I will never purchase front loaders again.

I love my washer which I've had about 18 months. My clothes come out nice and clean especially the whites. The trick to great looking laundry is let the washer decide how to wash your clothes after you select the type. The only complaint I have is the vibration noise it makes during the spin cycle. But other than that I would recommend this washer.

The Samsung top load I purchased doesn't seem to clean the clothes as well as my old agitator machine. It uses less water but clothes do not seem as clean.

Newer technology, like steam in the dryer and takes a little effort to learn how to use. Love the washer but one thing I miss is the ability to just spin dry something without the rinse cycle. Love the option of adding garments in middle of cycle though.