Samsung Washers Reviews

I bought a 15kg Samsung washing machine Friday 8 July 2022. Wow what a machine. You can't go wrong when you buy it. Easy to use and do its job. It looks stunning. It saves water with the water levels and does not use much power. Best machine by far on the market.

Very disappointed at Samsung’s customer service. We bought a washer and dryer directly from their site. They forgot the piece to stack it when delivering and NEVER came back to install it. We have been trying to get them to come for weeks now. You will last a day in the phone only to sometimes get hung up on. Also, they transfer you department to department and NO ONE KNOWS ANYTHING! Is absolutely ridiculous that after spending thousands of dollars there (including a 75” tv) they couldn’t solve the issue. Do not recommend buying directly from the Samsung website.

It was a total waste of money. After 4 years of using it only a couple of times a month light loads, since I live alone, the water is not draining after the full cycle is done! The quality is really not that great. Does not clean clothes properly and now because it's out of warranty I have to spend who knows how much to repair it. So I have to think about purchasing another washer after such a short amount of time! I am really disappointed.

We purchased this washer in 2014. It became very noticeable in 2018 that it was beginning to rust around the area where you placed the Clorox. Also, I noticed at the edge of the top of the washer, it too was beginning to show signs of rusting. This was very frustrating because it was only about 4 years old. I started 2019, early 2020, I contacted Samsung and they informed me that my warranty was out and they had a recall. They would have to come out to repair the recalled part and then they could address the problems with the washer. I never heard from them. I called back, but to no avail, it was hard to reach a person.

I purchased a SAMSUNG Front loading washing machine for $1223 on May 23, 2022 through Home Depot. The washer looks great but does not work, spinning machine is hitting front door hard, Samsung will not help me. Washer is defective, Samsung saying they will call me back in 1-2 days, I've been awaiting without a call back so I them back for them to tell me the same thing. I paid $1223 for a new washer but They delivered me a broken washer without a refund nor replacement.

I bought a set of Samsung washer and dryer about three months ago. While my washer is ok it’s the dryer that has issues. I can’t use it on any cycle except ”timed dry” otherwise it shuts off within five minutes. And one day it wouldn’t turn on at all.

I purchased a Samsung washer that began to have issues right away with it. The washer would start to leak water out of the front creases and the front load door even after securing tightly. My washer is a little over a year old. I called on my last day of warranty for service. Samsung support of course does not follow up. No return calls and allows my warranty to run out that day purposely. In the same day they cancelled my service call telling me my warranty was out. I contact Samsung support and all you get are people that are put sourced to answer these calls that you cannot understand what they are saying to you. I finally get someone in management and he becomes rude in speaking with me tells me it’s my responsibility to take care of the washer since it’s out of warranty. Mind you they discontinued the brand washing machine so therefore the parts are hard to get.

We purchased a Samsung smart washer and dryer set from home depot (which by the way was the greatest!!!). On the other hand dealing with samsung has not been, we did not even have our washer and dryer set 30 days and the washer stopped working. So immediately we contacted home depot but because it was still under warranty through samsung we had to deal with them! This is where the nightmare begins... Oct. 2021 was the 1st phone call to samsung, they sent a repair tech to look at the washer; tech arrived 2 weeks later and tells us there is not a fix for it. They are still waiting on parts that are on back order for months now.

I purchased a Samsung Washer/Dryer combo in November 2021. Manufacture date is February 2021. Washer and dryer both have had issues. Spent a lot of money on these products. So disappointed and repair reps absolutely rude and condescending.. Never again. Hate this product. Complete junk.

Samsung Washing Machine is just a little over 2 years old and there is a drainage code of SC that is coming up. We were told it cannot be repaired. I would never recommend a Samsung product to anyone. Not knowing this we bought a Samsung Dryer a few months ago and are not very happy with it either. Stay away from Samsung Appliances.

We have a washing matching that is less than two years old. A huge concrete piece broke out of the bottom. The repair technician said Samsung should make it right. They refused. This is a manufacturer's defect. Concrete just doesn’t break.

This is a terrible product. We bought this washing machine Oct of 2020. Within a months it started making a loud rattling noise - so we closed the door when we were washing clothes. In Jan of 2022 the noise was so loud that it was intolerable. Called Samsung multiple times. They sent repairman. He indicated the bearing unit for the spin basked needed to be replaced - but no parts available and unclear when they would be available. I asked Samsung if they could provide discount for us to purchase new unit - they said it was out of warranty and nothing they can do. We had the unit only for 1.5 years. Unbelievable that this is par for the course. Samsung used to stand for quality - but that is no longer the case. We are not going to buy Samsung products anymore. We are replacing the unit with a Maytag washer.

I have had a Samsung flexwash for 4 years now. The machine I bought never works correct. I have had problems about a year after we bought it new. So that being said. The problems we have had been from needing a new control panel to having it not spinning. Now they discontinued the parts for the washer. I spent 2500.00 for a washer that never works. I spent about 1000.00 for repairs. Think twice before you buy a Samsung flexwash.

I've had a large capacity Samsung top loading washer for about a year and a half. Purchased new at Lowe's during the pandemic. It has a sticker on it for a 10 year warranty which only covers the motor. The motor should die sometime mid next week from the other problems it has. I chose this washer because of the big tank, and it will wash a normal size load but it won't spin them. It gives a constant unlevel load error during the spin cycle with bells going off the entire time, it will fill dozens of times by itself to try to level the load, and the "spin only" cycle does the same thing. Just keeps refilling to try and level the load. Literally, it will do this all night long. At this point I am wringing the clothes out by hand and throwing them in a 12 year old dryer that won't die. If there are four tee shirts and a pair of socks in it, it might spin those.

As the title states, inverter board failed after 33 months. Aftermarket replacement part costs upwards of $200. Appliance only costs $500 on sale. Purchased a new appliance from direct competitor. Maybe just got unlucky.

I purchased my washer from Home Depot, but Samsung product. I purchased the home depot plan to cover any issues on washer. I noticed the washer did not empty completely so I would use the spin only and water continued to stay in washer. I have lots of white or light clothes that have stained due to the defect on this washer. I called the samsung call center since 12/18 a ticket was made. I had an appointment for 12/20 no one showed. And here we are 02/23/22 and my washer has not been repaired, no replacement or exchange, and no refund. I was assigned to 2 service providers and later after month they had no one to service my area. So still in refund process which I have sent proof of what is required and still no service. My worst experience as of yet. Protection plan are a hassle. The outsource call centers are even worse. Manufacturer Samsung really needs to make this right.

The washer is appealing looks-wise. It has the extra door in front to add clothing to a load. It's rare you're able to use it because washer makes it IMPOSSIBLE so it's worthless. Loads take an enormous amount of time to wash. For example: 1 "normal" load using hot water takes up to 2.5 hours depending on your settings. Steam setting takes 3-4 hours per load. There's a "quick wash" setting that takes 25-35 minutes but it literally washes them for about 2 minutes and it just splashes it with water and tosses it from side to side so it rarely gets clean or smells clean. Laundry takes a ridiculous amount of time. This is no joke. "Towels" setting can not be set to "hot". There's no ability to customize loads how you want. If you want super hot water you can't use the towel setting. No ability to wash on "normal" "hot" for less than 1hr. & 44 minutes.

We purchased a Samsung washing machine, model WW 22K6800AW/A2 in May 2021, so it is still under warranty. Recently, clothes were soaking wet at the end of a cycle, even after running on very high spin and even with an extra spin cycle. I called Samsung, and reached a very knowledgeable and helpful technician, who walked me through the process of recalibrating it. Turns out I'm supposed to do this 5-6 times a year! It involves getting down on the floor and draining water out of a small hose at the bottom front of the machine for about an hour. What a mess! Then you have to open another, larger outlet and clean it and the filter built into its cap. Then you have to run it through a special cycle to recalibrate it. None of this is in the owner's manual! There is also a filter in each of the water hoses where they plug into the wall that have to be cleaned out regularly, involving moving the machine away from the wall.

I was shocked when I turn on the new machine, to learn that a DRYING cycle takes 5 to 7 plus hours. I sincerely hope I am WRONG. I will know at the demonstration session next week. I will then update this review. In the meantime, any comments from other users?

I purchased a Samsung washer. After a couple years I noticed the top of the machine was rusting so I called samsung for a repair. They sent a guy out to repair it. He was here for 4 hours, had all kinds of problems trying to get the machine apart, in the end he left my machine inoperable. I called samsung everyday. They gave me a different story. They kept telling me the ticket was open and somebody would get back to me the next day and no one ever did. Every time I call back they tell me somebody tried to call me. This is a lie. Finally I call back again and they tell me they closed the ticket because they could not get in touch with me. Another lie.

We bought this washer 5 years ago and have had it service 3 times since. First time Samsung sent a guy out for a recall on the lid. Next time was a year ago when it was vibrating so hard it would shut down. Now today I spent $100. to have a tech come out because it would not spin. We followed the limited instructions in the manual which said, make sure plug is in and hit cancel and try again. The tech fixed it in 5 minutes. Said that when you hit cancel and restart it must sit for 5 minutes before it recalibrates itself. Would have been nice if it said that in the manual or when I asked Samsung about the problem and error message. They told me I needed to have a tech come out. 100 bucks out the window when they could have told me to let it sit for 5 minutes after hitting restart.

We bought Samsung clothes dryer Model #DVG45T6000W on Dec 8; 2021. This model supposed to have reversible door. (Can be changed to open on right or left) After reading in the user manual, we attempted to change to door to open the other way. The screws were so tight that one screw stripped out. We called Home Depot, they said, "Call Samsung." Samsung said we voided the warranty when we tried to change the door to open the other way. I told her “the manual tells the customer how to change the door. And it does NOT tell you to call for support to change the door. So why are they VOIDING my warranty." If they are going to do this they should have the user manual CHANGED to say “call support to change the door, or the warranty will be VOIDED." So now I have a machine that they won’t warranty even though I paid for a three year warranty. These Samsung guys are scammers.

I ordered appliances from Samsung and they arrived with major cosmetic issues that causes the unit to not work properly. I have been trying to get a replacement for 5 weeks and usually get hung up on, have to get transferred from department to department, and get different "solutions". Still no dryer. The last update was that I have to take (myself) this large appliance to FEDEX to return and then repurchase a new one. On top of that, I have to find a box to ship it - mind you that the item was delivered, obviously they did not leave the box when they installed it. And on top of that, I have to wait for them to receive the return, process the return and then reorder and wait for shipping - all this time without the needed appliance. The worst customer service I have ever dealt with. Will never buy Samsung again.

I bought a 12 KG washer about 2 and half years ago. About 3 months ago it stopped in the middle of the cycle. I contacted Samsung, they connected me with one of their Service Centres, at a fee of course. The technician indicated the problem was the PC Board which is corrupted. We got a quote for about R2500, we placed an order. The process took forever and eventually we received the PC Board. We put it in, the washer only worked for a day, same issue occurred. They are saying it is PC Board again. How can a new PC Board be corrupted as well? We were told PC Board does not have warranty. What guarantee do I have that if I replace it it will work? I bought the washer for R14000 and I can’t even use it. Buy Samsung washer at own risk.

Bought a Samsung front loading washer machine that was delivered and had issue right away. Called samsung..and they sent out a repair guy. Repair guy inspected and on a live feed with samsung showed it was defective. We were told that day, we were getting a replacement asap. Week later nothing happened..called then got the run around that we'd have to send pics of receipt, etc and it will be reviewed and processed and we would be receiving new washer. Another week goes by.. and nothing.

My Samsung Washer door gasket produces mold that is impossible to clean. When removing clean clothes I have to put a dry towel over the gasket to prevent them from touching the moldy gasket and remove the clothing one item at a time.

We purchased a new, pricey Samsung washing machine, with an expensive warranty. After a few days, a leak was detected in the drain pipe, and we could not use the machine. We called Samsung, which scheduled a service appointment, in which a new drain pipe would be installed. The appointment was delayed and rescheduled by the technician over and over - very frustrating. Finally, the service technician came - but not at the time of the appointment, and we were not home. We made a new appointment, and when the technician arrived, he took a look, contacted his headquarters and claimed that the drain pipe was damaged by the installer (from a large home appliances company, where we bought the machine). He said he cannot help and started for the door.

We purchased Samsung washer and dryer for our home a little over 2 years ago. Recently, the spin cycle stopped working. I contacted Samsung and they offered no help. Repairman came and said transmission was bad. Well, the wash plate was seized onto the top of the transmission. Had to destroy washplate to get a puller in to pull off seized metal centerpiece. YES, only 2 years old and it was seized. Parts were replaced, still not operating correctly. Again, with no help from Samsung. $450.00 dollars later., still has issues. I should have scrapped it and bought something American made. I would never buy anything made by samsung again

May 09, 2021 I went to Lowe's and purchased a Samsung Washer and Dryer Set. I purchased everything recommended including a 3 year extended warranty. 3 months after the purchase I notice a knocking sound while the washer was in spin mode. I thought off level so I check. That was not the problem. So I contacted Lowe's and they said I would need to contact Samsung. Well this is where the nightmare begins. Samsung had a process which included scheduling and send a technician out to look at the washer for repair. This took about a week and a half. During this time my wife and I are now going to a laundromat to do our laundry.

Bought Samsung top loader and dryer Spring 2017 and hate them both. Dryer broke 2 times and washer is rusting out and makes my clothes stink. I buy cleaner packs to try to fight the smell but it returns.

I I ordered a Samsung washer and dryer from yesterday's dryer from Lowe's August 6th and this date I am still unable to obtain my washer. I have been informed by laws that Samsung has discontinued this model of washer even though there was a huge sale on this item all of the month of August and is still continuing on at this point. Do not purchase any Samsung washers and dryers. It will be a waste of time and an emphasis of frustration.

I purchased a $900 Samsung dryer from Lowe’s in 2018. It’s roughly 3 years old. We have always been very careful with fire safety, and clean our ducts multiple times a year, and the lint trap with every single load. You can imagine my surprise and horror at finding 4 inches of lint inside the dryer cabinet after smelling smoke. My dryer had caught fire and we were just fortunate we were home to save my house and that we all lived. I contacted Samsung about this, because how is it possible that a dryer collects 4 inches of lint on every surface inside the machine when the duct work is correctly ran and you clean things out as directed? Defects. Look into a google search about hidden lint and Samsung and you’ll see I’m not alone. It’s a lint trap defect.

We purchased the washer and dryer set for approximately $2,200 after deciding it was time to upgrade during a remodel. We started having issues with the washer not long past 1 year of owning. We had some water leaking and a horrible squeaking noise when the unit was running. We endured it for quite a while then called a tech to find out the shocks need replacement estimated $420 to replace.

Bought brand new Samsung appliances five years ago. The washer was recalled one year after. Fast forward 4 years now my dryer took a dump. Two months after that the refrigerator has went to pot. After 2 hours on the phone with customer service they say, "There is nothing we can do." Would never spend another penny on them.

I thought buying a washing machine without agitator was going to be great. I could wash large comforters and a load of clothes wouldn't get off balance. I was certainly wrong. I will not buy another washer like this one. The dryer is great.

As if on a timer.. as soon as the ONE YEAR warranty was up the heating element went out in the dryer then the drain pump in the washer started in... This is the third time having it apart for the drain pump and had to take time out to warn any perspective buyers against this. THE WORST WASHER AND DRYER SET WE HAVE EVER OWNED.

Bought these from Best Buy, when the unit was installed, I must admit I was super excited. That lasted about 2 weeks. My wife is disabled and I do the laundry, within 2 weeks I wanted my old analog w agitator back. First the washer is a cavern and does have a ton of room. However you can't select your own water level. I find that RARELY does the water level get high enough. This washer never seems to "balance" heavy loads like towels. Rather than stop and alarm, it will continue to run and run and run trying to balance the load. Once we left for the day, 6 hours. When we came back the Wash cycle was still running.

Samsung washers and dryers are everything they are cracked up to be. The price was great for both and well worth the money. In reference to the washer, it washes very quietly and a bell sounds to let you know that the cycle is done. It locks once the load begins. If you need to add more clothes or detergent, you can also pause it. There are several settings as far as water level, temperature of water, and quick or long wash. If you are not satisfied with the way it rinsed, there is extra rinse. It also has a child lock. The dryer also has a child lock. It has wrinkle prevent and between 20-80 minutes for dry time. It has an indicator that lets you know that the filter for lint needs to be changed. I’m very satisfied with both.

Very noisy... Not user friendly as it restricts settings.. User is not in full control. Does not allow user to open door when started to change a setting. Forces a power off and set desired options again.

We got this set about 6 years ago, and It has served us very well. The load size is great, it washes very well, and spins the cloths very dry. The matching dryer also works great. The set has never been a problem, and I would get another set to replace it. I would give the set a 5 star rate.

I received this washing machine supposedly the top end model from Samsung which washes and dries your laundry in the same unit. (WD10N641R2X Washer Dryer). It costs you a fortune to buy this machine and how do you feel when they dump a defective piece on you and then do not respond. Looks like noise level is not even a parameter to be consider if you are buying this product. Firstly the machine is very noisy and you can hear the washing machine running in the entire 2500 square feet house.

Do not buy any Samsung washer! The most expensive POS I've ever bought! If you enjoy having to wash your clothes several time or hand wash them after being washed then, this is absolutely the washer for you! Will not even was the detergent off! WOW! WaterJets? More like water guns like the 1980's water guns! Overpriced JUNK!

My Samsung washer broke after 3 1/2 months. The customer service is terrible. After 3 weeks finally someone coming out to look at the washer. Don’t stand by their product. Should get a new washer. It’s a lemon! I will never buy be another Samsung washer again.

This machine worked and cleaned well for nearly 2 years. The last month of the supposed warranty it started having issues completing a cycle. It would vary how long it would run. The manual didn't help. Customer service was useless. A third party technician just started throwing parts at the machine. Diagnosing a machine that is supposedly this advanced should be as simple as, oh I don't know, hooking up your laptop to or connecting via the wifi app... Nope these techs still have to chase down electrical issues and take the buckshot approach. Samsung is a joke and I think a class action lawsuit is in order.

I have a top loader washer that Samsung replaced the top for a factory defect. It now has the same issue and they tell me it is my problem now. It is rusting out and falling on my clothes. Was given the run around for a week before they ask for me to pay for the service charge.

Samsung promised to fix my washer for free. After getting the run around for 2 weeks, multiple calls, the service call man said it would be $245 to fix it. He said the recall department lied! These washers ruin your clothes, they lie, con artists. They are hurting and killing people and doesn't care.

I purchased ALL Samsung appliances for my home. This is because the reviews were all the rage in 2015 & 2016! The first products purchased were a washer & dryer around Nov. 2015. It’s now June 2021 and the washer machine starts and then stops. I have tried to start it again and it just stops. We called technicians to come and they couldn’t find the issue. Said we could give them $500 to figure out the issue but couldn’t guarantee that would fix what was happening. My husband tried fixing the issue as well with no success. Needless to say we will have to purchase another machine.

I bought my top load washer machine end of 2018. This washer since I bought have a problem with the clothes balance on the spin mode. It keeps given UR error message and it keep adding water. It is a nightmare. Not good and reliable appliance. I am very disappointed with Samsung washer.

I've had this machine for a year now and the clothes still smell unless I select 3 rinses in the cycle. I've been very careful to avoid using too much detergent, but still, the same result. Also the cycle times are unbelievable. Do not dare use the heavy duty cycle as the cycle time ends up over 2 hours long. Nowhere in their manuals do they give cycle times, it's obvious the reason why. Also the water fill levels are all low unless you use the deep fill selection. Most of the time I just stop the cycle and add 1 or 2 buckets of water, otherwise your clothes just sit on top of the water and move around a little bit, they never truly roll over and agitate correctly. The engineering and testing on this machine was obviously lacking and Samsung should be somewhat ashamed of offering it for sale. I'm going to replace it with a Maytag heavy duty commercial machine asap. Don't waste your money.

Model# WA45N3050AW/A4, S/N# 0FX45DDK706744K. This is my model and s/n to know I am a legitimate customer. This machine was manufactured in 2018. Six months ago, I noticed brown flakes in my machine. Last night, we removed the "white plate" and the sludge that was adhered to it was DISGUSTING. I have pictures to prove it. The repair man said he never saw anything so bad. The repairman went on to say this particular line is known for this issue. STAY AWAY. It is awful! For more info, feel free to reach out. Again, I have pictures to prove the filth.

I bought a Samsung washer that was a couple years old. It right away started making horrible noises and shaking and tearing up the top of the tub. I contacted Samsung and they told me that they would repair it free of charge because the recall repair that had been done to the machine had not held. They sent out a repairman who told me Samsung lied and that it wouldn't be repaired unless I paid for it even though it was an error on their end. Needless to say, I replaced it with another brand. Would never had bought it had I known the history of their machines. Mold, tops flying apart etc.

We purchased a Samsung Washer (WW80J54E0BW/SP) ECOBubble 8 KG on Mar 19, 2020. The machine has broken down within warranty and Samsung is refusing to replace it even though it is clearly a "lemon" besides having deplorable service with hours of wait. After enormous waits, they have send repairmen 5 times already over the last 3 months, the machine is still unusable. Besides the loss of use of the last 3 months in the middle of a pandemic Samsung is jeopardizing the health of its consumers. The biggest mistake we made was repurchase Samsung Washing machine just before the pandemic lockdown and we will strongly recommend to think carefully before you purchase a Samsung washer and choose alternate brands instead.

My husband and I purchased a brand new washer and dryer and a brand new kitchen package. So we paid a good amount of money to have what we thought would be the best products and service. Our items were delivered on December 26, 2020. The washer stopped working. Samsung sent someone to look at the washer. The washer needs a new mainboard and a new drain pipe. Since we just purchased the washer we do not want a new item that needs to have replacements. We asked for a new washer which is what we thought we were paying for in the first place. We were told that it not their policy. Obviously, their policy is to not stand behind their product. If I wanted a washer that needed repairs, I would have repaired my old washer. Bad customer service.

I purchased my Samsung SmartCare VTR Plus washing machine at Costco for two reasons; I have never had an issue with anything I bought at Costco and my experience with Samsung electronics had been positive in the past. But I quickly started to wonder if I had made a mistake and against my better judgement I did not return it and now suffer with it on a regular basis. Initially the problems were of the type that could have been blamed on my inexperience with the new machine, so I tried to 'learn' how to get the most out of it but I've discovered beyond the shadow of a doubt that was pointless.

We decided to replace all of our appliances with Samsung appliances. I did a good amount of research towards if I should go with Samsung due to me receiving a good discount through them; and I have always really liked their IT products. Everything I came up with was positive, that they were great, etc. I had experienced their customer support in the past, and thought it was great. Now, search after search I have only been able to find bad things about Samsung appliances; I guess I had some sort of bias in my query strings that I cannot even remember the pattern to match them up to the hits I was getting on Samsung being good - and I'm a bit horrified on the hits I am getting on appliance after appliance failing right after buying them (we replaced all of my appliances with Samsung).

I purchased a Samsung washing machine 4 years ago. It is in our laundry room on the 3rd floor. It is in a completely climate controlled room. The inside, and around the bleach and soap dispenser is rusting. I have contacted Samsung numerous times. They will not help. Also they claim if I still had a warranty they would help. This is not true because a service tech told me it is not covered. The machine is still running. I get rust spots on my clothes and have to be very careful what I wash. So very sad. This has happened many times before to other customers. I wish I read the reviews before I purchased this machine.

Main bearing failed within first 2 month of owning the unit. Warranty ticket raised right away. Took a repair service rep several month to come assess unit, identified problem and stated they would be back within 2 weeks with parts to repair unit. Now a year later and unit still has not been repaired and bearing issue has gotten much worth, unit high vibrations, lowered noise and main front seal leaks. Samsung has acknowledged their failure to repair the unit in a timely fashion due to a shortage of availability spare parts. They now state that they will repair the main bear when parts become available but refuse to acknowledge that their delay in honouring their warranty has created secondary failures. Do not buy a Samsung item they do not honour their warranties.

Over the past 6 years since purchase, my Samsung top-loader washing machine (WA45H700A) continues to annoy and frustrate me. There is never enough water in the wash program, so I have to manually add 2 large buckets of water before starting the wash cycle. That adds weight and undoubtedly causes extra wear on the bearing, but there is no other way to get a decent wash. Also, there is lots of gunky residue left on the clothes after washing, even when I auto-clean the machine once a week… which by the way is another annoyance. Internet feedback suggests that doing the wash with hotter water will eliminate the gunk, but I don’t always want to use hot water because I try to be energy-efficient. I wish I had never bought this machine!

I am sad to report that my $1000 washing machine lasted only 3 years. I called Samsung to report the problem. Samsung advised that it was the motherboard and that it would cost over $300 to repair. I find it interesting that they were able to diagnose my problem over the phone. That leads me to believe that it is a common problem with these units. I am very disappointed in Samsung.

I bought a washer and dryer in 2017. In 2019 I needed a repair for the washer and another repair in 2021. We asked for a repair Feb 2 and the repairman returned twice unable to repair 3 weeks later. Now I’m told it’s the wiring?!! After all the repair parts paying for the service guy it would be cheaper to give me a new machine. Ridiculous! Yes I bought insurance. Samsung should read this and give me a new machine I’m very dissatisfied.

Noticed rust on the rim of our Samsung WA50M7450AW/A4 Top Loading Clothes Washer. Samsung will do nothing about it. It's a problem they know about, eventually staining/ruining wash loads, but Samsung will do nothing. The machine is built in Thailand, and it turns out they have manufacturing problems. Samsung chat is no help, rep just says "get a technician to diagnose" when the diagnosis is already clear - lots of rust. Machine is only 2 years old.

Our Samsung top load washer has been a nightmare since the beginning. Before we even had it a year, it was recalled for some kind of exploding problem when washing bedding. They offered a miniscule amount of money or a free recall repair. Dumb me took the repair. Next problem is that if you use the "Aqua Jet" deep clean function, it actually makes your clothes dirtier because it slings brown and black mold/dirt/slime flakes all over your clothes.

I have owned my Samsung top load washing machine since the end of Oct. 2018. About 18 months after purchasing it, the computer stopped receiving signals from the keypad. After much haggling on my part, Samsung thru their service center sent a repair person to replace the computer at no cost to me. That was October of 2020. It is now December of 2020, and the machine/computer is doing the same thing. It is not working. I have spoken with Samsung, and they are telling me it is up to the service company to decide if the next repair/replace should be at no charge. You should not have to purchase an extended warranty for a new product. I will never buy another Samsung product for my home or anywhere else. The quality is bad, and the warranty that they offer does not cover the computer.

July 21, 2015 I purchased a matching Samsung washer and dry. I went by Consumer Reports recommendations to purchase this unit. This was a horrible error. I purchased the washer model: WF45H63008G/A2. 50 days into ownership the washing machine decided to flood my garage when a hose came disconnected. I called Lowe's service and Samsung customer service to register a repair request and complaint. The service Rep from Lowe’s “subcontractor” told me he sees this all the time. He stated he thought that this may be a manufacturers defect and something I should bring up to Samsung’s attention. When Samsung customer service called me all they wanted to know was did I have damage to the inside of my house. I said, ''No the washer is in the garage.'' When I advised Samsung, this may be a manufacturing defect they quickly dismissed my concern and disconnected the call.

We bought a Samsung top loading washing machine a few years back. On the spin cycle, it failed and pretty much blew the lid off. Apparently a known problem and should have been fixed on warranty. We called the original dealer and they directed us to Samsung, we called Samsung twice and they said they’d send a repair person to look at it. A few weeks later, we called again and they denied having ever previously talked to us.

I am here to share my nightmare experience with Samsung pertaining to my washer and dryer. It truly is a pathetic and I firmly believe it was a grave mistake by investing my valuable money into their high technology (latest model) washer and dryer. I will never recommend anyone to buy it. I am writing with the frustration today and pain, as I am now stuck with a broken wobbling Samsung machine, which is causing a crack in my ceramic tile floor in the laundry room, as they continue to shift and become uneven. The Samsung technician identified the root cause of wobbling and agreed to repair the tile crack. He himself opened the Samsung claim, provide pictures from damaged floor and then Samsung claims asked me to provide estimate. I provided the estimate and then denied the claim and saying is not our issue which was approved earlier.

Samsung top loading washer model #WA48H7400AW/A2. I have had this washer a few years now and noticed rusted metal in my clothes. Around the soap dispenser is completely rusted. Called customer service found out my machine has a recall, but not for my issue for another issue! They gave me 2 solutions for the issue I didn't know I had 1) They will fix the issue and warranty the repair for a year 2) They will give me $18.00....That's right eighteen dollars! If I'm willing to buy another Samsung they will throw in another $100.00. As for my rust issue they are not recalling any washers for that at this time. I am so disappointed in Samsung as a company... I thought they would stand behind the products they make. On the front of my washer it says 10 year warranty... I wish it would have lasted half of that!

I bought a brand new Samsung washer first of this month and didn’t work at all. I raised a service ticket with Samsung and they assigned the ticket to a third party. For a week no one contacted me. After one week someone from the third party service center contacted me but couldn’t find any slot for me to rectify and correct the issue. I prefer Samsung as not to buy in USA.

Bought this washer and months later recall was issued for exploding lid. To Samsung’s credit they did offer replacement. Which I took for $100 (prorated on my length of ownership). Now not even 3 years later I have a rust problem near the detergent and bleach dispensers. According to Samsung this is a cosmetic issue. I beg to differ! It’s not a cosmetic issue if I get rust on my clothes. Never have had this issue with other washers I’ve owned. I always make sure the washer is dry before lowering the lid and this washer is not in the basement or damp area. SO DISAPPOINTED! Beware before purchasing this washer. You will be wasting your money. And besides all this the clothes do not get very clean!!

My wife put something in our washer which must have had a small amount of sand in it, and now every load we run has sand in it. We’ve tried a dozen self-cleans and the sand won’t go away. We paid $99 to have a Samsung-affiliated repair company (Lakes Electronics) come out to take a look, and they said because of the design of this particular washer, the problem could not be fixed. The wash plate is fused to the transmission, and cannot be removed and cleaned appropriately. The only remedy Samsung was willing to offer was to send out a different repair company (A&E) and pay for their visit. They booked us with A&E and then, unbeknownst to us, A&E decided to not accept the job. Neither A&E nor Samsung let us know that we were re-booked with the same company (Lakes) that came out the first time and could not fix the problem.

My high end expensive Samsung washer and dryer are less than 4 years old. The washer is rusting around the bleach cup, my dryer has already needed a new heating element and the lint trap system breaks super easy. Their warranty is only one year and a total joke will never buy another Samsung product again!!!!

We purchased 2 brand new Samsung appliances, a washer and dryer and purchased the accompanying pedestals from Home Depot. From day one, the washer was loud while in spin cycle. After working with both Home Depot and Samsung for months, it was determined by Samsung certified technicians, that the noises were due to setting the washer unit on the pedestal which Samsung made. We were told there was nothing they could do and to eliminate the noise we should not use the pedestal. It is very disappointing and we can't even put anything on the top of the washer because it just vibrates off. Be warned before you purchase. We are also unhappy with Samsung and their service. Several times my wife would create a ticket with a service tech only to have it lost and we would start over again. Service was unacceptable. It should also be noted that Home Depot was absolutely no help with this issue as well.

I want to alert you Samsung washer and dryer is one of the worst products I ever saw. It's a garbage product. No guaranties it will work once it install in your home. But God forbid if didn't work then you are in big big problems because Samsung company doesn't have anyone to repair and the leave you without any options except to throw in garbage. Customer service is very bad and it led you wait hours and hours on phone and 99% people complained. If you buy pair then definitely anyone in the pair doesn't work. This is worst and they keep you in dark. So I suggest to buy different company appliances not Samsung.

We have had issues with both our Samsung top load washing machine and dryer since purchase. The motor went out on the dryer within 6 months of purchase. It took Samsung about a month with 3 technicians out to fix it. Once that was resolved, the washing machine had a recall because tops were blowing off the machine while in use. The first company that was to fix Samsung's recall never called me back to confirm appt. The second company, after two weeks of waiting for the appt, never showed up on day of appt (even though they had confirmed it via text and phone call) and rescheduled me for another week and half out.

Worst washer ever, does not get clothing clean. When cycle is done the laundry still has unpleasant odor. When I take clothing out some parts are not even wet. Water level is way too low, does not even cover the laundry. Agitation cycle is useless partially due to low water level. I bought the washer/dryer set. The dryer works well. I bought the washer because of the large tub, not worth it! I would not buy another Samsung washer.

Samsung washers are manufactured with poor quality materials and have a short warranty (1 year). My Samsung washer lasted about 14 months before problems. Parts come from China and needed to be back ordered....with current situation (Covid-19) it was uncertain when (if ever) parts would be available. My recommendation, stay away from Samsung washers and dryers. I have had problems with both...with the problems beginning within a few months of the end of the 1 year warranty.

Our Samsung Top Load Energy Efficient washing machine after 2 years is needing new sensors. The sensors start at $150 and up for each sensor. This washer wasn’t cheap and you would think it would last longer than 2 years!!

We have a Samsung and got the extended 5yr warranty. I had to call 2 different #'s to find out there was a recall. They wanted to do the recall before fixing our washer, but their repair people are busy so it was going to be 2 weeks wait. Needless to say yesterday me and my husband noticed a musty odor in our laundry room. He pulled out the washer and you could see where it was steadily leaking from the top causing black mold all over our walls. We called them and again are put off. We may have to call our homeowners insurance and file a lawsuit.

We bought this Samsung washing machine 18 months ago from Lowe's. It worked great in the beginning and has completely stopped working after 18 months. When you spend this kind of money on an appliance it should last for a decade. Lowe's and Samsung said it's not under warranty. We are paying someone to come out and look at it. Samsung and Lowe's you should be ashamed for letting a customer spend $1000 on an appliance, it breaking and telling them "oh well" there is only a 1 year warranty.

For Samsung home appliances first of all, customer service is 100% outsourced and it's a nightmare to communicate with them. On chat they sound like robots just copy and pasting their "policy" and very scripted responses, on the phone is not any better. CA agents cannot do anything more than what you can do with self service on their website, so they are completely useless.

Will never buy this washer again. Had speed queen before. Wanted black stainless. Dirt doesn't rinse out of machine, next load the dirt will be deposited on it in chunks. Have taken washer apart (have pictures). Agitator fills with dirt between stainless and plastic bottom. Bottom, under stainless drum, had 1/4 inch of dirt. Washed out with garden hose 3 times, reassembled, worked good for about 10 loads. I have pictures and am willing to send if interested. Samsung tech was no help. Said to reset computer part of machine. That does not remove the dirt. Neither did the "Self clean". My contact info **. Someone from Samsung was going to be in touch, never happened. Have been taking apart every 15 loads and clean with pressure water hose, rinse 2 times. Good to go till next time.

I am another sorry owner of a Samsung washer. I wish I had read the ratings before I purchased it. From the very beginning this washer has been a nightmare working with it. The main problem is in the spinning cycle, especially with large items such sheets and towels. It constantly gets out of balance when in spinning cycle then it starts the rinse cycle all over again. I have to keep an eye on it otherwise it’s non stop. I make sure that I load the machine so that it will stay in balance. Did some search online, turns out that other people have the same problem. This type of washer should be recalled from the market.

DO NOT BUY SAMSUNG APPLIANCES!!! Samsung does not have the experience in design and development in appliances. I bought a washer and dryer late Feb 2020 by mid July 2020 it broke. Literally water leaked underneath and practically flooded my garage. After going back and forth with the inexperienced customer service it was decided that they will “accommodate” the washer. That is their lingo to say replace. To make the story short. I have escalated this issue and to this date Sept 2020 I have been without a washer. They have not “accommodated” their faulty product. SAMSUNG does not have experience in the appliance dept. DO NOT BUY these appliances.

Updated on 10/6/2020: I bought a dryer in May. It started making a terrible sound. I called the warranty number. Long story short, after 5 repair attempts over 3 months, and the dryer refusing to stay turned on, they agreed to replace it. I waited weeks... They claimed they called me to follow up but only had ONE call date in the log. Since I didn't answer (though I never got a call), they closed the case. They did not email or call again. They literally just closed the case. I had to call repeatedly again to get the replacement authorized.

I have a Samsung dryer model #DVE54R7600C/A3 and it’s under a year old. I don’t really want to give this one star because it is worthless. It takes 3 hours to dry a load of 6-7 towels, on any cycle. Steam sanitizer doesn’t work at all, meaning I place items in start cycle shuts off after 1-2 minutes so I gave up. I’ve spent hours online, on hold, or waiting for responses from Samsung support. There’s been 3 repairmen out, all agree there’s a problem but no one knows what that is. So, I am left holding a high credit card balance on a piece of machinery that needs to be junked, in my opinion. So, whatever you do take my advice and DO NOT buy Samsung.

I have had the worst experience with Samsung Washers and Dryers. I have never had products which performed so poorly. The washer doesn't put enough water in the tub to get the clothes cleaned, my clothes smell and so I have to wash them numerous times. The dryer leaves everything wrinkled even when using the permanent press cycle. Plus the sheets are so tangled they need to be removed and re-positioned in the dryer three times in order to get them dry. I will never buy another Samsung product.

After 2 years our Samsung Washer began leaving a nasty brown residue on clothes. The only remedy I could find was 3 two liters of Coke to clean it. This lasted for about three weeks. The clean cycle did nothing and that is the only thing Samsung Support could suggest outside of a technician. I'd already brought in a technician to repair the Samsung dryer. Overall, I was disturbed by the problem and Samsung's bewilderment that this occurred. Online reviews will give evidence to the contrary.

Bought Samsung washer in 2010. Happy with performance until we decided to replace it with a new one on 10 Jul 2019. The reason? Washer was making a terrible clattering noise. Husband checked to make sure it was balanced and footing was solid - A-OK. We thought it was coming to end-of life. The new one at a price of $1,045.23. CDN started making the noise 2nd week of use and continues to this day. Will NEVER buy Samsung anything again.

Purchased the Samsung washer WF56H9100AG along with the Samsung Dryer DV56H9100EG in July 2016. Also purchased 4 year extended warranty at that time. March 2020 Dryer started having problem, would start and run 5 seconds then shut off. Prior to repair tech arriving several weeks later, the dryer began working again. Same problem returned in June 2020, dryer starts then shuts down. Multiple repair technicians and multiple replaced parts have not repaired the dryer. Now into August 2020 with no working dryer, still trying to resolve. As a warning, if you purchase Samsung washer/dryer and ever need a repair, you should expect Samsung to have issues supplying the needed parts and with an overly integrated non repairable design, many extra parts will also need to be replaced.

Rubber lining around front loading washer smells horrible. Stinky moldy odor at all time but worse after washing a load of clothes. Washer is never overloaded. Will NEVER buy another Samsung appliance ever again. Extremely unhappy. I am sole user of this washer and it STINKS. I should be able to wash simply everyday clothes and towels as well as linens without them smelling like stinky mold.

I had to write my experience with Samsung appliances somewhere & here it is. I purchased my first mid to upper range, top loading, Samsung HE washer & dryer at Home Depot in 2015 (approx). I was happy to purchase a high efficiency machine or so I thought. Water stays in the machine's outer tub, it's never fully emptied. I learned to leave the lid open so it would not smell. Cycles are long...120 minutes for bedding??? 51 min. for normal cycle. Then came the recall because of exploding machines. Get a new Samsung machine or $250 for a different brand (nowhere near what I paid for the Samsung washer).

Purchased washing machine and dryer in April 2020 and less than in 2 months have already have issues. Water will not go into machine, had service tech out twice already and problem still not fixed.

The absolute worse washer I have ever owned. Please don’t buy a Samsung. It’s constantly gets out of balance on the last spin then starts the rinse cycle all over again. I go to extra effort to load the machine so that it will stay in balance when it spins. Now they are in a tangled knot and this is on a medium spin out. Also the inside under the lid around the bleach dispenser is rusting out, so nasty looking. Just don’t do it.

I have a Samsung dryer and washer for only a year. My washer stopped working so I called for them to come out and look at my washer I was told they can't come look at it for a whole month. So here I am without a washer for a whole month and they told me there's nothing else they could do for me. I also asked if I could extend my warranty and they said there was no such thing. When I called back to extend it they told me there was no such thing. I will never buy anything Samsung again. Their customer service is horrible and their products are horrible too.

Where to begin? Our first experience with no agitator: I wouldn't recommend it. Clothes get hopelessly tangled, but I can live with that. The product recall was our first clue that this wasn't the best quality machine. If the top can fly off & kill you, that's not a good sign. On the upside, we got an additional 2 year warranty after repairs (which took over a year, btw). The machine is several years old, and although it will never come up to the phenomenal quality of the old Kenmores, it wasn't bad, and I love the little tune it plays at the end of the cycle.

I have had my wash machine for 4 years now. First they had to fix it within a year as the lid could fly off and do damage. Now it's rusting internally right about where you put your soap in. Didn't see it until pieces started coming off into my dispenser. Looked under there and it's rusted through. I called them as this is a bad problem and if I am not the only saying this. Their wash machines are garbage. Do not buy these. They won't fix it as I am out of warranty although it's clearly an existing problem. They don't care just take your money. I am going to go buy something else and so should you. There should be a lawsuit against this company as they know this is a problem and don't care.

Purchased this machine a year ago and have found our clothing left with random stains. Thought it was creams used on the body, washing liquid type I was using. Tried powder and still happening with the powder found not dissolved in the tangle of clothes at end of wash so went back to liquid. The wash is terribly tangled at end of wash and not well spun. Have had to add extra spin time which is still not that successful. Every now and then the wash ends up very fluffy even though I clean the filters all the time.

Anything dark colored comes out with dirt streaks on the fabric, even after I clean the machine. I’ve tried different soaps, not overloading and still happens. Doesn’t clean well at all. Very disappointed. Worst washer I’ve ever owned.

I purchased a Samsung Washing machine and Dryer from Home Depot. I purchased the extended warranty (5 years) WA48H7400AW/A2. After two years we noticed rust appearing around the Bleach dispenser. This is located just as lift up the lid on this top loading machine front left side. I called Home depot. Would not be covered as it was considered cosmetic. Called Samsung, would not be covered as their warranty expired and did not impact the performance of the machine.... But If I paid 250.00 upfront they would send a 3rd party tech to review and would review the issue and offer a cost of repair and submit it to Samsung for possible refund of the expense. I asked if I could send photos to show the poor craftsmanship and the rust. No they would need to schedule a tech repair person to review and to advise. I declined at the time.

I am the sorry owner of a Samsung washer that is only 1 year and 5 months old. I had noticed brown, slimy residue in the bottom of the machine on and off for a while. I routinely used the self clean feature (as directed by the manual). Then, I started noticing the issue getting worse and worse. So I ran the self clean cycle at least twice a week--to no avail. After doing some research of my own online, I saw that the problem lies within the outer tub (which contains the inner drum). That is where this brown slime is accumulating. The terrible smell from the wash machine permeates the entire house. This entire situation is wrong on so many levels. I found a forum online and was horrified at just how many people were having this same problem and finding out that Samsung has known about this defect for a long time and has done nothing about it. I am hoping someone can help us get our money back and get this product off the market.

If you're lucky, you won't have any problems with the washer and their service! I bought my washing machine July 2019, less than a year old and now it will not run. After spending days on the phone with the Samsung folks, I finally get a promise for service from their dealer a week later. They don't have the flexibility to use a different repair service! The machine quit with a load of water, I had to squeeze towels by hand and try to dry them partially in the sun and the dryer because doing it by hand leaves a ton of water and they would never dry in the dryer. Washer is still full of water and hopefully it will not smell by the time they send me a technician. It'll take 2 repairs before Lowes (which is where I bought it) or if the technician deems it not-repairable before you can refund your money or exchange. So much for quality and service from either Samsung or Lowes. I'll stick to Home Depot next time!

The Samsung washer dryer combo works really well in small spaces. We live in a condo and we love it because of its size and it is very convenient. It's so easy to use, just wash a load of clothes and when you're done just turn the dryer cycle on, no need taking wet clothes out and putting them in another machine. How cool is that!!!

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

I in general would recommend my Samsung washer. It has been reliable and relatively easy to use. I have had no issues with function. It is relatively quiet. The only issue I had is the finish. It seems if you walk by to fast it gets a new scratch. Not a huge deal because it is in laundry room but a little annoying. I really do like all the options for wash cycles and the sanitary function is a real plus.

Bedding must be done on a gentle cycle to keep the top from coming off and potentially causing damages to home or people. This requires at least 2 cycles of wash for a comforter to get even mildly clean. When this was discovered, the fix should have been more than a partial credit towards a new machine or a stick on a change to the wash selections.

My Samsung is a top loading washer. I love the capacity and all of the features. It's very efficient. It can handle a queen comforter with no problem. However, with capacity comes a drawback in a top loading washer. When washing smaller items, I have to lean over into the washer to get items on the bottom.

Purchased from Costco because I couldn’t beat the price and did a review of features and complaints online. I love front load style because it is easy on the back. I’ve never issues with odor because I use bleach in a load at least twice a month. Size is perfect for large or small loads.

Samsung is a fabulous company that keeps innovating as time goes by. My washer is incredibly efficient and doesn’t disappoint. The only drawback is the price per product, they tend to be a little expensive, but you definitely get your money’s worth!

Very well made- we do laundry 5 days a wk. 1 issue in 5yrs. Highly recommended by me. I'm Samsung washer and TVs type of person. Check them out first, you won't want to look at any other. They do run some great specials at certain times of the yr. SAMSUNG FOREVER.

Had a Maytag before this. It broke down in a much shorter amount of time than I thought it should. I then got the Samsung, and have not had any problems with it. It has all of the settings I need and so far I am satisfied.

Our Samsung washer purchase is the best washer we have ever owned. The washer takes on the toughest stains, leaving clothes as clean as can be. We love the deep fill option and how quiet it is when it is washing.

My smaller LG wash machine broke due to heavy load during high speed. Its ball bearing part was a lower quality as a result. So I bought the slightly bigger Samsung wash machine and interesting the LG electric dryer does fit on top of Samsung using LG's frame. So far had no problem and impressive wash performance with that new wash machine. Still love it so much after one year of using.

I love my washer AND dryer. It’s easy to use, I can see what’s happening with side the washer while it’s cycling. It gives me plenty of options/settings depending on if the clothes are soiled or just need a gentle scrub. And it has a cute bell at the end. I’d recommend it. In fact I already have.

I love the style and shape of this washing machine. The options for wash include settings for water temperature, time, the large barrel, and the gauges are electronic. I would recommend this washing machine to anyone looking to lease or purchase a new washing machine.

Product becomes unbalanced easily, does not rinse well enough or wring dry enough. Product recall also. 5.0 cu. ft. Top Load Washer with water saver feature (uses too little water to clean). Nice looking unit. Thought price was good also on the plus side.

I love the look of the Samsung washer and some of the features. I do think that the prewash function that is built into the top is just a gimmick and we never use it. We also don't feel like the washer does the best at cleaning the clothes. However this could just be a problem with all of the new HE washers. Give us back the agitator.

I love how you can choose your own cycle which there is so many cycles and you can delay it also on a Samsung washer and you can connect your smartphone to your washing machine and I would recommend anyone to buy it. Samsung washing machines are great washing machines.

The features are like I have never seen before. 13 cycles, 5.2 cubic feet so lots of room for larger loads, steam function, quieter running, very efficient saving on electricity, and it comes in black or white with choices of warranties. It has automatic temperature control and a child safety lock, time remaining and end of cycle display, bleach and fabric softener sections, and it works great. Best I ever seen. Very dependable, and makes washing easier and clothes cleaner.

It by far the worst washer I have ever owned. It loud and it takes up so much water and it was very expensive and the clothes don’t even get clean and it take so long to finish a load of laundry so I don’t recommend!!!!

Very efficient and easy to use. Quiet and smart to where I can start my wash when away from home. Saves on water and it can handle large loads. Conserves on all aspects including detergent and softener. I'm in love with doing laundry!!

Read a lot of reviews before purchasing my Samsung Washer and dryer and I must say I am very satisfied with their performance. I've had them over three year and have not had any problems. They are quiet also.

I purchased the Samsung Front Loader Washer & Dryer with pedestals. I love all the features on it especially the extra spin cycle. First load, the washer leaked all over my basement floor. It was obviously under warranty & was “repaired”. 2nd load did the same. I couldn’t get ahold of anyone at Samsung and when I finally did, they couldn’t care less about their piece of garbage. I had it repaired yet again with the promise they’d take it back if it did it again. While it didn’t leak again, it doesn’t clean. Every load comes out with pet hair still on clothes, simple dirt still there. It is a nightmare and I will go back to my top loader when this hunk of junk dies. I will also return to an American made brand. Samsung makes excellent TVs & that’s what they should stick to making.

Have had a few of their washers and usually very good performance and last quite a while. Must admit new one I bought a month ago (front loaders are what I get other than once supposedly High Efficiency top loader/Kenmore that was so NOT HE) does not seem to spin out right. During these times they said they could not come into my house to install--though my laundry area is only semi-enclosed; so maybe all my efforts to level it haven't done the job.

I love the fact that the Samsung washer has an app that I can use to monitor and control at a convenient way. It was a great idea for the washer/dryer set to be bluetooth. As far as the way my clothes come clean, the machine does the job. I also like the fact that it has a sanitizing setting and the dryer has a steam setting. Overall, it was worth buying because it does as advertised.

Do not even look at this machine! Ours lasted 1 year one month just past warranty. A piece of garbage. We are a household of 2 adults. Customer service was called 3 times no response. All of our loads were quite light. We use minimum detergent. We ran regular cleaning cycles and cleaned the seal.

It is the top loading washer with recall. Bedding was changed to something else. It does not clean well. Dissatisfied. It feels unsafe and is loud. I had the repair as replacement was unfair and was not even one third of what I paid for it. Samsung should stick to phones.

I love my Samsung washer, with the included soaking sink. I’ve had it for 4 years now and have never had any issues. The matching steam dryer is wonderful! My clothes always come out super clean and half dry so I don’t need to run the dryer for an extended time. Would highly recommend this pair. It’s a little pricy but so worth it.

I love my Samsung washer. It is very spacey and energy efficient. I have a big family so it is perfect with all the laundry we do. We wash on a daily, especially during certain sporting seasons. Plus having 3 girls and 3 boys constantly on the go.

We’ve had our Samsung washer for about 10 years and it’s been a great add on for our family. It’s very reliable and quiet, and have not failed us yet. It’s the best! I would recommend Samsung’s products to everyone. ????✌????

Very efficient, modernized washer machine with easy to use technology! I never knew about high efficiency laundry detergent until I used the Samsung washer machine and dryer. Very pleased with how my clothing turns out.

It has a 5.3 sf tub which is really great for the same price as the 4.7. Overall a very good value and it also has multiple wash settings. It is a high energy efficient model and it conserves water.

Our washer worked great for almost a year. Then, while my wife and I were at work, a loud alarm went off on my phone. I received message that my main water was shut off and a leak sensor was triggered. It turns out the filter drain was leaking. We have replaced the drain plug and seal, but it still leaks. This is the third Samsung product that we loved when we saw. Liked the features and how it worked and then... Something small throws a damper on the mood. Our Samsung microwave just died too.

The drain pump broke 17 months after we purchased this expensive washing machine. Since it was past 12 months, it was not covered under any warranty. Samsung did not offer to do anything and it was a $350 repair bill on a machine that was 1 ½ years old!

Well this is my 1st front loader washing machine and also my 1st Samsung washer. I have had it for about 20 years. Last year is starting giving me problems so I had to change some parts out. Doing this myself was a little challenging but worth the money saved. I'm not sure if it's the dissatisfaction in front loaders or the brand. But I'm disappointed and dont think I would purchase another front loader.

Overall this Samsung washer is the best I've ever owned! It's self cleaning, balances uneven loads, quietly runs and I really like the signal when the wash is finished. I'm a senior citizen and I impressed with how easy it is to operate and the cleanliness of my laundry is superb. I LOVE MY SAMSUNG WASHER.

The washing machine is awesome, and works very well, I the different cycles are very useful for bedding. I love the steam feature, and the cleaning feature from on the front is an excellent feature to keep the washer from having a odd smell.

We have had a front load Samsung washer and dryer set for about 3 years, and it has been a wonderful set. We have had no problems, and they clean and dry excellent. The were priced in our price range and would get another set if it became necessary.

Don't waste your time with this washer. The water saver system is horrible. Clothes don't even get covered with water. Can't wait till this washer quits. Will go find washer with an agitator and no water saving system.

The delivery service and customer service is great. This appliance is usually pretty great! My machine has the capacity to do a large load. Only problem is if you don’t equal out the load at the beginning. It only displays a code which I had to download the manual which is a bit of an inconvenience. But other than that highly recommended!

When I purchased this machine I was told that it was good for heavily soiled clothes. It's not working for me, the machine does not clean you clothes. I have had to wash clothes twice to get them halfway clean.

My machine is a new top loader. I always have to wash the clothes on deep water because even a light load stalls the washer. The clothes don’t smell clean and fresh using the energy saving water feature. Bring back the old agitators!!!

I have a front loading model (to replace my previous Whirlpool Duet model that died after 10 years). When this one goes, I will go back to a top loading, full water tub version. I do not feel clothes get as clean in these water saving washers, despite the claims. When traveling I would use the hotel machines and they were always top loading and full tub versions, and I always noticed how much cleaner my clothes were and smelled (even using the same detergent as at home).

I have many Korean appliances. They all worked and had no issue with quality. Many American brands are made a few companies and quality and price are inferior to Korean product. I have a Whirlpool Appliances now. (Only because they were included with our home). I find them cheap in construction and all features were not well thought out. American industrial practice pump out cheap and sell lots.

I am very happy with my Samsung washing machine. It has so many options depending on what you’re going to wash. I’ve never had any problems with it and will definitely buy another one if it ever dies. When I was searching for a washing machine I was told that Samsung was one of the better brands to get.

Intuitive, easy to use controls. Excellent selection of options. Huge capacity. Easy front loading. Have had machine for several years - not a single problem. Matching pedestal base brings machine to convenient height and provides excellent storage for detergents, dryer sheets, etc.

We love this washer! It cleans very well, it has a glass top which is helpful too. I think it is the best washing machine we have ever had!!! I highly recommend it. We have had this washer for three years and we have never had to have a service call on it!

Our specific top loading washing machine was part of a recall we were never notified of due to drum issues. Ended up scrapping dryer after 4 years and purchasing a different brand. Samsung fix when called was to run washing machine at a lower speed.

My Samsung washer has a very stylish and contemporary look. It has the ability to handle everything we have thrown in it from king sized comforters, large dog beds and family sized loads of dirty smelly laundry. Everything always comes out clean and smelling good. We’ve had no issues with it and that includes a move into a bigger house.

This washing machine increases the time to wash on some settings which is very frustrating and I've had to restart the wash to adjust for this. I do like the numerous settings it offers, especially for bedding.

The washer does not fill with enough water to wash the clothes and at times I still have patches of detergent left on clothes even if I select the highest load size. The tub size is misleading because it never does use that much water.

For what was supposed to be a high-end machine, I'm disappointed in the amount of rust around the top, particularly around the bleach dispenser. Also, the recall due to lids flying off when spinning was a bummer. Finally, I had to replace the four suspension rods after only a couple of years. They relaxed to the point that the drum settled down on the safety switch and would not allow it to spin. Less than $100 fix DIY. On the plus side, the machine cleans very good, is fairly quiet, and is programmable enough for about anything needing washing.

Purchased this top loading, water-saving model 2 years ago and we are very satisfied. It's loaded with features, very quiet, and hasn't given any problems. The wash cycle takes a little longer than our previous machines, due to the water-saving feature, but it coincides with the time it takes for the dryer to dry the machine. We also appreciate the large capacity basket as we wash comforters, etc., quite often.

The best part of this washer is the small load option on the top. I like that I can wash a few items vs having to wait for a full load in the main washer. It is great for my work / good clothes. I feel that the ability to synch to my phone is a wasted option as I only ever do laundry when I am home. Overall very happy with this machine and would recommend.

I bought my Samsung washer because it had the most features and the largest capacity of any consumer-grade washer... It also came with an unbelievable 10 year warranty. Well I shouldn't have believed it. 2 years later and there are issues where it shuts off with the error code 4f, and on top of this the door leaks.

This is not my first Samsung appliance. They stand behind their product and they are there when you call them. Very happy with my Samsung washer. I really believe they put a lot of pride in their appliances. Well we have a Samsung T.V. Great picture and will buy another one when this one goes.

I have a Samsung washer. It is very valuable and works perfect. Highly recommend to anybody. This is the best washer in the world lol. So if you want a good washer to clean your clothes get a Samsung Washer and Maross ** touch if Shannon and the birth

The machine has been completely reliable, the steam feature does nothing but cost you a fortune extra in run time. I also was offended, that when I called for a repair, I am 73, I was told the machine would have to be on the floor, not the pedestal. A disgrace!

I have a front load washer, it comes with several preset wash settings for various types of laundry. What I like best is being able to create your own custom settings. It's quiet and also had a setting to clean the washer.

I have recently switched from an LG washer to an Samsung and the performance, quality and overall performance is 100% more efficient. I won't use any other brand again. I'm completely satisfied with Samsung product.

The HE washer without the agitator doesn't destroy my clothes and it gets the job done. It's larger than the traditional washers and it's a top loader. The sensing and locking lid are great features.

Looks great works horrible. Always seems to have an issue. I can use 1 cycle only. I wish I would have read more reviews. They make a decent phone, but forget the washer and dryer. Can't wait to sell this property to leave the Samsung behind.

I LOVE my Samsung heavy duty washing machine! This machine can handle almost everything! You do need to ensure that the load is spread around evenly. I like that you can turn on a water stream to rinse out the liquids from the cap(s). The operator manual is good in explaining error codes. The downside to a extra large heavy duty machine is that in order to accommodate those big loads the depth of the tub sometimes makes it difficult to reach to the very bottom to get out smaller items like socks.

My Samsung front load has since I bought it has always stopped before finishing the cycle with a code of nf or DC. Or it may finish the cycle but doesn't actually spin out. I have tried several DIY fixes but it doesn't help. The dryer works great aside from not being able to use fabric sheets because it affects the sensor so it would auto dry.

I'm very dissatisfied with this washing machine. It takes 59 minutes to do a normal load. The self clean feature takes over 4 hours. I do not like the fact that I cannot adjust the water level. The warm water wash is cold water. And yes the hoses are connected properly. I would not recommend this washer.

It's a good washer, not excellent! It is a front loader. We have to prop the door open so it doesn't smell!! We have cleaned it according to manufacturer's instructions, but still need to keep door open. Sometimes have to put a dry cloth in ALL the rubber rings, to soak up the nasty smell!

The washer and dryer was the worst brand I have had. No parts are available. Junk. I did without a dryer for 3 months because it had no parts to fix it. I had to buy a new. Not happy. Even Sears could not fix it. Never again. They had recalled on a lot washers.

I have only had the Samsung washer and dryer for 2 years, but they work beautifully. The additional features are exceptional, such as steam wash and steam wrinkle remover. Lots of options for cycles and temps and spin speeds. I'm very happy with them so far.

I absolutely love this washing machine. I am able to wash my California king size comforter with ease. It is super quiet, autosenses each load making it extremely efficient and is hands down the best purchase we have made.

This machine is quite reliable and does a fantastic job washing the clothes! This machine was competitively priced and is extremely easy to use. It has separate areas for detergent and bleach to help ease of use.

I love my washer and dryer set. I've owned them possibly a year now, no problems. Everything is efficient, from the use of water and detergent and time. I do wish it was slightly more quiet, but other than that for me Samsung is a winner.

I expect a new washing machine to at least work for a month after purchase. It didn't. A few repairs later it finally worked well enough to quit calling for repairs. I had cancer surgeries, recovery, work, etc. and just gave up. There are times it works perfectly, times it won't spin, times of clanking noise while going to a different function & a few times when it missed since cycle. My problem is that I don't know when it will or won't work. If it doesn't work for repairperson they could work on it again but if it does work what is the point in calling them?

Has good features. Quiet operation, large capacity, really cleans your laundry with large cycle selection. Has automatic load weight calibration hand wash basin built into the lid has bedding cycle that helps out with heavier loads only negative is if you overload it you have to recalibrate tub but it’s just pushing two buttons and it automatically recalibrates itself.

I've inherited this machine when I bought the house - we had to replace the Samsung dryer as that was a horrible nightmare - so far the washer is ok - it definitely builds up gunk and mold in the soap and conditioner bins and I've had to replace the cap in the middle of the drum - I have a top loader - it works okay but I use Vinegar in the rinse cycle as it was leaving a lot of lint and stuff on my clothing so this helps.

My washer gets off balanced very easily. Cannot use the bedding cycle for fear of the recall they had. Tried to get someone to come look at if from Samsung and never heard back. The machine itself doesn't do that great of a job gets clothes clean. Overall it's ok. Probably won't buy one again.

I love my Samsung washer! Everything always comes out so clean and fresh. I have been loyal for years and will always be! The price isn't too bad and searching their website is great to compare for what you need. Plus I'm okay with paying more to get a better product!

I like my washing machine (Samsung). It is really reliable & it cleans my clothes thoroughly. I still cant believe how fast it spins, it's like it makes a jump to lightspeed on extra fast spin. The dirt & the water just spin their way out of the fabric.

My first washer was an LG, but sold it when I moved. My Samsung is 5 y.o. It’s fine, but I miss the features of my LG. I miss the super hot setting. My Samsung is adequate for our small family. I would recommend the Samsung.

My Samsung front load high definition washer and dryer has been a dream. My clothes are clean and I have cut back on dry cleaning thanks to the steam fresh feature. Well worth the money. Very little maintenance too.

Machine was repaired under a recall.. It could spin out of control and eject metal parts. The repair took about an hour. Company added additional one year warranty. I have had no problems since then.

Don't have 1 complaint about my machine except price. Good machine. Well built. Easy care. Even plays music when a load is done. Would be nice if they sat a little higher though ... Shouldn't have to buy a pedestal for the cost of the machine.

Love the style and the size of the washer and I love the ringer but unfortunately it's a little pricey. I bought mine on a deal sale but the cons to the washer is I've had mine 3 years and around the glass is done rusted and some loads will be undeveloped very easy which takes all day to wash one load when that happens.

The washing machine is just all right. However the tube is way too large. I need a stool to be able to get the clothes from the bottom of the machine. In my opinion it should not be that way, however, most tubes seem to be made this way. I think clearly a man is designing these machines. When one doesn’t use any item themselves they make only what they believe the item is supposed to be not having any real idea what and how an item is used. I see this in many things that are made. So it works but if someone had to use it things would be different.

I had no idea how wrinkled items would be when washed in this front load high efficiency machine. If I could go back, I would buy a top load washer instead. I hang much of my laundry to dry so I am totally disgusted with the outcome. The clothing looks terrible. It is a good thing that we are in stay at home mode because I have to wear wrinkled clothes.

The Samsung Washing machine has all the features I was looking for. Although I'm not used to the slow agitation as in the newer machines, I was surprised it gets our clothes nice and clean. The only drawback I see it it doesn't allow you to choose deep fill on all the cycles. I don't have a huge comfort level with the small amount of water in a regular load, so I use the deep fill in all the loads I'm able to.

Love all the cycle choices, especially the quick wash option. You can save “most used cycle” so it is a one step process! Happy with the eco warm water choice for efficiency. Smart care and self clean are bonuses. Extra large capacity and child locks are additional reasons to purchase.

I am really happy with my front load Samsung Washer. Only problem I have had is a seal on the door was leaking on the floor. Since I bought an extended warranty it was all covered. I have had them 3 years and would most definitely buy them again without question!

Bought front loading Samsung washer about 3 yrs. Very reliable. Built like a tank. Best washer I have ever owned. It has excellent features. Multiple wash modes. Has built-in heating element that does great job on bedding and linens. A quality product.

This is new machine for me, I like the larger size and the ease of how to work it, it's modern and works well. It is also really quiet and send me easy alarms noises when my clothes are done. It was easy to receive as well.

My washer has been great however, Samsung customer service is terrible. I have a Samsung Oven and when it caught on fire Samsung did nothing about. My whole kitchen is by Samsung and I will not be buying it again.

Have had washer and Dryer for about 10 years and not one bit of trouble, Clothes come out clean and features are easy to understand, definitely will consider Samsung again, when time comes to replace.

Samsung Washer bought 4.5 yrs ago. Has been good with all settings, until 2 mo. ago when the setting for lingerie won't utilize the spin mode. Called the Warranty Co. Warrentech, had tech out. Tech stated, let them send you a check, as they wouldn't honor the warranty. Warrantech sent me full amt for the Washer $649.

We finally got an energy efficient washer. We weren’t used to no agitator but googled the difference. The newer washers push water through the clothes vs the old way of pushing the clothes through the water. It fills with only a fraction of water estimated by the weight of the articles. That scared us at first as it didn’t seem to add enough water to possibly wash clothes and get them clean. After more researching and doing loads of laundry. This Samsung has gotten the clothes much cleaner. I don’t like how it takes longer to wash clothes with these machines but it is what it is. The machine is very quiet vs our old ones. We no longer have to shut our laundry room door. We forget it’s even going until it plays a song when done.

Frankly I love to do laundry and I would love to own one I can do my comforters in. With different machines you need to used different detergents. I still haven't found the right one for this yet. It's a good machine but I wish it could hold my comforters. Uh and a draw for underwear would be nice too. And a indicator that you forgot to put in the detergent would be lovely.

I like the washing machine, but it does have a lot of little plastic parts, like in the tub, there is no agitator, there is a plastic piece that covers a bolt in the bottom. That cover broke off in a week. The water control valve started leaking, kept dripping water continuously. It is kind of hard to get to, especially when the warranty ran out 3 months ago. The parts are expensive to purchase. But overall the price is good for what you get.

I have had the washer and dryer made by Samsung repaired 4 times in two years. I think something is new should have been repaired under warranty. When you purchase a new washer and dryer you expect no problem with it for at least 5 years. I had a Whirlpool washer lasted 20 years.

I have had my Samsung Washer and Dryer for over 5 years with no issues at all! They Wash my clothes perfectly. The only reason it don't get a perfect score is you have to dry it out and take the dispenser tray out when finished washing or it collects mold rather quickly.

Initially I liked my washer. Less than a year after purchase I got a recall notice. The drum caused injuries to users. But even prior to the recall the washer would become unbalanced with very little in it. It is mediocre at best. If I could do it again I would stick with a brand that is known for their home appliances.

Probably the worst washer I've had in 35 yrs. Doesn't add enough water to even wet the clothes. Has no agitation to wash the clothes and only spins the water out about half the time. There's no way to tell how much soap is left in the auto dispenser.

They works very smooth with not much noise. Clean real good. Spend less water. I have them over 4 years without any problem. I can say Samsung washer is great that every can love to have. Dryer also was so good. I think nobody can complain against.

The dryer get hot but not as hot as I would like and it shakes from time to time. The washer is amazing, I really like that it offers a special setting for my special delicates items. It also offers a special feature for underwear.