Samsung Washers Reviews

I would think twice if you are planning to buy a Samsung washer. I know I'll never buy another one, I'm literally stuck with this lousy washer. We have a HE washer with small digital display, not the full touch pad display, so it's like the mid-range model. Still pretty pricey. Within the first 6 months, Samsung (through multiple trips) has replaced the motor, the shaft, the belt, the timer, the load weight water balance detector thingy, the computer, and everything else you can think of. The drum and outer shell was not replaced.

It is my opinion that the top load washers with agitators are much better than these front load washers, while these front load washers hold much more close the problem with that is they have to be all the way full or they won't balance the spin, right? But when you feel them all the way full, they eat your clothes and leave holes in them. It's really frustrating. Not to mention the fact that I can't open my washer without the door needing to be unlocked which it won't do. If it's got water or anything in it, my top load washers, I could always open my lids on those I could adjust my cycles. I could go through the cycles. I could go back to whichever cycle these front load. You can't you don't have options and I don't really like them. And I thought they were going to be better, they're not in my opinion.

I have had two Samsung clothes washers, a top load and a front load, both are horrible. The top-load machine lasted about 4 years and I had to replace it with a front-load machine. Both machines have a balance issue and the front-load machine also has a leak issue from the soap dispenser. Trying to get Samsung out for a service call while the machine is under warranty is almost impossible. The process they make you go through is ridiculous; they just want to diagnose the problem over the phone. I will never again buy a Samsung appliance or recommend Samsung to anyone.

I purchased the Samsung WV60A9900AV washer in June 2022, expecting a long-lasting, premium appliance. Unfortunately, the tub stopped working almost exactly 3 years later, just outside the basic 1-year warranty period. For a high-end washer in this price range, that’s unacceptable. Samsung promotes this model as durable and high-capacity, yet a major failure like this so soon shows otherwise. What’s worse, warranty support offered no meaningful assistance even though the stainless-steel tub is advertised with a 3-year warranty and the motor with a 10-year warranty. I’ve always trusted Samsung for electronics, but this experience has completely changed my opinion of their appliances. The lack of accountability and product reliability is extremely disappointing. I would strongly caution anyone considering this washer to research long-term reliability before purchasing.

Horrible, after 1 years washer sounds like an airplane!!! Samsung should recall this washers. Customers service is horrible and rude, Samsung washers are not reliable and Samsung won’t stand behind their products!!!!

There is no worse top loading washing machine than Samsung. I have had the suspension rods replaced three times in the last year. This machine is six years old. I will never buy this product again. I tried washing two small throws this morning. It goes off balance.

Horrible experience. Bought one in February. Sounds like a truck. Home Depot said give it time to work its bugs out. 4 mos in. Total disaster. Still under Samsung warranty. 2 visits 2mto house to no avail. It's a joke to them. Still waiting. 2 mos in. No washer. 2 kids under 2. Going to laundry. Nice. Stay away.

I own a Samsung washer model number WA50R5400A. From the day I bought it and installed it in my laundry it has continued to have a load imbalance at least 2-3 times during each spin cycle. My machine is level, and each load is properly distributed. No matter what I do to insure balance in my wash, during the spin cycle I have to stop what I’m doing to rush to the washing machine to rebalance the load once the machine gets under way with the spin dry. I’ve consulted with several washing machine technicians. Each time getting the same response “there is nothing wrong with your washing machine.” I’m to the point of trying a different brand. Frustrated.

Complete Trash!!!! I have always had an issue since I've purchased this washer years ago. The water stopped coming out. The load will rinse and repeat 3 times just in order to spin. A complete waste of money and time every single wash. I WISH the comments were here to stop me from throwing my money down the drain.

Horrible! Broke after 5 yrs. Was told it would be over $280 to fix. I can get a new one (different brand) on sale for $600. I have heard of people having problems after only 10 months. Do yourself a favor and STAY AWAY FROM SAMSUNG WASHERS. THEY ARE JUNK!!!!

Samsung washing machine Model number WF45R6100AW/US. S/N 01FY57AN803596P. Unit is barely 5 years old and is broken down beyond repair. Had a certified master appliance technician come take a look at it and it was deemed broken and beyond repair. Called customer service and they said the unit is out of warranty and they refuse to repair or replace the unit. We own several Samsung phones, several Samsung tablets and watches and this is how we are treated!!! Total BULLSHIT!! So now we're going to have to buy a new washer after only 5 years service life!!. Total BULLSHIT!! I can guarantee you we will not be purchasing a Samsung washer or any other device again!!

Samsung was not the issue. Warranty Unique accessed that The washer was installed Wrong by Home Depot. That why I have all the issues w/ new front load Samsung washer.

Samsung Dryer Model DVE45T3200W has not worked since day one. Clothes are damp regardless of cycle, length of time or heat selected. Called and was told to clean moisture sensor. Followed video directions exactly and problem continued. Maintenance then examined and said "heating element works or it doesn't" and there was nothing they could do Yes, it works, but clothes are still significantly damp after any cycle. Very dissatisfied with my purchase.

Terrible Samsung customer support. Samsung's own technician advised the washing machine and matching dryer products we purchased were missing components from the factory. We paid around $4000 for the machines and purchased them from an authorized Samsung reseller. Samsung refused to cover the missing components. Very deceptive sales practice for Samsung to say the machine has certain features and then refuse to honor those features when it turns out they forgot to install them before the machine left their factory. What a joke. Worst customer support ever.

I will never buy Samsung again. This washer has already been recalled once, and it was replaced. But now my bleach dispenser has completely rusted out, and the dispenser has fell in. This is terrible, This washer has been nothing but problems. And now it's leaking water. I've had washers last 10 - 15 years, this one barely made it 5.

Stay away from Samsung washers. I purchased a washer in 2021 and now told by a technician the washer is mold infested. Samsung customer service refuse to provide any assistance with replacement or repair because it's out of warranty. Considering this is a unusual situation a rebate to purchase another washer would be customer service focus. 🤔

I purchased a Samsung top loader & dryer set 5 years ago and the motor/transmission has gone out. Now mine had a 10 year warranty on the motor but not labor or other parts. Essentially I am replacing it with a new GE. I have had a Roper set a Whirlpool set in the past both were used when I got them and lasted 15 plus years. I am shocked that with only 5 years of use on a brand new washer the motor failed.

Samsung SmartThings washer cleans a load of laundry thoroughly. Great spin cycle. However it has many loud and annoying alarms, and no silence button. There is an alarm disable feature that took me close to an hour to troubleshoot starting with the smartThings app striking out finally doing a YouTube search. Would love this washer if it were simpler to use with more analogue type intuitive features.

If I could give 0 stars, I would. I bought a Samsung top-loader washing machine and within 6 months the motherboard and sensors failed. Their service company has already been to my home three times, replaced parts, and yet the machine is still faulty. Now, instead of resolving the issue, Samsung keeps postponing my appointments, leaving me without a working washer for weeks. This is completely unacceptable for a major purchase that is supposed to last years, not months. Samsung has shown zero accountability and no urgency in honoring their warranty. I will never purchase another Samsung appliance and strongly urge others to avoid them as well.

The first one lasted 8 years and the whole back of drum fell apart. I was stupid enough to go buy another one and it only lasted 6 years then the whole back of drum fell apart. I don’t know how you get by selling this junk.

Samsung active jet top load washer has been a complete nightmare to own. Unbalanced loads starts an automatic rinse cycle during the final spin. It can take hours to complete a small load. We hate this appliance. Replaced suspension rods and worked for 5 loads. Currently, it’s back to unbalanced loads continuously. Do not buy!!

I am writing to express my deep dissatisfaction and serious safety concerns regarding my Samsung washer and dryer. After only three years of ownership, the washer began smoking from inside the drum—a horrifying and unsafe malfunction, especially with both of my children present at home. Following this alarming incident, I contacted Samsung customer service and was subjected to numerous questions, all while being required to submit photos and a video documenting the issue. Ultimately, the Samsung representative concluded that a technician would need to visit—but that I would be charged for the service. I find it unacceptable that, after purchasing a product from a brand renowned for quality and safety, I am being held responsible for what appears to be a potentially dangerous defect.

I will never buy a Samsung washer again and I would never recommend them… My washer is only 4 years old and cannot complete a cycle… If there is more than 4 pieces of clothing in the wash the tub goes crazy and it gets unbalanced… It takes 4 hrs to wash 1 load of clothes!! I called a repairman... Some won’t even work on Samsung product cause they are notorious for unbalanced tub but the ones that do work on it say it cancels my warrantee!! Crazy!!! Never again Will I buy this product!!!

My washer is 8 yrs old. Called Samsung for service. Was given Cone Appliance number to call for service. Cone Appliance is the only service Samsung uses and they suck. Headed to get a washer tomorrow and guarantee it won't be a Samsung. I don't even care if the new one is a different color and style as long as it isn't a Samsung. Unfortunately I just purchased a new Samsung refrigerator a few months ago so I'm stuck with it, probably won't last long anyway. If you don't agree to use Cone Appliance as your repair person Samsung with not honor your warranty. Cone Appliance will not answer their phone. You leave a message and it will be days for a return call to even get a scheduled date for repair.

My Samsung front load washer wire came out of its casing. The Company SERVICE QUICK OF OCALA FL, came out and said I need a new harness and wire, all the wire needed to be stripped and reinsert. He reported to his company I had an infestation in the washing machine and it ate the wires, good thing I took pictures when he opened it up!! No such thing droppings, chewed wires, etc. I went to look up the reviews after the shady business and SERVICE QUICK has BAD REVIEWS & SAMSUNG KEEPS USING THEM!!! POOR CUSTOMER SERVICE.

If I could give Samsung zero stars for their appliances, I would. I myself and everyone I talk to has issues with their Samsung appliances. I bought a washing machine 5 years ago and it started failing on year 2.

If Samsung had fixed the issue with their washer I would recommend it. My issue is that I cannot use the Normal cycle because the rinse doesn't work. The rinse works in Quick Wash and heavy duty but in normal it never fills and agitates during the rinse so not all of the soap is removed. I had service person out twice but updating firmware does not fix the issue. Samsung said normal is only for 4-6 lbs of laundry so they told us how to test that amount but of course that made no difference. The rinse just does not work for normal. Mine is the impeller 4.5 CU. WA45T3200AW/A4 model.

Overall if they work, they are adequate. Not worth the bells and whistles. Never use top load part. Had 6 years has internal water leak. Won't run with drip leak. Takes 1000 screws. All different heads to take apart. They are worthless. I was nice to give 2 stars.

I purchased a Samsung washer/dryer combo from Costo and it completely failed just over 3 months (about 100 days) after buying it. The machine won’t drain properly and constantly throws errors. To make things worse, Samsung’s customer service has been a nightmare. They sent out a technician who clearly didn’t know how to fix the issue. After wasting our time, they said they would reschedule for another appointment, but no one ever showed up or even bothered to notify us. We’ve been left with a broken washer and no real support for 15 days. For such a big brand, I expected better. Poor quality product and absolutely unacceptable service. Would not recommend Samsung to anyone.

899.00 before taxes and install. 18 months later I am hand wringing clothes with soap residue still on them. I had my Maytag (the bottom rusted out) for 25 years, I thought I was getting top of the line product. Never again. No help from Best Buy or Samsung. Worst consumer services ever!!!