Samsung Washers

Please save your hard earned money. I purchased the Samsung Washer/Dryer brand new. It never worked well. Moldy smells and long wash cycles lasting over 3 hours, with a loud motor despite light loads. Small household so not much washing. In less than 5 years, I have to shell out money to replace it. Thank Goodness that I signed up for an extended warranty where I will get credit to apply to a new washer. But new washers are not cheap and I have to make up the difference. This was not something I budgeted for, noting that the machine is relatively new and hardly used (was in an insulated storage unit between moves). This is an unexpected expense that includes the hassle of going to the Laundromat every week, because I can no longer use the machine due to defective parts and sky-high utility bills because of the long wash cycles lasting hours and hours, and more damage.

I purchased a Samsung Flex Wash (top and front loading) washing machine in May of 2019. The washer is completely broken and now I have to buy a new machine. First, the top washer broke and I quit using the top washer. Then, after about a month or two, the front loading washer broke as well. I had a third-party service plan which covered a technician to come out and look at the washer. He ordered what he thought was a replacement circuit board for the washing machine. It turned out to be the wrong circuit board.

During the spin cycle, our Samsung washer threw error code 9C8, It's only 2 months old. Model # WA55A7700AV. I spoke with someone from Samsung who said it's a software update issue, but all updates have been done. Turning the unit off and on, unplugging and plugging it back in didn't work. There's not much online about this code. One search turned up a possible voltage issue, but that doesn't make sense. Power source hasn't changed. Just for fun, we tried another outlet and it still throws the code. Unit doesn't respond at all to pressing other buttons. We have a tech coming out, but the first available appointment is a week from today.

We bought a Samsung 2.6 cu. ft front load washer with steam in Sept 2017. We had an issue with a leaky hose in July 2022 which cost $437. This month, the drum broke. The repair man who came thought that it should be covered by Samsung. The estimate was around $800 to replace. Called Samsung and they said nope. Only 1 year on parts and labour. We will not be replacing the drum and we won't be buying any more Samsung appliances either. Super disappointed in the quality.

If you buy a Samsung washer do not expect it to be repaired. They have no repair companies to fix the unit. I had 3 different companies waste my day to tell me they can't fix it. So buying an extended warranty is pointless because they will not replace the unit either. They keep wanting to send service out to fix instead of just replacing. Now the washer is twice as much money so getting a refund for the amount is pointless.

Not enough water in any cycle. Owned for 3 years and outside is rusting. Softener dispenser never worked from day one. Service man called and said he didn't know how to fix it, call someone else. I did, and no one to this day has shown up. I will "Never" purchase another Samsung product of any kind!!!! Welcome to Chinese manufacturers!

I bought Samsung washer/dryer last year, washer (WF45R6300AV) did not last 13 months. The nut that holds counterweight around wash drum snapped, making the washer unusable, contacted Samsung service provider who told us it is not repairable, cutting my losses and going with LG washer WM4000HBA from Costco as they have 2 years warranty. Plus I bought 3 years additional warranty just in case, I had Maytag washer/ dryer for 18 years, upgraded and replaced with Samsung and regretted my decision.

About three years after purchasing my washing machine (2016), I noticed rust forming around the bleach compartment. There was no open recall or warranty on it until last year (2021). I filled out the necessary forms, and submitted documentation of my issue. Samsung reached out to me in September of 2022 to resubmit the information. Then I received another email that someone will be contacting me to schedule the repair. No one ever did, but I kept getting tickets numbers cancelled because somehow they tried contacting me but they couldn't. I have no missed calls, voicemails, emails, text messages, blocked calls, etc ..as proof of them contacting me. However, I decided to reach out and contact them myself to set up the appointment.

We bought this product 15 months ago and within this time the drum has a big hole in it… How does this happen when there’s only two people at home using this appliance.. My husband went to Orville's to discuss this issue and the lady there told my husband, "I’m sorry but our appliances only last about three years." How unprofessional however how true because we also have a microwave drawer from Sharp that we bought at the same time and it doesn’t heat. I am hoping that Samsung come through in the right thing. I need to repair is it a replaces the dryer.

My washer/dryer broke down. I looked at local stores for a deal on both of them, but it was unsatisfactory. Someone suggested I go to www.samsung.com, because they can get us a good deal. I ordered both water/dryer, with the help of "Abdul from Qatar" as a customer representative. Great deal, free delivery and hauling of the old washer/dryer, minimal fee for installation. Delivery date: 3 days later (November 9th). Great. I wait for their confirmation phone call of the time of the delivery, only to receive an email informing me that the delivery day will be DECEMBER 31st! I spoke to 3 representatives who first said that I was "unreachable", even though I kept my phone next to me the whole day, I told them that's a lie and I can prove it with phone records from my company. Then, they said that due to the tropical storm "Nicole", the warehouse decided to close until December!

I purchased a Samsung washer and dryer a year ago. I ordered it originally in August but it was on backorder. I was informed that it would not be available for two months. Unfortunately I had to switch payment methods because my credit card was stolen. They would hold the money on your card. So I had to redo the order in September. Well I received my washer and dryer on October 30th 2021. Less than a year later my dryer stopped working. Would not come on.

Bought new washer set 1 &1/2 years ago. Just after 1 year mark acting a little off. Run extra cycles of rinse and spin without being selected occasionally to constantly now. Unless ready to replace parts from here on I don't recommend. Hope they fixed issue with later models. Did check and ours isn't part of recall.

We purchased a Samsung washer, dryer and 2 pedestals on 9/4/21. They were not all delivered and installed until mid Oct 2021. On Sept 30,2022 while washing a regular size load of laundry (it’s only my husband and I using the machine) the washer started banging loudly - then water and what seemed like pieces of cement started spewing all over the walls and floor. We called Samsung customer service and after many conversations we were told we would be given an exception for repair since our machines had not been installed until mid Oct, 2021.

Brought a Samsung washer and dryer 3 years ago. Only use washer once a week and rarely use bleach. The washer is rusting around the bleach compartment. I purchased the extended warranty for both from Home Depot. Call Samsung 1st and told them my problem. They told me I had to contact Home Depot. Called Home Depot and they say RUST is not covered under the extended warranty and it was a Samsung problem. Called back to Samsung and told them what Home Depot said and the tech on the phone looked up some stuff and told me there was a Warranty Exception that could be used to repair my washer.

Order was placed through Samsung July 9th for washer/dryer and installation. Had 2 dryers dropped off and both were broken. Decided to return the items and purchase LG. Have scheduled twice (XPO Logistics) since getting approval from Samsung for all equipment to be returned. XPO Logistics failed to find my house after already being here 3 times. 4 delivery days, 4 hours each and 4 days. After hours of dealing with Samsung customer service and XPO, I still have 2 broken dryers, pedestals and a working washing machine in my garage. I now spell Samsung, LG. I will not do business personal/professional with XPO either.

Washer dryer I purchased for $2,100 in 2015 broke before I even used it for 6 years. On the machine it says the machine has 10 years warranty, but it was a lie. When I call, they keep me for an hour on the phone. They ask for too many stuffs, you give them, they bring another reason not to help you. They are my worst nightmare. I will never own Samsung product for the rest of my life.

Bought a new Samsung washer in April of 2022 and 4 months later it turns on but does not start. Called and put in a repair request, was told would get a call within 24 hours. No call so called again and was informed that there was no repair available in my area and had to submit my receipt for accommodations. Did so and did not hear anything. Called again and was passed around to 3 different people, finally got Bianca and she was helpful, sent her my receipt again and she set up for a new washer to be delivered from Lowe's (where we purchased it from).

I have a top load clothes washer. Samsung Aqua Jet "VRT" SmartCare. Model WA456DRHDSU/AA. It is designed with a number of programmed cycles. They cannot be altered. Mine fails repeatedly on the spin cycle. If I have towels or jeans it cannot balance enough to spin smoothly on the final spin cycle. It will start to wobble and knock and then stop. It will fill up with water and attempt to agitate the clothes into a more even load and try again to spin. I put in a load the first morning, went out all day and came back to the washer beeping. It had repeated this cycle all day and emptied the 500 gallons of water in my tank.

I purchased a washer and dryer set on June 11th from Lowe's in Maine. It was delivered on June 12th the very next day. My customer service experience with Lowe's was excellent however just 10 weeks after purchasing the set the washer is completely dead with an error code ac6. The washer is completely unusable. I was told due to a software malfunction was the cause of the washer dying and because Samsung next update will not be ready until September 7th there is nothing that can be done for my washer. They are hopeful when the service technician can come on September 9th that the new update will resolve the issue but they're not even sure since the update is not even complete.

Don't take my word for it, check out all the YouTube videos of Samsung washers that have mold. Mine had mold and rust in just 2 maybe 3 years. With the mold smell still lingering, I'm afraid the mold spores got behind my the walls.

Our less than 1-year-old Samsung front-load washer counterweight literally exploded. The washer moved across our laundry room and the washer and platform were both destroyed. Our daughter heard the noise, went in and tried to turn the machine off with the power button, and when that didn't work, had to risk injury to go behind the washer to unplug it. First Samsung sent a tech out, who immediately determined it was beyond repair, and spent over an hour on the phone with the company. Then, Samsung said they couldn't replace it (Home Depot & Lowes won't work with them - shocking).

In August of 2021 we purchased a new Samsung Front Load Washer (Model WF45R6100AC/US) and the matching Electric Dryer (Model DVE45R6100C/A3) from Big Sandy Superstore in Chillicothe Ohio. We purchased Samsung products due to recommendations from our friends and family members, however I have to admit I’m NOT pleased with your product and let me explain why.

We purchased a washer and dryer brand new 3 years ago. The dryer had several issues over the years and is having one again now however the washing machine had developed a rust just over a year ago and had gotten extremely bad. Chipping away all the paint around the inner top and ruining some clothes. Seeing similar reviews I reached out to Samsung directly. They asked for model info and pictures which I promptly sent. They replied quickly that there is nothing they will do. Last Samsung product I’ll ever purchase.

I bought a brand new washer/dryer set in December 2019 in Brandsmart. The washer stop working suddenly. I use the machine is only once weekly for a light clothes. The technician inform me that the board doesn’t work properly and isn’t sending the message to the water valve inlet for filling with water so is a electrical problem. Long story short the machine doesn’t work and the cost for repair is super expensive. For me doesn’t make sense that a barely used machine is not working anymore and is worst when the machine isn’t abused, just an adult couple. My advice stay away from Samsung appliances. Isn’t the the first time I have a problem. Unfortunately I bought all the appliances Samsung.

I bought a 15kg Samsung washing machine Friday 8 July 2022. Wow what a machine. You can't go wrong when you buy it. Easy to use and do its job. It looks stunning. It saves water with the water levels and does not use much power. Best machine by far on the market.

Very disappointed at Samsung’s customer service. We bought a washer and dryer directly from their site. They forgot the piece to stack it when delivering and NEVER came back to install it. We have been trying to get them to come for weeks now. You will last a day in the phone only to sometimes get hung up on. Also, they transfer you department to department and NO ONE KNOWS ANYTHING! Is absolutely ridiculous that after spending thousands of dollars there (including a 75” tv) they couldn’t solve the issue. Do not recommend buying directly from the Samsung website.

It was a total waste of money. After 4 years of using it only a couple of times a month light loads, since I live alone, the water is not draining after the full cycle is done! The quality is really not that great. Does not clean clothes properly and now because it's out of warranty I have to spend who knows how much to repair it. So I have to think about purchasing another washer after such a short amount of time! I am really disappointed.

We purchased this washer in 2014. It became very noticeable in 2018 that it was beginning to rust around the area where you placed the Clorox. Also, I noticed at the edge of the top of the washer, it too was beginning to show signs of rusting. This was very frustrating because it was only about 4 years old. I started 2019, early 2020, I contacted Samsung and they informed me that my warranty was out and they had a recall. They would have to come out to repair the recalled part and then they could address the problems with the washer. I never heard from them. I called back, but to no avail, it was hard to reach a person.

I purchased a SAMSUNG Front loading washing machine for $1223 on May 23, 2022 through Home Depot. The washer looks great but does not work, spinning machine is hitting front door hard, Samsung will not help me. Washer is defective, Samsung saying they will call me back in 1-2 days, I've been awaiting without a call back so I them back for them to tell me the same thing. I paid $1223 for a new washer but They delivered me a broken washer without a refund nor replacement.

I bought a set of Samsung washer and dryer about three months ago. While my washer is ok it’s the dryer that has issues. I can’t use it on any cycle except ”timed dry” otherwise it shuts off within five minutes. And one day it wouldn’t turn on at all.