Samsung Washers Reviews

Horrible! Broke after 5 yrs. Was told it would be over $280 to fix. I can get a new one (different brand) on sale for $600. I have heard of people having problems after only 10 months. Do yourself a favor and STAY AWAY FROM SAMSUNG WASHERS. THEY ARE JUNK!!!!

Samsung washing machine Model number WF45R6100AW/US. S/N 01FY57AN803596P. Unit is barely 5 years old and is broken down beyond repair. Had a certified master appliance technician come take a look at it and it was deemed broken and beyond repair. Called customer service and they said the unit is out of warranty and they refuse to repair or replace the unit. We own several Samsung phones, several Samsung tablets and watches and this is how we are treated!!! Total BULLSHIT!! So now we're going to have to buy a new washer after only 5 years service life!!. Total BULLSHIT!! I can guarantee you we will not be purchasing a Samsung washer or any other device again!!

Samsung was not the issue. Warranty Unique accessed that The washer was installed Wrong by Home Depot. That why I have all the issues w/ new front load Samsung washer.

Samsung Dryer Model DVE45T3200W has not worked since day one. Clothes are damp regardless of cycle, length of time or heat selected. Called and was told to clean moisture sensor. Followed video directions exactly and problem continued. Maintenance then examined and said "heating element works or it doesn't" and there was nothing they could do Yes, it works, but clothes are still significantly damp after any cycle. Very dissatisfied with my purchase.

Terrible Samsung customer support. Samsung's own technician advised the washing machine and matching dryer products we purchased were missing components from the factory. We paid around $4000 for the machines and purchased them from an authorized Samsung reseller. Samsung refused to cover the missing components. Very deceptive sales practice for Samsung to say the machine has certain features and then refuse to honor those features when it turns out they forgot to install them before the machine left their factory. What a joke. Worst customer support ever.

I will never buy Samsung again. This washer has already been recalled once, and it was replaced. But now my bleach dispenser has completely rusted out, and the dispenser has fell in. This is terrible, This washer has been nothing but problems. And now it's leaking water. I've had washers last 10 - 15 years, this one barely made it 5.

Stay away from Samsung washers. I purchased a washer in 2021 and now told by a technician the washer is mold infested. Samsung customer service refuse to provide any assistance with replacement or repair because it's out of warranty. Considering this is a unusual situation a rebate to purchase another washer would be customer service focus. 🤔

I purchased a Samsung top loader & dryer set 5 years ago and the motor/transmission has gone out. Now mine had a 10 year warranty on the motor but not labor or other parts. Essentially I am replacing it with a new GE. I have had a Roper set a Whirlpool set in the past both were used when I got them and lasted 15 plus years. I am shocked that with only 5 years of use on a brand new washer the motor failed.

Samsung SmartThings washer cleans a load of laundry thoroughly. Great spin cycle. However it has many loud and annoying alarms, and no silence button. There is an alarm disable feature that took me close to an hour to troubleshoot starting with the smartThings app striking out finally doing a YouTube search. Would love this washer if it were simpler to use with more analogue type intuitive features.

If I could give 0 stars, I would. I bought a Samsung top-loader washing machine and within 6 months the motherboard and sensors failed. Their service company has already been to my home three times, replaced parts, and yet the machine is still faulty. Now, instead of resolving the issue, Samsung keeps postponing my appointments, leaving me without a working washer for weeks. This is completely unacceptable for a major purchase that is supposed to last years, not months. Samsung has shown zero accountability and no urgency in honoring their warranty. I will never purchase another Samsung appliance and strongly urge others to avoid them as well.

The first one lasted 8 years and the whole back of drum fell apart. I was stupid enough to go buy another one and it only lasted 6 years then the whole back of drum fell apart. I don’t know how you get by selling this junk.

Samsung active jet top load washer has been a complete nightmare to own. Unbalanced loads starts an automatic rinse cycle during the final spin. It can take hours to complete a small load. We hate this appliance. Replaced suspension rods and worked for 5 loads. Currently, it’s back to unbalanced loads continuously. Do not buy!!

I am writing to express my deep dissatisfaction and serious safety concerns regarding my Samsung washer and dryer. After only three years of ownership, the washer began smoking from inside the drum—a horrifying and unsafe malfunction, especially with both of my children present at home. Following this alarming incident, I contacted Samsung customer service and was subjected to numerous questions, all while being required to submit photos and a video documenting the issue. Ultimately, the Samsung representative concluded that a technician would need to visit—but that I would be charged for the service. I find it unacceptable that, after purchasing a product from a brand renowned for quality and safety, I am being held responsible for what appears to be a potentially dangerous defect.

I will never buy a Samsung washer again and I would never recommend them… My washer is only 4 years old and cannot complete a cycle… If there is more than 4 pieces of clothing in the wash the tub goes crazy and it gets unbalanced… It takes 4 hrs to wash 1 load of clothes!! I called a repairman... Some won’t even work on Samsung product cause they are notorious for unbalanced tub but the ones that do work on it say it cancels my warrantee!! Crazy!!! Never again Will I buy this product!!!

My washer is 8 yrs old. Called Samsung for service. Was given Cone Appliance number to call for service. Cone Appliance is the only service Samsung uses and they suck. Headed to get a washer tomorrow and guarantee it won't be a Samsung. I don't even care if the new one is a different color and style as long as it isn't a Samsung. Unfortunately I just purchased a new Samsung refrigerator a few months ago so I'm stuck with it, probably won't last long anyway. If you don't agree to use Cone Appliance as your repair person Samsung with not honor your warranty. Cone Appliance will not answer their phone. You leave a message and it will be days for a return call to even get a scheduled date for repair.

My Samsung front load washer wire came out of its casing. The Company SERVICE QUICK OF OCALA FL, came out and said I need a new harness and wire, all the wire needed to be stripped and reinsert. He reported to his company I had an infestation in the washing machine and it ate the wires, good thing I took pictures when he opened it up!! No such thing droppings, chewed wires, etc. I went to look up the reviews after the shady business and SERVICE QUICK has BAD REVIEWS & SAMSUNG KEEPS USING THEM!!! POOR CUSTOMER SERVICE.

If I could give Samsung zero stars for their appliances, I would. I myself and everyone I talk to has issues with their Samsung appliances. I bought a washing machine 5 years ago and it started failing on year 2.

If Samsung had fixed the issue with their washer I would recommend it. My issue is that I cannot use the Normal cycle because the rinse doesn't work. The rinse works in Quick Wash and heavy duty but in normal it never fills and agitates during the rinse so not all of the soap is removed. I had service person out twice but updating firmware does not fix the issue. Samsung said normal is only for 4-6 lbs of laundry so they told us how to test that amount but of course that made no difference. The rinse just does not work for normal. Mine is the impeller 4.5 CU. WA45T3200AW/A4 model.

Overall if they work, they are adequate. Not worth the bells and whistles. Never use top load part. Had 6 years has internal water leak. Won't run with drip leak. Takes 1000 screws. All different heads to take apart. They are worthless. I was nice to give 2 stars.

I purchased a Samsung washer/dryer combo from Costo and it completely failed just over 3 months (about 100 days) after buying it. The machine won’t drain properly and constantly throws errors. To make things worse, Samsung’s customer service has been a nightmare. They sent out a technician who clearly didn’t know how to fix the issue. After wasting our time, they said they would reschedule for another appointment, but no one ever showed up or even bothered to notify us. We’ve been left with a broken washer and no real support for 15 days. For such a big brand, I expected better. Poor quality product and absolutely unacceptable service. Would not recommend Samsung to anyone.

899.00 before taxes and install. 18 months later I am hand wringing clothes with soap residue still on them. I had my Maytag (the bottom rusted out) for 25 years, I thought I was getting top of the line product. Never again. No help from Best Buy or Samsung. Worst consumer services ever!!!

The worst washing machine I have ever used. It’s almost like it’s intentionally built to fall apart after the extended warranty period ends through Lowe’s. 8 out of 10 loads will not spin without going off balance and sounding like it is self destructing. Then when this happens, it refills with water in an attempt to rebalance. Over and over again this happens so this so called high efficiency washer ends up running thru numerous tubs of water just to wash a single load. I have replaced the suspension rods 3 times in the past year and they seem to fix it for a week or two, then back to the same old issue. Definitely will NEVER purchase another Samsung appliance after this $900 pile of junk.

Save your money. I bought the washer and it broke 2 years and 4 months later and Samsung kept sending people out that I had to pay for and they all. Said unrepairable and your money is unrefundable. I'm done with samsung. Their product is garbage and they will not help you.

Worst purchase ever. We replace the main boards on washer and dryer just in 2 years with warranty but now it's 6 years still have issues with both washer not spinning right with heavy loads, keeps going unbalanced. Never buy this brand again 💔 😔

DO NOT BUY…. As many have said, this washer is constantly unbalanced. More emphasis is on AI sensing technology… It doesn’t work… If this is to help people that don’t know how to load a washer; they will never get the 1st load of laundry done and seriously, do we need an app for a washer, especially this 1 that you might as well pull a chair up to, so you can constantly keep an eye on. As many have said, it constantly keeps adding water, trying to balance it, even when you put it on spin only, what part of SPIN ONLY, includes water… If they’re trying to convince people this is a water saving washer… IT'S NOT, there’s no water saving with this piece of junk… I’ve had to run out to the garage, check on it to make sure it doesn’t start adding water, over and over again… completely power it off, pull the soaking wet clothes out, recalibrate, put the clothes back in and keep fingers crossed it completes the cycle.

Do not buy Samsung!!! We use to love the brand and now we have been so disappointed!!! Our washer keeps giving an error message and wasting water. It the worse quality ever!! I would never buy this brand again.

I’ve purchased the top line Samsung front load washer and dryer. Worst money I have ever spent. Washer has to be cleaned constantly due to MOLD!! Smells awful!! Wish I never purchased these. Dryer has already had the mother board replaced, took two weeks. I PURCHASED 1 YEAR AGO!!!! My girlfriend has a GE stackable front loaders, never had had to run a cleaning cycle. I have to run mine every week and it still smells, tried bleach wash, no help.

I am just ok with my Samsung washer/dryer. I have 2 separate sets with the oldest being about 10 years old and the other 8 years old. Upon reading these reviews I do need to comment that we did have the rust issue. Looked exactly like the pictures posted here. Samsung came out and replaced the pieces that were rusting. The annoying thing being that the new parts are not the same color white as the original washer so I have 2 different colors going on with the washer. The washer also becomes unbalanced all the time as other reviewers have mentioned. It then starts to add more water, one load can end up taking 2 hours. So they are not the best and seeing all the same issues I have I can see it is a common issue with these machines. I would not purchase again but can deal with until these are done.

If I could give no stars I would. I cannot recommend enough AGAINST buying this washer. It is absolutely the worst washer I have ever owned in my entire life. It is constantly "unbalanced." The washer has been leveled, I have reset the washer, every trick to try and balance this washer. Little loads, big loads, it is constantly unbalanced. Then when it senses that is is "unbalanced" the washer adds more water to even try and even it out. It will do that for an additional hour before it stops and starts beeping at you. So you have to sit by and watch each load of laundry you do, or it will never finish. Then you still end up with dripping wet clothes. DO NOT BUY A SAMSUNG WASHER!!

The washer does not add enough water to wash your clothes properly. Sometimes there isn’t even half the Water needed to complete a load. It’s very disappointing to wait for the entire load to finish only to find out that everything on top is still dry and has never even been touched by water..