Samsung Washers Reviews

First of all, I have not called a repairman yet. I have done a lot of troubleshooting by watching videos and reading. Looking at consumer reviews, it doesn't appear to be a lot the repairman can do about an unbalanced load. Anyway, for about 1 1/2 years, I have not had problems with my washer... until now. Regardless of the size of the load, it will go off balance every single time. As recommended, I properly place the clothes in the bottom of the tub, I add clothes, remove clothes, untangle clothes, level the load in the tub and STILL HAVE TROUBLE. Unfortunately, my washer doesn't offer the option to spin only. When I restart, it goes through another entire rinse and spin cycle causing me to use an unbelievable amount of water. I'm frustrated and will be making that dreaded call for a repairman.

Purchased a Samsung Top Load WA400 washer that WILL NOT SPIN to drain water W/O error code. I had a warranty with Conn's and it was repaired twice by them for the issue of not spinning. Third call for repair I was referred to Samsung to see if they would replace it. Samsung sent out their technician twice for the same exact issue. I have asked if they could replace the machine since I had it less than a year and I was told that I did not have enough evidence that this was the same problem although the documentation for all 4 repairs were the same that was sent in to both Conn's and to Samsung. Washer is broke down again and now I am told it does not have any warranty to replace and I would need to have a technician come out to repair it at my cost, but I should extend the warranty for repair. This washer is less than 2 years old.

My wife and I bought a Samsung washer three years ago, the washer broke and Samsung no longer offers the repair part. The washer cost us over $800.00. I am writing this review to let others know not to purchase this company's products. They will rip you off and offer nothing in return.

The case/pump of my top loading wash machine broke and massive amount of water leaked everywhere. Samsung sent the replacement to the repair company, but without the wiring and other mounting kit that was needed to retrofit this problem. So not only am I unhappy with the washer after two years (with only two people at home using it), but Samsung doesn't know what it's doing with providing repair materials. Now I will be without a washer for almost a week.

Samsung AquaJet Smart care - This washing machine is the worst ever!!! As soon as I finished paying it off my warranty went out & we immediately started having trouble with this piece of junk!! It will not spin clothes and if it dies after 15 tries it sounds as if a tornado is coming... If only I had did a review before purchasing this crap.

A few years ago we had a Maytag (Gold series) washer and it broke down 13 months after we installed it. The motor leaked oil all over the laundry room floor. We were not going to make the same mistake twice so we went with a Samsung. We didn't know that Samsung was made by Maytag and 2 years later, we have another broken wash machine. The repair person we had with our Maytag told us that they build these so cheaply now. All the components are made in China without sufficient quality control. Brutal quality. Brutal customer service. Avoid Samsung and Maytag products if possible.

Samsung Dryer Front Load: Model Number DV350AEW/XAA - We purchased our dryer and washer combo less than 3 years ago. Recently the dryer sounds like we have a pair of tennis shoes in it all the time. We contacted Samsung and they had a technician come out to inspect the dryer. They told us there would be a $80.00 charge, but if the machine was defective they would repair and reimburse us. This took place on 3/20/2015. The technician located a crack on the seam of the drum and told me this was a common problem and Samsung would replace the drum. I contacted Samsung on 3/30/15 and was told the pictures we sent in we not sufficient. I took more pictures, even measured the crack of 5CM and uploaded them. I have called them almost every day since then to today 4/23/2015 only to be told they would contact me.

I purchased a top load Samsung HE 4.0 washer just over a year ago at Lowes. This is the biggest piece of crap I have ever owned. It washes clothes so poorly that many times my wash when done is still soiled or dry in areas. Now I have an error E1 message regarding the water level sensor. I will not be even spending another cent on this heap of trash, I will return to the smaller, less expensive non-HE washers as those seem to last for y-e-a-r-s, the proof of that was in my Amana washer that this piece of crap replaced. Lasted for over 10 years with not a problem until the start of my eleventh year when the transmission went on it. Shame on you Samsung, you've lost me as a customer and as many friends that I can tell and forewarn to avoid your products. Man up and do right by the consumers who bought your land fill washers and dryers by offering fix what you know is defective equipment.

Purchased Samsung front load he washing machine. First 3 months it worked fine. Next 3 months it did not work. I spent 3 months dealing with every aspect of Samsung including Samsung international directly. They sent 3 different repair techs... No one could determine what the code display meant. Every part was replaced, every part!!! I finally spoke with a woman from Samsung international and she determined what needed to be done. It did work. I thought I was home free... Not so fast bucko!!! About a year and a half later I am back in the same boat. I am not happy at all with the product and Samsung is aware. However, they don't care. I will repair it, but I will not buy another Samsung product again!!! Thank you.

I paid for what I thought was a better quality product when I purchased my Samsung washer and dryer. I started having problems with my dryer not heating after about two years. I contacted Samsung support and they explained that the products are only under warranty for one year after manufacture date, not purchase date. They then sold me what they called an extended warranty under Assurant by Samsung. They then scheduled a service call for today (4-20-15) and told me A&E Factory Service would arrive to fix the dryer between 12pm and 5pm.

Samsung Aquajet washer - I have had this washer for about 6 months. Horrible! Never again! Clothes are a knotted mess, spin cycle sounds like an airplane going to take off!! BUT the worst part is the washer is leaving large stains on my clothes, possibly grease, I'm not sure. Clothes are not clean, doesn't even take out simple stains from clothing. NEVER had these problems with my Maytag. Wished I would have saved my money and bought another one! This washer should have received no stars but this site wouldn't let me do that!

The absolute worst appliances I have ever purchased. Washer refuses to spin after 18 months! Dishwasher inside seal is broken and cannot be repaired also after 18 months. Stay away!!!!

First the Samsung refrigerator was defective and took a year to resolve (hopefully)... Now the dryer, which has always operated inconsistently, either too hot or not hot enough... will not dry clothes at all now. Will call Samsung tomorrow but it's 1 year out of warranty so not hopeful. According to what I've read, I'm not alone!

Got a Samsung top load washer model WA456DRHDWR/AA in November of 2011. Everything was great for the 1st 3 years but now during the spin cycle, it will violently spin and stop only to refill with water and spin again and continue to do this until you stop it. We have to sit by it and watch it and stop it when it spins out of control and reposition the load several times only hoping to get it just right in order to finish the cycle. I called Samsung and they set me up with a repair company that is over 2 1/2 hours away from my house but they never called.

After just 15 months my Samsung washer literally exploded in my house. 1 year later, my new Samsung washer quit working. The pictures speak for themselves...

Top load washer Model # WA456DRHDSU/AA DEFECTIVE PART #DC97-16985A/ replacement KIT DC98-01877b - This is ludicrous that there was no recall on these expensive pieces of junk! My machine cost over $1000 at Best Buy. Calling their service department got me nowhere! This machine was just over 2 years old. This makes me sick! If there were a way to all work together and file a law suit, I am game! The lousy piece broke off and flooded my basement. I am livid! I will NEVER purchase ANYTHING SAMSUNG OR from BEST BUY again...and to think, I bought ALL NEW APPLIANCES that day for our new house. This makes me sick...

Sept. 2014 we purchased Samsung front loading washer & dryer combo model #'s WF42H5200AF/A2 & DV42H5200EF/A3 respectively. Starting 12/14 we noticed water leaking from the washer & called for service. Feb. 2015 they came & we were told there was a flash bulletin from Samsung for a defective bellow clamp. A new clamp was ordered but from 2/4 to 2/24/15 we were without a washer & had to use a Laundromat and incurred an expense of $25.25 for use of the machines. The clamp was replaced but we still had leakage & service returned on 3/10/15, tightened the clamp as much as possible & left. Still had water leakage & per Samsung the service man was not to return until after 30 days which he did on 4/13/15, & was told per Samsung that the clamp was re-designed & would be sent for replacement again.

Our 4 year old Samsung washing machine (WA5471ABWX) has required 4 service calls. It needed a drain pump replaced, 2 control panels and a sub pcb display replaced as well. The only thing that has saved us, is the extended warranty that we purchased with the washer, an additional $270 expense on top of the $1100. To add insult to injury, the washing machine is now showing signs of rust around the bleach dispenser. After many phone conversations and emails to Samsung's "executive customer relations" department, Samsung has deemed this a "cosmetic" issue and is unwilling to take responsibility for its substandard paint process. I am extremely disappointed with Samsung and will never purchase another product from them. Buyer beware, expensive does not equal quality. We learned this lesson the hard way!!!

This is the worst appliance I have ever had in my life. Horrible burning smell then it died and would not drain the water out. Bought a new water pump and paid someone to put it on. Then the system is throwing an error code and would not run. Another paid service call and I am told the drum is warped and to fix is like 1,000 bucks. It is ridiculously heavy and finally got it on the back of my pickup. The dump will not take it. I am dumping it at a place I found later tonight. You need like 3 people to lift it. Piece of junk.

2010 Samsung front load washer defective - During the spin cycle the washer was clunking then it starts dinging with a code. Opened the door and the clothes were soaking wet, spin cycle not working? Thought it was an anomaly and put in another load. Washer starts dinging with "nd" and found it meant "not draining". At this point I went to open the door but of course it is locked. Solution was to take out filter which drained water all over the floor (thank goodness it was tile and not hardwood) with the wet vac cleaning up the rest of the mess. Time- 3 hours, clothes wet and dirty, towels from clean up wet and dirty. Husband spent 2 & 12 hours on phone with Samsung with no good result. Tried to find someone to repair the washer and the only service is A&E. I am afraid to even call them because of the reviews. After checking for Samsung Front Load washer reviews, we have decided not to service the machine and JUNK IT. $800 machine didn't even last five years. Totally unacceptable!!

WA400P - I purchased this washer in March 2013 and now have to spend $350.00 to repair it. It's out of balance and needs a new tub, 4 new shock absorbers and new rings. Had a Maytag before this one and it lasted over 15 years without any problems.

We purchased the Samsung 4.5cu High-Efficiency Topload in November. When doing a load of cold the washer allows all HOT water to come in. Waiting for my 4th service call, already have had two motherboard replaced. One Samsung tech tried to tell me that my cold water is too cold????

I purchased a Samsung Aqua jet VRT WASHER AND DRYER. I had the washer replaced within 15 days because it was not working properly. I also seem to notice that if you don't put a lot of clothes it doesn't wash correctly. And if you put a lot of towels it stops works and gives you UE error. So with this washer it's damn if you and damn if you don't. I paid 1500.00 for each and I am furious. This are the worst washer and dryer I have ever purchased and used. It also throws a lot of water and makes a ton of noise. It doesn't wash correctly. It leaves stains on the clothes that has stains. It also takes more than 1:10 to do a quick wash. All the cycles take up about 1-2 hours to wash and dry. The Salesperson told me that this machine was the best in the market because it had the best washing system due to the new Aqua jet that Samsung added. PLEASE DON'T BUY THIS NEW WASHER AND DRYER. IT’S THE WORST APPLIANCES EVER!!!

3/12/15 - My new washer broke. It has not been fixed or replaced per warranty. It's been a month and I have not even been called. 24 to 48 hours to them means nothing to this company. Will never buy a Samsung product again. Many other choices out there.

Front load washer glass blew out not safety glass. Scary and dangerous. Samsung will only replace door. Samsung says this never happens. Their new door is resigned. WHY?? No answer why? Many calls and emails. They simply don't care. I sold this product. NOT anymore. Bad customer service.

After a few months, my new gray washer now has white blotchy areas on the lid. I do not use bleach, I only use Woolite or tide so not happy about having a now ugly machine in my nicely decorated laundry room. Ugh! Is there any way to get rid of the blotches? I also use a water softener...

Machine started smelling horrible within a month of use. We have had problems with clothes smelling... We tried all the bleach, HE detergents, cleaners, left the door open...only to still have horrible smell as soon as the machine begins filling with water. I will never purchase Samsung or any other front load washer ever again. We should not have to pay the high price for a product that has to be constantly cleaned out... deodorized... etc... Poor product. I will be sure to share.

Purchased both almost 5 yrs ago. Have had them both go out one year, while under warranty. Two years later I've had to replace heating element on dryer. Washer now won't stop spinning and dryer is out once again. When I purchased them they were rated A. I have to laugh, the stickers are still on my washer front loader. TEN YR WARRANTY on motor. If you have to keep replacing everything on these not so cheap washer & dryer I'll never purchase any Samsung washers or dryer again. Mine are maybe 5 yrs old.

Wish I would have read the reviews about the Samsung washing machine before we bought this lemon. Thought we were buying the best and found out the hard way that this machine was going to be a nightmare. We had bought the extended warranty for two years. For almost a month while waiting for the repairman, we made many trips to the laundromat. Samsung may have many excellent products but this is not one of them. Do not buy this washer #wa422prhdwr/aa. Also stay away from HHgregg. They will not help you after you purchased their appliances.

Called about Samsung Top Load WA400 washer that WILL NOT SPIN W/O error code. This washer is less than 2 years old. I've researched and researched and have found very little repair info. I took it apart today, ran it with the back panel and lid off. I'm ordering a set of suspension rods and springs, $75 delivered. I'll report back in a week.

I have a Samsung WF409ANWXAA with VRT. The washer constantly is out of balance and stops and tries to rebalance. Most of the time it doesn't get in balance and after a few tries goes on to the next cycle. IT also STINKS terribly. I keep the door open, I run it with a cup of bleach, but to no avail. I would NOT recommend Samsung washer (interestingly, the Samsung dryer I have is great).

My front loader model WF210ANW/XAA01 has mold on the inside of the rubber & often slime builds up around the rubber inside of the washing machine. I contacted Samsung & a rep. said it was defective, but when I asked to speak to a manager I was told the rep was wrong. The manager could not explain the mold or slime although I told her I have owned other washers & have never experienced this. The manager said they couldn't help me.

My Samsung dryer was purchased in July 2014, and mid February, the dryer started making thumping noises. Come to find out there was a crack in the drum! The dryer is STILL under manufact. warranty, and I also bought an extended warranty through Home Depot. To this day, over a month later, I am still dealing with Samsung and Home Depot to get it fixed.

I would highly recommend that you stay away from any Samsung dryers. I purchased our DV350AEW at the end of 2010. I guess I was one of the "lucky" ones, as I managed to get 4 years out of our dryer before we saw the drum cracking issue. Most have seen it in 18-36 months. If you google Samsung cracked dryer drum, you will find TONS of posts about this issue. For 99.9% of the people, including myself, Samsung has refused to acknowledge the issue and/or provide any sort of assistance. I escalated it to the highest level of support they would let me. I asked them, point blank, "have you fixed this issue?" The reply is that they do not have any record of this being an issue. Just google it and YOU be the judge of whether or not it is an issue.

At approx 5 yrs old, my SAMSUNG HE (WF218ANW/XAA) front loading washer broke and became unusable. Without warning, there was a smell of burning plastic. A call to SAMSUNG fell on deaf ears, citing expired warranty. They arranged for their authorized service company, A&E, to come out and inspect the machine. The repairman inspected the machine. Diagnosis: The plastic shell that held the "tub" and drum assembly started breaking apart and burning up!

We have had our Samsung washer for two years. It stopped working with the error code. Super expensive, not worth a dime. Samsung needs to make a recall and give us our money back!!! Angry customer!

After a few months of use when we open this washer it stinks of mildew-- we called Home Depot and were told it was a common defect in the gasket on our model but that replacing it would not help because it would just happen again. Doing laundry is so unpleasant because we gag each time we load the machine. And please do not suggest we leave door open-- it has been open for 2 years and still stinks to high heaven.

I was happy with the first few months of my washer's performance. Then the spin cycle seemed to become more and more rough. Before it was two years old the plastic parts securing the pump broke apart and the pump fell away from the machine. We had bought it from Lowe's, so we brought the pump back to the store. The new employee told us that they didn't stock parts and that they didn't have a technician in the store at any time. She kindly gave us the phone number of Samsung. We called and ordered the part. It was almost 100 dollars with shipping costs. It was very different from the part that we took off the machine, but after a few calls to the company we found out that the original part was probably defective and had to be remanufactured.

This is a long story many of which you have heard before. This Washer was shipped to me with a broken Plastic flywheel plate behind the motor assembly. The Vibration caused a wobble at approximately 200RPM after a year of wringing out clothes and running up and down the stairs. A reluctant service tech still says I need to devote another two or three visits to maybe fix the Machine.

The washer has turned all my whites dingy. It makes a VERY LOUD rattling noise during the spin cycle that can be heard outside my house. Traded that washer in for another, thinking it was defective - SAME RESULTS! I HAVE NOT HAD THIS WASHER A YEAR YET!

After about a year and a half of using this washer, the actual tub separated from the bottom. That was covered and the unit was fixed by Samsung. At the 18 month period when it had run out of warranty, the washer would not spin. The washer was fixed and then again it happened again, but now it won't go into rinse and will not spin. I've had nothing but problems with this washer. I should have just bought a whirlpool for half the price... my last whirlpool lasted me 10 years!

May 2013 I purchased both a washer and a dryer - SAMSUNG from Home Depot Miami Fl. The washer is rusting on a fast speed. It is located inside the house. The dryer is fine. But the washer is rusting. I called Home Depot and they said that there is nothing they can do about. Even if I had extended warranty - they (Samsung) do not cover rust!

I bought a Samsung top loading washer in Dec. 2014. I have never been happy with the way that it washes from the beginning. It doesn't clean well until I put on a long cycle, even with light soiled clothing. Today I noticed the underneath the plastic bleach cup is rusted. I am fit to be tied. I take really good care of this machine. From reading others who had the very same complaint about rusting, I knew that Samsung would do absolutely nothing about this. But I called them and got the same spiel from a polite representative that it was cosmetic and that there was nothing they could do. I told her I knew that already because I could see from a consumer affairs site that they had already dodged responsibility from others. I just wanted them to know that I would never buy Samsung again and that there are many others who will do the same if they don't take care of the problems for their machines.

I own an appliance service company in Fort Lauderdale. After reading some of these posts, I find it necessary to share some wisdom. Never use POWDERED detergent in a front load washer. Powdered soap clogs up and is corrosive on the metals used on them. If you use a powdered soap you stand the chance of it building up behind the tub and rotting the support arm for the tub. THIS IS A CATASTROPHIC FAILURE and would require replacement of the unit due to repair costs.

My Dryer Sucks. I have had 4 sensors placed it and it has happened again. Purchased it in 2011. I am so angry I just want to scream. They don't make things the way they used to. Very undependable this dryer. Each and every time it is the same thing. It is either a lemon or made poorly. I have been married 34 years and we have only had one other dryer. In the past 3 and a half years I have had 3 service calls and now need another service call.

I purchased a "high end" Samsung front load washer and have had to have serviced four times already. The washer is approx 3 years old. There are numerous design faults with this washer. Would tell you the model number but oh snap... I CANNOT BECAUSE THE PCB BOARD HAS GONE OUT AND THE DOOR IS LOCKED SHUT WITH MY WET LAUNDRY INSIDE. THE DOOR LOCKS AND REMAINS LOCKED WHEN THIS HAPPENS BECAUSE THERE IS NO POWER TO THE WASHER WHEN THE BOARD GOES BAD. The lock is apparently ELECTRIC. So I now have hundreds of dollars worth of wet clothes STUCK in this washer... until it can be fixed by obtaining the board and having a repair service fix it. AGAIN, WET CLOTHES ARE LOCKED INSIDE. This is about a $300.00 REPAIR BILL for me.

Front load washer #WF409ANW - Wasted time with Samsung customer service over a 2-day period because was given incorrect information and contact phone #. Only available certified service center was in AL and I live in GA. Spoke with that service center and my washer symptoms indicated a new drum and back tub repair was needed. Cost for parts $250 + $355 plus 2 hr labor at $150. My washer was purchased in 11/2009. I had a local repair center check it out ($75 diagnostic) and verified the problem. It is only a 2 person adult household. I'm livid at this cost of repair!!! I will never purchase a Samsung product again!!! My 20 yr old Maytag lasted 15 yrs... was still working when I purchased this Samsung 'coz I wanted an update look from my topload. The only repair on Maytag was a replacement timing belt over the 15 yrs. I'm soooo sorry I switched brands!

We have a new 5.6 washer top loader Samsung. Great looking, easy to reach cloths inside the machine. However, that is the end of it, everything else that samsung advertised that this washer will do is incorrect and the repair people A&E repair the tech says it is working as normal. However, the videos we have found of this machine working shows that the washer we have does not work like the one in the video. The steam away wrinkles cycle on the dryer fills the dryer full of water, A&E has been here 4 times in the last month, but it is normal. They have no clue what this machine is supposed to do or not do. And samsung could care less. You put the washer on total cold wash and it will fill the washer full of hot scalding water.

I purchased a Samsung washer front loader approximately 3 years ago. Today I put clothes in and went to retrieve them, and found the machine smoking. It was on fire from the inside. The whole side of the machine had bubbled paint and corrosion. Thank god, it didn't burn my house down. I was told this was a rather familiar problem with the drum and it falling off track, rubbing against the rubber inside. Samsung sent someone out but he said it would probably cost more than a new one to fix. Will never buy this product again.

We also after three years experienced the plastic inside top of drum disintegrating. It had a terrible smell and literally beat and banged across the floor. Verdict. To repair 80 labor and 211 to fix. We elected to junk it and cut our lost now. Never again Samsung wa456drhdwr/aa model number.

Purchased our Samsung Front Load from Lowe's. Kept leaving grease spots on our clothes over and over. We used the Affresh HE detergent. No fabric softener. Went through a different Samsung - same model, same issue. Worse washer ever!

Bought what we thought was top of the line washer. It started to chip and rust on the inside after a year and a half. Should have went to the junk yard and got a $100 Kenmore and saved $1000. Maybe I should have bought ten of them from the bone yard. Talked to Samsung, tough luck. Was at Costco looking at TV's, not from Samsung the junk dealer. Rusting on the inside?? REALLY!!! Well Engineered?? WATER-METAL. RUST!! Big thinkers huh?

This washer is by far the worst waster I have ever owned. It never gets dirty clothes really clean, not like my washer that had an agitator. Every setting is like it is on a delicate cycle. Sometimes I look through the glass top only to find that there is so little water in it that some of the clothes are not even getting wet. And 70 min cycle is hardly energy efficient. I wish I could have returned it. I would get a washer with an agitator again. Washer WA 422.

Samsung Washer WA5471AB - After 1 year the Pulsator Cap broke. Samsung said it's not really part of the tub (which is covered for three years). They said they would send a tech out but I would have to pay for the service call. I bought two new caps for $7.07 each. I just used the second spare. Additionally, the paint and metal around the liquid bleach cup is rusting and bubbling. It just keeps getting worse and Samsung will do nothing. I have several Samsung products (ref, stove, microwave and dryer) and this is the only product giving me issue. I'm very disappointed in the product and the customer service.

My washer failed Dec 27, 2014. I called Samsung, 2 weeks later a 3rd party warranty repair service, A&E (owned by Sears) tech arrived, made a list of required parts (drum, drum assembly, pump & door gasket). 2 weeks later "parts" arrived. 2 weeks later, a NEW tech arrived, installed parts. Machine would not operate. He ordered another drum, drum assembly. 2 weeks later, order arrives. 2 weeks, NEW tech installs parts; unit will not operate. He said motor was bad. I had tech order motor on emergency, 3 working days, motor arrives. However A&E canceled the scheduled tech to install motor. This began several long calls to Samsung who I had to convince that motor was under warranty.

Purchased a $900 washing machine that didn't even work for a whole year. Had several lengthy calls to Samsung and the people who tried several times to repair the washer. Samsung would not help us with the purchase of a new machine because they said the warranty expired from the time it came off the assembly line, not from our purchase date. We will never purchase another Samsung product again. I've spoken to several people who have never heard of such a policy.

I paid 700.00 hundred dollars for a wash machine and lasted eight months. Won't buy another one like this. I was told that this washer would be a good one; very very unhappy with this washing machine. The pads that keep it balanced are worn all the way off, it won't spin right.

Difficult to be other than brutal when it comes to my sorry top end 2012 model washing machine. One year in, the drain pump broke literally from its connections. Naturally out of warranty after a year. Bought replacement and installed myself. The wires to the motor, to my disbelief was smaller than wire size 24. Had run great for a year. Drain quit working again, found wires to pump broke, repaired, ran great for two loads. Woke one morning and found pump running. Disconnected, would not reset. Machine will begin filling but pump keeps running... What is going on? Rate this product less than 1. No product support.

I have had a Samsung washer for 2 years. It is now needing fixed for the 4th time. Samsung has been extremely difficult to work with - not returning calls or assigning my repair, and each time has tried to charge me approximately $300 to fix. Had I agreed to those amounts I would be going on 1200 in repairs. Extremely disappointed in the quality of Samsung washer and the customer service of the company. I am about to start my 4th battle with Samsung, which I am confident will last weeks and be completely exhausting due to their lack of customer service and responsibility for selling such a bad machine.

Read all the hundreds of bad reviews of all the malfunctions and the washer not washing cloths at all, soap/lint residue all over the clothes, not enough water, off balance, water temp is mostly always only cold. The handful of techs that come out all say the same thing and can't fix it. Worst part - Samsung does NOT stand by their product!!

I bought model #WA5451ANW Samsung Top loading washing machine in 2012 with the two year extended warranty plan. Last week my cleaning lady did a load of whites and everything was covered in rust. I can get out just about any stain, but you cannot get rust out. I did not even associate the possibility with my washing machine, because it is so "deluxe" I thought it must be my old dryer. But then today I did a load of whites and the same thing happened, all my husband’s white shirts and expensive dress, etc. Ruined by rust. So I looked at the washing machine and the bleach dispenser is rusted all around it. The machine is releasing rust through the bleach dispenser instead of bleach.

DV210AEW/XAA - Bought all new Samsung appliances 2 years ago. The dryer started making a noise. What we found was a crack in the drum. Called Samsung to discuss options to find none. Seems odd that a company does not stand behind a product that clearly seems to be a defect. If you google this issue it seems to be a common problem. At what point does Samsung take ownership and issue a Recall?

My Samsung washer is an inferior product, leaving water in the system and creates mildew, mold and the smell of polluted water in the washroom area and surrounding hallway and kitchen. At the end of each wash, I drain out the water, clean the filter and drawer containing soap dish which also remains wet. I would not recommend a front load Samsung. Stick with the upright GE etc.

Purchased a Wa45H7000 in August. Clothes come out dirty. Soap residue remains on dark clothes. The soap/softener dispenser needed to be replaced twice. WHY? They say my water is too hot and is melting it. HMM..I think I am entitled to having hot water at the temperature that cleans my dishes in the dishwasher and that I can take a Hot/warm shower.

Samsung VRT he washer - No matter what spin cycle the washer moves across the room until it unplugs. The manual says not to overload the washer. I had three towels, a pair of nurse scrubs, and a few of my 2 year old's jammies. If I have to do a small load equivalent of three towels each time I wash my clothes then Samsung messes up somewhere. It also sits on top of the Samsung drawer that was made for the washer. Regretting this purchase.

Samsung WA456 Top Loader Washer - I bought a new home and left the washer/dryer in the home I sold, so purchased this washer in July 2013 based on the salesperson's recommendation. The only time I've ever had to replace a washer was when I moved, because they've always lasted a long time, so I didn't buy an extended warranty. From day one, I've never liked this washer because my clothes didn't come out as fresh as with my previous washer. I blamed it on the amount of water used in the load. My previous washer was also water efficient, but always did a great job, so I poked around the Internet to see if anyone else had shared my issue. I found article after article about workarounds for this washer to 'trick' it into adding more water. What a pain, but it helped.

Samsung Washer Model WA456DRHDSU/AA Purchased New in October 2012 for $699. Pros: Average performance cleaning clothes, plentiful cycle options, sleek aesthetic design. Cons: Terrible engineering, constructed with low quality metal and plastic components, awful customer service, abysmal service life. Washer became broken beyond reasonable repair without warning after 2 years and 3 months of light use.

I purchased a front load ($900+) washer in September. I don't like it at all. It does not spin the clothes dry enough and it takes longer to dry them in the dryer. My 20 year old Agitator washer spun them dryer than this! Not only that, you don't dare do a mixed load. Anything slightly heavier than the rest of the clothes and it comes out wet! I have tried for months to get someone to come out and look at it. All I get from them is instructions: try this, try that, try this, try that! This is a NEW washer, installed by a professional - I SHOULDN'T HAVE TO FIX IT - IT SHOULDN'T NEED FIXING IN THE FIRST PLACE.

The washing machine stopped mid-cycle, gave an E3 error and was smoking. Called local appliance company for repair and it was going to cost $700 to repair. We ended up trashing it and getting a newer model so that it would fit with the dryer that's still working. We hope that this problem has been resolved! Apparently, we're not the only ones that have this machine smoke!!! At the very least, we should have gotten some money toward the replacement! These are not cheap machines!!

Control panel freezes and machines fails to function. Replugging the power and diagnostic clearing restores functioning until the next time. Machine works for technicians. This will be 4th service call in three weeks for a not two year old machine.

Shocking how poorly constructed they are. We have black toxic mold. We went above and beyond the manufacturers suggestions on how to get rid of the mold. We clean it with bleach, leave the machine door at all times. We only close the door when guests are over. The problem is the water settles behind the plastic rim and never dries. This is criminal that Samsung knows they are poisoning their consumers with faulty products.

Model WA456 Washing Machine - Within the the first year, the drain pump bracket on my washer broke and I had water all over the floor. They came out and fixed it with no problem. Months later and out of warranty, there was a wire off of the motor. I was able to get them to fix that free of charge. The previous 2 issues are common in this model. Here we are with this washer for less than 3 years and we are having a 3rd issue where the washer doesn't want to start the cycle. It powers on, locks the door and then I have to keep turning it on and off until it decides to actually start the cycle and wash the load. I've had nothing but problems and they expect me to either buy an extended warranty on their bad product or pay for it out of pocket. Horrible washing machine and horrible customer service. Lesson learned. I will never purchase another Samsung washer and dryer set! I will be out purchasing a more reliable set ASAP.

Shortly after I bought it in 2012, I got the error code 'le' at various times, didn't think anything of it then. Some time later I started getting the 'suds' error code--why? Used same amount of detergent and same size load. Then I got the 'water level' code, the 'no drain' code, etc. I think I've had them all by now. Manual was useless, YouTube videos couldn't even help, customer support at Samsung was never available unless you had all day to talk with them, etc. I'm a single parent with two boys so I had my oldest help me climb behind the washer (this was after I cleaned out the lint trap) and took it apart like the YouTube person said. I unclamped all hoses that could possibly be clogged, found nothing, and put everything back together. Still nothing!

Brought brand new Samsung Dryer operating on GAS, dryer not heating and all clothes after running dryer for more than 4 hours with sense, don't get dry. Called customer care and logged problem, so far response from Samsung Customer care was really good. Now comes worst experience, me and my wife both are busy on weekdays, so schedule for weekend Service Visit.

Washer - 2 pumps and a drain hose. Dryer - 2 belts and a roller bearing. Over $400.00 in repairs and 3 service calls. Dryer now has no heat. Samsung hooked me up with Westside appliances and they no longer work on Samsung. Parts at a supplier I found are non-returnable. Now I need to figure out if I need a blower fuse, heater housing fuse, 1 of 4 thermostats, a thermistor or an element? Are you serious?!?!?

SAMSUNG front load washer model WF395BTPASU4/A2 - I loved this machine the first couple of months. However I noticed that the bleach, softener and the detergent all went in the machine right in the beginning. Had to be careful not to ruin clothes with the bleach. It does not clean as well as my old machine and I cannot wait to get rid of it. I have only had it 1 year and I am going to get a different brand as soon as I can. I tried the Samsung simulator website and it is not easy to navigate and I could not find my particular washer. Very, very disappointed in this washer. I think this is the last Samsung product that I will buy. I have always liked their products but not any more!

Purchased a washer/dryer on Dec. 2011. After 3 1/2 years of service the dryer started making noise. A closer inspection revealed a 2 1/2" crack in the drum. Contacted customer service, sent a tech. to tell me that it is not under warranty.

Samsung Top Loading Washer Model #WA400 - We purchased the washer from Lowes on May 9, 2013. On February 23, 2015 the washer flooded our new wood floors within approximately 15 minutes of starting the washer. My initial call to Samsung resulted in no satisfaction other than they set up a repair person that I would have to pay for. When the repair person called me to confirm, she informed me that this is a common problem with this model of Samsung washers and that they should pay for repair. She advised me to call them back, which I did, and received satisfaction on the second call that they would pay for repair. I am also submitting a damage claim through Samsung to repair my wood floors. BE TENACIOUS!

Spent $900 on the Samsung Washing Machine with the extended warranty, what a nightmare and a huge waste of money. Save yourself the aggravation and buy something else. Going without a washing machine with 4 kids is not a pleasant experience, still dealing with the issue and it has been over a month and 4 service calls with the same problem not yet resolved nor appliance replaced. What a horrible purchase. The cycle never completes and on the spin cycle the tub will refill over and over and over again, adding to our already ridiculous water bill. It will drain, start to spin for a second, stop the spinning and begin refilling. It will do this indefinitely and then you are left with a tub filled with heavy wet clothes that cannot even be put into the dryer with the heavy water weight. The lack of timely response from the warranty company has been so frustrating.

Samsung 5.0 cu ft. Capacity Top Load Washer (WA50F9A6DSW/A20) EXPLODED during normal use. This washer cost nearly $800 when we purchased it from Best Buy 14 months ago. The machine was always loud during the spin cycle and not very impressive in cleaning clothes. Last evening it made a loud explosive noise during the middle of a cycle. This was very scary - washing machines are NOT suppose to explode, right?

Has anyone else experienced leakage from their Samsung? Have a Samsung Steamer Washer -WF455ARGSGR/A2. It started leaking water less than a year after we purchased it. Placed 3 service tickets and never got a response from Samsung. By the time I escalated it, it was then out of warranty. All Samsung would do was place a service ticket in their system, then send me a notice two weeks later that the service ticket was cancelled. Probably was apparently faulty hose that leaked and would stray water, shorting out the circuit board. Has anyone else experienced this.

Every load of clothes I try to do ends with an error code of DC. The error is for an unbalanced load. Before buying this Samsung washer I had a similar one I had rented from Rent-a-Center and never had this problem. The clothes are still soaked enough that I can't put them in the dryer until they spin out. I have been stuck on 1 load for 2 freaking days before, and I'm ready to throw this thing out the door. I wouldn't recommend this washer to my worst enemy. This washer is only 3 months old and I'm ready to go buy a new non Samsung washer.

I purchased "a new floor model dryer" from Best Buy. I was told when I asked if they would test it and make sure it was working properly. I was told yes. When delivered a week later, it was not working. After hours and 3 days of delays, transferred calls, & testing from online Samsung Agents, it was determined, "it was not working." A Samsung direct service person was suppose to call me to set up the service call. It didn't happen. I really dislike the matching washer also. My clothes do not come out clean the majority of washing. Poor product. Less than poor service from both Best Buy & Samsung. BTW, the Samsung agents I was dealing with were in Bangladesh.

We purchased this washer (samsung wa5451anwxaa02) from Factory Direct in Lee's Summit Missouri approximately three years ago after out front loading washer of one year and one week (just outside warranty) went kaput and held my clothes hostage. Our new model lasted approximately three years when around Thanksgiving time 2014 it started giving an error code of D/C (off balance). Knowing it was the way we were loading the washer, we kept adjusting the loads, reducing load size, etc until the problem was so routine it happened with every load. We called on December 5, 2014 to Factory Direct since we had purchased the 5 year extended warranty plan and it clearly needed repair. They scheduled an appointment. I took time off work on the appointment date and no one showed.

I bought a HE washer and dryer from Lowes. I had them install it to insure that it was done right. I used the dryer as a normal everyday dryer - nothing heavy duty or excessive. It lasted 18 months. I called the company. They said no warranty - there's NOTHING they can do, but send out a tech who I have to pay for. The tech called. We ask how much to look at it??? He says 155.00 to LOOK at it. So I think I'll call around for prices. No one carries Samsung parts!!! I'm very upset... I'm still paying this dryer off on my charge card!!! I'll probably have to buy a NEW dryer after 18 mths :( I just bought a Samsung Dishwasher... It’s going BACK to the store!!! Lesson learned. They will never get any more of MY money, or business... Thanks Samsung for NOTHING!!!

WA 456 - Electronics went out after about 1.5 years. Took 5 trips from a tech to get it fixed right. After just over 2 years the water pump mount broke (known defective part) flooding our laundry room. I hammered Samsung Customer service on both failures and they did give me "goodwill repairs" at no cost even out of warranty. Their customer service was actually pretty decent...I think I just got lucky.

I purchased a washer (WA456DRHDSU/AA) at the end of 2013 and as of August 2014 the washer has broken 4 times plus since the time I received it. I have called numerous times and complained to Conn's and Samsung about this recurring problem and they have yet to handle the problem. In June we called for service and Conn's said they would come and pick up the washer and give us a check to purchase a new one...and then went against their word and tried to "fix it"! Just last month, July, the washer was "fixed." We waited about a month just for them to come and now, not even 2 to 3 weeks later, it's doing the same thing!!! I called 8/7/14 and their response was they will send a technician out to service it and that they can't get someone out until 8/18/14.

Totally disappointed. My boyfriend purchased today this is by far the best looking washer but also hands down also the worst washer we have ever used. Common stains from everyday won't wash out things our old outdated washer got out daily :(

Samsung Washer model # WA400PJHDWR/AA - I purchased this washing machine in February 2013. Almost immediately, the plastic within the machine started to bubble but it did not affect the performance of the machine. After owning the machine for less than 2 years, the "basket" came unhitched from the machine which caused the plastic in the "basket" to grind and smoke. Samsung refuses to be accountable for their defective machine and we are being charged $220 to make the repair even though the repairman says that "this is a common issue with this machine". What??? This is the last Samsung product that we will purchase...

Samsung 3.9-cu ft High-Efficiency Front-Load Washer with Steam - I am VERY UNHAPPY with the Samsung Front Load Washer because first if the Cycle selection rotater is turned "Just Slightly" by accident, the machine stops washing and empties out the water WASTING water and detergent. It also CANNOT BE switched from one cycle to another without emptying out the water and stopping (again wasting water and detergent).

Washer (WA5451ANW) is 4 years old. Paint is coming off steel upper cover just over the soap/softener dispensing tray and also rust is showing around beach tray in front left corner. I will be contracting Samsung on Monday to determine if they have a recall or if I can repair by replacing the top.

I inherited a Samsung refrigerator, washer, and dryer when I moved into my new home. The refrigerator (RF217ACRS) was bought in 2014, and the washer in 2013. Two months after moving in, both are having problems. The refrigerator has stopped cooling and is at 53 degrees. Ice has formed all over stuff in the freezer. Meanwhile, there's a leak in a door seal in the washer, and water is collecting in a filter at the bottom of the machine. When I open the filter to clean it, water gushes out! I had a Kenmore washer dryer set for 20 years and NOTHING ever went wrong. If there's a lawsuit, sign me up.

WF209ANW - Personally I think this item is junk since day one. It never washed clothes proper. I still had dirt in my jeans. Tub never was balanced inside. I used to watch it in frustration, balancing the washer time & time, but it was inside, I watched just how off balance the tub was. It's a terrible thing to ask so much flippin money for junk. 875.00 and the consumer not knowing any better, thinking they’re getting "state of Art" product. Wow! Looked nice though, thought we would not need another for quite some time. WRONG! Starting smoking, smelling. Bought 12-10-09 & died 2-10-15. That's 4 yrs 2 month we put up with junk. Went back to Lowes bought the old type & said get this out please. Warranty probably but not after reading all these complaints. Sales # ** 12-10-09.

The machine looks so nice digital settings, unfortunately so expensive, energy saver? Takes more than 1 hr to finish wash cycle, it doesn't let you adjust water. If you decide to change cycle it drains the entire water from previous cycle, then starts the new cycle. Time & water waste. At at end of cycle then spin rinse cycle leaves clothes all tangled up. Poor performance for the price. You're paying for beautiful looking machine not quality of performance. I returned the washer. I have children and wash almost everyday. This machine is not efficient for my family's needs.

November 2013 I purchased a Samsung top load washer, electric dryer, 3-door refrigerator, electric range, dishwasher and microwave. In September, 2014, my washer "fell apart" - the rubber inside literally fell to pieces. Also, the metal rim at the bottom must have been detached in parts, since my clothes and sheets had wholes in them. It was a disaster dealing with Samsung, so HH Gregg, replaced the washer. In November 2014, my range "blew up" - I heard a pop and saw a blue flash. Although the range worked, the panel lights would not go off. Since it was still under warranty, Samsung (better this time) had it repaired. As if it couldn't get any worse, Christmas Eve morning, a part fell off my dishwasher. My husband nor I could get it back on.

Top loading 2014 SAMSUNG WASHER - THIS New WASHER was rated best by Consumer Reports. It is terrible. I've had 3 repair people out and nothing has changed. Error messages still showing up and the worst of it is the bleach leaking after a bleach load. I have had countless items ruined as the bleach stays in the dispenser and ruins clothing not in a bleach load. I have asked for a refund from Samsung, even a newer Samsung washer and was on the phone for hrs. Also the dispenser was replaced - nothing changed. I still have warranty from Samsung. I then took my ruined expensive towels, etc out to Home Depot and asked for a new washer. They said NO since I'm under warranty w/ Samsung till June 2015.

Add me to the list of unhappy Samsung customers. My machine is about five years old. The tub stopped turning on my front-load washing machine. At this point, Samsung is well aware of the defects in its product. However, I called customer service many times and I was given ridiculous suggestions such as making sure that the machine was level on the floor. I finally insisted on getting the name of a service company. The repairman said that he has seen the same problem many times, and that he has never seen a Samsung washing machine to last more than 5-6 years. The cost to repair it is comparable to the purchase of a new machine.

My ordeal with Samsung Customer Service began a month ago, with no foreseeable end in sight. My Samsung Washer model # WF45H6300AG began leaking after 8 months of use. I purchased this washer at my local Best Buy and additionally purchased their 5 year extended repair policy. I initiated a repair call with Best Buy and was turned over to Samsung as my washer was still under manufacture warranty.

I bought a front load washer & the noise when it spun was so loud we could hear it all over the house. So I gave it away & got another washer, Samsung top load without agitator. This washer does not remove lint, & it leaves dirt on clothes. It's disgusting. I will never get another washer that doesn't have an agitator.

They were both horrible! We bought their top of the line models in June 2012 and the driers heating unit died 6 months ago and now the washer is broken as well. I will never buy another Samsung appliance again in my life. If you are considering doing so, please don't. You'll save yourself the $2000 we lost! Samsung blue.

Dryer dv330aew/xaa - My drum is breaking the new one. It's like $250.00 and you only get two yrs. out of it. Many people are complaining about the same thing. Factory defect. It's plastic. Maybe a fire hazard when it lets go. Please get back soon. Trying not to use it much. Thanks.

We have a Samsung frontloading washer purchased less than a year ago. The drum vibrates so much that it hits the cabinet making a lot of noise. Samsung wants to replace the drum but only if I move the washer to my driveway. I'm 68 and that's not going to happen. Samsung says it's their policy not to move the washer even so much as pulling it away from the wall. The Samsung repair person recommended replacing the entire washer but Samsung refuses. Buyer beware.

When buying was told the 5.6 powerful jets could clean rugs & comforters, they float around on top the water, only get wet during the spin cycles. That's not cleaning. Huge tub but only 4" water. 3/4 of laundry never goes under the wash water until spin cycle. Huge tub but can only fill 1/4 full. Sanitize claims kills 98% allergens. Your extra hot from your hot water heater is cooled down to lukewarm, still 4". Water, can only fill huge tub 1/4th full & barely moves clothes around. Can't kill 98% allergens! 3 service men out already State this machines problems are 3/4's of their calls. Can't fix a poorly designed machine but Samsung claims they don't get that report back from the service men. Because they can't fix it then Samsung states there is nothing wrong with it.

WA422PRHDWR/AA - I purchased my washer in March 2013. It began to make noise and show error code 3E. As per the manual moved laundry around and restarted and worked. The washer has making a knocking noise for several months and sounds as if it is going to break down. Called for Service due to continuation of error codes and knocking noise. Pump and Clutch was repaired in August 2014, then again Sept 2014 I had a flood from the washer and the knocking noise continues. They came and repaired the hose assembly. Now again 3rd time, still knocking and error code NF washer will NOT work. Told it's the basket now and it is NOT covered.

First the water drains out immediately even we did not even start to wash.. There is no way I can use the washing machine became every time power on a and started the water supply it drains automatically. How I can fix this problem?

My two year old washer has rust around the bleach dispenser. I have rarely ever used the bleach dispenser so I am quite surprised. I hope that Samsung will recall these washers.

I bought the top of the line Samsung washer/dryer pair for around $2500 new, just over two years ago (model WF457ARGSWR/AA and its twin electric dryer). Aside from the network connection not working with a longer WPA style Wifi password (and way too much wasted time trying to even get them to understand the issue) they both worked well: the clothes came out clean and they're both very quiet.

Washer main bearing failed after 4.5 years regular domestic use. Replacement cost greater than new machine. Tried to buy another similar to use the same pedestal only to be told they change them every year to ensure they can't be reused. Feel very cheated, no feedback channels with Samsung.

WA400 - DO NOT WASTE YOUR MONEY ON THIS WASHER!!!! It does NOT clean clothes, it is not energy efficient, it does not perform the functions as outlined in the manual, just to name a few things. It will not give hot water on any cycle except heavy duty; choosing hot water on the normal cycle gave me a water temp of 70 degrees. The last large load I did used 25.95 gallons of (hot) water for the wash cycle, 26.6 gallons for the rinse and used 75 minutes worth of electricity - this is energy efficient?

I purchased a Samsung washer and dryer in November 2011. I loved the dryer for 3 years, until it started making noise like tennis balls were in the dryer. After trying several different things, my husband and I looked inside the dryer to see if something was lose. THERE IS AN 1 1/2 INCH CRACK IN THE DRUM!! The crack is not visible from inside the dryer and can only be seen if the top is removed. I talked to SIX representatives at Samsung, including this "Executive" team that is supposed to be able to help you. After explaining everything and that the issue was not caused by me, what was my answer? "Nothing you can do since you didn't have the warranty." The warranty by this point would have PAID for a new dryer.

I hate this machine. I have had it 2 years and it is rusting out, getting rust stains on my clothes and the bleach dispenser is almost completely rusted out. This company must use the cheapest material. I have never seen anything rust so quickly. Don't buy.

The bleach dispenser began rusting shortly after one year and it has gotten worse. Called Samsung and they referred us to H.H. Gregg (where we bought the washer and dryer). Neither place was helpful at all. In fact, the customer service person suggested we just buy a new washer. Now an electronic board has gone out and the part has to be shipped from a Samsung warehouse and won't get here for a week. These are the last Samsung appliances we will ever buy.

WF350ANW - Purchased above washer from Lowe's on 12/21/2011. Started to vibrate 11/1/2014. When calling for service we discovered that Lowe's had snuck in a service policy on this unit of which we were unaware and never purchase. Week later a service person arrived to confirm problem and tried to tell us that the "walking" was normal for an older machine. Since we would not buy this explanation he ordered replacement parts. One week later they called to schedule another session a week later. Replaces springs and shock absorbers but did not correct problem. Again tried to get us to accept that some walking was normal and after some discussion ordered a new drum.

My Samsung washer does not do a very good job washing, I am disappointed in it. My 15 year old Whirlpool was so much better and it had an agitator. The fill cups for the softener and the color safe bleach don't empty every time, maybe about every 3rd wash, they will actually empty. This is since the very first wash, plus there are streaks of detergent that run down the front of it every time I use it. I'm not sure where it comes from but it looks bad. I don't ever stay in the room long enough to see, because it takes like forever to wash a load of clothes. I really hate it. Unless you put it on the sterilize setting, the clothes don't smell fresh, and that takes well over 2 hours. I paid right at 1000.00 for it, and I think my old 300 Whirlpool did a lot better.

Top Load Washer WA5471ABP XAA 01 exploded: On Friday Jan. 16, 2015 while on the spin cycle my Samsung washer began to violently spin out of control, the whole top united of the washer was thrown from the machine and numerous parts came out of the machine. It dented my dryer and put holes through the sheet rock. My home warranty came to review the claim and the technician said he had never seen that type of damage before. After checking a few resources I found numerous complaints on the Samsung washers and even a video on YouTube of my exact model and the same images that were recorded like mine. There is clearly an issue with this product.

Samsung WA422*/WA400* - We purchased the set (washer & dryer) in July 2013. They both started off working fine. We only had minor problems with the dryer. Soon we start it after 5 min it was cutting itself off. We discovered the hose that shoot the lint outside was clogged up so we had to go in the attic and unclog the hose. This has happened twice. We started having problems with the washer soon as the warranty expired. The information code (dc) according to the user manual always comes on, which states that the washer is unbalanced, we have re-adjusted the load, we have made sure it was leveled, and this still doesn't fix the problem. We will never buy a Samsung product again and will not recommend this product to anyone.

Sometimes it doesn't put in enough water to mix the clothes. You can't change any settings once it started a cycle or it drains and starts all over again. You can't set your own water level. With a full load of wash it doesn't mix the clothes right. Never had a problem with my kenmore washer. Had that for 15 years. Won't buy a Samsung again.

I purchased a Samsung washer model #WA5451ANW a couple of years ago, and it is rusting around the soap dispenser. Chipped paint and rust is falling into the soap dispenser and wash. Like so many others, I contacted Samsung and was told there was nothing they would do. I even asked that my complaint be escalated, which it was, but was again told there was nothing they would do. As there are many other complaints about this very same issue which Samsung is aware of, I feel that this is a defect and Samsung should take responsibility for it. It's not fair that so many consumers have to buy a new washing machine when theirs are only a few years old. I also wonder if there is lead in the paint.

WF409ANW/XAA - Purchased washer and matching dryer Jan 2010 and a 4yr extended warranty. I had so many breakdowns with the washer, that the insurance gave me a new machine Oct 2010. Since then, every 8 months either the washer and or dryer would breakdown. The warranty was a joke. All the repairmen have a hard time obtaining manufacturer parts and lack customer service. After extensive trips to the laundromat, and five years later, I'm hoping that a class action suit is filed and I am awarded a new washer and dryer that is reliable and functional and it doesn't have a Samsung name!!!!

We purchased a Samsung wa456 washer in Dec 2012. The washer does not get clothes clean. I went to the reviews and there are 592 complaints about their washing machines and customer service. Everyone is also complaining about the pump attached to the drum thus breaking, flooding the area where the washer is located... just grand as I am disabled, so when that happens it is going to be an awful ordeal for me!!!

Have a Samsung top loader washing machine that is 2 years old. Had pump housing replace in August. Repair man said part was defective. Samsung refused to cover. Cost of repair was 245.00. Also, have rust around bleach dispenser; common issue with this piece of junk that many others have experienced and reviewed on this site. Now machine keeps resetting due to unbalanced drum and will not spin properly. Called Samsung and they sent a repairman who charged 85.00 to tell me that this happens with HE washers. He was from A and E appliance repair. He was nice, but it was obvious he was afraid to say anything derogatory about Samsung. I would love to have info. about a class action lawsuit against Samsung. How many customer complaints are needed before this can happen?

WF448 - I bought about 3 year then my washer became like this (as attached picture).

I purchased a Samsung washer model# WA5471ABW-XAA April of 2012. I purchased an extended warranty. I began to see rust around the dispenser as well as water leaking on my floor. I called Lowes service advantage company for warranty work. As of today (1/21/15) The warranty company has changed service company's on me 3 times and I have had a total of 15 service calls on this washer. I am at my wits end with Samsung and their warranty company. It's obviously a LEMON. Help!!!

Samsung model #WF409ann/XAA Serial #W0BR54ASA00650Y 1/23/10 - My husband purchased this washer in January 2010 and every was great until the 12/15/2014. The washer stopped spinning. I called a repair company in the area, he cleaned out the drain and we ran a load and it was fine. Then he left and I had to call him right back. He then was getting a code 3E code which mean motor parts. He said it was the sensor but we would need to purchased the whole motor. Because the sensor was attached to the motor. They order the part and about 7 days later it came in and it was the wrong part. The right part number but part did not match up. The company reordered the part again and the part took about 10 days to come in and the part was broken.

Bought a gas dryer that doesn't get hot. Called and set up a service appointment after going through their checklist. Service center called and I returned the call. They were never there. After the center's second message they cancelled my ticket. So, I set up another call from the service center and never got a call. Samsung never put the ticket through. I call yet again. They give me a transaction number and a number to call the service center directly. I have now been on hold for 20 minutes with the service center without human contact.

I purchased a new Samsung top-loader washing machine from Lowe's on 11/12/11 (Model #: WA5471ABP/XAA; Serial Number: Y01K54BB800564J). I also purchased a Lowe's Extended Protection Plan which remains in effect through 11/12/16. Over the past several weeks I have noted that the paint on the metal rim surrounding the plastic bleach dispenser has spontaneously bubbled up and developed some rust. There was no prior damage to this area which may have caused this.

Our Samsung Washer Model No. WF330ANWXAA is four years old. Washer would not drain completely, leaving clothes wet and hard to dry. There was standing water in bottom of drum. I have over 40 years of HVAC experience and consider myself to be very handy. So after researching the problem I took the washer apart and after inspecting all drain hoses for obstruction, finding none, I concluded that it was probably a defective pump.

I have a Samsung washing machine model wf218anwxaa. It started making loud noise during the spin cycle so I called a repair man to come look at it. He advised me that the drum assembly & gasket needs to be replaced & that it would cost me $600 or more to repair so I called Samsung to see if they can help me out on the price of the parts. I spoke with Danielle in executive customer relations. She stated my machine warranty ended last year & there would be nothing that could be done.

Bought in 2012 and used 18 mos. Rust started around the bleach and detergent dispenser. Bleach seepage caused the damper tub support to rust creating a safety condition. Samsung says not responsible for rust. That means I wasted $800 and now I have to look for a replacement. This is a blatant consumer Fraud and Samsung is getting away with it! There must be a way to make them pay for this as I am not the only one complaining, but one of several.

Approximately 2 years after it was purchased my Samsung top loader washer started rusting all around the bleach cup and detergent dispenser. I called Sears Repair service, which I have a contract with and someone came out to take a look. They said that it was a problem for Samsung to take care of. I then called Samsung and asked the question, "Why is my 2 year old washer rusting away?" They responded with, "The BLEACH is rusting the area around the BLEACH dispenser." How ridiculous is that! They then told me that I was basically out of luck and that it was a cosmetic issue, which was my fault for not taking care of the washer properly! If there is a class action suit, I would like to know about it. It's so much fun doing laundry and avoiding the rust everywhere! Ugh!

Tried all things that was stated to do and even repeated the steps. We also had our dishwasher go out and it was only three years old. We did finally had our over the stove microwave shoot electricity. This was a purchase that I made as a matching set. Now I don't know where to go to ask questions. Thanks to all who tried.

I bought this washer 7 months ago. The Samsung constantly goes out of balance. I had a repairman out thinking that this would fall under the warranty. I was told there's nothing wrong with it and this washer is known to do this. Apparently it has something to do with the computer. I have to babysit every single load of laundry and that is a waste of my time. I'm tempted to sell it and buy a cheap model with no bells or whistles.

When we bought our Samsung Front Loader (6/2010), we loved it. Now 4 1/2 years later, we have major problems. It started making very LOUD noise during the rinse and spin cycle. We called a Samsung authorized repair shop. When he first came, he said it was the shocks. He came, took it all apart, put in the shocks, started the machine up and made an even worse noise. Now it needs an inner basket and bearings. All in the tune of $1,000. We called Samsung this morning and after speaking to several people, the answer was no they can't help us. I am so upset, I know I will NEVER buy another Samsung product.

We bought a washer+dryer in May 2014 and the dryer stopped working 3 months later. We were given contact numbers of several certified technicians. They have come to fix it 4 or 5 times and it is still not working properly. I called both Samsung and the technicians over a month ago and was promised a solution asap. I haven't been contacted since then. I called them again, was given the same promise and again nothing happened. So I called Samsung again to see what was going on and they were supposed to check with the technicians and call me back "asap." Nothing happened. So today I called again and explained the whole situation to the man over the phone. It took him a while to find that "indeed I have already filed a complaint and was supposed to be contacted by the technicians."

Washer is vibrating and I do not recommend Samsung appliances. Brand new machine and Samsung didn't want to send a technician without receipt. One month old piece of crap. Other appliances not so good either. Do not buy Samsung appliances.

To replace your washer, model WF209ANW - was purchased approx. 4 years ago and two weeks ago the machine violently started shaking and when I opened the door smoke poured out of the drum area. Called Samsung and "wasted" hours trying to talk to the agents in customer service. Even had the issue "escalated" to an "Executive Customer Relations" rep who wasted even more of my time. So finally I sent a letter to the Office of the President of Samsung and got the short but sweet reply of "too bad" your washer is out of warranty.

My WA456 top load washer starting leaking within 8 months of use. Slowly at first on aqua jet setting, until I found water dripping in my basement one day. Subsequently found black mould all around the area. Samsung didn't care about that but put me in contact with TransGlobal, their third party warranty reps. To make a long story short, 4 months later, several calls and days taken waiting for the repairman, most of the machine has been replaced but still leaks. Samsung has now rejected replacement of the machine. Do not ever buy a Samsung product!!!!! They do not stand behind their product and obviously don't care about repeat business.

All around liquid bleach dispenser is rusting. Told by Samsung/Home Depot warranty company I am supposed to remove the cup periodically to clean around it. Except....it's NOT REMOVABLE! "Well ma'am then you are misusing/abusing your machine"! HELP!!!! I don't have an order # and don't know how to get one.

The area around the bleach dispenser is rusting and although I bought an extended warranty, Sears is saying that it does not cover rust! The washer is not sitting outside on a patio or back Porch! It is sitting in my air conditioned home! This is definitely a design flaw. I have only used the dispenser a handful of times.

I purchased a Samsung Washer WA484DSHAWR on 11/2012 and the bleach area is starting to rust. Apparently, this well known problem isn't covered under Samsung's warranty because it is considered a cosmetic issue.

We bought appliances from Leons in Peterborough Ontario. We purchased all 5 in October 2013. We started having problems with the Samsung top load washer in august 2014. We live in the country and have a drilled well. We thought we were having water problems as after washing a few loads of laundry the well would be dry, we even priced drilling a new well. I noticed the washer was taking longer and longer to wash a load. What was happening was the drum would start banging - I would rearrange the clothing or remove some. If I wasn't there at that precise time the washer’s computer would recalculate to another setting for another set amount of time and start filling the washer with water. This would go on and on until the well would go dry. Nightmare. Phoned SAMSUNG - was told warranty had expired. Apparently Leons Peterborough had put date of purchase July of 2013, this was the date Leons had received the appliance, not when we had bought it. So we had to email our Leons receipt with the proper delivery date. After 6 weeks, repair men came to the house, problem still exists.

I purchased the Samsung Smartcare washer/dryer pair from Sears in April, 2013 for $1600+ (after saving up for a year so I could buy a new reliable set). In June 2014 the washer started setting error codes and malfunctioning. First it was "ND", not draining. I checked everything the manual suggested and found nothing that would hinder or restrict the drain in any way. Next it set the "dc" code, unbalanced load prevented your washer from spinning. Again I did everything the manual suggested with no results. Then the washer would stop working with every load I tried to wash, with the code "3E", motor not running properly. I tried everything the manual suggested, got online to try to find any helpful suggestions from other consumers, and still cannot get the machine to work.

First, defect with pump attachment 2 weeks before warranty up, water all over the floor. Weeks 5 to be exact before repair of broken wire was completed. Oh yes that happened when pump broke off. I have actually filled my back room with laundry because of a head lice issue at grade school. 5 weeks! The next issue was a constant moving the clothes to get it to spin. Last straw, bangs and will not even spin on empty. Wasted water and time and money. Samsung stay with phones, tv and tablets and do not do this us!!! Oh especially I just think bought a WHIRLPOOL!

Samsung washer model # WA456DRHDSU/AA was purchased and installed in December of 2012. In January 2015, we were flooded by the faulty pump mechanism (a known issue to many of the consumer blogs) and flooded my laundry room and went into my finished basement ruining drywall, art, soaking beds and linen. I will be replacing the entire pump and its wiring device as it had been re-designed by Samsung (Samsung had feelings for MY trouble) as I cannot afford to replace the washer now. We paid almost $1800 for it over two years ago. My chat with Samsung basically failed to produce any outcome from a faceless bureaucrat. They advised us to return to Sears where it was purchased, as it was their problem. I own three Samsung TVs, a cell phone, and a very expensive refrigerator. This Samsung will be leaving our laundry room in 2015. When I replace these other items, they WILL NOT be Samsung.

Purchased Samsung washer (WA48H7400AW) & dryer (DV48H7400EW) at Home Depot 11/26 and took earliest delivery date of 12/17. Received automated calls to change date to 12/30, then another to 1/8, now it's 1/22/2015. Home Depot says Samsung oversold even though I asked specifically before buying if this could happen and was assured we would have one of the 47 available reserved and delivered on time. I have called other retailers and they too have none in stock. I'm about to cancel the order, demand a refund and shop elsewhere for another brand that is in stock. Home Depot and Samsung have lost this customer.

Bought my Samsung washer in 2008 and for about a year now the fabric softener does not cycle through the dispenser. It just sits in the tray (what a waste of softener). I also smell the mildew on the clothes and inside. I phoned Samsung and they said for to get a new dispenser, but it's not that. My husband has even cleaned it out and the soap goes through and there is no clogs. We have cleaned everything we can and it still doesn't work. There is also rust in the dispenser which makes me think there is rust in other hidden areas. I phoned our appliance guy and he doesn't work on Samsung because parts are too hard to find. He recommended Kenmore, Whirlpool, or Maytag for the future. Looks like we will be buying a new set again.

ALERT ALERT ALERT - BEFORE YOU BUY A SAMSUNG READ THIS - ALERT ALERT ALERT. Hi folks - I hate to be an alarmist, but I have information you NEED TO KNOW about Samsung and other washing machines of this general manufacture. I bought the 50 version of this washer (WA50) and after 2 years it failed. It wasn't anything we did, it was a KNOWN issue with the manufacture of the machine. You see, when it's ready to drain there's a pump that pushes the water out the exhaust tube into your drain pipe.

The washer is only a year old, just out of warranty. It no longer drains and spins the clothes. It just keeps running through cycles but doesn't spin dry. Samsung sent a repair person out who told us the washer is doing exactly what it's supposed to do. No resolution.

Bought this washer 2 years ago. I too have rust around the bleach dispenser. In addition to the rust the 24-inch (approx) bolt that holds the washer tub rusted out and the entire tub fell. I contacted Samsung and have been dealing with them for about a month. The only thing they keep telling me is they "guarantee their product as long as it is within the one year warranty". They are claiming that issues with my washer are "cosmetic"...interesting since the bolt is inside the washer and cannot be seen. Even the tech that came out indicated that there was rust within the machine. The parts cost about $500.00 not including labor. I even have an email from Samsung that states "Samsung has given a one-time accommodation to cover labor and Parts on service transaction 412...358." Samsung now says that the email was sent and was subject to the tech's report. The email doesn't say that. Off to court I go!!!

Samsung Washer (Wa45H7000AW/A2) - We purchased a new Samsung Washer/Dryer set in June 2014 from Conn's in Plano. We had an issue with the washer a month after we purchased them & they came out & repaired it. On 12/11/14 we called them again and reported another issue. They finally came out on 12/23/14. The technician stated it needed a new motor and other parts totaling over 500.00. He stated that we would hear from Conn's because most likely they will end up replacing the washer because the parts were so expensive. We never heard from Conn's, but received parts in the mail and my husband had to call them to find out what was going on. He was told that they were going to fix our washer and a technician would be out 1/05/15.

WF330ANW - Bought this Samsung washer at Sears 5 years ago. I picked it up and brought it home. I opened up the box and there was a 1 inch dent on the top corner. I phoned Samsung as the box was not dented just the machine. They told me it was Sears problem now. I went back to Sears and complained. They gave me a $50 discount to make me happy. The machine never ran right from the get go but I waited too long to complain to Sears, and Samsung said to take it to Sears to fix the problem. Seeing as I waited too long I took the washer and sold it for scrap and bought a Whirlpool. My solution is to never ever buy anything made by Samsung. This is the 3rd piece of equipment I have bought from Samsung that hasn't worked properly and it will be the last.

Samsung washer 5471AB Bleach Cup Spits Rust. Purchased this top loader about 18 months ago. Rust began to form around bleach cup so we stopped using it about 6 months ago. Now the machine is "spitting" rust onto white towels and sheets as well as my colored clothing. I put in a call to the manufacturer so we shall see how they handle. Samsung Warranty Confirmation #**. I am an attorney and file class actions on behalf of consumers. This may be my next case too, if enough consumers have experienced a similar problem. Please post with the same subject line if you too have experienced this problem.

Bought the wa456 two yrs ago, but the other day, the bottom fell out and flooded my laundry room. Was told this was a upgraded part that needed to be replaced, plus I probably overloaded it a few times over the past two yrs. Anyways, today two days after the repair/replacement, the same thing has happened.

Bought new in March of 2013. Delivery man plug it in, power up and he left. I then went back in the house to run a cycle. It made a locking noise and then it turned off. I ran out to tell the delivery guy but he was too far down the street to stop. Called the Best Buy, told them the problem. Next delivery was 2 week out for they were out of this unit. Or I can have the floor model. I took the floor model. Just after a year all the water blew out the bottom. The pump assembly completely broke in half dropping the pump on the floor. I called Samsung for a part and was told there was no longer a part made for this unit. "How could this be, it is less than 2 year old," I told them. The operator did not know and had no answers for me. She also told there was no problems with the washer even though there is 1000's on line. So I jerry rig it back up with glue and bailing wire and 1 inch race car HI pressure hose clamps. It works but still after 6 months it fell apart again. Never again will I buy any Samsung products.

I purchased this pair October 2012. I bought an extended warranty on the washer and not the dryer. MY FIRST MISTAKE. The washing machine has had the pump replaced at the 2 year marker and the ability of this machine to wash clothes is minimal. It does not use enough water and the clothes are not ever clean. They still smell after they have finished the cycle. I am now adding about 13 gallons of water at the beginning of each load just so that there is water to begin the wash cycle with. The dryer which I did not buy the extended warranty had the drum break and have to be replaced. The technician was free for the service call, the drum was $300.00 and the cost to put the new drum in was $200.00. I should have just replaced the dryer and been done with it. I would never buy another Samsung washing machine or dryer again. Pieces of **.

Had Samsung WA400PJHDWRA top load washer just over a year when first problem started with rinse cycle. All loads were unbalanced and had the same error message DC that would come up sometimes. At others it would just keep returning to rinse and spin cycle over and over. When first called customer service they said the unit was out of warranty before anything else. Lined up local company to repair and they said yes it was out of year warranty but problem was direct drive unit that balanced load. That was under 10-year warranty. It was replaced but same problem again but this time the housing for the drum is chewed up on one side. It was so out of balance that it rubbed the top rim so much it splintered the hard plastic. After reading of the other problems I am going to replace.

Samsung washer model#WA456DRHDSU/AA was purchased and installed in November of 2012. In Oct 2014 we were flooded by the faulty pump mechanism (a known issue to many of the consumer blogs) and replaced the entire pump and its wiring device as it had been re-designed by Samsung ($470). Just this week we have had drum issues and our technician indicated that it's either the drum sensor or another sensor and that he will order both in the event that they both have to be replaced. I have asked him to call me with costs prior to ordering... We paid almost $1800 for the set just over two years ago. My chat with Samsung basically failed to produce any outcome from the very pleasant CSA. Samsung will be leaving our laundry room in 2015...Happy New year!

In 2011 I purchased a Samsung top load washer, Model #WA5471ABP XAAA. Within a few months I noticed rust stains on our whites. I assumed it was due to my husband working in an aluminum foundry. I thought metal particles were coming from his clothes so I started rinsing his clothes in our old washer prior to washing them in our new washer which didn’t seem to help. After a couple more months I noticed my detergent drawer having rusty water in it after the washing cycle. I removed the drawer and wiped it out and as I wiped noticed under the lid about an inch and a half there was rusty gunk build up. I noticed a couple screws under the lid and thought that was the problem. OMG the screws were rusting. So I removed the screws and cleaned them as well as giving my washer a good cleaning.

After 18 months, the pump failed and we had a tub full of water drain in our laundry room soaking into our baseboards and drywall. Samsung support was worthless. We're supposed to have a two year warranty on parts but they claimed this part isn't covered. I got a claim number. They said someone would call me within 24 hours. After reading these reviews I highly doubt that will happen. If I could give less than one star I would.

I purchased a Samsung top load washer approximately 2 months ago. I do like the load capacity. It is very deep and I have to get on my tiptoes to reach everything. However, no matter what setting it is on, the spin cycle is so forceful that I end up having to iron everything. I have tried the low spin cycle, but still the same result. Also my clothes have been coming out with blueish stains on them that will not come out in another wash. It looks like it could be the fabric softener. I use very little and I also put that and the detergent in before adding the clothes to the drum. Very frustrating. A lot of clothes have been ruined. Not happy with this washer at all.

We bought a brand New Samsung Washer. After installation, in the fist time use, it burn our home electrical systems, cause damage to our home. Please note that it was another washer prior to Samsung in Laundry room and was working fine. We return it and replaced it with Whirlpool, Better brand. We have contacted Samsung in Canada, they did not compensate for the damage to my house! Please be aware of Samsung Washer. We will claim the issue to small claim court. Government of Canada should stop cheap companies like Samsung from selling their garbage products in Canada. Cheap Product, cheap customer service, be aware!!!

WF42H5200AW/A2 - I did 3 loads and a 1E code came up. I drained the filter unit, checked drum rotation, tried everything I know. Called Samsung with complaint then read all of the complaints. I'm waiting for the phone call. A new unit 3 loads and then kaput, hmmm, not good!!!

Top load washer Samsung model WA5451AN. JUNK. The first load of clothes it broke. Kept coding out. Not enough water flow. Was told we had well problems. Went as far as drilling new well. Still coded out. Had repairman here too many times to list. Now it's broke down again. Coded too much water this time. Please keep your money. DO NOT PURCHASE THIS ITEM unless you enjoy shoveling out hard earned money on junk.

Bought a front loader that has never worked even once. Samsung has sent over technicians five times and they failed to fix the machine. Each time a technician tells you that he can't fix the machine, Samsung spins the story and claims that the technician has ordered for parts. They then go ahead and send out a different company to try to fix the machine and the cycle continues. Have asked to talk to the manager or supervisor of their so-called executive custom relations but they wouldn't allow me to do so. Have asked for a refund of my money or a new machine sent out to me, but they categorically say that it's not possible. That they will fix the machine. This is over six weeks since I bought the machine and I have to go out in the cold to line up at the laundry mart!

I purchased (a big mistake) 3 Samsung items and an extended in home service contract. The washing machine makes a grinding noise. Spoke to the serviceman at one year time. He said it's due to plastic gears????? There are times the washer stops indicating drain blocked. It is not nor are the suds an issue. The rinse and spin doesn't work. Begins always as if you are doing a load of wash all over again. Even unplugging the washer to reset it doesn't work. I just wrote a comment on the dreadful Samsung refrigerator I have but forgot the mold along the rubber seal inside the door. I did call this to the attention of the repairman. His comment was to keep it wiped down. Mold should never be an issue yet the seals show it does happen. Alongside the fan overheating, the water flooding the crisper, the uneven cooling in the refrigerator. Until the repairman comes this week I must unplug it because it seems to overheat and there is enough room surrounding to allow air flow (anticipating off the wall excuses as to why it's flooding or overheating).

Dryers are meant to last 10-15 years per Consumer Reports and for the below to happen to me and so many others in less than 3 years without a satisfactory recall is a crime. For this to have only a 1 year warranty is a crime. Please learn from my experience and STAY AWAY from Samsung Appliances at all costs. I can't speak to their newer models but are you going to chance wasting $700-1300 because Samsung has not improved their manufacturing process of these dryer drums???

First the element went out in the dryer on the 3rd year. My husband to save money, ordered and replaced that himself. I noticed that the reason the dryer probably burnt out the element is that it collected lint inside the housing. Then the washer did not drain out the water after running, and that mildewed and stunk. Next it started making a clicking sound in the back. We re-leveled the machine and the noise has gotten worse. The best we can figure is rear bearing. We have just passed the 5 year date. Machines that will not last more than 5 years of lighter laundry are not worth buying and I will never consider another Samsung anything, especially from reading what others have written.

Samsung wa400 - This washer is a terrible washer. It leaves soap residue on darks (whites also but can't see it). Thicker cloths and towel smell mildewy after wash and dry. I have tried everything that has been suggested to me, with no improvement. I have removed the soap dispenser and just add a few drops of liquid soap which seems to help with the soap residue. I need to use the pure cycle after 2 washes hoping this will stop the bad mildew type smell. It's a terrible waste of money!

Yes, we got sucked in to a Samsung Washer and Dryer. We have had it 6 weeks and just before Xmas it quit working. What a piece of junk. From now on I will buy appliances from Costco so I can return it. Our Maytags were 27 years old and still working. Then we moved and bought Samsung junk. Now it is Xmas day and we have a houseful of family with dirty clothes. DO NOT BUY!!!

We bought a Samsung VRT Washer and dryer and they are the worst washer and dryer I have ever owned. I should have known better by just looking at them. The washer has a glass top but it is tinted so dark that you can't see inside of it without a VERY bright light. The top of the dryer slopes down toward the front and everything falls off of it. The washer does not get clothes clean and they are still soaking wet when finished. The dryer takes forever to dry clothes but I guess that should be expected as wet as they are coming from the washer. You can't wash blankets (or large items) because you get an unbalanced load code and you have to wring them out by hand in order to get them to finish. What a HORRIBLE mistake it was to purchase them. I'll never buy another Samsung product again as long as I live. I wish I could give the rating less than 1 star.

Washer Machine is only 3 years old. Samsung charged me 95.00 to visit my house only to tell me that the drum needs to be repaired and it will take four or five hours to repair plus parts and labor of 75.00 per hour. The amount to repair the machine would cost more to get a new one. How could this be? Repairman was in my house for 10 minutes and made $95.00. What a shame and a rip off!

Well Samsung, they are absolutely NOT pet-friendly. Thanks to leaving my washer door open (which was recommended to me, to negate mildew smells), my cat is likely to need to get her back leg amputated due to getting stuck in it. So maybe next time you want to design a product that can be kid and pet safe. Don't put a blatantly obvious pinch point in your design. Now that my cat's medical bills are more than my washer and dry cost combined, I just can't WAIT to buy another set!

I just purchased a new Samsung glass top washing machine. It has been used maybe 4 times. By simply placing a laundry basket on top of it I now have surface scratches all over the glass top. After spending two days and over five hours on the phone, Samsung can't even tell me if the top is glass or plastic. Most disturbing is that when they finally got me through to the repair department, I was told that this is cosmetic but that they (Samsung) would do a one time courtesy free repair and that I simply had to call samsungs ECR dept. Upon calling them to find out where to send the pictures of the damage, I was told that they don't do that type of thing. I called the repair department back and was told "they do it all the time, it just depends on who you get on the phone and what they're willing to do for you". At this point in time I'm left wondering why Samsung would produce a product that the very act of using would cause damage, why the representatives can't tell me what the product is made of (plastic or glass) and most disturbingly, why am I being singled out for discrimination regarding this one time good faith repair?

We bought a new Samsung washer and dryer combo the end of October 2014. In Dec 2014 the dryer stopped spinning. We called for repair and instead of sending a repair man they just ordered a new belt because from what I was told these dryers have had an issue with that. Finally the repair guy comes and tells us the bad news that the motor is no good. They replaced the motor but now instead of being a quiet dryer it sounds like a car motor running. We paid over $1,000 for the pair and for us to go without a dryer for a couple weeks barely after the first payment is made is absurd. Very disappointed with Samsung. I will never buy another Samsung product.

After only 4 years our Samsung model WF350ANW/XAA washer had the flange shaft and bearing go out. Samsung won't do anything because it is out of warranty. I understand I didn't take out the ext. warranty but I couldn't have foreseen this washer crapping out only after four years. After looking online I see I'm not the only one that has had this issue. Has anyone had any success in repairing this model?

Got my washer September 2013 and now it is December 2014. Have to get it fixed due to the clutch on the washer is going out. Cost will be $461.00. That will be the last time I buy a Samsung machine. It should of last it a lot longer than that.

Samsung WF337AAG inner tub cracked - The Samsung repair company inspected my 6 years old Washer and told me the inner tub is cracked and costs close to $900 to repair. I called Samsung Customer Service and the rep told me that for one time only she will authorize the repair for free, I said "why repair it as the damages are extensive." I asked for an allowance towards a new machine of equal value. She said "for this I need to send you to the executive office." A rep for the executive office will not listen and she said "we cannot help you," I said "then repair it as the your customer rep said," she told me "you were misinformed." I went on and on and she will not budge. If this is what Samsung is about, selling products with defected parts and the do not stand by them, then they should not be in the market of selling washers. I am less hopeful they will change their stance, but even if they did, I will think 1000 times before buying a Samsung appliances again.

Samsung is absolute garbage. I purchased a washer and dryer set from Lowe's 4 months ago because we too just built a new house. 4 months after purchasing the dryer's heat quit working, which by the way is the main function of any working dryer. I called Samsung and they scheduled a technician from Herb Snow and Sons Maytag here in Wichita. A week later the technician showed up, ran a couple of cycles and said "Yup the dryer is not working" and ordered two replacement parts. All be it, he never even opened any component of the dryer. A week later they sent a different technician out to install the parts. He did and guess what??? He asked if the first tech opened the machine and ran any diagnostics and I told him "no". His response was "typical". "Well I'm sorry sir but these parts are not the problem. I have to replace the board."

Clothes smell soured! Water stands in door. Writing coming off dial settings. I've tried all that has been recommended for these problems and doesn't help!

I bought this Samsung washer in early 2012. I owned it around a year and noticed rust starting to develop around the bleach dispenser which we never use. I called Samsung about the issue and they told me that it was cosmetic and wasn’t covered under any warranty. I rarely do the laundry, but my wife just happened to ask me to take the washed clothes out and put them in the dryer. When I went to unload the wash I was shocked. What started out as a little bit of discoloration around the edge has now turned into an inch wide rust ring eating through the paint following the circumference of the bleach dispenser and has me alarmed. This is obviously a manufacturer’s defect. I've never seen anything like it on a washer. I sent Samsung an email inquiring about this problem and will see what they say, but from what I've been seeing searching on the net is this is not an isolated incident and seems to be an issue with the production of this washer. I hope they do something about it.

WA422PRHDWR - Hindsight is 20-20. Upon delivery of new machine I noticed the bottom of stainless steel tub was not "centered." It was off. I remember I ran my fingers along the edge where there is a stainless ring, like a cove of pool, that covers the joint of side to bottom. The bottom is not stainless, well, the bottom of tub is stainless but it is covered with a plastic rotating (with small ridges) floor. The so-called floor was not centered. I accepted the unit without saying a thing. I just shook it off.

The auto load balance stopped working, then the drum tore up the plastic retention pieces. Tiny shards of plastic were dispersed throughout the laundry. We never overloaded our machine. Everything I describe here happened over the course of one day. Do not buy anything from Samsung that isn't electronic. Certainly not a Washer/Dryer. The machine lasted 19 months. Our prior GE machine of 16 years was working great the day we donated it to Goodwill. Samsung customer service consisted of a Latina in broken English who could not care less of my situation. The repair guy will call on Monday. If this piece of Korean fecal material costs me more than an entry model agitator machine to fix, I'm going to drop it off in the Sears parking lot. If only you guys had a No Star category.

I only had Samsung Top Load washer machine for about 4 months and is already giving me major problems. This Machine is Junk, don't know how this company has this on the market. After paying $700 dollars I get a product that leaves my clothes soak wet. Luckily the machine is still under warranty with Samsung and they get to pay for parts and labor. Three times Samsung has send a different repair man to take care of the problem but the machine is still not working. :( Samsung might be good on Tv's but on Washers, this company has disappointment me.

The softener bin is full of water when the washer completes its wash cycle. Anyone else experienced this problem?

I hate to say it but my wife and I were victims of the Samsung washer and dryer fiasco that other consumers experienced. Ours are just out of warranty, effective Aug 2014, but that doesn't matter. Sears and Samsung have turned their backs on thousands of purchasers. I expect because they know just how bad these products are. Rather than go into detail on the problems we experienced, let me just say... We had basically the same issues as everyone else. All in all these products are junk, almost 2000.00 worth of year old retail junk. I replaced a 25 year old Kenmore washer and dryer for this junk, now I wish I could get the old ones back. My last Sears or Samsung purchase ever. I hope this helps someone!

I bought the Samsung VRT (very ridiculous trash) 4.0 capacity top load washer. What a mistake! You can't choose a water level. It does not clean anything and it takes forever to wash a load. Clothes come out dirty and soapy no matter what settings are chosen. I have to fill the tub with water from the garden hose just to get a good rinse! Do not buy this piece of trash! I miss my 10 year old whirlpool. :(

Door will not close. Washer is 13 months old and not even paid for. Of course it just went out of warranty. Attempt to contact manufacturer for repair was fruitless. No phone support. No online support. Finally had to go to geek squad for what is looking like $300-$400 dollar repair on what is practically a new machine. Recommend you avoid Samsung washer and dryer. Repair bill is about 1/2 of the original cost of the machine.

On Oct 17, 2014 I phoned Samsung because my washer was not working. Quickly they found me a repair shop and Adams Appliance repair came out the following week to take a look. My motor was broke and under warranty, repair is not under warranty but motor is. So the motor needed to be ordered. Finally on November 21 my washer was going to be fixed. The repair place gave me a window between 2 - 4 in the afternoon. Well at 5:55 he showed up to fix my washer. (My 3 sons had to miss wrestling practice.) After a few minutes the repairman informed me that Samsung had sent them the wrong part. Haven't heard back from repair place since. I immediately called Samsung to find out what was going on. I have since talked to several different phone operators telling my story and each 1 said, "we will put you in for a refund," because my repair has been delayed.

Bought Samsung washer (model no WA422PRHDWR/AA) in December of 2012. Only two years old am VERY surprised that I am having issues. I doubt I will ever by a Samsung appliance again. First issue was drain pump wiring harness would disconnect when in high spin cycles. Was able to repair that. (Was able to fix without calling a repair person so no $ just my time). Second more serious issue was drain pump breaking off its mount, causing washer water to flood laundry room portion of the house. Samsung has identified this as a "reliability issue" and sells a "washing machine drain pump service kit (DC98-01877B)" which relocates the drain pump from the bottom of the tub to the base of the washer ($89 plus shipping + service person > $300 + Water Damage). This is not a reliability issue it is a design issue (they changed the design for models made after Dec 2012). I can buy a new washer for what it is going to cost to fix this. The Samsung washer is going to the junkyard where it belongs.

The front door leaks at the bottom of the glass and plastic insert. It has turned green from the algae trapped in there and is most unsightly. It can't be cleaned unless you take the whole door apart. The washing machine becomes unbalanced very easily then will not spin. If your load isn't absolutely perfect with the same type weights of clothing inside and just the right amount, it becomes unbalanced. This results in the machine dancing across the floor and failing to spin. Do not purchase a Samsung front load washing machine. If you are moving and the previous landowners have one and are leaving it behind, don't accept it. Insist they take it with them and get something else.

The washer started making a horrible noise during the spin cycle. They had to replace the bearing and outer drum. You know about that smell. Well folks, there was such a build up of soap and softener behind the metal drum it was disgusting. Then after a month, another noise started and then a number of service calls. The horrible noise that was coming from the washer was the counter weight bolts being loose. The first time I used the Pure cycle, there was water on the floor. Now after using the Pure cycle the second time, water drips in front of the washer. Fortunately, they cannot fix it and under my contract with GS, I will get a replacement washer of my choice. No way a Samsung.

Just read Jennifer (Hyde Park) review. I bought my washer in March 2010 and the drum has disconnected. The tech said it was from using too much detergent which leaves foam in the water causing the machine not to fill properly. I have only used HE detergent and not much 2 tbsp/wash. No warranty left so my machine cost to repair is $1000.

On Nov. 11, 2014 while washing clothes in our 18-month-old Samsung washer (WA456DRHDWR/AA) washer started thump and bang. Then there was a thump under the washer and water was pumping out all over the laminate flooring and then ruining the floor. I pulled the washer out to check from behind. I took the back panel off to find the water pump sitting on the floor and water everywhere. I then called the 1-800-469-4663 Sears repair centre. The Sears repair person took all the info and said someone would call us right back. That call never did come.

We agree with Byron of NC. We have had our front load washing machine for 3 years and the washing machine is junk! Called Samsung only to be told there is nothing they can do. They have to know there is a manufacturing mistake having to do with the drum. Byron hit it right on the head when he said this product should be recalled! When you spend $1,800.00 on a washer and dryer you expect them to last more than 3 years! I will never buy anything made by Samsung ever again. EVER!

I purchased this washing machine from the Home Depot on Nov 16, 2014. It was delivered to my house on Nov 22 and stopped working on Nov 30. My brand new washer I paid $600+ dollars for broke in 9 DAYS!!! It would not even power on. I called Samsung and after pressing 1 for English and all the other automated questions to get transferred to the correct department the computer voice informed me that I would have to go online because their office wasn't open on Sunday. So I found an online chat with a Samsung representative on the website only for her to ask me stupid questions like 'Is the appliance plugged in?' She then sent me a link so I could request for a repairman to come to my house and look at the machine.

We bought a front loader about 3 years ago from Sears. From the very beginning it has never worked properly. My clothes would come out wet and then would take forever drying them. Plus it would take forever to wash a load of clothes. Just because it says 60 minutes for one load, it would sometimes take 2 hours! Now my washer isn't even working. Buyer beware of this horrible made machine.

I bought a washing machine WF70F5E2W2W/EU which is NOT recommended at all. I have reported that a couple of days of receiving this malfunctioning appliance. I have been told to send videos and pictures that I have already done. I have received a phone call from the technical team who said they will issue me with an uplift number to return the product as it is not functioning and reported within the first 28 days of purchase. I have received another phone call today from them today to say they will not issue the number!!! I have recorded all the names and the dates for the calls and I have the videos that shows the malfunctioning product. The technical team refused to put me through to the customer service department and refused to give me a phone number to call to solve this issue. This is appalling, very poor and incompetent service. I need to raise a complain about this product and about the way my issue that been handled by the technical team and need my refund.

I purchased a Samsung front load washer and dryer in August 2014. On October 31st my washer showed a code of ND, I did live chat and they had me pull the front filter. When doing that it flooded my laundry room. After going through all that it then showed code LO. That's the door lock. Live chat said, "I'm sorry you need to call for service." I called Samsung on November 3rd. They set up a time for a repairman to come out. He fixes the washer and leaves. I washed 9 loads and it does the same thing.

Warranty just expired in July on my front loading pair. Washer won't spin. Replaced drain pump motor, still doesn't work. Only had for 5.5 yrs, will never buy another Samsung anything! SO disappointed!!!

If you're going to buy a washer and dryer, purchase a front load Whirlpool, had mine for 12-years and, as long as you do your maintenance, they are the stuff. Stop getting ripped off. Love Lowe's, do most of my shopping there, not their fault, Samsung manufactures. Need to learn a lot and need to start studying now if they want to keep their business.