Samsung Washers Reviews

We spent over $1600 on a Samsung Washer and Dryer. We are retired and on a fixed income but used our money for what we thought would be a top line set. Two months after our one year warranty ran out, our washer started shaking when it would spin. Then it continually kept recycling and never finished the cycle. I called the store we bought it from and was told they would send a representative out to check it out. I was told parts would have to be ordered and it would take around $350 to repair it plus the cost of the first trip to see what was wrong. I contacted Samsung and after an hour of "negotiating" with the representative they agreed to extend my warranty and cover parts and labor. They contacted a store that had certified repairman as evidently the store where we purchased the set didn't have a certified Samsung repairman.

I purchased my Samsung washer and dryer over 4 years ago. I have 4 kids 3 of them teens. I love these machines. A bit high in price but well worth it. Like I said I have teens, they don't like to clean their room but when they do they have to wash everything. My machines have taken some serious abuse. All I do is keep the filter cleaned out every 2 weeks and disassemble the lint cartridge once a year to clean it all out. One thing to make sure of with these machines is that they are properly grounded. As an electrician I have seen so many problems on these machines and various other electronics from poor grounds... i.e. no earth ground or the ground rod clamp has loosened over time, or whoever wired it put the hot and neutral wires on the wrong side (110v washer) of the receptacle. The dryers tend to have more problems with poor grounding since it is a 220 volt.

I bought the pair of Samsung Washer and dryer almost 3 years ago. We had a great working GE washer for 12 years and we gave it away still working to upgrade both appliances. The washer goes into spin cycle and starts banging loud. Then refills with water and starts over never spinning out. The dryer keeps drying for more time then the timer like over 2 hours. I and my husband have called Samsung with no results or call backs. I will never buy another Samsung appliance!

The hot water coming from my water heater is set at 140 degrees. I purge the faucet right next to the washing machine of cold water, by letting it run to full hot so that the machine is instantly able to get hot water. I have followed all of the owners manual and Samsung Support instructions for resolving this issue. The water temperature, as measured by a normal meat thermometer and an infrared thermometer is 72 degrees, when I have "normal cycle - hot water" selected! That is 21 degrees COLDER than specs. Samsung support says that the target water temperature for this unit, on that cycle, is 93 degrees.

Samsung Jet VRT SmartCare - We have had our Samsung Top Load Washer for less than 2 years. All it does is get off balance and beep. No matter whether I have a small load or a large load, it is always off balance. I have called customer support several times over the 2+ years with no resolution. I finally called a repairman and spent $253 for NOTHING. He actually wanted over $600 to fix it correctly. Ha! We have troubleshot everything to no avail. Will never, never have another Samsung product again. Beware buyers!

We recently scrapped our 3-year old Samsung washer and dryer due to the high cost of prospective repairs. The drum on the washer went defective and even though only 30 days out of warranty Samsung declined to stand behind it so it was more cost effective to replace the washer than fix it. The problem was that every load went into UE error, which is unbalanced load. Since it's only my wife and I, and we are seniors, we do not have large laundry loads, so why would it wear out so soon? Samsung's customer service was completely disinterested in discussing the matter of the washer tub since it was out of warranty. We tried on both their phone line and by email. Email was most frustrating since it was obviously answered from offshore and they didn't seem to have read or understood the complaint.

My 6 month old Samsung dryer quit heating. I called the first day for service and was told I would be contacted in 2 days. Ten days later, I am still being told I will be contacted in 2 days. Every time I call back, someone tells me the previous person did not complete the form correctly. The last 2 days I have been told that there is no service person in my area and I can have my dryer replaced or get a refund. I would never choose a Samsung product of any kind based on the service I have received. I certainly don't want a replacement. We do not live in a rural area so I don't know why a person isn't available to service it. The people are nice on the phone but obviously incompetent if each time I have called they aren't filling out the paperwork correctly. Total disaster. Do not buy Samsung because you are risking a chance that you might need service. 10 days without a dryer and no hope for the future.

I cannot recommend Samsung appliances. Love the TVs. They should stick to electronics and stay out of consumer appliances. I owned a refrigerator and the plastic guides in the ice-maker actually continually broke off pieces of plastic that ended up in your glass when you dispensed ice. It was dangerous. Now I own this piece of junk washing machine I paid $650 for less than two years ago. It is a large-capacity 5cf washer, but if you put too much heavy clothing in there (e.g., denim jeans plus some bath towels), it seems it cannot figure out how much clothing it is supposed to wash, and so it just keeps running water.

I purchased a Samsung front-loading washer and dryer set and within 4 months I had a problem with the washer. I got the 5e error code and proceeded to follow the instructions to drain the machine and clear the filter. That did not resolve the issue. I called Samsung to schedule a repair. They sent out a repair technician who took a look at the washer and insisted that we put cat food in the washer therefore voided the warranty because we used it improperly. I argued with a supervisor at Samsung to no avail as they go by what the technician says. I bought an extended warranty at Home Depot so I called them - they won't cover anything that the manufacturer won't cover so I am out a washer and I haven't finished paying for it. What a crock - no one stands behind their products any more yet they charge a fortune for them and you pay for an extended warranty which is crap.

My WF410ANW/XAA washer started making a grinding noise during the spin cycles. Disassembly revealed the problem was a leaking rear seal on the drum. Water corroded the flange shaft assembly and the bearings were damaged. It is beyond belief a washing machine would have this serious a failure after being used for a maximum of three loads per week for five years. The cost to obtain repair parts was exceptionally high. As a result I purchased a Whirlpool washer and dryer as replacements and will never purchase Samsung laundry products again.

My Samsung washing machine purchased 7/18/13 is a piece of junk. It is rusting in and out, the tub is fraying and shredding off. It now will not stop washing clothes, it just keeps running and running, the "spin" only cycle will not allow the clothes to spin. I would never buy another Samsung product of any kind. I have sent pictures to Samsung and although they said I would have a response within 4-6 hours, 24 hours later I have heard nothing. I paid $718 for this trash at Home Depot and cannot get any kind of help. DO NOT BUY SAMSUNG.

Being a district manager with 110 employees and a 1-800 numbers for my customers to call I really never do these complaints. But I must say that the Samsung washing machines have to be by far the worse purchase we have ever made. I only wish I had read the reviews. Everything they state in the past complaints are true. Machine starts knocking, then starts not spinning, then starts error codes and then ultimately just stops. We haven't even had them for two years. Not to mention the rust that started within the 1st year. Please take my advice and DO NOT WASTE YOUR MONEY ON SAMSUNG WASHERS!!!

I purchased a Samsung washer & dryer set for my daughter and I in 2013 and the washer have given us both the same issues. The washer won't spin out during the spin cycle. It will start spinning, and then start wobbling from side to side, then rock, bounce, and shake VERY HARD! Then it shuts down and start refilling with water all over again. This repeats at least 6-7 times no matter what size load you put in. This washer needs to be discontinued IMMEDIATELY! It's rusting all around the bleach dispenser and it doesn't clean laundry either. My clothes used to smell so fresh and clean with my old washer. Now I can't smell my fabric softener or laundry detergent. The dryer is no better. PEOPLE DON'T WASTE YOUR MONEY ON SAMSUNG APPLIANCES!!!

We bought a Samsung Model WF218ANW/XAA 01 front load washing machine 6 years ago. Recently something started burning inside so we shut it down. Repair man told us front gasket, basket and bearings needed replaced and would cost more than a new machine. Called Samsung and was transferred to their "Executive Customer Relations Department."

On April 18, 2015, I purchased the Samsung 4.5 cu ft washer from Lowe's. From day one, the washer never washed clothes very well. It doesn't have an agitator (get a washer with agitator)! Within 5 months I changed washing liquid 3 times because the clothes don't smell fresh. As a matter of fact, the clothes have an odor. On April 2, 2016, I called Lowe's for service because of a loud noise and the odor. Lowe's said if they couldn't find a technician within 3 days of my call, they would have to give me another machine. I live in a rural area. I purchased an extended warranty from Lowe's. Lowe's contacted Samsung because the washer was still under manufacturer's warranty. The first technician wouldn't come because I lived too far and I had to call the technician myself to find that out, 4 days after my initial call. After which I told Samsung they needed to pick up the machine since the technician wouldn't come.

Model WA45H7000A. Do NOT buy this washer. This is a top loading washer. We bought in July 2015. Washer was okay until 4 months later in November. It started making a loud clanking noise in the spin cycle that sounds like a jet airplane engine. It took 2 months for Samsung to locate a company in my area to come and work on it. In late December they replaced the clutch actuator. In mid-February I had same problem and they replaced the clutch assembly. Now the beginning of May and it sounds awful again. Do NOT buy this washer.

Samsung HE VRT Washer Model WF330ANW. About two weeks ago, the washer started to make a loud noise during the spin cycle. The noise/vibration continued to get louder. Washer started to shake as well. I started to research online the cause for this noise/vibration - turns out I was not the only Samsung owner to have this issue. Apparently due to faulty materials/design, the "spider" bracket dissolves and breaks causing the basket to spin off centered. The basket is made of stainless steel - the spider bracket that attaches the basket to the drive is the issue.

I bought our Samsung front load washing machine WF42H5200AW/A2 Washer at Home Depot on Saturday night (Jan 16, 2016), and was told to expect a phone call by Tuesday about delivery date & time. Sunday, I received an email from Samsung confirming the order, and then Home Depot called me on Monday to arrange delivery & set up. The machine arrived on time on Friday & installed in a jiffy.

We have owned a set for just over a year. The washer rusted at the bleach dispenser after about 9 months. And now the whole computer panel has to be replaced. We can buy a new Whirlpool or GE for less than it will take to replace that panel, and we still will have a huge rust spot. Usually our appliances last about 10 years. What a waste of money. The dryer sensors do not allow us to fully dry some clothes. I will never buy another Samsung appliance.

I have used a Samsung washer, and it exploded while washing clothes three months ago, January 2016. About seven firetrucks came with two police officers and 21 firemen. It took 50 minutes to extinguish the fire. The Fire department says that a faulty part in Samsung washer caused the fire. Since then, I have suffered from PTS. I have depression, urination troubles, and memory slips. I filed a complaint to Samsung and they did not respond. I lived in **.

Purchased a Samsung top load washer three years ago. Within 1 months the area around the soap dispenser and chlorine dispenser started to rust. Was told by Samsung these parts are not covered by warranty. I've been a homeowner 35 years. Will not buy another Samsung product. They do not support their products. They and Consumer Reports are in cahoots. Don't believe Consumers about Samsung.

The inside of our $1,000 top loading Samsung washing machine is rusting out on the INSIDE of the machine, getting rust on clothing. The phone representatives tell us it is COSMETIC -- WHAT??? It's the interior of the machine and damaging our clothing and bedding. The $230 warranty is a piece of junk. we would love very much to begin a class action lawsuit. Hhgregg sold us the washing machine, refer us to the warranty company they made contract with, and NO ONE will even send out a representative or service person to examine for themselves. AVOID BOTH COMPANIES -- a total scam and rip off. NASHVILLE, TENNESSEE 100 OAKS HHGREGG.

The lettering on the washer came off, I no longer can tell the settings. I have contacted Samsung and also the company we bought this machine from. They are doing nothing for us. The machine isn't even three years old. I plan on letting everyone I know about this problem and the poor customer service from Samsung.

Do NOT repeat DO NOT BUY a SAMSUNG WASHING MACHINE or DRYER!! Do NOT SPEND your HARD EARNED MONEY on SAMSUNG. I have both - they do not wash clothes properly or fully dry them. I have my machines 5 months. I spoke with customer services numerous times. Today I spoke with them for 1 hour with no results. They were very unprofessional and insulting. I have to give up at this stage and get some money together to buy a new washing machine and dryer. This is very upsetting that this huge company Samsung can get away with doing this to their customers.

Our barely 3 year old washing machine went kaput this last week. We originally thought it was a balancing issue, but after having a professions come out to take a look, we found it to be much much worse. A very important part filled with concrete snapped into 3 pieces. The service repair guy didn't even know what could have caused such a thing and told us to stay away from Samsung washers. We paid about $566 December 2012 and went ahead and had to buy a new washer this weekend. I really don't believe that we put large/heavy amounts of clothes in the machine. It doesn't make sense what could have caused such a thing. No one had even washed comforters or anything of the sort.

My washing machine, purchased on March 27, 2015 has had (3) separate occurrences of the same issue. The electronics inside the unit keep failing for some reason. We have contacted Samsung regarding warranty repair. Samsung sent another company out to fix the issue (3) different times now. This last time all the technician did was to assess the issue. We never heard from the repair company again. We attempted to call the repair company several times. Only once did they answer the phone. When they did, they said they would have to call us back and never did. We contacted Samsung again, and had the issue escalated to the Executive Customer Relations department, who sent the issue out for a review for Accommodation of Replacement that was turned down, because the service center said they had us scheduled for service, DESPITE the fact that they closed out the service ticket.

This is the worst washer I have ever had. I've learned to live with it, but I can't wash blankets. Guess I'll take them to the laundromat, but that is ridiculous when I paid over one thousand dollars for this washer. It is impossible to get it level with certain loads. You'd have to be an engineer to load it so that it would spin the water out of the blankets. What I've had to do is take them out and dry them for hours because they're still soaking wet. Once it worked to add extra towels, but that only worked once.

We have a 13 mo old washer that when I checked on it it had 20 min left to wash. When I returned home there was water all over the floor and the tub ring was torn apart. Samsung said it was 3 yr warranty no problem. Sent A &E Appliances the man was extremely rude and said it wasn't covered only 12 mo. Showed him the booklet, told him what Samsung said. After arguing with him he said "sure I will fix it but you have to pay labor and I don't know what else is wrong with it." Needless to say it didn't get fixed. Called Samsung back, different guy on the phone not as pleasant as the 1st. Told him I do not want A & E back out, was on the phone for 30 min as he had to re-enter info and get me a new reference number and have a new company out. Then he hung up on me while I was waiting for a new number.

We purchased the Samsung top load washer Sept. 2014. Washer had four service calls within the first year. I was told my floor was uneven by two technicians. Apparently that was what was causing all the UE codes and added time to the washer. After leveling washer repeatedly I am down to getting one load washed within the span of several hours. I've called repeatedly and have paid for multiple services. They would have me believe that my slightly uneven floor is the source of the multiple problems. Whatever you do, "DO NOT BUY A SAMSUNG WASHER".

I have less than a year old front loader washer and dryer. The washer leaks and the ​dryer sound like the drum has started to rust. They are a piece of junk. Stay away from this brand. I have had other brands before these and they last at least ten years before having any issues.

I submitted a review at the time my Samsung Washer started on fire, but as I see more and more people experiencing problems and asking for guidance in selecting between Samsung and LG, I feel I should share what I actually found out after extensive research online. I also feel I should add that I bought my problematic Samsung washer (and dryer) from Lowe's, and I almost fell for them selling me a replacement, calling it a freak occurrence, denying they knew about any issues, until my research showed the problems are known globally and all over the internet.

My high tech front loader (very expensive) failed after only 23 months of use. The solution...replace the motherboard $300. I only paid $700 for the machine. No one has the motherboard in stock or can tell me when one is available. Oh, the existing motherboard cannot be repaired - or even have the fuse changed - it's covered at the factory in a quarter inch layer of epoxy to prevent anyone fixing it.

My experience is the same as the myriad of other reviews of this product. I bought the washer in the summer of 2012. In less than four year the machine has rusted out around the bleach and soap dispensers. None of the preset (can't customize washes) was settings allow for enough water during the wash or rinse cycles and clothes always come out unclean and with large spots of soap residue. Loads have to be washed multiple times. In the past six months the drum has started to make a loud clicking and rubbing noise and the agitation cycle has become very rough. My guess is the plastic/rubber dampeners and main bushings are going out. Despite all of these problems Samsung is unwilling to warranty or even address any of the problems. A $1000 machine should last much longer than four years.

We bought a Samsung washer and dryer 18 months ago replacing our whirlpool set. The dryer model WF425000AW motor went out on the Samsung just after 18 months of use. No more Samsung for my family.

Brand new top load washer I purchased to stay away from the front load washer which I had read so many negative reviews about. Thought I was escaping the issue but unfortunately did not. Samsung typically has great products but this washer is not one of them. Interior tub of washer began smelling like mold 2 months ago. Performed all the quick fixes in the manual. Called customer service and performed all those fixes. Changed detergent used and cleaned drum regularly. Bottom line nothing worked. Mold smell is now permeating the laundry room and the kitchen adjacent. Customer Service had tech come out who wrote on the ticket "no solution for odor". Washer just purchased September 2015 so full warranty still in effect. Samsung customer service reps doing nothing so far. Have not offered replacement, have not offered money back, have done nothing. The point of warranty is?

WARNING: Do Not Buy! My wife bought the pair 6 years ago. The washer has a slight leak for the past 4 years and has started to rust under where we put in the soap etc. I've fixed the dryer heating sensors more than once, technical support is awful. They will not stand the test of time! They will fail you! I had an old pair of GE washer and dryer that I had for 15 years and they were working when I sold them and I miss them dearly!

I actually had two Samsung washers, brand new. The first one was awful, did not wash clothes properly. You could not get hot water when you wanted, very loud, clothes smelt old, and were left dirty. The second one they sent as a replacement was just as bad. The only good thing, I was able to have it replaced by a General Electric which I love...

My washing machine is only three years old and every year since we had to call Samsung to repair the basket which costs me $270. Do not buy from this company. There are better washing machines out there. Before Samsung I had my Whirlpool for 10 years without any problems. Both times the repair tech told me this should not happen again but I believe next year this will happen again so I am getting rid of it before it do!!

My Samsung washer model # WF328AW/Xaa02 was a real disappointment. When I purchased it, I took the 5-year repair plan. At the 6th year two major parts broke and it did not pay to repair it. I contacted both Samsung and PC Richards (my retailer) for help and after several phone calls no one offered any assistance. My previous cheapo top load washer worked good for about 15 years and I expected that an expensive washer as the Samsung would last at least as long, was I wrong. Needless to say I'll never buy any Samsung products again or go to PC Richards.

My wife's dream came true... Her first new Samsung washer & dryer! Pretty red, front loaders, top of the line (very expensive). We sacrificed to get them! Problems from the beginning with both machines. Noisy, grinding, wobbling. 4 tech repair visits and all said same thing! Bad machines, cheap, many issues. Began process of complaining to Lowe's (runaround), Lowe's Service (dead end), Warranty Service (said flat out forget it), Samsung (runaround). Summary wife's dream has died! DON'T BUY SAMSUNG, DON'T SHOP LOWE'S!

Bought the machine new just three years ago, along with a Samsung dryer. Over $1,600 was our purchase price from the Brick. There was only light domestic use for our family of 3. The washing machine started banging loud with a normal load on high spin. Leaked water all over the floor. Called repair service in. After an assessment and minor repair ($300+) it was established that the motor, direct drive and water sensor needed replacing. I contacted Samsung. They only covered the motor part only. The labour for the motor plus the parts and labour for the other two components were not covered. This repair cost estimated at around $600 would have exceeded the cost of a new washer especially when taking the original repair and assessment into account.

Like many others, the bleach dispenser started to rust. Then I noticed rust along the edge of the soap/softener dispenser (meaning, I suppose, that the rust is swishing through my machine and clothing). This can't be safe for baby clothes! Their contact number is 1-800-726-7864. Good luck getting anyone to help though.

Samsung WA8700 washer - Save your money and don't purchase this washer. I purchased washer/dryer set in November 2015 and called technical support within the first month. Clothes are not washing properly from lack of water. Water never fills above the clothes and the agitation is so slow that clothes never go below the water line. Black clothes come out with soap spots. Tech support says to put the rinse cycle twice (where's the energy savings). It's like buying one of those water saving toilets that you have to flush twice. Tech support recommend to use the Heavy Duty setting because the water level would be higher (tried it, doesn't work) and the clothes take 1 1/2 hours for a small load.

Samsung washer top loader and dryer are 4 years old. Selling points water saver adjusts according to size of load and can wash a queen size comforter. 1st issue, top of washer tub (the blue plastic piece) was leaving shavings in wash load. They said it was due to uneven loading and putting one item in or small loads instead of full loads. Only 1 item load is queen comforter and apparently can't wash it alone. Hmmm. 2nd small loads self-adjust just can't wash small loads? This was 2 months after I purchased. Repairman came in and shaved the plastic that was coming off. After many calls finally got a new tub. No problem with that since Samsung would not accept receipts Sears produced. Not enough info on receipt to allow warranty.

It was a beautiful color and the new style and I liked the glass lid so I could see in. I had the appliance a couple of years and it started not spinning properly. Always said it was off balance. No appliance repair person could fix it. They all said it works the best it can, which was intermittently and getting worse. Terrible!!! The most important factors are capacity and cost. Looks are secondary. Brand is relevant only to durability, lack of repair problems. Regular repairs are the worst part. I hated that I had just bought the new appliance and the fancy stuff doesn't work nearly as well as the tried and true old style, which is harder and harder to find. Front loaders are terrible b/c they require maintenance or smell. The ones without the agitator in the middle hold more but tend to go out of balance. I like being able to see inside and to open the lid when I want. Makers need more old-school washers that actually work instead of look fancy.

Thought Samsung made good products. They do, TV's and phone but their wash machines are complete junk and the support is non-existent. I have had this washer for less than 3 years and the entire inside started to rust out because the cheap pot metal they used was not painted or treated. Rust flakes were falling in and staining my clothes. Bought washer at Lowe's and they did NOTHING to help get it replaced.

Uses significantly less water and soap. Agitation is very complete. Washer turned jacket inside out down to the sleeves. We are very happy. Efficiency of wash and dry cycle. Dryer has settings for how dry you want the load and it is very accurate. More dry even gets comforters dry. Reliability has been key. I purchased a less expensive dishwasher and it had a problem causing $10,000 of damage to floors and cabinets. These are full size front loading; when I installed them we stacked them. Once I remodeled the laundry room I switched them to side by side on platforms; they are definitely easier to use in that configuration.

Samsung washer and dryer with steam. Get options with low cost. Cleans and dries well. Have had these machines about 2 years. What bothered me about these machines, nothing really. They do the job the way I'd expect. I look for capacity, energy efficiency, discounts, brand reputation. These two machines have it all -- high capacity, high energy efficiency, discounts, and excellent brand reputation. At under $1000 for the pair which include features like steam for both the wash and dry cycles these machines were a steal. Quick, quiet, and excellent results make these machines an excellent buy.

Cost, options and brand were the deciding factors in my selection. It has an extra large tub, and many options to make sure you will get the particular load clean. We've had our Samsung about a year. I really like the fact that it doesn't get off-balance and jump around on the floor of the laundry room. I want to be able to wash a large load. I don't want the tub to get off-balance and shake the house. The variety of options with my Samsung makes me very glad we chose this appliance. Washing my clothes is now an easy chore.

Top Loader Samsung with digital display and with multiple programs and what is termed a direct drive stainless bin. It appears well engineered, quiet in operation and easy on the wear and tear of clothes. Cold water washing is a quality of soap and the ability of the washer to accommodate cold water. One with at least 10 years parts and service guarantee. One that cleans the clothes and does not vibrate across the floor. Energy wise, the machine does use an efficient motor. Capacity could be about 3 pounds more of clothing. We are a family of 9 and the machine is used for 5 to 10 loads (sheets, clothing) per week.

Samsung Front Loading Washer and Dryer - recommended by a family member. They are good-looking and work fairly well. My only complaint is that the pump filter on the washer clogs fairly often (I have dog hair in my laundry always). Cleaning the filter and draining the whole washer is a total pain. I have a large family and I do laundry - 2+ loads per day. I consider features, ease of use, water usage, and energy efficiency. Also I'd want quiet if that's possible. Must be sturdy and be able to run several times a day for years. I'd want mine to last a minimum of 10 years as they are expensive.

Washer WF5000 and Dryer DV5000. Bought the washer first because it is a "middle of the road" price and had received good consumer ratings. We bought the dryer to match. We've had the washer for a few years and love it. The dryer does not dry as quickly or as thoroughly as the 20 year old dryer we got rid of in favor of this new one.

Both are Samsung approximately 3 years old and front loaders, simple, not fancy. I wanted a front load washer for many years, grew up with a Bendix a long time ago. I was disappointed with the lack of water used to wash clothes. If I have heavily soiled items (throw rugs, etc.) I wash twice. On the washer the controls have been not working for over a year, it will only wash on one cycle. The dryer is fantastic, dries well without cooking your clothes and am very pleased with it.

Samsung Front loader washer and also a dryer. We have had the washer for less than one year. I have had 2 service calls, one was to replace the motherboard. The dryer takes forever to dry clothes. We have many Samsung products in our home so it was what we thought we wanted with a washer and dryer. The customer service to get a service call was not good. The technicians however are very good. Customer service is important to us. We will not be buying Samsung appliances again based on our experience with the washing machine and dryer. What happened to quality control? A motherboard should not have gone out so quickly. Paint has chipped on both.

I bought a Samsung front load washer and matching dryer in Onyx. It was a good price, great color and I expected a Samsung appliance to be good quality. The machine had all of the high-end features with easy to use controls. I also liked the colour (Onyx). What bothered me about this appliance is that it started to make a lot of noise and ruined quite a few pieces of clothing with oil stains when it was less than 2 years old. It was hard to get anyone at Samsung to help me find a repair person. The first place they sent me said they no longer service Samsung appliances due to the poor quality of the product. I finally went to Sears where I bought it and they sent a repair person who gave us an estimate of over $1,000 to repair the machine - more than it cost new. I had the appliance from September 2013 to August 2015. It is now in a garbage dump somewhere.

I did a lot of research before buying and thought I was buying superior products. I bought Samsung HE top-loader large capacity and the matching gas dryer. I waited for a good sale to get the products I wanted at a good price. I bought them over 3 years ago. I wanted a large capacity HE top loader. I am most unhappy with the water levels and how when doing the initial sensing all the items bunch up on one side. I understand HE machines are designed to use minimal water but if it isn't enough to get all the laundry items wet it is not enough water. Also, the hot water does not work with a normal cycle.

Samsung front load washer. It was recommended by a friend, and the price was right too! The fact that it had a 10 year warranty on the transmission. I have had it just over a year. Some bearings went on it, and it needed to be completely taken apart to replace! Very happy that was still under warranty! I look for something reliable, affordable (for me). Most are now energy efficient and capacity so I can do most any size load. It would have to be reliable! I can't be spending money on repairs! The construction and loss of socks would also play into it, however, it seems every dryer eats a sock now and then! The Samsung washer is very reliable, and is well built! When it comes to washing capabilities, it rocks it out! It has many different settings, including speed wash, which I find helps speed up the laundry day blues!

It is a very reliable brand and the color. I have had the washer and dryer set for eight months. There is nothing about my new set that bothered me. I look for a brand that is reliable and nice looking. I need a 4.5 capacity washer and dryer. It has to be energy efficient. Discounts are a blessing and brand reputation is most important because you want appliances that are reliable. Regular repairs would definitely be a deal breaker. Low quality construction as well. Paint chipping and rusting on the inside are horrible as well. I have a Samsung washer and dryer. The machine is top loading and the dryer is a front loader. They are both 4.5 capacity. The washer has a rinse sink built inside which is a really unique feature. I got a good deal by purchasing both at the same time.

Originally purchased because I thought Samsung was a good brand. Once started you cannot make a change to a wash cycle without restarting the wash. Washer keeps breaking. Dealer can not fix - 3 years. Dryer works great, very quick. Washers has had numerous problems. Have spent over $400 in repairs and it is broken again. A normal wash cycle takes over 4 hours. One of the times it was broke - the agitator was broken, I am not sure how long it was broke before we noticed. You cannot open lid without pausing the wash.

Samsung front loader. Love my Samsung TV and DVD player. Slightly higher than others. I will NEVER buy another Samsung washing machine. 3 months after my extended warranty expired the drum bearing went. I was quoted a price of $800 (not including labor). I called Samsung customer service, got nowhere. Called NE office. The woman said she was the secretary for the VP and she was extremely nasty and of course did nothing for me. I loved it when I bought it but they don't stand behind their products.

Don't even know where to start. My 2 year old Samsung washing machine just completely exploded the other day. I am trying to find phone numbers to contact Samsung but everything I see is a Australia number. After doing lots of research I see that this is an ongoing problem but my machine is not listed as a recall. I had the company where I bought the machine from say it is repairable. How can you repair something made of metal that is not even a square anymore--and even think that it will work properly?

Purchased my Samsung washer/dryer 7-8-2013 and now I'm on 3rd repair which by the way is the direct drive!!! Even though it has been making that horrible noise since the 3rd month of having it (which the technician said was normal???) it finally pooped out completely!!! Just so you know the drivetrain has a 10 yr warranty but does not include travel, diagnosis and repair of the unit even though in the manual it says at no cost to the consumer!!! If you're having rust issues around bleach cup or anywhere else inside, apparently there was a recall that they won't tell you about. Which was my second repair!

The bleach and detergent dispensers are both rusting on my washer which is 2.5 years old. I purchased the extended 5 year warranty, but Samsung tells me this defect is not covered. They also claim there are no other reports of this sort, yet I find hundreds of them on the internet. I wish I had checked there BEFORE I bought a Samsung.

Worst appliances I have ever purchased in 30 years. Washer and dryer have been problematic literally 2 days after the warranty expired. Drainage problems, spin cycle issues are the primary problems. Clothes smell like they have are moldy which I am told by the repair shop is a common problem. The drum literally rotated itself through the door and out of the machine (1 year and 2 days into use) and the hose broke in the process causing water damage to the floors and ceiling below, etc. Have had repairs at least 2x a year since the initial purchase and have invested $800 in repairs. The last repair person estimated the cost to repair the machine at $1179. The machine is 3 years old. I hope I can prevent you from making the same mistake I made. Don't buy a SAMSUNG!

Samsung WA48J7700A top load washer. "JUNK". We have owned this washer for six months. This machine does not clean laundry. We have tried everything. If you set it on heavy duty you can wait 2 hours for it to finish one load and the clothes are still not clean. Just and awful appliance and to think we bought the top of the line. Lowe's won't do anything. They took our money when we bought it but they won't stand behind it. Very disappointed.

I purchased my Samsung Washer model WA5451ANW approximately 4 years ago. Everything was fine until a year and half ago when my washer mysteriously stopped working. I called Samsung and, of course, it is out of warranty. I am a single mom with 5 children so having a non-working washer is not an option. A technician came out and said he needed to replace the Sub PCB. He ordered the part and scheduled an appointment for the installation. When he came back out, he replaced the Sub PCB and the motor. The machine worked but I kept getting an error message 8E and DC. The technician came out again and replaced the water valve and the PCB main board.

We had a Kenmore for 17 years and I was sad that it finally quit working. So we went shopping and purchased our $1,000 samsung (no you do not deserve the respect of being capitalized). It's a top loader, completely digital, washing machine and is now a little over 2 years old. The last two months have been horrible. I can't get the machine to spin the water out of clothes efficiently enough to put them in the dryer. And no it does not matter the size or bulk of the load. I have tried using the spin only cycle, a 12 min. cycle and at 9 min. the tub sounds like it is going to come out of the machine. I pause the machine, rearrange the items, hit restart and it starts dumping water into the load. So, I stand there stopping and starting the cycle for the first 3 of 12 min about 7-8 times before I can get enough of the water off that the items are not dripping wet.

Since I bought this washer I have to do hand wash first because this new system doesn't work. They told me how to wash and what kind of detergent but still doesn't work. I'm on hold more than 50 min and doesn't answer the call. This happened in this kind of machine.

Samsung Washer WA400 -- DO NOT BUY THIS WASHER! Or any other Samsung as far as I'm concerned. I purchased the washer and dryer from Home Depot. Very expensive set and right from the start I had trouble with the washer. There were two different service problems within 6 months. The serviceman told me that things weren't hooked up that should have been done at the factory. However he got it working. Recently the washer had stopped going through a complete cycle. I tried everything that the manual told me to do. Still not working properly. I was finally fed up and called Samsung. They will not stand behind their product. Oh I can someone come out and look at it, but first I have to give a $135.00 fee just to have a tech come out. I fear for any other charges that I am sure will come. It's just not right to give this kind of money for a set and have to put even more money into in less than 2 years.

I had a one year extended warranty on this washer - four calls in first year. Problems w/ water discharge (continually draining and restarting) and out of balance continually. Warranty expired, balance issues continue - and I can't afford to get it fixed. GARBAGE APPLIANCES - same w/ stove and fridge!

I bought a Samsung WA45H7000A high efficiency top loader... big mistake. This machine does not put enough water in the machine to cover the load. The clothes are not clean when the washer stops. I did call customer service and they said they could refer us to a repair technician. The machine is two months out of warranty and being a senior citizen on a fixed income, I cannot afford a repair tech. Very disappointed and will not buy another Samsung product...

We purchased Samsung front loader and matching dryer as well as the pedestals model WF410ANW 4 1/2 years ago. We are only a two family and the machines are used probably 2-3 times a week and are not overloaded with clothes. We maintain our machine monthly and now are expecting a 375.00 to as much as 500.00 repair bill. I spoke to Samsung this morning and because of the age of the machine (4 1/2 years) they were not willing to even address our dismay but to recommend another repair company and another service charge we have already had two repairmen look at the machine and have confirmed the problem (a broken drum) very unusual since the machine has not been moved and has been maintained.

Samsung WF407ANWXAA Washing Machine is HORRIBLE! I will never buy a Samsung washing machine or dryer ever again. I have replaced over $450 in parts and this piece of ** still doesn't work. 1st the drum support arm corroded and broke apart within 3 years, then the pump and motor went the next year. Now it will not spin at high speed so clothes are always soaking wet. DO NOT BUY ANY SAMSUNG WASHERS OR DRYERS! You will regret it. You've been warned.

Purchased Samsung washer and dryer brand new 4 months ago through Lowe's. Dryer quit heating. Contacted Lowe's who set me up with a repair. Repairman was sent to the wrong address and would not come to my house. I contacted Samsung who said they would escalate my repair. Next day I received a voicemail saying that they had cancelled my repair because my dryer was "out of warranty". Called Lowe's back and they made me an appointment with someone else. In the meantime, I called Samsung's Customer Service - no one spoke English as their primary language. I asked to speak to a Supervisor who put me on hold while he investigated my report. Then I was disconnected after about 30 minutes. Will never purchase Samsung anything again!!!

Our washing machine is 7 months old and still in warranty... We now have 3 error codes that show up (de, ue & 4e). We followed every instruction as to how to fix it, checking the hoses for kinks, turning off water supply and resetting etc.. Nothing has worked so we requested for a repairman to come see it. I had all the faith in Samsung and our first encounter on the phone was eventful... Well that is what I thought at the time.

The door seal on our dryer broke after only owning it for 5 months and it is still under warranty, but they are not covering this. The estimate to fix this is almost half the cost of the dryer, but Samsung said we are out of luck and we have to pay for it. That's bad business. They should take accountability for poor quality parts especially less than 6 months old. Samsung obviously does not care about their customers because they will not replace it. I am afraid the broken seal could be a safety issue and reduce the performance of the dryer, but they don't care and that is sad.

I bought this Samsung 5451 top load washer, a little skeptical, with hopes that I would be pleased. Well, I have been nothing but disappointed to say the least. Within the first month, I had a service call and they had to replace the circuit board. Then the next 3 calls were for leaking. Then the next call was because it didn't want to spin. I was told that I had to have a service tech come out 4 times to fix the same thing to be able to get a new washer. That is a bunch of CRAP!!! I was sold a lemon and they would not make it right.

It is an enginerd at Samsung, and not you, who thinks he knows what temperature you want. When you push 'cold' you are not going to get cold. It will be a mix of hot and cold. About 1/3 of the time, I get just scalding hot. This machine has ruined so many fine clothes. Contact their online support? Hah! They will email you back in about a month, and send you a 'helpful tip' to make sure your hoses are not crossed. They are not crossed. Check the owner's manual? Hah! This is how they planned it, to give you the 'best' temperature they think you should have... not what YOU pick, but what the enginerds thinks you should want.

Samsung 7.5 CU FT 9 Cycle Gas Dryer-white Model DV42H5000GW. I'm so disappointed. I ordered the washer and dryer from Samsung Dec 2, 2015. I also got the part that allows a select Samsung dryer to be stacked on top of a compatible washer to save space in your laundry room. DON'T WASTE YOUR TIME!! Firstly the dryer will be stacked so high up you will not be able to see the front panel or the knob and setting. I am 5'5" and cannot see or reach the buttons. Did they create the stackable option for giants? I got this stackable option as I don't have room in my laundry room for the washer and dryer to be without the stackable option. VERY disappointed. I cannot use the dryer!! I already have had issues with washer.

Purchase Jan. 2016 washer WA40J300AW/A2 from Home Depot. Washer does good job of washing clothes, but I cannot get hot water on hot setting. I purchased a Samsung washer & dryer because of our excellent warranty service with our Samsung TV -- thought it would be the same with the washer & dryer. Called 3 times and get different stories as to why when I set the temperature to hot all I get is water at 86 degrees! I've checked hoses, faucets, and my water heater is in basement directly under washer! The only way I can get HOT water into my machine is by turning off the cold water faucet. Now Samsung's customer service representative's story is that it is an energy saving feature!!! Then why have a HOT setting on the machine? Guess my next step is to contact the CEO at Samsung.

Samsung company is absolutely a nightmare to deal with! Our washer has been broken since Jan 3rd, 2016. The machine won't spin out and will leave the clothes soaked. Repairmen have been to our home 12 times and still my washer isn't fixed. They have replaced All PARTS on this washer. And now they tell me they need to come back and replace the User Board (which is new) and the machine control. At the same time the repairs for the washer have cost more than what the washer is worth. Thank god for the warranty. I have not been able to use my washer for 2+ months but still have to pay every month for a broken washer. Ridiculous. I'm sick of hand washing/ringing out my clothes when I can't afford the laundromat. I constantly get carpal tunnel. Now it's not pleasant. What will it take to get our money refunded back for paying on a washer that is broken down? This is a awful company. Do not buy Samsung.

My 2012 Samsung WA422PRHDWR 4.2 Cu. Ft. White Top Load Washer has a HUGE design flaw that is well known by Samsung. Unfortunately, they have not/will not do anything to assist their customers. (They did redesign a new machine and stopped making the part.) The drain pump is housed in a very flimsy plastic assembly referred to as the drain pump housing. When the drain pump housing exploded it ripped off all the hoses from the tub causing all the water to flood our house. We have contacted Best Buy. We have contacted Samsung. We have contacted several repair shops. None can assist with any parts or service due to a well-documented design flaw. After 3 years, we will need to buy another machine.

Purchased machine in July of 13. Uneven washing, grinding sound all the time and dc light comes on, machine stops. Takes hours to get washing done. Have had musty odor and have had to use pure cycle many times to remove it. Bought a service contract with Sears so plan on getting repairman out once again. Have two other things, a ref and dryer. The ref is a nightmare. The dryer picks and chooses if it wants to dry the clothes. Would never ever purchase another Samsung appliance.

It does not wash clothes! Very mad! It is garbage. Would not recommend it to anyone. They are not helpful whatsoever. They should be taken off the market. Waste of 1000.00 bucks.

Purchased a Samsung Washer less than 4 years old. It made a horrific noise. The bearings are going out. Only 2 people in our family. Took 2 wks before we had a service person and guess what it's out of warranty. Will cost 660.00 to fix the darn thing. We have purchased a number of appliance but this was suppose to last until we die.

As a very loyal Samsung consumer -- owning 10 televisions and 2 sets of washer dryers, I just recently has one of the worst experiences (my first experience) with their customer service! I have a rental property in Toronto, Ontario and purchased a top-of-the-line Samsung Washer/Dryer in December 2014. Last October, I had a heating issue with the dryer so I called 1-800-SAMSUNG to then be transferred to their Canadian line -- which is frustrating in itself that SAMSUNG Canada does not have their own direct number. They came out and fixed the issue after a 10 day wait time. Now, it is Feb. 2016 and I am 1.5 months out of my warranty with the EXACT same issue and a very frustrated tenant.

The Samsung top loading washing machine (WA45H7000AW/A2) leaves a lint like substance on the clothing. It does not get clothing clean.

Top rusting out around bleach receptacle. Top load Samsung Mod. # WA5451ANX purchased Sept. of 2012 started rusting after about 2 years. Purchased based on consumer report reviews. Big mistake. May attempted to pull top and sand down and repaint.

In 2010 purchased front load Samsung Washer & Dryer from Lowe's. Both have failed! The Dryer had to replace the belt. If by chance you manually turn the dryer drum the opposite drive direction the belt falls off. Very Poor design. The washer - smells and collects nasty materials between the outer and inter drum. The drum support (spider) is manufactured of a material the corrodes quickly. VERY COSTLY. I would recommend. NOT ever - ever think about purchasing these products! Good luck if you do!

Samsung VRT top load - First the pump bracket broke; not a big deal it was fixed. Then we started getting white residue spots on our clothes as well as what looked like oil or grease. Have had service out to look at the machine four times. Each time they say, "too much detergent, clean it with refresh, clean it with bleach, clean it with vinegar... yada yada yada..." We have done all that and my wife uses so little HE detergent you can still read the bottom of the reservoir! Have the extended warranty which will expire this November. Had a repairman here today and he wasn't even here 5 minutes and said clean it with bleach.

This Samsung washing machine has been a nightmare. I hate the new machine and the lousy customer service. I have a machine that dispense the bleach in the RINSE cycle and had 3 technicians come and service the machine. All three said that it shouldn't be doing that and they want to call customer service and nothing happens. So when I contacted customer service and they escalate my problem to so many escalated department and they said that the machine operates as it should??? My clothes comes out with bleach spots is ok to them. My clothes still smell like bleach is ok to them. The machine operates in a proper way??? They know the design was bad and the fact that Samsung does not want to help with the replacement. THEY ARE A HORRIBLE company and will not buy a Samsung product ever. I am going to take this further and will not give up. I paid a lot of money for this Samsung lemon. I need my money back.

I bought a top of the line Samsung washer in 2013. The washer worked great for a year. Then the discharge pump broke off its hanger and flooded my living room. The part was a recall due to ** design so it was replaced for free. The original design had a plastic housing mounted TO the basin which would shake during spin until the housing cracked. DUH. You don't need an engineering degree to see that flaw.

Extreme rust with Samsung top load washer. When I call Samsung with my concerns about all the rust with my top loading washer all they had to say was cosmetic issues are not covered! Huge flakes of rust damage my white laundry and I am not at all happy! My last washer I used for 18 years with no rust issues. Samsung makes a cheap product and doesn't stand behind these issues. I would gladly join a class action suit!!!

There are two known manufacturer defects with my Samsung Top loader washer. When I first contacted Samsung customer service, they gave me a ridiculous runaround, complete with contradictory information and "dropped" calls. When I contacted the Samsung recommended technician, he indicated that my transaction ticket was improperly filed, and therefore would not cover the cost of the actual repair necessary. Even though the company is aware of these defects, they refuse to accept responsibility and streamline the customer service process. When I spoke to Steven in "Executive customer relations", he refused to address my concern by rudely repeating what he had already stated, and refusing to let me speak to his supervisor. I have never had such an appalling customer service experience, and will never purchase another Samsung product of any kind in the future.

Samsung VTR Top Load Washer - This machine doesn't put enough water to cover the clothes and clothes are dirty when they come out. This is a design problem and these machines should be recalled or at least fixed at the manufacturer's expense with a engineering change ASAP. We bought the washer and dryer from Lowe's and the salesman said these were great machines. We will never buy any other Samsung appliance. I will suggest that everybody stay away from Samsung.

I have had my Samsung Washer for 1 year. It worked fine for the first year but shortly after that I kept getting an error 4E. I bought it from Sears & thank heavens for the extended warranty the problem I'm having is finding a experienced repairman from Sears to know what to do. I don't think I would buy another Samsung product again. I have always had Kenmore appliances & have had very little issues with them. I'm not happy with my Samsung washer!

Bought this washer machine ( Samsung Model WF395BTPASu/A2 Front Loader) just about two years ago, register on the website. Now I'm having code E3 every other wash and went and contact Samsung support, they inform me it's out of warranty, I have to contact an outside repair facility now. Even tho says on the machine two years cover parts and labor. Which it's by the end of this month, but they claim it's not. I have my receipts faxed them and all but they claim it's only a year. Bad service from the beginning.

Purchased a Samsung WR422PRHDWR/AA two and a half years ago. It made a horrific noise on spin and leaked water from the bottom. When we opened the back the water pump had broken loose from the tub. The bump was banging against the side of the machine. You can no long purchase the pump mount. It has been discontinued by Samsung which confirms my suspicion that it is a design flaw and they are having lots of failures. Of course it is out of warranty. Our old Maytag lasted 20 years. Hope Samsung will stand by their product and admit to the flaw.

Purchased Samsung washer-dryer pair (washer Model # WA45H7000AW/A2 03; Serial# 0BHE5AUG500661J) from the Home Depot on July 1, 2015. The washer started malfunctioning somewhere in early December 2015. I needed the spin cycle only, so set it on Spin (Automatic 12 Minutes cycle). It spinned very low, stopped, and made buzzing sound, and the timer went back to 17 minutes and started taking water. I was shocked, it was suppose to spin, not rinse & spin. So, it filled the drum at full level, drained it without doing anything else. This happened 3 times continuously. I panicked and called Home Depot from where it was purchased. They told me to contact the Samsung directly since the 90 days' period was over and I did not buy an extended warranty. The machine was repeating the taking and draining water the whole time.

Purchased a Samsung top load washer and a dryer from Lowe's on January 18, 2013, due to my wife being adamant on owning a Samsung. I advised her that due to past bad experience with Samsung/Sony products, I did not want to purchase these items. The washer and dryer were purchased and now, 3 years later the bleach reservoir has rusted to the point that it is flaking into the washed clothes. Have tried contacting Lowe's and Samsung for assistance; however, was advised that this is a cosmetic issue that cannot be validated as an extended warranty. Basically told "Oh well, not our problem." By looking into consumer affairs, it appears this issue has hundreds of other complaints. You would think that someone would look into some type of a recall for Samsung washers?

This washing machine (WA400) has been a nightmare. First the discharge pump went out. We were told it was a bad design and there was a newer one that we needed, total cost around $450. The next problem was with the sensors, another $330. At this point we decided to cut our losses. The fact that Samsung knew the design was bad but would not help with the replacement was bad enough but when the sensors went out a few months later that was the last straw. Stay away!

I'm so sad and disappointed that I didn't do my homework. Yes before I purchased this washer I should have come here. Now I regret it. After a year since I bought my Samsung washer now I myself having trouble issues with the LE code. Nothing worked and now technician should come by tomorrow to check it. Thank God for extended warranty. Hope it's fixable without costing me a dollar. Will keep you posted. Don't buy the stupid Samsung washer unless you're rich to purchase a new one... otherwise it's a rip off. Digital washers suck. Buy old kind with clockwise knob.

No stars but I had to at least give it one to complete the review. This washer is the biggest piece of junk. Clothes never get clean. It has pretty sound when finished though. Replacing it with a washer with agitator this month.

After 4 years the Spider Bracket broke. The entire machine had to be stripped down to repair. I managed to do it myself since I did not want to pay another $1,200 for new machine but a big job. Luckily for me it did not tear the rubber door seal or put a hole in the outer drum. You would be wise to stay clear of Samsung.

Bought this set in 2014. Got it at Lowe's. I have no problem with Lowe's and the problem with the washer dryer set is not something I believe is even a warranty issue. The bottom line is that they are awful! I have more lint and hair on my clothes after washer OR dryer than I have on my head. I empty the lint trap after every use but somewhere inside these machines is a demon that puts lint and hair on everything! I have had to throw a garment away weekly, especially cotton. I have to hand wash things I love or they are ruined. I have used duct tape and lint rollers but it's too time-consuming to do every piece I wash. I hate this set. HATE IT! DONT BUY IT! BUYER BEWARE!

We purchased our WF220ANW washer 5 years ago. We were shocked that after many phone calls and they assured me that they stand behind their product, they assured me that both Samsung and myself would be satisfied at the end of my claim. They strive for excellent customer experience. However after finally getting a technician out that they sent, then the technician made me pay the $65.00 service call in which they never said I had to pay. They were supposed to pay. The technician found that because my unit caught fire and I now needed to replace my motor, motherboard, valves and all the wiring, that it was a complete loss and too much to fix. Then when they submitted the order to Samsung, they denied it. They are a horrible company to deal with. Now when I call, after they find out who I am, they have me wait on the phone for more than 30 minutes each time and they do not pick up the phone. HORRIBLE!

I cannot tell you how much I hate my new Samsung washing machine. I'm not sure if it's the Samsung model or the low water level of new machines, but the clothes do NOT get clean. At the end of each washing cycle, especially with dark colored clothes, I have to either rinse them again or use tape to remove the remaining soap residue. And, NO, I do not use too much soap. For a full load, especially with dark colors, I use maybe a tablespoon of detergent. I turn the clothes inside out. I do everything I can think of, but to no avail. At the end of the cycle, I have dirty looking clothes.

Washing Machine WA45H7000AW/A2 Toploader. I purchased this machine on salesman recommendation from Pacific Appliance Sales in March 2014. About 6 months ago, the spin cycle would intermittently not spin all the water out. Calling Samsung customer care, I was told to rebalance the machine. Now, the lack of spin is more frequent so I called La Mesa Appliance Repair. The repair person related that this was a common problem with this model. The factory issued springs were not strong enough and 4 months ago Samsung sent out a notice in the Samsung Service Bulletin that a new spring replacement was available.

WA422PRHDWR/AA - I purchased this washer in Nov. 2013 for $637. I could never get it balanced properly, would knock and bump loudly, clothes would knot up and in August of 2015 the drain pump shattered into pieces. I had to replace the pump with a redesigned model for $118 because the original pump and its location was so poorly designed. I contacted Samsung trying to recoup my money but wasted a lot of time on the phone. I have since learned that these are common problems for later made Samsung washers. If this was a car it probably would have been recalled. I've had better luck with $700 junkers. I will never buy Samsung again.

We purchased the Samsung washer (Aquajet VRT Smartcare WA456DRHDSU/AA02) and dryer less than 2 yrs ago. After about 6 months I kept getting a dc error on my washer. I called Aaron's who took fixed the machine. About a couple of months after that, I was getting the dc error again. They replaced it with another used machine. That machine worked for a while, during this time the washer and dryer was paid off. Did not buy the extended warranty. Now I can't do a load of laundry without the dc error. I am very frustrated, I can't afford to have it fixed. I have not called Samsung, because of the reviews stating how rude they are. I never buy a Samsung appliance again. Very upset and disappointed.

I bought a washer and dryer from Samsung in 2015. Washer model is WA50F9A8DSP. This machine has problem from day 1. It does not fill water up to the load level no matter what cycle you choose. I called Samsung customer service (The WORST in the world) several times. They have some CS reps whose accent you cannot comprehend and also rude. I have been asking them to send a service person to take a look at the machine but they want to solve the problem on the phone and till date no solution and no service personnel. I have a one-year manufacturer warranty. In spite of this, they refuse to listen and fix the problem with my machine.

I am a customer of Samsung with code 3300079639 and I bought the last model of Samsung washing machine WF9802RWE/YLV (8 kg clothes) 5 years ago which was very expensive but fully automated and high tech. The use of this machine was pretty normal all those years and I was very happy with its operation. Last week the washing machine stopped working with the clothes inside and the indication 'te2' appeared on the screen.

Purchased a very expensive Samsung Front Load Washing Machine in 2010. 5 years later it stopped working. After finding several complaints online regarding the spider drive (3 arm driver connected to the back that spins the drum), I took mine apart to check. I was SHOCKED to find the drive had all but disintegrated. The plastic material that was used had become completely corroded and turned to chalk. HOW can a company get away with producing a product with such a fatal flaw? I will never purchase another Samsung product again.

A Samsung front loading washer, model WF520ABWXAA04 and matching dryer were purchased from Sears less than 5 years ago. We had a warranty issue with a defective board early on and it was covered under warranty. This past week, my wife went to do a load of whites and the power button would not work. The power outlet was fine, so a service call was placed.

I bought a Samsung front load washer 4 yrs ago, and a month ago it broke down on me. The rubber seal had a hole in it. I forgot to renew my extended warranty so I had to pay out of pocket. I ended of paying $175 for them to fix and replace the rubber seal. but they never checked the washer to see if something else was wrong because the first tech came out and said it was that, and didn't check the whole washer. Then the second guy came, I just told him it's the seal so he believed me and didn't check it only because I told him the first said it was just the seal. So the second guy left and it started having the word "low" blinking on and off on the screen and would not wash anything. Then I had to call another tech and he said it would cost $524 to fix it cause it had a 3 or 4 leaks at the top of the washer when you take off the top where all lines go.

SAMSUNG WASHER - 2 YEARS OLD - $750. "DC ERROR" Spin, then Stop and Refill and SPIN again... then Stop and Refill and SPIN...again. My Solution: I tried some YouTube's solutions and commented solutions... What DOES NOT WORKS (to me): "DC Error" Stands for distribute charge. Not solve the problem for me. I re-distribute and re-distributed it in different ways. This does not work. I put only two identical pieces evenly distributed. Not working. Then four pieces and don't Work.

I purchased a brand new top loading washing machine with steam and the built-in sink 11/2015 and was so excited. I researched my purchase and not sure where I read good reviews, but I wish I had read the reviews here first. I wish to God I never bought this piece of garbage! I'm so upset!!! The first thing I noticed was that my brand new white sheets in the guest room came out with blotches of brown on them. I thought maybe my dogs had played on them with dirty paws when the comforter was off. I rewashed them using bleach and still came out looking blotchy and dingy. I thought maybe it was the detergent so I bought Wisk, still the same, so I bought some OxiClean, same dingy whites. It seems like the more I wash my whites the grayer they become!!!

I have owned 2 washers by Samsung and never again! Front loader gaskets grinned apart and dislodged the drum. Top loader not washing or rinsing - minimal amount of soap used and still residue on clothing. Service is terrible! I win these reviews were posted before I bought the second machine for over $1K!!! Garbage. Shame on Samsung.

We purchased a very high-end Samsung top load washer and dryer that is stainless steel with a glass top. #WA5471ABPXAA01 has leaked, our clothes stink, it is rusting around the bleach dispenser, fabric softener dispenser and the laundry detergent dispenser. Also, the hose came off the back during a wash and flooded the laundry room and pantry. So now we can't start clothes and go to bed. We have also cleaned the machine with the power cycle monthly and it does not help with the smell. It is very disappointing to see that many reviews are the same as mine and Samsung is not being held liable. Why are big companies able to take advantage of us? We spent close to $800 for a machine that is leaving rust on the parts and flooding our house.

I bought a Samsung front load washer with VRT model # WF331ANW/XAA and dryer and within a few months of purchase in 2009. Initially, trying to get it repaired after it flooded was a nightmare because of Lowe's saying that I had to contact the manufacturer. Samsung gave the runaround because they could not find a repair person closer than Pennsylvania (I live in Connecticut) who was certified to repair it. They finally located someone an hour away who came. After that we purchased the extended one year warranty. Good thing because within another few months, the washer stopped spinning, but I still had to pay something.

I have had this machine for 3/4 years. It's a front loader and from the start it was a problem. I bought it from Best Buy. Best Buy told me I had to wipe the rubber seal on the inside after each use and keep the door open and the detergent holder when not in use. I called Samsung and told them of the problem I was having and they told me that no one else had complained of the problem and to use a product to run in the machine to clean it. I will never buy a Samsung product again. Now the seal is leaking. This machine has been very disappointing. I take very good care of the things I own, and they usually last me a long time.

Washer model no WF42H5200AW highly hazardous can cause at this point electrical shock if used. Unrepairable brand new machine delivered December 27, 2015 unusable, second machine usable. First machine damaged. Dryer model number DV42H5200AW. Not operable due to a dysfunctional gas release valve in dryer, very unsafe may explode. Yet Samsung refuses to replace. Both machines were days old. Purchased new supposedly brand new.

Please be advised about this company who portrayed their company to have the best prices. My husband and I reviewed online this company seemed like we were getting an excellent deal. We purchased a Samsung washer and dryer with our debit card and a two year contract for warranty. To our surprise our dryer broke down within five months. The washer isn't sounds like it too is going to break down as well and I feel we got a very bad deal. After calling for repair and being on the phone for thirty minutes trying to get through to the right party an appointment was made for one week.

I purchased a top of the line Samsung washer and dryer in Jan 2015. 1 year later the washing machine broke. I paid $1449.00. It is the giant front loading machine. I cannot get service on it. After many phone calls to Samsung, they finally sent me a work order. It's a week later and still no one is here. If you live anywhere near Scranton/Wilkes-Barre PA, do not purchase anything Samsung. They have horrible service. I have been on the phone with them for hours over the course of the last week and not only will they not help me, but they do not care. These appliances are way too expensive to not be serviceable. Please think twice before buying. Customer service is awful and finding someone to service your expensive product is nearly impossible.

Samsung VRT Energy Star - I wanted a top loader washer this time around because the front loader has an odor and mildew issues and didn't want to deal with that. After talking through previous issues I have had over the years with previous washers, we decided on the Samsung top loader. Seemed to be the right choice. I liked the fact it didn't have an agitator, which I thought would be easier on my clothes, and it being energy efficient as well all sounded good. Bottom line... it doesn't get my clothes clean. I pre-treat any stains and run it for as long as possible. I called in today hoping I was doing something wrong, and at 61 I am smart enough to usually figure it out. Do not buy this washer unless you want to wash your clothes prior to putting them in the washer...

We purchased the top of the line front load steam dryer with the large capacity. We had it in our home less than one year and it started making a terrible thumping noise. We called Samsung and was told that it was out of warranty. We explained we have had it less than a year and they said they go by the purchase date, not the delivery date. They suggested we buy the extra warranty from them to get it repaired, which we did for $350. Several weeks and several calls later, someone finally came out. He said the rollers were bad and the drum was cracked. He called his supervisor and said they could order the part and it would be 3-5 days. Never heard from him again.

Bought washer/dryer set from HHGregg with extended 5-year warranty. Useless. Top loading washing machine is rusting around detergent dispenser and bleach dispenser. Samsung won't answer my emails. HHGregg said it is cosmetic. I argue it is inside the unit that is rusting, an integral part of the cleaning process. I am trying to file a class action lawsuit. If you have suffered similar inferior product defects, please email me directly at **.

I purchased a Samsung washing machine in 2013 and it is already rusting to pieces! This is not under warranty because it is a cosmetic issue. Not in my book... Not when I paid around $800 for the damn thing. Where the rust started was around the bleach, detergent and softener compartments and is rapidly spreading throughout the top of the washing machine. This is not cosmetic and will eventually cause problems with staining clothes. Not to mention there has to be rust where it is not visible to me. I honestly think the right thing to do would be recall these models for this reason. Especially after reading hundreds of other complaints for the same reason. This is unacceptable!

This washer looks like a gem but is my worst nightmare of any purchase I've ever made. 2 yrs ago I bought this high tech piece of crap and all I heard was the wife screaming at it. Not enough water to wet close and now no water at all comes out. I thought she needed to get used to it but soon realized what a bad move I made to buy this thing. I paid over a grand for this to make her happy and all it did was make dirty clothing stay dirty. We are disgusted.

I purchased both Samsung front loader washer and dryer in 2012. After a year and a half my dryer was making a loud thump when it was in use. I called a repairman to come and check it out, I was told the drum was cracked. I called Samsung to have someone to replace the drum and between countless phone calls (my order was cancelled 2 times without me being notified) I finally had the drum replaced after 2 months.

We purchased our Samsung Top-Loader High Efficiency Washer 3 years ago and the washer is already rusting all over the place to where the rust has gotten so bad the rust is now ruining our clothes. I contacted Samsung direct using their 800 number and through their Facebook page. The 800 line rep told me they would not honor my extended warranty because it is a "cosmetic" issue. Facebook page said there is nothing they can do about it. DO NOT PURCHASE SAMSUNG PRODUCTS is my only advice. Review FB and you'll see the hundreds of complaints about this product.

Purchased brand new Samsung washing machine from local Lowe's store on June 21, 2012. The machine began to rust in early 2015. Contacted Samsung and was told appliance no longer under warranty.

We bought a brand new dryer on 12/9/15 and were able to dry about 10 loads of laundry before it stopped working. The dryer runs but there is no heat. I called your service dept on 12/26/15 and was told that someone would call me within the next 2 business days to schedule someone to come out. At the end of the 2nd business day I called your service dept again because I still had not received a call. Finally we got someone scheduled to come out yesterday, but your service dept had given them the wrong address (the one they were given wasn't even close) so the appt was canceled. They cannot come out again until 1/13/16. I was on the phone with Samsung yesterday for over 2 hours trying to get this taken care of before Samsung disconnected my call. I have spent over 4 hours on the phone with Samsung since 12/26 when this began, and still do not have a resolution.

Samsung customer service does not even get a one star for their attitude, help or concern if your machine is past warranty date. Their attitude is one of tough luck!!! Drum support spider support rotted after only a few years of service. This machine was expensive and came highly recommended. BUYER BEWARE!!! Machine is expensive, service is extremely poor and service life of product is ultimately disappointing.

We bought a washer and dryer from Samsung. Sears delivered it, found a defective door, called Samsung was on the phone for thirty min, then they hung up the phone, called back they said someone will call us back. Five days later they called back and said it wasn't going to do nothing about it cause they wasn't at fault, but it was between the plastic. So I will never buy anything else from Samsung and will tell friends, coworkers that they have bad product, very bad customer service. Buyer beware.

I purchased a Samsung washing machine in June, 2014. After about 45 days I started having problems with the machine. It would get out of balance and would not wring out the clothes. After having repairmen out here several times and replacing several parts it worked most of the time. I was still getting out of balance codes and water fill errors. We do wash many clothes per week. When I was offered a service policy in December of 2014 I purchase it. Once again the water is running out from under the washing machine all over the place. I tried for a week to get some service set up but one department doesn't seem to know what the other department does.

My front load Samsung washer only 1 1/2 years old and it completely stopped working. Samsung repairman to fix it (from 1 hr away) - we changed the part. 2 loads later, same problem. Samsung will not recommend another repairman and cancelled my repair order number twice without notifying me - terrible customer service.

I bought a Samsung front load washer 5 years ago. It was very noisy while spinning since the beginning. I thought my floor was uneven. About two months ago it stopped during the spinning cycle. It cost me about $300 to get it fixed. About a month later after repair, it started doing the same thing. I forgot to mention that it continues to leak water from underneath. Then three weeks ago the door latch stopped working. I called the tech I used before, but he never called back. Another tech came, and he said it would cost me 259.00 to have it fixed. I asked him to leave, but I still owe $89 for the service call. I Googled how to repair it.

We bought a Samsung washing machine 3 years ago. My husband convinced me to spend close to $1000 for it because we have two small children and it's something we use often. I digress, this washing machine has been extremely disappointing. It is loud but I can live with loud. It gets thrown off balance easily that ate up the top plastic on the inside. One of the dampeners blew out while on a spin and broke apart the actual clips holding together the metal exterior. We replaced the part. The rust is so bad on both the bleach dispenser area and soap/softener dispenser area (not the plastic but the metal surrounding them) I do not use bleach and I use a environmentally friendly detergent.

I purchased a top loading washing machine. It worked approximately a month. Then it broke around December 6th. They scheduled repair for January 7th. The supervisor Asa hung up on me on purpose. Tells me by accident but the phone number was given in case we got disconnected. So I call back. He tells me another call for a supervisor came in so he couldn't call back. The original agent said there is an hour wait. I stated there's no way I can wait an hour and was told "if fixing your machine is that important you will wait." Really? Then I was told where I was being transferred was closed. I will never buy another Samsung product over this fiasco.

I purchased a Samsung model number wf42h5000. Bought from Home Depot! I had trouble with washer not going into fast spin mode and leaking on floor. I contacted Samsung warranty because I did purchase an extended warranty, thank goodness. The service dept are not friendly and most don't speak English very well so they are hard to understand. After jumping through all the hoops they gave me to troubleshoot washer, then they told me it was just off balance. And to balance it, I waited for my husband to get home and he said it was balanced. I called a friend of mine that works on Samsung and he said it sounds like issue with drum! I called them back and insisted on having a repair person to look at it! They said give someone 72 hours to call and set up a appointment, and they never called. I had to call them back after 3 days and they said appointment was scheduled for the next day between 8-5. Ok now I have to take off a day from my job.

Samsung has the worst customer service of any company I have ever dealt with in my entire life. My very expensive washing machine needs four new shocks after only 18 months. Apparently according to the repairman, it is a common problem with this product. Of course Samsung would not do anything for me because I only had a one-year warranty. I would highly recommend that no one ever buy a Samsung washing machine ever!

My washer and dryer have been nothing but trouble since I purchased them. A tech has been here 4 times. He was great but he can't fix poor construction. All the problems have been new ones... Nothing has been a repeat. I promise I will NEVER buy this brand again.

I purchased a top loading Samsung machine WA422PRHGWR in June of 2013 from Best Buy online. It was used once a week for approx. 3 loads per week. After 2.5 years the tub became unbalanced and chewed up the top ring. This enabled the tub to make a very loud noise when spinning. It became so loud we discontinued to use it and called Samsung for direction. They gave me a service number in our area that never returned our call. We called a friend of ours who repairs appliances who told us to junk the machine. My recommendation is to never spend your money on a Samsung washing machine. You will have a difficult time finding service after spending $600+ for only 2.5 yrs of service.

Model WA456DRHDWR/AA. Power comes on but nothing happens when press the start key. Usually can unplug it and wait a few minutes and it generally will then work. Not really a convenient way to wash clothes. This replaced a Whirlpool Cabrio (also garbage). Based on what I've read, I think the problem may be the lid switch. Might try replacing it. Definitely won't buy Samsung or Whirlpool again. Their live chat tech support is also useless... some foreign center (maybe India) with the one page standard (and useless) responses. Can't even tell you what a Samsung service charge is.

Washing machine would not stay in high spin due to shaking too much. Repair man from Samsung (closest 1 hour away) charged $120 for just the diagnostic visit. Was told drum covered by Samsung 10 year warranty but back tub was not. Would cost $300 dollars. Scheduled to repair in 1 week. Got a call 2 days later and told the part will now cost $700 plus additional labor fee due to extent of the job. The washing machine did not cost much more than this to start with. I will not be paying to repair this and will never buy Samsung again.

Machine purchased 9/15. The first load I did came out dirtier, see picture of the white slipcovers. I didn't complain because it was a gift. This is what I noticed from the beginning: Whites got dirtier. The clothes did not smell or get clean. No soap smell either. The clothes were so twisted that some straps tore. The loads were often off balance and it did not accommodate larger loads. Often I had to wash the loads twice and use extra rinse (extending the time by 30 min. and increasing amt of water) overriding the "High efficiency" claim.

Brand new, top-loaded Samsung washer. Got it installed and it leaked. Sears replaced it with a new one, but new one leaks intermittently. The repairman can find nothing wrong, and it hasn't leaked while he was here. I am very disappointed and would NEVER buy another. I am expected to keep calling repairmen until it leaks while they are here. DON'T BUY A SAMSUNG! My 3 month old washer leaks.

I purchased a Samsung top load washing machine in Jan. 2014. The machine needed to be repaired 6 times in less than 2 years. Luckily I purchased a 5 year warranty. The only problem with the warranty is the time it takes for the company to contact a repair company to come out and make a diagnosis and order the parts needed for the repair. Unfortunately this can take up to 2 weeks for the repair to be made. Since Samsung washing machines have so many issues, the parts are not readily available. I have never seen such a piece of garbage. The shocks are constantly going bad and the motor is a piece of garbage held onto the machine with a cheap plastic bracket. Although the machine boasts it can wash queen size bedding, it can barely wash a set of sheets. Samsung should just stick with making cells phones, everything else they make is crap including their cars and all other appliances.

Two years ago my wife and I bought a Samsung top loader washing machine and dryer. Being in our 60's we are not heavy users of our washing machine. Last summer the washer would not spin. A tech was dispatched after I gave them my credit card for a $100 to scheduled a service date. The tech said the washer was overloaded. It wasn't even 1/3rd full. So he replaced the shocks??? The total cost was approx. $400. Shortly afterwards I noticed rust on the rim of the top of the washer which would let rust drain into the clothes.