Samsung Washers Reviews

In November of 2015 my wife and I decided to purchase a new washer and dryer for our daughter and son in law who live in Tacoma Washington. Since we reside in Des Moines, Iowa I did some review of appliance dealers in the Seattle market and came up with Metropolitan Appliance as a highly recommended vendor. I contacted them and spoke to Jim ** with Metropolitan Appliance (206-623-8811) and purchased the above described units. These units were delivered on Saturday December 4th to our daughter in Tacoma Washington. The boxes which the unit came in showed no damage however when they were opened both units were damaged.

I purchased the front loader Samsung washer and dryer from Lowe's August 2015 and they were an instant disappointment! The washer is noisy and never in balance. It uses more electricity to wash a regular load as it takes nearly an hour, uses nearly no water and the clothes are always dirty. What a joke! I have a Samsung phone which is fine, but they better just stick with those, because I feel like a sucker for spending a grand on this crap. Miss my 20 yr old Kitchen Aide that gave me clean clothes in 20 minutes. Will never purchase another Samsung product and will share the word for others to beware and don't get suckered like I did!

I bought Samsung washer at Lowe's on May 2015. My washer is great twister. See pics. All clothings are tangled! I have to take long time for moving to dryer.

Less than 4 years after our purchase (which had signs stating "10 year warranty"), our washing machine has gone bonkers. It can spin fine between wash and rinse, but not at the end of the wash cycle. It just goes crazy like it has an unbalanced load and restarts the wash cycle. We have troubleshooted all week. We have no clean clothes.

Lost heat after only 5 months. Now waiting 5 days for part to come in. No dryer. How convenient.

Bought the unit for $1299.00 in 2013 and after just two years the drum cracked at the front rim where it meets the rollers. Sounds like we have a pair of construction boots in there. Samsung refuses to replace the drum because it's out of warranty despite the thousands of complaints regarding this issue. It's a defective design and they should replace it at no cost to the customer especially when they haven't improved the design. So disappointed with Samsung. I vow to never purchase these products again.

My 2.5-year-old $750.00 Samsung top loading washing machine (purchased 11/06/2012) began to make terrible noises during the fast part of the spin cycle. After many attempts to balance the washer as advised by customer service, I gave up and they sent a repair person from a local company out. Minimum $90.00 house call. The repairman determined that at least one shock was broken and in order to fix it he would need to replace all 4. Replacement cost estimated $165 but came in at $115.00. So far not happy to repair a washer under 3 years (My previous Kenmore lasted over 15) but at least I could wash clothes again and not have to hand wring them out. This was on 04/26/2015.

NEVER EVER will I purchase another SAMSUNG product. Our washer was purchase in summer and install in on end of October. The same day when I wash the clothes and machine finish, the clothes was all wet. The water was leaking out from the clothes. We had the repairman come out and he came 4 times more and replace four parts. And now the machine make noise and they want to come again as I think they don't know what is the problem. Numerous phone calls and I have no washer for Samsung as they said I need to wait for the Elite application to fix the machine. This is totally unacceptable. How long more I need to wait? EVERY TIME THEY CAME OUT I NEED TO TALK 2 HRS OFF MY JOB. I don't ever think ELITE application know what the problem with the machine.

Bought a Samsung front loading washer in Jan 2011. Not even 5 years old and the support on the back of the drum completely disintegrated! Samsung says parts and labor warranty is only 1 year! Yet, so many people have this problem - it is clearly a defect in design. Too expensive of a washer to only last not even 5 years! I am staying away from all their product.

I have a Samsung WA5471ABW/XAA top load washer (purchased November 2011 at Lowes) that was gushing out water and it is on the second floor of my home. I removed the very wet load which was on the rinse cycle and the washer was chiming and displaying the error code DF (I assume means does not fill). Looked and saw water flowing out the bottom. I pulled the washer out and noticed the drain hose fell off the bottom of the drum. I also observed it was held on with a cheap springy hose clamp (the type you squeeze with your thumb and finger to get on) and not a radiator style hose clamp with screw to tighten it. I bought a hose clamp with screw tightening after seeing numerous parts sites and others with the same issue have all replaced it with this style clamp. I hope it works. This washer had a MSRP of $1,100 and I expected better.

Bought Samsung clothes washer model #WA4OJ3000AWAZ for $500 in Aug. 2015 at Lowe's. Machine stopped during the spin cycle 95 days after we bought it. Called 800 number to Samsung. Samsung sent incompetent repair people Nov. 18th, Nov. 24th, Nov. 30th. Samsung wants to send repair people again for the fourth time. We've had enough. They are not coming in our house again unless they've got a new washer. Terrible 800 phone service. Be prepared to wait 30 minutes on hold if you have to get transferred to the Samsung "executive service". I've spent three phone calls totaling 3.5 hrs getting the runaround from Samsung. My wife spent a total of 9 hours away from work on three different occasions to let the incompetent repair people in to attempt to repair Samsung washer. My wife has also had to go to the laundromat 6 times over the past 4 weeks while Samsung strings us along.

I bought my Samsung washer and dryer because it received high ratings, even from ConsumerAffairs. The washer is only 5 months old and 2 month into it the washer thumps around loudly during the spin and even when it's washing. It's a very loud washer. It was louder than my Maytag that was 25 years old. Seriously! You have to do something about rating them so high. It's a terrible product.

Samsung 4.2 capacity Top Load Washer less than two years old constantly goes out of balance ($300 repair cost) and the computer is hot ($400 repair cost). The machine is rusting. I DO NOT RECOMMEND PURCHASING A SAMSUNG APPLIANCE.

I just bought a Samsung washer and dryer. I wished I had checked the reviews beforehand!!! I have had issues right off the bat... I had a technician at my home and still had issues. I went back to Lowe's to complain and they replaced the washer. The day after the delivery of the second one I had issues with the second one... I'm at my wits end. I'm retired and live on a fixed income and certainly can't afford a lot of repair costs. I did purchase the extended warranty but after reading the reviews, I'm afraid that I'm not going to get the results I need to get these issues addressed. Any suggestions? I really can't afford a new one.

Washing machine keeps stopping! IT JUST WON'T STAY BALANCED ON the spin cycle! After trying all of the online suggestions nothing seems to help! This washing machine is just over one year old! The problem started about eight months after we purchased it from Sears!! Don't buy this piece of junk! Save your money!

My washer started throwing a code, "dh", indicating that it wasn't draining properly, according to the Samsung website. We followed the procedure that Samsung instructed and one washer load went through completely flawlessly. With the second one, the machine started making HORRIBLE grinding sounds and banging. I tried repositioning the clothes, but nothing helped. I had a local repairman come out and he told me that the drum had completely broken from the drive shaft and the drain pump was toast. The machine would cost more to repair than replace.

Within a year of buying this Samsung VRT Side Load Washing Machine, it started leaking. We had a plumber come out and he said the gasket needed to be replaced and he had to order a new one. After he replaced the gasket, we had the same exact problem - only worse. Water was everywhere in my laundry room. So we called out a different plumber. He replaced the drum. Still leaks but only occasionally. Whenever we get a plumber out to look at the problem, it does not leak. Today it decided to leak again. The water appears to be coming out of the place where you put the detergent and rinse. I give up. It's time to get rid of this thing. No more Samsung for me.

Stay away from Samsung washing machines! Been loyal Samsung customer for years. After 2 years normal use, spin cycle started sounding like jet engine then just stopped spinning. 3E Error Code motor problem. Is this what's to be expected of $800 washer, $1100 regular price, 2 years? Now I have to pay for repair? Put more money into a faulty machine? Nope! Will purchase a cheaper throw away washing machine. Will last longer than this $800 throw away machine. Also, customer service horrible! Done with Samsung! Btw, finding so many reviews with customers with same motor issues, wish I would've seen them before.

My 5 year of Samsung is starting to do the bounce as well. Model 592-49047. When I called Sears they said since the warranty was expired I'd have to find another appliance repair. One of the biggest most reputable places in town asked for the model number and then said they don't work on that model. She gave me a name of two repair people and after leaving detailed messages only one called back. He said he hated working on Kenmores with Samsung motors since they are junk. After reading some of these and looking at other sites, it appears these machines are not worth repairing. The bouncing is just a symptom of more serious issues with the spider or the bearings. And they weren't cheap either. They were so highly rated. How did that happen and what kind of machine should I buy? We don't even do large amounts of laundry.

The very worst washer I have ever owned. Have to load up on detergent and clothes still dirty. Water doesn't even cover the clothes and I have to wash clothes 2 to 3 times each load. Only thing that goes down the drain is my hard earned money.

Our washer was delivered October 26, 2015. One week later it began to make noises and continued to increase in noise but did work. We had the repairman come out and he said he made adjustments. Noise continued. Second time repairman came out he said it was the clutch and he would order the part. Third repairman came to replace clutch and the metal plate fell off the motor and now the drum is sitting in front of the washer and it is no longer usable. It is now 1 month old. Home Depot claims they are only the showcase for Samsung so they won't do anything. Samsung said they will continue to repair it. So we have spent 3 days waiting for each appointment for repairman. Numerous phone calls and I have no washer to use. This is totally unacceptable.

Bought Samsung WA48H7400A washer Feb. 2015 from P.C. Richard. It has been a nightmare. Three bath towels and a bed sheet took 2 1/2 hrs. Put it on normal for the automatic 53 mins. The water will not release as it should after 1 1/4 hrs. Hit pause, change cycle to spin (automatic 22mins). Each time it reached 16 mins. The time automatically flipped back to twenty two mins. I finally had to take out the three towels and spin the sheet and then the three towels. My old Whirlpool of 16 years did the wash from start to finish without a hitch.

After much research, purchased a Samsung washer and dryer in 2011. This washer was rated by Consumer Reports as the top of the line. We are now at the end of 2015, and I just had to go buy a new washing machine. The plastic piece of junk "spider" on the back of the drum broke and the washer wouldn't spin. After waiting 2 weeks for the service repair people to come, we were told it would cost $800.00 to repair and that amount did not include labor costs.

I have a WA422 washer that has been great for the last 24 months but it started spinning loudly a couple of months. We only wash about 2 loads a week. Well the pump underneath the washer has broken off. After reading other reviews this washer is a lemon.

Bought a Samsung Dryer DV422EWHDWR/AA March of 2014. About a month ago it make this really bad noise. So I called the Tucker Store where we had bought it and told them. They sent someone out who said it was the drum and it was not welded right. I thought well this is not a warranty problem, it is a defective product problem so surely they would fix it or get me a new one. Barely a year old.

Expensive front loader washer died after 14 months (2 months after warranty). No one repairs but Sears. Waited 2 mos. for appointment, ordered part, 3 weeks to come back and install part; machine still didn't work, so ordered another part, waited 1 month for appointment to fix. Machine ran for about 2 months and has broken again!!! Samsung is horrible!!! DO NOT BUY A SAMSUNG WASHING MACHINE!!!

Our SAMSUNG WF70F5E2W4W washing machine is 2 years and 1 month old. The drum stopped turning so I rang SAMSUNG. They talked me through a process to check various probable issues, none worked. When the engineer turned up he discovered the motor had sheared off, the drum belt had disintegrated and the pump has packed up! Obviously I thought the machine would be replaced, fortunately we have a 5 year warranty! It is SAMSUNG policy to repair, not replace! The machine requires a new drum, pump, motor and various parts. This leaves us without a machine for more than a week. I mentioned this some friends, believe it or not they have had exactly the same issues. DO NOT BUY A SAMSUNG MACHINE!!

Gas dryer stopped heating/turning after 15 months. Samsung Support useless because 3 months outside warranty. They could care less about standing behind their products. Never again.

Washer failed in less than 4 years! Water pump failed!

Our washing machine WA456 is just over 3 years old and the hall sensor is bad. I've read horror stories about Samsung machines since this happened. Now I'm terrified that once repaired I'll have a flood or the thing blows up!

We purchased a front load washer for over $1000. It stopped working after less than four years. The experience with Samsung was a major disappointment in terms of standing behind the quality of their products and customer service. After researching the issue of our washer and talking to a repair service, we determined that would be more expensive to fix than buy a new.

My 3 year old Samsung Washer, Model WF218ANB, stopped spinning. Service tech indicated filter was clogged and gasket was worn. When he took the front off to replace the gasket, he discovered most of the bearings holding the drum in place were missing (broken off or dislodged) and during the spin cycle, the drum was unbalanced and eroding the gasket. Costs to fix it were greater than the cost of a new machine. He put it back together and warned me it could last a week or a few months before it completely died. Meanwhile, I am shopping for a basic, low tech, top loader. I rated this machine one star because they didn't have a place for no stars. I heard from friends this same complaint about other Samsung appliances. Never again!!

Don't buy Samsung!!! Purchased Samsung washer model WF330ANW/XAA02. Was top rated in Consumer Guide. Spent big $$$'s from Sears on 5/28/2011 used. With only two of us living in the house any more 1 or 2 loads of laundry per week the drum is split and leaking. Not repairable and guess what no warranty from Samsung!!! DO NOT BUY SAMSUNG ANYTHING or anything made in Korea! Out $1,275 for the set and now have to go buy new ones. Ironically we bought this set as we didn't want to have issues when we moved into a new house. Guess we should have taken the Maytag set from the old house as it's 15 years old and still going strong without even one issue with a family of 5 using them!!! Three of them were teens cramping as much into them as they could possibly fit!

In June of 2014 My husband and I purchased a top load (WA50F9A7DSW) and front load dryer (DV50F9A7EVW). Within a month, we had to exchange the dryer due to a metal on metal grinding sound in the drum. Now that the product is out of warranty, the newer one is making that noise. Out of luck on that one according to Samsung.

I purchased a Samsung dryer at Leon's in May 2015 and it is now November 2015 and my dryer stopped working. It stops functioning in less than 6 months. That being said, I have one year warranty with the manufacturer so I called and reported it. I was assured a tech will call me back within 24-48 hours to schedule an appointment. It's been over a week and they still haven't sent someone to fix it. They keep giving excuses after excuses. I think Samsung has the worst customer service. First week of waiting was to have a tech schedule an appointment and now it's like the tech called in sick. Today I get a message saying they havent got the part yet to fix it. Seriously this is the worst customer service experience. I will never in my life go with Samsung.

To all thinking about buying a Samsung washer.... I bought a Samsung washer and dryer in April 2013. It's now 2 1/2 years later and the washer broke. I contacted Samsung to inquire about it being fixed under warranty. They agreed to cover the drain pump and repair. The repairman came to my house today and found other damage occurred when the drain pump broke. I called Samsung back to make sure the other repairs would be covered under warranty. The representative told me it would be covered. I then received a phone call from the repair company telling me my portion of the cost of the repair would be $361.00.

I purchased a Samsung front loading washer from Best Buy. There was no problem with the seller, however the appliance became defective after 16 months. The aggravating factor is that this appliance was used for only 5 full months, as it is part of the appliances in a residence which is only used over winter. The bill for repair will be more than $300. The seller's warranty is one year, and as a result, there is nothing Best Buy can do. I was advised to contact Samsung. After being cranked through the various connections on the phone for half an hour, all I got was a curt, rude answer: the year is over! No support whatsoever! What is worse is the fact that it takes the appliance service a week to order the part and another few days to finally send a technician. All in all: an appliance corpse after five month and a waiting time of 2 weeks for repair.

Whatever reason (save water, soap, whatever) that Samsung, LG and the like decided to change everything that has worked for decades cleaning clothes, it does NOT work. Samsungs top loading non agitating models for not clean, smell awful.

Washer was expensive and failed in a few years. Spider (main drive) broke.

I bought a Samsung Top Load washer a couple years ago. My last Maytag washer lasted about 10 years, went through all the baby and toddler years with my kids, and I only let it go because the Samsungs were new and pretty and it was getting time. I paid around $600-$750 for the washer. About a month ago, it started saying it was off-balance and refusing to spin. I would repeatedly rearrange the clothes to get it to spin.

We purchased the Samsung washer WA7770 4.8 cu. ft. Top Load Washer with activewash™ (Platinum) and dryer DV8700 7.4 cu. ft. Large Capacity (Electric) Front Load Dryer (Platinum), in Oct. of 2015. First off, we made our first service call (how frustrating). Who wants to have faith and trust now in these appliances! Why do appliances today have so many defects? The dryer is squeaking and rubbing - these are supposed to be quiet - hahaha what a joke. Also, if you are 5'4, the WASHER will NOT WORK for SHORT PEOPLE!! I struggle to get all of the clothes out.. For my 40th birthday, I think my husband is buying a grabber stick for my gift. ;0/

We purchased Samsung WA5451ANW/XAA, 12/2011. After two years, rust appeared around bleach dispenser and paint began to bubble up as it got bigger. My practice is to always keep the lid open when not in use and soap dispenser drawer pulled out to dry out the tub between uses. We had the top portion of the machine replaced under warranty. Now two years later the rust is there again plus under the lip of the soap dispenser. Samsung's reply to our complaint was that it is only cosmetic and they will only change it out once.

3 years ago, we purchase all Samsung appliances. Fridge, stove, washer, dryer, dishwasher, microwave. Now, the dishwasher doesn't work properly, the dryer broke (cheap plastic piece melted to the steel part of another) and the guts of the dryer look like they're built by Matel. And all of the appliances are showing rust spots (we have stainless steel) because it's the cheapest stainless ever. In short.. DO NOT PURCHASE SAMSUNG APPLIANCES.

Samsung rep at Home Depot showed me video and told me how good the product was. So I went for the $900 and bought their top of the line Samsung Washer wa50f9adsp/a2. Two 2 years later there are brown flakes in the wash drum and on clothes. The inside smells like mold. Have to keep lid open after each wash to air out. Called Samsung for service they gave me the runaround. I couldn't take it any longer so today I took the entire drum out and found standing water and mold beneath the drum. There was brown mold all through the inside of the machine. Spent all day scrubbing the entire washer clean with heavy duty bleach. Terrible, Terrible product. Total DESIGN FLAW!!!

I recently purchase a Samsung Front load washer and dryer in June. I went with Samsung because it's suppose to top of the line brand. Well, sadly my dryer stopped drying my clothes 5 months later. I contacted Samsung customer service and the representative that took the call could barely speak English. I had a hard time understanding anything she said which was very annoying and frustrating to say the least. She then put a supervisor on the phone who was no help either. He could have cared less about my needs or concerns and told me that the soonest they could send someone out was possibly Tuesday 3 days later. I would not recommend anyone to purchase a Samsung washer or dryer. I am so disappointed with this purchase but more so with the customer service I received from the Samsung team.

Samsung Front loader washing machine WF219ANW/XAA - I LOVED this machine when I first bought it. Could wash a very large load. Even having to buy HE detergent didn't bother me too much. However the VRT was a joke as it ALWAYS vibrated a lot! I also expected many years out of this machine and it only lasted 6 years! The old Kenmore top loader I had before this one last over 20 years. I expected Samsung to be of higher quality than my old Kenmore. Even the repair guy who came out told me to go with a GE, Kenmore, Maytag or Whirlpool. It is very upsetting to think what I paid for this machine to have it stop working so soon!

NEVER EVER will I purchase another SAMSUNG Product. Washer is barely 2 months old and door will not close so I can not do wash. Called Customer Service at SAMSUNG who told me someone would be assigned locally to fix it. That was 3 long weeks ago. 3 weeks of lugging my laundry to a laundromat when I paid nearly 2,000 for the thing. By the time that I am helped, I will have paid that out in laundry fees! Every time I have tried to see when I can expect assistance, they ask for serial number which after the number of calls I have made, they should have on record! I will tell everyone I know NEVER to buy SAMSUNG! Customer Service is AWFUL!

We have been very dissatisfied with overall Samsung product and handling repair claim # **. It's been 4 months with no resolution. The front-end people are trained to say, "Claim dept are working on it and somebody will call you" but never received call. Stay away from bad quality SAMSUNG products!!!

After doing a lot of research on washing machines, we chose a Samsung because it had a high rating. Just a little over a year later, the metal rim where you put the detergent is completely rusted. It is chipping off slowly. It also grows mold. It is also rusting underneath the tray where you put the bleach. I leave the lid open to dry out, too. It also doesn't take long before it is smelly. Now the lock mechanism is broken, so I can't even start the washer. Since I have to have that repaired, we have decided to junk the whole thing and start over.

We purchased a washer and dryer about 2 1/2 years ago. Last December the washer began to leak slightly. The small leak turned into a flood and the machine stopped working. I called for service (I had no warranty) and because of the age of the machine was referred to Samsung to see what my options were. After explaining the issue, I was told I could purchase an extended year-long warranty for $350ish, which I did. Samsung Protection then scheduled a service call. When the service provider arrived, I was informed that the issue was a drain pump that had fallen off as a result of a design flaw and that it would take two weeks to receive the part. This should have been paid for by Samsung as a design flaw, but since I had been sold an extended warranty, the point was moot. Do I believe the person who sold me the extended warranty knew that the problem was a design flaw? Yes, I do.

Bought my Samsung washer (model WF419AAW/XXA), dryer, and refrigerator at Lowe's September 2, 2010. The refrigerator was serviced three times and is unrepairable. There was a design flaw. The dryer was fixed three times, broke again just out of warranty. The washer broke just out of warranty. Needless to say I will never purchase another Samsung appliance. Going to Samsung website my washer's model number isn't pulling up. Don't buy Samsung.

I purchased a Samsung Wf330AN washer and dryer about 5 years ago. I have had nothing, but problems with the washer. Its been serviced 4 times in 5 years the last service about 18 months ago had to replace the drum motor, pretty much all internal components, the drum shaft or something like that had literally broken in half. Repairman said he had never seen that before. Thank goodness for the extended warranty the cost was $1100.00 just to repair it. The Sears repairman said he wasn't sure if they would even fix it this time because of the cost they may just offer me a $500.00 voucher towards a new one, but they fixed it again! Guess what, the washer yet again is broken not spinning correctly, getting stuck on 9 minutes, not draining water all the way, makes noises ETC.. and is now giving a code which indicates that the motor is bad again! Huge disappointment with Samsung, will not be making this mistake again.

Washing machine never actually worked. Warranty service: 50 phone calls (most over an hour of wait time, some as long as three hours). Samsung service didn't even show up three times. Breathtakingly bad. Never Samsung, never again.

Purchased a Samsung Washer 2 years ago and it just died on me in 3 ways. The spinning mechanism, the computer burned and the water flow system. I did call Samsung and a service tech was over ONLY to charge me $90 and tell me that there is nothing he can do for this machine... That I rather purchase a new one. Samsung is playing games with me by not returning my phone calls and avoiding the situation. There must be some kind of path to get back to Samsung and get them either fix my machine and/or get some type of refund. CONSUMERS! STAY AWAY FROM SAMSUNG WASHERS AND DRIERS.

Wanted to post an update to my previous concern. The problem has been resolved. Samsung contacted us and agreed to a refund of the purchase price. The representatives that we worked with were most helpful and considerate. It was a long road but finally resolved. I thank Samsung for realizing it was defective and reimbursing us. Before, I was certain there would be no more Samsung purchases, but the way in which everything was handled made me rethink. I'm sure we will continue to use Samsung Products.

We bought this machine at Lowe's in 2012 with an extended warranty. In September or 2013 the pump assembly on the bottom of the machine tore loose while the machine was in wash cycle pouring water over much of the wood and laminate flooring in 3 rooms. This caused over $15,000 in damage which was covered by our Homeowners insurance. The pump was replaced under the warranty. Flash forward to September 2015. The machine would not drain at all, so again we called Lowe's for warranty service. The repair person determined that the pump assembly installed 2 years ago had failed and replaced it with a new assembly which supposedly was an improved design. Fortunately, this time we caught it before it broke. Then yesterday the new pump failed during a wash cycle once again pouring water over the same 3 rooms of wood flooring.

Samsung machine broke within 6 months of purchase. Samsung refused to send an engineer. Call center in Manila and very vague. I would avoid any Samsung product.

We've had our Samsung less than 2 years and moldy odors came from the inside barrel. Then sludgy, brown slime started appearing on our clothes and ruined several items. We had it serviced (at our expense because the warranty had expired). When the technician took it apart, there was mold and slime everywhere under the barrel & throughout the mechanics. It was completely cleaned out, hoses replaced, I follow all the deep cleaning guidelines and now the sludge is back... only 2 months later. Water is leaking out slowly from underneath (not the hoses, but under the washer itself). I'm so disappointed in this product and now we have to purchase a new washer. We've only had it for 22 months.

Within a year of purchase of this washer, started rusting at the place you put in the bleach. It is in the same place I had a previous washer for 14 years with no problem. Now at the end of maybe 3 years, now the spin cycle won't work correctly. I have to wring out clothes to put them in the dryer, or if really a heavy load have hang on a clothes line. I had called Samsung, but since I had failed to register, even though I had the receipt of which I purchase it directly from Sears and not from a third party, they suggested I request a repairman at my expense.

I bought a Samsung washing machine 2 months ago. The machine is brand new and just stop working 2 weeks ago. I booked a service call and game said Samsung will contact me within 48 hours. A week went by with no call. I eventually called the store and they said that Samsung responded they have a very long list and I need to be patient. Can take a while for them to come look at the problem. I then went to the store as that was not what the contract said. The manager Shameema asked them to call Samsung from the store. We had to wait in store for 2 hours for a response. They advised they could not get ahold of Samsung. They will let me know during the day. I told them if I don't hear from them I'm taking the machine in-store. They agreed.

Purchased my Samsung washer (Model #WF330ANB/XAA02) just over a year ago. Recently, on the spin cycle, it began making a loud banging noise -- sounded like a plane landing in my house -- and water was pouring out of the bottom of it! Called Samsung Customer Service (1-800-726-7864) located in the DOMINICAN REPUBLIC. I could hardly understand a word he said. He told me there were no repairmen in my area that work on these machines -- I live in a city in Virginia. I called Lowe's, where I purchased the washer, and asked if they knew of anyone in the area that worked on them. They gave me a number. I called them - they said "We don't touch those things!" but gave me a number of someone who does. I've called twice over a three-day period and left voicemail messages but haven't heard back. I'm going to trash both the washer and dryer!

We bought our washer (p/n: WA40J3000AW/A2) and dryer from Lowe's in April 2015. After about a month, the washer started working erratically - it would stay in a rinse & spin cycle indefinitely. The machine had to be powered down to reset it. After several phone calls with Samsung 'customer service', they offered to refund our money as they do not have repair service people in our area. They only refunded the price paid, no refund for taxes paid. We contacted Lowe's, who told us that they are not responsible for warranty service on the machines that they sell. Moral of the story: Do not purchase Samsung nor from Lowe's, as neither stands behind the products that they sell.

Samsung products are horrible. Four years before $350 repair to front load dryer bought at Lowe's. Two years before, $400 repair to side by side refrigerator PLUS three and a half months to get parts! Customer service is a nightmare. They put you on hold, took over an hour to be told it's out of warranty, and call 2000 miles away in California for repair in Pennsylvania. Another hour plus on hold and schedulers that are "in a meeting with supervisor", and neither can be bothered by customers. Wrote president, he could care less, can't be bothered by consumers! DO NOT BUY SAMSUNG ANYTHING! Repairman was surprised dryer lasted 4 years without repair!

I have Samsung model WA400 for two years. The spin cycle makes a loud noise, if I left it running longer, it may have blown up into pieces. This is a safety issue that Samsung should take care of, why wait until somebody gets hurt? Anyways, I called the service and made this complaint and got the run around, sympathy, etc., and end it up with having to call their service to fix it at the tune of $60 to come up to tell me what's wrong + $90 for labor + parts. This looks like a design problem that Samsung (based on the website large number of complaints I found). This washer should be recalled to fix their problem. I had Whirlpool that lasted 12 years and never had a problem. Samsung cost me about $400 per year and use it only once a week.

Never buy Samsung WF series cloth washers because they do not have provision of drain strainer or drain cleaning option. Means it keeps always plenty of water below drum and bacterial grown cause mold in the washer, also your laundry room will catch that moisture will create mold in laundry room. Every time drain pump do not work you have to drain all water manually through drain pipe then only the washer door can open. Never buy Samsung products who do not know basic technical issues. There is no access to outside of drum to remove any metal parts or coins or any major dirt went in. All my dirt has been collected between drum and casing. After accumulation of dirt up to certain level, it will rise, it start to drain and start to drain through drain pump and drain pump start to jam. Even new pump is installed in my washer, do not work.

I purchased this washing machine Aug 29th, 2015. It stopped working on 10/17. I contacted Samsung the same day and did not received a response as of 10/20 so I called numerous times and finally they claimed someone would call to schedule the repair appt. Later that day I received a call saying someone would call me within 2 business days to schedule the service, meaning it takes 4+ days just to get an appt, not to mention I purchased the "Premium Service Plan". I will never purchase a Samsung product again!

My washing machine is less than 4 months old and has been repaired 3 times. I have been in contact with Samsung for over a month and a half now asking for a new unit and they insist on repairing it. Finally after a month and a half they agreed for an exchange from Lowe's. Said it would take 3-5 business days to go through. That was 8 business days ago and Lowe's still has no approval. Samsung is the worst product anyone can purchase! I would rather shoot myself in the foot than deal with another one of their "management staff" or products. They are horrible at everything.

I purchased the Samsung 13kg washing machine WA10J8700GP/WA10J8700GW. This is actually a 10kg washing machine that can wash 13kg on a selected cycle however, that cycle is not in the manual, on the website and customer service don't know what settings I need either. The 2 "magic filters" broke in less than 2 months. Samsung customer service failed to call back 7 times. Then told me my issues weren't valid. Despite 7 phone calls, (more than 4 hours total) sending me back to the retailer (2 hour round trip), Samsung won't replace the filters. Instead they're sending me to a service centre (45mins from my house) to buy 2 new filters. Absolutely disgusted with Samsung customer service and product. Will NEVER buy Samsung again. Oh, and all of this is because they recalled my last machine after it burned down houses...

Our Samsung washing machine has been a nightmare. Worked okay for the first year. But that doesn't mean it got the clothes as clean as it should of. But the biggest problem is the cycle will never end. When it gets down to 9 minutes it either dings for me to redistribute the load or it goes back to 17 minutes and refills with water. Even if I redistribute the load it still fills with water. No matter how many times, it will not spin. I have had 3 repairmen out and they don't know how to fix the problem. They call the Samsung Tech Support and even they can't fix it! Clothes must be wrung out by hand. And this is going to make the dryer go out from over load. Samsung customer service is a joke. They are a drain on the economy and the customers who use them! I paid $1928.22 in November of 2011 at Sears for these Samsung products. I should be getting more usage from them! Bottom line: don't buy Samsung products!

My husband and I purchased the Samsung front load washer and dryer top of the line for $2000.00+. Eight months later I started noticing a lot of my delicates started coming out with snags, loose threads from the snags, and pulls. I called HH Greggs where we purchased because I could have sworn that we bought the five year extended warranty. Guess what? They have no records since I can't find my paperwork.

We bought our large capacity top load Samsung washer (WA400PJHWR/AA02) last Oct, 2014. After taking my clothes out a few times I noticed what I thought looked like tissue residue on several items. I figured I left a tissue in a pocket and rewashed the clothes. It didn't come out so I used a sticky roller to try to get the white stuff off. Didn't work, washed the clothes again, AND AGAIN. Still didn't come off. Contacted Lowe's (where we purchased it) and they said they'd send out a tech. The guy asked a bunch of questions and told us that the tub only fills up about 3-5 inches and if you do a large load, the top clothes don't get down into the water, thereby leaving detergent on the top items.

We purchased the Samsung top load washer (WA45H7200AP) because we thought it would be a good idea to get a high efficiency unit. Biggest mistake ever. We had a Kenmore heavy duty for 20 years and never had a problem. The issues with the Samsung are many: You cannot put anywhere near the size of load that the Kenmore would handle due to the fact that it only puts in a little bit of water so they just don't mix. The clothes on top will just sit there and never get washed and the same on the rinse cycle, they won't rinse well. So smaller loads, less efficient. When it gets to the spin cycle, it shakes itself to pieces and goes into an unbalanced error. The way it tries to fix this is by filling with water to try and redistribute the clothes. Again, a waste of water and electricity. So bottom line, do not waste your money on this product.

We purchased this washer, model wa400pjhdwr/aa and it worked fine for a year. About the 14th month it stopped spinning. I called customer service and they had me reset the machine. It worked for about 2 washes. I called customer service again and since the 1 year warranty expired they would charge me just to come look at it. We are going to trash this washer. After reading the reviews it would be cost effective to buy an old school washer.

Bought a Samsung Washer last October from Lowe's, Model #WA45H7000. This is my 3rd washer in 10 years and I did my homework and researched online and even checked with the Consumers Report (which by the way was rated #1 by them). Well suffice to say a year later and this washer keeps giving me a 4E error message non-stop and I have done everything in the manual and checked online and I still keep getting an error message.

After reading the numerous negatives about Samsung washers, and televisions, it is clearly an evident that they've intentionally selling this poor quality stuff and faulty products. Please write Costco, Sam's Club, Lowe's, Home Depot and demand they stop selling Samsung appliances and electronics. I bought my Samsung WA422 washer from Home depot on December 28, 2012. Regardless of small or medium load, I will constantly getting an error message DC code. This is a design problem and clearly showed Samsung is well aware of DC code (unbalance). I bought my Samsung UN55 television from Costco on August 2011. It went completely died. Only red power light is blinking red.

Bought a washer and dryer set from Lowes in July 2014. Started having problems with washer in August of this year. Detergent tray started holding water and dripping into drum, then it froze up with a code which turned out to be problem with motherboard. Called them and of course it was 1 month out of warranty. They sent out a repairman at the tune of $180.00. He said I needed a new detergent drawer and the computer board. But what I found strange was when he told me that, they know they have a problem with these parts but will not issue a recall! They installed the computer board and the new drawer, the board is still working fine but the new drawer does the same thing! Never buy another one.

This washer does not clean anything. Period. There is very little water, no agitator, nothing to clean our clothes. There should be a recall on all of the agitatorless washers. I see there is a lot of complaints on these washers. When will something be done about them? Oh by the way it is only 5 months old and already a piece of garbage. Never buy an agitatorless washer or you will feel the pain also.

This newer machine, Model # WF3655BTBGWR-A2, with serial number starting with 804271 CAME WITH A DEFECTIVE CONTROL PANEL, WIRING HARNESS AND MOTOR. All these items were under recall for serial number #799999 and below but these defective machines must have gone out without being repaired. Sears technician came to home, explained situation and I had to fight with Samsung to get parts and labor covered. Over 3 weeks now and Samsung has not scheduled the proper repairs. Very disappointed, many many frustrating phone calls to Samsung. Will NEVER purchase any Samsung product again.

I purchased an Energy Efficient washer WA48H7400AW in June 2015. The result - the clothes are coming out unclean (and smell, look and feel unwashed) and my water usage has increased 20%! My guess is that the soap does not get into the tub. During four washes I've paused the machine and tested the water. It had no soap in it. Samsung says since I'm using the correct type of soap it must not be a mechanical problem!!! Does that make sense to anyone?

I've had my Samsung model: WF219ANB/XAA for 5 yrs. My first problem was the dirty rag smell. Apparently this is a common problem. After using the correct amount of detergent and running the sanitize cycle with bleach once in a while, it's not as much of a problem. However, after cleaning the filter as told once every 3 months, I notice unused grains of detergent. Funny because I generally use liquid.

From the first day we received the washing machine it would not balance. We adjusted the feet and balanced it as the instructions told us too, still didn't work. Bought pads online that promised to keep it from "walking". Still didn't work. At this point I now had a dent in the dryer that was next to it and a huge dent on the washing machine because it kept moving all over the place. I could not return it because of the dent. They said that I had used it incorrectly which damaged it and that is why it was not working. I paid to have a professional come take a look at it but he told me that this is a common problem, and basically I had wasted my money. In fairness, as long as I time it and I stop the wash at 10 min left it is fine... of course that means nothing is ever finished washing.

Purchased new in May. Washer ran with no error codes. Clothes were not coming out as clean as I would expect for a brand new washer. Everything APPEARED to run fine as far as I could tell. Had maintenance man come out to review. Determined that the motherboard needed replaced. Agitator was not running the full time and not balancing clothes out properly. Very upset that I cannot return this product as it's over my 30 days. I only do laundry about 4 times a month which would not allow me to determine any issues. I would have never guessed that it was running incorrectly, just thought it was not a well created product. Glad that the product will be fixed, however it should not need fixed! It's BRAND NEW!

My husband purchased a Samsung dishwasher 1 year ago. And he paid an outrageous amount for it thinking it would be top of the line. Needless to say it stinks. It says on it 5 year warranty, which means nothing. We found that out, My husband purchased a 1 year extended warranty thinking that we would be extra coverage. Well let's face it didn't work in my favor. I've called the number on the machine for a service rep ever since I have owned it. They keep telling me the filter, the this, the that. I ask for a service guy and they tell me "what's the code well you don't need a service man out for that blah blah". Finally it completely stopped; a service guy was finally called to help.

Purchased this WA400PJHDWR washer July 2012. Within the first year chips of rust were entering the tub, coming from around the bleach dispenser cup. Feb. 2015 had a flood because of the pump assembly. Sept. 2015 get a code that the washer will not drain. Now finding out that Samsung has a "converter kit" to fix the problem! This is an appliance that should go well over 5 years without any problems.

We bought the washing machine (WF42H5000AW/A2) last year around November. We started having issues with the clothes smelling like mold. Normally when you'd wash your clothes they should smell clean coming out. Not in our case. Samsung does not take responsibility for the faulty product. They put the responsibility back on the consumer to do a 4 hours wash cycle to get rid of the stagnant water in the machine.

Bought the front load washer WF457AR in Sept 2013. The computer board went out 1 month past the 12 month warranty. They want $850 to replace the board. That's what we paid for the washer on sale. Interesting that Samsung went back to the hand dial design. Think they knew they had a problem??? Absolutely will never buy a Samsung appliance again.

Hi all, I just wanted to warn everyone, do not purchase the top loader by Samsung. It was the worst purchase of my life. It does not clean clothes, not even when you are a woman alone and your clothes are not really dirty, they come out with lines on them, looking worst than when they went it. Time saver. 46 min to wash a small load... Really... And the water level was horrible. When I called about how disappointed I was and said what with the quart of water for a load of wash, apparently that all the water we need to wash clothes. I would throw it in the garbage if I could, but I don't have the money to buy a new one. Buyers do NOT BUY THIS ONE... When I called Samsung, they basically didn't care. Buyer beware.

When purchasing a new home 2 years ago I had to buy all new appliances. Wish I had done some research first. I bought a Samsung washer, dryer, above range microwave, oven, fridge and dishwasher. Well not even quite two years into things each appliances but one has problems. Dishwasher is not even usable. Stuck on delicate, doesn't finish cycle, doesn't clean properly and doesn't dry dishes. Microwave had the handle break off. Oven's self-clean does a very poor job of cleaning. Fridge has had trouble from day one--rattling, squeaking, and door shelves can't hold any weight without unsnapping (I have to have them taped up). Washer doesn't drink soap dispenser properly, fills with water but won't drain. I would never, ever buy a Samsung appliance again. Looks like before long I will need to replace all my appliances, who would have thought. All around terrible products!

Asians love corny electronic music. In Asia it's in the subways, it's in the elevators, it assaults your ears everywhere you go. And now they bringing it into my house with these appliances. The dryer plays Mozart. Not just a few notes, it goes on and on and on to nag you that your cycle is done or that you have the dryer door open as you stand there to hang damp clothes from the dryer. Samsung has ruined Mozart. The washer makes too many prolonged nagging noises too.

Purchased top loader washer 2 months ago. Started having issue with cycle not ending, had 3 techs out replaced lots of parts no fix... Asked to speak with someone higher they promised me if they could not fix when the fourth tech comes out they would replace. 4th tech came out and said that's how the machines run and that he doesn't know why the other 3 techs replaced all those parts. Now 6 months later the dryer has a rattle and just got off phone, they giving me the run around saying thing I went thru before. Do not might Samsung washer and dryer, go with LG, much much better product and customer service.

I bought my top loader Samsung washer in October 2013. First repair I had was October 2014 where the bowl actually came apart. And now, the month of Sept 2015 it will not spin. And actually it really has never gotten the clothes clean. Once I put one jacket in the washer and when it was finished I pulled it out and one sleeve was not even wet. Spent 1000 purchase and then 500 repair and now, no telling!!!

My wife and I bought all of our appliances from Samsung at Lowe's. We were happy until our washer broke down three times.. First the control panel then the washer transmission and at the same time the washer motor. The down time was unbelievable. It took the first time about three weeks to get a part. This last time the part gave out as a recall without a written notice that the part would cause the washer to leak and empty the entire floor with water thus ruined our laundry floor.

I bought this front load Samsung washer, Oct. 2011. When it was 6 months old the water pump had to be replaced. When it was 18 months old belt had to be changed. Now it's not four years old and was told yesterday to buy a new one because it would cost more to repair it.

We had buy our second Samsung washer a month ago. The first one the bearing went, repairman said it would cost more to repair than fix. We shopped, decided to try another Samsung washer, keep matching pair dry still good. First washer lasted just 4 years. What a stupid mistake on our part. The new just 2 months old flooded our downstairs of our home. Called Home Depot, no help. Call Samsung we were told we did could hardly understand the Samsung rep on phone we have to wait over a week for repair man. Please do not buy anything Samsung. It is junk, I never will again.

Repeated problems with machine locking up mid cycle, water would not shut off during rinse spin cycle. Purchased the set at Lowe's. The repair company they suggest does not service Samsung due to hard to get parts (set is less than 5 years old). No company within 50 miles will service these things!

My husband and I recently purchased the new Samsung energy efficient top load washer and dryer set from Sears. I really thought they'd be great with all the commercials about them and the new energy efficient logo. What a great disappointment! First, I noticed when I washed my bedding it took 56 minutes and when I took it out of the washer it had dry spots on it where it wasn't washed. I ran it through again using the heavy and bedding settings as before this taking another 56 minutes. After that it took me two drying cycles of 56 minutes. I thought what the heck, I am using twice the amount of energy and they do not even smell clean.

I bought a Samsung front load washer Model WF350AN from Lowe's in 2010. It cost $674.00 and that was with a 10% discount. In 2014 it had to have the complete drum replaced. Luckily I had the extended warranty because the repair would have cost us $$719.21. Now a year later and the detergent door keeps leaving water behind and that was alright because it was still working. Now a couple of months later and another problem. This time the machine won't drain properly. Extended warranty is expired. If I can't figure out how to fix this with the help of Youtube then I won't fix this piece of garbage. I do know that I will NEVER buy a Samsung product ever again.

We purchased the top loader washer (WA456) in February 2013. It is now September 2015. I have the same issue as another complaint on here. The washer will not spin. When I put it on the spin cycle it will start to violently spin at 9 mins, stop, reset itself to 17 mins, fill with water, and repeat. It will continue to run until I turn it off. We have spent over $700.00 for this machine and have only had it for 2 1/2 years. The warranty apparently expired and had a hard time finding a reputable repairman to service Samsung machines. Sears came out and is dumbfounded on how to fix it. Left and ordered parts, now I am waiting for them to come back... very doubtful it will be fixed. Will never buy Samsung again.

At 2:30 p.m. this afternoon I put a load of clothes in the top loading Samsung washing machine. There were about four pair of jeans, a towel, some shirts, and a few other small things. It is now 5:58 p.m. and I just started the machine again after it went "dc" on me due to an unbalanced load. The machine added 15 minutes to the time! Every time I manually redistribute the load, the machine fills with water again and distributes everything again, going back to imbalance. I have done this approximately 15 times and the machine is apparently not capable of spinning a load of clothes, it seems. The problem is in the design. The old way was not broke, but Samsung fixed it anyway.

Bought April 23, 2010. Price Front Load Washer $1099. M#WF409ANR\XAA. The washing machine was only used for me and my husband and both of us are retired, so there was never huge loads run in this washer. In a five year, four month period this is the problems that have occurred with this machine. August 3, 2010 - Machine moving and severe vibrating when in spin cycle. Service person from appliance repair company talked to Samsung about this problem and was advised this was due to too small load of towels have big capacity machine. Husband and I were told that this was would be the normal vibration for this size of load.

We bought our washer 07-07-2014. It is 14 months old and we keep getting a UE error (unbalanced load) even when testing with one towel in it. Samsung knew there was a problem with this and other models because they released a service bulletin ASC20150605001 in June 2015. The bulletin clearly states that the fix is to replace the damper rods with a new style that are a different length. Clearly the existing rods are faulty/inadequate. The bulletin lists WA400, WA422, WA456, WA45H7000, and WA45H7200 models - "All production through Jan 2015."

We purchased a Samsung washing machine Model #WA4900PJHDWR a little over 2 yrs. ago 4/22/13 from hhgregg. Our salesperson swore it was top of the line and we would love the large drum with no agitator. It worked great up until 2 months ago. All of a sudden we started getting a DC error code. We haven't changed a thing - still use the same soap, same side load of clothes. The washer will count down to 17 minutes, start shaking violently, sometimes it bumps the time back up or just stops saying the load is unbalanced. Our water bill went from $100 a month to $261 because of it continuously recycling. We had a repairman come out. Since we did not purchase an extended warranty the repair service charge alone was $79 just to come out from hhgregg. Two other companies charged $62 for the service call and then $15 for every 1 minutes after.

We purchased a Samsung Front Loading Non-Washer, Model #WF328AAW/XAA. It is total trash! The spider bracket disintegrated and clogged and damaged the pump, bearings and housing. The pieces look like chalk. It is so cheaply made. Why would Samsung select a material responsible for supporting the barrel (major component) that would be damaged when in contact with water? Can we assume they planned, designed, manufactured and sold inferior quality appliances to make profits on the repair and premature replacement of their washers? After reading the numerous negatives about their washers and dryers it is evident they are intentionally selling this poor quality stuff and should be sued. Please write Costco, Sam's Club, Lowe's, Home Depot and demand they stop selling Samsung appliances.

I bought this washer in 2012 - made mistake, didn't read the complaints. Had problem with not rinse. They know from day one that it doesn't properly but they keep put on the market. Stay away - poor customer service. Also tell Lowe's stop selling their product.

I called Samsung to advise that my washing machine was not locking and that I could not wash clothes. They advised as it was past warranty, that I would need to follow up with a local service agent. They provided me with the contact information for a local service agent. A service agent attended my residence and advised that the locking mechanism was broken and needed to be replaced. I noted the mechanism is plastic and checking online, I see that the damaged locking mechanism is not uncommon with this washing machine.

I bought my WF5000 4.2 cu. ft. Front Load Washer (White) in June 2014. I started having problems with it in November. Basically the bleach and water stay in the depressors so your color clothes will get messed up with bleach from the last load. The washer itself will stink no matter how many time you run the Self Cleaning cycle, use vinegar, lemon juice or anything. It will make your clothes always smell nasty like they needed to be washed. I am really suggesting you DO NOT buy this washer. Go with a top loading washer instead. You'll be glad you did.

I purchase a Samsung Washer & Dryer in the beginning of 2015. I have had to call for service three times for problems that I have been having. This makes no sense to me because this equipment cost me a lot of money that I am still paying on, and I feel like I am not getting what I am paying for. I would not recommend these products to anyone because the quality is not good at all.

My machine started making extremely loud noise. Checked filter found blackish gray metal in it. Called Lowe's - was informed to call Samsung. Samsung was no help, my warranty had expired. They told me to call my area repairman. His number had been disconnected. Went to his place of business, not there. Called Samsung back. Repairman called, came to house, stated didn't know what metal was. But got machine to run. I came home tried to wash. Same thing, more metal coming out. Louder sound, also some rubber this time. I called their repairman back, no answer, left message. Never returned call. Went to Lowe's - was told problem spider around tub breaking off, would need new drum.

My parents purchased a Samsung washer and dryer for me while I was in the hospital. They assured me they did lots of research and purchased an extended warranty. From the onset the washer will NOT finish the spin clothes cycle, giving an error message. It continually restarts during the spin cycle. It's dinging and restarting all day or all night long! Talk about NOT energy efficient. I Hate this washer. It was the biggest waste of money and now takes so much time to run a load. I'm constantly putting it on the spin cycle. It doesn't matter if I have one sheet or 4, one towel or four... you get the picture. It stops during the spin cycle and restarts itself repeatedly. It has a mind of its own. I'm ready for an old-fashioned wringer. It takes so much time wringing out soaking wet clothes, etc.

Wash machine was 2.5 years old. Drain pump housing broke apart, not at the bolts but simple, the outside casing of the pump broke allowing water to spill out onto floor. Wires snapped which in turn burnt out the main control panel, extended warranty not purchased. Sears would not back product and indicated that Samsung would assume not responsibility. Repairman had never seen this issue before. Replacement kit was a retrofit kit which allowed the pump to be fastened to the main frame and not directly under the tub. Repair person from Sears was very patient and professional and did his best. Cost was $660.00 for a machine that originally cost $700.00. Reading online, this is a common problem with this machine and one complaint listed that there was a bulletin, ASC20130509001 from Samsung referencing this problem. I will look into this further.

Exactly 3 years and 5 days ago, Gail and I, bought a Samsung Top Load Washer and front load Dryer pair. The Sears Roebuck salesperson touted this pair to be better than their comparable Kenmore product which we had originally wanted to purchase. When all was said and done, we spent $1421.74 for the Samsung pair. We contacted Sears each time it had a problem but because we had not purchased an Extended Warranty Contract we were told we would have to pay. The product never worked properly but we were able to set and reset it to almost work properly. The machine will not drain properly, will not complete a spin cycle and even with a minimum load, it goes off balance telling us to (dc) distribute clothes. If I take 2/3 the wet load out and redistribute 1/3 the clothes it may or may not spin dry them.

We purchased the top loader washer (WA422) in March 2013. In April 2014 I had to call Samsung and argue with a customer service rep to get the motherboard replaced because I couldn't get the machine to come on and run through a cycle. Samsung kindly issued a one time fix due to the fact that I complained that it was a year old and accused them of not standing by their product.

I purchased my $1000 washer in July of 2013. The thing has a mind of its own. Call to have it repaired and it's not in warranty for the computer. Imagine that I was on the phone from 9 am till noon trying to get a tech from Samsung to come out and fix it. I'm being charged for service call, parts and repair. Never will I buy a Samsung product again. They don't stand behind their products at all. Bad products and customer service to boot. BEWARE (it's junk).

Purchased Samsung washer model WF45H6300AG/A2 and matching dryer, took delivery at end of April 2015. After only 4 months, the washer is broken! It won't SPIN the clothes dry so they remain soaking wet with error code 8E showing which is to call for service. Samsung is aware of this issue and continues to sell the machine. Dealing with customer service, you get passed from person to person, department to department. Then they wanted to sell me an extended warranty! I'm still waiting for a service appointment phone call after 5 days. The guy told me they don't have a repair person in this area and asked me if I knew anyone who could do the repair! So disappointed! Paid a good deal of money for this set and for it to break down after only 4 months is pathetic!

We built our home in 2011. We have a front loader washer and dryer both Samsung product. There are two of us living in the house and I do 3-4 loads a week. For the last 2 months I have been getting a warning message that the drain is not working. I check the drain and there is nothing in the trap. I learned the hard way not to unscrew the drain as it flooded my laundry room. I learned how to use the hose to empty the drain without the mess. I called Metro appliance and a guy came out and couldn't recreate the problem so he said there wasn't anything he could do. 99.00 for nothing. So every 3rd to 4th wash this warning goes off and I have to drain the washer. Of course the warranty is off so I am stuck. I would never buy another Samsung washer.

We have the Samsung electric dryer model DV476. We bought on 12/14/12. It constantly runs even if the power is off so you have to keep the door open or unplug it. It sometimes blows heat and sometimes it just blows cold air so nothing dries. We were offered to buy $300 extended warranty but 3 to 4 weeks before it might be fixed. Today our Samsung washer WF405ATPASU/AA, water came flooding out the bottom during the final spin cycle. It too was purchased in 12/14/12. I will never buy Samsung again. I want t o cancel my extended warranty on my dryer if I could.

Washer always shuts off in middle of washing. Does this like 5 times in a row. Called co. Tells me the balance is off. Machine is level and still continues to do this. This started from day one in my home and they won't remove and replace with new one. Also clothes come out of wash with white stain marks and wrinkled terribly. Worst machine ever!

2011 I did my research and bought the highest rated Top Load HE Washer by Samsung. DC error use to just happen every once in a while, but now all the time. My wife has come down with cancer so she will change her undergarments 3 times in the night. This thing keeps getting DC error and you have to re-layer the clothes in the washer (that's okay for me 5 foot 10 inches but she is 5 foot 8 inches and has trouble reaching the bottom with her waist scars). It would not be so bad if she did not have to do it so often. It's not like you can just re-layer the load and all is okay. The machine starts the rinse cycle all over again (there is no just spin cycle) and again with clothes all messed together again and you get the DC error again and the Rinse Cycle start's all over again.

I purchased a Samsung Washer Model # WF33OAN 3.7 cu ft high efficiency washer in April 2011 from Lowe's. The cost was $710.00. I have a family of 3. Over the years this washer had spinning and draining problems. I was able to fix them myself by stopping & starting the washer over & over again. I always kept the washer clean & dry. I never had any mildew or mold issues. In August of 2015, the drum stopped turning. After researching, I determined that the armature holding the drum, " the spider", was the culprit. The warranty was expired & the replacement parts & service would total over $400. I decided to purchase another washer. This is unacceptable for a highly rated washer. That's why we all went out & purchased it. Now we see that the design is mechanically flawed & has major problems. Thanks Samsung. NOT!!!

October 5/2015 warranty will expire. My wife was washing a small load of her clothing, and went upstairs to the kitchen until she heard a unusual sound in the basement. But she was busy and continue with what she was doing. After a half hour she went down to take the clothes out and found the inside glass was totally in pieces, she phoned me up and I said what in earth was she washing!

The washer froze up 5 times before I finally got someone to fix it and finally it seems to be working, but now the dryer is broken and can't get a repairman to fix it. They all say they are junk and won't come... Not sure what to do as it has 4 year war.

I seem to be having trouble getting Samsung to understand the gist of my complaint. They obviously think I'm not "playing with a full deck," and that I have an imaginary complaint. I know how this product performed when I first brought it home, and I know that that has changed! Seems like I'm getting the old "runaround". Your technicians are not God! Oftentimes technicians don't know what the hell is going on and are afraid to admit their lack of knowledge for fear it might reflect negatively on them.

Washing machine started throwing a DC code, meaning off balance on every load. Tried all the suggestions to fix the issue before calling customer support. They originally offered me an extended warranty to purchase until they realized the code it was throwing, at this point they said "oh no that's a drum issue and we can't offer warranty!" So they are selling faulty products and refusing to make it right!

The person who sold us the washer at Sears was nice and helpful. The machine hasn't really given us any problems. But, I have never had a machine that was too deep for an under 5 foot woman to reach the bottom; so it never occurred to me to check that. I just think maybe there should be some warning that this machine is deeper than average. I have to use a wooden back scratcher to pull some items up the side of the tub to be able to reach them and take them out of the machine. I'm 73 and have had lots of washing machines and have never had this problem so didn't think to reach inside.

labor on my THREE YEAR OLD washer!! We paid the $89 diagnostic fee and told him we would call Samsung, surely this would be considered a defect.

I bought both washer and dryer at the same time, bought August 15, 2013. The sensor board went out on it on its two-year anniversary. Samsung refused to warranty it, which it is to be warrantied for two years. I will never buy another Samsung product not because it didn't hold up, because the way Samsung handled themselves.

I purchased a Samsung front-load washer model #wf328aaw on 5/26/09. Approximately 3 years later could not get drain to pump out water. Replaced drain pump at my cost and unplugged hose that comes from drum that goes to drain pump was full of hard material. A few days later same issue with not pumping water. Called from repair and the issue was the spider assembly on the drum was falling apart plugging up the drain line to the pump. Seeing it was still under warranty it was replaced but I still had to pay $156 out of my pocket out of the $1003 total repair.

I bought my Samsung Top Load washer (Model - WA5471ABP/XAA) in December of 2011, noticed signs of oil coming from the soap dispenser in August of 2012 and called a technician to investigate the root cause. The technician replaced the dispenser, but could not root cause the issue. Turns out the oil was actually rust coming from the lid, which has no direct contact with the water. Now the lid is fully rusted after owning the machine for 3.5 years. The rust is beginning to dirty my clothes and rust is found after every wash. I used the proper cleaning "afresh" soaps monthly and now stuck with Samsung saying product is out of warranty. Samsung does not want to cover the cost of the issue which was originally noticed under the 1-year limited warranty. They noted that the motor was only covered under the 5 year warranty. I'm still calling to get this resolved. Anyone have consumer advice to follow?

My wife and I have always loved Samsung products, and our house is filled with their TV's and phones -- including a 75 inch 8500 model. The reason we chose Samsung is for their quality and reputation -- and we have never had an issue until now. Approximately a month ago we purchased a Samsung washer and dryer set (WA 8700 and DV8700). The washer works fine but our dryer has been nothing but trouble. So far the dryer has had electrical components replaced, a new motor, and now they are going to replace the dryer drum. We have been without a dryer for over a month and no one at Samsung cares. The service technician has been to the house 4 times and cannot understand why Samsung would spend all this money on a bad dryer.

Was using washing machine, it took longer than 25 min to finish. Tried another small load different cycle, did the same thing. Had a repair person look at washer, repairman said the tub assembly is broken, need new one. What is happening that as it is trying to balance out it's taking longer to finish cycle, also a lot of vibration. Also found grey plastic pieces in the filter. Only 4 yrs. It will cost OVER $1000.00 TO FIX. Called Samsung, will not stand behind product out of warranty.

I have mold and mildew growing inside the housing where the laundry soap goes. Samsung said it is an environmental issue. Nowhere does it state that the dispenser needs to be removed to allow this area to air out. My clothes are MUSTY! They sent someone out to look at just the housing and even the tech was like ewww. I feel it is all over my machine. They are only willing to pay for replacement of the housing but I need to pay for the labor. I feel it is a defect of the design. Nowhere does it state to remove this door and it just allows mold to grow and breed.

I purchased this washing machine about 4 years ago. It does not get clothes clean if you load it over half full which makes it much smaller than the 4.7 cubic feet it claims. After about a year it started to rust inside around the soap and bleach dispensers. Now the rust is so bad it ends up on the clothes which pretty much ruins them because rust spots are really difficult to remove. When I bought this I did not mind the fairly high price because I thought it would last. It did not even make 5 years. I am looking for a new washing machine because the rust is a major problem.

Bought a Samsung washer and dryer less than two years ago. A Sears repairman just gave us an estimate of $1,053.46 to repair the washing machine - more than we paid for the washer less than two years ago. It needs a new drum. Do not buy Samsung appliances. They are simply filling up our garbage dumps with defective products.

I bought a Samsung front loader washer and dryer in 2010. Could never get the odor out of the washer. Tried all products pertaining to solving the problem. Nothing worked, clothes always smelled horrible. Last week was washing and sounded like a metal drum coming through my wall. It was my washer. The rubber gasket around the door busted and caused the drum to come loose. Called Samsung and they tried to sell me a warranty since mine was run out. What good is a warranty when the product is not made to last more than 5 years. I cannot afford to have the washer fixed and I cannot afford to buy a new one and Samsung is not very obliging in any solution except one that will put more money in their pockets.

Stay away from Samsung. Purchased a WA40J30000 series washer on 6/4/15. Washer didn't work from day one. I now entered the Samsung merry-go-round. I was told that under no circumstances would Samsung replace the washer or refund my money until their "process" was complete. That process involved 7 service calls and the replacement of every electronic component except the motor. The repairman finally gave up. On August 10, 2015 I received a refund check. 10 weeks without a washing machine.

VTR Steam Washer again sounds like it is about to come apart after having been completely rebuilt (over $1000 parts) under extended warranty that has since expired. Currently leaving oil stains on clothes which we believe is associated with the noises being heard. It made similar noises before it died the first time.

Front Load Washer stopped working after 4 years. After reading all the other complaints about their experience with Samsung front load washers I have come to the realization that first these were built to break within the first 2-4 years if lucky and when they do it is cheaper to buy a new washer (of a different brand) than it is to repair the broken washer that You had bought. I am usually really good about checking the reviews and asking around before investing in such an expensive appliance. I regret that I did not do the research, but can say it won't happen again!

Purchased Samsung front load washer (model # WF350ANW) Jan. 2011. Worked fine until 3 months ago, when during spin cycle, it started vibrating violently and sounded like a helicopter was taking off! We purchased it at Lowe's and, luckily, had taken an extended warranty. Called Lowe's repair hotline. Serviceman diagnosed bad "damper shocks" and replaced them on his second service call 10 days later. (I also found small pieces of gray rubber in my wash. Showed those to him, he said it could be the door gasket. But after inspecting the gasket, said there was no damage and he didn't know where the rubber was coming from!)

The plug on my Samsung front loader washing machine overheated and melted. Lucky we were in and smelt it. It had burnt back into the wiring, which was also melted and black. Is this a common fault with Samsung?

Bought a Washer and dryer on Dec 2015. Within 4 months I have called for the same reason more than 3 times. Washer is supposed to be Stainless steel. Well it started peeling. I was so mad. They replaced the part 3 times but I had to call them and complain to higher up. Terrible. After that 5 months with the washer it flooded all my house. Are you serious? All this money I am paying for this washer and I have to go through all this and they won't even consider exchanging the washer. I hate Best Buy.

The washer is 3 years old now. Just after the 1 year warranty expired, it started acting up with the OE error code. We had 2 different repairmen come out to look at it. The last one came 3x. We had the motherboard and motor replaced. It worked for awhile but now get the DC error code. When washer gets to the spin cycle the washer shakes violently and the washer stops and flashes a DC error code. I either press restart, or open the washer and move the laundry around in the drum, close the door and then press the start button. It gets to 9 minutes, and then goes back to 17 minutes, puts more water in the machine, and gets to the spin cycle and the same thing happens all over again.

This WF405ATPAWR washer was purchased @ Home Depot February 2014. The salesperson said it was one of the top washers they had. I am a single woman who does perhaps two light loads a week and had my last washer for 15 years. It had been repaired once when it was about 10 years old. The Samsung started making a terrible loud banging noise about 5 days ago. When I checked it, nothing appeared outwardly to be wrong. I let it complete its cycle but when I tried to remove my laundry the drum had developed a sharp pucker and it ripped one of my towels.

I bought a Samsung washer -- top of the line in 2011 when bought, heavy duty, largest capacity. Obviously expected it to last a long time. Lasted 4 years! My parents' old one still works and it's over 20 years old! Bearings went out. What makes it worse is that, unlike other washers where you only have to replace the bearings/seal set, you cannot do this with my model. You are required to buy the whole drum with bearings already in, etc. With tax minimum cost is $320 -- bear in mind this is parts alone. Paid $50 for a service call where I was told to go out and buy an LG.

I called Samsung Protection Plus @800-726-7864 on July 8, 2015. During the call I explained the representative my situation we are having with our Samsung front load washer (making a LOUD sound during the spin cycle - sounds like a jet is in my laundry room). The representative was pleasant to speak with, she setup a service call and informed me someone will be in touch with me within 24-48 hours. I took record of my Samsung Service Number and Samsung Ticket Number.

Washing machine is only four years old and now will not spin, always goes back to rinse again and not spin, leaving washing machine with sopping wet clothes. Called customer "care" and they did some basic trouble shooting (recalibrate) and sent me a link to level (link did not work). Had repairman out twice who ran tests and tried to cycle through it but could not figure out what was wrong... neither could Samsung. We had our Kenmore washer and dryer for TWENTY years. DO NOT buy a Samsung appliance, at least not before reading reviews from consumer (not retail) sites!

My family bought both Samsung washer and dryer pair because we thought we was buying a good product that would last for years. Sadly we was mistaken. 2 years after we purchased for a good sum of money the Samsung pair the washer give out. My pregnant wife almost hit the floor one early morning because the washer drain pump supposedly went out dumping a whole cycle of water into the tile floors. We have been waiting on the repairman for 2 weeks now. I have to say, very disappointed in Samsung. This will be the last product we buy of Samsung anything!!!

I bought Samsung VRT washer (wa400pjhdwr/aa01) 2 years ago and it worked fine up until two weeks ago. It started displaying a dc error code after trying to spin. I am in the home repair business so I looked up online to see if there were causes and solutions. Nothing suggested online helped. I have found the problem to be the balancing ring. The balancing ring is an integral part of the wash drum and the fix for this problem is to replace the entire drum at a cost of approximately 300.00. My fix if I prove it to work would be substantially less. Anyone interested in this can contact me for a full explanation.

Please don't buy one. Within 5 months of purchase it flooded my house. Today I'm trying to spin two towels. Been at it for an hour. They are garbage and Samsung won't honor warranties.

I purchased this washing machine brand new in December 2013. By Jan 2014 I had called Samsung 3 times to ask them why this machine was unstitching all my washing and tangling it. They replied with, "You have overloaded it or there is not enough water." I know how to use machines like this as I had the first NEC bubble jet machine purchased brand new in 1998 which lasted 17 years with very few repairs after 12 years (anyway I know how to use this type of machine). I asked them if they would replace the machine as I was really unhappy and thought I perhaps purchased the dud of the line but they declined and said they would replace a part (on a brand new machine? come on).

Cleaned all lint areas then used a shop-vac with small tube attachment; some sweepers have them also. Couldn't believe the amount of dirt that we removed. Washer is little over 2 years old. But now it works fine.